Reviews of Acura of Honolulu. (Car Dealer) in Honolulu (Hawaii).

Acura of Honolulu

809 Reviews

306 Comments

Car dealer

Acura dealer

3251 N Nimitz Hwy, Honolulu, HI 96819, United States

Description

Information of Acura of Honolulu, Car dealer in Honolulu (Hawaii)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Acura of Honolulu

Reviews of Acura of Honolulu

Don Bergan

Shane and the whole crew were amazing. They answered all my questions and were not pressure driven. Explained everything and we're patient with me and the process Great company, great GM.

Sherwin N

We came in for scheduled maintenance. The appointment process was easy and they Maya and the team took great care of us. We have been going to the dealership for maintenance ever since we got our RDX. We are very satisfied with our service and the free car wash after our service is a great touch. We waited for our service and walked to IHOP for breakfast. There is also Starbucks near by. But they do have some coffee, hot cocoa, tea and bottled water for customers. And the binary restroom facilities are clean.

Amanda

Went in to have a rear brake light replaced. Not only was the light replaced, *at no charge,* but my car was vacuumed and washed. Have to ship it in 2 days and was saved a great deal of hassle. Much impressed and very thankful!

Genki Sushi

I was due for a full service on my RDX and the Acura team was able to get me in the same week. Everyone greeted us and were very helpful from beginning til end. We were able to use a loaner car while we waited for our vehicle to be serviced and Mya was just extremely helpful and very thorough. I’ve never had this type of customer service before just for a regular oil change, etc. Thank you Acura Team for what you do! And thank you for making sure our family is safe for the roads and being very thorough.

Matthew Wagner

Courteous staff throughout. Upon arrival to the dealership, I was warmly and promptly greeted and I didn’t have to wait to meet with Paul my Service Advisor. Loaner car is HUGE for me as I am on the road 40% of the time. Work was done quickly and communication was prompt and timely. Extreme Happy customer for over 14 years and 3 MDX’s.

Anjelika Layco

I had a great experience buying an Acura car from the Acura Honolulu dealership. Milton, a sales rep, exceeded all my expectations. He was kind, friendly, and experienced in helping me pick the right car for me. I bought a car with a great warranty, oil change plan and he even referred me to an awesome insurance company, so it was a one-stop-shop for me. Milton was absolutely an amazing sales rep and person. He didn't pressure me to buy a car or a warranty. He was able to answer all my questions and was kind and patient letting me make my own decision without any pressure. I greatly appreciate Milton's help and very happy with my car.

Kathryn McCann

I was very impressed with the customer service this time around! Mya was particularly helpful and friendly!

Jodi Kawasugi

Paul was so helpful in finding me the best prices for the services needed. The vehicle was finished earlier than expected and I was so grateful for the use of the loaner. I felt that I received honest customer service, a great price, and no hassles. We will definitely return for our future service needs!

Darcie Chung

I could not have asked for a more patient and friendlier salesman! Milton at Acura of Honolulu was the sweetest! He really did his BEST to meet the needs and wants that I had in getting me into my brand spanking NEW 2020 Acura RDX! Closest thing to my DREAM Car! I really wanted the A-spec but that was clearly out of my range. Staff there was super friendly as well, some of the guys even sat and watched the Lakers win this years Basketball Championship Game! Although she was a bit tired from the 6.5 hours that we spent there, I was glad that their facility was super clean, there was coffee, water, vending machines AND LOVELY AC which made the wait a little more bearable for myself and my Mom. Unfortunately, my car needed to go back in the next day because it was having a little technical issue and they had no problem getting my car in early the next morning and putting me in another awesome loaner while they worked on my car. No doubt, I would highly recommend going here! Hands down, this really was a great experience!

SHAWN ROSE

I’ve bought two cars from these guys in the last 4 months. John and his team are amazing! Cody in sales is amazing! They have great deals and John will go above and beyond to make a deal happen. If you are looking for a car stop by here before you go anywhere else, you won’t regret it!

Juliet Agustin

This is my second time servicing my MDX. Both times was quick and easy. I was immediately greeted by name upon arrival. My loaner car was pulled up to the front and ready to go. Frank was so helpful. The whole process took less than 15 minutes. He even installed my car seat base in the loaner car. SO HELPFUL! They even washed and vacuumed my car which was so nice because She needed a cleaning! The new service area has complementary water and coffee and the restrooms are so nice, spacious and clean WITH a changing table! 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Bryant Lei

The service team are very helpful. They were able to service my car smoothly and efficiently. They were able to give me a heads up on the next service and kindly gave me a quote, that is one of the helpful thing Paul Furtado had done during my visit.

Cheryl S

Paul F. and Joe F always take care of me. They make sure my car is okay as well as my family. Because of them, my sister is looking at purchasing the RDX. They keep me posted on the progress of my car and help me get a loaner car when available. The service of taking your patrons to their next destination and pick up back to the dealership is a wonderful one. This past service, I had to bring my car in ASAP (after work) since it was in "driving condition". Paul took it, wrote up the service order and the next day, had my car worked on and completed before lunch. This included the complimentary wash and vacuum. I didn't have an appointment. Thank you so much for taking care of me. If I ever move to the mainland, it will be hard to beat the kind of service and love that I receive at Honolulu Acura.

Tiffany Ugale

The entire service team provided a great customer service experience for me. Jacob heard my concerns and addressed them. I was extremely happy with excellent service. He knew I needed a vehicle to get my kids after school and made sure I had one. The loaner was a great help. And Roger was truly a delight to talk to when he dropped me off and picked me up from my apartment.

Curtis Jackson

Above and beyond my expectations!! I was treated like my business and time was important the entire time. Jacob was stellar in allowing me to continue with my day by loaning me a courtesy car. When I returned, not only was car serviced but it was also washed and vacuumed!! Acura of Honolulu is the best choice for your service needs.

Marc Higuchi

I couldn't be happier with the exceptional service given to me by Colin at Acura of Honolulu. I have leased 2 cars from him so far and the process has been easy and painless. He's knowledgeable, friendly, dependable, and has excellent follow through. Best of all he's always on the look out for a good deal and makes sure to keep me informed. In Hawaii, relationships are key in any business especially in sales, and I'm glad to have salesman who's always looking out for me.

Paul Shashaguay

My salesman Isaac made all the difference for making my buying experience a successful and enjoyable one. He spent all the time I needed to get familiar with my purchase and lease options and helped me get the best deal possible. I highly recommend him to anyone wanting to drive an Acura!

michelle rabago

Brought my car in for a recall & safety check to Acura of Honolulu. They also provide a complimentary wash & vacuum. I was able to wait in the comfortable lounge where there was free bottled water, snacks & a cool coffee machine! It even made lattes! One thing I would recommend is having charging stations for cell phones. Overall I have to say that Larry & his team provided excellent & friendly service and I will definitely be back!

Carlos Baez

Great service, got a new tire due to a nail. Only issue I had... all 4 tires were different tire pressure. I had to go and add some air or let air out. Took me about 20 mins to do all 4 tires. Other than that, the service at Acura is awesome.

Don Wong

Overall, great job, except the person that gets in the driver seat changed things from the original position and never put them back, such as driver's seat out of position, right passenger seat too far forward, air conditioning on, and radio off! Shuttle driver did an excellent job. Thank you.

Angelica Kaina

They are very friendly and very patient with us. Randy was very helpful in showing us all there is in this new car that I have my eye on. He made sure that I maximize the full potential of this awesome new car that I bought. The whole experience was painless to say the least.

