Reviews of Lexus of Louisville. (Car Dealer) in Louisville (Kentucky).

Lexus of Louisville

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366 Comments

Car dealer

Lexus dealer

2400 Blankenbaker Pkwy, Louisville, KY 40299, United States

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Information of Lexus of Louisville, Car dealer in Louisville (Kentucky)

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Reviews of Lexus of Louisville

hananh scott

We had a great experience! I needed a vehicle quickly and didn’t have time to shop around for one. I reached out to Lexus Wolfinbarger and gave her my criteria. She found several cars that worked and I was able to purchase in one trip! When we picked up our vehicle after several enhancements, she was there! She checked in several times afterwards to make sure we were happy with our purchase. It was a great experience overall!

charles bowen

The experience we had with Lexus of Louisville was excellent! This was the smoothest vehicle purchase we ever experienced. In one days time we were able to test drive, negotiate the price, trade in our vehicle and be prepared to close the next day. The day following, within 30 minutes we were driving off in our selected vehicle. Everyone from the salesman, the service manager , to the F&I person provided great customer service. We are very satisfied.

Ronald Campbell

Good for buying a vehicle, but I had a tough time with their service department. The price for service online, was not the price I was quoted once I arrived in person. A few dollars here and there is fine, but the service was over 50% more than quoted online. I was asked to enter my VIN for accurate quote online too. The basic service person talked over when I tried to explain how the price online was different than quoted. He was just plain rude. Later, I talked to the service manager, and she was not very nice either. If I was corporate Lexus, I would consider helping Louisville with their scheduling system and getting the pricing squared away. Time: 4:45pm, July 22, 2022.

Troy Roach

This purchase was my first experience with Lexus of Louisville and it was the most pleasant vehicle purchase I have had. Mr. Adrian Vogt was very knowledgeable about the used vehicle I purchased even though it was an Audi and not a Lexus. He was always courteous and polite, and very prompt to answer any questions I had throughout the entire process. Thank you Lexus of Louisville for having a very professional and courteous sales team. It was a pleasure doing business! I look forward to future car buying experiences with Lexus of Louisville. Regards, Troy Roach

Toni McDaniel

When I walked into the dealership I felt comfortable! I was greeted very professionally but truly humbling personally! And I had an idea of what I wanted to pay,so salesman never once mentioned a price ! And he answered all my questions honestly and if he wasn’t sure, he had inquired through other team members that all worked diligently together to make you feel welcomed!!!! I would highly recommend LEXUS OF LOUISVILLE! They took good care of my daughters Lexus also!!

Melanie

Great service all around. Adis, Our sales agent, was great to work with. He kept me informed of my order status and worked with me to get my car or similar as soon as possible. They had a technical team show me all the features of my new vehicle. I like to buy a vehicle every few years and this was the best service I have ever received. I am looking forward to coming here to service my vehicle.

Carol Black

Lexus of Louisville has traditionally in the past been very professional and friendly to work with. I have always been more than satisfied with their sales teams. Most importantly to me are the services long term that are all part of maintaining my Lexus. I recently purchased my fourth Lexus from them. Purchasing my Lexus was a very pleasant experience. Armin, as my salesman listened to my requirements for my Lexus. He is an asset to Lexus of Louisville! I discovered that nothing had changed with the quality of service. I look forward to enjoying the same experience with the Service Department. All I can say is Lexus of Louisville, the same yesterday, today and in the future.

Hanh Pham

I have been looking for a vehicle for awhile. So I have met my fair share of different sales and finance managers. I have to say my experience working with Cambron and Jerry was amazing. They worked with me on what I wanted and made the whole process quick and easy. Everyone at the dealer was nice and welcoming as well. So thanks again for a great experience and I will be buying from y’all again in the future.

Laura Jones

Very nice facility, quite a bit of inventory compared to some other dealerships we had visited. Great customer service! Brian was our Lexus rep and he was so helpful. Even though these cars sell themselves he did a fantastic job!

Gail Gunter

Our salesperson was so nice , wasn’t pushy. Very informative, and inquired about issues she wasn’t sure. It was a very pleasant experience, which is very rare when buying a car. Lexus of Louisville is all about customer satisfaction. Big thank you for the entire experience.

Christopher Munford

Both the sales person and business manager were warm, welcoming, and professional in their business dealings with me. They were extremely well accommodating around my needs and applied no pressure to close the deal. In my seven decades of buying cars, this was by far the best experience I've ever had.

Lisa Pritchard

Bryan Bean was awesome. Professional and quick to assist me with my requests. Service with a genuine smile. Jeanie was also wonderful. Patient, professional and genuine. They made me feel welcome and valued. Highly recommend Lexus of Louisville!

Jane Schultz

John Dean is my service specialists and he always exceeds my needs and expectations. The excellent service I receive has been instrumental in my being a very long term Lexus customer. The quality of the Lexus vehicles coupled with unequaled service and customer care can’t be duplicated.

lori sherron

Bryan Bean took the time to show us multiple SUV’s, was very professional and efficient. Extremely knowledgeable on the vehicle and brand. Bill took the time to show every feature of the vehicle and assisted with app set up. The customer waiting area was very nice and a way to relax while paperwork was being started. We will be purchasing from Lexus of Louisville again!

kimtony Moran

Our AMAZING experience started with our AWESOME sales person Lexy! Lexy went above and beyond and we have never been more satisfied in making a purchase. Lexy made it a fun and exciting experience. I will definitely recommend Lexy & Lexus of Louisville to all our family & friends!!!

Sarah Ferrell

I was recently at Lexus looking for a used vehicle and I had the best experience. Lexy was the person who helped us and she was beyond educated on what features every car had and made our experience so memorable. If you’re in the market, you definitely need to go see Lexy at Lexus of Louisville!

Dusty Cyrus

Maintenance took slightly longer than originally told, but these things happen; I wasn’t on a tight time crunch so no harm. That being said, probably best to undersell and over deliver (ie don’t tell me an hour if it might take 2). That being said, the customer lounge was clean, quiet, and stocked with snacks and drinks. The reps I spoke to were all helpful. Great dealership overall.

KRS _______

Cannot say enough about the service. Made buying a car a pleasant and enjoyable experience. Had a small issue on the way home but they were on it and had a solution faster than I could believe. Super happy with service and purchase

Dottie Nelson

I had a great experience at Lexus of Louisville when taking my car to be serviced for its 20,000 mile check up. They were very informative and completed the service in under an hour while I waited. Top notch customer service.

Al Johnson

I am a big Toyota and Lexus fan. Reliable well built cars! Our local Northern Ky dealership has developed a bit of an attitude due to inventory shortages. They acted like they were doing me a favor selling me a car. We were buying out a lease and getting a second new car. this is the 4th Lexus my family has purchased with the last 3 from Lexus of Louisville. It was worth the hour long drive every rime. Drove away with both cars in under an hour. Super simple, super easy. Managers and employees were professional and easy to deal with. I recommend them highly.

Connie Wright

I'm sure the car is fixed overall and in good shape. However, for a $2071 bill I did expected a car wash. And I didn't expect my clock screwed up six hours ahead and my seat memory changed. For the excessive price you folks charge, I could have gotten better at Mazda or Toyota. Not very hapoy!

Laney Smith

Superior service !! This is my first service with Lexus of Louisville and they have definitely exceeded my expectations! I previously owned a Range Rover and I was consistently UNDERWHELMED with the average or below average service and long wait times for appointments as well as the high cost. Lexus of Louisville has a lovely 2 nd floor lobby area where I can look over the service department and watch my vehicle during service ! Lobby also has plenty of coffee and snacks and drinks! Cheers to Lexus of Louisville

Karl Petruso

We were on a cross-country trip and needed an oil change and alignment for our ES on short notice. Lexus of Louisville squeezed us in quickly, and Cameron Rudd had us in and out in about 75 minutes, which allowed us to keep to our pressing schedule. Our sincere gratitude to him and to the L of L mechanics who serviced our car!

russ beardall

Another five-star interaction with Lexus Of Louisville… I purchased the regular maintenance option where they pick up my car and provide a loaner. This is my first 5000 mile check up… but if it continues like this… Best money I ever spent!

Barbara King

I've been receiving quality service from Lexus of Louisville for the past 9 years after purchasing my vehicle from them. There staff is professional and courteous and doesn't try to sell you any services you're not in need of. Will continue to receive my vehicles service maintenance from Lexus of Louisville.

Derek Galloway

My service advisor Anna was amazing! I had a really positive experience, she explained the whole process, gave good recommendation, can’t wait to continue my services with Lexus of Louisville!

Bruce Coyne

Excellent customer care from Mr. Jerry Moore and sales associate Mr. Armin Radojcic. They ensured our new RX450H was a smooth, fair, trouble free transaction. Their attention to detail and professionalism exceeded our expectations. We are excited to be new customers of the Lexus family.

Shelly Stutzman

Having used other dealerships for service, the service department is enough to make you wanna buy a car from Lexus OF Louisville they’re fast efficient and polite some thing you don’t get much anymore specifically in any sort of auto repair. I trust the mechanics that is another thing that’s hard to find. I found out the hard way! I won’t take my car anywhere else.! it doesn’t really save you money to take it car somewhere else and they can’t repair it correctly. Lexus OF Louisville will.

Kelly Mahaffey

First time purchasing a Lexus and our experience was great. Everyone was very friendly. Best experience we’ve ever had on a car lot and purchasing a vehicle. No high pressure sales just friendly helpful staff. Adis Radojcic is top notch salesman. Answered all our questions and if he didn’t have the answer he got it.

Cathy Mangels

I was very impressed with the quick and professional service on my 2022 Lexus 350 at Lexus of Louisville this week. They provided me with transportation and Morris the shuttle driver was a good driver and very polite. I will recommend Lexus of Louisville to my friends.

Ervin Anaya

Great service. Labor is expensive but they do a good job. Just make sure you know what you are having done and discuss cost up front. They have always shown prompt and good communication from their staff.

Laura Williams

Bought our new Lexus yesterday and we couldn’t be happier with the service we received from Mr. Bean. The trade in value exceeded our expectations. This was the best car buying experience I’ve ever had. Thank you Lexus of Louisville.

Rick Cartuyvelles

I had a very good visit for servicing my vehicle. My service advisor Graham listened to my issues with the vehicle and worked to resolve them timely. Definitely check out the team at Lexus of Louisville.

Rusty Wells

Anna, my service advisor, was excellent to work with. She was very friendly and took time to explain everything. Overall, the service department is extremely well organized and efficient.

Curtis Coombs

My service representative Graham always goes above an beyond. Of keeping me informed of what’s going on with my Lexus. His level of service is a he reason I’m still coming back to the dealership for service after Six years!

D C

Lexus of Louisville has been great to work with. Bill M is so helpful and has made the buying process a positive experience. Looking forward to enjoying my new ride!

Eric Wasson

Everyone we dealt with, from sales to financing was so impressive. A special shout-out to Eric and Lexie for great help and amazing teamwork. Great experience and great dealer. Not to mention the car!!! We love it. Thanks to everyone at L.O.L.

Brent Massingale

Outstanding experience!! The team at Lexus of Louisville are not only knowledgeable and friendly, but are genuinely concerned about your car just as if it was theirs! Cameron and his team went above and beyond my expectations. Thank you guys for a five star service experience!!

Morri Landes

Great experience - start to finish! Really appreciate the professionalism and care throughout the search and purchase of our new vehicle. We are very pleased with the help and service we received from Tom and the Lexus of Louisville team.

Stephen Tipton

My daughter and I had a great buying experience. Our salesman Cambron was very courteous, professional and patient. Loving our NEW RX 350L!

Cheryl Richardson

Tom at Lexus of Louisville has the perfect personality to win a person over. He was knowledgeable, kind and followed through with every aspect of our interaction. We are very happy with our experience. Thanks, Tom!

Chauncy Craig

My wife and I were testing the waters when we visited the dealership. However, because of the ease of use and direct negotiations, we departed as new vehicle owners, and we are glad we did. Excellent customer service with Eric Baskette.

Ashley Sears

The salesman Bill was very nice and helpful, the dealership itself was very accommodating to my family (we brought our 4 children with). Smooth transaction from beginning to end, would highly recommend this dealership to anyone!

Shirley George

Lexus was very helpful in helping us get the car we wanted. We have been a customer since 2003 and it's because we are treated well,it's because it's the best car you can buy.

Jennifer Houchins

Hands down the best car buying experience I have ever had. Everyone was great, friendly and super knowledgeable. I recommend asking for Bryan As your sales guy!

Ruben Aradas

Lexus of Louisville provided a professional experience during my new car purchase. No high pressure sales tactics. The experience was pleasant and straightforward.

Julie Giardino

These gentlemen worked so hard to get our car deal processed even though we were unsure about car color, features and had to drive every color! They were patient and professional assuring this newly widowed lady that there was no rush. Two hours after closing, they were still setting up nav system to get us home. I could not be more thankful for their patience and professional care. If you need someone who is listening to what you need/want. Get yourself over to Lexus if Louisville. Ask for Bryan Bean. He’ll do a great job! Thanks Bryan.

