Reviews of Heiser Chevrolet West Allis. (Car Dealer) in Milwaukee (Wisconsin).

Heiser Chevrolet West Allis

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Car dealer

Used car dealer

10200 W Arthur Ave, West Allis, WI 53227, United States

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Information of Heiser Chevrolet West Allis, Car dealer in Milwaukee (Wisconsin)

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Reviews of Heiser Chevrolet West Allis

Jeannine Trott

Demetrius Bennett, sales, assisted me in getting the car I had painstakingly researched on their website at a great price. I was able to walk in and say "This is the SUV I want" without wasting my time trying to cajole me into purchasing a vehicle which didn't fit my budget or I didn't like. I got a very good price for my "new to me" 2020 Equinox after receiving a very fair amount for my trade-in and a reasonable down payment. Jordan McGee, Sales Manager, really listened to what I wanted and needed for this sale to be completed. Brad in financing helped me with the paperwork and gave me plenty of time to make decisions about warranty and loan terms. I left Heiser Chevrolet with a vehicle that I love and one that has met all of my needs.

Steven b

Was very glad to be able to get my car in promptly, even though I didn't have an appointment. Amy, my sales lady, was able to help get us some transportation so we could get lunch while we waited. She made what was a very bad day much better. All staff was helpful, and even let me into the repair shop to examine my vehicle myself.

Joe Trussoni

I had some concerns with my vehicle that had been limiting my use of it. I worked with Service Writer Keith, and he did an excellent job of listening to my concerns, and explaining to me the plan and progress of diagnosis. I got a Shuttle Ride to work from George, and he was both professional and personable. Good conversation! I authorized an overnight stay for additional testing and verification that the fault was gone. Further communication with Service Writer Keith confirmed that no issues were present, and my vehicle was well. I got a free car wash too! A 3 day road trip just a few days later confirmed that it was fixed. Thank you Heiser Chevrolet!

Barbara

Heiser exceeded my expectations. Dave was very helpful and I purchased exactly the truck I wanted. My salesperson kept me up to date @ the delivery date and when it arrived Heiser made every thing very simple. I feel I got a good deal on the price and I was treated very well through and through. My last vehicle was purchased through Heiser. I did check out other dealerships and I feel that Heiser has the best; informed and not pushy salespeople. And the best price and availability. Heiser will treat the buyer with respect.

Michael Kraak

Adam my salesperson was great. Very good Communication with me on the vehicles arrival and setting up a pick up day and time. Heiser doesn’t charge a market adjustment fee. Part of the reason I went there. I was satisfied with my trade in value that they gave me on my 2016 Tahoe. I will return to Heiser for a future vehicle purchase.

Nicole Buie

When I went into the dealership I was greeted right away. Salespeople we’re very nice and courteous. My salesperson Daryl worked with me and made sure he answered all of my questions. It made my experience of buying my car so much better. I really love my new Chevy Malibu

Jermaine Lipsey

I've purchased/Leased three cars from Heiser Chevrolet since 2016 and it has always been an EXTREMELY pleasant and stress free experience. Salesman Jason Clark is VERY easy to work with and is Amazing at his job! I Highly recommend!

Jenny Gardipee

I couldn't have asked for any better service. Keith was better then the best. His customer service and dedication to getting my car fixed as soon as possible and worked with me in getting a loaner car while they waited for the part was more then I could have expected. I got an unfortunate flat on the loaner they gave me and Keith worked with me to get it back on the road again. Heiser has the best service department and I wouldn't take my car anywhere else. Thanks again Keith for going over and above!

Over Yonder

Excellent service. I thought it would be cheaper for an oil change anywhere but a dealership. I was so wrong and will not make that mistake ever again. $60 less with much better service. Free soda, coffee, water while you wait. Mike Catanese was so professional and listened to my concerns. He needs a raise. Can't say enough. Will not go anywhere else for my service needs.

mike smith

We had the best experience purchasing a vehicle from Heiser. I have to say in this economy with delays shortages its tuff to make things happen quickly. BUT that's where Heiser comes in they are very helpful honest people and get it done. They have the Best Price, Best Financing and of all a Great Helpful Salesman. Thanks Again Heiser Chevrolet !! Mary & Mike Support Your Local Businesses !

Steve Wolf

Our salesman Dave Shepard, talked mainly to me about the vehicle I was interested in purchasing. My husband and I were very pleased with his explanation of new vehicle features and operation. The showroom and restrooms were very clean. The service department also had a clean and organized appearance.

William Thorpe

My experience buying a car from Heiser Chevrolet was excellent from start to finish. I found the car I was looking for on their website and knew exactly what I wanted when I walked in. I worked with Dave Shepard and he made everything very easy. I explained to him, when I came in, that I had a time constraint, as I had to pick up my child. He assured me he could accommodate. He was able to quickly let me see the vehicle I wanted, value my trade-in, explain financing options, and get everything sorted so I could come back the next day and take delivery. Jordan McGee also came over, offered a warm smile, and assured me that everything was going to go well. We made a no pressure deal I was completely happy with and they had me out the door with time to spare. When I came back the next day my new Bolt was ready to go. Dave showed me all the ins and outs of my new vehicle and introduced me to Greg Koss, who is an expert on electric vehicles. Greg patiently explained to me how to use the charging equipment and answered all of my specific electric vehicle questions. After that Brad Sterling and Amy Elertson finalized my financing and charger installation rebate. Everyone was especially friendly and efficient. Employees at Heiser worked together to make my buying experience a great one. They were fair, friendly, and honored my time. I would not hesitate to return or recommend a friend or family member.

david kurzynski sr

Our salesperson amy elertson helped us through the process of buying a new car very enjoyable. this is our very first time buying a brand new car, as we are 74 years old and will also be our last. she walked us through how everything we needed to know about how the car works, much better than reading the manual and understanding all of it. she was very patient with all our questions. we also forgot the title for our trade in car, and she followed us to our house to get it and bring it back to the dealership saving us a long ride back, above and beyond a great employee. we love our new car, it drives so smoothly and we sit behind the wheel proudly.

Kory Wandrey

Heiser is very welcoming and friendly. We have bought two vehicles there in the past 6 months and couldn't be happier with the service.

James Jinning

Mr. Shelton was fast friendly and informative! The transaction and paperwork was fast and easy. He fitted me in a brand new equinox that I think I love more each day I drive it.

James Zavadsky

Steven Shelton did an outstanding job as our sales representative. He is knowledgeable on all aspects of the sale, before and after! He also thoroughly explained the operational aspects of the car and helped us get OnStar working. My wife and I never had OnStar before. It can be confusing! My wife and I cringed at the thought of buying a new car. Thoughts of high pressure sales tactics and low ball trade in offers plus high vehicle prices made us very, very uneasy. Steve wasn't like that, he was friendly which made us feel at ease. He made us a offer we couldn't refuse! I guess the only bad thing I can say is there were no Corvettes to look at.

Kaitlyn Mielenz

Dave is wonderful! I have worked with him for the last 7-8 years! 3 leases and now the purchase of a vehicle! Always so easy to work with, kind, and very professional!

Emily Valdez

Roberto was our salesman and boy did he go over and beyond for me and the hubby. He was inquisitive, kind, humble and extremely patient when it came to the hubby. We simply went in to get an oil change on my vehicle and walked out with a brand new SUV. Thank you, Roberto for being a great salesman especially batting for us with our difficult questions&responses.

Barbara Holzmann

The website was accurate. When I decided on the vehicle, I was contacted promptly and given all the information correctly. There was no hard sell or bait and switch. The salesman, Dave, was extremely knowledgeble, polite and delightfully funny. We love the vehicle and in comparsion I consider it a bargain.

Tom Kozlowski

I'm a long time customer of Heiser and my sales rep for my last four (at least!) leases has been Willie Lemle. I wanted to take this opportunity to acknowledge the great service Willie has provided me over the years. He's been easy to work with, is very customer friendly in answering all my questions, returns my phone calls in a timely manner, and does whatever it takes to help when needed. Willie, congratulations on your retirement after 25 years at Heiser! You've earned some well deserved time with your family! Thanks for everything. Tom Kozlowski

Nicole Pundsack

I had a great experience with HEISER Chevrolet. I initially was dealing with HEISER Ford when my check engine light wouldn’t shut off. HEISER ford had my vehicle for three days trying to diagnose the check engine light code. The woman that I was initially dealing with Miranda told me that I need to make an appointment with Heiser Chevrolet because they have a better knowledge with My vehicle. This morning I called and spoke to Jennifer. She understood my immediate need of my vehicle and accommodated me by speaking with the service manager Mike. Mike and Jennifer got my car in the same day of my call and fixed the same day. I am very great full for their immediate response, superb customer service, and kindness. I will definitely continue to do business with Heiser Chevrolet.Thanks again, excellent customer service and teamwork!!!

John Zimpel

Brian Crandall and Jason Clark always take care of myself and family every time we need a new car. They make us feel special. We will always recommend Heiser to our family and friends and will be loyal customers forever.

Terri Lobner

Service Representative went to bat for me, in lowering my cost for repairs. Bill would of been over $1,680.00. Paid under $200.00. A blessing for sure! Just no words to express my gratitude.

John Jarmuskiewicz

I was a longtime Holz customer. After my 2015 equinox was totaled in an accident, I had to shop for a new car. We went to Holz. Like every car dealer, they had none. The hound salesperson there made no mention of ordering a car. We went to Heiser, and Dave talked us through the process and was very nice

Daniel Nash

My family and I have bought or leased a total of 14 vehicles from this dealership and haven't had much problem with service. My salesman Jason Clark has been my family's go to for either purchasing or leasing a vehicle. I'm currently looking at purchasing yet another ride from them. Brian Crandel is a god. If the service and treatment stay positive..... my family will keep coming back for many more cars.

Laurie D.

Great experience! Mike in the service department is stellar at diagnosing and servicing my vehicle, no matter how big or small the issue is. He’s a wonderful asset to Heiser Chevrolet!

Albert Thompson

I had to request the complimentary vehicle wash as after my first maintenance oil change my beautiful truck was left outside dirty even a mechanic oil smudge on front windshield and door handle instead of being taken through the car wash. Otherwise all went well.

Paula OBrien

Amy E. was awesome and worked hard to get the car I wanted. I would recommend her to anyone looking. My son may be getting a car soon and we will definitely go to her.

M Martin

Roberto is an excellent person, he helped us with everything, he solved all our questions, thanks for having people like Roberto. The manager is also an excellent person, he helped us throughout the process.

Thomas Riddle

I had the best experience with my Ford Raptor purchase here. While I appreciate the assistance from the dealership,(bob in finance needed a little help with his math) my sales person Amy Elertson is the reason this was so great. I bought this truck sight-unseen as an out of state buyer. Amy was extremely thorough sending me pictures and videos so I could see what I needed to feel comfortable moving forward. She even drove the truck for me, had it detailed, and looked over it to ensure everything was in perfect shape before it was shipped to Texas. There was a small hiccup with getting the paperwork to me in time, no fault of theirs. I had an opportunity for the transport vehicle to pick up my truck a day early due to a cancelation but my paperwork hadn't arrived in the mail yet. Amy came in to the office on her day off! She had all my documents sent to me that afternoon electronically, just in time for the transport to pick up the truck. That was Wednesday afternoon and my Raptor was in my driveway 36hrs later Friday morning! She even included a nice little gift, a cupholder mount for my iPhone. The level of professionalism, thoughtfulness, and going the extra mile was the best car buying experience I've had in 20 years. If I ran a dealership or any type of sales organization for that matter, Amy is that star player you want on your team you can always count on!

Jasmine McDonald

I waited too long for an oil change, 11:30a-1:30p. Got there at 11:20am and drove off at 1:40pm. Then when I finally start asking questions I didn't get answers but "to wait to see". See paperwork have STAMPED RED "WAIT" but what was I waiting for? and was told my vehicle was fine. And we not gone discuss how Susan and Amber was there for oil change in was out within hour.

