Reviews of Astorg Auto of Charleston. (Car Dealer) in Charleston (West Virginia).

Astorg Auto of Charleston

305 Reviews

177 Comments

Car dealer

Car dealer

5 Dudley Farms Ln, Charleston, WV 25309, United States

Description

Information of Astorg Auto of Charleston, Car dealer in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Astorg Auto of Charleston

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Reviews of Astorg Auto of Charleston

Nicole Shepherd

Jason was wonderful to work with! We were able to do my pre-approval over the phone, the vehicle was clean and detailed for me to test drive. Paperwork took less than 15 minutes. Overall a great experience! I will definitely be a return customer.

Sierra Hess

Jason was so great to work with! He was extremely patient and never made me feel like I was taking too much time with my decision. He listened to what I liked, what I didn’t care too much for and answered all of my questions. I’m so happy with my new car and very thankful for the help!

Brooke Garrison

My fiancé, Miguel, and I had the best experience purchasing our new Volvo from Astorg Auto. Johnathan Sinnett went above and beyond to meet our needs, and the entire staff was super helpful in getting us setup. 10/10 recommend purchasing your car from here.

Chris Cole

You buy an experience and quality, when it comes to Astorg. If you are looking for a true honest person that has years of experience, and exceptional knowledge on every piece of inventory, go see Jason Hager. After calling his cell, discussing everything I’m looking for, he narrows it down to options that fits perfectly. Truly gives you everything to make the perfect decision for your needs, and handles you like a friend, vs just another client. He is what all salespeople in this industry should aspire to be. Landon & Rusty just further added to the experience with fantastic & quick financial paperwork service. I have truly never walked away from a vehicle deal, 100% stress free & completely satisfied, until working with these guys. They may not have the cheapest price tag on every vehicle, but just let me say, their prices are underdone when you factor in the service and quality. To me, that’s worth a great bit. Without hesitation, 5 stars.

darlene naecker

My experience with Jason on the purchase of my CPO 2020 Mercedes 350 GLE was fantastic! I've never purchased a car long distance and had many questions which is responded to quickly. He made the process effortless and loved the 25 minute detailed walk around video of the car and of course delivery. I will definitely be back and recommend him and Astorg to others. Thank you!

Mardi Daykin

This was my first time purchasing a vehicle sight-unseen and Jason made it all possible. I live in Michigan and given the used car market in late 2022, Astorg in WV was the closest location with the vehicle that I wanted. Jason made a very detailed video of the vehicle I was interested in, pointing out every tiny mark on it so that I could know exactly what I was buying. He also patiently walked me through the purchase process numerous times, answering questions and providing options on how to have the car delivered up to Michigan, including driving it himself (!). I really appreciate his efforts to make me feel comfortable with making such a large purchase from a long distance. The epitome of service. I highly recommend! Plus, I LOVE my new, used GLE400! Thanks Jason and Team at Astorg!

Julie Dawson

Jason Hager was really great to work with, I wasn’t sure exactly what I wanted, he was super helpful. We looked at several options and he ended up finding the perfect car for me. I absolutely love it!! He made the entire process from beginning to end fun and easy. I highly recommend Astorg!

jenn crickard

Excellent customer service. Sean from the Parkersburg office spent a lot of time with me searching for the vehicle I wanted. He drove to Charleston to meet me at Astorg there, and test drive what ended up becoming my Volvo V60. The entire team in Charleston and Sean made it a breeze to purchase our car. I had been looking for months, and had been given the run around at so many places. I wanted to spend my money in West Virginia, and was so happy to finally find exactly what I wanted here. They took great care of me, facilitated everything, from test drive, to financing, to their concierge service to demo the car and its features. Super useful. They also sorted my license plate so no DMV required. Huge. I am overly pleased with what service the team at Astorg provides, and am a lifelong customer now for sure. Exceptional service, beautiful vehicle. Thank you guys, for everything.

Laurie Walles

I recently decided to purchase a 2019 Audi A6. After looking at vehicles within 500 miles of my home, I discovered one at Astrog Auto in Charleston. From the beginning of the process to the delivery of the car, the customer service was outstanding. Jason Hager was phenomenal, as my internet salesman. I've never purchased a car online and he led me through it with honesty, integrity and professionalism. Multiple videos of the car prior to driving down to see it, every question promptly answered and even volunteered to have the car brought 300 miles to my driveway for a test drive. When I finally saw the car, it exceeded all expectations and was as described. I've purchased many cars and never had such an outstanding experience. My next car purchase will begin with a call to Astorg Auto and Jason. Don't be afraid to buy online from him. So rare to experience the great customer service like we received from everyone at this dealer.

Amit Patel

I bought a preowned S class from Emily Cherry from Astrog Auto of Charleston. She was amazing ! Took personlized pics of the vehicle for me as I was out of state buyer from Texas and kept great communication through the purchase process. Cant recommend her enough ! Thank you Emily and Astorg Auto of Charleston for helping me get my dream car !

Jenna Gale

We have worked with Ryan at Astorg countless times, and each experience is smooth and painless. From driving hours to deliver a vehicle personally to checking in to see how we like it, the customer service he provides is exceptional!

Jeanne Roberts

Always a great experience with these folks. Our car guy is amazing. Nothing but good things to say about Eric Slusser and Astorg. Thanks for the service.

Clip Cluch

I had a great experience buying my new Volvo at Astorg.. Leroy was my salesperson and he was a great help in my choosing the car I bought. Thanks for all your help Leroy.