Geraldine Hirakawa

Its my first time at Acura as I was taking in my moms car. I must say Customer Service was on point at this place. Very quick with service as my moms passenger side rear had a nail inside. It took about 45 mins and they washed the car and vacuumed inside.

Matt Basch

You guys are the best Acrua dealer ever! I've had great service experiences each time with Richard. Your service specials for oil changes have been a good value. I also appreciate the fact that I can schedule service online. I use this often.

subok solstad

JASON is an amazing sales person with VIP service! He listens to what you want and need and delivers! You just know he's doing everything he can he goes above and beyond! We are so happy with the entire car buying experience! It was like being at a friends home! So comfortable! The entire Acura family is amazing! Dana you somehow made the financial part so fun! Thank you for everything you guys!

Darnell Souza

Tommy Lee was awesome! He wasn't pushy and made us feel comfortable, at home. He was patient and listened to what we wanted. I would highly recommend working with Tommy. Btw, I have never owned an Acura, but this car is beautiful and a very comfortable ride. I would definitely get another Acura in the future!

Chrismarie Ruiz

Randy was very friendly and helpful! Was very informative showing me how to work and drive the vehicle and was very patient during the whole my family and I were there to purchase my car. He assured that I can call/text him if I ever have questions!!

Wesley Yuu

Frank Oros is an outstanding service representative. I had to get a last-minute safety check done on the last day before my safety check was due to expire. Not only did he squeeze me in, he made sure I was in and out as quickly as possible. What makes him even more outstanding is that I can reach him directly if I have any questions or concerns.

Eugene Young

Things are done too on-line that the consumer has to be on top of it. I had scheduled my maintence servicing through Thomas Miyagi, Jr., but Service didn't have the appt. but they took me anyway since the wiper blades were to be replaced at n/c. I had requested printed copies of the two 400 page manuals through Thomas via e-mail, but I forgot about it, and they didn't have any record of it. The courtesy drop off and pick up was really a nice time to talk to other Acura owners and the driver.

Darlene Ching

I’ve had my Acura ILX for 2 years now and whenever I drop off my car for routine service, everyone at Acura of Honolulu is friendly and professional from check-in to pickup. Frank Oros is the Best! He always ensures everything in his department is to the customers satisfaction. Frank takes care of your needs and always follows up with you. I love how great my car always looks when I pick it up. Frank and Acura of Honolulu, thank you for excellent service always!

Charles Luk

Randy was very helpful and patient with us. He worked hard to get us the best deal for our trade in and the new RDX. I appreciate the manager coming out and greet me during the negotiation. Overall, good buying experience.

Shaylynn Robertson

My SO, and myself had a truly amazing experience with this company. I would recommend the team at Acura of Honolulu to anyone. Our sales consultant Bob (Robert Sarae) was amazing. We were greeted warmly when we walked up, but not in a pushy sort of greet. Just an honest "Hello, how are you folks tonight". That honest, straight forward and considerate attitude really won us over. I do not like being pressured to buy and am one of the most indecisive people you will ever meet. I also despise car shopping, and car salesmen. I can honestly say whole heartily Bob was the first one I really liked. He asked what we were looking for, and we were honest. We had no idea. We just wanted to prepare for a future and expand on space from my 2dr coupe. We knew we wanted leather seats, we knew we wanted white or silver, had to have a backup camera, and we knew we wanted something with trunk space. Great start, right? Well Bob took it in stride. He asked us more questions, like what had we looked at. What did we wanted out a vehicle (what was important vs what we were willing to wiggle with)? He asked if we preferred to lease or finance. This is where Bob really became a game changer for us. We had always financed. He took the time to explain leasing, and financing in great detail BEFORE we looked at vehicles. He explained the major benefits of BOTH, and the draw backs. He didn't try to pressure us into one deal or the other. He let us make the right decision for us. We took a couple of cars out to test drive, each time he took the time to show ALL the features that were important to US. He took the time to explain how Acura's difference in drive train and steering due to their unique design. He didn't try to sell the car, he just pointed out what it had that we wanted in it. He let the car do the talking. After we were finished driving, He found the best way to get rid of the car loan, and vehicle we currently had with saving me the most equity. Because I’m indecisive, after the first round of numbers I still wasn't convinced leasing a new car was for us. Bob never pushed us or made me feel bad for wanting to leave after his HOURS of work with us. After coming back the following day and looking at yet a different vehicle Bob was never impatient or rude that we had changed our minds. He showed us the new car type and went over its features and during the test drive explained everything we needed all over again for us. He even went over what running numbers on the same vehicle used vs new would look like, and how our payments would differ. Not once did he push us one way or the other simply added in his two sense on what the options were. He probably spent a total of 6-8 hours with us for the process between the two days. Not ever making us feel unwanted, or that we were using up too much of his time. He made us feel welcome, and comfortable the entire time. While we completed the paperwork, He worked with finance to find us the best deals honoring me being a student, but also military appreciation! He explained everything in detail and took the time to go through each paper with us instead of just trying to get signatures. BJ helped us through signing the paperwork and working out the financing and she does a fantastic job of explaining everything and answering all your questions about the contracts, and legality terms. I appreciated that she came out and greeted us before the process started, and it never felt like we were being shuffled from person to person. After Bob stayed to help us set our phones, and key fobs, driver settings, and my navigation system. He took the time to explain in further detail features of the vehicle that weren't previously mentioned and ask if we had any questions. Because they didn't have a detail person available there on a Sunday. He offered for us to bring in the vehicle anytime the following week, and he would have it taken care of. Bob and BJ you set a pretty epic standard for car sales. Thank you so much for all your help, and education through the process. We couldn't be happier.

Dee Ann Lee

I have had Frank Oros as my Acura service rep for many years. He and the Acura team have always taken great care of me and my car. I recently had to tow my car there when it died at work. They determined it was a corrosive battery connection. They recharged my battery, cleaned the cable, completed my safety inspection, washed my car, had their shuttle pick me up from work and I was back in my car in the afternoon. Thank you Frank and the Acura team!

melaca cannella

I wanted to share my recent experience at Acura of Honolulu and the purchase of my new 2018 ILX.... I previously owned an Acura Integra for six years that I purchased in 1989 as well as my 2011 TSX for over seven years and loved both cars! I decided to purchase another Acura because I have always had a great experience whenever I brought my car in for service and I never had any major issues during the time I owned both cars. I want to share that Jacob Pokipala has been the most awesome service advisor!! He has gone above and beyond his job to help me with my loaners, fix my car and keep me happy while going through this experience. He communicates with me, returns my calls right away and follows up when needed to keep me in the loop. He has been pleasant, entertaining and calm throughout my gas tank ordeal and I feel so blessed to have been working with him! If he wasn't the person he is, I might not have made it successfully through this recall, which is an Acura error. I received EXCELLENT customer service from Jacob and he provided me constant reassurance that the car would be fixed asap. I am so grateful that Shane Yuen referred me to Jacob as my service advisor and I will always remember his kindness and patience while trying to help me get me beautiful new car back on the road! Jacob is a gem, top service advisor and amazing human being! Acura should feel blessed to have such a great employee who backs their organization up 100% and works hard to keep their customers happy and satisfied everyday.

Stephanie Gieseler

Paul Furtado was excellent, helped me efficiently and explained what was needed to keep my car in best shape. Friendly and knowledgeable, you can't find anyone better than Paul. A very nice person and great customer skills, too.