Rich LoCascio

UPDATED 2/10/23: Heiser's Executive Manager gave me a call and felt terrible about the substandard service I was given previously. I told her I was shocked by the lack of response from their general manager, and I was ready to take my business elsewhere. She politely asked that I give them one more chance, and I'm glad that I did. They showed me firsthand how much they value their customers, and they went above and beyond to make up for the substandard service from before. When I got my vehicle back from them after the service that still needed resolution, it looked and drove like when I first got it in Nov. 2021. Marine and Keith went above and beyond to prove to me that they value my business, and, again, I'm glad I gave them a second chance.

Crystal Effinger

The ease of ordering tires and setting up an appointment to get in for install was quick and convenient! Megan was a joy to work with! Thank you!

Cathy Brandemuehl

Had issues with car over 2000 in work done thank God Jason encouraged me to get extended warranty Mike Catanese always great to worth with and George the shuttledriver is priceless!! Thank u to the mechanic who did the work I would highly recommend going to heiser

Dianna Bigus

I had my car in for new tires, they told me it would be at least two hours with the alignment. They had it done in an 1our and 45 min. Very happy. Thanks!

Erik Gustafson

I had typically gone to another dealership that was closer to a former job, but Heiser had better availability when I needed it. Heiser will be my new service home. For the first (maybe second) time ever, I came out of a dealership service center with just my oil changed and nothing else "found." I felt respected. I will be back.

Amber Richmond

Got oil change done quick in and out. Great service by whole team. Always feeling welcomed when I come in.

Kev J

I have been a customer for almost 10 years, purchased 3 cars from Heiser Chevy and have all of our service work done there. Fast service, friendly employees and competitive pricing. They even had the local best price on tires! If you need a car, go see Dave in sales!

Chloe Locke

I have previously purchased a used 2017 Cruze from Heiser Chevrolet with little to no problem on 11/26/2019. The second row had permanent staining to the inside roof, but otherwise the vehicle was in decent shape. I also made sure to stick with the dealership with any problems and for routine maintenance. I did not have any problems with this vehicle nor the service department. However, I had a different experience when I purchased a 2019 Trax from this dealership on 07/13/2022. I took the test drive, and the vehicle felt fine. I did not check the tire pressure of the wheels, I did not check the tires themselves, and I did not taken this vehicle on the highway. After purchasing the vehicle, I took it on the highway no less than a few days after buying and found that the steering wheel shook and vibrated when going at normal highway speeds (55-70 mph). I also checked the tire pressure after purchasing and found that the right front passenger tire consistently had a lower psi than the other three. When I was able to take my 2019 Trax in for service on 08/15/2022, the technician thought it was odd that my vehicle was having these problems when I had just purchased the vehicle just over a month prior from Heiser Chevrolet. The technician also concluded that three of my tires were nearly legally bald and the vehicle was not serviced for tire rotations on a regular basis. This explained the misalignment and the psi difference. Nearly $850 and 4 new tires later, I wish this would have been caught before I purchased the car from Heiser, especially since the car was used in relation to the dealership prior to me purchasing it.

Gail Smith

We worked with Roberto Alvarez and told him what we were looking for in a truck and the amount of payment we wanted to be around. He was very helpful and made sure all our questions/concerns got answered & took his time with us. We would definitely recommend Roberto to anybody we would send to Heiser. The main reason we came to Heiser Chevrolet was due to MaryAnn's commercials on TV and would definitely like to meet her. We were at the dealership quite awhile an appreciated that Roberto made sure we had water or something to drink, and on the pickup date, due to us having to wait longer than usual, the manager had them get us lunch. It was also nice that Heiser filled up our gas tank in the truck. We were disappointed that GMC was not offering incentives on the Silverado 2023.

Lillie Long

I was treated with the utmost respect from everyone at the dealership. I especially want to thank my salesman Dave Shepard for walking me through all the features om my new car and being available for any questions I may have in the future

al ladd

I brought my 2020 Equinox in for a electrical issue on my headlight. I am traveling from Arizona where TWO different chevy dealers looked at my car and put their hands up and said they couldn't figure it out. Heiser found the problem and fixed it in a few hours. The staff was courteous and got the job done!!!👍👍 …

Terry Kluke

Merkel’s Camp. We had trouble on the road. I called and talked to Mike and he got us in first thing in the morning. We were on the road by 11am. Awesome service. Thanks Mike.

Kyle Rhoades

very good and fast experience in and out in under 3 hours with an amazing truck. Steve was very helpful in getting my payment structure set up and guiding me through the process.

Hemant Salvi

Car Service was quickly done in about 1 and half hour. And I feel the driving is smooth after the car service. Thanks

Bill Haschker

I went for a oil change and there were a few other problem that you found and you had the time to fix them so i came back later when you called to pick it up ..great job

Javier Alvarez

I had a beyond exceptional experience! Everyone was friendly, atmosphere not tense, which mattered because it was my first car purchased at a dealer. Nonetheless it was not tedious, it was a breeze, and when the day comes for me to purchase another car, I will be coming here!

Sue Dayton

My service appointment was on time and the service advisor I had was very polite and friendly. He also listened and responded to my questions.

Paul Maglio

The team was friendly, helpful, and ready to help make a smooth transaction by the time I got there. I couldn't have asked for an easier first purchase of a vehicle.

ryan hegman

They always make you feel welcome . Great service and make sure you don't have any problems with your vehicle.

Scott Morgano

Great service, great loaner car, great prices. Felt like the team educated me in the options and steered me the right direction.

LaTrissa Luckett

The sales lady was very nice and made sure I got what I wanted and what was affordable.

Tamyeka Watson

I LOVE this place they ALWAYS go over and beyond to help you and solve your issue....I've only dealt wit Mike and Meaghan...and they were GREAT!!!! I would recommend them to ANYONE who needs service done to there vehicle...

john hill

Bought a new truck everyone me and wife spoke with was very friendly and polite made our purchasing experience worth while. Our sales man went over everything about the truck and with great detail on how to work the electronics and vehicle information read out on the dash. Even had some questions days after the purchase and they were very helpful. If your looking for a hassle-free smooth vehicle purchasing experience look no further than to the dedicated team at Heiser Chevrolet.

Dean Beckley

Steven Shelton was great. I bought the truck for my son and Steven made it a great experience for him.

Mariachi R. Azteca

Everyone was so kind and the technicians went above and beyond to help accommodating my vehicle repairs. They made sure I was taken care 100%. Thank you techs for all your hard work and patience with my repairs. Best customer service EVER!

Tiffany Stone

Everything went great! My salesman was wonderful! I love my new Tahoe!

Dee Adams

Greg Koss is THE man! And PJ...Awesome people! Check them out! Greg is so hilarious 🤗🤣🤗 …

Jeffrey Kuehne

Keith in service made not having my vehicle tolerable. He is an asset to your dealership. Please let him know.

Barbara Ellis

We asked for the Trailblazer to be looked at for a popping sound , it never was addressed. We asked about it and were told we would receive a call never received one!

Gretchen Schweiss

Seen promptly despite my arriving early. Courteous and friendly personnel, very helpful. All around good experience!

Mike Vilas Schwartz

Oil change and rotation. Went fine just took longer than expected. I waited usually under an hour. Got rid of 2000+ emails because it was over 90 minutes.

Julian S

Great experience from start to finish! "Tony" (Anthony Mayen) was easy to work with. He never doubted my ability to purchase the vehicle because of my skin color which sadly is still a thing at other dealerships.

Lori Aderhold

It was great from start to finish. David was so nice, so helpful.

JJILL PETERSON

I love Amy, she was very helpful to my 89 year old mother. This is a no pressure dealership and her boss Jim Rice is also wonderful. Amy went above and beyond the call of duty by going to help my mother return her rental and also bringing her a beautiful loaner while she got an additional key fob replaced for my mother. She also helped my mom learn the features of the new car she purchased. Amy was great about helping my mother stay in her budget and this was the first dealership that was a delightful experience for us. This was all bc of Amy and her patience with the elderly. Amy has a lot of visitors that still come and see her when they need regular maintenance on their car. I would advise anyone to go to Heiser and buy a car. The employees are friendly and it’s just a nice car buying experience compared to high pressure salesmen at the majority of the car dealerships in Milwaukee!

Carolyn Hooper

If the service dept is short tech staff, they need to inform the customers who drop their cars off that it may take a little longer. I dropped my car off at 7:30 (or so) in the morning, and was informed that the job would take a few hours to do. I wasn't able to pick my car up until almost 4:30 that afternoon. I was informed that they were short tech staff when I had called 5 or so hours later. I understand that if you don't have enough people it'll take longer, but it be much appreciated if you would inform those who are dropping off their cars that it may take a little bit longer than usual.

Ron Gauerke

Had check engine light. Brakes were acting up. Idle was oscillating. Promptly diagnosed. Was under extended warranty. Took four days for adjuster to authorize coverage. The wait time cost me $700 in car rental. Loaner car was not available. Costs were upfront. Detailed service report provided. Very pleased with the service not the warranty service.

Cheryl Kaltz

I couldn't have asked for a better experience, Amy Elertson took excellent care of me! I've purchased many new and used cars over the years but this time I felt I was working with friends. Wow, what a difference maker! I Love my new SUV, thank you for everything Amy!

Michelle Nozuka

Steven Shelton is an outstanding guy and most professional. It took me less than ten days to complete this transaction; from first contact to drive off. I live in Colorado and this suv was in Wisconsin, Steven was kind enough to fetch me from the airport to the dealership. I couldn't thank him enough for his hospitality and helpfulness. Special thanks to the parts department, too. They help me to get the correct parts info for my other suv. Overall, its a wonderful and fun experience.

Jackie Blalock

I'm a long time customer 3rd car. Coming back next year for 4th. Great people in service and sales.

donnie thompson

The final paint repair was very good, however, the time spent was totally unacceptable. The first time they attempted to repair the paint was a total loss. The invoice stated wet-sanding and yet when questioned, they said the paint had not been wet-sanded. I was told that it would take wet-sanding to repair my finish. I refused. I found a product from a friend that collects cars that would remove the "spots" on my paint finish. They told me the car would take 3 days. I also scheduled an oil change while they had my car for 3 days. I returned the 3rd days afternoon. They had just finished the oil change after my Corvette sitting for 3 days. The car was finally ready to be picked up the 6th day. Had I not gone to the general manager for assistance, it's no telling what the outcome would have been. This is the service on a Corvette Z51, 3LT ? What does that say about Heiser? Next Corvette will come from another dealer. Please feel free to publish this response!

Brie Taylor

They did a fantastic job fixing rotors & pads on all 4 brakes. And they were very kind and helpful to a new Chevy owner. Thank you! I will definitely continue to service my car at Heiser Chevy in West Allis!

Sarah Olson

Everybody was very helpful, very polite, and my car was well taken care of!

Rob Rob

Salesman and finance were great, we were able to do most everything over the phone. Pretty much walked into finance signed the paperwork and walked out. Probably the quickest purchase of a car I have ever done.

jason erb

Dave is the best. Went above and beyond to help me get the car finding process going well in advance of my lease ending, especially with how hard it is to get vehicles right now. He had everything ready to help me be in and out on the day of the trade.

Richard Jung

My service was completed in 40 minutes. As always, I was treated with courtesy and professionalism. That’s why I continue to get my vehicle serviced at Heiser, even though I relocated to Madison three years ago!

Brian Paul

I scheduled my truck to have Tow mirrors installed and an Oil change done. The tow mirrors took longer than expected because an additional wire harness was required, which I don’t fault Heiser for. I think that GM should alert that this harness was required when I ordered the mirrors off Chevy accessories website. When my truck was done I was called to come pick it up. I had a feeling that they forgot the oil change and when I asked the cashier if one was done, she replied that she didn’t know how to read the service invoice…. I asked for the invoice to read myself, and confirmed my suspicion that they indeed had not done the oil change that I scheduled. That’s pretty annoying because now I need to find another time to get this done. I would say the overall experience with Heiser was just ok. They did a nice job on the mirrors, but forgetting to do the oil change, and the lack of general staff knowledge diminishes my confidence in them.

