Reviews of Falcone Automotive. (Car Dealer) in Indianapolis (Indiana).

Falcone Automotive

484 Reviews

378 Comments

Car dealer

Car dealer

1930 W 16th St, Indianapolis, IN 46202, United States

Description

Information of Falcone Automotive, Car dealer in Indianapolis (Indiana)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Falcone Automotive

h1ker1

John Fitzgerald was very very knowledgeable and the whole experience was very transparent. I was shocked at the no pressure-here's our product here's the pluses and the deals if you wanna but great if not that's fine too attitude at the dealer. John layed out all the scenarios and found the best that fit us. Gary the used car appraiser was great too he valued our trade and was very explanatory on why it appraised at what it did and what websites would appraise it at. All in all a great experience. We originally went to Falcone because of the no dealer or doc fee's like he says in the billboards and it was true. I feel like I can go back with anything or just to chitchat and I'll be welcome.

FoxCat 317

Falcone is definitely the place to get a Subi in Indy. Alex and Mo were excellent in getting my info ahead of time so that my visit was quick and painless. We also met Bob Falcone, the owner, you hardly ever see that at any dealership. This was the easiest experience I ever had in getting a new car and we love our new Forester Black Edition (which btw they looked at other places to get it for us)! We'll be a lifetime customer of Falcone!

William Johnson

The service staff is professional and attentive. The Falcone dealership is first-rate.

Betty Ragle

2006 Saab 9.3 to replace low-beam light bulbs I was surprised how affordable it was and it only took 30 minutes to complete (plus, I got a free car wash)! Love Falcone!

Z Snyd

Falcone Volkswagen Subaru and Saab provided me with a great car buying experience. I was looking at cars and they held one for me so that I could take my time and not feel rushed. They never pressured me to buy a car. The sales team was very personable and attentive. Once I narrowed down my search they were able to answer all questions and address any issue I had. I have since serviced my car which was another wonderful experience. The service team knew the exact issue and were able to provide a timely fix. Not to mention, my car was washed and vacuumed when it was finished! I can attest that they do not charge a dealer or doc fee. I would highly recommend Falcone to any friends and family for an all around great car buying and service experience.

Kent Wolfgram

First experience here. Will certainly return & recommend. Jack was absolutely superb!!! He provided great service, insight, and everything in between repairing my old Saab 9-5.

sushant dhiman

I've always been very impressed by the service at Falcone & how quickly I can get my car in for service or repair. Steve & service staff have been extremely courteous & have helped me out with prompt repairs on numerous occasions. Thanks guys !

Warren Reed

Buying the car was simple and easy and I recently went back for service. It was simple and convenient. Everything was smooth, the staff was awesome, and the business center allowed me to get my work done while I waited. Nothing more I could ask for!

John Murphy

Brayton in parts took care of me very well

Irvington Wellness Center

I was very pleased with my service experience today. Things were clearly explain to me. Customer service person was exceptionally friendly and helpful. I think the most important thing about having any sort of service done on your car is that you feel like you can trust the people working on it. I feel like I can trust these people.

Sam Libecap

Falcone did everything they could to work with me and my schedule, and really took the stress out of buying a car. I absolutely love the car I got, and I feel like I got a fair deal. I would recommend Falcone to anyone looking for a car! I especially recommend Nick since he’s the one who helped me out in particular!

Devan White

I took my car to the body shop to get a new door put on and within the same day I got my car back!! Very pleased with my service here at Falcone Automotive. 5 stars all the way around. GREAT JOB!

Alex Patrevito

Love the staff here. Reached out personally to inform me of a recall on my vehicle well before the letter arrived. Went above and beyond to ensure myself and the car was properly cared for. Everyone was also great when I purchased the vehicle in spring 2016. It was a no hassle, no pressure, no bullshit buying experience. Sat with Bob Falcone to discuss my trade in, and we came to an agreement that left us both happy. It was explained and discussed by a professional, not a number from a book. Vehicle service was fast and professional. Will continue to return here for everything my Subaru needs.

Tara Seesman

Our family has bought 2 vehicles from them, and have never had a poor experience. They are honest and stand by their product, and let the cars sell themselves. The service dept is always extremely friendly and helpful, they stick to the point and are quick with service while staying personable.

Taylor Prohaska

Truly a great experience here at Falcone. I was searching for a very specific pre-owned car within 500 miles of where I lived, and Falcone, only an hour away from me, had the best car I found. My sales rep Justin was nothing short of fantastic. Extremely prompt and helpful with all of my questions, and even in the negotiation process. I brought my own financing on the day of purchase, and arrived to see Jason and the car waiting for me. The car was SPOTLESS inside and out (Seriously, one of the best detail jobs I've seen from a dealership) and I went on a quick test drive. The car was exactly what I wanted. After that, I wasn't in the business office (A short talk with Jason, getting the keys, paying for the car, and finalizing all the paper work) for more than 15 minutes. I arrived at something like 1:30 and was leaving at 2:10. Falcone made my first dealership experience literally as pain-free as it can be. I'd recommend them to anyone of my friends or family, and I wouldn't hesitate to go back either. Well done.

Katherine Ward

I took my vehicle in to have the windshield replaced after it was hit with a rock. After talking to Safe Lite Glass and first trying to schedule the replacement with them, they alerted us to the fact that Subaru has a 5 year warranty on glass on 2015 and 2016 Subaru's. We took it to Subaru thinking that it was a long shot that they would cover it especially since it is 100% covered by our insurance. Shockingly, the manager (Shelby) said that they would cover it. They told me that it would take 3-4 hours to complete the job, which it did3.5 hours. About in the middle of the time period, Brady came to the waiting room to check on me and make sure that I was doing okay. Luckily I am knitting a baby blanket for my nephew, so I had plenty to do. But it was nice of him to check. About the time my vehicle was done, they had a surprise presentation and award made to Mr. Falcone, which I stayed around to see, as I saw all the Falcone personnel gathering in the showroom. Pretty impressive award. Was glad I could see it! The presentation brought tears to my eyes and I have never even met Mr. Falconeonly seen him on TV commercials! Nice to hear all that he has done and makes me feel good to support such a fine business! Very pleased with service at Falcone! Great job!

Jeff Papa

Purchased a 2018 Outback. Steve Lloyd was fantastic, and so was Mr. Falcone. They went above and beyond for me, and I feel like I got a very fair price and that they made sure everything was as simple and transparent as possible. So far, the car is wonderful as well. Also great that they do not add any hidden fees after a deal is made. Definitely recommend 100%.

Don Lawless

Your story: I had done my due diligence and checked out other dealers. They told me they did not have any inventory on what I wanted and Subaru's were selling just that fast. Their prices were high and they told me they are not very negotiable. That told me I really did not want to do business with them. I even checked out a dealer I have purchased now 3 cars with and they had 1 used Subaru that turned out to not what I really wanted. They though were not willing to work with me on getting me in that car. I called Falcone and got in touch with Alex Moffitt. I told Alex what I wanted and right away he had options. He promptly sent me an email with options. Ironically the other dealer finally sent me an email on a car I told them I did not want a day late. Alex and I talked further and I came to look at cars and some options. We came to a conclusion on the car purchase that I think was fair for both of us. Falcone stands behind the no hassle program. I feel like they wanted to do business with me and not act like they were so stand offish and too good to make me feel like a customer. I am in sales and they treated me like I treat my customers. I will recommend future clients to Alex.

Vincent Morretino

When i bought my car here last May, I was shocked at how well I was treated because I have not had good experiences at any other dealership I have been to. Falcone gave me the deal of the century and I still love my car. I had a few issues that needed the service department to correct after I bought the car that I wish would have gone a little smoother, but ultimately this is the place that my family will continue to come back to for all of our car buying and servicing needs. It's so nice to finally find a mechanic and salesmen you can trust! :)

Ben Kuzma

Falcone is tops. My car buying experience was super. No painful negotiating, a great price right away. The service department is a cut above anything else, the waiting room is clean and cheerful. The complimentary car wash is a nice extra bonus.

Kathy Burks

The service I received from Falcone VW was fantastic. I have been to three other dealers, two in Florida and one in Greenwood, in the past two years and never treated as well as I was at Falcone. The dealership is out of my way but certainly worth the drive. Excellent.

Kyle Ruthig

Always very impressed with everyone at Falcone. From sales to service, you can tell your business is valued and appreciated. Very professional and keep customers up to date with progress! I have known Alex Moffett for many years. He has made the car leasing and buying process very carefree and effortless on my part twice now. Every member of the Falcone staff is very professional and helpful and I will continue to do business with them. I will definitely recommend friends and family in the future

Ben Reno

I told them I needed a certified used car and they found one that not only was BELOW my asking price, but had more features than I could have asked for! Everyone at the dealership was great to work with and Mr. Falcone's name isn't just on the door, he's walking around talking to everyone! Great buying experience and will definitely look to them in the future. Ask for Ernie and he'll find you a great deal!

Emily Severeid-Geiss

Wonderful service! I highly recommend buying your vehicle from Falcone and the service is always wonderful! They are extremely patient, understanding, and willing to explain everything to you! The new service waiting area is also wonderful! Long's donuts, Keurig coffee, fresh fruit, and soft drinks! It's really easy to get work done and get your car serviced at the same time!

Andrew Davis

I bought a new Outback. Working with John was a great experience. He really helped me out during the ordering process and kept me up to date on the status of the order. Buying the car was way easier than I was expecting. I really appreciate a transparent purchase agreement. There was no bait and switch or surprise extra fees. It was a no pressure environment. Awesome experience, I will keep coming back for service and my next purchase.

Larry P Jones Jr

Best car buying experience, love my new Outback. * * * * * 5 start buying experience. Service has had my car for 1 month to the day, for hail damage....in effing believable. I will never take my car back to this service department..

vikas jain

I have been to Falcone to buy a new Subaru Forester, and Steve helped me on this purchase. I must say Steve was very helpful, he searched the inventory from nearby stores and got me the vehicle with the specifications i wanted. I was very happy to deal with Steve. I traded in my car for the purchase, Duke appraised my old car, he was very helpful and took time to explain me how my car cost is calculated and how the new car cost will be changing. The auto finance and complete purchase was hassle free and fairly simple. Jon Wilson helped me completing the purchase and deal, he was very helpful and gave me enough time to explain everything and helped me to understand all the aspects of the deal. On the day of purchase Steve took lot of time to explain me the features of my car and explained how to use them, something which i appreciate a lot. One thing i will say, i called around 10-20 times to Steve for clarifications on small things,if he was not able to pickup the phone at the instant, and at some times, i left voice mail, and i got a call back every time irrespective of the issue or questions. That is what makes my confidence about Falcone. My overall experience was excellent and i am glad that i chose Falcone. I appreciate the efforts from Steve, Duke, Jon Wilson. And yeah.. The last price was the one which was quoted, no hidden fees.. i liked it. And everyone in the showroom staff was down to earth and talks to you with a smile, which makes it a pleasant experience.

Marc Monte

I don't like purchasing a car. It's not even the money; it's the process. I visited a Falcone competitor first. Almost immediately the game began, including refusing to allow me to take the paper detailing the car and the price! I couldn't believe it! Next day I went to Falcone. What a difference! No pressure! When I returned to purchase the car, the process was quick and very friendly. I got an excellent price on a 2017 and was treated with respect. on the way out the door, Bob Falcone thanked me for the purchase. This is definitely a first class operation. Give them a try!

Zach Snyder

I brought in my 2012 VW CC for a couple diagnostic services in order to find the problem. Falcone systematically worked through the components and narrowed it down to the turbocharger. They worked with me each step of the way and provided useful information in terms that I was able to understand. They were very helpful in scheduling and making sure I had transportation while my car was being serviced. I had a great experience with their service team and highly recommend them.

Catherine Fleszewski

I just purchased a car from this dealership. The sales team isn't pushy and you will most likely see the owner of the dealership working with the sales. Overall, a great experience.

Subu Kamath

I had a great experience buying a used car. Trey was very nice and courteous and he had the car I was looking for all ready and pulled out when I arrived. Never tried to up sell the car, no pressure to make decisions, no hidden fees. They also had a lounge to relax and had a playroom for our kid to play while me and wife were able to decide. Overall a wonderful experience.

Jeffrey Gummere

I've learned my lesson. If what I need/want isn't within trading distance I'll order in the future and wait for the vehicle to be built. No more interacting with other dealerships. Just plain not worth it. I'm one happy Falcone customer!

Joskii

Their is only one word to describe my experience at Falcone Subaru, Simply Amazing. The entire staff was top-notch in providing me with the car of my dreams. Especially my sale consultant Ms. Tiffany; I was worried about my service due to being an out of the state buyer, but she was lovely and very professional in working with all parties in making what could of been a severely disappointing transaction, into a successful great deal for myself. The remodeled facility also provides a comfortable waiting area and a colorful play room for your little ones. My time a Falcone was wonderful and I highly recommend if you are in the market for a new or used vehicle give these guys a try and you'll be happy you did!

Danny Shaver

I recently brought in my 2001 Saab 9-3 SE Convertible for transmission work. I was happy to hear that there were Saab technicians there with over 15+ years experience. I felt confident leaving my car there in the care of experts, especially since they would be working on such a vital part of my car. When I dropped off my car with Patrick, he was very helpful and professional. While I waited for my car to be fixed over the next couple of weeks, he returned every phone call to make sure I was aware of any and all issues BEFORE they did any of the work. I appreciated knowing what needed to be done and how much it would cost ahead of time. When I picked up my car, Megan at the Customer Service desk was also very polite and professional. A few minutes after leaving the dealership, I noticed a potential problem with my interior climate control knob (the same problem I had before coming into the shop), but after coming in and explaining the problem to Patrick, he got one of the mechanics who worked on the car to come over and assure me that the problem was fixed. He also showed me how to alleviate the problem in the future and explained the mechanics behind it. I was very happy to hear that I didn't have to wait another week for my car to be fixed. The car drove great all the way home and I couldn't be happier. Thank you for a job well done.

Chase Cresgy

Hands down the best car buying experience I have ever had! Alex, Chase, & Moe where fantastic in every aspect. They genuinely have your best interest in mind and are there to work with you. I will definitely be back and recommend friends and family.

Casey O'Leary

I've been taking my car to Falcone Subaru for service for years, and I have always experienced excellent customer service, so when I went looking for a new car I wanted to start here. Nick was extremely helpful, and I had a wonderful car-buying experience!

Sandy McCallister

I own a Subaru Forester that I purchased in Sept 2016. I love this car! Just brought it in for maintenance. I have had zero problems with it. I waited for it to be done and was there only 1 hour. The staff at Falcone are very nice and courteous. Brady helped me today. Highly recommend them.

sasha ball

I was sent to Falcon by a good friend of mine and turned out I bought my wife a new car. Great people, great service. The process went smooth and pretty quick. The best experience I have had yet buying a car. And I have bought my fair share of new cars! Thank You to Tiffany who was very attentive and help full. I think we may have made a life friend in the process! My wife loves her. Thanks again, Mark Pratt

Dominic DePompei

I have been using Falcone ever since I have moved to Indiana and have been treated exceptionally well each and every time I go there. The service department goes out of their way to do what they can to help me and believe it or not, to help keep my costs down! I highly recommend Falcone Automotive to everyone.

JMFM

This was the best service experience that I have ever had at a car dealership. John Clark was my service advisor and he did a wonderful job. Falcone Volkswagen completed the recall on my Passat and had me going in no time. They were fast, friendly and appreciated my business. Did I mention that they also had free Long's Donuts in the waiting rooms? Wow! I will definitely be back! Thank You!

John Swartzendruber

I made an appointment for service for our Outback - dropped the car off and picked it up at the stated time. The service was completed, all was very efficient, and I was even able to snag a cookie or two from the waiting area. What's not to like about that? My wife and I are very pleased with our Subaru and with the Falcone dealership - we recommend it to anyone who's interested in a VW, Subaru or Saab.

