Reviews of New Country BMW. (Car Dealer) in Hartford (Connecticut).

New Country BMW

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Car dealer

BMW dealer

1 Weston Park Rd, Hartford, CT 06120, United States

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Information of New Country BMW, Car dealer in Hartford (Connecticut)

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Reviews of New Country BMW

Michael Olivo

Very happy we chose to buy from New Country BMW over other dealers in CT. We had a great experience and I'd highly recommend giving them your business. This was our first BMW purchase and Michael in Sales made it easy and enjoyable. He was able to answer all of our questions & provided updates as the car was built and delivered. Marco in Finance worked quickly to resolve a tech issue with the pick up paperwork. Paulo gave us a great overview of our new X3 and even showed us some cool features. Thanks again Michael, Marco and Paulo!

Nancy Azhari

Best and easiest dealership I’ve ever dealt with. Michael from sales helped me get into a car quick and easy over the phone and Marco from finance was helpful. I had zero issues from start to finish. It was my first time leasing a BMW but I know it won’t be my last! They even put a red bow on the car for pictures. Truly great people

Sarah Stewart

I've been very happy with the service at New Country BMW for many years now. My most recent experience with Kurt and the guys at the loaner station and the nice lady at checkout, was very pleasant. My car "Monte" is an older guy (2006) and has been so good to me. Bringing him to New Country BMW is my way of being good to him. I hope, with their help, I can keep him a long, long time.

Jm Sorrell

New Country defies the stereotype of car sales. John Cone is very knowledgeable and also thoughtful and kind. Stacy is the most efficient paperwork person I have ever seen! When I had a question about a previous repair, John respected my concern by bringing out Roger, the service foreman, to explain things. From beginning to end, I was treated like a valued customer, and as a woman, I encountered no sexism whatsoever. I will remain a loyal customer for years to come. I bought a pre-owned car and while I can't afford a new BMW, I was treated like I could.

Reina Pereira

I am thankful for New Country BMW allowing me to bring my car in for service right after the Christmas holiday without a previously scheduled appointment despite them being extremely busy. Our service advisor, Ryan, was great in instantly identifying the issue with our car that was caused by a third party service provider (and he turned out to be 100% spot on) and having the problem thoroughly investigated and repaired. We appreciated Ryan's honesty and extensive knowledge about our vehicle. My car is now back to performing flawlessly, as it previously did. We have always had great service at New Country BMW, but this last visit was especially exceptional given the unique circumstances and holiday hustle and bustle. Thank you again, Ryan and New Country BMW!

Sat Mayall

I was very pleased with the performance and my treatment by everyone I interacted. Specially Kurt. He kept me informed about the progress and what was happening with my BMW. He is fully knowledgeable about the process. He was very courteous every time we conversed. Very glad he was assigned to me. Next time I need assistance, he will be the one I would contact. THANKS KURT. Something about others I came in touch with during this event. Everyone wanted to help me and were very pleasant to talk to. It seems that every one was customer focused. KUDOS TO THE MANAGEMENT.

Jackson White

The staff at new country BMW always rolls out the red carpet for me when it comes to service. It truly starts from the moment you pull up. You are greeted by very nice individuals and the service writer. Ryan was astounding. If I had any issues or concerns. He was very prompt with all of his responses and he got everything done. The technicians that worked on my car or fabulous they sent me a video going into detail about all of the work and components of my vehicle, and gave me status updates as to how much wear some of the components have had. When it comes to service and customer service, New Country BMW is second to none. Ryan once again, thank you for all of your hard work.

A Patel

John Thompson has been the BEST service advisor I could ever ask for. Fair, patient, and always happy to see us. Takes great pride in explaining issues with the vehicles, ways to prevent in future, and things that do not need to be addressed right away to save money for his clients. New Country should be very happy to have John representing the brand so well. Thanks again for everything John! Happy new year.

Linda Delvecchio

Service was excellent! Seth, Stacy and Carl were extremely helpful wanting to be sure we were happy with every detail in the buying process of the car. From the beginning to the end everything went smoothly. We couldn’t be happier with everyone at New Country BMW. A special thank you to Seth for your hospitality and especially your support past and present in understanding what we were looking for in a car, you made our decision easier. Thank you from your long standing customer.

Toni Baldwin

My experience at New Country was by far the best car buying experience that I’ve ever had… and I have purchased many new and used cars over the years. Karim, my salesman, didn’t make me feel like he was pressuring me even a little bit. He listened to what I was looking for in the vehicle, he offered some suggestions based on my needs and we test drove a car. Once I arrived for delivery the service didn’t stop; Max was very helpful with learning the features of the car, answering all my questions and explained differences in going from one car manufacturer to BMW, ensuring I was confident in the use. Staci in finance was also very helpful.

Eileen Nieves

Samy was awesome! Super helpful salesman. Marco the finance manager was also wonderful! There was someone else too who had shown us another vehicle, who was also great. Honestly overall wonderful experience getting my boyfriend the car he’s been waiting for (for twice as long due to issues elsewhere). One of the best experiences we have had at any dealership!

Trish G.

Ryan our service advisor was great!! He worked with us very well and helped us figure out the issue with our bmw. The only improvement I would suggest is for the ladies at the cashier area to be a little more professional towards their customers. When I asked a question about the bill “where on the bill does it show the oil change?”, I was told in a not so professional tone that she can’t help and I would need to speak to the service advisor. She did not even say “thank you” or anything to me as I completed my payment. It appeared as if I was putting her out by even being there. Hopefully my next experience there will be better.

Shawn Silver

Would like to thank the entire team at New Country BMW, most recently I had my vehicle serviced. From the moment I pulled up to the service center until I drove the car home, the experience was world class. The greeter, service advisor, Ryan, and technicians were friendly and knowledgeable. The New Country tech sent me a visual inspection video showing the status of the car, 2023 James Bond-ish. I had an awesome salesperson in Max and also worked with the GM, a great team, the customer first culture has continued since day one. New Country BMW is a game changer. Thanks again.

Timothy Gibson

My experience with BMW was excellent overall. Jackson was a pleasure to deal with. He was attentive, funny and respectful. Marco was also equally nice to work with. Kuba helped me with the set up of the technology in the car. Once again he was very nice and very helpful. I am very happy with my experience and look forward to doing more business with New Country BMW again.

Satish Mhatre

Excellent timely service from the BMW staff ,service advisor Mr Kurt was great and very knowledgeable explaining the technical details of my car. Very impressive. Thanks for the Courtesy car wash. I will always would like to do business with New England BMW for sales or service. Please send me service coupons to my email address. Thank you so much!!

Ibrahim Nizamuddin

Sammy was a great salesman. He was very respectful and helpful with us purchasing our 2020 230i.

Diane Taranto

I came into New Country BMW because I received a recall on my older BMW. This is my third BMW that I have purchased from New Country BMW. It was so refreshing to have such a wonderful experience having my car repaired. Every single employee that I engage with there was so professional, courteous and helpful. From John who checked me in, the scheduler, who ordered my shuttle, and Jay who was my driver, were all so pleasant and professional. Top notch service!!!!!

Paul Fitzpatrick

New Country does an excellent job. Ryan helped me get good financial value within the structure of the extended warranty and gave sage advice on extending coverage for our low- miles 3 series car. I would recommend New Country to any BMW owner or potential owner. These cars need routine maintenance and New Country are the experts. They will take good care of your BMW.

Estazzia Robinson

Kurt was my service advisor. He was very knowledgeable. He always kept me updated on my vehicle status. My situation was quite complicated My vehicle needed extensive repairs, as it is older and purchased at a different dealer. I’m very thankful to him. He went above and beyond to assist me. I am very appreciative. Thank you Kurt.

E

Second time I'm getting a car from this dealership and I cant speak enough about how great they are as well as the sales rep I have been working with, Justin Isenberg. Smooth and easy transaction, without any unnecessary drama, extremely professional through out the process. What I loved the most is how quick the process was, In and out of the dealership in no time, for me it was extremely important.

Roxanna Booth Miller

At the last minute in an emergency the service center was able to get me in to replace a slow leaking tire so that I could go on a planned out of state trip. John Thompson was gracious and professional and had my car fully serviced including scheduled break fluid and oil change to save me a second visit all in only 2 hours on a Saturday! Thank you New Country BMW!

Cynthia DeAngelis

I ordered a new X5 hybrid in late 2022. I recently took delivery and I LOVE my new car! I had a great experience ordering the car with David and doing the final paperwork with Marco. There was a high level of both attention to detail and customer service. I would highly recommend them for all your BMW car needs!

Jim MacFeat

I am glad that I decided to buy my new car at New Country BMW. I couldn’t be happier. It was a great experience from start to finish. With Seth helping me choose what car would be best to Cam helping me with the technology of the car and setting my phone up. Thank you Seth and Cam for a great experience at New Country BMW.

Tushar Verma

Thank you New Country BMW to help us find our first BMW; special thanks to Andre, his knowledge and suggestions were very helpful in our decision making. Also thanks to Marco, Kuba and other staff who are experts in their own areas. Overall a great buying experience and we are looking forward to great experience with our BMW service and support needs too.

Foran Official

Came in for an oil change. They pulled up all the info on my vehicle and took care of other maintenance issues I failed to see for myself. We’re very friendly, had a can do attitude and talked very thoroughly with me when it came to what they did and why they did it, also explained my contract very well. Overall? Great experience. Never an issue.

Antonio Loukas

My girlfriend & I just picked up two brand new M3’s from New Country. We ordered them from Michael and worked with Marco on the finance, A+ Job from start to finish. Great communication and very happy with the outcome of the cars, and the dealer experience!

Garreth Mallett

Brought car in for a recall service. Repairs done and overall inspection found 1 problem. Suggestions for getting Repairs done were offered. No scare tactics. Ride to and from work were on time. Felt comfortable riding with both drivers. Service rep (Kurt) was accommodating. Took time to answer all my questions.

Ann

Excellent customer service. John, the service advisor/manager went over and above expectations. Jose, in the the loaner vehicle department was also very prompt, accommodating and polite. Very difficult to find such good staff these days.

tyndaris2000

Very impressed with check in and loan. Much less with getting my car back. Despite standing for 10 minutes with nobody ahead of me no employee sitting comfortably behind their desks offered me any assistance. I had to figure out by myself that I had to go to the cashier’s counter. Not impressed at all.

Richard Robbins

I recently purchased a new BMW at New Country BMW. I couldn't be more pleased with the service provided during the sales process, and afterwards. I highly recommend Jeremy Pease as a sales advisor! He is low key, pleasant, informative and did everything he said he would in a timely manner. He, and others, I came into contact with were VERY professional. Overall, service provided was "head and shoulders" above any I have experience previously at a car dealer.

Bobby Velazquez

Every individual that I’ve dealt with here at Bmw of Hartford new country was absolutely helpful, knowledgeable and understanding they kept contact with me. Every bit of the way sent me videos sent me analysis sent me updates couldn’t be more happier with the service I received. I dealt with Brandon every step of the way and his foreman and again 510 stars if I could do 10 stars service was great. I would definitely bring my BMW back to them any time

Lauren Letizia

The best customer service I’ve ever received! We have been buying our vehicles from New Country BMW for over 8 years and they do not disappoint! Highly recommend.

john schnabel

First class, very professional. I brought vehicle in for an emissions recall. They provided me a 2023 430i loaner vehicle no charge, washed my car, didn't pressure me with recommended services, they were fast courteous and friendly. On top of this, I didn't even buy the car being serviced through them.

Michael Pelletier

Left my house at 4PM on a Friday before New Year's to go get something in Hartford. When I started my X7 it registered like 6 different error conditions (non that impacted drivability). So, after completing my first errand, stopped at New Country, explained the situation, dropped the car off and they said they'd look at it on Tuesday. By end of day the issue had been diagnosed, resolved and ready for pickup. Great experience, super quick, unplanned service, and a great resolution.

clayman34

Upon arrival into the service area I was not greeted. Two of the service advisors looked as though they were finishing up paperwork and one service advisor Brandon was on a call. After standing there for about 5 minutes I asked if I was going to be helped. At that point the other two service advisors said it’ll be a minute or so. The service Brandon ended his call and began to help me. I had already made an appointment and was only dropping off my car to be serviced the next day. Also, the shop repair cost per hour are above the average in the area. I really don’t think it’s cost effective for me to continue having my vehicle serviced especially with the cost of food/electricity etc going up.

Chris Machata

I had the pleasure of working with Michael Iancu to purchase a 2023 X6. I was currently in a 2020 330 and wanted to get back to a SUV. Michael talked to me about all the great things a X6 had to offer and explained the differences between the two cars. Michael guided me through building my new X6 and placed my order on 1/23/23. The original timeline for it to be ready was early March. To my great surprise I received a call from Michael on 2/9 that my car arrived. We set up a time for the following day to complete my purchase. Michael walked me through everything I needed to know and then had me meet with the Product Specialist Cuba to cover all the ins an out of the car. Cuba did a great job and by Noon on 2/10/23 I was on my way home with an awesome new X6. If looking for a new car I highly recommend New Country BMW and of course Michael Iancu. Both are top notch.