Jim Radcliffe

Enjoyed meeting Micheal, in parts dept. Service representative was polite and helpful. Excellent experience. Jim Radcliffe ASE since 1995 Parts Professional since 1969

Jason ly

Top tier service from the internet sales department and the finance department. Professional as hell and went above and beyond. Ask for Jason and get ready for a smooth experience

Sean McClure

I have dealt with Ryan Gilleran at Land Rover on multiple occasions purchasing and selling vehicles. This guy makes it such an easy process and takes care of his clients after the sale.

blake carver

Purchased a Chevy Silverado out of state. Price was fantastic. I love the zero negotiation approach. Shows their are willing to put their best price forward and take care of their customers. Justin assisted us greatly in the process, and had a driver bring the vehicle from 3 hours away. The purchase was easy, we applied for credit online, got approved quickly, and rates were VERY competitive. The process was smooth, and we were informed all along the way. Justin even took the time to send us a video walk-around of the truck. What service!! Kevin was our salesperson and was on standby for any questions. This was the best car buying experience we’ve ever had. Astorg Motors definitely deserves this 5 star review!

Travis Nesbitt

Just worked with Luke on our 2nd… then 3 days later our third Volvo purchase. Luke worked with my for weeks while deployed ensuring that I got exactly what I wanted. He was fair, honest and so helpful. I also have to shout out to Chris Myers and TA Davis for fighting for my military benefits with the DMV. Most people would have just said no and moved on. Not everyone has your dedication and ethic! Anyone can go out and buy a car, but when you work with this team you become part of the Family. @TylerAstorg, I know you guys don’t have a dedicated military team but as much time and effort as these guys have put in with us, I would say you could check that block. I hope this message makes it to the management. Luke, Chris and TA, We appreciate you guys. Volvo is what brought me to the dealership, but you guys are the reason I keep coming back. (Literally I came back three days later) Thank you for everything you do! Feel Free to contact me for questions or call Astorg Volvo of Charleston and ask for my friend Luke Sanson. -Travis Nesbitt -2021 Volvo XC60 -2022 Volvo XC90 -2022 Volvo XC90

John M

Landon and Jonathan went out of their way to make a deal work for me and I live in Massachusetts so image what they will do for you if you live in the area! I would seek them out to purchase another vehicle. I love my 2019 E-450 C P O . Thanks again guys!

Abigail Cornish

Update* his name is Jacob and he’s AMAZING Only reason I’m leaving this review is for a tall skinny younger guy that cleaned my car. It was a Jeep Compass. I called the lot and they didn’t care enough to tell me a name to come back to leave a tip. He cleaned my car so well and it’s bothering me I can’t pay him.

brian stansberry

I arrived at dealership unannounced to see the vehicle of interest in unprepared condition. To complicate issues more, my contact was delivering a new vehicle out of state. So you could imagine this situation would be confusing at best! Wrong, I was immediately greeted and taken to vehicle. It was as described to me online (I reside 2.5 hrs. away from dealership). The car was immediately moved to the detail shop. I was taken to the sales office, paperwork was filed, documents closed. The vehicle was cleaned, prepped full of gas and ready to go upon leaving the office. The remarkable part, it took only 1 hr. This is truly a large accomplishment that can only be performed by a group with excellent teamwork and experience. Job well done!!! I was truly impressed and will consider Astorg for any future purchases. Many Thanx! PS - While negotiating online for this vehicle - they offered to deliver vehicle to my residence 150 miles away. I wanted to preview it personally, This my friends is customer service at its finest.

Kayla Facemire

I can't even begin to explain how amazing everyone at Astorg Auto is! Gerry Flynn is the absolute best, and all car salesmen should strive to be like him! In some cases, buying a car can be difficult, but when you buy through Astorg, I can assure you, you will never have a bad experience!

Betsy DeBord

Best car buying experience I’ve ever had. The customer service at Astorg of Charleston is impeccable. Completely transparent about the history of the car, no haggling on the price, and no pressure throughout the process. Jason Hager, our salesperson, stood in the pouring rain so we could look at a car. I can’t say enough good things about Astorg, but I can say I wouldn’t buy a car anywhere else!

Bob Young

Excellent service of my Audi. You will need to arrange a loaner 3 weeks in advance, and their shuttle radius is 10 miles from their dealership. My first two 10,000 miles services took 4 hours each. They have a comfortable waiting area with Wi-Fi and snacks.

Floris Serna

Went to Astorg auto of Charleston with an ongoing issue that other dealerships would not take the time to further investigate. From the moment I contacted Tyler he got the ball rolling. When I arrived Cody was professional and addressed my concerns immediately he brought out the mechanic Richie that would be inspecting my vehicle Richie waisted no time to test drive my vehicle and provided me with step by step instructions of what he suggested I should do. I was able to get my car fixed with exceptional service. Extremely grateful for all the staff at Astorg, you guys are the best!

C. Hodges

This is the third Land Rover I have purchased from Ryan Gilleran at Astorg of Charleston. Ryan is very knowledgeable and makes the car buying experience relaxing. Even after the purchase he keeps in touch and builds a lasting relationship. You will not experience a better car buying experience. If you are in the market for a car, I highly recommend Ryan and Astorg of Charleston!

