Reviews of CarMax. (Car Dealer) in Milwaukee (Wisconsin).

CarMax

987 Reviews

309 Comments

Car dealer

Used car dealer

11011 W Metro Auto Mall, Milwaukee, WI 53224, United States

Description

Information of CarMax, Car dealer in Milwaukee (Wisconsin)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of CarMax

Michael Evans

I bought an '18 Chevy Volt from CarMax. It took about 4 weeks to deliver to Wisco from Cali. The delivered it right to my driveway, which was pretty awesome. When it arrived it had a cracked windshield, dent, and a big scratch on the door. Carmax repaired it all for free, and gave me a rental for free while the work was being done. Then I got an inspection done at a Chevy dealer. The vehicle needed new front strut assembly for both tires. CarMax paid bill in full. I was super upset with CarMax at the start, but they certainly won me over. I would definitely buy from them again. Thank you Kurt!

Doris Blanks

My shopping experience at CarMax was great. I was able to view online to see what was available. After selecting my vehicle, I was approved for purchase, went into Milwaukee location and met a wonderful salesman, Damien C. who walked me through the process of signing my documents and drove off an awesome vehicle. The process was great!

Gregory Buck

The sales rep person was awesome Very down-to-earth and knew his business about cars. I don't have any problems finding somebody who can finance my vehicle. Dre offered me to keep the vehicle overnight which made me feel more comfortable. The next day the closing went smooth and easy not like it used to be, I think we close within 45 minutes to an hour. Thanks, for your help.

Joe Welch

This was by far the best car selling experience I have ever had. The online assessment was easy and smooth. The appointment process was seamless. Very friendly staff. Nate was phenomenal with the wrap up of all the paperwork. If you want easy car selling I highly suggest Carmax. Lot was stocked with cars so I'm sure buying is equally as efficient.

Nicholas Vince

Mark is by the far the best car salesman I've ever dealt with. He's honest, respects customers time, and made the process of selling my car smoother than I could've ever imagined. Definitely buying my next car from him! Someone give this man a raise! Carol did the paperwork portion of the process. She was polite and prompt throughout the process, including when I signed the wrong section of a document and she had to get a new one. Carol also deserves a raise!

Don Zien

It was great considering how challenging I am as a customer. Surprised I wasn’t banned. They were extremely patient. Still in the 30 day trial period. We shall see.

Louise Kessler

The single best car buying experience I have ever had! Laid back, stress free and no pressure. I ended up with a great car that I feel really good about. Thank you!

Doris Blanks

My experience was great! Shopped online, vehicle was shipped to Milwaukee location & had an awesome salesperson Daimen assist with paperwork. Highly recommend!

Yuriy Maksymovych

This service declares a multi-stage inspection of the car before sale. In my Rav4, after all the tests, I found that the brakes were faulty and the antifreeze level was low. They haven't been able to fix the brakes for 2 weeks now...

Ceasar Arce

Cars posted either needed a part or will be sold to you without knowing parts are defective. But in honesty it was super easy when you get the right people to help. 100x thanks to Mary finn and Nathaniel for the quick response and assistance.

Tim Ziolkowski

Great customer service and no pressure. UPDATE: Bought a car today, I've been a repeat customer for 6 different cars. This is the second with Jalen as the sales associate, he's a pleaure to work with.

Aaron Como

Everyone was very helpful and friendly from the time we came in until we left. Selling our car was very easy. The experience was excellent!!

Daniel Davenport

My Experience was great with CarMax my got my car from you guys and I love it so much🫶🏽. The customer service was great and fast.They help you with the car that’s fit you. …

Sean Kelley

This is the BEST way to buy a car. No haggle, no tension, just a clear, professional, friendly purchase. Excellent staff. Knowledgeable and caring!

Kathy Fitzgerald

From the moment we arrived everything was an easy process. They drove the car looked it over gave us an offer we accepted and next thing you know is that we had our check

Amanda Wagner

We purchased a truck through CarMax and had a pretty good experience here. Ordering the truck for delivery to the Milwaukee location was super easy and hassle-free, and the entire process of pickup was really quick! Everyone we talked to was super nice and accommodating. Our only qualm was that the vehicle wasn't very clean when we picked it up, but that was a tiny issue and not a big deal.

Reginald Williams

Smooth sailing, no hassle and the car salesman. Dre on metro was very professional, and completed paperwork and Timely matter

Justin Johnson

It started a little rocky with my title not being there when I first arrived, not entirely anyone's fault. I arrived early, FedEx guy was a little late, but they were willing to top me off with gas for the trouble and just as I was getting ready to leave the FedEx truck pulled in. The rest of the test drive and purchasing was easy and hassle free. And everyday I walk up to my 2020 Honda Civic ST I still can't believe it's mine. I'm so in love with it!

Falon Hoile

I bought my last car with CarMax in December 2020, right after a terrible car accident that someone hit me in my driver's side at 66 mph, and totaled my Honda SI. I was scared to even drive again and the thought of buying a car was not exciting at all, from previous experiences, but they were wonderful and I did everything online, credit, down-payment, purchase and all. This time I'm trading my car in and finally getting my Subaru WRX STI Limited!!! I have nothing bad to say about this company or their customer service; which isn't always easy to do! Their customer service is 10 stars, they make me feel at home and never pressure me to do anything I'm not ready for or want to do. No hassling, no lies. Here's to another great car, and thank you CarMax for being a wonderful venture in this industry of car purchasing, because every other time I've bought a car, it was painful, and you don't make it that way, ever!! Sincerely your forever customer, Falon Marie Hoile

Bob Wynveen

Buying from CarmaX proved to be an excellent choice. I especially liked paying the modest fee to get the car shipped to my nearest CarmaX dealer and seeing and trying out the vehicle. Then deciding if I wanted to buy, if not the car I wanted all I lost was the transportion fee. Turns out I liked the car and bought it.

Rowan

Went in today and found a car that I put on hold. Looking around I see the same car at Carvana for $2000 less with similar mileage. I wonder why? I am worried I’m getting ripped off.

Mary Johnson

CarMax made it easy to sell my F-150 truck. The process was seamless from the online offer, checking out the truck and getting a check in my hands. There was no haggling or let me talk to my manager. The offer was fair and consistent with the online offer.

Ronald Roberts

Great autos in stocks. I especially liked the 24 hr. Test drive. No hassle purchase. Good interest rates. Good customer service.

PWY

Purchased a vehicle from CarMax a few months ago. This'll now be the 2nd time I have purchased a vehicle from CarMax. Each time, they have gone above and beyond to ensure my purchase experience was a good one and if not, took the right steps to make it right. I purchased a vehicle from CarMax a few months ago and had a few concerns regarding the vehicle. The sales rep assured me that they can take care of it post-purchase so I went thru with the purchase. Weeks later, I tried following up with the sales rep, and all of a sudden, all agreements made before the purchase were off the table (it seemed) and the sales rep didn't want to follow thru with their end of the deal/agreement and told me to reach out to the manager if I wasn't happy. A little upset and annoyed, I reached out to the manager and explained what was agreed and the manager then went on to reassure me that it will be taken care of, going ABOVE AND BEYOND to ensure the agreement was upheld and followed thru with everything without delay or dragging their feet. A few weeks later, my concern was addressed I am extremely grateful and appreciate Carmax and especially, that manager (Justin K.). This definitely will not be the last time I purchase from CarMax and Carmax will be my top choice to choose from when buying a new car.

Sarah Martin

My husband and I moved here in July and our beautiful 2008 Chevy Cobalt died proudly in our new city. It was meant to be and so I had the idea to take advantage of this wonderful business and so I did. The process of getting a car was so easy because of these wonderful people who attend to you so closely and so well the moment you step into the building. I met Melissa Marie as she was our sales lady for our now beautiful 2013 Ford Focus. She was so very laid-back and was very knowledgeable of everything that we needed to do that day. This is just a great dealership that really pays attention to their customers. She kept us informed all the way and never stopped even after the purchase. Unfortunately, I had to take the car back to the car service at CarMax, five days after the purchase. The car was just acting not quite right and I was a little tense at this point because the Chevy, which gave us 6 great years, was just a problem vehicle from day one. Anyway, my tension was immediately erased from my system from when I met, Kurt. He is a fantastic mechanic and stayed with me the entire time the car was in the shop. It took about 2 weeks but that was because he was severely booked but he didn't keep me out of the loop at all. He even took the car to Ford because of some electric issues and they were able to replace what was needed. Kurt deserves an award for being so kind to a crazy, irrational, white lady who was crying and swearing at her husband the day that she came in. I was never treated as such because Kurt and the others in there, kept me cool, calm, and collected. We have our 2013 Ford Focus back and it drives better then ever. I'm so very grateful toward Kurt. If you want someone who will have your back and stand by your side the entire way, ask for Kurt. He is your man.

Al Vanderheiden

I have had the best experience buying thru Carmax. Of all the cars I have bought thru the years I have never been treated better. Every detail has been addressed and I am completely happy with the Jeep and the experience of buying thru Carmax.

Phil Wolfsohn

Very quick and easy process to get an offer. Very efficient processing of paperwork and getting paid. The whole thing was simple and painless and professional.

Joann Santiago

Wonderful service. Surprisingly fast. Great terms. Jackie Peer and Nate Jenkins were terrific.

Anna Cahalane

Would buy from CarMax again! Smooth, quick process and the team was extremely communicative. Love my new car! The transfer went smoothly and the car arrived in much less time than predicted. I was able to pick it up within a day of its arrival.

