Reviews of Toyota of Grand Rapids. (Car Dealer) in Grand Rapids (Michigan).

Toyota of Grand Rapids

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Car dealer

Car dealer

2555 28th St SE, Grand Rapids, MI 49546, United States

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Information of Toyota of Grand Rapids, Car dealer in Grand Rapids (Michigan)

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Reviews of Toyota of Grand Rapids

Lucas` Neujahr

Brandon Garcia is the man! He worked patiently with myself through a multi-day process and the financing company that wanted to take its sweet time. I really appreciate his honesty and patience with me and he expertly guided my through my first car buying experience and got me the exact car that I wanted! Also a big huge shout out to Nick over in finance, he really made things easy on me, and helped me figure out what I needed and what I didn’t. And made the whole financing process easy to navigate and understand. I will most certainly be referring my friends and family to these two exclusively for the foreseeable future.

Daniel Nicholson

Abe and Austin helped get me into my new Tacoma and were so helpful throughout the whole process of shipping and delivery. Even after I bought the truck they are still helpful getting appointments scheduled.

Micah Fuller

As soon as I stepped onto the lot I was warmly welcomed. The entire staff was incredible! Austin and Jay were the kindest, most helpful people ever, & made the entire buying process a breeze. I was in and out in under 3 hours.

Josh Sala

Extremely helpful. Not pushy nor rude, unlike other dealerships. Juan provided all the information needed to make the best decision possible. 100% would buy from him again!

Rachell H

We had a great experience at Toyota of Grand Rapids! Abe our salesman was great, he guided us into a perfect car without being pushy at all. He really listened to what were looking for and made it happen. He was honest and gave us a lot of valuable information about the different models available. We were able to negotiate a fair price as well. Jay on the finance side was great as well. He really took the time to explain things in regards to the warranties available and the financing information. They treated us like family at Toyota. I don't think you could say something like that about most dealerships. Stop by and see them for your next car purchase. Happy to be part of the Toyota family!

Ron Hewett

Jim in sales did a fantastic job! He met me in the parking lot moments after I pulled in. He asked me how he could help me. Three minutes later a truck pulled in carrying the “exact car” I was looking for, the one I built on line…exactly the one. He called me a couple days later to tell me that car was available! His eagerness to contact me, and his professionalism throughout the process was awesome. They arranged the financing for me which saved me a lot of time. I appreciate Jim not being pushy, and I highly recommend you stopping by to see him!!

Angela Irene

Absolutely amazing experience. We worked with Victor and Jay and could not be more pleased with them as well as all other staff. Everyone was very welcoming and made you feel comfortable. Victor helped us to the fullest and made this the best car buying experience we have ever had. We never felt pressured and any/all questions or concerns we had were explained to the fullest and most honest way possible. Victor was so personable and helped make us feel valued as not just customers but people with have had previous life experiences from start to finish. Jay broke everything down very clearly and straight forward and was so knowledgeable in all he told us and provided personal experiences as scenarios which made the experience continue to feel genuine. Cannot recommend Toyota of GR more and will continue to be customers here for a long time! Thank you all so much! -Kurt, Angela, and the puppy Baloo

Savana Garcia

I scheduled an appointment for a service I was told by a previous mechanic (not at Toyota) that I needed. I don’t know much about cars, so I went ahead and scheduled the service with my oil change. The gentleman that was signing me in told me I didn’t actually need the specific service that I was previously told I did. I appreciated the honesty! This made me trust them more when they suggested other services. Everyone I spoke to was very kind. They were thorough and fast. Thankful to have a good experience this time around!

Kelli

Everything went so smooth, from the first phone call with Emmy, to our awesome salesman "Austin". Toyota of Grand Rapids is by far the best Dealership I've ever bought a vehicle from. They were very professional, friendly and spot on with everything they helped me with. We would highly recommend them! We will definitely buy from here again!

Laura Pavlak

Austin was a great sales person! He walked us through the whole ordering and buying process. He is on top of his game! Ask for Austin if you decide to stop in and take a look. Toyota of Grand Rapids is great place for your next Toyota. Everyone there is friendly and understanding. We enjoyed our experience.

Jon Radliff

Darren, Jay, and Scott did an AMAZING job. Kept in contract on my SUV purchase. Did and extra walk around video of the car as we were out of town buyers. Also made me aware of an extended warranty that I was not aware of because this was a 10 year old vehicle. But was low enough miles and great shape, that it qualified for what other wise would have not qualified. Never would have even known about it. Also had it delivered 120 miles away the next day after confirmed purchase. Overall, highly recommend!

Cheryl DeKruyter

My service experience was nearly flawless. I contacted the dealership to get a recall taken care of as well as an oil change. I didn’t actually know what the recall was and when I asked, the service agent on the phone told me that it was just a software update. However, when I arrived, it turned out to be a fuel pump! It didn’t really matter to me because I was planning on leaving my vehicle and getting a ride from Toyota back home with my toddler. The ride was available right away. I received a call the next day that the work was done. I was able to get a ride back right before they closed for the night and I was met by the same agent as yesterday with good-natured joking which brought a smile to my face. Paperwork was taken care of quickly and I was out the door in no time. Overall, I would definitely come back here for all of my recall work.

Rick Jackson

I had a great experience at Toyota of Grand Rapids. Again. This is the second time I've worked with them and both experiences have been excellent. From the sales rep to financing, everything flowed smoothly. I love the car. They will be my first stop the next time I need a car.

Nancy Scully

I am very happy to have met Kevin. He was very helpful and kind. I appreciated too Rene helped me. The only suggestion I would like to make is tell a person how long the appointment would be to put on new tires. The amount of time was too long. Otherwise, I am happy with my new tires. Thank you.

Help Me Get To 1000 Subs

Great experience by a great staff. Thank you to John, Nick and Scott for all support and help in providing a good experience when purchasing my Highlander. They were very professional and friendly making for a great experience. Scott was very helpful and able to find me the right vehicle that for my budget, John answered all my questions and did a nice job showing me the technology side of the SUV and Nick was great working through the finance side and paperwork of the vehicle. Thank you! Mark F. Steffes

Craig Carrier

Austin was great to work with. No hassles, no games. That's what I dislike most about the process of purchasing a car and there was none of it. He kept us informed with regular update while we were waiting for the deliver of our new vehicle as well. It really was a smooth process. I highly recommend Toyota of Grand Rapids if you're looking for a new Toyota.

Jeanne Messick

Brandon is an excellent employee who was very attentive throughout the process of my purchasing my new RAV4. I thought it would take between 4 to 6 months but happily my car came in in less than two months. Brandon checked with me often letting me know as I moved up the list. He also sent pictures my car in the snowstorm when I could not get there from Illinois to get my car. He is very thoughtful and made the process smooth. Jay was also fantastic in finance. I will recommend Grand Rapids Toyota to ant and everyone!

Jeff Tiemeyer

Steve Walker was extremely helpful throughout the entire process. He was professional and not pushy. He explained all the features of the car in detail and also followed up a few days later to see if we had any questions. Evan Timm did a great job got the finance portion. He explained in detail all the parts of the loan and wasn’t pushy on things like extended warranties. I would recommend and purchase another car at Toyota of GR.

Drew Hickel

Had a great long term experience working with Malachi. Kept me updated while car was on waiting list for 6 months and didn't have to deal with typical dealership tactics when I picked up the vehicle. Evan in finance was also extremely helpful. Refreshing experience working with GR team.

Megan Counterman

I came in on a busy Saturday and had the opportunity to work with Juan. Juan has been outstanding to work with as he helped me navigate the purchase of my new car. To date, Juan has been following-up with me to ensure I do not have questions and keeps the door open for contact if something arises. Overall, I am very impressed with the experience and will return for my own personal needs. I will also be recommending my friends and family to this dealership when they are looking for a new vehicle.

Joe Martinez

Edit to my last post: I had an issue with my truck upon picking it up. The General Manager Joe Adams called me right away and gave me his sincerest apology for what had happened and offered to make it right. He introduced me to Bruce, and Rene Morris (Service Director) and to say they went above and beyond for me and my truck would be an understatement. It is just fantastic. I have loved having them work on my truck in the past and will continue to have only them work on my truck in the future. They have shown that the customer is not just a number. Thanks to all at Toyota of Grand Rapids.

Leslie Goddard

I was visiting Grand Rapids from out of town on a work assignment and had a tire emergency. Ron at the Toyota of Grand Rapids service department went above and beyond to help -- he walked me through the problem, helped me understand the options and got me fixed up with a new tire in time to make my afternoon appointment. When I returned later that day (because the low tire pressure light was still on, he stepped in again to assess the problem and make sure everything was safe for a long drive). I was all set and back on the road much more quickly than I'd expected. I am so grateful for all the help and the wonderful assistance everyone at Toyota of Grand Rapids provided. The great service, clean facility, the friendly demeanor, the comfortable waiting room -- it was all above and beyond what I expected.

Kevin V

Excellent service! The people at Toyota of Grand Rapids are very friendly and knowledgeable. John helped us through our extensive car search and guided us every step of the way. We’re very happy with our purchase and we’ll be using them again in the future.

Ke'Lannie Rockett

When I first arrived in the service garage I wasn't sure what to do or who to talk to. Two gentle men were sitting at the first two desk didn't speak or acknowledge me. When I asked I was given attitude and told to drive my car in. When I did that I went to another counter where another gentleman sat and he told me that he would check me in and was very friendly and warm. He explained that Cooper would check me out when my car was ready. My wait was less than the estimated hour I was told. They didn't try to up sell me on anything and I was out. Even with a few grumpy men my over all experience was a good one and I will continue to go to this location.

James Dykstra

We had a really great experience with Toyota of Grand Rapids. We were initially impressed by the fact that they, unlike other dealerships, offer a lifetime drivetrain warranty, in addition to the company warranties. We were also very please with Luis, who worked with us in our purchase. He helped us obtain a car much sooner than we had expected and stuck with us through the process, making sure that we were completely satisfied with our new car. We commend Luis and Toyota of Grand Rapids.

Anne Miller

One of the best experiences with purchasing a vehicle. They were above and beyond. Thank you for the solid communication and the much time spent finalizing the purchase. Hands down a great experience! Highly recommended. First experience with a Toyota. Thank you!!

Randall Bos

I had oil change and tire rotation on my 2017 RAV4. A little slow on getting checked in but work was completed thoroughly and on time. They do seem to come up with more new little changes that I didn't see a couple years ago, such as a separate fee to dispose of the oil filter. Their waiting area is great. Restrooms were very clean.