David Bailey

I have been a customer since 2003 having purchased 8 vehicles and just took delivery of my newest one; Ryan Gilleran is the best of any of the sales people i worked with. I favor Jaguar and Land Rover vehicles; with Covid, the chip mess and other supply chain issues, Ryan worked with me for months to acquire a firm order for a 2022 Land Rover, knowing how uncertain being able to get one would be. He was patient, explained things very well, was responsive, never impatient, and, kept me up to date at each step of the way once we received a confirmed order from the UK. He really made the entire experience "fun"! When the vehicle arrived, he sent me photos, had it prepped and drove it to my house (140 miles) with all the completed paperwork to close the deal. There were no surprises or last minute issues at all. I highly recommend him if you are looking for a vehicle; he will not disappoint you in the least!

Fadi Skaf

Very good service, I needed annual service and my check engine light was on. Mr. Philip Young reached out to me and made sure to schedule the service appointment. He also followed up after the service to make sure everything was good. Thank you Mr. Young!!

Beth Clingan

I could not be happier with my purchase from Jason. After a nightmare experience with purchasing a lemon from Vroom, I was hesitant to purchase another vehicle without test driving it/seeing it in person first. Jason provided 5-star service from start to finish. He tolerated my incessant text messages and calls, sent me multiple videos of the vehicle, and disclosed even the smallest flaws so there were no surprises when the vehicle arrived. He was very professional, knowledgeable, responsive and honest throughout the entire process. He far exceeded my expectations and has earned our family's business for life! A night and day difference from my experience with Vroom. And if you're considering Vroom, please, please do yourself a favor and call Jason instead.

Tyler Sharp

Bought a 2022 Volvo XC-60 from Joe, Chris, and Leo. All were professional, respectful, and helpful. They took the time to answer my questions, but were not pushy. Would definitely return to buy from them again!

Chris Cendaña

Some common core values of businesses striving to have the best service are: 1) make the client feel like they are priority #1 2) have full transparency (no games) 3) if something bad happens, make your client feel whole again Long story short, something unfortunate happened with my new (used) vehicle that required some extensive engine work early Monday morning. I contacted my trusted salesman at Astorg Auto of Charleston, Steven Reese that morning, explained what was going on, and basically he said, “Say no more.” Granted, I wouldn’t have purchased the vehicle without a full warranty, so rest assured it was covered, but Steven: - secured a super nice loaner - had it dropped off at the house that afternoon - took my vehicle back to Astorg - inspected, identified, and fixed the issue - tested the car - brought it back home... ...all by Tuesday at noon. Astorg Auto made me feel like priority #1, made my situation whole within a day, and did it with a smile, all complimentary. They don’t play games, people, and for that, they’ve won my business. Thank you Steven and whole Astorg crew!!

Kenny Fly

Astorg has made buying a vehicle an experience unlike I’ve ever experienced in the past. Their no hassle pricing was thousands under blue book value. Our salesman, Landon, has checked up on us several times since purchase and even set up an appointment to have the vehicle serviced to fix a minor issue found at the time of purchase. I highly recommend Astorg and our salesman, Landon. I won’t purchase a vehicle anywhere else in the future.

micki flowers

The best car buying experience ever! Kevin Campbell was my salesmen and he was AWESOME! I inquired online about a vehicles availability. Kevin calls in minutes to let me know yes it was available. I was stuck at work and couldn’t get to the dealership before they closed. He brought the car to me so I could look at it and test drive it!!! This also allowed him to gather all he’s info on my trade in. I decide to buy the car and he sends me a link for a credit app. Next morning I get a call with my Finance options, paper works gets drafted and I get a text from Kevin letting me know everything is ready to go. I Go to the dealership and it maybe takes 10 minutes to sign my paper work and the keys are my hand ready to go. The Car is already detailed and filled up. For me the worse part of buying a car has always been the time consuming process. Not here, this was a 5 star wonderful experience, thank you Kevin

Jeff Brewer

I was an out-of-State purchase with a tight schedule. Dealt with Kevin Campbell in sales all by phone. Absolutely the best vehicle buying experience ever. Kevin was very proactive from the first time I reached out to his dealer. He did a quick video from his phone, a “walk around” of the overall condition of the vehicle before we advanced the deal any further. Afterward we moved forward and he provided all information one would ever need when considering buying. A pleasure to work with and, when I arrived in West Virginia, the actual transaction took just minutes and we were back on the road. I live over six hours away and would definitely consider purchasing at Astorg again.

Shaaf Mahmood

My experience with this dealership has been pure perfection. From the sales staff to management; every single concern I had was assuaged and handled professionally. I’ve never bought a vehicle from out of state, and as this was quite an expensive car, I had plenty of trepidation right from the start. I can say this about Astorg and Diana (my sales rep): This is how all dealerships should operate. Literally every part of the transaction was smooth, they were honest and transparent with me, and they went above and beyond to make sure I was a happy customer. I WILL be buying another car from them when the time comes, and I think if you’re looking at cars from them, you should too. P.S. Ask for Diana! This entire experience was a 10/10 for me :)

Michael Addison

I live in South Carolina but found the car that I was looking for at Astorg, 350 miles away from me. I hate dealing with car salesman because, for me, it usually feels like they could care less about me being happy with the experience or the vehicle. They just are interested in closing the deal. I worked with Kevin and I found him to be truly interested in being a salesman that makes lasting relationships with his customers. He intuitively knows that it's not about closing single transactions but rather making a connection that will involve many transactions from his customers. After signing the paperwork, I came out to find Kevin speaking to my wife about common interests that we share outside of buying cars. I have never had this experience when at a car dealership. Not only do I love the vehicle that I drove 350 miles to get but I will definitely reach out to Kevin and the fine people at Astorg for future vehicles. The followup after the sale was another surprise because it wasn't a secretary or a letter that I received but personal contact from Kevin. I'm pleased to say that while buying a car, I left with a car and a new friend. Thanks Kevin and Tyler for a job well done!

