Reviews of Lexus Santa Monica Service. (Car Dealer) in Los Angeles (California).

Lexus Santa Monica Service

625 Reviews

368 Comments

Car dealer

Car dealer

1602 11th St, Santa Monica, CA 90404, United States

Description

Information of Lexus Santa Monica Service, Car dealer in Los Angeles (California)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Lexus Santa Monica Service

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Reviews of Lexus Santa Monica Service

Ashton Mathews

My mom and I recently visited Lexus of Santa Monica for service on her 2016 GS 350. The service rep, Mario Rea, was the absolute best. The service at SM Lexus is always great. Mr. Rea went above and beyond to make sure that my mother was well taken care of. Thank you so much Mr. Rea for your great customer service. We will see you next time.

hot choi

Great place to get your Lexus serviced. Quiet and clean waiting area with plenty of chairs and tables spread out so you can maintain distance from others. Oil changes were pretty fast when compared to other crowded dealerships. Had my brakes replaced and did the routine maintenance here.

Miranda Zhang

The service department team is friendly and attentive.. the private offices and lounge area are great for working while waiting for the car service..

Cynthia E

Took my car in for a oil change today and everyone was kind and helpful. Service was quick and super convenient to be able to make payment online. Only downside was that my car wasn't even washed. I've taken my vehicle to other Lexus dealers and I'm always happy to see my clean spotless and sometimes even with a full tank. Santa Monica Lexus sure didnt impress me.

Kimeko M

When I got my first Lexus back in 1997, my husband and I would both get our cars serviced at this location. So I hadn't been there since maybe 2000, but I went back a week or so ago, nothing has changed, still providing quality service as well excellent customer service!!! Glad to be back with them! Shout out to Mario Rea, service advisor!!

Beautiful Mystery

Absolutely love coming to this location, staff is always friendly and attentive. Mario rea in service helped me get done what I needed done for my 2021 Lexus nx300. He went above and beyond for me, and even filed a claim so I can get an alignment on my vehicle no charge. Thanks Mario for the excellent service. HIGHLY RECOMMEND

Kathleen Mcdonough

I purchased my car at Lexus Santa Monica, and have had all my oil changes, warranty covered repairs, and scheduled service appointments done at their service center. Every experience I have had with Lexus Santa Monica has been a positive one! I find the staff at the service center to be very friendly, helpful and efficient! I also love the courtesy vehicle they offer during services, so I never have to miss work or other activities while my car is being worked on. They have plenty of appointment days and times and I have never had a problem getting my car in for service when necessary! I have never felt pressured to upgrade or purchase additional services when I bring my car in, either, which is a huge plus! During my most recent visit last week, Adriane Marmolejo assisted me with my service appointment. She was very friendly and helpful. Adriane called me right after my service was complete and gave me the results of the inspection and provided me with the details of what had been done on my car. I look forward to working with her again at my next scheduled service! Keep up the great work, Lexus Santa Monica! :)

Tim Wilson

Can't give them 5 stars but my experience started at 0. Took my car in for regular service 6/15 and was told I needed new tires. Agreed to buy new tires from them but was told it would take 2 days for tires to come in. No communication from them until I call Friday and was told Tuesday 6/22 they'd be ready. Then Wednesday. Finally picked up the car today - 9 days later. What bumped my review was Sam's (Service Manager) response when I escalated. He called back regularly and was up front and straight with me on the situation. And he discounted the labor charge and filled up my car with gas - that's good customer service. Having said all that, service centers need to do a MUCH better job communicating to customers about part shortages. If you read the news you know what's going in the Auto industry but please COMMUNICATE BETTER with customers. We'll understand if you are honest. Because of Sam, I will take my car back there for it's next service appt.

Wayne Wilson

My experience at Lexus Santa Monica turned out to be very good thanks to Miguel Santiago. I had procrastinated taking the car in knowing that it might be an expensive repair job. Miguel was courteous, knowledgeable, and did an excellent follow through in making sure my car was serviced properly. And once the job was started there was no problem in immediately receiving a loaner vehicle. I am satisfied with the job and the customer service!

Allyson Melideo

Just wanted to leave a quick review because everyone is always so helpful and friendly here. Usually bringing your car in for service is the kind of thing you put off and it's not enjoyable but they made it so easy and the waiting room is great with a big tv playing the news and coffee. Overall just really great! Thank you!

Leonard Nicol

I like going to this dealership. From the very start of my Lexus ownership the staff at the sales and service departments have treated me with the utmost courtesy and respect. I had visited other dealers closer to my home but the reception I received ranged from ambivalence to cold dismissal. Not so with this dealership. Sam was a great help during my last visit. I will continue to use the Lexus Santa Monica service for car maintenance as well as consider Lexus Santa Monica sales when purchasing my next vehicles. Keep up the good work

Joe Araki

Lexus Santa Monica is the best service center. All the staff are courteous and professional. The waiting lounge and restrooms are very clean, spacious and comfortable. Most important of all is my service advisor, Richard Doherty. He listens to my request and definitely gives all my options. His recommendation allowed me to make the right decision. Richard is very friendly, patience, and concise. I feel very fortunate to trust Richard and his team with my car. Great experienceI highly recommend this service center.

David Trim

For years I have had a great experience doing my car maintenance at the Lexus Santa Monica Service Center. Over time, I developed high trust with my service rep, Angel. We recently bought a new Lexus, in part because of my years of true satisfaction with him and the service center. Now he has moved on and I just began with Juan Carlos who is also terrific, friendly, helpful and detail oriented. The only reason my review is not 5 star is because the cashier team on my last visit was, I guess, distracted. Normally it would not have mattered that it took me over 40 minutes to check out with them after finishing with Juan Carlos , but I happened to be in a big hurry that day. I understand that things take time, but the cashier team was taking people out of order and fielding non-urgent personal phone calls in the middle of my transaction. Juan Carlos came to my rescue and I finally got waited on. I have normally had such a consistently good experience here, I don't want to make this some kind of rant. I simply hope that Lexus will be inspired to refocus that team on excellent service like I have received so many times before.

Sonja Peterson

My service rep, Angel Vasquez, is always terrific. He does everything to make the process as easy as possible. Lexus Santa Monica Service Center has always been great. I got a loaner car, my service was finished exactly when Angel said it would be, and Angel texted me when the car was ready to be picked up. I appreciated the car wash. Very good experience.

sam duff

Angel Vasquez took great care of us at our recent service appointment. He was very helpful, and made sure that he kept me up to date via text about when our car would be ready. We will definitely be on the lookout for him next time we visit the Lexus Santa Monica Service Center - he is a real pro!

phoebe sarason

Santa Monica Lexus service center has been consistently the best service center I have ever worked with. Rafeal Navarro was kind, courteous and informative. He was patient and thorough when describing what our car needed. He called us promptly and had our car ready, of course clean and in great shape in no time. We dropped our car off the morning of New Year's Eve and it was ready by lunch time. Thanks for so many years of extraordinary service. Great coffee and snacks, too!

David Thomas

Very pleased with Lexus Santa Monica. Everything from the ease of use of the website to schedule an appointment, to the customer service upon arriving. I was assigned Mr. Ray James as my consultant. He was very professional, courteous, and accommodating. He was very accessible by cellular phone, and was very responsive to texts regarding updates with my vehicle's service needs. I have to say that because of the service and quality treatment at Santa Monica, I will more than likely purchase another Lexus vehicle there in future.

Kate Williamson

My service advisor Patrick Levenson is an absolute gem! He went above and beyond for me and saved me a ton of money! I’ve moved around a lot over the last few years and have gone to several different Lexus dealerships on the west coast and Patrick and the rest of the Lexus of Santa Monica have by far the best customer service I’ve ever received! I will always bring my car and service needs to them! Y’all are amazing! Me and my Lexus love you!

Judith Adelson Jewelry

I brought my car in for its 20,000 mile check up. I was introduced to George Connolly and he took me immediately. We went through the necessary information quickly and George was humorous, respectful and efficient. My rental car was waiting. The next day, when I returned the rental and picked up my car, I was met by George who again was courteous, efficient and warm. My own car was ready and it took only minutes to retrieve it. My experience with George Connolly was the best one I have had in my 20 plus years of owning a Lexus. There was no wait and absolutely no hassle. I have absolutely no reservation about recommending him when you visit Lexus.

Armando Lopez

On line appointment procedure, fresh coffee and a clean restroom! Ray James, my service manager, took care of my recall promptly! They let me use a brand new Lexus SUV for the day and when my car was finished I received notification promptly. NO CHARGE! My car needed additional work but I appreciated not having to suffer through a hi-pressure sell. Mr. James pointed out the issues with my car and told me to bring the car in when I was ready. Great service and quality care. Thanks Ray! I'll be back soon!

Annette Skinner

For years, I've experienced excellent service from Tim Nelson at Lexus. He has always been accommodating with all my needs. It is reassuring to have his friendly face and pleasant personality greet me each time I need service. I know I can always trust him with his suggestions and knowledge of servicing my car. Great guy!

John H Newby Jr

Always excellent service at Santa Monica Lexus. Obviously a very good "repair staff" with special emphasis on the service manager with whom I deal, Angel Vasquez. Angel always presents himself with the two major areas that attract and keep the agency's customers, courtesy and concern re my needs. He literally "spells out" what may be required to maintain/repair the Lexus I have brought in that day (we have two). My congratulations on having him on your staff.

Barbara McLoughlin

As always my experience at Lexus was top notch. This includes the few moments it took for someone to get George Connolly to sign me in. George is always pleasant and efficient. Again, I was so pleased with the quick rental car availability so I was on my way very quickly. Returning I had the same pleasant and efficient experience. Bravo to the folks at Lexus Service in Santa Monica. Thank You,, Barbara

Jeff and Tamara Buuck

I visited this Lexus service center for the first time, and I had an excellent experience! I have been happy with the local Honda dealership for the past several years, so I wondered how Lexus would compare. Instantly, I was impressed with the level of friendliness, courtesy, and amenities. When I arrived, I was greeted by a friendly associate (Eddie) who was kind enough to show me around and introduce me to a helpful parts manager (Eric). I even met the service manager (Daniel) who couldn't have been nicer. During my visit, they took care of me -- and my car. I feel confident this staff strives for superior customer service, so I will gladly recommend the Santa Monica Lexus Service Center, and I will certainly return to this location in the future.

BJ KO

My favorite car dealership - for sales and service --been coming for years because of customer service and recommend to all my friends who have Lexus cars- Even one friend who came with me ending trading her car by another maker and bought a Lexus on the spot. My service rep Richard Doherty provided me with years of excellent customer service , follow-up with data and expressed genuine concern for any issues. Thank you to the top management for having such fine and kind caring employees- customers do notice!

Timothy Anderson

I had the extreme pleasure of being helped by Angel Vasquez, when I brought my Lexus in for an accident repair. He went beyond great service. I requested a specific car as my loaner, and he was able to get it for me. Even waiting was a pleasure. This was my first time with Santa Monica Lexus and I will be a future customer. Everyone working there was helpful, from beginning to end. I am also in the customer service business and it's nice to receive great service, Thank-you, Melody Oksa

Chris Iwuchukwu

BEST CAR SERVICE EXPERIENCE: My service specialist Irving Ferreira was very professional and cautious. I was called by Lexus with a reminder to bring my car in for scheduled maintenance. Although I was caught in traffic and was late for my appointment, they were accommodating. They update you with a text message during the service and when you car is ready. I was out in good time.

Sylvia Laura Ranyak

I would like to comment on the outstanding customer service received by Angel Vasquez, at Lexus Santa Monica. I have interfaced with many service advisors from multiple dealers over my lifetime. Without a doubt; Angel has been the Best Service Advisor I have dealt with in many years. From my first call to him, he was professional and responded quickly regarding my concerns. Angel, worked well with me to discuss my needs and quickly followed through. Everything he did was honest, straight forward and he delivered on my expectations, right through to the delivery of my vehicle, as well as the subsequent follow-up to ensure I was a happy customer. I sincerely hope Lexus Santa Monica (and all of the Lexus) will work to hire employees like Angel Vasquez to represent the excellence of Lexus. It's was so refreshing to found a person, like Mr. Vasquez that was willing to go beyond the call of duty. Sincerely, Sylvia L Ranyak

Herbert Glasgow

George Connolly at Lexus of Santa Monica is a perfect example of "good customer service", courteous, professional and personable. When I offered him my key, he immediately offered a simple change in my placement of the key ring which made it much easier to separate the keys for valet service. It is the little things that count. He was efficient and fast, getting my car set up in the system and arranged a loaner car with a minimum of fuss. When my car was ready, I received a call from him and was able to pick it up in really good time. The whole experience was effortless, thanks George!

