Reviews of CarMax. (Car Dealer) in Omaha (Nebraska).

CarMax

0 Reviews

285 Comments

Car dealer

Used car dealer

17606 Burt St, Omaha, NE 68118, United States

Description

Information of CarMax, Car dealer in Omaha (Nebraska)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

We still haven't received any review on this business.

Map

Open hours of CarMax

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of CarMax

Darin H

I spent $1,100 to have a vehicle shipped from VA to NE, which I'm fine with. After waiting 2 weeks for the vehicle to arrive CarMax associates scheduled an appointment with me to test drive the vehicle. I was 10 minutes early to the appointment only to wait over an hour and a half to be told there was no one to help me. I'm scheduled again for tomorrow, let's see if they redeem themselves. ***UPDATE*** I went to my new appointment, sceptical that things would go well. I was definitely wrong, they went phenomenally well!! I was promptly met and we immediately started the process. My car was sent off for the appraisal and I was set up for my test drive. I was allowed to drive the vehicle by myself. I dislike when the sales associate says they have to ride along. One thing on the appraisal, I do feel it was low, however, I got a good price on the vehicle I purchased so I think it evened out. I'm accustomed to the process taking hours and hours to complete. From start to finish it took 90 minutes. Now, if you like to haggle, this isn't the place for you. If you want a no pressure, fast, transparent buying experience, I highly recommend CarMax.

Don Dittman

I was really impressed with the way they sat down and listened to what I was thinking about a vehicle and the price range in the selection process. Then showed me the in stock selections based on the information I had given them. I had previously looked on line earlier and had made my choice-I thought, however they were able to provide are better fitting vehicle than I had previously chosen. I am impressed by their process and courteous service that we received making it a very refreshing experience, not usually normal these days. Thank You CarMax.

Alex LunaSol

Austin and Liz at CarMax were so helpful in my first solo car buying experience. All my questions were answered and the process was very easy. It was wonderful not to haggle like in previous experiences. I love my new car! I traded in a small hatchback for an SUV and I'm very pleased with the space. Nice drive too! Highly recommend CarMax!

Rocket Rocks

Of course this comes along with being myself a patient person but I knew this place was going to be great. I purchased my first car 4 years ago so this time I came back for a newer car. Todd and Adrian made my visit very comfortable. Because I had to have my ex present to sign off the car over to me they made 100% all effort to make this an easy process for me. After explaining my circumstances everyone in the building was amazing. This shows that the staff can accommodate to anyone. I really hope the staff keeps making sales and everyone gets treated as deserved. Todd was friendly and everyone who I made eye contact had a very friendly smile and care at heart to everyone visiting the store. Thank you Todd and everyone. This will forever be the best place to get a car. Because getting a car is hard and time consuming time, CarMax knows exactly who to hire and how to handle their people!

Trudy Randall

The gentleman that helped during the process between getting the loan, processing department and then mechanics are so helpful. It's not always fun buying a car but, when they are enjoyable people, it's a lot easier. The mechanic was, so, nice when went in and talked to him about looking my car over. They have a 90-day warranty, and it came from Urbandale, IA want to make sure all oils are changed. My dad taught me... Very happy ! Love my Mini Countryman!

Brian Vaughn

2 words…so good! Sold my car to CarMax and it was a very hassle and drama-free exchange. I showed up for the appointment and it took them less than 30 mins from start to finish to evaluate and provide me their offer. I came back several hours later after determining that the dealer that I was buying my new car from wouldn’t give me as much and was in and out with check in hand in less than 15 minutes. Gave me a good price, did it quickly, and were friendly which was the icing on the cake. Great experience!

pavel patino

I stopped in at CarMax on my way to trade in a car to a dealership, thinking it might be a waste of time, and not knowing what to expect. I showed up without an appointment on a busy day. I got an appraisal in < 30 minutes, and the appraisal ended up being much better than 2 dealerships were willing to do on a trade in. What I thought would likely be a waste of time, ended up being an incredibly easy process, and I ended up selling to CarMax and getting a WAY better offer than trade in. I will honestly never trade in again without making a CarMax stop first, even if future ones don't pan out as well, it will completely be worth the time.

Trent Reis

Amazing service! I only intended on selling my 2010 V6 Challenger but I surprisingly made a trade and upgraded to a 2015 V8 Challenger. Fairly quick process compared to Baxter. Amazing car as well!

Roger Zemanek

I had a very positive experience selling my car at Carmax. I was surprised at how much they offered me online and I was skeptical that it would stay the same. I was shocked when it stayed the same. I think when you're honest online you can expect that. I also had a very pleasant customer service experience with Katie Gomez that works there. She was very professional and very courteous. A very valuable member of the Carmax team.

Kathy or Greg Ohlsen

CarMax gave me a better deal than a Ford dealership when I sold my Ford Escape. I was able to get an online appraisal that was exactly what they gave me after seeing the SUV in person. CarMax was fast, efficient, & straightforward!

Brandon Sanks

Great experience. Simon was polite and professional, was in and out with a new vehicle and trade in about 2 hours. Business side was just as great, with the appraisal exactly what it was quoted online. I was skeptical at first, because of a 3 hour round trip, but I wasn't let down. And just a note, have all your paperwork with you, and make sure the name matches the credit application with your drivers license (if there's an initial or full middle name on license, make sure it's exactly the same on application). All these made it go throufh quicker but it was an awesome experience with Carmax.

Steve McCoy

We downsized and one of the hardest things was going from a 3-car garage to an average sized 2-car. By the time we were organized it was clear that one of our SUVs just wasn't going to be a comfortable fit anymore. New car dealer supply chains are so screwed up at the moment it was a major blessing to be able to get an excellent offer from Carmax to buy the SUV and leave us in a position to shop both there and elsewhere. The process was fast, fair, and no-BS. That's the way I prefer to live my life. The staff was friendly and incredibly efficient. Thanks for a great experience at a great business. We will be back.

Mary Anderson

It was super quick and easy to buy my new explorer! My salesperson, Ryan, was great and super helpful! I will definitely go back the next time I need a new car. The process was very straightforward. I would recommend CarMax to anyone looking for a new vehicle!

Melissa Sharman

Hands down the best buying and selling experience I've ever had! I sold my car with CarMax and then a couple months later, came to buy a new one. I was lucky enough to get the same salesperson, and she was incredible to work with. She answered all my questions, made herself available when I needed to reach out and made both the buying and selling process smooth and fun. I also love that there doesn't have to be any price haggling at CarMax. No sleazy salespeople trying to upsell you, just honest and friendly people. Highly recommend!

Mike O'Driscoll

I’m giving a 3 star rating only because of the speed of repair service. I have a check engine light on I can’t be seen until the end of the month. This is something that needs to be checked and not waited on. Other experiences have been amazing and I would give 5 stars.

Kate Louise

Worked with Todd for the first half of my experience and Tara for the second half. I was looking for a newer car that would be a little more reliable for my move across the country. Carmax offered me $3,000 more for my 2015 Versa than any other dealership I had tried. They shipped a car from Iowa for me to try out, no obligation or pressure to buy, even shipped it for free! I fell in love with it and Todd got me set up and in great position for my next appointment. Tara helped me wrap it all up and was extremely helpful and was not pressuring in the slightest. Even when there were snags with my title, Carmax completely offered to help smooth out the wrinkles. EVERYONE, even the gentleman (Stephen) that did my signing were all extremely friendly, transparent, and helpful. Took my key fobs back a few hours later (since one had a dying battery) and they replaced it on the spot, no problems, in and out in 5 minutes! Very happy with my experiences this week.

Thomas Meola

Super friendly staff. No pressure on sales. I did take in my vehicle for an appraisal. They offered me the lowest price out of about four or five places to include dealerships. They were about 4K under the highest offer at a dealership for my vehicle. Obviously I was forced to go elsewhere given the amount of money.

Margaret Kalibbala

Carmax is super nice 👌. Michael who was our sales agent was super friendly and helpful for us to able trade in our car and also be able to pick up the right car which was fitting our criteria . And also, we liked the policy of 30 days return of the day car and get your full refund 👍

Heather Leuenberger

I had everything done as far as financing and paperwork, but we had to sit through him clicking through and reverifying everything. The whole reason I did everything online was to reduce the amount of time we sat in the dealership. It was more annoying than anything, otherwise everything went well.

lupe gaucin

I didn’t even buy a car, my friend did but their car salesman, Michael was AMAZING!! he’s so funny and nice! he stayed late and walked them through everything, I learned a lot! Give michael a raise!

Sara Rajewski

Excellent customer service from start to end. They covered transfer shipping costs because of a couple vehicles didn't meet their standards. They covered some things that needed to be fixed post purchase without any hassle. We feel so well taken care of! This is our 4th vehicle from carmax and we'll likely return in the future!

Cortnie Kotecki

Michael and Al were very helpful and knowledgeable. They got us into a great car that met all of our needs/expectations.

Scott Kinghorn

Carmax was super easy and friendly to work with. When it came time to actually sell the car the gentleman I worked with explained eveything and kept me informed throughout the process.

Chuck K

We were greeted at the door by Carmax personnel. They were very gracious and helpful. We were advised throughout the car selling process.

Katherine Payne

Brian was absolutely amazing!! We bought my husband a 2014 GMC Terrain today and it was the best service we have ever had purchasing a car. I highly recommend Carmax in Omaha! Everyone, especially Brian, were so friendly and easy to work with. Brian, you and your girlfriend are welcome to come play pool at our house anytime!! 😁 Good luck to the Jets this year!

Dan Whitehead

Very easy. Approved in minutes. Car was exactly as described

Leah Anderson

I was very impressed with the gentleman that helped me today! He was very polite and knowledgeable about the car I was looking for. I'm very pleased with my suv. He listened and went above and beyond to get me into the car I wanted. I highly recommend anyone looking for a vehicle to go here! Thanks again for everything! Sincerely, A very happy customer!

John Jewell

Smooth, fast transaction. Received a check in the full amount of my online offer. This was a perfect selling experience for me.

David Moses

Nice and friendly staff, they all went all the way to make sure I got a nice car. Keep up the good work guys. Thanks

Carl Knoblock

I drove in with my trade in, about 7pm, drove out with my newly purchased auto about 9:30 pm. The cargo space was smaller than I expected, but I've found work-a rounds for that. It handles well and has good pickup and good brakes.

LeeAnn Jensen

Phoned and had car shipped to NE from FL. Good 3 calls to check on title. Took a week for store to release title. Bad New salesman took forever to finalize sale. Bad Love the car. Good Problem with tire pressure, which they didn't catch. Bad This was the worst experience of my 5 CarMax purchases and still 4 stars.

Aezia Carroll

Liz was SO amazing and very helpful! I will never forget the experience and great customer service she had. Hopefully i get her again in the future😊 …

Coffee&Sleep

You want a car? You want to be in and out in under two hours? A fair price on your trade in? THIS IS THE PLACE. We bought a beautiful Lexus with low miles in under 2 hours. Mike the sales guy was great. I highly recommend! 10/10

Travis Wortmann

Dan from the business office and his manager leo are truly amazing to work with. We had an unfortunate situation happen and they went well above and beyond to make sure I was taken care of. Knowing this is how they take care of their customers, I will be sending everyone I know their way. Keep up the amazing service!