Sarah Badran

Easy appointment, I brought my car in; they drove me to work. Updated me on the car status easily, and then brought my car to me end of day! (This was to help me in what was looking like an incoming storm. ) What a fantastic crew! 💜😊 …

Kids Orley

Professional and the most outstanding Toyota dealer to work with. The finance/ manager sold us extended warranty’s he would buy and did not pressure us in any way. Facts presented, integrity and trust. Hard to find that in todays market. This dealership offers life time( not transferable) on engine and transmission. Why would you go anyplace else. We are so impressed we would do a commercial and stand behind it for these people😊

Brent Kilmer

Definitely the best Toyota dealer I’ve ever dealt with. Great management in sales and a smooth transaction beginning to end. Our salesman was was very helpful and made the purchase of our new Highlander very enjoyable.

Timothy Fries

An oil change and tire rotation took 2 hours and new brake installation they recommended took 3 hours. I was there from 7:30am til 12:30pm. A lot longer then I was told and expecting. The service person was very nice though.

CC

Toyota of Grand Rapids service is impeccable throughout. I purchased my vehicle from them several years ago and have used their service center numerous times for routine maintenance and such. They really go above and beyond with service and have integrity in what they do.

Jennifer Dietrich

The communication from the service department was phenomenal. Bri kept me apprised every step of the way and made sure that I understood the work estimate and when I picked up my vehicle she double checked that I was comfortable and didn't have any additional questions. Great experience!

Phil Martin

The staff at Toyota of Grand Rapids are Amazing. Very helpful and curtious. Our salesman Darrin Harold was awesome. He everything the car we purchased, he was very helpful in us understanding all the features of the car, and make we were comfortable with it before taking it home. We would recommend anyone going to Toyota of Grand Rapids for your next vehicle purchase.

Daniel Monyror

Toyota of Grand Rapids offers full and satisfying services. Reception is great and their waiting room offers a totally home like experience. I was pleased with their services on my car, and they will be my first choice when I plan to buy a new car and my car services if they continue their competitive services.

veronica weeden

I’m very happy with how we were treated at Toyota. They went over and beyond my expectations. The staff is amazing and truly helpful and catered to us they had everything prepared and ready to go which was truly appreciated. Thank you

Lita Lewis

Austin was so helpful and we are very happy with our new Highlander Hybrid. He helped us transition from our trade-in quite smoothly. We have had it about 2 weeks now. Happy with this especially with the 2 weeks on our Michigan winter roads with freezing rain and snow.

Kirsten Zarou

The staff was polite, friendly, and helpful. The waiting room environment was clean and spacious and came with a coffee bar, a fireplace, and HGTV on the large screen. My stay was pleasant and enjoyable and they fixed my vehicle quickly and accurately for a fair, predetermined price. I love this dealership!

Chris Smith

Went in today for my 20k mile service on my 4runner and was very satisfied with the great customer service of Ron Jones. I'll be a repeat customer based on my interaction with him and how well he took care of my concerns. Very professional. A+ service.

Cliff Eley

We had a great experience buying our new car. Steve Walker was amazing to work with. He was prompt to answer any questions we had, and kept us updated on the status of our car throughout the entire buying process.

Ashley Jansma

We had a really great experience working with John at Toyota of Grand Rapids. Having three kids in carseats meant it was finally time for a minivan. John made the process smooth and easy from the beginning. We are really loving our new Sienna and happy with the overall experience at Toyota of Grand Rapids.

Lisa Joy

Really great customer service, but I think they have been overbooking the schedule as it took over 2 hours to get a simple oil change. Thankfully my rep communicated the delays to me and was very apologetic about it but next time I definitely do not want to have to wait that long.

Mike Santillan

Everyone I spoke to here went out of their way to provide exceptional customer service. They are friendly, courteous and very professional. Their GM Joe Adams is very involved and really cares about his clients. Erik Crooymans made sure I understood everything and even the associate who drove my car to me, Dale Spinner was outstanding. I highly recommend Toyota of Grand Rapids to anyone looking for a dealership who does it right!

Margaret Sudekum

I have been going to TOYOTA OF GRAND RAPIDS with my Previa and now my Sienna since 1993. I believe this dealership, by and large, does reasonably good service. These days it is hectic & crazy busy in the service department and the wait time for something like a simple oil change has been ridiculously long. On the plus side, they stand behind their warranties and when I had problems with the struts they replaced them at no charge and they seem fine now. I highly recommend Ron Jones, the service manager I have worked with several times. He is thorough & knowledgable and communicated with me very well.

Judy Allen

From my unplanned stop at the dealership to driving away in my brand new Highlander, everything went great. My salesman Eric C. was so knowledgeable, helpful and kind, as was the finance manager. Made my purchase ...by myself at 72...a wonderful experience.

Hannah McGee

By far the easiest car buying experience I have ever had! The team was great and worked around my schedule, they even delivered the vehicle right to me even though I was out of state. I can’t thank John Kangas, Joe Adams, & David Proffitt enough for all their help, these guys are amazing and gave me a great deal! Would encourage anyone looking for a new Toyota to work with them.

Robert Fugate

Victor and Nick were both fantastic to work with! I will definitely recommend this dealership and will be coming back for all our Toyota needs. Thanks again for making it a smooth and easy process!

Kathy Vander Stel

I stopped in without an appointment because my car struggled to start this morning. With colder weather coming Kyle somehow made time for me to get a quick battery change. So appreciated!!

Allen Gardei

JZ and everyone else I worked with here were FANTASTIC. Took a few months due to the supply chain issues but we got pretty much everything I wanted in a Rav4 Hybrid and there was no markup as well and the final sale paperwork was not stressful at all! I will definitely return to this dealer and encourage my family and friends to come here as well!

John Murphy

The whole team at Toyota of Grand Rapids is fantastic. We just purchased our second vehicle from them. We worked with Darren. He was a joy to work with. I’ll definitely be back. And would recommend buying your next vehicle from Toyota of Grand Rapids.

Jane Schrandt

We arrived with a 2017 Highlander that we had to have jump started twice in the last day. We were promptly checked , but were told that it could take up to 4 hours . We were offered a ride home, which we declined. In just two hours our car was set to go, with a new battery. Thank you, Ron, at Toyota of GR.

Cara Paplawsky

I was helped by two tech advisors, both of whom were patient and went out of their way to make sure I had excellent service. Bri Armando saw I had been waiting to pick up my car, my service advisor was dealing with another customer, and she started to look up my bill, etc…..all with a smile. Adnan Koran was extremely helpful when I had to reschedule part of my service appointment to the next day and get the job completed on time. I hope I can work with either one of them again.

Vicki Seestedt

Though buying a new car, which I had to be put on a waiting list to get, is somewhat confusing, my salesman, Brandon, did a great job of walking me through the process, keeping me up to date and eventually selling me a new Toyota Venza. He even contacted me a couple days later to answer questions that I might have. Great service!

pam trevan

I was greeted by a kind gentleman who then forwarded me to a salesperson who then checked me in for my appointment! Her name was Charlotte and was very kind! I waited for my vehicle having an oil change and tire rotation! I was in and out within the hour of checking in! She was very efficient 😁 …

Robert Hall

Took my Corolla in for its first tire rotation. Everything was fine timewise until the tech brought the car around and dropped the keys and paperwork on the unattended service writers desk. I put my coat on and was ready to go but nobody came to get me. Apparently my guy had gone to lunch and I was left hanging for 15 minutes. I finally went over to the desk and stood there hoping for some attention but was ignored A couple minutes later, I grabbed my keys and went over to a guy and told him my car was done and I was leaving. He apologized, gave me a receipt. I left upset and disappointed.

Sarah Mietz

I could not be more pleased with my experience at Toyota of Grand Rapids. Juan, Scott, Danny, Evan, and Austin saved us during one of the most stressful weeks. Our transition to Boston was saved by the team and we could not be more thankful. Highly recommend this dealership. They owed us nothing and went out of their way to help us.

Bob Taylor

Fantastic buying experience at Toyota of Grand Rapids! Erik Crooymans made the process easy and quick. He was knowledgeable and help without trying to sell you. I would recommend buying your next car here!

Holly Benedict

I had a minor issue with my sunroof, and they got me in the next morning, provided a shuttle ride to work, and finished up the repair within 2 hours. They were very communicative, and every single person I dealt with was friendly and helpful.

Michael Hill

From the moment we walked in, Joe and JZ made us feel like we were family. We’ve never enjoyed the car buying process, until now. JZ took his time taking us through a variety of options until we found the best car for us, and then he helped us get a great deal. We will absolutely go back to Toyota of Grand Rapids for our next car.

Brad Spooner

Great service and was able to get in quickly. I really appreciated the courtesy transportation to work. It makes servincing your car simple and easy. Well done

gerald melbourne

Bought corolla sport at Toyota and have made minimal and I do mean minimal repair the honor the 995 oil change. Excellent service has never once tried to sell us a bill of goods not needed. And now a vehicle nine years old. Has a recall for the paint and they’re honoring it with a new paint job 2013 thank you service department, and body shop outstanding job, someone needs to be promoted

Josh Warner

Trust this dealership for service. I had a lot of hesitation going to a dealership for maintenance. However, when my 04’ 4Runner had electrical issues, I knew a dealership would be the best bet. Caden and the service team treated me well. They were honest throughout the whole process and even let me know when the service hours were shorter than quoted.

nicole farmer

Great deals on oil change prices. Great service and staff first time going to get service at dealership but want be last. Thanks Toyota of Grand Rapids 28th street for the great experience.

T CreatureOfHabit

Not only did I get an oil change, but, they keep in constant contact with me thru text. The guy that helped me was very courteous. Waiting area is great. Who else offers keurig coffee while you wait? Thanks for that! My appt didn’t take too long, either. 5 ⭐️ from me.

Walter Keith

The last two visits for service just for an oil change and rotation of the tires using their preferred care package. I waited two hours and 3 1/2 hours for that service. It prevented me from purchasing a new Sequoia because I don’t wanna deal with the service.

Mary White

I had both my headlight lens cleaned. Wonderful job. So clear and bright. Cost less than my estimate. Worth every penny.

Charles L.

Recently went here for an oil change and must have picked the busiest day. When I got there for my scheduled appt it felt like mass confusion. I didn't know once I pulled my car into the building weather I should get out or stay in it. Had to find someone to help me which was frustrating. Once I got in touch with someone. I was told due to them being backed up, they wouldn't be able to get my oil change done for at least 2 hours which was shocking. Especially when I had an appt for 4pm I didn't get my car back til 6pm. No free food in the waiting room or drinks which sucked as well. Overall a frustrating experience. People there where nice when I got my car back but not sure if I'll continue going there or find another toyota dealership. Plus they couldnt help me fix something on my dash board so that sucked i thought they could since it was toyota dealership but they couldnt. If u choose to go there I guess go on Wed or Thursday those are the slow days.

Katherine O'Hare

Toyota of Grand Rapids came to the rescue again! My FJ was having issues with the steering off and on when I was driving. I brought it in to have them check it out. They sent me photos of several safety issues going on with my vehicle. We were able to get everything taken care of. Thank you for great customer service!

Chester Alkema

Toyota completed their work in one hour which was predicted. Using the latest technology they informed me of every step taken until completion. Everything ran smoothly.I was able to pick up my car the minute it was finished.

