Reviews of Bob Bell Chevrolet. (Car Dealer) in Baltimore (Maryland).

Bob Bell Chevrolet

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Car dealer

Chevrolet dealer

1 Kane St, Baltimore, MD 21224, United States

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Information of Bob Bell Chevrolet, Car dealer in Baltimore (Maryland)

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Reviews of Bob Bell Chevrolet

Cory Belle

I came into Bob Bell's on a Tuesday with maybe 15 minutes of time available to look at a car and talk through the deal. Long story short, they got it done. My son and I came back and picked up the car that Friday! The entire staff moved rapidly and still made me feel extremely welcomed. Love the respect of my time! They also gave me a great deal!

Floyd Hause

On monday8/8/22 purchased my new truck from the best company that has treated me with the best service ever. I rate Bob Bell Chevrolet a perfect 10. The salesman Tim Dekowski made sure all my questions and concerns were answered. The transaction was very fast and friendly. I was never pressured in any way. The Finace manger Kyle Connorton treated so professional and gave me the best choice of warranty options and he upgraded my preferences to meet my needs at a very fair price. My over all opinion out of all the prior dealer that I done business with which was a lot even with my occupation, by far Bob Bell Chevrolet of Bel air Maryland is the only place I will ever by my vehicle from. I am now going to use this business for all of my purchases moving forward. I felt so strongly about Bob Bell Chevrolet I post my review on Facebook for the world to know how wonderful of a company they truly are BobBel Chevrolet of Bel Air Maryland are only concerned with customer satisfaction guarantee and has exceeded this by far. Thanks so much from one satisfied customer Floyd Hause.

Andrew Soles

I just wanted to take a moment and say that I had the best car buying experience with Bob Bell Chevy. Nate who was my salesman took very good care of my wife and I. I was in need of a vehicle fairly quickly and they had a very nice 2016 Kia Optima SX TGDI which we both were very interested in. We set up an appointment with Nate to come in and look at it and take a test drive. We both were sold on it. We went in and Nate punched some numbers and got us approved fairly quickly. We were out of there fairly quickly as well with our new car to us. Thank you Nate for your time and working with us. I definitely recommend Bob Bell Chevy for your car buying needs and I definitely recommend seeing Nate to help you with your needs!

Taylor Lyles

This was the first car I ever bought! I knew I wanted a Colorado and wanted to make sure I got the best (and fair) price for it! George, Tony, and Joe Evans were pivotal in ensuring I got the right Colorado to fit my needs. When the one I wanted sold one day prior, the trio were very attentive to getting the exact model back on the lot ASAP! Nathanial was super helpful in helping me finalize the paperwork and showing me some neat stuff! When I saw a scuff on the truck Nathanial was quick to take it around back and have service clean it up before I left the lot!

holly reed

George Cuff is the BEST MANAGER. HE TREATS ALL CUSTOMERS AS IF THEY WERE FAMILY! BUT BEST OF ALL, HE DOES NOT BEAT AROUND THE BUSH LIKE MOST DEALERSHIPS. He WORKS HARD TO FIND PRICES THAT ARE FIT FOR MY FAMILY AND I. NOW THAT'S WHAT MAKES REPLICABLE DEALERSHIP. THANK YOU MR. CUFF

Michael Toland

I worked with Hank and he was fantastic. I had previously bought at 2018 Silverado from Bob Bell and worked with Hank. When i got the idea to get a new truck, I texted Hank and within minutes we was already sending me pics of the 2022 Silverado that i was interested in. I visited Hank at the dealership and took it for a test drive - it was great. Hank then started discussing the financial part of the deal. I told Hank was my pricing expectations were and he was able to find a workable deal working with his manager in minutes. Overall - the experience was great and i can say, without a doubt, that in a few years ready i'm ready to get a new truck, i will being texting Hank. It doesn't get any easier than that. Thanks - Mike

Tina Prelia

Hank was absolutely the best! He was patient and very polite. If you do visit this dealership please ask for him, you won't regret it! I also would like to thank Joseph Beach for the extra care. I've bought 3 cars from this place and have been happy with all 3!

KraftyChic Taurus

I’m overly grateful to have a service advisor like Jamie. Ever since I started having my car looked at by Bob Bell Chevrolet I feel a little bit more at ease about driving around. Jamie has always been helpful from day and she will try her best to figure out the best solution for you and your situation in reference to your vehicle. I will continue taking my car to Bob Bell Chevrolet

Jennifer and LeBron Covington

Process was straightforward, simple, customer focused, and believe the dealership came with their best offer for the vehicle and the trade. Sales person was very detailed, thorough, and personable. Also, we had 3 little ones and dealership was very accommodating in us purchasing a vehicle while they were there.

Paul King

My salesman Harrison was great, as was the finance manager. However, the used car sales manager decided at the last minute not to fix a broken power door lock motor on the vehicle I purchased. I feel this is bad business, as I was told it would be repaired before putting my down payment.

weldedwelk one

Joseph Beach was my first contact with your dealership following an online inquiry and was patient, informative, and professional. Rocio Oseguera was our in-dealership contact and was gracious and helpful and made the purchasing process a pleasure. Her call the following day to ask about our 480 mile drive home was exceptionally considerate. George Call supervised our experience and made the process of out of state purchase simple. Rodney Boone was a joy to work with while we finalized our finance agreement. He was masterful while printing all of the forms and advising us on our warranty options. We think the team at Bob Bell Chevrolet, Kane Street, Baltimore, MD provided a wonderful experience when buying our vehicle.

Kea Hawkins

I had a great experience and I love my Chevrolet Equinox. Everyone was so nice and Dwayne M. was awesome he listened to me about what I wanted and wasn't pushy or rushing me. This is the 2nd vehicle I have purchased from them and I have no complaints just praise. Thank you to the whole Bob Bell team.

Michael Hollows

We thoroughly enjoyed this buying experience. From our Sales Associate Rocio to the GM and even finance everyone was very courteous. anyone we know who is in the market for a new car we will definitely recommend Bob Bell Chevy in Baltimore. One of the things that stick out the most to us was when we asked a question, Rocio didn’t know, she responded with “i don’t know, but i will find out” (which she did). So often in buying cars from previous places the sales person when they didn’t know would “BS” and answer. Her honesty and follow up was something we won’t forget and will always recommend her to other family/Friends looking to buy a new Chevy.

Pat Ilioff

I'm on my second car lease. My salesperson was incredibly helpful in a time where cars were hard to get and the service department is always helpful. It's especially appreciated to be able to have someone take me home when I don't have the time to sit and wait.

Linda Reynolds

They let us upgrade when they couldn’t fix the issue with the trailblazer.Hank is an awesome salesman. He always goes above the customer expectations. When looking for a new car Hank is the only salesman we will deal with.

R 1

I would say if you are looking for service and parts, you should ask for Jaime. She's the best thing going for that business. The other workers vary in competency and basic customer service skills. Stacy is quite rude and disrespectful when speaking to customers in general. She seems annoyed and is dismissive when you ask basic questions about servicing your car.

Ssleepy

Went in for a recall and was made aware of a coverage on my vehicle that I didn't know I had. It covered another repair I needed and I couldn't be happier. Thanks for making my 1st service experience amazing!!!

Kea Hawkins

I had an amazing experience at Bob Bell and my salesman Dwayne M. was awesome he listened to what I wanted. I have no complaints just praises. Thank you to the whole Bob Bell Team.

David Kuscavage

Was looking for a new truck. Ken and his manager Joe went above and beyond to get us fitted into a new truck. If your looking for honest and great people this is your dealership. Thank you again for all the help!

Keyshia Cofield

Very friendly & professional. They will definitely look out for you w/all of incentives & trade of your old vehicle. Your the Best & couldn’t ask for a better dealership.

Tom Kraft

Best Experience I have ever had. I'm completely satisfied with my purchase. I can't thank the sales team enough they did a excellent job.

Perry Stevenson

My experience with Bob Bell Service is always top notch...The service team greeted me promptly and the Service Rep was friendly and informative...the waiting lounge is comfortable and well stocked...my truck was serviced quickly, even though it was a very busy Monday morning...The entire staff is always friendly and professional...In a world of "rush, rush, it's not my problem", coming to Bob Bell is a breath of fresh air...Thanks to all...

Roberto Schettini

It was a great and smooth transition. David Stevenson from the Dealership in Dundalk was great and was patient with what we wanted and worked with us on getting the best deal for our trade in. Bought a very nice 2017 Chevy Silverado 1500. 👍 …

James S. Davis

Courteous, professional and very responsive. Made the buying process straight forward and easy. No gimmicks, no pressure, no BS!

Robert Noren

É mejor és qui se habla Español. For starters the service team here is excellent. Everybody from Joe the greater to Jamie and Yvonne the service techs are really really friendly and very helpful. They're always prompt to write you in and the service does not take long, all things considered. Even if you didn't buy your car here but would like to service it at a dependable and honest dealership this is the place to go right on 1 Kane Street in between Baltimore and Dundalk just off of North Point Boulevard. When you pass Crazy Ray's on Erdman Avenue going down towards the bridge and Dundalk it's on the right you can't miss it. David and Gabriel are two very good salesmen who will take care of you and bend over backwards to make a deal go through. They were really helpful in trying to get me into a new car but unfortunately I was too upside down and did not have the down payment required by the bank so I couldn't make it happen this time. I was here a few months ago for the same reason and the down payment then was twice what it was today so they're really getting good at negotiating with the bank. Likewise Joe Evans the new car manager who worked closely with Gabriel this time is excellent at setting up great deals. He was the one who ultimately gave me the deal of a lifetime but like I said even though he managed to cut the down payment in half I didn't have it so I couldn't make it happen. Like Joe said in a few months when I will have paid off more of my car and saved up $1500 to $2000 for a down payment, half of what was required today, possibly then I will get an even better deal with a marked-up trade in value, which also happened this time. I highly recommend this Five Star Chevy dealer.

Keith Vaughan

Nice, friendly dealership. Very impressed with the customer service and responsiveness to options and variations on the deal. They found the vehicle I wanted and made an easy transaction. They really did take care of everything, made it clear, and saved me time.

Gloria Stone

I had Hank for my salesman, he was very punctual with everything I asked him to do for me. I was out of town when I found out my other vehicle was totaled, so I called Hank because he was so great when we bought our previous vehicle from him last year. Hank had everything ready for me to purchase a new vehicle from him @ Bob Bell when I returned home in two days. I will always go back to Hank & recommend others to him as well. He was the best salesman. Making sure I was comfortable at all times. Thank you so much Hank!!! Gloria

Kelly Kolstrom

I had a great experience with the salesman Dave Stevenson. He went above and beyond to make the sale pleasurable and easy. I did however have a large issue with one of the managers, Tony. He was beyond rude and I would be happy to explain the situation further. It was absolutely shocking the way he conducted business and the way he spoke to his potential customers. The situation was rectified by the manager above him, George. But I can assure you, Tony did NOT want me to speak with George. Tony needs to retake a manager class on the way to treat and speak to customers.

Eric Red

Bob Bell has done it again! They have great customer service and once again has placed me in a brand new affordable great car. They work well to given you the best prices and deals.

Naquasia Days-Jackson

Brianna was amazingly professional from our first interaction. Within 24 hours of my initial inquiry she reached out via email. She answered all of my questions prior to setting up an appointment. I originally came in for a presale of the 2022 Traverse but with Briana’s guidance I settled on the 2023 Traverse and could not be happier. There was a slight misunderstanding and Briana handled it with great customer service. In the end Briana’s confidence and professionalism sealed the deal!

