Reviews of Heritage Toyota. (Car Dealer) in Burlington (Vermont).

Heritage Toyota

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362 Comments

Car dealer

Toyota dealer

1620 Shelburne Rd, South Burlington, VT 05403, United States

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Information of Heritage Toyota, Car dealer in Burlington (Vermont)

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Reviews of Heritage Toyota

Rob B

Great buying experience, Matt's a great guy and straight shooter. Very knowledgeable, helpful with the paperwork and making it a trustworthy and painless experience. My brother bought used, and I bought a new car (cheaper than the used cars of the same model during this crazy car shortage) - I had to wait for a while for it to come in but Matt gave an accurate timeline and was very communicative and not pushy. He also helped arrange for it to get wrapped with a paint protection film at nearby sun-stoppers before we picked it up, as we live about an hour away. I'm extremely pleased with my car buying experience. Will continue to refer friends and family.

Jessica Charron

Daniel Pasco in sales was amazing to work with…interestingly enough several months ago we worked with him in an attempt to get us into a used Sienna…that did not end up working out for us as it wasn’t the right time to trade. Now almost a year later we pull into Heritage and he’s coincidentally right there to greet us. He was able to get us the perfect car, which is tough in this current new car shortage. We couldn’t be happier with our experience at Heritage highly recommend!

nate whitney

I had a very good experience working with Tek and Patrick down at Heritage, I will continue to do business with them in the future. Thank you very much, love my truck. Can’t beat a Toyota

Mitchell Carter

Went in for my 10k mile service and a recall, I was greeted with a smile which was nice. Once my service was done, I signed the paperwork, never received an overview of the inspection details, and then there was no one at the parts counter to answer a question. When someone did finally show up, they were very short with me and didn't want to put much effort in answering my question. The only reason I am giving this place 3 stars instead of 2 was the quiet waiting area that allowed me to get some work done while I waited.

Mirjana Vukmirovic

I had a very positive experience at Heritage Toyota when purchasing a new car. I would like to give a 5 star to Joe Agresti for his excellent service. He was definitely very easy going and very helpful and knowledgeable in his field. I’m not very good with technology, so he also helped me with explaining the new features in the car and he also went to test drive a new car with me. I would definitely recommend Heritage Toyota service.

Laura Bellack

Matt was awesome to work with. He was very reliable on giving updates while we were waiting for our vehicle to be made and shipped. He made this process as painless as possible. Rob was also a pleasure to work with while signing all the paperwork needed to take the car home. HIGHLY recommend purchasing a vehicle from heritage Toyota.

Aaron Wilson

Heritage is a great dealership. They made the whole buying process as painless as possible. Everyone I had contact with treated me well (Joshua Mannings, Matt Messenger, & Christine Donahue). Totally honest in every aspect of the transaction, didn't try to sneak in back-door things, in short they didn't attempt any of the sleazy tactics I almost expect from car dealerships. They didn't waste my time, either. The car was ready when I arrived to pick it up, all the paperwork was done, Matt gave me good instruction on it's features, and I was on my way. Exactly the experience I was seeking. I highly recommend this dealership.

Joslin Gilbo

I recommend Casey Morrow from Heritage Toyota if you ever need an excellent but personable salesman! He eased all the stress that can come with car shopping and made the experience fun and very educational! The honest service from Casey and Rob (who went above and beyond for financing) was unbeatable. I will definitely go to Casey next time I am in search of a vehicle!

James Gerson

Casey Morrow took a lot of time with me as I navigated a new car purchase. The market is absolutely unprecedented right now and he was very patient and informative. I felt he helped me make the best decision and was open and honest to help set realistic expectations.

Sarah Meier

Billy was great to work with. We showed up right before they closed for the day and he didn’t complain at all for having to stay late. He set us up with a nice yard Tacoma and was very knowledgable and approachable. We will be going back to upgrade our other vehicle in a few years.

Tonya Graham

Sales professional Matt was amazing. We walked in to do an estimate and talk trade in but ended up leaving with a new Highlander that same day. My husband and I were both very pleased with the process and experience.

Jolene Garanzha

Highest recommendation! Daniel Pasco in Sales is excellent. Dan has a lot of experience, knows the process deeply and is patient and calm; these qualities foster trust. This is the second Toyota that we have purchased with Dan, and look forward to working with him again on future car purchases. We are also grateful to the finance department - Rob Ploof in particular - who nailed down the right strategy for our financing; this was impressive. We're impressed by the friendly staff in the sales department who foster an environment of trust and professionalism. It's our belief that this quality is a reflection of a positive management culture. Keep it up Heritage!

Nan B

In sales Neal had outstanding knowledge of product and the customer needs. In finance Christine utilitied all resources to ensure the customer received the best deal. And oddly enough all members of the Heritage Team treated us like valued customers BEFORE we spent one penny? Who knew, right? Don't cheat yourself, go to Heritage.

Chelsea M

We worked with Jim E. at Heritage to purchase a new family vehicle after our move to the area. They were wonderful and made the car buying experience easy! We love our new vehicle and the customer service that Jim and the people at Heritage have provided us!

Skyler Comstock

Purchased my brand new 2023 GR86 the other day. Experience was awesome, felt faster then previous sales I’ve done and I was treated like a real customer. Everyone was nice, and respectful during the entire process and helped me tremendously money wise. Will be coming back in the future.

Not TheTD

Best car buying experience to date! I felt well cared-for and not at all hustled to buy more than I needed. Very solid trade value to round out a stellar experience. Highly recommended.

Harlan Lachman

We purchased a 2022 Toyota RAV-4 from Heritage Toyota. We are warned about the waiting time for delivery. Our salesman, Keith Lawrence, kept us informed about our order status as he had promised. The car was exactly what we had ordered, the price was exactly what we had agreed to pay, and Keith explained very clearly how we could set the car up to our proclivities. Thanks!!! Oh, and the car drives as well as the reviews said it would drive.

Rachel Vaughan

Extremely happy with our shopping and buying experience here! We had purchased another Toyota at a different dealership out of state prior to moving to Vermont and the two experiences were pretty much night and day...goes to show what impact straightforward and knowledgeable staff have on the process. My husband and I worked with Joe Agresti on the sales team and he was a true professional...helped with our decision among several vehicle options, was kind and patient with our three young kiddos who accompanied us on both dealership visits, and kept up regular and consistent communication without being pushy or intrusive. When a nearly identical vehicle to the one we were waiting for arrived on the lot he called us immediately and came in on his day off to help us finalize the purchase and get our new car in our hands that much sooner. Hopefully he never finds another job lol, because we would absolutely want to buy our future cars with him as our sales guy! Travis Green from financing was wonderful as well (once again, I was struck with the difference between his positive and helpful demeanor and the attitude of the accounting rep from our previous dealership experience). Overall a 5/5 from start to finish...Heritage will be seeing more of our business for sure!

Sherry Bean

Our experience with Heritage Toyota was great! Go see Seth Giffin. Seth was wonderful to work with. Very helpful and very patient with us old boomers. A big shout out to Rob Ploof in finance! I highly recommend Heritage Toyota.

Daniel Pearce

Worked with Joe Cornelio to secure a Prius Prime. It took approximately 8 months, but Joe was fantastic. He faithfully updated me every month as to the status of my order until it finally arrived. Best Christmas present I could have asked for!

Ben Esancy

Excellent people to work with, all the staff were very friendly and responsive from start to finish and made sure the whole transaction was effortless . This was my second new Tacoma purchase from Heritage and I will definitely return again.

Bob Sessa

I from New York, Heritage was willing to make my deal on a new 2022 Highlander XSE at MSRP. Very easy to communicate and deal with. Overall excellent experience, But don't expect much if you're looking to trade in your existing vehicle. Totally out of touch with what used cars are currently selling for.

Nate St. Cyr

Provided great service and very helpful through the whole process of getting a new vehicle a 2023 Toyota Tacoma SR5. Definately recommend going to James Boyd for Sales, and Patrick Weeks for getting through all the financial stuff and details. Great guys to work through this with.

Kathy Heitkamp

We had a wonderful experience. Jason Dillion was amaing, patient, and well informed. He was recommended by Ryan Denecker sales manager. We arrived at 4:30 in the afternoon and left in a new to us Toyota Rav 4 at 7:55! We love the new car it is smooth riding and easy to drive. Sorry no photo today!

Bernard Isabelle

Jimmy Ellis and Christine Donahue were awesome in helping me to quickly get a new replacement vehicle at a great price after my vehicle was totaled in an accident; to receive the appropriate credits due back on the warranty program and GAP insurance that I had paid previously on the totaled vehicle; and to get my new vehicle financed with Toyota Financial Services at a great rate.

Fred Luo

The management did good job. I got my license plate now after I report it was being delayed. Thanks Jason Dillion, my sales buddy. I highly recommend. He is very helpful.

Austin Brasile

Heritage Toyota is one of the best dealer experiences I have ever had. No pressure test drives, easy to work with sales people and they only sell at MSRP. What more could you want? Go see Joe Agresti for a new car!

Jason Paquette

Thanks to Neil Pavlack and the rest of the heritage Toyota team I was able to get what I wanted for a great price!!!

Tim Kiely

Trading-in my current car and buying a new car was very smooth. They were very clear and honest about the trade-in and the cost of the new car. I would definitely recommend them.

Robert Agresto

This was not my first rodeo as I have purchased and leased many cars over the years. My recent experience with Heritage Toyota's Sales Associate Thomas Payne was absolutely the finest car buying / leasing experience I have ever had. Tom and I connected virtually as I was beginning the process of looking for a new car. During our conversations Tom quickly identified my needs and found the right vehicle that would fit my lifestyle. When arriving at the dealership to meet Tom he was very well prepared as we took a test drive where his product knowledge of the vehicle was excellent. The rest is history since from there we worked through the buying and leasing options and that same evening I took possession of a new Toyota Venza! I would also like to tip my hat to Patrick Weeks from the Finance Dept. as he was outstanding as quickly getting all the financing in place as Thomas and Patrick demonstrated true "Team Work" as they also worked beyond their normal business schedule, thank you.

Alicia Trayah

Awesome experience. I would never lease a car anywhere else. This is our second lease and the sales team is amazing.

Adam Safford

I got into a new truck for less than I thought was possible. What a genuine team of professionals! Purchased my 2023 Tacoma off-road and couldn't be happier.

Jolene E

So happy with our experience at heritage Toyota! We had the privilege of working with Moiz and William. They were very helpful, and patient with us. Truly grateful for the experience gentlemen. Cheers! 🥂 🍾 …

Nick Roden

Derek Blood from Heritage Toyota is exceptional!!! He made buying our new (to us) car an enjoyable experience. He is kind, knowledgeable, and patient, and we feel that he really cares about helping people. He listened to what we needed and wanted in a vehicle, and he stuck with us until we found it. The whole Heritage team has been a pleasure to work with! We will definitely continue working with them for all of our automotive needs in the future.

Sandy Albright

I had an excellent experience purchasing my vehicle through Heritage Toyota. Both the dealership and the salesman, Seth Giffin, exceeded my expectations.

Kaylee Weston

The process of buying my new truck was fast and easy! Billy helped me out and was super great. I appreciated everything!

Arnela Lander

We had a great experience purchasing my 2019 RAV4 Hybrid from Matt Messenger. We told him exactly what we were looking for and we got lucky as my vehicle just came off a lease and was at the dealership that day. I picked up my “new to me” suv on Thursday. It’s been extremely hot so I was driving around with windows up and AC on. However, on Monday, 4 days later, it was cooler so I finally had the windows down. What’s alarming is that all I could hear was clicking sound coming from my wheels. Since they put on brand new tires, I knew it could not be that. I text Matt my concern and I have yet to hear back. I called the Service desk this morning to advise on my issue and they put me on the schedule for tomorrow morning. I did not expect to have any problems after it went through a full inspection and service. Overall- Great experience with Matt. The vehicle, I’m not 100% thrilled as this is my first “new car purchase” and I’m already having an issue.

Alexander

Easy in, easy out. Great service, friendly, accommodating environment. I asked for a custom alignment and the tech was willing to give me as close to -2 degrees of camber and slight toe out in the front as I asked; rather than treating me as if I had no idea what I was requesting. Will be going back once I've fitted my car with other alignment upsetting modifications for autocross.

Daniel Gamelin

Derek Blood was a gem. Explained everything clearly. Made us feel comfortable. I couldn’t of asked for a better salesman

Kate Castonguay

I have bought a few cars with Jason Dillon now and he does an amazing job making the experiences as easy as possible. He communicates well and knows his stuff. I recommend him when someone needs a car. It's a tough time to look for cars so it's great to have a person to make the process more bearable. Plus I love my new car. Thank you Jason you are a rock star.

MD Mitchell

I was greeted at the front door by Nathan, and he actually turned out to be my salesman. He answered all my questions I asked and really helped me a lot through the buying process. The vehicle needed some maintenance before being sold and he kept me updated which I was very grateful for. Two days after that he had the car cleaned and when I picked it up the Lexus looked great almost like new !! Nathan took me through all the gadgets, buttons, dials, and compartments so I was aware of everything in the vehicle. I give Nathan all the credit for making this transaction a smooth and pleasant experience. Thank you very much. Mark “ Mitch “ Mitchell

Keith Allsop

Good communication with sales, highly recommend Billy Burke. Very efficient purchase, no wasted time, just agreed on a price and wait for delivery.

Jared Coyne

Heritage Toyata made the car buying process super easy! I met with Jason Dillon and told him what truck I was looking for (it was rather specific). I put my name on a waiting list and he told me it might be 3-6 months until they had one in stock. A few days later Jason called me to say that they had a trade in roll on their lot that was exactly what I was looking for. It wasn't new, but only had 12,000 miles on it. It is absolutely perfect! Jason gave me a reasonable price on the truck and I was done car shopping in less than a week

Abby Greenip

We love the wonderful people at Heritage Toyota. My family has gotten all of our vehicles through Heritage. The staff is fantastic. Kind, helpful and efficient. We love this dealership. The service department is completely fantastic as well. We appreciate them!!! If you are looking for a car, this is the place to go. They want to put you behind the wheel.

Lisa Henry

Great car buying experience. Joe Agresti was awesome to work with and helped us narrow it down so we ended up with the perfect car to fit our family's needs. He went above and beyond at every step along the way and we are thrilled with our new Highlander Hybrid. Heritage made the whole process smooth and simple for us.

Holly Austin

We have now bought 3 new cars from Jason Dillon. He an an honest guy who does what he says he is going to do. I’d highly recommend asking for him when you visit Heritage. Jason and the Heritage team make the car-buying process as easy and seamless as buying a car could be.

Robin Scott

Although purchasing a car takes a long time, Heritage Toyota was very professional, courteous, friendly and efficient. We love our Toyota Camry.

Julia Allen

I have worked with Casey Morrow a few times. Transactions are always smooth and well done. Competent, smart & well organized. A hard working young man who won’t steer you wrong.

Kathie Pingree

A very positive experience. Keith was very helpful and explained everything in detail with me. He was very patient. I highly recommend Keith Lawrence to anyone looking for a car. He's wonderful.

Nathan Bishop

I usually wouldn’t go to a big dealership like heritage but Neal is the man and made buying our truck an enjoyable experience. Highly recommend reaching out to him if you want a down to earth salesman when purchasing your next vehicle.

Sharon Lykins

I got such anxiety walking through the doors of a car dealership. For me, my heritage Toyota experience was the best it could be. Jim was straight forward which I appreciated.