Melissa Williams

We dealt with Larry at the Parkersburg location. Although most of our communication was by email or phone, I still HIGHLY recommend him. He was very professional and courteous. He was patient with my husband and I till we decided what we wanted. He worked with us in every way possible. He made sure we had a pleasant experience. He met with us twice to view the Jeep since we live more than 2 hours away! He went above and beyond excellent customer service. For this we will be loyal customers from now on!

C Hall

First buying experience with Astorg, had been a Smith customer for years. Jasper was a rock star in offering an option that worked out perfectly. Wife loves her new car! Great vehicles, very attentive staff. Glad to see them pick Audi back up locally. 4-Rings for life!

HeyPaw

They make car buying easy. They gave me the royal treatment. Not only did they deliver my car to me, they helped me learn new features. They went above and beyond to make this experience stress free. I’ve always enjoyed owning a Mercedes and will probably always own one, especially now. The valet service is indispensable.

Tenisha Cline

Salesman, Eric Slusser went above and beyond to ensure I purchased the vehicle that would fulfill all my needs and wants. He was very patient with the process which took over a year, and I’m thrilled with my new automobile! I got a great price without having to negotiate, and the service I received was just exceptional. I can’t say enough good things about Astorg Auto. Shout out to the manager, Jeff Carpenter, who also helped along the way as well as Product Concierge, Austin Giacomo, who ensured I understood how to operate all the bells and whistles in my new ride.

Stacey Ellison

I own my very first Volvo and just had my first experience with the Service Department and am absolutely pleased and impressed! Lee kept me informed the whole time they had my vehicle of the work needed and suggested repairs that were budget friendly. He was extremely knowledgeable, honest and was patient with me while we communicated. I'm sold on the brand and this experience is one of the reasons why.

Denise Morris

If you are in the market for a new car I highly recommend Gerry Flynn & Astorg of Charleston. This was the best auto shopping experience ever. We just stopped by to "look" and later that day we drove home in a beautiful Audi. Gerry is very knowledgeable & made sure the process was stress free & easy for us. We are very pleased with the personal service we received & we are very pleased with our new vehicle. Thank you Gerry Flynn & Astorg of Charleston.

Alysia Browne

I had the pleasure to work with Steve Reese during my recent car buying experience. He was very knowledgeable and attentive to my needs. He was very patient and made sure I was completely satisfied from the moment I test drove my car up until the final purchase. The other staff at Astorg Auto were just as pleasant and friendly as well. I highly recommend the Astorg Auto dealership, especially if you are looking for a nice luxury car or SUV. If you are looking for a dependable reliable sales person, ask for Steve Reese.

Arif Chowdhury

Jordan provided OUTSTANDING customer service! Well beyond exceeding customer expectations. Couldn't say enough for his quick responses to my inquires, even after purchase, especially since the purchase was from out of state. Add to that, he personally delivered the car to me - 250 mi away...and within days of agreeing to purchase it!! Couldn't say enough about Jordan and the rest of the team at Astorg. There are plenty of Audi dealerships around the Dayton and Cincinnati areas, but I may have just found my go-to spot. Will be sure to recommend them to friends and family.

Lynn Williamson Hastings

Jordan “internet sales “ took extremely good care of me. The price was fair and the customer service impeccable. I purchased a black Range Rover it was easy and priced fairly. I was in and out in no time. I would recommend this dealership for your high end purchases. Lynn Hastings.

Brad Smith

I purchased two vehicles from Astorg / Volvo over the last month. Jordan was very helpful and the entire dealership team were great to work with. One used and one new Volvo, both with trade-ins that were valued via messaging/email without a visit to the dealership. No surprises except some of the extra effort and preventive maintenance that they put into the used Volvo before delivery.... Thanks Astorg!

Candida Foster

This was one of the best car buying experiences we have ever had. Steve went above and beyond our expectations. He even stayed late 2 days to make sure we had everything we needed. I would highly recommend this dealership and because of their friendliness, we are now the proud owners of our first Rover. Thank you so much!

REBECCA BECKELHIMER

We had the very best sales experience ever with Jason Hager when we bought our car! Thank you so much and highly recommend him!

Brian C

Purchased a car today from Kevin Campbell and had a great experience. There was zero pressure, no haggling necessary, no games, Kevin made sure I spent plenty of time behind the wheel so that I could be sure I was making the right decision and he pushed to get me a better finance rate than what was initially offered. I'm happy with the price, happy with the car, and happy with the experience.

Cheryl Wilhite

From the moment my husband and I walked into the dealership until we drove off the lot in our new Jaguar F-Pace, we were treated with the upmost kindness and respect. Our salesman, Brian Lister, was very courteous, knowledgeable and highly professional. He was patient and answered all our questions and addressed any concerns that we had. If you are looking for a new vehicle, I highly recommend you check here first! Our entire experience was very pleasant and took only two hours to complete. We have found our forever home for all of our future vehicle needs. Customer service is outstanding and this alone is invaluable.