Aftab sharif

I got Toyota Camry 2023 LE AWD financed with very reasonable APR through Toyota Finance department. I had great experience with Finance advisor John and Business Director Jay. They dont trick you and no hidden/extra charges. I would be very happy to have business with Toyota of Grand Rapids in future as well and Highly recommend them.

Chip Waldron

I drove away thinking that it was a great experience and even told the advisor that. I brought it in for an oil change but also asked that they give it an overall look to let me know if anything else needed attention. He said it looked like it was close to the time I should get tires rotated and I said to go ahead with that and told him that I assumed they would check tire pressure if the were doing that and if that wasn’t part of a tire rotation, to please ask them to check the tires’pressure because the tire indicator light had been on a long time. He said he would make sure they did that. I didn’t think to check that light when I left but noticed later that it was still on. And that’s ok … mistakes happen. But what’s not ok is that I called Cooper when I got home and asked him to give me a call and briefly explained the reason and I never heard back from him. Failing to return a call like that is not ok. I’m hoping I am able to edit this post. I’m very low-tech and came back to the text that asked me for a review and hit the exit option but didn’t see any obvious way to do that so am just trying to add to the original review. As I said at the start of the review, I drove away feeling like it was a good experience and told the advisor so. After posting the above, I heard from someone at the dealership pretty quickly who wanted to get a little more feedback about the experience. As I told him, the only issue at all was not hearing back. I told him that I’d actually had an inclination to try to get ahold of the advisor one more time before even considering whether to do anything to follow up on that failure to hear back. And when I got a text asking for a review, I just went ahead then and submitted one. I felt really bad about the review I gave when I learned that the advisor had not received my message. Apparently there has been a problem with his voicemail. This sounded consistent with my experience with the young man, as I hope I’d indicated in my original review. In every way, he seemed like a great employee. He came up to me when he saw me standing around trying to figure out if I was supposed to be in another part of the building. He took a lot of time going over what I wanted to have done. And afterwards, he went point-by-point over what had been done. He even took time to answer some questions I had about PHEV vehicles such as mine and whether to be concerned about just using it electrically for a long period of time and whether I should use the gas engine occasionally. So when I learned he hadn’t even received my message, it was completely consistent with my personal experience with the advisor. I just wanted to make this addendum to the original review because far from deserving criticism, he did a job that I would ordinarily have given a great review to.

Joe Brandenburg

Staff was very friendly and knowledgeable. Not what I expected from a dealership. The prices were reasonable and I felt like they cared more about fixing my car than trying to up charge for things I didn’t need.

Mr. Walker

I can always count on Toyota of Grand Rapids to treat me and my vehicles with the utmost consideration. Being a customer for over 16 years, I have always been able to depend on them. 12/27/22: I just returned from another service appointment yesterday and want to say how great the customer care at Toyota of Grand Rapids is. I can't say enough about how well I was treated and how even the little things, like a rusty bolt that took a lot more time to address was handled by the technician and Brian, the service manager. They removed the bolt and replaced it at no extra charge, even for a simple oil change. Great service and great people.

Kris Locker

Great customer service. Told them the kind of car I wanted and my budget and found me a car that is perfect. I had several recommend this place and I was not disappointed

Andy Curry

Great experience, very smooth and helpful with the new delivery. Just had service done yesterday and they went out of their way to make sure I had a ride. Very easy process.

Linda Dunn

Always have a good experience with my service at Toyota. Very knowledgeable on all the questions I have and friendly. I truly enjoy relaxing in the quiet room.

Aaron Jansma

We had a great experience at Toyota of Grand Rapids. John, our salesman, did a great job helping us purchase our Rav4. We would highly recommend him and the dealership.

Audrey Peck

We appreciate Jim Zelinger at Grand Rapids Toyota. He is always ready to help and be sure of our having a great experience with our auto purchases.. Toyota Grand Rapids is No 1!

David Brown

I’ve been relying on the dealership for servicing my Prius since I bought it here 9 years ago. The service has been noticeably slower and less thorough over the last few years. Took three hours to do a seasonal tire changeover.

Debra

Kevin was very helpful and totally kept me informed about new vehicles arriving.He also explained every feature of the vehicle when I picked it up. The finance person was very helpful as well.

Jamie Dillon

Adnan and the team were amazing and took care of my vehicle promptly! I’m grateful they were able to accommodate my last minute needs for my car and were understanding of my concerns and questions with my situation.

Andrew Roman

Adnan in the service department is top notch. He is great at following up on the status and was very helpful in getting a warranty issue resolved. Top marks all around.

Ross McDowell

Ron, the asst service manager was terrific…..Communicated well, pleasant to work with. Also, Renee, the service mgr, took time to help with getting our car in to be evaluated.

Caleb Zheng

The service at Toyota of Grand Rapids was beyond exceptional! Upon arrival, Erik Crooymans immediately greeted us outside and walked us through what was available. Within a couple minutes, we sat down for a sale of a 2023 white Corolla SE which happened to be just what I need! Erik walked us through the paperwork and even took the time to demonstrate the features of connecting my Apple Carplay and how to operate the car. Now my dad is considering buying a car from Toyota of Grand Rapids as well! The process was great and HASSLE-FREE considering this as my FIRST time purchasing a car for myself! Looking forward to future business at this wonderful dealership!

James Arringdale

For the work that needed to be done in my opinion it was overpriced. Normally I go to another Toyota dealer for service, but this seemed like a minor thing so I didn’t want to drive the extra distance. I learned my lesson. Toyota of GR also added a license plate holder which gives them free publicity which I did not agree to.

Branden Wright

Victor Saenz went above and beyond answering all our questions. Top-notch salesman with a genuine no-pressure vibe. If you're in the market for a new vehicle, give him a call.

Mirza Tufekovic

Great service so far… Oil changes and checkups are fast. The other services may cost more then at the different Toyota dealerships.

Brian Vander Hulst

I have been looking for a Tacoma for a long time and only finding limited choices and lots telling me they will get some more in a month or two. Toyota of Grand Rapids actually had a couple to choose from. My salesman Austin Roby was fantastic! He zhould two different trucks they had on the lot, and we took them for a ride. Iy was a no pressure purchase. I like to deal that way. The atmosphere thete is not like a carnival as some places can be. Ot was a pleasure doing business with toyota of Grand Rapids.

Beatrice Orns

I was able to get an appointment right away. From the time they answered the phone everyone was helpful and friendly. The service itself was quick and the cost was less than expected.

Tonina Korzeniewski

I like the service I get here but the remote start feature on my 2022 highlander is junk. My key fab has a good battery, doors are locked, I make sure I see the lights blink both times and I've only got it to work twice. And why would I pay for the app when that only seems to work occasionally and when I have wifi (of course when I'm not home, never works). Seriously, it's a junk feature

Tom Ingersoll

I stopped in late in the day, without notice, after my “check engine” light came on. Without hesitation, the service department diagnosed the problem quickly, took care of it, and sent me on my way. Thank you!

Kristi Lambert

I actually had an accident on my way to trade in my car for a newer certified Toyota. The dealership (Darren Harold, and Jay Roddenberry helped me through this entire ordeal and I left that day with my new car. These are my “go to guys” for any vehicle purchase. Thanks for all you did to help me through that messy day.

W784 LP

Bruce is a big asset at Toyota of Grand Rapids. Always willing to go the extra mile for customer satisfaction. He is the reason why I keep coming back.

Martin Camp

I was buying a used car with a "tailgate guarantee" - i.e., "as-is-no-warranty" from a used car dealer elsewhere. The Service Writer was very professional, respectful, and polite, and he took the time to answer questions. The Mechanic did a pretty thorough job with this "Buyer's Inspection". He was very honest with his written impression of the car's condition. And he looked in a whole lot of places for potential issues. This car was made in Canada, and inexplicably to me, some parts of the inspection seem to have been passed over - as best as I can tell from the Report. The Canadian VIN was "foreign" to the Dealership's computer system and was apparently the cause of some pre-inspection information not being listed on the inspection punchlist - or at least with items mentioned in the final write-up. The Vehicle Service History for example did not seem to be listed, which I feel may have otherwise tipped-off the Mechanic to areas that could have been of particular interest for a closer evaluation. The car inspection took about 2 hours. A couple of important Safety items - demanding repairs - were identified. Overall I am fairly pleased with Toyota of GR's service today. I'm pretty sure I'd have given a 5-Star Review if the Foreign VIN issue wasn't such a problem.

Mike Bigney

I went there today to get my oil changed. So far I have beem impressed each time I have got my vehicle serviced. I don't feel like they are trying to sell me on things that I don't need. They have been fair with prices and are very willing to accommodate. Their waiting room is very comfortable. And their coffee machine is probably the best! I would recomend this location for vehicle service!

Courtney T

Kevin is amazing! Thanks for making our experience so easy and fun. We are loving our rav4 :)

Mai Eaksen

It has always been a great experience for me to get car service there. Plus, I can work from the waiting area which is very comfortable.

Beth McClure

It would be nice if someone greeted you when you come in for service. It is always so awkward just standing there while employees are just walking around ignoring you waiting for someone else to help you.

Kayla Eccles

Adnan in service was amazing! Blew a tire hitting a pot hole after work, was able to get in and serviced the next morning!

Matthew Lozen

What an excellent experience. My service advisor made me instantly comfortable and worked to give me the best service and saved me money. I live in Louisville but come to Grand Rapids regularly. After having the sleaziest Toyota dealership experience I’ve ever had back home, I was blown away by the honesty and care from Toyota of Grand Rapids. I may be scheduling maintenance around my visits to GR now. Thank you so much.

Amanda arasia

One word AMAZING service Erik Crooymans is not your average salesman he actually cares about his customers! He not only helped me find the perfect vehicle for me in my price range, (which was definitely not easy) he also helped me with finding the best full coverage insurance out there! He did not try to upswell me in any way he knew my limit and he came through for me in a way a salesperson never has!!!! He even emails to make sure everything is going great with my vehicle and to tell me happy birthday every year. Thank you Erik for going above and beyond for me, 3 years later and I am still am amazed at the service. Needless to say all of my vehicle needs will be done with Toyota of Grand Rapids!

Melissa Davisson

We had a great experience purchasing our vehicle from Toyota. Very kind and accommodating staff. Nick reached out to many banks and were able to get us the best interest rate. Very happy with how everything turned out.

Cheri Skula

Very helpful. Customer service was exceptional and something I have never experienced. I'm overwhelmed with satisfaction. Would highly recommend.

Victoria Walenga

Amazing experience purchasing my first new car. Can’t say enough about how wonderful Steve was and how he made sure we had all the information we needed every step of the way.

