Reviews of Dick Smith Nissan of St. Andrews. (Car Dealer) in Columbia (South Carolina).

Dick Smith Nissan of St. Andrews

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Car dealer

Nissan dealer

3670 Fernandina Rd, Columbia, SC 29210, United States

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Information of Dick Smith Nissan of St. Andrews, Car dealer in Columbia (South Carolina)

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Reviews of Dick Smith Nissan of St. Andrews

T N

This review is very late because of a series of unfortunate events, but I had to get it done! Dare I say I felt comfortable and didn't have to worry that I was being tricked or over charged? Yes! My experience here was pleasant even though car issues and maintenance cause me to feel anxious. I worked with April and she had compassion during every step of the process. I felt that she was concerned for my safety and well being. When I freaked out thinking something was still wrong after the repair, she rode with me to assess the vehicle. The customers that were waiting with me were all given frequent updates about their vehicles and all questions seemed welcome and received thorough and timely answers. At no time did it seem that any of the employees were bothered, or overworked even though the place was booked and busy. If possible I plan to take my vehicle their for any future issues. The management here does read the reviews and theu take customer service very seriously. I def recommend coming here if you are trying to choose which dealership to use.

Kendall Hilliard

This was my first time buying a vehicle and I worked with Gregg Briggs. He made me feel so comfortable and was amazing at explaining things in a way I understood during the entire process. He was patient with me and I was in and out in less than an hour. He definitely has my business the next time I need a vehicle! Everyone else in the dealership were warm and helpful and were happy to answer any questions I had.

Angela Groce

April was my service representative during my recent visits to purchase and install tires, and the installation of an alternator and battery. She is awesome!!! April kept me updated on the status of my car, met me at my car when I arrived before I could even exit the car, and notified me a day in advance that my car was ready for pick-up. That was a huge surprise!!! She truly is a miracle working professional. April will be my go to person from here on! Angela Groce

Charles D. Cureton

The only reason I come to this dealership is because of April Keefer's exceptional customer service skills. She has a gift to make every customer feel like they are her only and most important customer. Thanks April for all you do! Charles

Jojo Mcclendon

Mike Brown is a great service advisor and deserves a raise for his great services. He always gets my vehicle in a tight schedule and figures out what is wrong in a matter of a day or so. Great Service!! Highly recommend.

Dwaun Sellers

I can ALWAYS count on April to provide EXCELLENT customer service and care. She’s never one to oversell or up-charge, which keeps me coming back. Keep her happy and all of your customers will be happy!

Gerald Rubink

DWayne, the Service Manager and his assistant Carter Welsh, were very interested in my maintenance plan and took care of business. Very professional and energetic! I really appreciate them.

Candis johnson

The service was done in a timely fashion. But I put on my form when I was arranging the the oil change no car wash and they still washed my car and once again bent up my tag on the front which is reason that I didn't want the car wash.

Daniel Farrell

Car would not start and had it towed to the dealership. The staff was very friendly and knowledgeable. They completed the work promptly and the car is working great!

Lincoln Mickens

Erica, has really changed my perspective of a service rep., her words are bond, thanks to her informing of certain required service, I may have overlooked, not keeping up with schedule maintenance; as with any vehicle, I want the best performance and longevity. She help me with doing so, thank you!

Colin Williams

I've had to have several repairs due to recalls and normally it seems like a trick to get you in to do a full diagnostic and tell you all the things wrong with your car in hopes to get a little money out of you. This time around, however, I was in and out in under an hour with none of that. Management must have changed. They are all good now.

Ai Morillo

I went there for maintenance. I had issues with alignment and came back to ff up since the mechanic can't align it properly but THANKS to Dwayne Brown he did a good Job fixing it. Satisfied with how they handle complaints. Thank Ypu Dwayne. One happy customer here. Highly Recommended place for car services.

robert jackson

Always review your vehicle contract and check online, if you know how dealerships work when it comes to "Scheduled Maintenance". It's amazing how they set you up with canned sodas and dollar tree snacks and coffee for hundreds of dollars 💵💰on your well invested vehicle. I'll give them 5 stars for consistency and performance, such a psychological approach to ease your wallet pain.😂🤣😂😅

Markeita Gressette

Everyone at this place was very friendly. They have all made my car searching very easy. Mr. Greg Briggs was the car salesman that sold me my Nissan Rouge. Once I told him what I wanted and was looking for he definitely found many different options for me to choose from. I was able to find what I was looking for and he made it easy for me to get through the paperwork and drive out that day with my brand new car. I really enjoyed my time there, I would definitely recommend going here and seeing Mr. Briggs if you are looking for a new car.

Crystal Ragland

Everyone was friendly and kept me informed while I waited. The waiting area was clean and organized also.

Joe Walsh

Amazing kindness. They really surprised me with their level of professionalism, sincerity, devotion... I haven't seen that level hardly anywhere else. I'm grateful for even just interacting with these people and their level of service showed they walk as they talk too with real professionalism. Thank you for being there.

Terry Burnett

Carter is awesome! Very courteous and professional, he's super friendly and very helpful!

mani nana

It was a pleasure meeting George Dia. I appreciate his support and knowledge about the vehicle of my choice. His help in helping me make a decision was needed and appreciated. He is the type of sales person that brings a smile to your face with a new car. But that being said ask for George Diaz on your next purchase of a vehicle

Belle Davis

Excellent staff in the parts department. They were very helpful.

Marquetta Alexanderhawkins

First and foremost I wanna say George Dia was awesome in helping us getting all the information we needed to make an informed decision about purchasing a vehicle. He was very professional and knowledgeable! I really appreciated the willingness to walk us through every step financially! On a 1 to 10 scale he was definitely a 10! We look forward to being proud Nissan owners! Thanks George Dia!

Gregory Mitchell

Nissan serviced. Discovered that retainers were not fitted properly to engine cover. Had to go out and buy retainers and put them in myself.

JulieOuzts

Had a great experience. I was having trouble with my key communicating with my car. They found a current recall that might resolve the issue and did the work for free. Carter has great customer service skills. The parts department ordered some items for me and had them available quickly.

Dwaun Sellers

Went in for an oil change but added on a few other recommended services. A huge shout out to April who made me feel really comfortable with adding on the services and planning a schedule for some others. Highly recommend this location and Nissan!

Derrick Kennedy

Huge shout out to Randy Hilyer. He really looked out for my daughter while she’s away in the military. His assistant was greatly appreciated. I would definitely reach out to him again in the future. Thank you.

Gia D Davis

A 20 year loyal customer.My sales person and team is Awesome Thanks Brandon!!! So is the service team...Mr. Brown However the problem is with management..Very biased with females and people of color.. Therefore it's hard to give this a fare rating

Kimberly W

April was the best! She kept me informed and was very friendly and knowledgeable

Rhonda Webb

My husband and I traded our Nissan Titan this afternoon for a Nissan Murano. Our salesman was George Dia. He was an absolute pleasure to work with! He was very helpful and knowledgeable and had a cool sense of humor. We love Nissan's and can't imagine having anything else!!

Bill Connolly

Came for oil change and heater blower issue, everything was done fine. There is some confusion regarding the service entrance. I am sure you are aware of it. I even came to the wrong dealership originally. I had an Uber driver leave and had some confusion with the second pickup also.

Landis Sandel

Great Service and completed on time. Carter Welch is very knowledgeable and always knows when my vehicle needs special attention. Explains work and costs clearly up front.

Terry Oldaker

Couldn't get done in 1 day, so arranged a rental. Was done the next day.

Suzette Brunson

I came in for a routine oil change, but my car was also due for a few other services. April was great at explaining what was due and coming up. She had prices and the mileage it was due. I love dealing with her because she is great about explaining the options and is very informative.

Linda Nasol

I will recommend this dealership to anyone who is looking for a new car. We did buy the car. Mike W the Manager was helpful, quick to respond, and provided us detailed info and produced a video just for us. He also followed up with us to ensure things are progressing. The sales person George D was very pleasant to deal with. He showed us the car, very helpful and professional. He discussed all the car features. The contract/finance manager was also great in preparing the contract and explained the warranty. The best buying experience we have ever had.The listing was correct and the car was clean. Nothing to complain about. My wife and I could not be more happy with the dealership. We will absolutely refer them to our friends and family.

Blu Kisses84

Over all great but the 12 point check document is not very clear

Stanley Leaks

Rob, Assistant Manager, was great as always. I appreciate the personal touch he always gives when I bring my vehicle in for service. My vehicle's engine light came on and when I called Rob, he got me in right away. I was concerned because I drive a lot so I cannot risk a breakdown. He got me in and the service personnel worked to get me back on the road quickly. I appreciate Rob's attitude and professionalism which he displays every time I come in. In fact all of the service department staff is always friendly and professional. The service is always done well and I have no complaints.

