Reviews of Fred Anderson Nissan of Asheville Service. (Car Dealer) in Asheville (North Carolina).

Fred Anderson Nissan of Asheville Service

946 Reviews

365 Comments

Car dealer

Nissan dealer

629 Brevard Rd, Asheville, NC 28806, United States

Description

Information of Fred Anderson Nissan of Asheville Service, Car dealer in Asheville (North Carolina)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Fred Anderson Nissan of Asheville Service

Brian Wagner

Great service department, appointment times make a difference. Oil change and tire rotation. Added bonus software update on the transmission. In and out in under two hours. They vacuum and wash your vehicle and send a brief informative video detailing the work they did. Good job!!!

Alessa LeSar

The Agent (Chris) who signed me in was very helpful. He suggested maintenance that the previous owner didn’t do on schedule and he covered payment options with me. I set up in the waiting room to do some work, I had to Google how to use the Coffee maker but got a decent cup eventually! When Chris came to check me out, he went over pricing clearly with me and what I need to make sure to have done on my next service. Overall good experience!

Nicole Jenkins

I had an appointment for the first time with the service department today. Evelyn checked me in and was so nice. When I dropped my car off, it was just Evelyn and another lady. They were both so friendly. Ive honestly never had a pleasant car service department experience until today. After I dropped my car off, I was kept up to date on everything going on. When I picked my car up, the gentleman helping me was also very nice. The entire experience makes me want to buy all future vehicles from here.

Rebecca Jackson

Very pleasant experience. Melanie was extremely knowledgeable on the vehicle and was extremely professional. I purchased a new vehicle with financing and a trade in; the whole process could not have been faster and smoother. Love my new Pathfinder. Thanks Melanie!

Sweeties Bakery

Once again, Fred Anderson Nissan gets an A+++++. The service department is amazing! Glen and Clay are always there to help in any way needed and is always so friendly! They always vacuum and wash my car before it’s returned. I highly recommend this dealership!

Susan Wynne

I called on short notice to have my truck checked out before a trip. They got me in quickly, were friendly and professional, and I always enjoy their waiting room and a cup of coffee while I wait. Evelyn was very nice and friendly. This was a very good experience as always!

Mike Gentilini

Once again, Glenn Graves went above and beyond the call of duty. Always friendly, always efficient, always makes me feel valued and appreciated as a customer. Thank you Fred Anderson Nissan for having such professional and very capable employees. And keep up the great work, Glenn! See you again soon!!

C Overvold

Scheduled same day Saturday appointment for oil change, past due. Also requested transmission drain, flush and refill, also past due. They came thru like camps! Cars notably preforming better on hills. Much appreciated!!

Amy Wyatt Nowak

Excellent service!! Glenn was very knowledgeable and willing to help. Service was quick and efficient. No one tried to "up sell" me on anything. I will return!!! Normally, I avoid dealership for maintenance..but I will return from now on!

Jesse Shows

So, this review is specific to the service department. I took my new vehicle in for the routine oil change. I was very skeptical about how it was going to go, since I figured that the Family Plan program they offer would be the cheapest oil possible. Instead, the service advisor (Melissa A) let me know that the free oil change would cover the Nissan recommended - in my case, Mobil Super Synthetic. Now, while the Super line of oils from Mobil isn't the same as Mobil One, it's more than adequate for a 5,000 oil change interval. I was very pleased to see that they weren't "cheapening out" - obviously they aren't going to hit you up with a top-tier premium product line, but they aren't trying to fill your car with Sludge-o 3000, either. The next pleasant surprise was the level of communication and digital integration. They actively update you via text, they provide a link to a 30-45 second summary video from the tech on what they did to your vehicle, and they didn't try to "create a problem" to upsell. That said - this is my first visit to their service department. I don't know if they always perform at that level. However, today, they definitely put their best foot forward - it has moved me from "very reluctant" to "a bit impressed and cautiously optimistic". Good job, service team! THIRD VISIT UPDATE: Well, it's definitely one of those "the other shoe dropped" situations, unfortunately. So, when we bought the car, they DID clearly communicate to us that the "Family Plan" required that we do the recommended maintenance with Fred Anderson. What wasn't made clear, and where the disingenuous part comes in, is that tire rotations are considered part of the recommended maintenance for the vehicle. Now, I understand the importance of tire rotations. Doing rotations prevents uneven wear and increases the longevity of your tires. What I don't understand is how the hell Nissan includes tire rotations as part of their recommended maintenance in their owners guide. Tire rotations have nothing to do with the maintenance or longevity of the vehicle itself - rather, it makes a wear-and-tear item last longer. But, as I found out, they do include tire rotations in the recommended maintenance, and therefore you must pay for said tire rotation every time you get an oil change. Guess what - they charge 50-60 bucks to move your tires around on your car. Coincidentally enough, that's what it cost at any other service provider to get an oil change. So, the complimentary oil change is a gimmick - technically correct, yet disingenuous. That, combined with the extremely expensive pricing around other services required, means that I will no longer participate in the "Family Plan". It's too bad, really. What was a very impressive sales point and customer retention tool has now become a sour taste in my mouth. Just another example of "if it's too good to be true, it probably is."

