Reviews of BMW of Little Rock. (Car Dealer) in Little Rock (Arkansas).

BMW of Little Rock

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372 Comments

Car dealer

BMW dealer

4621 Colonel Glenn Plaza Dr, Little Rock, AR 72211, United States

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Information of BMW of Little Rock, Car dealer in Little Rock (Arkansas)

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Reviews of BMW of Little Rock

Trey Lindsey

I brought our BMW X1 in for service and the experience was amazing. I walked into the service department and Ryan was very welcoming and kind. He got me set up quickly and I waited in the lobby while the technician worked on the car. The lobby was very comfortable and had plenty of desk space so I could work while waiting. The technician sent me a video to watch of everything he did which was great. Before leaving Ryan walked me to the car and went over some final details. A++ service all the way around.

Chad Harris

The Service Center Customer Care team was amazing. I came in for a recall and they got my car back almost immediately. The job was to take a few hours so I left. I received a text with a video link. The video was of the mechanic explaining what he would be doing and also of him going over the inspection to let me know what would be needed in the near future. Overall, very impressed with the service and customer care experience!

Amanda Chandler

I took my car into the service department for a check-up. The service department at BMW of Little Rock is prompt, efficient, and convenient. Since I left my car there for the day, Jared stayed in contact with me and made sure I understood everything that the service tech recommended for my car. They were patient with me and took the time to explain everything in detail. I highly recommend this place.

Lauren Gunter

Excellent customer service! The service manager, Brad is fabulous! His team of staff are all always very helpful as well!! They truly care about your safety! In addition to the service department, my sales rep, Frank has always been fantastic, too! I wouldn’t go anywhere else! Thank you BMW of Little Rock!!

Rich Kirse

Ryan and Nate were able to resolve a long standing engine misfire issue that resulted in multiple engine trouble codes and “limp mode” driving for my X5. I appreciated their willingness to engage with me about my experience driving the vehicle to ensure all possible issues were known and understood. . Both were professional and challenged themselves to ensure they had 100% confidence in the solution. When a new, emergent trouble code surfaced, they simply dug in and expertly handled it, also. . They pursued a few technical questions for me on the N63TU engine and though the work took a week to fully diagnose and correct, they got it right and it was a pleasure to do business with these professionals. Thank you!

Kimberly Turner

Amazing service at the sales department! Especially from Tara! She took care of me & provided 5 star service at every step! I was in and out in less than 2 hours. She is amazing and makes the process really smooth. Tara goes above and beyond for her customers! Great customer service!!!!

Jason Diduch

I was in a bind when I noticed my X5 urgently needed an oil change. I was traveling from Texas. Took my car here to see if they could squeeze me in. They took awesome care of me and my car!! Wonderful crew! I hope they got to enjoy the pizza I sent. Will definitely use again. The video inspection of my car was excellent and not something I’ve ever seen. I sent it to my dealer in Dallas telling them they should adopt the same type of service. Thanks again. Jason

Courtney.Shameeka Armstrong

Fernando was amazing! I definitely had a different experience working with him. Never did he give me a pushy feeling. He was very attentive and made sure I got everything I wanted. For my previous purchase, I drove to Dallas bc I didn’t like how the salesman treated me. Fernando changed my impression of Little Rock salespeople. I love my SUV!!!

Debbie Morris

Absolutely a wonderful experience! We had the best sales person, Frank Mosley who treated us with kid gloves. He had all the answers to our questions and helped “This” old lady set up all our technical apps and such on the car. And Justin Palmer made writing out that big check and going over all the ins and outs a pleasurable time.

Erika Glidden

Devon is the best salesman hands down! He truly cares about his customers & it shows! He made this the easiest car buying experience I have had! I will definitely be a repeat customer! 10/10 recommend!

sharu s

Frank and Tariq were outstanding! They were patient and very helpful with the car buying process. We are very satisfied with the experience

ivan torrence

Came in for my first oil change. There was an issue with one of the parts of the oil filter. The service advisor explained to me what happened, and was willing to offer a significant discount to correct the issue. The overall experience was very positive. I

Davonte Hardaway

I would 1000% recommend BMW of North Little Rock again and again. I’ve been to most of the mechanics in North Little to get work done when I couldn’t do it myself and typically I get the run around or the they tell me something outrageous like my “super” fuel pump is going out. I brought my 535i up to Ryan and he was completely straight with me about everything. Not even 3 minutes through the door and he was already recommending things like a trickle charger (left my car sitting for about 2 weeks because of pre-deployment training). Every step of the way he was very informative about what was going on. The speedometer didn’t work and the mileage never increased as well as the ABS and Traction control were on. I replaced the ABS speed sensors thinking that was the issue. Turns out there was a short in the door the controls the unlocking and locking when on the door handle. The prices were definitely fair and a lot better and the service was magnificent. Will be recommending all my friends with BMWs to go see Ryan Baker!!

Eunice Nutt

Our salesman Steve was exceptional. He went to other dealer lots to bring us the trucks we wanted to look at. He took time to explain everything and went above and beyond to make sure we left happy. 5 stars easy.

Sara Cartee

I have worked with 8 BMW dealerships over the past 2 months looking for a specific model. All the salesmen were kind, however, Steve was a cut above and got the sale. Steve was kind, no pressure, authentic, helpful and to the point. It was a hassle free, no cheesy sales tactics, cut to the chase process that I appreciate. His fun jovial personality was an added perk for me, made it a fun buying experience, thank you!

Jane Kijviriya

I went in to buy the car there and have awesome experience! Salesman really listening not like other places. He didn’t put pressure on me at all buying a car less than 2 hours is a good experience to me usually it takes half of the day..

Bobby Hiler

superb person and going above and beyond does not begin to express the service i received from Dillon. After running over an object on I-40 and having to be towed in I told Dillon I was on my way to Ga. to attend my Aunt’s funeral. He immediately got my car into the service garage,Got Chris (another great person) not only to get me back on the road,but compiled a list of cosmetic parts needed to complete the repair and emailed it to my Service Advisor at my home dealership so the parts could be ordered and be there when I returned. I can’t express how thankful I am to Dillon and Chris! For service beyond compare this is the place to go!!

La Chae Lewis

FABULOUS service!! We arrived 30 minutes late and they still got us right in. We scheduled a shuttle that took my daughter and I to the outlets to shop while the service was being done on my vehicle then they came right back when it was finished to pick us up. Everyone was friendly and helpful 😊 …

mimeduke

Had an unexpected emergency and used BMW roadside assistance to get my vehicle to BMW of Little Rock on a Friday night after hours. They were able to get my tire replaced on a Saturday morning and I had my vehicle back before 1pm! And they kept me posted every step of the way. Great service and friendly!

jm barker

I am more than impressed with professionalism and service I received from Micheal from start to finish. He ordered my new X7 no pressure once so ever it came in before expected, he had the paperwork done and ready to sign when got there, then the finance manager was as sweet and nice as could be as well. I want to thank you guys for the smoothest car purchase ever, I won’t be going anywhere else for my vehicles from here on out. Highly recommended.

Michael Seaver

Great dealership squeezed us in for an out of town oil change. Super friendly staff kept us and our dog entertained throughout our wait. Definitely seemed like a great dealer and service department to work with!

Morgan King

BMW of Little Rock has provided me with excellent customer service since I began coming here for maintenance. Ryan went above and beyond for me in helping me with an insurance claim & did everything he could to make sure I had my vehicle back as soon as possible. I was very well-taken care of and couldn’t be more pleased!

Richard Worsham

I have been a customer of BMW of LR for many, many years - sales, service and parts - and can attest to the fact that all aspects of their customer service - are exemplary. From being responsive, providing loaner cars and fixing the rare issues that come up - they set the standard for quality service. I have had experiences over the last 25+ years with BMW dealerships in Dallas, Albuquerque, Nashville and Philadelphia and none of them consistently meet the standards that BMW of LR does. Five star rating is a no brainer.

Daniel Myers

The service department staff are excellent. Ask for Carrie, she does a great job and takes great care of everyone one she helps! I ran into some issues when someone tried to cut my catalytic converter, and caused a bunch of issues. Luckily the staff was great and handling the issues and I even had the chance to talk with the Mechanic, which made the service even more personable. I will be back!

Don Copeland

The entire service experience was excellent. The service advisor Ryan went above and beyond to make sure I was well taken care of and kept in great contact. The maintenance technician Titus did an excellent job in the service and sent a nice video detailing the job. Great customer care here.

Bob Berry

I'm so pleased with my overall buying experience. 1) The sale absolutely no pressure, great selection, just clean start to finish 2) Service has been spot on. My car has been ready when promised. Thank you

Amir Avval

I had a one of a kind experience with this dealership. They professionally guided me through all the steps for buying the car I wanted and I left there with a smile on my face. On top of everything, Fernando Barboza is the BEST salesperson I have ever worked with!

Jennifer Harrison

Fernando was very professional and never pushy. We love our new SUV and highly recommend him. I always dread car salesman but not this young man. Mgmt, keep him around!

Nessa If you know this, you know me

I set an appointment online. Be prepared for an extremely long wait compared to other places even though you pay much more. I will be selling my BMW so I can find something more convenient. I've used them multiple times. Never good.

A Martin

Steve Pittman and the team were a pleasure to work with. No hassle, no pressure, very friendly and genuinely cared about what we wanted in a vehicle. We were very pleased and would highly recommend them!

Carrie Draper

Top Notch customer service! Had my car towed in, was inspected and repaired in the same day, and my total bill was discounted. 100% Recommend!! Ryan and Kari were who helped me 😊 …

Victoria

Ryan is amazing. One phone call he handled everything from to finish. His customer service and attention to detail cannot be beat. Thank you, BMW Little Rock #1.

Najee Jihad

Mr. Ryan Baker was an excellent service advisor. He took great care of my car. I'll give him 10 stars! My wife stated she wished Orr BMW had a service department like you guys! I blow my tire and cracked my rim coming thru Little Rock and I was kinda disappointed that you guys didn't have one on hand. If owned a dealership I would keep an extra set of rims on hand just incase of emergencies. Sincerely Mr. Najee T Jihad Retired Disabled Veteran

Josh Duchesne

Phenomenal service. I was travelling across the States and had a problem with my car, these guys were the best. Very attentive and went above and beyond. Thank you Ryan and Nathan. Josh from TO

William Clinton

Saif was great to work with! He was very patient with my wife during the process of finding the perfect car! We never felt pressured and the buying process was smooth and fast.

Dana Hughbanks

It was a wonderful experience buying a car from BMW of Little Rock. Frank was by far the nicest and most knowledgeable salesman I have ever met. Be sure and ask for him when you go in, you won’t be disappointed.

SUSAN IOCOLANO

Always a good experience here..and such a comfortable, clean environment for me and my car.

Kimbley Wilburd

My appointment took a little longer than planned however, Ryan made up for that by being super professional and attentive to my needs. He kept me informed every step of the way.

Amy Stockinger

I bought a brand new 2023 X7. I ordered it with painstaking detail to my exact specifications. It took several months to arrive. It did. I LOVED it. So perfect. About two months after delivery, I got in it, pushed the ignition button, and got a message that basically said “you can drive your car, but take it straight to the dealership.” Big red warning light. PANIC PANIC PANIC. I drove it (slowly 😳) to the dealership, dropped the keys, and Ubered home (Friday night after close). The following morning, the service manager, Brad (SUPER nice guy) brought me a loaner. I didn’t LOVE the loaner (and I wasn’t very nice about it 😬). The GM, Owen (also SUPER nice guy) called me, and as soon as they had a different one (more comparable to the vehicle I bought - an X5), they brought that one to my office and retrieved the other one. Almost SIX WEEKS after I had the issue, I finally got my vehicle back. It is important to note that the problem was a random issue with the ignition coils, which could not be sourced from the manufacturer for SIX WEEKS (supply chain issues are REAL). None of this was the fault of myself OR the dealership. They kept me apprised of the progress throughout the process, treated me as if I was truly important (something I had never experienced with another dealership - even while I was WORKING for them), and bent over backwards to help me get through the experience. Brad even got me a beautiful BMW pullover for my trouble. I HIGHLY recommend doing business with McLarty BMW of Little Rock. My experience with everyone from sales to service to management was EXCEPTIONAL.

Beth

This is the best dealership I’ve ever dealt with, very competent technicians, service department, everyone is super friendly & always makes you comfortable. Oh & well BMW’s are the ultimate driving machine, so there’s that. 😊 …

Yolanda Matthews

The best car buying experience ever. Everything went smoothly and Courtney Bell was a pleasure to work with. I will definitely be back for future purchases.

