Reviews of Fred Anderson Toyota of Asheville. (Car Dealer) in Asheville (North Carolina).

Fred Anderson Toyota of Asheville

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Car dealer

Toyota dealer

777 Brevard Rd, Asheville, NC 28806, United States

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Information of Fred Anderson Toyota of Asheville, Car dealer in Asheville (North Carolina)

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Reviews of Fred Anderson Toyota of Asheville

Charles Miller

Bryan the Toyota Guy, Ethan Phillips, Aleksey Davidchuk, Austin Wood and everyone else I’ve worked with at Fred Anderson Toyota of Asheville has been amazing. From Express service to finance, Sales and everything inbetween I have not been happier buying cars. Bryan Cooper has take time over numerous car deals to Help me weigh the pros and cons of my purchase and put a voice of reason with zero pressure into it. He knows I sometimes can be a tad impulsive and has really helped keep my head level. Even when one car wasn’t great and just didn’t fit my needs or my business, he made sure I got the highest buy back offer around, including selling my self. Bryan has become a good friend and I fully trust Fred Anderson to take care of me as a customer. Even if I hadn’t bought a number of cars for my self and my business Thank you guys!!

Aubrie Reese

Joshua Adams helped me get my 2020 Corolla Hatchback. I’d been looking for a few weeks and finally found one. Buying cars is always stressful but he made the process super smooth and was very accommodating. After the test drive my father figure that accompanied me was worried about the breaks. Mr. Adams had the car jacked up immediately and the breaks checked out for us within 5 minutes. He was very kind, patient, and understanding. He was able to help me find the financing option that would most benefit me and made the process as stress free as buying a car can be. Go see him at Fred Anderson Toyota in Asheville! Thanks again Mr. Adams!

Jane Dearwester

I got lucky and found a new 4Runner in stock. I worked with Mike and Josh and they made my new car buying experience quick and easy. Everyone at the dealership was warm and friendly. I ditched Jeep after being a customer for over 20 years and I’m happy to be a part of the Toyota family. Thanks!

Dylan Filkohazi

This Review is for Michael in new cars sale at Fred Anderson Toyota. I worked with Michael over the span of a couple months while ordering/waiting for my 2023 Tacoma TRD Off Road. Micheal was extremely helpful and a pleasure to work with. The truck was everything I asked for, every single option, nothing more, nothing less. It was my first time buying a new vehicle and it went very smooth. Truck came WAY faster then other dealerships in the area had estimated. Fred Anderson does not take deposits until they find the vehicle for you and I was happy to hand it over when they day had finally come. 2-3 weeks later the truck is doing great and very satisfied with my experience with Michael.

Cheryl Huskins

My experience today at Fred Anderson’s was awesome! Every step along the way I felt like family. I will look forward to going back for oil changes and checkups and will be sure to say hello. Great job guys!👍 …

Jaclynn Deitz

I’ve always wanted a 4Runner. When I went to Fred Anderson it was just about finding the right one for me. They had a great selection of used, but I was looking for new. Mikey took down what I was looking for and within a week he found my 4Runner. It was already in route to another dealership but they worked their magic and got it to Asheville! A few days later it was detailed and I was driving it off the lot. Since then I’ve had great service from the service department and follow up with customer service.

regina underwood

We were there having service done on our Highlander. My husband was browsing through their Camry inventory. Matthew Bateman drove up to the express service and took us to see what they had. We needed an all wheel drive for our driveway. Matthew Bateman said there was one on the way to the dealership. He showed us pictures. He had us signed, sealed and closed on the sale in a half hour! He is definitely 💯% go to salesman at Fred Anderson Toyota. He was very respectful and courteous to us. I’m very happy with my new Camry!

Kim Bertke (Bored to Board)

My husband and I just bought our 3rd vehicle from Fred Anderson Toyota. The sales people and finance staff are super nice and very helpful. Our Salesperson, Bryan Cooper was a great help. The car we wanted to look at was being test driven by someone else and he was very patient showing us (me) many other possible vehicles. I loved them all and couldn't make a decision that day. Told Bryan we would think about them and come back. Got a phone call a little later, Bryan called to tell us the sale fell through on the car we wanted and if we were still interested, it was available. We went right back and bought the car. We also bought the extended warranty since it was a used car. We have had positive experiences in the past with the extended warranty on our previous purchases. My husbands truck got a brand new transmission, no hassle. Yes, it had to go to a transmission shop as it was a Ford but still repaired for free and quickly. We highly recommend Fred Anderson Toyota. I love my new used car.

Nicholas Gianoplus

This is a review of Fred Anderson Toyota Express Service. I had an excellent experience with their service team this afternoon. My service advisor Phillip Boose was professional, insightful, and charismatic. I elected to wait at the dealership until service was completed. They had me out the door within an hour and provided a comprehensive detail of all services done on my vehicle. I am very pleased with my service and hope to return should I need anything again.

Chelsey Gaddy

I had an excellent experience shopping for my car at Fred Anderson. Juan answered all my questions and made me feel very comfortable without being condescending- that’s never happened with any car buying interaction in the past and it was refreshing to quickly select what I needed and get the ball rolling with all my questions answered.

Trish Hill Kloman

Prior to today my husband has always taken my car for an oil change(I know, I know! Don’t judge). Today I was determined to do this on my own and I was greeted by really friendly women upon pulling up, who took my information (didn’t laugh at me when I was clueless as to the procedure) but supported me (especially a lovely customer service consultant, named Paige). She made me feel at ease and confident about what was happening. I love the transparency of receiving a video showing me exactly what was happening with my car. I felt like I was being treated with integrity. They have my business for life for SUPERIOR customer service and fairness.

Zachary Aument

Incredible buying experience! We had a good honest conversation about our goals in shopping, our limits we wanted to stay within, and a pretty straightforward buying experience. Didn’t feel like we had to haggle too much and everyone was very respectful of our boundaries (we didn’t feel forced into anything). Edit: we have also have had our car serviced here since we bought it.

Vlad Stepanov

My family has been doing business with Asheville Toyota for a while. This week, we purchased our second vehicle from them. From my experience, Fred Anderson Toyota ranks high among its competition. Guys that worked with me are great. Brandon from sales was very patient and a good genuine guy. Nicholas and Alex from financing were awesome to work with and a pleasure to talk cars. We'll be back for sure.

Arlene Marie

Meagan at this Toyota Dealership was awesome! Our conversation started out on the phone and continued through out my purchase of my New 2023 Toyota Camry on February 24, 2023. She was very helpful, kind, great personality and attitude!! I love my New Car, just got to learn some new features I’ve never had in the past. I also got floor mats too that fit perfect. I couldn’t have asked for anyone better. Thank-you so much Meagan Disney 🙂 yes I would recommend. Sincerely Thankful -Connie Bateman-

Zach Eidson

Fantastic experience purchasing our new car. Cody and Alex were professional and helpful. The whole process was managed well and we couldn’t be happier. Only buying our cars from here from now on! Keep up the great customer service. (Few and far between these days)

Robert Barker

The sales staff worked diligently to get the factory to build the Toyota we wanted (rare trim, color, and options). Once it arrived, they spent a generous amount of time answering all of our many questions (it was our first hybrid) and helping us get our trial subscriptions set up. The finance staff also worked with us in a very forthright and responsive manner. This is the third new Toyota we've bought from this dealer (by the way, the service staff is great too) and we plan to continue buying from them in the future.

Jeffrey Goodman

From the start, as we met the sales rep on the sale lot, we were treated with respect and courtesy! All facets of the purchase was professional and extremely courteous. Our sales rep was very knowledgeable, and impressive. Our purchase was very comfortable, and positive. We'll be Fred Anderson Toyota customers for the foreseeable future!

Mike Marro

I’ve purchased quite a few new cars and trucks in my life, but I felt like this was one of the best and easiest purchase I’ve ever made. My salesman Cameron went out of his way to make sure I was happy and understand everything about my new purchase. I live 3 hours away from the dealership and the truck that I was purchasing was not delivered yet to Fred Anderson Toyota. When it did come in I was unable to drive the 3 hours to pick it up so Cameron made a special trip to my home to deliver my new ride. I felt very special. I will definitely purchase another ride from them in the future. Great dealer team.

Donald Cameron

No pressure at all. Very friendly. Sat down and patiently listened to what I wanted. Went through the entire inventory of the model in which I was interested until we found one No haggling. Great trade in of my vehicle. They took care of registration, taxes, and contacting the DMV to have them send title and license plate to me. They answered all of my questions and carefully explained all the details regarding every step of the way. This was the most positive experience I have ever had with purchasing a car.

Andrew Allison

I had never bought a new car before and I was dreading the process. I had a great experience with this dealership. I worked with Scott and he was never dishonest or pushy. The dealership was fair and reasonable throughout the process. I had to wait about a month for my car to come in and Scott kept in touch and kept me updated on the status of the car. They even compromised a bit on the price whereas every other dealer I talked to in the area said they wouldn't negotiate because the current market is so slanted in favor of the sellers. But this place made the experience easy and fair and got me the car I wanted.

Kayla Grzech

My wife and I worked with Lucas to buy our used car about a month ago. This was our first time buying a car at a dealership and honestly we were nervous and skeptical, but we had a really positive experience working with Lucas and the team. We never felt pressured to make a decision and all of my questions were answered. Lucas helped us get our car same-day even though it had just come in and still needed detailing. I've had the car for a month now and love it. No issues or concerns, and everything has gone smoothly. Thanks to Lucas for the kind follow-up call this weekend and the whole team for helping us to feel more confident in this process. We plan to buy from Fred Anderson Toyota again in the future!

Will Richardson

10/10 would recommend going there to anyone and I will go back in the future as well. Cameron Howell is the sales professional who helped me out and he made is the easiest thing I’ve ever done. Gave me a fair trade price in on my truck and a deal on a 2014 4runner. Id recommend this dealership to anyone.

Jeff Plotner

The ordering process with Scott G was seamless and without glitch. Got exactly what we wanted. He provided an expert orientation to the truck when it arrived. The financing process with Nick Y was equally satisfactory. Both did a superb job. We were totally satisfied with our purchase experience.

Darin Matthews

This was the best experience I’ve had purchasing a vehicle. The salesman, Conor, kept me regularly updated on the build and shipping status of my tundra, and had everything ready to go when I arrived to pick it up. I can’t recommend this dealership highly enough! Ask for Connor for a great experience.

Lynda Parlett

The purchase experience was good however; I was sent a new license plate instead of transferring my original as I requested and for which I signed paperwork. After returning the new plate to them on 3/17, I heard nothing. Contacted the sales person and was told the title person would contact me. Nothing. I called today and was assured that the sales paperwork would be sufficient for the lacking plate registration until NC DMV sends it, even though the purchase was over a month ago. I sure hope so!

zoe tate

Overall service at the dealership is still good- I have owned Toyota's for my entire adult life. I consider the dealership slightly more expensive than other service centers but find the Lyft service a much more pleasant way to spend a few hours while my brakes are being repaired. Most of your service personal are courteous but could be more so. And the current coffee machine is very frustrating (for many) to use, especially the elderly- this technology does not behave! Please get back the Starbucks machine as I know many would appreciate that as well!!

Thomasine Watkins

I had been to several people this past week, sat at dealership for 3 hrs to be turned down. Went into Fred Anderson Toyota the salesman was ready and eager to sale me a car . It was quick and easy. I am so happy with my car. Thank you so much.

Jeff McCurry

My wife and I just purchased our first 4Runner, after visiting 6 different Toyota dealerships in TN, SC, NC we ended up right where we started. The Fred Anderson Team is awesome. Special thanks to Meghan Disney for she found in a time these are hard to find the exact SR5 premium package she wanted at a price lower than all the rest of the dealerships and she also done what no other dealership would do find our 4Runner and trade with another dealership. Special shout-out to both Nick and Todd in financial they were as well awesome. James Farrell the GM helped my wife wife a solid he has assembled a award winning team. So don’t waste your time and gas and energy go to Fred Anderson ask for Meghan she will get it done. Thank you Meghan

melissa corpening

Conner was amazing. He made the buying experience enjoyable. He kept us up to date on the delivery of the car and had everything in order when we went to finalize paperwork. Jeff was informative and friendly. He did a great job!