Paula Triplett

Our experience purchasing our 2023 Durimax Tahoe was amazing. Start to finish, we can oNy speak highly of the process. I definitely recommend Bob Bell. I am so glad we chose them over going to our normal dealership

Caitlin Southwood

Service visit was very smooth. Appoint time was kept and estimated time to complete was right on the money. Service department communicated very well and in-person interaction was professional and courteous.

DAVID FREEMAN

Best Car Buying Experience yet.... Internet Sales was a great experience, found the car I wanted, with the options I needed on Autotrader, Bob Bell had the best price within 1,200 miles as I live in Atlanta. They had all the original paperwork, window sticker, etc. 'Sam' walked out, took pictures, measured tire tread depth, answered questions and provided the Car Fax. They don't negotiate internet pricing which was fine as their price was great and they don't tack on stupid dealer fees. Example of stupid dealer fees ($899 dealer processing; $199 window glass theft etching; $89 nitrogen tire fill, etc.) Also, they don't accept payment or down payment via credit card... not sure why but it's a company policy, and i wanted the frequent flyer miles.... Put the deposit on a credit card, they FedEx paperwork, filled it out returned in the FedEx envelope they provided; wired money to pay for the car. A week later I flew up, was met at the airport by Sam, shuttled to the dealership; Spent 35 minutes getting final paperwork, they refunded credit card deposit and was on my way. They had detailed the car beautifully, all manuals were in the car, and filled the gas tank. My daughter LOVES her new car.......but it was dirty after driving it 712 miles home... but her face was priceless when she saw it. Took less time than buying a cellphone at Verizon....

Susan Koontz

Excellent service. Took slightly longer than expected but was because of the extra attention to details that has my car running great. Recommend.

Ingrid Mochita Mattis

The service department was helpful and detailed in explaining of any issues with my vehicle. I chose to wait in site in a lovely clean waiting area.

Patrick Berkebile

I was very happy with the service from Bob Bell Chevrolet in Baltimore Maryland. David Stevenson, the salesperson, was outstanding and I appreciate his professionalism and efforts to make sure I was satisfied with my NEW Spark!

Tamara Washington

I was looking for a specific suv as well as color and Mr Rudo kept me informed no pressure to secure vehicle with payment before seeing or driving like autonation did. Harrison communicated with me regularly as I wanted per email to let me know status of incoming inventory then reached out immediately when he had what I was looking for. Also Mr Boone was very kind to explain financial part step by step to make sure I was getting everything I needed . I ended up with payments more than I wanted but both gentlemen were very professional and informative. Great job gentleman

Todd Sherrill

It's nice the way you have first come, first serve. I was in and out. Much better than jba. And the little attendant wasn't bad either.

Jacqueline Gladden

I always like to know Stacey is there, when I have an appointment. She sees that I get what is needed. I always trust her opinion and she's customer friendly.

Kimyatta Davis

I came in to get a oil change and my tires check they did the rotation and said they put all tires at factory PSI I start driving and my truck is pulling so I check my tires the PSI is all different so I feel the only thing that was done was the oil change I’m not happy at all the ride is more worse then I bought in it was only one tire now it’s 2 that’s off now

K Fields

Pleasant experience with everyone and was well informed about the services that was needed for my vehicle. I would definitely recommend.

Melody Hughes

Jonathan helped us a lot when buying my spark car, we would definitely recommend this dealership.

NOOR WILLIAMS

Honestly of all the years that I have been purchasing vehicles, the experience that I had at this dealership was outstanding. The sales team placed my wants and needs first and made it happen better than I expected. I will definitely recommend and do further business with this dealership. Thank you Bob Bell Chevrolet of Baltimore.

Caseem Tyler

Always get fast and friendly service when I come here mostly for oil changes. The car buying experience was easy as well

Anne Smith

Bob Bell is a very good dealership. They work with use and we’re fair and honest.

Vicki Rommel

I broke down on Christmas Eve and had my equinox towed to Bob bell. With the assistance of warranty manager Wendy Miller and a technician Ron I was so happy to be back in the road within a few days. I was so worried at holiday time that the expense would be astronomical but they helped me figure out some of my issues were emission warranties and that made my Christmas! Thank you to all your associates that helped my grand daughter and I get back on the road and have a nice holiday!

Michelle Isler-Green

I always receive professional help each and every time. All of the associates are super friendly, and the building is extraordinarily the cleanest car dealer facility I've ever visited in my entire life. The floor is so clean you can literally sit on it and enjoy a meal without grease stains on your clothes. My favorite Associate (although everyone is extremely welcoming), is Jamie Christopher from the Kane Street facility. She is one of the nicest people I've ever met, and she always make sure that my needs are completely met. I never ever ever leave disappointed. Keep up the phenomenal work!!!

D Dixon

I bought a GMC Terrain from Bob Bell last month. Dave and Rodney were very helpful. The deal was smooth and wasn't as stressful as I anticipated. Would highly recommend this dealership. Car is running great and I'm very satisfied.

Tia Bail Bonds

Extremely professional and I will be back. Every person I spoke with and I had to speak with like 5 different people over a few days. They all were pleasant, polite and professional

Linda Ambrosino

I went to Bob Bell to purchase my Trailblazer RS 2021. They were very professional and knowledgeable. Gave me a good price. Brittney and Leroy were top notch. Brittney followed me through to the end of my experience and closed the deal. Kudos Brittney! I am very happy with my vehicle purchase. 2nd review pertains tp the service dept recently August 2022. Due to a car jacking i was devastated. Jamie worked with me and made things easier to get new keys made and service my tire. She was kind, concerning and provided great customer service. Also my daughter Shannon Howell was gracious and helped by paying for the service Bob.Bell provided. Lastly OnStar located my car within 20min and towed my car properly to Bob Bell. I appreciate the help, care, and wonderful service.

Arnold Neal

The Experience was Awesome Nathanial was a fantastic sales person very professional and patient I showed him the truck I wanted he said no problem let’s get the process started now I have a brand new 2022 Silverado thanks again Nathanial I’ll definitely come back in the future also refer friends and family

John Sappington

Service personal are polite and the service is relatively quick. The oil & filter, tire rotation and the fluids were topped off as promised.

Octaivia Givens

I would definitely recommend going here. The customer service was very good! And Rose was so helpful and nice.

Chuck Dorsey

I felt our service advisor was professional, knowledgeable and personable. I took our Tahoe in for oil change/tire rotation, it was done quickly and handled as they would a larger service. I recommend them highly.

William Little

Every time I come to Bob Bell , the salesperson and the mechanics are always professional and courteous! They provide me with the best service and I don't have to wait too long for my vehicle! I will continue to come back for the quality care!

Aamir Taylor

The fast response was great! That was the key for me and working with my credit. Let me say this, positive attitude with good conversation is a winner and it shows. I walked out with my new car and very happy.

Deborah McCleave

Great Service Friendly Staff Had taken my car to another dealer to resolve problem, which they didn't-- but you mechanic pinpointed the problem.

Craig Pettinati

Everyone one was nice and most important they were not pushy. Everyone excellent customer service!!

Eric Markey

I love my new Chevy Traverse. Had a no stress worry free experience buying my new car from Bob Bell Chevrolet. First time owning a Chevy but I love this car.

Vivian Privitera

My Service representative Nate Schaefer was very helpful detailing the features of my new vehicle

Phil Beinke

Bob Bell Chevrolet has been my go to Dealer for service on my 2014 Silverado. They have serviced this vehicle since I purchased it. From the moment you drive into the service lane, they treat you more like friends than just a number. My vehicle is finished on time or sometimes earlier than promised. I have purchased my last 6 vehicles here, and I am a very satisfied customer. I would recommend Bob Bell Chevrolet for your next vehicle. The service department is the best. I trust my service to Bob Bell.

Diane Wilkes

I was very pleased with everything. They explained the features of the car. We were in and out.

Anthony Mansfield

EasiestVehicle deal I have ever done. The only dissatisfaction I had was the price of the new vehicle ended up having $3000.00 dollars added to the advertised price when we got to finance. They said it was a “market adjustment” . We ended up buying the vehicle anyway. Our sales rep Brianna was great! Joe the Manager was awesome as well as the finance guy.

William Jenkins

I went to Bob Bell Chevrolet at a chance of getting a oil change. I was served with no appointment and it didn't take long.

Tharon Weathers Jr

Bought my first car with them in 2021 , I had got a 2016 Chevy Cruze Lt Then within a year I traded to a 2018 Chevy Equinox 1LT AWD , to get approved it was fast ! They may not have a large selection of cars but they can put you in something fast and something convenient for your price range. I loved the experience and I will continue to use them. Great customer service , The service center 4/5… For some reason every time u schedule a service for your car they always want to hold your car overnight or for 2-3 days at a time no matter how big or small the problem smh but other than that great spot!!

Stacey Young

I went in to purchase a 2022 Chevy Equinox and, I was blown away with the excellent customer service. Kenderick was knowledgeable and very helpful with the purchase of my new vehicle. The whole staff exceeded my expectations and, I am so grateful to all the staff who helped to make this purchase successful. Thank you so much.

Sebastian Tirado

Took 3 hr to get my car service for oil change and tire rotated 3 long for me my morning was gone waiting

Allen 7-7-77

Awesome awesome experience at Bob bell Chevy. Love my truck. Nate was a great Sales Rep would highly recommand coming here to purchace a new vechicle.

DARREN PETTY

Great salesperson David and George the manager was very helpful. They made buying vehicles very easy and enjoyably. They never rush us and explained the whole process from picking out the vehicles we wanted to financing. We will never go any where else but Bob Bell.

Hattie Kenney

We scheduled our car for a recall and took the car in. We left the car there until the part arrived and was serviced. They gave me a number I could text to get updates on the car. Everyone was super friendly, helpful and made the recall situation a lot better.

David Saenz

The sales representative, Kendrick, was very attentive and respectful of my time and my budget. Management is supportive of my side of the deal and worked hard to deliver exceptional customer service even after delivery. Highly recommended!

Allen Mahomes jr

It was quick and both sells and finance personnel was very helpful

Nadia

I enjoyed my experience. Ken was helpful and knowledgeable.

sirtemplerknight

The entire experience was easy, fast and efficient, the staff was friendly and helpful and contacted our insurance. All we had to do was pick up the repaired car!

Latisha Hopkins

My experience at the dealership was Excellent. The staff was very efficient and proficient. They got the deal done.

Shani Stokes

I went to this dealership yesterday with an auto loan for $15k.. I looked at 3 different vehicles. I was there for hours just to be turned away because 1,they wanted me to get a higher loan and 2 because I basically have 1 item on my credit history.. I pretty much wasted my time with them when I know I could have went some where they would have taken that money..

Crystal Johnson

I like them. Jamie always takes care of me and I like that I was able to get an easy transfer from them because I initially went to Bob Bell Kia around by Eastpoint mall so all they did initially was call them for my car. Both places are pleasant. I am very happy with them, I just wish they would wash my car after servicing it. Also, I like the fact that they offer payment plans through Sunbit.

Sherry Bramande

Truly a wonderful experience. Everyone was extremely professional and kind.

Howard Webb. Jr.

First time going to Bob Bell Chevrolet on Kane St. The service department was great. I will definitely be returning for my services.