Tng Lily

Service was excellent! The staff were very supportive and the rep kept me well informed. I liked the video summary of my service, physically showing me on the car what was worked on.

Ola D

Really happy with the service. Went in for a recall and the tech found some issues with my car, he informed me they would be covered under a warranty I didn’t even know the car was under. Very pleased with the service and the back and forth communication.

Sophia Sowell

Excellent service on Saturday. John was courteous,informative and professional. Worn tires were identified during my visit. Scheduled to replace them this week.

C B

I was lucky enough to buy my first (and dream) M car recently, and made the 6.5 hour round trip drive to buy from New Country because they had the exact spec. Samy made the process super smooth and was absolutely awesome to work with. If I’m able to buy any future Ms I’d absolutely make the drive again to work with Samy and New Country.

Nicole Bouffard

Great service appt. Got me in an out and kept me apprised of issues along the way. Also spent time my sales associate in looking to upgrade my X5 to the EV model and took a test drive.

Joseph Jaconetta

The salesperson that helped us was very knowledgeable and extremely patient and courteous.overall it was a very positive experience. I definitely go back the next time we need to purchase a vehicle.

Janice Aivaliotis

I am very happy with the great customer service at New Country BMW. Seth Falco was able to find the car with great features that I love. Cameron Fitzsimmons was extremely helpful in setting up the technical features. He is always available to answer any questions I have and has washed my car several times. I would highly recommend this place!

Corey Burns

Cameron the BMW genius is a great resource! Very knowledgeable and professional. Service extends beyond the initial sale and has been available on and off hours to help with any questions I have.

Steva Sss

Purchased my third BMW from New Country BMW. David Santilli handled my sale efficiently and professionally. I picked up the vehicle the next day. Great buying experience.

taylor Lafferty

Friendly, quick, and knowledgeable. Very easy transaction. In and out as long as you have what you want already lined up. Definitely recommend if you're in the market for a fun car!

Allan Hastings

This was not an easy repair job on my 1986 BMW 325. Ryan was an excellent help in locating the necessary replacement parts and also in providing a courtesy car for the duration of the job. He was also not afraid to get his hands "dirty" dealing with "sticky issues".

bill norris

I've purchased many many vehicles in my 73 years from dealers, some honest and some not so much but I have yet to have the experience that I had with your salesperson.......Nermina Ibrahimovic. This young lady is top notch. Knows the product well. She answered all my questions on a particular vehicle that I was interested in and never hesitated for a second to give me information on that vehicle.....meaning she was completely familiar with the car! The process was quick and easy because she knew what the hell she was doing! Most salesmen at car dealerships don't have ready answers other than to say "let me check with my manager". Nermina never once was grasping for answers. Knowing your product gives off a sense of confidence from the buyer and the seller's representative and that means that Nermina is the car salesperson that I will seek out on my next automobile purchase!

Hernst Milfort

Excellent customer service! Whenever I needed something they were available for me. I wish this dealership wasn’t an hour away from me, still my preferred dealership over the surrounding ones in Fairfield county.

Alicia Canning

I love this place. They are so nice and know what they’re doing and I love ❤️ how they send videos of the work that needs to get done. Manesha has best hospitality as well as Jose. They really care and make you feel welcome.

Chris Criss

I DEALT WITH A GENTLEMAN BY THE NAME OF JOHN AND I WAS HAVING THE WORST WEEK EVER HE MADE SURE EVERY THING WAS TOOKEN CARE OF AND WVEN OFFERED ME A LOANER THEY HAVE TO BE THE BEST BMW DEALERSHIP ON THE EAST COAST CUSTOMER SERVICE WAS WONDERFUL I WILL RECOMMEND MY FRIENDS AND FAMILY MEMBERS TO BRING THEIR CAR TO NEW COUNTRY BMW THEY EVEN TOOK SOME MONEY OF THE ORIGINAL WORK ORDER FOR ME .. THANK YOU JOHN AND THANK YOU NEW COUNTRY I WISH ALL SERVICE WRITERS WERE THIS HELPFUL …

Matthew Scoll

I had a great experience at New Country. Manesha, my consultant was very helpful in getting my car in on short notice on a Friday afternoon and diagnosed promptly. Much appreciated and highly recommended!!

N Rodrigues

This is my first BMW and my second time at this dealership and I am very thrilled with this dealer. The staff was very friendly and professional and the service swift and prices reasonable. I especially loved the video of the auto inspection. It was very cool to see my vehicle serviced on my phone...thank you. Loved the experience at New Country and already recommended it to friends and family. Great job!!

876JAY

I always receive exceptional service from the service department. Service advisor John Thompson seems to always make it sure my concerns and questions are addressed in a timely manner…that man is a God sent.

Michael Santoro

Great customer service with a smile and plenty of helpfull people. Had a great 2022 x3 loaner for the day and fell in love with it. would recomend this dealership to any and all BMW owners

Go Ve

Amazing experience servicing my vehicle, from getting appt, to talking to advisor, to their waiting To room, to their shuttle service. First time there, still will rate them 5 stars. Areas of improvement => will share after next experience.

Phil Calusine

When my wife and I first walked into New Country BMW last month we were immediately greeted at the reception desk. From there we were introduced to Karim Tarabishy who helped us through the ordering and purchase process. We ordered a 2021 X1 and he was extremely helpful throughout the entire process. We took delivery last Saturday. I feel like I am more than just a customer and will give New Country BMW AND Karim my first consideration when it is time for another new vehicle. I highly recommend this dealership and Karim.

Beth Brady

Staff are exceptional. Service/experience is great!! Love my BMW 430 Ci, too. They go the extra mile every time.

2point8 (2point8)

A huge thank you to Julius at New Country BMW. He was more of a friend than a Client Advisor. Between him and their Business Manager Marco, they were transparent, honest, and helped tailor the perfect car buying experience. I couldn’t have asked for anything better, especially in the car market we’re currently in. Thanks to the whole team!

Jim M

Very professional and efficient service- dropped off the night before and maintenance completed by 10:30am the next day. Video inspection very mich appreciated.

Paul Vandal

Great experience throughout the whole journey of buying our new X5. Michael continued to keep me updated throughout the process and Raj and Marco helped make the delivery super smooth and enjoyable. Thank you team!

Valerie Eklund

There is no doubt the quality of the service from the minute you pull into the service area, until the time you sign your receipt - is absolutely top notch. I've never felt like I was oversold unnecessary services, and I've always been thoroughly impressed with the ability to communicate in a timely fashion and with the appropriate amount of details necessary to make educated decisions about my purchase. My only negative feedback would be that I find their prices to be a little higher than some other equally qualified service stations.. but nobody ever said owning a BMW was cheap!

Robin Garcia-Amaya

Wow. Where to begin! Without a doubt you are in the right place with New Country BMW. But even more important is working with David Santilli who exemplifies everything investing in a car SHOULD be. Patient, unendingly honest and compassionate - he’s like family (the kind you want to be around :)). He will go above and beyond to meet your needs…including the ones you didn’t know you had. Far exceeded my expectations in every way. And the service team-unreal. Truly-stop looking for another car or dealer…you’ve found it!

Mel Carter

I brought my car in for repairs and couldn't be more satisfied with my experience. Quick and easy drop off. Consistent communication and an expeditious check out. All questions were answered almost immediately. Great customer service at every level.

Thomas Tortorella

Great experience working with the Client Advisor/Sales Representative Michael and the Finance Managers Staci and Marco. They answered all my questions and never used any pushy sales tactics throughout the process. Positive experience from the order to delivery. Would do business with New Country BMW again!

sandra cianelli

I have always had a great experience with Hartford BMW. Brandon the GM has been one of the many reasons I keep going back. He and everyone I've encountered always goes above and beyond.

omar abuzaydeh

Pretty smooth Samy and Marco they were amazing and very helpful smooth sale thank you.

Earl O'Garro

Ericka was my service rep she was great she communicated throughout the entire service process. Jose was great with assigning a loaner car quickly and professionally. Great group at New Country BMW

Meghan Corkery

Very happy with my experience. Wonderful customer service and I love my new car!

Tony Petillo

New Country is a top notch dealer with an incredible service department. Car was finished in a timely manner. I would strongly recommend them to anyone in the market or just needing a good BMW repair shop.

Daryl J

Good buying experience. Samy, while being friendly, patient and knowledgeable, helped me throughout the process. I had tonsss of questions/concerns and he addressed each with A+ professionalism. I will recommend New Country Motors to others. Thank You

Ryan Rudolph

Expensive labor charges but Kurt helped me out and worked with me to provide creative discounting. They take care of everything and do not stop until it is fixed. Left my car in better and cleaner condition than when I brought it in.

D

I’ve been working with John Thompson since the start of the new year; the guy is a gentleman and a scholar. A class act every visit and seems to go beyond the call of duty. Such a great asset to your business. Sincerely Dan

Alex _

Its 2022 and as a consumer the entire car purchasing experience as well as expectations have dramatically shifted for the worse, except at New Country BMW. As the saying goes, choose a job you love, and you will never have to work a day in your life – this is exemplified by everyone at this dealership, from sales to finance and even service department. When the people working at a dealership are also avid owners of their vehicles, it only speaks to the level of trust and passion towards their product in addition to having unrivaled knowledge about the vehicles. Given supply side challenges in the market, I contacted close to 20 dealerships in search of an M vehicle with results wildly ranging in terms of timeline, cost, and professionalism – New Country was ahead of the competition by miles. When it came to timeline, they were candid, did not pretend to have an allocation they didn’t, with no promises too good to be true just to get a sale, said 4 months, got my vehicle in 4 months. On cost, they stuck to MSRP, while “unacceptable” by pre-pandemic times, can be considered a deal these days. Especially when considering sales practices at other dealers with “market adjustments” of $5 to $20K, non-refundable deposits, or supposedly mandatory undercoating / rust proofing / diamond encrusted gas cap at obscene mark ups. As for service, you will be treated like a person and not a number. Throughout the entire experience, timely, accurate, and detailed level of communication is what ultimately earned my trust and put my mind at ease. Thank you, Mark K., for being a gentleman and a BMW scholar. At the end of the day, whether its your 1st or 10th BMW, definitely give them a visit, you wont regret it. The level of satisfaction and fulfillment you feel doesn’t just end with the new vehicle but continues for long after as they welcome you with open arms to become a member of their family.

Eric Polinsky

My service advisor Manesha was excellent. I asked that my oil change and service check be completed by noon and she had it completed before 10am. She was very professional and pleasant to work with.

Corissa Wilson

Kurt was awesome! I would come back again and again if every service representative was as upfront and honest as him!

Frank Amat

Very nice place. Had gone in the see if I could view the new BMW i7. The reason was because is the Swarovski crystals used for the headlights. Heard so many things about it and wanted to see for myself.

Zack Williams

High quality service center. Impeccable service and customer support. Kurt was amazing at keeping me informed through out the entire process of my cars repair.

David Capobianco

I had 4 new tires put on. The price was very reasonable. Actually lowest price I had after shipping around. Staff was attentive and courteous. They made it very easy. Had a loaner ready and the car was done was ahead of schedule. Nice job New Country. .

Minnae Curry

Loved getting my service done! I was able to drop my car off early, receive a video of the technician showing what he found regarding my concerns, and overall quality customer service. My many thanks to the team and I’ll definitely continue trusting them with my vehicle.

keemon smith

My advisor is manesha I hope I spelled her name correct. She is awesome very professional and she will be the reason why I return to this BMW specific location.

Maynard Smith

I’m am very pleased with the service and their thorough attentiveness. Not only do they address/fix my specific issue, they also inform me about potential fixes that should be addressed.

Prabaharan Asokan

I and my wife purchased our brand new BMW X5 2021 vehicle here at Hartford New Country and am very happy with the customer service. Sales Associate Mark Kline was polite , professional and humble in explaining each and every aspect . Sales Manager Arpan was helpful in choosing the correct maintenance plan for us . Product genius Mike made us comfortable in guiding us about latest features . Overall it was a delightful experience. Folks are so good here .

Whaler4life

I had condensation in my drivers side light. Of course when I took it to the dealer, it had dried out. The technician agreed to wait a few days and the condensation returned, and it was covered under warranty. I definitely will be buying another BIMMER from New Country in Hartford, CT👍🏽 …

Jawz

Great dealership! Karim was our salesman, and he was wonderful. Very helpful, and knowledgeable. Couldn't have asked for a better experience. Thank you very much!

Jillian

Staff is always very knowledgeable and explains everything well, nice that they do a diagnostic of the vehicle even when you have it in for a simple repair or a recall.

CS Construction

From the moment I arrived at the dealership it was clear they value customer service. My salesman Justin Isenburg was a true professional. He listen very carefully to my specific wants and found me the exact vehicle with the specific options I wanted. He went so far above and beyond any salesman I have ever dealt with when purchasing a new vehicle. He made the purchasing process smooth and easy which was a big relief as most car buying experiences are difficult and more like work. I would highly recommend New Country BMW and specifically Justin as a salesman. Thanks again for a great car buying experience..

