Reviews of Berlin City Kia of Vermont. (Car Dealer) in Burlington (Vermont).
Berlin City Kia of Vermont
586 Marshall Ave, Williston, VT 05495, United States
Description
Information of Berlin City Kia of Vermont, Car dealer in Burlington (Vermont)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Berlin City Kia of Vermont
Sunday
Closed
Monday
9 am–6 pm
Tuesday
9 am–6 pm
Wednesday
9 am–6 pm
Thursday
9 am–6 pm
Friday
9 am–6 pm
Saturday
9 am–5 pm
Popular times
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Reviews of Berlin City Kia of Vermont
Steven Hansen
My son Kai was looking for a car and we searched all around. We ended up at Berlin City Kia where we meet Josh Catella, we explained what we were looking for and where we needed to be. Josh went above and beyond and we made a very quick sale with no hassle. Josh was very well knowledgeable and a great asset to your company. Thank you.
Steven Hansen
Kai Hansen
Wendy Domina
I decided to buy my leased vehicle. I talked to Patrick in sales who answered all my questions and made me an appointment. I went down and filled out all the necessary paperwork. Kyle in finance who was very personable actually lowered my quoted payment and threw in a few extras which almost never happens. Patrick then made my service appointment, made sure I had a loaner car and contacted my insurance company. I can not say enough good things about this experience and past experiences with Berlin City Kia!! Thank you
Matt M
I just picked up my Telluride after ordering it almost 12 months ago - it was definitely worth the wait! I worked with Faye who did a great job of keeping me informed throughout the process. Pick up was a breeze - they had it all gassed up and ready to go! Would definitely work with Berlin City and Faye again!
EJ Murphy
I highly recommend Berlin City Kia. I had a fantastic experience. Kyle McGuire did a great job walking me through the process. He demonstrated great team work with his sales manager Andrew Sears, who was very helpful when we had a snag getting a credit freeze lifted. Finally, Chad Tobin in finance did a great job explaining all the final details and options. Kyle also showed great follow through and customer service skills in making sure that he had a satisfied customer. Thanks Berlin City, great job!!
Laura Chrisikos
I am new to Kia and a new resident of Vermont. I came in for my first state inspection and an oil change. The gentlemen at the service desk were very friendly and informative regarding the inspection process. They were patient with all my questions! (CT does not require a state inspection). I felt comfortable and confident that my new car was in good hands. Very happy. 10/10 would recommend. I'll see y'all in 5k miles!
Tamara Eklöf-Parks
I had a great experience at Berlin City Kia while recently searching for a used car for my son. Josh and Kyle made the whole experience easy. They also went above and beyond our expectations to make sure the car was road ready. They had a lot of patience accommodating all of our requests and questions, even having the car lifted so we could look underneath with a mechanic. The dealership even partners with our bank. Thank you for your excellent service.
Shalonda Anonymous
Received fast, friendly service. Comfortable waiting room. They even washed my car after the oil change
Hallie Warner
Jake, Andrew, and Kyle were fantastic! They all have a very low-key approach to "the sale" and made the entire leasing process easy and actually fun! Love my new Kia and will definitely be going back to Berlin City again and again.
Donna Starace
I had a wonderful experience with the service department in general and Ambyr in particular. She was extremely helpful as was the entire department. She answered all of my questions and kept me informed on the status of my vehicle. I left something at the dealership and she helped me to locate it after I left. She is very professional and easy to work with.
Andi Piscatella
Love that they do a valet service to my area, and that they offer a free inspection sticker if you pass... HOWEVER... I scheduled an oil change for this visit, which is listed as $59.99. Apparently, my vehicle requires fully synthetic oil, which is almost twice as expensive, but they did not see fit to contact me and ask if the additional cost was acceptable. They just did it, and now I have to pay it, even though I could have had my oil changed elsewehre for less.
Francis Hill
BERLIN CIITY KIA came to my rescue when I needed a car. They got me the best deal and made sure my car was perfectly ready and safe for me. THANK YOU!!! You went beyond all my expectations.
Samuel Coleman
I had a great experience with the no pressure sales staff at Berlin City. Jason Russin was my salesman and we worked closely with sales manager Adam Rich. Both guys worked to get me the best deal possible on a pre-owned vehicle. The negotiation over price was actually painless as they did everything I needed to get the deal done, including matching the price of another dealership that was out of state. Adam and Jason even had work done on the car at no charge to fix a couple scratches to the bumper. I'm so happy with my new car and the experience I had at Berlin City. Thank you Adam and Jason!
L. Bigras
I purchased a Jeep from Berlin City Kia last month and could not be more impressed with salesman Bryon Carper who found out what I was looking for (after I responded to a car posting on Facebook Marketplace that didn’t end up being a match) and then he went out and found me my vehicle. This is how I thought cars salespeople worked – and how they would bring the best value to their respective dealership – but the reality is over the years of buying vehicles I have yet to find a salesperson who did just that. Especially when I was seeking a vehicle that was not a featured car brand of the dealership.
After our initial online messages back and forth, Bryon texted me a couple days later advising he thinks he found a Jeep that met all my requirements and forwarded me a link to have a look. No pressure, no hyperbole, no big sales pitch…he just he did his job, his due diligence, to find me what I was looking for, and forwarded a link to me to check out and see if it looked like a vehicle that I expressed an interest in. His approach was perfect, and his demeanor was very much appreciated by this very fatigued female car buyer.
As I told Bryon, it’s very intimidating for a woman to buy a vehicle by herself. No matter how educated and researched I am on the vehicle or vehicles that I’m considering (and trust me, I always have done my research and homework), my experience has always been that a woman walking into a dealership alone is a target. Every salesman I have met over the years has treated me like I know nothing about cars, or even more insulting…that I had no idea what I thought I wanted. There’s a huge segment of female would-be car buyers out there who feel the exact same way I do, and I can assure you having salespeople like Bryon who offer a great experience without the talking down to or the pressure to buy would behoove any dealership to employ.
Thank you Berlin City Kia for the great work and for employing great salespeople like Bryon who have a refreshing approach to selling cars and ensuring customer satisfaction!
Brian Biunno
We bought a car recently. The salesman and manager we worked with were knowledgeable and helpful. They actually had an EV, which was also great. Less great was the fact that they are charging $6k over the sticker and then squeezed us on our trade-in, offering less than other dealerships in the area. In the end we still bought the car and are very happy with it. Just a gorgeous machine.
Marshall R
Michael the sales manager and my salesperson Josh were so helpful in getting me into my dream truck! Who know kia had such a great inventory! Sad to see the optima go ☹️ But now I can pull buildings and drive through mountains and up waterfalls. Thanks everyone at Berlin City Kia, Williston, VT
Caitlynn Duval
I have horrible credit and these guys made it happen, got me into a new car. They are amazing if you go in ask for Andrew or scooter they are the best there and went above and beyond for me.
Tracey Young
I have purchased many vehicles in my life but I have never had such a pleasant car buying experience as I had when I purchased a vehicle from Brandy at Berlin City Kia. Throughout the entire experience Brandy was respectful of me and of my time. She was consistently responsive, courteous, attentive, straightforward, and honest. It was truly a pleasure to work with her.
Nimra Rueda-Shakry Basac
What can I say about this place. Very professional and courteous. I flew in from Detroit and I met with the salesperson last Friday and drove home on Saturday. I picked this dealership because a friend of mine highly recommended this place because one of the salesperson was from Detroit and knew him. BTW: I flew in from Detroit, Michigan. I did all the communications through emails and they responded in a timely manner. I will always recommend this place and the drive back to Detroit was amazing. Thank you for making this an easy process! Kindest, Zerlina
The manager even took me out to dinner and picked me up at the airport! How's that for service?
Carrie Turner
Kenneth Paquette I give 100 stars, My engine spun a rod and he worked to get my car fixed and on the road. Kia replaced my engine with no problem. Told me it would be a few weeks for motor and less a week and I have my car back early. Thank you so much for great service and communication. Restored my faith in Berlin City
Melissa belrose
Very Happy with my new 2023 Sportage and the Team at Berlin City in Williston. Tom and Kyle worked hard to make it happen. Thank you!
Laurie Abare
Everyone very friendly and accommodating. Made buying experience less stressful. Waiting area very nicely done.
I brought my Telluride in for service on 1/24/23 and got free inspection for life! Also synthetic oil and filter change and a couple download recalls. I used the coupon they sent me in the mail and they even took extra money off for waiting a bit longer than expected. Great service and friendly helpful staff. Would definitely recommend.
Dalton Babcock
The epitome of great customer service. Patrick and Michael worked very hard to offer the best deal while meeting my needs. The service they offered was done very quickly and every question was answered precisely and with the customers best interest in mind. Very appreciative of the team at Berlin City Kia.
Kaytie Randall
I had a great experience working with Patrick and his team at Berlin City Kia. Originally, I was told that the wait for the car I wanted was 6 -ish months. After three weeks, Patrick called me and told me there was one coming in that someone had backed out on and asked if I was interested! I came home with my new car that day. Working with him was easy and he made the whole transaction seamless. Thank you, Patrick!
sarah machia
My experience at this dealership was outstanding to purchase a vehicle. I worked with Joshua Catella and from our first text message to the end, he worked really hard and took our situation to heart. He made everything happen just as we expected. From beginning to end of process he was very informative and he didn’t stop working for us until we were happy. A happy customer proves the Customer Service did his job exactly and that is what Josh did for us. Our future business will definitely be with this business. Thank you Joshua for all you did
Gary Ricard
A few months ago, my wife and I visited their wonderful display facility. We were looking for a late model Kia Niro. They didn't have one... last week, Chris Brown called and said they had just taken one in. Without even looking at it, we started the paperwork process and received immediate approval. We went to see the Niro the next day and it was perfect for our future needs. Kyle worked with us and found some good banking support. From entering the building, test driving on the highway, to signing the paperwork was about 3 hours... Done deal. We cannot thank Chris and Kyle enough... they have made our future adventures very doable... can't beat over 50 mpg when driving...
