Reviews of New City Nissan. (Car Dealer) in Honolulu (Hawaii).

New City Nissan

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357 Comments

Car dealer

Nissan dealer

2295 N King St, Honolulu, HI 96819, United States

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Information of New City Nissan, Car dealer in Honolulu (Hawaii)

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Reviews of New City Nissan

Debrena Kanoe Rice

The staff was amazingly awesome, the facility was clean & neat and it was very welcoming. My sales person Kevin is kind, knowledgeable, patient, and understanding. He took the time to get to know us. We are very satisfied that Kevin was our sales Rep person. And also we’re very Happy that we chose New city Nissan to purchase our brand new vehicle.

Kevin Dias

I have been very satisfied with the service from New City Nissan. The work done on the car, although routine, was done well and quickly. I am most satisfied by the customer service I received from start to finish. The technician who checked me in, the person who updated me on progress and completion, and the person who processed my payment all demonstrated excellent customer service. That matters.

Nicole Toro

By far the best car buying experience I have ever had. Really like that there is no haggling and the car was priced at MSRP. Made the whole experience so much less stressful. Our salesman, Ray, was great! Very professional and personable, easy to work with, and knowledgeable. We will definitely recommend him to friends and family, and will return to him should we decide to purchase another vehicle in the future.

Sherry Roberts-Tuscher

I decided to wait for my car at the dealership while it was being serviced. Normally that would be at least an hour, so I had come prepared to hanker down and get some emails answered but in about 30 minutes they said they were done! Wow, I was so pleasantly surprised. I was able to be on my way and couldn't have been more happy. Great job!

AKA Kamalani

Staff was amazing! Helped me through and through. I got a call saying the recall was gonna take longer than expected and they got me a loaner for the weekend so I didn't have to worry about how I was gonna take my daughter around. Very pleased with the service.

Lenora Gleason

Dropped of my vehicle a little early for a scheduled maintenance and headed to the waiting room which was clean with comfortable chairs. Before you know it, it was ready and they even did a complementary wash. Fast and efficient, Gavin makes everything worry free, he’s my go to guy for all my vehicle needs.

Bert N.

Ashley was superb in managing the routine servicing of my Leaf. I had a problem with one of my key FOBs. I changed the battery, but I used the wrong battery. The key FOB still didn't work. Ashley replaced the battery with the correct battery and my key FOB works fine now. I'm so thankful for her assistance! Kudos to her and your team.

Lurline Liu

I had made my appointment, but had to cancel several times due to work schedule. Nissan Gavin has made it simple and easier for me. He understood my reasons in changing appointments too many times. When I did get my vehicle in service, he made sure that all that needed to be done was done in that one visit. I appreciate Gavin for helping me in one visit. Mahalo Lurline

bernard ching

The moment I pulled in for my scheduled service, Nissan Service Personnel (Gavin) greeted me even before I could turn my engine off!!! That's a 10 score from the start!!! I submitted my input of the low tire pressure warnings I've been having, and from there I was told the required services would take approximate 1-1/2 hours, BUT it was way less time than that. Gavin met with me in the waiting area and presented me of all required repairs and results. The total due amount was beyond my expectations!!! I was estimating the Nissan Service would extract $300+ from my wallet, BUT it cost me less than 1/4 of my anxiety. SUPER Nissan!!!! Gavin's is a Gold Star in Nissan's work force!!!! Mahalo Plenty

Naomi Saito

Service was completed on time and staff at New City Nissan from service appointment, upon check in, and explanation of service on check out, are professional and friendly. I appreciate the large waiting area for customers with clean restrooms too. 😊 …

Cortney Gorczyca

I’m never to excited to get work done on my car, even as simple as an oil change. But the whole experience was great! Fast service, the wait inside was nice and friendly workers. I will definitely come back in the future.

Steffanie Humphrey

My first service appointment with New City, estimated time was 1 to 1/2 hours. They were done in 1 hr. Nice to get an accurate estimate from a dealer for a change and they finished on the early side😉 ❤️ …

pat kelly

Derek was very communicative about the potential arrival of the Ariyas and he was helpful once they arrived. James provide excellent, clear, and transparent details regarding the purchase of the car. I was impressed by the overall service and attention to detail.

Annette Ishitani

I was late for my appointment, yet they still took in my car without any wait time. The service personnel assigned to my job were very courteous and took the time to explain all that was done.

Fletcher Young

Clean waiting area with free coffee, free wi-fi, TV, massage chairs and vending machines. I was able to do some work on my laptop while waiting. One of the better waiting areas as far as auto work is concerned (in my experience at least).

joleen c

There was a new exterior damage made to the front left fender. It looked like it scrapped against a wall or something. But I know for sure it wasn't there when I dropped it off. Now I'm gonna take pics of my car before I bring it in for a service

Linda Atkinson

Service at New City Nissan is always thorough and reliable, although the prices have really increased. Thank goodness I get discount emails.

skye Koa

service completed as promised. and timely, thank for transportation that is huge. reminder system great and would not miss service because of lack of reminders. thank you.

Charlemagne Verzosa

I love Nissan i really recommend them because they’re helpful to their customers,kind and not strict.Sales associate,Manager and Finance Manager are really nice they’re treated you very well..

jetace69

Luke Kaumatule, is an outstanding sales team member. He made my sales experience at New City Nissan very enjoyable and satisfying experience. He gave me a tour of the New City Nissan sales and service facility and introduce me to all the department personal. My brother has been purchasing cars from New City Nissan and recommended Mr. Luke Kaumatule.

Felix CHENE

I was well received for an expertise of the vehicle and a price estimate by Mark UEKAWA. Then on the sale's department, another Mark, whose name is MARQUEZ assisted me well and I made up my mind. The trade-in price offered for my old Rogue made me decide to buy this new Rogue. This is the 2nd time I have taken a car from NEW CITY NSSAN and I have always been well served. Thanks to the team.

Barbara Webb

Just bought a 2022 Nissan Leaf from New City Nissan and the experience was fantastic! I would encourage anyone looking to purchase a car to see Bryant Woolsey. He was patient, professional and was honest with us every step of the way. Exactly what he promised is exactly what he delivered! We could could not be happier!

G P

Good service except that another customer backed his car out of the service entrance and scratched my car parked a little too close to the service entrance. Better to park customers cars further away from high traffic area. Thank you.

Mark Lindstrom

Great service technicians and advisors. Couldn’t ask for anything more. And the ability to take Uber…great option for long service jobs. Mahalo.

Mack Kahumoku

I had a starter issue with my Titan and it would not start. I called the dealership and spoke to Service Department Manager who was able to fit me into an appointment an I got my Truck back sooner than expected. Outstanding Service!!!

Sharlyn Mizuo

Sales person Arnel was very easy to work with. His patience in explanations was very good and complete. Great job

Lynn Kim

We recently purchased the 2022 Rogue SL and LOVE IT! Antonio and Derek were wonderful and made our purchase so easy! We purchased our previous Pathfinder in 2006 and was so happy with it we kept it all these years. We were happy to know the Salesman (Blake) back then is still with the company and even remembered us from way back then. He steered us to Antonio who took care of us every step of the way and even showed us all the new features of the vehicle. We are so happy with our purchase and look forward to driving our new Rogue for years to come! Thanks Nee City Nissan!

mari mccaig

First and most importantly, I was able to get an appointment right away. The service team identified the problem and fixed in record time. I really want to thank Chandler Miller and his team for their excellent work. My truck is happy and I’m happy!

Presidentay P

It was awesome, Antonio Hotta was very Helpful and professional. Great service, helped me in every way possible. If coming back I will definitely go with him again👍🏾 …

Ricky Miyamoto

Easy & smooth process to purchase a vehicle. Never felt pressured to buy like at other dealerships. Staff worked well together and made the experience of purchasing a new car pleasant. Thanks Blake and Shane, our family loves the new ride. \vvv/

Josiah Castellanos

Kevin was great to work with! He made the entire process pain free. Thank you

Ka Ruff

quick express lane, very friendly. Only bad part that has nothing to do with new city nissan is the customers who come here and block the entrance trying to go to the express lane bradas dont know how to make a line or what

Tafilito Vailisale

Janelle & the FO guy who was answering my calls were nice! Responsive & kind

Darryl Ng

Very good customer service. I felt that all the employees that I had interactions with were very genuine and professional, I felt very at home and comfortable with my purchasing experience. Should have been a customer a long time ago.

Leonard Lau

Excellent service. Antonio Hotta at New City Nissan was recommended to us from a good neighbor when we were looking to purchase a car earlier this year. Antonio provided excellent service starting with ordering the specific model car with all the features that we requested back in May of this year. He regularly kept us up-to-date on the progress of the order. He provides thorough information in a very courteous manner. Our car came in this past this week. He explained all the extensive features of the car in great detail. The purchasing process for myself, wife, and daughter was very smooth and very professional with him and Finance Manager, Jeff Macadangdang. We are highly satisfied with Antonio Hotta for his excellent service! Definitely would recommend him to colleagues, family, and friends.

Willie HOPKINS

my battery was under warranty and the tech gladly without question changed it that was great customer service.

Give Aloha

I went in last sunday and was helped right away by michael. I found the SUV i want. process was very fast and easy. happy with my experience they were all professional, customer service was on point, , finance made things quick easy and explained anything so needed, and We left happy with our new 2022 nissan rogue platinum. Highly recommend new city nissan and Michael was great to work with!

Cam Monde

The salesmen were very attentive and they were all a big help.

Shieldon Calantoc

Very easy and nice customer service..and Antonio hotta really help me to get a new car.

Zachary Apilando

Arnel was extremely helpful and patient as I went to inform him my desired vehicle. He was able to answer any questions I have and was willing to go above and beyond in getting my vehicle ready to be sold.

Anthony Murray

Antonnio did a good job we forward to using you in the future. I think the car sells it self.

Carolann Toyama

Came in for a routine oil change and was assisted with all my needs in a timely manner with great professionalism and top tier customer service.

Kim Silva

Ralon Gella was extremely nice, professional and got the job done fast. Thank you

Kachina Asher

Was impressed with my service tech’s thoroughness and consideration of my communicated time restrictions.

Charity

Great customer service and communication about my car situation, comfortable lounge, and reasonable amount of time for the maintenance!

Tonia Hicks

I was able to sell my car yesterday with Mark-"The Kelley Blue Book Guy" and was treated wonderfully by him! I really appreciate the fair price, great communication and ease with everything! And the interaction I had with everyone there was great! Thank you!

Katsuya iizuka

Wasn’t necessarily planning on buying, but ended up buying an amazing Ariya. And service was excellent by James.

J M

Service Advisor Jason was fantastic and took care of everything just right. Mahalos

e tomita

Felt completely at ease thru out. Great sales and support staff.

Jamie Benoza

Antonio was awesome!! He listened to all my needs and kept me updated on the status of my Armada. He answered all of my questions and explained everything to me before I left the lot. Blake was great!! He made sure I opted for the best warranty and maintenance packages for me. He explained all the numbers and made sure I understood my financing and payment!!

Kaui'lani K.

Purchased 2019 Nissan Rogue and been having it serviced at the this location since. Located on N King St jus passed Middle Street Intersection easily visible from the street. Got a GREAT SERVICE AGENT ASHLEY who really takes care of everything. Just call her directly to schedule a day, drop the car off at 0630, have it serviced, washed and this time needed a ride from home to pick the car up when it was complete so she sent a complimentary Uber ride and left very SATISFIED! May cost a few more dollars then other places but can't beat the personal service keeps bringing you back. See you in a few months Ash! MAHALO! 👍

Suzette Kaulukukui

We were referred to New City Nissan (NCN) by a relative. Arnel greeted us as we looked at the Pathfinders that we were interested in. Arnel explained the many accessories and options of the (3) Pathfinders that we were looking at. We previously owned a 2001 Pathfinder and she loved it. Arnel & I suggested that my wife drive around the lot to get the feel of driving the larger 2022 Pathfinder. I took a longer test drive & the wife enjoyed the ride & comfort. She decided on the color so the purchase paperwork was started. During the entire buying process, there was no pressure, we felt attended to and assisted in our decision to purchase the Pathfinder. NCN went the extra mile to find a better interest rate then my credit union offered, so that will end up saving us some $$ in the end.