Alecia Davidson

John in service is always Awesome!!! Great job and Great Service!!! Also .. Had The Best experience with Nermina in sales .. she looked out for every thing I wanted to find in a car and had my best interests at heart. She went over every detail and was exceptional w/customer service!!! Highly recommend asking for her.

Raymond Romero

Excellent communication from John every step of the way. Videos of vehicle on lift are outstanding! Thank you!

Donna Johnson

One Service provider in particular needs more people skills. He once said to me "It is What it Is". Unacceptable when I have spent Thousands of dollars there in the last 13 yrs.....

Brandon Davis

I had a great experience purchasing my X3. I worked with David and he was professional and provided excellent customer service which made the car buying process easy. My BMW genius Brad was very helpful in getting me familiar with all of the car's features. I am happy with my purchase!

Lisa C

Brought car in for standard service. Comfortable waiting area with WiFi. Appreciate the extra time to do a video walk through of my car documenting the condition.

Elizabeth Cannone

It was very easy to bring my car in, have it serviced and make it to work on time. Everyone was very helpful and polite. The service department goes out of there way to accommodate your needs. Thank you!

Kim Parker

Josh the service manager has been very attentive and helpful getting some issues rectified,and Mike a salesman is always willing to help.

Chris Ròy

In for warranty service. Very happy with all customer services including shuttle service. All work done as expected and on time. Thank you.

Scott Tibbo

Our experience with New Country BMW for both sales and service has been consistently excellent! Thank you Manesha, Jackson, Staci and Bob!

Marc Fusco

I am extremely thrilled with my purchase from New Country BMW. I worked with Mike in sales, Marco in finance and Paulo, their BMW tech expert. The communication was prompt and professional. My sales representative Mike was very accommodating when it came to communicating via text, and he provided the “Online” experience I’ve been searching for. Mike never once gave me any bit of hassle, never played any hardball and he went out of his way to complete as much of the paperwork as possible prior to my scheduled pickup. The transaction was seamless, from initial consultation to driving off the lot. Marco was friendly, professional and a pleasure to do business with. Paulo really knew his BMW bells and whistles, and he helped me get everything setup and connected before driving off, which I was very appreciative of as a first time BMW owner. It was evident that New Country BMW wanted me as a customer and they were less concerned with the monetary figures, that is why New Country BMW will always have my business going forward. They are a dying breed of dealership that values the customer over their bottom line. New Country BMW understands the lasting impact of superb customer service and brand loyalty. I’ve had some horror story car buying experiences in the last few months, so I came to New Country a little on edge and they completely blew me away. I will, without a doubt, recommend Mike, Marco and Paulo to those in who are in the market for a BMW. Hats off to this crew!

Steve Holt

Great experience at New Country BMW! David Santilli my sales rep was very knowledgeable and informative through the whole sales process. Upon delivery Marco Marinelli and Raja Kayani were fantastic as well. Overall great and professional experience, I will buy from that team again!

Giaa St.Clair

I went to new country BMW in hardford for an oil change everyone Was very helpful, They took a Video of the undercarriage of my car and the work that they performed, I was very happy with the outcome.

Joan Sikorski

We had a great experience purchasing our X4. Mark Kline was very attentive and helped us though all the details and options we wanted n the car. He was a fantastic support for us - we asked a lot of questions and required much attention.Thank you.

Greg Poulakos

Good communication from start to finish. Thanks Kurt. Love the video review of all the observations and inspection points.

Kimberly Tormay

Kurt was very pleasant to work with. He was a great communicator and very professional.

Howard Crumpler Jr

Very smooth, i was treated very well. Will be back. Ask about the unlimited oil changes for 3 years.

Alphanzo Stokes

Big thank you to gm Brandon a guy that really knows the meaning of customer service. Really makes you feel appreciated.enjoyed my visit thank you.

ThatOne Shawn

Fast service and friendly my helper was cam he helped me purchase a emblem and gave me good recommendations for my preferences thanks

Chris Busca

I recently purchased a 2016 X5 from Mark. He was incredibly knowledgeable, helpful, honest and fun to work with. He took the time to understand my situation, preferences and budget. He answered all my questions and offered advice, resulting in the best decision for my family. Marco, in the finance department, was also amazing. The showroom is immaculate, inviting and lively! Great experience all around. Quick, organized and friendly. Very pleased! Highly recommended!

David Echevarria

Hello my service advisor was Brandon honestly he goes well out of his way to make sure the customer gets all the answers that they need he’s knowledgeable even when I got impatient and upset and rude he still remain polite and help me out with whatever he could even a month and a half later I still had questions and he still answers them

Bryan canfield

So this was my first time going here as I just got my BMW a few months ago. All around was not terrible service but there could be some improvements. Like the fact that they waited for me to respond to a text to work on my car even though I had signed the envelope for overnight drop off giving them permission which held up my day alot unfortunately and made me late for work when I had requested to have my car back by 12. I had to go early to pick up my car as that was the only time my ride could bring me and waited 3hrs to get my car just for a brake fluid change. The only person that was actually friendly and actually talked to me would be my service advisor Ryan, super friendly guy and helpful. He is the only reason why I'll even consider coming back here to get service done next time it's due.

Manik Choudhary

Excellent service department that took my car on short notice (same day) and provided me with quick and excellent service. Addition, they recorded a very detailed video inspection of my car and uploaded it to which was a really nice touch and I strongly appreciate it. Manesha was excellent to work with. The department also cleaned my car and it felt like a new car again. Thank you and highly recommend this place for all BMW service.

Mark LaVigne

top-notch service over around. Totally professional advisor, loaner program, and the cashier was so delightful to deal with. I do like the idea of emailing the work that needs to be done through a video. Unfortunately I am mechanic there were some things that were said there were a little over the top. You do have an overall Flawless system. You couldn’t ask for a better experience. I used to work for new country along time ago and the building is fantastic. State of the art experience.

Eric Grzegorski

Recently purchased a X3 at New Country and couldn’t have asked for a better experience. After building out the car, it arrived just 4 later looking absolutely pristine. Jeremy was a fantastic sales rep and consistently stayed in contact throughout the duration of the build. Once it arrived I was in the dealership 2 days later. Marco was transparent and very helpful through the financing answering all question I had. I couldn’t be happier with my purchase and would 100% recommend this dealer to anyone looking for a new vehicle.

Christine Gondek

I had a wonderful experience purchasing my BMW X3 from New Country BMW. Everyone there is so knowledgeable and extremely helpful. It was a very smooth process. I highly recommend them to anyone that is in the market for a new or used BMW!

Lenny Bryan

Everyone was pleasant but I prefer BMW of PortChester as they offer a complimentary car wash with every service.

George Stohr

What a great experience in purchasing a new car when buying anything these days can be a challenge. Karim and the entire staff were friendly, fair and honest. It was a pleasure working with them.

Ramesh Dhar

Excellent service. Very good service team. I have servicing my bmw 528 for last 13 years.

Glen Mulrenan

I arrived late on a Friday afternoon with a flat tire and they were very busy with repairs but they went out of their way to help me out and replace my tire. I am very appreciative of their fantastic service and professionalism.

M Z

Quick, reliable, kind, and helpful!! Ryan is one of the best service advisors, and always finds a way to make my experience a better time with great customer service and also double checking to make sure my service plan covers the work that needs to be done.

allonzo hines

It was good,i was assisted with great honesty....an felt comfortable with my options!👌🏼 So i definitely recommend! …

Dermaine Forbes

My service advisor was great he keep me updated on what was going on with my car

Susan Patricelli Regan

I had an issue with the Service Department at New Country BMW, however, that has been sufficiently corrected with courteous and efficient follow up by Brandon Small, General Manager. Thus, my confidence has been restored in this dealership's ability to provide excellent service.

Corey Barrett

Bought a 2015 BMW X5 from this dealership. I couldn’t be more happy with more purchase. From the sales rep to the finance and the product specialist, all of them were tremendous. Highly knowledgeable, courteous and professional. Best experience I have ever had at a dealership. Can’t forget the vehicle, even though it was a 2015, it looks brand new.

Carol Boardman - Scruse

I received a call from the manager to rectify the situation! As I understand everyone is busy and has other customers they will make sure to answer back in a timely manner and I am again satisfied with BMW as they called back to address the situation and didn’t leave it alone !

Tony Tee

Great working with John. Kept me updated on status of work and thought it was cool getting the video from the repair tech

Chad Best

Worked with Julius at New Country BMW. The experience was quick and seamless and he was a pleasure to do business with. I would absolutely buy from Julius and this dealership again.

Myra Maldonado

I have always had a pleasant experience at this place it's new country BMW. Anne-Marie has always been a huge help I'm purchasing my X1 from them was the best thing I have ever done.. I enjoy my car very much and and the service department is always on point. I do recommend going here to anyone and to all my friends as I've been doing. Each person has been professional, courteous.

Wanda McCormack

The experience was extremely efficient and all individual settings were restored to the driver specifications. The waiting area was spacious and quiet despite others being present. Very well done…Thank You!

Alex Psillos

I just picked up my 2022 X3M Comp from New Country BMW and had a great experience dealing with the folks there. The staff is very kind and knowledgeable. Edwin was a great help throughout the sales process. He treated me with respect and took the time to go over all the details in ordering my custom car. Not to mention he was not pushing for a sale, altogether it was a relaxed pleasant environment. Marco, in financing, was very genial and informative. At the end, Paulo helped to show me all the key features of my new X3MC and was super engaging and detailed (I promise I’ll keep it under 100). Overall, it was a great experience and I would highly recommend New Country BMW. Thanks guys!

Stephanie Sales

We just bought our own 2022 BMW X3 from Jeremy at New County in Hartford. This is our first BMW and luxury car. He was so helpful and informative while we did our test drive and he also wasn’t your typical pushy sales guy. Personable and excellent customer service. When we came to pick up the car Stacy was professional and efficient in getting us in our out and reviewing all our contract documentation and Paulo was awesome at walking us through all the features and technology of our new car. All and all they are personable, professional, efficient and committed to giving great customer service! We are very happy with our new car.

Ardent Ventures

Worked with Julius Brown to buy a new 5 series - 2022. Went as smooth as it can go in today's world with global shipping delays and all. Julius kept me informed the entire time and made sure we had a smooth transaction all the way through. The price never changed from day 1 until pickup day - which is what really impressed me. No hidden fees or any BS. Just professional from start to finish. Thank you!

Richard Greene

I brought my 2020 BMW 540iX to the New Country BMW Service Department because they recommended that the Encoding Control Unit be programmed with new software to correct the situation that my keyless entry system was not recognizing my key fob for doors, trunk or ignition. I trusted their recommendation and it appears that the situation has now been corrected. Great job, New Country! I just had my car serviced at New Country BMW again and they pointed out that I could save money on my service by purchasing an extended service plan which was cheaper and covered me for 2 more years. I thank them for that.

Julie Podier

Very informative especially love the shuttle services definitely doesn’t have that in boston

Colman Glagovich

The team at New Country is very friendly and willing to help! I had a great experience buying a car from them

Joseph Cruz

Mr. Ryan was very attentive, And help me resolve all of my issues I had with my vehicle. Thank you new country BMW dealership

Shellyk Andrews

Once again I had the upmost best experience buying my second vehicle from New Country! Micheal my sales man was great! Accommodated my needs. I thank each and every person I was in contact with throughout this entire process! Loving my new ride!

Mj De

First time ever going to this BMW dealership service and I have to say the service department was amazing! My service advisor Kurt, took great care of everything from start to finish. He was very clear in the information of what was needed and why even provided a video of the issues from the mechanics as proof this was the problem prior to doing the work. Highly recommend.

Liz Abele

Everyone was so pleasant and helpful! The manager Josh runs a great service department! Very pleased!

Aschly Daggett

Today I had my first service appointment at New Country BMW and I am so impressed and thankful for the high quality service I received. The service took exactly as long as they quoted and the tech made an incredible video recapping the work performed and answering my questions. Thank you for amazing and timely service.

John O'Brien

I have always had great service at NCM for all my BMWs and there have been many(17) since 1973. Today’s service was on my 1972 3.0 CS which I would not have just anyone service! Kurt is a truly outstanding service advisor and I trust the technicians who always do a great job! I am totally satisfied with NCM in all respects and highly recommend them for sales and service! John J OBrien

Tatiana Nelson

As long as I have a BMW this is where I will be going. I have been going here since 2016, and I have never had a negative thing to say about their customer service. A little pricey but the price is worth the services. Today I had Ryan as my service advisor and he was great and patient with me.

Eshe W

Although the dealerships try to get you for every quarter when you go. I actually enjoy the staff here. My service was good and I like the video inspection they give. I actually had very good conversations and learned a thing or two from my shuttle drivers!

