Reviews of Moses Cadillac Buick GMC Truck, INC. (Car Dealer) in Charleston (West Virginia).

Moses Cadillac Buick GMC Truck, INC

486 Reviews

281 Comments

Car dealer

Buick dealer

1406 Washington St E, Charleston, WV 25301, United States

Description

Information of Moses Cadillac Buick GMC Truck, INC, Car dealer in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Moses Cadillac Buick GMC Truck, INC

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Reviews of Moses Cadillac Buick GMC Truck, INC

MrZippo

From when the first email was sent to when I signed at the dealership, mine and my wife's experience was excellent. Communication was great, never leaving me wondering anything. Everyone was pleasant to deal with at the dealership. Scotty Fields is an asset, much more than just a salesman. A Great guy! He is very much appreciated by my family..

Teresa Frye

Everything was great with them. My only issue was that we had completed and signed a lot of paperwork and were transferring items from the vehicle I was trading in to the vehicle I was purchasing, when the sales rep came out and said that my financing did not go through. I made enough money, but my student loans were an issue, and I would require a co-signer. Thankfully, my husband gladly co-signed, but if I had been alone or didn't have a co-signer, and there I was placing my belongings into the new vehicle....that could have been a disaster.

Amanda D McGrew

Excellent Excellent Service!!!! Jackie was amazing to work with! He knew the issues I was coming to them with (and found more I was unaware of!) and he kept me up to date everyday! They went above and beyond to make sure I was taken care of and made sure the insurance company did not give me a run around.

Aaron Davidson

GREAT EXPERIENCE!!! David, Tim and Lance were wonderful to work with from start to delivery. Took the time to answer my questions and very prompt in returning my call from an email inquiry. Offered competitive finance rates and explained my options. Currently new car market is limited but offered a fair price as well deal. Will definitely return to Moses Buick, Cadillac, GMC Mike D Bluefield Virginia

Ashley Mills

Incredibly helpful dealership. Helped with our vehicle even when the dealership we bought the vehicle from didn't. Went out of their way to communicate with us and let us know what was going on. It was a stressful situation but they made it much easier on us by giving us updates. Their service was greatly appreciated.

Glenn Yeager

A lady called me and told me my oil life was showing 20%. I’ve been very busy lately so I appreciated the call and booked a service appointment right then with her over the phone. So convenient! Then I was greeted and taken all the way through the process by Danny Stricker. Danny was awesome to work with because he explained everything when I dropped the vehicle off and texted me updates, then when to come get the truck. He even walked me into the payment office asked for my keys and pulled the Denali around for me. I was very impressed with the whole process this time around.

Melissa Layne

The service department was very knowledgeable and friendly. They answered every question I had and kept me informed on the progress of my service. The waiting area was clean and customer friendly. A wonderful experience. Thank you!!

Shari Lynn Ball

My Chevy gets serviced here. They can and will find a solution to any issues. Great place to go...super clean....great people, very friendly and helpful. Very professional. I would not take my Chevy anywhere else!

David Oberg

I was traveling from PA to NC. My breakfast stop was planned for Charleston, WV. I'd been looking for a Nissan Rouge for my next vehicle. A random glance while driving through town, brought me to this dealership. A smooth, fast and friendly car trade ensued. I was in and out in and back on the road in no time, driving a spotless black beauty. Thanks for a great dealership experience!

Rosemary Thomas

Well I just love how the team greets you as soon that you walk in. But my Service Advisor Jackie has always been so very helpful with questions or any concerns that I might have during my time of being there when I'm having my vehicle service. Keep up the good work!

Tina Hicks

I dropped my car off on my lunch break and went back when I was off work. No waiting at all. All services that I requested was completed and I was happy I drove away paying less than $100.00.

Brian Newsome

Our salesman was Lance Coleman. He did an outstanding job of communicating with us throughout the sales process and final delivery of the new GMC. Everything went very smoothly.

Elizabeth

I’ve always taken my vehicles to Moses for service. Although not cheap they stand by their work. I’m going to miss Greg Hildabrand <—-I’m sure that’s spelled wrong but you know who I’m talking about. He was Moses biggest asset in my opinion. Thanks again

Bo Higby

I was quote a 2 hour rate for stereo installation. It took less than the 2 hours quoted, yet I was charged MORE. I felt taken advantage of. After this review, the General Manager reached out to apologize for my negative experience and offered me a refund of the over charge as well as another small remedy gesture. I respected and appreciated that and have increased my star rating as a result.

afsmith

Excellent job on speed of oil change. Had to return for price adjustment and car wash. Service department didn’t replace oil change sticker. I felt bad having to beg for a car wash at a gmc dealership driving a GMC Yukon Denali.

Ron Salisbury Jr. (Ron)

I will really miss Greg at the service desk but Danny was super also. He was very personable and professional.

Mark Starcher

Bought a vehicle here. The experience was very comfortable and relaxed and pleasant. Highly reccomend it.

Chiaki Namami

I felt that since I was in a rush I was taken advantage of by adding additional items onto my loan. When I was able to sit down and read the information I realized I didn’t need them and that the payment would be a bit out of my comfort zone because it was over 100$ more than I was comfortable with, I called to see if I could have them removed the next morning I was told they could remove them but my payment would remain the same. I understand I am partially to blame because I was in a rush because of a prior engagement that I needed to get to that was time sensitive but they also knew this and when I objected to anything, it was more time I did not have to sit there for them to tell me what it was and how I would benefit etc. make sure you don’t need what you are buying before you leave because the loan process is apparently at super speed now even though they didn’t have my down payment at the time.

Carlton Merritt

Service advisor, Jackie is incredible. Very relatable and does his absolute vert best to take care of my family! I would not hesitate to tell any/everyone to work with him when they get the chance!

