Reviews of Byers Imports. (Car Dealer) in Columbus (Ohio).

Byers Imports

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369 Comments

Car dealer

Car dealer

401 N Hamilton Rd, Columbus, OH 43213, United States

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Information of Byers Imports, Car dealer in Columbus (Ohio)

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Reviews of Byers Imports

Tommy Ivory

I have had my suv serviced several times at Byers imports. A man named Steve Morris has always helped me. Steve has always given me the best customer service. He is friendly Knowledgeable, honest and makes you know you are in good hands. Guys like Steve are one in a million and This comes from a always satisfied customer

Heather Jones

SEAN MCKINNEY went above and beyond to help me even though we knew I probably wasn't going to end up purchasing my vehicle from him. I was referred to him through the Costco auto program (the current closest participating dealer which was 200 miles away from me). He answered all my questions via phone and text, looked up information for me, did not pressure me, and made the whole process low stress. He was available and there for me if I decided to purchase through him and was more than happy if I didn't if it made sense to purchase at a dealer closer to home without the Costco auto program. He was very responsive. I never would have expected this level of service from someone who knew I probably wasn't going to purchase from them. He was extremely friendly. knowledgeable, and low pressure. HIGHLY RECOMMEND!

Brenda Brown

We are waiting for them too call about the left light bucket cause the light goes out. So we are waiting for then too call us and tell us it's in so it can be changed. They had my car first time for good while now we need light fixed left side

Bob Johnston

Ava is absolutely amazing! She is the one to talk with if you want to learn more about how you will enjoy and appreciate purchasing a Subaru!

Heather Waits

I purchased an Audi Q7 a few months ago from Sean who was great. No pressure—he was easy to work with and made me feel comfortable. Today I had service on the SUV and once again, excellent service. Tristan was friendly and kept me informed on the status of my vehicle. I am a Byers customer for life!!

Donavyn Montgomery

I researched and looked up vehicles for about 4 months before I started the test drive experience. I knew I wanted an Audi , but it was difficult and exhausting trying to find one I loved in my price range, with just the right amount of milage for my life style. The big day I was out for a total of 10 hours nonstop from one side of town to the other multiple times test driving when I was about to give up. it was 5pm and I just left MAG with my girlfriend and I was contemplating making this poor decision when she found this A4 at Buyers, yet across town again. She said I had to go and see it before I ruled it out and made a bad decision on a much older model. I called and "Rachel Paskey" answered the phone. I asked about the A4 and if it was still available. She asked me to hold because she wanted to physically see the car, before she told me false information. She returned shortly and confirmed that it was still there and nobody had bought it yet. We raced the columbus Friday rush hour traffic to get to Buyers approx. 30 minutes before they closed. She pulled it out of the rain for us. Greeted us at the door, and we was testing driving it within 8-10 minutes. As soon as I pulled it out of the parking lot I knew it was the one. We chatted about the price and different types of Audis, and why it was hard to find the ones that I was interested in. She was really polite and thoroughly honest about everything I asked about maintenance and recalls on them. I told her I wanted it and she had already had the finance people appraise my trade-in and started the process. A little over an hour later were had came to terms with everything and decided I would come get it the next day so they can finish up the detail on it. The Pick up day was so easy. They had it in the show room garage with a big red bow, waxed, and fueled up ready for take off. It was the most pleasant experience I have ever had buying anything in my entire life. Rachel made the long search for a new car, effortless and timeless. I already can't wait until its time to redo the whole experience over again. :)

LaKisha Hutchinson

Collin provided great service! He was quick to respond and explained everything about the Volkswagen Tiguan in detail. He was polite and didn’t rush or pressure me during the sales process. The building was clean and accommodating. Thanks for making this a great car buying experience!

Lori Rugg

BEST car buying experience I’ve ever had. My sales rep Steve made the entire experience easy & fun. He was extremely knowledgable, showing me how to operate my new vehicle before pulling off the lot. He’s made himself fully available since the purchase, answering questions and helping me with warranty-covered fixes. Im extremely pleased with my buying experience. It will be hard to go anywhere else after being treated like royalty, here!

Amber Young

I cannot thank the staff at Byers Imports enough for helping me upgrade to a better vehicle for my family's needs. Not only did Sean and Shane work with me endlessly to find the right fit and trim package, but they also guided me into great decisions without being pushy. I have never had an experience at a dealership or buying a car like I did at Byers and I would highly, highly recommend them to anyone. Very fair pricing and trade in values. Financing was a breeze and they also took a lot of time to walk me through all the new features and to get me set up before I even left the lot. I can't thank you enough and will recommend Byers to everyone I talk to who is in the market for a new vehicle.

TheNancy2525

We custom ordered our Forester! Arrived sooner than expected. David showed us how it works. We will return for a "Love Encore" visit to ensure that we understand bells & whistles. We will return there for maintenance as well. David did a great job of explaining so many things when we ordered, such as the color. The color really mattered to us. Love Subaru; excellent dealership.

Glenn Anderson

Overall disappointed. They tried, however true vehicle mechanics that actually look beyond the computer diagnosis or visible stuff seem to be few & far between.

Rob Bobel

Byers staff have been great in helping me first choose my car then provide services keep it in top condition.

Tabitha Pusateri

Working with Hunter and the team at Byers Audi made the car buying process so easy. He has even been available and happy to help after the sale was completed. This is why we will continue to buy our cars and have them serviced at Byers.

Olivia Wells

Had a fantastic experience at Byers Imports, specifically Audi. Hunter was incredibly helpful and made the purchasing experience really easy. Car buying isn’t my favorite thing to do, but this was a really positive experience and I would recommend the dealership to anyone!

Michael Song

I purchased an amazing Audi RS7 from Rachel Paskey at Byers Imports. I couldn't have had a better experience. She was patient, attentive and responsive without being overbearing or "salespersony". I've purchased a number of Audis before, and this was definitely my favorite experience. It blows my mind that I essentially purchased my car over a text message! The finance guy (I apologize because I can't remember his name) was also great. He was as big of a car guy as I am and made the entire purchase process extremely easy for me. Thanks again!

Robert Killoren

My third experience in purchasing a car from Byers. The are an excellent dealership, the best in Columbus in my opinion. My sales rep was Lauren Davis. She was very knowledgeable, friendly, and helpful. Drove away in a new VW Beetle in a couple hours

Happy Pach

I worked with Scott Cramblett to purchase my 2016 Carrera S from out of state. He was wonderful through the whole process and prompt when returning answers to every pedantic question I posed. I have never had an easier time working through the paperwork and Scott helped me arrange the interstate transport. The car was delivered in my driveway a day early and in flawless condition, just as Scott had promised. I will definitely be contacting Byers when I'm ready for an upgrade!

Jesse Lopez

Nice campus. Had my car serviced here. It was pricey but they were very professional and game great customer service.

Jetta Man

Friendly attentive staff. Expensive repairs but quality work.

Alex DiBartola

My experience with this dealership was really very good. I have had somewhat frustrating and annoying experiences with car sales in the past. However the group of people at Byers Audi of Columbus, specifically the sales person Rufus and the manager staff were excellent. They were all very professional and not pushy whatsoever. They were quick to develop a relationship with me and did a great job understanding my budget as well as helping me find a car that was within that. Once again I cannot reiterate enough how not pushy everyone at this dealership was. They want you to find a car that you are excited about that is appropriately priced. In addition they had no issues whatsoever bringing up the Kelley blue book pricing right in front of you and negotiating using those values. I would recommend them to anyone. Furthermore, we made some minor modifications to our car that we purchased new, and they were very responsive and excited to help us. Great experience overall.

Erin Thompson

I drove from Louisville, KY to Columbus, OH to look at and ultimately buy my 2017 Subaru Outback from Byers. My sales person, Corbin, was easy to work with and understanding of my needs and limitations. I would buy from them again and recommend them to family and friends.

Mary Wissel

I could not have been more pleased with my experience at Byers Imports, especially Porsche Brand specialist Timothy. First class professionalism and helpfulness! Tim took the time to understand my needs and make appropriate recommendations. He was always so prompt, courteous, and pleasant. I highly recommend this dealership!

Alec Temple

Easy to work with, low pressure environment, and I didn't feel like I was being sold to. I worked with Derek and he made the process super easy. And when he told me it would be a couple days before I would get my car, he worked with the shop to get it serviced and I got it next day instead! I would highly recommend Byers for a new or used car.

Jennifer Macleod

I have been a long time Subaru owner, and have taken my car in to Byers Airport Subaru over the years for various maintenance and recall notices. I have always been pleased with the work they've done and their willingness to truthfully advise me on what's best and reasonable for my car. Very comfortable waiting area also, though I've never had a problem obtaining a complimentary replacement vehicle from them if needed. They often send out coupons to help with cost, and have been helpful in offering discount coupons to help, even if I haven't had one. Would recommend!

StephsUnboxingsNmour

My husband just bought me a car from this place and let me tell you they most definitely floored us. From beginning to end their customer service was amazing. My husband dealt with a guy named Jerry who handled the sale. He was great. They were not pushy like alot of car places and you can tell they care. They put brand new tires on the used car we purchased, they touched up all of the little spots on the body of the car, they detailed the car nicely and they even filled the gas tank up completely and then brought the car to US since the car had to stay at the dealership for a few days for these things to be done. . My husband was shocked because normally when you go buy a car it is an all day thing but he was in and out and back home within a couple hours which was so so nice. We are just all around very impressed with this place and very happy with our purchase. We will definitely be going here again in the future.

Alexandra Manti

Just got a Volvo and was really confused how the key and push start worked. I drove in panicked and they were SO awesome to bring a Service Tech out to help me! Excellent service. Great people!

Kerri Rogers

This is the second vehicle I’ve ever purchased and my first from Byers. We had an awesome experience with them and I’m in love with my 2015 Subaru Forester. The process was smooth and much faster than the first time I purchased a car. The atmosphere here was totally different and made me realize how terrible the first dealership I bought from was. The condition of the car was excellent and they did a fantastic job detailing it before we drove off. I’m so happy I found my next car here. I highly recommend working with Eva and George. They were both so helpful and made a big decision easy. The finance office was equally great!!

George Newell

‘‘This was my second new car at Byers Airport Subaru and I am a life time loyal customer and never thought twice about looking anywhere else when my lease came up. I worked with Adam directly but the entire team helped me get the exact car I wanted at an excellent price and did everything to set me up to get me on the road as quickly as possible with great customer service. I really couldn’t have asked for anything better and will never go anywhere else for car buying/leasing again.

Sean Breckenridge

I scheduled my car for a recall-repair on January 25th. The Staff was friendly and the experience was exceptional. The recall-repair started right at the schedule time and was completed within the 1-hour time frame. I waited at the dealership for the hour and was comfortable and well taken care of. The entire team is very friendly and seem to genuinely care about me, my car, and everyone at the dealership. Well done. Thank you!

amy rak

My experience at Byers Audi was probably the best experience that I’ve ever had buying a car. The entire team was kind, thoughtful, and willing to work with me. Rachel, my Audi Specialist, was incredible to work with. She was honest, knowledgeable, and funny. She went above and beyond to teach me about my new car and to make sure that I received everything I needed. I look forward to working alongside Rachel and the entire team in the future. You’ve won my business!

Lucy M R

I have always loved working with my Audi point person, Ellis, but have lost faith in their service techs. Recently brought in my Audi to look at a check engine light and also because it appeared to be overheating. The dealer let me know there was an electrical issue causing a miscommunication in the car which then caused my car not to receive the coolant fluid.... something along those lines. I paid around $2500 and within days I had new electrical issues. Car engine/fan was turning on, on its own, causing my battery to die and locking me out of my car (even the manual key did not work). I had AAA get into my car and jump start and I took it back to Audi service. They said there was some seal that was letting water into the electrical component causing the electrical to act funny. Paid more money to get that seal fixed. Picked up car and within days, new electrical issue. Now my car hood was alerting me to be open even though it was not and my alarm and lights were flashing intermittently on their own, for no reason. Their other manager Caleb advised that due to the age of my car there was no way to guarantee that one fix would not cause another issue. I understand this but the fact that all issues were related to electrical made me think that the service tech was not dealing with the electrical properly and just causing more issues. Ellis was always a pleasure to work with and was still during this process. I recommend him to everyone! However I lost faith in their techs to get a job done right. I had a similar experience in 2017 where I spent money to have my car fixed at Audi only to have to take it to a separate mechanic after and spend the same amount to have them really fix the issue. At this point in my life I just want reliability in a vehicle/service department. I was open to buying another Audi but their inventory did not meet my needs.