Brian G. Cox Sr.

I took my car to be checked for bad shocks and struts. The Lexus technician was very thorough in explaining the shocks and struts were good and the mechanic at another shop was wrong. Thanks Lexus of Louisville!

David Bunel

My Salesman Cambron Quarles was very knowledgeable of the vehicle we purchased. He was kind, respectful, and very humorous. He was truly the highlight of me and my wife’s buying experience.

Bluecor 2099

Top service dept and customer care. Friendly but not trying to oversell you on unnecessary services. I like them better than Lexus of Lexington.

Wild Ohio State fan

Was told when my wife called to schedule service. That there were going to wash and vacuum the SUV and well. It was working that morning but some how magically within a few hours after we got there the vacuums and the car wash machine stop working. It has been nice working with them but just do what you say your going to do.

mark kessinger

Service Department is excellent! Everyone was very friendly and professional! The area while waiting for my vehicle being serviced, is better than any other dealership waiting area, by far!

Stanley Rourke

Electrical problem with my Lexus Hybrid. Your dealership did a thorough job of analyzing the possible problem areas. Hunter explained the results and we took action. Problem solved!

Rhonda Allen

This is the third car I’ve bought at Lexus of Louisville. They’re awesome- Bill has always done everything he can for me. Will keep coming back!

charletta gaddie

I love Lexus of Louisville. They always take good care of my car and they have a very nice staff team. Thank you

Terri Jones

I’ve had pretty good experiences when I take my car in for maintenance.. They take good care of me and my car. Thanks Graham and John

Rodney Brabham

I had an excellent experience buying a car from Lexus of Louisville Mr Bean was excellent made sure all my questions and concerns were taken care if .Would definitely buy again from this dealership

YD Jiang

The service is good and quick. They provided the courtesy car for the gap time. I really appreciate their good work.

W W

Excellent service. Graham Berry was the service manager. He has taken care of our vehicles for years and has been wonderful to work with. 1/2/23 - Service work performed and new rear brakes. Everything was completed on time and the quality of work was top-notch. Graham Berry was the service advisor, and he always keeps me informed during the service and repair process. My current Lexus is the fifth car acquired from Lexus of Louisville. It has run trouble free for the last 140,000 miles. Great automobile and a great service department made that possible.

Mora McCreary

Our sales person (Eric Truong) was very knowledgeable and efficient. We LOVE our new Lexus NX 250!

James Graves

Customer service was professional and proficient in every aspect of their job. Keep up the good work Staff. Job well done!!!

nicole yadon

Great experience! Their vehicle maintenance plan is outstanding. Love my Lexus!

Jim Letourneau

I had a new key made that had to be programmed. It was next day delivery. Everything worked very well. No complaints.

Tyler Rogers

I always have my vehicle serviced and repaired at Lexus of Louisville. They have been very fair and good to deal with on each of my visits.

Brian Brumback

Great dealership, overall great buying experience. Highly recommend Adrian Vogt he was great and very easy to work with.

Mary ann8 Franklin

I absolutely love the attention my SUV and I get at Lexus of Louisville. They are the best! They absolutely go above and beyond. Bill Marshall has now sold us 3 of the 6 we have owned. I love love love my LX570. Oh and it is one of a kind with alot of extra trim and completely replaced grill. It took cple months to get it the way I wanted. Hubby wanted me to be Happy for our 50th anniversary. Our service rep, Graham is just the nicest guy and that makes all the difference when I am leaving my 'baby" with them. They are all GREAT.

Deborah Vahle

I live in Nashville, but I took a trip that brought me through Louisville, and had been looking for a Lexus, so I stopped at this dealership on the way. I was so impressed with Eric, the salesperson who helped me, that I ended up purchasing my new car through this dealership and doing a trade-in--even though I had to wait on my new car to be delivered and had to make another drive up to Louisville to get it. I was very impressed by their willingness to do what it took to make the deal happen. Eric and the rest of the team were extremely professional and they treated me with respect the entire time.

James Robben

Great service. Fast and didn’t try to sell me things I didn’t really need. Customer lounge is top shelf

Daniel Greer

Outstanding service!! We were stranded in Louisville at 8 PM when an oil hose failed and lost all the engine oil visible on the dipstick. We had our car towed to the after hours drop off at Lexus of Louisville and the repairs were made the next day in time for a 4 PM pickup. The price was very reasonable and the service manager supervised the process from start to finish. The oil that had blown all over the rear of the car was cleaned up before the pickup because they provided a courtesy car wash. A bad situation was salvaged from start to finish in under 24 hours. Thanks Lexus for a job well done.

Frank Lett

Graham and Victoria are awesome!!! Graham makes every visit a pleasure and Victoria did an amazing job on detailing my car...5 stars!!!

Rob Hines

Bryan Bean is the salesperson to use! He makes it such a laid back and easy process. This is the 2nd new Lexus we have purchased from Bryan since October of 2021. That's why I will only work with him on any further purchase. Much thanks to Bryan, Simon, and the F&I team for making this a smooth purchase! Update. My vehicle had 2 miles on it when I bought it new. Haven't had it a week yet and it has been back to the dealer 3 times. The easy exit seat didn't work and I had to program it myself. And now the ventilated seats aren't working correctly either. The carpet mats that came with the car had one thrown in the back seat and they looked like they were 5+ years old. Salesman swapped them out for a set out of one on the showroom floor, and they don't even go to my car. So now I have to take them back as well.

Samantha Graves

I bought my car from Lexus of Louisville and the customer service was great. Now, when I get my car serviced I expect the same level of service. This last service, was mediocre at best. For all the money I spent, I would have expected more of an explanation of what I was paying for and more follow up calls on the status of repairs for my car. Lexus, in the customer service needs to do better.

russell fuller

Lexus of Louisville are the professionals for your Lexus. Their staff is very informative. They showed me the service history of my car over three owners (including myself) at Lexus Dealership. They are forthright about problems with my make and model. They look for available discounts even when I am unaware of them. Their pricing is competitive with non-Lexis car repair shops. They treat you well.

Dawn Suttle Forkner

Personal friendly and working to get my car lease done. Busy time for them and I came in a day earlier than originally scheduled but they worked me in. Always a longer process than would like but I have my beautiful car. Happy with everything!

Curt Amundson

initial service lady tells my wife they can't do an oil change on our Infinity FX35 because they have to order the filter, etc. And says isn't that an older model.... I bought the car used from Lexus of Louisville and they have done several oil changes without a hiccup. Why would you tell someone you can't do an oil change unless you are sure. The other service people and techs were great!

Brandon Leonard

Cambron and the entire team I dealt with for the purchase of my new vehicle was awesome. Made the process extremely easy and pleasant. Highly recommend.

Chris Hughes

Kind, friendly, eager to listen and help. Every person we have worked with at Lexus of Louisville…from sales to service…has been a pleasant experience.

Julio Reyes

Adis was fantastic and it was a great buying experience. No pressure sales and no nonsense add-ons. He was professional, friendly, and answered all of our questions. If you are looking for a Lexus or any pre-owned car, go see Adis.

Jim Condra

This was the first time the service associate took time to really explain all the findings from my cars maintenance and inspection. He had a visual aid that made it possible for me to understand how much brake pad I have left for each wheel. He truly proved the best service experience I've had at Lexus of Louisville.

steve adams

The service desk check in was smooth, they really care about their customers and very informative. They were kind, respectful, and very efficient if I could give 10 stars I would….. excellent customer care

michael balon

Hunter was very good communicating what the service would include and made follow up calls on the progress of the service plus the courtesy car was very useful. It was a perfect experience.

Kim Hay

Redirected me to the correct service needed on my 2014 ES350. Excellent honestly and advice.

Kimme Ryles

Service was fast. But I am not pleased with after my service my vehicle was not washed it had streaks in the glass. Hopefully next time my vehicle will get washed! Rushing doesn’t work. Thanks

Lynn Askin

I appreciate that everyone there is friendly and more than willing to help with whatever I have questions about. The maintenance they did on my car was done in a very timely manner.

Tammy Persinger

My salesperson, Adis, was amazing and answered all of my questions. He was very patient and attentive.

Laiken Hayes

Staff was very helpful and accommodating to my work schedule! Went out of their way to pull things together for me in advance as I traveled from out of town, and stayed late to finish out my sale-without making me feel rushed. Above and beyond!

Mike Haney

Excellent service. Great deal on new tires with $200 in rebates. Cam did a great job.

D. Mir

I want to give a huge shoutout to Eric at Lexus of Louisville. I had the great fortune of getting him when I called the dealership, they had an IS 350 I wanted, and I was pursuing a really stellar deal. When I told him what I wanted, he said he would call me right back. But when he called back in under 5 minutes I thought to myself that the dealership wouldn’t make me a good deal. I was wrong, they accepted it in under 5 minutes, and I made arrangements to go pick it up. I drove over 5 hours one way for the deal, it was that good. He was honest and professional throughout the process, and gave me exactly what I asked for, no last minute sales tactics or changes. I have sent him others as well and I can confidently say that you will be extremely pleased with your experience at Lexus of Louisville, especially if you deal with Eric. Ask for him when you’re buying your next car!

mae fischer

Great experience with with sales representative Adrian Vogt at Lexus of Louisville .Doing business at Lexus of Louisville was straightforward and transparent . Definitely recommend .

Nancy Hill

The service department staff are always friendly, helpful, and most of all honest.

Pat Beach

We love Lexus of Louisville. Tom was extremely nice and knowledgeable as were everyone else we encountered.

Amanda Willis

As usual, my experience at Lexus of Louisville was top-notch in every way. My service advisor was kind, friendly, and knowledgable. He went over what my expectations were and was informative about how long the process might take to complete. Additionally, he had me a loaner available and even helped me transfer my heavy child seat over as well as all of the other items that needed to come out of my car.

Moose 6

We drove 4 hours to get to the dealership. Understanding that we still had another 4 hour drive ahead of us to get home, Lexus of Louisville got us in and out quickly (1.5 hrs). From a car buying experience, we were pleased. However, from a Lexus buying experience, it didn't meet our expectations. If one were to ask me what Lexus of Louisville could do to improve the experience, I don't know how to answer that. It was a car buying experience I would want from a CAR dealership. This was not the "relentless pursuit of perfection" I was expecting from a Lexus dealership.

Joel Maguino

This was our second experience with Lexus of Louisville. Once again they exceeded our expectations. They went above and beyond to make sure I got the car that I wanted. Dallas Young our salesman answered our million questions and was always straight forward throughout the process. We were never pressured and felt like Dallas went above and beyond to ensure we were getting the best deal. The whole process was really smooth and easy.

Ron Jones

My wife and I have been Lexus customers since 2004, and have purchased 4 brand new cars from you. I wasn’t to please with the amount of time it took to get my car back. I dropped it off on Monday, and couldn’t get it back till Friday afternoon. That may have been because of some work I was having done to my wheels. The main disappointment came when I picked my car up. It was not washed or vacuumed. This has always been part of the great Lexus service. Did this change at all? And if so, let your customers know that these services are no longer offered. As a matter of fact, when I picked my car up, I believe it was a service manager that’s been there for many years that took car of me. I’ve NEVER written any complaint at all, but I felt it was necessary to bring these things to your attention. I just expect certain things from Lexus that other dealers don’t offer, and that’s why we’ve been customers for almost 20 years. One more thing is that the loaner I got had but if a musty smell to it that was somewhat unpleasant, and it was a little dirty. I don’t remember things like this happening in the past. I still love my car and Lexus in general, but this was definitely a let down on what I’m used to with the service.

Ben Washam

I was very pleased with Amber, Eliot and other members whose names i cant remember to well. They made me feel welcome and was very helpful and made everything right. I highly recommend Lexus of Louisville.

judy giordano

Enjoyed working with salesman, Armin, and everything was accomplished online, phone & UPS. The transaction began around Christmas & New Year’s and went smoothly even through a heavy snow storm. We purchased sight unseen except through a video. My car was delivered last night and I’ve been very pleased thus far. I would recommend this company to anyone looking for a vehicle. Thank you!

Natalie rechter

I had a wonderful experience buying a car at Lexus of Louisville. All of the staff we had interactions with were top-notch. Our sales man, Dallas, was a pleasure to work with. He made the process stress-free and easy for us. I would highly recommend Dallas and Lexus of Louisville for all of your car buying needs.

Michael Knight

Easy to make appointments online. They had a nice loaner car for us. Price was reasonable. We’ve been very satisfied with our Lexus purchase. Cameron (service advisor) is fast, efficient and friendly

Arwin Adityavarna

Great experience purchasing new vehicle from out of state (internet). I’ve dealt with multiple dealerships in the past, and I got to say that Lexus of Louisville exceeded my expectations. It’s a crazy time to purchase cars these days. Dealer markups, low inventory, hidden charges are everywhere. I found the car I like online at Lexus of Louisville. Exchanged messages through emails and a bit of phone calls with the sales consultant (Bryan Bean) and sales manager (Brittany Stewart), settle everything before I visit the dealership to pick up the car and sign some papers. No dealer markup, no hidden fee. I paid what I need to pay. Will recommend people whose looking to buy Lexus in the area.

