Reviews of Heiser Toyota. (Car Dealer) in Milwaukee (Wisconsin).

Heiser Toyota

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Car dealer

Used car dealer

11301 W Metro Auto Mall, Milwaukee, WI 53224, United States

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Information of Heiser Toyota, Car dealer in Milwaukee (Wisconsin)

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Reviews of Heiser Toyota

Zong Vang

Great customer service! We just purchased our 1st Highlander from Heiser and travel all the way from Eau Claire. We didn’t arrive to the dealer until about 8:15pm (45min till close) and Darrin was so helpful! Thank you Heiser team for being patient and helping us get our car! You guys are awesome!!!

Jennifer Smith

I love this place! They got me a great deal on a used car, included maintenence for free and car washes for a year. James Hicks was the wonderful sales rep I worked with, he's very nice and closely listened to what I wanted and needed. Jakub Kania took care of the financing work, and this guy is the best! The interest rate he was able to get was unbelievable, I still think he's a magician. I'm so grateful that I found these helpful employees and a dealership that I can trust. (Photos are not at the dealership, just showing the car they sold me.)

Rod Goodman

Friendly, Fast, Full Service. Listened to my needs and wants. 2 years ago we bought our Highlander Hybrid here and knew then I would be back for my next vehicle.

Kelley Kainer

I just purchased a car today from this location. Jason in sales has been amazing with keeping me up to date on its arrival. He is extremely knowledgeable and introduced/explain the car and all its features with confidence and ease. Aisha in the finance department was equally as great. She was very kind and helpful during this process as well. I would recommend this location and working with both of them.

Scott Noseworthy

I purchased a new Camry from Heiser yesterday, and it was probably the best car buying experience I have had in 30 years. I was looking for a car with a very specific set of options (which of course wasn’t readily available in today’s car buying market). Jason Larner was great to work with. He took the time to listen to what I wanted and didn’t try to up-sell me over my planned budget. Jason worked to find exactly what I wanted and was able to provide it within a couple of weeks. Through the entire process, he was transparent about costs and expected arrival dates. There was no bait and switch, no attempts to sell me something I didn’t want, and no hidden charges for options I didn’t ask for or want. Heiser has earned my business, and I highly recommend them to anyone looking to purchase a vehicle.

Bunny Raasch-Hooten

I love Heiser Toyota! Their service department people are friendly, courteous, warm, skilled and very helpful! They take care of problems quickly and go out of their way as they did recently when my sliding door wasn't closing to get a part Toyota had provided and get it painted overnight. They tell you what you need but never oversell, instead telling you when you need to come back for other things. As a result, I do!

Mayukh Sarkar

I first got to do business with Heiser Toyota in 2019 when I was in desperate need of a car. I went in at 7 pm in the evening and couldn’t have been more thankful. I want to specially mention Roger Droukas, the sales manager who was exceptional from the get go. I have been to many dealerships before but this would be the best one I have been to. I walked out with my first car on lease within an hour and a few days back in 5/2022 I got my lease renewed with another car. Again, I just sat back and relaxed when Roger just took care of everything. I think I have developed a lasting and long term relationship with Heiser Toyota and can’t even think of going anywhere else. Thank you Heiser Toyota and Roger. You have made the car buying process exceptionally relaxing and reliable.

Mitchell Adams

We worked with Jason at Heiser Toyota for a new Sienna. He was fantastic, mainly being honest and transparent. There were no hidden games with Heiser. They did not pressure us for added features. They gave us a fair trade-in for our current vehicle. It was definitely worth the hour plus drive to work with Heiser Toyota!

Gerald Roesch

helped my daughter and son in. law. buy a 2009 Sienna with 180000 miles, one owner that had been bought new at Heiser. No pressure no stupid claims. Reasonable price. Just got it in on trade from that original owner. Fixed wear and tear items. Two years later, still running good with few needed repairs. Good deal. Iff I was looking for a Toyota, would go nowhere else.

Jeffrey Paape

Great experience! Lorri was fantastic!!! I’ll definitely keep buying cars and recommending her as the best sales person ever. No pressure ever and she’s fun to work with. I wish they would have come down a little bit in price though, but that’s Heiser not Lorri.

Jarod Blanchette

Jason was fantastic to work with. My vehicle was ordered and he maintained a good line of communication throughout the delivery to keep me informed of the delivery status. Taking delivery of the vehicle was straight forward and there were no surprises throughout the entire process.

Todd Danielczyk

Jorgo in Sales was an absolute pleasure to work with. He was both professional and personal and made the whole process enjoyable. I cannot speak highly enough about him and he has gained a customer for life. Great dealership overall and the staff is extremely knowledgeable and very easy to work with. I am letting all my friends and family know this is the placet o get a Toyota after my recent experience.

Shawn Laibly

Can not say enough about Kyle and the OUTSTANDING service he provided. My daughter had her window smashed by vandals. We live 1.5 h away and had to work with him by phone. He was able to get her in, be there in person to help her, get her shuttled and the window fixed….in 24 hours. If we lived in MKE I would buy from him. Thank you Kyle. You are a valuable member of the Heiser team. They are lucky to have you.

Frederick Hollister

Great Dealership. I did a deal for a car here and I am from Iowa. Drove 5 hours each way. Great service and the car was exactly as described. Drove it 300 miles home with zero issues. Not even a new rattle.

Chris Wagner

Not the fastest oil change in town, but the price is good for full synthetic and they do a decent inspection without trying to sell you stuff you don't need. Woodman's receipts on the back often have a coupon for an oil change and tire rotation if you are trying to save a buck or two. I definitely will be back.

Kel Lynn

This is my third time buying a car from them. I would recommend them to anyone. Jason was great, helpful, informative and not pushy at all. Everyone I worked with made the process so painless (shout out to Colt in financing). 10/10 would tell anyone to go there if you're looking for a car.

Katherine Merkel

Heiser Toyota's team of experts from sales to finance were a joy to work with. They kept us comfortable, their contract was easy to understand and correct, and James Hicks was lovely to work with in selecting our new minivan and keeping in touch when it became available. True professionals all around.

Debbie Depies

We felt well taken care of. If Cindy didn't know the answers to our questions she would find them. She spent a lot of time in the car making sure I knew what all of my options were and where everything was. She got my phone connected which was huge for me

Debra B

Our Salesman Mr.James Hicks, was WONDERFUL & very knowledgeable. He was helpful at explaining everything that I needed to know. Will definitely recommend him & Heiser Ford to someone who is looking for a new vehicle.

Matt Kosmatka

Best experience ever leasing a car! Jason was amazing to work with- informative, helpful, no pressure. Kept me in the loop the whole way, since our Rav4 was on order for a few months. A++++++++++

Lindsey Hoffman

I’d recommend Jason Larner to anyone looking to purchase a vehicle. I asked for transparency from the start and Jason was definitely that. Although I ended up being unable to purchase the 2022 RAV4 Hybrid that Jason was helping me with, he was great to work with throughout the whole process. It’s quite a wait for the RAV4 Hybrids (it’s my understanding that most new cars are right now) but he called me any time a RAV came in that was similar to the one I wanted. He called almost monthly while I waited just to check in, even if there wasn’t an update. The two ladies that I met from the finance department were also very nice and professional. They were patient and answered any questions I had. They didn’t run a million miles through the paperwork which was great too! I’m sad that I wasn’t able to purchase a vehicle at this time in my life, but I will definitely go to Heiser when the time comes.

Jessica Held

Was told I'd be called ASAP with an update and after 5 hours of no update, I called Heiser. After a 20 minute hold/transfer time, no one was available to speak to me, so a call back was requested by CS as Heiser. The call back consisted of "serice is done, pick your keys up at the cashier." No update was ever provided about my reason for drop off. The serice tech didn't reset my service option in my car, so unsure if service was actually completed. Have wrong email contact for me and can't figure out how to update. Frustrating because I transferred to this location from a different toyota dealer and am not pleased with this location's communication.

Pat Greco

Tom in service was excellent to work with. I especially appreciated how your team supported a man who came in intoxicated. They did not allow him to drive home. And they treated him with dignity in the process. I was very impressed with your team. Pat Greco

Wayne Waltman

Was in the dealership on Saturday January 14th had an appointment with Darrin to look at a new Toyota tundra that I had seen on the website but much to my surprise it was sold on Friday. I was disappointed but working with Darrin we were able to make a deal that they are going to look for the exact same tundra I wanted to purchase or they are going to order one. Darrin is amazing and so is his boss. I'm hoping to get get into my tundra in the next couple of weeks. I know with Darren on the job my dream of owning a new Toyota tundra will come true. I definitely will be sending anyone looking for a tundra go. See Darrin at Heiser Toyota. Looking forward to seeing Darrin again when my truck is delivered

DJ Bertram

Heiser did a great job with communication, did most of the work via email and it was fast and easy.. Shout out to Colt for making the finance side comfortable, very personable and knowledgeable!

Cheryl Lolich

I am in Portland OR & bought my car from Heiser. They were easy to deal with. We had great communication. We love our car.

John Krusick

Darrin was very friendly and helpful. The process of leasing a new Tacoma went very smooth. I will recommend Heiser Toyota to family and friends.

Heidi Taylor

Jakub was Fantastick getting me a car. Working on the financing, he showed me, my improved credit score, so I could see myself that my hard work paid off christian help the end of the deal go smoother. I hope the car lasts now.You need to give them both promotions. They are smart but caring salesmen.jakub and Mr. Christian work to get you the best car for your needs.

Justin Franzen

Lorri was extremely great and helpful throughout the process of purchasing my RAV4. She made the process smooth and stress free and was also very accommodating and personable.

steve vickman

Staff was friendly and helpful. Many of the details of this purchase were conducted online and via phone because we live in Doir Vounty. They made the process easy and with no surprises.

DONTE BLUE

Well since I’m an employee it feels like you get a red carpet rolled out the GM Jessica Phillips made this deal happen and the whole finance team stepped in on this deal…

Nicole Williams

Oil change tire rotation in 2 hours. Have coffee, hot cocoa and sodas. Really comfortable waiting area.

Melissa Newell

I had a great experience buying my 2022 Venza! I worked with Jason and he helped me with every step of the process. I had to wait a few months to get my car but he kept in touch and gave me updates as he got them. I should note that this dealership did NOT add on any markups like a lot of other dealerships are doing. The whole experience was easy, I'd definitely recommend Heiser Toyota to friends.

Mary Crane

Just ordered our 2022 Toyota Camry today. We didn't believe it when told their prices weren't marked up until we went to the dealer to sign the papers. And we received another $250 off for their Memorial Day sale. The Online Sales employees were friendly and helpful, including Zach and Trevor. The receptionist remembered us from calling and welcomed us when we entered the store. Jorgo was genuinely caring and has outstanding people skills. I was prepared to be ripped off by car sales people after our last car purchase, but had the best experience here. We can't wait to get our car!

Thomas Schoofs

Everyone at heiser was very nice. They will be upfront on pricing and not try to hit you with useless, ‘we only use (insert some BS name) service at our dealership because it’s the best. They use Toyota branded care for new vehicles. James Hicks was awesome and took time to talk to my family while in the dealership to include everyone in the purchasing experience. Will definitely come back to this Toyota dealership in the future for my purchasing and service. Had a minor issue post purchase that required service but everyone was very kind and took the time to get it fixed.

Dr. Cog

Ive purchased 2 cars here. They seem to gave good prices and large selection, quality cars, and good sales staff

Nathaniel Mowery

I bought a 2019 Toyota Camry recently and the service here was really good. I primarily worked with Jorgo and he was a lot of help. I wasn’t exactly sure what car I wanted but he helped me explore through the various options available. Everyone I talked with were extremely polite which made the overall experience quite pleasant!

Matthew Ward

The staff at Heiser were outstanding to say the least. I recently bought my first new car (and first car at a dealership) and i was surprised by how easy/painless the whole process was. I was in and out quickly, and the staff were extremely helpful in making sure i knew the ins and outs of my new car. Jorgo Ndina was my sales representative and he seemingly knew more about the vehicle i was purchasing than the engineers who designed it. I would definitely recommend Heiser to anyone looking for a new Toyota!

Nancy Schanz

I am a repeat customer at Heiser Toyota and their customer service is a major reason for this! Every car I’ve purchased from Heiser has performed above my expectations. When my current car, a 2021 Corolla Nightshade SE, sustained tire and wheel damage due to road conditions, Jason Kent, Service Manager at Heiser Toyota, worked diligently to have the necessary repairs made at no cost to me. Jason responded to every text or phone call promptly and professionally. Heiser Toyota has a forever customer in me!

Sean Brennan

The salesperson was easy to work with and made the experience good. However, the detailing of the car was below subpar. The front rain tray under the hood was stuffed with dried leaves. And the carpet was not cleaned very well. There was a build up of dirt along the edge of the carpet and the door sill trim. It appeared that soda was spilled down the plastic side of both the driver’s and passenger’s seats. The amount of old candy, crumbs and dirt under the rear seat was also unacceptable. All things that should have been caught if the interior/exterior detail was done properly.

dan ziegler

It was a great experience working with Lorri and the whole team at Heiser Toyota. They answered all my questions, were easy to work with, and feel like they truly valued my business. I am very happy I made the drive and gave their dealership a chance and will definitely consider buying another car from Heiser Toyota in the future. We also are really enjoying our new (used) vehicle!

Ryan Cartwright

The speed, accuracy, and organization of cross-department operations at this dealership can be felt immediately and throughout the purchasing and finance process. This is a team of the right people with the right skill sets in the right positions who are given the tools and liberties that they need to go the extra mile for any and every customer. I had the pleasure of working with Roger Droukas (Sales), Shane Albrecht (Service), and Colt Grandstaff (Finance) in process of financing a vehicle. For perspective: This process took ~5 hours. There was never a moment of confusion or unawareness of where we were in the process and what we could expect next. Updates were given proactively with excellent customer service. Roger and Shane both coordinated additional services such as having a minor tear in the leather seat stitched and having their vendor meet me at my convenience off-site to procure a new FOB. It left me feeling like there was nowhere else I would rather purchase or service. No matter where you are in the tri-state area - Do yourself a favor with a big decision like purchasing a car and use a team like this.

Steve Susa

Just picked up our new RAV4. Took 6 months but that was manufacturing not the dealers fault. Darin was so helpful through the whole process. Darin is a star as a salesman. No pressure and very well informed.

Kelli Jo Schmitt

I cannot thank Heiser Toyota enough for their help. I was trying to buyout my lease and was turned away but numerous different dealers, and the dealer I leased through was trying to charge me an extra $3500 in fees to buy it out. Heiser from the moment I called to the moment I signed was nothing but pleasurable. The service was absolutely outstanding. I dealt with Aisha in Finance and she was absolutely fantastic. Extremely personable, professional, and friendly. The next time I need a car you can be sure this is where I'll be going. 100% recommended.

