Reviews of Louisville INFINITI. (Car Dealer) in Louisville (Kentucky).

Louisville INFINITI

761 Reviews

352 Comments

Car dealer

Infiniti dealer

8 Autocenter Dr, Louisville, KY 40299, United States

Description

Information of Louisville INFINITI, Car dealer in Louisville (Kentucky)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Louisville INFINITI

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Reviews of Louisville INFINITI

Aaron Owens

I couldn't be happier with the purchase of my new Q50 Red Sport. Natalie and all of the staff were great to work with. They were knowledgeable, listened to me, and weren't pushy at all. I feel like I got a very good price on my trade. It was just a great car buying experience and I would send my friends and family there without hesitation.

Zach Cassady

My wife & I had a wonderful experience buying our first car at Louisville Infiniti. We couldn’t be any happier. Highly recommended. Be sure to ask for the saleswoman Dayanis. She went above and beyond our expectations to help make sure we were completely satisfied before purchasing our Infiniti QX50.

Leslie Cecil

Had a really great experience at Louisville Infiniti! Keith, Yani, and everyone that we encountered were very helpful, kind, and extremely patient. They helped me choose a car that I love, with a price that we can feel good about. Thank you again!!!

Ralph Merrill

There’s no pressure walking into this dealership, because they are clearly one of the best. Zach met up with us after letting us browse for 10-15 minutes on our own, and offered his assistance if we had any questions. We talked, and he was extremely informed, but presented himself in a manner that was comforting, and welcome. We took a test drive and came back with no pressure to run numbers…that was our suggestion! As a whole I will recommend this dealership to everyone, having worked in the business and appreciate the consistent support we had in the purchase of our vehicle. There’s a great team at this dealership that work together and not against each other for numbers. Highly recommend. Ask for Zach!

Dana Smith

Miguel was great!! Thank you for your professionalism. Thank you for putting me in a loaner vehicle until you made sure my car was fixed. Also, I would love to thank the female service representative (I apologize for not remembering your name) for keeping my garage door opener safe until I was able to return to get it. ❤️

Michelle Schnell-Gammons

I had a simple and fantastic experience with Brandon (sales manager), Matt (sales person), and Cam (finance manager) They made the process seamless & easy. Left feeling like I hit a great price for my trade in, great price on my new vehicle And look forward to utilizing their service department.

Debbie Ulrich

We had our 2017 QX 60 serviced yesterday and we are very pleased with our experience. The valet driver picked up our car at 10am and it was back to us around 2pm. It was for regular maintenance, and we were able to use a $75 off coupon. We love Infinity!!

Victoria L

Vehicle concerns taken seriously, appointments made promptly, service desk friendly and courteous. In a post Covid society where long waits are the norm, we didn’t experience delays. Courtesy vehicle was provided and very clean. Would return again and refer others as well.

Anissa Maguire

My car died. My roadside service immediately put me in touch with a tow service who was able to get my vehicle to Infiniti where they had me diagnosed, repaired and out the door in no time at all! As always, fabulous experience with service department and quick and attentive customer service.

Carol McCutchen

My experience is always amazing!! Anna is great to work with and always helpful and willing to do whatever it takes. She always lets me know I can call or text her directly with any issues I may have.

Sheila Hagan

I have always had excellent service at the Louisville Infiniti dealership. Anna Graff has been wonderful in her timely feedback and accurate quotes regarding my car service, appt times, and prices. Ongoing communication through texts/email/in person during the actual service is nice. They ok any service before proceeding to the repair, and follow up with a wash and vacuuming afterwards! There’s a nice comfy lounge with drinks and snacks to wait in while your car is being serviced or you can always take a loaner out if you choose. All these wonderful services will definitely keep me coming back and continue to be an Infiniti owner!

Michael Jaclson

Mostly satisfied with their service. But while they had my vehicle overnight, my seat cover was ripped and they didn't want to accept responsibility for it. They said that it was due to normal wear & year. However, it wasn't ripped when I dropped the car off.

Stephen Padgett

I can’t say enough great things about the service dept at Louisville Infiniti! Anna and the rest of the staff make sure that I am completely satisfied every time I bring the car in for service. Their knowledge and kindness are just some of the reasons I keep coming back.

Mark Chaffins

Mechanical experience is top shelf. I’m a little disappointed that the parts I ask that they save after replacement of new parts, were placed in a box and put on the front passenger seat instead of in the trunk. The whole cabin smelt like petroleum from the old valve covers and spark plugs. I had to open all four doors to air out for several hours to dissipate smell.

Rhonda Storie

I had to have my car towed in about an hour before close due to a flat and they quickly accommodated me and had me out within an hour with a new tire. My car was cleaned and vacuumed! Excellent service!

Brittney Proctor

Miguel and Anna are amazing as always very fast and willing to try to squeeze me in when there's something major going on with my car. They are friend faces and absolutely wonderful to work with.

Jina Gibson-Hurst

Louisville Infinity offers top notch employees and customer service. They are always personable and professional. They take their time with each client to establish a sense of trust. As a loyal customer, I highly recommend Louisville Infinity for sales and service.

Sara Dunn

Kurt Backer was amazing to work with at Louisville Infiniti! My Q50 threw a few error codes right before Christmas and Kurt was able to get my car into the shop that following Monday. The entire time my car was in the shop, Kurt kept in contact with me letting me know what was going on. Kurt has excellent communication which helped me feel extremely confident that Louisville Infiniti was taking care of me as a customer. In the end, nothing major was wrong with my car but the mechanics caught some small issues we were able to clear up. Thank you Kurt and Louisville Infiniti for your stellar service. 5-stars! You have won a loyal customer!

Sharron Holderfield

Louisville Infiniti is the BEST PLACE EVER!!!! Miguel and the entire crew are top-notch!!!! I always thoroughly enjoy bringing my car in for service….I know I can trust them with every detail of my service!!!

Melanie McNew

It was the easiest, most stress-free car buying experience I have ever had. Dayanis and Cam were very professional and efficient. Very happy I went with Louisville Infiniti!

Earlisha Parker

Went to get my window fixed because it was too cold and snowy to have it decide not to go up. They fixed it fast, gave me a loaner and washed all the snow and salt off of my car! Easy peasy!

Stephanie Wagner

Yani was my sales person. She was super helpful and personable. She was patient with finding answers to all of my extra questions. I never felt pressured during the sales process. I have had my infiniti for several months now and its an awesome vehicle. Everyone I have talked to at Infiniti, from sales to service dept has been very responsive and helpful. Highly recommend!

Aubrey Siers

My wife and decided to buy two new cars to us 2019 QX60 and a 2021 Q50, we can say that the entire staff at Louisville Infiniti were great to work with and we would recommend this Dealership.

linda pierce

Anna is very helpful and keeps you posted on what's taking place. They do a great job and don't keep ur car for weeks giving excuses on why it's not finished. Great service!!!!

Shad Foster

Great job. Easy transaction. Looking for an Infiniti was easy at Louisville Infiniti. Would recommend to anyone to check out selection and price.

Natalie Remmers

I love taking my vehicle into Louisville Infiniti! Anna takes the best care of all her clients and I would absolutely recommend !

Bill Gray

I got an oil and filter service, new tire set and ann alignment. In at 10:30 and out by 1:00. Excellent service and professional. Thanks

Andy Gillespie

Always excellent service! Anna Graff is our service manager and always gets us in and out and on with our day. Could not ask for a better service experience.

Cynthia Babuder

I feel sorry for Infiniti and your employees. Everytime I get service done there they send me a text saying that if I don't give them a 5 that means they have failed. That is not professional at all! Sincerely, Cindy

Margaret Smith

The entire staff was amazing. The general manager and my salesman Dalton went above and beyond to assist me with the purchase if my 2023 QX60.

Coni Anderson

Can’t say enough good things about the service we received from Miguel on our car. He made sure I was completely happy and had no issues.

Sammie Anderson

As always, Anne was a superstar! Exhibited excellent customer service and made sure our vehicle needs were met. Thanks Anne

Mike Byrne

Anna was efficient friendly. Service was completed in a timely fashion. Did not feel pressured to agree to additional service suggestions.

Shelly Lee

Keith was my salesman, he was very kind, made me feel comfortable and created a smooth purchase. I honestly did not see or test drive the car before I got it but knew infinity dealership would not disappoint and they absolutely did not. Thank you Keith & his Manger was also great, thanks infinity.

Ron Lurie

The only way it could have been better, is if the service was free. Will always return for service they do a great job.

Becky McMonigal

My husband’s tire was sliced on the sidewall on his way to work. I ordered him a new tire from Infiniti Parts (thanks Derrik). Anna put me on the schedule and his car was ready for me before I left work. Thank you so much for everything Anna “Banana” and Derrik! 🤗🚗 …

Tamika Davis

Anna, service admin, is sooo dope! I went in for my first service after and mentioned some concerns with the way my truck was driving. It’s 2022 and long term effects of COVID is real y’all, so there wasn’t a lot of manpower available to devote time to my additional concerns but she assured me they would do what they could. It took about an hour and a half from start to finish and she stayed in touch via text the whole way! When it was finally done, my truck had fresh oil with balanced and rotated tires that took care of the way my truck was riding. She even test drove it her self before handing me my keys to confirm. Excellent service and I wasn’t even invoiced thanks to the prepayment option I selected when purchasing my vehicle! I really felt like I was valued, this is how service should always be.

J Swanson

Thank you so much for taking care of the issues with my QX30. Nothing major but it was so refreshing to have such good service with friendly faces! I highly recommend this Infiniti dealer. They are service minded all the way...🇺🇸 …

Phillip Watson

My wife and I had a great car buying experience at Louisville Infiniti. The whole team listened to what we wanted and performed to accomplish the deal.

Yogesh Kumar

Louisville Infinity is best dealership in louisville.They treat you very well . From car buying experience to service everything thing is top notch . Special kudos to Miguel Leon at service department

Christopher Hill

Anna was awesome! She kept me updated and took care of every concern that I had with the repair of my vehicle. I definitely recommend this dealership and service department!