Connie Smith

Very friendly. Made appointment but my wife got sick and had to go to hospital and I had to leave. They told me to come back another day and gave me the best service ever. Great bunch of guys. Service manager was an awesome guy and true to his word on price and service.

Christine Scherr

Was scheduling for an oil change and was happy to see a 52000 mile special that checked various mechanisms of my Chevy Tahoe since I was getting ready to take a trip to TX and wanted to make sure everything was in proper running order. Had a special request to clean my performance air filter and provided the cleaning kit I had at home and they took care of it without any hesitation. All that was done in a very reasonable time frame and I appreciate the friendliness of all the staff from check-in to check-out, great experience as always!

James Taylor

Great job but took to long 2hrs. For oil change not good

Sarah Nagowski

Jay Palmer and Tim in finance made my experience the best I’ve ever had. They were honest and accommodating. Jay was very responsive to all of my inquiries and made this the best buying experience I have ever had. I will absolutely recommend Moses to anyone who will listen and I will happily do business there again. I feel like I gained a friend doing business with Jay and Moses Buick GMC. Thank you!

Carrie Sloan

Joe was excellent with communicating with me about the issues with my car, calling the warranty company and limited my time away from work. I felt like he has gone out of the way to assist me.

Donnita Torrence

Jay, the salesman, was GREAT. He approached me as soon as I arrived on the lot. He listened to what I was saying and did everything he could to find exactly what I wanted. He was persistent in reaching out to me letting me know he was still pursuing the vehicle I wanted. The entire MOSES team was very nice, welcoming, very social and helpful. Those guys have a great sense of humor and provide wonderful customer service. I highly recommend MOSES Downtown Charleston.

Randal Vance

This shop is set up for efficiency and customer comfort/satisfaction. And it is as clean as my living room. The staff is second to none - courteous and accommodating. I could get my truck serviced in my hometown and save myself the hour drive but you leave Moses knowing it was worth the trip.

Karissa Davis

This was the best dealership we’ve ever worked with buying a vehicle. They stayed after hours to work with us. They made the paperwork a breeze. It was a great experience working with Jarod and all other employees who helped us along the way. We highly recommend.

Tom Keaton

Very nice and friendly, in and out in no time was wonder! highly recommend.

Alisa Bailey

Professional, honest, helpful (no having to go to DMV) they take care of it. Scottie and team are attentive and courteous not to mention a crystal clean showroom with flat screen and complimentary beverages while you wait this is my third car with Moses. Also from past experience the service department is always exceeding my expectations.

Chelsea Hill

My service advisor was amazing! He kept me up to date on the status of my vehicle and the team had my car ready ahead of schedule. This team is wonderful, makes getting car serviced super easy

Bryan Luzader

Wanted to update my review... Moses had me bring back my vehicle and the director apologized for the technicians behavior. They treated me really good and even gave me a loaner for the day. I know we all make mistakes. I am appreciative that they owned up for the mistake rather than just ignoring it. There was a noise my car was making. I took it in the shop and the service tech did something but did not fix the problem. I went back in and talked to the service advisor and he apologized immediately and said he would get the service tech. The service tech came out and very abruptly started telling me he couldn’t hear the noise. I told him it is making it now if he could look at it. He started rudely saying I have too much stuff in my door. I asked for the service director because I have felt with him previously on a misunderstanding on my part about charges previously. I had gum in the side of my door that was not making any noise, but if I did really have my door stuffed with things why would you even make that statement. That shows customer service is lacking. When Jason the service director came out I asked him if he could take a ride with me to listen to my car. Which he graciously said yes. We drove down the street so he could hear the noise. He could hear it as it made it anytime there was a bump or uneven road. He told me to bring it back in the following week because they didn’t have time to dedicate to it this week. Jason said he would ride with the tech to figure out the issue. Today I got a survey and I gave them a one. It was followed up with a reply that said they were sorry I could only give them a one out of 5. The tech is deaf in one ear. Original post..... I hate the tech is deaf, but does that give the tech the right to be rude and say I have too many things in my door. The service tech Jackie was so great and always is. I would give him the highest grade possible. I would give Jason the director a high score, even though the techs represent him. The service tech has cause me to give a low score. People should not be mistreated. Customer service was lacking tremendously and no real apology was given to me other than saying sorry the tech is deaf. So I’m guessing it’s my fault and I should have chosen a vehicle or a brand that would have never had problems. I wish there were more GMC service centers in our state that really treated a customer like they are a top priority. I work in a hospital and the customer is our top priority. Guess that’s not the same at Moses.

Claudia Barto

We were able to make a deal over the phone because we are two and a half hours from the dealership. TJ was our salesman, and he was respectful and very informative. The entire process was smooth. Thank you again. Chris and Claudia

Margaret Brown

Jackie provided outstanding customer service as well as the courtesy van driver!

David Raines

I found the vehicle I wanted on the Web Site. Showed up around 10:30 spoke with the salesman Jeremy Bird and sales manager David Fields and had purchased the truck by lunchtime. Quick and easy!!! Totally satisfied with the whole experience plus they delivered the freshly detailed tuck with a full tank of gas to my office by 3:00.

Keith Washburn

Friendly sales staff and helpful manager. The finance guy was knowledgeable and presented himself in a professional manner. The dealership itself was very clean and updated.

Dustin Garretson

Best service ever they are fast and polite. Vehicle selection is slim due to chip shortage. Have never seen dealer lot so empty.

Rickie Walters

Excellent service not much of a wait.. my representative Jackie was fantastic.... very professional .. helpful.... and customer oriented I suggest you keep him!!

Lili Garcia

Great place to buy a car! They ALL were very respectful! I also was treated with great courtesy. My sales person, Tim Bondurant, did a fabulous job of quickly getting everything done so I could walk out with my 2019 4Runner!

