Reviews of Lithia Toyota of Billings. (Car Dealer) in Billings (Montana).

Lithia Toyota of Billings

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332 Comments

Car dealer

Toyota dealer

1532 Grand Ave, Billings, MT 59102, United States

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Information of Lithia Toyota of Billings, Car dealer in Billings (Montana)

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Reviews of Lithia Toyota of Billings

Timothy Harris

Purchasing a car from Lithia Toyota was for the most part was a smooth transaction! Our dealers name was Shane! Shane was friendly, kind, easy to talk to, conversational, direct, straight to the point, and he tried to give us the best options and info he could with the vehicles he was showing us!! We looked at three different vehicles before we decided to purchase the Honda accord. The car windows were not tinted. We wanted them tinted so Shane called and made an appointment for us at a place here in Billings to have them tinted two days after we purchased the car!! We also need a rain guards and we had the rain guards ordered and an appointment made in the lithia’s service department to have them put on within the week after purchasing!!! The price of the car was below market value which made it a better purchase on our end!! I would definitely recommend Shane if you were out there trying to purchase a vehicle. I would also recommend Lithia Toyota just because of the fact that it was a decent transaction with us purchasing a new vehicle!!! We all know how stressful purchasing a vehicle can get and this seem to be the least stressful one within purchasing vehicles in the past. So I just want to give a huge shout out to Lithia Toyota and Shane our dealer!!!!

Mel-Mel H

Hands down the best car buying experience I've ever had! I wanna say a massive thank you to Larissa! She was the nicest person my husband and I have ever spoken with about cars and the car buying process! She asked us all the right questions and really helped show us the best option for what we wanted. She was knowledgeable and all around a wonderful chick! From walking in, to test driving and signing paperwork, we couldn't have asked for a better person to help us. She even texted me a day or so later checking in to see how the car was treating us! I mean, if thats not amazing customer service! Now I have the car I've been wanting and all the help and support we could need from the entire Lithia Toyota crew! Worth every second and penny spent. I will definitely be recommending this dealership to anyone I know looking to buy a car.

matt banning

Lithia Toyota is great! Just took in my new Lexus RC350 for a regular service appointment with Josh and it was so easy, the team only took 2-3 hrs to complete the service. Great communication! This is the 2nd car I've entrusted to the care of Lithia since moving here 3 yrs ago. I tried a few other shops but was having a hard time finding someone who could do competent work on my 2000 Mitsubishi Eclipse GT(original owner) & was beginning to give up hope. In desperation I reached out to Lithia & and made an appointment with Joey in the service department. The welcoming atmosphere of the service dept. was a refreshing change from what I had been running into. Joey and Ron have taken great care of my car, both of them were familiar with my vehicle which made me feel great and Ron's work on the car has been top notch. Redid the suspension, replaced Fuel pump, starter, struts, shocks & power windows. Joey is also excellent at communicating/coordinating the repairs necessary, no surprises!! I definitely recommend Lithia to my friends when they ask.

Earl Atwood

Great service at Lithia today! Robert at the service desk was excellent, and I really appreciated Isaiah showing me what was going on with our heater. They repaired it quickly, too. I needed a shuttle, and Evan got me there and back when I needed.. safe and courteous driver. You guys are pros. Thanks. Earl Atwood - Fishtail

Perry Lee

Lithia Toyota service department is filled with happy capable persons. They are extremely helpful and if you can believe it happy on the job. I would feel right at home recommending Toyota service dept to any and all family, friends and acquaintance. The people there are professional and cordial. Thank you Lithia Toyota take a bad day and making it better. Perry Lee

David Brown

Purchased our new vehicle from Kristen Paulsen as our salesperson. Shared photos of our trade-in and negotiated the price of our new vehicle via text and phone. Drove 3 and a half hours to close the deal. Everything was as negotiated and stress free. Everyone we dealt with was polite and professional. Great experience. Cannot recommend more highly.

Karla Monteith

I can always count on Joey, Robert, and others that help us with our cars. We are maintaining a 2014 Toyota Tacoma pickup and a 2014 RAV 4. The vehicles are still running smoothly. They help us know what needs to be done to keep them in tip top shape. I am so glad that I can trust them to give us great service! Thank you so much!!

Jerry Capellen

I found a pickup I was interested in on CarGurus that was at Lithia Toyota. I called and talked to Matt about it and set up a time to look at it on a Saturday. He told me someone else was coming the same day to look at it too at a later time. I got to Lithia and the other guy had shown up earlier and decided to buy the pickup. Matt was very apologetic and said he would call me when they got another like truck in. Two days later he contacted me about another one that had just came in on trade. I returned to Lithia Toyota the next Saturday. I looked the pickup over, took it for a test drive, and decided I liked it. We worked out a deal that we both could live with and I bought it. Matt was probably the best salesman I have ever dealt with. No high pressure, easygoing, courteous, professional, and knowledgeable. I wouldn’t have a problem dealing with him or Lithia Toyota again. I would definitely recommend both to friends and family!

Michael Sharp

The staff was great, you could tell they were wanting a sale, but they weren’t pushy. Offered car fax information, any noticeable issues with the car was marked down as part of the sale to be fixed, and were able to make adjustments to better fit us financially.

RamelaRuth Harmon (Ramela Harmon)

I had heard a lot of bad things about this car dealership going in so I was very skeptical, but there was a vehicle here I wanted to check out. I fell in love with the vehicle and was able to test drive multiple times, they even let me bring it to my mechanic to look at it. My mechanic didn't do an in depth look at it so we didn't notice it had a bad battery which kept dying shortly after I bought the vehicle. I contacted the salesperson who helped me and they were wonderful with getting me set up with their shop to get the battery fixed for free. If I had had to pay for a new battery right after buying a car I'd be pretty upset and have buyers remorse, but they cleared away any doubts about them. I highly recommend Larissa, she was super nice, friendly, professional, and helpful. I really appreciate how she responds to my texts about services they have even after I've purchased. I thought once I purchased from a dealership I'd be ghosted, but they didn't let me down and made me feel like a person, not just income that they need sell a car to and kick to the curb once they got the sale. Again, if you go here, ask for Larissa!

Debra Garton

I had not purchased a new car since my Corolla in 1998. Things have changed a lot since then! TJ worked so hard to help us find the car we wanted. He was patient and knowledgeable taking time to show us how to use our new Rav. We couldn’t be more pleased. Thad was extremely helpful walking us through our warranties and options. All in all we left with our new car so happy we were working with Lithia!

Walter Kemp

From scheduling my appointment to the appointment and after, my experience was excellent. I really enjoyed the digital system for reporting to me what had been found with the inspection and allowing me to choose what I wanted to have corrected.

Rob Tracy

I felt the people I dealt with were excellent including Rashon, Levi, Brittany and Norm. Most of my business was done over the phone. There was good follow up too. The day of closing Levi picked me up at my hotel and the rest went like clock work. I asked Rashon, my sales associate, in advance not to have any advertising (license plate frame or decals promoting Lithia) on the car. However Lithia license plate advertising was on front and back when I picked up the car. I believe you should ask the new owner in advance before doing it. However, if you want a new owner to advertise for your dealership, I would consider compensating $50.00 a month and rest assured you’ll get some takers. The car was also suppose to come with a roof rack. I ordered door edge protection and winter floor maps too but non was in stock. No biggie but a sale of approximately $1,000 your parts department lost to Kalispell Toyota. Kal Toy had all these items in stock with the exception of the front and rear rubber floor mats which they ordered and had for me the next day. All said and done, Would a buy another Toyota from Lithia. Yes I would. Rob Tracy

Terri Thornell

I took my car in because there was a bad vibration, one of the tires I thought. They looked without an appointment and found frozen snow and ice in the wheels, Fixed it within a couple of hours. Great service.

Colleen Smead

I ordered a specific vehicle which took some quite some time to get but there was constant correspondence keeping me up-to-date. Terence picked me up at the airport and it was all done quite quickly and thoroughly. Terence was GREAT

Alvin Tam

Decided I wanted a Tacoma and ran into Koby on the lot. He took the time to make sure I felt welcomed. Made the process feel like I was just hanging out with a friend.

Chris Wood

Robert in the Service Department is AMAZING! Wonderful service and will be a long-term customer. Lithia Motors makes the Ressler chain look horrendous.

Logan Siblerud

I was very impressed with their services. I bought a truck and Edward did a fantastic job helping me throughout the process.

William Pronovost

I have been dealing with Lithia Toyota for 16+ years. I have purchased several vehicles from them and have had all my Toyota’s serviced there. I’ve always been treated very well. The service department is exceptional. I highly recommend Lithia Toyota for all your vehicle needs.

Stacey Taylor

The service gentleman by the name of Robert is amazing! He always goes beyond the call of duty to make sure I am safe on the road. The care and listening attention I am given while I’m in the store, is extraordinary. Thank you Robert and Lithia Toyota of Billings

Heather Askvig

This last year has been a rough one for me and vehicles but Lithia Toyota in Billings has made a customer for life!!! They helped get me into a vehicle that was very much needed and it was a car that I absolutely love!! They have provided great customer service and I would totally recommend Goin to them for your next vehicle!

Steve Dolgner

The entire process went well. My sales rep Levi was very friendly and informative. True pleasure dealing with him. Finance manager Norm made the buying process non stressful and easy. Thank you!

Debra Jones

The service staff at Lithia are always wonderful to work with and my last visit met all my expectations. They accommodated my schedule, kept me informed, and worked efficiently. I trust them completely.

Lucy Hutzenbiler

You were great, kind and friendly. I didn't feel like i was pressured to buy anything. They listened to what i wanted and helped me figure it out. They even helped me get the payment I wanted with an extended 2 year warranty.

Mykale “Kale” Hartman

Kristen was amazing! My husband called to see if they had any new 2023 toyota camry coming in. She reached to me via text message after speaking to my husband. Sent me everything on the car. I was able to put down hold money for the car to show up in 2 weeks time. During this time she got everything ready for me so I could get the financing for the car from my bank. Car came in right on time. Showed up to the dealership and got nothing but the best service from Kristen! I love my car!

Julie Holzer

After being mildly frustrated with service at Lithia, I was super impressed with the service from Robert and Tony. I needed a tow from Red Lodge which was easily accomplished by Toyota Roadside service. Communication was great, the repair was simple, and completed the next day. Hats off to Robert and Tony.

Mark and Karen Andersen

Service was great. There seemed to be confusion about the courtesy shuttle. I had planned to use it, but it never came back so I just waited the 2+ hours. It was no problem.

Eric Hendricks

I enjoyed working with Robert. My issue was quickly identified and corrected. Also a couple of maintenance items were pointed out that got taken care of at the same time.

Troy Kane

Super fast oil change and service. Very friendly every time I am in. Own two Toyota’s from that dealership. They treat customers well and are professional.

Steve Knudson

Robert takes care of all of my family's car needs. He is very professional and trustworthy. Highly recommend Robert at Lithia Toyota of Billings service center.

Mary Lawrence

Granted I was in a hurry, wanting to trade in a lease with a little boo boo on the right back side. I had some meetings in Billings and I gave them the information and no one got back to me when I got back to bozeman. I went to Ressler Toyota in Bozeman and they bent over backwards for me and I drove away with a brand new highlander.

Mike Benedict

Fast service and had no issues, but Josh was very good and provided a good explanation of how the vehicle is performing. Will definitely be back and would certainly recommend them.

Courtney Young

Kristen Paulsen is the nicest saleswoman to work with ever! Highly recommend her for all your needs at Lithia Toyota.

Micheal Yakawich

Joey, Joseph and all the staff were and are always exceptional. They are polite, professional and has the best interest of those who come for service. Thank you!

Henderson

I bought a vehicle here last Saturday and the buying experience was long and tedious and stressful but in the end I enjoy the vehicle that I had purchased and enjoy the care and service I ever seen since then and he the issues that I have found with the vehicle granted it was a used vehicle so there was boundary issues but I was guaranteed services for free for its for a year plus an extended warranty of an additional 3 years so all in all of my experience was a 4 out of 5.

Destiny Davis

I bought a 2012 dodge durango. I have no issues with it. Carl was a very good sales person he made sure I loved the suv and made sure it was running good.. I went through the car wash with it and the windshield started to leak and I took it back to them and told them what was wrong and they fixed it with no issue I would buy another vehicle from them very good dealer ship

Ronda Cromwell

I had my oil changed (for FREE) on my new Toyota 4-Runner which I totally LOVE!! There was a recall so they fixed that at the same time. I needed to be at the hospital early so they scheduled a Curtesy car to be available to take me there once I dropped off my vehicle, which was so nice. I then just called the driver & he came to the hospital, picked me up & I was greeted at the service desk with my keys. The Service at Lithia Toyota is AMAZING!! Thank You for taking care of my 4Runner :)

Nick Conrad

Couldn’t ask for a much better experience. I was out of state and found a car I wanted that was due to show up in a couple days at this dealer. I worked with Kristen and she was straight forward and got me a great deal considering the times we are in. They were not stressed about me financing through my own bank- unlike many other dealers. It may have been a 700 mile drive, but it was worth it to deal with them!

