Reviews of Bachman Subaru. (Car Dealer) in Louisville (Kentucky).

Bachman Subaru

0 Reviews

355 Comments

Car dealer

Subaru dealer

9800 Bluegrass Pkwy, Louisville, KY 40299, United States

Description

Information of Bachman Subaru, Car dealer in Louisville (Kentucky)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

We still haven't received any review on this business.

Map

Open hours of Bachman Subaru

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Reviews of Bachman Subaru

Michele Holmes

We had the best experience with Bachman Subaru buying my new Impreza. Ken was our salesman. He worked hard for us to find a car in the pipeline from another dealer so we got the car sooner. He was extremely helpful in explaining all about the car operations! Finance experience was quick and professional too! Very happy!

Dahlton Lang

Debbie (sales) and Bryan (finance) made the car buying experience extremely pleasant and easy. Debbie was personable and kind. Both parties were extremely knowledgeable about Subaru. It is clear that they are passionate about their company. Awesome experience (which is something I never thought I’d say about the car buying experience). Highly recommend!

oma.of.4

Today was my fourth visit. Each time, I am so pleasantly surprised by the amazing customer service. I have been helped by Kim, Brian, Robin and Roy on different occasions. Each has gone above and beyond any experience I've ever had at another dealership. I really feel they value my business. The waiting room is very customer friendly and comfortable. I have found my new service center!

Gerry Mattingly

Our salesperson at Bachman Subaru, Ken Sutton, was very knowledgeable and helpful in answering any questions that we had regarding the Subaru Forester Wilderness that we bought. There was no pressure in our conversations with Ken. It was a friendly, pleasant, relaxed atmosphere.We have bought two cars from Bachman Subaru now. In both instances the sales folks at Bachman top notch and made our visits a wonderful experience. I would recommend Bachman and the Subaru product to anyone.

Karl Fischer

What a great experience! Not only was I in from out-of-town, but this was my first time visiting Bachman Subaru. I needed an oil change and called the dealership a couple days prior to my visit, to schedule the service. Kim, one of the Service Advisors at the dealership took my call. She was super kind and helpful. She explained that they currently did not have any appointments available for the day that I needed, but that the dealership offered an Express Service option, which did not require an appointment for certain minor services, including an oil change. In addition to this great news, she gave me the phone number to the Service Advisor (Brian) who oversees Express Service and encouraged me to call a few hours prior to my visit, to check on the wait time. On the day of my service, I forgot to call ahead, due to the busyness of my day, but it was not an issue. When I arrived, as instructed, I simply pulled into the service drive of the dealership. In no time, Brian was helping me with my car. He explained that in addition to the oil change, the dealership would conduct a complimentary inspection of the vehicle. I thanked him and he escorted me over to the customer lounge, where I waited while my car was serviced. Just a short time later, Brian came over to me in the customer lounge and explained how the battery in my car did not pass inspection. I had no idea that the battery in my car was bad. I thanked him for this discovery and had the dealership replace the battery. And just a short time after that, I was back on the road, with a fresh oil change and a new battery. I was incredibly impressed with the quality of service that I got at Bachman Subaru. Both Brian and Kim were kind, professional, and super helpful. In addition, the mechanic who worked on my car also did great work! If you need service for your Subaru, this is the place to go in Louisville and be sure to ask for either Brian or Kim!!

Charles Hatfield

Kimberly Fairchild is a top notch service advisor/manager! She has been there to help me since purchasing my 2019 Forester Sport in Summer, 2019. She listens, is thorough, and very professional. I have just completed my 30000 mile service. The service accomplished on my vehicle was exceptional! Thank you Bachman Team.

Doug Williams

Terrance was very easy to work with. Very knowledgeable and helpful. Kept us updated throughout purchasing and waiting for our new Subaru to arrive. Once it arrived he explained and showed us how everything worked. He filled the gas tank and even cleaned the windows before we left. I would definitely refer anyone wanting to buy a vehicle to Terrance.

Adriana Barrera

I was very pleased at how efficient and courteous the services at Bachman’s Subaru was. I purchased my Outback from this same dealership 3 years ago and then had to leave the state during the COVID-19 pandemic. Austin TX Subaru was amazing and I was afraid of how Louisville would compare. They scheduled my appt at my earliest convenience, provided me a reminder text, and rapid correspondence. I was also provided with a loaner and processed smoothly from start to finish. I live an hour away, but will most definitely return for future visits. I highly recommend anyone in the Louisville and surrounding areas to utilize this location.

William McNulty

Erik was great. A very good asset to the company and to the customer, it was a pleasure dealing with him. He made us feel very confident about our purchase, and kept in close touch as we waited for the car to come in.

Larry Savarese

I've bought and sold many cars. This was a very pleasant buying experience. Alex Prestigiacomo was responsive, very knowledgeable about the vehicles, friendly, and a fine representative of the "Subaru brand." Pricing was simple and straight forward with no surprises. I hope the service department is as good as the sales department for maintenance needs. This is an unsolicited review.

Carole Jenkins

We had a self-inflicted problem that made us afraid to drive the car. They assured us it was safe and gave us a same-day appointment, which included a needed service. They were very pleasant and saw to our comfort. We were satisfied with the work and will go there again.

Larry Wilkie

Gabe was a great salesperson. He listened to what I was looking for and suggested the vehicle which fit my requirements perfectly. He also went to bat for me to make sure that I received a fair and honest value for my trade in. This was not my first (4th) Forester and I’m sure it won’t be my last.

Matthew Lowe

We had an excellent experience. Friendly staff. No high pressure sales. Given a variety of options at all stages. This is the second time we have purchased a car here and we would again. Recommend highly.

Natalie Williams

Excellent! Fast, kind & courteous! Nick processed my choice of services & when my car was finished he reviewed the bill with me, took my payment & escorted me to my car. There was a glitch with the credit card machine & payment was not processed. He called me & left a VM asking me to return or call with payment. I didn’t get the message until several hours later (because of work) so I returned a message after closing that evening. I returned to the service center the following morning to “settle up”. I apologized to Nick as I was worried he might get in trouble. He wasn’t in trouble & thanked ME for being a “good, honest person to return to pay”. Wow, what a nice young man with great manners! Great team at Bachman! Thanks again! Natalie (Indianapolis resident, Travel RN passing through Lville)

Julia Miller

I have never been anywhere and had such a caring experience. Alex went way further than he needed to to answer questions help us to understand how to setup seats,etc. Everyone was very nice, professional and courteous. Thank you for everything, Merry Christmas!

Jack Hayes

Excellent experience, from the test drive, to ordering, and finally the sales transaction. Our salesman Ken was great to work with and kept us updated all along the way. And, of course, the Subaru vehicles are very good as well!

Leeds Levy

Because I'll be driving to D.C. from Louisville, KY for Thanksgiving, I wanted to make certain my car's fluids and tires were up to the task, But, my 18,000 mile service was scheduled for mid December. Roy at Bachman recommended I come in for their Express Service. So, I did and got lucky because he said they could do the full service if I had an hour. So, that's just what I did. To say that they are VERY ACCOMMODATING at Bachman is an UNDERSTATEMENT! If Roy and Brian are reading this, all I can say is THANK YOU & Happy Thanksgiving!

Richard Smith

Best experience purchasing a new vehicle that I've ever had. Wasn't pressured by the sales staff and they were knowledgeable on all things Subaru. Very friendly and accommodating

Chris McDowell

Gave us an honest quote and did repairs under budget, which is not expected from a dealership. Also they did the work in less time that was estimated! Very appreciative of all that.

Russ Craddock

These folks did a great job of welcoming me in for my 8am scheduled 48,000 miles maintenance, they completed the entire job in less than an hour and took me through the findings/results. Great job! Much appreciated!

Sarah Clayton

Love Bachman Subaru’s Service Dept. I know I can trust that they’ll only do what’s necessary to my car. They are quick and very friendly. Couldn’t recommend more.

Leatrice James

I was told there was a 2 hour wait. I expected to wait longer because I did not have a scheduled appointment. My car was serviced in a little over 2 hours. I was very satisfied with the service and the atmosphere of the dealership during my wait.

Shirley Yussman

Had my first car service today and Nick took care of all the necessary paperwork. He was excellent, and the work was done right and in a timely manner.

Daniel Caskey

Everyone I've encountered here are great, friendly and knowledgeable. Worked with Tony in service today. I'm always anxious about leaving my car (Subaru BRZ) in someone else's hands but everything was perfect.

David Peters

Bachman Subaru did an excellent job in repairing our Subaru. The Service Bachman offered was very quick and the work to be done was explained in detail.

Mark Garr

Our salesman was super honest and did a great job and we recommend him to everyone. Ask for Alex Prestigiacomo. Everyone at this dealership was great.

Alicia Wilder

I’ve only had my Forester a year but have used Bachman for both maintenance trips. The service guys are great and they don’t make me feel uncomfortable with questions like some places can, especially as a woman. I appreciate their thoroughness and explanations.

Dan Hatton

I have always had a good experience with Subaru service department. I’m getting tires installed Friday. As they beat the price at Tire Rack.

Zach/Kristy Fletcher

Great service, unparalleled to other dealers. No gimmicks, just straight forward talk and service with Alex P. and Brian B. Really enjoyed working with them both.

Callie Potts

Service was great as usual. Oil change, tires rotated systems checked and written evaluation all within about 30 minutes. Staff is very professional and friendly.

Yasdy G

Best car buying experience I've ever had. Everyone was so friendly and knowledgeable. Definitely have a customer in me for life 😁 …

elliemaeth

Kim was very helpful in diagnosing my Outback. She was very detailed in explaining the issues and took her time to answer all questions I had.

RICHARD Spayd

Service tech was knowledgeable Courteous, and friendly. Service was performed within a reasonable time frame. I WILL return for future service on my Outback.

Dena Nelson

Alex is a wonderful salesperson! He definitely knows Subarus! I had a very positive experience there.

Jenny Rainey

Express drop off was quick and smooth! They even helped trouble shoot why the rear tailgate wasn’t working for me and went home with it working again too!

Nancy Morris

Working with Bachman Subaru is always satisfying because I know my car will be 100% after servicing! Customer Service is excellent!!

gingurz

Always friendly, fast & efficient. Roy go s out of his way to accommodate and Rick was a delight with the shuttle.

betsy bryant

Robin Durham was exceptionally helpful in the service department. He helped me on numerous issues and was courteous and professional.

Dave Miller

Tony Louis got me in and out of the Express Service line in 50 minutes. Excellent and appreciated. See you in 6,000 miles. D.C. Miller

Greg Bourke

Great service from Roy and everyone at Bachman Subaru. Will gladly continue to trust this dealer with my service needs.

TheRumrunner101

Sales staff were fine once everyone got on the same page. Small setback as things go. Salesman Eric was more than helpful, knowledgeable and very polite. Finance managers leave a little to be desired. Kinda pushy when selling their extended warranty. Didn't purchase it. This is our third Subaru we purchased from them. Love the car, not so much the purchasing part.

John Paul

I was exceptionally pleased with the professionalism of Tony, the service writer. He was very welcoming and helpful as I arrived. The service cost was about $100 less than I anticipated based on when I booked the appointment. Even though this was my first time dealing with the Bachman Subaru Service Dept. I would highly recommend them to anyone with a Subaru. Totally positive about their business model!

Crypt Cypher

The service members and managers are all pleasant people. However the express service is not what I'd call express. After scheduling an oil change for the morning, I was assured no one was ahead of me, yet the oil change with their "express" service took 50 minutes. If I knew this, I would have changed my own oil in 15 minutes and not wasted my time at the dealership. Besides the wait, everything is nice here.

Bob Overberg

We were very pleased with Robin Durham’s explanation of steps taken to locate cause of problem. Service crew checked everything for cause of brake problem but couldn’t duplicate.

Matthew Peerce

Excellent car buying experience, and I am all around impressed by bachman and particularly my sales staff, Nancy. First, I negotiated down on a vehicle, turns out it was out of stock. I could have waited for it to be delivered, but instead I got the premium version with even more off. I did this all via text before even getting to the dealership. Second, I told them I needed a certain amount on my trade in for the down payment. My trade wasn't worth that much, but they got me an offer for 1000 more than any other dealership in town. Third, I told the sales staff I was in a hurry (I know how dealerships go, they keep you there for 6 hours to exhaust you and feel like you've invested too much time to walk away from the deal), and they expedited the process. Like really expedited it. I was never sitting around waiting. The finance fellow (Brian I think, big beard very friendly) sped read through all of the warranties, and did a good pitch in record time (I opted for no extended warranty and he didn't push it). I was in and out in 3 hours, most of that being the test drive and credit check. Overall I would highly advise using bachman for anything. They were great about communicating and not being too pushy on anything. They didn't spam me with calls, didn't send template emails, and didn't push me to get anything I didn't want. I got a great price on a great car (Subaru Forester). And Nancy was extremely knowledgeable about the car, she knew all the features, all the specs, and had really done her research on some of my biggest concerns, like the CVT, the AWD, and the seeming lack of hp (it drives great and peppy, especially for a 2.5L on an SUV). I used their website and did the truecar estimate for my trade and they called me one time to discuss their inventory.

Julie Idlewine

We weren’t expecting to buy, but they had the car we were looking for on the lot. The sales staff was excellent and thorough. We highly recommend the dealership.

Shawn Snapp

I worked with Eric Encarnacion to purchase my Subaru Forester and he was great to work with. He made the buying experience relaxed and easy. Very helpful and I recommend working with him if you're in the market for a vehicle.

Jeremy Frymire

Thank you for doing your job. Maybe it sounds vague but it’s a simple thank you for doing things like you should … when so many other normal activities in a day seem to be complicated, you all make things easy.

Tiffany Stumler

Throughout the entire process of obtaining an estimate, dropping the car off for service, and updates during receipt of the service… The staff was fantastic! Specifically Kim and Tony exceeded my expectations with their customer service commitment and updates. They did a great job on the car and were kind enough to allow me to borrow a loaner car for the days which my car was being serviced. Again I consider this outstanding customer service and I’m very appreciative.

Jack Wisdom

All staff worked closely with you without pressuring. Alex and Santo made the car buying experience nice for once.

sarah goodwin

Excellent customer service!! Through the whole process of our vehicle getting worked on we were updated to ensure we knew everything that needed to be replaced. Whether it was asking if we needed a shuttle or a vehicle to drive during the time it was being repaired, I knew we were being taken care of. The man at the service desk was an absolute gentleman and can tell he cares about each and every customer. Thanks for running such a trustworthy business.

Steve McWhorter

Had three dummy lights light up on the trip into Louisville. Roy, Carson, and Alicia came to the rescue. Alicia found the parts and had them flown in. Carson made sure our car was fixed and fixed properly. Roy was such an awesome human! He made sure everything worked out, got us a loaner car, and made sure we were smiling and comfortable through the whole process. If I am ever in town and have need, I will definitely head over to Bachman's!

