Reviews of Quantrell Subaru. (Car Dealer) in Louisville (Kentucky).

Quantrell Subaru

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374 Comments

Car dealer

Subaru dealer

1450 E New Circle Rd, Lexington, KY 40509, United States

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Information of Quantrell Subaru, Car dealer in Louisville (Kentucky)

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Reviews of Quantrell Subaru

Daniel Yonts

Great experience buying a new car form Quantrell Subaru! I recently purchased a new 2023 Subaru Legacy Limited, and I LOVE THIS CAR! I was a little apprehensive buying a car in 2022, but Val in Sales made the entire process super-easy; there was no pressure, and they were completely transparent on pricing. Basically, you just custom-order the car you want and put down a deposit. Simple. Delivery was super-quick, too! It only took them about 5 weeks to make and deliver my new car. Bob also worked hard in the Finance department to make sure I got the best interest rate possible, even on a weekend when some banks were closed. I’ve always been a Toyota guy, but when you do the research, it turns out Subaru makes excellent quality vehicles with top-of-the-line safety features… and they’re really fun to drive too! Definitely give Quantrell Subaru a chance if you’re in the market for a car! You won’t be disappointed!

Jeffii

Out of all the dealerships I’ve dealt with, Quantrell is by far the best I’ve ever had. From their service advisors to their techs, these guys are nothing but professional. Scheduling was easy and timely. As soon as I got there I was greeted with a compliment on my vehicle and a warm welcome. A day after dropping it off they found the issue and ordered the part as well as a full inspection to make sure everything is up to par. I really can’t thank my Service Advisor Jacob Kolos and the Tech, Luther, enough for their care, accuracy and professionalism. Highly recommended.

Chris Flynn

Had a great time working with these guys. The pieces fell into place and I was able to score a quality ride. All the team I dealt with was super helpful and educated me on details very well. Would buy from here again!

Marie Weissenborn

I have never bought a vehicle with such ease, and with such a wonderful salesman. No pressure what so ever. I cannot thank ever one at Quantrell enough for making me one happy hippie! A very big shout out to Val! My first Subaru and I’m loving it. My daughter has gotten 4 from this dealership so we are a Quantrell family now! ☮️♥️😀 …

Wes Mosure

Overall this place is clean and everyone was very polite and professional. I brought my Forester in for a basic service that should have only taken maybe 30-45mins tops. They were short staffed and very busy, so my service took almost 2.5hrs. I will say that the waiting area, coffee and snack selection is great considering how long I was waiting. They also seemed to have a small more private table area if one was working and needed more privacy for a meeting. Would have rated higher if service was fast, would have rated lower if lounge was lacking in amenities.

Lagina Hiatt

I scheduled my appointment to have my Subaru checked out due to a recall. They were very friendly and professional. Not to mention thorough. The wait was not long at all either. They had a nice sitting area with snacks and drinks. They also sent a link so that you could follow the progress of the inspection. This was an awesome experience. They answered any questions I had. Highly recommend them for any service needs.

Sharon Nations

I love the service at Quantrell Subaru. The staff is so friendly and efficient, from the moment you drive in until you are back in your car! The waiting room is large, refreshments provided, but I’ve never stayed long- service is fast! Great company, buying my Ascent was so easy, best new car buying experience I’ve ever had ( thanks James)!

William M. Webb

I am so impressed with the service department at Quantrell's Subaru. Their commitment to service is evident in every aspect of the service visit from the initial contact on arrival, to the immediate text message with a phone number to call for questions while the car is being serviced to the cordial engaging way that the service visit was conducted, what the mechanics did, why they did it....everything. It's also apparent that the service rep is alert to opportunities to do the small things that demonstrate his/her genuine care for the customer. It is no exaggeration to say that no dealership in my lifetime (I'm 74) has shown the sort of commitment to QUALITY service that my wife and I experience at Quantrell. It is very much appreciated.

Rick Ybarra

Wqs very pleased with the service on my vehicle. Was told by a previous delayer that my warranty would not cover repairs but Quantrell told me told me not to worry about it and sent me on my way. All while also throwing in a complimentary multi point inspection. Waiting area was very clean and well stocked with drinks and snacks while waiting. Highly recommend to anyone with a Subaru to visit this very professional dealership for service.

AdkSarah 1979

At Quantrell Subaru we got a great car and the experience was a lot less painful than our other experiences. The wait time on the car was pretty reasonable too. Val was really friendly, helpful and professional. I definitely recommend buying a car through him vs. anyone else in the area.

Dr. Phillip Chase Hawkins

Service is always fast and reliable, and the staff is always courteous. They always have very good coffee and healthy snacks free of charge. The dealership and the lot are also very clean. We have always been happy with every experience we’ve had at Quantrell Subaru.

Helen Fehr

Subaru Quantrell has always provided quick and efficient service for my 2019 Forrester. Ryan makes everything easily understandable and when suggesting services he always looks out for Subaru clients! I even recommended looking for him to other Subaru owners! By the way I love my Subaru! I am back at Subaru with my engine check light on as of 10/25/22 and I am told that it is awaiting parts. Missing my ride!

Jacky Burkey

Everyone was polite and helpful. I called in advance to ask if a certain car was available- Tim located it on the lot and pointed out a couple of others to consider. We came from out of town to buy the car because the prices at Quantrell were better than those locally. Excellent service.

Cody Jackson

This was the best vehicle buying experience i have had. John May was excellent at his job and courteous beyond any salesman I have ever worked with. Monica in finance was wonderful to deal with. I would highly recommend anyone looking for a Subaru to go and see John May.

Amelia Long

We found a 2019 CPO ascent, and had a pretty good experience at the dealership. They did the smaller things we asked (changed a key battery, filled the gas tank, etc.), which was greatly appreciated! We also appreciated the low-pressure approach and patience of Randy and Kristin. Just giving a 4/5 because they wouldn’t negotiate price with us, and we ended up paying the top of the price range as shown on nadaguides; so we’re bummed to feel like we might have slightly overpaid. We’d still recommend them, though!

Beverly Moore

I’ve had experiences with dealerships in several U.S. states and Quantrell is far and away the best experience of them all. The staff is cheerful, patient, and forward-thinking. The waiting area is large and comfortable with plenty of snacks and coffee options. Service is always excellent and efficient, plus a free car wash.

Jan Hartley

No pressure sales consultant, Zach, the best I have ever worked with. Highly recommend Zach and the entire Quantrell family. Zach went out of his way to pick me up from my home, waited patiently for me at my bank and had my vehicle ready for me. I will return to Quantrell Auto Group for all my vehicle needs.

Dan Blanton

Excellent experience. Upon arrival we were greeted by a well dressed young man who escorted us to the service counter. Tony Pfuelb was present and engaged us as returning customers. Ryan Dunn has always been very professional and today was no exception. Great Job -Dan

Amber Santos

I needed 2 new front axles and something else. They gave me a nice loaner instead of me spending a large amount of money on a rental. When I received my car the axles were still not 100%. I returned my car to them, they gave me another nice loaner, and fixed the problem (bad parts). They are a bit pricey but with the loaner I believe I saved money. The people there are very polite, friendly, professional, and welcoming.

Judy King

Staff was very courteous and efficient. Fast service. Very comfortable waiting area, stocked with lots of free goodies to munch on. And very high on my list, the bathroom was very clean. Also really like the new drive-up lane for express service.

Randall “Handy Randy” Yancey

My wife and I came in for an oil change and tire rotation on our 2021 Legacy Turbo XT. The service advisor asked if we had any other issues that might need scheduling for repairs and I told him about the rubber seal on the front doors coming loose. He said that he would see if it could be repaired while the car was in service. About 45 minutes later, our car is ready to go with the service completed and the repair on the doors done and, on top of that, the car was washed. Our salesman Val saw us in the waiting area and asked if we had any questions that he could help us with. He was always communicating with us from ordering our car to the delivery to now. Highly recommend Val as a salesman.

Maureen Prather

I have had my Subaru Forester since December 2020. Quantrell Subaru has been SPECTACULAR IN ALL AREAS… Sales, Service… Great Employees…… Helpful, Friendly… Informative… Efficient. Best Customer Service Waiting Area… I am a very happy customer!

Ricki Keaton

All the Quantrell Subaru staff I interacted with were extremely professional and nice. The facility is very nice and up-to-date. My salesperson, Mark Bowen, had a lot of knowledge about the vehicles and offered great advice.

Patricia Wheatley

Such great customer service at Quantrell Cadillac & Subaru. They exemplify what good service is & treat the customer with respect & care. The service department, for my Subaru, communicates the status of your vehicles repairs/maintenance throughout your appointment. A+ for service. They set a great example.

Lisa Bowman

Brought my Outback in for a recall. Convenient hours to get the car there and pick it up. Excellent service. Employees are friendly and helpful. I liked being able to track the progress of the service. I will continue to bring my vehicle to Quantrell for all of its service needs!

Jeff Crabb

This was our first experience with the Quantrell family. Buying our Subaru was a very pleasant experience. From our salesman, John May, finance person Kristen to the manager Dean. They all went above and beyond to make sure we were happy with our purchase.

Katherine Eversole

Bought a luxury Limited Edition Subaru Forester and took it in for the first services. The staff goes above and beyond at this dealership truly. It's not just about selling someone a car it is about taking car of the customers they already have too. Thank you Subaru for another A+ Experience.

Marcia Myers

Wonderful service! They were able to give quick attention to serious problems discovered while I was traveling. Very comfortable service waiting area with light refreshments. Good communication about service progress and thorough color-coded inspection reports.

Jason Jacob

Ryan Dunn at Subaru goes above and beyond the standard expectations of customer service. Friendly, a great communicator, and detailed. The service staff do a fine job on regular maintenance and updates on my vehicle.

Trever Ludick

Dustin did a great job on keeping me informed of what was going on throughout my service and assisted me on finding a good solution. New recalls can be tricky and he did a great job with problem solving and customer satisfaction. Thank you!

Brandon McIntosh

I had a very good experience!! John May was our salesman and was insanely helpful and patient with me and my family. He answered the many questions we had and made sure I had what I wanted! He made my car buying experience amazing. I recommend this dealership and I recommend John May!!

nkuwildcat2000

Before the purchase of my 2023 Subaru Ascent, I had never owned a Subaru before or had any interaction with Quantrell Subaru. I worked with salesman John May and he was great to work with. I would recommend him to anyone looking for a new car!

Deborah King

I purchased a used Subaru from Quantrell. It was easy to contact them via internet to set up an appointment to see the vehicle in which I had interest. The sales staff was friendly and helpful. Not pushy in any way. I would definitely recommend them if you’re looking for a vehicle.

Steve

Quantrell Subaru and Jacob did a great job with an out of town customer. The Forester ran great after the diagnosis and repair. They delivered the kind of Subaru service we’re used to. Will definitely be back.

Katie Carney

Had a wonderful experience purchasing my new subaru ascent from Mark these past two weeks. He kept me informed of its arrival and progress with the add-ons I had requested. Great service all around. A very smooth car buying time.

Peggy Deese

James made buying my 1st Subaru a fun experience. He’s professional, friendly and kept me updated.