Derrick Anderson

It was one of the best experiences I've ever had. The staff were professional from the front door. They gave me prices that were honest direct and correct. Took me through the process step by step. From my first cup of coffee too the first test drive I knew I would get my dream car well here it is. Thanks carmax (Steve)

Avineet Agarwalla

Amazing and quick service. Kept the online offer and same visit was provided the check. All-in all just 45 mins. Very very professional and transparent in every step of the way. I had vacuumed and done a car wash just before my appointment, so that may have also helped confirm the online offer CarMax offered.

Josh Davenport

Nothing but good things to say. As a first time car buyer we had some hoops to jump through with the financing process, but our salesman Alex was very patient and helpful and guided us through the process. Couldn’t be happier and I have my own 2019 car with only my name on it at age 18!

Drew Chapman

Quick and easy to sell my car. I got an appraisal that was 4500 more than the dealership offered me. So I decided to schedule and appt. Went in today and after looking at the condition of my vehicle they offered me even more! What a surprise. I hardly drove my vehicle thus the mileage on it was pretty crazy so don't expect the same exact experience as me but it was well worth driving 30mins to sell my car there. I was in and out within 1.5hrs check in hand. It could not have been easier.

Missy Clason

Very nice and courtesy. Love my blazer

Braedyn

Had a wonderful buying experience with CarMax. I normally dread going to car dealerships, which I think everyone can agree to that. However, this experience was different. Nothing was forced, there wasn’t pressure, it was fairly hassle free. The salesperson that helped us was very helpful, explained things in detail, and strived to ensure we were happy!

Luis J Laborde Freyre

It was an extremely easy and smooth process to buy my Cadillac CTS! Second time that I use Carmax! I will again!

Shanel Minniss

My experience was amazing! Quick. Fast. Simple. I love CarMax!

Keith Iverson

Was easy and great people to work with. Love our new car/van, thanks to Austin and rest of the people there...👍👍👍 …

William W

About a year ago I came in to purchase my first car. Tyler helped me out and was super polite and relatable. Was super nice talking to him about our weddings, and off roading. Was a super awesome at providing me all the details on the car I wanted, also let me know if similar options. I ended up going home with a new car just a few days after meeting him. Tyler was super awesome and so was carmax. I appreciated the awesome great first car buying experience.

Tim Schnackenberg

It seemed like the left hand didn't know what the right hand was doing. But overall, I'm happy with my purchase.

Barbara Safley

This was the first time I've used Car Max. I went to their website to get a value appraisal of my car and received an offer right away which was great!! When I went to their location it took less than 30 minutes to fill out the appropriate paperwork and receive a check right away!!! There is no way that H&H would have done this stress-free or without stipulations. Other dealerships can take a lesson from Car Max!!!

Levi Stacken

The large variety of cars and ease to simply look at them on the internet was incredible! When I finally found my perfect car, it was shipped to me at a fair price, and I was given instructions on how to prepare for ownership of it. When the car arrived, it was extremely simple to set up an appointment to pick it up. At the appointment all staff was extremely friendly and helpful. After I got my car, I parked it outside to look it over and the car battery died… I entered the facility and informed the staff what had happened, and they immediately jump started my car, apologized sincerely, and refunded me for a brand new car battery from the facility of my choosing! I have no complaints about CARMAX, I love my car, and I will absolutely recommend/use them again in the future!

Brenda Barwick

It was a great experience. Easy to work with and very professional. Made purchasing a car almost stress free. I would recommend anyone who has had a bad experience somewhere else to give CarMax a chance.

Jeri Liebig

We arranged aan appointment. Your business manager greeted us - the car inspection was done - we had received a generous offer to buy our car. However, that original bid had been resinded by a lower offer. We talked about it - and accepted the second offer which was acceptable and after the paperwork was done we were ready to go home. We asked if they had return transportation and the answer was no. So we called a friend for a ride!

Justyna Caldwell

Sold my car … they gave me an amazing offer thousands more then anyone else

Patrick Hayes

I love this place! I used to sell cars, and absolutely prefer the experience here of buying a car with no hassle or negotiation. The entire experience is about the customer and actually purchasing a car you want and can afford. I've purchased 3 cars here and won't go elsewhere...ever.

Marisabel

I was greeted with a big smile at the frot desk, told me where to go. The next guy who helped me was very nice and polite. My waiting time wasn't long, the girl who came to assist me after was also incredible nice and polite, all 4 young reps were extremely friendly, knowledgeable and polite. Made my experience fast, simple and enjoyable.

THAYNE LOUDEN

My experience went very well EXCEPT that when I arrived home with the new purchase, I discovered that a "Dealer License Plate" was found between the console and the passenger seat. The next day (Monday) I called and informed CARMAX Omaha that it was found, and I asked how I should return it to them. I was told to use USPS mail, which I did, and received a tracking number to ensure it was to be delivered. I tracked it to find it had been delivered the next AM. I then called to request the $9.65 mailing fee be re-imbursed and was required to send the postal receipt. After about 2 weeks not having any response, I called again to see if my claim had been honored and was told it needed to resolved at the corporate level. I have now received the $9.65. I felt the "value" of the plate was important enough that my integrity should not have needed to be questioned of the refund which did not include other postage expenses. I will recommend CarMax for vehicle purchase by others. I considered my purchase/trade costs were very good.

Doug Larsen

It was too busy the first time I stopped in on a Friday evening to complete the sale of my pickup after doing the online offer so I made an appointment for Saturday morning. Although still very busy, all I had to do was check in, talk to a staffer and then wait for a little over an hour until the appraisal was completed on my pickup and then signed it over. Got a check for the same amount as online. Pretty painless. I get the feeling that business there is good, because of all the people coming and going.

Sarah Vazquez

Had an excellent experience selling our car at CarMax recently. Did the online appraisal and thought it was very good for a 2016 Chevrolet Cruze, thinking that it would probably be lowered at least a little bit. After waiting about a half hour for them to check out the car, they came back and said the offer stayed the same. It was a great deal we probably would not have gotten if we had gone to another dealer or sold the car privately. This was even with a slightly broken front bumper from hitting an animal. In fact, we almost traded it a year ago at another local dealer and they only offered half of what we got from CarMax. Went right along with what Kelly Blue Book estimated was the car’s value. Somer was helpful in getting the paperwork together and explaining each thing we were signing, handing us a check at the end.

PAM AHERN

I had an online offer for my 2019 Mazda CX3 that was ridiculously high. I asked how long it would take from start to finish with a check in my hand, and was told one hour. Sure enough, I walked out with a check for that exact amount in damn near one hour! The staff were friendly, honest & efficient!!!

Rachel Brodsky

I went to several dealerships before CarMax, but heard great things from others and decided to check it out. Some people say CarMax is more expensive than used at a dealership or elsewhere, but I was able to find something in better shape and for a better price than anywhere else, which was a great surprise. The warranty is also great and comparable to certified used at a dealership. Also, compared to dealerships, I was able to get a lower financing rate, and they offered me the most for my trade in. Great customer service, and really happy with my new vehicle.

Mike Parker

It was the best experience we have had with a car dealership. We were selling our car and got an online quote that we printed off to be taken to the dealership. I was very happy that they inspected the car (we answered the online questions honestly) and they honored the price and didn't try and ding us left, right and center. We then went into their office, signed the title over and received our check. The whole process took a little under an hour and the staff could not have been more friendly. A really positive experience, which is half the reason I'm bothering to write this review. 10/10 would recommend

Mary Kunneman

Shoutout to Simon for being an amazing car salesman, not pushy at all and relatable. Also quick and efficient. Thank you!

Victoria Joudeh

This was our first purchase and it was a great buying experience. Matt is AWESOME and was a pleasure to meet. He really knows his job at CarMax. If you are in the market for a new car, I highly recommend you go see him. Thanks, Matt! 😊 …

Joy Stevens

I found a huge selection of cars. The car was well presented at sale and follow up excellent

Joshua DenHerder

I thought the experience was good overall. I was glad I made an appointment. I was satisfied with the price they gave me for my car. The experience took longer than expected. After the tech test drove the car, I was expecting to be able to retrieve all my stuff, but realized it didn't get completely cleaned out. I ended up waiting nearly 40 minutes for them to get out to the car to retrieve everything, because according to the guy at the desk, "its a very big lot..."

Larry Hart

The best experience I have ever had at a car dealership. I sold my car to Carmax and they gave me what I wanted without knowing what I wanted. Very fair and upfront and time considerate as well. Start to finish was less than an hour. I highly recommend Carmax. Give them a couple minutes of your time and you will too.

Josh Gudeman

It was fast, easy, and the offer for my used vehicle was reasonable.

Gary Bittner

We sold our 2014 Subaru Outback to Carmax. This was our third vehicle that we've sold to them over the last 15+ years. We had an online offer based upon the VIN and the condition questionnaire, and setup an appointment for a Monday evening at 8 PM. They inspected and drove the vehicle, and confirmed the offer. We signed the paperwork, transferred the title, and left after about 45 minutes total with a check in hand. Easy way to sell your car!

Jill Tracey

It was so easy - about an hour of our time and we drove away with a bank draft for selling our car and the price was extremely fair!

MidwestReefer

Excellent service, great car selection, and the 30day return policy really came in handy. I initially got a jeep Cherokee, but after driving it for a few weeks. I realized it was too small for me, and my needs. With the 30 day return, I was able to bring it back, and get a the vehicle I needed. The only reason this is 4 stars and not 5.... Is the finishing touches. They were on the home stretch, but just before the end they fumbled with the wash up. I’m not sure what the use to “spruce” the cars up. But it would of been better if they left it alone. With water marks, dirt, and streaks left throughout the inside and outside. Other than that it’s was a great experience.

Patty Tate

Stopped in to have them evaluate my vehicle. They were super busy but explained I could contact them online and get most of the information I needed. Then I could set up a time to bring my vehicle in to verify. The gentleman I spoke to were very friendly and helpful!!!!

Jaime Bermudez

Good shopping experience sales person Michael Kelly was very helpful and easy to work with

Jason Lizalek

I came in with the goal of selling my car and receiving an excellent price and that is exactly what happened

Rebecca Wilson

The initial wait to talk with someone took a bit longer than I like, however, once they were able to appraise my trade and I found a car I liked it was one of the best car buying experiences I have ever had. I also had an excellent experience with the service department. Just a couple of days after buying my car I noticed a wheel bearing going bad. I live 200 miles away and instead of having to drive it back they had me take it to my local mechanic get a quote and have it fixed. It was that easy. My mechanic said it was a good experience and no questions asked, because it was covered under the dealer warranty. I would not hesitate to go back again or hesitate to recommend buying your next car from CarMax

Frank Willis

I had an absolutely amazing experience here. I went in with my mind dead set on a vehicle I saw on the website. Walked right in and was immediately greeted explained what I was in for and right away was driving the car I wanted. There wasn’t any trying to talk me into something else or feeling pressured into another car. My salesman Ryan O’Neill was relaxed and very informative of the entire process and was so supportive I will send anybody I know who’s looking for a car his way. So my 5 stars not only go to car max but to him as well. It was a flawless experience!

Nicole A. Rischling (Law)

Our sales person was very helpful when working directly with him in person. He was fairly responsive when we initiated the request to have the vehicle sent to the local location. However, when I followed up with him with a question regarding the vehicle, once we purchased via paying cash, he never responded. This lack of follow-up is very disappointing. I love the vehicle, so it isn't a huge issue, but I do feel follow-up afterwards needs to be better, especially given they offer a 7 day return policy, and I followed-up before the 7 day window was expired, and he did not reply at all. It has been over two weeks, and he still has not responded to me.