Dannie Saines

Excellent excellent service. Natalie in sales is remarkable and Erin Dan and Miguel are just as awesome. Drive from at louis to Kentucky just for service. Unmatched👍🏽👍🏽 …

Sally Levy

Always great service! Kudos to Anna and the rest of the team for taking such good care of their customers and their cars!!

terri brown

Anna was the nicest person I ever met , listen to my problems about the truck . And then took care of everything . While I couldn’t ask for better service than I got! Theses people are real winners 🥇🏆🎇 …

Morgan Cooper

Very professional and courteous staff, felt very welcoming and really easy to deal with. The whole process was quick, easy and hassle-free. Overall a great experience! Definitely recommend! 👌 …

Bill French

Anna was great she has been taking care of me for years and does an excellent kib

Tracy Morrison

Always great service at louisville Infiniti! Frank and Kurt were informative, helpful, and went above to help me get my car serviced.

Roselyn Gillespie

Took care of my needs before I needed it. It could have been a dangerous situation if my battery had gone out while I was on the road out of state. They were very kind to me. Thanks again!!

dnwest West

I’ve bought many cars from Infinity, but hadn’t been in the service department for some time. It was good to see Miguel and Anna. Miguel has tons of experience, so does Anna. They have worked there a long time. Miguel just helped me with a warranty issue and made it effortless: They are honest, and very helpful. Along with technical advice from master mechanic, Mike McKenzie, your car is in good hands!

Chris Grady

Great staff. No pushy. Zach Johns was great. Highly recommend

Jon Flannery

Would highly recommend working with these guys, was able to upgrade my daily driver, without stepping foot on a lot for less money that I was already paying. 10/10 service, buying experience, and ease of purchase. Will definitely be my first stop for future vehicle purchases.

Bryan Hagan

Miguel took great professional care during our annual maintenance work

Don Sarvis

Anna at Infiniti of Louisville is awesome- she kept me updated the entire time while my QX60 was in for service!

Kathy Manglona

Excellent custom service! Kurt provided timely updates while my vehicle was serviced.

Dana Robinette

It was a great easy experience. Dalton helped us find the perfect vehicle for us! He went above and beyond.

Simple Jenks

I was treated with upmost respect and kindness from the time I called to inquire about the QX80, to helpful sales Yani, to having a smooth transaction with Cam in finance. Management and service helped complete the deal with no issues. Fair value on trade in and purchased a Beautiful 2020 QX80 for my wife. Highly recommend 👌 …

Lisa Strite

Excellent service! We had a pretty substantial repair done to our QX 60, it was done within a few hours.

NathanDraws

I've purchased 2 cars from Louisville Infiniti and both experiences have been great! No pushy sales but they communicate and follow up with any questions or concerns you have! will never buy a car anywhere else.

jenny kearsch

Excellent service! My cars issues were addressed and resolved quickly. Anna Graff was wonderful to work with. She went above and beyond my expectations and was wonderful to work with. Highly recommend.

Doug Parsons

Unfortunately, I found that my tire wouldn’t hold air and my alert messaging system continued to remind me. I was close to the dealership, didn’t have an appointment but decided to stop. I’m so glad that I did because they got me in and out in no time. Thanks to the staff they were extremely accommodating, efficient, communicative and just great.

DJung

It was a really good experience working with the managers and particularly my sales guy, Keith Jones. He was always friendly and professional and was a great help with the entire buying process They worked to secure just what I wanted and I enjoyed getting to know him and others and hope to have a similar experience in the future. Highly recommended.

Steve Simpkins (Slider)

Recently, my wife and I were shopping for a new vehicle and decided on Infiniti. Louisville Infiniti had exactly what we were looking for as well as a great selection of new/used vehicles. Needless to say the management and salesperson went above and beyond to earn our business and we ultimately bought a new SUV. There was never any pressure and since our purchase the follow-up has been great. I'd recommend Louisville Infiniti to anyone looking for a new vehicle.

Eric Huff

Louisville Infiniti’s service department, Anna in particular, are always the kindest, most courteous group there is! Thanks Anna!

Chris Mike

Great service every time I go there. Anna is an absolute pleasure to work with! Customer service is top notch!

Beverly Lucht

Ian was wonderful to work with. We knew we wanted a CPO Q60 in blue and it was hard to find. We drove from VA to purchase the one they had and Ian made it very easy and fast. We were able to work everything out ahead of time, he had the paperwork ready to go and in 30 minutes we had given them our trade-in and were driving away in our beautiful car! Everyone we had dealings with at Louisville Infiniti was professional and courteous. Great car buying experience!

Dara Gibbs

Everytime i come there for service , everyone is super nice and helpful . Miguel and Anna are top notch!!

Cliff G.

The Service Department at Louisville Infiniti always delivers great work and a best-in-class experience. I've been taking my vehicles there, no exceptions, since 2017 and I plan to continue. Top-notch service, excellent facilities, great technicians. Anna and Miguel, Service Advisors are second to none. They’ll be upfront with you, in a friendly, respectful, and professional manner. When you bring your vehicle in for service, you know you're working with professionals who know what they're talking about and really care about ensuring you’re satisfied. I trust everyone I’ve met in the Service Department at Louisville Infiniti. They have integrity. Convenient location if you're anywhere near the East End of Louisville. It's easy to look at their availability to schedule appointments & to reserve a loaner (if needed) ahead of time, even from your phone.

Sharen Peckham

Infinity in Louisville, KY really helped me out after I experienced a flat tire after hitting a pot hole. My sales guy, Keith found warranty on my tires for a savings in pricing and they were able to take me in quickly for repair. When I picked up my car, they had vacuumed! I really appreciated that! Thank you Louisville Infinity!❤️

Lauren Hamilton

Anna is always a pleasure to worth with! She is very personable and thoughtful to all customers. Even though the battery was my fault for not driving my car during the winter because I was out of town, Infiniti was able to replace my battery free of charge. I always have the best customer service with them!

Viet Nguyen

My wife and I just brought a car from here. Natalie was our salesperson. She was amazing. Very helpful and family. It was the best car buying experience we ever have. No pressure no stress. The General Manager was amazing too. When we buy our next car, we will come back here again.

Foster Chandler Jr

Awesome experience throughout! From sales through financing department etc. Very professional.

Jaswinder Johal

Nice and Friendly staff. Their service was way beyond my local Infiniti dealer. It was worth travelling about 130 miles to get our car. They had huge selection of particular model of car we were looking at. And they went above and beyond to answer any questions we had and work with us on our purchase. At no point they were tired of answering our questions. Highly recommend this dealership.

Candace Hennessy

Loved how professional everyone was. I’m still amazed on how fast everything was! The car is beautiful and clean. Best customer service I’ve had with any dealership in town. Would highly recommend to anyone. Compared to other dealerships they truly were honest about getting me the car I wanted for the best price.

Joseph Towler

Great service. Appt details and paperwork for courtesy car were ready at arrival. Texts were used to notify of work invoice and car checkup details. Able to approve work and pay by text app. Very secure. Return courtesy car and pickup repaired car was literally 3-4 minutes. GREAT PROCESS IF YOU HAVE A CELL PHONE & TEXT CAPABILITIES.

Harlan Brown

I received top notch service from the customer service manager from the time I entered the door.

Anne Nguyen

I bought a 2017 Nissan Rogue SV with 30, 000 miles from Louisville Infiniti after having visited several other dealerships for over 3 weeks in search of a pre-owned vehicle. The experience here was very professional and hassle-free, unlike the one I had at the local Nissan dealership who bombarded me with phone calls and texts from 6 different sales people in one day, and tried to sell me a "clean carfax" Rogue that had been wrecked in 3 different areas. That said, we pleasantly negotiated an agreeable price with my salesperson Natalie, had the car checked out by my trusted mechanic Henry at Toyobrothers, and concluded our purchase within an hour on the following day. What's most convincing is that this dealership offered me a limited lifetime powertrain warranty on a used vehicle, 3 years (instead of 1) protection on exterior/interior finishes, and free brake pads for as long as I own the car. My mechanic suggested to have the battery replaced and Louisville Infiniti took care of it at no extra charge. They also adjusted a small noise coming the steering shaft. They washed my car before returning it to me. Professionalism, exceptional service, and peace of mind. This is my first time purchasing here and I will definitely come back for my future purchases. I highly recommend coming here if you want an extraordinary experience.

Troy White

Each of my visits to the dealership have been fantastic experiences! Anna has always been responsive and extremely helpful. I’m grateful for her knowledge and patience when working with me.

Jeff Tretter

I really appreciate all the efforts made by Anna and Miguel from the service team at Infinity of Louisville to go above and beyond for me as a customer. for my most recent visit, Miguel got me in and out yesterday with a oil change and tire rotation. Quick, professional, and informative. They ran my car though the wash at the end and got its shine back. Looking much better and far less pollinated than before (its springtime in Louisville, Ky)

Vanessa Williams-Harvey

In and out in no time. The technicians really took good care of me and my vehicle!

Christina Baker

I have been part of the Infiniti of Louisville family since 2016. I call them family because they have seen my sons growing up and I have seen their little ones grow! The service department is superb! The employees are up on my services and never try to “sell” me something I don’t need. The maintenance plans are well priced and offer so much! Everyone knows me as soon as I drive in and value me as a VIP! The technicians who work on the vehicles are knowledgeable, honest and get the job done in a timely manner because they value my time. I have never had any problems with the two vehicles I have purchased at IOL and maybe that is because purchase to present, it is the only place I completely trust! If you decide to wait in the lounge, which I almost always do because it gives me a much needed “break”! I refer to it as a lounge because that is what it feels like! From comfortable seating that is spread out, a work station with free wifi, complimentary cold/hot beverages and nice prepackaged bites, you might not ever want to use a loaner vehicle again! During the wait, the service department sends frequent updates via text message to keep me informed on the status. I particularly love this because you are notified that your vehicle is almost ready. This gives me time to gather my belongings and inform my sitter that I will be picking my sons up soon so she can get their belongings together. Using text notifications is time efficient for the customer as well as the service department as a whole. Once the job is complete, everything that took place is reviewed and a copy provided to the customer. You are then escorted to your vehicle which has been washed and given the opportunity to look it over before departing. The service department follows up within approximately twenty-four hours later to ensure that there have been no further issues. Between traveling for work and shuttling my boys around in my QX80, I feel confident and safe! I am confident in the manufacturing of my vehicle, the service department and the technicians because our lives are constantly in their hands.