Howard Fabrick

Over the Thanksgiving Holiday the battery on our Lexus ES 350 died while we were visiting from our home in San Luis Obispo. I was able to easily secure a service appointment for the following Friday morning and was assisted by Miguel Santiago. He recognized the stress I was under visiting on vacation with the loss of our car and quickly resolved my ability to secure a loaner while our car was repaired-he also advised from the records he had that a full service could be accomplished and that was also taken care of. He was a gentlemen, very knowledgeable and a delight to deal with. with.

Rosa Brice

I have been taking my car to Santa Monica Lexus Service center for over 10 years. Ray James my service advisor is always upfront and honest about what service needs to be done. The rest of the team from the staff who greets you to the cashiers are always very pleasant.

Kerry Ann Sullivan

My car experience with Lexus Santa Monica, and most recently working with Ray James, was exceptional. I made an online appointment, they were there to meet me and were expecting me. Ray came right out, was quick, to the point, warm and efficient. I signed up online for more services than what I needed and Ray let me know that. I was given a loaner car and the entire experience was like I was at a 5 star resort with the services and the warmth shared to me.

Jesus S

I made an appointment with Angel Vasquez via email for front and rear brake replacement. I was greeted by Angel Vasquez at exactly 7am and he quickly got me in a loaner car. An hour later he contacted me telling me what the car needed done and wanted to get my approval. Angel communicates when he can and goes out of his way to make sure you are happy. I would recommend him to anyone looking to service their Lexus.

Joe Reis

My first experience with Lexus of Santa Monica was very pleasant . Freddy Hall was my service rep and he got me right in and out. He provided me a loaner car for just a oil change which I was not expecting. I was able to only miss an 1/2 hour from work, which worked out great. Thank you so much for making my first visit a pleasant one. Keep up the great work...

Hershey Carter

Richard was amazing!!! It was my 1st time working with him, the other guy left, but he made me feel just as comfortable and assured me the job would get done. I have been getting my car serviced there 4 out of 5 years that I have had my car and I will NEVER go to another service center as long as Santa Monica is open. They always have loaners for me, they are always nice and compassionate about my needs and my vehicle. Thank you Santa Monica

Lore Meline

Patrick Levenson has been my service consultant at Santa Monica Lexus for about 2 years now. He always takes super good care of me and my Lexus 250IS. He is very helpful, friendly and gives great advise. The service has always been done to my complete satisfaction and on time. I would never go anywhere else to have my car serviced.

Calman Kurtzman

I was greeted shortly after arriving by Heidi Cabrera. She was very helpful and knowledgeable concerning my needs. I was impressed with her efficiency and was out of the shop just a few minutes after I arrived. The service was completed promptly and my planned day went without a hitch and without any alteration due to prolonged time for the service. I have always been pleased with the treatment I receive at Santa Monica Lexus and you can be sure I will continue as a loyal customer.

Kelly

I purchased my ES350 at Santa Monica Lexus right off the showroom floor in 2012. I've been taking it there for maintenance service ever since because they do a wonderful job and treat me like they care. This time I was there for my 90k service and my service advisor, Rafael Navarro, was especially kind and helpful. He was considerate, helpful and kind and because of employees like him I will continue to do business there even though I live 70 miles away now.

RONALD REICHMAN MD

I have dealt exclusively with Angel Vasquez since I first obtained my Lexus ES 350 over 3 1/2 years ago. Not only has he been assiduously fair and educational to me, but he has also made himself available for questions and problems even when I'm not in the Service bay, and has saved me many trips to the Service center just by rationally and fairly evaluating the situation over the phone. I give Angel the HIGHEST marks and most strongly recommend him as wonderfully fair and honest, as well as being incredibly helpful, available, and educational to me.

AnalogBackUp

I love the service I get at Lexus Santa Monica! My advisor David Cuevas is awesome. He takes good care of my family's cars. He is really good at his job and I know he really cares. I am always pleased with the work done at Lexus Santa Monica.

Vicky Millay

I love the SaMo Lexus service department. Everyone is always super friendly, courteous, and helpful. My service advisor this time, Rafael Navarro, was awesome - very helpful and nice. I love the update texts they send as well. And their espresso/ latte machine in the lounge... ;)

Cynthia Mason

I recently went to the Lexus Santa Monica Service Center to get new brake pads. My service manager was Adriane Marmolejo. She did an excellent job overseeing the repair of my car and keeping me up to date on the progress. I especially appreciated that she told me only the front brakes needed replacing so I didn't spend more than was required. I will definitely request her on my next visit.

Trish V

David Cuevas was excellent in managing the service of my car. He was incredibly thorough and took care of an item I was missing from my purchase day. Manny in parts was amazing before I even arrived at Service, he even followed up with a phone call to let me know the status of another item. These guys run a smooth, professional experience! Everyone in the Service department was on their game. Including the parts, back desk checkout and loaner teams. I live in West Hollywood but will go to Santa Monica for service!

Susan Baronoff

I've been to Santa Monica Lexus service center a few times, and each time has been a smooth, efficient, pleasant experience. Everyone knows what they're doing - their systems are well designed - and the customer experience is a breeze. Can't recommend it highly enough!

Lizette Navarro

Johnny Mancillas from Lexus in Santa Monica was incredibly helpful and went above and beyond my expectations. He really listened to my concerns and made sure that my car was serviced in a timely manner. He also made sure I received a loaner vehicle and when my vehicle was ready, delivered it to my front door. You just don't get that type of service and attention anymore. I am sincerely impressed with the service I received from Johnny and from Lexus in Santa Monica. Thanks again!

Kathy Shannon

It's always professional and friendly service at SM Lexus. Thanks to Jose Gamboa everything went perfectly. I was greeted immediately upon arrival, checked in, was given a loaner and was out the door in minutes. No hassles! When Jose called to say my car was ready, I headed over to pick up my car which had been serviced and hand washed. Ready for the weekend. Thanks again Jose. Kathy

Anna Pierce

I went in for an oil change and was greeted graciously by Ray James, service consultant. He was professional, thorough & knowledgeable throughout the whole process of entering me as a new customer and explaining the service that will be done & upcoming services that will be needed. It was a pleasure meeting Ray James and I will continue to take my car into the Lexus Santa Monica Service Center for any and all services in the future.

Daniel Poertner

Since day one my service Rep has been Ray James. And he still treats us with the same respect and commitment as when we first walked through the doors. It would be easy for him after 3+ years to not go above and beyond anymore. He is very knowledgable and helpful. He is very patient when i ask the same questions over and over again lol He always has the best interest for Lexus and the Customer in mind. Not sure how he manages, but he keeps our car running like new and at the same time takes care of us and our need. I would recommend Ray James to anybody

Marjorie Throne

Rafael Navarro was my service rep, and he took very good care of me and my Lexus 300h. Rafael noticed that my AC filter had been changed at my last service, so he removed it from the 40,000 service. Although the cost of the service was high due to the need for wheel alignment and new wiper rubber blades, Rafael made sure I was aware of the additional costs and applied a 10% discount coupon to my labor costs. My car has under 14,000 miles on it, so I was surprised at the high cost of this particular service. But Rafael provided excellent service.

Josh Hardaway

This was my 1st visit since I purchased my 2019 in December 2018 and I must say it was a fabulous experience all the way around! They have a very nice waiting area with lots of smart treats,coffee,teas,soda and water for you to enjoy while waiting for you car. They also offer a outside patio with a mini golf course to use. I was also impressed with my service advisor Buddy he was professional and helpful with all of my questions I highly recommend Lexus of Santa Monica for your car services!

larry gurewitz

Jose Gamboa was very professional throughout my recent experience with Santa Monica Lexus. As I needed a new tire I was given the same price as if I would've bought it at Costco. He kept me informed at various times when the car would be ready for pickup. And as Santa Monica Lexus policy I was given a loaner car while my car was being serviced. The car was ready when I got there and it continues to drive beautifully.

Peter Pierce

Lexus Santa Monica Service Center has for the last 15 years consistently provided superior service. Their team of exceptional professionals always greets me upon arrival, processes my service request efficiently, and quickly sends me on my way in a nice loaner vehicle. Angel Velasquez has handled my last few services. In addition to being extremely knowledgeable and friendly, Mr. Velasquez always keeps me informed of the progress of a service throughout the process. Nothing extra is ever done without my being consulted first.

David Goryl

Patrick Levenson is an excellent advisor at Lexus Santa Monica. i had brought our 2008 IS 250 in for a Recall...he also asked me if my car ever experienced a hard idle...I replied "yes, it often times feels as if the car is going to stall." Patrick mentioned there might also be a fix covered by Lexus if they could recreate the issue....and thanks to him mentioning this, we save thousands of dollars in the future. His professionalism and personal care were very much appreciated.

Zoya Dehghani

I took my car to Lexus Santa Monica Service to Patrick Levenson. He provided an excellent customer service, and explain all the details on my car to be serviced. The service was done quick and efficiently. I felt he respected my time and listened to what is important to me. I got another vey nice Lexus car to go back to work and shortly after they called me to go and pick up my car. Thanks a lot

Lee Robinson

It was a pleasure working with my service consultant Mario Gonzalez. He was most of all very efficient and effective in explaining what needed to be done and why. The experience will keep me coming back to Lexus of Santa Monica for my service needs. After hearing all the horror stories, form people and their auto service experience, I can honestly say, I've never felt that way while dealing with Mario and Lexus of Santa Monica.

Katie Carley

I have been going to SM Lexus since I bought my car in 2007. All the service staff are incredibly helpful and nice. Angel Vasquez has helped me over the past three years and is the best. I would highly recommend requesting him on your next visit. I love this service center and will continue to come back.

Cindy Cooper Reding

Lexus Santa Monica is the only service center I will take my car to! I live in Redondo Beach and have gone to 4 other Lexus dealer/ service centers and non of them compare! Ray James is my service writer and he pays particularly amazing attention to my needs. He is very honest and explains all the work to be preformed. Thank you Ray James for always making me feel comfortable and laughing with me, it makes my long drive very worth the trip!

Josephine Ribe

This review is for Mario Gonzalez - he is simply terrific. He is knowledgable, professional and a real pleasure. I used to go to two Lexus Service Centers. Since Mario has taking such good care of me that I decided to stick with Santa Monica Service. Mario and Santa Monica Lexus service are the best in the region. Thank you very much Mario and Santa Monica Lexus.

Neela Patel

I have been bring all my Lexus vehicles to Santa Monica Lexus for services (2006 IS250, 2010 RX350 and now my 2013 RX350). Mario Gonzalez is like my personal service guru, he has taken care of my vehicles with tender loving care. He knows how busy I am so he completes my check in seamless and quickly. He calls me as soon as my vehicle is ready and my car is always clean....love it and love him....I'm pretty sure he gives everyone the same service; however I still consider him my "personal" service guy and the first go to guy for service!!!!!

Stephen Birch

Maybe I will be more impressed next time, but coming from another dealer Lexus SM was a major disappointment. First, my GPS took me to the sales lot and not service. If there was something really wrong, this would have been catastrophic. While the actual service was good, the overall customer experience was poor in comparison to what I was accustomed. The loaner car process felt like I was a deadbeat getting a nicer car (when I own the second most expensive car in the fleet). I get filling the car with gas (came from dealer who did not ask you to), but the way they approached it was strange. Just did not feel like a Lexus experience should.

M Gar

Love my new Lexus! Good customer service and professional staff. My initial contact with Lexus of Santa Monica was rocky, but the professional demeanor and responsiveness of Brian Columbia with my daughter drew me into the dealership. Eamon Cohen was very helpful and knowledgeable of the car features. I utilized my Credit Union auto broker for financing and Joshua Mojtahedi helped to make the transaction run very smoothly.

Costine Harnoncourt

Adriane Maemolejo was fantastic from the moment she greeted me at the car with her beautiful smile. She explained everything, made sure the shuttle was ready for me and the entire process was perfect. Thank you SM Lexus for hiring such amazing people. Service on my car was great too.

Elizabeth Gillett

I am completely pleased by the speed and quality of the service here. I always get a little pain in my stomach when I need to go get maintenance on my car from past bad experiences. However, now that I have a new car from Lexus, I've been treated 100x better than the other place I use to go with my last car. For regular maintenance on my new car it took a little over an hour and they wash and vacuum as well. I was greeted when I drove in and then taken to a sit down desk area where they processed my information. The gentleman who helped me was fantastic. Told me about the waiting area and also the private rooms in case I need to study or read. The waiting area had cookies, coffee, lattes, espresso, etc. Very clean place!

Tejas Puranik

Ray James is an excellent and professional advisor. I bought my 2011 ES 350 for tire rotation and he and his team took very good of car. He made sure I was in and out within an hour. Excellent service.