John Knight

Having purchased numerous vehicles during my life, I can honestly say that the experience I had with Toyota of Grand Rapids was the best I ever had. From the experience with the General Manager, Sales staff to the delivery personnel,it was an exceptional uneventful and very comfortable and pleasant experience. I would recommend this dealership to everyone. I heard about them in Traverse City so contracted the dealership and purchased a 22 Highlander Hybrid which we enjoy very much.

Sheri

Always my pleasure to bring my car in for service! Customer service is always awesome. Time spent in the shop is always about the estimate they tell me...I recommend them for service on your Toyotas.

Deb Sanders

We recently purchased a 2021 Toyota RAV. The sales staff was wonderful and Joe Adams went out of his way to make sure we were completely satisfied in every area! Would highly recommend Toyota of Grand Rapids to anyone looking for a vehicle!

Trevor Knecht

I had an extremely pleasant experience obtaining my GR86 from Toyota of Grand Rapids. Erik Crooymans was a phenomenal sales rep. He was great to work with, helping me out during a very busy week at the dealership, and showed me a few tips and tricks with the car. Evan Timm was really great to work with when it came to the finance side of my experience. He was friendly, clear and concise, and made the purchasing process a breeze. If I or anyone else I know was in the market for a Toyota I'd certainly send them here.

Michael La Penna

I have been using Toyota of GR for years for my service - never a problem, always satisfied!

Nancy Chauvin

My Toyota experience was wonderful especially considering this difficult time in car purchasing. Malachi was amazing and went above and beyond. And Nick was really great to deal with in the Financial area, very professional and reassuring. Very kind knowledgeable people it made me want to stick with Toyota. Thank you for my beautiful car!☺️

Tammy Cooper

They are always friendly and helpful. Nice waiting room with fresh coffee and vending machines. They also have a play area for kids, a fireplace and large tv.

MaryJo Kooiker

Juan, salesman, was great. He was very well informed about the Supra even though very few are available. He was able to explain the features and set up the car for my needs. He spent a lot of time with me answering all of my questions.

Brett Grams

Great experience Sales person very knowledgeable in all areas. smooth transaction. very happy with our service and new vehicle.

halo all

Hands down the best experience. I was greeted by an amazing sales guy Austin. Very respectful and listened to my wants and needs. He wasn't pushy and allowed me to take my time. I decided I didn't want used so I ordereda brand new hylander which I love. Austin was one of the best sales guys I've ever worked with. I felt like he took care of me over and beyond what other dealer's have presented. The day of singing he was again respectful and honest didn't push the sale. That's the most refreshing experience. I'll buy here from now on. I found my dealership for life.

Gordon Sieting

The people at Toyota of G rand Rapids are personable yet professional. They answered all of my questions. They were friendly and helpful. They made my experience there a very pleasant one. I am grateful for their outstanding service.

Jeff Robbins

Had an awesome experience with my sale guy who made everything smooth and easy. Grate Young man, keep up the good work... Jay who is the finance director, thank for making it happen. Can't say enough about the perfection of Jay & the team at Toyota.... thanks guys

Lynda Kooiman

Buying a car at this time isn't exactly easy. Biggest reason being, there just aren't any to be had. But I found the Toyota model that I've wanted for some time. They made it painlessly easy, and I drove home in it the very same day. Because of the "shortages" there really isn't a lot of room for negotiations, but I was very happy with the deal we came to.

tracy little

Great experience this month! Toyota got my vehicle in at my scheduled appointment time and completed my service efficiently. The team member who checked me in and out was both friendly & knowledgeable.

Jordan Betten

Darren was amazing to work with! Will definitely be back next time we need another car.

Robert Renes

I thought my entire experience at Grand Rapids Toyota was quite informative. I've purchased many new vehicles over the years but this one was a really unique one. People I worked with were great people.

Mark John Condon

Brianna was knowledgeable, professional and social (we simply talked about our day and what we were looking forward to) I was impressed. The job was done and I was on my way quickly and she saved me money by avoiding unnecessary services. I want to express another big THANK YOU to Grand Rapids Toyota.

Chnell Guydon

The young service guy that helped me was extremely polite and courteous. He explained that it would be a few hours as they were short staffed and gave me the option to wait or drop off. He also apologized for this and I opted to wait. After completing my service he again apologized and answered all the questions I had without hesitation.

Rick DeHaan

Was treated very warmly and helpfully. Explained things well, was given a nice place to wait, and also helpful advice on the next time I register for an appointment. Also, when done, things were explained very well.

Barbara Miller

Everyone is friendly. I can ask any questions without feeling stupid. The service people are prompt and I have never had a problem after my car is serviced.

Tamara Norton

Courteous and informative as always! Kyle made sure I knew everything that was done and the charges were very fair. My F J Cruiser won't have service anywhere else!

Chao Xu

Mike was great! Helped me through everything! And had Ed take care of me at the final delivery. Overall the best dealership experience I’ve had in a while! Highly recommended!

Andrew Sumwalt

Took my 02 4runner in to resolve a check engine light that has been popping up for over a year. Many things were tried by different shops. It took 5 days but Toyota of GR was able to figure it out. They charged me 180 for the EVAP solenoid that I needed and over 400 for labor. Hard to say how much of this was investigative labor or install but I can easily see the new part when I look under the car. Further more, several certified Toyota parts sellers online sell this part for less than $100. All of this is upsetting and why I didn't go to a dealership for over a year to try and fix this. And to cap it all off I asked them for a used vehicle inspection that came back saying my car is in perfect health. This is insane for a 20 plus year old vehicle that I know has several other issues. Cheifly being the slow valve cover gasket leak that is obvious when you pop the hood. The service techs were kind and curious and easy to talk to but clearly lacking in experience and knowledge. I am dissapoinded and painfully reminded of the phrase; stealership.

jisheng chen

It is great to have my new RAV 4 in Toyota of Grand Rapids. The whole procedure is smooth and the communication between the sale specialist is effective. Will recommend it!

Mother Sophia

Walking into store I was met by a pleasant man with a wonderful smile and sincere caring attitude. Adrian was very helpful asking what I wanted and guiding me through the process of ordering exactly what I needed. Adrian stayed in communication with me letting me know at what step my vehicle was at. I picked my rav4 hybrid yesterday. Adrian again helped connect my phone with App. My car is better than I expected. Thank you Adrian.

Mary Jacobs

I purchased my toyota sienna from a different dealership in January. I started having some issues my sliding doors and my rear hatch about 1.5 months ago, I decided to take it to the toyota dealership because its a toyota. They were awesome!! Took a look at everything, fixed my sliding doors for free already due to common issues with the doors. And my back hatch they were able to fit me in to get fixed and for half the price of the body shop!!! Overall I've had a GREAT experience with the dealership, and I when it comes time to purchase a new car I will for sure look here first!!

Kattia Donnelly

Very satisfied with salesman Victor Saenz who help me trough the whole process on buying my car. He was very professional and always had smile on his face. Love Toyota of Grand Rapids and I do recomend anyone on buying a vehicle here. Very pleasant location. Service area has outstanding professionals as well. I am very grateful to be part of the Toyota family.

Colinda Ferris

I've dealt with Toyota of Grand Rapids for many years. I am on my 4th Toyota. Twice my Toyota has saved my life. When I totaled my last ToyI needed a replacement quickly but couldn't find the one I wanted so I settled for a Nissan Rogue. But I found I didn't feel as safe in it as I felt in the Toy. When I finally found a Rav4 again I traded my Nissan and my late husband's truck for the Rav4. I really love my new Rav4, but when I got home with it I noticed there was some damage to the right front bumper that I hadn't noticed before.I I'm. I spoke with my sales man and he said he hadn't noticed it either. I asked if the dealership would cover the repair I was told no because it was that way before I chose it. It amazes me that they would put such a nice car on the lot with this damage.. I'm very unhappy with this situation. Everything was going so well. Thànk you for asking.

Cheryl Peterson

When you arrive there are many service advisors walking around already busy with tasks at hand. Its so strange to see them right in front of you yet too busy to help. When they finally free up however they are very helpful.

Patricia Benson

The service that I received is always excellent!! Very professional, timely and attentive to my concerns. Bruce Diamond is always very efficient and wonderful to work with.

Silver Nelley

I really like the texting option, where the service tech sends a video of your car. The video shows you the walk around if there are any additional things needed for repair. You can then approve each repair separately or deny repairs. Probably something not really new out there, but I really never have problems with my vehicle so this is new to me. I guess I’m in the dark ages for this new technology stuff. Lol

Ben Kowitz

Got some work done, service was super fast. Kaden G was very helpful and courteous in helping me with some questions I had. 100% going to return!

frank turner

Service was great, but took far too long when I had a scheduled appointment. 2 hours for Oil change is way too long !

Ernie Babcock

They serviced my truck fast. Im from out of town and just drove in with no appointment and they fit me right in and serviced the truck within an hour. Thank you so much Toyota of Grand Rapids

Michael Reick

Had issues with scheduling and length of wait time, but thanks to the service manager and the service rep who assisted me onsite to keep frustrations to a minimum. Definitely need to hire more service people though to actually work on the vehicles.

Scott Mark

Dealership was able to accommodate an appointment for an oil change on short notice. Car was services in less than 45 minutes.

Pat Clar

Great service, friendly, and quick too. Thanks for be so gracious with Ginger, who loved all the attention . The extra help with the navigation system was a real bonus!! Thank you!!

Gino Henry

Great customer service. They helped us find the perfect car. I would recommend this dealership. Everyone was so helpful and kind!!

Timothy Gillhespy

I got oil change and They were cheaper than my other place. They do more than oil change which is plus. I highly recommend them.

Sally Steffes

Overall, service was good. A bit disappointed my car was not washed, like it had been in the past.

Genesis Brady

Service was fine and they helped me replace my key battery. Only thing I thought was odd was the lack of multipoint inspection and work performed review at end, which I thought was standard.

Jr Alvarez

Exceptional service. Toyota of Grand Rapids service department is by far the best. Bri is knowledgeable and extremely efficient. She kept me updated on vehicle progress up until completion.

Steven S

Very helpful. Everyone was very nice and polite. Glad we bought our car from them.

Eric

From drop off in key box to pick up, Ron kept me informed the entire time my car was getting repaired. That’s the kind of service that keeps me coming back!

Amelia Duram

The entire dealership was helpfull and friendly. They made my car purchase a wonderful experience. Thank you.

Linda Conklin

The technician was a great communicator, and he fetched my car for me after servicing because it was parked “up the hill”. Beyond my expectations!!

Jude Libner

I was disappointed by the performance initially after going in for routine maintenance and an oil change, but the issue was quickly corrected thanks to Sherry Lewis who ensured I was taken care of entirely!

Dave Mills

Toyota usually provides great service. I did ask them to inflate tires to 45 lbs ( 10 ply tires) and it came back with only 35 lbs.

Oz

Always a pleasant experirnce at Toyota GR. Adnan is very knowledgable, easy going, and patient. He goes above and beyond to meet needs

Brandon Chan

Overall great experience, don't remember the service tech name but they took great care of my Supra quickly and professionally , would recommend

Alexis

Sales Associate can Call me Sir or by my name, instead of CRAZY. When asking doesn't make much difference telling Pick it up or Pick up my car.