Whitney Johnson

In February 2022, I brought my 2015 Subaru Outback 3.6R into Quantrell for oil change, tire rotation, and for a knocking noise coming from left rear/front side. I just got my vehicle back on March 21, 2022. Yes it took some time but had a loaner from dealership for duration. I had to replace entire transmission and some bearing but Phillip Preston who was my service contact made sure repairs completed and they were fair related to price & warranty. I will continue to give Subaru my business now and in future. They definitely took care of me and my car.

Audrey Long

Every step of getting my new Impreza was smooth and easy!! Val was great at communicating timelines and walking me through every part of the process from ordering to financing. And Kristen made the financing easy to understand. I can’t recommend Quantrell Subaru enough!!

Danny Middleton

Very efficient friendly and knowledgeable service. Facilities were very clean iand the canteen waiting area was very well supplied with snacks and drinks. I also was happy to catch up with my salesman and friend Marlon Strings who I highly recommend. What a great guy ! My wife and I both on Subarus and are very happy with our purchases.

Karen Averitt

Took my car in for regular service for the first time at this dealership. Everything went great and work completed in timely manner. Everyone was friendly. Courteous and knowledgeable.

Derrel Cone

Very friendly right at the start... Gave me estimate of all services... got updates as service was done... text and even email the tech even recorded a short video of what he had done... and then when I paid... it was less than the estimate... Great job...

Kathryn French

The team explained needed repairs, talked through my options, and helped me feel comfortable with the services being provided. The wait area is very comfortable, and I really appreciated having a phone charger & snacks, since I was there several hours.

Ginger Tyree

Ryan was super helpful. We got our tire fixed quickly and they checked out our car, topped off fluids and washed it all within an hour. So thankful for Quantrell Subaru Service.

suzanne burns

Val is a fantastic salesman. Friendly, knows everything about Subarus and more. I’d recommend him to anyone looking for a new car. It’s very enjoyable working with him!

Christian Johnson

Excellent service and staff. Knew what we wanted and got the deal there before we even ran credit. I highly recommend Val to be your salesmen. Professional and very knowledgeable on all the products and features!

Whispering Breeze Farm

Danna did a great job setting up and communicating throughout my service visit. My car needed a couple of replacement parts and the parts were in stock and the work done quick but accurate.

Beth Meredith

My scheduled service was done promptly, and Ryan was great, made sure I was comfortable while I waited. The dealership always seems to have a cheerful, helpful vibe.

Christopher Burton

Your team was great to work with. You quickly scheduled me at a time that worked for me, and completed the work in the time estimated. I was even able to work while I waited in your lobby using the guest network. Thank you!

Barry Workman

Very courteous and efficient. The text communication is perfect. Great waiting area as well, not that I needed it, oil change service was done in 30 minutes.

Rachael Carroll

I’ve been bringing my Subaru here die service regularly since I bought it. I have always had a good experience. Everyone working in the service department has always been so kind and helpful.

Gina Lang

What a great experience I had at Subaru service in Lexington - They even picked my car up! The driver Gary was so professional and the whole process took less than two hours! I was very impressed! Ryan at Subaru had great customer service as well Thank you!

Kelly Huffman

Great service. Got an alignment, only thing I didn't like was not getting a print out of what was done. The before and after of how much my vehicle was adjusted for the alignment.

Eugene

Friendly polite service. Recommend their service department for any need. Always helpful and there to answer any questions Service department is spot on. Always polite and ready to offer you all your needs. Sales department not so much for myself. They will service your vehicle like a champ. Apparently not so much on wanting to sale you a new one.

Laura Gayan

John was so professional and helpful. He communicated every step of the way. I'm from MI and was stuck in KY with major damage. He got me back on the road in just over 24 hours. Thanks for everything.

Deby Oliver

What a great and friendly place. They are so focused on customer service, you know you are going to be well taken care of - before and after you buy your car. Besides, Subaru loves pets. What could be better!

Roberta Newell

While I was in Lexington today, I took my 2013 Outback in for an oil change and tire rotation. Plus, they inspected my car. Quantrell Subaru always keeps my car in top shape! Their service department is very professional and knowledgeable!

Bill Melton

Valeri Vyalkov was wondeful at helping me find the car I wanted. The Ascent is beautiful. Financing took a little longer than I expected. But, that was more my fault as we arrived in two separate cars and the car trade in was later arriving than I had hoped.

Candace Crawford

Zach is very helpful, friendly and polite. Our buying experience with Zach was very easy and enjoyable!! I am extremely excited about my purchase!

Jim Plaisted

Easy drop off, quick service, courtesy call to let me know my vehicle was done and a full explanation of what was done when I picked it up. No hassle, no problems…. got to love it!

Michele May

Love that John and his staff kept me up to date as the appointment progressed and that he was able to find replacement tires on hand at a better price than the ones that needed to be ordered.

Melissa Whitener

Had an appointment available next day. Kept me notified of progress. Gave me free hot chocolate and bottled water. Very nice customer waiting area with wifi.

Kimberly Vaca-Pollard

They schedule an appointment soon and it just took them one day to fix the problem. They have a service for transportation that is soooo convenient you can leave your car and they take you to work and back to Subaru at the end of your work day, to pick up your car .

Abby Lane

I had a positive experience getting the 60k service on my forester today. I appreciate the easy communication by text, and that they changed my tail light bulb for me.

Regina Robinson

Greg Donahoe and Emily Moore were amazing. Very thoughtful and knowledgeable. It’s my first Subaru but definitely not my last!!

Brian Wallace

As always, Quantrell Subaru provided quick and friendly service. Jake, the service advisor, was friendly and promptly provided us with the technicians diagnosis for our Outback. We even received a video walk around and explanation from the Luther, the technician, with our estimate. Repairs were agreed upon with an approximate 3 hour time frame. To my surprise our Outback was ready in 2. I never stress about coming to Quantrell for service or a purchase. We’ve purchased two vehicles from them over the years and have had nothing but amazing experiences with their sales and service teams. The cleanliness and comfort of their lobby tops off the experience. All of this is what keeps me coming back time and again.

Lillian Sims

Josh Cornell at Quantrell (Pre-Owned) made our first experience buying a Subaru fantastic. Regardless of what you’re in the market for I would highly recommend starting with this group and asking for Josh. I came in one morning with no clear idea of what I wanted and by the end of the day I had the perfect car. Josh was knowledgeable, really patient, and didn’t stop taking care of us once the papers were signed. He checked in repeatedly to make sure our trade in and pick up went smoothly. I test drove different models and took time to narrow it down and never felt rushed. Josh was honest about the pros and cons of each and just a trustworthy, hardworking person to work with. Also we had never financed a car before and Monica did a spectacular job walking us through the process. We will definitely be starting with Josh and Quantrell when we buy our next vehicle.

Fallon Noto

I worked with James Smith. He was personable, professional, and very quick to respond and entertained all my questions. He helped tremendously with my trade in. He was very respectful and even put on a face covering when our family came in to finalize our paperwork as we were masked. I appreciated that very much and thought it showed he really respected us as customers. This whole process was stress free and wonderful. Would 100% work with James again.

Patrick White

Val was the best salesman I've dealt with in 30yrs of car buying. Professional, courteous, and his experience in the business transfers into his customer care and product knowledge. To be honest he was just a great guy that went out of his way to make sure I would be a repeat customer. As long as Val is there I will definitely continue to give quantrell my business. Thank you Val and thank u Quantrell.

Christina Orodi

This was by far one of the best car buying experiences I've had. Such wonderful people here. Greg D. was my salesman and he was just beyond helpful in every aspect of buying my car. I seriously can not thank him enough for all he did for me. The car is beautiful! I purchased from out of state and the car was exactly what they said. No hassles, no BS. They took such great care of me from hundreds of miles away. It was a pleasure to do business with them and I definitely suggest buying a car there! 5 star service!

Jeffrey Zahn

The express lane run by Ron is the best. Fast intake, keeps you informed on progress to completion.

Carolyn Maille-Petersen

Randy Gazala helped us buy a used Forester at Quantrell and he was outstanding. Helpful and knowledgeable without being pushy. I really appreciated all of his help and insight. Smooth buying experience too. All the paperwork was ready in advance so we spent minimal time on the day we purchased the vehicle. Clean car and ready to go!

Carol Riker

Appreciated my service advisor showing me where the back-up camera is and cleaning it off! Much better view!

Becca Bannan

Everyone I talked with was very polite and helpful. They did a follow-up to make sure everything was okay.

Kevin Tomlinson

Jacob made the process extremely easy from drop off to pick up. He also maintained constant contact regarding repairs/services which allowed me to schedule my personal work day accordingly and efficiently. Wouldn't expect anything less from Quantrell. They've always been my "go to" location for all my Subaru service needs.

M Kelley

2009 Subaru @ 111450 Quantrell for my Subarus’ maintenance, works well for me. They are convenient, well stocked and ready to check my cars. Today I went to have my 2009 111,450 transmission services done, and oil & filter change. My car passed their thorough inspection. The fluids were topped off, and the car was washed, before I left. It’s getting older, and like me doesn’t need to go a great distance in short time anymore. Good to get a checkup/OK. My experience today, in part due directly to Mr Cornelison, was informative, accommodating, considerate and I am fully satisfied with the guidance and the services performed. I’m happy we have a Certified Subaru Service Center in Lexington.

Kimberley Schaeffer

Val was great to work with. He made our purchase easy and painless. He took the time to explain each package with each frame of the Outback. I never new there were so many different kinds of Outback’s. We got our new Outback within the time promised. Looking forward to driving such a sporty car and off the beaten path!

CHARLES TUCKER

Bought a new Subaru from John May. He was the best. The rest of the folks at Quantrell were easy to deal with as well. The easiest car purchase I have ever had in my 50 years.

Sheila Foy

I highly recommend the Express service at Subaru. Hannah took care of me this morning, had a screw in my tire & she was able to get the repair done quickly. Super nice & great customer service!

Nancy Arnsparger

All the employees at Quantrell Subaru are professional, prompt, and extremely courteous! I am pretty certain that I have never had to wait for my vehicle to be perfectly serviced longer than 2 hours...very efficient! Everybody should have a Subaru!!

Julie Bentley

Love this dealership! I got a good deal when I purchased my vehicle and the service is great. Fast, friendly, thorough and reasonably priced. I highly recommend Quantrell!

Jacque Hammond

Val was excellent in details about the car and demonstration, very nice person to talk to. Bob had very great details but since I was paying cash we got to discuss friends. Wonderful day

Kim Evans

Great friendly service staff. I was in and out. Plus they have a great selection of snacks while you wait.

Myra Engle

Great service department. Friendly, kind, competent people. I love my Subaru, and they take care of it beautifully. I am grateful for my Subaru dealer in Lexington.

Clinton Lester

Joshua Cornett at Quantrell was a great help in getting us our 2022 Subaru Outback. He made the purchase simple and easy. We’ll definitely come back to Joshua for any other Subaru we purchase in the future.

Jay C

I had an excellent experience with Quantrell Auto! Valeri Vyalkov was great person to work with, he was very responsive, and was very patient to answer all my questions and address all my special requests! He provided many good suggestions while we tried to buy car for my daughter who recently graduated from college. Kristen McGinnis worked with us to go through several financial options and helped us to get best financial deals. This is a no hassle, low pressure dealership and I would highly recommend to friends and family. I was so happy to make a deal with them and would definitely consider them again in the future.