Ann Lynch

Thank You Heiser Toyota for an easy and pleasurable car buying experience in these unique market conditions! Jason, New Car Manager and Colt, in finance are AWESOME!!

Baz T

Wow! Christine is a fantastic and personable salesperson that I would recommend to my closest friends and family. Ask for her and you won’t be disappointed! 7 stars.

Juan

Went in and left with a brand new car. Terrell and Colt were amazing, efficient and very professional at their jobs. Thank you for my 23’ TCSE.

Al Geiger

great salesman pressure to buy extra warranty packages was way over top absolutely not necessary overall heiser did everything I asked.an I'd give them 5 stars hard sell afterwards a.zero

Jerry Mielke

Great experience at Heiser! NO additional dealer markup, which turned us off at other dealers. Great salesman, Jordan Christian.

Bobbie Henning

The gentleman name Jason that is in charge of the shop is very professional honest and open-minded.my family has been patronizing the Heiser dealership since at least 1976 with Heiser Ford which was located on north propect ave and East North ave. I brought my mother a new car in 2007 at Heiser Toyota Metro Mark. We had a opportunity to meet one of the owner Mary Lou. I will like to thanks the Heiser corporation for it services

Heather Holbrook

I bought our 4Runner for my son on 12/10. I’ve unfortunately had to return 4 times for various repairs that were potentially missed during the initial inspection. The used sale manager Chad and the service team have done an excellent job at getting the repairs done swiftly with little effort on my end. I have appreciated the care and promptness of this team. Jason and Chad went above and beyond in the purchase of my used 4Runner. I spotted it as soon as it was traded and let Chad know I had been looking and to please keep me updated on inspections etc. Chad kept me informed along the way, got it cleaned up, had the wheels re finished and stuck to his word on the price. Jason took over and made the sale. I am completely happy. The second day we had it, there was a lot of rain and a significant leak as well as a low tire pressure light and a burnt out bulb in the dash. They took care of everything. Shane in the service team was very prompt and friendly. I will definitely be back!

Maksymilian Kania

I will like to thank the whole Heiser Toyota team for making my car buying experience a breeze 😁 Special shout-out to Jacob, Chad and Jason for making everything happen. Thank you guys! …

Wdroster

Bought a new Highlander, everything went great until the appointment to pick it up. Took off work early, drove the hour and 15 minutes. Had my paperwork all ready so only took 15 minutes to complete the sale. Now was the time for the salesperson to go through the car with me, show how things work. They made me the appointment. Well, they had a fresh fish on the line and wanted nothing to do with showing me the $40,000+ car I just bought. Call me next week, and you can come back and I'll show you then or download the Toyota app and figure it out. Not acceptable and very unprofessional. Update, Jessica and Darrin took care of the problem. Thank you for reaching out.

Warida A

As soon as I arrived, the staff assisted me. The reception area is very nice with complimentary drinks, and the wait went fast.

Erin

James, Jakub and Chad made my experience so seamless and easy. Each of them walked me through everything I needed to know step by step without hesitation. They went above and beyond, which seemed to be the norm for them. After being to several dealerships I can say that without a doubt we will be back to upgrade my husbands car.

Cathy Silvast

Our experience with Heiser Toyota team, Chad, Colt and Darrin was awesome. They all were a delight to work with. All were very knowledgeable and took time and patience to go over all of our questions. We will definitely refer our family and friends ❤ A business is only as successful as their employees. These three represented your company extremely well.

ML M

We started looking for a new car in summer of 2021. After approaching more than three other dealerships, a salesperson from Heiser actually returned our inquiry and was very positive he could get us a new Toyota Highlander. Yes, we waited over six months, but we are very pleased with the car and attention we received from our sales person James Hicks. We told James what we wanted and the car is exactly as promised.

DONALD COLVIN

I was not very impressed with the install of front splashguards on my 16y.o. vehicle. Seemed to me that they were affixed with a minimal number of fasteners, especially on the passenger side. But, it will do...

prashant dalal

Pleasant experience. Very fast, efficient and friendly staff. Sales rep Jordan And finance mgr Ayesha were very helpful in making this a smooth experience. Hassle free. I am enjoying the 22 Venza.

Kim Biersack

Had a great experience buying my 2019 RAV 4 XLE. Darrin was great with the negotiations and got the price to where I wanted it. Got what I needed for my trade in too.

James Becker

I recently purchased a special ordered 2021 Tacoma SR5 double cab 4x4. I went in the dealership back in March with the determination of what I wanted. Worked with James Hicks 111 he sat down with myself and I told him all the specifications I wanted. Along with his support we got it done. It took approximately 4 months to have it delivered to the dealership from the Toyota factory. Honestly that was no fault from the dealership. When I received the call that it has arrived at the dealership I was glad the day finally came. When I arrived at the dealership James meet me and he went over the features of the vehicle. Along with James and the rest of the sales staff this by far was an amazing experience. They meet all my expectations. A job well done by all. Thanks

Tom

Place was awesome. People were very friendly and eager to please. Made the buying process very livable. I will definitely use this place again and encourage others to try it out.

Vicki D

Heiser is the best in sales and service. Highly recommend.

Diane Jansen

I brought a friend with me to help with the car buying decision. We were met by Jorgo Ndina he treated us with pleasant manners and great respect. At no time did we feel that all our questions were annoying to him. Everyone that works there is polite. I had a great experience and I’ve been recommending Heiser Toyota to all my friends.

Jeff G

Worked with Jason Larner on a 2018 Tacoma, Up front and completely honest about everything, ended up buying the truck, my brother liked him as well and bought a truck the same day from him. Would Recommend! Bought another car from Jason, easy to work with, honest, would buy a third! Aisha from finance was extremely friendly as well, making the finance process simple, understandable, professional and friendly !

Duane Jarchow

This has been smoothest easiest truck purchase I have ever experienced. They gave me a great trade in value on my old truck. They held up to there promises of transferring old parts to my new truck. I just can't say enough of how well I was treated. THANK YOU all at Heiser Toyota. Duane Jarchow

Ron Frank

Roger made buying my Tacoma an easy and pleasant experience. The staff from financing to service was easy to work with

Phil Potratz

Went in for tire rotation and they did oil change before the scheduled one in another 5000 miles. Also hot glass case unstick from the cloth bag protecting my sunglasses. I said air conditioning seemed off and service attendant came and checked how it was functioning with me. Very satisfied with this service experience.

Alyssa Mier

i recently just purchased a car this past monday and aisha made sure that i understood the financing as well as christine !

Natalia Love

I recently bought a RAV4 and my first Toyota and I couldn’t be happier with the entire experience. My salesman Jorgo Ndima was incredible! He was very knowledgeable, helpful, and kind. I will most definitely be shopping Heiser in the future!

victoria kubasiak

We had a wonderful experience at at Heiser Toyota! The staff is incredibly friendly, knowledgeable & helpful. We got exactly what we wanted and didn’t have to wait very long. Highly recommend if you’re looking for a great car buying experience!

Natarajan B

Very friendly and great buying experience. Thanks to Heiser and keep up the excellent service.

Jonathan Schatz

Car buying is a stressful process. We had a few unsuccessful trips to dealerships before arriving at Heiser. I'm extremely happy we made the decision to stop in at Heiser, we had a great experience working with Jason L. there. He was helpful, proactive, and didn't waste any of our time. We ended up driving away in our new Toyota and couldn't be happier about how the process went. I highly recommend anybody who is looking for a new car to reach out to Jason at Heiser.

Megan Wells

Wonderful, friendly service! They were flexible and helped me out when I needed to get the used car the same day as test driving it. We came in a half hour before close and they were happy to clean and detail the car while we signed paperwork! I'm confident that this car will be a solid vehicle for a long time.

Mike Morelli

Really great help, it was my first time buying a new vehicle and they helped me every step of the way.

Brock Kirschner

I went in for a test drive and left with a new truck. These guys are amazing! They made my truck dream come true.

Dave L

Technician found that my 2020 Rav.4 was leaking oil me from the seals. Car has just.reached.30,000 miles. He said.that they were installed incorrectly by the factory. Hard to believe, but was covered by the warranty. Heiser Gave me a 2021 basic Rav.4 as a loaner. Service.was good.

John Bazzetta

I've never bought a brand new vehicle before going to Heiser. I am not someone who likes spending all their time on being sold on different upgrades, parts, extras. I like finding what I want, and then getting it without hassle. As bad of a reputation the car dealership industry has for badgering people and trying to nickel and dime them, I could not be happier with my experience at Heiser. My salesman, Jason, worked with me to get my vehicle to me without bogging down the purchase with extended sales pitches and delays. His goal was to get me the truck I wanted as soon as possible. Even the finance department, an even more notorious industry for trying to get car buyers on the hook for things they don't really need, didn't push. He offered what they had available, explained them fairly, and took no for an answer. I felt like a human being at this dealership, and feel like the staff genuinely just wanted me to get what I wanted. Definitely a great outlier in a field so saturated with the opposite. Summary: Drove off the lot at Heiser and couldn't be happier with the experience. A refreshing break from the common trope of dealerships that act as labyrinths and unending sales pitches. Friendly staff, amazing sales folks (thanks again, Jason!).

Ethan Gott

Nice price good service and if your thirsty they provide soda includes coke sprite Diet Coke they have water and tea also coffee possibly hot choclate

Rama

The sales consultant Al from heifer Toyota helped me to get my 2022 sienna XLE. He has great knowledge on cars and explained me very well about Sienna and then clarified all my questions. Staff is polite and has good helping nature. Excellent financing options.

John E

Made the buyer experience a relatively painless one. My sales rep-Tira-took his time and was very helpful. Very happy with Heiser!

Raquel Ryckman

I worked with sales representative James and it was a relaxing experience. Much like buying a car from your close family member that has your back. He was determined to find a vehicle that was right for my budget and appealing to my taste. I especially appreciated the non-pressuring during the process. I had my teenage daughter with me and he offered words of encouragement for her future schooling which also kept her engaged in the buying experience.. Even though my car wasn't brand new the interior was detailed and exterior shiny. I am not a car person, but I later found out that the Suburu Outback is a popular vehicle. He even sent wishes of safety upon my new vehicle just before we left the lot. My daughter and I thought that was a kind gesture.

Xialy Dixon

I had a great experience buying a car here, it was easy to set up my appointments, and I’m very happy with my purchase. Roger droukas helped me through the entire process, he answered all of my questions and made sure to keep me updated for when my car was ready.

Jerome Bechler

I was treated well at Heiser, they they were professional, and everyone had a smile on their face . I used a coupon for a Winter treatment. Thanks

Joe Pintor

Heiser did a great job on my auto. I would recommend them to anyone

Keridak Silk

Buying a used car can be stressful, but the staff at Heiser Toyota made it a smooth and enjoyable process. From sales to financing and out the door. I definitely reccomend them. We went in on a whim to purchase a different make. To our surprise they had it on the lot. Much appreciation.

Nadine McAlisterAgara

Would give a 5 rating but, my coolant was not topped off. A week later it was checked and it was very low!

Jodi

Jason and his team made my car buying experience seamless! Thanks guys for your quick and friendly service ❤️

Viv Macc

Very quick and efficient. I arrived earlier than scheduled and they promptly took care of me. Loved the friendliness of each service staff that passed me and each asked if I had been taken care of , or simply how was I doing today ?❤️❤️. That's excellent customer service in action. Thank you Toyota!!

Cat Gower

Alex was great. Had visited 5 other dealerships looking at similar used car make/model/mileage and this was by far my best experience. The decision to buy was clear. Thank you, Alex, for being patient, answering all of my questions and making sure o was comfortable with my decision.

Travis Haley

No haggling or manipulative sales pitches here. Online pricing was very reasonable (compared to national average pricing and MSRP) to begin with, and when I arrived I was pleased to find out that they had knocked down that price even further. Jason was a straight-shooter. He was very attentive, knowledgeable about the vehicle/warranties/etc, and did not apply a pressuring hard sell. He also took a great deal of time to answer all of my questions and go over nearly every single feature on the vehicle. I'm very grateful. Will definitely come back years down the road when it's time to replace.

Raquel Martin

I was really pleased with the level of customer service at Heiser Toyota. Friendly and knowledgeable staff. I worked with Tria Lee who was very patient and helped me find the right car for my current situation. He was very patient, informed me of the different options available to me and answered any questions that I had. He made me confident about my purchase and I look forward to doing business with this location in the near future and feel comfortable recommending Heiser Toyota to friends and family.

Md Imran Hossain

I recently leased a vehicle from Heiser Toyota. My sales agent Joe (Joseph Reynolds) is topnotch and he gave me excellent service. He went above and beyond to get me great and affordable price. The overall process was smooth and I walked out of there with my new car in the same day. Anybody trying to get a vehicle, I will ask to go there and contact Joe for their needs. Thanks Joe and Heiser for helping me find the right car.

Russ Schoenke

Bought a used car from Heiser. They came through for me on the “We Owe” program where if something wasn’t right when I brought the car home they would follow up and fix. They kept their word, we are good to go!

Jessica Wise

My Husband and I worked with sales associate Joseph Reynolds. He was phenomenal, very welcoming, kind, Courteous, friendly and very willing to help us reach our goal. He really made the process easy and stress free and I recommend going to see him. If I could go see him and buy a car every day definitely I would. His personality was amazing!!! Thank you so much for you help. It was truly appreciated ❤️

Ṝudrặ Ȱm

They don't care for the customers. Update 12/11- Changing my rating to 3 star. On my second visit they took good care of me. The sales person was very helpful. He apologized for my last visits experience. He showed me all the cars that I wanted and answered all my questions.

dna yeffoc

The best auto buying experience we have ever had. It was all due to James Hicks III. We were truly blessed to get him as a salesman. Don't get me wrong, everyone there was professional and kind, but James has a way of lessoning the stress and making the experience a joyful one. Do yourself a favor go to this dealership and ask for James Hicks, you will be so glad you did. Thanks Mr Hicks, you are an Angel in disguise. Cousin in Christ Always...