Ross Pollack

Matthew Noblitt provided excellent service during my routine 10,000mi maintenance visit to Santa Monica Lexus. He listened attentively to my concerns about issues in the tire pressure and ensured that they were resolved prior to my on-time retrieval of my car. Following my visit, he followed up to ensure I was satisfied with the entire service experience. He's an excellent Lexus professional and a credit to the Santa Monica Service Center.

Judith Adelson

Alex Anaya who handled my appointment was prompt, welcoming and courteous. He promised to call before 1pm and the call came at 12. My car was ready when I arrived to pick it up and Alex again came out and thanked me for coming him. The best kind of service possible and it makes me glad that I have a Lexus.

Torres Family

So very helpful when I needed a quick safety check after something got stuck under my car on the freeway.

Luna Zheng

David Cuevas has assisted me for my maintenance service visit at Lexus Santa Monica. He was very nice and answered my questions patiently regarding my covered warranty services. Overall I really enjoyed the experience.

Melinda Soriano

As always, I had a great experience at Lexus Santa Monica. Took my car in for it's routine maintenance, and the work was completed in a timely manner. Alicia Lynch helped me out. She informed me of the work to be performed on my car and let me know when my car was ready for pick up. I'll request for her services again when I bring in my car for it's next routine maintenance.

Chelsea D'Amico

Patrick Levenson at Lexus Santa Monica took care of me when I had to get my car serviced for it's "one year check-up." The process was super fast and easy and Patrick was very helpful and personable. I was in and out in 15 minutes and given a loaner car for the day. I will definitely continue to go to Lexus Santa Monica whenever I need to get my car serviced.

Adora Reyes

This review is for TIM NELSON, and the Lexus Service Center overall. I have been going to Tim Nelson for six years, and ALWAYS get superb service. Tim is honest, patient and funny! He treats his client professionally and made sure that even little issues are taken care of. I completely trust him to take care of my car! Thank you Tim!

Shirley Reisman

Angel Vasquez is a kind, courteous representative. I find him to be knowledgeable, helpful and willing to help in any way he can to make servicing my car an easy experience. I am always happy when he works to see that my car is serviced in an efficient and timely manner, updating me on the progress.

Lisa Lewis

I have been coming to the Lexus Service Center for about 6 years and I always receive professional service each and every time. Patrick Levenson is an Amazing Service Rep. He has gone above and beyond for me each time I am lucky enough to have him as my Rep when I am having my car serviced at Lexus.

Norman Schwab

I have been taking my car to Lexus Santa Monica for service since it was new; it's a 2004. I might be able to do it cheaper but I know that I am taking my car where it belongs. The car has given me good service so it deserves the best in return. The last few times I have been taken care of by Adriane Marmolejo who, with her knowledge of both people and cars, is a pleasure to work with. Now, I always ask for her as I know that I will get the care that I deserve.

Linda Metzner

Ray James was a wonderful adjunct to my getting the best and most expedient service possible. He addressed my concerns with patience and kindness as well as a confident expertise. He made sure I had a rental car when he learned the service couldn't be addressed as promptly as had been promised by phone. I was in and out quickly and returned the car on Monday. There was no hassle; no delays and the work was completed perfectly. Thank you to Ray for being a great facilitator . Mission Accomplished!

elliot schlang

I brought my car to the Santa Monica Lexus service center yesterday without an appointment. The person who greeted me could not figure out the problem and referred me to Patrick Levenson. Patrick was terrific. He figured out the problem, ordered the necessary services and promptly called me when the car was ready. I really appreciate the service I receive at Santa Monica Lexus.

Linda Schibel

I always have excellent service and Santa Monica Lexus Service Center. When I brought my car in for service this time, Heidi Cabrera took very good care of me, from the moment she greeted me until I picked up my car the next day. I appreciated her kind attention, her phone call, and message to let me know that my car was ready to be picked up. Thank you Heidi!

Ken Yan

Angel Vasquez was very helpful during my 40,000 mile service on my ES350. In the beginning, I wasn't very happy because the recommended tire change for all four tires which costs over $1000. It turns out that this price is about right, and I really did need the tire change. Also, the ES300h I got for the day for free while my car was in service was great. I expected to get a car that are cheaper than mine, but the newer ES300h with much better equipment is clearly more expensive than my car, and I really enjoyed driving a hybrid for a day. In general, good service, price is about right.

Artem Moshkovich

My interaction with Lexus Santa Monica Service has been exclusively with Angel, and for that, I am incredibly thankful. Angel single-handedly represents everything there is to celebrate about the Lexus brand: polished, professional, and sophisticated. He's an extraordinary communicator and makes sure to always put the customer first. I look forward to servicing my IS 350 F-Sport for the lifetime of its lease purely as a result of Angel's expertise and guidance!

Michael Goldstein

George Connolly was exceptional he went above and beyond the call of duty to offer me a truly outstanding service experience! He made sure my concerns were handled, and promptly put me in an awesome Lexus loaner vehicle so I could make my meeting on time. I highly recommend Lexus Service center for a fair and honest quote. George Connolly is def your go to guy!!

Rafaela Garcia

Sam Neal helped me out when I went for scheduled maintenance, It was my first time getting a service for my car so I was alittle lost about how to do it, but he explained everything clearly and made me comfortable with the process. He also made sure to follow up with me which was great since I was on a time crunch that day. To top it off they kinda washed my car which was such a time saver

Terance Tashiro

Lexus Santa Monica Service has taken care of our cars for over 10 years and the customer service is always very good. I did not imagine that it could get better until I was fortunate to select Heidi Cabrera as my service representative. Not only did she take care of the required maintenance of my ISC 250, she requested I take a test drive with the Technician Manager, who also gave outstanding service in assessing a minor issue with my convertible top. Communication and follow up was beyond my expectation during this visit and I will certainly request Heidi when we bring in our RX-250 next week!

Melissa Moskowitz

Raul Gomez took care of all my service needs in a polite and professional manner. This was my first experience getting my pre-owned Lexus serviced, and he treated me with respect and great care. I look forward to my next experience at Lexus Santa Monica and hopefully Raul will guide me through that one as well.

Grace Jackson

I appreciate the excellent service I always receive at Santa Monica Lexus. Shout out to Douglas Elliot, very professional and kind -- as well as the lovely ladies at the check out desk. I would like them to reduce the amount of paper that they use... They print out like 5 pages for you to sign. One signature, and an emailed receipt seems like more then enough. Otherwise I think they are great.

Liz Smollins

As always, Angel Vasquez, my service writer, was on hand to be certain that I received the very best of service. He attends to everything and follows through to insure I have the best possible experience at Lexus. I rely on his expertise and have come to depend upon his recommendations and opinions. I could not ask for better service.

Patricia Lundy

Had a great experience yesterday at Lexus. Sam Neal assisted me and was very helpful and understanding. My interior door handle was slightly loose and he fixed it for me, no problem. All and all a seamless experience from beginning to end!

N Naka

Great service experience thanks to my rep, Patrick Levenson! He was professional and knowledgeable as he explained the details of my car's service. The entire experience was quick and efficient and before I knew it, my car was ready to go. Thanks, Patrick! You made this easy and fast. See you in 5000 miles!

Michael Player

I bought tires at Lexus last year. Within 12 months, I had a tire punctured by a garden take on the freeway. I was able to obtain a new tire when I approached Angel Vaszuez with the information and he handled it immediately by getting everyone that was needed involved. I was able to get what I wanted and will always utilize the services of this dealership for all of my service needs for the 2007 ES350.

Maurice Hill

When I first arrived, I was directed to an area where there was no one to greet me or assist me. As I was trying to find my way, a gentlemen, later identified as Ray James made contact with me. Mr. James assisted me with the service of my vehicle. He was polite, courteous and very professional. He actually greeted me and directed me to the area to be helped. Amazingly it was he was assisted me. Not only did he take good care of my vehicle and I, his ability to connect with me as a person was great. This was my second visit to this service department and because of Mr. James, I will return for service. Actually, the first time was just average, cold and lacked a personal touch that I thought a car dealership should have. The sells person that sold me the vehicle spoke of the service department as if it walked on water, I was not happy after my first visit, and my vehicle was cleaned properly. However, Mr. James helped my confidence in the service department. He responded and contacted me in the waiting area after my service was complete and told me what was found with my vehicle, nothing thank God. Mind you, my vehicle is extremely nice, but service is very important to me. If everyone was greeted like Mr. Ray James greeted me, you service department will flourish. However, if it had continued to have the same attitude that occurred the first time, I would have sold or traded the vehicle in. I am thankful that Mr. James assisted me. I hope that there will be a long happy relationship between Mr. James and I. He is an asset to your service department. I hope you help others to contact people with the same service, smile and professionalism that Mr. James greeted me. By the way, my vehicle was cleaned very nicely. Thanks Ray!

Cheryl Pettitt

When having my car serviced, I always ask for Tim Nelson. Once again, he didn't let me down. Tim is full of enthusiasm. on time and reliable about when the car will be ready and the cost. If the car takes longer, he will easily arrange a loan car.Tim will do everything he can to make getting your car serviced the BEST experience. . I highly recommend Tim Nelson. He is definitely worth requesting!. Cheryl Pettitt

Heather Incognito

I've had my Lexus HS250h for 7 years now and the best part of getting my car serviced at Lexus Santa Monica is not the warm ambiance of their waiting area (with comfy leather seats, complimentary chocolate chip cookies, tea or cappuccino...and at times, even bagel and cream cheese), the best part of this otherwise cumbersome experience is my service manager Angel Vasquez. Always overwhelmed but always friendly, Angel is Lexus' very own "Speedy Gonzales" and "Energizer Bunny" wrapped in one. Angel gets things done efficiently and always with a courteous smile. The day that Angel is no longer my service manager is the day I will consider other makes of car. He's an asset to Lexus and I truly hope Lexus will give him the recognition he so richly deserves. Much gratitude for the excellent customer service all these years Angel! Stay amazing...Heather 👍

Catherine Schreiber

Heidi Cabrera was terrific from the first moment I walked into the center. She was friendly and smiling and eager to help. We worked out a convenient way for me to leave my car there. She expedited my service and made sure I had a speedy exit when I returned. My car was clean and all ready and she even helped me clean my mats. Then she wen the extra distance and took pics of me in my car. You should proud and are certainly lucky to have a service advisor like Heidi. She is a definite asset to your team!

Martin Salvin

Although I leased my Lexus through a different Lexus dealer, I decided to try Lexus Santa Monica for service. I made an appointment with Ray James at Lexus Santa Monica. .I was very pleased with the very professional manner in which Ray handled the servicing of my vehicle. Every event occurred exactly to the schedule Ray arranged including having my car washed and ready on time. I look forward to having my car serviced through Ray in the future. .

Julie Sullivan

The Lexus Santa Monica Service Center is my favorite, and I've been to a bunch of them. I take my car here whenever I come to Los Angeles, in preference to other Lexus centers. Angel Vasquez, who I've been working with for years, is thorough and professional, and the work crew does a good job, while the people at the front desk also have a great attitude.

Sandra Sandoval

My family is a big fan of the Lexus brand, and has been going to the Lexus Service center for many years. Doug Elliot has always taken great care of us. As much as it can be a drag when things come up with my car, Doug always has a warm presence and makes me feel welcome from the time I walk in until the moment I drive away.

Cheryl Murphy

Ray James is an excellent Service Advisor. After taking his suggestions, my 2010 Lexus IS 250 is now driving better than ever. Thanks Ray, appreciate your smart, professional advice, and for working with me. Cheryl Murphy

Andrew Rubin

Although I generally use my own mechanic who handles all my cars, Lexus of SM called me to replace the defective air bag in my Lexus. Carlos Palacios took care of me and (1) Gave me a correct run down of what was to be done and how long it would take; (2) called and sent a text when the car was finished; (3) alerted me to my need for a new battery and suggested one that was fairly priced; (4) called again when the car was done. He was efficient and professional along with being warm and friendly.

James Baum

I would highly recommend Lexus Santa Monica for service. My service adviser, Angel Vasquez, did an amazing job on all levels and goes out of his way to keep the customer informed though out the day about the progress on their car. I would highly recommend this service center to any Lexus driver.

George-Ann Hyams

I have been dealing with George Connolly at Lexus Santa Monica Service and he has always provided the most efficient service - he gets in done in the time I need it to be done. He also always tries to find discounts, which are helpful. He lets me know what needs to be done and also what does not. I always ask for him and will continue to.

R Tallguy

Service is always hassle free. I am always quite pleased with the level of service I receive from Lexus SM. I especially appreciate the level of professionalism I always receive fro Angel Vasquez who is my service contact. My needs and expectations are always met. Lastly Daniel who manages service is always on hand to further assist when needed

David P

My wife and I always ask for Jose Gamboa when we get our cars serviced at Santa Monica Lexus. He is very good at trouble shooting and only recommends what is absolutely necessary. He takes a personal interest in us and our cars. We trust him completely. He's terrific and a joy to deal with.