Pamela Burkett

Easy to schedule service, that fit my schedule. Checked in quickly. Preferred package @ 30K mikes seemed reasonably priced for all the services performed. Quick checkout.

Jim Wade

We were on our way to a Gatlinburg vacation from our home in Indiana when we ran into a mechanical problem. Dustin and his team quickly determined it was a recall issue and had us back on the road in no time. Can't thank them enough!!!

Thadius Pitts

My wife and I were visiting from out of state when our Forester broke the day before we were supposed to go home. I brought it here and the service department got me in and fixed the car before we had to head home. They were so friendly and quick. Thank you so much!!!

Kevin Buntain

We wasn’t even sure if we could trade but our salesman Zach and Bob in finance worked hard to get it done and we drove home in a 2019 Ascent!!! Great car buying experience!!! No pressure just help!!

David & Jaye Baesler

Great updates as service progressed. Everyone is very nice and pleasant . We felt the service writer and technicians are very trustworthy . Receiving and waiting areas very clean and comfortable.

Keiko Tanaka

Quantrell Subaru is great to work with. I particularly like the fact that they gave me a report of the service work done to my car. The report is easy to read.

Josh Tipton

I can’t say enough good things about Quantrell Subaru. Val kept in excellent communication with us and made the whole process easier than any other car I’ve purchased. Thanks again for everything!

David Allnutt

Very good service. John kept me informed about the progress of the service and the estimated cost was accurate. The pickup process was quick. Very pleasant experience with the entire service I received.

Patricia Sparks

I was very happy that the service was performed in a reasonable amount of time!! John was very helpful and friendly in explaining everything that my car needed done!

Terry Beard

Excellent service. The tech was very knowledgeable and courteous. Will be bringing my Subaru to Quantrell.

Ricky Kingdom

It was a pleasure doing business with Randy Gazala he was very professional and made it a quick an easy process he even delivered my vehicle to me and picked up the car I traded in I didn't need to waste gas or time to drive hours away I couldn't ask for better customer service if you are looking to buy a car dont hesitate and ask for Randy

chelsea smitson

This is my third Subaru from Quantrell. They have always made it so easy to get the right car for my family. Mark my sale guy was amazing. Very happy with my experience.

Jennie Case

Great Service! Friendly people! Always helpful even when I am running late for my appointment

Maria Gnas

I was able to get an appointment quickly, and the service desk was very friendly and accommodating!

Kathleen Smith

Service was quick and efficient. My service manager even applied a coupon which lowered my cost. I am very pleased with Quantrell Subaru

Karin Gallup

Great job everyone that serviced my Outback today. I was in and out faster than expected, and enjoyed sitting by the Monarch garden while I waited.

Kip Randall

We have been doing business with Quantrell Subaru for over seven years for both new purchases and service. We are extremely pleased with them and would never go anywhere else.

Dennis Flannery

I have no problem with the very courteous staff at Subaru and Lexington They always make you feel welcome and good and I believe they try hard to find the problem yes I will be back😀😀 …

William Bingham

They are professional and very friendly. I would recommend Quanrell Subaru to anyone. More specifically, Amber, Jacob, and Dave are all top notch.

Tyler Sims

Joshua Cornett was fantastic to work with during my recent Subaru purchase. He is honest and dedicated and answered all of our questions patiently. Both my wife and I have purchased vehicles through Joshua at Quantrell Subaru and we highly recommend.

Dennis Spain

Being a long time customer I always feel appreciated. Waiting room is comfortable and service people are top notch.

Dwayne T

We had an excellent experience with everyone at Quantrell. John kept us informed through the entire process of ordering our call and Bob in Finance made the paperwork super easy. Their service department is also great to deal with. This is a dealership that is also not price gouging their customers like others are with the shortage of new vehicles. This speaks volumes for the owners and their values. We highly recommend Quantrell to anyone.

Julie Tudor

The Subaru service team was very thorough and addressed all of my concerns. They were kind and courteous.

Mary Ficcardi

Ryan and staff are awesome! It is great to have the option of expressing services for routine maintenance. The waiting lounge is phenomenal! Thank you for the great service! Mary

fae d.

Would be perfect except for the fact that they decided it was necessary to hard-pull my credit FOUR different times for one single auto loan. I recommend maybe finding your own financing, if at all possible, and not leaving it up to them because they'll negligently hurt your credit for the next two years. As a first time car buyer, I thought maybe this was normal, but everyone I've asked has been absolutely shocked that they did this and have assured me that should not have happened.

John Lemaster

Excellent experience the whole team that I worked with was excellent. Monica was very knowledgeable and nice and it was a pleasure working with her with the purchase. I think she is one of the best I’ve worked with when purchasing an automobile. It was probably the best experience I had when purchasing an automobile. Quantrell will definitely be at the top of my list for future automobile purchases. The honesty about the problem with the hitch installation gives me confidence that I can trust Quantrell and their maintenance dept and that is also a very important consideration when deciding where to purchase an automobile.

Roscoe “Lanny” Hutchison

Fast and friendly service. Took my 2021 Subaru Ascent in for the 18,000 mile service. Arrived ahead of my appointment time and Ryan immediately took our car back for an oil change, tire rotation, and multi-point inspection. Everything was complete within hour. Job well done!

Carrie Jolly

I had a wonderful experience with Quantrell Subaru! John, Monica and Bob were very helpful during the sales and financing process. Everything was explained so well, I couldn’t have asked for a smoother transition to being a Subaru owner! Thank you very much!

Dustin Morgan

My wife and I bought a Subaru Outback with the help of John at Quantrell. This was the best car buying experience we’ve had. John was awesome. He really helped us through the whole process. When our Outback came in, John took the time to go over all the ins and outs, answered our many questions and really went above and beyond.

Laura Mason

My husband and I worked with John May who was courteous, knowledgeable and authentic. He was honest from the moment we started perusing vehicles and kept us up to date on our order and delivery. It was a stress free experience and would highly recommend Quantrell and John for anyones next purchase. We love our Subaru Crosstrek Sport! This is our first Subaru!!

Joe Eslami

Quantrell Subaru is a fantastic place to take your Subaru for service. The technicians and staff are super friendly. Service is always quick and accurate. They never charge us for anything that isn’t needed. They keep us informed throughout the service.

Kenneth Wells

Everything went smoothly no bs from anyone. I was treated with respect and never lied to. Finance was a little behind and that's what I was told. A lot was explained in language I understood. (I'm old and not tech savvy). They made sure I knew how to operate all the safety features before I left. Got car on date they estimated. No bs.

Stephen Shepherd

Quantrell was great from the time I called them to schedule service, to taking care of my vehicle. They picked up my car in Richmond, performed my needed service and returned the car with a free car wash. This is the second time with them and they exceed my expectations each visit. Good job guys. Stephen S.

Octavia Biggs

Michele was absolutely amazing when we were looking at buying a car! She was so thoughtful and patient! I highly recommend contacting Michele at Quantrell Subaru!! Thank you so much!

Chris Swanson

As a former salesperson I am very skeptical about sales, but Michelle was our perfect match. She’s patient, compassionate and honest and I truly appreciate that.

Martha Valencia

Everyone was helpful and so so kind from the beginning to the end of the process. Our sales person Val was so great about everything! I would highly recommend getting a car from this place.

Matt Plunkett

I greatly appreciate Tony checking me in while Hanna was helping another guest. This is a wonderful improvement over previous visits where only the tech assigned to me was willing to check me in. Tony and Hanna were both remarkably kind and I look forward to working with them in the future.

Colleen Kaelin

Very quick service. Arranged for Lyft service to the Fayette Mall area and back again once the job was done.

Clay Sturgeon

Marlon was knowledgeable, helpful, patient and kind. I would recommend Quantrell Subaru and Marlon Strings to anyone.

Tina Thompson

Other than the longer than expected wait time to have my tires rotated, back break pads replaced, and oil changed, the staff are always super friendly and professional. Snacks and beverages in a clean community space helps as well.

Natarajan Murugesan

Good, prompt, and courteous service. I would return to Quantrell Subaru for the next service of my Forester SUV.

Cole Thompson

Had a great experience at Quantrell. Sales and service teams treat you like family.

Brooke King

Ran into an issue with my car before taking it off the lot after being serviced and John was awesome enough to stay a little late and take it to the garage to get it fixed real fast even though I’d already paid. Excellent customer service and got my car fixed days sooner than expected.

James Frost

Always Top notch service! Very pleased and take comfort in the fact my car is well taken care of!

Moses Segador

Buying a car from Quantrell Subaru was convenient and easy. They guided me all throughout the purchase process. Highly recommended!

Lorraine Hoverman

The service was done fast and efficient. Your consultant was very knowledgeable and friendly. A pleasure to do business with your establishment.

Narrasheod Perryman

It was a straight forward car purchasing. I’m happy with the entire experience and process. Thanks Val and Kristen.

Darcy Koenig

Every single worker that I saw today made sure I was getting help. An awesome staff. I’m so glad I purchased my new vehicle here.

Philip Schnabel

It's the best dealership I've ever dealt with!! Very nice and professional place!!

Matt Bailey

Nice staff Lobby was clean and had snacks Fairly speedy service for all that I had done.

Cynthia Bair

Quantrell Subaru is amazing! They are are fast, efficient and the customer service is outstanding!

Ann Colt

My visits with Quantrell Subaru have been outstanding! They really work with my schedule and very competent!

Barbara Merrick

The nice folks at Quantrlell Subaru were fast and efficient. I had an appointment and they took me on time and finished a little earlier than I thought.

Richard Burdsal

I asked Subaru service department to tell me about the things I believed were not as I wished in a older Subaru I had recently purchased. They were very thorough in there assessment of what was most likely causing what I observed. they were honest about items that were likely to be most involved and how long I could put off repairs. And noting what items were most likely to create a safety issue. I was very pleased with the assessment and have a repair plan moving forward.

CECIL LASTER

I have always been treated very well by the staff at Quantrell service department,but Ryan Dunn is the best! I had a routine service and tire routation while I waited. I was in and out under 50min. What was done and what will need to be done in the future was clearly explained. HIGHLY RECOMMEND.

Christine Wirts

Very helpful and surprisingly fast. Everyone is freindly and I was very pleased with the service

Erin Norton Miller

Monica is awesome as a salesperson. I felt she worked with me and communicated well throughout the process. Dean and Bob were also great to work with for trade-in and financing portions of the sale. I love my new car!

TJ Pope

I love Quantrell Subaru! The service staff are always kind, attentive, and on the ball. They always tell me exactly what it is that they are doing, and keep me updated if there are any changes in service. They are polite, the service bays are clean, and it’s always a joy to go in for service! I would recommend Quantrell Subaru to anyone who is looking for an exceptional experience.

Helen Radden

I always have great service here. I have confidence in their technicians to fix my car correctly.

Marla Kemper

Quantrell Subaru impressed me from the very start. Everyone I delt with made buying a car a pleasant experience. Quantrell has a warm friendly atmosphere and people there seem very obliging. Just got my car yesterday and well see how it continues there and in the service department.

Lynn Wills

Relaxed atmosphere. No pressure. Comfortable surroundings. My first Subaru. I'd buy another in a heartbeat!