James Overstreet

My sales rep Hank was very friendly from the moment I walked in. He was well-versed on the equipment and features on the vehicle I was interested in. He was very efficient at taking care of my request. He followed up with me regularly, and made my purchase a pleasant experience. Hank was very knowledgeable on additional benefits of ad on services such as one star and the Chevy app. He even helped me enroll in Chevy rewards. The sales manager was very knowledgeable on extended warranties and additional products that I might be interested in. The whole sales by an experience at barbell Chevy was five star. ⭐️⭐️⭐️⭐️⭐️

CHERYL KIDWELL

Our experience was a Great One. We were out in an 1/2 hr. time.

Lisa Milan

The customer service is awesome. The management, and staff remember their frequent customers. And are willing to help with any concerns about your vehicle. On July 2022, I took my car in for service. I was greeted with smiles, laughter, by the make staff, I'm especially impressed by a young lady Ms. Jamie always has a smile, she's courteous, informative. 😃😃😃😃

Linda Kalb

Our salesman was knowledgeable, friendly and very honest. Our entire experience was wonderful. The finance person was also knowledgeable and friendly. Felt no pressure to make decisions. Drove away with a 2021 Trailblazer as very satisfied customers. Would highly recommend this dealership if you’re in the market for a new or used car.

T Kirby

This was my first time purchasing a vehicle from Bob Bell on Kane Ave in Baltimore and I must say that it was a smooth and easy process. The customer service was great as well as my sales associate. Thanks again for a wonderful experience and my car.

Greek princess

My experience was great! The best part was they did not let me leave without driving away in a new vehicle. I told them what i wanted and how much I was willing to spend and they worked with me and now I am a proud owner of a new vehicle after 17 years. O’Rustu Brown needs a raise. He was a great help and was with me every step of the way.

Debra Constantine

To whom it may concern: I had a very delightful experience at Bob Bell on Kane Street. My salesman was "Ryan". He did not promise me anything that he couldn't provide. I would highly recommend Bob Bell to anyone who is looking to buy a new car. Very very nice people.... prompt and patient. Explains all aspects of the deal. I happened to get Covid a few days after I bought my Equinox and Ryan actually called me to see how I was doing..... great guy..... Did my part in keeping our local businesses going.

Aquilla Wilkes

Bob Bell the salesmen was very nice Dorian, he really sold me with the certified vehicle but when I go into financing they say it is not a certified car when it is clearly posted on the vehicle. So they certified my vehicle. Now certified is supposed to be like new but my vehicle is in need of a 60,000 mile tune up. I just spent 20,000 plus for this vehicle, now the want to charge me an additional 700.00 dollars for a tune up. What does certified really cover? I am finding out nothing!!! So all the other problems I am having with this so called certified vehicle is so they say the tune up. No after just a couple of weeks will they get more money from me!!! I will not recommend anyone to them signed a unhappy camper!!

Joseph Broccolo

My wife and I purchased a 2017 Toyota Sienna from here and couldn’t of had a better experience. We love the van but shortly after we realized a few things that should’ve been included were no where to be found. Hank, our salesman, went above and beyond to retrieve these items. They got us two sets of headphones for the in car DVD player. The van was also missing a removable middle seat that Hank tracked down by getting a hold of the previous owner. That is how you do business. Bravo Bob Bell!

beep boop

My car buying experience was fantastic at Bob Bell! I would definitely recommend them. Bad experiences with other car dealers left me with car buying anxiety. A Friend recommended I go to Bob Bell. My friend had previously purchased a car with Bob Bell. The salesman Nate was superb! He let me know what was happening along the way, what to expect, and made sure I understood he was working for me. Nate put me at ease and made me feel heard and understood. Even Mr. Rodney in finance put my anxiety to rest. The whole team and also, Mr. James was friendly and welcoming. They each checked on me along the way. Checking to see if I needed anything or just explaining what was going on. After being told no so many times. I was very surprised to drive off the lot, in a brand new car! All thanks to the wonderful team at Bob Bell. They lit a SPARK in my car buying experience!

Bethany Supa

I had a wonderful experience at Bob Bell Chevrolet. After going to a few other dealerships in my area(PA) and finding very pushy salesman I guess because of the end of the year push, I found a vehicle we liked at Bob Bell. Gaurav was very helpful explaining the features, taking us for a test drive and going over the process. I would also add it was very unexpected to have the manager George come out and talk to us as well as thank us for the vehicle purchase. David in finance was also helpful explaining to us all the extras we needed to complete our purchase. I have already in the last two days recommended three people who I knew were looking at vehicles to go and speak with them

Fran Fox

I went to Bob Bell to look at the 2022 Equinox. There I met Hank, my salesman. He was extremely knowledgeable, very helpful, and worked with me every step of the way. I drove away with the car of my dreams. Thank you, Hank!

Jenae Burrell

I left the dealership very happy and satisfied! My salesperson, Nathanial Schafer, was patient, kind and very informative! I arrived thinking I would not leave with a car and left with a 2022 Chevy Equinox!

Tammy Stinnett

The Salesman (Chris Johnson) was straight forward, honest, and genuinely cared about my interests. The car deal was completed in 1 1/2 hours, didn’t have to wait around for 3-4 hours. I was also able to get the car I wanted. Best car purchase I’ve ever had and I’ve had many cars.

Pamela Donnelly

The Bob Bell Chevrolet dealership was a great place to buy a car; their salesmen was helpful and knowledgeable! When we had a concern 2 days after we bought our car, they met with us and resolved our concerns. Great place to buy a car and we would highly recommend them.

Sam Valencia

I enjoyed buying the car. everyone was really nice.

John Duffy

It started with my purchase of an HD2500, which turned out to be a great choice. And I've received nothing but great service from that time on, from Hank the salesman, who always is so helpful and knowledgeable and.patient, to everyone who I've dealt with in the service dept. I have had nothing but good experience !

Darlene Spanomanolis

Nathaniel was amazing from start to finish! I also appreciated his manager ( unfortunately, I don’t recall his name) who was very transparent with me and left me feeling I was getting a good price and a good dealership to back my purchase of my 2021 Chevrolet Spark. Overall from start to finish, my experience was exceptional for buying a car and gave me new hope in a reliable dealership!

maria rooney

The process went fairly slow. Nate our salesman was knowledagle and friendly. When it came to financing I am very unsatisfied. The main problem was the financing process. I had to gone so far into the process as paperwork was being discussed and I had to ask what my interest rate was. From Nate to the finance person the interest keep going up and up. I was going to backbout 9f the deal when my new car interest rate was 5 points higher than my used vehicle. The final interest rate was not where I wanted but it was workable. I felt like it was bait and switch. I may buy another Chevy but not from that finance person. I also had my partner with me who was looking to trade in a car for truck. There are some challenges with credit that is being built, but after my deal was done, no effort was given to seen8f something could be worked out. Lessons learned - get you financing done before you go so you have control and there is no bait and switch....

James Buscemi

The salesman was professional and friendly . I would recommend you to friends and family.

Confidentquest R

The customer service and the work done to my vehicle was excellent. It was also a pleasant surprise that Bob Bell participates with financing to make easy payments for my repairs.

Eric Brake

This was the first time me going to a dealership I will be going back excellent staff and service

Sherry Slezas

We got a Silverado Chevy Sonic and now we have a trailblazer and Hank the salesman was excellent great we got him 5 years ago when we got the Silverado and then 10 years when we got the sign so he's degreed the dealership is wonderful they try everything they can to help you out

sara smith

Bob Bell is wonderful to work with! We got set up with Nate and had a fantastic experience from start to finish! Nate is literally the best salesman you could ever ask for! His upbeat and positive personality makes the experience so smooth! We went to Bob Bell on Kane Street to look at their brand new 2019 Silverado they still had on the lot. All the details came together thanks to Nate and the team at Bob Bell and we were able to drive off the lot in our new truck! Everyone was patient, kind and super professional. Nate made sure everything ran smoothly and we truly felt like he was working with us and not just to make a sale. We also had a great experience with the guy that comes out to do paint repair. We found a scratch on the truck before we left the lot and thanks to Nate and his manager we were able to bring the truck back at the end of the week and get the scratch fixed! Their paint guy (sorry didn’t get his name) did a fantastic job! You can’t tell at all what he fixed! Do yourself a favor and call Bob Bell! Set yourself up with Nate! You will not be disappointed!

Louis Likourgos

Great service. Fixed my truck quickly and correctly. Mr. Dale was great .

Maelle Pasquiou

Really good overall experience, the process in place to service the cars without an appointment is efficient and the people taking care of customer are friendly, smiling and have your best interest in mind. The only downside is the rental company they work with. While I greatly appreciated having a rental car offered free of charge while mine was being fixed, I had to wait 40 min at the rental car company desk for the person in charge to print the contract and check my insurance policy. I don't think it is acceptable.

Rodney Holman

The best Chevy service received since purchase.

Billy York

The staff at Bob Bell Chevrolet were amazing, they made me feel like I was part of the family rather than just another customer. The sales associate I worked with, Leroy, was amazing and helped me every step of the way. Leroy listened to everything I needed in a car and found me the perfect car, the experience I had with Leroy was one of the main reasons I bought a car from Bob Bell Chevrolet. Everyone else on the staff was also friendly and kind and did everything they could to help me out. Love my new Traverse, and can't wait to keep going back here!

Kayla Raut

Had a great and pleasant experience at Bob Bell! Harrison was extremely helpful and explained everything to us every step of the way! Rodney in Finance was amazing and explained everything in detail and showed us all our options. Definitely recommend Bob Bell for anyone looking for a new/used vehicle!

Suzi Spalding

We worked with a gentleman named David in Service. Received A++ customer service. He didn't quit until he fixed our car issue. Very happy customers here. Thank you

Douglas Gage

Very happy with overall purchase experience. Trade in value was a little short on what I wanted but they reduced the price of the vehicle I was purchasing so I was very happy. Two days after purchase of the used vehicle I noticed a dent and the dealership took care of it free of charge. Absolutely recommend bob bell for vehicle purchase/service.

angela christmas

The service was quick and the rep was very friendly and helpful

Brandy Gilmore

There weren't many trucks on the lot, but our salesman David Stevenson did some searching and found us the truck that we were looking for! Dave was super helpful and we would recommend you guys to anybody looking for a new vehicle! Thank you very much!

Davon Morgan

The staff was extremely friendly, helpful, and proactive. Best experience ever with a dealership.

Steven Goodman

I had two repairs that were still under warranty. Kudos to my service advisor Jamie Christopher, she was absolutely adamant about my complete satisfaction and although I arranged for a shuttle, he was running behind schedule so she let me drive the loaner truck which was an amazing new Traverse. Unfortunate for me but good for Bob Bell, THE WIFE NOW WANTS A NEW TRAVERSE. I must admit I really liked too so if we do decide to get one Jamie should get a kickback for her tenacious work ethic and awesome customer service. Over the decades I have purchased 8 new vehicles from Bob Bell even back when it was Penn. Getting service done at Bob Bell is no longer an agonizing experience, spotless waiting room, really good coffee and most important, honest, professional service. They really have become the roll model for other dealerships to take note of.

Sylvia Barnes

This was my first purchase from Bob Bell. It was a very smooth process, everyone we worked with was friendly, knowledgeable, and professional. I will definitely return. I would give them an 11/10 if the survey would allow!

defleppardyay

We had the absolute best team working for us Harrison Rudo was fantastic. Friendly helpful and hapy to answer all our questions. He made sure we were 100% satisfied. Everyone was exceptional!