William Boden

Derek was great at getting back to me immediately. He answered all of my questions. It was the fastest experience I’ve ever had buying a car. He was not pushy, but just made himself available to help. It was a great experience. He was up front and honest-no surprise fees. Overall, I’d highly recommend him!

Alicia Dolan

I have always had the best experience here. When I thought something was wrong with my car, they not only got my car in that very day, but gave me a courtesy car until my car is repaired. Trustworthy, professional & top notch customer service.

Hank Langhals

Ever since I purchased my Subaru Outback in 2011, I have had nothing but outstanding personalized service from both the show room and the service department. Byers Auto representatives have been very fair, professional and extremely friendly. Whether purchasing a vehicle or looking for service, I would highly recommend Byers Airport Subaru. Tim in service department and George in the showroom will give you high quality service.

Sean Morris

From scheduling my appointment to taking my Audi A5 in for service the people at Byers were professional and courteous. Having recently relocated to Columbus my car was in need of its annual maintenance. I called and spoke with Caleb who took the time to listen to me, schedule my appointment, and welcomed me to the Byers Audi family. Wow! Once I took my car in I had the pleasure to work with Tristen who confirmed with me what was being done to my car as well as a brake inspection that I requested. Dreading the worse on needing new brakes Tristen called me and shared that my brakes were still good and didn't need to be changed yet. Wow! An honest service department! In the past other Audi service departments are always quick to take your money but not Byers. He assured me that my brakes were fine and probably wouldn't need to be changed until my next maintenance appointment. What a relief! Thanks Byers for having professional, courteous, and customer-focused people.

Joseph Cabalquinto

I've been a customer at Byers for several years. I've bought my last 2 Audis here and I'll probably buy my next one here as well. The people are great, especially Rachel. She has made my last 2 purchases easy and i was made to feel special, not pressured. The service department is also amazing, with the most thoughtful people. They treat my every visit with great care and I'm given very detailed and complete report on my car. I'm not sure i can go anywhere else now. I would recommend anyone looking for a car to consider coming to Byers Audi and experience what car buying should be.

Chad Clark

I had my airbags replaced again under recall and the service center was very courteous, accommodating my schedule and providing a courtesy car for me to use while mine was under the knife. I knew it was under the knife because after i got it back, it had several new knicks, cuts and bad spots in the dash. Its a shame they have better procedures for this work. This was the case with my previous recall work as well. If my car was returned in better condition it would be a 5.

Cathy M

Excellent Service Department. The front desk crew is very courteous and respectful. Even though I drive a 7-year-old car, they always treat me like I'm as important as the guy with the most expensive car. My car is always fixed properly the first time. Highly recommend.

Dian Fravel

This was my first visit to Byers by the Airport. From the time I made the call to make my appointment to the moment I walked in until the time i walked out I felt welcomed and informed. I was greeted with a person that smiled and was friendly and waiting to service all of my car needs. When I was checked in he showed me to the very clean welcoming waiting room with coffee, water and snacks for my comfort. After I sat down I received a text from my service tech to let me know I can contact him during my visit if I had any questions. I was only there for a short period of time and my car was complete, I was ready to go and I was completely informed of what was completed on my service call today. When I was back to work I received another text to guarantee my service was completed to satisfaction. I had received a text when my appointment was made, a follow up text when my appointment was getting close and text after. This is whaat I call service! I am very pleased with Byers by the Airport. i could not ask for a better service center for my Subaru.

Jason Grim

One of the best buying experiences I've ever had buying a car. They were quick to make a great deal and very helpful along the way. I've purchased 8 vehicles in my life and this is by far the best purchased I've made. I worked with Zach. He was super knowledgeable, friendly, accommodating, and easy to work with.

Cheryl Williams

The Service Dept staff was very accommodating, friendly, kind, personable, and attentive. The waiting area was clean, comfortable, and accommodating as well. My car service was competed in a flash, and at a reasonable price. They did a great job! I’m so very glad that I brought it to Byers VW, will certainly recommend them others, & will be back! Thanks So Very Much!!! 🚙😊

Jessica Wilkins-Bibbs

Excellent experience at Byers. I've been coming here for years and have worked with the friendly, helping service folks in Audi. Ellis has always been helpful and accommodating. Then, most recently, Sean McKinney made my new car experience wonderful and super easy. He's truly concerned that his customers have the best experience possible. I highly recommend Sean and the team at Byers Imports.

Brittany Ford

I have purchased 2 vehicles from Byers Audi and I couldn’t be happier with my experience!!! Rufus Alexander is by far the best salesman I have ever purchased a car from. He goes above and beyond to ensure his customers are getting exactly what they want. Even if that means he has to “move a few mountains” to make it happen. Rufus also makes the car buying process easy and stress free! I have always been very pleased with the customer service I receive from the staff, finance managers, and even the individuals in the service department (especially Ellis) over the course of 3 years I have done business with Byers Audi. I feel valued as a customer each time I visit and I am grateful for that because I have never experienced that at other dealerships in Columbus. Byers Audi will forever have my business!

JoAnn Rohyans

There have been notable improvements in the Service department over the last several years: 1). Although I had to leave a message to speak with a Service representative, I received a call back within a reasonable amount of time. 2) I was able to get an appointment just a 1 1/2 days after my call 3) I was informed about changes that the Service department recommended. 4) The complementary car wash was included on the invoice. Good job! Thx

Andrew Bow

Byers Audi is pretty split. Our experience buying the car was fantastic. Easy process and the employee was nice/informative. The service center is mixed. The people there are nice, but getting an rental or asking technical questions has been a hassle. Some of them seem uninterested or unwilling to help.

A F

The customer service at the Byers Audi and Subaru dealerships has been outstanding in my experience. They have always worked to give me the best deal they can and I’ve never left in happy. I’d recommend the Byers family to anyone interested in a new or used vehicle.

Shriram Rao

Very friendly staff, cordial and caring. Please don’t push for excessive changes even after saying no to the wiper rubber. Service crew is awesome every time I receive my car after the service it feels like a new car, never had to go back twice for the same issue. They always call first if they find something that needs replacing and explain me the pros and cons. Keep up the good work guys!!! 🤟🤟🤟

Max Ruben

I was very satisfied with the service I received here. I bought at least seven cars from this dealership and the service has always been excellent. Tim works fast and efficiently as does the team that supports him. I was provided with a loaner vehicle while my car was serviced and I’m happy with the results after getting my car back.

pam carr jackson

The service was excellent! The service agent was extremely nice and very helpful!!! We didn’t think they would have the parts in stock, but they did and we were able to get our car back in shape on the same day. The troubling part was the cost to install two very small plastic parts (the Audi emblem on the control dial and a new “hinge” on the visor). The cost to install those two items was more than the parts themselves, and took 15 minutes!!!! Replacing the control knob cover was just pressing it on the dial! The charge for completing these tasks was $37 for each (which was probably the minimum charge for the actual work), but it seems like there could be some discretion given the minimal amount of work required. We love Byers and have bought several vehicles there and this is the first time we have been disappointed with the pricing of the service.

Jayson Waits

Can’t speak highly enough of their service department and the service advisor Bob. My 2010 Volvo XC90 is approaching 200K miles and have never had one of bit of issue with it. I give all the credit to their service department to maintaining my SUV very well! But most importantly... I can trust them!

Ash Fitz

I moved to Columbus from Scranton, PA back in January of this year and having used the same amazing mechanic back home since I was 16, truthfully I was nervous to have to rebuild that relationship here. Service here was fantastic and what I loved most about it was that they didn’t do more than needed to be done. They truly provided honest, prompt service, listened to my concerns and assured me my car is in great shape. Thanks so much!

Todd Johnson

Just wanted say thank you to Rufus Alexander for excellent customer service. My wife Michele bought an Etron form Rufus. He was polite, efficient and professional. Had answers to all of our questions. I had been in several times after the purchase to charge up the car while we waited for our electrical hook up to be installed at the house and he always stopped over to say hi and see if we had any questions. I know car salesman can get a bad rap sometimes and sometimes deservedly so (we have experienced that recently). Rufus is definitely at the top his field when it comes to auto sales and customer service.

Steve Kahler

For years we have had our car serviced at another Subaru dealer who could never seem to get us in when we needed. We tried Byers Imports for the first time and were really impressed with the outstanding customer service Tim and his crew provided. We will certainly continue to come here for service going forward and hope to purchase our next car from Byers Imports.

Haitian Princess

Tristan was my assigned Advisor. He and the staff were great! First class treatment all around! When my car was done - early btw - they walked me through the work done and answered any questions I had. Loving the service at this dealership!!!!

Gina Rosshirt

I had an awesome experience buying my first car here. Sean was my salesperson and he was super helpful and didn’t make me feel pressured to do anything. He was helping me decide between a ‘20 and a ‘12 Jetta and I didn’t feel swayed one way or another and I really appreciated that. All the staff was super helpful from the sales to the financing. Definitely a great first car buying experience. Thanks Byers Imports!!

Sandi Guglielmi

Ever since I bought my car almost 9 years ago from Byers Subaru they have treated me so well. They truly make me feel like I'm in good hands when I take my car in for service. I recommend them to everyone and I'll never shop anywhere else for my next car-- whenever that may be.

Linda Lollo

About a year ago, when searching for a new vehicle, we decided on a Subaru and randomly went into Byers Dublin Subaru because it happened to be open on the Sunday we were out and about. We walked in and met Atef, who literally changed our perception of the car buying experience. He was patient and kind - walked us through all of the models within our price range and the available options with each. We ultimately decided on and purchased a Subaru Forester Sport. After we decided, he took the time to make sure that all of my options were set up; from MySubaru to even the driver and Bluetooth settings - he answered every questions proactively and enthusiastically...even though by this point. we were one of the last customers in the dealer. After the purchase, he followed up and confirmed that I was satisfied with my purchase. In addition - we purchased the paint/fabric protection - which was worth it to help insure against damage from kids/dogs. I did have to use it once and the service department was fantastic and accommodating - easily locating my account and charging me $0 for a quick repair. Fast forward to December 2020 when I decided to upgrade my Forester after receiving an email from Byers. I contacted Atef again and he worked with me via email/text to align on a vehicle and price that would fit both my lifestyle and my budget. He took the same care and time with me in explaining my options and going through all of the features and benefits of the vehicle. When it came time to deal with the financing, there were no surprises and the final payment was exactly as discussed. He even went above and beyond in helping me with some accessories that were needed for my vehicle (cross bars and cargo net). I've already recommended him to several friends and can't say enough about the positive experience that I've had as a Subaru owner and as someone who has purchased two vehicles from Atef at Buyers Dublin Subaru.

Seth Kleinman

Great dealership. My salesperson - Steve - was courteous and professional, and I never ever felt pressured. He worked with me to get a pre-purchase inspection done by an independent mechanic, even delivering and picking up the car so I didn’t have to. As to price, the negotiations were again professional, and I feel like I got the car I wanted for a fair price. And when it came time to finalize the deal the paperwork guy - Heath - was similarly professional and courteous. I wouldn’t hesitate to buy from Byers Imports again.

d l

Thomas did an excellent job for us and has fantastic customer service. Loaner vehicle was ready and waiting for us. We had an issue with a part near warranty expiration. Thomas went out of his way to take care of it and get it handled expeditiously. These are just a few examples of why we come back and we will purchase our next vehicle from Byers Airport Subaru. They value customer service and strive to execute that every time I go there.