Curtis Williams

I stopped in vir a quick look at the Tacoma inventory at Fred Anderson and drove away with a brand new ride. Michael Owenby was excellent in his knowledge of the vehicles, his personality and professionalism was top notch.

Joshua Gettinger

I just bought a new Toyota hybrid at a time when they are in very short supply. I can’t say enough good things about the service of the Fred Anderson team. The service was ++ personal. Obstacles (wait for the car I wanted; showing up with an expired driver’s license) were addressed with equanimity and effectiveness. The sales force was responsive, listened well, and didn’t pressure. Everything was well explained. Thanks to Jessica, Michael, Austin, and Bo. Oh, and did I mention they have great cars?

Harvey Frye

After the experience we had purchasing a new Corolla the team at Fred Anderson has gone above all expectations to make the situation right. Thank you to Meghan, Andre, Robert, Alex, and Josh for the quick response and working towards making the best deal possible for our second purchase. Our trust and confidence in Fred Andersons commitment to the best customer service has definitely been restored.

Justin Jamison

I’ve purchased a couple vehicles here before, but today was by far my best experience. Start to finish, superb customer service. Staff were attentive, helpful, and most of all they were kind. Hard to find authenticity anymore, but today everyone seemed that they truly cared. Definitely recommend.

Thomas Carr

Our salesman was outstanding (Ryan), took the time to fully explain the deal and process and was helpful in every way. Saved us $100 a month on the warranty you offered over our present car warranty by explaining it in detail, very much appreciated.

Mary Stewart

It was seamless--from the young woman who greeted me in the parking lot & took me to meet my advisor, to the advisor himself (very pleasant, fun and informative). I also appreciated the video showing my vehicle's "undersides" so I could understand what was being done. Completely a professional experience!

Traci Peppers

Tyler was courteous and customer friendly. He explained the process in detail and kept us informed. He helped us get a rental car when the service needed to be extended to the next day. This is our first experience with Fred Anderson and we will recommend to others!

Lee Murray

Michael was great! Best car salesperson I’ve worked with to date. He took the time to get us a better vehicle than we originally came in for. Would recommend him to anyone.

Jason King

Austin Wood was our salesman on a couple of different cars this year. We enjoyed the process so much we sent family to see him as well. It was quick and easy. He was very helpful every time!! 10/10 recommend!

John Kennedy

I used Toyota’s Smart Path and did most of purchase online. Was fast and efficient. Had a great experience at dealership to finish process. Our salesperson Eric was courteous, professional, knowledgeable and great to work with.

Ashley Sodorff

I first called about the 2023 Sequoia. There was a wait list, I was apprehensive to get on the list at first. However I got on it. Carl from smart path gave me a call one Monday, letting me know they had some vehicles that were due to come into the dealership. He emailed me over my options. I told him which color, package, and vehicle I wanted. From there, he set me up to come into the dealership to meet a sales person and do my down payment. I was set up with Brandon Lance. When I tell you he was the best salesperson I’ve ever had, I fully mean it. He kept me updated while my vehicle was being shipped to the dealership. He would call, text, and email me constant updates. Once the vehicle made it here he let me know. Brandon was so professional, transparent, and amazing at communicating with me every step of the way. I will 100% recommend him to anyone looking to buy from Fred Anderson. Once the vehicle was here, I was passed off to finance (ick, it’s always a pain). However this went fast, was smooth, and easy. Nick is who did my financing, he was very through and professional. The whole experience was easy and exciting.

Donna Orstrom

Professional salesperson describes Brandon Lance! He made me comfortable, had patience with All my questions and still stayed professional. The finance person, Joshua I think, was of the same quality. Overall great transaction!!! Thank you!

charley chandler

Buying a car made simple. Salesperson was very knowledgeable and communicated with me from beginning to end. No pressure sale. Definitely using Fred Anderson Toyota for my next purchase. This was my 3rd Toyota purchase in 13 years of being a Toyota owner.

Amanda Macfie

Initially came for a test drive and Dave Ebers was very accommodating without being the slight bit pushy. We returned when they listed the car I was looking for at the right price and because Dave was with a client he connected us to Manny Pino. Once again we had a sales representative who was quick to help and transparent about the sale but never made us feel manipulated or taken advantage of as we have felt with basically every other car purchase. Bo in financing was efficient and friendly. When we needed to return for service Dave and Manny both took time out to be sure our problem was resolved quickly. Glad to say this was the best car buying experience I've had yet.

Rachel Silva

We were in the market for a used truck and ended up working with Bryan on our search. Though we didn't end up buying a vehicle from this dealership, I wanted to note what a great experience we had working with him. He was extremely helpful in helping us determine exactly what we needed in a truck and always made sure we had all the information. If he didn't know something off-hand, he would look it up and get right back to us. He was professional and really pleasant to work with. We will definitely be looking here again when we're in the market for a vehicle in the future.

M. LIsa Riley

I was 3 hours from home and my Rav4 key notice cane up that my battery was low. This dealership was 6 miles from me. I pulled in and asked for help. Two gentlemen gave me a key battery and didn’t charge me! I offered hugs and they were accepted! Kindness is still around! I was grateful and still am for their help!

Mallie Swayney

I had an amazing experience at Fred Anderson Toyota Of Asheville! I was part of the dodge family but recently switched to Toyota! Best decision I could have ever made! I would like to give a big shout out to Ethan, Josh and Megan! Thank you all so much for your help on finding the perfect truck for me! I love the truck and I will definitely return for future purchases! 🙂

Lynn Brown

Steve was knowledgeable and efficient about what we wanted without us even saying the words. He sent us information about our purchase after he sold us the vehicle. I could not ask for a better sales person than Steve has been.

Joseph Fuentes

Great experience! Lucas took the time to discuss any issues with my new vehicle and the trade-in. Tony in finance was great and went over the extended warranty options and we settled on the one that fit me the best. I couldn't be happier with my purchase.

Alison McKnight

Brandon Davis is a wonderful man! He guided us through the process easily. This is no reflection on Brandon, but I did find it to be really kind of icky that there's no way to get a break for paying cash because they are penalized by the banks they're associated with for not sending them enough payments- not totally sure why we should have to pay both the dealership plus 10% to one of their affiliated banks. I'm sure this is common practice now-a-days, but it's still kinda gross. But as I said, Brandon himself absolutely deserves five stars, regardless of banks being terrible. (5 stars for Brandon, he did get $1.14 off, negative eleventeeseven for commercial banks.)

Tam Bui

I have appointment for alignment and tire rotation this morning, was kinda hesitant taking my vehicle in. Last time they were short handed and take too long. My service consultant was Will Blancherd. He was very nice and make sure I wasn't there too long. Definitely come back again.

sadegh shahdi

I had a real good experience with Fred Anderson Toyota of Asheville. Garrett and johnny made my order of a RAV4 XLE very easy and matched the price lower than I had from somewhere else and followed up till to the end in very short waiting time and my wife and I appreciate it. And in meantime Dean on day of purchase made everything so quick and simple even with financing process. All I can say he was so knowledgeable and comfortable with what he is doing and make him very good salesman thanks Dean

Susan Williams

My salesman Cameron Howell exceeded all expectations when picking out my car. He helped me in all ways he could. The finance manager was also very professional at explaining all the papers I was signing and explaining everything in detail. 10/10 experience overall.

Robert Harvey

We had a very positive experience with this dealership. Johnny Hunt, Salesperson, and Josh Binkley, finance person gave us the best of service experiences. I would highly recommend this dealership, and especially these two gentlemen.

Ann Thompson

We went to Fred Anderson Toyota because we had just discovered that our tire pressure was down to 22. We just asking for suggestions for where we could get help. We are tourists and don’t drive a Toyota. They examined our tire and found it to be irreparable. They added enough air to get us to a store that sold the tires we needed. We were in and out in less than an hour and they did not charge us. We were tourist in need of help and vulnerable. They were gracious and kind and so incredibly helpful!

Dasujaben

We needed to get a new vehicle quickly and hoped for a 2023 RAV4 Hybrid, a rare quantity these days. Within less than a week (and between Christmas and New Years), the desired vehicle was located and driven to Anderson, and we picked it up today! Very pleased! Very happy as well with our salesperson, Dean Hollar, and everyone else with whom we dealt there!

DjDannyP

I recently bought a new Toyota Tacoma from Fred Anderson Toyota of Asheville and had to write a review because of my experience. At a time when new vehicles are few and far between that are actually sitting on the lot and many throughout the country are struggling to get exactly what they are looking for I really didn’t know how well the process of buying my first new truck was going to go. However, my salesperson Johnny Hunt was very helpful to me in my search. At first what I needed and wanted wasn’t on the lot and an allocation of something similar to what I wanted was available but I decided not to go with that one. Johnny told me as soon the next allocation came through he would reach out and indeed he did. The process was extremely smooth and he found me a truck that was DCLB with the right packages color everything! It was delivered to me in the time frame that was expected which was about 6 weeks. The wait was worth it and I am grateful that I was well taken care of in what will probably be the only new vehicle purchase of my life. Thanks Johnny and thanks Fred Anderson Toyota for a great experience!

Jim Knuth

Salesman Steve was great, but look out for the finance people and manager games. Also be prepared to be pressured into an extended warranty by those clowns before you sign the deal. Again, salesman was great but then others get involved and try to squeeze you for more profit. Left feeling worked over…

nancy helsel

I can say this was the best experience I have ever had buying a car. Everyone was so very helpful the finance department was totally excellent. I would recommend Fred Anderson Toyota to anyone looking to purchase a vehicle. A BIG thank you them! I would also like to thank Michael Owenby for making my experience of buying my new car so pleasant if you want to but a new car go and asks for him you will not be disappointed.

Michael Stewart

After purchasing a used vehicle from here. We had a mechanical issue and Brandon Davis in used cars arranged for a rental for us from the dealership. Izzy and Brooke from the rental department were very pleasant to work with. All of them were extremely helpful and easy to deal with. Would highly recommend them all.

Diana Hixenbaugh

Michael was wonderful to work with, he kept me up to date on the progress of my car arrival, which came in much earlier. Nicolas was my finance guy, terrific getting to know him. I was treated like family

Roger Van Art

I bought a 2023 Tacoma at Fred Anderson Toyota in December. The process was smooth. starting with a super kind and helpful salesperson, Siri, who patiently walked me through the inventory, answered all questions thoroughly, and made it an overall enjoyable experience. I should call out the Finance person, Nicholas, as well. Affable professional who clearly laid out options, abd again made it a painless transaction. Thank you team. Rog.

Jeff Valentine

The entire staff was friendly and professional. We were able to make a deal and felt like we were treated fairly. Brandon Davis took excellent care of us.

Kodiak Winesett

Bought a 2020 Tacoma from them and couldn't be happier. Brandon Davis helped me get all the info squared away for my bank and provided great advise through out the process. He first hand made the experience that much better. Looking forward to upgrading the next vehicle and getting to work with the Fred Anderson team again!

Jessica Salyers

Wonderful Dealership. Conner Davis is the best salesman there. We have bought 3 cars with him and 7 total cars with the dealership. Good service department too.

Barbara Weinstock

Most services I have with my car go just fine however on my last service the gasket to the oil cap was left off and oil leaked all over my garage floor, sadly it left a huge stain on the floor which cannot be cleaned. It was a huge inconvenience to have to go back to the dealership which is an hour away, to fix this issue. When I brought my car in to Kevin Bradish he was very rude to me. I did not appreciate his attitude considering I had to drive an hour into Asheville a week after a service apt to fix the mistake that Toyota made. I would have given 5 stars if it wasn't for his attitude.

Dawn Allen

Michael Owenby and Alex in Financials where so attentive to my request and made a dream of owning a used car with low miles, warranty, filter and oil change the life of the car. I searched cars all week and knew what I wanted and you all delivered . I also received a text and phone call days after to check to see if we have any questions. Thank you.

