Reviews of Rimrock Subaru of Billings. (Car Dealer) in Billings (Montana).

Rimrock Subaru of Billings

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Car dealer

Subaru dealer

324 S 24th St W, Billings, MT 59102, United States

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Information of Rimrock Subaru of Billings, Car dealer in Billings (Montana)

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Reviews of Rimrock Subaru of Billings

Roxy Costa

Jesse did amazing getting us into our new vehicle. He was very professional, and made us feel welcomed. Desiree was very professional with our financial adventure with purchasing the vehicle. She was filling in for Henry and did an awesome job. She dotted all the I's and crossed all the T's. Thank you Rimrock for this wonderful experience you guy my family and I!!! I highly recommend coming here for your next vehicle!!! This was a very fun and laughable day! Keep up the good work you guys!!!

Scout Boucher

Lauren, Aaron, and Desiree were all very kind. We came in expecting a different car but we were still thrilled that we were able to leave with a great reliable car at the exact price point we were asking for. We appreciate Aaron for a great test drive experience. We appreciate Desi for making our price point work. But most of all it was very comforting having Lauren there every step of the way. Thank you Rimrock Subaru.

weirdone

I’d spent over an hour trying to get to talk w/ a real person at Safelite for a quote and gave up. We needed a windshield in our 2021Outback replaced. When I called Rimrock Subaru in Billings they had one in stock, so all we had to do was pick a convenient date/time. The service was great. The staff was friendly and accommodating. Because it would take several hours they gave us a loaner car. We had lunch with friends in Billings and shopped. I’d highly recommend them.

RW2

Thank you to our salesperson Bradly for a very positive experience. For taking time with us to go through everything thoroughly. We felt that he was there for us. Also for the great Subaru Forester. We would also like to thank Dez in financing for her knowledge, ease of everything and such a pleasant person to work with.

Heather Czaplinski

Rimrock Subaru Service Department was great! They kept our car for the week while we were on vacation and even gave us shuttle rides to our hotel and picked us up from the airport. The communication was great as to what they found. Car was returned to us clean too. The staff in the Service Department is top notch!

Kelly Kralicek

Overall a great experience. Although there was some staff turnover between the time a deal was made and the vehicle arrived all went very well. Desiree was very patient with me while we confirmed everything and was wonderful to work with. Cole was the salesmen who worked with us and went above and beyond including picking us up at the airport. He was very friendly, product savy and fun to work with throughout the process. I'd certainly give them a thumbs up and wouldn't hesitate to go to Rimrock again.

Gretchen Helpingstine

What a great car buying experience! It was a pleasure working with Cody in finding a Subaru that fit my needs and my budget. Cody was professional and knowledgeable, and I never felt pressured. I would definitely purchase from Rimrock Subaru again. I highly recommend this establishment, as well as my salesman, Cody, who made my decision to purchase an easy one.

Carol Prahl

Jesse King, our dealership representative, was always very helpful, friendly and a pleasure to work with. He greeted us with a smile and firm handshake. He was always ready to answer questions, and thoroughly explained things in an easy to understand way. He also went out of his way so I could drive a Forester. There were none on the lot, so he had his wife bring their 2022 Forester to the dealership so I could drive it and look it over. That definitely showed me how much he wanted to help me see/experience the Forester.

Ray Verhasselt

This was the easiest, most laid back, vehicle purchase I have ever made. Absolutely no pushing or impatient attitude by the salesman. Mike Salmans was friendly, knowledgeable, and took as much time as necessary to show us what we wanted to look at and compare, no matter how many times we changed our minds.We would most certainly buy another car from Mike.

Linda Mangus

The service was quick. Check in and check out was flawless. I asked to have my front windows checked. The person looked at them and they were working at that time so he said they were fine. After I left they did not work again. I was not happy that something more was done. My son looked at the windows and determined that I need a new switch. Something I am sure they could have figured out if they would have checked them while int he shop.

Kiffa Shirley

I walked in for an oil change (per the online info) and was told it was a three hour wait, so they offered to make me an appointment later in the week. Upon my return, the office staff was friendly, took my vehicle immediately back and the vehicle was completed at the estimated time for the estimated price. Looking forward to returning for my next service.

John Martin

Oil change/lights changed quickly and professionally. Thought I MIGHT need new tires. Jesse (sp?) in repair told me I had a good amount of time on them to keep me safe. Didn’t try to sell me something I didn’t need. Save me money now, you’ll have all my business in the future. Update: they were able to get me in for a battery change on the morning temperatures dipped to -10. These folks are great.

Ashlie Winter

Shawn Skelton is amazing! He is honest and is always willing to help us with anything! Rimrock Subaru service department is also amazing— never had a rude encounter- always friendly and accommodating of our needs

Chip Zimmer

Excellent work on our Subaru recall. Shawn Skelton, our service tech, was a great resource, making sure that the recall was done right, lining up a loaner car, then going the extra mile when we had to make special arrangements to return the loaner. All of which was greatly appreciated.

Lorri Ingram

Rebecca is the salesperson to ask for when buying your next vehicle. She is truly a gem; not too pushy, knowledgeable and a great listener to our wants and needs. We got a really great deal for our trade ins and the Subaru Forrester we purchased. Thank you so much, Rebecca.

Elizabeth Fridrichson

Most polite young guy. So accommodating. He even went out of his way to help me. Best service in town! Car runs smoother, glad I got this done.

Chris Rogers

I have been to this dealership 3 times now. Before rimrock I was having an issue with my power steering pump that I had been complaining about for years and no other dealership would help me out or fix the problem. I mentioned it to rimrock and they identified that it was already bad and needed to be replaced. They fixed my issue and have been a tremendously helpful dealership. As long as I live where I do they will be the only place that will be allowed to touch my car.

terry smith

Initial service was prompt. I was very disappointed when we had to return to get a problem corrected and the tech gave a totally false assessment "that's the way it is supposed to be." I understand that sometimes things don't go right the first timemy disappointment was with the Tech's response. It was directly contrary to what is in the Subaru owner's manual.

Penny Morse

Probably an ok place to take your Subaru but they are almost impossible to contact for an appointment or update. Says they are all busy but when we were to there, we were the only ones . Nice enough people and the did get the job done but it took me 3 tries to get anyone to call back.

Gene “TheManRetired” Brown

Easy to have work done, very friendly and knowledgeable staff. Work is done fast and accurate every time. Best service I have had on any vehicle.

Bri Medina

I went and to look at a car. I've seen online have been a bit skeptical of Rimrock Autos Group for years! But there salesman went above and beyond d.for me and my family, got us in an amazing car, and made all my worries go away! Thank you Cody Dent for everything 🙏 ❤️ 😀 …

Cora Kline

The staff here is wonderful and I feel confident that my car is being well taken care of. And Jesse is absolutely amazing!! Worth the drive from Wyoming.

Robert Waurio

The service dept folks were great to work with, they kept me informed of the progress on my car and were very professional... Jen was especially very helpful... good overall experience!!

Brent Lipp

We were looking for a used car for our son. Cody Dent helped us pick out a couple of options and did a great job. I highly recommend working with him!

Cheryl Bubnash

Recently had a few accessories added to my Subaru Crosstrek Sport-work was done very quickly and car cleaned up beautifully! Highly recommend the service department! Thank you!!

CARLA SCHALESKY

Jesse, Mike, Desiree and Shayne were great. They were so patient and informative. There was no high pressure sales going on. They were personable and made the whole process enjoyable!

Simon Aebersold

I was a walk-in potential buyer who didn't know exactly which car I was interested in. I had a great experience working with Jesse King, who was personable, patient, and accommodating. I definitely recommend Rimrock Subaru of Billings for anyone interested in a Subaru.

Lee Greaves

It was a great experience! The sales people supported me very professionally before and after my purchase! I highly recommend Billings Subaru if yu need a great car!

Laraine Porrazzo

Shawn and Jesse are always awesome to work with. They take great care of me and my Subaru! I wouldn't take it anywhere else.

rebecca bandy

I work here so of course I'm ranking it 100% great team great opportunity and great leasing options no hassle msrp and easy process

Tim Chase

I'm a no bs shopper. I am very pleased with Rimrock Suburu for my second car purchase. Brady is an honest guy that will work with you to get a great deal!

Rod Kessler

I was pleasantly surprised by the customer focus of this dealership! Trey was our sales person. He was knowledgeable and very friendly. No pressure to buy anything, but allowed us to ask plenty of questions. Following our purchase there were a few issues that came up with the used vehicle minutes after I left the car lot. Trey shared our concerns with the service department and management. The service department (Shawn) looked over the vehicle and diagnosed the issues promptly. The dealership manager offered to take care of the needs for the car. Process is still underway but I am impressed with the service thus far. There was definitely great team work by this dealership. From sales, finance, service department and team leadership, all on the same page in trying to take care of the customer. I wish more dealerships focused on happy customers like this dealership has done for us thus far. I will visit this dealership again in the future!

Mike Elgin

Cody Dent was fantastic. Stayed in constant contact and answered all my questions promptly. Would definitely buy another car from Cody.

Jason Mittermaier

We purchased our Subaru Ascent from Rimrock Subaru in 2019. I’ve been back and forth about using their service department. I’ve had mostly good experiences with a couple of minor delays for warranty parts and oil changes that are a little bit longer than expected. I got the oil changed and got home to find the engine compartment smoking. I figured it was spilled oil. I was able to confirm that with Jesse from service who checked with the tech. They also took a second look to confirm my assumption. I appreciate that they acknowledged the issue, were responsive and willing to take a second look. I’ll go back because of this.

Robusto Mucho

Shawn in service is a fabulous service manager…Rimrock is lucky to have him. Shawn anticipates problems and has a solution in hand if needed. Shawn went beyond what we'd ever expect with helping us with our recent repairs. HIGHLY recommend!!! Bil Jackson

Jeff S

Service was pleasant, polite and willing to answer any questions. Main complaint is how they charge their customers for their labor. I went for an oil change along with some other routine maintenance, didn't find out my $200 visit would turn into $500 until after it was complete. Even though the visit only took an hour, they charge labor for each individual service done. That means i got charged for nearly 2 hours of labor, an extra $120, even with the visit only being an hour long.

Pam Reed

We were on a weeks long trip to Yellowstone when we realized that we had lost our brake lights and as it turns out - the brakes - on our teardrop camper which we were towing with our 2021 Outback Turbo. We were essentially stranded and couldn't continue safely until the problem was corrected. Rimrock saved our vacation. They took our car right in and found the issue - we had hit something and severed all but the ground wire in the wiring connecting the car to the trailer. We had no brakes on the trailer as we feared, and we were about to go into the Rockies - YIKES! They replaced all the faulty parts making it better than it had been when new. We are so very grateful! In addition, these are the nicest people we encountered on our journey. Jenn showed us photos (as she worked) of her beautiful horse dressed in his Christmas leggings and bells and told us stories about him while we waited. Scooter, the service manager, took special interest in the repair, and the sales head came out to see our new T@b teardrop and ask questions so he could better advise their customers about the Outback and towing a camper. Our local dealership could learn a lot from RimRock Subaru. There isn't a better run Subaru service department anywhere. I sure wish we had them nearer to Raleigh, NC!

LeRae Vigil

I had the best car buying experience ever here!!! Everyone we worked with and spoke to was incredibly polite and helpful. We got what we were asking for on our trade-in without having to haggle forever and they had exactly we were looking to buy. I will definitely be buying our next vehicle from Rimrock Subaru of Billings!!!!

Amy Conway

Trey Hinton and Rebecca Bandy were the Sales representatives at Rimrock Subaru in Billings MT. They were Very knowledgeable about the 2022 Subaru Outback Wilderness and worked VERY HARD to complete the Deal with us even after our car was sent back to the Factory!!!! They made it right. We couldn’t be MORE PLEASED with everyone from Finance to the General manager. We would recommend Rimrock Subaru to All our Friends and family. Thank you

Lauren Andrist

They are very welcome, took time to explain what they were going to do and when they were done explained what they saw and did. I very impressed while I was waiting for my car to be services, my salesmen came to talk to me and see how I was liking my car. Waiting area was clean bright and comfortable.