Angela Friend

We recently bought a vehicle from here. The process was so smooth from start to finish,. I came in pretty much knowing exactly what I wanted to look at, Bill brought the car into their garage area so we could look it over, helped us with test driving it. (We're not from the area) and then helped us with our trade in. Bill was super cool, not a pushy sales person at all. So he was more easy going and felt more genuine than others who just want a sale. We got an amazing price for our vehicle and and a very fair credit for our trade in. Overall super happy with everything. We even decided to just get new plates and they had them right there ready to go which we weren't expecting I definitely thought we had to wait with a temp one so that was super convenient. They made everything very clear also as far as payments and what's included. Definitely highly recommend them and I'm glad Carfax brought me to them! Would definitely buy another car from them in the future

Alli

Had an awesome experience unexpectedly buying a car! Lorri was who I worked with, and was very sweet. Great person to work with. Got a very good deal, and they helped me right down to clearing my car out. The process was stupidly quick. This location bar far beats out the other unrelated Toyota dealers I went to. They'll take care of you. 🙂

Daniel Michmerhuizen

The dealership was very friendly and extremelly well run. My salesperson, James, was extraordinary. The manager, Jessica was incredible. The customer service by Trevor before the visit was exemplary. Bought a car I desired at a fantastic price. Great work, Heiser! So happy that I drove 2 hours from Chicago to make this deal happen!

Emily Jewett

I went to Heiser Toyota and was greeted by Joseph Reynolds. He was welcoming and knowledgeable about what I needed. Joseph was able to find the exact car that I needed. I felt totally at ease and comfortable with making a purchase. Joseph made buying a car fun and I would buy from him again or recommend him to all my friends and family.

Peggy Quinlan

It was a great experience. The car dealership has good safety measures. The car salesman Joseph Reynolds was fantastic. Listened to exactly what we were looking for and found the car that fit. He was very easy to work with and has a great sense of humor. It was a great experience

Arun Subramanian

Service completed on time . Expected car wash .but it didn’t happen .all things were good

JS Fishing

Worked with Alex when looking at my first truck to buy. He couldn't of made it any easier and was very straight forward to me. Overall, great experience at Heiser Toyota and would highly recommend asking for Alex when you go there.

Gary R

From the car order thru the car delivery, it was a very enjoyable experience working with Heiser Toyota.

Justin Reynolds

I was extremely impressed with the help and professionalism I got from Jorgo and Chad with purchasing my vehicle. They went way above and beyond my expectations and literally bent over backwards to make me feel comfortable and appreciated. The car buying experience can be challenging at times but if you visit these two at Heiser you will be very happy you did so!

Colleen Beres

The people at Heiser are always so friendly and helpful! It’s worth the drive.

Emma Huebner

I was very happy with the help I received at this location. I was a first time car buyer, so I hadn’t had a lot of experience with shopping for a car. Joe R was awesome and very informative!! He made the experience very enjoyable and easy. I mentioned I was interested in a Corolla in a darker color and he showed me the best one, which is the one I got. Jakub also helped with the process, he was nice and informative too. If you come to this location, you should ask for Joe and Jakub!!! I am very excited to drive my new car :)

Kelly Yin

Easy, straightforward prices. Friendly and helpful staff. Better than other Toyota dealerships I saw that day! I’ve now purchased two vehicles from them, with more business to come in the future.

Ryan Graef

We had a wonderful experience with Mark J in buying a used vehicle. We went to look at it and test drive, but didn't want to buy immediately and instead sleep on it and take another look with a family member who is more familiar with cars. Mark understood this and offered that we put a refundable deposit down on the vehicle to take it off the lot while also giving us a chance to think about it more. This flexibility aligned well with our ideal car buying process and Mark was friendly, honest, and willing to work with us at every step of the process. The vehicle itself was very fairly and competitively priced, and a had a thorough safety inspection, and every attempt was made to get us honest and clear answers to our questions. We will definitely be looking at Heiser Toyota's inventory the next time we consider purchasing a used vehicle.

Alicia Lawanson

Jorgo was very helpful with our interest in buying our next car. He took his time goung over car options with us! He was not pushy and catered to our individual needs when helping us find the best vehicle.

Kristina Brunink

Above and beyond! We were searching high and low for our perfect new 4Runner for our family and they nailed it! Darrin & Colt were exceptionally helpful throughout the process.

Robert Lengh

From the time I enter the service area Bob is always professional and welcoming. I have always been impressed with his customer focus and attention. This last visit was no exception. Just as a side note, not reflective of Bob, the car was filled with a gasoline smell I have never experienced. It might have been due to the recall issue. I always enjoy the high quality of service at Heiser.

Demaris Edmond

Always looking out for their customers interest in maintaining and getting the best price for the work to be done, and keeping everything running in order.

Emmanuel Ijioma

Just gotta say Joseph Reynolds is amazing, made me and my wife feel so comfortable. Nice personality and easy to talk to, had reservations about getting a new car but Joseph made me feel certain that i should and Heiser was definitely the place to do that. Exceptional Service.

Khloé Kuriatnyk

This is my second time purchasing a car from this location and my second time working with Roger. Both times I have worked with Roger have been nothing less than amazing. This time around I was looking to get a bigger car for my family and had a very bad experience at a different dealership. I called Roger and told him about my experience and he was able to get me the car that I wanted for a cheaper price than what I was going to pay at the original dealership. He made everything fast and efficient while making sure we got the best deal possible and being honest with us throughout the whole process. I recommend anyone who needs a car to go to this dealership and ask for Roger. You won’t regret it! :)

Andrew Scalzo

Talk about the best buying experience I have had in a long time. After visiting 2 other Toyota dealerships this week and having extremely poor experiences, it was nice to work with Heiser. Sales staff was extremely professional, no games were played, in and out under 2 hours, including test drive.

Richard Rinaldi

I am so pleased with the customer service I received from start to finish at Heiser. I am a lifelong Toyota owner and knew what I wanted in my new vehicle. They listened to my needs and found the vehicle I wanted. They took my trade in seriously and worked with me to get the deal done. I came there just to see if they could outdo the other dealer I was working with. They went above and beyond and showed me that they seriously wanted my business. They are my new Toyota dealer. Overall great experience!

Scott Stevenson

We brought our daughter’s 2011 Toyota Corolla in for service because it was rattling loudly as the heat shield dropped on top of the exhaust pipes. We thought we’d have to pay several hundred dollars for a new heat shield. We did not pay a penny, even for labor, as they said it simply needed new bolts. Pretty impressive and they still gave us a free car wash. I appreciate their honesty.

Katherine Adams

It was a pleasure working with Jordan Christian. He kept me updated on when the vehicle would be arriving and he even went above and beyond by delivered it to my home. He went over everything with the vehicle with me as well.

Kenzie Gorgas

My first time buying a car from a dealership COULD NOT have been a better experience. Thanks to Joe Reynolds it was fun simple and I wound up with everything I was looking for and more. Super helpful very nice and determined to find the right choice for you. Highly recommend!

Chloe Lansing

I highly recommend Heiser Toyota for their professionalism and top notch customer service! I was on the search for a 2018 Jeep Renegade AWD with a manual transmission. I called Heiser after unpleasant experiences with Carvana and other dealerships that basically laughed when I inquired if I could purchase online/by phone and have the vehicle delivered to me. Heiser happened to have the Jeep I wanted at their dealership and they didn’t hesitate when I asked if I could buy the Jeep without driving to Milwaukee to see it. They also assured me they could have it delivered (I live ~240 miles away) . Every team member I interacted with at Heiser provided top notch customer service. Jorgo was able to take a video of the vehicle for me and set up the sale. He was very responsive to my text messages and made the sale transaction smooth. The transporter, Joe, was timely and friendly. Joe had all the paperwork ready for me when he arrived at my residence. Chad and Pat followed up after delivery of the Jeep to make sure the vehicle and overall experience was positive. I am thrilled with my purchase. Heiser provided the best experience I’ve ever had with any car dealership.

Mike Farrell

From the start of taking my call, I find all the Heiser employees eager to take care of whatever my needs are. Fast, courteous and friendly, they all seem to be very customer friendly to a degree not found in many companies. Never a complaint since the family bought our two identical Camrys in January 2010. Nice people to do business with.

Bryan Schultz

Kudos to the Heiser staff at Toyota! This is my second car purchased through them and the end to end experience was excellent! Tria (sales associate) was extremely helpful from start to finish. He took the time to go over all the features, and there were a lot! Shahat was the business manager that provided me with some very beneficial protection options that fit my budget. Everyone was great, I will be going back again!

Thomas W

I have purchased several vehicles from Roger D at Heiser Toyota. Roger always has the best price and the greatest service. He is a very experienced sales person who does a great job. I highly recommend Roger and Heiser for a hassle free transaction at very fair prices. I have referred friends to Roger and they have been very satisfied with the purchase experience. A++

Adela Red

What a great experience here for both service and car buying. My Highlander needed work and I was very unsure what to do next, Vince in the service department walked me through what was wrong and understood when I needed time to think it over. I also considered trading in and getting a used car, Joy provided the most amazing costumer service! She walked me through my options, answered all my questions and when she didn't know something she went to find out. She walked me through everything and worked with the finance department to give me all available options. They were patient and informative in helping me make the best decision. I had a pleasant experience and would recommend this dealership for their services.

Melissa Lawson

My husband and I were in the market for a new car, and originally were going to look at CarMax. On the way we decided to stop at Heiser Toyota to see what they had. Staff was friendly and helped us right away. Our sales consultant was James, and he kept the whole experience enjoyable and easy! They did not push us towards any decision and gave us a great deal on our new/used car. The lounge is comfortable and snacks were a great bonus. We felt very well taken care of and will return when we are in the market for another car.

Mac Boehm

Let me preface this by saying I hate the car buying process and I am not very good at it. I had a Jeep lease that ended so my wife and I were deciding whether to keep the lease or get into something new. As a referral from a friend we were told to talk to the sales manager at Heiser - Jessica Phillips. Right off the bat she was very welcoming and interested in our story of what we were looking for. She directed us to ALEX HALL - please ask for Alex when you get there. Easily the most genuine and easiest car sales person I have ever worked with. Asked for our wants and what we needed and went from there. He has a lot of knowledge on cars and doesn't use pushy sales tactics to get you into a vehicle. When my wife is ready for a new car we will go back to Alex and I'd recommend him to any friends or family in need of something new

Shannon Meddaugh

I am in my mid twenties and I was ready to finance a new vehicle that was AWD and the car of my dreams. I have been searching for a Lexus RX 350 for awhile and I came across a white 2019 Lexus at the Heiser Toyota dealership. My family and I had the pleasure of working with Bill Lawrence who was incredibly thorough about the car and was willing to bring the car to me to test drive when I was out of work late. When I first had the chance to test drive the car, it was presented very clean and he showed me all of the features before we took it on the road. He was very knowledgeable about the car, he was honest about minor flaws in the cars exterior and answered all of my questions I had regarding its history, the type of fuel it needed, and more. When it came time to financing the Lexus, I had an excellent experience with Goran, who was one of the financial staff members. He also had made the whole experience comfortable and reassuring. The one factor in my experience that was a little displeasing was that Heiser didn't provide a full tank of gas for the vehicle, considering it is was expensive luxury SUV. It had 1/4 tank of gas left and the windshield wiper fluid was very low. I felt that in these two instances, it was a "batteries sold separately" factor. Despite those two variables, I couldn't have had a better car buying experience with Bill and Heiser Toyota. I have had several unpleasant experiences in the past attempting to search for a Lexus and other vehicles, but this one by far is the best I've ever had purchasing a car. :)

Alex Bender

This is by far the best experience I've ever had buying a car. Everyone here is super friendly and I was able to get a great deal on a car. I worked with Alex, one of the salesman and he was super helpful and knowledgeable about everything. The financial guy was amazing and got me and my girlfriend amazing financing.

Frank Balderston

Roger was amazing. I drove 3 hours just to get to Heiser Toyota because of their amazing customer service! Roger handled everything before I even got in my car to drive there. Once I got there it was very easy. We did paperwork and roger went over the truck and then we left. I will always come back to Heiser no matter how far we live from them.

Nou Yang

Highly recommend Heiser Toyota. Shahat, the new car manager was able to get me pre-approved and rates set for my new Highlander even before I came in. Once we arrived, Jason took care of us with finding the right SUV. Goran from financing was swift and quick to the point. All in all, they aimed to get us in and out, quickly while meeting our expectations. All the while, we had our infant with us. Definitely go to Heiser if you’re looking for your new car!

Deborah Maury

I continue returning to Heiser Toyota for the great Toyota selection and quality of automobile products but what really makes me want to return is the excellent customer service experience my wife and I enjoy with the dealership and with sales person James Hicks. James remembered the details of our family and our auto needs. We exchange friendly details about our families since our last visit to the dealership and other life changes. This exchange with James is what solidifies our loyalty and trust for returning to the dealership. James made sure we were satisfied with our new leased vehicle and continually reassured us he was personally available if we had any questions or service needs. If you want a quality vehicle and great personal customer service, visit Heiser Toyota and request sales person James Hicks.

Michelle Andrae

I purchased a 2020 Toyota Corolla Hybrid from Jason at Heiser Toyota. I did my research and went in knowing exactly what I wanted and how much I was willing to pay. Jason was able to meet the price I offered without multiple trips back and forth with counter offers. He was transparent and made the process quick and easy. With this being my first hybrid vehicle, I had a ton of questions and Jason was extremely knowledgeable. His knowledge was what set him apart from other sales people I've worked with (at other dealerships). He was able to answer all of my questions and clearly explained all of the features of the vehicle. At no point in the process did I feel rushed, pressured, talked down to, or like I was being tricked into something. It might seem that those are standard expectations when doing business, but I have felt all of those things (and probably worse) with other dealerships/sales people. I am thrilled with my new car and will definitely be going back there for my next one!

Jane Jansen

This is our 5th lease at Heiser Toyota in Milwaukee. We give them a five star rating because of their exceptional service . This time we worked with Jason Larner. He was a pleasure to work with . He goes above and beyond. Told him what we wanted and he got the job done . We highly recommend Jason . He showed us everything the car was equipped with . We even learned about accessories our previous car had that we didn’t know about .It was a very pleasant experience . The entire staff is wonderful. Thank you Jason and staff . Happy customers , will be back ! Mark and Jane Jansen

Cassandra Hill

Jorgo is the best rep I've ever worked with--extremely knowledgeable about the vehicles, made everything seamless, and made sure all bases were covered for unexpectedly buying a car out of state. Highly recommend.

Lauren Krahn

I recently purchased a new (used) car from Roger. He was extremely helpful and most of the deal was done over the phone, making the process super easy. All I had to do was go to the dealership, finalize the paperwork & drive home. Roger made buying my vehicle a breeze. There was a minor issue, the day after buying the vehicle, with the battery being bad/dead. Roger made it a point to have it replaced for me at no cost.