Kevin Owens

I was very pleased that Lithia Toyota Billings having an allocation of 2022 Tundras. They found one for me and just picked mine up last week. It’s beautiful! My saleswoman, Larissa, was great to work with and communicated very well. Fast responses to texts. Unfortunately, the car buying experience is still a pain and takes to long. The upselling was relentless and incredibly pricey. I paid less than half of the initial extended warranty offer plus oil changes for life. Buyer beware, know what Toyota is offering for financing compared to what they offer you. Their financing rates were not competitive and I wasn’t offered Toyota special financing the first time before I brought it to their attention…. It was 3% lower. Advice, have your ducks in a row before you walk in the door.

Ross Yeager

My experience with Robert as my service advisor and Craig Jones as technician has been so reassuring to me. I knew not about vehicle maintenance but I want to know that all of my family who ride in my car are safe. They are safe, because of these two professionals.

Pam Walz

Kristen was very helpful and professional. We would choose to work with her again.

Susan Wenger

Made an oil change and tire rotation appt for my Jeep Grand Cherokee on a Saturday at noon. Got there at 1140. Took me right in. Got a message with video sent to my phone of engine as he was finishing up about what they checked and car should be ready momentarily. Was ready in just a few minutes. I appreciate Matthew and team at Toyota. Thank you for your professionalism. Won’t take our cars anywhere but Toyota.

Monica Fellows

Excellent car buying experience! Kristin was helpful and easy to work with. Would absolutely recommend Lithia Toyota!!

Elijah Murphy

Shane Reid is the best salesman at Toyota, super friend and really helpful, doesn't get pushy. Thank you Shane for helping my father find the right vehicle.

Kristian Mehling

absolutely outstanding service. TJ was a super big help. had no bad service with going to him!

Ann Hall

I have only had postive experiences with the service department at Billings Lithia Toyota for well over 15 years. This time, I needed an oil change and a computer "update," so I didn't want to wait at the shop. I left the car the night before and called when I needed the person with the courtesy vehicle to pick me up the next day. He was very prompt and personable. The car was ready, and check out was fast and easy. I usually work with Tony - he is great!

Pete C

Positive atmosphere here. Familiar faces, it must be a good place to work. Always been treated well. Confident my vehicle is serviced the best it can be anywhere. Huge tempting inventory of new and used stuff! They’ve earned their five stars.

Patse Hansen

As a woman, I appreciated being handed off to a woman sales associate. I wasn’t in a hurry and enjoyed my interaction with other employees at the dealership. Everyone was very nice and I enjoyed my experience visiting with the information desk person, my sales associate, the sales manager and closing paperwork specialist. I appreciated that they were eagerly willing to negotiate with me too. And yes, I would most definitely recommend doing business with this dealer!!!😀

Kelly Simone

The staff at Lithia Toyota has been wonderful from the purchase of my new truck to squeezing me in for maintenance on short notice. Robert in the services department and Matt in sales were great! I’ll go there every time.

Sherry Foote

Lithia took care of my vehicles needs during my visit. I even received a text message on my phone to take a look at a video of what they did and what needs attention as far as maintenance needs. Much better way of conducting business rather than approaching me in the waiting area in the front of others of what needs to be replaced. The only complaint I have is it took too long, I waited a little over an hour to get my oil changed.

Andrew Shiffer

From start to finish Matt K is one of the nicest and friendliest people I’ve met. He took everything I said into consideration when looking for a car for me. Clint was amazing and really helped me understand what would be the most beneficial move for me to make. Over all I had a really great experience

Jack Tatum

As far as car dealerships go, not a bad experience at all. We knew what we wanted when we walked in and the staff was accommodating. Not a lot of pressure or dog and pony antics. They added their extended warranty/ windshield protection to the vehicle price (which significantly increased the cost) but when we declined, they removed it without any fuss or trying to convince us otherwise. Although the current economy dictated good offers for trade-ins, I feel like they were more than fair. At this point, this is a dealer I would like to do business with again.

Jenna H.

Robert and his service department team are top notch! I always know my car will be good to go anytime I bring my vehicle in. Great customer service, good communication, very timely and trustworthy!

Joshua Cantrell

Not the fastest place in the world, but solid service and easy to get in and out of there, which is a lot of the battle! Staff is generally friendly and the place is spacious so if you do have to wait you're at least comfortable while doing so

Linda Steel

They were faster than expected, especially since I did not have an appointment. It did seem like they did less inspections than other Toyota dealerships I’ve been to (and somehow made my windows dirtier—ha!), but as it was a drop in for just an oil change I really can’t complain.

Gloria Strysick

Robert Muir my service advisor has always gone above and beyond with my Dodge Nitro. He is honest we need that as many are always all about get what we can out of the customer. Robert is the only one I truly go to with my vehicle services as he knows my Nitro. Also I had a horrible experience with Lithia Dodge many years ago and the body shop manager NEVER DID MR RIGHT and I will not go back there even though they are much closer to my place of employment.

Anthony Seitz

A dispute was handled perfectly and I love my new RAV4!!

Scott Smith

The service department at Lithia Toyota is one of the best In Billings. They communicate before, during, and after your service appointment to make sure everything that is being done to your vehicle is understood.

Jamie Rose

Between Jacob Fair and the sales manager they were exceptionally great with me. Exceeded any expectations I had. I have been dogged at dealerships in the past and this was honestly such a great experience. I recommend this dealership and this sales rep specifically to anyone.

Pamela Malek

I was in recently for regular maintenance on my Toyota Highlander. Check in at my designated appointment time was very efficient. I appreciated Robert’s comments on services that were recommended by his maintenance team. Only required maintenance was oil change and maintenance check. Overall service was very good.

Karen Youngstrom

My service adviser was very sensitive to timeliness of service and really came through on meeting my requests. I am very satisfied with the service received, although wish the pricing had been a bit more moderate, which is why I gave 4 stars instead of 5..

Andy Mabry

Seth and Shane were great to buy from. Our new car came in ahead of schedule and they didn't push stuff we didn't need, just walked us through all the options. Super easy to get a great new vehicle at MSRP. Would recommend and buy from again.

Chantel Steele

Lithia Toyota was fantastic to work with; don't bother going anywhere else. Terrance was so helpful in the process of me purchasing my new vehicle. He was friendly, courteous, and never once made me feel presured like some other local dealerships did. He also made sure I got the best deal on my trade in, and that I was purchasing a car that I would be happy in. I am not quick to make a decision on purchases of that magnitude, and Terrance was very patient and understanding. Norm in financing was also great to work with. He explained all of my options to me, again never pressuring me into buying something "extra," and was very friendly. I went in to Lithia multiple times and they remembered who I was and made me feel welcomed. I will absolutely return and I highly recommend Lithia Toyota to anyone looking for a new vehicle.

Linda Baugh

I did have to wait longer than I expected and no one told me an estimated time. I did appreciate the coupon to get my car washed at Don's Car Wash.

Rob Hagel

I like no pressure sales people Matt did a great kob

Matt

We got the car we wanted at a price we were willing to pay. There is a trick they do that you can look out for. They’ll show you your costs for a monthly payment at a 66 month loan, say 250 a month. you’ll remember the number from that 66 month payment schedule. Once you’re in the back for financing your monthly payment will still be 250 a month, but on a 72 month payment schedule. This means the price increased because a longer payment schedule means a lower monthly payment. Doc fees, or other fees will increase while you’re quickly signing documents to get out of there. You could call this out by keeping a copy or a picture of the initial document they show you of your costs you are agreeing to pay.

Lori H

Robert is awesome service rep guy! He listens to my requests for calls before repairs and do great service to my Toyota vehicles!

Mina Morse

They were very professional and fixed my battery and tire pressure issues, and also fixed some loose trim pieces.

Mark Kostinko

Always had a pretty good experience at this place and they are always very friendly but I was recently in for a lifetime oil change that went bad. When I got home from the oil change and parked in my garage I saw oil was leaking out underneath. I returned to the dealership and they fixed it but I had to clean up a big mess and am left with huge oil stains all over my new concrete driveway and my garage floor. I was told the mechanic made a mistake installing the oil filter.

Nicolette Arambula

Clinton went above and beyond to take care of my situation, not hesitating for a moment to give the best customer service and resolve the issue. I’m truly grateful as now I can drive to go be with my father. Nothing but pure professional and courteous service that I received from Clinton and Matt in Service. Thank you both so much!

Gerald Weinmeister

I had a good experience, the service department people were very pleasant and explaining to me the problem with my car . I very much liked someone calling me at home with the progress on my car also the shuttle service I received while being without a car . Will highly recommend your dealership .Thank You . .

Joyce Tippets

We had a great buying experience! Everyone was so helpful.

Jennifer O'Rourke

Buying my car was so easy and the service department has outstanding customer service.

Kendra Tarr

Chawn was an amazing guy to work with! I called to make an appt since we were traveling to Billings. He gave me his cell phone number and was super easy to talk to. He greeted us right away as we entered Lithia and was very patient the entire day. He and the sales manager worked hard to find the perfect fit for our family that was in our budget. We test drove and sat in so many pickups throughout the day and they helped us get the best deal. We now only own Toyotas and couldn't be happier. I love my new Tundra and I can't say enough great things about our experience with Lithia and Chawn in particular! Thanks guys!

Gary Klipstein

The service has been very good. Reports of problems with actually showing of the problem to both my wife and myself has saved us both money and loss of use of our vehicle. These are important factors for our getting continued service for our car, a 2013 RAV 4 and pickup, a 2001 Ford F150.

Julie Dannenberg

I always feel like a valued customer at Toyota of Billings. They were very busy in the service department, but serviced my car in the timeline promised. It was a great experience as always!

Sarah B

I can’t say enough good things about this dealership. Kelly was a joy to work with and helped me get the best deal for me. She and all employees were patient as I mulled over which car to get. They ultimately got me into my dream car. A 4Runner. My family and I have worked with several dealerships all over the US but this might be one of the best experiences. They were quick and incredibly willing to work with me on features and price of the car. Thank you so much. We definitely be recommending friends to come here.

Holly Daubert

I worked with James on a couple different occasions and he was always courteous and helpful. I ended up with a RAV4 and love it! Looking for a new vehicle? Visit James and the rest of the crew at Lithia Toyota!

Ned Cabrera

I gave this dealership my 2019 Toyota Tacoma a week ago. I say gave because I have not received any check for Lithia buying it from me. I have contacted them several times and not received any information when I will get it. I also put 1K on a 2022 tundra due in May. I have also bought 2 cars from this dealership. I am about to ask for my deposit back and go to another dealership that is more helpful to a repeat customer. Update: 2/17/22 Check is ready for pickup and truck ordered has improved by 2 months.

Shawn Howland

I went looking at Lithia Toyota for a new used reliable car and i found one =) Chawn was Awesome!!! So kind and very helpful. First time buying my own car. 4 hours later i drove off in my new car.Very Happy lady here.

Avery Howe

Nice selection of cars, salesman Logan was helpful but not pushy. Filled the tank before we left and re-detailed the car. Bought a used car, and as we were headed back to Wyoming the check engine light turned on, which is not exactly what you want to see. An easy fix, but it wasn't caught in their "inspection." Also ended up refinancing the loan, the deal they gave us was not stellar.

Leslie Watts

Toni and all Thank you so much for your quick service and support! Hands down best service center.

Diane Jeanroy

I trust Joey to guide me as to what he recommends I service ‘next’ on my Toyota in order to stay on budget. Comfort and joy! My shuttle van ride to work and back with Brian was so enjoyable. Great conversation!

Travis Dimond

The Lithia Toyota of Billings team consistently redefine superior customer service! My business depends on reliable transportation and Lithia Toyota of Billings ensures I am able to meet my Client's expectations. I highly recommend these folks - they have been treating me very well for many years!

Ryan McKinley

They need to be more upfront about up charges before you go in and buy a vehicle. Salesman said one thing over the phone, but reality was a little different. Other than that, it was a good experience.

Dave Hudson

This was our third time buying a vehicle at this Toyota location. The people from sales to signing have always been very friendly and helpful to us. Brittany Roger's (sorry if spelled wrong) was awesome. She really put in her work with us but stayed professional and awesome the whole time. I would recommend them to anyone. Thank you for the great experience.

Rosel Dalisay

Very accommodating and excellent service! We are first time buyer and has no credit limit but they gave us superb discount and great deal! They will find ways to fit your budget to your dream car. 😍😍😍 …

Nick Norton

EJ and Toni were very helpful, very professional, and very easy to work with. When me or my family buy another car I'm requesting one of them.

Susie Phares

Robert was great to deal with in service center. He explained everything really well. Very pleasant and knowledgeable.

Judy Sessions

I was treated very well on a personal level. The building was clean, the staff was cordial. I was told I needed a fuel system flush in addition to a few other filter changes. The fuel system flush was quite a big price after I looked to see what it entails. The price was $242.95 which seemed like a lot when I read what they had done. Is this a fair price for a fuel system flush? Maybe some if you could give me your opinion.

Dan Hargrove

Great service taking me to work after I dropped my truck off AND picking me up at work later. All was very nice and professional.

Dusty Ratcliff

Had a great experience recently working with Lithia TOYOTA of Billings. We were looking for a new truck and Brittany Rogers was great to work with and helped us purchase a new Toyota Tundra. She was very professional and helped us get the best price on our trade in and best price on the Tundra we ended up purchasing. Overall, very pleased with our experience and thanks to Brittany for making our truck shopping experience easy!