Sean Mackman

Amazing! I had a great estimate, much better than the dealership. The Dealership took forever to get my title, but then CarMax gave me the same exact estimate three weeks later and I sold it that day! It took about 45 minutes altogether for the sale! Will probably always start the process of selling and buying my cars through CarMax now. Seriously such an easy and economical process

Milan V

Easiest car I ever sold.The entire process took less than half an hour and I was out with a check in my hand. Very good offer and courteous and professional staff. I couldn't be happier.

Jennifer Higgins

Very easy to get an online estimate to sell our car. Made an appointment, was seen right away & car was taken for a test drive. They agreed with the estimate and we had a check in hand in less than an hour. The only thing I would change is to add a specific section of the parking lot for the people who are selling cars. It would be beneficial to the employees as well as the customers.

Kimberly Williams

When I went to Carmax they worked with me when no other dealership would My credit wasn't all that great and they gave me a chance to improve my credit score by getting a finance company to work with my particular credit situation. And when i went back for service on my vehicle they got me in and out so quickly I was able to make it back to work on time. Thank you Carmax for trusting in me and getting me into a vehicle that i was able to choose and love.

Taylor_Rain__

My experience was great. Even though we’re still in the process of getting a car, I still appreciate the help we have received and the “no hassle”atmosphere. You can honestly take your time to look around and see what vehicle is best for you, ask questions and find out things you need to know. The majority of workers there are nice and very helpful. I would definitely come back here to look for another vehicle when that time comes, and I would definitely recommend to a family member or friend!

Kisha A. Jones

Gerald assisted me with my purchase. He was extremely helpful, friendly and knowledgeable. He made this process easy and efficient. This is the second time that I've made a purchase from CarMax. They have fair prices and nice looking cars. Do yourself a favor and visit CarMax off of Fon dulac and ask for Gerald!!

Hunter Schoenborn

What they offered in my online appraisal is what they offered me onsite. No bait and switch, no harassing me trying to low ball offer, quick-easy-painless. I would highly recommend selling your vehicle to Carmax!

Darnelle Bowles

Disappointed call twice on 1 23 203 seeking some information about 30-day return policy and no one has called me back.

kristen Brown

The process was so easy and hassle free. I was able to complete everything online and just went in to pick up my vehicle and drive off! No more waiting at a dealership for hours and all day!! Way to go CarMax with the express pickup!! Very pleased!!

Ryan Piscitello

Had a great experience here. Bought a 44000 dollar car it had an issue that was very hard to diagnose or even notice they told me I could go to any repair shop and get it fixed. It was a very large bill and they paid it immediately and the issue is solved and I truly love the car. Thank you! I am very satisfied.

Marlo Hern-allen

Melissa Marie Perez was an AMAZING salesperson. She made my experience stress free, delightful and fun! Another great man was Nate, who helped explain the ending paperwork. He made me smile and feel that I was at the right place to purchase a newer vehicle. I've recommended several people to Carmax and this is my 3rd vehicle that has been purchased with Melissa Marie Perez and Carmax. THANK YOU!!!!

Thom F

The people were great--very courteous, pleasant, etc. And I was pleased with the price Carmax offered for my used vehicle. However, the wait for final processing was VERY long. The few clerks that dealt with the paperwork were backed up. It took over an hour from the time I was presented with a price, until someone came out to complete the transfer.

Mitch Babe

Great experience overall. I brought my vehicle down to get appraised to sell to them. Appraisal took about an hour, which was a bit long, but it was very busy. Offer was within market range, and a bank draft check was offered on site. Returned the following day and sold the vehicle, took about 30 mins.

jason winkler

i was really pleasantly surprised by my entire carmax "experience". test drove several different models to figure out which car fit me and my family best, all with zero pressure from anyone at carmax. figured out which car we liked, but was unable to find inventory with the trim package we wanted, so i didn't end up buying from carmax. i did sell my current car through them, and it was also a fantastic experience - the online quote was no problem, and they actually ended up buying the car for the quoted offer, for a much more fair value VS what the dealerships were offering. highly recommend carmax.

Enrique Bakemeyer

Seamless and hassle-free. I got my online quote, brought the car in for a test drive, got the final offer, sold the car. I was at the store for about an hour. The offer was better than competitors Vroom and Carvana. I'll recommend Carmax to anyone looking to sell a car quickly and conveniently.

D Erb

Nice experience buying and getting my car repaired. If you go in for service, see Nathaniel! He will make sure you get taken care of!!

Annette Spence - Sangare

Whenever I decide to go shopping for a vehicle my 1st and only stop is Carmax. When I walk thru the inventory lot I always find a pleasant view and a vehicle.. the absolute best part of the whole transaction is in the beginning of the deal which is the customer service.

LaFredrick Burns

2nd time I've purchased a car at this location. I worked with the same sales rep. I didn't like that she skipped a few steps a long the way. But in the end I understood why. Getting into the business office to sign your documents can often be the longest part of the process. I'd complete financing online and had my insurance locked and loaded. So with an appointment right at open, she was pushing me through to be the first in the business office so I wouldn't have to be there for hours. And it worked. From the time I walked in the door to the time I drove off the lot I was only there about 45 to 55 minutes. And with a 30 day return policy, I can take it back if I don't like it. So needless to say I was very please with my experience in this trip.

Dan S (Wombatant)

Both the appraisal process for our old vehicle and the test drive and purchase of our new vehicle was the smoothest process for buying a car I have ever experienced. We received a surprisingly high offer for our old 07, $500 more than the dealership offered us. The associates were helpful and quick. The next day, we received a phone call saying we had to come in and re-sign some paperwork that was lost/deleted. They were very flexible on when, and offered us both a tank of gas and 100 towards their service center for their mistake. Good customer service saved the 5 star review, despite the mix up. Week later edit: we had to return and re-sign everything because they deleted our e-signed paperwork. We came back in, signed everything by hand being told "sign here, sign here..." they gave us a tank of gas and some service coupons and we were on our way. On the way home, they called my wife and blamed a missed signature on me, when I was told exactly where to sign. They are fast, but not careful enough.

Highly Blessed

My sales person was EXTREMELY HELPFUL. Very detailed and goal driven to find me a vehicle .

Mizarahaa M

Staff that specifically assisted me was constantly on their phone, talking to each other, treated me like a formality and just another easy sell. No real customer service or care out into my transaction. Was told they sell a car every 2 min so why bother offering any new car incentives. I appreciate the ease of purchasing a car but a little dignity would be nice. The service department never returned my call about some scratches and malfunctioning on my vehicle. Will be trying to follow up for the third time today. If you’re not in the market for customer service and just an easy car buying transaction... totally go here! Otherwise, don’t expect much in the department of care or consideration for your purchase personally.

La Yarn

I've bought 2 cars from Carmax, great place to buy. I went to purchase another about 2 weeks ago and every time I was about to sign for the car the price kept going up. I told them the monthly payment budget I wanted, by the time we were done, the price was $177 over my max budget. I felt like he wasn't even listening to me, I ended up leaving without the car. I may go back in the future, but for now I will keep looking. Nice cars, service could be better and don't let them talk you into something you can't afford.

Danielle Howard

The 5 stars this time is specially for this white gentleman in the repair shop. I believe he was husky build.. Others didn't check the enclave as they Said but he made sure to do a quick drive of the vehicle and went out of his way to go get the part and fix it within an hour or so. Extra great customer service in the repair area also from The regional manager; he tried to accommodate us also... to make things right for us...Think his name was Justin. My son likes to work with these 2.

Lyle Jones

Went for service work on my car, although it took a while to get finished, they tried to compensate me for the wait. Never rude. Great staff, so far as I've experienced. Trust me, if it changes, so will my review

John T

Shopping for car was as simple as it gets. The paperwork however is a nightmare. Plan on a 2.5 to 3 hr experience. Have all your titles and signatories with you. Once was enough for me

greg etter

Absolutely no pressure or upsell. Tiffani, my sales person, is great: great working lnowledge of autos, wonderful personality, customer oriented, an overall pleasure to work with.

Allie Retzke

My husband and I had an incredible experience at this location with our salesman Mark Kolp. Mark was on the ball from the start and so friendly and easy to work with. He also ended up staying over an hour and half later than his shift to get us in our new car. Top notch service. We will definitely go back for future cars and request Mark!

Rachel Bredl-Hryndej

Amy and Nina took very good care of me at the Milwaukee location. It was very busy there, but both ladies were sweet and personable. The process of selling my car was pretty convenient and easy.

JEFFREY DeSmith

Great experience selling my car. Candiss was wonderful 😊. Took less than a hour. Got exactly what they offered online. …

Mel Brousseau

We bought our son's first car here, and the woman who worked with us was absolutely amazing (Jazmyne Gladney). She answered my call, on her day off, and made herself available to answer any questions we had at any time. She was especially helpful in finding us the best financing possible. Buying a car can be a very stressful process, but the good people at Carmax made it a great experience!

Nancy Phelps

I was told by my new car lease salesperson that I could sell my older car at the end of that lease. I was unaware that I could do that. I thought I just had to turn it in. I did an appraisal check with CarMax and Carvana. CarMax was higher so I took my car to them in Milwaukee, WI. They were very cordial and professional and efficient. I found that VW Credit would charge CarMax about $10,000 more than the residual amount owning at the end of the lease. This does not seem legal - I am an attorney and it think that should be challenged in court sometime by a lessee or CarMax. So, I paid the residual amount off myself and then sold the car myself to CarMax. I would recommend CarMax to everyone wishing to sell a car hassle-free or to buy a car. The experience with CarMax was very rewarding and easier than dealing with a car dealership. Thank you!

dynasty ceasar

Tiffani was super helpful at the location near Good Hope. I originally purchased a car from the Tinley Park location. There were many obstacles that I had to navigate through at that location, but Tiffani helped me by calling and straightening things out. I had to return that vehicle because of all the issues it had. She was extremely accommodating and was able to help me return it to the MKE store and not the Tinley location. She and Dave helped me get a loner car until I was able to find the one I wanted. The overall culture of the store is professional, patient, and accommodating. I would highly recommend this location.

