Reviews of Norris Ford. (Car Dealer) in Baltimore (Maryland).

Norris Ford

528 Reviews

289 Comments

Car dealer

Ford dealer

901 Merritt Blvd, Baltimore, MD 21222, United States

Description

Information of Norris Ford, Car dealer in Baltimore (Maryland)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Norris Ford

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Reviews of Norris Ford

Daniel Thompson

I ordered a Mustang Mach E from Norris and they were excellent throughout the entire process. Ford corporate has a fairly "ok" tracker to keep tabs on your order but it isn't perfect. Every time I got a little too inpatient I would reach out the crew at Norris was helpful. They would look into things, get detailed updates and tolerate my insistent and incessant bothering. When the car arrived, it was hassle free. They installed my hitch, shined up the car good and did everything they possibly could to get me my car JUST in time for a little weekend getaway I had planned with my wife and friends. All this, and a fair price considering how cut throat the car market is at the moment. If I paid any extra I feel like the service I received was well worth it. Shout out to Stan Ma my Sales Guy who delivered the car and made sure I knew everything. Bigger shout out to Jimmy Lowry who is the General Manager and took time to speak with me when I called about updates. All in all a fantastic crew of guys and gals.

Malik Jordan

Gary was relatable, knowledgeable, and just a all around great salesman! The environment in the dealership was fun and welcoming. I appreciate everyone who made this process smooth. Norris Ford is awesome place to get your next vehicle! Make sure you stop by and check them out

Paul Dworak

Great customer service. We bought our new 2021 Explorer ST from Richard and the team. They had us in and out in less than an hour. They were ready with all the paperwork and showed me through the car without wasting any time. Everyone was super friendly and professional.

Frank Memmo

Gary made this the best buying experience I’ve ever had! He gave me 100% from our first conversation to actually delivering the truck to my house! A true professional that takes pride in his work. Thank you, Gary!

Carla Adams

Wow we can't say enough about the kind and courtesy service we received at Norris Ford! Sales mangers Stan Ma, Brett Koopman & Business manager Frank Balsamo made our purchase of my dream car (Mustang Mach-E GT) effortless! They were knowledgeable, informative and supportive not pushy! I definitely would recommend them to purchase your next vehicle!

Steven Langjahr

I reached out to Norris Ford about a Mustang Mach E GT they had in stock. From the moment they began communicating it was the best vehicle buying experience I’ve ever had. I was fortunate enough to get Tyler, who is a towering teddy bear of a man. He was the most personable and caring person I’ve ever met at any car dealership. His enthusiasm about his job is clear, and he was extremely knowledgeable about the products he is showcasing. I was able to arrive at a fair price for both my trade and the vehicle I was purchasing. The buying process was as smooth as could be. I couldn’t be more impressed. I didn’t walk away feeling like I just got a good deal, I walked away feeling cared about and like I had made some new friends. Thank you Tyler and Jimmy for the best vehicle buying experience I’ve ever had. You’ve earned a customer for life.

Morgan Silcott

My husband and I needed a car quickly due to our expanding family. Parker in Sales graciously helped us throughout the entire process and made things easy and seamless. Sales Manager Brett was also very accommodating and helpful getting us the best deal possible in this crazy market. We were in and out of the dealership quickly. Happy customers, would highly recommend Norris Ford and their team.

Melissa McCarty

Great experience purchasing my new vehicle! Gary P was an awesome salesperson! No pressure, answered all of my questions and just gave me time to think. This was a big deal for me & Gary respected that. Got a great deal & a great vehicle

Nessa Evans

If I could give more than 5 stars I would. I went there to get my very first car and left with my dream car. Wilson is phenomenal, great energy, extremely caring, and looks out for you. Not just a great salesman but a great person as well. He gave me so much helpful advice, made the process quick and easy and made sure I understood everything and understood the process. If you come here to buy a car, do it with Wilson! You will not be disappointed. Thank you again ford, I am one happy girl!

fred matthews

They worked with me and all were very nice. I told them what I had and what i wanted and they made it happen. I've bought two cars from them, one used and then I traded that one in for a new one. I will definitely go back when I'm ready to buy something else.

Anjelica Michael

Perfect experience. Great communication, seamless experience. We drove 2 hours to get our new vehicle and it was 100% worth it. Tyler is very professional and clearly cares about what he's doing and the customers. 5 stars all around!

Max Dunn

I just purchased a new 2021 F150 from Norris Ford, and my experience was excellent. Everything from ordering the new truck to trading in, financing and delivery went very smoothly. Once my new truck arrived, I was in and out in under an hour. This is the third truck I have purchased from Norris, and I'll definitely be back for the next one!

Jamie S.

If you are considering a preowned vehicle from Norris, Wilson Gilbert is the one you want to see. He is patient, understanding, down to earth, no pressure and was just awesome to work with for my purchase.

Mallory Combs

Friendly and courteous staff. Went for an oil change which includes tire rotation and mutli-point inspection. Also to resolve a factory recall. Clean, comfortable waiting area. This took 2 hours.

Robert Borcky

This was the best experience I’ve had at a dealership. Richard was fantastic to work with throughout the whole process. He was quick to respond, he knew what he was was selling, and always made me feel like a valued customer. I flew half way across the country to pick up my vehicle and it was all worth it for the great experience with the dealership and salesman. They have gained a customer for life and if I buy another Ford I will be making the trip out to Norris Ford to deal with Richard again. My family is local and they will be buying their Fords from him as well. Thanks you again, I couldn’t be happier with my purchase.

Robert Johnson

The first vehicle I purchased from Norris Ford was back in 2016 and I couldn't have been happier with the service. Since then I have referred them to family and friends anytime someone is looking for a vehicle. My poor truck was totaled recently and I contacted Stan Ma at Norris for a new vehicle. He walked me through the process, explained a few features that I was wondering about, and even talked me out of a few that he knew I didn't need, to keep cost down. I drove off the lot yesterday in a brand new F-150 and I couldn't be happier.

Brittany Schoenagel

I just recently ordered my Bronco Sport BB with Norris Ford, Dundalk. My family has always used this dealership and will continue to do so! Gary our salesman was Knowledgeable and kind, he always made us feel comfortable. We worked with Will for our financing who was very helpful in breaking down the fees and giving us honest feedback. And as always, we go thru Warren to help us find the best people, available for what we are looking for!

Notimetofakeit Bare

This was a wonderful pressure free experience. Mr. Tyler Lisa made this purchase smooth and easy. Everyone involved at this Dealership took really good care of me. Thank you.

Jeremy Baker

I worked with Richard Posko at Norris Ford to purchase my '22 Expedition recently after calling on a whim hoping that they might have the vehicle in stock. He was very helpful in determining that the car was still available and that I could reserve it, and was responsive in all future interactions when I would ask for updates. I appreciated his professionalism, helpfulness, and ability to get us the car we had been waiting on for months! Would definitely recommend Norris Ford and Richard.

Joe LaMartina

Quick oil change, only tool about 45 minutes without an appointment, fast and friendly, great waiting area with coffee, water and comfortable chairs

Lisa Schilling

I cannot say enough good things about my experience w/ Norris Ford. My salesman, Gary was amazing… highly recommend! The finance department was incredible! The entire staff and management were also extremely down to earth! They go above and beyond!