Kevin

So far so good. Purchased a new car from them. Hopefully I'll be able to pick it up Monday! Either way the experience was solid. They seem to be willing to go the extra mile. Even if you have a million questions.

Isai Guzman

I was not satisfied with the diagnosis of the issue with my truck, second time I took it for alignment, the problem now is even worst than before, the first time I was told I needed to replace the rear tires because that was what is not letting my truck to be aligned properly. This time only 2 weeks after the first alignment, the technician told me I have to buy 4 tires so they can do the alignment. Which means they did the service without giving a diagnosis first, if my tires needed to be changed in order to be aligned properly, I think I should've known that before paying for something that it wasn't going to do any good. I also got the fuel filter changed, something I was willing to pay for, when I got to the counter, after the service was done, I asked the lady if I could go get my checkbook from my truck, which I had trouble finding because someone parked it all the way in the back of the service shop, I grabbed may checkbook, when I was getting ready to pay, I got a called from your service manager assuming that I took my truck and left without paying. Next time instead of assuming that a costumer left without paying, first take the time to walk around the building and confirm that the vehicle is not there or at least communicate a little better with your staff.

Patrick Stein

Besides the missed diagnosis of my brakes and finally fixing the right side. It went ok. Friendly as always. Everything I asked for was done and was done pretty quickly. Would of been a perfect score if I didn’t have to come right back around to have my other brake caliper replaced. They claim they couldn’t hear it because of my aftermarket exhaust. Everyone that’s been in my truck heard it but not the tech. Go figure.

Cirilo Albeñiz

They treated me very well,they attended me very quickly and they explained all the details Thant my truck was failing and thank you

Joey Hall

Had a great experience. Probably one of the best! kind, courteous staff, went above and beyond.

Richard Becker

Everyone was very polite and professional Explaining and showing me all the features on my truck and answered all my questions

chari spencer

I have been doing business with Dave Shepard for years and he is the consummate professional and has become a friend in the business! Brad in finance makes a scary pile of documents to sign less scary! And the new car manager Mary was wonderful!

Julie Verhaalen

Keith in the Service was so personable and helpful. Made me feel welcome and that my car is important and not just another number.

Scott Mattson

The service was excellent and the staff was very knowledgeable and friendly

Nathan Schuettpelz

We really appreciated Amy's assistance to help us as we had our whole family in during the final purchase paperwork process. She did an excellent job checking in on us, and providing distractions for the kids when their patience was running thin. Thank you Amy!

Brianna Janson

Greg was fantastic! Helped me pick the perfect vehicle!

Sandy Dykstra

I have unfortunately had 4 service trips since the beginning of the year, but each time the staff have been very helpful! I appreciate now having Mike on”speed dial”, and he even checked in between “visits”!

Ken Schoville

I really enjoyed working with the sales team at Heiser. From the early email contact with Taylor, pricing my trade with Tim, working with Dave directly for much of the sale, and finishing with Brad for quickly dealing with the final paperwork. Dave especially went out of his way to make sure the vehicle was what I wanted. After the sale he made sure the detailing was thorough and complete and then spent a great deal of time showing me the specifics on operational and technology attributes of the vehicle. After driving from Madison to West Allis, it was worth the effort.

Shelly Judkins

Everyone involved were very pleasant to work with and did a fine job taking care of our baby. Nice to work with people who are concerned about my car as I am.

Jason C

1. If buying a vehicle here and they tell you they will take money off the price be assured they will make up for it somewhere else. Example... I bought my truck, the sales guy was going to take 800 off the price. I was also supposed to get a warranty for 5 years, no premium. Since they took money off the total price they just added it to the warranty. So now I have a few hundred dollar deductible instead of zero. Got an oil change recently. Hope they put in 8 quarts. Its reading low already. Also they put nice oil finger prints all over the hood and front of my truck. All in all their ok. I'll go back but just won't expect much. However the sales guy who sold me my truck was awesome and the service counter guy was helpful.

J S

Everything thing was great Jason was great I will buy all my cars from him in the future

Dereck Reetz (Dez Nutz)

I have zero complaints. Everything was better than previous experiences with other dealerships. Also it was nice not to be pressured on buying items I didn’t want. Thank you!

Dave Taticek

Heiser Chevrolet definitely has the best service department. Been purchasing and servicing all my vehicles there since 1990. Service manager Quinn, and service advisor Mike, always take care of us.

Elide A.

At Heiser Everybody are very professional and make my purchase very easy… Steve He’s a very professional and helpful

Kate Silha

Steve was fantastic. He went above and beyond to help make this sale easy - from helping me find the right vehicle, & answering all my questions to helping me get to the dealership to pick up the car! Thank you - I will definitely be sending people your way.

pjmartin7060

Keith the service writer always takes care of me with great professional service the biggest reason I go to Heiser Chevrolet , ps take care of him ,it would be a great loss for you if he left !

Greg Pallen

I always get good service when I bring my truck in for service.

Dee Banks

Pleasant, nice waiting area for kids while waiting for vehicle services.

G. M. Biorn

I was given an explanation why the error message read 20% as even with low mileage synthetic degrades with time and lack of use. The service advisor Megan Shulta was exemplary in her communication with me, time in time out was on spot and the price was within inflation level from 2021. Kudos to Heiser.

bob lemanczyk

dropped my Heiser ford f-150 off to have tires filled and adjusted due to the front passenger tire was low, picked the truck up and all was good, the next morning the tire had lost tire pressure again. i took the back and they topped off the tire again. next morning same thing the tire was down again, at this point i took the truck to mr. p's to check the tire and they found a roofing nail in it, so they plugged and patched it but they could only fill it with air, i made an appointment for an oil change and to have the tire filled and refilled with nitrogen. picked up the truck and got home and just to double check the tire pressure all 4 tires had different pressures as much as 5 pounds. i stopped back at the service department and cold weather was the reason for the difference and they offered to add more nitrogen to make them even like 4 wheel drive tires should be, i declined due to an appointment i had and couldn't wait for this to be done. i will make arrangements to go to heiser ford to get this handled correctly,

Valerie Anderson

Very friendly staff clean waiting room service on car didn't take to long

Steven Kelly

Mike Catanese was my service advisor and he did an excellent job from the time I arrived until I left with my new tire. Anytime I have an excellent experience with a service provider I make sure that they are recognized for a great job. Please let Mike know. Thank you

Eric Weil

Excellent service! Waiting time a little long at over an hour. The price of oil change and tire rotation is getting a bit high at $60. Will have to look into other places.

Jeannette May

I loved the fact that Steve was able to answer all my questions. He called to make sure everything was going well with my purchase. He was very nice and polite. I would definitely recommend Steve to family and friends

Tom K

I was able to schedule and get my routine oil service done quick and easy.

Tony Wex

George and Keith were outstanding! The entire Heiser staff was courteous and respectful of our time and the vehicle. I'd highly recommend this location to anyone looking for an exceptional experience

Kate McCann

We had such a great experience leasing our new Suburban yesterday. We were referred to Heiser Chevrolet by Kristina and they did not disappoint. Our sales professional Dave was very throughout and really listened to our needs. He took his time to go over the features that were important to us and didn't try to sell us which was refreshing. We really felt he was working for us and that we received the deal we were comfortable with and a fair price for our trade-in. Dave even took the time to show us around the dealership so we would be familiar when returning for service appointments. The entire team at Heiser made us feel really welcomed and helped us move through the process seamlessly. Jessica, in finance, knowing that paperwork can take some time suggested we go out for lunch and come back so that she could have everything waiting for us. We appreciated Brian, a manager, who checked on us to make sure our experience was meeting our expectations. Buying a car can be stressful but Heiser really made the process easy. As a business owner myself I greatly appreciated their excellent customer service and attention to detail. If you are looking for a Chevy dealer in the area I would highly recommend Heiser.

Jose Lopez III

Mike C. Is a great contact in the service department. I have aftermarket wheels and provided the service department with the appropriate socket to rotate my wheels/tires and it was taken care of without issue. Click to Copy

Rosemarie Gungl

I find the cost of oil change much more expensive than other dealerships. But, I guess I am paying a premium for Weekend and evening hours, which are not typically available at my previous dealership. And the car wash afterwards was a joke. one side of the truck was wet, and front end was still dirty as was the drive's side front and rear door. Only real clean spot was the tailgate

allan mrozek

Would 10/10 recommend for any and all service and buying! Shawn in service is by far the best service adviser I have ever worked with ever! The manager Tim looks after there customers and made me feel like family! Would recommend to anyone I know looking into getting work done or buying a car or truck!!

Ashley DeAngelis

Ken was absolutely amazing! He treated us like people and not a sale. Listened to our every need and respected things we didn’t need. I appreciated all the time and questions he answered for us and would recommend him to anyone looking for a new Chevy.

Ubaldo Torres

The best service I've ever had. Such a nice experience from the whole team at Heiser Chevrolet in West Allis. They took care of me as soon as I walked into the dealership and walked me trough all the steps in getting my dream car. I would like to give a special thanks to Amy Elertson for going above and beyond in helping me with all the paperwork and giving me the best advice and options. She was very kind and helpful and was always there to answer all my questions. I would highly reccomend anyone looking for a vehicle to come in and ask for Amy!!

Eric Burmeister

We appreciate everything Amy at Heiser did for us! Our car buying experience was not great until we walked into your store. We didn't think that Heiser would be able to help us due the amount of money we had to spend on a vehicle. Other dealerships didn't want to work with us at all or offered us incredibly sad vehicles, basically junk. Amy's service was outstanding and thank you to everyone there for treating us like any other customer regardless of what we were able to spend. I'd most definitely would recommend Heiser Chevrolet to anyone I know buying a car and I will tell them to ask for Amy to be their sales person. She was honest and went above and beyond for us and we appreciate that.

Michael Schneidewind

Gary and his team provided us with excellent service. We had all the paperwork and credit checks needed for financing knocked out before my wife and I stepped onto the lot. One of the quickest/ hassel-free vehicle purchases I've ever made.

Charles Mcneice

I stopped at Heiser Chevrolet to the parts department so why was waiting for a part for the company I work for I walked on the lot and saw a couple vehicles I like I talked with Adam and tell him I will be back and take a look at one of the vehicles that I like but the vehicle that I like was so but I saw another black F-150 that's the one I end up getting good customer service only problem I had is the engine light came on after I drove it off the lot on a Friday and his so hard to get it fixed I've been calling they gave me to the 23rd of June I get it at Heiser Ford but overall but overall good service

Stephanie Kayde

I was very happy with the service everyone, especially Daryl, provided my family. I was nervous going into the experience but he put me at ease and worked with us to find us the perfect vehicle. Everyone was welcoming and I was happy to see the safety precautions in place as well.

Michael Steck

Mike in service was great...as usual. He greeted and initiated the service as well as kept me informed of the status in a polite and professional way. I was given a ride by a gentleman that was equally professional. An absolute pleasure to deal with Heiser.

Kimberly Cunningham

Posted: 3/22: It was interesting to me that when I brought in my vehicle on 12/31/20 for a 2nd opinion, I was told the 45k mile inspection wasn't necessary; that it was just an upsell by another dealer and the mechanic doesn't even do that for his own vehicle. And yet, that's the first thing I was asked to approve them doing when I arrived for my oil change. Then when I was told my transmission fluid was leaking requiring lines to be replaced and the necessary parts had been given to someone else, I needed to prepay for the parts & labor installation. I have never had to prepay any other dealer in all of my years of vehicle ownership. Now Heiser has the money so that I could actually get my vehicle back, but I am expected to wait and hope I hear from them when the parts arrive before they go to someone else again. Updated 3/29: Quinn and Mark really helped to turn my experience with Heiser around into a positive. They were communicative and very helpful to get my vehicle taken care of and back in proper working condition. I would recommend working with them any time and will be sure to ask for them again.