Pete Krawczyk

Made an appointment for 10:30 am 5/21/2020. I arrived at 10:20 and was immediately acknowledged. Vehicle was taken in for oil change/tire rotation shortly thereafter. Service took approximately 50 minutes with a wash included. All employees were efficient, polite, cheerful and helpful. Excellent service was provided this visit.

Nicole Snijders

Steve and Robby were extremely helpful in making sure my requests were met. They were very detailed and explained all the cars features to me and showed they really cared. I drove away feeling confident about all my cars new features.

Candis Johnson

I had an appointment to get an oil change. I arrived and they greeted me as soon as I pulled up. 30 mins later I was finished. The only thing I did not like was that they did a car wash and my tag on the front of my car was bent due to it. When I asked about it I was told it was nothing that they could do about it.

Lillian Parker

My visits was great! They had limited cars but salesman was very helpful!! I was very impressed with the kindness that the salesman gave us. I felt good from the beginning to the end! Thank u Mr Carl!!

saydi gracey

It was my first time going and I was very impressed! Everyone was so nice, the waiting area had free refreshments, and they even washed the outside of my car! I went in for an oil change and they ran a free diagnostic on my car. I love that! If they hadn't done that I would have never known my car belt was cracked. The guy that took care of me called us into his office and told me the results of the diagnostic and they took my car back and fixed it!

Donna

This was by far the most pleasant experience getting my oil changed. The service manager was extremely nice as well as the other staff. The waiting room was relaxing and stocked with both healthy and non-healthy snacks. Although they were busy, I still did not wait very long while they serviced my car. I highly recommend!

Sharon Mathews

Gary was very professional and pleasant to work with. He took the time to thoroughly explain the car features.

don zeck

Carter Welsh provided the best experience I have ever had with a service department. A true professional, he solved my problem quickly, and informed me of upcoming service milestones to keep my vehicle in top shape. Thankful to Carter and the entire team in the service department for their excellent customer support.

Jade Reynolds

The salesman was helpful but not pushy, and the finance guy really worked to make a deal. It was a surprisingly smooth Nd plant transaction. Thank ya'll! I have also used the service department now. Pleasant people who explain things and reasonable prices. Again, thank ya'll.

Keith Georges

Gary was great, friendly and knowledgeable, answered all of our questions.

Cathy Wiggs

Great job Service Department! I had a warranty repair and they went above and beyond in service for me! Helped me with a rental car that was paid for by the warranty, got my car back on the road quickly and kept me informed of everything that was going on. Ronnie was my Service Tech and he was awesome. Great job! I'm impressed!

Jessica Williams

This facility is makes it easy to schedule and complete an appointment. The waiting area is comfortable with free wifi, drinks, and snacks. The office staff is also friendly. My only complaint is that the services at the dealership are typically more expensive than if I were to go to a non-dealership location for services.

Teresa Bristow

So far I have no complaints about them. In my opinion they are excellent! I bought my Nissan rogue from them, plus I get it serviced there. I pray that they keep on doing what they do because the service is on point from start to finish. Gregg Briggs was my salesman, ask for him, and I know you will be okay.

jerry hutson

This was my third oil change since purchasing my car last October. The staff here is always polite and ready to serve us. They are fast and efficient. I would definitely recommend them to anyone . The whole buying and servicing has been pain free.

Shadawn Acosta

Brandon McCoy was extremely helpful in assisting me with my purchase. He was very sensitive to my my financial situation and helping me find a vehicle that I love while remaining in my budget. I’m extremely happy with the quality of service Brandon gave and with the vehicle he helped me pick out.

Christina Beasley

Del helped me find a great car at a great price and the finance Guy was amazing. He went out of his way to get the best rate he could for me!Del even took me to the service department to meet one of the service guys so I had a face and name I could call. I will recommend them to anyone. Great job!

Darrell Singleton

After driving around from dealership to dealership and being treated as if I was dumb or broke. Del Wilkes was the best car salesman in the area. No discrimination or forceful buying. He didn't try to sell any other vehicle because I went there already knowing what I wanted. He's the best! Highly recommend this location over the one on two notch. Speak to Del Wilkes

RACHEL DENT

They were professional and fast. What I appreciated most is, the tech informed me about what needed to be fixed on my vehicle, and his approach was exceptional. I didn't mind proceeding with fixing the issues with my vehicle.

Lewis Shuler

A very good experience. Called one day to discuss what needed to be done on my 2014 Altima with 60,000 miles. What I was told, along with several recommendations from the service tech, were valid suggestions so the next day I delivered my car to the Fernandina location and picked it up a half day later. The price was reasonable and almost exactly what had been quoted to me initially. It is a competent, honest and efficient service department and the employees are courteous and friendly.

Suzette Brunson

I just love knowing that when I call April, she gets back to me quickly and really tries to accommodate my schedule. She is upfront and honest with what needs to be done and if I need more than a couple of things done, she explains why they need to be done but does not hound me about getting it done NOW. I like her overall assistance, her knowledge and the fact that she does not dance around the issues.

Kathy Burgess

Had a great experience with the whole car buying process. Everyone was the friendly and went out if their way to assist and answer any questions we had. I would highly recommend purchasing a car from Dick Smith. We look forward to having a continued relationship with this dealer.

Taylor Zedosky

I have used the service department here twice in recent months, and both times Ronnie Watson and his team went above and beyond to help me. The service was provided quickly and they always kept me fully informed. Ronnie is extremely helpful and knowledgeable and won't cheat you in the slightest. They tell it how it is and whatever service they provide is exceptional. I would highly recommend anyone take their car here for issues big and small.

Amie Barton

I went in for an oil change and a noise that my car was making. The service technician I spoke with returned to the waiting room several times to update me on what was taking place in the back. I was very thankful for this.

Stella W

Dick Smith has serviced my car since 2013 and I have always left satisfied that my car had been taken care of. I continued going even after my extended warranty expired because I trust them to be honest and to do it right the first time. Dwayne was extremely accommodating to me yesterday and made sure my visit went smoothly even though I had another issue after the oil change. He has always been this way no matter when I go in. And the best part is that my car is still like brand new.

Mavis Horger

Great place to purchase your vehicle. I had a great sales staff (Mac Martin). He did everything possible to ensure I selected the right car. He took time to explain the features to be sure I was comfortable before leaving the dealership. When I am ready another car, I will search for Mac - he made the entire experience wonderful. They serve a great cup of coffee! Janet Porterfield

Jason Davis

I've been going to Dick Smith’s since I bought my first car and boy have they have stepped up their customer service in all the right ways. Their customer lounge is comfortable and full of goodies to snack on while you wait. I can make a delicious coffee drink or have a cold soft drink. Not to mention their plethora of snacks (with some healthy options) to choose from. Most importantly, their representatives are on point. They are kind, efficient, and honest! They are truly looking out for their customers each and every time.

Justin Ridden

Wonderful parts department! When I showed up the part I had called about was sitting on the counter waiting for me. Part was cheaper than the auto parts stores as well (that's a first for me) Had me in and out within minutes. Would definitely recommend coming here first for all your Nissan parts needs. Super friendly cashier too!!

Doshia Chanel

Servive was very fast very good customer service but they wanted to charge 30 00 to put in my own cabin air filter ridiculous.

Billy Williams

i was referred to this dealership to buy a car after buying a car a month before. the sales associate was great. he didn't judge me by credit score. i had a 19% interest through Honda. and when the finance manager made a call i got my interest down to 7 and i don't have excellent credit. they can get you approved for anything i would recommend this place for anyone looking to buy a car. they work with down payment. they don't sell you in something you don't want. they don't get your hopes up and then drop them on you. this place should be rated number 1 for everything. i will be going back again to get my next car from this location.

Richard Walker

Excellent professional customer service! They provide excellent service & technical skill servicing our vehicles! I just wish they could hear me better when I say, “I only want our vehicles serviced according to the Nissan factory schedule!!! The dealership offers Premium Services that are not reflected in the car’s recommended factory service schedule & they push them as part of there dealership marketing plan & are not needed at the frequency the dealership recommends them! I was ask by three different service personnel if I wanted the dealership additional (Premium) services performed!! Three times I had to explain that I followed the recommended services technical manual that came with the car for each mileage service requirements! When I entered the dealership I was met by a service technician & clearly explained the services I wanted do on my wife’s Altima! But, twice more I had to explain it to two more technicians...Having to go through this each visit...we have probably purchased our last Nissan!!!!

Janice S.

My experiences purchasing a car from Nissan has always been excellent. I worked with Michael Plant throughout the entire process. He was able to answer all my questions and helped me out as much as he could. This was not my first Nissan purchase with Mrs. Plant and definitely won’t be my last. I would highly recommend working visiting Michael Plant at Nissan to purchase your next vehicle.