William Waldock

I’ve been a customer of Byers Imports various brands for over 16 years. I bought my first car and my last car here and many more. I recently dealt with the Porsche store and had a great experience. Car was delivered as promised with exact mileage quoted no last minute fees or BS. Deal was fast and easy with no nonsense and took less than 24 hrs. Harmon & Steve took great care of me and made sure to check up on me after the purchase. I look forward to having my cars serviced here and purchasing more vehicles from the team at Byers Imports. Also a great website and source OEM parts if you like to DIY. Thank you to the entire Porsche team for making my purchase so enjoyable.

Mary Covert

I had a wonderful buying experience at Byers Mazda. Our sales person Thomas Hooks was very knowledgeable and easy to work with. A very professional team from the Sales Manager to the Service department. They made car buying a great experience instead of a dreaded one .

Hillary Schneider-Zamensky

I had such a great experience buying my Audi here. Ashley was personable, knowledgeable, and fun. She and Mike in finance worked quickly and answered every single one of my questions. The over all customer service is impeccable and I would highly recommend this dealership to anyone in the market for a new car! Cheers guys!

Kyle McCartney

This place is like your hometown car repair. Almost to a fault. I took my car to mag because I bought it there. For an easy 12k off sticker, so I asked them to service repeatedly. But failed. A two year old problem got fixed in two days at Byers. Basically if you can trick MAG into a ridiculously lo price to buy, do it, but then bring it to Byer’s to service.

Steven Swart

Outstanding from Beginning to End! We had been searching for a used Subaru Legacy for my teenage son. I found one on-line at Byers Imports/Byers Airport Subaru. From my first email to signing the papers for the car, the whole experience was very positive. Great salesperson (Jim Hedges); very competitive pricing; nice facility; and a very efficient & friendly financing department! I would highly recommend this dealership if you are in the market for a Subaru or import.

Michaela Hansen

Steve was amazing to work with. He sent us a detailed video tour of the car before we came out to see it, which made us feel that we could trust this dealership from the beginning. This was my first car buying experience, and Steve made it smooth and easy. He explained everything well, and made me feel very confident in him, and Byers as a whole. We will definitely be back in the future!

Michael Nicks

My first experience with this dealership involved a recall campaign. I arrived early for my appointment time and was welcomed and proceeded right away. I was provided a courtesy loaner and contacted promptly when my vehicle was ready. I was treated well and look forward to an ongoing relationship with Byers.

74 black

Jerry was extremely knowledgeable and did an amazing job of finding us the right car. He made the entire buying process as smooth as possible. By the time I left there I felt like we were old friends! I would highly recommend going to Byers, and working with Jerry specifically.

Rhiannon Light

I worked directly with Eva Castaneda, who was more than accommodating and helpful. After weighing my options I'd finally decided on a car, and she was willing to come in on her day off to discuss details and finalize the sale. She made the entire process feel quick and easy, and at no point did I feel pressured into making a decision. She, and the rest of the staff made the entire experience smooth and enjoyable. Thank you to Eva and her team!

Tati B

This review is for Byers Imports Airport. I took my 2012 Impreza into service for a recall repair. The service was timely, efficient and courteous. Some other issues were discovered with the car. I expected this because the car had been acting "funny". I decided to go ahead with those repairs as well since labor was discounted due to the recall. I had my car back in 2 days and it runs like new. Service consultant Matt Cockrell does an excellent job coordinating service repairs and keeping in touch with customers.

Nicole Mozolewski

I purchased my car from the Audi Dealership in Chicago. Being in Columbus, I ran into a problem where I needed to service my car as soon as possible. There was a handful of back and forth phone calls between my dealership back home and this one in Columbus. However, Cameron (from the Columbus dealership) was able to work with my service manager, Daniel, from back at home to offer me the most efficient and best service they could. I was happy with the outcome. Satisfied customer.

Azaria Akashi

Byers service is extraordinary. I have been a customer for 21 years and know I can depend on the service personnel to give my car the care they would give their own vehicle. I have always been treated with respect and my car concerns have been addressed thoroughly. They have gone out of their way to make sure my car was ready when promised and have returned it to me freshly washed! I give Byers Service my highest endorsement!!

Nancy Tellep

Byers Automotive service department was very helpful on fixing our vehicle. I was gave a vehicle while mine was being repaired. All staff was very polite and professional. The repairs were fixed at no cost to me. I will continue to support Byers in purchasing my next vehicle from them. Thanks so much. You rate a 10.

Don Zielke

I really liked my experience at Byers. Sales and finance staff was friendly and courteous despite my best bad “dad jokes” attempts. The salesman (Collin) has tremendous depth of knowledge about the car I was looking at, which made the process much more relaxing. Also thought Byers did a great job representing the car in online advertising of the vehicle, and the condition of the car was amazing!!

Kendall Gordon

Sean was incredibly easy to work with and made the process unusually painless. I heard about Sean from a recommendation from my mom after she bought a car from him several months prior. The experience was completely different than what you typically think of when you think of buying a car. Sean didn't pull any of the typical car salesman tactics and worked very hard to satisfy my wish list but also stay under budget. I was working on a very tight time frame that would not allow me to be present at the dealership to discuss the money and Sean was willing to communicate with me via text well after the dealership's designated hours to accommodate my schedule. Additionally, the finance guy that I worked with didn't try to hard-sell me any unnecessary warranties that I didn't need. To put the cherry on top, I accidentally left my garage door opener in the vehicle I turned in and Sean was nice enough to have it mailed to my house so that I didn't have to come pick it up- true customer service. In the end, I got a new car that I love for the price I wanted and felt comfortable throughout the whole process. For anyone who is thinking about buying or leasing a car in the near future I highly recommend Byers and working with Sean. Only downside was that Byers is located all the way out in Whitehall. In my opinion, the distance was worth it.

cathy simonton

This was the easiest car buying experience I've ever had! Brad was awesome and very low pressure. There was no haggling to get the payment I needed. The finance part was super quick and pleasant which was the icing on the cake.

Cara Riddel

Ellis and the Service Team at Byers Audi did an excellent job in communicating with me and my husband. They provided us with a complimentary car to use while our car was being serviced. They also helped us with options for tires - winter v. all-season.

Rachel M.

Our experience was amazing. As a whole, the dealership was great. Particularly though, Brad was an exceptional salesman that took personal interest in us and helped us to find exactly what we wanted. He went above and beyond expectations of a salesman and helped us through every step. Thank you!!

michael ryan

Audi service is the best I've ever encountered.

Barbie Angel Wiseman

I had a great experience at the Audi portion of this location. I’ve never had a woman car salesman but let me tell ya Rachel was fantastic. You know usually you go in to buy a car and it’s back and forth and just hours and hours of annoying nonsense right? But not here. I walked in we had a quote within 10 minutes. I was able to do my application online BONUS POINTS bc i have a 5 week old son who was not feeling like being in the dealership. So i walked in and left knowing my options in under 25 minutes. I came back after applying she had everything ready to go and even put a big bow on top of my car! How awesome. The whole experience was quick and painless. I would recommend 10/10 for quickness, efficiency, and ofcourse the way i was just treated in general.

Jamie Summers

I am very pleased with my experience of leasing a new Volkswagen Jetta through Byers Imports. During such a crazy time in life they were so accommodating. This is my third lease with them and they never disappoint! Always a great experience!

Meg Raterman

Had a perfect experience purchasing my first Subaru from Byers. The lot was full of Foresters with every color and option. My salesman Michael O'Brien was super and made the whole process painless. He was so patient and extremely helpful! Love my new Forester!

Kent Wells

Awesome dealership worked with Derek on purchasing this Jeep for my Daughter ask Him to look it over and drive it for me ( we live 2.5 hours away ) and let me know about it. Made the deal over the phone hassle free!! Went up and drove it and it drives even better than he described! Worked with Heath on the closing of the deal did not push me to finance through them like all other dealerships I have been talking with!!! Thank you Byers for a painless transaction!!!!!

Jet Ryan

Even though I overslept and missed my 8 a.m. appointment on Saturday, they gladly had me come in during walk-in hours I was there by 9 and out by 10:30; pretty quick for an oil and oil filter change and tire rotations plus they automatically wash your car and vacuum the floor. Very very good service & fast service!

Joe Cabrera

Great service. Needed a few things looked at and left in a timely fashion with my car running more smoothly than ever. The service manager, Caleb, did an outstanding and trustworthy job of making me feel like a high priority. Will be back for routine check up.

Trudy Bartley

Byers Porsche is the only dealership I would have my car serviced. The Service Managers are incredible and they speak to you honestly about the current and anticipated needs of your vehicle. Jeff Zimmerman is an extraordinary member of the Byers service staff and I would not entrust my vehicle to anyone other than Jeff. He has assisted me with vehicle issues while at work and when I have had emergencies after work. His demeanor is always friendly, honest and authentic.....hence while I will continue to patronize Byers with my current vehicle and future Porsche purchases.

Lonnie Howard

This is the second visit to Byers. Regular service was done the first time and a list of issues was presented. I was told at that time that a master mechanic would need to look at the issues. The rattle in the glove box door was discussed as a known issue. I would need to bring the vehicle back on a weekday for a master mechanic. Second visit was strictly for my issue list and no regular service. After leaving the vehicle at 8:00 am; I was contacted at 11:14 am the first time by voicemail that nothing wrong could be found. My old BMW had similar issues and they called me 4 times and kept it 2 full days until they found the issue. Disappointed.

Aparna Donthi

Called Friday to inquire about an appointment for nail in tire. I was told I could go through the express service on Saturday. I know Saturday is always busy but this couldn’t wait. I was told wait time would be one hour. After 1.5 hours I asked for an update. Was told they pulled the nail and patched, just waiting for it to be pulled around. Still waiting. Turns out it needed a new tire so I had to wait some more. Like I said, I know Saturday is busy but this was more of a lack of communication between mechanics and service desk people. Everyone was nice and my advisor took off shop fees.

Thomas Scono

Very satisfied! Communication was excellent all along the process. I knew what they were doing, appropriately how long it was going to take, and what the anticipated cost was. It ended up taking them much longer to do the repairs so let me keep the very nice service car through the weekend until they were completed.

Sharon G Scaggs

Enjoy using the online reservation scheduler to make a reservation for maintenance. Staff is very friendly and helpful. Nice waiting room. Received a detailed report on my maintenance visit. Great experience. Highly recommend Byers Subaru by the airport!!

John Kiser

Byers service went above and beyond to assist me when I had mechanical issues with my Cayenne on a trip from Knoxville to Cleveland for a reunion. We had the cat flatbed 200 miles to get there. Offered to stay late to wait for me - but because of traffic we didn’t get there until long after they closed. Took it in the first thin the next morning and they immediately worked to get me on the road. After troubleshooting it was determined additional testing would be required. They put me in a loaner and we were on our way. Made the reunion and came back the following week and picked up the vehicle. I have never had better treatment across all industries. They even followed up the next day to make sure I was satisfied. It is a long drive for service - but will consider.

scott sowers

I had a great experience with Byers Subaru! David made the whole process stress free and low pressure. He gave me a great deal and was very knowledgeable about everything I asked and was super friendly. I will definitely recommend this place to my family and friends!

E Marie

I was very hesitant on coming in to the dealership, Courtney was very persistent on getting me in to tell me about the promotions that they had. I have never had a good experience when going into a dealership. Courtney was very friendly and understanding to what I wanted. I would have to say that Byers really made me feel welcomed and listened to what I wanted and not just trying to make a sale. I would recommend them to anyone and they will be my first choice when I am looking for a car again!!!!! Thank you Byers!!!!!!

ashish kalra

I had a very good experience buying an Audi here. I worked with Trey Latham and he was very passionate and knowledgeable. In fact, during our test drive, it was him who showed me what the car is capable of doing which made me put an offer on the car, even before it was detailed / cleaned. I would highly recommend this place and Trey! Great Job!