Josh Lynch

We loved our experience with this dealership. This is the 3rd vehicle we’ve purchased from Lithia Toyota (Billings) and they are always nice and extremely helpful. They make the process simple and stress free. Shane R. was our sales associate and we would recommend his service. Awesome experience. 👍🏼 …

Joseph Griggs (FaZeTrickzy)

Had an awesome experience with Lithia Toyota in Billings! The car we bought had an unforeseen engine failure shortly after bringing it home and the staff were outstanding in making it right. We ended up with an even better suv than the one we originally bought. Special thanks to Britney R., Mike, Norm, and Larissa, who went out of their way to ensure we were happy customers.

sharon m

Robert is an amazing. He cares for his customers. Always taking care to provide the best service.

Kendra Rhoads

This was my first experience with buying a new car. Larissa was very helpful and even met us out on the lot. She helped us get approved and was very honest and open with us which is always appreciated! We love our new vehicle and it fits our family perfectly. Thanks again Larissa!

mycoldeadhands me

North America Toyota please open a alternate Toyota dealership in eastern Montana because this one is the exact reason you guys are losing customers.

Jared Smith

Robert in the service department, has always been great to work with on our vehicles. Everything is addressed and resolved when working with him. We also appreciate his flexibility in getting our vehicles on the schedule.

Stacie Pannell

We have enjoyed our service experience at Lithia Toyota in Billings for over 10 years. Robert and Joey are professional, trustworthy and make us feel like family.

Samantha Steffanich

I was car shopping for almost 2 months and was ready to give up until I stopped into Lithia Toyota. EJ was extremely helpful and more than willing to go the extra mile to get me what I wanted while also meeting my budget. I never felt pressured to buy a vehicle and he was able to explain everything to me. I highly recommend stopping into Lithia and seeing EJ for all your vehicle needs! Thank you!

Autumn Mattox

Went along with my younger brother to go car shopping, and Lithia Toyota was awesome! Worked with Carl Stokes, and he was wonderful. No pressure at all, and got my brother into just what he wanted with no hassle. The facility was very very clean, and every staff member we came across was friendly and helpful. Would definitely recommend and will be back in the future!

John Gillespie

The 2 services (Rav and Tundra) began on the planned schedule and were completed professionally and correctly in a timely way. Working through Robert Muir has always been an excellent experience. His advice has always proven meritorious. Though we live much closer to Bozeman than Billings, we have all service done by Lithia Billings - largely because of Robert's dependable credibility.

Ty Walsh

Great location with lots of inventory. The sales team and the managers were great to work with and got us what we needed.

Ilsa Dawson

The scheduler took it upon herself to call me to get me in earlier when there was a cancellation, which worked out so much better for me. I really appreciate that she took my situation to heart. Thank you!!

Sherry Daniels

Working with Lithia in Billings has been a pleasure from start to finish. We have been pleasantly surprised with each encounter. Starting with the interaction with our salesperson, Dave and sales manager Pat, then moving through the process of the trade in and payment with Norm in finance and finally ending up with their top notch service manager, Mike, everyone took great care of us! We bought a gently used vehicle and these folks bent over backwards to make sure everything was in good shape and to our satisfaction. We could not be more pleased with the process, thank you Billings Lithia Team!

Karen Huff

It was ladies day sonI received a special price on my oil change, plus a goodie bag of special items. When I got home I received a video about my service explaining everything and how my car looks underneath. That was above my expectations!! Thank you Deryres for sending that to me!!

Carrie Ruschman

Chawn is the best salesman. He is informative, friendly, and really knows his stuff. I would only buy from him!

Will Smith

I have bought my last 2 vehicles from Toyota and if you want someone to help you and understands what you need ask for Terence Brake!! Made sure we weren't going to be pressured into buying and told use to take are time to make sure that we liked what we were looking at. I will always go there and always have him as my salesman!!!

Derrick Gratwohl

Phillip was great. Very helpful, not at all pushy, and definitely seemed more interested in finding a vehicle that fit what I was looking for rather than just making a sale. He looked at my budget and didn't show me anything that he knew I couldn't afford. I think Phillip really demonstrates that the customer comes first. I got a great truck at a great price. Much better than any other dealership experience I've had in Billings. Both Phillip and Michael were very non-judgmental with my less than perfect credit. I really appreciate how much they did to help me finance my truck. I had the opportunity today to deal with their service department after the sale and I really felt like they wanted to take care of me as a customer. They performed work beyond what we had scheduled and didn't charge me for the extra things that needed to be taken care of as part of the root cause. I was really impressed with how sensitive they were to my schedule too. Lithia Toyota is easily the best dealership in Billings. They are now my first stop for any of my future vehicle needs.

Anette Job

Kristen Paulson was great to work with on buying a new car. We had two very unfortunate events at two other auto dealers so we really appreciated Kristen. She is attentive, knowledgeable and not high pressure. If you go there, ask for her.

Fray Bustos

Toni was my customer service representative on Friday, April 29, 2022 and she was very helpful on the questions I had on my Toyota Venza maintenance sheet and always kept me updated on what was going on. I was very satisfied, she made me feel comfortable and cared about as a customer. She also informed me that I am able to reach out to her whenever I have any further questions that come up over time. Thank you very much Toni for your great customer service and expertise to me and for the maintenance of my car, as my car runs so nice now! I had a great car appointment experience!

Linda Coughin

The sales personnel were great. They were so busy we actually finished the purchase with the sales manager. The staff is excellent and the truck is perfect.

Veronica Knight

Purchased a used vehicle 6 months ago. Sometimes when people trade in cars, they are not completely honest about the issues their car has before trading it in, which is not ethically right. Well regardless, when I test drove the van, an engine light came on. I was told they would fix it as long as it didn't cost too much or they would have to get me into a new vehicle. They have honored their word this entire time. Visit after visit, and yes it has been a frustrating deal, however their service department and the sales team were extremely professional and I appreciate all they have done. I know it wasn't their fault they were stuck with a van that had these issues. Thank you to the entire Lithia team. I want to say a special thank you to Curtis and to Pat! My heater works great! :)

sara Bartholomew

Lithia did a good job with my oil change and inspection. They found a small differenti leak and let me know about it before it gets any worse.

Ramona Williams

Great service. Robert is very thorough and makes sure that service is complete and goes the extra mile for us, any questions or any needs. Every visit we have is a good one. Much appreciation for excellence in service satisfaction keeps us coming back again and again! Thanks Robert! The Williams

Susan Finn

Josh was great. We had a very good experience.

Kyle Armstrong

The salesman we worked with was great. He was knowledgeable about the vehicle and the purchase process. We would work with him again. However, the sales manager was arrogant and difficult to work with. Overall, the treatment we received was good, vehicle was fairly priced and the dealership was able to beat my bank's pre-approved interest rate by a good amount. I would recommend Lithia Toyota of Billings.

Michael Luaders

We were traveling out west and had an issue with our RAV4. We visited this dealership and asked for help. They quickly identified the problem and were able to fix it and get us back on the road in a very reasonable time. We are very appreciative, and would recommend this dealership for service on your Toyota.

Brant Knight

Great experience, was not pressured by bum rushing car salesman. Larissa was the first person to approach us and was very personable! Even after we told her that we wanted to keep our options open and left and returned she picked right back up where we left off! Great customer service!

Blue Giraffe

I waited 5hrs for something I was told multiple times was a 3hr job, they were all super nice and that is why I gave 3 stars instead of 1. I would have understood and given 5stars if someone would at least have called me and given me updated until I showered up at the 4.5hr mark wondering what was going on then having them go ask because they dont even know and having to wait 30 more minutes after that. For people who can be very understanding like me communicating is what keeps me that way.

Tad Brenden

Service was awesome as usual. Prices for an oil change have jumped dramatically though.

Shauna Miller

Clinton literally saved my life by working with me until we could reach a deal on my trade in. I can’t say enough about how grateful I am to him, Don, and Lithia Toyota. I was in a really tough situation, and they made sure I was safe and could depend on my vehicle. Thank you, Lithia Toyota!!

Teresa Cox

Lithia Toyota of Billings always wonderful to work with. I highly recommend them

Dan Cox

Update: Terrence Brake did get back to me. There were a couple bumps in the sale, but he worked hard to resolve them for me. The true test of a business is how they handle this. Many transactions go well, it's when they go badly is the key. Over all it was a good sales experience and he handled the issues that arose well. His kind of service assures me I made a good decision as to the dealership I bought from as they will stand behind their product. He was patient with my little daughter as she tagged along as well. Terrence was a good salesperson. I have called them several times to see what I qualify for. I have good income and great credit. Their sales person keeps telling me they will call me back after getting me information. They never call. When I called them back, they make up some excuse.

Forrest Guptill

Matthew was very kind and helpful in showing us our new '21 Highlander. He made the buying process very simple. What I appreciated most about Matthew was how he didn't pressure us towards vehicles that would break our budget, because of this I am definitely going to be back when it's time for me to buy a truck. You've confirmed that we are definitely a loyal Toyota family.

Marie Anderson

Everyone we dealt with was respectful and courteous and helpful. Friendly staff. Answered all our questions. Best car buying experience we have ever had. Kristen and Clinton went out of their way to be accommodating. This type of interaction is what we have come to know as the norm with all of the Lithia Toyota staff. We look forward to the excellent service you provide.

Lynda Petersen

I was treated fairly and with respect. I was able to make a deal with my trade in that I was happy with. The paperwork didn’t take overly long to complete. The salesman, John, was able to explain the basics of the new car to me in plain English so I was able to drive away confidently. I would like them to fix the car washer so they could offer free washes to their customers like many dealerships do-then everything would be perfect! I just love my new red hot Rav4!

Shane Schulze

Best service I've had at an automotive business...I took my '95 Tacoma in to have an engine issue looked at. The techs were slammed and couldn't get to it that day, but a gentleman named Jim Harmon took my name and info down and squeezed me in the next morning. I arrived early and again Jim met me. He didn't even ask what was going on with my truck, and when I began to explain again, he already knew and remembered from the day before. The techs were already working on it when the appointment was supposed to start, and Jim brought me back in the shop, physically showed me everything that was going on, and gave me an honest opinion of what to do now and what could wait. He then gave me a quote on what everything would cost and said it should be done in a couple hours. I mentioned money being a little tight and that I needed to be to work in a couple hours. He said he'd see what they could do. In only an hour I was called to the desk, was told everything was finished, and the cost of it all was $50 under what I was told. He also gave me some advice on how to temporarily fix another issue I was having. My truck seems to be running great again. I will definitely be using Prestige and recommending this business to others.

Nerissa Prescott

Wonderful place to purchase a vehicle. We’ve bought 3 here so far and have always had a pleasant experience. This time around is different though we purchased during COVID-19. The dealership was spotless, 6 feet and a barrier between us while signing paperwork was observed and separate pens were given. I witnessed the staff cleaning and wiping down surfaces frequently during our visit. They are doing a fantastic job to maintain a clean and sanitized showroom during these uncertain times. Madison Dickey and the whole team were a pleasure to work with.

Andrea Bravo

I recommend Don Speck. He was not a pushy sales man. Very nice guy and down to earth.

Missy B

If you are looking for a new or used car Chawn is your guy! Car salesmen tend to get a bad wrap of being pushy and kinda shady, but you will not get that with him. Chawn was very upfront and honest with us, super great guy. Due to our busy schedule we did most of everything over the phone. When we went to the dealership to look at the vehicle we had originally picked out, we decided that it wasn't the one for us. Chawn was very accommodating, even offering to pull whatever other vehicles we wanted to look at into the bay so we did not have to stand in the rain to look them over. You don't get great customer service like that with anybody! Lithia Toyota's selection of vehicles made it so nice to have such a wide variety of options. I feel like Chawn really listened to what we wanted and what is going to work best for us rather then "just trying to make the sale". Madison in financing was great too! He was very personable and transparent with everything in our contract. Other dealerships we have been to just point, point, sign, but not the case with Madison. Both of these guys stayed late so we could get everything wrapped up that day. Hands down if you want a fair and honest car purchase Chawn and Madison are the complete team! Highly recommend!!!

Troy Villanueva

This dealership deserves 10 stars! All my gratitude and thanks to the best salesman in Billings, Chawn Johnson! I recently bought a pre-owned Honda Pilot through Lithia and Chawn went above and beyond for me. I saw the Pilot on Facebook Marketplace I called right away and Chawn took it from there. He was knowledgeable, polite and professional on the phone. He answered all my questions (which I had many) sent photos and did everything he could to make sure I was satisfied. I drove over 7 hours to pick up the vehicle and he made sure the buying process was fast, efficient and got me back on the road in no time. Chawn, also took care of me when I found one issue with the vehicle. The financing Manager, Clinton was great as well! Once again, 5 out of 5 stars for Chawn Johnson! Highly recommend and would buy from him again. Head on down to Lithia and he'll take care of ya!

Joshua Howard

Great dealership to work with. We made the entire deal through email and text. Lithia Toyota’s staff are very knowledgeable and friendly. Most straight forward dealership I have ever worked with. Thanks for making a great deal on my new truck.

Charell Anderson

All associates were very nice and helped with my questions. I highly recommend Lithia and we will purchase from you again

JoAnne McPhail

Very good experience and dealing with Shawn. He worked very hard to help us find the cars that were not only right for us but helped us get near our price range. He was very personable and friendly. Thanks for excellent service. Also Brittney handled the financial part very efficiently and fast. Great job.