Terry Nash

Heiser has gone out of their way to make working with a dealership Comfortable.

Kevin Doherty

The service crew has taken care of my 2019 Silverado for three years with professional courtesy and excellent maintenance. I can count on the people at Heiser Chevrolet in West Allis.

David Fraley

Great experience buying a pre owned Tahoe. Being out of state 5 hours away I wanted to get info over phone and also work out pricing. Other dealers refused to discuss price over phone even though I explained how far away I was. Tony, sales manager, at Heiser was willing to work with me and Alisha toon time to look the vehicle over and called me back with info. When I got there to sign and pick up it was clean, full of gas and ready to roll (even though they had got a snow storm that night and we're scrambling to clean the lot). Love the transparency and ease of doing business, very hard to find at dealerships these days. No pressure to purchase things on the back side either. Alisha was amazing!!

Brandon Brenner

I came here after having dealt with another dealership that treated me very poorly. The absolute second I walked in the doors I knew I made the right decision every single person was courteous others above and beyond. I was extremely lucky to have dealt with Jason, Brian, Brad, and Mike. Those gentleman represented what car buying should have been like they were incredibly accommodating and kind to me. I left the same day I walked in in a truck I still can't believe is mine thanks to their professionalism and fantastic service. I can not say enough great things about this place and I would recommend anyone in the market for a vehicle make this your first stop.

Carolyn Leverich

Thanks so much for the service you provided to me for my 2013 Cadillac SRX.

Matanya Boyd

I just purchased a Nissan Rogue at Heiser Chevy. My salesman was Ken Cherek. He was wonderful to work with. He made the whole car buying thing a smooth n painless experience. He asked what I was looking for, what I could afford and he made it happen. I have to give a shout out to Bradley Sterling the "numbers guy". Signing on the paperwork n him explaining the terms were great!! If you're looking for a quality vehicle and great customer service request these two. Thank you so much guys. You Rock!!

Krystal Jacobs

Heiser went above and beyond what I expected from a dealership. They helped me find the perfect car for me while navigating the low stock. They thought out of the box and couldn't have been happier with my experience.

Darrian Perry

I have a 2020 Chevy Silverado 2500 HD and I had transmission issue with my downshift. I took it to several Chevy dealers and nobody could figure out the problem. I took another gamble and went to Chevy West Allis location to see if they can figure out anything. Mark from service and his techs are wonderful. Not only did they find the problem, they resolved the issue and my truck is running back as smooth as when I first got it! Mark took care of me through the entire process with the rental and great communication. Also, My truck got done sooner than expected and as a business owner that rely on my trucks for day to day operations- that was a big plus!! Excellent experience with Mark and his techs!!! Because of the great experience, I will get all my maintenance done at this location from now on and buy future work trucks from this location. Thank you Mark and techs for a wonderful experience. Darrian

April Folgert

It was a fair experience. Our salesman was a bit uptight and offered to show us details about our car only after the sale. He said we could just read the book. I wasn’t interested in using the trial On Star feature, but felt pressured because the dealership would benefit. Asked me to go along to fill up with gas. He left the car running while he did so. Isn’t that a safety hazard? The second key to the vehicle was not available and we had to wait more than a week to get it. Floor mats we purchased were back ordered. I think great car buying experiences come from working with a calm, friendly, safe, and yet efficient sales person. While I’m fine with the Trax, it gets me from place to place, I thought it came with blind spot mirrors as standard. That’s on me for not asking. I could have been told. I would maybe refer a friend with a different salesman.

Roy Lee Jones Sr.

My Wife and I want to Thank Salesman Willie L. And Finance Manager Brad for making sure things go smoothly and quickly for our two Vehicles we've purchased with our busy work schedule. We would rather stick with Heiser you Guys are the Number one Dealership Sincerely Roy/Veronica Jones

New Tires

Great overall service. Fast turned around, service advisor(Keith) had great communication throughout. You've gained a new customer.

Brian T.

Real good staff at Heiser Chevy. We bought a nice pre-owned Honda CRV with the outstanding assist of their salesman Roberto Alvarez. My only issue would be with the no haggling on the sale price. Is this the new norm everywhere?

John Tiffany

Shout out to service advisor Mike Catanese and the technician that helped me out on Thursday 8/5. I'm from out of town and my check engine light and propulsion power reduced message came on while on the expressway. I pulled into the dealership at lunchtime and the advisor was able to get the car looked at immediately by shuffling other scheduled work. The technician identified a blown emissions control fuse, replaced the fuse and cleared the error - all at no charge! I was able to make it to my destination and then back home several days later without the issue reoccurring - so keeping an eye on things to see if the problem crops up again. Many thanks to the folks at Heiser for helping save my weekend trip!

Tracy Smith

OMG I bought my very first new car here and at least one other. I needed to bring my car in for service and lost a key and wanted a remote start added and it was super easy. They could have gotten me in the next day but I needed my car so within 2 days of ordering the remote start, my car was in, tires resealed, and oil changed. I waited for it but then they said it was going to be a bit longer and offered to drive me home and pick me back up. I took the ride home and the driver was awesome. Everyone was awesome and waiting would have not been a problem, but it was just easier.

Ben Michelau

Always a friendly, professional staff at Heiser. Both Kenosha and Racine Chevrolet dealers, mere miles from me, would not return my calls to schedule so I drove 20+ miles to have Heiser (where I bought the vehicle) do the recall inspection. Hoping they can remedy the intermittent transmission skip/hesitation problem but they're waiting for input from the manufacturer.

snxgz DF

I never had to go to the dealership. All paperwork and delivery was taken care of in my home. The salesman, Gary Graika went above and beyond expectations. I have recommended other buyers to check out Heiser Chevrolet.

Lady J's Exceptional

Mr. Jordan McGee the New Car Manager was very helpful, and Knowledgeable.

Tara M

I went into Heiser looking for a small affordable SUV. I was not ready to purchase the first day I walked into the dealership, but that did not affect the service I received. The staff was friendly and helpful. The salesman did not push me to purchase right away and there was no price haggling. He listened to what I was looking for and did not try to sell me something with bells and whistles that I was not interested in. He took the time to explain the features included in the base model 2014 Equinox and patiently answered my extensive amount of questions as a first time buyer. I was greeted with a smile and welcome every time I walked in the door. The service was exceptional, the price was right and ride was smooth. I would recommend this dealership any day to friends and family.

paul fair

I am very pleased with the results so far and looking forward to a follow up appointment. Mr K. Jacobsen explained what was done as well as what needs to be done to ensure ongoing reliability. Great job.

Paige Bailey

Gary was so helpful and kind throughout the entire experience. He worked so hard to get me into a new car and wasn't pushy at all. The finance department was also so incredibly kind. I didn't feel like they were pushing anything onto me that I didn't want and all of my questions were answered perfectly.

Tammy Loga

I purchased 4 Michelin tires from Heiser in November 2019. I picked up a screw in one of the tires on Monday, on my way to work. You (PETE) did a great job of squeezing me into the schedule, to get it fixed. THANKS SO MUCH, PETE!!! But I was disappointed that it was not covered under any warranty and I had to pay for it. In the past I've always gotten my tires from Richloon, and this would have been covered under a warranty. Bummered that it wasn't. . . but Pete still did a Great Job and provided me with Great Service!!

Epros Weiss

I am impressed every time I come here. I just had my 15k maintenance done and Shawn was super nice. Not to mention Daryl, the one who sold me the car over a year ago and hasn't seen me since then, remembered me by name and made sure to check with me to see how I was liking the vehicle. I feel like I can always count on Heiser Chevrolet to provide good, friendly service.

Lori Morell

The team delivered a top notch experience. From check in to washing my car after servicing. I drive 40+ minutes to have my car serviced at this location when I could get it done closer to home because of the people in the service department.

Dan Leberman

My service advisor Mike went above and beyond to make sure all of the issues were addressed. Will be back again!

Jack D

Service experience has been good for over two years. Work performed more quickly and for less than another dealership. Since then it's always been on time and within or under cost estimates. I can schedule in advance for days I'm available. While I had body work done, I borrowed a car which was convenient. The staff is friendly and does the necessary planning.

Julian Sipiora

Good sales consultant and solid price for my vehicle. Overall was very happy with the purchase. Caveat - 2 days after driving my 2015 CPO cruze off the lot I had to take it in for service. The brake lines were misaligned and caused a vibration when I smoothly accelerated. The work was covered under warranty and I was provided a loaner vehicle (at no charge) by the dealership that made the repair, but nobody wants to take their new car to the shop in the first week.

Gerald Frei

Dave and Tony made this deal happen for me. I appreciate everything that was done and how hard they worked to get me into the Blazer. It is one of the best vehicles I have ever had! Looking forward to seeing you again in three years!

Tony Buelow

Hello, I was very happy with the customer service I received from scheduling an appointment with Mary to meeting Shawn at the time of my appointment in regards to the 2 recalls I brought my truck in to have serviced. I felt the service time was swift. Shawn also filled me in on servicing my vehicle in the future and I plan to have my next oil change done by the Heiser service team. Thank you, Tony

Greg Curtis

I had a problem with the transmission in my truck. Heiser replaced the torque converter and fluids then a week or so later it started shifting very hard. Heiser asked me to bring it back in and discovered I needed a new transmission. After a bit of back and forth Heiser stood behind their work and replaced the transmission at no charge to me. I will be back for my next service.

esmy cruz

The staff overall did a great job cooperating and working as a team to make sure my necessities were met Helping me get the best rate, and made sure that I got all the features in my truck that I wanted I cannot complain thank you so much Heiser Chevrolet!

Rachael Gonzalez

Not much to tell. They are fast and honest and give you the best option’s and get the job done well. I’m always happy with the work the do there

Rita Tischer

Our car salesman Ken was excellent he made us feel like we were friends and made us feel relax. He also took calls from us when we had questions on his day off.. He went the extra mile as far as we were concern.. Very proud to now be a Chevy owner and look forward to any future business with Heiser Chevy.. We also felt safe with the COVID situation. Everyone at Heiser but especially Ken, Chevy should be proud to have as an employee.

Holly Hasler

The shining star has to be Roberto Alvarez. He took the time to get to know me and what I was looking for. He shared some personal experiences that made this sale more than the typical car sale. Roberto is truly a "poster boy" for what customer service in car sales should be. I am not sure this wonderfully positive experience would have been they same without him. He is a gem. I hope Heiser holds onto him for many years to come.

Michael Rademacher

I've gone to Heiser Chevrolet in West Allis twice now to service my 2015 Colorado and I cannot complain about the service that's been provided to me by the service advisor, Mark McCabe, and the technicians. The work has been done right the first time and Mark has done a great job of being courteous, answering all my questions, explaining all of the charges and services, and making me aware of any discounts available. However, you guys REALLY need to revisit your checkout process and streamline it. This last time, I picked up my keys at the cashier and was told my truck was right outside the door like it had been before. It wasn't.... I had to go back inside and ask for somebody to find my vehicle and pull it around to the door. It wasn't just me that had this problem. One other person was also wondering around the lot trying to find their vehicle. Completed customer vehicles should ALWAYS be parked where customers can find them so they can leave quickly. They shouldn't have to wonder aimlessly around the lot trying to find their vehicles.

Dawn Alter

My family...and extended family has been buying vehicles from here for years! The staff is super friendly and is always honest and fair in interactions, no matter if it's parts and service, sales or financing. There is also longevity with the staff, which is hard to come by these days. We always feel valued and respected as clients of this dealership. No one has ever tried to "sell us". I'd highly recommend visiting Heiser Chevrolet in West Allis!

Roseatta McNeely

The entire staff that was involved with my purchase was awesome and very professional. They looked out for my needs and they accommodated me to the utmost awesomeness! Great job!