Nancy Krieger

On my visit to Bob Bell Kane Street I was greeted with a smile and how may I help you. My experience was exceptional considering I was making a major purchase. Nate was my salesman he asked questions, listen to my answers and showed me several vehicles he thought I’d be interested in. While test driving the Colorado Nate pointed out all its features. Nate was an awesome salesman he didn’t make me feel any pressure. I would recommend this dealership to anyone interested In purchasing a vehicle. I purchased the Colorado and I’m very satisfied.

Grace Stronger

It is important that I maintenance my vehicle at the dealership to ensure I get the best service and years out of my car. Upon arrival I was asked did I want tire rotation with my oil change, I answered No. After driving on local highway I noticed front tire vibration , I check tire pressure on dashboard Noticed changes. I checked my receipt my tires were in fact rotated. This will cause uneven wear and an un comfortable turbulent ride. Also future front end alignment issues

Terrance Fogg

Love Bob Bell Chevrolet very welcoming and professional, Work is exceptional

Diana Haddox

A few days prior to Thanksgiving I had my Equinox towed into service on Kane Street because the car had a terrible odor. It smelled like something died. I spoke with Ms Stacey Jones. She was great. Everyone was very polite. The blow motor had a dead rodent in it. A new blow motor was installed that day They said it might still have a smell for a bit. When I went inside my vehicle it smelled great. Very pleased with their service. Thank you everyone.

Maurice Taylor

Great customer service. The salesman was awesome and real with what I was facing. Actually got a great deal on the vehicle as well. Had a small issues with the key fob batteries and a another small issue with the oil change sensor needing to be reset was handled quickly with no issues. I would recommend and use this dealership again.

Nicole Grossman

Purchased my 2019 Chevy Equinox in November, went in this past weekend for my oil change and it was, by far, the best experience with having any service done to my vehicles! Walked in to a very pleasant woman, Jamie, who even went as far as giving my her card with her direct cell phone number on it so that in the future I could call her directly to set up any appointments or if I ever had any questions or concerns. The shop was very clean. The waiting room was extremely comfortable, they had endless kurig type coffees/ tea/ hot chocolate. A table for the kids to be entertained and all of it again was very clean. The oil change (which included tire rotation, multi point check, fluids were topped off and they gave my car a bath too) and I was out of there within half hour!! Highly recommended!!!

Chaudhry Afzal

Our sales person Gabriel was excellent. He was polite, professional and very caring. He gave us the best deal for our car when compared to other dealerships and wasn’t pushy. We had our one year old with us and he catered to her as well. We are very happy with our purchase and will be back for future purchases.

Rachel Wich

LeeRoy was absolutely awesome, from the moment he met us on the parking lot to seeing us through all the way to the end - which included having to deal with all the extra added paperwork, staying just a little bit past closing, and even having to come back to our home to get our title (since we left it at home not really thinking we were actually going to end up trading in our car that night). The whole staff at Bob Bell was great and really made the whole experience feel effortless for us!

Justin Capasso

Jamie is a fantastic service advisor! She made the whole process easy and was great at providing me updates. Highly recommend!

Peter Scanlan

Realized I accidentally left a review for the parts department (and not the dealer) originally... But not upset I'm giving this dealership multiple 5 star reviews... Didn’t walk in here expecting to buy an suv today but that’s exactly what happened. Angie was a fantastic salesperson.. super knowledgeable and easy to work with from start to finish. Literally made me an offer I couldn’t refuse and was very happy with the entire process. Felt respected and accommodated by everyone we dealt with. Highly recommend!

Michael Shultis

I love going to Bob Bell on Kane St. Thanks to them I still have my car. They are genuinely sincere in keeping me in the loop of what was wrong with my vehicle the entire time I had my rental. Excellent care. Excellent service

Tina Twigg-James

I was impressed with the care provided during COVID-19. I went in for an oil change. It was my first visit to Bob Bell’s. I was greeted by friendly staff. The technician covered my steering wheel and seat with a plastic cover. I was escorted to a comfortable lounge where social distancing was being practiced. Services and cost were explained upfront. It was a short wait time, my car servicing was completed, and all went well. I will definitely return for my next servicing, and will highly recommend Bob Bell Chevrolet to others.

Zach B

All of the staff were fantastic and they worked with me to get my car in that day even though they were back logged and there was an issue with my scheduled appointment time. They diagnosed what was wrong with my car and had it fixed that day. They were clear and straight forward with all of the work that needed to be done and my car was fixed up and good to go that afternoon. I will gladly be going back to them for the repairs I didn't have done that day.

Chris P

I have been purchasing cars from Bob Bell for years now and they never let me down. Todays visit was for an oil change/tire rotation. I am not one who knows much about cars so the maintenance team member suggest a 5 point inspection since it was my first visit since my purchase (Oct 2019). I got in at 10, was out by 1115. They even threw in a car wash. Really great service, really great staff.

Sarah Dudgeon

Jamie is the best- you can actually text her if you want to set up a service appointment. For this visit in particular, I was running late, I called and let them know, they stayed open late as a special exception for me, and finished my oil change in SIX MINUTES! I only had time for one cup of complimentary hot coco. :) If you have oil changes in your Chevy warranty, it is particularly easy to come here, as their software system is current, accurate, and fast! So I just tell them my name and they verify my remaining warranty services every time. Cant recommend this place enough. Final note- everyone who works here is nice, and in a good mood. It makes the whole experience way less stressful than it can be at other places. Go to Bob Bell!!!!

dennis N

Awesome experience when buying my new vehicle. Ryan Highlands, our salesman, created a wonderful experience with his professionalism and knowledge in the cars on the lot. I cant thank you enough, all of our questions were answered and he really helped us out with getting good rebates and the price in general. I cant thank the staff at Bob Bell enough either, they really made the buying experience so easy and without hassle. The sales manager actually went out of his way to get me the best offer, I couldn't be happier. So thank you Ryan, and the rest of the staff for all that they were able to do for me and my family, and for taking the stress out of it. I will definitely recommend Bob Bell to anyone thinking of buying a new Chevy or GMC, and they have a great selection in Used Vehicles also.

Alisa Reed

This has been the ABSOLUTE best car experience of my lifetime. Even during such a challenging time we're in with CV-19. Bob Bell is all about what they say they are about. No BS! I was at the end of my rope & Bob Bell lifted me up and assured me I was in good hands. Dave Stevenson was very efficient, full of energy, he listened & delivered outstanding customer service. Everyone there that played a part in closing the deal, took care of me. I love my 2020 Camaro! The car def turns heads 😄😎

Joe McAnelly

Had to take my car in for warranty work despite not buying it from Bob Bell. Team was great and took full care of me. Even fixed 4 recalls on my car I was unaware of. Super fast and professional. Jamie and Amanda in the service center gave me excellent customer service as well!

Clara Hollis

Went to them after Heritage told me to go because of a water pump, my car was overheating. Heritage said chevy would fix under warranty. I had a tube fixed for $378 on 11/6/20. By 11/28/20 I was back for my car still overheating. They said they bled the air and pressure tested. On 12/9 and 12/11 overheating again and in the 2 days went through almost a bottle of coolant. Took car back 12/12/20. And when I went to pick up they said $400 something to fix water outlet and worked it down to $348. They still have my car due to no one asking me if they should fix and I don't have the money, I would have not had them do the work until I had money. I was told they called a few times (3xs within 24minutes) and the mechanic went ahead and fixed. My #1 question is how the mechanic do a 2 hour job in 24 minutes because last vm said to pick up my car. So when was the attempt to call and inform me of the problem and how much to fix it? And I can almost guarantee my problem still exist. And I have lost money these few days without a car, I can't work without my car. *** after speaking with the manager he did lower the total and I appreciate that. Not quite sure I will go back but the manager seemed very knowledgeable and did end up helping me farther. I changed for 1 star to 3 because he did help.

Dillon McManus

Traded in my dad's truck I had been driving the years after his passing. Chris (sales guy) was extremely mindful of the sentimental value to me and suggested ways to hold on to pieces of it - including how I can save and still use the tags! The buying experience was smooth, transparent, and friendly. I told my step-dad while leaving "I think I'll come here for every vehicle I need to buy from now on". Thanks for such a solid experience!

Jinny Zwolak

One of the best car buying experiences! I went in with knowing what I could/would do and drove out in a brand new car. Every single person was friendly. There was no bait and switch. It took a while to get me the deal I wanted but they sure enough did it Jason Davis is a sales person I absolutely recommend. He was friendly and knowledgeable. More importantly, he listened to what I wanted and helped me find the car that I wanted and suited what I was looking for. They followed up after and they provided detail along the way. I'll be back next time I or someone I know is shopping for a car.

Nicole Grossman (Benham)

I had the pleasure of having Hank as our salesman and he was absolutely fantastic!!! My husband and myself had our 2 children with us (12 and 3 year old girls) and as any parent knows, kids get bored very easily sitting in a dealership for hours but every single employee went above and beyond to help entertain our children through the whole process and made us feel very comfortable. The dealership was very clean, the employees were extremely friendly and knowledgeable about what features each vehicle had. They also worked with us to keep us in our budget range. They even checked on us a few days later to make sure that we didn't have any questions after we had some time to drive the vehicle. I will be making Bob Bell Chevrolet (on Kane Street) my dealership for any future cars and would highly recommend them to all my family and friends!!! Keep up the great work everyone!!!

Rochelle Berkley

Everything about my experience was 5 star. From the first call to make the appointment through the time when I picked up my vehicle. I loved the appointment reminder call and by text I was able to confirm my appointment. I had been to 2 other service departments who said they couldn't figure out what noise I was complaining about. Bob Bel figured it out within 3 hours, put me in a loaner car during the repair time so I didn't miss work and had the car ready on the day and time promised. I have not 1 complaint. What an awesome experience! Best of all, they got rid of that annoying whining noise. Now I like my Equinox again like the 1st day I purchased it

Dawn Wagner

I had my car serviced at Bob Bell Chevy on Kane Street and North Point Road. The employees there are very professional and friendly. Stacey took very good care of me. They did excellent work on my car. I would definitely recommend family and friends.

H Mike Helton

Bill Cole was an excellent server in the service department. He was courteous and very professional. Got me in without an appointment and kept me informed as to the status of my vehicle. I'm very satisfied with the service at Bob Bell Chevrolet. You're to be commended for your service and parts department.

Ken Bargerhuff

It was a pleasure working working with Nick Kratsas on the purchase of our 2022 Equinox.

Shelly M

Customer service is great and timely! They knew what I was looking for, what I was working with and made it happen even with not so good credit! Laura was my sales agent and she is a doll to work with! Anyone would be beyond delighted to speak with her! I would highly recommend their services to anyone. From the sales department to the service department all employees are wonderful with an appeasing relaxed environment when you walk thru the door! Definitely 100 stars from me!!! 😊🙌

Judy Yorker

Everyone was really nice and I love my new vehicle. The buying process took 2 days and very long hours I think they could offer more than just coffee in a snack machine you gotta pay for if they going to keep your that long. My husband and I both came from work got there around 4:30 didn't leave until 830 - 9 o'clock each night and all we was offered was a bottle of water. Over all I am pleased with the sale of my car and my new purchase.

Jacob Donnelly

The sales team at Bob Bell were really accommodating , professional and helpful. They even read my son a book while we were completing the paperwork for my new purchase. When I eventually need a new vehicle I will definitely be going back here in the future.