Kevin Messerschmidt

Jorgo was exceptional. He is a great asset to Heiser and to the automotive industry in general. He was patient, kind, knowledgeable, friendly an thorough. The experience was the complete opposite from my previous dealings with Another Milwaukee dealer. (They lost me for good) Also I want to mention that Brett was one of the best managers I’ve ever dealt with. Straight forward, to the point, knowledgeable, helpful and friendly. Over all it was a great experience. I will definitely recommend Heiser to my friends and family!

Margie Radusin

I've bought quite a few cars in my life time and this was by far the BEST car buying experience I've ever had. Everyone I saw, whether they were working with me or another customer, said hello with a big smile. They really have it together! It was a whole team of people, not just one person helping me. I felt like queen for the day!! I will go back and I will recommend Heiser Toyota to everyone! Thank you!!

Hill03

My family has worked with James for our past two Toyota’s. He helped me trade in my old vehicle for a new one with everything I wanted at an amazing price. James has a positive attitude and a lovely spirit, he absolutely knows his stuff. My new vehicle is exceptional. If you go, I recommend asking for James!

Danielle Chernich

I appreciated the ease of making an appointment with Heiser Toyota. They were able to get my car in on a day and time that worked for me, and provided me a ride to and from work so I wouldn't have to miss any time at work for the service I needed. The shuttle drivers were both very polite and the service associate who ended up getting my information in the system and checking me out at the end of the day was polite and quick. However, there was a gentleman at the service center when I first arrived that was acting very erratic and was complaining about how many cars they got in that morning and that they were short staffed and basically talking in a way that was stressing out myself and the customer ahead of me. We both asked him to take a deep breath and to calm down - that neither of us was in a hurry - but it didn't make things any better. They were able to take care of 2 safety recalls and an oil change all on the same visit - which made my life easier.

Kayleigh Carabajal

I was referred to Jason Larner from a mutual contact and he did not disappoint! Great service and overall the best car buying experience I have ever had. I also had work done on the vehicle I purchased and the entire team of people I dealt with were very helpful and the work done was excellent. I will be coming back when it's time to upgrade in a few years :)

Andrew Byrne

Heiser Toyota was extremely helpful to me with my car buying process. I was set up with Roger who was more than willing to answer all of my questions and was extremely patient with me when I ran into a few speed bumps in the process. He established an effective communication with me, and was an overall great help along the way. I was very satisfied with my experience at Heiser and I would highly recommend exploring the options they have to offer.

Erin Minsart

THIS is the way car buying should be! We chose Heiser because we were unhappy with our local Toyota dealer in Green Bay. From the first call, they were friendly, helpful and understood how we wanted to do business. When we arrived at the dealership, everyone was friendly and seemed to genuinely enjoy working there. When we got out to see the car we were interested in, they had a sign on it to note it was reserved just for me. TALK ABOUT SERVICE! We worked with James Hicks on the sale and he was GREAT! Every touch point in the process was flawless and enjoyable.

Tom ikert

An excellent experience buying a new corolla. Roger was very flexible with his time and extremely patient with helping me make the right decision on my vehicle purchase. Bill made sure the deal i got was very satisfactory. My overall experience with the sales dept was fantastic. I look forward to seeing how well the service dept does in comparison to the sales dept. I highly recommend Heiser Toyota as a great place to get a great deal on a great vehicle.

Sarah Grimm

Buying a car is not our favorite task, but James Hicks at Heiser made the experience as painless as we could have hoped. He had everything ready for us before we got there, was easy to talk to, answered all our questions or found us answers, didn't pressure us at all, and didn't bug us with phone calls or texts. An all around nice and genuine guy.

Chad Birkholz

This is my second car at Heiser (first time was also great). I have done a number of car deals at other dealers in the past and what I appreciated the most working with Heiser is they gave me no pressure to buy anything more than I asked for. I went in and met Rodger, gave me a test drive and asked if I had any questions but knew I was on a time crunch that night to get home and didn't pester me with anything more than I needed to know and emailed me a price that night. During the deal, if I said I wasn't interested in a service or option, I wasn't asked a second time or given a guilt trip for not doing it. They did a good job of trying to educate me as the buyer to what services they were offering though without being pushy about it. Overall A+ for just being easy to work with and respecting my decisions! Also, I find their service department to be the same which is refreshing.

H Hinck

This review is based on routine maintenance work done at Heiser. There are no known issues with the work done, but the customer experience from the service department isn't up to the same standard demonstrated by the sales team. Additionally, I was dismayed to be offered "optional" "throttle body clean/decarb" maintenance. We purchased the extended maintenance plan when we bought the vehicle and were led to believe it included all maintenance needed for x miles/y years (excluding accidents and tires). Now they are offering to sell us "additional" maintenance that isn't covered by the maintenance plan. 🙁

Jen L

I cannot truly express my gratitude for the staff at Heiser Toyota especially Jason. I haven't owned a new car in 20 years and he was wonderful at explaining things to me. The car is absolutely gorgeous. I'm am beyond pleased with my choice of car and the car dealership. I highly recommend going to Heiser Toyota for your next car and ask for Jason.

Ellen Jegen

All of the employees I spoke with were incredibly friendly and helpful. This was my first time purchasing a car and I was nervous! Al worked with me for a few hours in order to find the best fit for me. He made me feel confident that I made the right decision. The dealership itself is clean and comfortable.

Shannon Rodriguez

I purchase a 2014 Jeep Cherokee, great condition. They made sure we left very happy with our vehicle. Even took time out to detail to our vehicle to our standards. Bill Lawrence gave us amazing customer service. I would for sure purchase another vehicle from Heiser Toyota and recommend this place to my family and close friends

Jack Croce

Very good experience , work completed on a timely manner. Good customers Service. Satisfied with work

Robert Snyder

We purchased a Camry Hybrid from Heiser Toyota and were very happy with our experience here. The entire staff were easy to work with and professional in every aspect. I would recommend Heiser Toyota to anyone looking for quality cars and good people to work with. R.J.S.

David Schauer

My wife and I went to Heiser Toyota to check out the new 4Runners. We were looking for a replacement for her 2004 4Runner which had 219,000 miles on it. The old 4Runner had been dependable and still ran great but we felt it was time to trade up. We met Andy at the dealership and he were immediately impressed by his friendliness. He proved to be extremely knowledgeable and down to earth. He was completely honest and forthright in answering all of our questions and addressing any concerns we had. Andy went above and beyond in ensuring our vehicle was in the best condition possible when we picked it up. All-in-all it was a pleasure dealing with him. I would highly recommendation looking for a new or used vehicle to ask for Andy when they go to Heiser. The only reason I did not give my review 4 stars is because my wife and I were a bit annoyed at the finance department. We had an appointment set for 11:30 AM the morning we picked the vehicle up. We did not met with Vicky, the finance person, until after noon and the whole process took way too long. We didn't get out of there until almost 1:30 PM. We also did not care for the "up sell" on the purchase of the extended vehicle maintenance program. Our finance person, although friendly, slowed the process down by leaving us in the room alone several times to go check on various aspects of our purchase. We're not stupid, and know this is a sales ploy. The another sales manager, Shahat came in to make the "up sell" on the vehicle maintenance program. I would recommend Heiser talk with their finance group and not keep people waiting ... Dave S.

Scott D

Great experience! Everyone I dealt with at Heiser was very easy to work with. Elaine did an excellent job answering all my questions over the internet, James has a great attitude and was very helpful when explaining everything at the dealership. Shahat handled all the paperwork and financing as quickly and efficiently as possible, and Pat stopped by to make sure we were satisfied with everything. This was one of the most laid back, no pressure transaction I’ve ever had at a car dealership. Heiser will be at the top of my list when considering my next vehicle.

Julia Graybill

My family has bought plenty of cars from this dealership and we recommend them to our friends as well! They are incredibly welcoming and have always helped us find a great deal! I have bought two cars myself from Roger Droukas and he has always had my best interest in mind when looking for a car! Everyone I have interacted with at this dealership is friendly and helpful, we love working with Heiser!

Jon Jorgenson

I felt very welcome in the dealership and appreciated the very competitive pricing. I drove from ~100 miles away (and probably past 6 closer Toyota Dealerships) to get my Toyota from Heiser. My search started with Laura the Internet Manager and she was amazing to work with. I worked with Al once I arrived and he was very personable and knowledgeable.

Dave Fornit

Porschia was our sales lady , she did a good job , no pressure tactics. I would rated it a 5 star experience , but we had some hicks up in the whole overall purchasing experience .It wasn't enough to make me mad , we are quite happy with our new 4 runner. Heiser is a little bit more laid back , in the sense you can check the lot. Where if you went to Wilde , well you would be lucky to walk 3 feet from your car door without being mugged. Heiser customer service area was clean , and updated , it wasn't placed there as an after thought. Finance department was smooth and quick . No up sales pressure on items we didn't want , very clear on the finance paperwork . Hopefully they will have it formatted in the future on one source . In and out the door in about 2 hrs when doing our finance work .

Stephanie A Geyer

My scheduled appointment was just for an routine oil change and to have my brakes checked. Prior to my arrival, my file was located in the system and was reviewed. Sitting down with a representative, I was first informed there was a recall on an airbag I was not aware of. The part was in stock, so they offered to replace it that same day. Waiting for my car to be serviced, the service representative I was working with came out & mentioned my brakes needed to be replaced. I was told exactly what needed to be done & the cost. It was mentioned that I could have the brakes replaced that same day, with an extended wait time of appx. 30 minutes... My car was serviced & ready to go within 90 minutes. Excellent service. I will definitely be recommending Heiser Toyota's service center to others.

Steve Bieniasz

This was the second buying experience we have had with Heiser Toyota, and both have been great. This most current experience involved the purchase of a used vehicle. Heiser had a great selection and they were very competitively priced. Joe Malinauskas, our Sales Consultant, was very helpful in making the whole search and buying process easy and stress-free. He is a knowledgeable, no-pressure and personable Sales Consultant, and I would recommend his services to everyone.

Jeannette Sword

I just bought a vehicle from Jason at Heiser Toyota, and I was so impressed with the service I received from Jason and the whole Heiser team. The went out of their way to accommodate me and make buying this vehicle exciting. I would buy a vehicle from them in a heartbeat. My son has also purchased a vehicle there and he was just as happy.

Ken Ferentchak

We came to this dealership after feeling pressure to buy and poor pricing at another dealership. We worked with James Hicks and could not have worked with a nicer guy. We did not feel any pressure and got a good price without having to haggle. Very impressed with Heiser Toyota.

Traci Taylor

Lorri helped me secure the car of my dreams in a fast, friendly, efficient way... all while I was in Michigan! I can't thank them enough for their expeditious process and having my car ready for delivery!

Scott Van Dyke

I was in touch with Chad in used vehicles for less then a day when he shot me a text with details on a gorgeous '05 Solara (Camry coup). Hadn't even made the lot yet, and within 2 days, I pulled the trigger. Love this car so far! Free oil change, 3 tire rotations, and car washes for the life of the car were nice bonuses!!! I went in, wrote a check, and didn't spend more than 25 min. before driving away. Plenty of supporting staff in sales and finance as well. Jorgo & Goran expedited the delivery, and really know their stuff. Perfect "10" experience. Will be back.

Muddy Paws

I'm always treated well at Heiser, though I never get my van back in less than an hour. The longest was 3 (I was comped for the Oil change), the recent was 1.5 hours. I understand they have had a shortage of mechanics, but maybe fewer appointments? They have been great, though, when I've had emergencies, so I guess I can't complain!

Dj MadIndian

Great customer service, friendly staff and it is always a pleasure walking into this store weather it's for service or purchase. I would recommend heiser as they are honest and upfront. i have worked with Jorge on 2 purchases and I have not been disappointed.

Bill Leon

Leasing Experience After corresponding with and visiting at least 3 dealerships, I found Craig at Heiser to stand apart in excellence in very important ways. He was thorough and timely in e-mail communications, very prepared and professional in face to face visits. I felt genuinely valued, unrushed, not pressed for a decision and immediately felt comfortable. His knowledge and explanation of the vehicle, special features unknown to me before my visit and his efforts made to help me understand all aspects of the vehicle and financing was impressive. I felt welcomed and valued by the receptionist to the managers at Heiser. With Heiser's willingness to both match and beat its' competition's negotiated prices, and the various aspects of the "sales experience", this made my decision both comfortable and easy.

Jeff Friedrich

Al made my buying experience a pleasurable one. He was warm and friendly as well as knowledgeable about the 4 Runner I came in to test drive. Shahat worked us effortlessly through the paperwork and found us a finance rate far below what my credit union quoted. Over all this was the easiest auto purchase I have ever made and I have already recommended this dealership to family and friends.

Brian Laatsch

We enjoyed the car buying experience with James Hicks, our sales consultant. He was personable as well as knowledgeable about the vehicles on the lot, including the used vehicle inventory. He respected the times we wanted to speak in private about our purchase decision. We felt confident in our buying decision.

Travis Dapra

I was trying to help a family member out with his purchase of a 2019 Toyota Tacoma when I reached out to Bill Lawrence again. Bill helped me with my purchase in the past and he provided me with an exceptional buying experience and out did himself again. Bill and Brett Boman were so easy to work with, they procured the perfect deal, went out of their way to locate the truck and overall, phenomenal job done. I would give them 8 stars but unfortunately I can only do five. For a great buying experience, I highly recommend Bill and Brett for your next vehicle purchase.

DUANE KANTOWSKI

Took excellent care of my oil change and tire rotation.

Willard Romantini

Props to sales guy Alex Hall for a fine job in getting us into a new car.

Jenny Wagner

We chose Heiser because they happend to be the only dealership around that had the exact Toyota Highlander we were looking for. We had received an amazing offer from another local dealership for the same vehicle. However, that Highlander was not due to arrive until late September. Heiser honoured that deal and then some. Our sales person Jorgo was very knowledgeable and attentive to our needs. Throughout the process we never felt pressured by him. The sales manager Rex was also very polite, professional, and did everything he could to meet all our request. Overall, our experience at Heiser was great and we would highly recommend this dealership.

William Stephan

Quick check in, Service Rep kept me up to date on the progress of service work being completed. Waiting area quite comfortable. Looked at new cars while there and staff answered all my questions. My car was ready for me in a reasonable time. Plus they included a free car wash.

Karen C.

My experience at Heiser Toyota was top-notch and exceeded my expectations. Thanks to the help of Elaine Rupp, Internet Sales Manager (who helped me find the exact 2017 Camry I wanted before I even walked into the store... the website and chat feature is very convenient) AND the fabulous salesperson Roger Droukas (who handled everything once I arrived for a test drive). Roger is very easy to work with, knowledgeable, and he listened closely to what I was looking for. He was able to get me the vehicle I wanted, at the BEST price, and delivery that same day. The buying process was handled professionally and quickly and I highly recommend Roger and Elaine and the team at Heiser Toyota.