Kristin Summers

The team at Norris Ford went above and beyond in assisting with the purchase of my new car. They were so caring and helpful from start to finish. Stan made sure I understood every aspect of the car and how to work it before I left the lot. Frank in finance walked me through the different maintenance and warranties so I knew I was making the best decision for me and my lifestyle. They truly made me feel like apart of the family, this is the third car I have gotten from Norris Ford and it will certainly not be the last! HIGHLY recommend!

M Melissa Clay

Great atmosphere, friendly salespeople Gary was AWESOME from the beginning to the end of my process of buying my new Bronco 🙂 I would highly recommend this dealership Thanks again Gary!!! …

Maryann Carrigan

I have been dealing with Norris Ford for years and this was by far one of the best buying experience. Tyler and Brett went above and beyond to make us feel comfortable and make sure we were 100% satisfied with our purchase. So helpful!

Barry Porter

After some clarification between the numbers their 3rd party online purchase vendor provided and the dealership numbers I had a great experience overall with the purchase of my new F-150. Salesman Tyler Lisa especially impressed me. If you’re in the market give him a chance to help you.

Roberto Herrera

My experience was superb! Gary Parsons provided great customer service and made me feel welcomed. Every detail was thoroughly explained. We love our 2021 Ford Expedition XLT MAX! I plan to purchase vehicles here in the future.

Charles Davenport Jr

Mike at the service write-up is an exceptional employee, he let me know what the issue was with my vehicle that I informed him of, and took care of my vehicle. The service was fast, and didn’t have to spend half of my day at the dealership. Good job fellas 👍🏽 …

Lynn Krause

My experience with Norris Ford began with Jeff Grossman, the individual who ordered my car. He knew every option, could explain all of them and was simply the best ever for that oh so vital step in the beginning of my electric vehicle ownership adventure--and it clearly will be. My salesman who I worked with after the ordering was done, Gary Parsons, was terrific. He kept me informed about the progress of the car building and delivery process, told me about financing options available, and when the Mustang Mach E I had ordered was delivered, spent over an hour going over every detail of it and option for setting up the extremely comprehensive list of choices on how to use and set up the driving options. In short, he was knowledgeable, communicated regularly and accurately, was very personable and professional and was everything that anyone who sells cars should aspire to be. I cannot recommend each of them and Norris Ford highly enough.

Cody Braley

Had a fantastic experience purchasing my new Ford from Richard Posko at Norris Ford. No pressure, not rushed, and once the decision was made got the deal done quickly and efficiently. Final price was the same as we negotiated. I would recommend Richard and Norris to anyone who is in the market for a Ford.

Hollie McCraghan

Norris Ford is a wonderful place to do Business! My boyfriend and i had called ahead to make sure an explorer we have been looking at all week was still there. As soon as we got there the sales representative we talked to Parker welcomed us and showed us the car we were interested in. Once we test drove it and got back we started the paperwork where we met Jimmy. And he was also a pleasure to work with. They were fast and easy, they got us out within 4 hours! Which was the fastest we’ve ever bought a car. I definitely recommend that you check out Norris Ford and ask for Parker! You won’t be disappointed!

Hypno Dave

Very easy non-pressured, friendly environment. Very smooth buying process. We conducted 95% of our communication online. Upon arrival to the dealership, the deal was as negotiated; no surprises. They even honored the sight-unseen appraisal of my trade -in even though there were unknown issues with my trade. I received rebates & a military discount with my id.me.com account. I never buy new due to depreciation, however, I received such a good deal and great service, I bought my first ever new truck and I'm quite happy! Ford buyers, DON"T FORGET to use your loyalty points! We were able to use ours to purchase the oil service plan...nothing extra out-of-pocket! Salesman, Manager & Finance officer all were great! 5-Stars!

Laura Vandervort

Richard Posko was the BEST Salesman ever! Richard made buying a car hassle free! He was very polite and informative. He definitely should be given a Salesman of the year award. The first car I ever bought were the salesman didn’t keep me in the dealership for hours. I was in the road, papers signed, keys in hand, all within less than an hour. I wish all salesman were like him.

Chris Cassell

Assistant service manager Stephanie Hoover was great to deal with stayed on top of things and kept me informed see her for all your service needs

Kyle Venditti

Stan and Brett were incredibly knowledgeable and friendly. There was no pressure to buy same day. They took time to understand what was important to me and helped me find what I was looking for. Highly recommend Norris Ford and their team.

Michael Miller

All the staff were extremely friendly and knowledgeable. I've never owned a Ford before so when I took my Ford escape to get its first oil change not only did they change my oil but they also rotated my tires for a very reasonable price. everyone was very nice and was able to tell me what type of work I needed done in the future and did an excellent job looking over the vehicle thoroughly to ensure safety.

Fred DaSilva

"Great car buying experience" One of the best car buying experiences my wife or I have ever had. I contacted the used car manager Jerry Herbert about the 2021 Kia Sedona before heading down to see the vehicle. He was very helpful and honest. Once we arrived, we were greeted by Phil Buscemi (Sales Associate) who answered all our questions and eased any concerns we had about the vehicle or the purchasing process. He was a pleasure to deal with, in fact, everyone we dealt with in the dealership was pleasant and helpful. Once Jerry Herbert knew we were there, he made it a point to stop by, introduced himself and made sure everything was going smoothly. Phil Buscemi went out of his way to ensure we were satisfied with our purchase and received everything we were promised. I would defiantly purchase a vehicle from them again.

Michael McFadden

Greetings everyone. In a world full of corruption dishonesty, and selfishness, it is a true blessing from GOD to encounter a car dealership that is totally the opposite of all that. My wife and I, while at THE NORRIS FORD used car dealership had an awesome experience. We've, over the years, have dealt with many dealerships, but this one is by far the best. We truly thank GOD for Mr. W. Gilbert for His hospitality, his professionalism, and his having our best interest at heart. Thank you NORRIS FORD.

Luke Williams

Very pleasant experience at Norris Ford. After spending 2 days at other dealers wasting time, Norris Ford gave us a fair deal up front and was willing to negotiate. Parker worked the deal with us and gave a great offer on the trade and the new Ford Ranger. Everyone else at the dealer was friendly and excellent to work with. Will go back to Norris Ford for my next Ford vehicle.

Jess Himmelman

Richard was the best! All of the staff were so helpful and made buying my first car such a wonderful and easy experience, would definitely recommend Norris Ford to friends and family! Absolutely in love with my car, all thanks to Richard and Norris Ford :)

Tracy Hawkins

Awesome trade - in experience!! My sales specialist (Mr. Gary Parsons Jr.) was very knowledgeable and patient throughout the entire process. He made my family feel very comfortable about our new purchase. The staff was also GREAT! Thank you all! I'M LOVIN IT!!!👍😎 …

ryan kelly

The guys at Norris Ford were great. Even with very bad credit, little money down, nothing to trade in, I walked out with a brand new Ford SUV. Salesman weren’t pushy and the sales manager Brett was very honest and guided me through the whole process. Highly recommend

Jocelyn Reich

Richard was the best salesman ever! He was so patient with us even through this dreaded chip shortage. He was always there to answer my phone call and questions. He was very helpful and communicated excellently! If you are buying a Ford or Honda go ask for Richard! You won't be disappointed!