Dan Piotrowski (drpiotro)

Absolutely painless. From walking in and being greeting in a normal human manner not hounded. Finance was friendly and not pushy like other dealers, at another dealer, the finance manager was actually rude once we refused GAP and other options. Not here. Moe was great. Justin our sales person was awesome. Had an amazing conversation and you can just sense his love of the cars and product My wife almost couldn't stand how we were like teenagers talking about our cars, and options, add-ons, sounds, videos, and everything. It was just perfect. Even better was the follow up phone call to make sure there were not any issues. Lastly, I found out two other people I know have purchased not only from Falcone but from the same sales person. So many compliments on the car and asking how the process was. Don't waste your time at other places that won't work with you or be upfront. Go to these people, it is absolutely worth it.

Ali Teopas

Friendly. Fast. Detail-Oriented. Had a few recalls on my Jetta and they promptly fixed them and even found another that I wasn't aware about. Great service and they always keep your safety in mind!

Marla Burnett

My wife and I had narrowed our choice of vehicle manufacturers to 4 possibles. After test driving a 2015 Subaru Legacy, all others paled in comparison. We began talking to another Indianapolis Subaru dealer but felt we were being misled regarding the fair purchase price of the car. We decided to shop around other Subaru dealers and we are so glad that we did. Our salesman, Steve Lloyd, introduced us to a great way to buy a car; no high pressure sales, no hype, no BS and at a fair price. Everyone we have encountered at Falcone Subaru, including Mr. Falcone, has treated us like friends, not just customers. They answered all of our questions, offered us a loaner vehicle while applying paint and fabric protection to our new car, and made us comfortable with the entire car buying process. I happened to pick-up our car when Steve was not working. He had arranged for another salesman to help me when I arrived at the dealership. Mr. Franks was so nice you would have thought that I had purchased the car from him. As I was preparing to leave the parking area, another salesman, Mr. Fitzgerald, stopped me and asked if everything was OK and did I need anything else? My previous experience has been that my salesman would typically be interested in me but other salesmen didn't really have time for me. That was my expectation so this experience refreshing to say the least. I would recommend the Falcone Subaru sales TEAM to anyone.

Cathy Scott

I came in to just get pricing information, but drove home with a new car. The selling point was the trade-in I received. This is my third Subaru so it wasn't a hard sell! Everyone was very responsive and accommodating. I was again impressed with the care I received.

Ashley Willis

Historically, and as I'm sure most people experience, I have never walked out of a service center feeling confident about the service and customer service I received. At Falcone, with Shelby leading the way, I never question my service plan and have confidence in the fact that what's best for me and my vehicle is top priority to her and her team.

Gretchen Schramm-Davis

Falcone Automotive made my car buying experience very relaxing and easy! This was my first time buying a car, so I was a bit nervous to deal with pushy sales people and hidden costs. I did not experience any of that at Falcone! The sales people were very friendly - make that all people, from the financing dept to the owner - and they showed me up-front exactly how much I would be paying and what I was paying for. No dealer or paperwork fees - just the price of the car, tax, and registration. I felt very comfortable discussing all my options with the people at Falcone and knew that I walked away with a great deal! Before I even went out for a test drive, I was given a list of all available cars in the model I was looking at (impreza), with prices included. They did not have the color of car I wanted on the lot, but it was already in transit to the dealership. Since I had to wait two days for my car to arrive and I did not have a functioning car, I was given a free rental. It was the same model as the car I was getting, just a couple years older. I really appreciated that they let me take a test drive without a salesperson, then I came back and asked to go on another drive (to drive on the interstate) with a salesperson. When I came back to pick up my car, I was very impressed that all the paperwork was ready for me, I just had to sign and date! John was very helpful in explaining all the features of my car before I drove away. Overall, I am very happy with my new Subaru Impreza and I am very glad I bought it from Falcone! They made buying my first car stress-free, which was a huge relief! Thanks!!

Carmen Alejandra

Something very difficult to find nowadays. I went to another workshop and they wanted to charge me almost a doble the price of the repair I paid in Falcone. Attention excellent, budget fast and the main, honesty.

Kendall Ryan

Absolutely great car buying experience. Steve was very helpful but never pressured us. Whole process took less than two hours. spent more than that at tom wood and didn't even get a car. overall we were very pleased and will continue to buy Subarus from them.

Rudy Yung

I took my car in for oil change and tire rotation on Dec 9th. The gentleman who greeted me that morning (unfortunately I didn't get his name) was very pleasant and professional. The waiting area was quiet and comfortable. The jobs were done in 1 1/2 hours. This is the 3rd time I brought my car in for services. Each time I experienced great service. Will recommend this dealership anytime to anyone.

Leslie Schneider

We had a note come up on the screen that there was some problem with the ABS system. So we easily made an appointment and 2 days later came to Falcones. Everything turned out very well. We had great service, on time and with very little wait. Everyone one was extremely nice and our Forrester is working perfectly! Thanks

Erin Budreau

We visited the dealership a week ago looking into some used vehicles. We worked with a sales associate I believe his name may have been Randy Lloyd. He was absolutely amazing! Unfortunately the dealership didn't have what we were looking for but I would highly recommend going to this dealership and working with this sales associate. He was incredibly respectful, knowledgeable, and not pushy.

Dwebb J

I needed a new smart key made for our 2008 Saab. We bought the car used from another dealer so I had no idea what the process was going to be. Everyone from the Parts guy to Service Manager was great. Very helpful and welcoming.

Dave Zimmerman

Very professional and customer friendly service department.

Ho Ng

My wife and I were there for our first car purchase. John "Fitz" was very helpful and patient in helping us pick the right car and the right options. We didn't feel pressured at all and their service was on point. They were very transparent about every single item/cost question that I have.

Patt

This is my second service visit for routine maintenance on my leased 2017 Golf....it took about an hour..my service advisor is genuinely kind and glad to see you..I always make it a point to visit a bit with Bob Falcone himself...he puts everything down and kindly chats with me... then I leave the busy man alone and browse the clean relaxed store.. just a great place to do business...

Kevin Fetterman

Incredible service from Gary and Alex. I was incredibly nervous because of my negative equity on my vehicle but they made the entire process easy and stress free. They were quick to find a vehicle that could carry the weight of my previous vehicle and I would be happy to drive. And let me tell you, I am beyond happy with my car. I talk about it to everyone. Seriously, if you are looking for a new car and would like a team that actually cares about your satisfaction instead of just another sale then I cannot stress Falcone enough. Thanks guys!

Brian R

The service department at Falcone has always exceeded my expectations with their customer service. This particular time they went above and beyond to make sure I had transportation with the use of a loaner vehicle while my car was being serviced/repaired. I could not be more satisfied. I will recommend Falcone to anyone looking for a new/used vehicle or for service.

Eric Lekberg

I love cars but absolutely hate buying them. Well, I used to hate buying them. I just purchased my second brand new Subaru from Steve Lloyd and i just thought the first time was a fluke... both times the entire process was painless and actually fun. I would absolutely purchase from Steve specifically and Falcone Subaru without hesitation again.

Ed Choate

While getting my 2013 Outback serviced I approached Matt Bartelson about the new Outbacks. He answered my questions, filled me in on what's new and left it that I would contact him when I was ready. About a month or two later we stopped by again, a bit more serious about a new Outback. Matt helped us find the model and color we wanted, even to the point of calling us when an Outback with an interior we were interested in came in to see if we really liked the color or not. And on top of it all, when we decided on the car we wanted, Matt held it for us a couple of weeks until our funding came in. He got all the options we wanted installed and made the whole process easy. I told Matt I would shop his price, to which he said, "Please do." His confidence was founded since no dealership came near enough to make go anywhere else. Jon ran us through the paperwork quickly, with no pressure or hype. He presented our options and the whole deal was done quickly and professionally. Thanks to both of them and Falcone Subaru for a great experience getting a great car! You guys ROCK!

Dawn Faust

The dealership that ACTUALLY treats you like family! My search for a new car had been a series of disappointments and attempted schemes. Then I found Falcone! I went in expecting the typical sales tactics so I came prepared to play hardball. I quickly realized that I didn't have to. Not only did they negotiate a great deal without running to the manager's desk and returning with a ridiculous four square offer; but, with Justin leading the charge, they went unbelievably above and beyond to make sure I was able to get the car financed and at a payment I could afford. As I sat (for not very long) waiting to sign the paperwork, dumbfounded by the sense of compassion I never expected to experience from a car dealership team, I realized something else - I was being greeted by every staff member who passed by. It was like buying a car from a small, hometown dealership rather than a multiple-building dealership in downtown Indianapolis. I have never wanted to be a salesperson in my life (it's just not for me); but, if I'm laying all the cards on the table, I have to admit that sitting in that chair, taking in this whole amazing experience, being greeted by friendly (not pushy, not oily) staff made me want to work for Falcone VW/Subaru & Saab. People make a business what it is - and the owner and managers set the tone. The team at Falcone VW/Subaru & Saab have heart, they believe in the product, and they are more interested in establishing a long-term car buying relationship than padding a short-term bottom line. I would love to come into an insane amount of money so I can walk in and pay full price for any car on the lot, just to give a little back!

Lisa Fox

I LOVE FALCONE PEOPLE! Justin Poynter, Chase Falcone and Moe were wonderful to work with and I would recommend them and the organization to anyone. I was just looking for some numbers (really not shopping) and that was what I got on my first visit. There was no run around or asking me to shop the cars first, Chase sat me down and we figured out what I could afford and never pressured me to buy, understanding that at that time I was only researching options. Later we found a Beetle that was in my price range (with a very good deal, I might add). Once it was decided that I would lease the car, we ran more numbers and we found out that I could afford to purchase rather than the lease option, which suited my plans even better. That's when Justin took over - he showed me the car and walked me through the details of new technology. He was patient and willing to answer my numerous questions. He also made it clear that I could call or stop in anytime if I had further questions. He stayed true to his word and has talked to me again a couple times on features that I need help with. No doubt I will be in contact with him again... Moe handled the finance portion of my experience with skill and was thorough in explaining what I was signing. I've also used the service department, both with my old cars and when I had a problem with the new car. I just had a couple questions and needed the tires aired up when it was found that I had a screw in one which was causing the tire pressure light to come on. After about 30 minutes - I had no appointment, they had everything fixed and I've been driving happily ever since. The car is wonderful - I had my reservations because I was used to a station wagon, but I'm loving everything about my new car. I will continue to do business with Falcone - why change when they have proven themselves capable of LISTENING and HEARING what I said and led me through the process at my pace. In fact their willingness to handle me without pressure is the reason I decided to purchase from Falcone, even though I was just researching options and had not really decided to buy when I stopped in on my first visit. This Beetle is my 5th Volkswagen and won't be my last. Thank you!!!!!

Becky Wilson

I came in for a routine oil change. I got much more than that with my visit. They staff recognized that I needed a 60k mile tune up. With this, they still honored my oil change coupon I had and gave me a discount for bringing in a pack of water, even though I didn't have it at the time (I brought one in immediately after I got my car back). I also expressed how my wheel was making a strange noise after repairs from a collision and that diagnosed and fixed it on site, free of charge. I even spoke with Mr. Falcone as he wanted to make sure myself and the other patrons were comfortable. I appreciated the kind service, clean facilities, and fresh Long's donuts of course. :)

Manuel Encarnado

I bought a Scion TC at Falcone and my buying experience was excellent. I didn't have to go back and forth for price negotiations. They went over trade province with me fairly. Some other dealers pressure you and lowball your trade. Not at Falcone.

Angela Pickett

Gene was the most awesomest salesperson that I have ever dealt with! He went above and beyond for me and I truly appreciate that all I had to do was come in sign and go over my new vehicle and leave! What an awesome experience of not spending hours at a car dealership!!

james holland

Brady is the best service representative i have known in any car dealership . he has a pleasant manor about him and is very professional, yet not a robot. Customer service is one of the most valued committees any business offers. It is rare to get good customer service. Kudos to Falcone for allowing him to do what it takes ,whenever it is needed to get the customer take care of in a timely and professional manor. Falcone is very lucky to have him. Our XV Cross trek was just under the 60k warranty and was having a problem with it transmission . the promised time for the needed major repair was met, and after receiving the repaired vehicle ,had no other problems . I am an mechanic and was impressed that there were no other problems after the scale of the repair that had been done ( complete transmission replacement ). More than once at other dealers i have had to return to the dealer and tell them about something that is missing, a scratch on the paint ,dirty hand prints,vibrations ,or leaking. Falcone is my dealer

Ryan Johnson

Excellent car service close to downtown. My service advisor always remembers my name and I trust they are going to help me take good care of my vehicle.

Con Sullivan

I was beyond pleased with the level of personable service from all of the staff at Falcone Subaru. I absolutely recommend visiting this team when you are making your car buying decisions.

P H

Straightforward purchase experience. Purchased a low-volume VW from Falcone, and it was one of the better buying experiences I've had. Communication was great, and any problems were rectified quickly. Aftermarket prices were also fair.

Terrilyn Deel

My husband and I bought a VW Eos this last Summer from out of state dealer. It was in GREAT condition. My husband researched internet and selected Falcone VW for the check up before Winter. It had no problems, just needed an oil change and the once over. When we got it back I tried to put the top down and it would only give me an error message. I wasn't very happy to say the least as it worked fine prior to the service. We took it back and I was out spoken about how I just didn't understand how it worked then we had it serviced, then it didn't work anymore. The Falcone Assistant Service Mgr handled the situation in a most professional way. He made me feel as if he heard what I said and they came up with a service agreement that was most satisfactory. The car works perfectly as before, and I am a very happy customer. I really like this car and tend to baby it. I would highly recommend this place, because they stand behind their service . They were able to fix it beautifully. When we purchase another car, it will be from them.

kevin hughey

I had trouble turning car off. Came in for oil change and they had the part waiting for me and fixed it then. Very happy with good communication.

Thomas Sain

I came in for my 40k checkup on my Jetta. The staff courteous, informative and truly caring. The work and inspections were carried out quickly and efficiently. The cost was fitting for what was done. The waiting area was clean and comfortable. All in all a very good experience.

Taylor Versino

Great dealership. Get all my vw service here. Price is reasonable and always get a great service. Staff is very friendly and knowledgeable. Received free case wash after service.

Amanda Studor Bond

We just signed a lease for our 2017 Forester. Not only are we in love with the car (this morning we got 34 mpg on the highway), but the service there was amazing. They worked with our budgetary needs and were able to work with us on our down-payment. Highly recommend.

Sandy Carmin

We started looking to lease another car in June. We sent emails to several dealers. Alex emailed back and answered all of our questions and found what we wanted at the price we wanted. Chase also communicated with us several times and was very helpful. When we went to get the car we were so impressed with everyone. Chase and Alex had everything ready. Moe in Finance was great. They took care of everything and got us out of there quickly. Would definitely buy from them again. We usually dread buying a car but this was a great experience!

Nancy Bennett

I thoroughly trust the entire staff at Falcone Subaru. We have purchased two vehicles and each experience was extremely positive from start to finish. Hat's off to this dealership! Ernie Reno is an excellent salesperson!!

kc5676

They treat their customers like a company should. Ryan is services is so nice. He takes care of us all the time our Subaru needs service. Thanks for everything. Continue doing a great job Falcone.

Steve Maves

Just a quick note to tell you what a great experience we had in buying the Subaru. You and Falcone Automotive provided the best experience I have ever had buying a car. I have and will continue to recommend you and Falcone Automotive to anyone interested in a Subaru. Outstanding Work!! Steve and Laura Maves

Jamie Tavernier

I recently had my 60,000 mile service performed at Falcone on my 2012 Outback. Everyone was very friendly and when my ride fell through (since it's a several hour job) they were able to loan me a car even though I hadn't reserved one. I was also emailed a coupon prior to my appointment which really helped save me some money. I mostly appreciate that every time I've been there, I've never had anyone try to sell me something I didn't need. They also get things done by the promised time. I really recommend their service department.

Sean Farrelly

There's not much to say. I've been here several times for work to be done on my car and I'm always impressed with the professionalism of everyone. From the Service front desk guys (Ryan and Brady) to the techs who actually do the work. They are extremely intelligent and know exactly what they are doing. They always make great recommendations and never perform any tasks not approved by the owner. I love bringing my car here as I know the work will get done in a timely fashion and will be done with the highest quality possible. I've said this before and I will say it again. Continue employing people like the techs and Ryan and Brady at the front desk and I will gladly come back for all my service needs that I can't perform myself!