Kacie Miller

I just came home with my 2019 RAV4 today! Customer service from Cody was fantastic. He answered every question I had about the vehicle, my lease, and the process. Cody and his manager made sure I left feeling comfortable with the cost (checking insurance quotes, making sure I was taking advantage of every deal they were offering, and looking at all financing options) and how to use everything in my new vehicle. Best car buying experience yet! I highly recommend Cody as a salesman and Heiser as a dealership.

Katie Deprey

We went later in the evening to look at new cars, luckily we were able to connect with Al who provided a great buying experience! Al was very patient, courteous and also a delight to work with. He knew much about the vehicle we were looking to buy. Most importantly, Al got us a great deal on a 2019 Avalon! He went above and beyond to assist us, staying late past closing! Thank you to everyone at Heiser Toyota!

Michele Roy

I truly respect the professional atmosphere that Heiser Toyota maintains. I have purchased &/or leased three Toyota Corollas through Heiser, each time working with Al Hussain. Each time, the process was relatively painless because everyone with whom I dealt with was friendly, knowledgeable, and competent; especially Al. Without hesitation, I will continue to support Heiser Toyota with my business and with referring friends and family.

Angelo Petropoulos

We had a great car buying experience at Heiser Toyota, easily our best ever! Roger Droukas was very helpful and fantastic to work with! I will definitely be going back for my next vehicle.

Greg Holland

I've found much to praise regarding my purchases and service at Heiser Toyota. When I have questions they have answers that make sense, when I've bought cars I'm treated with respect and courtesy. The employees I've met seem to enjoy their work, and care about giving excellent customer service. I can't find anything to complain about at all.

Rick Mamayek

I recently bought my second Toyota Camry from Heiser Toyota I'm the past few years. My brother Andrew was my salesman both times. He had professional service, a helpful attitude and never pressured me at any time. I felt comfortable throughout the entire process. He also helped me hand pick the exact style, color, and options for a car that was slightly difficult to find. I have and will continue to send people I know that are car shopping, to Heiser Toyota. Thanks Andrew for a great car buying experience!

Susan Gebhardt

The fastest and most pleasant car buying experience I've had! Becky Herpel, the finance team, new and used car teams were excellent! Superior to any interaction at a car dealer that I've had. They ALL provided detailed information for us so we could make the best decision for our family and budget. I will go back for my next car. They went the extra mile for us with this purchase. Thanks guys! Appreciate all you do!

Stacy Kramer

I just just leased my 3rd car from James Hicks. I have a different Toyota dealership about 5 minutes from my house but I drive the 25 minutes to the Metro Auto Mall location because I love working with James. He is someone who is trustworthy, goes above and beyond for his customers and just really cares. I wouldn't trust leasing a car from anyone else. The entire staff at this location is super friendly and helpful!

Dorothy Wigley

Very good experience, I was helped by Lorri. She was very very helpful, showed concern. More than willing to help. Not pushy. Very patient. I just loved everything about her. I would recommend her to anybody. All the coworkers that worked with Lorri was very helpful also. Thank you lorri for everything you done. I had a bad experience at the other dealer, she was nothing like them. Toyota is the best.

Hmoob Leejtub Channel

Customer service is great, over all! but just pay an extra pre-caution to when taken thing apart and put it back on. A little minor incident isn't a big deal. As of November 22, 2020 I noticed that one of the air cap was missing. I did ask for one cap but got more than enough. By the way, how long does it takes to do a oil change?

Jediah White

We tried six or seven different car lots to find our newest (used) car. Many made us uncomfortable and tried to force a sale rather than letting us lead the process. Heiser not only had the car at the price we were looking for, but the salesperson, Jason, answered our questions so thoroughly that we trusted him and decided to buy there. Overall it was a very positive experience.

Christine Gambino

We are so pleased that we bought a van from Heiser Toyota. We had to bring it back twice for service at no charge to us. The service team is exceptional. We will reccomend Heiser to all our friends and family members. Thanks again

Ruth Kaiser

We went into the dealership knowing exactly what we wanted and ready to buy. We asked for the absolute best price they could offer. We had visited a couple of other dealers and done our research beforehand. They beat out other quotes, and had the vehicle we wanted in stock (other dealers could have gotten it for us, but was not on their lots). Becky was friendly and knowlegeable. No high pressure for the extras offered as we were going through the financing aspect. Overall, a very good experience with the sales aspect.

Barbara Johnson

Joseph made it so easy. He made the experience so fun and relaxing! I have never had an experience like this when buying car! I would reccommend him to all of my friends and family! Go see him and enjoy the experience I had!

Noah Yang

As first time car buyer, my wife and I had a great experience there. The process was quick and our sales consultant James Hicks was awesome. He was very thorough and made our experience pleasurable. Def would reccomand this place to anyone looking to buy a car.

Daniel Eifert

From the time we walked in the door til the time we drive the new car off the lot, we had a great experience. Becky Herbel was wonderful, knowledgeable, and worked to get us get the new van we wanted at a good price. We appreciated the overall friendliness and genuine desire to be helpful. No pressure and no pushing. Thank you for surpassing our expectations.

Jessica Mueller

My husband and I purchased a new minivan from Heiser today. The entire Heiser team, James Hicks in particular, provided the best car buying experience we've ever had. Heiser was friendly, fair and accommodated our crazy schedule. We highly recommend James Hicks and will purchase future vehicles from the Heiser team. Thanks again.

Jessica “ForFoxSake2020”

My family and I were looking for a minivan and my mom had recently bought a minivan from Heiser Toyota. She suggested that we should work with her sales rep James. I was so happy that she suggested it, he not only found us a minivan he found us a great Sienna in our price range. I thought that it would be months before we had any luck finding a Sienna I our price range. We were so lucky to be working with James because he worked hard to find it us. It only was a couple weeks and it is a beauty. Also, the dealership is very clean, everyone is polite and welcoming. They have free snacks and beverages, which I have never seen at any of the other dealerships.

Matt Rubatt

I worked with Jason Larner at Heiser to buy a van. Jason catered to all my needs and made the process from shopping to test driving to trading in so much easier than I could have anticipated. I highly recommend Heiser if you're looking to buy a van. Full service and multiple people outside of Jason were willing to offer help as well.

Bob Quindt

I have long been of the opinion that car dealerships were a painful experience, and often felt like needing to take shower when I get home, having been fleeced by sales persons etc. HOWEVER...My recent visit/purchase has since changed my outlook on vehicle shopping and buying. I had the absolute pleasure of working with Jorgo, Chad and Shamat. Could not have had a more pleasant experience. At no point was there any pressure, and they (all) took the time to walk through all details of, not only the vehicle itself, but the intricacies of service to the vehicle and financial terms and information. If you have the opportunity to purchase a vehicle from this location, (which I highly recommend), please seek out these members of the service staff. I trust your experience should be as smooth as mine. Will be back for the next purchase, without question. Way to knock it out of the park, fellas. Perfect 10 in my book!

Diana Rehbein

Just purchased a 2019 Toyota Highlander from Heiser and couldn't be more pleased with the price. service and knowledge we received. They actually made purchasing a car a hassle-free pleasant experience. Thank you so much, Jason and Trevor.

Shannon Popp

AMAZING service from start to finish! I started a deal with Brian online at 9:00am on Monday morning I was driving home my new Sienna by 3:00pm. Joe in sales went through the entire vehicle with us to make sure we understood how everything worked and to make sure all our questions were answered. Then met with Joe in F&I signed the papers and we were on our way! Everyone in the dealership were very friendly and made us feel welcome! I will be sure to send anyone I know in the market for a Toyota to Heiser! No dealerships in our area(Fox Valley or Green Bay) could even compete with the price! Thank you to the entire Heiser Toyota family for making this a great experience!!

Grant Wheat

I dealt with Joy for sales and Goran for the F&I group. Both were very friendly and the process went smooth. Toyota financing was even able to beat my credit union rate. There were some prep work issues that took a while, but the sales manager kept checking in with me to update on the status and even provided a Toyota hat as an apology.

becky janowski

We recently purchased a used vehicle from Heiser. Purchasing a vehicle is never something we look forward to, but Al Husain made the entire process easier. He was personable and relaxed; making my husband and me more at ease throughout the entire process. We greatly enjoyed the experience and it was a pleasure to work with him- we left feeling like we made a friend, not just purchased a car. Thank you Al and Heiser!! ~Becky&Taylor

Brenda Fiebig

No matter if I come in for maintenance or it’s time for me to turn in my leased vehicle, I am always treated with kindness and respect. My latest visit was to lease my next next vehicle. My sales person was Al Hussain; always a pleasure to work with even when I am being less than decisive. He wants to be sure you’re informed before you make your decision and once you do, does all he can to make sure you’re happy. I met another team member, Shahat Mohamed and was very impressed with his friendly professionalism. I love this dealership; they’re a wonderful group of people and want nothing but the best for their customers; both returning and new

Jennifer Niemczyk

I had a great buying experience with Al. He was friendly and showed me how to use all the new technology on the vehicle, which was very helpful and saved me a ton of time. The facility was clean and warm and very nice. It was family friendly with beverages and snacks provided. The staff was friendly and helpful.

CARLITOS PEREZ

We purchased a 2019 Highlander from Heiser Toyota a few months ago. Our overall experience was amazing. We enjoyed this new vehicle so much, we bought another Highlander and once again, everyone including the finance guy Shahat Mohamed was clear, direct and to the point with great customer service. I want to give especial thanks to my salesmen Tria Lee for going up an beyound with all of our questions and concerns. We would recommend this dealer and there team to all of our family and friends.

Paul Bartolone

I had scheduled an appointment on Toyota's online scheduling app and the appointment went through and I received confirmation that it did. I had a service representative call me and explain that the online scheduling was just a request for service and not an actual reservation so I was a little frustrated but the team at Heiser found a time that worked in my schedule and also gave me a great detailing package for the inconvenience. Great service every time we go in and the people are always friendly! Great place to buy or service a car! My only gripe is please make the online service reservations work because I much prefer online scheduling.

Rachel Dulla

I leased a 4-Runner from Heiser Toyota and have been extremely satisfied with the whole experience. My car was totaled in an accident and I was leaving for school in a week. Heiser not only found me a great reliable vehicle in such a short time, but they also got me a great deal. The finance manager Liz really helped fit the car I wanted into affordable payments for my budget. They also have a friendly, talented service team. I now only service my vehicle there!

Rob Heglin

The staff and service at Heiser Toyota is fantastic. The work is always done in a reasonable amount of time, and they will even drop me off/ pick me up from my office in order to work around my schedule. The staff keeps me updated as my car is being worked on. They also have one of the best customer lounges I've ever been to, with free drinks, snacks, and wifi.

Michele Stocks

Professional, friendly, and knowledgeable group of people to work with. Jason and the rest of the staff at Heiser made the buying experience an overall smooth process. And, I'm very pleased with my new Highlander - perfect car for our family!

Mark Maley

I emailed Roger stating that we wanted to turn in my wife’s 3 year lease on a Sienna LTD early The tires on the vehicle don’t last past 30,000 miles and winter is coming . He told us the 19’s were the first change In the model so we leased a 17 rather than an 18 and will keep it until late 19. He found the car with my boss’s ( wife’s) preferred color in a day . The entire discussion took only a few emails and the paperwork took 30 minutes . Roger made sure my wife was aware of the few updates but also gave her a number of tips on apps she wasn’t using on the 15 . I would recommend Roger unreservedly for no hassle , informed and extremely courteous Sales and more importantly , service Mark Maley 10/20/2017

Cheryl Schneider

We had an excellent car purchasing experience! Thank you to Lorrri and Jakub for their excellent service

Katie Elliott

My car salesman Tria Lee was AWESOME!!! He wasn't pushy with me at all. Was helpful in explaining the different models and options that came with different vehicles. When picking up my new vehicle, he was patient with going over everything. I would highly recommend Tria for anyone who was wanting to purchase or lease a vehicle from Heiser. 👍👍😁

Greg Millen

Roger Droukas is the kind of rep you want to work with for your car buying/leasing experience. His relaxed but professional manner created a perfect atmosphere for the car leasing experience. I will recommend him to my friends and the rest of his staff was courteous, efficient and professional.

Jerrod Klug

Roger D was very knowledgeable and very friendly when it came to picking out the right car for me. He went above and beyond what I was expecting and received from previous dealerships in the past. I felt as though everyone I came in contact with tried connecting with me on a personal level and wasn't just trying to talk with me in hopes of purchasing a car.

Dan Weitz

Had a great time and a great experience working with Lorri. Lorri worked very hard to find the right Toyota Tacoma truck for me. My wife and I drove off with a beautiful Tacoma truck. For sure I will tell my family and friends about Heiser Toyota and ask for Lorri. She really takes care of you.

Derek Guse

We went into the dealership just to look around and see what we liked and the staff we worked with was awesome in helping pick the car we wanted, without being pushy or wanting us to do anything we weren't interested in. Al Hussain was mainly the one we worked with, as well as Shahat Mohamed, and they were awesome and they were very genuine and helpful. Would definitely recommend anyone to go to this place, the rest of the staff seemed very nice also, and the place was very clean and comfortable to be in. Nothing bad to say about this place!

Drew A

We recently bought a car from Heiser Toyota, working with Roger Droukas. This was the first car that we have bought in a long time, so were really dreading the process, but we found a car that we were interested in via the USAA website and then called Heiser about it. Roger was super helpful, efficient, and accommodating throughout the entire process. Although they were busy that day (it was a Saturday), they communicated with us clearly in regards to timing and we were in and out in about 4 hours, which was great. Overall, I expected this to be a painful day, so was very happy with our experiences at Heiser Toyota and would recommend them to others.

shawn michael

Great Toyota dealer they were able to find the exact Toyota I was looking for at a reasonable price

Bella Smith

I purchased my used vehicle (2016 RAV 4) from another Toyota dealer less than 4 months ago and started having issues with a noise. I had taken it in many times to the same dealer and they said it was one thing, and then another thing. It kept going on, I could not trust them or what they were doing with my vehicle. They also did unnecessary work (rotating tires too early, etc.) on my vehicle which I did not authorize. I was nervous that they sold me a vehicle that was damaged I truly regret purchasing my vehicle from them. I originally was going to purchase a new vehicle from Heiser Toyota, but I could not afford a brand new one and there was no 2016 or 2017 on the lot at the time. I called Heiser Toyota service department and they listened to my situation and were extremely sympathetic with the whole ordeal. Vince and Chue are the BEST, I can’t express enough how they have made me feel so much more at ease about my vehicle and assisting me with it in detail, explaining everything to me and offering HONEST advice and service. They are so polite, after I left the service department, I had a big smile on my face because I knew that I was being taken care of along with my vehicle! The service technicians at Heiser Toyota are awesome, they really know what they are doing! I would highly recommend Heiser Toyota!