Scott Anderson

Great people and great to deal with! Honest and trustworthy… I was an out of State buyer and Louisville Infiniti made the process super easy. Would highly recommend buying from them! Thanks for everything!

Matthew Burkell

While driving through KY back to TN I encountered some trouble with a blown out tire. After an awful experience getting tow service to Louisville, I dropped my vehicle off at Louisville Infiniti after hours and was encountered by a service manager, Erin, who assured me they would be able to help out the next day. I arrived the next morning as the service department opened and found another service manager, Miguel, in the process of checking in my vehicle. The tire I needed was in stock, my vehicle was repaired, and I was back on the road in no time. The service department at Louisville Infiniti is a model for what all dealerships should strive to be. 10/10 would recommend.

Cynthia Hill

Everyone from the receptionist to the sales person was exceptional. Christian Hartigan the sales consultant at Louisville Infinity was professional, kind, informative, very knowledgeable and went out of his way for us to make the transition very smooth. When we are ready to make our next vehicle purchase, we most definitely would chose Infinity. Matt and Nick were also excellent team members. They were both extremely professional and help make our experience exceptional!

Brian Russell

I dealt with Brandon via email and Ian in person. Both were friendly and knowledgeable. No haggling, no "let me run in the back and talk to my manager" I did have a bit of a wait for the finance manager, though that seems to be the norm with car dealerships. But initially the car I wanted sold out from under me, but they found an even better one at a great price within a day! Overall, very good experience. Thanks!

Cheryl Pierce

I was waited on quickly and the service from top to bottom was a great experience. Thank you for always having the best quality available for our vehicles and clients.

Michael Jarman

My vehicle needed some warranty work done and Louisville Infiniti went above and beyond to make sure not only my vehicle was taken care but even picked it up from our home in Evansville IN (about 2hrs away)and dropped a loaner vehicle off. I highly recommend their service department! Erin was great to work with and did an amazing job!! 👍👍

Jason Ferris

Miguel was great to work with. He had a loaner car ready for me and I was able to drop my car off and be on the road within 15 minutes, which is great. He even got something out of my car that I had forgotten and had it on his desk for me. I appreciate the extra service.

Michelle Stopher

Anna (service) always takes great care of me and my vehicle. Whether it is for a simple oil change and tire rotation or something more in depth, I always know that I will get an honest assessment, fair pricing and quick service to get me back on the road. She is simply the best. I have never even had my oil changed on my QX60 anywhere other than the Infiniti service department.

Taylor Thomas

From the moment I walked into Louisville infiniti I was welcomed. My entire experience was wonderful. I ended up purchasing an Infiniti QX50 Essential and I'm very excited and pleased with my purchase. Thank you very much Keith for your help

Tricia Coffey

5 star service dept…from valet to customer service to competitive maintenance pricing.

Tim Reed

Bought a very cool Q60 Red Sport 400 from Louisville INFINITI. Thank you Brandon for the no pressure sale. I was very pleased with the deal we made and 90% of it was done over the phone. When I arrived to complete the deal Ian stepped in seamlessly and filled in all the blanks. The car was on the showroom floor and ready to go when I came in. Thank you Brandon and Ian for a no stress buying experience.

Akiesta Cox

Complimentary first service was great. They did a thorough check and rotated my tires in a timely fashion and even serviced me when I was 30 minutes early prior to my appointment. Professional and efficient, I will be returning.

erin hochadel

I don't normally write Google reviews but felt it necessary to write one on the WONDERFUL experience I had at Louisville Infiniti. Since I've purchased my Infiniti I have been VERY impressed with the advising staff in the service department. So much so that my husband to brings his Chevy here to have it serviced. It's very nice to be able to bring a car I didn't purchase there, for service. The convenience it brings to have both of our cars whether It's an Infiniti or not serviced here is phenomenal. I will be recommending all of my friends and family to bring there cars there for service and even for sales. The two service advisors, Sean and Miguel are fantastic. Both are very knowledgeable and friendly. They keep me up to date on what is being done to my car and what is necessary for it to run at its peak. The amenities that the service department offers are unlike any other service department I have ever been to. From the service loaners to the car wash they do every time my cars are there. In my opinion its the small things that make the whole experience there the best.

Janet Gruenberg

From the first call with Bill to driving out of the dealer lot after my service, everything was top notch. They were ready to take care of me at the scheduled time and offered to wash and vacuum my car when finished. They noticed a recall on my vehicle so has the part on order and will contact me when it comes in. Infiniti has always provided me with the best service!

Mussie Habtemaria

Daymond is awesome and knowledgeable salesman. I will recommend him enthusiastically to my family and friends. Thanks Mussie Habtemariam

Cynthia Taylor

A decision was made to replace the current 6 year old out of warranty vehicle. The search began. We started the journey with a specific price in mind. We visited Louisville Infinity because two prior purchases had been made there. We had always been treated with great courtesy and respect. Initially the vehicle we liked at Infinity was out of the price range so we continued looking. After 3 days we revisited Infinity. We purchased the vehicle at Infinity for a number of reasons. The fact that we will be well taken care of over the life of the new vehicle, the knowledge of the sales personnel, the friendly atmosphere, the willingness of the sales management to make us a satisfied customer etc. In fact kindness and consideration was shown way over and above what was expected. We are once again (3 peat) satisfied with the vehicle and knowing we have no worries knowing that Infinity will take care of us! Shout out to Becky and Victor who have been with dealership since my first purchase. Again like old home week going in and seeing both of them. I would highly recommend considering a purchase from Infinity of Louisville!

Jennie Calloway

The service I received from Infiniti of Louisville is the best! I would and have recommended them to friends and family. If you’re in the market to buy a car, this is the place to come.

Sarah Chance

We drove up from Nashville to buy a car here as we hadn’t had luck finding anything locally. Danny and Kris gave us all the confidence over the phone we needed to make the trek and assured us with a guaranteed “off the lot” price...something that many other dealers hadn’t been willing to do. Maritza was our sales person upon arrival. Her customer service and the dealership as a whole were top notch. Everyone was very diligent about keeping a mask on and staying behind the plexiglass screens temporarily placed on their desks. We are so thankful for how easy they made the whole process. These are some of the most genuine folks in the car business we’ve come across.

Joseph Horn

We purchased a Honda Pilot from Louisville Infiniti. Ian Fannin was our sales consultant and provided exceptional service! We highlighted some issues we noticed with the car and he made sure they were resolved. Bill in the service center was able to determine the cause of the car pulling to the right and fixed it to our satisfaction. If you are looking for a vehicle, we highly recommend the dealership and Ian as a sales consultant.

Ashleigh Pasley

I have had an all around excellent experience with this dealership. At Acura where I bought my last car, of course they were great to sell me the car, but the service department and any interactions for there on out were deplorable. Every visit to Infiniti since buying my car has been awesome. Anyhow, on this occasion, I was in for service and the customer service was great. The gentleman helping me went above and beyond to also help extensively with an issue in which there was no money in it for the dealer. Additionally, my car was washed and the wheels and tires detailed despite the fact it was raining outside. The man helping me walked me out with an umbrella as well- first class service!

teddytommymom

I had an excellent experience at Louisville Infiniti when I purchased a new car. Kevin, the salesman who worked with me, was extremely professional and respectful. His manager Preston was also friendly and professional. I did not get any of the high-pressure, dramatic sales techniques I as a woman have received at other dealerships through the years. I drove 2 hours to get to the Infinity dealer and had to rush to get back home later in the afternoon. The team worked with me to get the paperwork completed and me on the road in my beautiful new Infinity. I will highly recommend this particular dealership to anyone in the market for a new or used car. It was refreshing to buy a new car and be treated so well.

John Ward

Had a great experience with Zack. He was very professional and helpful and made it happen for us! We don't feel like we settled at all with our vehicle purchase. We got exactly what we wanted!

Ryan Blair

I had an appointment for an oil change and tire rotation at 5pm. When I showed up I told the guy and he said “yeah I don’t know how you got that appointment at 5, but we will get you in.” After waiting for a while, the same guy comes to tell me they can’t get my lug nuts off of one tire so they aren’t going to rotate the tires. I asked what I needed to do and he said well we don’t have time today to work on that so you have to come back. I feel as though I was rushed out and I am disappointed that only one of the 2 services I requested was fulfilled.

Rocky stone

Anna took extremely good care of us from start to finish as we experienced an unfortunate problem with our Q50 Infinity. We had our Q50 towed from Evansville, Indiana to Louisville KY., on Monday. Shane in towing helped us get our car towed to Louisville(Shane was wonderful just like Anna). Anna took it from there... she notified us when our car arrived at Louisville’s Infinity Dealership later that day. Anna informed us that she would take care of all details, including a Tuesday morning inspection of our car. Anna called meTuesday morning and said that numerous parts had to be ordered and that the parts may not arrive till Friday sometime. She said she would remain in contact with us until our car was repaired. Anna called Wednesday with good news! Our parts arrived earlier than expected, and our car would be ready Thursday morning. Anna greeted us on Thursday, gave us a complete rundown of the repairs and happily led us out to the parking lot where our beautiful Q50 was waiting for us....it was washed, cleaned inside and looking great. I am very very impressed with Infiniti’s outstanding customer service.... Thanks for employees who helped us...Shane initially and Anna took care of everything after the tow. Infinity is a superior car and I love it, but kudos to the unsung employees like Shane and Anna who exemplified professionalism and were there for my wife and me throughout the process. Infinity should be very thankful for these folks who are essential and who complement the outstanding name of INFINITY Thank you Shane and Anna!!!!!!!!