Marc Gorelick

I don't write a ton of reviews, but the experience I have had at Quantrell was so surprisingly positive that I felt I owed it to them to tell others. I bought a used Crosstrek from these folks last month, and from my initial call to some follow-up issues they have been fantastic to deal with. My sales rep, Todd, was a perfect gentleman and defies the stereotypes of used car salespeople. I don't live in Kentucky, and he made a lot effort to ensure that I had all the photos, information and background on the car I needed before I came in from out of town to buy it. After the sale, the folks in the back office helped me out when some paperwork got held up by the state government (totally not the dealer's fault). All in all I think if I was in the market for a new or used Subaru in the future, I'd drive the 500+ miles back to Lexington to get it from them.

Bill Wakefield

John, the service rep, was very professional and kept me informed throughout this service experience. The walk around service inspection video is greatly appreciated. Ryan has also been excellent on many previous service visits. All round the services have been outstanding and the recognition as a veteran is a step above. THANKS!

Amanda Yelvington

I am from another state, living in Lexington for school, and I am so grateful that I have such an amazing and trustful place to take my car to 800+ miles away from home. They are always very efficient and timely. Their pricing is very reasonable for dealership. I plan on visiting one last time before I graduate!

Tina Jones

My mother has had difficulty with scheduling appointments and the dealership rescheduling it without notifying her. The drivers will not come and we are the ones who have to follow up to find out why. The complimentary vacuum and car wash hasn’t been done for the last two visits. The sticker to let her know when it’s due for the next oil change has been forgotten to place on the windshield. We had a serious matter we tried to get resolved with a driver who was asking for $100 each time he transported their car which happened three times that my dad paid him. He thought the man was being honest that he really did need an advance payment. No one called my mom back even though she was promised a call back from one of the owners. We keep using this business because this is where they purchased the car and are the only ones who we know of that offer valet service. After expensive repairs, the car was returned back home. We drove it that same day but still getting the alerts about the same issues. We have an appointment tomorrow to have it checked out again. Hopefully,it’s something simple as they forgot to dismiss it on the computer. The CS person said they may have installed faulty parts. They did fill the car up with gas last week which was nice!

John Lambert

Professional and courteous. Service was fast and the waiting room is very comfortable.

Pat Walter

The bill was incorrect overcharged by 250$ It took 15 to 20 min to correct the errors because the person that helped me initially did not have the training to access the system in order to correct the billing

Kay Webb

Went in for recall item. Since I live 150 miles away, worry about interstate construction, end up arriving a hour early. I was still done even before my appointment time. Nice waiting lobby, drinks. Very pleased.

Pamela Sexton

Most pleasant experience I have had getting an oil change. More efficient than usual

Bridget Clark

Great experience! We love our Subaru! They made sure we got exactly what we wanted.

Robert Harlow

John in the Service Dept was professional - knowledgeable - and honest - first class service.

Kenneth Rider

Electronic gremlins as a result of a weak battery were resolved, fixed. My Subaru was running nicely when I left!

Ken Crowe

After finding the car online I came into the dealership and was more than pleased with the no pressure buying experience.

Sasha L. Hawkins

Top notch service! My Cadillac had been diagnosed with a transmission issue at another dealership. I called Quantrell because I had been told repeatedly that the part was on backorder which wasn't true. The dealership simply had not ordered the part after waiting for nearly two months and dealing with an obnoxious noise. Russ in the parts dept. spoke with a technician about the issue and quickly informed me that they didn't think the issue was diagnosed properly at the other dealership. He consulted with Casey and got me in within a few days, ordered the correct part (exhaust pipe), got the part in quickly and had my car back to me within 2 business days. Thank you Russ and Casey for your helpful nature and A+ service! Every communication with Quantrell was pleasant and very efficient.

JG Wilson

Very pleased with my new Subaru purchase from Quantrell. Everyone was pleasant and courteous. Marlon was very attentive throughout the process and called twice over the days after to make sure all was well. Highly recommend!

Charles Lane

Due to mechanical failure of the shop garage door it took longer than expected for my visit. I was told in advance and was kept apprised.

Jamie Neal

Love this Subaru dealership, after all, I have bought 3 cars here.. I’m always treated like family and always made to feel welcome. My salesperson is Val. The service department is courteous and as quick as possible. I’m definitely a permanent fixture here.

Carey Graham

Always a great experience you are treated with kindness and respect! Work is done right and at a fair price.

Gretchen Torres

We were traveling from out of state and needed our Outback checked out. They got us in right away and quickly took care of us. And it was a Saturday! Dustin was so patient, kind and attentive. We are VERY appreciative.

Gary Dehner

Knowledgeable, ethical, on time. Very nice helpful people. Showed us how to save on work by combining into packages. We've used for 10 years. Great software to keep you informed about progress and when done 👍 …

David Hamilton

Bought a new Outback from Quantrell. Michele was great to work with. She clearly laid out all associated costs so we could see the out the door cost, so no dreaded surprises. We ended up doing an order so we could get exactly the features we wanted. Took about 6 weeks and went great. I would buy from them again.

Laura Williams

I had a crack in the sunroof. It hadn’t been hit by anything just cracked on its own. I was pleased I was able to get it fixed at no cost as the car was only 10 months old. But, they leave dirty black marks all around the lining on the inside of my vehicle. They have offered to detail it for me and I’ve agreed to that. The problem is it’s an hour each way for me to take the vehicle back to Lexington Ky. Plus gas prices are at an all time high. Just wish someone would have inspected the car after it was finished.

John

Recently stopped by Quantrell Subaru to test drive the new Wilderness Outback. Upon entering the building I was greeted by Marlon Strings. The Missus and I sat down and went over with Marlon what we were looking for. Unfortunately they did not have a Wilderness model to test drive but Marlon let us drive the closest comparable model they had. After driving it we met up with Marlon again to finalize our order. Our Wilderness Outback should be here by the end of November. It was the smoothest dealing I’ve ever had with any car salesman. Marlon put us at ease and had us laughing for most of our time there. Overall a wonderful car shopping experience.

Brenda Demers

I am a fan of Subaru cars and we have had 4 over the years. I wasn’t quite sure I wanted the bigger Ascent until my sales person Michele Barton took me for a test drive. The car is great and Michele was very knowledgeable about all the features of the vehicle. She was so helpful and I really appreciated her patience and help! I drove away a happy Subaru customer… again!!

The Exodus Brown

Overall great experience, the finance department was really friendly and useful in finding the right car for me, definitely recommended for buying your first vehicle.

G Davis

I was always brand loyal to a different make of vehicle until Michele Barton at Quantrell Subaru assisted us in finding an amazing Outback. From her outstanding help as a salesperson to all the other sales and service individuals I've encountered, I've been impressed and pleased by the professionalism, courtesy, knowledge, and kindness of Michele and her colleagues. She has made us loyal customers, and I happily refer others to Quantrell because of her.

Scott Montgomery

Quantrell service was courteous, efficient, and customer oriented. They pickup up my car at work, and had it back to me, washed and repaired, before the end of the day. The whole process was smooth and the service was reasonably priced. I’m very pleased with my experience and will certainly use them again for any future repair work.

Stephanie Vaughn

Everyone was friendly and helpful. The waiting area was comfortable, clean, and stocked with healthy snacks. I left knowing the options to fix my problem, and I look forward to having it resolved.

Jason Newman

Very engaged staff that kept me appraised of the repair process - text updates, videos from the technician, and links to electronically approve changes to the estimated repairs, with associated costs. Work is good and customer service is A+.

Katherine Al-Meedny

Michele was incredible. She helped me get my dream car. She took the time to order exactly what I wanted and help me get the perfect car during a chip shortage. As a coworker, she treated me with all the respect and professionalism that a normal customer expects. I would highly recommend coming to see Michele for anything you need.

Pamela Wohlford

A few days ago I experienced a few “firsts” all in the same day: my first time to buy a vehicle at Quantrell, my first time to have a Subaru and my first time to meet sales representative Michelle Barton. Needless to say my total experience was wonderful because everything went so smoothly. Michelle was one of the most efficient and knowledgeable car salesperson I had ever encountered. When I drove away from Quantrell’s my beautiful Outback was ready to go because Michelle had explained, set up and done everything possible to make things easy for me. Thank you, Quantrell, but most of all, thank you for the friendly and capable Michelle Barton.

Sam Belgarde

Bought our 2017 forester from Randy in June of 2020. Process was easy and he did a Great job. Ordered a remote start for it and had it shipped to Montana. Parts department knows their stuff and shipping was quick. The people at Quantrell are some of the best people I have ever encountered.

Elise Swanson

Marlon Strings made the differnece when I was researching a new vehicle. ;with his patience and knowledge I chose Subaru with its safety and ability to supply a manual transmission in my new car. I love my Impreza hatchback, room for 4 adults and my dogs. God bless.

Zoe Lucas

Just bought a 14 subaru outback from their used lot and I was blown away with the experience. Randy Gazala gave me the best service I've ever had buying a car. Their online resources like their carfax and car history are so detailed and it was no hassle shopping. Brought a friend of mine that works on cars to give it a once over and was thrilled with the condition of the vehicle. Spent maybe 3 hours total from start to finish and had the keys in my hand. Payed the car in full and was set. This is the only place I'll be going in the future.

Ken Johnson

Had my Forester serviced at Quantrell Subaru. They started my appointment on time and completed the service earlier than expected.

Pike Street Tattoo

Had a great experience here, would definitely go back again. Love the car!!

Fronza Gould

Fantastic...Mr. Roy Obenshain is my Subaru Man. Ladies Mr. Roy is the best my second Subaru and every time I said What about this feature..he showed me it had it. I love my Subaru and Quantrell Service with Marcus and Sheila. Get your new car needs with them!

Nancy Smith

I appreciated the quicker time than what was originally given for servicing. Great job all!

Kathryn Howard

I liked the results. My drive home was smooth. Jacob K. was welcoming and helpful. I am pleased that the review of my car found the leak in front pump seal of the transmission and happy it was under warranty. All in all, the cost was lower than the estimate. Thank you.

Luther Richardson

Ryan got me in quickly and the job was done without a long wait

James Hubbard

Dustin was extremely helpful and very understanding of a mistake I had made when approving optional repairs.

Mattie Ison-Bowman

We not only had a fantastic buying experience, but the routine maintenance experience has also been spectacular. Quantrell shoots for making things as easy as possible!

John Sullivan

Having owned dozens of cars, I have dealt with a wide range of dealers from putrid to excellent. Quantrell is right there at the top and in this case salesman John May. On every point he went out of his way to make things easy and saved us a pile in the process.The sales dept is the best. Separately,my limited experience with the service dept has been very good with service prices in the reasonable range .no $200 oil changes here .Keep it up !

Sarah Trenalone

Such a nice experience here! They were easy to deal with and very helpful.

AURORA Huffman

Good manners are abundant at Quantrell! Always a pleasure.

Lori Miracle

Staff members are always helpful and efficient. They explain all options and help you to understand any issues. They walk you through issues and cost the entire way.

heather nichols

Thus far very pleased with the service and attention of car buying at their dealership. Process was very straightforward and no hassling. John was very knowledgeable, helpful, and patient, and went above and beyond. Dealership, showrooms, waiting rooms, etc, are very clean and updated.

LPZEE

They were great, good service and they gave me a break on the labor.