Chris Plescia

Totally recommend Fred Anderson Toyota for service. Getting to see the video of the inspection and work done after the fsct was super helpful and cool. They also kept me informed the whole time and were quick to complete the work. Thank You

Glyn Owen

When no one else could get my new 2023 Toyota RAV4 AWD XLE asap Ciara and Robert were able too. I was a walk in with a totaled car. And a lot of cash. But they didn’t no that. So I didn’t have 46 days or even 21 days. I had tomorrow. They got my SUV in a week and actually got it before I could get back to them. The SUV is beautiful and all that was promised. And I have to say even dealing with their finance department, Connor, was a breeze. They try to make it as easy as possible. Our salesperson had told us exactly what to bring so we were prepared. Don’t forget that social security card! Great experience! Great service! Oh yes. There was something wrong with the car. Service was there within two minutes and that piece of plastic was snapped on under 5 minutes. He did a great job also. So we had management, sales, finance, and service in one day. And they all did a great job! Especially my awesome salesperson Ciara!!! Glyn Owen New 2023 Toyota RAV4 AWD XLE Owner

Aaron Edwards

Fantastic experience at Fred Anderson thanks to Mikey Owenby! He made getting a new car insanely easy and was always available! Not only did he help me but also helped my mom and cousin get into their new cars as well! Would highly recommend!

Nick Potts

Incredible experience! Ciara was a wonderful help. I wanted a very specific model and color and expected to wait but she had me in my new TRD Pro 4Runner in a few weeks. I was in and out in about an hour and I’m a happy customer. No need to look further for a great Toyota experience! Thank you, Ciara!

Sheila Tombe

Go see Dave Eber! I am delighted with the experience of buying a car at Fred Anderson Toyota. It isn't something I do every day, and I was nervous -- but with the competent, friendly assistance of Dave Eber, it was no problem. And the financing department was brilliant, too: I'm just back in the States after 10 years abroad, but Nick got me an excellent deal. Thanks, guys!

Kimberly Hollar

Awesome experience and a HUGE thank you to Johnny for a wonderful car buying experience!

Cindy Hill

Excellent service. Purchased a truck and on our way home in less than two hours. Salesman was very courteous and knowledgeable. Would definitely recommend Fred Anderson Toyota.

mike rouse

Kevin, Ian and good fortune came together to provide us w a pre-owned RAV4 more perfect than we’d hoped for. Followed up on our request, found the car and then detailed it so that it seemed like we’d purchased a new vehicle. Awesome experience!

Robert Fortner

Fred Anderson Toyota of Asheville took great care of my vehicle that came in for many items and returned it to me quicker than anticipated. Kevin is a great service advisor!

Ronnie Metcalf

My experience at Fred Anderson Toyota was outstanding. The sales representative was very professional and respectful and shared lots of helpful information. The finance Director was also very professional and informative and shared a lot of information with me that was so helpful for this purchase. I would highly recommend Fred Anderson Toyota for friends and family.

Rupert Wates

Anderson Toyota of Asheville I one of the best dealers I have visited for service and maintenance of my Highlander. Very prompt, very professional and friendly. Highly recommended. (R Wates)

Jacob Hartzog

Ask for Steve he’s an awesome salesman, he got me in my 2018 Camry. He helped me narrow down what I needed, was patient, and didn’t make me feel pressured into buying anything. He even went above and beyond to help me fix a mistake I made on my paperwork.

Nobel Chang

If you're looking for an amazing car sales experience, look no further than Mehgan Disney! My family and I recently had the pleasure of working with her when purchasing a Toyota RAV4 Hybrid, and I have to say, it was the best car-buying experience we've ever had. From start to finish, Mehgan was an absolute joy to work with. Unlike many other car salespeople out there, she didn't pressure us into anything we didn't want, and she never once made us feel uncomfortable or uneasy. In fact, she was easy to deal with, friendly, and always had our best interests in mind. One of the things that really stood out to us about Mehgan was her commitment to living up to her word. When she said she would do something, she followed through on it, and we appreciated that level of honesty and integrity. Even when the car we wanted wasn't in inventory, she did everything she could to help us get it. Overall, we couldn't be happier with our experience working with Mehgan Disney. She's the perfect example of what a car salesperson should be - knowledgeable, friendly, and always willing to go the extra mile to make sure her customers are happy. If you're in the market for a new car, we highly recommend giving Mehgan a call. You won't be disappointed!

David Hughes

Updated post from 5 star earlier review. Even though the buying process was smooth, things took a turn a couple months later when license plate registration finally came in. Dealership over charged for the plates and after us trying multiple times to make it right, only to be told that the overcharged fees were correct, even though the amounts were clearly different from when we signed.

Frank V. Rotondo

I dealt with an outstanding young lady, Siri Gallagher. She was fairly new to being a sales person yet still Ms. Gallagher answered everyone of the questions allowing her expertise to shine. However, I selected a different make of vehicle which was not a Toyota to purchase. My only regret was that I could not buy my new vehicle from Siri Gallagher!

Shelley Snuffer

Michael Owenby is a fantastic salesman! He was very prompt with communication, answered all my questions, found exactly what I wanted, and made the process extremely painless! I would absolutely recommend him to anyone looking for a new ride!

Brooke King

My husband and I purchased a GMC Sierra. Austin Wood was our salesman and he outdone himself. He was very thoughtful, courteous and knowledgeable. It was a pleasure working with him!! Also, we love the truck! Thank you.

Jeff Hensley

Michael did a great job keeping me updated on the status of my vehicle, Austin was there for the delivery process and was very efficient as well. Thank you guys for the seamless transaction.

Caitlin Burchette

Brian and the team were amazing to work with. They made the car buying process so easy! I wound definitely go back to Fred Anderson Toyota Asheville.

Abbie Davis

Bryan A was super helpful in finding me the exact Camry I wanted. He always responded in a reasonable time and was very informative. Would recommend him to anyone that shops at Fred Anderson!

Karen Dotson

I worked with their newest employee Siri. She was so great and went over and beyond to find a car that I was looking for and suited my needs. She was very attentive to detail and showed more interest than any salesperson I have ever encountered. I would recommend Siri 10/10 and I love my Highlander.

Peggy Grice

11/28/2022 On the advice of Izzy Pantoja, I stopped in to Fred Anderson Toyota to "look around" . Izzy introduced me to Mike Owenby. He was so very patient with me and my needs concerning a new car. He went through several cars until he found the one that would work for me and my budget. Rob and Nick in finance were so very helpful also. So thank you Izzy, Mike, Rob, and Nick for all your helpful guidance when I purchased my TOYOTA CHR, I love it.

margaret wadsworth

They forgot to do The time on click or the lane change reset and I had to take it back two days later cause it very strong veer to the right. It was a very expensive check up, but I still had to come back out that they did not charge me for the return.

Brittany Moore

Austin and Nick are absolutely the best. Highly recommend getting your next vehicle from them!! It was the best experience so far at a dealership.

Aaron Erben

Fred Anderson has got to have the most well established staff in the surrounding area. Helpful, on point, no pushy salespeople. They will brandish what you want like a blade and cut thru the bs. They were goal oriented for what I wanted and not there bottom line. Thank you to all the staff at Fred Anderson Toyota for getting me to my dream truck with a low Apr. You guys rock!

Russ Eaton

Killer service department at this place. I only came here because they had a part that I couldn’t find in town, Allison Alverez in the service department took care of the issue without needing to purchase the part. When I asked him how I could thank him, his only request was to consider their service department for when my brakes need replacement next. great employee, seems like he’s on a great team. I’ll be back

BD onthego

First class treatment! Juan was very professional and helpful. Josh was more than fair in my trade-in allowance. Aleksey was super in processing our settlement paperwork at checkout! I love doing business here.

Hannah Davison

Highly reccomend Fred Anderson for buying a vehicle! Michael Owensby was great to work with. He went above and beyond to help. Definitely a great experience!

Sandi Owle

My sales representative was Brayan. He was fantastic! He was down to earth and made sure I understood everything up front before I agreed to purchase my new Rav-4.

Betty Jean Petrinovich

Service Advisor Ryan provided excellent service today. It was my first experience with Fred Anderson Toyota Service Department today, and it was an excellent experience.

George Centanni

There was an indefinite wait period for particular car I wanted. Siri Gallagher my sales person was very diligent and patient over several days discussing other possible options in my budget if I couldnt wait, while constantly tracking other dealers for my original choice. Someone cancelled an order and thanks to Siri's vigilance we were able to get it quickly. Siri was also well versed in tech and service contract options and budgeting. Great job all around. Thanks again!

Dalene Powell

Juan was a great sales man! No pressure! Very helpful making the deal happen. Alex also very efficient. Great experience with car buying experience. Highly recommend Juan!!!

Debi Lunsford

Found a RAV4 priced well. BUT after all the fees and up charges I ended up $10,892 over list price. Of course I didn’t know all this until after the paperwork was completed. Guess I was too trusting and naive. Love my RAV but wish I had insisted on seeing the numbers before I signed. Could have saved myself a lot of money and frustration. This is the first, and last, time I purchase from this dealer. My husband works in a factory that employs 650 plus employees and he said “now 649 of them are going to know how we were treated good luck treating people like this again.” Look at every paper before signing it!

Ty Weeks

Ethan and Dean were awesome to work with. They had all the paperwork prepared and ready to go. The trade in and financing process were a breeze. Would recommend them to anyone.

Sharon Hafer

Bryan Alvarez took great care of my purchase. Very pleased with my new vehicle and customer service provided.

Alicia Prince

The used car salesman, Lucas Hensley, was great and very helpful with my new vehicle purchase! I would recommend anyone looking to buy a vehicle to head to Fred Anderson Toyota of Asheville.

William M. Shand

Very friendly and helpful customer service. No pressure but clear explanations of options. I would highly recommend them to other car buyers.

Kassady Davis

Michael Owenby was professional, patient and courteous. He made the trade process easy and efficient. I highly recommend Asheville Toyota/Fred Anderson Toyota. Ask for Michael!

Peggy Wilson

Our first Toyota ever and we so appreciate Bryan Cooper for his help in getting us familiar with the RAV4 . He was knowledgeable and easy to work with. We weren’t rushed and enjoyed no pressure sales.

GARY

My salesperson Brian was fast experienced and willing to do all of his due diligence to make the transaction as fast as possible.

Brandi Tweed

Over 2 weeks ago I began the process of looking for a new Toyota 4 Runner. I had a 2004 Toyota and was ready to upgrade. The staff was truly amazing from our initial call to the dealership to the driving our new vehicle off the lot. They answered all our questions regarding pricing, financing, upgrades, trade in etc. Once we decided on our vehicle we called and our vehicle was put aside for us. We were greeted with friendly smiles from all the staff from the receptionist as we entered, Ian in the finance department, Alex who sold the car to us, and the Director of New Cars Aaron Sumner. Wonderful staff, positive attitudes with a positive experience. Our vehicle was spotless and ready for our family. No hassle and everything was smooth for us. They stand by their word and offer wonderful warranties for their customers. This is an amazing dealership and amazing staff. The interest rates are low right now with deferred payments for 90 days. Hassle free from start to finish. We are beyond thrilled with our purchase. Thank you Fred Anderson and thank you to the staff Alex, Ian and Aaron Sumner on 4/15/20 who helped us. Brandi T -Arden

Francisco Perez

My service representative (mike) was awesome. he even talked wit my insurance claim and fix my issue with my 2021 Tacoma Pro. Service was and is superb.

Brent Wentzel

Was traveling Asheville from out of town, got a flat tire and Fred Anderson worked me in their already busy schedule when we pulled up. Everyone else in town was quoting 3 to 5 hours or the next day. They put in a new tire on and we were off to the mountains. Nice people.

Michael Nicolini

Very friendly and knowledgeable staff. Easy to work with and never felt pressured or as though I was getting “taken”. Austin Woods was great to work with.

Michele Henson

Terrible customer service. I felt like the sales man judged me before he even spoke to me. Told me that my Rav4 was a cheap car. Spent a total of 10mins in there. I have bought 4 Toyotas in my lifetime and Fred Anderson just lost my business. Apparently you need to roll up in a better car than what they sell. 🤷‍♀️ Proud owner of a 2013 Toyota Rav4! *EDITED to add* I did go back and met a great salesman named Kevin. He sold me a 2018 Tacoma. Had some serious issues with it within 24 hours of purchase and the Toyota company made it right. The dealership handled it all and were very gracious. Apart from the first bad salesman everything else turned out great!

Jeffrey F

Dean was reliable and communicative throughout this whole process. Helped me work within my budget and trade in my old car. Great experience.

Arleen Holliday

Very polite. Hospitable cooperative gave me the price I needed Love my Corolla cross 2023

Logan Arch

Lucas is great, he was very helpful! He made our experience the best it possibly could have been! If you are in the new market for a car go see Lucas and he will get you taken off!