Gail Case Romero

Chris Lowry explained to me about brake pads and rotors and forwarded a video showing me. I like that method. He is efficient, professional and had my paperwork ready. He answered all my automotive and financial questions politely and completely. Gail Case Romero 15 Nov 2022

Patrick Stansbury

Of course people call all dealerships “stealerships”. This unfortunately is no exception. The service was ok. My vehicle needs tires and was told that with our “complimentary” oil changes as part of their policy, tire rotations are included but with a fee(I passed since my vehicle needs tires). I was then told that the next time, since I passed on the rotation this time, that service would have to be performed. With that being said, dealership warranty services do no include free replacements of wear parts, so why must a tire rotation be performed when the oil is being changed? It’s because they must charge you for something to recoup the money they aren’t making on the oil change. And another thing, nearly 2 hours for an oil change was a bit much even if understaffed, especially when other customers came in after myself, and left prior to my vehicle being ready. That’s probably because they couldn’t charge me for anything 😉

AMK

Great experience. During a busy Monday I was attended to promptly, provided comfortable accommodations and free beverages for my wait and the vehicle was attended to satisfactorily. Evelyn my Service Writer was excellent!

Kandyce Rollins

Great service!! I had No appointment yet they were able to work me in at the last minute with no issues. Evelyn was awesome and had a great personality.

Christi Cash

In and out in less than an hour! I didn't anticipate the charges that I incurred today, it was alot more than I expected. Matt was an awesome associate, friendly, patient and professional.

Diana Webb

I bought my car in for its six month service. I was treated with courtesy and respect. The car was serviced in a timely manner and I was very pleased.

Sergei Gubarev

Chris Lowry and the service team did an outstanding job in servicing my 2017 Nissan Altima. Chris was very professional and made recommendations for future service needs on my vehicle. Very pleased with the service performance and the team and I would definitely recommend Fred Anderson Nissan of Asheville to anyone who needs service, purchasing a vehicle or just stopping by to say hello!

Kathy

Today I received this best customer service I ever have from Chris, and I have been with this dealership for years. He went above and beyond with all my questions I had, something I have not ever experienced before! He actually deserves a 10 star rating! Thank you, Chris!

Deona Haynes

They always take great care of my car and I when we come in for services and the purchases of our vehicles. Highly recommend

Celeste Osborn

Always a pleasant and efficient experience. Glenn, and everyone else are just nice and explain my service clearly and are excellent communicators and enjoyable to be with.

Nancy Rice

It was better than last time. I didn’t leave with a screw in my tire (which I asked to have them look for) and hope I made it home an hour later 😳 …

Anne Tansey

For the second time in as many visits, the staff was too busy chatting with each other to acknowledge my arrival until another associate, who was busy with a customer, noticed me waiting and called attention to me. The others nodded to him, not to me and finished their conversation before ambling over. The service performed was quickly done with I nice car wash.

Daniel Jones

Glenn took care of getting all my service work up to date and my NC inspection. He provided excellent customer service.

Patricia Tallo

Smoothly, efficiently. Really appreciate the above and beyond Mike Revia, James in financial and the service department provided to get me into my new Rogue! Thankyou !

Patti Uria

My service experience at Fred Anderson Nissan is always a pleasant experience. My service advisor Jon Janosko only made it even more pleasant by his welcoming ways. He is very pleasant and knowledgeable!!!