Bishop Craig Bergland

Heiser Chevrolet is a great dealership. We bought a car from them at the end of 2019 after we were t-boned by a guy who ran a red light. We were so impressed with the dealership and with our salesman Jason Clark that we returned in July of this year to buy a car for me from Jason. I appreciate Heiser and Jason's honesty and integrity - and Jason is a great guy. I would never look for a car anywhere else!

Cheryl Gellings

I didn't have an appointment, and my check engine light came on and I was near heiser. I stopped in just to see if they could quit check it out.. they got me in fixed the problem and I was out within 45 minutes! Excellent customer service!

Rosemary Overton

I brought my car in because I got an Onstar alert to service it within a day. My car was checked in the same day, and my husband was able to use the shuttle service to go to work and get picked up from work. I used my husband's car to get to work. The repair was covered by my car warranty on the power train. They recommended an oil change which I had them do. The only bill I had to pay was for the oil change. It's a good repair shop with honest people.

Deanna Atwood

It was urgent, as always, the service is impeccable. Thank you.

Gary Ballenger

The young Lady who changed my Headlight did an excellent job

Deondra Oliver

We had a great experience Steven S. Was very understandable and down to earth and got the job done for us to make the purchase!! Pleasure doing business with him.

Peggy Takala

I enjoyed working with Roberto and Brad. If you're looking for a vehicle I recommend Heiser.

Jared Fink

Daryl, Zach and Tony worked their tails off to find the vehicle I was looking for. I didn't make it easy, and actually changed my parameters about half way through. There were times when I had doubt, but after a few weeks searching for the truck I envisioned they went out and found it! Huge thanks to Daryl Smith for his patience, excellent customer service and perseverance. I'm one happy dude with a beautiful new truck.

Jeff Moczynski

This is the first time in over 20 years I bought a car from a dealership and my experience couldn't have been better. Jose Solorzano was very pleasant and helpful as well as the rest of the sales and financing staff. Now I'm a Ford guy to the bone and really didn't want to go to a Chevy dealer but they had the car I was looking for and I don't regret buying it from Heiser as they made the transaction easy and were pleasant throughout the process.

Will cass

I traded in a 2019 Chevy Cruze a couple weeks ago. The next day, I realized I left my $199 Apple AirPods in the center console. Upon realizing this, I rushed over and talked with my dealer who had me look in the car - to my amazement the car was already wiped clean. No AirPods were found. Knowing for a fact I left these in the console, I immediately requested an investigation into who cleaned out my vehicle after I dropped it off. -- Fast forward to a week or so later, I received a call from Mary Bennett, Sales Director, who took my issue very seriously and went out of her way to email me to let me know that she would be sending me out a check for the cost of new AirPods - I was amazed. She went above and beyond for me and I am very grateful she took the time to fully understand my issue and made it right!!! Thank you Mary, and the Heiser team!

Amos Owens

The rear spoiler was replaced and the oil was changed and tires rotated. Shawn kept me informed of the progress. He is a great asset to Heiser Chevrolet.

Daniel Burkett

Sales staff are all super friendly. Bought a used car - and the experience was the best I've ever had buying a car. The price you agree on is the actual price of the vehicle. They don't come back later with a bunch of random fees to tack on to the purchase price. Everything is laid out front and center. I've been taking my vehicle for service here for about two years now, and they are great on that front too! Very honest and very friendly staff. Great experience!

Bob Quindt

The customer service was, yet again, second to none. How my service was handled, was treated promptly and competently. All staff that I dealt with was knowledgeable, respectful and should be commended. Well done Heiser.

Tammy Metzke

Outstanding dealershipboth sales and service! This is my 4th car from there!! Would definitely recommend Heiser to anyone!!

Teresa Koehler

We really liked our salesperson, Jason. Very friendly, knowledgeable and patient with us while we weighed our options for financing. So far, we love our vehicle. After we put a down payment, the experience was different. The financial advisor/accountant rushed us through the signing and credit approval process. He acted as though he was doing us a favor with our financing, but even with our combined good credit, we didn't get an appropriately low interest rate. It's frustrating that we will have to re-finance our vehicle in a few months when this could have been avoided. If you do decide to purchase or lease from them, make sure you ask about all of your financing options. Clearly, this individual isn't looking to help you.

Leah Krueger

I purchased a 2014 Chevrolet Equinox from George Kroening. The staff made the experience very good one as they wanted to make me a satisfied customer. I was very pleased with how helpful everyone was during the time. I have been buying cars for lots of years, but my experience as well as my husband will make us very loyal customers to Heiser. We were always treated with professionalism. It is a great place to shop and the service is excellent. This is the first dealership where I felt comfortable and wasn't given the high pressure sell pitches or as a woman that I don't know what I am talking about. Thanks to Heiser staff I felt that my opinion mattered in making my purchase. Thanks again for a job well done. I will make sure to spread the word that Heiser is the place to go for a new or used car as the staff is great.

Mae Flowers

I love my Truck. I thanks Heiser Chevrolet for giving me another chance. The sale people are very professional and helpful. I would recomm any of my family and friends to them. I love my truck. And I took my truck for oil to be changes. They was very professional. Thanks you Heiser Chevrolet. Thumb UP

Hung Pham

Great experience! Greg is a great salesman, no pressure, no sleazy tactics. The whole team was nice, and made it a pleasant car shopping experience. Thank you to Greg, Vladi, and Brad.

Tyler Zenisek

I bought a 2015 Malibu there. Three months later, brought it in for an oil change. Best Service experience I have ever had. Simply put. Easy to find and I felt right at home for the very short time I was there. Usually dread oil changes, being an impatient person, though I won't be dreading my next one at Heiser. I would like to thank the service staff for such an exceptional job!!!

Dennis Makkos

I had an 11:30 AM appointment for an oil change and air filters replacement and I arrived about 10 minuets early and I was greeted right away by Shawn Christian the service advisor. Shawn completed writing up the service order and within about 45 minutes my car was done and I was all set to go.

John Scott

I purchased a 2016 GMC Terrain from here at a very reasonable price. The sales staff is very friendly and not pushy. The manager was amazing and he even got me employee pricing on extras. I was very pleased with the experience. When I am ready to buy again I will be going back.

Joan Janiszewski

I brought my car in to have an oil change, filter and rotation of the tires. It was done promptly and I was on my way. The windows were also washed, a pleasant surprise!!

Dannette Lopez

shuttle ride was easy and fast. no long waits. my car was ready when i got picked up. i was informed about work getting done before work was started. overall pretty happy with your service.

Lauren Amburn Fields

Paul Freitag and the rest of the finance team at Heiser are amazing! We thought there was no way we would ever get approved, but we were desperate because our van was on its last leg and had no heat (we moved here for work in October so it was starting to get cold). We couldn't risk having our kids in our van any longer, especially with the cold in WI. Paul worked so hard and was able to get us approved for financing and we now have a much much safer and much newer (2017) amazing vehicle! We can't thank Paul and the rest of the Heiser family enough for all the help they gave us. They helped turn our credit and future around! On top of that amazing part, we found out today that we're eligible for a home loan! We also never thought our dream of being homeowners would ever happen. But because of Paul being able to get us approved for that loan (when no other avenue we tried could because credit was just ugh), and making on-time monthly payments, our dream is coming true! Thank you so much Paul!!

Douglas Drake

I recently moved back to the Milw area and have been searching for a source for car repair for my 2007 Malibu. I have been very pleased with the work and the customer service at this Heiser dealership. I had been having intermittent problems with my power steering and knew that, sooner or later, a significant repair would be needed. The day finally came and I took my car in and a module was replaced as expected. I was surprised and concerned when the problem persisted. I was fearful what additional costs lay in store for me. I took the car back and the Heiser team, thanks to Tracy and Mike for bird-dogging this, went to work. When they didn't have a solution after the first day, they provided a loaner car. They worked on my car for several days, analyzing and diagnosing the problem--including some technical assistance from GM. Long story short, the original work was good but there was an underlying problem that was taken care of, without any additional cost to me. At a time when car dealers and service departments often get a bad rap, I can report that I was completely satisfied and pleased with their level of craftmanship and customer service

Karen Zaja

Arrived and was welcomed right away. They installed my parts that were ordered. They were back ordered for almost a month. But handled with great customer service when they came in. Did not take long to install.

BigTamale

Shawn from the service department is awesome to say the least. He got my car diagnosed very quickly, got to the point of what was wrong with it, made things very clear of how the problem would be fixed, got me in a courtesy car and gave me periodically phone calls updating me on the status on my car. Thank you Shawn & Heiser Group.

Jim Pelto

The service team at Heiser Are professionals,they let me know exactly what is right as well as what is wrong with my truck and give me an honest upfront price for their work. Highly recommend Heiser Chevrolet for their service as well as their sales, and finance staff.

Benjamin Rogers

Shawn is fantastic. Had a weird noise in the front end of my truck. Would make the noise when I dropped it off. He told me to bring it in when it made the noise again. He hopped in the car right when I got there and identified there was an issue. He was great to work with.

K Shaw

I have coming here since 2019 and have never had a problem. Shot out to the great service team and to Jason Clark and the rest of the sales team! Thank you!!!

ron gauerke

Diagnosed quickly. Had to wait for days for the warranty company to authorize repairs. Once approved repaired fast. Professional and friendly.

tom bednarski

Did not complete all work that I requested to be done on my truck. Never reset the oil life as well on my truck. This is where I bought the truck, beginning to think that I will need to find a new dealer to buy my next truck from in the near future.

Alex and Valerie AngelesLos

Paul and Tony really made us feel welcome. No pressure, and accommodated all of our request. They really went above and beyond to ensure excellent customer service. If you are looking for a good car buying experience and not wanting to be hassled or give a run around, please give them a visit.

Jennifer Biba

Thank You, Thank You, Thank You!! We came to Heiser Chevrolet on a Wednesday evening looking to buy a used truck we saw on their web page. Unfortunately the truck we wanted was sold the night before. A frustrating situation for us was professionally handled well by Willie & Brian as they went out of their way to help us find another truck. Who knew finding a nice affordable used truck with a cap/topper would be so difficult! They graciously explained the nuances of the used truck market. They found a truck at one of their other dealership lots and a newly traded in truck at the "reconditioning/certification" lot and brought both of them to West Allis Chevrolet lot for us to test drive on Saturday. We live in Madison and I'm glad we made the trip to West Allis. Willie was very knowledgeable and pleasant to work with. Plus he had a great sense of humor and charm which helped "seal the deal". Every employee smiled and said hello, provided idle chit chat and laughed at our jokes; being treated so well made us feel like we were part of the Heiser family! The only down side to this purchase was it took a total of 4+ hours for the sale to be complete from beginning to end. The longest wait was the financing and I wished Chris would have kept us in the loop in a more timely manner. Thank you to the Heiser Chevrolet team for making my husband happy with a new truck! ~~ Jennifer

Erica McMahon

I had a fantastic experience leasing my Equinox here. My salesman, Jason, and the manager, Brian, were phenomenal to work with. They both went above and beyond to work with my budget and get me the best deal possible for a car that met my needs. I highly recommend the team at Heiser Chevrolet to anyone looking to buy or lease!

Matt

Greg..... let me tell you about Greg. He does not treat you like just any customer. He treats you like he’s known you for awhile. My wife and I have never been to a car dealer where the sales person is so incredibly funny and wants to treat work not as work but as it’s fun for him. We hate going to get new cars because of how long it takes as we sit in the dealer forever. But Greg made time fly. The Fancy package started it all.

Barbara Wolf

Service appt was excellent however the emails afterwards were very confusing. I did arrive for my scheduled 1/22 service appt but received an email the next day telling me I missed my service appt. Then after that I received an email telling me appt was rescheduled for 1/26. What??? Obviously service department and scheduling don't communicate with each other.

Laura Benson

It was a fantastic experience, I never felt uncomfortable or pushed into anything. All employees were extremely helpful and understanding of the situation I was in. They did everything in their power to make sure I was comfortable with the decision I was making and to make it work the best they could for me. I was offered small tokens of comfort such as beverages or snacks throughout the entire time there. I felt that it was my ultimate decision and I walked away from the dealership feeling great and that I was placed in the best position possible.