Shawne Slaughter

I purchased a 2015 Audi A6 V6 certified preowned. I have been a Mercedes owner and was impressed with The A6’s style and performance. I did encounter an issue with a brake sensor shortly after delivery. The Audi team through trial and error were able to identify and resolve the issue. So far I am a happy customer

Debbie Mathis

The service staff is always.nice and respectful and forthcoming with my car info. I love then flexibility of the walk-in service. It works so well around my work schedule and busy life. The new coffee maker is a bonus as well.

Will Uptegraph

Andrew did a terrific job by finding us a vehicle based upon our needs and the parameters we outlined for him. His colleagues were very helpful as well, as there were 1 or 2 questions requiring further investigation. Finally, Rachel in Finance was pleasant to deal with, and outlined our options. Overall, first class organization and customer service!

William Soencer

This was my first car buying experience through Byers. I live out of state. Communications with Jerry in sales and the rest of the team were timely, friendly and professional. I went to pick up this preowned car. It was as advertised. They did a few extra touches to tweak it, and it was spot clean. Would use Byers again.

Royal Rhodes

I received notice of a Safety Recall for my 2019 Subaru Forester. I found it easy to schedule an appointment to have the valve in question and the car engine inspected for any damage. The staff were helpful and courteous, especially Tim Kerrigan who answered all my questions clearly and concisely and let me know of a delay. I was also pleasantly surprised by him to learn that work was done to re-align all four tires at no cost. He was also ready to answer any further questions I had and showed interest in making sure I had complete satisfaction. While there I said hello to Mr. Disbennett from whom I purchased my Subaru and whom I had also contacted about the Recall. He was reassuring and helpful before I received the formal Recall notice. I also told Mr. Disbennett how pleased I was with the car, and how jealous others were -- so I have recommended Byers Airport Subaru to them. RWR

Dave Treace

John Bechtel at Byers Mazda is one of the very best sales persons I have ever worked with. His low pressure style and knowledgeable answers to my questions made the process very smooth, and the pricing ended up the best I could find for my Mazda CX-5. Absolutely and totally satisfied!

Aubrey Hanson

My service adviser, Steve, was excellent. He kept me informed the whole time while my passat tdi was in the shop for a timing belt and water pump. He informed me of repairs that I was not aware of. There were no hidden or unexpected charges. Excellent service, quick and reasonable pricing. Will be back for future repairs.

John & Cynthia Long

I just purchased a new Subaru Crosstrek.... I love the car ! The sales and support were excellent at Byers Subaru. We were very happy with the sale and the sales staff. Brian was especially helpful in making a good decision for my wife and I. This is our first Subaru and we hope to have many more years of working the staff at Byers Subaru. It's a great place to buy a car.

Brandi

I was a little nervous about my first solo car- buying experience. Jerry made the experience manageable and smooth. He is really knowledgeable and patient. I strongly recommend going to Buyer Imports for your next car and I highly recommend asking for Jerry!

Pam Thomas

I didn’t have an appointment but I got an alert that one of my tires was losing air. They checked the tire and found that it had a nail and could be patched. Also, I had recently experienced a near accident and I was concerned about the alignment, so while I was there I had it checked. They were able to take care of my needs quickly.

Bill Wells

I have been coming to Byers imports for almost 20 years now. I'm a big Audi Volkswagen fan! I have purchased several cars here they are professional they value your time they will take very good care of you. The sales associate I have been dealing with over the last three purchases is Colin Woodford I highly recommend him!

Carol Mason

The staff at Byers Imports are always respectful and kind. I enjoy doing business with them. My most recent visit just required a computer update and no additional charges were add. There was no cost to me and the problem was solved. It doesn't get any better than that. I am pleased with the service that I have received.

Christina Stacy

I made an appointment and asked house long it would take and the guy said he’d get me out within a hour. Upon arriving the service guy went over all the other things wrong with my car (to try and worry me) and said do you have 2 hours for this today. I told him I was on my lunch and only had time for the oil change. He then said back ok it will be an hour and a half for your oil change. I firmly said I have an hour and that was what I was promised. He also charged me $161 for my oil change and tire rotation. When I mentioned other places being cheaper he told me those places won’t do a good job and I should never use them unless I want me car to fall apart. I highly do not recommend this location for an oil change. I felt they looked at me a a “little house wife” when I am a professional career driven person. Very demeaning tone

Nick Florentine

Just bought my third subaru from Adam At Byers airport Subaru! Great service and helped me avoid my last lease payment when buying a new vehicle. Definitely recommend this dealership. No pressure and very helpful!

Robert Bobel

Super helpful people. [Follow-up] Tim was super nice the first time I stopped-in and so I went back about two weeks ago and bought one of their cars. Great buying experience in addition to the friendly sales experience! Thanks Tim & Company!

Dave Ungar

Have purchased two vehicles here. Both experiences were great - very straightforward, and the sales people treated me like a customer rather than a mark. Also (different from other dealerships) I felt like they respected my time and didn't keep me waiting.

Subodh Rane

I purchased my Car from Byers in Dublin. I dealt with Jeff Rettinger, he was excellent and really helpful. He provided excellent advice on all my questions and also helped me when I went back to him post the purchase. The car condition was great and I strongly recommend Byers for people looking to buy cars in future.

Michelle Campbell

Wonderful experience! I LOVE my Outback. I already own a Forester and thought I would be getting a Crosstrek this time. Test driving was easy and informative.. all the sales associates and personnel were friendly and helpful! Definitely recommend to buy here!

Emily Tonti

I have always experienced great customer service at Byers! We moved a couple years ago so I started going to a Subaru dealer closer to our new house- I was not happy! I decided the extra time to get to Byers was worth it and have switched back!

James Roberts

Really solid customer service experience. Very communicative and helpfull throughout. Did what was needed and didn't try to tush other services on us. We will be brining our Subaru here from now on

John Gerardi

Prompt, courteous, and customer service oriented. Vehicles I was interested in were clean, safe, and ready for test drives without any wait or hassle. Derrick was attentive, listening to my concerns and needs, providing a vehicle that was better than I expected. Fast, efficient, friendly and knowledgeable!

Michael Nagode

Dealer recommended service that was performed by them and they had no record of doing service two years ago. Almost $900 service and when it was done the printer wasn't working so they said it would be emailed. Never happened so now I have no documentation. I'm glad I have a good memory. Thinking of changing where I get service.

Stephen Rhoades

My car interior was dirty after I picked it up after 10k mile service, warranty work on a door and a speaker recall. I thought Audi dealers always cleaned the exterior and interior, especially with a 10k service. This was my second experience receiving a dirty car from them following service. 1st on my Q3 (I made them aware and they asked me to come back) and now again on my A4. They have a convenient location next to the airport and that’s why I choose Byers, but I am not sure I will return again.

Joung Lee

I just purchased a 2016 Aston Martin Vanquish from this dealership, all the way from Los Angeles, sight unseen. From the very first phone call with Steve Serrano, and throughout the subsequent process of purchase, followed by the actual delivery, everything was extremely smooth. I love the car, and it is exactly as advertised. I have purchased many vehicles online over the years, from dealerships far away from home. This was by far the easiest and most pleasant car buying experience. Thank you again, Steve and the entire Byers Imports team. I will definitely buy from them again.

Gregory Warren

The service staff answered all my questions and helped with documentation for an insurance claim. They did not have a courtesy car, which was frustrating as my wife and I were celebrating our 10th anniversary that day and had to change our plans due to this unexpected setback. I would've appreciated alternative solutions when the loaner fleet is all used.

Michael Park

Rachel was most knowledgeable when explaining the many complimentary "perks" of owning a Byers Audi. The A-3 is a most appealing car especially in it's Cosmos Blue color. The entire process was most enjoyable with Rachel playing a part in basically all aspects of the deal. 1st Audi owned and from first impressions it will not be the last! Thanks to all involved right down to the individual that cleaned/detailed the car.

Mimi McCann

Tyler is always super helpful! He gets my car scheduled ASAP and solves every issue with courtesy & efficiency. I never feel like I am overspending. I bought my car from MAG but I’m a happy Byers convert!

Denise Martz

Ellis and Caleb are so awesome. I'm so glad they are helping me with my car. The whole service department are amazing!

David Kohn

Although I did not end up purchasing my car here, I must say that I had an excellent shopping experience with John Smith while looking for a used Honda Odyssey. I showed up at 7:30 pm (they close at 8) and I was handled patiently and he even stayed late to allow me to test drive 2 different vehicles. I wished I could've given him my business, but alas, I found the vehicle I was looking for elsewhere. I highly recommend John Smith if you're in the market for a car and want a professional experience shopping for it!

Cassady Shultz

Brian helped me as soon as I walked in the door. He wasn’t your typical salesman- he was really trying to find a deal that fit my needs. He answered all my questions and let me think about my needs independently. We found a beautiful forester that I love and he worked out a great deal that fit my tight budget. I’m pregnant with my first child and my budget was very important to me. He understood totally and didn’t try to push me into anything that made me uncomfortable. Everyone was amazing- I am so grateful!

ayedee73

Byers Imports is a great place to purchase a vehicle. If you want top notch service, just ask for Steve Serrano. He made my purchase a pleasant one. This was a vehicle from the collection, so needless to say there was a lot of pressure just from the high price alone. But he was very calm, patient, informative, prompt, and professional through the entire process. I could not be happier with my new car, and I attribute alot of that happiness to his performance. He cares about you and wants you to leave the car-buying experience having felt good about it. Steve -thank you so much for everything you did for me, and great job with seeing this transaction through to the end. You need to be recognized and rewarded from the higher-ups for this one!! -Andrew

Jeffrey Oehler

The Byers Porsche team were very professional throughout my visit and helped me quickly learn about the car and purchase options. The purchase process was efficient and the follow up thorough and reassuring. I’d recommend them if you’re in the car market for a Porsche or import generally.

Haley King

Byers VW made my leasing process incredibly fast & simple! Highly recommend Sean McKinney, as he helped me find my dream car & had me driving it home in no time. I won't be able to stop raving about this dealership, sales team, finance specialists & their service advisers!

Susan Lynch

Sales rep was very nice and patient, but after I drove the car for a day, my experience turned sour. The transmission light turned on and I'm going to need a wheel bearing replaced. I just find it hard to believe if the car was serviced, they didn't find these issues. So yeah, I'm disappointed. I now have to put money into the car after I already put money down and this wasn't a cheap car. I know car dealerships need to sell cars and I hope this wasn't an intentional effort to take advantage of the buyer.

Steven Camper

I was dropping off my Macan for a regular service and planned on waiting for it. I mentioned I wished there was a restaurant nearby and Dave said their shuttle could drop me anywhere and pick me up. Then he looked and saw they had a rental available and set me up with it. Worked out great. Dave called as they were cleaning up the Macan and I headed back. Car was ready to go when I pulled up. I have always had a good experience with the Porsche service reps.

Timothy Close

Bob Schneider has been our service advisor for many years and always does an excellent job. He goes above and beyond to solve problems and his attention to detail and customer satisfaction are the best. Byers is fortunate to still have him.

Marcus Leck

Fantastic customer service! Jeremy greeted me as I stepped out of my car. He texted me his number, so I could contact him with any questions while I was waiting. Service took as long as was quoted. Jeremy even asked me if I had time for a complimentary car wash. Looks and drives great! Thank you Jeremy!

Gwen Walker

Jerry is an awsome sales person. He has honesty and integrity. Jerry is informative and does not pressure into purchasing. I have not made a purchase yet, but if I do purchase at Byers, it will be from Jerry. Top notch

Tim Dodosh

Another great experience at Byers auto. They provided a free loaner car while mine was being fixed, and shipped parts over night in order for me to get my Legacy back 3 days sooner than expected. Love these guys!

Roxana Karppala

I was very pleased with David and Tony and how well they took care of my trade-in. I traded my 2016 Impreza in for a 2020 Impreza. Byers at the airport, in my opinion, is the best dealership in the city. I wouldn't go to any other dealership. I wouldn't even go to Byers in Dublin...a young salesman named Kevin treated me absolutely terribly!

Jonathan Mugler

Guys are super honest and never recommend anything I don’t need. Their detail is exemplary and they’re always incredibly courteous. Additionally, they have a guy who congrats with them for detail work who’s a magician. Use him. Made my car look brand new!