Cynthia French

I had a wonderful and positive experience with Lexus of Louisville. From the time I stepped out of my vehicle and began looking at Lexus vehicles I was greeted by the salesman Eric Truong. He was personable and helpful during the entire experience. I picked out a new vehicle that had arrived that day. I took it for a test drive and fell in love with it. I was trading in my old vehicle but it was in the shop for repair. It took two weeks to complete the sale due to waiting for my vehicle to get out of the shop. All the questions that came up while waiting was answered by Eric. I texted him several times as he gave me his personal cell phone number. I picked up the vehicle yesterday and the paperwork was done within a 45 minute time frame, fast in comparison to my previous car purchases. Jeanie in finance explained everything as we went along in a very professional matter. Lucas was the technician that went over how to operate the vehicle. He did a great job! Overall, I am extremely satisfied with my purchase and the interaction with all involved. Thanks Eric for being a top rated salesman, at least in my book! Love my RX 350, F Sport!

Tina Kingsbury

Lexus of Louisville never disappoints! Lexus owner since 2008 with service of 2 cars exclusively at this location. Always on time servicing and excellent attention to the smallest detail. Rates are competitive and there is No up selling. Lexus lounge is top notch when waiting for servicing. Service rep comes to you every step of the way. I wouldn’t think of having both my cars serviced anywhere else ! #LexusforLife 😎

David Lauria

The Lexus team did a great job on our schedule maintenance and even washed our vehicle!

A Mitchell

This is my first purchase for a brand new car off the showroom floor. Although, it is my retirement car I am planning to purchase another brand new car for my landmark birthday. I really like my 2021 Lexus Hybrid car. I took my car in for the first five month check up, all is well. I was expecting a little bit more in the customer service department. I had Mercedes ML 500 in the past and the service that I received from their Mercedes dealership was phenomenal. I’m slightly disappointed with a few things that the service team at Lexus did not offer.

Rebecca Crowley

Cameron Rudd is and always has been for many years the best customer service person I have encountered anywhere. He is polite, knowledgeable and never fails to explain exactly what needs to be done to keep my car in good condition. Thank you Cameron!

Susan Chandler

Bryan Bean was great to work with on the purchase of my new car. It was a long distance purchase and he did everything possible to make me feel comfortable with the purchase. I was sure my local credit union would give me the best Interest rate and he said just let us try to beat them and they did! Thank you Bryan and Lexus of Louisville!

TJ Joyce

Lexus of Louisville always tries to exceed your expectations. I highly recommend visiting this dealership for your next Lexus.

Kaitlin Garrett

Wonderful experience buying my first Lexus! If you’re looking for an easy car buying experience I would definitely recommend asking for Dallas, he was super easy to work with and you can tell he really cares about his customers. I also appreciated them taking the time to teach me about all my car’s features, I probably still wouldn’t know what half of the buttons did if they hadn’t..lol so thank you!

Lori Goodwin

Tremendous buying experience! Eric T. and the team at Lexus of Louisville are so easy to work with. They go above and beyond. Highly recommend!

Jeremy Duncan

Great experience and they honored my toyota discount in a tuff economy and our family is great full.

Anita

It is always a pleasure to have my car serviced at Lexus of Louisville. All the associates are courteous and pleasant and the ambiance of the waiting room is excellent.

C Taylor

These guys were amazing getting my car back on the road. I don’t live in the area. I was driving through Louisville and blew out 2 tires when I hit a pothole. Had my car towed to the dealership after hours on a Friday. The next morning they called me and had my car ready to be picked up before noon. Great experience.

Michael Russell

Sales friendly, not pushy Fair offer for trade in Finance was easy Overall a positive experience

Francisco G

Exceptional service as always, the service advisor Anna was very attentive to our needs and went above and beyond as usual. Ps: The car wash still not functioning, it’s been inoperable for some time now. V/r, Frank & Nancy

justin harrington

Purchased vehicle new last year. Had it serviced here twice and both times were disappointing. First service at 5k miles the vehicle was damaged while in there care and the loner vehicle was absolutely filthy. Second service at 10k miles the vehicle had numerous grease/dirt spots on the ecru colored interior. They also ran it through the car wash. The vehicle was covered with random water spots prompting me to now take it to an actual Carwash. This is my first Lexus and one of there more expensive models. I have to say I’ve been disappointed in Lexus of Louisville service center thus far.

Jake K.

Had a recall part replaced. Service team were excellent and the person who handled the communication with me throughout the repair was also very professional and kind. So was the receptionist who worked the evening I was able to pick up the vehicle who had held onto my keys for me. The only criticism I have is that the two young men who appeared to work the sales floor that night of January 29th were very rude even in my brief interaction with them. Did not make me want to buy my next Lexus from that showroom. Maybe they were just ready to go home but it was still a bit off-putting.

Stephen Joseph Powell

Easy appointment, comfortable waiting rooms with good coffee, full explanation of work needed, reasonable prices, treated with respect.

vadim madorsky

Good service and performance. It went up in price for the service though. It would be a food for thought if consider purchasing another Lexus

Kyrstin Manning

Always a pleasure getting my vehicle serviced! Wonderful customer service! Wouldn’t go anywhere else.

Kim Miller

I would absolutely recommend Lexus of Louisville! They weee fabulous in helping me get what I wanted. Very courteous and respectful. I would drive a few more miles just to deal with them. I actually look forward to my service visits. Love this place. They sure do know how to treat customers!!

Elaine A. Wilson

Great job Monday with service to my car and super customer service with Hunter Hamilton! The items mentioned for service were taken care of and more was checked than requested. I was extremely pleased with. All that plus the very nice car wash were very much appreciated!! I appreciate the help from Jaye and Hunter both. Both are top notch!!! I was very grateful for all the service!!

Linda Hallman

Lexus of Louisville is excellent. Their service is #1, people are very professional and courteous. Highly recommend Lexus of Louisville.

Ann Bowling

John Dean is great - has helped us for years with our Lexus! Listens to our concerns, gives estimates before work is done and provides a loaner car for the day!

Jerry Smith

Lexus service has always delivered excellent service and my representative always takes time to speak with me concerning anything that he feels of importance.

Larry Gatewood

Problem that has been periodically plaguing us for the past year appears to have been solved. A loaner was provided, making the experience even more pleasant. Anna was very helpful and kept us informed.

Hannah Campominosi

Took my Lexus IS 200t here to get serviced. Great experience! Everything went smooth. John Dean was the consultant and was very informative. Will definitely be returning for any future needs.

Gary Calabrese

Very pleased with the service performed on my car! Excellent customer service!

Roy Potts

The Lexus service department was very accommodating and did a great job. They have always been extremely professional and have a tremendous amount of knowledge. Lexus service is great and thanks to Cam for his professionalism.

Gayle Ewen

Our salesman, as well as the others we met during our purchasing process, was very knowledgeable and very professional. He knew his product and he was very good at determining our needs and finding the right car to fit those needs. We are very happy with the car and the dealership.

Lula McMillan

I received excellent service. Everyone was courteous and professional. I love the VIP facilities as well!

Chris Berres

We had a wonderful experience purchasing a Lexus car at Lexus of Louisville. Our sales consultant was knowledgeable and friendly and helpful. His name is Armin Radojcic. He was so great that we built a bond and friendship. Everyone at the Lexus dealership was friendly and very helpful. They made buying a car so easy.

Nadim Talukder

I had very good experience working with Garrett Million. The future of this young star will be very bright. Lexus of Louisville should be proud of him. His prompt response, gentle behaviour and great body language noticeable. Keep it up good work Garrett 👍 …

Brenda Bankston

Auto repairs on our 2003 Lexus. Still running well. Great to get a loaner for the two- day repair job.

Kim Lee

There was a recall on my vehicle. I was contacted and an appointment was set right away. Great experience!

Julie C

It's a nice dealership. They have a great customer lounge. Everyone is always friendly. Had service on my car. They don't do the best job washing my car. It would be nice if they could put more effort into that like wiping inside dash and windows,, vacuuming, etc.. It's the least they can do since I paid more than double the cost of the part for my car for the labor! That's why 3 stars.

Toni Boer

I came to Lexus of Louisville a little on a whim; wasn’t sure if I wanted to look at another SUV or a sedan. I’ve had Hondas and Toyota for all of my cars/SUV’s, so switching to a Lexus was a treat. I drove in in my Pilot that I had loved, and was just curious about what Lexus had to offer. I was greeted and welcomed by those I encountered. Eric was my sales person and was very kind and helpful. Dan was the manager, very helpful as well. Jerry did my paperwork and was awesome! Never once was I pressured by anyone or disregarded. I highly recommend this dealership and I highly recommend a Lexus!

Hagan O'Hagan

Great dealership that actually prides themselves on customer satisfaction and doing what is right!!

Matt Lorch

Scheduled online and my vehicle serviced and detailed while using a courtesy vehicle. They were responsive and thorough and I wouldn’t hesitate to take it back in the future. A+ service from the service representative Cameron.

Ron Dupree

There was nothing lacking in my experience with Lexus of Louisville. The facility is clean and well maintained, staff are courteous, friendly, knowledgeable and professional without being overbearing. The buying process was logical and efficient. I love my new Lexus and it helps that the purchase of it was a pleasant experience.

Scott Horrar

I dropped my vehicle off for a comprehensive 90k maintenance “check up” in the morning and was able to pick it up by 2pm. The Lexus of Louisville service department is very attentive to the details and to their customer’s needs. I highly recommend Lexus of Louisville for service.

Vernessika Houston

Best car buying Experience I've Ever Had !!! My sales person was Awesome Eric Baskett and the front desk lady was so pleasant 😊 Go try them out !!!! …

John Taylor

Very nice Lexus dealership.Very easy to work with. Straight forward on price and trade-in,no haggling back and for.We loved working with Adrian Vogt.Did the whole process online and arrived at dealership to pickup up vehicle and everything went very smoothly and was given a very informative lessons by Lucas on how everything works on the vehicle before leaving.I would highly recommend this dealership to anyone looking for a new Lexus or a good used car.

Rafael

A HUGE SHOUT OUT TO LEXUS OF LOUISVILLE EXCELLENT SERVICE IF you are in the market for new or used vehicle ask for Bill Marshall, he is the best! he was absolutely amazing, patient and understanding. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. Thank you again Bill sincerely Rafael M.

TJai Downs

Convenient online booking for service appointment; lots of available slots; loaner car provided; good customer service; military discount; service completed as promised and on time Only wish labor costs were more reasonable. Pricey even with military discount. Overall good experience

Marc Johnson

Great experience!!. They had the history of service on my SC430 which saved me $1000. I was due for both a 90,000 and 100,000 mile service. Thought I would have to put on new timing belt and water pump, but my service technician John Dean showed me that it had been done in 2015 prior to my purchase in December 2019 saving me $1000. I was able to drop off the car that morning and pick it up that same evening. He let me know that in 3 years 100,000 miles I would need to replace both. Honesty like that goes a long way to build individual trust and word of mouth reputation for the Lexus of Louisville Service Department. Thanks again for the great advise and even better service. Marc Johnson 10/18/2021

Keri K.

Bridget always helps me at Lexus of Louisville. She’s amazing, friendly and thorough anytime I get service! Also big shout out and thanks to all the mechanics who fix all my car troubles or needed maintenance!

kara casey

Anna Keefe is the best!! Very professional, every time I have dealt with Lexus she has been wonderful! Thanks again for making this horrible experience so much better!! ( Car stolen)

Robert Cooley

Very pleasant trip for service. I’ve had my Lexus at several different places trying to diagnose the problem, The Lexus service technician did a thorough job and came up with the root cause. The plan was made and repair completed to the highest quality. Thank you for doing a professional job.

Robert Range (Rob)

Lexus of Louisville’s service department is one of many strengths the dealership has. They are extremely organized from the moment you make your appointment through the actual service event. The value of the owned car is enhanced by the care given to it by service staff even if the vehicle is an older model. I am impressed by how they treat me during my visit and more importantly how they treat my car. (The post service detailing is amazing!)

Theresa Beames

Everyone was amazing-from the minute I pulled into the Lexus service bay. Staff are friendly and helpful and operate with a sense of urgency. It’s a well oiled machine! My car was taken care of quickly, I was given a loaner and the work was done for the price I was told. AND, my car was CLEAN when I picked it up! A++ care!