Donna Finnell

Bob was our salesperson and was great to allow the car to sell itself. No hard sales pressure which is pleasant for a change. It's my son's first car that he's paying for so I'm glad the experience was a good one.

Mark Ginn

Scheduled 150k-mile service performed more quickly than I had expected. Only wish Bachman had a shop on the Indiana side of the river.

Anthony Rizzo

Salesman was very nice but the pictures online didn’t reflect the existing damage the car had. They were cleverly hidden by the glares of the photo booth lighting. Overall it was a decent experience just wish we could have had more realistic expectations online before driving to the dealership.

WMAcadet

I did not have an appointment, but they got the car in and were done with the 18,000 mile inspection and service in less than 2.5 hours. I have a maintenance/service agreement bought from Subaru at the time of purchase, so there were no delays in picking up the car for paperwork or anything else. Nice, friendly service!

JesseBCO18

Our salesman was Alex Prestigiacoma. He was very helpful and very knowledgeable. He is the best salesman we have had. I would recommend them to anyone. We love our Outback.

AJ Wal

This was the easiest and best car experience I’ve ever had. I was able to see different options for payment and warranty coverage. My car runs great and is in great shape.

David Lohden

Alex was a lot of help with getting my wife exactly what she was looking for. He was able to answer all of our questions and then some. Definitely would recommend him to anyone looking for a new Subaru. 😊 …

Bill Reynolds

We took our 2021 Outback Touring XT in for express service and tire rotation. We were greeted by Tony in the service drive who took our information and had a smile on his face the whole time. The service was performed quickly and we were very pleasantly surprised by the cost of the service. The whole process was seamless. When we picked up the car, Kim explained all charges and was able to set up our next appointment to have a door ding removed and address a random audio issue that had happened twice during our ownership. I can’t stress enough just how nice this whole experience was. We will definitely be Bachman Subaru Service customers and there is an excellent chance that our next new vehicle will be another Subaru from Bachman Subaru. Remember, excellent service sells cars… Mark and Bill Reynolds.

Sameul L Jacson

Great customer service & great staff in express service. The shuttle driver was precise & polite. Thank You

Andrew Gray

Fast, friendly, and super helpful staff all around. Found the perfect car at the perfect price!

Mike Tarsa

Very friendly staff. Efficient scheduling. They do a good job and always stand behind their work.

LJ Colston

Great customer service! Staff very knowledgeable. Very efficient process overall. Definitely recommend!

Andrea Fursman

Erik was extremely professional and knowledgeable. He made our car buying experience smooth and easy. I brought my son to show him how the car buying experience goes and he saw the perfect example of a great car buying experience.

Bill Reynolds

I left the Mercedes brand to go with the Subaru brand. The entire Bachman Subaru has been exceptional and always exceeds our expectations. The sales experience in February showed us how dedicated Bachman Subaru is to new customers. The entire sales experience was great Kim Fairchild in the Service Department is amazing. It’s quite refreshing to deal with a Service Department that makes you feel like you are the most important person there. I would strongly recommend Bachman Subaru Service and Sales. We will definitely be a repeat sales customer and will always have the Bachman Service department take care of our Outback Touring XT

Nancy Souza

Oil change/tire rotation completed in a timely way. All questions were answered to my satisfaction.

Lindsay Smith

We were on our way home to North Carolina, in a bit of a panic! Tony Louis took great care of us. Our electronic system - radio, lights, cruise - were all flashing on and off and not working properly. Tony listened to us, answered our questions, kept us informed, and helped us get on our way feeling good about our car again. Thanks for the great service!

Chase Wurtsmith

Alex and Santo were fantastic in helping me decide on a used Subaru Outback. They answered all my questions and helped me find the best deal. Highly recommend buying a car from this location!

Jalesa Ragland

Let’s be honest, everyone dreads buying a car. I dreaded buying my new Subaru, but literally everyone at this dealership is amazing. They are all so kind, friendly, welcoming and helpful. Even the service department is top notch. I will never buy a car from anyone but them. I highly recommend them. Best dealership in town hands down. Debbie Wattson and Roy in service are some of the best people I’ve ever had the pleasure of working with. I seriously can’t rave enough about my experience.

Jacque Saltsman

Just bought my first Subaru and couldn't be more thrilled. Debbie Watson, my sales person, made the whole process even more wonderful. She was professional, friendly, honest and responsive to all my questions and inquiries. She wasn't at all pushy or pressure-y. She gave me all the time I needed to make my decision and get my finances in order. She was genuinely thrilled for me when I drove off the lot. Great experience!

Rebecca McReynolds

Went in to express and out quicker than stated. Friendly and just truly overall great service start to finish.

Ms. Devon

Great service! Communicated well throughout the buying process. I would highly recommend!

Jessica Scheuermann

I went to this location by myself with a specific car in mind. Alex Prestigiacomo helped me out and he was so amiable, helpful and really went out of his way to make sure it would work for me. I’m so appreciate and happy with my experience and purchase. I definitely recommend them for sure!

Autumn Coffey

As always, Bachman Subaru never fails to impress. Staff is always very kind, courteous, and knowledgeable. We had purchased our first forester here and there’s a reason we went back! Nancy was our sales member that walked us through the buying process, and went on our test drives, and Zack was our finance guy! They both were amazing, listened to our needs/wants, and delivered! Great job guys, Keep up the good work! I’m so excited to be working with their vehicle service team too. My husband tells me they’re always friendly and super speedy! Just a great team overall!

Tiffany Chapman

Loved Bachman Subaru on Blue Ridge pkwy!!! The service was impeccable. Not too pushy at all! Ken was an amazing salesman. He listened to what I want and delivered!!!! I bough a car for my husband there and I think I am going to buy one for me now!!! They really did an awesome job explaining all of the different options on the vehicles and gain, their service was superb!

Meghan Ware

I could not more highly recommend Bachman Subaru to anyone interested in buying a car in Louisville. My experience was wonderful from start to finish! My parents had purchased a car from the dealership a few years back, so I felt pretty good about returning to purchase my first car. When we walked in and Darren introduced himself, he remembered my mom by name from those years ago and that really set the tone for us. He was incredibly helpful, very knowledgeable, not pushy which I appreciated, and made me feel at ease in making a good purchase. He didn't let me drive away until he knew I felt comfortable in my new car and had a good handle on all the features and necessary things to know. Once we started the financing process, Dusty was able to get us a better interest rate than the loan I walked in with and we were obviously excited about that. The whole organization is friendly and knows their stuff when it comes to their cars. Good people. And I love my new Forester!

Diana Engel

We had a great experience buying our first Subaru. Ryan C. was an excellent sales person. The staff was welcoming. The finance manager explained everything extremely well. Ryan took extra time beyond his work day to go over every feature of our new car. We would highly recommend your dealership. Ryan did an extraordinary job to make sure we were 100% satisfied. Thanks!

BRANDON PURCELL

No complaints whatsoever. Tony at Subaru service is awesome.

william britt

I had a wonderful experience at Bachman Subaru. To get the car I wanted I had to drive 2+ hrs to Louisville to get it. I called the dealership about thirty minutes before I arrived and when I got there they had washed it and got it ready to go and we hadn’t even talked price yet lol. My salesman Ashton seemed new to sales but made me and my wife very comfortable with the whole process and was very easy to deal with. All in all I can’t say anything bad about my experience.

Mary Tinsley

My husband and I were in the process of purchasing a car and we were very interested in the Forester. I even had my heart set on one in particular. When we arrived at the dealership, we were introduced to Ryan Cobb. My husband explained to him what we were looking for. Unfortunately, the one I was really interested in was already sold. I was so disappointed! But Ryan assured me that he would find the exact car that I wanted. He led us through the process of looking at the different types of Foresters that were available. He was able to answer all of our questions and was very knowledgeable about each one. We were ready to purchase a Forester when my husband spotted an Outback. Thanks to my husband and Ryan, I now have a brand new 2021 Subaru Outback and I couldn't be more excited! Thank you!

Roy Will

The staff make you feel welcome and have always taken care of my Subaru. In return I am great full always realizing I am not their only customer and I treat the staff positive. Thanks for the making a difference in car care!

Steven Edwards

They’re always good and they always look out for me.

Will Barnett

The single best car buying experience I've been involved in. Everyone from sales to finance to management was low pressure, informed, and helpful. If you need a Subaru go see Alex!

Drew N

I have always had good experiences with Bachman dealerships and found them to fair and honest. My wife and I were impressed with Santo at Bachman Subaru. Even though we did not end up buying a car from Bachman Subaru, the experience was enjoyable and customer friendly. Would recommend Bachman Subaru and the other Bachman dealerships to anyone looking for a vehicle.

Lauren Heckman

I cannot recommend this dealership enough! I worked with Bob, who was so nice, patient, and helpful. He went above and beyond to help me find the car of my dreams. Everyone at the dealership was excellent about communicating with me in a timely, and professional manner. At no time did I feel rushed or pressured, which was a huge plus for me, seeing as I went by myself and have bad experiences with pushy salesmen at other dealerships. If you are looking for a car, I cannot recommend Bachman, and specifically, Bachman Subaru enough!! We will be back in the future!

jennifer gardner

I had a great experience buying my new Subaru Forester at Bachman. I love it! Ken Sutton made the entire process easy and fun. He provided regular updates to me on when my Forester was arriving and the delivery process went very well. Always enjoy working with Ken and Bachman.

Kasey Brady

Always the best and friendliest service. Ken and Santos were great to work with.

Maria K

I was casually looking for a new car and my heart fell in love with this dealership and the car they showed me. Pulling up to the Subaru dealership was fantastic. We were greeted and treated so so well. I have to say, Dusty S. treated my man and I so well! I was so happy to have him come with us for the test drive. He showed us things I’d never know about the car if he hadn’t. He had a passion for cars and it showed. One of the most honest, genuine people I’ve ever met, definitely the most honest, genuine salesman that I’ve met. Get that man a raise!!! Bachman treats you the way you should be treated when buying a car: like a friend. Thank you for making my first car buying experience so great. 💗

william franck

Positive. Good service. The shuttle took me home after drop off.

kayla thurman

Gabe was great to work with! So happy to be able to leave with my new outback

Allison Botula-Griffith

Our salesperson, Debbie, at Bachman Subaru, made the car buying experience such a breeze. There was zero pressure, zero haggling, and they gave us the best price on the first try. Debbie thoroughly explained all of the new safety features of the Outback to make sure I was comfortable before driving off the lot. Zac, the finance manager, was also very helpful by explaining additional warranty options without pressuring us to buy one. Overall, the atmosphere at Bachman was laid-back and relaxing. I would highly recommend giving this company your business when purchasing a new Subaru.

Bob Detherage

Quick, prompt service. In and out before I knew what was going on. The Express shop is excellent.

John Watkins III

I recently purchased a car from Debbie over at Bachman Subaru and it was a great experience. Normally I avoid car dealerships because of high pressure sales tactics but that is not how Debbie operates. She listened to exactly what I was looking for, helped me weigh the pros and cons, and figured out how to get exactly the car I wanted. She didn’t try to up sell me anything I didn’t need. In fact, it was over 6 months from when I first visited to when I finally decided to go with a Subaru. Over that time, she periodically checked in to see what I was thinking but generally left it up to me to drive the process. It was a very different (and much more positive) experience compared to most car sales people. I would highly recommend heading over to see her if you are in the market for a Subaru!

Zachary Hedrick

If, it's your first time buying a vehicle at a car dealership it can seem daunting or at least it did to me. After visiting several other dealership's with no luck. Debbie Watson at Bachman Subaru made the experience awesome 👌. She was understanding of the needs of my family and I. She gave me an excellent buying experience. I appreciated the fact that she gave me plenty of time to decide and test drive without any aggressive sales tactics.

Linda Davis

Bachman Subaru is a great place to buy a great car. My salesperson, Bob Shewalter, worked with me to get the car I wanted sent to Bachman from another dealer, helping me get a fair price on my Outback trade-in, working to get discounts on my new Forester - and all of this by listening carefully to what was important to me and not pressuring me. I really appreciate the experience.

Evan James

Dropped my car off for 120,000 mile service. Left with some new buzzing and vibrating noises under the hood. Thought they had broken my splash guard so I replaced it. Buzzing persisted (unchanged) and it turns out the front motor mount was completely loose. Will not return for service here in the future. Went to the dealer expecting perfection and paid for it, didn’t get it. That said, scheduling was easy and their team is very communicative when contacted.

Amy Crisafulli

Debbie was amazing. We found a trade in car the same day it came onto Bachman's lot. She would NOT let us buy the car that day...simce it was a trade that came on to the that very day, she wanted it to go through service and detailing first. Definitely not what you think of a traditional car sales person!

Casey Hill

I recently purchased a used car from James Thomas at Bachman. My husband had purchased a Subaru Outback a few months before and the experience was fantastic. So I really wanted to work with James again when it came time to replace my vehicle. I looked at their inventory for weeks until I found something that fit my needs. I was going to wait until I found something at Bachman, because we very much wanted to do business with them again. James was easy to contact throughout the process, not at all pushy, and very knowledgeable. James provided answers or would immediately find the answer for me when I asked questions about the cars I test drove. He truly wanted me to be in the car I was excited about and fit our needs as a family. I would highly recommend working with him. We were impressed with the company itself, and how they treat their employees and clients. James loves his job and it shows!

Danny West

We had a great experience at Bachman Subaru. Erik E. helped us out immensely! We met for a test drive with Erik about a month ago, maintained communication throughout my decision making process, and completed the purchase paperwork with him. He made the process quick, easy, and enjoyable. Having had a tedious experience in the past with my partner’s car at a different dealership in another state, I was extremely pleased to have had the chance to work with Erik. Would definitely recommend both him and this dealership based on my recent experience.

Jim Burke

Professionalism throughout the entire process. We had friends who purchased recently and highly recommended a certain salesman. Since the woman we purchased our previous Subaru from was no longer employed at Bachman, we asked specifically for the salesman recommended to us. He was well informed about the vehicle and assisted us in our questions. We were offered a fair trade in value and a fair price on the new vehicle. We were very happy with the entire process and the vehicle was super clean and prepped for us when we picked it up.

Brian Enders

did a night before drop off and car was completed on time. Roy kept me updated to the progress and assisted me with getting a courtesy car. Roy did a great job helping me with some other questions I had and getting them solved

Kelly Martin

Our salesman, Ryan was great. We were given a very good offer for our trade and the best price I’ve seen within 250 miles on the 2020 Impreza limited we bought from Ryan. New car was ready to go within 24 hours and was spotless. All the pricing was done within 30 minutes on the phone and minimal time was spent at dealership. I highly recommend Ryan and Bachman. Kelly

Kelvin Matthews

The employees make u feel welcome. The mechanics r top notch and very professional and friendly. Glad I own a Subaru. Keep up the great work👍🏾 …

Dave Scott

They were friendly and happy to answer all our questions. The process was very smooth and as quick as it could be.