Matthew Benson

I sold my car to CarMax, and it went great. I got my quote from them, and I was initially concerned that i wouldn’t get what they said in their internet quote, but I got exactly what they quoted. The visit was quick and seamless, all in all, I was very pleased with my experience.

Morgan Cooper

It was very busy when I got there for my appointment but all the staff was very patient and level headed which made the process not even seem too long. Surprised at how easy it was to sell my car and for such a great price. Everyone should sell their car with carmax

daniel kennelly

From beginning it's been a great experience! My first car I bought didn't work out and there was no problems in exchanging for another. My associate was awesome to deal with. And when I had questions and needed repairs, there was no question about repairs being covered for the first 90 days. Everything has gone smoothly and has been one of the best experiences of my life!

Patrick Zaczyk

excellent interaction with all associates. Easily sold vehicle; was even easier to purchase the replacement. Staff pays attention to what you are looking for. Discovered battery was bad after owning car 17 days - contacted carmax - battery was replaced with no fuss.

Dan Roskom

We were given an online quote for our vehicle that we thought was very fair. When we arrived at the shop/facility, an in-person inspection confirmed the value of the vehicle that we received online. The person (sorry, forgot her name) was very professional and personable as well. The process of selling our car was very easy.

Young Deuces

The transfer of the vehicle process was HORRIBLE, never got a tracking number, and the check in quality check took a whole week (when each rep told me it’ll take a day or 2) - once the vehicle was cleared to go the salesperson and process was great. They didn’t overcome the issues that I had but I have no problems with how they treated me from that point on. I didn’t get my Bow either 🧐

R3D-1 Truth

After seeing all the commercials, you’d never expect to have the experience depicted...but they are true. This was an amazing and true uplifting experience. I’ve never found an easier process selling my vehicle, was provided a solid and reasonable offer to sell the vehicle, and was fully supported and walked through the process by staff members. 100% satisfaction! The CarMax car lots always have a wide variety of cars and trucks, with fair prices that can fit just about any budget. Next time I’m in market for used car, I know exactly how and where to go. CarMax!

Calvin White

They are still in my opinion the best place to buy great new use car this my second vehicle I bought thru them the first purchase was 4yr. ago totally satisfied the first time around I'm good this time around except for I only received 1 key fob when it should have been two the replacement are $400 plus dollars hopefully they will take care of it or I'll return the car within the 7 day period you have to return the car no question ask, my salesman better get on his job and make it right. It's on my salesman that it's not 5 stars.

Ashley Walker

The reason for only 4 stars is because I believe they need a better system in place for financing. I had my car over 2 weeks before they called me and said that the finance company didn’t want to finance me. That is extremely inconvenient to a customer. I had to go back in and redo my credit app (29 hard inquires btw) and had to put even more money down to keep my car. That whole process is inconvenient to a good customer and is discouraging to do further business. Other than that, I love my car and the sales people are amazing. But something needs to be done about the financing process.

Fatima Alsharifi

Carmax really makes the car buying process easier. They shipped the cars I was interested in for free and didn’t guilt me when I didn’t like one. The one I did like had a few scratches and they were quick to take care of it and make it look brand new for me free of charge. My sales associate Pakou was a life saver, she was very easy to communicate with via text or phone and she answered all our questions. At first, we were assigned to someone else who left us waiting 45 minutes and never showed up. However, when I asked Pakou by chance if she knew where that other employee was, she immediately said she’ll help us instead and we are so glad that happened. Overall great experience.

Devan Schrank

I was disappointed in how they handled my appointment. The person I was supposed to meet with had a family matter come up the morning of my appointment & could not be there, which is completely understandable. However, I was not notified she would be unavailable, nor did they transfer my appointment to another associate. Instead, I showed up on time for my pre-scheduled test drive and had to sit and wait in the lobby for 45 minutes before I was finally handed the keys because I initiated my second conversation with the front desk. Additionally once inside the vehicle, it appeared to not have been cleaned since the use of the previous owner with make-up marks on the ceiling, glitter on the steering wheel, & crumbs in the center counsel & back seat. You would think with COVID they would try to do a better job. I was test driving the vehicle with almost certainty of purchase because I paid to have it shipped here from out of state. So when I came inside to return the keys I stated I would like a purchase contract so I could find my own financing. The first purchase contract did not include all the fees (pointed out to me by my loan agent) so I had to request a revised one that included all the required information. At that time they told me the title to the vehicle was LOST & they wouldn't be able to make an new contract until it was FOUND. Almost a week later I finally got the purchase contract & was able to complete financing on my end. When I went in for the purchase everything finally went quickly & I was able to buy the car no problem. The woman I worked with was very nice & easy to work with. If it weren't for her there would be less stars.

Alan Hefter

My experience was very good. They offered me a very fair price for my vehicle. Once I arrived at the store the process was very efficient and the staff was very helpful.

Jeanette Bonner

It was truly a pleasure doing business with CarMax and I am very satisfied with my 2018 Chevrolet Malibu. Thank You! The only thing was they didn't detail my car like they was supposed to when I picked it up and the only thing they did was wash it and other than that I have no complaints about my vehicle.

Stephanie Romero

Everything went smoothly. Received great customer service.

Tenesha Bradford

I must say my experience with CarMax purchasing a vehicle was super sweet. I had to replace my battery within the second week but it still was hassle free. I actually took my vehicle to Autozone to have the battery replace but CarMax refunded my money. I hadn’t had my car an entire 30 days and it’s currently in CarMax care because all power went out. I was told they will have to keep it for 2 weeks which is a huge inconvenience to me however; I was put into a loner vehicle until then. Overall my purchasing experience was great but I’m not satisfied being without my car that I just purchased!

Jeanne Lindaur

This was my second wonderful experience with CarMax. Everyone was friendly, helpful, and knowledgeable. You never feel any pressure. I would recommend CarMax to anyone looking for a vehicle or selling your vehicle.

Kim Factor

I have waited to post a review until I knew for certain that CarMax was really going to be what they said they were. THEY ARE. We bought an expensive 6-year old SUV from them in July 2017 as well as an extended warranty (definitely get one of those). Within one week, both of our catalytic converters went out! They cost about $2,500 EACH to fix. CarMax approved our auto repair place to do it and paid for the whole thing since it was within 30 days!! Awesome! Recently, we had two things go haywire. With fingers crossed, we asked about our extended warranty. No problem! They fixed both things there with absolutely no problem. We only paid the deductible. I wish that life were always this easy. No one knows what a vehicle has been through before it gets to you. These people really back up their promises and make sure they stand behind what they sell. I recommend them completely.

Max

They gave me a great purchase price on my Jeep. I would sell my future vehicles to them instead of trading them in at a dealership and losing money. It was easy and everyone was friendly.

Latisha Stewart

The process over the phone was quick and very easy. It took a week to get a call to obtain my car. Then once I wen in at my scheduled time I had to wait for about an hour and half before even sitting down with my rep. The car is very nice and drives well, but the smell of smoke when I purchased it has just left the car. they sprayed some stuff in the car when I received it but that faded away by the morning.

Myra Wilson

I had a great experience with the location. My mother purchased a vehicle the month before I did and she suggested that I go there. The process was very smooth and my sales rep Jim N. was very helpful. Everything was explained well and I was in my new car within 24 hours, even with a free transfer from IL. I love the transfer option as it provides a wider selection of vehicles to choose from.

Tia Richardson

CarMax personnel were friendly, helpful, considerate of my time and needs and attentive without being pushy or overbearing. I could not have imagined a better car buying experience. Their website is extremely useful, I was able to select the car I wanted to test drive and call a sales representative to reserve it for me. He was willing to hold the car for a week until I could get to it. I appreciated being taken seriously and felt like I was priority #1.

Big “Daddy” S

CarMax truly is a better used car buying experience. I've bought cars before and tended to avoid dealers because in my experience they were untrustworthy and complicated. CarMax was the opposite. I'm very happy with the vehicle we got and it was so easy to pick it out and complete the purchase. We were able to get the features we really wanted because we had their entire nationwide inventory to choose from. It was nice not to have to worry about the registration too.

jyoti munde

It was super easy process , received offer online itself , next day we left car for one hour and after that everything was done in like 20 minutes. Great customer support.

Desiree Meyer

Daniel was a wonderful sales person! He was patient and extremely helpful and was not pushy at all. At the end of the day we left with a new to us car.

Carla B

Overall, this was an incredible experience. Carmax shipped the car I wanted to test drive to the closest location, and the price was exactly what it said on the sticker (plus tax, title and registration, of course). There was no trying to push me into a higher priced vehicle, no additional “prep” fees you see at the dealerships, no feeling as though I’m being taken advantage of, just a simple purchase. Never again will I go back to a dealership - CarMax buyer for life!

Deanne Kellner

I went in to get an appraisal for sale for my car. I had an appointment set for 1:00 p.m. I checked in at desk at 12:55. Nobody asked what I needed until 1:30. I was then interviewed and then told to wait for an appraiser to check my vehicle. I waited another 15 minutes for the appraiser to look at my vehicle. He did for about 10 minutes. I then had to wait another 15 minutes to get the actual quote. I brought my car in to be sold 2 days later and that side of the transaction went much faster.