Matthew Engels

My wife and I have bought numerous vehicles from you guys. I believe we may even be in double digits soon. The one constant of our Heritage experience is Daniel Pasco. Personable, knowledgeable, and cares about his customer. That’s why we keep coming back. That’s why we don’t go to a Toyota dealership 2 miles from our house, but travel from St. Albans to Burlington instead for vehicle purchases, leases and maintenance. Your company has never let us down. You always respond swiftly to any issues we have and you’ve gained two loyal customers for life. ~Matt Engels

Louis Prue

I've been working with Heritage for the last 15 years and had mostly positive experiences. I would say I was very disappointed recently when I bought out my 2019 Toyota Corolla lease. The payoff was explained to be $1,000 less than what I paid - the payoff was explained to me by the finance guy trice prior.

Joan Farmer

Just bought a Lexus SUV. Jimmy Ellis was the salesman. He was excellent. When he took my phone number and name he realized I had dealt with someone over the phone. He called him to offer him my business. I was impressed with his integrity. The deal was easy and seamless. I would go again

Nane Doll-Peyron

Christine Donahue gave an outstanding service with the paperwork necessary when buying a vehicle. She went out of her way to make the process run as smoothly as possible. Her professionalism combined with the right amount of friendliness made it a pleasant affair when it is normally a necessary chore. Time flew by and I hardly believed it was done with and over. I became the proud owner of my previously leased Toyota.

Amy Bessett

Customer service was exceptional! Our experience started by sending an inquiry from the website, and chose that I prefer to contacted via text. The next morning, I received a text from Ed who answered my numerous questions and set me up with an appointment. When we arrived, our sales rep Joe was pulling the car forward and very quickly after we were on a test drive. We went back to the dealership and said we would like to buy it. It was the easiest and most fun purchase experience I’ve ever had, from Ed to Joe and then to TJ in finance- no pressure and every person we interacted with were kind and just plain happy. Best car purchase experience EVER!

Dave Pietricola

We leased a Tacoma from Heritage. The prices were all well posted and MSRP. No surprises, great service, very accommodating. There was no pressure at any point, and they even saved us money with our car insurance in financing by telling us what was covered by Toyota warranty, and what we didn’t need from GEICO. You might have to wait for a vehicle to be in stock here, but it’s worth the wait. If you go, tell Joe C we say hello! He was fantastic.

Tyler Smith

The team at heritage was responsive, friendly, and easy to work with. I appreciated that the car was sold at MSRP.

Tracy Hurdel Schmoker

This team is very impressive, I love my truck and now, after stopping in for advice and assistance (with no appointment) they somehow squeezed it in and made my day. It was above and beyond, everyone works so hard…great service! I was able to pick up my camper the same day ;)

Jane Lambert

This was the easiest, least stressful transaction of leasing a car! Matt was excellent and I love my new car! I highly recommend Heritage Toyota and will continue to get my cars there. This is my fourth car with them.

Brent Householder

Ryan Hardy was such an awesome sales associate! We were looking at a few different cars, but specifically wanted to look at the Corolla Hatchback. When we got there, Ryan had already got the car ready for us to test drive. He was also patient with us, as we had questions about other models and different financing/leasing options. Despite the current market, Ryan was still able to get us a deal on the vehicle we wanted. I left Heritage Toyota feeling great about the deal we received. I also appreciated Christine in the finance office. She was awesome and very low-pressure. My wife and I will definitely be coming back to Heritage Toyota!

Susan Elizabeth Abell

The salesperson I worked with was friendly and kind. He listened to what I was looking for in a car and I felt I could trust him.

Erin Palmer

Rob Ploof and Billy Burke at Heritage are authentic, kind, ethical, and fun to work with. Since I first visited this dealership in 2018, my car-buying dread has been replaced with hope and excitement. Thanks guys--you rock!

SoulfulGuidance 1111

Super happy with my experience at Heritage Toyota!! I couldn't have asked for better customer service. Daniel Pasco was great! I explained what I was looking for, what I wanted and needed in the sale and just like that, he made it happen! Thanks again Daniel Pasco at Heritage Toyota for an amazing shopping experience! 2 thumbs way up!!!

Robbie Phillips

Went to trade my 2015 camaro ss/rs in for a 2017 Camaro ss. I only owned my 2015 for a couple months but really wanted a convertible. Had to do some haggling but got the deal made. Overall, salesman was helpful and didn't feel pushy.

Gary Carncross

My sales person, cover everything I asked about the new hybrid not plug in but I still get 200 more mile in this 2022 RAV4 then my 2019. The thing I was looking for in the car all of the items came standard with the car.

melissa kochan

Joe was amazing an very helpful ! Very pleasant an professional but fun as well !!! Laughed a lot while waiting for all the in between stuff !!! Felt very friendly while I was there not business !! Go see Joe !

J & CM Marineau

Billy Burke was amazing. Everything went according as planned. We would by another car from him in a minute! We were extremely happy with his service. Thank you Heritage!

Mark Stephenson

Clean place staff was quick and friendly. We had my wife's new car undercoated. They completed as promised and the car was clean on pick-up. Only time will tell on how well they did, but happy so far.

Nicholas Glass

Working with Matt was the best. We had been working off and on since July to make sure and get the the vehicle I wanted. There was no hassle; a very straightforward car buying experience. I would highly recommend finding Matt if you are looking at a new Toyota!

Jess Derick

There was a lot of confusion at the beginning but they were always polite and wonderful. Neal is great and patient and kind. And our finance guy was wonderful. All in all a good outcome :)

Judy Skovira

I was treated with respect and got my new lease crossover fairly quickly. I was impressed.

Leonard Mongeon

Always a great buying experience with the Heritage group!! Best car guys in the area hands down!

Tony Siddiqui

Excellent experience for out of state buyer. Very smooth transaction. Highly recommended.

Ann Hough

We (my husband and I) always turn to Heritage Toyota first when purchasing a vehicle. We also turn to the same sales person, Eleni. She knows what we expect from Toyota. And buying a car has been as easy as making an initial phone call. Plus, aside of excellent staff (both sales staff and finance person), our Toyota vehicles essentially never break down. Sure we occasionally have to replace exhaust and brakes and tires. But we never have any mechanical problems. Heritage Toyota, to us, means good price, excellent service, reliability through the lifetime of the vehicle.

Chuck LaClair

Heritage Toyota Service is AWESOME! They are the professionals! Fast, friendly and detailed service. They are all well trained and Service oriented. They amaze me every time I take my vehicle in for service! THANK YOU Heritage Toyota!

Peyton Curtis

I bought a used car here back in February 2021. Jimmy Ellis was fantastic, energetic, and made sure that the purchase went as smoothly as possible. Jimmy was adherent to all needs and the transaction was quick! He took care of everything for me prior to my arrival, and all I had to do was sign the papers when I arrived. He was a reliable source and I would use Jimmy for all future transactions through Heritage Toyota.

Amber Cheever

We had a positive experience at Heritage Toyota. Jimmy Ellis in sales was helpful, patient and made the whole experience enjoyable. He listened to our needs and responded to our requests with his energetic, professional manner. Christine Donahue in financing was informative and personable. Well done H-Team!

Bianca Distano

My family and I were in the area and decided to just “look” to see if any vehicles interested us. We browsed outside leisurely and pleasantly and we then were about to come in and a nice easy going guy named Neal assisted us from that point till the end of the day which was us leaving with a new Highlander! We are a growing family and it is perfect! We love the suv so far but Neal and entire team at Heritage was very welcoming and helped in all aspects! They even were very welcoming of our pup who was with us! Thank you!

Suzanne Tall

My experience on 2/27/21 at Heritage Toyota with Eleni Floyd was super! This is the 2nd time Eleni was able to supply me with a perfect fit for my new ride. She is very knowledgeable and sharp as a tack. I was thrilled to find the car and the deal Eleni came up with. I will recommend Eleni and Heritage Toyota at any opportunity. The other staff members who helped me were also top notch in their effort and interactions. This was a very professional and personable experience. I intend to do business with you again.

J Z

Had an awesome experience! I had an appointment and did not wait even a minute. Drove right in and was greeted instantly with a friendly professional greeting, complimented on having paperwork ready, and felt like a quality customer! I fully expected to have missed my first free oil change however I was still provided it even though a substantial amount of miles over, and a free inspection/rotation. Even though these are free services I still was treated exceptionally well and an excellent overall experience. Heritage has always worked hard to provide top notch service and the sales, and community programs they are involved in are also top notch. I wish I could remember the service advisors name but I have yet to have a bad experience. A quick tip though is it is best to make an appointment as they are busy! I love my Corolla and Eleni, Patrick, Rob, Mark, Chuck and the rest of the sales team!

McKinnan Mojdeh

I picked up 2019 Tacoma and I absolutely love it. It was a great experience. My sales rep worked hard to get me where I was comfortable payment wise. And with end of the year deals it’s still nice to have selection. I was able to get into a lease special and in the color I wanted. If you’re looking for a quality customer service experience, ask for Derek or Casey. They absolutely set the standard in customer service and customer advocacy. Many thanks for your hard work!

Ethan Romprey

Dan was extremely helpful and flexible with my car needs. He quickly found me a reliable and fairly priced vehicle and got me into the service center within a week to put finishing touches on the car. I’d recommend Heritage to anyone looking for a new car.

Carol Limanek

I was told it would be an hour and a half which was the exact amount of time it took to service my car. Brandi recognized me immediately upon driving in. She was warm, gracious, informative, and efficient. I went for a walk during the service. Brandi texted me to be sure she could contact me with any questions or concerns. She called me just as I was returning to the Service Center. She explained the bill and asked if I wanted to set up my appointment for putting on winter tires. The appointment was made, and I left. Great experience!

Allison Perkett

Derek Blood was fantastic!! I bought my 2017 Corolla Im from Heritage using Derek and went back to him and bought my new 2022 Rav 4. The sales service was excellent and I was not pressured to buy their product. Derek went above and beyond to get me into my new car. I recommend you go and see Derek Blood if you want quality sales service!!!

Griffin Burnett

The team at Heritage, hands down, provides the best car buying experience. They genuinely care about what your needs are (not pushing a car on you that you are not looking for or that has been on their lot for too long). From Derek on the floor, to the sales manager Conor, to the service guys in the back, they were all incredibly nice, knowledgeable and willing to work with me. Derek even made a 10 minute personalized video walk through of all the features that were important to me so that I knew what I was getting! If you need a car... go to Heritage!

Alyssa Harvey

Long story short, I spend about 3/4 of my day off at the dealership. I worked with Billy in sales and Travis in finance and they basically made a miracle happen and helped me leave that SAME night with a new (used) car! So thankful! Definitely recommend!!

Paul Louviere

We bought our first car here in 2008. So just knew they would take care of us and Joe did in spades

Ben Delorme

I am not a fan of any dealership, for service anyways. I had an off-putting experience with a salesman here 10 yrs. Ago, and have decided to buy my Toyota's elsewhere. They do, however, have a lot of parts in stock for my tundra. I think their labor rate is exorbitant, along with the rest of the dealerships on shelburne rd. Good thing their are still small shops around to take care of most things. I only bring my truck here if absolutely necessary. Full confidence they have qualified mechanics though

Sarah Bissonnette

I have been dealing with Heritage Toyota for 15 years now and I bought my 4th RAV4 from Jason Dillon back in July. Jason has always been a wonderful sales person to me! He answers all my questions and gets me the best deal he can!! I highly recommend him to anyone looking for a new Toyota!!

Phyllis Stambolian

I always feel like a valued customer and treated like I’m special!

David Alofsin

Jason Dillon is great to work with, and everyone at Heritage was professional and courteous. I would bring future business to Jason any time, and maybe again really soon!

Caleb Young

Never really cared for heritage Ford but we were looking for a third row SUV and went to look at one at heritage Toyota and fell in love with a highlander. Jimmy Ellis was very very helpful and not pushy at all. He was honest and knowledgeable being upfront with all of our questions and concerns. He listened to us and didn’t try to sell us as much as help us. I would highly recommend dealing with him. Toyota is lucky to have an energetic young salesman.

Julianna Guilmartin

My experience buying my car at Heritage could not have been better! Chuck and Christine were wonderful to work with - they were so personable and professional, and they made the process smooth and straightforward. Thank you, Chuck and Christine! I'll be a Heritage customer for years to come!

Alyson Hutchins

I've been a customer with Heritage Toyota for over 25 years. I've driven only Toyota vehicles since I was 18 years old. I met Eleni Floyd when I purchased my 1st Toyota from Heritage. She has been my sales associate for every single vehicle I've traded, purchased or leased since then. Their service department is wonderful. Their financing representatives are efficient, explain options and leave no questions unanswered. I cannot say enough about Heritage Toyota. I'm waiting for my Sienna to be delivered to my front door in NY from VT at no extra charge. Happy, happy, happy!!!😊💖

Howard Dean

Great experience. Professional, knowledgeable, courteous, down to earth staff and a no pressure environment. Highly recommend.

Andrew Rowan

Last week I worked with the salesman Jason Dillon. I was in need of a car fast for transportation to my essential services job. I was in and out in under two hours but did not feel rushed. Jason was very personable and walked me through all the ins and out! This was my first car buying/leasing experiences and Jason was knowledgeable about all the details. I would highly recommend Toyota and specifically Jason Dillon at Heritage Toyota. Professional place that didn’t try and up sell me.

Jim Rainville

Sincerely the right car from the right dealership. I shopped around and ended up with the best deal from Heritage Toyota. They really are the best people to deal with, they were prompt and courteous and I would highly recommend them. Thanks Chuck Heingartner for everything, we love our Corolla!

Jordan Gechtman

Clean and always accommodating, I never dread having to get my truck serviced like I have with prior vehicles. The staff is all efficient and friendly, as well as knowledgeable. Dana, specifically, has gone above and beyond for me more than once. She’s a great asset to the team and always a pleasure to work with. The whole dealership is top notch, but the service department has played a big part in keeping my faith in the brand and this particular franchise.

Jessica Kennedy

From start to beginning the experience was easy, great and exceptional. Matt, my sales rep wise honest, helpful and caring. Christine, the financial rep was diligent and professional. She worked extremely hard to get me into my car and I appreciate everything that everyone did at Toyota to help me. I would recommend these guys to anyone and I will definitely come back to buy my next car from them.

Liza Rathburn

Heritage Toyota has always been good to my husband and I since I bought my 2018 Toyota Sienna from them almost 2 years ago. Brandy was super in listening to my complaints and having them fixed or setting the parts to be ordered and then scheduling to fix them. I am hoping I continue to deal with Brandy or Katherine throughout my experience. Thanks again guys keep up the great customer service and great work.

Cale Roberge

Matt Messenger worked hard to find the truck that fit my needs. After weeks of searching, we ended with the perfect truck for us. We couldn't be happier with the customer service we received. We would strongly recommend Matt for anyone looking for an easy, hassle free vehicle purchasing process!

Lizzie Chapman

Great experience buying my car at Heritage with Chuck Heingartner. He was knowledge and helped secure the 4runner I'd been looking for that was hard to come by. He was communicative during the whole process and transparent. Would recommend him and Heritage to anyone looking for a Toyota.

Stephanie Napolitano

Eleni at Heritage Toyota was amazing. She makes you feel like family very sweet and caring. Eleni is very determined sales associate. She will go above and beyond to make sure your needs have been met and you leave happy.🚗🚗 …

Cynthia Marsha

Amazing team of people, went way out of their way to accommodate my personal needs, and get me into the car I had my heart set on! Judgement free!

Edward StOnge

Pre-ordered a new Rav4 Prime plug in and picked it up last week (love the car!). What a pleasure it was to work with Casey and the Heritage Toyota staff. In and out in around 4 hours (including a 45 min. test drive). Casey had the vehicle ready when we got there and everything was very professional and smooth. Got what I wanted for my trade-in with very little back and forth. Overall the dealership made the process easy with no stress or pressure. Would definitely come back - even though it is a 2.5 hour drive!