Jim Stiller

Debbie Watson made my experience of buying a vehicle very easy. She was friendly, informative, and went out of her way to ensure I got the car I wanted. Bachman Subaru has always been top notch when it comes to Sales and service.

Erin Shina

Debbie is a saint. She helped me figure out how to navigate a really hard situation after my old (non Subaru) car unexpectedly died. I’m so grateful for the honest and kind service!!

Rudy Gomez

My experience at Bachman Subaru was a great visit. Debbie was great she knows her product. She was every helpful helping me with picking something I wanted. She knew just about everything about a Subaru. She made the purchase every easy for me. I hope that this will not be the last time for me in purchasing a Subaru from Debbie.

Meagan Burgin

Mike Angelini was great! I arranged to test drive a car and wasn’t impressed. He took time to listen to what I wanted and made a recommendation. I ended up buying that car a few days later because it checked all my boxes and I love it. Financing was easy too. Everyone I met at the dealership was great. Thankful for the excellent service!

teresa combs

Our salesman, Alex, was the best. Very knowledgeable and personable.

Barbara Parrish

My daughter and I had a great experience with Bachman Subaru at 9800 Bluegrass Parkway in Jeffersontown. Our salesman, Mike, went out of his way to make sure we were happy in every way. He was extremely polite and respectful and made sure all our questions were answered and that we were confident about purchasing a car from Bachman Subaru. We will definitely come back when we are ready to make another vehicle purchase!

shane logsdon

I recently purchased a vehicle through bachman, and the service was outstanding. Andrew Morris was the salesman that I went through, and he was amazing. He was very knowledgeable about each vehicle I looked at, and he had an answer to each of my questions. The whole process was very easy, Andrew thoroughly went over all of the documentation’s, and got me into the vehicle that I wanted at a great price. Thanks again guys!! I highly recommend this company.

Jessica R.

Salesman Michael Angeleni & Manager Jeff Harmon and all the staff at Bachman Subaru were great to work with!! Everyone was so helpful throughout our car buying experience. Michael was awesome at keeping us updated on the status of our car order and has been so helpful as we learn the features of our Subaru. Great customer service!

Peg Foley

My salesperson, Debbie Watson, was the BEST! She answered our questions fully. No high pressure...no annoying calls, texts or emails. She waited until I called back the next day to say I wanted the car. Debbie let the car sell itself. And I got a great price. I highly recommend Debbie and Bachman Subaru.

Dan Wallen

Basically, all aspects of this purchase have been handled in a very good way--when there were issues the sales person worked with me and her manager to resolve!! She was even generous enough to pick me up and take me to the dealership. I needed an expedited experience at the dealer for the purchase and all was arranged and managed nicely. But most of all, when there were problems, the staffincluding the financial manager worked with me to find a good solution and all in favor of the customer.

Que Schmitt

I am happy to say I have had a great experience at Bachman Subaru in J town. They were fast, courteous and professional. Kim in the service department was wonderful. She kept me informed, her information was accurate, and she was very knowledgeable. Really appreciate the professionalism and service. I had a very unpleasant experience with a service center out in Oldham County recently and will be very happy to keep coming back to Bachman. Thanks again for all of your help.

Hannah Carta

Tony and Bill helped us out tremendously as we ran into some scary vehicle problems on the road travelling home from North Carolina to Illinois. We ran into issues on the highway with our dogs in the car on a 90° day. They helped us address our issue quickly and got us on our way in a timely manner, even though they were technically working after hours. We were tremendously grateful. Big thanks.

Martha Scott

This is the second time we have purchased a car from Bachman Subaru and this experience was just as easy as the last time. Our salesman did not rush us in making our decision, nor in educating me (the main driver) in the operation of all the new features and the instrument panel which has changed a lot since we bought our previous model. He made this purchase go smoothly and I am very appreciative of his help. Hats off to him and Bachman Subaru!

Vanesss Lasobek

I am fairly new to Louisville area and purchased a vehicle from Bachman Subaru a year ago. First of all, I love the Subaru Forester and would never have anything else to drive. Is sale staff in the service department at Bachmann Subaru are great. I felt welcomed, everyone was friendly and is a pleasure to do business with them. Good people.

Gwen Fenzel

Had a great experience leasing Subaru at Bachman. Worked with Debbie Watson who was incredibly knowledgeable, responsive and not pushy at all. Moving from NYC, it was my first car buying experience and I was dreading it so wanted to take my time and be really learn about my options. Other places I went in Louisville were very pushy /pressured. I hated it. Whereas working with Debbie at Bachman, she is honest, transparent, genuine informed and not pushy at all! Highly recommend. Also Bachman had to order the car I wanted from another dealer and the transaction was so fast! The car arrived like it was ordered on amazon prime or something! :)

Tiffany Feimer

I bought my used Subaru through another Subaru dealership and had a great experience, however, dealing with the service department was a different story. I’ve been having oil consumption issues since I bought it and it turned out to be a common issue for the year my Subaru was made. Anyways, it came down to an oil consumption test to prove the issue was happening in order to have my part replaced. After 2-4 oil consumption tests with the other dealership, they kept saying we passed the test and there was no issue. Obviously, that wasn’t the case as you can tell by the amount of oil consumption tests we went through. They said we have to drive the vehicle 1,200 miles and then they’ll test it then, however, we were having this issue at 3,000 mile mark. Finally frustrated with this dealership, we decided to try Bachman and it’s been a world of a difference. They were completely understanding about our situation, sympathetic to our frustrations, and even went above and beyond to provide information about the oil consumption test that the other dealer failed to inform us about (like there’s a certain equation they have to figure out how much oil there should be, no matter how many miles were driven— I hope that made sense as I’m a woman and my knowledge of cars is decent but not advanced in anyway!). They told us to bring the car in immediately when the oil light comes on, instead of the 1,200 miles we’ve been told numerous times and with only ONE oil consumption test performed we have a resolution! They’ve been very thorough with everything as this is a complicated problem, bought the part (which arrived really quickly) and now have an appointment set up to finish the task at hand. And they are giving me a loaner car. Needless to say, my husband and I extremely please with how this dealership and service department have treated us and I truly do think they have the customers’ concerns in their best interests.

Andrea Muller

Buying a car can be very stressful, but Bob, Jeff, and Zac at Bachman made the experience exciting, easy, and quick. We feel that we got an excellent price on a vehicle we really wanted with no haggling, badgering, or “selling”. Just straight, unmatched customer service. We felt like the people at Bachman understand how personal our hard earned money is and value our business. I will recommend Bob and team to everyone I meet whether they need a car or not.

Anthony Santamassino

Debbie and the staff went well beyond expectations to help me find a vehicle within my price range. I, like so many others have been adversely effected during this COVID 19 crisis. As a result, I have been laid off from my teaching position at a local university. To add to my difficulties, my car was stolen and I desperately needed transportation. In addition I recently purchased a home and have been at my new residence for less than a year. This perfect storm of events meant that finance companies would not approve my purchase even though I had a substantial down payment, a good credit rating, own a home, and had been in my university position for ten years and should be called back in September. Financial institutions, bailed out by the taxpayers in 2008, advertise their hype about being here for us, are not there when we need them most . Despite these setbacks, Debbie and her team were in constant communication with me for three days as time and again my financing was denied. Debbie was undaunted. She empathized, understood my situation and continued to search her store inventory and came up with my 2008 Subaru Outback. The price was within range of what I could afford. Her effort and diligence were above and beyond expectations. I am delighted with my "new" used car and the service I received from the Bachman Team. I will certainly recommend Debbie and Bachman Subaru to my friends and family.

Joyce Morgan

We had a very pleasant experience purchasing our new Outback. Our salesman, Mr. Ken Sutton, was very courteous and knowledgeable. Our business man showed kindness and knowledge to us as he closed our deal. I would give each person we dealt with with the highest rating possible and we will refer our friends and family to Bachman Subaru.

Ben Schaffer

1. This was the best experience I have ever had with a car dealer service department. Thank you Kim for your honest and courteous service! One of our tires hit a curb and was irreparable. In similar situations I was told to purchase 4 new tires (4 wheel drive), but Kim ordered me a tire with some wear to match the tread of the other tires. I don't think I could have gotten service this good at any tire store or dealership. 2. I just had another service visit, and once again my expectations were exceeded. The service department was courteous and prompt. Their prices are fair, and I have a lot of confidence in them. I am happy to report that I found a place I can trust for my Subaru repairs.

Lisa Parsons

Michael was a great salesman. He was up front about his knowledge to the vehicle, never hesitated to answer a question, and more importantly did not pressure us into a vehicle. Overall a great experience with Bachman Subaru.

Terri Friel

I'm so happy with my new car. Thanks for being professional. I've experienced gender bias numerous times in my past car purchases. This time was so easy and non biased I had to comment. Ryan was wonderful supportive and flexible. Happy I bought from Bachman. You have a loyal customer. I ve had Subarus only since 1983. 1 justy 2 WRX and 2 foresters. The latest purchase is my second Forester. Thanks so much!! Both WRXS lasted to 200k miles before I had a repair I felt was too much to invest in the car. I already found a buyer though. Love love 💕 Subaru!

Grant Landram

Great dealership! Picked up a 2016 Subaru WRX and traded in my 2015 Focus ST. Ryan Cobb was fantastic! Great car knowledge, real car guy. Zach, the finance guy, was also great! Overall wonderful experience and I'm pleased with the deal I got.

Brenda Cox

I bought my first Subaru Forester on 11/3/18 and one of the biggest reasons is working with Debbie Watson. No games, no hassle. It was the best experience I have ever had buying a new vehicle. The whole process couldn't have gone any smoother. She answered all my questions quickly and professionally. Of course Subaru has it's own reputation of building good vehicles but, Debbie elevated Bachman's reputation in my eyes. She should be commended on the genuine care she provides her customers. I know that I appreciated it. Thanks Debbie, Brenda Cox

Eva Gardner

I took my car in for a brake light switch recall. The Service team was so kind and understanding when I showed up 2 hours early for my appointment and wasn't able to pick it back up until after 7pm (they closed at 6pm). Plus they had no problem when I suddenly asked to add on an oil change to my appointment. They were kind, professional, and totally understanding of my transportation issues. Its a bit far from where I live, but I will be keeping a more open mind about driving out there for future car service. Thank you so much Bachman Subaru Service Team! Your smiles lit up my day.

Paula Evans

I cannot say enough good things about my experience at Bachman Subaru! Ryan, Jeff and Michael (really anyone that I made contact with there) were all very professional, friendly and seemed happy to be there! I love my new crosstrek!! I would recommend Bachman to anyone in the market for a car. It was by far the best car purchasing experience I've ever had.

Nancy McIntosh

Bachman completed my (minor) recall in less than half the time they had estimated. The staff, from dealers to service folks have all been friendly, knowledgeable, and respectful of both me and my car. I drive 40 miles to get my servicing at Bachman and it's worth it.

Mary Mitchell

Debbie Watson was awesome! After researching what vehicle would be best for our large family, my husband and I decided to test drive the 2019 Forester. We came in late in the evening not knowing that there was a special event, and the dealership was busy! Even so, our salesperson was extremely helpful, answered all of our questions, and took us on a test drive. Debbie Watson walked us through the build feature online, helped us find a vehicle coming into the dealership in just a few days that matched what we were looking for, and reserved it from being bought off the lot while I was recovering from surgery. Debbie helped me get everything synced in the vehicle, got my teenager to smile, and had us ready to go in a short period of time. Our finance person, Zac, was extremely kind and very thorough with all of our warranty questions. I wish everyone could experience this level of great customer service when looking for a new car!

Corey Shiffman

First time customer for service on my recently purchased Outback (from an out of state dealer). Robin Durham was super helpful and knowledgeable and patiently answered all of my questions. The pricing is competitive, the service department had my car ready EARLY, and the complimentary shuttle service saved me a bunch of hassle. Super impressed with Bachman and will absolutely continue to use them for my service needs!

Myles Oliverio

My wife and I have been bringing our 2015 Subaru Impreza to Bachman for service since we moved to the area; the customer service experience is almost always great. Typically we deal with Jim as our advisor, but occasionally have spoken with Kim and Tony-- all great customer-oriented people who listen and, in our eyes, genuinely care for the product and the relationship with their customers. Last week, we had the Impreza towed to the dealership to have an issue looked at, ended up being a brake light switch and was replaced under a recall notice. While traveling to pick up the car, we decided to take a closer look at some newer models with the intent of upgrading to a larger car in the near future. We've been twice, just looking, figuring out models, packages, trims etc. Ken Sutton came out on the lot and jumped right into it-- he helped us quickly narrow down a model and a trim, and went through all of the features of the 2019 Forester. Ken took his time to describe the car, the performance and ratings, all while being conversational and relaxed. When we got back to the dealership, he took the time to work up a budget sheet for the car (or a car of similar price/features) for us to take home. Been buying and servicing cars at dealerships all over the country, totally different experience with these folks. In a time when a lot of dealerships are going in one direction, these folks are staying still, focusing on their product and their customer service. Although I can't say everyone will have the same experience-- I would be confident in sending you in their direction for anything Subaru.

jane Reinert

Wonderful experience buying my Subaru here. Not pressured and my salesperson (Michael Angelini) was very helpful and would send me the itemized out the door price via email for various models and options I requested. Also received a discount to price AND 0% financing. Would definitely buy from Bachman and Michael again.

Mary Routin

After a horrible experience at 2 other local dealers we stopped in at Bachman Subaru and met Erik Encarnacion. It was a low pressure, easy and overall pleasant experience. We got the vehicle we wanted and he worked extremely hard to get the best deal for us! I could not be happier!

Andrea Norris

Always a pleasure doing business with Subaru Service Center.

Alen

Ryan made the process Easy. I let them know what I was wanting to pay and they made that work. It was a great experience and will definitely keep buying my Subaru’s from Bachman. Also the parts department is great too

Alex Gerrish

We had a great experience at Bachman Subaru. Ryan Cobb was our salesman. He was kind, understanding, easy to work with, incredibly helpful in hearing what we were looking for and finding a car that was in our price range, style, and preference. We definitely recommend the dealership and Ryan to anyone looking for a new or used car at a good price and a trustworthy salesperson who’s going to listen and meet your needs.