Philip Miller

Picked up a previously owned 2016 Audi S4. I was treated like a valued guest the whole time. Rufus was very knowledgeable about the entire product line and was able to answer all my questions. I'll definitely be making my next car purchase here as well.

Bradley Glick

My experience at Byers Audi was the usual. It was perfect! The service crew takes care of you in a first class manor. Ellis goes above and beyond to make my customer experience.

Tyler Egelhoff

Man i first want to say these guys are great bought my grand cherokee srt off of them. Chuck my salesman was amazing above and beyond. After a couple of day of owning 5he jeep the water pump went out not only is it getting taken care of but im getting a loaner free of charge thanks dave as well in byers porsche service cant say enough great things about these guys

Jake Zimmer

Happily made the drive from Dayton to deal with Eva and the crew at Byers. They were real professionals and made the effort to get me what I wanted. They also acted like they genuinely wanted my business which is more than I can say about the other Subaru dealers in Dayton Cincinnati or Columbus who appear to get by on brand recognition alone. Buying a car doesn’t have to be difficult and Byers proves it.

Tabitha Durbin

Why.... >Because test driving weeks before my purchase date was quick & easy and didn't feel pressured to purchase the day I test drove the car. >My phone did NOT ring every single day after my test drive to ask me when I wanted to come purchase the car. >When I did decide to drive the 45min drive to Byers dealership to purchase my 2018 R-Line VW Atlas, the process was quick & easy!!!! > We did NOT go "in circles" over the cost. I said what I wanted...they told me what they could do & we actually met in the middle of what we both wanted! SIMPLE =) > Don was Amazing! The type of man you feel like you have been friends with for years!! > I LOVE my new car and I LOVED the experience! Actually decided to lease the Atlas...so I will 100% be back to Byers in the future!!

Rebekkah O'Bryan

I loved everything about my experience with Byers. They were kind, efficient, and did their best to meet my needs. I adore the vehicle I’m leasing, and I love the comprehensive after care plan!

Martin Cline

Was looking for a sedan and hadn't considered Byers Subaru. My wife loves her Outback and talked me into seeing what Subaru offered. Bob Miller was very busy that day but he made time for me and my questions. After 3 visits and plenty of questions I finally landed on a 2018 Legacy. Bob was very helpful and attended to every one of my concerns. Obviously, I would recommend him / them to anyone.

Eszter Catalano

Wonderful service as always. Prompt and professional, courteous and friendly. The service team is exactly why the Audi experience is valued so highly. Thank you for always making it easy and reliable.

Richard Clemens

My wife and I visited Byers Imports for the first time last week. We found a perfectly appointed certified 2014 Audi Q5 SUV, and Rufus showed us everything we needed to know about the car. He was very knowledgeable, gave us plenty of time to reach a decision, and put no pressure on us throughout the process. We happily decided to buy it. When we took delivery the next day, Rufus and the GM wowed is with personable attention, service, and even a surprise gift bag to accompany our “new” Q5. Thanks for everything!

M S

Took my vehicle in to Byers porsche for two intermittent issues. Dave and team quickly identified the cause of one and possible cause for the second and will monitor. All was covered under my CPO. Dave took care of me quickly, explained what they were going to do and what they found in simple detail and gave me options. Great experience!!

Thicc 340

Friendly service, and very professional sales team. Car was waiting in immaculate condition, and they even waxed it before I arrived. I will definitely buy again from this dealer. My experience was amazing!

Laura Scott

My oil light went on and I was able to grab an appointment on line for the next day! Audi Service staff are pros. Hung out in a comfy quiet waiting room with wifi and a great cup of coffee then on my way. Easy peasy!

Vern Walker

30k service. In and out in less time than quoted. Reasonably priced for services done. Did an excellent car wash and interior cleanup. Might end up costing more as the wife liked the Atlas floor display.

Shara Cunningham

Service was fine, but for one major irritant: when I picked up the car, there was essentially NO gas in the tank. I am not familiar with the area, and I was very concerned I would not make it to a gas station. It is simply unacceptable for this to happen. I would expect at least a few gallons of gas to be in the tank when I pay several thousand dollars for repair work, even if the cost is added to the bill.

Lori Schumacher

I cannot say enough wonderful things about David Chhom and Audi Columbus. They were very professional and David went out of his way to make sure I got the car I wanted and was comfortable with all of the features! He even dropped the car off to my home so I could have an extended test drive. I couldn’t be happier.

Eric Swenson

Excellent no pressure approach. Was very happy with my salesperson Sean and my financing person Tony. Professional yet casual experience. Great price too on my new Subaru!

Jeff Agnoli

Excellent customer service! I was able to reserve a Thule. They quickly installed it and when I brought it in for the return, they washed my car!

Eric Kaufman

Byers has always treated me well with a great price. This time was exceptional-- They took my car in without an appointment and had it repaired the same day. Truly outstanding.

Ludmila Ellerman

I could not expect better customer experience and care, than I have received from wonderful Audi family at Byers Imports. Bart and Rachel are incredible team, who made me feel more than just another number in sales book. Thank you !

Jackie Sellers

Could not have been treated better. No high pressure for add-on services (extended warranty, paint treatment, Scotch Gard). So many features and electronics required 2 one hour sessions with sales people which was done on our schedule. Would definitely recommend Audi Columbus.

M Davis

Tristan and Nate were very helpful, courteous, and professional during my visit. My car was serviced in a timely manner and they were able to make last minute accommodations for me. I’m very satisfied with the service that I received!

Elizabeth Watkins

The service department at Byers Subaru is top notch. Tim is friendly, welcoming and efficient. I prefer going to Byers than the dealership I purchased my car. I highly recommend them.

Ted Foster

Most people I know hate to deal with buying a car. It is generally a very unpleasant experience, but I can tell you I had the exact opposite experience with Byers Audi. From my first interaction to driving away in my new car, Rachel handled everything. I actually enjoyed going to the store because it was like hanging out with a friend, versus a salesperson. The car business is extremely competitive, but what makes Byers such a strong dealership is their people. This is the second car I have purchased with Byers, and I can tell you going forward because of this experience I will not ever buy a car from any where else. Thanks Byers, but especially thank you Rachel!!!

Jamey Sickels

David was awesome actually whole crew was awesome they all stayed past their scheduled shift to help us with the transaction. He Made sure we were going home with the car. Very pleased . Will shop there again. Highly recommend.

Angela Kane

HUGE thank you to Derek H. in sales for restoring our faith in a satisfying car-shopping experience as well as Byers Imports for proving that there ARE dealerships that believe in treating people like customers and not targets.

Karly Medich

I had great service here! Everyone was helpful and patient throughout the entire process. Definitely ask for Jim Hedges when you come in; after selling me the car he took the time to sit down with me and walk me through most of the car's functions.

Bob Carico

I live 70 miles from this dealership, but they had the only Atlas SEL in Ohio that fit what we were looking for. The closing and delivery was good. Knowledgeable salesman & F& I person. Very organized during this pandemic.

Susi Acord

Pricing at the service department was clear, They completed the work within the timeframe they originally quoted, and Tim who I interacted with was great. He listened to my concerns, answered my questions honestly, and checked in with me a couple times on what was going on with the car while I was waiting. Thanks!

Jayms Mckinney

Got my Porsche in an oil change an service done, nicely washed and cleaned, Tim was very helpful an on a Saturday too!!! Nice 👍🏻 …

Thomas Ward

Honest, professional service personnel that don't attempt to sell you repairs you don't need. I don't normally recommend dealerships for service, but Byers Subaru is an exception. Ask for Matt Cockrel when making an appointment.

James Sanford

I'm very happy with my 2018 Subaru Outback. When my wife and I walked into the dealership, I wasn't expecting to drive away in a new car. But Byers' large inventory of cars made it possible to get the color, interior and features I wanted -- from the back lot. I even got features I hadn't thought of, including Driver Assist technology, USB ports, dual temperature controls, lights on the mirrors and dog-proof seat covers (for the back of folded-down seats). I'm sure I'll thoroughly enjoy this vehicle, which is my first Subaru. I'll also like the 0% interest rate for 63 months, the 6,000-mile service schedule, the free car washes from the dealership, and parking at Byers and catching a shuttle to the airport. If you're looking for a Subaru, stop by Byers Airport Subaru and talk to Jim Hedges.

Jeff Horvat

As soon as you walk in the door the great experience starts with a greeting and a smile. When you speak you're words are listened to and not just heard. This is my second vehicle from Byers and the experience was just as great as the first time. P.S. the service during and after purchasing a vehicle doesn't diminish is always a constant pleasure.

Ali Ottman

Dealing with Byers Imports was a pleasure. I called on 1/17 to inquire about a Tesla and Steve Serrano was very knowledgeable about the entire car. I was in Columbus the next day from Georgia to pick up the car. Everything just went so smoothly. Steve is the man! Do not hesitate to buy from Steve/Byers Imports.

Lori Kendall

Fantastic buying experience: low-pressure and great customer service. My sales rep was Monte Curry. He secured a hard-to-get trim and model over several months, kept me in the loop, and made it easy.

Michael Posey

Service was quick and good overall. When I first arrived it was a little confusing from what I'm accustomed to but afterwards everything was fine and the service gentlemen didn't seem so uninterested. Aside from that everyone was very respectful and I felt comfortable. I will definitely return to have future services done here. I'd also recommend Byers to anyone!

Natasha Morrison

I've never had a bad experience! Everyone on staff is great and I always appreciate how well they communicate and explain what's going on while my car is in for service. Wouldn't take my Audi anywhere else!

Myra Warne

Great experience buying a Final Edition Beetle Convertible from Don Moss! I have known him for years-second purchase from Don. He spent time with me going over the car-an overall enjoyable car buying experience. VW finance was seamless. Great staff and VW warranties now 6 yrs 72,000 miles!

cheyenne giesey

Was in a tight squeeze trying to find a car in my price range. Stopped in and saw Rufus, and he hooked me up with a car I thought I would’ve never looked at, ended up buying and absolutely live the car! Great customer service, they take very good care of their customers!

Meghan Tubbs Morgan

I worked with Corbin at Byers Imports to buy my Subaru Impreza. He was honest and helpful and quick to help make the car as affordable as possible. Unlike previous experiences with other car dealerships, I didn't feel like I was being scammed. Overall, great experience and I'm so happy with my Impreza.

Jennie Deangelis

I got pleasure of dealing with Tony here and he was amazing and super helpful! He worked with me and did everything to make sure i got into the car i wanted and with a very reasonable monthly payment; Tony made first time financing easy and stressfree, highly reccomend!!

Beth Charnock

I had a very positive experience at Byers Imports with my sales person, Jerry. He went out of his way to make sure that I was completely happy with the vehicle. I would definitely recommend Byers Imports to someone else. Thank you

Rich Muller

Steve Serrano at Byers Imports represented the car honestly and accommodated me as an out of state buyer, He disclosed the flaws of the car and provided diagnostic outputs from the on-board computer. He nicely provided a ride from the airport and made the transaction fairly efficient. Most importantly, the car is wonderful.

KP

I started off by walking into the wrong dealership, but the guys at Byers Imports helped me find a car just as great with low payments. They were seriously nice and quick. Definitely recommend weather you're buying or financing.

Charlotte Keim

Courteous, friendly and excellent service. I won't take my card anywhere else for service and repair work. Added benefits: The shuttle service is gteat if you have a longer appoibtmemt. The lounge is perfect with a cool coffee machine for shorter appointments.

annette kuss

Byers airport is quick clean, and offers customer comfort in a pleasant lobby or a quiet area if you prefer no distractions. They always have complimentary cold and hot beverages as well as some healthy snacks to munch on. My only suggestion would be to add vacuuming and inside window washing to your complimentary outside car wash.

lue terry

Dave, the Jaguar Service Manager, is always very pleasant and customer service oriented. It is always a pleasure whenever I come in to receive service. Byers Jaguar has always provided excellent service, ever since I first purchased my Jaquar there in 2011. I plan to purchase my future Jaguar from them also!

mark nofziger

Scheduled and received 55k service. A loaner was available but I chose to wait since it was to only take 90 minutes or so. Settled in the lounge and started working. WiFi. Coffee. Snacks. Car was finished before I was. Wonderful experience.

