Reviews of Parkway Honda. (Car Dealer) in Boston (Massachusetts).

Parkway Honda

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325 Comments

Car dealer

Honda dealer

1575 VFW Pkwy, West Roxbury, MA 02132, United States

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Information of Parkway Honda, Car dealer in Boston (Massachusetts)

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Reviews of Parkway Honda

Matty DeFreitas

When my wife and I were looking to purchase a new car, we knew we wanted a Honda. We came by Parkway Honda and was greeted by an amazing person. Stephanie, was very attentive and understanding through the whole process. She walked us through the process at our speed, and helped us get the car we wanted. If you’re in the market for a new car, you have to reach out to Stephanie! Made it such an enjoyable experience.

Kayla Jones

If you are thinking about purchasing a new car definitely go see Stephanie! She is super patient, informative, and understanding. She took her time answering all of my questions and even came in on her day off to finalize everything before the busy holiday. I am so appreciative of the great experience she created.

Justina Igbokwe

My car salesman was Giovani Quiroz. He has such excellent customer service. He was very patient explaining everything I needed to know about buying a car for the first time. He is very knowledgeable and professional. I test drove the car and worked out a deal and made the purchase! I had such a great experience at this dealership. I 100% recommend this dealership to anyone who is ready to purchase a new car!

Gil Robellyn Benitez Rojas

I worked with Stephanie Cruz. She was amazing, super helpful, and made sure I was comfortable. The environment was great. Everyone was very hands on! I will be purchasing my next car from there! I highly recommend this place!

Robert Hoffman

I had a great experience at Parkway their parts dept is outstanding. The manager Jason is very classy professional. I did my research on touch up paint they were $7 less than the competition. Their sales dept is fine as well no pressure at all. Great etiquette keep up the great work highly recommend.

Jim C

Great experience. My salesman was Dominic who was very professional and let me test drive no problem and the next day I ended up getting the car and working out a deal. The Finance guy was also very knowledgeable and friendly and he was also a big help with my questions. Would definitely recommend going here.

kristinaakiko

Just bought an HRV here and am super happy with it!! This was my first time buying a car, and my salesperson Joseph was super friendly and helpful throughout the entire process. He went above and beyond to make everything as smooth as possible. Thank you Joseph! I was very pleased with the professional service here, and would highly recommend. 10/10! :)

Mancan Apples

My vehicle was totaled in an accident and I needed a car fast. Went to 2 different dealerships, who I won’t name, before Parkway that were not only unhelpful but took a deposit from me then sold the vehicle I put a deposit on the same day. When I came into the sale department at Parkway the GM of both Honda and Toyota introduced themselves to me. I told them my exact needs. Mike Farley was my salesman. I know car salesman get a bad rap and truthfully after my experience at the 2 other dealerships the previous days I didn’t hold out much hope for him. He completely blew me away with his kind demeanor and the way he listen and seemed to actually care about getting me what I needed and in a timely fashion. We need to buy my daughter a car next year and I won’t be going anywhere else or dealing with any other salesperson. Thank you to Karen in service, Mike in sales, and the finance manager Mayer for turning a horrible situation into a great one. Parkway you have a customer for life!

amanda vasquez

I would highly recommend purchasing from here, not your typical dealer experience. They exceeded my expectations! I had such a great experience buying my Honda Accord. Giovani my salesman was extremely patient with me as I am a tough buyer, Adam the guy in finance was also great. They were genuine and sincere through out my whole purchase. I really appreciate the customer service from both of these gentleman. Giovani was super nice! They will forever have my business.

Kayla Barbosa

I recently purchased a new Honda Pilot from this dealership and the service I received was great. I worked with Dominic and he was amazing! He was extremely welcoming and made this process easy. I would definitely recommend him and Emile!

Elizabeth Vargas

Great experience always great service team and techs. Everything my pilot needs service just give Angelis a call and she gets my car right in. Also my sons Civic had all the lights on the dashboard on and just drove it in and rodents had chewed up his wires Dean and the tech Tony took care of my sons car. Thank you guys for your great work

Sean Bagge

Harley was amazing and really helpful with my car issues. He gave me the best quality of service that I’ve ever had at a dealership. I would highly recommend him to anyone looking to get their Honda serviced.

S L

I Recently purchased a CRV at this dealership - can't say enough good things about them - They are a group of professionals. Peter Z is top among them - Quite literally the best IMHO - so chill and easy to work with - He made my transaction seamless and stressless! I highly recommend him- thank you Peter!

Papito No bulto tv

Giovani.q…what can I say this guy was great,this was the best experience I ever had buying a car.gio made it fun to buy a car,if I had to buy 10 more cars I would want gio to be the one to help u his great, Great customer service Great personality he was just great I wish every salesman was like him.I’m gonna make sure I tell all my friends to go see gio for there next car his the best.thank you so much for the great experience.🙌🏽

Zaki Anwar

We purchased a vehicle from this dealership and received excellent assistance from Joe Serpa. He walked us through the entire process and made sure all our questions were answered. He also made sure we received the best deal for the car we possibly could. If you are looking for a Honda around Boston, I would go to him.

Kaii

I had an amazing experience. The Sales Team was really helpful. Gio took really good care of my needs , very patience and understanding. Definitely would recommend purchasing a car from this location.

Loi Nguyen

I had an all around amazing experience from the moment I was greeted walking through the door. Daniel Farley was very knowledgeable and attentive to everything I needed. He was a pleasure to work with I highly recommend if you come to Parkway you ask for him!

Mica Sher

I have a big new car! Thank you Parkway Honda and Joseph Serpa for getting me the car that meets all my driving needs. Joseph was an incredible salesperson and he made himself accessible to me when figuring out car insurance coverage, too. Joseph and Emile went above and beyond and I am grateful! Thank you again!

Denisha Woodberry

David O. is amazing! Right away when I came in to purchase a new car, he was there, walking me through the process, and polite to myself and my family. I also appreciate the overall hospitality of ParkwayHondaBoston! Clean facility, great music, and good vibes! Thank you everyone!

Lani De La Cruz

Angelis Ramirez is AMAZING! Extremely knowledgeable, takes her time to make sure I understand what's gonna take place in my car as well as being very kind and pleasant. Love her! Ask for her in the Service Department.

Fordo50

Harley Stonerock is highly recommended. He goes out of his way to page-by-page review both the diagnosis, and the recommended work, in a way that ensures you calmly and fully understand your options. You will leave knowing he went above and beyond to get you personalized care as opposed to cookie-cutter options many other locations offer out of laziness. Fully recommend without reservations.

Marielle Joseph

I just bought a 2023 HRV sport from Parkway. Daniel was very helpful and attentive to all our questions & patient when we frequently asked for updates about the status of the vehicle’s delivery date. Thank you! The car is great.

stop hate

I want to thank Harley Stonerock for his amazing service with my vehicle. He was very knowledgeable and helpful, he answered any questions I had and made sure I was a very happy customer, I would highly recommend others to work with him.

Ed Flahive

I cannot say enough about the outstanding service I received from Parkway Honda, specifically from my Sales Consultant, Domenic Capogreco! From the moment I reached out, I was immediately contacted by Danielle Barker the Client Care Manager and set up a test drive. Once I got there, Domenic showed me the car and went on a test drive with me. He was knowledegable and personable and a complete professional throughout the process - totally absent of the pushy used car salesman tactics. It was a no pressure transaction and, although I already had secured financing, Paul (Finance Manager) was able to get me an even BETTER rate. I absolutely HATE the car buying process but Parkway has completely changed my point of view - it was an absolute joy to do business with them and they have certainly gained a lifetime customer. IF YOU ARE LOOKING TO BUY A CAR, GO SEE DOMENIC CAPOGRECO AT PARKWAY HONDA IN WEST ROXBURY! (No, he did not pay me to write that :-)!

Lee Geeh

Loyal customer for quite some time, customer service gets better and better every year. Recently went in with my kids and sales service advisor Eric promised me it would be quick, seeing that my kids were being fussy . EXCEPTIONAL ! I was in an out in no time

Isaias Nunes

Excellent customer service, i always get to have my vehicle inspected and fixed right away with no issues. Thanks to the staff and especially Angelis to always take good care of my car.

lucson Jean

Broought a car there 3 months ago. With the inflation going on. Parkay Honda is the best place to buy Cars. David is one the best sellman. He Will definitely try is best to give you good deal. I'm sure you will 100% Satisfy. I personally recommend this place.

Karna S

Harley went above and beyond to make sure that my Van was fixed on time and made sure that I paid a fair price for all the repairs done. Highly recommend! Thank you!

Robert Cooke

Harley, in the service department is the best. Very impressed with him and his knowledge of the Honda Vehicles. Will always go back and see him with all my needs for my Honda.

Yun Zou

My Salesman was Marvin Jean I had excellent sales experience my wife will be seeing Marvin to purchase her next crv

Anna Gray

Best Honda dealership! I went to fix my car radio that needed a password and for them to check out my check engine light/oil lights that wouldn't turn off after an oil change. Everyone was super friendly, I was there for under 10 minutes and the services were free! I will come back in the future to this location.

Anna Forsey

Good experience - enjoyed working with Gio and was happy to buy a car from him!

Marie Fortune

That dealer try to sale,me a 3 years car for $26,000. And he said the dealer make a lot off, money with market now. The do will keep it up ,for two more years. However the Honda Hrv 2023 start with $23,650. Also on the phone he said they had new Honda hrv. I went he only have use car. Waist off my time.

joey cogs

I just leased my 2nd car here and Stephanie Cruz made everything easy. I will absolutely come back to her for my next lease.

Sornally Morrobel

I highly recommend parkway honda dealer!!!!!!!!. I received amazing customer service. Giovani was super helpful, he went out by of his way to get me the right car. I am happy about my decision couldn’t have asked for a better place.

Marian Prods

Alex helped me with my car and he's awesome! If you guys want to get a car, Alex goes the extra mile to make it as easy as possible! 10/10 would recommend 👍 …

jonnathan Banos

Great attention they help me to find a nice car in a short time. Thanks to Joseph who help me in the whole process. I’m so happy with my new car.

Christina Francois

I bought my car from Peter Zois. He was an EXCEPTIONAL car salesman. He was very patient, professional and very helpful.

Devin Morris

Gio and Emile were absolutely incredible! Super attentive to our family’s needs and supportive of us reaching our leasing goals.

Josephine Roberts

Sergio was great help after a not so good experience at the Toyota Dealership next door. Thank you for assisting me diligently in finding a car. Honda 10/10!

Steven Fleury

Sergio is the only car dealer I ever comfortable doing business. He is very transparent and takes times to answer every questions or address every concerns you may have.

رامش سالمی

Great experience. Thankful for Gio’s Hard word in getting me and my family into a 2017 Honda CRV

John Ricci

I stopped by this morning because my roof rack was making some noise and in less than a half an hour they found the problem fixed it and I was on my way great job.

Duane Sweeney

I received excellent customer service from Bradford Dixon! He greeted me with a warm smile and was extremely professional! He was very informative and went above to make everything went as smooth as possible. I will definitely be recommending him and this dealership to all of my family and friends. Thank you again Bradford, and look forward to doing business with you in the future!

Jonatan Zavala

I’ve been bringing my vehicle to this prime Honda for my last 3 visits and I don’t ever regret it. I know I’m getting the best service every time. Jeff was amazing today he went over the details and they pricing of the maintenance of the car for the day. He came over to advise me my reverse lights needed a replacement, got that done. When my car was finished he also explained to me that I need my rear brakes changed soon. He had all the paperwork ready and the paperwork for how much the brake service will cost. Those little details are what I like to know for whatever issues my vehicle need in the future. I’m very satisfied and will continue to bring my vehicle to Prime Honda.

Beverly Salemy

Had a great experience with Harley, very knowledgeable with the Honda vehicle. Very pleasant Gentleman to work with.

Iart Gashi

Louis was very helpful from the start. He made sure the vehicle I wanted was in stock and showed it to me in person to see if I liked it. Negotiation went very fast and smooth. It’s hard to come by honest salesmen and I can truly say that Louis tried his best to help me out after having a headache for weeks dealing with other dealers. The manager Henry also made my lease process very easy and explained everything clearly and concisely. If you want an honest and helpful salesman, Louis is the way to go and everyone else involved with my leasing process seemed genuine.

Katie Strunk

I was apprehensive when I went for my appointment because scheduling it was actually painful. The scheduler took so long between questions that I kept thinking we had been disconnected. It must have taken a full fifteen + minutes to get an appointment and I wasn’t ever on hold (exactly). But... the actual service experience could not have been better! Jeff explained what they would do for the 10,000 mile check up and what it would cost. The waiting room was clean and quiet and I was easily able to get work done while I waited. After less time than I was told, my car was ready and Jeff even redid my bill when saw the coupon I had forgotten to give him early. Before I left, Jeff even took the time to show. me how to use / set some of the newer gadgets on my car, which was very helpful. Five stars for the great service!!

jandira gomes

Thank you Angelis for your constant help and support with getting my vehicle service & repair. excellent customer service :)

Ronit Ziv

The place is spacious, clean and welcoming. A great selection of vehicles. Fabulous service by Riccaldo who got us a car that fit our budget and lifestyle.

Xhoni Isufaj

This location of Honda is one of the best. Service is fast and very professional Also the people who work on the register especially Angelis and the manager Alan Keep going the good work 👏👍

Steven Vargas

Angelis she’s very helpful Her costumer service was A1 always looking forward for her service. Thank you !!

Will Wen

Had a great experience with Robert M.! He walked me through my first service on my crv . He explained to me what I should get my transmission and brake fluid flushed based off my milage, but also explained I don't need my engine coolant serviced. He accepted any coupons I had , so I did not feel like I was missing out on competitor offers. For the check up, I received a video showing me how rusted my brakes were and how dirty my cabin filter was. Seeing it on video made me realize how dire some of the repairs were. Definitely happy with my service on the car , safety comes first !

pitito121

Took my vehicle in for service today, was greeted by Charles Fassl. He went over what was going to be done to my vehicle with great detail. The service did not take long considering what was being done and I al very satisfied with the results. Every one I came into contact with was very professional and friendly. Great experience, will definitely be going back for all my future service needs

Natchaphon Ruengsakulrach

Louis Ferreira helped me throughout the purchase process and was professional, knowledgeable, and most important of all honest when I asked him questions about pricing breakdowns and financing options. We didn't strike a deal in the first meeting but he followed up with answers (sometimes from his manager) via texts and emails. Louis is not a typical car salesman. He was not just looking to sell me a car. His attention to detail went beyond the car delivery day. He promptly answered car maintenance questions a week after I drove my car off the lot. I encourage Louis to continue his strong customer service and work ethics.

JORGE MENDOZA

Dean and the rest of the staff was amazing and extraordinarily helpful. I came in for an oil change which they did a great job with. But more importantly I my auto lock feature wasn’t working for some reason and by the time I came to pickup my car they had it working like when I first bought the car. They’re awesome. Many thanks to Dean and the rest of the team!!!