Ed Ferrannini
We bought a Telluride from Here. We worked with Josh as our salesperson and Kyle in finance and they were both excellent. Easiest car purchase with no pressure. Will definitely be purchasing our next vehicle with the establishment.
Teresa Laberge
I purchased a Kia Telluride from Berlin City and had a very positive experience. I worked with Josh in sales and Kyle in finance. Both were honest, helpful and straightforward. At no time did I feel they were trying to rip me off (as most car dealerships tend to make one feel). Kyle went the distance, entertained my requests during our negotiations and the dealership worked with me. Highly recommend Josh and Kyle and I love my Kia!
Crystal Valarie
It's that time of year when the winter tires come off, and I usually go to Midas but thought I'd give these guys a try. I've used them for other services for my Optima, so why not try the changeover service?
Normally I have them pickup my vehicle and drop it back off to me when the service is done. I like sitting back and doing my work without having to spend time driving, but today I decided to bring it myself.
When I pulled in, I didn't know where to go, and wasn't sure what I was doing. I walked in and was greeted by a smiling face who offered to get me coffee or anything else I needed. They also directed me to the service center and Jason helped me get signed in. While I waited, I sat at one of the many tables in a comfortable chair. All the tables were spaced well so you're not on top of other customers. I was able to do my work while I waited, thanks to the wi-fi.
I got up to use the restroom and noticed someone was in the women's room, but an associate noticed I was waiting and they popped out of a nearby office to let me know it was okay to use the men's room. I appreciated that little extra attention.
The service was estimated at 1.5 hours and only went over a little, but the tire changeover isn't a quick and easy task, so I was happy to wait. They washed the car, as usual, and I was on my way!
They even pulled it right out front for me so I didn't have to go hunting, like I've had to do at other places. Also, the service technician put my seat back in the same position it was before (I'm super short!) and I sincerely appreciated that gesture. It's not a big one, but it meant a lot, as other places don't think of that.
Thanks, team!
Don Robar
Dedrick is GREAT!!! HES just like having second Dad!!! I can go to him for ANYTHING!!! He has done a lot for us I have bought 3 cars from BERLIN CITY KIA..They are wonderful to deal with... THANK YOU BERLIN CITY KIA!!!!!!♥️😊 …
Sam Susin
I purchased three cars at Kia Berlin City in the past five years. I want to thank all the staff for the fantastic service provided—especially Chris Brown and Michael Danyow for their professionalism and attention to detail during my last purchase. Besides the low inventory, they helped me to find the perfect car.
Heather Henry
We went in to purchase a new car but the numbers just didnt work. Within 1 hour of leaving Josh Catella reached out to me with an alternative leasing option that fit our financial needs. He was straight forward, understanding, and accommodating to our every need. He was responsive to my questions and text messages. Very happy with our experience.
Donna Kelley
We bought a pre-owned Hyundai from Kyle McGuire yesterday. Kyle went above and beyond his sales duties, eg, got tires switched, cleaned and washed the car in an expeditious manner. Thank you, Kyle for great service.
Aubrey Morris
Faye was amazing, best experience I've ever had buying a used car. She was extremely responsive, helpful and not pushy at all. Love my car, still happy with my purchase months later and would recommend Faye, she is the best!!
Kaylie Heltzel
I recently bought a Seltos from Berlin City and my experience was wonderful. Chris and Kyle made purchasing the car as easy as possible. I'll be back for my next ride!
Loretta Lauzon
Having been searching for a new vehicle for several months, I reached out to Berlin City Kia in Williston to discuss some possible options for a new car. I spoke with Brandy in sales and Chad in financing and was able to settle on a new Niro as my new auto. The experience was positive and the results were as I had hoped for them to be.
I recommend you stop by, or call Berlin City Kia to see if they can help you get into a new vehicle, too.
Pamela Wadsworth
Exceptional service at Berlin City Kia in Williston Vt as always!!! I love my new car, and the sales people are amazing as well as the service! Shop there now!! Patrick and Michael are exceptional as well
Joe Boulter
Big thank you to Josh Catella. I’d been shopping for a new Kia locally to me in New York and having no luck. I enquired about a Kia this dealership had and Josh reached out. From the initial contact through to the delivery of the car he was first class, honest, helpful and always available for contact. I would recommend them to anybody looking to get a car, and will certainly be my first choice in the future. Thanks again Josh!
Terry Ann Winton
The sales person I dealt with was Josh Catella. He was both professional and friendly. He went out of his way to explain new features of the car I purchased. I would highly recommend him to anyone interested in purchasing a vehicle at Berlin City Kia.
Stephanie Mathis
My most recent visit to this dealership's service department was on Wednesday, September 8, 2021. I brought my 2015 Optima hybrid in to investigate two yellow lights that lit up on my dashboard (ABS and the "skidding vehicle" icon right next to it). I immensely appreciate service staff still being able to fit me in, despite my oversleeping and showing up at 8:45 AM for an 8:15 AM appointment I arranged online the previous night upon noticing the two lit up warning lights.
However, if I had realized that I would be charged $156.79 to be told that a low battery level activated those two lights (two days before payday, while I'm still struggling to get caught up on finances after 2.5 months out of work and accepting an over 50% pay cut from my previous travel hospital lab contract in order to work again on June 1, 2021) - I would have most definitely taken the car to an auto parts store for a simple dashboard light diagnostic service instead. You live, you learn.
Rev Smith
The best experience buying a car I've ever had! The whole sales team were so extremely helpful and accommodating I didn't believe that was possible. Michelle was the best salesperson I've ever interacted with. I will send anyone who asks directly to her for a new car!
C Brooks
Excellent customer service, waiting area is beautiful. They even provide snacks while you wait. They get you in and out quick for inspection. I am very happy with buying my car there.
Samantha Zins
Never wanted a KIA, had a deposit down on a vehicle from another manufacturer. Reached out to Berlin City on a whim because the K5 piqued my interest and am glad I did. Josh Catella is a very informed and attentive salesperson and happily put up with my nonstop barrage of weird questions. Not only did he show me how many features on my new car worked, he followed up the next day when he remembered those he didn’t. Have an issue where the service department left handprints on the interior and they’re willing to make that right instead of pretending it isn’t their issue. I don’t normally enjoy the car buying process but I didn’t mind it this time around. Would highly recommend BCKIA for anyone looking for a new ride right now.
Tracy Robar
The company that I work for recently purchased my new company vehicle here and I would recommend Berlin City Kia.
Brenda Mossey
They were nice and got my car done before amount of time.
Jackie D
I’m on my third Kia Soul from Berlin City. I had to get a new one in May because my lease was up. I was contacted by a male salesman who was very pushy in April and treated me like I knew nothing about purchasing a car. In May, Michelle Parent reached out to me and was 100% better. I went in for a visit and left with a new lease! Michelle was great and the store seemed pretty safe considering there was a pandemic going on.
The Service Department is also excellent! I’ve been going here since 2013 and have never been disappointed with their service.
Mike Spaulding
If I could give a review for just Service and Parts this would be a 5-star review. I've had excellent service picking up parts and for getting service done. We are a two car household, one of which is a Kia, and we bring both cars here for routine maintenance. I've never been once pressured for more service options at this location. They are excellent.
Regarding sales, we've never purchased a car here, but we've come in for test drives and rough financing numbers a couple times and often ended up with a salesperson with something to prove. They're just not able to (or willing to) work with us as nearly as much as Kia dealers elsewhere.
Frank Gilcreast
I had been looking everywhere in Vermont for a KIa Stinger GT, I stopped in a the dealership and Patrick was able to set me up with a car that is still on the way from the factory! He went out of his way to find a Stinger that fit what I was looking for and hooked me up with a test drive of a used one so I could get a feel for the car. Definitely will be going back in the future!
Robert Hundley
Yousef was ideal to work with, an attentive listener who made every effort to accomodate my concerns & my needs:
1. When I noticed there were a few chips in the paint, he made plans to have a tube of touch up paint sent over from Hyuandi;
2. As part of the Tow Hitch, I asked how it may be possible to get a Bike Rack, & he immediately had a plan to get one at a good price;
3. When I saw that the Floor Mats were missing, Yosef said he thought there were some in storage that he could put it;
4. When the proper Tow Hitch was not available on Thursday, Parts sent be home in a zippy Fiat, that I am now trying to get my son to buy, with a trade in for his 07 Sebring.
Thanks for the whole team. Now my daughter wants to trade her 14 Elantra for a Santa Fe.
Rev Robert Maury Hundley
PS Nov 4, 2022 We have bought 4 cars from BC. PM me for background.
Pam Mackenzie
Exceptional service from Michelle Parent and Kyle Roland. I have been a customer since 2019, and Michelle and Kyle helped me move from leasing to owning - in a very professional, customer service centric manner. Thank you so much!
Jen S
Josh at Berlin City Kia was super helpful and friendly. He went above and beyond to get me the vehicle I wanted and I am very happy with my purchase! I would definitely go to Berlin City Kia again and recommend them to anyone looking for a "new" used vehicle!
David Bullock
Berlin City Kia has changed for the better! Years ago I was displeased with the service but I knew they had the best car deals around. I decided to give them another chance and it was a smart move. Their entire facility from their showroom to their service department to their staff have all been upgraded and improved. The staff are very friendly and inviting. The deals are still the best around! Ben, our sales rep was super awesome! He made sure we were accompanied even during down times waiting for approval. Ben is very knowledgeable and forthcoming. He made the buying experience easy and fun. The facility has good customer parking and if you have kids, they have a play area for them. I’m proud to be a part of the Berlin City family! Thank you to Ben and the rest of the team for helping me get a new car!