Scott & Kelly Graham

Bryan Cooper was the best salesman we have ever dealt with. He dealt with me and helped me find my car after 9 months of searching! He remembered what I was looking for and called me anytime the particular vehicle came on the lot over this 9 month time frame. He was patient and kind and never seemed aggravated with me for my pickiness. He worked hard to make the deal happen when I finally decided to purchase my 2019 Toyota Highlander. I HIGHLY recommend Bryan to everyone! He’s like no other salesman we’ve ever bought a car from. Top notch fella!

S. WR

This place was a breath of fresh air after visiting over half a dozen dealerships. No drama and they tell you the truth. With the lack of available inventory in the area many of the dealerships have turned into rude condescending jerks because they know they will sell the vehicle for the asking price. I asked 5 different dealerships the extended warranty price on new vehicles and no one would tell me until I had filled out paperwork to buy the vehicle. Feed Anderson happily have me a ball park number on the extended warranty and it was very close once I added the warrant to my vehicle.

brandon franklin

This place has been Aweosme experience, bought my car there and my grandparents bought few of them from Fred Anderson Asheville, the sales person Michael has been amazing and helpful i highly recommend him so ask for Michael when you considering purchasing a car from this dealership.

Zach

Cameron was super helpful. He answered all of my questions to the best of his knowledge and was very friendly and professional. This is the second vehicle I’ve bought from here and I would definitely buy here again if the need arise.

Pam McArthur

Great service here. Tech advisor was friendly and professional. Love the video feature as they do a walk around on my vehicle. And I just traded my truck for a newer truck. Josh C. was wonderful and kept me informed throughout my buying experience. I love Fred Anderson Toyota.

Ryan Baill

This dealership was close to losing my business after dealing with Dean but Ciara and Josh really turned my experience around! Amazing customer service from them!! Walked away with a 2023 Toyota Tacoma.

Joe Head

Fred Anderson has serviced our Toyota Sienna for several years now. They are pleasant to deal with and very thorough. I've had no complaints regarding any of the service work done by them. Our Sienna now handles the best it ever has since we first purchased it.

Gigi Talbert

Love my truck! People were very nice here. They were not pushy. They worked with what would make you happy. They spent time with us to even show us how truck worked.

Bill Harding

My sales rep, Steve, had been working with me for months, trying to find the perfect truck. He presented four nearly perfect trucks. I picked one, we negotiated and reached an agreement. An hour later I was driving my new truck home. I was pleased with the fact that Steve was persistently reaching out to me. I needed a new truck and he was determined to sell it to me. On Saturdays the place is very busy, but, they have the staff, and inventory to get the job done. I highly recommend Fred Anderson's to anyone in the market for a new, or used, vehicle.

Christopher Carr

Recently bought a new vehicle at this location. Worked with Erik and Josh of the Sales Dept. We were able to get a deal done relatively quickly and are already working on another. Kudos to the Shop/Service personnel who worked quickly to meet my needs. Next vehicle will likely come from here.

Drew Taylor

Fred Anderson Toyota was able to procure a hard to find part and repair our Camry in one day which saved our vacation. Friendly professional staff throughout the dealership. Outstanding Experience.

Joy Sims

THEY MADE EVERYTHING RIGHT!!!! They replaced my squeaky brakes with new brakes. I will remain a customer. Thank you for doing the right thing. They have done away with their shuttle service and now you will have to ride in a Lyft car. I wish I'd known ahead so I could make arrangements. I did not feel comfortable doing that, but had no choice. Second I had a new set of brakes and rotors put on my car by them which have squeaked the whole time. I was told it was normal with them being new. Well I was working from home because of COVID and didn't drive it much. I finally went back into the office in June and the squeaking was still there even after driving it for a month or two. I went in to have them looked at and they were going to charge me almost $200 for a silence treatment, which I felt should be done at no charge. I was told the 1 year warranty date ran out 1 month and a few days before my appt. Really? And last they wanted to do other things which would bring my total to $800 if I'd approved it, which I didn't. I was very disappointed because I've been a customer for a long time.

Ron Sprinkle

The best service experience I've had in decades. Professional, efficient and quick. I was out the door in 30 minutes, before I even finished my complimentary hot chocolate!

Laura Helfman

I have recently relocated to Asheville. I was sad about losing my prior dealer connection. Tyler was my service representative today and he was awesome! He listened to me and I felt like I was in good hands I have also worked with Allison Alvarez and he is great

H Melton

My experience was very good, we dealt with Brian Cooper. Everyone was friendly and Super Nice.

John Moore

Do recommend them. Ask for Shelbie. She goes above and beyond to get answers to questions and works very hard to assist with your needs to purchase a vehicle. Bought a non Toyota used vehicle from them. Provided paperwork to back up their words without requesting such.

Scott Harris

Sneydi was courteous, knowledgeable, and friendly. A pleasure to talk with and very efficient. She made the experience better than expected!

Billy Bailey

Great meeting with the sales person who had just began working at Fred Anderson about a week ago. He was very professional, knowledgeable and friendly. He closed the deal!

Samantha Womack

I financed my first car about a month ago. I came in not knowing exactly what car I was looking for, but luckily I was set up with the best sales representative I could ask for. He was very polite, extremely patient, and helped me figure out what options I could afford for the best fit car they had available. I was so happy to have worked with him. Not having any experience with financing a car, he helped me each step of the way and did not make me feel rushed at all. I ended up with a Toyota Corolla that they just got in inventory. They only had a few days to get it ready for me, and the few minor things I wanted fixed they did not hesitate at all to help me with. I love my car and couldn't be happier with the experience and service I got from this dealership! I worked with Bryan Cooper and recommend to anyone to ask for this guy!

Ilya Litvinov

Excellent service. Everyone from the sales manager down worked hard to make my vehicle purchase the best possible experience. Highly recommend this dealership

Michelle Meyers

I would highly recommend Erik Thelander and Erik Davidchuck. They made everything seamless from start to finish. I did not feel rushed or pressured at all. Erik T found me the exact suv I wanted and kept me up to date on delivery eta AND I was suprised it arrived almost 2 weeks early. Erik D made the financing as easy and as quick as possible. Both guys very knowledgeable, polite, friendly and conscious of the importance of time! I’ve purchased a lot of vehicles and this was by far the best experience I have ever had.

Paul Desselle

the waiting room was very nice and clean. I liked that they did not just yell out your name. They came and told me that my car was ready.

virginia oman

Fantastic Dealership. Philip the service advisor is awesome. They always do a great job with my Toyota and are extremely honest.

Jay Weatherly

Thanks again Juan Perozo! Got in a wreck and our other vehicle was totaled. Juan was right there ready to help and was above and beyond available to get me in the right car. Gracias otra vez Juan!!

Stephen Seibert

SUPER friendly and went beyond the extra mile to get me in a vehicle that was perfect for me. They're carrying on a great tradition at the Asheville location.

Virginia Goforth

Conner Davis the best salesman ever. He's personable, easy to work with and didn't have to spend all day at the dealership. Go see this young man.

Adam LaFever

The car buying experience itself was pretty straight forward. You get the usual upsell at financing. They seem to offer some nice maintenance perks after purchase. Salesman did call me a week or so later to check in. If you speak to the ladies on the phone for info be prepared to get a lot of calls. Even when explicitly told not to.

Steve Fisher

Paying for repairs always stings, but these guys make the experience as best possible. Colby and Justin were both super helpful and friendly through a major service of $500. They remembered me from my last service and asked questions relating directly to conversations we had the last time I was there for a service. There’s a comfy waiting/work zone and they got me a Lyft home. It was found that I had a cracked rim and Colby put in the extra effort to call and fill out a warranty claim for me, which was honored. They had a rim in stock and replaced it. I’ve bought two Tacoma’s here, got a solid deal each time and with this kind of service will shop here again when the time comes. Anderson Toyota can put Colby and Justin’s name next to my next vehicle purchase.

Kelly Parkins

I had the best first time car buying experience. I didn’t feel rushed or pressured to buy, and everyone was so friendly and knowledgeable. Siri was great!

Tony Silvers

This was The Best Experience of Buying a Vehicle I’ve ever had. Everything went Like it was Supposed to. No Fussing no Fighting just simple like it should have

Stephen Herr

Brandon was a pleasure to do business with. No pressure, straight forward information and super friendly. Wish all my car buying experiences were like this one!

Steven Davey

Fred Anderson Toyota of Asheville - A friendly and excellent buying experience. We worked with Dylan Ruff - New Car Sales Manager and A. Sumner to purchase our new 2021 Toyota Highlander. Wow, what a difference working with people who have your best interest at heart. Our sales experience was no pressure, and Dylan was willing to do anything we asked to accommodate us during our shopping experience. We wanted some very specific options on our Highlander while keeping the price reasonable. Dylan searched through all of the Fred Anderson Toyota dealerships to locate just exactly what we wanted. Within a day he had the vehicle delivered and even delivered it to our house! What a wonderful car buying experience. The staff at Fred Anderson Toyota, and especially Dylan Ruff were so respectful and kind, it has really restored my faith in buying a new car from a great dealership. Sincerely, Steven D. - Etowah, NC

Dylan McLean

Friendly and helpful sales and financial team, made it a very smooth easy process. I worked with Bo and Siri who were both excellent and would highly recommend them.

Andrea Cirillo

Very professional and excellent dealership. They were very busy but took the time to help me and answer my questions. I went to look and wound up buying. They even delivered my car to my house since I was in a rush and had to leave. They are not the closet Toyota dealer to me but I will be getting all my servicing with them. The inventory level was also the best I have seen of any dealership.

livibean 916

Loved the experience here! Everyone was so helpful! They answered all my questions I had as a first time buyer! Definitely going to buy again in the future!

Ron Norris

Excellent, Austin Wood was super nice, Nick in Finance was great & Aaron Sumner really makes sure customers are taken care of.

Caitlin Barnes

Steve was very helpful and understanding. Nicholas in finance is super professional and friendly!

Rene “In Christ” Heuscher

Service Review: Good was scheduling, time to completion, competence, friendliness and a comfortable waiting room with coffee and wi-fi. Needs improvement is the quality of service. After performing state required safety check, the car interior had a very strong interior gasoline smell. It took 4 hours of driving performing errands with windows and/or sunroof open to diminish the smell. More care should be taken for this not to happen. Poor is current openness and accuracy of the up front light replacement estimate with undisclosed excessive added surcharges and the level of clear detail in billing receipt. Add on fees should not exist, as they are either normal cost of doing business or extra profit, both should be included in the original estimate or at least fully disclosed up front. I consider businesses that add hidden extra energy, fuel, service and supply fees as being both greedy, less than open honest and to usually be avoided.

Nick Tucci

Didn’t have the car I wanted on their lot but Andre and Kim found what I was looking for and had it in Asheville the next day. Highly recommend, great car buying experience.

Roger Williams

Ryan’s a great Salesperson. They have a great selection of vehicles. Used car manager is a crook and a jerk.

Sandra Gibby

This was my best visit to date. The service was very professional as usual, the waiting area had been updated and was very comfortable, and the wait was fast and efficient.

Haylea Metcalf

My salesman was great, it’s the uppers who you have to watch out for. Double check your paperwork and all the numbers of everything from mileage of your trade in to total finance amount. Other than giving my trade-in more miles than it actually had thus giving me less for it, which I didn’t catch until days after I bought my my new vehicle, it was pretty smooth. I was only there 3 hours which is pretty quick.

Carmen Johnson

Bryan Cooper was very helpful. He was very patient and kind and any question I had he answered and took his time explaining answers to the questions I had. I would definitely by another car from them. The whole experience was very good , everybody that helped us was awesome.

Jack Fitzpatrick

the price was basically non-negotiable, but the cars are truly worth it. also, friendly people work here. very pleasant to work with

doug pratt

My wife and I had a great experience here! We had wonderful service starting with our salesperson Juan! He was outstanding and very helpful. The manager, Ethan, was easy to work with and held true to his word. Bo in the financial department was very kind and made the exit extremely efficient. Overall, it was a super experience and everyone was great!… only downside is that I drank too much free coffee!

