Reviews of Parkway Toyota of Boston. (Car Dealer) in Boston (Massachusetts).

Parkway Toyota of Boston

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322 Comments

Car dealer

Toyota dealer

1605 VFW Pkwy, West Roxbury, MA 02132, United States

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Information of Parkway Toyota of Boston, Car dealer in Boston (Massachusetts)

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Reviews of Parkway Toyota of Boston

Nicolas Trodella

My fiancé and I were in the market for a new SUV and had looked at multiple dealers before coming here. We currently had a Honda lease and were debating sticking with Honda just to make the lease end process easy. I’m so glad we didn’t!! Scott at parkway Toyota was great! He made the whole process of finding our new RAV4 so easy and trading in my current Honda lease so simple. Buying a car during the pandemic wasn’t ideal, due to wait times and shortages but this was honestly the best experience I’ve had buying a new car. I would recommend Scott and the rest of parkway Toyota if you are in the market for a new car!

R B

From start to finish, Fernando Burgos provided me with a fast and streamlined experience. I dreaded having to buy a new car and thought about past experiences. Fernando and everyone on the Parkway Toyota team made it enjoyable and I truly feel I got a great deal. 10/10 recommend!!!

Mike Wojtkow

Go see Rich at Parkway - he’s super knowledgeable and friendly. Process was ultimately great and they were reasonable on negotiating and getting me into a great used tundra with low miles and a lot of life left in her. Thanks Parkway!

Jary Y

Everyone in parkway toyota are great and kind.Especially Richard Hepburn.He is my sale manager.He patiently and professionally explained everything I wanted to know. I arrived in dealership at almost 8p.m,they close at 8:30p.m,in spite of this,they were still kindly and patiently.In order to I could drive home early with my new car, he finished all the paperwork with me until 11 p.m.Really a Good guy.

Manuel Castillo

I had a great and relaxed experience getting my new Toyota Corolla Cross. The sales representative was very helpful, he was very attentive and communicated very well with me by telephone and email , he always returned my calls. Dealer area was very clean and nice. Dealer staff was very nice and relax, I never felt pushed or uncomfortable.

Mark Keohane

Could not have had a better experience purchasing my new Tacoma TRD off-road! Everyone at the dealership was incredibly friendly and helpful! My client advisor Scott Vachon was amazing and got me the exact truck I wanted! Everything was straight forward with no surprises and very quick! Mike in finance was very helpful and explained everything and was very transparent with no surprises which is exactly what anyone could ask for when purchasing a new vehicle ! Fantastic experience highly recommended:)

Cormac Dowling

Just an all around positive experience at Toyota parkway. Two of the people I dealt were James and Lori, they set the tone for a stress-free scheduled maintenance check up. They were professional, attentive to my particular needs and questions, believe me other service related businesses could take a few notes here. The check up was prompt, addressed everything I wanted it to while I waited in a peaceful, clean waiting room. Service from start to finish was the way you wish it was all the time. Good job guys, highly recommend.

Sarah Mahamde

I went into Toyota as a poor masters student and felt as if I wouldn't find something within my budget. Well I very much thought wrong! Peter Stern helped me find cars within my budget and ultimately I ended up buying an amazing Toyota Camry within my price range. Peter was incredibly helpful when I was at the dealership as well as really communicative over the phone helping me with any issues I came across. He made the process smooth and simple. I'm impressed and incredibly happy with my car and Peter's help. Thank you Toyota!

Soujanya D

My car-buying experience at Parkway Toyota was good. Kevin and his manager were friendly and professional. Kevin promptly answered all my questions at the dealership, by phone, and by text message without rushing me into buying. I did not feel pressured here at all. The whole process went very smoothly. I already recommended Parkway Toyota to a few friends looking for new cars- :)

Brian Kirkland

A few months ago I was in the market for a new pick up truck. However, with car shortages/supply issues looming I was concerned about the buying process. James (manager) and Charles (salesman) quickly changed my outlook. Both were always upfront, honest, responsive, not pushy and most importantly made sure I got what I wanted. I also received a solid trade in offer for my Kia Optima, which was higher than other dealerships, for my previous car. Very pleased with the experience and would HIGHLY recommend Parkway to anyone in the market for a car.

Monica Ferrell

I was very happy with my experience with Parkway Toyota. I had to turn in my leased vehicle and lease another within a few weeks before my current lease ended. Leonardo Monterrosa made this process seamless. He not only got me my second choice in vehicles (my first choice wasn't available), but I feel I got a fair deal and did not feel cheated in any way. He was very easy to work with and a great pleasure to work with. I highly recommend Leo and Parkway.

Brian Kelly

I stopped by the dealership on my way home since my vehicle needed some maintenance. I was greeted by a service writer named Jeff. Jeff helped me set an appointment the next day for service and a concern that I had. I arrived the next day, Jeff was there, and greeted me. Jeff gave me a time frame of how long it would take and kept his word. I was pretty much in & out. I spoke with another service employee & service manager, and they were also very professional. I will be coming back

LaKayla

From the time I purchased my car until now, I have had the best experience with Parkway Toyota. Today I needed my tire fixed and I was treated like Royalty as soon as I arrived. I just have to take a moment to truly thank the Service Team who made my day today: Jean, Karen, Laurie, James, Matthew & last but certainly NOT least...Michael C.! Everyone at Parkway Toyota goes out their way to help and that's what I call Top-Notch customer service & I am honored to have them a part of my team. Humbly Submitted & Extremely Grateful... La'Kayla

Amie Colcord

Peter S. was super helpful and friendly as always. I have worked with Peter on leases and now a purchase! Everyone at Parkway Toyota has always been professional and courteous to me. I have especially enjoyed the relationship and reliability I have found with Peter and trust that he has my best interests at heart. I love my new car! Thanks!

Theodore Feldman

Staff was VERY helpful. Service advisor looked up my service record from another Toyota dealer so she knew just what services had been done to the car and printed it out for the techs. She did very careful and thorough work. Provided a Lyft home and back. Another service advisor brought my car inside during a big rainstorm so I wouldn’t get soaked retrieving the car! Five stars is not enough for these guys!

andrey

Great experience taking an ownership of a new car. Everything was pleasant from negotiating to heading out. Separate thanks to Peter for leading us all the way. If I have to complain, I wish there was a better appointment system throughout the process. First Come First Server approach took a bit of its toll on us.

cindy le

I initially had a very bad experience with one of the team members here and didn’t have plans of coming back. I received a follow up call and they asked me if I wanted to come back and see another member. I was hesitant but Leo made my experience great and I was able to purchase the car I was looking for. We had some time to chat and found out we’re both car lovers and had a lot in common! Salesmen usually don’t connect with clients on a personal level but it felt like we were good friends just hanging out. I highly recommend asking for Leo to help with your visit. Thank you for having your team follow up. Sometimes it takes a second chance :)

Shelly Rozen

Xeno's, Charles's and Scott's personal care were superb and invaluable! Everyone did absolutely the best (and the impossible) to provide us what we were looking for. We love the car, happy with the purchase and super satisfied with the service! Thank you and see you again in the future!

Grumoso

Appointment started on time. Friendly service from all staff. Tires and alignment checked digitally as I drove in! Incredible! Oil change was quick and additional services were suggested with clear reasoning and prices. I bought my RAV from this dealership and will continue to return for maintenance done with honesty and professionalism.

Adhaam M

Mike Colby very good best finance manager. Very best prices. Very good warranty. 10 year warranty very good ceramic coating. Will always ask for his help. #1 Finance guy

Ally

I went in to look at Rav 4s and Nathaniel Franco did an outstanding job! Helped me get to as close to the amount I was looking to spend. Sat with me for hours and went through every single trim to see the best fit for me. I highly Recommend him. Now I have my brand new 2023 Rav 4 and I couldn’t be happier. His service was 10/10. Everyone at Toyota parkway were friendly and attentive.

Darrin Flanigan

The service department at Parkway was very professional and worked hard to resolve the issue I was having with my car. They were helpful and communicated in a timely and clear manner exactly what was going on with the car and the status of the repair. I will not take my car to any other dealership after having such a great experience here.

Jeremy Harkin

Just completed a purchase of a 2023 4Runner TRD Pro with Parkway. Overall an above average dealer experience (based on the very low bar of average car dealers) Pros: - They got me into a Pro in a matter of days. These typically had a year long waitlist even pre-pandemic - Willing to work with my schedule and didn’t pressure me to come in for the hard sell - Scott Vachon in sales was great, very friendly, no nonsense, quick to respond (even off hours) - Mike in Finance was also great. Very little of they typical F&I upsell of useless addons. Cons: - They still use all the typical dealer sales tricks “somebody else just called on that vehicle” - Web “smart path price” is a bait and switch. They don’t honor it and started talking markups as soon as I asked for OTD numbers. I talked them down a bit, and would have walked other than the fact that Pro’s sold at markup even pre pandemic. My deal was fair but not great - They lowballed my trade. They knew it and I knew it, but I did push them to come up to the point where trade+sales tax allowance was within a couple hundred of what Carmax offered so it wasn’t worth my time to push harder. - They pulled the usual BS “Toyota says we have to finance all new sales” We l know that’s just a way to get another kickback from Toyota Motor Finance. No prob, saves me the trouble of going to the bank for a cashiers check and I’ll just pay it off next week before the first statement. - This is the big annoyance. After sale service was poor. I picked up Saturday, so they where going to process my registration transfer Monday when RMV opened and email me the docs ( you can legally drive on transfer plates a few days). For some reason it ended up taking 5-6 days for them to get the insurance stamp and registration done and I had to keep texting and calling to nag. Obviously just laziness on the part of their back office as they can typically do this in an hour while customer wait weekdays, AND they had no trouble finding the time to list my trade for retail the very next day!!! Even before they legally had title filed!

Lisa O'connell

I have purchased 2 cars within 1 year. My first was a used 2018 Toyota Camry XSE which I bought during Covid and paid more due to the Car inventory, etc. I was advised to get gap insurance which was more, but glad I did. My car was totaled and everything was covered. I Loved that car. I went back to Kevin Welch who sold me the first car, Kevin is a polite, kind and honest person. No need to shop around. I stick with good people when I do business. I have had nothing but a good experience at Parkway Toyota. Hello Monterrosa in Finance is a true gentleman also. THANK YOU KEVIN AND HELLO FOR MAKING MY PURCHASE SO EASY ON MY 2022 CAMRY XSE SO EASY. I LOVE MY CAR. LISA

Amanda Mitchell

Purchased a used luxury vehicle from Parkway this Summer. While the employees are very kind and helpful, getting you to purchase this vehicle, be cautious. Even if you come prepped and ready with your own financing, they will sugar coat their own and please read any and all fine fine print. Their financing will not benefit you. Also charge you an extra thousand bucks to do a “safety inspection “ prior to purchasing. Interesting how the oil was never changed, brake rotors and pads extremely worn and scratches we were told would be buffed out we’re not even touched. Hound you down to buy from them, can’t get ahold of them afterwards. Classic scenario..

Shark Man

Charles Wiseman is The Man you want to deal with. Very knowlegeable on his cars. He was born to do this. Beyond that, his customer service kept me at ease when there was a small dispute with my account and was finally settled fairly based on my honest concerns. I commend the others as well who were involved in this process. That gesture of ensuring the customer is taken care of has won my loyalty and if I don't buy a Toyota in the future then I will still refer people to Parkway Toyota because of Charles. Car salespeople get a bad rap for trying to take advantage of people but I strongly believe Charles Wiseman is the total contrary because he is very transparent when you have questions and he is very honest. I wish all people in dealerships were like him. He is truly a good guy

Kate Beeders

Great consistent service. The dealership changed hands a few years ago and I was concerned about how their service would be. Better than ever! Jeff (and everyone behind the scenes) is great! Thank you!

Andy Couto

I went to parkway Toyota with my dodge challenger for an oil change and a detail. I was pleasantly surprised at how professional and kind every staff member was. My car was exceptionally clean as well. I will be coming back!

Tarikul Islam Papon

We bought our first car from here. Loved the overall experience. The sales person was really friendly. And the whole process was super smooth. Highly recommended!

Alain Duchemin

I was there a couple of weeks ago to get my vehicle serviced. Turned out I needed to get a loaner. Mathew Ryan was extremely helpful and knowledgeable! Shoutout to Eric too. Highly recommend Parkway Toyota!

Sexy S.

It was really a great experience from the start to finish. Thank you very much Nathan for your help and your VIP treatment as well. Parkway Toyota of Boston need more people like you brother. May God bless you brother!

Veranika Barysevich

Great dealership! Serviced my car there and was completely satisfied! Also was chatting with Yaro while waiting for my car - great guy!

jim coughlin

If you want the BEST service experience available...I suggest Parkland Toyota. Jim Brown, Parkland's service manager is at the top of his field. Anytime I have a problem, JB resolves it "no fuss, no muss".

Andy R

Excellent customer service from Peter Stern and I didn't feel pressured at all with the entire buying process. Peter was super helpful with answering all of my questions and kept me in loop with all the details needed. Thank you so much for all your help.