Anthony Trevino

Got the truck we wanted. The online part was easy. Anticipated having to finish paperwork which was no problem. But had to wait a hour and half after our scheduled time then another hour and half sitting doing basically nothing. Thought getting insurance before going would speed process up but, it didn’t. It was like the salesman tried to sell us a vehicle, we already agreed to.

Delette Olberg

Excellent service! Love my vehicle and Ryan O’Neill did a great job simplifying and expediting the process.

Robby Erlich

This was my first experience at CarMax. Nothing flashy or special about the service that I got. I was in an out in 2.5 hours with my new car and financing. They did allow a 3 day payoff, which was great as I got better financing through my bank. I would recommend CarMax to anyone who desires straight forward service, no fancy amenities.

James Teutschmann

It is an inevitable to get the feeling that you are getting screwed over any time you car shop. To some extent that is probably true, they will always win. However, this was the simplest car buying experience I have had, and I am pleased with the result. They were professional and quick, not pushy at all. Asked multiple times if there was anything else I would like to look at (I looked online and had just one car that I wanted). I didn't feel like they tried to rush me into a car, if anything I wanted them to go faster. Will probably buy another car from them in the future.

Anne Neneman

From the time i stepped inside i was warmly greeted and didn't have to wait long before i was seated. Then a nice gentleman took all my information and i had my appraisal which i was very happy with the amount quoted to me ! ( All this took less than an hour !!! ) Best experience and would highly recommend Carmax to anyone looking for a Great deal on your car !

Ken Aldridge

The overall experience was good. Love that I could shop the nation. I paid to have my truck brought from Michigan. My first disappointment was when I was informed not to take more then a 20 minute test dive!!!! Trucks are expensive and this did not sit well with me. I was not told that I needed to bring proof of insurance to the test drive..... l had it with me but what if I had been dropped off? The interest rate I was offered was a full 3% higher then I was able to obtain. The price was very competitive and I got the truck I wanted!!!!! I would recommend CarMax to friends and family..... with a warning to seek financing elsewhere.

Jamie Whitelock

The salesman was very good, but the two people that worked with me on phone to start the process to get the truck where not trained very good. As I found out after the truck arrived and was getting ready to purchase the truck on a loan you (Carmax) tried to bait and switch me to a Carmax loan instead of one with a much better interest. Because I was not told to lock in the loan instead of being told to get preapproved I missed out a good interest rate for an okay one after a bunch of work by the branch manager. It almost cost you a sale and a possible returning customer. If it was not for the branch manager being very helpful and a really good manager taking responsibility for the miss handling of my loan I would have walked out and this would have been a horrible review instead of an okay one. Because of the salesman and branch manger being very good I will be back in the future

Lisa Bresley

We found it very easy and convenient to sell our truck to CarMax. Everyone was very professional, courteous, fair with the offer and expedient with payment and paperwork. I wouldn't change a thing - keep up the great work!

Vince Dominguez

I was very happy with my service. Carmax personnel was very helpful and friendly Would highly recommend for all your car buying needs

Maddi Thomas

Skip helped us with our car buying experience and it was excellent. He was polite and answered any questions we had. Mickie helped us sign all the paperwork, and she was very polite and cheery. The whole process of buying my car was very easy and with my next car I’ll definitely come to CarMax again.

AJ Lancaster

Just got done working with Jake at Carmax today, and I have to emphatically recommend them for any used car buying experience! They have a great team that worked together to help me through the entire process (including financing!) and made me extremely confident in the purchase of my awesome new-to-me Civic! Also, if I decide this isn’t the vehicle for me, I got 30 days to make sure I’m satisfied with the purchase, with warranties and protection plans that gave even more peace of mind! If you’re fed up with the traditional car-buying at dealerships, CarMax is the way to go! It’s a quick, hassle free process, and the staff at the Omaha location is EXCEPTIONAL! Will be recommending them to friends and family!

woof 359

good expearience, we well consider them for the next car we buy

Darwin Mohr

They are very friendly and have a good selection of cars to choose from . They help customers with the car they want

Ben Labelle

Great experience! I found my car at a Chicago-area store, had it shipped, and was on my 24-hour test drive in about a week. Was priced perfectly, IMO, even in this insane used car market, and even got 35% more on my trade than another dealer I was working with offered. Alex in Sales and Jaszmin in Finance were wonderful to work with. A complete non-stress transaction, well done! Highly Recommended!

Neidy Hess

From when I showed up without an appointment to when I left with my appraisal was about 20 minutes. And it ended up being the offer we took to sell our vehicle. From start to finish, Carmax made my vehicle selling experience smooth and hassle free. And it was an extremely fair offer, as well. I highly recommend using Carmax to sell any vehicle.

Antone Oseka

We had a great experience buying my wife’s car. No haggle. No sales pressure. Our rep went above and beyond to make sure my wife got the car she wanted.

Terry Langholdt

I recently purchased a 2018 Tesla from Carmax. The experience was just like you see it on TV. You walk in, they see your car, they make an offer and you decide if you want it or not. Why not a higher rating? Basically, what you see on the commercial is it. Well, the gent in the office was a previous salesperson gone back office and the most lively of the bunch. Good personality, but the rest of the office was devoid of energy. Mayhaps this is the plan, but i found my energy being the biggest in the showroom. Hmmm.... So, if you want a real to life commercial with no straying from the path, or energy that was real, I suggest you use them. Just don't go in thinking it will be more than a simple transaction. Which reads weird, but, it's a feeling. Average. Not good, not bad. Just right down the middle. I love my car, just didn't have an experience that matches a Tesla. I think that is my bad.

Carol Martin

The whole process was quick and easy. Skip was great to work with, he explained everything I needed to know in a professional manner. Would definitely use CarMax again.

Kinsey Peterson

From start to finish they were professional, polite, and helpful. Made buying a car as easy as it can be! Would absolutely use them again.

Mike Miller

I had a good experience. It still is a ridiculous a mount of time to get a car. Needs to be shortened! The car was in pretty good shape, I thought it be a little more detailed. Salesmen answered our all of our questions and easy to talk with. I would go back again but hope I don't have to buy another car!

Doug Dawson

I've purchased a couple of cars here. I had an appointment for my latest visit, but I ended up waiting an hour after my appointment time. Otherwise, customer service was great.

Katie McAhon

From start to finish, my Carmax experience was awesome! Every employee I came into contact with was polite and helpful(Austin and Joyce in Omaha were wonderful), the process was easy and quick, and I already have and will continue to recommend Carmax to family and friends. I've never had such a quick painless car buying experience. Very pleased!

Ronny Smith

Selling my car to CarMax was amazingly easy. Not only did they offer a great appraisal value but I was in and out, check in hand, in under an hour.

Michaela Allan

I had a wonderful experience at CarMax. I received a preapproval email, so I went to the website and applied for what I would consider my “dream car”, or a car I could see myself driving for the next 10+ years. Within 5 minutes I received an “approval” so I stopped in (no appointment). I was helped by Jake. We went out, checked out the car (I had my kiddos with me this day and they were all over the place and very tired, everyone was super kind still). My trade in appraisal was done very quickly. I received $1700 for my 09 Hyundai that was in fair condition. (That is a decent trade in value for it in my opinion, I never checked KBB*) We sent our request to the bank and shortly after received some offers. I picked the best one, we signed some paperwork and we were out the door. All in all it took 2 hours, everything was explained thoroughly the car was very clean and smelled great. They helped me transfer everything from the old car to the new car. The old car was, well, ehhhh. I was embarrassed of it and the condition, but you could tell they are used to it and really assured me that it was fine. We had the first bad snow storm in awhile, 12+ inches of snow, and I was kind of hesitant when I got the car, it not being 4WD or AWD, (it is a big SUV) and I came back in 6 days later to see if I could trade out. Because I owed on the car I traded in we would actually have to return the new car and reapply, I did not want to risk that because I co-signed my fiancé’s new truck as well that week, and that could easily have me denied second time around so we left, but I was still and am still more than happy! Capital One has already reached out about how to make payments and I had 45 days to make my 1st payment. Oh let me not forget to add, I financed my taxes as well, and they sent the checks in the mail, which I got within a week and a half, and the FEDEX delivery person put it in between my 2 front doors so it didn’t get wet in the snow..: he walked through 14 inches of snow to leave that for me, so 5 stars to that person at FedEx as well 😂 the letter they sent from CarMax stated they will reimburse me for the $10 it takes to switch the car from MN to NE. It’s been great!

Shani White

Sales Consultant, Todd Pester at The Omaha, NE location was Absolutely Amazing!! He was so patient, understanding, and helpful.

Robert Helton

They let my truck to be park and no one mess with it had a medical emergency and I was put in the hospital. And I finally got a friend to go and get my truck back to tn thank you.

Dan Vetro

Exactly what they said, very easy, fast and walked out with a check. Never considered using Carmax before but will in the future.

Pamela Jones

There was a miscommunication about an appointment. Getting car ready for me took longer than expected

Barbara Binns

I Was Thrilled To Find A 2-Door Honda Coupe At An Affordable Price. The Only Disappointment Was Not Being Allowed To Make A Deposit To "HOLD" The Car In My Name . . . But It Eventually Worked Out & The Car Was Ready To Pick Up One Week After My Test Drive.

Mitchell Hansen

Believe it or not, at the age of 59, this is the first vehicle I've ever bought myself. Couldn't have been easier. I knew what I wanted, I was shown what I wanted, the price was very fair, I didn't have to haggle or deal over the price, everyone was cordial and easy to work with. In my opinion, this was/is the only way to do business for a vehicle. Everyone I've spoken to since this purchase agrees that I got a great truck for a great price...…..If necessary, I will return to CarMax for any future needs, and will refer family and friends here as well.

Spooky Sage

I would give 5 stars but the fact is we had to pay for a vehicle to be shipped and wait several weeks to get it just to test drive, which is fine , but everytime we called about it we were never talking to one single sales person it was always many different people. When the vehicle finally came in we went to test drive it and a sales guy comes out and doesn't even know what's going on . Explaining what you are there for so many times is just frustrating but the process was quick and easy they just need better communication and only deal with one sales person the whole way to the end.

Karla Gronenthal

Other than waiting forever for the car to ship it was absolutely a breeze

Amy Bargen

We received a check for the value of the estimate we received online. Took about an hour, but process was streamlined and no extra effort required on our part. Would definitely recommend!

Cam Rippey

Had no issues in getting the car I researched online. I opted for the MaxCare protection as I’m not car-savvy and I feel it will cover me for the length of my ownership of the car. My salesperson was easygoing and never pushed any products or services on me. CarMax may not have the lowest prices in history, but the experience is second to none.

Angela Trumblee

My husband and I were so happy with our experience at CarMax. We bought a car and then a couple of weeks later sold my old car and were happy with everything. Matthew and Rob were amazing to work with and the whole process was so easy. My husband and I both agreed that we would never buy or sell another car anywhere other than CarMax.