Matthew Young

Arrived to the dealership a little early and was met with service advisor Gavin. He explained my service and estimated the time it would take to complete the service. I was just settling into check my phone... in what was well before time promised Gavin says Mr. Young your car is serviced and ready to go. Appreciate the clean and safe environment provided. I was extremely pleased with the overall experience.

ROBERT YOKONO

I had issues with the key not turning in the ignition. I've had this problem with the key in the past. I thought I would get some new keys made for spare. What I didn't know is the key needs re-programming with the vehicle and required a service appointment. The situation was an emergency and I needed the key(s) to start the van. The receptionist instructed me to ask a service representative to see if I could get it done that day. Thankfully, I spoke to Gavin Garcia and he immediately checked his computer and took my issue to heart. He told me to pull my van into the garage and he would get it done for me in 45 minutes. Thanks to Gavin and his GREAT empathy and his outstanding customer service!

San OSK 120

Yoo was awesome! He helped me get a car quick and smooth process. Very friendly. The Financial Manager was also great!

tBrooke

New City Nissan here in Honolulu deserves more stars than what are provided on this Google review. It is sad, but I speak honestly when I say that their Aloha is what makes them distinct as a business on island (imo). They truly are a beacon of Aloha and it is apparent to me that the spirit of Aloha is operating at all levels, and with all their business representatives. I owe a special thank you to Shane Lolotai, who sold me my Nissan Leaf, and to Derrick Murakami, who worked hard to get me a finance plan that matched my needs. Shane is an upstanding sales-man, although it didn't feel like he was trying to "sell" me anything. Rather, it felt like he was employing a wealth of product-knowledge and personable skills to set me up with a vehicle that would truly transform my life for the better. Derrick, as well, employed all the resources and skills that he had at his disposal to make me feel like I was not just a valued customer, but a valued community member. I cannot recommend New City Nissan enough. Everyone should buy their cars here, for life!

Yong Bum Kim

Shane knew exactly what we wanted and was able to make my wife happy to close the deal

Carin Lim

Was accommdated for an appt time I had the wrong date for. Always great experience at this Nissan service location!

william simon

Had my air condition compressor replaced and a safety check Ashley was great. Everyone was friendly and very professional

john jones

I was a walk in, but they were able to take care of me in a friendly and timely manner. I did not feel like i was brushed off or forgotten about. I enjoyed my experience. Mahalo!

Steven Bailey

They are the only dealer on the island is not charging a total rip off fee of up to 20% over sticker price that other dealers are charging. You're very courteous and they're willing to make a deal. They're selling all the vehicles at MSRP and all possible rebates to the customer. Kevin my salesman was great during the process. I would highly recommend this dealership for people that want great customer service and a good deal on a new Nissan

Casiano Gonzales

The technician was accurate and very informative. She was very helpful and courteous. I was very impressed by her professionalism. Companies should use her as a role model. She should be promoted.

Maria Hawaii

Although I was not able to get the car I really wanted, I am still satisfied with the service I got from Justin, Ben, Bryant and Derek. (sales people and finance). These team had been so helpful right from the beginning. They are awesome. I just wish when communicating and try to sell a car, make an emphasis on the most important feature of a car. Like the one I needed which is the camera around the car.

Tiffany Danilewicz Roberts

Ashley is an incredible employee at your location. She was absolutely wonderful in both communicating efficiently, so that I was able to plan and understand properly, and her knowledge was incredible. I truly appreciated the entire experience, her kindness, understanding, honesty, and assistance in figuring out what to do with additional problems, as well as how speedy her and any team members were with both my car's recall and the repairs. I am hoping to buy a new car in the somewhat near future, and I definantly plan on going to this nissan location first.

G

Very appreciative of Service Writer Ashley Takata. She kept me apprised every step of the way regarding the replacement of my 2016 Nissan Leaf OEM Battery, and promptly returned my call when I checked on the status of my new battery being shipped. Please be sure to recognize Ashley for her outstanding customer service.

Olivier Jodloman

Everything was great until I opened the passenger side window for the first time since we took the vehicle (2019 Nissan Frontier) home. A sort of what appeared to be a gasket of the window was pulled off its track when I closed it & left a glue-like smudge on the glass. Unacceptable for a what is supposed to be a new vehicle! I wish to return the vehicle.

Ricky Miyamoto

Fast, friendly, and great service. Thanks for the car wash!

Rebecca Ford

I don’t know if the work was performed right the first time. I know I had a recall and that was supposed to be fixed along with the maintenance/oil change I had on my vehicle. The next day I notice jerking feeling when I go from zero to 35, up hills, pressing the gas etc. I did call the service department because this is something I had no issues with prior. I had to make another appointment in order for the issue to get looked at so I haven’t drove my vehicle since because I want to be on the safe side. I rated met expectation because I was told it would take two hours for the service to be done and it did, I had a safe area to wait in, and the staff was nice.

Loretta Poe

The experience was exceptionally good. Service consultant took the time to explain how to change battery in my key fob, useful information since the owner's manual had a completely separate set of directions. The actual service on my vehicle was quick and I left as a content owner.

Salesi Atkins

I had to replace my battery for my 2014 Nissan Sentra. Gavin was very helpful with the whole process. I had to pay some money because the warranty of the battery expired but I’m happy that the turn around time for everything was very quick.

Zeronorhero

Purchased my truck this week, process was fast and smooth. Salesman Vincent was very helpful. Had some hiccups on my end, but sales was helping me the whole way. Facilities are decent.

Kaile Gerard

We went in looking for a new car that fit our needs better. Mark was really nice and super helpful throughout the entire process! We really enjoyed working with him.

Michael O'Neill

Fair priced dealer. Hard to find during car shortages. They charge MSRP.

kc long

I got a replacement battery for my 2013 Leaf for years i would squeeze when traveling as i only had like 45 miles. It forced me to drive conservatively but we had to use the other family car for longer runs. the new batter was like a brand new start for us. I wished it would have been like some of the 250 miles that newer cars get but I cannot complain

Lisa Gumpfer

Your dealership was 1 of the only 2 places on the island that had my tire in stock. But, they were booked and said that they couldn’t see me till1/26. I was like oh no, I drive over the Pali daily. With the recent heavy rain, I couldn’t wait 2-3 weeks. Berns (spelling 😬) was so helpful, he said they can try to squeeze me in, but it’ll be about a 2 hour, 45 minute wait. I did not mind the wait. Your waiting area was welcoming, seating was spaced out for social distancing and chairs were very comfortable! Thank you New City Nissan, you’ve gained a new customer!

Mark Ragsac

Arrived a little earlier before check-in time. You guys should not leave a car parked to the left of the entrance. It makes it difficult to line up before the doors open because customers may block traffic. Otherwise everything went smoothly as far as shuttle service and service and communication with the service advisor.

Sarah Stephens

Just came in for a recall and to have a spare key made. I bought my Frontier from a third party dealer and it’s the first vehicle I’ve owned in 10 years, so I didn’t know where to get repairs done! NCN pointed out a few things that needed attention and was able to help me out the next week. Ashley was super helpful, remembered me the next day when I called, and made sure I was comfortable with everything. I really appreciate her and the staff in general for making this easy for me!

ScottyBearLoves SweetieJoy

We visited this morning to shop around for a new truck. Ben was our guide and made it a comfortable experience. Ben is very knowledgeable about the dealership, and very personable with both Adults and Children. This place came highly recommended by a co-worker, and Ben is most likely one of the reasons why. 🤙 …

joshua hopkins

Gavin always makes it nice and easy to take my car there. I have taken it in for everything since I bought it there in 2014. He has always been friendly and knowledgeable about the services provided as well as gives updates throughout the process.

Leighton Miyachi

great customer service and very comfortable lounge area. I'd rather wait at the dealership then go back to the office because I can get my work done

Brittany Borish

I dropped my Nissan Rogue Sport off for its first oil change last week. The service department was busy but my presence was acknowledged and I was told I would be helped shortly. The young man that checked me in was very friendly .

Wendell Ancog

Friendly staff, great service, Service writer Robert provided great service.

David Vaughn

I had to do the safety recall for the front brake sensor and general maintenance. Maintenance is alway quick. I just wish there was more information on the recall, they said it was just a software update. I also wish they could have some sort of price match for services not covered under maintenance or warranty work. Ware and tear items items like tires and brakes and brake lines maintenance are big bucks, I'd give them the business if they could match the price of other competitors. This is my long term report. Gotta look at there website for specials on things like breaks and oil changes. I lucked out had to get my breaks done. Went to get a quote at 1 place and figure that would be the best price, boy was I wrong went online to look at the owner portal and low and behold they had a special and it was almost half what I was quoted from the other shop. I was always under the impression the dealership would be the most pricey. Gotta do your homework. Best to make appointments but they do take walk ins if needed. Staff is friendly.

Brittany Kahumoku

Jason is phenomenal. Every time I have to bring my truck in for any type of service, Jason always takes care of me. He listens to what issues I need help with and he goes above and beyond to get all of my questions answered and reassures me that his technicians have inspected my truck thoroughly. He even took the time out to get me different price quotes so that I would have options when it came to purchasing my new tires. He also was able to let me know of their current promos happening which saved me money for my purchase. I’m always very happy with Jason’s excellent customer service!

Elibeth Bettencourt

Arnel was patient with us & very accommodating.

Richard Ervais

Amazingly wonderful service! Ashley and the service staff went above and beyond to keep our 21-year old Nissan Pathfinder running in peak condition.

k g

Gavin was a phenomenal advisor to work with! He made my servicing easy and enjoyable. He was patient and explained everything that needed to be done for my car. It was my best experience with servicing at Nissan that I’ve ever had.

Dianne Leomiti

Honesty of salesman in explaining prices and extreme satisfaction of my vehicle purchase. Detailed explanation of my buying Options. Definitely will buy my next vehicle here.

Lenora Gleason

I knew exactly what I wanted before I arrived on the lot. Ben didn’t put any pressure on me what so ever. He met all my needs and more. Ben was polite and informative, he listened to my concerns intently. He made me fell comfortable and at ease.

Polly Ann M

I was very pleased with the woman that helped me , she was very pleasant and honest , so that helped with my decision to get what was needed to be done. My vehicle seems to run smooth so far.

Nicholas Olinski

Great place for a new or used vehicle, their service team does great work. Waiting/show room is very comfy, clean, and large.

Jaymelyn Adviento

Our latest experience with staff of new city Nissan was extraordinary very kind, helpful and informative. We came in to check why one of our vehicles wheel was indicated with low tire pressure, staff came to look on vehicle and saw a foreign object lodged in the wheel. Staff indicated to set service and was successful with solving our issues.

Helen L

My most recent visit to New City Nissan went well. The service advisor was very polite and kept me informed about the work being done on my car and explained the recommended services for my vehicle. The appointment was done sooner than expected which was also great. The only disappointment was that the car wash was down and I couldn't get my car washed, which was something I was looking forward to.

Ami Akeo

Blake and Mark made our buying experience easy, quick and safe, just as we like it! They are professional and do not pressure us to do anything we do not want to do. Because of this, I keep returning to this dealership and have bought multiple vehicles.

Yoyo Tk

Great customer service. I was actually impressed. Very polite, professional and friendly. Jason helped us, and he was awesome. But not just him, all other staff there we met were friendly and awesome.