Steve Regan

Luis in sales was very helpful and a pleasure to work with on our new car purchase. I would recommend him to anyone looking for a new Toyota. His follow up was very helpful and he made the transaction easy. We also had a very good experience with Mayer in the finance department. I was dreading going through the financing procedure but Mayer made it quick and easy. I had a great experience at Parkway Toyota!

Dave Barnard

I spent 6 months trying to lockdown a 4Runner TRD Pro. Rich was the most knowledgeable, honest salesperson I have ever dealt with. While other dealers where dancing around with pricing. Rich was upfront and eager to earn our business. My family and friends will be going back to him for any future purchases!

Eric Swanson

Jaquari Burton and his Team were top notch; pleasant, informative, responsive, and accommodating. It was my first time at this service center; I felt confident in and grateful to him all the way through the process. My second visit there, Karen Cummings provided equally responsive, capable, and good-natured service. She only continued to deepen my comfort and confidence with this service center’s abilities. I am so grateful to the Parkway Team! ❤️🙏👍

Amanda McMorrow

I have gotten my last 2 cars from here and both times with Jeremiah. He is knowledgeable and really helped me find the best car within my budget. Thanks Jeremiah, I love my Rav4!

Michele Cordeiro

Best car buying experience ever with Rich Hepburn at Parkway, I'll never go anywhere else again! Thank you so much for your attentiveness and for finding me exactly what I wanted and needed within my budget.

West Price-Ashby

I’m super thankful of Helio! He was with me through the entire process of getting my first car! Helped me get everything all set, and was a great communicator. Very kind, and honest. Made sure to share all options before proceeding. Made my experience a memorable one. Two other staff I would like to give thanks to: Mike, and Leo - these gentlemen were professional, and provided much comfort in the process of paperwork and detailing out different coverages offered by Toyota. I would Recommend Parkway Toyota to anyone looking to purchase their first or next car! Thank you all so much for making my dream come true! -West

Eric Andrew

I had a great experience at Parkway Toyota securing a leased vehicle.The service was top class. Everyone went out of their way to make sure that I got what I needed. As a result I came away very happy and satisfied.

Kris Krim

Bought a certified Tacoma, former lease. The sale went smoothly. Truck was ready to go on the day specified and after registration. Luis and Helio were very helpful and friendly. I had all my questions answered. Could not be happier.

David Stoppel

I purchased a new car, knew exactly what I wanted, and did not shop around or go back and forth over things like colors and options packages. If this sounds like you, this review might be helpful. This is a review of the salesperson Charles Wiseman. Charles met all the requirements of a salesperson, he was polite, responsive, and knowledgeable. I was put in touch with him after using the SmartPath tool on the website, something I suggest you do, and he immediately honored the quote I received. I was able to reserve the car listed on the site within 15 minutes of contacting him. The car took about two months to arrive and he contacted me promptly when it did. Our in person meeting was excellent. He was attentive to my needs as well as those of my wife and her friend who was with us. It was our first car buying experience and he explained the paperwork well. He offered us the chance to purchase dealer options, showing us what they had, not being overly aggressive in the sales pitch, and accepting no as an answer the first time. He worked very hard to make sure the car would be available to leave the dealership that day, he stayed with us until a few minutes before closing time to make sure we knew everything we needed to. Charles struck me as a sincere person, he did not have any of the traits that you might negatively associate with car sales. If you do choose Parkway Toyota and you have the opportunity to choose a salesperson, I would strongly recommend Charles Wiseman.

Amanda Holthaus

I really needed to find a minivan to truck my kids around and buying a car can be so stressful and high pressure … Peter Stern helped me find an awesome sienna van and handled my trade in, and all my questions with a real easy going comfortable manner, he kept me informed every step until the deal was done . Everyone was super helpful and nice and I would recommend parkway 100% It was definitely a positive experience.

Bern stin

I took my car in this morning for service and I was very impressed. The staff was professional and courteous. They kept me updated on the status of my car and it did not take long . My Service Advisor was Mr. McLee Dauphin. I gave five stars for the review.

Cindy DiRusso

From start to finish, the dealership was fast courteous and super friendly! I took my car in for a recall and they explained everything they needed to do. I would definitely recommend Parkway Toyota of Boston!

Quaime V. Lee

I really had a great experience. Kudos to Lucas and Helio for their patience as professionalism. This is my third Toyota dealership and it has been by far the best sales experience.

Emily Cai

Had a great experience at this Toyota dealership! Our dealer Richard was extremely knowledgeable, friendly, and responsive. It was our first time purchasing a car, but with Richard's help the entire process went much faster and smoother than I expected and he addressed all of our questions and concerns. Overall, Parkway Toyota is a very professional and organized dealership and I would highly recommend it to anyone looking to purchase a car.

snehal amin

Very good service for buying car. It took little longer to take car delivery but it was worth waiting because what we needed we got it. Just sales person need to know maintenance schedule and promotions.

Oscar Guerrero

I've been to Parkway Toyota of Boston for my last couple of service appointments and they're awesome! It seems like I call other dealerships and always require an appointment that's further away then I actually need. Parkway is super accommodating, their staff is super friendly and they don't bully you into extra services you don't need. I really appreciate everyone there for taking care of my 2019 highlander and for always greeting me with a smile. I cannot express my gratitude enough... I'll see them again in November for my routine service needs!

Jill Marini

Jose Guqman helped make this sale happen he saw I was upset brought me right to a beautiful Toyota. I worked with Lenny Shaul he was great he called me to make sure I was able to come in, Lenny also made things easier when I went to finance, where I worked with Doug. Doug and I laughed he was so personable and understanding. Doug worked very hard to get me into the vehicle I wanted also in my name thru a Toyota lease Being in the business for 17years I will say I was taken care of with the whole staff.. I was sent to Toyota by Mr. Joe Rose, Joe is one amazing man, very personable and understanding. working customer service you have a great staff. Jose Lenny Doug Awesome Guys

Betty D

Great service provided and very efficient. I waited under a half hour. I only wished they would've washed my vehicle, otherwise great job.

Tahina D

Peter was a great salesman, despite the back and forth on the decision of which car to choose he was very patient and made sure we got into the right car. Mayer was also a pleasant to work with and made us feel right at home by being very detailed and thorough! I wouldn't recommend anyone else but them! First time I went to a dealership where I was not pressured to make a choice and they always made sure to keep us updated on the car! Huge thanks to Peter and Mayer, they made this process so easy!

Ms Trillmatic

Came in for an oil change; ended up leaving with a reliable car to ease my troubles. Major shout out to Charles for his patience while I figured everything out.

Emiliano Falcon

Yaro was super helpful when I decided to sell my car! I highly recommend him to get the best deal!

Mike Duran

Peter Stern was awesome! I recommend working with him!! As busy as they were, he was able to get me a car I love.

Laura Newcomb

I had a great experience here tonight, I felt like the guys helping me were very nice and honest and one of them even offered to give me a car wash because he felt like the snow was what was wrong with my car. I appreciated not being made to feel stupid and I appreciate the friendliness. 3 people came up to me and welcomed me and it was an overall really great experience. I don’t remember anyone’s name but the nice guy with the white hair, tall man at the service desk were great. I never felt pressured to buy or do anything and I appreciate that as a woman. Thanks! Oh and I almost forgot I got lost finding the service parking and someone helped me. Best dealership I’ve ever been to

Tina Olson

I scheduled a service appointment approximately 5-7 days prior for a recall part. I then received a call 2 days prior and was offered a rental car for the day, which was fantastic. However, when I arrived for my appointment, they could not find an record of me having an appointment. I had a confirmation text to show, but it didn’t seem to pose a problem. I then inquired about the rental car, and I was told, “I don’t think we have one.” Since my appointment time was very early, they were able to service my car first. I was offered a ride home, but I opted to stay. While there was definite miscommunication and a mild clerical error, they were quick to rectify and I was actually out of there within the hour. And their coffee is great!

Standish Fire & Security, Inc.

We just purchased a 2022 RAV4 Prime from Charles at Parkway Toyota! I had been calling around and there weren’t any Primes available. I called Parkway late one evening and asked if they had any available. They said they had one in transit that was available. We were going to go to the dealership the next day but after discussing it we decided to call back and ask if we could put a down payment on it so no one else could. Management called me back after hours and helped set everything in motion. We had never purchased anything sight unseen before. It was a bit scary. We had to wait a couple of months for the car to arrive. Charles kept me posted on its status. Once it arrived Charles called us and we scheduled our delivery. When I saw the vehicle I was extremely relieved. It was better that I had hoped! It was gorgeous! I had never driven a Hybrid before and this car is amazing! The transaction itself was pretty seamless seeing we were purchasing the vehicle for our business. Business transactions always take longer but the dealership is really comfortable so it didn’t feel like we were there forever. Charles and the rest of the staff were excellent! For a great car and an excellent experience I highly recommend Parkway Toyota!

Valluvan Rangasamy

I had a great experience buying my first car here. Kevin Welsh was my dealer and he is the best. He was very friendly, explained everything in detail and kept me updated about everything from the day it was booked. He even went a step further and helped me in getting papers in time from the insurance. Also my financial advisor Meyer wa excellent. He gave me all the options and helped me in picking up the right deal. I strongly recommend to meet Kevin, Meyer and choose Parkway Toyota of Boston!!

Bob Gee

After visiting many dealerships around greater Boston, Parkway Toyota was my last chance to find the vehicle I had been looking. I walked into Parkway and was approached by Rich Hepburn and asked if I needed any help. I told him I had been to a number of dealerships and it seemed no one was willing to go the extra mile to find the car I was looking for. He said , give me some time and see what I can do. I had finally found the car that I had been looking for due to Rich's efforts. Thanks for going the extra mile and finding the car I had been searching for. Great job Rich.

Sophia Phanord

Jean is the best ever, he is patient and really helpful with the clients, particularly the Haitian community. The finance guy from Egypt is the best as well as a finance manager he really takes his time to guide you through the process of approval.

John McLaughlin

Yaro, James, Maher (name not a title) were awesome!! That went above and beyond to ensure a happy customer, and a smooth transition into my new vehicle! From all the other dealerships this was the first truly family oriented dealership with excellent customer service and a great car buying experience!

Hajji Glover

We went out just to see what is out. Then I fine myself in the middle of a sell. My wife was quite please with the selection, it kept getting better. From one vehicle with low miles to another with less miles. We are grateful for our final purchase.

Sunaro

I find this dealership to be a little more laidback compared to other dealers and I like that. I looked at cars many times here in the past and they usually give me space to peruse until I was ready to talk to someone. I bought a car from one of their salesman, Charles Wiseman, in June of 2022. He has a great work ethic and I certainly would buy a car from him again.

Gina Few

I had the pleasure of doing business with Jeremiah. I walked into Toyota unsure if I was going to buy a car. I knew I wanted to but I always had bad experiences with the salesperson. NOT with this young man. Jeremiah was kind, funny, and make me super comfortable. He was also very knowledgeable about the vehicles and was able to answer all my questions. I bought a car that day and I left there very happy. I would advice anyone who would like to buy a car to go to go see Jeremiah at parkway Toyota!!

kareem smith

Bought 2 cars and happy with a dealer!!! Ask for Yaro when you are looking for new or used car!!!

Omede

I was able to get my Hybrid Toyota RAV4 XLE in fairly good time. As you know getting a hybrid vehicle can be more difficult than threading a needle. Leo went above and beyond to keep me updated through the process. I’d definitely recommend everyone to check them out for all your Toyota needs.

Bethania Naut

Since I arrived, until I leave, I receive a cordial, professional treatment. Every member of the staff is truly amazing. Thank you very much Parkway Toyota.

Uyen Nguyen

Our experience at Parkway Toyota was great. Charles Wiseman was our saleman and he was extremely patient and details oriented. He offered great introduction of the car system and functionality. Not rushing us to the deal or anything. The place also has play area for kids so my children loved to be there as well.

Mike Conneely

Service Advisor McLee Dauphin was Excellent! Sadly, it is very hard these days to find competent employees.. Parkway Toyota is lucky to have him!

Peter Malagodi

Although it took a considerable amount of time to diagnose and repair, they really went out of their way to make it as convenient and easy as possible. Even after the repairs were made and we noticed a couple of other issues that stemmed from the complicated repair, they worked to quickly resolve those issues without any problems at all! They kept us informed and answered all questions!

henric boija

Buying a car as a new entrant in the United States involves a lot of uncertainty and many decisions to be taken. Before I came to Prime Toyota I visited many other dealers and my gut feeling afterwards was almost never good. The seller, Fernando Burgos, changed that. He was very understanding, patient, kind, courteous and professional in his treatment throughout the process. Building trust is very important when doing business and trust I definitely got for Fernando and Prime Toyota. I would really recommend Prime Toyota Boston and especially Fernando.

Chris Legrand

Recently purchased a vehicle from this location, I highly recommend sales associate Jeremiah. Buying a vehicle can be overwhelming process. However, he was very knowledgeable and professional. I was not set on a particular vehicle, he took the time and showed me multiple cars and never once felt like he was pressuring me into a sale. Would definitely recommend this location!

Jean Michael Lendeborg

Service was beyond words of gratitude. The service representative “Lacey” went beyond to ensure my vehicle was fixed. On top of that, she would give me constant follow ups about my car. I would recommend it to everyone and is by far the best Toyota Service dealer.