Kassandra Luttrull

We had Joshua Coffin as our sales person and he was knowledgeable, responsive and professional. He answered all our questions and concerns and got us into a used car that is perfect for our family. All of the staff I encountered at Fred Anderson Toyota of Asheville were so very kind and friendly. Highly recommend and will be coming back for our next vehicle!

Anna North

The gentleman that sold me the car was was off, but Nick helped me very fast very nice. I went to get my car serviced for first time n the service guy was nice but wouldn't answer my question. When I asked him if he could put my new tag on he said where is your sales rep? I thought that was not cool, but he put the tag on for me. Over all my experience has been really good at Fred Anderson Toyota.

Rachel Lee

All around excellent service. Everyone was super helpful and kind. Even when they weren't the ones helping me directly they were super personable. Great customer service!!

Hugh Feinberg

This was a positive experience for my wife and I when we traded our 2019 Highlander for a 2023 Highlander. Scott Grey was great to work with.

Israel Aloia

As far as dealerships, I've never had a better experience. Kevin in the service department took excellent care of me. He was super-cordial and very professional, and he checked in on me and made sure my car was taken care of in a timely manner, even squeezing in a brake inspection. I was told 2-4 hours. They were done in just over an hour. They parked my car around by the door where we were waiting in the lounge and delivered by keys to my table. (Only knock is: dealer prices--labor and parts are about 1-1/2 times and 2 times what you'll pay at a family garage or if you can do them yourselves.)

Pamela Weeks

Awesome experience. Mike was great as were all the others. Took my car to be serviced. Checked in by a young man that was friendly and efficient. Mike set my car paper work up and explained what would happen. Very smooth, efficient , timely and friendly service.. Thanks all of you and Fred Anderson Toyota of Asheville. I am a single senior and the level of this service was over the top.

Belinda Steinel

Zack was wonderful! He wasn’t pushy and let me take time to talk things over with my supports privately. He was attentive and personable. On top of it he was transparent and upfront with information making me feel good with my decision. Others in the office were also friendly, helpful, and efficient. I look forward to continuing business with Fred Anderson and I’d recommend Fred Anderson to others for sure!

Ken Cooper

Great dealership. Very professional. Provided a video of the service inspection which was surprising but helpful.

Terri Jones

Austin was a great help in finding a vehicle that fit my needs. Great experience all the way around!

Warren Chaves

Great experience! Knowledgeable, helpful, and never excessively pushy. Best car buying experience I’ve had.

Kelly Smith

Literally the best service department experience we’ve ever had even though the circumstances were terrible. We are in Asheville on vacation and got a flat. Took our car in and worked with Tyler C, who was an absolute joy. He was friendly, courteous and communicative and got our tire repaired quickly.

Barbara Arrowood

Riley was so welcoming at the intake. I liked her a lot. Brandon my service advisor was very helpful and understanding just what I needed. He also was so nice in welcoming me to the service department keeping me updated. He has been well trained. I also was told a time that my car would be finished and it took half of the time. I really like the video updates that’s the mechanic takes before and after to keep you informed. Thank you Fred Anderson Toyota of Asheville you are the best. All dealerships service departments need to follow your footsteps.

Tavia Thomas

My service advisor, Michael Lentz, was extremely helpful and pleasant. The waiting area was spacious and comfortable, and I was able to get work done on my laptop while I waited. I was impressed with the short video that was sent to me showing the areas that needed attention, as well as the things that checked out OK. I am confident that my car was well taken care of, and I would not hesitate to return in the future for servicing, or to purchase a vehicle.

Kristi Carpentier

I came in from Tennessee to test drive a 4Runner I saw online. Juan was not available so I was helped by Cameron. He went above what was needed to help me get this vehicle. I highly recommend him. He tolerated my tired attitude and made sure that I was taken care of. Josh was pretty helpful also. Josh gave the support needed to answer my questions Cameron wasn’t able to answer. Great team work

Hazel Franks

Cameron helped me purchase my 2022 Toyota camry and he was amazing! Definitely recommend Fred Anderson Toyota for any vehicle needs

Ken Berry

Thank you for a great experience. I wanted to put in a good word for our service agent, Phillip Moore. He is the main reason we Keep returning to Fred Anderson Toyota for our vehicle needs. To me, if you can get to know someone at a place of business and they recognize you and get to know you and treat you well this is the reason I return even more than the cost of the service. Phillip has always been friendly and helpful as has a service agent named Josh. They are the reason we choose Toyota for our needs. Great Experience Thank you

Tom Bradberry

This service department is the best service I have ever had having owed 15 different cars over the past 55 plus years! The steps were simple…. Made appointment, drove up and they greeted me having my name ready for check in. Verified the service details and escorted me into the waiting room after assigning me to a service coordinator. Said service would take 45 minutes barring any unforeseen issues. After 25 minutes I received a text with a video of my car and details of what was discovered. I approved the service again and the work was completed in 20 more minutes and I was contacted vis text car was ready. Service coordinator took my payment and escorted me to my car and addressed any additional questions. THAT IS WHAT I CALL PROFESSIONAL AAA SERVICE! Just plain outstanding and I applaud this dealership for having such an effective clean service process. Thank you!!

Daniel Whitcher

After visiting over 5 dealerships leading up to my 2023 Toyota Camry purchase and speaking with several others on the phone, Toyota was able to give me by far the best bang for my dollar. Connor was my sales rep and he was honest and helpful in finding me exactly what I wanted while staying in my budget. While most dealerships are adding to thousands to the MSRP as a market adjustment, Fred Anderson's Toyota was offering very fair prices for an today's market. No need to shop anywhere else.

Brandon Davis

Brandon Davis was literally the best sales person I’ve ever worked with! He put me in my dream car and I would definitely recommend myself to him!

Zackery Stone

Went window shopping and came home with a new car! Brian Cooper made it easy for us to bring home a new car. Thanks!

Michael Savage

Needed an oil change but also wanted an inspection as car is getting old. Randy Ballard service advisor. Got an excellent printed review of inspection as well as video taken under the car. Price very competitive and service completed in Les than estimated time Very Pleased!

Nedra Creason

Second experience with Fred Anderson and I will go back for my next car. They are great in sales and service.

Shanlee

My experience at Fred Anderson Toyota of Asheville was not a pleasant one to say the least. I am a young buyer and uneducated on things but the time was not taken to fully explain it to me. When I spoke with one of the managers Mark Goodman he was very short and rude. I was not trying to be a difficult buyer by any means but when a mistake was made by the dealership they should be willing to admit to it. When I had to go back 6 days after purchasing a vehicle, I had a much better experience. Luckily I was only having to speak with Josh Binkley, the finance manager. He was very nice. He wanted and listened to my feedback of why I was so frustrated and asked what can be done in the future on his part so that he can make other experiences better. He did admit that a mistake was made and did everything he could to make it right. Fred Anderson takes pride in their "transparent and easy to understand" I did not feel this was the case with me. The only good thing was my experience with Josh Binkley. My salesman Connor was pleasant and did a lot to try and help. He was available when I called and did what he could on his end of the transaction. I do not know if I will ever want to do business with them again but I do appreciate Josh taking the time to try and make it right and Connor for taking time out of his day to do what he could.

Carolyn Dobson

Disappointed in service . 1.75hrs for express oil change and they did not covid clean it after and lot was full so they parked it in an oncoming traffic lane. Male body odor smell left in vehicle. Photo entering my vehicle after oil change. Had 3 incoming cars honk and yell at my parked car and me. Very disappointing

Sabreena Goldsmith

Steve and Bo were extremely helpful and kind from start to finish! The entire process was so easy and I left with my new car within 3 hours of arriving! I was so nervous about going into a dealership as a first time car buyer, but everyone made the experience fun and simple! I highly recommend buying a car from here!!

Keely Robinson

Best experience I have had with buying a vehicle! Edit to add I come back and got a new vehicle, the service was hands down the best I have ever had. Andre and Robert are awesome to work with and got me back into a Toyota! Will never go anywhere else to do business! Thank you all again!

Melissa Wagner

I had a wonderful experience at Fred Anderson Toyota. They listened to my requests answered so many of my questions and my salesman Bryan was willing to give me alternative options when my funds weren’t all there. He even offered to drive the car to Enterprise if needed. All in all one of the best dealership experience I’ve had and I will definitely go there again.

GLM

Had a flat tire on my way to work this morning. Was able to get a new tire and be on my way in less than an hour. Employees were kind too. Thank you!

mike neeley

Great to deal with, staff friendly not pushy, will do all they can to meet your needs. Highly recommend

Jeff Jennings

We are happy with the car we bought from Brandon. Quality dealership, friendly no games, efficient.

Nathan Baker

Friendly staff and good inventory of vehicles. Had the truck I wanted, but at last minute told me they forgot some taxes and jacked the price up $900 on me after promising me that the out-the-door would be lower (the finance team “caught” the mistake, I hope it was an honest mistake and not a scam). When I asked them to make up for this mistake somehow, the only thing they could offer me was to sell me extended warranties and other expensive services for a “discounted” rate. But I still would have to pay several thousand dollars extra. Maybe they really were offering discounted services… but how can I know for sure? And why not just give me something for the value of the mistake? The whole thing put a bad taste in my mouth. Otherwise I would have given this dealership 5/5 stars. UPDATE: The management team contacted me and offered to help make things right by giving me a credit towards any service I’ll need in the future. It means a lot to me that they cared enough to read my review and took the time to respond. I feel better about them as a dealer now and would say they probably deserve 5 stars after all.

Sharon Gardner

Outstanding experience having my car serviced at Anderson Toyota of Asheville. Randy Ballard was my Service Advisor and he was most helpful.

Pamela Fabans

Very nice people and very clean ! We love our new truck we just bought from you !

Karen Marberger

Excellent service. My car was serviced in good time. Answered all of my questions and concerns. I felt I was in good hands.

Bill Neeneth

The purchase went fine. I am disappointed that no one has called me back about my license plate since the temporary expires tomorrow. Not a good look since I am in the market for a second vehicle.

Marty Nelson

Service advisor Michael Taylor told me they needed to check my alignment to keep up with my family plan. He said that if I didn't need one they would give me a printout. If I needed one they would fix it and give me a printout showing me before and after. THEY DIDNT EVEN CHECK THE ALIGNMENT! I am not happy! Tried to text Michael twice he didn't answer! Very disappointed in Fred Anderson Toyota of Asheville.

Carl

A pleasure to deal with salesman Brandon through the process of buying this used Lincoln and would recommend him to anyone

Courtney Pariso

Hey guys, check out Shelby at Fred Anderson! She will help you find a great ride!!!!

michael hanks

Very easy to work with and met all our needs. Overall, one of the better car buying experiences I have ever had. We will be back! Danny and Jeason we're both really great to work with.

Arthur Alexander

Ryan shipman was very helpful and laid back and open with us about policies and such would recommend speaking with him if you are looking to buy a vehicle from here

Ilya Kliapko

Thank you Wayne for contacting us and making sure we were taken care of. We appreciate how attentive your team is, thank you.

dan portale

Buying my second Toyota from Fred Anderson was an easy decision to make. Negotiating was made fun with down home salesmen like Braden, all the way up to the finance wizards like Bo. Braden and Camren looked out for an upgraded Toyota for me, called me when it was in, and had it ready for me the next day. Mr. Pisano, my sales manager, secured me the best APR my credit could buy. I've already taken the truck on a road trip and haven't had one problem. It is rock solid, and so was my experience with everyone at Fred Anderson. 👍

Toby Fain

Quality vehicle, but their communication is poor after the sale, they don't give you All the information you need. Update I left the original comment above on August the 2nd. This comment is on August 11th. The day after I received this comment or the next I received an email and it was addressed from the owner asking me to get in touch with the general manager of Fred Anderson Toyota and give me their phone number. I called and left a message on the voicemail and got no response. On August the 8th I called a second time and left a voicemail. I have still received no contact from the general manager or anyone else. This just goes to show as to what I was saying about their lack of communication it just gets deeper and deeper. And after I left my first comment I received a packet in the mail and realized that what I communicated to them on the day that I bought the truck they paid no attention to and now it's costing me more money out of my pocket to get it all straight the way I need to get it straight. Like I said the truck is quality vehicle and I have no problems with it but be careful and get everything in writing and make sure they got their eyes and cross their t's.

Thomas Tomlo Jr.