Monika Lewis

If I could leave a higher rating I would. This dealership in whole is amazing! I live almost 300 miles away and will use this dealership again in the future. I had shopped numerous dealerships for months in my area for an Acadia and found one here at a price lower than anywhere else with considerably less miles. I was impressed by Brandon and Natalies commitment to getting me in the vehicle. They were amazing and took care of everything for me from my inquiry to delivery.. I had the vehicle financed in less than an hour of inquiring about it and delivered to me in days at my request and convenience to me. Danny, the GSM even called the next day after delivery to check in. I wished there were dealers like this in my area but thankful I found the amazing team at Louisville Infinity. I can’t imagine anyone who lives in the area would shop anywhere else!

Lindsay Cloutier

Great experience! Keith was awesome to work with and really made the whole process seamless and easy. He also made sure I got the best value but most importantly, a great reliable vehicle! Would definitely recommend this dealership over and over again!

crzyivan87

Both of my Infinitis were purchased and serviced at Louisville Infiniti. They have always been easy and professional to work with. Work on my cars was was completed on time and I've always felt comfortable with the quality of their work.

Tony Buongiorno

Best dealership in Louisville. Owner David Murphy is a hands on guy and will do what it takes to make the buyer happy. Truly the customer does come first. This is not your typical automobile buying experience. Cam and Matt were easy to work with and want to be sure they do the best for you, the customer. Trust this dealership and the Infinity brand. Get the idea you nay have about what is the best car, look at Infinity you will not be disappointed. Quality us A+ don't cut yourself short, look here first. I have personally owned 306 automobiles and this one of the best. Thank you to the team at Infinity of Louisville, you men and women are the best. Look forward to dealing with you in the future.

Diana Whitlock

Great service! Fast, friendly, and efficient. Two thumbs up! 👍🏽 👍🏽 …

Kurt Kaleher

Had to take my Q50 in for service and I couldn't be more impressed with the quality of work performed. Hats off to the service dept. My car was returned to me cleaner than I left it and Anna stayed in contact with me throughout the entire process. She was great dealing with, very knowledgeable and nice.

jack savage

Anna in service dept. is wonderful. Always greets you by name, explains work to be done, and has loaner car clean and ready. She keeps you informed on the progress like a pro.

Angela Tankersley

I took my FX37 for scheduled maintenance a month ago and told the service advisor to also check for a sunroof leak since the headliner was damp. No leak was found by their techs. Last week, I went to work and returned to find a waterfall streaming inside my car. Infiniti scheduled me the next day and provided a loaner vehicle. While driving to the dealership, the check engine light came on. Luckily I had an extended warranty which covered $2800 of the $3552 repair bill. The sunroof was clogged which required no parts but the water intrusion damaged an electrical module. I don't feel like the initial leak complaint was taken seriously. I was not given an option to clear the sunroof drains, I might have paid to have them checked. Anyhow, my vehicle was repaired sooner than promised but it still has some door lock issues.

DR. MACK

I always enjoy going here. The staff is always friendly and welcoming. It was so quiet that I didn't want to leave. I don't know if this time they forgot to vacuum or because of the snow they just didn't. I called back before leaving the parking lot but I said oh well and just left. I'm sure they would have gladly taken care of it. I just had other things to do. But yea, they always help me in any way they can when I visit.

Venture43 Venture43

Louisville Infiniti is the best dealership in town. Everyone is professional and takes car of all your automobile needs. They do an incredible job and provide great service. The building, service area, and waiting lounge is all top notch with computers if you need to check email, TVs, and even beverages with snacks. Thanks, Shane

Cheryl Allen

I just had my first service visit with Louisville Infinite and I must say, there is a difference. I’ve always owned a Ford/Lincoln and hated having to get my Vehicle serviced, but this was easy to schedule, quick and the reports are very in depth; not to mention Anna Graff is a pleasure to work with.

Lou Ziebold

I just had a terrific experience in buying a car from Maritza and the entire team at Louisville Infiniti. I can honestly say it is the best experience in buying a car i have ever had, and that says a lot because I'm 62 and bought quite a few cars in my years. Maritza and the entire team are very professional, helpful, and most important with the highest integrity.

Michael Breda

This dealership went above and beyond. I had an issue with my engine. It was losing coolant. They ran tests and found a major issue. Engine and both turbos replaced without question. It was done in a very timely manner for the amount of work involved, and didn’t cost me a dime. Thank you Infiniti. Go see Nick Hinton if you want an honest deal in a vehicle.

Adrian Alvarado

Natalie Parrish was by far the best person I’ve ever dealt with, I can’t thank her enough for everything. Truly made car buying feel easy and comfortable, I’d recommend her to everyone! If you need a car Natalie is your person! Thanks again for the best experience I could ask for

Anita Daily

We had a wonderful experience at Infiniti! Everyone was very attentive and responsive. Ian and Cam were great, they were knowledgeable about their products and answered all of our questions on the spot. They are passionate about their vehicles and gave us confidence that this was the right purchase for us. I was down to Infiniti or Acura and because of the excellent service, attentiveness and vehicle options I chose Infiniti and am confident that I made the right choice. A+ rating!!

MLS

Ian was fantastic! I have been with Infiniti since 2014 because of their customer service. My last purchase with Ian and Daniel was the best by far. Ian was not pushy, he did not call repeatedly. We talked for over a month about finding the car and deal for me. They worked hard to keep me as a customer. I will be back for the new qx60 in 2021.

Madi

I like to highlight how good and caring Louisville Infinity Dealership is, I just bought a 2017 white Nissan Rogue from them, and couldn’t be happier. The way these people brief you and help you out every step of the way is commendable. I was greeted and helped by Natalie Perrish, Danny, and Mathew. These individuals are phenomenals, they literally went extra mile for me and my sister and made sure that we got what we wanted. I have already made recommendations about them to my family and friends and they’ll be heading there soon. Now I would like to recommend you people out there to plz go and check them out for your car needs. Wish we had more dealership like them but regrettably we don’t. The only recommendation I made to Natalie is to add a popcorn machine in their snacks lounge area.😊

Judy Graves

Very pleased with the service I received and the complimentary car wash is a nice touch. Miguel went above and beyond and provided detailed information for services due next.

Drew Smith

We called and spoke to Natalie, explained we'd be traveling 3 hours to the dealership and as soon as we got there with our kids in tow, we were warmly welcomed and treated like family. Natalie interacted with our kids and even made them feel special. Our test drive was not only informative, but also fun. She has a wonderful personality. Natalie isn't your typical salesperson. In fact, she's a breath of fresh air. The day we came in was busy, very busy, and even though our trip took longer than expected she stayed with us the whole time, even installing a new battery in the dark. I'm very pleased with our purchase and Natalie went the extra mile to make us informed and taken care of. Cam and Victor both were wonderful to work with and helped us out with our new-to-us awesome, Infiniti QX80! We love our new car! Thanks again for treating us like family. 😊??

Kelley Atkins

I recently purchased my 2nd Infiniti automobile from Louisville Infiniti. The sales team, the service department, and the used car appraisers are all great people for which to do business. I highly recommend them to anyone who’s looking to purchase a great product, with an outstanding support team! Many thanks to Christian, Cam, Brandon, and Anna for your great service.

Sarah Lewis Webb

Great experience! Brandon and Matt were awesome to work with. They made sure we got the best value but most importantly, an amazing, safe and reliable vehicle! Would definitely recommend this dealership!

Mashiur Khan

Louisville Infiniti receives the highest marks in my opinion. I have purchased 4 infinitis from them and will continue to go back. Not only because of the love I have for the automobiles, but because of the service provided, from the friendly, fair and courteous sales staff, to the knowledgeable, helpful and prompt service department/manager, to an amazing master tech. I feel like family and that they truly care; I have never found this at other car dealerships. Update: I recently went in for installation of a new part and the service far exceeded my expectations! Keep it up and happy holidays!

Michael Fialkowski

Awesome service. Was out of town and the team still got us in, took care of our vehicle quickly and out the door in time for our daughter’s next game. Thank you for positive ending to a difficult situation!

Anna Trenholm

The staff is always pleasant and my vehicle is taken care of quickly , and I am kept in the loop of what is happening to my vehicle, as it’s happening . I appreciate their attention to detail, quality maintenance and great customer service .

scottgodthaab

As always, The Infiniti Team was quick to address the issues and help find solutions. Anna makes it so easy and provides a great customer experience!!

Robert Bush

As always, great service and communication from the service department! Everyone was helpful and got the work done in the expected time frame. They also do a great job with virtual and on line tools making the check in and check out process very efficient.

Genny Dunn

Love my new Infiniti. From the sales to the Finance they made our experience so quick and Easy. Matt was so friendly and knowledgeable about all the cars they had and helped us get the best option for us. If your looking for a new car go see Matt and the guys at Louisville Infiniti you won’t be disappointed!!!

Magdy Khalil

As always I am satisfied with the complete service, on time as expected, and with a smile from Anna Graff, it is worth our trust.

ashley alexander hadley

Getting work done was so easy, all online and text to keep the process moving quickly. And completely transparent with cost before making any decisions. Clean courtesy car available to drive while work being done. This used to take hours out of my day with my old car. Infiniti makes it so easy.

David Luckett

Good job is serving the car. Service manager M was extremely helpful. Saved us a few dollars.

Dusty Beck

Great place to buy a car. Very friendly staff and they go the extra mile to make your buying experience great. Natalie Parrish worked with me on line and with me for days getting all questions answered and was super friendly! Thank you all at Louisville Infiniti.

donald koebel

Great service every time. My Service Counselor Anna Graf is the best. Answers every question with solid information and makes sure every aspect of service visit is accommodated at best-in-class levels. All with a great attitude that actually makes me want to come back to Louisville Infiniti for all my service needs.

John Kasper

I would like to thank the staff of Louisville Infiniti for the purchase of our QX80. I would especially like to thank Ian and Keith for their assistance with the details of the vehicle and Kristopher for working with us to get the vehicle at the right price. My only complaint would be how the financing department of Infiniti was not available on Sunday for us to take advantage of their financing opportunity. Thanks, John Kasper

Andre Stewart

Had a fantastic experience buying my vehicle from Louisville Infiniti. Brandon and Maritza where absolutely amazing to work with. I live in Georgia, I was able to make my entire transaction for my 2020 vehicle online. It was a one-stop shop for all of my questions and made car buying a worry-free experience. They where even able to find me a lower interest rate than USAA, that doesn't happen often. I also feel that I got an exceptional value and was offered a high level of customer service. The car was shipped from Kentucky to Georgia in two day, after signing the contract. Highly recommend going to see Brandon, Maritza and the team at Louisville Infiniti if you're in the market for a new or slightly used vehicle.