Amy Breiling

Everyone at the dealership is always very nice and considerate. I’ve only been to the service dept. 3 times since getting my car, but they’ve always been lovely.

Nikki Vullings

The customer service was timely and friendly. I was there for an oil change but they fixed a bad tire pressure sensor as well.

Justen Schemmel

My experiences at Heiser have been great! We recently bought a new Traverse from Greg Koss, he gave us a great price and made the buying experience as easy and painless as can be. I've also been using Heiser for service the last few years, their service department is friendly, trustworthy, convenient and they do great work. Definitely recommend Heiser for both purchasing and maintaining your vehicle.

Melissa K

I worked with Greg (you can't miss his fancy pants) when I bought my Volt. He is very knowledgeable about electronic vehicles and made what is usually a long, boring, sales process fun. Thanks for making this purchase my easiest car buying experience ever. Make sure to ask him about his pizza recipes.

Max Borgardt

Paul and Tony were great and the process was extremely easy and stress free. I would recommend Heiser to any one, and was way easier to work with than the previous Chevy dealer we used. Thanks we love our new Traverse!

leopoldo martinez

Very accesible and I am very happy with their service

Ashley Gitzlaff

George, Rich and Brian are excellent to work with. Brian, the GM, remembered me from my purchase 3 years ago and continues to go above and beyond to make sure I have a great experience. George was my salesman and he was spectacular. I plan to use him for any future needs as well as refer anyone if need be. He was easy to talk to and great at explaining options. Rich was equally enjoyable to work with and they really helped me sort out an ordeal with Chevy! Thank you so much! I will be back!

andrew wichman

Would highly recommend Heiser Chevrolet. Had the opportunity to work with Greg and his team. He found me exactly what I was looking for, was straight to the point, and willing to help out with whatever I needed. Thanks again!!!

Tim Wilbanks

Great price and service!

Gretchen Jones

I had such a great purchase experience! I would definitely recommend Willie, our sales representative. He is very knowledgeable and has a lot of experience. He was careful to walk us through the entire process. We love our new Silverado!

Greg Haney

Our sales person was Dave Shepard. Very much appreciated his assistance, knowledge and quick responses whenever we had a question. Made the purchase quick, simple and all at a competitive price.

Andrew Glaser

I have only been here for service. Their service people are very knowledgeable and they have always been straightforward and honest with me. I bought a used truck from a different dealership and it has needed a few things and Mike has been easy to work with for all of them.

elcascas

Friendly staff easy to talk if you have any question.

Brett McNalley

My wife and I did a cold walk into Heiser Chevrolet and met Paul Freitag. It took no more than 24 hours after meeting Paul to make our decision and purchase a premium Chevrolet product. I attribute this to his kind, genuine, and welcoming personality and demeanor. Due to our experience, my vehicle will be serviced at Heiser and we will consider purchasing additional vehicles from Heiser. Warmest thanks to Paul.

Amber Mahoney

I have been a long time Heiser service customer and have had nothing but good things to say since I began coming there. The staff is always courteous, upfront and knowledgeable. I went in for a check engine light with the thought of purchasing in the near future when the estimates for the repairs came back I knew it was time to trade in my car for a new one. Like the service center, I can now say I have nothing but good things to say about the sales department. My family has been going to a Chevy dealership up closer to my hometown for years and I was back and forth between Heiser and there. I worked with Dave and soon I knew that I wanted to keep my business with Heiser. Dave wasn't pushy, like some salesmen can be, instead he took the time to listen to what I wanted and gave me options and time. I would definitely buy my next car from him.

RICHARD BECKER

Car was taken care of promptly and professionally. My needs were taken care of without problems or delays. Excellent customer service.

Aubrey Lee

I took my car to Heiser Chevrolet for an extended warranty repair. Although not my regular repair shop, I definitely plan on coming back. They were friendly, organized, and didn't make me feel pressured for additional repairs. Thank you again for your service!!

Rick Salvhus

My wife and I bought a car from Heiser and we could not be happier about the whole experience. Arden was our salesman and he was honest and professional and very knowledgeable. Chris was our finance guy and he was very helpful too. We actually tried to buy a similar car about a week before at Russ Darrow in Milwaukee but the salesman there was such a joke we walked out. Buying at Heiser was simply the perfect buying experience! We will be back when we need out next car.

Emily Driebel

I received excellent customer care. This was my first brand new car purchase. Jim Fumo was excellent with picking out the perfect SUV for me. He was funny, upbeat and knew the answer to every question we had without having to look anything up, you could tell he really knew what he was doing, and I like that a lot. Brian, the manager knew any answers to questions I had. Any confusion he cleared up right away, and really helped us out with financing. Richard was also extremely friendly and assisted us during the purchase as well. Overall, this was an excellent group of people, a very nice and clean atmosphere, and they all really care about their customers. I will be back for my next car purchase, and tell my friends and clients about heiser.

lothar hoffmann

I came in, with a 1oclock a appointment for a oil change , tire rotation and to have my trailer hook-up harness checked left at 4 PM . I think it took a bit long !!!!

Dave Thiel

Just leased a 2020 Chevy Equinox from Heiser Chevrolet in West Allis last week. The sales experience was made especially easy and straightforward by my salesman, Greg Koss. He ushered me through the sales manager's office and finance department with no surprises - a real plus. Overall, a very positive experience with the entire staff.

Larry Fitzgerald

Dropped my car off in the morning and had the shuttle take me to work. My car was ready early afternoon, where I picked it up and was on my way. The staff was friendly and curteous. I can't ask for a better experience.

Jeff Mather

Good clean waiting room. Good service tech but, only 3 stars because the "certified" mechanics didn't know what type of light knob I needed after I told them. It took 3 tries to get the correct one on. I have an '18 Colorado ZR2 Midnight edition. Which are rare in my area but when I told them exactly what it looks like they still ordered wrong one. If fixed first time they would be 5 stars.

Eva Schneider

We purchased a GM Certified 2013 Chevy Equinox. Jason Clark was wonderful to work with. He even came in on his day off to close the deal. Then he took all the time we needed to go over all the options and showed us how to use the On Star, XM radio, and even helped set up our bluetooth which was all new for us. He never made us feel rushed. This was probably the best car buying experience we've ever had!

Wally Klock

Service is generally good. I have issue with the fact that they offer a courtesy was to service customers and after like my third service visit, they just stopped washing my truck. There is usually an excuse that there was no porter to wash it, all the while I see other service vehicles rolling out washed.

Courtney Shaw

Mike in service was great! They took the time to contact GM and find out what needed to be done to fix the problem. They did a thorough job and so far fixed the issue. They even gave me a great rental car, I didn't want to give it up.

Peggy Luckow

We always look to Heiser Chevrolet in West Allis for our vehicle needs. Thank you for providing great customer service!

Jennifer Zenke

I came to Heiser because they helped me get a van a year ago. The service was so amazing a year ago that when my husband's truck died last week, I knew to call Heiser right away. My original sales lady retired so I was sent to Jim Fumo. I was worried I wouldnt get as great of service but he proved me wrong. He was not the typical salesman where he pushes you to make a fast decision and pressure you to put lots of money down on a car. He was very kind, knowledgeable and ready with information about the vehicles we were interested in. He made the process go smoothly and Im so happy he helped us get a new truck for my husband. I now need to find a newer van and will go back to Jim because of his WONDERFUL service! Stepping into Heiser, I feel apart of their family and know I can trust any car I get from them. Thank you Heiser!

Michael McCallister

I have had consistent bad luck with tires on my 2010 Cobalt in the last year. We just returned from a cross-country trip to Colorado, and filled the right-rear tire in Iowa City, IA. Made it home safely, but the tire pressure light came back on before the week was out. I filled the tire again on Thursday, and again on Friday. When I got in the car on Saturday morning, the pressure was down to 8pps! I immediately took the car to Heiser (around noon on Saturday). While the techs were performing oil changes, the manager thought they could get me in between them. I went to the service lounge, and within a half hour, the diagnosis of a cracked pressure valve was delivered. Twenty minutes later, I was done, and with my Preferred Customer card, my total bill was just $3.15. Can't beat that!

mitch willer

Greg, Brad and Gerald all did a fantastic job with helping me lease a 2018 Equinox. This was my first big purchase since graduating college, so I was nervous about it. But they helped me weigh my options and made sure I was clear on everything every step of the way.

Barb

Steve Shelton was great and really helpful!

Dick Colburn

as part of an oil change my car was given a complimentary car wash where it was damaged . being on the right side i probably would not have noticed it for a while and would have had a hard time blaming your dealership .stuff happens .what deeply impressed me was service tech Shawn Christian immediately brought it to my attention . my car was repaired as good as new , i was given a new Malibu to drive while it was repaired thank you for being the honest dealership i always considered Heiser to be

Alyse Stonebraker (Milla)

I purchased my car there in January and this was my first visit to get it serviced. Everyone was amazing! So polite. Quick. Organized. Thank you!

Veronica Jones

Service writer was Awesome and he gave me a great deal when completing any jobs for me on any of my vehicles

James Pelto

From my purchase to now the folks at Heiser Chevrolet have been top notch. I have and will continue to recommend this dealership.

Lisa Johns

Our sales men Ken Cherek was absolutely awesome. We knew what we wanted and it was waiting when we got there. Ken made our buying experience smooth and fast. When were reading to up grade our other vehicle, we knew were we are going. Thank you Ken Cherek!

Kimberly sylvas

The rep that checked me in was really nice. The other two employees in the service department didnt look to enthused. There was a mechanic I believe who showed no interest in working as his feet were kicked up on the table while playing pool on his phone. The rep kindly asked him to move the vehicle that checked in before me and he reacted by saying that he is in the middle of an important game, tooka deep breathe, and then decided to go move the vehicle. Upon checkout, i would say it was average. Young lady was training and that was an average checkout but the new employee looked extremely serious....overall, I am a loyal customer, however, the new hires are a bit questionable in my opionion.

Sandy Miller

When picking up my vehicle, the key wasn't there and top cover sheet of the paperwork was missing. I waited for the service person to bring to the counter. Then they told me my car should be in the first two aisles. I went out there and couldn't find it. Even walked to the other side of the lot & it wasn't there. Had to go back in and have a service person try to find where my car was. Very frustrating, just wanted to leave and was stuck looking for my car.

Nicole Greanya

My appointment was at 4:30 pm. I arrived at 4:00 pm knowing I was very early. My car was done by 4:45 pm. I had an oil change and tire rotation. It was super nice not sitting around for an hour. Thanks!

AZNxPrswAZN

So it’s safe to safe nobody gets excited to jump into debt however I got Greg Koss as a Automotive Sales Therapist and I was really relieved. I was dealing with a couple of other dealerships when Greg found a vehicle that was in my price range and satisfied my fiancé’s wants in a vehicle. Being new to buying Greg and ROBERT walked us threw everything with a big smile and a positive attitude. I would recommend Heiser to anyone, they showed a great attitude and a warm welcome to my fiancé and I.

Danielle Mora

Friendly staff, knowledgable, not-pushy, they made us feel comfortable & the environment was laid back. Our salesperson, Daryl, was patient - answering all of our questions and was very thorough. Kids enjoyed the free popcorn and soda!

Richard Carter

Service was good they as love my problem quickly and found another one before something major could have happened which I had fixed right away. My appointment was on time and done quickly, but may have to wait spring for my car wash (lol).