Jomar Streeter

Relocated here from Raleigh,NC and was nervous about taking my vehicle for service. As soon as I came here I was put at ease with how friendly the knowledgeable the staff was! The service department was fantastic, it was a wonderful experience.

Keith Dame

Glenn Graves offered superior customer service. Very welcoming. The team there at Fred Anderson Nissan were thorough and efficient. Thank you!

Debra Harbison

Reginald Kilgore was very precessional. He made sure that I understood some details about my car, he showed me the waiting area and the amenities he introduced me the person checking my car in. I really appreciated the video from the service of my car. Evan in the lounge someone made sure I knew how to work the machines. Thank you

Judy Henderson

5 stars because everyone was so very nice but wish the process of buying a vehicle was more streamlined and less time consuming.

Debby A

Great service experience! My son took my car to get the oil changed and get a tire leak fixed. I got 2 videos showing what they did to my car - awesome! 5+++!

Jody Laurie

Even though I had an appt, and the service dept was extremely busy with recalls today, my advisor Chris Lowry was extremely conscious of my time very pleasant and went above the call of duty in keeping me informed. He stayed late to make sure my Nissan was finished by the end of the day.

lynn daniel

it was great!! Matt was wonderful to keep me informed the whole way through this check up. I have never taken my car anywhere else. terrific service!

Melissa Thorpe

Anderson Nissan of Asheville staff are all amazing! They are kind, always very helpful and welcoming! Highly recommend!

Michelle Greynolds

Love everyone there! Most I love Nj the amazing salesman. He's very honest with you. And that is what I love about him. So if you're looking to buy a new or used car ask for Nj.

Cathy Bechtel

Matt was great to work with in the service department. Didn't know at first who to ask for so went in showroom and ask, Mark Clampitt. I appreciate his time in walking me out to service and introducing me to Matt. Very professional!!

Dale Roberts

We highly recommend Fred Anderson Nissan in Asheville. Our salesperson Reggie was extremely helpful and knowledgeable about the vehicle and it’s features and the purchasing process. We are extremely happy with our Certified Nissan Pathfinder purchase. All the staff at Fred Anderson were helpful and accommodating. We highly recommend this dealership for purchasing used and new vehicles.

Donna Monteith

Chris the service specialist that waited on me was very polite and helpful with explaining me what was don’t to my car . Thank you Chris

Punisher WS6

Everyone was nice and professional. I received a detailed video of my car’s inspection. My only problem is the “free oil change” I don’t consider it free if I am obligated to pay for a tire rotation each time I receive an oil change. A $40.00 tire rotation that I didn’t request or need in order to get my “free” oil change felt misleading. Aside from that everything was great.

Eric “Sand5storm” Cox

John J if wonderful. Really helps me understand what my car needs. Great to work with!

Rebecca Hancock

Had oil changed and tires rotated. I received a video showing progress to my vehicle. Great service.

Robin Bowditch

Brought my car in check engine light on - Jon Janosko was our service technician and he was awesome! Kept us well informed on the repairs ! Thank you Jon!

Pam McGill

My experience couldn’t have been better! Everyone was friendly and Matt was a great service advisor!

Holly Noe

Glenn Graves takes the best care of me and my family! He has been servicing my vehicles for years.

Kira Gaines

I went in today without an appointment for an oil change. They did a great job and was way quicker than previous visits

Brian Owens

Everything done in a timely manner. Very professional and a positive experience.

Vergil Daughtery

Best sales and service in the area! Would not go anywhere else for my Nissan needs. Plus, check out the 1972 "Z" in the showroom!

Larry Wahrer

Everyone was friendly and kind. The service on the car was excellent

Ed Fargo

Matt was my service advisor who professionally welcomed and walked me through the process quickly

Savannah Mattox

Chris did a great job taking care of us. Was very helpful and understanding with my kids as well.

B Douthit

Fred Anderson Nissan of Asheville service dept never checks your tire pressure with a tire rotation which you pay $37 for, with a “free” oil change. Even when I specifically asked them to check tire pressure upon check in. This has happened numerous times, including today. Otherwise have received good service.

MR Zaragoza

First day of service and it was above and beyond. They even send you videos to your mobile as they are doing stuff to your vehicle explaining how the process is going on and to tell you what do you need or you are about to need ex. Tires , brake pads etc on the video. Really great.

Edith Obando

Excellent customer service and fast as well. Highly recommend.