Sriram Krishnasamy

Excellent service. Saif was amazing in explaining my options, patient during test drive(s) and very knowledgeable. The entire process was quick and efficient. Will go back

SK Speedy Delivery

Jard was the best! Friendly and very helpful! He mad my BMW visit Awesome! Pleas go out to see Jared on your next visit! Thank you..

peter hartstein

Was not able to take care of the problem. After receiving verbal information, my initial response was inappropriate. I have had previous experiences with BMW and they have been very transparent and cooperative in taking care of my issues!

Jessica Hunter

I can’t say enough good things about my experience at BMW of Little Rock. My first time here and first BMW but everything was exceptional from beginning to end. Go see Michael, he will get you in your dream car and Justin will get you on your way with financing quickly!

Kim Kyle

BMW of Little Rock always goes the extra mile to make sure everything is done well and the customer is happy. They have taken care of our cars for twenty years.

Tenaria Cole

Devon was very responsive and quick to follow up on my inquiry. I would definitely recommend him if you’re searching for a luxury vehicle in the Little Rock area.

Syn Henthorne

Best car buying experience I have ever had. Everyone was kind and bent over backwards to help me through the usually stressful process. I couldn’t be happier!

Kenzie Wade

Great customer service, had an amazing experience buying my first car! soo thankful for how helpful they were and how easy they made it for me!

Schoe1600

Always first class. BMW are fine cars, with fine service. Ryan always takes great care of my vehicle, and me.

cecelia glymp

As always, BMW service doesn’t disappoint. Ryan Barker has always been very professional. He takes the time to answer any questions I might have. Cecelia Glymp

Nicole W

Excellent internet department, including Saif, who quickly and easily helped me to purchase the car I was looking for. Clean and beautiful dealership with friendly employees!

Robert Noirot

Steve and Justin were easy to work with, fair negotiators, and I had a great overall experience from test drive through closing.

Sandra Johnson

We had a great experience!!! Tara, our sales person was super! We ordered our BMW SUV and she kept us informed all the way. It only took four weeks to pick up our vehicle, which we were super happy about. The finance person was also great! He kept us laughing during the whole time. The people at BMW of Little Rock make you feel special. I look forward to going back when time for my vehicle service.

Roman Greathouse

I personally know some staff members, they care a great deal about their clients, as well as helping them in anyway possible. The lobby is going to be one of the best in Little Rock, as far as dealerships go. Great seating, commodity’s, and fast cars to look at. The maintenance they offer is done by well equipped people in a very high end shop. You don't have to worry about your car, its in great hands.

Thao Nguyen

I'm a brand new customer. I walk in and am immediately greeted and helped right away. They want to talk to me about my day and how they can help me. They listen to me talk without interrupting me and get me set in for my wait while they service my car. Service was great while I was there. They have a coffee bar and even supply charging cables for phones while you wait. Super clean and everyone is very kind. Looking forward to continuing business with them.

Alyssa Strzykalski

Very helpful staff- knowledgeable, friendly and quick with repairs. Would recommend for anyone looking to utilize their service center.

Miguel Penn

I recently had my 2007 BMW X.3 serviced at BMW of Little Rock for 3 different recalls. I left and forgot about a 5000 grains of silver bar under my passenger seat. When I came to pick my car up. My box of silver was sitting on the seat. I want to thank Bmw of Little rock and the technician for being honest an upright GOD bless you 🙏 …

N'Ell Jones

I’ve been a BMW customer since 2011. Always great service! Antwan used to be my go to in service, hated to see him leave, but Dylan stepped in where he left off, providing the same great service. Dylan went above and beyond for me today, and I so appreciate him! No greater feeling than feeling like a valued customer. Also I really appreciated the video from Joe about what service was required, he gave thorough explanation of what I was receiving! Superb service!

adrian ray

Outstanding customer service! Ryan Barker has been my service advisor the entire time I’ve owned my Alpina B6. He’s always provided me with excellent service and advice. Thanks for keeping up the standard for great customer service.

Sheree Jones

I stopped by to get my tire air pressures checked and all 3 of the gentlemen outside in the service drive provided exceptional customer service! They were very fast, friendly, kind, and helpful! Thank you for providing the best customer service!!

Lynisa Manor

The BMW Service department is top notch! The staff was very friendly and knowledgeable. Nick, the service porter, made my experience the best. He has great customer service and a great work ethic. He was busy being pulled in every direction, helped the customers and I very promptly and got us where we needed to be! 1000/10 recommend!

James Russell

I have a 2005 BMW that I purchased new at the old location of BMW LIT. I’ve lived out of town and this was my first return for service since 2007. This was mostly for routine service: new battery, coolant flush, brake fluid, and oil change. The entire experience went very smoothly start to finish. The scheduling lady was friendly, polite, and professional. Ryan was my service rep - smart and knowledgeable - listening to my concerns. Nathan was the tech. He sent a video of the under-carriage and explained everything. He discovered an issue with the rear control arm bushing and came out to reassure me it was not an immediate safety problem. But best of all, the fellow doing the car wash was fantastic. My car is old but he had it looking great. Kudos. I do most routine jobs myself but will return to LIT BMW for more complex repairs like the suspension.

Tammy Daniels

My baby was well taken care of. The people are so nice and courteous. I was surprised to have received a video showing what they did and everything about my car. I am very happy with my service!

Samuel Taylor

Ken Ashlin is a first class Sales Associate! Helpful from day one in ordering the car to the day I picked it up. Ken was very knowledgeable about all things BMW and was able to answer all of my questions and concerns, A to Z. Would definitely recommend! Also Frank in finance was a joy to work with as well. Definitely a great experience at BMW of Little Rock.

Joe Gustave

Very helpful and thorough, and they really want to get you going not give you at every turn. Ryan was great as my service writer, helped me big time getting the warranty to cover a large chunk of my work.

Kris McNeil

I went for service and walked around the dealership while waiting. Large inventory. I found everyone to be very friendly. The service work was completed in a timely manner and I would not hesitate to return.

Alexis Wolcott

Steve was great! No pressure and they made the process so easy. Very fair with take in.

K Mangner

Very communicative and prompt with service on my vehicle. A video was sent to me clarifying what was being worked on, which added a personable touch. Elated to be appreciated for my business.

Carol Scholtens

The entire staff was friendly, helpful and competent. It was a pleasure doing business in the beautiful facility.

Fred Ernst

The Little Rock BMW servicing crew is the best! They are punctual, thorough, and considerate. I have never been disappointed.

Tom Gring

Great place to take your car. Extremely efficient and helpful. Did have problems getting to an advisor to schedule appointment via phone.

Dillon B

Service was exceptional. My Service Advisor Ryan Barker went above and beyond to ensure my vehicle was taken care of!

AHMAD Nadeem RAFI

Excellent staff. Excellent professional attitude. Very happy with my experience at BMW of Little Rock.

Graham Smith

Very helpful and provided the car I wanted. I am a repeat customer. Their service and sales are both fantastic.

Christina Chapin

My 13 year old son and I were driving across the country back to our home in Florida and the center console was getting really hot. We stayed the night in Little Rock and the next morning when we got on the road it immediately heated up again. I was concerned that it was the transmission or something and did not want to have any issues out in the Mississippi Delta or similar and decided that I should go ahead and take it in. We were very kindly greeted by the service department and helped by Michael Homer, he told me they would look at for me. We did not have an appointment and expected to have a long wait. I figured this was going to be a huge expense. We waited in the waiting room, which was immaculate. Within about about 30 minutes Michael came to see us, I was surprised that they were able to look at it that fast. I braced myself for the numbers he was sure to let me know. Michael informed me that when they looked at the problem they found that the backseat heat was on full blast and that was the issue. Our car was loaded from our trip and my son must have accidently moved the setting when we were getting things out of the back. This was great news! I was ready to pay for the service time, but they insisted there was no charge and told us to have a safe trip home, which is exactly what we did. We arrived home in Florida safely that night. I do not write many Google Reviews, Michael Homer, the rest of the Service Department and the man who were working in the gift shop were all very helpful and really saved the trip for us. Thank you so much! Excellent Service!!

Tasha R

Kari Bratton was great. She addressed all my questions and was very pleasant to speak with. Thanks BMW OF LR

Kim McGeorge

All employees were helpful…The courtesy drivers were efficient and nice…My big complaint is that the battery for SOS malfunction replacement is $1000 and this error message can’t be removed…I do not need this option…Extremely frustrating

lori wilson

Great service. He came out and explained everything to me. I like the videos of my car they send me and the texts keeps me updated throughout the service. I was offered coffee and water and checked on multiple times! I like be BMW of Little Rock ❤️

A 1

This was the best experience ever. Natalee, Michael and the Finance guy were all top notch professional and on point. Treated me like the queen 🤴 I am. Very easy process and would recommend to everyone I know. Great 👍 jobs you guys and gal. …

Rhe Moore

BMW of Little Rock has the best service staff. I could always count on Antywon Hampton to take care of my car’s needs. This time I had different service tech. The experience is always top notch with each one . My car service was completed in a timely manner. Who says you can’t get your car serviced on your lunch break I highly recommend BMW of Little Rock!

Moses Waiters

Very professional and courteous. Enough can not be said about the interest they take in finding out my problems and ensuring they are all addressed in a timely manner. The best car dealership I've ever visited and had a chance to do business with. I recommend BMW OF LITTLE ROCK in its entirety to anyone who want a nice deal and be treated like family. RYAN BARKER you and everyone there rock

Zack Allen

Ryan is the best Service Advisor! I would definitely recommend him

Mark Inlow

It was great working with Natalie, Tara, and Justin. Natalie stepped me through the details of my internet purchase and provided a nice video walkabout of my new 330e prior to my purchase. Tara got me up to speed on the various controls and the car in general. Finally, Justin made sure we got all the financial details correct and presented some interesting extended warranty options (still considering those). Very nice people and a very pleasant experience. I highly recommend BMW of Little Rock, especially for an internet purchase. The airport, hotel (Holiday Inn), dealership, and interstate are all literally within minutes of each other. So it's incredibly easy to fly in and drive out. Of course, you can also have your car delivered if desired.

Chrissy Parris

I would highly recommend buying a car from here! Outstanding customer service. I purchased my first BMW from Andy, and I couldn't be happier. My buying experience was so easy that my husband and dad will be buying their next vehicles from BMW of Little Rock too!!

Marc Johnson

Had a great experience with everyone here at BMW of LR from sales to trade-in, and financing. Saif was great to work with.

Deb P

For the past 25 years, i have been doing business with BMW of Little Rock. It has truly been an enjoyable experience.l Dylan in service, has been most reliable, polite and trustworthy. In fact, everyone I have encountered at BMW of Little Rock has been courteous and helpful. I look forward to many more years of driving BMWs from this dealership.

Steve Bynum

Great experience buying from BMW of Little Rock! At the time I hadn't decided on a BMW for sure and had planned on stopping by the BMW, Audi, Infiniti, and a few other dealerships. I live in Arizona and was just in town (AR resident originally from LR) for a few days and had my car totaled in OK on my way to AR. Terrance and the team at BMW of LR made the experience so good we (me, wife, kids) decided we didn't even need/want to go look at anything else. They answered my questions, I looked through several cars, test drove one, and then decided I wanted to order rather than buying something off the lot. They made the process easy and understandable and I ended up ordering a 2018 M2 from them (in JUN2017). Terrence Bronson kept me informed throughout the order/build/shipping process and ensured everything was in line and ready for when I flew in in October to pick up the car. I had all the paperwork prepared in advance and after flying in from Arizona when I got to the dealership they had me in and out with my new M2 in less than 2 hours. Terrence was a great salesman and ensured I had everything I needed set up and ready. It was a great experience and their price was competitive nationwide that's why I flew back from AZ to pick up the car instead of buying in Tucson or Phoenix. Next time we are in the market to order another BMW I wouldn't consider going anywhere else.

Chris Berger

BMW LR was great to deal with after a bad situation with someone breaking my back glass. Ryan was great to deal with and did exactly what he promised!

Cheré Pratt

The Service advisor, Dylan, was very wonderful. He did everything to make my experience a good one. The only reason I gave 4 stars instead of 5, is because one small cosmetic part was missed on my quote from the back. Dylan took care of it as soon as I alerted him. I would highly recommend this dealer for any of your BMW needs.