Latarsha Ross

My experience was great from start to finish. The young man that help me get the car i wanted transfered from another store was OUTSTANDING!!! I am so so happy with the service I received.

Steven B

We worked with a fantastic Carmax representative named Aubrey who took us through the sale process efficiently and with clear explanations and guidance. She made the process very smooth and even enjoyable. Thanks, Aubrey and Carmax!

Julie Wellinger

I worked with Tiffany and couldn’t ask for a nicer more caring person to help me through this process!!! She was great, along with a lot of others that I didn’t mention. My daughter suggested that I come up to CarMax when I was looking for a new car and I couldn’t have gone to a better place. Thank you again CARMAX!!!!!! I am a forever customer!!!!! Julie Wellinger

Kit AMIDZICH

From start to finish it was easy and they made sure I understood everything. I got a crazy low rate and they got me a safe and reliable vehicle. I am so HAPPY with CarMax!

Jennifer Apps

We could not have had a more positive experience with the Milwaukee CarMax location. We had the unfortunate luck to have some problems with the first vehicle we tried to purchase, and every single employee, from the Sales Managers through the Service Department were amazing at making sure everything we needed was addressed. They were not going to be satisfied until we were! Thank you so much CarMax!!! Now we love our car!!

Karen Kuschewski

This was out first purchase through CarMax. It was really nice to have a no-haggle price. The staff were all very cordial and helpful. We had our mechanic checkout the vehicle and brought it back to the CarMax service department to take a look at a few error codes that our mechanic found. We had a nice loaner for a day and the car checked out just fine by the service department.

Kenneth Haney

Easy to set up and have the car appraised. Selling was just as painless. I would say took less then 1 hour total for 2 visits Which made it great to sell during the pandemic of 2020. Appraisals given was a fair. This is by far the safest, easiest, and fastest way to make fair market value Selling a car.

Diane Kelly

The process was easy and seemed no haggle was fair. However, they gave me my car with an oil change due sticker (overdue when I drove away and noticed the next day), and my battery died the first day when I left my lights on for 20 minutes. Once I did not buy the extended warranty the sales person seemed to be disinterested. Average experience at best.

Issam AbuShakrah

We needed a bigger car for our growing family. We had searched for months. We found a beautiful MDX here. From start to finish this was the best experience I’ve had buying a car! They have an awesome atmosphere! Most selections in town! Aaron was our sales person and he went above and beyond to help us get the keys! Thank you CarMax!

Melisa Bennett

Melissa was great! Very professional knowledgeable and made sure my process went smoothly and fast. I would recommend her for anyone thinking about buying a car.

Chong Blank

I was very pleased by this company! Customer service was outstanding. Mark was the person who helped me out. He accommodated all my needs, had excellent communication skills, and was a very genuine person. He also made sure it took whatever it took to get me the car I wanted. There needs to be more people like that in this world! Thanks again Mark. Keep being you, and keep making a difference. I will be returning again to this company in the future.

Jackie Wisler

I had a great experience at CarMax. Everyone there was friendly and went out of their way to help me, and always with a smile! When I was signing my paperwork to purchase my Jeep, anyone that walked by would say "Congratulations!". My salesperson Denise Arneson, was awesome! She even came in on her day off so we could test drive a couple of cars. This was the best shopping experience Ive ever had.

James Camenos

Our salesman Andre was great and made the whole process very easy and comfortable. The dealership had the exact car we wanted transferred from another dealership in a matter of days. We got a great car at an great price and the Carmax in Milwaukee made this the best buying experience by far. Our next purchase we will be calling Andre again.

Hannah Jacober

Jarrett at CarMax was amazingly helpful without being pushy or insistent. CarMax has always been a great experience. Purchased our last car here and will probably be purchasing another soon after the wonderful test drive we just had.

Susan Foley

Very good experience over all. Excellent service.. Andrea Harris helped me from beginning to end with intelligent advice and a polite friendly manner. He was great!

Alicia Wimmer

An outstanding experience. Our vehicle had a minor issue. Carmax had us get the vehicle fixed and direct bill them. The issue was fixed and no money out of pocket for us. The vehicle was as advertised and the buying experience couldn't have been better. I would highly recommend Carmax to family, friends, and strangers.

Yvette Schultz

** I NOMINATE YOU AS #1 IN CUSTOMER CARE OF THE YEAR AWARD!** I originally purchased my 2016 Dodge Caravan from CarMax in Huntsville, Alabama. That was an amazing day and a great experience. This week I took the same van to CarMax in Milwaukee, Wisconsin. AGAIN... it was an amazing day and great experience. My representative was MO... he helped make a flawless transition along with Sharetta in Finance! I thank CarMax for a wonderful smooth transaction. I just love this place and will be a return customer in a couple of months! Thank you!

Laurie Plotkin

I was overall pleased with process. Willie, who took care of our final step was excellent! My only slight criticism, is it would have been nice if appraiser could have taken test drive instead of waiting twice. Otherwise we were quite pleased.

tim repetti

Easy process and very legit and all above board. Offer shown was equal to check received. And everyone I saw and dealt with there was friendly and nice and professional.

Monias Hannah

I don’t care what anyone says about CarMax, they always treat me good. I took my A7 in because I had some concerns. They took my car the same day, put me into a loaner, called me the next day and told me they will paint my car for free! All the staff always seem to treat me really nice.

Rob Fowler

Wow! I'm hard to impress but they did it. 2010 Sonata. 162k miles. Wheelwell rust, not structural but ugly. Chunk out of the front bumper. KBB private sale maybe $3k if you happen to find a buyer. Online quote $2700. So I'm thinking I'll get there and be told $900 like the last dealership I went to. NOPE! 2 hours and out the door with a check for $2700. If you like the quote, go get it sold without haggling, making appointments with no show buyer, getting low ball offers from random Facebook/Craigslist creepers.

Uvette Carlson

They were able to stay true the quoted price of my vehicle and I was able to to afford additional coverage for my vehicle. My sales rep kanisha was awesome and I'm telling yall this is the place to get a vehicle!! I love love LOVE my car! I most definitely go back if I need a car again!!!!

guigo1969

Great service - from a fair online estimate for my trade-in, a no pressure buying experience, and a super efficient process for closing the entire transaction. Audrey in the business office and JB in the client service/sales were terrific.

Gwen Mitsche

Selling my 95 year old father’s car was challenging because of how it was title and we needed to travel a distance to our nearest CarMax. With the help of the back office and legal, they told me everything they needed, provided a prepaid Fed Ex envelope to return documents, etc. We especially want to give a shout out to Mayara for her attention to detail and clear instructions. Thank you CarMax

Nadiya Hurtgen

Got a Subaru forester 2014 with low mileage and low price. I love it, it's in perfect conditions and yes it took 2 to 3 hours to get it, but hey, I came without any info prepared and they search it for me. Advice to people who MAKING UP their numbers- they know it!

James Bartsch

About 90 minutes from arrival to departure to sell my vehicle. 2nd time selling a vehicle to this location. Been happy both times with overall experience.

Erica Means

I drove in with a vehicle stalling and leaving me onside the road at times. I wanted a reliable vehicle within my budget. The car sales man was phenomenal and did not let me leave with any old thing. He even went as far as picking up my vehicle from Kenosha and driving it back same day. The customer service was outstanding. I would recommend CarMax to anyone and everyone.

christina Amadeo

I've shopped at Carmax for all of my cars. This last purchase was not so great.. The car buying experience was perfect but i had minor issues that needed to be fixed on the car before my 30day warranty expired. Id have to say this time around i had the worst customer service experience and i was always the one calling for any updates for my car. Toward the end i did tell a supervisor and he was able to make the experience alittle better. All in all a great place to buy a car but the workers, i feel need alittle more training on customer service and getting back to customers at a timely manner.

miranda grovogel

I had a great experience at Carmax! My salesman was amazing. He helped me get pre-approved while I was at work! I picked a car out and was able to go pick it up the same day. He had all the paper work ready to go and I was driving my new car home in less than one hour! I would definitely recommend Carmax to all of my friends and family. I will definitely buy my next car there as well!

blkdeath 210

Edit:Bumped to 4 stars! I still own my car I purchased through Carmax(2014 Chrysler 300)and am still extremely happy with it. Although Chrysler has some active recalls on it(Takada airbags anyone?) I can say I am very impressed on the condition after 3 years of my wife, son, and myself driving the car. There have been no major mechanical issues other than brake replacement which I thought came a bit early, but it was previously a lease, and I have since refinanced as Carmax was a bit high(almost 14%) but all in all very very happy with my purchase. This was my second dealer purchase EVER as I don't trust car salesman at all(got robbed as a young man on a car deal) and I am 44 y/o. The first sales person was nice the first day but never answered calls after that and I thought....here we go again. Then I got a hold of Mike Holmes. He apologized for the other salesgirl and was very eager to help me and didn't have that high pressure/shark attitude other car salespeople have. He assisted in transferring not 1 but 2 cars from IL to Milwaukee for me to look at for free! Both were in really good shape but needed a bit of detailing(both cars had less than 30k). I had many questions because I researched these cars a LOT, and he had all the answers I needed. I ended up buying the second but, I did not buy the extended warranty and at no time did that change his attitude to which I was very surprised. Carmax sets its prices a bit high to blue book, but they also don't sell as-is cars. I had a worn tire on the car I wanted to buy, and he switched it out to the exact same tire(brand new) and aligned the car before I made the actual purchase. The warranty for only 30 days is okay but a bit short. People get nervous they may get a lemon, 60-90 days wouldn't kill the company. I did like the 5 day no questions asked return policy though. All in all it was a fairly painless experience(although my financing was a bit on the high side as I have little credit history) and so far I am VERY happy with my car. Thanks Mike!