Deborah Kehring

I brought my 2018 Chevy for an oil change, this was my 1st experience with Bob Bell, however my parents have been buying and having their vehicles serviced there for years. Jamie was so friendly and knowledgeable, she truly went above & beyond!! Every employee we came in contact with (even one passing by as we struggled to work the coffee machine) couldnt have been more pleasant and available, characteristics so many business are lacking. I will never take my car anywhere else from now on to be serviced!! Proof that you truly only get 1 chance to make a 1st impression!! Bob Bell & Co. Impressed!!

Nancy Bartosz

15 years ago we bought our Chevy venture from Bob Bell on eastern ave and had a wonderful experience then so it only made sense to give them the first shot at our new vehicle. They did not disappoint. Their staff are professional, courteous and very knowledgeable about all their products. Their showroom and service area on North Point and Kane street was spotless. We highly recommend this dealership.

H J

David in service is awesome- I know i drove him crazy with calling to check on my car (Lola) but he was so patient and really worked hard to help. The issue was not easily identifiable and he went above and beyond for Lola to make sure she was healthy. I appreciate the staff at this dealership because they are always polite and very helpful.

Sheila Knox

Had to go back to my first love chevrolet this is my first malibu Chris Johnson delivered and the staff is great, thanks Bob Bell

Robin Poole

Never had any problems. Everyone I had contact with helped me keep up with the maintenance on my Cruze. They notified me when it time to get a check-up. Yes, I rely on them to keep me on the road. Now, I got my husband getting his oil change for his car at Bob Bell Chevrolet. He used to do it himself, but I talked him into getting his car services completely. We love there services. Thanks!

Jasmine Charles

The car I had needed some service done to it immediately and the time spent was minimal to get the car in the shop and a rental for the time being. This is the rental.

Gregory Cole

Had a wonderful experience at your dealership. Brianna did a great job she was very knowledgeable and courteous. Would recommend Bob Bell to any of my friends and family.

billybang1155

I must praise your employee, Nate Schafer, for his excellent service and salesmanship he provided me. I brought a car at your dealership this past Saturday, and I want you to know how much I appreciate his attention to detail. He carried out a straightforward and uncomplicated transaction while taking his time in explaining every related detail. The car he recommenced in my price range is just what I needed. And of course I must give credit to the work your other people did. I will recommend your dealership to others in the future, and of course I will return when I’m in the market for new car and or needed maintenance

TaQuana Gilmore Bey

Courteous, Fast and they get you approved. Honestly one of the best car experience I have had.

Ciara Hale

I found the vehicle I was looking for online ( @ the bel air location). I called and spoke to Jeff who was great. When I explained to him that I was very interested in the vehicle but had to drive over 400 miles to get it, he was able to put it on hold for me to come up the following day. When I arrived he had the vehicle ready to go and made the buying process very easy. This was my first time buying a vehicle on my own and he was very patient with me in explaining things and working on getting me the best deal possible.

mark johnson

Got the truck I wanted that I could not find anywhere else, and got a great deal. Reserved my truck online, made an appointment for the following morning. Went in took a test drive, traded in my old vehicle & drove off the lot in less than 3 hours.

Mary Pat Ilioff

Great Experience overall, I was considering leasing elsewhere until I meant Chris who demoed me the 2018 Malibu. I had a Ford Fusion and considered leasing another, but when he went over the comparison I gained strong interest to lease the 2018 Malibu from him at Bob Bell Chevy. The manager George came over and greeted me to assure everything was going great which it was. I will surely mention to friends and family how amazing my services were and how happy I am with my new lease. Thank you guys so much.

Marcella Obot

this is the 3rd time I've had my truck towed to the same bob bell in 4 months. 1st i had an oil change,,,,had it towed in because the car...slowed down and cut off with all kinds of signs coming on the dash board. Results were:we didn't put the code back on after the oil change.a month and a half later the car was towed for the same reason.Results letting the car sit over the 4th of July weekend and then after driving it for miles, they could find nothing wrong. i had to pay for a 3 day rental . Now in August the truck is towed in for the same reason. Again towed on a Friday. told vehicle would be looked at on Monday. that didn't happen. told on Tuesday they weren't sure when the vehicle could be look at because .they were short of mechanics. Results: i was told they think it may be something electrical. They can't find anything wrong with it.they don't know what's wrong with it. Told i need to bring it in when the problem is happening. And that's exactly what I've been doing each time. But ,if the truck sits for so long, how can you figure out the problem? I WAS TOLD THEY CAN'T HELP HOW LONG THE VEHICLE SITS. I KNOW THE VEHICLE SAT FOR AT LEAST 6 DAYS BEFORE IT WAS SEEN.. SO AFTER 10 DAYS I PAID FOR A 5 DAY RENTAL ....BOB BELL PAID FOR THE OTHER 5 DAYS. I'M FRUSTRATED. I'VE BEEN A BOB BELL CUSTOMER FOR 20 YEARS WITH 2 DIFFERENT VEHICLES NOW I HAVE TO GO SOMEWHERE ELSE LONG RELATIONSHIP SEVERED... ******** After writing this frustrating post, I learned that Bob bell was already working on my vehicle problems. They just did not inform me. They gave me a call to have me bring in my vehicle in and leave it. They had an electrician specialist come in to look at my truck. They kept the truck for a week. The manager allowed me to use a brand new car during this time. I was really grateful. Anyway the truck was fixed and running smoothly. Bill Cole let me know that Bob Bell Chevrolet was in my corner. " If you have any other problems with your truck, please bring it back here." I was very pleased. Thank you Mr. Bill Cole & Bob Bell

mikka de ortube

I bought my car here one year ago and last 2 weeks I accidentally hit an island that caused my front tire to be busted and flat. I came back here because I got an insurance for my tire and wheel. Ms. Jamie Christopher helped me all the way. She was really helpful and I am very satisfied with her customer service. She really knows what she’s doing. I recommend her to anyone who needs car service.

David Crusse

Service Advisor, Jamie Christopher was amazing to work with. She was very knowledgeable about my service needs and worked well with my warranty claim with Fidelity. I highly recommend Bob Bell Chevrolet of Baltimore for any service needs. Thanks again! David Crusse

Tara Taylor

I went into Bob Bell very confused and scared. The guy Chris that sold me my car was amazing and very helpful. I like that he didn't rush me into buying a car and he explained everything into details and was very honest. He knew that I was scared and that I didn't know anything about buying a car. Chris doesn't just sell cars; he educates you on the process of buying a car and the best type of car for your needs. I am very thankful for all of his help. Everyone was amazing, definitely recommending them to my family and friends. Thank You!!

Tracy Smith

I heard sounds that made me think there was a problem with my front passenger side brakes. A light grinding sound when I depress the brakes at low speed. Since my Equinox had recently displayed a notice that I need an oil change I brought my car in and mentioned that I would like the brakes (sound) checked out. They ended up replacing my rear brake rotors/shoes. I was not hearing any sounds coming from the rear when I brought the car in. The sound I was hearing in the front passenger side is still there. So now I am very skeptical about bringing my car in for anything other than an oil change. A later repair (2/25/22) for a brake caliper problem was handled thoroughly and professionally. Not "cheap", but you get what you pay for most of the time.

Michael Unglesbee

Me and my wife purchased a 2020 chevy equinox. Our sales person was chris Johnson. Chris was awesome and got us a great deal on a vehicle that we both love. Everyone from Chris to the finance department and managers were awesome. We will definitely be back in the future. Happy holidays to Chris and the entire team at Bob Bell Chevrolet.

Anthony Hooker

Wonderful experience wasn't the usual nightmare when or while you are trying to buy a car . Purchased a 2020 traverse for my wife it was wonderful and smooth transition. Also want to give kudos to my great and wonderful sales person Brianna !!!! Thanks again !!!!

Ric Carter

Very professional staff in all departments: sales, service ,mechanics, plus a super clean facility. Staff is engaged, not just sitting around. I've never seen a garage so tidy and the waiting room is appointed for hunker down if necessary. This business is well thought out and instills confidence that you'll be well taken care of. Thanks to Clarence in the service dept. Great job Bob Bell Chevrolet!

Richard Infantino

Easy Peasy. Went to Bob Bell Chevy last, wish I had gone first. Great transaction, no pressure, quick work. Very happy with entire ordeal, from initial contact to hand shake as I drove off. Gabriel and Ryan were great to work with. I highly recommend this dealership.

Laura Mullen

Good staff and clean restrooms. I spoke to a sales person about a booklet for one of the new vehicles. They were out and he gave me his card. I was there for an oil change for my 2015 Malibu. Well two days later FedEx delivered the booklet and it was from Joe! Great customer service. When I'm ready to make my next Chevy purchase i'm going to Joe!

Arthur Gilbert

On my second vehicle purchase from Bob Bell. Even though I think I got a good deal on the first Chevy Malibu that I purchased. Salesman Jason Davis and the rest of the team made my second purchase of a Chevy Equinox more of an enjoyable experience. Plus I got a better deal. I took my car for its first oil change and that is my only gripe. I had to wait 2 hours for an oil change and tire rotation. They need more people doing those things that should only take a half an hour. If it wasn't covered by Chevy I would have quickly took it somewhere else. I just hope that future service it is not as time consuming

Robin Griffith, Sr.

My salesman Chris was very knowledgeable and professional. He gave me choices that were best for me and he made great recommendations. I am very happy with my 2021 Chevy Traverse.

Suzanne Castle

My sales person was kind and friendly, very eager to show me all aspects of the vehicle and to demonstrate and even set them up for me. That's good as I am not a "tech" or computer person. He made the experience most pleasant, as did the finance man and the manager, who came to congratulate me on my purchase before I left. I really appreciate all of it.

Steve Richardson

Great staff. Got a fair deal and very happy with my purchase. I didn’t buy new however the quality of their late model used trucks were in as new condition. I will definitely make my next purchase with Bob Bell.

Donald Dougherty -MLGCA-

David Stevenson’s been my salesman for the last 6 plus years, I have purchased a 2014 Chevrolet Malibu LT 1, 2018 Chevrolet Camaro RS, 2019 Chevrolet Malibu LT1, and now a 2021 Chevrolet Traverse. Dave is a great guy and asset to your sales force at Bob Bell Chevrolet. At North point and Kane st. I will continue to purchase from him in the future and always recommend him to my friends.

J Mozeb

Everyone is always friendly and never makes me feel out of place. They are accurate with the time frame they give out for service. They communicate with me if they find issues during a service check and let me know if the time frame they quoted is going to run over for some reason. I definitely would recommend coming here whether it is for service or purchasing your next vehicle. The whole staff works to satisfy you and your needs.

RyanE B

My experience was awesome from start to finish. Salesman Chris Johnson was amazing and would recommend him to anyone looking to buy a new Chevy.

Jeannine Perry

I came in for a recall on my airbags and the wait was an hour and a half. I had been there two weeks prior for the same repair and waited a half hour to be told they did not have the part to complete the service. Once i had the second appointment after i had been notified by email the part was in and they were ready, things went very smoothly the waiting room was comfortable and the car is doing fine since. Not a bad experience in general but definitely room for improvement. Also before my first appointment i received a call from a Bob Bell salesman wanting me to upgrade into a new vehicle altogether. I explained to him that i didn't feel that i was in a position to get a new car at that point and why, and then the day before my second appointment i got another call from the same Bob Bell salesman for the exact same thing. Apparently inter-office communtication or personal note taking isn't a thing here. The staff was very friendly during the whole experience though which was much appreciated.