W R
I purchased a Toyota from the Gorham branch that smelled like someone was chain smoking cigarettes in the car as a professional career. I had hoped that the smell would go away but holy hell.
I brought my car in to this location and Jim was very generous and helpful. He could smell the smoke smell immediately (I mean who couldn't!?) and quickly got my vehicle in for professional cleaning. He's been very helpful. He was professional and polite.
Only giving four stars due to the fact that it is Berlin City's fault to start with that they didn't clean the car before selling it. The smell still lingers occasionally but it's not as potent as before which helps. I think I can get by with some charcoal bag air purifiers.
Susan M
My husband and I decided to give Berlin City a try, knowing we may not have been approved for the car we wanted. Ben was great from the beginning, from the initial phone call to the test drive and beyond. While we did not get the vehicle we initially wanted, he was able to find us a great compromise that we are very happy with! Mike in the finance department was great, too. This is a really great group of people who do business the right way from beginning to end. I will definitely recommend Ben and Berlin City Kia to anyone in the market for a new vehicle.
Allison Nowak
I know there are those that are concerned about bringing a vehicle to the dealership. Berlin City in Williston, VT is different and different in the best way. Jerry, a service manager is the reason I have come back for various things my non-Kia (I have a Jeep) has needed such as oil change, inspection (did you know they are free!), new breaks and other things. Not only do I bring my car here, but I encourage everyone to come here for their car serving. Now, back to Jerry. He is an honest, kind, and caring person that will do whatever he can to get you what you need, at a great price, with an on time estimate of completion. If you are considering bringing your car to a dealership, see Jerry. He’s the best! Thank you for your continued professionalism and positive attitude!
Nicole Pinard
Anytime my vehicle needs service, Berlin City Kia always does an outstanding job. The staff are friendly and professional and keep you updated on the work being done while you wait, which is really helpful. I've always been pleased with the service provided. Keep up the great work!
Jason Sacks
About a week and a half ago I purchased a used Ford Explorer from Berlin City Kia. Here are my thoughts: The salesman, Nick, was courteous, friendly and professional. When I was initially negotiating for the vehicle one of the items I wanted to know about was the price Berlin City had paid for the Explorer. I was told it was 'Policy' not to reveal that price, but when I went over the car after getting it home I found the paperwork from the previous owner. I discovered that the previous owner had purchased this vehicle for over $1500 less than what I paid for it. I examined the repair sheet that came with the vehicle and other than a fancy oil change I can't see anything that would have justified such a price increase, especially since the tires will very soon have to be replaced and all the speakers are blown. It doesn't feel like a $23k vehicle. I feel like a chump, like a meal ticket. I feel as though I overpaid for a vehicle that someone else was smart enough to haggle for. There was no reason for me to trust that I was getting a good deal, I simply had to start somewhere and try my best to not get taken advantage of. I don't feel I was treated well by your dealership. Everyone I dealt with was all smiles and happy to help me, but no one thought me of as an actual person with budget constraints of my own. I was simply a means to an end.
Matt Ellinger
Nice people, but don't plan around the service department's completion time estimates.
James Bessette
I went to Berlin City because I had a nasty experience with another brand. My sales person Waldo was absolutely great! No pressure, friendly, transparent and good humor! The Finance guy Kyle was excellent, no BS, direct, professional and friendly. I purchased a car from Berlin and I will be back and certainly will recommend Berlin to others. Great place to purchase a car. Thank you Waldo and Kyle.
Chad Limoge
chris brown sold ke a 2019 civic i love this car Definitely recommend them again
Amber Gray
I highly recommend Berlin City Kia, if you want a seamless and quality experience! The process of buying a car should be exciting and not stressful; which that is exactly how it was for me. Jay, Steve and Mike were all phenomenal and made it simple. I went in knowing what I wanted to leave with and they made it happen. I can't thank them enough for their efforts in getting me into a brand new 2019 Optima S! I hope they are recognized for their hospitality!
Veronica Nason
So far, we are pleased with out experience here. Unfortunately our sales rep no longer works there, but she was a pleasure to work with. Everything was done via text and phone call, which was awesome for us! Our car was delivered around 36 hours later to our home in NY. We have less than perfect credit and were able to get ourself into a low mileage, 2 year old car which was fantastic, with a very reasonable interest rate. Upon receiving our car, we realized it needed some minor work (alignment and struts replaced), and we brought it in, got the work done no charge under the 2 month/2,000 mile warranty. Erin in service was amazing to work with and went above and beyond for us. My only complaints are 1) that the car came to us needing an alignment and struts (it only had 40k miles on it), 2) it took the plates almost a month to arrive at the dealership. I'm not sure who's end it was on since it was an out of state sale, but a month is a long time, 3) took almost a month to get our 2nd key fob mailed to us. Other than that, pleasant experience!
Jaimie Sevene
I had recently purchased a new KIA forte and had a great experience. Josh Maple helped me through the sales process and made it easy. He was friendly, answered my many questions, and made sure I felt good about my decision to purchase my new car! Everything has been going fine since then. I have my first service appointment scheduled and know it will go just as smoothly!
Jean Hayes
Brought my 4 Runner in multiple times to diagnose the lights that were on the dash. I'd show up without warning and the shop was quick to see my vehicle and take care of my needs. Once it was determined what my vehicle needed (warranty part) they were quick to take it in, bring me to work, pick me up the following day, and send me on my way good as new! The shop team is fantastic over there. Highly recommend!
June Plankey
My experience with Joshua Catella is rated a 5. Why? Joshua listened to what I was looking for in a vehicle and I admired his professionalism during the sales process. He was timely when we agreed to meet and this buying process was a wonderful experience! June
Kitty Mygatt
Just bought a 2016 Kia Sorento from Benjamin Perry, who was wonderful to work with !! Extremely knowledgeable about the ins and outs of various makes and models as well as Berlin City’s technical policies. He helped me find a car that suited my needs and will last me a good while, I cannot thank him enough for the work he put into my sale !! Kyle Doherty was also super with figuring out the financial side of things. All around great service, I look forward to returning for my regular maintenance !! : )
Rachel Lewandowski
First time visiting this dealership for service. Surpassed my expectations. From my initial call to make the appointment with Jerry to Jodi who helped explain the issues with my vehicle at the appointment to the excellent shuttle driver Casey who drove me to a shopping center so I wouldn't have to wait around. All of them were wonderful. When my appointment was over Jodi walked me to my car. I am very impressed with the excellent customer service! Thank you!
Mark Jones
I bought a new 2020 Kia Niro at Berlin City on Sept. 4th and their service was amazing. They’re very attentive and go out of their way to make you feel “at home”. Michelle, Kyle and the rest at Kia made the whole buying process as quick and comfortable as could be expected. I love this vehicle and am very happy to be part of the Berlin City Kia family!!
Renee Greenlee
We leased a new 2020 Kia Niro at Berlin City and we were pleased with their service. They were attentive and helpful during the process. We would recommend them if you're looking to purchase or lease a vehicle. Thanks to Michelle, Kyle and the rest at Kia who helped us determine the deal that was best for us.
Callie Chapman
Great experience with Berlin City Kia! The process was easy and quick and the staff was more than accommodating with test drives, mechanical overview and questions! I'm not one for Kia's so I can't speak to that, but they had a Toyota 4Runner that was calling my name and so far it has not dissapointed, very happy with the car. Shout out to Josh from sales and Kyle in finance! Nailed it gentleman.
Krystal Copeland
UPDATE: I ended up speaking Dedrick Thursday evening and he was very apologetic and he made sure to make everything right! He got me in today Saturday and I received amazing customer service and was taken care of!!! They had me in and out in a little over an hour which was great because I had my two young children with me (I was expecting to be there for over two hours)
I just called to schedule an oil change and 30k service and also check on the recall for my car. I got transferred to a voicemail because I had to get the vin number out of my wallet which would have took a minute or less, she told me she didn’t have the time to wait after I was on hold for almost 15 minutes, I was told she had other customers to help which I understand but she couldn’t wait less than a minute for me to get a vin number.... if I would have known I needed the vin I would have had it but I’ve never needed it schedule an oil change..... I called and left 2 voicemails for the service manager and expect to have a call returned phone call by 5pm because that was extremely unprofessional. I guess I may be driving to barre/Montpelier Kia if this is how they treat their customers.
Jamie Ormsby
I had a recall back on my engine they fixed it and I do appreciate that but the thing is they banned me from the store because I was harassing the employees and the managers that wasn’t my faults because I was trying to tell him the truth didn’t wanna believe me now I believe they owe me an apology on this whole thing!
sean kaynuh
I bought a used 2010 dodge ram from them a couple years ago .They knowingly hid damage from me and the fact that it has been in an accident before. They used cheap aerosol paint to cover rust and scratches which was evident by the overspray all over the windows and door handles. Pretty obvious the salesperson just wanted a sale and wasnt concerned with the quality of the item purchased or for their personal and professional integrity. I wouldnt recommended this place if they were giving vehicles away for free. Greedy and no good
(I need to add this was in 2018... the fact that the new general manager got back to my review swiftly with any concerns, i will reconsider my 1star.....best of luck Mr. Casab)
Arthur Gautesen
The service center was quick to update my schedule with my morning was going to cause me delays. The service center was quick to update what was happening with my car, and provided accurate completion estimates. The transportation was waiting for me for the return trip to pick up my car. I was out of the service center just before the completion estimate. Everyone was very helpful, and informative as I enjoy learning about the vehicle (since vehicle hardware is not my area of specialty).