Vincent Hendrix

Unable to totally explain the driver side seatbelt sensor relationship with the airbag message display. Charges seemed inflated. Good customer service in terms of the timely handling relevant to the task.. the car returned with the problem solved and clean.

Stu Jeffers

Brought my car in for a first year check in. Despite not having bought the car at this store, Buyers treated me like one of their own. Professional services, on time and great staff. Can’t ask for much more.

Kathleen Garner

I was driving my Audi and it shut down while I was driving. I thought my electrical system was having issues... my Serpentine Belt had broke... they fixed it and a couple other things I needed... a couple things they did... I hadn't even brought up to them I will always take my car to Byers Imports for any service... Ellis was really Nice!

David Lawrence

The staff at Byers has been friendly and knowledgeable about their products. They also were not pushy regarding selling. Great place to go for a new vehicle or to search for a quality used vehicle or take your car for service.

Rachel Hamilton

Went in around 1:30pm on a Saturday and worked with Rufus. I hadn't eaten anything all day so about 4:30pm was famished. Rufus offered to get me food! They went above and beyond. Rufus was very easy to work with and would recommend him to my friends and family. The whole experience was extraordinary as we were constantly asked if we were being taken care of from multiple employees.

Dean Elliot

Working with Rufus Alexander to purchase our car from Byers Audi was an unqualified pleasure. Rufus was knowledgable, responsive to questions, quick to text and/or email information. In short, an absolute "gem." I have purchased dozens of cars over my lifetime, but never had as much fun as being an Audi from Rufus!

Elisha Knight

I take my car regularly for service at Columbus Audi. They are detailed with their services & keep great maintenance records on my car. They never recommend services I don't need. The employees in the service department go above and beyond!

Laura Hilton

I decided to go with Byers Subaru because I really appreciated that Pete was able to give me an honest quote over email before I even went in. I didn't feel pressured during the sales experience and was given time to do my own research, so I can actually feel confident that I made a good decision. We will definitely come back here when we are ready for our next Subaru.

Debra Ladley

Thank you Jeff Zimmerman and Scott Cramblett for your help this past weekend with our emergency need of a replacement tire. You were both gracious and kind and I truly appreciate the incredible service you offered and not because I was a regular but because I needed help while traveling. Excellent customer service and quality people. Many many thanks, Debra

Brook Gibbs

I searched online for about a week and inquired about a new Q3 with Rachel; within minutes of my inquiry, she responded and was attentive from there on. She was more than helpful in getting the car / terms that i was looking for and upon delivery, treated me like i was a long time friend of hers; genuine customer service goes a long way in my book when dealing in sales. Rachel Paskey and Louis Smith, thank you VERY much for all of your work and attention to detail. I will be an Audi Columbus member from here on out strictly because of you two :)

Lucas McCarty

Had a great experience buying my Subaru Impreza from Byers Subaru. James Hedges kept me updated every week with new cars that were coming in and I never felt pressured to buy. If you're buying new or used, I recommend coming here.

Hosna Sheikholeslami

We just purchased an impeccable certified preowned 2015 Golf here last week. Every step of the process was incredibly smooth - Lauren was an incredible salesperson! Her warm, honest and open demeanor made our experience pleasant. She was patient and took her time to hone down the financing deal that best served our needs, and has been in touch frequently since to make sure we our happy with our purchase. I've purchased a certified preowned vehicle elsewhere before and felt pressured by the salespeople to take on more expensive packages - not so at Byers. Highly recommended!

Henry Fuford

I was able to get an appointment easily for a couple of days out and the work was completed quickly and at a great price. I’m really happy with the service at Byers and plan on being a steady customer. Thanks again.

Kimberley Weeks

Everyone is very nice helpful. They will go out of their way to make sure your vehicle gets fixed, and that your taken care of too. I highly recommend Byers Imports, my VW tdi runs like new. Thank you Byers Imports and Thank you VW of America.

Steven Brown

This is my 4th new Audi purchase from Byers Imports on Hamilton Rd. The staff at Byers treat my wife and I like extended family. It is very much appreciated. Audi basically sells itself. It's a near perfect product but it's the people at Byers who make the difference and keep me coming back as a repeat customer. They answer my questions, are not pushy in any fashion and explain the benefits of various options; both on the car and financially. I was provided a very in-depth explanation for the multitude of settings on my new RS3 but I know I can come back at any time and get refresher training. I'm 1000% confident in the service staff as well. We travel about 40 minutes from home to reach Byers but it's a trip work making for us.

E Roserie

Byers has always provided awesome service. Send me some free stuff!!

James Waterman

Tony and the team at Byers are great. From the first handshake to the final signature, the transaction only took two hours. I would highly recommend Byers to anyone looking for their next vehicle

D Himes

Dominic and Heath also made out car buying experience a delight. Dominic was not like any other salesman that we have worked with in other dealerships, when he approached us and introduced himself he told us about the car we were looking and the history of what they did to get it ready to sell and how they acquire there vehicles then told us if we needed anything just give him a yell. The Acadia was very clean and in spectacular condition which tells me that they only sell quality cars. I wish all salesmen were like him not being pushy and giving me and my wife the space and time to talk between ourselves. Heath was great to work with doing the financing and again was not pushy about any extras, showed them to us and went on. When we actually bought the car we were there a little under an hour. That was due to most of the work was done over the phone with Dominic. I can't say enough about how pleasant our experience was there and how upfront they were. I would definitely buy another vehicle here.

Nick Noble

First time getting service done here. Got an oil change and a recall done. When I called they said 2 hours, I only waited 1 hour. Thomas in service was very friendly and helpful. Will be back.

Charles Daugherty

Had a great experience with the Service Dept! Dropped my vehicle off and shuttle took me to where I needed to be. When my car was done a Lyft driver picked me up and took me back. Great customer service and my car wis as fixed and ready.

Dave Sebenoler

The Audi support team is awesome, and Ellis in particular is a standout! My only gripe is that I had a sign hanging in my car saying it had been washed and vacuumed, but clearly neither had occurred. Sad to end a $3300 transaction that way.

Jason Britenstine

Derek and Rick were a pleasure to work with. They were very low pressure and got the deal done in a very timely manner. I would be happy to recommend Derek Hall and Rick in finance to work with for your next pre-owned vehicle.

Ranjan Sharma

Pandemically speaking, the Subaru new car inventory was zero .. except the one Outback on the sales floor, and the Porsche lot was rather full. Not sure what that truly means - but we can draw multiple conclusions in light of Maslow's needs/wants hierarchy and other existential absurdism.

Carlos Berry

Sean McKinney our sales person and Trevor in finance at Byers Volkswagen worked really hard to make sure me and my girlfriend was not going to leave empty handed coming all the way from Cleveland the service was Outstanding. I was such a satisfied customer I referred my cousin who also purchased a Atlas as well.

Brandon Daehn

The sales associate I interacted with was very responsive and made herself available virtually anytime. She answered any questions I had in a very timely manner and I would purchase another vehicle from this dealership, specifically Eva.

Bill Young

The service team was efficient getting my repairs done in a matter of hours and letting me know. I always count on Byers to do my Subaru repairs and service. Bill

Kathy Walters

Having been going to Byers Imports for years! They always do a great job and my car comes back clean from a car wash! It is great! I highly recommend!

Jon Bunker

It’s super easy and every precaution taken during this time of needed precaution. Great price and super easy process start to finish. This is not our first vehicle purchased form Byers it will certainly not be our last.

Scott Rubin

I have never actually bought a car here, but have now sold two at Byers via Kelley Blue Book. In general I have come to learn, both from my own experiences and others, that you won't get the price that KBB quotes. Nevertheless, the folks at Byers make the process easy, their staff is knowledgeable and treat you fairly & with respect.

Natalie Price

Everyone was super friendly. Rufus made the whole process very smooth, it was a pleasure working with him. Make sure you check this place out the next time your looking for a new/used Import car. Ask for Rufus Alexander!

Ramon Carrion

Easy scheduling online that allowed me to pick the right services I needed/wanted. The service recalls were automatically added too. Ellis was great in communicating with me before, during and after the service.

Jeff Gray

Ashley and the service apartment got me in and out in no time. Ashley is very attentive and kind. Impressed with all of those Interacted with. I've been a customer for 10+ years, they never cease to amaze me

Michael

Great experience overall at Byers Imports AUDI. Louis and Michael provided excellent customer service throughout the purchase process. Generally, dealerships need to speed up the process — particularly post-handshake.

Susan Bishop

Service staff was very helpful and efficient but I really question Byers interest in developing good customer service ...if you want to maintain loyal customers,you don't charge them to replace defective windshield wipers on a new car(only six mo.old)...very poor customer relations! Susan Bishop

Alexander Manias

I Enjoyed my Experience with Byers Audi. They did a great job and were very quick with my 20,000 mile maintenance and oil change! I highly suggest this dealership 👍🏻 …

ryse night

Great place to buy a car . Up front salesman. Cant ask for better . Picking up my Ferrari sometime today

Tom Frary

Although very disappointed with the failure of the rack and pinion steering on our Q5 at less than 32,000 miles, Byers Audi did a fabulous job on the repairs in a timely fashion. However the issue is this repair cost $3200.00 and Audi Care nor Audi management did nothing to address it on our Audi that was just out of warranty, with very low mileage.

Madison Charnes

Steve and all of the men at the used lot were very helpful and I found a great car for a great price! They didn't make me feel rushed and discussed all of the details of the purchase thoroughly. Thank you Byers!

Michael Boyle

I had an outstanding experience with Byers Volkswagen in general and Sean McKinney specifically. It was a true no pressure environment, service was excellent, and I got what I believe to be an excellent deal on the car I wanted. Would recommend it to anyone.

Sam Blank

Great service rep, Jeff. Got my Porsche 911 in quickly, I got a loaner, work was done on time and within the estimate. Have used them for my car before and will use them again.

Bunnie James-Mason

Daughter bought her dream car under 10K. With only one car between the 2 of us. She got a great deal on 2018!

Sean Nuzum

I got the scheduled service at Byers Audi. They seemed to do a great job, no complaints. Everything was painless and the employees were very polite and helpful.

Kakalak K

I didnt completely lose my shirt here so that was good. They keep track of everything that is wrong with your car and encourage you to fix it as you accrue the funds which is nice, too. I hope they put air in my tires as there's no way to check that, right?

Klebor Washington

My service visit at Byers was great. My wait time was as expected. The service agent was thorough in explaining the service performed. I'll take my car there in the future and would recommend it to my family and friends .

Beth Vogel

Great experience buying the best car I've ever owned. Just keep asking questions to get what you want. Brad Crader was great to work with - very helpful and pleasant guy.

Luke Rouker

Friendly, but directed us to the wrong lot (the car we came to look at was at Byers Outlet, a horrible dealership, never go there). Salesperson we had an appointment with took 15 minutes to get to us and then told us to wait (potentially for hours) because they were working with another customer (who had just started looking), rather than let another available salesperson help us. Terrible experience all around, and I'll never set foot in another Byers.

Julie Chastant

Totally depends who you get in service dept. Typical of VW service depts.all over Some folks just shouldn't be in customer service. Some patiently explain the small things. Customers shouldn't get the sense that they need you more than you need them. But that's always my experience with VW service most anywhere I've been .

debi Rotordawg

Matt C. Is always amazing, he is professional, polite and very AWESOME. Quick times and quick turnaround. Text message when to come pick my car up allowed for me to get stuff done while they were working. Thank you Airport Suburu & Matt C.

Larry Wolfe

Last December I purchased me very first VW; an awesome 2018 Passat R-Line. Unfortunately we were involved in a multi-car pile up last week on a trip to the Smokies, and the car was totaled. I came back to Byers Imports, and once again Don took great care of me. He showed me the 2018 Passats in stock that were being offered with discounts and the newly introduced 2019 Jettas. Byers made me an offer I couldn't refuse, and Don made the closing and financing process as painless as could be imagined. Thank you Don!