Inder Mirchandani

Larry Yip was our service advisor and he did a superb job of keeping us informed about the various parts delivery schedule for completition of the A/ C repair. He provided us with a free loaner vehicle and returned our RDX all fixed, cleaned inside out and fully serviced. A complimentary full tank of gas too🙏🏽🙏🏽🙏🏽

Wang Chung

Larry was a gem. He took the time to explain the entire servicing process to me, made sure I was ok and kept me updated constantly as the day went on. Larry would definitely be the reason that I return to Acura for any future servicing on my car!

DiSHAYNA Combs

I recently purchased my first vehicle and was blessed to have Shawna as my sales rep/Angel. I had no clue what I was looking for nor how to maneuver throughout the process. Without Shawna helping me, I would still be aimlessly searching ad's for vehicles. At no point did I feel pressure to purchase my vehicle, or spend more than I let her know what I could afford. She made me feel confident and fully supported and honestly she was more worried about me being satisfied, than she was with making a sale! Shawna was able to get me a better deal than I would've ever imagined for a used car in excellent condition! She is truly a gem and I cannot thank her enough. I LOVE my car!

c pama

We went in to check out the 2017 MDX and left with not only a great car but a great experience. Huey greeted us and answered all the questions we had, which was a lot, and was never pushy like a typical salesman usually is. He pointed out all the major features during the test drive and was really knowledgable about the car. While we worked the numbers and negotiated on the final price, again no push or pressure was involved, just straight talk and him going back and forth with his manager. I can't express what a great and comfortable experience it was! Thanks Huey for such a great car!

Sean Yuen

My experience with Jacob and Jimmy as well as the whole staff at Acura of Honolulu has always been top notch. I’ve always had a sense of belonging like family and not like other bigger dealerships where you treated like just another number. I am a proud owner of not one but two Acuras and will continue to do business with Acura of Honolulu.

Alfred Casayuran

These people are the best!!! Got there about a half hour early and they just took me in and the job done in a reasonable amount of time. From check-in to explaining what would be done and attention to me while I waited was exceptional.

Dianna Matsumoto

Brought my car in to get the brakes serviced. Jacob was attentive to my concerns and got my car back to me the next day. I'm very happy with the work they did on my vehicle and the free car wash is a nice addition. Thank you Jacob!

proxykadell

Went in for something small, Frank got everything squared away and I was on my way within the hour (including the complementary wash)! They were also very helpful when I needed more involved service (timing belt, bluetooth, unknown battery issues) and follow up was not an issue.

Rick Gray

Acura Service was ready for me when I pulled in. They made me feel at home while they preformed my requested service. I did a little homework while they did their job and returned my car washed and ready to go. By the way, I LOVE my new TLX.

James Takamoto

Everything went well from getting a loaner and the service dept. completed all the services required and they did a good job in washing and vacuming. Frank Oros did a great job explaining all the details and getting me a loaner and when my car would be ready.

Joey Shibata

Larry was da bomb and servicing was quick and as promised. He was also helpful with guidance on how to change my remote battery. The wash and vacuum is a nice touch too.

Roy Cabibbo

The service department and the techs were exceptional. Larry helped to get me everything I needed and my service tech went WAY above and beyond to make sure I was happy. Can't wait to go back again!

Christopher Andrade

Randy from the Acura dealership was a genuine professional who was very relaxed when assisting us. Despite not being able to make a deal the other day we will be going back and will be asking for him. If you ever go to the dealership make sure to ask for Randy!

Noe Hokoana

Great service with friendly staff! My car was ready sooner than I expected and picking up my car is very efficient! Jake is awesome!

G Goya

Great experience! No pressure tactics. Was able to leave without a car. They understood we needed to review our finances. Went back a week later with the same offer. Leased a new car!

Sheldon Ching

I brought my 2019 Acura RDX to Acura of Honolulu for a complimentary A1 Service. Larry Yip, Service Advisor greeted me and took care of my car from start to finish. The dealer has a fabulous lounge area to wait, including coffee/hot chocolate, snacks, TV, and WiFi. I could get used to this VIP service. "Acura been very good to me."

Nani Badua

Paul explained to me in very detail what was going to be done to my MDX and really appreciate it. As a female, some people may take advantage but Paul did not. He even talked to my son and explained what they were going to do. I thank Paul for his customer service.

Vivian Adams

The wait for the sales person and finance person took a while but once we got into the finance office, things went very quick an smooth. Friendly staff, clean facilities, and great car!

Chris Kam

My Service Advisor, Frank Oros, is outstanding. He is very knowledgeable and helpful. He is one of the reasons I returned to Acura when I needed a new car.

Michelle Balicoco

I came in with just the intention of getting my RDX serviced. I was okay with waiting, but my service advisor Jacob went above and beyond for me. I had been eyeing out the MDX for as long as I could remember, and just so happened Jacob came through and had me in a brand new MDX loaner. The service was quick, and when I came back, Jacob introduces me to Shane in sales. Now these two guys sure know how to make things happen! A few days later, I come back and next thing you know I'm a new owner of a 2018 MDX! Overall experience was amazing! When you need to service your car, go see Jacob! When you're looking into getting a car, go see Shane!

MIGI BRADSHAW

Always a pleasure to have my car serviced here. Now with the new building complete it's a much nicer wait... Thank you!

Ronnettelynne correa

Always a pleasure to take our car in for service. Great facility, friendly staff and very accomodating.

Renita Sylva

It was a smooth no hassle purchase! From our awesome sales guy-Tommy Lee to his boss, the General Sales Manager-Mickey Vierra and the Finance Manager Rick Massey everything was smooth! It's probably one of the best car experience we have had with a dealership! Oh and also the service team, I can't remember the guy's name (Tommy will know his name) who prepped & detailed our new MDX, but he was so nice and you could see the pride in his face when I said the vehicle looked beautiful! Great Team Acura of Honolulu!! Mahalo-The Sylva's

kuma

Exceptional service, courteous staff. Always a pleasure to get my car service done at Acura of Honolulu

Gabe H

Colin at Acura Honolulu helped my wife and I find the pre-owned car that we were looking for!! He was polite, professional, and courteous the entire time. He walked us through the process from beginning-to-end, fair and square with no BS in-between. Next time you're looking for an Acura (or ANY car) go see Colin at Acura Honolulu!

Terry Fujimoto

Our sales person, Colin Sato provided us with an excellent buying experience. We put in an online inquiry (from Maui) about purchasing the MDX, and Colin was the first to respond. After reaching a decision on the vehicle, along with the model type and extras, he sent us a few videos on the car that we purchased with careful explanations of the special features. These videos featured Colin doing a live explanation and we were thoroughly impressed that he would go the extra mile in creating those for us. It really helped confirm that we made the right choice in purchasing our vehicle that we now enjoy. After the finances were taken care of, Colin shipped the car to us via Young Brothers and it arrived safely with no issues, everything intact! Anyone looking to purchase an Acura vehicle, especially the outer islands will enjoy working with Colin Sato. He is a true professional, will provide you with honest straight forward information and for these reasons, has our unmitigated recommendation to be your next sales person. Thank you Colin for making our MDX buying experience smooth and efficient!

Constance M. M. Williams

Colin Sato was very helpful, as well as professional. He displayed integrity when answering questions about vehicles. He helped me find the vehicle in my price range that suited my needs.

Dean Estabilio

I've had Paul as my service adviser for all my Acuras. He's always personable and detail oriented and ensures that we are taken care of.

