Reviews of Honda West. (Car Dealer) in Las Vegas (Nevada).

Honda West

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Car dealer

Honda dealer

7615 W Sahara Ave, Las Vegas, NV 89117, United States

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Information of Honda West, Car dealer in Las Vegas (Nevada)

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Reviews of Honda West

Angela Cheuk

Purchase our New Honda CR-V here waiting time was a month and half. Sam and Javi worked thoroughly with my husband and I in order to help us with our vehicle purchase and we are more than happy! I would highly recommend Honda West dealership. Excellent customer service , Sam even kept checking up if everything went well even after we purchased and drove off the lot! Great gas mileage too! Thank You guys!

Brenda Jepson

Great shopping experience. Darryl was very thorough, knowledgeable and kind. I wasn’t expecting to drive off in a new car the day I went in for a test drive, but the deal I received couldn’t be passed up. Very friendly staff…with the exception of the first receptionist that couldn’t be bothered to even smile. Overall, excellent customer service and happy I chose Honda West.

David Hippensteel

We were not planning on buying a vehicle the afternoon we visited Honda West. However, the professional, respectful, and courteous treatment we received from sales consultant Jason Hand convinced us to purchase a 2022 CR-V EX-L that day. Jason made us feel relaxed and appreciated. He took extra time to answer our many questions and show us multiple vehicles. Since the purchase was for my wife, he spent additional time making sure she knew how to use the wide variety of electronic options on the vehicle. He made sure she knew the vehicle's operations nearly as well as he did before letting her drive off the lot. He did this to make sure she drove safely with a brand new vehicle. Regardless of what type of new vehicle you think you want, visit Jason Hand at Honda West. He will make you feel comfortable and confident in purchasing a Honda. Jason will not simply "sell" you a vehicle. He will make sure you get the vehicle that meets your wants and needs. We are sure that other Las Vegas dealerships wish they had sales consultants as capable as Jason Hand. Visit Jason Hand at Honda West. You will not regret it.

Jon Maglanoc

The agents were nice, informative and easy to talk with. They have decent number of vehicle options in their lot. Their in-house financing is what sealed the deal. They gave me the lowest interest rate I could get elsewhere. Overall, my experience was awesome!

vangellina cable

I went to buy my first car and I couldn’t have asked for a smoother process. Jason helped me and he was very helpful with finding the car I wanted. He was extremely helpful with the entire process (insurance, how to work the car, etc). I would definitely recommend this car dealership, especially for first time car owners.

D Rl

This is my go to place to service my Honda Fit. I bought it here and I always bring it back for routine maintenance. Today, I brought it back for oil and filter change and , as always, I received amazing service. Cameron Moore was extremely polite and nice and knew exactly what to do and how to help me. Felicia Madrid was also attentive and helpful. I do recommend this place for your car needs.

Kevin B.

Just bought my first car here. The whole experience was amazing and easy. Jason hand is awesome. He goes out of his way to get you the help you need and make you feel at home. Would definitely recommend!

Esther Kwon

Sam Song helped me buy a brand new Honda CRV. The service was excellent and he was friendly and professional the whole way through. He also took the time to show me all the functions in the car. Great service. Highly recommended

Kari White

Great customer service! Appreciate the call that notified us that an Insight (white) was coming in. This enabled us to purchase the car we looked everywhere to find. The 7wk wait was well worth it. I wish I knew the name of the lady that called and remembered that we wanted this car She made me VERY happy!

Adriana Murillo

Luis was so helpful in the whole process!! Me and my husband and daughter went in hopes of getting a car after mine was wrecked. It was our first big purchase as a family and he made us very comfortable did not pressure made sure our needs were met. Offered waters and coffee at all times. We left to think about our options even went to another deal but came back to see Luis. We showed up after he had left for the day but they called him he came back and we waited for him and he even stayed after hours!! The whole team at Honda was just so friendly even our finance guy helped us out explained very thorough all the paperwork and even convinced us to get the extended warranty. Super happy with our purchase!!

carl weller

Front line employees are great. Sam is best salesman I have had in 50 years of car buying. Finance guys are great, too. Very professional. Upper management needs a course in customer service culture. He should have been directly interactive with customers who complained about unknown deliveries, rather than leave it to sales agents who should not have that responsibility. Sales agents should never have to explain negatives to their customers. Just an occasional letter from the boss to impatient customers, explaining the reasons for delay, would have raised my rating to 5 stars.

France DiNardo

This is our second vehicle purchased in 2 weeks. My husband and I got matching his and her Honda Civic Sport. Our salesman Sergio was very patient, helpful, informative and accommodating through the entire process. He delivered both cars as requested. He is very knowledgeable and friendly. We look forward to doing more business with Sergio and Honda West!

Eric Dyer

I had scheduled service online but my appointment was not on the schedule when I arrived. Felicia and DB immediately took care of me. When I came back to pick up my vehicle, the oil change had not been done. I pointed this out and Felicia immediately took care of the problem. They even gave me the oil change and other services I added on for free. This was above and beyond expectations. Great service department. I will not go anywhere else.

Marliza Louis

Bryan Jimenez is the person to see. He listened to our needs, no pressure to purchase and found us the right car. He's very personable, kind, and very knowledgeable. Also Wei Z, the finance person, was thorough and transparent. Great place to get a car.

Mirna Velazquez

Jilmar treated us super well, answered all our questions, helped us until the last moment. 100% recommended, if I know someone who wants to buy a car, I would send that person with him, I am very satisfied with my purchase. Thank you so much!

Leona Schonzeit

Purchased a 2022 Honda Pilot from Honda West and they made it a pleasure to buy a new car. I hate the process of buying new cars and by far this is the best experience I have ever had!! No high pressure and very straight forward. My husband is a researcher (always wants to find the best deal) and he was very happy with the price compared to what we were being quoted by the dealership near where we live. I will definetly drive across town again to do business with Honda West. The sales person, Jilmar, was amazing to work with and being so considerate of my time.

ivon desanto

Jilmar has been helpful and knowledgeable. Guiding me through all of the car’s special features, explaining and patiently answering questions. Happy with the services that the whole team presented. Efficient yet friendly and on point!

Christian Brigida

Took my Moms Accord to have her brakes done at Honda West. The associate made the experience great. Her name is Lani. Great customer service. We keep coming back because of people like Lani Thank you

Shelly Potter

We did not care for the entire buying process. 7 hours at the showroom and not coming home with a car was not ideal. FYI, it is much MUCH harder to buy a car vs financing it. We were asked about financing no less than 5 times. I feel had we financed, we would have had a smoother experience. As it was, we paid for the car on a Wednesday, had confirmation the wire transfer was done and complete the same day, and we didn't get our car for the two days it took for Honda to confirm receipt and of the funds and for them to be internally transferred to the local dealer. We were pushed, again, before we left without the car, to make a 'backup' financing contract so we could take the car home right then. It was not ideal. I feel the purchasing experience is geared toward financing, not outright purchase. Dimmed our excitement over everything. I'm giving 5 stars because Sergio deserves every one of them. He really was the light in a rather rough day. The showroom was immaculate, as dealership showrooms are want to be. They had very clean restrooms, snack machines. The service department looked clean when i walked by. They had a charging station for phones and we were offered beverages all day. Aside from the mess with the purchase, the rest of the experience was great. I was brought to my new car and shown how to work everything. Sergio was incredible on that. He delivered my car and again offered to show me anything. I stopped by the day after we finally got it to get paperwork and he again, answered my questions. The service is incredible. Everyone was kind and knowledgeable. Just finance you'll have a wonderful experience.

Dino Karlo Tolentino

We took our Odyssey for an Oil Change service. Our service adviser Marc is very helpful and accomodating. They give free coffee and bottled water inside the lounge for their customers. The only thing negative is that they let me wait inside the car for 45 mins before taking it, Otherwise I had a very good time. Just dont let your customers wait too long in their cars.

runningkirk wa

Great service. Thanks honda technicians!! Cameron M. was really nice service advisor. I was one of his last customers of tuesday. Still friendly, motivated, and nice personality at 5pm. Nice service at hondawest for 10 years now. My 13 CIVIC has been a great car. Hondawest is a nice environment. All employees seem positive and upbeat . i appreciate thefree coffee

Lloyd Weathersby

I've been going to Honda West for over a decade. I purchased my very first certified used car here, and then turned around and bought my very first new car here. I always recommend everyone I know to go to them, because I know they won't be disappointed. I have zero complaints with the sales department, I just wish I remembered the two gentleman that helped me both times. They were great! The last guy even drove with me all the way to a dealership far north, just so we could do some paperwork because I forgot a few things. Definitely above and beyond the call of duty. Parts department has always been so excellent and kind. They help you understand and they educate you on anything needed. It's always been a pleasure talking shop with them. I mostly deal with a representative named Cas, and he's been nothing but great. One thing though... I MISS THE BIKE THAT USED TO BEHIND THE COUNTER! Haha. Recently, I've been able to finally have the service department work on a new to us Honda Odyssey. Even if we didn't get it from them (I tried but they didn't have any in stock), I immediately brought it to them after purchase. They helped me diagnose many issues, helped me understand why things were happening and what I should do now and what I can wait on. Which is KEY! As a small business owner, I love that they're honest with you. They're not going to try and empty your wallets. When they tell you something, they stick to their word and they definitely do not try and pull the rug from under you like some places. Marc and Roberto took care of me to their very fullest. I honestly think the only thing they had left to give was the shirts off their backs. Marc made sure that we didn't go bankrupt trying to get the vehicle that my kids will be riding it in safe drivable condition. Roberto made sure that this baby will last the next 100k, his work was so precise because I checked due to trust issues. ZERO ISSUES. I know everyone out there is scared of dealerships, and honestly, I get it. There can be a lot of bad eggs out there. BUT DO NOT WORRY. Honda West will not only make you "feel" like family, they will treat you like family, because once Honda West, always Honda West. We're all in this together, and that's something you'll always feel inside their doors and out on their lot. A+++++++++

Amanda Lavine

I’ve driven a Honda for the past 7+ years, both an Accord and CR-V. I’ve serviced my vehicles at Honda West for as long as I can remember, solely due to the friendly and professional staff. I’ve had the pleasure of working with GM, Goarden Shek; Sales Mngr, Ryan Harper; and Service Advisors, Felicia Medrid & David Enox. All have provided excellent customer service and assistance, and are the reason I won’t go anywhere else. I’m always 100% satisfied. They take care of me and my vehicle service needs, and I feel added comfort driving my kiddos around in a safe vehicle. Thank you, Honda West!

luis arias

Jilmar Esperanza helped my mom and I find a good car for the two of us and was very accommodating and professional. The whole experience was excellent and would highly recommend his services when you go to Honda west.

Angel Alvarez

Nabeel was our salesman and he was great! He was very patient with us and not pushy at all! I love my car and thank you for everything!

James Silvestri

Big shout out to salesman that sold me my vehicle Brian Jimenez was professional and pretty cool,made the experience easy n painless,that's was a big deal for me. He deserves a raise. Thanks again

Melinda

Great experience buying a car for them. I’m a single female and have not had the best experience car shopping. They treated me with nothing but respect. Lovely team , and love my car.

Arlene Rivera

5 stars!! Randy made the process fun & easy!!! as a first time buyer, It’s always stressful but Randy made everything a breeze!! He also took the time to show me how everything works in my new car! Answered all my questions & was very patient with us! Everyone at Honda West is incredibly helpful!!!

Nihal Mustakim

Delivery of vehicle was early. Had a few missing components on the vehicle which was easily squared away. I found this dealership less “salesy” and more enjoyable to work with than others in the area

RoNene Bracken

Everyone was friendly and courteous. They explained everything in detail and answered all my questions. They helped me to understand my options. The process was easy. I would definitely recommend them to family and friends.

Mark Affeldt

Purchased our sixth Honda vehicle and I am still driving my 2007 Ridgeline that I purchased from Honda West 15 years ago. Purchased a new Passport and had a very professional experience working with Eric Q and Danielle.

Natalie Gamberg

From my initial contact to driving away in my new Honda CR-V, I was very happy with my experience at Honda West! Richie was so helpful and friendly throughout the whole process.

Eric

Came here to get my car serviced for a recall service, and they were able to uncover a problem with my seat belt which was all under warranty! Shaun was my service supervisor and he was very clear and was so great at communicating. What's also nice is there waiting area has coffee and you can walk around and window shop the cars on sale while you're bored. I was disappointed to see that the car wash at the end missed many spots and seemed quite haphazard, but I suppose I can't complain if it comes as extra.

Natalynn Dawn

This is my 3 Odyssey Financed/Purchased from Honda West. I am very pleased with how easy it was to do so. We are so happy to have an Odyssey again. Thank you Bryan Jimenez, Marissa Palmer & Yosbel Corrales-Garcia for a pleasant & smooth process.

erik gonzalez

Jilmar was an amazing help! They are super fast and courteous at finding what you need! Not like typical sales agents! Very honest with great communication!! Really recommend Jilmar! Best Sales rep ever met!

FaLaine GoreCooper

I hate buying a new car! The whole process takes forever. I told the young man what I wanted. Test drove 2 cars. Picked 1. I was there a lil longer than I had anticipated but I now have a new car!

William Smith

I've been a customer of Honda West since 2005, The GM was Larry Hamilton then, Now GM @ Cadillac on west Sahara. ("Both owned by SonicAutomotive ") at that time he made me a great deal on a LX Civic, I hadn't ever owned a Honda automobile before, since then I have bought 12 cars from Honda West, the customer Service has been Fantastic !! Mr. Kevin Bushy has been GM for the past 10 years. And I Guarantee nobody can sell you a car for less than Honda West or Cadillac W.Sahara ! As Sonic Automotive owns over 100 dealerships, And Kevin or Larry (GM's) will make sure that you are getting the best deal possible !. I hope this was helpful 😎 Update- 8/13/22 Kevin Bushey G.M For Honda West Has retired 😧, We All Wish Him the Best!!!. The Good New's is that Goardon the Assistant G.M. For Honda West For many years Kevin's Right hand Man!, And For Good reason's! Goardon has rightfully been promoted To G.M. And He Will continue to make Honda West Rock's!!! Hope this was Helpful 😎

Cameron Williamson

Bought a brand new Honda accord SPORT HYBRID and yes to the caps 😂.. I'm calling it my Podracer now so yeah.. ask for Eric Q he will take care of you these guys work hard. …

Carlos de Leon

I was lucky to be help by Jilmar and I wish all sales Associates have the pacient to listen and answer all the concerns but above all to try to help customer to obtain what they want I am grateful he help me a lot and I would recommend him he is great sales person very kind and he goes above and beyond to help you thank you team Honda Nely Jilmar Wei Zhang I am very happy thank you Honda west

Genesis Gil

Amazing. From the moment I walked in, to the negotiating to my amazing salesman, Richie, to my closing contracts finance rep, the experience here at Honda West exceeded my expectations. Richie went above and beyond to find exactly what I was looking for to exactly what I wanted to pay. I was exhausted coming from Toyota who treated me and my time so disrespectfully. I have been a loyal customer to Toyota since my very first car and Honda West convince me enough to make the switch. You won’t regret buying from here!!