Patricia McDonough

I have been leasing from Prime/Clair since 1997. Excellent attention to detail when selecting a new vehicle and wonderful service during the life of the lease. My first experience with Peter and he didn’t disappoint me. Keep up the good work, gentlemen!

Clifton Day

I received service above and beyond what I expected. When I brought my 2013 Honda Fit in for long overdue recall requests, I figured it would also be a good time to have it detailed as I and my children beat on it for the past 2 years during the pandemic. The staff was receptive to my needs and recommended the internal detail along with the recalls with my air bag inflator and both drive shafts. They started at around 10am and had all three services done before 3pm. Not only did they immaculately clean my car's interior, but they detailed the exterior free of charge. My Fit was returned to me in near new condition and I'm still finding tiny details that they squared up for me like putting on new tire inflator valve caps and refilling my windshield washer fluid. Such a great value where many other services seem to barely meet standard or fall below it. I highly recommend Prime Honda -Boston for their outstanding service, thoughtful/courteous staff, and rapid response time.

keith warren

Wonderful experience working with Sergio Garcia he as great customer service skills and a pleasant person. Thanks

Jami Guerrero

Absolutely amazing. My car was originally bought at ocean Honda and apparently my Honda care package is not valid over at Prime. So Robert took care of my oil change and this honestly made my day just the sweet gesture. I was already having a rough day and I would give them 10 stars if I could. Thank you, Rob!!

Teressa McCrea

U have a worker ,name Harley very polite young man ,know his job and very easy to talk too.

Paula Kelley

Purchased my Honda CRV from Prime 6 months ago and the sales department was great! Came in for my 1st routine service this morning and after working with William in the service department, realize that they are just as professional, caring and courteous. Thank you William, not only for the great professional service, but on how quickly and efficiently it was all taken care off. Would recommend Prime Honda to anyone.

Sam Berliner

Had a great experience at Prime Honda with both salespeople I worked with who were really friendly and patient and I ended up with my dream car. The less than stellar experience was when it actually came down to doing the paperwork— that individual was neither friendly nor patient. But I’m still very happy with my overall experience and car.

Liz Zhaxx

I really enjoyed the experience here. Kevin and Robert did a fantastic job for my car. The pickup- drop off service is an excellent addition during this covid time. And I love it so much I’d love them to keep this option in future. The online inspection recommendation page is hassle free for me to click and see what need to be done and approve it right away. The dealer would also sent out an electronic status report, which is great way to remind me what’s been done what’s not. I would recommend this dealer for anyone need Honda service. They are fast, professional, honest and very pleasant people to work with.

Ying Li

Good experience. If you want to buy a car, Definitely ask for Ricaldo Ulysse. Very nice and considerate guy. He got all the paper work done in an very efficient way. I got my new car in the second day. His service is very customized based on my needs.

Tyesha Latrelle

I’ve purchased several cars from Prime Honda, this was my first time getting a detail done. I had my vehicle detailed on the interior as well as the exterior. Both were done satisfactory. I had several scratches on the exterior; which are no longer visible. There was a scratch on the bumper that was missed, but it’s small. The interior was cleaned thoroughly and done well. Since, this was my first detail I wasn’t for certain as to all that it entailed. My car was NOT washed or waxed. It wasn’t super dirty, but I did notice that it wasn’t done. All in all, the detailing was good. I will return to have it done in the future. Also, when I pulled in for my appointment Allegra got to me quick and once my car was complete she gave me a call. Thank you!

Aaron Handler

I've been taking my Honda vehicles for service here for several years. I've never had any issues. I had a negative experience on my last visit (a miscommunication led to a delay getting my car). However, the service manager really took notice and went out of his way to make it right. I was not sure I would come back but my confidence in the business was restored. As for the quality of the work, I've never had any concerns and they've kept my cars running in great condition. Quality plus service is a good recipe!

Peter Ngobidi

The team was amazing. I have never felt more welcomed in a car dealership. I commend Rob, Allan and Angelis on their exemplary service. They truly made me feel like I am a part of the Prime Honda Family. A lot of people tell me that it’s better to shop around and go to 3rd party mechanics to get work done, but because of the consistency of service and the priority they put in place…how could I not come back? Thank you again in specific to Angelis for how she handled all of my issues. From what I can see, I know she is on her way up to bigger and better things.

barbara lopes

This was by far the best experience I had at a dealership. Kamar is a great sales man. If you want to buy a car and feel good about it please come see him he will get you in a car that is right for you and have you feel good about it. Anri the floor manager also a wonderful guy helped crunch the numbers and got me into my Pilot. And JAY. The finance director! Jay is amazing at what he does he's been with Honda for years he will fight for you to get into your car he will get a bank to approve you no matter what. This guy is straight forward and will get it done . as he says "trust me I will get it done" put your trust in him even if you had a bad experience at another dealership. This guy is here for you ❤

Catherine

I made an appointment for a Thursday but needed to drop it off to them early Tuesday. They were very efficient and my check-in was flawless. I anticipated I would need major repairs. Bill was very attentive and advised me on what diagnostic’s would be needed. He gave me a quote and said they would call Thursday after they did the evaluation. He kept me informed via text and the work was then done earlier than expected. It was completed on Wednesday. The estimate was exactly as anticipated and my car is running very well. They are always very efficient, professional and knowledgeable. I’ve been a customer for about 15 years.

George Coles

Once again such an amazing experience! Mr. Tewksbury knew my financial needs and got me in a car that was perfect. Very quick and doesn't waste my valuable time. Mr. Zois is still very professional and went over the entire car inside and out. Knew the answer to every question that I needed answers for. He cares about his customers. Mr. Yanes was absolutely proficient and personable gets you in your car really quick! The dealership itself is clean and very organized. Highly recommend it here.

Caren Barravecchio

I had the best experience ever at Prime Honda. From Peter who I spoke to before I arrived to Louis helping me find my perfect car and to the gentleman in financing who helped me as well who’s name I forget. I was in and out in less than 4 hours and drove my new car home. I would recommend Prime Honda to anyone looking for a new car.

Lise Marx

My 2017 CR-V suddenly experienced an odd glitch where every system error message (including messages the service techs hadn't ever seen) was cycling across the screen. The Prime technicians were able to sort through the large number of computer errors to narrow down the problem and replace the problem sensor. Working with Robert as my service advisor was excellent and he was great in terms of communicating the process, time-frame and potential costs and providing me with transportationfrom and to the dealership! Would definitely use Prime services again!

Heather Flewelling

I've been coming to Prime for a while. They are actually priced well for a dealer and great with their customer service. Good covid protocols. What is best is their service crew. Allegra is a service beast. She remembers folks from last visits months before, works to find the best coupon offer you have and goes the extra mile to help out: calling a ride while you wait, checking in about possible extra services, etc. Over the years of using them I have always found their service staff great. The actual car service is great too!

Kim Principi

Very good experience— Alexandre Diogo was our consultant and did an amazing job! He’s very personable and efficient — just an all around good guy. He took great care of us and made certain we left happy. He explained everything about the vehicle (2021 Honda CR-V) to us and was even kind enough to loan me his iPhone charger. We have purchased 2 CR-Vs and a Toyota Camry from Prime in the past—this was by far our best experience.

Michael Yousif

Brad Dixon was the best salesman I've ever worked with and would recommend him to anyone for their next Honda! He was very knowledgeable with the product and made the car buying experience easy.

Jack Li

My advisor was Angelis and she was great. Prices where fair and i was able to pick my car up earlier than the promised time. My experience there was nice smooth and clear. Everyone was very kind and attentive and i would definitely recommend everyone to go to Prime Honda and ask for Angelis in the service department !

grant gonzalez

Bill my advisor and Scott the Technician are assets to the Dealership. As a team they made certain I had my vehicle back in a timely manner. I was updated and given great service for a fair price. Nothing better than that!!!

Kiera Yaden

Had such a great experience purchasing my first car! Danny was attentive to my concerns and helpful with all the information I didn’t know. Not a typical salesman, he goes above and beyond and actually cares that you get the car you want! Was able to walk in and leave with my perfect car that day. If you’re in the market to buy a car, go see Danny at Prime Honda, he’s the best!

Kiara Depina

Very good customer service! Service department will always do their best to work with you & make sure you’re satisfied with the service as well as your vehicle when you leave here! Definitely recommend servicing your vehicle with them!

Kay Marie

So far, this is the best place I have brought my car to get fix. They have fare prices and the staff is transparent and willing to guide you through with your vehicle needs. I cannot complaint. I have always received great customer service.

Steph C

First car buying experience went smoother and not as stressful as I thought it would be! I communicated with Lynn through email first and she was so friendly and understanding with my budget range. We definitely did a lot of back and forth emails, but I never felt that she was impatient or disinterested with my questions. She even came down to introduce herself once I came into the dealership to look at the vehicle. My sales rep, Jean was also great! He has a pretty calm demeanor, so speaking to him felt comfortable. I get nervous easily, so to me, that quality itself really helped with the process. I don’t know much about cars, but he was never condescending when I asked about anything. He took his time and I didn’t feel rushed or pressured at all. He let me know when the car was ready to go and explained all the remaining details and paperwork. I cannot forget to mention Earl, who helped me complete all the paperwork for financing! I was ready to stay hours there, but he was quick and had everything prepared for me to sign. He was clear and concise; I left there knowing exactly what I needed to pay within the terms of my contract. All in all I had an enjoyable and easy-going experience with Prime Honda. The level of customer service and communication was amazing! I would definitely recommend others to consider working with them on their next car purchase or lease!

Clive Doran

Excellent service and communication from my service rep Robert Motta. He called me promptly about suggested service in addition to the problem that I originally brought in my 11 year old Civic. Because a part had to be ordered the repairs would take a couple of days, so I much appreciated the complimentary Lyft ride home. The car runs like new! My overall impression was that all the staff, and especially Mr. Motta, went above and beyond to deliver exceptional service. Thank you people, I would definitely return and will recommend Prime Honda if asked.

Adele Rothman

On short notice a realized that I couldn’t make the appointment I had made. Prime was very flexible about rebooking for the same day, which I appreciated. My car needed routine maintenance - oil change and tire rotation. It was taken in right away with an estimated wait time of 1.25 hours. As usual, Prime also performed a full check-up on the car. My car is 13 years old and had many minor problems, and some major ones. The service representative was very personable and articulate. He did a good job of explaining the issues. I was there much longer than expected, but I didn’t inquire about the delay because the waiting area is comfortable and there is self-serve coffee. I was able to accomplish quite a lot! I bought my car at Prime and have been there many times for routine service. I am well aware of Prime’s great customer service. However, when my car needs a major repair I go to a mechanic that I have patronized for over 25 years. A major reason for this is that his prices are always lower, often by a lot.

A Duffle

Nice and helpful they have this one worker named Angie extremely nice and super helpful met all my needs

Andrew Pelt

Ask for Dom, my wife and I were very happy with our negotiation and experience. I pressed for a very small, nitpicky cosmetic issue to be resolved and I was treated seriously and thoughtfully; the dealership accommodated me no questions asked. I also ended up with a very good price on this used vehicle. Highly recommended.

Sean Gannon

I’ve always avoided dealerships when needing work done on my Honda’s. I have a mechanic that does great by me. I had a recall notice which necessitated going to Prime Honda in Dedham/West Roxbury. While there I had a few other things done. Wow. They were great. I totally changed my opinion. Allegra, who helped me more than she realizes, was fantastic. Thank you Prime.

Matthew A

Excellent service experience. Up front with costs (it's a dealership, so a little pricier but there's no concern about the use of non-Honda parts). Comfortable waiting area. They have been 2 for 2 in positive experiences. Also, the services reps have been very personable on both visits.

Robert Walsh

I knew what I wanted. Inventory was limited due to chip shortage. The process was quick and painless. Salesperson Louis was very helpful and efficient. Kept me up to date on status of car. This was my second car from Prime Honda, having purchased two cars also from Prime Toyota

Jack Butler

The service people were fine. They kept me informed. However, I was over charged. In addition to the price quoted they added Misc. Charges. When asked, I was told "to cover supplies used in the maintenance shop". Where else do you go that you get a quote and someone adds their cost of doing business. Put it in the quote.

D C

First purchase at Prime Honda and it was a very good experience. They didn't have the car I wanted on the lot and found me a vehicle within a week for a fair price. Kamar Akande, the sales rep, was a pleasure to deal with. He kept me informed throughout the week and delivered the car as promised.

K. Mac Hnath-MacFarland

Brought my CRV in for a safety recall and 15k mi service. William helped me when I dropped my car off and was very helpful when I asked if I could have it back by a specific time. They ended up being able to finish half an hour before I had requested! Overall a good experience.

Mark Simmons

The service is good but I feel like Prime, like many other car mechanics, is grab-baggy as well. Let me explain........I have a 5 year old Honda Accord with just over 20k miles on it (the mileage is low because we own 2 other vehicles over which mileage is spread) and the last 2 times I’ve taken it to Prime (for oil changes), I’ve been made to feel like if I drive it home, I will be doing so at my own peril!!!! I understand a car that may need some work and recommendations for such work. What I don’t understand is how I can leave Prime with over $1000 in recommended repairs on a 5 year old car with 20+ thousand miles on it. Feels like an attempted money grab!!!

Priscilla Kwarteng

I had a great time at Prime Honda in west Roxbury, Boston. The guy that served me was Dennis Sanabria and he was excellent. He was very patient and explained my options very thoroughly to my understanding and I'm glad we bought the car from him. Will recommend this place to anyone shopping for a car. They have great and experienced staff. Thank you Dennis and Wilson as well

Yimin Xu

We purchased our car here. Ever since, if I think my garage is doing something sketchy I call Prime Honda. They are AMAZING!!! They’ll tell you what you need (for the regular services), and most importantly what you don’t. Saved me almost $2000!!! I had a windshield wiper issue, the garage I use wanted 130+ possibly a new motor to take a peek, turns out one call to this dealership and the issue is fixed for free - the auto mechanic who changed my oil put a switch in the wrong position. I’m going to use this dealership for everything from now on, and any future car purchases for that matter, they deserve all the accolades they get, great lifelong customer service! Update over a year later: I’m here now for major maintenance. Their rates are competitive amongst dealerships, and their service guys and manager are really nice and knowledgeable. Well worth the drive if you are near the area. Update 2021: I love these guys more and more! They are CHEAPER than where I got work done before, for a routine maintenance thing, at a non-dealer chain. Mind, that’s the routine maintenance quote - it appears their emergency, repairs needed amount is higher (probably a maintenance set discount vs single item emergency repair). Plus, through their detailed explanations I discovered my old shop cheated me and double-billed a job years ago!!! I’m going to try to get a refund there, but either way, Prime Honda rocks! I highly recommend Jeff, the service intake/talk to you guy. The original repair did have an issue, but they took care of it. Far as I’m told, it shouldn’t lead to any issues down the lines. And like I said, they helped clear something up for me. Even with the glitch, still much better than how I was dealt with before - in context, I’m a relatively young single woman. That tells you what I have to deal with in terms of car services, doesn’t it. Thanks Prime!

bev cc

I recently just had my van serviced for recalls in the last two years. I made an appointment online with car pick up and delivery service. The car was picked up on time and deliver back in the time frame as promised. It was seamless and Kevin who drove my car back-and-forth was very polite and professional.