Jeffrey Moore

Quick and convenient service. They informed me they would be giving me a quick complimentary wash and vacuum before the service, but when they were finished, I had to go and ask for it to be done. They give me the that complimentary service every time I go, but then they said they only give it to Acura vehicles specifically? Then why did you tell me I would be getting it before we started the servicing? Anyway, I love their new service department, and the employees are courteous and helpful.

Brian Lum

I was able to get an appointment right away. Paul Furtado was helpful and explained everything clearly. I would trust Acura of Honolulu with my future servicings and repairs.

Caydie Sitch

Great customer service! Was greeted and processed quickly. Would be 5 stars but servicing took longer than anticipated. Would still use facility again. New waiting area very nice.

Heather Dieckhoner

First of all....I was NOT expecting to buy a car but because I did, my experience from beginning to end was AMAZING!! James Crowley and Jason Thai made everything go smoothly. Their great customer service went above and beyond my expectations of what a car salesman is.

lynn toma

Best service ever! I always have a great experience and the best service team possible at Acura. Everyone is friendly and helpful.

Karen Ferreira

Frank always takes care of my service concerns...the ease of efficiently for check-in and check-out is appreciated. Always love the car wash, too. Will always bring my car here for servicing! Exceptional staff & service!

Jennie Lee

Ask for Colin Sato if you're looking for a new car! He's knowledgeable, funny, and I appreciated his no-pressure style.

Hyo Seok Kim

Staffs tried to save my time as much as possible. Quick and easy. Best part was short waiting period in the lounge. Thank you for the exceptional customer service.

Betty C

Had the best experience at Acura of Honolulu! Amazing customer service and Randy was so great to work with! Would definitely recommend people to go here!

Sarah Sutherland

The staff are all friendly, professional and efficiently care for my car. I am so pleased with Acura's personnel and will continue to be their customer. Mahalo and aloha!!!

Christopher Dix

Randy Botelho did a fantastic job putting an attractive package together for us to lease a 2019 MDX so we could come back to the Acura family after a three-year absencehe even went the extra mile by personally delivering the MDX to our home after work13 miles to be exact!

Jon Nakasone

Richard provided friendly service and explained everything well. The shuttle ride to and from work went well. Nice to have efficient service and always appreciate the car wash! Jon

Christian Wijnberg

I was a return customer of Colin Sato, the sales rep who arranged my first lease of an Acura MDX. He is competent, knowledgeable, and straightforward. I would gladly lease through him again.

Wesley Taira

I was greeted by name as I got to the service area which never happened with any other car dealership, then was informed that I had a loaner waiting. My service rep gave an overview of what to expect and a time frame for the service job. My car got a free wash and vacuum. The loaner was great (RDX) and was called after about 4 hours that my car was ready to be picked up. Best service treatment ever received!

Matthew Biecker

Took my wife’s car in for service and once again they exceeded my expectations. Customer service is always top notch. Definitely recommend Jacob P as your service consultant.

Ryo Nakamoto

All services were completed quickly and thoroughly and I especially liked the new Uber pick-up service. It was like having a private car service. Very nice!

Angeline Kupau

Mr.T. lee is the very best. I went to 2 other car places and he was so nice pleasant and no fast talk.l gave me.Lee a hard time but he was so patient with me.what a nice experience. I am on a walker and he helped me walk to the office and explained important instructions to the vehicle and safety. thank you Mr. T Lee thank you Acura Angie k.

Kathy Atoigue

I had a short-notice service request due to running over a large screw that completely deflated my tire. The Service Dept took me in and efficiently fixed my tire, ensure I had a ride back to the Dealership and had a freshly cleaned auto. Quick and excellent service. So appreciated the personal touches to ensure I was taken care of.

Shan Mira

Larry was very friendly, provided great customer service and was very specific with the price and service I was going to receive. My servicing was done quick and they offered free wash and vacuum which is a major plus.

Ayumi Johnson

From the moment I arrived to the end of the service, I received friendly yet professional service. Service Dept. Greeter, Service Advisor and Shuttle Drivers are always professional and very courteous.

Patricia Nicely

I am always satisfied with the service I receive at Acura of Honolulu. Leasing a new vehicle always goes really smoothly and I get the car that I want.

3.2 V6 DOHC VTEC

I visited in March last year. Very Good dealership. Acura cars are better than Cadillac🌹 …

Anela Watson

Yes! The staff were exceptional and very helpful in working with my needs. I highly recommend Acura for their amazing customer service!

CRYS ODANI

First oil change. Awesome. My car got washed and when I picked it up it was shiny!! Love it. I’d refer my friends to ACURA of Honolulu any day.

Aaron Urasaki

Excellent service that didn't take too long. Very nice waiting area with TV, bottled water, snacks, coffee, and vending machines.

Tracy Okuno

Frank Oros and his team rock! They are fast & efficient and never disappoint. I'm happy with the service they always deliver! Thank you Frank for always giving the best of the best service. So much appreciated 😊 …

Stephanie Silva

Larry Yip addressed all our concerns and the car was serviced and returned to us by the end of the day as promised. Excellent service!

Uso “Flex” Three

Go see Shawna, she help put me in my new F-150, excellent service and always smiling, also Lee in financing went above and beyond to find the right bank and the best deal...mahalo guys!🤙 …

ALAN G LEE

Service Top Notch & On-Time ... ACURA QUALITY Makes THE Difference AUTO Ownership, Maintenance, Everyday Functionality, Performance and Reliability NOT A SURPRISE -- NO FAILURES or 'BAD' Surprises It's Like NOTHING Breaks .... AND PERFORMANCE TOPS So Stable on Turns, Accelerating while Other Less-Stable, Lower- Performing Brands (Lexus?) Are BRAKING.... WE JUST FLY BY ...

G Money808

Very friendly and helpful, Thomas provided my wife and I with all the information we needed. Tyler did well for being new. We had a good time and left with a car we love.

Kaipo Seabury

What's not to like.? You take in your broken car,they fix it and give it back to you better than it went in! Btw they wash and vacuum your car and that leaves a great impression on their caliber of workmanship! Thank you Acura and your top notch staff

nessa phillips

We really are happy with the whole experience, excellent service and there team worked out a really good deal for us looking forward to doing business again and will refer family and friends.

Oliver Bartolome

Staff were all friendly and nice. I did not wait for long for the job to finish and went home with my car all cleaned up. Thanks for great service.

Marilene Rasalan

My experience with Acura is always exceptional and they've done a lot for me. Thanks Keris for helping me with my keys I really appreciate the favor.

shanan seamster

Paul Furtado was a very friendly and helpful service rep! Great customer service! I appreciated the clean and comfortable facilities!

Richard

I’ve always experienced the best customer service from Frank Oros every time I bring my car in for service. Frank is very professional who I can trust to service my car.

Blake Gammel

Colin was very helpful, patient, and courteous to both me and my wife. We will be in to get our next SUV w/ him in the future for sure!

Nicole Jamile

Randy was awesome very helpful in every way possible.made me feel comfortable with everything. He is great at what he does.and I walked away with a awesome deal. And I love my car

Kplusd Block

Paul Furtado is the best service advisor. They provided a great loaner, and my car servicing was completed on time.

Annie Lactaoen

Service was quick. Given the option to wait for vehicle or return later. Service Consultant (Frank Oros) went over what will be done, advised that the mechanic will check whatever else needs to be done. I like that Acura offers wash & vacuum for free.