Xiaoying Turner

I recently visited Lexus Santa Monica Center for car service. My consultant was Patrick Levenson. He was very warm and helpful, answered all my questions with details, gave honest recommendations and found a service coupon online for me. My visit was very pleasant. I highly recommend this service center for anyone who own a Lexus.

Kimberly Applewhite

Mario Gonzalez, my Service Consultant, is the best. I have confidence in his recommendation & service team. I know that he has my best interest at heart i.e. my safety, what is a necessity at the point in time of service and most of all , he keeps me alert, in the know about my car. I purchased my GX 470 from Santa Monica Lexus in May2006, I love their service center, customer service and all the professional men & women there. Santa Monica Lexus is the best but Mario is better, Kudos!!

Victor Zolfo

My experience at the Lexus Service Center could not have been better. What is generally a less-than-pleasant time spent waiting was made bearable by my service pro, Alex Anaya, who lived up to his word on every segment of my service requirements. Couldn't ask for anything more!

Francine Weinstein

Johnny Mancillas , the Lexus rep, took care of us very efficiently. My Husband requested a certain type of loaner car which he got for him. Since our car needed several days at Lexus, this was very important. He kept in touch until we picked up our car. We would use him again as the work and his attitude are excellent.

Bennett Cohon

Ray James was wonderful. He was courteous, efficient and explained everything to me. He said my car would be ready between 1 and 3 pm even thought I brought in the car about 10:30 am. This is one of the few times that my car was ready when the rep said it would be ready. I would be glad to have Ray handle my transaction when I return for the next service. Bennett Cohon

David Karp

I received a recall notice on my 2015 200 NXt. I contacted Angel Vasquez and he had me bring the car in that day. He had a loaner for me and off I went. There was a slight delay with the part needed and the repair took a day or two longer. No inconvenience. Angel kept my updated and finally notified me that the service had been completed. The car was ready upon arrival at the service center and been washed and a small service performed. Angel is a true professional and he makes the service experience trouble free.

Joan Dry

Johnny was outstanding from start to finish. I called to make an appointment for service a week before and Johnny made it easy, giving me the exact date and time I requested immediately. On the day of service, Johnny met me promptly, completed my paperwork quickly and had me on my way in a very short period of time. I needed my car later that morning and asked if it would be possible to have the maintenance work completed by 10:30 AM. Johnny assured me that he would accommodate this request (my car was actually ready at 9:00 AM). The work was excellent and Johnny saw to it that EVERYTHING was performed perfectly from start to finish. I will definitely return to Lexus Santa Monica for future service and request to work with Johnny.

Marilyn Speakman

I recently had my car serviced at Lexus Santa Monica. Carlos Pelayo was my service advisor. He met me with a smile and answered all my questions in a professional friendly manner. Carlos kept me updated and informed throughout the day. Good service with a great service advisor.

frederico dearaujo

Alicia Lynch , great service as always ,i came in without a appointment and all the staff were super friendly , quick and phenomenal. They took my LS600 H that was in need of service no questions asked they just took my car gave a loaner for me to use while my car was there , Alicia went out of her way to make sure that every detail was taken care of . I'll definitely will come back to have my car serviced again.... many thanks Alicia...

fred shafferman

Tim Nelson, my service advisor, is the reason I am a loyal Lexus Santa Monica customer. Tim's automotive knowledge, customer care and fun nature all contribute to the excellent service I have received at Santa Monica. Lexus Pursuit of Perfection not only describes the excellence of their automobiles, but Tim's attitude to getting the job done right. He should be commended for his professionalism.

Paul Brenia

My relationship with Lexus Santa Monica is excellent. The service was quick and efficient. Omar handle all aspects with professional accomplishments. He found the car I desired within hours of my request. Thank you!

Nelson Brann

How does one LOVE getting their vehicle serviced? By calling Bryan Schwartz and having your service done at Sa. Mo. Lexus!! This was my first experience with Bryan, and what a GREAT guy. He really cares about the customer. Of course Sa. Mo. Lexus is doing a great job on the car, But Bryan is there to make sure the experience is fantastic. Thanks again Bryan.

dc

Lexus Santa Monica has delivered flawless service for the past 5 years. Recently Patrick went beyond the call of duty and really took good care of me and my Lexus. I'm very grateful for such great customer care and kindness.

Victor Castaneda

Living in Redondo Beach, I always drive to Santa Monica Lexus due to the great staff they have in their Service Department starting with the Service Manager, Mr. David Smith. I went for my 60,000 mile major Service and Mr. Ricardo Cotwright 11, provided me with courtesy, professionalism and great Customer Skills, I was very satisfied with my service and my car runs like new. It's no wonder I prefer driving to Sta. Monica instead of going to the Lexus Dealer in the South Bay.

George Shinn Jr.

I called upset but Spoke to a very nice young woman this morning Teresa in service...I explained to her that this will be my third time coming to repair interior attachment to my airbag after a recall. I wasn't happy because I live far and Santa Monica traffic is horrible. she saw this was an inconvenience to me on many levels she immediately offered me a loaner so that I do not have to drive back and forth again or wait around in the waiting area for a part to be ordered. She put the fire out in this customer. Thank you Lexus for hiring the right Customer service personnel!!! Ms. Teresa

David Horvitz

Thank you to the whole Lexus team. I'm always impressed with the speed and courtesy of the staff. I came in with a problem with the doorlock. Within 15 minutes I left the lot in a complimentary courtesy car, and the problem with my car was corrected within 24 hours. When I returned to retrieve my car, it was washed and ready for me. All car dealers could learn a lot from the professionalism of the staff here in Santa Monica.

Roberto Castro

I recently took my new 2016 RX in for a minor front bumper guard repair. I have no idea how the front bumper clip broke or if I purchased the car with the damage. I was greeted with the usual courtesy, which I’ve come to enjoy, and my service advisor Ray James was also very courteous and professional. He complimented me on my purchase and as actually taken back as to why I was bring my car in. I showed him the bumper and he looked over the car for any evidence of damage. He said he would have the technicians look over the car and let me know. To make a long story short Lexus repaired my car at no charge. Ray James presented my case to Lexus and they “replaced the bumper guard as goodwill in the interest of customer satisfaction”. This is my 4th Lexus and Santa Monica Lexus has been servicing my vehicles for over 10 years; thank you Ray. Best regards, Roberto Castro

Sue Landers

Richard Doherty is the quintessential service manager: knowledgeable, friendly, helpful, and always on top of his game. You can count on him and feel confident that he is looking out for you. He does fantastic work and takes care of your car like no one else!

Stan Morimoto

Santa Monica Lexus has been my service provider since 2003. They have always provided great service with a friendly attitude. They have also provide me with a loan car which is very important to me. Ask for Jose Gamboa when you arrive. Great guy.

Murray Levy

I brought by Lexus CT200 in for a 30,000 mile service. Johnny Mancillas was the service advisor I was assigned to. Nice guydidn't make a hard sell for any additional work. Lexus service always treats customers royally, beautiful surroundings, great coffee, tasty cookies, and they offer you a free car to use. But that all does come with a price. My bill was $554.31, and that included a 15% labor discount coupon. The only thing that had to be repaired was a nail in a tire. Everything else was routine maintenance. Its wonderful to be treated like a King but just remember that kingly treatment comes with a kingly price.

Petra Griffin

This dealership has been nothing but the best car dealership experience we've ever had in over 60 years of driving between both my husband and myself. From sales through service we can't give enough praise to for Lexus of Santa Monica including our most recent Service Consultant, Patrick Levenson, who clearly took the time make sure this dealerships excellence continued to excel through his dedicated support to correct our issue while keeping us fully informed of status, options, and resolutions.

Judy Hyde

I just moved to LA from Aspen, CO, so this was my first experience dealing with the Lexus service department. I came in for a 10,000 mile service, and Jose Gamboa helped me in the most friendly and efficient way possible. I have been driving a Lexus for the last 18 years, and this was the best service I have ever gotten. I was considering buying a different kind of car next Spring, but now I am convinced I better stay with Lexus. The quality of service Mr. Gamboa provided is extremely important to me. I am thrilled Mr. Gamboa is my Lexus contact, because I feel secure that I am in the best hands for my car ( which I am discovering is paramount for living in LA! :)

Bonnie Oliver

My car battery died on a Friday afternoon. AAA gave me a jump start and I drove to Lexus Santa Monica since the battery was still under warranty. Angel Vasquez was very helpful as I had no appointment. After a 30 minute wait, he confirmed the battery needed replacing but the damaged terminal was not in stock. He gave me the option of leaving the car overnight with a complimentary loaner. I was able to complete my errands and returned Saturday when the car was ready. Thank you!

Sean Scott

Very pleasant experience since this was my first time getting service since I got my car in December. Frank Veltri helped expedite my service and it was great. Lounge is probably the nicest I have seen at a dealership as well. I am so happy I made the move to Lexus!

Laurie Sutton

I've worked with Ruben Loredo for five years. He has provided outstanding service, information, consultation and a general good spirit throughout. Yesterday, he spent extra time hooking up a music device, and cleaned up some scuffs left by the carwash people. I hope to continue the great experience I have with S.M. Lexus Service, thanks to Ruben.

Don Zminda

The service I have received from Lexus Santa Monica has always been first class, including the service I received from Rafael Navarro on Monday. The entire team at the dealership is always helpful and attentive ... I would not take my car anywhere else!

Marla Weintraub Conti

Lexus Santa Monica is my preferred service center and Eddie Barajas is absolutely the guy you need to see there! He always goes above and beyond to provide outstanding service and I cannot recommend him highly enough. Thanks for everything you do Eddie and for taking such good care of me!

Rena Shultz

Angel Vasquez is the service gentleman that usually helps me, he does an outstanding job. Makes me feel like I am the most important customer of Lexus. I always leave there feeling like he has done a good job. Sincerely, Rena Shultz

Edward Ioli

My experience with Angel Vasquez has been outstanding. He is a highly professional individual who knows his work well. He is most courteous and a pleasure to deal with. I've worked with Angel in the past several years. He is an asset to Lexus.

Sunny Stephens

I recently scheduled an appointment at the Lexus Santa Monica Service Center for the 30K mile maintenance. Oscar Najera was professional and very nice with me as he started the service order. When I told him that I needed new tires but was concerned with the price at Lexus, he immediately told me that they would price match any online offer. Together we checked online and found a much better price that Mr Najera happily honored. Mr Najera or his assistant called me daily to give me updates and then to let me know that my car was ready to be picked up. I will return to Mr Najera and Lexus Santa Monica and I would recommend to my friends and family.

debra green

I went in for my 10,000 mile service. The service was quick and painless. I was given a loaner which was a terrific benefit. Ruben Loredo took expert care. I have owned 3 RX 450 over 10 years and can't think of another car I would enjoy as much. Love Santa Monica Lexus!

Irene Girton

Chris Young was the Lexus service representative assigned to me and my car on Saturday morning. He was terrific: clear, responsive, no wasted time, no up-selling. I was very satisfied with the service I and my car received. Thanks, Chris!

Michael Berger

I bought my LS 400 in 1990 at Lexus Santa Monica and have had it serviced there ever since. The service has always been great. My current service advisor, Johnny Mancillas, is always helpful and available. I cannot imagine taking the care elsewhere.

Mark Schulte

Another great experience at the Lexus of Santa Monica Service Dept. Had a "new" representative (Angel Vasquez) help me this time and will definitely request him again next time. Really felt like he was trying to help me get the most out of what there was to get done and any offers, suggestions etc. Again, will ask for Angel again next trip!

Brenton Sherron

I'd been going to Longo Lexus for years before switching to Santa Monica. Setting up an appointment here was effortless. My customer service rep was Adriane Marmolejo. She was quick, considerate, and competent. I waited for about 2.5 hours, enjoying a few espressos while watching Trump address the nation about the Charlottesville incident on the flatscreen in the waiting area. I went in for scheduled maintenance, but also to fix a recall issue. Adriane let me know that I'd receive a free tank of gas for recall related repairs, in addition to the complimentary car wash. So they topped me off and I was on my way. I'll be back in 5K miles!

Sean

Tim is my service advisor at Santa Monica Lexus and is nothing short of fantastic. They can always find an appointment in a reasonable time frame and even fill your tank w/ gas when you bring your vehicle in for recall work.

Tracey Daley

Doug Elliot was such a life saver today. My car battery died on my last night, this morning he had it in the shop first thing, replacing the battery and fixing the squeak in my brakes, both under warranty. He was professional, courteous, and efficient. This was my first visit to Lexus in Santa Monica but as long as Doug is there, I will be back everytime!