Karen Hood

I have owned Nissan & Infinity products for over 20 years. Their service department continues to impress me! I recently dealt with April on some issues I was having with my 2013 Pathfinder. She, along with the service manager Duane, went above and beyond to make the financial impact of my needed repairs as easy on me as possible. I did make some phone calls and had another local repair shop look at my car before hiring the Dick Smith Nissan service department to do the work. I have 144,000 miles on my Pathfinder and it was in need of 3 major repairs which I needed to schedule over time, due to the cost. Not only was the initial Nissan diagnosis correct, but the final price I paid was less than I would have paid at another place, so I went ahead and had all 3 repairs done. Having the rental car available within the Dick Smith Nissan campus also made things very easy. They also completed the repairs in a much shorter period of time than I expected, and faster than anyone else could have done it. I really appreciate how they treated me. April, Benjamin, Duane, and the women I talked to at checkout and in the rental department were all very professional and I certainly would highly recommend this dealership!

Winfield Heights

Great experience. Brandon was awesome for us! After 6 weeks of car shopping and terrible experiences we finally found a dealership and salesman who listened to us, found the vehicle we were looking for, and all within our budget. No games, no bait and switch, nobody was pushy. Thank you Dick Smith for great customer service which is a rarity.

Angie Newman

George Dia was incredibly helpful in getting our family into the vehicle we have been looking for that also fit our budget! George went over and beyond as he expected our arrival to prepare the vehicle for us and even had the service tech touch up some places at last minute! I would recommend anyone and everyone to call George when looking for a vehicle. This was our best experience working with any dealership! Thank you George!

Penny Joyce

Our sales person was George Dia and he was the best sales person we have ever dealt by far! He made us feel so welcome and did everything within his power to get us everything we wanted! I will definitely recommend him to our family and friends!

brenda mullen

We went in and bought a car for my 17 yr old daughter and worked with George on a great deal . George was kind , helpful and very patient in showing my daughter all the features of the car . He made the experience easy for us and I was grateful ! Go see George !

Luis Lugo

My son's car broke down somewhere in Columbia, SC on a Sunday evening (he's attending college in University of South Carolina, we live about 160 miles away). Towed the car to your dealership. Car was looked at, fixed, and out the door in 48 hours (including the parts which needed to be installed - 4 coils, 4 spark plugs, 4 spark plug cables, and two new headlights- for a 2009 Versa). The person took care of us (Mr. Carter Welsh), was cordial, professional, knowledgeable, and diligent. My son was able to get his car back in two days with no issues. Very satisfied with the service, and the diligence of everyone involved, beginning with Mr. Welsh. Thank you.

Michelle Fus

I have been very happy with this dealership. The salesman, Del Wilkes was not pushy at all and came highly recommended from a friend. I bought a preowned car and he was very patient with me. He had two cars at least brought from other dealerships before I finally made up my mind. In the first month, there were issues with my navigation and satellite radio. They kept the car for 5 days because they were having trouble with issues with the satellite company. They gave me a loaner car to use the whole time. Del would call or text me everyday to keep me updated on the progress. This has been one of the best car buying experiences of my life!

David Edwards

Assistant Service Manager Rob Gregory was excellent! I am going to Knoxville Tennessee and needed cvt transmission service and drive belt replaced. I ask Rob to please check my car to ensure i have a safe trip. Rob and the entire service team was very helpful. They checked all fluids, tire pressure and tested my battery and tested my coolant. I am very happy with Rob and his team. They have all my future business!! Excellent Nissan Service Dept. Sylvia Evans, Cayce, S.C.

Matthew Fink

My appt. was for 9:30 am. I arrived at 9:1515 and Jessica Martin was right there to greet me. Had an oil change and tire rotation and there was an issue with the button on the lift that would not work. The place was busy and I like the complimentary snacks and beverage. The waiting area was clean and they made me feel at home. Once the service was finished, Jess explained that there was a button I must have pushed to to lock the lift button. She took care of that and told me where it was. This was my first time at this dealership service center and I will make them my home from now on for all services to my Rogue. One more thing, the complimentary car wash was unexpected. Thanks Jess and the staff!

Teresa Jenkins

The staff in the service department went above and beyond to get work covered that was on a. Extended warranty. They were welcoming and the work was completed in a timely manner. When I needed to get back to work they provided me with a rental car. I would recommend them to anyone.

Kyle Smothers

George was extremely helpful in guiding me to purchasing the right vehicle for me. The finance team helped me find insurance that saves me $46 a month!

Patricia Hatch

Rob was extremely helpful. Went in for oil change and asked to check car over as I was going on a long trip and didn't want anything to go wrong. Rob went over findings and explained what was necessary and what could wait. Had to have a new belt, which is expected for a 2011 car. Also suggested new windshield wipers, which turned out to be wonderful on the trip.

Todd Carwell

Always have a first class experience here. This dealership is leaps and bounds better than the one in Lexington. I personally request Rob every time I get my car serviced, he is very fair and is never pushy.

David L Kaplan

I stopped by to take a peek at their Murano since I hadn't seen one up close and was considering getting one there. Michael was happy to help me for a few minutes, even though I was just passing through town. Really appreciated the friendly service.

William Releford

I met George Dia about a year ago while servicing my 2019 Nissan Altima, for several visits I was impressed with his knowledge about purchasing, credit situations, sales and service. Totally the reason why I chose him to assist me with purchasing my new 2020 Nissan SR. George with out a doubt when above and beyond his duties to make the sale happen. On the day of purchase I was simply going in for service no though of trading my vehicle, if your looking for someone that displays professionalism, respect and courtesy I would highly recommend George Dia Sales Rep. at the Nissan Dealership 3670 Fernandina Rd, Columbia SC

Aimee Brunson

April, in the maintenance department was the best. She was courteous, kind, and stuck to her word. She was relentless in her determination to contact the warranty company. April told me when she would call and did. This was the best service I have ever had and I appreciated every minute because it has been a great while since I have experienced great service. Thanks April.....

Jeneria Hopkins

I take my cars no where else to be serviced, but to the Nissan Dealership on Fernandina Rd./St. Andrews! They treat me and my cars with the upmost respect and have me in and out usually within an hour!

Jason Lance

George Dia Is the guy to see. If they don’t have the car you need there or looking for he will look for you find it and go get it. As long as it is at there dealership.

morgan singletary

They were beyond friendly. I pulled up and was seen immediately. This was in the middle of the day. Like 1pm middle of the day. Entire staff was friendly and beyond professional and the price for my service was more than affordable. Will be back.

Alexiaa Speaks

Got a new transmission. April Keefer was supportive through out the entire process. Friendly, polite and timely response to questions and service was exceptional. I didn't feel any pressure or stress she got the job done.

April Taylor

My experience with buying my new car has been the best stress free experience. Our salesman Gregg Briggs gets a 10 for knowledge and helping us to find the right car for my family.

Rodrekis Brown

So, what a blessing it was to work with George Dia!! He has been the most informative, upfront, and knowledgeable sales rep. I would recommend anyone to go see George. Not only is he doing the best he made it work for me and my financially. . 3670 Fernandina Rd Columbia SC 29210 ASK FOR GEORGE DIA! You won’t be disappointed!!!

ROSA CARMICHEL

Fast service and great customer service and a team that cares

KimberLeigh Crimmins

My Service specialist greeted me as I pulled onto the service lot and took me to the reception area to check in. My wait time during vehicle service was reasonable, and the service specialist consulted with me about items of concern discovered during the multi-point check-up. There was free guest wi-fi and the customer lobby was fully stocked with complimentary snacks and beverages. I am very please with the overall service.

Betty Jo Gooding

Everyone was helpful, friendly and answered all our questions. Really did a GREAT job with the financing of the truck. This was the 2nd truck we bought from Dick Smith Nissan and when my wife is ready to buy her next car, she will be looking to see what she can find there. I'm very satisfied with the service we received.

Kerry Bibbo

Had an excellent experience getting my new Nissan Kicks repaired. All I had to do is drop it of with insurance info, left in a rental, got weekly repair updates. Everything was great, service, people andthe repair job. The Kicks looks brand new. Same as the day we bought.

Ms Collins

Great service and quick! Thanks to Michael P. For his consistency and willingness to get me what I wanted NOT just any vehicle. Brian C. for getting my financing secured. Go check them out excellency is there!

Rebecca Harris

I ended up at this dealership's service department after an early morning start on a cross country drive from Jacksonville, FL to Saginaw, MI. My transmission cooler on my 2014 Nissan Rogue needed replaced. I was traveling with my daughter only and hadn't seen my family in Michigan in a year so I needed to get there. Everyone I encountered at this place was above and beyond kind and helpful. LaTrisa ended up making me break COVID-19 protocol and give her a hug at the end. They worked to make sure I got to my destination safely and as quickly as possible at as little cost to me as possible. (LaTrisa had to deal with my warranty company-yikes). They had comfortable accommodations for our wait and all the cold drinks and snacks you wanted! I even received a follow up email from LaTrisa personally asking if we made it safely. I cannot find words to express how appreciative I am of this company and how we were treated. You guys are amazing and it was so great to still be able to see my family! Thank you!