Jessica Kendall

My husband and I went to Lexus of Louisville for a pre-owned vehicle that we saw on their site, and I’m so very thankful that we did. Bryan was amazing, and made our car buying experience easy and relaxing. They are very thorough with the inspections they do before selling. We had a great experience.

kimberly halter

I would like to say thank you to everyone at Lexus of Louisville for their excellent service!! Special shout-out to Eric our sales person, Lucas our service technician, and Jeani in the Business Management Department. I highly recommend Lexus of Louisville if you are in the market for a car.

Samantha Jones

Car buying was great. 1st service, make sure you get an attendant who is communicative! I had to circle back multiple times myself to get my repairs done - was not notified my part had arrived. Ending up switching attendants - smooth sailing here on out.

David Newton

Had a air bag recall on my 20 year old lexus. Was given a free loaner car and treated like a repeat customer although it was my first time there. Great experience. I only buy used lexus now and drive them to over 300k miles David N

C M

Lexus of Louisville always takes care of us. We have been taking our Lexus to them since we moved here from Nashville for all service. The service reps are always extremely helpful and truthful. I was an ASC certified mechanic for 10years and this is one place I never had an issue with. We just traded our 2020 NX 300 for a 2022 RX 350. We never had to haggle for pricing or our trade ins value. Sara was the best sales person I have ever had the pleasure of dealing with. She is straight to the point and will fight for you from the beginning. She wants to always make a deal. Definitely will recommend her and this dealer. Lexus of Louisville has my business for anything Lexus.

Jeff Seidl

Bryan the salesman is awesome. I was looking at buying a car from them out of state and he went lengths to send detailed photos and even made me a personalized video of the car showing any imperfections on the car. Absolute stellar service and highly recommend him!

Johnathan Tullis

Sales person Dallas was very patient, knowledgeable and friendly. Found us a vehicle that fit our budget even with inventory so limited. Costco discount was an unexpected bonus. Trade was fair and matched other dealerships offer. Wife is very pleased to finally be out of a minivan as her primary vehicle.

Rob Frazier

Our experience buying a new car was fantastic. Bill was more than accommodating and his top priority was finding the right car for us. We are very pleased with our purchase and can’t say enough about all the Lexus staff that helped us during the buying process.

Mandy Porter

Brian Bean was great to work with. I had just dealt with the worst salesman ever regarding another vehicle at another dealership that I was set to purchase. Quickly found the car I purchased at Lexus of Louisville online. When inquiring and discussing the car, Brian was a breath of fresh air. He was up front and didn’t make promises he couldn’t keep. And the thing that mattered the most was how pleasant he was. The woman in the financial business office was amazing too! She was very sweet and personable. Overall, it made for an excellent experience. I would recommend them to anyone.

Erin O

Lexus of Louisville is wonderful. John Dean is my rep, and he always takes good care of my car. They provide excellent service at a very reasonable price.

john mcconnell

What an easy & comfortable experience. It was my first visit to your dealership. I liked the spacious waiting area where I enjoyed a cup of coffee. I think the total wait wash a little more than an hour. I found Camaron Rudd to be a very knowledgeable & friendly customer service rep. As it turns out, he & my son went to Trinity High School together. A small world indeed !

DEBORAH BURDA

Great experience with service, appts., follow up. Hunter in service and Bill in sales were helpful and informative.

Sue Dotson

Service was efficient they were on schedule and polite. I had a very positive experience.

GeNelle C

Great experience from the service department. They made recommendations but didn’t oversell items that were not needed and that was appreciated. Graham in the Service department was very responsive and flexible to my ever changing schedule!

Shawn Day

Great experience with my purchase. Our sales manager Adrian was great to work with.

Ruth Ann Sander

I was presented with the items that needed to be repaired and the cost. My breaks needed to be replaced but they were able to keep certain parts and not replace everything. I would really like to thank them for not trying to sell me more than I needed.

Stacey Owens

I ALWAYS have a FANTASTIC experience at Lexus of Louisville and am ALWAYS treated extremely well. 5/5 stars!!!

pinkiesoso

The overall experience was good. Friendly and easy process. The only thing I would complain was the loaner car I got that day was a bit dirty. There was a broken plastic piece (don't know what it was) just laying in the back seat and debris all over the seat and floor mat. Look like it never got clean out from previous used? I had to wipe the seat down to pick up my kid from school.

Michael Albensoeder

I really appreciate the experience I enjoyed buying my new car at Lexus Louisville My sales rep Paul Francis, heard my concerns and answered each and every question with professionalism. Bill took the time to explain each and every button and light on my RX 450h Brittany Stuart was awesome, she made the paper signing part painless I look forward working with the whole Lexus team again Simon, you have a very well oiled machine working at Lexus Louisville I stopped by the Service Dept this morning and received Super service soon as the garage door opened I give five out of five stars Thanks again Michael

Sara Corwin

Absolutely wonderful experience with Lexus of Louisville! Was able to find exactly what I wanted. Sarah was amazing, so knowledgeable and helped us through the entire process. Everyone was very accommodating and kind. We were eased through the process and it all went smoothly. We left feeling like we will always have the people who helped us with our purchase as resources if we were to ever need anything or have questions. I would never consider going to a different Lexus dealership after this experience. Without a doubt, 5 star service!

Jay Singh

Went for oil change. Reasonable cost, quick, courteous, and professional. Waiting room was clean and well maintained and stocked with snacks and drinks. Every employee who I came in contact with was professional. This is what quality and service should be like. I wish other business take notes from Lexus of Louisville.

Pamela Eversole

Found the Lexus of Louisville service department staff to be very polite and communicative throughout my recent visit to their location. I was offered the options of a loaner vehicle, or, waiting in their comfortable lounge while my vehicle was serviced. The feedback on the work performed was clearly explained. A very nice bonus was receiving a courtesy car wash and vacuuming of the interior of my car. Thank you, so much, for making my first experience, with your service department, a pleasure!

Ron Carter

Cam took care of the service needs of our 2 Lexus vehicles. He carefully explained what they were doing and had it accomplished with expediency and courtesy. Exceptional work!

Lalian Davis

Eric was wonderful in getting exactly what I was looking for. His communication was awesome and on a timely manner! All of the Staff at Lexus of Louisville was great and had everything ready for when I arrived ! Def recommend

Josh Hampton

I had a TERRIBLE experience with Lexus in April of 2021 and promised myself we wouldn't buy from them again and then came Adrian. Adrian called us out of the blue to discuss trading our car in. He was thoughtful, quick, and got us a fair deal. If you want to buy a car at Lexus you should ask for Adrian when you go in. He's stellar and will take excellent care of you. Plus, he's hysterical and will make the process a fun one.

Ken Williams

I was very impressed with the service department. I'm from Atlanta and my Lexus had some issues while I was in town. I've experienced several Lexus dealerships and this one is one of the best. For all I received, the prices were reasonable, the service was top quality, and I got a loaner car for a simple repair. My service rep, John Dean, was also stellar. He quickly scheduled an appointment for me, and kept me aprised of the repair throughout the day. I highly recommend the dealership. I drove from Indiana for the repair and it was definitely worth the drive!

Karl Hall

Great experience at Lexus of Louisville! Everyone was extremely nice! Sales specialist Bill Marshall was fantastic and went to great lengths to explain the purchasing process and operational aspects of the vehicle. And the vehicle is amazing! Thanks so much! Karl Hall

Beth Reid

Excellent dealer service and a great rep in Brad. I don't usually use the dealer for service...not convenient for me and pricey...but this was an issue only they could deal with and they did a great job. It was nice for a change to treat myself to all the bells and whistles... loaner of new Lexus, car wash and detailing that made my 2008 look like new.

Jessica Allgeier

Amazing! From start to finish, every employee made it feel very welcoming and were informative. Best in Class!

Hugo Tran

My first service was an amazing experience. I had Apple CarPlay installed and a brake service. They kept me well informed, were professional and they mean business! They went above and beyond my expectations. I’m a master technician at Nissan and I am very particular about who works on my cars. Although I could work on the car myself, this is the only other place I trust with my car. I’m very pleased and will definitely be coming back to Lexus of Louisville for any follow up services!

Joe Sauer

Our experience was pleasant and everyone did there best to make the new vehicle purchase go smoothly. We are looking forward to being a part of the Lexus of Louisville family for many years to come.

Pam Johnsen

Lexus of Louisville is an amazing dealership. They treat you very well and do a great job . I love my Lexus. It is one of my favorite cars I have owned.

David Davis

I had a flat tire (blow out) about 100 miles out on I65 during my trip back to Louisville. I called the dealer upon my return. They got me in immediately, replaced the tire, checked the car over to ensure there weren't any other issues, and completed the 5K mile service. Everyone was helpful and the work was performed quickly. Thanks

D Bennett

AWESOME experience! The dealership employees were professional, polite, very knowledgeable of their product. They gave my wife and I options that we would be comfortable with. Mr. Troung explained the break down of the payments options. The dealership was NOT pushy on the sale. When the time is right I plan to return for another purchase.

Greg Fentress

My wife and I had a First Class experience at Lexus of Louisville. Bryan and Sarah were exceptionally courteous, professional, and most of all knowledgeable of their product and services! And we love our new Lexus GX460. We Highly recommend Lexus of Louisville.

Edward Lucey

I recently reached out because I was interested in a vehicle. Representative Bryan at Lexus of Louisville responded immediately. Asked my interest, and started the process quickly. All this was completed over the phone. He allow my experience to be enjoyable and with the upmost professionalism. I came to pick up my new car and everything was waiting for me. The process was very quick with no stress of the 3-5 hours that most dealerships have while selecting your new car. I am also very please with the finance department as well. I was able to relax and take my keys within 45 mins. So- Thank you Lexus of Louisville for allowing my experience to be great. I would defiantly recommend you to everyone that has interest in a new or used vehicle. Thanks, -Edward L.

D Little

Called the dealer when a wheel was damaged by a pot hole while traveling. Everyone at dealership was friendly and helpful. New wheel they ordered for me was mistakingly sent to a different city which delayed my travels a day. They got me out very quickly the next morning.

Stan Logsdon

Adis was very friendly and gave us a tour of the beautiful facility. Was an easy transaction. Thank you so much, we love the ES 350 we purchased

Brent Johnson

I was very happy overall with my experience at Lexus of Louisville. This is my third Lexus (all from different dealerships), and this was definitely the best buying experience I have had with the brand. When I arrived, I was pleased that all of the paper work and documents were printed and ready to go, and the process on-site only took about an hour. I hope in the future they might even have a way to do the transaction virtually so that i can just walk in and pick up my new vehicle (or even better, have it delivered to my house). I also REALLY appreciated that there were no surprises or details that weren't already covered in our phone/text conversations. As someone that drove over three hours to get there, I appreciate the time at the dealership being well organized and quick. Bryan Bean was a great sales associate who had good knowledge of the vehicle, listened to my questions and wants, and delivered a well-tailored experience. If you are in the market for a Lexus, I highly recommend this dealership!

Nancy Weber

Everyone with whom I had contact was friendly, helpful and knowledgeable. I am so grateful for the attention and service. Bill Marshall was a super salesperson and Jerry Moore and Garrett were very personable and attentive to questions also. I look forward to continued contact with the service department and Bill as a contact. Lexus of Louisville really lives up to the standards of the Lexus brand.

Crystal Rhodes

Quick easy trade in. Didn’t have to negotiate because we weren’t haggled. Salesperson Adrian was great as well as Dan in finance and Bill who went over the specs of The car. We will be doing business again here for sure

Michelle Hannigan

I have been buying cars from here for years and love my Lexus! Service is always great. Efficient and reliable. Super nice and professional service associate took great care of me! Had my car detailed with service and was just sparkling when I picked it up. On a less than positive note- For the first time ever the interior of my loaner car was really dirty! I should have checked it out closer before I pulled away. Kinda grossed me out. Oh well.

Bee's Knees

Prompt response for road side assistance and quickly got us back on the way when we were so far from home. It was a long term customer type of situation, and Lexus of Louisville stepped up. Thank you!

Beverly Stevenson

Bridgette is awesome! She greeted me, upon arrival for my appointment. Very professional, courteous, and knowledgeable! She checked me in and out with speed and efficiency!

Dan Orman

Lexus of Louisville provides a professionally courteous atmosphere exceeded only by competence and the ability to do a job well and meet deadlines. Anne was awesome and handled multiple issues effectively and in a timely manner.

Glenn Pitchford

Love the whole experience of quality workmanship executed in a timely manner I can rest and relax that every time I have a service accomplished I know that it's done right leaving me looking forward to the next time Great effort Great Results

Willie Gee

So far so good. I have only had the car for one day. My sales experience was pleasant and most importantly painless. Brian Bean, Amber Boyle and Catherine Hudson were courteous, knowledgeable and professional. Update 10/22/2020 just had another service and all is exceptional. Cameron treats me very well. 2/27/2021 Had a wheel alignment done. Excellent job.

Santosh binnuri

It was a great experience with Lexus of Louisville. The process was very quick and easy not many hassles. The sales person Bill Marshall has tremendous knowledge on the process and get the things moved quickly. I would love visit this place for my future buyings.