Timothy Franklin

I continue to be very impressed with the service department.. My service advisor Kurt has been invaluable in helping to recommend a course of action to return the most value to me as a customer, which I really appreciate. The technicians are very thorough… I especially like the video walkthroughs of the diagnosis and recommendations. My experience with the service department has me considering buying a new BMW from New Country BMW, which I consider an endorsement of the service department and their approach to servicing their customers.

Bruce Angulo

Had a wonderful experience with New Country BMW! Karim is the go to person hands down at the dealership! He made the purchase very simple and quick! If you happen to be at New Country BMW, ask for Karim and he'll definitely hook it up!

John Capodice

Samy in Sales was amazing! He made the process enjoyable and went above and beyond for the customer! I highly recommend him and the dealership. If you want to buy a BMW see Samy as he is thorough, patient and trustworthy.

Pellegrino

Beautiful dealership with friendly professional staff. Great experience from start to finish. Client advisor Edwin Torres is excellent and provided a flawless and smooth customer experience. Product Genius Raja Kayani is knowledgeable, patient and friendly. Raja and Edwin did a great job explaining important features of the vehicle and made sure all my questions were answered before I drove off. I love my new car from New Country BMW!

Robert Williams

My service representative was very professional and patient always takes good care I appreciate the service every time

Kevin Brown

The service was professional and on time. Kurt was very knowledgeable and kept me informed of the repair

Cherie Greene

David and all the staff are absolutely the BEST! as are the vehicles they sell!

Bonnie Frascadore

Wide range of appointment options Pleasant staff; excellent service Excellent coffee and snack options while waiting

Michael Boshuyzen

Brought my car in for a brake job, noticed it was making a noise after picking up. They took the car back in, provided me with a rental, resolved the problem and delivered my car back to me at no cost. Mistakes happen, and I’m glad to say they went the extra mile to ensure they resolved it.

Joe keogan

This is an easy process. Drop off my car, get a shuttle to my home, and shuttle back to the dealership for pickup. Work was done quickly and without issue in time for dinner. Lol. Very simple.

Tammy Tefft

I’m in for an oil change and all representatives were friendly and attentive. My car was done being serviced within the time frame they quoted . Waiting area was very upscale with amenities! Excellent service!

Joe Mentasti

Everyone very helpful and accommodating. Just a great overall experience.

Gail Golden

Great experience. Friendly staff. Love that they took a video of the inspection and sent it to me in real time. Easy in and out. 5 stars!

Dereck Osei-Assibey

Kurt Sandstorm was very pleasant .They did a thorough review of the vehicle after the oil change and gave me advice on what needed to be done to the vehicle.I was very pleased and excited the service was top notch .Kurt is an asset to the company.I would give him more stars if I could.I will be forever doing all my service at New country BMW.

Troy DeLeon

World class experience at New Country. From start to finish, each member of the team was more than helpful, gracious and friendly. A huge shoutout to Chris, Dave, Marco and Raj. Couldn’t have been a smoother process. Greatly appreciate all of you

KATHLEEN FERRUCCI

My husband and I recently purchased another BMW. I was apprehensive about buying during the pandemic but Karim, our Advisor, was extremely accommodating . Karim is a true professional that made our car buying experience wonderful. Needless to say, the car is wonderful too!

Heiko Giesberg

Our experience with New Country BMW Service was overall very positive. Chris (our assigned representative) was extremely proactive in keeping us notified during the process. Our vehicle was in service for over a month. We had repair work on the Turbo feature. August is a month of Holiday in Germany, so we had to wait to get our vehicle repaired. While I am extremely happy with the service that was performed, am a little concerned with the vehicle overall. At 50K is not a lot of miles on a vehicle, and to get issues with the Turbo on an X3 with the miles it has, seems a bit concerning. We only use premium gasoline as well as maintain the vehicle in compliance with scheduled service. After research, it is common for Turbo issues to surface, and it seems oil changes should be performed prior to service schedules. Although the Turbo repairs were honored under warranty even though we were over the warranty miles, am concerned it may not be covered in the future if another problem with the Turbo happens again. Aside of the vehicle, the service and support from New Country BMW was very impressive. Thank you!

chakki D

I am very satisfied with the customer care and maintenance provided to the car. Very professional services and very clear updates with video recording and documentation.

Matthew Jenkelunas

My service rep, Ryan T., was very knowledgeable regarding what I needed and kept me updated throughout the day, using layman's terms that I could follow. Plus, he was extremely personable! The experience from the start was exceptional. From having my door opened to my shuttle driver. It would be wrong to trust my UDM to another service center.

Matthew Carino

Mark Kline was sincerely the best salesperson I’ve ever worked with. The transaction was so smooth I couldn’t be happier. Marco in finance was also amazing. Would leave a higher rating if I could. Best. Day. Ever!

Patricia Flemmings

Excellent customer service in service department. I called 15 minutes prior to appointment and they were able to take me in. I loved the fact that the shop was not crowded with people and the wait was not tiresome! The snacks and drinks were also a BONUS! Will come again soon! Experience felt personable!

Harriet Cook

Wow I’m amazed at how friendly Brandon was . And I’m absolutely taken back by the videos they send you as the service is being done. Definitely feel comfortable here we will definitely be back for our next service. Thank you Brandon!!

Ryan Marsee

Great support and service. Anthony is awesome.

John Geary

Would like to thank Nermina, client advisor, for her help in making my transaction a success and in a short amount of time. Would like to thank Marcus, business manager, for his courteous manner and getting us through the finance documents. Love the car, thanks

Yolo

Ryan was my service consultant. He was my consultant the last time as well. He’s very helpful and responsive. I love how the mechanic sends a video of what the issues are with your car, it makes me feel as if I can trust them more. I’ve had experiences in the past in which I’ve been ripped off and had to go back and complain but not here! I even contacted my salesman regarding an issue with the car and got it covered. Very respectable dealership! Highly recommend! Ryan is awesome!

Paul Frickenhaus

The folks at New Country did a masterful job, not only in performing a complex assessment of a potentially serious issue with the engine of my car, but also educated me on the method and results of the job performed.

Mike H

Great service experience from check-in, to getting the loaner car, to the easy return and check-out.

Susan Dworman

My Service appointment went extremely well, from checking in with my Service Advisor to getting a loaner to picking up my car when the service was completed.

Tim McClelland

I simply have to write a little review to New Country BMW for an exceptional experience with the purchase from their collection of used vehicles. After months of looking for a used Jeep, New Country acquired just what I had been looking for in a recent customer trade in. When I called to inquire about the Jeep I explained that I lived over an hour away and didn’t want to waste their time or my time if the vehicle had any issues. I was put in touch with a young salesman, Karim, who was outstanding to work with. Right away he took the time to walk around the car with me virtually and answered each and every question I had regarding the car itself, extra fees beyond the online listing, and we discussed financing options. As I said, Karim was nothing but polite, professional and always took the time to promptly answer any questions I had whether a quick call or text message. I made the drive to take a look at the vehicle, and it was in great shape, no issues that I could see while looking it over. We took it for a short test drive and I quickly made the decision to move forward with the purchase. I told him that I planned to get financing through a credit union, and he also looked to see if their financing could beat the rate I obtained (which it didn’t this time). He was understanding and didn’t even once pressure me to change my mind. So we moved forward, and again, he went the extra mile on the day of delivery, all I can say is I wouldn’t ever ask anyone to go out of their way for me, but he offered, which helped out for some personal plans I had over the coming weekend and beyond. Karim was beyond helpful. I also got to work with Marco, who helped close the sale on the day of delivery. He was also polite and professional and easy to work with, as we signed all of the necessary documents to complete the transaction. My only suggestion (especially since I was financing outside of them) would be to offer the additional amenities a little sooner than sitting down at close. I opted for an extended powertrain warranty, which was honestly a sweet deal, but it would also be nice to sleep on it since it’s an additional cost. But like I said, no complaints in working with these guys whatsoever. One final item of great appreciation was the amazing job their team did on handing the Jeep off to me after completion purchase. Inside and out the vehicle was immaculate. Super sharp detailing inside and out, I thank them for making me feel like a truly valued customer! If I was more of a BMW guy, I would definitely purchase their brand, or if I see they have anything I like in their inventory in the future, I will definitely remain of customer of theirs purely for the fact of their professionalism and not feeling pressured in making decisions. Thank you New Country BMW team, you definitely have some great employees and I’m glad to have had the opportunity to work directly with two of them.

SGTB .William

Friendly efficient service and great people. Every time my car is serviced or repaired I am extremely impressed by the commitment to great service this team of experts delivers. If you think BMWs are amazing cars, wait 'til you meet these people.

Jim Tamburro

This is our 4th car from New Country. The service is always great. Our sales person Karim Tarabishy made the process as simple as it could possibly be. Marco in finance made the least fun part of buying a car quick and easy. Thank you!

Mahajee Crudup

My experience with New Country was the best. I recently purchased a Jeep Wrangler, yes a Jeep Wrangler. My sales person Nermina was awesome…she took her time with me, she answered all of my questions and gave me a great deal. Not only was she the best, but my finance guy Marco made me feel very comfortable, respected my decisions and walked me through step-by-step all the financials. I would recommend this team to anyone looking for a vehicle and pleasant and comfortable experience. (MC)

Chelsea Martinez

Michael and Marcus were phenomenal. Stellar customer service! Would absolutely buy here again! Thank you, wonderful team!

Scott C

Extra Helpful, Courteous and Thorough... what more could one want in a Dealership and it's Staff?!

William Earls

Issues with walkin customers lax in that priority.Regardless of your dress!!! Fail to regard A customer is a customer Services create business lax will make a sale to a competition - Lexus is next door

Louie L

I had a great experience with New Country BMW. Mark was quick to respond to all my inquiries and accommodating with my request. The finance manager Marco was also able to get us a great rate and made this process with ease.

Howard Frydman

Review- Thank you Bmw and Team John- much appreciation. John made it very easy to take care of my repair. Set up appointment, set up a ride home and pick up- Your drivers were courteous, friendly and on time. And so was my car repair- all work done as specified. Much appreciation to all at BMW- ***** 5 Star Service all the way- Please give Jason and his team a raise they deserve it or take them out to lunch- Thank you!!

Sara Stankus

My husband and I had a great experience with New Country BMW. Tim and Seth took excellent care of us from start to finish and went above and beyond our expectations to deliver a fantastic customer experience! They even put a bow on my car for Christmas! They get an 11 out of 10 for customer service.

James Gaskins

In general, i really like this dealership. Mostly great people. This review is for service. The drop off went great. Very helpful greeting, detailed service visit review and loaner was ready. Upon pick up i was directed to the cashier to pay. There was no review of the services performed or how the discount was applied. I would seriously like to review the findings, services provided, and what I am paying for before paying and picking up my car.

J F

Needed some work done. They are expensive but if you schedule far enough in advance you can get a loaner. If your car is with them long enough it ends up being worth it as rental car fees are expensive these days. Monesha and Brandon have both been helpful.

Diane Q McHugh

We were greeted the minute we walked in the showroom and directed to someone who could help us right away. This was definitely not the experience we had at a different dealership just minutes prior to coming here. David helped me identify what was important to me in a vehicle & within moments we were taking a test drive! Loved the vehicle & in under two hours, I was on the road with my new car! Awesome experience with helpful & friendly staff! I highly recommend this place!

quickc57

From the very beginning we were feeling good about the decision to buy our first BMW from this dealership, and we definitely right. Our sales person (Michael Iancu) was both personable and professional. He could not have been more accommodating. They gave us exactly what we knew we could get for our trade in delivered on every promise that was made. The whole staff made this one of the best car buying experiences we ever had. I would highly recommend this dealership to anyone in the market for a BMW to give them a call. You won't be disappointed. Thank you to all. Carl Carter Pamela Austin

Nicole Bellefleur

Marco was incredible and was able to really help me make the right decision. He showed me different options and described each difference on the models and sizes. I really felt super informed in my decision. He wasn’t pushy and didn’t make me feel like i needed to sign. I was able to take a step back and think. New Country made the decision simple and pain free. It wasn’t complicated. I went in and was able to get the car detailed and able to take it home within a couple hours. I’ve been to many dealerships and have felt pushed and like a business deal. I highly recommend this dealership. Marco help me get a good deal. He also heard a noise while we were test driving the car and made sure it got checked out and fixed before he sold it to me. The car was very up to par and not just a salesman trying to make a sale. I would definitely go back there.

Tamara Candice

I had a great experience at this dealer today! It took 3 hrs from start to finish for me to leave with the X1 I purchased. Mark was really great. Never pushy and really accommodating to all our questions and needs. I love my new car. This was the most pleasant car buying experience I’ve ever had.

Don A (Oh That Guy)

Great fast service when needed. Clean facilities and comfortable waiting area with snacks.

Jeff Blumberger

My service advisor Karen took the time to listen to my concerns and address them. The technician who worked on my car was detailed in his video review of my car and very professional in addressing the issues. I will definitely use New Country for future service and sales needs.

Cindy Zabinski

Great dealership and great people I worked with. Nermina Ibrahimovic was a great saleswoman. Marco made the paperwork easy and Raja Kayani was the best product genius. Highly recommend this team for your next car purchase.