Rikki Wagener

Prefer to come here, even though there is a dealership a lot closer to my home. They gave me a great deal on a used Subaru a couple years ago.

Jason Fauber

Great Car Buying Experience! Didn’t feel pressure, staff was polite and professional. Made car buying easy! Would recommend to anyone interested in a new or used car from them!

Mary kirkham

Worked with Will Murray on leasing a VW Tiguan. It was a great experience, he was very knowledgeable and enjoyable to work with and we really like the car. Would recommend Byers and Will!

Kim Evans

Great service in a timely manner plus I had a great vehicle to drive while my car was being serviced.

Jacob Hood

Brian Snow and the rest of the staff were very helpful with all my questions about buying a gorgeous used Audi. Amazing first buying experience!

Yellapragada Venkata Siva Ram

I got an 2018 Audi A4 from the Audi Columbus (Byers Imports) dealership. Its a 5 star experience ! I worked with Rachel Paskey and I was very impressed with the level of professionalism and customer service. Definitely recommend !

Lisa Davis

I had been searching for a Porsche Macan GTS and happened to contact Byers Imports on a whim. I was literally on my way to a dealership in New Jersey after locating a vehicle there and going back and forth on the phone. I called Byers after checking the website one last time to inquire about a CPO that was listed. I spoke with Adam Powers who was eager to help. I found out someone had placed a hold on this vehicle. I was ready to say my thanks and hang up, when Adam mentioned that they had a new Macan GTS with all the features I was looking for (except color) that they would be able to price competitively. I was skeptical, but agreed to come into the dealership and check it out the next day. When I arrived I was greeted promptly and Corey found Adam for me right away. They guys were very easy going and all pleasant to talk with. I made it clear to Adam that the deal had to be phenomenal for me to forgo the deal I had set up with the out of state dealership and I didn’t want to play games. End result, I bought my Macan GTS from Byers and had an excellent experience. They even drove the new car to my house that day since I wasn’t doing a trade. I’m glad I was able to keep it “local” and look forward to a lasting relationship with the team at Byers.

jana souslin

I dealt with Ashley in the Subaru service department, she was professional and very helpful and knowledgeable with her job and what I needed. Definitely recommend. Thank You

Emily Recker

Overall great experience working with the team at Byers Subaru. I worked primarily with John Gregory. He encouraged test drives of both Subaru and Mazda models, encouraged me to complete my own research and answered all questions. No nonsense and no pressure to buy right away. Following my first test drive, I drove other makes/models at other dealerships and did not find a more patient associate. On the day of purchase, John was balancing family responsibilities but collaborated with his team to make sure I was not left waiting. After a reasonable price negotiation, I'm happy with my new 2018 Forester. Hopefully, the service/maintenance side of the business is as supportive as the sales department.

Alan Morgan

Recently purchased a CPO VW at Byers from out of state. Anthony Filio was professional, helpful and responsive during the entire process both via email and in person. He was very willing to work with my budget, and I felt no pressure at any point to purchase. Could not have asked for a more pleasant car-buying experience.

Mama Keisha

The team was efficient and identified a great deal to include everything I wanted and more! I would recommend anyone to buy their next vehicle from them. Best dealer in town!

Marci Boatwright

I can’t express how well I was treated by the entire staff at buyers import during my recent purchase of an Audi A4. My salesman Louis Smith was the most professional and knowledgeable sales person I have ever encountered.

Art Kitzmiller

Positive completely positive. I purchased a couple Porsches, a few Audis and a couple of Volkswagens. They have all been serviced there. Great customer service and that has to come from the top / down.

Danny Adams

They completed the work timely and called when it was ready. Service staff was not the most welcoming or inviting upon arrival or pick up. They seemed distracted. It would be really nice if the service department was open on weekends.

Cynthia Hilsman

Near Lease End on my 2014 Jetta, Sean McKinney in Sales made sure I knew what all my options were. Sean worked hard to get the best price possible on a new Jetta. When purchasing the 2014 Jetta was my best financial choice at this time, Sean continued to work on making that purchase process simple and easy. Everything was ready when I arrived, JT in Financing explained all finance options, and I am very satisfied with the car and the financing. Maintenance is a bit pricey, but the service is excellent. Overall a great experience at Byers VW!

Paul Gabbert

Great experience all the way around! Ellis is great to work with and my RS5 was back to me as promised. The detail shop also did an excellent job!

Lawrence Brown

The staff here were so helpful and accommodating... Steve was the salesman who helped us and definitely went above and beyond to help us. We would definitely do business with him again in the future....

M Park

Solid Porsche online Parts Department. GREAT SERVICE. Ask for Russell if you have to call.

Fly2sxm

Purchased every single car I’ve owned from Byers since 1994. Need I say more? Everything, everyone there at the Imports division is exceptional. Thanks for all you do.

Brad Downs

If your looking for a nice deal and quality people to work with go see Tim & Justin over at Byers Imports! They will take great care of you! Leased a new 19’ Cayenne and what a great experience! Wow! #Byers Imports Family For Life #2109 Porsche Cayenne #Byers Imports is Awesome #Buy Frrom Byers Imports #Byers Imports For The Win #Porsche From Byers Imports #PORSCHE LIFE #Porsche Cayenne #Byers Imports Thank You

Stefan Farrenkopf

Amazing service. Although the problem was 5000 miles outside the extended 100,000 warranty, they replaced my whole engine block for free when a known oil consumption problem harmed a rod. Above and beyond.

Bob Grieco

Needed locking lug bolts removed, didn't have key from prior owner. Dealership had master key, took care of it at reasonable cost. They wanted $35 for four plain lug bolts, passed on that and found them online for $12.

Dave Paul

First-rate experience buying a late model Subaru Forester from the team at Byers Airport Subaru. Shout out to David Disbennett, who worked with us to find the perfect car!

Tyler Karshner

Everyone was friendly and helpful and were able to get the car I wanted at the price I wanted. Would recommend to anyone looking to buy a car.

Theresa Joseph

The service department at Byers airport is the best service anywhere. We only take our cars here because they are honest reliable and helpful. There is no better service anywhere. Thank you!

Alicia Dolan

Andrew Gorsuch is an amazing team member. The Service department is the very best in town. I will ALWAYS buy all my vehicles from Byers!!

Vicky Lacksonen

I was scheduled to have my Forester passenger airbag replaced, due to a recall. Scheduling was easy and the service was great. In and out in 2 hours, as anticipated.

l ef

Byers did the 10k maintenance on my Macan and was very gracious answering my questions and showing me additional features of the car. Very professional and courteous.

Jack Guilkey

Airport Subaru, I want to thank the Service Department for the quick service; and Adam Reash for helping me with questions about the Subaru Forester Premium. The Forester is a great car and we love it! Jack & Mary Ann Guilkey

Lori Zimmer

Matt the sales manager and Lauren my salesperson were great. They made my car buying experience very easy and pleasant!

Mollie Berberich

Adam Reash is outstanding. I was passed to him by Boone Hall who is also wonderful... The whole team there really just wanted me to have the best experience possible. Trevor in finance even noticed my shiny jewelry! It matches my new Subie. Thanks everyone!

David Ickes

Several mid-level to upper end dealerships on the same acerage.(all Imports) Very nice buildings, upscale showrooms. Knowledgeable sales staff throughout the various dealerships. Service hours & staff easy to work with.

Michael Teter

Service department is friendly and efficient. They keep you informed of progress via text. The have nice waiting facilities.

Mark Mott

Byers VW is a great place to buy a car. The sales team is awesome, and the service department makes it easy to schedule an appointment for fast, friendly maintenance.

Chad Caldwell

Was having persistent problems with the sensors on my Audi A7 TDI and Byers was not only prompt in addressing the issues but also were very diligent in ensuring that the cost of the repair was covered.

Jean Jones

Very good experience buying my escape at Byers. Sales and all staff were helpful and attentive. Stayed within my budget and very straight forward. Thank you John Rowland for a very good experience with my purchase.

Carolyn Pettit

Quick service, reasonably priced. Robert went above and beyond to help me update my navigation system. He sent an email with step by step instructions. Would definitely recommend.

anthony mccallister

My foster daughter receive this car from a program called fostering further and I am so glad that Byers Subaru contacted me about the recall on me airbags and brake lines because her safety is my first priority thank you so much for looking out for us you were very prompt and courteous and the service was fast we appreciate it thank you very much. Sincerely Anthony McCallister Sr.

yong kim

Byers VW is the place to buy!!!! Definitely contact Jim Hedges to purchase your next VW. Jim Hedges was very helpful, honest and easy to deal with. Not only Jim, JT from finance helped with getting the best deal. I recommend Byers VW if you are looking for a vehicle. Best car buying experience I have ever had.

Lisa Barr

We had a great experience at Byers Imports. We did some casual window shopping there this summer and our experience with Steve Serrano at the time was such that when it came to buy several months later, Byers is where we went and Steve is who we saw. Thanks!

Who Is Rah Official

I give you guys 5 stars everyday for the rest of my life! A part of my bucket list was to enjoy the R8 and thanks to you guys I seen that bad girl on the showroom floor and even played with it. Thank you for an awesome experience Team Audi. #WANTanR8

Chris Sunderland

My son-in-law was happy with his service on his VW RS

Shawna Blunt

I had to have my airbag replaced due to a manufacturing defect. They got me in right away and provided a shuttle so that I could go to work. Fast, friendly and efficient service!

Greg Taylor

I. Felt like I was buying a car 20 years ago,I can't remember when I had such great customer service. Derek was great. I drove from 2 hours away ,worth the drive

Jackie

Professional technicians, awesome service. Waited there for the maintenance, they were trying to get everything done as soon as possible. The car is nicely washed after service

Tara Lamb

I have always been happy with service department. They did a great job detailing my 2013 Outback. It looked like a new car when I picked it up.

John Newman

I felt very well taken care of throughout the sales process and got an excellent deal on my vehicle. Highly recommend!

rhonda jacks

Excellent customer service. Eva was wonderful, very professional and patient with us while we tried to decide on a vehicle. I would highly recommend this dealership

Lori Parman

Go see Evan in VW!! Not only was he professional and knowledgeable, he was also friendly and jovial. He made leasing my new Jetta fun!! I would recommend Byers, the VW Brand, and Evan to anyone interested in a new car!

Brian Carpenter

Overall Experience was terrific, would recommend anyone looking for an Audi visit Byers. I meet with Trey Latham, process was seem less so far I love the A4!

Travis Durham

Treats me well for auto servicing. Easy to schedule and reasonable wait time. Never had an issue with quality.

Adam Scott

The staff is incredible and the service is quick and hassle-free. In a few words, I am very happy to be a long-time customer. I have purchased multiple cars from them and will return for the next. No shady, pushy, bottom-line driven people here. Just good cars and people who sell and service them.

Ronnie Robinson

The team at Byers Audi are fantastic. They treat us so well and nothing is too much trouble. I wouldn’t go anywhere else!

Wilbur Meyer

I am a long legged person and the Forester fit my size and style. I am pleased that Nate did an excellent job of describing the features and the test drive was proof that was the vehicle for me. Thanks!

Muffy Chrysler

Great staff ! Eva explained the the dash and Navi Apple play very well.Trevor was quick to explain the paperwork and options. We love our new Assent limited, our 5th Subara, first time all in ,got what we liked and needed can’t wait for long trips and Grandkids galore!

Amy Jimison

Greg Higgins was great to work with. He actively listened to what I wanted and respected my thoughts and opinions. He made the car buying process enjoyable!

Janet Walker

From sales to financing to service I have had a wonderful experience with my 2018 Subaru Forester purchased July, 2018 from Buyers by the “Airport”.

Danielle Neer

I recently bought a car from Byers VW and had a great experience. Lauren was awesome and took good care of me. I would definitely recommend going to this dealership!

Carrie Waugh

We love Byers! We've bought 4 cars from them & they always treat us with respect. They make the process quick and painless.