Rusty Wells

Great service: competent, communicative, professional and reliable. I’ve been here multiple times and their service is always consistent. Big thanks to Melissa for always making it happen just right. These guys care and they are great at what they do. Recommend 100%

Robert Patrick

Always a pleasure to bring my truck in for service. GREAT people in sales and service.

Chelsea Moore

Service advisor Glenn is AWESOME! His bubbly attitude is a joy and always helps anyway he can.

Bradford Ghent

Great service as usual. Very organized and clean dealership. Always a pleasure doing business with Fred Anderson Nissan

John Branchini

Evelyn my maintenance contact was just the best. Also fast, reliable service.

Rachael Duke

Typically this place is a 5 star experience. When I went this time though not impressed. On my receipt of what they did it says complimentary car wash. My car was definitely not washed at all. There was still pollen all over it. They did not charge for my oil change as it is under warranty. The did however charge me for a tire rotation 40 dollars. Mind you my car is very new and under full warranty. The assistant manager guy over the garage was not as kind as everyone normally is there. He seemed frustrated with me because I did not have an appointment even though he said they are not busy. I have kept buying cars here because I love the customer service. This time I felt very unwelcome there. I even talked my son into purchasing a car here. I sure hope Nissan does a turn around.

Matthew Ramsey

Great service and help. Very open to my thoughts & what I wanted to see happen

Paula Dunlap

Jon is just the best! He is so helpful and explains all details in an easy to understand manner. Jon always makes my trip for service on my Altima a pleasant experience.

Faith Grindstaff

Traci took care of me today! She’s awesome! Gave me a great experience. Told me they were backed up that she would try and have me out by 9:15 she got me out 45 minutes prior to my arrival. Super nice lady. Appreciate everyone! They take care of you :)

Crystal Hensley

I just bought my Nissan Rogue from Fred Anderson a few days ago, so I am still learning all the features of my new car. As for the buying process, DJ and everyone assisting me made it an easy process. I initially reserved it as a “presale” and DJ was good to call and keep me updated on the ETA. The buying process was typical of any car buying experience, it just takes TIME. But from DJ to the sales manager, down to the finance manager, everyone was super nice, informative and just easy to deal with in general.

Glenn Abernethy

Rear lift gate pistons reprogrammed. Drivers side seat heater replaced. Everything thing works perfect now.

K

The only complaint I have is the last couple of times I have came in for service is that I said my windshield fluid didn't come out. After checking someone said that I had fluid but no one checked to see why I was saying that the fluid still wasn't coming out. After my visit on 7/19/22 now the windshield pump is going bad and it's going to cost about $500. My service advisor keep me posted about my car.

Russell and Julie Hall

Evelyn in the service department was very courteous, helpful, and knowledgeable. It was much appreciated.

Carol Denison

This was my first service at Nissan Fred Anderson. My service rep was very nice, but he estimated my time for service to be an hour and a half and it was 2 hours and a half. Also the car wash that was clearly noted on the invoice was not done. I said nothing about it at checkout because I was already unhappy with the delay in service. I am hoping for a better experience on my next oil change.

Stewart Leadbitter

I was disappointed in the lack of communication from the person taking care of my vehicle. I sent texts which they said was their preferred method of communication but I received no response. I called twice and they said they would call me right back I never did receive a return phone call. I may try and find another Nissan dealer to take care of my service needs in the future

Ernie Davidson

Fred Anderson honored a drive train warranty and replaced the rear end for ‘free’ except the deductible. Would have cost over $3000. Great service!

Tim Litchford

Glen Graves went over and above to get my car back to me on time. He expedited my claim with the insurance company and had the work completed on time for me to make a very important appointment. His professionalism and personal service makes Glen a valuable asset to Fred Anderson Nissan.

Richard Wolfe

Tristan done an excellent job getting the exact 2023 Frontier I wanted. Would do business again, recommended!

Amy Dobbins

Had to have the transmission rebuilt on my 2016 Altima and a few other things. Service was great and done in a timely manner. Glenn Graves,who is my service advisor, done an excellent job keeping me informed and explaining anything I needed to know! Thank you,Glenn!!