Aaron Sumner initially helped me with my purchase in 2017. He was wonderful to work with and still is. He has continued to provide exceptional care. He is honest, courteous and professional. The service staff since that time has been wonderful. I trust them, they do solid work and treat you like family. They have earned my business and I feel compelled to share my positive experience and express my gratitude. Thank you guys.

Mark Waycaster

Steve and Bo were awesome! I would recommend Fred Anderson Toyota without reservation.

Barbara Morgan

From my first meeting with salesman Michael Owenby, I could tell I’d made a good decision to come to Fred Anderson Toyota. He quickly understood what I was wanting in my new car and found exactly what I wanted in the “arriving soon” inventory. I was happy to make the deal then and there! Even sooner than he’d said, he called that the car was in, so I got to see how wonderfully he handled the details and helping me learn what I needed to get started with my RAV4 Hybrid. He’ll be a great support as I have additional questions. I’m happy.

Happy Ducky

Our sales agent Matt was very professional. Best service I’ve ever received at any car dealer ship. We bought the Tundra, Matt made it easy and enjoyable. All the other agents walking around were also very personable and friendly.

Todd Hitchins

Definitely efficient with their service program. Able to schedule pretty much any day you want to bring in vehicle. Comfortable waiting area, friendly staff. A little churn and burn feeling and they are never “able to replicate the issue” if it is not an obvious problem which of course no dealer is incentivized to find warranty issues so what can you do? Overall a professional operation.

David Flowers

I had a great experience purchasing a used Prius from Anderson Toyota. My salesman, Brandon, was very knowledgeable about my vehicle and made what is normally a stressful experience fun. There were a few minor things with the car that needed to be fixed after the sale and Anderson took care of them without hesitation. The sales manager Josh went out of his way to make sure I was happy. Kudos to Anderson of Asheville. Thanks for the stress free experience.

B Callahan

Bought a 2019 Camry here and had six month checkups ever since. Amazing service! They have a fantastic, streamlined process, and everyone is super nice. They get you in and out swiftly and smoothly.

Jim Green

I was in need of a new vehicle which I was not happy about simply because I DO NOT like the car buying experience. Getting stuck in the dealership for hours, the feeling that you are getting a raw deal even if your not sure you are, the paperwork, and on and on. I went to Fred Anderson in Asheville and boy was I surprised. Found the truck I wanted and from that point on the experience was professional, efficient, and kind. I cannot say enough about their customer service. It’s AWESOME! From walking in the door to driving off in my truck took 2 hours. The last truck I purchased at a competing dealership took 4 hours. My wife has had a Toyota for a couple of years and I have been to the service department with her to get service done and that is a wonderful experience as well. If you are looking for an amazing car buying experience go to Fred Anderson. You will not be sorry.

Katharine Stancliff

I had my car towed in to the service center after breaking down on I40. Mike, the service rep that worked with me was very clear, prompt, and thorough. He even took the time to personally check over my car and make sure it was functioning properly after the mechanic was done with the repairs. I feel a lot better hitting the road for work now!

Rosario Peetris

I found my whole experience quite pleasant. Car was serviced and delivered when promised even with the addition of a break job. My service advisor Michael Lentz was friendly, knowledgeable, and a pleasure to do business with. My husband and I were very happy when we purchased our car here and we continue to be very satisfied customers.

Cynthia Buckner

Very friendly staff, professional service representative, and speedy service. Received tire rotation and oil service. While walking to pick up my car, told the rep I would be glad to have the tire light off. He started my car and the light was still on. He took the car back to bay and they worked to get air pressure correct. He apologized for then not checking pressure. If that had not occurred- would have been a 5 star experience!

Victor Johnston

The sales staff was excellent (dave)the experience was great got the car that the wife wanted thanks alot

MonJon

I had a slow leak in one of my tires and was able to easily make an appointment of the same day! My service representative, Snaydee was very friendly, professional and attentive throughout the process. A new tire was installed in less time than anticipated! Easily a 5-Star experience!

darlene ownbey

The service is good but when you make a appointment for 5:15 and it takes them 1-1/2 hours to change your oil. Then you know they way overbook their appointments. The least you could do is have very comfortable plush chairs to wait in!

Kevin Blocker

Macon and Cameron were great to deal with. I traded in my 2019 4Runner for a 2022 while trade values are very high. Took a while, but they worked for weeks to find me the color I wanted. They called me to update me regularly and the transaction was quick and easy.

Mona Zarrinkelk

I'm in the process of moving to Horse Shoe Henderson county! I found my retirement home, I needed to buy my retirement car. Crystal from Fred Anderson Toyota stay connected, looked into cars on the lot and keeping me informed. When I arrived at the dealership gentleman by the name of Micheal greeted me . He was a kind and answered all of my question with kindness, patience and utmost courtesy ! He was very knowledgeable He & the general manager , Aaron together arranged for the best deal they could find me. I got my car today I love it. Micheal stayed with me until he showed me all the details in the car. He set up the digital gadgets before he sent me off . I was very pleased with the curious service I received from Fred Anderson Toyota specially Micheal. With gratitude

cassie morgan

Steve helped me with my transaction of purchasing my vehicle. He was very friendly and helpful and could provide me an answer to all my questions. He even offered to help me to clean out the vehicle I traded in. That is what will keep customers coming to purchase vehicles. I will be back for my next vehicle. Hopefully that will be a little while :).

Serena T

Just wanted to add that Zach was an amazing salesperson. I walked through the door and he came over within a minute to ask if I needed help, he got me setup with the car I was there to look at and take it for a test drive. Signed some papers and was a happy customer in my car!

Scott Garrison

Great staff, very friendly. They got me in and out very quickly. Pleasure to do business with them!

Dorothy Smith

Very friendly and knowledgeable staff who go the extra mile to serve those who serve the community, such as teachers and first responders. The online sales manager really helped me to find the exact car I was looking for and advocated for me to the regional manager to help get the vehicle on my terms and within my budget. The sales building is modern with an attractive design. The shop is fully equipped and has very talented folks who take good care of the customers and their vehicle before and after purchases are made. Shopping online was fairly easy, communication was insightful and professional, and coming in to finish the paperwork and pick up the vehicle was pretty quick and easy. I'd recommend you to consider shopping at Fred Anderson Toyota of Asheville where it feels like you are behind the wheel in making the purchase that's right for you, and they are there to support your choices.

WLK Fontillas

Thanks for changing oil and rotating the tire of my FJ. It was a very quick service. Brandon S. Is my service technician. He is very nice and respectful to customer. He make sure that the service needed to my vehicle is up to date. The mechanic who work on my FJ leave the car clean he is fast. Again thanks to Anderson Toyota. See you soon for my other Toyota vehicle.

Kyle Barrow

Excellent service! 2016 Tacoma broke down outside of Asheville and towed it here. Mike from service took care of me and went above and beyond. I’m from out of town so the worst nightmare came true but these guys took excellent care of me. HIGHLY RECOMMENDED and big shout out to Mike from service he really went above and beyond the call for me.

jerry Strom

I had the pleasure to meet Kevin Dowd and Nic the finance man. They are the A team. I was in and out of the show room in record time. Thanks

Randall Outland

From the Service Department to the New & Used Car Sales Departments, my experience with Fred Anderson Toyota was a positive experience. Sales Professional Bryan Cooper was especially helpful working with me for the purchase of my next vehicle. Courtney Ruwet was fair and accommodating in the valuation of my trade-in vehicle. Sales Manager Bo was very helpful in the financing area. Thanks to all! I look forward to a great relationship going forward with the people at Fred Anderson Toyota!

Dave Shearer

Everybody from Megan in Internet sales to Jesus our salesperson to the receptionist to the finance manager was great to work with and best of all we got our Unicorn silver RAV4 XSE hybrid in 72 hours from tire kicking to home! We paid a fair market value price and they gave me 10% more than I expected on my 2018 Miata RF trade in. Plus I was in and out in 3 hours today with no high pressure warranty sales or any monkey business. I highly recommend Fred Anderson Toyota if Asheville!

Ben Maniscalco

There was very little wiggle room for negotiating and available cars. Much of that is not on the dealer due to the car shortage but it weighed on the whole process for sure. It would’ve been nice if they were more proactive with finding other options or offering other ideas or seeing what may be coming in in the next few weeks but still wasn’t a bad experience. The salesman was really helpful and did a lot but again the shortage and current prices made the whole ordeal a bit rough. At the end of the day I’m super happy with the car I ended up going with but it was a bit more than I wanted to pay. Looking forward to having my mechanic look at it and tell me it looks super clean and well maintained and if it somehow turns out not to then I hope the dealer can work with me again finding a solution.

Andy Gibson

As always a great deal. Great trade in value. Great service. Fast delivery. Knowledgeable staff. Excellent interest rates with a reputable finance company. It’s is truly a no hassle experience. I have purchased 8 vehicles for myself and my family.

Collin D

Dean went above and beyond to get me my dream truck. He updated me weekly on the status of the vehicle and was even willing to pick me up from the airport because I was purchasing a Tacoma from out of state. Get your next vehicle here and you won’t be disappointed.

Janet Foushee

I was very pleased with Express Service. They performed service in a vert timely manner, kept me informed, texted me videos of overall inspection. I waited while a state inspection, oil change and another repair and they finished in half the estimated time. Everyody was knowledgeable, polite and professional. My first visit will definitely not be my last. Great job to all at Fred Anderson's.

greg werty

Wow! Awesome place to do business. Brandon, Bo and the rest of the team went out of their way to work with me and put me in an super sweet 2020 Tundra. Folks.. don't waste your time shopping elsewhere, just stop by Fred Anderson Toyota Asheville. It's like they make sure you leave there happy. Thanks to the entire team for a great job!

Deb Hall

Customer service is always excellent at Fred Anderson Toyota. They let you know the progress of your maintenance, and send videos to show you exactly what they see. They're respectful of your choice to do or decline a recommended maintenance step, and are professional and polite.

Michael Miller

We purchased our first Toyota Camry from Fred Anderson Toyota and the experience was excellent. Our sales rep, Alex, and the finance rep, Bo, were informative, friendly and extremely helpful. The experience was hassle free with no pressure because they took their time to help us make the right decision. We are very happy with our purchase and would highly recommend this dealership.

David B

Everyone that we dealt with(Meghan,Kim, and the Finance Manager) were Great! We drove all the way from the Memphis area to pick up the car. It was a long trip round trip, but meeting you all made it worth it. I may fly the next time, but I know where I am going to buy my vehicles from now on.

Cheree Langford

It was a pleasure buying our RAV4 XSE hybrid from Fred Anderson Toyota! Connor Davis made sure we had the best experience…Very attentive and the process was very smooth! Thanks again!

Carolyn Holmes

My husband and I had a very pleasurable experience through the shopping process with Bryan. He was very knowledgeable & shared some of his great thoughts with us. After being handed over to Todd for financing he too very good care of us as well. He offered us pros and cons as to purchasing the expended warrant. He made some very valid concerns. Thank you to all that made today possible and helping us make the smooth transition to car ownership. You are all very highly ranked in our opinion!

Rosemary Ostertag

My salesperson had other appointments. I wish that for the money I spent that I would have had his undivided attention. Other than that I was very satisfied with him. The financial guy was great.

Robert Swicegood

Great dealership, courteous sales professionals and services! I totally recommend them.

David McHone

Great experience ! Zack Haenlein was an outstanding sales professional in finding the right car for my needs. He was very personable . Fast and friendly service. Thanks again Zack . Mrs McHone

Therese P Sutton

The service department is fantastic! They went above and beyond with excellent customer service. I definitely recommend Fred Anderson Toyota!

Elaine Mills

I go here for all my service for my Prius. Everyone is friendly and helpful. I especially appreciate the concern and service that Philip Booze provides. I don’t dread having to have my car serviced any more. At Fred Anderson’s it’s a comfortable, pleasant experience. My car is professionally cared for and the cost is always reasonable.

Eric Castillo

Just got my Toyota Tacoma yesterday from Brandon Davis who was my salesperson. Best salesman, Nice service, excellent communication. Information he gave me was very good and understandable. Highly recommend...👍👍 …

Gillian Caulder

Easy car buying experience. My rep Austin was so helpful and I am loving my new vehicle

Brian Hook

Didn’t make an appointment for an oil change but showed up early hoping to get in and out relatively quickly. Ryan took care of me and I was out in an hour—and I would swear my car felt better on the drive home. In 22 years I have rarely left feeling less than complete satisfaction.