Lindsey Cataldo

Had a great experience at Prime Honda Boston!! They were courteous and friendly and made leasing for the first time a breeze. Rich and Peter were amazing and patient and answered all my questions, going above and beyond to even find me my perfect ruby red CR-V ❤️ Be sure to check them out!!!

Natasha Oliveira

I went to Prime Honda in West Roxbury and I had exceptional service. I expressed my frustrations about getting my battery replaced and Tom, the service rep, listened to me and he was extremely patient. He managed to get me a great priced and even went above and beyond to find a discount for me. I was very satisfied!

Emma Riley

We just purchased our second car from Prime Honda and couldn't be more happy with the customer service across the board. Kamar helped us this time around and was excellent. We were looking for something specific that they didn't have on the lot at the time. He let us know that he would call us the second they got one in and he did--it wasn't even off the truck yet! In a time where customer service is a dying art, Kamar hit it out of the park. They also negotiated a fair price and terms we were comfortable with, we couldn't be happier. Additionally, we have taken our original Honda (also purchased at Prime) here for every service appointment and have been very pleased with the level of customer service. Yes, you pay a bit more because it is a dealership, but for us it is a peace of mind to know that things are being thoroughly looked at and done correctly. From sales to service, we can't recommend this dealership enough!

Gabe

Every time my wife and I visit Prime Honda and receive services from William M., we have a great experience. He is an asset to the service team at Prime because he is caring, flexible, attentive and knowledgeable. Plus, he is always looking for a way to assist us with questions that don’t have such obvious answers even if that means checking with a manager. We truly can’t say enough good things we are very grateful.

Tania Hernandez

Very professional and helpful, great experience overall. It was my first time financing a vehicle and they helped me every step of the way. I am so happy with my new car!!!

Ugo

Dennis was very helpful during the whole car buying experience. He identified my needs, matched me with the right deal, and assisted every step of the way. I highly recommend reaching out to Dennis for all of you car buying needs. Thank you Dennis!

Thomas Wuestkamp

The overall experience at Prime Honda - Boston was extremely pleasant. The staff was very friendly, responsive, and I never felt pressured. They just made sure that I was comfortable with the process and all of my questions were answered. I would recommend the dealership to anyone.

John S

From a friendly greeting at check in to good communication while my car was being diagnosed/repaired and capped off with a thoughtful detail at pick up, this first service experience with Allegra and her supporting cast at Prime Honda was excellent. Will recommend to friends and family and looking forward to the next visit.

Mirkamran Abdullayev

Robert Motto from service sales is the man! He has been great helping me to get my AC issue covered under warranty. Also, very responsive, punctual and professional!! I had a serious electric issues with my 2018 Civic, but thankfully Joseph (Service Manager) and McHenry (Service Consultant) took care of that fro me. Happy about their overall business ethics and customer service. Would recommend this place to anyone who owns Honda.

Kenneth Gustin

Today I bought a 2021 Honda Insight at Prime Honda in West Roxbury, MA. From the minute I clicked on the car on their website till I drove it off the lot today, my experience was OUTSTANDING! The internet salesperson, Glen, immediately sent me an GREAT price. The sales person at the showroom, Brad Dixon, was simply fantastic. He was knowledgeable, helpful, pleasant and never aggressive or pushy. He was honest and did not play games. This was so different than car-buying experiences at any other dealership or salespeople over my lifetime. I need to buy a new car for my wife in a few months and I’m going back to find Brad at Prime Honda! BTW I love the Insight! Thank you Brad and thank you Prime Honda!!!

Dolphy Morrison

My first time at Prime Honda. I got any oil change which was a good price but the cost for a Cabin Air Filter , engine Air Filter and to replace the reverse bulbs would have cost me over $130. I did it all myself for under $60. Customer service was nice and the cashier was pleasant.

Stephan Fequiere

From the moment I pulled into the lot to the moment The salesman personally delivered my brand new vehicle to my front step, it was an exceptional transaction! 6/5 stars. Special thanks to Dennis for demonstrating exemplary customer service and for making this transaction flawless. Ill see you guys when my lease is up!

Sophias Fun world

Called for an appointment to have my car detailed. Talked to Rich who setup my appointment. He dIscussed the details of what I should expect making sure my expectations were met. Was notified when my car was finished. Was met by the service advisor Bill who inspected the car with me. I was quite surprised how well the car looked as it was in bad shape. Overall excellent experience would recommend to others.

Phadlin jean-phillipe

I went in for a detail and inspection sticker and was blown away at how fast the sticker got done. When I got my car back it looked brand new inside and out. My service advisor was so helpful in helping me understand the whole process and the friendly environment of the dealership really added to my experience. I 100% plan on coming back and would definitely recommend Prime Honda to any and all Honda drivers.

Tayo Sanders II

Consitently quality service from my first email until I walked out the door with the keys. I initially worked with Peter over email. I was impressed with his responsiveness and willingness to give me the answers I needed before stepping into the dealership. I was very close to going with another dealership because of their attractive offer on a sporty trim, but their service was lacking compared to Prime Honda, and in the end Peter was able to give me the deal I wanted. When I arrived at the dealership, Roy did an excellent job of answering a few additional questions I had, and made sure the buying process was as pain free as possible. I would absolutely recommend Prime Honda, and I look forward to continuing to work with them!

Rob Driscoll

Joe Serpa was great. Happily driving my new Honda Ridgeline!!

Rose A. Lewis

Amazing people in your service department. Lacey DeRose is a gem--she kept me informed about my car every step of the way. She was honest and clear about what needed to be fixed right away and what I should have serviced in the coming months. She was lovely, thoughtful and extremely professional. In addition, when I dropped off my car, one of the servicemen found something on the floor he knew was important and brought it to me where I was waiting. Congratulations on first-rate service in your service department!

Jose Soto

Quick and accommodating scheduling and service/scheduling guys and gals are top notch. Competitive pricing(great deal on oil changes) and any other small maintenance items for that matter. Rob had my Acura MDX( I go here because why pay more for the same service elsewhere?) out before the expected time. I did get there earlyish…by the time I left both drive in lanes were pretty busy. Definitely glad the girl that usually picks up and schedules got me an earlier slot. Didn’t catch her name but she knew by the called ID not only my vehicle but also what I had scheduled. On the ball. A complete joy to work with. I appreciate her extra effort to accommodate my schedule. Plenty of comfortable seating and clean atmosphere. Huge one thousand inch TV and snack machines to help you pass the time. Overall a good experience. Will keep coming back.

Chantei Alves

Made an appointment over the phone. When I arrived I was seen right away, told the approximate service time and was able to get work done in the client wait area. Service was done fairly quickly. I love Prime Honda!

Destaynee Auguste

during my search for my first car i considered many different car brands and visited quite a few different dealerships. each dealership i went to had salesmen that made my experience feel rushed and unexciting. i visited this prime honda and Daitrin helped me get my car and it has all the bells and whistles and MORE than i even knew i wanted. he was very thorough and accommodating and everyone i worked with was great. i couldn’t be happier, i have the perfect first new car.

John Martin

Excellent Service Handled with Extreme Care, & Kindness, and Superb Customer Service! During our Service Visit today, 10/1, , for our CRV- EXL, Mr. William Mangano of Prime Honda West Roxbury, was very pleasant, Informative, helpful and courteous!! He communicated our abundant necessary service needs to the Service technician and kept us in the loop every step of the way! He also arranged for my wife to have an Uber ride to And from Honda Prime!! He is a Credit to Prime Honda! We thank you Mr. Mangano !! A special Thank you also to Our Service Tech. Mr. A. Laselva, - Amazing Tech. Service! And Thank - You To CSR Ms. Kim D Gonzales for putting our Requested Appointment through, with all our Service needs listed! We appreciate ALL the Great Service We Receive From All of You!! Be Safe and Be Well! Sincerely, Ana and John Martin of West Roxbury

adm 22

I had a great experience today getting my oil change. Robert was courteous and very professional. My car was done in no time and was happy with the service. I would recommend Prime Motors service department to anyone.

Michelle T

Dropped in for my car to be service, I did the reservations online and pre booked my services. Jeff checked me in when I arrived. Jeff was very professional, he also went over everything with me, I had booked the incorrect service and he recommended which one my car needed, I’m happy he was there to catch that not sure if someone else would pick up on my error. Definitely will be back again to service my vehicle.

Ralph Ralph

David, the sales guy, was very low key - not pressuring or pushy, listened to my questions, and was thoughtful in responding. I got the car I needed at a rate I can manage. Earl, the manager, was all business, and explained the lease terms clearly. He also presented options without opinions. All in all, a very good experience, and will return for their service in the future!

Mary Faulk

We are very pleased with the thoughtfulness and support fromThomas Merlin ,our Service Advisor . Appointments were made promptly by phone. Prime Honda Boston help us keep our car running better. Thank you love the personal touch

Steve Silva

The young woman that was our service writer was fantastic. She saved us from having service that was performed 4000 miles previous to this visit this morning being repeated. Her extra effort in tracking this down is an example of why we have our vehicles maintained at Prime.

Alicia Ortiz

I had a wonderful sales experience here in January, and I've had my car almost 3 months now. I recently had my first servicing appointments too. I still tell friends and family how much I enjoyed everyone at the dealership during the sales process. Before purchasing (used vehicle), I did my research very thoroughly ahead of time. I knew the car I wanted, I knew it had already been marked down significantly and that I was getting a great deal. (I recommend everyone do their research when considering a car purchase, it just makes everything go even more smoothly). I still had lots of questions, however, because this was my first dealership-car-purchase ever. All of my other vehicles have been old hand-me-down family cars. Ben Malcolm was my sales rep, and was extremely personable and patient with me from the test drive, to the signing, to the pickup. He answered every question thoroughly, no matter how small. He called me with updates and went out of his way to connect with me on a personal level too. I really trusted him throughout the entire process. My financing was handled by Kendra, who also took the time to walk me through each service plan add-on, which was hugely appreciated, especially considering I asked her to explain them to me multiple times. I've recently been back to get my first oil change/ tire rotation, and due to a pot-hole, have already needed to get a new tire. (Those service plans were a smart choice, after all! Wheel/tire protection, and general maintenance are included in my monthly financing payments). In the service department, Julia and Greg have been a huge help. Julia is thorough and patient, going over every detail with me in person. And Greg has returned my phone calls right away with updates and information about appointments. Once I got the hang of the lanes and system in the servicing garage, I came to appreciate how streamlined the process is. I also want to shout out Stephen behind the counter who explained the wind shield wiper replacements to me (Honda sells replacement rubber inserts, so you don't have to waste money on expensive metal blades - genius!), as well as the couple of servicing staff members who huddled around to help teach me how to install those replacements for the first time. I love the popcorn maker in the lobby, and the coffee/tea selections. I even love the movies that get played on the big screen. There's a couple of electric massage chairs in the mix if you're lucky to grab those! Thanks to all of you for making Prime Honda already feel so welcoming. Getting to know all of you has been just as fun as getting to know my new car.

Fernando Gomes

Great customer service, sales team members I dealt with were very pleasant and straight forward, agreed on a deal in about 10 minutes. Likewise, finance process was as good as it gets, with terms commensurate with my hard earned credit rating. Overall, a great experience, in stark contrast with the other Honda dealership a few miles away, where I was forced to walk away a few days earlier without a reasonable deal.

Anthony Modica

I just bought a 2018 Honda civic with low mileage for a great price. The initial transaction was straightforward, the usual back and forth with a dealer to come to a final deal. We came to an agreement to replace two of the tires due to safety concern and an ac recharge because it wasn't blowing cold. After being told the car was ready, I drove down to get it but found out that none of the work was done (I live an hour away so not a quick drive). There were promises made that weren't fulfilled but Jack took over and did an excellent job. He ended up getting all four tires replaced and had the ac looked at and realized it needed a new condenser. He went above and beyond to make me satisfied. So if you're buying a car from Prime Honda, I definitely recommend Jack Daaboul!

Catherine Hartzel

I feel I always get quick and professional service with Prime Honda, and today's visit reinforced this. My car had a tricky issue with the shifter, and each aspect of the repair was explained to me. I worked with Jeff, who kept me updated throughout the process, which was super helpful.

jill g.

Everyone with whom I interacted today (and at every other visit as well) was friendly and professional and went above and beyond to make my experience pleasant and comfortable. Mchenry took especially good care of my car and I appreciated finding it cleaner after service than it was before. Thanks! Prime is not the most convenient Honda dealer to me but it’s the one I’ll be using.

Foday S

Giovani Quiroz was very descriptive and had a good attitude. He knew what he was talking about.

Cindy Wong

I used to be under the impression that going to the dealership to get any type of service would take forever. That isn’t the case at Prime, I’ve never wait more than hr and most of the time it’s less than that. Last time I went for an oil change it honestly took 25 minutes and that’s including a wash. The staff is friendly and courteous and they always strive to make sure the experience is pleasant.

Christina Oconnor

Prime Honda is an amazing dealership & there service department the same simply amazing, Allan in service Angelis as well, the dealership part you have Richard Tewksbury & Michael beamer. They always make me feel like i matter my concerns etc.

David Um

I had the best leasing experience yet with Prime Honda. I've dealt with Herb Chambers, Honda Village, Silko Honda and Barnardi, plus I've kicked the tires at almost every dealer in the area. I'd say overall, Honda dealers are OK, in a sleazy industry. My gripe is Honda pricing in Boston is the least discounted, and I'm a serial leaser, so I'm hopping around from dealership to dealership every 2-3 years to find the best deal at that time. For example, I was with Honda Village for a while, but after COVID hit, they wouldn't discount their cars. By the way, Cambridge Honda is the absolute worst for pricing - they have enough demand that they don't cut prices. Anyway, I saw a great deal for a 2020 Odyssey online. I asked for the deal and was given it. My salesman was David O, who was great, and I dealt with two Mikes, one was a manager and another a finance guy - both were fantastic. Another guy named something like Kamar was really helpful checking me out. Now, there were several glitches and I had to come back multiple times (I live 25 minutes away), so that was annoying, but honestly, I was partly at fault (ie. insurance issue). I had the car a couple of months, and then the battery started to die. I easily scheduled a service visit, brought it in this morning, and picked it up in the afternoon with a new battery. The entire process was the BEST service yet. No one tried to upsell me anything. And I have to mention the incredibly nice service guy who checked me in and handed me the car afterwards, Tom Merlin; I emailed him "Incredible service! You guys are blowing away my expectations!" So yeah, I recommend these guys...wishing the same kind of good vibes for everyone who gives Prime Honda a try!