Curtis

Ask for Jesse King! I couldn't be happier with our car buying process with Jesse. My wife and I really appreciate how awesome the whole team at Rimrock is. Thanks guys!

Jim Corson

The service dept is top rate. Easy to get appointments and completed when promised. They have great techs. I especially want to compliment Josie Nelson, one of the super service advisors. Never an attempt to sell me more service. Honest and straight forward. I must also praise Jesse Kinder. A wonderful service advisor who has my complete confidence. He is always available for questions. I hope he stays a long time.

D D

Very impressed with the high level of attention to customer needs. We broke down in South Dakota on vacation and needed to get home. After a week of waiting the local dealer finally investigated the issue but then would not begin the necessary repairs until late the following week, even though we were 1000 miles from home. After calling Rimrock Subaru, the assured me if we could get there, they had the parts and would find a way to fit us in and get us on our way. We took the risk and made the drive without too much issue. They got it in and their repair tech was even going to stay late to finish up. We told them to let him go home and we would just stay another night in a hotel and leave the next day. We drove home over the next 2 days with a much quieter vehicle and I was pleasantly surprised that they texted to make sure we got home ok.

John Cowger

Jesse got our car in as soon as we arrived and it was ready a bit ahead of the anticipated time. Everyone was polite and professional

Hector Johnson

Went there looking for a new to me car and Cody dent and the crew helped me the the right car highly recommend family friendly and most of all honest caring thank u again Cody and the team

Candy Frewin

Everyone was courteous and helpful. They worked with me as to what I could afford at this time. They fixed the car in the time promised.

Rose

I just did my first oil change at Subaru and the staff was very professional and pleasant to do business with. What a great team and I got to see Trey Hinton as well. Subaru is the best investment I have ever made

Shandi Fleeman

I purchased a vehicle from Rimrock Subaru after finding the vehicle I wanted online and this dealership was phenomenal to work with. From the first contact I made upon inquiring about the vehicle through delivery of the vehicle, their service was top notch! Trey Hinton is by far the best car salesman I have ever dealt with. He made everything super easy and stress free, arranged for prompt delivery of the vehicle to us in Tennessee, was extremely prompt to answer questions, and just made the buying experience a delight with his friendly nature. Trey definitely goes the extra mile, even checking to be sure my family was okay when he heard we had tornadoes in the area and again later when we were having snow, a rarity in our area. I was a little nervous as this was my first time ever buying a car online, but this has been a truly great experience!

arora chamberlain

Absolutely wonderful service!! We are a young family and we were looking for a nice and reliable vehicle with as many safety features as possible. Trey helped us and it was by far the most comfortable experience I've had at a dealership. The atmosphere Trey created made us feel like we could completely be ourselves and ask whatever questions that came to mind. He even answered many questions we didn't think of asking. THE BEST PART of our experience came at the very end when we left with our car. It was well over an hour after their closing time and Trey, along with his financial team, were still working their hardest to get us a good deal and a great car! We drove three hours from out of state and I would do it again in a heartbeat. I highly recommend checking out Rimrock Subaru if you're looking for a nice vehicle without having to deal with any shady salesman. Thank you so much Trey, we will be back again for our next one!

Maria Finan

I can’t thank Tyler and the entire Rimrock Subaru service (and sales!) team enough for the fastest and most fun Subaru service I’ve experienced. My 2018 Crosstrek needed a battery change halfway through a road trip from Denver to Canada, and Tyler was able to answer my questions over the phone early this morning—before they had even opened!! We arrived around 4 pm and he had us in and out the door in under 40 minutes, although we ended up staying longer enjoying the customer area. We enjoyed snacks & coffee, playing with another employee’s puppy, got a souvenir diecast Crosstrek in the shop, and enjoyed building out virtual Subaru options at the lobby kiosk. Jesse took the time to show my partner a new Outback Wildness—he’s had his eye on one for awhile. Before we knew it, my car had a new battery (in under an hour!) at a totally reasonable cost. Tyler came back to talk me through everything that had been done and he and his girlfriend ended up giving us skiing and restaurant recommendations for the area too. Overall amazing service—the best I’ve had in my first year of Subaru ownership—and Tyler turned what could’ve been a road trip roadblock into a total blast. Thanks again to the entire Rimrock team!

Konner Ashmore

My brother (Tyler Hall) and my father (Matt Hall) have worked for Subaru for many years. So whenever I go to the store, EVERY employee knows me and treats me like family. They do their best to accommodate me and my husband to ensure we are getting the best possible service and prices. While waiting for the work to get done on our vehicles, it always brings a smile to my face to watch all the customers be treated the same as me: as a friend and a family member. THANKS SUBARU!!

Nathan H

Great experience. I was on my way to stay in Billings for a couple days, when on the journey the accessory belt/serpentine belt on my car; that I had long been putting off, seemed as if it were soon to finally go, and I did not feel comfortable to chance it and take it back on the 600 mile trip back home. Called the next day upon arriving at my hotel and they said I could get it in right away pretty much first thing in the morning. Very honest service and I sincerely thank the team here at Rimrock Subaru.

brian epley

We purchased a certified pre owned Subaru from Matt Eagen over memorial day weekend. He, and the rest of the dealership, were friendly, quick, smooth, and super professional. It was our second visit in two weeks, and we had found some new inventory online. Two days later they turned a fresh trade-in around and delivered the great car that we now love! Thanks Rimrock Certified.

JJ family J

Easy buying process. I got a great car! everyone was helpful wo high pressure

Carrie Good

Went in with some issues with my Subaru. The employees were wonderful. They even were kind enough to talk on the phone with my husband. They let him know what was going on and what would happenif my car got worse Thank you so much

Elaine Schaffer

I chose Rimrock Subaru after doing some online research and calling Rimrock to verify what vehicles they had in stock that met my three main requirements: all-wheel drive, sedan and a seat belt that was easy to buckle and unbuckle. I called before I left home. When I arrived the salesman had the cars and keys ready. We went on a couple of test drives and looked at another one and I made up my mind. Everyone at Rimrock treated me so well and went the extra mile to take care of me; even to the point of helping me drop off my rental car. I couldn't have asked for a better experience.

Leah Anderson

Completely different than it used to be. They treat you like a human, instead of a commission, which they don't get anymore. Jessie was so beyond helpful and got me into a better, more safe vehicle.

Jared Arnold

Speedy was in and out with in no time. Trey pulled threw and help every step along the way. Third time getting helped by him.

Geri Rogers

Service was fast and done well. Jesse and everyone I came in contact with were very nice and helpful.

Daniel S

Took my Outback in for a service while we are traveling. They were friendly and professional in every aspect. The facility is very nice, clean, and professionally run. They had me in and out quickly.

Wanda Hamilton

Your staff was very knowledgeable, personable and efficient. I set up an appointment to get my Outback serviced. I was out of there within 1 hour.

Jen D

Great service! They fixed our car breakdown quickly so we could get back on the road to home and even washed it before we picked it up. Thank you, Tyler.

Sean Smith

I had service performed today at Rimrock Subaru. I want to thank both Jesse and Tyler for their exceptional customer service. I’d also like to thank the technician that did a great job in a timely manner. Tyler kept me informed of the process and took care of me with billing.

Kelli Carlson

My salesman Trey was great to deal with. He was patient and very accommodating. The general manager was extremely helpful too. Would strongly encourage going to Rimrock Subaru for your next vehicle purchase

Jessica Wenke

I’m on a solo cross country road trip and got a flat tire. Rimrock Subaru of Billings was able to squeeze me in and repair my tire without issue! They even had Wi-Fi and an area for me to work from while I waited, and my dog got all the treats and pets while we were there. Incredible customer service!

Sam Jolliffe

Rebecca Bandy with Rimrock Subaru sold us our car. Rebecca is very professional and friendly. I highly recommend her to anyone wanting to purchase a vehicle from Rimrock. In addition, the Service Department staff is also professional and friendly.

Linda Carlson

Wonderful head of service, Shawn. Very thorough and informative. Good personality. My 1 complaint is being charged 3.5 percent to use a debit card. Had I known I would have brought a check book. That is a RIP off.

Suzanne McKiernan

I made my appt w/Tyler. He was friendly & efficient. He greeted me when I arrived & was again friendly, explaining what would be done. Reviewed everything. I left & about an hour later, Tyler called w/recs for other things to be done. I welcomed his advice & approved. My car was ready before I needed it. When I picked it up, the front desk woman was very friendly& reviewed my bill. I paid & off I went. Great service all around. My thanks.

cory jacques

My Subaru blew a head gasket 20 miles from billings. called jesse the assistant service manager and he said to bring it on in and they will look at it and found that the cost will be more than half of what the car is worth. long story long I got a ride to a motel from jesse and no charge the the engine check. if I need a new car might buy from them! Also very dog friendly:).

joanie swords

I will never go anywhere else. The customer service is outstanding each and every time. They are accurate in their time estimates, the waiting area is pleasant, and I always feel that I have been treated kindly and fairly.

Theresa Burch

Cody was great. Listened and help me get exactly what I wanted.

Janet Johnson

My experience at Rimrock Subaru was phenomenal!! Brady Wagner is a rock star and the customer service he provided to me was beyond anything I could’ve expected. The process was smooth, easy and comprehensive. I absolutely love my new Forester. It’s beautiful and has fantastic features. I will definitely trade at Rimrock Subaru again and I’m hoping Brady will be my salesman again. He was professional, honest and took the time to educate me on all the features of my vehicle. What a great experience it was! And the entire staff was just as great. Their knowledge and expertise was invaluable. Everyone there was so friendly. I’ll be sure to recommend them to everyone!

Dave Skelton

Very user-friendly and professional - felt like they knew what they were doing!

Kendra Riley

My daughter had just started her trek home from Bozeman, MT to Pennsylvania when she had a roadside emergency in her 2018 Crosstrek. After assistance from AAA she backtracked to Billings and was waiting at the the Subaru Service doors when they opened on a Saturday morning. They took good care of her and got her back on the road safely in a short time. This mom thanks you from the bottom of my heart.

Vega Hope

Great service and with excellent time. Was gonna much earlier than expected; kinda messing up my schedule for the day, but in the best way possible!

Tommy Gonzales

Went in for a recall and was very impressed with the young man at the service desk that greeted us and made sure everything was taken care of before we left the service area. Ended up ordering a new suburu ascent onyx and although we hit a couple glitches everyone was very good at helping me get everything straightened out. I look forward to getting my new vehicle and working with all the reps.

Xiemz

The customer service was fantastic they had me in and out lickety-split.

Luanne Mauch

Had an oil and filter change done and also had a tire rotation done. Very friendly staff and work was done in a short amount of time. My car was washed by them after work was done, and that always makes me happy!

Michelle Gomes

Our sales guy Clayton was very nice. He mentioned he was fairly new to the company but we felt really comfortable with him and could ask him anything about any vehicle. He was awesome and the Manager and assistant manager was also very friendly and helpful!

Jesus Ochoa

I needed to take my car in for service. I called and made an appointment with Tyler. He was very pleasant and engaging. A couple days later I showed up for my appointment and again was welcomed by Tyler with the same pleasant and engaging demeanor. He clearly enjoys his role snd serves as a great ambassador for Rimrock Subaru. I look forward to my next visit.

Matt Dornan

Quayd and Payton were fantastic, oil change and other maintenance complete in less than 20 mins. Incredible customer service!!!

Micheal Estes

Matthew Eagen may just beat out Jonathan Goldsmith as most interesting man in the world, but on top of that he is hands down the best car salesman I've ever worked with. Talk about going above and beyond, Matt drove over 200 miles round trip to pick me up and bring me to the dealership due to my engine blowing before I was able to finalize a deal, we didn't get done until 30 minutes after the dealership closed and I'm sure he had more to do after the fact. Matthew Eagen not only deserves a raise but he deserves for you (yes you, potential customer reading this review) to give him your business. RimRock auto has a decent selection at great prices and it's certainly worth working with them. I'll be going back for sure.

Sarah Owens

I picked the car I wanted online because of the fantastic price. Rebecca showed it to me and talked me through the process, going above and beyond to help me understand everything, as this was my first time financing a car. She put me at ease, spending extra time to gain my trust so that I knew I was making the right decision. I was very nervous, as it would have been easy to take advantage of me, but Rebecca is the epitome of trustworthy. Thank you so much!