Emily Smallshaw

Very happy with my experience at Honda West! My dealer Jason Hand was caring and knowledgeable. I felt like he truly cared about giving me the best experience and making sure that I walked away happy. Would recommend him and the team to anyone.

lelo cronk

My boyfriend and I have done many car purchases because we like to be in a new car every couple of years. Let me just say in our entire history of buying cars we have never experienced the awesomeness and highest level of professionalism and good ethics and good vibes we got from the finance manager teddy and his partner balou ( I hope I spelled his name right). These guys are 100 percent the best sales and finance people we have ever encountered during our purchase of the 2022 Chevy Camaro 2ss. You leave feeling good about the deal. We felt like they treated us with respect and the upmost courtesy and they presented options. They don’t take advantage and do unethical things most dealerships do. We will most definitely be loyal customers for life with these two running the show. We recommend them to all our friends and family and anyone buying a new or used car. Believe me you will experience a huge difference in your car buying experience ….. they’re great

Monica Valerio

I purchased a 2001 Honda Odyssey (from a private party). It was a senior-owned vehicle and drove and looked great. After my purchase, I brought it to Honda West for a full diagnostic. The service person, Joe was very helpful to me in explaining the diagnostic results in layman’s terms (I am also a senior, with limited knowledge of vehicle terminology!) I wanted to feel safe driving in this van, and authorized Joe to proceed with all the necessary repairs. I even brought it back the next day, due to another issue I encountered with the air conditioner. Again, Joe was very accommodating to my request, and made sure I was satisfied with ALL the work that was done to my vehicle. I am thrilled driving this 2001 Honda Odyssey (considered a “Classic”), and plan to take my van for all future maintenance.

Karen Mills

Daryl Best, Senior was excellent. Purchasing a new car can be an unpleasant experience. Darryl was absolutely wonderful. From the moment we pulled into the dealership we were greeted by a salesperson who was genuinely friendly and who went out of his way to help us find the person we were looking for. EVERYONE in the dealership was kind and friendly. Our finance manger was excellent. He was extremely knowledgeable and efficient in his position. He did not “push”us into offers we did not wish to buy. We will DEFINITELY be purchasing again here, and we will definitely be servicing our new Accord here. First dealership in YEARS and YEARS that I’ve been to where it was an excellent experience with excellent customer service.

carlos colin

Walked into Honda West was greeted right away (not in an annoying pushy kind of way) was asked if I wanted to check out the cars I was there to pick out an accord. Luis Perez was my salesman, he was really cool explained to me the different packages of the accords, got me the keys to go on a test drive, I loved the car sat down to finance it, Luis was really fast and helpful. Was in and out in a couple hours, If your looking for a car that’s going to last you a LONG time and Good customer service look no further go to Honda west and ask for my new home boy Luis 🤙🏼

Marion Sidon

I just had recently moved to Vegas and was only "looking" for a car. Ended up Driving away with a 2021 Accord. The team at Honda West was really patient and very informative about the many buying options I had. They worked with me one on one to see what buying option would best fit me. Luis Perez, and Yosbel Corrales helped me out from start to finish even though I ended up staying after hours. They're the best! Ask for them. Also, Ted Trevino (finance manager) was very dilligent in helping me understand everything that I had signed and agreed on. The whole process took no less than 5 hours. If you're in the market for a car, highly recommend checking them out!

Cheri Griffin

Everyone at Honda West was so polite, informative and very professional. My sales professional, Luis Perez was absolutely awesome. His knowledge about the car was very informative. He was very polite and considerate. All in all I am very happy that I went to Honda West and I would recommend it.

John Keefe

The service department is excellent. We had a catastrophic engine failure that needed an engine replacement. Honda did its due diligence on our warranty claim and after a bit of a delay, our service advisor Shaun gave us the good news that our claim was accepted. Three days later we had a new engine! How awesome is that? Shaun kept us informed throughout the process. Bottom line, our HR-V is running better now than before the failure. Thank you Honda West and Shaun.

Carol Bishop

I walked in the door and was immediately greeted by a great salesman, Darryl Best, who helped me throughout the entire process of purchasing a new vehicle. He was courteous, professional, knowledgeable, and friendly. It was an overall highly rated experience. On the plus side, I also received a very good deal on my trade-in. I've only been driving my new vehicle for a few days, and I never owned a Honda before. It's perfect, and I never understood why people became so excited about their cars... I FINALLY UNDERSTAND!!!

Valerie Withrow

I was completely satisfied with my experience at Honda West. My salesperson Richie took all the time I needed and helped me explore the available models. The financing was easy-peasy. I had all the help I needed to get the car I love.

John Schade

Overall, good experience buying a new car at Honda West. I interacted with all of the Honda dealerships in the Las Vegas metro area, and Honda West was the best. We were lucky to have Luis help us with the purchase... super knowledge and friendly. 4 stars rather than 5 because all cars come with lots of unwanted add-ons and the above MSRP price was non-negotiable ... but it seems to be that way at all the local Honda dealers in the current market conditions. I recommend this location for buying a new car.

Neil Lewow

My review is for service only. I deal with Chris. I have always dropped my car off for service and was treated professionally and repaired the problem(s) as noted in work order. Chris calls ahead to tell me price if not covered under Honda warranty and we discuss and possibly make changes at that point. Chris is knowledgeable and my car is always ready when promised. The 2019 Honda Passport is my wife's car, a nurse and she can not be without a vehicle and Chris works with us on that.

Kaleb Peralta

When I arrived at Honda west , before my service advisor Joseph Slattery could arrive I was on the phone with my bank . He was understanding of the situation. Outside of the pleasantries, he went out of his way to get me a discount. If you have a Honda this is the place to get your service done.

Kerri Rotgun

If you read my post about the Honda Henderson then you will understand this review a little better. This was our 2nd VGK signing of the day and it was awesome for several reasons. 1st- they had cool water for everyone there. 2nd- Canes had food & Pucks cookies for everyone. The people in general were much friendly and there was no car salesmen line up with the testosterone walk of judgment on display. The sales manager, Ryan Harper, totally stepped up to the plate and sat with Keegan Kolasar as he signed, and they were both sweet and genuinely friendly to everyone who had items signed Ryan was so nice that I actually want to buy a car from him. Never in my life have I met a car salesperson that was so genuine & you could tell he was so proud of his dealers

Ricky Moore

Got a good deal on a brand new Accord! Definitely recommend having Richie guide you through everything! Great service, very clean, and good environment!

Jefferson Garcia

A pleasant, easy, attentive, professional and straight-forward experience to say the very least. My car dealer, Jillmar, was straight forward with the deal and met me where I was, when it came to my budget and needs. I did not feel any pressure or rush whatsoever. He absolutely knew exactly what I needed and got me the best deal in town. I worked with several dealers in the valley and I am absolutely confident that I found the best. They got me the best deal on a super nice Civic. I am definitely making all recommendations and referrals as they come. I am happy to say that I don't need to look around any longer.

Devin Brennan (Devinbeez)

Randy was very professional and extremely helpful throughout the process of purchasing a vehicle. I highly recommend this dealership for anyone looking to buy a car.

Josette

Joe Slattery was my service advisor today and he has my utmost respect. He took really good care of me and he made sure that the service my car received was top notch. He even gave my car a free wash! Thanks Joe!

Michael Stephensen

Randy was super helpful in finding me the most difficult car to get. A 2023 Odyssey Elite!! The whole team was phenomenal! Will buy my next car from here

filseta Ayee

Wow I had wonderful experience purchasing a vehicle. He was very knowledgeable and appreciate great customer service.

Miriam Murillo

Costumer service is the best. Everyone is super friendly and they all listen what are your needs car wise. Enjoying my Civic <3

Mario Esparza

Incredibly swift help, no pressure to select a car and not an entire chunk of the day. It was about 3 hours total but much less than I had in a previous experience where it was about 7 or 8 hours long

Paul Marine

No pressure, just well mannered assistance. What more can you ask for when buying a car. Jilmar was very helpful and a pleasure to work with.

Loy Hixson

Was great to have a non exhaustive car buying experience. We knew what we wanted and it didn’t turn into a back and forth haggling. Everyone from sales person to finance were amazing. Very friendly, personable and sincere in giving us one of a kind service. Was sons first new car and to see him smile at the end says a lot for the entire process.

Kathy Myers

Jilmar provided great service and knowledge. Everyone at Honda West is friendly and Helpful. Honda Finance also has excellent Customer service.

Mary Headley

Excellent service, prompt and no BS. Recall matter handled perfectly, even gave a shuttle ride home and back. The best Honda dealer in town!!

Cristina Soba

From the time that I called and spoke to Vicki to the time I arrived and she introduced us to Bryan and he assisted us in my purchase with the very limited vehicles in town very pleasant and super helpful even financing was super easy all around a great experience. Definitely would go back and recommend.

Alee Middleton

I had an excellent experience at Honda West. Jilmar and Goardon helped me out every step of the way and really went the extra mile to make the whole experience easy and exciting. Thank you so much!

Sue Rodrigues

My car was delivered with a full tank of gas. Financing was easy. And pastries were offered us while we waited!

Thomas McMall

Best car buying experience I have ever had! Bryan and the team did a great job.

Reina Brouwers

My experience was great! This is my third purchase from the Honda West and they took care of me just as great as the first and second time. My sales person Nabeel and the Manager Danielle was extreamly helpful and worked with me on finding my new car.

Louis Brockman

I had bought my CR-V in Vegas but we live in California So when I registered it in California I paid the sales tax on it But then I realized they put that sales tax in my finance amount So I went there to get my amount I financed reduced by the taxes I already paid for in California It took some time but now I’ll be issued a check for the tax

ruofan xu

This is Tracy xu I went to honda west on Sahara today , the guy named victor arizmendi is so nice and tried his best to find the radio code for me . His service is the best I have ever seen

Cristina Mp

Honda West was an amazing car buying experience! No price gouging, no sleazy sales tactics, amazing service. The price I was quoted at initial contact via email was the price I paid for the car. Richie in sales was awesome! My needs were specific so I had to wait a little longer than expected for my car. Richie kept me updated, and when it arrived the sales process went really smoothly. I absolutely LOVE my new HR-V and would recommend Honda West to anyone in the market for a Honda.

Pat ODonnell

We worked with Ted and Gordon. It was an absolutely wonderful experience. In my 40 years of buying and leasing cars, I would rank it as #1. They treated us like a member of their family. We were very pleased with the lease deal they came up with for us and are thrilled with our new ridgeline truck. We will recommend to all family and friends.

SAMSON OTUWA

Mr Daryl Best of Honda West is a real gentleman. He guided us through the whole process with ease. He is great. Our only issue was with the manager that finalized the sale. My son asked if he could see other colors and he bluntly refused. That was not nice. If they didn’t have my deposit I would have walked out of there.

Natalia Pabon

Great service! took less than 1 hour to get my car back . I was helped by Joseph Slattery .hightly recomended.

Mr.Douglas 702

I recently purchased a 2021 Honda and I am still waiting for the floor mats. It's a nice truck but their customer service leaves something to be desired.

Jorge Franco

Excellent attention from my advisor Felicia, very professional and friendly, she clearly explained the work they did to my car,, thanks

kennedy king

Tyler Stedham and David Bean (I think are their names) we’re absolutely phenomenal! As a Canadian clearly stressed about getting home these two went above and beyond for me. My car had so many problems going on and even though they needed days (which I didn’t have) to figure out what happened, they made the most of the hour that I did have. I cannot recommend this shop enough. 10/10 would recommend!

Sophia Nguyen

I had a really great experience here with Bryan helping me out! He made the process as efficient as possible and made sure to update me along the way with any new information. It was a great feeling knowing that I was being taken care of, and I didn't feel confused during the entire process. Everyone went out of their way to provide great service, and I def recommend it!

Sonja M

Everyone was so helpful and nice during the whole process. Bryan, Danielle, Wei, Luis, and RJ did a great job in taking care of me and explaining everything. This was my first time preordering a brand new car and the process was so easy thanks to Honda West.

Shelby Rose

I had an amazing experience! Eric from Honda West in Las Vegas was so helpful the whole way. He answered all my questions and was patient with me. Buying a car is a big commitment and he made sure I was taken care of. It was all a great experience.

Roxana Sanchez

The experience buying my car from them was great!! They helped me get everything that I wanted and needed

Miranda Peloquin

I just purchased a new 2022 Honda Civic and this was my second time purchasing a vehicle with Jilmar and he could not have made the process easier once again! Jilmar and Danielle made the car buying process so smooth. They communicated well since my car had to be ordered and made sure that it was all set and ready to go when I came in to pick it up. They even helped me out in some other areas with the vehicle and I could not be more pleased with how this process went! This was a positive experience I will remember forever :)

joe harwell

Bought new vehicle, sales and financing went smoothly structured deal where I wanted to be . Great helpful staff

Nico and Caroline Prada

Everyone was super helpful. I didn’t not have an appointment but there were two guys that were super helpful greeted me right away! Salvador was really kind! My experience was very thorough and expedited so well. I was surprised how fast my oil change got done without having an appointment set. They even gave me a car wash I was very impressed. The waiting area was super clean with refreshment options. Hi I believe the service Agents name is John and he communicated with me every step of the way! I believe I was in and pit without 30-40 minutes. Thank you so much Honda and the team! I will definitely be back :)

IVANIA URBINA

Excellent dealer, great costumer service, I highly recommend this place. Sam was so helpful.

chatchaya chotisophon

I had eric Eric Quezadai helped me today, he was very helpful and he did’t give me a hard time at all. Wonderful job !!

jorge lopez

Amazon costumer service Yosbel found us the best deal. My mom love her new car.

Hendertucky Rebels

Had a very good buying experience for my mom here with Eric! She got a very good price on a new CR-V, prices here for new cars are less than anywhere else in the valley! Buy your Honda here, it's worth the drive!

ana peskin

Great service! Our service manager Karla is the best. She always takes care of us and is professional and friendly!

Gary Hara

I received great service there. I had an issue with my steering and the issue was resolved professionally.

vlad shevchenko

I visited at 3 of Honda dealership. I've been to other auto companies too. Because I have not yet decided which model of car I want to buy. I was open to any suggestions. And West Honda offered me the best options. And when I already bought a car, I filled out the documents, workers did not add a single dollar to the agreed price. Buying the car is a responsible and exciting business, well, this time everything was so pleasant and easy, that I was not worried but happy. I met not only professionals but also really good people. Thanks guys.

Joshua Wynne

Ask for Jason Hand, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. Financing was so quick I think I was barely inside the room for 5 minutes. Extremely efficient and knowledgeable.

Ileana Gonzalez

I went to Honda on West Sahara to purchase an Accord about a week ago. I had done my homework prior and checked their inventory the night before. Upon arriving I was greeted by Jilmar. He was absolutely amazing. I told him what I wanted and he worked his magic to get me into my 2022 Honda Accord. I was absolutely pleased with the customer service and professionalism everyone at Honda West Sahara provided us. I would highly recommend anyone that is looking into a Honda to pay Jilmar a visit.

Frank Kasper

This is my 4th vehicle that I have purchased through Honda West. Every single time the experience just gets better and better. Even with all the pandemic is going on right now the purchasing of a vehicle is so easy and flawless. Jimal Was my salesman and he makes by purchasing experience just better and better every time. Very knowledgeable always knows everything about the latest trends with the new vehicles. The sales managers are great even the finance is amazing. This Is my one and only dealership that I will ever use. I highly recommend it to anybody including my family members anytime they ask me about my vehicles.

David Hall

From start to finish, the entire car buying process was easy and efficient. The General Manager Goardon goes above and beyond and makes you feel like family. Our sales guy, Jilmar, made trading in my car and purchasing a new 2022 CR-V Touring extremely easy and stress free. Everyone at Honda West is extremely friendly, and go the extra mile to make your time there enjoyable. Definitely a great place to buy a new or used Honda. Highly recommend.