Sara Turner

By far the best car buying experience one could have. Not once did I feel pressured into purchasing a new car. Tiffany was fantastic and was willing to work with me on all of my concerns. I felt comfortable from the moment I walked into the dealership. Each employee I encountered at Falcone were highly knowledgeable and most importantly, friendly and kind. I recommend Falcone VW to anyone who is the market for a new or used car.

Jordan Matters

Brought in my 2015 GTI for an oil change and my first service at Falcone since purchasing it. Steve, the assistant Service Manger, was tremendous. He was super courteous and answered all of my questions. He told me to take a scratch off and scratch it off before I swiped my card for the oil change and I ended up winning a free oil change! When I went back to my car, my car key had some trouble being recognized by my car. He changed the battery and for free and got it fixed in only a minute or two. I was really impressed by the service at Falcone and will definitely come back again and again!

Andrew Carlson

I was interested in purchasing a Subaru Forester and started at your website. I browsed your inventory and picked out the one I was looking for. I was very impressed with the immediate pricing information I received shortly after. This no nonsense approach put me at ease when purchasing a new vehicle. When I came in for a test drive the experience was also good and all my questions were answered. My time is valuable and I really appreciated how quickly we arrived at a deal without a lot of haggling.

Brian Blevins

This was by far the easiest transaction I've ever dealt with at a dealerships. They had me in and out with the loaner in like 5 minutes. Most dealerships have to wait for a loaner to become available and you feel like you have to jump through hoops. I didn't feel like that. Thanks, Falcone and thank you, Matt!

Elizabeth Litts

I brought my 2008 Saab 9-3 in for a routine oil change. Brady was my service rep and he was very helpful my entire visit. I always appreciate how well I am taken care of when I come to Falcone. I did not buy my car from Falcone but, when it is time to buy a new car, I will be coming here. Thanks for always doing a great job servicing my needs!

Brooke Funkhouser

Matt was so helpful and made the car trading experience as easy as possible. He was friendly, not pushy at all, focused attention on us (despite the showroom being very busy), and gave my family time alone as needed to talk things over. He spent a lot of time with us, walking through all the options and functionality of what would become my new car, making sure I was comfortable with everything before I drove away. Very grateful for such a great experience -- I don't do this every day, so I'm glad to have a salesperson treat me with such kindness.

Aaron Beckort

New to town and needed an oil change. Amazing price which included an inspection and wash. Great service and told me to keep an eye on a few minor problems, which was greatly appreciated!

melanie owen

I bought a 2018 Forester and couldn’t be happier with the car and the experience at this dealership. It was stress free, fun, and the best deal on trade in and new car price. I was so happy that I referred my daughter and she bought a new Forester there 2 week’s later.

Vanessa Beck

I found my perfect 2014 Subaru Crosstrek Limited at Falcone! After googling Subaru dealers, I called each location and Falcone had the exact car that I wanted! I normally don't wander around the west side of Indianapolis that's honestly why I searched the North side first....The two other Subaru dealers were completely out of stock and that's what made me come to Falcone and thank god I did!! I didn't even know this Subaru dealership existed, but I'm so happy to have found it! Overall excellent experience! Not many dealers actually care about the customers and take the time out to make sure they are completely satisfied. I would recommend everyone to come to this dealer! The owner, Robert Falcone was so personable and great to work with as well! Such a great place! I'm a very very happy customer!! :-)

Chase

They fixed my wheels and got my alignment done at a cost less than was expected and quicker than was expected. I was provided a shuttle to work that fit my schedule. I will only ever use Falcone for repairs, no one is as trustworthy as them!

Catherine Steele

Tiffany was great. It was nice not to feel pressured or descended upon. We were allowed to peruse without feeling rushed. She is among the two best car sales personnel I've ever encountered. I am glad we arrived at just the right time! Mo was amazing as well. We had an exceptional experience.

James McGrath

As always, Falcone took wonderful care of our car. They provided a shuttle to work after I dropped it off, quickly diagnosed the problem and rectified it. I was thoroughly pleased, as always, and highly recommend Falcone to anyone needing service for one of the kinds of cars that they specialize in!

Steven Chen

I purchased a 2018 Subaru Outback recently. Justin responded quickly to my emails and phone calls, which I appreciated. He was honest with pricing and fees. He didn't try to oversell the vehicle or promote higher trims. I was happy with my experience here, and they were very accommodating.

Vernice Green

took my car in for service and discovered it was going to require a major part and with the help of the service team the issue was resolved and Every one has been a great help, I would like to especially thank Angela in service for Volkswagen and Shelby Isner.

Jeffrey Nazario (Mr. J)

After wrecking my 2010 Forester due to horrible winter driving conditions, I knew that finding a replacement vehicle quickly was my best option. Being that my insurance provider was backlogged with claims and I was starting a new job in Indianapolis within a week, the search for another Subaru was on. Fortunately, my search lasted all of one hour after arriving at Falcone Subaru. I took a short time to browse the showroom and Chase was there to answer any and all of my questions regarding a 2014 Impreza. He really is well versed with the product line and Chase’s willingness to help and inform the customer should not go unnoticed. Without a doubt, Falcone Subaru has their act together. It was simply prompt and genuinely courteous service without any pressure on the prospective buyer. We settled on a very agreeable price, took care of the paperwork and sealed the deal. I really cannot say enough on how enjoyable my car buying experience was at Falcone Subaru. The staff really knows how to make the purchasing process a pleasant one. Falcone Subaru’s stellar reputation is truly well deserved.

Sarah Carr

My husband and I had Alex Moffett help us find our perfect car. He was very patient while also doing his job quickly to not keep us there all day! We felt respected, and also valued because no question was dumb. Anything I asked about the car he knew, this guy really knows his stuff. I walked out of there knowing we got a great deal and if I had any questions, it was totally fine to give him a call. The level of kindness, respect, and attention he gives his clients is above any other salesman we have EVER worked with. We 100% would tell our closest friends and family to go to this dealership and to find Alex, there’s no one else I would trust our investing with.

Josh Summey

As an ASE master certified tech and an automotive instructor I find myself cautious purchasing vehicles. Falcone is without a doubt an incredible dealership! In fact I have bought two cars from this dealer! Each time I left thinking to myself I cannot believe how good I feel about this car buying experience. I will undoubtably be purchasing from this company again! Thank you for being awesome Falcone!

Ashley Leavelle Fleener

I brought in my 2014 Impreza after hitting a pot hole and ending up with a flat. Falcone was quick to get me in, assess the issue, present me with a solution and pricing, and complete the repairs so I could get back on my way. They are always friendly and the atmosphere is wonderful. If you have to be waiting at a service shop, this is the place to be. It is comfortable and well appointed for whatever your needs are during your time there.

Jonathan Delgado (Combi)

Been going to this dealership since I bought my car. Customer service is top notch, I like the honesty of the service advisor and the care they have for the customer.

K P

This most recent purchase marked my 10th car purchase in my life. My purchase with Falcone VW was by far the best I have ever experienced. It was unlike any other. No high pressure sales tactics, and best of all, complete honesty. It is not often that you can call a dealer honest. They bent over backwards to make me happy, and were perfectly transparent on pricing. I would highly recommend Falcone to anyone.

Christi Torres

My husband and I had been looking at Atlas's for about 2 months. Falcone was the last VW dealership we visited and the experience at Falcone was exactly the opposite of all the rest. They were no-pressure, allowed us to test drive the car without a sales person in the back seat babysitting us, and no hassle with our trade in. The best part of the whole experience was the negotiation of the "bottom line" numbers.. no poker-face needed, no hard-ball.. they gave us their best numbers right off that bat and those numbers were much better than the other dealerships! Dylan, Chase and Moe were wonderful to work with and made this a painless experience! My husband and I highly recommend Falcone!

Karen Suitor

I leased my third consecutive VW Jetta several months ago and I've had the good fortune to work with Tiffany Compton on the past two occasions. THIS WOMAN KNOWS VOLKSWAGONS. I feel like Tiffany bent over backwards to help me decide what I wanted and needed in a car this time because I was sort of leaning towards a Subaru this time. She gave me the pros and cons of the three VW models and the two Subaru models I was considering and then we walked through my finance options. When all was said and done I decided to lease a 2019 VW Jetta R-series and I love it! RE: service - I've always been treated with respect when I've had to bring my car in for service and I very much appreciate the service staff's outgoing and friendly manners. Just recently my Jetta was swallowed up by a pothole that left me with a flat rear tire. I spoke with John Clark by phone, he told me when the tire would be in (had to be ordered) and set up an appointment right away for me to pick it up. I feel like I hardly sat down in the business center before my car was ready to go again. John was friendly and engaging and he seems genuinely happy at his job. That is always great to see. Trust me, you will be treated with much more respect at Falcone than you will at Tom Wood VW/Subaru (where I went first, ten years ago), especially if you are a solo older woman. I can say with confidence I am a Falcone customer for life.

R Grannis

I recently purchase a Subaru BRZ with the help of Bert Nickelsberg. The entire staff at Falcone made my experience comfortable, friendly, and enjoyable. I would highly recommend this dealership to anyone in the market for a new vehicle. Any questions I had were easily explained, and everything was hassle-free. Great job Falcone!

Katherine Hanke Gamez

I brought my 2012 VW Golf in for my 40k service appointment. They had my car in and out of there within about 2 hours. Good customer service and a relatively quick appointment given the amount of work that had to be done. I've mainly dealt with Ryan in the past and he couldn't be nicer or more helpful! I have nothing but good things to say about Falcone.

Timothy Tam

Hands down the best Subaru dealership in town. The others might be closer to home and bigger showrooms but Falcone makes it worth the extra effort to see them.

Lindy Brown

My experience at Falcone was fantastic; I would highly recommend. From Chase to Tiffany to Moe, each person with whom I interacted was caring and helpful. I'm thrilled with my new car + the care I received!

Grant Hale

Falcone Volkswagen got me in at my scheduled time and got it done before the estimated amount of time. The guy at the desk, Steve, was nice and everyone else I interacted with was great. The question I had about the rattling in the glove box was diagnosed and explained clearly and professionally. I had a great first experience there.

Chen Zhang

The whole process from test driving to signing the lease is quick and easy. Everyone is helpful but not pushing. Very different experience from most other dealerships.

Geoff Klinger

We had a wonderful experience at Falcone VW. This is one of the strongest dealerships in the state in our estimation. We were treated with respect and honesty throughout. Everyone we dealt with, from Sales, to the Finance Department, to Management was outstanding throughout the process. In particular, we were very impressed with Alex Moffett, our salesperson, whom we found personable, knowledgeable, and thoughtful. We were equally impressed with Ryan Gates and Jon Wilson in Sales and Finance. The purchase process was very transparent, and we have no doubt that we received a great deal. In addition, we received more than a fair offer for our 2014 VW Jetta trade-in. It felt like we were working with rather than against them, and that was quite refreshing. It was a pleasure doing business with Falcone VW, and we will not hesitate to return to them for our next vehicle purchase. Falcone VW is highly recommended without reservation!

Adam E

We have been a Tom Wood family for years but decided to give these guys a shot. Not only did we get a better deal but our experience was fantastic and our sales person was knowledgeable without being too 'desperate ' for lack of better words. I will definitely go back to buy another car from Falcone! The commercials are correct, you do not get stuck with the stupid fees.

Ryan Harmon

My experience with ease of new fleet vehicle, detailing, window tint, body service on older car…all excellent. Very friendly and responsive staff.

Melissa Decker

I originally had an appointment scheduled for July 3 to have a dashboard light looked at. After speaking with the Service department, they explained the urgency with the sensors and potenial for burning out. Later that same day, we brought my car in. En route to the dealership, my brake lights went out and multiple warning lights came on. I was relieved to get it in the shop before something bad happened. After a thorough inspection, we needed several items repaired including the sensor issue, the rear brakes were shot, I was ready for maintenance and an oil leak I had previously paid for at another garage was still not repaired. Steve gave us a quote which we felt was reasonable and the service began. We were updated through the progress frequently. We were very happy with the level of communication and building of customer relationship. When I came to pick up my car, it ran better than ever. The total amount due was less than quoted and I look forward to seeing them again in 5,000 miles.

Cheryl Joyal

Our experience at Falcone was wonderful! I called the dealership on a Monday evening to inquire about what time the dealership closed. Alex Moffett answered that call and was courteous and patient as I explained that we were in Avon at the moment but were actually from Terre Haute (at least 65 miles away). He spent several minutes on the phone with me, determining our needs and even offered to stay past closing time to meet with us. Not wanting to keep him beyond closing time, we agreed to an appointment the next morning. From the time we arrived at approximately 9:15 AM to the time we departed in our new Forester at approximately 1:30 PM, Alex went out of his way to make our buying experience at positive and painless as possible. Alex listened carefully as we explained our experience over the past 13 years with our current vehicle- we thought we purchased the most reliable vehicle but ended up putting thousands of dollars into it for mechanical and electronic repairs of things that should have never had to be replaced. We also dealt with a service department that was not always honest. The final straw was a second breakdown 60 miles from home. He confirmed our feelings that purchasing a Subaru, with the well known records of reliability and safety, was the smartest investment we could make- both financially and for our mental and emotional health. Alex knows the Subaru products inside and out and answered every question we asked. He was up front about the price and financing. He was very genuine and allowed us to make the decision of purchasing without an ounce of pressure. We were also very pleased with Moe as he walked us through signing the documents to complete the purchase. He more than covered all of the information and even gave us some tips on helping our college age son build credit and information on leasing a vehicle for Keaton in the future if the need arises. I can't say enough about the great service we received from Alex and Moe. We were referred by a friend who purchased his Subaru at Falcone 6 years ago. Based on what he told us, we didn't even consider checking out the other Subaru dealers in Indianapolis. Good to know that even with an interval of 6 years, Falcone is still in the business of taking care of customers like family. CLASKE

Sarah Brown

What a dealership! Our rep TIFFANY IS A COMPLETE PRO! Pleasant and very knowledgeable. Mr. Falcone himself was involved also and nothing was less than polite, professional and comfortable. The deal on car #1 was so great we bought a second car two weeks later from TIFFANY. SEND Anyone in doubt to me to testify!! I (we) are more than fans!! PS The deals were great too and We always do research on major purchases. NEVER BEEN TREATED BETTER BY AN AUTO DEALER AND HIS SR AND STAFF! We purchased both Subaru and VW cars from them!

Gregory Lenfert

EDIT. Upon escalating our issues to the top we are getting the assistance we need. I am updating this to reflect Falcone helping us out. They also have a professional and friendly service department.

Brian Anderson

I'm currently leasing a 2015 Subaru Legacy. Over my warranty mileage, the blower motor was going out and was replaced with no charges to me. The staff was very generous, professional, and caring. I'm currently dealing with some life challenges and wanted to say thank you for making my day, a better day. Sincerely, Brian Anderson

Brittney Lenfert

My husband and I cannot say enough great things about our Sales Associate, John and the rest of the Falcone team. After my experience with Hubler Nissan, I was dreading our next car buying experience...but Falcone has made it fun! My husband bought his Legacy back in April and I cannot wait to come back and get my Forester from this team!

Martin Owens

Falcone Subaru, Justin Poynter, Sales Consultant, is a very good listener. Justin helped us navigate through our needs and wish list. He made recommendations on the vehicles best suited. We made the decision to go with a Subaru Outback Touring. Jon Wilson, Financial Services Manager, explained the financing. We also discussed our wish list for optional service packages. No pressure just explanations and costs - our decisions. We arrived to pick up the vehicle at the appointment time, the vehicle was ready - clean, and ready to go. Jon had all the paperwork ready for signature. Justin went into great detail to explain the new systems and how they work. It was a big help to us. Justin has been available to help with a few questions - lots to absorb. I would definitely visit Falcone Subaru for my future needs. I have never had an automobile dealership give this much service during sales and pickup.