Sandy Fisher

I was very impressed with how the whole process went. I initially talked with Meghan about your Costco program and then found that your regular pricing was even better. I like how you can go on your website and see the exact prices listed as well as the extras included- very clear and concise. I ended up working with Antonio and he was very accommodating to my situation- picking me up at the airport, letting me use the car while I was there.. A plus!

Judy Senensi

Hi my name is Rodante mina I had a really good experience micheal matsuoka he is a really good salesman I will return to Nissan and ask for micheal matsuoka to help me look for another car in the future THANK YOU MICHEAL MATSUOKA for the great great help

Robyn Romero Tagavilla

It has surpassed my expectations. Upon arrival, I was greeted by Janelle who assisted me since Jason is no longer there. She treated me with utmost respect and kept me informed on the progress of my service. While I was waiting for my vehicle, I was cleaning my purse and was frantically looking for my military work CAC card. I was lacking a ton of sleep and thought I had disposed it in the trash. Hoping I would find it at home and after tearing my living room apart, it wasn’t there and called Janelle to painfully ask if I could have the trash bags to dig through to find it. Unfortunately, losing this card has repercussions with my job and at the time thought I would do anything to find it. On my way to the dealership, Janelle called me and told me that due to the pandemic, the trash is thrown every hour. My heart sank knowing I would have to dumpster dive. Sadly, I could not reach the bags in the dumpster and realized I would need to face the inevitable. The next day, I received a call from Courtney who gave me the best news that my CAC card was found by a maintenance worker who was cleaning the couch I was on. I was so excited and happy that your team of incredibles (Janelle, Courtney, and maintenance worker) helped me from having to face my client regarding lost property. They all need tons of kudos and it’s service like this that keeps me coming back!!

Andrew Powell

The staff was friendly and very quick to welcome us when we arrived. They were also kind enough to ask if we had any concerns with our vehicle, or if we hand anything we wanted then to check on beyond the service we brought the vehicle in for.

WAYNE NAKAMITSU

As usual very good service from scheduling my appt to paying for my service when completed. Within the time expected, waited at dealership no problem. The only thing that was unsat was the service advisor told me upon completion at the register area that my vehicle was also washed. My car was not washed or if it was it was a sloppy sloppy job which actually my car was dirtier than when I dropped it off. I dont think it was the service advisors fault but the employee(s) that are assigned to wash cars. Poor quality that leaves a bad last impression of Nissan Service Center.

Lei Fountain

Antonio and Blake make an awesome team. Antonio was pleasant, very responsive and found us exactly what we were looking for. He made the transaction seamless. Blake in Finance did an excellent job. thank you!

Jaedine Ehia

Just before my scheduled routine maintenance, my car battery failed. I called Nissan desperate to get my car in and they obliged. Mark offered to take the car on a stand-by basis saying it could take at least two days. Not only did my battery get replaced, but the maintenance that was schedule for the following week was done too. The best part about this whole situation was getting my car back the following afternoon!

Makanamaikalani Bogard

They were super helpful! I told them what I needed/wanted and they figured out a way to help me. They were super patient with me and they explained everything in a way that I was able to understand. They always kept me updated every step of the way. Iʻm forever great full for the team at New City Nissan!

Todd Blankenship

I purchased a new 2021 Kicks. The salesman Mark Marquez was friendly & knowledgeable. The experience was pleasant and took about 2 hours from the time I walked into the showroom until I drove home with my new car.

Gail Kualapai

Service rep Gavin was very helpful, and surpassed my expectation. Good job!!

WOL SIK OM

Trustful service & Great Communication! I visited New city Nissan to have regular maintenance (engine oil change, brake fluid flush, tire rotation and etc.) and to solve some issues on my car. This is my 3rd visit for the maintenance and Ashley helped me this time. She is a very thoughtful and trustworthy advisor. She answered all my questions properly even if I had a lot of questions with my poor English. Also, she gave me some advice on maintenance. I've had a lot of bad experiences such as lying, overcharge, not finishing at other local repair shops and tire shops which have a great review on Yelp yet. I thought all the shops in Hawaii is like that. However, I have no doubt that New City Nissan's service has changed my thought totally positively. I know that the dealership service might be expensive than other shops but, I've always re-checked their completed jobs after pick-up my car. So, I can say that they always provide more and better service than what I've expected. I hope that they keep this high-quality customer service constantly. I will stop by there again to change my rear camera when it's delivered to them. Mahalo!

Herb Schreiner

My car was in need of some repairs. The on line service reservation was very easy. The repairs were done in a timely manner. My vehicle runs great again. My service agent Mark Cantorna is very professional and does a great job. Thank you very much for the great service I have been receiving when my 2004 Nissan Xterra needs any service and repairs. Aloha, Herb

Ed Sultan

These people are very professional. I was sincerely impressed by the level of service, communication, and meeting of commitments.

The Pain Relief Center

I had a list of things for them to work on, the most urgent was this constant rattle. They figured out where the rattle was coming from and fixed it. They're a busy place so plan on being there for a while, I was there for 5 hours but they did A LOT: changed the oil, serviced the truck, took care of the rattle, did a safety inspection, got me 4 new tires (there was a buy 3 get one for $1 sale so I got a new set...it was time), added something for the alignment, and put on new wipers. I know there are probably other places to go that are a bit cheaper, but here it's all in one place and everything is Nissan parts.

Lauren Yasaka

I was there with my mom, husband, and 1 1/2 year old son. Picking out the car was easy. We went in with an all cash deal and made that clear once we made our decision. It was getting close to lunch time and I needed to feed my son. We were told that we were almost done. That was around 1pm. My husband left to go to jack in the box to pick up a cheeseburger for my son, but he, my mom, and myself decided to wait since we were supposed to be done soon. We did not leave the dealership until 4:30 PM. The sales person was great, but the overall experience was poor given the long wait times and poor communication about what was taking so long. To be honest, we felt like hostages at the dealership and my poor son was borderline going to have a melt down because we also ran into his nap time. I get that "sealing the deal" is important, but I did not feel like they put my family 1st. Rather the sale was the most important. I guess the plus side is that we got the car for a good price and my family loves it.

Jwaakks _06

Definitely a great and best first experience for myself being a first time car buyer. The team at New City Nissan really helped me throughout the process on what I was looking for and affordable towards my budget. Luke Kaumatule provided the best insight on the vehicle I wanted and had me sold by the test drive. Definitely will recommend going to this dealership for many of my family and friends because that is the experience and Aloha shown at New City Nissan. Huge mahalo again to Luke and his team for helping me get a brand new 2022 Nissan Sentra!!

KARIS KAMOKU

Luke is awesome, he made the entire car buying experience stress free... I’m glad that he was there to help us through the process of buying our first ever brand new car.. Also the finance manager Bill, got us a better rate than was quoted. My husband and I couldn’t been happier with our new car and the amazing deal we got at New City Nissan. Thanks again everyone!!

Myrna Cariaga

Ashley provided excellent customer service. She was prompt in communicating with me regarding my services issues and provided solutions and an estimated timeframe. She suggested taking the courtesy shuttle back home and also suggested and arranged for a temporary loaner while my car was in service. Great job, Ashley! I am very happy to recognize Ashley's work and how she represented New City Nissan well!

Josephine Dole

I purchased my 2015 Rogue in 2016 and I have had no problems with my vehicle until my air stopped working. I believe for 5 years with no major problems has been a blessing for me. The air compressor broke twice after being fixed, but the 3rd time was a charm, as they say. I am grateful for my fresh cool air, thank you. I will probably keep this vehicle for family use but I am looking to purchase a car as my career use. I am an Insurance Producer and will pay cash for my next vehicle. Thank you again Nissan!!!

Andrew Hijirida

My regular technician, Mark, always makes sure that my vehicle’s taken care of ASAP. He and his team provides spectacular service by listening to my concerns and needs. While not pressuring into service purchases, he advises on suggested services that will need to be done soon. I appreciate all the wonderful and friendly service. New city Nissan show their appreciation of my business. I also appreciate all their services.

Jeann Ramiscal

The friendly staff! After driving in the morning traffic to get there I can get a little grumpy, but the staff there always put a smile on my face. From the greeters to the shuttle drivers. This visit however, Ashley was able to help me decide on tires. I've never purchased tires before and she went out of her way to email me information/prices on two different tires to compare. I really appreciate her going out of her way to get me that information. She's super friendly and really easy to talk to. She made sure to call and update me and also did a follow up to check up on how the tires were. Everyone says I could have saved a little money going elsewhere but I say it was worth the money with the service that I get at New City Nissan. The staff at New City Nissan really set a positive atmosphere.

大谷明生

This time, I asked New City Nissan a state safety check, rear and front wiper replacement, and I asked check a battery carefully cause I feel battery week. They did not replace buttery, but they gave me advice how to save buttery life. Also They washed my Rogue without asking. Great service 😀 Thanks. …

Blanche Suematsu

I went on KBB to see how much I could get for my car. In no time, Mark phoned me and was available right away to see my car. When I went there, again, there was no wait time. Mark was friendly and very courteous, which was especially kindly, since I have a hearing problem and we kept our social distance -- something us old folks really appreciate from the younger generation. It was a very pleasant experience!

Deran Decker

Update: Bought another car from this location and everything went smoothly this time around. I went back to Antonio and again he was very responsive and very helpful! I'm updating from 4 stars to 5. I wish I could give 5 stars, but I had a bit of an issue with my car's registration and safety sticker being expired when I bought it. I would still recommend New City, as they followed through on all promises, fixed the issue, and gave me a refund of administrative fees, but the process did take several months. On a more positive note, my salesman Antonio was very responsive to my texts after I had already bought the car, and he worked hard to make sure my issue was corrected as quickly as possible. If you go to this location, I highly recommend Antonio, and if he gets a new job elsewhere, go see him there!

Nicholas Hentges

Ashley was amazing. I had a small warranty issue with my Frontier. She managed to fit it in the next day and the team did a fantastic job. They even found and fixed two other minor warranty issues while they had the truck. Great team. Great service.

Dee C

Again, Arnel and Blake were terrific!! Thanks for a painless experience! Buying a second car in 5 weeks wasn't the plan, but they made it as smooth as possible. Definitely recommend!!

AARON PORLAS

I am very thankful for my vehicle to have a routine maintenance service. I was also surprised that the person & mechanics who checked in my car went the extra mile to do a battery test, and install a new battery. I am very Thankful👍 Thankful for My maintenance plan coverage, which I have purchased!! Thank You Ashley for helping Me and My Car, with our wants & needs! Good Customer Service Ashley 👍 Thanks Kevin 👍

Danielle Shabin

Prompt service and honest sales reps. Shout out to Meghan Weigel for helping me get my plates and registration taken care ASAP when I would have had to wait for months from the dmv. Overall stress free dealership experience

Janet Iboshi

I was greeted as I pulled in. And they took the time to explain what they were gonna do. Ashley was awesome. My car was done quicker than I expected and my car was clean and ready to go when I came back. Only thing I have a question about is what my extra warranty that I purchased covers. Because I had to pay for the AC filter to be changed out and was wondering if that would be covered under my plan. just wondering. But other than that customer service was on point!

Channy-Lyn Motoyama

Such an awesome experience! This was my 2nd time getting a new car from New City Nissan, and once again it was a great experience. Everyone was great. Terrance was such a blessing and so wonderful, had me all teary-eyed. Derek, Gavin, and Dean were also amazing. They were all so kind and caring, very opposite of the cutthroat competitive reputation of mostly cars salesmen. I felt as if they really cared and simply just wanted to help me out Thank you Terrance, Gavin, Dean, and Derek! You guys are the best!