SkeleoRazoro

Walked in to see some numbers and decide if it's worth getting a new car. I was greeted by Jilmar, who was very polite and professional. I have plenty of experience leasing cars, and getting good deals, but I didn't have to use my skills at all. Jilmar gave me a very good deal right away. They priced my Trade In vehicle very high as well. I would recommend this dealership to all my friends.

N Tea

Honda West has the best Service Department. I had made an appointment for an oil change. Upon my arrival, I was immediately greeted by Service Advisor, Ryan Johnson. A very polite and respectful Person. He explained procedures to me. I was directed to the waiting area, which was very clean and the chairs were properly spaced apart for social distancing guidelines. Within an hour my vehicle was serviced and washed. I am very pleased with the service I received, and will always use Honda West and definitely ask for Service Advisor, Ryan Johnson.

Marian Friend

My sales rep, Sam at Honda West was extremely professional and friendly. He was more than helpful throughout the entire process and continues to be when I call him with questions about my new car. Everyone involved was quite helpful and friendly.

Ali Iqbal

I purchased a 2022 Civic Hatchback Sport Touring at Honda West on Thursday, October 21, 2021. I brought a friend who referred me to Honda West who also wanted to help me through the purchase, as it was my first time buying a car on my own. Initially, the first person that reached out to me was Theresa Orlando. I texted her throughout a couple of months. Ultimately, she was the one who told me about the incoming Civic, I liked dealing with her and she was helpful. She even offered $250 off of MSRP. Yosebl Corrales-Garcia was my salesman and sold me the car. We negotiated back and forth on the price, ultimately he wouldn't budge on the price or the protection package that they add on all the vehicles. Regardless, I was in need of a car. The way things are done now is you must put down a deposit, once the car comes in the lot, you have right of first purchase. I went forward with that. I came back to purchase the car when it finally came two weeks later. Ted helped me purchase the warranties on that day, and he was very helpful. Another salesman who assisted in the sale on that day I returned was rude, unpleasant, and made my experience one that I'd never want again. However, the saving grace of this dealership is the General Manager, Goardon Shek and he is THE reason this place deserves 5 stars. I reached out to Goardon to express my grievances after the sale. He expressed a lot of empathy for my experience and investigated why this happened. He called me back after a week or so and wanted to make sure I knew it would never happen again and wanted to meet me in person to ensure I was heard and listened to. He went above and beyond to address his staff about the issues and to me about my experience. Not only did he reach out to me, but also to the friend I brought with me to help me through the car buying experience. There is a reason he is the general manager, and he showed that in all of my discussions with him. If every dealership had a GM like Goardon, the car industry would be better off. Honda is lucky to have him and he absolutely represents what Honda is and should be. I would return to Honda West for another vehicle because of Goardon Shek. Also a special shout out to Geronimo Venegas. He was able to transport me to the dealership from work for a service issue quickly and efficiently and was very nice.

Faye Drover

We bought our car here. Turned out there was a recall on a part. My bad for not being aware of that. However, they knew about it and didn't disclose or fix it. It us a factory recall, will take an hour to fix and costs nothing. Why didn't Honda West take care of that prior to selling us the car. Not happy!

Reymar Abante

Honda west is by far one of the best car dealership I made transaction with. Janis did awesome job in assisting me through text message in setting up my appointment and introduced me with Sergio. This guy is so professional and knowledgeable with his craft, easy to talk with and no B.S, he helped me throughout the process which went very smoothly and fast. It went fast because the pricing they gave me was very fair and no need to haggle. Business office guy Tim was cool, he helped me adjust my number to where i need it. I was not forced in anything. Overall, I'm satisfied with my buying experience here.

Theresa Mccall

Felicia and Marc took the time to set my radio and clock. Thank you so much. You guys ROCK!!!

darrel smith

Sam is the man, and the team had me in and out in 2 hours. I am so happy, I am going to sleep in the back seat tonight

E M

I went into Honda West to purchase a car, and have it shipped from a sister store. I've wanted a Challenger for quite awhile, but just couldn't find an affordable one in Vegas. The sales rep I was dealing with, Gregory, had this Challenger SRT on a trade in sitting on the lot. He offered it to me, but there was no way I could afford such a beautiful car. Gregory moved mountains to get me a deal on this car, my dream car! I can't say enough about this place! They are amazing! Gregory is the best!

Shawnna Reed

This was the most smooth car buying transaction I've ever experienced! The staff was all really friendly & helpful, not pushy or overbearing. Will definitely be returning for all future car purchases!

N C

I got my Fit here about 7 years ago. I visited other dealers in Vegas and Henderson, and chose Sahara West because they weren't playing the usual games (you know,..take your keys or ID hostage, or that endless "let me ask the manager" charade) Anyway, I am probably going to get a new Civic here within the next 6 months, and thought I'd show my beloved Fit towing a sailboat, on it's way to the lake for the 1000th time!

Orlando V.

Honda West did a great job. I did not have an appointment for an oil change, and they did not hesitate to make sure I was taken care of. The service advisor was happy and pleasant. He made sure I was aware of other services that were available. I will return to Honda West next time I need service.

Peter Corba

Jarek and Jonathan made this a relatively pain-free experience. We were treated with kindness and respect. We got exactly what we wanted and love our new Honda CRV. Thank you Honda West !!

John Cerul

I cannot say enough good about this dealer so far! We had a great buying experience with our salesman Bryan Jimenez . They did not have the particular car we wanted , but found it and quickly brought it in for us. Bryan always kept us up to date on what was going on through the whole deal. This is the first new car we have purchased in 15 years, so we shopped multiple dealers and brands. The Honda we purchased was the best car for the money, and Honda West made the deal happen clean and quickly. I then had a few weird problems with the car that could not be explained. We brought the car in and it turned out to be a bad battery in the new car.... hey, it happens. They replaced the battery, washed the car and had us back out the door within the hour. The service writer, James Bean, was nothing short of awesome in taking care of us in the most professional manner possible. We own a small business and we really focus on customer service. It is nice to see that some other companies value it as much as we do! Go see these guys for a new car and your service needs!

indemiddle

Very easy purchase. My salesman Jilmar made it easy to get my car. The general manager Goardon gave me a great deal. Shelby did my financing and she's awesome! If you need a car go to Honda West and see Jilmar.

Ralph Jordan Zapitan

Nabeel is awesome. He worked with me and took care of my request. The car arrived and was set up exactly how I wanted it.

Nicole Whitaker

Great experience! I had an appointment for an oil change. I showed up early, but Dave was able to take my car back early and get me on my way quickly! The staff is friendly, and the waiting area is clean and comfortable. I’ll be getting my next oil change at Honda West, for sure!

Sabastian Diez

Just want to thank the parts department here all of them Paul, Jesus, and especially Koa for always taking care of me. Great service for many years I will always stay giving you guys a phone call!

Mark Ramos

If you are planning to buy a vehicle at this dealership in particular make sure to see Antonio. He's informative and will not pressure you buy a vehicle unlike most salesmen. I recently bought my new car with his help and it was nothing but a good experience.

Vegas is HOME

I have been here twice and the service in the service department has been great - always quality work. When I was making my appointment, I did it online because I was not near my phone and it was a very slow and irritating experience. I wanted the first available appointment for a recall service, and the scheduling format asks you to choose a service supervisor before you can access the schedule. I did not know anyone, but then discovered you have to click on each supervisor's schedule one by one. I did not care who I worked with and realized it would take forever using that pull down menu. In the corner there was a live chat option and I thought that would be faster - NOPE. There were delays between answers. The person's name was Belle J. I had to type in "is anyone there?" at one point. Then IIyass from the dealership was brought on and they wanted to call me. I asked both reps what the purpose of the online scheduling was if it required a call anyway? At one point, I had no idea who was responding to me. It was super frustrating. Normally when I have a Honda service done, it never takes more than a few hours, so I told them I'd wait. No one said anything about this service requiring the whole day. That was frustrating to find that out when I got there. It took about fifteen minutes to finally get scheduled via the online chat. Do not bother. Just call. I will never try online again. Not everyone keeps the phone next to them, and it especially should not be necessary to do it online - if you claim online is offered. I even screenshot most of the exchange because after all that, I was not even confident I was actually scheduled. Fortunately it all worked out in the end.

Laura Hendricks

I love everything about my car…. So sexy and sleek ❤️

raymond solorzano

I want to thank the people at Honda West for assisting me and taking care of me. They helped me find good prices for a new vehicle. My family and I are so happy with the new car. My last purchase was a Honda crv 2019 with Luis. Now I they helped me get a Honda crv 2022. Thank you Jilmar!.

piper hoskins

Jilmar always does a great job! Has a great attitude and always gets you the best deal he can! My family has bought over 10 vehicles from Jilmar at Honda West!

Liz Gonzalez

I had an appointment and they saw me right on time, from there everything went smoothly, they were very professional and fast to return my car, at the mean time while I am waiting I was getting messages on the status of my car, and everything they were working on. When my car was return before the time set, it was spotless and clean. I am very happy with the professionalism displayed by the Honda West people. Thank you all!

Sandra Martinez

Bought a used car from this place back in late October/early November. Mr. Darryl Best was respectful and not pushy (thank goodness lol). He even showed me the CarFax report to the vehicle before purchasing as well. I know that some people think that buying used cars is a risk, but so far I have not had any major mechanical issues! Will definitely recommend this place to anyone looking to purchase a vehicle. :) Thank you Mr. Darryl!

edina

First time going to Honda west service department because it was the closest. I had a great experience how Tyler Stedham treated me. He was above and beyond for sure!!! Explained everything very detailed ways, kept communicating with me the whole 2 days and made sure that the service I needed to be done was performed ! Because of his professionalism I will definitely will go back and maybe will if I get another Honda, I will get it from you guys! Thank You!!

Alexa Gutierrez

I appreciate Honda West and their service crew so much. Shaun is my service advisor and he always makes sure everything I need gets done. I won’t take my Pilot anywhere else and appreciate their hard work. They truly appreciate their customers.

Alexander Marquez

As soon as I arrived I was greeted. Shortly after David took my information and asked what service I needed. I started a B1 Maintenance and a transmission fluid change. David asked how many miles my vehicle had and stated that the transmission fluid change was not need. Which is great because I would have done a service to my car that was not needed. After that I waited for about an hour and was out quickly. From the start to finish my experience had always been great.

Lynn Dreitzler

Our sales person, Bryan, was super nice - no pressure! We found the perfect used car for us, price, size, color, everything! He sat and chatted with us while we waited for financing, helps relieve the stress (I don’t like car shopping). Overall it was a great experience. We will definitely go back in the future! Recently had our car serviced - probably the best dealership experience we have ever had!

Vina Vo

Henry is the go to guy when you're getting your car serviced or maintenanced! He's very personable, and tries every possible avenue to work with you. I was lucky enough to have him help me on the two times my car needed some TLC.

Tina Goode

Honda West customer service exceptional at all levels. We have purchased 10 or 11 vehicles from this dealer over the past 20 years or so and have always encountered representatives who are professional, knowledgeable, courteous and efficient. Would recommend anyone anytime to this dealer.

Calvin Spears

My experience at Honda West was totally awesome my salesman did Great job from beginning to end I’ll definitely will tell all my family and friends to buy the next car from Honda West.

Favorites for Franklin

I had a wonderful purchase time at Honda West. I sent an inquiry through there direct website. Marissa was friendly and invited me into the dealership. The negotiations with Jilmar Esperanza were very straight forward without all the ridiculous posturing that can happen at car dealerships. (so grateful!!) I went to two dealerships before this one - Honda West was AWESOME! I had a trade-in and they worked with me on the amount I could get for it. There were some questions regarding Honda Financing which involved working with Wei Zhang. He was terrific, too! Again, it was a casual, low intensity exchange at the dealership that left me feeling like I got a deal. The impression I got from the employees is that they are there to have it be a win/win proposition. I would recommend this Honda dealership! THANK YOU MARISSA, JILMAR ESPERANZA and WEI ZHANG !!

Christa Eagleton

From day one Honda West has been one of the best car dealerships and service centers I've ever experienced. The high-end car dealerships pale in comparison. Personal service is off the charts, and they make everything easy and convenient. Eric Q made buying my car a great experience (that's a first), and John C in the Service Department is the best.

Jose Buenaventura

When I had purchased my vehicle my brakes would make a squeaking sound. After some research & the salesperson I was told it maybe some dust. I shrugged it off & the noise kept getting more constant and loud. I took it in and the service person told me it might be dust as well. Again I shrugged it off and kept using my car. The noise was still constant & at this point an issue I wanted addressed. I took it in & this time they told me my brakes needed some work. They rescheduled my service & offered an available time. I came back the day & time they offered & was told it was too late to do brake work. I was pretty upset as it's very difficult to come during regular business hours. I was offered a discount which I am unsure if I received or not. Regardless here we are today. I'm very satisfied with the fact that my brakes do not squeal anymore. I'm dissatisfied with the long process & the fact that it says I declined my brake fluid to be replaced as I was never asked. I love Honda, and I am sure it gets very busy. Ultimately I would say these small things matter & while I am very understanding I am sure others would be very upset if they were in my situation.

Jasmin Runne

Henry in auto service is great! Very professional and warm. He got excellent customer service. I mentioned to him a problem that was not taken care of last visit, and he handled it himself.

Johnny Camarena

The process was very easy, quick and straightforward. I highly recommend this dealership if your looking for a new car make sure to ask for Eric! He took care of me and I would recommend him to anyone that is interested in a new honda.

Ushko Mi

Randy was informative and helpful. First time to lease a vehicle and not being a fan of the idea, it was nice to learn that there are a lot more options to leasing now than there used to be. We will see, when it's time to turn the lease in, if we are as excited as we are now. The car is beautiful and we look forward to the future trips it will take us on.

Pat Cell Phone Stutts

First time to visit with W Sahara Honda service dept.......Carla my service rep was professional very courteous. I got right in and was out within an hour for oil change and transmission fluid change. Prices were very reasonable in comparison to an automotive shop in the neighborhood.......good experience and will,use them again

Joe U

I was attended to promptly and professionally. At the end of the day, the Service Advisor (Henry Mendez), delivered excellent customer care advice - met me in a most friendly manner to explain the type of service performed in my car, and how to guide against future occurrence. I left Honda West Sahara Avenue workshop very satisfied; it is highly recommend. Thank you, Joe U.

Rosa Wong

Mr. Eric Quezada was outstanding! Very professional and welcoming! Ms. Marisa Palmer was equally awesome! Very efficiency and accurate information! I was in Honda West parking lot Saturday morning looking for New Civic Hatchback white color. When I arrived a salesman was approaching outside of parking lot, after I told him what I was looking for, he told me they do not have any and told me don’t waste time cross town, he said No new hatchback at all. Thus, I left without went inside their showroom. Search Honda.com - Honda West have few new Civic Hatchback and 2 of them are white. I sent a request online right away. Marisa contact me within 15 minutes about the car with accurate information. Saturday (same day) late afternoon I was in Honda West paid deposit for my new car - Civic EX (CVT) Hatchback - White Pearl. Exactly I wanted :) Great experience and would definitely recommend to anyone looking for a Honda. I would definitely recommend to anyone looking for Eric and Marisa. Thanks again guys.

Heather W

Just bought a pre-owned vehicle from Randy & Danielle. The process was easy peasy and they were very fair. Ted papered the deal super quickly and was awesome. All of our associates were low pressure, which is always appreciated. This is our 3rd vehicle purchase from Honda West and we will be back! Thanks Guys!!