Jonathan Baretz

I had a flat tire and had a meeting I needed to go to in Burlington by 11 AM. I called the dealer at 8 AM they saw me at 8:30 AM and my car was fixed by 10:50 AM and I made it to my appointment on time. I am so grateful for the hard work of the people at heritage Toyota. I believe my service manager was named Jared he did an excellent job. I spoke with Amy on the phone to set up the appointment. She did an excellent job. Thank you to the foreman and the mechanics. Thank you all so much again.

Erin Koch

Matt was amazing to work with. He was thoughtful, helpful, and humorous. We never felt pressure and everything was done quickly. We switched from our former Toyota dealer and could not be more pleased!

Kyle Fleury

Jason is always a pleasure to work with. He had the paperwork ready for me when I got there so I didn't have to spend all day at the dealership. He is very thorough with all of the details of the sale as well as all of the features that came with the new truck. I've had nothing but great experiences at Heritage and will continue to come back.

Kenneth M Martin Jr

Towed a car there and they supposedly fixed it. Went to pick it and it did the same thing in their yard. Then got charged for two repairs and two diagnostic charges. Really?? It’s not my fault your mechanic didn’t diagnose it right the first and fix it right the first time! Not a real impressive first experience!

Jessica Swartley

Chuck was so great! He helped me with what options would work best for me. When my vehicle came in I was in and out in about 40 minutes. Super easy. And very friendly. Thanks Chuck your the best!

Ryan Fitzsimons

Doug did a great job helping us out with our car. He listened to our problem and quickly let us know what the problem was. The communication via text message was very helpful. Definitely glad to of used Heritage to get our vehicle serviced!

Emily Dudley

Chuck was great and got us into a car quickly. He took all of our concerns into consideration and got us a great deal. Thank you! We will be back.

Sue Huffstutlar

Awesome experience! Neil was very nice & helpful. Spent time orientating me to my new vehicle with all it's bells & whistles. He answered all my questions. JT was wonderful, made the financing part very easy & he too answered all my questions. Thank you both! You're both A-1 in my book.

Bill Goodman

Easiest buying of a car in my 68 years of life. Patrick Weeks, my salesperson, was a pleasure to work with. Even in these particular times I felt like my patronage was appreciated. The deal was completely straightforward with no pressure tactics and completely transparent with all the fees stated upfront. It was “ offer, counter-offer and acceptance”. Christine Donahue, who handled the financials was clear, concise and didn’t engage in the “extras and additional fees” game. Just a pleasant person, the agreed upon deal and a smile. Who could ask for anything more. I will recommend Heritage to anyone looking for fair, friendly, no games dealership !

Evan Plankey

I was a little surprised at the hours of work required required to replace an open U-joint on a drive-train, but they did excellent work and provided a quick turn-around. Service advisor Jose was excellent, he made sure to keep me updated on the work that was being done, and he followed the project around the shop on an hourly basis to make sure things are going okay for me. He was even able to organize the troubleshooting such that I saved a lot of money! Very satisfied! I never write these damn reviews either...

Scott Baker

Adam and Casey Morrow were very professional and patient with us as we were deciding whether or not to turn our Toyota in on a new one or go with another brand. Their professionalism and flexibility in working with our goals convinced us to stick with Heritage. Patrick was also very helpful with the financing.

Emma Enoch

I had such a great experience at Heritage Toyota. The lease-end process was so smooth and Jason helped me find the next, perfect car for me to lease. Everyone was supportive, transparent and quick to communicate. I would highly recommend Jason and the rest of the team at Heritage.

Greg Grimes

It’s probably not the best time to be purchasing a new vehicle due to all the shortages. The model vehicle I wanted were being sold before arrival so I was put on a waitlist. No local Toyota dealerships had any in stock. Three weeks later they found the vehicle in upstate New York and did a dealer swap. The price and trade were fair with no price gouging.

Andy Carr

The people at Heritage are absolutely awesome, from sales to financing to service just all totally top-notch friendly folks who are really good at their jobs. I’ve purchased 3 vehicles (all 4Runners) from them over about 20 years and I don’t ever recall being disappointed. Furthermore, they love when I bring my dog for visits during service appointments - what else can you say?

Ewing Fox

Showed up for an inspection-that got me scheduled for the very next day which was a huge surprise! They got me right in and real quick to come out and let me know that everything was done except I failed for a very basic electrical issue. I had some customized wiring which they allowed me to correct and then they quickly and very efficiently re-inspected my vehicle and sent me on my way, no additional charge! This is as good as it gets. Heritage sets the bar!!

Cynthia Packert

I was that person who only bought inexpensive used cars from individuals, or from my mechanic (who was on speed dial on my phone). While the prices may have been right at the time, I certainly ended up paying much more when unexpected mystery problems and repairs surfaced at inopportune times. I always believed that dealerships were rip-offs and that negotiating with rapacious sales people would be difficult and distasteful. Fortunately, I now know better and wish it had not taken me so long to see the light. My husband (who had bought a car for his daughter from Chuck) urged me to consider buying a car from Toyota when my used Subaru finally had to finally be put out to pasture. We did a bit of preliminary research online, and when we showed up at the dealership, Chuck helped us out with other options, and in a couple of hours I was done--all set with a beautiful used Toyota Camry that suited all my needs. Chuck was terrific to work with--straightforward, clear, honest, helpful, knowledgeable and friendly. The transaction was painless. So much so that I have since bought two more cars--one for my son and one for my daughter, and those buying experiences were equally positive and easy. The Toyota dealership is also great to work with. I am always confident that my car is in full working order, and it is such a relief to know that there are no more mechanical mysteries. I will never look back in terms of buying a car from anyone but Chuck. If I could give him 10 stars, I would!

Elizabeth Dominie

Had the best experience with Daniel Pasco as our contact, and salesperson. I had a lot of questions which he took the time to answer in full detail. Everything was done through phone and text, even with a trade in, and I was able to get what I wanted. Even though I did not have a face to face conversation with Daniel until I picked up my new vehicle, I still felt like I had a top notch personal service.. Once all the details were worked out and I was comfortable with the deal, he made it happen. We talked on Tuesday afternoon and on Wednesday I travelled to Vermont to pick up my new vehicle. Originally I had spoken and test drove the same vehicle at another dealer closer to my home, but I was disappointed at the treatment. I really wanted this vehicle and Dan made it happen. Thank you for your time, patience and thank you to the Heritage Toyota team. I love my new car (Luna Mae). Daniel Pasco, you hit it out of the park again! We now own two Toyota vehicles sold by You!!! 💗👍🏼🤗

tanya smith

I traded in and bought a 2021 Toyota Camry SE at Heritage Toyota from Joe Agresti. His customer service, knowledge, friendliness and attention to detail made for a very pleasant experience. He is definitely rock star status at his job!

Tom Rykr

Recently met with and spoke to Billy Burke when discussing the options of finding a new Tacoma. Billy was very professional and informative. He was transparent throughout the process and made the car shopping experience very positive. If you're looking for a new or used car I'd recommend scheduling an appointment with Billy.

Kendra Dynok

Heritage Toyota offered the smoothest and most professional car buying experience of my life. Every level of service, from Nick McCarthy in Internet Sales, to Billy Burke in Sales, and John Treichler in Financing, each team member was pleasantly honest and efficient. There was no long wait, each step had all the ducks in a row (car was out front, gassed and ready for a test drive when I arrived, financing took 30 minutes, no long haggling or upselling). Billy Burke was extremely helpful and clear, a genuine surprise and delight from what I expected from previous buying experiences at other dealerships. Their COVID safety measured are the most comprehensive and alert of any of the dealerships in Vermont. All around a wonderful buying experience!

L Randolph Amis

I always get good service on my vehicles at Heritage Toyota Service. I’ve been a service customer for many years, through 3 Camrys and 2 Tundras. I appreciate their respect for my time and schedule. I trust their judgment and advice on parts, options and solutions. I rarely have had to return after service, but when it happens, they have always committed to getting me in and out of there efficiently and with the problem solved. Everyone I encounter there is friendly and seems truly committed to making the experience professional and pleasant.

Helen Kopcik

Derek was always upfront & honest in his dealings & always paid attention to the smallest detail. I did enjoy working with him.

William Nadeau

I’ve been a customer of Heritage Toyota since 2013, where I’ve dealt exclusively with Eleni Floyd as my salesperson. In the span of 8 years, I’ve leased 2 Corollas (2013 & 2017) for my wife, a 2015 Tacoma for myself, purchased a used 2013 RAV4 in 2018 for my wife, a 2018 Tundra for myself, and today (04/24/2021), I traded in my 2018 Tundra for brand new Tundra SR5 (left the lot with only 5 miles on it) and I couldn’t be happier. Eleni and the entire Heritage team are very professional and offer no-pressure sales tactics. They work with you trying to get you the best deal, and they’re not happy until you’re happy 😁. My daughter gets her license in July 2022, and I will work with Eleni in purchasing my daughters first car.

Rick Bell

I always get prompt courteous service. I Really enjoy having the same service advisor. My service advisor, Dana has been great. I recently had a small problem with the truck that I found just before leaving town for a 1000 mile trip. I did not have a appointment but she was able to fit me in and take care of my problem the same day. On another occasion I had a radiator failure... The antifreeze mixed with the transmission fluid and the truck started to over heat. The service technician was great by diagnosing the problem quickly and knowing to replace the radiator and then flush 3-4 times both fluids to get the truck working again. The service and work performed has always been great for me! Rick

Eugene Dambach

Had a pretty bad experience at 802 Toyota, came to Heritage and they took great care of the me and the car. Had to wait a day for the part, so they set me up with a rental at no charge. That is what I call top rate service. Everyone working there seemed to enjoy there job as best as anyone shows these days. Keep up the good work Heritage Toyota.

Maura McQuade

I have been a Heritage Toyota customer for years and have always been happy with my experience with Sales and Service. Their process for no-contact service was seamless, safe, and easy. I really liked the opportunity to Pre-register for service online the day prior to my appointment. It gave me the opportunity to communicate all of the details regarding what my car needed and gave me confidence it would be completed. Drop off couldn’t have been easier! I drove right past the long line of cars waiting for an in person drop off, parked my car, put my keys in the box, and went on to my day. My service tech, Kyle, texted me throughout the day with updates. I paid my bill online when my car was done, and it was waiting for me all ready to go when I picked it up. Originally I had anxiety about getting my car serviced because I am immunocompromised and need to be really careful, but my anxieties are completely gone. Thank you Heritage!!!

Aaron Tyler

Keith, my sales person, was excellent. Great knowledge, very communicative, very professional.

Mike Crouchley

Jason Dillon did an outstanding job. He was on top of the technology and moved us through the buying process quickly and efficiently

Emma Wood

I was told the airbags replacement would take all day. It took around a couple of hours. I was not informed that a Hundred dollars would be charged to my account for a loaner car, which I needed to go to an appointment in Burlington until I was checking out a car. My appointment took about an hour and a half and I went straight back to Heritage afterward. My car was still waiting for service when I returned. Upon calling the bank when I returned home to cancel the $100.00 hold on my account, I was told the dealership would have to write a letter to the bank to do so or i would have to wait from that Wednesday to Friday for it to be cancelled. I was glad the car was ready and I didn't have to wait until 5:00 as I had been informed. I did not appreciate the quality of communications with the staff.

Joe Ryan

Josh was one of the best car salesmen I've ever dealt with. He was sure about what was available in the range that I wanted, led me through the steps of getting my trade-in evaluated, helpful on the pricing and questions about financing. All done with a calm friendly nature, without any high pressure about what I should buy.

Boosted Buddah

I got winter tires put on and look less than two hours. Friendly staff. All social distancing requirements were met. Comfortable and spacious waiting areas. Taylor was my service advisor. Five stars to Taylor.

Harry Knowles

The Heritage team has consistently provided service for my Corolla that is unparalleled by any car dealership I have ever visited in all of my 65 years. They are prompt, efficient, and the work performed is excellent. I feel like they genuinely care about me and car rather than just trying to make money.

Amy de Gorgue

Everyone at Heritage in sales, service, and on the phone has been super friendly and helpful every time I've interacted with them. I have a 2016 lease and haven't had any issues with my car, and all maintenance has been fully covered per my lease agreement, so I can't speak to the prices or quality of the mechanical work, but the people are awesome. :)

James F

Jason Dillon was great to work with. He was very knowledgeable about the Toyota lineup, listened to what our goals were for the purchase, and worked with us to find the exact car we were looking for. We will be back for our next purchase when the time comes!

Shawn Colgan

I had a great experience at Heritage Toyota. Derek Blood was super to work with. He made sure I got the vehicle I was looking for, and did a great job explaining how things worked in my new car. I would definitely recommend Heritage Toyota to anyone who's looking for a great experience buying a car.

Ariana Isobel

My car buying experience here was absolutely excellent. It was the very first new car that I was shopping for, and I had been to a few other dealerships before Heritage. I was pleased to see that the sales people were able to be friendly without jumping all over me. Polite and patient as well. I was also impressed by how they work together, particularly when it comes to new customers. All in all, I would definitely recommend Heritage to anyone looking to buy a Toyota.

Laurie Farrington

Wonderful Experience! Wonderful Service I went into Heritage Toyota thinking I knew what I wanted. When I returned from the test drive I was less than enthusiastic. Megan Terry seemed to understand exactly what I wanted before I did. She was patient, kind, and a lot of fun to work with. Shopping for a car is NOT something that I enjoy but Megan made it so much easier than what I have experienced in the past. It was like working with a long time friend! I will recommend Megan and Heritage Toyota to anyone looking for a great car and a great purchasing experience.

Marc Halliday

I brought my car in for the tire swap to the winter tires today and planned on leaving my car all day long. At the last moment I had something pop up I needed my car for other things. Heritage Toyota service department was happy to oblige and got me in-and-out when they expected have my car all day long. Very grateful for them Being flexible with my Schedule. Hildad was very pleasant and accommodating I would recommend Heritage to my friends and family for any of their vehicle needs!

Kristen Reid-Arellano

This was our first car buying experience and it was great. We worked with Marc and Dennis and came to them directly from another dealer where we felt like we were not being heard. They found us financing and got us exactly what we wanted. We couldn’t be happier with our experience or our car. We will definitely be returning to Heritage.

Emily Wascura

As an out of state student attending one of the colleges in Burlington, I have never been to Heritage Toyota before. Every time my car needed to be looked at Heritage couldn't get me in. However, Heritage got me in before anyone else could for a very simple repair. Yes, my appointment was at 7:30am but, my service manager was super personable, and I was in and out in less than an hour! Great experience!

Mike Reilly

I've had only great experiences with the Heritage service team. This time, I needed an oil change but stopped in in the afternoon to see if I could get in next morning.(A mini-emergency required me to drive and I was overdue. Thought booked solid, they took me first thing next morning, took time to go over the full safety check, etc. Polite as always, easy wait in the wonderfully bright, clean, and comfortable waiting area. Thanks to David and everyone else who helped. Thanks!

Marianne Eaton

The entire service staff is very professional. They communicate often regarding the service the car needs, and they work as a team to get you in and out in a timely manner. Everyone is very friendly and helpful from the personal service manager to the excellent shuttle drivers. I always have a great experience here!

Christopher Johnson

As a Toyota sales person at another dealership I was nothing less than STUNNED at the level of service provided by Heritage. I utilized them for the purpose of a rental vehicle on my most recent trip to Vermont and Megan and Jessica in the rental department FAR exceeded my wildest expectations of service and hospitality and that is truly refreshing. While car dealerships often have a bad reputation that precedes them, Heritage clearly has a wonderful outstanding standard for service and that is truly rare in this industry!