Beth Webb

The dealership was great to work with. They were not high pressure at all. My salesperson, Ian, was very knowledgeable about the vehicle and patiently answered all questions. Matt in finance was also great to work with.

Michele Keirle

My experiences with Infiniti of Louisville are always wonderful. The service department is responsive and extremely knowledgeable Anna is fabulous I appreciate how great she is at her job. Thank you , Michele

Aida Almasalkhi

Infiniti team was patient, not pushy, knowledgeable, and very professional. I was treated very well and I felt I could trust them immediately. I got a great deal on Q50 and I look forward to being part of the Infiniti family for years to come. I would highly recommend this dealership to family and friends.

Jason Henry

This was our first Infiniti experience! Which the team at Louisville Infiniti made absolutely wonderful for us!! They really know how to treat their customers. They were very professional and at no time during our looking and buying experience, did we feel pressured to buy, like a lot of other dealerships that we have been to in the past. Racheal was great! Very professional and no hidden punches!! I explained to her what we were looking for and she hooked us right up. Incidentally, Louisville Infiniti was the first place that we went to look for a vehicle.... and it will be the last place that we will look for a vehicle!!

Kaycee Zoeller

My last car as well as my current car is an Infiniti. I take my car to get serviced to the Infiniti louisville dealership and I can’t express how amazing they are! I work directly with Erin who is just amazing. She always takes care of me. Anytime I call or message, she gets back almost immediately. Frank always comes to get my car while at work and drops off a loaner vehicle. He is so friendly and always makes the experience easy. I told my husband this, and I truly mean it.... I keep coming back to Infiniti because of Erin and Frank! They make it so easy and comfortable!

Tay Sosa

Awesome place! The people who I’ve dealt with are super great 👍 Matt Murphy sold me my Infiniti, he was a great listener and didn’t make me feel like I was being pressured. Service department is very accommodating and reps Anna Graff, and William Bailey are extremely nice who truly care about exceeding customer service. I highly recommend Infiniti Louisville Dealership for anyone who is looking to purchase an Infiniti or needs any service work to be done.

Symone J

Miguel made this a seamless transition. No hassle & even got a loaner quickly when I brought my car in for service. I had a lexus & bmw before infiniti, and the service here was just as good, if not better than my experience at lexus. I also appreciate the new options to text updates for service, very seamless and you dont have to keep calling back & playing phone tag.

Dani Toney

It was amazing Zack Drove the car to me the very next day. I am very sick and there was no way I was going to be able to pick up the car myself. He really made my day and was so great to work with. Not to mention he called to check up to see how I like driving it

amy craft

I have a “vintage” 2005 Lexus 470GX and had no idea where to take it when the AAA guy told me it was the alternator and not the battery. (We have Lexus dealers, but I’m not about Lexus prices.) I called another place, but they couldn’t work me until until the following week! I called INFINITI and Anna was so sweet, making me feel much less stressed, and told me to bring it in today and they would get to it right away! They did have to wait until the end of the day for a part (vintage, remember?), but it was ready within 24 hours! Great at communicating progress, no surprise fees, and the whole team was helpful. I’ve found my forever auto service people!

GREATIMPROVEMENT

Went for an oil change, reasonably fast they didn't take my car until 30 minutes after my appointment time. And it sat over 10 minutes after they were finished until they let me know it was done.service manager was rude.

Beverlybrackney Brackney

My experience was great. My car was ready within an hour. I enjoyed a cup of coffee in the lounge while waiting.

Mike Mangeot

The Louisville Infiniti folks were great to deal with, helped keep my old FX45 on the road and still fun to drive.

Chris Jacobi

Nick and the rest of the team at Infiniti Louisville worked to ensure I was able to get the best vehicle possible while staying within my price range. There was no pressure to step outside what I could comfortably afford. During the financing process, Victor worked with multiple banks to get me the best APR possible. I was really impressed with the entire car buying experience and look forward to making future purchases at Infiniti Louisville. By the way, My entire family loving our new QX60!

Dr. M. Collins

I am always very pleased when I take my car to be serviced at Louisville Infiniti. The staff is considerate, helpful and simply a pleasure. My buying experience was excellent as well. I would not go anywhere else to buy an Infiniti nor take my car anywhere else to be serviced.

Justin Cochran

I purchased a used car through Louisville Infinity. I made contact with Maritza through their online site. From collecting preliminary information through setting up an appointment to see the car, she was on point. That continued when I showed up at the dealership. Working with her and Danny, we were able to reach the terms I had in mind. Victor finalized everything in his stylish fashion and I drove the car home I've been wanting. Kristopher even jumped in to help make sure the car got a final detailing before I left (ended up finishing signing papers late). Seemed like there was an entire team working to make me satisfied. Thanks Louisville Infinity.

Maranda Bostick

Louisville Infiniti has been taking care of my service needs since I purchased a G37 in 2016. They have been the most honest and reliable dealership I’ve ever done business with.

Ally S

Awesome experience at this dealership.. Love my new Infiniti. Ian was my Sales Consultant and was extremely helpful in helping me find the perfect vehicle for my needs. Would definitely buy another vehicle here.

Adam Forsloff

I recently purchased a used car from Louisville Infiniti. I worked with Ray who was absolutely amazing. He was spot on with his description, super up front about the condition, and communicated the details perfectly. I flew in from out of state and he actually picked me up after 10pm and opened the store and I was out with the car in under 30 minutes! I would absolutely recommend working with Ray or his team on new or used cars because they cut the B.S. fluff talk and spoke directly and clearly. If you're in the market for honest, call them now!

Cheyenne Young

My boyfriend was looking for an affordable car for us because we just had a kid. Every dealership turned us down because of him just now starting out(credit wise). But Keith here at Infiniti Louisville went above & beyond to get us in the car that we wanted & price we wanted. I highly recommend this dealership, everybody here from the salesmen to the manager was very nice & understanding of our situation. Thank you Keith & Louisville Infinti!!😁

Patrick Lawrence

Everyone was really nice, but unfortunately they did not solve the issue with my car. They seemed to identify it correctly but didn’t fix it. The loaner car was really nice, and facility is clean. Hopefully this was just a one off.

Sheila Brown

I had a wonderful experience at Louisville Infinity. The staff was courteous and very knowledgeable. They went above and beyond to ensure I was satisfied. I was given lunch while waiting. The car I purchased is 2017 Infinity QX30. It is great vehicle.

Jesse Figueroa

So I gotta admit, this was my first time going into a car dealership. I was a little nervous cause I'd always heard the stories about fast talking car salesmen and how you pretty much constantly have to be on your toes. Which is why I was pleasantly surprised when it was not at all like that. Everyone was very kind and friendly and the gentleman that I worked with, I believe his name was Cam, was the exact opposite of that stereotypical car salesman. So big thanks to Cam and the crew at Louisville Infiniti for making my first car buying experience a little less stressful

N Hamilton

The team at Louisville Infiniti goes out of their way to deliver truly great service. Even if you are not sure you want to purchase a vehicle, they are always offering helping to make the best decision. They recognize there is a fine line between bother and persistence, and they never cross it!

Raurey Kelsey

I came in with a pretty strict budget looking for a reliable vehicle because i was tired of fixing old used cars. I left with a car the same day and I'm so happy with what they found for me. I have 3 years manufacturer warranty so I wont have to worry about expensive trips to the mechanic any time soon! Plus my car is new and clean and has so many crazy features that make my life 1000 times easier. All I needed was reliability but I got that AND a bose soundbar, backup/surround camera, bluetooth and navigation in the same budget I originally expected. They've been so helpful going over every part of the cars history and how the features work. They made sure I got the best interest rate and payments set up from the jump. I'm seriously so blown away by how nice pf a vehicle I was able to leave with especially for the pricepoint. Its perfect. Thanks again guys!

Tammy Gorman

Great big scheduled maintenance. Anna Graff is top notch. Explains everything well and makes certain my car has the proper maintenance completed for the proper life of the vehicle and the way that it is driven. Thank you ;-)

Michael Matus

Excitement Service from Anna always friendly and conscientious of your time. Excellent work is always. Go to this dealer! Even calling them it's quick.

John Lauzon

My 2002 I35 needed an air bag replaced due to a recall. The Service Representative, Bill Bailey was welcoming and professional. I arrived for my appointment early and the staff began work right away. During the service, they noticed power steering fluid leaking in the engine compartment. I had just had the rack and pinion replaced by my local mechanic the previous day. The Louisville Infiniti service department spent considerable time trying to locate the source of the leak, as I had to drive 2 hours to get back to my home. They were unable to locate the leak, but topped off my power steering fluid and gave me a bottle of spare fluid in case I needed it to get home. Their care and concern for my safety was greatly appreciated. I would highly recommend Louisville Infiniti.

eric palmer

Me and wife bought our first infinity vehicle this week and kasyie was very helpful with everything he did and Cam also and matt,Matt, pleased customer, I recommend this store any one looking for great car sales experience. This is it. Thanks Guys.

Edward Runkel

Louisville Infiniti gets a 5 STAR rating from the Runkels! We have purchased 20 vehicles in our lifetime and I can say without a doubt that our most recent purchase of an Infiniti QX30 at Louisville Infiniti has been by far the absolute best car buying experience that we have ever had. Our 2nd best was at another Infiniti dealer in Indiana. It must be something about Infiniti Dealerships! We worked closely with Natalie Parrish, Kristopher Clarkson and Victor Chavez. Natalie and Kristopher both provided us with a sincere appreciation for the Infiniti cars and put our mind at ease in knowing the car was worth the 120 mile one way trip to see. Once we arrived, the purchase process went seamlessly. Victor created a positive finance experience unlike any we have experienced. Normally, we are not ones to keep the dealer license plate ring on our cars, but this was such a positive experience that I’m proud to have it on the car. Thank you all for a great deal and an exceptional customer experience!