Barbara B

Great experience working with Leo at Parkway Toyota during a very challenging car-buying time. Leo was patient, kind and helpful. Mike in financing was very helpful too. I really prefer no nonsense purchasing and I felt that was the case with this here.

Jan Finn

Car wouldn’t start. Lacey at Parkway send I could have it towed there. She called me to tell me it arrived. Then called to tell me what was going on with it. Then called to tell me it was ready. All in one Day! I made plans to pick it up the next day. I called the next day and asked for new tires. Lacey told me the exact cost( tires, alignment, discard of old tires, labor etc.) she called me a couple of hours later. I went in and out in minutes. I’ve been there a few times over the years. Always the same great service.

Ac Esthetics

I just want to share my experience at Toyota Parkway… Me and my husband already had a Toyota so it wasn’t our first time buying a car, but this time it was very different in such a good way! Peter was the person who helped us find our new car, he explained all the details and questions that I asked, and it was very nice to us… I will definitely come bay to say Hi to him every time I go to Toyota Parkway!! Thank you so much to everyone there. ☺️

Russell Ronco

Good service with Lucas i came in to buy, went home. A manager called next day to was called with s better prive we worfed a deal i am happy.

Elizabeth Barstow

I shopped around at a lot of dealers before buying a car and Parkway was by far the best. Great inventory and Kevin was beyond helpful. He didn't pressure me or put on the tacky salesman front. Just genuine helpfulness in my car buying journey.

PrettyCute Abby

I had such a great experience at Parkway Toyota of Boston. The environment was welcoming and Ernst Dauphin made the process so smooth for me. His customer skills are amazing; very helpful from the beginning to the end of the process. I will definitely recommend my friends and family to this location as well as Ernst.

Mohamed Keshk

The team at Parkway Toyota of Boston is among the very best. Chad is awesome. He is professional, polite, friendly, knowledgable, and above all very patient. He does everything he can to accommodate your requests. James, the manager, gave us an excellent deal. There was no pressure and we visited another 4 Toyota dealers, these guys were by far the best. We ended up leasing 2 cars from them. Strongly recommended!

Zach Shu

I had a very bad experience buying a car from here. I had so much pressure working with the salesman, and I had been pushed to sign all the documents without test driving the car and without knowing what I signed up for. It was partially due to my own lack of experience and also the fact that I didn't do enough research. In the end I got a base model car that didn't meet my needs, but I paid the price that could have bought me a higher trim level. I wish the salesman could have helped me more in searching and understanding the features and price of different trim levels. Apparently, they don't care, they only want to lock you in and make as much money as they can in any way from a deal even if it is very bad for the customers.

Hannah Ward

Lacey DeRose went above and beyond to help me during a sticky situation. As a trained mechanic she was able to explain what happened to my car in a way that I could understand it and what my options were for a fix. Best experience I've had with a Service Consultant in my 15 years of car ownership.

Louis Scaramuzzo

Everything about my experiences with Parkway have been exceptional. I even bring my non-Toyota vehicles to get serviced there. The sales manager James really made me feel like they rolled out the red carpet for me. The service manager Malinda always makes sure I am in and out of there as fast as humanly possible. I would recommend them a hundred times over.

deirdre merrill

Very great experience. I am so happy with my new car. I am confident that I got the best deal around. Very kind and helpful group . Thanks you. I am really happy with my new cars and my kids are even more excited 😆 …

Lieng Huynh

Appointment went really well. I got there a couple minutes early, drove right in and got to speak with a rep immediately who thoroughly got through all the details of my Toyota Care service. Wait time was very reasonable and the rep was fantastic.

Ruth Slater

Rich and the crew made buying a car, (sight unseen, with an expected long wait time,) easy and understandable. Not only were they pleasant and patient through my many questions, they also managed to get me the exact car I wanted faster than anyone could have hoped for. Thanks everyone!

Darryl Grant

Staff was very helpful and very professional. This was my second purchase from them in five months and my family is very pleased. From our sales advisor, Ernst Dauphin, to Mike in finance, to the guys who helped remove the plate off my trade in vehicle I would recommend Parkway Toyota to all my friends.

Jill Brand

We really loved working with Jeremiah and Meyer (spelling?). We knew that there was practically no inventory for the 2021 Prius, so we didn’t expect a deal, but they worked with us to give us a doable price. We are also happy with the extended warranty and tire/rim warranty that we got. We never felt that there were any pressure tactics being used. The atmosphere was very relaxed. Thanks, Parkway!

Lisa Goren

Bought a Rav4 hybrid 2 weeks ago. The one issue I had (with the pricing) was taken care of beyond my expectations. Looking forward to having this car for years and feel great about it. Everyone was incredibly nice and helpful. Rare to call buying a used car a great experience, but there's a first for everything!

Kevin Deckel

Kennady's attention to details before and AFTER! the sale along with his genuine manner made a customer out of me. I recommend him to anyone looking to purchase a car, and he will be the first person I call next I'm looking to buy a vehicle.

Rachel Casper

Absolute best experience I could imagine buying a vehicle. I had a few complicating logistics, they made it so easy, and everyone I worked with was an absolute joy.

Danni Tumbles

I had purchased a 2018 Rav 4 LE from Parkway and worked with Leo Monterrosa. The service was awesome! I was treated with care and got the best deal. I love my car. It’s the best car I’ve owned so far. I will definitely be coming back for any future car needs.

Carrie Wehmeyer

My experience the day of buying the car was great. Leo and Andrew were friendly and I walked out of the dealership elated, telling everyone how great an experience it was! However, everything since that day has been one of the messiest buying experiences in awhile. I got my car late because of some mix up and couldn't get the car inspected before leaving because their sticker machine wasn't working. They said it was fine to get it inspected somewhere else and would reimburse me the money to do so. Fast forward to getting the car inspected and I had to replace the windshield wipers because they had no blades to pass inspection. When I called to ask about getting this reimbursed as well, I was told that that could not be done. Now I suppose that makes sense since they could do it in house essentially free... but they couldn't inspect my car because their machine was down, so what choice do I have but to go somewhere else? What if it had been my seatbelt or lights that made the car not pass inspection and their inspection machine was still down, would they still not reimburse me? Now it wasn't expensive to get that fixed but this is more based on principle. I could mention a few other things, but I think this gets the spirit of my review across. Messy.

Tim Norman Jr.

Got a new battery, replaced air filter and when I picked up the car, they had detailed my car and cleaned the dash. Nice touch, thanks & will be back.

Elliot

Kennedy Depradine was very resourceful and informative when I was looking to trade my old car for a new one. He helped through the process making it easy to decide which product was best for my need. I am definitely referring friends/family to him.

Genia Proffitt

It was very convenient to just pull in for scheduled maintenance. Check with counter to give them my info. They serviced the car and called me when it was ready Only thing is they didn’t wash the car when it was done. The service rep told me to come in any time and they would wash my car for me

Ryan Cazeau

There are times where I've been playing a game called "phone tag" because no one would answer. But other than that, the car is great. Love the Corolla Cross

Cliff Eugene

Parkway Toyota has a great team! During my visit Ernst took the time to provide my family with all the details needed to ensure we purchased a car that meet our requirements. Thank you, Ernst.

Jack Brown

Best service Dept on the auto mile. In and out - no problem. Often without an appointment. Service writers are terrific, especially Joe Walsh. I have worked with him for over 10 years.

Miroslavy Burgos

Fernando Burgos is outstanding! If you need help buying a car, I highly recommend to see Fernando Burgos @ Toyota dealer in Dedham Massachusetts

Mariellen Torres

Kennedy at Parkway Toyota of Boston was very professional yet easygoing. He made the car buying process less stressful. He even came in on his day off to make sure I could pick up my car when it was ready. Highly recommended!

gerald finnegan

Top notch customer service . JB takes care of everything . Will not be going anywhere else. Happy car , happy life.

jessica Teper

Jeremy sold me my brand new Rav 4 and made the experience amazing and also got us a great deal! He was very knowledgeable about the car and made sure I walked out feeling happy comfortable and confident in my purchase for my growing family!

Jason Cummins

I appreciate Rich and the Toyota staff not only for providingme with my car but excellent customer service! Thanks everyone!

Anne Carchedi

Had a wonderful car buying experience with Yaro at Parkway Toyota. He is extremely helpful and knew exactly what would be the best fit for my situation. He is readily available to answer questions. His professionalism and expertise make the shopping and buying process very pleasant. Thank you, Yaro!

Janice Bingham

I have had very satisfying experiences at Parkway Toyota both in leasing cars and having them serviced. My first introduction was with Kennedy Depradine. He was great to work with and followed up with me checking that I was satisfied with my lease. He helped install my phone numbers and when I had a problem with the Bluetooth halfway through my lease he came right to my assistance and found the tech who could solve my problem. I will definitely go back to Kennedy when my present lease it up. He definitely deserves five stars in my estimation. Thank you!

Sam Hundley

Had a great experience with our sales rep, Yaro, from Parkway Toyota. He went over the top to get us into the right car at the right price and we settled on a fair price for my trade. Highly recommend working with Yaro

JM Chris Chang

Traded-in our old car here. Was helped out by Yaro Martsinkiv and his manager Tomas Sanchez. Both were friendly, straightforward, and clear about the fine details. Selling a used car can be stressful but these guys made it a smooth process.

Jeff Brown

Great new technology to check your tire tread and alignment as you drive in. Friendly and helpful staff. They make the process very easy and smooth. They give you a detailed report what looks good and what need maintenance coming up.

laura Bradford

I would love to recommend to anyone out there looking for a great car the best salesperson I've encountered in my long search for my Rav 4. His name is Kennedy Depradine. He will go the extra mile to get you the best deal possible. He is kind, patient and for real.

Poor Rich

Service advisor was great, quick and timely manner, constantly updated on the status of my vehicle. They got an oil change and hefty recall done in a very timely manner! Highly recommend for service, and sales. All around great environment, and very friendly people. 10/10!!!

Oare Wall

I would like to thank Jeremiah for helping me finance my car I was overwhelmed and he made sure I was getting the best deal. He is patient, kind and honest and you do not find that a lot in a car salesmen. Thank you again if you guys go ask for Jeremiah

Charlene Provost

I want to say thank you to Su who introduced me to Karen, an impressive sales woman, very professional and helpful!!

Jeri Heinberg

Dealing with Lacey is a priority. She’s on top of my service calendar. Her knowledge and customer care are excellent. Most of all; she listens. She found the source of my complaint by going into my car to check out my issue. Bottom line: the part was in stock and I was on my way with a freshly washed vehicle in the time frame she told me.

Craig Sherman

I had the joy of working with Ernst to buy our new Highlander. He was super easy to work with and as diligent as anyone could be. Also, the general manager there is a nice easy going guy who is willing to work with you without having the gruff and aggressive demeanor that many dealership managers have. Just a really good team to work with if you’re looking for a Toyota.

John Sideropoulos

I was in search of a new vehicle, and I was not feeling the love at my Chevy dealership. Chevy only wanted to sell me a truck and push me out the door. I decided to look into a Toyota, and I instantly fell in love. I found this new dealership, Parkway Toyota of Boston’s. They didn’t just sell me a truck, they sold me an experience. This is a true family environment, everybody is very friendly, you get a fair price, no hidden fees, and they treat you right. my salesman called me the next day to make sure I like my truck and that everything was going well. The only time I ever heard from a prior salesman was when my lease was expiring and they were trying to sell me another vehicle. not only what I recommend this dealership, I will be purchasing from here again. Massachusetts finally has a great Toyota dealership!!!

Stefanie Dean

Took our new car (purchased elsewhere) to Prime to fix a recall and experienced excellent service. The service coordinator was friendly and helpful. She caught something that saved us time and made it easier to get everything set with the new car and complete the recall.

Connor Gillen

Had a great experience at Parkway at my most recent visit. Quick service matched with great customer service and I credit Joe Walsh. He was extremely friendly, understanding and efficient during the entire process. Thank you Joe and Parkway Toyota for a great experience

Red Monaco

I had a great experience buying my Rav4 hybrid and the staff was very helpful. I had a financing issue that was resolved quickly. Special thanks to General sales manager Abdel. Service like this is amazing!

René Reyes

Incredible service at Prime Toyota. My service appointment was scheduled for 7:15 a.m. but they took me in at 7 a.m. and I had my car returned to me all washed, vacuumed inside, and with my oil changed within the hour. Their representatives were kind and clear, and I appreciate the great job everyone did!

Kelly Duggan

They worked really hard to give me an amazing deal on the 2021 Rav4 limited Hybrid, and I’m so greatful. Good communication, sometimes was confused but overall really happy with experience. I used Prime for my first lease, didn’t my second lease because of a bad sales rep, but this time I came back and was very happy. Love my car and all the help I received.

Daniel Green

Absolutely fantastic experience, how often can you say that about a dealer? They honored the online price, no unnecessary back and forth negotiation or hard ball tactics. Ask for Kennedy D salesman and Andrew T finance manager by name, they are fantastic. The best experience I’ve had buying a vehicle.