Andres Roman

I was very satisfied with the service I received from Prime Honda. I would like to personally say thank you very much to the service consultant bill mangino for being very professional and helping me with everything that I needed. I would recommend anybody that asked me Prime Honda in West Roxbury is where to go. The service I received from the staff there was amazing and again I was very very satisfied with the service and the job. Thank you all of the staff at Prime Honda in West Roxbury.

Roselie Altidort

I have a great experience with Prime Honda, Ricarldo Ulysse was very helpful and take time to listen all my questions, always answered my phone calls anytime during the process and even after. I remembered I asked him for pictures and videos, he went to the cold outside, minutes later I received pictures and videos. He was very calmed and patients with me..I know myself, and I can be annoying 🙄 sometimes ,but overall it was a very great experience. I really appreciated Prime Honda service.

Michael Sorm

My experience was great! Felt something odd driving my vehicle. Bill M. (Service Consultant) was able to listen to my concerns, put me at ease regarding his knowledge on my vehicle. I didn’t have an appointment but Bill M. Was able to get me situated with a ride to my destination and on my way to work. Took great care of the vehicle and was able to inform me of other things regarding wear items that will soon need attention. Picked up my vehicle with peace of mind knowing that my concerns were resolved in a fashionable manner. Big shout out to Joe Sachetti (Service Director) for once again taking care of me and introducing me to his hard working team. Joe has been servicing my vehicles throughout the years and I will continue to go out of my way to have him touch the machine. Will always recommend the Service Team @ Honda of West Roxbury.

Greg Jonerick

Great service, work done in a timely and reasonable manner. Robert was great too, answered all my questions and had the techs address potential concerns I had prior to coming in. I trust Prime Honda with my type r and will be returning to Robert and their service department when next service is due.

Edward English

Had Another good experience with Prime Honda service. Dean Slowey took the time to answer my MANY questions and to do some research back into the history of our 2012 Pilot which helped us to make the proper decision about work that needed to be done. He also worked with his manager to keep the cost as low as possible given the extensive set of repairs/maintenance needed. A pleasure to work with these guys with their knowledge, experience and great helpful attitude (even when the $ are pretty big and you might have lots of questions!)

Denise DeGroff

Yhuulvens, Service Consultant, was friendly and professional and efficient. He explained everything to me. He was considerate of my time and asked me if I had time constraints. Then he worked with me to get the work done in the most timely fashion for me. He got me a Lyft back to my house. I think this is a great service that Prime Honda provides. Makes taking the car for service so much more manageable and one of the main reasons I keep coming back to the dealership to get service.

ngal53

I just got wonderful service from Prime Honda in West Roxbury. My car was picked up and dropped off, which is a wonderful service for people with young kids at home. Mike Donelin was great at communicating with me throughout the day and letting me know what’s going on. They were able to figure out the problem. Everyone was very courteous and kind.

O rozco

Service person (Joe Walsh) was terrific. He set up my rental car for the day. He delivered my Tacoma on time with all maintenance recommendations on budget that had been quoted to me prior to my appointment. I was 100% satisfied with my service experience.

Nancy Cashman

Angelis Ramirez was very attentive amd professional. Recommended brake work which I gladly had done. Excellent employee!

Umair Nasir

Second time using Prime Honda for an oil change and rotation. My service advisor, Thomas, was great. Even offered to have me dropped off and picked up by an Uber so I wouldn’t have to wait. Highly recommended!!!!

Brian Shoemaker

We were treated fairly and with respect - we had questions as to the features and deals available, and were able to get all of our questions answered. There was some confusion around getting obtaining information from our insurance company - it would have helped to know that the salesperson prefers getting that information via email. Otherwise, the experience was totally positive.

Beth Newman

It was a pleasure buying a car at Prime!! Peter was so efficient and went above and beyond to secure the exact car I wanted. In a matter of three days I drove my CRV- Touring gas out of the dealership. VERY HAPPY customer

Marney Krupat

Dean in the service department was so incredible to work with. He double and triple checked my car and even offered to fill my tires with air and personally filled each one. Thank you so much Prime Honda!

brianna dapolito

At Honda Boston I feel like I’m at home . All the sales people go above and beyond to make you feel like your part of their family . Daniel Farley was absolutely amazing . He was kind helpful provided knowledge on every question I had and got me the exact price I was looking for . I have already told all my friends how great Danny was and told my whole family to go down to Honda prime and make sure to ask for Danny to get the best service possible !!

Zanzan >.<

Purchased a car from this dealership a year ago and Simon the sales guy was doing the test drive twice, first time with me and second time with my wife, in great patience. Today I'm revisiting the dealership for maintenance. I couldn't believe that Simon took me out for lunch during the wait time. I’m impressed about this one year after his job done. Btw, Randy helped me with the maintenance and answered all my questions clearly and friendly. In fact, they care so much about our opinions and feedback, so they are providing good service. And I think good service is what makes this dealership stands out.

Kevin Barros

Great service, they did a pretty good job very fast. Explained everything that was being done to the car and everything that could be done to the car. They also had breakfast set up in the morning for customers. Seating area was nice as well and all the staff was very friendly

Angela Doyle

This was the best car buying experience I have ever had. Working with William Johnson and "Big Bill" was amazing. After multiple visits to several dealerships we bought our new car here. The Bill's were fantastic, felt like we were dealing with friends, the back and forth was limited and Big Bill did everything in his power to get us the best deal. I would reccomend this dealership to anyone and definitely encourage them to ask for the "Bill's"

Richard Zides

Love the service department for their consistency in keeping my Honda’s in great shape. Jeff knows his stuff and and is great to deal with. …been with Prime for 24 years

Steven Asen

I’m a recent purchaser (11/18) of a 2018 Honda Civic from your Prime location and needed service for a recall part including my first oil change. I drove into your service area and was immediately greeted by Bill Mangano ( I only know is last name because I took his card). Bill escorted me to his desk and within two minutes I was out door with my ride home. Bill told me he would call me in a few hours when the car was ready. Bill called me a few hours later to let me know the car was ready. When I returned to Prime, Bill reviews my bill, escorted me to the teller to pay my bill and let me know the exact location where my Civic was parked. I was in and out with a few minutes again. Hopefully at my next service need, I will have Bill to work with. Bill was professional and friendly in all aspects of his responsibilities to me and my car. A very pleasant first experience for me. Thanks

Michael Arroyo

It had been a while since I’ve been to Prime Honda. The service coordinator was very attentive and took care of all my issues with my car. I’m not sure if they’re still washing cars but that’s my favorite thing about going to Prime Honda. perhaps, I need to ask next time. The price was reasonable.

Daryl Ramdehal

Bill Mangano in service delivers outstanding customer service as well as making sure your car/suv is well cared for. Thank you Prime, never disappointed with service. Visited prime Honda today 7/14/21 to swap into a new lease the team of Brad Dixon, Tim Digaetano and Richard Tewksbury tried extremely hard to get a deal that best fits my budget. Even though we deal fell apart it did fall short of attempts, trust and respect. These guys are a first class outfit and I plan to return when the right car/truck is available. Thank you Prime for the effort and first class treatment.

Liz Sullivan

The guys in service are awesome. Was recently there for an Eng Oil and CVT Transmission fluid change. From check in till I left they kept me up to date and very professional. Always go back, very happy and easy to deal with 😊 …

Shawn Hawkins

I would like to give a great review to Jonathon Bastos who was very helpful to me at Prime Honda. He had excellent customer service and went above and beyond today trying to save me money on my service which was done on my vehicle. Also I asked him was it okay for me to meet with the technician who was working on my car. He said yes and brought me back into the shop so I could see what was going on with my vehicle. Today at Prime Honda when I was waiting for my vehicle to be finished, he was a nice and polite to get me a Lyft to where I was going on back to the shop to pick up my car. So I gave him 5 stars for outstanding service.

Michael Russo

I couldn’t be happier with my experience with Prime Honda! Recently bought a new Ridgeline from them, which are very hard to find right now. Quick and easy process. Peter Zois was my sales person and he was great.

David Chan

I really like Prime Honda. I've owned more cars than I care to mention in my lifetime and I have been to service departments of many makes. Prime Honda is up there with the best of them. I had a B1 service for my 2014 Honda Odyssey performed today. I also had a recall and service campaign that I wanted addressed. The work was all performed in a timely manner and I was notified that the service campaign would take more time due to the way it is performed so I wasn't taken by surprise. It's all about the small details. Randy, my service writer, was very courteous and listened to all my concerns. He even let me use one of their website service coupons after the fact. He had initially recommended that I follow the dealership's version of the B1 service, which was more expensive and had more items that I could check myself such as cabin air filter. I politely declined and told him I wanted what Honda recommends only. There was no attempt to upset beyond that point. He even recommended a cheaper service due to the fact that I had just bought new tires and had an alignment the day before. That's honesty. There was no attitude. And that's refreshing. As someone who use to wrench my own cars, I don't need to pay for things I can easily address that won't affect the performance of the vehicle. In conclusion, I have no reservations to recommending Prime Honda for service. Their prices are very competitive and you can always find online coupons from their own site to save some money. They do their work right the first time and actually listen to the customer. The waiting area is one of the best also with a big screen TV and auditorium like seating to keep you or the kids distracted while you wait. Finally, I struck up a nice conversation with one of they salesmen named Simon while I was checking out the in super high demand Civic Type R. Sales staff seems pretty laid back and I had the same experience when I mouth my Odyssey from them 4 years back.

Esther W

The service center at this dealership is fantastic. I get my regular oil change and tire rotations done here and haven't had a complaint. Their waiting area is comfortable with donuts and coffee. I usually have Jeff as my service rep and he is quick, knowledgeable, and courteous. I brought my car in yesterday because of a problem with the display and the man at the desk figured out the problem in less than a minute and he explained how I can afford the issue in the future. I love going here and will continue to recommend it to other Honda owners.

Monica Marcano

Truth be told, I was dreading the prospect of purchasing a new vehicle after recently losing my van that I had for many years in a car accident. I was afraid of being taken advantage of or being sold a piece of junk just to get it off the lot due to past experiences with car dealers. I don't know much about cars, and that makes me an easy target. Well, let me just say that my expectations were met and surpassed in the best way possible. Jimmy at your location took such good care of me from beginning to end. He was super patient with all my questions and requests throughout the day. He understood that I wanted a certain type of vehicle since I have 3 children and a job. He went above and beyond the call of duty, even accomodating my 2 children who were with me. I feel like I got the best deal possible and I never felt pressured or like I was dealing with a salesman at any point, just someone who genuinely cared and had my best interests at heart. I hope his manager sees this. You truly have a gem on your hands. You definitely have a customer for life in me because of him. I feel so good about my purchase, not like I got duped like I have in past experiences. Thanks again Jimmy. You made my car buying experience smooth and stress free. Can't wait to take my new baby home!

Olla Abrosimova

I purchased a car from Adam M. few weeks ago! It was great great experience! Didn't even think that purchasing a car can be so fast and without any stress! Adam M. was very thoughtful and showed me all my options. He explained all advantages&disadvantages of the car. I really liked the fact that he really wanted to help me ( and he did!!). He didn't only want to sell a car. He listened very carefully to all my needs. I recommend Adam and this dealership in general. Very nice people! Will be definitely back!! You are the best!!!! Olga

Han Vo

I had came in Jan looking for a reliable family car because I got in an accident. The GM Johnny Dang was spectacular with his service and genuineness. While I had Dave P. who worked with me when it came to the financial part. I highly recommend asking for him because he was extremely helpful, knowledgeable, and has amazing customer service skills. He is honest, easy to talk to, and would return my calls promptly if I had any questions/issues. Ask for Dave P. and Johnny D.

Judy Kanter

Derrick Levy, our sales person, was so pleasant and easy to work with. We felt sorry that he had to come in on his day off to finalize our sale. The whole process was very easy. He was great! Our only complaint was that once we expressed interest in the car, we had multiple calls from various people at Prime pressuring us to come in. We already expressed interest in the car; a phone call or 4 more was not going to convince us.

Vandana and Parag Madhavan and Amin

I really appreciated the ability to complete the requested service earlier than the estimated time and the flexibility of a late pick-up with a service associate even offering to stay late. Everyone was quite helpful and prompt in communication.

Lin Sun

My service advisor Tom was very helpful. He offered to call a Uber ride to get me home while the car is being serviced. He even researched online about my car's issue and relayed to me what he found.

David Hagopian

After months of shopping around to many different Honda dealerships, I bought a 2019 Civic EX from Prime Honda-Boston. John in the internet sales dept was great to deal with. He returned my calls and emails promptly, and was very friendly on the phone. I felt like he was working for me in trying to get me the best price possible. We settled on a great deal for me quickly and easily without any haggling back and forth. When I walked in the dealership I was greeted by Louis Ferreira, who took care of the sale. He was very personable and welcoming. I can certainly see why he’s been in the business for 30 years. Ricardo, one of the managers, introduced himself to me and congratulated me on my purchase. He seemed genuinely happy and grateful to earn my business. If you want to get a great deal on a car, while at the same time being treated with the utmost courtesy and respect, I recommend Prime Honda Boston.

Juan A Martinez O

I went to get my annual inspection sticker, I was super friendly welcome and the staff introduced herself and asked me the reason of my visit, Angelis promptly take me to her work station and call the supervisor and finds out how long I will have to wait, she proceeded with the paperwork and notify me with all information I need and I was super happy to take my business with them. Thanks Angelis and Prime Honda

Judith Driscoll

My experience with the service department at Prime Honda was excellent. Drop-off and pickup was seamless and the communication from the service team was excellent every step of the way. Stress free service

Erin Fitzgerald

I’ve been in here twice now for an oil change. Each time the staff has been so kind and courteous. Yesterday my oil change was done faster than the hour they told me I had to wait! I was also told I needed a new air filter but was told not to replace it until after pollen season. It never feels like they’re trying to oversell you on anything. I’m really pleased with them!

Angelica Aube

My fiancé and I's experience here was not the easiest. Unfortunately our initial sales representative could not fulfill what was promised when my fiancé bought a used 2018 Honda Civic. We were reassigned with Jack and he was nothing but wonderful during the short time we worked with him. This is a 5-star review for Jack's excellent customer service and quick actions to get our problem solved. Thank you so much Jack for helping us out! We appreciate it!

Steph86

I had a good experience at Prime Honda today. Went in for an oil change and was done in a little over an hour. I had to replace my cabin and air filters as well, which didn't take long. A bit pricey, but glad I could get it all done in under 2 hours. The representative that helped me was very nice and patient. Thank God for their kids room!! It's stocked with various toys that kept my 1 year old busy during the wait.