Adrienne Zibart

Cam was such a big help! Buying a car is such a difficult experience usually, but he made everything fairly painless for me. Now I have a reliable car I can use for work and the occasional family trip. I highly recommend them. 10/10 Would buy again. Don't forget to ask for Cam. He'll take care of you. :)

Julie M Talavera

Trust Sam Swope to give customers the best deal. I recently bought a car through my sales consultant, Nancy, and it was a very pleasant experience.For someone like me who is new in this place, car shopping could be a daunting and a scary experience considering the investments involved in getting a car. But my fears and anxiety were proven unfounded because as I stepped into the car store, i was immediately put at ease with the professional and personalized treatment that I received. Nancy was very sensitive to my needs and feelings, even drove me to the bank, and took care of everything that I needed. Her presence was so comforting. Likewise the staff and the manager were attentive to my needs. Needless to say they got me a great car that exactly suited my requirements, and my husband and I just love it so much. Thank you, Sam Swope :)

0 to 1320

I believe in never giving up on the things we want in life. And believe me when I say it, I was willing to do whatever it took to take this car home. Coming into the dealership from day one, I presented your team with challenge after challenge. In the end we were able to work out a deal I was content with. I’m very grateful for the assistance your team was able to provide. From Presley, to Victor, and yourself. Please send them my regards and a warm thank you for their efforts to get me in my new vehicle. I’ve always been loyal to the brand and it’s people like the staff at Louisville Infiniti that keep customers like me coming back.

Nelson Glover

Came from out of town to get a pre-owned vehicle. The customer service was excellent! The staff was very friendly and worked with us to get us out the door ASAP for our drive back. Would definitely recommend this dealer!

Heath Tatum

Louisville Infiniti has an outstanding sales staff and maintenance department. They are both professional and friendly and I never feel like they are trying to push any sales or unnecessary repairs on me. Purchased a used G37x at Louisville Infiniti a year ago and plan on purchasing future cars at this dealership.

Nicholas Buckley

Always get my car serviced at Infinity. Service is excellent and fast. From scheduled maintenance to larger jobs I am always happy with the results. Not to mention they vacuum out the inside, check the tire pressure and top off fluids every time.

Nang Cash

Great experience in buying a car from Ian and the entire team at Louisville Infiniti. I can honestly say it was one of the best experience in buying a car, especially with Infiniti, and this is my 3rd Infiniti. Ian and the entire team are very helpful, courteous, patience, and most importantly extremely professional.

janice schmitt

I bought my G37 at Sam Swope and it was a great experience. I also get my car serviced at Sam Swope and will not go anywhere else, they are competent, professional and friendly. I unfortunately had a bad experience when I was out of town and a simple oil change at an Infinity dealer in Virginia turned into a disaster which ended with my car needing an engine replacement. The car went right back to Sam's! They worked hard to find the exact motor, worked with the dealer's insurance company on my behalf and gave me a loaner for the duration (a month). If you are considering a new or used car I would highly encourage you to go to Sam Swope, they really do epitomize the term customer service"!

John S. Lawrence II

We've been going to Louisville Infiniti for over 25 years. This is the place for service, as the car comes back to you better than it went in for Service. Anna Graff currently is our Service Consultant. We recently had just a routine service. The car came backed washed as usual; however, they detailed the leather, which was a surprise. Normally, they just vacuum.

Tony Sivori

Nick, Cam and the Louisville Infiniti team have gone above the call of duty especially during these uncertain times. They certainly know how to take care of their prospective customers and were able to do it seamlessly. If you are in the market for a new vehicle or certified pre owned then you really shouldn't look any further than the team here at Louisville Infiniti. I made some requests on my family's behalf and they were more than willing to work with us. Awaiting the final details on the new car but am assured that they will deliver as promised.

Kim Duncan

I had a wonderful experience at my infinity dealership in Louisville Kentucky. I just went in for a routine all change and maintenance check up and they were fast and efficient and so very friendly

James Herrmann

I went in for a simple oil change and tire rotation. They got me in and out in roughly 30 mins from my appointment time. I love the staff and they make me feel welcomed.

Katie Clarkson

BEST BUYING EXPERIENCE EVER!!! My salesperson Matt Murphy was awesome at helping me find the perfect Infiniti QX80. I have been shopping online for about 3 months and couldn't find what I wanted. Matt kept in touch with me and called me when he got a QX80 in he felt I would like. It was PERFECT. The whole transaction was fun and easy. Matt handled everything from start to finish. The finance manager Victor was very nice as well. I would suggest anyone to Contact Matt at Louisville INFINITI if they want a perfect buying experience.

KImberly Marshall

Prior to purchasing a car from Louisville Infiniti, I drove a Nissan Maxima which of course we know are a family brand. After my experience with Louisville Infiniti and my salesperson, Frank, I will always drive Infiniti and hopefully from Louisville Infiniti. I currently reside in Charlotte North Carolina so could have chose to purchase from a Infiniti dealers in my area but so glad I made the decision to go with Louisville Infiniti. The level of service they provided has now made me a loyal Infiniti and more matter of fact a loyal Louisville Infiniti customer. I would recommend them to any one in the market for a vehicle. Thanks Frank and Louisville Infiniti!

schaFWAX

Was met by maintenance rep at the door and was promptly attended to. Rep was helpful in resolving issue of incorrect quote from using their website. Went over in detail all services to be performed. Loaner was provided at no cost. Turn around on maintenance was 1 day, with one minor issue after car was returned. Issue was fixed at no cost after car was dropped back off.

Omar King

Louisville Infiniti has an excellent sales team. I shopped Acura, Lexus and Mercedes against the Infiniti and the salesperson, Cam Meredith was patient with my wife and I, explaining the differences between the makes and models helping us make the correct decision. I bought a 2017 QX60. Love the SUV!!! Thank you Louisville Infiniti for making this the best buying experience ever!!

Andy Simmons

I had a GREAT experience from the second I walked in the door! I ran into Dave Nelson, the stores GM in the customer lounge,He was there greeting service customers early in the morning. He took great care of us we LOVE our new Q50!

Overthrone

Maya and the team at Louisville Infiniti did an amazing job with finding the perfect car for all my needs. I was looking for something sporty, reliable, and 4 doors. Great experience I will be back for sure

Demarco Gant

My experience was simple and easy! I wasn’t pressured to look at any vehicles that I was not considering! Stop by and see Daymond, he’s well experienced at what he does! Thanks again Daymond!

Tammy Love

The staff are very friendly and professional. Able to get my car in and out in timely manner

Juju Santana-DeJesus

I always enjoy visiting Infiniti dealership. Customer service is really friendly & polite. And they're up front about your car or suv for services. I would like to thanks all da staff at infiniti. My vehicle is running real good...

nathan nufer

They got my car done extremely fast, but then acted like they couldn't replace fog lights or Headlights... and told me go to a collision center.

Akshay Mahesh

After 10 years with the Infiniti brand and 226,000 miles on our 2007 M35x, my family was in the market for a 2018 Infiniti Q50 Hybrid LUXE AWD and found a one for a great price at Infiniti of Louisville. I had the pleasure of working with David Murphy, General Manger, and Natalie Parrish, Infiniti Brand Specialist. Both of them were super helpful and extremely kind. Being from Dayton, Ohio, it was difficult for us to make the trip down to Louisville, but this was no problem. All interactions were taken care of over the phone, via e-mail, and (even more impressively) via text message. I was super impressed at the efficiency of buying a car via text message. Not only that, Infiniti of Louisville went out of their way to make my experience easier by sending easy-to-understand pricing and working with me to get the best deal. Additionally, Louisville offers a very competitive Lifetime Warranty! I strongly recommend checking out Infiniti of Louisville and would, again, like to thank David and Natalie for their time and help!

Erica Chowning

Nick and Cam made purchasing a new vehicle a great experience. Nick was happy to listen to our needs and genuinely cared about our family. It was our first Infiniti but won’t be our last!

Yohan Park

I purchased a 00 Mitsubishi Eclipse through Nancy, my first purchase through a dealership. Nancy and the people at Sam Swope were great and professional throughout. Although the stack of paperwork was quite intimidating, they walked me through the whole process. I love my new car.

Jennifer Brian

Anna and the whole service crew were great! Prices were also better than anywhere else I checked. The Infiniti family certainly is a good one!

Bennett Reynolds

Stu in parts is Fantastic. Best parts guy around. Takes care of business and offers GREAT customer service! Kathy in service is also very nice and helpful. On the other hand, Miguel wasn't helpful or pleasant. Overall service experiences are pretty good.

Larry Henn

Working with the staff at Louisville Infiniti was wonderful. Everyone was friendly and very helpful. In addition to the great sales, parts and service departments were over the top friendly and helpful. If you are considering buying a car, I highly recommend Louisville Infiniti!

Andrew Goetz

We have been a customer since October 2012 and have had nothing but A+ service. There is not an Infiniti dealer in our area and I drive 118 miles one way for Louisville Infiniti's service. It's an Infiniti dealer, so not as cheap as a local small shop would charge, but very, very fair price and we are very, very happy dealing with this dealership's service department. We plan on replacing our Infiniti in a few years (after current last child finishes college) and we will be going back to Louisville Infiniti due to our positive experiences over the year. Thank you Miguel Leon and Bill Baily!

quinton vanmeter

Recently bought a suv from Maya at Louisville Infiniti and it was a great experience. She is so knowledgeable about the cars and I really learned a lot from her which helped in making my decision. She made buying a luxury vehicle a really fun experience. Highly recommend her!

Marvin Yormie

I am thankful that they were able to get me in much earlier than scheduled.

Simmstar

The service side of Infiniti of Louisville has been absolutely perfect, I have been taking my wife's Q50 to IofL for 4 years now and I have no complaints fast, friendly, and Reasonable.

Lisa Daniel

Great friendly staff and repairs were done thoroughly

Jim Benson

Spencer was very helpful in our recent purchase. My wife and I are confident that we have a quality vehicle that meets our needs and will provide peace of mind in terms of quality service.