Caroline O'Shea

I recently purchased a car at Parkway Toyota of Boston. I worked with Leo and with Maher. They were courteous, knowledgeable, and fair. I had a very positive experience working with them and would recommend Parkway and Leo and Maher, in particular, to anyone looking for a new car!

Pete Kefalas

Had a great experience working with Yaro (in sales) and the entire team over at Parkway. Made a bunch of new friends. Yaro made the end-to-end sales process simple for me and their service / finance was great. To everyone at Parkway, have a great holiday and safe new year! See you again soon.

Vassy Mihaylova

Leo has been outstanding assisting me leasing new car! He was flexible, attentive and answered all of my questions. Leo and his team took the time to understand my needs and take care of them. He has great energy and positive attitude! I appreciate the fact I didn’t have to do anything and just go and pick up the car. Thank you!

Shawn Halford

Top notch dealership - Richard Hepburn is a great salesperson, and I appreciated his and the entire dealership’s hustle to get our new car in our hands as quickly as possible in a time of high demand and supply chain realities.

dhaval patel

I recently had very good car buying experience at Prime Toyota Boston. Devin, sales Manager is fabulous. He did everything that was in his hand to make car buying flawless. Jean, sales person is also an amazing fellow. He helps to make sure everything is going as smooth and as quick as possible. When it comes to finance, Andrew, finance manager, is fantastic. He is knowledgeable and takes time to understand your finances and try to explain in very calm and detailed way. Overall, I felt they took a good care of me and i would love to give this place a business. Highly recommended.

Leilah Bitar

My experience with Toyota Prime West Roxbury was great. The staff, especially Jeremiah Wall were knowledgable, efficient and accommodating to my needs. I would definitely recommend visiting this location and finding your dream car!

Diane Colson

The service department staff keeps the customers informed of the status on their car repairs. You are treated with respect. These are important factors as a customer.

Noreen Ruggiero

I've been a customer of Prime for many, many years. They're very methodical in how they handle each customer who comes in for maintenance on their car. The staff is very friendly and they update you about what's happening with your particular car so you know what's going on. They have a nice waiting area with a TV, food and drinks (self-serve). I'm always satisfied with their service.

Shawn Halford

Top notch dealership - Richard Hepburn is a great salesperson, and I appreciated the dealership’s hustle to get our new car in our hands as quickly as possible in a time of high demand and supply chain realities.

Linda Lee

Purchased an SUV at Parkway Toyota of Boston this week from Salesperson Kevin Welsh. Kevin was very personable and answered all of our questions. The vehicle is great. We look forward to a long and happy relationship with Parkway Toyota.

Esher Belliard

The team at Parkway Toyota of Boston is among the very best. The sales person Kennedy despradine is awesome. He is professional, polite, friendly, knowledgable, and above all very patient. He does everything he can to accommodate your requests.the manager, thomas sanchez gave us an excellent deal. There was no pressure I strongly recommend

S Chisolm

I met with Jeremy today, he was an exceptional sales person, and very knowledgeable of the vehicles I came to see. He is the person to see, when you need to purchase a vehicle and get a good deal.

David Ancheta

Kennedy helped me purchase a new 2021 Rav4 4 - he understand people and how to professionally and courteously assist them , which what could be a stressful experience. I have passed along his contact information to anyone I know whom might be thinking of purchasing a new or used Toyota. Kennedy made the difference in whether or not I should purchase from Parkway Toyota. I'll be looking for him again on my next purchase. He should be recognized for his skills and personality. Its a big plus .

Christina Runci

My salesman was Jeremiah Wall and he was amazing!! I work for Prime as well, and I unfortunately was trying to purchase the car right when everyone’s system went down. He kept me updated on what was going on on his end, and was so patient and helpful. He and the finance manager explained everything, gave me comparisons, and ran numbers based on what my choices were and how much I put down. I told everyone I could to go there if they want to get a Toyota! I never met the GM, but please tell him that Jeremiah is the best!!!!

massiel nunez

My experience at Parkway Toyota in West Roxbury was definitely way easier thanks to all the help that Jeremiah offered. He made everything run as smooth as possible for me and even after having my car he stays in touch to make sure if there’s anything I need he’s there to help, which it’s greatly appreciated on my behalf !

Anthony Britt

This was my first time at Prime Toyota and it was a very smooth visit. Especially during this pandemic, their approach feels very safe and speedy. Jason, my service advisor, helped walk me through this initial visit and got me set up quickly with maintenance. Everything checked out and I will definitely return in the future. Thanks team!

Manny Rios Alers

I had the utmost pleasure of purchasing from Parkway Toyota of Boston. I worked with Jeremy Wall who took phenomenal care of me and made sure my needs were met. I will be referring my friends and family here if they are in need of a Toyota!

Marie Francois

Parkway Toyota of Boston really does the work for me. Deu Dauphin has good customer service skills, he is patient, kind and knows his job really well . I didn’t have to do much. Yes I would definitely recommend Parkway Toyota of Boston.

Ashley Leech

Jeremiah and Wes who were on the Sales team were fantastic. They walked me through the entire process and were honest about what they could from a pricing standpoint. They did their best to give me the best possible price they could. They were simply amazing at laying the expectations, explaining the process and did not try to oversell me on options. I’d definitely recommend them to anyone who is looking to lease/buy a car. However, Douglas from the finance team could do with some training on how to deal with customers. My experience with him wasn’t as pleasant as it was with Wes and Jeremiah. He was curt and at times simply rude. However, everything worked out for the best in the end, but I’d definitely recommend that Douglas take cues from Jeremiah and Wes on how to deal with customers.

David Peuser

My wife and I purchased a new Rav4 at Prime. Sales rep Kennedy was so helpful and pleasant. He was very helpful in our decision on which model to purchase. He does a lot of little extra things for you that others don't. I would definitely purchase another car from them when the time comes and recommend them to my friends and family. I have several Toyota dealers a lot closer to me, but Prime is in a different league. Finance manager Andrew was fantastic also. Very helpful and pleasant. He also goes the extra mile to help you. If you decide to look at a Toyota, look for these guys! You won't be disappointed.

David O Connor

I bought my Toyota Tundra last year and had a great experience. My salesman was Kennedy and he could not have being more helpful and pleasant to deal with I highly recommend Parkway Toyota and plan on purchasing from them again in the future

Doris Martins

I recently bought a new car and am more than pleased with the help I received in picking out my car, Natasha Alexandre was my salesperson, however, to make sure that I was more than pleased Abdel Diagne came to talk with me to be sure I was very happy. I cannot tell you what a pleasant experience it was. They do not say what they will do, if they cannot follow through with it. I highly recommend this dealership. This is my fourth car I have bought here. I only have my cars repaired here and I make sure that I asked for Joe Walsh, he goes beyond to make sure that I am pleased with there service. Always a wonderful experience,

Paul Smith

I bought a new Rav 4 from Kej and had a great experience. I appreciate honesty and didn’t have the need to shop around after stating what I wanted to pay, Kej made it happen. I had to bring the car back a month later for the state inspection and Kevin in the sales department took care of everything. I had a baby with me and he got us in and out of the shop very quickly. Seems like a very well run dealership.

Ken Griffin

Just picked up a new RAV4 Hybrid today - had a great experience buying the car. Scott Vachon, the salesperson, was very helpful throughout the entire process. Would highly recommend going through Parkway for a Toyota... Like everyone else, you will probably have to wait because of the current backlog, but definitely worth it...

Bob Thompson

Just got into a Tacoma Lease at Parkway Toyota. Initially didn’t intent to finalize a deal walking in, but was so impressed with the service. Apparently there is a new ownership group that just took over this dealership and seems like they are making every effort to build a new customer base. Happy to recommend.

Lois Linsky

Prime took really great care of my Scion. Joe Walsh who is my favorite customer rep really is quite knowledgeable and trustworthy. The car was ready when promised & the price was reasonable. I would not have it any other way. Lois G. Linsky.

Caleb Martin

Put a deposit down on a car and they called me when it arrived. Picked it up the next day. Worked with helio and everything went smoothly

Madelca Arias

The place to buy a car! Had the best experience with Leo and Andrew ( they are the best!) I didn't know them but felt like they cared. They help me find the right car at the right price. For me it was very tough to walk on alone with no experience in buying a car but I was really happy I picked this place because I was completely satisfied. I mean when I tell they when above and beyond I'm not kidding picture buy a pre-owned car and picking it up the next day! For me that was key because I had no car with 3 kids and they took care of everything for me in no time. I will totally recommend this place!

julie smith

From the moment I walked in , until the moment I signed for my vehicle was one of the best car buying experiences I ever had !!! Jeremiah, was so attentive and efficient, I was so very impressed with the excellent customer service he provided!!! NO PRESSURE whatsoever!!! I went in with a specific vehicle in mind and walked out with what I wanted even surpassing my expectations! Jerry the finance gentleman was also very kind!! I am very happy with the entire process!!!

Dana Johnson

Great service with a smile! Joe Walsh was fabulous, funny, and so helpful. I got 4 new tires and the wonderful people at Prime got me in and out in an hour and a half even though it was quoted to take 2-3 hours. I will definitely be returning. I am so very impressed, you have a customer for life!

Matthew Etre

I was extremely satisfied the purchase of my RAV4 Prime at Prime Toyota. From the internet team to my in person experience with Ernst, Abdel and finance, my purchase was made easy. The vehicle had been on order and was being tracked for delivery. I was kept apprised of the vehicles progress throughout its journey to the dealership. The team was very courteous, patient and made themselves available to answer any questions that I had regarding the vehicle itself and the purchase process. My RAV Prime was delivered with a full tank of gas, electric charge and was spotless. Great experience.

Patricia Figueroa

As always, Joe Walsh makes the car repair experience a positive one. He explained the issue fully and the expected time of completion. Awesome!!

Kevin J. Fields

As far as the service provided, I take no issue. However, Toyota has a part on backorder. The part has rendered a door on the Sienna inoperable. My wife drives my children around in that vehicle. Toyota, this is highly unsatisfactory, and must be remedied at once. Toyota’s vehicles cannot be recommended by me at this time.

Betty Canick

As always, Joe Walsh was extremely helpful. I have had a number of positive experiences bringing my car to him. The last time I came in with my new car he arranged for someone to go through all the accessories, and options with me because I was confused. With my former car he had found an applicable item on my warranty that saved me a lot of money. Today he was friendly, personable, and explained clearly everything that was done and assessed. Great job!

Cynthia Fong

The counter person who checked me in, Joe Walsh, was super nice. The work on my car (just recall work and routine maintenance) took about the amount of time I was told to expect. I spent the time happily working in the comfortable waiting area, enjoying the free (and decent) coffee and donuts. I always work really well here! I only wish there were outlets on the chairs, but luckily, I was able to leave when my computer battery still had half its charge. My car got a free wash, but I wish the mirrors had been included in this clean-up; I’ll have to wipe away the water spots myself. Anyway, great experience overall!

Anna Zhyhymont

My coworker’s son-in-law recently bought his Toyota Camry from Yaro, who is the best car salesman ever. Yaro made the process of buying very smooth and pleasant.

Euron Kelly

The managers and sales staff was very pleasant. Gerald the sales guy was very helpful in assisting me with the right car after a long search at other places. I am very happy with my purchase and will definitely be back at this location in the future. Thanks Gerald Etienne.

Karin Wall

My experience has been with Jeremiah, who always goes above and beyond. He's true to his word and takes the time to listen to what I want vs simply being there to sell me any car.

John Landry

Prime Toyota in Boston is a Great Dealer. From choosing My Rav4 Hybrid online to online quote was very quick. We got a better deal than any other quote from other dealers. Salesman was excellent. Finance person excellent. Everything went so smoothly. With the Covid-19, we felt very safe there. Can't wait to pickup car.

Alexae Connor

I just leased me second vehicle from Prime after the first car I purchased was recently totaled. Having been totally unprepared for needing to buy a new car, I walked in completely lost as to what I was looking for or could afford. Four and a half hours later I had test driven 3 cars and looked into numbers on three others. I never felt like they were sick of me or like I was a bother. Fernando worked with me every step of the way to make sure I was getting something I liked and could afford. He was patient and kind and sat with me again two days later for another 2+ hours while we worked out the financials. When I went to pick up the car he showed me how all of the new features worked, went over all of the fine details with me, and continued to be friendly and patient. I received similar service with my first experience as well. I genuinely believe I will continue my car buying experiences with Prime and will recommend them to others. I have never felt so comfortable in a car dealership.

Melanie Marhefka

I just purchased a Prius a month ago. At first the employees who helped me seemed very helpful and they worked with me to get the rate and price right. But, there has been some paperwork issues and almost no communication. I have to chase after my sales rep to get updates, and no one else at Toyota seems to be able to help. They put a BUNCH of hard inquiries on my credit after I already signed on a loan from them. I keep getting denial letters. I am trying to transfer plates and now that might be a problem too. I didn't consent to that many loan applications and a month is way too long to take to get these things done. I am a full time student and commute over an hour to school three times a week. Plus my two jobs and being a parent. I need a car. If I had known they were going to take this long . I understand that issues happen and there can be red tape, but they should be calling me when things aren't going right instead of waiting for me to chase after them.This all could have been taken care of before. Update: This matter was resolved about a day after I wrote this review. I was able to keep my plates but I still have all these credit inquiries to deal with. I added a star because the company was responsive here, but it was a rather frustrating experience (most likely for the employees too.)