Deric Thompson

Mr Nate and Mr Boone customer service was by far amazing. This is my second truck buying from Bob Bell Chevy and I will say when I buy again this will be my go to. I recommend anyone to go there for a new vehicle you won't be disappointed. Seriously five stars isn't enough to really illustrate how great they are.

Melinda Gain

My niece was present with me when I purchased my Spark. She told me that her experience at this dealership was one of the best of no pressuring, no stress of purchasing a vehicle that she has seen in her experiences in purchasing a vehicle. The sales team was the best!

Anne Lindemon

Hi, I want to thank Gaurav Shrestha and Joe Evens for helping me to get my Equinox, me and my mom were having issues to due my old jeep being in her name only, we all worked out a solution. Joe Evans worked hard to get a great price and great payments. 👍 Thanks for everything! …

Jen Frye

They were friendly and honest from the start. They went above and beyond to make sure you knew they value your business! Bill is awesome. I will take my car here everytime!

Eric Cannon

I chose Bob Bell Chevrolet based on the results I got from TrueCar. Even though they just sold the specific vehicle I was there for, they were able to locate another meeting my exact specifications from another dealer. They truly went above and beyond to ensure I was satisfied with my purchase.

P.J. Malpezzi

Jaime was very understanding and patient. She showed so much professionalism and a complete understanding of what was going on with my car. She set me at ease which is so rare these days with finances etc.. I'll be going back to her whenever I need assistance with my car. Thanks Sooo much Jaime!

Debbie Saffran

I was so happy with the service at Bob Bell Chevrolet. They were pleasant to work with and very caring. They worked very hard to help me even with my very tight limits. I recommend them over other dealers by far. The sales person Laura Galindo and sales manager that worked so hard Steve Oxendine were just wonderful. The service department I have been working with on my old car were wonderful. They young lady I worked with this past weekend MS. Stacy also was just wonderful. GREAT JOB THANK YOU SO MUCH!!! By the way I do not answer survey's so way to go. 😁 loving my car

Paul Cevis

This is my second purchase of from Bob Bell. Each has been cared from by their amazing service committed staff. This last visit was a warranty service. I was greeted by every member of their family with an aura of recognition. As if I was one of the family. The service was given priority and finished before I had finished conversations and my third free coffee. Their waiting area is so comfortable and convenient with stuffed arm chairs and large screen TV for the couch Potato. And desks with ergonomic chairs and internet connections that allows the businessman to keep up with the pulse of the world. On each purchase the salesperson and finance listened and observed to make that my selection and deal was affordable ,what I wanted, not what they wanted to sell me. My experience with their management, sales and service I rate to be top notch.

Latashia Bell

It was my first time buying a car but Nate and all the people I interacted with were very nice, professional, and helpful i left with a lot of useful info on how to maintain my car and where to get it fixed at thanks to Mr. Rodney and let's not forget the gentleman who started my process I do apologize for not remembering your name I just know it starts with an H wanna say Henry but I could be wrong.😁

Rashad Gray

I was very impressed with Matthew Raynor at Bob Bell Chevrolet Baltimore. His customer service skills were excellent. He gave a strong description about the condition of the vehicle and all of the features available. While I was at the dealership, Matthew talked with me in depth about the vehicle sales contract as well as discussing any questions I had about the automobile. Throughout the entire process, Matthew kept a positive attitude and a pleasant demeanor. Matthew is an outstanding salesmen because of his sharp service skills and attention to detail. Overall, I left Bob Bell Chevrolet satisfied with my experience and glad that I had encountered an exceptional sales associate like Matthew Raynor. I was very pleased with the services provided at Bob Bell Chevrolet and will remain a dedicated customer in the future.

tracy belcher

Leeroy our sales rep was very professional and helpful. He asked a lot of questions about what we were looking for and what we like and didnt like about our old vehicle so he didnt waste our time showing things we definitely would not want. Everyone we dealt with was very helpful and i felt like they really was looking out for us not trying to push the sale like other places had done.

Colin Boxall

I had lost my only key to my car and had a locksmith provide me with a new one. The new one was cut the same as my old one but the car was reprogrammed to use the codes on the new key. After getting the new key, I found my old one but because of the reprogramming the old key no longer worked. I figured the old key would have no value at that point but held onto it anyway. A little over a year later the key I had gotten from the locksmith was falling apart (I no longer could lock the car via remote and the open by remote was dying), so I went to the dealership with the intent to leave with two functioning keys. I brought the old key just in case they could do something with it. The dealership sold me a new key and then programmed the new key and my old one for free (they couldn't have done it for free without a functioning key, so the locksmith key served one last use)! I had thought I'd be leaving with a bill of somewhere between $200 and $300 to have two working keys but instead it was only $85. I couldn't have been more pleased. To top it off they took care of a recall order on my car while I was there (it only required a software upgrade), so that was scratched off my list too. I'm a very happy customer. :-)

Valerie Schriefer

Amazing experience. Everyone was super helpful from the minute we walked in the door! My husband and I will return to Bob Bell when we are ready to buy a new car for me!

Carl Smith

service - 5 stars - fixed my recall no problem Salesman - 5 stars Tim D did a great job Sales manager - well that's a -11 stars. When someone comes in with a pre-approved loan, ready to go, and insists that you just need this - go with it next time. Validate it and move on. No BS about collecting info for "the patriot act" and/or running credit without authorization (like I said - had loan pre-approval from my credit union in-hand). When confronted "I'm only doing my job trying to get you the best rate" - Bull - I didn't take your financing, so there was nothing extra in it for you. Dealership is nice, friendly and such, but I would not recommend due to that shadiness. The only reason I did not get up and walk away is because of Tim who was not only apologetic, but sympathetic.

James Fordyce

They did a great job neat and clean.

Theresa Newell

I just came in with my friend and her daughter to get my car checked out for a trip that I plan to make in a week, Jamie helped me, like she always does when I come for an oil change, and she gave us excellent service. She was so good with the 3 year old, and after a 2 hour wait she let us take her into the (I guess employee lounge) and let her watch cartoons to keep the kid occupied. Hands down the best customer service I've had ever, anywhere. And not just with the kid, she always is awesome to me when it's just me and I come in.

Derrick Colter

I have been to many different dealerships over the years and have experience similar if not the same experience at all. Some were excellent, some were bad but never have I experienced near perfect until I visited Bob Bell Chevrolet of Bel Air. My average visit to any dealership has been anywhere from 6 to 8 hours until I have completed my purchase. On Friday 2/21/14 when I visited this dealership I was able to test drive my new vehicle and complete all things necessary for purchase in 2 hours.

Wendy Barnes

I would DEFINITELY recommend my family and friends to visit Bob Bell Chevrolet on Kane St. near East Point Mall in Baltimore Maryland. Everyone was polite and Very professional. The waiting room was clean and inviting. Seats were comfy. They had coffee and large vending machines as well as a nice size flat screen tv for your entertainment while you wait. They staff was VERY Helpful with what I needed for my truck and I didn't feel pressured about having to make a decision right then and there. SO HAPPY that I chose them!!

Ty

Dmitri took hours to show me all of the cars that I was interested in, I mean he went to and from the office to get the keys to see those cars. This kind of service really meant a great deal to me allowing me to feel at ease with such a draining task. In the past while trying to make a decision with other dealerships regarding which car and the best that could get, it never went this way, you get the feeling of being pressured, but not at Bob Bells Chevrolet thanks to Dmitri! Thank You.

cherie kirn

I have bought my last 3 vehicles from Bob Bell Chevrolet on Kane Street. I would not go anywhere else because they are always friendly, great location & modern showplace, and work with me to get my payments where I can afford them.

Husband's Dad's and Gaming

My GMC Acadia (17) had locking issues. Turns out it was corrosion to the wiring. The reason why this is important is there was no time frame to narrrow down the damage from the corrosion because tbe vehicle wasn't 4 months old yet in my care. Jamie, took it upon herself to track the issue, talk with management to have them understand what the issue is...and TAKE CARE OF THE CUSTOMER. They were going to charge waay more thant I thought was needed and I was going to pay...and NEVER return. Thanks to her diligence and customer service, I will not only be coming back, but I plan on buying my next vehicle here. If Jamie is a representation of what they want the outside world to understand what taking care of people is....look no further. She's the reason you will have us ALL come back. Great Job Jamie and I hope they pay you what you are worth because it's not enough right now.

Donna Kyriacou

Jamie was so pleasant making my appointment in reference to Vehicle Emissions test results. I was in a panic and she fixed me right up so far Bob Bell and Jamie have been awesome . I have an appointment this Saturday will post again on Saturday!

Sonnie J

I had a check engine light on for my 2015 Chevrolet Malibu LT. I’ll call Jamie about it and she asked me to bring the car in on Wednesday September 16, 2020 @ 10am to get it looked at. I arrived an hour early because of the heavy traffic during the week day, and Jamie he asked me to leave the car overnight to get it looked at and she offered me a rental from Sterling rental for one day. She called me the next day on September 17, 2020 that my car needs a purge valve and she said that my gas was leaking because of it. She was able to get the car repaired because I have a warranty with Zürich warranty which covered everything including the car rental. All in all, when something is wrong with my car I can rely on Jamie because she handles everything and make sure that I’ll be able to have a rental car to ride while my car is being repaired. With the help of Zurich warranty, all I have to do is pay a deductible of $380 and the warranty covers the rest. Without it, the cost of the maintenance would’ve cost between $2000-$3000 out-of-pocket. So I thank Jamie Christopher for Making my 2015 Chevrolet Malibu LT run again.

Candace Harris

My experience here is always amazing. No complaints just smiles and warm customer service. They make you feel like family.

Katelyn Hertzog

Joe is awesome and super helpful! He was able to get me into a new car with no issues or scams! As much as I didn't want to have to buy a new car, he made the process very smooth and painless. I'd absolutely recommend him to everyone I know

max n

Great experience all around; fast, quality repairs. From the service desk to the mechanics and shuttle driver. Spent a good amount of money to repair an issue with my truck. I quickly found out that the issue wasn't fixed, brought it back, and they fixed it (again?) at no additional cost.

Kate Guggino

The woman (Jamie Christopher) who checked me in and took care of me and my two kids went above and beyond to be sure we were all safe and comfortable. She helped my kids stay entertained while not disturbing other customers. She explained everything that was going on with my car and gave accurate time estimations along the way. She even gave me her direct line to call her next time we were coming in so she could get us in and out as efficiently as possible.

Larry Fulton

Extremely easy transaction. Most of the deal was conducted via email or text. When I showed up at the dealership, the deal never changed. There was no hidden fees or convenient mistakes that made them more money. Upfront and honest from start to finish. Thank You

Angelica Avitia

Wonderful costumer service! They were packed and I didn’t have an appointment; somehow they managed to fix my tire super fast and get me out of there. 💖 💯 satisfied costumer …

Quintin Land

Everybody was very helpful and willing to assist me with any issues that occurred. The Staff worked together as a team to make sure my experience was great. Excellent Salesman.

Eiji Hoffman

Well, I was just there for an oil change but the always treat me good, fair with common respect and I have no complain of my visit. In the past, I changed oil and filter myself but when I took it to service it was over 95 degrees outside. I thank God for your service.

Amir Mograbi

Good experience. Brought in a car that I bought at a different dealership. Had extended warranty on it. They fixed it under the extended warranty that same day. So far so good. I would definitely bring my car back for any work I can’t do myself.