Jim C.

I come in for a regular service. The staff are attentive and courteous. Major shout out to both Adam and Cooper for being there on a Saturday.

Rachel Forman

Check-in was quick and seemless. The appointment took less time than predicted, and the employees were very friendly.

Mary Verberg

First time car purchaser and worked with John Kangas. He listened to what I wanted, helped immensely with the process as a new buyer, and ultimately led to me purchasing my dream car!

Erika Jorstad

Customer service was amazing. Kevin and Nick were always on top of everything and answering all my questions. Very efficient!

Keith Walters

I liked that when I walked on the lot I was greeted right away. The sales staff helped me with all my questions and the test drive sealed the deal. the process of buying a new truck took about 1 hour in total and I am thankful for the speed as I value my time. The experience was much nicer than the one I had at my local Toyota dealer, and I am glad I drove the 45 min. to this location

steve rysko

Wow, called on Friday and got appt. first thing on monday. They were busy when I got there but I was in and done in about 1 hr with oil change, tire rotation and inspection

Chris Sheffield

At my previous dealership, they provided a car wash as part of every service. It was nice to get your car back clean as new

Carol Chiaramonte

Pleasure working with such a professional and knowledgeable sales associate. He exceeded my expectations and made for a good result.

Corrie Vos

Excellent service. Drove in at time of my reservation and was helped immediately. Maintenance and oil change done in time estimated.

Karie S

Outstanding visit! Bri checked me in and was super helpful and cheerful! Made the experience so much more positive with her bright smile. After service, Devon went over the vehicle report and made sure I found the truck in the lot. Again, very helpful and friendly. Two outstanding associates who left me with a super positive experience!

Gary Smithson

Great service as usual!! Everyone is very professional and service is always completed in a very timely fashion.

Craig Kooienga

Very organized maintenance department at Toyota of Grand Rapids. Everybody was very professional. I was very happy with my service and experience

Duane Kiley

Good customer service. Quick work. Only negative was low tire pressure indicator was on after tire rotation

Jim Van Til

Very attentive to my concerns. Did their best to work with my scheduling conflicts. Cooper was great.

Ellen Karafa

I started working with Steve Walker in June. With all the craziness that this pandemic has caused with new/used cars it was comforting knowing we had Steve on the job! They offered us top dollar for our used Toyota and got us in a brand new one quicker than we thought! Steve went above and beyond for our family and we would refer anyone to him with no reservations!

Tammy Holt

Always friendly and respectful. The add ons are definitely getting out of hand. There must be a bonus involved. They must be really short handed. Even with an appt there's still an outrageous wait.

Michael Benzie

Love the 4Runner we got and our sales associate Kevin was good and took care of us. We ordered a new 4Runner from Toyota and customized the options we wanted. When it was delivered it was missing the PPF we ordered and the exhaust tip but Kevin took care of it and had it put on down the street at extreme. They did a great job. When we closed on it, I felt they pushed too hard on the extra warranty stuff. They tried to sell us gap coverage on a 4Runner which has the highest resale value of any car and we put a substantial amount down so there was no way we’d ever need gap coverage as we’d never be behind in the loan. We just serviced it at 5k miles and they only did a tire rotation though the appointment was for both an oil change and rotation. They didn’t mention it until it was done. I could have rotated the tires and do the oil myself but figured it was free and would be nice to have done. I would have liked a heads up that they would just be rotating when I made the appointment or before they took it back. Overall good service but not perfect.

Nunya Bidness

Kevin was great setting me up to buy my new Corolla. Answered all my questions and is very knowledgeable. Great to work with. Evan took care of financing and was also very knowledgeable and helped me through that side with ease. It was enjoyable working with everyone at Toyota of Grand Rapids. I look forward to going back when my wire needs a new vehicle.

Linda Mireles

I never had taken my car to Toyota of Grand Rapids but people there were nice and they were able to answer questions I had.

Sue Snyder

Darren Harrold, by far, is the best salesman I have ever dealt with and I've bought a lot of cars in my 150 years of life! Haha! Darren listens to your needs and doesn't try and push anything. The dealership as a whole was fantastic! In fact, we bought 2 cars! We wouldn't hesitate to buy more in the future!! EDIT: Well here I am again! Car #3 and I couldn't be happier with every facet of my experience with Darren and Toyota of Grand Rapids!

Katelin Schuch

I had a great experience with Toyota of GR. Everyone I have talked to was willing to help and very kind. Luis did a fantastic job helping me find my dream car and providing guidance along the way. I definitely recommend this location and Luis to anyone!

Sara Casey

I had a great experience buying a new car here at Toyota of GR. I’m a slow decision-maker & John K. is a very chill, low-pressure salesperson. A rare gem. I asked lots of questions then triple-checked all the info he gave me with knowledgeable people I trust & it all checked out. :) Also I really love the car he helped me choose. I think he helped me consider all the factors, choose the best option & get the best value, too. 👍

Chris Carpentier

I had a great experience here. I took my car in for service and had catastrophic damage to the engine. Leaving me in a position of needing a vehicle, they gave me a loaner to drive and started the tough process of getting a new car in today's economy. Adrian was great we located a car and gave me a great deal with an even better warranty. All and all I really couldn’t b happier with my experience

Gertrude Croom

The young female service person was superb. She was very attentive to details and found out exactly what I needed to have done. She found a follow-up date for additional services needed. I am very pleased that Toyota of GR. has added a very good female service person. Maybe woman to woman, but I am pleased as I have been in the past.

Mary Dixon

A 45 minute tire rotation took 2 1/2 hours. That’s a long time to be sitting there. I like the convenience of being able to make an appointment on line, but they should space them out more if they don’t have enough employees to do the work!

Bill Cleveland

On my first visit to Toyota of Grand Rapids for service, the biggest problem was figuring out where to park in the service bay. I did not notice the lines painted on the floor, really more happy I had arrived safely on yet another day with snow. Devon Stone was very helpful and explained all the options for service concisely and understandably. The routine oil change and tire rotation took about 45 minutes for my 8 am appointment.

Jeff Yonker

The actual work done on my van was done well and at the expected cost. The staff also was clearly aware of my previous feedback to not change the seat position. That was good. However, the department needs to do a far better job of scheduling so that a customer’s vehicle doesn’t sit around idle when a customer arrives on time for an appointment. My appointment was at 8:15. I arrived at 8:08. Yet it still took till about 10:05 before they were finished. And all I had done was an oil change and a tire rotation. Even with a courtesy inspection, that amount of service should be completed in about one hour rather than two hours.

Sally Kane

Positive and professional service. The staff were attentive and knowledgeable. No pressure. They focused on what I needed.

Steve and Mary Strasser

Sales team did a great job! Nolan was new, but the rest of the team stepped up to help him with the computer and paperwork. Finance department got me a better rate than I went in with. The truck was what I wanted and we will be going back when we are ready for our next vehicle even though we live in the U.P..

Alfredo Gonzalez Lopez

1- prices are not negotiable ( bad ). 2- they loose the last tittle on the last car I was about to buy ( 4 weeks waiting) and again i have to apply for another car affecting my credit again. 3- the customer service is really bad on the phone 4- customer never call y or give y a word about what is going on with the car y are buying until the end, full in surprises that we paid for it on the end. Thanks for everything Sincerely Alfredo Gonzalez Lopez

Marc McCurry

I can't thank Jason and Tom enough for their help and assistance with my purchase of a new vehicle. I am extremely impressed with their expertise and diligence thru the process. Additionally, the service department did an amazing job on the accessories for the vehicle. I am very pleased with both the vehicle (I am a first time Toyota purchaser) and the entire staff!!

Heather Toth

Couldn't have been happier with the team at Toyota of Grand Rapids! 🙂 The service I received from Darren and Jay was outstanding. I highly recommend not only these two guys, but the dealership as a whole. Quality people, products and service! …

Lucas Kelly

Luis & Adrian were some of the best sales representatives around, and Jay has been in the business for over two decades who closes with you. I felt very taken care of, and I’ll always know where to shop for a truck in the future. Thank you.

jeerrdd

Saw an employee come out to contact another customer to let them know that the car wasn’t done, but they didn’t forget about him. Thought that was pretty considerate. Took em an hour to get my oil changed but the waiting room was comfy enough for a nap so I took one. Cheap too with my coupon they sent me in the mail.

Linda Vanheuvelen

My experience was relaxed and efficient. Adviser was very helpful. Explained very well.

Gabriel E Pedraza

Our experience with Toyota of Grand Rapids was excellent. We needed to make an unexpected purchase of a vehicle. We knew that buying a vehicle at this time was going to be difficult. We walked in just to start looking for an SUV. A very nice and knowledgeable salesman, Luis Sandoval, took us through the process. They just happened to have a Highlander in their inventory. We were not really ready to purchase a car that day but after dealing with Luis and the fact that cars are difficult to come by these days, we closed the deal. The entire process was efficient and did not feel pressured. We would recommend this dealership to anyone looking for a Toyota.

Jose A. Tamayo

I called to schedule an oil change. The soonest was next Saturday but I explained I would appreciate an appointment today as I was leaving town tomorrow. They got me in right away, even with out an appointment. Great Service!

Marcia Strickland

I had an excellent experience yesterday with Toyota GR for my routine oil change.

Cindi Kalbfleisch

I love the updates which were sent to me while the tech was working in the car. Thank you. Every one was so 👍 …

ken larson

Erik was fantastic to work with always looking out for us during the process of buying another vehicle.

Kevin Del Raso

Toyota was great! Fixed my van and dealt with all the problems from the previous body shop I went to. Caden G was a fantastic representative for Toyota and was very helpful throughout the process.

Christopher Wright

I was in and out in under an hour for my oil change Great service. Great price. Love Toyota.

UGA ROCKS

Overall good, but I felt like the beginning was confusing. I pulled up the door and the door didn't open. I waited and finally got out of my vehicle and was screamed at for not pulling in. I told em that it wasn't opening and they said I had to get closer. I did and it still didn't open. I finally went inside and a young woman who was very polite helped me by opening the door. Not sure why i was getting screamed at by the first guy and was upset. The resr of the experience was really good and happy with the service on my vehicle.

Sallie Wieringa

Excellent service as usual. Was especially impressed by the young man who helped us. It is so wonderful seeing a young man doing such an excellent job with customer service.

Connie Sadler

Was a little unhappy when I was told it could take 2 hrs due to short staff, the young lady that took care of me was very nice and apologized for the wait and did not charge me. That’s was very nice.

aaron11322

Was a great buying experience all around!!

Rena Wodell

Great place to get a car nothing but top notch professionals and quality people who deliver outstanding service.

Greg Reese

Great all-around experience. Except. Customer service. I’d happily come back for another purchase.