William Robison

Service was grate Special thanks to my shuttle driver! Only cross I had was the front end lacked the knowledge of what the service performed for me involved. They couldn't answer any of the technical questions I had. Q

Jason King

For anyone purchasing a new BMW, I highly recommend doing the Performance Center Delivery program to pickup your new vehicle. It is a lot of fun, you'll learn a few things about better driving, and just the overall experience is top notch.

CC

6-16-22 I had the Service Deptmartment check my 2006 BMW Z4 as it was leaking oil at the rear left tire area. Ryan, in the Service Dept. was professional and helpful as I waited for the diagnosis. He said it would be about 10 minutes so I waited. About 40 minutes later my husband arrived as we thought we'd need to leave the Z4. The diagnosis finally came and a quote given for BMW parts and after-market parts. We have our own mechanic who quoted substantially less so we chose to use ours. It would have been appreciated if Ryan had said it would take 30 minutes for the diagnosis. I have to say that the video was really impressive and clearly showed the leakage; a very good visual for the customer. The Service Department has always given us excellent service (Jack especially) and made waiting convenient and comfortable - just really expensive.

Tim Davis

Very professional staff and service team. They explain in detail about the work that has been done as well as providing you with a walk-around video of your car after it has been serviced. The management staff is always willing to do what they can to make sure each visit is a pleasant one. Thanks!

M Gaston

This is one of the nicest dealerships in the country. The service advisors and technicians are very professional and go the extra mile to make sure you are informed and satisfied with the work they perform.

Daniel Boyd

As always, Ryan Barker was top tier! Helpful, professional, and knowledgeable! Someone give that man a raise!

Kerry Newburn

My experience with BMW of Little Rock was amazing. I enjoyed the constant updates on my car.

Cathy Washington

Again , another satisfied customer . Ryan / was my Service Advisor today , Service Manager Brad was there to make sure that l was taken care of as he always does . I can honestly say the guys in the Service Department has the best Service that l have ever encountered at any dealership . Keep up the good work guys . You Guys Rock Customer for Life Cathy Washington

mark pettersen

As usual, Dylan Long was a get help in getting my car in and the parts I needed to make the interior looking great again. Our interactions have gone been great and I look forward to seeing him on the occasion my vehicles has to go into the shop.

THOMAS MAY

Second purchase from this dealership. Very friendly and professional staff. Highly satisfied with my experience.

Brian H

Kari in the service department is excellent. While waiting on my service, all of the staff was extremely friendly.

Kyle L

Great experience purchasing my 2023 X5 40i. Got to see the whole process from assembly line to dealership. Everyone involved was prompt, courteous, and made the whole process as easy as possible. Highly recommend visiting Little Rock BMW when looking to purchase or lease a vehicle. Fernando was easy to work with and kept me well informed while waiting for my vehicle to arrive. Will definitely be back, provided I’m still alive.

Michelle Ives

Was very pleased with my service today. Everyone is very friendly and helpful. Guess that explains why this is my 3rd BMW and I always use BMW of Little Rock for sales and service. If you need a salesperson, ask for Kris Hafner. The best!!

Hannah Malek

This is Sam Williams What a great experience I had. Very very friendly and professional service. That’s what separates y’all from the competition. Wish I could give him 6 stars

John Hardin

Cari, service tech was great, kept me informed regarding status of diagnostic reports… Took a little longer than I thought but obviously like all dealerships - probable staff shortages. Maybe a few snacks might help, when you’re waiting for hours, right

Becky Booher

BMW of Little Rock is always the most courteous and welcoming dealership I have ever been to.

Craig Thrasher

Easy, seamless, and honest transaction. Saif is a straight shooting, low pressure, even keeled guy. I'd definitely buy again!

Scott Eoff

Today's experience was NOT good. Although I realize my agent that I worked with was pretty new. He feel WAY short of competent at his job. The technician who analyzed my issues seemed to find a possible issue but in the end time with the vehicle outside the shop seems to be the only way we will know truly "IF" some things where fixed with just replacing the battery. When I picked up the vehicle... I asked my rep (new guy) if that new battery fixed any of the issues. His response I don't know... I didn't look was his response. Also.... normally when picking up my vehicle its clean and ready for me in the pickup-bay. Not today... I had to walk out to the lot and get it myself and it was dirty. As much as I paid for this f'in battery and service, you kind of expect allot more then what I have gotten in the past. Again, today's events was NOT good.

Mrs. Sharon Sergeant

I always have excellent service when I go to BMW dealership. They always have beverages for you as you wait and all staff is very pleasant and helpful. For example I had to get my oil changed when I arrived they immediately took the keys and 38 minutes later I was heading back home. We would recommend their service to anyone.

Sandy Marshall

Once again, my service experience at Little Rock’s BMW was exceptional! Dylon Long provides quality service and communication every time. Ben Holmes was my technician and was very thorough and communicated well. Thank you again for wonderful service.

C. Coleman

They were responsive, kept me informed about the process, and completed the work earlier than expected. It's always nice when they wash your vehicle. I've owned two BMW's and so far, it's my favorite driving machine. Dylan was very nice.

Aaron Cates

Had an awesome experience at BMW of Little Rock thanks to Frank and the entire team! I was trading in a vehicle with my purchase and was transparent with the offer received from an online dealer in hopes they would be able to match it. They found that the offer for my trade in should have been a little higher and gave me what they felt was the appropriate offer. This really showed how honest this team is. Definitely recommend letting the team help you find you’re next vehicle!

Camille Dante

Dylan, Frank & Deborah were pleasant, friendly & knowledgeable. It was a great experience working with them.

Renee Hayes

Carrie, is outstanding and provides the highest level of customer service. She’s knowledgeable and has a great work ethic.

Cynthia H Williams

I visited the Little Rock BMW dealership today to have my tire repaired (this was the third visit within two months for nails-in-my-tire related issues; the nails are perhaps a result of driving through the I-30 construction area during my daily work commute). Nonetheless, my service advisor, Ryan, coordinated the repair and addressed two other minor concerns (e.g., a misaligned seat clip and a Velcro part that keeps my driver-side carpet intact). What I especially liked about my service experience was the detailed video feedback provided by the mechanic; he assessed my tire, showing the nail and explaining why the tire need replacement. Since I am a detail-oriented, “why?” person, I greatly appreciated the explanation. While my service experience at this dealership has not always been stellar, this experience, however, was exemplary —and greatly appreciated!

Sierra Wallace

Frank was a superb salesman. We put in an order for an x4 for a Christmas gift and Frank was there every step of the way to ensure that we were delivered exactly what we wanted and when. We picked the vehicle up on Christmas Eve and he had us in and out in no time. His response time throughout the entire process was quick and he was eager to help us. Overall exemplary service.

John Thomas

A big shout out to Devon Fuqua for making my truck buying experience easy and painless. Devon is very knowledgeable about the product he sells and he worked tirelessly to get me the best deal possible. I'd also like thank Justin Palmer for his thorough explanation of all documents involved in this deal and his classic sense of humor🤣

Kelly Stanley

I had a great experience purchasing my first BMW! The customer service was great and I love the new car!!

Chris Dunkum

BMW of Little Rock provided excellent service again for our car. Dylon has taken care of our service needs for over 8 years. He provides that little extra that makes you feel confident you are making the right service decisions.

Mike n Alicia

As usual - 5 star service from the moment we walked through the doors. Ryan Barker has been our service specialist since we moved to Arkansas and he never fails to deliver. Witty, honest, knowledgeable, and completely down to earth - he’s simply wonderful! And receiving a video from the mechanic in real time re: our cars progress and needs is unprecedented. Frank Moseley talked with my hubby (patiently) for an endless amount of time answering all of his questions about electric cars, hybrid cars, and cars in general (we only came in for an oil change). No complaints, all praise. Highly recommend.

Sarah Scott

Best dealership experience I've ever had. Courtney Bell was amazing and made the process of buying a new car so easy. Highly recommend them.

Samantha Cook

Cari was awesome and such a joy. She had a wonderful personality and was really helpful!

Larry Stacker

Ryan Barker was great he took care of me. Thx

Walter Scott

I just moved here from out of state and didn't know anything about BMW of Little Rock. My wife's car needed a Xenon headlight. After checking my car in, an hour later I was informed that I was misquoted (too low) on the price. I brought up the matter with Brad, the service manager. That man has integrity. He made things more than right. Brad turned a disgruntled customer into a return customer. Thank you again Brad

Klaus Schwarznau

Greeted before we even got out of the car! Kari was outstanding in her customer care and communication. I even had access to a video of the technician while performing the service! If you have a BMW, have it serviced here.

Dennis Winham

Nice folks and great techs, they took care of my 2009 128I BMW in no time. My new service advisor did a great job. If you have a BMW or looking for one give them a call.

greg widner

VERY impressed with the entire experience. All automotive businesses should be like this. As a newcomer to BMW, they answered all of my questions and beyond. Mechanic even took me back into shop to show me things about my vehicle and treated me with respect. Nobody there talked down to me. Showroom and shop were spotless and high tech. After working around vehicles and bodysuits for over 35 years, I was very impressed. I was totally shocked when they didn't charge me a dime for all of this help. I will definitely be going back.

Tom Jewart

Excellent service that exceeded my expectations. I found the mechanic’s video presentation of the needed repairs to be extremely informative. My service manager, Dylan Long, is professional and very communicative providing text updates of the status. I can’t imagine a more supportive work environment for technicians to perform their tasks.

Dave Kaczor

I live in Michigan but was visiting my family in Little Rock when the idiot light came on in my X5 just before I was scheduled to drive home. The dealership got me in immediately, diagnosed the problem, fixed it, washed my car, and got me on my way! It was amazing how kind they were! Thanks so much!

Rachel Freeze

The whole process of buying and trading was seamless, and I will send everyone to BMW of Little Rock to purchase a vehicle. Fernando and Frank are the best!

Yevonne Van Horn

Ryan Barker is an excellent service person. He is always accommodating with a smile. "My pleasure" are the words he continually says.

gwen hoffman

Everyone was very helpful!! They were able to look at problem with a leak and able to fix it while I was there. Very appreciative!!

Diqing Lin

Always pleasure dealing with bmw of Little Rock, Dylan Long is my go to guy. Very patient with me.

Marcy Cummings

Jack Tester is always courteous and accommodating. I guess corporate has decided to cut back on courtesy vehicles, so if I have to make other arrangements for transportation while spending 2 and 3 thousand a visit, I will look elsewhere for convenience.

Brad H

Very helpful, while looking for a car, buying the car and after you’ve gotten it home. We were given great quality service. It always smells amazing when you walk in. They always offer food, coffee and water. Very nice dealership with personable salesman. Edit: 8/13/22 Dylan and Ryan at the service desk are 100% the most helpful knowledgeable guys. When my wife’s BMW needed new tires they only had 3 and so they ordered another one to come in on the following Monday and they put my wife in a very comparable loaner. They always try to do whatever they can to help. I have appreciated them over the years. Also want to add…BMW’s detail, is legitimately one of the best I’ve ever had. They make your vehicle look brand new.

Michael Ramsey

Got me in, to work quickly and picked me up when car was done. They got all my services taken care of, and the team is always a friendly.

Kelly Shuman

We were traveling from Ohio to Texas when our rear airbags went out. We called Little Rock BMW and the service was excellent. The service rep Ryan did an amazing job of getting us in, getting the car fixed, and back on the road in 1.5 hours. I may consider contacting Ryan and traveling the 4 hours to Arkansas the next time my car needs work.

Bearded Alien FPV

The wait time was a little longer then I was hoping. But the mechanics went above and beyond to service my vehicle.

Lisa Mcmillon

The staff at BMW service department are always friendly and professional. The customer service is excellent and everything is explained in detail, if you drop off your vehicle a short video will be sent to explain the services needed for your car. I love Little Rock location!!

Xander Reavis

Mark Mclarty BMW of Little Rock has an amazing staff, who pride themselves on assisting the customers with whatever they need. They look for any opportunity to make your business and time there as easy and painless as possible.

Sherion Dunn

First and foremost, God is Good. I would like to thank Mr. Devon for his professionalism and hard work in the workplace. I explained to him I wanted to trade and buy at our local dealership and he went above and beyond my expectations to get me in the car that I wanted. He provided all of my thoughts and requests to his GSM and he worked out the details, everything for the good.. I would like to thank BMW of Little Rock for the customer loyalty they provided..