Michele Catella
I had the BEST experience at Berlin City Kia! My sales professional Joshua Catella listened to everything I wanted and then some! He was very knowledgeable about the vehicles and put me in the perfect car to fit my needs! The entire team; Dedrick GM, Adam & Mike sales managers, Chad & Kyle in finance were all true professionals and got it done... for me!! I am a Kia customer for life!! Buying/leasing a car can be stressful, not at Berlin City!! Thank you all so very much!
Bret Benner
Just purchased a truck from Berlin and the salesperson, Marie, was awesome to work with. There was no feeling of being "pushed to buy at this moment" at all, just an honest sit down and talk about what I wanted to do with my trade in and purchase of the truck I wanted. She was very responsive with my info. requests over the last couple of days before the purchase and we closed the deal today. Nice group of people!
Jim Varney
I went to Berlin city initially to enquire information about a trade in, The same day left with a brand new car with absolutely no pressure from anybody, Simply put the deal was so good, the trade was so good and the warranty that I didn't hesitate. Very relaxed Atmosphere and (Mark Nolan) my sales guy was great, No pressure And also very informative and laid back
Brian Werneke
While we haven’t purchased a car yet, I felt a 5 star review was merited here. At no time did we feel pressured to buy, and Mark spent the better part of his day with us trying to help us just test drive cars and figure out what might be right. A great experience for a Saturday afternoon.
Joe Forand
I purchased my vehicle at Berlin City Burlington, the staff were great. Went above and beyond to help me get the truck I wanted.
On a second note I did have to take the truck back to get a Vt state inspection because they didn’t inspect it as it came from there Nh dealership. They did inspect it with absolutely no hesitation and quickly. So far they have been great to deal with!
joann lawrence
Bought a 2020 sportage 2 days ago. We love it ! My salesman Ben Perry was fantastic. He was courteous, knowledgeable and a true professional. He got us the exact car we wanted without any pressure and helped us stay within our budget. I also wanted to thank finance, service and parts for their help to complete our lease return and new purchase. The whole atmosphere was employees enjoying their jobs and their surroundings. I would attribute it to the fact that their GM Dedrick has brought a new face to berlin city kia, according to his employees hes one of the best GMs ever ! We ll see you next time! A loyal 15 + yr kia owner.
Charles Petitpas
Greeted warmly. Evan listened to what we were looking for and put us in a vehicle which we drove away same day! Everyone was super friendly and the whole experience went smoothly. Our best dealership experience! Also, they threw in free inspections for the HOUSEHOLD!
Frances Turner
Very personable upfront sales people. Answered questions or sought answers for me. There was not the kind of double talk and pressure I have experienced in other dealerships.
The only drawback was description of the truck did not completely match the actual vehicle. The price was still a good price for the truck, but the original description would have made it an excellent price had all the options listed actually been on the truck.
The dealership is a busy one and two items on the "rigorous reconditioning" were never done. They were pointed out several times but not done when I came to pick up truck.
Price was very fair and everyone was up front with no pressure. Would definitely recommend to a friend.
Justin Strona
Had an incredible experience with their salesman named Michael. He not only found a car that matched my interior and exterior preferences but ensured that it met my fuel economy and price expectations as well. Overall, the experience felt personal and more engaged. Michael listened to my needs and refrained from selling me a car I was not interested in. This is my families 10th car from this dealership and the experience I had was a testament to why we keep coming back.
paula pockette
We started shopping online for an AWD vehicle and went to many dealerships before we saw this 2017 Kia Sorento here at Berlin City Kia. Had the good fortune of being taken care of by our salesman Ben Perry. He was knowledgeable, professional and very attentive. He kept us informed and in touch. From the appointment to test drive right up to the day we came back and picked it up. He even went above and beyond by sending me a quick video of the car when I had expressed some nervousness about test driving it in the dark and rain the night before and couldn't remember some of the features inside and out!
The whole process was seamless, the sales manager Adam Rich and finance manager Mike Danyow were also really great. I have always dreaded the whole "talking numbers" wait but these guys know their business and do it without any pressure or wait!
This is our second vehicle purchased at Berlin City Kia and they have made us a customer for life.
Jonathan Bowley
From the affable and knowledgeable salesman Mark to Kyle the finance guy, everyone treated me very well and helped purchase the car that was right for me. Add in the amazing warranty that comes with their vehicles and the quality of the cars themselves, and I can't think of a dealership I would recommend more than Berlin City Kia! I'll certainly be headed back for my next car.
Ilia Gilligan
Berlin City Kia is by far the best car buying experience I have ever had! They are knowledgeable in their products, but also they didn't try to talk me into a more expensive vehicle. I worked with Bryon Carper and he did an amazing job with finding the exact fit for me (2021 Seltos) and worked with the financing team for a price I can afford. I would HIGHLY reccommend Berlin City Kia!
Kyle Berry
I came here looking for a good deal on my trade for a new Kia seltos and I was impressed by the staff. Jason from sales was super helpful in getting me in a seltos at a great price. He had answers for all my questions and made the entire process smooth and easy. He’s very personable and I really felt like he was there if I needed anything. Highly recommend!
Kirstie Grant
On Halloween I bought a used Dodge Durango from this location and overall had a really great experience. Bryon was the sales rep I worked with and he made the process seem so easy. He was very personable and my fiance and I felt like he really was working with us to get us the best deal he could. We also worked with Mike in financing who was so patient with a misunderstanding on my end regarding pricing. Both of them stayed later than expected and were so incredibly helpful. We'll definitely be return customers and will refer friends their way as well because of these employees. Thank you Bryon and Mike!!
Mayra Alvarez
Awesome place overall. Bought my Kia last year. I was pleased with the purchasing process and I love my car. Now, I bring my car for maintenance and couldn't be happier. My most recent trip for service was yesterday and Patrick Treanor at the service department was extremely helpful, friendly, and kept me up to date on any information relating to my car/service. Definitely worth going to Berlin City Kia!
Kristie and Todd Roling
Positive experience at the dealership and through email. Purchased a new Telluride. Needed a quick turnaround. Michelle was our salesperson and understood our time constraints. She was quick, professional and nice.
Nikki Bridges
I was connected with Josh Catella from Berlin City Kia via Truecar. He called me within an hour of my inquiry. He was able to locate the vehicle I wanted, negotiatr a great price, and was very professional and friendly during the whole precious. Kyle, the person in finance, was also very friendly and professional. They did most of the paperwork via email and over the phone, then had the car delivered to my residence. Very easy, smooth transaction. Thank you!
Pam Alexander
What an easy amazing experience in buying a car! Joshua Catella was knowledgeable, supportive and provided the best car buying experience I have ever had. Thanks Joshua
Paige Winter
Great sales experience buying a used pre certified Kia Optima from Josh. It was my son's first car age 15. Excellent value and the car was in excellent condition. Ron Winter
Howie LeBlanco
It is rare that I give a glowing review of services, as I believe there is always room for improvements. I am equally skeptical of reviews that have perfect scores with less than desirable justifications from the authors. My partner and I bought a Kia Sportage recently, and we signed the deal not entirely because of the car. There were many cars on the market that we had our eyes on, but what convinced us to sign the dotted line was our experience with our Representative. Jay Simon's gentle and personable approach to helping us find the ideal vehicle that fits our needs is both effective and most appreciated. He listened to understand and to uncover what truly matters to us when it comes to functionalities rather than to distort the reality of what we "need" by ringing all the bells and whistles. Any early signs of the latter would have sent us elsewhere. He cares about his clients; this is clear through the genuine connection he was able to make with us in a short amount of time. This perfect rating is a reflection of Jay Simon's professionalism, dedication, thoughtfulness, kindness, and attentiveness. By association, Berlin City Kia of Vermont has also earned itself a perfect rating from us. If Mr. Simon is the kind of professionals Kia is able to hire, cultivate and support, then the score is well deserved.
Tim Davidson
My wife and I recently purchased a vehicle from Marie at Berlin city and had our best experience buying a car. Usually what is a complete hassle and very stressful was truly easy and stress free. Marie was very helpful and followed up on a couple of loose ends as promised. We are very happy we decided to buy from Berlin City.
Rebecca Waggoner
We always receive fast, thorough, and courteous service. They offer a shuttle, and will take you anywhere you want to wait while your vehicle is being repaired. I'm glad to have such a thoughtful dealership available to work on my Kia Soul!
Scott Pelkey
My wife and I went in nervous about buying a used vehicle but we were in desperate need of a second vehicle. We were assured the night before by someone we would leave in a vehicle and they were absolutely correct .We left in a brand new Kia forte. The salesmen and everyone we dealt with were exceptionally nice, quick and efficient. My family left with a new car, a smile on our faces and even gave a few hugs to the person who changed our lives. Thank you everyone at Berlin city. We will definitely recommend you.
Chikomborero Jeso
This location is great, the service department performs thorough inspections and they don't keep you waiting all day. When I asked, they also went out of their way to help me find parts that would fit my car if I wanted to modify later on down the road (Cold air intake, exhaust etc.).
The sales team helped me find a car the day I came in ready to buy, it was no hassle and I was out of there within 3 hours, including the test drive! If you live in New England and want to purchase a KIA, Berlin City should be a first stop.
1 year review update:
The sales team and service team are STILL great to work with. Patrick Treanor and Jerry Wolfenbarger have been awesome to work with over the past months, and I am glad they are on the team.
If you live in New England and want a Kia, Berlin City Kia is still the place to go.
Paris Allen
Chris Brown was by far the easiest salesman to work with! Trading my truck in wasn’t the easiest but he made it all work! Awesome experience!!!!!
Farhiya Hassan
Quick and swift experience worked with Joshua Catella, was able to purchase the Nissan I wanted, and figure out everything in the dealership after purchasing online.