Wayne Elkins

Great experience! My sales rep (Jared Hoylman) communicated well and stayed on top of all issues. They did not have the car that I wanted on the lot but located it quickly. Love my new Acadia.

Chris Heller

I want to thank Jackie and Mike in particular, together they saved me $2,000. After I paid my bill, Mike went to get my vehicle, but after a minute came back and asked for me to give them 5 minutes to clean it up for me. It was a beautiful day, so I didn't mind at all. But here's the best part, because of the extra wait, Jackie saw me and mentioned that he had gotten my repair covered by my extended warranty (which I had forgotten about). That let to saving the first $300+, because we went back to the cashier who was able to void my charge. Then, because of the wait, I took a second to ask Jackie about a Thermostat repair that I had needed while on vacation earlier this month in WI. He said that should be covered by my ext. warranty as well and proceeded to put together the information for me to make a claim. This stands to get me reimbursed for $1700+. I feel like I owe Mike $2000! Just because he wanted me to wait for 5 minutes while they washed up my vehicle! Thanks guys!!!! (times 2000)

Tonisha Bannarn-Cox

They were a very pleasant team. They handled my service and waived the diagnostic fee due to me using Moses to get the job done. That was great because diagnostic can be pricey

Gary Crosby

I brought my 2002 Buick Rendezvous in without an appointment as the car died and would not restart. The car did start at the shop then later the problem recurred. No code was identified and the car started fine in the shop. So the problem was an intermittent problem that could not be tracked down. The mechanic was careful not to throw parts at the problem which I appreciated. I drove the car home after a week. And I bought a new battery, new side posts to start with along with a portable jump start system. So far so good. The shop made a good effort on an old car which I appreciate.

George C Mitchell

I've been coming here for the last 7 or 8 years and you really don't know what type of customer service or treatment you're going to receive. Sometimes the customer service is great and other times, it could use some help/training.

Jason C Black

Great people to deal with. Sales rep Lance Coleman is the best down to earth low pressure sales there is. We are very happy with Moses GMC. Bought 3 new vehicles there before.

Richard Ross

My wife and I have purchased multiple vehicles from Moses dealerships over the years. This is the third or fourth from Moses Cadillac GMC. We have always been treated fairly and courteously by everyone there.

Debbie Coleman

Everyone was really nice. I have told so many people about my experience, how easy it was and how fast they worked to get me the deal that I wanted and could afford. Ranson Ward was great and treated me so nice and done everything he could to get me in the SUV I wanted. Derrick Griffith the Business Manager at Moses on Washington Street also went out of his way to get me the Beautiful SUV I wanted. I thank everyone at Moses on Washington Street for making me feel welcome and I am so thrilled with my New Car!!!!! Thank You Debra Jean Coleman

Tony Knopp

The sales team was very professional and they had the vehicle ready when we arrived at the dealership. Knowing we had a 2 hour round trip it made the buying experience great.

msbegincouponer's journey

I recently purchased my vehicle from here. And I was so happy with the attention I was given the amount of care and respect. As a previous car owner from another dealership I can compare and Moses was by far the best. They talked to me as if we were family not throwing warranties and this and that at my face just to get more money. They really care about their customers. Jeremy Byrd was my salesman and he is just awesome he was great with my 2 yr old and very patient. 100% thank you guys

Betty Adkins

Exceptional service, especially by customer service representative Greg, whose always taken care of my vehicle above and beyond, and is always very professional, courteous and polite. And the service costs (oil change) are very reasonable.

Michael Barido

I had to pay for my first oil change (was not happy) b/c I was above the 20% oil life. Went a few weeks ago with oil life above 20% and had the oil change done for free per agreement purchase and Moses went back and had my first oil change reimbursed through warranty. I appreciated this and will probably take my vehicle back beyond my next 3 free oil changes. Was impressed by how they took care of me.

Jason Jean

Top notch service and just very dependable and professional. I have worked with them several years now and I have not had a negative experience. Great place to buy a car and great place to get your vehicle serviced. Highly recommended!

Jarrod Donohew

went there for an inspection sticker and oil change, was charged for the labor and received a rejected sticker because of the vehicles tires. There was no courtesy warning before stripping the old inspection sticker off my vehicle which is the last thing you do after performing the inspection. It takes a few seconds to check the tires which should be the first thing you do during the inspection because of how fast and easy it is to check them. But i was charged for the labor of the inspection. They should had stopped the inspection after seeing that the tires needed replaced which would have been a few seconds into the inspection. There was no reason to have charged me 11 dollars and then ripping my sticker out of my window. They didn't have to do that, they could have let me know first. Now there just trying to hide behind saying that it's the law and they have to do that. That's baloney. I know that's convenient because it helps there business because your more apt to buy tires from them. well i refused tires and took the rejected sticker out of my window and went somewhere else the next day and got a inspection sticker with those very same tires on my vehicle, then turned around and bought some tires cheaper somewhere else. But the difference is not that the tires were cheaper but i have as much time as i need to put them on whenever I'm good and ready and not have to worry about a inspection sticker.

Daniel Harrison

Amazingly fast service. Had to have a water pump replaced. Called in the morning, dropped off at 1pm, and pulled outta the garage at 3pm. Repair covered 100% with the premier extended warranty coverage, which i now strongly recommend. Service manager Greg is great at his job.