Dave Greer

Recently had the pleasure of purchasing a 2020 f150 from Norris Ford earlier this week. We had a great overall experience and would highly recommend our salesman Jason Catanzariti to anyone shopping for a ford. Aside from working a great deal he took the extra time to go over all the new technology and features with my wife before we left. We were able to negotiate a deal before I even got to the dealership. The truck was ready for me before I got there and even though he was wrapping up another deal he made sure we were informed of what to expect next. Very stress free purchase and for a dealership that's saying a lot. I would gladly purchase from here again in the future.

Waffle1147

5/5 stars from me had a lot of help from Tyler and Rich on getting my 2021 GT from here! Everything was so detailed out during the process it made it easy for a first time Ford buyer to figure things out. Thanks again guys and I’m loving the new car haha!

Brian Birner

I just bought my third new mustang from Norris Ford. I don't live near them but it's worth the drive. They are fair and easy to deal with. They are way better then the other Ford dealership I've been too. I'm writing this review because I came in for service on my 2019 mustang GT today and the service dept was great. They took my car right back with no appointment to fix a window that had water on the inside part in the door. They took their time to take care of it but what really impressed me was they came in and asked me if it was okay to get the car wet because it had already been cleaned. I gave them permission of course but I really appreciated them asking me first. Norris is great because they treat your car like it's theirs. Other dealers don't care because to them your dream car is just another number. Thanks Norris Ford for all your help. The sales dept was great buying my car and the service writer and mechanic did a great job too. The car was still perfect like it was when I took it in. Nice and clean

george rakowski

I lived in Dundalk most of my life and several years ago I moved out of state. I returned to visit my parents and wanted to replace their car. My first stop was Norris Ford, a dealership I known since I was a kid. Upon my arrival I was met on the lot by Adrian Parker, a Sales Advisor. He greet me and my parents, and even though we said we were just looking he wanted to assist. He retrieved the keys to the vehicle we were looking at and allowed my parents to get inside. He explained the car thoroughly and asked if we wanted to drive the car. My mother and father drove the car and we went inside to talk to Adrian. Once inside, He appraised our trade and worked out a deal for us. He introduced us to Jimmy Lowry, his General Sales Manager and Brett Koopman, his Sales Manager who made us feel at home and made our deal work. We purchased the vehicle and my mother and father love the EcoSport…. I wish everyone could have a car buying experience like we had. You guys are awesome, thank you so much for you help and compassion.

Wayne Conger

As everyone, I was a bit concerned about dealing with a car dealer to buy my wife a new mustang for Christmas. When I met Stan (sales man) I was ready for Battle. Then i was pleasantly surprised. No pressure, no rush. He listened to what I was looking for and started looking for something that fit. Very easy negotiation to a price I thought was fair on the exact car I was looking for. He went above my expectations, even programmed phones to connect to the car. I left not feeling my usual buyer remorse, but feeling Great!!. ..

Alec Dancy

Richard Pasko and the GM Jimmy took care of me beyond expectations in this market. They were honest and earned my business over every other dealer. Quick. Easy. No tricks. They deserve your business

Dawn Taylor

We were greeted promptly and was in and out in a timely manner. Very efficient!

Anthony Privette

A very large and successful car dealership. New and used cars and trucks, honda and ford. Nice parking, waiting room, and restroom areas with hot and cold free and dispense (pay) beverages and food. Skilled, courteous, and confident service, office, and repair personnel. My experience today with senior advisor Eric Coleman was awesome, as he is a true professional; and Mr. Coleman informed me as well as handled all my car's pressing needs. Competent technicians swiftly repaired my car and returned it to me. Norris Ford is made up of many buildings that are closely located together, and is prepared to provide to this thriving city and state. Deserves ten stars.

David Hager

I would definitely recommend Norris Ford, when purchasing a new vehicle! Salesman Stan Ma made it one of the easiest and most enjoyable purchasing experiences I've ever had. The minute I met him, there was never a doubt, that he was the guy I'd purchase my car from. Very knowledgeable and honest!!! Absolutely love my Mustang GT that they were able to put me in, at an affordable price.

Clay Williams

Parker is a patient, knowledgeable, fair, and common sense sales consultant. He worked our deal very quickly and provided a fair initial offer which made the final negotiations easy. I highly recommend Norris Ford and Adrian Parker.

Theresa Rugalla Booker

This was my first time here for service. I was greeted at my car by Stephanie. She took excellent care of me getting me settled. I needed shuttle service and after waiting a while she had another employee drive me to work so I wouldn’t be late. She called and gave me updates throughout the morning. When I returned the remaining staff were professional and kind. The whole experience was seamless. I was very pleased! I live close to Annapolis but this will now my main Ford service center. Thanks Norris!

Jodie Lau

This place is just absolutely amazing! They kept me updated and informed me about everything I need about the car I was going to buy. Richard, my salesperson at the dealership, was very nice and was quick to get everything done. Everyone there is very nice and were very helpful. Thank you again!

Kevin Lynott

The whole team at Norris Ford clearly lives up to their mission of serving the customer… The attention to detail, follow through, and the ability to work through issues to make the deal happen is second to none… Great experience with Jimmy, will, and Gary Parsons… This is my third time buying a vehicle and I will continue to come and drive all the way from Western Md.… Thank you to the Norris team

Rob Grimes

Stan was extremely helpful in ordering my new F250. I couldn’t be more pleased with his professionalism. Get on his good side and talk about his passion for fishing.

Tanner Austin

Richard was an amazing person to buy a car from! Great help from him and worked around the payments I wanted! Plenty of knowledge about his cars and job to help you out any way possible!

ROSIE KAVRAS

Excellent! Wilson is great! Good value vehicles.

Caleb Gordon

Excellent dealership with great people. They are helpful in the process and care about the customers that walk in the door. Jason was particularly helpful in looking at different trim packages and talking through the details. He got me an amazing deal that I am extremely happy with!

Branton K Johnson

I had contacted Norris Service Department prior to my arrival on Saturday because I had received multiple recall notices. My concern was that I needed - my only available time for service would be a Saturday due to my hectic employment schedule. The service rep stated whatever was good for me Norris could / would accommodate. He also informed me that Norris opens @ 7am. I asked how long would it take and he stated approximately one hour. When I arrived, The receiving rep was very courteous and professional. He asked why I had come in and I in turn requested if time allotted could I receive the Summer The Works package Oil Change as well? He without hesitation said yes/sure. My response - great. I was checking out with the cashier less than an hour - fantastic. It was brought to my attention that there is another recall for my interior molding - I will truly return next Saturday; Thank You to the entire Norris family / staff Mr. Johnson BK

Melyssa Sava

I have to share my experience with Norris Ford!!!!! My husband and I went to 3 other dealership and we were seen as targets and by the Grace of God we were able to walk out. We went to Norris Ford as our last trip to a dealership in Maryland and when I say it was a breath of fresh air!!!! We were treated with respect, our wishes and needs were considered and fulfilled. The staff was amazing and it truly felt like family! What a great present this Christmas Season! May God continue to bless everyone there and thank you for your assistance in getting our new car #Angel2 😊🎊🚙

James

Had a great experience. The sales consultant Shawn Reddick helped us find the right vehicle and all the features that were the most important to us. Along with buying the new car he also made our trade in process super easy. We went in looking to compare the 2017, 2018, 2019, and 2020 Ford Explorer models— not a small task. Shawn helped us through all the options, even stayed late to help on the afternoon of Christmas Eve when he knew we wouldn’t be buying that day. Will definitely go back when its time to upgrade our next vehicle!