Josh Boyd

I purchased my truck back in 2015. Bob Bell Chevrolet has been nothing short of phenomenal! I only service my vehicle here and they’ve done a great job each time. Joe/ Ron in sales are down to earth people,Jon S may cause you to buy two vehicles with his humor and Mike B is (in my opinion) the top mechanic! If you are looking for a place where the car buying experience feels more like a family gathering.. this is the place to purchase your vehicle!!

Taalibah Muhammad

I had the privilege to have John Demartino and he made my first car buying experience SUPERB! Very knowledgeable about Mazdas and sold me on my Mazda3 🙂 He was extremely patient with me, Jason also helped with my experience as giving me financing options and no pushy-atmosphere WHAT-SO-EVER! Everyone was very friendly, the dealership isn’t hard to find in Baltimore and it’s spacious on the inside. Go to John in Sales, he won’t do you wrong! I’m proud to have bought my first car through Bob Bell & for John D being my salesperson and general consultant I’ll call on to for my Mazda 🙂

Sue Henderson

Best car buying experience. My salesman was very friendly and knowledgeable about the vehicle. He went over everything on the vehicle and I'm enjoying the vehicle. I love my new Malibu. I want to Thank Bob Bell and his staff for great experience.

April Neal

This my second car from here I love

Shannon Schelhause

Shout to to bob bell on kane st. They always have their ducks in a row! Especially Jamie she is very professional and really knows her stuff! I have never had any issues here! Only place I take my truck for maintenance. Thank you bob bell for your continued outstanding service.

Iaisha P

This where I purchased my car and I have been bringing my car back here for service for the past three years. The staff are always really friendly and they really work with you! I am always satisfied!!

Stace Jones

AMAZING! Before I purchased my 2020 Malibu I had a Cruze,, always took it to service for maintenance. From the service department to the sales department They treat you like family, I wouldn’t buy a car from any where else or take my car any where else for Service. Chris went above and beyond to make sure I got what I wanted!

Joann

I'm giving a rating of five because my car was towed to the shop for one thing but an issue I had been complaining about for the last four years was finally address. Specifically because the service guy took the initiative to drive my car to hear what I had been hearing for years unlike anyone else. I truly appreciate him for that.

James Vizzard

I got a great deal on a used Honda Fit. The sales staff were polite and helpful, and they didn't go overboard on the hard sell for the extra warranty, etc. On the other hand, when I got it home I realized the rear windows weren't working. Blown fuse, no big deal. I also realized there was no front license plate bracket--$28 on the internet. A week later the battery died for the second time and wouldn't jump--new battery cost $145. So, while they had cleaned the car up, their maintenance check wasn't very thorough.

Bob Morrison

George and Harrison did everything they could ti help

Pooh Bae

This was my first time here and they made me feel comfortable. Staff was great, courteous, the location is clean. I will be returning for future services to my vehicle and highly recommend that you do the same. You won't be disappointed

Arthur Alexander

My experience with the dealership is always wonderful. My problem is with General Motors. I've had GM cars all my life, but I've never had a vehicle, that had as many problems with the cooling system as this Cruze.

gws

Every employee that we were in contact with was helpful and knowledgeable. Everyone made our buying experience enjoyable and hassle free. 10/10. Great job!

IndibabyTV

Jamie is awesome!! Every time I come in or any time I need anything she is always so helpful. Even when they’re closed and I don’t wanna bother her she responds professionally and proficiently. If she wasn’t working here idk if I would ever come here for service.

Mary Powell

I would recommend Bob Bell's to all my friends and family the sales team is wonderful my sales guy was great thanks Nate for helping us again!!!

G G

With this being my first car dealership experience, I must say I'm 100% satisfied with my overall service. My sales woman was Angelica Downes, she was such a Doll! She was very knowledgeable about the vehicles and was extremely patient with me. I've already reccomend her to my family and friends. The staff itself was great and very helpful. Without a question I would check them out and be sure to ask for Ms.Downes she will definitely have you driving off in your new car!

R. Nicole Magor

My experience was nothing but positive. The staff is professional, courteous, thorough, and accommodating. I will never take my car anywhere else. Awesome service all around!

Kenny Knott

Dave Stevenson was very easy to work with . He's very courteous and answered all my questions and then some.The best experience at a dealership i had ever had.

Holly Tallevast

I have always had a great experience at Bob Bell Chevrolet! The service department advisers are the best and get the job done for you in a decent amount of time. You don't have to wait forever to get your car back. I would recommend them to anyone!!!

TM M

Where should I begin. Was looking online for weeks to find a nice Hyundai that was a good fit for me . After several disappointing test drives and even a scammy situation with Jeffery's Chevrolet in Parkville, MD, I was ready to give up and settle for either an overpriced car or not even the car I was looking for. Then I came across a pre-owned Hyundai online and I called to set the appointment. When I arrived I met with Devan and she was great! I came in to test drive the car and I left trading my car in for a pre-owned Hyundai. She even helped me move all of my belongings from one car to the next. My advice is to come prepared! It has made a world of a difference in how easy the process went. There were no hidden fees or surprised costs and they are informative and willing to answer any questions that you have. They also honor the online price!! They even called the next day to see if I was still satisfied with the car. I am in love with my 2013 Sky Blue Hyundai and I would recommend this dealer to anyone that want the no hassle, friendly and affordable car buying experience.

Darlene Foehrkolb

I would like to commend Mr. Jason Davis ( sale consultant) and Mr. Todd Comstock (manager). If you are looking for a vehicle please stop by Bob Bell and ask for Jason. These men are very knowledgeable and so pleasant to work with. You can't go wrong by shopping at Bob Bell from sales consultant to manager to finance it has been wonderful dealing with Bob Bell. Jason follows up with the customer after the purchase to make sure you know they are there for you. Thank again for the outstanding service!

Caroline Flynn

My husband and I had a terrific sales person named Harrison Rudo, he was very professional and helpful with us buying our new Transverse. Thank you

Eric Adams

They were immediately courteous and explained everything clearly and politely. I felt welcomed and accommodated while I waited for my service. I couldn't think of anything negative to say.

Ridha H Ben zhani

The sales lady was excellent and friendly, the finance guy was not friendly at all. I am happy with the sales service but not with finance processing.

Angela Franklin

I am very satisfied with the work they have done. I bought a car from Koons of Annapolis used, on the 59th day my timing chain want up. I call Koons of Annapolis. They didn't do anything at all. They said it's not their problem. I would never ever again buy anything from them again. I took my car to Bob Bell Ford in Baltimore. They were helpful, I can't remember the guy that help me. He's new to the company. They took my car figured out that I need a timing chain. He gave me a ballpark figure 3500.00 After they fixed it. I had a coupon for 15% off so the grand total i paid was $2800. I am so pleased that they fix my car.

Dmitri Friedenberg

I bought a certified pre-owned Chevy Cruze here. The were pretty easy to work with, and I rarely felt like I was being BS'ed. I made a complaint by phone that they were asking to pay extra for something that the website implied was an included cost in the car, and they honored the website and gave me that certification without extra cost for my purchase. I want to especially call out Nate for being an awesome salesman - I honestly had fun hanging out with him that day, and didn't feel like he was being deceptive or manipulative at all. He was easy to trust and talk to, and that's exactly what I want to have if I have to go to a dealership. I would only say that I felt like the financing fellow I worked with was trying to sell me HARD on some extra insurance policies that I had calculated already weren't for me. That was overbearing and I disliked that a lot.

Girly Uy

My 2nd time visiting Bob Bell Chevrolet. From the time I pulled up my car until I left the building, personnel are very nice, friendly and apologetic. Thank you.

Norman Hardy

I recently purchased my new 2015 Chevrolet Tahoe LTZ from Bob Bell Chevrolet in Baltimore. I dealt with salesman Virgil White who is extremely friendly and knowledgeable. Virgil helped me process my trade-in and also worked with me to make sure I received a fair price on my new Tahoe purchase. My new Tahoe purchase included some additional accessories not on hand at Bob Bell Chevrolet. Virgil made sure to contact me as soon as my parts arrived and seamlessly scheduled my installation of said parts. I did have a couple of issues with my new vehicle - 1 accessory was installed incorrectly and there were some imperfections in my new Tahoe's paint. Bob Bell Chevrolet was receptive to my issues and worked to make sure I was completely satisfied. My accessory issue was resolved and I received a tank of gas and car wash for my inconvenience and extra trip required to Bob Bell Chevrolet. Service Manager Tony Simancek addressed my Tahoe's paint imperfections and provided a resolution to correct the problem. Virgil kept in contact with me throughout the process to make sure I was completely satisfied with my new Tahoe purchase. I am very happy it worked out that Bob Bell Chevrolet had the new vehicle in their inventory I ultimately purchased. All of the staff I dealt with in the sales and service department were very welcoming and helpful. I would recommend Bob Bell Chevrolet to anyone in search of a new Chevrolet vehicle; ask for Virgil!

jason quigley

More selection than most, ALL of the staff were very friendly not just my salesman I never felt pushed to make a decision it was perfect I was in and out faster than any other dealership I’ve been to before thank you BobBell staff for a great experience !

Derrick4Real Derrick4Real

From the time I walked in I was greeted and treat with great respect .My sales women was Ty and she was great. Her and the team worked with me to get me in the car I wanted and not something I want that other car dealership would do. Thanks to Rickylthe finance guy and I can't remember his name but this is Mr.Burnham and I wanted to especially thank you

Amanda Slonaker

Hank was great to work with from start to finish. He wasn’t the original salesperson I had an appointment with but he gladly took me in and got me my first brand new vehicle.

David McLain

Took my car in for its first service since I bought the car and Yvonne took care of me and got me in and out quickly. Clean and comfortable waiting area made it a pleasant, yet brief chance to relax during my wait.

Kim Yarworth

I bought a Certified 2014 Chevy Sonic. The salesperson, David Stevenson, was very knowledgeable, helpful and patient with me answering all my questions. Also thanks Manager Joe Beach for getting me a great deal. I love the Bell Care Program and would highly recommend Bob Bell Kane Street.

Dre L.

The people there were very professional and were able to work with my budget. Would definitely go back in the future one of the best dealerships I've been to and I didn't feel like I was just being read a script or being brown nosed into buying a car.

Michael Turner

I took my car in for my scheduled oil change some other maintenance. I didn't have to wait very long and the young men that serviced my car did an excellent fixing the little things that were bothersome to me; nothing major!! I wouldn't change my location for maintenance or anything having to do with my car. Thanks to all the great work that Bob Bell Chevrolet has done!!

Richard Beachy

I had a great experience at Bob Bell! My sales person David Stevenson did a great job and took the time to explain everything in detail. If you are looking for a vehicle I recommend you see him! Thanks again everyone!

Dee Peterson

I have bought 2 vehicles from this location and I literally have nothing bad to say. Jamie Christopher in the service department makes each visit a breeze. She knows I’m completely clueless when it comes to certain things. She will patient break it down to me in any matter that it takes until I get it. You don’t get that every where. Thank you so much Jamie. Thank you Bob Bell. Kane st.

Tyrone Prout

Repair work was done in timely fashion. Customer Service Representative could be more personal and introduced himself. Car repair history should forward record to check in sheet. Waiting Area is a bit small.

ananias hernandez

I'm really happy with my new SUV, they are willing to help the customers and provide all information that you need or on what you are looking for and no pressure at all, great customer service I highly recommend Bob Bell to friends and family. Also would like to thanks to Mr. Virgil white for professionalism and kindness .

Robert R.