Brian B

I like the service. All representatives were nice, said hello. They were not pushy. Representative offered kind course of action for suggested service. I do appreciate them checking with me. Overall, a smooth, friendly experience and the car runs tip-top again.

Ken Arima

Very smooth transaction. Best price anywhere. Mark was wonderful. Stayed late to help me. Our family is very happy with our leaf. Thanks!!!

Deborah Lang

I was so pleased and impressed with the precautions taken by you folks to keep everyone safe. The seating was arranged with distance between and the employees were super vigilant about keeping distance as well. Well done! Thomas checked me in, he was professional and did everything right.

Clifford Smith

I liked the way that everyone kicked in to get my car to me. There was a snafu with my cheque. Then my salesman had a personal emergency. Etc. But those problems were minor because other people stepped in to make my purchase happen. Thanks to you all.

Sharon Gaboya

I'm sorry I don't recall his name; he greeted me, was personable, explained what was to be done. Very thorough. My truck was completed before the time I was given. Thank you for excellent service, including those behind the scenes!

LeeAnn Mahuka

Gavin and his team were very prompt. He communicated with us on every step of our service and also encouraged us to make a near future appt. for our next appt. We were very impressed and comfortable of its social distance area room very well kept. We also paid cheaper than our estimated given. Great and awesome service.

Maija Kemper

You have inventory of cars and salesmen available. Your dealership is nice organizes and clean!

Gary Chun

The only disappointment was that the mechanic did not reset the computer system. That means, everytime I start the car, I will get a reminder for an engine tuneup needed. OMG. That's kind of irritating. Don't want to bring it back to reset that. Not sure how long it will take to do that and I don't have the time for that. Just got to wait till April.

Shay H

Ralon did a great job. My problem was that this was my second experience that they had to go to Waipio to pick up parts and there was something wrong with it and I had to wait even longer. We are all busy people now, don’t have time to be wasting on things that should have had better quality control.

Fawn

Staff was very friendly, efficient and professional as always. I was also very pleased with the short wait time!

Gary Goldstein

The cost of repair quoted prior was exactly what they quoted even though it ended up being an additional part and more time for installation. I appreciate that New City Nissan stuck to the original quote and did not come back to me for more money. Very honest folks there!

Jackie Brown (AoiMedia)

The service department is always helpful. They provide a fair and detailed analysis of my car. I respect and listen to the recommendations I receive. My sales rep. contacted me and keep me updated on issue with my car and when it would be available. Thank you for your outstanding customer service.

David Griffith

The service doors opened at 7 am sharp, and I was greeted by the usual professional and polite intake folks who verified my appointment, and told me how long they expected the service to take. Within the hour everything was done, and I was on with my day. No hassles. Just in and out the way we all imagine things SHOULD go....👍🏻 …

Lei Tata

Always receive awesome service, prompt attention, and adequate waiting time. Jason is our go to guy for all our service needs and he never disappoints with his personable customer service and attention to detail. He always makes us feel welcomed, like family.

ANTIA WOOTEN

I came in with a unexpected flat tire while heading home and the first service member I had was not welling to do much to help with the price because I was not expecting to pay almost $300 for one tire plus the oil change I requested. But I am guessing he was going thru shift change and was just ready to go home so he was not truly trying to help me. But the second person that came in and took over for him and my car helped me a lot and came to sit with me and informed me that I should truly get two tires because it would not be safe and gave me a military discount and some adjustments on my oil change so the $300 I was going to pay just for one tire plus taxes and oil change only came out to $553 for two tires plus a oil change and taxes included. I was truly grateful because my tire going out on me was not planned in my day or budget. I really wish I remembered his name but he was awesome 😎 I give a 4 Star because the first service member was not in a friendly customer service mood. Maybe it just wasn’t his day but the rest of service members and even the car salesmen were great and showed me the new 2020 Max.

michael luoma

Fast and efficient service! Lots of knowledge and very friendly

Bebe Briggs

I forgot the tech’s name, but she was awesome! She has really good energy! She was sweet to my mom. I really would come back for her! She was the one that greeted us, also the gentleman that checked us out with the great hair!

Miulan Chang

Ashley went over and beyond to make sure I go everything I needed done to my car and even helped me correct information within the New City maintenance link to my phone number. I love working with Ashley for she always keeps me informed every step of the way. She is AWESOME!!!!!!

Z K

Extremely courteous staff (service dept). As soon as I arrived I was offered a water and greeted properly. There's a courtesy shuttle van as well, to take you back home/work while you wait for your car repair. The quote for repair was very high, so after the diagnostic, we did the repairs ourselves, but the experience was surprisingly pleasant. If you have to wait around there's a new shave ice and bubble tea place not too far from the Jack in the Box.

Bob Becka-APWU

I was pleasantly surprised at the effectiveness of the online scheduling and courtesy and professionalism of their employees. It was my first service on a pre owned vehicle I purchased elsewhere, the car fax showed a record off having Nissan perform all prescribed maintenance, and I wanted to do the same. I likely will not only return myself, but will recommend New City Nissan to anyone looking for a new or used vehicle, or in need of service.

Shingmei Chang

My friend recommended visiting this dealership because she really liked the salesman who helped her. So I also talked to Cory Asuncion, the sales consultant who took my info, sat with me for a test drive, and negotiated a lease term for me. Honestly, Cory is by far the best salesman I've ever dealt with, because he provided amazing customer service. By that I mean, he had smiles on his face throughout the whole time I was there (about 6hr), and he was 100% friendly & attentive even though I was asking him to do something difficult. Overall, he was just super helpful in terms of making things work with the budget I had. What really impressed me was that even Mark Clarito, the manager, showed me a friendly attitude during the price negotiation phase, and he was able to help me lower the cost. Bottom-line, both Cory and Mark made me feel like they were on my side and genuinely valued me as a customer. Highly recommend seeing Cory if you want a Nissan and want to be treated like you matter!

Phil Mow

My service advisor Mark Cantorna was able to accurately diagnose an elusive issue with my 2018 Nissan Leaf and the problem was resolved. I also appreciated that the service was done in the time frame that I requested.

Brian Henneman Jr

Had a great experience, literally had the car and all the information/ questions answered before I walked into the dealership. Went there got a great price, no pushy sales experience, no buyers remorse. Honestly, one of the best car buying experience I have ever had. Also, they were great about/with my tantrum throwing toddler.

Keola Fisher

Experienced squeaking brakes. Brought it in. Technician identified the problem and quickly scheduled brake repair. Came back in a week later after ordering parts to fix my brakes. Every staff member I encountered was so professional and helpful.

Samantha Taniguchi

I brought my car in to have the brakes checked about a year ago, and they said it only made the squealing sound because my car was “cold” even though I insisted it was more than that. This time my service advisor listened to me, and made sure to double check on my concerns, and actually fixed the problem. I was hesitant to return to your location after last year, because I felt like my concern was just dismissed, even though I knew it to be true. I only returned out of loyalty, but I’m glad I did. Please make sure your advisors listen (and not just hear) the concerns of their customers - it really does make a difference in loyalty. I am seriously considering buying my next car from windward Nissan, as they give all new car purchases free oil changes for life. This might be something you look into as well... Getting back on track...my service advisor this time really listened to me, and promised me that he would have the mechanics look into the car closely, then called me when he got the results to let me know the status. He also offered to wash my car for free, which may seem like nothing, but was truly the extra step. I forget his name, but he truly exemplified great customer service.

Cherine Noelani

Excellent service. They took care of my car even though I came on the wrong date. The service advisor gave me the status of my car and work that needed to be done. I left a Happy customer.

garrett gage

Everyone was very kind and explained everything throughly. Everyone went out of their way to make us feel like family. Definitely going to come back from future needs.

Joshua Martin

Ben To’omalatai was my Sales consultant ,He was very professional and had the best customer service . From the moment he walked up and greeted me i felt that he had a good vibe and seemed like he genuinely wanted to help me find something that i would be happy with . This experience was such and easy and painless experience thanks to him for have a patience and make sure i left happy .Truly one of the Best Customer Service i received anywhere !!Thank you Ben .Your Awesome !!

Faye Nakashima

I went to New City Nissan to have my car serviced and safety checked. The service writer was friendly and was attentive to what I needed. My car was ready in time as anticipated and I got a through explanation of what was done to my car. I asked about my fob battery being low and he changed it right away. I really appreciate the great service I get whenever I bring my car in! I'll absolutely will go again!

K L McLellan

Just got started with shopping around for a small SUV. started with a courtesy call from Justin, very friendly yet professional, unlike other dealership who called me at 6:30am....went in same day and was referred to product specialist Luke. Great service, very thorough with explaining different trim, helpful suggestion, NOT pushy at all, and best of all, a sales rep that actually listened to my wants and needs. Ended up with only test drive but will definitely consider buying from these guys in the near future.

Mari Puc

The service representative was very nice. The tire repair is covered under my Pre Maintenance Agreement; I brought the original copy. However, my service rep said the warranty for the repair has expired. The PMA says:” .. This PMA provides reimbursement for your tire repair costs or replacement of covered tire(s) for the term of the plan or a maximum of 36 months on the 48- and 60 months plans, whichever is less,…” I have not had this car for 36 months or more, and I have the 60 month plan. She still insisted and apologized that it was not covered. I try to avoid arguing so I just ended up paying for the repair. I dont know why the information that’s in your system and the information thats on the PMA contract is different. Pretty frustrating.

Candy Tsang

My service person Ashley was very helpful and does a lot of things for me...like each time I take my car in she will give me suggestions how to maintain my car. That is not the knowledge I would have without her help. I don't know anything about cars period. Another thing she does for me is that she had my car washed each time I take my car in for service. That is extra and I had a fall and cannot wash my car after my injury. That was a big help for me!

Pamela P

Chris White gave me a great experience leasing a car at New City Nissan! He listened and answered my questions, addressed my concerns, and followed up with me, so I was able to get what I wanted. While he didn't grow up here, he has the local boy charm and I felt the aloha. I encourage anyone looking for a vehicle to check get in touch with Chris at New City Nissan.

Rodina Patterson - Iwamasa

It was so relaxing to make a deal. Granted I didn't do the back and forth bargaining. I was happy with the price and rebates. Would've liked the full Kelly blue book assessment trade in value, but I'm still happy with the outcome.

Jenise Rivera

I never write reviews, but I am so happy with my experience that I had to write one. I went buy a car, not really expecting to get approved because my credit is horrible, but I was desperate. Brian and Blair worked with me and the bank and were able to get me in a 2015 Dodge Dart that I love. And not only did Blair get me financed, but a few days later he contacted a different bank which was able to finance me for an even lower interest rate! He definitely went above and beyond and made my experience easy and my payments affordable. I definitely reccomend!!

Charles Cardenas

Was very happy with the service I had with the dealership. Will definitely will go back for maintenance and service especially I took an extended warranty on my vehicle. Thank you ! I appreciate it

Eddie Pedro

We just bought a brand new 2021 Nissan Sentra. It is awesome!!! We had been buying used cars that has some problems from other dealerships and we decided it was time to buy a brand new car. Arnel helped us alot with everything about the car and Derrick helped us out alot also. Definitely coming back here for services!!!

Susan Mossman

60,000 mile check up including checking for possible oil leak.

Duke Takasawa

The service writer and receptionist were very helpful and friendly, they went out of their way to make sure my Truck service went well.

William Matsumoto

Great and fast customer service for my truck. Thanks!

Faith Sato

Ashley was very polite and professional. She saw that my safety check was going to expire soon and asked if I wanted to include that service. Which I appreciated. Unable to get my car washed. Power washer was broken from what I heard. I appreciate this extra touch when I get my car serviced.