Aaron

See EDIT: Original one star review left for context. What a mess. Everything and I mean EVERYTHING, gets pushed through their national call center. This wouldn't be an issue if that call center actually knew anything about what was happening at the particular dealership you are working with, but they don't. If you do call your local dealership, they will transfer you back to the call center. If you make more than one call with a single question, you are likely to get different answers. There were some very nice people on the phone, but it doesn't really make any difference if they can't tell you anything. Going into the dealership doesn't really resolve anything, because they simply sign on to the same system that the call center is using. Nobody bothers to actually walk out physically to see if the car is even there, when my question (because I was getting conflicting answers) was whether or not the car had actually shipped as it was supposed to have. Turns out it did, but could anyone be bothered to figure that out? No. In the interest of fairness, I did speak to one business manager who cared enough (and knew the system well enough) to get me some very basic answers, such as whether or not the car was actually on the premises. There we go, one person, and I never managed to reach him a second time. On to the "problem" with the Title, which was a simple need for a new title because all the lines were full. I live in a same-day state, so for my $35k + $1400 delivery and the fact that I had already exceeded their estimated 3 weeks delivery window I would expect that perhaps they could have someone roll the 3 miles to go get it, and be back in an hour. Expectation met! Sort of. Because it quite literally took them a week and a day to get this done. 8 days, after charging me $1400 for a delivery, to accomplish a task that should have taken an hour. If that isn't dedication to the customer experience, I don't know what is. Comparing this to the incredibly good experience we had purchasing our Subaru at Baxter's a month ago, and it looks even worse (if that is even possible). Sure, Carmax has cars. But if you have any delusions about them giving one single **** about you as a customer, you need to go elsewhere. EDIT: Managed to get away from the national company and call center to begin working with the local store directly. They corrected every issue, refunded my transfer fee due to the delay and confusion, and made some pretty expensive repairs to the car (rims had been damaged by transport truck, so they replaced all 4 rims and the tires). They also made clear the limitations they were working under due to the out of state transfer and the nature of the national enterprise. They did all this quickly, and pleasantly. So... If I could find a way to review Carmax national poorly and still give this particular location an "attaboy", I would do so. In the meanwhile, I'm going to edit this review to reflect my opinion of the people here.

trisha loede

We had an excellent experience with Travis at the Omaha CarMax. From start to finish the process was great! Low stress (for car buying that is) and excellent communication. By having patience we found the perfect car for our daughter, right on budget. Highly recommend!

Leah Beda

We came in to sell a truck and it was probably the easiest process in the world! We had gone to Baxter previously and felt like they wasted a good hour of our time for a very low appraisal And sleazy sales tactics. The rep at Carmax greeted us quickly, had an appraisal done and an offer in hand within 15 minutes. I walked away with a little less $ than I had hoped for, but the offer was fair and the transaction was effortless. If you want to sell a car to them, do it. It’s so quick and easy! Will def recommend them to friends and family.

Mick Kratochvil

Very easy "no pressure" experience. My purchased vehicle was transferred in from another location, and happily, the actual appearance and condition was even better than the pictures. I felt that the price was fair as well. My only disappointment was in the lower than expected appraisal of my trade-in.

Latrenda Mitchell

I was very happy with Carmax and I’m excited about the car

bob loncke

I ordered a corvette to be transferred to the Omaha location. I was very disappointed that the car they insured was up to CarMax standards had a rip in the seat and bald tires one of them won’t even hold air. Thomas in the Omaha location service department corrected everything that was wrong with the car. also giving me a loaner car for my inconvenience. he called every day updating me with what was going on with my car. Once again Car Max didn't let me down.

Steve Meloccaro

The car buying process at CarMax is second to none. Everyone was extremely polite and professional. I wasn’t rushed or made to feel like I had to make a decision right now. It was a pleasure working with them.

John W

Best experience I've ever had buying a vehicle. None of the usual BS, no upsell, no mind games. I left feeling good instead of feeling like I was a sucker. Prices were competitive, and I did not feel like I was dealing with a slimy salesman only out for himself.

Ashley Bear

We had such a great experience at CarMax. Our salesman, Skip, was amazing to work with and so kind to our family. There was not haggling, no pushing and we knew we were paying a fair deal on the vehicle we selected. We will definitely continue to purchase vehicles from CarMax and look forward to doing business with them again in the future.

Lisa Jennings (Loomer)

Absolutely the best car buying experience I have ever had. I found a car I wanted in KS so they had it shipped to the office in Omaha NE. The office is well lit, comfortable and absolutely no hassles. The car was perfect. Their description was honest and the photos were great. We were in and out within 30 minutes. That is leaps and bounds above the experience I had buying my last car at another lot here in Omaha NE that took nearly 3 hours to process everything. I would recommend CarMax to anyone in the market for a new vehicle. .

Gabriel Allen

I purchased a vehicle and was happy with the whole experience. They found financing for me, which I thought wasn’t possible and my sales rep kept in constant contact and was available day and night to answer my questions. Jay did a phenomenal job and is the reason I got my new car. Jay was out sick the day I got the car, but those that helped in his place were awesome as well. Chaz went over the paperwork with me and didn’t rush through it. I’m recommending them to everyone I know. Great cars for much cheaper than their competitors. Very happy.

Mercina K

I did an online request to buy my Trax. Went in a few days later for a physical appraisal, this process took less than 15 minutes and the bid was the same as online, Returned the next day and sold my Trax. The selling process took 30 minutes and the guy I worked with in business office was excellent. My experience could not have been better. I have used carmax many times and will continue to do so.

George Schuldberg

Buying my truck from CarMax was a very good experience. I tried using True Car and Costco buying program but still got the runaround from dealerships, with the dreaded, “well what do you want to pay for the truck?”. CarMax had the truck I wanted at a very fair price. It was in Georgia and I paid to have it transferred, but still worth it. Sales associate was nice, and helpful, price as promised with no hassle, and CarMax even has a relationship with Bank of America that made my pre-approved financing a breeze. Highly recommend and I’m sure I’ll be back. Only downside was their trade-in offer was way to low for me, but I sold it on my own very quickly.

I AM IMAGINATION YouTube

It was an amazing experience there was no pressure to buy or being rushed through the process. The sales man was kind and patient and I was able to get my Chevy Trax that day. I will recommend CarMax to anyone who is looking for a reliable used car. There is a reason why people prefer CarMax. Thank you for the wonderful experience

Sam Decker

Just bought a 2013 Honda CR-V from the west Omaha site. Very nice experience, no haggling over price. Price was not the lowest, but was right in the middle price range according to Kelly Blue Book and other dealerships in my area. I took the car to my mechanic and they checked it over top to bottom found nothing wrong with it at all. The 5-day return and 30-day waranty is nice. I also bought an extended warranty which I hardly ever do. But the cost for theirs was about half the cost of other ones for which I received quotes, plus the deductible was only $200, (or $150 if you take your car to CarMax to have any covered item fixed!) Very good deal on the extended warranty. Overall experience was very good. No pressure at all to buy. I would be inclined to buy another car from them when I get ready to buy another one. Thank you, Steve H Omaha. NE

Chuck Hamilton

I was disappointed because I had to fill out an application for credit, once on line, the again when the representative from CarMax called me, and finally at the dealership. It was kind of repetitive to have to fill out the same forms over and over and over. Jason at the dealership took really good care of me. He apologize for having to do it over and over and over again. He walked me through all the steps right through finance and out to the car. If I hear of anybody looking for a car I will steer them toward CarMax!! Thanks Jason you did good!!

-

We were very impressed with our first CarMax experience that we returned to purchase a second vehicle. The team is friendly and buying a vehicle is just like purchasing a new pair of sneakers. Find something you like, test it out, take it home. Absolutely no hassle whatsoever. I really want to rate my experience 5 stars however our new (used) vehicle was not very clean. I found debris on the overhead and on the carpet. In between the seats I found lots of dust. The engine bay was dusty as well. Even though it is a used vehicle it is new to my family. I think a very clean vehicle would make this an experience worth bragging about. Will we return for our next vehicle? Absolutely. Will I request a full detail, inside and out? Absolutely.

jerry hiatt

Everything went smoothly. The car was delivered on time. Only issue was that I told 3 different people that the passenger visor had greasy finger prints. I was told that it would be taken care of. When the car was delivered to us the finger prints were still there. I cleaned it up myself.

Jeremy Fricke

I dread going car shopping. I went to a few places before CarMax but I am glad I came here. Salespeople were friendly, but not pushy. Travis was a wonderful consultant, was honest and helpful, and he gave all the credit to the culture of CarMax. Like all car lots, expect the process to take a couple hours but it was still faster than my past experiences. I encourage you to check it out.

Debbie Petru

Super easy, hassle-free process with quick response time. Excellent communication and expectations set throughout the selling process, and you have 7 days to decide. Fair offer and we didn’t have to deal with the potential risks that come with selling to a private buyer. Highly recommend using their service!

tyson roach

This was my 2nd vehicle from these guys. They didn't let me leave till I was able to find the right car that I could actually fit in to. Thank you Todd and Mike for your help!

Mike R

Excellent experience as always. Friendly, professional service

Melinda LeMelle

My experience was extremely incredible. Every person that I encountered was very professional and super accommodating. I was not expecting such a fast and smooth transaction. I Am thoroughly impressed and will speak highly of car max to whomever I know and/or meet. Thank you for giving me the opportunity to do business with your company!

Rhonda Schumacher

Loved the variety I was able to have access to. The representative that worked with me was very friendly and helpful. The whole process was easy to navigate. My son said it was the best car buying experience he had ever been through.

Alex Horton

This was the easiest car buying experience I have ever had in my entire life! I reserved a car online from Kansas City, and had it transferred here, free of charge, just to test drive. I had gone online and picked a few others out in case I didn't like the car. I walked in and spoke with Jeff (awesome, low key dude). We test drive the car, and when we get down the road a little piece, and we both agree this wasn't what I was looking for. We drive back to the lot where I had picked a plan B car to test drive. He takes one look at the car and says, "Oh yeah, that is more you!" I end up buying the car, and he even helps me secure an even lower rate than my pre-approved rate! Here's the cool part - I schedule to pickup the car on a Saturday, but I get antsy and want the car two days early. I call Jeff and he's like, "I won't be here when you get here tonight, but we will make sure you are ready to go!" I walk in the door....and there is Jeff! He makes sure all my paperwork is completed, hands me the keys, shakes my hand, and I am off! I've owned about 5 or 6 different cars, and by far, this was the easiest experience I have ever had purchasing a car. It pales in comparison to the experience we had this week in getting a car from another local area dealer...which has been a pain in the rear.

Ray Koch

Couldn't have been an easier process to sell my car. Everyone was super nice, friendly and the whole thing went really quick. I'll never sell my car to a dealership or privately again. Carmax was the first car experience I walked away from happy with.

Kevin Wayne

The process of buying a car here was timely but smooth nonetheless. I wish the vehicle we purchased was detailed better as the gauges on the dash were streaked, speaker guard caked in mud, and what looked like mud in the leather seats. I would buy another vehicle from them though despite these minor issues.

Daniel Goodell-Rains

While my experience was maybe a bit more streamlined since I had already decided on a make, model, and year, I can not recommend CarMax highly enough! The customer service was great and the entire experience only took an hour and a half. I love my new car, and I’m telling everyone I know to buy here!