Parts department does a great job and are always helpful . I would rate 5 stars but it is hard to get them on the phone at times have to make multiple back to back calls ..

Mister R

Cannot give 5 stars because of the 2 unpleasant experiences with the same individual whom I was very unhappy with. She also lied to me the 2nd time and I can prove it but she is just one small fish. The greatness of this business and my 4 stars come from Tony Simancek along with the technician who repaired my vehicle. My vehicle has been running almost like brand new again since I got it back 2 weeks ago. Took less time than expected. Tony Simancek made sure I left the business with a smile/satisfied/wanting to come back.

Edward Johnson

Great sales rep! She went above & beyond what I expected. I purchased the exact car, with the exact mileage and amenities I wanted, and the price was right within my budget! Thanks Bob Bell!

Anthony Ruffin

The customer service is excellent, they cares about you and your vehicle, last month I got an excellent deal on my Malibu and Dennis Parker was the one that sold it to me, he was very wonderful. Jamiee Christopher and Wayne Brown From The Service Department was wonderful as well

Diana Voss

As I am sitting here in my brand new 2019 Chevy Trax, I still cannot believe the hard work that everyone did to put me in this vehicle. When I walked in, I did not expect to get financed! Not only did I get financed, they gave me a great deal and they did work very hard for me. I recommend this team!

Natalie Crews -DHS- Baltimore City

I am a direct person; no problem if’s or butts. My sales person Hank was quick on it. I threw questions out there about what I wanted, need and cost. Hank was happy to show me around and in my opinion gave me a great deal along with great service. He stayed with me going into the in’s and out of the 2019 Blazer I purchase. He help set up my car services. Installed my Chevrolet app and showed me how to use it. He stayed and closed the place up with me. His real name is Gaurav Sherestha. Thank you.

Thelma Kelly-Alston

The sales person was pleasant and worked with me to acquire my vehicle. He was knowledgeable regarding the vehicle and the buying process. Thanks Ken

Carolyn Haas

I am extremely pleased with the service I've received from Bob Bell from when I bought my car in 2017 until I jus took it in for brake service. I heard some squeaking and made appt. Not only did they check them they repaired them and I didn't even know it until they were done. Thnx 5 stars from me

Donabel Gay Gallano

Our dealer Gaurav Shrestha was very patient and accommodating of our needs. He was able to answer questions that we have. We really appreciate how he assisted us in our recent visit.

Noah Robinson

great service. My standard oil change/tire rotation for my chevy sedan was about $50. I drive a bit to take my car here because they are nice and do good work.

Betsy Lyons

I was absolutely dreading my first official car-buying experience. I found a great deal online for a Honda Element, and I suddenly had my heart set on it, but the thought of actually going to the dealership had me so nervous, I just didn't want a car at all anymore. All that changed, however, after working with Joe and Jared. I stopped by just to check out the car, and Joe helped me out; we set up an appointment to come back (with my parents, of course, because I had no idea what I was doing), and I already felt more comfortable. When I returned, Jared and Joe worked as a team to help us. The part I was REALLY dreading was the test drive, but Jared made it an easy experience. Spending hours at a car dealership on Saturday is probably not most people's idea of fun, but after walking away as the new owner of a Honda Element I realized that it can be a positive and enjoyable time... if you work with Joe and Jared!

wali jones

Just love the way it feels when there, it felt like home customer service friendly

Ryan Davis

Quick response and extremely helpful with description of service provided. Also very fast service. I thought it would take all day and it only tool 3 hours. I will. E spreading the word and telling everyone to

bernard smith

Great service by Jamie (service advisor)& the always happy cashier Rhonda!! It was my 9th recall on my 2014 silverado, but not Bob Bell's fault...They seem to be trying hard..Free rental as well. (Jamie either washed my truck or had it washed !)

Edward Parks

My experiences have always left me feeling that most of their dealers and some of their mechanics are incapable of doing simple jobs. They have even taken my keys home with them before leaving me stranded for hours. They offered a rental car but I work inside a secured state location. I need my car and sticker to get to work. Very unprofessional.

Lindsey Scarpulla

Chris at Bob Bell was amazing. We have had some issues getting a new car in the past and I don't think we'll be getting any of our cars anywhere but with Bob Bell. Thank you all, it has been great not stressing over my car anymore!

Rik Barnstein

My salesman Nick Wiley was awesome. He jumped through hoops to get me a good deal and so did members of the staff. I could not be happier. Thanx again Bob Bell Chevrolet.

Nick Mazzilli

Excellent employee service and support throughout my entire purchase. The team had a great deal of knowledge on the cars and the purchasing process that got me through my Chevy Cruze purchase. Worked with Steve Dietrich and Jim Rouchard and based on their involvement with me, I would recommend Bob Bell Chevrolet to anyone interested in purchasing a new car. Thank you again guys!

Tali Mindek

I went in because I was bored with my old car, and didn't really like it anymore. I got a letter in the mail with an offer to buy my particular model, so I called in. I spoke to Jared about what I wanted in a car if I was going to sell/buy, which was quite a few things. He recommended the perfect car for me and I came by to see it. He was very friendly, fun and helpful and made the whole car buying experience easy and relaxed. Thanks for the effort and attention to detail you put in searching for the car that has everything on my list and for not making it feel like a sale. I have been driving my Cruz for a few months now and I LOVE it! It has everything I wanted and so much more. Great experience, ask for Jared!

Mike Bragg

Worked well with me, got what I wanted. Very friendly staff as well. They understood my situation with cost and did their best to get me into my car as fast and as painlessly as possible. Thanks a lot Jared, especially for the fritos haha. I would definitely recommend this dealership to anyone looking to buy a very nice, affordable vehicle. Thanks again, I love my new car!!

Ed Baker

Bob Bell Chevrolet was very cordial and accommodating, they went out of their way to make our buying experience memorable, both times, even though we only purchased one car. The second time was the charm, because the first car had check engine light on, we had to experience the buying process twice.

Justin “JET” Thompson

I bought a Certified Used 2008 GMC Sierra here in 2012. Rob Fletcher was very helpful in getting me the information I needed and guiding me through the sales process. In fact, I was his 2nd sale since he started work there. I showed up in the evening and left that night with the truck (not something I've been able to do anywhere else). Over 2 years and 40,000 miles later, the truck still runs great and I can't complain about the Free Oil Changes and Tire rotations for life of the vehicle either! In December, I returned to see Rob Fletcher at Bob Bell Bel Air with my wife to get her a Certified Used 2011 Chevrolet Malibu. Once again, no disappointments and easy sales process got us off the lot with the car the day we showed up and the car runs great!

Devan Natzke

Great customer service, in and out under 3 hours straight forward deal. Nate Schafer was my sales rep.

Joann Simmons

I could not have asked for more. They helped us a great deal. We are very satisfied with the deal they put together for us. If you need a new car call Bob Bell because I know they can help.

richard koscielski

always a pleasure to visit bob bell.

Martin Cavender

Everyone one was nice and helpful everything went great my salesperson was outstanding know his job very helpful n friendly person to deal with

Alfred Wyatt

Bob Bell has awesome service, everyone was very helpful. They just made everything seem easy. Made it all about the customer and your needs just great.

Ron Schuette

Had an appt on a Saturday am at 830; I got there and was told there would be 8 cars in front me aka hour long wait. Explained I had an appointment and why have an appt if it can't be held (Seinfeld haha what's the point of the appt if you can't, hold, the appt). I was pretty ticked off at this point and the sales rep explained to me it's an ok going problem hey have and she ensured to take care of me; she was right and I was ot of there in a half hour which was awesome. I can't remember her name but she was extremely nice and caring and more importantly held to her word which was great. When you make an appt apparently it goes to a call center and they don't tell you Saturday is first come first serve essentially erasing any appointments. More of a problem with their website service and call center.

Chosen Angel

Terry Leipold, all I can say is that Terry went above and beyond to fix a issue that he didn’t cause! His customer service skills are A-1, look for him if you want to be taken care of during your visit!! Thanks Terry!

Liz Reese

I was looking for a Chevy Equinox and was very happy with Bob Bell Chevrolet. They have plenty of cars to choose from and priced right. The entire staff was very friendly. I am very happy with my new Equinox

Linda Allnutt

it was very quickly done. Impressive!

Denise Jones

My experience was excellent this was my second time coming to your location snd each time I have been highly impressed and very glad to see that my salesman was still there. I thank him for going above and beyond to help me.

Oriel Smith

Thank you Dorien Strawther he made everything easy and painless!! Great customer service and very polite he knew his stuff and also thanks Joe Evans your team is Great

Sherri Vogel

Fantastic, clean and great service. My husband had a really good time with the nice sales people and they really worked with him to get him the best deal for us. Thank you all.

Ann Lawson

I've had several serious issues with my 2010 Equinox (timing chain, transmission & oil consumption). Bob Bell had taken care of all my issues and my husband and I will be Chevy owners & Bob Bell customers for life! The pistons in my engine were recently replaced because of the oil consumtion issue and my four cylinder Equinox runs great. I never had any issues with any of these repairs so that tells me that their specialty medchanics are top notch!

Amber Kimble

They got me in and out quick which was great since i had my 9 month old with me. I didn't give five stars because i had to come back because my oil thing was not reset then o had to wait again for someone to come out and reset it.

Rachel Nikki Weigel

Had the best car buying experience in 5 cars. Such a great sales team, got the car I wanted at a price I can afford and felt appreciated the whole way through. Thanks for the experience!

Laur L

Every time I've left my car at Bob Bell the change in my console disappears. Jaimie was great at staying in touch with me. Car is running great so far.

Regina Lemmon

My experience was ok, i went in to ask a question n left out with a new vehicle n the color i want'd with no $$ down on it but my monthly payments r high but i also took out an extended warranty on it n that's what raised my payment, so if ur'r planning on getting a vehicle from there make sure u have a down payment

WA Nelson

Brittany M made the whole process very easy! I was a first time new car buyer and she was very excellent

Muhammed Jacobs

I have purchased 3 Chevy trucks from this dealership, any issues that may arise they address immediately and my vehicle comes back the same day which is very important. I'm very satisfied with the service department here, I look forward to my next purchase.

Maxine Holloman

Dmitry Chekhlatyy was great! His customer service and his friendliness made the process seamless. He took his time explaining the paperwork. He made it his business to make sure I left the dealership happy. Thanks again Dmitry

Ty L. Carter

I always enjoy my experience in the service department... Jamie and Stacey are always so helpful and friendly while providing excellent customer service. They make my experience a pleasant one.

Cherraine Mkhokeli

Required new tire due to something in the tread, it was quickly repaired and my pickup/drop off was timely. I wish there were more options for tire replacement.

Lon Jay

Everything was great. From the time I walked in until the time I picked up my vehicle 2 days later.

Scott Petty

Even now with covid-19 affecting businesses Bob Bell Chevrolet was able to get me into the service first thing this morning and have me out within one hour doing Oil, tires and a recall quickly, friendly and always a great job.

Roberta Caraglia

Bill Cole in the Commercial Vehicles department went above and beyond to get me back on the road the same day. I'll happily recommend Bob Bell Chevrolet to anyone! Definitely the best!

Courtney Locklear

My husband and myself experience was wonderful. The salesman Nate was awesome. He helped us out great and the finance guy Rodney was also just as great. Thanks

sphs1978

I purchased a 2019 camaro . Great vehicle that I enjoy driving very much . Bob Bell is a great dealership with good sales and service staff . This is my 3rd vehicle i have purchased from them . Thanks again !!!!

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