Trish Todd

Ryan Barker was wonderful to work with. My repair was done timely.

james benefield

Excellent quality and great service is what you can expect each and every time you walk through the door. BMW of Little Rock CAN NOT be beat.

J Balogh

Second vehicle I purchased from BMW Little Rock. Professional, courteous, and family oriented. As long as I live in this area this is the dealership I will purchase from.

Julian Pompa

This was my first oil change here, I was told the oil change was gonna be 145 dollars, little did I know there was a special going on for 99.99 which one guy that was getting his car serviced for something else told me about, I waited to see if the service center would tell me about it and give me the discount on his own, but he did not, he was gonna have me pay the 145 and didn’t mention the special until I mentioned it. Then he knocked it down and he kind of had an attitude like he didn’t wanna go back and do the bill of sale with the discount so he just wrote it on there. I feel like the customer service could definitely improve in the service department and prolly let people know about these discounts they offer at the beginning, because I don’t think most people know about them. The sales people are nice and we’re informative about their vehicles but the service department could be better. I put 3 stars because the service center could be better.

Vandan Patel

Fernando & Mr. Palmer are excellent we were late to buy our new 2022 BMW X5 they let us test drive two X5 just to get better idea which one to choose from. After the store was closed they stayed until late and made sure that the process went smoothly. Excellent customer service.

Raul Ramirez

So happy and in love with the purchase of my brand new X3! Michael was super helpful with everything and made everything super easy! Big thanks all the way from Texas!

Phillip Aulenback

Tarik, Justin and Saif were more than professional. They were top notch!!

Phillyn Good

When I'm working out of town, it's never easy having to take my only vehicle in to get worked on but these guys here always make it as easy as possible. Ryan is awesome at communication and handling my cars services, as well as the mechanics that always do a knockout job on it. I'm very appreciative that this dealership is here taking care of business.

Daniel Barnhart

Excellent experience from beginning to end. This is the second vehicle we have purchased from BMW of Little Rock. They are always on top of their game. They anticipate the customers needs and make it happen. Mr. Blann was the salesman who assisted us both times. He is the ultimate professional, creating a warm and inviting atmosphere without sales pressure. When I arrived he had the vehicle I was interested in pulled up and ready for me to drive. He took the time to listen to and answer all of my questions about the vehicle. Wendy and the finance team worked quickly and efficiently to get everything taken care of. By the time the paperwork was complete my new vehicle was washed, full of gas and sitting in front of the dealership ready for me to drive away. The entire experience was quick, efficient and quite honestly the most fun I’ve ever had purchasing a vehicle. Aside from the staff we worked with directly, every associate we came into contact with was helpful and concerned with our comfort. No matter the make or model of vehicle you are purchasing, this is the way car buying should be. When you’re looking for your next vehicle do yourself and favor and call BMW of Little Rock. You will be glad you did!

Tony Sisson

We were not greeted when we pulled up to the service bay. The first time was our first visit for service and the second time when my spouse returned two days later to complete the service. Four service advisors present. I had to get their attention to start service and she did as well. I waited 4.5 hours for a windshield recalibration before they explained that the camera was broken by the third party installer. Said they had the camera in stock and could complete the install immediately. Two hours later the advisor explained they could not complete the install because they had the wrong camera for my vehicle and didn’t realize it until several recalibration attempts. Service advisor explained “these things happen”. I sure hope other, more crucial parts numbers are verified prior to installation. BMW labor is expensive but my time is as well!

Carri Wallis

Very nice experience. My advisor was very curteous and professional .

Lori D

I have been a BMW owner since 2009. They treat me like family!! The service after the sale is equally amazing. You cannot go wrong by choosing BMW of Little Rock. All the sales people are amazing, but I personally recommend Rob!! He’s been there for 14 years and really knows his stuff!! Thanks to all my BMW family that are always so good to me!!

Myra Walker

Online service appointment was easy to make. Ryan was fast and efficient with my car. Ken took extra time to review the features of my car. I will definitely continue to return for all my car needs.

stanley paul

Just purchased a vehicle from BMW of Little Rock. The service was excellent. Staff was very courteous and knowledgeable. Sales staff was very helpful, and Saif Tareen Client Advisor when above and beyond. before, during and after the sale. I highly recommend BMW of Little Rock.

David Jones

I’ve bought two vehicles over the years. The experience has always been outstanding and the follow up service is second to none. They treat you like family. Highly recommend!!

Jennifer Parish Hillis

I didn’t even buy my BMW car from them and their service was great!

Rhemona Moore

As always, BMW of Little Rock has the best service department. An unexpected issue with tires involving a few nails required a lunchtime visit. I wanted to wait until the next morning, but I had travel plans. Dylan took care of the services and arranged for a shuttle to return to work…on time! Thanks for coming through in a clutch!!!!

Michael Stewart

I inquired about a vehicle when the dealership was closed and was immediately contacted by phone and text message the next day. Upon arrival at the dealership, the salesman came out and addressed me by name! I was impressed with the overall professional service. Needless to say, I bought the car!

Angie G

Great customer service. Ryan is wonderful!

Markeisha Hughes

I really enjoyed my experience with Ken. I would recommend him to anyone.

Tiffany Banister

Staff was friendly and fast. Even threw in a free car wash to get me ready for July 4th. Awesome team!!!

Rachael Oberste

The Little Rock BMW service department is professional, polite and punctual. I’ve had multiple great experiences. Ask for Jack. He is great. He went above and beyond to make sure everything was taken care of. Thank you, Jack! —Rachael

Philip Johnson

Smooth and easy buying experience. Our sales person was wonderful.

Ryan Parker

I must say the dealership has provided amazing customer service and went above and beyond to help me surprise my fiancé with a new convertible for her birthday. Thank you to the entire staff for making our experience five star ⭐️ ⭐️⭐️⭐️⭐️

Lonnie Gaines

Great overall experience, my car was serviced in a timely manner and the staff was courteous and professional.

Billy Prislovsky

I had the 60K done to my car. Antywon was my service writer. Everything was done in a professional matter and the car was finished on time. When in for a recall and time it took was less than except as I waited so was happy about that.

Marlon Martin

Took our vehicle in for a bad sensor, BMW service was as expected. Everyone one nice, helpful, and was thorough in explaining what needed to be repaired.

Randy McEuen

Easy to find a convenient appointment time. Very clear and considerate explanation of services to be performed before handling the car over. An overall pleasant experience waiting in the lounge. I really appreciated the video walkthru by the tech after service was completed.

John Sykes

BMW took great care of us, even sent a video to me mid-servicing the car to show me potential problems. Great customer service and quality work!

Greg Yeghoian

Treated like you should be when you buy a 70k BMW. Good people!

Melissa B

My faith in BMW dealerships is restored! I am the owner of a sweet old 328i and have had many service experiences over the years, both at BMW dealerships and private mechanics to keep my pet in good running order. Thanks to the personable approach of service advisor, Ryan Barker, and of course to the knowledgeable mechanics, this was the best BMW dealership experience I've ever had. The mechanic posted a super clear video explaining the needs of the car and giving me several options on how to proceed. I was not pressured to fix absolutely everything or to talk with a sales person. Both times I made appointments, work was completed in hours, not days. When my car finally gives up the ghost, I am so much more likely to purchase a new one from this specific dealership, mainly because of Ryan and the overall attitude of the folks in the service department. If I had been a personal family member, I could not have been treated more considerately. Thank you!

Stanza Donald

So, my daughter and I went to look at a cute 3 series BMW that she has done extensive research on. We just wanted to see the car in person. While we were snooping around in our workout gear ( not really presentable). The nicest salesman came out to greet and talk with us about the car. I ask if we could look inside the car. He went inside got the keys and continued to serve great customer service. To make the long story short we purchase the car and the great customer service continued from the beginning to end of this transaction. Please stop by Little Rock BMW and ask for Rick Davis if your looking for a premium car with exceptional service. 💛

Graham Reid

Have purchased multiple vehicles from BMW of Little Rock. Wonderful people to work with. Plus, service department (mainly Jack) takes great care whenever needed. Must point out all sales people are great but Rob!!! He is absolutely my wife’s favorite!! She calls him directly every time we are in the market to purchase or even if family is wanting to buy a new BMW. Rob is exception at paying attention to his clients.

Ken Ainsworth

Very friendly and professional staff. No pressure selling, super easy closing. Great buying experience!

mary spradlin

Very nice place to wait for car. Staff are extremely nice and helpful

Jonathan Waddell

Michael Blann was tremendous, excellent customer service, informative and patient. Natalie Langley found us the right vehicle after we missed several others. Tarik was great and let his people do their thing. Justin in finance informative and very helpful with his advice.

Brittney Nelson

I purchased a vehicle from BMW of Little Rock and I have only good things to say. From start the finish, the process was fast and easy. The sales team members were honest, prompt, and went out of their way to make sure I was satisfied. I am so happy with my purchase. I couldn’t have made a better choice.

NickSmith News

I appreciate that there weren't any "surprises." Mr. Hampton greeted me upon arrival and walked me through the process and what to expect. The service to my car, as usual, was top notch - but it was the direct engagement and the explanation of recommended services that set today's visit above and beyond. Specifically, the reason(s) why I should replace tires within the next few months and the pros/cons associated with simultaneously replacing rotors and sensors when I replace the brake pads. Clear, detailed pricing and labor made everything easy to follow and addressed any follow-up questions I may have had. A trip to the "auto mechanic" can be worrisome - Well, that was - until today! BRAVO BMW of Little Rock Team!

Lauren Lockhart

They are very helpful and knowledgeable. I’m always treated kindly and I appreciate that. Ryan and Nathan always take care of me and I am very thankful for their help when I bring my car by!

Diane Luckenbach

I had a great experience. Friendly, knowledgeable staff.

Mike O'Malley

Very good buying experience. I was able to do all the research and information gathering online, arranged the test drive via text, and my time on site was minimal, pleasant and efficient. Having bought from BMW of LR in the distant past, the new leadership team has made a big difference in my experience. My advisor, Frank, was also very pleasant and knowledgable. All in all a good experience, I would recommend.

Samantha Harkless

I am extremely impressed with this dealership. The salespeople know what they are talking about and are extremely knowledgeable about every make and model of their cars. We had the best car buying experience, thanks to Alec and Frank, who made us feel very comfortable and taken care of the whole time. They found the exact car that we were looking for without us even knowing it - that is what I call service! They continue to be there for all the questions that have come up with the new car and we are so happy to have them always be available to assist! I cannot recommend them enough!

Caleb Anderson

great service. everyone was super nice and easy to work with. i know most luxury car dealerships won’t even look in your direction if you look dirty/been working a blue collar job, but they didn’t even bat an eye.

lee smith

It’s always a great experience at BMW of Little Rock! The hospitality and family atmosphere is pleasant and accommodating. The service staff always goes beyond their call of duty, I am a very happy customer.

Julie Romeo

From the moment we walked in, we received top notch service. The salesman, Frank Moseley, was accommodating and so incredibly easy to work with that the entire process was a breeze! I wholeheartedly recommend using this dealership and grab Frank if he’s available! I am one happy customer. Thank you!

Lisa S

I had an issue with the hydraulic pump that controls the convertible top on my 325ci. Ryan worked diligently for a couple of months to locate a pump and have it shipped to quickly get my top working.

Tasty Masala Kitchen By Kajal

Very good service! Rayan is very polite and friendly, good customer service!

Rhiannon Ferrie

While the people who helped me were very nice, I wasn’t given any information/pricing before work was completed and I was surprised with an $800 bill for rear brakes… so yea.

Luca Castelo

Dylan was very courteous and responsive. Highly recommend.

Derek Ward

Kenny D was absolutely the best! Come see him for the best buying experience !

Vickey Sheridan

The experience I had at Little Rock BMW was exceptional! The staff was welcoming and extremely helpful. I was dreading looking at another vehicle because of a previous bad experience that week at another dealership. Little Rock BMW and our sales agent Rick Davis were extremely helpful and kind. I would highly recommend LR BMW. Ask for Rick, he is a great guy and will get you taken care of, all of the staff we encountered there was great! I love my Lexus RX350 ! Thank you for making the experience a pleasant one.

Robert Hickman

Cory Hale was my Client Advisor, and he was excellent: knowledgeable, candid, thoughtful, energetic and pleasant. Professional in every way. I’ve owned dozens of cars, and this was the best purchase experience ever. Cannot recommend the dealership enough.