Kent Sato

A great experience. Colin was one of the most knowledgeable salesmen I had the pleasure dealing with. He made everything quite easy. I will looking forward to returning to do this again in the future.

Christopher Tom

My service advisor Frank always provides exceptional service. He can always be counted on and trusted.

Jona Funakura

Had a big screw in my tire! And they were able to take me as a walk-in. How great is that! The wait wait was't too bad just over an hour. The team was great and Frank was awesome made everything seamlessly smooth and easy. They even washed and vacuumed my car! Thank you Acura HNL

ANDREW P. PAVES

Fast, quality service. Very transparent. Best of all, they offer shuttle services that will take you anywhere in the area and pick you up in a timely manner when service is complete.

John Raimondi Jr

Friendly staff. Helpful. No-pressure. Excellent car-buying experience! Fantastic service department.

Yaya’s Kitchen N’ Sh*t

Initially I came in for an oil change. Upon arrival, I was greeted immediately and serviced immediately. They were so kind and efficient. Not to mention, upon doing my oil change they found that there were 2 recalls on my vehicle so they also fixed those for free! Which, again awesome. Larry Yip was my specific advisor and he was nothing short of professional and accommodating. I highly recommend Acura of Honolulu. For your car buying needs all the way to your car servicing needs. 10/10.

Susan Hewitt

Acura service rep Jacob Pokipala was very knowledgeable and took care of my car to my satisfaction

Arnel Abendanio

Great service. Got in and out in one hour for just and oil change and wash with vacuum.

Hing Li

Sales staff are very helpful and knowledgable. We were sold after the test drive. Finance manager tries his best to help us on financing and get us the lowest interest rate. Excellent cars and services!!!

Blake Yokotake

Great Service department. Painless check-in, have coffee while you wait for the advisor to go over your service needs. Good communication. Advisor Paul Furtado did an excellent job of handling my appointment!

Rogelio Baltazar II

The Advisor, Larry, provided great customer service! He answered all my questions and kept me up-to-date the status of my vehicle. I would recommend to see Larry for any questions.

Carl Pagtakhan

Great customer service. Paul has been very helpful to my needs. My service issue was related to airbag replacement.

Mary Blair

Running short on extra time in the midst of a very stressful move, I went looking for a reasonably priced mid-sized SUV and Randy helped me to find exactly what I needed. The whole process was very smooth and easy. I am very happy with my little red Kia!

l Luna

I have been a faithful customer since 2002.I have always been satisfied with the courteous personnel at Acura and the exceptional service provided. My 5 star rating for excellent service representative is Mr. Frank Oros and his hardworking team.

J

Oil change and tire rotation was done within an hour. The waiting area is comfortable and well supplied with beverages and snacks.

jean-Pierre Maharibatcha

Except,the shuttle service need to be more consistant , because two time in a row when I bring my car for service ,take more than 2 hrs for the for them to pick me up to get my car.thank-you for your concerne.

Yusharn Wang

Honest and quick service center. They're improving their service. I'd come back again for service. Sales team awesome too. I feel it's a great brand. The service center is great!

Da Kine

Even if circumstances caused a delay in servicing my vehicle Larry Yip the Service Consultant provided excellent customer service and really took care of me.

Biz Jet Guy

The entire staff treated our family with care and patience. Very professional! A special thanks to Blandena, Bobby, and Darwin!

Orlando Blanco

Went in 4 months ago for a scheduled oil change and some other concerns. My service advisor, Larry, was very helpful and discussed each concern with me. He was also apologetic when the free wash and vacuum was taking a little longer due to the volume of customers yesterday. But it was really not a long wait...for me, anyways. Great customer service by the staff! I scheduled another oil change (this October) and Jacob (who has helped me before) was always the professional, and helped me and my car get the service I needed right away. As always, their staff was on the ball when it comes to providing excellent and speedy service, even though it was quite a very busy day for them yesterday. Awesome job, guys!

Chef Stef Arai

Frank Oros was my service consultant. He was very personable and friendly. He explained what they were going to do to my car and made me feel comfortable and relaxed. He offered to set a estimated ready time, and it was ready at that exact time he said they would be done so I can enjoy the rest of my day.

Bri Berkowitz

Great service and deals! Randy was the best to work with. He's super knowledgable, not pushy, patient, and definitely wants what is best for the customer. Thanks!

William-Connie Sadler

Service was prompt and job completed ahead of schedule. Car wash was nicely done inside and out

Sydney

I couldn't be happier with the service I received from Frank Oros. Not only did he explain thoroughly what was happening with my car but also showed me a way to save money and helped me out with a loaner when I was' even expecting that. I live beyond Acura's shuttle area and so this saved me time and kept me dry during the rains. Thanks again Frank.

cesar garcia

Great Customer Service. Thank you Frank Oros, best Acura Service Representative out of 5 Acura dealerships I've worked with in 15 years. Mahalo.

james le

Excellent service. Larry does a great job of taking care of customers. Thumbs up

Jody Yamauchi-Oku

From beginning to end, the salesperson, finance guy, and manager was approachable, very helpful, patient and not pushy. As potential customers, they made us feel welcomed and was willing to work with us. We went in to "window shop" and test drive, as we had put a deposit down for a car at a different dealership and was awaiting the order to arrive. Because of the Acura salesperson's persistence with numerous phone calls to follow up with our initial inquiry over a month prior, we decided to at least test drive and go check it out. We found it to be pretty cool that Mr. Kauwe continued to check in with us and our interest and his kind and caring attitude caused us to come in to check it out. Well, we drove our first time new Acura home that afternoon and when people ask us, all we can say is, we had such a positive and pleasant experience buying a new car!!! The car is great, but the buying experience at the dealership was awesome!!! When and if we are needing anything in the future, we hope to contact Mr. Kauwe at Acura!

Kyle Taniguchi

Larry always giving that 5 star service! If you need anything done right, this is the guy to see! Definitely makes you feel a part of the Acura family!

John Y.L. Chen

Larry provided excellent services for the promptly notification when the car is ready to pickup and the follow up. Great job!

sue sanders

I never have to worry when I take my car to Acura for service. The service reps always explain what's going to be done and review the charges with you. They will also give you options based on the situation. It's nice to be able to keep going back to the same person time after time! All of the Courtesy Drivers are very friendly and a few have been around for a while. It's sad when they retire! Best of all, my car is always returned to me washed & vacuumed!

Charlie Keiko

My service advisor, Kerris was excellent. She was very professional and friendly in explaining my service details.

Ellen Kinoshita

From start to finish service was impeccable. I had shuttle service to and from the dealership because I had to work. Everything went smoothly and quickly.

Will Flint

Shawna' lei of Acura really helped me to differentiate the values of the TLX, and helped me to make my choice on my car. She is AMAZING!!!

Steven Southard

Gave me a fair price, for a good car wasn't focused on getting me into the car they wanted but the car I needed.

Narayan Mishra

As always Larry Yip did wonderful job—he is very respectful and acts professionally. Addresses my concern right away! Thank you!

Doris Sojot

Larry has been an exceptional service advisor. You feel that he takes a personal interest in ensuring that both you and your car will be taken care of. When I purchased this car, I was told the service department was exceptional. I totally agree.

Charlene Kwak

Excellent service. Paul was very personable n courteous. Everything went as scheduled. I’m always satisfied with their service.