Dan Albrecht
I logged onto Berlin Kia website on a Sunday night, scheduled an appointment for the next day, they picked up my car at my office, completed the Inspection...and had it back to me in a few hours. Amazing!!!!! Awesome!!!
Verne Backus
This is the best dealer in the region. I have bought 6 new cars here in the last 10 years and had all my service here as well and I’m never disappointed!
Update, my 2018 Sorento (that we loved) from here was totaled form a mice infestation! Multiple people helped me get through this and get it replaced with a nice preowned Sedona that was in great shape from prior owner having all work done here. This dealer remains true in top quality and personal service!
Update January 2021. Sales, finance, and support all helped me get a new hybrid Niro that we loved after the 2018 mice problem. The Niro was a little small for us (though did not mind over 50 MPG which was the equivalent of the electric cost on our prior 2018 Soul EV). I don't want any future car that is not hybrid and had told them when the Sorento hybrid came out I was ready. Sure enough, they just sold me perhaps the first hybrid Sorento 2021 that came into Vermont and we love it. It was again the team of sales and finance that creatively put together a package to trade up from the Niro to the hybrid Sorento. Thank you for the best dealership!!
Yet another update March 2021. Last year I was offered a preowned 2014 Sedona, a model I had owned in the past and liked. This one was a great deal and a good match for me to have something larger for lots of tasks but especially to throw wheelchairs in the back as one of us now needs one for traveling. Bought this cash and very happy. Recently, Tom Vally, the sale associate that has worked with us on 90% of our purchases approached me with a 2018 Sedona that had a lift in the back to pick up and bring in heavy electric wheelchairs. I had looked at those in the past and concluded the conversion cost was too high. This one had one inside already and had less than 800 miles total! Again the sales and finance folks (specifically Kyle Doherty) came though with a deal to get the money back I put in the 2014 for a trade to this specialized 2018. Thank you again Berlin City, you deserve great reviews!
Aaron Fung
This is the second time I've dealt with Berlin City Kia and I could not be more pleased. Michael in sales was excellent to deal with and answered every question I could throw at him. I am a very hard person to deal with and he sold me a new car with ease. I wish every business was as easy to deal with as Berlin City.
Ashley Griffin
My 5/5 star review is for the salesperson Bryon. He was so awesome during such an uncertain time. He helped me find and purchase my 2015 Ford Focus all virtually and I couldn’t be happier. He was patient and kind with me and all of my questions! GO BRYON!
Stephanie Gibson
Sales staff was super helpful in getting me into my first lease. Everyone was super helpful, friendly, and walked us through the process
Marielle Stokes
Anytime I need a car or know someone who needs one Berlin City is were I reccomend. I spoke with Josh Maple and he gave me some of the best customer service I have ever experienced. He answered all my questions and answered them honestly most of all. I really love the experience and would not go anywhere else for a car.
Jessica Kelly
They were amazing to me! Helped me get there, to make a deal, found a good vehicle and were very helpful and kind through the process.
Jim McFadden
We had a great Sales experience with Tim Allard and Mo. We are very happy with our purchase(lease). I am a bit concerned by the two reviews that jumped to the fore as I began to enter this review. Clearly not good experiences for those people....one a purchase very poor experience and another a terrible service experience. We really liked the sales process.....the interview to learn how your sales team can help the customer, etc. The one problem, though, was the very slow close process. We arrived to close at 8:00am on Saturday as we said we would and found none of the paperwork ready and we ended up sitting around for a full two hours to sign paperwork and get out of there with our new car. Clearly the closing process needs to be crisped up!
12/11/17 Service on car...state park inspection......5 star service all the way across the board!
mariah francis
Chris brown was super helpful about helping me get into a new car. He’s very pleasant to work with and answering all my questions and giving me straight forward answers.
Robert Turek
We went to the Berlin City Kia Dealership just to get a good price. Well we left very satisfied. We were treated well and their approach to selling cars worked. We left getting more than we expected. A brand new Kia Sportage 2017 model on June 10 2016. The next day the car was delivered free of charge to New York State. Another satisfied customer Our salesman Caleb treated us like royalty . Thought you would like to know if you will be in the Burlington area looking for a good deal.
Crystal Hendry
Anthony was very helpful and made our car buying experience very smooth. He wasn't pushy and was easy to work with. Although he is new to the industry he was always available to answer our questions. If he didn't know the answer off hand he would find it out and get back to us in a timely manner. We enjoyed our experience and can't thank Anthony and Carlos enough!
Erika Lindberg
I highly recommend coming to Berlin City Kia in Williston for a state inspection. My Toyota did not pass inspection as it needed break pads and rotors, something my husband can do for a lot less. I explained I would pass on the work. They were very understanding and there was no charge despite spending time on my vehicle!
Lindsay Canfield
Anthony Goldsmith was the most helpful and patient sales rep to work with. He was really nice and insightful. I knew what I wanted and he made sure I got exactly that. Other sales reps try to force upgrades or other vehicles on you, but he never did that and I appreciate it. I will definitely be recommending Anthony to friends and family looking for a new or used vehicle.
Cynthia Cooley
This is the first time I ever went to a dealership instead of buying used through private sales. I didn't know what to expect, but Yousif and the rest of the staff were knowledgeable, courteous, and fun. I ended up leasing a 2018 with lots of bells and whistles (literally). This was an excellent first time experience and I'm very happy with my new Sportage.
Marie Guillette
Got a 2016 Hyundai Elantra from Berlin City Kia, through Nick Cabrera, and he was amazing! Everyone I dealt with (Nick, the sales manager, Finance, ect.) were very straight forward and easy to work with! Loved every minute of it and will definitely be going back for my next car!
pinionx
Sales experience was awesome. Had some miscommunications with the service department but the GM stepped in and made everything better in the end. Dedrick is the man!
Seriously though, this car is badass and Ben is a great sales person. Low pressure, no BS- If you hit a snag be patient and give the management their opportunity to work with you, I'm telling you they will make it better. I'm not the easiest customer to win over, but they did.
Trista Cutting
Working with Erin and Garrett in service was amazing. When it came down to the safety of my family, that was their top priority and it showed. They both went above and beyond and I've NEVER been treated better by any garage, ever. I cannot say enough great things about them both and their service. I will always come back to this garage.
ZuWallack Family
We have purchased our last three vehicles (two new and one used) from Berlin City Kia in Williston. For the last purchase, we went directly to Berlin City and did not go elsewhere. In addition to finding Kia vehicles to be extremely reliable with minimum maintainance required, the employees at Berlin City Kia are great.
All are very friendly and their approach to sales truly is easy - with no hassle and no obligation. With our last purchase, an error occurred on their part with some of the paperwork (mistakes happen). They were extremely quick to remedy and address the situation. In fact, they went beyond what we anticipated and expected to resolve the matter, which really highlights their commitment to customer service.
The Service Department staff are also friendly and very helpful. We have stopped in for unanticipated minor issues and we have been assisted on the spot. Making appoinments is also very easy and they have hours that can accommdate working families so service can be provided before or after work.
The free car wash coupon, the drinks and snacks in the wait room, and - as we found out during our last purchase - the pizza on weekends also all contribute to the customer experience.
We recommend Berlin City Kia in Williston.
Ryan Keighley
Stopped by because I saw the inspection sticker sign and needed a sticker without having to wait a few days. The service managers were very nice and got me in and out quickly and answered any questions I had. While my car isn't a Kia, the service team won me as a customer for oil changes and maintenance on my car.
Megan Porter
Every time I go into Berlin City I look for Josh Maple because I know with his perseverance and amazing customer service skills I will be helped to the best of his ability. When working with Josh he puts all my wants and needs on top of his main priority list and I know that when I leave I will be extremely happy and get the answers or help I went in for. Berlin City picked an amazing candidate when they hired Josh as a sales representative and for that I will now always be doing my buisness with Berlin City (well unless Josh goes elsewhere that is). Thanks Josh for all your kind, honest, reliable, hard, and amazing work that you do. When you are working you do it to your full potential and with all your heart.
Stacey Grant
Excellent place to get a car. My husband and I would have never thought in a million years we would of been driving out of there with a reliable, new but used car. Our salesman (Jay) and financial guy (Kyle) went above and beyond. However, to make a long story short..Berlin City Kia goes way above and beyond than any other car lot we have ever been to..
Thank You Berlin City Kia 😀
Dawna Duprey
We have purchased our last 2 cars at Berlin City Kia and have been very happy with our purchases and experience. Christine has made the car buying process less stressful. The service center is top notch also. We love Berlin City Kia and will continue to go there for all of our vehicle needs.
gordan wade
Bought a 2019 kia Forte Josh was awesome did everything he could to make me happy definitely recommend them if you want good service and a good deal
Jahnnie
The entire crew went above and beyond. After other dealerships promised and disappointed I had literally given up when Berlin City called me. I was skeptical and was barely going to give them a chance. I was pleasantly suprised. No high pressure tactics either. Not only did I get a GREAT car but a GREAT deal. Thank you to everyone at Berlin City Kia of VT.
Scott Lanpher
You get a nice warm welcome here I love it i bought a car not to long ago I had a problem with a part underneath the vel. I went and saw dedric and he took care of us right away put us in a rental and kept me informed of the repair and I had my car back. Real soon the people are real nice from sales to service love them all
Jenny P.
The car I just bought needs $450.00 worth of repairs that aren't covered by the extended warranty I paid for. These repairs are basic things that should of been taken care of before selling the car. Berlin City was most helpful in paying for the needed repairs even though I'm out of state now.
Kat Tremblay
I can only write about the device Dept as I never got a car there.