Bob Ivey

I brought my nearly-brand-new ES350 in because of scrapes on the bumper. Heidi Cabrera was my Service Advisor, and she handled it quickly and expertly. She introduced me to your fixer, gave me a quote, and provided a loaner car. She phoned as soon as my car was ready and walked me through the pick-up. I drove away three days after my first visit with a new Lexus, again! Heidi is a great representative of Lexus and your service center, and I hope I can deal with her again.

Howard Hoskins

I had scheduled a service for my LS 460. I did not specify a service person, and was assigned to Angel Vasquez. He listened very carefully to my description of my concerns. He the asked a few questions and we had a plan of action. Everything was repaired, or replaced, and all work completed on time and in estimates. Thanks Howard

Frank Johnson

Heidi Cabrera was my service representative. She explained the thorough inspection of my 2004 RX and softly suggested the needed repairs. She made me feel so important and was so helpful in explaining what needed to be done to my favorite vehicle. After my experience I rushed my partners 2013 fully loaded vehicle to Heidi. My partner had the same experience as mine. Lexus does things right. They have Heidi Cabrera on staff. That was a move that makes Lexus Santa Monica stand out as the go to dealership to buy a lexus because they have Heidi to keep your vehicle in tip top shape. Thanks again Heidi for your help. Frank Johnson

Sibylle Addotta

I am a new Lexus customer and had the most pleasant service experience. My car was in for its first service and everything from dropping the car off to picking it up went smooth as butter. Oscar Najera was a pleasure to work with. Thank you!

Laurie Guglielmo

Great service provided by Ray James at Lexus Service in Santa Monica! He was friendly, efficient and honest. All around the service was great- love how they treat all customers like V.I.P.s!

Dennis Martinez

Got my car from the dealership here in SM, so I keep coming back to their service location even though there are other Lexus locations to where I'm at. Never any issues. And they always offer a good deal when they get a chance.

Private Player

They're very welcoming, quick and know how to appreciate a nice moded car. Came here with my 2015 Lexus Infrared RCF for the 15k Mile Service. Joe Broytman was my service advisor. He was nice and willing to sell me new rear tires that they can mount (unlike another dealer who refused to mount them on my aftermarket rims) for a price he will beat. I already ordered it before coming here so, we will see next time I need some.

Lee Curreri

My service rep at Lexus is Jose Gamboa - he is the reason I would consider getting another Lexus - I wouldn't want to lose Jose! He always takes care of whatever my car's problem is - he then goes over it to make sure it won't recur, and he doesn't rake me over the coals the way a typical dealership will - he is always more than fair, and he always takes really good care of me!

Hanna Grinberg

I had my car's 20K maintenance recently. Mr. Rafael Navarro was helping me. He was very attentive, explained to me what has to be done and helped me to make decisions regarding the service. As promised, he called me immediately when the work was done. Excellent service!

Kirk Peters

Thanks to "Eddie" today for going out of his way to help me as a visitor in town replace the turn signal bulbs on my Lexus SUV. He went out of his way to assist with this minor, yet tricky, replacement of the front turn signal bulbs. Saved me the potential headache of having to do this on my own, and he saved me some expense as well. Thank you for your great service and timely assistance, Eddie!

Katherine Hammer

Thanks to a jammed garage door, my 2006 Lexus RX 450h was parked on the street during the intense rain event in Venice last Monday night. Tuesday, my car wouldn't turn over. I am fairly familiar with electronics and thought it might work again if it had a time to dry out, but knew that it would need to be checked by your service department. I called the cell for my last service consultant, but by late afternoon I had not received a return message (he no longer works for you) so I called the receptionist and asked for her to make an appointment on Wed AM for me. When she asked whom I would like to make it with, I asked her to recommend someone nice -- i.e., a good soul. And that person was Patrick Levenson -- and BTW, he is. My car is old by body/gizmo standards, but has less than 60K miles on it because I work out of my house and fly when I travel (and was derailed by a serious illness for about 3 years). However, my current activities require that I can reliably arrive at designated times for meetings. I do expect to lease or buy a new car, but was hoping to wait a couple of years before making that commitment, as I expect that the technology will be significantly improved in that timeframe. Patrick "got it." It turns out that thanks to some debris in the sunroof and flooding of the pan, water had permeated my entire car. When telling him about what I would ideally like, he said that for $175 he could let me know what it might cost to get the old girl running again. The tech wound up pretty much taking the car apart and thought that no major part had been damaged, but that it would cost about $1,090 to dry it out, re-assemble, and retest. And that's what happened. I had my car back by Friday afternoon. Great guys - Patrick and the tech! And great service. Thank you.

Mia Turner

Thank you Christopher Young for your assistance yesterday. Whether my car needs a repair or just routine maintenance you are always very helpful, informative, and professional. I appreciate that you take the time to answer all my questions and help me understand the services being provided. I trust I am in good hands with you and Lexus Santa Monica Serivce center!

Takashi Navarro

I went here last weekend for my 5k mile service. I ended up arriving 30mins before my appointment and was still taken care of right away. I was greeted by Ray James who made this trip quick and easy. He answered all the questions I had and made sure I was comfortable. He even did a follow up call a few days later to make sure everything went well. Very cool and professional.

Jim Wang

The very polite general manager lead his people by his professional example thus resulting in excellent service by the technicians and by the courteous administrative staff. The overall milieu is well maintained and scrubbed clean. I truly enjoy the comfortable waiting area, time passes fast. I return regularly.

Nancy Kram

Because of the service I reeceive at Lexus Santa Monica I am spoiled and, from now on, do not want to own another brand of car. They are prompt, courteous, efficient and communicative with customers when you do need service, but the best thing about a Lexus is that it is so reliable that things rarely go wrong. Ray James was so helpful and explained everything that was needed to be done to my car, and he kept in contact during the entire time from start to finish. I have owned other cars but came back to Lexus because of their reliability and service. Today we are a 2 car, 2 Lexus family!

Diane Faber

I received excellent service from my service agent Johnny Mancillas last week. I am (still) driving a 2001 Lexus IS300 and it requires thoughtful processing as almost everything on it is due for replacement! Johnny does not pressure me to do unnecessary work and understands that we are a family with multiple cars and drivers and needs. Hoping he'll help me next time!

Cyndi Fukushima

Angel Vasquez provided me superior service. He was extremely personable and made me feel really cared for. When I came back for my car, he remembered that we were moving to Northern California and wished me a safe and smooth drive.

Michelle Cheng

Angel Vasquez was an integral part of my excellent experience at Lexus. He is extremely professional, timely and knowledgeable about every aspect of the Lexus experience. I know that my car is in good hands with Angel. Thank you!

Michael Tenzer

Outstanding, Angel Vasquez is Lexus Santa Monica's best treasure. He is by far, the very best Service Representative I have experience in more than sixty-five years owning new cars. Michael L. Tenzer Beverly Hills, Ca.

Maria C Mechoso

Our Lexus needed quick service in a Saturday afternoon and Lexus Santa Monica provided it. We were cordially greeted by Ray James, who clearly explained what was needed and found for us a comfortable place to wait during the service. Ray followed the process closely and let us know as soon as the service was completed. Thank you Ray.

Christelle Balestra

Christopher Young took really good care of us and my son's car and mine were serviced in a timely manner. He kept me inform of what was being done and what I was looking at in the near future. Great guy! Highly recommend him!

Florence Williams

My Service Advisor Patrick Levenson listened to my concerns regarding headlamps and dashboard cracks and he had both problems resolved. He also made sure that my Mature Car Service discount was applied. Thanks Patrick, you exemplify the SUPERIOR QUALITY of service of the Lexus brand.

Charles A

Patrick Levinson was a professional, yet engaging and was able to project an interest in my car's challenges. I had noise problem in the front of the car that a technician could not find the problem with. Patrck then asked the Service Manager to look at and he spent considerable time going over the car and keeping it there until they could identify the problem. As always, courteous and keeping the client up to date. Its a pleasure to work with these people

Tracy Shaw

Mr. Patrick Levinson is my service representative. He's kind, compassionate and extremely helpful. He provided in-depth information related to the service required on my car. I will continue to have my car service at Santa Monica Lexus. Mr. Patrick Levinson is someone I'll continue to place my trust. Thanks again, Patrick.

Phone Kang

I worked with Enrique Carvjal Excellent salesman. Went to see Santa Monica Lexus, thinking I will be pressured to buy, or even worse to put up with meaningless haggle back and forth. I bought the car for less than any other dealer was willing to offer. When I came home I almost felt that I paid too much. However, that is not true..... I will go back to this dealer for my son's release when his time comes Thank you Enrique and Bob

Karen Hohman Almeida

Love these people. Great service! But please get better coffee and provde a more peaceful waiting area. I.e. music good, TV volume down. And fix the swinging gates so that they don't pound every time one of your employees walks through them.

Linda Mirch

Adriane Marmolejo was my customer service representative and she was so very accommodating. I had an issue with my left turn signal. Adriane organized a lift home for me when I dropped my car off. My car was ready for pick up close to an hour later ... and it had been washed!! What more can you ask for?

Jacobi Wade

Patrick Levenson at Santa Monica Lexus is the best of the best. I can always rest assured that all my service and repair needs will be low-hassle in Patrick's hands. It Makes all the difference to know high caliber support is just a phone call away!

Henry Unger

Would call it a very nice experience and give it 5 stars. Angel Vasquez,, very knowledgable and helpful and has taken care of our Lexus's for years now. Just purchased a new NX and loving it First service was a breeze and no charge. Angel is the best and super professional

Maryam Ahmadi

George Connolly from Lexus in santa monica was incredibly helpful and went above my expectation. He made sure I received a loaner vehicle. He was caring helpful very polite and every thing was exact on time. He did great job. Thank you

nara quiroz

I took my car to minor maintenance, my car was returned to me with dirt on the floor, I emailed right away to my advisor Leroy Ducknick and let him know about it, and other item . He went beyond my expectations, cleaned up the dirty mat and must important with great attitude. This is difference between a simple advisor and “ the advisor “. Thanks.

ALLAN KOTIN

I came in for a minor regular service and got Chris Young when my regular contact was not available (even though I got an email from him thanks to the Lexus of Santa Monica over-automated email system). I had a problem with one of the sensors in my rear bumper. I explained it to Chris and he said he would check it out. It turned out to be pretty complicated. There is some real confusion here as between what I was told was $215 part and the estimate of over $3000 that Chris got when he pursued this for me. He appreciated how unreasonable this seemed on its face and offered to pursue it further for me. Considering I had never dealt with him before and technically was assigned to another service writer, this was service above and beyond the call of duty.

John Byrnes

My 9-year old LS460 encountered a serious problem (after a bad JUMP following a battery problem) with the hard drive supporting our Nav System and the controls surrounding the video console. Following consultations with my mechanic, my tech buddies, and the online bulleting boards...everyone pointed me to go back to the dealer. While I was hesitant...Angel Vasquez ("my guy") at Santa Monica Lexus, assured me that a timely repair was possible. Upon picking up my beautifully cleaned car, I discovered EVERYTHING working properly...the NAV System was totally restored. Whether it's my leased car...or owned car, I'm convinced that SM Lexus outshines everyone else!

Joseph Samuels

I brought my car for 24 months service on 12/2/15. I was very please by the reception I got and especially from the service constant Doug. He arranged a loaner car and called me continuously to lat me know the status of the repair. I highly recommend Lexus of Santa Monica. Joseph Samuels

Henry Hasserjian

I recently had my car serviced at Lexus Santa Monica. My service consultant was Mario Gonzalez. He was vey courteous and very helpful in handling the servicing my car needed. I definitely will call on him in the future. Henry K. Hasserjian, MD

Scott Dalrymple

I brought by Lexus CT200 in for a 5,000 mile service. Jose Gamboa a service advisor I was assigned to. Nice guy & didn't make a hard sell for any additional work. Lexus service always treats customers like royality, beautiful surroundings, great coffee, tasty cookies, and they offer you a free car to use.

Marian Manzer

George Connolly explained things very well and kept me informed during the process. Parts had to be ordered, so I was provided a new Lexus as a loaner while my car was being repaired. Really a top-shelf experience. Thank you!

Terry Feigenbaum

My wife and I took both of our Lexus cars in and we were greeted by Ray James. He cheerfully took care of both of our requests, answered questions and called us when each car was ready for pickup. Everything that was promised was taken care of in a timely manner.

Melinda Lyon

It is always a pleasure working with ANGEL VASQUEZ and 6/10 was no different. He was cheerful, knowledgeable and efficient. Angel guided me through the details of the work tp be performed on my Lexus. He made getting my car serviced a good experience.