Kelli Doll

Love this place. Literally all of the staff is professional, kind, and actually care about the customer as their bottom line. Brian Murray in service - thank you for your diligence- even if it was “good enough” you knew it wasn’t perfect to me, and you went the extra mile. Mark (manager), even though I am so particular and want my car to be absolute perfection to most likely a point of irritation.... you listened to me, you smiled and with no question, let me exchange my car for a different one that was perfect . And Ryan, thank you for the initial and soon to be second sale - no hassling , all smiles, super friendly and knowledgeable- all of you together ( including Matt in management who initially helped make everything right and the ladies in the back taking care of all the paper work) collectively make it a truly enjoyable experience . I have never said those words or thought them when describing a car dealer . I was spectacle about a used car dealership but never again will I go anywhere else. Thank you so much!

J Anonymous

I was referred to CarMax by my sister who purchased one of her cars from here. I decided to take the leap. I researched for a few months and fell in love with a car out of state. I requested for it to be transferred on Christmas Eve, so it took a bit longer to get here because of the holidays. I did all of my applying and paperwork online and over the phone. So when it was time to come in and test drive my car, I was in and out within 45 minutes! All I had to do was sign the paperwork and the car was mine! I can’t thank Derek enough for his help! He was so excited for me as well which made the process so fun! I will definitely purchase from CarMax again after my experience this time!

neil neesham

Although it wasn't me who made a purchase I accompanied my step daughter, she had a great experience, it wasn't pushy or sell sell sell, Michael, the guy who looked after her, was fantastic (even though he's a Manchester United fan). Michael put everything on the table and just let our daughter go at her own pace, he worked with her to make sure she wasn't going over her budget and also guesstimated the taxes so she wouldn't be caught out when applying for her plates etc, I'd recommend them.

Marcus Dockweiler

I had a very pleasant experience at carmax! Everyone was very friendly from the moment I walked in the door. It was an extremely hassle free experience from beginning to end. I definitely recommend carmax to anyone that might be considering selling or trading in their vehicle!

Flavia Mascara

We loved buying our car through Carmax. From the very beginning no one was pushing us to test drive or to buy right away. I felt very comfortable transferring the vehicle of our choice, and the associate kept me informed about the process the entire time. I will be definitely go back to CarMax whenever we need a new car.

Kaylee Slocum

Lisa was amazing! She made my first time car buying experience as easy as possible with my situation. I highly recommend her! They make it easy and straight forward, I love the none haggling aspect and what you see is what you pay! Thank you guys!! Me and my family will be using you for now on.

Ross Davis

I'm a big fan of the no-pressure, all cards on the table experience that CarMax offers. Our sales rep was great and helped us work through a few transfers to hone in on the right vehicle. I liked the free service to touch up a few minor blemishes on the car, along with the reimbursement for purchasing owner's manuals. Docking 1 star for a couple of things: 1) CarMax neglected to notarize the title they mailed to me, which I didn't notice until the DMV pointed it out after I had waited 30 minutes in line. So, I had to drive to CarMax, get the thing notarized, drive back to the DMV, and wait in line again - not fun. 2) After waiting for completion of the free touch-up service, I inspected the vehicle and immediately noticed a fairly obvious scratch that had been missed. The staff were very apologetic and took care of the issue, but this necessitated a second round of waiting in the lobby. So, a great car buying experience, but a couple of stumbles on the tail end prevent me from awarding a perfect 5.

Keith Jackson

Second time we have bought from CarMax. Great experience from looking at cars (online), to having a car transferred (free from Independence, MO), looking at other cars to buying. We were in the store for maybe a total of 2 hours including the test drive and all the paperwork. The car we had transferred was not as nice as we had hoped but found another one on the lot we did like. No negativity from them about having to bring in a car on their dime and happy to let us look at other cars without pressuring to actually buy one. Will definitely stick to these guys as long as they don't change their business model.

Eugene Taylor

Finally my first positive experience at a car dealership. Kyle got me into a gently used vehicle that I was happy with and was able to answer all of my questions. Pricing was fair on the model I selected, but I did note other prices I'd seen in the lot were above average.

J Hodges

Very pleasant experience. Derek was my salesperson And he was very helpful. And got my car shipped from out of state extra fast. The communication was awesome. Would definitely recommend him to anyone looking to buy a car.

Mandy Ketcham

CarMax made getting my dream car very easy! Great employees, no haggling, and quick process. Special shout-out to Veronica, Zach, and Travis for all helping make my dream a reality (:

Ke Qiu

I need to sell my car. I took it to CarMax, the sales manager, Todd, was very nice and professional. It didn't take long for them to look at my car and gave me a quote that is good for 7 days. A day later, I sold my car to CarMax after checking with another local dealer. The whole process was very streamlined and stress free.

J. Taylor

Excellent car buying experience! They're upfront about everything: My salesman Mike told me that what customers see on their website is everything they can see: recalls, previous ownership, etc. I bought on a very busy Saturday and the process was no pressure and everything was very organized start to finish. I'd buy from them again!

Sheri Fisher

I don't think I'll ever buy a vehicle from another place every again. CarMax makes the process so quick and easy. I dealt with Austin and he was incredibly helpful and knowledgeable.

Birdie Turner

I saw a car I liked on the Carmax website, scheduled a test drive, and informed them I was waiting for a check for the down payment that might not be here for the one week they hold the vehicle for. No problem! They worked with me and gave me extra time to get my down payment! No hassle car buying! Not only that, but I love my new Chevy Equinox-- a 2012 with only 16,000 miles when I bought it! Only 2 hours in the dealership doing paperwork! Can you imagine?

Mike Caskey

The process was great from beginning to the end. Our salesman was knowledgeable and a pleasure to work with. I would recommend Car Max to anyone.

Brittney Smith

Had a great experience today with Al! We told him what we wanted and that's what we got! Would highly recommend Car Max to others! Thank you Al!

Krystle Long

Rob Schimonitz helped my boyfriend Trevor and I get into a new 4runner! Was the type of experience you could only dream about. We walked in without an appointment, just kind of browsing after a recent loss of our last 4runner. You can tell he loves his job and is very good at it. Made this whole experience fantastic for us. Will totally recommend! We couldn't be happier with the professionalism and knowledge of Rob! He was real! No BS, no nonsense! PLUS HE'S A SUPER COOL GUY! 10/10 would purchase a car again through Carmax.

Matt Piasecki

First time buying from CarMax. Ron, Jasen, and all of the Maintenance team were fully committed to ensuring I had the best experience and received the best product from start to finish. No pressure and friendly approachable service made this one of the best car buying experiences I’ve had. While CarMax may be marginally more expensive than other used car dealerships, I can say without a doubt that it is worth it. I will certainly be starting with CarMax the next time I’m in the market for a used vehicle.

Brian Jackson

Loved how easy it was. The price was fair, and didn’t have to negotiate or deal with the sales persons manager like all the other times I’ve bought a car. The MaxCare plan seemed very solid, where as other plans to me never did.

Tim Stephens

We have purchased 3 Cars from Carmax. I would not buy a car anywhere else. The experience is straightforward, with ZERO surprises, no one having to go in the back to talk to their "Manager", no back and forth, no smoke and mirrors. In and out in 1.5 hours from start to finish. Not the all day affair like in other car dealerships with their "Button, Button, who's got the Button" approach. Thanks and a Shout out to Marc and Craig at the Dealership in Omaha. We have always been treated well there.

Michaela Yarges

I sold my car for $2 more than what I bought it from them for 11 months prior! They also gave me 24 hour test drive and 30 day swap if I didn't like the car I bought! I am never buying a car anywhere else again!

Adam Sema

CarMax redefined the standard against which I will compare all other car-purchase experiences. I highly recommend this dealership to those who have done their own research and have a busy schedule. They truly make the process seamless and have a good network of other dealerships to adjust if necessary. Also, you can't beat a 7-day return policy. Specific praise goes to Jasen and Ron, two great people who impressed us with their customer service.

Brenda Ouellette

The whole process was so easy this time. I am a repeat customer and my schedule is very full as a business owner so being able to find my car online and fill out the application and be pre-approved before hand was so valuable for me. Steve my sales guy was amazing and made the process once I arrived for my appointment very seamless. The only draw back I have is that they are very understaffed in the Omaha business office and most of my time was spent waiting to complete the paperwork with them.

SPIRITofLOVE76

Bought my car here decent easy process

Tab Tworek

Though it was sad selling my truck, the staff at Carmax made it easy. There was no pressure from the sales staff to purchase a vehicle from them. They gave me a fair price for my vehicle and the 7 day guarantee on the appraisal is great.

Bob Bailey

I enjoy buying my cars and trucks from Carmax. I have purchased five vehicles from them. The salesmen are helpful and fun to buy from. The finance department is also easy to deal with. I've only had to take a truck to service but that experience was easy and fast. I tell everyone to buy from and had friends buy. Best car lot to buy from

Terry Schwarting

The process was a lot easier than going to a normal dealership. We were able to buy a vehicle that was actually in Tennessee that was shipped within 3 days. Less than an hour on the phone and than 2 hours at the dealership to complete the process. Great process!

Tom Applebee

Well, CarMax just ruined buying cars for us. They made it easy, painless, professional, and fast. We came away with a sweet new Jeep exactly like what we were looking for. We even got a price nearly $3k less than the exact vehicle we found at another "real Jeep dealer". They even took the fun out of our trade value and gave us a straight up real (good) value right off the bat...who does that? So, if you're looking for an aggravating day, a sleezy-nagging-lying salesman, a cheeting-rude-misleading sales manager, or even an argumentative fight over your trade....CarMax just isn't for you. If you want to overpay and have buyer's remorse 50 feet from the dealership exit...CarMax, again, is just not for you. Don't go to CarMax looking for a good, old-fashioned car buying experience. They just make it too easy. No fun at all for those of us who like to feel like we've been through a cage match to buy a car...those of us who like the stress and to fight to "earn" that new car with some blood and treasure. So boring. Probably never get to fight for a new car again...my wife loves the place.

Ronnold Rosenburg

Depends a lot on your representative. I had a gentleman the first time. He offered 1000 for my old Pontiac. Had a lady the second. Offered 250 for my van. The Pontiac I was expecting to get close to nothing for it but the van had a new transmission and engine. Although there was no harm in seeing what they would purchase the vechicle for because I wasn't going to sell I made it clear. They could have said a thousand. I wouldn't of took it as an insult. I won't shop here after that. You should stay positive twards your customers. Or find a different job. I asked about A car not your day.

THE DÜRT FAMILY

I sold my car here today and had such a great experience. The staff was friendly and helpful, and the whole process took just over an hour.

Kat Parent

CarMax could not have made the car buying process easier. After being without a car for a couple a weeks and searching different dealerships, we ended up at CarMax. First, we accessed the user-friendly website and picked out the exact car that we wanted to test drive. Our salesperson was knowledgeable and efficient. We decided to buy the car we picked out online and we were in and out of the dealership- with the Jeep Compass Limited- within 2 1/2 hours. Amazing!

Sarah V

Hands down greatest car buying experience I’ve had. Linda G. was a complete dream to work with. She answered my endless questions and made herself available to help me at all times. She did not make me feel pressured into buying anything, yet she was very knowledgeable and helpful throughout the entire process. Highly recommend Linda to anyone considering CarMax.