Cate Fosl

It was one of the best car purchase experiences I have ever had. My salesman was Darren House and he was just great to work with. I had been to several other dealerships and had been very turned off by the sales staff, and in fact I was not too pleased with the first sales clerk I was assigned to at your dealership. So I specifically asked for Darren after just chatting casually with him and watching him help another family while I was waiting for the first guy. After I looked at the car and drove it, couple of weeks went by and I was still torn between the Subaru and a different car. I was very indecisive and he was never pushy but he thought this was the car for me and he turned out to be right. He was also very knowledgeable and very sweet. I am very happy with the way it turned out and I love my new car. This is my first Impreza but our third Subaru and my husband is also a big fan of your service department. I already benefited from your shuttle service too. Finally, I was impressed with your dealership's ratings from the Better Business Bureau.

Beth Karweick

Our experience was wonderful. Even though, it took us a long time to make a final decision. Ryan, our salesperson, very patient and was very helpful throughout the whole process. Love our new Forester Sport!

Nicholas Clinton

I had a wonderful experience! The guys really took care of me and I feel like I got the best deal possible. Totally recommend.

Dawn Viles

After a great lease experience with Bachman, I decided to buy out the lease on my Forester, which I absolutely love to drive and just couldn’t bear to give up. Ken and Brian worked a great deal and made the often stressful experience of car buying so easy! Bachman Subaru has earned my future business!

Felicia Rowe Trager

We worked with Nancy to find the perfect vehicle for our growing family. Everyone at Bachman Subaru was really wonderful! Customer service was on point and we’d definitely return the next time we were looking for a new car. Highly recommend!

Evalyn Tirikos

I can’t say enough great things about my experience with Bachman Subaru and Ryan Cobb in particular!! We started the process of looking for a Subaru right as everything was shutting down. Not exactly the best time to start looking for a car. Even with all of the changes in how businesses were being run, Ryan was always there to answer all of my questions and there were many!! We walked away today with an amazing 2019 Certified Pre-Owned Subaru Forester Sport and I absolutely love it!! The warranty is amazing and the car itself is pretty special. Kudos to Ryan for his patience and ability to get the deal done!! I look forward to many more years of doing business with Ryan and Bachman Subaru.

Jerry Pinotti

Friendly and most importantly not pushy sales team. I talked with a few members and everyone was very nice and helpful. The vehicle we wanted was not in yet and they kept me informed of expected arrival. The vehicle arrived as expected and was waiting for us that evening. The salesman (Ken) spent time showing us all of the features and even took the time to link our cell phone to the car before we left. Overall a very smooth purchase. I will buy here again!

Katie K

Had a wonderful experience with Bachman Subaru. We bought a used car from James Thomas, who was great! Very knowledgeable (about our car & cars in general), very honest and thorough. Andrew Norton (in finance) was also very easy to work with. We would highly recommend them! Friendly; not pushy; excellent service!

DavidandJudy Beaven

Our new car experience was very good at Bachman Auto Group. Our salesman was Bill Rosenbarger, and he was vey professional and considerate throughout our time with him. He thoroughly covered all the features of the vehicle we chose, and gave us plenty of opportunities to ask questions, without undue pressure. He was not overly pushy or annoying, nor did he try and persuade us in a direction we didn't want to go. He displayed a knowledge of the vehicle and the experience of considerate interaction with others. We were treated kindly by other staff members as well during our visits.

Danny Semones

We spent time with two different salesmen when looking to upgrade to a new family car. Both Bob and Nate were fantastic to deal with - zero pressure sales. Their job was to let us know what features different models had and let the car sell itself. They answered all our questions, met with us four different times, showed us 3 different SUVs and were always patient, enthusiastic and helpful. We would highly recommend Bachman Subaru - especially Bob or Nate - to any of our friends or family.

Ashley Twist

Very happy with our Subaru. Nancy helped me find the car that met all our needs, and we were pleasantly surprised that it included more. We were able to have the car transferred from another lot, and she made it quick and easy. Excellent experience.

Brady L Smith

Great experience when purchasing my 2016 Subaru Crosstrek. My salesman was informed and courteous. They made my car buying experience stress free and there was no pressure. As a side note it was very nice to find out the person doing the finance was a big Dr Who fan like my wife and I. I will definitely be back in the future and will make sure other looking into a Subaru know about Bachman.

Sami Tinnell

Had such a great experience. I worked with Debbie and she was amazing. She was incredibly patient with me, we took almost a month to find the right car for the right price. I will definitely come back to her and to Bachman for my next vehicle.

Aloria Burnell

This was a first time buying a car from a dealership. I went in very nervous. Debbie was very helpful and understanding and worked with me to get the information needed for Financing. She was patient and understanding when we needed to wait for my significant other to get in to sign all of the paperwork. She even texted a few days later to make sure that everything was going smoothly. I have already recommended her to several friends who are considering Subaru as there next vehicle.

Justine Burke

I always have great experiences at Bachman Subaru. Everyone there is incredibly friendly and welcoming. I have been working with Tony for just over 3 years now. He has been incredibly patient throughout both of my car searches, answering all of my many questions quickly and thoroughly. He texts me every once in a while to see how things are going which is a little thing that I really appreciate. I have never felt pressured to make a decision, which is not something I can say about most dealerships I have visited. Buying a new car is a big decision, and at Subaru they know this and want you to find the best fit for you, no matter how long that process takes. I could not recommend Bachman Subaru enough.

LT8514

Nancy made our car buying experience pleasant and stress free. She was knowledgeable of the car’s features and quick to answer any questions/concerns that we expressed. Overall, Bachman Subaru provided awesome customer service and we will be back!

Tracy Stollberg

Bachman is not our home Subaru dealer. We were traveling from Florida when we started to have brake issues. Their service specialist Robin and his manager, Neal, were able to fit us into the schedule, analyze and fix the issue while we waited. I can’t say enough about how helpful, courteous, and efficient the whole staff is. If I lived in Louisville, this would be my dealer.

Madison Rose

I would highly recommend Michael Angelini at Bachman Subaru. He was very patient with me and my family and walked us through everything we needed to know. He is very upfront about everything and didn't try to haggle. My credit is not the best, however, Michael was able to work with what I had in order to get me approved for the car I wanted. He even went out of his way to sell me a car outside of the Subaru brand. He puts his customers first and I wouldn't change a thing about the amazing experience I had there. Thank You, Michael!!!

Judy McGowan

If you hate high pressure car sales people and the long process of paperwork this is the place for you. My salesman, Bob Shewalter, was knowledgeable and never pushy. The finance guy was quick and to the point but there are a lot of extended warranties available. The explanations will allow you to tailor the extended warranty to what you feel you need. No pressure here either. I’d give Bob and the dealership 10 stars if that was on option! And to top it off I absolutely love my Subaru Ascent.

David Sparks

I did not end up purchasing a Subaru from Bachman but it was only because my needs for this particular purchase didn't end up being for a Subaru. The rep I worked with, Dusty, was great. He answered my questions, was very friendly and knowledgeable. I wouldn't describe the sales process at Bachman Subaru as "low pressure" but rather "no pressure". Everyone there was friendly, helpful, and great to work with. When I next need a car, I'm going back to Bachman Subaru for another look.

Jacquie Massey

I haven't bought a new vehicle in over 15 years. This is my first Subaru and it will not be my last. I love my new Outback. My adventure started with Client Care Specialist, Tom Kennedy. Told him what I need and he selected the Outback and directed me to Subaru Specialist, Bill Rosenbarger. Bill was super great and walked me through everything the Outback had to offer and even helped me set up the apps. Wonderful guy...good luck in your retirement, Bill. Also need to mention Finance Manger, Zac Inger, who made the process as painless as possible. Many thanks to all of you. Jacquie

Elizabeth Dutschke

I was extremely nervous when going into Bachman Subaru because I had a terrible experience while buying my previous car (from a different dealership). Luckily, I got to work with Andrew Morris and had an awesome experience buying my new car! He never made me feel pressured to purchase any of the cars we looked at, and he remained patient, attentive, and respectful throughout the entire process. I ended up falling in love with a car at Bachman Volkswagen and was able to continue working with Andrew even though he’s a Bachman Subaru. Josh Edgar from the finance department was also extremely helpful and provided clear explanations to any questions I had. If you are in the market for a new car, get in touch with Andrew Morris. He will definitely take care of you!

David Kain

From the moment we shopped online and gathered the information on our preferred vehicle the process was wonderful. We worked with Mark, Louis, Patty and Jeff and they were polite and professional. The visit to the dealership was a real pleasure and we were able to take our time, drive the vehicles we were considering and get all the pricing details. We decided to buy from them again. We love Bachman.

Kathleen Budziak

Debbie Watson is a seasoned sales employee who is trustworthy, professional and intelligent. She explains all questions and follows through with registration and insurance. Debbie personally demonstrates all the features with you in the vehicle hands on. Her expertise and knowledge is most welcome. Her prices quoted are more than fair. This is my second Subaru that she sold me and I couldn't ask for anyone better. If repairs are needed, Subaru has a shuttle service to and from work and home. Debbie is consistently available. reliable and a credit to the great manufacturer Subaru.. Kathleen Budziak

Chris Fine

Fantastic service from top to bottom! Chandler helped a ton over the phone to weigh the best options for us, and Erik picked up right where he left off in person the next day. Before we knew it, we were driving off the lot in a certified pre-owned that worked out wonderfully. If you want great service and an equally great product, it’s hard to beat Bachman Subaru.

Tim Brown II (Tim²)

Dusty at Bachman Subaru was a pleasure to work with. He is very knowledgeable and patient. He also took the time to walk through every feature on the car. This is the second car we bought from Bachman, and I would highly recommend both the dealerships.

Betsy Stopher

I wasn’t sure what to expect when I met up with the salesperson Bob, but I was pretty impressed. He answered all my questions and we had a really fun test drive! We tested the all wheel drive on the car with a mini/steep hill. I knew what all wheel drive was, but actually testing it on the car I was interested in made me fall more in love with the car. I also love how friendly everyone was at Bachman Subaru. I love how relatable Bob was and how he wasn’t pushy. He let me dictate how I wanted the test drive to go, but also gave suggestions like testing the all wheel drive or demonstrating car features I might find useful. Anyone who is a fan of Subaru cars or isn’t familiar with them should stop by and see the Bachman dealership. They made my car purchase easy and simple. They were honest with me and I couldn’t be more happy. If you go there, ask for Bob. He’s very knowledgeable and will make sure to find the perfect car for you.

Kathy Fischer

Darren House was a great salesman to work with. He was easy to talk to, patient, honest, and dedicated. I came back three different times to test drive the same car, and he didn't even flinch. He was very accommodating. I would highly recommend going to Bachman Subaru if you are looking for a nice car and great service!

Wayne Bowles

My wife and I had a great experience when we purchased our 2019 Subaru Outback. Ken Sutton our sales person was very knowledgeable and took his time in explaining all the vehicles options. This is the fourth vehicle I've purchased with Bachman and Ken was our sales person each time, we will continue to give our business to Bachman.

Hannah Thompson

Not at all what I was expecting out of a dealership purchase experience. I came from out of state to look at a particular vehicle. Our salesperson, Ron, was friendly and humorous, never once pressuring us one way or the other. The finance manager, Zak, was thorough and personable during the finance portion. Thanks to both of you!

Kathy Harlow

I am 68 years old and have purchased a number of cars always dreading the salesperson interaction. This experience was not only the best ever but actually enjoyable. Debbie was never pushy, always knowledgeable and available for my many questions. Really enjoyed my car-buying experience!

Mark Lindbergh

On February 14th 2020 I arrived at Bachman Subaru with my wife for a relatively small purchase of a used truck. We were treated with the utmost respect and honesty. Our sales rep was Debbie Watson with some interaction from Louis the internet sales manager. Both Debbie and Louis could not have been greater. Debbie was especially helpful walking us through the process. For many years I owned a business that purchased over 30 vehicles a year for nearly 20 years and I can absolutely say that my experience with Bachman was as good as it gets thanks to Debbie Watson and Louis

Ulric Peter II

I had a great experience buying my 2017 Legacy here. The salesman (Bob) was more knowledgeable than any of the salesman I encountered while shopping at their competitors. He knew the brand well and was confident enough in the car he was selling to not be pushy.

Fawn Rangel

Tony was very knowledgeable and listened to what I was looking for in a vehicle. He was very honest and patient through the whole process. He even stayed after hours to make sure I was comfortable with the controls and entertainment system. I love my Subaru, it's a perfect fit for me!

Patrick Southall

I purchased a used Subaru Forester from Bachman Subaru about 3 years ago. I've had much of the service done outside the dealership, but when I needed to call on them, they really went above and beyond. Well beyond expectations. They have been professional and reliable in all of my dealings. Special thanks to Jim and his team in the service department.

Phillip Kavanaugh

Purchased a new Chevy truck from Mike Angelini who was happy to assist me even though he now works for the Subaru side of Bachman instead of the Chevy side. The whole deal was a lot smoother than I anticipated. I got every rebate and incentive available and was surprised that I actually got the vehicle for the price listed on the internet without any gimmicks or tricks. They even had the truck all gassed up and ready to go when I showed up to sign the papers a few days later after I made my deposit on the vehicle. Wouldn’t buy a vehicle from anybody else. Thanks Mike!

Tamela Freeman

We had a great, no pressure experience with Bachman Subaru. Our salesman, Alex, was very knowledgeable about the car we were interested in and was either able to answer the questions we had right away or easily obtain the answers. We got a great car at a fair price and can gladly, highly recommend Bachman Subaru!

Katii Murphy

First time buying a Subaru and I don't think I'll ever buy from anyone else! Not only was the Forester a perfect fit for me, but the entire car buying experience was smooth and non stressful. I can't say enough about how wonderful it was to go into a dealership without getting harassed and push around by sales people. There was no pressure into buying a car 'that day', and they didn't jump around with prices to try and confuse me. They gave me their best offer right from the start! Ken was so helpful and knowledgeable about the cars, and he made sure I was 100% comfortable and confident about operating my new Subaru! He went above and beyond to help me and I can't say enough great things about this entire experience!

Gena Cobb

Great information, no pressure, no hidden costs. What more can you ask for? Ken Sutton was my sales rep and he was very helpful. I had never driven a Subaru before and was extremely impressed with vehicle I purchased (Outback). Ken helped me understand its sophisticated features and the car "sold itself." I drove a Volvo for 11 years and loved it, but I love the Subaru even more!

Pamela Stewart

I loved my experience at Bachman and that says a lot since I go out of my way to avoid sales people. Ken Sutton was wonderful!!! We knew what we wanted and he helped us find it and made the process so easy!!! Thank you so much for all your help...you have made us loyal Bachman customers.