Joel Bortz

I met Alex Anaya yesterday for the first time. He was polite, courteous and efficient. He said my car would be ready at 10 am and 10-10am I received the call to collect my car. It was serviced and washed. This is what one can expect from Santa Monica lexus

Gregory Zlotin

My wife and I are very grateful to Lexus Santa Monica for the prompt, professional, and courteous service we experienced. We will recommend Lexus Santa Monica to everyone. Our representative, George Connolly, did a fantastic job. Thank you!

Lance Shenk

Angel Vasquez was excellent. A good sense of humor combined with speed. I am not a person that likes to wait and Angel over delivered on his promises. Kudos to Angel. I would recommend Lexus of Santa Monica to all. Lance

Daniel Olvera

Patrick Levenson has been my advisor for my last few visits. He has been very helpful and informative. He has also answered my many questions I’ve had in between services. He is a great guy very patient and honest. Doesn’t try to up sell anything that isn’t needed. So far he has gone above and beyond the other advisors I had at the same location. I would only request him for any services. Thank you

Larry Klein

I was helped this time by a guy named Dan Smith. I have had a problem since I leased the car that I have, with the tires getting leaks repeatedly. I have never had a car where I experienced this. It has been enormously frustrating to repeatedly bring the car in and have nobody help me that is able to explain this. Dan immediately explained the problem, and took care of fixing it (the rims were the problem, and he replaced them). He was smart, on top of it, and completely honest. I'll be leasing another car from Lexus because of the experience that I had with him.

Julie Hale

I have been coming here for 3 years working with Mario Gonzalez(the friendliest guy ever) and enjoying excellent service - not to mention a comfortable waiting area(great cookies!) When my warranty expired, I thought I would have to go to another place because I wouldn't be able to afford them anymore - WRONG! Mario set me up by showing me where to find coupons and giving me a great deal on the job! I'm so glad I don't have to go anywhere else. I trust Mario implicitly.

Georgann Abraham

My car fab/key had been lost by the valet at UCLA Santa Monica hospital. I called Lexus service and I was connected to Mario Gonzalez. He told me if I had Triple A and could have my car towed he would wait until I got there and have a courtesy car for me. He went way above and beyond. It was a bad situation made better by Mario. It was greatly appreciated!!!

Sharon G

Bryan Schwartz at the Lexus Santa Monica Service Center took fantastic care of me. Even though the problem was minor, he took it seriously and even threw in a complementary car wash. Will definitely seek his help in the future!

Nasrin Bahari Chopiuk

Lexus of Santa Monica Service Center has excellent and professional staff. I have visited this location for several years and I found the staff at the front desk, and the service advisers, Mr. Angel Vasquez, Mr. Rafael Navarro, and Douglas Elliott (only naming a few!) extremely friendly and helpful. Thank you!

Julie Holland

Our 2010 450H Lexus is proving to have an intermittent problem that results in the car loosing power. This has happened three times requiring tows to the dealership. Lexus Santa Monica has proven to be an exemplary dealership regarding dealing with the problem. Twice they have offered to run extensive diagnostics and road tests -- at their expense - to try to locate the problem that is recorded in the computer logs but proving evasive to identify thus fix. This high level of service is being led by Angel Vasquez. He has been tireless in following up, advocating for the extended diagnostics with the service manager, and providing information. Angel consistently goes above and beyond, is knowledgeable and articulate when describing the nature of the problem at many levels of detail, and has built a high level of confidence in his abilities in this family. Angel is simply a terrific.

Ray Gosnell

Great service We usually get a loan car until our car is ready. Best to make an appointment with service department No complaints. Been going there mamy years Prices a little higher but so is quality of care.

Heidi Amundson

Patrick Levenson, was top notch in assisting my car needs. Routine service and a set of new tires. He even brought in the tire specialist to discuss the best tires at the best price for my vehicle.

Richard Baxter

The first service on my RX350 was efficient and easily completed. Heidi Cabrera was my service consultant and she even went so far as to drive me to a doctors appointment in Santa Monica when no loaners were available. Excellent service.

Alex Nieto

Angel Vasquez was very helpful in all aspects of my experience at the Santa Monica Lexus Service Center. He kept me informed and explained the services needed. Highly recommend!

Howard Choi

I'm completely satisfied with the maintenance service for my car in LEXUS Santa Monica Service. Ricardo Cotwright who is a service consultant tried very hard to fulfill my requests. He is professional and friendly. Highly recommend.

EM

When I think about excellence with customer service, follow up, follow through..etc...I think of Tim Nelson at Lexus Santa Monica. He was the best and I will only ask for him every time I go to Lexus Santa Monica. Thank you you taking such great care of the Hortons!

SDSweeter Stradford

Ricardo Cotwright was very instrumental in securing new tire for my car. He worked endlessly to make sure my car was safe on the road. He is an excellent representative of Lexus SM.

Laura Murphy

Joe Broytman provides excellent service. My first time at Lexus of SM and they were able to diagnose an on-going issue right away. I couldn't be happier with them and will always come back to Lexus of SM.

Rachel Tabori

Johnny Mancillas is an extraordinarily efficient and helpful person. He always recognizes me by name and greets me in a friendly way and makes sure the service experience is perfect. No detail is forgotten. He makes it easy and assures that every visit addresses all possible concerns in a very pleasant way. I always look forward to seeing him.

Bill Goodglick

Tim Nelson has been my most consistent service rep.at the agency. He is helpful and I think is a good representative of his dealership but often needs to fill the roll of supporting the consumer as well.

Timothy Gray

I was dreading this, but it was easy and efficient. Angel Vasquez was friendly, showed me around (when I told him I wanted to wait), delivered the car in less time than estimated, and followed up to make sure I was OK with it. I'm very happy (and relieved!)

shirley spence

On Saturday November 1, I had the pleasure of meeting Mario Gonzalez One of your Service Representative. I expalined what I needed to be done to my car,and gave him the particulars he needed .What a pleasant and welcoming individual this was. Almost as if I had known him for many years. He explained exactly what would be done and asked if there were anything else I needed him to point out to the Service Department.Yes, the lock on the trunk needed to be replaced as there was a recall some time agol. The service was excemplary.The wait was much shorter than previous years and all was done to my satisfaction. Mr Gozalez is definitely an Asset to your company and I wish him & Lexus all the very best in the future . Thank you. Shirley J. Spence

Dorothy Storer

James Ray represents you in an excellent way. I felt confident that he knew what he was talking about, was happy to answer queries. He is very competent , polite and does not waste time. The car needed to be serviced, he kept in touch with me as to what needed to be done, explained technical options in a way that I understood . It was a good experience.

Dave D

Overall my experience was positive once I actually started dealing with Ruben Loredo, one of the representatives there. At only 9500 miles in a brand new IS 350 Sport, my front breaks needed to be replaced ... was very surprised by this. There was unclear whether replacing the breaks would be covered by my warranty, because it was deemed "normal wear and tear" ... which I thought was BS ... not after 9500 miles on a brand new car. Ruben Loredo had the breaks replaced and waived the $350+ cost of doing so, which was awesome. My only real complaint is that it took over 45 minutes to drop my car off and pick up a loaner ... I understand I went on my lunch break, which is a pretty busy time, but waiting that long was frustrating for sure.

Arnold Williams

Visting in the afternoon with an engine light and ragged starts. Angel Vasquez came out and greeted me at the car, took me inside to talk about why I brought it in and my goals (it's a beater of a car, 13 years old), got me a loaner while they looked it over, called me with estimates (and emailed followups), and to make it short, I felt well taken care of. Recommended.

rastadawg11

As usual, service representative Tim Nelson was a superstar. I have had my car serviced with Tim for the past 10 years at Lexus Santa Monica. Tim always makes sure that my service is performed correctly and honestly. He is the main reason that I continue to have my car serviced by Lexus Santa Monica.

sumako cohrs

Angel Vasquez has been extraordinarily helpful-even discovering that Stotes Tires were overcharging me for tires. Every service he has handled for me ( I am now on my third GS) has been executed with cheer and promptness. Freddie Hall is just as helpful and thorough-he has done so many goodwill gestures for me-he has corrected so many service oversights for me. I can't say enough good things about the staff!

Ziba Cohenmehr

Heidi Cabrera was very helpful and friendly. She took care of my car and answered all of my questions. She even took a picture of damaged part of my car and text it to me. I was very fortunate to get Heidi as my service representative and I will always ask for her for future service.

Jaybird H

My service manager was jose Gamboa. He is the BEST! I came in at the last moment when lexus was closing. Jose helped me with my battery issue. The battery stopped working and AAA jump started the battery. Jose did not want me driving around with a battery that could possible crash. I am grateful to Jose for changing the battery and doing it in record time. Thank you so much!!!!

Jon Ratner

Pascual is always great to work with and we love Daniel Cabrera We recently had the extreme good fortune of being taken care of by Heidi Cabrera, a caring and professional person. Lexus is lucky, and so are we. We intend to contact her whenever we need as she is always responsive and attentive. Jon and Harrie L. Ratner

bill brown

Angel Vasquez was with me from the minute I brought my car in for serious body work until I picked up an immaculately refined SC300. He was always on point, available, concerned and responsive. I never had to call more than once to get answers or attention. Very professional and concerned. Thank you, Angel.

Jill Jaress

Neal Green, is a stellar example of everything Lexus stands for. Never pushy, always professional and willing to go the exta mile to help you find the car that's perfect for you -- even if it takes hours to do it. This is the second car I've bought from Neal and I will always go back to him. One can say the same for Angel Vasques in the service department. He's truly and Angel. They make buying and maintaining your car an enjoyable experience. Jill Jaress

Richard Grayson

Santa Monica Lexus has always provided excellent service in the dozen years I've been going there. Rafael Navarro continues the tradition of providing professional and personable service that I've come to expect and depend on.

David Taft

I came only an hour prior to closing. Ray james took care of me and I was able to wait while key copies were made and programmed and got a wash as well. thank you Ray Now johnny Mancillas took care of an engine light coming on . It was a bad seal on the fuel cap. Such a small thing they gave me almost half off the basic service charge. I will keep going to Lexus Sana Monica

Renee Anzaruth Kalmanson

Came in for my first scheduled service at Lexus Santa Monica. Even though they were backed up and short-staffed that day, I had a smooth and pleasant experience thanks to my service advisor George Connolly!

Anita Wu

I get my Lexus serviced here every time! My service advisor, David Cuevas, was really great - got everything processed quickly and was very patient in answering all the questions I had.

KIRAN Singh

I Visit Lexus of Santa Monica first time with my 2014 ES 300H for service Jose Gamboa help me with all my issues that I have as female don't know too much about cars. Mr. Gamboa when out of his way and took extra care of my car and set me a loaner car so I wont miss my doctors appointment on that day I recommend every Lexus owners to visit Lexus of Santa Monica and Mr. Gamboa.

Pamela Bailis

My experience was terrific. thank you Ricardo Cotwright. Thank you for being so helpful and so very informative about service issues. All of my questions were addressed in a personal and professional way. I wish other service providers (outside of the Lexus family) were as conscientious and respectful as you were on Tuesday. Thank you also for helping me to nurse my face "wound". I fell earlier in the day and you brought me anticeptic spray and bandaids. First-aid and all, you went over and beyond for support. Thank you very much!

C BROWN

I can't say enough good things about Pascual Barba, the service rep who takes care of me and my Lexus at Santa Monica Lexus.. The most recent visit was just last week and as always Pascual was outstanding -- he is incredibly personable, conscientious, honest and knowledgeable. He explains everything that needs to be done and at least as importantly, what is not necessary at this time. I know Pascual works for Santa Monica Lexus, but he makes me -- and I suspect all his customers -- feel like he's working for s as well. A++ service!!

Eric Molinatti

Great experience! I am an extremely busy person and they got the car that I wanted for the price I needed it to be at! Jason took care of all the paper work and it was amazing! Totally hassle and stress free! I would recommend this dealership and Jason to anyone!

Robert Auerbach

Angel Vasquez was an excellent service contact. He was quick, thorough and went the extra mile. There was a little scratch on the hood which he said could become rusty so he touched it up perfectly.

Tim Sexton

The service department at Lexus Santa Monica is terrific. Patrick, Richard, Feviu, David all provided excellent steady care and guidance. Couldn’t be happier with the team there. -tim

Kathleen Sheets Cregg

I am normally not one to give bad reviews, but this visit was bad. Honestly, if this was my first visit, I would never come back. The man who greeted me was not very friendly and seemed annoyed that I was bringing my car in. The notes that were initially given over the phone were not addressed until after the car was "ready." Even the next day when I I went to pick the car up, the work had not been done and was still left waiting. The car wash was sub-par leaving me wiping of my dirty rear view mirrors before exiting so I could at least see out of them.