Anne Allen

We recently purchased a 2019 BMW and were very pleased with the Customer Service provided by Mark Kline. His follow up to our questions and concerns were quickly addressed, and the purchase was smooth and easy.....thanks Mark!

Semir Hukic

The staff here is great. They’ve been very communicative with me throughout the whole service and were very easy to deal with. I’m usually cautious about leaving my car with dealerships as I’ve had instances before at other dealers where I didn’t feel like my vehicle was taken care of the way it should be but the staff here made me feel comfortable about leaving my car with them. Not once did I have to worry about it. Looking forward to working with them again!

Jaki S

Service team was friendly, knowledgeable, and EXTREMELY transparent regarding the pricey repairs that were needed on my vehicle. Worth going here for a few extra dollars to know you're being taken care of by ethical people. They've got a customer for life!

Leandra Knes

David Saltillo is a WONDERFUL sales person. He was SO responsive to all my car questions and wishes. I strongly recommend him. In addition, I found Paulo very helpful in explaining my new car to me and all its benefits. I am extremely pleased with my new BMW as well as New Country.

Denise Kukiel

Updated review, “the bmw we ordered back in January came in and Mark Kline did a great job coordinating the delivery and prep, Staci was great in helping us through all the financial documentation, Paul did a great job walking us through features and tech set-up and just recently Nermina was a great help in explaining a specific multi-phone set up option. All around great experience working with everyone at New Country.” We want to acknowledge the great experience we had working with Mark Kline and the extent of his efforts to advise, support and assist us in our purchase of a new 4 series convertible. The current market makes it difficult to see and experience the actual vehicle before purchase, however Mark arranged access to other 4 series vehicles that helped in our decision process. Mark (and Marco in Finance) were also very helpful in all associated paperwork to get the order processed. Highly recommended.

Stephanie Whitney

New Country BMW has provided me with excellent service since I purchased my vehicle from them this year. From Manesha and Kurt in the service department to the salesman Mike Iancu- they are all extremely helpful and go above and beyond. Highly recommend New Country to anyone looking for a BMW!

Weston Adams

The entire purchasing process was enjoyable and hassle free. Very unlike any other car buying experience I’ve ever had. I would definitely purchase from New Country again. Julius and Marko were wonderful to deal with.

Marc Hickok

Unreal service....I was taken car of at a time that was inconvenient to most dealerships hours, but was treated great and actually made for a great experience overall. The video walk through of what was done to my vehicle and how the brakes/struts were looking, was really a great feature.

Luisa DiCostanzo

Julius Brown was very helpful and not pushy at all like most salesmen. He made my purchase a simple and smooth transaction!!!

Andre Rodriguez

John Cone (Sales), recommended me to work with Service Advisor John Thompson at New Country. They were excellent- from their phone customer service, to diagnosis, to their transparency in what is wise for me to invest in fixing with our BMW, they were great. Love how they send you the video from the Texhnicians showing what needs to be done. Will def go back/recommend!

Heather Cisz

This is my 3rd BMW from New Country, and I highly doubt it’ll be my last. Karim was exceptional throughout the entire transaction, and Marco and Raja also helped to make everything seamless and easy. You get what you pay for, and aside from an amazing vehicle, the service here is five star all the way.

John Kennedy

From start to finish, the car buying experience at New Country BMW was awesome. Julius’ knowledge of the brand and attention to detail were great. While working with Marco in finance, we didn’t feel pushed to purchase items we didn’t want. All-in-all a positive experience! Thank-you!

AsiaNae' BG

Thank you BMW for such quick service and big thanks to Jose for being so efficient and helpful in time of need! Much appreciated

Maria A

New Country’s BMW staff of Michael Iancu, Marco Marinelli and BMW Product Genius, Raj did a spectacular job in support of our vehicle trade and purchase of a factory ordered 2022 X3 xDrive30i M Sport. First drive impressions; very driver enthusiast oriented vehicle, solid, excellent handling. Love the new leather seat aroma. Michael Iancu was very honest, informative and fair. He always quickly responded in less than 15 minutes with every question I asked. On the day of our purchase, a Saturday, Michael immediately responded to a text at 9:30 pm; that’s customer support. Marco Marinelli was able to get us a very low finance interest rate, with a significant reduced price extended warranty. He also gave us a price reduction with the M Sport option. Raj, the BMW Genius, help us set up Apple connect with our iPhones and showed us how to access all the car’s features for our personal configuration. We thank you for all their help and patience. Excellent dealership.

Bob Danek

Great experience buying a CPO BMW here. They are very upfront with everything and no typical used car salesman "BS". They did what they said they were going to do and stuck to it. The whole process was very professional and handled without any issues or drama. I recommend them to anyone looking for a new or used BMW.

Jessica Hoff

This being my first oil change with my car, I was very impressed with the experience that I had at this dealership. Staff was courteous and professional. The quoted wait time was accurate. They washed my vehicle, as well as sent me a guided video of the inspection. The waiting area was comfortable and clean. Thank you!

Jake Rotman

Best car buying experience I have ever had. Both John and Marco are incredibly pleasant and a breeze to work with. Wouldn’t go anywhere else for a new car!

Salvatore Palombizio

Great service. They listened to all my concerns and addressed each. Communication was great especially the video from the tech. Facility was clean and process was concise. Would return.

Eapen Mathew

Courteous staff. Easy to make scheduling change. Ryan advocated for an experience service tech to work on my vehicle. Lounge was comfortable. I did not avail myself of the beverages or snacks but they appeared appealing. I purchased the 3 year oil change package which is far less in cost for synthetic than foreign car shops I’ve seen. I also got the $10 discount for brake fluid from their website. They sent me the video of their inspection while on the lift, which I really appreciate. If a picture is worth a thousand words, what is the value of a video? Greatly augments my trust in the system. It was my first visit and I plan to return next year.

Todd Patrick

A BMW is not just a vehicle; it's a dream come true for many, myself included. That dream became a reality thanks to the knowledge, brand dedication, and low-stress experience that are fundamental characteristics of working with Karim Tarabishy at New Country BMW. Karim's knowledge of the BMW brand will help you decide on the best options and packages for your driving lifestyle. His brand dedication stands out as he wanted to make sure BMW is a fit, and you'll be a very happy person with all aspects of owning the ultimate driving machine. Most of all, Karim ensures a low-stress experience as he knows that patience and the right-fit make purchasing peace of mind rather than rushing you into a decision. Buying my first BMW was exciting; knowing I can drive a BMW is incredible. All thanks to Karim Tarabishy. In addition, Product Expert, Kevaughn did an excellent job showing me all of the features on my first BMW purchase.

Daniel Lavoie

Had an issue with my AC. Brandon in Service did a nice job keeping me updated on the repair. He explained my options and discussed next steps. Overall, very good experience

Evan Hahn

Mena was very professional and courteous when I spoke with her on the phone. She was very detailed on what was and would be happening during the process. Mark picked me up to bring me to the dealership and was equally professional and courteous. It was an overall very positive experience.

Lauren L

These guys are excellent. I had a wonderful experience. Go see Marco Marinelli. He worked with me and made sure I left with the right deal! Showroom is beyond impressive and the cars are top of the line. I’m loving my new BMW M440!

Colin Warner

I met with Senior Advisor, Mark Kline, who was beyond knowledgeable about the 328xi “unicorn” I purchased as well as a really nice guy. It was a pleasure working with him as he made me feel right at home from the start. I plan on doing business with him and his team for a very long time. Thank you.

Emily Eastty

Recently bought a new car from New Country BMW and could not have been more satisfied with my purchase and the service I received. The process of buying a car from New Country was smooth and easy from start to finish. Bob and Chris worked hard to find the perfect car for me, which I love and Julius made the process as stress free as possible. When it was time to pick up my car, Staci was delightful and took the time to answer my questions and ensured I was happy with everything. They even had the car ready with a bow!! Thank you New Country BMW!!

Juan Morales

I liked the video review of the vehicle inspection.

Raja Maharajh

Great experience. Service team is professional, courteous and most of all, extremely knowledgeable and helpful with resolving my issue. The team at BMW is top notch and Marissa in particular is amazingly. Have always had good experiences with this service team but Marissa took it up a notch with communicating with me and resolving my issue.

Angehl B

I absolutely love this place and the people. All the way From the GM to Jeremy and the BMW Genius associate Kevaughn, you really are a genius thank you thank you very much.

Teresa Mitchell

This was my first experience with BMW and I was extremely happy with New Country BMW. Michael was very knowledgeable and professional. He made sure to respond to all my questions and was readily available. The dealership was beautiful and the experience was seamless. From the initial phone contact to test driving the car to financing (Arpan was very helpful and thorough) to going over all the bells and whistles (thanks Paulo), I couldn’t be happier. Michael kept in contact with me throughout to make sure my needs were met and called to check on me a few days after I purchased the car to make sure I didn’t have any more questions. I would highly recommend New Country BMW and I hope to be back again.

Janica Quillia

I live about an hour away with a closer BMW dealer near me and still go to this location. They all always go above and beyond every experience/service appointment!

Llyod Jarvis

Awesome experience, Michael and Marco were awesome to work with. They were very professional, knowledgeable, and easy to communicate with. Great guys, you should be proud to have them on your team. I might add the car is awesome too!

Erich Pannenborg

Really great buying experience. Car and paperwork were ready when we arrived. We were in and out in an hour. We live in Massachusetts but drove here because of the great people in this dealership. This is our second car purchase here, and will be the first place we go for the next BMW.

yvonne dobre

I waited two hours for an oil change and for them to replace a wiper cartridge. I thought that was a very long time for what the service was. I had to go ask when my car would be done after waiting there 2 hours. Told they were backed up but not sure how that can happen if you need an appointment. Very discouraged at this service appointment.

E F

Very good dealership. I purchased a used car from them about a month ago and worked with Michael and Marco. Car was more or less as advertised (I was told no dings in the car, but there was one small ding). Marco was very knowledgeable about BMWs generally, and answered all my questions without the "uhh, I have to check" response that you normally get at a dealer because the sales people don't actually know what they are selling. I am from out of town and the communication was pretty good as well. I would buy another from this place.

Patricia Delaney

Had a lovely experience at BMW Service Department. Just in for routine oil change. All the employees and Service Advisors are professional and friendly. I waited for the vehicle. I was out within an hour. While there the technician sent me a video and status of the inspection. I thought that was a nice touch. I also spoke to Mark in Sales and he was extremely helpful with the multitude of questions I had with regard to turning in a lease. He was very knowledgeable and I appreciate that I did not feel rushed. Thank you New Country BMW. ☺

Obi Molokwu

New Country BMW is an awesome service center. The staff is very friendly and very transparent with your service issue. They status with you with timely updates and progress on your repairs while you wait. My Navigation system software was updated and the new version code uploaded successfully. Good job John Thompson!!

TK Buckley

Service advisor excellent. Work done well. Upset that car had a strong sweet smell when I picked it up. Though it could be coolant leak at first. Then found a strawberry cream Vape rolling on floor. Notified service advisor. Thought I might hear from service GM but I didn’t.

Eileen Grabowski

I waited in the dealership lounge while my car was being serviced. They have complimentary snacks and beverages and comfy chairs. I was told the wait would be 1 1/2 hours and that was exactly how long it took. They also do a complimentary car wash and vacuum. Very pleased with the service overall.

Scott

I had basic maintenance and a full car detail completed on my 7 series. My service advisor was awesome with communication regarding the job progress. The mechanics video walk through during his inspection was a great touch. Overall, it was a great service experience.

Nicholas S Mailloux

New Country BMW has always provide a first rate client experience, and the representative that I worked with was no exception. Ryan, I hope that New Country values your dedication as much as I did. Whoever is reading this, please ensure that the manager of the representative with whom I spoke with are aware that they have an amazingly selfless, kind-hearted, and loyal employee, working on the front line amidst all of this chaos, and providing clients with everything they are seeking in a customer/dealership relationship. Thank you very much for making my day with your kind-heartedness, professional demeanor, and a superb level of client experience!

Jess Boldyga

We had an excellent experience at New Country BMW. From the first step to the last, Dave took care of everything. They did not mark up the car over MSRP. Everything they told us was true and happened according to the schedule Dave said. I highly recommend purchasing a car at New Country BMW and be sure to ask for Dave S!

donna tuths

John provided excellent service. The work was done quickly. Good communication.

jeff majka

Always a great experience servicing my car at new country.

Paul Stone

This was my first experience at New Country and I must say that I was completely satisfied with my experience, Mark Kline my salesperson kept me informed with every detail of my transaction. On delivery day the red carpet was rolled out and I was handed my keys after a very thorough, but efficient paperwork session.....this dealership is a model of how a transaction should be done.