Ron Kuhn

Excellent job, quick in and out service. Rob is the best service advisor they have. My truck is a 2012 with 90k+ miles and they have taken excellent care of it since purchased there. Will definitely buy again from Dick Smith Nissan.

carnell simmons

George Dia really knows how to treat his customers. Excellent customer first class treatment.

Qwashema Venable

This place is amazing!!! (LongPost) Be mindful I purchased my car from the orangeburg dealership, Since purchasing my vehicle from Nisan of Orangeburg (worst experience ever) I have be unable to get a successful oil change appointment, Besides the two free ones that came with the car! Every time I would call them no one answers in service department or they don’t have any appointments. So I took matters and reached out to the St. Andrews location located in Columbia SC the Staff in service department was very friendly and professional from the time I called and made my appointment two days before my actual visit! My arrival was over the top as the greeter open my door for me and asked me what services would I need today! My car was done less than a hour. While waiting on my car being serviced April called me in and went over my report from the service technician.. she was very knowledgeable and informed me on things that was supposed to be done being that my vehicle is over a year old. Comparing my old reports from the orangeburg location to the St. Andrews location was a complete difference. St. Andrews Nissan will forever get my business for my car!! Thanks again for your professionalism and wonderful waiting area!

Russell Fields

From time I arrived was given attention, primary care and cordiality. The professionalism was top notch. I felt confident about the service when I left.

Elite Personal Training Studio

Professional, thorough, knowledgeable, timely, trustworthy and pleasant. I have been taking my car to these folks for over 5 years and have never been disappointed or unsatisfied. It is of great value that I trust the people who take care of me and my automobile. April, especially, is a pleasure to work with.

Valerie Wilder

Dick Smith Nissan continues to provide exceptional customer service. This is my second purchase outside of just over a year. The car salesman along with finance office personnel worked diligently to give me the Best deal. They were compassionate to my needs & expectations. Kudos Dick Smith Nissan & your extraordinarily staff.

Julia Swygert

If you have a Nissan, and need it serviced really professionally and with much attention to detail, as well as consideration for your time, this is the place to go. The entire personnel is good, but I have special appreciation words for Rob - very professional, friendly, he never lets you down. You leave there fast and with the problem addressed. Great work, Rob! Thanks!

Lisa Harrington

I absolutely LOVE this dealership! They were beyond kind to my children offering snacks, hot cocoa, and even phone chargers we forgot. Joby Webster and Mac went out of their way to find me the best Nissan Rogue for our family and we adore it! My son has already named him, Trickster! I will highly recommend them to all my friends and family!!

Michelle H.

I recently purchased a Nissan Rogue from the St. Andrews location and had a great experience. I worked with Mac and Mike. Everyone was up front about pricing, there were no hidden fees, and it was direct. There was no run-around like you get sometimes at other dealerships. The finance department was very thorough in their explanation of what you are paying for at the end, including the tax, title fees, warranty (if you want one), finance rates, and payments. Overall, would recommend going to them.

Wendy Long

George provided us with excellent customer service as we purchased a vehicle last night. Thank you for your prompt assistance and honesty. We will definitely be back in the future and seek out your assistance when making a purchase!

Kyle M

Overall, the customer service and speed were good; however, they did perform a couple services that I did not expressly consent to, which resulted in almost $100 of extra charges that I was not entirely prepared to pay for. I was too tired and sick to put up a real fight, so I just paid and left, but I did let them know that I did not consent to the services.

Bobby Hardy

a/c wasn't working . Had it checked at a popular local auto shop, who gave me an estimate of $1103.76. Took it to another local mechanic who said he couldn't fix it and that I should take it to a Nissan dealer which I did. That was excellent advice. Total cost : $83.00 at your service center (Replaced air intake sensor) I was in and out within 2 1/2 hrs. LaTrisa Wilson (Service Advisor) displayed EXCELLENT people skills.

marlena jones

My usual experience here is good. The reps are kind and understanding. Rob is always great. He gets 5 STARS! I gave three stars this time because I had one small issue this visit. I came in for an oil change and tire rotation. I recently had my back right tire plugged and asked that the techs mark it so I could keep track of its location on the car, just in case I had an issue in the future. Well when I got home I noticed that they marked the tire, but it was still in the same position. This lead me to believe that they had not rotated my tires. Upon closer inspection, my husband found that the plugged tire was now on the front-right, which means they marked the wrong tire. I requested that the plugged tire that was on the back-right of the car be marked. THE PLUGGED TIRE. Not just the back right tire. Why would I ask for that? It's laughable now, but at the time, I wasn't quite as happy. I guess I have to mark it myself, lol.

Caitlin Qualman

I brought in a car that I bought from Carvana that had some maintenance that needed done. The service team immediately handled all my concerns and called and dealt with Carvana warranty for me! I will absolutely be coming here for all my service needs

Jaquinta Harris

My advisor went above and beyond my expectations of service. From the time I called to make an appointment until I checked out the staff was very professional and friendly. It made my experience a safe and wonderful time.

Linda Kerner

I took our Pathfinder for an oil change on Saturday 2/8/19. Jessica Martin was my Service Advisor that day. She kept me informed with the progress of my car and she provided details about the service being done and what would be needed in the future. I was very pleased with this visit.

Donald Infelise

We received patient, expert and courteous service and we were offered deals we could not refuse. Our last vehicle was a Nissan Pathfinder from Dick Smith's Nissan and now we have two new vehicles from them....great place! Dell is a great salesman to work. His efforts to get us exactly what we wanted keeps us in the category of return customers.

Jeffrey Vazquez

My partner bought a new 2017 car from here they were nice however he didn't have to go through checking out cars and what not he knew what he wanted walking in the door. Now he did have his first problem when they got dangerously to close to the cut off for his tag. Plus he wasn't pleased over how long it took to change the oil in the car.

Chelsea M

Great customer service! The service team explain the work step by step in terms anyone can understand, review each part of inspection, flexible in doing work over time to meet clients budget and schedule. Very happy!

M Call

I purchased a Nissan Maxima from a non-Nissan dealership that had a MAJOR mechanical issue. Rob (and his team) did a SUPERB job in taking care of the situation. It was not his problem and he didn't have to take on this disaster, but he did. He reassured me every step of the way and I will never visit or trust another dealership for service ever again. Thanks ROB!

shedrie t

Service was quick! But the carwash "drive thru" is NOT worth it that they use. It would be nice if they dry off the vehicle and not just pull it up and say, "OK, your vehicle is ready". Not!

Ashley Taylor

I had a wonderful car buying experience at Dick Smith of St. Andrews when I purchased my 2015 Altima. Gregg Briggs was awesome and provided excellent customer service, and was very down to earth. I would recommend anyone to go here

Linda Butler

George Dia customer service is extremely excellent. He took care of me as a customer the entire time during the sale transaction .

Yolanda Ravenell

Had a great experience at this Nissan location even during the time when I was searching for a vehicle. I was never pressured into anything that I did not like or want it. Their service department as well as great my vehicle has always been ready in a timely fashion.

Scholaskoteani Billups (The Piano Lady)

This week, my husband bought me a wonderful SUV that I absolutely adore! But I also want to send special "KUDOS" to Mr. George Dia and Mr. Jeff Robinson for going above and beyond to make us feel special and for giving 5 star customer service! We really appreciate the great integrity and kindness that they showed in making sure we had the right car to meet our needs. If you're looking for a dealership to frequent with great hospitality and customer care, please consider Mr. Dia and Mr. Robinson - They are indeed great gentlemen!

David Gates

Truly, this dealership has been exceptional each and every time me and my family "do business" with them. They have been fair, reasonable, facilitating, professional, and they have represented the Nissan Band in ways that make me and my family feel appreciated and valued as a customer. In my humble view, Dick Smith's Team provides a refreshing car buying experience.

Ashley Mayers

The service advisor Mr. Ronnie was amazing. He was kind, courteous, and straight to the point! He contacted me in a reasonable time about what was going on with my vehicle. A very patient man! Thank you, Ronnie, and Nissan!

Courtney Carson

They were extremely communicative and my service was performed quickly and efficiently. I had my car back sooner than expected and in excellent condition!

Kevin Cecil

I came for an oil change, without an appointment, I asked if yall had time? And how long it would take? I was told an hour, maybe a little longer. It took 2 1/2 hours. I think you should be up front about the wait time! I would have simply come another day!

Rodney Cox

The Infinity store sales were absolutely great. They showed that it was more than just trying to sell a vehicle. They actually cared about me and showed me everything step by step towards my goal in purchasing my new Kicks.

Jennifer McGee

I liked how friendly the staff were. I enjoyed when my service advisor ( LaTrisa) used comparisons to explain what each part does, when she was suggesting the recommended replacement parts.

Kevin Tugwell

I would highly recommend this dealership. Terry took great care of us from the sales team and the finance manager was professional and helpful as well. They earned 5 stars for customer service.