LuAnn E

Just picked up out new RAV4, it was a very new experience with NO cars available to look at on the lot. However, the process of looking at a computer to pick out the car then waiting for it to come in was very different for us. It turned out great and Quillan made everything so easy.

Kelly Burns

Fantastic service!! We were helped by Johnny (sales) & Tod(finance department). These two guys are pros in their field and helped us get exactly what we were looking for. Five star service!!:)

Raven Black

Brian is great! He worked hard to find us the perfect vehicle and we love it so much! We'll definitely be repeat customers.

Chadathonanon

Crystal, Nic and Erik were amazing. Very informative and welcoming group!

Kristopher Fowler

Austin and Mr. Yianopolis were great! wonderful experience from beginning to end. Cant wait until Toyota brings us some diesels and diesel-hybrids to the states and i will be back to Fred Anderson Toyota for my next ride. Are you listening Toyota!? I hope so. 😊 …

ted evans

Took my Tundra in for the 10,000 service. Did an excellent video review of the truck, then found multiple recalls! They were addressed promptly and we were down the road. Great techs, very courteous advisors.

ann elniff

Bought my first new car in probably 20 years... very nervous they made it very easy.

Karla Laney

Had a wonderful experience at Fred Anderson Toyota today. Bought 4 new tires, had then mounted and balanced by tech named Markus. As they were very busy when I got there, Markus went above and beyond keeping me updated and approximately how long wait would be. He's a wonderful young man! And then there's Phillip, the service adviser who worked with me. He kept checking to see if I needed anything and even brought me a cup of water while I waited. Philip also deserves to be commended as he went above and beyond. Thanks to both Markus and Philip for making my experience wonderful. I highly recommend them!

Yesenia Miranda Santana

Jesus Varela is an amazing sales man. He’s really patient, kind, professional, and extremely helpful. This is my second purchase with him. I hope Fred Anderson Toyota appreciates what a great asset he is to their team. I’m super thankful for him! Thank you Jesus! Sending many positive wishes your way! 😊 …

Jenifer Klinger

Smooth car buying experience and knowledgeable staff. This is my second purchase under Fred Anderson.

Adrienne Crowther

This has been the best car purchase experience I've ever had. Our sales rep was excellent - so personable, professional, and accommodating. The service department is incredibly efficient. The technology, communication, and general service are outstanding

joel Clark

Both Josh and Connor made my car purchase a great experience!

rick hane

Went in for a recall repair. While there I got scheduled service (oil, filter etc). Recall was free, on their Family Plan I paid only for filters $80. Decided to get new tires while I was there. Everything was done quickly and on schedule. I particularly like the video tour of the service by the mechanic! My negotiation with them was courteous, honest and fair. Having done some prior research, the pricing was very competitive. Overall, a highly appreciated and recommendable experience!

Ralph Murphy

Excellent diagnostics and accuracy customer care was also excellent. Reception escaped me loan me a charger cord for my phone. Also staff set me up with a loaner if needed. Feel very confident in the quality of the service department.

Richard Kemball-Cook

Due to a car breakdown, we were forced to stay overnight in Asheville during our vacation. Anderson Toyota took care of us and got our van fixed in a timely manner. They were very polite and professional. During the repair, one of their technicians accidentally broke our radiator. Not only did they fix it at no cost to us, they offered us a rental car for our use while they did the other repair. I highly recommend them to anyone who’s looking for Toyota repairs.

brad c

Yesterday I scheduled an appt. for an oil change and tire rotation. Best auto service experience I've ever had! Prices were reasonable. From my check-in to receiving my vehicle after service, it was a pleasant experience. Communication with the rep at check-in and check-out was superb. What I liked most was the video the tech shot both under the hood and under the car. This was new for me, and I think it will go a long way in creating trust between the customer and the service dept. I also really liked the fact that no one tried to sell me any unnecessary services. How often do you find an honest service dept? I will definitely be back in the future!

Lydia Heavner

Made an appointment for 8:15am on a Saturday. I knew I'd expect to wait a little bit to get my service done and Mike Taylor even told me to expect around 90 minutes. That was fine and I accepted it, I knew it would take a bit. However, 90 minutes came and went and my car had still not been taken into a bay for balance, rotation, and alignment. I asked Mike, who btw was great and apologetic, how much longer, as I had to get back to Shelby, NC (70 miles away and where I reside) for a prior engagement. He advised that it seemed no one was really seeming to be in charge out there, which explained why 3-4 people who came in after me also left before me, and that it would still be another 30-40 minutes. He said I could reschedule and I considered it, but I had driven over 70 miles that morning to get to my 8:15 scheduled appointment, so I waited it out opting to just be late. I know everyone is stretched thin and life is still moving full speed, but I was really disappointed in this visit. This is the closest Fred Anderson to me. But it taking 2+ hours for basic/regular maintenance on a vehicle that had a scheduled appointment was ridiculous.

Jazmin Ellis

Connor and the team at Fred Anderson Asheville are amazing! We will always consider them first for any of our Toyota purchasing needs! We traveled from Tennessee to purchase a truck and Connor ensured the process was seamless! We got there, made sure the truck was what we wanted, signed the papers and were on the road within the hour. Amazing experience! Get your Toyota here!!

Herb Hook

Fred Anderson staff always make you feel appreciated. They always keep you informed on repairs, inspections, cost and length of repairs, and / or maintenance. They never do anything to your car 🚗 without speaking to you first, this is very reassuring to know. …

Jonathan Burnham

I called when my breaks went out. The staff was empathetic and happy to help me. They had all the parts and gave my car back in perfect order the same day. Ask for Taylor! I haven't had customer service anywhere that was this helpful in a very long time.

Katharine Light

Philip Boose is the best! He always treats me with respect and is very personable. He explains everything so that I can understand it. My 4rinner is 18.5 years old but I feel I am treated as equally as the newer car owners. Your facilities are top notch. I have NEVER had my 4runner serviced anywhere else and I stay on schedule. Thanks for the great service! Kathy Light

Julie le Roux

Let’s just say, that I came in like a nervous little mouse unsure if anything would come from the visit, albeit hopeful, and the guys who worked with me (Zack and Bo!) we’re extremely helpful. I didn’t walk out feeling like a bird of prey or anything but I definitely felt relief, peace of mind, and ready for the next step with my new car. They talked me through everything, had a lot of patience with the many phone calls I had to make to confirm issues, and helped me find a very suitable vehicle that exceeded expectations. Thank you, Fred Anderson Toyota.

Mike Cornett

Wonderful great place for buying a car best experience. Never fails with the Fred Anderson brand

Danielle Serjan

I highly recommend Michael Owenby. He was great to work with, it was our best vehicle buying experience. I informed Michael what we wanted and he definitely found the perfect 4Runner for us. Josh the finance manager was also great to work with, explained everything and looked out for our best interest.

Get Out

My 21 rav 4 hybrid had a overnite dead battery. This really caught me by surprise. I called for a roadside jump start. They were there within 20 minutes. The man that gave me the jump start advised me to take my rav 4 to the dealership...only 3 miles away to get my vehicle checked out. They got me right in. It turned out I had a computer chip that had gone bad and drained my battery. This was the small 12 volt battery. They fixed the computer chip and charged my battery and I was back on the road in 3 hours. Now that's good service. I will recommend Fred Anderson Toyota in Asheville N.C. to anyone.

Dana Roberts

The service rep, Allison Alvarez, was very courteous, knowledgeable, and kept me informed. The service on my truck was professionally done and the price was very reasonable. I highly recommend Fred Anderson Toyota’s service department for any service you need on your Toyota, regardless of the model.

Carol Lewandowski

Everyone at Fred Anderson Toyota was friendly and professional. Our sales rep, Johnny Hunt, took very good care of us. Our only complaint is that they should have given us more for our trade-in. Other than that, the transaction went smoothly.

Vic Beretta

Scheduled our 5k miles maintenance check & NC state inspection for yesterday morning. Used the Express service and my wait time was under 1 hour. The service tech I interacted with (Steve De Rego) was courteous, knowledgeable, professional and helpful.

aastral fyre

I have purchased 4 vehicles from Fred Anderson in the past 5 years and i have had a great experience with them through every transaction. Highly recommend Matthew Rhew as a salesperson he is down to earth and very accommodating.

Gale Maroney

Everyone in the service department is so customer driven it is a pleasure to be there. I actually bought a new to me used car. How that happened started with Jessica. Her text asking me if I wanted to talk about a trade in. Macon was excellent. I am so very happy with all the staff of Fred Anderson Toyota.

Katherine Crane

Buying a new car was the easiest thing ever! I was in and out VERY quickly! The staff was accommodating, professional, and knowledgeable. I've bought my last 4 cars there and will, understandably, be back when the time comes. Thank you so much Fred Anderson Toyota! You made what I thought would be a dreadful experience a breeze!

Andrew

Sold my 2020 Tacoma to this dealership and had a good experience. Was very happy with what they were able to pay me. I did have to wait a bit for the check, but that's just the process. Firm handshakes all around. I would recommend this dealership to others.

ML Boehme

Courteous and well informed sales people helped us understand the options and differences between the different models of used 2022 vs new 2023 Highlanders. We test drove the low mileage 2022 and then the same model 2023 that has the 4 cylinder turbo. Scott Gray, our sales person, helped us to compare our two options. No pressure. The new 2023 was a little more cost but for the difference with used it was an easy decision to buy new. The 2023 Highlander engine is very suited to mountain curvey roads with outstanding low end rpm torque. This is our 4th purchase from this dealership location. Excellent service and a good efficient dealership.

Jori Miller

Quick and complete service. Mike was very helpful with determining what was necessary to have done in addition to my regular service. Bought my FJ new in 2007 and no one else has serviced it! Highly recommend

Mark Elston

We were very impressed with the dealership. Jason Terry was very helpful, making sure our needs were met and we got the right vehicle for us. We are looking forward to working with the team at this dealership from now on.

Christine Hensley

Had a wonderful experience buying my car this go around. Nick Y. was so patient and kind when assisting me in picking and buying my car. And a special thanks to Mrs. Cindi at the front desk for bringing my son her personal tablet and keeping him stocked on "pops" while we talked over the details with Nick. The best car buying experience I could ask for.

Justin McCracken

We had an awesome experience with Jesus. He took his time to find the perfect car that met the needs of our growing family and our budget. The entire team was very friendly and we drove away with our new car and a smile on our face!

Sara Davis

I brought my RAV4 to Fred Anderson Toyota for regular service on March 23 in a pouring rain. As I was being checked in, the service person noticed that my license tag would have to be renewed in April and asked if I wanted them to do the required inspection along with the service. Of course! The shop was very busy but I was in and out in about 30 minutes. They saved me an extra trip and I really appreciated that. Very professional company.

Jonathan Farrier

Nick was great, he got us the deal we wanted and stayed patient the whole time. He did all he could to make sure we were happy and got us into the car we didn’t even know we wanted. We love our new Highlander and couldn’t be happier with our experience at this dealership.

Wyndham Farrar

Alisson was outstanding - 5 stars! He listened to what I had to say, didn't try to push me in one direction or another and I appreciated that very much. The service was done very quickly so I was in and out in a very short time. I am going to add an update to this as I didn't report it before. When I was in for two check-ups prior to this current one, which was my 90,000 mile check up, the express advisor I had at that time try to sell me two different services that would have cost me over $300 total. I declined both and on my next visit and this current visit I was told by both advisors that they were not needed until I reached the 100,000 mark at least. That I do not appreciate at all. I am going to lower my rating by two stars for that. But I want it to be known that on my visit today, Allisson rates five stars. I originally bought my vehicle from Jim Barkley Toyota and not once did I ever feel like I had to be on guard to what was being told to me. There was total trust. Ever since Fred Anderson has taken over, I feel like I have to go in prepared to be hoodwinked at every corner. If I can't trust the dealership then who can I trust!? Also, I had not been there 5 minutes before someone else in the dealership texted me and wanted to talk to me about selling my car. The dealership has contacted me repeatedly about selling my car and I have a responded repeatedly to quit contacting me and if and when I was ready to sell my car I would let them know. Apparently they don't keep any kind of notes or anything. I think maybe it is time that I go to a different dealership here on out to deal with my Prius.