Marion Haase

Respectful, courteous and efficient. Very pleased! Ryan rocks.

Danny Urquhart

The experience was one i don't ever want to go through ever again. First we were having trouble (STILL DIDN'T GET A LOAN CAR) with the service tech, and then there was the warranty company. Overall we're glad everything is over with. I personally think if we'd been a different race, we would have gotten better service

Alan Wray

As always, Ryan Barker and the team at Little Rock BMW knocked it out of the park with their outstanding customer service experience. Ryan always goes above and beyond to ensure every need of ours is met, and the service department is incredible!

Chase Gist

I had been looking for a new vehicle for weeks and hated every minute of it. Then I found these guys. They were courteous, they were professional, they were knowledgeable about their inventory and about the vehicles themselves. When I got there the car I was interested in had already been detailed and gassed up. I cannot say enough positive stuff about them.

Ralph Persico

This place is top notch! From the agent who greats you when you come in until you leave. Can't say enough how professional they are. I love the feature where the mechanic takes a video around the car while explaining what they found. A picture speaks a thousand words. Thanks for the great service.

Rickey Scroggins

I was so impressed with the class and service of the dealership and staff! Natalie and Michael were such a blessing to work with. My wife and I will be lifelong customers for sure! I will be recommending this dealership to anyone I can! AMAZING experience all around!

Bill He

Everything about this location was an awesome experience. I am traveling through the town on a roadtrip south when suddenly, I got a notification from my Mini Cooper's dashboard that one of my tires is having pressure issues. I panicked. After calling a couple of places seeking quick fixes, Antoin let me know that the location can definitely take a look for me, whereas other locations were much more hesitant. When I got there, Dylan Long took over my case, and had me chill in the back while he did his magic. The lobby has many amenities (e.g. cubicles, meeting rooms, food, and coffee). Featured was also a fishbowl style window pane, where you can see everything that is being done to your vehicle. Turns out the tire was punctured by a screw, and Dylan was able to patch it up/re-inflate the tire for me in under 15 minutes. What was incredibly upsetting was that after all the hard work and professionalism, the location refused to let me pay/tip for their services. God bless these hard workers. When I am ready for the car upgrade, I will definitely come back to this location, cause these folks are incredible with their attitude and service.

Thomas Rossiter

Excellent experience! Staff and manager were all friendly and professional. My salesman, Rob, could not have been nicer and more helpful. Very nice facility. My car was better than advertised and the price on the car I bought and my trade in were very fair. Highly recommended!

Susan Conrad

I shopped at several dealers trying different makes of cars and finally settled on a BMW. I had a very good experience there. The salesperson Frank was very accommodating, super polite and not pushy. And Eric was helpful and patient as well. Very happy with my new car!

Nina Lyon Bennett

I appreciate the professionalism & courtesy of Antwayn (excuse the misspelling). He was pleasant, efficient & effective. However, I’m disappointed BMW of Little Rock management that you do not have more than one associate working on one of your busiest days. Although Antwayn was EXCELLENT at multitasking, he was answering phones, setting up appointments, checking customers in & out….he shouldn’t be a one man band. His exemplary work ethic & pleasant demeanor made my Saturday morning experience a pleasant one. I was my first time but please Don’t overwork your best workers. The customer experience means providing Antwayn with support so that the customer wait time is reduced. Six empty stations on a Saturday does not bode well. If indeed BMW is the ultimate driving experience, so too should be my customer experience. I expect better from management!!!

Larry Bryant

Got me in and out in Less than a hour. Great job

Sonja

I’ve been a BMW owner for the past 15 years. Moved here (home to AR) and have been totally disappointed with BMW of Little Rock. The facility is super clean & the service depart. is professional, but no one attempts to know my name. Every time I go for an oil change (since my warranty expired), they find something I need. I believe service is required/pushed to $$$$. The last time they forgot to reset my oil change warning, which is very frustrating bc I live an hour away. I’ve been so spoiled with Jason, Doug, & Scott at Tompkins of Fort Wayne Indiana who always made sure everything was taken care of before the warranty expired. I can’t believe the difference, especially since BMW has such an awesome driving machine, so disappointed. I am trading out of BMW !!🥲

Sam Huff

As always, I am extremely pleased with service technician (Antwan), his professional courtesy and humanistic approach to managing my concerns about my vehicle were impeccable. The automotive technician informed me of each step that was required and taken to resolve my problems. No issues from me just accolades to your crew. Sam Huff

Brent Crandall

BMW provides detailed information on your diagnostic, even providing video to enhance the understanding of the issues. They provided multiple solutions to help choose the best for my situation. Great service department and sales team!

Dan Dewitt

Customer service in the service department is non-existent. Service employee started getting an attitude with me. Brought the car in for a recall fix and then I am refilling my coolant everyday. I know I had a small leak, but not even close to what it was like after dropping it off. Brought it in again and then all of a sudden, after another fix, they "pull it out" and the water pump just went out. All in all, after what they "recommend", it's going to cost over $3200. The master technician also had a bad attitude over the phone. The way this place treats people and Veterans is the worst I have ever seen. They do not understand conflict resolution whatsoever. UPDATE: Thank you to Brad for calling and fixing the situation. I am glad to see that not all of your staff is unreasonable. I very much appreciate it.

Holly Brown

Great customer service and my car was done in a timely manner. Dylan is the best! I appreciate him and use him every time my car needs serviced. He always gives me a car to drive and communicates with me on what needs to be done, how much it will cost, and when my car will be ready.

Frank Porter

Amazing customer service excellent patients to explain the service needed. Dylan Long provided me with important information on how to keep with the maintenance of my car. Thanks for the outstanding service.

Christian Orton

You hear a lot of horror stories on BMW forums about how bad their service centers can be, but I’ve had nothing but awesome experiences with BMW of Little Rock. They always get me in quickly, I never have to wait for a courtesy car, and they even hand washed my car after the most recent service because they noticed mine is a bit of a garage queen. Will you pay more for service here than at an independent shop? Of course, but the convenience and professionalism you get here are well worth the cost of admission.

Laurie Osborne

Great experience, easy to make an appointment, showed me a video of under the hood of my car and my brakes. I felt no pressure to have any additional work done. Everyone there is very pleasant and accommodating.

Pete Barreras

We called on Sunday night that our car wouldn't start. I left a message on the machine and we got a call at 7:15 Monday morning. You found the problem and fixed it. There were delays, but by vendors not by you. You kept us informed on the status of the car to the very end. Thank you! Now we can continue our vacation, thanks to you and your people.

K Henery

Our salesperson was phenomenal!!! Kris Hafner was the best - not pushy and full of information about the brand and the options. Loved the experience and will be a return customer.

Art U

Excellent customer service. This new location is awesome! You can see your car while being serviced through the glass window. People are very friendly!

Kai Vorpahl

I was in Little Rock visiting family when my convertible top was not working. I went to BMW of Little Rock and and asked them if they could squeeze me in as I was leaving to drive home in a few days. Ryan was extremely helpful and was able to get me in that day. The repair was completed within 2 days. Thanks a lot.

K Wiley

Best service experience ever! The guys went above and beyond to get my x5 fixed and back on the road. Everyone was very friendly, professional, and courteous. Antoin was great and made everything hassle free. BMW of Little Rocks service department is top notch from management to the technicians and even the porter was 1st class. I highly recommend and wish I could give more stars!

Erica Mitchell

Antywon Hampton and Jeremy were the best. I was treated with such care and kindness from the time a walked through the door. Thank you BMW of Little Rock for taking care of my automobile needs so quickly and professionally.

Lance Goodwin

My experience with BMW of Little Rock was fantastic. The staff was courteous and respectful, not pushy, and looked out for my best interests. Nathan was very knowledgeable of the models I tested with great follow up by the leadership in the store. I would recommend this dealership to anyone looking for a customer friendly shopping experience.

Arnold Holcomb

On very short notice to this dealership I received excellent repair and maintenance service that exceeded my expectations. I was traveling from out of state, had an emergency event with my 2006 650i, and expected to wait a few days for my car to be repaired. Within 8 hours of dropping my car off without an appointment it was ready for pickup! Thank you for helping me stay on my tight travel schedule! You’re the best!

Earlesha Russell

Easiest car buying experience. Go see Devin Fuqua. He will take real good care of you

James Waller

I recently traded my Mercedes for my first BMW. When a battery issue sent me to BMW of Little Rock for a visit, I was blown away at the level of amazing customer service from Carrie who answered the phone to Antywon who checked me in. Friendly, Professional, Efficient - three things I never received from Mercedes service department. I am thankful that I now own The Ultimate Driving Machine.

Regina Pena

Seriously love taking our BMW (Grace) here! Ryan, our service liaison, is AMAZING! The Genius crew are amazingly knowledgeable and have helped me use all of the features that my girl Grace has to offer! The service crew has her positively purring and running as smooth as satin! My only complaint is that they can't work on my Jaguar...oh well... maybe the McLarty group will eventually open a Jaguar place in the future...

Nicki Barnes

Dylan to the rescue! Needed a tire, one in stock, he put my name on it! Thanks Diylan

Rebecca Petraglia

Took my car in for service. It was great. Loved that we are able to see the car being worked on. Everything is open, you can clearly see what is being done on your car! 100% thrustworthy

James Smith

Service was excellent as always. Caught a bubble on a tire, saving me a likely blowout. Dylan, as always is a true professional and his customer service is second to none. Alec is very knowledgeable about new cars and spent a long time with me reviewing cars and options. When ready, i will use him for sure.

Cynthia Johnson

Dylan was able to assist me on my work schedule. Drop off early and pick up late. He had a courtesy vehicle ready for me without any waiting. I received text messages and phone calls updating me on the progress of my services. Also took advantage of making payment via web, this was perfect for me.

Scott Pfaff

Excellent service from the service department for an extended warranty repair. Made appointment online without problem and was scheduled with Angie my service advisor. Arrived and was checked in promptly. Issue was addressed within a couple hours by the crew and was on my way! Thanks BMW LR!

Reva Groves

Saif and Natalie were awesome. Saif, was the most courteous and efficient salesperson I’ve ever encountered during my car shopping experience. I encourage you to buy at this LittleRock location!!

Monroe Carlton

I had never been to a BMW dealership before when I went car shopping but Alec, my salesman, met me at the door and welcomed me warmly. I was interested in an X3 and he took me for a test drive just to give me an impression of what the car could do. Both Alec and Tarik took very good care of me with the offer they made me on my trade-in and on the new car itself. I was notified promptly when the car came in and Alec had everything ready for me at the dealership when I got there. To anyone looking for a BMW, I recommend Alec. He will take super good care of you. Five - Star experience for sure!!

Frank Cardis

From the time I scheduled my appointment until I picked up my vehicle, I experienced a high level of attention and service from Ryan. I will definitely recommend BMW of Little Rock to my family and friends.

Matthew Eggenberger

Just took delivery on a stunning new X3 M40i that I had custom ordered just 5 short weeks ago. Build time seemed quick and transit was expedient. Big thanks to Fernando for keeping me up to speed with the production progress and the rest of the friendly and helpful members of McLarty BMW of Little Rock!

Joseph Kerby

BMW of Little Rock’s service department is awesome! Each and every agent I’ve dealt with there has been extremely helpful, cooperative, and understanding. I actually live closer to another dealership but choose to drive an extra hour each way to have my car serviced by them because they do such a great job taking care of their customers.

Tameka Flanigan

Brad the service manager really set the tone. Being a first time BMW owner or driver I feel like he dedicates himself to servicing the customer. Usually my first encounter pretty much tells me how the rest of the interaction will turn out. In customer service it's better to have an ear instead if a mouth an when I tell you that Brad blew me away by listening to understand instead of to respond to fully understand my issues and that alone speaks volumes. I believe he understands that without customers, there would be no need for service. I wish every service experience was that way. Brad was very knowledgeable in explaining everything in detail. Everyone was friendly and courteous. Felt like family. I look forward to more service from BMW on down the line. Thanks to everyone at BMW of Little Rock. You guys rock and I'm so glad I made the choice to purchase my BMW.

Don Pilkington

Outstanding service and informative and well prepared parts department.