Cheryl Lambrecht

I am pleased with the service from Lithia Toyota. Everyone is always friendly and happy to help. Hearing a nice friendly & caring voice on the phone is a big "Plus" in my book. It has a nice atmosphere and is relaxing. I am impressed with their service, even bringing my car back into the shop after they were finished with it instead of me going outside where it was parked in the cold and wind. Nice touch, guys!! & very much appreciated.

Cortney Allen

We gave this dealership the highest reviews possible because of the truly exemplary customer service that we received. We were in a situation where we were losing money on our current vehicle and they worked to ensure that they could get us into the brand new truck of our dreams, even with the difficult scenario that we presented them with. My husband and I simply can't say enough about how impressed we were with the salesman that we worked with and the willingness of the dealership to work with our financial needs and not try and pressure us into a purchase that we would not have been comfortable with. We came to the dealership on a recommendation and will most certainly be passing our recommendation on to all others that are looking to purchase a new vehicle at a truly fair price.

Josh B

I love Lithia Toyota of Billings. Their sales staff is friendly and make it easy to get into the vehicle that fits me and my budget. We have purchased our last 4 vehicles from them and it has been a great experience. I highly recommend them!

paul cozino

Professional and no one else I'd trust my car too..even my truck when I owned it. Will always keep coming back

Louis Newman

Friendly Courteous staff. Work done in a timely manner Was advised of preventative maintenance that will need to be done on my Toyota in the near future. Definitely feel I get a good value for my dollar. Jimmy is a real professional. Always feel he has my best interest at heart.

Ron Grammens

My wife and I bought a 2016 Highlander last May and had an excellent experience with Jake Gruel our salesman and Mike Owenby in financing. When I decided that I wanted to purchase a Tacoma, I called Jake to make an appointment with him. Once again, I was impressed with the professionalism and customer service that I received from them. Earlier in the week, I brought my 2004 Camry in to have the shield under the engine reattached on the right side. Driving through all of the ruts on the side streets had apparently torn it loose. It was about 4:30 in the afternoon. The young lady who greeted me said she would see if she could still get it in. She came back and said she could. When she came back with my car and stated it done, I asked her how much do I owe you. She responded, nothing. It 's taken care of. This was excellent customer service and I was certainly impressed. This reinforced my decision to buy another vehicle a few days from Lithia.

Ryan Koffler

Very easy process and friendly sales and finance guy we worked with. Will definitely go back when in the market for another car.

Roberta Weninger

We bought a 2017 Chevy Silverado, Logan and Matt were great to work with and made the whole process very easy. They made sure we got everything taken out of our old vehicle and returned to us. We would definitely go back

Kylie Eufrauzino

Brittany did a great job getting me into a vehicle I love and got pretty close to the perfect price! Such a fun and personable sales person! I've always had good luck with this dealership. This was the second vehicle I've bought from them.

Kalina Perigan

From the time we pulled into Lithia Toyota we had a great experience. We were greeted by Carl Stokes, a salesman and super nice guy. We live 4 hours away from Billings and had a 2 month old baby in tow so as new parents, we were a little nervous as to how the car buying experience would go. Carl ensured the process went as smoothly as possible and was very accommodating to us and our situation. We knew the exact truck we were there to see and he quickly loaded us all up and took us for a test drive. We fell in love with the truck and decided to go forth with the purchase. There was a discrepancy between the price listed online and the price they were asking but they went ahead and honored the price we originally seen. I should add too that the finance guy was efficient yet thorough and we were in and out of there in just a few hours. I will definitely recommend this place to friends and plan to go back for our next vehicle purchase.

Debbie Dolezal

I recently had the oil changed in my car and was in and out in less than an hour. I was given the courtesy inspection report and it was fully explained to me. I was shown a 2 year maintenance service offer and decided to purchase it due to its savings in oil changes alone. Everyone was friendly and courteous. I appreciate the work they do. It’s a pleasure doing business here.

John Lamontagne

Service was prompt, professional, & personal. Will return when my vehicle needs service.

Todd Bailey

I purchased a vehicle via the internet and the experience was a first for me. I dealt with Brittany Pierce who did a fantastic job answering all of my questions and providing documentation that made me comfortable with purchasing the vehicle without driving the car. We took delivery, did the paperwork, transferred funds all without a hitch and love the vehicle. The Lithia team did a great job making sure we got everything we needed to make our decision and become a happy customer.

Brent Sullivan

Everyone was friendly and professional to get me a great deal on nice vehicle that suits my current needs. I pretty much knew which vehicle I wanted, but Max Erickson went above and beyond to make sure I was buying the correct vehicle for me; we went on a very comprehensive test drive. He also showed me a couple styles of the Toyota Tundra truck so I could compare and contrast. I was also made to feel like I was a valued customer. I also enjoyed the fact that I was not pressured in my decision.

Elizabeth Guheen

perfect, fast, easy, nice people. They were super busy early on so I came back when I could wait for a long time--and it was done in an hour!!! So happy--Billings is a 4 hour round trip from home and I prefer to get my Tacoma serviced where I bough it--so I was very happy to be able to get the 10k check up done before the weekend.

Trenay Hart

Always excellent service. Friendly, know what your needs are and fair prices.

Nathan Kolata

Kelly was amazing, she made the sale easy, smooth and painless. She wasn’t pushy, as you hear most sales people are. She worked with my wife and I and made sure we were comfortable with the numbers and the purchase. I highly recommend working with Kelly at Lithia. Thank you Kelly.

Carolyn

We had an awesome experience buying our new used Highlander with Jake as our salesman. He was great and made it a fun experience. We Love our new vehicle! Our only complaint was that the finance guy was very very pushy about trying to get us to purchase the additional warranty which we didn't buy.

Virginia Mees

The Service Department at Lithia Toyota is absolutely the best with which I have ever dealt. They know me by name, they strive to make every service appointment we have the most satisfactory as possible. We would never go to another Toyota dealer for our service, even though there are dealers closer to where we live. They are outstanding in our opinion and we are very appreciative of the way we are treated at this dealership. They have helped us out with our vehicle issues to the best of their ability.

Brady Michels

I had a great buying experience here. Chris Well was very helpful by letting me use the vehicle I was interested in buying for a few hours to make sure my family was comfortable with the purchase. Clinton Shelton made the signing easy and quick and even lowered my APR at signing! Thanks for the new truck guys, my family and are are very happy.

Annie Perez

EJ was great to work with ! Made it super easy !

travis Yow

Bought a used truck outright at Toyota Lithia. Had an issue with the remote start function of the truck but they looked at it to see if they could fix it free of charge. Great service and very friendly.

Sandra Bills

It was great. Aldo was fantastic. He knew his stuff but was not pushy. We loved. That. I would recommend any and everyone to use him for their purchase of a new car. The gal, I am sorry I forgot her name. But she handled the finances great. She was professional but easy to work with. She explained everything very well. Again I would recommend her to everyone.

Marcia Benbrook

We have to say we have never had a more knowledgeable salesman. He knew the model well, all the warranties and what came on it! He accompanied us on our test drive, helping us really put it through its paces! He could answer all our questions. He was never pushy or abrasive, certainly wanted to make a deal but approached the process professionally.

jason popelka

All the service staff I have dealt with has been very friendly. Jim Harmon and Carlos Mendoza were very helpful when I went in to get my van serviced. They were both kind and courteous. They also informed me of any cost before they did any work. Carlos is an exceptional service tech; that I highly recommend!

Mike Marshall

Great car buying experience. I just picked up my new Tacoma today and couldn't be happier. All of their staff have been helpful. In particular, Greg's knowledge of options and helping me customize my truck with aftermarket parts was fantastic. Everything was straightforward and no runaround. I highly recommend them.

Cody Parade

They started on my scheduled maintenance at the appointed time and finished a bit before they said it would be done. Robert was friendly and professional, seemed like he liked his job and wanted his customer (me) to be happy. Great waiting area, too. Great service.

Q

Jake and Michael from Lithia Toyota are honest and strait forward to work with. It has been a pleasure to do business with them and both are knowledgeable and trustworthy. As you know Looking to buy a new vehicle can be stressful, but I highly recommend these people on the Toyota sales team and would buy from them again!

Dan Lutke

Bought a Honda Pilot last week and was my first purchase at Lithia Toyota. Overall, it was a pleasure to deal with these folks. My salesman, Alan, was great through the entire process. All I ever desire from a car dealer is honesty, and Alan exemplified that. Talking numbers was also a pleasant experience and while I expected to spend the entire afternoon at the dealership hashing out the specifics, I believe it took under 3 hours, which is record time for me! My only gripes were I was told that I would be receiving 4 oil changes a year instead of 2, and I was never offered a full tank of gas upon leaving the dealer. I thought that was pretty standard everywhere.

Whitney H

I worked with Carl Stokes today and he was the absolute best. Not only did he get me the deal I needed and could afford with a trade, he was super friendly and made the whole experience easy. He was easy to trust and made me feel comfortable and important. Thank you!

Lynda Reese

I was in and out in a timely manner even though I did not have an appointment.

Sarah Malli

Purchased two vehicles from Lithia Toyota and both experiences have been amazing. Norm had his work cut out for him. He gets a financially-devastated, recent-divorcée showing up with a hail-battered overworked Sequoia and a decent paying job, who probably looked as though she was going to screamball at any moment. He asks about what I want and how I’m going to be able to pay for it in a respectful manner, straightforward without me feeling an ounce of sales pressure. I feel like he wants to help me out if he can, but that he’s not going to put me into a situation where I’m going to be more stressed. This is how I felt the first time I purchased a vehicle from here, and the expectations that I have to not be treated like an emotionally labile, simple female creature were met before, during, and after the sales- both times. The service department staff are beyond awesome. They made it funny when i brought in my car because I just know it’s going to blow up when the check engine light came on (I think the 4Runner had like 12k miles on at the time) and were soothing as they informed me I simply forgot to close the gap cap all the way. Sure, I waited that day for a few hours because I understand there are people with appointments but my concern was taken care of that day. I’ve traded in vehicles because their service department were condescending or didn’t take my concerns seriously. Look, we females ARE emotional creatures and that’s a good thing to understand when dealing with us. Never have I felt like an inconvenience at Lithia. Silly, sure but never like I was wasting their time. I asked for a Highlander with leather seats and remote start, Toyota Care and lifetime oil changes, and an affordable payment. I asked this on a Saturday afternoon, and received exactly what I asked for by Saturday night. The paperwork process was as simple and straightforward as that stuff can be. Norm did all the leg work, even texted reminders to me 😂 which kind of makes him an honorary new Gramps that we will have to make cookies for. Well, minus the remote start which is being installed today as part of the deal. Where Norm really goes above and beyond is he was able to get me a loaner vehicle so I can run around and pick up my girls after school. Today is a bitter Montana cold day (okay it’s not THAT bad but too cold for them to walk). So there’s my review. I highly recommend this dealership team and Norm has a customer until he retires....and even then, I’ll probably ask his advice with future vehicle purchases.

406rebranding Richard E Grimm

Amazing service. Never been a huge fan of Toyota until we got a Camry. Great driving, economical car. We went to drive the other day and the key would not turn. Look online for solutions and first and cheapest solution was to get a factory key cut from vin. We explained the situation to the dealership and 2 of the techs come over to our house to look. They raised the car up with a jack and turned the wheels. Viola' key turned. They didn't charge a cent for the service call. It sucks that this situation happened, but we are grateful for a company that stands behind their product. Lithia Toyota went above and beyond. Thank you.

Noreen Lee

Very Helpful! I didn't have appointment on 1/2/18; but called ahead and asked if they might be able to fit me into schedule following another appointment that day. Checked schedule and said sure come on in. I was informed I could wait or they would give me a ride if necessary. When I arrived, they had time then and worked me in for oil change right away. Everyone there was very polite & kind, Work completed quickly. Very Happy. (I had to call because the screen on middle of the dashboard was different than normal... I hadn't noticed it when I left... clear concise directions were given to me and problem was solved quickly without having to go back).

MIke Getlinger

E.J. Ross really worked with my son and I. We were able to trade in our car and guided to remain within our budget. What a GREAT experience, Thank You!

Adam Kaemingk

We are over 300 miles away from Billings and nervous about buying a car from a few pictures online. After putting in an inquiry online I was given a call back within 30 minutes. The next morning I had a 5 minute video of the car, pointing out all of the good things, and also some of the defects or blemishes on both the interior and exterior of the car. There were NO surprises on the car when we drove 5 hours to pick it up. It was great buying experience.

Sally Paulos

I was fortunate to be able to work with Sales Professional Brittany Pierce at Lithia Toyota of Billings. Ms Pierce is extremely knowledgeable and patient. She was very respectful and I felt no pressure to buy. With her advice I was able to order a 4Runner equipped with everything I wanted. I feet that the employees of Lithia use teamwork to educate and support the buyer. I am extremely pleased with my experience at LIthia.

Miles Marvray

The service was perfect! Edward Ross knows his stuff and helped me find the right vehicle from a very optional list. I am extremely satisfied with the service provided! 5 stars for sure!

Jeff Grovijahn

Scheduled an oil change at 08:00. Greeted at the service door by a courteous employee. Team was ready and service was provided promptly. Summary of safety checks were reviewed with me by Robert. No issues needing attention. Was out the door and on the road by 08:45. I was treated well and made to feel that my time was valuable also. Jeff Grovijahn

Nate Church

I was very pleased with my experience with Jessica Simpson. This was by far the best experience I’ve ever had buying a car. She was patient and answered all my questions that I had. I also felt like I got an exceptional deal on the car I purchased. I would recommend all my friends and family to work with Jessica if they are in the market for a new car.