David Carlile

Amazing experience and truly appreciative of the team that is there at New City Nissan. Just to explain this, I had purchased at brand new Nissan Kick in late 2018. I bought this car for my daughter as my wife and I were leaving the island and my daughter was remaining behind to finish college. Unfortunately, this Nissan Kick was anything but reliable and it spent more time in your maintenance facility than my previous 5 cars combined. When I came back for a visit here in March of 2021, the issues were presenting themselves again and I'd had enough of the issues. I came into the dealership on 14 March 2021 and the efforts of Derek Kam, Miles Suguitan, and Derrick Murakami were absolutely phenomenal. I explained my situation, showed all the work that has been done on the 2018 Kick and there only response was what can we do to make this right. That blew my mind away, then they bought my 2018 Kick from me for more than what I owed, got my daughter into a 2020 Kick, exact same maintenance package, extended warranty and even tinted the windows as I had with the 2018. Zero money down, 0% financing and I'm only pay about 4 dollars more than I was on the 2018. No arguments, no fuss, just the commitment of making a bad situation correct. All in all spent about three hours at the lot and walked off extremely happy and a very satisfied customer. The team there was very helpful and truly went out of there way to ensure my daughter was in a safe and reliable car, giving me and her mother piece of mind. I am truly thankful for the New City Nissan team and would like to say thank you to Derek Kam, Miles Suguitan, and Derrick Murakami. Again, amazing customer service and truly remarkable performance by your team there. New City Nissan has earned a customer for life with this performance. I will always look to your team and dealership when searching for a new car. v/r David Carlile

Wesley oh

The car's battery would completely fail to start the engine on 3 occasions within a month. After a jump start it would work fine for about a week and then unexpectedly go completely dead again. We came to service after the third failure. We did not have an appointment but service checked in the car and replaced the battery. Since then there have been no dead battery issues.

r3Dij3Di808

Great purchasing experience. No hassle and exceptional customer service. Highly recommend. Though it took sometime for young brothers to ship the vehicle to another island it built even more expectation to drive it once it finally got here. Worth the wait. Happy first time buyer. Mahalo.

Rhodessa Munalem

Ray Irons was very helpful and patient. Will recommend others to visit him at New City Honolulu. Mahalo!!!

Radji Tolentino

Recently got a new LEAF from New City Nissan and was impressed how customer oriented the crew was from Meghan in the internet sales department, to Casey in the showroom, to Courtney in customer service. The team made the transaction quick, smooth, and transparent. Also experienced the same excellent service with the service department when I brought in my Rogue Sport for an oil change and tire rotation.

Tom Tanimura

Everyone we made contact with was friendly and professional. Our salesman, Antonio provided us with the best car purchasing experience we've ever had (period). He was personable, knowledgeable, helpful and a no-pressure, trust-building kind of person.

Renee Suzuki

5 shiny gold stars for GAVIN!!!!! Wednesday afternoon and took a chance at getting a safety check. Be advised is by appointment only kids! Hit the jackpot and Gavin was nice enough to squeeze me in. Tem inspection Done in less than 30 min. Super friendly service with a smile-he totally made my day. Will be coming here in the future and recommend to all my family and friends. "Nissan" please give Gavin a big fat pay raise! He is keeping your customers happy and thankful to be with Nissan.

Maria Leah Bennett

I was very pleased despite of short noticed, the Murano need the safety check, which totally never noticed about it, was pass already. And besides they did everything, oil change, etc....I was very thankful especially Gavin and his team. More power Mahalo guys.

David Lane

It was a hassle free and very easy experience. The price was fair and the 0% financing was amazing. Arnell was terrific and very comprehensive in his explanations. I love the website and the no pressure financing.

Patrick Sonoda

I had called to make an appointment to bing my Rogue in for servicing but was unable to contact anyone. When I went on NCN's webpage, I found out that the Service Department was closed from 8/26/20 till 8/31/2020. I was able to make an appointment for 9/14/2020. When I arrived for my appointment Mervie Cui met me. H e indicated that he couldn't find my appointment on their calendar but was able to accommodate me. I had requested an oil change rotation of tires and a safety check. He told me that since I had less than 8,000 miles that the tire were in great condition and no tire rotation was needed. I would like to commend MervieWhen the servicing was completed I asked if my rogue had been washed. He told me that the washing station was out of order. I told him that I was 78 years old, lived in an apartment, and needed to haul bucket of water and a step stool down the elevator to my parking stall. He made arrangements to have the car hand washed. He also recommended that on the next service appointment, I should have the rear windshield wiper checked and if need be, replaced. I would like to commend Mervie for going the extra mile for this senior citizen, Patrick Sonoda

Bunny

I came in for a oil/filter change while also having my tires rotated. I was told it would take about an hour and a half which is reasonable, but my car was finished within under an hour! Not to mention my guard under my car was hanging from hitting something on the road and they even fixed my guard for me! Awesome service! Thank you, New City Nissan!

Lisa Veneri

Antonio was really knowledgeable and worked with me to make buying my new Rogue that I absolutely LOVE painless. He was super thorough and even followed up with me a couple days later.

Cecilia Villafuerte

maintenance completed earlier than expected. The car was also cleaned this time. thank you.

Mark Ragsac

Discovered brake fluid was dark & I authorized brake line flush.Express oil change, tire rotation & safety check. Liked the text message to alert me of technician's findings. I sat by the observation window. Please put an additional to warn other customers to avoid lingering within 6 feet of someone sitting there. I did move to the showroom after an hour to sit down.

Chaysie Souza

My salesman Blake really helped me out to get my new truck. I love it! He made sure to make it affordable for me. He sold 2 cars to me and I will definitely go back. If I need too.

Chad Hirokane

Everything as far as the service and the customer service were excellent except for when I asked for help at the Nissan product area to buy something no one came for 10 minutes. The person I asked called someone on a desk phone to assist me but nobody ever came so my son and I just left without getting what I needed. There'd be a higher rating if I had gotten some assistance.

Lisa Letoto-Ohata

I am very pleased with the service today. I think the service person who helped me was Garrett. I came in for a safety check without an appointment, and he got me out in an hour. I couldn't make an appointment online, since I have a non-Nissan and that would be the only downside. If you did service non-Nissans, I would still be doing the servicing with you!

Lynne Tsugawa

Jason Jenkins was great! He was able to replace parts for my air condition fan which was not working. I paid the $100 deductible and the rest covered under my extended warranty. He also found my battery was not good and just expired but was able to replace it for me.

Kaya Siliado

I love the amount of time they took to help me look for the perfect car for me. Although the whole process of buying a new car is long they made sure we were okay. I know at the time Cassey (sp?) was also with another customer, but still made sure everything with us was going good as his best efforts.

Jen Baker

I made a general inquiry on the Nissan website about purchasing a Nissan,and Justin from New City Nissan reached out to me by phone, email, and text! I told him that I wouldn't be ready for a couple of weeks, and he reached out AGAIN after a couple of weeks. He had the car we discussed waiting for me, and the entire process was smooth and easy.

HawaiianJou

Your staff at New City Nissan Service is the best. I had left my mom with a caregiver so I could do some errands when my car started to act strange. Not wanting to be stuck somewhere without any transportation to get back to my mom, I drove my car to New City Nissan. When I arrived, I was told that there were no appointments for the day. After I explained what was going on with my mom, Chandler Miller, the service manager found a slot for my car repair. When I asked about a rent a car, he said that there were none available but he would arrange for a rent a car from Enterprise. He then drove me to Enterprise and made sure I was ok and all set up before he left. You have a customer for life! I switched a few years ago from Tony Nissan because of various problems with their integrity. I have never regretted it as New City Nissan is always so helpful and goes beyond the call to ensure I am taken care of and that only what needs to be addressed is actually addressed. Great job Chandler and team!

C C K

As always I get complete satisfaction from service advisors. I usually work with Ashley and this last time my service advisor was good as Ashley. Love you guys.

Natalie P. Sander

I go there religiously for my oil changes. My windshield wiper fluid sprayer had not been working since I bought the car used in 2017 (from another dealer). My service rep Berniece (Berns, I think he goes by) was great. I didn't want to pay for the diagnostic of $160 because, worse case scenario, it would be pushing $500 to replace the motor including the diagnostic fee so we decided that I would live with a non usable windshield fluid sprayer. However I told him that if I knew that that was the case, that it was the motor, I would pay the $300 to replace it. In other words I didn't want to pay a diagnostic fee and then pay the high price to replace everything The other option was to replace the pump motor without the diagnostic and hope and pray that that was the solution but I did not want to do that because "what if it didn't work" and that the pump motor wasn't the problem. We decided to leave it be but unbeknownst to me, Berns had it checked out for me at no charge and found out it was indeed the pump and we replaced it and it works like a charm. So I didn't pay the $160 diagnostic but because of his good will effort I did pay for a part and about an hour of labor so I think it was a win win for me and new City Nissan. So thanks to you guys for always going out of your way for me. I travel between the mainland and Hawaii for business and keep my Nissan Rogue on the island and have to have it working pristinely at all times because reliable transportation is very important to me. I love you guys and trust you with my vehicle always. Thank for your great service and a big thank you to Berns!!!!!

Robin R

If you need informative on a car call and ask for Meghan. She is online sales. She is so nice and helpful. She will get you to the best salesman for your needs!!

John Rhoden

Chris White and Bill Cousino were flawless. They gave me a perfect experience ! They exceeded my highest expectations. They were very professional and demonstrated the highest integrity. They demonstrated a very high degree of knowledge about the Nissan Pathfinder. They were very prepared when I arrived to see the car. I saw the car I requested very quick and it had all the features I wanted. They walked me through the entire process to purchase the vehicle, and clearly explained each step. The actions of Chris and Bob reflect great credit upon Nissan.

Kaleialoha Block

My mom took me to get my first brand new car and my sales man Ray Irons made everything so easy and was so friendly, helped me find the car that I liked and took care of the paper work super fast!

Abby P

In short we bought a 2014 Leaf which looked great on quick inspection, we bought it at night didn't notice anything big till next day noticed scratches below passenger door. We contacted them right away, we got a bit of run around and were told we would have to pay for it ourselves if we wanted it repaired. The customer relations manager helped us and situation is resolved.

Izumi Newton

I missed the payments a few times last year because Nissan didn’t indicate my apartment number on the bills which didn’t reach me. I brought up my account to current immediately after I realized the delinquency, but Nissan has already reported to credit card companies which made my credit significantly low. I wouldn’t have missed the payments if the bills came to my correct address. I am not planning to buy or lease any Nissan in the future because of this incident.

Craig Abalos

Well our 2009 se Altima had an alternator replaced. I’m positive it was installed correctly but these things happen where after it was installed it failed after we drove it home. We contacted our advisor and was told that the car had to stay over the weekend. We was given a loaner, thank you Ralons so we could have a vehicle during the Memorial Day weekend. The advisor called us on Monday to pick up our car . Car is running without any issues. Thank you New City Nissan we appreciate all you do for us.

Baron Nakamura

I started the process online and set up an appointment to go to the dealership where I was introduce to Arnel Belonia. He provided a very positive experience throughout the sales process. He was well informed, answered all my questions and was very pleasant throughout the sales process. He also followed up with me after the sale was finalized which continued the excellent impression I have of Arnel and New City Nissan. I have never previously owned a Nissan but due to this experience, I have told several people to consider a Nissan, the New City Nissan dealership and more importantly to contact Arnel Belonia!

Don L

I called without an appointment to bring my car in on a saturday morning. Thinking that it would be impossible to come in right away, but hoping to atleast make an appointment for during the week. The Nissan maintenance rep said to come right down and they could look at the problem. They fixed my vehicle, and I was in and out of there in less than 2 hours. Very professional and very thorough. I had a great experience. Thank you New City Nissan :)

rizza ababao

Shuttle did not to pick me up at 3:30pm nor received a phone call or text message. I am aware that due to Covid shuttle is expected to be delayed so I waited for 30minutes. I reached out to Ralon at 4pm wondering when the shuttle will be arriving and told me I should have already been picked up. However, he was apologetic and I appreciated that. Since shuttle stops running at 3:30pm they had ordered me uber which came at 4:15pm. I got to Nissan Kalihi at 4:45pm. Communication with the shuttle service could be better. Aside from from that, Ralon was overall friendly and helpful.