Ann Loretan

Ordering online was easy and Kayla was great to work with. Who was the guy that was trying to up-sell me? I don't know because he never introduced himself! And he was full of legalese that was obviously BS. Also, why would this pick-up process take every second of 2hrs and 45 minutes when I was paying cash without a trade-in?

David Sawyer

Both Trey Hinton ,Rebecca Bandy , the General Manger and financial guy Chris I think were all very helpful with the purchase of our 2022 Subaru Outback wilderness on Saturday 8/20 /22 . They went above and beyond in helping to ensure that we were in our car ASAP as soon as they realized that the car we were originally supposed to be in was sent back to the factory due to an issue. Both Trey and Rebecca stayed after hours to show us everything on the new car and we’re both very knowledgeable . Thanks again for everything! David Sawyer

Dave Perry

Fast and courteous, checked the Crosstrek out same day, parts and labor fair price, quality service

Matt Seder

Wife’s forester had an issue due to an OEM part. They got her in right away and fixed the problem. Solid service.

Lisa Eddy

Honest. Not pushy. Fun friendly folks. Not sleazy car salesman. Go there

Amber Hari

I took my vehicle there yesterday to have some work done and I was really impressed by the customer service from Irene. She was very knowledgeable, professional and prompt. My vehicle was not left sitting out front being done for awhile and no one letting me know, which has happened in the past. She also explained very competently was wrong with my car while there. There was an issue after I got home of a step that was not completed which caused my car to die after I would start it. I called her and she was willing to come out after work and check the connections to make sure they were tight enough or see what else it could be. This was really impressive because I thought I would have to take it back in and I live 40 minutes away. They ended up sending out a technician named Carson, who was also good. He seemed to fix the issue right away, he explained what the issue was, what was missed being done and he also gave me some helpful tips about my vehicle and the battery. Both Irene and Carson were very apologetic about the repair step that was missed at Subaru. I was very impressed by both their customer service while there and how quickly they fixed the mistake that happened while at Subaru. I was very happy I didn't have to bring my vehicle back. I will definitely be going back and asking for Irene.

Wilea Johnston

Brady was great….friendly, thoughtful, answered all my questions.

Eric Sutphin

I Was immediately greeted as soon as I drove up by the service advisor. Went to the desk and went over recommended service options. Car was done before promised, washed and at estimated cost. I couldn’t have asked for anything more.

Toni

Very professional. Everything was finished quickly. Thank you have service available on Saturday

John Burkholder

Great experience starting w on line contact w Laraine Porrazzo w a quote followed by highly personable and responsive service by Eric Olson. Would highly recommend them for anyone looking for a painless and efficient car buying experience.

Jennifer Allee

Payton is great and extremely helpful. He went out of his way to address our concern.

jodi braut

The staff was really helpful and friendly. I love the "no pressure" salesmen and test driving with ease. Made my purchase smooth and stress free, which I loved! Thank you for all you help. It was very appreciated! I was met outside with a friendly welcome when coming in for an oil change and rire rotation. They were quick and efficient. Great experience and friendly staff!

Mike McLaughlin

Great place to buy a car, very easy, low stress, and nice people Rebecca Bandy I want to say Thank-you!

Sarah Anderson

The service department was beyond amazing! They kept me updated as they were working on my car and were very kind.

Jay Russell

Great service, very helpful staff and worked hard to get us back on the road quickly as we were just passing thru. Thank you for the help!

Dennis Slicer

Worked diligently and kept me informed through whole process. Service rep was pleasant and very courteous "Shawn"

Gail Green

I had an 8:30 appointment for an oil change. I arrived 6 minutes late. My oil change was complete by 9:55. I was late to work 😩 …

Hewes Agnew

Art and Brady were first class. Great experience! Highest recommendation. Thanks Recent problem with side mirrors not working right. Call and got an immediate appointment and it took one minute for them to explain and fix it. Much appreciated.

David McGaugh

Very accommodating, I drove up from Sheridan on slick roads and even though I was running late they still got me in and took good care of me and my needs. Very friendly, professional and courteous. They answered every question I had and addressed every concern and need that I had!

Jonathan Davis

We came in and worked with Jesse . He was very knowledgeable and friendly . He answered all our questions and gave us great options that fit my wife’s needs in a vehicle . We would definitely work with Subaru of Billings again .

Nancy Elliott

The service manager, Chris, was friendly and kept us informed on the progress on the servicing of our Subaru. He is an outstanding service manager and a definite asset to Rimrock Subaru.

cody mckee

Superb buying experience Thank you to Mr. Trey for making it one of the best car buying experiences I've ever had. Even with limited stock due to covid, we got exactly what we wanted and Trey was able to take both our vehicles for the exact price that we needed! We ran into some small hang-ups with the trades but Trey was there every step of the way helping us along with the process! I will absolutely be coming back to Rimrock and it's all because of Trey's hard work and dedication! Thank you Trey we love our new Forester!!!

Tom Fox

We were 2 days into a 16 day road trip and had tire trouble. We were coming from Nevada, MO. The closest Subaru was Rimrock. I must say we received star quality assistance. We pulled in and Tyler took over. Got us right in with no waiting. He and the tire technician fixed us up and got us safely back on the road. This young man and his team are top knotch. Tyler, we made it to Glacier National Park because of your help. Thank you all for being there for us.

Heinrich Kundig

Service was outstanding. Dean, Jesse Kinder and Clayton always go above and beyond. The service is outstanding

Karen Chenette

Jesse Kinder was wonderful and explained everything that would be done and what it would cost.

Roger Kryzanek

About a week ago I was passing through Billings and I decided to stop at Rimrock Subaru to see if they would replace a rear bumper reflector that had fall of of my 2019 Outback. I was surprised how quickly I was able to have them say yes and perform the needed service which was covered under the car's warranty. The staff I interacted with in both parts and service could not have been nicer. The entire process went very quickly and they even threw in a car wash to rid my car of the road grime accumulated during my travels. I wish all business could be so efficient and helpful. Kudos to Rimrock Subaru and the staff on duty on Saturday September 12, 2020. Well done to all.

matt onstad

What a great experience.Shawn was a pleasure to work with and went the extra mile! thanks for getting me back on the road

Alvin Sangma

I was driving to Spokane with my daughter and our Forester broke down leaking oil all over the local Bking. We called around and no one could get us in. Decide to call local the dealer and glad we did. These guys were very friendly which goes a long way. They got us right in, gave us a ride to and from our hotel and made this stressful time manageable. Everyone there was super nice and friendly. You guys are awesome!! Thanks so much!!

Donna Hoey

Rebecca Bandy at Rimrock Subaru was wonderful to work with from our first phone call when we were looking for a new subaru Ascent. We live approximately 220 miles away and communicated over the phone and via texts with Rebecca and received professional and friendly customer service which made for a very easy and comforting experience. Thank you Rebecca, we will certainly refer friends and family your way!

Alicia Lee

Employees very helpful. Once I asked for explanation, they eagerly explained--and showed me--what was needed and why. Kudos to them for that.

TJ Hohn

Great service. Got me in and out quickly despite being busy. Even washed my car which is a thing of the past at Seattle dealerships. Kudos Rimrock Subaru of Billings.

Diana Schrank

Always friendly and professional staff. They follow op to make sure I'm happy with my services.

Barry Cronk

Very good to deal with. Brady got me in and out and really an easy car buying experience.

Mary Cobetto

I was hesitant about coming to the auto shop for my old girl. Staff was courteous, knowledgeable, and spot on. No extra nonsense of what was wrong and needed fixed. The facility was clean, accommodating, and comfortable. My Rubaru, that I LOVE so much, is back up and running like the champ she is. Thank you Subaru Auto Shop!!

Fiona D.

We were on a cross-country trip when our AT oil temp light came on a couple times. We were stopping in Billings for the night, so we decided to go to Rimrock the next morning when they opened. Jeorge was our service advisor and he was great! He gave us different options based on what he thought we might need after we explained the issues, and didn't oversell us on an expensive service when the problem turned out to be an easier fix (and was actually because the dealer we got our last service at messed up)! We were so thankful for his great attitude, and especially how he made us feel confident in our car for our next stop, Yellowstone, which is very hilly and definitely needed a happy transmission. Thank you Jeorge! --Fiona and Suzanna D.

Carol M

Fast, friendly service. Will recommend you to all my family and friends. Ty CM

Evangelo Arvanetes

Got me in quickly for my son’s 2008 Legacy. He lost his key so we had to get a new key and calibrate the valet key. Jorge is great to work with. He’s a real professional to his customers. Thanks on behalf of my son for getting us in and out within just a few hours.

John Sleep

Trey was very kind and patient. He showed us the car that we were interested in, and was very knowledgeable. He did not attempt to deter us to consider other vehicles. And he didn’t hard-sell us with add-on sales. The purchasing and financing process was very simple, and we completed everything in just a couple of hours. I’m very happy with my experience at this dealership!

Scott

I’ve purchased many vehicles from brand new to used and dealt with a number of sales people over the years but by far Matt Eagen provided the highest quality of customer service I have ever experienced. Matt was friendly and eager to help answer all of my questions and get all of the concerns out of the way. He provided an experience that will definitely get me to come back to him when the time comes to replace/upgrade or just buy another vehicle. Thank you again Matt for making my car buying process painless and enjoyable.

Joni Christiansen

The entire team was welcoming and made us feel comfortable while selecting our new car. Conrad was an amazing salesperson, very knowledgeable about all the vehicles we looked at, we would buy another vehicle from him!

Dulcie Bue-Clavarino

Service staff was friendly and helpful. Oil change was very quick and done well

rich leong

We were greeted by Tyler in the Service Dept. I have never been greeted with such enthusiasm and professionalism in all my years! Tyler is truly an asset to the Subaru family.

Lance Hendricks

I love my new Subaru Outback Wilderness!❤ Fabulous experience with Rimrock Subaru and especially sales person Kayla. No pressure, no surprise add-ons. I had a bad experience with rimrock several years ago but they have really changed and I love their current staff and the way they treat the customers now.

Lori Martinez

Staff was wonderful. Everyone was kind. Will recommend to all our friends.

Donna Sherwood

The service department Personnel were stupendous in their smiles and helpfulness, in an out and notified when it was done. However, your CUSTOMER waiting lounge is lacking. There are no options for people who do not want to drink Coffee. Bottled water in your refrigerator would be nice, and there is no filtration system that I could see under the sink. A person cannot see the television because of the bright lights overhead and cannot hear the volume because either the remote wasn’t working or it’s being controlled so as not to be able to be raised. Did not make staying there pleasant so I left. Also a computer for public use would be a nice addition. The sales staff were friendly and helpful even though I wasn’t buying a new car… Thanks guys for the green tea! Just for your information when I bought my Subaru there in 2016, there was zero follow through from the sales department to inquire about my customer satisfaction and I never Could get a copy of the photo that they took with my new car. Even after repeated phone calls. Hope you are or have been working on your customer “after sales“ satisfaction.

Kirsten Pett

The staff at Rimrock Subaru have been great to work with. This is my first oil change with them since I bought my Outback from them. Their sales offices are clean, and the staff I worked with (Brady, Art, and Henry) were great to work with and I didn’t feel pressured with a hard sales pitch. Also, Amber was an awesome help for getting transportation organized when I needed a ride. I felt like they were doing their best at their job they could, and they had great, fun attitudes!

Jennifer Williams

Buying a car at Rimrock Subaru was an enjoyable experience! I truly appreciated my salesman Jessie King, he wasn't pushy and answered all of my questions. I would recommend shopping at Rimrock Subaru!

JOE BACAL

I have to say I was impressed with not only the dealer itself, but the friendly staff. I really enjoyed speaking to Tyler in service and for a young guy his passion for cars is clear. They did some recall and service work on my Crosstrek and I was happy with the results.