Barbara Brickley

We recently purchased a Nissan armada here..the salesman Gregg was the absolute best.we will definitely work with him again!!!

Deryll Hall

Robby my service advisor was a great listener as I explained the problem with my vehicle. He also spoke in "plain english" that helped me understand my diagnostic results. Del Wilkes the sales rep was patient and knowledgeable of the inventory on the sales lot.

Hugh Smith

Just had my Nissan 370Z repaired at Nissan paint and body shop. The service was absolutely great. They rented me a car at a discounted rate while they fixed mine. All through the process Antoine kept me updated on the status of the repair. And when I finally got my car back........Daaaaaamn, it looked brand new. I'm directing all my friends here to get cars and service. My wife is buying the new Armada and I am making here buy it from here. Im a happy camper. I'm getting ready to go outside and look at my car for a few minutes.

Beatrice McKie

They are very friendly because they want your money but they are too expensive. They charge $130 just for a diagnostic fee which I feel is too much. They sell you a used lemon then charge you an arm and a leg to fix it whenever something goes wrong

Perry C

Del Wilkes took the time to get to know us and made the process of buying a new vehicle super easy. Thank you Del. Financing was very easy to obtain and I feel we made a very smart decision.

Roger Dedmon

I recently needed to have my 2012 Nissan Frontier repaired. I chose Dick Smith Body Shop because I felt I could trust them to do the repairs right. From the moment I walked in the door they were totally professional and customer focused. Norman Cleveland was prompt to schedule my repairs. He even called and changed my rental car reservation for me without being asked to do so. Norman kept me informed with the progress of my repairs and let me know as soon as my truck was ready. Norman is a top notch professional and Dick Smith has certainly earned my continued loyalty.

David Turbeville

Great group of folks to deal with. I have complete confidence in their advice and I have never been treated unprofessionally in any of my dealings with them. A very good representation of the Dick Smith dealership on Fernandina Road.

Sandra Beidler

Great Service! No pressure sales tactics. The guys at Dick Smith Nissan of St. Andrews went above and beyond what was expected of them to ensure we were happy. Thanks for a surprisingly pleasant experience!

Aisha Watson

I had a wonderful experience with Dick Smith Nissan at St.Andrews, Brandon McCoy in my opinion is the best!! He has great customer service. He took great care of me. I told him my situation, and what vehicle I was interested in. He made it happen, after a few hours I signed some papers, the keys were given to me and I was driving off the lot in my new car. I will refer all my family and friends to Mr.Brandon McCoy at Dick Smith at St.Andrews.

Morgan Shannon

I have been to this Nissan a few times and this has been the best experience of them all. I usually deal with very rude people and as a college student, I'm really not going to deal with it, just because I'm young. However, Ronnie really took care of me. My car needed a new transmission and he set me up with a rental car and everything while I had to wait a few days for it. If I have to go back to this Nissan, I will ONLY deal with Ronnie and no one else.

Copy Crawford

The overall experience was great I was kept up to speed on the maintenance of my car. They people in the service dept. were very friendly and mage sure we were comfortable. Thanks Dick Smith Nissan

Dabian Witherspoon

The service advisor was friendly and wasted no time in getting me set up for service, even though it was my first service and my first time at this location. The wait was relatively short, and they took good car of my car. Thanks!

Andre Heatley

No complaints from me, the sales guy, his manager and the finance guy all was very professional and helpful

Ashley Getler

Del was fantastic to work with, & made the whole process smooth. Jeff in finance made sure I understood the breakdown of my monthly payment, & didn’t try to up-sell me on anything.

Yvette Gordon

Brandon McCoy was excellent its like he knew me. He even reminded me to have faith of a mustard seed when I was having doubts. I sent a friend to buy a car and she felt the same.

Constance Oliver

Brandon McCoy and all the other people was very pleasant. Brandon very knowledgeable about the cars that was available along with being very professional. I had a great experience their without anyone bothering me to purchase a car.

Angie Derrick

My husband and I purchased a car for our teenager this week at Dick Smith Nissan of St. Andrews. Salesman George Dia and General Sales Manager Joby Webster made our decision so easy because of they were so informative and made us feel at ease. We would highly recommend them for anyone looking to purchase a new car.

DMicheal Cooper

They handled everything very professionally and we're very good to me when I bought my new truck if you're going to buy from anyone buy from Del Wilkinson and make sure you get the finance man Brian

Pamela Kay Noble Brown

Jess was great and explained everything very clearly. I was happy with the service. Repairs are very expensive, but in line with what you would find for high labor charges at any dealership. But the service is excellent. Thank you.

Jacqueline Thompson

Recently moving to the Columbia SC area I've taken my truck to Dick Smith for service a few times and they have never disappointed me with their outstanding service. The team is inviting , thorough and provides detailed suggestions (shout out to Jes!!) on what your vehicle needs. Awesome work!

Billy Hall

George Dia Great helped me with everything I needed and than some. He is the one to go to.

Brandy Rogers

April is the best. She always tells me exactly what I need for my vehicle and never tries to pressure me with unwanted add-ons.

Evan Robinette

Everything went super smooth. Had all the parts they needed. Finished ahead of time. They have everything planned perfectly. Courteous staff at every turn.

David Belding

My service advisor, April Keefer, kept me informed of everything about my car service. Even with social distancing requirements, I was made to feel welcome and appreciated. Thanks, April!

Sharon Lane

Everything was good. Just expensive.

Teresa Hill

Recently purchased a 2016 pathfinder. I really love it and I wanted one for a while but was afraid it would be over my budget. With Nissan's rebate and in house financing I was able to ride away in the SUV of my dreams. The salesperson Brandon was very patient and helpful with finding me just the right purchased . I will always come back to this dealership for my future family needs.

Eric Ward

Top-notch experience. They handled things timely, completely and professionally. The work was covered by warranty as they had indicated it would be, and they even washed my vehicle at no charge - an unexpected plus!

Patricia Nelson

My service advisor scheduled my appointment at a time that was convenient for me. Although I came in earlier she was able to get me in and out quickly.

Khadijah Muhammad

Dick Smith on Fernandina Road has the best service people. When you make an appointment for an oil change they get you in and out in a reasonable amount of time. The waiting room is always clean and has healthy snacks. They have free WiFi so your can watch Netflix while you wait 😊 …

Marina Kovalenko

We have recently bought a car here. Very proficient service. Gave us great deal on our trade in. Would reccomend that place for everyone who buys, trade in or looks into quick service update. Managers and sales persons are very helpful and polite.

LaSandra Teixeira

Brandon did an exception job, helping me select a vehicle that met my needs and fit in my budget. Brandon has been my families trusted car salemans for 12 years, he has earned our trust and I would gladly tell future customers about him.

T B

The vehicle I purchased was transferred to the Two-Notch location where I signed all documents with Tumpy Campbell. From start to finish, my car buying experience was the best! I’m pleased, I’m satisfied and I drive the car I had been looking for: Black 2017 Nissan Maxima Platinum. I highly recommend Carroll Campbell to anyone who’s searching for their next vehicle.

Jamie Copeland

I have been very pleased with my service since day one. Friendly, informative, and gets the job done. Always runs my car through the wash, when it is serviced.

Shenika Gamble

George Dia was awesome! I love his personality. We went to the location just to look but with George determination and expertise we walked out with a car for my son. We appreciate you George!@f

Ken C

St.Andrews location. Guy that walked up to me didn't when I entered the bay didn't introduced himself. Lobby was very small but they did have snacks. A big plus is that you're able to use one of their tablets while your car is being serviced. Receptionist can use some customer service training for sure. Other than that I had a decent experience but I may go to another Nissan dealership to get my car serviced.

We The People

Michael Plant (Salesman) was very helpful in helping us choose our new vehicle and getting us what we were looking for and a great deal. The Finance Person Jeff Robinson was very pleasant and helpful in the purchase of our 2020 Pathfinder.

Tripp Pollard

Worked with Mac Martin to get a deal done regarding a 2019 Sentra, and he was great. Personable and straightforward, he was a pleasure to work with. The staff, in general, was great, and I'd highly recommend them.

Mrs. Roseboro

I definitely recommend this dealership to anyone that want a no hassle experience, excellent customer service and a great ride. Michael Plant was my salesman and he was on the ones!

Michelle Madison

Jessica is wonderful to work with. This was my second time working with her. Consistently courteous, thorough and informative. I will come back for Nissan service because of the customer service I received.

William Johnson (Bill KB4DE)

I came in at the last minute after seeing I needed to have an oil change before going on a trip, and the service manager got my car in that afternoon, which I really appreciated. He is ALWAYS helpful.