Angelina Contreras

I've come here a few times for my service appointments, and they do not disappoint! My latest service advisor, Chris Lechuga, did a phenomenal job on my car. He was on top of communicating with me any and all updates regarding my vehicle, and the service itself fell between the estimated time Chris gave me. I look forward to coming back here for my next 5k mile service.

Andrea Carter

I was so happy to shop at this Honda! I was trading in my civic and swapped it for a newer fit. Larry was AWESOME and I really never felt pressured or that I was just a sale, he was super accommodating and showed me a car that we didn't plan on test driving but I ended up taking home that day. He was great with all the questions that came up about the car. Wei was my finance manager and made the insane paperwork super easy to understand. Everyone was great, I would absolutely come back to this Honda next time I'm looking, but the car I picked up from Larry is honestly so great it probably won't be for a while.

Liah Poirier

I loved my experience and it was all worthwhile, fast, and excellent service

Steve S

We have taken our car to Honda West the last several years and we have always received friendly service. John Colgan is the service advisor who we ask for by name because he is honest and straight forward. He is knowledgeable and thoroughly explains everything to us so there are no surprises

Doreen Purchia

New to the State I needed maintenance on my 2018 CRV. Honda West worked out fantastic for me. They had an opening the next day. Great easy organized service. Chris was friendly and professional. I'm very happy to have found Honda West. Thank you. I really like their personal service yet very safe way in these strange times.. I'll be back.

Kanlaya Onthalai

Richie was very nice he’s taking me faster snd I’m very happy to have my car .I love this color.Thankyou for everything Richie.😄😄😄😄😄 …

Caitlin Belding

Jilmar Esperanza was our sales person and he was great! We came in late on a Wednesday, and Jilmar made the process as quick and as easy as possible. He was personable and not pushy. He took the time to explain everything to us, which was greatly appreciated. Couldn't be more satisfied with my experience/vehicle.

Jesse Sutherland

Extremely helpful and respectful. I originally went in for an oil change, and while there I had also asked them to look at a part that I felt was starting to go bad. Not only did they take a look, but they also looked into a replacement part and ordered and installed it the same day. Everyone there was so friendly and I really appreciated the COVID-19 health and safety protocol's they've implemented to keep everyone safe. Nice job Honda West.

Tony Wittwer

Donelle was great and the salesman was on top of things. However I have called twice. Last Saturday and then again yesterday with no response. I wanted to know if the service warranty included tire rotation. Why didn’t anyone call me back after 2 requests. I think you could do better than that. I feel like not recommending your company to any one wanting a new Honda. Thanks Tony

Victoria Carlson

Honda West on West Sahara Ave in Las Vegas is the best auto service in town. The service manager Brian Haffey Is always kind and knowledgeable. He listens to your needs and concerns about the car and they do an awesome job every time I need a service for my Honda. I could not be happier with the customer service they provide. Highly recommend this place to every Honda owner. Way to go Brian and his team!!!

Maria Becerril

RJ was amazing. I think I showed up about 30 minutes early and he still helped me out. I had to take my baby with me and they were so kind and parked my car off to the side instead of having me try to load my baby the stroller and car seat quick where they drop off your car. This was a great help to me and I didn’t feel rushed because there was no other car behind me trying to leave the bay at the same time as I was trying to load everything. You made the experience so much better thank you.

Kelleen Horner

Randy Patterson was awesome! He was patient and took me around the whole lot helping me find what I was looking for. Once I finished all the paperwork he was thorough in going through all the buttons in the vehicle too. I had a Honda Odyssey for 13 years and never had any problems. Just bought a CR-V and am hoping it will last a long time too!

Priscilla Ortiz

Was great experience from start to finish. Jilmar was amazing, took on a complete tour of our new car. Finance was fast and easy to understand.

Julio Avila

Chris was extremely helpful. I needed an oil change and he was quick to inform me how long it was going to take. He did offer other additional services that they recommend but with limited time he informed me of what he was able to do and then agreed that the remaining services can be done at a later time. I will make sure that anytime I schedule my services I ask for Chris.

Choni Botnick

Great experience purchasing a car here. Eric was really amazing. Explained everything to me and made me feel very confident with my purchase. I also checked out Findlay Honda but was not satisfied with the service there. I am very happy I ended up purchasing through Honda west.

windy ross

I was able to drop off and pick up my car when it was convenient for me. Service was done and recall item was fixed.I have a tire balance issue from the last time I visited but you said the pulling was normal. Not sure if that’s correct but I will monitor that for the time being.

Las Vegas Jules

Always excellent customer service when I have my Honda in for maintenance! Nice waiting area, charging stations with a cubby desk and chair, coffee and water, tv available for watching, kid friendly. I give them 10 stars! 😁👍 …

HendzS S

Honda West’s CJ Young did a very thorough job on my Odyssey. There were certain things in the car that needed a simple fix and he did it! I’m absolutely happy with the way the service was done. Short waiting time, thorough inspection, incredible customer service! Thank you!

Matt G

Excellent customer service and calming voice by Chris L. In my opinion, he is a hardworking and smart guy by quickly giving me multiple options and assurance. He helped me focus on the radiator replacement instead of the whole cooling system which I originally mentioned. A bit of background: My 22 years old Honda has a crack on the radiator plastic cap and the car is only worth about $3K; however, the cost of replacing the whole cooling system was about $1.5 K. (not including water pump and timing belt since they were replaced before). He noticed that I was not too happy so he offered an after-market which cost considerably less and let the mechanics find out if hoses and other components need to be replaced. In the end, it needs only a radiator - thanks for the honesty. Sending customer home during waiting and carwash were great bonuses I am glad it got fixed so I don't have to pollute our environment with coolant.

Kelly Kuan

The sales David is a pleasant and good personality person, we just like friends to talk with each other. He is sincere and honest, he also very patient with my many questions. The financial department also is a professional and good manner young man, they both are very patient and knowledge with their job, I enjoyed my experience, and I definitely will refer friends to Honda West. Kelly kuan

El Jefe

I went in to Honda West for an oil and filter change and the service technician was on point. He was professional, and knowledgeable and gave me all of the recommended maintenance my Honda needed. I ended up having the work done, car washed and put the door in about an hour more or less. My experiences so far at that dealership have been very positive. Good job guys!

JOPEY Daddy long legs

Randy was very knowledgeable and professional. He made the whole process very simple, and I left feeling confident with my decision. Thank you Randy for all your help and answering all my questions!

Ken & Jen

Our experience with Honda West started out well, but that makes sense because they want to sell you a vehicle. However, once the vehicle was sold, getting a hold of the sales team was difficult. Darryl Best never gave us our old plates, and yes, that could be partially our fault for not asking, but this was our first time trading in a lease for another lease. Transferring plates wasn't even on our mind. So we had to go to the DMV to get new plates, which is always fun. Wish I could give a better review because everything was smooth up until we signed the papers. Update: 6/3/20 Since this is a review for both the dealership and the service, I bumped up the score from 2 to 4 stars. Karla in the service dept. is absolutely incredible. And all of the service folks we have encountered have been super friendly. We would highly recommend Honda Service.

Elizabeth Rodriguez

Ted Trevino helped my son buy his first car. He went above and beyond. We were in an out in about 2 hours. Well stocked inventory, friendly and courteous service. One of Las Vegas' best dealerships! I will be back for continued service!

michael benton

Purchased a 2022 Accord LX ....Online experience was excellent as was telephone encounters . Outstanding service from Larry Powell , Richie Vazquez, and Wei Zhang....I would definitely do business with Honda West in the future ....Everyone treated me with upmost professionalism and courtesy....Going the extra mile they even managed to facilitate getting the windows tinted so it would be done when I took possession of the car ...

Taylor Slattery

The service was very quick and easy. I got general maintenance done (i.e., oil change and tire rotation), all within a reasonable price, as well. It took about and hour and a half and they texted me as soon as my car was done. I also appreciate their contactless payment, which was both safe and convenient. I really appreciated John Colgan who was the service manager that was in charge of my maintenance. I’ve been going to Honda West for the services of my 2017 Honda Civic for 3 years now and have always liked their work.

Orlando Virella

I took my car in for an oil change and did not have an appointment. CJ greeted me in the express service lane with a smile. I was helped right away and explained all of my options. CJ ensured that I was informed about the progress of my car. It was an excellent experience. I would recommend taking your car to Honda West for all of your service needs.

Amanda Davis

They are wonderful here! Super caring and professional. I needed to turn in my lease and get a new vehicle and they were ready to help with all the requirements and requests that I wanted the new vehicle to have. Antonio (salesman) was very knowledgeable and answered every question I had - he even followed up with me the next day to make sure I didn't have any other questions! Tim and Atiq (finance) were super helpful too - making sure I understood what my warranty and tire/wheel coverage entailed and what all of the documents I was signing meant. That was something refreshing, usually other dealerships just tell you to sign and don't explain what it means. If you're looking for a new (or new to you) vehicle, I highly recommend seeing the team at Honda West!

klodian Dorzi

Went for usual maintenance Tuesday and the very next day for a wheel alignment. Dominick is very helpful, professional and friendly. Exactly the kind of people u need in that department. Time wise, I got out very quick on the oil change, as usual. I make an appointment online first. The alignment took exactly the time quoted to me and i got a discount as well. Plus car washed etc. Thank you for that!!! Yes, with service like this, it's not a hassle to visit a dealership for maintenance. It's actually nice for a change.

Michael Flores

I was sitting in the bay for about 10 minutes before an advisor saw me ( in the non-appointment drive up ), but the one who came out was courteous and prompt. I even got a car wash this time, last time I didn't....so maybe it's hit or miss. Otherwise, everything was cool. Four stars for making me wait so long.

Rogelio Reyes

My 2017 Honda Accord that was scheduled service at Honda West was excellent in the matter of my new Service advisor named, Henry Mendez. He is exceptionally Good and patiently explained to me the Service needed in the future Service needed. Actually, this is my first Honda and I a.m Happy for the Services you are doing to your valued clients like me. Two thumbs UP for Henry and to Honda West.

Jennifer Villalobos

Had been looking for a car for a couple of months now. Every dealership we were going was giving us the run around and wasn’t willing to negotiate. In steps in Honda West and Antonio. Antonio was straight to the point and asked us what we were expecting from him. We were able to find the car we wanted, test drive, and make the deal we hoped for in less than an hour! Every step of the way everyone was super helpful and would highly recommend Honda west and Antonio

leo pena

Really want to thank Jason for his communication through this process, love my accord !

estajosue

Great service! Greeted and took care of me right away. The estimate actually ended up being more than they charged me which was great and unexpected. They quoted me about 1-1/2 for an oil change, tire rotation, fluid top off, and inspection, but it only ended up taking about 50 minutes. Amazing experience from start to finish, and will be going back. Thank you CJ and Honda West!

Nelson Villalta

I came to this location because my mother had gotten her Honda Civic here and she loves the car and has always had great customer service here. Sergio helped us out and he was amazing at getting exactly what I wanted plus some. I love my CRV so much and I'm so happy to have joined the Honda family.

The Force Of the Phantom

I was very pleased the service provided at Honda West. My sales person, Ted, was so very helpful and knowledgeable about the vehicle that I was interested in. He was very patient and took his time to explain all the new technology on the 2017 used Civic EX that I purchased (my previous car was a 2010 without all the bells and whistle‘s or technology). The car is clean, it runs great, and I got a great deal on it. Thank you so much to the entire team at Honda West, especially Ted! UPDATE: Just had my oil changed in the Service Center. Although I have always been leery of taking my vehicles to a dealership for any service, I am glad I took my car back to Honda West. Very professional with no pressure to do any more than what I went in for.

eduardo alvarez

I had a great experience with the Car Sales Man Randy. He was very friendy and easy to communicate with him. What it would made this perfect experience would it been that the dealer did not give me the Free registration as advertised and they did not offer me anything for been a returning costumer.

Michelle B

We had a great experience purchasing our Pilot. We were expecting pushy salesmen to come rush us upon arriving but thankfully this didn’t happen. Larry Powell and Javier helped us with our purchase, they were great and were able to answer all our questions. Both gentlemen were patient and obliging with our negotiations. We would definitely come back to this dealership to buy our next vehicle so long as we experience the same great customer service. We love our new Pilot!!

charli prisbrey

Greg Larson was absolutely amazing. We looked at a few vehicles, decided which one we wanted and within hour n 1/2 we drove off with our new vehicle! Quickest service ever experienced at a dealership, the nicest people and they get straight to the point without jerking you around. AMAZING experience and amazing vehicle! THANK YOU Greg for making our experience a one of a kind and thank you Honda West!

Ashley Moore

I made A 3:30 appointment on a Friday afternoon. After showing up 15 minutes early, I waited A little to be seen but my vehicle was still taken back before my appointment time. Everyone was super friendly and I was In and out in an hour with multiple services that were done. I always go to this Honda for my service and I will Continue! 5 star!

Jay

When I came in I was helped by Danielle. She was exceptional! She handled my budget, aesthetic, and most importantly my business very well. I went to several dealerships trying to suit my needs but kept finding overpriced cars for little to no good features/deals, and Insincere people. Im happy I shopped with them! Love my car. —update: few months in with my car, they gave me a complimentary oil change & RJ handled my car efficiently and fast ! Thank you again !

Daniel or Cassandra Arthur

Our salesman Eric Quezada was outstanding! Very professional and welcoming! The gentleman in the finance department was equally awesome! Great experience and would definitely recommend to anyone looking for a Honda.

Wes Weston

The assigned service writer was quick and knowledgeable. He remembered me from last month.. They did exactly what I asked of them in the 1 hour time frame I was quoted for time to take to finish the task.. They service crew text me while I was waiting with other issues I may want to consider fixing.. I was able to decline or approve by just clicking a button. When they were finished I got a text to pay right from the phone.. It was quick and easy. The service writer had my car washed and ready to go.

Sheraunda Niles

I needed to have the brake fluid flushed and a bulb changed for the signal lights. Karla who was my Tech Advisor was very courteous and kept me updated with the details of my car. This is my second time having her as my Tech Advisor, and the customer service experience has always been great!

Amber Contreras

My mom assisted me in starting the shopping experience online (she was on a mission to find me a good deal in preparation for my first baby, her 1st grandchild) with the help of Danielle and when I came into the dealership I was immediately greeted by Darryl who addressed me by name and was ready to assist right away. My mom had already laid out the numbers that needed to be in place for me to consider it a great deal and they delivered! Danielle also came over to greet me after Darryl and had me look at the floor models while confirming briefly the convo she had with my mom previously. They gave me a great price for my vehicle and didn’t try to shortchange me on my trade in. They made it very easy to do business and I would highly recommend working with Darryl aka “D. Best” and Danielle. I am so so happy with my purchase!

Karen Browne

My 2018 Honda Fit had been struggling to start. It always did eventually start but I was worried I might get stuck somewhere. I called Honda West on Monday got an appointment for Tuesday morning. Pulled in the appointment line and Henry was there to help me within a few minutes. I went to the waiting room and soon Henry came to tell me I now had a new battery at no charge because it was still under warranty. Henry was very helpful and friendly. This was a nice experience with a great outcome. Thanks Honda West and Henry.

Jennifer Alfredo

Really never felt like they were forcing us to buy a car. Took our time, answered our questions, even stayed opened late to finish the deal. Thank you Honda west and J. Hand for the great experience and my new car !