Jaye Kirk

Loved doing business with Moses. Very happy! Our saleswomen, Alley was the best. Great salesperson! Anybody needing a salesperson, she’s the one! Thank you Alley for making it a pleasure buying from Moses! 5 stars! Thank you. Roger and Jaye Kirk

Timothy Hartzell

I brought my 2020 GMC Terrain in for the first oil change. The oil was over filled by at least 1/2 Qt. The washer reservoir was not filled. So much for good service. I’m doubting that I will return……

Brenda Alexander

Thank you Matt, above and beyond to take care of me. Everyone was very kind and helpful. Thank you

Drew Mounts

Before I went to Moses, I checked Google reviews to see what kind of rating they received from customers. I decided that the majority were very positive so I drove to the dealership and checked on a few Dodge Ram trucks that were advertised. George Bratt came out and assisted me in choosing the truck I was interested in. I had researched the pricing and felt like they were giving me an excellent deal. I was also trading in my Jeep Rubicon and they gave me a fair price on that as well. It was late on a Friday night and the Finance manager stayed late so that I wouldn't have to come back. I've had a couple minor issues and each time everyone at Moses stepped up and took care of me. George has even contacted me a few times after the sale. If you are looking for a new or used car, look no further. They have earned my business. I wish I could give more than 5 stars. You won't find a better dealership in my eyes. No hassle, great deals and the best customer service. Isn't that what we always look for? Btw, I live in NC and happened to be in WV. Sincerely...Drew Mounts.....

Edwin McClure

Jacob Skinner worked very hard finding a truck that was very close to exactly what I wanted. I am sorry thAt he got sick before we finalized the deal, but Lance stepped in and provided the help we needed. The only problem was a day later the check engine light came on in the truck. Again, Moses came through and made an quick appointment to check it out.

Grace Nyiiro

Everyone was welcoming and ready to help as soon as I arrived at the dealership Jacob and Amos helped me through the process and got me the car I was looking for. The finance department was wonderful as they took their to search for a lender until they found one. I would recommend this dealership to everyone because they know why they are there. Excellent customer service. Keep up the good work.

Briana Mayhew

I purchased my first brand new vehicle in April 2014. The salesman and finance department were both amazingly helpful. I absolutely love my 2014 GMC Terrain. In the 3 months I have had it, I have already put 6,000 miles on it so it required the first maintenance. I easily scheduled the maintenance online, received a reminder phone call and when I dropped it off I was very pleased with the staff. They gave me a ride to my work and confirmed when it was done. I was surprised to find a shiny clean vehicle when I picked it up as well!! Very pleased with Moses Downtown!!!! I highly recommend!!

Matthew Miller

Great dealership with a professional sales team. This was the first time dealing with any of the Moses dealerships. I had to complete 95% of my deal over the phone because of my shcedule and it was still a pleasant experience. Ryan Gilleran was great to work with and went above and beyond to help me get a good deal. I would definitely recommend this dealership.

Evelyn Cassis

My 2012 GMC Terrain is the first vehicle bought from Moses. The service there is excellent! I am not really too happy with the Terrain and its too soon to trade but wouldn't hesitate to buy another make vehicle there since I have been treated professionally and no problems with the service department. They have been wonderful. This is important to me and will keep all this in mind when time to purchase another one. I definitely recommend Moses.

Scot Drake

Had a couple of recalls and needed a tire rotation. Used the App to schedule everything and the Moses team took great care of me when I arrived and called me the minute everything was complete. Well taken care of!

Tim Wensil

While traveling through Charleston, my transmission failed. Moses scheduled to diagnose the problem at 8:30 the following morning. Once they confirmed it was the transmission they were able to replace it by 2:30 that same day. I would highly recommend Moses service department.

Walter Lapinsky

Here I sit at Moses and my car is still sitting outside waiting to be serviced. Reason for my frustration, they called me and schedule this appointment. Oil change etc. I bought 7 cars from this dealer. If busy should let me know. Returned to Moses maintenance on a day that they weren’t so busy. Received the outstanding service that I am accustomed to. My one bad experience does not change my positive opinion of the dealership.

chad thomas

The salesman (Tim) was nice, friendly and helpful. The problem is my brand new GMC Sierra broke down 12 hours after I got it home with 70 miles on it. It broke down on a Saturday at 4pm. When I called, “Derek” said I could not get a loaner until Monday, so I was stranded at home for the weekend after paying 40k for a vehicle.

Garrett Perkins

Scotty Fields was very helpful in getting us our truck in the color we wanted. He explained everything is detail and was very helpful and always courteous. We love our new truck and at our first stop on the way home was already getting compliments on it. Thanks Moses downtown!

A A

Great service department, honestly best in Charlestown

Aaron McCauley

I originally inquired about a vehicle through their website and received a quick response! I worked with Lance for the majority of the time and it was a phenomenal experience. He made the process efficient and painless. I ended up driving 4 hours from out-of-state to pick up my 2016 Ford F-150 SuperCrew 4x4 Platinum. While there, the entire staff was friendly and welcoming too! This is my 9th vehicle I’ve owned and this was the best car buying experience. Thank you Lance and Moses Cadillac Buick GMC staff members!

Tammy Napier

Fast and friendly. Made truck buying easy.

Bill Moss

My service manager Allen was out to lunch when I arrived for my appointment, so someone took over in his absence. I told them I was going up the street to get lunch. When Allen returned, he noticed my vehicle out front, and that all the maintenance items I had requested, had not been completed. Upon my return, he promptly apologized, took care of everything, and gave me a discount on service, as I had to wait a couple of more hours on my vehicle.

Jonathan Crouch

I was very satisfied with my experience in dealing with Moses of Charleston and their staff. The salesperson Blake and the finance manager David were both very friendly and attentive to my needs in finding me exactly what I wanted. This was my first new vehicle, and I absolutely love my brand new 2014 GMC Sierra! Thank you all for your assistance and I will certainly consider you again for future purchases. Sincerely, Jonathan Crouch

Barbara Russell

It was so convenient for them to call and remind me of my oil change, because I am forgetful when it comes to that! I love Greg in service, he was out, but the gentleman who took over for him was just as great! I always receive top notch service from Moses!