They are pretty awesome because they do state inspections for free. However if you actually get any work done on your vehicle, be aware that they have 0 follow up. They were supposed to call us when the cars were done and they never did. We dropped of my car first for inspection and oil change. We went home. They were supposed to call when it was done which was supposed to be 1030 but they never called. Finally a little after 11i just showed up and it wasn't done yet. 10-15 min later it was done and I left my husband's truck to get inspection. Again they never called. So we showed up a little after it was supposed to be done and it was. Ended up needing some work done. We left it to get fixed. Next day they never called to let us know it was done. I called around 2pm and was told it was done. They were supposed to call my husband (right away) to arrange payment and pick up, and by 3:30 still no call so he had to call them.
It's fine if they can't call everyone all the time, but at least tell us that they may not be able to call and that we should be calling to check in.
Other then that everyone was super friendly and knowledgeable. Prices are reasonable too.
Ron Pentkowski
My car required service to get me back on the road. The service staff were very helpful, professional and accomodating and had my car ready that same day. Their excellent service in my time of need has made me a very happy customer. Thank you Berlin City Kia of Vermont!
Ron Pentkowski - South Burlington, VT
Susan L. Wylie
This was my first service since purchasing my Kia Soul. Service rep went over and explained the work details thoroughly, answered my questions, and recommended money saving service package. Wait time went fast as I was able to work while waiting, thanks to the fast wi-fi. and comfortable tables and chairs. And they washed my car too! Thank you!
Carolyn Smiles
Everyone at Berlin City Kia of VT was friendly, professional, knowledgeable and helpful. Mark and Kyle were the main people we worked with and we were very impressed with both employees. We think more people would buy or lease a Kia Nero if they knew more about the superb hybrid car. Thank you Mark and Kyle!
Alicia Downs
Last time I had a great experience with Berlin city. When I went yesterday it was just not a very pleasant experience at all. I felt like I was being rushed and they were trying to sell me a vehicle I just really didn't want. I didn't feel like I got the answers I wanted not did I really feel like he was listening. I will look elsewhere for a car.
Denise Stoddert
As always, Ryan and his fellow co-workers have given excellent service. We have been dealing with Berlin City Kia for over 18 years and all areas have always gone out of their way to make sure everything is great. Thank you to all.
Jeff Carpenter
We had a great experience trading in our 2011 Kia Sorento and buying a certified pre-owned 2016 Kia Sorento. Phil Bergeron was our salesperson and was super helpful and easy to work with. He even tracked down the Thule rack on the car we traded in after it went off for auction. Overall a great experience and an awesome car.
Frank Belyea
Great dealership to do business with. Worked hard to get me the best deal possible Josh did a super job getting me a good trade in value and finance department went out of there way to get me the best deal out there. Thanks guys.
Mitch Durfee
i usually don’t take time to leave a review but after I had amazing experience with Josh Maples I found it necessary to jump on here and just share a few Things about my experience first of all Josh went above and beyond! I’ve never had an experience with a car salesman like the one I had with Josh straight to the point honest upfront friendly and reliable that’s what I like I highly recommend you work with Josh!!!
the new new
I had a great experience at Berlin City Williston. Mark the sales rep was exceptionally helpful. No pressure I walked around the car for 10 mins and wasn't molested by sales reps. I would recommend this establishment to anyone I meet
Doug Underhill
It was like going to a restaurant and getting both good food and good service. We had a little bit of wiggle room in our budget, but weren't sure if we should go new or used. The affordability of the Kia and the creativity of our salesperson, Jim Adams, landed us in the sweet spot and we drove away with a very good deal on a new Sorento EX. A manufacturer-sourced miss-print on the reference sheet the dealership used to quote incentive program interest rates led them to offer a better deal than they should have, but Berlin City stepped up and discounted the sale further to make up the difference. Wow!
Chris Plant
Friendly staff timely service. Free VT State inspection!!
KYLEMARIE Southworth
Ben Perry at Berlin City was a fantastic salesman, smart and knowledgeable -- Nate handled the finances with skill and offered some terrific advice. The auto selection and price range was really good, we were completely satisfied and would highly recommend!
Andrew Kidd-Cooper
Two sets of two words that go hand-in-hand: customer and service.....josh and maple. The ultimate sales experience custom tailored for you: the client. This, combined with a smile that is almost as tireless as Josh' enthusiasm, makes Berlin City Kia (and Josh) the place to go for your car needs, or just if you need a friendly face to chat with. Thanks JOSH!
Robert Cota
We were treated with great respect my our Sale Guide Thomas Valle. We talk about what we were looking for in a SUV and what they would give us for our car that we didn't have any payments on. I Tom came up with great numbers for us. So we decided to buy a 2019 Sorento LX AWD. With the $2,000.00 repate was also good deal.
We have always been satisfied the way we were treated all the Staff there.
Douglas De Jesus
Went looking for a truck got treated like a real person ! Found a Toyota Tundra they had just taken on trade ! Was looking for something in a small truck but I'm very happy with my purchase ! Would definitely recommend them to everone!!! Thank Berlin City !!!
Debra Davis
Erin the service assistant was amazing!!!! The customer service was impeccable. I gave Kia of Berlin City 5 stars. Erin Marcotte you have mastered customer service. Thank you, I will definitely return for my continued service needs in the future.
Thank you again,
Debra Davis
Sebastian
Great dealership with attractive rates and professional employees. It's really nice that they don't try to push things you don't need, and understood our budget instead. Quick service too! Dealt with Anthony, awesome guy!
Jason Labes
Awesome team - everyone goes out of their way to make the car buying experience less traumatic than you'd expect. It was actually fun. Thanks in particular to Pat and Nate. The service department is also wonderfully responsive and accommodating.
Kelly Jordan Rasmusen
This is my third Kia and second experience with Berlin City in Williston. We had considered another make/model and after dealing with the sales team elsewhere...we drove right to Kia next. Selected the car we wanted worked with them on price and taking our current Kia off our hands. We love our 2017 Sorento EX, it’s sharp and fits our family perfectly.
UPDATED 9/22: Though we encountered some issues with the paperwork, service team and the exterior coating on the car, I have to give the General Manager Bostin a high five for resolving those issues. He ensured the appointed team members gave 110% to expedite the issues at hand, thank you to Art for getting the paperwork straightened out, the driver for picking my car up/returning it so I did not waste any more time at the dealership and to Bostin and Mike for making a trip to my house an hour or so away to inspect and fix the coating.
ESH ROYAL
The Berlin City KIA Service Team is exceptional in all aspects of customer service, technicality and going above & beyond to take care of your auto needs to ensure you have the best experience. Five Star Service every time!!!
Matthew Hall
Clean, friendly kinda place. Have decent WiFi if you are waiting for service to be performed on vehicle. Not overly pushy on up-selling (but to their credit, they do try!) and get done what they say they will do.
R. Gross Bandit
On 10/28/15 we took possession of our 2nd Kia Soul, but this was by no means a typical car buying experience. The car belongs to my son who has Asperger Syndrome. He spends most of his time in his room with headphones on to cope with it. He is 29 and hates leaving the house but is a very good driver. When I started having health issues and couldn't drive anymore he started taking me to all of my appointments and running errands and such. He only drives when he has to and hates going on the highway. His first two vehicles were family hand me downs which he hated because they had mechanical issues due to their age. When we could afford it we helped him buy a NEW car. He decided on a Kia Soul for all the right reasons, visibility, handling, safety features and reliability all very important because of his AS. We live in St. Johnsbury and he does great around town but refuses to go on the highway unless there is no back road he can use. This is where the extraordinary car buying experience we had with Berlin City Kia comes in. He decided a long time ago that his next car was also going to be a Kia Soul. At first he wasn't interested in trading the old one, until he saw the Caribbean Blue Kia in a commercial. He loved how it looked and said that was what he wanted. The only problem, it was a 2015 limited edition and the color was not being repeated for 2016. Finding a new left over limited edition with that color was going to be impossible I thought. I'm 63 and old school so when I wanted to buy a car I went to the dealer and drove half a dozen different ones, kicked the tires and spend 3 or 4 hours arguing with the salesman and then with his manager to get by best price. Well my son said let’s look online and see if we can find one. Well they had exactly what we wanted at Berlin City in Williston, VT. We do a live chat on the Berlin City site (imagine that) and verify it's still there and the live chat says a salesman will call. Next problem, he hates driving the highway remember. There is no way I'm getting him to drive to Burlington. This is where our hero comes in to save the day. Jim Adams, salesman of the year as far as I'm concerned.
PLEASE GO TO BERLIN CITY KIA ON FACEBOOK TO READ THE REST OF MY REVIEW
Justin Aronson
Ben has been a great help with all my questions about my trade in value, my available options and even went out of his way to look at cars not currently on the lot that that he could have delivered for me. I will definitely keep coming back to him for any other help or questions.
seismicvoid
I was in Burlington for the Holidays and took my mother car shopping. Helping her find the right deal without being taken advantage of. I found many of the car dealers frustrating to deal with and was wary of their business practices. Berlin City was the exception. Sales rep Jacie was very helpful in figuring out the right car choices for my mother as well as fitting her budget.Something that other dealerships were lacking in. Also her knowledge and understanding of the vehicles was impressive as well as useful. Berlin City is a dealership I would feel comfortable reccomending to anyone.
Deanna LeClair
Wow. Great service. Tom, Derek and Boston were great! Cathy worked her magic & even got our loan down 2points on the intrest rate. Our 3rd purchase through BERLIN CITY WILLISTON in 10 yrs. Very friendly staff, CLEAN SALES area & offices. ( a major bonus in my eyes) highly recommend this dealership.
Ryan
Worked with Andrew recently and he was very professional and efficient. Highly recommend doing business with him!