Tommy Hockensmith

Great buying experience w/Monica 16 months ago. Love the product and the service from the techs.

Sydney Dosier

My husband David and I had been searching for a while for a safe, reliable vehicle. We’d looked at several places around town and really didn’t have a great experience with people or choice of vehicle until we went to Subaru. We worked with Jon May, and he was extremely kind and helpful. He was also super patient in dealing with us while we had our baby in tow. We found a new forester that was absolutely perfect for what we needed, and Jon and Tijuan made the process of buying as painless as possible. Seth also came out to our home about a week later to answer any questions that we had pop up about our forester. Like everyone we worked with at Quantrell, he was super pleasant and helpful! Overall, we got a great SUV that we love, and the customer service was the best we’ve ever experience while car shopping/buying!

薔薇の花妖

Great dealership! Great service! If you looking to buy a vehicle, you need to go to Quantrell Subaru and look for the sales, Mr. John May. He is very nice gentleman and provides the best service!!! Comment from a actual customer!!! I got my Subaru BRZ from Quantrell Subaru though John.

Marcia Oakman

I'm very happy with my 2022 OUTBACK. James Smith, my salesman was very helpful and patient showing me the new features on my new car. This is my second car from Quantrell. Quantrell has always treated me like a valued customer. I would definitely recommend them to anyone looking for a car.

sharon metz

I got there early and was greeted immediately and started the process getting my car in for an oil change and tire rotation. Since it was my first time there, they walked me to the waiting area which had great coffee and food Wi-Fi and TV on. Then they text me and asked it was OK to let me know through texting the process where my car was. 40 minutes later I got a text everything was checked off its great experience.

Ki Ge

They were very nice and quick. The last time I had an issue, but they fixed it this time and didn’t charge me. I appreciate them working o. My car and providing great service.

Delaney Warren

It was my first time here to bring my Crosstrek in for service. They were very nice, professional and communicative. My car was done quickly and there were plenty of amenities while I waited. I will be bringing my car back in the future!

Paul Adams

Easy service experience. Helpful staff and in time.

DJ Price

An excellent used car buying experience. Great salesman attention to detail and the whole sales team helping to resolve albeit minor issues with the vehicle. Very attentive staff, super fast service when requested and very receptive to assist and make sure the transaction ends on a positive buying experience.

Martin Prather

This review is for Quantrell Subaru, 1450 E New Circle Rd, Lexington, KY. I've been coming to Quantrell since about January of 2019 when I moved to Richmond KY for school. I'm a big believer in aggressive preventative maintenance for what I know to be a quality vehicle (2015 Forester Premium - my personal goal is 500k miles) and I really do love my car, so I come in fairly regularly for services I don't have the time or equipment to do myself - but I change my own spark plugs, oil, air filters, light bulbs, battery, etc. if that tells you my level of mechanical ability. The quality of the services performed has been top-notch, no complaints whatsoever. The waiting room is excellent - quiet, cozy, and plenty of coffee and snacks. I've had several recall services performed and also some warranty work done, and I have zero complaints about both Quantrell and Subaru of America's coverage of what would have cost me quite a bit if I'd had to pay out of pocket. Several things they fixed weren't technically within the warranty period but when I called up Subaru of America and asked they helped me out with most of them anyway, despite being under no legal obligation to do so. I also want to mention how friendly and helpful everyone I've met has been. I've tried to take notes in order to thank everyone by name, but if I've missed anyone I apologize and I want to emphasize that not a single person I've interacted with has treated me with anything other than outstanding courtesy and respect. Mechanics Jeremy and Cody have personally come out of the shop and answered questions I've had multiple times. In the service department: Tony, Barry, Nicole, Natasha, Manasseh, John, Marlon, Chris, Ryan, Jacob, Bill, and probably others whose name I didn't catch have all been excellent to me. In the parts department, Carlos and Scott have been happy to give me prices and part numbers any time I call and ask. While I'm not currently looking to purchase another Subaru, salesman Roy and I had some great conversations and I wouldn't hesitate to send anyone who is shopping for one his way. This is my first Subaru, but I don't think it will be my last - and I'll certainly be coming back to Quantrell!

John Crum

As most do, the experience of buying a car wheather new or used can be incredibly daunting, especially in today's auto market. I'm pleased to say that my experience at Quantrell Auto group today, which ended in a vehicle purchase was second to none. No "lot vultures" here! Daughter and I were given time to look around, then, at what seemed an appropriate time a salesmen approached. From then through signing paperwork there was no pressure or circus of running back and forth between customer and manager. I would not hesitate to buy from Quantrell again. Thanks to Gary, & Drew.

Judy Mason

I have never owned a Subaru before. I had started out to look at 5 different SUV. Told Michele that I was test driving that day only. She said that was fine. I wanted one about the size I was trading in. She would show me the Crosstrek. I loved it. Said I didn’t need to look any further. She introduced me to leasing a car. First time. Best deal ever. I do not consider her my car salesman, she is my friend. Service is wonderful.

Matthew Hawes

Tony and his team at Quantrell Subaru are always friendly. They do quality work and always value my time. Thank You to the service team at Quantrell Subaru!

Cinda Justice

The manager went above and beyond to make sure our Forester Touring was serviced in order for us to travel to and attend a family funeral quite a distance away. His kindness and professionalism was very much appreciated, as well as that of the attendant assigned to help. A huge thank you!!!

Madison Cook

The staff went out of their way and stayed passed closing time to help me take home my Subaru today! Special thank you to Marlin; for driving me to the bank when I needed a cashier’s check, James; for getting my cross bars installed and facilitating the paperwork, and Tijuan; for finding me the best financing deal! 10/10 would recommend seeing them.

Michelle Gay

Thought I had made an appointment for an oil change but was mistaken. They worked me in with no problem. A comfortable place to wait and I was out the door with no issues. Everyone is always very friendly and accommodating.

Troy Gibbons

As usual, I am always happy with my experience at the Subaru service center. It was a busy day but everyone in that waiting room was kept up to date with the progress on their car's maintenance .

David Griffiths

I showed up, without an appointment, with my new Subaru for it's first service. That's just an oil change and general lookover, fluids, tyre pressure etc. Ryan took care of me and the service was seamless. Worth $60.

jeff keck

John (at quantrell Lexington KY, Subaru)... Was truly one of the greatest service writers I've dealt with in a long time. He was very kind and understanding of my questions and was able to answer them. While my vehicle was being worked on, he made it very easy to communicate with him about my vehicle. Whether I texted him or called anymore even used email...(I was out in a complimentary vehicle shopping for Christmas) ..I had a big bunch of list of problems and situations that had to be fixed on my car and there were a lot of questions.. however John helped me understand the service packages, and was very, very helpful. I highly recommend quantrell Subaru service department and I highly recommend John!!!!

LINDA Brown

Lovely young lady greeted me for my oil change and tire rotation! Even dropped me at the local home goods store to shop whilst I waited! Wonderful service!

Carol Jackson

Although this particular service was several hours longer than normal, I was pleased that my Senior Advisor, John Cornelison, took the initiative to text me with updates as soon as he saw there would be a delay. This made a BIG difference for me as I planned my day. Having a loaner car during this time was wonderful!

Terry Garrett

Hi, this is Theresa Garret. I appreciate your service on our vehicle. Quantrell is very accommodating as you waite and come to inform you periodically to let you know the progress and the time expected to take. We are very satisfied.

Henrietta Pierce

I have done a lot of business with Tijuana Neal,he is AMAZING. I love the fact he treats customers like family and not like a business deal, now we have the pleasure of working with Marlon Strings and we received the same loving family feel as we received from Tijuana. Thank you Quantrell for such wonderful, amazing employees.

Kelli Crosby

Michele is completely awesome! She is so knowledgeable and helpful. She found the exact car I was wanting and moved mountains to get it here to me in the midst of this pandemic fueled auto shortage. Go see her if you want the best deal.

sandra parker

The service was very professional and courteous. Was given time for service to be completed which was done before time. Very satisfied with service. Thanks

TreLazarus

Recall done same day as scheduled. Prompt service upon arrival.

Casey Watkins

Living in Ohio I checked around for the car I knew I wanted (2021 Crosstrek Sport) and no one had the right one in stock and tried to push a different car on me. Being a KY native I decided to try Quantrell, and glad I did. I was helped over the phone and in person by the wonderful Michele Barton. Their sales office was clean and they provided snacks, water, coffee (hot chocolate!!!), and best of all she took the time and ordered me the exact car I wanted, something other sales people didn't even tell me they could do. Michele is an absolute asset and Quantrell has gained a customer for life.

Ella Forsythe

Tire pressure was reading 31 and in front and 32 in back According to the paperwork they put the pressure to 35 and all 4 tires.

Brian Thompson

Prices were not bad and excellent service. Very impressive.

Ray S.

always an awesome service! kudos to Jacob and the tech crew!

Mike R

All service reps excellent. Girl that explained repairs and took me to my car was exceptional. All problems were fixed.

E Moore

Fair, informative, prompt, fixed correctly, and communications were excellent. Not just good-> EXCELLENT.

Melissa Ospina

I have only good things to say about Quantrell. The service is always amazing, it makes you glad to be there honestly, all my experiences with them have been nothing but pleasing.

Lori Manning

James and Kristen were so helpful! Best car buying experience I’ve had ! Highly recommend!

Mary Buckley

Service at Quantrell was excellent. Very competent and fast

Emily Toadvine

Everyone at Quantrell Subaru, especially Monica Reed, was extremely easy to work with and friendly. We are repeat customers at Quantrell and it has been enjoyable both times. We love the product and know that it is safe and reliable.

Nathan Bastiaans

I live out of state and my car broke down near them. The repairs were extensive and took weeks to complete. Throughout the process, they continuously kept me updated on the progress. When I arrived and picked up my vehicle to drive back home, another part broke a mile away from the dealership. Stuff happens. I called them and they instantly sent the mechanic to fix my car. Within a half hour, my car was fixed with no expense and with great customer service. My car made it back home with no further issues and runs great. Thank you Jeremy for fixing my car and the team for the Subaru care that the car brand is known for!

Kay Scarborough

They were all very friendly and good at what they do. I didn’t feel any pressure to get things done that I hadn’t anticipated. I will continue to use them for anything car related. I also bought my car from them and that experience was great too!

John DeRosa

I had my Outback serviced under warranty for a noise that just didn’t want to be easy to be found. Not only did James/Jeremy, the tech on my vehicle, go completely in depth on the problem but he also communicated each step of the way amazingly. If I weren’t from out of town there wouldn’t be another tech in town putting a wrench on my Outback for the length of time that Quantrell is lucky enough to have him around. Thanks for the great service!

Josie Daily

We began thinking about purchasing a new car last spring. In that process we stopped in Quantrell Subaru and ended up meeting Michelle. We test drove a couple different cars at that time. She has kept us up to date with the current issues in the car market as we have waited for the right time for us to make a purchase. Now that the time is right for us to make that purchase, she has gone right to work finding the exact car with the options we are looking for. If you are thinking about purchasing a Subaru from Quantrell, I highly recommend Michelle to help you through that process.