Robert Brasch

You arrive at your appointed time and as you park, you are asked who you have your reservation with. In my case, David Smith. He comes out immediately, takes down the mileage and then escorts you to his desk where he very attentively listens to what needs to be done and inputs that information into his computer and provides you with an estimate and then makes a loner available which is the same type of vehicle you are driving except a newer model. David will then call you if there are additional items found that need fixing but never looks for things that don't need fixing. Love working with David. I even have called him when driving cross country with a questions. One time the tires light turned on but they were not flat. Before driving on, talked with David who determined that it might be the altitude change. Always ready to help. Thank you David Smith.

Diane I Liou

Mr. Jimmy Kim was the person who took care of my purchasing of my new Lexus ES300H from the beginning to the end. He was very professional, polite, and patient to analyze and explain the car's benefits and functions which might fit my needs. And he did the follow-up after selling. I do really appreciate the wonderful experiences of shopping in your Lexus dealer because of Mr. Kim's contributions. Customer, Shiou-Ing Diane Liou

Dani Z

Thank you, Patrick! Your service was excellent! THanks for helping me figure out my insurance card issue. Your professionalism and kindness are awesome! Thank you, too, to the girls at the front desk. They are always so awesome -even early in the morning!!

Will H

It was a wonderful experience for my second maintenance service at SM Lexus. Ms. Heidi Cabrera delivered the vehicle less than the time she had promised. I regard her service very highly!

Ira Levy

Dan Smith was my contact at Lexus Santa Monica. I have been going there for 24 years. This was by far the most informative and pleasant service contact I,ve had in that time. I'd rate him a 10

Debbie Greene

Our service consultant Juan Carlos Palacioswas fantastic. The valet manager, Allen went beyond the call of duty too. Picked up car just before closing and Allen helped remove the tow hinge by reading the manual.

Johanna Stutsman

I just took my RX350 into Lexus Santa Monica for service. Johnny Mancillas was the agent in charge of my service. He was thorough, professional and very nice to work with.

Adam DuBrowa

Slam... the door shuts, shifter to drive, high output V6 engine pumping out 308 HP where the rubber meets the road and VVroom the 350 IS hits 100,000 miles while blitzing the I 10. All along the way to 100K, my man Angel Vasquez has handled the car like a boss. Angel V... to the D...for discipline, is the most advanced service manager in the biz. Looking forward to 100 K more with Angel V... taking me to 200,000 AD

Pinchas Cohen

Helpful and efficient! Ruben Loredo was my designated coordinator and did a great job. The (free) loaner was nicer than my car and all the paperwork was emailed to me. Certainly a no-brainer choice to return

Judy Wong

Tim Nelson, the Lexus service consultant, gave me the best support and service during my recent visit. It's never fun when your car needs a lot of TLC. But I can always count on Tim and his head mechianic Andy to bring my car back to good "health".

Reb Cran

All the technicians are competent and give you prompt updates. The loaner car system is great. Had Ray James last time and he was great.

Kara Christofferson

Vincenzo Terroni is the best! I recently went in to get a car because I am moving from NYC to Los Angeles. I'm not super familiar with the area or commute that I will be doing every day but he took the time to explain every option to us and come up with the best plan. He spent a good part of his day discussing options and different cars/ prices with me and my family. I can't thank him enough for his help, and i'm in love with my new car!!! I know that anytime I have a problem or question about the car I can call up Vincenzo and he will always help. It's great to know someone is looking out for you, especially during a move. Go now and ask for Vincenzo Terroni!

Derrin Horton

Tim Nelson and his team at Lexus Santa Monica take care of every detail. They do a great job of explaining what needs to be done and give you a timely schedule to get things done. Not to mention they have a fleet of loaners.

FAWLTYTOWERS44

Jose Gamboa did a great job getting a defective backup camera lens replaced as well as updating the stereo system. He enlisted the assistance of the Service Manager who walked me through all of the issues I had with the vehicle and did a thorough test drive.

Maria Peters

Excellent service as always! Ruben Loredo took care of our Lexus LS430 and SC430 and we are always satisfy with the service! Highly recommended! everyone is very professional at this location.

Marjorie Platzker

I only use Santa Monica Lexus Service Center because I value working with Tim Nelson. Tim has provided excellent service over many years. Thank you Tim. Sincerely, Marjorie Platzker

Bartlett Saunders

Raphael Navaro did an excellent job and took care of us very well in a difficult problem created by our long distance from the service center. We live in Santa Barbara and about to start out on a 2500 mile road trip. We are in route now, and everything is running smoothly. Thank you.

Lewis Perkins

The quality of the service team at Lexus Santa Monica, especially Douglas Elliot, was most appreciated. A inumber of items were repaired with a loaner vehicle....and the detailing was great.

Stuart Paul

I was assisted by Ray James who went out of his way to find the best prices to match the auto service I needed. He was able to complete the entire transaction at his desk including receipts and payment acceptance.

Carl Lisberger

Lexus Santa Monica always has fantastic service, highly recommended. Patrick Levenson offers excellent customer service and took great care of my car.

George Andujar III

Great service every time, professional staff, they really know how to take care of you here. Always on time with servicing and delivering my Lexus. Richard Doherty and Adrienne Marmolejo are fabulous assests to the service department!

Sherron A Rouzan

Mr. Navarro was complete in all aspects of my scheduled appt. The car loan process was easy, I received a phone call from Mr. Navarro that the service was completed, Steve delivered the car with much assistance. Pleasant experience. Sherron A Rouzan

Michael Metcalfe

Angel Vasquez did an an excellent job for us on Saturday, Oct.11. We wish him continued success in his role at Lexus! Sincerely, Eloise & Mike Metcalfe

J Nevescole

The service performed on my ct200h was most excellent. Frank Veltri was the rep. who co-ordinated everything is the most professional and courteous manner possible. My vehicle was serviced checked over and washed in 1 1/2 hr. !!! jnc

Liz Gulash

My experience at Lexus Santa Monica has always been seamless, efficient, and enjoyable. I highly recommend this service center. George Connolly is the best!

Sandy Lieberman

Goodmorning George Connilly was assigned to me for my 5,000 mile check-up and he couldn't have been nicer. I was taken care of promptly and was finished in a shorter time than I actually thought it would be...Lexus service is the "Best"....Sandy Lieberman

Sheldon Wolf

My service advisor was Adriane Marmolejo. She was extremely helpful, and knowledgeable. She is a great asset to Lexus Santa Monica. Dr. Sheldon Wolf

Everett W. Maguire

Tim Nelson is the best service advisor any car owner could want. He goes out of his way to make sure that the car owner understands everything his/her car needs and the cost of each item. And he does not try to sell the car owner items the owner's car does not need at the time. E. W. Maguire.

Doreen Gelfand

Rafael Navarro was efficient, courteous and followed up. As always, Lexus service in Santa Monica exceeds my expectations (the cookies are good too!)

Danlucas “Mr.RAJAS” Garstrada

This place and the employees really go out of their way to help you and get you the best service possible. I usually get some of my car parts from here and Eddie and alvaro who take care of your orders are Awsome and try to give you the best prices, and moises from tires, and Patrick are the best they really take great care of you but and that also go's for the staff that works their I always enjoy my visit at this dealer thanks everyone for always making my visit a great one👍

Selga Sanders

Tim Nelson, my service manager, provided superior service, as always. Professional treatment everytime, honest and sincere. I must say, Lexus SM and Tim are rated highly in my book.

Viktor Cernatinskij

Feviu, thank you very much for fixing the problem with DCM in my LS 500h!!! Good job!!! Thank you for being persistent and not listening to the incompetent Lexus engineers giving you bad advice!!! We need many more people like you in this country!!!

Jong Choi

I was very happy and satisfied with Johnny Mancilas and his service team. Just one word Jognny is a faithful Service Consultant. Santa Monica Lexus Service Department is reliable!!!! Thank Johnny!

Bob DiGiacomo

George Connolly was very professional, he fully explained the results of the Lexus service. George kept me up to date on the progress of my car. Thanks, Bob DiGiacomo

Emilia Jimenez

Once again, my experience at Santa Monica Lexus was perfect. Angel Vasquez is on top of everything, guiding me, offering good explanations, options and discounts, too!

ramin eshghi

Tim is amazing! I live in Palos Verdes and I only take my car to Lexus of Santa Monica. I trust Tim and he knows his stuff. He has always made everything work out and he is extremely respectful. Thank you

Fred Grossman

I recently had an oil change at Lexus Santa Monica. Ray James took care of me immediately and the service was prompt and excellent. Highly recommended.

anne jaude

Lexus SM is very fortunate to have Tim Nelson as a service consultant. Tim is always courteous, responsive, extremely knowledgeable, and the work is done on time. Thank you Tim

Suzanna L. Winslow

I cannot say enough positive things about Ben Hodor, Robert Lattimore, and Lyndon Bull. They demonstrate impeccable customer service, from start to finish. They think of every single detail and genuinely care about their customers' experience. I am routinely impressed by their responsiveness, thoughtfulness, and willingness to help! Thanks a million to this team!

Srinivas Uppuluri

Heidi Cabrera made this visit to the Service center my Best experience at any dealership. Very attentive, Listened to the problem(s), and the turn around time was very quick. I will come back to this service center and Heidi as my Service Advisor - if I need any help Thanks Srinivas

David Latt

A routine maintenance appointment. Service Adviser David Cuevas was friendly & helpful. He followed up on all my concerns. I was very happy working with him.

Amru Alamoudi

George Connolly is a professional and very nice person who went out of his way to help with my Lexus service. Very knowledgable and comfortable to deal with. Thanks George.

Scott Mayers

Angel Vasquez did a most terrific job for me the other day with my required repairs. He informed me of the thigns he thougth should be taken care of ahead of time to save me money and time and aggravation late on down the road. He is a keeper. Dr. S. Scott Mayers.

Melody Qiu

Came here for the service on a recall for my 9-year-old car. John Lurch was my service rep and did a great job coordinating the work on my car and did an extra multi-point performance check as well.

Donna Olmsted

Angel Vasquez was concerned, polite, very efficient and timely. He worked with me in understanding my work restrictions as they related to Lexus hours. Thank you!!

Bruce H

As usual it was a pleasant and stress-less experience. Ray James is a conscientious and through person. I have no problem using only the dealership for all auto needs. thanks,

S Shohara

I went in for the 18 month/15,000 mile service, and was met immediately by Pascual Barba. I asked if it could be done while I waited, and Pascual promised he would personally manage the car through the inspection/maintenance procedure and get the car back to me completed and washed in hour and a half. I got it back 15 minutes early. Amazing service! S. Shohara

Cheryl Lacey

Jose Gamboa was very helpful in assisting my service. He is always courteous and goes out of his way to make sure that all service that is needed is provided without seemingly trying to give me something that is unnecessary.. I appreciate his professionallism

Larry Gellman

John Lurch at Santa Monica Lexus provided excellant and friendly service yesterday. John handled my needs professionally and had my vehicle finished before expected.

Morteza Hoseinpour

Patrick Levenson was great in getting my car fixed. Had several recalls he helped alot. Best service adviser ever. Once again thanks Patrick.

Robert Segal

I needed two issues resolved at the same time, one involved the driver seat, the other damage that I did into my door. Alicia Lynch coordinated both matters and I was very pleased with the way she handled both repairs.

Michael Landau

Mario Gonzalez ,as he has been for the last many years,was very efficient, and went out of his way to assure service of perfection. His attitude has been one of the key reasons I continue to return to Santa Monica Lexus.

Vinny DAverso

Well as always i had a good customer service experience at Lexus service. I actually just showed up and was still able to get a loan car-Thanks very much Heidi Cabrera for being so helpful!

Sam Biggs

Santa Monica Lexus is the BEST. BEST service; BEST personnel; BEST dealership. I have been going there since I bought my first Lexus in 1990 and have never been disappointed. Sam Biggs

the kimster

I went in for my 20,000 mile service and Sergio Galindo took well care of us. Turns a big deal into no big deal when planning your day out. Kind, professional, and prompt. Thanks very much,

Paul Chico Fernandez

My wife Elena Fernandez was extremely pleased with the service given by both Ray James and Doug. We are longtime Lexus Santa Monica customers and this is an example why. Paul "Chico" Fernandez pres. Santa Monica Music Center

Aaron Gopen

Jose Gamboa provided me with excellent service and a loaner car to make my first service for my GX as smooth as possible. I will definitely return for my future service needs.

Jose Morales

Adriane Marmolejo is amazing. She always keeps me updated about the service that is being done on my car. I haven't had one bad service with her. Thank you :-)

Peter Behm.

Angel is truly the best. He has helped me with my car countless amounts of times. Friendly, communicative, and extremely easy to deal with, there is no better than Angel!

nima rasakhoo

I had an excellent experience with Lexus of Santa Monica. Jose Gamboa was very helpful and took care of all the work for my car to be serviced professionally

SGR FileRoom

Patrick Levenson has been taking care of me and my Lexus for years with the same 5 Star energy, efficiency and politeness. He is a rare find!!!