Brad Martin
Great experience working with Evan and the entire team. We would buy another car in a heartbeat and we live in CT!! We had a terrible experience at another dealership in westchester New York.
Skye Kennedy
I always receive phenomenal service at Berlin city, from all employees, but especially KENYON PELKEY! He is always looking out for the customers and goes above and beyond to work with your schedule, concerns, and needs. I trust their work and will continue coming back anytime I need something fixed, or for routine service!!
Joanne LeBlanc
It was an excellent experience. They listened to my needs and then made it possible for me to lease an Optima. This was one of the best experiences I have had getting a new vehicle- expedient, efficient and attentive.
morgana ashley
Great experience working with Anthony! He was direct, straight forward, and made the process super easy. Great assistance all around.
Would recommend purchasing/selling a car here.
Denise Mellia
Excellent service. Happy, kind and energetic salesmen and it was so easy to trade in my leased car and buy a new one
Mister Chop chop
I have bought 6 of my last 7 vehicles here. They Always make me and my family feel taken care of which is why we keep coming back and that feeling doesn't end after the sale. Every visit back for routine service or the unexpected fix the service department gets the job done!
Julia Richards
I can't say enough great things about this place! They have been so honest and goid to me it's unbelievable. Never have I had this from another place as the rest can't even come close to the quality of service and friendliness that the staff at Berlin City Kia gives. I would give 10 stars, but am only given the amount 5.
Rick Valenta
Mixed feelings on this place. The customer service can be excellent but the service bills always seem inflated. Staff is super friendly and the ride service will take you right to work. Occasional great oil change specials.
Francis Marks
Have purchased several cars from Berlin city and they have always been exceptional
Jennifer Gochey
Bill was excellent to deal with on our recent purchase of the Alfa Romeo Stevio. He and Ferat stayed late Friday evening to finish up the sale, very much appreciated. We really like our new car. Thank you
Todd Miller
I feel Berlin City, offers excellent service for my vehicle, that which I also bought from Berlin City, anyway besides. The car has also been dependable for years, et, also;; Regards, Todd Miller, of Burlington, Vermont 2/15/2018 - ""et"" -
Brendan Long
They inspected my Alfa Romeo within the hour and even offered to wash it! The staff was professional and very kind. Will most certainly be going back in the future. Thanks Berlin City Kia!
Amanda Bouvier
I always have a great experience when I visit Berlin City Kia. Its a very professional but down to earth experience and they always go above and beyond to treat the customers with kindness and respect to make sure they are 100% satisfied when they leave. Thank you kindly and I will come back years to come and always recommend you😊👍 …
Joan Wanser
Top Notch. Great Service and Total Respect for the Customer. I usually only deal with Kenyon Pelkey. It is a pleasure working with him. I always know that I will get the best price on a quote and the best customer service from him. Thanks you for all you do!
suzanne hallock
I had a great experience buying my first car .
Jay and kyle went above and beyond with all they did ...they where very good at what they do.
Thank you so much ,and I will recommend you to my friends and family. ..
Thank you again u love my car..suzanne
Don Carl
Nice people price s a little high but willing to negotiate
Sierra Severance
Between my fiance and I we have bought 4 cars from Berlin City and are now working on getting our 5th. Tom Valley is AMAZING. He works with your budget and is not the typical "pushy salesman" stereotype! :)
Erica Goodyear
My sales guide was Tyler Burnor and he was extremely helpful in finding me a vehicle with every feature I wanted with a price range that was reasonable for me. The entire team was easy to work with and answered all my questions.
Hina Rizvi
Excellent customer service! We went there with a baby and a two years old son, not only they had a play room but also snacks for my kids. It all made so easy for us to look at and test drive their cars.
Travis
Staff is notoriously rude, however since the old manager was let go and the new GM took over they have become better with customer interactions, still improvements are needed. I've brought my car here for service and learned that you only come for warranty work
linda-nadeau forcier on Tiny Kitchen Tunes
Beware of this dealership doing work you do not need They quoted me
a price of $954.00 worth of work. Filters for $46.99 and $67.99 I paid $24.00 for both at Bond auto. $225.00 for front brakes but my mechanic said they were only half worn. Fuel induction service $129.99 My kia only has 22,000 miles on it You get the Picture beware. Fernand j Forcier Jr
D K
Phil Bergeron (salesman) and Dedrick (sales manager) are both stellar and above board! They will listen to you, help you through any type of situation you may be in (personally or financially) and help you do what is best for you. I have helped my daughter get a car there, and I have been back for two vehicles myself. Professional, courteous, and respectful group at Berlin City Kia of Vermont!!
Bert Blade
I would like to give a great thanks to Mike D. , the person in the finance department and all the staff at Berlin city in Williston VT.Never seen a dealership work so hard to get someone a vehicale. Thank You for the wonderfull service! You guy's will be recomended by my wife and myself to all our friends! Thank You , from Bert and Sherry !!
Raychel Nelson
I love this place, all the staff I've dealt with are great (Dedrick is my fav on the floor) pand the guys in service are awesome especially Ryan, Austin & David I plan to get my next vehicle with them and I've never gone back to a dealership a 2nd time! I would definitely recommend them :-)
Ethan Newton
Josh maple is the man, I see him representing the business a lot! He has service in his heart, always smiling, always willing to help, has light beams coming out of his eyes, dresses for success, carries himself like a winner and always has a positive attitude!!”
BJ Nocera
Attentive and pleasant service! Each member of the team took care of my car excellently and professionally..and looked after me as well. Great dealership!!!
Zo Snelling-Seymour
Austin Hemingway was awesome. I came to the shop needing winter tires the day of the big snow stormfor my car I had just bought 3 days before. He was a miracle worker and got tires on that day on my car!!!!!
Deborah Gauthier
Wonderful experience. I had an accident where someone ran the stop sign. My car was totaled and I was devastated I would not have a car. Three hours I had a new car! Thank you Tom and Art for service that was superior!
Robert Richardson
You guys are great my experience there today was awesome I didn't have a appointment and it didn't matter they took my car right in
M
Phil Bergeron listened to what I wanted and was never pushy about trying to get me to buy something else. The finance department was excellent in finding a loan that I, with zero credit, qualified for and the payments were what I wanted. 10/10
Joshua Stewart
Worked with Chris Brown. Deal went smooth. Couldn't of asked for a better car buying experience.
Rose Poney
I can’t necessarily speak for longevity of the cars, I’ve only had mine for about a year. However, their service department is by far the best service I’ve received. The manager of that department knows what their doing and does it well.
robert draleaus
i have bought many cars from them and had them serviced there the staff is always helpful and if the service is going to take longer they always keep you informed
Kyle Doherty
Service team is amazing! Thank you!
Marv Ellis rivers
The salesman Jonathon diligently worked at getting a vehicle that suits my needs. Not only was that accomplished, but he introduced me to a vehicle that wasn't even on my radar, and I now LOVE. If I need to, I will shop here in the future.
Sean Hyatt
I was 3 hr from home and had an issue late in the day. They took me in with no appt snd had me fixed up and back on the road in no time, fast and friendly
Alex Sargent
They will work with you on getting a car they got cars for people with low income up to Rich they offer free inspection sticker every year if you buy a car from them but it's bull don't waste your time on getting one free there and was told by them if you live in the area there is buses to bring you to the dealership and they offer money back or trade back warranty for 30 days I think and a 90 day warranty on fixing anything if you find it not working right or running right
Joe McGinnis
I had a very positive experience trading in my vehicle. The salesman, and everyone I dealt with, was very professional and friendly. I would highly recommend Berlin City
Nicholas Andrews
The sales representative, Josh Catella, went above and beyond to help me get into my new car. ⭐️⭐️⭐️⭐️⭐️
Karen Crosby
Andy has been a dream to work with and he is very pleasant and he represents Kia in every way. He is a great employee of Berlin City. Thanks Andy at Berlin City Williston my
Angus Gates
Great service all around. Able and willing to work within a given budget. They also have a fairly large inventory of both new and used cars.
Sherry LeClair
I had an amazing experience with this dealership they gave me an awesome trade value on my old vehicle and they were very friendly and accommodating.
Emily Grimes
I had a great experience with Berlin City Kia. They were really willing to work with me and what I was looking for in a car and weren't pushy.
Daniel Albert
Jim Adams was excellent. Knowledgeable; helpful; stayed late to accommodate us. The other folks were great as well. Even the coffee was good.
Ryan Maple
Josh is the man, I see him representing the business a lot! He has service in his heart, always smiling, always willing to help! Thank you for your hard work!
Greg Miller
Josh Maple is an amazing salesmen. He is honorable and very educated. He goes the extra mile everytime. Just look for the sharp dressed man!
David Foote
Good oil change packages available. I have been taking my car here for years. Ryan always takes good care of customers.
John Orlando
The people gave me a good price and were very helpful in buying the car. This is our third car that we have bought from them.
Jeff Menninger
Easy and friendly service. Didn't receive a phone call when the work was completed, but they completed the work perfectly and detailed the car for me as well.
Carol Jaramillo
Went with a friend to get a Kia. These folks are simply the best. Honest and caring.
Michael S
Very upfront with prices and relays all concerns. No pressure sales, love them so far.
nathan morin
You won’t find a better experience than at Berlin city Kia with josh maple, his dedication and motivation is obvious, if your looking to get into a new vehicle and have certain needs to make it work go see josh maple at Berlin city Kia!!!
Nicole Russo
Good service got new car day of walking in. Thank you.
Amy Muir
I have bought 4 vehicles from Berlin City. But it is their service department that keeps me coming back. Top notch and reasonable.
Dan Conley
Always great service any time I bring my car in. I have bought 4 cars from Berlin City, and will keep going back!
Melissa Ruggles
The service department is nice and helpful. I have brought my car here for years now.. I've never thought of going anywhere else.