Lewis Gundlach

Jenelle Roehr was very friendly and accommodating and I felt very satisfied with the service I received from Rimrock Subaru. It was nice to get the job done without a lot of pressure to do a lot of other work on my car. Other dealers seem to want to do work that I don't really need or want. She did the work I needed and nothing else. It was the best experience I have got from any dealer in a long time. I will be back when I need service in the future and Thank You, Jenelle you made my day. I am a satisfied customer.

Daniel Rios

They have the best customer service in Montana, Bozeman is always booked weeks in advance, Rimrock was able to see my car the very next day. Their service is top notch from the time you drop off your car, and when you get your car back they make you feel amazing. Great mechanics and they don't rob you. They are my go to!

Gail Mack

Always a great experience. Honest and reliable. Friendly, knowledgeable staff.

Jim Gruber

Our experience working with Jesse King at Rimrock Subaru was excellent. We are very pleased with our new 2022 Outback.

Heather Hippiecat

Very personable. Worked with me as it was an urgent situation. Very kind. Gave me a lot of information. Supportive in helping me figure out my options. I would highly recommend this place. When you go, ask for Jesse.

Joshua Hickerson

My experience with Subaru has been fantastic got my first vehicle in November from Caitlin and she treated me like family got in and out quick with a great deal if I might add. The finance department is excellent and Peter really helped me with an affordable and reasonable price. Unfortunately I was in a not at fault accident and my car was totaled so I decided to go see Caitlin again at Subaru she was quick to putting me into a vehicle that was not only as comfortable and safe as my original car but even better! She really accommodated my needs for what I was looking for with great service and knowledge of the car I was looking at. And once again Peter really helped me out with the financial part of the deal these people are awesome so if you have half a brain Rimrock Subaru is the place to go hands down ask for Caitlin she is a hell of a saleswoman!

Dee

Great customer service and very knowledgeable sales personnel. Especially Doug in sales was so very helpful,professional, personable and friendly. He answered all of our questions and made sure we were completely satisfied and well taken care of. This is our 3rd Subaru we have purchased from them. Love that they take the time to sit in the car with you and explain every single feature and demonstrate it all. These guys take great care of their customers!!! Will definitely be back and recommend to all our friends. Highly recommend!!!

Mary Morgan

The team at Subaru were professional and did an amazing job 👏 …

Dawn Greenwood

I stopped in Friday to see if I could get my Starlink updated and possibly an oil change as I live almost 300 miles from Billings and just happened to be in town. I thought I’d have to wait till next time I came to Billings, but I was happy to find that they’re open till 1PM on Saturday and they were able to get my 2018 Subaru Outback in. They even gave us a Loaner so we could get some of our shopping done while we waited. When we returned, my Outback was shiny and clean and looked brand new again! Thanks, Rimrock Subaru, for getting it all done for us on such short notice!

Rebecca Birch

I needed and weekend appointment and from the start their reception was accommodating and helped me set up my appointment quickly. Their estimate was shorter than other dealerships and very reasonable. When we got there they were keeping a safe environment with Covid precautions and we were in and out within 25 minutes - 20 minutes before their estimate. Very happy with the service. I’m looking forward to returning with any future needs.

Karla Purdum

I had some recall service work done and everyone was amazing from start to finish. We were greeted and escorted to the lounge/waiting area, and invited to help ourselves to beverages and snacks. Polite, prompt, courteous service at every step!

Kylie Rouchleau

Brady was very helpful and accommodating with making this the most easy experience for my new car purchase. He was helpful, informative and just a pleasure to work with. He continues to help as well as I have had some questions already about my vehicle and he has been quick to respond!

Heidi Hartnett

We had a basic oil change and they checked for recall notices and found none. We asked them to reset the tire pressure alarm light and they said they would, but the light is still on so evidently they didnt do as requested. The oil change was done within time they indicated so points for that.

Jacob Betcher

Brady was awesome to work with. Negotiated a fair price before I even drove to the dealership. Had the car detailed and ready to drive as soon as we got there. Process was painless and I would highly recommend these guys if you’re looking for a vehicle.

james kronmiller

When I saw that my battery light was on I decided to go to Subaru to check it out before I went somewhere else and turn off my car. I didn’t know if Subaru was open on Saturday for service. I am sure glad you were open. I waited for you to charge. my battery but it didn’t take a charge. So you put in a new battery in my Subaru. Glad you had one in stock. Subaru service for me was prompt and excellent. Thank you. I know if you were not open that day I would have been stuck with a dead battery.

Shayna Connell

I needed to sell my vehicle and as I pulled into the parking lot so did Matt Eagen. Matt was so warm and friendly and did everything to make selling my vehicle fast and easy as possible. He even let me drive my vehicle back home with him so that my husband would not have to load up our son and come get me. He truly went beyond for me even though I was not buying a vehicle. Thank you Matt!

Forrest Adams

Great staff. Great first experience buying a car.

Amanda Torgerson

Jesse was awesome & made things easy! Very efficient and friendly

Miller Rijfkogel

Trey and Henry helped me through every step of the process with getting my new crosstrek! They knew that I was not smart when it came to buying a car, but instead of trying to take advantage of that, they helped me out. They told me what was important to do for the next time I buy a car and what was necessary vs what wasn't. Thank you so much!!!

Breanna McKay

I’ve been a Subaru owner for years, but just bought a Forester here at Rimrock Subaru about a week ago. I’ve always been very happy with the job they do, whether it was servicing my previous vehicle or purchasing my current one- everyone I’ve gotten to speak with over the years has been great! Ryan Rodgers was my salesman this go around, and he was wonderful work with- he was very patient and answered all of my questions... there were probably about a million of them, so this was quite an accomplishment! I’m the type of person that has to think about things for quite a while before I make a decision, and I never felt pressured into making a purchase, which is honestly a big reason why he earned my business! I’m sure they’re all very good to work with, but he’s the best! If you decide to visit, ask for Ryan- tell ‘em your friend Breanna sent you! 😊

Kate Corbain

I bought my jeep from here last year and their service plan. I've used it twice now, and they go above and beyond to make sure I'm taken care of. They are so polite and have a shuttle service to get me to work and back, and call Jeep to verify warranty and service coverage when it is best to have Jeep work on the car instead of Subaru. They are honest in their services and want to make sure I have a great experience. I've stayed in their common area while little things get taken care of and it helped me so much to not miss more work! I could not be more thankful for their honestly and dedication to quality service!

J Gaugel

Good customer service. Overly priced. Car pulls to the right after having tires rotated.

Tracy Pileski

The best car buying experience of my life. So professional and helpful. If I could give them a higher rating I would. Thank you so much !!

Joan Griffith

No wait time encountered when dropping off car and using Express Service. Said would be less than an hour and was. Happy with service.

Carol Christianson

Came in with multiple mysterious warning lights, left with a wonderful upgrade vehicle!

Kristine Kelly

I do NOT give car dealers five star ratings. I also do NOT give car salespeople five star ratings. I am giving Brady in new car sales a five star rating. Which, for me, is about like a unicorn sighting... it never happens. He worked with me patiently, persistently, kindly, professionally, for several weeks to provide me information so I could make a decision about whether to purchase a new car and which one. I ultimately decided to go with a dealer in Missouri since the competition there is much more fierce than the limited dealerships in Montana. Had Rimrock let go of that atrocious $699 admin fee, I might have gone ahead with Rimrock. My decision has NOTHING to do with Brady- who stopped dropped and rolled every single time I just showed up at the dealer without any warning. He even went so far as to contact Subaru corporate with a question I have about mice as it relates to mouse-"proofing" the vehicle. Kudos Brady. Serious accolades.

Shealee Donahue

Brady was great as were the rest of the team.

Jannett Peña

Driving in from Texas & I needed service. It was our first time being there, so I was bit concerned. Our service guy did an amazing job, informed us what was needed before performing maintenance. He answered questions right then and there. The wait was not too long & the facility was clean with some safety precautions.

Scott Armstrong

I just took the car in for regular service and it needed a couple of other things done that they took care of. The car was in on time and out on time and washed. Service department people very nice.

Mariah Eslinger

I worked with Matt and I am now a proud Jeep owner. They made the process easy and answered any questions I had, as well as, explained everything really well with this being my first time buying a car from a dealer I am really happy I did it!!! I had a great experience. I appreciate the time spent helping me get into my Jeep. Thank you!

Carol Butler

Brady was great to work! He was so helpful when I purchased my 2018 Outback. He was patient and listened to what I was looking for in my new Subaru. He was so helpful explaining all the features of the vehicle. And there are many!!!! I was able to make an informed decision regarding the Starlink coverage because he explained the details very well. He also set up my appointment for my auto start. I had a great experience because of Brady.

Ann Eckardt

The service was quick, and I appreciate the clean car. While we walked around outside, three different salesmen checked on us. That was nice. Inside at the service desk, it isn’t possible to keep the six foot social distance, so it would have been nice to have the very polite and professional people wear masks. Thank you!

Tristan Gray

Second vehicle I've gotten here and it is just as easy as the last time I love it!! Thank you jesse for all your help!

Chayse Vasquez

Brady and Tyler were very helpful. Process with Brady getting my new Subaru was awesome and easy experience. With getting my Forester fixed on a recall Tyler was also a smoothe process.

Brad Schmitz (BJS-MT)

Very good customer service! These folks do it right. Job was done well (timing belt, water pump, spark plugs). Only suggestion I would have is to add a park bench outside somewhere for those of us that come from out of town so we have a place to sit and wait. You have a fantastic waiting room inside, but with Covid restrictions, have to wear a mask, etc, it’s nicer to have a spot outside as well. Not a big deal, just a thought. Again, very good experience. Great bunch to work with. Thanks!

Allyssa Reese

Arthur was great to work with, I bought my very first car, a Ford Edge, from the used lot next door. He was patient while I cleaned out my other car as a trade in, as the process got kick started pretty early. He talked with my dad and my brother as if they had been friends for years. Everything was done as quickly and efficiently as they were able, the wait for the financial paperwork took a little longer thank expected, but Art made many trips to see the updates on it. The coffee while getting paper work done was a major plus!! Left feeling confident and excited in my new ride! I had a question about a week after, after trying to reach the dealerships financial department, Art reached out within minutes, helping me answer my question. We bought two cars In one sitting that day and he handled it like a champ. Highly recommend Art at rim rock Subaru!!

Fred Pylant

My car was serviced and washed in about 45 minutes. I was not sure about the no appt oil change system, but it worked out well. Employees were courteous and professional. The $10 off coupon was utilized. Thanks!

TN Aucoin

Brady and the team at Rimrock Subaru were great from start to finish.

Gary Pastushok

Very happy with the quick appointment booking process for a tire rotation and transmission check. The rotation was less here than at Costco too. Pleasant service center staff. Would like the dealership to institute service coupon offers like I receive from other dealerships though. Otherwise I have had nothing but praise in my dealings with Rimrock Subaru.

Blake Sutton

My car was run into and totaled while parked the end of last year. My brother let me drive one of his vehicles that had been sitting for a while and had weeds growing up through the headlights. As soon as I walked in I was greater in a friendly manner by Art. Art walked me through the features of several vehicles and after several test drives we sat down to go through the paperwork side of things. Art and Peter both listened to my concerns and had a solution for all of the issues I brought to them. Both have been pleasant to work with and genuinely care/listen to the concerns of their customers. I met with the service staff and others as well and all were pleasant. I would definitely recommend stopping by Subaru if you are looking for a new vehicle or to upgrade your current vehicle.

CHI MT

Service guys are really great. They truly do their best for you

Stanley Woinoski

Met the new to Rimrock Subaru salesman Art, a great addition to the staff. Also met the service manager Chris for the first time and was very impressed with his technical knowledge and rapport with his clientele. It would be hard to beat the service I received yesterday. I’ll no doubt be a “repeat offender” of their hospitality.

Marc Chipman

While visiting Billings for our niece's wedding, I stopped by to get our 2021 Crosstrek Sport serviced, as it was due and we didn't want to drive back to Sioux Falls, South Dakota without getting it done. Jeorge was more than helpful, squeezing me in on a day when they normally only except appointments. They even accepted our service contract and didn't charge me a dime. Thank you so much!