Cris Rivas Indy

We first contacted Bert in February of this year. We visited Falcone, test drove two different vehicles, asked tons of questions, took up a lot of time and then left without buying a car because weren't quite ready to buy. When I returned alone in May wanting to test drive the Ascent and the Outback Bert was very accommodating. He answered all of my questions in a straight forward and friendly manner and we made a deal that day. I ended up buying the Ascent, which I am loving. I highly recommend Bert as a courteous, helpful, straight-talking, top-notch salesman.

Suzan Rogers

Atlas which we love. Your service is excellent. We drive past 2 other VW dealers because we like everything about your dealership better than 3 other VW dealers we have used in the past,

Ryley Miller

Falcone allowed me to use an expired coupon on my 30,000 mi service and even hand washed my car when I told them I didn't want it put through the auto-wash. These guys do a great job!

Debbie Durst

I bought my 2011 Saab 9-3 from Falcone and have used them for all my service and repair needs for five years. This was my 60,000 mile maintenance. From Shelby, who scheduled my visit, to Ryan, who walked me through every step, it was a great experience. Since my car needed to stay all day and I worked 12 miles from the shop, I was given a loaner to drive. Ryan called to let me know of an additional issue that I decided to have fixed now rather than later. My car was clean and ready when I came to pick it up. Great people and service!

Kristina Blankenship

I’ve traded in and leased, financed and purchased outright from Falcone on 3 different cars over the years. The most recent purchase was for my 16 year old daughter. Alex, Moe, Steve, John and Jack are all fantastic to work with. They take their time to explain things and make the process easy. We are very thankful to have found Falcone! Me. Falcone also came out to make sure the experience was going ok for us. Will buy again from Falcone and I recommend for anyone who works downtown the free shuttle they provide as well!

Jake Carr

From the first time we went in to driving away with a new car 2 weeks later, every interaction we had with the Falcone staff was excellent. My wife had bought her car at Falcone and every time we brought it in for service the experience was great. It made me consider Falcone for my new car even before I really started looking into VW. Alex Moffett was the Falcone rep who helped us out. He was knowledgeable on all aspects of the car and was very helpful in finding the right model and trim for us. I would 100% recommend them to friends and family! The new car looks great!

Gabrielle Cheikh Noël

I came in thinking I would just be looking at a car and ended up leaving with one not because of the usual pressure of sales but because I felt welcome, taken care of, and informed. As someone buying their first car on their own, I came in with some worries and questions. John Franks, as well as the rest of the associates I worked with, were all very kind and thorough with their explanations of my questions and more. I could not have asked for a better experience.

Jeffrey Cohen

My car recently began stalling on the highway (I-69) on the way from Indianapolis to Michigan. We made it to Michigan and were on our way back to Indianapolis when the car stalled several more times. Lucky to get back safely, I called Falcone Service right away. Ryan Thomas called back within an hour and suggested I bring my car in ASAP. I was hoping I'd only need a battery. No such luck - my fuel pump had gone bad. I had places to go, people to see - not to mention not having an extra $700 to spend. Bad luck on the fuel pump, but what happened next was 'above and beyond' (in a good way!). I ran into Bob Falcone while Ryan and I we're chatting. Ryan mentioned he'd try to find me a vehicle to drive for a few hours while my fuel pump was replaced. Bob dug into his pocket and pulled out his personal car keys. He handed them to me and said, "Here, drive mine. I'll be here whenever you get back." Falcone cares: its service folks and Bob. And Ryan Thomas is 'Johnny On The Spot'. Ryan and Bob - and Steve, Dave and others in Service - impress me every time I'm in. They've made me a Falcone customer for life. I can't imagine buying or leasing a new or used vehicle from any other dealer in Indianapolis. Jeffrey Cohen, Editor-In-Chief, Sophisticated Living Magazine

Trish Omstead

We bought a 2018 Subaru Outback. We really appreciated our experience at Falcone. Years ago, I purchased a Saturn. This experience reminded me of that time. Your price was reasonable and there was no pressure to purchase on the spot (or pressure at all for that matter). Everyone was helpful and able to answer any questions we had. Matt was wonderful and explained all the features of the vehicle in a way that I understood it. Overall, it was a great experience and I will recommend Falcone to anyone interested in purchasing a Subaru. Thank you so much, I love my new Subaru!!

Ian Ward

The overall experience was great, as an out of town resident Falcone Subaru worked with me and my family to not only repair my vehicle but also pickup options so that we could pick it up when it worked for us in our busy schedule. I will definitely use Falcone again when I am in the Indianapolis area.

Mike Kostelnik

As far as VW dealerships go, this one is just okay. The people were nice, but the wash they did after the oil change left swirl marks all over my car.

Nick Leach

My wife and I were on our way back from Cleveland to Topeka, KS on vacation when I noticed my coil light flashing on my dashboard. I always take my car to get serviced at Crown in Lawrence so I called there and spoke with John Williamson. He is always very helpful every time I bring my car in to get serviced. He took it upon himself to call Indianapolis VW and scheduled us in. He sent me the directions to the location. As soon as we arrived the staff were very nice and started checking out our car. They also asked if I would like to have them do the recalls that had been issued on my car and that it would not take to long. After a short wait one of their staff showed up to let us know what the problem was, that they had the part and that they were almost done. When we got our car back everything was working and my family was very thankful at how fast they were able to get us in and our car fixed.

Inaia Phoenix

I contacted Bert via the website regarding a vehicle I was interested in. He responded within a few hours. Setting up an appointment was easy. Bert did not try to haggle or upsell things I was no interested in. The experience was easy, and I felt good leaving the dealership, which is rare. Bert also spent a significant amount of time going over all of the features of the vehicle and helped me connect my phone, which I had to figure out all on my own with my last vehicle. Overall, Bert made buying a vehicle a pleasant experience, which is amazing.

Tessa Schebler

I came in the first time after visiting another Subaru dealer in the area. I left there concerned but when I sat down with Bert I quickly knew this was the place I was going to buy from. He never pressured a sale today, was very respectful and was always very helpful in finding my perfect Subaru. I really liked how they focus on family and how buying a new car fits best into our family. I also did not have to barter for a good price. Bert gave me the bottom dollar for the car which when priced out to others in the area can't be beat. I will be buying my fiancé's car from them and will always do business here. I highly recommend them. You will not be disappointed.

Sarah Kuester

I have a 2005 Saab 93 - original owner. I brought it in for an oil change. Always very knowledgeable and reasonable. They don't pressure you into doing repairs you don't understand. I have 120K miles on my Saab and I will get another 100K+ on my car because of the maintenance Falcone offers.

Arthur Anderson

Consistency of excellent service is the gold standard of a business and I believe that is the main reason people keep coming back to that business. Falcone Service definitely falls into that category. Once again a good experience on my last service visit. Patrick Kerker was as personable and helpful as ever. When I leave there with my repaired car I can be assured that it has been properly repaired and totally checked out for any possible hidden problems. I feel safe and assured. Thank you Falcone. Sincerely yours, Arthur Anderson

Karri Garcia

My husband and I have made two purchases at Falcone now. On the first purchase, we had seen a Mini Cooper listed on their website and went in to test drive it and potentially buy it (which we ended up getting). We were told had a couple from Chicago driving down to see it that day, and although they had been encouraged to put a small refundable down payment to hold it, the couple did not. Sorry for them, but good for us. The process was very smooth and pressure-free. Bert went out of his way to create minimal stress for us, and the owner was there working, himself, on a Saturday morning. I was impressed at the staff's professionalism and hospitality! Then we needed to trade the Mini in for a 4-door a few months back, so we went back to see Bert, because he was just so nice and down to earth compared to other car salesmen we had experienced in the past (at other dealers). He wasn't in the office at the very moment so we worked with Dan (I THINK that's his name) and he was good too, but we were honestly looking forward to helping Bert get the "credit", but it wasn't like that -- Bert ended up jumping in and out of the transaction whenever he could to help get us out of the door happy! What I really love about this dealership is that it doesn't feel like a dog-eat-dog environment. At Falcone, it's more like they are a family and realize that if they all give 100%, they'll all succeed in the end. When we finally were about to drive the VW off the lot, Bert (although he wasn't the one who "sold" us the car) took the time to go over some neat features and offer some personal insight about the car's components. This was on a Saturday and then on Monday, Bert realized we still needed to sign a couple documents and personally came to me and my husband's workplaces due to our special circumstances and availability. Overall, great experience now twice and highly recommended for a no-nonsense, straight-forward, pressure-free purchase! And if you've seen Falcone's commercials, "no dealer fee --EVER"...it's true!

Chris Wilson

Purchased a 2016 Outback with John Frank and the Costco discount. Honestly it's been the easiest, least stressful car buying experience I've had. I was better treated than at Lexus, Infiniti, and Audi (former owner). More than happy to go to Subaru.

Josh Riedy

Everything went great. I was very impressed with the low pressure atmosphere and they had the best price around. Great company and a great vehicle

Justin Chow

Bought my 2013 VW here years ago, and always brought it in for regular service. They do offer a courtesy shuttle for drop-off/pick-up within the downtown area after you've turned in your vehicle so that you can get to work. The staff are knowledgeable and personable, and I did not feel rushed or pressured into buying anything. More recently, I had to have my car towed here because it wouldn't start. The service team took care of the issue within the day, and I couldn't be happier.

Rachel Matthea

The staff was helpful and relaxed-despite the construction and disruption that may cause. I appreciated the low-key approach and had no problems asking questions and having them answer them fully. They made it so easy to trade in my vehicle it seemed silly not to. So thank you, I really appreciate all who helped my husband and I and enjoyed interacting with each person.

Robbin Everitt

I bought my first Subaru from Falcone and I LOVE, LOVE, LOVE it!!! They made me feel very relaxed about my purchase and I couldn't ask for a more experienced dealership. Thank You Falcone for my new Suby!!!!!

Doug Barcalow

We are from Fort Wayne, but drove to Indy to purchase our Subaru (2015 Outback 2.5i Limited) at Falcone. The Costco relationship drew us here, but the staff and personal attention sealed the deal. John Franks was excellent to work with, and when he was not available other staff stepped in and answered our questions. The orientation to our new car was unlike any other car purchase we have made, and greatly appreciated. We have already told our friends and recommended Falcone for the personal attention and service they provide. Thanks again for the excellent experience!

Dana Brown

I had a flat tire so once it was changed and since I have the Falcone Advantage plan I took my 2014 Subaru Forester in to have the tire fixed. Since I was due for service, they went ahead and moved my appointment up and did everything at the same time. Falcone is one of the best and most efficient dealerships I have ever had the pleasure do deal with. I will be a long time customer.

David Slipher

I have brought my 04 Saab into Falcone Subaru Saab to have work done many times. I have always found my car in much better condition than when I arrived that morning. Not only did they correct my problem but my car was washed and vacuumed as well as on time they caught a light bulb out and fixed it at no charge. Now that is what I call great Customer service. Over the years I have used many different car repair places since they are lower cost than the dealerships I have dealy with in the past but since going to Falcone the first time I have found that they charge about the same for the work being done and in some cases even lower rates for the same job. My hat is off to Falcone Auto. They will continue to serve all my service needs forget the other car repair places that don't specialize in Saab repai;. Thank you!

Liu Kenneth

Very good service and friendly staffs. Bought the car there and have been doing maintenance there ever since. Excellent!

Christine Cowdin

I was referred to Falcone by multiple friends who own Subarus and VWs. Falcone's reputation and convenient location lead me to choose to buy a Subaru rather than another Honda (which I have driven for the past 15 years). I did countless hours of research online and knew exactly what I wanted when I walked in the door. Matt, my salesperson, could not have been more accommodating and understanding. The greatest compliment I can give is that no one ever tried to sell me something else or suggest that I look at something else other than the exact vehicle I had determined best met my needs...that meant A LOT to me. I will definitely sing your praises and recommend Matt and your dealership. Thanks!

Mark Kesling

I have a year old CrossTrek and love it. I came in for routine service for 12,000 miles and it couldn't have been smoother. The waiting room is amazing, staff great, and whole experience far and above any other dealer I have dealt with in 50 years.

Ed Ventura

I have always liked falcone vw people. They are so much more personable than the tom wood dealership on the north side. Everyone...from the receptionist to sales people to service people. Will definitely make it a point to have my service there instead of the north side even though the north side is more convenient location-wise.

Jerry Zike

I had to bring my 2012 Beetle in for a recall repair. Work was completed as scheduled. Loaner car ready. The service department people are so helpful, clearly explaining what service was needed, and going out of their way to accommodate my tight timelines. I can't say enough good things about this team - I recommend VW and this dealership to anyone who is looking for a car!

brent dragoo

Just bought a used Subaru Outback from Tiffany. Had some of the usual "I'll check with my manager" stuff during negotiations, but overall, man, they were really nice. Most car dealers just make me feel disgusting, with their clear disdain for the customer. Tiffany showed me everything about the car, set up my iphone with the bluetooth, ran me through all the controls, and Bob Falcone even came by to thank me and give me a handshake. It's amazing how much better they seem than everyone else by 1) just charging the car price + tax (no other weird fees) 2) having prompt email responses 3) actually knowing the details of the cars they are selling, and finally 4) just being nice! There is just a good, calm, enjoyable vibe here, unlike the super-tense and incredibly aggressive attitude at every other dealership in town.

Timothy Cordes

Long term customers. First purchase was a VW CC in 2011. Have leased Subaru Outback's since. Just leased the 3rd. We have always started our process with Tiffany Compton, and have come to trust her a lot! We are really glad she has been there for each purchase/lease. But everyone at Falcone is always helpful and friendly. So the experience is as good as it gets. Thanks!

Nathan Lehman

I recently purchased a 2016 Subaru Legacy 3.6R from you guys. I came in and test drove the car I thought I wanted last summer. When I came in, I wasn't pressured to buy anything and I was able to test drive the car I had my eye on. That's when I had the pleasure of meeting Bert! He took excellent care of me and listened to everything I had to say (I had done my research, so I had quite a bit to say). While browsing the dealership, the new Legacy caught my eye. Bert pulled one around front and let me check out the interior. I wanted to test drive 3.6R, however, they did not have any in stock. Bert was able to locate a car like the one I wanted at a local dealership and recommended I go down there to test drive it. Let's just say I loved the car, not the dealership. Several months had passed and I returned to Falcone. I was on the fence about ordering a 2015 so late into the model year. Bert remained patient with me even though I didn't want to order a car right then. Finally, when ordering for the 2016 opened up, Bert notified me immediately and helped me place my order. Once the car arrived, Bert went over all the intricate little details. Bert made my car buying experience great. When I purchase another Subaru, I will be sure to bring my business to Bert and Falcone.

Michael Parker

Falcone came recommended by a friend. I had an easy and wonderful experience working with Tiffany on turning in an old lease and starting a new one. Thanks for getting me into my new car!

Kate Helminiak

I recently purchased a 2018 Subaru Outback 3.6L. The staff was extremely helpful: Gary, Bert and John. Everyone is so friendly and laid back. I never feel pressured when I am in the showroom. Falcone is a great place from which to buy, service and maintain a vehicle. The lounge is perfect while waiting for service: Long's donuts, coffee, snacks, water and soda. Plus you have the option to be driven back to work rather than wait or borrow a vehicle. Falcone is great!

Ben Hicks

I bought a Forrester from Alex he knew his product and gave me the info I called about over the phone I was so impressed I decided to come up an hour and 15 mins away just to see the car and bought it on the spot as soon as I could see what a pleasant experience dealing with your dealership was going to be Thank you Alex and everyone for the excellent service. Ben Hicks

Chuck Wuthrich

I bought a used Subaru from another dealership. The car had 100,000 miles on it and I wanted to go ahead with the recommended services, including the timing belt change and an oil change. The mechanic did a great job on these services. He even took the car out for a test drive and found a bad wheel bearing in the front wheel. On top of the great work on the car, the dealership vacuumed the rugs and ran the car through the car wash. This goes above the service I have found at other dealerships.

Larry m

Your Story: I had my 2014 Forester serviced yesterday at 22,500. Basic oil change and tire rotation. They completed the service quickly and the personnel was very nice and helpful about a question I had. Thanks and the new Subaru Center looks great.