Gloria Madison

I recently had an urgent need for a car and James Hicks stepped right up and made the process so easy. He presented options, considered costs and provided me with a vehicle that meets my safety and financial needs. I can't say enough about the absolutely wonderful, personable and responsible service that James has provided me over the years. James loves his profession; he's good at it and it shows.

Alexander Obluck

We ended up at Heiser because of the dishonesty of a different Toyota dealer. We worked with Al Hussain, and he was phenomenal. No one was pushy about anything, and Al put all of our options in front of us as far as the vehicle we were looking for (i.e. heated seats, mud flaps, navigation). He showed us all of the features we could have in a vehicle, and after picking the ones that were a priority for us, Al called around to other dealerships to see what he could find. He found us exactly what we were looking for, and there were no surprises when we came back to buy. The staff was straight forward about all of the warranties and features of the car. I feel like I could go on and on about how great of an experience we had at Heiser Toyota.

Caryn Fisher

I had a 5 star experience at Heiser Toyota. I worked with Jason Larner who from first meeting to final handshake , was professional, actively listen to my needs and wants, and I never once felt any pressure to buy or settle for anything but the exact vehicle I wanted. I highly recommend Jason if you are looking to buy a car!

Kelsey Randrup

I had a WONDERFUL car-buying experience with a purchase of a used Toyota Corolla this past week. Jorgo helped us through the process and was very pleasant to work with. He took his time explaining everything and had a wealth of information. He was patient with all of our questions and very friendly. I will definitely recommend this location, and Jorgo, to others. 5 stars!

Jim J

I have bought two different Toyota trucks at Heiser (2013 Tundra that I traded for my current 2016 Tacoma) and have had most (but not all) of my service work done there. The times I didn't go there was due primarily to it being more convenient for me to go to my local dealer in Brookfield since they are much closer. BUT, I will go OUT OF MY WAY to go to Heiser for service work. I've NEVER, EVER had a bad experience at Heiser Toyota. The service folks are excellent, timely, efficient, courteous and extremely helpful in explaining what was done or needs to be done to my vehicle. Work is done in a timely and complete manner. A recent service advisory from Toyota produced two MARKEDLY different results in how the matter was handled. Brookfield Toyota pretty much blew it off. HEISER went the full field and TOTALLY addressed the issue as Toyota had said it should be addressed. One more reason I have a higher level of confidence in Heiser

reinhard rittmeyer

They went out of their way to take care of my problem. Got an emissions test too. All done very fast. And the coffee in the waiting area was awesome.

Phil Treiber

My wife and I recently bought a Toyota Sienna. We worked with Roger Droukas he was more than helpful. He walked us through all of the features of the Sienna and took the time to answer all of our questions. In addition, we have two young kids who we had to bring with us. The whole staff was great with them. We are more than satisfied with the car, the price and the experience. We will be going back when we need a new car.

Liz Hanna

Roger was an excellent salesperson. He was patient, thorough & enthusiastic. Mike Finn, the used car manager was lots of help and got us a good price on our Prius C. Most of all, we love our new car! Thanks for a great experience!

Rich Greene

We have come back to Heiser for our last 4 vehicles over the last 12 years. Sales person Roger Droukas has been an friendly and exceptional resource for finding the vehicle we want at the price we can afford. Heiser makes us feel like a valued customer even when coming in for an oil change.

Kristin Thimmig

Heiser Toyota is excellent. They have wonderful customer service. As soon as I walked through the doors I was greeted with a Smile from a wonderful Service consultant Samantha. She was very kind and even gave me a free car wash for the day. As I waited for my cars oil change to be done, I was also greeted by Tim my sales representative who helped me buy my RAV4. He was so nice to strike up a conversation with me to see how the RAV4 was treating me and to see how my day was. Joe the F and I manager was also so kind and said Hello and asked how I was doing. Everyone sure makes you feel welcome. My car oil change was also completed faster that I remember. Thanks for all the great service. Kristin

Brian

Update: Don Mayer worked with me personally to resolve this issue in a quick and respectful manner. It seems there is potential issues with the reporting of these services and Don is working with Carfax on that, as well as having the fluids re-done and plugs installed this time around. Updated rating. Original Post: Never reported over $800 in repairs done to my Truck. I have made multiple attempts to reach management to resolve. I also had notes on this work order to replace parts during the service and they ignored that. I even doubt they actually did any of the service since they never reported it and didn't replace all the plugs I had bought brand new from their parts department.

Billy Bahnfleth

I had a fun time at Heiser Toyota with Donnie. He is really down to earth and a fun guy to be around. He made me feel right at home and treated me with great respect. Normally a young kid like me wouldn't be given the time of day and a car dealership. But Donnie and the whole Heiser Toyota team made me feel right at home. I drove from Peoria, IL to Milwaukee, WI to go pick up my car. It is a used 2011 Honda Civic Si. I got a really great price on it and I love the car. I would definitely make the 4 hour drive to go there again!!!

Colleen O'Malley-Campbell

Staff are helpful. Car buying takes far too long because of paperwork but this felt better than prior experiences at other dealerships. I plan to return!

Mojeed Salako

I asked for a Red 2018 RAV4 Limited with ash/black interior but it was not available. In a week they got me one with extras I did not need to pay for. I had daily updates. After they got me the first one, it was at the last minute they pointed out some white paint spots probably caused by road works in the area. It was virtually invisible to my untrained eyes but they were honest about it and got me another one instead. I am absolutely satisfied with the professionalism of the sales agent we all call Al. He is superb. I have worked with him for over 23 years and 7 vehicles in total. Lis was also most extremely helpful in choosing maintenance/warranty. She is amazing.

Dianne Butt

Our salesman, Joe Reynolds was awesome. He made buying a used car very enjoyable! I would definitely buy a car from him again. A real Southern gentlemen!

Thomas Zingale

Just purchased a 2019 Toyota Highlander from this dealership. Do yourself a favor....check all the other dealerships for a good price. You will end up here to purchase your car. Great price - no nonsense. Look for Alex Hall a well knowledged good salesman with a good knowledge of what he is selling, and after the sale, a good person that went through the entire car with me, he made sure I was comfortable with my purchase.

Chris K

We were beginning to look for a minivan for our growing family. Donnie Her was specifically recommended to me by a family member as a knowledgeable, helpful, "no pressure" salesman. So when my wife saw a Chrysler minivan online at Heiser I knew who to call. Donnie was a top notch salesman, and helped us nail down a great vehicle at a great price, and quickly too! He even pointed out negative points in addition to positive things about the vehicle so we would not be surprised by anything. Once we got toward the end of the process Frank was a great help with his advice concerning Service Agreements as well. I would definitely recommend Donnie for anyone looking for a car.

Peggy Berg

The "check engine" light came on my way to work. I drove the half mile to Heiser. I had no appointment but they took my car to a technician for an evaluation, gave me a ride to work and reported back to me by mid morning. I had my car back the next day! I cannot imagine a better outcome.

Raymond Dez

Traded my 97 4Runner in for a newer model. I drove 1000+ miles in my 1997 4runner to get my new one and It made it there with no problems with 264,000 on the engine. So you can see why I was determined to get a newer model. Chris made the process very easy. Little longer than expected but really straight forward which I like. Price was very reasonable as well. Love my new ride! Thanks y'all.

Jodi Novak

I had a wonderful experience. Roger is the very best!

Eve Gleason

We had Jason as our person to help us with our test drive. He was very nice and honest. My husband was bummed that he had another person he was working with and had to step away and help them and could not give us all his attention. I love the suv we decided on and the staff as nice and friendly.

Renee Katona

The whole heiser team is always very helpful!

Jose Vazquez

These guys rock!! My salesman Bill Lawrence came through for me and set up me up with a nice ride. Treated me with respect and communicated very well throughout the process. He made the process very easy and painless. Will come back over and over again!

Kristin C

We just purchased our second car from Heiser Toyota, and both times we had the pleasure of working with Roger Droukas. He's honest, fair, responsive and kind...just a wonderful person to work with. We have recommended him to several people and have no doubt that we'll visit Roger the next time we're in the market for a new car.

susan wieloch

My new car buying experience could not have been any better. Al Hussain, my new car salesman did a spectacular job. He answered all of my questions and helped me with everything right up until I drove the new car out of the garage. Purchasing a vehicle is not always the most pleasant experience for a woman, but Al made it easy. Thank you!

Rod Krings

We had a great experience working with Becky Herbel and it was, by far, the best car buying experience we have had. We felt comfortable working with her, because she took an approach to inform rather than pressure. We left feeling like we made the right selection for our family.

peggy crape

I personally know of no other dealership that is more accommodating personable and easy to deal with than Heiser Toyota, the shining star at the establishment is James Hicks. I believe the Toyota Rav 4 I just purchased was my third vehicle purchased through Mr Hicks. On this occasion I also dealt with Mr Shahat Mohamed who gave me more than a basic run down of my new vehicles features and operating system, he was absolutely amazing patient and very thorough, both gentlemen are total assets to Heiser Toyota, very knowledgeable and extremely courteous. I personally cannot imagine dealing with anyone else. 5 stars everyday all day, thank you!!!

Ben Felda

My car has a stock sub-woofer in the back deck, and I was experiencing some vibration in the rear paneling when low frequencies were being played. I admit I was expecting to get a response like "not much we can do, plastic loosens up, vibrations happen". Instead they took apart the rear deck, and sub-woofer assembly, tightened everything up, then proceeded to go through the whole back seat adding felt to any spot where plastic met metal. They asked if they could spend time going through it and ended up dedicating two hours of warranty time resolving the vibrating. A month later and there is no vibration sound at all. I have heard others having this issue online and they end up resolving themselves. I am so happy Heiser took care of me!

Mary Sandgren

After having a horrible experience at the Toyota dealership in Racine, we were most pleased to have a wonderful experience purchasing a Toyota Sienna at Heiser Toyota! Joe Malinauskas walked us through an amazing negotiation process, treating us with respect and integrity. His concern for our satisfaction was over the top, and he spent an amazing amount of time with us, demonstrating every detail of the Sienna, taking us for a test drive, and negotiating a fair price for our trade in vehicle. Ella Golovina topped off our experience with her kind, informative, no-pressure financial services. When we arrived to pick up the van it was beautifully prepared for us, and Joe once again went out of his way to be sure we knew everything about the features of the car. He even took the time to teach us how to sync our cell phones and program our garage door opener. We drove away feeling VERY happy about our experience! We would HIGHLY RECOMMEND Joe Malinauskas and the Heiser dealership for anyone looking to be treated fairly when purchasing a new car.

Lili Rodriguez

I contacted Heiser around lunch time and spoke with Roger Droukas about a potential Sienna he had on the lot. He had it cleaned up and ready for me to test drive by the time I got there. Roger was very personable and low pressure. I was very comfortable dealing with him and I did buy the Sienna the same afternoon.

N Rab

Great sales service and smooth process for purchasing our certified Toyota Venza. Andy M. was great to work with and was consistently communicating with us as we set up the purchase from out of town. Very professional and helpful. The business was clean and everyone tried to be as helpful as possible.

Jason Schmus

Had been in contact with dealership via email regarding a vehicle we wanted to test drive. Upon arrival vehicle was out front and ready to go. Roger Droukas was our salesman who answered all questions we had about the car even though it wasn't a Toyota. Roger did not hover but instead answered our questions and left us alone to decide if we wanted to move forward. Everyone from the concierge at the front desk to the financial services was friendly and professional. Even the General Manager came out to thank us and give us additional pointers on our purchase. Will come back next time.

Daniel

Excellent follow up service, but they did break my heart. I found a particular vehicle that I was interested in so I called ahead of time to make sure it was still available. I was told that the vehicle that I was interested was on hold due to a pending deal, and that I would know by next day if the vehicle was available. The next afternoon, one of the employees did reach out to me to let me know that the vehicle was available to look at. We dropped our toddler off at the sitter's house and started to drive to the dealership, only to receive a call stating that somebody else was interested in the vehicle and was test driving it at that moment. Being that our child was already at the sitter, we still decided to stop there anyways just in case the person was not interested, as the dealership was an hour away from us. When we got there, the vehicle had been purchased. I guess I can't expect them to hold the vehicle for me for a couple of hours, however it definitely was a huge bummer and left a little sour taste in my mouth.

Mark Schultz

I bought 2019 toyota tacoma and came with after market rims and called in request of a special socket to take tires off it almost 4 weeks now and nobody seems concerned about this special 9 point socket to take the tire off if i had a flat but no socket they sent me spare key but no socket what do i do still waiting they made it right for me . Also had oil changed they make you very welcome.

Thomas Scherbert

Replacing a vehicle after an accident. We were shopping for a new SUV after ours was totaled in an accident. We visited a total of five dealers looking for a used vehicle to replace the one we lost. Our experience at Heiser exceeded all the others by far. When we arrived the sales team was very busy and one of the salesmen handed us off to Joe Malinauskas once he was freed up (have never known a car salesman to put customer service above a potential commission in my life). Joe treated us with respect and really listened to what we wanted. He showed us a few vehicles and then allowed US to decide which direction we were going from there -- the ultimate in low pressure sales. We test drove a few and decided to put some money on one to hold it while we thought about it. It turns out the couple who test drove that vehicle just before us had put an offer on it. Joe showed us a similar vehicle and we took another test drive. There was a rubbing sound in the back breaks of that vehicle. Joe promised to have it taken care of. The next business day we got a call that they had put new pads and rotters on the back breaks of that vehicle. I have heard dealers say they stand behind their certification process but these folks really mean it. Before going on the lot the vehicle had already gotten new brakes on the front and four new tires. Never once did we feel that our wishes as a customer were not being considered. The price may have been a few hundred dollars more than the lowest price we found on the Internet but for a vehicle with all new brakes and tires we could not pass it up. The finance person explained everything clearly, didn't force feed the service contract options, and even handled the renewal of the plates we were transferring. It is safe to say that I hate car shopping. But it is also safe to say if all my car shopping experiences had been like this one I would not hate car shopping at all. I highly recommend Heiser.

Michael Jacobs

Really just can't say enough about the professionalism and service. My product specialist, Jorgo Ndina, is truly one of the best in the business I'm certain. I've never dealt with any salesperson before like him. Both reserved, and unassuming, all the while competently selling me the car. Look, I write a lot of reviews, not all of them positive. I can assure anyone possibly interested in purchasing a Toyota, go see Jorgo!!! Appreciate everything, see you guys in 5000 miles for my first of 3 complimentary services, that anyone receives when they buy a car. You'll see me in 10 years for my next one too! Thanks for everything, Jorgo. Get that man a raise!!