Emilee W

Bought a 2016 Toyota Tacoma from Patrick at Lithia. Not only did they treat us exceptionally, they worked with my husband to send pictures, specifics, and beat any other price other Toyota dealers offered. They were genuinely amazing people. A couple days after we bought the truck they followed up with us and enjoyed hearing how much we love it. We highly recommend this dealership anytime!

Angela A

Amazing service! I was told of all the horror stories about buying a car. Not at this Lithia! Everyone was helpful from start to finish.

Maggie Willoughby Ratliff

Lithia Toyota of Billings has been exceptional from the moment we set foot in the store to see about getting a new vehicle. Always supportive and encouraging while working diligently to get us into a reliable vehicle while utilizing the best interest rate. We have loved our new car and we’re super impressed with the included maintenance package every 5,000 miles. When you drive as much as we do it is a real blessing. Thank you for your commitment to customer service.

Thaddeus Lesnik

I dropped off my car for an oil change an help diagnosing some irregular engine hesitations. The service adviser was cheerful and very helpful. Right away he asked if I would be staying in the lobby or if I needed a ride somewhere. After getting my order written up and calling for the shuttle driver, I was told I'd get an update on the status. Updates were provided at the end of the day and the shop requested permission to keep my car overnight to try more diagnostics because the stalling happened only one time. The next day I picked up my car. The explanation was linked to bad fuel and I was advised to add some fuel cleaner and run some premium fuel for a few tanks. After all the diagnostic time, I was charged for only the oil change. The service was great and they provided solutions which worked for me at an affordable cost.

Josh W

Got my new Tacoma here. Truck is awesome, salesman kept good contact over phone and all the paperwork was waiting for me right when I arrived. Signed and drove off the lot, no BS or wasted time. Awesome experience, first time working with a dealership.

Chuck Hingle

The dealership contacted me about an appointment by email and reminded me twice. The day before the appointment the service department called me (while I was driving in my Avalon) to remind me again. I realized then that I had a conflict so the caller switched my appointment and sent me confirmation of the new time. I arrived on time and was asked if I needed a ride to my office but declined when it would take 45 minutes to an hour to do the work. It took 35 minutes. Now that’s good service!

Michelle ray

Great experience… drove to Billings from Hamilton Mt . Met with Levi ordered a 2022 rav 4 with no pressure he took the time to listen to what I wanted . Would highly recommend this young man and dealership

Joan Griffith

Was able to get car in for same day oil change. Staff friendly and courteous. Checklist indicted everything was in green but rear windshield wiper is totally worn out and needs to be replaced ( have wiper in car just haven't replaced yet) which is why only giving 4 stars Appreciate friendly service there though

Renee Bulatowicz

Robert Muir has taken care of our cars for many years and always provides great customer service. He is very conscientious, hard working and pays attention to the details. We were thrilled when he returned to Lithia - we always feel very comfortable he will make sure our cars have the necessary maintenance and are going to be reliable. Thank you, Robert!

Julie McGinnis

Aldo Rowe was great and helped us get the exact car we wanted. They gave us a fair price on the trade in and even sent us 2 more sets of keys after everything was said and done. Nice because we were a little shocked at the $250 price if we would have had to pay to get more made. Aldo sent us the keys without us having to say anything. Having all our financing set up ahead of time through Billings Federal Credit Union also helped things go smooth.

Marvin Stewart

Waiting area is comfortable. Accompanied a relative to get a truck serviced & the experience seemed to go as expected. Process was done rather quickly. Staff were helpful & knowledgeable. Building is clean. Bathroom was stocked & fresh smelling. Pleasant visit!

Tamara Wheeler

This Toyota dealership has the best service department I have ever encountered. I had a headlight that was burned out. I needed it repaired in a hurry. They had it installed right away. They didn't even charge for the labor. They also found that my rear tire was flat. They repaired it and again didn't charge anything for labor. The manager, Richard was courteous and so were the mechanics. They even worked past closing time to help me on my way. Thanks to all of you for your help. I know this is the place we will go to get our next Toyota car.

Cortni Cross

I recently purchased my 5th vehicle from Lithia Toyota of Billings (2020 Hilghlander XLE) and I can't say enough wonderful things about them. First, Kristen Paulsen is the only sales associate that I will work with. She is incredibly knowledgeable, doesn't pressure you and only wants what's in your best interest. Patrick ONeill has been the sales manager for each of my purchases and he truly goes above and beyond. Not only have I bought 5 vehicles, but Lithia Toyota of Billings has also purchased two additional vehicles from me outright. Knowing I can go somewhere I trust and work with people who have my best interest in mind is a weight off my shoulders. When you need service, Robert Muir is your go-to! He is always available to advise me on what is most important for my vehicle and makes sure my car is well taken care of. I couldn't leave a review without mentioning Mike Cleveland, Service Manager. During a very unfortunate situation with one of my vehicles, Mike took the absolute best care of me. To say he exceeded all my expectations would simply be an understatement. Not all dealerships are created equal and to say Lithia Toyota of Billings outclasses any other I've worked with would simply be an understatement. Thanks Kristen, Patrick, Robert and Mike for taking such great care of me!! ~Cortni

Mari Kiesling

This was smooth and easy experience. I live out of town and searched the same car at multiple dealers all over the state. This dealership hands down provided the best customer service over the phone but also had the best price of all the dealers I contacted in the state. I highly recommend this dealer to anyone interested in a new car.

Susan Fachini

I was not pressured and allowed to look at the vehicles without being if I was going to make a purchase that day I had conversations with Jerry, my sales representative who allowed me to ask questions about the vehicle and explained the differences between the different models. It turned out that he saved me about $4000.00. I was pleased with how I was treated and would recommend Lithia Toyota of Billings.

Richard Pike

We bought a 2012 Sienna and had a great experience. We traded our 2003 Expedition and were really happy with the deal we made until I get on here to post a review and see my old vehicle for sale at almost 3 times what I given. As for our new Sienna we love it and so do our kids.

Lani Monical

I was able to drop off the night before and one of the sales reps helped me get my keys and information all documented and secure. I received a call the next morning when complete. Didn’t take long. They did forget to reset my maintenance light but they called me to confirm everything was good and said to stop by anytime and they would reset it for me.

Cathy Ritter

I have had the same service manager at Lithia for the past 10 years. He knows me, knows my vehicles and takes care of them well without charging extra for things that don't really need to be done (like many dealerships do). One of the main reasons I keep buying Toyota vehicles is because Lithia's service department is so dependable!

Nathan Marraffino

Original review see edits below Those place is terrible. They don't answer the phone and they sell broken vehicles. I will say they are tying to fix one of them but all their doing is a bandaid on a bullet wound. Wasting both of our time and money by not just doing an actual repair. I have a 65 mile drive one way to get to them and I'm getting a little tired of this. Edit: 8/23/18. I'm going to leave my original review intact because I don't take it back even if I turned out to be wrong. Keith called me and we worked out a solution to the problem. It's an on going situation so I'll update the review and the star rating as the situation is updated. Edit 8/30. Work order shows that they did and fixed more than they needed to. Seems to have solved the problem plus some. No one can figure out what is wrong with the second vehicle but they tried on that one at least. I really appreciate them fixing the problem though I still think it shouldn't have been there to start with, not on 2 vehicles. Hopefully they check their used stock better in the future. Still would recommend shopping there even with the issue I had.

aj siguenza

Always been great since day one and of getting my car serviced here. Recently moved here from SC and the experience has been exceptional. The wait time was decent and their inspections are great! After moving to Bozeman I still manage to service my car here at Lithia Toyota of Billings.

Amanda

Both Gary and Kristen were exceptionally wonderful at the Billings Lithia Toyota. Gary was very humble, knowledgeable, and patient with all of mine and my husbands's questions we had about the vehicles. Kristen was very, clear, professional, and easy to talk to about our finance needs/wants. I would recommend both of them to anyone who's looking to buy!

Sandy Hall

Coming from Bozeman, where our local Toyota dealership is disappointing to work with, I am so happy we contacted Lithia for our new lease. Norm was professional, knowledgeable and worked with us on all our requests. I highly recommend Lithia and, while it is a little less convenient to go to Billings, we will continue to do business with them in the future; it makes a BIG difference!

Joshua Heirigs

Came in on the tail end of a vacation trying to get back to Minnesota. I needed to drive 15 hours home the next day. The service and help I received there without being able to make an appointment was not only quick and efficient, but also done with great quality. I was very impressed.

Jesse Swenson

Great experience! Easily one of the fastest trips in and out of a dealership. The staff was very efficient and great to work with!

Debbie Champion

I hate car shopping and dealing with car salesman, but the team that worked with me at Lithia Toyota Billings was absolutely amazing. They did everything they said they would and more. They even went a step further and helped us refiance our other car. I absolutely am thrilled and can't say enough good things about the team we worked with. My next cat buying adventure will be there again.

Roger Nummerdor

Once we decided on what brand of car we were interested in and we looked on line to learn more about the Toyota Highlander we stopped in to look. Don our salesman welcomed us and asked what we were looking for. We looked at both used and new as well as test drove both. Don answered all of our questions and added many details we did not pick up on. Good experience for a person who does not like to buy cars. Thanks

Paul Brown

John Bennett is a true professional. Not once did he pressure us in buying. He listened to our concerns and needs and stayed with us through the process. I appreciate his attentiveness in making our purchase with Lithia Toyota a pleasant experience.

Kendall Hartman

Prompt service, checked brakes as asked, fixed protective seal on front fender and even found another bubble on mirror protective seal that needed repair. Robert Muir is always knowledgeable, very thorough, and always looking out for me as a customer. The repair and lube staff have always been the best.

Jake Burridge

A sales rep named Christen Paulsen helped me to buy a 2013 Toyota Tundra, I live a few hours away from Billings so we had to do most of the dealing over the phone. She was very straight forward and worked with my needs. I would recommend her to anyone. The Finance Lady was very nice and helped also but did pressure me into buying some product that i had no need for. I would have been happy with it all if they threw in a Free Ball and Hitch. All in all it was a great place to spend my money I would recommend to anyone. Thanks!

Shirley Brock

My husband and I felt like we were their only customer while we were purchasing my Toyota Highlander. Jerry McKeen spent time with us going over everything the vehicle had to offer and took us out on a test drive. Both he and Patrick O'Neil worked diligently to find the exact car I wanted and came through with flying colors! When we went to pick up our car, Jerry spent 4 hours with us going over everything and how it works. We were totally impressed!

Sarah Shugart

Quick, professional and polite. I went in for an oil change and asked them to check the tire pressure as well. After they were done, I noticed the tire pressure light on my dash was still on. I asked them to check the tires again. The tech was quick to respond and doubled checked all the tires, but the light was still on. Then he checked the spare, that fixed that problem! Who knew the spare had a sensor? These guys did! Good job!

Lily Walker

If you are in the market for a new or pre owned vehicle this is the place to be! Not only is Toyota a great product but the employees and staff are great to work with! Kelly Navarro is one of the awesome sales associates and will go to work for you to get you into the vehicle that works best for you! Highly recommend her and this dealership.

Collin Harrell

The staff were very professional and did whatever they could to help with my needs. This is my second vehicle I have purchased from them and I had the same experience both times. They helped me find a vehicle within my budget and that fit my needs. They also helped me get my monthly payments to something I could afford. I will continue doing business with them for any vehicles I purchase in the future.

Gary Cox

We have purchased multiple Toyota’s over the years and each time has been a great experience. Don Speck is our go to guy and he does his best to make sure we get just what we want. You can ask for a better manufacturer than Toyota.

Christin Shorma

Matt was great to work with! He wasn't pushy, and is very knowledgeable. We traded in our car for an almost new Rav4, and were pleased with the entire process.

Corrie Siler

Just had the greatest car buying experience. We had Madison Dickey as our salesman and he spent hours with us while we looked at vehicles and discussed payments. He was amazing. Anyone looking to buy a vehicle and enjoy the experience should go see Madison.

Millie Hoebelheinrich

My daughter and I went to look at vehicles. We had a wonderful experience starting with our salesman Thad Lange who treated us so well and took exceptional care of all our vehicle needs, going above and beyond what was expected of him. Then Norm in the financing department very nice and friendly making us feel like we knew him for a long time, to Patrick the sales manager who was such a pleasure to talk to. If you are looking for a new or used car go see Thad Lange and tell him Millie and Marcie sent you. Tou will not be disappointed if you go to Thad Lange. Millie and Marcie

Sarah Moyer

We LOVE Lithia Toyota in Billings, MT. We don’t just love the fact that they take care of our vehicles so well, but they take care of us. Robert provides exceptional service. He is like that old school mechanic that your grandpa told you about, honest, fair, and thorough. Nona Bonnie is our kids honorary grandma so much so that other customers believe we are related. The relationships the staff at Lithia have built with us are akin to family. We will be customers for life and recommend them every opportunity we get.❤️❤️❤️

Tucker Stewart

Working with Clinton Shelton and Terence Brake was great. They got me into the car I wanted, and really pulled out a great price for me. If I had to just rate the salesmen, I would give them 5 stars all around. I took off a few stars due to the car (used) not being detailed before I picked it up. The cars alignment was also off, making the steering wheel off a bit. The interior of the car had dog hair, rocks, and smudges from the previous owner still. The exterior wasn't polished and waxed, there was also noticeable residue on the hood and doors.