Doug Skaff

From Mike to Greg to Bill everyone showed much respect and attention to fixing my GMC Denali. They went the extra mile and had numerous technicians take a ride in my car to pin point exactly what the problem was. I also want to thank the two courtesy drivers.. They make it easy and always provide great conversation to and from.

Daniel Curry

Ask for Ryan Gilleran!! A great salesman who made an informative, honest, and awesome experience shopping for a new family vehicle. We ended up purchasing a vehicle elsewhere which fit my family needs better. (No Fault of Moses Downtown) However, my experience was so enjoyable it should be documented.

Dave Dickens

Every single time I have taken my Enclave I have left Moses pleased with the service I received. They do everything humanly possible to treat their customers in a way that makes them happy to return. I was recently thinking of what a sharp contrast this is with trips to dealer service departments back in the 70's. I'm sure you all recall what THAT was like. I promise you won't get even a hint of that sordid past at Moses.

gene brooks

My Appointment was on time and the work done was of a great quality.

Kandace Dillard

Complete transparency through the whole process, Dave Fields, Tim Bondurant, and Scott Fields were amazing to work with. Definitely will return.

Esequiel Trevino

Went in for a check engine light ,I knew it was a glow plug made a appointment dropped of in the morning called me it was ready the same day ,warranty covered all cost would definitely do business with them again

Hunter Dailey

Best experience I ever had thanks to Jeremy the sales man and to CC the finance manager. For this being my first brand new vehicle I am loving my 2016 GMC Sierra 1500. I will be telling everyone I know to go them looking for a new vehicle. I greatly appreciate the phone call Bill. It means a lot that you got a hold of me about the situation.

Michelle Pfau

I called Monday afternoon; by Tuesday morning at 9:00 am I had my vehicle delivered to my workplace. Smooth easy to deal and talk to. I highly recommend buying from Moses!!!

Leah Ann Guthrie

We worked with Tim Bondurant, David Fields, and Les Belcher. They did an amazing job! This was one of the very easiest car purchases we have ever made. They were honest, fair, and accommodating.

Jeffery Mason

Pro: Provide reasonable offers for trade-ins. Friendly professional salesman and other staff. Con: Should have available more snack and water items for waiting customers, especially while water fountains are off limits during Covid restriction(s).

James Hall

My sales man Timmy Bondurant did a excellent job getting me the exact truck I wanted. David Fields worked his magic and got me financed for where I needed to be. Les Belcher was very nice in taking care of the final paperwork. I would highly recommend these three gentlemen to anyone who’s looking for a first class experience. Thanks guys

Mary Jones

Each time I have service work completed on my GMC Terrain I walk away thinking how nice their service department staff is to the customers. Allen my service rep is the nicest guy and is always pleasant and respectful. It is a great service department and I recommend it to others.

Patricia Duffie

I had preordered the parts needed to repair my vehicle. The parts came in within two says and I made an appt. To take the vehicle in. My appt was at 10 a.m. and I was out in less than two hours. Greg in the service dept said he had talked to the mgr and I didn't owe anything. I really appreciated his doing this for me. He always goes above and beyond. Thank you Greg.

Melanie Collins

Need a car? Ask for Ryan Gilleran. Seriously, no kidding....hands down the BEST and nicest salesman we’ve ever dealt with. He not only gave us everything that we asked for, but, more. We left very happy with the car we purchased for our daughter. Everyone there was very nice.

Barbara Robinette

I had a transmission issue and they got me in and fixed it so quick! Explained what they did when I had questions. The process was extremely streamlined and stress free!

Katherine O'Connor

Everyone was so nice and experience was pleasant.

Ron Mays

I have been looking for a vehicle to satisfy my expanding family. I will say I had an outstanding experience at your dealership. Thank you to Ryan Gilleran for being our salesperson and helping us find the vehicle we needed. Also, thank you Les Belcher for getting everything worked out!!!

Widow maker

We have had our car into Moses about 3 times. Service now seems to be much better than before. A loaner was provided when they had to keep our vehicle. Great people is the answer.

Renee Jackson

I am always greeted pleasantly by someone. Mike is my representative, he take time to make sure I am situated and directs me to the proper place to wait. The waiting area is clean, bright and free wifi.

Robert Smith

Every person I was in contact with stayed friendly and professional.

Colby

Great service for my vehicle I bought here and very friendly staff.

Carol Sloan

When I brought my 2011 SRX Cadi to Moses... I was vry upset and frustrated, bc I just fixed this car and it was round 3 already. I was traveling to WV and all of a sudden my brakes weren't working. I was a block away from my destination. I live in NC and was stuck in WV. Moses Cadillac was a great help to me and quickly advised me of all my issues and they resolved every matters found. I am very well pleased with the help received, especially from their Service Team. Thank you Moses Cadillac for doing such a wonderful job on my Cadi. So far so good with it!💜

Angelica Armstrong

Shameless brag alert: As someone that has worked in sales and loved it I know that it is challenging trying to match all a variety of wants with the most logical choice for your family and your budget. I recommend working with a knowledgeable salesman that loves people and what they do. My boyfriend Ryan Gilleran comes home every night excited to tell me about how he helped his clients. I am proud to say the people that he works with feel the same.

David Haney

Had a fuel line go bad driving on the interstate. One star sent a tow truck. Vehicle taken to Moses and was ready to pick up next day. Fast and efficient service, with courtesy pick up when done. Good job.

Ronald Mink

My wife and I received excellent service from Tim Bondurant when we bought our new truck. The entire staff was very helpful and a year later we are received great service after the sale. We highly recommend Moses!

Lynda Tomblin

It was ok, took a little long but the work was good. Who ever worked on my suv had changed every setting it had air front & Back, radio,computer setings, you name it. Took 2 days and the book to get things back right.

james sutton

Jared took really good care of us during our truck buying experience. We ordered a truck and are very happy with it and the whole process.