Lorena Brown

I recently took my 2009 G37 to the dealer because sometimes didn't want to start and the dash lights were flashing, the first time one of the services rep act like didn't believe me about the problem and he told me that the problem was the key fob battery was low and he reseted and changed the battery, charging me $120 just to look my car, and that i should call him back if the problem persist, i wasn't happy. 2 days later happens again, so i took the car back and Miguel took it, he did a deeper research and he found 2 blown fuses, he changed and reset the computer, my car didn't have any problems since and even my clock is working. Next time i need a services for my car i will take to Miguel, thank you for taking the time to find the problem Miguel.

,Damion Hazlett

My experience buying my new truck was awesome. Natalie was so nice and so knowledgeable. Everyone was extremely helpful and not pushy in any way. The experience was excellent.

Cordell Kemp

Kris, Maritz, and another member on the internet team were fabulous in getting the deal done. I live in Michigan so one can imagine what one will go through with during the process. Kris made sure that I had a ride back from the airport dropping off my rental. They made sure I had the exact car I was looking for. If you are particular about your car, then check this internet team out!!! They will hook you up even if you don’t live in Kentucky!!

Zach Fry, The Real Estate Guy!

There was a time in my live when I thought I would have NEVER purchased a vehicle from a car lot. I thought they were overpriced, high pressure etc...My experience with Andy Simmons at Swope couldn't have been any different and nothing short of one of the best business transactions I've ever had. I did my homework and shopped around a LOT! Andy was really consultive based. I was there because I wanted something and he got if for me for the best price and terms I'd seen in the recent months watching the market. I truly felt it was a win/win! I'll be returning and recommending it exclusively from here forward. Thank you all for the impressive service

Patricia Jenkins

The way Ms Anna Graff greets and takes care of you personally is very appreciated. She was very knowledgeable about the details of what was wrong with vehicle and took the time to explain things in detail. Thank you.

Tanya Blair

I would like to Thank Erin and Frank for always providing excellent service. I would highly recommend Louisville Infiniti for sales and service!!

Devin Moorer

I went in for a used vehicle and came out with a great deal on a 2017 Q50! They have an awesome team that worked to get me the best deal possible. Thank you Maya and everyone that did their best.

Tara Schott

Sam Swope Infiniti should be your next dealer of choice. The experience we had purchasing a used QX56 and trading in a leased Hyundai was STELLAR! Jeremy and his management team Nick & Andy were not just professional and timely, they truly worked with us to ensure we were satisfied with the deal we were given. If you've ever traded in a lease, you know it's complicated & the team at Sam Swope made it smooth & worry free. We had done all our research online and knew the vehicle we wanted when we approached the lot, Jeremy & his team made it a reality. THANK YOU for making our purchase experience a pleasant one! If you're shopping for a car/truck/SUV, definitely check out Sam Swope Infiniti.

Kevin Baer

Friendly staff. Wants to and works hard to earn your business.

G. Frank May

This is a beautiful well ran business. Everyone that I dealt with was professional and friendly. I was definitely impressed. The used car I test drove was presented well. Danny the sales manager was very nice.

Bart Marshall

Michael made the whole process of buying my wife her dream car a breeze. He went out of his way to make the surprise for her memorable. Love the vehicle and the people I've encountered so far.

David Haupt

I was able to drop my Infiniti off and secure a loaner to minimize my time away from work. I was updated on my vehicles status and notified when it was done. Also had it detailed and it looks like new

Melvontae Reese

I come here all the time service is great! If you come Steve B. The service manager is an awesome guy and knows a lot about if unit and cars period. I usally deal with the Infiniti reps when I come in they are great to. If you do come ask for Sean or Miguel

Justin Russell

I called in with a question about an issue with an Infiniti FX35, and a technician (Alex) talked with me over the phone about how to solve it. The technicians aren't paid hourly, so thank you for taking the time Alex, to answer my questions. Super helpful staff at this dealership.

Donna Owen

Great service and communication with Infinity of Louisville.

Todd White (Spin-A-Round Sound)

Anna was amazing as a service representative. Very attentive to our needs with our QX80. Thank you Anna!

K W

I could be serviced to a much closer location, but Louisville INFINITI never disappoints....always courteous; with a magnificent experience every time!

Rachel Sampson

Hands down one of the best places to go. Cam was fantastic about working with my budget and getting me into the car I wanted. Absolutely excellent service from these guys. I won't ever buy another car anywhere else.

ed johnston

Our salesperson Maritza was outstanding, completely know everything about the car inside and out. Extremely friendly helping, answered all my spouses questions and even showed how all the features worked a couple of times.

Justin Borgman

Great experience. Ian is a good dude and the big dog David is going to have my car waxed and washed next time I am in Louisville. Recommend this place.

mike sanderson

Louisville Infiniti always exceeds high expectations. Friendly, timely, professional and great work. Very smooth operation. Snacks and refreshments aren’t bad either!

Anthony Holland

Great service! I was having a loud noise from front wheel and drove by the dealership. Anna got me right in and they took care of the issue of a couple of loose lug nuts.

Becky Porter

I bought a new QX80 from Matt Powers a couple months ago. He was extremely helpful through the whole process and made the process very easy.

Ben Cawthon

Most customers come in hoping for a good outcome from their service All I can say is my recent service experience with Anna was very pleasant and professional and exceeded my expectations, she even called me back after hours to check on an inquiry Each encounter I have had with Anna since I first brought my Infiniti's has been exceptional I noticed that Anna had a Service Excellence award on her desk for 2019 which I am sure was well earned I recommend she get the same Excellence award for 2020

Craig Lee

Great experience. Everybody was extremely curtious and helpful. I had the opportunity to test drive many vehicles. Negotiation process was very efficient and professional and they stayed after hours to work with me.

Robert Glass

our Service Specialist, Anna, does a great job! Appreciate getting our parts in early and getting our car back to us 3 days early.

Michelle Blair

Great experience! Second time that I have purchased a vehicle from this dealer. Highly recommended. Nick is the best

Wilbur Hooks Hooks, Wilbur E

Excellent customer service. Anna is wonderful to work with an take care everything that is due for service.

Ann Toni Kereiakes

Excellent Service!!! Steve and his team are professional and explain every issue. I even use Infiniti service for my non-Infiniti second car.

Renee Frashure

This is the second time.dealing with infinity service and they are always professional and. Friendly Anna is very warm and helpful

Amanda Petrie

Great service experience! Smooth transaction. Thanks so much!

angelique parker

It’s always a good experience at my Infinity dealership. Anna is always delightful and takes care of my needs. Thank you to the Infinity team

David DeMuro

Have been going to Louisville Infiniti (Sam Swope) since 1992. Have always been treated courteously and professionally. On my third Infiniti and will, at some point, be getting a fourth. Everyone there is great.

Kevin Chesser

We love having our Infinitis serviced at Louisville Infiniti. Anna is the best! Finally someone we can trust with our cars! Thanks Anna! See you soon.

Dennis Bane

The service department is so friendly, fast and professional. I give them a 5 star rating.

Jonathan Smith

Currently live out of state but this is the second infiniti i've had serviced at this dealer and it's always a great experience.

Wendy Hayden

Great service and friendly staff. Always get me in and out quickly and try to make it as convenient as possible for the customer. Thank you! Ann is awesome.

Sean Verdi

In the short time I have owned my Infinity, I have used the shop twice. The buying experience and the service shop have been superior! Good job!

Farrah Allen

Always have excellent service at infiniti! Anna is really exceptional with the way she treats our family! I don’t wanna deal with no one but Anna she cares❤️

danny eggleton

The staff at Louisville Infiniti was very friendly and knowledgeable. The product is superb and the facility is amazing. I would definitely recommend them to my family and friends!

Amanda Fazio

Keith was AWESOME and so easy to work with. 10/10 recommend.

THE SNOOZE BUTTON

I Love both of my infinitis. My cars are amazing and run so smoothly. The service is always great and everybody is so friendly. I would highly recommend Infiniti.

theshecamel

this facility is top notch, I was treated very well, the waiting room has drinks and snacks if u like and my waiting time was short for a oil change and general service.

Hope Jones

I had the MOST wonderful, ZERO pressure, HONEST, highly knowledgeable, patient, polite, fun and MOST of all EXCITING CAR buying experience ...yes ...you did read that correctly!! I did say CAR BUYING experience here!! You are treated with the up most respectful attitude from the moment you step inside until the very end of your experience. If you know much about shopping for a new/used car it is usually a HUGE PAINFUL HEAD POUNDING HIGHLY STRESSFUL EMOTIONAL DREADFUL EXPERIENCE!! WELL...I met one of he nicest ladies who told me from the start that her goal was to make this experience a very POSITIVE one and as PAINLESS and QUICK as possible! AFTER I FINISHED LAUGHING I JUST shook my head and thought "yeah right LADY .. I have never heard of this EVER happening in this business" ....she for the very first time was RIGHT ! YEP!! Natillie...Natillie...NATILLIE!! You are the TOP SALESPERSON FOR A VERY GOOD REASON!! YOU ARE SUPER POLITE! BUT MOST IMPORTANTLY, to me anyway .. You TRULY LOVE WHAT YOU DO! I believe that YOU do want to make this experience a painless one for everyone .. I think that is truly your goal and you certainly go ABOVE AND BEYOND FOR YOUR CLIENTS!! I WOULD HAVE NEVER THOUGHT THIS WOULD EVER BE! YOU PROVED ME WRONG .. I JUST never thought this experience was possible! There are so many things involved in this process that I never thought anyone could make this ENTIRE process from START to FINISH a positive one! The entire process with you Natillie was positive the entire time(even through my huffing and puffing, tears giggling,and all my 400,000 questions I ask and some of them more than 2 even 3 times) you NEVER NOT ONCE became inpatient with me and that means so much! You are incredible at WHAT You do! I will send everyone I know to You. I only wish everyone in this business could do half of what you did for us! People would have profoundly different attitudes about buying cars. I dont know ANYONE WHO LOOKS FORWARD TO HAVING TO BUY A NEW CAR! You truly changed my entire attitude and i sincerely truly appreciate ALL your HARD WORK AND LONG HOURS THAT I KNOW YOU PUT IN! OH!! BY THE WAY, I LOVE LOVE LOVE MY NEW 2018.5 INFINITE QX 30 LUXE!! Its the most BEAUTIFUL FUN car I have ever had! I still can't believe it's mine!! Thank you for making this happen for me and giving me the peace of mind I longed to have ! You are AMAZING!! Have a wonderful day !! Sell !Sell! Sell! I will be in to see you soon! God bless you !! Hope, 2018..Louisville ,Kentucky.