Patrick Tyler

Robert did a great job in explaining to me the reasoning for what the technician was recommending and why. He explained the importance of the work being done and made sure my warranty was applied to avoid a large out of pocket expense. Would definitely like to work with Robert again!

Kurt Jacobsen

First of all our salesman, John Keegan, was tremendous, five star all the way. He was the best part of the whole process, courteous, patient, knowledgeable, and just very easy to deal with. We bought a very nice car at a reasonable price. There were other parts of the purchase experience that were unpleasant, primarily the extended warranty hard-sell by the finance manager that we were forced to sit through before we were able to sign our final paperwork. We made it clear from the start that we were not interested, and yet we were challenged to defend a decision that we were very comfortable with. A total waste of time and left a bad taste. The other unpleasant interaction was having to battle to get a decent finance rate after I found an outside option that was 1 1/2 % better than that initially offered by the dealer. It was a hassle, but we eventuality reached an agreement. But none of this should reflect on our sales guy, who always did his best to make the process go smoothly.

Robert McDermott

Overall it was pretty good. I got a great car at a great price, so in the end I can't complain. The salesman I dealt with was very good. "Mark DiPaulo (I might be spelling that incorrectly)" worked very hard to get me into the right vehicle. There were a few blips that I think could have been handled better. In the final negotiations, Mark promised me a "detail" on the car before I picked it up. It wasn't done to my expectations, the interior was essentially wiped down, certainly not detailed. I called them on it and they gave me a certificate for a detail sometime in the future. Which is fine, but I'm really busy and I don't really want to bring the car back to take advantage of it. Obviously it would have been better to just have the car detailed before I came to get it. Also, when I went to pick up the car, "the sticker machine was down", so there was no inspection sticker on the car. So I need to go back to the dealership next week to get the sticker. Again, Mark told me that he would re-fill the gas tank to make up for my inconvenience. Fair enough... All in all, the dealer ship was pretty good. Mark tries really hard and he is good at adjusting his style to accommodate the preferred communication method of his customers. I've only had the car for a week, but so far I'm very happy with the car and the price I paid. If I need another car in the future, I will call Mark as a first step. This of course assuming that my gas tank gets filled as promised when I bring the car in to get the inspection sticker. As an FYI for future buyers, Prime offers a "lifetime power-train warranty", this is awesome if you can take advantage of it, but be aware that you need to have ALL of your service done by Prime, including oil changes etc. That doesn't work for everyone and certainly doesn't for me. So be aware that this benefit is only of value if you intend to have your service done by Prime. I get why they do it, it keeps customers tied to their service. All in all, pretty good,

La Ni

Jaime Ramirez provided the BEST service I could have asked for. I commend his level of patience in answering all my questions and concerns. Jaime even provided me with great advice in terms of what I should purchase for my budget and my desires in a new vehicle. If you are looking for a comfortable environment, a patient salesperson, and an overall great experience, please see him! I'm so happy with my new car! :)

Shinjy

Car buying experience was excellent. Derrick was our salesman from whom we've bought two cars so far. The no-pressure sales process is such a relief compared to other dealerships. I forget the name of the person who gave us the final pricing, but he helped minimize the back-and-forth and in the end gave us the best deal we found anywhere else. Overall, it was a great and more importantly, pleasant, buying experience, and I would highly recommend others to visit Prime Honda.

alex wong

The advisor Jonathan Bastos was polite and explained to me the finding during routine oil change in details. I did take his advise for tire rotation and rear differential drain and refill. Everything working good. I had a very good experience at Prime Honda car maintenance service

Mustafa “Brocolly”

I bought a 2021 Pilot Special Edition at best price. I compared the prices from the different dealers and Prime gave me the best pricing over the phone without even discussing the other prices. They honored the pricing when I get there in person as well. Sure, there was a few hiccups at first but the ending was happy. Thanks Andell and Glen for the help.

jocelyn hulburt

I had a great experience at Prime Honda. The salesman John was easy to work with and his manager Ricky was also kind. They gave me great deal and I didn’t have to stress. There was food available and comfortable chairs. It was one stop shopping for us.

ANN HYNES

Jeff did a wonderful job! New tires and brakes done quickly and at a good price. Very honest appraisal and great communication

Cassie Williamson

We had an excellent experience buying our first car at Prime! Our Sales Manager, Brandelle P. was absolutely awesome to work with. He was down to earth, answered all of our questions, and made himself available throughout the whole process. We will definitely work with him again the next time we are in the market for a car!

Jacques Côté

Excellent service, and even better customer service. Had an issue with a vehicle purchased at another Prime Dealership that couldn't be fixed there. One phone call from one Service Manager to another, and done! Problem solved. Thank you.

Maribel Fernandez

The salesman Ben Malcolm was awesome! He was very helpful, attentive, and responsive. He answered all of our questions and ensured that all of our needs were met. We really liked the service and condition of the car. My family and I absolutely love our Honda Pilot.

Mark Davidson

Honest and Straightforward Sales. I interacted with six different area dealers in search of the best experience and deal for my 2019 Honda HRV. Prime Honda Boston not only had highly competitive pricing, but all interactions via email, phone and live were honest and straightforward. I knew exactly what trim level and color scheme I wanted and was able to negotiate everything via email, followed by no surprises at the dealership when finalizing the paperwork. I took delivery the next day and the car was nicely prepped and all features were satisfactorily explained. A great experience working with Felix and Yoshi, and I would recommend Prime Honda Boston to anyone. And now after two years of enjoying my HRV, I went back to Prime for my first service there. This was factory recommended software update for the CVT transmission. Once again, Prime exceeded my expectations by getting the job done in one quick hour on Honda Motor Corp. They were very polite and courteous too. If I ever have a major service required, I wouldn’t hesitate to come back to Prime Honda Boston.

Vanessa Suarez

I am loving the new text service whilenat the dealer. You can ask any questions and they will come and talk to you. Also, great service, easy and relaxed. I always wait at the dealership. Post-covid, there was coffee and donuts :)

Robert Lake

Service appointment was on time. We were greeted as soon as we arrived and directed to a service advisor. He recorded three service we needed, gave us a cost and approximate time for the service. After an hour called with additional items recommended and cost. The service was completed on time with no hidden cost. Will recommend in the future.

Larry Poulos

My service advisor Bill was a former m echanic who provided a personal follow up inspection I went in for an oil change. On a prior visit, two service concerns were brought to my attention to be "aware of". His inspection ease one of my concerns and identified the recommendation as being unwarranted and explained the necessity for the other repair. I left the dealership and appreciated the extra care and honesty provided.

Ornette Francis

Two friends highly recommended that I try Prime Honda in order to purchase my vehicle. Instead, I drove by their location numerous times and visited other locations. I was so disappointed with the service I received that decided to visit Prime Honda after all and I made the right choice! I should have visited them in my first stop and it would have avoided me 2 weeks of disappointment. Peter Higgins first contacted me after I requested a test drive through Cargurus. I hung up the phone with a warm feeling as if I made the right choice. The moment I walked into the dealership I was greeted by Josh Amaral. He was so friendly, patient and I honestly felt like he had MY best interest at heart. He listened to what I wanted and patiently showed me all the vehicles I had on my list. Not once did he try to sell me a car that I didn’t think I needed. He was honest with me about my expectations and explained everything carefully and kindly. I felt as if a family member was helping me find a car that I liked. To top it all off, when I had concerning questions, he brought the used car manager over to answer a few questions for me and he even offered to get me a car from his other nearby dealership if I wasn’t happy with the ones on his lot. OMG! He went above and beyond for me with the service I received. I picked my car up on a Saturday and although he was out, his colleague, Peter ( the other sales guy) greeted me and took me to my car. He was just as friendly! If you’re looking for top notch service from start to finish then Prime Honda is the place to be. Thank you very much. I will now be recommending my friends to go to this location. You’ve found another loyal customer.

Zuozuoyanzi Sun

Just got service this afternoon with Allegra’s assistance. She is fantastic with her expertise to provide all the detailed answers to my questions ,very patient and considerate! Will definitely schedule the next service in future and strongly recommend this store!

Nina Fitz

The best experience I have ever had buying a car! Josh Amaral was the salesman who helped me. By far the most professional, kind, and personable salesman I have had the pleasure of doing business with. He took time to explain everything regarding options. He answered every question I had and allowed me to contact him after purchase to ask more questions. Josh is an experienced salesman and it shows. I felt no pressure at all to buy. The sales manager Richard Tewksbury was also extremely helpful. Also very professional, knowledgeable, and great person. He has also been in this business for a long time. This dealership is one of a kind. They truly want to help customers. 10/10.

Rita Dorsheimer

Appointment was made with a very knowledgeable technician. Just one problem ...The owner forgot to bring special tool for removal of "locking lug nuts"! Owner made another appointment for very important Recall for car.

Elizabeth Medina

I have been dealing with Prime Honda for over four years now. Today was the first day in those years that I actually enjoyed the service I received! I made an appointment but with a tight schedule I had to be out of the dealer by a certain time. I was already expecting to reschedule my appointment because I never leave on time I was met by consultant who heard my needs and helped me leave before the time he promised! Service consultant Mchenry Noel was the best consultant I have encountered at Prime Honda! I explained I needed to leave at a certain and he guaranteed me I would be out before then! I was able to get all the service I needed and my car washed and vacuumed which has never happened before! I will continue to have my services done at Prime Honda as long as Mchenry Noel is a available to help! He is truly amazing and Prime needs to invest more into like him!!!!!

Scott Martin

Robert Motta was not only helpful to me but I over heard him taking his time explaining to another customer about the issues with their vehicle. He explained it in a way that anyone not familiar with the technical side of maintenance could understand.

KLP

I phoned Prime Honda service expecting to be told that I’d have to wait several days for an appointment to service my car. Instead, I got a same day appointment. My service rep was extremely polite, efficient, and helpful. I was told that I might need to wait an hour and a half for my car, but the service was completed in about an hour. I’m very happy with the level of customer care at Prime Honda. Courteous staff, comfortable waiting area, and service reps who explain everything once the work is complete.

Rob Freundlich

Awesome service. As a prior 10 year customer I came back after a 3 year hiatus with my new Accord. From Joe the service manager to Jeff my long time service advisor, everything went smoothly. They know me and my quirks and take great care with my vehicle. Thanks!

James Bratsis

I came to prime Honda on Friday evening of last week and was greeted by Henry Yanes who got me into a 2021 Honda Civic. The process was super simple and super quick. I felt like I was getting the best deal available and it was all thanks to Mr. Yanes. I strongly recommended that people come to Honda Prime to buy a new car. The process is painless, and the staff are extremely helpful. Thank you prime Honda, and of course Mr. Yanes.

David

I have been there for almost 10 years for my car services Odyssey. They were best until many years ago. But not any more. The quality of their services has been deteriorated. And I sometimes encounter a rude personnel who does not treat me nicely. I don't know why Honda Prime has chosen such a worse path in their services. I hope that they can keep up and return to their original professionalism. They need to know that highly professional staff is more important than their facilities.

Ruth Natanson

I have been a satisfied customer of Prime Honda since my first Honda Civic in 2006. their service is excellent. I just bought another one as the 2014 EX-L had all the features I wanted and the financing was great. However the best part was the ease of negotiating a good price and a fair trade on my old car without any hassles or games. The salesperson was low key, patient, and worked hard to answer all my questions. It was truly an exceptional car-buying experience!!!

Amy Chan

Angelis was wonderful. She explained why the check engine light and emergency parking light were on my Honda-HRV was on and how to correctly put on the gas cap. In addition, she showed me the ((p)) and 'Break hold' work.

Ronnie Papa

Fantastic experience, Daniel was excellent. Was a little bit of a drive to get up there but after talking to the staff I wouldnt want to do buisness anywhere else. So daniel brought the car and all the paper work to my house! The General manager, Paulie even reached out to me directly to see how my expeirience was. Anybody looking to buy a car this is the place to go!

abhishek dubey

I just bought an SUV and now I am a proud owner of 2015, Honda CRV-EX. I had an awesome experience @Prime Honda. And special thanks to Mr. Brandelle (Sales Representative), who is very supportive, welcoming and courteous. He showed us the vehicle thoroughly and explained its splendid features. Not forgetting to thank Ms. Tina, who quoted the price for us and was the first point of contact. I am grateful to the manager there. They presented us other choices and reasonable discounts too. They also helped us in easing the process of our loan paper-work with bank which saved lot of our time and to and fro trip burden. The ambiance of the showroom is also cool. For sure I will recommend them in my circle. The whole experience was exceptional. I appreciate all @Prime for their proficient efforts.

Charlie Medeiros

I had the best/fastest car buying experience here ever. Diego helped me get up with a salesman named Adel and together they worked hard to find the best option to me. Not only was I able to leave with the car I desired very quickly, but I was able to get an amazing deal that I was not able to find anywhere else. I definitely recommend Prime Honda if you're looking to buy a car. Diego and Adel make a perfect duo as well. Professional, and caring about your needs.

Keneshia

Very pleased with my experience at Prime Honda. It was my first time buying a car and my salesman Kamara was excellent. He took the time to work with me as i was a bit overwhelmed with the idea of buying a car. In addition to the support Ricardo, the manager provided, I couldn’t have asked for a better team. Thank you Prime Honda for my beautiful new car.

Jeanne Johnston Murphy

Great last minute appointment the night before for 730 am. Jeff in service was great and had two cars serviced very quickly for us. Definitely will return.

D V

I been going here for the past 2 years since I got my 2017 civic with them and every experience has been great besides the wait time. I guess if you have an appointment you are a priority and All walk ins have to wait. At the beginning when I started going for my oil change the wait will be around 1-2 hrs which is not bad but lately has been over 3 hrs close to 4. Other than the wait time been to long the visit was great with an awesome customer service.

Sarah Finn

William in Services was very helpful and he explained everything clearly. They did a lot of work quickly. William was also personable and easy to discuss repairs with. He was kind and respectful. Thanks!

jason seaver

I wouldn't take my car anywhere else. The service staff is great and not pushy at all. I had an issue with my 2018 CRV and after diagnosing what was wrong, it was quickly fixed. Joe, the service manager was very helpful resolving the issue and I will continue to buy Honda and come here for service.

Viky B

I can't say enough about my experience at Prime Honda. A true team effort and everything was seamless and straight forward. By far the best car buying experience I've had. I really was happy with the service department, I was very happy and satisfied. Adam M was great to work with! He was very helpful,along with the great service team he has.

Ben M

Julia, my service advisor, was very knowledgeable and explained the issues with my car in a very clear and accurate manner. It was a smooth experience. Prime Honda of Boston is a well run business from top to bottom. I reccomend them highly!

Larry Gordon

I recently bought a new Honda Fit at Prime Honda. I walked in knowing exactly the car I wanted. They had the best advertised price in the Boston area and were great to deal with. Andrew was my salesman and he was great, very easy going and honest. The general manager, John Marino, was also very helpful getting the deal done, getting personally involved to help resolve an issue with the bank. The finance team even fast tracked getting the registration and plates done so I could take the car home quicker. The team at Prime Honda was great from beginning to end. If you're in the market for a new Honda go check them out.