Mike B

Great job on all the services! Great techs, it's always good to know that who's working on your car knows what they're doing! Drives like a new car! Thanks again for all your support! I'll certainly be back! Mike B

april merrill

The lexington garage needs to learn and watch how the fernandina office operates. I was shocked that i was walking out with an oil change and tire rotation under an hour of arriving. With the lexington office, I was ALWAYS there for more than an hour for an oil change. In fact, when they would tell me it would take an hour, I could bet that it would take 2 hours. The last time i took my car to the Lex office to get the 30,000mile maintenance done for transmission, radiator fluid etc... they said it would take 3 hours but it took them 6. And, i live that the fernandina office has coke products for the customers.

D Comz

Great place to buy a new car and get it serviced always fast. Never try to push something on you don't need, they will simply tell you it's recommended for the milage and let you make the decision if you want to get it done at that time.

KL Johnson

I made an appointment to have my oil changed and tires rotated. The customer service was phenomenal. I was checked in immediately, and car was service in no time. I would definitely recommend this dealership service department.

Je'Nean Fleming

Robert Gregory is the man to see. He tells me like it is regarding any needed repairs. Treats me like family. Warm friendly atmosphere. They always take care of me and (Zeus), my car.

Margaina Hair

Everyone was very nice and friendly and welcome very pleasant.And the service that they did on my car was excellent I would recommend them to family and friends thanks. Rob Gregory is the best he is the man he did a awesome job!!☺☺

Belinda Irby

Having problems with radio and Bluetooth connection to radio. I took a video of issue and showed it to service personnel. Because they could not duplicate the problem there, they would not do anything. Car does not have 10,000 miles and radio and navigation system not working properly. Nissan knows there is an issue with these radio systems but will not do anything. My daughter had the same issue in her 2016 Altima. I am not a happy customer right now. Service personnel always great but Nissan system is flawed. I showed them 2 videos of radio not working.

Tonalisa Holmes

Wow, Mr. Greg Briggs is the Man!! He was so thoughtful and cared about what we wanted. He made sure we got what we wanted and at the price we wanted. Never experienced that kind customer service at a Car dealership. Thank you Mr. Greg Briggs.

Brenda Green

I have had wonderful experiences purchasing vehicles from this location. Salesman Gregg Briggs is the best. My family and I have purchased 4 vehicles in the last 3 years. Wouldn't go anywhere else.

Kathi Zelenik

I was very concerned that social distancing and mask wearing were not being practiced. Service advisor and checkout clerk were not masked. Waiting areas provided no ability to remain 6ft away from other customers, only 2 seats were available outdoors.

Joanne Moody

I've been going to Dick Smith for service to my Nissans for over 10 years. Their workmanship is consistently excellent and the service personnel are wonderful, especially Rob Gregory. I highly recommend them.

Randy Donnelson

My Versa was in need of repair. They quickly diagnosed the problem, called me for the authorization to make the repairs and had me back on the road for less than the original estimate. Nice job! Thanks for taking care of us.

John Porter

I have been dealing with Dick Smith since 1982 to now. Their service department is great. April Keefer has been taking great care of my car and truck.

Brandi Wilbanks

The process was very easy and customer service was great! Our salesman, Mr Wilkes was very knowledgeable when we asked questions. Would highly recommend Dick Smith as this was my second purchase at this location.

Julien Frierson

Mr. Brandon McCoy sold me a 2013 Nissan Altima. He was very knowledgeable of the vehicle and he showed great salesmanship. I would recommend him to anybody if they are looking to buy any Nissan vehicles. He has checked on me to make sure everything was good to go and that I had no issues with my vehicle. I am very pleased with my new vehicle and with the professionalism that Mr. McCoy. Thank you.

Montsie Yarborough

Great car buying experience starting with the sales associate, on to the Sales Manager and on to the Financial Office!! Every effort was made to make my experience easy and no pressure to buy.

Dameka Charley

Service was great and speedy love the complimentary car wash as well. However, they did forget to apply a screw for me. But that’s okay!

Timothy Mister

The service manager,Dewayne Brown, is a great guy. Very knowledgeable and very helpful. Go see him if you’re have car problems, I’m positive he’ll take care of you. He took care of me

Henrietta Mosely

Got me in and out in no time. The staff was very knowledgeable and did their job with dignity/pride

cheryl matheny

They always do a great job, very thorough and no hard sell ever.

john beranek

Had a friend get a truck from them and was with him at the time then a coworker went there that week and then I got one! A no bs dealership that works with you very very well!

Raven Gilliard

Had to get an oil changed and my appointment did not take long at all and everybody was so nice and friendly . I will be returning for future maintenance

Delores Goudelock

My husband and I are very satisfied with the service at Dick Smith Nissan on St. Andrews Rd. The staff is very friendly and professional. We highly recommend them to anyone needing service on their vehicle.

Brandon wofford

They did a great job, got our vehicle done very quickly and communicated with us on the entire process to get the repair done efficiently.

tiffany felder

Great service! Layout great! Seating great! Complimentary snacks and drink choices great! Was greeted with a smile and absolutely loved the atmosphere this morning!! Definitely the place to take your vehicle

Tamara Bennett

Truly amazing staff and Service. They always go over and beyond. The work is always done faster the estimated and they keep you informed of the status. The facility is always clean and the waiting area is comfortable. Personally I can just recommend them!

S Nuelken

The easiest experience I ever had. Everyone there was friendly and helpful and I actually got the car of my dreams at the price I could afford. This is my fourth car I bought from them.

Curt McDaniel

The service advisor, Carter Welsh, did a good job in keeping me informed of my car's service, and the things needed to be done.

Amanda Williams

Dick Smith Nissan has been good to me for many years. Today I went In for an oil change and also got my tires rotated and was out and on my way in about 45 minutes. Thank you to ronnie Watson!!!

Caleb Fortner

He gots me a nice car for my fiancé and I. Let us go vroom vroom on interstate. Very helpful guy and he can deal with all the personalities I have.. which is a true plus since I’m a difficult person. He’s the guy for you!

Alan Husmann

This place is awesome. Service went good. No problems at all. Free snack and drinks while you wait. The other auto dealerships don't offer this..

Mariah W

I was a first time buyer and they made the process effortless. I was not disappointed and I love my 2012 Versa. They didnt try to sell me something that i didnt want. They gave me something i wanted made sure it was perfect for me. Gregg Briggs made the experience a great one.

Quintus Young

Jessica Martin was my service manager. She got me in and out without an hour on my recall, tire rotation, and they even washed my car for me. Definitely going to make this my go to Nissan

Danielle C

I had a great experience here in purchasing my new Nissan! I appreciated the honesty and the trust with all staff we were in touch with. Would recommend!

Gayle Poppell

We have been working with the service department since purchasing our new vehicles in 2013..we traded in 2019. We have always had EXCELLENT service!

Deidra'ann Williams Gaffney

Great staff was waiting and ready when I pulled into the service bay area, Nice and clean waiting area, with snacks, drinks, WiFi, TV. I was in and out within the hour. Looking forward to many more happy trips when needed.

Gary Brunson

My salesman was the key factor Mike Plat.

Ron Craven

We had a great experience buying our SUV from Terry Freeman. I know we will go back to him when it's time to buy more vehicles. Thanks for such great employees at Dick Smith!

Sharon Brabham

I had my car serviced. Customer service was great. The people were friendly and very helpful.

Sonyetta Young

I was extremely pleased with my visit! I felt like I mattered. Staff was courteous, service was performed correctly and efficiently, and I rec'd courtesy car wash

Daaimah Rasheed

Great customer service. Worked well with us to complete our deal. Went above and beyond. Our thanks to George Dia, Rob Way and the staff at Dick Smith Nissan.

Mark & June Cannon

Excellent service as usual. We've been satisfied customers since the '97 Quest. We love our Nissans, but we keep coming back for the great service department!

John McClain

These people are amazing! Had my Rogue serviced! Always keeps you in the know about any issue with your car with the highest regards of customer satisfaction.

Michael Gingrich

I called and told them my situation, Dell and Jeff handled it quickly and professionally with awesome customer service! I love my new Maxima!

Keri Wilson

I love Rob, Jess, April, and Ronnie in the service department. The cashiers are great too Ms Erin and Ms Carolyn will always get you taken care of if they can.

Ben Levinson

Had no problems and not pushy. Got me in and out in a timely fashion and all were pleasant to deal with during routine oil change.

Edward Welch

Very friendly service. They made me feel welcome.They did a great job and they provided a driver to help me get my car home.

Brenda Ginyard

I had a great report card on yesterday! Had my car serviced before going on vacation and the staff was great, fast and professional. I left pleased and satisfied!!!

Wendy Johnson

Way too much focus on up-selling unnecessary services that aren't cover by the warranty. Just try to discover ligitimate problems....if they EXIST while it's still under warranty. If you want to lecture someone about car maintenance just because they have a vagina, go sing that song to your wife... I work WAY too hard during the week to be spoken to in that manner on what happens to be common knowledge..... This type of thing isn't exclusive to Nissan so much as it's a regional thing... If you wouldn't want someone bully conning your sister/daughter/mother, then don't do it to someone else's. This past visit made me VERY UNCOMFORTABLE.