Aileen Atienza

I have to wait at the waiting area since I did have a ride going back home and coming back. They did practice social distance and even the people who are also waiting is practicing the same thing. Since I am waiting at the waiting room they had informed me the possible time that the service can be done. I had appointment at 8am and the service repair can be done by 1 pm. Which I know quite a long time. I did mind waiting in the waiting room. The staff did told me that they will do what they can do to finish as fast as they can. Which I did I appreciate. The only thing I am upset is knowing that I am waiting in the waiting area they had to call my cell phone instead of calling my name and looking for me. Because, that what I saw and notice around me. That the staff are calling each and one around me to let them know about updates and if the service was done. I just had a bad experience with other dealer before that was the same treatment I got from them, even after talking to the manager and complaining about it. And I even have to find the person which was never available and find where they park my car. But the good thing is the person in Honda was there and told me where I can find my car. So thank you for that but please do try to find me first in the waiting area then call my cell phone if you can't find me. The reason for this is that you see me as a valuable costumer and it makes me feel equal and respect like the other costumer. All in all I will still give a 5 star rating. Thank you for the service.

Costas Tassiadamis

Great Dealership and Great people. Patrick Medina worked with me all the way to driving off the dealership with a new vehicle. I think that I got one of the best deals in the market, and we have worked it out in record time as well. Very Happy with my new Honda and with the Honda West Dealership.

Sarahfina Somnambulist

I just bought a new to me Honda a few months ago, heard that the service department at Honda on West Sahara was good and decided to give it a try for myself. I was greeted promptly, all of the staff (especially my service advisor RJ) were very kind and helpful, clear about details and pricing of the service I would be receiving, and the facility was clean and well designed. I’ve been to other dealerships with other cars for the same thing and was never made to feel so comfortable. Stoked about my Honda, stoked about this service department and I look forward to a lasting relationship with them.

Tat Chan

Exceptional service at Honda West, I originally went to my local Honda dealer but had to cancel and go to Las Vegas for a trip. While I was in town I decided to get some recalls done while I had some time. My local dealer told me I had four recalls but would only do two because the others had expired, I expected the same here but Greg and Honda West did them all without any mention of expirations, in fact I didn't even notice until I read the invoice. Kind and courteous treatment, ultra fast service for no charge recall service and a free car wash without having to ask. I typically don't like to go to dealerships for service but this experience has changed my mind. I drove two hours for service and I will continue to do so because I couldn't be happier with Greg Allen and the team at Honda West. Thank you!!

Brent Tell

Everyone was friendly and efficient. Took in our company vehicle for an oil change and it was the same price as one of those quick lube joints. The service adviser, Richard got me in quickly, let me know of recommended service items and go me out within the hour. Great job!

Michelle Lopez

Can’t even find the right words to use for how great this dealership is. My brother got a car here and told me how nice everyone was and I thought he was just exaggerating. He definitely was not kidding. From the moment I started my car buying experience I felt like I was truly valued as a customer. Bob was so great and so honest the whole way. A lot of people hesitate going car shopping because they immediately think they will be pushed to buy so the dealer makes there numbers but I never once was pressured. Bob said he’ll take care of me from day 1 and he sure did. I am more than satisfied with this dealership. Even the finance manager, Mr. Rodriguez was so friendly and sweet. Definitely made the signing part stress free and funny. Thanks again Honda West! I wish I can give more than 5 stars.

Jessica Bocanegra

I recently purchased a new Honda Accord SE. We worked with Sergio who was exceptional! All the staff we met on our visit was professional and provided great customer service. Highly recommend.

Margaret Young

Our salesperson was awesome. Darryl B. was very friendly, knowledgeable and professional. He was so helpful, answering all of our questions regarding the models we were interested in. Our finance person, Antiq was great also. It was a very pleasurable experience. We were treated extremely well and respectfully from the moment we walked in the door. Thank you Honda West, and I look forward to a great working relationship in the upcoming years.

Charlie Fitzgerald

We were extremely pleased with our buying experience at Honda West. We were buying our next Honda Accord to replace the Honda Accord we purchased here in 2004! It was time! Our sales professional was Eric Quezada. He was very good and listened to me when it came time to “haggle”. We got the same amount for our trade in as CarMax offered with no hassle at all. Atiq was our sign the papers man and he was awesome as well. The entire experience was just as great as it was 17 years ago. You will not find a better dealer experience than Honda West.

Octavio Mendoza

Had a wonderful experience sales was pretty good about meeting the price I was looking for that was in my budget. the servicing of my vehicle was great I came back to service my vehicle. Spend no time to get checked in by a wonderful women named Heather. she definitely took care of all the problems on a Fast And Timely orderly manner , she was very detailed about what was done to the car and gave me a call back a couple days later to see if everything what's good. thank you for your great service and thank your crew. Definitely not much you can change,thanks for the great job. You guys are amazing with your great service. I am very pleased

Stephen Chang

This was my 3rd maintenance oil change for my 2019 Pilot. Mr. CJ Young, was very professional and pleasant to talk to. The service was outstanding and the promised wait time was perfect. They oil changed, washed my car and sanitized the inside in less then 2 hours. This is a great place to have your car serviced. Thank You! HONDA WEST!

David Domovic

My experience at Honda West was great! The administrative staff and sales staff was knowledgeable, professional, and very friendly. Sergio was my salesman and his good personality made the process easy. Wonderful place to purchase a vehicle!

Marilyn Agnello

Made an appointment with Karla, and she was great. She met me when I pulled into the Garage, and we had some light conversation, along with explaining about sanitizing the inside of my car. My car was completed before the estimated time that she quoted. She thanked me for choosing Honda for my service needs.

Anik Gal

CJ is the best car adviser at the service department. He goes above and beyond to help with coupons or discounts that Honda has to offer. Besides that he has a lot of knowledge and explains in little details all the service that needs to be done. hes young, polite and very charismatic. i had many problems with the service department and been through so many different advises. I was even called a liar by the manager and thought about never coming back. Then, there was a light at the end of the tunnel and I’m one happy customer since I got my car serviced by CJ. Keep up with the good work CJ! Thank you!

Barry Bennallack

I was greeted with a handshake and a smile immediately after I pulled into the service bay and my requests were taken care of within a half hour. Everyone I spoke with was positive and enthusiastic and ready to help.. All in all a well received experience. I would definitely recommend this service department at Honda West to all my friends and family. Thank you!

P LL

Recently sold my Truck. Adam gave me a Prompt,Honest appraisal and Scott did ALL the paperwork efficiently. Great Guys to deal with and, if i were in the Market for a New Honda, The Sonic Group would be my FIRST Choice, Unexpectedly pleasant experience.THANK YOU

Edward Blubaugh

I bought a car from this dealership and it was as pleasant an experience as I've ever had buying a car from a dealership. Thats not saying a whole lot as some of my experiences with other dealerships have been horrible but they did good taking care of issues quickly. Their service department has been very honest, quick and they communicate well. I would actually recommend them to others.

Steve Beaudry

The main reason for my visit -- an oil change -- went fine. (It was pricey, but it went fine.) However, in my previous visit two months earlier, when I had major service done, my driver's seat was altered so that I couldn't go back in the seat as far as I could previously. The plan was for the technicians to check it out during my oil change visit. However, upon my arrival, I was told the seat check would take "several hours" -- which, at the time, I didn't have.

Matterson Grey

Today, I experienced one of the easiest and most enjoyable car purchases in my life. I have bought all levels of cars from full size SUV to high end BMW to used trucks. My salesperson today was Randy Peterson. He was professional, considerate, knowledgeable, and an absolute gentleman. He went above and beyond to locate the used car that I was searching for from an Internet posting. The entire staff at the office was efficient. My finance process was seamless and painless. Thank you Honda West for providing such great “no pressure” service and for helping me to find my next favorite vehicle. Rebecca R.

Gladys Lopez

UPDATE ON MY EXPERIENCE 8/26/20 - Today I took my car in to get the damaged part installed/replaced. Brian, the service manager, gave me a call first thing in the morning so I appreciate that he took the initiative and I didn't have to badger someone again to get an update on the matter. I explained to him WHY I was upset with the situation and he respectfully listened to what I had to say and was sympathetic. About 30 minutes later, I was able to drop off my car and go back to work and they'd call me once it's done. I'm happy to report that my car is now fixed and the communication with Brian was superb every step of the way. This is what I value the most in the situation. I think a lot of the headache could have been avoided with a simple call back. Kudos to Brian for his professionalism and understanding, and to the rest of the team that fixed my car quickly. It looks great! Confidence restored with their team so thank you to all for caring and wanting to make things right. Extremely disappointed with the service I received today. I made an appointment to take my new CR-V in for its first oil change and the process was great up until I was lied to and my car was damaged. I was greeted and checked in by the service advisor (Dave) and told that their car wash machine was out of commission today due to them needing to replace a part so I wouldn't be getting a complimentary car wash after the service but could come back at a later date and they'd run it through the wash for me no problem. This was no biggie for me since I just had my car washed a couple of days before. I left my vehicle there and went to work. A few hours later when I was notified that my car was ready, I went and picked it up from Dave/service relatively quickly. When I got to work and went to get something out of the passenger side, that's when I noticed the dent/crushed in plastic piece that's attached to the window on the rear passenger side door (hard to describe so I'm sorry if it's difficult to visualize). On high alert, I then started to inspect the rest of my car and that's when I had seen the dry and wet water marks all over. MY CAR ENDED UP BEING WASHED ANYWAY DESPITE WHAT I WAS TOLD!!! My car did NOT go into the dealership with any sort of damage. I immediately tried calling Dave multiple times and left a voicemail but to no avail. Why is it always so hard to get a hold of anyone at a car dealership, let alone get a call back? After repeated failed attempts in reaching Dave, I asked the receptionist for the service manager instead and she put me through to Brian. I left Brian a message as well explaining to him the situation and he did call me back within 10-15 minutes. I explained to him what I was told, what happened and offered to send him pictures of the damage and/or drive down there after work to show him. After he received the pictures, Brian stated he would order the part and give me a call with an update as to when it can be repaired. I'm angry and frustrated that I was lied to from the very beginning and even more so that after trying to get a hold of the person responsible for the lies, he still didn't bother to call me back. It's end of day now so it can't be because he's too busy. He could have given me a call towards the end of his shift when it's not as hectic I'm sure. Had I not taken the initiative to be persistent in speaking with someone, I'm sure I'd still be sitting here with my issue unresolved. I really hope management takes what I have to say seriously and coach its staff on being forthcoming with its customers and having some integrity. Don't just blow people off because you don't want to deal with the problem. So unprofessional! I highly recommend that people inspect their cars BEFORE and AFTER getting serviced here. Especially if they're going to run it through their car wash.

Brian Munch

We had just returned from a 2000 mile road trip in our 2013 Odyssey, during which we had a close encounter with a couple of Portland's many potholes. Also the plastic protective shield that protects the undercarriage and engine separated from the frame and wrapped itself around our right front tire, so I was pretty sure an alignment was called for. The problem was that we were about to leave again, so the work needed to be done asap. No problem! The parts department overnighted a new shield from Los Angeles and Karla, our service manager, scheduled an appointment for us the next day. Shield replaced, wheels aligned and fluids changed in just a few hours (even though they were crazy busy!), and now the car drives like new again. Driving another 1400 miles will be a pleasure.

Ben Cortez

Would like to give a big thanks to Darryl Best my sales rep for making my purchase stress free and Javier in finance for getting me the deal I wanted.

Mike Ramos

Updated post: Went in for an oil change, and was notified that I was eligible to trade in my lease early on my Honda CRV. I was assisted by Jilmar. We looked into different options that fit my budget, and found a 2021 Honda Accord SE. I am extemely happy with my purchase, as everything was quick and easy. Honda West and Jilmar were able to set me up as close to my last lease deal as possible. Overall, this is my second purchase at this dealer, and always a great experience, with sales and service. Thank you Jilmar for the service, and Honda West team for making me a happy and satified customer. The process was made easy, first I did most of my trade online, and once I went to dealer, the process was a breeze, spent a few minutes to try and get a deal to fit my budget, but in the end the deal was great, and I walked out with my new car, thank you to Bryan Jimenez who made the process that much easier. Happy customer!

Ash Mendez

It’s always a great experience when I go to Honda West! I came in today to do my usual oil change, but I also had a coded light on as well. RJ was very thorough at answering any questions I had to explain the maintenance services that needed to be done in addition to my oil change. I’m huge on customer service. RJ was friendly and professional from start to finish. It just solidified why I always love coming to Honda West and why I refer my loved ones to them.

Linda Morris [Jacobson ES]

Dave took very excellent care of my Honda CRV - I was so grateful. He was professional, curious, told me what to expect, and my car was returned in great shape and earlier than he had promised!! :)

Kelvin Jav23

My experience at Honda West was quite amazing for a first time financing a car. From the moment when I called to make an appointment. To the sales representative Patrick making me feel welcome at the dealership. Also, Finance manager Javier with his patience and ease of explaining every detail of the payments and warranty. Thank you Honda West at Las Vegas.

Evanne Lorraine

Had to wait 20 minutes for my scheduled maintenance appointment to begin. My coupon was misplaced, but honored. My dashboard display was changed. Relatively minor irritations, but not a stellar experience. Amending my review because of Karla, who handled my recent visit to Honda West with grace and efficiency, making the chore of getting my civic serviced into a positive experience. It helped that I wasn't kept waiting forever on arrival and that I didn't have to argue to get the price promised. :)

Steve Lalangan

Experience was amazing when John assisted me, he explains some maintenance code on my vehicle. My only thing is, I was there as a walk in and waited 10-15 minutes and nobody assisted me and 2 cars came in, though I understand that they have an appointment and they assisted them right away, while me been waiting and left hanging. Is it not fair, they should come and assisted me after the other car. But they assisted the two vehicle let me hanging for few more minutes.

Michael Herbert

Excellent experience! Done from the comfort of my home and delivered to my house. I love my new Honda Civic LX hatchback! I told them what I wanted how much I could afford and I am now very satisfied. I will be back. Thank you Victoria my helpful first contact in sales. Thank you Teresa, Sales Manager with professional follow up. Thank you Javier in Finance. You couldn't have made it easier. And finally thanks goes to Randy who was our last contact in sales. He was knowledgable and showed us the features of our chosen vehicle so we can get the most enjoyable experience from it. Buying from Honda West was the best car buying experience my wife and I have ever had. Mike and Nancy Herbert proud new owners.

Z- MC

The Dearler Mr. Bryan Jimenez are very kind and patient, especially very specialized. He introduced Performance details of the car, and price step by step. He helped me to trade in my old car CR-V. And he kindly helped me to take out my items stuck in the glove box of the CR-V. He is a real sales expert. His work was great. And the financial manager is also very kind.