Kathy Edwards

Everything from making an appointment, to driving in for service and getting a loaner was easy! Everyone is courteous and explained everything to me! Great experience!!

chris rhorer

Keith was very helpful. He worked hard to find a car that fit my needs and was able to answer any question I had.

Dima Foox

Amazing experience! The absolute best car service! They go above and beyond every time and exceed expectation! These people truly deserve the best!

Patty Louise

Very good experience buying my new QX60! Keith was very helpful with keeping me informed!

Marcus Poyntz

Great service and very nice staff.

Ruth Schmidt

Everyone in the service department was very helpful.

Barry Brown

I had the oil changed and tires rotated. No appointment was necessary. They washed car afterwards. Free WiFi in waiting area. Starbucks keruig with free sodas also.

Bob Wray

I continue to be a Louisville Infiniti fan. Their customer service is phenomenal and very accommodating.

Danielle Blandford

Best customer service in Louisville!

Scott Circo

Miguel and Anna are the best. They’re the main reason I’m loyal to Infiniti for this and my next vehicle

seth gross

I highly recommend Louisville Infiniti and Daymond Marks. They were easy to work with and professional throughout the entire process.

John McCafferty

They were very clear about the work to be done and the associated costs, gave me a loaner and everything was completed in a timely manner.

Ronald K. Shobe (Ron)

Great service and pleasant courteous staff!

Brandee Johnson

Great service and customer care.

jeff noe

Awesome service. They truly want us to be pleased with our purchase decision!

Michael Rowland

Service was exceptional as always. Literally 100% of the time. Thanks

Felix Bonet

Best customer service in the area, will always bring my vehicle here.

James DeLaney

I highly recommend Infiniti of Louisville, the service was top notch and was very impressed with my experience. If you are debating on a vehicle purchase seriously consider Infiniti of Louisville.

Bonita Akins

Louisville Infiniti took care of my car service needs! Very professional and accommodating!

Nick Freadreacea

Infinity has been my go to service destination for years. I always receive excellent fast service and the associates that work there are truly professional.

Rachna Hajari

It's was very pleasant and speed was amazing but wasn't too much impressed with inside cleaning job for the first time after I got the car.. well overall it was okay not too bad..

Christopher Keeling

Infinity always takes care of me when it comes to taking care of my car! Anna is also the best!! Thank you !

Kirk Esarey

Excellent service. Anna Graf does an amazing job and communication is always there. Thanks!

Josh Richardson

Anna Graff and her Team at Infiniti Service Department are Awesome. They provide GREAT Service.

Robert Cassman

Natalie was very easy to work with.

Kristen Johnson

Great customer service, great automotive service, great location, great waiting room with amenities such as snacks, pop, coffee, wifi, tv, etc. Only downside is it's really pricey at around 4 times the cost of a shop but the dealership is expert on the car and has most parts on hand so you get quick clean precise service so it's up to each individual service to where I weigh wether to have the work done there with confidence but much higher cost or to risk another shop at a deeply discounted rate.

Allison Clary

II didn’t have to wait very long to hear my car was fine and that I also wouldn’t be charged for my visit.

Lee Ann Zwiebel

They are always prompt and courteous….

Renee Shafer

Miguel in the service department is superb! Always takes great care of you!

Michelle Gammons

Great service with the service department

Jill Phillips

Had a great buying experience with the most charismatic & knowledgeable sales associate Nick! Love my car!

Joe Cormell

Very nice experience with everyone involved with the purchase of our new vehicle. Will recommend to anyone looking for a new car.

Heather Barrett

Fantastic experiences. Anna truly cares about her customers. She always goes above and beyond.

Amanda Duncan

Great customer service. My vehicle looked very clean when I picked it up.

Nisha L

Very Professional, polite and helpful. Quick service and convenient.

Amanda Volpe

Great place to go. I defiantly recommend you to get help from Cambron Meridith if your looking for a car. Very professional and knowledgeable. I wouldn't go anywhere else!

c c

Very concise customer service, prompt and helpful

Alison Gapen

I love Louisville Infiniti. The staff is wonderful and the facility is beautiful! This place really knows the value of a customer!

jeffrey wassmer

Great experience buying vehicle. Entire staff was very friendly and professional.

Gregory Hatcher

Staff was very friendly , not too long of a wait. Will defiantly continue my car service needs at this location. Thank You!!!

Lacey Gunn

Friendly service. Great area for customers to wait, clean and quiet.

Phillip

Wonderful experience with the Louisville Infinity service department especially the kind an knowledgeable Service rep Anna G.

George Cissell

Very friendly staff,Anna was great

B Warner

Sales and service staff are incredible. What a great experience buying our new QX80.

SHannon Ford

Zack was very helpful and we were very pleased with the whole experience. Would recommend them to everyone.

Leah Mebane

update: GM reached out after my first review to try and correct the situation. The extra help was appreciated. and made things better.

crystal willinger

Great place to go and very friendly people. I recommend Cambron Meredith, he knows exactly what he's talking about and can help you find the perfect car for you!

Russell Powell

Infiniti was very professional answered all my questions and did a good job with the services they rendered

Robert Carlson

Louisville Infinit always does a tremendous job. Anna Graff is fantastic.

Gary Cecil

Friendly quick service

David Watkins

This place was great. Everyone was so professional and polite. I was glad to have this experience with such exceptional people.

Darryl Kennedy

It's a little pricey but a great place to take your vehicle and the people were great 👍 …

Mike Hardy

The salesman and the sales manager were very informed and easy to work with. Very low pressure and they did what they needed to do to make the sale.

Ash Suri

Excellent service by Anna

Mark Crush

This company has always been excellent for the past 15 years. Service with Anna and others outstanding.

David Bundren

One of the best car purchases that I have made. I will definitely be purchasing another car from Infinty of Louisville.

John Schroeder Jr.

Very pleasant experience, the service department was spot on with our vehicle service requirements and then some!

Ricky Stonicher

Everything was handled well, took a little long but at the end they met my expectations. There was a service issue which was handled promptly.

Michele Taylor

I have always had a great experience at Infiniti. I was really glad to see Anna come back

Hannah Leigh

Everyone was very pleasant and helpful. They also cleaned the inside and outside of my car before picking it up.

Melvin Howard

Very professional and friendly. They worked with me to make a decision and didn't try to push me into anything. I will definitely go back.

Kathy Driscoll

Service department is fabulous-especially Anna!

Christie Fessel

Great service provided by wonderful people. I can always count on excellent service when I need it.

Deedra Pennington

Amazing customer service from Miguel! He turned a possible unpleasant situation into a great experience!! Looking forward to future service !!

Jim King

Great service, Anna is always a pleasure to work with.

greg NEUWIRTH

I have always been very happy with the service that I have received at Louisville Infiniti.

Robert Allen

Friendly and helpful staff. Verry clean dealership

Ajay Singh

I don’t have experience with sales department here but service department has been exceptional.

A Davis

They have a great team throughout, and have made the experiences from purchase to service very efficient.

Kim Goff

Fine

gary daily

Great place to buy a car. Staff was great and very profesional. Gary

Dishona Rogers

Erin is awesome!

Laura Lusch

Easy online appointments...fast, quality service...Anna is exceptional !!!....

Jeff Byrn

Steve and his team at Infiniti do a great job, always feel appreciated there.

Kay Ballenger

Louisville Infiniti is a very professional business and the staff are nice to work with

Lisa Wemes

Thank you for your amazing customer service.

Russell Smith

Michael Gapen was low-key, no stress. Terrific buying experience!

Melissa Barnes

They always take great care of us..... Thanks much The Lightcaps

Jennifer B.

Excellent auto dealership. You will have a hard time beating this dealership anywhere.

Chris Cathey

Excellent experience in the service department!!! Very efficient and great communication!

shana raglin

Louisville Infiniti is absolutely wonderful. Staff is super friendly and helpful.

Barry Keels

Excellent customer service and exceptional vehicle care. Totally Satisfied!!!

dan iceman

Anna was and continues to be a 10. Thanks Infinity of Louisville.

Gregg Thompson

Louisville Infiniti has been excellent in every way for me over the years.

Gary Coffelt

Nice people. Assessed my problems quickly and got me out on a timely basis.

Seth Hays

Great prompt service. Excellent!!

Ariel Edlin

Cambron was highly professional and made my experience worthwhile. Would highly recommend!

Olivia Thompson

Had a wonderful experience with Cam. Knowledgeable and didn't make me feel pressured! Thank you!

Marshall Hadley

KEITH WAS VERY PROFESIONAL I WOULD RECOMMEND HIM TO ANYOBE ,,,10 STARS QLL AROUND

Michael Fite

Great Experience!! Awesome Customer Service!!!

Cary Franklin

Very easy to work with and tries to make sure all your questions are answered.

Joe Wickey

Quick and Professional !

Brittany Swan

My issue was resolved with David, he did everything he could to resolve my issue which meant a lot.

Carolyn Schell

Good experience No nonsense deal Provided just as promised Thanks

Ariel Kronenberg

Great Service every time. They make you feel like you are important.

Kristina Wheeler

Wonderful service!!

John Komp

Anna is professional and courteous.

Jessica Dones

Great Service Department

Nilesh Sharma

As always Anna G provided an excellent service.

Sharon Toodle

Excellent service

Sweet & Sassy

The people at infinity was very nice and polite.

Ousseynou Soumare

Courtesy, willingness to use any appropriate means to help you get what you look for

Debby Comer

Great experience! On time and great results.

Crystie Neel

Excellent service and turn around time

Tom Thumb

Great job, always go above and beyond!

Jessica Patterson

Great and friendly staff, fast service

BamafaninKentucky

Excellent customer service, along with committed employees.

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