Jennifer Lindgren

We decided to order a new subaru after spending months looking at used vehicles. Rimrock worked with me to order just what I wanted without being pushy. When our car came in, they took the time to go over all the electronics, warrenty, finance options, and safety features. Highly recommended them.

Gemy D'Adamo

I only needed an oil change service, but they got me in and out fairly quick. They even fixed my windshield washer free without even letting me know they fixed it. They even washed the car. Then they gave me a Veteran discount. Very happy with the service I got.

Cynde Villegas

We love Rimrock Subaru. The service department is great and speedy. Jen and Tyler are doing fantastic job. It makes for fun day getting into the city to get new wheels serviced.

tina wambeke

Our salesman Justin Azure and team did a great job coordinating our purchase. The new car was ready when we arrived along with most of the paperwork. We had a new preowned vehicle in 90 minutes with most of the arrangements done over the phone before arrival. It was a great experience and we are very appreciative!

Ashley Jensen

I had a great experience at Rimrock Subaru. I purchased my 2017 Forester from Nick Carrillo and he was a wonderful salesman. He knows his stuff, is very friendly and easy to work with. I enjoyed my experience very much. Both he and Tony LaGaly, in finance, worked their magic to get me a price well within my budget so I could get the perfect vehicle for me. I will not soon shop anywhere else!

Talima Evenson

The staff here was very helpful even though we got there a little late in the day. The only issue was how long it took for them to take over the loan for my traded in car. I was told it could take up to 30 days but took almost 2 months. Other than that the staff and environment was professional and great.

Donald Zink

Staff was pleasant, courteous and completed the work requested timely enough. Unfortunately, I did have to return the vehicle for more work within a month, (another air conditioning fail), and they are working with me to resolve that problem also. The customer area is clean and neat, and they are observing Covid19 guidance (masks etc.) Subsequently, the AC repair seems to have been completed successfully. In February, I also had them replace the original equipment battery on my Outback after a long life. Work was done promptly. They are still observing Covid guidance on the site around customers. (masks etc.).

Lee Ornellas

I highly recommend asking for Arthur Smith at Rimrock Subaru when you are in the market for a new or used Subaru. Arthur went above and beyond when we stopped in to purchase a Forrester for my father-in-law. Arthur not only took time to take me for a test drive and explain on the cars functions, but he spent an hour+ of his time after the deal was done to sit shotgun with my father-in-law and walk him through all the functions and help set up his iPhone on the cars touch screen. Highest possible recommendation for Mr. Arthur Smith!

Jacklyn Anderson

Quick service and very friendly people!! The waiting area is gorgeous with snacks and coffee or tea, and a TV. We are in a long trip around the country and just needed an oil change. Their express service was wonderful!

Marcus Barkac

Worked with Brady and he was phenomenal. Incredibly friendly and well informed. I never felt like I was dealing with a salesman but rather someone who just wanted to help me find what I wanted. I left with a 2019 Crosstrek and I love it. Brady even stayed late to help me leave with my vehicle that night. Good people are hard to find but know that you’ll find one here who just wants to help you.

Jack O

Everyone at Rimrock Subaru was extremely helpful in showing and describing the different Subaru models and features. I have to say my time spent with Frank Sandlie was the best experience I have had with a car salesman. Frank went over all of the features and differences in the models and when I decided to purchase an Outback, Frank spent a lot of time showing and describing the features of the Outback. I really felt like Frank went above and beyond what I thought I would receive. My time spent with the Finance Manager, Peter Van Haren, was also a great experience. Peter went over everything with the financing extremely well and explained everything very well and made sure I understood the different options available. I felt like my experience at Rimrock Subaru was excellent and I am glad I purchased my vehicle there. I can’t imagine a better car purchasing experience anywhere else than what I had there, a great dealership and wonderful people working there.

Brynde Vallevik

Showed up for my 10am appointment. I was told 45 minutes and it took a little over an hour instead . I was going to walk home but decided to stay. Their waiting room was comfortable and clean. The coffee was fresh and they had a variety of magazines. The gentleman that made the coffee and was wiping everything down was very pleasant and fun to talk to for a bit. It made the time go faster. They are always kind when I come in.

Jeremiah Beard

Had a fantastic experience with Rimrock Subaru of Billings! While I wasn’t entirely in the market to buy a new Subaru, Cameron took the time to truly walk me through the process and make the experience comfortable and non-pushy. It created a relationship focused buying experience rather than transaction based. Very impressed with the down-to-earth environment. Thanks again!

Brian Lee

I purchased an Outback in November for Rimrock Subaru and was extremely satisfied with the service throughout the entire purchase process. The salesman was knowledgeable and courteous, never pushing anything and helping out however possible. I'm very happy with my experience and would certainly recommend to anyone they give these guys a shot at your business.

Vida Landa

I had to have some keys made today. The folks there were most helpful. I first went by and got a replacement key; then later on I decided to go by and order a valet key to be cut at a later date. Turned out they had one in stock, and zippety-quick, they cut and programmed it, and I was on the road home - 140 miles away. Thank you, Rimrock Subaru!

Kianna Brown

My experience here was amazing! Ryan Rodgers was the salesman who helped me and he was VERY helpful. He is extremely knowledgeable in cars, especially Subarus! Was the best car salesman i’ve ever had. Was not pushy and just wanted to help me to get the best deal possible. THANK YOU SO MUCH RYAN I LOVE MY NEW CAR!!

Rita Huck

We had a excellent purchasing experience at Rimrock Subaru of Billings with our sales representative, Trey Hinton. He was very thorough, knowledgeable and professional. Thank you for helping us purchase our new car! We are very pleased with the purchase.

Liam Riddle

Trey and Matt are fantastic. They really helped me out and got me into a better situation and into a vehicle I absolutely love. I know them both pretty well and I'd trust them with my life. You're in good hands here.

Mark Russell

Tyler went above and beyond. A very pleasant experience. He is a great ambassador for Rimrock Subaru.

Heidi Lacey

// It was way past time for me to buy a vehicle so I researched quite a few places and am so glad I ended up at Rimrock Subaru. They made my experience so smooth & seamless & really fun. Great team to work with with no pressure. I will definitely continue to recommend//

Larry Munari

Rimrock has always done a good job servicing my Subarus. I have to drive over 100 miles for this service and I think I should be considered a valued customer, and get the same price as anyone else. I always try to call ahead to make an appointment and did so for my service this week, but was told because of the express service, I could come in anytime before 4:00 with no appointment necessary. No mention was made of any current discounts. I was charged $89.00 for an oil change and tire rotation. When driving by the business on the way out of town, I noticed on the sign in front that they were running a special of $69.00 for the same service for those that book online. I would have been glad to do that if only I had a "heads up" about the special when talking to service representatives on the phone. Instead of feeling like that valued customer, I felt that "gottcha" feeling in my gut.

Nick Coffman

The staff was courteous and responsive, the facility clean and the work was performed well. The only downside was a 45 minutes scheduled oil change appointment took more than 2 hours without an update otherwise.

Mikayla Luhman

I’m glad I gave Subaru a chance they went above and beyond. I had a pleasantly easy car buying experience with them, and they even helped out by paying off my trade in. I love my new forester and will definitely recommend them to anyone :) rusty was our salesman and he was great, also Chris? (I think that was his name) was also super friendly.

Andrea Roane

I arrived at my dedicated appointment time for my oil chance and 6 month maintenance. The service took an hour and a half before my car was finished. I arrived at 7am. I didn’t know the protocol for Covid so I walked across the street to get a bagel, in hopes that when I came back my car would be done. When I walked back in around 7:40, I went to the waiting area and tried to get a coffee from their coffee bar. It was coffee from the day before. Cold and old. Gross. I was surprised that with all of this germ and virus stuff that they still had their waiting room area open and with coffee items. I would rather go to a dedicated maintenance company that is more efficient and accommodating than to sit for an hour and a half for an oil change again.

Derek Jayne

My wife and I came to Rimrock Subaru and had an amazing experience. Jason Dalgetty who was our salesman was awesome! He totally listened to our needs and wants and put us in our dream car! Adam Gravely is the Director of Finance and he worked his magic and got us into an amazing loan, we will always do business here and will always recommend them! Great service and great people!

Jason Aanonson

Easiest Car buying experience I've ever had. I sent an email to Rimrock with details of my truck and exact figure of cash to spend on the vehicle I wanted. Within 5 minutes I got a call from Chris Szkutnik the sales manager. He was on the phone with me for 10 minutes. Told me he'd give me a call back shortly to let me know if He could do the deal. Got a call back 90 minutes later and agreed to the deal. Sent me an itemized breakdown of the cost withing 15 minutes after that. Drove up there the next day and was met by Scott Johnson, a sales associate. He pulled the car up promptly and we took it for a test drive. He was friendly and answered any questions I had. We had the paperwork signed and I was out the door in under an hour. Everyone was very professional. I was never pressured to spend more money, upgrade to a higher value vehicle, or add extra options. They let me know about warranty coverage and didn't try to push extra warranty coverage on me. Just gave me the information if I ever changed my mind in the future. The next day I got a courtesy call from Scott Johnson to see if I had any further questions about the vehicle. This was definitely the easiest the fastest, hassle free car purchase I ever made. 5 Stars all around. I would absolutely recommend them, hands down!!!

Mark Elison

Great service. Fast and friendly.

Tyler Cardwell

Traded in my Impreza on a 2019 WRX and had a great experience. Trey and Arthur helped with the sale and arrived to get me a good deal. Pete helped with the finance and is an awesome guy. He made me a deal so great for my trade in and purchase of the new car that I didn’t have to ask if he could do any better. Bill completed the financing with me and got me a great rate and I ended up walking out with a better car with the same payment. Pleased with my experience and a big thanks to Trey, Arthur, Pete, and Bill.

Igor Shvartsman

We have been in this place twice. The service was outstanding. My son moved to Montana from New York 2 months ago. I was in New York and called Rimrock Subaru of Billings. Trey Hinton picked up the phone. And after that he was our eyes and ears. He is outstanding not only salesman but human being. He was so kind to me and my son. We liked Subaru Outback. He introduced us to this model, Trey spent extra hours to explaine all details about this great car. Finaly, we got this beautiful car in lease. I definitely recommend to visit this dealership and work out with Trey Hinton. You will not regret because you will get great service and great person who will get you a very nice and safe car.

Dawn Decot

On time, quick service. High level of professionalism. Lucked out to have Tyler as my rep. Good recommendations for keeping my Subaru in top operating order.

ПРАВДА ОБ АМЕРИКЕ

Had a pleasant experience of buying a new family vehicle and trading in the old one. Keyla was knowledgeable at her position and educated on Subarus. She is also a Subaru enthusiast. She was able to locate a vehicle that we fell in love with and accommodated to all our requests. Will deal with her again!

Frank Carpenter

My wife and I stopped by to take care of some business for our daughter and left with a new Outback I have never been more pleased with buying a car, the staff was amazing and so helpful. Peter Vanharen was exceptionally helpful and really pleasant to work with, he was upfront and honest about all the financial aspects of the sale. He really cares about the customer and providing best customer service.

A Neuman

Great buying experience from the whole team. Trey was absolutely delightful to work with. As a truly professional representative of the Subaru he knows the cars inside and out, made the entire experience easy, and I particularly appreciated his ability to communicate with clarity and good cheer.

Jenny Ramos

The most amazing car dealership I've ever had the pleasure of doing business with. Chris Cary was phenomenal and worked a miracle for our family from 2 states away and was able to get us into a beautiful 2017 Subaru outback. He knew what we needed and worked hard to make sure we got a great vehicle for us! I could go on forever about the amazing ethic, communication, and the ease of our car purchase! And they're delivering it to us! Go get yourself a subaru from Rimrock you won't be disappointed! Best service EVER! thank you guys for making a dream come true for us.

Tubes Dude

No car wash. Said it was too cold. Bummer

Matthew Moore

I purchased my certified pre-owned 2017 Outback from Rimrock Subaru. Brady was my sales person he was amazing in finding us the right vehicle. There was no pressure. He was very honest and transparent. Danny the general manager was helpful too. Definitely the place to by a vehicle!

richard parker

I used Rimrock auto body and was very happy. They do excellent work and stand behind it. If there is an issue they fix it. This is the second time I’ve used them and will not take my pickup any where else for body work.