Jennene Shanholtz

Honda West had the specific Honda with the exact specs that I wanted. So I made an appointment online with Danielle O. to test drive the car. She was very nice and easy to deal with online, on the phone and in person. When I arrived, I was given Sam Song as my salesperson. He was easy to work with and not pushy. He was friendly, professional, and very knowledgeable about the details of the car, which he reviewed effectively. He also followed up with me a week later to make sure everything was good, to ask if I needed any further explanation of the functions, and to thank me again for my business. I appreciated that great customer service very much. Also, the negotiation process at Honda West was better than most dealerships. This dealership was out of my way since I am in Anthem but so far my purchase experience was worth it. I highly recommend Sam Song!

robert loore

I had my 1999 Honda Accord towed to Honda West Wednesday morning, the car would not start despite my handy friends help. I decided to let the professionals figure this out even though I am aware of the high costs involved. Usually a lunch or dinner would be enough to cover my handy mechanics time and effort, but dealer mechanics are high priced and parts are very expensive. I'm a single mother with a 4year old son, just moved here from Spain last month, trying to restart our life with the help of a few good friends. So I saved a few dollars to purchase a cheap vehicle, something to get son to school and get to work, nothing too fancy or lavish to get from point A to point B. We'll, I bought what I wished for, a beat up, rundown, jalopy 1999 Honda. I always have had Honda's, and the experience has been pleasure owning one When the tow truck arrived at Honda West I received a call from the dealership, the gentleman asked questions about what was needed. I explained the no start scenario and he said there will be a $70 charge just to look at it, I told him of my situation that of not having a lot of money. He said he'd call back later in the afternoon. The gentleman called as promised. I could hear a slight gasp as he began to describe my cheap Honda's status. I knew he probably hasn't seen a Honda in this rough of shape, and when he untied the rope securing the hood I'm sure it blew his mind. Hood latch missing, bumper falling off, headlamp broken, clutch safety switch bypassed, battery dead, front tires bald, side view mirror missing,.......the dealership guy started to describe the broken parts, saying how the car was actually unsafe to drive. I cut him off before he could tell me all of the bad news, I told him I'm aware of the situation, I spent what I had knowing I have to fix all these faults. It would be a slow process, but I need to get my boy to school and I need to get to work. He understood my situation , saying he'll call back when they find the problem. He calls a few hours later, they found a loose ignition wire under the dash . The battery is low. It's ready for pu now. I'm positive the general sentiment at Honda West was ' get that piece of sh** off the property ' it's leaking oil all over the place and making the lot look like a junkyard. I know my car must have been an undesirable vehicle to repair. But I never felt disrespect or bad attitude . The crew is very professional and kind. I drove my son to school this morning, and the went to work , all thanks to the people at Honda West. I'll be back someday because you guys are great, thanks again. Eva Soler.

Mardelia Virissimo

Chris was excellent. My car was serviced and Im very happy!! Chris even suggested a recall update on software. I agreed. His professionalism and attention to my service needs were very impressive.. I rate him and the dealership 5 Stars!!!

Azalia Pina [Nevada Learning Academy]

All the sales team were fabulous. Shout outs to Robin in E-Sales, who was efficient and informative. My sales associate Ted, who was patient and accommodating. Last but not least, Mike from financing. He worked hard to get me the best deal. All of them were personable without being over bearing. They worked like a well oiled machine. My sister accompanied me to purchase my vehicle and was shocked that we were in and out in about 3 hours. Thanks again!

Danielle Carr

This is a great dealership with lots of inventory to choose from. Greg in Sales was amazing to work with and made the buying process so fast and easy. He really listened to my needs. I would definitely recommend Honda West!

Anette Santos

Karla the service advisor was very detailed and helpful and friendly. Brian Haffey exceeded excellent customer service. He explained all and very accommodating and knowledgeable. Both of them have a great customer service and outstanding attitude towards customers.

viktorya sargsyan

I had a terrific experience at Honda West. I brought my car in so many times to try and diagnose the problem however no one could figure it out. One day out of sheer frustration I tried again and this time James Bean at service helped. He figured out that the body control module was malfunctioning and that it needed to be fixed. He was super helpful each step of the way and was able to answer all of our many questions. Overall my experience was great and I finally got rid of the annoying beeping sound.

Christina Suarez

Was able to drop off my Honda Accord for an oil change and a recall service and pick it up within 3 hours! They did a great job communicating with me. Great customer service!!

Joe Wong

Professional and courteous! Mr. Rick Ream's service was superb. We were so happy to have him as our advisor on the day when we brought our car in for an engine problem that could be catastrophic. In less than a day we got our car back and it's running like a brand new car again. We really appreciate Honda West for giving us a military discount on this big bill. Thank you very much and please keep up the good work!

Siruel Washington

Great dealership! Darryl is the man. Had us in and out with finance under an hr. We were already pre qualified with our loan and my wife loves her new car. Yessssss! I would recommend Honda West

Ed SN

Dec 2019 - Great way to end the year is with another 5-star visit. Sept 2019- Another 5-star visit! 2018- I scheduled an appointment through the Honda online system for a Monday morning. When I pulled into Honda West the line was 10 cars deep. The service advisers processed the cars quickly. I was approached by Service Adviser Karla with a greeting and a smile. She processed my service request quickly and helped me with a recall pending for my Honda. She was professional and knowledgeable about my Honda. I told her that I was going to wait and asked for a car wash. She gave me a thumbs up and invited me to wait indoors with a great cup of coffee. I recommend you to visit HWest and ask for Karla in the service department. Of course, I ask that you get in line behind me. Then again, Karla and her team would get us through quickly.

Alexis Mariano

Bryan Jimenez was excellent! He really knows his stuff and was very informative throughout the whole process. He showed me how to navigate all of the features and explained everything about the car into great detail. He was very personable and easy to communicate with. I will definitely come back to Honda West to see Bryan for my future car purchases.

Dani Money

I got my first civic from you guys on Sep 2019 back than my experience was just okay . on 5/15/21 i stop by the dealership to ask few questions I was greeted at the door by one of your sale stuff a Mr Jilmar Esperanza . He provided me with great , professional and honest service , did i say Great ? and i mean it . it was the best service i ever got in a car dealership and i have been to many throughout my 58 yo life . Jilmar is the real deal when it comes to listening to you and your needs he do not use hypes and sales persons BS . believe me i know i had a real estate brokerage firm in Manhattan NYC for 27 years and had hundreds of sales people went through my business . So thank you Mr Jilmar Esperanza !!!

Michael Geiger Mackert

Honda West was spectacular with their service. The representatives are professional, courteous, and knowledgeable. The environment was very clean and comfortable in the waiting area. My service representative, Kenny, was outstanding in the areas of customer service, knowledge of his work, and friendliness. He demonstrated a great attention to detail and follow-up, and provided excellent suggestions on the needs for my car, both for the present time and for future planning services. He is truly a great ambassador for Honda West. I definitely will return to Honda West for my future maintenance needs on my car, and will encourage my family and friends to do likewise. Thank you very much Kenny and Honda West!

Carl Pagtakhan

Service was very good. Left the car with the service advisor and he called me when ready for pick up. Note: When I got into the car this am I noticed a couple of screws inside the car floor by the side of carpet. I don’t know if they forgot to put it back. Definitely came from the car.

Lisa Smart

Great fast service. Friendly salesman and very accommodating overall. The two things we disliked was the Contract with sonic to limit purchase price. The online price differed from The lot/on car price by 1,000.00 but wasn’t mentioned until we brought up the difference in price. (And they cleaned the car but failed to fill the gas 😂🤦🏼‍♀️ New 33K truck purchased and left almost on empty.) Those would be the only improvements I could imagine. They claim to be no haggle and that is slightly irritating, when purchasing a car outright you should Be able to haggle on certain things especially when the advertised price online is different. They did honor the online price but that shows they have the ability to change the cars price while at the same Time claiming they couldn’t. That part was kinda sketch. (BUT the finance manager was kind enough to understand that we were frustrated by that and also removed the on lot dealer Fee. Which was a nice accommodation) However, that did not stop us from Purchasing our vehicle as it was generally fairly Priced. We love the vehicle we bought and the service was great by all the staff, we would Def purchase there again but only if I had done the research online first. It saved us 1,000.00 I would also ask that they fill the gas next time as well. Majority of dealers do this as a courtesy so idk if this was accidentally overlooked as we were there very late and close to closing time, but I didn’t want to leave the dealer and have to stop for gas LOL. Again though, minor things for really good customer service and fair pricing.

Syed Muteeb Ahmed

Amazing service at Honda West. The service team called a day before to verify for the appointment. John C. was great at his service. He checked out and completed the service within the provided time and the vehicle was ready for pickup! Amazing service!

Brenda Loera Gonzalez

I made my very first car purchase here and the staff was amazing about it. I was helped by Conrad he was such a great guy! Being my first time buying a car I wasn't sure what to expect or what to do. He was very helpful in the aspect of explaining everything to me. I would definitely recommend that you come in and ask for him he is really good. Honda has been great with all my services as well and they are quick too. Can't complain!

Courtney Boerner

The people who helped me with my car were not only really nice, but got the job done at an extremely generous price. My car was serviced very quickly too, and runs smoothly now. Extremely satisfied with my experience (:

antoinette smith

I went to Honda west with hope of just getting into a car. But when I got there I was set on a brand new 2020 Honda Accord and Darryl Best made that possible for me. Him and his team are excellent and it was totally stress free!!! I’m absolutely loving my new car and couldn’t be happier! Darryl lives up to his name he truly is D BEST!!!!!! I also want to thank everyone else at Honda WEST that made it possible for me to drive off that lot in a beautiful new car!!! IF YOU ARE INTERESTED IN GETTING A NEW CAR, I HIGHLY SUGGEST YOU GO VISIT DARRYL BEST AKA “D-BEST” OVER AT YOUR ONE AND ONLY HONDA WEST!!!!!! ALSO, I can honestly say there wasn’t one rude person who worked there. HONDA WEST IS D BEST!

Fuling Zhang

I love Honda west so much ! No matter how far I live , I still come to here for service !

Carolyn Renaud

Cameron at Honda West Service was very helpful. He spotted the problem and then got it fixed quickly. He kept me up to date along the way. My old car is now running like new. They're always fast to get us in and provide a shuttle and even a rental car if there's a delay in getting your car done. Great service, have been going there for years and our two old Honda's are still running great.

Chris Durbin

Bought a late model CR-V from them and the process couldn't have been smoother or easier. DJ was friendly helpful, but didn't apply any pressure. The fact that they had the exact car I was looking for on the lot was pretty smooth too.

Chad Hartoon

When I bought my used Civic a month and a half ago they didn’t have the color to touch up the scratches in stock. My Civic’s color is unique so the dealership special ordered it for me. When it came in, Ryan Harper told me to shoot him an email when I was ready to get the scratches fixed. I got a hold of him this week and made an appointment. Today I took my car in and Ryan and his team went above and beyond. They got the car done fast which was very cool of them. Most places tell you noon and it ends up being 3pm. But Ryan said noon and it was done at noon. His crew did such a great job. Not only did they fix the scratches but they also detailed the inside and outside. They even waxed it. It’s so shiny... it looked brand new! I had such a great experience today. Thank you. I bartend at a bar a couple miles away. I’ll definitely be telling people about this.

Jacob Smith

Honda West was great to work with. No pushy salesmen. No high pressure tactics. We dealt with Honda Dave, who is very friendly and knowledgeable. He answered all of our questions and made the process easy. Mike R. in financing was also very friendly and helpful. All in all, buying a car at Honda West was a refreshingly pleasant experience. We have also dealt with their service department for oil changes since the purchase, and they are quick, thorough, and very helpful.

J Rogers

Check engine light came on, I called Wednesday to make an appointment with Honda West, they young lady said that the first appointment they had was on Friday. So Friday it will be. I asked if I could drop the car off on Wednesday afternoon as I was going to be in the area and would have a ride, they said sure. I dropped it off at 4:30 Wednesday afternoon for my appointment on Friday, I received a call on Thursday morning that my car was ready to pick up. That really is great customer service. Thank you all for taking care of us.

cynthia lupian

Being a new college graduate and looking for a graduation gift for myself I went to Honda West and was immediately approach with a car salesman asking if we needed any assistance. I didn’t have a specific car in mind but I had certain features I wanted the car to have. I told the Honda dealer (his name was Sam) what I wanted and he suggested the Honda Insight Hybrid car to me that met ALL the features I was looking for in a car. And they have a graduate discount for newly graduates which helped lower my monthly. All in all Sam was an excellent salesman that worked with me until I was 100% happy, I walked out with a brand new car for a fair price and had great customer service through out the whole journey.

Cindy Dover

You guys Rock!! Really you do. Every time I take my Honda to Honda west you guys take care of me. Your very prompt in greeting me and the estimated time of when my car will be done is always right on. I appreciate your staff and will continue to take my Honda there for all its service and needs. Thanks again😊 …

Melody W

Highly recommend Honda West for Services. I go for my oil changes and the service has always been very friendly and prompt, at a great price. The staff does not try to up sell you and they do a fast and efficient job. Cameron Parde worked on my oil change last time and gave me an estimated time of completion when I arrived which was very helpful! I highly recommend for their customer service and great service and prices.

Kerry Klein

This is my second purchase from Honda West. I was particularly impresses with my salesperson Paulina. She is attentive and helpful. She was honest about the pricing and the process. She likes what she does and most importantly where she works. Everyone at Honda West I dealt with was courteous and efficient. The service department has always handled my problems with no issues. If you want a Honda, this is the place to go!

Isamar Sanchez

Jilmar made this car buying process really easy. He was able to work things out for me even with all this craziness due to covid and the chip shortages. He communicated throughout the entire process and gave me a great deal on my civic. Thank you Jilmar :)

Joshua Wills

Amazing Place to Buy Your Next Honda Best Staff and Leadership Amazing

paulcmillerfilms

Overall, my experience in purchasing a Dodge Challenger from Honda West was a good one, albeit not without a slight dissatisfaction. Being from a different state, I pretty much purchased the car online, though I was able to have a friend see it and test drive it before I did so so I wasn't going in totally blind. Also, I was told once I arrived to pick the car up, if I wasn't happy, I could change my mind. My interaction with the online sales associate wasn't necessarily great. In this day and age, it is possible to go on the internet and learn about buying a used car, and more importantly, learn the stuff dealers add to the price that either aren't necessary or are bogus means to make more money. One of those bogus things in a charge for window etching, which supposedly is done to either deter theft or help theft recovery. It doesn't. It's just a charge added to make more money. So, when I called the online associate to talk about price, I asked if there was any wiggle room or negotiations possible? I was told no, that Honda sets the price and that's the price. I then pointed out that the window etching isn't necessary and the associate said, no, we can take that off. So instantly, this is a person I don't feel I can trust, nor do I feel I'm going to be able to work with easily. And since I had a set amount of money to be able to buy the car, that didn't bode well. Another area of negotiation in car sales is dealer fees. Now, these cannot be changed and in some states, like Nevada, they can be extremely high. Dealers can't lower them but most will turn around and just take the dealer fees off the amount of the sales price. This was not the case with this associate. I was told there was no adjustment to be had. Since these fees were substantial, it was a deal breaker. So I thanked the online associate and said if the price drops the amount of the dealer fee, they would have a sale but if not, good evening. The next day, mid-morning, I noticed both on line and was sent an email, that the price for the car had dropped. Not the total amount of the substantial dealer fee, but a good amount. To be honest, it was still over my budget but I loved the car, my buddy who test drove it said it was in great condition, and I figured out I could sell a few things to make up the difference (which I was able to do). So I agreed to buy the car but I can't help feel that things could have just gone a little bit easier and stress-free if the online sales associate would have just said that the price had some leeway (it obviously did) and we could have just discussed it then and there. That said, whatever misgivings and distrust I felt in regards to the online associate, I did not at all feel towards the gentleman who I actually did the deal with once I arrived at the dealership. His name is Eric and my experience of him was that he was a straight shooter who seemed to care that I was happy. It was actually his day off and he came in to make sure all went well with my purchase. The car itself was exactly as promised and, in fact, above my expectations and while a spent more than I had planned, I am absolutely thrilled with my purchase and wouldn't hesitate to purchase another vehicle from Honda West (although to be honest, I'm a muscle car guy and I didn't see any of those in the lot except the Challenger I purchases, which I am going to assume was a trade in). Still, as long as I dealt with Eric, I would purchase a car from Honda West again. In fact, the only reasons I didn't give a five star review is because I was told the price wasn't negotiable when, if fact, it was. And also, in my research, I read that it was traditional for dealerships to sell you a used car with a full tank of gas, while my car was on "E". A minor quibble, to be sure. And perhaps that tradition no longer applies. Finally, I will add that I purchased my car while Covid was still raging and everyone was masked and seemed keen on safety. Hopefully, we are going to continue to recover and that stuff won't be an issue.