Crystal Eberhart

Great place to buy a Lexus! Bryan was a pleasure and took care of me and my new car purchase! I Would definitely recommend them!!

Videoskrt

We had the best car purchasing experience ever at Lexus of Louisville. We travelled an hour and a half to this dealership even though we have other options that are much closer. Bryan Bean and Business Manager Jerry were so good to work with. Everything was prepared before we arrived. Everyone was courteous and professional. All documentation was thorough and correct with absolutely no surprises. So happy with our new vehicle. Exactly the positive customer experience you could envision and all others should strive for. Highly recommend!

Mandy Harmon

WaaaaaDallas was our ses rep. He was sweet and funny and never treated us with any high pressure sales. He was so very professional. They all worked very hard to make our purchase quickly because we had dinner reservations. He got us out just in time and with my dream Car!!!

Lee Ann Biegert

Humter was attentive to my repair/maintenance requests. He called to let me know their findings and the cost of repairs. Car was ready to go by about 1 in the afternoon! Always 5 start service at Lexus of Louisville.

Gene Marshall

Easy to make a timely online appointment. Text reminders were helpful. Issues with the car were discussed with options for resolution. It took a little longer than originally thought, but I was kept informed of timing, very nice customer lounge with computers, snacks, and drinks while waiting.

Thomas Seeforth

GREAT EXPERIENCE! and super easy to buy a car here. Thank you !

Rachel K

I found all the staff I encountered to be genuinely friendly and welcoming. Brian Is an excellent salesman. He’s very knowledgeable and not at all pushy. Everyone we dealt with made the experience of buying our new car a smooth one. The whole process was extremely fast and efficient. Lexus of Louisville goes above and beyond. It’s an entirely different experience.

Bethany Bennett

I had a wonderful experience when I went there to buy my new car. Everyone was so friendly and helpful. They made the process easy and less of a headache. Thanks again for the wonderful service

Jean Graves

Observed the tech from the overhead window in the waiting room & he was very thorough. The Service person that checked us out was very pleasant & explained all repairs. Lexus has a great TEAM & well trained to satisfy the customer always.

John Grunewald

Anna Keefe made sure our Lexus was detailed to perfection (we’ve had it detailed before and this time it was exemplary). She also told us we could wait until the bad weather stopped to return the loaner. No wonder Lexus is known for exceptional customer service!

Bob Shearer

Our salesman Dallas Young from Lexus of Louisville, made our car buying of the ES 350 a simple and trouble free experience. He and the other members of the dealership were exceptional people. Everything from the price negotiation ,to finance ,and the Tech savy gal who helped us sync our phones up and went over all of the media functions/ options...which was a bit overwhelming.I would highly recommend them to anyone..Thank you very much.

lisa taylor

The service at Lexus of Louisville is awesome. Cameron and the entire team give impeccable service and I’m grateful for that. I have friends who have shared experiences at other dealerships in Louisville that are high end luxury and I can’t believe it. They always my experience and I always recommend Lexus of Louisville as their next purchase.

nyadito

Details of the deal were agreed in writing prior to my arrival since i was an out of state buyer. I arrived they had the car ready, the finance manager was literally ready for me within 10 min of my arrival. Never pressured me to buy anything extra but did let me know what options were available. The tech manager went over all the tech options in the car with the upmost patience. Overall highly recommended. Did I mention its the nicest dealership i seen.

Ned Wilson

Our salesman, Eric Truong, was outstanding! I have bought 14 “new”cars in my life and he ranks at the top. His demeanor, non-pushy attitude and approach to helping me find a right car was exceptional. I appreciate his helpful soft spoken approach. Top notch salesman and dealership. Everyone else in the chain of purchase were exceptional as well!!

Connie Williams

Alex was our dealer and was very knowledgeable about the cars. There was no pressure to buy now. He was professional and polite. My only issue was, when I asked for the total cost break-down the entire refund was clumped together. We used our Costco membership which saved a lot. However, there was no mention of a “rebate”, until I asked about it. Alex did get a break-down of the charges and was prompt on getting me the “out the door” cost. He was very good to work with. We are satisfied with the service provided to us and we are very happy with our new car!

Molly Crawford

I bought a preowned Lexus last Friday and hands down, this was the best experience that I have ever had at a dealership buying a car because of my salesman Adrian Vogt. I’ve never met a more trustworthy, honest, personable, and knowledgeable salesman. Adrian didn’t make me feel rushed or pressured to get the deal done (even with it being the last day of the month) and from the second that I walked in the door he made sure that I was comfortable. If you want to have the best sales experience you could possibly get when buying a car, I would definitely recommend working with Adrian at this dealership.

Jim Vincent

Fantastic team of people to work with. Handled my initial contact straight through to simple, no hassle, first class vehicle exchange at their Louisville office in less than one week. Very professional.

Samuel G Hazard

Picked up Remote for RX 350 which I previously ordered from parts manager, David. Bridget was very helpful explaining the next recommended service. As always, the waiting area upstairs was a welcome site to us after spending the day driving/returning to Kentucky. We really appreciated the snacks/cold drink and a comfortable place to rest our bones as we waited for programming to be completed. Thank you very much.

Ethan Plum

I purchased a vehicle and traded in my old one and got a great deal with my trade in and incentives but the finance manager twisted my arm relentlessly to buy prepaid maintenance and dent insurance. I repeatedly refused but once I realized I was not leaving that room without buying something more, I reluctantly took the dent insurance for $10 extra on my monthly payment. It's just money wasted as far as I'm concerned.

Linda Russell

Purchased a car today and the experience was great! Easy and efficiently conducted by competent employees. Eric was my sales person and he made the whole process enjoyable. I would highly recommend this dealership.

Teresa Meyer

Very cordial and helpful when making initial inquiry about problem over the phone. Employees were efficient and pleasant while I was at the dealership.

rocky maxwell

I had a great experience working with Dallas, and everyone else on the team! Everyone was polite, quick, thorough, efficient, and highly accommodating. Much better than my first car buying experience with a different dealership. I don’t plan to ever go anywhere else. Highly recommend!

Keith Williams

The Lexus service team in Louisville was awesome as usual. They explained the charges clearly and worked efficiently in getting my car back to me ASAP. I do wish they had a better cleaning service. The car was vacuumed it appears which was great but the outside was sprayed off. While they offered detailing service I wasn’t interested in that. Other than that recommendation... all was great.

Heather Tinsley

Thank you for a great service experience from Lexus! Quickly diagnosed the problem our car was having and had the work done the same afternoon. We have bought 5 cars from Lexus in the past 7 years and we keep returning due to the excellent customer service we receive from this dealership in both sales and service department!

W W

A consistently excellent service experience. All the work was done correctly and timely. The Service Manager, Graham, kept me informed as to progress. A loaner car was provided. The waiting area is comfortable, with assigned staff that actually bake cinnamon rolls for those waiting. Fresh fruit and coffee are available. The sales person, Fritz Bauer, that sold a car to me took the time to say hello and followed up with an email. Highly recommended.

Mary Doan

Bill was excellent to work with. He was very patient and helpful in assisting my family on selecting a car that they wanted. He also kept in contact with me with updates. He contacted us immediately after our desired car arrived to the dealership, so we were able to purchase it that day. My family and I were very happy. Thank you, Bill and Lexus of Louisville.

Tom Birchfield

My experience purchasing a car at Lexus of Louisville was very good. Adrian Vogt did a great job reaching out and structuring the best deal possible. I would buy a car here again..

Brittini Heminger

I drove from Columbus, OH to this dealership in Louisville, KY because they are willing to make aggressive deals to sell their cars; They are much more competitive than my local dealer was. My experience was fantastic. I was able to do most of the paperwork online ahead of time. Eric was so nice and easy to work with, would definitely do business with them again!

Hohete Hendrix

I want to begin by stating that many years ago, I visited a Lexus dealership in another state and the customer service was so disappointing that I vowed to never return despite my love of the product. Nearly a decade later, we moved and I decided to visit Lexus of Louisville and give Lexus a second chance. I am so glad that I did. The purchasing process was smooth and pleasant. Adrian Vogt, our sales consultant, and Elliott, their business manager, could not have provided a more excellent experience. Jeanie, their financial coordinator, kept matters concise, to the point, and efficient. I cannot say enough about the product. Logical luxury that provides the best return on investment. If you want a beautiful, comfortable, reliable vehicle that checks all of the boxes, you can’t go wrong. Thank you!

Adelia Phillips

I took my daughter’s Lexus in for service. I’m from Charlotte NC and bought a Lexus there. I must say the experience in Louisville exceeded expectations. The customer service was excellent. The waiting room beyond expectations. This dealership makes the one in Charlotte look very sad.

Tony Zoeller

Very timely. Excellent waiting room.

Stephanie Hunter

Hunter was very professional and efficient. My car was ready in no time. Thanks for the great service!

Jennifer Wise

Eric Truong was an excellent car salesman. He was very knowledgeable and friendly. He didn’t pressure us into making a decision. He even offered me a Lunchable. :) If you’re looking for a vehicle in the Louisville area, he would be the one to reach out to!

Shane Shaps

Thank you for keeping my cars running so well. The pickup/delivery service is such a benefit that saves me time and stress. I really appreciate it.

Ann Swope

My 85k service went as smoothly as could be! I was greeted promptly, they got the car in immediately, and I was out of there in 45 minutes with the car washed and vacuumed! Everyone in the Lexus of Louisville service department is friendly, courteous and efficient. That’s the way service should be done!

marlene woods

I could not be more please with the Service Department and Staff. Very professional and curious. They even gave me an unexpected discount. I wouldn’t trust my Lexus 460 to any other dealership. From the time of purchase till now their team of experts have been with us going out of their way to make sure that we are completely satisfied with our purchase and services. The Management Team is the best.

Blake Morris

Worked with Bryan on a used car purchase of a vehicle with over 100K miles and would do it again in a hearbeat. They did everything to the car Bryan said they would do. We even paid them before they were finished with it and it didn't seem like that mattered at all to them. Still made it look great and spend a lot of time on the vehicle for us. Appreciated Bryan's transparency and his sales style from the very beginning. Will be back to see him when we are in need of another car. No doubt about it.

David Callan

Lamont, my sales person was excellent. He knows his product, has a no pressure sales approach and answered every question. Simon, the general sales manager and Jerry the business manager delivered top notch service. They took great care of us making sure we got a great deal and great service. Last I want to thank Austin, technology specialist for show all of the options for my new car and making sure I knew how to use them. The bottom line, just outstanding service!

Tony Gaspari

I experienced a nail in a tire and needed a last minute appointment. I was able to get in right away for a tire repair. I requested an oil change while I was there, which they quickly accomodated. I then worked with service advisor, Bridget, who was pleasant and helpful. She was knowledgeable about the repair, and the fact that the damage was to the sidewall and could not be repaired. They replaced the tire at a reasonable cost, changed the oil, washed my car, all in less than an hour. I am very thankful and extremely satisfied with the service.

Danny Hill

Purchased 2018 ES 350 to replace 2009 model. Hard to find this model as it is so popular. Lexus of Louisville had one that was certified. May be best certification in the business. Great extended warranty and maintenance coverage. Sales associate Tom S. Was great. No pressure. Very personable. Did all we requested to make us happy. Highly recommend Lexus of Louisville and Tom S.

Alice Simpson

The Lexus service was outstanding. They were able to complete my 20,000 mile maintenance and correct 3 recall items. I was provided an immaculate complimentary loaner car and upon my return left with a fully serviced car, freshly washed with a full gas tank.

Beth Wolf

John Dean always goes the extra mile! Appreciate his customer service and providing me with valuable information to fully enjoy my vehicle. Communicating the on- going service, estimates and turnaround to ensure my satisfaction is only 1 of the steps he provides. Always Welcoming and listening to my concerns are what makes his service stand out. He’s a great asset to Lexus. Beth Wolf

C. Nazenin Shinaver

Everyone at the dealership was very helpful. They were easy to work with. I did not feel that I was being pressured. They gave me time to make decisions on my own. They delivered the car quickly and returned my license plate and forgotten items quickly. A pleasure to work with. Sarah King is wonderful.

Tammy Bates

This dealership was absolutely amazing. They stayed late to go over our options, and trying to find the car I really wanted. Amber was just outstanding talking to me Everytime I called and answered all my questions. Found my car I had built on their site for awhile. Gave me payoff for my Camaro. The whole process was the best I have ever dealt with. I highly recommend the one in Louisville. Great group of people from the greeter to the manger. Thank you Tom, Amber and the rest of the crew.

John Schwab

The Service person Hunter did a great job. I had my 120,000 mile service and it was pretty costly. However the excellent customer service took a lot of the pain away

margaret seiffert

Really enjoyed working with Bill, Amber, and Bill. They were fun, informative, and patient.