Christopher Miller

First and foremost, my rating of this dealership is because of Becky Herbel. She is very knowledgeable, and was easy to work with. I had brought in my old car to maybe trade in, and I had already gotten a good offer from CarMax. When the trade-in appraisal on my old car came in lower than CarMax, I asked Becky if I could go to CarMax across the street, sell my car, and then use the check for my downpayment. Becky went and asked around I was able to use my CarMax check as a downpayment. Shahat is the finance guy who closed the deal, and he was good to work with too. He went the extra mile to register my car in Illinois, eliminating a lot of paperwork to do later. The deal I got for my car (CPO 2014 Highlander) was much more competitive than I found anywhere else. I drove up from Chicago to buy this car because it was about $1000 better than anything I was finding in Illinois, or close by in Indiana. All the questions I had before I drove up were cheerfully researched and answered by Becky, so by the time I drove up, I already felt like I was in good hands. I have a few complaints about the dealership in general: When I drove up and saw the car and inspected it, the tires seemed not quite at the 50% tread they promise for a CPO car. They wouldn't adjust the price for that. Since I was already getting a good deal that I drove 80 miles Since I usually expect to replace the tires on a used car I buy, it wasn't a huge deal, but left a sour taste in my mouth. The other ding is the first price they presented for the extended warranty was almost double of their second offer (which I took, and am now considering returning because Toyota gives you 30 days to return the extended warranties). What if I had said yes to that? I'd be paying a totally inflated price for that. Overall, I had a good experience with the dealer and a great experience with Becky. The interactions I had with Heiser (though I listed a few complaints above, but I think that's just car dealerships) were so much better than with other dealerships I had contacted and gone into. I recommend Heiser, but do your homework on an extended warranty if you think that is worth it (not sure it is) and be able to counter with prices other dealers have for it.

Luis Diego Hernandez

Jorgo was extremely professional and I am really happy that he helped me to buy my new vehicle!

S. Leppert

Had a great experience working a deal with the Internet Manager Zach and Al Hussain. I worked on some numbers on a 2015 Certified Pre-Owned Toyota with Zach prior to coming in and once we were there Al took over and he was awesome to deal with. Our old cars are early model 00's so we were not used to all the bells and whistles of newer model vehicles. Without even being asked, Al took the time to explain all the features. He greatly shortened our learning curve and is simply a great guy! Highly recommend!

Bill Koehn

I contacted Scott Buth to share what type of used vehicle I was considering. He immediately emailed me several choices. We made arrangements to meet the same day, and after learning what I was currently driving, he narrowed it down for me. When I arrived, I fell in love with the first vehicle he chose & purchased it the following day! Scott was awesome, professional, friendly and knew exactly what I would need for my lifestyle. I was also impressed that the manager, Steve, took the time to come over and greet me. I can't speak highly enough regarding this entire process. Scott and his co-workers were terrific!

Jason Hayes

Jorgo was very helpful, and kind. I appreciate his patience with all my question about differences between two cars. Now that two weeks have passed, I want to update my review. I have gotten (almost every day) an email asking why ,or if I'm still interested in buying a car. I was told that this is the lost price and that they would consider adjusting pricing on the used car i looked at. I have moved on. Still shopping but, I dont want to pay sticker for a car.

Bill White

Leasing my vehicle at Heiser Toyota was an exceptional experience. From the outset, Brett Boman listened/understood my vehicle needs and presented the appropriate vehicle options. Brett is a true business professional. Once I selected the Sienna XLE, Brett prepared all the necessary paperwork in advance so when I arrived at the dealership, my time was not wasted. Brett personally escorted me to Finance to sign paperwork, and then introduced me to Roger Droukas for my comprehensive vehicle inspection/overview. The entire process took less than an hour, but I stayed for a while and enjoyed a conversation with Brett and the team. First class team, first class operation. Thank you.

Lisa Ross

This is our 2nd vehicle purchase at Heiser. Our Sales Consultant James Hicks, both times, was a pleasure from the purchase of our SUV right down to the explanation of the vehicle details. He really takes excellent care of you. James is super nice and makes you feel like family. Thank you Heiser and James!

See Thao

I came to help my sister purchased a new rav4 not long ago. We worked with Tria Lee and he was amazing. He made our experience so quick and easy. I didn’t feel that he was pushy at all. He took his time to listen to what type of car we wanted, and he cover everything with us to his best ability that we feel confident about the car. I would really recommend Tria If you are looking for someone who is ambitious and willing to help.

michael melton

It was a first class experience all the way. They make you feel right at home, no pressure sales, very informative, Joe made me feel like he was an old friend, even though I had just met him. They treat you like you are more than just a customer, but someone special, the way they go out of their way to serve you, right down to the refreshments. They really make you look forward to coming back, whether it be for servicing your car, or buying a new one. P.S. / I hope I got the right Joe, He told me his full name, but I am terrible with remembering names. He was the Joe that recently got out of the Coast Guard. The finance person {Frank ?} was an exceptionally nice person, and very informative. Ella was very nice also, although I did not talk with her long. Five Star all the way, for the entire experience. But "Joe" gets the MVP from me overall, it wasn't just about making the sale for Joe, we got to know each other on a personal level, which really impressed me.

Nancy Krueger

Everyone at Heiser Toyota was very friendly and helpful. Joe is a great salesman and definitely knows his product. I purchased my last car there, too; and was very satisfied. The service department is great as well. I will definitely recommend Heiser Toyota to others.

Corey Gauthreaux

I was looking to trade in my fiancee's SUV for something newer and more capable for Milwaukee. Dave was an awesome help and did a fantastic job going over their available options. We got a lot more than expected on the trade in, and a good deal on a 3 year old Rav-4.

Noah Barkelew

I recently leased a vehicle for the second time through this dealership. Both times were great experiences. Bill Lawrence helped me get into the exact car I was looking for. He explained everything about the car I needed to know both thoroughly and professionally. Thanks for everything!

Christine Duncan

Our salesperson James Hicks III was AWESOME! He had all the info ready for us when we came to preview the vehicle, he was very conscience about out time. We would definitely purchase from this dealer again, and we would love working with James again!

Carlos Ruiz

Very happy with Heiser Toyota from all respects. Always easy to deal with, from purchase to service.

Desirae Washam

Al Hussain, Brett, and Shahat were great to work with and I’m thankful I was able to have them as a sales team to put me into my new car. Al was kind, patient, knowledgeable, and I overall had a great experience working with him!

Joseph Collura

Big shout out to Roger Droukas Jr and the Heiser sales team for my amazing buying process for my new 2020 Supra LE .From start to finish I was kept in the loop on what was going with the many delays from Toyota.Thursday when I went to pick her up many of their team congratulated me it was an awesome experience.Thanks again. Heiser customer for life!

John Kotarski

I had a great experience working with Brian. We stopped in to see a car we saw online, but it was no longer available. Brian did a great job finding another vehicle that we were happy with and made the paperwork quick and easy.

Jeff I

What can I say. In the few times that I have purchased a car I go into any dealership with a level of skepticism. Ready for the "pressure sell". Then I met Jorgo (pronounced like Georgio) and the Heiser Toyota Team. I came in armed with the exact cars that I was interested in. Jorgo asked a couple questions about what I was looking for and that was really it. He made sure that the cars were in inventory and then gave me the opportunity to drive them and review them. I left after having ample time to look at the cars I was interested. At no point did I feel like I needed to buy any vehicle before leaving. I did decide to purchase one of the vehicles that I had test drove. There was a chip in the paint on one of the doors that I needed them to take care of, which they agreed to before purchase. I agreed to take delivery early the next week to provide enough time for the body shop to take care of the chip. The biggest challenge that I had was a death in the family that required the paperwork to be completed sooner. We scheduled time to complete the paperwork on a Friday and the plan (my plan) was to take delivery the following Monday. We came in at the end of the day on Friday to complete the paperwork and payment, etc. Much to my surprise Jorgo led us out to the delivery bay and showed us that the car was ready to go. So not only did they set it up so that we could complete all of the paperwork, but they also delivered the car to us 3 days early with a nice, clean, beautiful paint job. The chip was repaired and the car looked like new. Overall Jorgo Ndina and Steve (Sales Manager) made this process fantastic. They made my day by getting the car done way before expected and I left a very satisfied customer. I know that I will be looking at the Heiser Toyota inventory first the next time I am looking for another vehicle.

John Klett

Roger, thank you and the Heiser Toyota Team for making my experience in leasing a 2019 Tacoma pleasurable. The process was expeditious and professional. All my questions regarding the Tacoma were answered. I look forward to continued first class service at Heiser Toyota.

Natalie Christensen

Our salesperson, James Hicks, was the best! He made us feel like family from the moment we met and even came in on his scheduled day off to help us ... twice. The whole experience was positive. We will be back in the future.

Michael Rehbein

I give this dealership my highest recommendation! A pleasure to do business here. Trevor in internet sales was great. Quick to reply to inquiries and very helpful. Jason was our sales consultant and he is terrific! Very knowledgeable and honest. I was able to get a fantastic deal with unparalleled service. Well done!

Luisa Orrico

Heiser Toyota lived up to its reputation! Great place to do business. We purchased a certified preowned Highlander. Our salesperson Roger Droukas made us feel right at home, which was important since my husband and I had our 3 little kids with us! We highly recommend this dealership for a new or used car.

Austin Xiong

Had a great experience, very easy-going and informative.

Taylor Naumann

Wonderful service!!!! I currently bought my first car with Brian, he knew what I was looking for and helped me find the perfect car. The whole experience was stress free. I enjoyed every minute working with Heiser Toyota!

Matthew Sorrentino

Bill in Sales and Shahat in Finance were fantastic and bent over backwards to assist me with getting me my perfect car. I went in for a Certified Preowned RAV4 and basically talked myself into a brand new 2020 Corolla Hatchback and they had me out of there in a few hours in my new ride. Great group of people!

Jordan Kolbow

Roger Droukas is your guy if you want quick easy customer service you always hear horror stories about spending an entire day at the dealership when buying a new vehicle. I believe I got to the dealership around 11 and was driving off the lot in my new vehicle by around 3 or 330. Roger was very informative and helpful with everything that goes into buying a new vehicle especially for me as someone who was buying their very first brand new vehicle. I highly reccomend Roger as a salesman.

Goshpa Vang

Out of all the times I've been here, Shane was absolutely phenomenal! He made sure that my car was taken care of and gave me full details on what was possibly going on with my car. I will definitely be requesting for him from now on!

Timothy Stellmacher

Mr. James Hicks III was very knowledgeable and accommodating as I and my wife shopped for a new Toyota Highlander. He stayed on task, first identifying our want/need and then proceeded to the financial part. We appreciated this approach and would highly recommend anyone searching for a new vehicle contact James Hicks III. He is supported by a very professional sales team at Heiser and we appreciated everyone's support during the purchase process of our 2018 Highlander.

Garrett Warren

Came here with a unique problem on my Toyota I was unable to fix myself. They fixed it quickly and for a very fair price. They also filled up my spare tire which I had been neglecting. If you need Toyota service done don't hesitate to come to Heiser service department.

Shamil Asani

The whole buying experience was pleasant and stress free. The sales staff at Heiser Toyota (Scott Buth sale Man) are very personable they helped us to test drive and look at a variety of different vehicles. I will be back for future purchases and will refer many friends.Thank You

Pooja Patel

Lorri was exceptionally helpful and kind in helping me find the right vehicle. The dealership is stocked well with reasonable pricing. Would recommend her and the dealership to others!

Anny Hughes

Ok— do I come in for a Toyota Big Girl right. Yet, they don’t have her. . . My salesman Dino look for more great options, but they are not what I’m feeling. Told him what I strictly here for, he sits think, makes moves, and see what he can make possible. I’m actually waiting for him to come back now. This is a pretty good dealership. Nice people. Great snacks. Oh and TREVOR!!!! Amazing! He is why I’m here today.

troyr biwersi

We just recently traveled to Heiser from Madison for our 2nd lease with them. Alex and the rest of the staff have given us a great deal each time, and never brought on the pressure. Worth the trip!

Kim Pierce

My father and I had been looking for a brand new SUV vehicle and were between several, ultimately settling on the Toyota Highlander. What began as "just a test drive" ended up being the beginning of a trusted relationship, making me WANT to purchase my vehicle from Brandon. I had planned on getting the 2014, but they no longer made, nor could they find it...what was suppose to take a couple months to get, turned out to be LESS than a month and a 2015 Limited that ended up being LESS money than the 2014...how awesome is that?! Brandon was VERY low pressure and had lots of patience with all of my questions, concerns, etc, as well as the General Manager Bill. BOTH were very concerned I was happy and understood the process throughout! As a matter of fact from the time I was in and test drove, one of the perk items changed, yet BILL assured me that I would STILL receive it! Liz was fantastic, helping me to figure out the benefits to purchasing extra warranty's etc and what I would need since I plan on keeping it FOREVER (lets just say I sold my 1994 Toyota Pickup, yep it was a classic with only 37,000 miles.) I also like the VIP program...So far so good! I HIGHLY recommend Heiser to ALL, I did NOT experience ANY high pressure sales or finance tactics which I KNOW customers are weary of. There location is fantastic RIGHT off the Expressway!

Norbert Eglash

Today, July 25, I took my 2007 Toyota Camry LE for its scheduled 6 mos. maintenance check & oil change. It was a most efficient & well accomplished experience for this 80 year old. Samantha Jezwinski was my well-trained service advisor; she kept me abreast of the time involved & informed me of a couple filters that needed replacement, and asked me if I'd like the free car wash [of course, I accepted!]. The entire maintenance took a bit less than an hour; Samantha originally informed me it would take 1-1/4 hrs. Meanwhile, I enjoyed the waiting area with its comfortable seats, newspapers, magazines & wide screen TV & a delightful cup of hot chocolate. This was a time well-spent! I highly recommend Heiser Toyota Milwaukee for my great Camry LE driving experience (76,000 mi.), but also their wonderful, efficient & caring maintenance service.

Mark Capitaine

Just completed a trade for a 2015 4Runner. Absolutely the best car buying experience in my lifetime of 30 or so new vehicle purchases. Ron Ripple deserves praise for his ability to make the numbers work, to have empathy for his clients, and to be available at all times during the transaction (we live 150 miles from the dealership). Ron has impeccable knowledge of the vehicle, giving a very capable demonstration of all vehicle functions as we took possession of the car. Thanks!!