Jeri Ray

We had been looking at convertibles for about 3 months and when we made it to Astorg there were several vehicles to drive and choose from. Jerry "Mate" Flynn was our salesman and he was patient with us and very informative about the cars and our choices. Mate was even able to take our Harley Davidson as a trade in, which we were nicely surprised about. Once we made the decision, then we met with Jasper, and within hours we were driving off with our new Audi A5 Cabriolet convertible!! This has been a very pleasant buying experience and we feel we have made new friends too.

Laura Barno

Astorg Auto made my car purchasing experience so stress-free and pleasant! Steve and Chris really worked hard to make sure I got the car I wanted. I love the car!! The best thing is, I know that these fellows will ensure that any service needs I have in the future will be handled with the same care and attention to detail. Thank you, Astorg!! I could not be happier and look forward to a long relationship!

Valley Health

This dealership was so easy to work with. Ryan Gilleran was extremely responsive & most capable in answering all of my questions. He took the time to understand my needs & preferences in a vehicle, & he gave honest advice when I asked. The entire team I dealt with was terrific. I will be a repeat customer for sure!

Joe Jalinsky

I purchased my first used car in many years and I brought it on the internet! My salesman - Steven Reese was fantastic from the phone calls where he answered all my questions promptly - to providing me with photos and videos of the Jaguar XF I wanted to purchased. Once I had all my questions answered, I booked a flight and I was at Astorg Auto the next day. My experience with Steven at the dealership was outstanding, and I was driving my Jaguar home by the afternoon. I would highly recommend Astorg Auto and Steven Reese for anyone looking to buy a car.

Michael Robinson

Very service oriented. Always listen to your concerns and take care of them. Great sales department and service department. Best place to buy a Mercedes and have it serviced. I have many choices living in Ashland to go either to Charleston, Cincinnati or Lexington and I choose Charleston. Thanks guys!

Kylan Wilson

I can not say enough great things about my experience with car buying at Astorg Auto of Charleston. Brian Lister was our sales person and is just simply amazing! He was very knowledgeable and was able to answer any questions I had. I 100% recommend Astorg Auto and Brian for anyone looking for a new vehicle!

Meghan Norris

By far the best experience at a car dealership. Everyone was extremely friendly and efficient during the entire process. Not only that, but very accommodating considering we had 2 children with us as well. Hands down would choose to buy from them again.

Jean Frame

My husband has owned several Land Rovers. This was my first experience. Brian Lister and Ryan were great to work with. Excellent communication and a speedy deal. Highly recommend

Allan Adams

Gary Parsley was my sales agent. It was the best experience I have ever had buying a car. Gary answered all my questions and was very knowledgeable about the Audi brand. I will definitely buy another car here and will send anyone interested in buying an Audi to them.

Bradford Violette

Dealership was upfront, communicative, and extremely attentive. Bent over backwards to make me feel important and consummate the deal. Steve Reese was excellent and even drove/delivered the car to Charlotte NC during Covid. Highly recommend!

Lisa Beall

This was absolutely the best car buying experience we have ever had.....and we, too, are in our 50's. Everyone we were introduced to was extremely helpful. They even set everything up for me on my phone. They went above and beyond! My husband and I will definitely be purchasing all of our vehicles with Astorg Auto of Charleston!

Brian Sloan

Traveled over 3 hours to look at a car in the used car lot. Kevin did all he could to make sure our trip was worthwhile. We were very happy with the overall experience and would definitely recommend this dealership!

Michael Phelps

Astorg service is great. They couldn't be nicer! The car is always serviced exactly as it should be and returned clean and ready to go and on time. I highly recommend Astorg to anyone searching for an honest, reliable and professional car dealer who treats you right from the day you purchase your car and at every service visit.

Carmel Allen

I have been an owner of a Land Rover LR2 and LR4 HSE for the past 10 years. Recently decided to trade in and purchase a Range Rover Sport. John Brown, at Astorg Auto of Charleston, went as I mentioned earlier, above and beyond to help me every step of the way. Very knowledgeable and eager to answer any questions I had. I was specifically looking for a Range Rover Sport Supercharged V8. He found me the exact car I was looking for. My entire experience with John Brown and Astorg Auto was fantastic. I would definitely recommend Astorg Auto for the purchase of your next car. Looking for the best deal and friendly service? Go see John Brown!

Atul Sheth

Couldn't have had a better experience with Astorg Land Rover. I worked with Jordan and Tyler on a pre-owned RRS. I live in NYC and have not owned a car in 10+ years. The dealership took a mint 2012 RRS on trade with 37k miles on it. I have been searching for a clean, older body style RRS and this was the nicest I came across in my long search. They were extremely patient and answered all my questions (I had a lot!). I bought the truck without test driving it and had it shipped to Brooklyn, NY. The truck was better than described when it arrived and they now have a customer for life!

Anastasia Allen

I purchased a 2019 Subaru Outback in January 2020. The vehicle was in excellent condition, as described, and everyone I worked with at Astorg went out of their way to be friendly and helpful. The entire process was straightforward and stress-free. I highly recommend Astorg Pre-Owned.

Rebecca Weaver

We have nothing but great things to say about Astorg Auto! Mr. Brown was extremely helpful and knowledgeable in the purchase of our new Volvo. He spoke with us at length over the phone answering any questions that we had. We do not live in West Virginia and the process of getting the car to us was painless. He made sure that I understood ALL the options on my new Volvo before leaving the city. Do not hesitate to purchase a car here! Thanks again Mr. Brown!