Kathryn Kennedy

First person I spoke to was Natalie. She called me to followed up with me about a car we were interested in. She was very nice and helpful. Once we got to the dealership that day we met Michael Blann, our sales person. Michael was nice as well, polite and knowledgeable of the car we were going to buy and answered all our questions with patience and respect! Tyrik (I'm very sorry if I spelled that incorrectly) came in and spoke with to and had a lot of helpful information for us and was also very personable, nice and respectful. We purchased our car that day! The next day we ran into a small situation and Tyrik and BMW handled our situation with speed, respect and kindness. We were Lexus drivers for years. We are now BMW drivers and will recommend everyone we know to Michael Blann and the Little Rock team!

Mugimane Manjanatha

Professional Service and people in the service department are courteous and responsive, especially Ryan. However, the repair or replacement of a part to address electric battery heating in my X3 PHEV appeared to have fixed the engine light coming on issue but it created another problem while charging the battery. While charging using home plug, the car makes extremely loud noice like the car engine is turned on and running at very high speed, very scary sound. Ryan is very professional and helpful and has asked me to bring the car back with the charging cable for further tests. Hope it will get fixed. Can’t believe this is happening to a brand new car. Hope BMW did not sell me a lemon.

Jonathan Davis

Great service. Everything went easy and smooth

august miller

Had a recall on the steering wheel air bag. It is a very professional and courteous environment. We had an appointment for 1:30pm and we were promptly greeted and taken care of. The free refreshments were a plus. I do not really know how long we were there, not more than an hour it seemed. We also got to walk around the showroom and see the new models. Was not a bad afternoon at all. Air bag is good too.

Nashwa Krisht

Jack Tester at BMW service in LR is the person to go to! He always goes above and beyond to make things happen as efficient as possible! He is very professional and very thorough in making sure that customers are satisfied with their service! Thank you!

Mark Williams

Simply the best! Great customer service.

Michelle Stoots

My husband and I went to several different dealerships and by far Alec at BMW was a breathe of fresh air. He knew his product and was very professional. I highly reccomend them if you want exceptional customer service.

Emperador Maximiliano

Exemplary customer service from the moment I pull on the lot until I leave. The staff is super knowledgeable both on the sales side and the service. I have never experienced the level of customer service provided by the service team at BMW of Little Rock.

Peter Marvin

Clarence (?) was extremely clear as he video'd his walk around after the service visit. Furthermore, Ryan was his usual very effective self by communication, and by research into tire replacements.

Jennifer Gabbard

I want to give a HUGE shoutout to Antoine in the service department for taking care of me yesterday! I could not ask for better service ! He went above and beyond to get me taken care of..this is just one of the reasons I buy a BMW. The entire service department is always friendly and willing to assist in any way possible.

Vernon Martin

Great service and communication. This is exactly why I bought my BMW 650i. Ryan is great to work with. I hope to remain a customer for life.

Debbie Plyler

I need to purchase a new tire and alignment before a trip and Dylan Long got me an appointment quickly. He also provided me a car to use while my car was being serviced. He gave me excellent service as always!!! Great guy!!

James Erickson

Friendly greeting upon arrival. Timely updates provided during my wait.

Sheryl Lacy

Antwoine is a great service rep. He is very attentive and courteous and always make you feel like a valued customer. I think highly of the entire service Dept crew...always willing to help which makes you feel your business is valued.

Paul Brown

Took car in for a warranty repair for a documented problem and a software update. All work completed to perfection. Dylan and the whole staff always take very good care of me and my car.

Danielle Burnett

Fernando and Justin were excellent. I felt like family with them taking care of me and my daughter.

Mike Mayeux Jr

I don’t enjoy all that involves making the deal. The folks at BMW LR were a pleasure to deal with. Alec did a great job as my salesman. When he wasn’t available, Ralph was very helpful even though it wasn’t “his deal”. Terik stayed involved and helpful throughout the deal and followed up after the fact. Neal made financing easy and low pressure. Best experience I’ve ever had at a dealer. No pressure. None of the stereotypical car sales experiences here.

Grady Spann

Very welcoming and accommodating. They listened to the problem I was describing and found the issue. Once they discussed it with me, they had a repair estimate then proceeded to schedule the work. Nice dealership and of course a great car. Would recommend this dealership without question.

Daniel Allen

Custom ordered a BMW 330e from BMW LR. Excellent staff worked great with my needs to get everything settled. Particular thanks to Michael Blann, customer advisor, who helped me through the process

Angela Palmer

BMW of Little Rock took care of all of my recalls. The only problem I have is, that I dropped my car off the day before (Thursday), made an appointment to do so, needed some small things looked at other than the recalls and had to call out to BMW to see if my car was ready on that Friday The recall part was ready but fixing the review mirror and looking at the TPM light couldn't be looked at until the following Monday. I have used BMW before and my problem is if my car is not going to he ready the next day, call me to.let me know and offer me a loner. This had happened to me before. Jeez

gloria thomas

Great customer-oriented and customer-centric friendly environment. I was provided with a loaner car nearly equivalent to the BMW model that I had recently purchased and my vehicle was serviced expediently and all of my questions, concerns and issues were successfully addressed. Please stay consistent with the outstanding level of support that was provided during my 12/28/16 service visit because it was truly fantastic!

Kristen Ford

I always receive white glove service from BMW Little Rock and have referred many happy friends and family members too. From sales to finance to delivery/set up & service, I’ve felt appreciated and respected.

Jacqueline Penny

I had an amazing experience for my first visit to have my vehicle serviced. ENVIRONMENT was everything. Looking forward to same experience each time I visit your establishment........Thanks for the positive vibes. ...

Des Doris

Well my latest visit to the this BMW dealership confirms to me that their very efficient processes and professionalism, and friendliness is consistent and sincere and very much appreciated by this BMW driver 🤗‼️ …

Reginald Jones

Helpful and fast got me in and out the shop with no appointment!

Jack Hord

vehicle was ready when promised... and Clean! Thank you.

Mike Kennedy

I've been to BMW of Little Rock several times over the last few years, but have been unable to put together a deal. I'm particular about what I want and I won't settle for "close enough". The dealership has always been great, things just never aligned... until my most recent visit. Michael Blann was great. Even though I was upfront and told him I wasn't planning on buying, just curious about a Tesla Model 3 they had in stock. He was understanding and allowed us to test drive the car anyway. After sleeping on it, I was impressed and asked for a second close look and a second drive. He happily obliged, and I ultimately ended up buying the car. Part of the decision was down to the Sales Manager's willingness to work with me on my trade, which I had a cash offer from KBB on but no nearby participating dealership. He came up close enough that it made the deal worth while. Thanks again to the wonderful and friendly staff at BWM of Little Rock. I'll certainly be back when the next shiny toy catches my attention.

Pat Thoren

Done in a timely manner. Quick, personable & polite. Great service!

Paul Thorne

Always a great service experience. Very professional and knowledgeable staff and timely with their work. Plus we get our car washed!

anthony saiz

They do what they r supposed to do and thanks for the BMW oil change deal

Darin Swonger

Came in for service without an appointment. The Service guys are friendly, knowledgeable, ask if I need anything else and remember my face (like I do, but not name). They get me right in, do a multi-system check, change the oil, filters, etc. then wash up the car for the way out the door. The entire complex, including service areas are clean and spotless, which I appreciate.

Katie Warne Johnson

Best service we've ever had! Driving cross country when of course something with my car went wrong. We spent three hours getting what could be repaired fixed and they set up another appointment in our final destination. The entire dealership team truly cared about us and Troy went above and beyond his call of duty. Ordering our part and arranging future service at a different dealership plus treating us like regulars while we were waiting made the entire experience painless. We wish we could get our car serviced every time in Little Rock! They are the best!

Rebecca Miles

Excellent service. Very friendly customer service. A+

J Hanks

The service department hands down are on their game. I did buy my BMW there and they treat me very well. Jack is fantastic. For 5 years - I've never not felt totally taken care of. High likelihood I will buy from them again due to the service department and staff here. A+

Tamara Miles

Antywon, by far is simply the best SA a BMW owner could ask for. He is truly a relationship builder! He moves fast and does his level best to provide impeccable, outstanding, professional customer service! He and his team will keep me a customer! Sadly, I can only give 5 ⭐️‘s because I’m certainly treated as a 10! Do I recommend BMW? ABSODURNLUTELY!!!

Susan Quirk

Called for an oil change appt and it was scheduled for the following day. Service was 5 star; quick turn around, fair price and they serviced 2 recall items that were on my car at no charge. I met with a salesman while I waited on my oil changed and was impressed with non- aggressive sales approach and assistance. I definitely will return to this dealership when buying a new vehicle!

Tru Lee

Antwon Hampton, my service professional is always in great spirits when I come to get my vehicle serviced! He goes above and beyond to make sure my experience is exceptional! Always smiling, very professional, and energetic! He is one of the greatest assets BMW of Little Rock has to offer!!!

Tad Calahan

I purchased a 2014 CPO X5 from this dealership. I purchased the vehicle online and had it delivered to me out-of-state. I never physically stepped foot in the dealership. Although I can tell you the experience I had was far superior to any dealership I visited locally. My sales representative was very accommodating, answered every question and provided all the necessities I required in order to purchase a vehicle sight unseen. Upon delivery there was an issue with the driver side wheels. Both of them had severe curb rash. The vehicle was described to me as flawless and the photos provided prior to sale supported the condition. I was very disappointed so I contacted my sales person. He promptly put me in touch with the sales manager and assured me they would take care of the issue. To my delight the problem was resolved swiftly and without any hassle or haggling. BMW of Little Rock did the right thing, at their expense, to satisfy the customer. I am very happy with my purchase. You can rest assured they deal fairly and honestly with all customers. I would highly recommend this dealership to any out-of-state buyers.

Stephanie Haynes

The service team does a great job on all levels. Highly recommend.

t swaim

Best service I have ever had! Spoke with Chris about all of my concerns- he quickly made an appointment for an oil change, tire replacement (2 tires had a nail) and for someone to look at the paint peeling around the driver’s side door and the seal on the passenger door leaking. As soon as I pulled up, Angie greeted me, already had all of my concerns written down since Chris had shared all of these with her, had a loaner waiting on me and I was literally leaving the parking lot in less than 5 mins from my arrival-that has NEVER happened before. When my car was ready to pick up, I received a text/call and when I returned, again, Angie was there, already prepared, and I was in and out in less than 5 minutes again-oil changed, tires/seal/paint replaced and like new again. Zero questions asked and just replaced at no charge (except the tire replacement under the optional wheel warranty I had previously purchased). The service at LR BMW is outstanding! I have never seen a service department have it together like they do. They get the job done and there’s no back and forth-they understand your time is valuable and they waste none of it. The service department at Mercedes Benz was so awful, I had zero regrets trading in my car and getting a new BMW. Now I know what a luxury car dealership is all about. Many thanks to Angie, Chris and the entire team at LR BMW—you guys set the bar high!!

Edna Isela Ramirez

Staff is very friendly and attentive. Terence in sales was very helpful and on top of things. He made the buying process very easy and quick. I highly recommend Terence if you are looking into buying a car. I am pleased overall with BMW of Little Rock and their services.

derrick shavers

The service was excellent.. everything that was ask to be done on vehicle was done...

marty schaufele

I have never had a better experience buying a car! Frank and Owen could not have been nicer or more accommodating. I am quarantined so they brought everything to me. The car and the paperwork. It is so nice to know that this dealership is so professional and they treat people professionally and are so courteous.

Stephanie Dean

The service was of high standard and the mechanic worked expeditiously.

Christina Champion

The customer service by Antywon Hampton in the service department at BMW of Little Rock was beyond words and professionalism. He made sure that I knew exactly what was going on with my vehicle at all times. Everything was done in a timely manner and I would definitely recommend BMW of Little Rock for vehicle services. A special thank you to Mr Hampton for your attention to detail, your impressive customer service and the BMW team for your services.

Derek Smith

Recently moved to Little Rock and immediately went to the dealership for service and to get my wheels fixed. Everything was covered under warranty and the wheel and tire package. Service was excellent. Wheels look great, all four had road rash. They even shuttled me to and from my hotel in N.L.R. Antoine and the team made it happen, quick. Thanks again.

Roshida Marbley

I received awesome service at the BMW of Little Rock. The service representative Mr. Antywon H. was excellent and helped get my car taken care of. He was very knowledgeable and I felt comfortable with the information I learned about my 550 series. He made it very convenient and the services were very affordable. They adopted my BMW and It felt like home. I will be a continued future customer for sure. The location was very clean, nice, and comfortable. Mr. Antywon even helped get items into my car from the loaner car and that was very helpful especially in the rain. Thank you ALL for making me feel apart of the BMW family!