Kiara “Love” Hampton

It was my first experience getting my car serviced and the environment was pleasant and I was helped immediately. It's the little things with me and i'll be taking my car there to be serviced again.

JENNIFER ALLEN

Truly appreciate the top notch professional care received during my Camaro's service--Thanks so much, April! Special shout out to Joyce and the Mechanic for making my visit special, too!

Frank Klimaski

Rob Gregory is the best Service Manager around. He always treats me with courtesy and respect and is always looking out for my best interests.

Maria Ramsey

Great team at this location. Alice took the time to check my service history and find what service was most needed on my vehicle.

Mike Garris

Customer service was attentive and of the highest quality. Everyone was courteous, addressing all questions and concerns. They knew their product very well!

Sonja Dewalt

Great customer service! Questions answered promptly., Updates were given on the vehicle as it was being serviced. Overall experience was excellent.

Sharon Helms

Routine oil and filter change. Great customer service. Will soon be coming back to your collision department.

Summer Davis

Dewayne, ROB GREGORY & bill are awesome people here!!!! Ask for rob he's the best manager and the sales reps will take great care of you! Will let you test drive all your options!!! Till you make your final decision and are completely happy! I was 20 when I purchased my Nissan Juke Turbo 2012 awesome on gas great for smaller children for moms out there and travel! 23$ in gas is about what I pay to fill up! Dick smith NISSAN ON FERNADINA RD, is the place to go for professional help and they will not let you go unsatisfied!! Maintaince is awesome there Justin Prater works on my car and they do full detailing $60/ ect. Depending on vehicle size! It's better then Franks car wash! ;) if your looking for a good car to finance and be happy GO HERE!! Say Summer send you I'm Robs little sister! & Iv had my juke 2 years going on 3 and running great!!!! THANKS EVERYONE AT DICK SMITH NISSAN ON FERNADINA:) Y'all are all appreciated ❤

michael buchanan

rob the service manager is not there so everything is different my car was not ready when promised even when they told me to come pick it up. took a day & half to replace a belt. You need to get Rob back

Sheri Wharton

April is a joy to work with. They are all very knowledgeable and I absolutely LOVE that they do a courtesy wash with service! Highly recommend!

Speciaka Mason

I recently had to have my starter replaced on my Honda Accord, I chose Dick Smith because I knew that I could trust them to get the job done right the first time and it wouldn't take them all day, and it's an added bonus that it seems like all their employees are as sweet as pie, they have great customer service.

Laura Grant

The staff is very nice and professional. They were able to answer my questions and address concerns in reference to future maintenance to be performed on my car.

Trina Isaac

The service area is awesome they make you feel important when you roll in with your vehicle. Always pleasant you don't mind waiting on your vehicle and they are very prompt.

Patricia Loyde

Came in for oil change. Had nail stuck in tire. When checked out, had $ to use. Ended up paying only $16. That was great!

Calvin Toatley

Always great customer service & the best Service Advisors! They keep you informed while vehicle is being serviced; very nice & clean waiting area.

Eric Redden

Brandon Mccoy was very pleasant an helpful. He is the best salesman. I purchased three nissan titans. Thank u so much

Linda Crain

Fast, efficient service to my Nissan. Service personnel were courteous and professional. Waiting area was clean and comfortable. I am pleased.

Debbie Blair

Absolutely the best experience I’ve ever had at a car dealership. I was treated with respect. My salesman Dell was attentive, friendly and extremely helpful.

donna dawkins

I have been there twice for service, oil changed and I have nothing but great things to say about the process. The staff are very friendly and helpful and I will continue to have my car serviced with Dick Smith.

Davonte' Johnson

I had a great experince with nissan of st andrews mr gregory briggs was made me feel comfortable & confident about my choice of car.! He was very professional.!

Karen Valentine

As always, outstanding service and personnel. I have a new customer service person this time and they were just as friendly and knowledgeable as the last. Love my Juke!

Michael Sherlock

They were very attentive and professional. They handled a few issues that were not pertinent to the initial service. It's a pleasure to take a vehicle in for service at their location.

Antje Shaheed

I am always treated very well, and you are in and out with the deal. They make sure I have a clean car / ALL the staff is very helpful and friendly

manntools

Please see Del Wilkes. It was our third time purchasing from him and it has always been so nice to talk with someone who understands their product. Love our new Murano!

Haley Hubbard

I've always received great service at Dick Smith Nissan of St. Andrews. The service dept. does a great job. They're friendly, knowledgeable, and fast.

Melissa Judy

My Service Advisor, April Keefer, provided to me the highest customer service and made me feel as though my car was "her" personal car that was being taken care of.

Barbara Williams

Very courteous, prompt and went over my vehicle issues thoroughly.

Sharmaine Holmes-White

I enjoyed the time spent with Nissan at the St Andrews location they work quickly in helping me purchase my new car the sales man Mr. Briggs and the finance team were great it didn't take long

Monique Walters

I had a great experience at Dick Smith Nissan. I was in desperate need of a new vehicle. I drove away with not only the vehicle I desperately needed, but they worked with me to get what I wanted. Big thumbs up! 👍 …

Nique Nique

Service was great as usual. The agents I interacted with were friendly and knowledgeable. I was very pleased with the experience.

Paul Moody

Great service. Friendly staff. I checked around on price of service and they offered the best. Was very impressed. Will use again if needed. Highly recommend>

Barbara Reed

Go see George greatest car sales men I have ever seen very helpful kind nice to deal with friendly will wk with you on your car deal. You will leave with a big smile ask George.

Alexis Hammond

I totally recommend this dealership and ask for George. He has been so awesome and completely up front with me about everything. Has the best personality ever. 😁 …

B Bagamary

Service department personnel are definitely customer oriented and friendly. Fast and thorough with typical oil change service. Pleasant waiting area.

Lakesha Junious

Customer Service was excellent. I was in and out in less than an hour. Will be returning for any issues with my car "Smokey"! Thanks

Chris Lollis

Always awesome service. April is the best service advisor.

Glynda Gleaton

I had a great day it was comfortable and I was treated with respect had updates on my car the whole staff is wonderful best place to be while getting your car service you won't get that any place but [Nissan]. Thank You, Mrs Gleaton

Lady T

Very fast and friendly service. Office was clean a Be the snacks were great!

Marilyn Walker

Thank you so much for all the attention to detail I was looking for while looking to purchase my vehicle the service was second to none. I love my new pathfinder . Thanks again and I will definitely recommend Dickinson Smith Nissan

Bill Dolley

Service was prompt and efficient. Staff courteous, customer waiting area clean.

Clarice Howell

Excellent and prompt service in buying a new vehicle. Salesperson, George, was helpful, courteous, and knew the answers to all my buying questions.

Vickie Mcneil

I love the fast and friendly service everyone was brilliant I will recommend everyone to this location the place clean and neatly they deserve a five star and more thanks guys yall made my day after my keys was stolen from me at work thanks again

Ronnie Lindler

Did everything I asked them to do while I left it. they called me within a couple of hours. They even fixed a recall item.

Byron Jasper

Mr Brandon, Was very professional, down to earth, and wasn't pushy. Will definitely prefer future customers to him and this dealership

KS Sulton-Grant

the staff and personnel were extremely friendly, helpful, and knowledgeable but until the manufactures of major vehicle brands get more competitive with there mechanical service prices people will go else where

Brett Smith

Excellent service. Explained my problems with Easy Care warranty and helped me understand that it was not accepted there, but still accommodated me well. Thanks

Micheal Bowman

Great service and professional staff. I drive all the way from Orangeburg to get my car serviced here. Keep making your customers feel valued.

Max Hyde

Mr George Dia was very helpful throughout my process of buying my car. I highly recommend him for your new car needs.

Elizabeth A Armstrong

Excellant customer service! It is a painless visit to get my car serviced.

Kathy Taylor

ROB is the absolute BEST. He is the reason we keep buying our vehicles from Dick Smith. Hope you appreciate him as much as I do.

Jalesa McKelvey

I went in for an oil change and the service was great. The guy that served me was very nice and pleasant.

Jessica Lewis

Great customer service. George Dia is the best. He went above and beyond to help me get into a car. Thank you so much.

Shatina Wright

When I got there the people was real nice and my salesman was Brandon and he was real helpful and he said he was gone get me in a car and he did and I thank him so much for it.

Neal F. Fischer

Getting service? Ask for April. She's one of the better service people I've met anywhere and both my parents worked for dealerships.

Allen Adkins

Service was timely, professional and thorough!

Gene Hiers

Everything was great. Rob met me as I drove up, was courteous, was chaufered to a rental car that was a great rate, and kept me in the know about my car.

Michael Sharpe

Great shop. Waiting area is exceptional.