Juanita Andrea

I arrived with a broken key, in pieces, to my Rav 4 and the service advisor, who I believe was Dana, or possibly Kyle, though to be honest, I never did get his name,, worked very hard with the service department or tech department to fix my broken key. I appreciate this more than words can express and I thank him/them for going that extra mile to take care of me. I have been a loyal Toyota and Heritage customer for at least 10 years and just love the dedication all show to good customer service

William Reed

I have had multiple services performed on my Tacoma over the past few years and have been fully satisfied. The service writers are friendly, knowledgeable and go out of their way to listen to your needs. All work has always been performed to my satisfaction within the quoted time. I have purchased / leased 2 Tacomas from Heritage and the salespeople are friendly, knowledgable and never pushy. They are eager to make a deal and the overall process is quick and efficient. I highly recommend Heritage and will continue to be a customer.

Kendren Michaels

Absolutely great all around service from this place! Rob Ploof is definitely the man to go to if you need a new car. Super informative and super helpful. Great experience there. Walked away with a new 2021 Camry with 2 miles on it! -Nicolas

Brandon Ackley

I had the pleasure of working with Matt Messenger earlier today on leasing a Rav4. I called earlier in the day with a huge time crunch to start my lease, and Matt actually made the experience enjoyable. I never felt pressured or up-sold. All staff members that I interacted with (sorry for forgetting your names!) were friendly, knowledgeable, and willing to work with me to get my ideal lease. Couldn't recommend this place enough.

Angellen Trombley

Chucky was AWESOME! No pushy sale, no overwhelming pressure to buy or rush through the process. He was patient, respectful, very detailed, and made the transactions much easier. I drove off with specifically the car I wanted. Travis handling my financing was also very helpful. I appreciated when the general manager came to thank me for my business. The showroom was clean and the staff was very professional, knowledgeable and courteous. I'm already loving my 2018 Rav4. I will continue to use Heritage Toyota and recommend this dealership to friends and family. Thank you Heritage Toyota team for a wonderful experience!

Rachel Cowan

Excellent service! I felt like my time was treated with honor at every step of the process, from arranging a test drive, to securing my leased vehicle. So happy I went with Heritage Toyota. JP and Patrick Weeks were wonderful!

Kessa Pero

My boyfriend and I recently bought a Jeep Commander from Toyota Heritage and we absolutely love it! Megan Terry helped us from start to finish and she couldn't of been more patient, helpful, or understanding of our needs. She went out of her way to make sure we were completely happy with our new car. We would recommend her to anyone who is looking to get a great experience while shopping for a new car. We appreciated her attentiveness and punctuality. Thanks!

Cyn Wes

Tom, my service advisor, was very helpful. As usual, I felt very well taken care of. Also, I was greeted warmly by "the gang" up front -- Steve, Dana, Jessica, Kate, and others. I really appreciate how personable everyone is. And my car is very happy with its new tires and water pump! Happy Thanksgiving to everyone!

Nancy Yannett

I just had the easiest and most comfortable car buying experience at Heritage Toyota. Dan Pasco was patient with all my questions, made recommendations based on my driving needs, and moved the process along so I could drive home that day in my new car!

Heidi Conant

Love these guys. There was one time several years ago where I had issues with a dim headlight on my Prius that no one could figure out but other than that I’ve been ere dozens of times for my leases and service and they are great. And even in that one case when it took them a lot of visits to figure out the headlight that was an honest mistake. I like feeling like I can trust my garage. I also get my car detailed cleaned at Toyota. Very happy with the service here.

Tiffany Buongiorne

I have been with Toyota for years now. I absolutely love my Rav 4. I recently just had the best customer service experience with Dana Lawrence. I had a nail in my tire and squeaky brakes. Dana got me right in the shop. She was very helpful and the foreman that worked on my car was awesome! Not only does Dana have a positive attitude, but she makes her customers feel safe and trusted. Incredibly grateful. Thanks again!

June Normand

Went in for our 10,000 check and decided to have our summer tires put on instead of just the rotating of tires....no problem very accommodating. Did take a little longer than we expected but glad they were able to do it. Staff is so friendly and willing to help. Waiting room very nice and comfortable. It wasn't always this way....years ago we stopped going here because we had a few really bad experiences....so glad that has totally changed...wonderful to do business with ! Thank you !

Danial Waleed

Toyota Heritage is a great place to go to buy cars. The sales staff is very friendly and all the people I met at Toyota Heritage really knew what I wanted and helped me get the best car that I can afford without much hassel.

Priscilla Galloway

They were all great. They determined that when I got tires recently, at a different establishment, they had broken one of the valve stem and sensor and had replaced with an after market product that didn’t work and didn’t tell us. Once we got it approved by that other company’s corporate, TOYOTA replaced it with the correct valve stem and sensor and took direct payment from that company. So as a result I was able to get it done that day and not have to schedule another appointment and also didn’t have to pay for it and wait for reimbursement. Dana at the front desk was awesome!

Gabrielle Smith

We worked with Marc Halliday, and he was very good. Respectful, straightforward, and nice. While he is still relatively new to car sales, he was quick to acknowledge the few things he didn't yet know off the top of his head and would look up the information to answer all of our questions. Everyone we encountered seemed professional, and we are happy with our car and the price.

Dave Powell

I have had my vehicle serviced at Heritage for years. In fact, all three of my most recent cars have been serviced at Heritage and never a problem. However, recently I had my car serviced at Heritage and the technician didn’t tighten the lug nuts properly on one of my wheels. This caused a serious failure. I spoke to Kate the service manager who was very accommodating and reimbursed me for a tow and repair at another facility. Yes, Heritage made a mistake, but they corrected it and have been very professional in resolving this issue. I would recommend them to anyone, and I will continue to have my car serviced there.

Gwen Pokalo

The staff at Heritage Toyota offer excellent service and continued support. I had a seamless, tailored car buying experience and have continued to receive excellent service in after-purchase maintenance. The staff spend time ensuring the quality of care is of value to the customer. I will now bring my car to Heritage Toyota for all maintenance and highly recommend them for any purchasing needs.

Renate B. Parke

Had a Prius recall notice. At the appointed date, I brought the car in before 9 am and got a loaner car to get home and so forth. They called me in time to pick up my car by closing at 5:30. They had also done a multipoint inspection with feedback--a plus. Very satisfactory experience.

Jaska M Hobbs

We went to Heritage hoping to look at a few trucks, maybe price some things, and leave with some stuff to think about. We were expecting to be patronized, since we were two women, looking for a truck, and knowing very little about the actual workings of cars. Instead, we received very friendly customer service from Conor McQuade! Conor was warm, often funny, and personable, but never pushy. He listened very well to our wishes and needs, as well as our descriptions of what we knew would and wouldn't work for us, given our past experiences and all the time we'd spent thinking about purchasing. Conor said he had the perfect vehicle for us, and he meant it! The truck was exactly what we were looking for-- a Toyota in our price range, in great condition, with low mileage despite its age, 4wd capable, sturdy, in perfect working order, with very few frills, and within our desired age range. The perfect truck! The folks at heritage also were able to get us financing at a very good rate, much better than our bank could offer, and they're a good bank. We left knowing we'll pay a bit more on our monthly payment than we had wanted, but adding the warranty that we did made sense, and we're still in bounds, financially. At no point did we feel pressured or condescended too. Thanks again to Conor and the people at Heritage Toyota. Their service was excellent, and we are very happy with our truck!

Chris Gates-Wnuk

My hubby and I actually purchased a vehicle via phone and internet this week! Our salesperson (Eleni) was phenomenal, and she steered us (no pun intended) into the perfect car for our needs. She was very knowledgeable, professional, efficient, and a real pleasure to do business with. We were also pleased to deal with Angus on the financial end of our transaction. Our new RAV 4 is terrific! We would highly recommend Heritage Toyota to anyone looking for a hassle - free car purchasing experience. There's no doubt that we'll be back to Heritage for any of our future car needs!

Kevin Manion

I continue to be impressed by the team at Heritage Toyota - it all started with an amazing purchasing experience with John DeWilde who, on the day I came to pick up my car, spent a good 90 minutes with us when he could have been selling more cars - I appreciate that Toyota realizes the importance of that initial relationship. Since then I have experienced excellent service and follow up. If Toyota's plan is to cultivate customers for life, they are on track with me. I think back on my experience so far and there is nothing I would change. Right down to my first service appointment last week where Ray Muzzy had the car ready early but also scheduled me for a follow up based on my mileage so far and usage and at the same time as I had said was convenient for me for the current appointment. Nice. I feel very well treated.

Marcel Prisacari

It was my first time buying a new car so I was nervous at the beginning but Shawn made the whole process be a piece of cake. Very friendly and professional attitude. I never thought that I can get a new car that fast, stressful and pleasant. Nick nicely helped me to get the deal done and at the end Jeremy was really helpful in showing me how different features of my car works. I will definitely recommend Toyota Heritage to anyone who plans to get a new car.

Maria Harris

I love the customer service at Heritage Toyota, I have never experience such a pleasant experience when I had to take my car for service. I worked with Katherine Smith and she made the whole process a breeze. She is very friendly, effective and fun to talk to. Thank you.

Megan Weaver

I had a great experience at Heritage. Didn’t feel pressured or rushed. They provided me with all the information I needed. And everyone I dealt with was very pleasant. I know I’ll feel comfortable going back for any services needed. I give them five stars. And I love my car!!

Matt Marshall

Caitlin Junger was great! She was very attentive. Heritage had the vehicle I was looking to purchase (a used Odyssey) and she had me come in to look at it, when it was convenient for me even though she was not working that day. I was able to look at that car as well as a few other cars for comparisons. I never felt pressured toward a new Toyota or a used car, or that I should "make a purchase today!" or any other tricks. She was pleasant and professional and I have recommended her and Heritage to other friends who are looking to buy a car.

Sara Nadeau

Jimmy was awesome!! I usually don’t like salesman because they’re out for their commission, not your best interests.. but he was not like that AT ALL. Super personable, laid back, and very helpful. Our whole experience with everyone there was really great.

Sharon Knipes

This was my first visit to Heritage Toyota's service department. My appointment was on time and I was given estimates for the length of time to perform the work and the estimated costs. Everyone I met was extremely polite and informative and the service was excellent. I plan on using Heritage again for all my maintenance on my Tundra. Sharon Knipes

Rose M.

I'll get to the negatives first: 1). They promised to lower the cost of the car. I found out that the "lowered" cost was the same as what I would have paid anyway. They just jacked up the price $1,000 at the dealership making me think I saved $ but I actually saved nothing. 2). The Toyota "free" oil change...they tried to get me to sign a paper saying I would pay for it. I forced them to honor their "free" oil change, but still, they do try to get you to pay for it. Positives: Other than that, they were fairly friendly and Toyota cars themselves are designed quite well. They also inspect your brand new car when u get it! 4/5 rating from me!

Renee Stiles

I would give them more then 5 star rating if I could!! Every time I go there EVERYONE is always so pleasant and cheerful, they really take pride in their customers and their work. Hands up to EVERYONE at the Heritage Team. Thanks again! 1/13/2021 wanted to update the review, I just wanted to add, after all these years I still have been given such great service with this team. Some of the staffing seem of changed but for whatever reason, I am still getting such great service, I want to THANK YOU ALL VERY MUCH. ;-)

Reverend Jonathan LaRose

So I have used this Toyota dealer on multiple occasions for work on our Toyota Tundra, and I must say they do an amazing job. They are very honest people that go out of the way to take care of the customer. We dealt with Kate Poole this time for the service adviser and she is a great lady to deal with. It is very hard to come by honest shops these days however Heritage excels in this matter. I would recommend anyone needing Toyota service to visit this shop. We definitely will be glad to return for our next service call.

Haley Clayton

I am not a fan of the car buying process in general... it usually stresses me out quite a bit but HERITAGE TOYOTA has completely changed this for me!! From the moment we walked in they were warm and welcoming and developed a relationship with us without any pressure. Eleni was our salesperson and she was incredible with her knowledge of the cars as well as being able to answer our many questions as first time car buyers. She treated us like family!! I can confidently recommend that you will not regret bringing your business here!!!

Courtney Kleppinger

From purchasing to service, 5 stars. The sales team is willing to work with you if you work with them, they're friendly and knowledgeable. The service department though is a different story. They went above and beyond to diagnose my car and I was absolutely blown away with how much they cared, as if it were their car having an issue, and the quantity and quality of questions to get to the bottom of it. They were all so friendly, so helpful.

Laurie Fay

This was my 1st experience with Heritage Toyota Service. My 5000 mile maintenance appointment was scheduled for after 2p.m., so I dropped off my car around 7 a.m. planning to pick it up after work. I drove right into the sparkling clean shop where I was met by a polite young man who checked me in, directed me to the very nice, clean, grease-free lounge, where I made myself a FREE cup of coffee while I waited for the shuttle. I was dropped off right at my office building. I was pleasantly surprised to get a call later that morning letting me know my car was ready for pick up and asking if I needed the shuttle again. I didn’t but I wouldn’t have felt like I was putting anyone out if I had.

alexandra jump

I shopped around and found that Heritage had the best price for the snow tires I wanted. The service was quick and worked with my schedule. I was able to wait there and do some work in a "quiet" room that had a free internet connect. They even washed my car. I scheduled my next service with them, rather then going back to the dealership in Boston.

David Wilkens

I was very satisfied with Mark. However, in hindsight I would have not gone on a Saturday afternoon. I was ready to close the deal, but because of the backlog of buyers, they couldn't process my purchase in time for me to make an appointment. I thought three hours would have been sufficient. Other than that, they were great to work with.

cynthia e. frantz

I was so impressed with the sales folks at Heritage that I felt moved to write a review. Although I did not buy a car - I was considering a new Toyota - the young woman who helped me,Tonya Little, was as much a guide as she was a salesperson - she was compassionate and an excellent listener -- and also had a really wry sense of humor - though I know she would have preferred that I bought a car when I told her I was just looking and considering -- her interest in helping me did not wane. I was so impressed with her manner that I feel like when I am reading to make that leap and buy my new car I will definitely go back to Heritage and will seek her out!

Stephanie Hoffman

This is my second car purchase at Heritage Toyota and I will definitely be back the next time I am in the market for a car. I had a wonderful experience online arranging my purchase and then completed the transaction in about 2 hours including a test drive. Thanks, Patrick, Christine, and Ryan!

Ed Trombley

My wife and I had a great experience buying our new car! Ryan is super friendly and helpful. Made it easy! I'd do the same again for sure. Thanks!

Debra Smail

We had a great experience shopping for our first Toyota! Our salesman brought us 2 vehicles to test drive. First a Rav 4 and then a Highlander. I then asked if they had a white and he went up to the parking lot and brought down car #3. There was no pressure at all when making our purchase!

Sarah Couture

I had called to schedule an appointment and was told I would have to wait until 12/29/17. I called back after our first snowstorm because I decided I couldn’t wait that long and this extremely nice representative named Emily was able to get me in two days later by “forcing” in an appointment. We have an 8 month old and a 10 year old and the tires that were on the car when I bought it were terrible. So anyhow, I dropped off my car on a Thursday night which went smoothly. It was my first time at the service department and a very nice gentleman went out and got my car for me as he saw my hands were full with the two kids. The waiting area is pretty accommodating and kid friendly. Once my fiancé arrived to pick up the kids and I we realized we had forgotten the CarSeat in my car. It was 5 minutes to closing time and another extremely nice employee went and got the seat for us and brought it right out to the car. The next day my car was ready early afternoon. Pickup was quick and painless and they said everything went great. I had called around other tire shops but surprisingly I couldn’t find any cheaper tires than at Toyota Service Center.