Annette Figueira

For 10 years I have been leasing cars with New City. Each time they have made it a very easy process. I worked with Antonio on my new lease, he knew what I was looking for and he made it a stress free and enjoyable experience. As long as he is there I will be a loyal customer. Antonio is the best!

Yuko

If you want to deal with a competent sales manager and have a stress free car buying experience, go see Derek Kam @ NCN. I had a 2 hour lunch break and found the car I wanted online. I wasn't so sure we could pull it off but in less than 2 hours I test drove, completed paperwork and drove away with my new car!! The best car buying experience ever!! Super friendly staff from customer service to finance dept. Exceptional Aloha service! Go get your new car!!

Kaimi Kawai

I was able to make an appointment over the phone & bring my car in for services and repairs that were covered under warranty. The staff at the Dealership provided me with professional & friendly customer service. They listened to my concerns and answered all of my questions. I am very satisfied with the service I received.

Stay Active

A lot better than the last time I came in for service. Last time, I found a cigarette burned on my air filter a week after they changed it. They should always double check if there are damages on products before installing/putting them on.

Carolina Muraoka

Antonio Hotta was very polite and very professional, every time I called or text he would respond to my message. He's a very outstanding salesman. I always came back to him with, outstanding personality. Jeffrey Muraoka

Reymund B

Received exceptional customer service from my service adviser, Ashley. She gave me updates throughout the time I was waiting. My vehicle was completed in the time stated. Clean facility.

Cleora Perrells

Purchased my 2022 Frontier from them, sales man was thorough thru out the process. I felt comfortable with the overall buying experience

Jackie Brede

Gavin was very good with communication He would keep us posted with our truck. He also has a great smile. He made us feel very comfortable and he even had our truck washed. Mahalo to all Nissan staffers.

Kaika Tay

Everything went very smooth. Superior Customer Service from the whole team!!

s

We didn't feel pressured into buying. Salesperson, Casey Ono was very knowledgeable of the vehicle we purchase. Every question I asked he answered and explained even more that I never thought of asking. He made buying a vehicle enjoyable. I know it sounds weird but the past experiences of other dealers, Casey is a topnotch salesperson. As goes with the other employees at New City Nissan, I definitely will refer others to check it out.

Kiani Viela

Our sales guy name Chris was awesome. Very patient with us and awesome customer service. Always checking up on us and making sure we were ok. Thank you for taking care of us. LovOmg the blue Nissan car. Thank you again.

Ashlee Guanzon

Brought my rogue in for an oil change. Took a little longer than expected but the workers are always nice and informative. Waiting area can get crowded depending on the time you go in. I had no issue with this past visit.

Carol Puette

Service was done quickly. Loved that my car was washed! Service advisor was very courteous and efficient.

Pi’ilani Johnson

The staff was amazing and I was treated with respect and felt comfortable dealing with them. Meagan and Mark made it possible to become a new owner of a Nissan Rogue SL. Mahalo plenty!

Patrick Delos Santos

brought my vehicle in for a scheduled oil change and diagnosis, service adviser Ralon Gella asked if I wanted to have the tires rotated which is usually recommended. He said that if I did the tire rotation, there would be no charge for the oil change. I told him ok. They also replaced a defective sensor, checked all the fluids and washed my vehicle. I was very pleased that the bill was less then what I expected.

Kalei Kahalewai

Had a great experience at Nissan! Miles was very professional and willing to work within my financial capabilities and I was able to drive off with a 2020 Nissan Murano. Been a Nissan customer for over 20 years and I'll always be one!

Chino Morales

Was the 4th time I brought my car back for the braking sensor. Each time Jason Jenkins was absolutely professional made sure I had a rental car took care of everything and his follow up was exceptional. Keep up the great work Jason. Also I would like to give a shout out to meiko I hope I spelled her name right each visit I had returning the rental or getting a new one she was fast friendly and professional. My guest experience from both of your team members Jason and Meiko was a rating of 10 plus absolutely exceptional.

Kin Sin

Everyone there went above and beyond my expectations. Was just there to check out a truck but walked out WITH a truck just because of their excellent service. I would like to single out an employee though. Antonio, my salesman that helped me throughout the entire process really WOW! me. If I ever need another vehicle I will definitely hit him up again.

John Young

These guys and gals are always so friendly. Every member of the staff seems to go out of their way to help customers and meet our needs. Buying a car or getting maintenance are not my favorite things To do - but New City Nissan makes it painless. Thank you all!

Nancy Parker

Nothing could have been done better. My whole experience was terrific. Blake Nakahara and Derek Kam were so super nice, courteous, and helpful. The whole experience turned out to be fun instead of stressful like it could be when buying a new car.

Mark M

This review is being made only because the service tech (Gavin) was super professional, helpful, and courteous. Normally I wouldn't waste my time making a review but he was honestly really great.

Janice Judd

Antonio Hotta was extremely good as a sales representative; helpful, knowledgeable, easy to talk to, very obliging, flexible, trustworthy. He was never pushy or aggressive, just made sensible suggestions when I wasn't sure which model I wanted to buy.

R S

Arnel is very customer service oriented. Has great knowledge of the Nissan products. Easy to work with. Goes over and beyond to assist the customer.

Renee Peiler

Always awesome service on a timely manner.

James Brooks

Best car buying experience ever !! Blake Nakahara took very good care of us. I came in on Friday, found a car, put it on hold while got approval from my wife. Came back at 3:30 on Saturday, and drove a new car off the lot at 6:15 !! Thank You !!!

Marilyn Marrufo

Roland was very helpful and went over every detail that they fixed or looked over on my car. He understood my time constraints and definitely exceeded on expectations on how quickly my Sentra was worked on. Thank you!

Richard Corpuz

The service advisor sat down with me and let me know exactly what was going on. Being kept informed on the progress of my car was very helpful and re-assuring. Thank you for your outstanding service.

R G

I recently purchased a car from them and had it shipped to the Big Island. Of the 3 Nissan dealers I dealt with, they were the most organized and responsive, and very professional. 5 years ago I bought a Nissan from another dealer to have shipped and it was incredibly frustrating. Working with Derek was no nonsense and he followed up, always got back to me almost immediately day or night and kept his word. No high-pressure anything. No trying to pressure me on some expensive coating. He was also flexible in getting an accessory installed exactly in the location of the car that I wanted and was not standard. He stuck to his word and when I noticed a certain fee had gone up $4 he was quick to correct it. Overall a pretty easy and painless process!

Rayza Elvenia

Was great. Took a little bit for a wait but only cause it was busy. Service associate told me what to expect for the services I requested and estimates pricing. Needed break lights replaced and was easy and price not bad!

Lana Brodziak

Service Technician was awesome!! Helped accommodate my schedule, great communication and helped find my recent insurance card to complete safety inspection. Everyone is friendly and helpful! Mahalo

Dani Jeffries

We had been to several dealerships throughout the day, we are on a time crunch, but not so much that we are going to be taken advantage of. We dealt with Huey. He came and greeted us at the car, walked with us through the lot, made small talk as appropriate, when I was interested in a car, immediately he asked if I wanted to sit in it, or drive the car. We asked to make an offer, and even if the offer was low he didn't act rude, or pushy. We ended up getting an '09 Murano, left same day with the car. Even though the normal sales banter went on with him and another representative I felt as though it was always done in a respectful manor. They really were willing to work with us, help us out and get us into a new car. They offered us water or drinks several times, let us borrow a computer, helped work through problems and questions. Although we did not finance through them, they never pushed us to finance with them, or pushed us to fill out a credit application. We were not planning on walking in and buying a car the same day, but they let us have our time to talk about it, and call other people we wanted to discuss our options with. Would definitely recommend working with them!

Syd Kaai

Ben To’omalatai was extremely helpful and patient. Would buy another car from him. All staff from the beginning process explained the process well. Justin calling and setting up an appointment with the vehicle we were interested in up front, Ben, Blake the finance mgr looking for the best possible interest rate. Mieko Okimura setting up follow up appointments.

Darren O

Ashley was a pleasure to work with. She sent me updates via text and kept an open line of communication. Work was performed quickly and thoroughly. I definitely recommend coming here for servicing your Nissan!

Nicholas Shappee

Helpful and considerate. Went in for a safety check. Only problem is that they said I needed to replace my wipers to pass, when I replaced them only months ago. And they have Passed my car with worse wipers before... Soo... Yeah...

Ruben Ablog

That older crazy shuttle drive is still there. And his driving is just as bad as the last time. It could be my imagination, but he seemed just as rude if not more than the last time. That's about it. Great job gang! And special thanks to Ashley for her awesome help!

Renee Inouye

Antonio Hotta is very knowledgeable of Nissan products. We have purchased 3 cars from him is the past 10 years. He has earned our trust, respect and business.

Ola Souza

No waiting! Arrived and was met, as always, with friendly enthusiasm. Service was thorough, even deducing that I was in need of a new battery, which was replaced at no charge under my lease service package! New City Nissan is FANTASTIC!

Mark Ragsac

I am happy with the early hours for service & comfortable waiting area. Appreciate the ability to schedule the next appointment on the spot & the complimentary car wash. There are duplicate efforts for me to trade in my 2011 Altima for a 2014. I spent an hour with Antonio & told him I am on a tight budget. He tried but could not match my financial request.He was professional & apologetic. I still recieve offers for trade in via mail & email. Maybe they should filter their results because I know the valuation of my car has not increased. I do believe in feedback but I am getting tired of filling out a survey for New City Nissan & the manufacturer for each visit. I should be compensated for my time because I do put some thought & effort into completing the survey. I would prefer to just fill out New City Nissan's survey.

shayne

Everything with this team was excellent and very professional. Arrnell, Derrick and Ben will be very highly recommended. My next car will definitely be with this team. Mahalo

Moke Hana

I bought my Nissan truck 13 years ago and had just under 80k. That truck would’ve been passed down to him with me still buying another frontier. I came to new city because of my first experience. I have referred new city numerous times. This new purchase was awesome, our salesperson JB was awesome.

Jerome H

Forgotten a envelope that I written some numbers on it and left it on the furniture which it only had my last name on it and the lady at front desk contacted me to let me know I left it back on furniture and she was able to read the numbers to me so I didn't have to go back. Thanks very much, although I didn't get her name. Very excellent service.

Mike Keperling

I came in and got what I needed. There was no fluff or pushy sales culture which I appreciated and I left with a new car and a smile. What more can you ask for.

Kota Torres

Wonderful service! Great people and very knowledgeable! The dealers help to take away the stress of buying a car and make you feel very comfortable! I would recommend going to Luke Kaumatule for your next car purchase!

Clayton Ing

I was preparing myself for a dreadful, haggling, car buying experience but was pleasantly surprised how smooth it went. Meghan Weigel was very helpful in answering my emails and questions before I came in to purchase my vehicle. Antonio Hotta was instrumental in closing the deal by explaining everything about the purchase and answering all of my questions. I felt a little rushed signing the financial papers without a full explanation of what I was signing but other than that I left the dealership with a feeling that New City Nissan really cares about their customers.

William Rominski

Went in to pick up a set of cross bars for my '13 XTerra's roof rack the other week. I feel like the only way for the "vultures" standing outside to top their attentativeness was too open the door of my vehicle for me. I am not opposed to this, honestly - it was spot on. He even escorted me straight to the service department without question. The service department attendant was a bit short after I briefly explained why I was there, though. Nonetheless, he got what I came for quickly and I was out of there in no time.