David Hammer

My wife and I love to travel and after putting 160,000 miles on our old car we went looking for a new model. Safety was a big concern and after some research we discovered the Subaru ranks high. Ron Meyer spent hours of his time answering our questions and guiding us in selecting the Outback as our new car. I recommend Bachman Subaru and Ron to anyone interested in a new car and a low pressure experience!

Rs Hiker

A 4 star out of 5 is for a normal level of customer service after purchasing 2 cars. The salesperson Tony was very nice and so were the others trying to sell additional warranties (which also I got for both cars). I have not used their service department yet. Purchased 2 cars (Crosstrek & Forester) within a couple of months, but the level of service was just normal. Nothing above and beyond to make the purchase worth remembering. Overall since I did most of the research online, there was not much to be done for them to begin with. I don’t demand extra, and I don’t buy cars frequently, so maybe this is how it works these days!

Marcia Franklin

After a year of test driving rental cars on road trips, we had a good mind for what we didn't want, but had yet to find a car that met all of our expectations. That all changed once we went to Bachman Subaru. One test drive in the Impreza Sport we knew it was everything we were looking for in a driving experience. We knew we had options in the region, but were so appreciative of the quality of interaction and product knowledge provided by Ken Sutton it made good common sense to do business with Bachman. To Ken, Brian and the Bachman Team thank you for a great experience.

Kathryn Strait

We had the best experience buying our first new car with Michael Angelini at Bachman Subaru. He was extremely nice, professional, and available. I never felt pressured or that I was just "another customer". Throughout the whole process, Michael made us feel comfortable and secure in our decision. I shopped other car dealerships during the process and the salesmen were pushy and rude, treating me like a number rather than a person. This was certainly not that experience with Michael Angelini at Bachman Subaru. I highly recommend Bachman Subaru for your next car buying experience! You won't be disappointed and you'll LOVE your new ride!

Barbara Randolph

Buying a new Forester at Bachmann Subaru was a very pleasant experience. The process was painless and we would like to give all the credit to Debbie Watson. She was very knowledgeable as well as very kind and patient. She answered all of our questions with skill. We would highly recommend her to be your next salesperson if you are in the market for a new Subaru.

Halle Rogers

Excellent customer service! Santo, went above and beyond to make sure that me and my family found the perfect vehicle. We told him what we wanted, what our budget was and he delivered! The process was quick and easy, will definitely be purchasing our cars from him in the future! This scale only 10 out of 5 stars for sure!

Michael

Michael Angelini assisted me in purchasing a 2016 Subaru Outback. He was phenomenal in ensuring I chose a car that fit my budget, had the features I was looking for, and was available at all times to answer any questions I had. When the time comes to purchase again, the experience received working with him and the larger Bachman Subaru group has definitely made a tangible impact in my future consideration for how and where to purchase a vehicle.

Sara Falero-Kok

WONDERFUL EXPERIENCE! Santo Biddix was our specialist....we felt very comfortable with his responses, his professionalism and his all around ability to be of service to us! The finance manager was just as wonderful! And Tim did an Awesome job of making sure my new car looked AMAZING when I took it back for the little extra shine! Thank you all so very much!

300000honda

Dropped my Legacy off for a recall and received excellent service in a timely manner. Felt as if I were a regular customer. Kim in service was exceptional and Norm went out of his way to drop me off at work and pick me up when service was complete.

Neil Willsey

Bachman Subaru has the nicest folks working for them. I was greatly pleased with their courtesy and consideration for me as I worked with them. There was no pressure coming from the sales people - only a genuine desire to help guide me through the buying process. I'm glad I chose Bachman .

Casey James Wilson

I had a great experience with Tony and Bryan at Bachman Subaru. They were informative, helpful and made me feel confortable doing business with them. I was also able to get plenty of help over the phone before I came into the dealership. Highly recommended, even coming in from Lexington.

Andrew Weber

Great experience as always as this was our third Subaru bought through Bachman. Debbie is extremely knowledgeable about the product and gave us a pleasant and painless buying experience. She went above and beyond, keeping our daughter entertained while we went through all the paperwork. I wouldn't go anywhere else for a Subaru!

Joel W

My wife's car had been on the decline for some time so I started searching the web for a newer car. After three test drives and three dealerships later, I found a car on AutoTrader at Bachman and came in to check it out in person. I contacted the Internet department and they quickly and efficiently scheduled a test drive. I knew from the moment I pulled onto the lot that this was going to be a much better experience than I had at other dealers. I saw the car was pulled up for me and ready to drive. There was no pressure during the test drive, the sales team was informative but not pushy, and the finance manager actually listened to our input and provided us a great loan accordingly. Best buying experience ever! Dustin, Bill, and the whole Internet team at Bachman are top-notch. I will definitely consider Bachman again when my car needs replaced (in the meantime, I'll drive my wife's as much as she'll let me).

Jeff Wachsman

I recently had my Forester serviced at Bachman. I've always taken it there for service. I had the standard service performed, oil change, tire rotation, etc. Service tech was courteous, professional, knowledgeable. All services completed at a fair price and I wasn't pressured for additional services. All my questions were answered. In/out on a timely basis. I will continue to have my vehicle serviced at Bachman Subaru.

Natalie Oliner

My experience with Bachman Subaru was extremely positive. The staff is incredibly professional, friendly, and personable. I highly recommend Debbie Watson! She is extremely patient, kind, and will find answers to every and any question. She made the entire process manageable and stress free! I look forward to returning to Bachman in the future.

Olivia Karsner

I was able to get my used 2017 Maxima from Bachman Subaru without any hassle and at a low price. It was my first time buying a car so I was really nervous but everyone was so helpful and nice. Bob our salesman was great and stepped in when the women I originally had an appointment with was busy with another customer. I highly recommend doing business with Bachman Subaru!!!

Jo Anna Holt

Great experience with Bachman, thanks in part to Mr. Rosenbarger. He’s so helpful and kind, not at all pushy like the use to be “salesman of cars”. I had had and accident, which caused my wonderful car to be totaled. I was really stressed about having to purchase a new car at this time of my life, but Bill made it super easy and a lot LESS stressful. Thank you again Bill, and I “sing” your praises and Bachman Subaru any time someone ask about my new Forester! Jo Anna My. Washington

Debra Mitchell

From my first experience with Steven Kuster through to ordering and picking up my Outback from Darren House, the experience was like none I had ever experienced with any car dealership -- EVER. From day one everyone at Bachman was professional, honest, and courteous. The service received by the Bachman staff was only surpassed by the great deal I received on my 2015 Outback 3.6r. Bachman Subaru is four hours from our home. The trip was worth every minute of the drive to get exactly what I wanted from a trustworthy Subaru dealership that has integrity and superior customer service. My first Subaru -- my forever Subaru dealership! Thank you.

Todd Shaw

I walked in not sure if I was going to purchase a new vehicle or not. But when I met up with Nancy and she started showing me the features on the Subaru Outback I was very happy She was very knowledgeable on the vehicle and answered all of my questions. Even if she was unsure of a question that I had she went to the expert in house to get the answer. There was no pressure at all during the whole transaction. It was actually a very enjoyable experience. She has followed up with me multiple times since leaving the dealership. I could not be any happier with the experience and the fact that Nancy was my salesperson.. I give Bachman Subaru a thumbs up.

Ethan Sweetland-May

We have had a dream experience with Bachman Subaru. Our salesman James was knowledgeable and personal, hooked us up with exactly what we wanted, and in the days that followed was constantly available for questions and follow up. We could not be happier with our new car and the great warranty we got with it!

Lauren Hincks

We were interested in purchasing a truck and James Thomas did an excellent job in helping us find the perfect one in no time. He was able to bring the truck to us personally so we could test drive it the same day, which is an awesome gesture. Only a great salesman like that will go out of his way to do everything possible to make the experience super easy and leave a lasting impression on him and the expectations of Bachman Subaru. James made the process so at ease that we never felt pressured into making this purchase. He is easy to talk to and is very organized that I would absolutely recommend him to anyone.

Scott Kraemer

Had one of my best car buying experiences at Bachman Subaru. Michael Angelini was our sales person. Very honest and didn’t make us feel like we were under any pressure to buy from him. My wife and I made two visits on two separate days to drive the vehicle, one was during the day the other was at night because the wife wanted to make sure the headlights were bright enough. As silly as it was lol, Michael was more and happy to take us on two separate drives to make sure it would work for her. When it came time to finance, Brian Bayers was very informative. Options were presented to us for financing and extra coverage. Once I made a decision, I didn’t feel pressured to go one way or the other or any pressure to buy more coverage. Very enjoyable experience. And the most important thing is the wife is happy. We love our new Subaru Accent! Thank you Bachman Subaru

Marsue Burroughs

All of the associates at Bachman Subaru are always friendly & helpful!!

Josh Mosher

This is the 3rd car I’ve purchased from Bachman. They’ve always treated me right!

Jennie Pope

We were hesitant to start the process of buying a new car, not having done so for many years. Our first experience was with the dealer of another brand car and our worst expectations were realized: we were given glib answers to questions, were told conflicting information about the price of the car and were pressured by both the salesman and the manager, who "came in the room" to wear us down on the price. We passed on that one. Our experience with Bachman was a completely different experience. Everyone we had dealings with was friendly, considerate and at no time were we pressured into making a decision on a car or agreeing on a price. We were totally satisfied and have told friends about our positive experience. This was a totally stress-free experience and we will return when we are ready to purchase another car.

Amabelle Camba

Great customer service experience at Bachman Subaru. Bill was patient and made sure we were comfortable with the right car and the right deal. Everyone was friendly and Zach made the finance side painless and quick!

John Austin Clark

I hate car salesmen. Or, at least I did until my experience at Bachman Subaru. Bob Shewalter and Zac in Finance truly made my experience easy and quick. I said from the very beginning, "There was no reason to haggle me. I know what I want." And, they didn't. They acted merely as conduits to achieve an easy sale, and for that--I appreciated the whole experience immensely. I not only would highly recommend everyone purchase a subaru but certainly do it at Bachman!

Susan Schultz

Professional Knowledgeable Personable That was our experience with the sales team at Bachman Subaru. We came to look and gather information. As we learned more about Subaru and the Outback the more impressed we became. The incredible safety features and the awards for the safety features are impressive. And it is a beautiful car! Not once did we feel any pressure or have any question left unanswered. When you drive the Outback it feels solid and is very responsive. At the end of that day it was love, we drove our first Subaru Outback home. .

Emily Turi

Holy wow I couldn’t have had a better experience! From the moment of interest to the second I pulled out with a beautiful new Forester, we never felt pushed to make any decisions and were helped above and beyond to make sure we were taken care of. Bill was exceptional in serving us with patience and kindness and every employee treated us the same. Excited about my forester and to be a customer of Bachman Subaru!!

David Pickard

James Thomas was our salesperson. There isn't a more friendly, happy, knowledgeable or customer focused guy I'd rather buy a car from. From his insight into Subaru and their excellent automobiles, to his witty repartee, there wasn't a moment we weren't enthralled by the whole process. Along with James, the whole crew at Bachman make buying a new car a breeze. So much so in fact, James has had our business three times and will continue to do so long into the future. Brand loyalty goes far beyond the name badge - it's the people you meet at the dealership who make a lasting impression and James embodies that spirit magnificently. Thank you James Thomas and all the guys and gals at Bachman Subaru.

Lourdes Delfin

Bachman Subaru has been stellar with not only their SALES Team (Ron, thank you), but also their Service Team as a whole. I have always been greeted with respect and a desire to assist. I have owned Subarus for several years and I am always coming back because of the amazing team that is behind the Brand at Bachman in Louisville.

Debbie Julius

Picked up my new Subaru Outback yesterday. This is now my third Outback. Wouldn't have anything else. This is my third experience with Bachman Subaru and my salesman Ken Sutton. The service and overall experience is Excellent! It's a pleasure doing business with them. Debbie J

R V

Ryan was very pleasant and patient as my wife and I finalized paperwork on the car while my 4 year old son banged around his office with toy cars. Ryan wasn’t pushy in trying to sell us the car we purchased nor with the financing. Car buying is one of my least favorite things and the laid back nature Ryan has helped everything to go smoothly.

Megan Zoeller

Everyone was was very pleasant and easy to talk to, I did not feel pressured at all during the process. Being a woman they made sure to talk to me and not just my husband, they were very helpful and answered all my questions. They even purchased my old car so that i did not have to bother with the hassle of selling it on my own. I would return to Bachman to purchase my next car.

Terri Harvey

I hadn’t bought a new car in 16 years and was extremely apprehensive about the whole process. But when I arrived at Bachman Subaru, after going to a few dealerships without satisfaction with their vehicles or salesmen, my prayers were answered when I met James Thomas. He was exceptional from his knowledge to his character and today I drove home in my new 2018 Outback!!

Corbin Hutto

This car dealership is amazing. The staff here is beyond helpful. I just got my 2016 Subaru Legacy today and was blow away by the hospitality, and welcoming atmosphere. Usually people are kind of intimidated by a car dealership, but I'm telling you if you're interested in a new car this is the place to go! The Salesman James Thomas, and Finance Manger Dusty went above and beyond to help me with everything I needed!

Lindsey Catherine Mullis

As a first time new car shopper I was nervous and worried about hidden fees and being taken advantage of, but the people at Bachman Subaru really respected me and treated me like family. I love my new Forrester and I can't believe the amazing deal I got! Everyone I worked with along the way was incredibly helpful and friendly and took the extra time to answer all my questions and make sure I was making the right decision for me. I don't even live in town but I will be back to only use Bachman's auto services for my Subaru and in the far off future when I look to buy again, you can bet I will be back!

John Chirgwin

Bachman had precisely the (very gently used) Subaru Outback that I was looking for, but I live two hours north in Indianapolis. I arranged a visit by email with Alex, who scheduled me an appointment with Bill Rosenbarger, and I drove down. The test drive was great, the car was as good as new and Subaru-certified. The price was better and the trade-in value for my old Forester was also better than what I had seen in Indianapolis. The paperwork (thank you, Zac) was handled efficiently, and I had a nice drive home, with Phoebe the dachshund in the back seat, in time for supper. A great car, a great dealer and great folks. Thanks, John

Zachary Hay

I recently purchased an 05 Subaru Forester that was just put out. Ryan and James both assisted me in purchasing my first car from a dealership! They were great and talked me through everything and even offered a free oil change! Bachman Subaru was great and helpful! -Zack

Steve Weddington

My sales person was Ms. Debbie Watson. She was recommended by my daughter, who purchased a vehicle from her 2 years ago. I have purchased numerous vehicles during my life time. This was by far my best experience. Ms. Watson was knowledgeable, professional, courteous, and pressure free. I told her what I wanted, and she delivered. No running back and forth to the manager to make a deal. She did not blow up my phone to pressure me into a sale. When I took possession of my new vehicle, she explained everything in detail. If I purchase another vehicle, I will return to Ms. Watson. I would strongly recommend her services.