John M

My wife and I had a very decent car buying experience with Heritage Toyota. In we went with an '08 RAV4 and out we came with a new one. Daniel P. was an excellent low-key salesman who helped us get the vehicle we wanted at a price we were willing to pay. Yes, we had to haggle a bit, but if you are realistic and are willing work with them they will do the same with you. In the end, we walked out feeling like we got a good deal, which is the way it should be. Kudos to Daniel for being cool as a cucumber, to Heritage Toyota for living up to its ratings, and to Toyota for supporting our military.

Jamie Emmerson

I went in for my first maintenance visit for my truck and mentioned the squeaky suspension. Even though it wasn't scheduled to be fixed, they were able to squeeze it in! Now that's above and beyond service in my book! Thanks Heritage! I never have any problems with service from you guys no matter what is needed or in what department. It's amazing. Keep up the great work!

Dr. Sara Clements

Over the years, my family bought at least four vehicles from Heritage Toyota, for good reason. In part, Eleni Floyd, one of their sales people instills a feeling of trust in the quality of their vehicles and the price. She described her motto as wanting to be as straight forward and truthful as she can be to foster positive relationships so people will return in the future. Clearly, her approach is working! She is excellent! Another thing I must mention is that I went into the dealership with three children under the age of seven (Yes, I know I'm crazy!) The staff was awesome and tolerated kids running around the show room, letting loose their balloons, and animated "talking" for several hours. They never showed frustration and tried to accommodate as best they could. It was greatly appreciated!

Ziidi Pemba

I had a wonderful experience at Heritage Toyota, Mrs. Eleni at the Sales and Leasing is a very pleasant person, when I came in with an immediate need for a good City vehicle she acted promptly to place me in a nice vehicle and did so wonderfully, I definitely will do business with her in the future as the need comes!

David Goldwasser

I recently purchased a used truck from Heritage. Jason listened to what I was looking for, and he was never slick or pushy. He seemed to genuinely care about my needs, and he treated me with courtesy and respect. I am very happy with my 2013 Toyota Tacoma, and I am pleased with how painless the experience at Heritage was.

Deb Vermont

Heritage Toyota Scion Sales People, Chuck, Connor, Rick and Travis in the Finance Department were very accommodating to my needs and went the extra mile to exceed what was originally offered (found winter tires and customized an extended service contract that fit my needs). I had a special request after I had purchased my car, they responded quickly, kept me in the loop which ended up with my request being met. I would highly recommend Heritage for your new or used car needs, they are really on your side and will do what it takes to make you a happy customer.

David Peterson

The whole buying experience was five star top notch all the way. The sales team was super patient and helpful and let me choose the car I wanted after changing my mind a bunch of times. And heratige credit dept was first rate getting me a low percentage rate. And fast!!...it was really relaxing to have the service I got from the H team. I would highly recommend the Heratige team to anyone who is buying a car.

Saben & Kate Littlefield

We’ve gotten 6 cars from Toyota - not because they aren’t functional but because they have a car for every phase of our growing lives together. Rob Ploof is the most honest non-salesman salesman we’ve ever worked with and I’m honestly a little sad that we have finally landed on our perfect vehicles and won’t see him for a while. Definitely recommend Rob and Toyota. #ploofpositive

amelia parnell

My first time in Vermont and first time at the dealership. Even with covid and not having any physical contact with the staff i was very impressed and felt 💯 confident in their ability to serve me and my car. Thank you for the seamless process in having my car serviced during these rough times. I do believe you should have a shuttle service. All the Toyota dealerships in the west coast offers shuttle services. Thank you. Amelia

Mike K

Very good first experience. Drive-in check-in is a breeze. Service advisor came right over, took info from the me and the Tacoma and off it went. I waited in the customer lounge. It was ready in about 45 minutes. First time at Heritage and it was very impressive.

Kathryn Lawson

Love love LOVE Heritage Toyota! I recently went in to see what my options were with my current lease. I have never been in a dealership that was so knowledgeable and nice! Josh C. and his sales manager, Conor, were helpful and patient in answering all of my questions. I felt extremely confident purchasing my new Rav4 from them. I highly recommend this dynamic team and dealership.

Susan Donnis

Quality of Car Service is more important than one's Sales experience with a Dealer. Heritage Toyota has high, high marks for their quality of Service. As a woman, I so appreciate being treated respectfully as part of a team. I am fully listened to and consulted each step of the way. Thank you!

Katelyn FitzGerald

Reasonable, friendly, fast and flexible! Highly recommend this dealership and our salesman, Rob Ploof! This is the second vehicle we have purchased from them!

Duncan Adamson

My inspection had expired and I showed up with no appointment before a big trip. They took me anyway, and took care of me promptly and courteously. I have consistently received professional service at a fair price there, and I highly recommend them.

Dave Cobb

Preregistration is advisable. Was told service would be about an hour. It lasted for an hour and forty minutes for oil change and 5,000 mile initial check. Limited outside seating, but it is a very busy place. The service advisors were pleasant. I learned to ask more questions during my next service appointment.

Nikki Peters

Zack Roberts in sales and Travis in finance make a wonderful team! I knew I was going to be a tough customer...with negative equity in my trade, limited negotiation on my payment and my head set on one very specific vehicle I have no doubt they did all they could to see me into my new car. Zack was kind and thoughtful, ensuring the car was warm and dry when I showed up to view it. Zack worked with service to see that I left with 4 new winter tires and the gas tank was full, the car washed and waxed. Travis was flexible and accommodating taking the time to explain finance and warranty options and he didn't mind taking the extra time to answer questions. Thank you both, I've already recommended the two of you to family!

Kevin Tracy

I Had a great experience at Toyota Heritage. Chucky was fantastic in the process of getting me into my Tacoma. Love it! Will continue to get cars from Toyota heritage and highly recommend customers to follow!

Dana Duquette

I got to heritage early Saturday morning to be greeted by Patrick Weeks without an appointment, and without hesitation we started looking at Tacomas. I knew what I wanted when I went there but Patrick made it very easy to quickly jump into the truck and get me out the door before noon. While working in sales myself I know the job can be stressful and hectic but Pat made it happen with a positive attitude, great guy and great business!

Andy Newhall

The overall experience this service department provides is very good. One of the ways they heighten the dealership service model is with the quality of delivery on the creature comforts and shuttle service. The latter is particularly well operated. Steve, a lane attendant, and part-time/back-up shuttle driver, may be the most charasmatic person at Heritage and that's including the sales team! :D

Gary Visco

Yesterday, my wife and I took in our two RAV4‘s to be state inspected. Our 2019 also needed an change per 10,000 mile specification. I specifically defined this in the online reservation facility. I can understand it was somewhat odd for a request for 2 cars at the same time, I repeated this to the service folks before and during service. Guess what , there was no oil change. I was somewhat annoyed. The sales person responsible called and accepted fault. I was invited back today, anytime, for the oil change. It was accomplished, no problem. They also took a significant discount for future service that might be required on our 2011 RAV4. Pleased customer. Toyota Service is a class act! Very impressed.

Steven Meunier

I bought my new Highlander using the Costco purchase program. I found that Heritage was very transparent and created an excellent purchase experience. My salesmen Billy B. Was tremendous throughout the whole process. Thanks, Heritage!!

Adam Geffken

I purchased a Camry from Lazarus Koep at Heritage Toyota back in November 2016. Laz is great to work with, very approachable and friendly, and more than happy to work out a deal that satisfied his customers in order for them to attain their dream car! I just brought my car in this May for regular maintenance and a tire change. I also needed the guys in the shop to touch up a few scratches. I dropped it off at 8am and by 1pm they were done. I was impressed with how speedy their service was! When I arrived to pick up my car, I couldn't even tell where the scratches had been because they did such a great job painting and buffing them out! Lastly, I have to mention that I always enjoy walking into the dealership to see Laz and the crew because the environment at Heritage Toyota is so friendly and welcoming. Thanks to all, keep up the excellent work!

Patricia Kennedy

Tom, was great at check in. My car was in and done within 45 min. for oil change and tire rotation. Everyone at dealership is friendly and helpful. Someone in service even apologized to me for having to wait 5 min. for a service rep. to come over to meet me after I pulled my car into garage. Very good service both times I have been in.

Bernardo Antonio

Fast, easy, headache free. Love my new truck!

lisa murdock

I always enjoy taking my car in for service at Heritage Toyota because I get a break from my busy life. I sit in the quiet room and read a book or work on a project. They always finish my car a little too soon for my liking. LOL!! And the service team is super friendly and efficient. Thanks.

Amy Coolbeth

Always treated with respect in maintenance service. They are always pleasant and friendly and treat you like a well-known friend. Always updated on things that need fixing before doing it. Wonderful, comfortable space in the waiting area. Love Toyota!!!

Gary M

Great people to deal with. Friendly and courteous. Your next new car experience starts here.

Beth O'Connor

We had to buy a car unexpectedly after our second consecutive Honda hybrid failed us. Chuck made our experience personal and professional. He was thorough and helpful with all of our questions and considerations under the circumstances. He never made us feel pressured and took great care of us from start to finish. We definitely were made to feel part of the Heritage family and are grateful for the great experience we had. Thanks Chuck and Heritage, you helped turned a bummer situation into a positive one!

Jennifer Gray

Working with Jason Dillon on the purchase of my 2020 Rav4 XLE was excellent! We'd been talking for several months and he was extremely patient with me. I've never had such a smooth and fun experience buying a car before! Jason made it happen! You rock Jason!

E Thompson (Liz)

My Rav4 has been to Heritage a couple of times in the past month and the team at Heritage Service has been phenomenal each time. After my vehicle was serviced and inspected there was a horrible smell that had found it's way into the main part of the car. I was convinced it was something to do with the muffler/exhaust system. They tore apart my car to help me find out what exactly was wrong with it and for that I am incredibly appreciative and grateful for them helping to pin point where it was coming from. The team is Excellent. My only gripe is the prices; but if the kind of service you get is them going out of their way to locate a problem, which is not something you get from others, well then I can understand the costs being what they are.

linda laplaca

I had a fantastic experience when I visited Heritage Toyota and interacted with Alisha Abruntilla. She handled all my questions so well and gave me the assurance I was buying the right car. She was very patient, professional and answered every question with a smile. All in all, she made a stressful decision for me a very pleasant experience. I would definitely recommend Alisha and Heritage Toyota to friends and family. In fact I already have.

John Martone

Just a quick note to say that they did a great job dealing with a frame recall on my Tacoma. It's not finished yet but i just brought it in this morning and they are making the whole transaction as easy as possible. Great service first thing in the morning to get me taken care of and on a shuttle to work that will pick me up this afternoon. Very helpful.

Jamie Vezina

I went through the process of leasing my first new car today at Heritage. I worked with many of the members of the team, and they all treated me with the same care and friendly demeanor. They made this process very easy for me, especially considering my credit history is less than stellar. I drove off the lot today with a new 2015 Prius c One, and I couldn't be more happy with it. Fantastic service, friendly people, no pressure, and found the perfect car for me. Feeling great about the whole transaction. I would highly recommend Heritage Toyota to anyone looking for a new car.

Howard Giles

Derek Blood was very helpful in assisting me with choosing a used Toyota truck. He was patient, knowledgeable and open with this recommendations. His questions/Information helped lead me to the truck I eventually bought and I have been happy with the purchase. A great experience with Heritage and Derek.

Millisa Rivait

I worked with Brendon Orent at Heritage Toyota, and had a great experience. I already had an idea of what car I wanted to buy, and he made that happen with no hitches. He was knowledgeable and all around great to work with. I highly recommend buying a car from him!

Ann Janda

Chuck Heingartner is simply the best car salesmen I've ever encountered. He went out of his way to be attentive to my needs and was responsive without being pushy. He found exactly the car I wanted and made sure I was happy with the deal. He even helped me figure out some things about my car after I bought it. Chuck is a pro. I highly recommend asking for him when you call Heritage Toyota!

Genevieve Griffin

Heritage Toyota was the dealership I needed to visit to get a taillight replaced. That is pretty mundane, and they seemed fine. I made, canceled, and remade the appointment. When I arrived I was greeted by a young man who sat, with several other people, behind what seemed to be a help/appointment management desk. He drew in another man to figure out the answer to a question, and then I went to the "lounge" to wait for the 1 hour appointment to be completed. My daughter and I came prepared with lunch, read magazines, could watch tv, have a cup of coffee or go to the quiet room. In exactly one hour we were summoned to pay and leave. Wow, what a great experience!

Kate Quinn

This was my first time bringing my 4Runner in for service (bought it in April), and the level of service and ease of dropping my car off talking to the attendant was phonomally shocking in the best possible way! Bringing my cars in for service at other dealerships (always owned Jeeps previously) was something I dreaded, it always took up a lot of time, the interactions were awkward. I will hands down recommend (already did) and bring my Toyota back to Heritage for servicing.

Ronald Place

The service advisor, Katherine Smith, was very professional and polite and explained every aspect of the service in detail. It was during the multipoint inspection review that she noted that our tires were in need of replacement soon. Within minutes I had a price and an appointment to install them. She is one of the best (and you have some very good service advisors). From the time I pulled into the service bay until I departed, it was the perfect experience. The customer lounges are much appreciated by being quiet and well I appointed. I have learned to expect the very best from Heritage Toyota. WELL DONE, Ron Place

Matthew Knapp

This visit was for routine maintenance on out 2015 Toyota Yaris. We chose to wait rather than leave the car. Our wait time was less than expected. The service as usual was excellent. We were also alerted as to what to expect on our next service appointment. I have been doing business with Heritage Toyota since 2006, and plan to continue, as I am a completely satisfied customer.

Calvin Dixon

Thanks Chuck Heingartner and Heritage for a great truck buying experience! This was my first Toyota truck I have bought and I would definitely recommend Chucky and Heritage Toyota to other first time buyers. Chucky helped me look at all my options and was readily available for questions and support throughout the process!

Helene G. Martin

On Tuesday, I brought my 2010 Prius in for my 10'30am appointment for an oil change and was greeted by Ryan. Around 1 pm he came to get me and to tell me what needed to be done in the upcoming future. He reviewed the paperwork and noticed that only three things had been noted, but not another one that he then researched and alerted for me : the Transmission flush might be needed and the prices varied, depending upon whether or not it was a sealed transmission. I very much appreciated his attention to detail and professionalism. Also, because it had taken so long to change the oil, they did not charge me!

James Beckett

Steve kemp and Patrick were amazing. Helping with every detail making it effortless to get me in my car. I will always go back to this toyota. Especially with staff and service of this quality.

Kelley Ficklin

Went in to get a recall fixed (wasn't spending any money) and they gave me a complimentary wash (my car was in a sad state)! One issue with the electrical after replacing the airbag, but they fixed it immediately. Very nice and efficient!

w smith

Matt Messenger was really great to work with. Totally sincere and trustworthy. He made the whole experience comfortable, smooth and easy. Would highly recommend Matt and the Heritage Toyota.

Annette Coletti

Wow, totally amazing experience. Our salesman, Bill F., was never pushy (which is ALWAYS important in our book), but he got his job done and made our dream car purchase come true. Still can't believe we went in and less than five hours later (and it was a BUSY day) were driving away in a 2012 Prius C. From start to finish our experience was a professional one. We made such a good choice. Thank you Bill. Thank you Heritage.

Joseph Cornelio

I recently purchased a used car from this dealership. I had an absolute blast purchasing my vehicle. The people, the place, and the product all get 5 STARS from me! Oh, and JT is the best! Thanks Heritage Toyota!