Cassie Stockton

My husband and I had an amazing experience at Fred Anderson Toyota. If you want the most patient, kind, and eager to help salesperson, ask for Erik! He was the best! We enjoyed our car buying experience because of him and our finance manager, Todd. They provided the quickest and easiest car buying experience we've ever received. Thank you!!!

Serena Blackburn

My husband and I only wanted to test drive a Toyota C-HR to see if that was the car that we wanted to buy. Bryan Cooper was the guy to help us. We test drove one and loved it. They didn't have any new models on the lot but they had one come in a couple of days. So Bryan was able to help us purchase that car. It was a great experience. Bryan is great. We love our new C-HR. Thank you!!

Shane “Brother Seamus” Banner

This was hands down the best car buying experience I have ever had. I called 3 car dealers and online requested 3 others. Fred Anderson Toyota was the only dealer who answered the phone. The other called back 2 days later. The 3 onlines all sent me back not the information I asked for and also a day or so later. Called Fred Anderson they answered and scheduled me a test drive for an hour later. Held the car till I got there and no longer than 5 seconds of walking in I got help from Brandon. Amazing guy and kept me stress free the entire experience. He pairs me up with Josh in financing who was able to get us exactly the monthly payment we needed. Also a super stress free experience!! When was the last time financing wasn't stressful. Either way can't recommend them enough. I had a problem with my sunroof right off the lot but Brandon litterally took it in and got it fixed as soon as I came back no hassle. He even showed me how to unlock the roof which was an amazing feature. If you want good stress-free help go here. They have even followed up just to make sure the roof was still ok.

Tamara Mel

They made buying a car easy and hassle free! We are extremely happy with our purchase and their customer service. My husband spoke with Angie over the phone working out all the details then when we arrived Meghan was amazing and we got all the papers signed quickly, I would recommend her to anyone! Alex took care of all the financial paperwork, he was friendly and explained things well. Great job Fred Anderson Toyota!

Melinda Porter

A very pleasant experience. Jesus and Juan took great care of me!! Highly recommended

Wendy Johnson

This is a wonderful group. Very happy with my purchase and all the great service.

John Inderelst

The staff at Fred Anderson Toyota of Asheville is friendly, efficient and professional from the top down! James, Aaron, Conner and Bo, you guys are tops! Thank you!

April

I purchased a 2021 Toyota Camry today. Our salesman, Brandon Davis, went above & beyond, to ensure our buying experience was perfect! 5 stars!!

Leah Beesmer

I have had several makes and models of cars. This is the first time I purchased a Toyota. My experience at Fred Anderson has been great! From purchasing my vehicle to the service department - all encounters have surpassed my expectations. The service department employees are ALWAYS kind, respectful and helpful. From the time I drop off my vehicle for service, I am greeted with respect. All employees are helpful in assisting in the maintenance and upkeep of my vehicle. This is the first time I have not dreaded taking my car to a dealership for routine services. Appointments are easily available. My vehicle is tended to at the time of my appointment and I am back on my way in less than an hour (sometimes 40 minutes) - the time goes quickly.

Cindy Early

I was so pleased by the process. Connor was very thorough and thoughtful through the entire process. No was tremendously helpful with financing and ALL that paperwork. I couldn’t be happier. Thank you both.

Joe Surratt

Was great service! Thanks for the up grade guy! Will see you guys again soon.

Derek Mazerolle

Great customer service and super easy to make the deal. Brandon was top notch! This was the best car purchase we have ever experienced. We will highly recommend.

David Walden

The dealership provided great customer service all the way; took me in on time, employees are all polite & knowledgeable, and the dealership is kept clean. Taylor (my service advisor) went above & beyond the call of duty to help me with the parring of my phone to my FJ Cruisers radio. The visit earned a 5⭐ review just for her effort.

Hali Carrabis

I am on crutches at the moment and every person that I encountered in the service area was extremely helpful and friendly. Opening doors for me, offering me a chair, driving my car right up to the door so I wouldn’t have to walk far. On top of that, I was in and out within 30 minutes! Couldn’t be happier!

John Dean

Very professional and thorough care for my Rav-4 Sport by your service department, orchestrated by Mr. Philip Boost. Philip was, as always, courteous, knowledgeable, and friendly. My Rav-4 is a 2010 model with 143,000 miles and has received excellent care by the staff at Fred Anderson Toyota over it’s lifetime. The mechanic’s video is always a plus.

William Lane

My sales rep Joshua Adams is top notch. The whole process could not have went any smoother. Found out my truck engine was done in my Chevy and I got in touch with him. In less than 24 hours I was driving off the lot with my new RAV4. Thank you Josh and the whole team at Fred Anderson Toyota of Asheville.

Susan Redmond

This is our third vehicle purchased from Fred Anderson Toyota! We have used Meghan Disney for the last two! She is so friendly, helpful and always follows through on everything! Don’t waste your time at other dealerships! Fred Anderson Toyota won’t let you down!

Scott Jones

Sneydi is the best. She makes every service experience easy and she’s awesome. I hope she reads this.

Roland McBride

Zack was great to work with as we picked out our vehicle. The time spent at the dealership completing the deal was less than some other experiences so that is a positive. The reason for the average rating was the arrogance of the finance officer (name intentionally omitted). He attempted to sell me points with a ridiculous interest rate and when I told him what I had recently paid for interest through Toyota Financial, he called me a liar. He was exceptionally rude and bad at his job. When it became apparent he was not going to be successful with selling me on a higher tier he came back with a rate a full 3 points lower. Bring your own financing if you buy from here.

theresa cunningham

I was pleased with everything but not being sure of how long it would take. They said it was gonna take til Wed so I went to stay with my daughter who lives 1 hr away. Then they called around 3:30 to say it is ready. I just stayed at my daughters and went on Wednesday morning. If I got a rental it would cost me $35.00. They should have a complementary car in case they didn't have it fixed in time. Their work is great. My helper Kevin was very good and nice.

Carol Duncan

I recently moved to Asheville from Hendersonville and had been going to a Toyota dealership in Hendersonville. I was extremely worried about having an inspection done due to my susceptibility covid-19. I checked with both dealerships and was extremely surprised to find that Fred Anderson Toyota offered free pickup and return of my car for service and I did not have to have close contact. Also the precautions and safety measures they took we're so much better than anyone else. They arrived in gloves and a mask and covered my car before getting in and everything went so smoothly. My service advisor Mike Taylor was excellent and so very helpful and made the whole experience so pleasant and smooth. I will always ask for him now when needing service. I highly recommend this dealership especially for those who need to take extra precautions during covid-19. They care about our health and safety and provide excellent service.

Haley Haeger

Great customer service and experience! Macon helped us and he was very helpful. He helped us will all of our questions and made sure the car was extremely clean when he handed us the keys. After we brought the car home, we noticed a part was missing. He ordered it immediately and even put it on for us when we arrived to pick it up. I highly recommend buying from here! Some of the best service I have received.

A R

I scheduled an appointment for service work for a noise in my front end this weekend. I have been dealing with an annoying noise and wanted the issue fixed. My vehicle is new with less than 30k miles and still under warranty so I didn't feel it would be a major concern or issue. When I arrived I explained in detail the issue with the noise my vehicle had. I was told they would also do a multi point inspection via video and I would receive this video on my phone. My appointment was 10:45am. I left the dealer at 3pm. I had no idea I would wait for 4 hours to determine the noise. They had no snack or drink machines either. When I received my video from the tech working on my vehicle. It was difficult to hear him so I had to replay it 3 times. He said he had determined the noise and fixed the issue with a piece of felt tape... the issue was not fixed and the noise is still heard. I live in Waynesville so this is quite the trip for me. I wasn't happy with the service I received or the 4 hour wait time for an issue that wasn't fixed. Update: after contacting the service manager I took my vehicle back to be fixed. They kept it over night and I did have difficulties getting in touch for updates however the next day the problem was solved/ fixed.

John Crunk

What a great place! Honest and dependable. I cant believe they sent me a video of my car in the shop. The video described (in detail) what exactly was wrong with my car. Never been serviced by a place that did that. I recently bought a car from these guys and let me tell you…these guys are the best! The guy who sold me my car (Steve) was such a cool guy. Very patient and knowledgeable. He made me feel very welcomed and helped me through buying a car (this was my first time). Steve answered all my questions and ensured they I was taken care of. Could not have asked for a better experience! Thank you guys.

Michael

I have to break my rating into 3 parts. I had to have major work done on a Toyota Camry I bought elsewhere and I could not have been happier with the Service Dept. They stayed on top of the repairs, gave me a loaner that I drove to Memphis and back. Explained in detail what the issues were, provided the damaged parts that I was able to claim with insurance, just great, great job. Five Stars. Sales dept? Not so much. I did my research and decided on a 2022 Toyota Avalon Hybrid Limited. I used TrueCar through Sam's Club and Consumer Reports. This dealership has a lower Google rating than other Toyota dealers in TN and SC but I thought I'd give them an opportunity to quote. I knew with the chip shortage and my specs, my price would be somewhere near list. I specifically asked for a cash price, all in, before sales tax. I got what seemed to be a pretty competitive quote but I asked if it included everything I asked for and nothing more...days passed. As I was in no hurry, I didn't care. I don't remember if I reached out again but I think I asked for another quote. I got a beat around the bush quote that the Avalon Hybrid Limited started at xx,xxx. I replied that's nice, what's the bottom line. I got a response back quoting a Corolla!!! LOL. I stated I was done with them and would take my business elsewhere and to take me off their contact list. That's my experience. Update: June 26, 2022. I have my Avalon and I am very pleased. I tried selling my used car myself but did not have one buyer show up, lots of crazos but no legit buyers. I got quotes from Edmunds and Kelly but the locals were not competitive 2-3 months ago and it looked like I was going to Spartanburg/Greenville or Bristol. I gave it one last shot and the locals came up to the out of town dealers. I took my used car to Chris Skulnick at Fred Anderson Toyota this past Saturday....it was a breeze! Chris looked at the car, met with his boss, and offered me a bit more than the Kelly price! I was surprised, thought there'd be a hassle. And then they had a Lyft take me home on their tab. Highly recommended Chris at Fred Anderson.

Tiffany Edwards

Austin was so helpful when I was looking for a vehicle, the process went so smoothly!

Derek Weekley

Always fantastic service. From the time you pull up till the time you leave. Fred Anderson Toyota is very thorough, and they do a very good mid inspection update sending you a video through text message or email to let you know exactly what they're dealing with. I've been driving since the '70s and dealt with dealerships as well as independent mechanics and I'm very happy with their service.

James Baldwin

Buying experience was incredibly easy. Had no issues whatsoever. They were willing to work with me and help locate the exact car I wanted. They cleaned the vehicle and even buffed out a couple of scuff marks for us before we left. Wonderful experience.

Tony Rogers

We just purchased a 2015 Toyota Highlander from the used lot at Fred Anderson Toyota. The building was a Saturn dealership at one time. I purchased 3 vehicles from that Saturn dealership. This would be the fourth car from that building. I must say that it was the easiest and best car purchase process that my wife and I have ever had. If you need a person to see, go in and ask for Ethan. He was very knowledgeable and answered all questions we had. The first time we met him several months before purchasing, he came out, introduced himself and asked if we had any questions. He answered them and told us, he would give us time to look. He never pressured or pushed us at all. He gave us his number when we left that day and said if he could ever help, to let him know. I called him late on a Thursday evening after my wife's car had a major issue, he came in on his day off on Friday and helped us get into the car we found online. Feed Anderson Toyota, you have a great salesperson in Ethan, hang onto him!

Audrey Clements

Got my 70,000 mile check up on my Camera today was in and out.very quickly. Josh was very helpful in explaining what would be done and listening to any questions I had. Thank you for your great service.

Libby Dunevant

I didn't have an appointment, but they took care of me right away. Everyone I spoke with was masked and very friendly. They took the time to make sure I was happy and knew when to bring the car back for its next checkup. Fantastic experience!

pegi singleton

Would highly recommend Fred Anderson Toyota of Asheville. Checked into my appointment, shortly after, received a text to confirm communication method and within 30 minutes, received a video about my service and was on my way, super easy! Staff were friendly and attentive.

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