Chris Newsted

Quick, easy, friendly, best customer service ever and got me what I was looking for exactly and they keep in touch and keep you in mind when your vehicle comes in.

George Fiala

Appreciated the service, but would be helpful to return dashboard display to where it was when I brought it in. As a senior, my inability to find the right key combination is frustrating.

Yolanda Breitweiser

I’ve been a client of GR Toyota for years. Always great service.

Donald Southern

I was real happy with the service advisor and felt the job was done in a very timely manner. Donald Southern

Bridget Velding

Jim Zellinger is the best! He genuinely cares and does everything in his power to make sure that you have the best possible experience! I’ll never stop choosing Toyota! Thank you guys for everything that you do over there!

Andrew Miller

There was a mix up in the schedule and I arrived on the wrong day. The service manager was awesome, she got me in then and there for an inspection. Awesome service. She saves the day for me. Was in on 7/22/2022 at noon.

James Morgan

Toyota of GR did a great job and I love my 4Runner, but it took almost three hour to close the sale on cash deal.

Kathy Vincent

Friendly staff. Quick service. My only complaint was I was supposed to get 10.00 oil changes for life because I bought the van through them and they raised the price to 15.00. Which is still a good deal, but I should only be paying 10.00.

LandK

We had the pleasure of purchasing a 2020 4Runner Night Shade Limited from Darren. Great experience! We were very happy to drive all the way from Lansing for such a great experience. We'll be buying our next vehicle from Toyota of Grand Rapids too!

Kathy Barry

Kevin did a great job keeping me updated and then made an adjustment to my bill since problem was only a reset

Amanda Rostic

I have had such an exceptionally positive experience with Toyota of Grand Rapids. The staff is kind and courteous. Ron helped service my vehicle and he explained concepts to me a way I could understand. Toyota shuttled me home when I left my vehicle for routine maintenance as well. I always have a great experience and highly recommend them.

Christina Vresics

Everyone I worked with was very helpful and remained open and honest through all of our communications. I very much appreciated their patience and flexibility in helping me find the exact car model that fit my family best.

Maria

Steve Walker was awesome. I was so frustrated with the price of used cars and I was not an easy customer. Many car dealers got frustrated with my pickiness. Steve NEVER gave up on me. He kept sending me cars he thought I'd like. Until finally, a whole month later, there it was. My new (used) car. And he even went above and beyond when he had to teach me how to use the gadgets. Jay was awesome in explaining finance tips. Overall, I'm very happy I bought my car here! Go see these people, you won't be disappointed! They actually care!

Dung Do

A return customer, I bought more then 1 vehicles here, first I deal with Al Luke for many year and now with Lee, they both done a great job.

Ricky Cowles

I had my maintenance performed on my wife’s vehicle and found out that there was a nail in the front left tire I notified of the problem instead of fixing the problem they told me they could not fix at that time instead they asked me if I wanted to make an appointment to come back, it being my wife’s car I wanted it taken care of while I was there so I had to go else where to have it fixed, I am sooo disappointed

RonLisaCook

I have had my Toyota Tundra serviced here a couple of times and have found their work was done on time and at the price projected. Of the three dealers the truck has been to this one is the best and I will be bringing it here again if we are in this area at the right time for a service. The service advisor, Adnan, was very helpful and kept me informed.

john Richards

These guys are great and they are very good at what they do. Issac our salesman was very upfront and very knowledgeable which I appreciate and their entire staff worked well together making us feel welcome, unrushed, and valued throughout our car buying experience. As one of their new completely satisfied.customers I would recommend these guys to anyone looking to buy a new vehicle. Their knowledge and expertise made our car buying experience a good one. Thanks again

tim akin

Best car buying experience. Great no pressure sales. Everything was simple and smooth. Got me as close as possible to the car I wanted. I only wish we could have ordered the car I wanted but due to the times we had to stick with what we could get. I wanted a rav4 prime but it has a two year wait and I had to have something now. I love the new car and will be a repeat customer.

Mindy Hamstra

Everything was explained thoroughly. They even ended up suggesting I not do a part of the service because it would have added $500 and wasn’t necessary right now.

Laura Fair

Toyota reached out and and offered compensation and were able to explain how this was not an intentional effort to be duplicitous. I’m am satisfied with their resolution.

Joel Schekman

Great job! Only complaint was it took too long for repairs but I haven’t had this issue in the past - I was told some workers had called in sick. I guess in this kind of event you should notify the customer of a longer than average wait time.

Denise Stepanovich

I hate how when you get to the service center, you always have to stand awkwardly around by your car until someone acknowledges you, which is usually multiple minutes before anyone does. It’s so unwelcoming. ☹️

Fahmy Ahmed

Great service.. Classy dealings.. In short, happy with Toyota Grand Rapids

Diane Vongviengkham

I would highly recommend this location! Kevin was absolutely great work with! We love our car! Good used cars are hard to find, but Kevin was patient and help us find the right car for us! The Dealership was well maintained clean, staff are friendly and helpful, and they have such a great inventory of new and used cars. . Staff is all very friendly and attentive! Thank you Kevin for making this process easy and painless for us!

Maxx Millman

Juan was amazing!!! He got me into the exact car I wanted so quick. He was professional excellent customer service and all-around great at his job. I was in a bad financial situation at the time and he worked with me to get approved and in a car within a day, he even sent a driver to pick me up 25 miles away free of charge because I could not get to the dealership. A plus plus!!! Ask for Juan!

Cindy

I have been coming here for years . I do have a Nissan now , I trust them with their decisions. I went in for oil and wheel alignment. They made me aware of me needing a brake flush . Not what I was planning . They were faster than I was counting on . Making me aware of the brake fluid keeps me safe in many ways . Thank you for your promptness and thorough inspection.

Josephine Kornev

They were busy when I arrived but after I was greeted, the service was thorough, proactive, and very helpful. They explained what could be done, what needed to be done and the repairs were listed by urgency and I was given prices so I could make an informed decision. I was very happy. The service professional gave me his contact info so I could reach him if I had any questions. Great Place.

Dustin Norris

This is the best dealership that I have ever been at. Great workers, very professional, extremely friendly and kind. They are amazing! If your looking for a car give these guys a call.

Carl Thompson

I went in for a recall issue. Getting the appointment was quick and easy and they were very helpful as we arrived. The work was done ahead of the estimated time and I was on my way quickly. This was the first time that I had no one try to upsell me anything or try to tell me that I had another issue that should be dealt with. Very pleased with that.

Ted Wood II

Darren is amazing willing to jump through whatever hoops he has to to get us back into a car after ours was totaled.

Alex Hausserman

The best dealership I've had the pleasure of doing business with. The staff was and always has been extremely helpful and knowledgeable. I tell all of my friends and family to check out Toyota of GR. I was very impressed with no MSRP markups despite the state of the market.

Ruth Davila

I can't say enough good things about my experience on Saturday. Juan Álvarez was helpful and honest. I left trusting that I made the right decision. Everyone in the process were helpful and great customer service. Thank you Toyota!

Felip Ballesteros

Generally strong, quick service. Luis attended to our needs and responded quickly through text. Wish the facility was slightly nicer, as it made the car buy experience feel generic and Ford-like. Toyota is about quality, and it’s waiting and buying space should match that.

Sharron Chapman

I have an issue with a bearing and they had to order a part. I will be taking my car back for the service on Monday (11/7). My new service advisor is Cooper Diamond. I took my car back in for the replacement of the wheel bearing. My car is now running very well and even my noisy tires are quieter.

Manish Thakur

Very courteous and efficient staff. Effective and timely updates through text messages. Extremely satisfied with their quality and efficiency.

Victoria Slonka

Love my car! Purchased a 2018 Camry with 21,000 miles. Good used cars are hard to find and they go quick but the sales team stayed on it and I'm very happy with it! Dealership was very nice and clean and car lot is well maintained. Staff is all very friendly and attentive! Thank you to both Jim and John for making the whole process run smooth. Highly recommend!

Bran Owens

Was worried of a bad prius battery in my Toyota prius and had an appointment on July 6th, they took the car in the week prior and had it running again June 30th. The price was very reasonable and the staff was very polite and very quick. Definitely relieved the panics I had in no time at all, I was very pleased with Toyota of Grand Rapids!!

Ann Marie Nelson

I was amazed by how quickly they checked me in when I arrived. Really like they communicated with me through text message and check out took minutes. Very positive experience.

ansel robinson

Excellent customer service. Genuine car and concern for me and my car. Honest, trustworthy and keepers of their word

Brandon Button

Recently went in to check out a new car. We had high expectations and Chas was our salesman and blew us out of the water. He answered every question we had. We even called back with more questions and he was on it. Very personable and you could tell he enjoyed his job. Not pushy at all. We had a great experience and will definitely be sending our friends to him.

Doug Johnson

I brought my Prius in for oil change and transmission change . Ron was great and it was a pleasure working with him. Gave me all the information about what was being done and when it would be ready. It was done before his estimate and under his estimate on the price . EXCELLENT service thanks

Robert Chovanec

Just bought a 2023 Sienna with help from Luis Sandova. I highly recommend Luis and Toyota of Grand Rapids.

Tiffany Flanigan

Very attentive and friendly staff. Worked hard to get me in my truck. Lovely place.

Becky Steiner

A positive maintenance experience every time I bring my 2019 RAV4 hybrid in!

Steve Willison

Roger was so nice. I was frustrated my car wouldn't start consistently all week, he calmed me down and reassured me it would be taken care of! He was right!

Steve Hawks

Great experience. Did what was needed quickly and with no problems. Very nice waiting room.

Greg Reese

Excellent service. Great experience. I’d happily come back again.

dorri dodson

Juan provided great service while purchasing our new 4 runner!

Judith Stolz

Always a good experience for maintenance on my RAV4. Prompt, courteous service. November 2022: Still appreciate Toyota of Grand Rapids. The only downside is all the paperwork the poor Service Reps have to do. Takes forever. But they're doing the best they can.

Arianna Farina

Great service! Slightly pricey but you’re paying for quality work.

Kim Tran

Cooper was amazing! Answered every question I needed answered and was super helpful!

roger wood

Everyone went above and beyond in service getting my car part as well installing it for a fair price.

Rodney Robbins

Service was provided on time and was finished as promised. Brian, the service advisor was incredible. Very helpful. Worked very hard to find my ghost noises in my Avalon. Great dealership.

Danielle Fischer

Everything about the experience of buying a car at Toyota of Grand Rapids was comfortable, fast, and easy. They shopped around and got me a competitive rate and explained everything clearly. Will absolutely be buying from them again.