Neil Pastel

My interaction with the dealership and sales person we’re fine. The car that I requested took a short period of time before they found it. My main complaint is that when I picked up my X3 the individual from the Genius Bar that was supposed to review the car with me was not available. The instruction from the sales person was inadequate. My phone and voice recognition we’re not set up. The radio and set up of the stations were also not explained. I could see Karim was in a hurry and we were told to return in a month to answer any questions we might have. I got the feeling that once they had my check it was adios. I’ll be interested to see if the dealership responds to my complaint

David Morgan

Obviously the only place for some service repairs, and the service is excellent, but WOW expensive. BMWs are fantastic until they need a major repair (which is not often). BMW will sticker-shock you compared to other vehicle repairs.

Kathy Williams

Appointment was made with ease and when arriving for service everything was in the system making it easy to leave my car and pick up a loaner for the day. Chris kept me informed of what was going on through the day and I had planned on them having to order a part which proved to be the case. When I went in to leave the loaner and pick up my car everything was handled with ease.

James Cunningham

Michael was great to work with on my purchase. He enabled me to complete part of the process remotely so that our time in the dealership was efficient. He also delivered the car to my home. It was worth the drive from Boston!

Deb V

I worked with Seth. He is awesome. Not pushy. Gave me a chance to make up my mind on which car to buy. I ended up with a 2020 3 series with the M package. It’s a head turner. I got a great deal. I have purchased cars here before and have always had great service. Even though there is another dealership closer, this dealership is responsive. Go to New Country and ask for Seth. You won’t regret it!

Danielle Sobocinski

I had my car serviced today with New Country. Everything from start to finish was wonderful. Everyone was very professional and quick especially my advisor, Ryan.

Eric Thompson

Yesterday I took delivery of a 2022 530xi and can't thank the New Country Team for a great experience. From my sales professional, Salma Cole, to Marco in Finance, to Jaja Kayani (Product Genius...educated me on the car) everyone was very easy to work with...and very knowledgeable. There's nothing like a BMW and I'm happy to be back in one.

Barbara Arelt

New Country BMW has an outstanding service team that has never let me down. I get a loaner car if needed and have also waited during service in the clean be comfortable service area during shorter visits.

Melody Hatten

I've had the pleasure of working with New County BMW. Owner of a 2018 330e It been a pleasure! I would like to take time to Especially Thank Manesha Estabrook. You are truly a Gem.

Billy Breen

I drove down from New Hampshire last week because New Country had the model of a 3 series I wanted. Jackson Felix was extremely helpful, answering all my questions and getting back to me promptly. He was even checking in with me during his day off! The dealership itself was beautiful, very well kept and a very friendly staff that had no problem chatting with me while I was there. All in all this was a very pleasant experience and I would have no problem making the 2 hour drive again to work with them again. Last minute they even threw in a few extras for the car that I wasn't even expecting (carbon fiber lip spoiler & new, higher quality tires) I would definitely recommend Jackson Felix and New Country BMW to anyone that is looking to purchase a BMW. Thanks again everyone!

John Botezatorul

Great experience with our first BMW. Seth was phenomenal. He took his time to explain different aspects related to this car and helped us all the way. You are in good hands with him. We will be back!

Carmela Alberti

I am impressed with New Country BMW's service department. I was greeted when I arrived, they took my car into the shop on time and the work was completed within the time frame I was quoted. The waiting area is comfortable and staff was pleasant. I would definitely take my car here again!

Pamela Austin

Big thank you to Michael Iancu for making our first BMW experience so smooth and enjoyable! He answered every question, responded to every text and kept us up-to-date throughout the whole process! He is thorough, professional and thoughtful! The look on my husband’s face when he first saw the car was priceless… thank you! Also big thank you’s to Staci Davis and Michael Daniels for rounding out our experience. Can’t say enough good things about the team at New Country! We’ll recommend them and we’ll be back for sure

Paul

Excellent service and communication throughout the repair process.

John kinney

Fantastic end to end service every time. From the quality of scheduling and updating to the actual vehicle service and maintenance, I’ve used these folks for 10 plus years and have never had anything other than perfection. Highly recommended.

fernando sanchez

I flew out to New Country BMW from LA for a great deal on a BMW M440i. Everything i was told over the phone was presented on paper. No bait and switch. Marco and Edwin are true class professionals. A big Thank you to New Country BMW for an amazing experience.

Noraleen L

I cannot begin to say enough about what a great car dealership New Country is! It started with our awesome sales representative, Seth Falco. He is knowledgeable, professional and very personable. The FANTASTIC customer service has continued with the service department. I've never had better customer service from any setvice department ever and we've had a lot of different cars. I love how New Country texts a video of the inspection of your car so you can see exactly what work needs to be done and why. They literally show you the bottom/ insides of your car and explain everything as they go along in the video. Their communication is the BEST and that's something incredibly important. While all the service representatives are great, we've really enjoyed working with Marissa our last few times in. She's patient and kind. They are a classy dealership all around.

Brenda Berard

I left my phone in the courtesy vehicle and did not realize it for about 30 or so minutes. Once I did realize it I called the dealership immediately. They had already given the vehicle to another customer. They contacted the customer, confirmed the phone was in the car and then sent an employee out to the retrieve my phone. Now that is great customer service 😊

Maureen Keating

I just bought a new X3 from New Country BMW. It was a great experience from start to finish! Everyone was great to work with, especially Michael Iancu, my client advisor! Will definitely do business with them again!

Tyler Ross

My wife and I came to this dealership at the beginning of our search for a BMW X5. We worked with Mark Kline and couldn’t be happier with his services. He was prompt, personable and easy to talk to. We ended up finding our perfect vehicle elsewhere but that was only due to the dealership not having stock of what we wanted. Wish we could have bought from Mark!

conor long

Had the utmost pleasure of working with David Santilli. Not only did he make the experience extremely easy, but he went the extra mile to provide us updates on the status of our car as we waited for it to be built. I'd recommend working with David to anyone who wants a pleasant/punctual/no-stress experience.

Russell Burton

Walked into New Country in Feb. naively thinking they had all new cars available and after quickly, but nicely, being told about the allocation process I left with a mix of shame for not knowing and lack of hope to become a future M owner. Just over a week later, I received a text from Karim T, the absolute best sales professional, stating that they'd secured an allocation for me with a June delivery. Over the next four months, Karim responded to all my texts on status, and when the day came last week, he had my car delivered just as I'd asked -- with all the shipping wrapping still on it. A tremendous experience from beginning to end. When it's time to add to my fleet, I'll be coming right back to New Country. Thanks to the team, and especially Karim, for everything!

Kerry Walker

I want to leave a higher rating but in good conscience I can't. Bought a used vehicle from here (not a BMW). Simply put-- the amount of effort I as the customer had to do after the sale was not worth it. It wasn't until the GM got involved months later did my situation finally get resolved. It's unfortunate the way things unfolded, but I understand why they did-- It's just business. Suggestions to New Country going forward: improve communication between departments, don't rush paperwork that will (and did) cause headaches regarding warranty work, and use better judgement when subcontracting out jobs.

mev norige

I can’t say enough good things about the kindness, friendliness and professionalism that I encountered while shopping for a new BMW.I was lucky enough to deal with Michael, who was warm and knowledgeable and met all my needs. Although they did not have the specific 5 series I wanted in stock on their lot, Michael found what I was looking for and had it in 2 days! If you’re shopping or looking to lease, ask for michael! He made the entire process pain- free , and actually fun! I especially appreciated his continued support and correspondence, even after I drove my car off the lot. If I had a question, he would quickly text me back , and answer any questions or concerns I had. This dealership is an “ A+“ location. I would not go anywhere else for a BMW!

Megan Girolamo

Wonderful service from start to finish. Makes any service there an easy process.

Stephen McGuff

Awesome transaction - Stacie was great and very helpful

Jarek Rydzewski

Great service, John service adviser always help. Marcin , technician very knowledgeable. Quick , reliable service. Little overpriced, but that what all dealers are now.

Max Rodman

What service. I had my X1 serviced at New Country and Kurt and his team were exceptional. Fast, reliable and through. They even found a way to drop my car off at home as I was in meetings all day. The video walkthrough at the end was awesome. Great people and would never go any place else. Marc

Nick Sheridan

My service advisor Chris was amazing. He made good on my warranty that had just ended and kept me up to speed all along the way during my service with phone calls. Excellent service by him from start to end.

Jean Paul Uwimana

The service manager really knows how to treat customers. I made an appointment for a tire replacement, but when I arrived I was told that they didn't have the tire in stock and I had to go home and wait the next day while the tire was being ordered and installed. I complained to the service manager about it and he took responsibility for it and waived the labor fee which I think was a professional thing to do. All in all I was pleased with the service that they rendered and the management approach to the issue. Would definitely recommend.

Manny Cruz

Really great experience - Ryan made sure to give me a full detailed quote for the future when I need more work done on the car and broke down what exactly was needed line by line. The car itself after I got it back was in great shape, and they even washed it! Will definitely be coming back!

Cindy Simerly

We purchased a RAV 4 from New Country BMW. Nermina was are sales person, what a great job she did. She was very thorough, professional, and made the sale very pleasant. I would highly recommend this Dealership and Nermina

Tami Cherdack Sherman

Everyone at new country was helpful and polite today. First off, It IS very pricy, but they do know the cars well, and they do stand by their work. Dale is the best coordinator and has been here since I’ve come for a few years now. She worked with me today and it went very well. Kurt is helpful and has been here awhile, also. It’s best to see familiar knowledgeable staff! The loaner cars are increasingly harder to come by, however the convenient shuttle service will take you anywhere & pick you up again. A young student Drew and a kind older retired gentleman shuttled me around with no problem, and no waiting. It’s a great option!

Robin Peterson

I highly recommend Julius from New Country BMW. A++++++ customer service. He kept me updated on my car throughout the buying process and delivered it to me personally today and walked me through how to set up the features. He answered all my questions and made sure I had his cell phone in case I have any questions later. Super personable. Best car buying experience I’ve ever had. I found the car I wanted online, called BMW and spoke to Julius, he overnighted me paperwork with an overnight UPS form so I could sign and send paperwork back. He registered and delivered the car. I never had to go to the dealership. How is that for service! I highly recommend Julius if you are in the market for a car.

Miguel Kirby

Kurt had amazing customer service skills, he gets it. He is genuinely a great person that clearly cares about people. He made me feel like I was the only customer. Thank you. Kudos to Jessica also for the quick appointment and her friendly personality!!!!!!

Matt Davis

Excellent customer service. I recently took my 330xi in for the first time to receive repairs, it only took a day and I was very happy with the work done. I highly recommend Bobby King (Service Advisor) he helped me as soon as I arrived and provided me with a loaner vehicle.

Daniela Manna

Wonderful customer service from Manesha. Very helpful in resolving an issue with BMW corporate. Best experience with dealership service. Will definitely come back for service.

R Condell

Just purchased my 3rd BMW from Jeremy! He always provides great service backed by a terrific team of professionals including Bob, Brad & Staci. Service team does a wonderful job and always easy to deal with too. Highly recommend the New Country team!!

Michelle Mathis

John T has excellent superb customer service, listening skills. Even though I informed New Country that my sensor light cane on, no one in the following up department has gotten back to me.

Nicholas Fusaro

Just purchased brand new 2019 X5. I don’t know where to begin. Top notch white glove treatment. Jeff K was the best salesman I’ve ever dealt with. He made the process easy. You can tell he loves his job because he was knowledgeable about all aspects of the process, return my phone call and emails within minutes, and accommodated me in every way. Kevaughn was great as well. Very informative and showed me things that would take me hours to figure out. Lastly, Karpan, what an easy 30 minutes to complete all financing paper work. He was Helpful and took his time to make sure everything was precise and error free. The overall service at dealer was second to none. Jeff, I would refer you to anyone thinking of getting BMW even if they had to travel 65+ miles as I did. Thank you to the new country BMW team and I will look forward to continuing business in the future.

Ashley Bull

This was by far the smoothest transaction I've ever had with purchasing/leasing a car. Michael was awesome to work with. He did not beat around the bush when it came to price, was a straight shooter and truly treated me as an individual instead of a sale. For as long as I choose to drive BMW Michael will be the go to guy for myself and family.

Nick Simpson

I am a big BMW fan at heart and have owned many in my lifetime. We had come in looking for a performance SUV and had the pleasure of working with David Santilli. David pulled out all the stops for introducing us to the new X5M and X3M. We settled on the X3M competition, which we had to build from the factory after David had looked for one in the rest of the US. David ensured the car was delivered in the earliest communicated time frame and guided us perfectly through the process. He was not your traditional car salesman. He communicated when we messaged him after hours and on weekends if we sent him questions and never "bothered" us like what happens with other dealers. He went beyond all expectations and answered all of the tough questions with confidence and clarity. Not only did the car exceed our expectations but so did David and his team. Thanks to all the support from New Country BMW and if you're looking for one, don't hesitate to ask for David Santilli, you will not be disappointed.

Dave O

New Country is a great place to buy a BMW. The whole staff goes out of their way to help with the purchase and to make you feel welcome. During the building of our new X3, Jeremy kept us updated on the status of it and worked with us on some changes that BMW made during the build process. This is now our third BMW we purchased from New Country.