Mack Hutchison

Great customer service! Jack Tester is awesome! Kept in contact with me throughout the service of my car. He provided feedback on progress and solid pertinent suggestions to make sure my car was sound. Thank you MCclarty BMW for a great experience and the confidence I have knowing my car is maintained by the highest level of service experts.

Gianna Grant

This is my second BMW purchase and both experiences have been amazing. This purchase was exceptional due to my sales representative, Tamika. She was very patient and helped me find exactly what I wanted at a price I was happy with.

Jagpreet Singh

It's a really good dealership. I visited here just for a small issue that I faced for my BMW 328i. They did not have a part at their place, so they had to make me wait for 4 days in order for them to get the part. In the meantime, I was provided with a BMW X2 as a loaner vehicle. This was really awesome of them.

Dan Lovelady

Everyone was very friendly and accommodating, but they had a little delay from their computer during the paperwork. They encouraged me to come back to the Dealership next week to learn more about my vehicle.

Rodolfo Henrich

The entire was very nice and welcoming. The process was fast and accurate; I didn't have any issues. I had few reasonable demands in order to purchase my BMW and they were happily accommodated. I would definitely recommend this BMW dealership in Little Rock.

will clancy

The most pleasant elequant and professional atmosphere I have ever experienced. The staff was awsome my Saleswoman was extremely knowledgeable of the vehicle that I purchased. I drove from Memphis to look at a Lexus, upon test driving the BMW I quickly made my decision. The processing was quick and simple. It was my first time in a BMW dealership. I had been to many dealerships in the past 2 months , there is absolutely no comparison. I am extremely happy and satisfied with the service provided by BMW of Little Rock and my beautiful 750 li . I highly recommend the awesome services of BMW of Little Rock.

Noel Medel

The Service Department has always been very helpful, courteous, seeing to it that all problems they are capable of solving are solved before you get your car back. I have 3 BMWs currently, and 2 previous ones, all bought from the Little Rock BMW. Antywon, Ryan and the other BMW staff have always been very friendly and really go out of their way to help.

Mary Hushaw

We had a pleasant buying experience with no pressure and a fair outcome. Tamika was outstanding—very pleasant, knowledgeable, and efficient. Eric is always pleasant and willing to negotiate. We highly recommend this dealership not only for the sales department but also the service department.

Joyce Smith

Tameka Savage is the best sales person I have ever dealt with. She is knowledgeable of the cars she sales and she doesn’t pressure you at all. Tameka was able to explain the car buying process and eliminated my car buying fears. Tameka is a true asset to the BMW Dealership. I will refer all of my friends to her, especially if they have anxiety when it comes to buying cars. Tameka took excellent care of me and my desire to have my dream car. I went there for an AUDI, but my dream was a BMW. I thought it was not possible. But she help me see that all things are possible to the that believe. I love my new car. The customer service I received was stellar and the atmosphere of the dealership was welcoming and friendly. Thank Tameka Savage You rock in more ways than one!!

Reia Janay

I caught a flat tire and was so nervous but BMW Little Rock took great care of me. They fixed my tire within an hour and I was back on the road!!! Great customer service no pushy up sales just genuine care !!! Definitely would recommend !!!

Jason Terry

Every time I visit for routine or unscheduled maintenance the customer service is outstanding! Ryan in the service department did a great job letting me know what was wrong, and kept me informed during the process. Definitely exceeded my expectations, which is why I keep going back!

Mike Dupuis

Top of the line service! From the moment I walked in and met Frank Moseley and Tarik Biughamrani I felt comfortable. These two guys made my purchase easy! Frank even drove my new car to my home and dropped it off. What service. Their subject matter expert David has also been amazing. I have been I. Customer service for many years and would be proud to have these two young men on my team! Thanks BMW if Little Rock :-)

Chuck Flowers

Everything was quick and easy. I was a bit apprehensive buying a vehicle from another state but both Rick and Natalie were very helpful and answered all of our questions over phone and video call before we made the trip to Little Rock.

Robin Mitchell

The service team was very friendly and courteous. However, after my service was complete and paid, I remembered seeing service discounts on their website that weren't offered to me. Very disappointed! I remember my previous Service Technician, Antywon Hampton, would always say to me at close out, let me verify that their aren't any discounts available for you. Sure enough, I checked the website after I left and their it is!!! Missed my discount!!! Antywon was missed today!

DOUGLAS LIFE

Excellent and Pleasant Customer service. Neal and Trent were the best in working with us to get our cars. Thankfully yours Alonzo and Wanda Davis. Great and Professional experience with BMW.

Martin Radvany

I had an unexpected issue with my car the afternoon before I needed to drive about an hour for a meeting the next day. The service center got me a loaner the following morning so I was able to make my meeting. And as always, they had my vehicle repaired promptly.

Nancy Baker

Went today to get new tires and a front end alignment. They were courteous, efficient and friendly. On the ride home I could let go of the steering wheel and the car stayed right in the middle of the lane. Super smooth ride!!

James Webb

From the phone, text, pickup, and communication my personal experience here was the closest thing to perfect in buying a car. I feel very blessed and lucky to have worked with Micheal who did a tremendous job in helping me get into my new car! It doesn’t matter if you’re from out of town or near by I would highly recommend asking for Micheal to help you in purchasing a vehicle! Well done 🏆

Blakely Cingolani

Rick was my sales guy- he was amazing! I showed him a picture of what I was wanting via text and he reached out as soon as he had one available. He made it a very convenient, quick and easy process!

Wesley Walls

I had a coolant, then engine overheat warning occur late one afternoon, and my certified warranty paid for a tow to the dealer and the car was quickly repaired the next day. Well done. I’ve always received top notch sales and service at BMW of Little Rock!

Catina Anderson

I recently purchased a 50i at the BMW of Little Rock the professionalism and dedication of one sales person, Mr. Terrence Bronson, was second to none. I had been there a few times trying to find the perfect BMW and not only was he helpful, kind, and friendly he was very knowledgeable. To me that goes a long way! The dealship is top flight. The show room floor is awesome. I am a BMW enthusiast and I have never seen so many M cars in one place and to top it off an I10 in the back. I enjoyed working with the Eric and Shawn to mention a few. Brad, the service manager really made my stay with my 2006 650 alright! I was there for a year, and I’m telling you from day 1 I felt I had known these guys for several years. I am from Mississippi, and I still search their inventory and will purchase again from them if I find the PERFECT BMW! 5 stars isn’t enough I assure you for this dealership! Thanks again guys, From a person that loves BMWoflittlerock

Jeff Thibodeau

Your service department went so far above and beyond my expectations that you completely won me over....I have plans to do all of our oil change services through your dealership from now on and have confidence that we have a good long term 328i that will be paid off in February. Angie was AMAZING and Ryan was the most knowledgeable mechanic I have met in years. When I finish my masters degree in a few years, I will be treating my wife to a new BMW at your dealership and i would highly recommend Angie for a promotion or special blessing of any kind within the company; she is good as gold :)

Greg Frank

Service was quick and efficient. I did not appreciate the frequent gratuitous reminders of the service appointment since I am a big boy and can manage my calendar. Also, was not pleased that more attention was not given to my complaint of a rattling front passenger seat -- even though I appreciate the service advisor taking a ride with me and not observing the rattle, I would have expected the mechanics to know the internals of the seat structure and tightened every bolt or whatever holds the seat in place.

Vernon Allen

It was awesome Mr Brad was professional and courteous to me and he was prompt to help me out,I had a great experience with BMW service, Thanks again Mr Brad for help me I will recommend others to you guys.

Diann Lowery

The service was fantastic. I had a tire emergency after hitting a pot hole in Hot Springs. Angie at BMW in Little Rock was amazing. She helped me calm down and talked me thru the entire process. I had to drive to Little Rock on my 'run flat' tire. If I had been skeptical about these tires, I certainly am not now. Kudos to both the dealership and especially Angie in the service department.

Mike Dietz

Great service and Frank and all the people there are Excellent to deal with.

Rick Walters

Love my BMW 430i. Always had a great relationship with the service dept. I'm 63 years old. Love a nice driving car.

Daniel Welch

I have never in all my years had such an excellent experienced as I had with the staff of BMW of Little Rock. All your Employees bent over backwards to accomidate my every need. The professionalism, knowledge, and courtesy of my salesman, and all who played a part in my purchase are second to none. A big thank you to Terrance , and Tonya for your sacrifices on Christmas Eve away from your family after hours to accommodate my special request.

Carrie Pennington

Thanks to my wonderful service adviser, Jack Tester, my visit was great. I had a problem with my BMW on Sunday so I took it in on Monday morning. Jack was there to assist me. I was stressed because I didn't have an appointment, but he assured me it was ok and he would get my car checked out. He called me soon with the details of what needed to be done and explained everything to me. I have to say a service adviser can make or break a dealership and Jack sure makes yours great!!! He has always been so helpful when I have had an issue with my car.

Greta Scott

My husband and I had the best experience . Everyone was so nice and hospitable. Terrence Brunson is amazing at what he does. He definitely set the standard of what every car buying experience should be. Thank you all again we love our ride!

Nancy Williams

I can give BMW little Rock a 10 for today's service. They were very attentive and took care of a problem I had as well as regular maintenance.

patty criner

These folks are THE BEST!! Today was a "Ryan" day for me....he answered every question. Attended to all details and my cute car came back totally shining...all washed and vaccumed....( and I'm a Mini Cooper driver....and the BMW people still like me). They are my team. Highly recommend!!

A Underwood

Ryan was terrific to work with. He was responsive and helpful. $5k is a lot to spend. He did an excellent job explaining why all repairs needed to be done, instead of doing som now and some later. He provided me with a loaner which was crucial. I appreciate him.

Faith Gremillion

"First experience with BMW". A few minor issues were found with the CPO X1 we purchased for our daughter. The items were addressed and and resolved. I can't say enough positive things about Eric (Sales Manager) and Reed (Sales). Their professionalism, tenacity, and customer service is second to none! They went out of their way to make sure I was a happy customer! Thank you!

LaLa W

I had the absolute best experience here you could’ve ever wanted in a dealership. My car was old and falling apart because I drove it until it fell apart. I came in nervous and overwhelmed because this was my first adulthood car purchase. The people who work here are truly welcoming, accommodating, friendly, and they truly go above and beyond for people who are there to look at cars. The experience was made simple, uncomplicated, and more than anything, I was comfortable with Ryan from sales and Tonya from financing. They explained everything and never made me feel overwhelmed or pressured. I loved this experience and I’d recommend them to anyone who wants a BMW.

Tom Smith

Barry is a great mechanic-really knows his stuff. And he took the time to show me the few minor concerns he had with my car. David is an excellent salesman for a guy who says he’s not a salesman. I’m already thinking about doing the whole bmw experience next time I buy one. Angie is great too. Friendly and competent. I immediately remembered her from Acura where she took care of me for years.

Johnny Colley

As always, the gentlemen of BMW of Little Rock have taken excellent care of me. I have nothing but high praise for how my experience with them has gone. They are courteous, prompt, easy to access, and pleasant to deal with in every way possible. They have made my vehicle purchase a stress free experience. Rob Rutherford continues to handle my every need with sincere care. And his team excel in their individual specialties for my needs as a customer.

Keith Caldarera

Dylan was fantastic! He was quick to take care of my vehicle and always has great attitude. I’ve owned a variety of luxury vehicles and the customer service Dylan provides is first-class!

Blair Carnahan

Michael and Ken exceeded my expectations. This dealership goes above and beyond service. You can tell they really care about the client experience.

Jane Jackson

Great service. Courteous and helpful staff!!

ashley Bermingham

Terrance: I'd highly recommend him as your next car sales specialist, friendly, extremely knowledgable, always goes above and beyond. I can ask him anything at all times and he's always available. The service at this dealership is incredible, not that you will need much service! Already thinking about my next BMW from Terrance and BMW of Little Rock!

Linn Burns

They really took care of me and gave me a great price.

Shawn Johnson

I built my 2015 BMW 435i Gran Coupe from the BMW website and choose BMW of Little Rock as my dealer of choice, even though I live in Memphis. I'm so glad I did, because my Sales Rep, Desiree Lovell, is awesome! Anytime I had a concern or question, she responded immediately and was in constant contact with me throughout the entire process; and because it was my very first time buying new and ordering from the factory, she help put my mind at ease. She scored major points for sending me a letter thanking me for my business. It goes a long way and I will be a customer of Desiree's for life. I recommend if you live in Memphis and really want a great deal, drive the two hours to Little Rock as it will be worth it. She will treat you like a VIP! Shawn

susan charles

Very friendly and helpful staff. Great service!