VeryAnonymous Mountain man

I purchased a used 2012 Impreza (I now know that year had oil leaks). After a week my low oil pressure light came on, so I called and the Service Manager Tony immediately started an oil consumption test. Made difficult repair and covered all costs. Still had issues with the engine but in the end Tim Bronaugh and Manager Donnie Shelly got me in a newer nicer car. Tim found me a great car and Donnie worked with my budget and got me a great deal. Thanks for everything. If you need a car ask for Tim!

Susan Ingram

It was a great experience! Val was wonderful to work with.

Meagan Mollohan

Ryan is wonderful to work with! He is always friendly, quick, efficient and great at explaining things! I enjoy taking my car to Quantrell in Lexington to be serviced!

Tobias Keller

Really professional service all the way from purchasing our Subaru to taking care of us afterwards. We talked to John and he did a fantastic job and we are super happy. Thanks!

Mike Stevens

We really appreciate that we were able to get the services done quickly.

Marcy Tinnes

I just purchased a Subaru from Quantrell Subaru and Michele Barton done a fantastic job of representing the company. She went into detail about the features and benefits of the vehicle. Thanks Michele for the great customer services.

Roxanne Evans

Had a great experience with Val as our salesman. Rob in finance also took great care with the whole process. No complaints!

Pat Tipton

The whole experience is very professional from start to finish. They provide a clean space to wait while providing snacks, water , coffee, tea and tv. Don’t mind taking my car in. Thanks service department.

Delia Large-Hart

Val was super easy to work with. There was no pressure to buy a car. He had no problem with me trying cars when I wasn't sure yet what I wanted. He took time to make sure I received the car I needed and was very personable. The whole process was easy and took very little time. He helped me with things like finding an app for my credit score and understanding why credit changes- which had nothing to do with the actual sale of the car, but made me feel more confident in my decision. I also had an easy buying experience with the financing. She was funny and happy and definitely not what I typically think of as the money person. She made me comfortable with the price and payments and broke down each part of the invoice. Val had already helped quite a bit with that and her reassurance was much appreciated. They are a great team. I'm also excited about the technology appointment I have coming up as it can be daunting. The fact that you have that in place- because I would never ask for help- is very smart. It made me feel at ease about the whole deal- like the cherry on top. Thank you!

Kelly Crawford

Michele Barton answered our last minute call to test drive an Outback. She had the car ready for us at the door. She talked us through our family needs without pressuring to buy. I was sold after the touring test drive and ordered an Ascent. She found my dream car! I highly recommend Michele and the entire staff (Mark) at Subaru. I’ll be ordering a CrossTrek for my teens in the next year.

Sue Marshall

Zach and Val were very professional. Stayed late to get me on the road.

Judy Jones

Work on my car is well done and completed in a timely manner.

Mary NSomKY

Service staff are always friendly and helpful. They had to call my agent to get my insurance because I had locked my self out. Let me keep the loner car with no hassle. Great!

Susan Lamb

Everyone is always so polite and friendly. Service is always quick and efficient.

Debbie Gaines

The folks at Quantrell Subaru were great to work with! From Dan in the parts department, to the people who checked me in, to the mechanics, they were all very professional and treated me well. I would not hesitate to go to Quantrell Subaru for work in the future. Thank you all!

Alfred Gordon

Very easy process that we had never experienced before in purchasing cars for over twenty years. Friend sales person and closing process. Lasting about 1 hour, which definitely a record time frame for us.

Dana Bridges

The people are friendly and professional. They explain everything in detail and if anything changes after check-in, they get my approval before proceeding with that change. The service is done quickly and professionally. Jacob kept me informed every step of the way. They can now notify you of the service your car needs using text features--quick and easy.

janice mitchell

I witnessed a family member purchase a new Outback on Saturday. Michelle Barton, sales person, is a very courteous, knowledgeable, thoughtful, and helpful individual! She is exceptionally organized and made the procedure easy in these days of shopping in COVID. I highly recommend walking in , or calling , and asking for Michelle Barton!

Susan McGrath

Love Quantrell Subaru! Service department is friendly and communicates!

Jean M Carmichael

The service work on my PreOwned CERTIFIED 2019 Forrester Sport was NOT satisfactory. The brake system was faulty at the time of purchase, not disclosed, and Quantrell has not done thorough repair on the brake system. The VERY Status Of PREOWNED CERTIFIED implies that the car has NO problems and justifies the Premium COST of the vehicle. The most recent service today, 5--23-22, was efficient, Courteous, and fairly priced. Quantrell employees are attentive and thoughtful. It's reassuring to have quality follow through. Thank you.

Misty Berryman

I had a great experience at this dealership in the service department. They were very courteous and professional, and performed the services in a very timely manner. I will definitely return to this dealership for additional services.

Sandy Reavill

Todd Spears was fabulous! I needed a car fast and they had the perfect model ready and waiting when I arrived Monday morning. I was back on the road in a ‘21 Outback right away at a fair price with no hassles... and with a full tank of gas!

Ken Haysley

Great service and staff. Worth the drive from Louisville,KY. Thanks

Linda Blaylock

I have had excellent service each time visiting Quantrell Subaru for service or repair. Jacob is friendly, professional, and efficient. I look forward to all my Crosstrek care being provided at Quantrell !

Ken Currens

Smooth order delivery process. Follow up services very good.

Zach Lahm

My wife and I test drove multiple Subaru vehicles from Michele Barton. None of the vehicles matched what we were looking for, but Michele was the hardest working, most understanding, and funnest car sales professional we had been around in a long time. She was incredibly understanding and extremely knowledgeable about both the auto industry and the Subaru products that she sells. If you’re in the Lexington area and are looking for Subaru, go see Michele at Quantrell. You will absolutely not be disappointed.

Devehn Betham

I had an incident where my oil cap was off once I got my oil changed on Friday. I know its a mistake. But they were so generous and awesome trying to fix and help with what I needed. I can't thank you enough! Especially Tony and Tracy!

Ashleigh

Always a great experience at Subaru. I had Ryan this last time during my visit, he was polite, informative and got my car back within the hour.

F Miller

I highly recommend working with Gary Shively at Quantrell Subaru if you are looking for a new car. Gary is is a knowledgeable and thoughtful professional who has helped me navigate the challenges of purchasing a new car with politeness, kindness and a relaxed, easy going manner. Gary explains things clearly and makes the process as comfortable and low stress as possible. Gary sold me a fantastic used Toyota Highlander in 2015 and just helped me purchase my newest car, a Subaru Cosstrek . I also highly recommend Regina in the finance department who I’ve worked with twice now. Regina is a kind, clear and patient communicator who is always willing to take extra time to answer all questions to be sure all of the details are well understood. I am very grateful to Gary, Regina and Quantrell for my wonderful new car. Thank you!

P Murray

I was pleased with the overall experience. I received a fair trade in allowance, got in the payment range I was looking for and was satisfied with my new Forester. The Sales Associate was very helpful, knowledgeable and patient (I don't make snap decisions). The bank was slower than expected and made the experience much longer than I anticipated, but everyone did their best to make it comfortable waiting. I don't know anything about the service, but the fellow that cleaned the vehicle up told me to bring it back sometime when it wasn't rainy out and he would clean it up really well again. Thanks Val! I will recommend you.

Jim Mathews

I've worked st three dealerships and I was blown away with my service advisor. I been having issues with my old Subaru overheating and two other mechanics that could not find the issue. They had me straightened out within 2 hrs work!! Cody and his team took great care of me, fair pricing, and even a very nice loaner overnight. I would highly recommend this guy to take care of all your service needs.

Michael Embry

A professional and courteous staff that does the needed work without delay and gets it right.

julie speed

Loved it. Jacob was the best tech! Easy to check in, keeps me posted on service of my suv, let's me ask questions & helps me w/advice on new Subaru I will get soon. Professional.

BriAnn S.

Monica and Tijuan were great to work with when buying my car! They were patient, understanding of my needs and went above and beyond to help me walk out of there with what I was looking for.

Frankie Stallard

Sales, service, and everything in between, Quantrell Subaru is hands down the best.

Jennifer Buckman

Amazing experience at Quantell Subaru. Our salesman, James Smith, provided such a stress free experience as well as the rest of the staff. Highly recommend!

Ken Floyd

Excellent service!!! Follow up from a previous oil change to check oil consumption concerns. Usage range was within Subaru tolerances. Fast, quick and friendly service. Highly recommended!!

Brenda Wolfe

Took my Subaru in for an oil change and tire rotation today, I didn't have an appointment but they took it straight in. Everything was completed quickly, as always. Everyone at Quantrell makes me feel like family. Thanks for taking care of my Subaru!!!

Susan Sandberg

Todd Spears was great. We drove up from out of state to pick up our new vehicle, not knowing what to expect when we arrived. No hidden fees, no changes on what was agreed upon upfront. Great experience!!! Thank you Todd for making our trip a great one.

thomas winborne jr

Outstanding, goes above & beyond. Very respectful of military, highly recommend to anyone, especially those serving our country

Brent Eaves

Michele was a great helping us locate a vehicle during these trying times. Her follow up and professionalism throughout the process help make the process go smooth. Look her up if you need any assistance.

Kimberly Adams

Love the new car! Everyone was super nice and helpful!

Mary Stephenson

I always appreciate the professionalism and courtesy of the service department.

Paula Napier

I enjoyed my visit at Quantrell SUBARU! It was enhanced by meeting Michele Barton! She was very informative about the options I had, and explained everything to me! She is a asset to Quantrell Subaru! I have always liked Subaru and the service they give.

Abril Carbajal

I enjoyed every minute of my car buying experience. The staff at Quantrell were welcoming and understanding with every decision and inquiry I had. I had the pleasure to work with Val, who was extremely knowledgeable about Subaru, while exploring my options with each model which made for a successful car buying experience. I enjoyed discovering the features of my Subaru Outback as he walked me through each one. Regina was professional and quite pleasant with my family who accompanied me while she provided all the information I needed when completing my paperwork. Brentley and Kevin were quite helpful in addressing my needs in a car, I appreciated the follow up calls and emails that addressed my inquiries. When I walked/drove out the door in my new vehicle I felt confident in my purchase and the relationships built with the staff. Thank you Quantrell. I look forward to referring family and friends!

ann fleming

Staff were personable and professional. Our salesman, Melton, was great. He worked hard to get us the best deal and did not pressure us at all.

Karen Wade

I have always had excellent service from Subaru. My car is 16 years old and runs very well for a car that age. Thank you to the mechanics and customer service providers we make that possible.

Laurie Johnson

Excellent service from our sales person, Monica Reed. Everyone was very helpful with the ordering and buying process at a time when car inventory is so low. We appreciate their efforts and will enjoy driving our 2022 Impreza.

Noreta Royalty

Friendly, efficient and good service provided to us at Quantrell Subaru Express Lane.

Sarah K

Quantrell made my first-time car buyer experience very easy and enjoyable. John was always very professional and courteous and I’m very happy with my Subaru, it’s exactly what I wanted

LBC

Val was the best part of the whole experience!!! Not only was he EXTREMELY knowledgeable on all aspects of all of the cars we looked at, he was so nice and genuine and funny! We were complete Subaru novices and had a million questions. Val never lost patience with us and he was able to answer every question we had. I honestly cannot say enough great things about him. The buying experience was painless. Unlike other dealerships we have purchased from, there was no spending (wasting) all day negotiating and running back and forth to the sales manager and all of that unnecessary nonsense. The Sales Manager and Finance Manager were friendly and helpful as was all of the other staff we encountered during our visit. Overall, purchasing our first Subaru/first brand new car was a wonderful experience! EXCELLENT!