Robert Tellez

Happy days are here again. Johnny Mancilas is back! Johnny has been my Service Consultant in the past and will continue to be because he is knowledgeable about the product . He is concern with both the needs of car and customer

Susan Reynolds

Adriane Marmolejo is great to work with; professional, available and responsive. She is knowledgeable and I recommend asking for her when going to Lexus Santa Monica.

ben laski

Great service and facility. I was helped by Adriane Marmolejo and Matt Unger and the service was done professionally and courteously. I highly recommend Lexus Santa Monica Service.

SimSim Merchant

I only went to this service center which was completely out of the way for me for my service advisor Angel Vasquez, he has been my advisor since I bought my car at this location and he is one of the best advisors. He always gives me the best deal and doesnt BS me on stuff I don't need.

Marilyn B.

To maintain my car , I visit Lexus dealership. The waiting room is comfortable and they have the best chocolate chip cookies😉 …

josie campos

Always a pleasure coming to this location for my car to get serviced. Everyone is very polite and courteous... Not to forget their professionalism... Thank you for being great!!

Mark Miller

John Lurch was the primary service person who I worked with. It was a pleasure dealing with John. He was polite, answered all my questions, knowledgeable and very responsive. In the future, I'd like to work with John again. Mark Miller

Jasmine Lamtouggui

The service center is just as nice as the dealership. Very comfortable and they provide hot drinks and food such as bagels. Adriane was very nice made sure I was in an out within the hour.

Ann W Chu

Patrick Levenson. He's the guy you want helping you. Service is quick and on time, even when he's swamped. In addition, he goes the extra mile to help find discounts whenever possible. Makes such a huge difference to have someone like him on your side!

Mike S

So far so good! Had a battery problem after buying a used Lexus here & Tim Nelson hooked me up with a new battery. Quick & easy.

Elizabeth Sansing

Ray James was very helpful and introduced me to Selene who helped me with some of the apps. Ray was right on top of it and got my car out in good time for my first service. Thank you Ray

angela poulton

Tim Nelson is a gem of a representative. He is always available to answer any questions you might have and to make your experience a very pleasant one. I feel fortunate to have him as my representative. Angela Poulton

Sy Samuels

Ray James was my service consultant on my recent visit for service, and I was very pleased with his concern for my complete satisfaction. He was patient and thorough and was committed to me being totally satisfied.....which I was......Sy Samuels

Nikunj Bhakta

Best service center ever. They take the time and listen to your concerns about the vehicle. Provides loner vehicles. Very friendly staff. Very clean building, great selection for complimentary drinks. Comfortable waiting area as well

Scott Robertson

Had a great experience at Santa Monica Lexus. Ray James took care of me. Awesome NX loaner. Very happy with everything....Thanks Ray!

Donna Stewart

Friendly and professional service as always at Lexus, I was recently helped by Richard Doherty who made my 6 month service visit simple and fast. Thanks so much!

Laszlo Regos

Alex Ferreira was very helpful and the car was delivered on time with all work done, looking beautiful. Useful to have records of all previous work done, even from years ago.

Ike Coron

Ray James was informative, friendly, and explained all services to be performed. My car was ready at the time he predicted. All in all, a painless experience.

Laina Benkoil

Great customer service as always. Rafael was a pleasure to work with. He kept me updated throughout the process and delivered on his promises.

Dan Beam

Johnny Mancillas gave me a great deal (matched local competitive businesses) and excellent service. He made my Lexus experience awesome.

John Dang

Rafael Navarro was very attentive and helped me get the service I needed for my vehicle. Overall, I was able to get in and out and got my vehicle back quickly.

John Ching

Service personnel were courteous, helpful and very professional. Frank Veltri who was the Lexus rep on my last visit epitomized the the service personnel.

Michael Strathearn

Service appointment was quick and easy. Safe waiting area. Calling in and the pain of booking was the cause for one star deduction.

Gregory Herman

Johnny Mancillas was a fantastic help! He kept me in the loop each day while my car was being serviced. He was a pleasure to work with. Thanks, Johnny!

Doreen Nelson

Johnny Mancillas is an exception representative for Lexus. He is welcoming, caring and sees to it that the job gets done. Doreen Gehry Nelson

Sylvia Boyd

Angel Vasquez gave us excellent service. He was attentive, quick and followed through. We would like to be serviced by him in the future.

Pete Thierjung

Angel Vasquez is truly an amazing and professional service rep. he never fails to pull through on his commitments. Thanks again for the help!

Dick Manoogian

Chris Young is excellent in the service dept. He updated me on my cars' progress and got me out in a reasonable amount of time.

David Trader

Oscar Najera is the best. He was very accommodating and worked with me to keep costs reasonable. There was no pressure to get additional work done, which I appreciated.

Gordon Pattison

Friendly and reliable. Make an appointment. It's on the corner of 11th and Colorado. You can't make a left from Colorado onto 11th if you are going West due to the Expo line train so take a different route.

Mike Jasmer

Lexus Santa Monica service and Angel Vasquez always provide excellent service. I wouldn't take my car anywhere else!

Eleanor Chu

Ruben Loredo did an excellent job when I came in to service my auto. He was courteous and answered all the questions I had about my vehicle.

Alex Rozin

The best service I've ever had at a car dealership. My adviser Angel Vasquez was excellent, and I really enjoyed the experience.

Michele Nachbar

Great service at the Santa Monica Lexus dealership. Rafael Narrarro did a wonderful job making sure that I was a very satisfied customer!

Colin Gordon

Fast, friendly, efficient front office service from Heidi Cabrera. A pleasure to be served bu someone so competent and concerned with customer satisfaction. Truly made my day brighter!

Peter Nissler

Doug Elliott, as always is always on top of things and makes my visit a good one. He is conscientious and very knowledgeable. I always go to him Thanks again, Doug!

Amanda Edwards (Todwick)

Matthew Noblitt is the best service rep I have had at this center to date, and I've been going there for many years. He was fast and efficient and got my 36 month service through in record breaking time.

Pat Prendergast

It is always a pleasure to have Mario Gonzalez as my service advisor. He is the reason I always have my car serviced at Santa Monica Lexus.

Ronald Schwary

I HAVE ALWAYS HAD A GREAT EXPERIENCE WITH LEXUS SANTA MONICA, DEALING WITH THEIR SERVICE DEPARTMENT. A MAJOR REASON FOR THIS IS A SERVICE ADVISOR , MARIO GONZALEZ. I WILL CONTINUE TO BUSINESS WITH THEM AND WILL, WHENEVER THE CHANCE, LET OTHER FRIENDS KNOW MY FEELINGS.

Dan Garner

Alicia Lynch was a delight to work with. She explained everything that needed to be done and sent me home as quick as she could. I hope in the future I will beable to work with her again.

Msdlz Jialufla

The service was excellent and Mr. Angel Vasquez was so helpful by providing the best service I ever had thank you for such good minting my two cars. Best regard Adnan Alfulaij

Roy Stephenson

We certainly appreciate Tim Nelson. He always goes the extra mile, in his service to us and our vehicle. Tim is THE BEST!!

Hiroko Dreyfus

I had a headlight misalignment from a previous headlight replacement at this facility. Johnny Mancillas took care of it at no cost. The name attached to this review is not mine as I cannot replace or add my existing account to it. Herbert

Brett Sherman

Always an excellent experience when I need my car serviced. Great waiting room and complimentary ride services. Andy is the man!

Admin Admin

I took my car for service last Saturday. George Morales helped me. He was very courteous and took care of me right away. Thank you George !

Leonard Lipman

Served by Jose Gamboa. This was just routine service, no special problems. I was treated courteously and car was ready in less than two hours which was significantly earlier than expected.

Lloyd Garver

Rafael Navarro went the extra mile as usual when I brought my car in for servicing this week. Everything was taken care of,including things I wouldn't have thought of myself. Lloyd

Yolanda Parker

Lexus Santa Monica and George Morales provided me with excellent service when I brought my car in for maintenance.

Nicole Kumar

Service was top notch. I had the pleasure of working with Ricardo Cotwright. He was great, personable, down to earth, and extremely helpful.

T Ferretti

Adriane Marmolejo...made arrangement on her day off for me. Got my tired changed immediately. Detail is the best on my 2008 lexus

Xtina Parks

I received excellent service with a smile from Johnny Mancillas yesterday. I recommend this Lexus Service Center highly.

D. Moe

Great service attitude. They'll price match & even Google search various competitors prices to help client's decision making. This is why they have loyal & repeat clientele.

Robert Giuffre

Great Service Manager Christopher Young. The only complaint is the wait time for a loaner. That process needs to be faster.

Sylvie R.

They offer amazing service, and I especially like working with George Morales who always makes sure that I don't end up paying for more service than what's really needed.

Blue Bored

I was very pleased with my experience. My adviser, Angel Vasquez, was very helpful throughout the process. I will call him directly for my next service

Margaret Sol

Service associate Mario Gonzales is always very professional, friendly and helps me understand exactly what service and repairs my Lexus needs!

Annette Marquez

Very clean well spaced out due to COVid. However bring your own water and snacks if you wait. I expected it as they are adhereing to Covid restrictions.

Joseph Williamson

I always have a great experience here and this time was no exception. I worked with George Connelly and he was great. Got my car in and out in no time.

Mel Levine

Angel Vasquez always does a superb job for his customers at Santa Monica Lexus, as he did again for me yesterday.

Eduard Palagashvili

ALICIA LYNCH she was helpful,patient. ALICIA explained everything in detail about my RX 350 service.

Aviva Kosman

Ray James was great. He made sure that my care was checked out very thoroughly and was very patient!

Don Shlesinger

Patrick Levenson was great to work with and he made the process very easy. Great place to get your car serviced!

Raquel Maartel

It doesn't get better than this! The guys here are fantastic and know high to treat their customers. 5 star service form the min you call to the min you leave.

Graham Markley

Angel Vasquez was extremely helpful. He solved all my problems quickly and pain free. Thanks again!

Elizabeth Arce

Wonderful service! I came to get my airbag replaced from the recall. Everyone was so kind and accommodating!

Patricia Honkawa

Tim Nelson has been my service consultant for many years. He has always provided me with excellent service.

Danny Thadhani

John Lurch, took care of my car service. Very professional & pleasant. I am very happy & satisfied with the service & attention.

Peter Collas

Excellent service at Lexus SM. George Morales was as always very helpful and efficient.

Sharon Tooley

Christopher Young was very professional and handled by service request very quickly. Drove in from Downey for service and will continue to do so

Rama S

Staff are friendly and helpful. Great cookies and vanilla late. Thank you!

Marcia French

Johnny Mancillas was very polite and attentive and kept me updated on the progress of my service which was completed precisely when he said it would be...thanks!

Mark Davidson

Chris Young was incredibly helpful during my service appointment and quite honest about the cost of the visit.

Scott J-R Productions, Inc

Love the classy treatment by Santa Monica Lexus. Great service and appreciate Douglas Elliot as my rep.

Lb Smith

immediately got my problem (blown out tire) serviced,keep me updated. Also made sure i got the price i was quoted, and all done within a timely matter.

Bev Petow

My first visit to your service department and Mario blew me away with such excellent service. He treated me so well I cannot say enough!

Andre Burton

20,000 mile scheduled service was done in one hour.Car wash included and the service assistant Ray James was professional and friendly.

E Li

Re: Mario Gonzalez He deserves rated 5 stars from me for his efficiency and excellent service.

Claire Titelman

Angel Vasquez was so helpful. Personable and patient and explained all the proposed charges. Thank you!

Bijan Fahimian

On my last visit I got the best service on my car, every thing worked perfect, specially Pascal Barba who took care of my service was very professional and knowledgeable

Carl McKinzie

Excellent as always! Chris Young took great care of me and my car servicing needs!

Guillermo Ayan

Thanks to Tim Nelson and the Lexus Santa Monica Service Center team for the great work and terrific customer service!

Mike Darvish

i had a very good experience with help and knowlege of Mr. Ruben Loredo. he was very helpfull and polite. i am very happy with his services.

Shirley Worrels

Wouldn't take my car anyplace else. Lauren was great.

Kelly Candaele

Patrick Levenson got me in and out in less than an hour. They have a nice lounge and the TV is not tuned to FOX "News."

Mason Brown

Warm and very nice place. They have fresh baked soft chocolate chip cookies along with tea and coffee in the waiting area. 🤤 …

Jeno Weisz

Very efficient service department In my case,David Smith/mgr/took personal interest in my problem.I appreciate professionalism , and in no time my car was ready.

S Rashad

Ruben Loredo provided excellent services from begining to end. 5+years of friendly, professional service!

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