Tyler Johnson

Norris Ford took really good care of me when I went to purchase a 2021 F-150. There was a hick up in the buying process and the team did everything they had to in order to make it right. To me that speaks volumes. It means that they care about the customer more than the sale. If you want to work with people who have your best interest in mind buy from Norris Ford.

Steve Mehl

Took my 2019 Ford Escape to the dealer for its first oil change and to have my cell phone paired with the car. There was no waiting in line. The rep immediately paired the phone and then the oil change and tire rotation was done in no time at all. Everyone there was courtesy and friendly. And the price was cheaper than Walmart but it was free because it was my first oil change.

Mariah A. M.

Took a newly purchased Fusion here to do a recall fix and the service was amazing. Shout out to David who was kind, helpful, and professional both over the phone and in person. I will be back because the service was fast and the people I dealt with on Oct 1, 2018 around 5-6pm were all very nice and friendly. I have never bought a car there, but the experience makes me want to.

Matt Spinks

Not what I wanted to happen. Really was hoping for a better experience. Maybe next time...

Katie Kirsch

Recently traded in my older Ford Escape for a brand new 2022 Plug-in. Intended only to sell outright, but the team worked with me day of to get me a better deal than I had before.

Pamela Pfeifer

I'm difficult customer, but I know what I want. Gary and others did a great job and I am very very happy with my new purchase. I/We are a FORD Family for sure. Love love love my new Explorer. Thank you all so much.

Chris Schwartz

Bought a Used 2011 F-150 in Dec. '15 and have been very happy with it. Couple times I've had it in for routine service (once at Norris for a recall repair and once at independent facility) and both times the technicians have had glowing remarks about the condition of the vehicle and no additional service recommendations. Andrew Hart was my salesman and he worked with me to get a good deal, but was low pressure in my opinion. I'm happy I went to Norris.

Jody Landers

Richard Posko was very helpful and did everything he could to make our car buying experience trouble free. I highly recommend Richard Posko at Norris Ford.

Corey Mahoney

Rich was very helpful in helping me find a Ford Explorer that met all our criteria for a family car. Its rough buying a car right now and Rich made it as smooth as possible.

N Peña

Visited Norris this weekend to look at a vehicle I saw online. I’ve purchased several vehicles in the past from other dealerships and this, by far, was the most pleasant and painless experience I’ve had making an auto purchase. I didn’t leave the dealership annoyed. Shawn was delightful to work with and the other gentlemen I met were also friendly.

David Hill

Great dealership, but more importantly great people. Extremely patient and no pressure at all. They will move mountains to try and get you into whatever vehicle you want. Will be doing business with them again when this truck is due for an upgrade.

Brian Davis

For 81 years ( since 1940) me and my family have bought our cars from Norris Ford. As a tiny child I remember George Norris, his son in law Landy Cook, his son Norris Cook and his Children. While Mr. Cook has decided to retire, the outstanding principles of George R. Norris remain, throughout the organization. Messrs, Franklin, Paugh, Bisciotti, and in particular Mr. Grossman, are beyond reproach. They are supported by Messrs Ma, and Watson,, plus their new Store Mgr. Lowery, they are stellar in every aspect. During the recent pandemic they did everything to help their customers and they continue to do so today. I can assure many that the days of of your friendly automobile dealer is sadly long past, Yet, today it is still vibrant at Norris Ford. I Brian Davis, was not compensated for perhaps my salacious comments, but they are earnest in every aspect. I wish the Norris team well. for another 81 years. Withe Every, Sincere Wish, I remain, Brian H. Davis

Matthew Loraditch

Consistently, excellent sales and service experience. They have made me a lifelong Norris customer. Good prices, and a long lived team. Many dealerships you see constant turnover in both sales and service, but I still see the same faces I saw 4 years ago when I first got my Edge! Shouts to Mo and Chuck in Service and Bruce in sales! Update: 5 Years Later, still just as good. Just replaced my Edge with an Explorer and some new faces, but still same great experience.

Trygg Danforth

Big thanks to Richard and the Norris Ford team on their help with our new 2022 Bronco! We appreciated the easy process and thank them for all the help.

Cmoney Cmoney

Mr. Phil worked with my family and myself on this pass Saturday and he’s such a pleasure! The patience he had for us was great. Please ask for Phil when you visit Norris Automotive Group.

Terri Hoskins

The dealer Richard was as kind as he could be, as was the finance man William but the manager seemed like he was all about the money. I had a trade that had a warranty he claimed they refused to repair and he wanted the trade so bad the would repair it himself. I phoned the warranty company to find out why they declined to repair the truck and it was reported to me that no claim from Norris Ford was ever reported. They would have been happy to pay for the repairs which was part of my contract with them. I had them on speaker phone and even had Zo Thompson listen and he said it was what he heard as well but Tyler didn’t want to hear it. He knocked off the repair cost from the trade costing me thousands in interest. I will NEVER use this dealer again over $500 and a Ford Motor Credit contract he cost me. I was forced to go with Capital One with higher interest, because he refused to call the warranty company and lied to me. When I tried to call the warranty company in his office he said we don’t have time for this, let’s wrap this up, here’s what we’ll do. He is ridiculous and shouldn’t be in that position. They received three stars for Richard, William and Zo.... nothing else and my new car is awesome Richard deserves to get what he would for 5stars, he can’t change his supervisor’s actions. He has asked him to call me to work it out and he doesn’t... I may sue for the warranty work. The Warranty Company was under contract.

Jennifer Holcomb

I am terrible with names and forget the young lady that assisted me in the service dept on 7/15 but she was very helpful. There was an issue Hunter in service found during a simple oil change and she was able to effectively explain everything and all was done and fixed in a short period of time with no complications. Everyone was polite, wearing masks, and appeared to be following protocols appropriate for this time we are living in. Kudos!!

Amanda Kemp Gergely

Working with Zo was the best experience I have ever had when buying a car. He was friendly, patient, and extremely knowledgeable. Definitely the best customer service that I have experienced. I will definitely purchase another car in the future from Zo. Best salesman ever!

david macomber

I want to commend my service advisor Dave Emala. Very professional , courteous, polite and a pleasure to deal with. I have gone there many times without an appointment and I always ask for him. They have always taken me in without long waiting times.He likes his job and is very good at what he does. My Shelby GT500 is always returned to me clean and ready to go. I have friends that have Mustangs, they ask me where I take mine for service. I proudly say Norris Ford, and when you go ask for Dave. It's a bit of a drive to get there from Glen Burnie, but it's worth the trip to be treated with respect. Customer Service still does exist.