Not Available

Bought a new car from New Country (worked with Michael) recently and also traded one in. Had an outstanding experience here. They were great with communication about the incoming car, and hassle free with the trade in.

Charles Claughsey

The issue was diagnosed and repaired professionally and in a timely manner. I appreciate the excellent communication with Erica.

Matt LeBlanc

Marco was an excellent salesman. He wasn’t pushy at all and was very helpful with every step of the transaction. When it was time to leave Kevaughn spent a half hour with me going over the cars features and made sure I was comfortable with them before pulling off the lot

Timothy Healey

Appointment commenced on time, completed early. Troy was excellent in providing me with a Courtesy Loaner Car. Service Advisor John was personable, professional and provided accurate & timely details. New Country BMW continues to receive my highest marks for customer satisfaction.

Amy Lelasher

I just want to say a big thanks to Chris Barbersec and the New Country BMW service department for their support on my 09’ 328xi this week. I had AAA service tow it in and within a day it was fixed. The staff there was extremely professional and clear in the necessary repairs we needed to my car. When you buy a BMW, you pay for quality in the make of the car and also a high level of service. Thanks again for your continued assistance - great job. Sincerely Amy and Kevin LeLasher

Kim Olbrias

We had a truly wonderful experience at New Country BMW. David our salesman was professional, knowledgeable, and very sensitive to our requirements concerning our new car. We highly recommend him and New Country for a BMW. New Country was also fantastic with the buying process they didn't try to sell us on unnecessary upgrades. We are very happy with our purchase. Thank you so much David.

Theodore Freeman

The team at New Country went above and beyond to get parts ordered and my car serviced so that I could return safely to the road. I really appreciate the incomparable customer support that I’ve experienced so far! I’d definitely recommend New Country BMW for all of your BMW needs!

Dan Gio

My first experience with this dealerships service department was excellent! New Country is well staffed and equipped. Given one days notice I was able to get much needed work done quickly and for a great price. Not to mention they made a loaner available immediately upon request. My experience at other BMW dealerships has been costly and underwhelming. If choosing, even if it means a few more minutes drive from home, New Country will most likely have you turned around from service quicker than their competitors.

Evonne

I recently purchased a BMW from New Country BMW in Hartford, CT and the customer service was exceptional. The Client Advisor, Seth F., was absolutely wonderful to work with. When I arrived at the dealership, I was debating on the car make but at the end of my discussion with Seth, I knew that BMW was the car I wanted to purchase. He was patient with all my questions, attentive to the things that I wanted in a vehicle and extremely knowledgeable. He assisted with determining the BMW model that would work best for my family and I. I highly recommend Seth, as a Client Advisor, to anyone who is looking to purchase a BMW. Upon picking up my new vehicle, Seth had us meet with Paulo D., who is a BMW Genius, and he certainly is. I had no concerns that our experience when picking up the vehicle would be any different than the experience we had with Seth, which was exceptional customer service. Paulo was extremely patient with all my questions, as this was the first time I was owning a BMW. He was extremely knowledgeable and made sure to go over all the car features, some even more than once, to ensure I felt comfortable before driving away in my new vehicle. Paulo's customer service and teaching skills are exceptional. I highly recommend Paulo, as a BMW Genius. I have purchased vehicles at other dealerships and I have never experienced the customer focus that Seth and Paulo demonstrated. BMW is very fortunate to have these two individuals as employees.

Kimberly Petrone

Karim is an amazing salesperson! He was so helpful and worked with us over time to find the right car at a price point we were comfortable with. He was patient, knowledgeable and made the whole experience enjoyable.He never pressured us. By the end of the process we felt like he was a good friend. We look forward to many more car buying experiences in the future! with Karim.

donnah rochester

Had an appointment for encore visit! Kevaughn was extremely knowledgeable about my vehicle and helped me understand all of the features afforded to me. He provided excellent customer service! He was flexible scheduling around my availability. I will reach if I have further questions as I am confident he will be able to help me.

Noelified

Easy drop off, Jason my SA was very thorough listening and documenting reason for service appointment. Easy pickup, price of services fair as expected. Scheduled early enough to have a courtesy vehicle, which was a very clean 2019, not some pit junker like others may offer. Overall great experience as usual.

John

Manesha, my service advisor was very helpful and reliable. Each time the cars require service, it's good to know that someone is paying attention to the details. I would highly recommend scheduling with Manesha for future service appointments.

Diana Hernandez

Kurt was great! He showed the appropriate amount of empathy and urgency to get my BMW 2014 back on the road again.

Marie Bodensiek

My husband and I recently bought a car from Jeff Kierstein. He was very patient with us and extremely helpful. He took the time to thoroughly explain the difference between the 2 models we were considering and helped us get the best deal. I would definitely recommend him and buy from him again. After the purchase of our vehicle Jeff introduced us to Kevaughn who went over all of the features in the car and it was a lot! He was very helpful and let us know we could contact him at any time if we still had questions about the different features. Staci was also excellent regarding the financing. We changed our mind and wanted to add additional tire/wheel protection and she gladly redid the paperwork and did not make us feel as though we were causing her additional work which was really nice. Everyone we interacted with at New Country was extremely nice and professional. I am so glad we purchased a car from a place that truly appreciates and cares to earn a customers business.

Chris Foote

I have been a New Country customer for over 10 years and I have always received excellent sales and service. I could rattle off at least ten names but the important thing to know is treat people nicely and they will treat you nice in return. It's not the service advisors fault your car is having issues, they will do everything they can to fix your vehicle but sometimes parts have to be ordered or cars have to stay overnight. I have always had transportation or a loaner offered to me and was always dropped off and picked up on time. My service advisors have always kept me up to date on the status of everything throughout the service. Kudos to New Country and thank you for all your work on my cars.

Jeff Kierstein

Chris and Marco were great to work with!

Maria Bianchi

Julius Brown and Kevaughn have been very professional and thorough in the purchase and pick-up process today and teaching me all about my vehicle. It was my first time in a long time buying a (almost) new vehicle and I cannot be more appreciative having Julius guide me through everything from day 1. He’s excellent, patient, understanding and highly recommended. I took home my dream car today and so far I’m beyond happy! Thanks Julius and New Country!!

Armin Sarwar

Great customer service! Will definitely be coming back!!

Allie Hudroge

They are not very professional in regards to their service. I called to find out if I am due for the recommended service on my 2019 X7 and the lady I spoke to does not understand how to do her job. Also called Sales a few times and as usual no answer. Off to BMW of West Springfield I go. UPDATE: I got a call from New Country Service Manager within the hour and he was extremely professional and resolved the concern I had. Good Job following up with your customers' concerns.

Talha Akhtar

I purchased a car here and this is probably one of the nicest BMW dealerships I’ve been to. Great car selection and showroom. Their lounge had all the amenities I could think of. I dealt with a sales associate Karim, who contacted me in regards to a vehicle I saw online. He was very helpful and accommodating. I drove from NYC to CT because of the great price and Karim came in on his day off to ensure everything went smoothly. After everything was said and done they had a BMW Genius, Kevaughn sit with me and go over the features and the new tech the car had. He was very knowledgeable about the functionality and extremely patient in going over all the details. Overall, a pleasant experience.

Jonny Otero

Was good they were nice and helped me out

Dave Boone

My service advisor, Mr. Sandstrom is a true professional and provided exceptional service to me and, my car. Everyone there is the best. I couldn't be happier with the quality of my experience at New Country BMW. This time, or Everytime, since 2009!

NH Girl

Just got my new car, so excited! My product genius, Kevaughn patiently explained the many great features and helped me set up the car and Julius, my client advisor was great to work with throughout the long process of me deciding which brand car and which features I wanted. Julius was excellent, never pushy, and very responsive to my requests. Highly recommend!

Shelly Adams

I give Marissa & Joey 5 stars for their excellent customer service to me when I brought my vehicle in for a flat tire. Marissa kept me updated throughout and Joey helped me with a loaner vehicle twice. The technician replaced the tire (it was still under warranty) but failed to drive test it the first time that I picked it up as the tire light was still on so I left the vehicle with them. The 2nd time that I picked it up, the car was making a loud rocking noise so I immediately brought it back. The technician replaced the valve but failed to torque the lug nuts correctly. I advised Marissa to flag my account and not have that technician work on my vehicle in the future. My vehicle was in for a total of a week so I give the technician 1 ⭐️. I’ve gone to New Country BMW for service for years and this is the first time that this has ever happened.

Alex Clark

Seth was fantastic. He helped walk me through different cars and the various options, listening to my necessities and taking them into account. He found the perfect car for me and made the purchase process easy. Chris Booth was helpful throughout as well. Staci in finance made the paperwork understandable. Overall, everything was a fantastic experience and I would highly recommend New Country in the future.

Juri Kotowitz

Always easy service and everyone is more than pleasant.

Juri Kotowitz

Just purchased an off-lease 3 series and my sales rep David S. made the process very comfortable. The whole team made it easy, which means a lot.

tommy shek

I had a great experience at this dealership. Honesty and integrity throughout the process. Definitely felt good going to a dealership that treats their customers well. Karim was respectful and a delight to work with. Would certainly recommend this dealership to friends and family in the area.

jane sullivan

I had the best experience I have ever had buying a car! I had called the day before Interested in a BMW and when I arrived, the car was ready for me, washed and pristine inside. Julius Brown was extremely professional and knowledgeable! I would highly recommend him! Thank you New Country!

David Grant

Our sales rep., Justin, was communicative, easy to work with and professional. Great team over there and I will happily work with them again in the future.

Michael Quintero

Great communication and quick, reliable service. Manesha was super helpful and understanding and was able to get our car back to us all patched up and ready for the road. She always kept us in the loop which was also very appreciated.

Wanda Dawiczyk

Chris and Troy helped me to have the BEST service experience! They were not only very knowledgeable but quick and friendly. I left feeling confident my car was in the right shop! Thanks!

Lillian Kaminsky

We had a great experience buying new car from this dealership. Everyone was very pleasant to deal with. We got a good deal. Our salesman Michael Iancu was very competent. Strongly recommend this dealership.

Mary Brooks

David may have single-handedly made me a MINI customer for life! From the nonaggressive sales approach during the test drive (where I learned about all the features of the car rather than talking about my credit report or trade in!). Or was it him driving an hour and a half to me to sign the appropriate paperwork because I was busy at work? Maybe it was him delivering the car to me because it was more convenient to me. Nope- I think it was just him being an excellent communicator and so incredibly easy to deal with. Such a nice guy. I hope you have a chance to work with him some day. He may make you a MINI customer for life too!

Lynn MacPartland

Kevaughn was extremely knowledgeable and took the necessary time to go over all the details of the interior workings of the car. We are very happy with his presentation. Jeremy took us on a test drive explaining the different functions of the car - we were pleased immediately. Steven was so patient with us on the Friday before Labor Day weekend and worked out all the details and negotiations for our transaction. So pleasant to work with him - a really nice interaction. We really felt comfortable with this sale. Thanks to Stacy too for helping us with the financial paperwork. Will look forward to a relationship with this dealer in the future. It was a pleasure!

Daniel Johnson

My service advisor (Brandon) and also my valet service attendant (Brian) were both very courteous and professional. The service was excellent!

Robin Jones

Exceptional customer service with Ericka who kept me informed AND found me a discount of $500 on my new tires. The car runs better than ever!

LL S

If you are considering a BMW go to New Country BMW and ask for Karim. He is knowledgeable, thorough, patient and courteous. I corresponded sporadically with Karim for nearly a year before going to meet with him. He answered my inquiries promptly and completely. When I did meet him in person he did not disappoint. He found me the perfect car and made sure the transaction went smoothly. He continued to respond promptly to any questions or comments even after the deal was done. He is a pleasure to deal with. Kavaughn went over the operation of the car (primarily the electronics that were new to me) with me when I accepted delivery. He is patient and easy to learn from. He also got back to me promptly when I had a few additional questions a few days later. In fact, all the people I interacted with during the transaction were courteous and professional. I recommend this dealership.

Sudeep Siddappa

Had a great experience buying a car at this dealership recently. My Client Advisor Marco was helpful right from choosing the car, locating a vehicle with my requirements and finding a good deal. He was always reachable and was happy to answer any questions. Kevaughn helped us to understand the technology. I strongly advise this dealership for any future buyers.

ray oq

Great Service. Pulled in and they greeted me and serviced my car quickly. The waiting area is modern, neat and clean. Best service provided to me in over 30 years. Highly recommended. Update: Took my new car in for an oil change. Service continues to be outstanding. Was greeted quickly and provided the best of service. Thanks New Country BMW.

Cristina Batista

Wouldn’t take my car anywhere else. Kurt explain the work that needed to be done and responded quickly with text messages and calls. The mechanic Josh empresses me with a video of the parts that needed replacing with detailed explanations.