Peter Schantz

Had an excellent time today with Peter Stern at Parkway Toyota in West Roxbury! We came hoping to see one of two listed 2011 RAV4s but they had BOTH been sold mere hours before we arrived. Not one to disappoint Peter was able to show us a hidden gem of a RAV4, 8 years old and only 10k miles!! With Peter's help we were able to go from just browsing to sold on a one in a million find. Great and easy experience with Peter, John and the team at Parkway Toyota.

ronda jacobson

Now that Joe Walsh is back at his desk, I'm thrilled. He takes such good care of his customers. My car is vacuumed and washed, all work is explained and done only after my approval. I was given a loaner vehicle -- convenient and it made me feel during Coronavirus times.

karen fraser

I worked with Thomas Fernandez the sales person. He was great. Very patient, helpful. He spent extra time helping me setup my Android phone system in the car and provided a great in-service

m d

Just bought a new Tundra Toyota very appreciative of the gentleman that served us his name is Yaro very accommodating explained everything would highly recommend Yaro to any future customers and for ourself in future needs thankyou Mary Bowler

Ken Leung

My experience at Prime Toyota was exception. Coming off a terrible visit from another dealership. prime has shown that their sales team can do more than just accommodate any situation. The sales person I had to luxury of speak with was Kej and he walked me through all the features and showed me as many vehicles I needed to see so I can make the best and most informed decision I can. I highly recommend this dealership. My experience from the sales team to the back office was unparalleled and overshadowed any other dealership experience I had prior to this. Thank you!

autumnman4980

Everyone in the service section was very courteous. The man that delt with my car was knowledgeable and able to show me what needed to be done with my car in the future. He also directed me to the service manager. I explain to the service manager that I had been told by the previous service manager that I would be refunded the $75 difference between the tire I bought at Toyota and the price I would pay if I bought it from Firestone. She politely explained that she could not give me a cash refund, but would give me a store service credit. I was very pleasantly surprised by the whole Interaction, and she was very accommodating. It was a good experience. I love my RAV4!

Vivian Li

Customer service here is incredible. Bob and Jose are the nicest people I’ve ever met. Will come here for all my car needs.

Michael Allwood

Had a great experience at parkway. Jeremiah was amazing and knowledgeable about the process and all the financials. Was very comfortable with my decision at the end. Would recommend anyone to parkway especially with Jeremiah

Dee Esterman

We had a great experience at Prime Toyota. We emailed 5 dealerships and got a low, straightforward offer from Prime that brought us in. Once we were there Kenneth was a great help. He was very honest and did not put any pressure on us. Then the sales manager did a great job of describing our lease options, so we felt informed about all of our decisions. Lastly, we got a tour of the car features and the service department, and they even connected out phones to the bluetooth system so we could start using this feature immediately. I did not think the process could be as smooth and easy as it was. We would definitely recommend Prime and would return ourselves for our next car.

Jedaiah Walsh

My Experience with Prime was Great! Kenneth Cooper was Exceptional , he was very professional and made the process of me buying a vehicle feel calm and easy. I was able to make an informed decision based on the knowledge and detail Kenneth provided to me. He also took the time to make sure my concerns were met and that i was completely satisfied with my decision, which helped out a great deal. I am now indeed happy with the outcome of my choice and would recommend him to anyone!

Chris Matrisciano

Go see Yaro, the guy was honest and got me in and out. I will definitely be back!

John Paul Layne

The new Ownership is amazing. Extremely friendly, and very on top of things. I will be back. The best dealership I have had the opportunity of working with in the entire area. Great selection of cars.

Cbb129

Great car buying experience. Kej was my salesperson, and he was great to work with. Would recommend to anyone looking to lease or buy a new vehicle. Very happy with my 2021 Tacoma.

Hafsa Baloch

Mike was great! Very helpful. It was raining snow out the day we came in for a test drive. He went out of the way to make us comfortable. He was friendly and professional. I was able to pick up the car without any delay. Will definitely consider Prime for future purchases - they gave me the best package without any haggling.

Donna Hickey

I was recently involved with a purchase of a 2017 RAV4 at Prime. Pedro Valle was our salesman and Charlie Lopes was our sales manager. Both men were very knowledgeable and accommodating during our purchase. We looked at other Toyota dealerships...but decided to go with Prime because of their straightforward approach and excellent service. I would highly recommend this dealership and these two employees in particular. My next car will be bought there as well!

Patricia leibensperger

Yaro was my sales agent and he was so helpful and service oriented! He’s the best. I am planning to service my car at Parkway!

Sara Jencks

My flat tire light came on so I came in without an appointment. It was inspected and a plug was put in within the time promised. We also ordered a rear view mirror, which my dog had broken to be prepared for inspection next month. Other service writers remembered helping me in the past and were cordial.

Karen McDaniel

As always Jo Walsh was helpful, cordial, interested in US! We heard from him via an email report after dropping of the car for service. The report included numerous things that were recommended. We chose the immediate needs and confirmed with Jo when he followed up with another phone call. He is ALWAYS SO PERSONABLE. My husband and I always make it a point to ask for Jo. He KNOWS us and remembers us!!

Serge Rekun

Very efficient and professional staff. Easy to make an appointment, no waiting for the shuttle. Reed, my CSR, was courteous and friendly. He called me with updates and the car was ready on time as promised. I'm only talking about the service part of the dealership. My experience with the sales part was not as good and resulted in my purchasing the car from the other place.

M. Tess Abalos

From start to finish Tomas Sanchez was a pleasure to work with. I was buying a new car for my daughter and we were driving over 3 hours from Hyde Park, NY to the Boston area, over 3 hours drive. He planned the day efficiently. A car was ready for test drive when we arrived. He was courteous and patient with our questions and within a couple of hours we selected a car and got through the paperwork. We even enjoyed looking through his car sales scrapbook while we waited. Tomas made the car-buying process a pleasure (how many of us can really say that these days?). He is a consummate professional who seems to truly enjoy his work. I highly recommend Tomas Sanchez at Prime Toyota to anyone looking for a car.

Arden Cuoco

It was so nice to walk in and be greeted with smiles. I was introduced to Jason Swihart, who took me out in the sweltering heat to look at several cars and told me all the options I would have. Douglas couldn’t have been nicer, explaining all the paperwork. And then there’s Troy Ward. Who works tirelessly to get me into a vehicle that I love with the payment I can afford. Thank you all so very much to make my experience so pleasant.

John White

Working with Scott V. Of Parkway Toyota of Boston was great experience. He was able to make the process smooth, quick, and was able to address any concerns I had throughout my interaction. Thank you again Scott and Parkway Toyota! John W.

Jess Glauser

I brought my 2006 Rav 4 in to be serviced and I was anxious because I knew it was not in great shape. Jaquari listened to me and took thorough notes and promptly gave me a call when the results came in. There was no point in investing a large amount in it, so he had Jeremy start to look up options for my husband and I. He also listened to all of our worries and thoughts while providing us with information. Fernando was able to help us finalize figures that we were comfortable with along with the trade in deal. These three gentlemen all helped me to process information and make decisions that were unexpected, as I was determined to make my car last awhile longer. I immensely appreciate them and Prime Toyota for helping me get into a much safer option than I had, and I could not be happier with my new Rav! Thank you all!

Marc Hercule

The guys at parkway Toyota of Boston are incredible during my dealing with them they were very patient they took the time to explain everything to me which made me feel very confident and at ease Ernst dauphin was very knowledgeable about the different options and products that they offered would definitely recommend anytime.

Agnes Budnik

My service today was excellent. I was greeted right away and my car was serviced in a timely manner. The technician explained what would be done to my car. Also, the facility adhered to the social distancing rules as well as ensuring everyone wore a mask.

Marie Paul

No pressure to purchase a vehicle. Staff is very pleasant and professional. Customer satisfaction is their #1.

Phoebe Oddny

My salesman, Kevin, was extremely knowledgeable and helpful. I did not end up purchasing a car, but once I am ready I'm going back to Parkway Toyota and asking for Kevin again!

Paul B

Joe Walsh was excellent. However other aspects were not. The dealership failed to answer the phone multiple times during normal business hours and it immediately went to an after hours recording. While doing paperwork I needed to make some copies. The service assistant basically told me to do it myself and while I was making copies was talking about her period or child delivery ( whatever the topic it was not something to be shared in an area where customers were present.

Karen Seck

I’ve been leasing and buying and servicing my vehicles at Prime Toyota for about 12 years. The service associates pretty much treat you like family. Today’s associate was Steve, but I still was able to chat with Joe. It’s kind of like seeing old friends every time you go. They don’t force any service on you, but they tell you their recommendations, truthfully, which you appreciate! I ‘cheated’ on Prime the last time I got my car serviced and I don’t think I’ll do it again!

Hollywood Searcy

Fernando and Mike were great in assisting & made sure I walked out with a great car. Their customer service/patience are always great. Thank you fellas😁☺️ …

Ninfo Lare

Mr Jean was very knowledgeable and made me comfortable. The process was easy.

Kevin W

The service department was excellent! They took great care of my car. I will definitely be back!

Susan Hurley

I bought a RAV4 yesterday and am thrilled. The person who assisted me (Briana O’Neill) was outstanding. She was very professional, yet warm and caring. She was extremely knowledgeable about the car and the operation of it. She was very patient showing me all the features and how to operate them. She worked with me so I was able to get all the features I wanted in the car if my dreams. I would highly recommend her if you go to Prime Toyota in West Roxbury, MA. Thank you Briana

John S

I recently serviced my Toyota with Prime. I want to commend my service advisor, Jacquari Burton, for excellent customer service/attention. From a prompt and friendly greeting at check-in to a timely follow up call indicating my car was ready to pick up (hours were also provided on how late I could pick up) the whole interaction was efficient, professional and positive. Thank you Jacquari.

Maddie Conway O'Reilly

I had a good experience buying a used car here with Eric Barbosa. It was a relief after getting the major runaround elsewhere. The staff was friendly and professional, and they even helped give me a ride home the first time I came (it was late at night when we finished the process) and a ride back to pick up my car. I cannot comment on servicing here as I've done it independently since buying the car. But I would recommend checking out Prime if you are looking to buy from a dealer.

Brandon Stone

I wanted to leave a review based on my experience yesterday Aug 19. I stopped into the dealership on a whim, after leaving several competing dealerships. I had left the other dealerships after being ignored and having no one even acknowledge my presence! Upon pulling up to Prime Toyota, there were several salesmen standing outside the front doors. Everyone appeared neat, clean, and presentable. As I approached, a salesman came right up to me, hand extended to shake and introduced himself as Steven Chisolm. Steven showed me several trucks, never ever pressured me or tried to "sell" me. Steven was easily the best car salesman I have encountered. It was a breathe of fresh air to have someone more like a friend help me navigate new vehicle options and speak honestly about financials. Steven took time to show me numerous models, and took time to test drive several as well. Before leaving, Steven introduced me to a floor manager and walked me outside. I am working currently to make a deal "work", and am looking forward to hopefully leasing my new vehicle at this dealership.

Maria Sena

Not a bad place to be stuck at when your vehicle need service. Employees are very friendly and accommodating. The waiting area is clean and inviting.

Edgar Palacios

Great customer service and attention to detail. I had the pleasure of being helped by Shawn and he was absolutely great. Usually going to get a car is a long and tough experience but Shawn and his crew really showed that they weren't just there to sell another car but to get what the customer really is looking for and what they need at a reasonable price. Best car buying experience and everyone was amazing. Thanks guys and I love my new truck!

Gert Cowan

My experience was efficient and very professional. The service staff personable and very accommodating. Only thing I would suggest , if there are coupons you should inform the customer. We all are trying to save a few pennies and this gesture goes a long way.

Nancy V

My service appointments are always pleasant. The way I am received by the employees, particularly Lacey, is amazing. She is always nice and takes the time to thoroughly explain required maintenance and such. My visits are easier with someone who knows what they are doing. Thank you Lacey!!!

Eleanor Chin

Sales staff were very friendly and attentive. Not overly aggressive but responded to all our questions. Tony Vu was super knowledgeable and helpful. Every time I walked into your dealership someone acknowledged me and offered to help within 5 seconds!

Daniel Dawes

Almost a comfortable wait. McLee was awesome. Great service.

Donald Boyd

My salesman Chan Buth worked with me to try and get exactly what I wanted and then continued to followup to make sure all of the accessories that I ordered with my new car were ordered and installed as quickly as possible. He introduced me to everything that the dealership has to offer and then spent a lot of time showing me how to use the features of my new car. I had never gone to a single dealership before that took that time to do that. They also got me the best financing.

Nariman Shirinov

Great experience with Yaro! He kept me posted a few times a week since my car arrived! Definitely recommend Parkway Toyota and Yaro

Sam Fleischer

This was my second car from a Prime dealership and it was another great experience. I went in knowing what I wanted and what I was looking to spend. The service was great and I didn't have to "haggle" a lot. I worked with Randy Davies and he was very up front about everything. I didn't experience the typical "sales" mentality. I think we were both satisfied with the final price and that's what's important to a good deal. I would recommend Randy and Prime Toyota.