Xander Kraft

Bought a used Tacoma from them. Matt was incredibly helpfully and made the the whole process less stressful. He got me a great deal and made me feel he was there to genuinely help me find what I was looking for

Jacob Myers

I wouldn't say that my experience at Lithia was bad, but I wouldn't say it was good either. I scheduled an appointment to test drive and see a vehicle that was under $10,000. My sales rep. was Kristen. She was very nice and answered all my questions that I had about Lithia. She was patient with me and gave me all the information I needed and wanted to know about the vehicle. When it came time to talk about the vehicle, I wanted to negotiate price. They were asking for around $7000. I researched the car's worth/dealership marking price beforehand and it was estimated around $4500, give or take (KBB, Edmunds, truecar). Kristen and I came up with a number which was $5500 but we ended up not changing from the $7000. They wouldn't even shoot me any other offers later on in the conversation. Which was a shame since I was willing to put a large down payment (in terms for the cheap vehicle) and leave with the vehicle. Anyway, I would suggest Lithia to those who are looking to lease/buy a more expensive investment. They are very professional and the services they provide can be worth it. But for those, like myself, that are on a budget due to college/etc, I would suggest going somewhere else.

Dawn Larimer

The service personnel is very friendly and knowledgable. The service tech went above and beyond to fix my issues.

Coleen Miller

Stopped in Billings MT Lithia dealership on Oct. 4, 2018 what an awesome dealership! Lily Aimone one of Lithia Toyota’s sales associates is very efficient and so easy to talk with. We never felt pressured or talked into making any deals. Lily never rushed us made us feel like we were a waste of her time. Corey Fischer Sales professional was also amazing and took the time to speak to us and work with us. I highly recommend going to Billings MT. Lithia Toyota for your next Toyota purchase

Mike J

I was in the market for a new Tacoma and I started calling around. I called some dealerships in South Dakota and I wasn't too impressed with their service. Finally I called Lithia Toyota and Terence answered the phone. He seemed very interested about what I was looking for and was prompt with trying to find exactly what I needed. I decided to drive three hours from where I live to test drive the cars with full confidence I was going to get helped based off of my phone call with Terence. When I arrived James and Terence both helped me, they made me feel like I was the only customer there. The experience was awesome, they got me a good deal on the truck. The finance Manager, Michael was awesome at explaining every detail and answering every question I had. I have been recommending everyone I talk to to go see these guys!

Julia Marsik

I purchased a 2012 4Runner this past summer. Greg Bryan was my salesperson and he was very helpful and informative. The entire sales team was incredibly accommodating and worked together to meet all my needs. Overall, the experience exceeded my expectations and I highly recommend Billings Lithia Toyota.

gilbert Packineau

Service at Lithia Toyota Service Dept. is always above mediocre. When we bring our vehicles' in for service we can rely on the best mechanic work in Billings. If we need the shuttle during our preventive maintenance service, we are treated with respect and courtesy.

Leah Waggoner

I loved the staff here! I came in with a car I had bought from another dealer less then two years ago, and had had nothing but problems with it! I was so scared going in agian after the terrible experience I had with the last dealer I had been to! They were amazing and fixed every problem I had and answered every question. As a young woman with no real buying experience or car knowledge. I would have no fear going in to see them again! Love the Rav 4 they sold me!!!!!

Carrie Mcculloch

Thane Lange was not a "salesman" , he wasnt pushy, he was fun, knowledgeable, and really cared about our concerns for our family. I told him exactlt what we wanted and he made sure to meet and exceed all of our expectations. We had so many laughs and the car buying experience for the first time was enjoyable. Highly recommend him for all of your car buying needs.

Walter Whistling Elk

A really friendly and kind place to purchase your next vehicle ,they go above and beyond to get you into a vehicle

Jessica Bulluck

We just recently bought a Ford Escape from Lithia Toyota. Our precious car had been totaled out with hail. We were not looking to buy anything too expensive and that was not in our price range. After looking at different places, we were not happy with the how pushy other places were being and they were trying to put us in cars that were out of our price range. However, we got in contact with Clinton at Lithia Toyota and he treated us right from the beginning. He worked with our price range and never made us feel uncomfortable! We were in and out with our car faster then I ever have been in a dealership. I would recommend Lithia Toyota for your next vehicle and I wouldn't want to work with anyone but Clinton Shelton! Thanks Clinton 👍🏼

Lacey Smith

I've bought a couple cars at lithia toyota and I only get them serviced there. They always do a great job and they are very thorough. :))

Lindsay Blount

I have purchased two cars now from Lithia Toyota. One being a Nissan 350z and another being a Hummer H3. I always had the best costumer service, which is nice considering I am a 23 year old female so normally walking in to a dealership they just don't give you the time of day all they want is the sale and throw terrible numbers at you like your some idiot. Lithia is NOTHING like that. From my sales man, to the financing dept. ( who might I add always has gotten me amazing rates ) all the way to the service guy Jim. I can not express how amazing this dealership has been to work with, I would recommend them to everyone and I will always continue to do my business with them in future years.

Elizabeth Almann

The service department at Lithia Toyota dealership - Billings, MT - went above and beyond to fix a problem I had been having with my car's electrical system. Everyone I talked to, from the staff at the auto parts counter to the service manager and the mechanic were knowledgeable and friendly and willing to help me find the most timely and cost-effective solution to repair my car. I was pleasantly surprised to find that kind of service at a dealership - not what I expected at all! I would definitely trust them to maintain or fix my vehicle in the future.

Carl Fall

I recently had work done on my truck at Lithia Toyota and had a good experience, my truck was done earlier then they said it would and I even got a ride to a store while I waited.

Janet Stahl

Always so kind and efficient. It's so nice to have a trusting place to have my car serviced. I purchased it here and can say it's the best car I've ever owned and the excellent service just adds to the experience.

Tammy Evans

We like working with Rick Nickels. He's honest and will get the best possible deal for you. We have purchased two vehicles from him that we have been very pleased with. He has lots of experience in the business. Thank you, Rick

Mystic Studio's

Thank you Max! Customer service was wonderful and it war a real pleasure to work with Max. Brittnee was as well a very nice though I worked with Max, she was very insightful as well. The honesty alone is enough to give Max a 5 star rating, but his service went even farther by making a trip to our house at our request to get paperwork finished. The Lithia in Billings Montana has some great people working for them.

Fred Mikat

Terence was superb, being both knowledgeable and solicitous. Brittany in finance was gracious and super efficient. And the manager Clinton was warmly professional and accommodating! Thank you for taking such good care of us!

Dustin McCubbins

Don't pre pay for oil change. My girlfriend got a car from there and we did. Had a set appointment and it took two hours. We parked in the back lot and watched it get ignored after we ate lunch.

Rodney Biorn

The only problem I saw was the mechanic working on my car was slowed up by the snap on salesman watched them thru the window and car could have been done sooner. Every time the mechanic was trying to get to work on the car he was distracted by this salesman no blame on the mechanic I once worked in a tire shop in California and the tool salesmen did the same thing to us. So not a big deal today but if I would have been in a hurry or happen to someone else who was in a hurry then it could have.

Don or Rebecca Hardy

In years past I was sufficiently displeased by the Lithia/Billings sales staff that I purchased a RAV4, an Alavon, and a Land Cruiser -- all new -- from Toyota dealerships in Powell, Great Falls, and Bozeman. However, my most recent Toyota shopping experience in Billings was refreshingly different. I received a reasonable offer on my trade-in and a fair price on the new car. Our salesman, Rick Nickels, was outstanding and exceptionally knowledgeable about the new car. He was generous with his time and didn't pressure us in any way or resort to those tired and annoying old tricks of the trade, such as demonstrated in the movie Fargo. On the day of purchase we were advised of service and extended warranty plans, but weren't badgered to purchase them. Thank you for treating us respectfully and fairly.

Alan Anderson

My daughter, Rose got me interested in reducing my carbon footprint. That process led me to consider a more fuel efficient car. Research showed a Prius would be my best choice. After several visits and test drives, I was really excited. The Prius is a time tested piece of technology with rock solid reviews! Now for the best part. The Lithia staff are excellent at customer service, making sure that my wife and I were comfortable and understood every step of the sales process. When it got to be suppertime and Bettys blood sugar was starting to drop, Our sales professional ordered supper for us! Yes, I am impressed! We did choose the oil change and extended warranty package. I usually decline any extended warranty. Betty liked it. Happy Wife, Happy life. In closing, I can feel apprehensive about being taken advantage off during car deals. I feel very satisfied with the cost/Trade-in and all the Lithia staff . Sincerely, Alan Anderson

Jennifer Morgan

I had a very positive experience at Lithia Toyota. I had a very respectful and kind Salesman by the name of Aldo Rowe. He was never too pushy and told me everything that was expected of me and left nothing in the dark. Thank you Aldo for great service from start to finish. As long as I'm in Montana I'll be going through Lithia Toyota.

Therall Hadley

Easy online scheduling for a 30,000 mile maintenance appointment. Easy check-in on arrival. A call about detailed services for the 30,000 in about a half hour and all services completed in about 2 hours. Couldn’t be easier. Cool job Lithia!

Dyan Carlson

I cannot begin to express how pleased I am with my experience at Lithia Toyota of Billings. From the first contact with my salesperson Brittney, who was amazing and knowledgeable, I knew I was in good hands. She listened to what I was looking for and really busted her ass to find me the right match. When the financing I had brought became problematic, Jhevon McMillan, Finance Manager, came to rescue and treated me with the respect and professionalism that was lacking with the other finance company. I have, and will continue to recommend everyone to Lithia Toyota of Billings. Thank you!

Robert Beleele

It was a pleasure to have my vehicle serviced by a professional. The video inspection was a welcome addition and nice to see the safety inspection completed proficiently

Jay Bueter

Use them for regular service. I am always satisfied with the work. One thing they can improve on is timeliness. Every time it takes forever. Over two hours for a scheduled oil change.

Phil Tuccillo

Jim Harmon was great to deal with, on both occasions he was friendly, knowable of the work being done and very helpful with getting me a loaner vehicle. It's customer service like that that makes me want to come back to Lithia Toyota to buy all my future vehicles.

Brian Donahue

The service team was efficient and got the work done in a timely manner. The service consultant explained everything at pick up. However, when he explained that my Tundra will need a major engine repair ($1,800) down the road, due to a manufacturer problem with sealing a cam, I was disappointed in Toyota. The truck only has 74,000 miles and shouldn't have such a major problem.

JenPetritzPhoto (JenPetritzPhoto)

I worked through internet sales, and Kristen Paulsen was awesome!

Montana Santa

This review is by Kathy Wise, as I am the one who usually takes our 2010 Prius in to Lithia for routine servicing. At the last couple of oil changes, it was noted by whoever did the oil change that my back wheel brake pads were showing some wear, and perhaps I might think about having them replaced. Anticipating a long road trip soon, I therefore made an appointment and took my Prius in supposedly to have the back brake pats replaced. Anticipating it might take a couple hours, I went to a nearby coffee shop to hang out. About a half hour later I had a call from Thane, who I think is one of the service managers. He said his mechanic had done a thorough check of the back brakes, and saw no sign that the brake pads needed replacement. He asked what made me think they needed replaced...I told him that some wear had been indicated at recent oil changes, and it was suggested I look at replacing them. He said it is extremely unusual for the brake pads in a Prius to ever need replacement, and he himself had never seen that happen. He explained that the guys who do the oil changes aren't the same guys who do the actual mechanical work, and that the mechanic today who looked at my brakes, said they are fine and don't need to be replaced. I thanked him for being honest with me and saving me the nearly $300 that I had initially been told after the oil change would be the cost of replacing the brake pads. This is just another reason why I like Lithia and their employees. They easily could have replaced the pads and charged me and I would never have know the difference. They have always been upfront with me and worked with me to resolve any concerns that arose (and there was only one, several years ago, that was resolved very satisfactorily). I think they want to treat me well, to keep me a customer, as eventually I may want to update and buy a new Prius from them!

Thomas Lyman

Had to get leaf springs replaced after a Toyota Recall. Called Lithia and scheduled for the next day. An hour and a half later, it was done. Very efficient and friendly service. I highly recommend Lithia Toyota. Their Service Department is excellent. 5 STARS!!

Wendy S.

Lithia Toyota is the best at customer service and car maintenance. They are professional but personable. My family has 2 vehicles that are Toyota and a daughter who will be getting a car soon, we won't go anywhere else. Great place for all your car or truck needs. Thanks Toyota for making this retired military family feel at home.

Kevan B

Our company has purchased both a late model used truck and a new Rav 4 from this dealership. Our salesperson for both was Greg Bryan. We found him to be attentive, knowledgeable as to the dealership's inventory and helpful as to what would best meet our needs. We feel that we not only were treated fairly but got great deals on both.We recommend him and the dealership highly!

Jonna Cox

This is the third purchase we have made from Lithia Toyota. Terrance & Patrick are great to work with, they make the process fun and personal. They have made us loyal customers! Mike in the finance department was also easy to work with and explained things clearly. We will use them again!