Michael Lizee

Front desk people were very nice and explained what needed to be done. The car had 2 issues that were to be addressed. One was an oil leak the other was the passenger side door had no electrical power. Diagnosis cost was going to be over $400. Extremely high. I had the oil leak fixed which led to having a radiator hose fixed. Totaling over $1600. Four other items were identified as needing repair. I will have all items repaired but not at this facility. The receipt states that the car was taken for a test drive however, On my drive home I had to pull over on 91 to close the hood. Not good! If the cost was reasonable I would return however the price of doing business At this establishment is absurd. Thank you

John Boutross

I had a fantastic experience with New Country BMW. I was looking for a 2019 pre-owned 330i and I reached out online. Karim Tarabishy responded quickly and gave me a video tour of the car. He was a pleasure to do business with. 100% straight forward and knowledgeable about the cars and answered all of my questions. I live about 90 mins away, so Karim stayed in touch to make sure everything was in place for delivery. The Business Manager, Staci Davis made the transaction quick and painless. When I was about 20 mins away heading home, I ran over something on Route 84 and got a flat. (my luck). I called Karim and he said to come back (on the run flats) and pull right into the service bay. The Service Advisor, Manesha Estabrook, and the team in Service could not have been more accommodating. They didn't have a replacement tire in stock, so they sent someone 20 mins away to pick one up. While I fully expected to pay for the tire since I ran over the object, they didn't want my first day with the car to be negative, so they sent me on my way. From the first contact with Karim, to working with Staci & Manesha, this was one of the best car experiences I have had. They earn lifetime customers every day.

James Rossi

Car shopping made easy! Marco Marinelli didn't sell me a car...he just made it so easy to buy one from him. He was always very responsive to emails, calls and texts. He was knowledgable about the brand as well as having knowledge of his competitors (brands and dealerships) without being disrespectful. Speaking of competitors, I reached out to a total of 4 BMW dealers and 2 additional luxury brand dealers, and Marco was far and away the most professional and helpful person I dealt with. His recommendations were spot on, and he took his time to educate us on the vehicle, the brand and the dealership. I would highly recommend Marco to family and friends as I know he would take good care of them. Paulo Dias was very helpful in helping us learn about our specific vehicle. He took his time and answered our questions without getting frustrated at our lack of technical expertise. Thanks for the help, Paulo!

Niko LeFebvre

Just purchased a car from New Country BMW. Hands down, one of the best car buying experiences I’ve ever had. I worked with Mark, and he was so thorough, kind, and helpful during the whole process. Not once did I ever feel pressured into making any decisions, which I greatly appreciated. I will definitely be back for future vehicles.

Michael Lavenburg

Experience was positive, Marco was professional, polite, not pushy and responded to all our needs and questions. Issues are with business manager Arpan Singh, tried to sell tire warranty package by saying replacement tires for my car were 400-500, which we all know is not true and an insult to me. I researched ahead of time and his comments were a sales pitch not truth. Lastly I was promised touch up paint by Marco and here it is 2 weeks later and it was not sent. This is how car dealers get the reputation they do. The sale should not end when the customer leaves.

Risa Squires

Felt very happy with my recent purchase from New Country. Every staff member was friendly and knowledgeable. Working with Seth was great. He was patient and honest and made buying the car not feel stressful.

Susan Kortokrax

Grace is the most personable and knowledgeable BMW sales specialist! The entire staff made us feel welcome and comfortable. BMW cars have always been my favorite choice of vehicle and I’m thrilled to be driving one again! Thank you to Michael, also, for teaching me the techs of the interior controls. Very friendly and helpful. Thank you to your entire team. Excellent crew.

Shivali Ahluwalia

Met with Steven who went out of his way to make sure he found the car that had everything I was looking for. He was very helpful in the sense that he made the car buying process relatively smooth given the conditions I was under. Kevaughn explained the car in a simple manner that didn’t make me feel overwhelmed by the amount of tech equipped with the car. Overall, a very positive experience.

Frank Dellaripa

Great service both at the desk and in the shop.

Danielle Bliven

I found THE car that checked all of my boxes here at New Country BMW however, I live in Virginia. Justin helped me so much!! He was so accommodating to my specific needs and wants REMOTELY! The service was phenomenal! Don’t let distance detour you from getting the car you want! Justin can make it happen cap’n!!

Nicole Kocay

Can't say enough about my experience at New Country! John Cone helped us find the perfect car and we can't thank him enough! He is the best -- very pleasant to work with and very knowledgeable. Kevaughn was also very helpful with his tutorial on helping with the technical aspects of learning our new car inside and out. All in all, a wonderful experience and we look forward to working with them now and in the future!

Christine Greene

Working with Seth to find our new car was effortless. Accommodating, thoughtful, thorough and supportive of our questions and concerns. Fabulous experience! Highly recommend New Country for your next car!

PETERD

1. I reported a warning message from the tire pressure monitoring system that the system was not functioning. Service advisor indicated a service technician had determined that a pressure sensor in a tire was faulty and needed replacement. I authorized the work. The cost to diagnose the problem was $172. The cost to install new pressure sensor, parts and labor, was $240. When the work was completed and I started my car, the same warning light came on indicating a problem still existed. I paid over $400 for work that did not correct the problem I reported upon my arrival at the dealership. I was not a happy camper. I had to make another appointment for the following week. 2. When I returned to the dealership, they did additional diagnosing of the problem and cleared it at no additional cost to me. 3. While working on my vehicle, they noticed another warning light was illuminated indicating that it was time to replace the brake fluid. I authorized the work to be done; it was performed at a reduced price. 4. My service advisor, Ryan Tillotson, worked with me in a very professional manner under less than ideal circumstances. He listened to my complaints and tried hard to address them. His efforts helped lead to a positive outcome for me. 5. I want to thank service manager Brandon Small for taking a personal interest in my problems and following through until all issues were resolved to my satisfaction.

Nishith Prakash

Terrific experience since 2012. John is a great service advisor.

michael Sirois

I did not buy my vehicle at New Country but brought it in to have work done that wad covered by warranty. They are amazingly professional, competent, and responsive. They even sent me a video of my vehicle on the lift with the mechanic talking me through the issues. I could not be more impressed with my experience.

Charles Krich

Great experience today at New Country BMW. John is the best!

Lara O'Loan

Corinne and Chris at New Country Mini in Hartford are total pros in the nicest possible way. No pressure, no bait and switch tricks… just honest to goodness people who do a great job getting you into your dream car without any hassle or headaches. Can’t recommend this team enough!!!

Salvatore DiMauro

Where to begin…Karim was the most outstanding car salesman we have ever dealt with. He drove the car to our place to let us test drive and searched all over the country to find the car of my wife’s dreams for her birthday. He had a great attitude and wanted to see my wife happy. He even put a bow on it for her birthday it was so special and it made her day. Also, Mike was outstanding the day of pickup he went over every detail of the car and answered all of our questions. Karim and Mike went above and beyond please support New Country BMW

m r

My salesman, Marco was great, and the service dept has also been phenomenal. There were a few hiccups along the way, but Marco always kept me informed. As a customer, it’s always appreciated. The service dept has also been great with any concerns. I’m very satisfied with my new X5, and I’d recommend new country to others.

Maya G

We purchased a 2018 X5 “unicorn” from David at New Country- our experience was great from start to finish, especially when we picked up the car today and it had a big red bow on it!! Just as I pictured it. David was patient and willing to find all the answers for us. He even speaks fluent Italian. The showroom was spotless. We are now BMW drivers and couldn’t be happier!

Eric Schneider

I brought my certified car back for service related to battery discharging. The New Country team fixed my car in 2 days with parts that had to be ordered. In absence of my car I borrowed a 2019 X3 with very low mileage, great test drive. Only negative is the family liked the courtesy car more than mine, well I am happy to have mine back. Good job, thanks.

Michael Flatley

Well done from start to finish. John Thompson expertly coordinated my visit for all three of my near vintage BMWs. The maintenance was completed on time and to the expected cost. Clean facility.

Brad Sotelo

Came in for a recall on my vehicle. The whole staff was very friendly and got my car done in a timely manner. Also was very pleased with the inspection of my vehicle as well as the courtesy wash. Great experience

John Noel

I found our salesman Kareem very professional and honest in Paula Diaz went through the car with me. He took his time and honestly I didn’t retain everything but I was happy how he handle it. So far they’ve been very easy to do business with.

John A

I had a great experience today with the New Country BMW Service Department for my 5-Series! They took care of a mechanical problem that appeared this morning, and addressed it without any hesitation. They thankfully didn’t try to upsell service that wasn’t necessary. I bought the car from here and have put over 100,000 miles on it with relatively minor repairs. I will continue to come here for service and when the time is right, I will strongly consider purchasing my next BMW from here, as well. The first staff member who greeted me in the Service Bay was great, and the Service Tech/Advisor, Kurt (I believe), was equally impressive! Thanks for a positive experience!

Daniel DeMaio

Great experience leasing my latest BMW. Kevaughn did a fantastic job introducing me to the car’s technology and advanced functions. Working with Jeff K. through the negotiation process was smooth and as pleasant as I could ever had hoped for. I can recommend this dealership, very highly - due in part to the great team.

Shea Nesseler

Process was very easy and transparent - made me feel comfortable and offered a great price. Highly recommend you also for Karim as a salesman who is very knowledge and easy to work with. Mike was also fantastic showing me how to use all the features as their ‘Product Genius’. Thanks for a great experience!

David A Kaiser

I worked with Steven and had a great experience. I was interested in an M235XI and loved the car, but did not feel it was a good replacement for my current sedan. My fiancé felt it was too sporty and would not make a good everyday driver. I already have a weekend sports car and thus, we ended up not buying the car. However, we had a great experience with the dealer and Steven. When looking for my next car, I know where to go and who to speak with.

Sheila T

This dealership was amazing with helping me from choosing my tires, getting a rebate, quick appointment, quick turnaround to pick up my car! AND my car was sparkling on the inside and out when I picked it up. A+ experience from beginning to end. Thank you New Country BMW.

Evelin Szteborowski

Working with Jeff at New Country BMW was a wonderful experience. He not only made the entire leasing process very easy, but he was able to secure me into a great deal that fit my financial budget. I would highly recommend leasing or purchasing your next car with him. Kevaughn, the product genius at New Country BMW was also wonderful. He is very knowledgeable, and goes over all the features in your car. He took the time to listen to all my questions, and answered them accordingly. He is very passionate about his job, and wants you to feel comfortable in your new vehicle. You can tell that he really cares about the customer. I highly recommend going to New Country BMW in Hartford!

Pasha Tabatabai

Marco is the best car salesman I have ever dealt with! He made the entire process so easy and was just awesome to work with. This was my first time buying a car from out of State (I live in CA) and I couldn’t have asked for a better experience. He picked me up and dropped me off at the airport. Marco stayed in constant communication with me and texted me updates along the way. He even sent a picture of the car being picked up for shipment. Super responsive and friendly and a real joy to work. I wish more people in the car business would operate this way. As a whole, new country bmw staff were all excellent to work with as well. Can’t recommend Marco enough. If you’re in the market for a BMW, he is the guy to see! Thanks again!

Jerel Noel

New country gave me a great experience; although the prices are always a little higher than expected I still have trust in their name and work, which is why I’m with them. Thank you for the experience and I hope it continues to hold true.

kadeem bartley

From marketing to sales the team at new country is top notch ! They went above and beyond and help me in surprising my wife for her birthday ! The experience was better than I could have hoped for and the communication was easy and clear . I worked with Jeremy Pease and would recommend him to anyone ! Thanks again new country for making the process so easy !

scott king

We have been clients of New Country BMW for 3 years now and always have had nothing but a great experience. Our sales rep, Karim, was very professional and guided us through the lease process with ease. Also, the training provided by Mike on the features of our 2020 BMW X5 was extremely helpful. We will continue to be clients in the future! Thank you!

Isaih Spain

Michael gave amazing service from the very moment my wife and I walked into the dealership! Michael was very professional and easy to work as he continued to keep me updated throughout the finance process. Thanks Michael!

Tara Danny

Kevaughn was an awesome product genius, informed me of so many cool features, and options on my new BMW. It was an absolute awesome experience going over the car with him. Edwin made the entire process seamless, he assisted my wife and i in choosing the perfect car for our budding family. I would highly recommend him as the sales rep of choice here at new country BMW.

Serena Iacobucci

Just bought a used 328 from New Country BMW and the experience was fantastic! Marco Marinelli was my Sales rep and he was so easy to work with and always available whenever I had questions. If you want a laid back, friendly experience when buying a car, make sure you go see him! No stress, no price haggling, just efficient, friendly and honest service. Thank you!

S C

This dealership is about 2 hours away from me and that doesn't stop me from purchasing all of my cars here. I reached out to Karim about 2 years ago after being unsatisfied with my local dealer. I ended up getting a 3 series from Karim and it was the easiest and most honest experience I have ever had while purchasing a car. Last year I went back again do help my father get an X3 and it was yet again, another amazing experience. My father was blown away with the service we received and with how quickly we were in an out with a new car. Today, I placed a build order with Karim and once again, beyond satisfied. If you're looking for a BMW, do yourself a favor: go here and ask for Karim.

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