Joe Ragazzo

Everyone was very cordial and welcoming. Both Dallas and Eric made us both feel comfortable during our decision making process. They answered questions and provided helpful information about the car we were buying. We felt we received a favorable price and would definitely buy another Lexus from them once our lease is up. Regards. Joe Ragazzo

Keith Reynolds

Very professional and hospitable environment. Eric Truong was great to work with very helpful and professional. Was a man of his word and upfront about everything. He made my first Lexus purchase an amazing and unforgettable experience. I highly recommend Lexus of Louisville and Eric Truong! Give him a call if your considering purchasing a Lexus!

Bruce Nall

Lexus service was quite helpful , responsive and customer driven from start to finish . Graham Berry - service dept . David Nix and Kyle Cowherd in particular also recently helped us get the right part quickly . We were in a bind on a Saturday afternoon you all made it happen. Many thanks for your excellent service ! #goingtheextramile

pdortiz12

I was at Lexus of Louisville yesterday. I'd like to give a shout out to Paul, Tom and Jean for everything they did yesterday for me. The Staff is all very kind and courteous, ready to help in any way. It's a beautiful place well maintained and clean. They have plenty of new and great used cars if you are in the market for a vehicle, I would certainly recommend Lexus of Louisville.thank you all very much! Kindest regards, Pam

tracy millican

Sarah Lytle was absolutely the best!!! It was a joy to work with her; she said she was new but ANY question we asked, if she didn’t know the answer, she found out quickly!! She will be such an asset to your team!! Also, Brittany in the finance office was really kind and helpful! I told my husband Nat, right after we BOTH bought our first Lexus; I’m never going back to anything but a Lexus. Your service Dept on up to sales has been awesome!!!

Cindy Rogers

I was treated fine…confident in my purchase because of the dealerships reputation. My only qualm was that my salesman didn’t offer me a tutorial on how to operate the radio,etc…I figured most of it out but it would be nice to have someone walk me thru those things

Brian Bates

I called on a Saturday morning and they kindly worked me in for a tire rotation and full synthetic oil change. Service was quick and professional. The charge was just about $120, with a car wash to boot! The waiting area is very comfy and quite. My service advisor was knowledgeable and polite. Would recommend Lexus if Louisville for your service needs.

Mark Miller

Simply awesome from A to Z. Very good experience. It’s true what they say owning a Lexus takes you to a whole different level when it comes to service. They take care of you all the way around. 360.

Clare Souleyrette

I was dreading the process of finding a new car, but I had a wonderful experience at Lexus of Louisville. Adrian Vogt was fantastic and took the time to answer all of my questions and went above and beyond to find me my perfect car. Can’t say enough good things!

Jane Benson

John Dean my service advisor and David, et.al., in the service department handled my situation efficiently. I was very pleased. I had crossbars and a topper installed. I feel much safer knowing that it was installed by Lexus technicians.

Carolyn Mcgill

I've had four Lexus cars and have always been perfectly satisfied with the service. My salesmen have always been courteous, dependable and understanding. The service has always been excellent and not as pricey as one might think.

Roger Ray

Our sales consultant, Eric Truong, was very responsive and knowledgeable via telephone, email and in-person. Honest and accommodating. We were very pleased with our buying experience at Lexus-Louisville and would highly recommend the dealership and Eric.

Jeanne Olash

Impressive customer service No pressure sales Overall great experience

Liznel Nweke Ejike

Service was great. They took care of my vehicle quickly.

Katie Harper

Excellent experience from beginning to end! Adrian went above and beyond to make sure we got the new car we wanted and made the car buying experience stress-free and pleasurable. Would definitely recommend Adrian and Lexus of Louisville to anyone!

Darlene Dunham

A first time visit coming from another state and very impressed with all. From the first phone call with appointment setting to make time flexible with our busy schedule, we were happy. The facility is beautiful with a friendly and thorough staff. The waiting area was comfortable and had snacks for your time there. You also may have the option to leave with a beautiful loaner vehicle if time permits. A lady also presented us with fresh oven baked cinnamon rolls during our wait and assisted to make the visit a great experience. The CSR was professional and kind. She gave details about our vehicle on a message and reiterated in person when we returned for our vehicle after it was ready. We enjoyed our experience at the Louisville Lexus dealership. We will be returning customers and will share our positive experience.

Leslie Miller

Sarah L was so helpful and knowledgeable about the Lexus model I was considering And the brand in general. She had all three cars I’d called about ready and lined up for me to drive upon my arrival! She was exceptionally courteous and made the buying process great!

ESnoe Meiman

Just had my 90,000 mile check. Everything went smoothly. They loaned me a car so I wasn’t inconvenienced. Love their service.

Patricia Crush

We dropped my car off for oil change & checkup on a Sunday afternoon & it was ready for pickup by noon on Monday. Great quick service….I only gave 4 stars because it needed a wash & they didn’t throw that complimentary service in, which would have been perfect!

Jan Hoover

Service was fine. Prompt and timely. Lounge was fine. Associates were polite and friendly. However, all that was marred by the fact that is was raining steadily and my car was parked outside. My service associate opened the door for me but rather than bringing the car inside (I think she saw my displeasure and did make a half-hearted offer once the door was open), she did not offer to accompany me to car with umbrella. The distance was not far but by the time I got in the car, I was wet as was my purse and briefcase. Car had not been vacuumed, as well, which is normally part of my service. I left frustrated (and wet) because Lexus of Louisville is normally a 5 star experience.

Becky Johnson

So anyone that knows me....knows I am scared to make any change to my finances! I was not looking forward to purchasing a vehicle but knew it was time! Thanks to a very close friend, I was recommended to Lexus of Louisville! It was the best decision so far! Thanks to Eliot Murphy, Sarah King and Jeani Bratton, I was able to purchase a vehicle that was exactly what I wanted and in my price range! They worked really hard at making sure my husband and I were taken care of and made it as painless as possible. They were so kind, helpful and patient with us! I will recommend them to anyone needing a vehicle! Thank you again for all of the help and making my dreams come true!

Richard Riley

Very easy doing business with Lexus of Louisville. Had a great sales consultant Mr. Adis Radojcic. I would call on him again if I should need another vehicle.

Johanna Bos

Had a great experience at the Lexus dealer last week. Sales person Eric Truong was super helpful and seemed to know what i wanted almost before I had stated my needs. He was calm and not pushy and stayed unobtrusively there throughout the process. He and Bill Maetscke who showed me the secrets of the dash and new gadgets deserve the highest accolades. Eric was still helpful after the sale, when I was trying to find my way through the thicket of car and title transfer. Anyone who shops at Lexus should try to find Eric to assist them in their search!

Tony Gore

We found an excellent car at a fair price. Fritz Bauer was our salesperson and was very helpful. Only thing that kept it from being a five star experience was the incredibly lengthy delay between settling on a price and getting the administrative paperwork done. Other than that, a great experience.

Justin Lockwood

Dallas was my service advisor and I couldn’t be happier with the entire experience!! He was so polite and professional he made sure to make we aware of any maintenance needed for my vehicle. I greatly appreciate the service provided

Andria Blandford

Had my car serviced recently. They were polite and efficient. I chose this dealership based on the service dept. They are great!

Todd Allen

Lexus of Louisville always takes great care of me. Our advisor, Graham, is excellent and available for questions and guidance. The quality of service is spectacular - I have never had to return for service improperly repaired or that was sub-par. The waiting area is excellent and comfortable to relax or work while your car is being serviced.

Marcie Wiley

I always have a great experience at Lexus of Louisville. John Dean is a wonderful advisor. He endures all of your questions are answered and has always provided excellent customer service.

Gordon Linderman

Communication was excellent. Pricing competitive, Loaner vehicle always helpful. Never felt rushed or pressured. The entire staff I had the privilege to work with was friendly, knowledgeable and professional. If you’re considering a Lexus, I highly highly recommend Bill Maetschke. His personable, patient, go above and beyond attitude combined with his knowledge and attention to detail will be appreciated.

N J

I have an older model Lexus but am treated the exact same as someone with a brand new one. The friendly care and attention is great and their genuine appreciation for me as a customer is obvious. I love doing business with them.

BW Brumagen

John Dean has been my service advisor for apps 5 years and has done an excellent job. John is astute and knowledge of his duties at Lexus and I give him the highest mark for excellence and dedication to your dealership he is a great asset and treats you as very special when you come in for service or call.

Ying Tao

I bought my first ever Lexus SUV yesterday and was very pleased with their customer service. My sales guy was Alex and he helped us and explained everything throughly through the whole process. He was never pushy in any way like other car salesmen. He listened to my needs and let me take the drivers seat in the whole process. GREAT JOB Alex and the lexus family of Louisville. I will definitely come back in the future and recommend Alex to my friends.

Dennis Jones

Great Service!! We had a fantastic experience buying a car at Lexus of Louisville. Fritz Bauer was a great salesman. His knowledge of the product and fair pricing made the whole process quick and enjoyable. The dealership is top notch and we look forward to servicing our vehicle there. We definitely recommend Fritz to everyone looking for a top notch car and great buying experience! We would give them 10 stars if we could!

Jack Oliver

Phoned about 12 volt battery replacement and was surprised that I could bring my car in immediately as it had just been jump started. Service manager (Brad) received me warmly and car was sent to service promptly. Work was completed varily quickly. Brad had car washed and I was on my way. Great Job.

Patrick Hayden

Dallas Young was extremely professional and a pleasure to work with. He found the exact car I was looking for and it was pleasure working with him. I have already recommended him to several family members and friends. Couldn’t be happier with my new Lexus.

M. Reed

Sarah was my sales representative, and she was great. She was an honest professional, and made the process as quick and easy as possible. I would recommend her, and Lexus of Louisville to anyone looking for both great service and quality vehicles.

Yiyan Liu

Tom was so professional and he provided nice service. The price was competitive and all purchase processes were simple and convenient. I will highly recommend Lexus of Louisville to every body.

Bob Atkin

My 29 April 2019 update. Great service. In and out in an hour as promised. Had breakfast (honey bun and coffee) in the lounge as I caught up on email and the news. Fast and friendly!! Lexus of Louisville is getting better. They earned five stars for their service department by doing everything right from start to finish. Even though I arrived early I was greeted as I drove into to the service bay and taken directly to my service manager. I wasn’t asked to wait, he confirmed what service was needed and did his paper/computer work without me (as it should be). I enjoyed a fresh cup of coffee, a chocolate muffin, and an apple while I played on my phone and iPad. And in less than promised, my service manager let me know my car was ready. We reviewed the work and the checks completed with the service. I paid and signed the paperwork. I walked to my clean (free car wash with service) car and drove to my next destination. Service the way it should be: fast, friendly, and complete. My service guy (John Dean) is consistently great and it is greatly appreciated. Service is one of the reasons I drive a Lexus!

Jimmie G

The entire staff was friendly and accommodating. Alex the sales representative provided many purchase options and he went the extra mile to find the right Lexus to fit my needs. The purchase was smooth and effortless, Lexus of Louisville you are RockStars.

Melissa Niedert

I had a wonderful experience purchasing my 2019 NX from Adrian. He never pressured me and was very patient as I thought over my options. I was also pleased with the instruction I received from Anna about the vehicle once the purchase was complete. I’m looking forward to all the “bells and whistles” in this car and actually knowing how to use them!

Kandace Wheeler

They were absolutely amazing! I got in the same day I called, diagnosed the issue quickly and had my car fixed by the next day! I will be taking my car back and be recommending them.

donna snellen-haley

Tom made me feel so comfortable. I never felt pressured at all. Everyone is we met during the buying process were very nice and friendly. I definitely will be sending business there. Thanks for helping me buy my first Lexus!

Ryan Buchanan

Cameron is my go to service representative! Each time I schedule an appointment I look to schedule with him. His attention to detail and excellent follow thru gives me piece of mind. David in the parts department has gone above and beyond to make sure I receive excellent service. The entire Lexus of Louisville experience is top notch and I’d recommend this dealership time and time again. I’ll be back to purchase my 4th Lexus in the next year!

Bill Moser

This was the first time I had been to a Lexus dealership. It was a very friendly place and made you feel comfortable and welcome. My sales consultant, Adrian Vogt, was very patient and helpful. I had selected specific color, interior and options from the Lexus website and knew the Lexus 300 was exactly what I was looking for. A vehicle with those specifics was not on the lot, but Adrian was able to find one and have it shipped in. I am very pleased with this experience and recommend if you are looking for a new car, look here first.

Sally Kemp

The entire experience was 5 star! From the service advisor to the service staff. Hunter answered all questions thoroughly and is extremely personable. The service was prompt and was completed as stated. A satisfied customer!

Barry Green

This was the best car buying experience I have ever had in my life. And I’m in my 70s. Ha ha the sales people, the loan people, car assessment person, the technician to help me with the electronics- they were all beyond fantastic. It was so easy and I enjoyed every minute of the experience. I will refer others to Kexus of Louisville! Bravo -job well done!

Barbara Cravens

Service was great. My service manager, John Dean is always knowledgeable and personable. He did a great job and the people who serviced my car did a great job. My car is always clean when I get it back and Lexus of Louisville has always provided me with a loaner car if my repairs are going to take longer than a couple hours.