Steven Goodman

OUR NEW FORD EDGE The internet sales manager Zo Thompson was absolutely the only reason my wife chose Norris and didn’t go to the nearby Chevy dealership where we had plans of going next but we canceled after buying. After putting the feelers out to multiple dealerships in the area via internet, Zo was the friendliest, Nonaggressive and most important,, honest in his answers to a few loaded questions that we had prepared to the bombardment of other dealership calls that followed after our internet app request. Once at Norris Ford, the sales manager Tyler was very involved in the entire sales process from start to finish, making sure everything went perfect, and it did. This purchase was for the wife and it was my primary objective to make sure she left the dealership with the SUV that met her every need. Thanks to Tyler watching every step of the sale, he, without a doubt exceeded our expectations and so did the new Ford Edge he helped us choose. Thank you folks for taking the agony out of buying a new SUV. This truly, truly was a positive experience. UPDATE: On June 24th 2020, I called to have my first oil change and routine checkup. Chris Szumlanski from the service department answered the phone. Chris was very professional and informed me that I could have my SUV serviced tomorrow afternoon. I arrived on the 25th and oddly enough Chris was standing in the drop off bays and met me immediately. I told him who I was and he said it was great to see me. I handed him my keys as he asked what exactly I wanted done and it was that simple. My wife was waiting to pick me up and we left to get lunch. About an hour later Chris called me back and said my SUV was completed and everything was in perfect condition and it was all covered. This was an amazingly simple and professional process and other dealerships should pay close attention to and TAKE NOTES. Thank you Chris and your team for giving me something positive to tell my family and friends... well, even the entire internet now. Thanks you again, Respectfully, Steve Goodman

Laura Fox

Angelo and Chris were so helpful in the whole buying process. Angelo followed up quickly upon receiving my internet quote request for the 2013 Ford Escape. He was very detail-oriented and determined to find me the exact vehicle I wanted, and got me a great price as well. The guys at Norris were never pushy, and were good/honest people throughout my whole car buying experience. I'd definitely recommend them - thanks guys!!

Jackie Eiting

Stan Ma was an excellent agent. highly recommend Norris this is the 4th car I have leased! Stan made this one a pleasure!

Seth Sura

Worked with Gary Parsons Jr to buy a new Explorer. He was excellent, quick fast and cut the BS out of the equation. He even took the time to text me a few days later just to check and see how I was enjoying the new car.

Working class hero

Called John Rooney the sales manager to buy a truck I saw online. He was very helpful, and agreed to hold the truck for me until the next day with out taking any deposit. I showed up with a check and left with the truck the next day the whole thing took less than 10 minutes.

Mandy B.

I've purchased two cars from Norris Ford. They're service department is second to none! Stephanie goes above and beyond for her customers. Everyone at Norris, treats us like Family. We will be life long customers.

Jason James

The first part of February I purchased a new F150 from Tyler. Norris did their part in beating other dealers price in the area but what what I thought was exceptional was their customer service. I purchased through Tyler who was professional through and through. Our first visit in I told him what I was looking for and not only showed me what I wanted but gave me other options to look at. He also was quick to explain pros and cons to each vehicle we discussed. I felt little to no pressure and the whole staff was friendly and showed interest in more than just selling a vehicle

Roxie Bolton

Stan at Norris Ford was extremely helpful. I called after doing some research online. I told Stan what I wanted and the perfect car was waiting for me when I arrived. Stan discussed all options available over the phone with me all while staying in my price range. He also helped get to the exact price range I wanted. Overall, I had a wonderful experience and I highly recommend Norris Ford.

Buckster Buck

Great experience. Great prices, no hassel, quick service and great customer service to date. They even stayed late to make sure I got everything out of the old vehicle- didn't once pressure me even though I'm sure they wanted to go home. Honestly, what more could you ask for?

Lionel Lissouba

The team at Norris Ford are very attentive and have always treated me like family. Their friendliness and transparency are genuine which can be rare in this business. I couldn't recommend them enough. Do not hesitate to visit them, you will not be disappointed. Thanks Norris Ford!

Nicalena Neary

We received friendly knowledgeable service from Sales Rep Ryan Cox. We felt no pressure to make a quick decision about purchasing a vehicle. We love our F150. We were treated with respect at Norris Ford

Kyle

I talked to the Internet Sales Agent (Mark Mansfield) over the phone and I outlined my parameters for the sale for the car they had listed on the Internet and I came in and he got it done smoothly without the long waiting that I have experienced in the past. He was kind, polite, and professional. It was a 1 1/2 hour drive for me, but I would do it again.

Ed Rose

Gene is awesome. He is honest and trustworthy. I wanted to look at a used Ford Focus and Gene told me initially they couldn't find the keys. Next, they found the keys but the car wouldn't start because of a dead battery. Finally, Gene called me and explained that it's more than the battery and the vehicle will not be ready to look at until next week. This is the type of honesty I expect from a dealership. Gene saved me the trouble of driving there just to find out the car doesn't work.

Tony D

One of the better Ford dealerships I've been to. Was in a tough bind with money owed on a totalled car, and needing somwthing new. Mark worked with me and the sales team made an offer that got me into an Awesome fusion, and they even let me take the nice Mustang 5.0 out for a test drive just to test drive it. Always have had great luck with ford, and these guys didnt disappoint. Amazing customer service, the dealership was nice, and the people are great!!!!

valentino amaro

Stephanie was very attentive and communicative, I'm hopeful the reprogram will settle in the truck being that it just stop, I was going to call her on Monday bc she stated the tech stated I needed wheel bearing but I just realized, I installed them so I want to get clarification on this. Otherwise it was a pleasant experience at Norris Ford Dealership.

G K

My car battery died due to being in storage for a while. Chuck helped me get in contact with Ford roadside assistance right away and they changed the battery the same day. All in all - it was an excellent and fast service! Thank you Chuck!

Tasha C

I was having some small problems with the Focus I bought last winter. I came in and explained the problems. They installed new transmission software and checked my tire pressure and that fixed everything! After a hot chocolate and catching a little tv in their waiting room, I was out of there within the hour. Couldn't have asked for anything more. (I was in such a rush I forgot to get my car washed, but besides that, it was a great experience).

brianz426

Had a warranty issue on my 2013 Expedition. Moe ordered the part for me and held it until I got back from vacation. After I called to tell him we were home, he got me in a couple days later. I was able to go in before work get the part installed and still got to work on time. Thanks for the great service.

Kaleigh

My husband and I came to Norris Honda in Dundalk and had the pleasure of working with Wilson Gilbert. He was so helpful, knowledgeable, and hilarious. He made the car buying process easy and enjoyable. I would definitely recommend stopping in to see Wilson to help you find your car!!

Sarah Zivkovich

Great customer service! And when they had to order the part for my car they called right away to let me know, so I just went the next morning. I would definitely recommend this place to others.

Amanda Matey

Just bought a 2015 Escape from Bruce. Definitely the best car-buying experience my husband and I have ever had. Bruce was honest and no-pressure, just let the vehicle and the pricing speak for itself. We are definitely Norris people now!

Makeda Heard

Tawanna was fantastic! I did not buy my car from Norris but they treated me like royalty. I will be getting my service there from now on and I will buy my next car from Norris. My daughter will be talking with them in 2 months when she is ready to purchase.

Hank Torrance

This is my third vehicle purchase from Norris Ford. Each time I was treated with respect and courtesy. My needs and requests were listened to and accomodated to the fullest extent possible. My ford vehicles are also serviced by Norris and my service experience pre-dates my sales experience. They are honest and only perform the work needed to do the job. I would recommend Norris to anyone looking for a new dealer, or service department.