Christy Tucker

We recently purchased a 2015 Subaru. We had not considered a Subaru before so this was our first to visit Falcone Subaru. It was such a pleasant experience to buy a car at Falcone without the usual hassles and haggles. John Franks spent so much time explaining how everything worked on the car. Not only would we consider buying another car from Falcone but will recommend this dealership to our friends.

Brandon Weinbrecht

An excellent car buying experience. I traded in my 2013 Ford Focus to lease a 2016 Subaru Crosstrek and couldn't be happier. Justin Poynter was very helpful and extremely knowledgeable. I couldn't have asked for a better first time car shopping experience.

Kadey Welch

It was so easy to work with Nick- he is with the times and was flexible with my busy schedule and made it easy to communicate back and forth through email and text. He was able to give numbers right up front and provide great pricing, unlike most dealers who will make you sit there for 2 hours before giving you any pricing. I felt no pressure and that he was working to best serve me. Nick is the man! Jon in finance was quite the delight as well! Doing business with him felt like doing business with family. He knew I was inexperienced with leasing/buying a car and helped break down everything for me so that I understood exactly what I was signing and paying for. I feel that if I had any questions I could definitely reach out to anyone at the dealership!

Mike Rettig

I visited 4 dealerships in one day and Falcone was easily the best. Matt Bartelson was very knowledgeable and showed me the benefits of the Outback without any pressure. He provided me with informational printouts of the car I was looking at that I could go home and analyze. Ultimately, I chose the Subaru Outback and the Falcone experience over what Honda, Mazda and Toyota had to offer. Kudos to Matt and the Falcone team for a job well done.

Andrew Hennessey

After months of my warrantied Subaru sitting in the shop at a different dealership for an odd motor noise, Subaru of America decided to send me to Falcone to get a second opinion. I haven't had my car since June of 2016 and it is now almost of October, so I was excited for this potential resolution. I was treated with excellent customer service at Falcone from the second I stepped out of my car. I waited for about 20 minutes before Jack Ford, the shop foreman, comes out to apologize for me having to drive 2 hours to Falcone because he solved the problem in less than 10 minutes! This dealership is amazing and I will definitely be commuting for future oil changes and other maintenance on my Legacy and even my next Subaru. Thank you for all of your help, Falcone!

Henry Marlow

My daughter and I purchased a 2015 Crosstrek. Everything was handled by email and phone until we picked up the car. Everything went smoothly. We were impressed with the salesmen and happy with the deal. Hank Marlow

Mike Wilson

I bought my 2010 Jetta from here in 2013 and it has been great. This week I brought my Jetta in for the 40k service and a DSG transmission service and was all done in under the estimated time. The service staff was friendly as they always are. I Will keep coming back to this great dealership.

Karen Hayes

Ihope that this review goes into the Hall of FaIme of Car Reviews. I also, hope that you take the time to read this rather lengthy review. First, and foremost, I must say that my dealings with the Falcone Subaru dealership have been a privilege as well as a pleasure. I have NEVER dealt with a finer more decent car dealership. A dealership that I actually look forward to going into for whatever reason. Falcone Subaru has gone well above and beyond to meet my wishes. I have owned several luxury vehicles. My physical needs are changing as far as the ease I need in getting in and out of a vehicle. I had the time available to check out multiple makes, models and dealedships. I test drove about everything and I soon realized that I needed a moderate sized SUV. I went online to check the professional reviews and the Subaru Forester took 1st place. I feel that I'm a fairly easy person to deal with. As far as my dealings with all of the other dealerships, none could compete with Falcone Subaru. I am a member of the Costco Wholesale Club. Falcone is your Costco Subaru contact in Indianapolis. I made a call and spoke to sales associate Justin Poytner. Well, I hit the Jackpot! Not only is Justin a gentleman, but it was clear that I was being treated fairly. This was paramount to me since I am a woman on my own in a car situation. Justin did not try to pressure me into a vehicle that I did not need nor a vehicle I could not afford. Now, we come to the test drive. it was a very pleasant surprise that the Forester proved to be an extremely soft and smooth ride. I had hoped that my next vehicle would be one that I really liked. Well, I LOVE my Subaru Forester in Quartz Blue. I have not named a vehicle in the past 25 years. I am now driving Bluebelle! I hope that I can live several more years just so I can drive Bluebelle! When I went into sign the check and pick her up I had the down payment and the monthly payment I needed. This deal was more than fair and completely hassle free. I sincerely hope that you will take the time to contact Justin at the Falcone Subaru dealership and give him the opportunity to amaze you! Thrilled in Indianapolis

Andrea QB

The salesperson, Tiffany, was very professional. She responded to my emails with exact numbers and worked at several options to find me a new car with a payment I could afford. I had been car shopping for a while. Too many dealers just send annoying "canned" messages promising everything.. Then when I got to the dealership, they tried to sell me cars that I really was not interested in. I really appreciated getting accurate information over the phone and through email ahead of time.

Lex2489

Falcone was the best car buying experience I've ever had. Prior to Falcone I had been to Tom Wood Subaru and also had a poor experience at Butler Toyota. The Salesman had always been pushy and unprofessional. I believe they were also biased due to the fact that I'm a woman in my late-twenties with less than average credit (which I had worked hard to build up the past few years in order to even purchase a car).I can understand that after working in this business for a while you can run into the poor habit of stereotyping your customers, but coming from a strong sales background I know the importance of treating everybody the same. People may just surprise you. I won't even begin to touch on the misinformation, ethical concerns and overall poor customer service you will experience at Tom Wood. That will be for another review. My fiancé and I went into Falcone and were immediately greeted by a nice man who offered us something to drink and eat while we waited for the salesman we spoke to when we called. The dealership has a "family oriented" atmosphere. Our salesman Brian Moffitt was superb. It was raining very hard that day and he wasted no time bringing the car we were inquiring about to the service overpass so we could view it (2016 Subaru WRX). We fell in love immediately! My main concern was that I did NOT want them to run my credit again due to all the hard inquiries I had previously at Tom Wood. I knew I was already approved through one lender and let them know. The finance manager was amazing. She made it very easy, contacted the bank herself and got us approved at a lower rate than Tom Wood for the new car. On a side note, Falcone was offering the premium model plus a few extras included at a much lower rate, close to what Tom Wood wanted for just the base model. Overall both our salesman and the finance manager were extremely knowledgeable and friendly. They both knew what they were talking about having worked there for over a decade and they were not pushy at all. We drove off the lot the same day and I will most likely only shop at Falcone in the future. On a side note, when we had finalized our purchase Mr. Falcone himself came over and shook our hands! You won't get that service anywhere else.

Coby Slagle

Alex was a pleasure to work with. Very low-pressure experience. We weren't drilled on how much we were looking to spend or pushed into a car we weren't interested in. Bob walked us through various financing options to create a plan that worked for us. We love our new Volkswagen!

Ian Hornak

Awesome staff, just bought a used Subaru Legacy with the assistance of Tiffany Compton and Chase Falcone-both were great folks to work with. Unlike Tom Woods Subaru, Falcone will actually sit down with you, answer questions, and treat you like a respected customer. I'll definitely be coming back when I'm ready to purchase my bike!

Catherine Little

More than a month ago, I bought a 2015 VW diesel Sportwagen from Falcone Automotive, and I still feel great about that experience. Nick and Moe were great. I saw the car online, called around 4 in the afternoon, and Nick had the car ready for me to test drive in less than an hour. Nick was a no-pressure salesman, and without back and forth negotiations, he gave me the price I needed to buy the car. My husband and I picked up the car two day later and Moe, who did our financial paper work, was straight-forward and easy to work with. The whole dealership seemed to have a positive, honest, and straight-forward vibe. This may be one of the first car-buying experiences that I have actually enjoyed.

Wendell Adams

Went for regular service appointment. Svc. Mgr. Steve took great professional care for me, as usual.

Mitch Jenkins

If you want a subaru this is the best place to go. The service is great the sales people work with you and they give you the deal you Want without the hassel. Very easy to work with I will be buying my next subaru from them.!! Highly recommend!!

Mary Ziskin

We bought a 2016 Outback from Falcone Volkswagen Subaru & Saab in December. Justin Poynter answered all our questions and spent considerable time understanding what was most important to us. He was extremely knowledgeable and exceptionally helpful. The whole process felt easy and relaxed, thanks to his expertise and care. We feel very confident about our purchase as a result. --Suzanne Mudge and Mary Ziskin

Matthew Coe

We moved to Indianapolis in the summer about four years ago, and by winter we had to look for service for our 2010 GTI. We lived downtown, so it was nice to find Falcone so close. I was a bit hesitant, where we lived previously we had a great mechanic, and everyone has heard the stereotype that dealers are more expensive etc. etc.. All I can say, now being a repeat customer over the years, is that Falcone has been awesome in both pricing and more importantly customer service. Every single time we've been in the staff has been exceptionally accommodating, making a effort to respect our time - giving us a loaner unplanned, even if just for a few hours for us to run errands in the afternoon. On the mechanical side the staff has given honest opinions about necessary repairs, withheld service when they found it wasn't warranted (once working on the car), and several times they've come in 10-30% under the original estimated price. Most recently I also took my Triumph motorcycle to their powersports shop (also on 16th) for a post-winter hibernation looksy. My bike is about 10 years old and they found several issues that had performance implications and could threaten my safety - all chalking up to some expensive work . In speaking with the staff and subsequently the owner, Bob Falcone himself, Bob offered to help "soften the blow" of the cost since we were also VW customers of his. That's customer service as it should be - from staff to owner - all recognizing the value of customers to their long term business - really operating in community (vs. just looking at the bottom line of profit). 5 stars. Check Falcone out!

Michael Jines

I purchased my first VW 3 years ago at Falcone and was hooked. I've had nothing but positive experiences and I'm now purchasing car number 2!! Bob is always so personable when I visit and Tiffany took awesome care of me on this purchase! She is very knowledgeable and helped me figure out all the "bells and whistles". I will be back when I decide to upgrade! Thanks Falcone!

Justin Deutsch

Same great maintenance service! Quick and comfortable waiting room makes the time go by fast. Steve let me know about upcoming maintenance so I could prepare for the next visit.

Gregory Guion

Buying a car from Falcone was a breath of fresh air to say the least. I had done my due diligence in terms for searching for a vehicle, and found far too many times that I was very unimpressed with my experiences at other local dealerships. From our first conversation, Chase talked to me like a real human being. Throughout the entire process, I was treated like their number one priority, and it means everything, considering my experiences elsewhere. They went above and beyond to any questions, concerns, or requests I had to have the vehicle in pristine condition by the time it was delivered to me. Chase, Justin, Darcy, and everyone else really do treat you like family, and I would recommend them to anyone.

Nathan Hull

My wife and I came in looking for a specific car, which happened to be a trade in and not a Subaru or VW. I walked in and Justin happened to be walking by and helped me right away. He was very helpful and accommodating. There was no pressure, he made us feel very comfortable. There was no BS involved and was very straight forward with us. If we ever decide to buy a Subaru or VW, he will be the first person we talk to. Thanks for a great experience.

brittany Tichenor

Gene was great, answering all of my questions and letting me drive different models. This was my first time driving a Subaru so I had ALOT of questions and Gene was patient with me, answering all of them. Jon was my finance guy, if Gene was awesome Jon was fantastic. This was also my first time getting a car by myself but Jon walked me through everything and really helped me understand all of my options. would definitely send anyone looking for a car.

Scott Racine

I bought a 2014 Crosstrek from John Fitzgerald. This was a very positive experience for me, it was also my first auto purchase. I had visited other dealers prior to stopping by Falcone and although "pressure" isn't the word I would use I didn't feel valued as a customer, "because we sell so many cars." I appreciated the time that John took to give me a realistic test drive so that I had a feel for how the car could perform. I never felt pressured to make a decision about making a purchase or cost, and John actually saved me some money because he was aware of a discount via my employer (Ivy Tech) that I was not. He also promptly determined the cost and time frame to have a few options added to the vehicle before I picked it up. I also felt like the financial officer John (Last name I can't remember) was professional, approachable and friendly. I didn't feel pressured to buy anything that wasn't necessary and was treated fairly and given honest description of the costs for various services. Thank you, Scott Racine

Andre Ner

I always feel welcomed and appreciated as a customer when I'm here. The staff is super friendly and nothing is overlooked. Worth the drive to come to Falcone! --Kathy Janes

Robert Charlier

I purchased a 2016 Legacy Premium after having driven a few other cars from other companies, my salesman was far more knowledgeable about the Legacy than any other salesperson at any of the other dealerships I had test driven at that weekend. The buying experience was fast and haggle free and everyone I have dealt with at Falcone has been friendly and professional. There are a couple other Subaru dealerships in town but their online inventories seemed to be filled with nothing but fully optioned models with features I didn't desire. The Falcone website had excellent photos of their cars and showed a broader range of vehicle options than their competitors, something for every budget or requirement. Not only do I now own an affordable car with only the options (and color combination) I wanted, I also have had the most pleasant car buying experience of my life. I will definitely be recommending Falcone (and Bert Nickelsberg, my salesman) to all my friends.

James Stahl

We bought an Outback 2.5i. This is our third Subaru. We love Subarus because of the company culture, zero landfilling, Indiana jobs, high rating in crash test, small all wheel drive vehicles. We bought from Falcone after visiting other Subaru Dealerships. Falcone was the most straightforward, honest, and everything on the table dealerships by far of any dealership we have ever visited. This was a very good buying experience for us. We highly recommend Falcone dealerships. You won't be disappointed!

bobby torres

I have had my 2013 Subaru WRX at Falcone collision a couple times now for repairs. One of them was a complete restore of my vehicle after I was T-boned. Travis and Justin took their time on making sure my vehicle was returned to me as "brand new." They did a great job, and were always communicative with everything going on throughout the process. Would recommend them to anyone!

Julie Kanya

Having a Saab a dealership that knows the vehicle and that can provide expert service is critical. The pricing was fair and I did not feel gouged. With Saab going under owners have been left to fend for themselves. I am grateful Falcone still markets to Saab owners and maintains a facility to fix the issues. Thanks. Will use again, but hopefully not too soon. Thanks.

Jonathan

Provided a thorough inspection on 60k check up. Great service experience and professional staff. Felt respected and heard regarding concerns and was provided additional follow-up information. Overall, great experience!

Justin Gifford

Both my wife and I listened to the This American Life episode about car dealerships, so we went in to buy our first car together thinking we knew what was coming and not looking forward to it too much. In complete opposition to what we were expecting, we weren't bs'ed, we weren't arguing about fees, we weren't up-sold, and there were no trips back and forth between Bert Nicklesberg, our salesman, and management. It seems to be an institutional decision and it's one that made our car buying experience both a piece of cake and a pleasure. Both of us would highly recommend Falcone.

Jason Hays

Excellent experience. My salesperson Tiffany Compton was awesome to work with and Bob Falcone treated me like I had been a longtime customer even though this was my first purchase there.

Janice Lakey

Thank you for taking care of us this morning. We're from out of town on our way to Chicago. Your service tech, Brady, took the time to check out our Outback and we appreciate how nice he was. Great service!!!!

Delana Bradbury

We love our car and are not ready to replace her. She began overheating, took her in, thought it was fixed. $400. On the way home from your place, she overheated again and the blower switch broke, so no air/heat able to flow in addition to the overheating. Took her in the next day and you guys gave me a loaner car. SO grateful! Next estimate was $825, that was w/o the diagnostic fee. You knocked off another $100 - SO grateful. Final cost was to be $725, which on top of the $400 we spent just 2 days prior pretty much put us over the edge. Then, Chris B came to the rescue, which we were unaware of. He brought our story to your Team and you all worked and rebuilt the blower switch, which was the biggest expense for round 2 of repairs! Final cost was $279. David and I are both incredibly grateful for your help!!!!!!!!!!!!!! Astounding is a good word for how you cared for us.