Ryan Mynatt

Great service, scheduled timely, and everyone was professional!

Rhonda May

Quantrell Subaru is always professional, thorough and very reliable!

Ti Jones

My salesman Val was very professional. He is extremely knowledgeable and very personable. He was never high pressure, which I really appreciated. I also felt the lady in the finance department had my best interest at heart and was very nice. My crosstrek was delivered early and with a full tank of gas which is a nice gesture.

Ja H

Michele Barton made trading and buying a new car easy and simple. She was extremely knowledgeable about the features of the Subaru and helped us decide on the right one for our family.

Na Ding

My first Subaru car -- Crosstrek. Michele was amazing for helping me find the right car what I need! She was so thoughtful and patient! It was a great experience buying a car at Quantrell Subaru! I highly recommend contacting Michele at Quantrell Subaru!!!

Sue Shaw

Fast service. They communicate at every step, from checking in, to mid-service and when finished.

Lou Fowler

I THOUGH MY JOB WOULD TAKE A LOT OF TIME. I LIVE ABOUT 45 MINUTE DRIVE FROM QUANTRELL SUBARU. THEY GAVE ME A LONER CAR TO GO HOME. KEPT ME INFORMED BY TEXT MSGS. THEY RANBTEST OVER NIGHT AND CHANGED MY OIL AND AN INSPECTION OF THE CAR. TONEY EXPLANED EXPLAINED TO ME TO PROPER WAY I SHOULD BE CHECKING THE ENGINE OIL. I LEFT THE DEALER SHIP FEELING MUCH MORE CONFIDENT IN MY SUBARU. IT IS A GREAT CAR. I WOULD RECOMMEND QUANTRELL TO ANYONE WANTING A SUBARU.

Jessica Daugherty

I was looking into one of the 2021 Subaru crosstreks and Greg Donahoe was amazing. Had it ready to go and waiting (newly washed) when I got there. After test driving I decided that I would rather test drive the outback. He was so easy to work with, amazing at getting everything ready, and not pushy like other experiences I have had in the past. Would highly recommend him every time!

Victor Orlov

This is my 12th vehicle that I have purchased. Let me tell you, this has been the most pleasant experience I have ever had buying a car. Everyone, and I mean everyone from sales person to manager to finance officer, have been beyond nice and helpful. Our dealer was one of the best I've dealt with. His honesty is what sold me the vehicle. Why can't every sale person be as honest as him. I could go on and on. Thank you very much for such a great experience. I will recommend this dealership and the sales person to everyone.

Francisco Lazaro

They always treat me well and do their job well

Jonathan S.

I was extremely impressed with Darren's knowledge about the Forester and all Subaru products. Everyone there was very friendly, and went out of their way to say hello and speak. I also really appreciated the manager's willingness to work with me and the friendliness of your finance staff. I actually ended up at a couple of different area Subaru dealerships while trying to figure out what kind of car I wanted. Your professionalism, knowledge, and ability and willingness to work with me was head and shoulders above what I experienced elsewhere. Thanks for the right car, at the right price at a great dealership!

Karen McNabb

As usual the Service Department at Quantrell Subaru was great! I had a damaged tire that needed to be replaced on my Forrester and it was replaced timely and with great service! Thank you.

sue Pogue

The best car buying experience ever. Winfrey Kirkpatrick assisted me and was attentive and patient while I took the entire day to make my decision. Her knowledge of the product is impeccable. I also loved the calm and friendly atmosphere of the dealership. Everyone that helped in the process was beyond courteous.

C B (401eeg)

Very nice & friendly people. Have a 2020 car that had a flat tire already. Sat there for over 1 1/2 hours for them to tell me they can get a new tire in 2 days; that doesn't help today. Even after the 1 1/2 hours, didn't even get the complimentary car wash. I told them from the beginning I was traveling and still had 6 hours to go of a 2 day trip.

Jessica Thomas

Everyone is always so polite and accommodating at Quantrell Subaru when I come to get my outback serviced! Shoutouts for the mechanics! Keep up the fantastic work you do!

Danny Cain

Jacob explained all services preformed. And help explained causes of car's functions on date of malfunction.

Sarah F

Great car service and great customer service!

Chrisa Auxier

I was taken care of with friendly and efficient service. It took a little longer than expected but that information was shared with me in a timely manner. Very satisfied with my service.

Chris K

Bought my car from them ten years ago and have done maintenance and gotten parts from them over the years. They have consistently had a very kind, competent and helpful service department that I appreciate a lot.

Libby Clay

Efficient and highly effective service done on a warranty part I needed swapped. In and out with a complimentary loaner so I could carry on with my day. Tony in the Subaru service department was a joy to work with and made the experience smooth and easy.

samshelley7

Mark Bowen made the buying process very simple and quick. He truly wants to do what is best for the customer! Be sure to ask for him.

Bev Kurtz

Drove down to KY and noticed that road noise was much louder than it had been - made an appt for service online - and Dustin in service was awesome! The replaced my rear bearings and then when I texted to see if they could do the alignment at the same time - Dustin took care of it! Very impressed with the service department and Dustin deserves kudos for excellent customer service. Thank you! Bev

Michelle Lewis

Great to work with and did what they could accomadate our wishes

Heather Gentry

As a first time new car buyer, I was a little nervous about the entire process. The moment we walked in, Quantrell took the time and effort to make sure we were at ease. I cannot say enough good things about the quality of customer service. From test drive to purchase, we felt like part of a family.

Gi Ann Leung

I placed my Subaru Outback order in April and completed the purchase in May! Thank you Val and Quantrell for your extraordinary service!

Sarah Clayton

I've never had a better car buying experience. I live in Louisville and visited two Subaru dealerships and just wasn't happy with the customer service or the price I was given on a new Forester. Everything with Quantrell was so easy. I emailed in fore a quote and Val Vyalkov responded with a great price. I ordered my Forester and Val kept in touch with me during the build/delivery process. They offered to bring my car to Louisville or I could come pick it up. I was excited to get it so I picked it up there and Val spent about an hour with me showing me the features of the vehicle. They also sent a specialist to Louisville a few weeks later to answer any questions I had about my car. I just can't say enough nice things about Quantrell Subaru. If you are looking for an honest and caring car dealer, call Val!

Conor Fitzgibbons

Michele Barton made the new car buying experience easy and satisfying despite the pandemic. All my questions and concerns have been addressed. I couldn’t be happier with my choice and the help I received.

Bob Hellmann

Personnel were all friendly and the price was very fair. Nice waiting area too.

Rhea Moran

The business transaction was pretty smooth. From the time I checked the inventory and asked for the price to the delivery of the vehicle, everything was done in just a few days. Emily, Jim Grisso and Milo are all great and friendly! Good doing business with y'all.

Ashley Brown

Dustin is great! I have always loved the team at Quantrell! They make sure your taken care of to the fullest extent!

Daniel Bandy

Fast and easy buying experience. I came here after being blown off by a Florence area Subaru dealer when they didn't have what I was looking for. I arrived late in the afternoon on Saturday and left a few hours later with my new WRX. Tim was great to work with as well as everyone else in the sales and finance department that I spoke too. Even though they had to stay late to get my deal finished, (because I came in late) they remained very professional and accommodating throughout the entire process. I would recommend to anyone looking for a new car to give them a try.

Highfidelitypw

Staff was friendly, price was fair, the only problem was I had an appointment at 12 and I didn’t get out until 1:40. That’s a long time for an oil change and complementary car wash.

Debbie Brown

Always have friendly, expedient service! Thank you!

Joyua Pennington

Always prompt and courteous service. Employees are very nice. Love the customer sitting area with snacks and drinks. 10 out of 10.

Charles Sigmon, Jr.

If you are thinking about buying a Subaru (and if you’re not, you should be), you need to see Kristen McGinnis at Quantrell Subaru in Lexington. I first met Kristen when my daughter was considering trading her F-250 for an Outback. Kristen was extremely friendly to us and knew every detail about the Outback. During the process, I became interested in trading my Honda Pilot for a Forester. Once again, Kristen was able to answer all of my questions about the Forester and was so friendly, never pressuring me to make a quick decision. When I did decide to trade, she made me a great deal, located the exact trim level and color combination I wanted, ordered dealer accessories I liked, and arranged for their installation, keeping me updated every step of the way. At delivery, she went over every feature on my car with me. I’ve never had a better car buying experience. Kristen, Dean Martin (the Assistant Manager, who told me that Quantrell doesn’t believe in pressuring people to make a sale), and Regina Martin (the Finance and Insurance Manager, who was wonderful about explaining every part of my paperwork) truly treat customers like family, instead of business associates. Come see Kristen!

Eugena O'Cull

I am always very happy with the service department at my dealer. My car is back to working as before. I was surprised and disappointed that the cost of a new battery for my Ascent was so expensive.

Aaron Godlaski

Straightforward pricing, and all-around outstanding service. They take excellent care of their customers and make car buying comfortable and easy.

Will Burkhart

Purchasing our first Subaru was a painless buying experience. Most of our communication was carried out prior to our visit to the dealership. The price was shared, test drive conducted, and paperwork signed. Very quick buying experience. Mark and Kristen were great people to work with! Very satisfied with the buying experience. Quantrell's facilities are top notch!

Betsy Collins

Great experience buying from Quantrell!!! James was awesome!

Adam Griggs

My wife and I had a great experience while purchasing a certified pre-owned outback from this dealership. Phil and the entire staff were enthusiastic and knowledgeable and very easy to work with! They were also very cautious and safe with Covid-19 guidelines. Everyone we encountered wore masks and kept safe distance from us.

Robert Stone

I loved the pickup and return Lyft service.

Jon Robinson

Second purchase here. Val was great again. Entire staff excellent. Will be back.

Kavin Shannon

The best buying experience my wife and I have EVER had at a car dealership!! Not the hassle you get from other car lots. No high pressure sales tactics, no constant haggling. We were in and out very quickly most of that time we were waiting on the vehicle to be cleaned and fueled!! Ask for Jim Grisso, he’s an awesome salesman!! WE WILL GO BACK!!!

Anilevi H

Excellent service. Terry Wilkins made return on my old vehicle and purchasing a new one very smooth and pleasant. Walking in their dealership just makes you feel welcomed, looks like they care about you and they are very pleasant to work with. Terry stayed after hours just to listen to me and to show me what I might like. Subarus are great cars

Hugh Loeffler

Same day service. Very prompt. Appreciate the reliability.

Melissa

Did a great job very professional and very friendly

Trent Parker

We've bought two cars here and it's been the best experience we've had in buying a car. Friendly sales staff that out no pressure on you. Their customer service is wonderful and we've doing their staff honest open. It's everything you'd expect from someone representing the Subaru name!

Paula Brown (Downtown)

I was at the Subaru place 4-12-22, the salesman Mark was so Awesome he's even willing to give up his commission Just for me to get a new Subaru!! Wow, what a Man! Thank you Mark and Prayers for Your Good Friend Roy, to Heal QUICKLY. DTPB

Larry Iaquinta

I was treated well by Val, and given complete information. He even let me test drive the car to see if my bicycle fit in the back; and drove my old car to my house after the purchase. Val was agreeable, seemed to know the answers to pretty much everything I asked, and never tried to "hard-sell" me. The payment process was quick and painless too. Regina did a good job of explaining all the options, but didn't press when I passed on them.