Kathy Bell

I had the best experience in purchasing my car at New City Nissan! STRESS FREE! Everyone extremely pleasant and knowledgeable.

John Lester Bumanglag

I bought a new Nissan Sentra here about 3 months ago. The Internet Sales team were very professional and answered all my inquiries in a timely manner. Justin was my salesman and he was honest and when he was unable to answer some questions he asked one of his co-worker. He was new and I appreciate that he admitted that he did not know the answer instead of making up things. The finance manager, I forgot his name, was a people person. Greeted me with my first name. He was a full of energy. The whole atmosphere at the dealership was lively. I was able to get zero percent interest on my car which what I was looking for. Before this, I was at Honolulu Ford and they gave me 4% APR even though I had a good credit score. We also went to Servco Toyota and they too gave us 4% APR. Overall, this is a good place to start looking for a new car or used car. Check out their website, it is pretty up-to-date and they use quality camera to get all the details on their photos.

Matt Hom

I was having issues with the transmission of my 2017 Nissan Versa Note. I submitted a service request to New City Nissan which was responded to promptly. New City Nissan was very responsive and communicated with me throughout the process. The issue with my transmission was resolved really fast and I'm back on the road. I appreciate New City Nissan's assistance with my issue!

southpark 67

Work completed on time but no car wash this time around (maybe because limited staff due to COVID 19), plus they did not top off my fluids (as they did a 35 point inspection) - electric power steering fluid was a tad low, had to end up ordering OEM fluid from Amazon as dealer wants double the price.

Kevin Hill

AWESOME!!! My wife and I live on Kauai and trying to find the car in the color and options we wanted was difficult. We got a hold of Ke'ali'i Mahoe online and he was absolutely wonderful to work with. He was patient enough to work with us over the course of a couple of weeks going between the Rouge Sport and Rouge model at different price points. We finally decided on the 2018 Rouge SV model, and we were able to work out all the pricing via email. Ke'ali'i was very responsive and helpful throughout the entire process and he got us a great deal on the new vehicle. When it came time to make the purchase they picked us up from the airport and had the car ready to inspect and drive for us. All of the paperwork was ready for us and we never felt any pressure during the transaction. We were able to get in and out the door with the purchase of our new car within a few hours, and they brought us back to the airport to catch the flight home. My wife commented that it was such an easy and smooth transaction and it was a very fun and exciting experience. Ke'al'i and the staff will also take care of all the details and delivery of the vehicle to have it shipped back to us on Kauai. We highly recommend going to New City Nissan for all your car buying purchases, and make sure you ask for Ke'ali'i he is the best!!!

Jeremy Powell

Moved off island, so no vehicle purchase. Had maintenance done on my 2008 Nissan Titan. The team including Jason in maintenance was awesome. Will definitely recommend this spot to anyone I know who needs Nissan service.

Candace Phommavong

Arnel was very polite and really worked well with what our best options were. He explained everything clearly and knew the details of the car perfectly.

Rico Sablan

Everyone went above and beyond to help me with this purchase. Customer service was excellent. They were friendly, yet detailed and informative and treated me as if I was family. Would definitely recommend them to anyone looking to purchase a vehicle.

Susan Matt

I was told there would be an attempt to get the part before my departure for the mainland, but I was never updated and assume it didn’t arrive. On the mainland I had to start the entire process from scratch. Two months later, the issue is still unresolved. Perhaps Nissan is the problem, not New City Nissan.

Jodi Asato

We continue our loyalty, commitment, and relationship built over the years at New City Nissan. The customer service that we receive is exceptional and we are glad to be apart of their family!

Francis Abellana

Purchased a new vehicle from New City Nissan. Wow superior derail on my new truck. Sales person was OK did not ask me about any other options that I may have wanted for my Frontier. New car prep did an excellent job. My Frontier looked better than new. Thanks detail crew

Kevin Parsons

I came into New City Nissan to trade in my Fiesta ST with negative equity for a truck. The employees got a good understanding of what I was looking for and tried their hardest to satisfy my budget and hook me up with an amazing deal especially considering I traded in a car from a different manufacturer! 5/5 these guys are amazing!

Keefe Ch'ng

Thomas Martin is an exceptional service member and deserves commendation in regards to his professionalism and positive attitude. Please let him know that his friendliness is very appreciated, and would recommend him for a raise or a promotion.

Jae L-A

Nice, clean, newer dealership. Went over to fast charge the Leaf. Charging is free to all Nissan owners. Just have to sign in at the front desk. They also have two (2) regular charge stations if fast charge is occupied. Aloha!

Matthew Dunaway

Blake Nakahara was an awesome salesperson. He was friendly and very efficient. We appreciated the attention to detail and professionalism. We would definitely recommend Blake and New City Nissan to our friends.

Natasha O'Brien-Menzsa

I love going to New City Nissan! Such awesome people with fast reliable service. Wouldn’t take my car anywhere else!

Lori W

Aloha and Mahalo to all of the Awesome New City Nissan in Honolulu, Hawaii! We really appreciate your Aloha and Team Spirit, your Pride in your Service and Showroom and your Professional and Friendly Excellent Customer Service. From the time we leased and now plan to own our Nissan, Rouge you all have been like Ohana. We know how hard you all are working during these Covid times and wish you and your Families Great Safety, Health and Strength! We especially appreciated the very wonderful service provided by Courtney, Burns, Meagan, Iris and Chandler. On the Service side, Courtney, Burns and Chandler were extremely Professional, Kind and took great care of our Service experience. We send them a Big Mahalo nui loa! While I was waiting, I took the time to explore our options to purchase our vehicle in January 2021 and both Meagan and Iris were so helpful to address all of our questions about purchase. Another Big Mahalo nui loa to them! We are happy Nissan, Rouge owners, it's a great SUV and we are grateful that the New City Nissan Staff and Management care about their customers and shine their Spirit of Aloha in all that they do everyday. All the very best to you all and look forward to our next visit! Mahalo nui loa, G. & L. White and Halo :)

Mark Kamahele

Mahalo sales guy Ben he’s the best took care of all my needs and concerns allways one step ahead of just really treated me like ohana , gave me a ride hm being my car broke down also took care of my old car and help me send transfer of ownership to dmv also pick me up on his off day from hm and set me up with a wonderful car and also still there for m any time mahalo braddah you rock 🙏

Kevin Suzuki

My family went to another Nissan dealership first and wasn't able to find anything that was in our price range. We also didn't get all the information from the sales guy from the other dealership that was important to make a decision on a new car. Then we tried New City Nissan, and what a DIFFERENCE that made, we hooked up with Gavin Garcia and he was able to help with not only the car we were wanting but getting info on other possibilities. Gavin offered leasing and all the info that comes with it. Gavin let us compare numbers from car to car and we were successful in leasing a new Nissan Rogue!! Mahalo's yo Gavin and his team!!!

R K

It was great. I wasn't expecting it to be as well as it turned out. Antonio Hotta worked with me, made me fell comfortable and I now have a new car . Thank you New City Nissan.

Jerry Dolak

I tried taking my truck to a more convenient location but just not worth it. Nissan knows their vehicles, has the parts and fixes the problem right the first time.

Greg Terhune

I pulled in for a scheduled maintenance service (Oil change, etc) and the agent walked up to the truck, called me by name and was super helpful.

Todd Falcon Sr

When I took my vehicle for service, everyone was friendly and professional. There was freshly brewed coffee in the clean waiting area. Plenty of periodicals and newspaper to read. Clean restrooms and nice flat tv to watch + comfortable chairs. There also is a full view observation deck to view the technician working on my Nissan.

Kaz Fujimura

Mr. Blake Nishimura was outstanding. He explained everything about the veh we were thinking of purchasing. After his explanation and the break down of the cost associated with the offer. We decided to purchase the veh at that time. The entire process was very smooth and comfortable. Well definitely go back and recommend to others.

Eddie motivation Hunt

I am absolutely pleased with the service we receive here at New City Nissan. Every visit is a pleasant visit and that is accredited to every employee here. Thank you all New City Nissan!

George Lucas

Antonio was the best! Helped me get the car I wanted at a price I could afford and be happy with! Definitely saving his number in my phone book!

Samuel Borchardt

I came in early for my appointment to ensure I was there on time. The Service Dept took my car in early and the service was completed minutes after the actual appointment time. More than satisfied with the service I received.

L. Ali'itasi Mose

This is my second car I've purchased through Antonio at New City. I always have a pleasant experience there and it is quick and no long waits. Recommend New City Nissan to all my friends that need a car! Thank you Antonio and Blair!

S. Visaya Bose

Due to Pandemic, I was able to have the vehicle 5000 mileage service and a recall done on a Saturday. Estimated time was 3 hours, but was completed in 1.5 hours. Great!

JorD 8o8

Great service, willing to look at my concerns about my rear driver side rubber trimming. It was loose and service tech attempted to harnesses it back as best as they can. Thank you for going above and beyond.

YouHungry? Lunchwagon

Ashley is my regular service advisor. She always is such a pleasure to work with always knowledgeable and trustworthy. I would buy another Nissan specifically because of Ashley and your service department.

Eunjoo JANG

We researched a lot to buy second-hand LEAF and visited lots of many other dealerships, but "Antonio" at New City Nissan successfully closed our deal with much of great satisfaction! Unlike any other car dealer sales reps, he was trying do his best to provide helpful information as much as he can (I was asking LOTS OF questions) and did talk a lot and WELL with his manager to come up with the optimal price that we wanted. My husband and I were quite impressed with this honest attitude in our negotiation process. We highly recommend to buy a car at New City Nissan thru "Antonio"! :-)

Michelle Valentin

I’m extremely happy with the care and customer service of everyone at new city from the call center rep Meghan to the sales person Antonio and his manager as well. They all went beyond my expectations. Mahalo

JD Perez

Service rep was very attentive to ensure my car was serviced soon after I arrived to my appointment. He was very professional and kept me informed up to service completion.

Pono Kanaka

Service department was very helpful. I originally went in for an oil change and rotation, they added on a safety check and were quick. They even washed my car. Awesome!

SCOTT BUSH

Ben was fantastic. He took the time, very patient, very helpful, no high pressure. He LISTENED. He was very pleasant and friendly. It was a pleasure to do business.

Gina Sanico

With service on my car by Service Advisor -Ralon Gella, I received great service and care!

Mapuana Joseph

Our customer Advisory tech person ASHLEY was very prompt, professional, helpful in making sure all our customer needs were met. She went over and beyond Mahalonuiloa Ashley and Nissan NewCity for All your KOKUA. We are very grateful. THANKYOU 🙏🤙💯 …

Jacob Stellon

I rented a car for over a week from this dealership. Kui Donato was incredibly helpful in the booking process and the car was excellent. I would highly recommend this dealership.

Rayel Kalawe

Blake Nakahara was friendly, helpful and an all around great guy. Jon Uekawa came out to talk stories with myself and my father. Iris Tonini was informative and walked me through financing.

Riza Walker

We always ask for Mark in the service department anytime we have issues with our vehicle. He is very knowledgeable and friendly. We appreciate his dedication in providing great customer service.

Brianna Racoma

Ralon Gella is the best service agent! He always knows exactly what to do Especially since I am not familiar with cars. He is always so Friendly and super helpful! He’s the best! Thank you so much, Ralon!!

Keolo-23

Process is very easy and fast. My salesman anthony hotta was very nice and helpful! I would very highly recommend him to my friends and family. Thank you Nissan! 😊 …

John Vegas

Service agent was very personable and efficient. He was able to get my car out quickly and with a great car wash! Customer service was exceptional!!

Terence Gilbert

Nothing, William Stewart was my sales person and he did a great job working with me. I felt very comfortable working with him and would do such business again in the future if he was around.