Aaron Pietras

Our family has now purchased our 10th vehicle from Falcone. Moe in Finance was a pleasure to work with. I also like to deal with Steve when going in for service. I always make it a point to check on our favorite saleswoman, Tiffany. Our latest acquisition was a pre owned vehicle and she went above and beyond to make sure it was the "right" vehicle for us.

Nicole White

My wife and I never purchased a foreign vehicle before. I grew up in a family who worked in both American vehicle manufacturing and dealerships. However commercials caught our attention about the Subaru Crosstrek and we like the no nonsense/no hidden fees reputation of Falcone. We fell in love with both and are 100 percent confident in our choice on both.

Kathy Janes

Everyone at the dealership was helpful and friendly. Of course, Mater (my dog) may have influenced that a bit! But I felt like everyone I worked with went the long mile to help me get a vehicle I would be happy with for years to come. I will definitely come to Falcone for my service, even though the other dealership is only 3 blocks from my house. (They were nice too, but they didn't work as hard to help me find the perfect car.) By the way, Mater and I volunteer for Paws and Think, Inc. and I hope we can develop a relationship! Many of us drive Subarus! Best wishes and thank you! Kathy

Robert Winebrinner

From start to finish, it was a great experience. We dropped in to look and were allowed to test drive a 2015 Outback on our own terms. We were never pressured, but always given valuable information about the vehicle. When it came time to discuss options on purchasing versus leasing, we were given good information. We were allowed time to review our options and think about the decision. Once we decided the process was as smooth as ever. John Franks was very helpful. We chose a 2015 Outback Premium, Wildness Green Metallic. This meant we had to order. The order came in in 5 weeks! The fastest I've heard of any 2015 Outback order. The financial paperwork was a breeze. This was my first new vehicle lease/purchase and had only driven Jeeps before. It is safe to say that this experience has converted my family to Subaru.

P P

I never had what I would call a good relationship with a car dealer, so I usually purchased used vehicles. Well, having put 192K on a 2002 VW Jetta TDI trouble free, I decided it was time to spoil myself with a new VW Jetta TDI. I went to Falcone with facts in hand, met Duke who put me in my new VW for a test drive, then handed me off to Tiffany who, without any back and forth, cut a deal that was very acceptable. The courtesy, the caring, and the focus on me was outstanding, and the paperwork, while typical, was not as painful as before. The car was ready when promised, and I didn't have to remind anyone why I was there. They treated me as a long time customer, when in fact I was a brand new customer to Falcone. If you are a VW fan, and want a great deal with no hassles, very competitive price, then drive the distance to Falcone. You will not be disappointed!

Sherri Swinford

I was helped the other day in Saab Service by John Clark, who was so nice and extremely knowledgeable about the Saab. Sometimes that’s hard to find since they’re not being made anymore. I have a 2004 Saab 9 3 that I’ve been bringing here for the past 10 years. Since it’s getting up there in years, I feel fortunate to have someone I know and trust involved with fixing my car. I will definitely be requesting John when I come in for my next service visit! Sherri

Emily Miller

Brought my Saab for regular oil change. It's over 100,000 miles so I'm used to paying for the extras that get discovered on inspection. Appreciate the recommendation to hold off on balancing tires when I'll need new ones soon. Thanks!

eric conklin

I just got a new job and needed to travel to Atlanta on Sunday. I wasn't sure that my old vehicle would make the round trip. While driving to the gas station a VW commercial came on the radio. I took it as a sign and started looking across the net for my next vehicle. According to multiple sources there were 4 within the city and an additional 4 within 50 miles. I got on line with the "Chat Now" representative for Falcone. We talked about the Tiguan listed on their website. This was at 7 pm (or there 'bouts) Anyway, as I told the rep I would be at the store for the morning opening. Unfortunately the one listed was sold the night before at 6:30 (as I was on line!). The nice sales rep then had a quick chat with someone else and they asked me, if I had my choice, what color exterior and interior I would like. I knew they were crazy - cause i had already searched the city and 50 miles around and found only black! I told them that I really liked the VW Dark Blue - and wouldn't you know it, they found one. Not only that, but they had it on site and ready for me to drive to Atlanta in less than 24 hours! Amazing! As if that weren't enough, the after market treatments and etchings were scheduled for the Tuesday when I returned. It all went wonderfully!!! I couldn't be happier with my Tiguan - the power is more than enough to actually accelerate up the Smoky Mountains in TN. The seats- after 18oo miles in four days - are still very comfy and I can actually walk after the trips! Locations of cup holders, power outlets, spare door pockets, radio sound, everything...it is all very nice. thank you to all of the fine people at Falcone VW for helping me through a very busy, somewhat stressful time. eric

Kenton Hochstetler

I brought my 2015 Outback 2.5 Limited to get an oil change on Sat. morning (5/16). I had a commitment in Carmel at 9 so I had spoken to a rep about getting a loaner. When I arrived they said that they could get the car it right away and get it done in 15 minutes. It would take that long to get the loaner paper work completed anyway. All of the people I talked to were extremely friendly. They got it changed in the 15 min window and I was able to make my commitment on time. Excellent!

Randall Eckley

Our sales person was very honest about how we cannot afford the Subaru that we checked out. Deserves 5 Stars!

songgalack choi

I am a new customer of Volkswagen in Indianapolis and when I fist came to Volkswagen, there was service center and I went to there. I do not remember the person`s name. However, first of all, I gotta say that I was so comfy because before I came to Volkswagen, I searched what happens with my car. A majority of people say that I need to replace the engine which costs 2000- 3000 dollars. I was shocked and I explained him from the engine came on and the warning showed up. As I am international student, I am not good at English but he listened me anything I have carefully and let me know something that I should do after he checked my car. He let me know which parts should be fixed now and something is fine but the something should be fixed as soon as I am ready. I liked him and the Volkswagen team members. Oh I can see him who wears the blue superman t-shirts

Kouns Lee

My 2004 Saab 9-3 convertible Roll over bars popped up while driving into my garage. Came in a little too fast and hit a table. Apparently it messed up the whole air bag system with seat belts and such. I just had an entire safety inspection done. Brady was very helpful and always communicated if something needed fixed. He was always patient with me too. The cost of things were a little higher then expected for such a small thing. I was irritated about the cost but he was very friendly even if I reacted agitated. It was worth the cost because I love my little car. It runs great and most importantly it is safe. It just took a couple of weeks and I had my car. Thanks.

Joe Risch

The exhaust on my outback was making an awful noise. Was able to make an appointment and get service the same day. I expected a several hundred dollar fix, but it was fixed in half a day and FOR FREE! Extremely impressed!

Robert Clawson

Chase set me up with a great deal on a new vehicle and went above and beyond to get it done! Great experience!

Piyu Preet

I got my oil change done here for my VW Beetle. John was extremely friendly and helpful with scheduling me in and doing the paperwork. Austin was my technician. Great(&cute😁) guy! He helped me with some questions I had about my car. He even showed me how I could refill the de-icer liquid. Clean and decent wait area. Overall great experience and definitely recommend this place to others for their vehicle services. Also they didn’t try to add any unnecessary services or charges. Definitely trustworthy. Highly recommend this place from my experience. 👍🏽

Kevin Deardorf

I came in with a starting problem, unannounced. The staffed acknowledged my concerns, diagnosed and addressed the problem, and sent me away with minimal down-time in my repaired Forester. HooRaahhh! Mr. Falcone even came out and talked with me for a few minutes. Hot coffee and Girl Scout cookies were in the waiting area. Very pleasant visit.

K Day

We moved to Indianapolis in 2009 and started bringing our 2 Subarus to Falcone for service. We like the service department a lot so when it came time to replace one, we bought it at Falcone. That went so well, that we came back to the same sales person (Bert Nicklesberg) and traded in our other Subaru and bought a new one! We will keep coming back. We like the friendly people and the no hassle purchase experience.

Dale Gibbons

My recent service was for a four wheel alignment and new tire installation. Steve took the time to review the alignment results as that was important to me. My vehicle was clean and the service met expectations.

Patrick Mooney

We bought a 2017 Subaru Legacy. This is our second Subaru. My wife has a 2014 Outback, also purchased at Falcone. We had excellent experiences both times. Kudos to our salesman this week, Steve Lloyd, for his services to us as we shopped for my car.

Santhosh Sorab

I recently purchased my 2019 Golf GTI here. I recieved prompt and professional service from Alex. He let me have a loaner for 2 days. Once I made my decision, he offered me a competitive quote. Finally, he got a vehicle transferred from another dealer to match my exact needs. Moreover, throughout the sale process, he was very professional & responsive. He has earned a loyal customer for VW & Falcone Dealership.. well done!

Jen Clifton

We were shopping for a three-row SUV and after testing Hondas and Mazdas, we thought we'd try a Subaru. We stopped in to Falcone and were greeted instantly. Bert had an Ascent Touring ready for us to test within moments, and when we returned, he even had the Forester and Outback already lined up for us to test drive, as well. We took a couple weeks to think about it and when we finally settled on the Ascent, the color and package we wanted weren't in stock. However, Bert arranged for a delivery from a neighboring state and we received the car within the promised time frame. We are loving our new car and appreciate the easy purchase experience.

Neil Devadasan

This is my second Subaru and it is my first brand new car ever. It is a Subaru Crosstrek XV. I went with the bold color (tangerine orange). After 7,500 miles I went for the first service at the newly renovated Falcone Subaru service center at 16th street. The servicing process was smooth and the staff was friendly. They were even generous to paste my Subaru Badges.

Jen Burnette

Nick was great to work with. He was able to track down the elusive VW Golf SportWagen in a manual. He made our car buying experience easy and hassle-free. This was by far the easiest new car purchase we've had. Worth the drive from Lafayette!

Esha

I recently bought a Subaru Outback from the Falcone at Indianapolis. My experience was wonderful with John Franks, who made the process smooth, worry free and fun! I would totally recommend this place to a friend, and already have one that is ready to buy his Outback from them :)

SL Flynn

My purchase was a 2015 Outback. John Fitzgerald was my sales representative. He along with Bob Falcone was extremely helpful from the time of my 1st visit to the final sales transaction. This was my 5th new vehicle purchase and my 1st from Falcone. With out any doubt; my purchase experience at Falcone was the very best. No hype, no push and no lies. Loved every step and will highly recommend Falcone to my friends and family.

Catherine Johnson

I purchased a 2017 Subaru Outback 4 months ago and have had problems with the navigation since purchasing it. They did all they could to fix the issue and after it couldn't be resolved, offered an upgrade to a 2018 Subaru Outback that didn't have the problems I was having with the 2017. I am very happy that they stayed on the issue and resolved it. A company that completely stands behind it's product seems to be a rare find these days, but Falcone proved to me that customer service is still important to them.

Dave Sidnam

My experience with John Franks at Falcone Automotive was excellent. I worked with John remotely to get a car for my daughter who was heading off to graduate school. Everything went very well and we were able to get all of the paperwork in place before she showed up at the dealership; all she had to do was sign the final papers. This made her first car buying experience a positive one. She let me know that John and the staff there treated her very well and that they took the time to ensure she understood all of the features of her new car before she drove off.

Kiersten Boyer

Loving our new Subaru Forester!!! It drives really well and Chase Falcone did an excellent job in helping us make our decision.

kerry monts

I heart this dealership. If you make the mistake and go to the bigger more fancier VW dealership in town you will 1)pay for it with your wallet 2) regret the robotic people 3) NOT BE PART OF THE FAMILY. THIS DEALERSHIP REALLY CARES ABOUT YOU AND YOUR CAR.

Brent Wright

I purchased a 2015 VW TDI SE and traded in my 2009 TDI. I was able to complete everything in about 24hrs. My trade in value exceeded my expectations and the 0% financing along with 2 different rebates made it a great buy. the help was great I was actually greeted by the owner and he got someone to look and value my trade in within minutes. The soft sell approach coupled with unparalleled service could serve as a model to all Automobile Dealers

Madeline Reith

Buying my VW Jetta here a few years ago, Falcone was able to help me get a good car for a good price. Recently getting into a head on collision I was able to talk to the staff at Falcone and they were very understanding of my situation. Giving them noticed that my car had been totaled they were able to look around for me to find exactly what I wanted. Now I own a 2012 VW Passat and I could not love my car more. They were such a big help when it came to this entire situation. The staff is great and very understanding. I would recommend going to Falcone because they will get you exactly what you want.

Jason Pennal

Was just fine. Came in, dropped off car, came back got car. Oil was changed and everything was nice inside and out. Even provided a shuttle to and from work for me.

Su-Wei Wong

My Saab 93 was damaged in an car accident, took it there for a body work. I believe it was an absolutely correct decision. The body work and paint job were done superbly. Also, Ryan and the lady in the front desk were absolutely wonderful. I would definitely refer my friends to Falcone in the future.

Jeff Cottrell

It was super easy to schedule online and the free snacks and wifi kept me and my kids busy while the work gets done. I also like that they give the car a quick wash for free.

Bethany Stewart

I have enjoyed purchasing my Volkswagon Jetta through Falcone. Tiffany Compton made the purchasing process completely painless, and she is a joy to interact with. I completely trust Falcone with servicing my car, too. I highly recommend this company!

Margaret Piety

My husband and I purchased a 2015 Subaru Legacy 2.5i Premium. The sales and financing professionals were helpful and first-rate. The transaction was very smooth. We are enjoying our new car!

Alicia Kurtz

Throughout my entire experience with Falcone, I felt like the decision was mine to make, but I was supported by expert advice. I didn't feel pressured to negotiate, simply because I didn't have to negotiate the price. Getting to purchase a car off of invoice made the buying experience much more enjoyable. I also appreciated the opportunity to sit in Bob's office, and receive advice from him. Being this was my first car purchase, I am confident I made the right choice. I don't think I could have picked a better team to work with in all of Indy! I have already recommended Falcone to a friend!!

Anesu Chaora

While we did not end up buying a vehicle here, the sales associate - Matt, and the location's GM were very professional and friendly. Made it difficult to not buy a vehicle there.

Aleah Wieland

I brought my 2012 Beetle in for an 80,000 mile service. Service was quick, staff were helpful with explaining the service, and my car is running as good as new. 10/10 would recommend.

Rick Shafer

I recently purchased a 2004 BMW that they had taken in on a trade. I could not be more pleased about the entire experience. They were honest about the work being done on the car before they would sell it, and even fixed a couple other issues I found during the test drive. They were very fair on the price (under Kelly BB), and had the car detailed and ready to go when I picked it up. I will definately be going back for service and future purchases.

clawsonbob

Fifth VW lease deal done!!! We picked up our sons new 2017 Jetta TSI Sport last week from Falcone VW on 16th St in Indianapolis. This is our fifth new VW lease since 2010 (with the last two Jettas being from Falcone). As before, they were flat out the best deal, making sure we received every credit available, and as before, with impeccable service. We had only a few days to locate the right car, before a trip and there were a few small items to take care of. Chase and team handled them all perfectly. Chase, Mo, Josh were all terrific. Highly reccomend Falcone for your next VW, Suburu or motorcycle. ******************* This was our 4rth VW lease and dealing with Falcone VW was by far, the easiest, most straight forward car deal I've ever done. Chase worked quickly and efficiently to make sure we received all available incentives. The car was exactly what we wanted (they secured it from another dealer for us in one day) and offered us a significantly better lease deal than the other dealers in the area. Our delivery experience was just as good. They earned our business honestly and are a 5 star business in my book!! Thanks Falcone team....we will be back in the future!

Jeremy Wilson

Open schedule made setting an appointment very easy. The car was finished on time and with all the work and then some completed. Very easy to work with and answered all the questions I had. Thanks!

Jonathan Rossing

Happily bought a new Forester from this dealership. It was a no-pressure and very transparent process. John Franks smoothly guided us through the buying process. Our return trips for regular service and parts have been just a positive.

Duncan Gilmore

I brought my Jetta in without an appointment, and during a 2 hour window in my busy work day. Had little hope I could get repaired that day, but explained the problem and my window of time available. Your service people bent over backwards to diagnose and repair in the te I needed. Very much appreciated. Great customer attention. Falcons will be my Volkswagen home, and will get my next purchase.

reidwe

We were interested in a medium sized SUV with awd, and I researched Subaru. I received an email from Costco for their auto services, and it directed me to Falcone. I set up an appointment with John Franks, and test drove a Forester. Was so interested in it, I brought my wife out to see it since she would be the primary driver of the Forester. We were allowed to take the vehicle home for the day for an extended test drive. We purchased the 2015 Forester shortly after.