Robert Richardson

Dylan is a complete pro in BMW Service. They always take great car of my car. I would not trust anyone else with my X5.

Debbie Givan

Fernando Barboza was well knowledged about the car that we wanted to purchase he was the perfect gentleman.and he does his job very well We were pleased to get someone who knew their job well and such a kind soul. Have a blessed day Mark and Debbie Givan.

Jaynie Clark

Jack Tester in the Service Department took care of us when we took our 2008 BMW 328i in for service. The car first stalled while driving on the interstate then several more times before we got home. It restarted each time. Jack provided us with a courtesy car while the technicians worked several days to find the cause. They were unable to get the car to fault again even though they drove it 300 miles in an effort to find the problem. Since nothing was found to repair there were no charges when I picked it up. If/when it faults again, we will take it back. As of now, it isn’t missing a beat. The entire serve department treated us like we were their best customers. BMW in Little Rock is definitely 5 star.

Bujar Shala

The best consumer Service we love Saif

Sharon Brooks

My salesperson was outstanding. She was professional and courteous. She provided me various options so that I could make the best choice. I am very pleased with BMW of Little Rock and I will recommend them to others.

Bobby Graham

Great service department, they do what they say they’re going to to & do it in a timely manner! Bravo

Rachel Endsley

Antoine is very professional. He answered all of my questions with no hesitation, and was very detailed of how the process would work for repair on my X5. He is definelty an asset to BMW ! I know when I call and ask for him, he is ready, and eager to help out. Alex was also a trooper to have to get me back to work. Very kind, and also seems eager to help out the customer. These two gentlemen made my experience a 10 out of 10 for superior customer service with BMW. Thank you very much, Mrs. E

David Billows

Travelled to town for a wedding. They took care of our issue without us having an appointment. They got us fixed up for our 10 hour drive in no time!!

Jacob Stringer

Dylan Long took care of me when I brought my car in for service. Very friendly and helpful, got the work done quick. I recommend them for any BMW owner in the area!

Kay Wiggins

We are now the proud owners of a BMW X3 and we love it! Owen Ford was meticulous in seeing that our every need was met, working overtime with his crew to install a hitch and make it seem easy (which I'm pretty sure it wasn't!) Everyone at the dealership went out of their way to accommodate us, from snacks and drinks to a courtesy car, with personalized service all along the way. I would call Owen a specialist in his field, and give a nod to our genius Rod for his understated knowledge in explaining the many benefits of owning the "Ultimate Driving Machine" !! We're telling all our friends to contact Owen and his staff for their driving needs. Kay & Frank Wiggins

BILL JACKSON

I had my first nail in my tire on my BMW and wanted to have BMW-LR look at it to determine what needed to be done. Although i didn't have an appointment I left home early and drove the hour to LR. I was immediately met by a service person. He was tall middle aged man with a moustache. He was extremely kind and helpful. He explained everything to me before the work was done. I have nothing but good things to say about my experience there. I wish i could remember his name.

Shilo Mitchell

The sales manager, Tarik is fantastic with customer service. Him and his team made our buying experience seem less!

joni hardy

Tristan Fowler was a sweetheart to work with! The whole team was very welcoming and accommodating and we will definitely recommend this Little Rock dealership. Tristan now feels like a friend that we will continue to value fro years to come. He made us feel like our best interest was his as well. We can't say enough about this young man! Tarik and Tonya also made a great impression and their help is very appreciated. Overall BMW of Little Rock is THE place to buy a car!!

Alex Becker

I purchased my BMW from Terence Bronson a few weeks ago and the experience could not have gone any better. Terence was great to work with and addressed all my questions to make sure I was satisfied with the vehicle I was buying. If you are in the market for a BMW then I would highly recommend giving him a call. I would definitely buy from Terence again!

Lori Beth Hope

I had an amazing experience at BMW of Little Rock. I couldn't have asked for better help. Shout out to Kris Hefner and all those there who made my experience memorable!

Joon Yoo

I had a great purchase with Tamika. TBH there was sales tactic which any of the dealership would have made me exhausted learning about the purchase process. She was being patient with me the whole time of me asking questions for my purchase. First time experience purchasing my own car. It was nervous but made it good. Post purchase of the vehicle, I seem to getting help in the future with registering the car and other questions. They had the cheapest price compare to other places in US. Flew over to Little rocks from Dallas. Building trust was my biggest challenge since I was so skeptical about dealers and watching Youtube not to trust Stealership. So far so good with their help. I will continue to see if this purchase was worth it or not. I will give 5 star for now and see as I drive this car and also learn more about the deals. Stolen Identity - I've been getting bunch of mails and phone calls after purchase. Scammers trying to sell warranty. I suspect somehow I provided info was leaked to scammers.

Janie Coulson

I unexpectedly found myself shopping for a car when my car was stolen. My local BMW dealership did not have the specific car I wanted so I emailed BMW of Little Rock and was lucky enough to have Sean call me about the X5 in which I was interested. Everyone from Sean to the sales manager to the finance team was pleasant, prompt, informative and the service was impeccable! Sean even picked me up at the airport and drove me to the dealership! Sean turned my unfortunate incident into a wonderful Blessing and I'm so appreciative. And... I absolutely LOVE my new X5!

David Mobley

So I came in looking to trade my Lexus to BMW. The service and attention I got there was simply amazing! Eric Marbley and Tamika Savage were so attentive to my every need! Then the finance guy found me amazing deals and made the process seamless! I'm so excited about my first BMW and so happy that I decided to go with this dealership!!

Ellon Cockrill

Professional, helpful, knowledgeable, explained the services needed, sent a video showing my car and the issues. Superb service. Highly recommended.

Roy Henderson

Mr. Antwon Hampton was courteous, professional and attentive . He took great care in taken care of my BMW 528i. The service department diagnose and fix my vehicle in a timely fashion. Kudos""" BMW of Little Everyone should own one just for the friendly & great customer service.

Nimbus Kane Yuan (Kane York)

Professionalism and patience embodied alongside their decades of history. I appreciate it, for it has become only more difficult to find dealerships with same level of professionalism, responsiveness, and modest pace of doing business nowadays, from a consumer perspective. There are so many inexperienced and immature dealerships out there elsewhere that I have become more appreciative of my experience of purchasing a 2012 Porsche Cayenne S at BMW Little Rock back in 2016. Although there were small setbacks such as title mail delay and small chips on windshield, but the fair efforts and sufficient attention in communication through e-mail professionally was able to ease and solve all potential problems in time and definitely deserve and worth the accreditation by BBB. Shout out to the General Manager (Mr. O.F.) and the Business Manager (Mr. W.A.) at the time, for their active stepping-in early in the deal and the sustained efforts through the transaction were very helpful and comforting. Oh, and I forgot to mention that I completely did the transaction with them by e-mail and a few calls (with e-mail for majority due to consideration for the benefits of both sides), and never needed to meet them in person to know all the above. 👍 -Kane [Personnel names abbreviated for privacy on public channel]

STEVEN DUNN

I came in to a busy Saturday morning service department. Antwone took excellent care of me, kept me informed and delegated customers in an orderly manner. Got my x5m back on the road for a relatively fair price. Antwone needs a raise, as he handled my visit and an unruly customer very well.

Anel Sahinovic

Michael was extremely helpful! Im located out of state and he sent me videos of the car and was super detail oriented and prompt in his responses! Although i decided to not purchase (not because of him or the dealer) i would highly recommend them!

Kevin Claybrook

Jack, my service provider has always been prompt, thorough, and gone above and beyond for me and my family when servicing our vehicles. I truly appreciate him.

Jamie Sims

Absolute best customer service!!!! The whole crew @BMW Little Rock appear to enjoy their jobs. Thanks for excellent service when bringing in my X5.

S S

Been going to BMW of Little Rock since we moved to Arkansas in 2005. The Service Department has been consistently excellent! Dylan Long, our service advisor, is "simply AWESOME!" He provides EXEMPLARY customer service. We feel so very fortunate to have met him. Taking our cars in for service is a positive experience for us because the dealership is comfortable and inviting. The coffee bar has a multitude of drinks and snacks and huge windows that look directly into the service department. The sales people are friendly and are not pushy nor hovering. Terrence Bronson is our salesperson. He is a pleasure to work with because he is responsive, polite, and is very knowledgeable. Tarik Boughamrani, Sales Manager, has been great at keeping us informed about the delivery of the newest models. Owen Ford, General Manager, is friendly and easy to talk to. Kudos to the people in the parts department! They are so welcoming and helpful. BMW of Little Rock is one of our favorite places. Who wouldn't be happy surrounded by BMWS?! yet it's their PEOPLE that make it an EXCEPTIONAL dealership - a worthy stage for the Ultimate Driving Machines.

Muhammed I

I reached out to several BMW dealerships but the best experience by far was working with Desiree Lovell at BMW of Little Rock. Desiree was able to help me find the vehicle I wanted without the pushiness that one typically encounters during the car-buying process. She answered all my questions and kept me updated. I'd highly recommend reaching out to Desiree, especially if you'd like a refreshing change from the typical dealer experience.

Brian Nguyen

Jack Tester is the best! In a world where customer service is an after thought for most businesses, Jack goes beyond the call of duty to keep us updated and involved in the process. He needs a raise!

Jan Pack

Dylan always makes everything so easy! I had asked if I could get an X3 to drive while my car was being serviced, and sure enough, it was ready to go when I dropped my car off. I love it when things go the way they are suppose to! (loved that X3 too)

Austin McBee

I had a great experience with BMW services. I did have a few delays in picking up but other than that Antywon took care of me professionally and graciously!!

Wade Nicholson

Excellent sales service with very friendly people. We definitely recommend this dealership to anyone! Ask for Frank!

Sasha Celeste

I loved everything about our vehicle buying experience with BMW of Little Rock. Our salesman was knowledgeable and helpful every step of the way, financing was quick and easy, and we never felt pressured or rushed to make a decision. I will definitely return for all future vehicle purchases.

Carl Lott

In and out quickly. Service was outstanding ‼️

Tom Hutchison

My experience was quite smooth. I worked with Chris Franke on my new Volvo S60. I gave me a great set of options and found the combination of incentives that let me upgrade from my Chrysler Sebring. He helped me set everything up on my car so that I could use all the features without wading through the manual for hours on end. The service was great and the car is fantastic.

VS

Great service!! Sent me an up close text video of where and what the problem was and cleared with me the price before starting the work. 5 star!!

shaneka allen

I had my car towed in because it would not start. Jack, my advisor was very helpful and polite. My car was repaired quickly and I was notified of everything in advance. Jack even applied a discount to the cost of service.

Debi Swindle

I’ve purchased many vehicles but never online. I told Tamika, my internet sales representative, what type of used vehicle I was looking to buy and she found the perfect match. She sent many pics and explained everything about the car. I couldn’t be more pleased! I love my BMW430i! Thank you Tamika for taking the time and finding my dream car!

William Lee

We really enjoyed the buying and delivery experience. Our client advisor (Frank Moseley) was absolutely great to work with.

Michelle Reeves

Service was fast and the customer service was great!

ANDY PATEL

Dylan does really awesome job. He is very good to taking care of there Customers. Also dealership is very clean , very presentable & smell really good all the time.keep the work going.

Jason Kellmer

I picked up some maintenance items for my car. I called ahead and they had everything ready when I arrived. Also put it in a snazzy bag. The salesman took all the time in the world to talk about a couple of cars in The showroom even though he knew I was just there to pick up parts.

Helen Ryals

Staff very nice and professional. Waiting area immaculate. Only complaint is that they couldn’t service my mini - when our mini dealership closed, we were informed that the LR BMW would take over service of our vehicle, but they apparently aren’t equipped for that task yet 🤷🏼‍♀️ …

Sharon Carter

Little Rock BMW always does a great job. They are very respectful of my time as a business person. You always feel like a priority to them. Thanks for a great job!!

Jerry Roark

BMW of Little Rock service has been very fast, friendly and professional. Warranty issues have been quickly resolved even though I didn’t buy the car from them. Very satisfied.

James Smith

BMW of Little Rock took me in without an appointment, diagnosed and treated the issue quickly and efficiently as they always have. Great service. Dylan is always a pleasure to work with.

Jesse Ponwith

Great experience. Thank You Michael Blann.

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