Alexis Damianos

10/10 experience at Honda West. Dj Best and Wei Zhang our financial manager went above and beyond to help us get into new cars! They were patient and very helpful. Would definitely return to this location.

MR

We received excellent service last week with our purchase of our Civic. Our salesperson was helpful by listening to our needs and budget and evaluated our driver. He later gave us several options and was very friendly when the car was ready for pick up. We were very happy with our service and would definitely connect with our salesperson again for another Honda while recommending him to friends and family. Great job!!!

RUTA ALAILIMA

From the time i walked into the lot i was approached from Carl Medina he had everything ready for me.. i had never in my life had a smooth and easy process of purchasing a car like i did today 5/2/2020. The process took about an hour. Thank you Carl Medina for all your help today! Very professional and polite.. thanks again Honda West.. you rock Carl Medina 👍..

K B

I went to Honda West for my first oil change on my brand new leased car from them. Everyone there was polite and helpful and my car was done in less time than they originally told me. I will for sure continue to get my car serviced here!

Iveth Ayala

Very satisfied with my purchase! Super excited to be driving my new car! Bryan was very helpful and informative. I’m really happy I came here for my purchase!

Jason Anderson

Purchased my car here during early COVID days. It was an easy process as I knew exactly what I wanted. Recently had my first experience with their service department and they are top notch. Fast, helpful, and take good care of you. They also communicate very fast via email which I like.

Ally Marienau

My husband and I were looking for a new and fairly priced used vehicle for our growing family and Honda West was more than helpful. The sales rep that helped us ( Carlos ) was calm, and the complete opposite of your normal " Car Sales Man". He wasn't pushy, he never rushed us or tried to encourage us to get a more expensive or newer model than what we wanted. The entire process took about 3 hours ( if you are familiar with the car buying process this was speedy ). We love our car, and loved our experience at Honda West.

John D

Honda West provided excellent assistance in purchasing a new Honda CR V.

Alice Hart

My car did not start and I didn't know what to do, I called Honda West and luckily I spoke with C J I told him how frustrated I was with the situation he calm me down by insuring that he will help me, gave me a number to call and ask them to tow the car to their service center in Honda West. He called me back later to let me know the car is there and nothing to worry about since he will arranged to fix the problem and will be ready in an hour. He was very kind very caring and I am so happy I had to deal with him and to be a customer of Honda West. Thank You

Vincent Roybal

Sam was awesome, very knowledgeable. Helped me to get a car with the features i wanted. Vickie was also helpful with setting up my appointment and introducing myself to Sam. Overall my Honda West experience was amazing. Thank you.

July Liaga

I have had Cj from Honda West, Las Vegas as my service adviser for two years. He has always had exceptional customer service, is friendly and very knowledgeable. I would highly recommend his service to others and think he is an great asset to the Honda West team! Thank you!

Sonora Rana

Honestly, I’m not sure where to begin. This dealership is amazing and SO great to their customers. I came in with my Honda civic (currently in a lease from Honda West) just to look around, as my mom will be leasing a new Honda soon. I ended up finding a car I was interested in and would fit my needs better than the one I had, and despite my lease not being over, they got me into a new lease with an accord I fell in love with! Thank you Honda West! I truly appreciate great customer service like that.

Denis Winslow

Karla, my service go to at Honda West always looks out for my best interest in my services. I really like that I get the same service writer every time as they better know what has been done. I have not had to wait more time that I thought necessary. I have been pleased with Honda West from the day I started looking for my new van until know. It has been my best experience overall and I have been driving over 40 years. Thanks for the great work and I will see you on my next service.

Jordyn Salomon

Shaun was excellent with his service. I popped my tire around 4PM Wednesday night and he was able to squeeze me in last minute to change it out before they closed. The service was very quick and Shaun was also very friendly and helpful. I will definitely be back if and when I need another service on my car.

Carmen Kissoon

Honda saved my life. They helped me get through a very stressful repair. Service manager Brian and service advisor Chris were polite and understanding towards my situation. They helped me save thousands of dollars through their Honda Assistance program. I recommend anyone to Honda West to service their vehicle.

Mike Lamb

I came in 3 different times in a week trying to decide what I wanted to do. Gary and Randy were both awesome and could not have been more patient and helpful. Couldn't be happier with my car buying experience at Hondawest. Update 5/13/21. Purchased another car from HondaWest today. Awesome as always! Richie spent at least 4 hours helping me decide. He and all the guys and gals up there are the freaking best!!!

Screenactor

I had an awesome car buying experience thanks to Yosebel! He was very Thorough and knowledgeable, making sure I knew all the in and outs of the new vehicle. If you plan on buying a car I would definitely ask for this gentleman.

Ashley Haywood

I’ve bought 3 cars here and every time I’ve been in it’s just been an amazing experience. You need to talk to Darryl “DJ” Best Jr. he was amazing and very friendly. Answered all my questions I had. Highly recommend.

Kaitlin Brady

Randy Patterson was absolutely amazing!!! He knew all the details of every question I asked. Was super helpful and never seemed annoyed by any of my questions. He took his time and helped me to get the best options available. Randy Patterson is your guy for all of your car needs. Go see him at Honda West! Thank you Randy, your services are so appreciated especially in a time like this!!

Ben Kritzer

Above and by far the best dealership experience I've ever had. Everyone made the process simple and hassle free. Can't say enough good things about how the whole team worked together to get me into my new Honda and so friendly and courteous too. I would recommend this dealership to anyone looking for a new or used Honda. Their prices are amazing as well; I drove six hours just to snag one of the great deals. Also, Robin and Antonio, very helpful and I would suggest you see them!

Lolynn Zamaro

Great customer service, the Service Area is Always consistent with everything that my vehicle needs. That's why I am a loyal customer and I would not go anywhere else. Thank you for all your hard work. I love this place. They always do consistent great job. Carla Gunther is always friendly and going above and beyond for her customer.

Bobby Vandenberg

Absolutely amazing service! Karla Gunther was friendly and professional. She addressed all our maintenance concerns and had us on our way in a jiffy! Karla is an asset to your team and her exceptional customer service reflects great credit upon Honda West. As new residents of NV and Summerlin, we’ve found our new dealership. Thank you!

Susan Duncan

Easiest most efficient car buying experience ever and I have purchased many cars! Fair trade in value and great price on my new car. Our Sales Consultant Andrew Daye was a pleasure to work with. He was knowledgeable and moved the process right along. Will be recommending the dealer and the sales consultant. Thank you..

Katy K

For repair service this location is really amazing. I didn't have to convince them of the problem. They took it and would provide an estimate for repair. As I was checking in I was informed of a recall issue and that it would be taken care of at the same time. Call to plan to schedule 1-2 days out. Get on early appointment, catch the 8 or 9:30 shuttle back to work or home. Careful, though, the 9:30 is usually very full. But they'll bring out another car for the rest. I had a quote given to me before end of the same day. If they need to order the past they'll tell you how much and when. If your car is drivable, you'll take it so you aren't careless. Then drop off any time after part comes in. Mine completed on same day. Great place. Thanks Carol and team.

Beverly Meteyer

Danielle was the best. She got me a great price and she was able to get the exact model and color of the HR-V I wanted(no other dealers in Las Vegas were able to do that). Sergio had the car ready to go as soon as I arrived. Financing with Honda Financial had a better rate than anyone and I didn’t have to spend all day in the dealership. Thank you guys!

Ashley Stroud

I knew I'd be in the market for a new minivan this year and wanted a Honda Odyssey for its high ratings. I wasn't looking at new so I asked around friends and strangers who were driving one where they bought theirs. Everyone who mentioned Honda West said they got a fair deal with no hassle. When it was time to buy a van, I checked their listings and saw a great deal on a used van with the price tag I wanted. It was even lower than blue book. I hoped on it from work talking to them on their instant chat line, filling out forms online, and scheduling an appointment. They were considerate of my needing to negotiate online and not on the phone as I was in meetings. They agreed to the trade-in and deposit I offered. I thought everything was too easy and then I got there to find out they sold the van. I was devastated until they offered me a brand new one for the same price. I thought for sure it was a joke but went along with it. We test drove the van with five miles on it. They were so helpful in making sure I was comfortable with all the features. To my astonishment, they never tried to add on any extras or hassle in the finance department. I left that afternoon with a new van and I will tell everyone to buy their Honda at West.

Shelby Johnson

Honda West is always very easy to work with. I especially like this new text feature where you can see updates on the service, and ability to sign off on inspection and cost from my mobile. Ryan helped me out with a very strange car issue today, with a very easy solution and then some. Thanks for all of your help!

Anthony & Valerie Brown

As usual, Honda West did what they do best...they made for a most pleasurable car buying expeince! Antonio Jackson is the most honest, trustworthy car salesman in the biz. He has helped everyone in my family and I wouldn't send them to anyone else. With this car purchase I was reminded why I always recommend this dealership before anyone else.

Bill A

The folks at Honda West are gracious, professional, expedient, and throw in the extras to show that they really care about maintaining my vehicle and my loyalty to the dealership. The appoint time is kept and I was in and out in about 45 minutes. Nice waiting area, good communication, and a very pleasant staff had me saying wow that was a nice experience!

Kaui Mores

Customer service was excellent. Everyone was really kind and we all felt welcomed. It was the first time my sister and I purchased cars so Bryan was very helpful and patient. He explained everything really well. I would highly recommend him and it was nice to meet him.

James Nelson

Kenneth was a pleasure to work with when my Honda Pilot was serviced. Informative, prompt, delivered as promised. My only issue was that changes were made to some settings in the car, and it took some time to read the manual to reset, after I drove it for several days. Would be helpful to reset back to original when service was done.

John

Had a fantastic experience with buying a new CRV at Honda West. I've bought and sold over 10 cars for friends and family in the last 5 years. This is the best experience I've ever had at a large dealership. Sergio was friendly and knowledgeable about Honda vehicles. We got the deal we wanted without hard bargaining and anguish. Highly recommended.

Chris Biggs

Very clean place. It is a dealership that's for sure. When you go in for something simple like brake pads and come out with a $1,000 quote you know something is suspect. That's why dealerships have the reputations they do though. You shouldn't get a bad feeling everytime you go into a building. Just my opinion though.

Cameron Forsythe

I bought a 2019 Camaro from this dealership. A few weeks ago the clear coat near the left rear wheel began to come off. I came in and without any issue they fixed it for me within a day. So thankful and grateful, thank you!

Stan Spinrad

You are incredibly lucky to have Don on your service team. He not only was friendly, he was very patient as I explained the situation. He came to the lounge several times to explain what was happening and when the mechanics would be finished. Your very fortunate to have a quality service tech working for you. I’ll tell all my Honda friends : if you have any needs,go see Don at Honda West. If not ,buy a new Honda, just so you can experience Don’s Quality Service at Honda!!!

Sarah Patnesky

I purchased my car from Honda West. Jilmar was amazing. He made it a no pressure situation and made certain I was satisfied with the sale. On the service side, Doug, the service advisor, worked hard to make sure everything was taken care of. I experienced a bit of a hiccup when I first brought it in for service, but they worked hard to correct it. I'm very pleased that the service team made things right and did so quickly and kindly. It is also nice that they also take care of those waiting on service by having complementary beverages (coffee and water) as well as snacks. These little things make the experience better.

Meraf Gebreyesus

Absolutely wonderful experience here. I have been dealing with for long time/number of years. Karla the service advisor was courteous, honest, friendly and attentive. I took my car in for regular service and Karla had wonderful personality, great attitude and knowledgeable about car, concerns and made sure all was fixed. My car was ready for pickup when promised, she always made me feel valued customers. Thank you and God bless you Karla!

Gillbert Law

This is my second vehicle getting from Honda West. Love this place. Everything comes at the right timing. My salesperson Sergio always reply me as quick as he can and gave positive feedback. I got HR-V on the date I came in. Easy and fast process. Definitely will recommend Honda West to my friends and family.

Adam Trujillo

I purchased my car in 2018 brand new a Accord Touring. The car is beautiful, but I quickly ran into many issues upon having it serviced. A manufacture defect in the dashboard (a buzzing) had me in and out many days here and there which was stressful. For an issue with what I feel shouldn't have been an issue to fix. As a little research showed it was common in the new accord. Brings me to today. Where I dropped my car off for a rim to be fixed Thursday morning at 9:30am. I was told it would be done by Saturday afternoon. I expected that as I had one fixed and looked great months before. I got a call Saturday the need it to Monday closing now. With a 5 and 7 year old and now not having a car for 5 days has again turned into a big issue for me. I was told Saturday they need another day or so to grin d and sand the rim down to look perfect. It was a reasonable scraped damage I would say to about 12 inches of the outside of the edge of the rim, but I feel 4 days working on it is a bit much. I am just unhappy with the run around I have gotten since owning the car and the service issues I have had to deal with. But I feel its to be expected at a dealership. People are always nice its when the car is turned in the circus starts.

K H

All around it was a great experience. We got a good deal on the car we wanted. Our sales person, Bryan Jimenez was great and very knowledgeable about the product, and bonus points for not being pushy when we said we didn't want the extended warranty.

David Cobb

Outstanding customer service. Kenny Francheck in the Service department was very thorough with his explanation of our van issues and went out of his way to make sure that we had a solution that let us continue with our road trip safely and with confidence. One of our best experiences with auto maintenance customer service, particularly considering that we were from out of town and he had to squeeze us in without a prior appointment.

Betty Villasenor

Best place ever to purchase a Vehicle!!!! If you are looking for a Dealership that will treat you like family this is your place!! Everyone is very welcoming and professional. Specially if you are looking for a great sales Representative, you have to go see Jilmar at Honda West. He is amazing!!! We recently purchase a Honda pilot, but this is not the first car that Jilmar has help us find. He will go above and beyond to help you (its rare to find customer service like that this days). We are very thankful :) Recommended 100%, If you need to purchase a car, Honda West is the Place!!

Thomas Dame

I personally could not be more satisfied with everything. Their customer service is absolutely exceptional, they gave me an amazing deal on my trade in as well as the certified-pre-owned civic I purchased. They assisted me in every aspect possible and still continue to do so. I would highly recommend Honda West to anyone in a heartbeat! Lastly I would like to give a special thanks to Mike Rodriguez. He went above and beyond to get me an incredible experience in purchasing my vehicle.

Jon Angarola

I brought my car in for an oil change without an appointment - despite a long line in front of me, the car was in and out in an hour as promised with a fresh wash. I've historically had great experiences with the service department at Honda West and this most recent visit was no different. Great service!

Clarke Lunt

Best car buying experience I have had. The Salesman that worked with us was incredible! Not pushy, very understanding, and patient! Next car purchase is going to be at Honda West which is in the near future. Just bought our second vehicle from here again 5 stars!

Kierstin Emerson

I've been going to Honda West since I started driving 9 years ago... although wait times are a bit long (for instance I arrived at 8:00 for an 8:15 appointment and wasn't met until 9:00), I've always had great experiences with services. In my most recent visits I've been helped by Colby - he's been great. A few visits ago he forgot that I had arrived for an oil change when he became distracted by some recalls, he had the service completed in under 20 minutes and at no charge for his mistake. During my visits yesterday Colby was training and did an excellent job making the entire experience seamless. He was able to train and accommodate me with no added inconvenience. Additionally, when I requested parts, Colby had the parts ready for pick up along with my vehicle when the job was all done. Thanks Colby and Honda West!