David Frazee

My sister purchased a new Subaru Forester in 2010 which she absolutely loved but did not get to drive much due to her terminal illness. I lost her last year but gained a Subaru Forester with only 5,000 miles. After driving it a few months I can see why she loved this car so much. My first stop at Falcone Subaru was for a couple of very small service issues. My first visit was like becoming a part of a new family. Very pleasant, friendly and service department performed their magic in about an hour. I know my sister would be happy with the care her car received today. I'll be back to Falcone. Thank you for understanding how to treat a customer. David Frazee

E Hamm

Outstanding place to buy a car and have it serviced. Staff is professional and courteous. Prices are reasonable.

Mark Merritt

Ultra professional with an ultra price. A fantastic facility with super impressive staff. These guys know what they are doing but be ready to pay dealership prices.

Richard Morgan

I bought my TDI Jetta Sedan new at this dealership in September 2010. The buying experience was smooth and the service at Falcone is second to none! Steve always knows me by my first name! I have always said that my TDI Jetta was the best car I had ever owned in so many ways. I had thought I would keep it forever even with the recent TDI news but browsing the Falcone used offerings I spotted a 2012 Tiguan SEL in remarkable condition! I wasn't sure what I would do but then I test drove it and it was all OVER! The TDI issue could have made it complicated but Alex and Chase made it so easy! Alex was so patient with my many email questions and Chase and Moe went the extra mile to make this transaction smooth and pleasant! I didn't think I would ever be in a car this nice! It HAD to be GREAT for me to give up my TDI Jetta and it is! I look forward to continuing to use Falcone for all my service needs on this Tiguan just as I did with my Jetta.

Ralph Hogan

Alex was phenomenal in going through all the details and connecting me with information on leasing vs. buying. He really helped make the whole process easy. Very satisfied with the whole experience.

Justin Krizmanich

My wife and I were looking for a new sedan. Steve Lloyd could not have been better. He was easygoing and answered all of our questions in a timely, professional, responsive manner. Gary, the sales manager, changed the color on one Legacy that was being built with the trim we were looking for so that it would match everything we wanted. We couldn't be happier.

Kristie Nave

Our experience with Bert and Falcone Subaru was wonderful. Bert was great to deal with. He was knowledgeable and not pushy at all, which we appreciate very much! We bought the Crosstrek Limited and love it! I will definitely recommend Falcone and Bert to everyone.

Cameron St. Andrew

I don't know why I haven't been coming here longer. Falcone is closer to me. Great service, they go above and beyond to ensure that you are taken care of.

skimberly

Brought in my '09 Jetta. Steve Halloran was my service advisor. He is awesome to work with-- listens to what I think is going on, then explains what the tech finds in a non-condescending manner. Thanks for going above and beyond.

Daniel Wilson

Falcone Subaru is the best Subaru dealer in Indianapolis...period. My family has shopped and purchased new cars at other dealerships (and they are all good) but Falcone has the secret sauce. Never pushy. Never condescending. Never anything negative. Buying a new car is not something you want to do very often because of all the stress. Falcone minimizes the negatives and that takes a load off your shoulders. Justin Poynter has been our salesman twice and he’s the best.

Matt Belsaas

What's not to love about Falcone for regular service? Great friendly staff that have a genuine love for what they're doing. Long's Doughnuts, coffee, free shuttle. These are the reasons that I pass by 10 or so quick-lube places to keep my Subarus with Falcone.

Tina Goens

I sent out an online request to find information on the Outback. Many dealers reached out to me but John Franks truly got to know me and my life. I had some personal issues with my Boxer having cancer and being very sick. John was patient and told me to call him when I was ready to come see the car. Because he was very involved and yet patient I called when I was ready and found my dream car. The staff at Falcone was amazing. Mike took the time to help me get financed with Subaru and at an amazing rate! I am so very happy and grateful for you guys at Falcone. I even got to meet Bob and I feel like I have a new extended family. Thanks again, Tina Goens

Brittney Lenfert

Bob Falcone is truly a genuine character. He listened to me and my concerns and got a four month long, ongoing problem resolved in a matter of minutes. He did not have to go out of his way to take care of any of my problems but he went above and beyond what I could have ever hoped for. We will forever be Falcone Subaru customers.

Elyse Geis

I recently came to Falcone for a new VW, and my experience was absolutely excellent! Chase and Tiffany helped me find exactly what I was looking for, and I could not be happier with my new Tiguan! Everyone at the dealership was very helpful, friendly, welcoming, and informative! From start to finish they made the process so smooth and easy. It is such a comfortable and pressure-free environment, and they truly treat everyone like family. I highly recommend Falcone VW, Subaru, and Saab to all of my friends and family!! Thank you again!! :)

Maureen Borto

Steve is awesome to work with. He always remembers me and my schedule and need for a loaner car so scheduling and the service is always great!

Bonnie Beal

Very pleasant atmosphere. Ryan was friendly,helpful and efficient. Appreciated getting a car wash and interior floor cleaning. Thank you

Waqas Abbasi

Great people doing business with tremendous integrity. Customer is always first for them. No other like these guys out there

Tom Creech

My wife & I were blown away by the Falcone experience, especially the delivery of our new vehicle - Fast & Easy. Tiffany was a breath of Fresh Air. From moment one she made us feel relaxed and "In Control" of The Whole Process. She's very intuitive. Our 1st choice was not quite what we were looking for. That's when Tiffany suggested test driving the all new Jetta R-Line. WOW! Not only is it an eye-catching, exciting car to drive, but she showed us a fabulous deal well within our budget. Go To Falcone & Prepare To Be Impressed.

Caroline Haywood

We had the best experience possible here! Each member of the staff was extremely helpful and went out of the way to make this an enjoyable experience for us. I would recommend them to everyone.

Greg Boyer

Just purchase a Subaru Forester from Chase. Great car, Great service and looking forward to continuing my long term relationship with Falcone Automotive. Thanks Chase and Thanks to Falcone Automotive.

storme morning

I had to take my 97x vehicle in for an number of things that were wrong. I had estimates that were higher then 2800.00. I took it to Falcone, spoke with Bob Falcone the owner, as he was on the floor helping customers, and not only did they fix my car within a couple of days but they gave me a loaner and it was a SUBSTANTIALLY lower price!!! I would always take my car here for service, and when in the market for a new car this would be my dealership! Thank you Falcone for you help!

Tim Farmer

Got in and out of there with very little fuss and posturing. Everyone was decent to work with, got the car I wanted at the price I wanted.

Tina Pence

We purchased an XV Crosstrek. We were very impressed with the team work every one exhibited. From Justin, our very knowledgeable sales associate, who was very helpful and patient to Paul and John and of course Bob everyone was kind and actually listened to needs. We cannot thank the Falcone team enough for such a pleasant experience. We also wanted to thank John Wilson for explaining the various extended warranty plans. He spoke in a manner that was easy to understand and we're very happy to have invested in the extra protection. All in all we think our purchase experience was the absolute best.

Mark Galovic

I had a tire with VERY low air pressure. I stopped at Falcone VW and the service dept aired the tire. I believe the Service "guy" was Bill. Oh, I don't drive a VW. THANK YOU Falcone VW!!!

Jason Katte

Interactions were very helpful and communication surrounding my service was better than I have experienced from other dealers.

Sandeep Rajdev

I took a shuttle from Fort Wayne to Indy Downtown. It was very kind of Bert to pick me up from Downtown. The whole process of purchasing the car was completed in about an hour to my full satisfaction. Bert did a nice job explaining the new features in the vehicle

Alex

I recently leased a Crosstrek for my Girlfriend. Everyone I came into contact with was amazing, especially Alex Moffett! He is hands down the one to see at this dealership for both Subaru and VW sales.

Michael Jon Mondovics

Tiffany and Falcone rock! I have purchased several vehicles from Tiffany and am always impressed by the service and experience. Tiffany always makes the process as easy as possible to ensure we have been able to get the right vehicle with all the right features.

Sheila Wolter

I love this dealership!! From Travis to Ryan and everyone in between, you are always professional and accommodating!! I love my 2006 Saab 93, but when the time comes, I will definately purchase my new vehicle from you.

Patrick K

Service and sales department are both excellent. Brady and his service time take great care of our two Subarus.

Shelli Arriaga

I had a tough decision to make on getting rid of my Jeep. There were many memories in that car. It was part of who I was; but, my dog could no longer jump into my Jeep. I knew I had to get a sedan. I found my Passat at Falcone and they were patient with my separation anxiety on trading in my "past". Mr Falcone took great care in understanding my emotional tie to my Jeep. Falcone Volkswagon is a wonderful dealership and I would recommend them for sales and service. Shelli A.

Wayne Reeves

I have always received prompt appointments. The work being done has always been completed in a timely manner, and the car has been returned to me in good shape. Thank you

Richard White

Purchased a 2013 F150 this week. Tiffany had the truck waiting for me to test drive and took care of all the purchase details quickly. This is the 6th vehicle we've purchased at Falcone, and the experience is top-notch!

AL JENKINS

Bought a Forester last year, a WRX this year; both from John Fitzgerald. John is straightforward and represents Falcone Subaru well. Falcone pricing seems better than everywhere else! Very good experiences both times. Love the cars! Love the Falcone environment! John introduced me to Mr. Falcone when I picked up my WRX and I thought that was cool. I have to go now... my WRX is calling me to drive it!

Troy Buckley

I've been a long time Volkswagen owner and have purchased over 10 VWs from various dealerships in the area. Falcone VW has consistently kept my business year after year. On the sales side, Tiffany Compton was fantastic! I was looking for a very specific vehicle/color combination. I never felt pushed to "buy something off the lot" and she worked at my pace, answering all of my questions, respecting my busy schedule and always keeping me updated on the search status. I look forward to working with her again for my next vehicle needs. Ryan Thomas, in service, has always taken care of my VWs! I wish there were more service writers like him. It's been such a great experience working with the Falcone team that my wife and feel like part of the family. Update Mar 26, 2015: I was working with Tiffany Compton on getting out of my 2013 CC Lease and into a new lease. I ended up getting a 2015 VW GTi equipped exactly the way I wanted it. Working with Tiffany was a fantastic experience and she made the entire process fun and enjoyable. She effortlessly dealt with my very busy schedule and into a car I love! This is how car buying should be! Thanks to Tiffany and the entire Falcone staff for making this such a great experience.

Karen Pearlman

My front DRL light went out Friday evening. On Saturday I called and asked if I could bring it in to fix, very last minute, especially because they closed at 2 pm. The woman said, "of course, I don't want you to be driving around like that!" I brought it in and was out with a fixed light within 45 minutes. I am new to Indianapolis and will definitely return to Falcone VW in the future. My family has always had VWs and we like to go to the dealership for any issue with the cars. I'm glad I found a great dealership less than 10 minutes away from where I live.

Joshua Beach

We purchased a brand new Subaru Crosstrec for my wife and we had a very good experience with the dealership and our salesman Justin Poynter. He was very helpful and very knowledgeable about all the vehicles they have and was able to answer all of our questions and help us to find the right fit for her. After we decided on the Crosstrec he was able to answer all of our questions about features and options on the vehicle. We we so happy with our experience that we went back and we just purchased a brand new Subaru WRX for me from Justin and again we had an excellent car buying experience. My mom also purchased a new WRX Justin and she also was very happy with he experience. Everyone at the dealership made us feel welcome and were very nice. I definitely recommend Falcone to anyone looking to purchase a new or used vehicle.

Lisa Hornbeck

They treated my son very well, Dylan and the finance guy were very professional and courteous. I would highly recommend them.

Michelle Andretti

We bought our first Jetta from Falcone in 2011 and we take it in for all services need for that and grew to love it there. So now that there was great deals going on with 2017 models we could not pass up the opportunity to get a new car. So now we are a family of Jetta's and love it! Mine is a 2017 Jetta SE and my husband has a 2009 SEL with 106 thousand miles and it runs just as great as my new one. So with that I will always recommend Falcone and to get a VW!

Alberth Franco

Great sales reps that are very straightforward with price and services. Definitely recommend despite the premium one pays for subaru

Larry O'Cull

Bought a beautiful 2010 Outback in January 2017. The car soon exhibited some stalling issues when braking. We took the car to Falcone and Brady offered up his team of experts to resolve the issue. It came down to a torque converter issue. Falcone worked with Subaru on our behalf, and Subaru covered 1/2 of our costs as a goodwill gesture -- which is amazing! So, we have quickly fallen into the same Subaru-loving-family as many of our friends.

Thomas Iwamoto

Bought a 2017 Forester at Falcone Subaru in April. Using Costco Auto buyig service, was referred to Bert Nickelsberg. This resulted in a great buying experience. It was fast, efficient, saved money and got exactly what I wanted. Bert, on delivery spent an hour going over all the Bells and Whistles of my new car. There was never any pressure to buy or add extras. I would highly recommend Falcone.

Nicole Bridgens

They said they were slammed and it would be a 4 hour wait as Mondays get crazy, but it only took 2.5 hours! The staff was friendly and the waiting room was comfortable. I appreciated the snacks. Wish they had hot chocolate year round since I don't drink coffee.

mandy dale

I walked away with great information, no pressured sales, had time to look and test drive, and am looking forward to future business with Falcone. Thank you!

Vic W

I've taken my Saab to Falcone Saab Service at least 5 times (GM's quality issue, not the service center) and every time was great. If they see that your car is dirty, they'll wash it for you. Everybody is very friendly. There's wireless internet if you need to wait there and work. The place is very clean too. I'm glad the only Saab center in Indy is excellent!

Kalynn Foreman

I want thank my salesperson, Tiffany Compton for giving my husband and I a wonderful car buying experience. I recently had a baby boy and his safety was the most important thing to me when deciding on a vehicle. Tiffany was able to find the perfect Volkswagen that fit our needs. Everytime we visited the dealership we always felt welcomed and comfortable. Its great knowing that Falcone is family-oriented, pet friendly dealership and their top priority is taking care of their customers. Thank you Tiffany and the Falcone Team for a great car buying experience, we will continue to buy from here for years to come!

Matthew Kiley

Great service, friendly people. I'll buy all my future Subaru's from Falcone.

April Clemens

Came in for a simple oil change. always blown away by the level of attention, service and friendly staff.

N O

While in Indianapolis on personal family business the battery in my Saab failed. I called Falcone Volkswagon, Subaru and Saab on 16th Street, noted the car would not start without a jump, explained I was in town only briefly for a family emergency and was relying on the car to return home some 1,000 miles away the next day. Steve Halloran, the Service Consultant, advised me to bring the car to Falcone's dealership for diagnosis. Although I did not have an appointment that day, Steve quickly worked the car into the service bay rotation. The service technician determined that the problem was limited to a faulty battery and much to my relief that nothing else was wrong with the electrical system. I was back on the road in about an hour after arriving. Despite a heavily booked service schedule the day I arrived, Steve managed to provide outstanding turnaround service allowing me to spend the remainder of my last day in Indianapolis with an ill relative. I am grateful to Steve for his attention and help and appreciative of Falcone for the outstanding professional service provided. I unequivocally recommend Steve and Falcone's dealership for Saab and other foreign car service to Indianapolis residents and visitors.

Tammy Beltle

Steve Halloran was so helpful, and went above and beyond to help me with my tire replacement. I just transferred to Indiana from NJ for work, and all of my service records were in NJ at the dealer where I leased my GLI. Steve not only obtained the warranty information for me, but called the company for me to ensure that they had all of the information needed to process my claim. He called me later in the day to walk me through what to submit and made sure that I had everything I needed. I was so impressed by the kindness and professionalism shown by all of the staff at the dealership, and would highly recommend Falcone VW!

Patia Green

Everyone I worked with was very helpful. Didn't pressure me into anything, which was nice! Steve was especially helpful and answered all of my questions honestly and openly.