Joe Blow

I came into the dealership for service and Chue Lee mentioned to me that there were a lot of new features on the new 2018 Camrys . I went into the showroom and met a salesperson named Andrew Mamayek. Andrew Did a fine job showing me new automobiles and giving me the inside on how the cars were made. As we got into negotiating Andrew Was great in helping me get a good deal on the new vehicle and for my trade in. Shahat Mohamed, our finance person also helped on closing the deal since he was my salesperson with previous purchases. I have purchased 7 vehicles in the last 9 years at Heiser Toyota and this by far has been my best purchase to date! These 3 individuals Made my experience with Heiser Toyota enjoyable and I would recommend them to everyone!

Ellen Rasmussen

Unexpectedly faced with needing a car, I was overwhelmed by the prospect of the car buying process. Immediately upon my arrival, Dino made me feel at ease and confident that I could handle the process. With the guidance from my existing mechanics, I had narrowed my choice to two vehiclesa Toyota Rav4 and another. Dino listened to my story, asked appropriate questions and found an initial good match. I was even sent forth with grace to test drive the other vehicle. Dino encouraged me to ask questions and invited me to keep in contact with him, especially if I found options that I liked and hadn't experienced in the first test drive. His care and conscientious follow-up are what sold me on the dealership. It didn't take long to find the great match. I am very pleased with my experience and the Rav4. I have already recommended Dino & the dealership and will continue to do so.

Karen Voelz

Was in the market to release a new 2020 Toyota Highlander and stopped in at the Heiser Toyota dealership for a Lease quote. Worked with Jason Larner and Brett Boman to come up with a great deal that met my lease payment criteria and timing. Both Jason and Brett really worked to make this a customer centric experience. Would definitely work with them again in the future.

Leslie Coomer

Craig Stryzewski provided the BEST buying experience for us in all our years of purchasing vehicles! This was our first TOYOTA purchase and our second HEISER purchase, but by far Craig stood out! He was extremely knowledgeable about the vehicle we were purchasing and very fair about our trade vehicle. He presented himself in a very professional manner and represented Heiser Toyota with great pride. General Manager Pat Pomeranz personally introduced himself to us and thanked us for our business, which does not always happen at dealerships. Also, Business Manager, Nick Martinez, was great to work with during the financial transaction. He was very interactive with us and made the "boring" part of buying a car a fun experience! We will most definitely return to Heiser Toyota for our next vehicle purchase! Thank you to all!

Julie Dittmann

On March 27-2020 my husband and I purchased a brand new toyota 4Runner. Our salesman was Tria Lee. He made getting the toyota we wanted so easy, from special ordering it to taking delivery. He took time to explain/show us the features, helped set up our SOS account and he connected my husbands phone to bluetooth. He went over and above his duties to change the plates from his old 4Runner to the new one and then put my plates of the old 4Runner and connected my phone to bluetooth. I would definitely purchase another vehicle from him!!!!! Keep up the great job Tria.

Lorraine Hamodeh

The Staff at Heiser Toyota are very Professional, Effiencent, Friendly, kind, knowlegable, and the provide Fast & Excellent Customer Service. So , I give them a 5 Gold Star Rating⭐⭐⭐⭐⭐ Sincerely, Lorraine H. (aka) Gma😉👍

Jordan Peters

Great service!! Just bought my 2017 Highlander from Tria and am absolutely thrilled with my purchase. Tria was great with my schedule and always responded to me very quickly! Would highly recommend him and this dealership.

Michael Shlensky

I have leased or purchased 9 vehicles from Heiser over the past 12 years and continue to be impressed by the ease of doing business with both Roger Droukas and Pat Pomeranz. There straight forward and trustworthy approach is an anomaly in the auto buying experience. I would wholeheartedly recommend them to all!

Grampster 5

Had the oil changed on both our vehicles. No issues and quick and prompt service. Have used Heiser in the past never an issue. Give them a try!

Jake Dziekan

The recent purchase of my used 2015 GMC HD Denali from Heiser Toyota was easy and painless thanks to their dedicated team of sales people. I was not pressed into anything and I was able to take my time in the purchasing process. I am very satisfied with the vehicle as well as the price I paid for it. Rebecca Herbel was a great person to deal with on this whole venture acting very professional and friendly through my month long decision. I would definitely buy a vehicle here again. Hopefully they have what I am looking for next time as well.

Margo Dawson

I walkeI d in just kidding, I had the Benz pulled up on my phone and said I am here to pick up my car I really was kidding I did want to see it and find out more information But they sent me to Dino he took my licenses then went and got the car for me to test drive once he knew I liked it he continued with the approval cleaned her up signed some papers No fill up though and I was on my way. It was Awesome Thank you Heiser Toyota.

Debbie Boetcher

This dealership is the best..They let me know when oil change is coming due do a great job going thru all details of how the car is operating . Not pushy..All the staff there are genuinely friendly .

Christina Waterman

We were in need of a new car and fast. We were able to test drive many cars to make sure it was right for our family. The lounge area was nice while we waited. The finance and sales people were great.

Jeanine Neitzel

Had a transmission problem with my Toyota Camry. Bob informed me that it might be covered under warranty. He looked into it and Toyota covered the total cost of replacing the torque converter. My Camry had over 100,000 miles and now runs great. Thank you to Bob and Heiser for the great customer service and standing behind your product.

Aleena Heldt

This is our 4th car we have bought with Roger. He is such a huge asset to Heiser and he is the only reason we continue to return to Heiser to buy our cars. Roger makes the entire process smooth and gets you in and out as fast as possible. Looking forward to seeing him in another 10 years.

Art Mellor

My wife and I just leased our first car; previously we had always paid cash, but our current situation (and current interest rates) made leasing a more attractive option. After deciding which cars we were interested in trying (one of which was a Camry), we went to Heiser Toyota on the recommendation of a friend in the commercial leasing business. Our experience with Dick Langon was fantastic. He was personable, no pressure, and suffered through my many questions about leasing without seeming like it was a burden. Lis Arndorfer handled the financial side of the transaction in just as friendly and competent of a manner as Dick. We're extremely happy with how everything played out and we would recommend Heiser to others.

Humberto Salvo

I recently visited Heiser Toyota for a new car. I was welcomed by Porchia who literally went out of her way to help us find the car that I wanted. She even went the extra mile to have the car ready on the day of my birthday and had a huge blue bow on it. I also want to thank Shahat Mohamed for helping us with the approval process. This team did an awesome job and I plan on going back for my next vehicle sometime in the near future. Thank you!

Diane Clow

Just purchased a new Tacoma at Heiser. We purchase all of our vehicles at Heiser Toyota. Everyone there is great to work with. Roger Droukas is very informative, knowledgeable and super great to us. We recommend him and Heiser to all our friends and family.

Jou Xiong

I just recently purchased a 2019 Toyota Rav4 from Heiser Toyota! When I got to Heiser Toyota, I did not think I was going to make a purchase that day but the sales associate, Tria Lee, was very helpful and patient with my mom and I when we wanted more information on the Rav4. My mom isn't all that comfortable in speaking English since Hmong is her first language, so it was great that Tria was able to speak to her and explain the things she did not understand or wanted to know. He did great in explaining the car features to us and got us a good deal! I would definitely recommend! Everyone there is very helpful and kind!

Gtown Resident

If I could I would rate my experience TEN stars. My wife and I had the best car-buying experience at HEISER TOYOTA I had to write this review. We practically bought our 2017 Highlander from home.There was no sales pressure. Bill Lawrence worked hard to find the vehicle "we" wanted and he offered a great price from reviewing other local dealers. Everyone on staff that we've dealt with has been very helpful and knowledgeable and able to answer our questions. It was very important to them that prior to leaving the dealership with our new vehicle every area of the Highlander was explained in detail we could understand. Some may say every dealer does the same. But we believe they took special attention that we understood everything. Bill Thank you for the most pleasant car-buying experience!!! Special thanks to Jorgo Ndina for his assistance. . We just had our Highlander in for its free 6-month checkup from Toyota. Bill and Service Advisor Nickolas Pluim- Beier setup the appointment and handled everything. We love our new TOYOTA Highlander. Its a great vehicle and HEISER is first rate.

Jennifer Church

We would recommend James Hicks III, in sales if you are looking for a car. He is very professional, listens to what your objectives are, and offers advice on the various options for you have to select from. We have been repeat customers because of his outstanding customer service.

Michelle Monique

I had the pleasure of working with Porchia Woodson in sales along with the entire team who assisted me in purchasing my Mitsubishi. I felt my voice was heard, I felt comfortable and I felt at ease. Porchia was not only friendly, but provided excellent customer service, going above and beyond to ensure a great buying experience was accomplished with the Heiser Family. I would recommend seeing Porchia to all my family, friends and strangers who are looking to buy a new vehicle.

Big O Cartagena

Been a loyal customer for nearly a decade. Always got our cars & trucks from Heiser. Their Customer Service is beyond great! As an entire team they make you feel like a part of that team.

Robert Hayden

I went to Heiser today to get an oil change & 30K mile vehicle inspection. I was taken care of by Samantha Jezwinski, Service Consultant. My car was done in about an hour which was excellent. When I went to the car to drive it to the car wash it wouldn't start. At 1st I thought that I had the wrong fab. Samantha checked & rechecked her records & said it was the correct fab & the problem must be the battery. She changed the battery in the fab & away I went. Thank you Heiser & Samantha!

Susan Zamzow

My husband and I leased a new 2013 Toyota Sienna from Heiser. Our salesman was Craig Strzyzewski. Craig was very helpful and conscientious of what we wanted. Dealing with Heiser was honest and up front, the leasing (paperwork) was quick and easy. We have nothing but praise for Heiser Toyota! Jerry & Susan Zamzow

Brett Williams

I would highly recommend Becky and Heiser Toyota. Becky was knowledge and helpful, and there was no pressure to make a purchase decision. We checked other Milwaukee area Toyota dealers and Heiser had the best pricing for our new vehicle purchase. Thank you Becky!

Yauheni L

Me and my wife decided to lease car first time in our life! After long time of searches and hours spent on other dealers, we finaly found the best place to go - Heiser Toyota! The way how they meet you is next level of service! Al Hussain understood all our demands and did his best to met them! I would say i got even more then i asked for! Higly satisfied! Also we are very thanksful to Jessica, for all her work on our case! Trust me, she will make you an offer, you will not refuse! Also thx to Goran for complete explaination of lease details! Guys we love You all and Toyota Heiser! Thx from Eugene and Nafisa! Will recommend you to others! I would give 10 starts, if i could!

David Reinelt

I have been taking my Lexus RX to Heiser Toyota and they have always done a great job. They are a great alternative to the more expensive Lexus dealerships. They have a comfortable waiting area. Samantha did a great job quickly giving me accurate pricing for the work to be performed.

Tom Leunig

I visited at least 4 other dealerships looking at SUV's. I was searching on-line and found that Heiser Toyota had several Highlander's like I was looking for. I got an immediate e-mail response from them and set up an appointment. When I went to Heiser Toyota I met Craig Strzyzewski. Craig really knew the Highlander and guided me through the process. When I picked up our new Highlander last Saturday, Craig made sure I knew all about the functionality of the dash features and all the other neat stuff. He was a pleasure to work with. I really liked the Hesier Toyota dealership experience and would recommend it. We will be back in a year or two for a Rav 4 for my wife!

Nandini Bhattacharya

Just drove in today with our new Prius, this is our second Toyota from Heiser and both times we dealt with Craig.Craig got us good deals on both the Highlander as well as the Prius and he made the buying experience comfortable and smooth. We are very happy with their services.

Katie Kenagy

I bought a car from Heiser about a month ago now and my sales person, Roger, is amazing. Very friendly and answered all my questions before and after the sale. I would highly recommend him to others to ask for by name :)

Jerry O'Connor

We are thrilled with the 2021 Highlander Platinum SUV. Alex Hall did a great job assisting us and the dealer experience was overall a pleasant and satisfying experience.

alexis sommers

Joseph Reynolds You are very welcoming, communication was on point!! You helped me and my husband with the Venza today & getting all the correct information you needed so We can walk out with the keys to my new vehicle ! I thank you so much Joeseph 👏🏽👏🏽 …

ken merrill

The team at Heiser Toyota has this customer service thing figured out. We feel like we got an excellent value on a pre-owned Nissan Rogue. Special mention goes to the sales rep we worked with, Craig Strzyzewski, who went above and beyond to resolve a minor glitch with the vehicle. The whole team, including Craig, Brian Drewek, Gerald Johnson and Lis Arndorfer-Mess, treated us with respect and professionalism throughout. Really top service. They know how to make buying a car a pleasure. Heiser will be the first place we visit when we're in the market for a vehicle again. Kudos all around.

gonzalo vega

My brother in law bought a Corolla last year from Heiser this year he was looking to upgrade for a 16 Camry we went to Heiser we worked with Shahat he gave my a better deal on a year newer (17 Camry). He knows his product very well and told us which car would be better for us. I Live in Chicago if I'm in the market to buy a car I will be back. and my brother in law Fernando and my sister looking to get an Avalon in a couple years. they will come back for sure

Emily Bear

I was not enthused with the premature obligation to replace my vehicle during December in WI- after another endless day of unsuccessful car hunting, I reluctantly decided to stop into Heiser Toyota (I was sincerely ready to call it quits/ resort to rollerblades and call it a day)- and couldn't be any more pleased that I did: Joe Krueger came to immediate assistance (despite the fact that it was 2 minutes before close), he was so down to earth, patient, and intuitive to my general discontent for having to make such grandiose a decision in so little time. I didn't feel like I was speaking with a pushy salesman, I felt that I was having a conversation with a friend who was truly listening to my concerns as if they were concerns of his own. Long story short, Joe was a breath of fresh air- he listened to my needs and went above & beyond to ensure they were met. An experience I was completely dreading turned out to be one of the best buying experiences I've had to date. Thank you, Joe- Not only do I love my car, I'm beyond relieved to feel confident and secure in my decision to buy. I appreciate feeling that you had my back throughout the process, and how proactive you were to ensure my concerns were addressed. Well done, Heiser Toyota- Many thanks, Joe Krueger!

Nomin8506

I worked with Jorgo to purchase a Toyota Tundra. I was an out of state buyer and Jorgo helped me with accurate description of the vehicle. He was fast and thorough with pictures and details of the car. He helped me get a great deal and also helped make the whole car buying process smooth and easy. Highly recommend Jorgo and Heiser Toyota!

Oleg Gurin

I have very good experience with maintenance work at Toyota Heiser. The whole process from scheduling to completion is easy and convenient. The work is done with great quality. The personnel is friendly and professional.

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