Kathleen Skelly

They are always helpful, professional, and honest. I’ve purchased 3 cars at this dealer because of the Service Dept. I frankly can’t stand the sales dept, but service dept is more important. (I miss the coffee and donut, on hold because of the pandemic. 😊)

Ghashka Stcyr

I had an extremely pleasant experience at Prime Honda. Yhuulvens and Jerod in the service department took very good care of my car. Also who ever detailed my car on the inside and out was spectacular and did an Amazing job!!! I will definitely be back next week.

Kyle Barney

The staff at Prime Honda are the best! Tony and all the service employees are very straight forward with their communication and their turnaround time is remarkable. My car is ready to be picked up same day or first thing the next morning. I would definitely recommend them to anyone!

Allie Heiberger

I purchased a new 2019 Accord at Prime Honda on Labor Day. My salesman Roy Singh was excellent. We struck a quick nonsense deal within minutes. Roy even came in on his day off to make sure he was present when I picked up the vehicle after getting some accessories added. I was very pleased with the entire experience at Prime. I will never do business at Boch Honda again

Izzy Vakhabov

I bought a brand new car from Prime Honda today. I am very happy with the service and I would highly recommend Prime Honda to family and friends. I bought my last car from another Honda dealership and was not very happy with the service or my purchase. I was taken advantage of because I was a first time buyer and that is why I decided to try a new dealership. My sales rep Adam Mirzoyev was awesome! Adam worked very hard to help me with my trade and get me out of my old car that I hated. I just want to thank Adam and anyone that all of the other members on the staff that took the time out to help me with my purchase.

Clifford Kensington

Jeff was a great service tech. He went out of his way to find an extended warranty for my broken AC condenser and saved me over $1,000. Couldn't be happier with my level of service.

Kishore Punjabi

We were taken care of by Peter Higgins - who responded promptly with internet pricing - an excellent value for the Pilot. At the showroom - our Sales Rep. was Henry YANES - who knew correctly what he was doing and truly took care of the whole transaction from start to finish. It was a pleasing experience to purchase the SUV from Prime Honda of Boston.

Asmaru Senesie

The Service Consultant Mchenry Noel was superb!! I came in worried about my car, my safety, and how much it was going to cost me. Oh i was so impressed that he remembered my car issue from talking with him the day beforehand. Mchenry provided me with great customer service and immediately became my advocate. He was knowledgeable, and provided me with the best affordable price for my pocket. He made my experience here exceptional because of his exceptional service provided. Thank you!

Akm Razzak

I thanks everyone who works on Prime Honda boston. I am a regular customer there. You guys give to much priority on online. This is my Neighbour hood area. Asking me to make appointment online is little frustrating. Also spent money for Uber/Lyft from my pocket. Didn’t get any single penny discount.

Cheryl Highers

I've had a good experience with Prime Honda, until recently. At 30,000 miles, I went in for an oil change/tire rotation, expecting it to take ~45 minutes of my lunch hour. I was told that I was also due to have the rear differential and transmission fluids changed. After an hour of waiting for my car, the service tech told me that I also needed a wheel alignment and the brake fluid changed. I passed up this service, and sat for another 35 minutes before my car was ready. 1.5 hours later, I could finally get back to work. I learned now that Honda stopped publishing maintenance schedules. I feel this disempowers owners and makes them reliant on the service center and the Maintenance Minder software. It's disrespectful of owners' time and budget. My brake fluid should have been changed seven months ago (when my car was in for service), and the service tech only told me this week that it was overdue.

Joseph Bartell Bartell

Tony Grey was awesome!! He was very polite and friendly and made my mother elderly mother feel very comfortable during the whole process. If you are interested in buying from a dealership, I would definitely recommend him and Prime Honda Boston.

Alex Gonzalez

The staff, beginning with the Sales person, Roy, were very helpful, patient and very informative as we navigated purchasing our vehicle. Thanks to the manager, Ulysses, who assisted without being too pushy and Kamar another salesperson who provided additional support and even picked us up to pickUp our car. Highly recommend Prime Honda.

Jennifer Faulkner

I came about last month and let me tell you I had one of the best sales experiences I have ever had. The salesman Luidgi Poteu was great! Explained all the features and made sure my CR-V was the one for me! The Sales Manager, Michael Beamer was exceptionally help full actually from start to finish. He helped me with the pricing and coordinated my inspection sticker after the fact. I would give prime Honda Boston 10 stars if I could

Dory Charles

it was easy to make and reschedule the service appointment. The service was quick and efficient and thorough. I received a plan of action for my car’s needs for the next service visit.

Karen Dull

I just had Prime Honda check out a used car that I was considering buying. Joe, the service manager, Jeff (younger Jeff?), and Elio were beyond gracious and helpful. They value repeat customers and went out of their way to help me purchase a used car, which can be very stressful. They were able to decrease my stress with all the time they took to carefully explain any issues and answer my many questions.

Annie Mosanto

Jean Eltinor was very friendly and helpful. I went on October 29, 2019 to check an Acura. As soon as l gave him the name of the car l wanted, he quickly checked all the one they had. I was very picky with him, but he take all his time with me until l found the car l want. I had a great experience because of him, and very happy with my new purchase.

Andy Goodwin

Great service from our wonderful Advisor Randy. He was really helpful, car runs smooth, and price was extremely fair. Purchased three cars from them and been going to service center since 2005. Very Satisfied.

Amanda Piazza

I’ve always had the best experience at Prime thanks to Joe Sacchetti. He is a very friendly, knowledgeable, stand-up guy. I don’t know much about cars, but Joe always goes the extra mile to help me understand everything, regardless of how many questions I ask (and believe me, I ask a lot of questions!) I am always impressed by the help that I receive from Prime… thank you!

Kevin Shea

The service advisor, a woman named Allegra, was very efficient and professional in her interaction with me. Although the oil change took longer than usual for some reason, it was not due to any actions on her part.

Brian Yun

Bill -in the service department- is one of the best staff there. Made sure I understand is happening. I told him I have to be at work by noon and he tried his best to tell the mechanics to finish up. And if there was a problem then he come looking for me to explain what happen. Great guy! Will definitely want him to help out!

Victoria Rowan

I had a great visit to Prime today. Wasn’t sure they could help with the inspection on Saturday. Took a chance and am all set. They told me about 1.5 hrs because I had a small service issue too. All done a good half early. Pleasant service. Very happy today! Thanks Prime!

Paul Schofield

One of my tires blew out hitting a curb. Prime Honda checked that the rim was undamaged, replaced the tire and recommend a 4 wheel alignment . The tire was even covered by a warranty. I think I just had to pay for the balancing and mounting. I trust that they will take care of my Honda CRV.

Kelvin Melendez

After visiting several dealerships and test driving several vehicles in and around the Boston area, my last stop was Prime Honda of Boston. I was able to get an excellent deal and Derrick, along with Earl, were amazing in making everything extremely streamline. Earl was able to get me approved with Honda in a very timely manner. Thanks again!

Tim Griffin

My wifes car sounded like a power steering bearing was going when I drove the vehicle so she took it in to be evaluated.. They took the car and in an hour PRIME determined that it was actually the AIr Conditioner Compressor unit that was faulty.. They provided a loaner car and performed the warranty service promptly with no hassle. Picked up the car the next morning and everything was satisfactory. Service was prompt ,efficent,painless.. I would service here again

Collin Knight

Angelis was an excellent service tech! She was very helpful and Knowledgeable about the type of service I needed for my vehicle.Prime Honda Dedham is very lucky to have her!

Karen Seck

Went in on Saturday for my 100,000 mile maintenance. I was there for 2 1/2 hours because I was waiting for an inspection and the line was long. I’ve been going to Prime for many years, mainly because I like how incredibly nice the Service Advisors are. Jason was no exception. My car did not pass inspection. I had dry rot on my two front tires, needed wipers and the bulb above my license plate. I returned today, Monday, to replace the above and to go through inspection. The only negative thing to note was that Jason quoted me $110 for each tire but I ended up paying a little over $300 for the two, I guess that included the service charge for installing and disposing of the old tires. I just wish that Jason would have explained that to me prior. No big deal. I’ll continue to go to prime as long as I have my Scion xB and I hope to have for at least another 100,000 miles! Great Service Advisors!! Joe always makes it a point to say hi.

Nani's World Reis

McHenry was the customer service rep that helped me out. He was amazing he helped me out the best way he could and went above and beyond. That was the only reason I was satisfied with my experience. If it wasnt for him id be a an angry customer. I went in for a eps light on n non working steering wheel n mechanic said it was Battery alternator n axel. Consulted with my family mechanic they said no way that has nothing to do with ur electric steering wheel issue. They fixed those problems n my car was still not working. Mind that you that was 1600. To fix. Then mechanic proceeds to say its my rack n pinion that needs to be fixed another 1600. I feel like I was thrown around n they just trying to screw me over they should of fixed this first because that makes sense n has to due with the steering wheel. Thank God for Mchenry he was able to get that covered under warranty and provided me with a rental. Evertything else I could of fixed for cheaper at my family mechanic shop. So was not happy about that.1792. Dollars later 😭😭😭😭 when I could of done it cheaper else where.

Christine White

Great experience! The salesman, Henry was excellent, answered all our questions and made sure we had everything we wanted. Mr Brown in finance also very helpful. Thanks so much!

Professor Gil

William was my point person today and many other times in the last years. He’s very professional, polite, patient and thorough. I think he’s been with Prime for a very long time. My pleasure to be a repeated customer.

Ray Leung

Riding in style...in a new Honda Accord! Our experience at Prime Honda was by far the best we've ever had at a car dealership. Ray Ng and Roy Singh had provided us with superb guidance throughout the process from end-to-end. They are very friendly and knowledgeable of the products they sell. Ray was able to work with us on our budget and laid out the options that would be the best fit for us. We are confident that we came out of Honda Prime with the best deal and would most definitely recommend this dealership to our friends and family. The coffee there was pretty good too!

Sonni Rai Baldwin

I needed service today a couple of different things and met a young woman with a friendly smile who was so polite professional and took care of everything and it didn't take long. Four Brand New Key, oil change and car wash. I'm impressed by the service it is definitely upgrade from last year so thank you very much Prime Honda you doing better in 2018 and it's awesome!!!

Linda Hayes

I would like to preface this review by saying Prime did the job replaced alternator I will have to wait & see if it takes. What bothers me is how expensive it was $1200 and how in October 2018 I paid $4500 to Prime on this car also prime use to vacuum and wash the car, no more. It was a nice touch. I’ve gone to Prime since 2008 and have been an excellent customer.

John Abbott

Sales associate Jean Eltinor was a pleasure to work with. He was patient, showed me a variety of cars in my price range, and did not put any pressure on me. He was responsive to all of my needs and questions before and after the purchase. Jean is exactly the type of sales associate that I prefer to deal with. I recommend him to any and all customers. John Brookline, MA

George (George)

One of the best dealership. These guys give the great deals! Car in good condition. I had some problems with radio on the next day and they promised me to plag new device. I hope it will be so! I'm very satisfied and I can recommend make deals with them!

Lisa Biagetti

I have been going to him Prime Honda in West Roxbury for the last five years and have found it to be very professional. They take good care of the customer and the vehicle. I highly recommend this particular dealership.

Jen Hamilton

I will never take my car anywhere else! They were so attentive, even gave me a rental car free of charge and helped me get my repair covered by warranty, waiving all the fees that they could. Finished up with a car wash... the folks at Prime Honda are awesome!!

Ziyang Yu

Got a pretty decent deal. And it was quite a positive experience buying new car at this particular dealership. Adam Mirzoyev was great: straightforward and helpful -- highly recommended. General suggestion on car purchase: do your own diligence before walking in any dealership, because if you do so, the respect will be mutual during the transaction.

Daniela Lopez

I purchased a pre-owned car from there. It was a good experience! and I never thought that purchasing a car could be so fast. However I agree with someone else comment that their interest rate is pretty high and they will try to quote you with a really high rate before even asking you for your social security number or checking your credit. I also think that when I said I did not want to purchase the extended warranty on vehicle the manager became very rude and just wanted me out of his office; and didn’t explain the rest of details. I’m not so happy of doing business with unprofessional people.

Grace Walsh

My Service Tech Bill Mangano was great! He was knowledgeable, efficient, polite and extremely helpful in assisting me with transportation to and from your dealership. He is an exemplary employee and made my experience there very pleasant.

Patrick Kyle

1. The facility was great. The movie area was cozy and welcoming. 2. The service was excellent. It was relaxing and not stressful at all. 3. The prices were good and they worked hard to make sure I got exactly what I needed at a cost that worked with my budget

Julie Boss

Our experience at Prime Honda was exemplary from the start. Our sales rep, Roy, was a pleasure to deal with. Low pressure, personable and accommodating. He made me want to buy a car here. We were not spending a lot of money, but that did not have any impact on the attention and time that Roy gave us. The way Prime Honda prices its used cars and pays its sales reps creates a comfortable, low-key environment for the buyer. We bought a car that we are extremely happy with. I will definitely come here first the next time I am in the market for a used car.

ARTHUR SULLIVAN

Excellent experience. Robert Motta, my service adviser, was professional, courteous, and knowledgeable. He provided great customer service and I was in and out in less than an hour. I also appreciated being able to communicate directly with Robert if I chose to do so. Great service rep and great experience.

Juli O

I called to schedule a service appointment and the woman who assisted me, although very kind and appreciative of my patience, took 25 minutes to complete the call because I had to continuously repeat every question I answered. She asked a co-worker for assistance several times, and was somewhat helped, but the person simply wouldn’t take a moment to fully stop to help her finalize the call. I was unsure whether the appt. was actually scheduled correctly, but then I received a confirmation email. On the date of my servicing, I pulled up and the gentlemen didn’t even greet me, and just asked “are you here for an oil change?” I guess I was expecting they’d say “Do you have an appointment today?” and then “may I please have your name?” Having never been there before, I was totally lost on what was next, or if anyone knew I was coming. I wasn’t sure if I should stay in my car or step out as he walked around it. He finally asked me to pull out my registration and Greg would assist me. Not knowing who Greg was as there were over 10 staff members there, I stood there waiting for instructions. I was asked to step up to the table where Greg was and he greeted me in a very unenthusiastic way and asked for my license. Asked if I had been there before, I said no. I mentioned that I spoke to a gentlemen who said I’d be provided a rental and he stayed silent typing away. I waiting about 30 seconds before following up on my question again and he said “we’ll get there.” I didn’t appreciate that. He then asked for my phone number, and other details, so it prompted the question, “don’t you guys already have all of this as I have provided it in my initial call?”, he just said “yes, we’re all done.” Very dismissive towards my concern of providing repeated information and that 1. I didn’t know how long this service would take, 2. That’s the reason I was concerned for a rental as I had no way of getting home. I was then assisted by Jennifer who was friendly, quick and informative. I left in my rental and returned about 3 hrs later. Greg called me twice with a question and updates; which I appreciated. When I came to return the rental/pick up my vehicle, luckily, I was assisted by Jennifer again, another gentlemen who explained the work done/future repairs needed and guided me to the next step, and the guy at the payment counter, who was super enthusiastic and friendly! :) I would of given my experience a 5 Star rating if the interaction with the first two staff members had been a pleasant one. Although the last three people that helped me were super nice and professional, I can’t say the same about the first two because they lacked friendliness, helpfulness, and just the ability to recognize when a customer has not been there before and simply needs to be explained the steps of the first visit upon arrival. I already felt uncomfortable not knowing where to go, but then when I asked questioned was ignored, and that didn’t sit well with me.