Janie at RunCodyWY

Jesse was fabulous - he took the time to do everything right but also sensed we were in a hurry so he was highly efficient. And, I love my Subaru!

Liz Hollowell

We took our 2012 Outback here to figure out why the filer was leaking oil. Thanks to the Wonderful Service manager, George, it was just a little thing that was covered under warranty. I would recommend this place to anyone that wants their Subaru taken good care of.

Vivian Ly

This was my very first time buying a car. Jo Whiteman did an amazing job showing me around the dealership and she did not pressure me to buy anything. She was absolutely wonderful and welcoming towards me. I also want to thank you Peter Van and Mel for making the process of buying a car 10x easier than I thought it would be. If you’re looking for a car, I 100% recommend going to the Rimrock Subaru and asking for Jo Whiteman, Peter Van, and Mel. Andrew from finance was absolutely amazing as well. Thank you so much for everything:)

Ro Maxwell

I dropped in to see if they could look at my ac. Each person I dealt with was kind, helpful, and did their best to help me. They were able to get my car in later that day. I am so appreciative of all that they did! I would definitely recommend Rimrock Subaru to friends and family! I could of hugged them all for treating me like a person and doing their best to get the problem fixed, which they did. Thank you!

Jules Craft

Rimrock is the best place to get my car serviced. They are quick, friendly, and the waiting area is cozy and has great snacks. :) Tyler is so helpful and personable.

Gabe Hughson

First car I’ve bought was from Rimrock Subaru. However, most car salesmen I’ve interacted with are either unintelligent or putting on a show. The faculty, at Rimrock Subaru were honest, helpful, and felt very genuine. Ryan, my salesmen especially impressed me with his personality, he was a coherent and down to earth person who felt more like a friend than a salesman! Subarus overall dedication to their customers is incredible and really makes you feel like a part of a family. I also enjoyed the near immaculate cleanliness and style of the building and the wide array of car accessories offered in the shop

Christina McCollom

Wonderful service. Professional and curious. Jason was knowledgeable and down to earth. He had nothing to hide and was willing to work on getting my car perfect and set up before I left. Would highly recommend buying from Rimrock. Ask for Jason!!!

Kari Zeier

We had a great experience with Rimrock Subaru from beginning to end. We were not pressured to look at any vehicles other than the two we had stopped in to see and never felt obligated to buy. The prices were competitive and fair. Our salesman, Ryan Thomas, was knowledgeable, respectful, and a pleasure to work with. Peter from the finance department was also knowledgeable, respectful, and honest with us. Thank you Rimrock Subaru for making what is typically a frustrating experience as pleasurable as it could be. We will not hesitate to purchase from you in the future.

Roger Gipson

I had an excellent experience at Rimrock Subaru when getting my 2012 Outback serviced! The staff was prompt, courteous and helpful. Since they are in temporary facilities without their car wash it was going to be difficult to get that done. However, Danny Meraz made sure it got all the Billings winter crud washed off without charge. I was very impressed with Rimrock Subaru and will continue to have my Outback serviced there!

Michael Majeski

The car salesman Ryan did a great job to get me what I needed within my budget. He never pushed me to buy something I couldn’t afford and that is rare during car shopping. Go in and ask for Ryan, he can definitely help you find the right car.

Charles Jiang

I leased my Crosstrek from here last year and the overall purchasing experience was pretty painless, a little back and forth on the pricing but ultimately we got the car we wanted at the price we liked. The several guys that helped us out (Preston, Chris and Pete) were pretty solid guys. However the trouble came a bit later when having to deal with their service department after my car had to go in for repairs. I will list the pros and cons about my experience below. Pros: 1. The staff was nice. 2. They provide free shuttle service as well as loaner cars. Cons: 1. They are very non-transparent about the work they did on my car. Usually they would do the work before I was ever notified. 2. They are very unresponsive. Several times I would call, leave a message or E-mail them and never get a call back regarding the status of my car. 3. Several times I was told one thing, then be told something completely different. 4. They replaced my brand new factory replacement mirror with another replacement, and claimed it was faulty, all without telling me ahead of time. 5. When I purchased the Vehicle I was talked into getting the 3-in-1 Coverage, which theoretically covers Windows, Tires and Painless Dent Repair (PDR). I was told that this would be very beneficial to have in case of the frequent hail in MT. Lo and behold, my car got wrecked by 2 hail storms. And the 3-in-1 paid for *none* of the repairs. For windows, its chips only, and for PDR it can be anything except for in the case of hail damage. I should have done my research ahead of time but window chips only cost less than $100 to repair and non hail related PDR is relatively cheap, there's no way someone could rack up enough damages to be worth the thousands of dollars you ultimately spend on this service. I've been waiting for them to send me a document to cancel this service for the past 3 weeks now, calling several times and have not received anything.

Daphne Sutton

I appreciate not being forced to fix or pay for things I didn’t need. Doesn’t always happen.

Charity Jayne

We had an amazing experience at Rimrock Subaru! Jason Dalgetty was a very thorough sales man! He actually listened to our needs and put us in our dream car! Adam Gravely, the Director of Finance worked his magic on us and we got an amazing loan! Great car, great service! You have our loyalty!!!!!

Carl Fall

My experience at Rimrock Subaru of Billings was great! They went above and beyond to find a vehicle for me. I would recommend one of there salesman in particular Trey, he was very knowledgeable and easy to deal with and you could tell he actually wanted my business. I will be giving Rimrock Subaru my busines in the future!

Brittney Weis

I came in to look at vehicles earlier this morning after speaking with Kyra via email for about a week. She was very informative and helpful. At my appointment Brady helped me find the right car for me and my family in my price range. Danny the general manager was very professional and gave me great customer service and a fair price for my trade. I definitely recommend Rimrock Subaru to anyone and will be back in a few years when I’m ready to purchase again!

JJ Santos

Coming from Bozeman, we wanted to get in and out - we made an appointment online and were on our way the following day. Art was incredibly helpful, respectful, professional and efficient. We were in and out very quickly. Art really cares about providing the best service and has gone out of his way after the sale to make sure we're satisfied and the car is perfect. Not only was Art a rockstar, so was Peter and Anna. All in all go see Art for the best possible car buying experience.

Travis & Shayna Isaacs

We had a fabulous experience with Rimrock Subaru! Thanks to Luke and Danny for their patience in the purchase process and thanks to Mel for the great humor! Last but not least, thank you to Adam for coordinating a smooth paperwork experience. This is our second Subaru purchased here.

Susan Smith

If anyone is on the fence about buying a Subaru or using this dealership, rest assured that you'll leave here Happy. I have purchased two subarus from them. And the customer service I received was exceptional! Kayla went out of her way to find the exact car I wanted and she went and picked, it up herself at no charge. While working with Kayla and Henry I did not feel pressured into anything. Both went out of their way to make sure I was happy. Thank you Kayla and Henry. I'll be back in about 10 years!

Beverly Hellesvig

I can't give a 5 star as I am disappointed in their service. They told me it would take about 2 hrs to do the recall on the rear coil springs and oil change. After 3 & 1/2 hrs I called and asked them if my car was done and to come pick me up at the store. They said it would be another 15 min. and I still waited 20 min for them to come pick me up on a hot day. I was getting tired of carrying my packages from store to store and no place to sit. I called an 800 number that I had on my phone and a recording comes on from Subaru telling you to leave a message and they will call back. They never call back. I googled Subaru and got another number to call them. I can't understand why Subaru never has anyone to answer there phone. I told the lady and she gave me another number. She said other people have complained about not hearing back from Subaru. I probably should have given 3 stars instead of 4 stars. The only person friendly is a sales person that comes along trying to sell you a car.

Arthur Smith

Working with Henry, Zach ,Art, and Matt is the best experience I've ever had purchasing a car. You guys are rock stars in your profession. I highly recommend Rimrock Subaru. They even have complimentary snacks.

Kris Mcfadyean

Clean waiting area. Jessie made coloring pages for my Granddaughters.

Debra Hawk

We purchased a new Forester 2 days ago. We went to Rimrock expecting to begin our search. Rimrock had an extensive inventory and we were able to find the perfect vehicle for us, thanks to our sales rep., Luke Dovel. Luke was friendly, courteous and knowledgeable and a pleasure to work with. The whole staff was very friendly and knowledgeable and made the experience pleasant and stress free. We drove away in our new vehicle that day.

Carl Sandness

I made an emergency call to ask for service advice while in the road on a late Saturday afternoon. Jill graciously worked very hard to find an answer with her colleagues to a safety question when I was in the middle of Montana very far from any help. She went out of her way to help us in a troubling situation and I commend her for her service to us, even though we are not customers of Rimrock. We love our Subaru because of such efforts that support all Subaru owners. While we do not live in Billings, if we need service or plan to purchase in the area, we would gladly do so. Kudos to Jill and her colleagues!

T Walkerwyo

New car buying experience: simple straightforward, and relatively fast. The car meets every expectation, turbo is just what the Legacy needed. In my opinion, Subaru packs the biggest bang for your buck. Thank you Rimrock Subaru Team, exemplerary! Extraordinary! Excellent!

Mark Haffner

I helped a friend of mine buy a new Subaru here today. Brady, our salesman, was the exemplar of courtesy and professionalism. John, the Sales Manager, and Adam, the finance manager, also made sure that our needs were met more than satisfactorily. If you are looking for a traditional, arm-twisting, high-pressure car buying experience, you will be disappointed at Rimrock Subaru. Otherwise, don't hesitate to work with these good people.

Joseph Brandenberger

I recently had my car serviced at Rimrock after a wheel almost came off my car while driving through. I was treated with professionalism and courtesy. I know how hard it is for a busy shop to get a vehicle in and fixed is such short notice. Your shop was able to get us in and get parts overnighted so we could be up and on our way in the next day. We were fairly shaken by the whole incident and one of the first things we were asked is whether we were both OK. Your staff showed concern and was sympathetic of our situation. You provided us with professional and expert care. Thanks, Rimrock Subaru.

Debbie Shinler

I had previously left a bad review because of lack of communication for my STARLINK update. The dealership addressed my issue and fixed the problem. They did everything I asked. I appreciate them helping me.

Jordan Miller

AMAZING!!!!!! Had the best experience at the Subaru dealership in Billings MT! Donavan, BDC associate was so helpful, and informational. He helped us work through a big discussion for a full time college student. They all made me feel safe and comfortable with what I felt was a big purchase. I would recommend anyone to stopping by and see what they have to offer! Thank you guys :):)

zane edick

Never left with a car but the experience was great. Art took care of me the whole time and was incredibly patient and helpful. Was willing to bend over backwards for me to get a new car. Absolutely recommend Rimrock Subaru and urge anyone wanting to buy, ask for Art.

jesse kinder

The service department is outstanding!!!!! have you seen that service drive? its huge and clean, not like pulling into any other dealership in this town!!!! and a free car wash when its open its a great touch!!!!

Brandon Lange

Review is exclusively for the SERVICE DEPARTMENT. They were very helpful and professional, the work was completed quickly, and they really went out of their way to make sure all recalls were fixed properly. Unfortunately I have not had the same experience with the sales department. I would rate their sales and management at 1 star.

Laura Parks

I found my new to me 4 Runner at Rimrock Subaru! The staff was very friendly and helpful! I really appreciated their service! I would go there again! Laura

Jesse Grandy

I leased my 2020 Subaru Forester at Rimrock Toyota with the great sales staff, Trey and Henry. They accommodated my every wish including color of Crimson Red Pearl, that they imported within 24 hours from out of state dealership. Trey carefully explained all the new technology with great patience to a senior buyer! They made it all seem easy and I am thrilled.

Val Hansen

Scott Johnson at Rimrock Subaru took very good care of us during the process of buying our new Outback. He was very informative and instructed us on all the operating requirements. Everything was done quickly, kindly, helpful and the whole staff was very professional. We still have our old 1991 Volvo that we bought new but the new Outback is a whole different kind of car driving experience. Love the lumbar adjustment and with all the air bags and being rated a 5 star in safety in the crash tests makes us feel more secure. The Outback has the highest clearance for traveling in snow, love the back up viewing on the screen and also the Sirius Satellite Radio is great. The ride is smooth and love the high gas mileage.