Doug Golden

Friendly, fair, and fast. Sold my 12 year old car with 128k miles for a nice sum. Well organized teams expedite the purchasing process of appraisal, offer, and contractual process. Keep up the great work. I'll be back!

mike payne

Brian was amazing! I wanted this experience buying a car and Brian surpassed everything! He was so great with the entire process. Thank you for my new vehicle.

Kate Figgins

I really liked the car buying experience at car max. I worked with a man named Skip would was very helpful. He was very kind and there was absolutely no stress added to buying the vehicle. He helped me thorough all the cars I wanted to look at and really took his time with me! Thanks for all the help!

M. Kay Byrd

I totally love the truck I bought in Omaha. I had evacuated from my home town of New Bern NC after hurricane Florence flooded everything. Lost our house and 3 cars. I flew out to stay with my sister and she and I found this awesome truck at her home town CarMax. My salesman, Andrew, was so wonderful to work with. The overall process was super easy and I will definitely shop here for my next vehicle.

Suzanne S

Easiest, fastest, and most computerized car buying experience ever. Salesman was great too. The only thing was, I wished they would have let me take the vehicle home overnight so I could drive it some more and think about it, but they would have let me put a hold on it for 3 days with no money down. I went ahead and just bought it. Gave me a fair trade for my car too!

Jackie DeWeerdt

CarMax personnel are friendly and move customers through in a timely manner. We sold them an older car for the second time in eight years for a reasonable price. I'm grateful for their handling so I don't have to do it myself.

Sail Bo_at

I had a wonderful experience here from the moment I set up an appointment. My phone was busted but they got to me right away and made sure to communicate with me through what was accessible. I worked with Al D. He was EXTREMELY patient and helped walk me through my very first car purchase with as few bumps as possible. I walked away with no questions and knew exactly what I was getting in to. (Thank you Al)

Maria Hernandez

Everyone that helped me was great, didn't feel pressured at all like some other places like to do, and in the end we left with a great vehicle. Will definitely keep coming back and recommend people. My little family and I are more then happy with our vehicle!

Waylon Owens

Great customer service attitudes. Incredibly simple and easy process selling a car. Beat all other competitors offers. My only suggestion would be to offer a courtesy ride to folks to help them get to your business or home as after selling their vehicle.

Toni Squires

Car was shipped in from out of state and was as described - nice Impala. Not sure if the inside of the windows had ever been cleaned so working on that. When I went to title the car, found out the title I was given (from CarMax, previous owners, etc) was not filled out correctly. This was after I had spent 2-1/2 hrs driving to the county office, waiting in traffic and in line at the office. I took the title back to CarMax - this was on a Friday am December 14. Of course the person who filled out the title info when we bought the car the week before was off that day - as was the office manager. I dealt with a nice young lady who was not a regular there but had been brought in as a temp worker and was leaving the next day. She could not do anything at that time but said she would turn all the paperwork over to the mgr and he would be contacting me Monday. So no title or plates yet - a frustrating Friday. I would think as many titles as are dealt with on an everyday basis @ CarMax, the people who do the paperwork would know what is required re a title transfer - my thought.

Cameron McCormick

I bought my 2016 Chevy Cruze from CarMax and it was a great experience. The price was very competitive, I looked at other dealerships and the price was comparable to what I could do if I had to haggle with them. I did have an issue with the features that were listed, however they took care of the problem without any hesitation and I am happy with the outcome. Overall it was a great experience, I didn’t feel pressured by the sales rep and I was able to pick the car that I wanted, not the car the sales rep thought I wanted.

Michelle

This is our 2nd vehicle we have purchased through Carmax in the last 12 months. Service is great! It's such an easy process to find the vehicle you want, have it shipped and complete the purchase paperwork. I would highly, highly recommend purchasing a vehicle from CarMax! Thanks Al!

Eric Gann

My wife and I were in dyer need of a reliable car. The employees were super helpful and we found one in our price range. We bought a 2014 Chevy Cruze and loving the experience so far with the car. Victoria handed off the final sale to Jason. Jason was super helpful and made sure we were all taken care of. Also, I sold my Chevy Aveo there and that transaction was hassle free as well. Overall great experience.

shane strohl

Purchased car site unseen and was not disappointed. CarMax ensured it worked well and looked great. It was as advertised. It would have been 5 star except there was several problems with titling the car in NE (it was a TX transfer). That led to a two week delay in which I really needed to have a car. CarMax did refund my transfer fee as an apology for the titling delay.

Bruce Peterson

CarMax is a great place if you are looking for a newer used vehicle. They have lots of selection and once you make your choice of make and model you can search the website for the exact details and features you want transporting the car to your location if needed. The no haggle pricing is nice but in my opinion they still get about $500 to $1000 above suggested retail. What I don't like is having to set an appointment to accomplish anything, I showed up three times wanting to test drive vehicles and found the wait way too long due to the lack of sales staff. Finally broke down and made an appointment.

Raymond Zach

I've sold and bought vehicles from Carmax several years ago and it was a very pleasant experience. I've dealt with other dealerships, the moment you're on their lot it's not what can they do for you but what they can put you in to make the most money. Carmax listens to what you want and shows you exactly what you asked for, on the lot or from another location. Transfer fees are nominal if you're getting exactly what you want. I've never felt pressured, start to finish it has always been a pleasant experience. I've suggested Carmax to family and friends and each have gotten vehicles and were impressed with the hassle free experience. Weather they like it or not, they have my as a lifetime client.

Alex Banta-Roberts

John was amazing and easy to work with. The entire process was seamless and extremely happy with our purchase. I highly recommend CarMax Omaha to anyone looking for a high quality used car.

Don Dempsey

Quick & Easy. Fair price for my car. ~45 min each for appraisal & prep & sign the sales paperwork once I accepted the price CarMax offered for my car.

Lynsey Levangie

I was car shopping and had heard of carmax. Never buying from them before, i decided to give them a try. Jasen, our salesman was awesome! He worked with us for everything we needed in a vehicle. The car we wanted was at their location in missouri, they shipped it up here for us in omaha. It was an easy, smooth car buying experience and I have been very happy with the car. I absolutely recommend them.

Jason Johnson

Omaha NE. GREAT Friendly and Professional service. They were quick with the selling process for us. Honored the online quote we received. May do business with them again.

Adam Braithwaite

I got my initial quote online and after the live inspection of my vehicle, the quote stayed the same. It was an easy way to sell my car.

Natasha Parrott

They got us in last minute and worked fast to get us on our way when we came back in the nest day out of the blue to get the car we looked at the night before. They were friendly and not pushy. They took the time to answer all my questions. They were very personable. I would recommend them to anyone!

Aracariana

This was the most incredible experience I had ever had. When my Mom and I went on vacation to Kansas City the head gaskets on the Impala we had went out and while we managed to get to our hotel and enjoy our vacation it was stressful because we needed 2 vehicles due to our individual job situations. In order to get back home we had to rent a Uhaul because we were unable to rent a car due to the fact that neither one of us had a credit card. I had to borrow my mom's car for a couple days but we knew it would only work very short term, so in determination (and desperation if I am honest) I started looking at and calling every dealership around my area. The problem I continued to run into was I had bad credit for 1 and for 2 I had no money to put down because I used it all to get the Uhaul. After looking up the number for yet another dealership on google I saw an ad for this CarMax along with the number and address. I wrote down both and after yet another let down I called CarMax. By this point I was in tears, my hopes were down and I literally had no clue what I was going to do if I couldn't get a car- CarMax was very much my last hope. When Rick answered the phone, I explained what was going on and he reassured me that he would be able to help. He explained the whole process and he was able to get my credit application done and sent via the phone. Within 20 minutes he had me approved for a nice vehicle for zero down and payments within my budget. Rick truly was a hero to me and if anyone ever finds themselves in a similar desperate situation I say this- give CarMax a call they could very well be your hero as well.

Rach Ray

Todd was wonderful. They made it quick, easy and simple. Sold my car and had a check in 1hr. CarMax is so much easier than trying to sell to a dealership or privately.

Treszie Crawford

I was approved for a loan which was amazing but once I got there it was a older gentleman that helped me 70 or 80 years old my experience was horrible with him he talked at me like a old slave master was very degrading I cried all the way home and was very discourage by the choice of word he said as I asked questions to him very sad, and I tried to talk to a young lady about my concerns in hopes for her to match me with someone else but she seem not to care, but the car dealership is a great place approved me for a loan over the internet with in 10 min they gave me a appraisal right a way the staff such no compassion no social skills just want to close there deals and get paid with out putting in the work, retrain your staff is my suggestion to have better social skills and to have better customer service skills, I wonder if my husband would have came with me would he had gave me that some energy if you have a man that will come with you I suggest to bring one along with you to Car max until they know how to treat a lady

Rob Marcuzzo

I am now part of the carmax cult! What a great experience. The salesman, Steve A., was very patient and not pushy. Found exactly the car I was looking for and was quite helpful and kept me informed as I had it shipped in. I liked that I could search their inventory from my computer too. There is no bs and you know right away what rate you qualify for if you choose to finance through carmax and what your trade in value is if you wish to to trade in your old car. A very painless, quick process from beginning to end. Sarah C. who is in charge of the service department, made sure my car was detailed and looking showroom new as well as taking care of some minor issues. She is very attentive to the customers needs and went above and beyond what would be expected even at a new car dealership. I'm very happy with the whole carmax process. Its a very efficient, well run organization and I will definitely buy a car from them again and would not hesitate to recommend them to friends and family.

Matthew Gall

Bought a car with Todd. Todd was a great guy helped me really figure out exactly what I wanted. Didn't get mad at me when I had two different cars transferred to the location. Will definitely buy here again in the future when needed.

Angela Brown

They were great. I actually financed I car and changed my mind a few days later. It was so easy to go and change paperwork. Would definitely recommend if you're looking for a reliable used car.

Yaneri Duenas

Dan was very thoughtful and valued my time. Great customer service.

Kyle A Kotecki

Both individuals that we worked with were awesome!

Robin Abbott

My experience was quick and easy. I found the car I wanted in Virginia and had it shipped to Omaha. It was quick, easy and hassle free. The sales staff in Omaha were professional and knowledgeable on everything I needed to know. I highly recommend CarMax!

Nancy Dodge

Since we bought my daughter's car at Carmax a couple of years ago, I won't go anywhere else. I love shopping online and then dealing with Carmax to finalize the purchase is so easy with no-hassle pricing and their 7-Day return policy. I don't think that i'll set foot in a "traditional" car dealership again.

Kim Huggins

It was fine. thank you for your help.

Bob Oliver

We purchased 4 Ford E350 vans from Lisa H. and were totally happy with the experience. She did everything she said she would and in a timely fashion. It's a large store with a lot of inventory and ability to get more. Prices are fair. No negotiations so don't expect it. Would purchase from Lisa again..

Ann Hughes

Fast, friendly service. I did everything online including setting up an appointment. Got to Carmax and was taken care of immediately. They gave me a great offered for my vehicle!

Zach Wheeler

Our sales associate (Jeff) was friendly, kind, and knowledgeable. At no time did my husband and I feel that we were being pressured into anything (a car, financing, etc). In the end, we decided to go in a different direction but our experience with Jeff at CarMax was definitely one of the best we had during our 3+ months researching and shopping for a car--which is a big deal because we had some BAD ones. Thanks, Jeff!

Jonathan Krause

Ryan was awesome, no pressure, and worked for every one of my requests.