Jesse Loughlin

After buying my first car with Prime, I am extremely impressed by this dealership. My salesman, Tom Hyland, was professional and knowledgeable yet not pushy in any way. All matters concerning the cost of the vehicle were dealt with transparently. I even spoke with a manager several times about a few points and was content with the explanations I received. I was treated with respect, and felt that there was none of the typical "shadiness" associated with car dealerships at Prime. I will certainly recommend Prime to friends and family.

Sergio Brice

I felt that it was a Great Experience Meeting Helio Monterossa and he really came through for Me and My Wife. We have 5 kids with one on the way. He help me out with a Toyota Sienna XSE Hybrid !! I’m excited and forever Grateful. The experience with my New Car will ALWAYS BE MEMORABLE !!

Brian Possi

This was our first vehicle purchase with Prime Toyota Boston and it was a great experience! Leonardo “Leo” Monterrosa was our Sales Consultant and within minutes, we felt very confident with him and his product and company knowledge. From our multiple visit and test drive requests, to availability and the delivery of documents, Leo and Prime Toyota Boston did everything they said they would do and provided us with outstanding service. Our vehicle was delivered ahead of schedule and it is everything Leo said it was, a beautiful high quality vehicle. Thank you!!!!!

Blondelle bynoe

I had a great experience from the time I enter Prime Toyota. The service was Fantastic;Jean approach me, asked me what type of car I was looking for and my price range.He then set out to get the best deal possible for me ,even Peter the finance person. Overall excellent. I am now A proud owner of an Highlander Thanks Jean...... Blondelle

Marcia Bloom

I am never disappointed whenever my car is being serviced. The main reason why is because of Joe Walsh. I’ve known Joe for 30 years. (I’m not a relative). He’s a true gentleman & treats customers with respect & dignity. It’s like an adventure when I go. I sit, relax & watch TV 📺. Prime is a well run dealership. Very satisfied. I have NEVER given any past dealership such a positive review.

katelyn cloherty

Prime Toyota is a great place to shop for a new or used car. They don’t pressure you at all during the process of buying. Melanie was the sales associate we worked with, and both my husband and I would highly recommend working with her, she was great!

Mrs. Bread

I purchased a 2022 Toyota Corolla from Kevin at the dealership. He was very helpful and walked me through the entire process. He was very knowledgeable and answered all my questions.

Aaron Goldberg

Purchasing my new Toyota was a hassle free experience. I used the web to ask for a quote on a car and they responded by phone and by e-mail within a half hour. When I went to the dealership they provided the same discount on different car (I wanted some other features that the original car did not have) that had the same value. This was the the most pleasant car purchase I've ever made.

San Tran

Overall great experience. I was serviced before I entered the door. The salesman that worked with me, Ni Man, made buying a car an enjoyable day. He even introduced to me around to his other colleagues. He told me "I'm not going to push something on you that you're going to regret. You can go home and think about it, but I just want you to be happy with our product." That alone should say enough about the integrity of this place. This is the first time I came to browse and left with a car only because confident that I wasn't getting screwed over.

Samara Mattis

My first experience was horrible. I didn’t like the color of my car, so I traded it for another color, the guys who helped me were so helpful, they made everything easier and found me the best deal. I thought I wouldn’t like Prime Toyota after the first experience, but this second time was a good one!

Jairo Guzman

Great experience with Yaro! He was very polite and professional!!! Quick and easy! Definitely will be back for my next car!

Lizzette Mercado

From Peter the salesman, to Douglas in finance, my visit to this dealership was quite pleasant. Even when I had to wait for the finance department (which can take some time), they had massage chairs, food, and Home Alone on the tv. My salesman Peter was friendly, knowledgable, and treats your time with respect. Great place! Only minor thing is I wasn't a fan of their taste in music in the main lobby.

E Simon

I like coming here for service because the staff is really nice. And even though Prime Toyota is a big brand, the people who work here act more like a family...or at least this is what I have observed. Today, I got a sticker shock from getting my car serviced. But the person who helped me (Dale) and one of the mechanics took the time to show me the conditions of my brake system amd why they needed to be changed. This matters to me a lot because as a consumer. I just wish they had coupons to help lower the cost of these things.

Rick Li

The mechanic here is amazing. I had wei for my mechanic and he was amazing. 100% recommend!

Eliot Jekowsky

We had an excellent experience at Prime Toyota. Our customer representative, Fernando Burgos, greeted us warmly, listened carefully for what we were looking for, showed us the car that fit our needs, quickly arranged for a test drive, and gave us a ton of useful information about our options. The exact car we wanted was not a common configuration, and the dealer found it and acquired it very quickly. The transaction was complicated because we were trading in our daughter's car, which was registered in New Hampshire. Nevertheless Fernando clearly explained what we had to do to complete the transaction, which was done very efficiently and painlessly. We are delighted with the new car and the customer service we received from everyone at Prime. I recommendation Prime without hesitation.

Jody Janelle

I drove in and two guys vacuumed, but only partially did the front floor mats. I didnt expect a full detail, but they left a bunch of trash from the kids in the back, so what's the point? When they brought my Highlander back in, I cleaned out the rest while the guys watched. I waited for about 10 minutes at the service desk while 3 or 4 service people walked by, chatted with each other. Finally a really nice person came over and checked me in. I was the only one in line at 4 open desks... I'm glad the 1st two years of service are included in the purchase price. Other than those two small annoyances, the 60 minute wait for them to rotate the tires was fine.

brandi dickson

Highly recommend seeing Helio for any of your suv, car or truck needs!! He is great and really goes above and beyond for his clients. I have recommended him and this dealership to a number of my friends and family !

Pamela Mateus

I dread car shopping but I can say that Helio and Andrew made my experience so easy and pleasurable; I will defiantly be returning to see them when my lease is up. I love my new rav and I love prime Toyota!

Bobby Calobrisi

Briana O'Neill was very helpful guiding me through the purchase, settling on a price for my trade in and purchase and monthly payments. She was very forthcoming and getting the process completed at each step. The time to pick up and sign for my car went smoothly and the staff was courteous and friendly.

Mo Qatanani

Had my Camry serviced here. Staff was very courteous and helpful. Jaquari handled my car and he was great. He sat down with me at the end to explain all the tests done and what I need to pay attention to in the future. I just switched servicing my Toyota to Prime and will stick with them. Other Toyota dealers do the hard sell on services that are generally not needed.

Bogdan Maciejuk

Buying a car at Prime Toyota was a great and pleasant experience. No pressure, no rush, all the questions were answered and clarified. All terms were negotiable to meet my expectations. On top of it, Prime Toyota offered great rate and trade-in options. Michael is a great person and good salesman too! He understands the expectations and the needs of a customer, he is resourceful in providing answers and explanations, he is courteous and genuine in offering excellent service!

Jenna Clarkson

Briana was amazing! This was my first time purchasing my own car, and she made me feel at ease during the entire process. Briana wants what’s best for YOU and will do whatever it takes to get you the best deal! I highly recommend coming to see her to get the best service around!

Paul Kasman

5 Stars for Salesman Louis Fouyolle. Louis was courteous and professional and he worked very hard. He took us on numerous test drives, offered a variety of possibilities without pressuring us into a decision, and continued to work hard for us even after the dealership had our money. He is a gentleman and made the experience a pleasant and friendly transaction while also working with us to get a great deal. If you want to be treated with respect, patience, and professionalism I can not say enough praise about Louis Fouyolle. I would definitely go out of my way to call in advance, speak with him, and make sure he will be your salesman. 4 Stars for Prime Toyota of Boston. First, they do have some great deals, but not everything they will offer you is a great deal and not everything they advertise is necessarily available. This is after all a car dealership, so you have to educate yourself. They have a lot of employees and a large lot packed with cars. Many brand new cars have scratches and dings in them just from people being careless moving them around the lot. They should improve the traffic flow around the parking lot and train their people to be ultra cautious with the vehicles. No one wants their brand new vehicle to be scratched or dinged. Louis followed through and had a dinged piece of aluminum trim replaced and had a light scratch buffed out, but these problems should not be so common on brand new cars. We had to reject two other brand new vehicles due to damage that would have been harder for Prime to repair. In the end we are very satisfied and particularly happy to have met and worked with Louis.

Norman Meisner

I have now made my fourth car purchase at Prime Toyota and each time I received very high quality service and had a very smooth and stress free sales transaction. The last two times, the salesman who handled my transaction was David Ivey and I fond him to be quite helpful and efficient. There is no question that I would recommend them to anyone looking for a Toyota.

Patty Pankievich

Our salesman Louis made this truck buying experience very smooth and pleasurable. He was very attentive to our needs and he went out of his way to get us the deal we needed. I would highly recommend Prime for anyone looking to purchase a new or used car or truck.

Marta Garcia-Brea

Brought in my 2019 Rav 4 to get it serviced. Jack was my advisor. He was excellent. He went above and beyond with his wonderful disposition to help. I was very happy with the services rendered. They vacuumed and washed my car. And even had it inspected all I one stop. Thanks guys, you are tops

Ben Mahon

The team was very easy to work with, Richard put me in several different cars until we found the right fit. I felt taken care of by the whole team.

Julia Padden

My experience was superb. Kenneth Cooper was outstanding as a sales rep. He was helpful without being pushy or coercive. He was respectful of my needs in regards to the vehicle I had in mind. Other staff, too, were polite and responsive to my questions. I believe Carly was the staff member who assisted me with the new technology. I will certainly be back for another vehicle in the future and recommend your facility to all my family and friends. Thanks so much for such a positive experience. Julia Padden

Rebecca Dunn

I was helped by a woman at the service counter and she was great. She was actually paying attention to my needs and gave me practical and very helpful advice. Normally I feel like a person that is herded along, like the person (always a male) doesn’t actually care at all about what I want or need.

MaryBeth Reardon

In my professional life I take what I do very seriously and am committed to my clients - going above and beyond to make certain their needs are being met. As a customer I believe we received the same level of attention from our sales rep Randy Davies. Not only did he take our daughter through the ins and outs of the car and hooking up her blue tooth (SO much gratitude!) he showed her how to change the tires - the first thing on my to-do list for her after she brought the car home. We did our homework prior to the sale and in the end felt that in addition to getting great service - we also got a very good deal on the car we purchased for our daughter. Who knew buying a car could be such an enjoyable experience - thank you Randy.

Steve Quann

We just bought a car here last night. First I worked online with Sasha, their internet salesperson, who was great! Very polite and accommodating and who got us the info I needed to entice us to come in. Then we met with Larry Shaul face to face. He is a very bright guy (Master’s in engineering in his country of origin), who is very knowledgeable about all the systems in the cars. He does have a direct approach and can at times have strong opinions but I think that comes from his many years of life and sales experience. Most important to us was that he listened to our needs and was ethical, fair and very helpful. If you are lucky enough to get him, I think you will find when it comes right down to it he will work with and for you. UPDATE: Just had my first tune up (free) and the service consultant, Joe Walsh, got in in an out in no time. He saw me waiting behind one other customer and immediately took care of me. He was incredibly helpful answering my multiple questions AND going out of he way to giving me rebate information. Just a class act and genuinely nice guy. Although I live in Norwood and could go to Boche, he is the reason I will continue to return here and recommend Prime.

Adam Stone

Recently my wife and I just purchased a brand new 2013 Toyota Sienna from Prime Toyota Boston. We LOVE our new Sienna for our growing family. We also LOVE the staff at Prime Toyota Boston. GM Mike Brown and our salesman Jason Swihart were awesome! We got the car we wanted at the payment we wanted. They also gave us more than we expected for our trade. A++++ experience. These guys are the best. Also, their new facility really made everything comfortable.

Jess Barstow

I was interested in purchasing a new car but didn’t know what I wanted. The salesman, Kevin, helped me through the process. I didn’t end up purchasing a car but when I’m ready, I’m going to go back to Parkway Toyota and ask for Kevin!

Barry Gens

I was out of town when I discovered an interior leak Saturday afternoon. I was able to get an appointment first thing Monday morning. Within 48 hours I had my "new car" again. Prime was able to identify the source of the leak; correct the problem and replace the damaged materials.Most important, they told me what measures to take to prevent its re-occurrence.. More than satisfied!

Brittany

Car was not washed after they told me they would. I never got a call that my car was ready I had to call them to check in. I tried using the text me function to ask but no one answered. I called the number that was texted to me and again no answer. I had to call the main line to get through. When I went to pick up the car they just handed me the paperwork and didn't say anything. I didn't know where my car was or what the results of the car appointment was. Overall disappointing visit.

Waverly Kidd

Yaro was amazing and very efficient!

Erika Peterson

The staff at Prime Toyota of West Roxbury went above and beyond what I expected. The staff were all very friendly & welcoming and I appreciate how well they took care of my car. My mother has a Camry & her car is also going to be needing service soon & the plan is to take it to Prime Toyota of West Roxbury. Thanks again to the staff for your warm & friendly hospitality!! Erika

Christina Burke

Michael took good care of me. He worked with us to make sure we settled on a monthly payment that was affordable. I look forward to leasing. I have never done that before and it was a good suggestion for my purposes. Thanks!