Anthony Cartellone

Honda West offered a great deal on my Honda Ridgeline. Their professional staff provided exceptional service and a high-level of expertise throughout the entire car purchase experience. I highly recommended them.

Ken Watanabe

My lease was 2 months from ending so I decided to stop by Honda west and check out the 2020 H-RV LX Basically nothing has changed from 2017 model. Talked to Patrick and discussed car and he asked me what number I was looking for to make a deal. I gave him the magic number to close the deal and he came back and said the best they could do was $30 more per month than my number. After 20 min, was made offer of $20 per month more than my number. Told Patrick thank you for trying and was getting ready to leave dealership and sales manager approved number $10 per month from my number but was told the deal was only good for that day and dealership was 2 hours from closing. I left considering taking best and final offer but knew I still had 2 months to look for another car so I passed on final offer. I planned on visiting the other Honda dealerships in town and see what they could offer. I few days after my initial visit to Honda West, Patrick texted me and asked if I was still looking to lease an H-RV. I responded with yes and he again asked me what number I was looking for. I told him I wanted the same number I asked for a few days ago and I agreed to come in and sign the deal if he was able to get me what I wanted. A few minutes later, Patrick said the deal was approved and 30 min later, I was at Honda West to sign papers for my new 2020 H-RV. Patrick and the sales team at Honda West did everything possible to close the sale and it was one of the easiest and fastest transactions I’ve had.

Justin Melson

Great experience and made the car buying process as easy and simplified as possible. Bryan Jimenez was a great sales consultant. He even came in on his day off to help me pick out the best car for my needs. Joshua Madrid was a great Service Advisor who showed exceptional customer service. Always recommend Honda West!

Ileana Martinez

Cj is my advisor, he’s the best. Communicative and honest. I just love how the feel of the drive of my car feels after every oil change or any other service I get done for my car at honda west. Very happy client!

Hannah Price

Gilmar was very helpful in helping me purchase my new vehicle. We were in and out in about 3 hours. Overall the process was smooth and I will recommend others to Honda West for their vehicle purchases!

ametaledge atgmaildotcom

UPDATE 5-30-2019: Brian, Honda West service center manager, went above and beyond to address our concerns with our 2011 Honda Odyssey van. He put my wife and kids up in a rental car and then kept the van overnight to address the issues listed above.We got the vehicle back and the steering wheel is straight and vehicle does not pull any more. He even went as far as to keep me in the loop as far as how the repairs were progressing. THIS is how you treat customers and keep them coming back! I am impressed with Brian, and as long as he is with Honda West I will continue to use the service department. Four stars instead of five, only because of the 2006 Honda Element air bag light not being addressed and the price of the initial services. The Honda Element will be addressed at a later time when we can coordinate times. Thank you again Brian, great job! Brought my 2011 Honda Odyssey van in for fluids change and tire rotation and balance. Payed 950 dollars for what could have been done by an ASCE qualified shop for a fraction of the price. When I got my van back the steering was off and the van now wanders to the right. Also the driver side rear wheel has two gouges on it that were not there before. This is the second time I have brought a vehicle into Honda West only to have it come back worse. I will be warning my friends and family and anyone else I meet to avoid Honda West. PLEASE SEE UPDATE BELOW!! UPDATE 5-30-2019: Brian, Honda West service center manager, went above and beyond to address our concerns with our 2011 Honda Odyssey van. He put my wife and kids up in a rental car and then kept the van overnight to address the issues listed above.We got the vehicle back and the steering wheel is straight and vehicle does not pull any more. He even went as far as to keep me in the loop as far as how the repairs were progressing. THIS is how you treat customers and keep them coming back! I am impressed with Brian, and as long as he is with Honda West I will continue to use the service department. Four stars instead of five, only because of the 2006 Honda Element air bag light not being addressed and the price of the initial services. The Honda Element will be addressed at a later time when we can coordinate times. Thank you again Brian, great job!

Lilly Love

The person who is providing service to us was Jon, he was very patient and thorough with every vehicle that I was interested in and let me test drive all of them, while letting me know what each and every button and lever functioned for. He was flexible in the fact that he was able to reason a good deal with us after a few offers and counter offers. I would 100% recommend asking for Jon if you’re looking for someone who is patient and willing to work with you on a vehicle of your choice.

Judy Owen

Very satisfied with visit. Courteous and efficient personnel! Got me out in 15 minutes less than anticipated for less than estimated. I would recommend your service to any and all Honda owners! I'm sorry I can't remember our service attendant but I have to say she was great and followed up with an e-mail to make sure we were good. Thank you to all who performed their services so well!

Jacki Monaco

The leasing process in general took a lot longer than expected. It took 5 hours to sign the papers, wait for the next phase, and get out the door. (I visited the day before and already knew what I was coming in for the next morning). Nonetheless, the customer service during those long hours was great and the service that continued after I left - was incredible. When I emailed with questions, I was met with answers almost immediately. When I called with concerns, I was assisted with respect and a sense of urgency. Overall, I very much enjoyed my leasing experience at Honda West.

D R

Great service. Came for an oil change without an appointment. Karla greeted me, explained they were busy but that they'd do their best to get me taken care of quickly. She was courteous, helpful, and answered all my questions. Getting your car serviced can be a frustrating experience, I really appreciated Karla's assistance and will be back.

Jody Bade

I had never been to this dealership before. I own a Lexus and had gone to the local Lexus and Toyota dealerships for an oil change. Neither dealership could accommodate me in under 3 hours. I drove into Honda West and was greeted by Kathy!!! Amazing experience, she was friendly, kind, sincere, knowledgeable and efficient, oh, did I mention professional. Look out competition, Kathy is a force to be reckoned with! Honda West has excellent service, everyone there was a delight to work with! Aloha and Mahalo!

Sue Hubbard

Already did this once but Karla was amazing. She kept me informed and service was quick and painless. Service washed the truck and it came back gleaming. Thank you for always taking such good care of me. (PS John and Karla make an awesome work pair!)

Adrianna Sanchez

Great service! I had to replace my battery about a month ago and an oil change a couple days ago. Both times they were quick and understanding of what needed to be done for my Civic. Pedro helped immensely and I have had overall great experiences at Honda West!

Karen A. Sabol

This is my first Honda CR-V and have owned it for about 3 months now. Experienced a dead battery and subsequently made a service appointment at Honda West for a replacement. I was greeted by service advisor, Daniel Robison, who quickly addressed my issue. In addition he answered all my other questions that I have been saving up since purchasing the vehicle. Even gave me tips on getting quick future service. Very friendly and I am looking forward to my next visit.

Jessica Garner

Jilmar was very helpful in the process of buying my first car. He was patient with me when I wasn’t ready to buy, to when I didn’t know what color to get. When it came time to being ready, I ended up getting a brand new one shipped that day right off the lot and I could not be happier with my new car! The 2020 Honda Civic Hatchback was perfect for me because of all the updated safety features and the addition of Apple Car Play. I highly recommend looking into this car. Jilmar has been helpful with any questions I’ve had since purchasing, and went over all of the features with me when I had purchased the car (both inside and outside of the car). He knew safety was my biggest concern and made sure to make it his priority to show me any and all safety features on the cars I looked at. Overall, the experience was a great one!

tiffany diaz

I expected a grueling all day ordeal at the Honda dealership. To my surprise, I was in and out within a quarter of the time. The service I received from salesperson, Anne Wagner and finance manager were beyond helpful. They were patient, knowledgeable and efficient. Both answered any questions almost intuitively, almost before I asked! They were forth coming with Information I considered important and provided so much more than I realized were pertinent. My time at the Honda dealership more than corresponded with my own research and expectations of what a positive dealership experience could and should be. Im confident I made an educated, sound decision in my purchase, thanks to your staff! Thank you!

L B

Bought my car last year 2018 Accord sport which I love !! I’ve taken it in twice so far for routine maintenance and when I’ve called my service advisor she goes the extra mile to ask questions, helps me the best and most convenient way possible. She gets me in and out when required to go in for service and explains to me what was done or not done. I appreciate her great customer service skills and would recommend anyone to ask for her. Thanks Karla for making my car service visits and pleasant. #Hondawest #lovemycar

Rachel Lieberman

I bought my brand-new Honda Accord Hybrid from Honda West, and I couldn't be happier with the car or the dealership. They have also provided excellent service for the first oil change/inspection, which was included in the purchase. The seats in their waiting room were very comfortable and they had good snacks in the vending machine, which I appreciated, since I'm 9 months pregnant!

Francisco Perez

If I could rate 10 stars I would. Henry was absolutely exceptional. Checked in with me regularly, and at all times made sure I was content with my service experience. He is the reason I will continue to come back

DJM

I had a great experience at Honda West. I was a little short on time and my service specialist, Adam Rodriguez, made sure the service was completed quickly. He was personable, professional and efficient. I returned a couple of days later for some other work. As soon as I pulled up, Adam came out and greeted me as if we were old friends. 5 star experience!

Jersey Gyrl

Honda West always takes such great care of my vehicle. They treat it as if it's their own. I appreciate the awesome customer service and the reliable work they do. Evan is awesome and always makes sure every detail is addressed. I've been taking my car to Honda West for 14 years any time she needs a little TLC/maintenance or repairs. Thanks Honda West for all you do!!!!

Brian Davis

We had gone to 2 other Honda dealers in Las Vegas before coming to Honda West. SOOOOO glad we didn't buy elsewhere! No tricks. No funny business - like we had at Findlay/ Henderson! Got an amazing deal that beat the offered deal at Findlay/ North Las Vegas! Will definitely go back if needed for another deal!

kathryn balido

Customer service were great and Joe Paratore is an amazing salesman, if you need any help go see him. I love my new user 2016 Honda Accord EX and mileage is great for a very great price. I couldn't be more happier! Thank you Joe!

Eloisa Finney

Karla the service advisor was courteous and attentive. We took our car in for regular service and to also have our odometer panel reading fixed and Karla assured us all would be fine. The only negative experience was with the maintenance guy who greeted us when we drove in; it was my first time to the service dept. (my husband usually takes our car). I asked him where shall I wait and he was a bit rude and said, "you can wait out here or wait inside, it's whatever you want". Again, I've never been there and didn't even know where the waiting area was. Overall, we thought Karla had a great attitude, was knowledgeable about our concerns, and made sure all was fixed. She made us feel valued as customers.

Aline LaBar

(Dead battery on a 2 year old Pilot) Just moved here from South Florida, and my service adviser down there was awesome, so big shoes to fill. At Honda West, I logged in online and made an appointment. Everyone from the moment I was greeted in the service bay was attentive and nice. My new service advisor, Rick was warm, personable, competent and quick. Highly Recommend!

Kenneth Kwok

The operator was very good when I phoned in for appointment to service my Honda. She recorded the problem with my driver's side door with 2 missing crews that resulted the said door was not closed properly. Kenny was very good and professional to explain all the services needed for my Honda and reported the services needed by returning a call to confirm with me. I am totally satisfied with the service received. Thank you all. Definitely I will return for my next service.

Stu Frid

My experience at Honda West was excellent. I made an appointment with Karla Gunther and everything I requested was pursued in a friendly and professional manner. My car was ready before I expected and she had me on my way. Thank you Honda West for once again doing an excellent job as always. Honda West has never disappointed me always having a friendly staff and meeting all my service needs.

Ali Najibi

I really appreciate the service from Honda West from CJ Young. They always make sure my car has the best service and honest about what is needed when I bring in my car. I’m always looking forward to bring my car in for service at this dealership. I look forward to coming in again for when the next service is due. Thank you again so much!!!

Michelle Sena

RJ was professional and courteous. He made the writing process easy and did so in a timely manner. When my vehicle was completed, RJ had all my paperwork ready, my vehicle parked up front, and all ready to go! Great service experience!

Dan Brady

Second time visiting Honda West for routine service. Very professional team, outstanding service, and seem to be very honest. One of the only car service dealers or garages I've ever visited that has been consistent with professionalism and service from multiple associates. Kathryn was an excellent service adviser last year; Colby was my service adviser this time, his communication throughout the day was excellent and he was most helpful answering my questions.

John Courtney Sr.

I brought my 2015 Honda CRV into Honda West for a problem that another dealer could not resolve. This was my first time at this dealership and the customer service representative was excellent. They went above and beyond what other dealers do and resolved my issue. I have one free service at the dealership I purchased my Honda at, three were included with the purchase, but I will have my next service done at Honda West, even though I have to pay for it. It is true, you get what you pay for. As I said in the above posting a few months ago, I would rather pay for good service than receive free service. I had my A1 service done yesterday and they were great. The people were friendly and when I requested someone to take a test drive for a sound I was hearing, the Service Manager did almost immediately. They serviced the car and washed it. A great dealership for service.

Jefferson Jimenez

I felt so welcome and proud owner of Honda during my first service visit. The guy who helped me was very knowledgeable and answered all my questions and concerns. It took only less than 45min service on same day appointment. He even asked me if I want my car to be washed, I said yes. But when I received my car, there was no signs of water mark that it was washed. It looks like dry wipe with duster and wheels are still dusty. But no big deal, overall was a great experience

Patricia Larsen

I have had the best experience with Honda West since I purchased my Element at your dealership nearly 6 years ago. The service department has addressed my every need from oil changes to normal wear and tear maintenance. The people in your service department have always been very polite, professional, attentive, and informative. Thanks Honda West~ You're the best!!!

John Smith

I've purchased at least 3-4 cars from Honda West over the past 25 years and have pretty much always had a positive experience, both with the sales people and especially with the service department. This most recent service involved replacing the radiator, fans, hoses, etc. on my 2015 Honda Civic. While the cost was more than the could really afford, they gave me a very fair price and completed the work promptly. Once again, I'm very happy with Honda West!

Stephanie Hutchinson

When I called for an appointment one was available in 2 days and I asked for a price quote. When I arrived for my appointment and was greeted right away. Carla took all my information and was very nice. The price I was quoted on the phone was exactly what I paid. Carla was very helpful and answered all my questions.

Joe Orient

Yesterday, I had my oil change thru Honda West's oil change express service lane. no appointment needed. Their service manager James Bean was very friendly and took care of my visit with personal care. The technician did a good/quality job, leaving no leaking oil drips from the oil-pan plug and keeping my driver seat area and steering wheel VERY clean/free of oily prints (this is not the case with many of the stand-alone oil change places). After the oil change, they quickly washed my vehicle. Overall, I must say Honda West has a well-run service department, putting customers' needs first and is trying to be head-and-shoulder above their competitors. Their express oil change (just oil & filter) cost is $47 plus tax, slightly higher than, but very competitive with other stand-alone oil change places such as Jiffy Lube. Given the free quick car wash and the quality technician job, Honda West's express oil change service is a great value. I'm quite satisfied with this express oil change visit. The other thing I liked about this experience is their honest service. They did not try to sell me any un-necessary parts such as air filters as some other oil change places often do to pump up the final bill. So I will go back to Honda West for my future oil change and other needed services. Honda West, pls keep up your high quality and honest service.

Jackie A DeMaio

The service was done even faster than estimated, everything was completed to my satisfaction, and the entire team was efficient and friendly. Kenny did a great job explaining what would be done, and I felt like my baby (car) was in good hands. Thanks, Honda!

Stephanie Bixler-Gouveia

Kenny was my service adviser, he was super nice and explained everything to me. He let me know what stuff needed done immediately and what could wait a little longer. It's so nice to hear that honesty, instead of someone just trying to tack on as much as they can. Great consideration before the holidays!

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