Monica Rodriguez

The service was great overall, but the cabin air filter replaced was not the correct one and made the cover of the HVAC system to fall off and the glove compartment door was wide open making it impossible to close, hurt my hand trying to figure this out, had to call my brother for assistance. Got it fixed, but it was inconveniencing.

Joe Waldron

Excellent customer service by Anna Keefe and the Lexus team as always!!

Teresa Dunn

I have to say this was one of the best car buying experiences I’ve ever had. Bill was so helpful and friendly.

Lynn Bynum

My husband and I had a pleasant buying experience at Lexus of Louisville yesterday. Our sales associate, Brian Bean, was knowledgeable about our NX 300 and had it ready for us to test drive. Financing was handled efficiently and professionally on a Saturday afternoon. The vehicle was well prepped and an associate did a great job of explaining the car’s features. All of the staff we met with wore face masks as did we. We appreciate their concern for our health concerns.

Kina Robert

Loved my experience from start to finish. By far the best car buying experience I’ve had thus far! Ms.Sarah was amazing from start to finish and made the process seem less!

Ricardo Rivera

Lexus was very professional and to the point. They worked promptly and stayed in contact during the process. They even washed and detailed the car which was a complete surprise to me. All around superior service!

Judy Breitenstein

Experienced salesman, knowledgeable and polite, we were able to work well with them, all positive vibes!! I would definitely give our experience at Lexus a 5 star rating. This is our 5th Lexus we purchased and I will always recommend Lexus to our family and friends.

Bradford Griggs

The experience of buying a car from Lexus of Louisville was great. They are polite, and extremely helpful. I felt I got the best deal they could give me at the time. The overall layout of the building is nice too, you don’t feel like your being rushed, or pressured into making a purchase. I will definitely buy my next car from them! Stop by and check out their cars, Lexus makes a beautiful, dependable car and the staff there is top notch. You won’t be disappointed. Tell them Bradford sent you!

Barbara Kersey

I loved dealing with the staff at Lexus of Louisville. This was the best car buying experience I’ve EVER had. Thank you to Tom Seeforth for the great deal on my new 2020 RX350 and to Brian Bean for finishing everything and answering all of my questions. I LOVE my new Lexus and will definitely be back to get my next one.

Robert Sickels

Lexus of Louisville is an unbelievable place to buy and service your vehicle(s). The team members are so courteous and helpful and everyone was so friendly. Whatever your needs, they will take care of it.

Sherry Harkins

What an Amazing experience. Now I know what the hype of purchasing a premium vehicle is all about. Bill, Simon, and Jeanie made the buying experience simple and easy and I would definitely recommend if you are looking to purchase a new or used vehicle, check Lexus of Louisville out first!!!

Pat Mann

I always have a scheduled appointment, The schedules are always there when I pull in and treat me kindly and promptly. If I’m using a loaner car it’s always ready at easy and I can check text to see the status of my service work. I love that they wash my car at the end and I also love that they offer me a bottle of water or snack . Graham Is the young man that waited on me yesterday that he could not have been nicer or more attentive and answer any questions that I had

LISA Pence

Cam, my service advisor did an excellent job communicating what repairs were needed and keeping me informed throughout the process of fixing damages to my Lexus 460GX. He even brought a separate issue to my attention that I wasn't aware of. Thanks Cam. You are much appreciated!

Tami Delaney

This is my second purchase from this dealership, and my salesperson, Fritz Bauer is wonderful, very honest, down to earth and never high pressure. My first car I bought there (Toyota RAV4) went 191k miles and was still driving like a dream when I sold it. Bought my 2014 Lexus RX350 and I’m thrilled with it. I’ve never owned a Lexus and it drives so smooth! Many of my friends have driven Lexus’ and one even said she has had hers 20 years and the other one said she contemplated putting in a new transmission in her previous Lexus at the end of its life because she loved it so much. The only thing I would critique my second round is the auto detail department, of course I am a perfectionist on interior, just seemed not as detailed and a little rushed, but could have been in all fairness. Otherwise- no critiques. I’ve gone into other dealerships, some okay, some treated me horrible and processed me through the dealership like I was in a cattle auction! Trust me, if you need a vehicle you can trust Lexus of Louisville. If you need a vehicle before the end of 2020, go see my friend, Fritz Bauer before he retires😢, he is truly amazing.

Leo Miller

Absolutely the best buying experience we have had in the 40+ years we have been buying cars! Our salesperson, Adrian Vogt, was extremely patient listening to our needs and recommending the vehicle that was right for us. The whole staff was very pleasant and friendly. We left with our new ES 350 and could not be happier!

Michael Resel

Bill Marshall and the entire Sales Team at Lexus of Louisville made my car buying experience as simple and relaxing as possible. They answered all my questions and provided detailed records of the used vehicle I was buying. They followed up after the sale to ensure I had no concerns with my vehicle and the entire staff was always courteous and respectful. I look forward to working with them in the future and highly recommend them

David Schabel

I have been coming to Lexus of Louisville for years. Our Lexus service advisor John Dean is the best. He always goes out of his way to make sure we are completely satisfied. Will not go anywhere else for service on my Lexus vehicles.

Amy Robinson

The team at Lexus was fantastic. It started when our sales associate introduced himself. Tom was open to all my questions and picked up quickly what I was looking for. He was able to pinpoint the car I fell in love with. Jeani in finance was totally great and relatable. She got a feel for my needs and my family and really tailored the plan for me. Now for the cherry on my Lexus experience, Garett my delivery consultant. He spent almost an hour with me answering questions and showing me the MANY options on my car I had driven Audi, Mercedes, Cadillac, Volvo, etc and honestly was totally feeling the Mercedes option but the experience with the sales team, the support I was offered along w my GORGEOUS Lexus changed my mind.

Ray Purvis

A great place to buy a Lexus or any vehicle. We didn't experience any high pressure or a sales pitch. It was quit enjoyable and relaxed atmosphere while we found the perfect vehicle. Oh if you're a thief reading i wouldn't recommend you coming our way.....because country boys don't play around! Shot gun 😁😁 …

Natasha Baird

Customer Service is ON POINT!! I will never take my Lexus anywhere else!!

Tango Academy Louisville

I cannot think of a better place to buy a used car. They have high-quality trade-ins and a culture of professionalism. At no time did I feel any pressure from the sales people or the finance people. I was treated with the same courtesy and respect as the people who were there buying new. I recommend them highly to anyone looking for a new or used vehicle!

KentuckyEd

Sarah L and the entire crew at Lexus of Louisville made the car buying experience zero stress. They were all competent and very qualified to take care of the customer. And to top it all off we love the RX 350.

Cinnamon Jawor

This is the 2nd car I have purchased from Lexus of Louisville, and I cannot imagine ever purchasing from anywhere else! They make it pleasant, easy and you leave feeling great about your choice. And they never pressure, they simply listen and exceed your expectations!

Jennifer Welscher

Cameron is the best service adviser I’ve ever worked with. Getting in & out is super easy! He’s the man for my 12 year old IS250, which is still a great car.

Bob H

Very prompt and informative answers to any questions. Professional service from start of deal to end. Was a pleasant and easy experience purchasing our new vehicle. Definitely will be back when it comes time for a new one! Ask for Bryan, he will take care of you!

Dionne Hannah

This review is an update to my last review for this dealership. Thank you Lexus of Louisville for consistent premier customer service. The last two services were outstanding. I am grateful for the time care and attention you give to the customers and vehicles. It is worth the drive.

Paulette Adams

Lexus of Louisville service is prompt, thorough and courteous.

BanditHQ32

The vehicle I had found on line was available on the lot and waiting for me to look at when I arrived. The salesman was jovial but non pushy, obviously confident of the dealership behind him. The car had been detailed well and was well above any used car you'd find on any lot elsewhere yet still priced extremely competitively. This dealership has a brand to protect and cannot afford to dabble in substandard cars or service. There is no pressure, financing was quick and easy and I was thoroughly pleased with the buying experience at this dealership.

Jerry Temes

The salesman, Adrian Vogt, was excellent throughout the process. At delivery I thought up the financial details were confusing at times. I felt pressure to buy the warranty packages. The review of the technology in the car with Anna Lester was difficult for me. Too much information in too little time. She was very polite and knowledgeable and gave me her number to follow up with any questions.

Peter Engley

Buying experience was excellent. Sales rep and others involved were knowledgeable, patient, and thorough in answering all my many questions. I feel like I was treated very fairly with both trade in price and purchase price of the certified pre-owned vehicle I purchased. At this point I couldn’t be more satisfied.

R Banks

The Lexus of Louisville team sets the bar high in terms of purchasing a new car! The entire experience exceeded our expectations! Lexus has very good products and coupled with the team at Lexus of Louisville, it’s a win-win for buyers! We have worked with Bryan Bean for multiple cars, highly recommend Bryan. The service department and experience is also top notch! The entire experience at Lexus of Louisville is focused on delivering a great client experience.

Wanova Mills

On June 11th I found a car on Car Guru at the Lexus of Louisville dealership. I decided to ride out to check it out the next day. When I arrived, I was able to browse the lot in peace. When I finally went into the dealership, I was greeted by the receptionist and James Browning, my salesman. I explained that I saw a car online and wanted to see if it was still available, so James checked and found it. We did a test drive, and it drove very smooth. On our drive, James and I just shared about life in general, his decision to become a salesman and my hesitancy in having a car payment. He was not pushy or overbearing. As a matter of fact, sharing with him was more like talking to a friend. Once we had everything in order for my purchase, I asked about getting the car inspected by an independent mechanic since it was an "As Is" purchase. They said that would be fine. I had to work the next day, so James took the car to the mechanic of my choice for me. I was told that it was a good purchase by my mechanic, so on the following day I completed the transaction. I am very please with the level of service I received, my purchase, and the peace of mind. Thank you Lexus of Louisville and James Browning, for making this an amazing experience .

Vahid Mockon

Overall my experience was good. My service advisor Anne Keefe made sure I was taken care of. She has a great personality, listened intently to my needs and worked on getting me in and out as quickly as possible. My only complaint is that the tech/person who worked on my vehicle accidentally forgot to dispose of his or her mask properly in the trash. I found his/her mask on my passenger side seat as I was leaving the service bay. This is absolutely not acceptable especially for a car brand like Lexus that has a very high standard and reputation to uphold. Please address this problem with management and all the individuals concerned. Thanks! VM

Marc Blackwell

Friendly sales guy. Seemed knowledgeable about the Lexus brand - not so much about other car brands. Getting the paperwork completed took longer than if I wanted to just put a down payment + financing - we purchased the car outright and owe Lexus $0.00.

J Hamm (hammbone)

I have always wanted a Lexus and the buying experience is as top of the line as the vehicles as they make. Bill Marshal was wonderful to work with and helped get me in a beautiful car I have always wanted. The entire team that I worked with was great people and I will definitely return in the future to purchase another vehicle from them. Thanks again Bill!

Todd Wurtsmith

I always have a great experience at Lexus of Louisville. They address my service needs accurately and professionally. The decades of experience between the Shop Foreman, Service Manager and my Service Advisor have kept all 3 of my Lexus vehicles going strong. Keep up the great work!

Brian Graham

I had a great experience with all the staff at Lexus of Louisville. I had been looking for a vehicle for several months prior to my purchase. I had been to many dealerships and disliked everyone of them. Pushy, dishonest car sales staff are not my kind of people. I worked with the sales team of Fritz Bauer and Bill Marshal. Amber Gregory and the rest of the staff was easy to work with as well. Their hospitality and genuine honest attitude was very welcoming after all the experiences I have had during my quest. I drove over 2 hours to get to the dealership and would do it again tomorrow if I needed another vehicle. I would highly recommend purchasing a car from Fritz or Bill. No Pressure, Honest people and a great place to purchase a car.

D B

Outstanding service! Extremely attentive and accommodating staff! Everyone communicated swiftly and effectively with updates. Highly recommend services at Lexus of Louisville!

Nikki Knight

Great experience. When we realized my license was expired I was offered the shuttle service to go renew my license and bring me back! Wow!! Thank you! So far and above anything I expected. John Greene, Tom the shuttle driver, exceptional! Lexus for life!

Steven Drwecki

I organize and help others purchase cars at least 5 times a year, because of this I have dealt with many dealerships. I was first contacted by Andre by my preferred method of communication (text). When talking with Andre I asked for additional pictures, questions about the service, and his professional opinion. He met each one of my requests without hesitation and remained informative. Due to traffic we arrived at the dealership a little bit later than I expected and I communicated this with Andre. His concern was that I made it to the dealership safely. Upon my arrival I was greeted by Elliot the sales manager. He provided us with refreshments and found Andre. My wife and I drove the vehicle and it was exactly how Andre described it. We decided to purchase the vehicle and Andre took the time to explain our options carefully and clearly in order to make sure we were informed of the process even though we were there beyond their normal operating hours. This was the easiest vehicle purchase that I have ever completed. During the process Elliot took the time to check in with us and even provided my wife with dinner recommendations as well. It was evident that he cared. Next we spoke with Jerry in finance where he explained all of our options for warranty coverage and which would be best for our needs. If you are looking for an amazing sales experience that matches the Lexus brand this is the place to go. We drove two hours to buy our vehicle and we will not hesitate to do it again. Thank you again for your honesty and transparency Andre, as you are a breath of fresh air as it relates to buying a vehicle. Thank you.