Dawn Mahtar

Bottom line: My experience at CarMax was a bumpy ride, but it ended up being handled very well by an exceptional employee. Read on if you care to know the gory details: I went to CarMax Milwaukee on the strong recommendation of a friend who had just purchased a vehicle there. I enjoyed the online search capabilities and found a good variety of vehicles, and it seemed like it was going to be a relatively pleasant, painless experience. However, once I started working with a salesperson, I was less than pleased. He found a car he thought I would like at another location, which I was willing to look at, but I felt like he then pressured me to consider that one even when I came up with other options. Between the time we first communicated and when we met in person, I found a vehicle that was exactly what I wanted at another location. I texted him and asked him to put a hold on it for me right away. It was a Sunday, so I wasn’t surprised when he didn’t get back to me, but I followed up on Monday morning to make sure he saw the message. He responded and said he had put the transfer request in for the vehicle right then. We met later that day and got all the paperwork, financing, etc., finished for that vehicle, and I left anticipating receiving my new vehicle in a couple of days. Less than an hour after I left, he texted me to say that someone else had put a hold on the vehicle two minutes before he did, so I lost the vehicle. Needless to say, I was angry and upset. I understand that mistakes happen, but this was negligence on his part, not a simple fluke of timing, because he hadn’t put the hold on Monday morning like he said he did - he waited until several hours later when I was sitting there with him. He never apologized or took responsibility for the situation. I found an almost identical vehicle at a further location and asked him to cover the transfer cost - he claimed he asked his manager and the manager said no, but I doubt he actually did. I still needed a vehicle, so I called the manager, explained the situation, and asked to work with a different salesperson. He connected me with Mark Kolp, who was fantastic to work with. He made the process as smooth and painless as possible and apologized profusely for the other guy’s actions. Just to add to the adventure, there was a mistake on the paperwork that I didn’t catch until after I took the vehicle home. Mark was very diligent about finding out what caused the mistake, and he facilitated the process so it was pretty quick when I went back to redo the paperwork. He apologized many times, gave me a tank of gas and a car wash when I went back, and provided me with gift certificates for oil changes - all just for the inconvenience of me having to come back and sign the paperwork again. That’s the proper way to handle a mistake (even someone else’s)!

Tiara Joyner

Penny was great from start to finish! I shopped online went into the store and requested a transfer of the vehicle, which was super easy to do!! Penny called when the car came we took it for a test drive and the rest was history!!! If you haven't tried CarMax do so! You can handle everything all in one visit. Financing and all!!! I will definitely shop with CarMax again!!

Kris Hinze

Sold my car to carmax. They offered me a price on line and met that offer in the office. Candiss was friendly and efficient, I was very satisfied with Carmax.

Shazail Rucker

My experience was surprisingly amazing. I saw the car I wanted online, went into the dealership and test drove the vehicle. There was no extreme wait time, the staff was very professional, answered all of my questions and were very helpful. I got the car I wanted with no hassle or pressure from the salesman. 😊 …

Robert Dess

Without a doubt the easiest car buying experience ever. Found the car on the website, had it shipped to the Milwaukee location, did everything over the phone and was in and out of the dealership in about an hour or so! I’d definitely recommend and do it again!

Anton Johnson

Excellent service. Melissa made purchasing my vehicle straightforward and easy. And the guys in the service department are awesome! When I've had to bring my vehicle in, Nate has been extremely helpful. I recommend shopping for your next vehicle here!

Catrina Mcclain

First time Financing a vehicle and Dominique made it a very easy process. I found the car that I wanted told her what my budget was. She told me what price range to say in however I had already found the car I wanted. Then she ran my information to see who I would be approved for. Never mislead me about what would happen next. CLEARLY explained everything to me step by step. I absolutely love my car!!!!!

Niki Carradine

I abosolutely LOVE the hassle free environment of CarMax & Tom is the absolute BEST!!! I went to another dealership and waited for hours only to get the run around so that they could make me give a higher down payment. I was at CarMax for about 40 minutes and Tom was able to get me everything I wanted! I will never go to another dealership again!

Jay S

I'm actually giving the Service Consultant Brittney. H, 5 stars! Not only did she provide great customer service but I really appreciate the fact that as soon as I walk in the door, she remembered who I was. That's very rare these days. Continue to be Great Brittney!

Jessica Holley

Absolutely outstanding service. Went in not knowing where to start or what exactly I wanted. Andrae was able to get me all taken care of with everything. It was my first experience and I definitely recommend CarMax to everyone! No other words can express how I felt to walk in and drive off the lot with something all in the same day!

Rosezi J

Fast, friendly and efficient service. They go the "extra mile" to satisfy their customers. They stand by their warranties. I will definitely consider getting my next car from CarMax.

Christopher Glandt

This location transferred a car from another one for me. Transfer happened within the promised window. Test drive scheduling was easy and quick. I didn't end up buying the car, but Jalen was very helpful during the process and I didn't get any sales pressure before or while I was visiting their store.

Aq

This CarMax is really good. I bought a Chevy cruze 2015 from them with some electrical and mechanical issues. Tim and Curtis were especially helpful in addressing my problem and made me feel very comfortable by taking care of the car perfectly. They really offered excellent customer service!

Jessica Ehrfurth

I was in the market to buy my first SUV on my own. I went to a different dealership the day before and received atrocious service. The GM of that location talked down to me and made me feel inferior and stupid. After being treated so poorly at the first place I was nervous to even continue looking, but I tried carmax in Milwaukee and I am so glad that I did. From the moment I walked in this evening, every single person that I encountered was amazing and super helpful. The GM David was super nice and pointed me in the right direction. Next was our consultant Drae. If you ever need a car, please ask for him! He answered every single question that I had, took his time going through the whole process with me, and NEVER made me feel belittled. He was very patient, informative, and genuinely wanted me to walk away with a car that I was happy with. The service manager and all of the guys who detailed the car before I left were so nice to me. They all told me congratulations on my purchase, offtlered to show me how everything worked inside and made sure that I had every single ones numbers and extensions so that if I needed anything that they would help me. Even the guy doing my paperwork was pleasant and he was there on his day off helping out! I couldnt have asked for a better car buying experience than what I had at Carmax in Milwaukee. Absolutely amazing! Top notch! If I could give more than 5 stars, I absolutely would! Thank you all so much for the experience that you provide me with today!!

Carol Walter

We were very pleased with our experience at Carmax. The salesman was great, was very knowledgeable and helpful. He made sure that everything moved along very smoothly and quickly. We are very happy with the car and would recommend Carmax to our friends. Thank you for this great experience. Jim and Carol Walter

Kyle Keeker

Used to buy all our cars from CarMax and then stopped. So glad I decided to go back to buying my vehicles from CarMax. Melissa-Marie was awesome!! She made the buying experience so easy and pleasant. Even though I was traveling for a couple of weeks and was unable to get to the dealership to purchase the car I had delivered she bent over backwards to hang on to my vehicle and I love my 2014 Cadialls ATS!! Can't wait to trade it in and buy another one very soon!

Mary Anne Tegethoff

Years ago we sold a card thru CarMax so when we decided to purchase a used car we went back to them. The service was great. The day we purchased the car service was much quicker than at a regular car dealership. They have much more efficient practices in place to make the purchase of a car easier and definitely less time consuming.

Lori Kender

We worked with John Slayton and had a great experience from start to finish. John kept us informed every step of the way during the car transfer process. When we went to the store to see the car, we were impressed by the no-pressure experience of buying a car. We bought the car that night and John stayed with us during the entire process. When it was time to leave, there was even a big bow on the car and it was washed and gassed up. Couldn't be more pleased!

Lupe Aleman

Buying a car can be an otherwise intimidating process...you don't want to be taken advantage of & you want to get the best deal for your money. CARMAX WAS ABSOLUTELY AWESOME!!! Beginning with their website and ending up with a better car than what I anticipated! I would recommend this CarMax & CarMax in general. Awesome website & Awesome Staff!

Craig Leonhardt

I went for an appraisal. Drae was polite, friendly and very personable. It was a quick turn around and I was in and out over lunch. That worked perfectly for me. I recommend checking them out. The cars that they had on the lot were clean and in good shape and reasonably priced.

James Ryan

I had a vehicle moved from Chicago to Milwaukee and couldn’t make my first appointment the hold on it had expired.i saw it was still available and they were nice enough to hold it again.Jackie Peer was very patient with my situation and helpful.If you decide to get a vehicle from Carmax make sure you have the proper paperwork for them . Im very happy with the purchase and my car.

Paul Zimdars

I liked how the salesmen asked what I specifically wanted and needed from a vehicle. The salesperson then had me test drive different vehicles, trying to find one I liked which we could still get financd. While we could not find a vehicle to work for me this time, the next time I am looking for a vehicle I will definitely check out CarMax.

Kaya

I had a great experience. I have been turned down for loans at my bank and a credit union and was ready to give up. To all people who owe student loans and don't have enough credit, it is not the end of the world!! I'm proof of that, with just a phone call to Eric a rep at the Metro CarMax, I put 1000 down, found a lender, payed insurance and was driving off in a 2011!!!!! No hassles at all just great people and great service!!

Glenda Johnson

They just need to inform the customer that they may have to bring cash.

Friedemann Chiropractic

Daniel was great to work with. I was able to have the truck I wanted shipped from another state. I would very likely use car Max again.