Jeff Perumal

I could not be happier with my experience of buying from Norris Ford. I was looking to buy a Black Focus ST3 with moonroof, and Norris had exactly what I was looking for, at an unbeatable price - literally. I did a lot of research and shopped around, and Norris offered both the best price, the best service, and the best buying experience. My sales consultant was Tyler Smith - he did an excellent job in assisting me, he was amazingly responsive, helpful, and always patient, even when I barraged him with many (many, many) questions. Moreover, perhaps much more importantly, Tyler conducted our discussions and negotiations with the utmost integrity. Not once did he pressure my buying decision in any way whatsoever. Even more telling was how well he acquitted himself in comparison to his competitors (and there were many competitors); while reps from other dealerships were quick to find fault or 'warn' me about the supposed pitfalls of Norris' offer, Tyler did nothing of the sort. The only word of caution he had was right at the beginning, when he rightly mentioned the risk in comparing on-the-road numbers. When I visited Norris to finalize, and when Tyler presented me with the option of buying some extra warranty/coverage/protection options, he did not apply any pressure whatsoever, and neither did his boss, GM Bill Vowles - and I mean no pressure, none! I told them, because I had just spent a lot of money on my first car loan (or loan of any kind), I was gun-shy about spending even more without some thought. When I said that, they told me they understood completely, and that was the end of it, no pressing whatsoever. And this was even when it was clear, from all my research, that their margin on the car was very small (especially when put in the context of national average prices paid). Btw, the price at sale was exactly the price Tyler quoted me, no surprise fees, nothing - precisely the amount I was given before coming in. Another reason to consider Norris is the nice service plans included in the purchase - monthly car washes, oil changes, etc. If you're in the market for a Ford--and you should be, to buy American, and to buy the best American vehicles being built--you absolutely must consider Norris Ford. Btw, my ST3 is amazing, I absolutely love the car!

Jennifer Shelton

Worked with Phil in Pre-Owned. He was very helpful and informative and INFINITELY patient with me (as well as the Pre-Owned finance manager). He got me into a great car for the right price. Would DEFINITELY recommend him and their team for any other vehicle purchase in the future. Thanks a bunch guys!

Maxine Landers

Richard was our salesman and was amazing we got a 2021 mustang gt we love it and it was a pleasant easy and a fast experience we got an amazing interest rate I would definitely recommend Richard and Norris ford

Russell Coward

Great buying experience. Gary was friendly and knowledgeable which made for a smooth, no hassle purchase. I recommend Norris Ford for your next vehicle purchase.

Jeffrey Stoddard

After being ignored at another nearby Ford dealer, the experience at Norris was refreshing. Harvey Appleby is the consummate salesman - he has the confidence to listen to his customer. The entire process in obtaining my '14 Focus went very smoothly and went quickly. I would not hesitate to return to Norris Ford and have already recommended them to friends.

sharon shipley

I went to Norris Ford and had the best customer service, knowledgeable, and the best buying a car experience that I have ever had.

Joseph McGowan

Bought a new Ranger from them. Very helpful with the whole process and not too pushy with vehicles and options I didn't want. Highly recommend to anyone looking for a Ford dealer in the area.

Keith Grey

After shopping for a new Truck for 5 weeks or so, I went back to Norris Ford where my wife bought a Fiesta in 2012. What a pleasure doing business with Stan Ma again! Stan did everything he could to make a deal for the Truck we wanted. Did I mention he had us out test driving a truck that was exactly what I wanted in minutes? After a we all had brief conversation with his GM over final price and trade in, we struck a great deal. Another good deal from Norris Ford! The entire staff from sales , GM, Insurance, and Finance could not have offered any better efficiency, or a better experience. Keith

Amy Chamberlin

My bronco has arrived thanks to Norris ford ! From Jeff Grossman , Brett Coopman, Stan and on, the process was honest , smooth and fun!!

Andrew Newman

Good guys in the parts department help me out when I really needed it.

Michael Dempsey

My wife and I were in the market to trade-up our F-150, and Stan Ma provided the most pleasant sales experience from start to finish. Stan spared no expense in ensuring every detail of our purchase exceeded our expectations, to the point of providing personal delivery of accessories (not in stock at time of vehicle delivery) to our home, nearly 40 miles away from the dealership. Our new F-150 is the fifth Ford vehicle our family has purchased from Norris Ford through Stan, and should there be a need for a sixth, Stan and Norris Ford will be our 'Sales Team'! They have been, and continue to be, a true blessing meeting all our new vehicle needs, and well worth the 40-mile commute :).

Daniel Cooke

I could never ask for a better experience in buying my new Ford F-150. Thank you Stan for such a great experience and seamless process of delivering my truck to my house and finance.

Michael Karp

I had been diagnosed with a front right wheel bearing going bad at my usual Sheehy dealership that i go to(not a sheehy ford location). I was instructed to reach out to a ford dealership as the wheel bearing may be under the cpo powertrain warranty offered by ford that can only be redeemed at a ford dealership. Informed service advisor over the phone the day before AND upon arrival that i had diagnostic and multi point inspection done from previous dealer the day before and that it was the front right wheel bearing. Turns out Part/repair were not covered under warranty. I was still forced to pay the 100+ dollar charge for the norris ford dealer diagnostic multipoint which determined a wheel bearing was creating the noise. Norris fords transmission tech and mechanic were unable to determine if it was the left or the right wheel bearing after driving and inspecting the vehicle so they suggested both but could not be sure( over 1,300 dollar repair). Asked to speak to supervisor to drop the diagnostic/multi point inspection charge because david(service advisor..understandable) could not do so without approval. I did not and will not ever have a vehicle serviced here. Paid the 100+ for inspection and got out of there as fast as i could. Why couldnt you have ran the part number for the wheel bearing and informed me if it was covered or not under warranty when i have all my vehcile info on hand? VIN MAKE MODEL AND YR?! Real bad expierence overall...take ur vehicle somewhere else Moe (service manager) contacted me the week after this had transpired. He read my review and checked with his team to ensure this info was accurate and refunded my money in full and apologized sincerley for my hardships that i endured...if you choose to go here, ask to speak with him directly.

ASAP Jermz (𓂀)

5 Star service so far but I've yet to make it to the dealership. I'm going there tonight to test drive a vehicle. Hopefully they can put me in the vehicle that I'm interested in & still keep the 5 star rating! Kristiana has been very polite & helpful so far :)

Jeffrey Rae

They experience at the Ford dealership was excellent. Service department was very expedient I'm getting my old changed and I am very happy with the whole experience. I suggest anyone go there and I will definitely be a returning customer

Tom Blumer

The Norris Ford Service Team were polite, professional & quick during my visit. I appreciate that, especially on a Saturday morning when I had many other things to get done & was able to thanks to their quick service!

Henry Boucher

I was very happy with the purchase and process of my Explorer through Norris. Chris Crocker and Angelo Molinaro were honest, professional, and efficient. Their communication was excellent. They respected my time and were available if I needed them.

Kenny Feagans

I have purchased 10 new vehicles from Norris Ford in Dundalk in the last 15 years and for most of them I have dealt with Bruce Esky. He is friendly, knowledgeable, and just a good guy. He has never tried to force me into a vehicle I couldn't afford or want, he has gotten my vehicle from may other locations both in and out of the Maryland area. When Bruce retires I will most likely stop buying new vehicles, if I go the Norris Ford and he is off I simply come back when he is available. No knock on the other salesman but dealing with Bruce is like dealing with a friend. As far as my Fords go that I have purchased out of all of them just a couple times had to put them in for warranty work. The last time I was on a military deployment and my son had my vehicle and a computer piece went bad. I made one call to Norris from my deployed location and they took care of everything including tow's and giving my son a ride to pick my truck back up. That was a Hugh piece of mind being so far away and knowing that Norris ford had my back. I will never buy from another dealer even if it meant I could save some money, I told Bruce that because I have bought so many new Fords that my next time I should get one free HE IS STILL LAUGHING!!!!!!! I love my Fords and I love dealing with Norris ford. Kenny Feagans

Dan Perry

Gary Parsons great salesman, friendly, professional, not pushy. Overall experience was good for a dealership. They worked with me got the payments I wanted.