Christina Vorreyer-Davis

My husband and I had excellent experience working with Heritage Toyota Scion. The employees were friendly and polite. A few of them made efforts to communicate with us since our primary language is American Sign Language. The only downside about this site is that this site did not ensure that used vehicles are checked out and cleaned out before placing on market. We had to wait two days for our vehicle to be ready to be picked up. Then we had to schedule detailing appointment at a later time for our vehicle. It would be nice and business-wise to be thorough with the used vehicles prior to listing on website and market. This way the consumers can take their vehicle(s) home on the same day they purchase it.

Adam Miller

I literally couldn’t ask for a better or easier time getting a new car. Every staff member I dealt with along the way was friendly, competent, and worked hard to get me exactly what I wanted. Thank you Neal, Conor, Christine, and the whole H-team, for making this the best car buying experience I’ve ever had.

Jess Barber

I worked with Rob on purchasing my brand new Tacoma and it was an easy experience. He was super responsive to emails and had as much paperwork completed before arrival for our purchase.

Prescott Nadeau

SALES: I usually come into a dealership knowing exactly what I want but this time I had a lot of questions. Parker Fothergill spent an entire afternoon giving me information about all my options and what sounded like the best options based on my lifestyle. After spending hours going over what works best, he then let me test drive as many vehicles as I needed to until I found the vehicle for me. After realizing the price as a little steep, Parker searched for days to find me the right vehicle for the right price. Not a week later I drove off in a brand new 2015 Toyota Tundra with everything I wanted and more. To be honest, I went to Heritage planning on using them purely for information, but once Parker sat me down and spent countless hours with me making sure I was taken care of, I knew he would be making the sale. TRADE VALUE: I worked with Ryan Denecker on my trade value to ensure I got a good deal. My trade was an important part of purchasing a new vehicle and Ryan was truly able to understand that and meet me where I needed to be to purchase my new Tundra. Ryan was very easy to work with and listened to exactly what I had to offer. If I had to deal with anyone regarding trade value and customer service, Ryan wins hands down. MANAGEMENT: Shannon was my "behind the scenes" advocate who was truly able to understand how difficult buying a truck can be and understood the middle ground that needs to be met in order to sell vehicles. Her many years of sales experience showed during our interaction. FINANCE: Finally, Jon was who I wrapped up with regarding financing. Jon worked well with me and told me in great detail everything I needed to know regarding financing my new vehicle. What I appreciated the most is that Jon didn't push the warranty work down my throat, he simply showed me the benefit to purchasing the various plans. While I did not go with the platinum plan, he did such a good job telling me the benefits of the other plans that I purchased a lesser one and still feel better protected with my new Tundra. OVERALL: Customer service, quality of vehicle and overall experience, I'd absolutely recommend looking Mr. Fothergill up during your next visit to Heritage Toyota. Hats off to Parker, Shannon, Ryan and Jon for turning what could've been a terrible experience into a great one.

Kris Pearsall

Great experience with Josh and the whole team at Heritage Toyota. They did their best throughout the whole process to make sure I was taken care of and Josh has gone above and beyond to help me out when needed. I will definitely be back when my family needs another vehicle. Thanks to Josh and the Heritage Toyota Team!

Charles Hafter

I highly recommend Heritage Toyota and especially the sales associate Chuck H. We recently brought a used car from Chuck and things could not have been more professional and low key. We took a test drive in a 2009 Corolla and while we were out, another associate sold the car!! Chuck was a little embarrassed as a professional of over 40 years and talked with the boss then sold us a 2009 Prius at our negotiated price with no haggling. The car was for my daughter in grad school and she felt very respected, but it is what happened next that set Heritage and Chuck apart. We ordered new winter tires, but there was a one-week wait for service. Chuck pulled a few strings and we had the tires installed the next day. And he lent me a car for the entire day while work was done. A week later one of the new tires had a slow leak. Service was again a week away, and three weeks if I wanted to wait. A call to Chuck and the work was scheduled the next day. And, this time he lent my daughter his personal car to use for the day. Way above and beyond!! I am tough to please usually, but I will return for my next vehicle.

Chrisms Trees-Neuberger

After searching for over a year and coming close a few times, Casey Morrow was a great help in finding the right RAV 4 for my family! He had great suggestions and was on the look-out for what would suit my needs best. After visiting several dealers, I can say this was another great experience with sales and service at Heritage!

Mike L

I had my previous Camry serviced here for years and bought a used Tacoma more recently. The service department and sales department are great. Every employee I encounter knows the quality of the vehicles they work with and they do their absolute best to make sure their servicing and customer service go above that.

Richard Hong

I was at Heritage only for an oil change but they noted some minor problems that needed to be addressed. I was happy to have them discovered before they could have become more serious and required more expensive remedies. This was accomplished in less than an hour so was of no inconvenience to me. I call this outstanding service.

Joe Riccio

Grateful for the exceptional customer service, especially from Tek, Pat and Nick. Highly recommend the team at Heritage Toyota.

Sam Carlson

Good communications, identified and resolved issues. I appreciated that I was called when the cost estimate for replacing the spark plugs was firmed up to confirm I wanted to spend So much money (I didn’t). On time. Polite.

Scott Lowell

I stopped in for my initial lease inspection. The process was highly organized and quick. I was a few minutes early, and my car was accepted and completed in about 30 minutes. Very professional, with a nice waiting room and a quiet waiting area.

Caity Patey

I love my new 2015 Toyota Rav4 from Heritage Toyota Scion! Jason Dillon was an amazing sales rep. He guided me through all of my options and make sure that everything that I needed was included. Jeff in finance was also amazing and helped me choose the best options, including tire and wheel and GAP. Thank you so much! I highly recommend this Burlington, VT based dealership for your next Toyota purchase.

Gary Lafaille

Hadn't bought a new car in a while and so was apprehensive about the whole process. Josh Cousino was very helpful with the whole process. Walked me through all my options, very knowledgeable about the car. Even after I bought the car he checked back in with me several times to see how things were going with the car. Enjoyed the professional caring about my satisfaction.

Mark Wiskochil

Nice people, a great salesman, and a great team to work with. If anyone did not know the answer to a question, the found the answer right away. The service team has been taking care of my previous car, and they are courteous, and friendly. Our finance person made the whole signing process painless. Every thing about this dealership is great.

Kristen

I had a bit of a unique situation financially going in to buy my first car (replacing the one I'd learned to drive with as a teenager), but the folks at Heritage were beyond accommodating! I worked with Tyler Armes, who was extraordinarily helpful, informative, and friendly. He was also able to get me a very fair deal on the car I ended up buying (which people keep asking me if it's new, it looks so good!). Any time I was waiting for him and Francis was around (his desk is nearby), he was friendly and humorous; he always said hi or chatted with me when I was sitting there. Andy also stopped by a few times to ask Tyler questions, and he was extraordinarily friendly and introduced himself even though I was already being helped, which I thought gave him and the dealer a great image! Then, when I went back with Beth to go over the finances, she was upbeat, helpful, and friendly, despite being in on a day she normally should have been off. All in all, I would ABSOLUTELY recommend Heritage to anyone!

Adam Lacross

7/11/2014: This past summer, we leased a 2014 Rav4. Eleni was our salesperson. She was fantastic! It took a couple visits to get things done, but Eleni worked tenaciously to make the numbers we had to be at work. She was honest, straight forward, realistic and kept a good humored nature about her. I can say this was one of the best car buying/leasing experience we've had.. Thank you Eleni!! 2/16/2016: Two weekends ago, we started (and turns out, ended) the process to test drive our next vehicle. We leased the Rav4 mentioned above and were looking to lease again. We had narrowed down to 3 vehicles we were interested in. We merely went into test drive a Highlander to either rule it out or keep on the list of 3 choices. After working with Angus, we ended up leasing that day and drove off with exactly the vehicle we wanted. Angus was professional, polite, accommodating and great to work with. He worked hard to get us into the vehicle with terms we were comfortable with. I'd absolutely buy/lease a vehicle with Angus again.

John Taylor

Of all the stress with the pandemic it was nice to feel that getting my car worked on was not one that I needed to worry about. I felt safe at the dealership while there. Having a loaner car was key living a hour away. Thanks again.

Jeffrey Beach

I arrived to the dealer with some idea of what I wanted from the other dealer I had visited before. I knew that Heritage would have the selection and experienced personnel to help me make a decision on a great investment. I ended up taking a couple trucks out for a spin with Jason Dillon to make sure I had the right fit and from there we narrowed down what my options were. After that we discussed the financial side of things and with the help of Ryan Denecker we were able to agree on an appropriate plan of action for moving forward with a new Tacoma. Finishing the paperwork was a breeze with Josh Cousino and from there all I needed was to swap the tools and toolbox from my trade-in to the new truck. Jason helped me get settled in the new rig and took the time to run through all of the options that the truck has to offer which saved me a lot of trial and error and looking up how to use certain functions in the manual. I am pleased that this team works so well together and are able to assist people in the vehicle purchasing process to the extent that they did with me.

Julia Melloni

Thank you for fitting me in! I was unable to secure an appointment, but the team accepted the car through the night drop! It was a busy Saturday and you found the space and time to squeeze my car in to your already full schedule. My inspection had expired so it was very important to me. My sincere gratitude for your work! ~Julia

Catrina

I had a GREAT experience at Heritage Toyota! After an undesirable experience at another dealership, my parents made an appointment with Eleni at Heritage Toyota. There are not enough words to thank Eleni and Zach (Finance Manager) for all their help in getting me into a 2018 Toyota Corolla! My parents have been working with Eleni for almost 20 years and I plan on coming back when the time arises for a new car...Thank you everyone at Heritage Toyota!!

Albert Borne

Just left Heritage Toyota in disbelief. My vehicle computer and injection pumps put my Tundra into a dangerous limp mode. A $2400 fix not covered as my certificate warranty had expired. Another dealer who apparently didn't know corporate policy sent me up route 2 where Heritage said yes we have to take vehicles that apply to a "dangerous policy" in and repair within a few business days. Tire season in full effect off Shelburne road and Heritage took me in when the sleepy competition couldn't even get out of there seat. Rental car waiting, pw done over phone and now here on Wednesday afternoon (2 days later) i get an October Christmas call from corporate working with Heritage that they will apply the "Toyota good will" policy to this issue and pay a large sum towards labor and parts. Jay in service was impressive as voicemails were answered, tracking down a completion time estimate, and relaying information from corporate, to service director and to myself was done above and beyond. I was never left in the dark as I feel there service department sets the bar well above the competition. Every interaction I had with Heritage Toyota was phenomenal. My tundra is my work truck as I work for myself. This issue was beyond stressful but the care and efficiency from Heritage relieved all of that and I will be purchasing many more Tundras from them as they set a standard in VT that compares to noone.....

chris macdonald

I worked with Mark Guyette who worked with me to get the exact truck I wanted in reasonable amount of time. Both Mark and his sales manager were very friendly and awesome to work with. Also have had great and fast experiences with the service department!

Lara Petersen

Conor worked with us very patiently over several days, helping me to buy my first new car. He was very friendly and informed, a delight to work with! I would often make a point to stop in and say 'hi' when I'd return to Heritage for service on my car, and I would recommend Heritage and Conor to anyone.

Karen D.

Chuck H. at Heritage Toyota is, hands down, the best car salesman that I have had the pleasure to work with on my recent trade-in / lease-negotiation on a Rav4. He treated me with respect and wasn't just in it for the sale. He was mindful of my standards while keeping costs down coupled with being fair within the negotiation process. I’ve never met a car salesman as genuine as Chuck. When investing in a car especially, it is important to confide in someone who is trustworthy, knowledgeable and accommodating and Chuck tips the charts in all areas. The concierge car pick-up for scheduled service is the icing on the cake. That’s stellar service right there! I will definitely stick with Chuck within the next car venture I pursue and refer both friends and work colleagues. Thanks so much Chuck & Heritage!

Richard Lynch

I've been a customer at Heritage Toyota since 2010 and have never had a problem with them, either with service or with car buying (I've bought two new Corollas there). I always wait there if the car is in for service and I appreciate the quiet room especially. Laz Koep sold me my last car, and I've never had a better car buying experience. The only thing that bothers me a little is the hard sell by the person whose job it is to get me to buy extras (extended service contract, etc.), but that has nothing to do with Laz.

Zoe Hecht

We bought a used Prius C from Angus Gunn several months ago and have been extremely happy with the car and the service. Angus helped us find the car that we wanted at a reasonable price. We were hesitant about adding a second car to our family, but with three kids all going different directions at once, it was becoming obvious to us that it was time. We love getting the great gas mileage (average easily 60-70 mpg around town with gentle driving) and felt comfortable that we were getting a good deal after looking into other dealerships in New England. Plus, Heritage is close to home and they provide excellent service. Well done, Angus!

Nancy duMont

Ask for Chuck! I was extremely fortunate to work with Chuck Heingartner when buying my dream vehicle recently. Chuck made the process easy, fun (giving my young daughter balloons while balancing the tasks of setting up multiple test drives) and informative. I visited many dealerships in my search and interacted with a lot of sales people. There is a huge difference for a consumer buying a vehicle when they are lucky enough to find a great sales person and Chuck was wonderful. He was so helpful and always available which made everything so easy. I also worked with Adam Rich and Chad Tobin and they were great too. I'm a very satisfied customer!

Kristen Wilk

They worked with me to drop my vehicle off to be serviced over the weekend and pick up while they were closed which was super helpful. I was super bummed though when I heard it would be $75 for an oil change! I thought my car was covered under prepaid Toyota care but I guess there was a limit of services. I also realized after I picked up my car that my inspection is past due. I know that is something I should have noticed but it would have been awesome if Toyota had caught that and offered the service while they had my car for the day. Lastly, the representative who contacted me about my car texted me and asked me for my credit card info to pay for the oil change. When taking a form of payment, making a phone call seems more appropriate.

Tom Kearney

Paul Coleman was easy to work with. I was clearly the customer, and he treated me with respect. I needed to buy a car that very day and drive it away, and he worked with me and with the business office to ensure everything happened quickly and smoothly. Plus, he's a nice guy with a good sense of humor.

Richard Slusky

We have been Toyota owners for over thirty years and have always been satisfied with our vehicles and Toyota's service. We just purchased a 2019 RAV 4 at Heritage. Marc Halliday was extremely patient in helping us deliberate our car options and whether or not to lease or buy. We are happy with our decision, and want to commend Marc for his patience and his helpful advice. We look forward to enjoying our new car for many years to come.

Rob Ostrander

Heritage is a great place to bring your family business. We are a family of 4 and we just got our 4th vehicle (a 2014 Rav4 XLE) from Heritage Toyota. We were treated great - with respect and care, and we got a great deal we are 100% happy with. The dealership is very nice, clean, and comfortable, and we felt very welcome. Our salesman Rob Iandoli was great! Very friendly guy, greeted us when we arrived and didn't abandon us at any point, made sure we understood the answers to all our questions and didn't rush us a bit. When the deal got down to the end there weren't any surprises except how kindly and quickly Rob accepted our few last little requests to really make us feel like we made out! The buying experience was perfect and we will be back for sure for car #5 whenever the time comes. You definitely should let them make you and offer when you buy next.

Bryn Perkins

We have been going to Heritage Toyota for over 15 years, and have always experienced an above and beyond service experience, which is why we love to go there, and are lifetime fans. I find the quiet room and excellent place to get work done. They have a few computers and work space, wifi and tea/coffee available - it works for me!

Marie Lemonier

Chuck, our original salesperson, took my car from my home to work with him and brought it back all serviced. He is a kind, efficient and very helpful guy. Thank you for a wonderful experience at Heritage. You all go above and beyond for your customers.

Maggi Sullivan - Towers

Easy car buying experience! Chuck Heingartner and his team were professional and fun. Do yourself a favor and head down to heritage Toyota and visit Chuck Heingartner for a wonderful car buying experience. Top notch service!