Julie Lattimer-Jereczek

I did an online quote request. I then took my car in for an in person eval. The quotes were the same. Everyone in the office area was very helpful and caring.

Evelyn Tucker

I was able to purchase the vehicle I wanted. Know what you want and research, of couse I checked locally first nothing then I checked CarMax I put in my options and many vehicles choices came into play. I took into account the year and mileage, and the options, of course you must pay the transportation fee up front but thats ok if you want it you pay for it, same as ordering online, except no refund so ask questions before you make final decision. My salesperson Jonathon Penney was a dear. He kept me and my husband informed of any updates he heard regarding the vehicle. Have had the vehicle a month so far so good. Took the vehicle back during warranty period and service handle minor problems with ease and effort Kurt did a good job keeping us to updated on our service as well.

Joe Schmidt

Stopped by while browsing for a car. The staff were very friendly and helpful and brought up a few cars for us to look at. Only downfall is you can't test drive the cars here? Never experienced that before so we went elsewhere.

Cristina Z

My experience at CarMax was absolutely wonderful! I had gone to CarMax for an appraisal and was not even looking to buy a car,nor expect them to even have the car I was looking for! I was looking for a specific car…a 2013 Buick Verano, with Mocha Java paint and Chocaccino interior. Amazingly… they had it! (Only one!) It was at a location in Florida and it was shipped all the way to me.. in Wisconsin! I was ecstatic because I had test driven a 2014 model at the dealership and it was priced at nearly $9000 more! The car I ended up purchasing only had 13,000 mi and in great condition. I drove it smoothly off the lot. And still a month later…going strong! The customer service was….awesome! Treated like a real deal human customer from beginning to end. I even had some laughs along the way. Considering the last dealership I went to, to buy the car I traded in, I was pushed to tears… awful tears. I've recommended CarMax to every single person I know so far. Got the most on my appraisal and the car I really wanted. Go to CarMax!

Tracey S.

My experience was lovely! Having my vehicle delivered to my home made me feel like a celebrity! God has definitely blessed my family! Thank you, CarMax!

Reanna V

Donnecia, I believe that's how you spell her name, IF YOU'RE READING THIS I'M SORRY IF IT'S WRONG, but she put me into a beautiful 2016 Corolla. SHE is the only reason this place gets 3 stars. She is a 5 star lady. The facility themselves, however, no. When signing the documents, I was told they could send it to an alternate address. I wrote it down for them and all. They still sent it to the address on my license. I work out of town for months at a time and luckily the people at the address held onto it for me because it looked important. Carmax told me everything I needed would be in the envelope. I took it to the tag center and showed them everything I had and Carmax didn't list a Lein Holder. I told them not to forget to list them and they showed me where that slot on my paperwork was empty. So to the best of my knowledge I gave them the information I had. So they sent the title for the car back to the location I purchased the car from. Then Carmax contacts me and says I did it wrong and they need me to sign the title back over to them to correct it. As I have said before, I work out of town for months on end and I work night shift so I am barely ever awake during the day. The address I needed them to send it to is also in the emails from where they harassed me to get the tags done even though I was out of town for work because I didn't have the envelope of information on account of them sending it to the wrong place. If I was unable to have it sent to the correct address, they should have said so instead of taking my information. They can still send me the title transfer paper work if they took the time to look at the address I sent in the emails multiple times but even the lady who assisted me at the tag office told me the mishap in paperwork wasn't my fault and that honestly I didn't have to send It back. Now I know why they were so on my butt about me getting everything done, almost as if they knew they messed up.

Kari Woods

I went into CarMax very uncertain as to what to expect. The customer service was excellent and every detail of my sale was explained to me. I left feeling comfortable with my decision.

Tim Novak

I have bought a few cars from this Carmax location. Always a great experience. Fast, friendly service. I am always impress at how easy they make buying a car compared to all the games played at a traditional dealership.

Linda Gmach

I received an on-line quote to sell my car. It was a pleasant experience at the dealership and I sold my car for what I was quoted. Fast and easy. I would recommend Carmax.

Rick Rodriguez

Ordered my car online and the day it came in was treated with respect and the whole pickup process paperwork and all was only about 2 hours. Drove off the carmax lot totally satisfied, Jalen was very efficient in expalining every detail every step of the way.

Larry Farris

Visit was great. I felt engaged and supported throughout the experience. The staff were friendly and timely.

Jennifer Fiala

Sold my late fathers car. The price was right in the middle of the KBB Trade In value & Private Party sale price. Very reasonable pricing. And, the day of the sale was within an hours time

pat zaczyk

Excellent service, no pressure (as compared to dealers). Matt took me as a walk in, and explained the process very well. Will be looking to buy this next car from them!

Heather Willoughby

Staff was super helpful, especially Cindy! She went above and beyond to help us. I'll recommend CarMax to anyone looking to buy/sell a car.

Kontessa Blaylock

I originally purchase a vehicle and on the 6th day I decided I wanted a sunroof and additional features on my vehicle I was able to return it and purchase the vehicle I wanted with the help of the night shift manager and my sales person Paul hassle free. I was in and out and extremely satisfied.

Casey Swizzle

Sold a 2nd vehicle to CarMax. The transaction was relatively simple and I received a very good price on the vehicle.

Candace Letcher

We had a unique situation because of the COVID 19. Mark worked with me to provide the safest experience and simplify the process. I would highly recommend them to anyone looking to sell a car:)

Jeff Walter

Went to russ darrow honda first and they gave me a quote for my trade in on their website of 4300 to 6300. They offered me 4000 till I said something. And then offered me 4300. The car only had one key and they refused to give two keys because they said they worked with me enough by giving me 4300 instead of 4000 even though thats what their quoted trade in was too get you in the door but then originally offered less. Went to carmax and worked with Matt Gardner (excellent guy) they paid me 6000 for my car said it was in excellent condition and clean. Bought the exact same car there with 7000 less miles. It was a thousand dollars more at car max but made up the difference plus some with what they paid for my car and got a car with less miles. Oh and get this and you can call them russ darrow, CAR MAX GUARANTEES TWO KEYS WITH EVERY CAR!!! Will pass the word in the county I work for. Excellent experience at Car Max.

Dominik Podsiadlo

Best car buying/selling experience so far, I got new one, sold my to CarMax and done it in under 3 hours, Matt was a great guy to work with, highly recommended.

Laura Weigold

I had a great experience at CarMax. The employees were friendly, my car was appraised quickly, and I was offered more than I expected. Would definitely go back again.

Jeff Johnson

Tom and crew were instrumental in helping me understand the process of both finding and financing a car through CarMax. Under my circumstances the process was a bit onerous, but everyone at the Metro Auto Mall CarMax was wonderful... I am very pleased with the outcome - namely, driving around in the Ford Fusion...

Andrew Kull

Sold 2 used cars here. First was very easy. Second one caused confusion because it was a lease. At one point one employee said "we can't buy your car" and the other said "yes we can"

Darmika Harris

Brandee was awesome! She has great customer service! My decision to take on another car note was easy to make with her, because she made everything hassle free! I love my new truck! Thanks Again!

Steve Kempfer

Applied online and got a call the next day. They transferred the car from Kenosha to Milwaukee for me SAME DAY. It only took about 35-45 minutes for paperwork and I was out the door with my new car. Oh, and Jonathan was a great help 😍 …

Gen Stobb

Efficient, easy to deal with, courteous, vehicle was brought up from Kenosha to Milwaukee for us. They did a fantastic job, not to mention the whole sales process was done in about 2 hours including the test drive.

kaleena daugherty

I like my car or the score would be lower. The sales staff was dismissive until I was connected to the person that sold me my car. I wasn’t given much to look at just here is the car we have that is what you are looking for. The keys got lost by staff when I tried leaving. I had to use another car for the weekend.

Talejah Witcher

Paul did an amazing job with finding me a vehicle over the phone. MO was great in-store , he explained my options very well. Very satisfied with my car !

Jennifer Fredericks Reizenburg

I test drove several vehicles and even ordered in two, then decided on a completely different vehicle. Through it all the salesman was friendly and patient. I have no hesitation in recommending CarMax to my friends.

Roslyn

They were really nice and it was a pleasure. My only frustration is that we made an appointment to install a remote starter and called a week before reporting a problem with something. The person told us to bring up when we drop off which we did. They didn't address and we have to come back and live far away so this was frustrating.

Amber

We have bought our last 3 cars through Carmax. I also had to have some work done on my car, and they were awesome about it. I can't ask for a better experience when buying a car.

Cool Will Steele

Best and easiest car buying experience I ever had. Many different variety of cars. Actually a place that WANTS to sell you a car and not haggle you. Cool beans!

Brittany Duncan

A Very fast, professional and friendly sale! I worked with Jalen, he was very nice and professional. I love love my new impala!!! Thanks car max, I will never go anywhere else to buy a car

Colleen Rupert

I went to look for a new vehicle and I let the salesman know what i was looking for they found a vehicle in my price range and the type i had been looking at. I was able to have it that day. The only problem I had is I had to get a new battery the next day because it died.

Crystal Clayton

Very quick process really love my new car. Tiffani went above and beyond to help me get what I wanted!!

Rodney Morgan

Good experience, easy proceed to sale and get my car appraisal. Got good offer.

Patricia Nicole

I came late on a Saturday night after a very long and tiring day at a dealership. Despite being tired and cranky, Sean and Jennifer were absolutely amazing. Especially Jennifer, who went out of her way to fix a miscommunication.

Elke Sommers

Very easy and quite fast. I couldn't believe how much I was offered for my six-year-old car. Very positive experience.