DEE SGAC

Again just all around great experience great people works with you gives an all outstanding performance!!!!👍🏾😃👍🏾 …

Bray Miklasz

Easiest buy ever! This was by far the easiest, most straightforward car buy I have ever encountered! Phil Engle was not schmoozy, or pushy. He was down to earth, friendly, and very accommodating. Saw the car online at a fantastic price, talked to Phil on the phone, worked out a deal for my current car...1,2,3 easy as pie! I drove 2 hours out of state to buy this car and will do it again with my next because Phil and the Heiser team made it that comfortable and easy. 5 stars

Debbie Jobke

This is the second time we have leased a vehicle, however the first time for a Chevrolet Equinox. Tony Mayen, Paul Freitag and the crew at Heiser Chevrolet in West Allis far exceeded our expectations. Tony began the process with a thorough understanding of the features important to us on a vehicle. We appreciated his knowledge of the vehicle and honesty of features he would recommend. When we arrived to look at the vehicle brought in for us we were pleasantly surprised and happy with the added features we hadn't expected. Tony simply knew what we would like and found a vehicle with those features. Paul finished the process with a thorough set-up and review of the vehicle's electronic features. We were very content with the attention and professionalism received at Heiser and would highly recommend the dealership to others. Roland & Debbie Jobke

Eric Poulsen

Gary and Brad did an amazing job helping me in a difficult situation. Made my life a whole lot better with my new 2020 Equinox. I also want to acknowledge Shaun in service for being a part of the help.

Steve Ropers

Overall experience from sales to final closing is excellent and would highly recommend Dave. This was my second purchase from him.

Beverly S

From 1st contact from Jean Ross who answered my interest on the internet, to Jeanne Holtz who was a dear and helped me find the right vehicle and bent over backwards to help me with many things, to Brian honing in on the price, the experience was excellent!! Brian made it possible for me, to purchase an Equinox within my budget. It made my day! He's such a personable GM. THANKS SO MUCH FOR EVERYTHING! You're such a great team! I'll be coming back when my husband is ready for a new vehicle!!!!!! Thanks for all those people who made it possible!

Kyle Deutsch

The thing that really stood out to me was the fact that they wanted to Work with me rather than against me to lease a car. I recently turned over my car in order to lease a new vehicle and the sales manager walked over to me and talked with me about what my options were and how he could work with me in order to help me out. Between that and my sales rep I was able to get into a lease with no hassles or problems, everything was up front with me front the start. Everyone was very co-operative and helping in this transaction.

Nate Grignol

I had the best experience I could ever imagine with Heiser Chevrolet and Mike Gortmaker. From start to finish they did everything they could to help me and get me in an new SUV that I liked and fit in my budget. I told them what I wanted and they made it happen. I would strongly recommend Mike and heiser to anyone. They made buying a new vehicle easy and stress free. I look forward to working with them again.Mike went the extra mile, gave me his cell number and I was able to text him questions while at work and we worked everything out so that I only had to come to the dealership once and test drive the vehicle and sign the paperwork. Class act.

John Vangalis

I go to Heiser for a reason, I get quality service and treatment from everyone. I've never had to go there for the same reason twice. Sure you pay more than some little shop, but you can rest assured that it's done right and safe for me and my family .

Craig H

I was told by a friend of mine to use Heiser when I had a problem with our 2007 acadia. I used another dealership when a tsb came up and got a run around. They diagnosed the vehicle incorrectly and then it was like pulling teeth to get them to do the tsb. From the moment I walked in to Heiser I immediately felt far more comfortable. Mike Catanese, the service advisor I had, was extremely friendly and understanding. I explained the past history I had, and he reassured me that he would take good care of everything. He promptly called me back right after the diagnostic, and explained all the problems with the vehicle. I approved the timing chain tsb and he said great we will get right to it. I was shocked to get a call less than 2 days later saying the vehicle was ready. I expected a repair this major to take a couple weeks. My hats off to all the people at Heiser From Mike to the guys in the shop. They took what (at a different dealer) was the worst experience I have to had, and made it a pleasure.

Rick Howell

I saw a 2008 Pontiac G8 GT for sale on Heiser's website and the price looked decent, so I requested a test drive. When I got to the dealership, I made the mistake of saying I wanted to trade my car in. Even before doing a test drive, the sales rep took all of the information on my car, started appraising it and then took my car keys to test drive it. This is before even stepping foot in the car I wanted to test drive. That should be at the end of the process when and if I decided I want to move forward with the car. This isn't really an issue and I know salesman are pushy. Here's my issue with the dealership. The listing states that the car comes with 20" Camaro wheels AND the factory 18" wheels. That's all fine, however, the 20" wheels do not clear the wheel well efficiently to drive the car. While I was test driving the car on the highway, I noticed the wheels starting to rub and the car became unsafe to drive. After the test drive was over, I told my sales rep that if the service department would put the original 18" wheels back on, I would be happy to take the car for a test drive and make a decision. I received a call today from the dealership stating that the manager could not allocate the time to put on the factory wheels, ever. Basically, the manager, through the sales rep, told me they would be keeping the unsafe 20" wheels on the car. There are plenty of these cars in the area and I'm surprised that Heiser would let these unsafe conditions continue, not to mention losing a sale from what is potentially a five minute fix.

Traveler

Friendly staff and sells men! They helped me out and worked with me until I got the vehicle I wanted! Great auto dealer around! I will definitely bring back my business to them again when it's time to by another brand new car!

Ralph “SKI” Gajewski

Well. Put it this way back in 2017. I leased my Silverado from Heizer Chevrolet. And said that I would only trust Heiser with my truck I meant that. Now that I am buying my truck I will not go anywhere else for service.

Nicholas Pucci

I recently purchased an '09 Silverado from Heiser and could not be happier about the entire experience. The staff makes the whole process seamless and they make you feel at home from first walking onto the lot to taking delivery of your vehicle. George K. was my salesman and was incredibly helpful. I went in not thinking I would purchase right away, but he helped through the entire process to ensure my satisfaction and left me with no second guesses about buying from Heiser. Nearly everybody from the internet manager, to the sales manager came around at one point and introduced themselves. Not many people go into a dealership with cash to buy a vehicle outright, so most of us finance. Well, Heiser may have the best finance department around. The finance manager, Kristina went above and beyond to get something to work. I did not provide many tools to make her job easy, but she still got it done and did more than I expected. Heiser is truly a Five-Star establishement as far as I'm concerned and I would highly recommend them to anybody in the market for a vehicle. -Nick Pucci

Zac Soddy

Sold me a used car that wouldn't pass emissions. Looked in the history of codes to see it was cleared basically after every test drive. They did not return my phone calls for a week and told me I would have to pay for the repairs.

Janice Ann

Mike Catanese and Keith Jacobsen were very happy and friendly. I enjoy seeing them. They have great attitudes! Keep up the good work

Juwan McCloud

Very good service. Easy and very quick.

Gary Knight

The problem was a wiring harness issue due to an animal chewing on it. It turned out to be an insurance claim under the comprehensive part of my insurance policy. They requested documention. The Service Advisor, Michael Cantanese, quickly provided the documentation that was requested. Kudos to him and the entire service team!

Craig Davis

Brought in my 2013 Impala for a scheduled oil change and tire rotation this past Saturday morning. The Saturday availability fit my schedule and setting the appointment up online was very convenient for me! Pete Cooney in Service was helpful and attentive and quick to assist. The free coffee was a nice touch for my morning appointment. I walked out into the showroom and was greeted by Dave Shepard and Brian Crandall while I looked at the spectacular new 2014 model. When I returned to the lounge area for another cup of coffee and to watch some TV, Rich Brusky stopped to chat. From the moment I arrived to the time I left, the warm and welcoming environment made my experience great! When I get my next car, it will be from Heiser Chevrolet!

mary bennett

It was great, no hassles and used my GM Reward points to get a free oil change!

Ashley Behnke

The team here immediately made any stress and anxiety about buying a car melt away. Dave Shepard and the rest of the salesmen went above and beyond to make sure I had a positive experience. I may have moved out of state since I bought my car, but I would definitely make the trip back to Wisconsin to buy from him again. THANK YOU GUYS!

Kerry Sullivan

2014 Chevy Cruze oil change, tire rotation (factory scheduled maintenance). Staff was very helpful and friendly. Wait time was less than an hour. Will definitely be back again for next scheduled maintenance! Also, I never received a chance to write a review about my experiencing leasing my Chevy Cruze. I was working with another dealership with a Chevy Cruze LS who would not budge on price or anything. Staff was EXTREMELY rude and while I was talking over my decision, I was told by the finance manager "my wife has dinner waiting for me at home." I left there (and will NEVER be back) and heard about Heiser from a friend and came in. I leased a Chevy Cruze LT RS edition, 1.4turbo with nearly $100 difference in payment AND putting no money down. Unlike the other dealer who was pushing me to put money down and would not budge my payment. The staff is so friendly here at Heiser and I did not feel pressured into leasing my first ever vehicle. Although, I had such a great experience, I walked out that day with my new Cruze. They are willing to take the extra step into getting you in the car you want and will do anything they can to help. My parents have purchased/leased with the other dealer for over 20 years, but after our wonderful experience with Heiser and HORRIBLE experience with the other dealer, they/or I will never be back there again. We look forward to spending many years purchasing and leasing with Heiser!

Karla Snopek

After doing much online research and visiting a different Chevy dealership and experiencing a difficult time in getting a salesperson to find time to meet with me to sell me a car and in a split second decision (after being told by an employee of Heiser Ford and my father who claimed Heiser Chevy was one of the BEST Chevy dealerships to buy a vehicle from), I drove from the town of Delafield out to Heiser. Upon my arrival & only a few short moments on the lot I was greeted by Greg Koss, who I must say is the best care salesman ever!! He listening skills are excellent! He was willing to listen to what I was looking for and what the most important aspects were of the vehicle I was looking for on top of that because I was that wonderful customer that came in with prices from another dealership .... Greg was going to try his best to meet or beat that dealership! Greg got the job done that night!!.... I didn't have to do more research. I didn't have to visit more dealerships. I picked up my vehicle the next day!! You want a no hassle car buying experience? Go to Heiser find Greg Koss - he WILL NOT LET YOU DOWN!!

Jejuan Murray

The staff is ALWAYS amazing and pleasant. If I wasn't moving then I'd continue my business at this location. My favorite Chevy place to date! Thank you!

Shanta E.

This place is getting horrible. My car was in for service a few months ago and today they had it again. But today they called me and said they forgot to add on a charge from a few months back when I picked up the car. I now feel like they are scamming me! I am sick of this place

Keith M.

Once again Heiser Chevrolet in West Bend gave this customer the 5 star treatment. Thanks to Chad (my salesman) & Bryan (financing) for making the whole experience a pleasant one. I'll be sure to pass on my experience to everyone I know and you guys will always get my business when I buy in the future. Thanks Heiser.

Greg F

I went to Heiser Chevrolet in West Allis, Wi because they had the lowest overall pricing on their inventory, the customer service was better than any other dealer I had been to in recent memory. The dealer was willing to work with me to get the vehicle I desired for the best possible price. Which was great, because it was my first purchase of a newer vehicle through a dealership. My salesperson Afrim Dzelili was extremely knowledgeable about the vehicle I purchased, and if he didn't have an answer for a question he went above and beyond to find it. The finance manager Chris Chesniak, did his best to get the best possible finance rate available, he was quite knowledgeable and was able to explain the contract without causing confusion and would go into greater detail about the contract when I had a question. He was very professional in how he greeted and talked, and was very friendly as well. Jeff Wenzen, the used car manager was extremely friendly and helpful. He along with his staff were willing to do whatever it took to meet my needs as a customer. Heiser Chevrolet has a great group working for them, they have wonderful personality, friendliness, and the desirability to help you get the vehicle you as customer want. Thank you to all the staff at Heiser Chevrolet!

allen hosticka

Jim made it very easy to purchase a car. I was coming from out of state, purchasing a used car, and things could not have went any smoother. Jim walked me through every step and was honest and friendly to a fault. I would travel to do business with Jim again.

Michael Parker

I recently leased a new car from Heiser Chevy. The salesman, Greg Koss was a great guy. He got me exactly what I wanted and really came through. Greg is a real professional in his work. Greg is a hard working dedicated team player. I would highly recommend Heiser Chevy and Greg Koss. The entire staff was very helpful. I will definitely return for my next vehicle.