Mary Brown

The experience was good. I was with my kid and they didn’t have us there too long. I appreciate the 7 day grace period but wish it was a little longer. The car was not washed when they handed me the keys.

Andi Ackley

Never have I ever been to a car dealership that left me feeling as happy with no stress as last nignt. You walk in and are immediately greeted with No Pressure. We told them we wanted to look around first. They took our name and directed us to the area we wanted. They gave us about 30 minutes or so and then our saleman Jeff, who was Awesome, came outside in the cold and helped us. The poor guy put up with us looking at a bunch of different cars with a smile on his face. He was so very helpful and upbeat and was able to answer every question we had. I can't wait to go back today to pick up my new car!! Thanks Jeff!!

James Allen

Had a great experience. Russ Jensen is an awesome sales rep. Financed a car earlier this year! This is the way car buying should be. Pick what you want, whatever bank finances you, accept or decline it. Accept the terms and pay it. You walk away with what you want, not what someone picks for you. No shotgunning banks to get the best deal that would ruin your credit. Fast approval. No waiting at delearships all day for nothing. They help us improve our credit for years to come!

Margaret Huston

I wasn't there for myself but my son and daughter in law were taken care of very nicely.

Savage Grammy

CarMax was a great experience. Very professional team, fast and friendly. Ubered it back home with a reasonable check. Happy with the free space in my garage too. Yes, I would recommend their excellent service.

Dale Barnes

This really is the way car shopping should be! We first purchased a used Durango from a very large Omaha multi-store dealer, we'll call Dealer X. (Dealer X combined with Dealer P.) At Dealer X, we had to wait over 2 hours for the finance dude even though we were paying cash. At CarMax, it was less than 20 minutes to get the paperwork ready to sign. Dealer X wouldn't even fill the gas tank even though we spent $30K for a used Durango. At CarMax it was full and freshly washed and vacuumed. Finance dude at dealer X wanted us to give him name, address, phone number, and email of two nearest relatives not living with us - in case our check didn't clear. "Dude, you have the title!" We refused to give out our kids info and torqued off dealer X finance dude. Rude dude didn't even shake our hands. Fortunately, the deal fell through when dealer X couldn't install the promised, upgraded navigation radio. (Fortunately it was in the contract as 'We Owe, You Owe' -- best thing which could have happened). We ended up spending $2K more for a model year newer, less miles and had the nav/radio system and a sunroof. Yes, it took another week+ of car shopping (car had to be transferred from Illinois) but the best possible outcome. At Dealer X the title paper work would be returned in 2~3 weeks even though they cashed the check the next day. We received the title paperwork from CarMax in 7 days -- mostly because there is a 5-day return period. CarMax even paid for the missing Owners Manual - wow! We can't say enough good things about the CarMax business model. Warren, you did good. It really is the way Car Buying should be!

Steve Saunders

Rob Luebbert was incredible. He did a great job helping me get a car transferred from Des Moines. My experience was awesome and hassle-free. I was so impressed that I recommended Rob and CarMax to a co-worker and he bought a car just a few days after me. CarMax will be my go-to place to buy a car from now on. Thanks to Rob and CarMax for the pressure free experience. It's something I've never experienced before when buying a car. It makes a huge difference.

DJ Jennings

The experience of buying a car at CarMax vs a regular dealership is night and day. There's no pressure, it's super simple and the associates are very helpful. The only downside is the lack of haggling on the price, but the no-pressure/no-hassle of buying a car you might not be interested in is totally worth it.

Shanna Spellman

I love carmax! I have bought two cars from them now. They have a great selection of vehicles with good prices. The staff is always super friendly and helpful. Also if they don't have the vehicle your looking for they can also ship cars in from other locations for a small fee!

steve vukas jr

After reading some of the reviews on this page I'm wondering if I went to the same place. Well I did and had a great experience , there were no hassles , probably the easiest and most comfortable car buying experience I've ever had . I also had an issue with some gunk that was on the passenger side and back windows. Carmax took care of it. They even had to replace the back window. thanx carmax

Kyle Bro

I recently bought a 2017 chevy equinox. Working with everyone at CarMax was very pleasant. They were kind and helpful, honestly I've had more hustle over email about "rate your experience! " I would buy another vehicle from car max.

Pamela Muhammad

Like that the sales people gave us time to look at the inventory available. The process was quick and easy. Will probably patronize CARMAX again when looking to purchase another vehicle. LOVE MY NEW JEEP GRAND CHEROKEE.

Earnest Langford

Selling my car was quick and painless.

Benjamin Graham

Extremely helpful and informative salesperson, Michael Kelley. We've bought 2 vehicles from him and the experience was terrific both times. The rest of the staff was just as terrific as Michael. I will continue to use Carmax of Omaha for any auto purchases in the future.

Sky net

U have to know that the cars are overpriced usually and if u want a car transferred odds are very good your going to have to pay for it. Also u will more then likely get low balled on your trade in. That said All of that is upfront which I like. They don't hide it or are shady about fees. I've bought two cars from this dealership. The first one was electric leaf and didn't work out due to Winter cold dumping the range so after a year of ownership I gave it back I told them why and they actually game me great price on the trade in. Bought a Honda Civic after that from them. There warranties were reasonable, all transactions were smooth: the people were great, honest and, patient with me. They saw me as an individual and a return customer and handled the transaction with mutual respect. So yes I would definitely buy from them again.

Christopher Wright

My first car buying experience at an auto dealer, and it was an unforgettable experience... Carrie helped me over the phone for 3 hours, and zach helped me at the site from start to finish. You guys have helped me reach a milestone in my life! #Makingadifference

Vickie Nattrass

My salesman was alright but I am questioning your 125 point check system, as I will be calling to get the radiator and cooling system checked. The engine coolant light keeps coming on and I have had to add coolant twice in 2 weeks. This is not normal.

Connor

So around Christmas I decided it was finally in my budget to be able to fully afford my dream car, a Subaru WRX. Loved them, and always have wanted one. I had always assumed CarMax to be fairly expensive but got to looking online. Turns out there was the cheapest ‘17 WRX with the specs I was looking for, located in Texas. The transfer fee was minimal so I pulled the trigger. This was no obligation and would have been a lot cheaper than me driving and getting a hotel to other locations I found. I went in one afternoon to get my trade in appraised, and a gentleman who was helping me named Robert Schinonitz let me know the WRX came in earlier that morning. They quickly got it ready and let me test drive it. I personally work in the auto industry and know how tough it can be, and I’ve always been picky with who I deal with. Guy was no pressure, super nice and didn’t give me any BS. Laid out the facts and let me decide. Traded the old car in that day, had decided I wanted the CarMax warranty (watch the Doug MeMuro Range Rover video), and drove out in the WRX. In the future if I buy another manual car I can’t obtain through my company I hope to only deal with Rob and CarMax. The guy was awesome, and I can’t stress this enough. I’m happy I was able to walk out in three hours with new keys in hand and everything taken care of. Thanks Rob, and thanks Omaha CarMax.

Kristina Godfrey

CarMax is unlike any other car shopping or buying experience. We’ve bought 2 vehicles through them now and I wouldn’t dream of shopping anywhere else. It’s easy, fast, friendly, and financially savvy. I recommend them to everyone I know!

David Malek

Just the place to look for a car. The prices are clearly stated,. The cars have warranties. AND the sales staff don't pressure you into a purchase. I would recommend Carmax to anyone looking for a "new to you" vehicle.

Paul Mckearney

Matt the sales manager made a bad experience with a title from another state into a great one! Really appreciate the effort he made as far as customer satisfaction.

Jim W

Everything was fine. The only thing I really don't like is the fact that you must go through to get to get to the car lot. It doesn't allow you to browse umassisted. There's always a person tagging along with you, and I find that somewhat annoying. I would like to just take my time and cruise to lot and zero in on a car or two I want and then have someone tell me about them oh, but that's not the way it works the CarMax

Amber Bourgeois

I bought a Grand Cherokee (my dream car sine high school) from CarMax and it is an amazing "like new" car! I recently bought my sister an Altima from a "regular dealership". It sure made me appreciate the hassle free, pressure free and QUICK! buying experience we had at CarMax!! You won't have to worry about the "old sneaky" sales process or haggling. I used to be a sales person myself and I'm impressed. As far as the one negative review I saw on here about "trade value"... anyone who knows anything about business knows they aren't going to give you list price for your trade and it may not even be in good condition. Sell it private party for max profit/value.

Leann

This was where I came to purchase my very first vehicle. Drove an hour and a half. I heard many horror stories about purchasing vehicles and I was quite anxious about the whole process. We were in and out with keys in hand in about 2 hours. Very smooth process and I'm very happy I chose this place to deal with.

Daniel Svasek

Very good experience! Did a walk in for an appraisal on a vehicle and I was out of there in less than an hour with appraisal offer in hand. Michael was very helpful and kept me notified of what they were doing and where they were at in the process.

Jeremy Malleck

I found the car I wanted quickly and the staff was extremely friendly. I recommend CarMax to anyone looking to buy a vehicle.

Suzy Matousek

We were impressed with the staff and ease of service at this business. Salesmen were kind, not pushy, and easy to work with. Facilities, including bathroom, were clean and well maintained. They even had a kids room to help entertain the littles.

Richard Jensen

Arrived with no idea of what to do. I was greeted and led through the process. It was easy and the employee who helped me was courteous and knowledgeable.

Tyler Roberts

Had a good experience selling my 2003 ford ranger to them. They didn't have any vehicle i was interested in. I ended up buying a 2019 ford ranger and used the money carmax gave me for part of the down payment.

Tessie Christensen

We have bought 4 cars within the last 2 weeks and we all love our cars. The salesperson that helped each of us were awesome. It was painless and fast.

Madelyn Ravellette

Everyone very friendly. Process was cut and dry. No haggling involved. Plenty of cars to choose from.

Shawn Hubbard

Buy from CarMax and you will never like normal dealership buying ever again. 4 vehicles now at this dealership and I have never had a bad deal. Loved every car and sales experience. I have also purchased new vehicles from local dealerships, none are as easy to deal with or up front with prices and trade values. I had to use a Carmax estimate on a trade in to get the new dealership to offer another $3k from a trade. Always start with Carmax estimate to find out what your car is really worth in market value for the area.

James Dooty

I recently bought a 2018 Camaro from CarMax. Linda their sales rep , was extremely knowledgeable of finance options. She was very friendly it made the process smooth and easy. If you are in the market for a new vehicle be sure to checkout CarMax.

Stephanie Gillen

I had THE BEST EXPERIENCE buying a car yesterday with AMBER!!! She made is so painless and actually fun! I have been to other dealers in town and had horrible experiences. I am telling everyone I know to go here. DO NOT GO ANYWHERE ELSE! Oh and ask for Amber!

Harlan Kane

Carmax is a very easy way to buy a car with associates that care. I bought my first car by myself and Ryan was a huge help. He even reminded me to call my bank ahead of purchase to clear a large down payment. I will definitely be using carmax in the future and reccomend it to anyone searching for a used car

John

Ordered for a car to be transferred since I was moving to the area. Unfortunately the transferring agency was less than cooperative it seems and it dealt a bit of a blow to my dealings with CarMax, however the sales reps and folks at this particular CarMax were friendly and helpful in answering my questions, keeping me up to date on the status of the vehicle and actually worked pretty hard to get me the car I wanted. Props to Donovan Kohls for putting up with my constant emails from half a world away and phone calls once I was in town.