Linda Burns

This is the second time I've purchased a car with CarMax. The process was smooth and my sales associate Nate was great to work with.

Les Brockman

The car buying experience easy and laid back, no one rushed us at the door we were able to walk around and look at cars and the ones we want to test drive. We like the whole process and will do it again if we have to buy another car.

Danesha Washington

transfer took longer then 7 days communication could be better could've done more from home to prevent longer wait time in office

LaTonya Williams

Car buying could not have been easier! My sales rep. Alicia was wonderful, she walked me through ever step from start to finish and it was all done in about an hour. I will def. buy a car from them again!

Lisa Younk

I wish there was a CarMax closer to home! THIS is what buying a car should feel like! Welcoming, no pressure, helpful sales people, no waiting, waiting, waiting. It was a really, really good experience!

Marion Sodnik

Unbelievable experience selling car on line. Brought paperwork in and under an hour had check in hand. No surprises or nonsense! Great way to sell your car!

Felicia Ruiz

I will never shop anywhere but Carmax again. No haggling, you know what you're getting, and they stand behind their vehicles. We are still within 30 days and we are having an issue with the bolt so they are giving us a loaner car for free until it is fixed .. For free! They reimbursed us for a realignment we had to get done. Jeep would not help us at all even though we are well within the manufacturer warranty. Jeep tried to sell us a vehicle we did not want for 3 hours and said the vehicle we wanted at Carmax had did not exist. Carmax washed our car for free while we were there and has bent over backwards every time we go. I genuinely love the customer service loyalty they provide. Don't waste your time anywhere else.

ericka olden

Melissa and jarrett were totally awesome!! Great customer service and definitely find what you need... Even when it came to repairs which were minor they made sure I got a rental and what not as they repaired it.. I’d totally recommend Carmax ❤️

Lilly Cintron

The efficiency of the Milwaukee locstion is incredible. I met Melissa Marie and she was such a sweet heart. From the application process all the way thru the completion of the sale. I never thought that buying a car was so easy until I found Carmax. Thank you for making the process so unique.

Joyce Jasso

I was taken care of immediately without any aggressiveness. I was given time to look, ask questions and test drive. They are very efficient and knowledgeable. CarMax was recommended to me and I'll gladly pass that on.

Michael Henderson

First time going to CarMax I had a good experience they had a nice selection of different types of cars that you can buy I was pretty much satisfied now I have to do is running the car and see if anything goes wrong I have a 30-day warranty on this particular car well something happened I can bring it in and hopefully they should take care of it well matter of fact I'm finished driving around now hoping you're done anything wrong but if it do I'll take it back I have a 30-day warranty also as far as if I'm not satisfied with the car they are giving me my money back or I can find another car I hope I don't have to do that because I'm pretty happy with the car that I have right now just keeping my fingers crossed hoping that don't nothing really seriously going wrong with it well I'll take that back if they do they'll fix it after the 30 days it's on me so we'll see

SAVON IRELAND

My salesperson Melissa was informative patient knowledgeable friendly and professional. My aunt and uncle are precious customers of hers and she truly is an asset to the Carmax franchise.

Mel B

I worked with steve and he was wonderful! Very helpful! Gave me the financing i was looking for! Unfortunately I just wasnt 100% sold on the car I went there for. But I highly recommend shopping here and working with steve! They have great deals!

Mark Fischer

We had to wait a long time and people seemed to be asked back to sign papers, giving the impression we were there before them. We had 5:30 appt but did not get out of there until 8pm.

RAFAEL EDUARDO HIDALGO SALGUERO

I was amazed to get a great deal selling my car to CARMAX, it is a pleasure to do business with an honest Company !!

Marian Zincke

We just bought a BMW X5 and were very satisfied with the experience. The associate (Greg Dorion), was knowledgeble and worked hard to help us find the car we wanted. We were picky and had very specific option requirements that Greg helped make a reality. Great work by Greg! Regards, Marian Zincke

Vera Ford

I received great service from salesmen Matt G. This was my first time at CarMax, Matt walked me thru the process from start to finish! I was able to get my car the same day! Thanks Matt!

Sandra Melcher

I had a wonderful experience purchasing my new car. The salesman was honest, efficient, and responsive. I recommend CarMax to anyone who wants a very positive experience that includes strong customer service

Jenny Her

Really had my first great experience here! I really want to thank Kamisha for helping me through this process and helping me find the right car. She was also patient with me when I was choosing several cars over the phone. Everything was quick and easy over the phone and in person. Kamisha also stayed 2 1/2 hours later for work just to help me get my car that I absolutely love now! Thank you Kamisha for everything! Thank you Carmax!

Troy Burkes

Absolutely fabulous experience. Eager, friendly faces waiting to assist. Professional and well staffed. Great customer service.

Ayleen Vargas

I sold my car to CarMax last week. It was super easy and they offered a better price than the dealer. It was definitely hassle-free!

Claes Akerblom

Only sold a car, and got a very fair price for it. The process was easy, but had to wait awhile for both the appraisal and the final transaction process.

Sara Farr

Kenosha(WI) CarMax is way better. This Milwaukee location is hands-down ghetto. That is the only word that I can use for it. However, you still get the same CarMax experience. I love CarMax, and we'll go back there for every future car that we purchase. Taking away a star because even the staff there is ghetto. For lack of a better word-No offense. Buyer beware - this is kind of a sketchy neighborhood.

Robert Halaska

Very helpful, knowledgeable and efficient staff. The car price was was fairly placed within KB and Edmonds ranges. It was a very good experience.

Brad Russell

Super smooth experience from the start. Very happy with our car selection, customer service, and financial options. Definitely recommend CarMax to family and friends.

Brian Rismon

Carmax is the only place you will ever need when talking about cars. When we were a little down on our luck and had to sell a vehicle, Carmax gave us a very fair offer for our car. As luck turned around, we only thought of Carmax to buy a car. Doing research online and their ability to transfer in a car from just about anywhere made our choices almost limitless. We purchased the car we wanted and adding Maxcare gives us a peace of mind that is worth everything to us. The people are fantastic. We happened to work with Larry C when we sold our car to them, so it was an obvious decision to work with Larry when we bought. This company really knows how to hire the right people as I have never felt so at ease when dealing with a normally stress filled auto related experience.. I left Carmax saying to my wife, "I have never enjoyed being at a car dealership more!" You have a lifelong customer,Carmax. I tell everyone!

Sherry Goggans

Good experience selling my car. Received the same amount as the online quote.

Sarah Malec

It was my first time buying a car and Carmax made it such a great experience! Such a kind and helpful staff talked me through the whole process and made it all so easy!

John Sobczak

Good staff, helpful but their appraisal offer wasn't high enough for my car which is much better shape than average.

Maria Klitzka

I bought a 2019 Kia Optima from Carmax.My Salesman was Jarrett.He helped me do all paperwork Any questions or concerns I had he was willing to answer.He is a great Salesman and made car buying a breeze.Thank you Jarrett.

Brian Sappington

We worked with Drea at the Milwaukee Auto Mall location and he was helpful and communicated every step of the way. It was great not having to haggle about price or add-ons and it just make the entire experience better.

john watkins

Great no pressure buying experience. Dre was easy to work with and gave us ideas and listened to what we were looking for. Ironically it’s my second car purchase from this salesman

Mitch

One of the best car buying experiences there is, with both the online information about cars, the sales team is extremely helpful, and the 30 day warranty on the car makes carmax a safe bet, and the no-haggle prices are within the bluebook rage.

Lynne Jones

I wanted to sell my car and not buy another. The whole process was quick and painless with zero pressure to buy something - exactly what I wanted. The waiting areas are also pretty nice as well.

Juan Ricardo Diaz

This is the 5th time I buy a car from Carmax, but this time was even better, faster and really nice experience. Devon, the sales rep, not only was friendly and knowledgable, he found me a better car that I was looking for.

Tom John

I had an awesome experience I got a great deal on my Lexus ES 350.... and Melissa Perez is an awesome saleswoman and she will not steer you wrong and let you buy a vehicle that is not for you because she truly cares about her customers

Michael Garvin

Jaylen Bennet took care of this purchase with absolute professionalism. I was pre-qualified on the phone in less than 5 minutes. We searched inventory and I came away with a 2013 Nissan Juke with less than 28000 miles on it. It's a delightful car that fits my budget.

pam stahler

Amazing experience from start to finish! Customer service was efficient and personable on every level, and I love my new car.

Tabitha Johnson.B

Carmax is best . If you have fair credit They give you chance to get a loan . Just great to have chance thank you . Make sure you have everything you need . I would recommend

The Resonant Complex

Both experiences have been phenomenal. Customer service is attentive, but not overbearing. Have nothing but good things to say about CarMax Milwaukee

Tamika Johnikin

Service was amazing. The best car buying experience I have ever had. Thank you Mark, Troy, and Anthony.

Ed Rose

Things went well after I got a little excited about waiting what he told me would be a minimum of 45 minutes at the business desk, after that I was done in 20 minutes, much better thank you.

Beth W

EXCELLENT experience, highly recommend!!! Bought my previous car from Russ Darrow KIA in Waukesha, and would NOT recommend them. This was night and day, and sincerely appreciate CarMax!!!

Serena

Loved it. My experience was great. I was a bit picky and my sales person Melissa P was the best and patient :) The whole experience was fast and easy and everyone was friendly and helpful!

Jeff Pik

I had an excellent experience. They worked with me to the very end!!!! I would highly recommend them to all!!! Thanks again Car Max 😁😁😁😁 …

Lina B

Aleiah was a pleasure to work with. Very patient and made my transition into a new vehicle very easy.