Tim Benton

Thank you Moses Downtown! Buren Payne made my buying experience easy and upfront. I called from Florida and he and I effortlessly worked out a fair deal and that was that, no hidden charges or games in any way. This is how car dealerships should operate. Go to them or call them, either way you will be treated right. Thanks again! Tim Benton

Jonathan Day

Had wife's suv in for service and transmission issue.Always great service at Moses, clean and professional as always. Appreciate everyone there, you guys are great.Can't recommend more, is working great again,hoping the transmission thing was just a fluke, we really like our Enclave

Raymond Christian

Greg in service Buick department always help me out. He goes way beyond service to help me in anything I need. He explain things very clearly and gives you option. I really appreciate that.

Aaron Holstein

If you looking for a new vehicle def give Moses Downtown a look. Great service and deals. Jay Palmer was a pleasure to deal with

Dorothy Slack

My 2011 Cadillac SRX starting having problems around the week before Christmas of this year. The wheel bearing was going out and I was supposed to leave for Florida the day after Christmas. I didn't have an appointment for Moses, just took a chance and showed up at the service center on Tuesday the 22nd. Greg my service guy took my car in and had the repair finished by the end of the day. Yeah! And it was still under warranty! Even better! I really like Moses in Charleston. They do things right.

Linda Snedegar

Just bought a Cadillac srx. We were treated like royalty. Tim our sales person is the best. Thanks for a wonderful experience. We will tell our friends.

derek hartman

It was great working with Jacob Skinner. He helped me every step along the way.

Karen Absten

Great service. Great serviceman. Thank you C.E.

Ty Lol

Worked really well with me. All the guys are nice and respectful. Ryan G was my sales man. Extremly nice gut and funny. Made my experience there worth it . Keep up the work guys.

Michael Cidor

The scheduling is easy. I had scheduled for a drop off appointment and I was given updates throughout the day until my car was ready to pick up

John Harris

The service team is professional, polite, and reliable. The experience at Moses is always top notch.

Suzanne Crandall

I had a tire emergency and the dealership was a helpful in getting resolved and getting my car running again safely.

Sidney Davis

Very helpfull and informative throughout the three trucks, all GMC, I have purchased. My last truck purchased in late 01 had 311,000 miles on her. Loved that truck! Sid Davis

Adam Petry

Moses always goes above and beyond for me! Sales and service are both amazing! We purchased a Cadillac recently and the experience Moses downtown always provides, makes it a no brainer. A+++

Jerome Hill

Great job dependable professional mechanics they go over everything dealing with my truck that’s why I’ll always take my vehicle to this or any other GMC Dealership

Joyce Carr

I love the people thst work here. The mechanic Devin was very nice and knows his stuff.

Tara Fowler

Ryan Gilleran was an excellent salesman. He was very helpful and accommodating. I highly recommend you request him when you're buying a vehicle.

Valerie ValerieR

Very accommodating, professional and polite staff. Always pleased with any service I have done.

Netty Thayer

They squeezed me in with no appointment today. Found out my normal service tech had passed, very upsetting. They took care of me as usual.

Kaitlyn Collins

If you go to Moses ask for Ryan Gilleran!!!! He is the BEST!!! He worked with us and did exactly what we needed! I very much appreciate his help! I LOVE my cruze!!!!! THANK YOU RYAN :)

Chris Grose

Made the appointment online. No waiting, smooth experience. In and out with tire rotation and oil change in 40 mins!!!

Kent Miller

Very kind and considerate representatives that kept me informed and completed the work in a very professional and quality manner.

Adam Botkin

Great group to deal with, very accomodating and willing to go the extra mile. Traits that are rare to find in today's marketplace.

Tom Robertson

Have never had a bad experience, always nice....

Jean Gonzalez

They did great fixing my car

Nancy Billanti

Recently bought a vehicle from here. Was very pleased. Be sure to ask for Ryan Gilleran. He did a fantastic job helping us.

Jacqueline Welsh

My salesman was knowledgeable and not pushy. Sold me the car and I had no intention of buying anything that day.

Jack & Donna Shamblin

Took car in to have a new battery installed. Service is a bit pricey, but you get what you pay for. Alan is very knowledge and helpful!

Terry ray Gross

Salesman are extremely helpful. They can't push vehicles down hour throat they will tell u the truth about your situation when it comes to getting g a loan. All together a great place go buy a car.

bobbydailey66

Thanks to CC and Jeremy for everything. You guys know i was out of my mind busy with a lot of personal stuff but i also had to get my lease turned in and a new car bought. You made everything so easy for me and my family with you patience and understanding.

Jacquie Kraus

These guys are so great I can't say enough about their professionalism and friendly thorough services! I usually come in a little late and this time they took me on a Friday afternoon before my cross country trip and was able to service my car with oil change and tire checks. It turns out this was all under warranty and although her friend said to me oh you're going to pay a pretty penny, it turned out to be completely covered by my warranty. I really trust these guys for the two years I've been in town. I won't go anywhere else

Joseph Gollie

My experience at Moses was very good. The salesman did an outstanding job. All other areas I experienced were great.

Wayne Rich

Great used car department and management

Victor Lantz

They treated me great and gave me a fair deal. You can’t beat that. Kevin Campbell was my salesman. He was awesome!

Larry Millsaps

Price was great as was the salesman.

Mary Ellen Jones

Called on Monday, had an appointment Tuesday. Dropped car off at 7:30 = it was ready before noon as promised. Thumbs up.

John Smolder

Sales did everything to get me the best deal on a vehicle they didn't have in stock and bent over backwards to get it for me. Great Experience.

Priscilla Seiwell

Good service nice waiting area

Ted and Lynn Elliott

Received very good service in a timely manner. The Service Manager notified us when our vehicle was ready and was courteous.