Jesse m

Service agent was very helpful and friendly. I always feel at home thank you

Lawrence Ozoa

This was the best car buying experience ever... Until working with Colin at Acura of Honolulu, I had been to 3 different dealerships and had very long drawn out and soul taxing experiences. I would hands down always recommend Colin at Acura, and because of the service I recieved I will definitely buy another Acura from them in the future.

Kristy Sakai

Larry was excellent! He is consistently helpful, timely, and knowledgeable. Great customer service and very positive experience.

Coco Latte

Very Good Service was provided by Jacob. Hopeful he is my service agent next time !

Alfred Kong

I took my car for instant service and it has been done satisfactorily!

'D' Kawakami

Great service. Richard was great in getting my suv in and out really quick. The guys checking in my suv were great. Even the shuttle service was great. Over all great service.

Bryan Wong

Very professional and top notch service. Nice ambiance and amenities in the waiting area.

Nicholas Rainey

The customer service was excellent. Quick and efficient service was provided, along with answers to all the questions I had. By far the best service experience I have had.

K_LASER

I like how I’m immediately greeted when I arrive. The service was excellent and very quick

Helen Garcia

Every visit is a pleasure. Everyone is friendly and courteous and I always receive professional assistance. thank you.

Quinton Kahele

My sales consultant was very courteous and professional in the handling of my vehicle.

Michael Yee

Great Service. Service Representative, Paul Furtado, very knowledgeable and helpful.

Arian Fernandez

Best Acura dealership I have ever visited since I purchase my car in 2011. I’m a military service member and I have relocated to other locations where Acura Dealerships are located as well. By far, this dealership have exceeded all my expectations. Mr Frank Oros is an outstanding professional and dedicated to his customers. Thank you for exceptional service

Linda Moultrie

Excellent service. My Service Provider, Larry, is always thoroughly efficient with explaining everything that needs immediate attention as well as what we need to keep an eye on that will require maintenance in the near future. The service is always quick so waiting in the comfortable waiting area allows for relaxing time to catch up on work (and I am kept current as to the status of the appointnent as well), even though free shuttle transportation is available too. In comparison to my experiences at other service appointments with other dealerships, both in the mainland and on island (also with a 2d vehicle - different brand), Acura of Honolulu has the "best service" and the "best customer service" by far! Parts are always available, appointments are flexible and easy to get, service is high quality, quick and efficient, and customer service is not only professional but friendly like family. As an added bonus, they wash and vacuum the car so it not only comes out running better, but looking better than when I arrived. Overall win win experience!

C Peng

Great customer service. Attendant greeted as I pulled up for brake service. Promptly sent me over to Larry, the service consultant, to workup my service order. Waiting area was clean and spacious. Refreshments were provided for customers. Shuttle service is provided. Overall, Acura of Honolulu made the brake service hassle-free and very good experience.

Ian Tabbal

Thank you Lithia Auto Honolulu Acura Team for the excellent service maintenance experience. Most of all, thank you Jacob for going out of your way in finding ways to keep my service cost down and accommodating my needs. From my wife and I, Aloha!

Terry Hall

Randy provided helpful and outstanding customer servive. Business manager Darwin was outstanding in getting me my vechicle at the price I wanted. All around great service.

V C

Colin was one of the most knowledgeable, professional, patient and courteous of all of the sales staff that we have ever ran across when buying a car. Would truly recommend him especially and Acura of Honolulu to others.

Laurence Nakasone

courteous and friendly. also, answered any questions I had. facility was very clean with beverages and snacks.

Charlotte Bona

We had a battery problem and came in as a walk in and they replaced my battery in an hour! Great service!

Clifford Onza

Brought my 2017 mdx for its first oil change and Frank did an exceptional job at making me feel welcome.

Kehau Perez

I've always had a great experience with Acura of Honolulu. Through the years, regardless of their location or the service advisors and sales people I've worked with, I've always had a positive experience and outcomes that have exceeded my expectations!

Jan Suzuki

Acura service has been exceptional for the past 4 years, Larry as my Service Advisor assisted checking in and out my car. He has done a excellent job doing what is right for me. Helping me in every way possible. He always making sure my car is running in good condition. I like to recommend others to purchase and service their vehicle at Acura of Honolulu.

R Mochizuki

Thanks to the coordinator, I was able to et a same-day appointment to change out my car battery. The battery was changed within an hour which also included a 4-point check and wash & vacuum. Acura provide excellent customer service, and it was especially nice waiting in the brand new showroom lounge. Had the technician set the clock on the dashboard, I'd give them 5-stars.

Manuel Kalo

Joan was excelent seller.. so friendly. She did everything to please me, im not easy but she was excelent.

David Lim

Frank is always helpful and is good at explaining what the service department is going to perform.

Clayton Wakida

Awesome cars and awesome staff! Very good experience!

Jeremy Paguirigan

I have had nothing but exceptional service at Acura of Honolulu. The staff and technicians make the entire process fast, easy and pleasant. The facility is newly renovated and modern; they give you loaner cars, constant communication about the status of your repairs and maintenance, and courteous customer relations - Jacob P. was my service advisor the last two, maybe three times and went above and beyond. I can't say enough about how professional and attentive the service department has been. I have been a loyal customer for 16 years and very happy to do business here.

Joseph Ortiz

Was pretty good loaner car was good little hesitate on beleiving that o worked in dealer ship also. But all in all was good service

Dave

I Called Service Advisor Larry Yip on a very busy Saturday morning for him with an unusual request on behalf of my neighbor, a medical doctor, and Larry immediately offered an awesome solution to the problem and within a few hours he sent out one of his top technicians to switch out a defective battery, under warranty, at the Doctors residence. I have been doing business with various dealerships for many years in my lifetime as I am a member of the Senior Community and Larry Yip is an awesome Service Advisor and deserves many more that Five Stars!! He launched into action to solve the problem without putting me on hold or having to consult with the Service Manager!! That’s the kind of confidence from the Service Department that we all need when we are considering which Dealership to purchase our vehicles from!! Many Mahalos Larry!!! Dave

Mark Asuncion Rosal

Even before i went to the dealership, Shane one of the sales team guys was already in contact with me asking for what time im going to be there which made me feel great because they care, I got there showed me the vehicle i was interested on buying, went for a test drive and he was very helpful on what i should do since i was trading in my old vehicle. Then frok there on the experience was fast and before you know it, I was driving my new 2019 TLX aspec home! Thank you so much!

R C A

Service advisor Jacob was awesome. He was friendly and accommodating. I was completely satisfied and restored my faith in the Acura staff.

William Abernethy

Aloha. We scheduled recall work with Acura of Honolulu and had a great experience. We were warmly greeted as soon as we pulled up by the young lady that checked us in. We were assigned to Frank, and after getting a good cup of coffee we were called over. Frank explained the details of the service, made the paperwork painless and gave us the loaner car. The work was finished in the afternoon, we returned the loaner and picked up our very clean MDX. The whole team, from receptionist, service check-in, service advisor, to the detail team was professional and lived out aloha. We’ll be glad to come back.

James Plantz

My service advisor, Larry Yip, and the service manager, Rubin, are always on top of things. They are very helpful to the customer, and provide great customer service from beginning to end!! I have never had a bad experience with the service department, and I have always appreciated the good communication between the department and me. Both Larry and Rubin are on their game. Job well done!!

Alan Christopher

Trinity was a very nice salesperson. Made us feel very comfortable. The the negotiation process and financing afterwards was shorter than most places. The other sales staff kept my two youngs kids entertained while we were there. Overall a good experience.