Karen Tinney

I had an excellent experience with Lithia Toyota in Billings. I found the car I was interested in on the internet. Within 30 minutes O had an appointment to see the car the next day. Jerry McKeen was my salesmen. He really spent time going over the features of the car, even answered questions I didn't know to ask! He took me on a test drive and was so personable and friendly that i really felt like I could trust him. When it came time to negotiate the deal, I never felt pressured. The bottom line is that I drove out of the dealership with a car that exceeded my hopes, and a deal that exceeded my expectations. Thank you to all who helped me.

Michelle Harkins

Aldo Rowe was amazing to work with. He made the process of buying a car seem easy and fast. He was able to answer all of our questions and was easy to talk to. We went in there with a specific car in mind but ended up not liking it as much. Aldo listened to us and helped us find a car we really love. I will use this dealership again in the future.

Jan Hanson

Chawn was one of the finest sales representatives I have ever worked with. Unfortunately his boss gave him bad information and I drove away with a car that did NOT have my necessary towing capacity. In every other respect, he and the dealership were paragons of customer service! Update: when Lithia heard of my concerns, they paid my gas and hotel to drive the 6.5 hours back from Nebraska and made good with a new Highlander. A fair deal and no more worries about towing capacity. Chawn is a true gentleman of the highest integrity!

Robert Dawson

Robert Muir and the auto maintence team did an outstanding job. The maintenance was performed in a timely manner, and the purchase and installation of a new pair of running boards was excellent. Mr Muir's should be commended for his excellent customer service. Thank you Toyota of Billings.

Dennis “Fearless” Rubin

Quick excellent service, what more could you ask for

Kaci Moore

Lithia Toyota of Billings is the best dealership in town! We have purchased 5 vehicles in the last few years from Lithia Toyota. We have built a professional, and personal relationship with several of the employees. They know us by name, and literally always roll out the red carpet whenever we are at the dealership. It is a pleasure to work with this dealership. Their service department is fantastic as well. Always taken care of no matter what the issue might be. I have and always will recommend Lithia Toyota of Billings to friends and family. Very Kindly Kaci Moore

Darrell Little

We went to five dealers in Billings looking for the right car for us. Terrance Brake as our sales representative and was the best! We drove four different cars before purchasing the RAV-4 Hybrid. We're getting great mileage from our new car and would highly recommend Lithia Toyota and their sales team!

Jimmy Charles

Thank you Matt for everything you have done to get this work done for us. We appreciate you running interference with the insurance and warranty company.

Taylor Martinson

This guy's are awesome and know what they are doing. Josh Botz was extremely helpful when it came to buying my car and Clinton Shelton was good about giving me options when it came to financing. Grade A+ customer service from the both of them

AMI SPARKS

Jasmine, my sales associate was exceptional.! I had no idea it would be possible for me to get a vehicle, not to mention a new one! She is so young, went to school with my son! and I am amazed with her professionalism! Thank you Jasmine and Lithia!

Karen Matar

Went in for a recall issue. They took me in immediately even though I showed up almost 30 minutes early. Very nice people, quick and efficient. I was in and out quickly. The only problem, the only entrance and exit I found was on Grand Avenue.

Landis Janeway

I was traveling from New York and had an issue with my Toyota Rav. Jim Harmon, Assistant Service Manager, took immediate care of my problem, fixed it, and sent me on my way within an hour. Service like this is beyond excellent! I highly recommend Lithia Toyota and their dedicated staff!

Dan Sebastian

Terrence went above and beyond. I flew in Terrace pick me up at the airport he make sure I have all the paperwork at a time. I found a small mechanical problem with the car even though it's 11-year-old used car Lithia paid for the repair. I would buy another car from them in a minute great place decent price and they stand behind what they sell.

Lisa Dross

Everyone was great and made purchasing a new car a positive experience. Thane Lange was a very good salesman and was patient while we made our decision to purchase a new 2020 Prius and trade in our 2012 Prius. He even had us drive the car out for lunch. I would highly recommend Lithia Toyota in Billings.

Daniel S

Came in to trade in my Nissan Xterra 2010 for something reliable and they ended up looking from my credit outwards instead of individual cars to my credit. This let me get this awesome car that I never dreamed of having and while staying to my budget I set in the first place! Thank you team and Thank you Carl for listening to me and my brother for several hours!

G G

I was happy to walk away with a used FJ Cruiser today. The sales professional, Casey Erickson, worked with me throughout the day. Working on getting me what I wanted for my trade in and making the numbers work wasn't the stopping point for him. He actually crawled under the vehicle in the cold wet snow with me to check out some of my concerns. I feel Casey went all out to get me what I wanted. I'm pleased with all of the staffs work at Lithia in Billings and would definitely recommend them to my family and friends.

Georgia Franko

Always friendly and pleasant to do business with.

Jonathan Liudahl

My first car just recently was set on fire by arsenist and I test drove my next car with them after going to talk with a few other local dealerships. One of which wanted a massive down payment. I don't know if it's just because I love Toyota so much or if it's just a low pressure sales team but I really feel good about trusting them with my next purchase.

Amanda Balter

Joey Anthony with the service team is exceptional! Everyone at Toyota was professional, kind, and went above and beyond to serve. My Prius and I are very happy. 100% would recommend this dealership!

Dan Schmidt

I had been into the dealership a day earlier and scouted out a few options for my wife who was joining me the following day. Found the car she wanted and went back the next evening not intending to make a purchase. The team made it an easy experience and we got what we wanted. Thank you.

Kristie Dorn

Customer Service and service to my vehicle is always top notch! I would highly recommend Lithia Toyota of Billings to all my family and friends!

pat lane

Thay were able to save me 10% off my bill and that was a lot as my bill was over 2300 to fix my highlander thank you lithia toyota

Carol Good Bear

Thank you Toyota staff! Especially thanks to salesman Carl and Clint who handles the paperwork! All went well and very fast, kind prompt friendly professional service! Hey Carl you rock! You’re the best! Car was very Professional and knowledgable!

Alyssa Hertel

After another tire shop messed up installing my new tires, I turned to Toyota to give me an expert opinion. Free of charge, they took a look at my TPMS and gave me a straight answer, unlike the tire shop. After the other shop continued to be both unhelpful and unprofessional, I brought it back to Toyota to have fixed. I cannot thank Jim and everyone else in the service center for their amazing customer service and for actually fixing my car. Not only did they do what the other shop refused to, but Jim cut me a deal on the final price because of what I had dealt with so far. No question Toyota will be where I go for any other car needs.

Sharon Shannon

Great experience! I worked with Thane who was easy-going, approachable and answered questions with ease. Brittany in finance was efficient and made the final transactions seamless. Thanks Thane and Brittany!

Patricia Hopkins

No Pressure We went to drop off a car for repair and met Max while dropping of the keys. My Husband asked what might be available in used inventory. Max asked what we wanted, showed us only vehicles within the criteria we stated. He was very friendly and was not high pressure. We purchased a 2006 Hyundai Tucson that we are thrilled to have and the price was an amazing deal. Working with Max was very enjoyable.

chris Lane

Terrence Brake was the best salesperson we have ever worked with. We Absolutely, highly recommend him for your auto shopping needs!

Steven Hardt

The salesman was top notch! However like usual you get the run around from the Mangers on the negotiation of the cars price. Overall a good experience I would recommend buying from Lithia Toyota.

Richard Mayo

Terrance our salesman was wonderful. He went above and beyond our expectations as our representative. The truck is wonderful and all that we expected. I would highly recommend Lithia to any of my friends that are considering a vehicle purchase.

Mike Baker

Outstanding customer support - worked hard to find the truck I wanted. No pressure sales - just great customer focus. Keep up the great work. Thank you Brittany, Keith, and Jhevon for a pleasant transaction.

Terry Altemus

The Service Department at Lithia Toyota is very efficient, skilled and friendly. I always feel my Prius is up to par and I will be very safe when I drive off the lot. I drive from Livingston area to Lithia even though Bozeman is much closer. That is how much I like their service.

Christina McKell

I always thought all car salesman were the typical pushy, won't stop talking, only looking out for their selves kind of people. I found out I was wrong. Right from the start Max Erickson made me feel welcomed. He listened to what I wanted. And when I said no to something (such as no leather seats) he didn't push. He made me and my husband feel like we were doing business with a friend who had our best interest in mind. He did what ever he had to do to help me. He gave me great advice such as, "you should try to sell your old car on your own rather than trade it in. You will get more for it". And that in fact is what I did, he was right, and I was able to come up with more of a down payment. Because I sold my car before my new one came in (we had to order it). He gave me a loaner free of charge. He shared personal things about himself such as were he was from, his family, life experiences, ect. Which in the long run made me relax and feel more comfortable with the whole process and with him. I felt like I was doing business with a friend. I would without hesitation recommend Billings Toyota and I suggest people ask for Max Erickson. He will do what he can to make the buying a car experience less painful. In my opinion Toyota of Billings should do what they can to keep Max Erickson around. He is a great guy! Thanks Max for everything

Dale Penney

As usual, the experience dealing with the service dept. was outstanding. Our needs were taken care of as promised, and on time. We have never experienced a poor service appointment with Lithia Toyota.

Kim Michels

I dealt with Clinton Shelton on purchasing a preowned vehicle. He was very courteous and respectful, and didn't insult my intelligence and patronize me like other dealerships have. I also was happy to find out that Kevin Smith, the sales manager, worked at Lithia Toyota. He helped me when I bought a Jeep from Lithia Dodge in 2013. I would highly recommend Lithia Toyota to anyone looking to buy a new or preowned vehicle.

Jo Kelly

I had my 2019 Highlander damaged 2 weeks after I leased it and Lithia Toyota of Billings stood by the "new parts" after the insurance bid had shown after market parts. They went above and beyond to help me get my vehicle fixed so it could then be taken to the body shop. Kudos to Joey and crew!!!!!

Patricia Seymour

We spent the weekend looking for just the right vehicle for our needs. After searching the town we decided to take a Monday morning drive through a few dealerships thinking that they were all closed due to the holiday. (Labor Day) Lithia Toyota was open to our surprise and that is when we met Jaxson! He was very energetic and friendly. He listened to our needs and was able to pin point the right vehicle. He went to bat for us to get the price we could afford and by Wednesday we had made a purchase and drove our 2005 Toyota Highlander to its new home. Thank you Jaxson for making our purchase such a pleasant experience! We will definitely be back and will recommend you to others when it is time for them to purchase a new ride! Patty and Richie Seymour

L B

Service department was booked full but they still made a few minutes to look at my vehicle. Long road trip, away from home, and warning light had come on. Can’t say enough good things about Mr. Freise (I’m sure I didn’t spell that correctly :/ ) and the team. Thanks so much, you’re all wonderful!

Jake Riesinger

Billings Lithia Toyota took tare of me in a prompt and professional manner. Will definitely be using them for all planned serivice.

Ardell Nelson

I bought a 2012 Camry, this past July, from Greg Bryan. He had sold my husband a Tundra earlier in the year, and my husband was so happy with it, that I finally got serious about getting a Toyota, Greg spent a lot of time talking to me and showing me several different cars, styles, and makes. He was very knowledgeable and informative. The day I purchased my Camry, Greg was deployed with the National Guard,, so Aldo took me for my test drive in the car I had picked out with Greg. Aldo was great. He even remembered me when I came in 4 months later for a service check! Thank you, Greg! I am still loving my Toyota!

Brenda Brockett

Excellent experience at Lithia Toyota of Billings. Salesman, Jerry McKeen, was incredibly patient over the 3 year period I've been discussing this purchase, and he was a competent knowledgeable sales person. The vehicle I purchased is top-rated in nearly every category, and Lithia made it easy. I highly recommend Lithia Toyota of Billings and salesman McKeen. 6/24/2018 - The follow up care for my vehicle in the past year has been outstanding. Lithia Toyota of Billings has worked with me on the very few issues I have had. Maintenance appointments are easy to schedule and the work done quickly. They go above and beyond at every turn. I highly recommend Lithia Toyota of Billings. 11/28/2018-25,000 mile checkup on my Toyota Highlander XLE Highlander. Received my usual excellent service and all questions were addressed. Every interaction I’ve had with Lithia Toyota has been a positive experience. They continue to go above & beyond, and I highly recommend them and Toyota products.

Danita Mattick

Excellent Customer Service and follow through from Terrance Brake. He worked with us on all of our questions and time frame in a professional manner. We appreciate the work he did for us.

Cody Catlin

Carl our sales rep was awesome let us bring our pups for the test drive and was really helpful Clinton our finance guy was super nice and funny and made the process super easy price was good service was awesome. when ready to buy another will be coming back thank you guys for an easy buy and a sweet ride

Sonja Roller

As a single female, dealing in the world of buying and selling cars is worse than going to the dentist. I steel myself before entering a dealership, knowing I will be treated "less-than" a man and that every attempt will be made to take advantage of my naivete. Well I was in for quite a surprise when I walked in to Lithia Toyota. I was immediately referred to Jerry McKeen who put me at ease right away. I spent the next hour and a half with Jerry as he worked to try to work out a mutually agreeable deal. He understood what I wanted, where I needed to go financially, what I was attempting to accomplish. Although I was not looking for a brand new car or anything that was going to net him a big sale and commission, he treated me with the utmost professionalism and kindness. Jerry was absolutely wonderful. I have always been a Honda girl, but after today I may be crossing over to Toyota! Thanks, Sonja R.