Zachary Chartier

I purchased a “Certified” Sienna Limited Premium from Toyota of Grand Rapids, Mr. Lee Ly was great, ask for him if your looking for a new ride. He treated me and my family very well when we were going through the buying process. It was an impromptu purchase so we were doing the process late after hours, he even bought the kids some McDonalds. The wife loves her new ride, the kids might love it even more. They like the flip down screen, and lounging chairs. The kids want me to trade in the F-150 for another like it lol. I have three boys and they want to ditch the truck and get another van, well it is nice. We did have a few issues with it. The fuel door was starting to fall off, but this was covered under a recall. There was also a scare with peeling paint, I didn’t realize it when I bought it that Toyota had issues with Blizzard Pearl white paint. Of course this one happened to be that color. Toyota seems to be taking care of every model with this paint except Sienna which left me very disappointed to say the least. However I have since spoken with the dealership again and it looks like we will be able to reach a resolution. This is relieving, as I was sure I found a place I could trust. The incident made me second guess that but Toyota of Grand Rapids came through. Toyota has a strong reputation for reliability. When that isn’t enough and when problems do arise it seems Toyota of Grand Rapids can pick up the pieces and make things right. If you read my previous review it sang a different tune. Why the change? Toyota of Grand Rapids made it right where Toyota themselves wouldn’t. I’ve had issues with other dealers before, one up in Kalkaska, and one in Plainwell. They let me down and didn’t care they did, they already had my money. I felt this was a familiar road, but not this time. This dealership owned it, and made it right…well soon any way, I guess we will find out for sure.

frank grabe

Overall a good experience. Some things bothered me but other things made up for it. 5-star

Dan Lixey

One of the best experiences I’ve had in a long time! From walking in the door until I was done signing papers I was taken care of far beyond what I would expect. My salesman Luis and others that weren’t even part of my buying process were polite, helpful, and always asking if there was anything else they could do to make it the best environment possible while I was there. A big thanks to everyone there!

Jasmina R

We were very happy going through the buying process at toyota of GR! The salesman, finance, and everyone we met in between was beyond helpful and made the buying process smooth. We were on the hunt for a brand new 4Runner and they made sure I was the first to know of new inventory, kept me in the loop the entire time and made the process effortless. Highly recommend working with them; we’ll be back for sure.

Mary Friar

Ron checked me in and out of service. Worked with him before. He is polite and very knowledgeable to work with. I would definitely recommend Toyota of Grand Rapids for purchasing (bought mine 4 yrs ago there) and servicing a car.

Eiko Kondo

The service dept is very efficient and courteous, offers if needed a courtesy shuttle while waiting. The wait tine can be N hour to 2 hours but they have a clean comfortable waiting are, and I usully sit there and relax. Good service and friendly staff.

Todd Ozdych

I went in to buy the Toyota Care oil change package of three oil changes, three rotations and three multi systems checks because I thought it was a really good deal, especially for the synthetic oil package. They were able to get me in immediately for an oil change, although I didn't expect this. All the people I worked with that day were professional, friendly, helpful and knowledgeable. I would definitely go there again and suggest this place for service.

Ellen VanDyken

Everything went well except I had a long wait to pick up my car. I am also not impressed with the jack on our Rav 4 hybrid (2021). It’s very inadequate for changing tires unless you’re a burly man. Can say the same for this current time except the long wait (30 minutes) was to drop off the car.

Marcia Lillis

My experience with Toyota of Grand Rapids was WONDERFUL!!! My sales man, Lee, was very professional informative and helpful. Today he helped me set up the electronics and all of the controls in the car. Nick, the finance expert was very helpful and found the best bank to finance with. This is my second Rav4 and this dealership is great!!! I will definitely recommend it to everyone!!!

robert sisson

The Toyota Dealership was awesome and very attentive, This was our second Toyota dealer that we went to as the first one kool Toyota was a joke, there was three sales people in the place and not one of them would come outside to see what we were looking at: we finally went inside and said we were looking to purchase a new car and possibly a hybrid. Their answer was, we don't have any cars to show you. The 28TH DEALERSHIP SAID WE CAN ORD WE R ONE AND WE have our new car a Hyland.

LANE COOPER

Very happy with service department Disappointed not any cars in the showroom. Thanks Lane Merrry Christmas to all

Jill Laybourn

Kyle and Chantel, the service checkin people were awesome. They let me know how long it would take. I got in as soon as was possible and there were no surprises. Great customer service.

Mike Doyle

Service at Toyota of Grand Rapids is excellent. Prices are very reasonable for quality dealership level of service. Their technicians really care about providing a great experience for customers - job done right always their attitude.

Terry Williams

We had Juan as a salesman. He treated us great. Would suggest him anytime.

David Hayataka

Great service, I was able to call and get in the same day within 2 hours. The wait was painless and everyone there was very friendly and made sure to keep me updated. As a first time customer they have definitely won me over for as long as our family has a Toyota which hopefully will be for many years to come !!!

Nevada Basile

Excellent customer service and transparent pricing..their Shuttle drivers are awesome

Martial Kuntz

I worked with Jason - he was great and got me into a car with minimal hassle. Would 100% shop with Jason again!

Julie N

Most salesman only have biased opinions of the products/services they want to sell you, but I was highly impressed with Kevin Nguyen's knowledge of many car makes/models! I certainly appreciate someone who respects my time and money, but also wants me to be happy with my purchase. Car buying is not a walk in the park! He made decision making very easy & the whole process was smooth moving. Highly recommend working with this guy!

Hannah Ruemmler

My experience was great here! I was looking for a used car within my budget and Chris made sure that I got exactly what I wanted! Everyone was so nice and offered assistance in anyway needed. When we asked to look under the car, there was no hesitation to let us. Chris was able to answer all of my questions and help explain things about the car and the buying process that I didn’t know! In the future, this would definitely be my first place to visit when I look for a new car!

bert man

Friendly, professional and customer oriented. I went over my oil change date and they called to remind me and got me an appointment with in 24 hrs, and notified my service representative Bruce Diamond. He took care of me as usual. Bruce, your the man! Thank for going above and beyond. 👍🏽 …

sharon Zigulich

I was able to get same day service for my Toyota. Tire rotation and oil change took less than an hour. The waiting area was comfortable and quiet and the personnel were polite and courteous.

Erin Hart

This was my first time buying a car, and I'm not knowledgeable about cars at all, so I was nervous about the process. But my experience with Toyota of GR was great! This is a strange time to be buying a car, since availability is so limited, but they still made it work. Kevin M. and Nick H. were both excellent and got me a good deal considering how high prices are right now. The process was clear, and I didn't feel like I was pressured into adding anything I didn't want to buy. And of course, I love the car!

Aaron Taylor

Easiest car buying experience ever! The staff were receptive and answered any questions we had. The management team also introduced themselves and if we had any questions to give them a call and gave us a business card. They all thanked us for choosing Toyota of Grand Rapids!

The Revenge

I’ve never walked out of a dealership with or without a vehicle and had good things to say about my experience until I made a purchase from Toyota of Grand Rapids. Every one I dealt with was friendly and helpful throughout the whole process. Their commitment to their customers and the quality of service will keep me coming back!!

Gabby Newhouse

I’m glad they were able to get my car fixed and finished in one day, however I was very upset at how long it took for my car to get fixed. The communication here is very poor. If there were issues with scheduling or waiting on parts, I would prefer to be told that versus being told we could get my car fixed a certain week then never hear back to confirm anything or get any kind of update. I felt that I had to become a not-nice customer in order to get anywhere. Calling the service department office didn’t get me anywhere either, just told to wait for the person who was helping me to reach out or that someone else would (which nobody else did). There needs to be better communication skills and actions in place here.

W Hudson

Adnan was great to work with. He answered my questions promptly. Service was efficient.

G FARR

Great Experience , in buying my auto. Would definitely recommend Toyota GR. Thanks so much. Georgiaf

A A

I’ve been getting my Prius serviced there for years. Recently had an oil change and was surprised that an oil change no longer includes checking a car’s light bulbs, tire pressure, or washer fluid. Seems like that should take 5-7 minutes tops…..why eliminate safety checks to our vehicles? I’m going to start checking around for alternative places that still offer these important services.

Gina Her

He values your time and your concerns! He guided my husband and I with our last car. We went through an easy and smooth process! Recently we’re looking into upgrading our vehicle, he continues to be helpful with his knowledgeable suggestions! We’ve been working closely with Kevin N at Toyota again. He is definitely your guy!

Scott Minton

Last service experience was great! Bruce was fantastic on assisting me with going over my requested tasks and recommended a couple of other services without being a gross pushy salesman. He was honest, and he called me the moment the work was done. (Much appreciated since it was a Friday and I needed my vehicle to get moving on.) I did not have to chase him down, or call the dealership wondering what the status on the vehicle is. You would think that is a basic concept of customer service but how many times have I sworn off this place because the lack of communication or honesty. The techs that did the work in the back were fast, yet done the work with quality. No random oil smudges, old drops from old fluid changes, etc. Since my truck is getting a little older now, I always entertain the idea of going to an independent garage since labor costs are typically cheaper. But, if I can continue to get Bruce, and feel it's an honest transaction, I'll keep coming back.

Hai Nguyen

It was a pleasure working with Kevin N. He was very patient and polite. This was my first time purchasing a new car and he basically walked me through the process from beginning to end. He answered every question that I had regarding the different models that I had in mind, and help me choose the car that best suited my needs. Definitely will be coming back in the future when it’s time for another car.

Carrie Nichols

Friendly, fast and very clean!! Ryan is great to work with!!

Scott Brown

Funny I was told by a friend about the excellent service at Toyota of Grand Rapids. I took my Tacoma there for an oil change and inspection. I did not make an appointment, which I would highly recommend, but they still got me in and the service professionals are very courteous. The Service was Awesome! Very Satisfied Customer. (Damian)Thanks again!

Macie Zack

I just bought my first car from Toyota and had the best experience all because of Erik Crooymans (Sales & Leasing Professional). Without him, the experience would not be what it was. My family has bought multiple cars from Toyota, but the experience with Erik was BY FAR THE BEST we've had! He was not only very personable but so genuine and it was clear he is a hard worker. What I appreciated the most was that he did not push me to buy just any car, but truly cared that I found the right car for me. Another great thing about Erik was his timely work ethic. I bought the car the same day we met with him because he filed all the paperwork on time. If you are looking to schedule an appointment with a sales representative from Toyota of Grand Rapids, I strongly recommend requesting Erik. He will not disappoint and it will be in your best interest to work with a kind-hearted, hard-working, and genuine sales rep.

Kim Gregory

Great fast and easy service, in and out in 30 min for a full inpection

James Couts

Was in town on business when my C-HR required routine maintenance. Was able to get a next-day appointment and the Service Department had my car back to me in 35 minutes. Wow! Thanks, Toyota of Grand Rapids!

Ed Spillers Keller Williams Commercial Realtor

I worked with Jawuan. He was patient and knowledgeable. I ultimately decided to wait a little bit before getting a new car but, he treated me no different than a paying customer. Great dealership and great work from Jawuan.