Aaron McCarthney

Stephanie Hoover - Assistant Service Manager was great to work with I highly recommended dealing with her for all your service needs!

Robert Myers

Had a great experience! My favorite person who I would personally recommend is Richard Posco -an ideal Sales Consultant @ Norris Ford Dundalk, MD. He went out of his way to help!

Manik Chowdhury

Took my car in because the cooler was not giving cold air. The staff was polite, took my car in for a checkup and resolved the problem within 2 hours. Very satisfied with the service and quality of work. Manik

Michael Sibley

Fantastic experience! I recently bought a new Ford and they were very professional and friendly. I felt no pressure to buy, unlike many other dealerships. Highly recommended.

charles miner

Everything was great from my service writer to the total experience, Norris has always been my service center and will continue to be ,work on my truck was completed quickly and explained to me (I was there for a recall and had a lil change and safety check) I'm very pleased and I think everyone will also .

Abigail Gatch

Bruce and Chris were extremely helpful and made my first time buying a car stress free. They bent over backwards to find me the Ford Escape I dreamed of and for the right price!

letty rodriguez

I have a very positive experience with this dealer; my car had a recall and my closest dealer(BOB BELL) refuse to do the job saying that it wasn't cover by recall so I contact Ford Company and they refer us to Norris Ford and the car was ready the next day

Walter Cukier

Fantastic service, car knowledge, and fine deals. Look for Stan Ma to get great help!!

Mayra Munoz

I love my car! Richard was super helpful during the entire process!

iandi Boats

Usually great service but I had my oil changed on Monday and none of the service agent had any face coverings or PPE. I did not feel safe.

Stevie Parmer

The visit to Norris was a good experience. The work on the recall was done in a much shorter amount of time then expected. Everyone was courteous and explained the work that was done for the recall.

Christina Anger

I love having my vehicle serviced here. Have tried other places with regret. Mo is my go-to man for service, but everyone is pleasant to work with and helpful. Highly recommend.

Magic Mike

I had jus bought a used car that was originally sold by them and upon my visit, they were very helpful in showing me how to use the car and will earn my business when repairs and upkeep may be needed.

Bob Betz

CHRIS is service dept is great at Norris Ford. Gets me done in good time...explains things. Way to go guys👍 …

Sabrena Tindal

Took my car there for a recall. It took them 2 days to finish my car. They didn't even take care of what they were supposed to do.

Patrick

I’m always happy to come to Norris Ford, for their service, Stephanie is a wonderful service advisor, always treats me kindly.and I get free shuttle service.

John Lesser

When I am in the Baltimore area, I use Norris Ford for my services. They have always been honest, fair and very complete.

Xi Zhao (Carol)

Absolutely great. My husband and I really appreciate the help from Ryan and Chris. We love our new Ford Fusion and enjoy driving a lot.

Reg]ina Clarke6ur7fhu5

As usual the staff are wonderful. What I didn't like was the mechanic/oil changer left the paper and plastic in my vehicle.

Stephanie Klaben

We had a nail in the tire and we were fixed and back on the road in less then an hour. The associates were so nice.

Michael Brown

Dealt with a Zack Tolley in sales. Very professional and understood what I was in the market for. Him along with Chris handled the deal seamlessly and were very helpful with my needs.

William Clevenger

RE CALL ON MY 2009 MERCURY FOR AIR BAG IT BEEN OVER A YEAR WAITING FINNALY HAD TO CALL 0UT TO FORD IN MICHIGAN TO LITE FIRE UNDER THE TOOK 3 DAYS CAUSE ITWAS WEEK BUT MICHIGAN CALLED WE HAD 3 WAY PHONE CALL WITH NORRIS FORD HAD APPOINTMENT IN 2 DAYS , SOMETIMES YOU HAVE A LITTLE BIT ABOVE THERE HEADS.

Michael Thompson

The Staff at Norris at are top notch they get you in and get you out in a timely manner. Most importantly they are on point with you as there customer. Thanks to Rick and his Staff.

Soyane Austin

This was the best car buying experience I've ever had. The process was quick and effortless. I am so happy with my purchase. Thank you!

Carl C Ogbenna

Great service. Response was phenomenal. Service agents great to work with. David at Merritt Blvd Service Office is a good guy. Nice to work with.

Brian Goddard

Zo and Chris did a great job working with me over a few days to make sure I got the best deal possible and I left feeling confident about my purchase.

Charles Powell

Just got off the phone with service about an F-450, and the lady was super nice, checked the Vin and was able to tell me all the info to the questions I had. Thank you so much for the help.

潘越

The experience in Norris Ford is great! There are some real good deals in Norris. People there are very nice and patient.

Natalie Shipula

Second new car and the experience was 100 times better. Glad I went to Norris this time. Thanks for a great experience.

Michael Horrigan

Just bought my third vehicle from Norris Ford. There is no better truck guy than Stan Ma. I call him, "Stan the Truck Man."

Dawit Haile

Scott was amazing. I love my experience with them.

Carl Endres

Mark and his manager Chris went out of their way to find me the perfect truck. It fit both my wants and budget. Thanks for everything!

Anand Polamarasetti

My Ford Explorer <sport> was delivered as promised. Zo Thompson was very informative, polite and dealt with patience.

Matt Smith

We are treated very well. The service department is excellent. Stan Ma is THE man to see!

Kelvin Simms

Classy service that anticipated my needs. Bought my pre-owned car from them 9 months ago and they take care of their customers.

Cheryl Brown

I was only there to drop my husband off to pick up his Ford F150 I love those trucks but I'm a Chevy girl.

Betsy W

Friendly and professional staff, clean and presentable showcase room, despite covid -19, all about customer service and support.

Rob Loudermilk

Had an airbag recall done here. Same day service. Clean comfortable waiting room.

cass denning

Got a new car my sales Edmond was Jason wonderful guy wonderful salesman. Love my new car

Claudia Carlin

Excellent, great test drive on a new Tucson and we are repeat customers, see Mike for a good deal.

gil raith

I am not a big fan of dealerships, but this one is the exception. Always honest, friendly service.

Jonathan

Nice sales person but the selection is laughable, especially if you want any vehicle with more than the standard features on it. This includes used.

Jim Penfold

Service personnel are more than helpful trying to find out why my 3800 mile 2017 Focus Electric is misbehaving.

Sharron Scott

Very nice group of people. Took my car in for service and Mo was very friendly and helpful to get everything done

Khan

I got in and out with given time promised .They did take care of the problem car had it. A job well done thanks

Santí Bernal

thanks for the great help from wilson Gilbert I have my second car, he was very professional!!

Ray Leone

Always fast and professional service. Advisers are direct and honest. Easy to book appointments too

christine armstrong

Always a great experience working with the service department at Norris Ford! Thanks Andy, Mike & Ben.