Erlinda Pedro

Working with Paul Furtado makes our visits worth the wait, very pleasing, good to talk with and very knowledgeable on repairs and services needed. He's a company keeper for life! Thank you Mr. Furtado

Robert Yu

Work was done right and on time. Service staff courteous and helpful.

MJ *

Frank Oros is the best customer Service person there is!!! He is truly sincere and watches and listens. Jimmy Jewell is the best for serving and in my opinion the best thing Acura has. The combination of the two of them is what makes me drive an Acura

Lawrence LaPenes

Very good cutomer service, nice and personable staff.

Carol Lei Price

My salesman most caring and knowledgeable. Everyone at Acura is focused on serving the customer; that's why I continue to drive and Acura. Mahalo and A Hui Hou!

Dan Oyasato

Luckily, the online appointment scheduler accommodated my request to schedule the servicing of my MDX for the next day. Thank you to Acura of Honolulu for their awesome service, quick turn-around, and great staff!

Muriel Stitt

Easy to make the appointment online - fast, professional service. Frank Oros is a great customer service representative and I love the new building!

Wallace Kunimitsu

Paul Furtado was very professional and did a exceptional service job handling my service job which I had wrongfully discribed.

Aileen S

From check in to check out all personnel were pleasant & professional.

Miki Ohashi

I was quickly greeted at the car drop off, ushered inside and was seen very quickly by my service manager, Frank Oros. The shuttle was ready to take me to the office before I could sit down with my tea. I was called within the time window promised later that day and they picked me up from work on my schedule, not theirs. My car runs better than it has in a year now, thanks to Jimmy's expertise! The quality and service will keep me coming back for real Acura parts and service! Thanks for keeping our family safe!

Steven Ingledue

I bought a beautiful 2019 Acura RDX ... Colin is a exceptional salesperson ..very knowledgeable and great to work with ... the New Showroom is beautiful

Nick Schanaman

Randy was amazing to work with. He was no hassle and took extremely great care of us. Some friends and I arrived to the dealership late and even though the process was taking some time (mostly due to myself and many customers), Randy drove us to get something to eat while we waited. My process was held up due to just arriving to the island and not having a permanent address and Rick Massey, the finance manager, made sure everything was correct with my lease. Randy and Rick exemplified what customer service should be!

Wendell Donlin

Addressed my brake issue in a timely basis. Scheduled follow up for remedy

Anthony Baca

Fast service everything completed and friendly staff.

CrucianCy

Keris is the best Service Advisor I’ve ever worked with! Despite her reduced hours and hectic schedule caused by the COVID-19 pandemic, she remained professional and insured that a difficult to isolate but persistent vibration issue with my car was resolved. It was actually a used car with a 60-day warranty that my wife and I purchased, but during the warranty period Keris treated us with respect and concern as if we had purchased new car. It was great working with Randy to help us find the used car. He was very easy going and patient during the whole process. What we most appreciated about him is that he isn’t an aggressive high pressure sales man.

Lauren Schultz

Shane helped me with the purchase of my 2018 RDX and made the visit absolutely the most comfortable and easiest purchase I've made at a dealer. I never felt pressured or like I'm getting pushed into something unfair. He was even kind enough to redo all the paperwork when I changed my mind on the color last minute. Lol. I just went in for my first service and Jacob was helping me. This was the first time I went for service at a dealer and my car was ready before I expected and I paid less than expected! Acura of Honolulu is so awesome all around. I'm an Acura owner for life now. Thanks guys!

Jan Ragon

Larry helped me out with my service. Great dude.

Michael Stromsdorfer

Excellent service and efficient process. Overall it was a great experience. Thank you Acura!

Kerry Ishihara

Courteous and prompt. But 30 minute promised service turned into 2 hours.

Josh Lafferty

I was very pleased with my service appointment.

Michael Trojan

The sales experience at Acura of Honolulu was second to none. Colin Sato, my sales associate, was excellent. His depth of product knowledge and customer service skills are exceptional.

Muriel Stitt

Clear explanations, friendly, timely service by Paul Furtado.

Wynnona Yoshimura

Besides liking Acura in general, Jason Thai made us feel that Acura appreciates our loyalty. He also went over the features on the RDX and even helped us set up personal features. The whole experience was painless! We also appreciate that Acura continues to improve on features on their cars.

Leighton Lum

Everything went quickly and they found me a loaner though I didn't request one.

Wesley Lacuesta

Made appt for our oil Change. Took about an hour as advised by service dept.

Rodney Kitaoka

I was treated in a professional manner from start to finish. Everyone seemed happy to help me. Mahalo!

Diana Humphrey

Great salesperson, Bob, was enormously helpful and personable

L Villanueva

Randy my sales person is very helpful.

Nellie Cacpal

Paul the advisor, was friendly, good customer service and overall meets my expectations.

L Yama

Paul at Acura of Honolulu provided great service. Thanks Paul!

Jason Lau

Larry was great to work with. He was thorough, explained everything, and was responsive.

Lara L

Always a great experience with Acura of Honolulu. Thank you Tiana for the excellent service.

EDY GALLEGOS

Fast, friendly, and all employees were very helpful.

Coreen Lee (MoxieCoreen)

Mahalo to Tiana for the excellent customer service and Roger for the great shuttle service. The Acura crew is fantastic!

Koa Johnson

Issac was great to deal with -very easy going , answered all my questions and was very helpful

Rachel Montero

Been with Acura for over 6yrs! Always a good experience!!!!!

Mark Mekaru

Excellent service technical staff. Larry did a great job!

Bari Carroll

Awesome experience and service beyond the call of duty!

Lynn Pease

After much research, I begun my quest to buy a used Ford Edge and ended up at the lot of Acura of Honolulu to check one out. My daughter & I were greeted by a very polite, non-aggressive salesman. He picked up on what our needs would be in a car and gently suggested the Acura SUV. I had never experienced an Acura in my 40+ years of driving. We took a test drive and I was sold!! Jared did an excellent job in the entire process and without this salesman, I would have not found this great car for my family. In the financing department at Acura of HNL, Ben was also topnotch, and was I pleasantly surprised when Ben called to notify me that he had gotten an even better rate! Now that's due diligence. These local boys are the best and the Aloha spirit was gratefully embraced by this single parent! Mahalo Jared & Ben in helping my car buying experience to be so mellow.

Steven Nohara

Two friends who had previous experience with Acura of Honolulu recommended I visit with Colin Sato. My wife and I met with Colin on a Saturday morning. He spent the next two hours listening to our desires and expectations, and fully explaining the design features and model options of the Acura TLX. We took test drives in two models and he further explained and showed us many features. We were very impressed with his level of knowledge of the product. There wasn't a question he couldn't answer. It made it very easy to make a decision on which model to consider for purchase. We didn't purchase our car that day, we had intended to visit the Lexus and Audi dealers to check out their offerings. We decided later that evening that we had learned enough earlier that day about the TLX and we lost interest in checking out other cars. The entire purchase experience, start to finish, was exceptional. I highly recommend anyone interested in purchasing an Acura to meet with Colin. He is very friendly, courteous and professional. He is an extremely valuable member of the Acura of Honolulu team.