Cynthia

It was my first time buying a car with Prime Toyota. I had a great experience. Randy Davies was very helpful, and accommodating. He took the time to explain everything I needed to know in details. I would definitely recommend this dealership to anyone.

Wendy Loeser Kriscenski

Great experience. Dale was kind and courteous, even when I spilled my tea all over his desk! Sometimes I find getting my car serviced intimidating as I'm not knowledgeable in this area, but this location always makes me feel comfortable. They also handled my inspection sticker and washed the exterior. Will be back.

Camilla Silva

Kassandra was great at helping me lease my first car. She helped me pick the car that fit best with me. She helped when there was an issue, and was very understanding of my needs. Will definitely recommend Prime Toyota to anyone and will definitely be going back for my next car!

Michael Clark

Great job of getting me and out for an oil change and servicing. Great job explaining upcoming requirements and really appreciated the wash and interior cleaning the car received. Also appreciated the coffee and wifi while I waited. Customer service representative (Jaquari) was professional, pleasant and extremely helpful. Thanks!

Donte Shelton

Can’t say enough great things about this place! Alens did a great job assisting me with my purchase. The finance manager Jerry was really good as well. My favorite person there hands down was Abdel. Guy went above and beyond to assist me. Treated me with respect and honored my word from the initial phone call when I inquired about the vehicle. Majority of all GSM’s in the business wouldn’t do what he did for me. Especially with the caliber of vehicle they sold me. With all that being said. Go see Alens, Leonardo or Natacha!!! Also ask to speak with Abdel the GSM!! Thank you Prime!

Pamela Chase

Not impressed with the level of service. I was promised a call back, never happened. I had to call them twice as I needed my car by 4PM. Once the car was finally finished I was told "you're all set." Only to find out after questioning them that some work was not done because they couldn't replicate the noise. The service guy was very chill when he knew I was on a time deadline. Frustrating.

Kathy Larsen

Some hitch, then good: Initially they gave a good verbal price but when I asked for written, it went up $500 so I looked elsewhere. Eventually they honored the verbal quote. Signing the papers went well, no tricks. They gave the expected sales pitch for add ons. I can write later about the pickup process in a couple days.

Starr D

My Toyota has almost 128,000 miles. Service Rep. Reed was pleasant and professional. The $25.00 oil change coupon expired 2/8/19 & Reed was able to accept this coupon. After the various recommendations were added the suggested cost was over $900. Get a 2nd opinion or order parts online is what I do for my older model car. Oil change was just over an hour.

Crystal Coy-Gonfa

I had an excellent shopping experience at Prime Toyota Boston. Salesman Kenneth Cooper showed me all the options in my price range, never pushing me through hard sell tactics to purchase anything that I really didn't want. He helped me make the best choice for me and I couldn't be happier. Mr. Cooper took me on three test drives, detailing all the features of each car. Ultimately, I purchased a Rav4 and am thrilled with my new car and the very friendly and efficient service that I received. I had considered purchasing a Nissan Rogue but Mr. Cooper made a Toyota owner out of me.

faton joseph

At Parkway Boston I was very impressed to see how the customer service was special everybody makes you feel home , makes you feel welcome Especially for my guy Dauphin , will definitely recommend people to go there to see Deu Ernst Dauphin .

Wally King

Salesmen were good... Not pushy like most other dealerships. They were especially honest. I got a good deal on a 2018 Toyota Highlander XLE. It wasn’t the best deal but it was better than the four other Toyota dealerships I went to previously. The only thing that was a downpoint was they were a little disorganized. I had to go in a about five times after I made the deal because they forget to tell me about things to bring in, as it was my first Time leasing. All and all Toyota prime in Boston is a good dealership and I would recommend it to anyone.

Gabriel Gonzalez

My experiences with the service department were are excellent but cannot say the same about the sales department. I felt rushed when returning my lease, they could not explain admin fees and could not answer some my questions. They told me to contact Toyota; they seemed to know everything when I leased though. Regardless the service dept is awesome so 4 stars.

Celine Riard

Always friendly service. Take time to warn you about future needs for the car, so you do not feel like you are forced on the spot to make a decision about costly repairs like other dealerships do. Bought my car there and have it serviced for the last 2 years. Even if I have a Toyota dealer right around the corner I choose to drive 30 min time get to Prime Toyota.

John Baez

I rarely give reviews but had a little time today so I decided to finally get around to give this place what it deserves. 5 Stars!!! I own a driving school and have bought all my cars here. This is the only dealership I refer ALL my student drivers. As a business owner I know the importance of customer service, expedited service and honesty. I've dealt with a number of sales people. Tomas Sanchez is by far the most knowledgable. It wouldn't surprise me if he's a manager at this place soon! All I have to do is call him and give him the specs of what I want and he's on it! He calls to follow up and just to say hello even after the deal is made and I've had the car for several months. He has even seen me at the waiting area when I'm there for service and he takes the time to greet me with a smile and reminds me not to forget the free coffee and snacks and makes sure all is well with my vehicles! I doubt its because we are both BC Alumni. :) What service!!! Thanks Tomas!!! See you in a few months for another car!

Paul Springer

Very easy to schedule when I arrived sanitized vacuumed vehicle dealt with Lacey in service very helpful and professional with entire process had me out in no time would highly recommend to anyone.

Caitlyn Roberts

I leased a vehicle from Jeremiah Wall and it was a perfect experience. He kept me informed the entire process and made sure i understood exactly how all the numbers worked.

ray rodriguez

I had a fairly good experience. The agents were helpful and understanding of my particular situation. The process went pretty smoothly except for the wait time. I would like to add that prime should offer a bit more incentives to customers much like Boch does, fore example complimentary oil changes for a year.

Genny Cruz

A prime every time I had any issue with my car they are very helpful a willing to fixed no question ask. I highly recommended as the best dealers to buy your vehicle and get your services done. I always live happy with their services..

Milica Perosevic

Sooo, I want to share my experience with Prime Toyota. I recently had a car accident resulting in total loss, but wanted to get the same car from the same manager Shane I worked before and I recommend him strongly. I felt so respected and they really appreciate customers. I got a great deal with zero downpayment for 2018 Toyota Corolla and the same montlhy payment I was paying for my previous car, even though I leased car for 2 years only (sounds impossible, I know). They really appreciate old customers and for sure will give you a great deal ! On top of everything, I parked my rental car 30 min away from Prime Toyota (by mistake). Shane was the one who drove 30 min to pick me up, as I had scheduled appointment. That tells how much they are respectful and ready to do everything for customers. Special thanks to Tim as well! I worked with Shane twice so far and definitelly will work again. Just ask for him and you won’t regret!

Joyce Lam

Kennedy the sale representative give me good price for the RAV 4 car. I enjoy my experience there. I will rate 10 out of 10. I definitely will come back again. He is very friendly and offer many options for us.

Roger Tavares

Drop the car for service after I had a issue the day before with rear passenger tire, They were really convenient providing me with a great service and also a car for my ride home and back to dealership to pick up my car. Jaquari Burton was my service advisor. He made sure to keep me informed about the status and every single detail about the service that was being done to my car. This is the second time that i had the car dropped for service and I strongly recommend for anyone who is looking for a reliable and efficient dealership to buy a car or to have car services well done to come and see my friends at Prime TOYOTA

Katherine Kiwimagi

Richard Hepburn is a very good salesman help me out lot questions with my new 4 runner. Looking forward to coming back visit I’m in the future.

Regina Clark

I wasn't going to purchase a car this early in 2016. Considering the New England weather, I wanted to wait until it was nice warm! However, when I took the 2016 Rav4 on the road, I was hooked. The ride was smooth, the car was roomy and most of all Prime had the color I wanted. Chan was very, very helpful with the leasing process as well as explaining how to operate this 21st century vehicle. I've been a customer of Prime for 19 years and I would recommend this dealership to my friends and family. Anyone in need of a car, seek out Chan and if you need any help in the service area ask for Joe W.

Marie Jean Baptiste

My husband went for service yesterday and was helped by the nicest service advisor ever. Mr Reed acknowledged him the minute he walked through the door, and everything was done very promptly. That’s what you call good customer service. You need more employees like Mr Reed. Thank you so much Mr Reed!

Sarah Hurtado

We went to see a preowned truck after viewing it online and really liked it. We were helped by Tomas in sales, Pierre in management, and Douglas in financial. They were all very helpful, friendly, informative, and made us feel comfortable. They made the whole process very easy to go through, not to mention we got a great deal! There is even a kids area with TVs , a video game console, and snacks to keep the kids busy . I would absolutely recommend going here if you're looking for a vehicle!

Mark Steinwinter

Joe Walsh is my go-to guy for service at Prime Toyota. He is honest, caring, patient, and puts me first. I actually look forward to periodic maintenance because I enjoy working with Joe. The Prime waiting area is comfortable and offers lots of amenities like private workspaces, wi-fi, TV, and free snacks and beverages. Prime’s prices have always been fair, and whenever there’s been a rare service hiccup, they’ve quickly resolved it to my satisfaction.

Chrissy Carter

Both myself and my boyfriend came in last night and both walked out with new (well used but new to us) cars! It was by far the absolute best car buying experience we both have had. From working with Randy and Obed (excuse me if the spelling is wrong) everything was made so simple and easy for us. Everyone there were amazing with my kids as well even when they started to get a little restless. I will never go anywhere else again for any of our car needs.

Christine J-B

It’s always a pleasure going here. I love getting a full thorough, clear understanding update of my car. The staff are so friendly. Of course I enjoy the free donuts and car wash as well.

Shauna Murphy

I had a great experience with this dealership when looking for a preowned car to trade my 2008 corolla for and all of the staff I dealt with were wonderful! I had had very unpleasant experiences with other dealerships but this staff was very reasonable. They tried to pay me very little for my corolla at first but with a little questioning they gave me a good trade! I was very pleased and would recommend this dealer.

Eileen Paterson

Very poor service today.i had a 9am appt. For a tire light coming on, regular check and ticker and I thought battery for the starter. Left after 12 noon without sticker, line too long. As I drove out The light was still on and had to ho back. When I told the rep I had another appointment and if I can get a rental while they goher out what is the problem He said that would be $35 per day. I asked him to speak to a manager because this is my 5th car from you and I do use you for service. I am in Norwood at MobikeCsr Pro..

spoiledmommy1 Bogosian

Great 10000 mile service. The wonderful gentleman that always sets up my service is the best. This is my 2nd Prius, I had the first one for 11 years. I always look for the same customer service rep each time I bring my car in for service. He is charming and attentive

Derek Lennon

I had a great buying experience at Prime. I was previously a repeat Boch customer, but they forgot about customer service. I feel like the sales, financing and management team at Prime took the time to understand what I was looking for and get me the right options for the price point I could afford. I have become a loyal Prime customer, and will recommend Prime to anyone I know looking for a car. With all of the information available to the consumer on the internet, for me, car buying comes down to customer service and honest dealings. Prime understands both of those points and made this a great experience!

Vascan Studios

The best car buying experience i've ever had. everything happened the same day within matter of hour,i just could not believe it. i got the worst credit possible but they worked with me and treated me as important as any customer. the process was super smooth and and quick. the customer service was top notch, very nice people they went out of their way to make things happen.my sincere gratitude to Mr. Tom King sales consultant, very down to earth person with good inter personal skills, do check him out. W.J RAMART

Jarrod Chin

I worked with Steven La to purchase my 2012 Toyota Prius from Prime. From the moment I walked in, Steven was friendly, helpful, and knowledgeable about all the Toyota models I looked at, but did not pressure us and was very upfront about pricing and costs. Steve's professionalism and pleasant demeanor made the whole car buying experience actually enjoyable. Lastly, Steven's level of customer service was stellar, when I couldn't pick up my new at the dealership, he drove it to my house and picked up the car I was turning in. Also since the past two weeks of having the Prius, Steven has called a few times to check in to see if I am enjoying the car and answer any questions I have about it. The only negative was waiting an hour after I had agreed to terms and working with Steven's manager. While the manager is extremely nice, it just took a long time to process the all paper work, If they could streamline that process that would have been nice.

Fetah Miraka

Had my car in service today. Talked to Yaro about new Tundra. He went through all options with me! Definitely will work with him!!!

Lutina Grant

Dale Seeramsingh was wonderful I went to Prime on Tuesday evening around 5:25 pm young man checked my tires service advisor said it was too late I have drive flat tires didn’t need air but apparently my thread were worn in one tire especially. I called in Thursday morning when I needed to be towed 25+ miles away from home asked for Grant G he was out of off. Asked for Dale S he was apolookind and took ownership of the situation. When I arrived at Prime Dale and another person came out to take care of me and my car. Dale was professional, personal and took immediate action. I was provided transportation because my repairs would take over 4 hours - 4:55pm when I returned to pick up my car and $2200+ later Dale restored my confidence in Prime Thank you Dale and Job well done! Thank you Thank you

Xx Bella been Xx Yeng

Service was great and everyone is very friendly. Received a loaner because the car I purchased was not ready. From my previous experience I'm usually told to come back when the car is ready to do the swap. Overall, for a car bought that isnt one of their own they still give you the 110% service.