Gina Anderson

We have purchased three vehicles from Carmax. They make it so fast and easy. Everyone we've worked with has been knowledgeable and efficient. They also have social distancing practices in place.

James Mc

Sold my BMW lease, and received a check in hand in under 1hr. Possibly the easiest transaction of my entire life. Kudos to your team!

Annalies Grossmund

Outstanding car buying experience! We'd already searched the local website, and found a couple vehicles we were interested in. Our salesman, Larry, was very straightforward and helpful. We applied for a loan for part of the cost of our vehicle, and were approved in less than 20 minutes. We'd found a 2011 Honda Insight that was listed on CarMax's website with about 29k miles for less than $15,000. When we test drove the vehicle, we discovered the mileage was listed incorrectly. The mileage listed was actually kilometers; actual mileage on the vehicle was about 17k, not 29k. Now here's where the CarMax difference comes in! CarMax STUCK BY THE ORIGINAL PRICE, since that's what they had advertised online! I was quietly advised that if we decided this wasn't the vehicle for us, they would correct the online price and mileage, and the new price would be about $3,000 more due to the lower (correct) odometer reading. Needless to say, we purchased the car. (Extended warranty was also a lower price, due to the corrected odometer reading. We opted for the extended warranty.) I don't know of many dealerships that would have stuck by the original price, once the odometer reading mistake was discovered. (There's usually a small-print disclaimer about online pricing and possible errors.) We obtained a quality hybrid car that does everything we want it to, for a very reasonable price. We have peace of mind for at least 150,000 miles. And most importantly, we know that CarMax acted with integrity when their honest mistake resulted in a possible loss of profit for the dealership. And I don't know of more than a handful of used car dealerships, at most, that would do the same thing. CarMax may not have made much profit on the sale of our vehicle, but based on our experience with them, I recommend CarMax wholeheartedly to my friends, family, and anyone reading this review!

Seth M. Jennings

Easiest car purchase EVER....and they ACTUALLY HOLD THE CAR you're interested in opposed to other dealerships that say "It'll be here don't worry about it".....

Lisa Cavanaugh

The entire process from beginning to end was so stress free. From the call center person that spent a lot of time helping me make a good decision, to the rep I worked with and test drove, and finally to the paperwork guy...ALL were very nice and thorough.

Kelly Mccann

This is our 5th time using Cat Max. Love to have so many options to test drive a variety of cars. Once I decideed what I want, the ability to have a car shipped in from anywhere is super convenient to make sure I get exactly what I want. And the price couldn't be beat anywhere else. Great experience every time.

Tyler Montana

Truly impressed by the service but they are very busy so get there early. Great appraisal... I didn't buy a care but it seems very straightforward.

D Dean

It was the right time to sell the car do to the dynamics of the of the present market. Carmax actually beat the offer from the dealer where we purchased the car. Someone is going to get an awesome car with low miles. Thank you Carmax.

Michael Emery

The people were wonderful, as usual (4th CarMax purchase). The Alabama folks were nice enough to title the car in Alabama prior to transfer, which delayed our transaction in Nebraska by 1 week. Although the store told me they fixed the wiper issue , when I pointed out no fluid was being sprayed, Nebraska's transfer protocol neglected to winterize to NE/SD levels...which means I've had solid ice in my windshield wiper fluid lines for the 1st 2 weeks of ownership. I keep a de-icer spray bottle in the driver door compartment. I spray and cycle the wipers as I enter the car, and pull over to repeat when I can't see through the window.

Chris Maki

My whole experience with CarMax, from transferring my Santa Fe, to the salesmen and to warranty work has been great! Seamless and they are eager to please the customer. Will definitely recommend them!

jared gravitt

One the best car buying experience every. I worked with Rob and he made things easy to understand. I got the car I wanted at a great place. I will telling everyone to go there.

rick Powers

They brought in a vehicle that I wanted to test drive and it did not meet with my wife's approval. Our salesman showed us others they had in stock and we found another one that met my requirements and was wife approved. Thanks for taking the time to help us.

Maurice Mashek

We had a great experience shopping at Carmax. The Jeep Compass that we purchased was priced right and gave us the options that we wanted. No hassle.

Jessie Gibson

Seen the truck on line from Naperville IL. Filled out pre qualify. Got call from sales man and next thing my truck was delivered to omaha. Went in signed paper work and out the door. Never have I bought a vehicle this way but certainly will do it again. My wife bought her SUV a couple years ago and loved the service. I tell a lot of people how great Carmax is to work with. Not saying they are for everyone but definitely should give them a look if you are in the market for a great used vehicle with great service.

Steve Rodenbaugh

Pleasantly surprised how I was treated from the moment I walked in. I came to sell my vehicle. The entire process was easy and Malcom, the associate who helped me was fantastic. I will definitely be doing business with CarMax & Malcom when I’m ready to purchase a vehicle.

Robin Fergus

My experience at this Carmax was very good. Ive received a couple email surveys now asking how my experience was but never one asking about the vehicle I purchased or if I was having any problems.

John Jensen

First time I’ve been to Carmax. I was impressed with the professionalism and courteous staff. Very smooth transaction. Will definitely come back!!

Michelle Stinson

Great service... our salesman Jake was Awesome! We are very happy customers and would gladly recommend them for your future car purchases.

Amanda Miller

My experience at Carmax was great - the staff was really helpful and made the process as simple as possible. As a first-time car buyer, I really appreciated their guidance along the way. I would definitely recommend buying a car through Carmax.

Kevin Burkhardt

Stand firm. My wife and I were looking for a car for US, but as the process continued, we realized that the salesperson was only discussing the numbers and financing with me. The salesperson also insisted that we purchase vehicle insurance before completing the deal, but Nebraska law allows for up to 30 days if a person already has insurance, so that became a "solvable issue" later.

Cheri Kaiser

We just recently purchased our second vehicle with Carmax, our first was in 2009. We had such a great experience the first time, we came back. Competitive prices, helpful associates and above average trade in values brought us back. I would definitely recommend Carmax to anyone.

Taylor Hilliard

Jeff D. Helped with my car being transferred from Oklahoma. The wait was a little longer than normal, but that was not on their end, it was on the OK stores end. I bought a 2006 Hyundai Azera Limited, good price. Leigh-Anne explained how to go into where I pay and everything during the business office part. Sarah in the servicing area helped get my car fixed. The heating elements went out on both front seats and the passanger seat motor needed fixed. It took about a week of them having my car, everything was under the warranty. Even if i had passed the 30 days, MAXCARE would have covered everything. They gave me a loaner car while they had my car. They called every day to make sure everything was ok and to update about the process of my car.

Ken G

Great experience with Bill and Jeff Smith. Helped me look at available cars and I found the car for me. Painless no hassle process. I am very happy right now as I wait for my new car.

Angel Bass

The sales guy we had was not who we talked to and was not the person we were scheduled to meet with. it did not appear to really want to dig into the terms of our situation to see if they would be able to help us get a car.

Jill Hill

I would definitely recommend CarMax! It's so nice not being hassled and haggled while trying to find a car. I had some issues with my bank but CarMax went above and beyond to help me get the car I wanted! Jeff Kunkle and Zach there at the Omaha location was there to help every step of the way and I'm very thankful to them! Thanks guys!!

Lesa Adams

Excellent experience purchasing my new car wit Zac Summers. He was very friendly, helpful and made the whole thing enjoyable. I am very please with the experience I have had here. Would highly recommend Zac to anyone looking for an easy and pleasant experience.

Tyrance Edwards

Sweet and smooth love my vehicle

Joan Karre

Wow!! Was skeptical of selling them my car. But all went perfectly fine. Would go back

Lindsay Sadlemyer

I was very happy with the customer service at Carmax. It was fast and easy. The price was fair, and I love my new vehicle!

B C

Kyle Haston got me into my new Chrysler 200 and he was such a great sales guy. He didnt push me into a car I didn't want. He asked me questions to gauge what I was looking for and to make sure I understood what I was committing to with my car purchase. He was polite and professional and I would recommend him to anyone looking for a new car.

Ryan Hanthorn

Probably the most painless process of buying a used car you can reasonably hope for. All information is up front, no haggling, no pressure. Being able to use the web site to really drill down to what I want and have it include cars that can be brought in from other locations is a huge plus in helping you get exactly what you're looking for. If you're someone like me and like doing your own research and comparisons this works great.

Nick Wertzberger

Just got a Kia Sorento after trying out cars here on and off again over a one year period. Never treated in a high pressure manner. I wasn't pushed into any extended maintenance plans. I wasn't pushed to a car I didn't like. I wasn't pushed. Period. It really was the car buying experience they advertised.

kraisant paripon

Fast service even though i didnt have an appointment, freindly staff and not pushy on extra products

Kevin Cassidy

Everything went smoothly and there was no pressure from the salesman. The car I bought was quickly shipped from another locale for us to test. So far so good.

Larry Peetz

Buying a car is definitely a more pleasing experience. I did not have my trade in available while purchasing a car for my daughter, so doing a stand alone sale was challenging to say the least

Alexandria Clem

This is my 2nd time purchasing from Carmax and I will never go anywhere else. They make the process so fast and easy. I absolutely love it. The salesman never once tried to get me to go outside of what my budget was, it was low pressure, I felt in control.

Tommy Banks

The value of the vheical selection at CarMax is well stocked. The salesmans that was the most helpful was Skip and his associates. Skip was more than helpful and patient. He is very friendly and kind. Skip is also great with explaing and going into details thouraly. I would recommend Skip anyday.

apscism

There was an issue with a vehicle that we had purchased from CarMax and tried trading it to Toyota. CarMax of Omaha went above and beyond assisting us with the issue. Thank you very much.

Tim Riley

My first experience using CarMax and it was a terrific experience. I would recommend them to anyone looking for a car. No pressure and their Sales staff are professional. I did purchase a vehicle and their staff is excellent every step of the way.

Kimberly Wetuski

After my terrible shopping experience at other dealerships. This was so easy, quick, and made me question why I didn't go sooner. Choan was amazing. Too the point, got me what I wanted, in and out in 2 hours. SO EASY

Samantha Hernandez

Bill and Lee were amazing, patient, personable, and super helpful. Hands down the best service I've gotten buying a new car. I'd recommend them to anyone when buying

Nigel

Great experience with folks over at CARMAX Omaha. Had me in and out in about an hour, with a check in hand. I was surprised by the offer as well. Ended up being 2 grand more than i was expecting!! Thanks CARMAX. You guys did a great job!

Kathleen Kauth

Brian at Carmax is WONDERFUL! We were told by Tuffy Automotive (180th and West Center Rd) that my 2014 Honda Odyssey needed back brakes - that mine were almost gone - and a full transmission flush and a few other things that would total over $700. I took it to Carmax to have the work done (because I got a bad feeling from Danny, the manager at Tuffy). Brian called and let me know that they took it apart, and the brakes still had over half their life left, the transmission fluid was fine and there were no repairs needed. They are right now closing it up and washing it - and I'll get to go pick it up. Saving me $700+ in false repairs! I will NEVER go anywhere but Carmax for repairs - and I have 3 cars, with 2 more teenage drivers on the way. We will be customers for life (have purchased 2 cars from Carmax and been VERY happy!) Thank you Brian!

Contact

Photos