Charles Hazen

Tom handled my Service and was extremely helpful and courteous. My vehicle was ready before he said it would be and he kept me informed of any issues that the technicians highlighted on my Sienna. Definitely see Tom if you are getting Service done at Heritage Toyota.

Barbara Dozetos

Having worked in the car business years ago, I was skeptical when Jason Dillon told me he would get me in a new car. I was leery of salespeople, but Jason made me feel I could trust him. He worked as my advocate in the sale, he didn't sell me. He was patient and kind and understanding about the parts of the process that made me nervous. He got me into the first new car I've ever owned and it is exactly the car I've wanted for years. Jason's attention to detail and genuine concern for the customer is really remarkable. I simply can't say enough positive about my experience.

Jeffery Pynduss

My family and I had a great experience purchasing a new Toyota Tundra, got a great trade in price for old Ford Ranger even better than what the Ford dealership was willing to give us. Our salesman, Jason Weeks, was awesome in help us and even brought toys over for our toddler daughter to play with. We will go back here for future vehicle purchases.

David Kirby

Great staff. Derick Blood was awesome; patient, professional, upbeat, and helpful.

Sherry Zuanich

Although I didn't have a big budget, Charlie went above and beyond to find the right car for me and guided me through every step. I will recommend him to everyone! Better hire him an assistant!

Duane Dunston

The folks are very polite and easy to work with. There is one associate that checks me in about 95% of the time and always asks if I've been there before. I find it humorous because everyone else recognizes me. :) Another thing is that I've been there for tops off on some fluids before my regular maintenance and even had a broken windshield wiper and they fixed it with a handshake and asked me to come back soon. I really appreciated that.

Leslie Davis

I really only go here because I bought my car here so they give you free state inspections (which is very nice). However the last time I was here, I needed an air filter replaced- so it took about two hours, which is ok since they needed to get the part. However, they never actually replaced the part! So I had to go back down to south Burlington later that day just so they could actually put in the part they charged me for, but forgot to actually put in- luckily it worked out that I was already in that area, but it’s kind of a pain to drive down there when I live and work about 30-60 minutes away.

Delia McDaniel

Megan Terry was absolutely wonderful! She answered all of our questions, was so positive and helpful throughout the whole process. I recently went with my fiance to purchase a car and just went back to trade mine in for a brand new lease. She was able to answer our questions and help us get the numbers figured out so that I was able to find a car that would fit my lifestyle and budget. She made the experience stress free and easy. I will never buy or lease a car anywhere else!

Didi M.

The service department has never given me any reason to not trust that they do work that is necessary only - you do not get the impression that they try to add more charges on, as I have gotten at other repair shops. The work is always done well, and in a timely and professional manner. Great shuttle service, too.

HeloGebos

First scheduled service visit after moving to the area. Very impressed with availability of appointments, prompt service, price and especially the vehicle wash before picking up. As a military service member who moves a lot, I can say the best Toyota Service experience from Rhode Island or Virginia.

Andrew Reilly

Mike James was very helpful in helping me pick out my 2008 Prius. I was very pleased that he listened to my concerns about price and fuel mileage and didn't try to convince me to buy a more expensive car or try to get me to buy a less expensive car which I would not have been as happy with. He was very knowledgeable on the features of the cars he showed me and seemed to be aware of the inventory of cars that fit my budget without needing to look around the lot first. He treated me like a person and not just like a sale which felt good. Timothy Baptie and the financing team then worked hard together to help ensure that I could get the car with the financing I wanted and not have to over spend for features I didn't want or need. The service team was also nice and quick about replacing the wiring for one of my headlights that had burned out. Overall I am very pleased with my experience at Heritage Toyota and my Prius. I would definitely recommend this dealership to anyone looking for a new or used car.

Robin Noble

I believe that the work done on my car was good. On the day that my car was being worked on, I called and asked if it was ready.I was told yes it was. I got a ride to the dealership and when I got there, it was not ready . They mixed up my last name. My ride took me home but couldn’t take me back. So I did not have my car until the next morning.

Emanuel Casiano

Went yesterday to check out a pre-owned Toyota Certified Corolla. Kevin helped me out and asked all the questions I had and asked others if he didn't know something instead of coming up with stuff, which I appreciate. Mark and Adam were very also very friendly. And Christine was AMAZING!! She was working some of the financial things and went the extra mile to have me all set up properly since it was obvious this process was new for me. Her help made me feel so much at ease because of how thorough she was. Overall good experience at Heritage. Will update in a few months about the status of the car, the scheduled maintenances and all of that.

john fitzpatrick

We had our truck inspected, serviced and tire rotation. Our service assistant was Rob Iandoli. We arrived for an inspection and realized that we had forgotten our proof of insurance. Rob helped us email him a copy and he printed it out for us and made the whole experience much less stressful than we expected. Thank you Rob!!!

Steve Arrants

This makes our fourth vehicle from Heritage and we've been happy with their sales process and the service. Derek Blood sold us three of the vehicles and he is a trustworthy, honest salesman.

Michael K

Dan and the team took great care of me at the dealership. I am enjoying my Certified Tacoma! Once the all weather floor mats arrive, it will be even better.. thanks for the great experience,

Julie Duchesneau

I had a 7:30am appointment for regular maintenance (oil change/tire rotation/top of fluids, etc.). I drove right in to the bay, they scanned my VIN# & immediately pulled up the info for my appointment. I went to the enclosed waiting room (off the main one) and had access to the internet during my wait which was shorter than they predicted. Staff were all extremely professional, friendly and attentive.

Andrew Snyder

Brought my Lexus/Landcruiser in for brakes all around and fluids change. Jay, Travis and Andrew took care of me in a reasonable period of time and everything was perfect as expected and as my previous history with Heritage has been. Great service!

Annick Cooper

My husband and I leased a car from Josh Cousino in February! He was amazing to work with! He was able to answer all of our questions and made the entire process very enjoyable! I wanted snow tires and a starter before I drove my new Hylander off of the lot and he made that happen in less than three day!!! He was interested in us and made every effort to connect with us personally and professionally! He has also checked in with us about our car and continues to answer questions for me at any time! Thank you so much, Josh! It has been a pleasure working with you!!!

Matt Pek

Chuck was absolutely great. He drove up to my office on his day off to collect all my trade-in info and got me a great deal on my trade-in. Highly recommend Chuck and Heritage Toyota

Reuben Kernan

Jason gave quick and informative responses to my inquiries over email and phone. Heritage Toyota takes the time to truly listen and adjust to customer needs - they rose above competitors by being so responsive. Heritage rises to the challenge that Covid-19 presents. They respond well to online and phone inquiries, they have hand sanitizer and masks at the entrance, and they respect distance. To maintain distance, the salesperson cannot ride in the vehicle during test drives.

Tina Ruth

It remains to be seen how well my experience turns out. I appreciate your service manager, Kate, for calling me today to update me about my 2012 Prius C, that has a long crack in the driver’s side rear unibody. Toyota USA gave it a case number Monday, it was towed to you that afternoon, and today Kate said they sent photos of the crack to Toyota USA. The car had only just over 67,000 miles on it. It is my third Prius, and I will be very disappointed with Toyota if they do not give my daughter and her husband the book trade-in value on It towards the purchase of a new car for them.

Ellen Gittelsohn

Eleni Floyd was the best car sales person. She answered all of my questions quickly and made the whole experience easy. I was also very happy with the lease price. I will definitely go back to Eleni when I lease my next car.

Clement Wellhoff

I bought a 2015 Venza from Trevor Lamson and it was the best experience I've ever had. Everyone was very nice and willing to help you out. The process was flawless. We walked in and Trevor took us to see the exact car we wanted. NO GAMES! The manager, Shannon, appraised our car very quickly and came back with a price. After some negotiations, we got exactly what we wanted. Thank you Trevor and thank you Heritage Toyota for a great experience!

Molly Trevithick

I had an 11:30 appt for my RAV 4 (2nd year of my lease). Greeted immediately, checked in and was quoted an hour and a half and they were spot on. Jared texted me half way through and got a call at the exact 1.5 hr mark that my car was done. Thanks to Jared and the the whole team!!! Great experience!!!!

Amanda Leigh

A few years back I purchased a certified used Toyota. It was the best decision. They are great here and always go above and beyond. My next car is going to be a Toyota from here simply for the fact that dealing with this place for any warranty issues was like none other.

Eric Parker

I took my Tacoma in to get the leaf springs replaced under a goodwill recall. They had my truck for about a week (which is a relatively short amount of time considering the back order on the Leaf Springs). They also noticed there was an issue with the brake cable leading to the back wheels and I told them to go ahead and fix it and replace the old battery... to the tune of about $500+. I gave them 4 stars in this review... great communication, extremely friendly staff, quick service once the parts came in and an overall professional atmosphere. The did however lose a star for returning my truck to me covered in bird droppings. And when I say covered, I mean no less than 15 splatters on the hood, windshield and side windows. I didn't even look in the bed of the truck, god knows how many are in there. But if a customer spends $500+ on a repair, the least you should do is make sure the vehicle is not covered in bird droppings before handing it back to them. If the cleanliness of my vehicle upon pick up is my biggest gripe, than this dealership is doing pretty well in my opinion.

Caleb Foster

This review is long overdue. I purchased two vehicles, a Highlander and Rav4, from Heritage last year. We worked with Marc Halliday and had just a great experience overall. Marc was so easy to work with and went above and beyond with both vehicle purchases. I had been dealing with Freedom Nissan prior to that, and had such a ridiculously horrible experience with Nissan (ended up as Lemon Law for multiple transmission failures on a 2013 Pathfinder, and the Nissan dealership was awful). The contrast of environments between Heritage and Freedom Nissan is so dramatic - I would HIGHLY recommend Heritage to any of my friends and family. Every step, from purchase through service, is well thought out and never felt "pushy" in any way. I've purchased 8 vehicles as an adult in three different states and my experience with Marc at Heritage was the best I've had.

Louise Corcoran

We had an appt. for a recall service. We brought the car in at 8AM. and were told that it could take most of the day but the work would be done as soon as they could. We had another vehicle so we didn't need a rental, although it was offered tour. The car was ready in much less time than we thought. Besides doing the recall work, they checked the car from top to bottom and made sure we had no other issues. I knew we needed a new wiper for the back window and they asked if I wanted it replaced at that time. Couldn't ask for any better service anywhere.

shawn kelly

Brought my 2010 Yaris in for a front wheel bearing replacement on 2/20/16. I was able to schedule the service for a Saturday, which is amazing in itself! The check in process, appearance of the facilities and especially the service is OUTSTANDING! The mechanic who replaced the front wheel bearing on my vehicle had me in and out in about 2 hours, and let me tell you, I know that is one pain in the arse job!! Hats off to the H Team- I Will be back!

tom cronin

Knowledge and professional staff. They found the car with the exact options I was looking for, got it in VT the next day, and even picked me up and drove me to the dealership since I wasn't doing a trade in. Exceptional service with the financial department. Highly recommend you consider purchasing your car from this team.

Jeffrey Nottonson

No wait upon drive-in. Comfortable waiting area. And I was pleasantly surprised that it no more than an hour to do my regularly-scheduled oil change. They are always great to work with at Heritage Toyota!

Janet Roerig

I was 20 minutes late but everyone was understanding even though I offered to reschedule if necessary. It is wonderful to have a quiet room; thank you for that and also for the hot chocolate- much appreciated. I also am thankful that I can drive right in and get out of my car away from the elements...and we have had elements!!

Abe Pasic

I worked with Daniel Pasco, he was EXTREMELY helpful, he got me the car I was looking for ASAP, and he even reached out the next day to make sure everything was running smoothly! Check in with Daniel, or the staff first before you start car hunting, they will make sure you get the best deal for the car you want! Thanks Heritage Toyota!

Jennifer H

Heritage Toyota is simply awesome to deal with when buying/leasing a car. I recently purchased a 3rd vehicle from them in January. My previous vehicle was a lease (also from Heritage) and when an issue came up 2 months after turning the car in my salesman, Jason Dillon and his Sales Manager Megan Terry went out of their way to make things right!!! Unbelievable Customer Service all the way around! I have been and will continue to be a returning customer at Heritage Toyota. Heritage even managed to make a convert out of my fiancé who was a loyal Ford owner into a extremely satisfied Toyota Tundra owner. Thank you Jason Dillon and Megan Terry for all your hard work.

Melissa Dickerson

Big place. The people are friendly. I went to get my vehicle state inspection and the communication as to exact location/covid-19 proceedings weren't very clear. Their techs need to work on clear communication. Overall, I've had a good experience with them.

Stuart Wolff-Goodrich

I had a wonderful experience at Heritage! I worked with Alisha and she helped me get into a Tacoma I now love! They were very helpful throughout the process and continued to be even after I had purchased the truck. Thanks Heritage and a huge thank you to Alisha!

Jed Loomis

Had fun test-driving with Jason Dillon. He came recommended by a friend, and the three of us drove around for a while in several different cars. I know, that's what a test-drive is, but I really enjoyed it, and the rest of the process of buying/negotiating trade-in value/all that business as well. As painless as can be expected, and the service department is great, too!

Deb Ravelin

You Rock.... Eleni Floyd. I have told all my friends and family that have seen my New Rav 4, if they want a vehicle, new or used to go to see you at Heritage Toyota!! I love my new vehicle as do the grand kiddo's!!! Thank you for having an enormous amount of patience's with me while making my decision. I have given your name out to many people, hopefully they take my advice!!! Your an awesome Sales Woman an honestly the only other Sales person I ever dealt with as great as you, Also Worked at Heritage Toyota in 2000!!! Y'all have a wonderful team there in every department. Thanks again, Eleni and I will stop in to say hello... Deb

Linden Ansel

They were helpful and had a shuttle waiting so I got to head out immediately after dropping off my car to have the tires changed. However even with a 15 dollar coupon it was like 65-70 bucks just to change tires which is slightly more than places without a coupon, so not competitive. They do say they check a bunch of stuff like fluids and top em off.

Christopher Diehl-Noble

I had ordered a part two weeks earlier but not scheduled a service appointment. My schedule opened up on Friday so I spontaneously took my van to Heritage to see if they could squeeze me in. Despite my walk-in the service department took care of the work quickly and I was on my way well before I anticipated. Thank you!

Sandra Myers

I have had the pleasure, once again, of purchasing a new vehicle from Eleni Floyd. This new purchase was a "Land Cruiser". A purchase I have been dreaming about my whole life. Oh yes, I have bought many cars from her and she always makes the process simple with no intimidation. But with this purchase she worked very hard to get me into my dream car. Eleni is one of those people that respects you as an individual and doesn't see only $$$$ signs. She is very experienced in selling Toyotas and knows what she is talking about. If she doesn't know she will be first to tell you (no bluffing) but then gets the answer. I have not only bought many cars from her but have referred many friends and family. I highly recommend Eleni for your next automobile purchase, you will not be disappointed!!! Thanks Eleni Floyd!!!

Jeffrey Weinstein

I brought my Tacoma in for a blower fan recall and had fluid changes in front & rear differentials, transfer case, transmission and oil/filter change. Service was performed well and on time as promised. The staff was friendly, informative and courteous.

Mark Rowell

The mechanics left my driver floor mat caked with dirt. Insult added to injury of a car not fixed. Usually a happy ending leaving Heritage. Tough being told your car is not worth fixing. Bought another Toyota today from a private party, a 2009 Yaris with only 44,000 miles on the odometer and service records for the life of the car from Heritage. Guess I’ll keep coming back!

andy irish

Very personal service, very attentive and good attention to detail. Josh Cousino was/is our sales rep.. He did a very good job of explaining details and uncovered an issue that was overlooked by a previous sales person. He has kept contact and checked on how we are doing. Will definitely contact him for our next ride. He is a keeper from our standpoint. Karen and Andy Irish

John Broscious

Heritage Toyota was great. Bernie Cieplicki was outstanding. I would highly recommend him to anyone interested in buying a Toyota.He took very good care of us. Bought a new Highlander and couldn’t be happier with it.

sean hourigan

Casey Morrow, josh,Travis and the The team Heritage were amazing!!!! Thank you for another flawless truck buying experience!!!!