Jay Anderson

Prime is very thorough in their work. I went in for oil change but they found more wrong. Of course the oil change wasn't cheap. But the crv is better for it.

Lynster James

My car was serviced timely. The service representative was personable and I was very satisfied. They didn’t upsell me and suggest things I didn’t need to have done to my car which I appreciated.

Matthew Weinstock

This CRV I just purchased is the third vehicle I have purchased from Prime. All of my experiences with the sales and service staff over the past 5 years time have been exceptionally good. For my purchase this week, Peter in sales was a good listener, offered me a very good deal on price and amenities ( the best deal even after price shopping), was highly prompt and professional in every way. He made the process exceptionally easy and customer friendly. I highly recommend Prime Honda, Peter in particular for sales. Thank you Prime Honda! Thank you Peter! Much appreciated. Gold, even Platinum Star.

Janet Rosa

I have bought numerous cars over the years and this was, by far, the best experience yet. The sales person who helped us purchase our new CRV was Pavel and the customer service we received was A+. Every question was answered honestly and completely. The finance person who helped us was just as honest and forthcoming. I can and will recommend Prime Honda to anyone I know looking to purchase a car. Again, thanks for making this such a positive experience. Janet Rosa

Torrey Griswold

Car was taken immediately and oil change was fast. Service manager explained the state of my tires and brakes well and that I did not have to change them yet (other places would advise changing them immediately or not talk about them at all until the roters had to be replaced as well. Comfy waiting area! Will return next oil change!

Kelly Boyce

Nick who checked me in was great. Nice and friendly. My overall experience was good but had to wait almost 2 hours which was a little aggravating but I understood. However, one suggestion I would make is to tell your sales associate who "dips", to keep it to himself. He walked by me twice as I was in the waiting area and spit into the potted plant near my chair. It's disgusting and your customers shouldn't have to see that.

Jonathan Kamens

Prime Honda did my recall work quickly while I waited. They have a nice waiting area with coffee, tea, muffins, and donuts. They were courteous and professional. Will definitely use them again.

Juliana Slocum

I had a great experience buying my pre-owned car at Prime Honda. Adam G. was incredibly helpful! He listened to what we were looking for and helped us find the perfect car. He was very attentive and professional - he even gave us a ride to and from our apartment so that we could continue to look at cars and work out the details without having to rush! He made the whole car-buying experience stress-free and enjoyable and we are so happy with our purchase! I would definitely recommend Adam G. and the whole Prime Honda team for anyone looking to purchase a car!

Yen Phan

Simon was great he tried his best to help us purchase the car. Our whole family will go back to find him. I have been to 15-25 dealership in my life time and Simon is one of the best and he take care of his customer very well and make sure we get our car in time.

Erin Liszewski

Prime Honda was the first dealership I visited when looking to research and purchase my first car. I had done extensive online research and knew pretty much exactly what I wanted and how much I wanted to pay. Since it was my first time purchasing a car, I was definitely a little nervous about facing a high-pressure salesman and feeling overwhelmed, but I was so pleasantly surprised when Rachael Strauss greeted me at the door and guided me through the process. We test drove 2 cars, I told her exactly what I wanted and how much I wanted to pay, and she made it work--no haggling necessary. I walked away that very day with a new car and a car payment that was exactly what I had budgeted. Everyone, from bubbly and friendly Rachael to the people in finance, was welcoming and easy to work with.

Jim O'Loughlin

During my service visit today it stated on my Service Advisor form that my Cabin Filter smelled like "Rat Urine". I took this as an insult. and I'm re examining my service loyalty to Prime. I've always been pleased with the service since 2013, but found this incident as being less than professional.

Hau Trang

Great customer service and honest with customer. Josh worked with us. He’s a nice person. He went over everything about the car with us. I never have this experience from other dealers. Definitely recommend go to Prime and working with Josh.

Cheryl Keller

I was very pleased with my service today. The Service Representative was friendly, efficient and was very patient in teaching me about some features in my car that I was not aware of. Check in and wait time exceeded my expectations. Thank You !

Madeline Veloz

I had a wonderful experience with the service department today. My service specialist Allegra was so helpful in explaining the work that my car needed. Definitely coming back!

Fawn Sherman

I was treated very nicely and fairly. Overall a good experience. However, there was one significant disappointment. while test driving the car I ultimately purchased, I noticed the engine light was on. When I later looked in the trunk, the trunk wouldn't latch. Prime is addressing these isuues as I write this review. I would have thought these problems would have been noticed by Prime before they sold the car, now I have to wait until they receive the parts necessary to fix these problems. I purchased the car on the 13th of May and it could be close to May 23rd before I can drive it home. Not happy about this.

Alexandria Ellis

I just leased a vehicle with Erik Phan and I walked away very pleased! He was incredibly helpful, informed, honest and I am very pleased with my new car. He even spent extra time helping me resolve a bit of a mess regarding an expired registration. My husband leased a car from him 2 years ago and I also had a great experience. I would recommend Prime Honda and ask for Erik specifically when calling to schedule an appointment. No regrets!

Mary Boyle

I just bought a 2012 Honda Fit from Prime Honda. It was a very good experience. From the first handshake with sales associate Eric Phan to the moment I drove away in my new car, I felt that I was being treated honestly. Eric did a great job of explaining all the details of the Fit and helped me feel secure that it was the right vehicle for me. I had a lot of questions, and he was very patient in answering them.

MISHA BRUN

First of all I want to say thank you so much to Brandelle P at Prime Honda in west Roxbury. my experience was phenomenal. He really cares about what type of car he put you in , he listen to my dislike and like about the type of car I wanted . He ‘s very helpful , he didn’t pressure me at all ,his customers service is A+ Thank you !

Julia Kofman

Ben recently helped us with buying the new Honda HRV. The experience was smooth including the vehicle selection, the test drive and the purchase process. Ben was particularly knowledgeable about vehicles and features and was very accommodating on delivery and ease of paperwork. Thumbs up to Honda and to our sales person.

Zack

As far as car sales stores or showrooms go Prime is great. They have a wide selection and fairly decent pricing. However the people working there are not always considerate. I did get my last car there, but I felt like they did not care to make the sale. I was lied to on several occasions, and I was forced to wait a long time. Next time I may very well spend the extra buck and go somewhere else.

Sunny Fish

This was a great car buying experience thanks to Pavel. We got excellent value for our old car and great price for new Honda. He answered all of our questions and was very patient during the sale and after explaining to us all of the options. Thank you, Pavel. If you want to deal with a professional than I recommend to see Pavel at Prime Honda.

Mike Griffin

My experience at Prime Honda was smooth and flawless. I was never uncomfortable for a second when dealing with their staff. I dealt with one person for my purchase until it was time to do the financing. There was not 2, 3 or 4 people coming over, hovering over you, etc...... It's obvious to me the approach that Prime Honda uses is more of a user friendly experience instead of one that puts pressure on you to look at this car or add this enhancement. I have dealt with other Honda dealers in the past, but Prime's approach is the right approach for the customer on the whole. Thanks very much to Prime Honda for a very positive experience and I look forward to working with them again for my personal and family needs.

Adrienne Walton

Everyone was very professional and friendly here. I always have a good experience when I go to Prime Honda Boston. Rob in the service department was great too...very knowledgeable and not pushy at all. Highly recommend!

Maryanne Leuschner

I went to Prime Honda Yesterday and actually had the best experience at a dealership that I have had in all of my years purchasing vehicles. for once a dealership that is straight forward and gets you what you want instead of suggesting something that you don;t want and trying to push you into it . as well they are very upfront about all the fees and extra charges if there are any . they make suggestions about your loan that other dealerships would never do . they are not out to just take your money they are their to give you the service you deserve .

Sue Mobley

Jeff has been my service representative since I purchased the car. I trust no one else. He cares and always openly communicates options. Prime Honda is lucky to have him. Sue Mobley

Paula Connolly

Oil change performed in a timely manner.Rob called us when vehicle was ready and gave recommendations for services needing attention.Very clean and COVID safe environment. Personnel was attentive and pleasant.Altogether a very good experience.

Hugh Barry

John the General Manager really does care about making a customer happy. My car buying process got a little complicated, but Prime Honda did everything to make me feel valued. I would recommend them if you are in the market for a new or used car. Ricaldo, my salesperson, was quite helpful and personable.

James Foster

Went in to trade in financed 2017 Honda Civic for new 2021 Honda Accord Sport which I leased. Salesman, Brad Dixon, was patient and honest about all numbers. If you are in market for a Honda vehicle, go to Prime and ask for Brad!

Maryellen Pini

Our family just leased a care from Prime Honda and had an excellent experience. Our salesperson, Chris Giroux, was fantastic. He made us feel very comfortable and patiently answered any questions we had. He is very thorough and low key....no high pressure....which got him the sale! If you go to Prime Honda be sure to ask for Chris. You will not be disappointed!

Meghan McGovern

I recently leased a Honda Civic from Prime and was given phenomenal service. My salesperson, Steve Lander was extremely helpful, friendly, and knowledgable. He showed me all the features of the car and assisted me in setting up my Bluetooth. I also dealt with Eric who was just as superb. Every employee I came in contact with was friendly and helpful. I can't say enough about my experience at Prime. I will definitely be back and encourage you to visit Prime for your car needs.

Abeje Abraham

On 10/11 I purchased a 2016 HRV at Prime Honda Boston. I had the best experience with Jamie Ramirez. I work in the sales/customer service field myself and honestly I have never worked with someone so understanding, caring and genuinely interested in my needs and wants. My boyfriend is a car lover and was asking questions about the different options and features the vehicle had, questions that normally a sales person would have to look up but Jamie Ramirez really knew his stuff! I'm so happy with my purchase and even told Jamie that I would look for him in a few years when it's time to buy a car again! Refer all your friends and family to him, I know I did!!

Miguel Torres

Typically I don't write reviews. However, after my experience working with Jaime Ramirez, it was a must that I acknowledge how great he was and they are. As we all know, buying a vehicle can be a daunting task. We are all aware of the horrible experiences people have had. Nonetheless, this is one where the experience was A+ throughout the process and I felt the need to share it. Jaime was excellent. If you are in need of a vehicle he is your guy. With all confidence I recommend seeing him and then enjoying your new vehicle because he will get it done!

Katie Kelly

I worked with Steven Landers when I purchased my vehicle at Prime Honda. It was a great experience. Steve completely changed my opinion towards car salesmen. He was honest and didn't over promise and under achieve. He made the process quick and easy for me. He didn't rush me on any decisions and clearly explained the details about the car and the buying process. I believe Steve is one of the few out there with integrity for what he sells. I can't comment about the other salesmen there, so I don't know if this is always the case at Prime Honda, so I suggest if you are looking to purchase a new car you request to work with Steve to receive the most quality and least amount of over glorification.

Tom Nutley

My experience at Prime Honda was an excellent experience. My car salesman, John Myers, was extremely professional, affable, courteous (I test drove three cars), and knowledgeable. Due to past experiences at other dealerships, I was very apprehensive and anxious about purchasing a new vehicle. John was definitely a refreshing change from the typical slick car salesmen I have dealt with previously. I got a great deal without resorting to "war-room" tactics or haggling. I highly recommend him to anyone interested in buying a new Honda or used car. I will certainly contact him for my next purchase.

Barbara Iliana

I've purchased my first car - Honda Accord from Prime Honda few months ago. Since this was my first time buying, I didn't know much about the whole process. I started the process online with their internet sales team and we worked to a decent starting price. After a phone call from their representative promising even more discounts, I visited Prime Honda. I was introduced to Adam who immediately made me feel very comfortable. After a short chat he explained anything and everything I wanted to know about the Honda. He demonstrated an excellent knowledge about car's features and patiently answered the 1000 questions I had. He gained my trust by being very open and honest, and really took me by hand in this whole process. He helped me to choose the best features for me and also negotiated a very good price for the car. Everything went so smoothly including my financing and this was really a very pleasant shopping experience. When I'm ready to change or purchase another car, I'll go to Adam Mirzoyev again who made me a very happy customer. Thank you, Barbara

Saundra Hameed

I’ve had my CRV for 9 months, and I still have fond memories about my car-buying experience at Prime Honda. Everyone, from the salesperson to the business manager, was friendly, professional and very helpful. We even shared a laugh or two. I did not expect to drive off with a new vehicle on that day (In the past I had to come back a day or so later to get the car). I was pleasantly surprised when they told me I was leaving with my new vehicle. I had to bring my CRV back a few days later for the inspection, and the young lady who greeted me was very kind and professional. She even went that extra mile to find the answer to a question she could not answer. Thank you so much.

KUANYUNG HUANG

PRO: Efficient(the whole process took less than three hours. If I had got a car insurance, I could have drive the car home on the same day), no big surprise, transparent purchase experience, not pushy CON: little negotiation room, some part of the documentation could be more rigorous (no signature and time on the delivery and test drive), relatively high doc fee $495 Vehicle purchased: 2017 CPO CR-V EX Dealer: Ricaldo, listens to and honors my request Finance staff: Earl, very professional, explain every question I had patiently and accurately Information transparency: very good, upon request, they provide CPO report, CARFAX report, all extra fees (doc $495, new plate $135). Service request responsiveness: usually reply in 3 hours Negotiable room: Around 2% and only with taking their finance. Final pricing: Out to door price 10% higher than ideal price on my mind, 10% lower than KBB fair price. Hard inquiries(both my wife and I): Experian times 1, Transunion times 3, Equifax none APR: 5~6% simple interest with 760 FICO 8 for 72 months without prepay penalty Did a lot of research on Edmund, KBB, Cargurus and found out that Prime Boston generally has a lower listed price than other major dealership around Boston for comparable cars. Not sure if this is the cause that even during this slow month, there is still not that much room for negotiation. They do lower price a little bit but actually added back from the finance part. So I give in on the price. Make sure you read the back side of the finance contract as well.

Thomas Byrne

I recently bought a Honda Fit at Prime and had the pleasure of working with their excellent sales associate Peter Magyar. As a a first time car buyer, I was a bit nervous about the process, but Peter provided excellent service and I felt as though he was genuinely looking out for my best interests throughout the entire process. He was informative, friendly and went out of his way to make sure I had a positive experience. I would certainly recommend requesting Peter should you visit Prime.