Huichuan Li

Great service including car wash and vacuuming which many other dealerships don’t provide. I know Mr. Joe Walsh for years. He is a good honest person helps with exactly what customers want. Thank you.

Jatin Girhotra

I was in and out in 2 hours with a new car. I started working with Kaylene and she was smart !! to the point and straight shooter. I went in to get delivery where Chan helped me get my car. Very humble , nice guy and very efficient. He made sure I understand every feature and get value for my money . Chan was accommodating enough to work with my schedule . Great job guys.. let's keep the trend rolling for future purchase...

Riley Murphy

Their service was great! They were very helpful, and even shuttled me to my work (it was close by) but it allowed me get my car serviced while at work. I've been a Toyota customer for 5 years and this is definitely one of the best. Thank you everyone!

John Swan

Malinda is awesome Update as of May 10, 2019 There was a bit of a snafu regarding the rental and billing that we got caught up in the middle of. Malinda took immediate action as soon as she was notified of the issue. Thank you for getting to the bottom of the problem and resolving it beyond quickly. ______________________________________________________________________________________________________ We had bought our 2006 Sienna at another Prime dealership up in NH and a lifetime powertrain warranty was provided with the van. That dealership was bought by another group, so when we had an issue with the transmission that was supposed to be covered under warranty, we had a very difficult time getting answers up here about even whether the repair would be covered or where we had to bring it. Honestly, the beginning of the process was frustrating. No one knew what was going on with our warranty situation and I had a hard time getting answers until it reached Prime Toyota of Boston, the nearest Prime Toyota dealership to us in Manchester NH. Grant, working with Malinda, took charge of our case, got us a rental until the warranty company figured it out, and got our van fixed and back to us. Grant took a very stressful situation (1 car for a family coming into school season doesn't work when I work a good distance away from where the kids go to school) and was able to put us at ease and get us back on the road. I hope we don't have any more issues with our van before we trade it in for a new one, but if we do we have an advocate in Grant and we are so grateful to him. Thank you again!

Maria Garcia

My salesman Jeffrey Diaz was awesome! He was caring, honest and attentive. Jeffery wrote the book on what true customer service is. He made sure to keep all my needs in mind and never once attempted to sell me more than i could handle. Im beyond happy with my car!!

Daniel Chan

Needed warranty repair when my car was 10 years old. Was not sure whether they would honor the warranty. They did, no questions asked! Zero cost. Heard many stories about dealerships that are reluctant to honor warranty. Not this one. Very satisfied.

Jeffery Ng

Prime service center is well organized and the waiting area has been expanded to accommodate the social distancing requirement, service was fast and efficient, however it would have been nice if they installed a “reminder” label on the windshield on when the next maintenance is required

Yuliana Holguin

I bought my new Toyota last Tuesday and although I was really nervous because it was my first new car purchase the experience from start to finish was amazing.My fiancé was the voice of reason and we drove together 2.5 hours to get to West Roxbury. The price they offered was by far the best from all dealerships in my and neighboring states. Jean was our salesman. He was polite, professional and accommodated every request we had. Carlos did our loan and he was very welcoming, patient and worked on our APR until we were happy with final outcome. I drove home my new Toyota that same evening. Overall I was extremely happy with my purchase from the moment I was greeted at the door to the moment I was waived goodbye. P.S. My fiancé dropped his wallet in the waiting area that same day and we did not notice until we were almost home. They found it and shipped it overnight. That speaks volumes about the honesty of their representatives. Thank you so much for everything guys!

Mary Ellen Horgan

I was interested in securing a new RAV4 when my lease was completed . Leonard Monterrosa was extremely helpful in having me focus on what I liked in my present car and what I would like in a new car. He suggested to Test drive a2019 RAV4WD AUTO. I liked it but a chose another..The following day circumstances changed and with assistance of Leonard and the manager I was able to purchase the original car.The financial offer also discuss insurance with and discussed the benefits of the Gap insurance which I bought. The overall experience was excellent,with each person professional and respectful of my circumstances. This is the second car I leased at Prime.

Calder Roggie

I went in and purchased a used vehicle on a Saturday from NY. Was told the title needed to be signed on Monday along with some DMV documents. I was told the documents would be “over night shipped” to my address. It’s the end of the day Tuesday and I still do not have the title and documents I need to register the vehicle... trying to get in touch with Fernando with no response and no call back. No reply to email. No one else at the dealer can help me with this problem apparently. Currently frustrated.

Michael Lissack

Talk about going above and beyond. Not only did Wes, Jeremiah, Jose, Rick and crew provide exemplary service but they went out of their way to find my 84 year old mother the perfect car. It was not on their lot, it was not findable on the computer, but they found it more than 50 miles away and made it hers. The price was right but the smiles (both theirs and my mom's) were even better. This is our family's second experience at Prime and we will be back for many more (and we live in Salem so we schlep to go here). Tell Wes Michael sent you. This is bow car dealers should be.

Alicia Botting

I bought my last 2 vehicles from here and have worked with Jeremiah both times who has made the experience smooth and stress feee.

Benjamin Daniel

Leo was awesome! One of the best purchase experiences I’ve had. All went smoothly.

Bruce Wall

The salesman and financial person were efficient and knowledgeable. They handle the entire sale and financing professionally and personally. I would recommend both of your staff personnel to my friends and associates. Bruce Wall

Patricia Olson

My salesperson was Tomas Sanchez. I cannot say enough great things about him and the courtesy he showed me. He made sure the car I eventually drove away with was a good fit for me. They were recommended to me, and now I definitely recommend Tomas Sanchez and everyone at Prime Toyota Boston. PJO

Patricia Murray

Awesome car buying experience with Pedro Valle and Charlie Lopes. I bought a new Rav4 a few days ago. Pedro and Charlie were extremely professional. They spent a lot of time answering my questions but never employed high pressure tactics. I got my new car for a great price. I looked many dealers and Prime Toyota and specifically Pedro and Charlie were the best. This is where I will be buying my future cars from now on .

Freden Pierre

Ernst Dauphin is one of the best , I liked the way he spoke to me and the way he was taking time help m find my car , I will come back for him and give more referral because of the way he took care of customers.

Metro PCS

I had a very great experience with Seneque, he was honest, kind, and knowledgeable. My needs were heard and I was informed to what I needed as a first-time customer .

Kristian Link

Working with Prime Toyota was a pleasant experience from start to end. Sasha from the internet team email and called us regarding a great price on a 2017 Toyota Rav4 Hybrid in the Electric Blue, the color my wife wanted. When we got to Prime Toyota, we were greeted by Alex, the most calm and relaxing car salesman I ever met. Alex took his time to go over the features of the car, took us for a test drive, honored the price Sasha email us and gave us time to discuss before agreeing. Never once did Alex try to up-sell us, play bait/switch games or push us to sign. Doug the finance manager worked with us. He made the process easy, took his time to explain everything and did not try sell us any options we did not want or need. He also let us stop by the next day with the down payment after finalizing the deal. We picked up the car today (day before Thanksgiving) and Alex had the car ready to go and explained to us how to use all the different features. In the end, we went to several dealerships (including Boch) and decided to purchase at Prime Toyota because the team treated us like people and did not play games. Great experience and I would recomand Prime Toyota to anyone, including my mom.

Mark Stahlhammer

They found me the exact car I wanted and even went to VT to get it. Their pricing was great, and the sales team found a great balance of trying to make a deal happen without being too pushy which was great. Overall good experience

Ken Adams

Always a pleasure to bring my Avalon to Prime for service, Lacey has always been very accommodating and has kept me informed on the progress of my car. I would highly recommend Prime for Toyota service

Stacey D.

I had Fernando as my sales consultant and he was AMAZING!!!! I felt comfortable and relaxed when deciding which car I wanted to buy. He was very calm and answered all my questions. I will definitely recommend this dealership to other people that are buying cars

John W. Rosenfeld

I have been taking my 2014 Toyota Camry (along with my wife’s 2008 Toyota Yaris) for service at Prime Toyota in West Roxbury, MA for quite a few years now. In all candor, I was never really impressed or happy with any of their service representatives. That is, until I met Joe Walsh. Joe’s demeanor and get-it-done (and quickly) attitude is second to none. I am more than completely satisfied with my excellent business relationship with Joe and trust him implicitly to take care of all my automotive service needs. I truly believe if Joe Walsh were ever to leave Prime Toyota, I would follow him to wherever he might end up regardless of the brand of car he would be servicing. Yes, he’s that good, trustworthy and reliable. He just gets it. That’s all you need to know.

Jason Freitas

Thanks to Randy Davies and the team for a great deal on a new lease for my mother. It took a while for the insurance company to get their act together, and Randy was kind enough to drive the new car to my mother's house (which is somewhat close by) two days before Christmas instead of making her come back and wait. Highly recommended.

Maguida Dasilva

I was very scared to go into the dealership because buying a car is a big commitment . As soon as I walked into the door i was greeted by the most mazing sales person .Lenny shaul made my experience so amazing. He answered every question i had. He was very patient ,we had great conversations . Lenny even stayed in after hours so i would be able to pick up my car. I think the dealership is very lucky to have him in their team. If i ever decide to buy a second car I know who to call. thank you so much lenny for making buying my first car a very special moment and very simple. I give lenny 10/10 he was amazing ,words aren't enough to express my gratitude.

petra anderson

This was an absolutely fantastic experience from start to finish! The staff were all very knowledgeable and professional and the dealership itself a very comfortable place to relax while I waited for the service to be completed. I give them my highest recommendation!

Brittney Callahan

I don’t have enough to say about Helio Monterrosa! Thank you for being so kind and personal throughout the process of buying my first new car through Prime Toyota Boston. You made the process easy and made us laugh along the way. You are a true asset to the company and both my fiancé and I felt you gave us the best experience. Everyone I dealt with from finance to other sales associates were friendly and answered all of our questions with professionalism. 5 stars all around!!!

Chris Doherty

Did they have the exact car I wanted? YES! Did the salesperson Richard and Mac the finance manager help me figure out the best way to finance the care? YES! Did they take really good of me? YES! Would I strongly recommend PRIME over any other Toyota Dealer? YES!

the lopes fam Lopes

I loved how Kennedy took great care of me and my family providing the car we needed and at the best price possible. He really went above and beyond. Thank you

Bob Finn

This place ... sigh. The service center is full of friendly helpful folks, the waiting room has comfy chairs, a big screen TV and free donuts. The mechanics seem fairly competent, but Prime Toyota charges top dollar for work you could have done elsewhere for half the price (or less). For example - burned out headlight? They wanted $59.99 per light. I bought the individual bulbs for $10 and changed them myself in about three minutes. Did I mention the free donuts?

j P

Great service as usual, Jack took great care of me and my car. He offered to have one of my issues resolved and got me a rental while the work was completed.

Alan Vilimaitis

I had such a good time at Prime Toyota West Roxbury! The people at this dealership is very friendly and also very knowledgeable about all the cars they are selling! To buy my car was the best choose that I every made in my life! And the best is that they have the best price than any other car dealership!

Kaydeann Mckoy

Did some one say Excellent! I did, Execellent , Execellent, Execellent customer service! Can say that Enough . I had a difficult situation getting a car .And the staff members there make it happen! Special shout out “ Obed work very hard for me in the Financial department .I was very impressed with how he pulled off this achievement Thank you . But I have to say that I would not have walk out with Car if it was not for the sale manger Abdul Dianne, Execellent mangernent skills he helped me find the perfect car that will work for me and the bank ,I walk our with a brand new car only 4 years old .He got is team To make it happen for me . i have to say thanks you to Alena Constant for helping me with my Blue-tube And Showing me how operate my vehicle, keeping me Distracted while I wait . Bonny my sale lady . She only been there 3 weeks now . And I did not know the difference even if she was there was 10 years, she did a geat job making me feel welcome and staying positive about getting approved for a car . I highly recommend this place, please go in and show support to prime Toyota in VFW parkway Boston ma Thanks great team!

Frank Flynn

I had just had a poor experience at a local ford dealership wherein I was very unhappy with the way I was pressured into closing. Carla, at Prime was quite considerate of my feelings and radiated a quiet confidence in her product. I actually did most of the selling, as I am sure the folks at Prime would like. I got a nice car, what I learned I was looking for, and enjoyed the experience. Ilked Jose the business manager as well. All such guys know their trade, but he seemed to be paying attention to me. Frank Flynn

Suzette Rizzo

Simply a positive experience from the internet request for leasing information to the car deal itself; everyone there is courteous, helpful, and extremely professional. We would do it all again because of their efforts to make us happy customers. Ask for William! He is exceptional!

Xaqani Isakov

Great experience with Yaro and entire team

Ara Rees

This is my second vehicle from Prime Toyota in Dedham. I am always impressed with their customer service, fair market prices and their great facilities. As a single mother I take my child pretty much everywhere and having a facility that is children friendly with a snake bar is KEY! When I bring my car in for service or when I need to make a deal on a new car, I know that my child will be entertain, happy and safe while we wait. I also appreciate their respectful nature and not trying to be supercilious with me because I am a woman. They gave me more than fair price for my trade in and also had the lowest price on the vehicle that I wanted. I am very happy with my purchase and will come back soon for a third! Thank you Prime! Ara.

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