Jeff Gee

My experience with the whole Falcone Automotive team is nothing short of perfection. I have had multiple service opportunities and a body shop repair. All of my times were met with professionalism yet caring attitude. They do exactly what they promise and guarantee their work. Bob Falcone has a team to be proud of, and he has a loyal customer in me. I will continue to utilitze his operations, and my next vehicle purchase will most likely be at his establishment. Special thanks to Steve in service, Travis Brooks and his team in the body shop, an to Bob Falcone who always has time to meet with his customers.

Tiffany Murray

I have been a repeat lease customer with Falcone Volkswagen for several years. The lease process can be confusing, but I have always felt secure and taken care of by Falcone's sales representative, Tiffany Compton. Tiffany is very knowledgeable about all things Volkswagen - car design options and costs, sale options, lease options, repair options - the list goes on. She is always working to find the deal that makes the most sense for her customer. Tiffany is dedicated, working beyond regular business hours and available via text and cell to make sure that she's in available for you when you need her to be. When working with Tiffany and folks at Falcone, you will not wonder, "Is this really the best deal I can get?" because Tiffany and the staff at Falcone are straight shooters who will lay out every option for you. Trust me, I've put Tiffany put through her paces, wanting information about multiple car models, payment options for buying versus leasing, etc. She was patient and forthcoming throughout the entire process. I also take both of my cars to Falcone for service, and have always had good experiences there. I can't stress it enough - if you're considering buying a new or used car or have been wondering whether leasing is a good option for you - call Tiffany at Falcone to talk about your options. You won't be disappointed!

Mary Ziskin

We had a fabulous experience at Falcone, and we are delighted with our new Impreza. Justin Poynter was excellent to work with -- knowledgeable, responsive, and friendly. Highly recommended!

LaChelle Acton

Alex was great! He told our daughter all about the great safety features her new car has and was great about showing her the fun stuff too. Thanks for taking car of her Alex.

Frank Espich

Took my eyes off the street for half of second and then immediately hit a pothole the size of Idaho, which in turn bent the driver's side wheel rim on my new Subaru. Thinking safety I headed right to Falcone where Brady and Ryan eased my worry by saying they had the perfect solution, "We know a business in town that comes here and will fixed it better than new." Music to my ears. Service was great, as always. And the 2 way shuttle with Jerry was easy and enjoyable. He could work for the city's Chamber of Commerce. Falcone remains the best on every level. Thank you, fe

Deb Booth

They worked very hard to not only get me in a car, but to get me in an amazing car!! Thanks to all the Falcone group, especially David, Moe and Tiffany!!

Susan L

Subaru's are so fun to drive an excellent on gas my salesman Alex Moffett awesome

DAVE M

We can't say enough good things without it sounding like a commercial. SHE LOVES HER SUBARU. If your looking for a new Subaru call on John Frank. You won't be sorry

Twyla Rader

I have owned my Outback for about two years and it is the best car I've ever owned. My son is the purchaser of the 2018 Forrester! He is 23 and this is the first new car for him and I really am excited that he chose a Subaru, and all on his own. He has driven my Outback and really liked the Eyesight feature. He is an Orthopedic Surgical Rep and does quite a bit of driving, so for him to be driving a super safe Subaru, really makes this mom happy! Once again, Falcone and Bert N. had everything ready the day of pickup. Bert N. went over all the safety features and the transaction was smooth and quick!!! I can't say how happy I am that Wil is the owner/driver of the Forrester! Thanks everyone!! Twyla Rader

Karl Lewis

I recently moved from New York City to Indianapolis and needed to get a car. The right vehicle was to be dependable, have good resale value, and be fun to drive. I knew Subaru to have a good reputation and was interested in the WRX. Justin Poynter, the sales agent who helped me, was extremely informative, responsive to communications, and helpful throughout the entire process. In addition to Justin, the finance team was really instrumental in finding a purchase option that fit my needs. I ended up leasing a 2017 WRX. The option to buy out the lease and purchase the car at any time was a really attractive feature of this option, as I am interested in the potential of owning the car. Overall, the experience was pleasant because the staff were all friendly, helpful, and supportive.

Connie Jones

What a great team and my car couldn't be more perfect! Thanks so much to Glen, Chase and Moe - you are the best!!!!

Alison K

Just leased my Subaru Forester through Nick at Falcone. Great service, great car. Thanks Nick!

Sam

I had my 2007 Volkswagen Jetta towed to Falcone's after it was involved in a bad car accident. Falcone's has serviced my car in the past and has always done excellent work. The damage done to my car was beyond what I was willing to pay for, but the body shop understood my situation and allowed for my car to remain in their care while I got my affairs in order. You will experience excellent customer service at Falcone's. All staff cares about your needs, and will work to make sure you are taken care of.

Bill Stumph

Worked with Nick Kitner on getting our 2017 Outback. They shot me a great trade-in value on my 2011 Subaru and had a better price on 2017 than the Rohrman Auto Group could do with an "employee" discount. There was a play room for the kids, snacks, drinks and clean showrooms. Mr. Falcone empowers his employees to make decisions on the spot, so there's never a need to "check with my manager" on deals/offers/prices.....which is huge for me. I think we spent less time getting our 2017 Subaru than any other vehicle; and by-far the best purchase experience. Keep up the great work Falcone Subaru/Volkswagen/Saab!

Sandra Malcom

I cannot begin to tell you how much I love and respect the Falcone Family. Have made several trips to the Body Shop and they are simply the best! Justin, Missy, Josh and the others have been so kind to me -- they treat me like I'm one of the family! Let me tell you, when I die, I want to go to Falcone Body Shop! :)

Bird Harrison

They could've get the part that I needed but that was kinda expected, my car is old, like me.

Dan MacLeod

Took Subaru here several times and always received fast, polite service.

Julie Frances

I was having mechanical problems with my old vehicle. Chase Falcone offered to get me into a brand new Jetta on the sign and drive lease program. In one day I was driving away in my new car. Tiffany Compton showed me all the cool features on my car, including Navigation, rear back-up camera, bluetooth connectivity, keyless entry and sunroof. I definitely feel that I had a great positive experience dealing with Falcone Volkswagen Subaru and Saab. They have a new loyal customer in me!

Andy Davis

I brought my daughter's 2008 Saab 97-X last Friday to have the side marker lights and turn signal lights replaced and have a new key and FOB programmed as a spare. Ryan, as always was courteous and helpful. even called on Friday to let me know the FOB which had arrived was defective. Ryan also let me know there was a front pinion seal leaking which should be considered for replacement to avoid any costly repairs. I picked the car up Friday paid for the Key & Fob and marker and turn lights and agreed to bring the vehicle back on Tuesday when a new FOB arrived. Provided Ryan the extended warranty contract and he handled the arrangements with CostGuard (who initially refused to pay under the contract). I appreciate his extra efforts in getting it done. I also appreciate your shop for identifying the issue on the seal and making the repair. Thanks also for the shuttle service back and forth to the office.

Paul Lewer

Justin Pointer did a great job delivering my new 2019 VW Golf R. He gave me a thorough tour of the new features of the 2019 car, and ensured that the car looked fantastic as I drove it away. He was also very flexible in terms of transferring some items from my 2015 car, and made sure the window tinting appointment was scheduled quickly. When issues arose with the tinter being late, Justin gave me a brand-new loaner car for two days, which was nice. Justin is currently working on resolving a minor software update with the new car to ensure it is 100% correct. Kudos also to Chase and Bob Falcone, who I worked with on the pricing of my new 2019 R and my trade-in 2015 R. They worked to give me a fair price on the two cars in November 2018, and stuck to these prices in March 2019 with no issues.

Mary Berdo

Everyone was helpful and gave me plenty of information about my service as well as what to expect with my 40,000 mile service.

Nancy Fortner

Always A1-service! Mr. Bob Falcone runs a professional business, has a wonderful disposition with customers which makes one want to continue to patronize his business. Thank you for a job well done!

Ann Weller

Falcone Subaru is your "old fashioned" dealership. You - the customer - matter to Falcone and Bob Falcone is available to help his customers! Bob is willing to go above and beyond for his Subaru buyers. Go no where else; trust Falcone!

John Clark

Absolutely wonderful staff, I highly recommend the service department.

Megan May

You guys are always able to get me in (usually I am calling at the last minute). Everyone is friendly and there is a great waiting room.

Victoria

Very friendly and down to earth staff. Had great conversations while waiting for details to be worked out. Very knowledgeable and helpful.

Jim Hodapp

Absolutely flawless service - it took less time than I was quoted, the service rep was so professional, and it just couldn't get any better. Keep up the great work!

Sharon Harmon

We had a great experience. Everyone was very friendly and very well informed. Tiffany and Chase were especially helpful. EZPZ!

Steven Holloway

Bought a new Outback..yea! Excellent car buying experence.

Dan Davis

The most professional dealership I have ever done business with, and I am 70.

Mary Ellen Nottage

On October 31, 2017 we purchased a new 2018 Subaru Outback from Falcone Subaru, working with Bert Nickelsberg. An encounter with a deer had just totaled our 2010 Subaru Outback, much to our consternation! Bert and everyone we encountered at Falcone could not have been more helpful and accommodating!! Bert arranged for the preparation of the vehicle to be expedited and stayed after hours to go through the initial "Subaru driving school" to orient us to the fabulous new features. Many thanks to Bert and his colleagues. I am looking forward to many return visits to Falcone Subaru to have our new Outback serviced.

Kris Lacy

John Franks was a joy to work with professional and knowledgeable. I would recommend this dealer to everyone.

Sunny G

Excellent car-shopping and purchasing experience. I live in Iowa, and was trying to buy a car from Indy so I could kill two birds with one stone: visit family, and have a MUCH larger pool of used cars from which to choose. It's kind of difficult and inconvenient to shop for a car while 6 hrs away, and Falcone, specifically Bert Nickelsberg made it very easy for me every step of the way. They only show you cars that meet your specifications and budget. Car was spotless and in great shape. Drove it home with no problems. I would definitely buy from again, even if I continue to live outside of Indiana. I wish they had Facebook so I could "Like" them!

Valita Fredland

I brought my Jetta Sportswagon TDi in for its 20,000 mile checkup. The dealer got me in on my preferred day and time, performed the work under the estimated time and sent me on my way. A few months later, I visited for a tire check.I had another great service checkup with VW Falcone; got me in, got the car checked and got me out ahead of schedule. (And, the waiting area always has a surprising selection of health snack options - thank you, Falcone).

Jeffrey Woodard

I recently purchased a Certified Pre-Owned 2012 VW Jetta SE, due to a pickup truck totaling the Jetta I had. My wife and I have now purchased three Volkswagens within the past three years from Falcone. Each time, Sales Consultant Tiffany Compton has made our car buying experience totally stress-free. I have also had excellent experiences with having our VWs maintained by Falcone. There is a VW dealer less than 10 minutes from my home. I prefer to make the drive to Falcone because of the great customer service I continue to receive. If you're looking to buy a Volkswagen or Subaru, I recommend you go to Falcone.

Adam Packer

Brought in my 2013 VW CC for 30K service earlier this week. Everything went as expected and the car was ready when promised.

Liz Calkins

Service took far less than the estimated time of 3 hours. I think Steve asked them to expedite it if possible because I was waiting, but I didn't expect them to be able to knock as much time off as they actually did, so it was much appreciated.

John Chlapik

My 2014 Subaru Impreza suffered extensive hail damage in April 2015. The Collision Repair Shop made the car look like new! Great job!

Bart Fisher

Scheduled my service at a specific time that worked with my schedule. Got in on time and was finished within 15 minutes of promised delivery. Well done!

Matthew Rogers

Straightforward and no pressure. Made sure I got what I wanted, and didn't try to play any games. Have already started referring people to Falcone!

crypto manic

Great service! Free car wash with free air bag repair.

Nathan Dill

Brady O'Cull is a true pleasure to interact with every time I come to Falcone for maintenance on my Subaru. He is patient, efficient, kind, and considerate. Whenever I have questions, he is very responsive and answers them quickly and honestly. If he does not know the answer, he tells me he doesn't know but he will find out. Then he does something that is almost unheard of in customer service anymore, he follows through on his promise. I look forward to seeing Brady's smiling face every time I come to Falcone, in the past and in the future.

Indy Nulliner

Service work was completed in the time promised. Greatly appreciate that! Thank you so much for such a great experience!

MEK

We purchased a 2016 Forester. Steve Lloyd was a pleasure to work with. He really understands internet customers and how they are different from walk-ins. We factory ordered our Forester and Steve made the whole process easy, quick, and convenient.

Bill

Have always been very curtious and helpful, plus serviced our SAAB well

Ryan Hite

Very convenient, fast, and professional. Plus, they washed my car!

Alexander Jimenez

Awesome buying experience. Very straight forward and took care of me.

Samuel Lehman

Parts department was very helpful over the phone with decent prices for what I was looking for

Mavrik Jones

Great service. Great place. I walked away very happy.

Daniel Rosenfeld

My daughter attends Butler University and is 10000 miles from home. I called and asked Shelby if they could take a look at her Forester before the girls headed out on a road trip. I have to tell you I could not have asked for more. Shelby and her team got my daughter in and taken care of so I could feel good about her trip. Again, I just want to thank you and your team again Shelby. I could not have done it better myself.

Jim Lamb

Better service department than it's competition. Much better.

Christa Drumwright

They lost my husbands number so we couldnt get his car back as early as we could have.

Susan Nixon

Guys were great this time. Fast. Courteous. Smooth. Loaner was huge help overnight. Appreciate everyone who helped make this prompt and simple. Thank you!

Lisa Marchal

Great place to work with. I highly recommend it for anyone with these specific makes.

A Fafard

Always go out of there way to make it a positive experience!!! Extremely stress free experience!!

Jonnathan Alvarado

Outstanding service!!! Best dealer ever.

Sarah Doughty

Tiffany Compton has helped our family for years, and this was (I think) our seventh car from Falcone. Not only did she do an amazing job working our deal, but she was fast, knowledgeable, and courteous to our family's needs. This kind of relationship is something we value greatly and look forward to working with Tiffany in the future for many more vehicles to come.

Daniel Jordan

They helped me out when I ran out of gas...didn't even have any service done, but could tell they go out of their way to help.

Jonathan Morales

A little pricey but I love their customer service

Noah Adamson

Great service department and awesome sales!

Sonika Kaushik

Superb friendly staff

A S

Justin is the man. Very honest and upfront salesman.

Andy Lawrence

Excellent easy buying experience with no push and no hassle.

Mike West

Always professional! Highly recommended!

Kenneth Buckwalter

Service Department: Welcoming atmosphere. Good communication.

William A Ghormley

Excellent experience -- even finished early! Thanks, Team Falcone!

Jeffery Webb

John Frank's Alex and Mo were great quick and friendly

Jim Rose

Helpful, friendly staff, conveniently close to downtown Indy.

Russell Padgett

Was told oil change would be an hour. It was done in 45 minutes. Thank you.

mike .thackston

Easiest car buying experience ever.

LaDarrius Calvin

Awesome place, but is expensive if you want repairs

Larry Davidson

Becky in parts always helpful and professional.

aaron ray

Excellent visit. Low pressure and helpful.

Iva Shuler

Tiffany, the sales person, is very knowledgeable and helpful.

Calvin Hobbes

Fast oil change. Friendly.

Mike Jarvis

Slow and expensive, standard car dealer

Tom Hipple

Always been helpful

John Dockery

Very straightforward, no extra fees they didn't tell you about.

monty goines

Good people and great service.

Gerald Breedlove

Excellent. Not going anywhere else.

Mary Turner

They did what Falcone wouldn't.

Charles Bass

Always exceptional attention and service

Todd Anderson

Great service department!!

Steven Stuart

Good people and good service.

Stan Grubb

Bill is always less than what they told me

Mike Rowland

Awesome family dealership

Terri Livingston

Love how I a. treated at Falcone

Philip Hill

Falcone is dependable excellent staff

Jillian Fischer

Great honest Fits the best

Phil

Always perfect.

Tim Blake

Always a positive experience.

James Alward

Very good service.

Vidyuth V. Iyer

Excellent dealership.

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