Tanya

The cool part of this location is that they unlock the cars during the day so it's the perfect place to start car shopping. Go ahead, jump in and feel out the car without someone breathing over your shoulder - then, drive a few to get a better idea.

Dwayne Walker

No flexibility in pricing Hurts the customer. Especially when the vehicle needs work they aren't told about. Top pricing on cars that aren't in top condition.

Marlon Pernell

Our experience with Carmax went excellent. I will recommend family and friends to use Carmax to buy or sell a vehicle 👌🏽 …

Kim Lanphier

Jennifer worked super fast and helped me get rid of my old minivan in time for me to make it to my meeting. Thanks for being so thorough and speedy!

Theresa Kettlewell

The young lady who help me she was wonderful.thank you so much. They were great wish I would of went their for my first car, awesome job.

Brad Ehlert

Have purchased my last 5 vehicles here. Great, no-hassle experience. 5-day return policy and 30-day warranty on any repairs.

Markesha Walker

DeShawn was very polite and easy to work with. Great communication on what the next steps would be. Thanks again for everything!

Giela Frevele

Brandee P at the Milwaukee Metro location was wonderful in how she helped us get the vehicle we wanted. She really went above and beyond for us. Made everything easy for us. :)

Sharon Medina

Your Service Manager Justin was a Problem Solver Warrior! Justin rocked With precision and and skills, solving my problem immediately while listening intently. A pleasure to know him. Sharon Medina

Jesse Wanezek

Level of service was exceptional. Very good experience dealing with quality professionals. We would work with CarMax again!

Spencer Gull

Dealing with carmax was easy and hassle free. Great people to work with, Jalen even came in on his day off to help me out!

David Deyo

Met with Jackie in Milwaukee...he took great care of me, highly recommend if you are looking for a car to go see him. Get the car of your dreams

Sharee Holley

It was stress free, quick in easy, the staff was amazing and helpful with making sure they met my needs!! Looking forward to working with them again!

Joel Nazaretian

Went to get offer on my car...they were true to thier word! Very hard to understand staff as they all wear masks!

C Nicole

Service was excellent but for the second time in 1yr I had issues with my new vehicle within 1st month of purchase and this time the issue wasn't resolved I will not purchase another vehicle from Carmax

Anne Jurenec

Overall very positive experience. Made buying a car pain a d hassle free.

alexusm duncan

Jon Penney ! Know the name & ASK FOR HIM !!! He is amazing, patient and knowledgeable!!! & he dealt with my crazy family lol . Helped my sister get a great Altima . Thanks so much ❤️❤️

Felicia Wilson

My experience with you guys was great!

Innkeeper

We picked out two cars we liked on line and they brought both of them to the store near us. We selected one and everything went fine!

Beverly Walker

The service was great, no filters added. Quick and professional. Be back soon. I should of been reach for CarMax.

Nicole Froelich

I truly loved my experience with CarMax and my Dealer William that assisted me in finding the best vehicle!

Nakia Jamerson

Great experience! I would definitely recommend this company if you're looking for a new car. They were wonderful.

Dave Polacek

Amazing staff. Very accommodating. I have never felt so comfortable in any dealership prior to stopping in here.

Steve Daily

So different from the typical car dealer shopping experience. No games, no pressure, just find something, drive it, and make the deal. I was amazed at how fast it went!

Markeith Isabell

It was fast and the service was great. I would recommend anybody to get a car from them and they will get you the deal that you need

Brothers & Company LLC

Great experience fir my first time buying a vehicle. Wasn’t a hassle like I thought it would.

Lefty Glenn

Very fast and fair. An excellent experience. They are understaffed but so is everyone.

Vanessa

I give it a 5 star because no matter how bad your credit is they will work with you. The person I went with is driving their new car.

Mike D

They took care of buying my car and I had no problem. I was there for a little over a hour.

Julie Cato

Was so easy entire process to sell my car took an 1.5hours no hassle with ads and who comes to view the vehicle.

Crystal Pistol

Perfect service! Friendly. Hand sanitizers out. Social distancing. Friendly and helpful crew. We will buy from you again.

Henry K

Friendly staff and great no haggle concept. If you want high quality used cars at a good price this is the place for you.

James Verbsky

excellent price for my car. Easy process. Would recommend

Ria Mangum

Super excellent service. Loved the personable Sales Consultant who assisted me with my purchase. I highly recommend this location!

Curtis Williams

CarMax was a great place of business for my family and I. I really appreciate their Professionalism.

ERRONN Roaf

It was my 1st experience at Carmax and it was great .I got the car I wanted with very low miles .Great Team

Dustin Pares

If you don't know what you want to drive this is the easiest place to go. You can drive 100 different cars and trucks side by side and be confident your picking the best one to fit your wants and needs

Latika Washington

Andrae Harris continues to deliver exceptional service, the second time was better than the first!!! Great customer service!!!

Jason Manger

Great experience. Love my new car and the process was very smooth and stress-free.

Dominique Smith

The process took a little longer than expected. But I was overall happy with the outcome

Dan

Ambur, from CarMax- Milwaukee, was very helpful and very friendly, we really enjoyed working with her.

Milan Bekrich

Great staff and awesome selection of Cars, SUV's, & Trucks. Thanks Carmax.

Aidan C

Your trade is wholesale and then when they sell it its retail thats the point. If you are getting retail for your trade then they are making a s$$$ ton of money on you somewhere. Its business if every business man or woman paid retail for the goods he she was selling there would be no business. Economics 101.

Jonathan McClain

Great service and customer satisfaction is high. I just wish that their service department was a little faster and not so far booked up with appointments.

Natasha Batton

Easiest Car Buying experience ever!! From now on this is the ONLY place I'm buying a car from!! My Salesperson Drae is Amazing!!

James Hagenow

No hassle. Easiest way to sell your car. They gave me blue book trade in value. Exactly what I was hoping for.

Kaller Jones

Long wait times in the repair Dept but the service is great. The staff is well informed and do what they can to make things right.

Paul Reinholz

I was very satisfied with the purchasing process and value that was offered for my vehicle.

Kenneth McNealy

Outstanding customer service as well as helps to make sure you get what you need want and deserve in your new vehicle

asia white

Experience was great. Happy with service! Will recommend

N'namdi Carter

Worked with Nate and he got me in and out very quickly and got me in the car that I wanted and when there was a problem they strive to make it right

Lonnie Shannon

Prompt appointment, done on time good value oil change and washed my vehicle Highly recommended

Michael Landeck

A great place to buy, or sell a car. It's the only place I'll shop for a used car.

Gail Walton

I had a very good experience. Everything went very well. I went in to the showroom. late in the evening and had a car before noon the next day.

Karl. Wildner

Clean, well kept, and maintained a safe distance during COVID 19 pandemic. Staff was very helpful.

James Thurber

Jarrett is the best! Went for one car, left with two! Highly recommend!

Mare Bear

Awesome service, it was fast and easy to sell my car! I would highly recommend!

Joe G

My family and I have been treated very well during our visit to your dealership

Landon Mara

Easy to work with, upfront about all costs, knowledgeable about their cars, and took a lot of pain out of the car buying process!

andy ryan

Whoever the guy is that said McDonald's place on here is crazy ! Yes they give you a no hassle WHOLESALE price. Great people here to do biz with!

Prashanth Linga

Great place for easier selling of vehicle. Customer service was excellent, thanks!!

Vivian Purcell

Great staff. Very Courteous. Efficient.

Cynthia S

Very clean and everyone was friendly and respectful with all the Covid restrictions in place

Tha Real Anastasia

They really work with you & your budget. Cj is a great salesman love my new '14 Cruze

Lamarr Spicer

Great staff!!!!! I was in-and-out just like that. I'll continue doing business with CarMax.

DebTrombly

This is our 5th or 6th purchase through CarMax - the only way to go!

Bob Johnson

Ok person I had appointment with not there. Offer to buy vehicle was a bit low.

Douglas Belhumeur

Fast and easy appraisal, no appt needed. Went on Monday morning and it worked out great!

gina Nordland

It was a relatively quick and very easy process! Great customer service.

maria quinones

When ordering from another carmax please document all transactions especially the price. For some reason things change in the interum.

James Wallace

Got the car I wanted I'm happy with all aspects of this deal so far

Tam Tam

Matt G. Was wonderful to work with!!! Ms. Jenn is a sweetheart!!!! Thank you for making everything run smoothly!!!

Margaret Bradley

I bought a car and I still have it is still running real good good customer service

Howard Green

I was very impressed with the service and choice of other cars to choose from on the lot.

Nikeya P

Excellent and efficient service. The most hassle free experience ever. Melissa (Sales) is the absolute best.!

Daniel Peterson

Exactly what was advertised. Low stress, haggle-free atmosphere, which is what I was looking for. Overall the process was quick and painless.

Kram L. Dg

This place is awesome..Thanks joseph for helping us about cars.Highly recommended

Matt Taylor

Stopped in for a quick gander. Staff was friendly and helpful.

S B

I really enjoyed the services I received from Mark @ Carmax in Milwaukee.

Mitchell Slater

Ask for Devon! He did everything he could to make sure I got the car I wanted. 10/10

Cody Plasterer

Joy was amazing and super helpful throughout the entire buying process. Great service!

Lorraine miller

I had a great experience with carmax thanks matt..

richard beilstein

Love my new car, but I was a bit disappointed on what they gave me for my trade in.

Wally David

Super nice people from the sale to the manger servic was super I like to thank every one at car max I will go back to the same place thank you so much

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