Pat Nation

Courteous, work done in a timely manner, great communication while work being done

Mary Knight

Super friendly and efficient, great communicators

Scott S

Jim Grizzo is a great salesman; very knowledgeable about the vehicles and process, and took the time to understand my needs and wants and then make suggestions. The whole process was very easy and no-pressure, from getting a fair offer all the way through the finance office and orientation to the new vehicle. I was always given options and my choices respected.

LT

When we first got to Quantrell, it was nice that we got to look around at the selection of cars for about 10 minutes before a salesman came out to greet us. I enjoyed having the freedom to look around; whereas at other dealerships, the salesman are quick to approach and ask a million questions, making me feel pressured. Darren Tippett is not the typical car salesman. He is very knowledgeable, friendly, easy to talk to, and most impressively, not pushy. He is by far the best car salesman I have ever come across, and my husband and I truly appreciate his ability to make the process seamless and stress-free. He excelled at showing us all the ins and outs of our new Subaru Forester. Darren was a blast to work with and we believe he is a true asset to your team! Regina Martin was also a delight. She is as sweet as they come and knows her stuff! She made the signing process extremely simple and quick.

Janice Vranicar

I love that they know ME when I come in for service (my husband does not drive this car but for some reason his name is on it!). They don't poo poo my concerns and take time (even when they are busy) to chat a bit to get to know me. I consider myself a loyal type and will continue to come to Quantrell for cars and service (oh, and they send great coupons, too!) Shiela, in service, is the best!!!

Michael Tambasco

Fantastic dealership. My wife was on a trip hundreds of miles from home and had some engine trouble. They leaped to her defense and came in early on Saturday so that she could have the car fixed for the return trip home. Sadly, the repair would be time consuming and we'd end up spending more on a return flight than the car was worth. They changed gears as expertly as Dale Earnhardt when we started talking trade-in/sale. They could easily have taken advantage of the situation, but they had an extremely reasonable sell price and we made a deal. To further complicate matters, the title to the car was back at home, so we had to work out the logistics of sending documents through the mail. It all came out great and the crew at Quantrell was wonderful every step of the way. I'll bring in some bourbon creme donuts for the crew next time I'm in KY!

Sandra Wattenberger

Lovely people, courteous, knowledgeable and efficient, especially Bob and Phil who went above and beyond to assist me. I didn't purchase the most expensive vehicle on the lot, just the opposite, but I was treated with respect and attention to detail I have not experienced in many years. Customer for life,

Harold Willoughby

35 years of Volvo, Saturn, Cadillac, and Subaru with this organization, and 14 vehicles purchased at Quantrell. What a great group with whom to do business, but I'm sure missing Roy Obenshain.

Scotty Todd

Very good will come back again wonderful people

Jody Shoup

I recently purchased my first Subaru from Quantrell. Richard made the experience painless and his follow-up since the purchase has been stellar. When I picked up the car he spent close to two hours with me walking through features and doing the initial set up. I have been contacted by the dealership since purchase to ensure I'm happy with my vehicle and they have reached out to schedule a session with me to walk through all the technology in the car to ensure that I'm making the most of what the car has to offer.

Jim Whitson

0ur sales agent, Tim Harp, was excellent, no pushing, let us make the decision on what we wanted to purchase. We tried several vehicles before making a decision. He maintain the patience and professionalism necessary for us to make an informed decision. He was friendly and informative throughout the whole purchasing process. We feel that we made an excellent choice and we will continue to make Quantrell Subaru our place to go for a vehicle.

Cameron Hoke

Really friendly, super helpful, and exceptionally transparent staff who made sure I was kept in the loop about my vehicle’s progress, and did everything they could to facilitate a good experience for me.

Maranda Maynard

I've purchased vehicles from Quantrell Subaru twice now and both experiences have been wonderful. Val was my salesperson both times and he continues to go above and beyond. The entire team went out of their way to accommodate me and I appreciate it more than they know. My family and I are life-long fans now!

Gina Sheesley

I intentionally began my car search without my husband because it told me a lot about the dealership I was visiting. Quantrell was the only one that impressed me. No one else bothered to show me under the hood of the vehicle. Others sales representatives seemed fixated on what color vehicle I wanted. The test drive at Quantrell was by far the most thorough. And the Quantrell sales representative was straightforward and open about pricing in advance, showing me price, fees, residual values and estimated monthly payments. I was treated as an intelligent person who understood financing; at other places I was given a range of estimated monthly payments with no further detail until I had settled on a vehicle and returned with my husband. It was not so much the vehicle differentiation that sold me on Subaru—the Outback is excellent and I love Subaru branding—but it was absolutely my experience at Quantrell that tipped the scales away from Toyota.

360 x360vr

Got me in and out quickly when my check engine light came on suddenly on i75 in the middle of a 24 hour journey. I google mapped dealers ahead of me and called ahead for an appointment and they were able to take me in quickly, diagnose and send me on my way. Charged me for a half hour of labor.

Bobbi Silver

The experience is flawless, due to your employees. Winfrey Kirkpatrick has sold us every Subaru we have owned and we are now on our 3rd one. We will be buying another sometime next year for our daughter. I love that she strives to answer every question, is very detailed, and does not pressure. We highly recommend Quantrell Subaru for sales and service!

Ashley Miller

I have been taking my Baja here since 2009 and I recently bought a new Legacy. I have never had any problems. The employees are very friendly and helpful. They have remodeled the interior and the waiting room is very nice, although I did not have to wait long at all! Their new Express Service is fantastic. I highly recommend!

Thomas Murphy

I want to compliment the service department at Quantrell Subaru and especially my service advisor Barry Rose. On the morning I brought my car for service he greeted me with a smile and led me through the process every step of the way. You can’t ask for a better experience. Thanks.

Adam Brown

One of the best car buying experiences we've ever had. These guys really know how to take care of their customers, we will be back for future car purchases.

Garth Lehman

The hospitality and friendliness of the staff at Quantrell Subaru is exceptional. And their professional demeanor instills confidence within the customer. The waiting time for routine maintenance is pleasantly short. The waiting area is very comfortable. I also appreciated the water and refreshment which are available while one waits.

Kathy Reynolds

Quick friendly service, reasonable rates.

John Oliver

Todd Spears was a great guy to deal with.Thanks again for all that you did in me purchasing our Subaru Forester.Look forward to seeing you again in the future, will definitely recommend you and Quantrell Subaru to friends and family!

Susan Bean

We took our Cadillac in for service here. Can’t say enough about how well we were treated. It turned out to be a problem they worked really hard to diagnose. When they found it was not anything that could be fixed due to the age of the car ,they charged us nothing. ZIP! You don’t find that kind of honesty very much these days. We even received a call 2 days later “hoping we’d had a good experience there”. I would recommend them to anyone. They’re GREAT!

Laura Lindsay

I called Quantrell on my way home from NC after seeing an outback online that I was interested in. I was connected with Phil Petit, who worked with me through my first car buying experience. Phil was informative and answered all my questions. He without a doubt did everything he could to get me the best deal he could for the car I ended up buying. When you got to buy your next Subaru, ask for Phil! You will be extremely pleased with the service you get at Quantrell!

Brenda Wheeldon

Great service from everyone there. I give a 5 star rating to the Service Department and especially to the salesman John May working with me to get my future 2022 Ascent ..

Greg Doahoe

Quantrell is a great place to buy a car. Honest people to deal with. This was my second purchase and enjoy there great service department.

Jim Boggs

Michele Barton Not only got my crosstrek at the price quoted, but when out on the road and needed help with android auto, made sure everything worked and I was fine. Michele is great.

Cinde Jones

Quantrell Subaru showed me that not all car salesman put on a persona to sell a vehicle. They don't play the usual car salesman games, they just help a person get in a vehicle at a decent price. Everyone was friendly, but not overly so. The dealership was very clean and well-stocked with many vehicles. I would highly recommend traveling to Quantrell Subaru in Lexington Kentucky to purchase your next vehicle.

Gabe Thrasher

Greg & Drew made it well worth the out of state drive from Knoxville, Tennessee. They were very professional & provided over the top service both during and after the sale. Great overall experience and very fair. Listened to all of my requests and concerns. Thanks again.

Dana Lockhart

Winfrey Kirkpatrick is the best salesperson we have ever worked with. Hands down. She walked us through our options without pressure, helped us test drive multiple vehicles, was patient in conversation and understood that we needed time to make a decision (in this case, two weeks from first conversation to driving off the lot with a CrossTrek). Winfrey understood that next to buying a house, starting a business or getting a degree, buying/leasing a car is the biggest financial decision most people make. The process from start to finish was transparent and focused on our needs. When we have to replace our other car in 2-3 years, she will be our first call. And based on this experience, Quantrell will most likely be the ONLY dealership we visit. We hate buying cars in general, but we liked how we were treated at Quantrell. And we got a great deal too!

Tayla Attwood

Best experience buying a car thanks to Sean Antoon, one of the sales people. I had some pretty specific things I was looking for and he was able to match them perfectly and get me into my very own car! First new car I've ever bought and I am so thankful Sean was the one that helped me. Highly recommend you ask for Sean and only deal with him when you go looking for a car! Thanks!

gabriel goia

Awesome experience there. My wife and I have bought three different cars from Quantrell Subaru. My mom and dad got a car there, and my brother and sister in law went there and got a car as well. We all had great experiences there every time. The people there really get to know you and try their very best to make sure you leave satisfied whether you buy anything or not. The cars are great too. Very safe and reliable. Used to be a Honda customer. I still like Hondas but we've made the switch to Subaru because of the outstanding safety features, resale value, and reliability. We will definitely be back at Quantrell for our next vehicle.

dee elliot

Ask for Randy or Jeff they are really great guys.

Jeremy Wilson

We live out-of-state and Quantrell was the only dealer in a 200 mile radius that had the vehicle we were looking for. We were very nervous about purchasing a car from that distance but they made the experience much easier and were very helpful dealing with our hesitancy. We couldn't be happier.

Alice Cadick

Very fast service. Very pleasant setting and my manager was very helpful!

Beverley Disney

Got my work completed in record time. Nothing but good things to say about staff at Subaru service dept

Belinda Wolford

Deer totaled my Subaru and needed to replace. Monica very helpful in these trying times and was able to replace my wrecked car. Great service! Thank you,

Nick G

Job was done quick and with good quality

Sara Smith

Quantrell Subaru is taking precautions to keep you safe but still deliver great cars and service. Thanks Marlon for taking such good care of us. You have a great team backing you up.

Missy Dobson

Today, as always the Subaru Service team is professional and friendly.

Allen B. Roberts

I bought a 2013 Crosstrek in Dec. of 2014. I love it and have had it serviced regularly at Quantrell. I have put a lot of miles on it and when I reached 148,000 miles I started experiencing transmission problems. I went to Quantrell and the staff worked me through Subaru of America ‘s extended warranty on ‘13 Crosstreks and I just picked up my car with a new transmission installed by Quantrell. I was blessed by their tending to my service issue in a professional and courteous manner, right down to giving me a courtesy car do drive while mine was in the shop. Five stars.

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