Joe Platt

Friendly staff, communicate information well, took a tad long but otherwise pleased with service

John Maloney

Go here for routine oil changes, tires and other maintenance on my Toyota. In the past they have rushed service when I had to make an urgent trip. They offer pick up/drop off. Great service overall.

Justice Lofgren

They best dealership I've ever been to not like other dealers who just want your money they truly care and do everything they can to help went in 0 down and no credit score with a 2 year old son needing a car and I got a car that day. They've made a life time customer out of me and I will always recommend they with no hesitation

jim freeman

Nice place Good selection of used cars. Our sales rep Tommy was friendly and informative. We're not quite ready to buy yet, because of all the snow on the roads but when we are ready we will return.

G B

We have purchased 3 new Toyota vehicles over the years, all from Greg Gustafson. The reason we keep asking for Greg is because of his belief in excellent customer service. We bought a new 2015 Camry on 5-9-2015. The experience was as always with Greg; excellent communication. He took the time to determine our needs and then suggested a specific model to meet those needs. After the sale, Greg continued to offer his expertise by helping us to Navigate the computer program. Thanks Greg. You gave us great service again. George & Renee Bulatowicz

Barry Smith

One of the best dealership I have been to! The staff was very friendly and helpful. Lily and Clinton made the process fast and convenient when I came in to lease a Camry.

Ronning Distributing

Great people when your buying but after the sale we had questions about the certified pre owned warranty but no one will call back left 2 messages. Maybe they treat their people that buy Toyotas better. My son was going to buy a Toyota from them until he saw how we've been treated. I won't go back

Kaye Palmer

Bought a new Highlander July 2017 and have all the regular servicing done at Lithia Billings. Friendly service on the phone as well as in person. We believe we are in good hands at Lithia.

Dana R. Thomas

Outstanding customer service. Did not have the rare part for my older vehicle. I totally understand they cannot have every part for every model across many years. The parts guy gave me a local referral that I could contact. He was right! Very helpful!

Amy Speakman

We purchased a Corolla from Toyota of Billings. Jhevon treated us with respect and made us feel instantly comfortable. He was patient and extremely positive. He seemed genuinely excited to be helping us with our purchase. We are relatively new to the area and find that sales people will only talk to my husband. Jhevon treated me with respect and always spoke to both of us. Even asked who should go first on the paperwork. Most people in this area don't even ask, they just put the man first. I HATE purchasing new cars. But this experience was PLEASANT!!! Jhevon is the reason we purchased from Toyota of Billings. I would highly recommend working with him if you are thinking about purchasing a Toyota.

Sue Duray

Madisen was the perfect person for us to work with. He was extremely knowledgable about the car in general and was so personable, yet professional during our test drive. He and Chawn were able to walk us through the car buying experience. They were both patient and kind. Madisen really goes beyond being a great salesman, we think he is just a great person. We wish him the best of luck!

Sally Jo Merenz

We worked with Greg Gustafson at Lithia Toyota to order a new Tundra. Greg kept the focus on what we wanted, and he was direct and confident with it. It was fantastic dealing with a person that knows his product and his business, and not someone who is uncertain and unknowledgeable. I think most of the people working in sales today should spend some time with Greg. They could use the lesson in Customer Service, Product Knowledge, and Confidence. Thanks Greg. We love the Truck and are very glad you were working with us.

Benjamin Beasley

Jim, Robert and the Crew at Lithia Toyota in Billings, MT are truly exceptional. Courteous, friendly, efficient, honest and amazingly skilled at their work. No problem too big or too complex. We wouldn't take our vehicles to anyone else.

E Sermon

Recently purchased a 2006 Toyota Sienna. Salesman Don Speck made the entire experience a simple, unpressured, and pleasant one. He took the time to help us decide which vehicle would best suit our needs, even though the other vehicle being considered was at another dealership. Everyone we met at the dealership was approachable and professional. Lithia Toyota will be the first place we check when we are in the market for our next vehicle!

Tiffany Tucker

We had an amazing experience! We had to drive from out of town and it was completely worth it. They were you're normally "car salesman". They were kind and patient. Thank you! We love our car

Debbie Grill

I go to Lithia Toyota for everything and anything and have been going there for years. Jim Harmon, and Robert and the service team there are AMAZING and they always greet me with enthusiasm and remember my name. I would recommend them to EVERYONE! When it’s time for a new car that is where is am going for sure.

Robbie Frazier

Norm did an excellent job of helping us with our purchase. Never pushy, but knowledgeable concerning our likes. Will return to Lithia Toyota when we need another vehicle.

Jennifer Martin

I love Lithia Toyota, they are always friendly and take great care of me and my 2011 Corolla. This winter was leaving work and came out to a tire going flat. I drove it over to the dealership and the fixed it for free.

Ian Drum

Terence made the whole process easy for me. We flew down and he picked us up at the airport, and no longer than 30 mins after I was driving my new vehicle home.

John Potter

The entire crew at Lithia provides exceptional customer support and vehicle service. I have NEVER been dissatisfied in any way, and I have been a customer for more than 20 years. Hope to be a customer for another 20!

K Hammond

We purchased a 2012 Toyota Rav4 just a couple weeks ago. Our salesmen, Aldo and Max were awesome. Aldo was very patient and helpful, diligently working through our special financing situation with Pat. We are very pleased with our vehicle, and are happy to be 'back in a Rav4'. Thanks to everyone that went out of their way to make this happen for us, including working long after their regular closing time. Now, the story does not end here! A couple days after the purchase, we realized this particular model year had modified one of the options/features we loved about the Rav4's. Once again we found ourselves on Lithia's lot, again after regular hours. The staff on hand went out of their way to accommodate us, and our vehicle now has the feature we wanted! Thanks so much to Chris Wells (Salesman), Ed Sarb (Sales Manager), and the friendly gentleman (in a trench coat...sorry, I did not get his name). They all worked together, with Mr. Sarb approving of a solution via a phone call! The Lithia staff is great, we would highly recommend that you shop here first. There will be no need to go anywhere else! Roy & Kelly Hammond

Kelly Rice

The purchase of our 2016 Toyota Tundra is the 3rd purchase at Lithia Toyota of Billings for our family. We have always had excellent service both on the sales and the service side of the dealership. The only dissatisfaction in our most recent experience was the Finance Manager in dealing with our trade-in.

Jennifer Kuehn

Lithia made my first car leasing experience the best! The sales representative provided all the information I needed to make a decision without feeling overwhelmed and I love my new Toyota Corolla.

Sheri Hanson

Norm and the team were great! They help me get into the car I had fallen in love with :) I left feeling fantastic and very excited about my beautiful red C-HR <3

Kathy Land

Hands down the best place to work with for buying a vehicle. Carl is the best to work with when deciding which great car you get from them.

Rhonda Bailey

This is the second 4Runner we have purchased from Lithia Toyota. Why do we drive 500+ miles from Salt Lake City? There are and were specific options we were looking for when we bought our first 2015 4Runner. Since Lithia had that specific model shipping in last year, we drove to Billings to purchase it. We worked directly through the Internet Sales team to complete that first sale. We picked it up in July of 2015 on a Sunday and every aspect of that purchase experience went very smooth. Fast forward to July 4, 2016 an unfortunate accident took place which totalled our 4Runner with only 8500 miles on it. :-( I can't say enough about the airbag protection in this vehicle. A totalled SUV and 4 people walked away with only seatbelt and airbag bruises. Thanks for protecting my family Toyota! So, once the insurance company settled, we were back in the market. We looked in Salt Lake and no one had the options we wanted. One dealer was going to special order the vehicle but misrepresented the timeframe from order to delivery so we cancelled that order. I had done my research before we arrived at that dealership and knew the special order process . Heaven knows I had "built" this car about 15 times on the Toyota website. So a week later, acting on a God moment, I called Lithia to see if they MIGHT have a 4Runner with our options. Sure enough - it had just arrived! After working closely with the sales staff we agreed upon the out the door pricing and interest rate. We rented a car in Salt Lake - drove to Billings and on August 13th, we left the Lithia lot with our second 4Runner It again was a smooth experience, all purchasing prerequisites occurring before we arrived. We completed the inspection checklist, signed the paperwork and down the road we went. People think we are/were crazy to drive that far, but after 2 bad experiences in Salt Lake with not so scrupulous sales people, our experience at Lithia and their Sales staff (Terence) and finance team was great! Feedback for Toyota - please add the power liftgate option in the future. That would have made my Limited 4Runner absolutely perfect. And oh - one last thing Toyota - please, please, please design and build a force field around my new 4Runner to protect it from puerile drivers. Thanks Toyota - Thanks Lithia! I LOVE my new car!

Richard Sandoval

Lithia Toyota and the Service staff went many extra miles to repair my damaged engine. I thought my warranty had expired, they found I still had unexpired warranty for 125,000 miles. In the mean time they had help me find and order a replacement motor. However Toyota wanted to find out what happened to the original motor. The motor was taken apart and assessed and rebuilt with only the highest quality parts and workmanship. Through this difficult process Lithia Toyota Staff, the Toyota Corporation were exceedingly helpful, friendly, thoughtful and considerate. The engine ran like a charm on the 1,400 trip home over mountain passes and the plains of the Mid-West.

Cindy Phillips

Just got my first 5000 mi oil change & tires rotated on a SATURDAY!! Only took about 25 minutes, LOVE Lithia Toyota. Thanks for taking care of me & my 2019 Toyota 4 Runner.

Coach Morgan Moss

Today I bought a 2013 Toyota Corolla and fell in love as soon as I saw it. My salesman was Ryen Osborne and he did an amazing job. He was extremely friendly and knew exactly what I was looking for. This was the first time I have ever bought a car with no help from my parents and everyone at the dealership was so comforting and made the process really easy. Ryen, Pat, and Pat definitely made my first experience buying a car the best it could possibly be. I now can't imagine buying a car anywhere else. Plus everyone was easy on the eyes ;)

Mark Semon

I pulled in without an appointment asking if the front end of my 2000 Toyota pickup could be inspected to see if I should make an appointment to fix it. Robert found a technician who took the truck for a test drive and determined it was shaking etc because there were pieces of gravel stuck in the nooks and crannies of the front end and in the front tires. They cleaned out all the gravel, test drove the truck again, and then returned it to me after washing it! Robert then handed me the keys. I asked what I owed them because they had a technician on it for around an hour and he said "no charge"! I was astounded. I had driven in without an appointment, had my truck looked at right away by a technician, fixed and washed, and there was no charge!! Robert even kept me informed throughout the whole process. It doesn't get any better than that.

Lyndon Scheveck

Lithia Toyota is hands down the place to go for your vehicle. The service department did an excellent job and the assistance service manager is very professional and personable. If you go there ask for Robert Muir.

Rick

I flew to Billings, Montana from Michigan to pick up a brand new Toyota ForeRunner TRD PRO which Lithia had IN STOCK !!! The dealer in Michigan told me 3-4 months to get one. My sales representative Mr. Terence Brake was exceptional in getting my new ForeRunner ready to go. I called him on Thursday night and he picked my wife and I up at the airport Saturday at noon. The rest of the support staff including Brittney Pierce went above and beyond to ensure my title and tax documents were handle professionally and expediently. My experience with Lithia Toyota Of Billings could not have been better. With 100% certainty I will be buying my next vehicle from Terence . Sincerely Dr. Sauve Michigan

Zee Bustos

Our Salesman, Greg Gustafson was very knowledgeable, he was not pushy and he guided us in the right direction of purchasing a vehicle. We really enjoyed his patience, professionalism, and he made sure that we were satisfied with our decision on purchasing our Toyota Limited Edition 4 Runner. We did receive all what we wanted in this vehicle and a lot of extras. We are very satisfied Toyota Customers and we will only purchase Toyota Vehicles. Myself, I am a Toyota 4 Runner Customer. This is our second 4 Runner and we are very happy with our purchase. Thank you again Greg for everything you have done for us and your thoroughness on going over all of the important features of our 4 Runner. Your the greatest, Greg, and we are Toyota customers for a long time. Thank you Zee Bustos

Kerri Laczo

My experience with lithia toyoga was exceptional! Clinton went above and beyond to get me a great car. I wI'll recommend them highly to friends and family and will go there again when I need another car. Thankyou so much guys! Top notch service from start to finish!

Jace Haynes

I have taken two vehicles to their service department,and as long as you have an appointment, they get you in and out very quickly. Their work and service has been high quality so far, I will continue to go to this dealership for service on my Toyotas.

Idaho_B&T

They were very friendly. The salesman were not pushy, knowledgable, and friendly. I had my Yaris serviced there and it went very smooth. Great place!!

Russ and Denece Lord

Robert greeted me by name as he always does and took every effort to see that I again received exceptional service. When buying, aToyota is always a Toyota, a Ford always a Ford, and so on; but service makes all the difference in where a customer chooses.

Dawn Smyre

Just purchased a used vehicle from Lithia today 3/8/15. GREAT experience all around from the sales associate Jake to the sales manager Patrick, to the financial/paperwork manager Phil. The very best car buying experience ever.

James Phillips

Just bought a 2016 RAV4 from Lithia Toyota in Billings. Worked with Clinton Shelton in Sales and Jhevon McMillan in Finance. Both gentlemen were knowledgeable, helpful, and provided an excellent customer experience. Previously, I had been bringing my 2003 RAV4 in for oil changes and repairs, so I can vouch for the Service department too. This is a good dealership to work with.

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