Scott L

I have been shopping around for a few weeks looking for a new car purchase or lease. My experience prior to visiting Heiser Chevrolet was spotty from some of the other dealers, and what a great sense of relief dealing with Heiser Chevrolet. I had the opportunity to meet Sue Wernicke and George Kroening, both of whom were incredibly welcoming and such a joy to talk to. There was no sales pressure at all, which is a huge plus for me. The dealership was recently renovated, and is very nice and clean. Even though I did not make the purchase yet, I will definitely be back in the near future to hopefully finalize my purchase.

Kelly Coutley

I chose Heiser Chevrolet because David Shepard was knowledgeable, honest, and genuinely cared about my experience and making sure the car I bought was right for me. I did some shopping online and found that their website listed the price as being lower than what it said on the lot and they honored it. I would definitely go back and recommend everyone I know, to buy a car for David and Heiser Chevrolet.

Eric Stundtner

I recently purchased a new Chevrolet Silverado after my last one hit 170K miles this is not a review of Chevys but of Heiser Chevrolet. When I started to look around the area I stopped at several dealers near my home. After the first couple I started to get frustrated in that I kept getting conflicting information about what was available to buy with the minimum options so I would not have to over-pay for upgrade options I did not want. Each dealers pricing did not match. But when I sat down with the sales guys at Heiser Chevrolet they help me understand pricing and more clearly in the search for the car that best met my needs. (An example was I could see how base truck prices increase mid-year so I then could avoid trucks that increase in price by $1000.00 for no increase in value seen by me). They where much more transparent in how the numbers change with the vehicle. At the end I new we found the vehicle that meet my needs and when I told them I needed an additional $3,000 off the vehicle they offered me $3,400. I was more then happy on my next vehicle I will still shop around but will start with Heiser Chevrolet. This is the type of dealer I would feel safe sending my mother to.

alana norman

Steven S. was very helpful with the entire process. I suggest working with him to anyone who is looking for a new car. Thanks for everything! So excited to drive my new car home!

Elliott's Outdoor Adventures

Very nice staff and easy to work with. Will definitely be recommending to go here.

B Dyszelski

I have built a very good relationship with Brian Crandall over the years and has provided outstanding knowledge and service to me and my family. When we have considered looking for a new or used vehicle we have always given Brian a call to see what he could do for us. I even have connected my children up with Brian.

Annie Anschutz

Everything about our experience with this purchase was positive. Excellent communication and customer service! Would definitely buy from this dealership again.

Brian Perz

Dan the service adviser is great. He's helped me on numerous occasions with my Chevy Equinox. He always has a clear explanation of the issue, and the work performed has always been satisfactory. After having been treated terribly by 3 local GMC dealerships with my brand new GMC Canyon, I turned to Dan for some warranty work that was needed. Once again, he clearly explained the issue once it was determined, ordered the necessary parts, and had my truck fixed with no issue. Kudos to Dan for being a professional. Mike Juneau's Brookfield GMC, John Paul's GMC, and Boucher GMC should take note on how to run a service department honestly and professionally.

Erin Murphy

Joe C was super helpful and one of the best car salespeople I’ve worked with. He was patient and very knowledgeable.

shaun adams

Me & my wife enjoyed our experience with Greg, he was very thorough with explaining all our options & was very patient with us

Rick Connors

Oil service, easy and quick Keith is the man

Ravi N V

It was a pleasure working with Steven Shelton- an honest salesman who ensured we had the best buying experience. Would highly recommend this dealership.

Andrew W Kay

I was in the market for a car and made an online inquiry and was contacted by Dan Scull the internet manager regarding my interest in the Chevy Volt. He was a professional, straight talking kind of guy, and those qualities are much appreciated. The expertise and personal interest he took in my search for a new vehicle was a boon to me. I hope to shop Heiser again in the future and would definitely recommend them to my friends.

Devin Williams

Mr. David Shepard was professionally excellent in his craft of salesmanship.The treatment I received from Mr. Shepard made me feel really great about my decision to do business with your company. I look forward to letting you guys do all the servicing the car may need in the future. Mr. Shepard was a 10!

Myles Riley

Service advisor went out of his way to explain problem and solution. Over the years I have purchased cars and used service and have always been pleased. Thanks

Barry Little

They fixed my car in a timely manner. I brought my Chevy Cruze in late Thursday before closing and my car was done Friday before noon. I highly recommend repair service done here.

Michael Stump

Pete is always great to work with in the service department! Usually able to get me in very quickly, and always takes good care of both me and my Fiance. Competetive pricing and quick to work with, highly recommended!

George Monese

The adviser was prompt and able to help me while I had an emergency with my car! The shuttle guy was well mannered and professional

Scott Sevedge

There was a problem with the bill but the service manager fixed everything. The oil change was done very fast.

Alex Brackman

Great experience. In and out in less than two hours for an oil change, recall repair, and coolant repair (completed under warranty). Nice waiting room with everything you could ask for. I highly reccomend.

Trevor Morgan

I went on AutoTrader to get a trade in value and the dealership was very helpful with accepting this price. I walked in and Jameel was so helpful, it was late Saturday night and they were closing in an hour, I felt bad but really wanted to get my wife a new car for Valentines day, they were more than willing to stay open just for us !! Jameel helped with picking out the exact car we wanted and then the New car sales manager Richard was Super cool to deal with throughout the transaction. My wife and me then went to Kristina where she went way out of her way to call some banks to get my rate to a crazy low rate, she helped us out in so many ways. I will NEVER shop at another dealership again. - They offer free carwashes for as long as you own the car which for us will be a very long time as it is a Brand new Camaro Convertible !! - Free scheduled maint. for the first two years - Bumber to Bumber 3 year, 36,000 miles warranty and 100,000 on powertrain - Offered a great price for GAP insurance as we were upside down and did not harrass us on extended warranties !! I just cant say enough about this crew, go there and I am sure you will be pleased. They do everything they can to get you in the car of your dreams and wont pressure you !! Thank you, Trevor and Ashlee

Don J

I was supposed to receive my last free oil change and I had to pay for it because the service date expired I have a certified g m c Terrain I was never told that if it went out of date that I would lose my oil change

Randy Schenider

I orginally stopped in looking for a Van or an SUV. Not finding anything in my price range i was heading back to my car to go on to the next dealer when your sales rep introduced herself and asked me what i needed in a used car. She asked if i would be open to looking at the 2012 malibu which was in my range. Being a larger guy i didnt think i would fit but this car is a great fit. My family loves the car and i had a great experience the saleswoman listened to my situation and needs in financing and was big help.

Mitch Ellena

Quick, affordable oil change, even got to use my $25 Heiser gift card that was mailed to me from Xmas!

Robert Miller

Just bought my dream truck from Brian Crandall and Dave Shepard. Dave provided all the answers to my questions and I appreciated his patience, as I test-drove several vehicles before making my decision. Brian put a such a tempting lease deal together--I couldn't pass it up. Thanks,Heiser.

Legenda Gooding

Excellent customer service! The whole team was great. Our salesman Gary kept us well informed throughout the process and was very transparent!

Snow Penguin

Always courteous Get the work done on time

I'mTheSquareRoot

Brian and David went above and beyond for me to get me out of my old loan and into my 2016 Cruze Limited. They did what I felt was the impossible, they kept my payment low and did their best to keep my out of pocket cost to a absolute minimum. These guys will go above and beyond for you to make a deal that works best for you and your family.

Steve Molthen

It was fine. I thought tires were rotated, but maybe not or maybe just coincidence the tires on the back are showing the same amount of psi in as before inspection and the front tires are still lower. Could be just how ride on road though.

brandon rios

Went in for an oil change. Staff was super friendly. Offered to vacuum my truck after a long trip and they ended up hand washing the whole vehicle.

Stacy Amstadt

I had a great car buying experience and I love my 2014 Cruze. The maintenance on my vehicle has been easy, especially like being able to use their free rental program.

Robert T Clayton

I purchased a new blazer from heiser and I am very happy with my purchase 😊 …

Amy Gottheardt-Muench

Greg Koss at Heiser made my car buying experience quick and easy. He went above an beyond to accommodate my needs. I'd highly recommend!

Elizabeth Heflin

Not only did Shawn check my oil, and rotate my tires-he checked (and fixed) my tire pressure. All at NO cost to me. Thank you, Heiser Chevrolet in West Allis!

Eder Ortiz

I have a great experience. People were extremely friendly. Great customer service. My sales person Ruben was very helpful. Higher expectation than any dealers around in chicago.

Chris Capetillo

My wife and I went to west allis to look at a Chevy trax redline edition. We where meet by Jordan Christian. I would highly recommend Jordan christian he was extremely help and very personable!!!! They finance department was also extremely helpful!!!! Needless to say we drove the Chevy Trax redline home today!!!! We where pleasantly pleased and had a very enjoyable experience at Heiser Chevrolet in West Allis!!!! I would refer anyone to this dealer!!!

Jarrod Jones

Just wanted to thank you guys for your service. Glad I bought my truck from you. Everyone is super helpful and polite. The service team is on point. Great job.

Cheri Stoffel

Met George Kroening at the "Thriller at Miller." My 2002 Ford Explorer needed to be replaced, and with Mr. Kroening's help, I left with a 2010 Toyota Corolla. I love the car - it's fun to drive, and I love the fact that my gas bill was cut almost in half! Mr. Kroening has followed up after the sale and even made sure to check back to make sure a paperwork error was corrected. Was a very positive experience.

Jason Matter

The entire team rolled out the red carpet for me. From a no-pressure overnight test drive to a predetermined MSRP, this was the easiest purchase I've made. My family loves the 2013 Volt. I've yet to use a drop of petrol.

Sean Atkins

Good service all around. Got the truck I saw and so far, no problems. Thanks Heiser team

David Figon

I recently went in for a recall from Chevrolet ended up being charged for it, poor customer service and I can't believe you get charged for recalls either. Of course they didn't even bother to make things right

Lori Coyne

Jason ( sales ) and Brian ( manager) are hands down exceptional people to work with. I wouldn't send my family or friends anywhere else...work with these gentlemen,,,they will treat you well!

Michael Massey

Steven Shelton was awesome. He help me get something better than the vehicle i wanted. If anyone looking to buy a car please ask for Steven

Eric Kukor

Mike always gets it done, always looking to help a customer out . Great guy.

William O'Brien

Sails rep, Greg, was personable , low pressured and knowledgeable! Plus I have had a long standing interaction with your service department,

Don Sally

We were looking for a Chevy Captiva in a Red / Maroon color and Heiser Chevrolet happened to have the one we were looking for. After making a phone call the night before, we talked to Dave Shepard about the Captiva, we decided to make the 150 mile trip from Stevens Point with our 1996 Chevy Blazer with 191,000 miles on it. When we met Dave, we felt like he was one of us and we are in our 60's and we could relate very well in our conversations. After taking the Captiva for test ride, we decided to buy it on the spot and trade in our 1996 Blazer which we had for 12 years and gave us many good years of service on the road. We hope that with our Faith in our Lord, the Captiva will give us many good years to come too. The sale price was just we were looking for and we were happy with the trade in value we got. We drove off the lot heading back to Stevens Point knowing we were happy with our deal and the way Dave Spepard handled everything so professionally. We THANK YOU Dave for making our day with you and our new 2013 Chevy Captiva a very PLEASANT one. Don & Sally Dehlinger Stevens Point

Terry King

The service department was efficient and friendly and their professionalism was refreshing.

RW Burchell

Anyone can sell a car, the service rendered after is what keeps me returning. I always receive five star service, thus Heiser gets my business

Boulder Trip Service

Excellent car buying experience

Dean Schaffer

In December I purchased my 2nd and 3rd new car from Heiser. The team is a pleasure to work with. A special thanks to Brian Crandall and for the dealership team in making the car buying easy and smooth.

Lelan Shaw

The last service by your Chevrolet location was great. My Chevy performance speaks with Heiser's profession. Sharp maintenance.

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