Jane Woodard
I reviewed vehicles on this website and inquired about information. The reply took longer than I expected. Also I prefer to shop for things knowing the asking price when I am shopping instead of having to inquire.
Shanon Place
Great salesperson; very easy to deal with. They just made it a simple and painless process to purchase a car.
Sarah Rose
Worked with kenyon every time I had to go in. Very helpful in answering my questions. Don't know the techs who worked on my car but I'm very satisfied with their work.
Kathy Fox
Ryan promised me I'd be out of there by 9:00 -9:15am & I was. They also washed my car. Service was good.
John Wells
Fast and professional service. Was in and out in less than 2 hours with my new k5!
Dustin Nelson-Bond
I just want to say that Holly Rivers should be running that place! She has been the most helpful, kindest, upfront and honest person to work with! She is amazing!
Judith Martel
I originally gave a 5 star review. But we have been there since and we're not going back. Too many mixups. But I still love my Soul.
DAVID COMSTOCK
I told the salesman my needs and he was showing me cars that fit, closed same day.
Financing department is top notch.
Erik K
Bostin is a great guy, I could tell right away! Everyone there was so friendly and accommodating. They have really stepped up their game this year. Congrats!
Mike Burt
They did a great job getting me in a car Josh Kyle and the management team
ash p
Jerry and Erin at the front desk were very helpful make it quick and a overall good experience I will be returning love the free service list they provide alsi!
Kacy Chicoine
Ya this place is great. I've only experienced their repair and parts center, but they can boast the most professional, clean, and friendly service providable.
Albert Liguori
It's ALWAYS a good experience for me. Courteous service and enjoyable surroundings. I will get another KIA mostly because of the service I know that I will get.
Codi Deuyour
Ben is the man!!! He is like a Jedi master of Berlin City Kia!! Was referred by Ashley White! But Ben is the man to see he will hook you up!
Jon Votraw
I am very pleased with the work of my sales agent, Pat Treanor. I would say more but this survey site has been very troublesome and every effort to send has been either lost or deleted.
Angela Rupe
They worked with me and I drove home with my new Van. Love them good people very friendly.
Martin
Nice first time service experience here @ Berlin City Kia!
Ben Schott
Great customer service. Asked if it was okay to come a little bit early and was finished before my original appoint was going to start.
Pierre Simenon
Fay Smith is an awesome salesperson, very professional and hard working
Dolores Furnari
The Burlington Vermont Kia dealership salesman and others involved in our sale were great.
Kay Foley
Had a great experience. The sales person (Tom) was able to find the right car for me.
Carolynn O'Donnell
I have been taking my car to this service center for many years and have always had good experiences.
John Pettis
I checked in on time and was promised to be done in an hour. My vehicle was done in 45 minutes and I was paged and I left. Super fast.
matt mlyniec
josh catella was a very thoughtful salesperson and is highly recommended.
Mark Noyes
Nice atmosphere, great people to deal with in all departments. To me, it seems they go above and beyond to accomadate you.
Chad Russo
they went above and beyond to get me the car I wanted. Even going as far as going and getting the color car I wanted before even agreeing to anything.
David Fedele
Arrived early within 30min they took me in.Great service.
Jessica LaRose
Customer Service is awesome! They're a really great group of people!
Jane LaDue
The service attendant went above and beyond the call of duty to assure all my needs were met. He was awesome.
Daniel LaScala-O'Keefe
Charlie made my first solo car buying experience 'Easy' and affordable. Couldn't be happier with the outcome.
Linda Van Ornum
I like the service men that I deal with. They are respectful and they are honest about repairs and opinions.
Lindsay Sullivan
Service department was helpful, prompt, super responsive. Cost was affordable. Will definitely be returning.
Richard Ruane
Great experience purchasing a car from Berlin City, very professional.
Jon Fenner
Low pressure sales. Tommy was great to work with.
Michael Dutton
Was a awesome place to go and had amazing things over to look and I love going every time!!!
Amanda Tatro
This my first car and even though it was a challenge Bil lb and Mighty Mike made it happen thank you so much guys!
alexis olmsted
Wanted to change my review so I'm not mistreated for posting my opinion.
Tatiana Usataia
The best! Thanks a bunch
Bruce Long
Service getting new snow tires went better than expected. Would recommend to others.
Amanda Hebert
Great service, fast, and they gave me 2 coupons for free car washes.
Nikoa Kmetz-Derr
Went in for a recall repair which was done in less time than planned AND they washed my car! Thank you!
Beate Shumway
I like the prompt service, attention to detail, frienfly service department and shuttle service. Always a pleasant experience!
Ethan Kmetz
Charlie Cobb was awesome. Did everything he could to help me out and gave me some good advice going forward.
Tom Buckley
I love dealing with their staff! I only wish there were better parking. ...some day :).
Aliyah Elshami
Really nice staff and they changed our oil quickly.
Rose Kirkpatrick
Very pleasant and they know what they're doing make sure that you're very happy also gave me a very good price on a
Jeffrey Goller
Austin did a great job getting my car fixed and getting me back on the road.
acupof Anxiety
The nicest bathrooms I've ever been in. Also has playground for kids indoors.
German Boy
This company has completely transformed the car shopping experience and has made it a very pleasurable journey!
Kimberly Kavanaugh
Great place to do business! Jason was a pleasure to work with as well as everyone else!
Marcia S
Very impressed with Berlin City Kia of Vermont! They were very attentive and helpful.
Peggy Patch
John, Dedrick, Mo, Phil & Todd went above and beyond to get Rob and I into our new vehicles. Thank you!
Betsy Brown
Excellent service the last time I was there! They’re really stepping up their game in the service department.
Rod Hoadley
the whole sales team worked as a team to find just the right truck thanks to all of you
Robin West
Mark was our salesman and he is fantastic. Great experience.
CAROL BLOW
I was there to Donate for the American Red Cross
Maryann Scruggs
Very quick and efficient. Got batteriesto key changed no appointment needed.
Dax Marshel
Bought a vehicle here. Great service, very patient!
Peggy-Sue Van Nostrand
I was pleasantly surprised to have my car returned to me all washed!
Jeannette M. Gralnick
Mark has been fantastic in helping us find the right used pick up.
T.P.E
Chris Brown was An excellent salesman
Jamie LaPlante
Friendly staff and great customer service! I'm very happy with my purchase 😊 …
Kelley & Joseph O
Seriously fantastic customer service! Worth the drive from anywhere in VT.
Holly Goodale
Although I did spend about 5 hours there, they were able to find out what was wrong with my car and fix it.
Paul Zuchowski
Work was done correctly and on time. They also picked me up and dropped me off.
Tina Armstrong-Thompson
Thank Berlin City Kia you guys did a great job.
Jennifer Overton
Paul worked very hard to give me what I wanted and I could not be happier!
Monique Rouleau
My experience was great and a very friendly environment
Whitney Nattell
Thank you Dedrick Casab for making our buying experience a pleasure and...EASY!! THANKS AGAIN
Randy Bullis
great staff
Debbie Hathaway
We were very happy with the service thanks so much
Chris Willette
Their services are great and they will never let you down
Skdurrani Inc
Great place if you're in the market for new or preowned.
Marsha Morrell
Deathly slow.
Pam C
Sales consultant Michelle Parent is stellar.
Linell K. Pierce
Exceptional work so that I could leave in a new car!
J Fredette
car looks fantastic after reconditioning, staff friendly
kevin gilbert
Very friendly and helpful got a great deal!
Vicki Matthews
Love car shopping on Sunday. No pressure from anyone.
penny moody
They completed my car in a timely manner
Linda Clarke
They are all very nice and good to deal with
Brittany Sisco
Faye was amazing to work with!
Jeremy Pitaniello
Great service and easy going staff, Pleasant trip
Stanley Bagdon
Service was on time and done well, even though they were very busy.
Steve Goldman
I always get excellent service at Berlin City!
Jon Thibault
Great service and a very friendly service department!!!
Carol Kelley
On-time, completed on schedule, and good work done. Thanks!
Bitter Pill
Went for a routine service. Staff was quick and professional
Douglas Littlefield
Friendly, made me feel like I belonged to the "family"
Tim Stetson
Nice people, be prepared to buy a car when there!
Andrew Swift
Great, dependable service! Staff is knowledgeable and helpful.
joe steady
Very good people and service is great too.
Rico Sauve
Very friendly staff, and very quick and at service
Prezidential Gaming
Why doesn't anyone return the online submissions for service?
Mercedes Turner
Great service. Very trustworthy.
james vaughan
Excellent service advisor. Thanks
Patti Burns
Really friendly staff and not bad coffee
Steven Grindle
Easy and straightforward car buying experience.
Mery Moran
Awsome service , great service agent very helpful
Diana Dutkiewicz
Quick, competent service, very friendly experience
James Hawke (GraphicalUserInterface)
Great staff and service. Will recommend.
Roxanne Jenot
Fabulous, great people to do business with!
Pierre Lascoumes
Ryan was very helpful and courteous!
ladislav pancisin
Forth coming with a smile, knowledgeable and ready to explain.
tim Somebody
Good experience no pressure salesman.
Kayla Hatch
I love my new car!!
Deborah Rosenfeld
Very honest and thorough and timely!
jim marrier
General Manager is a real professional.
monica hampton
Love them. In and our service
Nanci Lepsic
Great bunch of guys back in service!
Ray Sokol
Courteous, respectful, on time and with no pressure.
Only Child
Great service ! Thanks Stephen
Santa Treanor
Always take good care of me!
Ed Shannon
Great service and friendly staff !
Dorothy Sacca
Everyone was super helpful as usual.
Darrel Duffy
Taken care of and satisfied as always.