Google Computer Protection Service

Maintenance need to inspection before they done Iam there this week for oil change and tire rotation they didn’t reset my program i have to go again and get it done otherwise you guys good

Anthony Ceretti

Although I didn’t end up buying my truck from this dealership I have to say a few things. 1. Sales manager drew is a saint amongst car dealership management. The guy went above and beyond to make the deal work. 2. Salesman Kevin, responded instantly all day long over text. Even over communicated and made me feel at ease of doing a long distance transaction. When I ultimately decided not to buy the vehicle, they never pressured me to do so with scummy tactics other dealerships try. My deposit was returned promptly without having to check back in with them, and they remained communicative and polite even after. If you are looking for a new or used car, go see drew and Kevin. Great guys, honest sales professionals, and worth your time if you want a fair value for your trade in and new purchase. Keep up the good work guys, and I hope to do business with you some day.

Pproper Cleaning

Had a wonderful expierence with Chasten. He made the car buying process super easy and I couldn't be happier with my new 21 Highlander!

Ann Egleco

The person I was to request was there the moment I pulled into the bay. Thank you for Great service.

Kent County Real Estate

I recently bought a vehicle from Erik Crooymans, Erik is awesome!! He got me a great deal on an awesome car. Thanks Erik!!

Kim Benedict

Sherry was awesome and I LOVE the text and email information/authorization

Ty

Quick and timely service for oil change. Dropped truck off and before I knew it I had to go back and pick it up

Jennah Haminger

I had the best experience at Toyota of Grand Rapids. Upon day 1, all of the staff in the front offices were welcoming and made me feel like I was the only customer in the store. This made my buying experience feel important. The staff I worked with here took my buying preferences into careful consideration and made sure I felt good about my purchase. I’m excited to work with Toyota of Grand Rapids in the future and will continue to recommend this dealership to my friends, family, and colleagues!

TKL TKL

Two hours wait time for prescheduled oil change and tire rotation is quite too long.

Rajendra Panth

Everyone is friendly, and the dealer has excellent business ethics.

walfred calderon

Great service, friendly attention, nice job.

Clare W Gleason

Thank you, Adnon, for helping get my Prius repaired. Please don't use the "Real Time Tracking" since it doesn't work. It was quite confusing in trying to determine how work was progressing.

Rhonda Whyte-Koster

From the unit that checks alignment and tire pressure as you drive in to the service assistant who began cleaning off my exterior windows, my recent visit for an oil change was impressive and pleasant. I chose to wait in the lobby which was a quick 30 minutes. No additional charges and everything "looks great" was the assessment.

Michael Reese

I've been coming to Toyota of grand rapids for the better part of a year now with a recent purchase of a Toyota car. Every time I call to set up and appointment and show up ready for that appointment, I'm always greeted by smiles and good conversation. Aaron was my service advisor this last time and he was amazing

steve marcus

Worked with Steve, and he did an amazing job he was kind and very friendly, answered all my question and worked with me to get into the right car and made my car buying easy!

Sa win Hlaing

I have never owned a Toyota car, now I have bought a Toyota Tacoma truck. The service from the Toyota shop is very good, and I am very satisfied.I love it..😄😃👍👍👍 …

Meg Stevens

Raina did and excellent job of making us feel welcomed! She also really knew what she was talking about and explained everything to us very well. I wasn’t left with any unanswered questions and I feel that she went above and beyond to provide us with a great sales experience. I was very intimidated to buy a car from a dealer for the first time and she made the process feel very comfortable and put me at ease by being so knowledgeable and helpful every step of the way.. Raina helped talk to us about the vehicle and made sure to pull up the full report to show us the quality of the HHR we were looking at and even got us the list of the services provided to vehicle when it arrived at the dealership and really made us feel confident in the quality of the vehicle. She was also really supportive and kind when it came time to discuss the price we were going for on the vehicle. I didn’t feel like my offer wasn’t going to be acknowledged or even looked at and I really appreciated that!. I would highly recommend Toyota of Grand Rapids to anyone I knew who was in the market for a great vehicle. I reached out just yesterday about the vehicle and I received a call from Larry this morning offering for me to stop in for a test drive and he even made sure to check the availability of the vehicle as he was courteous about us driving from nearly an hour away. I really appreciated feeling like they truly wanted me to come in and have a great experience and everyone I spoke to and worked with along the way made my experience great..

Judith Kemph

Everyone is kind and helpful, answering all questions. They have an efficient team and take good care of my car. This has been consistent since I purchased it in 2017.

Ted Riley

Valet service is amazing. They picked up and dropped off in a timely manner. Highly recommend when personally dropping your vehicle isn’t an option.

Steven Emerson

Great service as always. Kaden Gillow is the best service advisor please ask for him. He is knowledgeable and a great communicator to get the job done.

Steve Batchelder

This company has been excellent in the way they have treated me. Purchasing the car was a delight and I even bought pecan rolls for the team when I picked up the car. It wasn’t the usual high pressure or a complete ignorance about the features I wanted. They located the exact car I wanted, worked with me on my trade in and I’m very happy. This week I went for one of my service oil changes and check ups. Fantastic. Helpful and even gave me a beautiful quiet space to work in. Cannot say enough good things about Toyota of Grand Rapids.

Frank Jenkins

I was very impressed with the service check-in System. The service overall was excellent!

Ray G

Great service! Really nice waiting area. Car is always done when promised . My go to place for repairs and service. Oil change packaging with tire rotation is a bargain.

Adrian Hammerle

Bri was exceptionally professional and genuine. Couldn’t ask for a better service advisor!

Calvin Joseph Mason

Brought 2012 Sequoia in for wheel alignment. After service was complete, the technician wrote "most adjustments seized, but managed to get front tie rods free and align to best of my ability." Im not sure if that means the alignment was successful as I didn't receive a final alignment report, which surprised me. However, service price was good, and truck is running straight down the road.

Rhonda Hendrix

Very good customer service they explained everything to me when it was finished everything was all done great service.

Victoria

Austin was very flexible in working with me and he made the entire process so easy! I was kept up to date every step of the way. Would recommend Toyota of Grand Rapids to anyone looking to buy a new vehicle!

Frank Liu

My Service Advisor is Kyle Kohl. He is so nice, very helpful and humorous. This place has a kid’s room.It’s awesome

mark shanahan

Very best service I have ever had, my wife and I thank you! 😊 …

Jim Lucas

Fast, professional, good communication. Very positive experience!

Marcus Southard

Steve walker might be the greatest guy on the planet or just a really great sales men either way he sold me a car. He listened to exactly what we wanted and what we want to pay. He stayed late after closing to clean our new car because everyone else had left. I like to think im a handsome guy but I think Steve would provide that kinda service for anyone of his customers.

Shelby Shade

Buying a car at Toyota of Grand Rapids was the best experience I’ve ever had. They care so much for their customers. I did not feel like they were just trying to make a sale and get me out. They took their time with me and even did a repair on the car that I bought, that they did not have to do for me, but did just to help me out. Very polite and kind staff. I appreciate the hospitality the staff provides. I will be going here for every car purchase from now on.

Bob Mercer

Made an appointment on line and was going to wait for the vehicle as I was only getting an oil change. The technician was cordial and actually found an online coupon that I could use. Was in and out in less than about an hour.

Chris Lewis

Toyota of Grand Rapids does a great job when they service my Highlander.

Joshua Warner

Ask for Abe Son! He was incredible to me and my wife. He wasn't pushy, let us make our own decisions, and kept us up to date on live inventory which was a giant help in this competitive market.

Queen Crafts

I’ve had great experiences shopping with Toyota on 28th street. I took my car in because the engine light was on and the low tire pressure light was on. I was terrified hoping they didn’t sell me a 2009 Camry with a bad engine 7 months ago. Come to find out it was just a cracked gas cap that made the engine light come on. They have a shuttle service that will drop you off and pick you up while your car is being worked on as long as it’s in a 25 mile radius. That was the deciding factor of going to their service station because my car is all I have. The car repairs list was texted to me while I was at home and it was easy and convenient to decide what I wanted done to the car. I highly recommend.

Tyler Robart

Definitely very nice people and always willing to put the customer first, a little expensive depending on what work you get done but I’ve never had a problem with this place!

Jeremy Cox

Service was quick and efficient, they honored my appointment time even though they were extremely busy and I was 15min late. I made the trip from STL to this dealership to get repairs done on my RAV4 and I would definitely go back if I needed to have additional work done.

Peter Vander Weide

I moved to Grand Rapids a fewmonths ago. I had a great working relationship with the Toyota dealer in the town I moved from. I was a little nervous about bringing my truck to a new dealership. However, Toyota of Grand Rapids has been excellent. They did a very thorough inspection, figured out the problems and took care of them in a very timely fashion. They found a few potential issues (ie brakes) that were headed for bigger problems if not taken care of. Dennis called and asked if I wanted to have the brakes taken care of while the truck was in the shop to help save a little money. Of course I said yes. What Dutchman doesnt like to save a little money! Thanks for taking good care of my truck. Hopefully, I'll get another 200,000 out of it.

Jake Pelkey

Decided it was time to purchase a new vehicle but wasn't exactly sure what I wanted. After searching through a few dealers I stopped at Toyota of Grand Rapids, where I was introduce to Ethan. This young man showed me around the entire lot, explaining to me the differences in features between models. He approached me in a friendly manner and never once pushed me to make the sale. He is very knowledgeable and respectable. I thank Ethan for the pleasant experience, and will be back soon to make a purchase.

Mike Gardner

Excellent Service couldn't ask for better tye technician was courteous and helpful explained everything very well and took good care of us

Dzula Beganovic

From the moment we walked in to talk about purchasing a car to months later actually purchasing the car we wanted the customer service was amazing. Lee was amazing! He answered any questions we had and was very quick with those answers wether we emailed texted or called. Thank you so much Toyota of Grand Rapids!

Frank Malott

Was told service would be about 1 1/2 hour wait…only to 30 minutes!! I love these guys!!

Student Of The Options Game

People are always friendly and willing to help. My only issue is I came in for an oil change and to check my brakes and my appointment was at 11:15AM. I didn't leave there until around 1:50PM. It seems, to me, it shouldn't have taken that long.

Robert Hartung

The guys there are ALL the BEST!!!! Have NEVER HAD AN ISSUE after over 20 years as a customer!!!

Paul Hobart

I was greeted immediately by staff outside the building. They were very courteous throughout my experience. All my questions were answered expertly. The process of trading in my old leased Camry and getting a lease for a new Camry was quick and easy. I was able to leave within about four hours, and that’s after having gone on three test drives to figure out what I wanted. I have no complaints and I recommend Toyota of Grand Rapids to anyone and everyone.

John Fetter

Friendly and good at reviewing all service options. Good system for reserving service time and they're ready when you pull in. I'm on my 15th Toyota and over the past 34 years have purchased or leased the last 5 at Toyota of Grand Rapids. A couple service staff members have been there almost that long. My opinion COULD be a bit biased. LOL

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