Gabriela Fraser

I felt Megan Terry was extremely attentive at listening to our families needs. I felt a sincere effort was made to get the exact right car for our family. Even at the end of a long day of test driving and negotiating and having kids in tow asking for multiple balloons we still felt welcomed. The kid friendliness of the whole heritage Toyota staff was very refreshing. Thanks You

Arran Stokes

Wow what service. I had to bring my old Toyota in for recall replacements. The folks that worked with me were great. I even got a great ride to use while my car was worked on. If it was time for me to buy a car , Heritage would be my only stop.

Cynthia Beyersdorff

We have been to a few Toyota dealerships and Heritage is by far the best! The service team is always friendly, very professional and fair. Taylor is an excellent and very professional service team member whom we highly recommend!!

John Appleseed

Toyota service appointments meet expectations and concerns are reliably addressed and resolved. Designated quiet/silent lounge is a nice touch. Every other Toyota dealer I've used in past years will vacuum and wash the car before returning it, so a bit curious why this isn't done here.

Ethan Clokey

This was my first time buying a car, and it couldn't of gone smoother. I knew what i wanted (had seen it online) but couldn't find it in the lot. Phil took half the day to not only find the exact vehicle I was looking for, but make sure I loved it and could afford a payment plan. I am a very happy customer now and would recommend heritage to anyone!

Andre LaChance

Paul Coleman is a caring, professional salesman and has the unique experience to guarantee a great job. I have sent numerous people to work with Paul and have purchased our vehicles through him. I dropped a star because of the difficulty scheduling through the website. Service is usually good.

Jennifer Patterson

It took us a while to decide on the right vehicle for our growing family, and we are thrilled with our pre-owned certified Highlander. Roger Patterson was wonderfully patient and helpful and he helped us make a great purchase. Highly recommend. Everyone else we met and dealt with at Heritage was friendly and helpful, too.

Zen

Jason Dillon is an absolutely awesome sales guy, no BS, goes the extra mile consistently and has a great sense of humor! Absolutely coming back next time I need another vehicle, and recommending to all my friends!

Max Ernst

I think their service department has good customer service but they overcharge. Recently leased a 2019 Toyota Tacoma. This is never a fun process to deal with a dealership and have to negotiate to get a decent price. However, they were nicer to deal with than some.

Brian Valentine

Bought a used highlander. Great experience with Matt Messenger. Low pressure sales and in and out quickly.

Samuel Coleman

Purchased used car with Jason Dillon. I asked for a lot and Jason delivered 100%. He got me a fair price, exceptional trade value and low financing. I am very happy with the H-Team!

Mike Feulner

Excellent service by the team at Heritage. Friendly, helpful and cost competitive. Scheduling a service appointment online is easy and fast. Tom Kul., Ray Muzzy and Steve (cannot think of his last name) are always great to work with.

Loren Miller

i actually look forward to taking my husband's car for service. driving into the receiving area - everyone is quick and efficient. i take my breakfast or lunch with me, sit in one of the comfy chairs with the little swivel desk in the nice waiting room, and i eat and knit. they get done quickly - they've always been done a bit faster than i expect. this is my husband's third car from heritage and i've never had a service complaint.

Tanya Retz

This was by far the best experience I've ever had at a dealership. I needed a truck, and Laz was an absolute pleasure to work with. No hassle or upselling, no runaround or vague answers to how much a vehicle costs like other dealerships. He told me that his job was to get me into a vehicle that would best suit my needs at the lowest price, and he delivered on that. Thanks, Laz! We love our Tundra.

Ariana Ducharme

I sent an email, that night I had a quote, and video of the car I was interested in that included an explanation of the quote I received. Two days later (due to the snow storm I postponed) I went to test drive the car I wanted, and 3 1/2 hours later I was walking out with a brand new car! Chuck and JT made this process seamless and I am now a loyal customer!!

Michael Tuthill

I am from New York and I decided to make the trip to Heritage Toyota in Vermont to look at the Rav4 Adventures they had. I wasn't originally planning on buying a car at first as I was just looking at the car and prices and what they had to offer. While I was there, I was quickly met with helpful staff members who pointed my in the right direction to contact the internet salesman I was talking too. He came out and introduced me to the salesman Chuck. From there, Chuck brought me and my father to his desk and we discussed what I was looking for. He showed me all the inventory for the Rav4 Adventures and I decided to look at the Black one. He then brought the car around and took me on a test drive. As I drove around the area, Chuck pointed out all the safety features and unique features the Rav4 had. Once I brought the car back to the dealership, they looked over my car and gave me a trade in value. This value surprised me as it was more than I was thinking. From there, Chuck ran a whole series of numbers and discounts to see how I could afford the Rav4. After many attempts, he thought of a lease and we found our magic number. Chuck was very very helpful and informative throughout the whole process. He didn't turn me away when we found I wasn't going to afford buying the Rav4 outright. Instead he took the time to fit me into a great lease deal. After I committed to the lease, I asked two questions to Chuck; 1. How soon I could get the car (since I am from NY)? 2. I asked since I put new tires that I paid great money for and researched, I asked if they could put those onto the new car for me. Chuck quickly looked into the tire change and came back with the answer YES! He also stated the car would be ready by the time I was finished with all the paperwork. I then met the Finance Director Jim who finished off the rest of the great buying experience with Heritage. He informed me on some packages to add onto my lease and thoroughly went through the contract with me. Both Chuck and Jim assured me that if I had any questions I could call them whenever I had an issue or question. Jim also told me if I had any issues with the NYS DMV to call him immediately. To add onto this great buying experience, I informed Chuck, Jim and the sales manager that I was moving to Colorado that coming Saturday. Since I am buying a car in VT and from NY I needed proper paperwork bring to the DMV to register and inspect my car. Since I bought the car and did all the process late Wednesday night the paperwork wasnt ready for DMV. They all agreed on overnighting the proper paperwork I needed in order to do all those things ontime before I left. Lucklily, I had a family member in VT the next day and I saved them from overnighting the paperwork to having it ready by 3pm Thursday. I was then able to register and inspect my new lease in NY that Friday before I left. All in all, Jim, Chuck and all the helpful staff at Heritage Toyota made my buying experience exceptional and impressed my Father where he will go there to buy his next vehicle. I will definetly buy/lease another car from them. They went above and beyond and helped me with all my questions and more importantly my needs. Thank you Chuck, Jim and everyone at Heritage Toyota! I love my new Rav4 Adventure

Dale434464 Terry

I am so happy with the service at heritage toyota. My service advisor Katherine is a pleasure to work with! when I drive in she meets me at my truck.asks if 'there are Any concerns. Very professional! And she had my truck washed! "Bonus". Thank you Katherine

Emily Asch

I just leased a 2019 RAV4 with Mark Guyette and Conor McQuade and the experience could not have been better. They were very accommodating and thorough with my education of the models. We ultimately came to a mutually beneficial agreement and I drove off with my new car just over a week after I first stepped into Heritage. If you’re looking for a new Toyota, I would definitely recommend Heritage (and Mark & Conor!). They’re going to get you the exact car you desire, and they will make sure they earn your business.

Jesse Knoff

Dana Lawrence & the Heritage Toyota service team on Shelburne Road provided great customer service leading up to and all throughout our annual check-up and inspection. The car was serviced in a timely manner and Dana asked all the right questions to streamline all future service appointments.

Bill Swett

Just picked up another great Tacoma from Shawn Carpenter, my sales Rep. Shawn gave me all the information I needed to close the deal. Any concerns I had were quickly addressed and I was kept updated through the entire process in a very timely manner. Jeremy gave me a very thorough review of the available technology during my vehicle pick up. These Tacomas do it all! Thanks for smooth transition from one Tacoma, to another.

Chris Carrington

I was extremely pleased with yesterday's service! Thank you very much for accommodating my unique needs. And to Andrew for his positive attitude and exquisite mechanical knowledge and skill. Now I know where to go when my 25 year old Toyota Motor "Home" needs repairs 😁. …

Leo SLG

Waiting room is really nice, and customer service is good! I came for my 20000 apt and had a lot of dirt from winter on my floor matts. When they took my car, I asked if they could possibly tuna vacuum really quick after service just to take the extra dirt and the answer was " unfortunately no! We are not gonna be able to that today!" Well, I didn't expected detailing or anything. Just a 60second vacuum!!! Usually when I take to Alderman's they even wash the car! Not that I care much, but a quick vacuum upon request is not too much to ask.

Tom Jackson

As usual, the team of Tom K and Toby T did a great job. I left feeling my vehicle was safe and sound without any unnecessary work being done or recommended. They really do treat your car like it was their own.

Eva Garcelon

Bill and I bought a Prius from Daniel Pasco and we couldn't be happier with with the car and the professional service he provided. We were apprehensive at the beginning of the process of buying the car but Daniel made it easy and enjoyable. He was very generous with his time and advice, patient and available. We never thought that we will be hugging a car salesman at the end but we did. We will happily refer our friends to him. Thank you Daniel!

Ted Heck

2014- When we moved to Vermont last year from Virginia, I was concerned that there was no Lexus dealer here to service our old 1997 LX 450. It's got 260,000+ miles on it and our Virginia Lexus dealer had kept it running smoothly. Having taken it to Heritage Toyota twice now, I am sure I've found a home for the old girl. Luckily it's not too much different than a Toyota Land Cruiser, so it is truly in good hands. Thanks, Amber! 2018 - Our old Lexus now has 292,000 miles on it and Katherine is our service advisor now. We have had several repairs done here at Heritage and all have turned out very well. Katherine is really smart and great to work with. With Heritage’s help this thing just might run for another 100,000!

Heather Kurto

Connor is an extremely polite and knowledgeable sales person. He was thorough in his research to find a car to meet my needs before we met. He listened to what I needed and found several options that met my criteria. When I arrived at the dealership I had 3 kids with me and that was not a problem for Mr. McQuade. He incorporated the kids into the experience and made them feel like they were contributing in the feedback of test drives and the overall search for a new vehicle. In the end I ended up in exactly what I was looking for at a price that fit our budget. It was such a positive experience that everyone who knew I was looking at cars also knew Mr. McQuade's name. He made the experience as stress free as buying a car can be. In addition his follow up after the sale confirmed that Conner is a class act. I would highly recommend his services to anyone who is looking to buy a new or used car. His knowledge and interpersonal skills were above my expectations and it made shopping for a car an enjoyable experience.

Dan Tomaino

Outstanding dealership and great sales team. Jason Dillion was our sale rep and he didn't steer us wrong. When our car wasn't ready by the certain date, he hooked us up with a free rental for the week. Amazing.

Gloria DeSousa

My service person was fabulous so the 4 stars is not a reflection of him. I give him 5+ stars. The 4 stars is more about Heritage. One reviewer said they even washed his car. My car has never been washed. But that's not my main gripe. I bought both the Platinum X Care and the Premium Maintenance Agreement when I bought my car. It was around an extra $4,000+ I paid for the car. I was told after the 15,000 mile routine maintenance that I would have to pay for some filters next time, a cost of roughly $80. I know that I would have to pay for parts eventually, but filters??? Really? And at 20,000 miles? With all the Maintenance Agreements I paid for, filters can't be part of the agreements? I think I'll go to Automaster next time. Not only do they wash everyone's car, but state inspections are free. Not at Heritage!

Cathy Campbell

Alex was patient and really listened to my requests and wants. He made sure I knew what all the options were with leasing again or buying. In the end he made sure I got the vehicle I wanted. Great to do business with! Thanks.

gretchen dunn

Two of us in the family have purchased used vehicles from Eleni Floyd and the team and we have been extremely satisfied. Everyone is professional and friendly and they present a low pressure buying environment. We are very happy with our vehicles and 100% recommend Heritage.

fred Greenman

Our experience with our sales department was very good indeed. In particular Michael Thomson, our sales consultant was terrific. He readily admitted that he was new to Toyota so when we asked a question he didn't know the answer to he was quick to get to some other staff member who could answer the question. Registration was made easy with the help of Zack Roberts. At Michael's suggestion we had the car delivered to our house in Cornwall and I got a ride back up to Toyota, so I could pick up our Highlander that was in for service. They too, were most helpful. On short notice they took in the Highlander, got it inspected, found the problem and had the car ready for me the next morning! One comment. I"m not happy that our iPhone 6 Google Maps and Waze voice directional information can not be heard on the Toyota RAV XLE speaker that we bought! is there a fix or upgrade in the works?

Vermont Bee Balm

Browne, Paul, Chuck, Adam...I've been with Heritage for YEARS. I remember the names of the salesmen, all excellent folks, caring individuals who stand out by standing up for their customers. THANK YOU, Heritage Toyota, for top rate sales and service! Cheers!!

Nancy Knorr

Great experience buying my Rav 4. Bernie was very helpful and courteous. My only disappointment was that he couldn’t negotiate a little lower price. But I would highly recommend Heritage Toyota

Jessica Hargrave

After the birth of our son, my partner and I went in looking to trade our Camry in for a bigger vehicle. Sales Consultant, Chuck Heingartner, was super helpful. Keeping in mind we needed more room and were also on a budget, Chuck got us the perfect vehicle, a RAV4. He has years of experience, is very attentive, and doesn't talk customers into a car just to make a sale. I'm also praising sales manager, Ryan Denecker. He's the nicest guy and does everything he can to make sure customers leave happy. I wouldn't go any place else.

John Haen

Purchase a Toyota Tacoma from Heritage last Friday (7/6/12) and was delighted with the experience. Paul Coleman, the sales associate, was a real joy to deal with (and he kept my coffee toped off) and by the way, the truck is great! Many thanks to all.

Brendan Trapani

These guys are always helpful and straightforward when servicing vehicles. I have never bought a car here before, but I have had my vehicles serviced here. Keep up the good work. Honesty is hard to find these days.

Deborah Sherman

The service attendant was very friendly and attentive to my needs. The service was done well within the estimated time and I was please with my new tires. The waiting room was very clean and bright. Was very comfortable there.

Peter Steinerman

Billy Burke was excellent sales rep Patient, knowledgeable, no pressure. We have been dealing with Heritage for many years and this was a critical factor for us. highly recommend Thanks.

clare sullivan

Even during a pandemic, Heritage and Eleni Floyd found the right car for me! All appropriate safety procedures were followed and my new Corolla is more streamlined than ever. Thanks again.

Robert E Shay II

Easy, painless and stress free. Keith Lawrence made it all seamless and fast!! I would recommend him 10 times over!

STAN SHUMSKI

The service staff at Heritage has always been exceptional. I've been having my automobiles serviced there for years. Never had any issues. They're GREAT !

Lenny Wing

The Dealer once again tried to correct the excessive shifting issue with my 2017 Tacoma truck. No luck. Heritage has done everything they can, the problem appears to be Toyota’s design that doesn’t work well in the hilly terrain of Vermont. The Heritage staff was top notch, particularly Dana Lawrence. She’s the BEST.

Renny Azotea

Jason Dillon was awesome he made vehicle buying a breeze. No pressure just friendly honest service. Also Christine in finance was very professional and she made the buying experience fun.

Jim Santorello

Due to Covid19 I decided to wait outside in their waiting area. No tent due to the wind but it was a unheard of 70 degree day. I was greeted immediately and as stated it took an hour. Boom done hoping all my visits are that quickly.

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