Wali Robertson

These guys are amazing the whole team from ray, Robbie and Jeff Robinson. I would def recommend them and the terrific work they do.

Jimmy Jones

April is always professional and helpful. She is the only one we will work with. Our last visit was good as always.

Cat Coffey

These folks are great! Prompt and courteous, and extremely competent and knowledgeable. Good experiences all three times I have gone here.

Natasha Williams

Jessica was awesome! She made the tedious task of getting service for my car pleasant and I appreciate her professionalism.

Jessica Heard

I love this place a great experience from point of sale to the car services! Everyone here is wonderful. Buy from tommy he is a kind sales person.

Odessa Martin

I took my vehicle in for an oil change. My appointment was at 8:15. In 30 minutes everything was completed. Also given a complimentary car wash.

SaBrina Macon

Excellent customer service. My advisor, Carter was professional and kept me informed of what was going on with my car.

Venis Manigo

Customer service was excellent. Wait time was minimal. Glad I used this dealer for service!

Danica Leaphart

We had a very satisfying experience here. Great service! Ask for George Dia! He’s the best and the most helpful.

wanda evans

Easiest and most efficient vehicle purchase ever!

Jessica Kanzler

Absolutely loved our experience here! Josh, Darren, and Bill were the best! They made buying our new maxima easy and fun! Thanks guys.

Kyle Cullum

Terrific experience everything that was done was explained very thoroughly great job by the service writer Carter Welsh

Jerry St John

Service adviser explained everything that needed to be done, including the cost. Work was completed within the time that was promised. Staff was very courteous.

Robert Looney

Great service experience at this dealer where I purchased my Maxima new in 2009. Knowledgeable and straightforward staff that take care of you and don't try to sell you services you don't need.

Sharon Duncan

Great car buying experience! Staff went out of their way to get me what I wanted! Special thanks to Brandon, Jeff, and Roger!

David Setzer

Rob Gregory has always been attentive and helpful in his recommendations and service suggestions. I like his personal approach to customer service.

Khadijiah

They always take great care of my car and I never have any problem with them. Thanks to April too.

bryan piro

Fast, courteous and honest. I've never had a service manager here try to get me to spend more on an extra service that was not needed.

Tabetha Thames

Fantastic customer service!! Got an amazing deal, considering the one on Two Notch Rd. was absolutely no help what's so ever!

Dr. George S. Mack

Service was excellent today. It was quick, and the service manager explained everything to me. Thank you very much.

Brittany Jeffcoat

Friendly staff at this location, and will accommodate all of your needs. Thank you Jay in the service department for taking car of my car!

Scooter Scooter

My first time here and I was in and out in no time. Walking in (no appt) for a recall service. Nice lounge and staff.

Jon Greenlee

James in the service department was great. Explained everything and kept me informed.

James Wilson

I always buy my cars from Dick Smith. Joby Wesbster always takes care of me. Gregg Briggs is an exceptional salesman

MrLaureltonmatthews

Great service. April K. the service advisor was very helpful and explained everything throughly

Trish Wallace

It was my first time there I just bought my car I was taking it in for a recall great customer service

James Quick

This is my second vehicle from this location and both times have been pleasant for me.

Alex Williams

Took my car here for service. Didn't have to wait long . I also got a free car wash

Tranell Gilliard

Michael and Brian are AMAZING!! Best car buying experience I've ever had!!

Kayla Libertini

Ronnie and everyone in the service department always go above and beyond to make sure we have an amazing experience!! I won't take my Nissan's anywhere else!

Mary Martin

Employees are very nice and thorough with their customer service and inspections. They do research for you for parts you need to show you what place has what and how much.

Tommy Whitehead

The best service and waiting area I have seen at any auto dealer. Keep up the good work.

Caneshia Lomax

Fast and precise. Friendly workers. Great customer service! Glad I picked Dick Smith Nissan of St. Andrews!

Doris Ellis

Repairs done in a timely manner and set my expectations appropriately.

Fabia Hargrove

LaTrisa was very helpful and polite, she listen to me and I was very glad of that. Everyone else was also polite and helpful

eric snijders

Thank you Robbie, Ray and the rest of the team at Dick Smith Nissan. These guys go above and beyond. Love my new Murano!

Jim Neely

We loved working with Gregg Briggs and Jeff Robinson.

Ann Seigler

Everything was great . Prompt service when I drove up by April. Thanks for good people and service,see you next time. G.W. Seigler

Nate Carnes

As scheduled, the technician took and performed the oil change, replaced a filter, and rotated the tires. The service took little time.

Jon Pearl

They were very persistent to figure out the problem and did so. Jess was amazing in keeping us informed thru the whole process!

mary nance

Very kind and exceptional personel. Great service, I recommend your dealership very highly.

Klink_ Klink

Very nice and courteous people there. Fast too. Waiting room was comfortable and had WiFi (and it actually worked!).

Jason Durstine

Rob is extremely professional and helpful. He knows not only Nissan vehicles but vehicles from other manufactures.

JASON Sned’s

Only ask for April ...... I had a horrible experience the first time I was here and my second experience April changed my mind about dick smith and there customer service. I highly recommend dealing with April in service Jason Snedecor

Cassandra Field

Excellent work, repaired my SUV in a timely manner and kept me up to date on every aspect of the procedure.

Freda Hatfield

My sales Representative Gregg went above and beyond to help find what I was looking for.

HoneyB100

The best service for my Nissan. Great staff. Waiting room has good refreshments.

I L Perez

Love their Repair Service Center. They get the job done right. April gets high marks from me.

Lisa Alberghini

I’m always happy with the service at Dick Smith Nissan on Fernandina Rd. They are great people and always do a great job!

LaSandra Smith

They have the best customer service. They get you in & out fast!! Great job!

Paige Riggins

I went in for an oil change and came out with a car. They enter courteous and worked with me.

Patrice Puette

Best group of people around. Wouldn't take my car anywhere else. Thanks, Dwayne and the service department.

Yolanda Pickett Lewis

Always great job

Veronica McCray

Steve Shirah is the absolute best. He made me feel like family.

Samantha Kathleen Marazio

Everyone is always very nice ! Never takes too long , plus you have a nice waiting room with coffee and snacks!

Ellen Merrill

Fast service and had a great discussion regarding options, estimates, and maintenance....will definitely be a repeat customer!

Angelia Davis

Alice, the technician, was very helpful in explaining everything so that I could understand it. I am very happy with the service I received.

Millie Johnson

I got a flat tire on my Versa in front of them on the interstate. Didn't help or anything, but it was nice to look at waiting for my tow truck.

Curt McDaniel

Good experience with the service department. Took care of my needs in a timely way, and was friendly.

Randy Jackson

Brandon McCoy was easy going, no pressure in making my decision in what car to get. Really nice experience.

Tchnavia Davis

I was greeted promptly. They discussed rhe services needed and coming up. Not pushy. Provided great customer service.

The WIsher

Great team. Dale Wilkes is a great help if you are looking for a car

Jonathan Rabon

Very nice, courteous and friendly staff and they work in a very timely manner. I Highly recommend them.

John Alphin

Brandon McCoy did an excellent job walking me through the process and make the experience very easy and hassle free.

Sheliah Corley

Purchased car from here had accident and still recieve information regarding this car. One salesperson was impossible to get in touch with.

latasha gascoigne

Very professional , clean, relaxing enviornment. Keeps my vehicle operating great.

Pamela Faust

The service representative was extremely nice and I had excellent customer service.

Cheryl Shockley

made sure we went when they closed, good selection of SUVs. prices are higher, so I'm going out of town.....

Rosa Donaldson

This is my second car from this dealership and Brandon Mc Coy was great. He met all my demands. I love my new altima

Konrad Ellis

Latisha gave great customer service and was very knowledgeable of the service of my vehicle.

Rosa Pollock

As always, Rob and the team at Dick Smith were spot-on in all areas when I went to have my car serviced! Keep it up, guys!

Bunnie Ward

As always, terrific service. Ronnie was able to fit me in for a service and was able to get me out the door very quickly!

Ejothian Litman

I always receive great customer service and my SUV gets the attention and care it needs!

Gloria Kennedy

Professional service at its best Latrecia(forgive me if spelled wrong)in Service Dept. prompt returned phone calls...questions and concerns addressed promptly!

Herman Yoos

It was an excellent experience. Both of the things I needed done was completed in under an hour. It exceeded my expectations.

Erica Wright

I have no complaints. I experienced excellent service with very little wait time.

Ryan Cordell

I absolutely love this location! Great customer service, fast service and a friendly atmosphere.

Shakeem Coleman

Great! With time and are very welcoming. Keeps you and your car feeling amazing.

Chay Gary

When they say wash your car its lonely running thru car wash or rinsing. They don't even vacuum out the inside of the car or do the tires or windows.

Miss Milton

I was in and out, as a walk in. i was very satisfied with my most recent visit with Dick Smith Nissan on Fernandina rd!

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