Leslie Jordan

Fast and friendly service. My oil change was done within 30 minutes and the shuttle driver was available when I needed him.

sandra l conner

Clean, professionalism is quite apparent, employees do a thorough job , at least all the ones I encountered. I was treated very well.

Tom Cooper

The professionals at Moses have always treated me great.They have been my first and only stop when it comes to buying vehicles.

Donna Abel

Great, as always! Would not think of taking this car anywhere else! I bought a Camaro at the dealership there three weeks ago, and , when it's time, it'll come to you for service too !!

Mike Mullins

GMC Service is Top Notch! They do things right and will take good care of you.

Jim Withrow

The only issue is that it seemed to take too long. 1 1/2 hours for oil change and tire rotation is too long.

Steven Stout

Pushy, but they are selling cars. Nice selection. Rather friendly in spite of themselves. Way, way too slow.

Nathan Monk

I’m at from North Carolina and my 2017 gmc needed service work while I was headed to Ohio. Bill and the whole service department exceeded my expectations and help me with my travels. Great dealership to work with.!!

david deyarmin

It was definitely a long drive to go pick up my new vehicle but still a good place to go really enjoyed the people very nice.

Annitta Robinson

Fast and friendly service.

Christopher Mitchell

Body shop did an outstanding job with my Acura. Two weeks like they said. They are about their business in the only 2 story bodyshop I have ever seen.

Eric Stover

The GM David Fields took good care of us. They were slightly understaffed due to COVID but they made sure we always had someone taking care of us.

Bruce Larimer

Came down from Ohio because the prices could not be matched in Ohio, it was a good experience overall, no pressure and everything went smooth and within reasonable time

Kristie Fields

Great sales department! Met and exceeded my every need, they went out of their way to make my purchase an easy one! Love my Cadillac!

Janet Leslie

Excellent service department. Never a hassle, always helpful. Greg is so professional and friendly at the same time. Thanks.

Mike J

Great place to service my GMC Canyon.

James Smith

Great experience, effective and efficient operation. Service staff were very professional!

Darrell Smith

The guys took the time to explain to me all the different issues with my vehicle and did not pressure me into getting the work done at this time.

Jack Cavender

Professional & courteous experience with all

Bryan Elkins

Courteous and efficient. Would recommend to my friends.

Robert G. Wolpert

Always get professional service and friendly staff. Quality workmanship and competitive prices.

teresa tarr

I really liked the young man who sold me my SUV. Very personable.

Jim Olson

Very professional and rapid response; I have purchased four vehicles from Moses and they have always done an excellent job.

Bunny Hicks

Excellent service! Went in for oil change and was telling him about an issue I was having with my gear shift and they fixed that while I was there!

Willard Willis

Service department was considerate to my concerns over my vehicle made the necessary repairs in order parts that need to be replaced very happy with service and Personnel at Moses Cadillac Buick

Coal Mountain Bulldogs Derick Arthur Geiger El

Wow the waiting area is exceptionally clean, the maintenance area is as well. So I watched ESPN and treated myself to a cup of coffee fresh out the keurig.

Emma Brown

Excellent Dealership would go there any time I wanted a good deal .The people were fantastic and friendly made you feel right at home .would recommend Moses to anyone..

Gary McCallister

Good job

heather zuniga

quick, pleasant, and painless. helpful staff. very courteous. Very pleased with how smooth the process was completed.

Larry Rogers

Great service, timely service. Technician came out and explained what was wrong with my truck.

Connie Tenkhoff

Prompt, courteous, professional service. Car was fixed when promised and shuttle service was excellent!

Aaron Thompson

My advisor Greg was very courteous and quick to get my vehicle serviced and me on my way.

Dickinson Gould

Very good service and communication.

Edward Brown

Friendly, fast service, and appreciated. Thank you.

Allen

Jared and Mr fields are awesome at what they do.

Colt Sandoro

Staff was friendly, vehicle was ready ahead of schedule and ready to pick-up when I arrived.

James Townsend

Although I was not approved for car loan the fact that the staff was very courteous and very professional made me approve of the dealership thank you very much Moses Cadillac

Joellen Greenlee

Greg is the best service guy ever...

Jonathan Dunn

Jeremy was extremely helpful will continue to shop here from here on out! Smooth transaction everything went great!

Christopher Bailes

Jacob Skinner made the buying experience quick and very easy. I will come back the next time I am in the market for a vehicle!!!!

Bill Jones

Everyone was courteous and very helpful

RAYMOND RIDER

work completed at promised time cashier had keys and paper work ready - very satisficed with quality and staff was very friendly

Melissa Gibson

Process was smooth and professional

J Dub

Allen Green is my service writer. He always takes care of me an my vehicle. Excellent job.

Nicholas Kay

Communication was great and repairs were completed in a timely manner.

Mike Moore

Great sales experience

Larry Curry

Had a very nice time. Sales people great. Bought a nice car also. A red one.

That Boudoir Girl

Greg and the rest of his team were friendly, efficient and respectful, as always!

Marie Prezioso

They were right on time with my appointment. Received good service and the people were very nice.

Andrew R Ceperley Sr.

3 trips to get correct part, then service was performed very well. Overall 3:15 hours expended.

PATRICK CLAYTON

The service was excellent I was in& out very fast and my car is doing GREAT Thank You

JoBeth Greene

Ryan Gilleran this was the best experience I’ve ever had purchasing a new car!! I recommend Ryan and this dealership!!

Valerie Taylor

Always friendly service

James Lanham

Moses was great didn't hide any fee's and was helpful the whole time

Norman Daniels

Excellent service. Great place to buy your next car.

Roger Morillo

Best Moses Service around , nice people, good prices , I wish Fiat in Saint Albans where like them

David Wilkinson

Quick service and quality service. I will return.