TC Ford

I've heard the horror stories of used car sales. I'm so thankful we found a trustworthy and friendly dealership to buy from. My wife and I bought a used car from Bill Maetschke at Lexus of Louisville and experienced first-rate customer service through the entire process. We found a used car we liked online and decided to check it out. Instead of making us feel like we shouldn't bother the sales team with an inexpensive used car, we were welcomed and given the same service I expect someone buying a new Lexus would be given. Bill was patient and friendly as we drove the car around with our toddler in the back seat. When we decided we'd like to move forward on the vehicle, he worked with me to get to a price we both agreed on. We took the car on a long trip this past weekend and had a strange noise surface. When I asked the dealership about it, instead of being made to feel that it was my issue now, I was told to bring it in ASAP so they could take a look. They looked, are fixing it, and even gave us a loaner. If you're buying a car, new or used, go to Lexus of Louisville. The staff is friendly and the customer service is fantastic.

Douglas Stith

Wonderful sales experience with Lexus of Louisville Used vehicle purchased was immaculate Dealership was totally first class Tom Seeforth, our Sales Associate and Jeani Bratton, Business Manager were both excellent Highly recommend Doug & Kim Stith

Angela Lewis

I have always been very impressed with the customer service at Lexus until recently. Our RX 350 was on recall for the front door handles. Ours were actually broken and we had a difficult time getting them repaired because people who had doorhandles which were working were getting theirs replace first due to the recall. It was very frustrating.

Monty Boyd

Dallas was not available to assist me, so Sara took over and did an excellent job. She was very professional, answered all my questions, was respectful of my time and sold me a Lexus Certified ES 350.

Justin Bilyeu

LOVED our experience with Lexus of Louisville. The facility is top notch and very clean. We worked with Krissy and she did a wonderful job helping us. My wife and I hate the car buying process. When she met Krissy she was immediately at ease and wanted to buy whatever Krissy was selling. She helped us with a 2010 RX that felt brand new. It's drives better and smoother than most if not all other cars we've driven. Will definitely keep Lexus of Louisville as one of our go to places when we need a vehicle. I even received an email from the owner asking if he could do anything to help our process. Very impressed. Could not have asked for a better experience!

Monica Moore

I have purchased many cars but this was the best experience that I have had. . The entire transaction was online. Since I could not come to Louisville they drove the car to Owensboro, brought the paperwork and it was all completed in 20 minutes. They gave me the price I wanted and did everything they could to ensure I had a good experience. They are even going to come back to Owensboro to add the accessories that I wanted that had to be ordered. The car of course is such a great car. Thank you Brian Bean.

danielle Tarullo

Such a great experience once again at Lexus of Louisville. Sarah was an amazing help at selecting a vehicle. The service my husband and I received was great. I would recommend this dealership to anyone who wants to purchase a vehicle.

Natural Qtpie

I can’t express enough how happy I was with the service and purchased. Amber with the missing window in her office 😂 was awesome she walked in early the next morning dedicated to making sure I was ok with the warranty deal. Adrian stayed way pass closing to be sure I loved the vehicle. I have never received a follow up call from a dealership to see if I absolutely loved my Vehicle until visiting Lexus Of Louisville. 💯 percent will Start there for my next purchase. 5 STARS FROM ME!!!

Peter Rowell

My experience was mostly positive but Lexus of Louisville did not measure up to Lexus of Clearwater where I get my RX 350 serviced in the winter. Louisville does not inflate with nitrogen like Clearwater (odd since temperature changes more in Louisville). Also no car wash in Louisville (said it was broken). Otherwise my 15,000 mi service was fine and efficient. The customer waiting lounge in Louisville was excellent (nicer than Clearwater).

Adam Bauer

Service is good 80% of the time. Sometimes car is washed like the customer service rep says it will be, sometimes not. Sometimes the car is ready in 2 hours, sometimes it takes 6. This last time there was some mud chunks on my passenger seat, which no one ever sits in. Everyone who works there is nice and it’s nice to have a loaner car, which I need while mine is being worked on. I just need to know a more accurate time frame of work, so I can better plan my day.

Tyler Munson

The building was clean and tidy and the gentleman that I talked to was kind and didn’t charge me for the full inspection which was really kind. But the mechanics who worked on my car didn’t seem to pay much attention to what I asked them to look at under my car. But over all I liked that people liked my car for what it is.

Deborah long

Thank you Bridget Steinke! I had a flat tire in Tennessee on my way to Kentucky. You got me in and out in no time. I really appreciated your services.

Tom Murro

Extremely prompt and courteous service. Called with updates and problems encountered and supplied a courtesy vehicle while the extended repair was taken car of. When service completed, really appreciated the courtesy wash and interior cleanup. Would not hesitate to return for any needs, A+ in my book.

Robin Schneider

I had an awesome experience at Lexus of Louisville. People were friendly and courteous. They told me exactly what my problem was and the customer waiting lounge was the best. Thank you very much for your service. Robin Schneider.

Mark Eve

Excellent service. Clean loaner car. Cameron takes great care of me at each service. Fair pricing and recommendation on service needs. I give them 5 stars. Nothing is as reliable as a Lexus.

JAMIE RHEAUME

Everyone was very nice and polite. My experience was smooth and pleasant. I worked with 2 salesmen who were extremely helpful. Thanks to all who were apart of my Lexus experience. Very happy with it!

Joe Sam

Buying a new car is usually difficult for many reasons, first and foremost the sales staff. In my case, I knew the exact car I wanted (ES 350 Luxury) and, living in Indianapolis, I went to the local dealer there who chose to be very difficult and not forthcoming when it came to the financial terms. Enter Fritz and Lexus of Louisville. I found him online and from Day 1 he was EXTREMELY easygoing, knowledgeable and quoted me a GREAT deal. When it came to the lease terms, he did not markup on more obscure items like the money factor or the upfront fee. In fact, with any question I had regarding the payment structure, he was patient and forthcoming. I am a CPA and to me, this is almost unheard of....most salespeople don't have the time or patience for such questions, and if they are hiding fees, certainly don't want to answer them (like the dealer in Indy). Fritz knew I wanted to drive the car before "locking it in" and had no problem letting me spend as much time with it as I wanted to ensure there weren't rattles, squeaks, etc. He had everything ready when I was there and the process was the smoothest you can imagine. I met with the finance manager, sales manager and technology specialist and I have nothing but positive things to say about each of them. This is a first class dealership and a first class experience for the buyer. Worth every minute of the 100 mile drive to go there.

Jacque Moran

Professional place all the way around. Work finished in the estimated time. Good coffee and cookies. John Dean was my service advisor and he made it a smooth and easy transaction.

Rae Coles

Our experience with Lexus of Louisville was amazing! My daughter is a freshman at UofL and was not familiar with the Louisville area but Bridget took great care of her and her Lexus. The service we received from the service department was exceptional!

Dwight Hoskins

I took my SC430 in for an airbag recall. My first visit to Lexus of Louisville. What a treat! I was greeted immediately by a super courteous associate. The repair involved about 6 hours and I was taken home in their courtesy car. Again, another awesome employee. I picked my car up the next day and again was treated superbly. My visit was a trip I will never forget! Highest regard to Lexus of Louisville. Thank you. Dwight Hoskins

raja gopal

Splendid experience. Simple straightforward talking, kind and gentlemanly support and assistance through the purchase. Kept up the promise on delivery date. Classy.

Pattie B

This experience at Lexus of Louisville was very good. I took my Lexus there for a Lexus recall and an oil change. They provided me with a loaner because the repair was going to take 3 to 4 hours. When I picked up my vehicle I was given a list containing several items that needed replacement on my next service visit. That was a very nice touch. I have owned several Lexus vehicles and will continue to buy new ones. If the service continues like this I will take my vehicle back for all my service needs

Tracy Hylland

These guys are amazing!! I flew into Louisville to buy a Lexus I couldn’t find where I live in Montana. The dealership I bought it from didn’t seems to know anything about what service had been done, (I didn’t get it at a Lexus dealership). The morning I was supposed to start driving my new car home the “maintenance required” alert was on. I took it to Lexus of Louisville and explained the situation. Right away John with the service department walked out to the car to get the VIN and said they’d be happy to take a look at it for us. They were able to pull up all the information for us and do a full vehicle inspection for us right on the spot, we didn’t have an appointment. Ashley was the service rep we worked with and she was fantastic! She got us quotes on some add-on’s we were curious about, got our new vehicle inspected and got us on the road within an hour. I was extremely impressed, their customer service was above and beyond. I would whole heartedly recommend Lexus of Louisville to everyone! Especially Ashley and John in the service department!

Christopher Todd Perkins

The sales experience was 5 star! Andre was our salesman. He took great care of us. We love the car! We visited 11 other dealerships while shopping for a car. Lexus of Louisville was our favorite by far! We are looking forward to servicing our new car and our future cars from here!

Dr Nancy Bryan

Absolutely loved my experience at Lexus of Louisville!! Bryan Bean did an exceptional job helping select and purchase the best vehicle for Me! Eliot Murphy made the process so easy! Thank you for exceptional service. I look forward to my future experiences with all of you!!

John Wortley

Its never a problem to get the car serviced. Scheduling online is easy. The waiting area is a great environment for me to get work done while the car is maintained. Graham is an extremely courteous and professional young man. Lexus of Louisville will keep me as a customer.

Keith Buckner

I had a battery issue and just came in on Saturday without an appointment and asked for Cameron. Cam took care of me right away. Can always does an excellent job and makes coming to Lexus for service a real pleasure! I plan to buy a new Lexus in the future, and one of the main reasons I will do so is because the great service I always receive from Cam and this Lexus service department. I have driven a Lexus for 15 years, and Jaye Moore was my service advisor prior to Cam, and always provided the same level of excellent service ...She’s doing a great job as the Service Manager now.

Mindy Parrish

Lexus of Louisville were great! From the professional and knowledgeable staff to the cleanliness of areas. The wait time was exactly what they said and they treated me as if they truly cared. I was highly impressed.

Jill Burton

The Lexus team was terrific. Adrian made buying my car as pain free as the experience can be.

Donna Harris

This was the easiest car purchase transaction I have ever made! It was so efficient. We worked with Bill Marshall long distance. I told him what I was looking for and the bells and whistles that I preferred. He found it right away at another dealership and had it transferred. When we arrived to take delivery, all the paperwork was ready to be executed. Instead of an all day ordeal, we were out of there in a little over 2 hours. I tried to but in Nashville but the experience was not very pleasant so we worked with Louisville Lexus instead.

Brian Ballard

I purchased a 2019 IS300 and I couldn’t be happier with the service I received. The vehicle was out of state but that wasn’t a problem for Lexus of Louisville. Bryan Belew got the information off the vehicle and had it delivered to Lexus of Louisville. When I arrived the car was clean and beautiful. I met with Jerry and handled the financing, all together I was in and out in around a hour and a half. Everyone was courteous and professional.

Doug Thoman

Clean and run very professionally. Also, time management is the best of any dealer I’ve experienced. You come at the appointment time, they are ready and get you back on the road in the time estimated.

carol craig

Jordan Walker, Service Consultant was superb. From the moment I drove into the service area he was ready to help. It was going to take several hours to replace the airbag, he immediately offered a replacement car or take me home, which ever was MORE CONVENIENT FOR ME! My satisfaction was important to him. He called immediately when the car was finished. Jordan made the visit a happy one.

O McCoy

What more can I say, Bill M. and the Lexus of Louisville staff provided me with excellent service and a customer experience worthy to any and all car buyers. My recent purchase experience (Nov. 2019) of a 2020 Lexus RX 350 F Sport was above and beyond my expectations. From the very beginning, Bill’s professional and welcoming interaction with me was one of patience, knowledge, and willingness to go the distance to earn my business. And, I must say so myself, Bill and Lexus of Louisville definitely went the distance to earn my business. This is by far the best car purchasing experience I have encountered from the beginning through the moment I received the keys and drove off in my new Lexus. And, more importantly, I absolutely love my new Lexus. I highly recommend your search for a new car start with contacting Bill M. and the Lexus of Louisville staff. I’m so happy and pleased to be part of the Lexus family.

P A

Very clean and professional. Although, a tad pretentious. I haven't bought a vehicle here nor had anything serviced but it seems like a solid dealership overall. Bridget was nice enough to print out the Carfax and old service records on my 96 LX450. Thank you for that, it was greatly appreciated!

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