Veronica Hawkins

The service team is great and everything was exactly as expected from the greeting and updates by Tristan to the delivery of my vehicle. I even received progress updates throughout the day.

Patrick Ford

Despite being a very busy weekend sales associate Rufus Alexander took the time to answer my questions and set up a test drive. He was very knowledgeable and never made me feel rushed or pressured.

Starlet Kennedy

This was a pleasant experience, and Adam Reash did a great job getting the payment I wanted. Didn't have to go back and forth on what it would be. It,s a clean and nice environment. I'm so pleased with my Crosstrek.

RPM Auto Detailing

They are terrible at answering their phone. I shouldn't have to call multiple times on several different occasions just to get someone on the phone in their service department. I do not care if you are busy, hire someone to answer your phones if so.

Mike Johnson

I was disappointed that they did not share that the rotors would be replaced with new discs for the rear wheels I also asked for a tire rotation which they did not perform. A little dissatisfied with the presentation and the service provided.

Danielle Jackson

Make sure you ask for Tony! The BEST experience ever! Knowledgeable, friendly and excellent customer service skills. Showed up on the lot around 9:20 and drived away by 12:30 in my Nissan! No delays, no interruptions...all GOOD! Thanks Tony!

Ginger West

The guys were very respectful of my needs to be somewhere by 9:15 and arranged for NELSON - a wonderful Valet - to get my packages and balloons from my car being serviced and get me to Lisska's Bar on time!

Brian Benedict

Great service and good people. Dealership prices, but if you need a new car, OEM parts, or dealer services, this is the place to go. They treat you right.

Christopher Orr

Super Service. I usually rather go to the dentist then visit a car dealership but these folks took great care of me. My salesperson Lauren was the bomb!

jeff hunneshagen

Good value low mileage on the car, no pressure sale, Larry was great to deal with, all in all everyone was very professional. Would buy from byers again this make the second car purchase from byers.

Cocoa Empress

I didn't end up purchasing from here but they are very nice people and are not pushy. They were willing to negotiate. Unfortunately we decided on a smaller suv instead of a compact car.

Solimar Flecha

I loved it! It was my first time getting a car! So my experience with them was great!! Great customer services and felt constable with them! I totally recommend them!

Renee Buell

Friendly staff. Got oil change and tires rotated. They provide drinks and snacks while you wait. They have 2 nice waiting areas with TVs. Quick service.

Mark L

"Outstanding experience, great people. " Excellent buying experience. No foolishness. Greg Higgens was fantastic to work with, an exceptionally nice and conscientious guy. Everyone I met was great. The entire process was outstanding. I’ve owned over 50 cars and this experience at Byers Imports ranks among the very best I’ve ever had

Alexis Meyers

Just went back to turn in my lease and get a new car. The experience was just as great as the first! Looking forward to working with them again in the future.

Michael Brown

I really enjoyed the overall experience with Byers. They were extremely helpful throughout the process and made buying a used car from another state very easy. They helped with pricing, financing, delivery, and a warranty and answered all questions in a timely manner. Steve specifically was amazing and I’d be thrilled to work with him again. Thanks for all the help!

Dave Gorgias

Ellis and the crew at Byers know how to make customers feel confident about servicing their vehicles. Very professional and thorough.

Nazar

Worked with Yasser (sales) and Boone (manager) both were great, straight forward and got me in and out quick. couldn't be happier!

Jason Rumburg

The dealer was very helpful, allowing me to order the specific car I wanted right from Audi. A great overall experience.

David Reeverts

Our Diesel was having issues that the mechanics took care of. We weren't normal customers as we were on the road to Florida from Michigan. Their help was much appreciated!

Justin Parsons

Great service center. Made an appt online, arrived on time, and was done within 30 minutes. Always good to have expectations met.

Lisa Foster

Byers Porsche is amazing!!! Everyone at the dealership are professional, knowledgeable and very friendly. I feel that they treat me like family.

Alan Bell

This review was sent from Byers pre-owned cars. I've never shopped there. I have shopped from Buyers by the Airport and that has been great. Alan .

Lisa

I had a flat tire and The Byers Audi service worked me right in and even did some service that was due!! Thank you for your excellent service.

Jennifer Turner

I had my car serviced at the Subaru Service Center. Very friendly service department staff! Nice waiting area and quick service.

Chuck Perry

Battery replaced, reasonable price and checked whole car as well as electrical system and washed the car. Took just over an hour and I didn’t have an appointment.

Michael Sohar

Had a major repair done on my S5. Ellis(sp) was my service advisor, he was fantastic couldn't have asked for better service !

Scott Coleman

Great place, fast service and really takes care of their customers! Offered me a rental car since they didn't have ties in I needed and mine were really bad!

Angie Rucker

Car was do e right when they said it would be. Nice people and they even wash and vacuum your car before they give it back. They were also cheaper than my local repair shop for spark plugs

Derek Clary

Everyone at the dealership was easy going and not pushy at all. They kept in touch through the entire process. It was easily the easiest car buying experience I've had.

Linda C Streets

I was welcomed when I pulled my car into the repair garage. My vehicle was taken back to check out my problem and it was taken care of to my complete satisfaction. Having the car washed was always is appreciated. Thanks Guys

Andrew Cline

The service was great as usual, and the team was even better. I needed some last-minute additional work to be done, as well as a courtesy vehicle, and they were more than accommodating!!

Mark Richards

Audi of Columbus did a fabulous job as always. Friendly staff and kept me in the loop on all services being done and asking for approval before continuing.

Kenneth McCrimmon

Amazing team and you MUST go and see Teresa! I bought 2 Crosstrek's from them and they gave me the best deal!

Bruce Jeffreys

These people are top notch customer service! I live 3 hours south from the dealership on N. Hamilton Road, and drive there for service, as there is no better service here the Huntington, WV, Chesapeake, OH area.

Ruslana Radtke

Byers Jaguar service dept has been helpful. But, unable to help me find the part needed. Which I thought was rather odd. They've allowed me to keep my Jaguar there. While I look for the part. (So, that's a plus)

Scott Armstrong

Tristan is our go to service guru at Byers Audi! Communication is always top notch and that is extremely important for our busy schedules. Thank you Tristan!

b bsaw

Greg H was such a help! He was very understanding of my situation and I didn’t feel pressured at all in to buying my Forester Sport. Subaru for life!

Shawn Burrell

Great experience, from the staff to the transaction. Sean is a great dude. Enjoyed buying the jetta from him. Top shelf.

Kelsi Calliari

Was such a great experience there! This was my first time buying from a dealership and Jerry took his time helping me and talked me through everything.

John Riat

Theres guys are always great. No problems whatsoever. Posting again March 1, 2020. All good things. You guys always take good care of my vehicle

Ken Karlock

Friendly and well run dealership that made the vehicle buying experience easy. The sales staff and finance department professionals.

Jenny Detwiler

Always great service at all of the Byers dealerships. Decent prices, fast turnaround, no high pressure to upsell you on services.

Joe Perrotta

Everyone @ Byers is friendly, professional & courteous. They are not high pressure and don't try to "upsell" you everything. I would definitely return to Byers for my next purchase.

Donald Colangelo

Scheduled service appointment was on time. Wait time was as told. Washed car, oil change great service. Thank you, Byers Service. Don from Heath Ohio.

Jeffrey Fish

Rufus was great to work with. He is very knowledgeable about the Audi lineup and was able to answer all of my questions.

Laura Scott

I’m 57 years old. My two best car buying experiences have been at Byers Subaru. Enough said!

Jeff Stout

The service team at the dealership were excellent to work with and they did fantastic work. I would recommend Byers Audi to anyone!

G G

We had very enjoyable purchase experience at Audi Columbus. The salesman Larry Hobbs was exceptional.

Neal Pierce

Service call. Friendly, on time and work done Quickly . Overall very good customer service experience .

Shelda Robertson

The staff at Byers always greets you warmly, like an old friend. The service person has always taken care of the problem in an efficient manner. I know I can always depend on Byers.

Glenn Perkins

The staff was courteous. The use of text messaging for communication, to me is a bit problematic as it feels impersonal. I’m 51 so I have some old school biases. Maybe adding a little boiler plate greetings or salutations would help.

siik2nr0701

Outstanding customer service. Gets better every time I go there. Highly recommended

Adam Thompson

Byers always treats me like they appreciate my time and energy. This time, the driver wasn’t available to run me back to work, so they gave me a rental car for the day.

Raymond E Griffin

Great dealership to do business with! I purchased my fourth vehicle from Byers Imports, and like always...the buying experience was excellent!

Ashley Bradley

Great car-buying experience here! The salesman (Derek Hall) was very relaxed, not pushy at all and went out of his way to get us exactly what we wanted. The finance associate was also great- very laid back and explained everything in easy-to-understand language in a very organized manner. Most importantly, they gave us a very fair deal on our van. I would definitely recommend shopping here!

Katharine Giller

I had a very good experience serving my car at Byers Imports - Volkswagen Service Dep’t. Very efficient. Loved the free car wash

Dave Bartholow

These folks do a great job normally but did mess up and did not install a light bulb on my last service but overall a good dealership!

Nicholas Wortham

Staff is always courteous and informative. My loaner was immaculate. This team goes above and beyond to ensure you leave happy.

Jill Evans

As always service was excellent. They worked my car in respires my screen and fixed some recalls as well. And even dropped me at the airport!

Colleen Davis

Extremely friendly and helpful staff! Loved being able to buy my first car from this great dealership!

Deirdre Bey

Consistently great Service. Excellent experience with Louis Smith in sales. Professional and knowledgeable and easy to work with. (not at all “salesy”)

Ronald Tucker

My vehicle was finally repaired after 3 days and went from an extimated $ 150.00 to $ 450.00 and finally $ 1,000.00 cost to fix a trunk operation issue. 1st it was replacing the trunk latch, then the trunk harness and finally a computer module.

Dalton Imwalle

Fast and quick service. Got an oil change as well as a part replacement. Byers was fast and made the entire process pleasant.

Robert Austin

Made new car buying easy - great service

Peter Newman

Had an awesome experience here buying a used car! Great customer service and very easy buying process!

Jamie McKenna

Larry Lane was great to work with. He stayed late and did more than we asked to accommodate our schedule over the course of a couple days. They let us have the car inspected by our mechanic and dealt with our mechanics recommendations before we bought the car. Great experience!

Payten Bailey

Leased our Crosstrek here. Pretty nice place. Asked them not to wash car when getting oil done, but it was washed anyway, so beware if you're adamant about that.

Julie Russell

Every time I bring my Porsche to be serviced they treat me so well. Dave keeps me informed and takes care of everything.

Sumedh Basani

Kaleb in service was very helpful. Definitely the guy you want to work with. Answered all my questions and informed me of everything going on with the car.

Kris Santiago

I have had my cars serviced here for the last 16 years. The employees is what makes the difference from other dealerships.

Chris Charlton

Best experience I've ever had with buying a car. No hassle, no man behind the curtain. Fast, easy and relatively painless.

Tina Henney

Dan Queen is amazing. He was very attentive to my needs and the car was serviced and returned clean. Your Service Department is fantastic thanks to Dan and Dave.

mary jedlicka

Excellent customer service. Comfortable lounge. They answered all my questions and finished my service check up in the estimated time! Couldn’t be happier.

Jeff Robinson

Thanks for servicing my car so quickly while I was in town temporarily. Greatly Appreciated!

calihant

Always punctual and helpful. I’m on year 2.5-3 with my Impreza and they make sure it’s running like new every time.

David Wilson

Extremely quick responses by Steve Serrano when we were looking for a certified preowned Porsche Cayenne. Steve also introduced us to their service department.

Dan Goodall (Goodies)

Got my oil changed and had a recall serviced. Did a great job had me on my way quickly. Thanks!

John Green

I give this feedback to Tristen Service Advisor At Audi. Very good at what he does. Issues was fixed , plus he listens.

Scott Rainey

Tim Kerrigan in the Suburu service department is top notch. Always goes above and beyond to make sure the customer gets too notch service.

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