Doug Smith

This is the second Subaru Forester I have bought from Bachman which shows I am very satisfied with them. There service is great. Carol Wesley was the sales associate and she did a great job with no pressure to buy. She also explained everything about the car before I hit the road. Nothing ever had to be replaced on my 2010 Forester (68,000 miles) and is great in snow. I am very satisfied with the whole process.

Kirit Kakadia

Alex is excellent Salesman. He helped me find car for my daughter. Good Customer service.

John French

Very nice and professional guys. I knew what I wanted when I went in they were honest and straight forward didn't try to upsell with a different vehicle I know some dealers will do that. The purchase was easy and on way within an hour. Definitely will go back when I need another vehicle.

Raton Cool

The whole experience was very enjoyable. There was no pressure at any time, Santo answered all the questions We had and went above and beyond by showing Us everything We would like about the different models we requested to see while also recommending what he thought could be a good feature to have based on our needs. Santo was very knowledgeable about the capabilities and features of the Forrester Sport which made the test drive very fun and enjoyable. The manager and the person in charge of the financial dpt. Were also very easy to work with. We did get a good deal on our trade in and the incentives available at the moment were not bad at all. We will definitely consider Bachman Subaru and Santo when we decide to trade in our second car. Jorge O.

Rachel Walker

Working with Michael was a great experience. He worked with me so I could get the vechile I wanted within my price range. He was very easy to work with and always had an open line of communication. For as stressful as the car buying experience can be it was the opposite for me with Michaels help. I wouldn’t hesitate to look at Bachman Subaru for the future.

Karen Hutto

Just purchased a car with the help of Ken Sutton. Ken was helpful, friendly and accommodating to my car needs and questions. We also managed to complete the car search and purchase within 24 hours, which was awesome since I’m from out of state. Highly recommend Bachman-Subaru as a safe, honest place to purchase a car.

Peggy Rogers

Thorough, pleasant, and timely service at a fair price. They were able to accommodate extra requested services during a busy recall period without hesitation. This is why we have bought all of our cars for the past 20 years from Bachman.

Stephen Salome

I knew what car I wanted, a 2019 Impreza Limited, and Bob Shewalter made the buying process a pleasure. Very happy with my purchase, and the whole process including, trade in and financing was very quick, We arrived a little before 4pm and were driving home in a new car at 6:30pm. The adaptive cruise control and eyesight features are awesome, it may not drive itself like a Tesla, but it does what it can to keep you in your lane and at a safe distance from the car in front of you, so you can actually set the cruise control and not have to mess with it constantly to maintain a safe distance. This car corners amazingly, very fun to drive, and the gas mileage is great.

Ken Hazelwood

I ordered a Subaru Forester in February & picked up 5/27. Deb Watson was my Salesperson & had a amazing experience in the new way we buy cars now...Alex has a VERY informative Utube channel to help out too !!! Have put 1K mi. on it & enjoy it soooooooo far...

Chris Cherry

Great experience. Test drove several months ago and came back today for a second look. Very easy, very professional. Worked with Michael today and he was helpful, answered our questions, and was great to work with. Bought an Outback and know we’ll love it.

Sherry Ederheimer

I appreciate Kim’s focused attention on my service needs. She clearly explained the services which are part of the 90K service, saving me $$ by calling up my record and taking off one item done several months ago. She quoted me the cost for new tires but called me later to suggest I have a rotate and balance since there was plenty of tread wear left. Finally, she negotiated time with the serviceman so I could get my car that evening instead of having to wait until the next day. Thank you, Subaru service.

Patrick Minard

First things first! GREAT JOB BACHMAN SUBARU! John Thompson internet sales associate contacted me personally with a phone call after I showed interest in a vehicle on there website and reached out to the dealer! Very friendly and patient, but most importantly flexible! Texted John 20 minutes before we decided to arrive at Bachman Subaru, not an issue! Bob Shewalter was waiting with a helpful smile! Bob was terrific with my wife and I. Great experience. Ofcourse buying a car takes time but that aside they did great! Shout out to Zach in finance for 1000% improving our buying experience! Not that it needed improvement. Thanks everyone at Bachman!

Brent Smith

My wife, Barbara, and I went to Bachman Subaru on a rainy night one hour before they closed. We wanted to drive a Forester. Our plan, if we liked the test drive, was to find a used Premium with 20k miles for purchase. The salesman, Dusty, handled us perfectly. He first wanted to know what was wanted on the vehicle. After which he told us we were actually looking for a Limited Forester because what we wanted is not on the Premium. Then he asked what type of miles was acceptable to us and shared the price on a used we'd expect to see. Then he casually pointed out a new limited without several bells and whistles, that we didn't care for anyway, was just several thousand more. The test drive went great. Then Dusty, assumed we were buying, asked what color do we like? He gave us 3 colors which we picked white. He said "why don't I just go in and have the numbers put on paper for you to see and left us to look the white Forester over. When he returned we looked it over and it wasn't out of our budget. Dusty, without us saying anything, said "just give me your driver's license and current insurance, and knowing we were leaving to pick up our son and couldn't stay, told us he'd get it set up so when we return everything but the credit app would be in order. We came back Friday, I had to leave Barbara and everything went smoothly. Very well done. Dusty could not have been better.

Wayne Schwertley

I bought a 2020 Subaru Forester from Debbie Watson. Debbie was professional, helpful, and wonderful to work with. Bachman Subaru and Debbie provided excellent customer service. They worked hard to help me find the Forester I wanted, and create a good deal. I highly recommend Debbie.

Emily Selch

Bachman Subaru and Bob Shewalter made the delivery process for our new Subaru Ascent smooth and comfortable. No gimmicks, fair trade-in on our previous vehicle, and a great deal made us very happy customers. I highly recommend them!

Jeanine Russ

The salesman was awesome, Ken Sutton He knew what I was looking for, knew where I wanted my payments, and He made it happen! Everyone at Bauchman were friendly and Great Customer Service. I would definitely recommend everyone to this establishment when looking for a new car.

Thomas Huckaby

Our salesman, Bill Rosenbarger, was very helpful in our decision to purchase a 2018 Subaru Forester. He was knowledgeable, thorough and patient. At no time did we feel hurried or pressured. Even though the buying process stretched past closing time, he was there through the whole process. I could certainly recommend him to anyone I knew who was in the market.

Aly Tacubeno

This is the second time we’ve bought a Subaru From Bachman. Bob Shewalter helped us figure out what trim level fit best for our family and helped us get the car we wanted. We always feel welcomed at Bachman and never pressured. If you are in the market for a car I highly recommend stopping by Bachman.

Advanced Med Surg Concepts

Ryan Cobb was an excellent salesperson to work with. He was honest, responsive, and easygoing. There was no pressure to buy, but he worked with us to address our concerns and made the numbers work so that we were comfortable with the deal.

Corkey White

I want to thank everyone at Bachman Subaru, especially my salesperson Debbie Watson, for their assistance when I purchased my new Subaru Outback. Debbie was very courteous and knowledgeable about the vehicle I purchased. She took the time to explain all of the functions and capabilities my new Subaru has to offer and she answered all of my questions with great knowledge. It was a pleasure working with her. I thank you Debbie!!!

BB Ble

I wanted to thank Bill Rosenbarger for helping us have the most pleasurable experience in buying another car. He was so professional and friendly and was able to answer all our questions in helping us to find just the right car in our price range. He made the whole process of buying a car so enjoyable.

Will Williams

I worked with Michael Angelini in the purchase of my new vehicle. It was a great experience. I told him what I was looking for and a price and he pointed me in the right direction. The very first vehicle he showed me was the perfect one. He asked questions to find out what I wanted and used that to help me find the perfect vehicle. Bachman Subaru and Michael Angelini will always be my first stop in purchasing a new vehicle.

Donna Moore

Best decision I made is an Outback from Bachman. It has safety features that I love for my elderly father to drive. Alex, our salesman, couldn't have been any better. He answered all of my questions I had about the car and went into great detail to explain. It made me feel that he was there not to just sell a car to us but to also make sure it was the right one. Since the purchase of the car Alex has also reached out to me to make sure we liked it. I have never had a wonderful experience ever buying a car but Alex made it so easy.

Kathy Satow

Our experience was fantastic. Tony was our Salesman and he listened to our wants and helped us meet and exceed them. Thanks Tony.

Kaitlyn Brown

I had a great experience with Subaru. James helped me and was extremely professional and knowledgeable. He helped me to find my perfect vehicle and never made me feel pressured. I love my Crosstrek and am so glad I went with Subaru!

Susan Snyder

My car buying experience was delightful! From the speedy response from Heather to my online contact, to Bob, who made me feel he wanted the best outcome for me, to Brian, who walked me through the financial aspect. I’ll most certainly return here for my next car !

Andrew Weishaar

I was able to come out and test drive the car I was interested in by myself while my salesman was busy finishing up with another sale. Knowing what i was willing to pay, and if the car ran well, I was going to buy regardless, but Bill showed me attention and made sure my visit with Bachman Subaru was a good one.

Kirby O'Brien

After being in the Louisville area for the past 13 years we have always heard the slogan "Bachman makes the difference!" We finally experienced that difference after car shopping for over a week and visiting eight dealerships. I would recommend Bachman, especially our salesperson Debbie, to anyone. Thank you Debbie, Mike, and Deb for a hassle free experience, no pressure, and great service when we purchased our car.

Mark Coile

Just a great, low pressure place to buy a car! We have bought several cars from Bachman Subaru in the last 5 years and have not been disappointed with our decision. Alex Coile was great to work with!

Philip Westerfield

Nancy was very helpful and knowledgeable and had a great sense of humor. I was looking at a used WRX, nice car, but I ended up buying from a different dealer a newer, less miles WRX. I will be taking my car here for service as I trust them, and my friend has told me that she has always been happy with their service. Looking at a Subaru, check out Bachman Subaru. Well, after owing my wrx and having Bachman Subaru do scheduled service on it a couple of times, I couldn't be happier with the car and Bachman Subaru service. Bachman Subaru are good people.

Chris Grimes

The wife and I went here to test drive a 2020 Forester. We were quickly convinced by the way Erik (our very friendly and knowledgeable salesperson) demonstrated and explained the abilities of the Forester that this was the vehicle for us. Never once did we feel any sort of pressure to buy. Erik listened to our questions and concerns and addressed them extremely effectively. Everyone was very courteous to us. We will certainly recommend Bachman Subaru to family and friends. We couldn’t be happier with the whole experience.

Alex Marti

Great experience! Helpful associates who helped me find my dream car while staying within my budget. Thanks Michael Angelini! I especially like that they are a locally owned business. I will return to Bachman if I ever buy another car and I would recommend them to others.

Matthew O'Neill

Ken Sutton was our salesman, we bought a 2019 Ascent. Ken made the whole process real easy; probably the smoothest car purchase I've ever made in my entire life. He took the time (after the dealership had closed) to walk us through all the different features and electronics on the car, and made sure we had all our questions answered. Thanks again Ken!

P. Darlene Peters

This dealership's employees are awesome! After a horrendous experience with Anderson Subaru in Pensacola, I searched for dealerships in other states! I corresponded with Josh Brimm. I told him my experience with purchasing a car. He was extremely understanding, and found the right car at the right price for me. My husband and I purchased the car on our way from Erie Pa to Milledgeville Ga. We worked with Debbie Watson and Brian Bayers. We were accommodated, and they even allowed our pets in their dealership, since it was an extremely hot day. They were great, and even held the car until we were able to purchase it. I can't say enough about Josh, Debbie, and Brian. They made us feel at home and made the entire process pleasurable. Darlene Peters

Scott Duncan

Santo was great! We went in with a specific car/equipment in mind. The car was on order and delivered in a timely fashion. The process was easy and smooth, from the test drive to the financing. We’ll definitely be back when we’re ready to buy again!

Katie Grabowski

I'd give it a one star but I do have to get kudos to James Thomas for the positive experience he gave us. Unfortunately, he was off when we came back and we were met by another salesman. The other salesman that was suggested really didn't seem interested at all in our business nor really was working with us. We ended up driving over to Subaru Neil Huffman and got superb service the moment we walked in the door! They even stayed past closing time to help us. Definitely a major difference of professionalism and won't be doing business with Bachman.

Allen Shepherd

I appreciate Kim's (Service Dept.) skills of listening, coordinating, accommodating, and expediting during our first visit at Bachman Subaru Service. Our 2014 Forester's broken rear suspension coil spring was replaced. Kim kept me well informed of repair considerations and progress. Coincidently, during this same visit, Kim also managed service catch-up and inspection of our 2016 Legacy (recently purchased used elsewhere), which now runs noticeably smoother. I intend returning to Bachman Subaru Service to complete future standard interval services for both vehicles.

Mike Dittoe

Purchased a Subaru Outback about a year ago from Nancy, so when we decided to look for a new car to replace a 9 years old Toyota, Nancy was the first person we thought of. This time we bought a Chevrolet Colorado pickup truck. Nancy as always was the professional we have learned to trust. She did everything she could to make the selling experience go smoothly. Thank you Nancy.

Ericka O’Connell

This is my second Subaru Outback from this location and I would not go anywhere else. Not only do I purchase my car, but I continue to get it serviced here, as well. Both, the Sales and the Maintenance departments are top notch. Next time you’re in the search for a new car...call Bill at Bachman Subaru!

Gretchen Williams

No rush and no pressure to buy. I highly recommend Bachman, and also Alex as a salesman.

Sherri Jageler

I purchased a car from Bachman and wanted o let everyone know that my experience was the best ever!! I purchased a vehicle from Eric McPeters. He was such a joy to work with and made it a fun time. Definitely not your typical car dealership. Would Highly recommend you go see Eric and Bachman for your next vehicle!

Jessica Bertram

This was easily the best car shopping experience I've ever had. My husband and I had to buy a car on short notice due to our previous car dying suddenly. All we knew for sure was that we wanted a Subaru. We looked at a few other places before coming to Bochman Subaru but didn't really find what we where looking for. I walked into Bochman expecting your typical car buying experience where your sales person doesn't really listen to what you want and just tries to force you in to the care they will get the most commission for. Not even close. James sat down with us even though my husband had no idea what car he wanted. After some time discussing more what we where really looking for we did a test drive of a Legacy. We had our estimates out on the table and ready to buy but my husband just wasn't 100% happy so we asked to drive a Crosstrek. James was more than happy to take us out to the crosstrek let us sit in it and then even test drive it. It was close to closing time but we never felt pressured or rushed to make a decision. My husband was much happier with the Crosstrek! Not only did we end up with a car he Loves instead of just likes we had an amazing shopping experience. James was very nice, very personable, and I couldn't have asked for a better experience. I will be going back to see James when I'm ready to buy my Subaru.