Karla Hoxha Brown

I went for an oil change. Service guys were friendly and professional. Best of all, they did not tell me I needed unnecessary work at additional costs. I will be going back there for my oil changes.

Loretta Pacella

As always, a good experience! Everything explained in detail, advised inn need of new tire, aid they would try & get tomorrow if possible. Had accident in January, had to refrain from repair due to the quarantine, gave me name of Prime Auto Body!

Brandel Delgado

Yhu has great customer service. He enjoys what he does and keeps working until the customer leaves with a smile on their face. Yhu makes you feel at home and comfortable no matter the situation. Joe was great as well with accessing a certain situation and making you feel like your presence is of value. Definitely happy and will continue to seek service at prime VFW Prime Honda.

James Hacunda

We went to Prime as the first of several dealers that we had mapped out to visit one Saturday. We were greeted by Marissa Lindholm who immediately connected me with an excellent sales person named Erick Joseph. Throughout the whole process Erick was very attentive, patiently listening to all of our needs. For each of our requests he worked to provide fair solutions . I appreciated that he sold on value and did not pressure us into a decision. He also shared a personal story regarding his experiences with a buying a car that provided further confidence that he was not just trying to make a quick sale, but wanted to make sure that we were pleased with our purchase. Eric Johnson was our finance person and he was great to work with. There was a paperwork issue and Eric Johnson came out on one of the very cold nights to deliver the paperwork and was actually willing to come all the way to our house. When the time came to pick up the vehicle Marissa Lindholm worked with us to ensure that everything was ready in advance of our arrival so there would be no unneccesary delays. Erick Joseph was there when we arrived to pick up the vehicle and did an excellent walk through to make sure everything was all set. Finally, there was one additional sales manager, but forget his name to to one last brief check as we were leaving to make sure that we were happy with our purchase. Just as a quick comparison...I had gone to another Honda dealer in the area and spoke with the receptionist who called the sales manager to connect me with a sales person. I waited 30 minutes and went back to the receptionist to ask if anyone was coming. The receptionist said I am surprised, but somebody should be coming over shortly and left it at that so I left. This dealership has called me twice since then and each time I have told them about my experience with the inadequate customer service. I was surprised that each time they were nonplussed by my comments and did not try to apologize or make an attempt to win my business for a possible future purchase.

Allison Norman

I was in the market for a new car and needed to get one quickly having just moved to town with a lengthy commute to work. I ended up at Prime Honda through an Edmunds search which provided a great deal. Brandelle Pinckney helped me not only find the exact car I was looking for, but worked with me to make the experience easy, straightforward, and at the price which I was comfortable walking out the door. I couldn't recommend him enough!

Scott T.

I've seen mixed reviews for Prime Honda, but I have to say my experience was excellent! Louis Fouyolle was very helpful through the sales process (and even followed up to see how things were with the new vehicle). The Sales team worked hard to get me into the vehicle I wanted and within the budget I needed! When it's time for a new Honda, I'll be back to Prime Honda! Scott T.

swalrond

Let me first say I've been buying cars and getting service done from Prime Honda for more than 15 years even longer than that when it was Claire Honda without any complaints. This fair review is based on my recent new car purchase. The horrible experience with finance manager Ron Alveron and a manager that excused his behavior would deserve 0 stars but the stars given are only credit to Derrick , Harry and John Keegan who assisted me in getting my vehicle. Without the horrible experience with Ron A. I would have given 5 stars. Pros I've always had good experiences especially with salesman Derrick Levy. He makes shopping for a car stress-free and he is very honest and transparent. They also have some other decent salesman that don't ever pressure you and feed you tons of bs. Harry Eng is new sales manger but he is a breath of fresh air to the Prime team. The UGLY They have a finance manager by the name of Ron Alveron or Avelon (can't recall the exact spelling) that is the poster child of what to expect from grimy salesman that love to lie at any cost, condescend, bully, and do the switch and bait to pressure you into in-house financing. I used to respect this dealership and was a loyal customer until this terrible finance manager came along and refused to give me the purchase of sales agreement that I needed to give to my credit union. When he finally realized he couldn't do a switch and bait on me for the discounted price of the car I negotiated and signed a cash disclosure form for nor trick into giving him my ss#, he then withheld documents I needed for outside financing even though he was given the needed info. He made up some rule about needing the bank code before he can give me the document. He would not let me speak, kept cutting me off and trying to demean me and waste my time so I got up and left. He then lied to others about why I got up and left the dealership. He is arrogant, rude and he will be one of the reasons why the reputation of this dealership goes down the drain as long as he is there. Stay clear of this man if you go into this dealership, he is the worst of the worst. With all said Derrick, Harry, and the general manager did apologize and tried to remedy the situation to keep my business and I purchased my car for a good deal. If you do shop here ask for a different finance manager when you are ready to sign documents do not let Ron Alveron raise your blood pressure, he shows no remorse and acts like he is untouchable and can continue to act like this. As long as Prime allows this unprofessional and disgusting behavior to continue, they will not have my business in the future.

Mara R Sansevero

Jaime Ramirez is the best! I had gone to several other dealers and felt a little uncomfortable, but with Jaime at Prime Honda I felt very comfortable. He was accommodating and patient in listening to me as I tried to decide what I wanted to do. Thanks so much Jaime! I definitely recommend him to anyone looking to buy a car :)

Mahsa Hadidi

I loved their service. They were honest and quick and provided me with the lowest OUT OF THE DOOR price. I was to a couple of other dealerships on the area, they just give a low quote to make you go there but as soon as you are there they add up various FEEs and then start pushing you to buy. These people were really helpful, they found a loan that beat my own's interest rate and processed every thing in an afternoon. Highly recommended if you plan to get a Honda.

Lisa Crowley

Sales agent Brad went above and beyond to help me find my perfect SUV.. Brad is friendly, courteous, mindful and very thorough. I am so happy with my purchase.. I am recommending him to friends and family. When you go in ask for Brad, he won't do you wrong!!!

Minoucheka Briny

I had a great experience at Prime Honda. Brandelle was the person who assisted me with my purchase and he made the process run as smooth as possible. He made sure that I made the right choice. I would recommend this place to anyone who is looking to make a purchase.

Chris Holmquest

Quick review - I want to share that I had an excellent experience at Prime Honda. I bought a Honda CRV there last week. The people there were straight forward - (from the internet sales team to my Sales Specialist Kamiya Flakes)- they were all respectful - delivered a competitive price - and delivered the car on time with the additional factory installed items I had requested. It was an excellent transaction (without the "car buying drama" of many other dealerships). It was my first time in a Prime dealership - and they defiantly treat people the right way . I defiantly would recommend them for anyone looking for a Honda.

Burdman

I am not one to write a review, but after my experience with Prime. I has to do this. After my 2003 Nissan Maxima was on it's way out I needed something fast. All I can say is Derrick Levy was awesome to work with; he was patient, cool, calm, and collective. It was like he almost didn't want to be there, but his style is different. He doesn't hound you for anything. The guys in the Purchasing office worked his ass off to make sure my rate was something suitable for me to handle. He worked with over Ten banks before he let me know I was all set. They even set me home first to check with my bank for a lower rate. Thanks Prime. Give them a try today!!

Robert Backman

I have been a customer since 1966. From Clair Buick’s, Toyota’s, Honda’s . I’m still a loyal customer. Service and Sales team have always been great!

Drew F

Well, I guess I can start off by saying I'm a little disappointed in the service department... what happened ?? Usually, every time I come in for a service appointment, people are upbeat and ready to help out once pulling into the bay ... now just seems like no one cares to ask how your day is going, and seems they just sit around looking at each other to see who is going to take a customer or not ... I've been a loyal customer to Prime Honda West Roxbury for 3 years now, have purchased 2 vehicles here, and always had my vehicles serviced here.. but today was the first time I really just wanted to drive right out! Only reason why I didn't do so, was because I was blocked in by other vehicles. I guess the change to new service advisers was to channel them to make people feel like they aren't welcomed?? Nice !

Keith Smith

Good service, and comfy area to chill in while waiting for your car. If I had to change one thing maybe add some outlets/charging ports for people's devices.

Dennis Naughton

Greg Miller was very helpful to deal with. He kept me informed on the service process. Greg was polite, courteous a very positive contact with Prime Honda. As a long-term customer, I appreciate that.

Natalia Paula

Wow we love how fast we get our car, the sales person who help us was amazing and all the stuff is very friendly, thank you to make my dream car a reality. Definitely is our number 1 dealership.

Robin Messing

I was expecting to spend all day waiting for my car to be done but I was out in 2 hours. My only problem is that no leak was found in the AC so I was told that I probably would have to come back sometime during the summer. They are very attentive and provide great service.

Nancy Moynihan

I have just leased my second car from Prime Honda. Although I ran into a communication glitch, management willingly became involved. Not only were they quick to respond, but were also sincere in their concern and resolved my issue with 100% satisfaction.

Jim DuBois

Adam mirzoyev is the dealer who helped my wife and I find a car. He did not push a sale on us. Asked what we wanted and found the perfect car. Has been quick to fix any problems we have called about. Going above and beyond to meet our needs. In fact on the day we bought the car, we had no cash to get food. Spent almost the entire day filling out paperwork so he used his own money to get us food from vending machine. I know it doesn't seem like much but it was huge to us! Would defiantly buy from him again!

Shawn Zubrzycki

The sales manager Chris and the finance gentleman Steve were 100% honest , up front, and a pleasure to do business with.! Peter who ended up being my salesman was o.k. as well. Would refer and recommend to others. I bought the Honda Touring 2016 and the car is amazing!!!

S. McCarthy

Prime did a great job for me. I feel confident that the work done is top notch and that Angelis was perfect. Got discount coupons also Thank you

Wendy Storch

Usually a hassle and up selling in the service department, so I have gone to local auto service in town. This time the service rep was great. Very helpful. He deserves the credit for this review. Polite and knowledgeable.

Janette Deltoro

My experience was very good at Prime Honda West Roxbury. Bill was very helpful answering all the questions I had on my CRV and making sure I was comfortable with the services being done on my car. The customer service was excellent and I will definitely go back. Thanks Bill

Spiros Xerras

Very enjoyable, not like, my past experiences buying cars over the last 55 years. Everyone I dealt with, at every level, was professional, courteous and made me feel good about buying a car at Prime Honda of Boston. I will gladly refer this dealership to any of my friends.

David Hagopian

I promised my son’s girlfriend, who just got her license, that I’d find a great car for her at a price she could afford. Only 2 months ago I bought a new Civic from Prime Honda, had a great experience, and wrote a 5 star review. I found a 2016 Civic on their website. It started with Lynn in internet sales. Since I live an hour away she took a video of the car on her phone and text it to me so I could check it out before making the long trip there. My salesmen, Petherson Braga, was great. He’s knowledgeable, personable, and has a “zero pressure” approach that I appreciate. Rich Tewksbury, the mgr, was awesome. He understood her unique, desperate situation. Instead of taking advantage of that, like some dealers would, he agreed to sell her the car at a fantastic price. Rich got the car certified for her at a reasonable price. He and Petherson stayed in constant communication with me during the entire process. Rich scheduled the registration day on her only day off. So it was registered as quickly as possible. Once again, Prime Honda proved to be a first class dealership who I’d highly recommend.

Ramesh Bhatla

I just new 2014 Honda Oddaisy vehicle with Erik Phan and I walked away very pleased! He was incredibly helpful, informed, honest and I am very pleased with my new car. He even spent extra time helping me resolve my open issues from earlier Visit. Over all I also had a great experience. I would recommend Prime Honda and ask for Erik specifically when calling to schedule an appointment. No regrets!.. And thanks to Erik !!

A

Well where do I begin? I met Brandelle back in February. I had come in because my Civic needed an entire new fuse box but he related with me and made me feel comfortable about me having my car there. While I was waiting for my car to be fixed, he advised me how to get a rental for the time being. After I got my car fixed I thanked him and I said I would be back to talk to him if I ever saw the car I wanted. 8 Months later, I went back to Prime to finally buy the SUV I saw online that fit the criteria. I didn't expect to see Brandelle but being familiar with him and knowing I could trust his judgment from our last experience I decided to talk with him. Now, I didn't expect this process to be as fast as it was, considering it was Sunday but Brandelle put me in the car within minutes to test drive with my grandmother. After the test drive we settled on buying the car. The paperwork process was quick and within minutes I was approved for the loan. I have to give credit to Steven as well because he made the paperwork process fast and easy with no hassle. The next day I picked up the car and was on my way. Great work Prime Honda!

Chee-Chee DiGiammarino

Buying a car at Prime was very easy. John Marino & Eric Phan treated me very professionally and still do, with calls to me making sure the I am still happy with my CRV. There was no hard sell, they asked me what I wanted and they delivered it to me, at the price I wanted. I would be very happy to recommend Prime Motor Group to anyone. David Rosenberg, the owner, should be very proud of his sales associates.

Amanda Coleman

Really enjoyed my experience at Prime. I leased a new CR-V from Sean Coleman and everything was done so quickly and efficiently. Sean was really helpful and professional. I got exactly what I wanted without any hassle. Definitely going back for my next car.

Steven Levine

The employees at Prime Honda were very helpful in negotiating a good deal and explaining things. My first phone contact was with Shawn MacIntosh who was not very pushy and understanding that I needed to take my time. My car salesperson, Brian Hurley, was also very professional, informative, and helpful.

Michael Lee

My experience today was great! Everyone was very nice and helpful. They made the process super easy and quick! I’m very happy with the Prime Honda team in West Roxbury!

Chris Fanning

Purchased a pre-owned vehicle from them on 1/28. Felix helped me with everything and he was great. He promptly replied to emails and was personable on the phone. Before test driving the car I let Felix know I had some apprehensions due to some damage/marks on the bumper. Regardless, I decided to check the car out. When I walked in the door Felix greeted me with a smile and let me know that would take care of the bumpers (without me bringing it up). Test drove the vehicle and noted a vibration in the left front. He lete know they'd be happy to take care of that as well if I choose to go with the car and I did. I then let Felix know I was pre qualified for financing. The finance team at prime honda was able to beat the rate I had with the pre-q. The finanicng person I dealt with was also very professional (forgot his name sorry). He made all the standard dealership offers but was not to pushy on anything. With his help and ability to overcome my objections i decided to go with .3 year 36k warranty. Once I have the vehicle in hand I'll update this review to proivde some insight on the vehicle delivery process.

Emanuel Gardiner

My experience was pretty smooth. I got my inspection sticker done relatively quickly. Allegra, the service person, was helpful and professional.

Pruthvi Muthyam

I had a great experience for my first car lease with Prime Honda. John Keegan, the sales specialist there helped me in getting a good car at a great price. Thumbs Up!

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