Sati and Tony GASCO

My husband, Tony, has been wanting to buy me a new car for a while. I was very reluctant, because who wants to be ambushed by a car salesman? But, I finally agreed. Jason Thai, our salesman, is AWESOME! He is very knowledgeable about the Acura ILX we were looking at, he answered all our questions, and he was in no rush to make a sale. And if he was, he didn't come across to us as the typical "car salesman" you'd meet at any other dealership. Thank you, Jason! You helped me, a satisfied new Acura owner, have a surprisingly pleasant experience purchasing a car. We look forward to making our next car purchase with Jason, when the time comes! Aloha and Mahalo, Sati and Tony Gasco

Reed Muraoka

Jacob was awesome in getting my MDX fixed and back on the road. Mahalo!

Alisa Sipes

New ownership has made a huge difference in this store... I highly recommend it to anyone looking to receive high end customer service in Honolulu

Michael Vickers

Grand Opening of Acura Honolulu Sales Building....Awesome event ..great people...great cars

Blake Endo

I would like to take the time to recognize and thank Christie Miyasato for helping us to get our airbag recall taken care of. We have had poor service in the past from Lexus and decided to try purchasing an Acura last year. Christie and the the service staff have represented Acura with pride and professionalism and Acura is very fortunate to have them. Thank you Christie Miyasato!

Sharon Dias

Trinity was very pleasant and helpful in explaining the different options as well as walk me thru the process

nora lum

The service was really fast. Everything was explained so I know what I need to expect for the next service.

Amy Tran

Paul is the best and he truly always makes things go smoothly! I always request for him.

Edward Maiorana

Great Dealership in Honolulu!!! Good Dealings!!!😁🇺🇸🌈 …

Julia Fukumoto

Courteous service from my service advisor, the receptionist, at service check-in and from both of the shuttle drivers. Julia Fukumoto

Rachel M

My car and I just love the excellent service at this place . Thank you

Jim McWhinnie

It's great to have Paul Furtado back with Acura of Honolulu. He is always at the top of his game! Paul really knows his stuff and makes the experience as pleasant as possible. He is a tremendous asset to Acura of Honolulu and Lithia!

,susan yokoyama

Collin Sato was excellent as my salesrep. He was patient, understanding with a sense of humor.

Tina Wakayama

Friendly staff and efficient service!

Ken Larson

DON’T BUY ACURA: New Acura tranny is no good. It has many problems and Acura Manufacture won’t fix them or replace the tranny. They are very dangerous to drive because they cause the car to speed up suddenly. I also got in a car accident last night and emailed Acura Client Relations but they have not responded even though I told them that I use this car to transport my little children. Acura told me that they don’t fix my tranny problems because these problems are characteristics of my model. So I asked to explain the problems of my tranny and put it in writing for me but Acura Client Relations said that they will not put anything in writing. I asked to transfer my warranty to another Auto shop that is not Acura so I can have a second opinion and they said that is not an option. I told them that is not fair for me because if I bring it to another Acura dealership, they still have to get approval from Acura Manufactory and I will end up getting the same answer and they said that that how it is and there is nothing that they can do to help.

derek k

Friendly customer service and prompt handling of the situation.

Bob Benham

Jacob P. was very helpful, and professional!

Randall Botelho

Exceptional service love the RDX

Jonathan Natividad

awesome service and friendly staff

william mahady

Great service and excellent work aloha B&C towing Hawaii

Cleo Powell

Staff was excellent, which is normal for Acura Honolulu.

Clifford Bell

Employees very courteous and friendly

Joni Tamayo-Wilson

Thank you to Paul Furtado and the whole team at Acura of Honolulu

Dan H

Frank and his team did it again. Found out the troubled area and got it fixed. Thank you again

Fedrico Biven

Service advisor was great

Charles Peoples

Very good, one of the best. Thank you.

S Mei C-F

It was very pleasant. The salesman Randall was great.

ALBERT ARZAGA

I truly love my Acura TLX a SPEC

Wanda Hashimoto

Great people great cars

Michelle Cordero-Lee

Jacob did a wonderful job of customer service!

Pat Phares

Always can count on outstanding service. Stellar in every respect.

Clifford Kusunoki

service writer Paul was fantastic!

son le

ken his a great saleman listen what a customer want and need

Laura Dang

Paul Furtado was very empathetic, polite and efficient!

Linda Oschner

Fast, simple and friendly service

Jade Hammond

Not pushy. Worked to get me the lowest interest rate

Brad Shiroma

very nice people and very helpful

Amy Peckinpaugh

went smoothly. happy with the results.

Ronald Ushijima

Outstanding service. All were very accommodating.

May B

They worked out a deal we couldn't refuse!!! Worth the hours we were there!!!

Christina Tran

It was quick and took only about 1 - 1.5 hours

John Clements

I love this place, best service managers!

Loren RB

It's a car dealer. You go there cause you already know what you want.

Eric Stewart

Excited for their team to get into the new building.

Destin Yi

Top of the line service. Everyone on the staff is friendly.

nicolas read

Best service in honolulu

Vanessa Mohika

Always friendly, and fast!

Dawn Bailey

Jamie is always a pleasure to work with!

C F

Wonderful everybody is friendly

Rick Tune

Paul Furtado is a rock star

James Lucas

Excellent, friendly service. Thank you for your help.

Kenneth Taylor

Great Service.

Brandon Benton

Great service.

Aileen Suzawa

Always a good experience at Acura of Honolulu.

Ronald Hirai

Excellent service!

Steven Huynh

randy is very helpful

Michael Stromsdorfer

Excellent service!

Neal Takushi

Professional service.

Debra Chock

Professional and excellent customer service

marcie nera

Service was timely.

Cami Yap

Very efficient customer service.

clariza a

Paul, was a great advisor.

Jeffrey Bautista

Awesome service

joyce pascual

Awesome service

Tyler Toyama

Best Service

Dominic Campbell Sr

Good service

Evo Care (Ev0care)

Awesome service from Larry.

Robert Smith

Great Service and Staff!

Prince of Speed 48

Fast and friendly service.

Rosemarie Domingo

Very good

Wendell Wen

Randy is excellent

Julie Ann Acacio

Fast and friendly service!!

George Lumsden

Outstanding Job as Usual!

Steve Dyer

Best value.

Larry Davis III

Awesome.

Jamie Umemoto

Friendly, informative, efficient!

nick chung

Friendly and great service

SEAN SMITH

Larry was great!

Abraham Shragge

Quick and fully effective.

Michele Naul

Overall good experience....

Steven Tseu

Accommodating!

Linda Koy

Excellent service.

Jo Ramen

Awesome

Michael Moser

Awesome

Peter Strong

Exceeded all expectations

Charles Elia

Great service

Terrence Cenido

Great Service

Zachary Todora

As a first time buyer, I was initially nervous about getting a car. Cody and Jess made the experience easy going and answered all of my questions directly and transparently. Very glad I chose this dealership, thank you Acura of Honolulu!

Aye Jay Bermejo

It was our first time coming in for a service for my vehicle. We were accommodated as soon as we arrived. Joelle assisted us with everything and she was super friendly and helpful! Really happy with their exceptional service!

Pam Takahashi

Outstanding Sevice‼️ Frank was very courteous & helpful. Shayna and Rikki were also very friendly,courteous and helpful‼️ I am very happy with the servicing and cleanliness of my car‼️ Thank you again‼️

Eric Peterson

DON’T BUY ACURA: New Acura tranny is no good. It has many problems and Acura Manufacture won’t fix them or replace the tranny. They are very dangerous because they cause the car to speed up suddenly. I also got in a car accident last night and emailed Acura Client Relations but they have not responded even though I told them that I use this car to transport my little children.

terry min

The car is a luxury car, and the ligament service bad

Contact

Photos