Adam Joy

Antonio met or exceeded all my expectations, and I’m grateful for Rollin’s help and referral. Mahalo and God Bless.

Tony Kuhnell

We just moved to Oahu and needed to replace a vehicle that we didn't ship over from the mainland. Using the Costco Auto Program, we entered our information and within minutes we were contacted by Justin and set a same-day appointment to come look at several vehicle models. Justin introduced us to Jeffrey "JB" Bennett, one of the Costco trained sales staff. JB was very friendly and helped us narrow down our vehicle search and made the buying process quick and easy. JB also provided us with many tips and information to help make our transition to Oahu easier. Dean worked with us in the finance office and did a great job explaining our options and helping us make an informed decision in regards to other available programs. If you're looking to make a vehicle purchase, I highly recommend you speak with JB, he'll take great care of you.

Afono Polua

Awesome customer service hands down!!!! Thanks bruddah Mark and Tyler for the great customer service! Keep up the great work bruddahs! Thank you!!!! I really appreciate the great service! If u want to experience Aloha They have it 💯💯💯💪🏾💪🏾💪🏾🤙🏽 …

Sharon Valente

Blake was unavailable but he made sure there were two associates to take care of us. We were able to work out a deal on a new Rogue which is much better suited to our family.

Paulie Baker

I had a great experience! Derek and Antonio were both extremely helpful! Will definitely be back when it's time for another car!

Deriah Kamealoha-Aana

Our Salesperson (Antonio Hotta) and Sales manager Derek were exceptional. Everything was explained thoroughly and the amount of time spent at the Dealer Center was reasonalbe

Edlene Ululani A. Eftink

Ever since meeting Antonio Hotta at New City Nissan, I've purchased 5 vehicles from him over the years and will continue to do so. Antonio is the pillar of the Nissan community in providing exemplary customer service. He is honest, humble, dedicated, and loyal. Our family is always pleased and happy that we have Antonio working in our best interests to provide what we need. He always makes our buying experience an effortless one and we love him for it. Mahalo nui loa Antonio! We appreciate you!

Amelia Iese

Everything went as scheduled and thanks to the gentleman that assisted me from the minute i parked in the service area. He also explained about other issues first before working on my vehicle. He either deserves another day off or lunch from New city nissan. Thank you for everything.

Marvin Heskett

Always excellent work done at a fair price ahead of time with extras. I sent my company to purchase a vehicle with you as well!

Dan Blair

I came in for a regular maintenance check, and the service was prompt, courteous, adn the work done swiftly. The staff member helping me was very polite.

T Ah Kui

Great Customer Service fast & reliable friendly staff very clean all around.

rose kupahu

ITs Always a pleasure dealing with All Employee's. I have Always been a Nissan Believer. U pay for what U get... Service is Very Professional and beyond Impressive. Aloha N Mahalo.

Jai9686

Jason was on it, found a problem with my axel seal, called me, ordered the part and get it repaired in a timely matter! Truly appreciate the service and honesty.

bernie kodep

I enjoy bring my truck to New City Nissan service is always awesome people are friendly Mahalo to my service tech’s I get each time I service my truck such aloha

Rox Kelii

Wow ,excellent customer service. Even knowing I had ad credit New city gave me an opportunity to help me rebuild my credit and its going to be a year next month my payments is still on time never late and that’s because they kept my payments in a comfort zone for me Thank you new city

Gavin Hall

Was quite pleased with Ta'Darius Rice who showed the Kicks and Rogue Sport that I had requested to test drive and was quite knowledgeable about the ins and outs of both vehicles. Negotiation with Sales Management was about what I expected, but was not unpleasant.

Jennifer Barney

Currently sitting in the dealership just wanting to look at certain cars and not buy one yet. They are super helpful already! Brought us inside to look at their inventory online because it's hot outside, we have two littles, and they have a 7acre lot! Our dealer is bringing out exactly what we want and not trying to push us to buy a car!

Susan Mossman

I went in for an oil change and to check a couple of other issues; everything checked out okay. Plus, I was able to use my 1:1 points and got a car wash. Thank you. 😊. …

Kiyoko Endo

I was happy it was done in timely manner. Thank you.

Marvin Patacsil

Gavin did an outstanding job and awesome customer service. New City Nissan really got an individual that went above and beyond for a customer.

David Kihara

My expectations are very high and everything met the standard. The only thing I could suggest if a second television showing HS sports that is supported by this dealership. A water cooler would be nice as well.

Sharon Miyashiro

Dayne Aragaki was awesome. Greeted me with a smile and showed me around the lot and shared with me the different models of 'used' rouge's. then, showed me the 'new' rouge. it was beautiful! Again, Dayne is professional, not pushy, knows his vehicles and very friendly and helpful. i would purchase other vehicles and would recommend my friends and family to see Dayne...he's the BEST!! Thanks Dayne!! Looking forward in many years driving my rouge and servicing my car at New City Nissan.

Ihilani Keliiwaiwaiole

they worked long hours and came in on their day off to make sure I was able to take the car off the lot. finance manager called companies to ask if they can take my old car that wasn't useable and they paid off my whole loan so I was able to get a new car.

Kathleen Hart

Your car wash was down and the guy that helped me washed my car by hand. What a hard worker and nice gesture. He is a wonderful person!!

Kelly Lau

Sales person is very nice and patient with me. He spend 6 hours with me; I am completely satisfied with his efforts.

Mathew Delmonico

Antonio was my salesman. He was very professional and answered all my questions! Thank you Antonio, Derek, and Blake!

Jodi Clay

Chase was professional and fast! I knew exactly what I wanted and he helped deliver. In just over an hour I drove away with my new lease.

Jessica Ahn

I really liked my service guy that dealt with me. He was very nice and patient with me. I like the fact he offered to wash my car for free

Jeanne Domingo

Quarterly service. J. Garcia was very informative on the deficencies on my 2011 Pathfinder. He was not pushing at all on his recommendation and provided me with the information to take with me to where I purchased my tires.

Chaslynn Fifita

awesome , fast , friendly & stress FREE service !! thank you so much for taking such greqt care of my car & me . you're wonderfulness is what keeps me coming back ! MAHALO NUI !!

Justine R.

ANTONIO was very patient with me in making my decision to purchase a new car. I really appreciate how helpful and accommodating he was. I love my new Nissan!

Venisa Valdez

Staff class act. Outstanding Service Technicians. Attention to detail, cordial, polite and attentive. Very satisfied with this dealership.

Noreen Ramos

I just had my car serviced by New City Nissan on King Street, their employees are very nice and friendly... Thank you Ralon Gella who was the Service Adviser and Jeffrey Magno the Technician for helping me that day and for taking good care of my vehicle... New City Nissan on King Street are AWESOME... Thank You for a job well done... ☆☆☆☆☆👍🤙

Ryan Franks

Great Service! No pressure from salesperson, and made the vehicle we wanted work within our budget!

Alan Knopf

Chris was great! Let us have time to decide what we wanted to do. Then walked us through the buying experience with just the right amount of information.

Jacob Thomas

Great customer service as always! Jason Jenkins was able to book my appointment and the person who met me at my truck was very friendly and cordial 👍 …

Mapuana de Silva

always reliable, friendly service representatives, and a clean washed car is waiting for me in a short amount of time :)

Nicole Carro

Spoke to Jason over the phone about a rental fleet vehicle that was stuck in factory mode and he was very polite and helpful. Troubleshooting was a success. Thank you!

Alexis Badayos

Antonio was very very helpful and nice. He was able to help me get my very first 4x4 truck! Amazing customer service

Nora B

Always a pleasure to work with Ralon and all of the new city Nissan team. The shuttle drive Claro is great too, very prompt and courteous.

Jane Kekoa

The managers were very helpful..and I do live my new Rogue..It is easy to drive and feels very comfortable..and loved it's new color. I highly recommend it.thank you.

Clarence Nicola

Aloha. Ashley Takata was my Advisor for the day. She was very Professional addressing my needs for my Nissan frontier. She went ABOVE and BEYOND Mahalo for the GREAT Service. I'll be back !!!

Johnny Harris

My salesperson James Yoo was great!!

M Limtiaco

Leased a vehicle there and Blake was awesome! Process was smooth and got my car the next day! Will refer friends and family to Blake! Wonderful experience!

Elyssa Thompson

Arnel was awesome!!!! Thoroughly answered all of our questions and made the process as smooth as possible! We love our Nissan Leaf!

Cats Sohots

I appreciate the friendly n knowledgeable team w our recent visit for servicing our Nissan and information on recommendation for next service check. Thanks for also extendeding a car wash to the vehicle.

Fred Lino

Bryant was very polite and knowledgeable about the car I was purchasing.Very helpful and explained everything I needed to know.

Luis Rivera

It's ok not to bad considering they do not inflate their prices like Honda and Subaru. It's only on this island that I've seen something like this before. This place won't tell you the rebates I had to pry out all the information.

Lee Seleni

The technician was very helpful and professional.

Hope Ful

Great service adviser. Check in was quick and easy and the service was done before I knew it. So far everything is working very well. Thank you very much.

J Matsuo

Was able to trade in my old Altima for a brand new Sentra with zero problems! Antonio was amazing and made sure I was comfortable with everything!

Brittany Awana

I worked with Shane Lolotai and he was an awesome salesman. Not pushy or desperate, he listened to what I wanted and actually helped me get the car I wanted.

Scott Andras

10000 mile check with oil change and recall check. All went pretty quick and always great customer care.

Tara Williams

I was always informed of any new findings and potential issues it would cause and the cost to fix it. Nothing was done without my permission. I was given a very detailed report about the service provided.

Jonathan Cachola

Tire rotation went as expected, in & out in half hour. Able to do after work at 4pm so pretty convenient. Thanks!

Christina McLemore

Ralon was very patient and attentive to my needs about my car. I had a frustrating experience at a repair shop and Ralon listened to my concerns and kept me up to date with what was going on with my car.

Roy Kamisato

Mark and Chris made purchasing a new car a very pleasant one. Looking at additional cars for my family later this year and you can bet I will be calling on Mark and Chris to help me.

Bryce Kimura

Casey Ono went above and beyond by picking me up at home to retrieve my new car (this was after I had already purchased the vehicle). I truly appreciate his services.

BJ Lynch

Quick, friendly service. Very polite and professional. Clean too. Nice waiting room with a big screen TV and pleanty of comfortable seating. Location isnt bad either.

Shana Valenzuela

Derek (who I originally heard from) was extremely friendly and responsive. Bill, who I worked with once at the dealership was friendly, knowledgeable, and helpful.

Paula Lewis

The staff were friendly and helpful. Jason Jenkins assisted me, he explained and answered all my questions. Great guy! My car was fixed!!! Thank you!

Keo Myers

Terence was great. Only one that came out and assisted me in the entrance when I pulled into parking lot.Made the car buying process much more pleasant..

David Funai

Derek and Antonio exhibited exemplary service. They went above and beyond to make my first new car buying experience a memorable one.

Patricia Kaniho

Great customer service and tutorials

Charlie Colburn

Several important problems were taken care of as promised and due to amount of time seeking/receiving parts from the mainland, I was taken care of through use of a rental car.

Polly Ann Minamishin

I was satisfied with the service person, very nice and answered all my questions, only thing I disliked is when I got to my truck, compartment was messy, obviously they went into it probably to look at the manual or something and to find oil dripped on my truck 😡 …

Keiki-Dawn Izumi

They were friendly and they knew a lot about the car. Blake is the person to work with, service and communication is the key to any purchase.

Jan Worthington

servicing my vehicle here is always seamless. In and out in a very reasonable amount of time.

Jed Asuncion

It was a good experience in which the mechanic able to identify new problem and fix the problem

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