ROBIN BUSH

Very pleased with the service that I get at Moses!!!! Alan is wonderful and always takes excellent care of our service needs!!!

Paula Vineyard

friendly staff and they are following COVID protocols for safety of customers.

Pamela Dalton

We always receive friendly, professional and courteous service.

Wild Man

My salesman was extremely helpful and knowledgeable about the truck I was looking at!

David Young

It was super very friendly couldn’t ask for better people to work with

T Bake

Service performed was on time, as promised and completed professionally. Mr. Green is very kind and professional

Kayla Curry

I had a great experience, staff was polite, service was quick and reliable

Bruce Dickson

Very prompt and professional service on 2015 Yukon Denali XL.

Chris Kirk

Good, but they didn't wash the vehicle like they're suppose too.

Jeffrey Purdy

Greg and the service team always take care of my GMC truck.

Rebecca Rhodes

Very friendly. Worked to meet our wants in a vehicle at the price we wanted to pay.

charles warner

ALL THE PEOPLE I DEALT WITH WERE INFORMATIVE AND VERY NICE.

Steven Ghareeb

Mike and Dave did a great job getting us exactly what we needed!

Jonah Grounds

Could not ask for a more friendly and helpful bunch of people thanks again

Carol Blankenship

Very nice clean service area. Friendly and accommodating staff.

asam0519

Great service

Donald VanLehn Sr.

Very pleased with my resent visit. Moses will go that extra mile for you.

Antino Thompson (CBDC Drivewealth LLC)

I have always dreamed of owning a luxury car

Scott Price

Thanks James May! Recommend James in Charleston WV to anyone looking for a vehicle!

Debbie Allen

Took our daughters car in for a problem. They fixed the problem plus tweeked some issus they noticed . They filled the windshield washer tank and cleaned the car. Wheels and rims were shining. They did everything in a nice timely manner and the car seems to be doing great so far. Moses service in Charleston is Number 1. When We shop for a new car, truck or need service we will remember Moses Service downtown Chas. Thanks you guys. Job well done. Merry Christmas

Judy Dobbins

We were very pleased again with the service we received.

Douglas Toliver

Professional, courteous and informative staff always makes coming here a breeze!

Tonya Farley

Fantastic Service. The BEST Service dept. that I have ever been to.

White Indian

Great service thank you C.E Chaffin and diesel tech in service

Paul Pritt

fast and friendly staff

Kate Shamblin

Quick and easy drop off and pick up.

Greg Harkins

Super fast and friendly service

Tina Stone

Great. They even washed my car.

Jerry Comer

Excellent sales and service,Good place ,good people.

Diana

Friendly efficient service

SirMcSqueak

Great prices on some amazing vehicles

pointdexter63

Outstanding service and great team at Moses!

Nsthan Lawler

The car I wanted is not made any more

Terry Martin

Very pleased. Very professional.

larry edmonds

excellent-timely and as expected-positive greeting

Sam Sung

Moses gives service an extra dimension!

Richard Boggess

Great people, great dealership.

Carrena C Rouse

Great service and timely maintenance.

Ryan Hughes

General Manager will do what he says he will do!

Ramin Mirzakhani

Attentive staff and great service.

John Murray

Friendly staff!!!!!

Illora Fielding

Great people. Very friendly.

Rebecca Bowe

Oil change, and they washed my car!

rick dimitroff

Extremely great service!

Chuck Lambert

Great customer service!!!

Mike Tincher

Michael Tincher is awesome.

irene shamblin

Quick easy pleasant people

Harley Weaver

Great Service, Great Personnel, Great Experience!!!

Sandy Currey

Excellent, efficient service.

The More You Know

Excellent customer service!

Deonna Graham

Very pleased with the service

Everleigh Skinner

Jacob Skinner is the best!

Wayne Hughes

Quick and convenient.

Jacki Welsh

Fast and friendly

Daniel Campbell

Good

Steve Howell

Excellent assistance, excellent service!

Chuck Hamilton

Prompt, expert service

Chris Deweese

good job and quick

Mark B

Great Customer service

Latisha Cardwell

Great service as usual!!

Brian Larrigan

Had the parts I needed

Ed K

Awesome staff and service

D. Burrells

Great service!

T Moore

Great Service!

Jason Legg

Everything was Awesome.

Wanda Stull

Was very satisfied.

Marty Green

Fast and efficient

Guy Wilson

These people care about you....

Gregory Martin

Fast service,

Heather Carte

great service

Michael Jones

Fast and easy

J Beamon

Service was great

Gary McClain

Great experience

Wynn Young

Pricey

Noahs Chillin#13

Expensive

George Mitchell

Good service

Jackie Adkins

Great service

James Wiley

good

Tina Mitchell

Nice salesperson

Carolyn Rabalais

Prompt

Jordan Riggs

Fast service

Ben Barkey

Professional

Tammy Butcher (Tammy)

I purchased my 3rd vehicle from Moses on 4-12-2023. I was in a precarious situation with my trade-in and Moses staff could not have been more helpful and understanding and made what would have been a very stressful situation peaceful. The salesman, David Banda, spent two days with me and went above and beyond to make sure that I chose the perfect vehicle for my needs. He obtained a car in a different color and style to compare, allowed multiple test drives, showed me comparable prices, and helped me reach a deal I was happy with without one ounce of pressure to commit. The finance manager was easy to work with and gave options and explained everything in depth. All of the staff were friendly! I highly recommend this dealership and will go back again in the future. Again, ask for David Banda-he was excellent and just a great guy to work with:)

Dustin Strickler

Tim was great to work with. Everything was well communicated and laid out for me. I just wish you were closer for regular service! Thanks, Dustin

John W Estep

The body work looks great. It is a brand new truck ( 2023) . Looks new after the Work

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