Lisa And

Debbie Watson helped us get exactly what we wanted - the color and every feature! She is very customer-focused and knowledgeable about the Subaru vehicle suite. We LOVE our new Forester. It drives like a dream. Go see Debbie!

Stuart Latham

Truly had a pleasant experience purchasing my Legacy from Bob Shewalter at Bachman Subaru. No dance of deception, sales double talk, liars poker, or any other typical nonsense; just straight up discussion about the car and it’s value. Kudos to Bob and Bachman Auto Group for the manner in which they conduct business. By the way, I drove 100 miles from home to deal with these folks.

Allison Murdoch

Service was efficient, friendly, and professional. Thank you Robin for your assistance!

Ken Gayheart

Nothing but a great review here! The entire process was smooth and flawless. The salesman, Ken Sutton, is top notch and I’d recommend him to anyone searching for a vehicle. In fact, when I’m in the market for another vehicle, I’ll make the drive from Lexington to Louisville Bachman Subaru. Highly recommend!

Pam Okeefe

Went for first oil change n 2020 Subaru Forrester was told by salesman at time of purchase first change was complimentary told service advisor who asked sales manager said that isn’t offered not a big deal but not a good look for Subaru should stand by your salesmen’s word. Ps good rule always get in writing no matter how simple

John Elder

Always a great job. A little more than expected at a reasonable price.

Joshua Kerns

I purchased a WRX in August of 2015. I had my eye on one for years and they received 5 in that day. Went in around 9 am and expressed my interest and got setup with a salesman. I also was not able to test drive the car. They refused. They were not willing to negotiate on price and I even had quote from them. Eventually they honored the price. I did not get as much for my trade in as I would have liked. I worked through the extended warranty information and was given literature representing the Subaru Added Security. I did not realize until sometime later that it was a 3rd party warranty. They did reach out to me and addressed that the warranty would cover similar to the Subaru Added Security. We'll see if I ever need warranty service. My wife and I did not leave until after 3 pm. It took 6 hours to get my car! I asked over the lunch hour that we be dropped off somewhere local for some food and was told that they could not drive us. They instead bought us some soda from the vending machines. We finished the paperwork and went to collect the car. A few months later I had severe rail dust issues on my car, of course I bought a pearl white car. I brought the car in and the service rep took pictures and told me they would get back soon. I called every week for a month was continually told that they had not heard anything. Eventually the service department called and said they would cover the detailing to remove the rail dust. Unfortunately this was after I moved out of state so I was never able to get it remedied. Overall my experience was meager at best. The service department had reasonable prices on service. Posted as well which was nice. Do your homework and make sure you read all the fine print or shop somewhere else.

Alexander Kotukhov

Express service really works great! Simply drive to the service and drop off the car for regular check like 6k mile, state inspection or tire rotation.

Jon Armstrong

Ryan Cobb was our salesperson and he was fantastic throughout the whole experience. He took the time to answer all questions and field all our calls and emails. Everyone at the dealership was friendly and helpful!!!

Tom Bruenderman

Quick, easy and courteous. Nick was excellent.

Zachary Smith

On Thursday, March 14, 2019, I was traveling northbound on I65 on my way to visit friends in Wisconsin. I was ten miles south of Louisville when I had a blowout on my 2019 Forester. After AAA changed my tire and put on the spare, I contacted my Nashville Subaru dealership to inquire about closest Subaru dealership. My salesman provided me with Bachman Subaru in Louisville. Upon arriving at Bachman, I was greeted by Kim Fairchild, Service Advisor. She was quite courteous and quickly knew I was there for a new tire. She advised they did not have the Falken tire I needed in stock. However, she said they could order the tire from the plant in Indiana, and the tire would be delivered between 11 and 2 the following day. I booked a hotel and spent the night. The following day, Kim called around 1pm stating tire had been delivered. By 3:00 pm, I was back on the road to Wisconsin. I truly value great customer service and would like to commend Kim Fairchild for her professionalism and willingness to go above and beyond by serving my needs during a stressful experience. Thank you!

Amanda Sheffield

Had a great experience buying a car at Bachman Subaru! Thank you Debbie (sales) and Brian (finance) for treating us so well! We'll definitely be back when we need another car.

Mary Nuss

Great service at Bachman Subaru with Michael. Easiest car buying experience I’ve ever had. No pressure while looking and a quick process to purchase. Would definitely recommend

James Bougher

Nancy really knew her stuff. Very Happy with her and how she walked us through the process. We were not able to get the car for our daughter we were looking at. It was priced over what the book price said it was worth. And they would not negotiate the price on the used vehicle.

Adam Welsch

The most honest dealership I have ever been to no games very fair pricing and humble they picked me up at the airport on time and it only took me 2 hours then I was on my way Debbie is a fantastic salesperson

Cassiopia Restrepo

Darren- I just wanted to thank you again for the AMAZING car buying experience you provided. I went to three other dealerships in my search for a car and my experience at Subaru was, without a doubt, leaps and bounds beyond the others. I was absolutely blown away by (1) how knowledgeable you were and (2) your enthusiasm for your product. I think I speak for both my husband and I when I say you've made us a Subaru family for the long-haul. Thanks again!

Sheri LeCompte

Ryan Cobb did a great job of providing us with all the info we needed on our new Ascent! We never felt pressured and he was always accessible when we had questions. He is very knowledgeable about the car features and made sure to point out and demonstrate all of them.

Scott DeMoss

My second vehicle purchased from Bachman Subaru. Wayne and Ken were great to work with. I got a good ride at a great price! Don't waste your time at other dealerships go to Bachman today!

Outreach and Communication

I put off car buying as long as I can since past experiences with dealerships have been so frustrating and negative. This week I went to Bachman's and met Darren House their sales rep. His pleasant manner put me at ease right away. His no-nonsense approach was what I was hoping for. I was fully researched and prepared and he respected that. The process moved smoothly and quickly, as it should but often doesn't. His processing the sales was impressive and left me with a new, positive opinion of how car sales are handled. I cannot say the same for when the last step was working with their finance man. I went in with my finances worked out in advance. I also knew when to say no to add-ons having been advised by my son-in-law who works for a dealership in Denver. I repeatedly said no to extended warranties but my opinion did not matter. I was held captive I felt to his insistence on selling me a 70,000 mile Buchman warranty above and beyond what I already had from Subaru. I was very tired, gave in, so signed his document which on observation increased my cost to over $1300. That was after hearing over and over it added but a few dollars per month to my payments. What about 3 more months of payments to boot? Was I told that? So I left Bachman feeling conflicted over my experience in the sales process. It went from very positive to very negative as far as my feeling were concerned. With some people your feelings and opinions don't matter, yet I was the customer.

Katie McCarthy

I had a high quality experience working with Debbie and getting a Subaru. She was straightforward, friendly, and very committed to making sure all necessary details were taken care of. She was also very patient with my test drives :)

Matt Miller

Sales staff was really laid back and didn't pressure us into anything. Helped locate the vehicle specs we wanted after we settled on a Forester. Financing went smooth and I received a good rate.

james kidwell

I was hesitant at first to start my search for another car at a dealership. Most of the time I just feel like I'm being sold. But that was not the case here. Nate Loden was really easy going and very knowledgeable. I had done a bunch of research into what I wanted but he found some better camping options for my needs, all for an adorable price.

Sarah Mudd

Good experience. Car was exactly how it appeared on the website. Nice selection to choose from. Ryan made the buying experience easy. He is very knowledgeable about cars and was nice to work with. Did not feel hassled and management worked with me on where I wanted to be on payments. Would recommend!

Tony Sweet

I have purchased 35-40 new vehicles in my life, and Bachmann stands head and shoulders above any other dealership I have ever purchased a new vehicle from. Bill Rosenharger, our salesman was, quite possibly the best sales rep I have ever dealt with. He was there to help us find exactly the right vehicle we were wanting, and at no time did he ever attempt to pressure us into purchasing something we didn't want, even though the vehicle we wanted was not there. He found exactly the Outback we wanted, Bachmann arranged a trade, actually a double trade to make it happen, and they went 100+ miles to get the vehicle. The finance manager was wonderful, he did a wonderful job putting it together for us. I highly recommend this dealership to anyone wishing to purchase a Subaru. After the sale Bill called to make sure we were happy and if he could do anything for us. We have received an email so we could come back and have any questions we have about the operation of the vehicle answered. Every dealership should have the attitude and type of personnel this one has In closing I made a great decision buying a Subaru, and possibly a better decision buying it from Bachmann, I am one very satisfied customer.

Madeline Shipley

After a horrendous experience elsewhere trying to secure a vehicle, this was like a breath of fresh air. All my questions were answered promptly and every interaction was pleasant.

Matt Cline

Nate was extremely knowledgable and not pushy like typical car salesman. The dealership itself was set up in an inviting way that made the trip a little more pleasurable. Nate showed me multiple options and was patient with my 273738 questions! I’ll definitely be returning!

Bill Jones

Ryan Cobb was an absolute joy to work with. The staff was super friendly and made the entire buying process wonderful. Didn’t have any of the stress that comes with buying a car, thanks to the guy here. 11/10 would recommend.

Kim Fairchild

Debbie was the greatest! She handled everything from start to finish and answered all my questions. She was honest and truly made sure I got the right car for me. We will definitely buy from Bachman again!

Sonia Randall

We had seen the car we wanted to look at come up Facebook marketplace as a new inventory item. It was almost 10 pm, so I contacted the dealership through the ad. They answered back with a couple of minutes and within ten minutes, we had an appointment to see the car the following morning. When we reached the dealership, we dealt with Michael Angelini, and he went above and beyond to give us information on the car we were looking at, as well as a car that we planned to drive over an hour to look at. He got us a great price on the car and it was, by far, the loweat stress dealership experience we have ever had. We will definitely seek Michael out for future vehicle purchases. Wonderful, easy transaction from start to finish!

Andra DeAngelis

Working with Bob was great! He was very personable and answered all of our questions about the car and colors and trims available and how quickly we could get the car. Overall a great experience.

Robert Mercke

An outstanding customer service experience! Bachman Subaru has always been way ahead of the curve. Absolutely superb!

Selena Frye

I ordered a new Subaru from Bachman. Service was friendly and competent. Everything went smoothly.

Brian Bradley

I arrived at about 8:00 am this morning (April 4, 2016) with a grinding sound in the rear of my car. I spoke to Mr. James Edmondson and told him that I thought it was a wheel bearing but wasn't sure. He drove my car around the block and came back to confirm that it was a right rear wheel bearing. He offered to take me home but I declined as I live in Scottsburg, Indiana and told him this was my only mode of transportation. He told me to have a seat in the lounge and enjoy the amenities, which by the way are great. I had enjoyed coffee and conversation with everyone who worked there! These people are simply awesome! In 2 hrs my Crosstrek had a new wheel bearing at no charge! This is unheard of! The service department of Bachman Subaru are second to none! Thank you fellas! You're the best! Sincerely, Brian Bradley!

Robert Crecelius

Excellent service. Alex has been helpful from beginning of the purchase to end, and even with any issues/questions we have after we had already closed the deal.

Bridget Perkins

I’ve been looking for a new car for about a year because I truly hated my 2012 Ford Foucs. After finally deciding on what car I wanted, a Subaru Forrester, the mission was on to find the right one for me...price wise that is. After many failed attempts at Toyota Oxmoor, the hubby (who has a Subaru WRX) told me to just stop the Subaru dealership. I’m so thankful I did because that is when we met Debbi. She made the whole process easy and found me the right Forrester. I have recommended her to people at work and I hope they listen. How Debbi made the process so easy was how she listens to people. She is a people person, friendly, easy to talk to, and honest. If you’re in the market for a car that sales itself with a dealership worker that makes you feel like family, go to Subaru and ask for Debbi!

Jessica Mudd

Bill Rosenbarger is magnificent! He took his time to show us the best cars available in the price range we were looking for. I ended up leaving with a nicer car than I thought possible. Very pleased and would definitely recommend!

una ware

Everyone has been patient working with me through numerous emails and months of personal setbacks I had to overcome. They were great in helping me make informed decisions regarding my Subaru purchase. I couldn't be happier with Bachman Subaru and their employees AND my beautiful new Subaru Impreza!!

Aly Stamper

Bought out 2016 Crosstrek here last year. We had and continue to have a great experience with staff whenever we come in. Bob Shewalter was the gentleman who sold us our car. He was very helpful in making sure we understood what our options were and making the process as quick and easy as possible.

Maria Campbell

I took my 2018 Subaru in for used car inspection. The people there were awesome! Will recommend this dealership to anyone!!

Molly Boland

I am a current Subaru owner and was in the market to lease a new car. I went to Bachman and could not be more pleased with how smooth everything was handled. Bob Shewalter was my leasing consultant and made the process pretty much effortless.

Reva Lee

Ryan was wonderful, he helped me attempt to find a manual Crosstrek. Which I later decided to just order one. He made the process as painless as possible! He made my experience amazing, even answer a text after taking my Subaru home.

Michael Naperalsky

Easy to schedule, with quick service and courteous staff.

ray g. jones iii

After having my 2002 Legacy totaled in an accident that was not my fault, I hated the idea of making car payments again. Because of my great relationship with the service department, I chose to buy my next Subaru from Bachman. Lona, Bob, and Zac could not have served my car needs better. I love my Impreza! The whole experience was wonderful. So wonderful that I don’t mind making car payments.

Brian Chiang

The Subaru visit and car test was great , and the sale man Alex Prestigiacomo is awesome!!!

Catherine Catapano

I highly suggest taking your business to Bachman Subaru! James genuinely cared about my experience there & as long as I’m in Louisville, I will be a loyal customer of theirs. Buying my first car couldn’t have gone better (:

Shaun Bates

Just bought a used car from Subaru, the sales team there was really great. They took care of everything and made the process very easy to trade in my old vehicle for the newer used one. Very happy and love my new/used car

Don Schmidt

Great buying experience from a professional and friendly staff. Nancy Barnett was a pleasure to work with, no pressure and very knowledgeable. I will definitely recommend Bachman Subaru to everyone I know who is in the market for a new car.

Holli Smith

I bought a 2019 Outback on Saturday. It was a stellar experience. Working with my salesman, Nate Loden was a pleasure. He was knowledgeable and thorough. Brian Bayers handled the finance and it was quick and painless just as requested. I will purchase from them again in the future.

embry rucker

Bought first car 63 years ago. Never bought two from same sales person but now our family has bought 4 cars from Debbie Watson at Bachman. Very helpful, straightforward , no BS!