Ronald Area

I recently had a major repair on my 99’ Jagaur. Days later I receive a call from the Service Department informing me I was overcharged and a refund check will be mailed to me. I appreciate Astorg Auto’s honesty and service. When I am in the market for a new vehicle, Astorg Auto will be my first stop. Thanks. Ron Area

Landon Moore

By far the best car buying experience I’ve ever had, hats off to those guys. Premium product, A1 customer service. Couldn’t have done a better job. Loving my new vehicle!

Cc Craft

Astorg of Charleston's customer service was beyond great for me recently. Everyone was very friendly and helpful from the time I purchased my used car from them and Tyler had his service man fix my non-mechanical issue in about 15 minutes at no inconvenience to me. Kudos to Astorg!

Deven Runyon

I recently purchased a 2017 Land Rover discovery sport from Diana Cotoros and was amazed by the service. She was absolutely amazing and made everything so quick and easy. She was just as amazing even after we purchased our car by calling and checking in. I will definitely be returning to her for future purchases.

Chris Hedrick

I can’t afford a Range Rover at this exact moment, but I did want to come & look at them because I’ve never sat in a full sized Range Rover. I arrived at this location, and started to look at a 2017 model, and this wonderful woman came out to assist me, she had the most adorable accent; I apologize for not getting her name, which I should have done. I told her it was my dream car and I’ve always wanted to look into one. She asked which one I wished to look in, and went straight inside to get the keys and unlocked it for me. She was very sweet, and asked if I wanted to drive it, but I said no, because I did not want to waste her time, I understand a sales person is always very busy!! But she was very sweet and well knowledged, and answered any questions that I had! If I ever come to purchase a Range Rover, she is the first person I will ask for assistance! Thank you so much!!!

Ethan Davis

I've purchased 2 Jags from Astorg-- never an issue, and they've always serviced our cars perfectly- they provide valet service and the best white glove treatment ive ever received. Daniel is the main Service Writer that I've dealt with. A++++ Astorg goes above and beyond. I feel like they've gone to the chic-fil-a school of customer service.

Candie Kane

I thought my car would be cleaned up before it was returned. I live over an hour from the dealership. I do fill the loaner before it is picked up, however it is then driven by your personnel back to the dealership. I think that needs to be taken into consideration when reading the gas gauge. I love the convenience of having my car picked up and returned to me.

april broun

Jordan did an incredible job answering my questions and ensuring a smooth buying process. Car was delivered to my home by Austin who was extremely knowledgeable and helpful. I wouldn’t hesitate to use Astorg again in the future!

Jim LeMaster

The valets who picked up and delivered my SUV were courteous, friendly and efficient. I also had great phone communication with the dealership. Highly recommend both Astorg and Mercedes.

John and Robin Jones

Our salesman Brian went above and beyond on our purchase of a 2017 Range Rover. Everyone was very friendly, helpful and courteous. Will definitely buy from again and highly recommend Brian Lister as the salesman to go to for anyone ready to purchase.

Karen Oakley

As always my expectations are met when I deal with Mason Sturgill at Astorg. He drove all the way down to Charleston to show us a list of potential vehicles. His patience with our indecision and knowledge about the vehicles is unwavering. For this reason I always turn to Mason for my car buying needs. He is helpful, friendly and dependable. And he sold me a beautiful Range Rover Velar.

Jimm McElroy

We drove four hours to Astorg in Charleston for our first Mercedes. Together with Astorg's upfront fair price, Steven's helpfulness and full and clear responses were overriding factors in choosing to go on a family day trip instead of choosing a closer dealer. The only question was trading in our Audi Q5 to transition to a Mercedes. Steven and Larry helped us both to arrive at a fair deal we were happy to close. The hardest part of the day was the nighttime ride home with worn out kids. We'd be more than happy to come back to Astorg again.

Bob Carter

These guys are a top notch team. This was my most expensive car purchase and they patiently answered every question and were able to smoothly work through the entire purchase. Kevin’s attention to detail, knowledge and honestly is rare to find anywhere. Thanks for my beautiful new car!

Amber N Schneider

I recently purchased a 2017 Jeep Compass from Diana Cotorus at Astorg Auto of Charleston, and it was the best experience I have ever had with buying a car! She found exactly what I was looking for, and found it in my price range! When I came to purchase it, she had all of the paperwork organized, which made everything so much easier and quicker! I would recommend anyone buying a car to go to Diana!

Joanne Dunfee

There is no Mercedes dealer near Grayson, KY to take my Mercedes for a service check; so I called this dealership where I bought my vehicle. They offered valet service to pick up and return my car and a Mercedes to drive while mine was being serviced. What more could I ask for ? How about “no charge”? Was included in my package when I bought the car. Great Car, Great Service, and Great Dealership

EMILY WALLACE

Last week my husband and I drove 3 hours from Columbus to Charleston just to do business with Astorg Auto and the Land Rover / Jaguar brand division specifically. The day prior to our arrival, I had spoke with Brian Lister, Sales Guide, in depth on what make, model, features, etc I was interested in. He even inquired as to what specific COLOR I had in mind. Brian was instrumental in handling various aspects of the transaction over the phone, as I explained we would not have much time to spend once we arrived in Charleston. The staff at Astorg (including Manager John Musilli) encompassed the defining characteristics of both PERSONAL SERVICE as well as PROFESSIONAL INTEGRITY! Not only will WE be returning, but we have and will continue to refer anyone in the market, whether local or out of state, to Astorg Auto. [for a personal anecdote, we do have the aforementioned vehicle brands in Columbus Ohio, but we CHOSE to make the drive out of state!] Thanks again Friends!