Liz Eckhard

2019 Ford Ecosport very nice affordable discounts and friendly sales and finance ask for Bruce

Kendra Frost

Everyone was friendly, and Mr. Weimer was understanding and patient with my deliberations over color and model.

Catherine Clapp

It was easy to make appointment unlike Al Packer.

Glen Stegmiller

Great staff !

William sturgill

When in for a scheduled oil change. Great service in a timely manner.

Elizabeth McNulty

Always helpful..I live near two Ford dealerships and I drive to Norris because of their service!

clayton drummond

Very professional clean bathroom and convenient waiting area with coffee tea and water. My favorite place for auto service.

devette goodman

Great customer service. Was not totally satisfied with all the repairs. May have to return again.

Kevin Jones

Great ford dealership here very friendly staff 7/9/19

Crystal Jones

Very professional place..they made sure my car was done in a timely manner

Michael Franklin

Great People! Honest and kind employees went out of their way to help me. Great experience.

Jonathon Freed

The salesman Phil was awesome did all he could to get me in the ride I wanted

Gregory Guerra sr

Absolutely great customer service well do business with them in the future keep up the great work

Michael Lemos

I was in town for a business trip, and the company car wouldn't start, these guys did a great job fixing up the car so I could start my 3 hour drive home!!!

Charles Allevato

Was treated very well. Tony is a good car salesman.

Brian Wallace

Great buying experience from sales through financing! Especially appreciate Harvey and Chris in sales.

Mark Wallace

I have been a customer 10 or so years very good service all good people

Hind Elasri

They work is guarantee, best customer service, I recommendthis place to resolve your car problem.

John Lemmon

Very friendly..... brought me up to date on everything about my truck

Donna Metlin

Friendly, helpful staff that went above and beyond to make sure I had a positive experience.

QB Baltimore

It's was a great and pleasant experience the people who work there was professional and down to earth

Latia Suite

Good price on vehicles. Horrible customer service

A.J. Smoot

I try to buy all of my cars from here. Chris is the best.

Tony Russell

Service representative was a delight to talk to get my truck work on

Curvin Orwig

Always a great visit☺☺☺ Especially with Stan!!! Great customer service

Eric Snavely

Great car buying experience beginning to end!

Leron Goodwin

Good service. Always fix my car the first time

Melvin Fillmore

GREAT FORD SERVICE ASK FOR DAVID HONEST AND TELLS YOU WHAT YOU NEED.

Bill Curran

Easy to work with just ask for Stan

Jerry Pulliam

The service team was prompt and friendly and helpful

Dark Star Pyro

Great service and they respect your rights 5 star service!

Andrew Franklin

Excellent service department. Friendly staff!

Nanette Bell

They got me in and out very quickly.

Cindy Wisner

Everyone there treated me very good

Carol McClelland

They always treat me very nice.

Nelson Neal

The service people there or great the salesman I would say that about

Chuck Heintzeman

5 today 6th time in shop in 2 months

Aaron Klinedinst

Always fix what I need and great customer service !

Kamra Gebhardt

Always clean and friendly. Quick and honest service

Mo Goff

Great service. See Moe! He's awesome

Eric Winkey

Awesome 👌 service, great guys! …

Gerry Cegielski

Excellent, Especially Nick, Ford Used Cars******

Jose Ucan

Mmmm ok

Strickland Bonner

Excellent dealership, very good experience.

Joe Wood

The only people I trust to service my Mustang

James Henwood

Very Professional will call you on all problems with vehicle

Shotzy

Great service and friendly atmosphere.

Charlotte Noranbrock

Always courteous and great service.

Jean Cobb

Great place to get the best deal

Joe Schultz

Fast service, great service advisor

Robert Gregg

Crisp clean and fast. Much appreciated

Bill Remmey

Fast service no hassle, great experience

Queen Me

The service team was very polite and helpful...

John Giorgilli

Great place to buy a truck. See Stan Ma

Michael Larkins

Excellent service outstanding personal thank you.

Cheryl Fuller

Friendly and on time to do quality work.

Wioletta Dietz

Excellent service. Very friendly people.

Laverne Ogieste

Good service, no deal made

Sean Myers

Always great in the service department!

waltsomoza

Great Service and kindness Thank you!!

Billy Richardson

Fast and courteous service very reliable

Stephen Thompson

Speedy fast friendly service and parts

Dwayne Tucker

Great salesman Nick Francas!!!

Roger C

Great buying experience from Norris Ford in Baltimore.

Michael S

Quick service and a clean waiting area.

Charley Johnson

Who knew...? Chris and the Norris Ford Team did.

Daniel Wenczkowski

I USED TO HAVE GOTTEN MY CARS AN TRUCKS

Hector Mejia

Nice place Nice people I reallyrecommend this place

Gagandeep Singh Anand (Gagan)

Loved Ray's help, thank you!

Martin Lawrence

Great place....I work there.

Sue Payne

Great service each time.

Rughostrider 2

Fast service, great customer service.

J.W. Walker

Great service!

Chuck Mason

Service was very quick.

Rob Walt

Quick!

Donna Rooney

Excellent customer service!

Common Foulke

a pleasant pain free experience

William Wood

Good prompt service.

Patrick Washington

Great in and out professional

Mehdee Ahmed

5 star for DJ!

Cortney Stitt

Phil was great!

Mattie Yarbough

Good

William Bruchey

Great sales experience

Susan Miller

Wont buy a vehicle anywhere else

Paul Kellner

Excellent service dept

DOC 8404

A first class experience,

Jermaine Jones

Lack of assistance!

Bob Fisher

Nice people to deal with.

Stephen Pletch

Great

donnell Jones

Beautiful atmosphere 👌 …

Russell Dedder

Great service!

Lawrence Patterson

Great service!

Mx3 Official

Great service!!

Pat Perouty

Great service.

John Cover

Great service.

marian jones

Great service!!

Van McCalip

Awesome service!!!

James Wells

Very good.

Teresa Blake

Repair shop

Lewis lockhart

great service

Phillip Floyd

Today was fast

Chris DuLaney

Nice people.

JOHN Jimenez

Great place...

Donald Vaughn

Good service

Dawson Willis

Brought a SUV from there

Melvin Garrison

Great service

Ray Webb

Friendly staff

Michael L.

Outstanding service

Tracey Stinney

Prompt service

David Straw

A1 service

Chris McKinney

I ordered a ford Maverick in September, the truck came in February exactly how I ordered. No crazy markups or dealer add ons I didn’t ask for. My salesman Tyler Lisa was great to deal with, and the whole staff was friendly.

Harleigh Pope

All went great, nice smooth process. Satisfied with the service my car had.

Ivan Diaz

(Translation) Language is not a problem here, they have fully trained staff to assist you in English or Spanish. If you come to Norris Ford looking for a vehicle, you leave here because they have good prices and if you don't have the money, they will finance what you need. (Original) El idioma aqui no es problema tienen personal completamente capacitado para atenderte en ingles o español si llegas a Norris Ford en busca de un vehiculo sales montadl de aqui porque tienen buenos precios y si no tienes el dinero te hace un financiamiento con lo que te falta.

Leszek Walkiewicz

🚙👍 …

Eduardo Vilela

(Translation) excellent cars (Original) Excelente carros

Jordan Felle

Mr. 777ecodrive

Joe McKenzie

Contact

Photos