Joshua Hahne

I took my vehicle in for a recall and an inspection. I asked if I could visit with a technician and was told yes. I watched 3 technicians come and talk to the lady and not one came and talked to me. When my vehicle was ready I was told I could only talk to one but he was in training. It would only have been 5 minutes of conversation. There was no report of the inspection either. When I asked about it was just fumbled words. So So experience but nothing great.

Peter Michelotti

It is with the greatest pleasure that we commend Russ Palmer, James Mill, and the rest of Rimrock Subaru for a very satisfying car buying experience. We now have a brand New Subaru Outback because of the dedicated team of professionals at Rimrock Subaru. We had been contemplating getting a new SUV for quite sometime. When we arrived at the Subaru Dealership we were met by James Mill and his great demeanor and personality. He patiently and attentively answered our many questions . He was able to back up his informative facts about the great abilities of the Subaru Outback with written documentation, and very convincing video tests of other brands of SUVs versus the Outback. After we test drove the Outback, every point and feature was explained to us clearly and concisely by James. His patience and enthusiasm were a pleasure to be around. After our purchase, James invited us to call or come in, if we had any concerns or questions. We are overjoyed with our new Outback and with everyone at Rimrock Subaru.

AJ Nielsen

The building and service was wonderful with one exception. They told me the what would be an hour and a half. I wasn't updated and wound up waiting three hours, before anyone spoke to me. Everyone was nice but I would have appreciated an update.

Steven Hunt

My girlfriend and I were frustrated with finding a vehicle to match our growing joint family but stay within our budget. Brady was a fantastic salesman who didn't make us feel rushed or overwhelmed with the process. Danny the GM worked with us to make sure we weren't getting in over our heads and made us feel happy and comfortable with our final decision. Thanks guys, we will definitely be back when we are ready for our next vehicle!

Michael Weber

Overall experience was good. Satisfied with car. It was frustrating the car was not detailed when I bought it. It was dirty inside and was a turnoff. Now i have to schedule time with Carnu, an additional hassle as i went there and detail was literally out to lunch and no one around to help.

Kay Howard

Driving from Montana to Tennessee and needing my first service, we called on a Friday mid-afternoon and was very pleased to find we could get our Outback serviced on Saturday morning. Wonderful service people and would highly recommend. Thanks, guys!

Patricia D

April19th I brought my Subaru in for recall work. I required a courtesy ride to retrieve it. The young man that came for me was very polite and personable. He even opens car doors for ladies! I’m sorry I do not remember his name. It says much for the quality of your employees.

Rebecca Narmore

The service department was quick to assist me when I arrived. My oil was changed and my car washed and ready to go. Jenel was great and even took the time to give me an estimate to replace my damaged windshield.

Sarah Skelly

Needed a reliable car to drive across the country after totalling mine. Easy transaction, great deal, friendly staff (shout-out to Alec). Happy to have purchased my new Subaru at Rimrock.

Lori Galt

We had to get our Subaru towed and it was the easiest fix ever. I was called every time they needed an ok to fix something with the car. Ms Jannel was absolutely wonderful.

Kirsten Pett

I have always had positive service at the Subaru service department. Janelle was great about communicating with me, and she was always professional and attentive. I wish they had more of a selection of coffee creamers in their waiting area, but once I was sufficiently caffeinated, I could even let that pass! Lol

Victoria Porter

Rimrock Subaru always takes good care of my car. There were a few problems the first year I owned it (2017) which they resolved to my satisfaction at no charge. Living in Montana is a bit hard on windshields and they've replaced mine three times (two at no charge under the insurance I purchased directly from them when I bought my car). They provide shuttle service to wherever I'm going while they work on my car and even picked me up at a nearby grocery store after I finished my shopping when my car was in for an oil change and tire rotation. My car gets washed every time it's in for service which is the only time it gets washed because I'm too lazy to do it and driving back roads in MT just gets it dirty right away after washing..

Julie Southers

Amazing service by Matthew Eagan. Was upfront and honest and listened to what we were looking for in our price range. Made sure the car was in great shape and went above and beyond. We will be return customer’s

Ian Stewart

Arthur and rimrock went the extra mile with my sale. They delivered a Subaru on flatbed to my house nearly 6 hours away which was fantastic. They also took on my not so easy request to have the spoiler removed from my new STI...that didn’t go great to be honest. But Arthur is continuing to check in and make things right with the spoiler which is great service. I would have been easy to disappear post sale and leave me hanging.

Colin Buck

Doug is the only person I trust to vehicle shop with! Hands down the best sales representative I have ever worked with! If you are in the market I 100% recommend Doug! He helped me pick out my 2019 WRX and I absolutely love it!

Dean Kozlowski

Jenelle was very friendly & helpful during the airbag recall. I live 4 hours away and they graciously hooked me up with a loaner vehicle. Thank you Rimrock Subaru & Jenelle!

Kyleen McLaughlin

We bought our first new car here just recently and the experience was FANTASTIC!! Chris, Lauren, James and the whole crew at Rimrock Subaru were amazing and made the whole process so simple! I would recommend anyone in the area go here for their next car buying experience!

Jillian Dechen

Very kind and attentive - was there about an hour and a half with 3 Golden Retrievers, all staff were really nice! My car was fixed good as new. Jeorge was very kind and helpful.

James Fuller

I needed a key a fob made for a used Outback I had purchased. They got me right in, cut and programed the key. It was great service with very pleasant people to work with.

Maureen Clark

Jason Dalgetty helped us purchase our Subaru Outback today. He was very nice, honest, listened to our questions and helped make our experience positive. I would highly recommend Jason as your go to guy! Thank you for making this purchase smooth.

Linda Daigle

Salesman/ staff very knowledgeable, no pressure, extremely helpful. I walked out knowing I got a great deal on a wonderful pre owned , like new Subaru Forester. I think I'm going to love it.

Jeff Pugh

Drove from Bozeman to Billings to look at a new Forester Sport and trade in my old Outback. The people at Rimrock (Doug, Brady, Ken & Crystal) were great to work with, they were open and honest, mentioned possible upgrades but respected my response and did not keep trying to get me to purchase upgrades and were willing to work with me. It was the best car buying experience I have ever had. If you are looking for a new Subaru - I would encourage you to give Rimrock Subaru a call!

Barbara D

Prompt professional service. Demonstrated caring about me as a customer.

Anthony Drahos

Great quick and friendly service. Dropped my vehicle off at 9:30am and picked it up at 5:00pm after having several services completed

Jude McTaggart

I thought Arthur and Ryan were finominal. Ryan really had my best interest at heart. We clicked ya know? The financial chick I was , I don't know how to say it. I had a broken foot on a scooter, felt she seemed inconvenienced as I would have preferred not to move. It made me feel so guilty that I did schooch to her office. I will say she was empathetic. With that said, I don't want to hear that everyone is new and learning, whether they r or not. I felt this was unprofessional on her part. With that said, everyone, including her were very dedicated to their positions. One thing that really bothered me, I wanted to put all on my AMEX for point purposes. I understand scamming, but Ryan verified plenty of funds in my account. This is not fair to customers. Again Ryan , I'm your biggest fan.

john w

nice car. beautiful new building. suboptimal service dept. glitches in the past with service always covered and cared for by management. does not appear to be true under the new management. door latch broke and door wouldn't closed. appt set up that saturday so part could be delivered. car promised at 0930 so i waited. not ready until 1230. frustrating! then, i had to set up another appt as the panel was not replaced correctly and latch worked but not smooth. latch still not smooth but i was told it was 'perfect' and i chose not to bother with it further. i had my airbags dealt with under recall/warranty about 6 months ago. the airbag light stays on intermittently since. becoming more common so i called to discuss and set up repair. was told that it'd probably be $250 and not covered by the recall/warranty. it was related to the airbag issue and i asked why it wouldn't be covered. i was told it wasn't. i asked the service manager to call when he got time. at 3 days, no call. i will not be buying my third outback here. customer service seems to be a low priority. not going to buy out of state and deal with the service department we have here. Recently returned for one more try with service department. The store has new management apparently. Marked 100% Improvement and service. This is more when I expected. Very happy

Amber Wiedmier

This dealership was amazing! So happy with the purchase of my new Ascent. Kayla was so knowledgeable about all the features. Great place to buy a car!

kylefaulkner2004

I am a business owner in Great Falls Montana and Traveled to Billings 3 months ago to buy a 2011 Chevy Silverado 2 wheel dr.. Over the phone with dealership I agreed to $13999. I drove down on a SAT. Once I arrived I waited 45 minutes and once the contract was infront of me they had already added the extended warranty which made the vehicle $16999. I was desperate bc my previous vehicle was totaled and I was so busy with work I needed a vehicle and rimrock was the only place that reached out to me to get into a truck. The finance manager basically said he could care less if walked out. I signed and drove home with the truck 30 days after having the vehicle I sent notice that I wanted the warranty cancelled. I called 20 + times. I was passed on to 20 different voicemails. I spoke to 10 different people. I have been calling and calling and have been ignored. Finally a month ago I got a manager to send me cancellation form and I sent back over a month ago and here 30 days later I'm still being ignored when I call the dealership. I called the company who deals with warranty and they said until the dealership cancells it I'm screwed... UPDATE: RIMROCK SUBARU HAS REACHED OUT TO ME AND MY GRIEVANCE HAS BEEN SETTLED. TY

Tommy Pouttu

January 21, 2021 If you ever want to be treated decently at a car dealership, go to Rimrock Subaru and visit with Ryan Rodgers! The coolest guy that has served our country, turned damn good salesman. It doesn't stop there. If you need any sort of service, Manager Kevin Good has hired a girl named Irene Feeman as one of the best Service Advisors ever! All I can say is you have to call or stop and see for yourself to check out an incredible experience like I've had this month with all three of them! Tommy Poutto. Nye,Mt.

Cindy Collins

James Mill is the best salesman I have ever worked with in my life-time of car buying. He never tried to push me too hard and never gave up on me even though my test drive was in June and I didn't buy a car until this week. Rimrock Subaru should be very proud of his professionalism and persistence.

Sharron Hoy

Very helpful. Service was closed but the sales person (Mel) fixed the squeaking in my car while the other salesman-Frank Samdue (couldn’t read last name) showed me around at a possible trade in. He respected my ideas of thinking about it and didn’t pressure me. He showed me only the cars based on the features I wanted.

Alan Schuyler

Great experience—-everyone was enthusiastic, professional and courteous. A welcome circumstance in these uncertain times. They threw in a car wash!!

Kristi Schmalz

I absolutely had the BEST experience at Rimrock Subaru. In the past I have avoided Rimrock as a whole but Rimrock Subaru has truly went above an beyond and will be my go to whenever I am in the market for a vehicle. James Mill was the BEST! He made everything super easy for me and found exactly what I was looking for and in my price range. I highly recommend James Hill and the entire staff at Rimrock Subaru!

Cheryl Miller

I absolutely love dealing with Rimrock Subaru, I've never dealt with a better group of people.

Trey Hinton

They were amazing and treated me better than any dealer I have ever been to. They were very transparent and accommodating to my needs. This was the best experience I've ever had at a dealership!

Shania Justice

The General Manager here at Rimrock is hands down one of the best people I have encountered. Went and got an airbag recall fixed here, ended up having a broken windshield when i got the car back from them, let them know, and whether it was my fault or theirs, they agreed to replace my windshield.

Al Bloomer

Brady Wagner is a " rock star". He was patient and extremely helpful. We will refer him to all our friends who are in the market for a car. Thank you.. Al & Carol Bloomer

Robert Cartwright

Irene was my service advisor for my oil change and inspection on my 2020 STi today. She was knowledgeable, answered all of my questions, and was very kind. The facility is clean and sophisticated. I will be returning!

Cadence Maliawco

I love my Subaru Impreza. It is very reliable and the all wheel drive makes it very safe on the snow covered or icy Montana Roads. The car heater is amazing and heats up quickly so I never get into a cold car. I also have a remote start and I love that option so I don't have to go outside to start my car to defrost it. The car offers the option of Pandora for Music and this option is helpful to keep my hands on the wheel the whole time. I love my Subaru Impreza and I would Suggest this model to anyone. I haven't been disappointed by it once.