G Taylor

Very convenient that Astorg provided a loaner while our SUV was being serviced. Accommodating to our busy family’s needs. Pleased with the service and communication and glad we purchased from Astorg.

Chad McMillen

Astorg has been absolutely great to work with! Especially the individual who takes care of me. Eric Slusser has been one of the most professional individuals and if you need a new vehicle start with him! He will take care of you like no other individual in the profession. Absolute hands down the best!!!

Dan Walker

I can't say enough good things about the service here. They are always polite and ready to take care of anything I need. Whether it's a courtesy car, a ride back to work or getting the work done early, they have been great. I can't think of a better experience with a car dealership.

M Young

Steven Reese was an amazing asset to our purchase. He was not pushy, answering all questions with honesty and accurate information. We are thankful for this experience and will DEFINITELY be going back to Astorg and dealing with Steve!

Rod McCrea

Cannot ask for a better buying experience. Jordan’s communication efforts were top notch. Will check with them the next time we are looking for a vehicle....even though we are 5.5 hours away! 🙂 …

Jennifer Mullins

Astorg goes above and beyond to make servicing your car as easy as can be! I am very satisfied with the service I receive. My favorite thing they offer is picking my car up at my office / house!

Romeo DeMarco

Our experience with Gary and Austin at Astorg buying our 2020 Audi Q5 was excellent; Gary with the sales process and Austin with the technology instructions. Glad we drove from Pittsburgh to buy our Audi from Astorg.

Kim Neville

John Brown went above and beyond to get me the Volvo that I wanted. He worked with my husband for weeks to find a 2017 XC90 Inscription in Twilight Bronze with Amber interior. After several obstacles, he found the one I wanted in another state and brought it to my home to surprise me. I have never had a car salesman work as hard and as long as John Brown did to make this purchase a reality.

A American

By far one of the BEST car buying experiences I’ve ever had. I got a fair trade and an amazing deal thanks to Steve Reese and Tyler Astorg. You guys rock.

Quenta Agaba

They are the only dealership that I trust with my vehicle. I trust that when I get my vehicle back that it has received a full diagnostic work up. Money well spent. Good customer service.

H. Wesley Stevens

Josh Goins with Mercedes is great to deal with as are all their staff. Fair, up front pricing. I've used them for twenty years and they've only gotten better.

Dwight Heaster

Amazing service. They know you by name. They treat their customers like part of the family. My sales person was the best. John Brown is number one in my book!

Hannah Shaw

Astorg Auto was very helpful and knowledgeable on everything about the vehicle I purchased. Very nice and was engaged with us the entire time. Great prices too!

Chris Couch

Chris, Gerry, Drew - they are all fantastic people at Astorg Charleston. Even in the face of all the challenges we have right now, they made the experience as great as it has always been. Go Volvo!

Crystal Thomas

Very quick and efficient at getting my Volvo taken in and getting a loaner vehicle ready to go. They sent me a text when my service and recall was complete and was on my way!! A+

Robin Wartella

Our salesman, John, has been incredible and available to answer questions. He even responded at 9:00 PM while shopping at Kroger! Great experience/ support!

Sheri Boley

I purchased my vehicle about 3 weeks ago. Steve and Tyler were amazing. They made the experience very pleasant!!!

Sheila G Trader

Ryan Gilleran is a great person to deal with. He is very professional and knowledgeable. I had an easy, quick buying experience with no hassles

Don Care

Relaxing office and show room. Neatly decorated, dainty and clean,Polite employees , accommodating and helpful,especially to Mr. Charlee Usser , Austin and Mr Jeff. I am grateful for all the help you extended. Your company should be proud you gentlemen Your putting your job into your hearts. Thank you from the bottom of our Hearts. Dr. Ken and me -malou

Ronnisha Moore

Amazing customer service Chris hands down made buying a car out of state a breeze and very polite and professional. He always kept me in the loop and available to answer every question I had. Thank you again..

Donald Newman

Nice dealership. Waiting area is very nice, it was a little cold. If you wait on your car wear long pants.

Lynn Gunnoe

Did a good job waited a while.

Martin Thompson

The best in town! I highly recommend you stop in and see these guys if your in the market for a new car! No pressure, very friendly and courteous!

Tonya Mercer

Exceptional customer service!! All staff were courteousness and professional. Easiest and fastest transaction I have ever experienced! Will plan to do business with them in the future.

Christina Osborne

Customer service at its finest! The sales team definitely knows how to go above and beyond for their clients. It was a real pleasure doing business here and I highly recommend this location.

A R

Great service, you'll never regret buying your vehicle from here. I recommend their Volvo vehicles, they also sell Mercedes and Land cruiser.

Matthew Woody

This is my fourth vehicle from Astorg. If you are in market for a new or used vehicle, I would suggest shopping their lots. Ask for Mike Smith he will treat you right.

Wayne Miller

Gary Parsley was our sales rep and he did an excellent job and was very pleasant to work with! Thank you Gary!!

French Montana

Astorg delivered my car to me after the oil change. Excellent service! Malachi is the man! Juuuu heard!

Frank Miller

Most excellent Volvo Technician. Terrific Service Manager named Tyler.

Racheal Cooper

Extremely friendly staff. Everyone was very welcoming, and made sure we were taken care of. It was a pleasure doing business with them.

Chris Mason

By far the best experience of a car purchase. Thanks, Kevin for keeping it simple, clear and quick.