Keeva Cavanagh

Debbie Watson is a very good salesperson at Bachman Subaru. She always goes out of her way to help when you ask. My temp tag on my recently purchased 2018 Crosstrek were expiring, she got me another set and talked to the title clerk about my paperwork for out of state registration, the paperwork arrived two days later.

Michelle M

Pleasant people, no one was pushy, not even the Finance person. Tony, a Subaru salesman, tried to find the color Forester I wanted but could not. They let the Volkswagon salesman who helped me first help me all the way through, which I thought was fair. Debbie the Subaru sales person was very nice, helpful and informative. I love my new Subaru Forester.

Terry Buntain

Bachman Subaru was great! Their people know how to solve problems, that are created out of nobody's wrongdoings, things just happen . I went away with good words for Bachman Subaru I appreciate the patients they had with my concerns. I actually got to know people and had fun with the problems we had. I would recommend them to anybody, thank you for asking.

Fernando Dawson

My salesman was Michael Angelini, he was courteous very helpful in getting me the car that fit my budget. The process was painless and very efficient. I would recommend this dealership if you ever need a Subaru.

Miranda Basham

This is my first time buying a car from Bachman and I have to say it was the best car buying experience!! James Thomas was very knowledgable and very friendly. I cannot believe how easy and fun car buying could be til I met James! I will be coming back to buy a car from him in the near future.

Jackye Smith

Excellent..... Bob Shewater is the best...no pressure! I traded my Jeep Renegade for a 2020 Subaru Ascent. It fits our family much better now that we have 3 great grandkids.... Every thing about our visit was awesome. Couldn't have asked for better.

Just Adopt A Dog

I began working with several Subaru Dealerships at once (via email) in an attempt to find the best price on a 2015 Forester w/ the all-weather package. Most of these dealerships were within Kentucky, but I was willing to consider Ohio, Indiana and even Illinois if the price was right. Like most folks I first checked Truecar to find what was considered a good price in my area. And I knew I needed to at least test drive one, even if I were already certain it was the car for me. I went to Quantrell in Lexington and once I found a sales agent (it’s annoying to go to used car lot and be bombarded by salesmen – but it’s no less annoying to be forced to seek out someone to talk to). After 10 minutes we met a nice salesman who did great job w/ test drive but I knew I would get the best price through their internet dept. and not face to face. I then contacted the Quantrell Internet Sales Manager and he gives me a great price. When I tell him I’m ready to buy, the Internet Sales Manager tells me he has made a mistake and that the vehicle I want would be more expensive. This occurs way more often than I had thought…it’s a way to get the conversation going…a way to get their foot in your door. And then there was Joseph Subaru of Florence. The woman I was originally dealing with was replaced because she was on vacation and then the salesman who replaced her didn’t get back to me because he was on vacation. Other dealerships acted unprofessionally by outright ignoring my price quotes. Neil Huffman was pitiful: Young salesmen/saleswomen trying to play power games when they don’t seem to understand the rules. There were only two dealerships that treated me with genuine respect: Evanston Subaru (though my only communication with them was through email) and Bachman Subaru. I have no affiliation with any of these people and wouldn’t give a good review if it weren’t deserving. I spoke with Mark Townsley of Bachman Subaru on and off for a few months (I was in no real hurry but just looking for a great price). He consistently checked in with me without being forceful. When I had completed my research and knew exactly what I wanted to pay he matched my price. He played no games…didn’t try to bait me in and agreed on a fair price. I had the car delivered to my residence in Frankfort by Eric McPeters who was a genuinely nice guy and stayed and explained everything about my new Forester as if we were at the dealership. It was a great experience. You know when you see those Subaru commercials on tv and you get a little hope up that maybe somebody out there will beat the stereotype of the common car dealer. Someone will be honest and not play games. That’s what I got from this dealership. Buying a new car should be a little fun, right?

Eric Donovan

Ron and Brian were fantastic. They made the experience seamless and enjoyable. Both were very personable and actually cared that we were getting the best deal and service. I highly recommend purchasing a vehicle from them.

karen white

While my experience with service has always been excellent, I am giving the sales department 3 stars for not being truthful when selling special extended warranties when I purchased this car almost 4 years ago. I specifically bought a 5 ding and scratches policy. So, after 4 years I decided to use this policy. Figuring I paid for it, might as well use it. When I took my car today to get it fixed, they explained that this policy only covers dings from other car doors on your passenger or drivers side door. So, the little scratch I had on my side view mirror and the small scratch on the front of the car are not covered. They were very mis-leading when they sold me this policy. They need to re-name it and call it the 5 ding door only policy, no scratches covered policy. I wouldn't normally buy a policy like this, but planned on keeping this car for many years. I won't make this mistake again.

Bonny Webber

I drove my friend's 2018 Forester on a road trip thru the mountains heading to Ocracoke Island for New Years, I was so impressed with how well it drove thru the rainy foggy mountains I decided to see my friend's salesman Ken Sutton at Bachman in Louisville. Ken was a pleasure to deal with giving me detailed information on the 2019 models. The entire team made this the most pleasant car buying experience I've ever had. I'm hoping the service team performs as well. I definitely recommend Ken Sutton at Bachman.

Lindsay Hamilton

Tony Crespo was our salesperson and I highly recommend him. Tony was hugely helpful in pointing out the differences between the Forester and Outback (I wasn't sure which one I should get). He gave me the pros and cons of both models - stuff that I would have overlooked during test drives but that would have bothered me later. He feels down-to-earth/authetic/low pressure so you don't feel like you're dealing with a salesperson; EXCELLENT knowledge of the vehicles. My husband and 1 year daughter came with me and I appreciated that he spoke with all of us as opposed to ignoring me and just speaking with my husband as some can do. Tony was patient as we test drove several models and had to install/uninstall our car seat (which he showed us how to do!). Tony even followed up with us a few days after we test drove/got quotes. The only reason I am not giving 5/5 stars is because we wanted a used vehicle and they didn't have any of that model to offer so we ended up purchasing elsewhere and thus I don't know what this dealership is like in the purchasing phase. Tony still offered to assist us with our questions even AFTER we told him we bought used from another location. Real professionalism and class. If we ever buy new, we're checking in here.

Scott Stenftenagel

Working with Wayne and the Bachman Group is always a pleasure. You know that you will get a good honest deal with service to back it up. The Subaru Outback is the best all wheel drive for the value, comfort and certainly performance! I am looking forward to driving my second outback. Thanks Wayne and Bachman Group!

K Goose

Service department has always taken great care of me with my 20yr old forester; Robin is great! When time to upgrade Tony in sales was patient and informative; plan to let them take care of newbie for another 20!

Sydney Jackson

Ryan at Bachman is awesome! He is so helpful and spends his time with you going over every detail! He is very knowledgeable and I felt very comfortable driving off the lot! Request Ryan for an exceptional experience!

sheila otten

I know buying a car is no one’s favorite experience, but I have to say Mike made it as painless as possible! Never thought I would be taking the time to leave a positive review for car dealership 😳. Will be sending referrals for sure! …

Catherine Conway

Eric Encarnación sold me my new car today at Bachman Subaru and he was awesome! He was not pushy or aggressive like sales people usually are. I highly recommend going to see him if you are in the market for a Subaru!

Michelle Byerly

Wayne helped me with choosing the new Forester and Ken finished with us on test drive and familiarization. I couldn't be more impressed with the service and professionalism at Bachman Subaru. I hope to be a new life long Subaru owner.

Cheryl Kilgore

Everyone I encountered was very friendly. The people in the service department are very knowledgeable and professional. I am always confident that my Subaru has been serviced properly to keep me on the road.

Maria Dospil Dospil

We just bought our first Subaru with Bob Shewalter at Bachman Subaru. He was very knowledgeable of the Subaru product and it was a pleasure working with him! Someday when we are in the market for another car we will come back and see Bob.

Lisa Dempsey

One of the Best dealerships in Louisville!! Friendly and knowledgeable. And Ryan Cobb is the best in sales! He will listen and work to make sure you are happy with your car purchase.

Eugene Wiest

My wife and I picked up our new Outback last weekend. We had to order one because they can't keep Outbacks on the lot. Ours came in ahead of the projected date and was exactly as we ordered it. It was a pleasure to work with Darren (our salesman) from the time before we decided to buy an Outback and throughout the entire process. The entire process was the most pleasant car buying experience we've had. The Outback is a pleasure to drive. For us this was the right dealership to purchase this car.

Holly Finn

Both the sales and finance teams were awesome to work with. I felt no pressure to buy and they thoroughly explained everything to me and answered all of my questions. Kind people who worked with my budget and got me into a Crosstrek I could afford and that I love!

Pepper Taylor

Updated/Revised 10/19/15 Let's just say one bad apple did not spoil the bunch at Bachman. After reading Mark's response I decided to reach out and thank him for the personal follow up. He invited us to revisit the location and my husband took him up on his offer. He headed their way and shortly after arriving he messaged me saying "I really like Wayne and Jeff. Very personable, really nice and no waiting games." We had visited a total of four dealers over the last two weeks. We started and ended our search with Bachman; Not everything starts out like we plan sometimes. It took a humble and customer focused company to do what Mark, Wayne and Jeff did for us this evening. They turned one very angry wife into a life long customer. We will be back in a few years (2018 to be exact) because the husband is eyeing the WRX STi. ___________________________________________________________________________________ After researching and deciding we wanted to buy a Subaru we drove an hour to look a few cars they had listed on their website. When we arrived one was already sold. Which was understandable. Asked to test drive the other one and the sales man says, "We close in 15 minutes." I've bought many new cars. I have NEVER had a sales man walk away from a sale. Ever. It wasn't like I wanted to buy one of your cars tonight or anything.

Andy Reynolds

Darren and the entire team at Bachman were outstanding. This was the second time we've purchased a car there, and have never felt pressured or taken advantage of. Highly recommended!

Cindy SLINKER

Great service all around. It’s always a long process when buying a new vehicle. Bob Shewalter was knowledgeable, and professional. He took the time and listen to what I wanted. Now I am a proud owner of a new Subaru!! 👍👍 …

Brittany Estridge

I always have a great experience when servicing my car at Bachman. They always get me in and out on time and the waiting area is spacious, quiet, with coffee and snacks readily available.

Billy Klinglesmith

Buying a vehicle here was a dream! No pressure very helpful and the salesman who helped us genuinely cares! If you're looking to get a car talk to Santo Biddix he will get you and your family in the right vehicle!

Jennifer Anderson

Bob S. was so nice to work with. No high pressure sales tactics. Even the finance guy was a pleasure to deal with , would highly recommend. Great, stress-free experience and great price!

Jordan W

Ken Sutton made for a great car buying experience. He went over everything and was very friendly and detailed. Ken was never pushy about anything and got me out with the car that was a great fit for me in just a few hours.

Clara Trapnell

We had such a great experience, we actually bought two cars. The VW has a heated steering wheel, 3 seats and is a great car. Never considered it before. The Suburu is my go to car and I love it!!! Most importantly, Ryan could answer any question about all the vehicles.

Miranda Stooksbury

I had a great experience purchasing my new vehicle with Nate and Zach. They were both helpful, knowledgeable and made me comfortable with the entire process. I couldn’t have asked for a better experience.

Bobby Pruitt

Michael Angelina was great to work with!! He answered all question quickly, was no pressure, and truly a great car purchasing experience!!! Micheal and Bachman have become become my first choice in car buying!!

Gidgett Lehr

This was the 4th car we purchased from Bachman in 4 years and the 7th total car over the years. We have always been treated with respect and feel we have received the best possible price with each vechicle. Our salesman is Ken Sutton. I highly recommend Bachman and Ken Sutton for your vechicle needs

Jim Gross

Debbie Watson was awesome ... So helpful and caring. The finance guy made things easy. It was the best experience I've ever had buying a car.

Brad Dunn

After doing some research on what would be our next new car purchase, Subaru won hands down. Next was to find a dealer that could help me find the vehicle that would fit our needs. So we chose Bachman Subaru & Bob Shewalter found us that said vehicle, a 2020 Crosstrek. Thanks Bob & Bachman Subaru

Carter Baralt

My experience has been great here. Ryan Cobb was the salesman that helped me, and he was very personable and trustworthy. I would recommend both Ryan and Bachman Subaru.

Deborah Julius

For the last 13 years I have been a Volkswagen owner (A New Beetle and then a Passat). Having my mind set on my next Volkswagen, my 90 year old Dad insisted I check out Subarus before making my final decision. Living in Southern Indiana, I really did not want to drive to Louisville to check on Subarus...but I did. My experience at Bachman's Subaru and with my salesman Ken Sutton helped convert me to a Subaru Owner. In general, I hate "car shopping"...but this was a very pleasant experience. Ken let me test drive several models, listened to all my comparisons of Volkswagens vs. Subarus, answered all my questions and never pressured me to make a decision. When it came down to trading in my car and agreeing on a "purchase price" for my new Outback, I was offered a great "trade in amount" and purchase price for my new Subaru. It was easy...no hassle and Ken and the other sales staff could not have been nicer or more professional. I felt that Ken really cared that I was happy with my new Subaru Outback from the purchase price, the car's features and Bachman's Service Center operation. He also went out of his way to explain the operations of all the Outback's driving features before I drove it home....Thanks again...I LOVE MY NEW OUTBACK!! D. Julius

Fortis Group

Our experience with Bachman was awesome. From the first phone call to the day we drove off with our car, we were treated so well. We told them what we were looking for, and they helped us get what we wanted.

Neal Johnson

Hats off to the sales crew at Bachman for great getting me in my first Subaru. I had been searching for months for the right Outback and finally found it at Bachman earlier this month. Dalton and Brian were there to answer all my questions and were very informative and knowledgeable in their respective fields.

Sanketh Yelala

Been hunting for a subaru outback for couple of months. Wanted a specific color exterior, interior with turbo and other features. Bachman was very helpful to trade vehicle from other dealership at the price i wanted. Sale was so smooth and crystal. Thanks to Ryan cobb. I would definitely recommend Bachman subaru for people shopping any subie’s here in kentucky.

Michelle Lancaster

We just bought our 4th car from James Thomas at Bachman Subaru. It has always been a pleasurable experience in dealing with him and the rest of the team at Bachman. Always very knowledgeable about the cars we are looking at. We will continue to buy cars from Bachman, and James.

Liz Matson

Polite service, quality work and completed ahead of schedule. Thank you!

Delia Aragon

Nancy was such a big help! She answered all of my questions and took her time with me. I really appreciated her patience and I never felt pressured. I will definitely but my next car from Bachman.

Jill Williams

Traded 2014 Subaru Outback for 2018 Subaru Outback today. Many thanks to Debbie Watson. She made the process very pleasant and positive. She is very kind. Her knowledge of the new Subaru models is outstanding. She believes in the product she is selling and it shows. Thanks Debbie!!

Contact

Photos