Kim Wright

They took very good care of me and worked extra hard to get me on the road. I really appreciate the extra effort put in by the whole team! Thank you!

Melody Heide

Staff very helpful, friendly, pleasant. Had recall to take of for Infotainment Center. Took only a short amount of time. Was embarrassed to bring in my Crosstrek cuz was so dirty. Had tried to get it washed the day before but lines into car washes too long. Imagine my surprise & delight when my car came back to me washed/vacuumed! Yay!

Deb Gardner

If you want to have a great experience purchasing vehicle, see Chuck Cashmore. He was great. Very knowledgeable and was not at all pushy. Has a good sense of humor. Highly recommend Rimrock Subaru and their very capable staff.

Q Yao

The best dealership we ever visited!!! On top of the reasonable sale price, the manager/sales rep would do everything to make sure you get the best deal possible! Happily brought home a nice 2019 Subaru Ascent AWD Premium on the first visit!!

Dawna Webster

Wonderful service and communication by Jesse! They have a great team of people and this includes the shuttle driver who was such a peach!

Daira Moore

I bought my new to me used Forster here this morning, and had a great experience! Chuck Cashmore was fantastic and very helpful! He wasn't pushy at all, he found me exactly what i needed/wanted and worked w/ my budget. Very great customer service!

Karma Mitchell

I want to thank Scott Johnson for putting me into my dream car. I wasn't even planning on purchasing a brand new vehicle when I stepped onto the lot but we met Scott and test drove a 2016 Subaru Cross trek and I fell in love. He worked with us to get us into the new car with a comfortable and affordable price. He is wonderful to work with and very informative I will never buy a vehicle anywhere else or from anyone else. Thank you so much for making me feel like a million bucks in my new car, and I will for sure make the drive from Minot to purchase another vehicle from you!

Mike Hecker

Service was done in a timely manner. Employees were friendly. Nothing extra done here. I have had my car serviced at other Subaru dealers, and my car was always vacuumed and washed. Not here.

Jake Goodrich

Great team down there! thank you to everyone! One more wrx back on the road!

Bethany Hapeman

I got a New 2017 WRX and LOVE it! Our sales man was Clay And he was absolutely wonderful through out the whole process. They definitely made us feel comfortable and appreciated from the minute we stepped on the lot. Clay is very knowledgeable about Subaru vehicles and could tell me everything there is to know about the WRX I purchased. I highly recommend them for your next purchase!

Kentaro Smoots

I had a great experience with Rimrock Subaru, they did not have the vehicle I wanted readily available, but the internet sales manager Kyra was great to work with and kept me updated on the inventory coming in. The GM Danny seems to have a remarkable dealership. I would definitely purchase a vehicle from them with no hesitation!

Hayley LePiane

When I needed a diagnostic tests and overall maintenance check done on a used car I was wanting to buy, the service department was very helpful in letting me know if the car was worth buying. I greatly appreciate the help.

Tracy Wood

Jesse was so great to work with! He wasn't pushy and was very knowledgeable. Everything went seemlessly. I'm super happy!

Laura Gastineau

strongly recommend Rimrock Subaru in Billings MT. We came in with extensive repairs needed on my vehicle. George, Service Mgr, gave us a loaner Outback to get home to Bozeman. George, connected us with Brady, Salesman, and they worked hard to get me into a new 2018 Crosstrek; and paid my loan off on my vehicle. I put downpayment of what repairs were going to be; on the new vehicle. Tony and Curtis, Finance Dept were very helpful in walking me through the paperwork process; and even got my payment down from what was originally quoted. Curtis and Brady followed through with making sure I got a new Temp Tag, as needed to get my Registration done. This was due to extenuating circumstances - everyone worked right with me, and I will be forever grateful; and a lifetime customer of Rimrock Subaru Billings MT. Thank you all for giving me peace of mind. This is my 2nd Review... Brady went above and beyond to get me approved and refinanced with Chase Bank. My lease was going to end, and he put together a package to help me get approved for refinance of my Subaru Crosstrek. I am grateful for the peace of mind I have now that I own my vehicle and can go forward knowing I have my vehicle for as long as it will keep starting up and taking me places I want to go. Thanks to Brady and Rimrock Subaru , and Chase Bank.

nathan turner

Update to review as of 3-21-19. While the initial service was great and the salesperson was great, these guys dropped the ball overall. First I couldn't believe the ridiculous $700 dealer doc fees, never have I seen them so high. I let it slide as I got a good deal on the car. They had to send me with a demo plate as they couldn't give me a TRP when I bought the car, something about it already had one attached to it, idk. Whatever, got the demo plate and was on our way. Couple days later they mail me a TRP. Then the time comes that the TRP has expired. I call a couple days before this to find out what's up with the title work. I have to leave a message with the finance/title person. He never called me back, just emailed me another TRP. I email him asking why another TRP and where is my title paperwork, he never answers me back. I give them a couple more weeks, call the dealership again and talk to another person in finance/title. She couldn't find any record of me purchasing the car. Calls me back and says it will go out today. I ask if they are sending it to the right DMV, she says yes. Nope, they sent it to the wrong DMV. After 2 months and poor communication on their behalf, I will finally be able to get the car registered. I won't buy another car from Rimrock. ORIGINAL REVIEW 1-26-19. Saw vehicle posted online and contacted the dealership. Was coming from out of town so wanted better pictures and more info on the car. Was provided with several good pictures and more details on the car. Even though car had a lot of interest from fellow buyers, dealership held car for me until I could come up and inspect and drive the car. Car was as described. Customer service from the salesperson was excellent.

Alan Cindy Sword

Laraine has been so helpful and sweet, i can't wait to meet her Wednesday to pick up our 2018 Subaru Forester. I shopped online and she responded immediately. She's been a pleasure to work with, and i want to finish the process with her. She deserves the credit. Not anyone else. She's a delightful young lady. Cindy and Alan Sword

David Willard

Outstanding in every way. The personal attention shown to myself concerning every facet of my vehicle gives me a "warm fuzzy" feeling! I will use the Subaru Service Dept for all of my vehicles needs.

Weston Adams

Fast, easy, straightforward process. Thanks Desiree and Brady.

ALLENE K DANA

Always a pleasure to do business with Rimrock Subaru. Brought my Forester in for service. Was finished in a timely manner and the staff are always friendly, polite and professional.

Coleen Kolbeck

I am so thankful for the opportunity to share my experience with Rimrock Subaru. Tyler Hall went above and beyond to help me into my new to me vehicle. Thanks to all who were involved.

LaCinda Galloway

I bought a new car from Chuck Cashmore. He was great to work with and went above and beyond to give me a good deal. He followed up to see if I needed anything else after the sale. I had a hassle free buying experience and would definitely shop at Rimrock Subaru again.

Kimberly Kunckel

Luke Dovel & Chris (the sales manager) were AWESOME to work with! They were very patient, kind, and had great senses of humor!!! I would highly recommend these fellas at Rimrock Subaru. If you’re looking for a new or pre-owned vehicle, don’t pass these guys up!!

Whitney Huffer

Thank you all for the special care taken to ensure that my family’s car buying experience exceeded our expectations. Timely, fair and really listened to our specific concerns.

Edward Hammerly

The Team at Rimrock Subaru is wonderful and pleasant to work with, always smiling. I highly recommend them to anyone looking for a vehicle.

Dale Richeson

On my way to the hardware store I stopped in at Rimrock Subaru to get some in-person information about the Subaru Forester which I had been researching on-line. The team of Scott Edwards and Tony Lagaly were exceptional and a few hours later I became the owner of a new Forester. In a world where customer service often seems absent from our retail experiences Scott and Tony are shining examples of what we should expect. And, really happy to be a new Subaru owner & looking forward to years of driving enjoyment.I

donna dawson

Clay Green is the consummate professional and down to earth at the same time. I just bought a Subaru yesterday and the experience was easy and stress free. I love my vehicle and would recommend Rimrock highly.

Storm Yetter

BRADY, (salesmen) was AWESOME!! He answered ALL my questions. Made me feel very comfortable. I'm telling everyone about Rimrock. Everyone there was very friendly & helpful.

Bob Dogg

They don't list car prices on their web site - you have to provide them with your email address and full name and telephone number to find out how much a car costs. I called them instead and the salesman told me he had to go talk to his sales manager to get prices. He did call me back quickly. They obviously don't understand how to use the internet to sell cars. If I had had a price first, I would have known which car I wanted to test drive instead of having to waste time calling.

David Cellan

They got the work done in a timely manner and at the estimated cost. However, no car wash or a rain check for one later

Lily Z

Jason was very patient, friendly and professional! He explained things clearly and helped us identify a perfect vehicle wanted to buy. Would recommend anyone who wants a Subaru to see Jason!

Cathy

We LOVE our new 2016 Outback Limited! Chuck Cashmore, our wonderful salesman, was so very helpful, and pressure-free. Our experience was comfortable. Chuck was attentive, and we have a beautiful, wonderful new car. I am a Subaru convert, and will definitely buy from Rimrock Subaru again. Thanks, too, to Richard Marciel for being so professional and informative. We'll be back...some day!

Kelsey Whisler

They got my car in and out with the recalled parts. I asked them to change my oil and they did that as well. I have had my oil changed in different parts of town, and they didn’t charge me an arm and a leg. Normally, I have paid over $100 everywhere, but they charged me $70 for synthetic oil and my car has never sounded better. I will be going to Subaru from here on out. Thank you guys!

Maria Olmstead

Thanks to Art Smith and Trey Hinton for getting me set up in a brand new Subaru! Art was my original sales contact and Trey delivered the car. Both of them have also been helpful answering questions, even beyond final closing.

Cindi Goffena

Henry was very good to me and very helpful with my specific needs. Brady is very knowledgeable and incredibly efficient. Thank you Rimroock Subaru!

Travis Barrick

We are beyond impressed by the customer service at Rimrock Subaru. We texted our salesman Doug Caviness at 9:46am on a Saturday about a reflector that had come off our Subaru. He responded only 3 minutes later that he would order it right away and have it mailed to us. You don’t get that kind of customer service and dedication at any business anymore!! It’s great knowing that we are well taken care of at Rimrock Subaru and that Doug Caviness goes the extra mile for his customers!! This is the kind of service that will keep us with Subaru for life! Thank you Doug Caviness and Rimrock Subaru!!!!!

Jason Neavill

Irene was excellent to work with . Very knowledgeable and courteous. We are from out of town (Sheridan Wyoming) and she took care of our situation very quickly. Thank you- Jason

Robyn Weber

Yesterday we purchased our 2019 Subaru Outback from Rimrock Subaru in Billings. Our salesman Brady Wagner was fantastic and so knowledgeable. Great car, great purchasing experience. Get yours today!

K Morris

Rimrock Auto Body (I’m Automotive) repaired my car after an incident with a deer. They did an incredible job, and got it done before it was promised. It’s like it never happened.

Keleena Frickel

I was just going to check out what vehicles they had on the lot, but thanks to Jason, I am walking out with a beautiful 2019 crosstrek! I wouldn’t have done it without him. He was very down to earth, patient, and very professional. I would definitely recommend Subaru if you’re looking to buy a car! Ask for Jason!

Aric Carpenter

One of the best experiences I've had with car buying, especially since everything was done over the phone! Laraine responded to my internet inquiry within minutes and was incredibly helpful, knowledgeable, and accessible throughout the entire process. I'm sad to see my WRX go but I'm definitely excited for my new Crosstrek! Thanks again! Definitely recommend buying from Rimrock Subaru!

Bethany Keeler

I had a delightful experience buying my new 2016 Outback here! Scott Johnson was very nice, polite, and knowledgeable. There was no pressure from him or Sam and John in finance was hilarious! I absolutely love my new car. I didn't think I would like the Outback but would purchase this car all over again. I will be buying future cars from these men.

Denise Moore

Brady Wagner is the only HONEST salesman I know. He never rushes you into a decision. He is EXTREMELY knowledgeable. Most of the other salesmen are always asking him as many questions as the customer.

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