Joe M

excellent Wonderful car buying experience They get to know you and are not pushy Could not be happier

Margaret lyle Holroyd

No loaner car. Had left message and they never called me back. Also, expensive service. Overpriced?

Ian Jessee

Eric is always friendly, very helpful and totally professional to work with to settle the deal. Always a pleasure.

Kristi Saulton

Confusing parking lot to try to maneuver thru. If you're there to pick up a part or get to the service department then good luck.

Ann Knebel

Work was done as promised in a timely manner as always! Helpful and friendly team at Astorg.

Jeremy Boles

Best experience I had buying a car. Excellent salesman and staff!

Kerry Ann Wilkinson

They got my car together. Luxury prices though

Karen Collins

Very nice folks. Will help in any way possible. Will be going there again for sure.

Chad Fullmer

I’ve bought over 15 cars in my lifetime and this was by far the best experience

Renee' Mathews

Great experience! Customer service was perfect! Thank you Chet and Drew!

Braedon Ballard

Excellent service! Michael when above and beyond when working on my GL 450.

T Paranzino

John Brown and the Astorg team are top shelf. Seamless purchase

Tim Daubenspeck

Good experience! Salesman Gary Parsley extremely knowledgeable and patient.

Gordon Josey

Have bought my Land Rovers/ Range Rovers from here for more the 15 years + . Need i say more ... Thank you !

Harold Ford

Great service department,all work completed in a timely matter. Took care of everything I needed.

Susan Foster

They always do a great job of taking care of my car!!

Karen Bragg

Excellent service and took care of my car perfect.

Craig Stilwell

Great people: easy to work with and they take excellent care of their customer.

AARON MONGOLD

Straightforward salesman - easy and convienient - ask for Pyper Roe

Erin Clark

Very helpful salesmen with a great selection of beautiful cars.

Tammi L (WVRUNNERGIRL)

They are absolutely the best! I'm always treated very well every time I go there!

michael stewart

Amazing quick service. Picked up car downtown fixed it and returned it

Fred Roscher

Kevin was outstanding in help with our new Jeep !

Christopher Cain

Great buying experience. I would highly recommend these great professionals.

Mike Smith

This Dealership has been 1st Class for over 20 yrs.

Shelia Warren

Always a great experience dealing with Astorg Mercedes-Benz

Luke McGrew

Super stand up dealership from sales to owner, Thanks you!

THOMAS WILLIAMS

First rate all the way... from beginning to end a wonderful experience.

Susan Wood

Always a pleasure working with Gerry in sales.

Teresa Cline

Everyone was nice and all was taken care of as it was supposed to be.

Joel Cost

Great service from Malachi! Always goes above an beyond.

Tim Davis

Great service and really good people to deal with.

Nick Casey

Timely, professional and courteous. Excellent experience

Tayler Justice

Great experience overall! No complaints

Wynn Young

As always they take care of business!

Robert Sunday

Great i really like the selection

Darrin Dillon

Nice atmosphere friendly people great service

Michael Beasley

Excellent Service. Professional , efficient, and personal service.

Linda Stricker

The best place to buy a vehicle!

Pam Pushkin

Very organized during this time!

Steve Tankersley

Great Service and very professional!!

Charles Edelman

Excellent

James Mcdonald

great selection and very informative

Nancy Myers

Awesome service and sales.

Ron Davis

Best inventory in town!

Linda Cordial

Very positive experience

William Catus

Best cars for anyone

ossie lucas

5 star, a friendly place

Diana Mollohan

Nice customer service

Richard Reed

Always the best service

Jamison Curry

Awesome

Mike Richards

Great Dealership.!

Gerry Gillispie

Wasn't there ?

JR Stover

Service needs to improve

Ethan Mayo

Great staff!

Doug Maddy

Service was percect!

Lance Doss

Great Business

Richard Banks

Great service

Sandra Bailey

I recently purchased an auto through Astorg PreOwned in Charleston. I worked with Robert (Drew) Thomas and he did a wonderful job! He answered all my questions and sent me the information I requested prior to actually driving to the dealership to see the vehicle in person. He even made a video which was very helpful in deciding to make the trip to see the automobile. Once I arrived at the dealership everything went smoothly and I decided to purchase the vehicle. The paperwork was completed in record time and I was on my way. Thank you Drew for making my purchase such an easy and pleasant experience.

Chris Gosses

Emily was/is amazing to work with! She helped get me in a vehicle that exceeded my expectations of what I could find, and quickly too. She worked within the network of Astorg dealerships and found the perfect Jeep Cherokee for me. The transaction was hassle free providing sooo much information in all of our communications. I definitely recommend seeking her out to help find your next vehicle!

John Z

I’m an out of state resident and purchased a Mercedes from Astorg over the phone. Joe Zegeer was my salesman. Joe was always responsive to my requests and questions. I flew to Charleston to pick up the car. Joe was at the airport to take me to the dealership to sign the papers….. then he did a great job orienting me to all the aspects of the new car. COULD NOT ASK FOR A BETTER EXPERIENCE!!!

Hannah Garner

Ryan Gilleran at Astorg Auto Charleston was amazing to work with. In April 2021, I purchased a new Range Rover Evoque SE R-Dynamic. From start to finish, he made the process enjoyable. He met me at the dealership on a Sunday to allow me to test drive the vehicle. He then personally delivered the vehicle to me at my home in Bridgeport (2 hours north of the dealership) for me to finalize the paperwork. I highly recommend Ryan to anyone looking to purchase from Astorg Auto Land Rover .

Contact

Photos