Ronald Kerns

While getting my 2013 Nissan Frontier truck inspected at a regular inspection point, their computer gave a "not ready rejection". I went to Fred Anderson Nissan to correct the problem. The dealership checked the truck computer system, and said there was no problem. They completed the inspection, and only charged the amount of a normal vehicle inspection. I am very pleased with the service that I received.

Wyatt Williams

Welcoming friendly staff, very clean in reception and waiting areas. Satisfaction in all respects.

Glenda Lance

Thank you for the transmission service on my Altima as well as handling the recalls! I enjoyed your cafe lounge area where I was able to work while I waited! Thank you again! Y’all are the best!

George George

In and out quickly for an oil change. Friendly service, no problems at all.

Ben V

We purchased our Nissan Rogue Sport in Dec of 2021. We went there as it was the only place selling the car we wanted at under MSRP in the area at the time. It was a fair price. When we got there, we didn't have to deal with much hassle and got a fair trade in and left with our new car. The staff was friendly and said our purchase included the service plan and we would get free oil changes. Today, we took advantage of our first free oil change. We scheduled the appointment and was told it would be 60 to 90 mins. We got in early with some takeout food. Had a nice lunch in the lobby and had just started playing some cards when we were told it was done. Whole process took around 25 mins. We got the oil changed, the tires serviced and a multi point inspection as well as a free car wash. They even sent us a personal video of the inspection on our car to watch afterwards. Whole thing didn't cost me anything today other than lunch and gas to get there and back. We'll see how well we're treated as time goes on but based on the purchase and first servicing experience goes, I couldn't be happier. I would for sure recommend giving them a shot if you're in the market for a new ride.

Julia Clark

I bring my 2016 Rogue in for regular maintenance. The service advisors are always friendly and helpful. The paperwork given always explains everything done in great detail so I know exactly what was done and the status of my vehicle. Extra services and repairs needed are always offered and explained with no pressure to buy. Service area and dealership is clean and organized and customer-friendly. I highly recommend.

Lorelle Bacon

The young man greeted me with a smile and was very polite and courteous through out my visit. He explained everything well and kept me updated. I liked that I was sent a video with the mechanic explaining and showing me what they found while right there on my own car!

Ashley Young

I have been getting my car serviced at Nissan for several years now. Each and every time Jon makes it a smooth and seamless process. I appreciate his thoroughness and attention to deal as he makes each time a easy and stress free visit. I appreciate him making this aspect of my life easy.

Justin Tweed

I had a great experience with Glenn, josh, the lady there that did pizza two, and finally Jason, will never get that service anywhere else Nissan of Asheville is awesome 👍 …

Charles Kemp

Glenn and the rest of the staff is always on point. The video of the service being rendered was excellent and very informative. This dealership always goes above and beyond to ensure the satisfaction of each customer.

Valerie Moore

Very friendly and did the job quickly and gave recommendations in a timely fashion

Mildred Barker

Great service, and the people are so nice. Great place to shop for cars!!!!

Teresa Anders

The personnel at Fred Anderson is very helpful and courteous. But the 2013 Altima transmission is bad at 80,000 miles and the is no factory assistance after 8 years. Car has been exceptionally well taken care of and maintenance done at Nissan recommendation. Car still looks great but not no resale value repair cost $6300.00 & car worth $7000.00. Will not purchase another Nissan.

Martin May

I'm only giving it four stars because the people that answer the phone for service who inquire about what you need, they are not consistent. When I've had issues before being transferred to the service advisor some of the people are more helpful than others. Also their training and dealing with people is not consistent. But beyond that I'm extremely satisfied with the service department. From service advisors to efficiency in repair to great people skills, I am very pleased and happy every time I take my car to the dealership.

Joy Brooks

The service staff are always helpful and friendly. I will not take my 370z anywhere else. I know it will be taken care of the best and most professional manner. If you want it done right the first time, take your car to the professionals.

Kathy Jones

This was the best experience I have ever had at a service department ever...everyone was very nice and friendly..I showed up early they got me right in...Evelyn was the person I worked with very nice so was Charlie who cleaned the car...I can't wait to for my next oil change...never have I said that before.. thank you to your staff...

Sam Murphy

Great service and comfortable waiting lounge. Customer service agent was exceptional.

Sherry Thomas

Jon was amazing! What great customer service!!! Clay was fantastic, also! Thank you both for making our visit great again!!!!

Scott Crowley

I received a mailer from the dealership with a trade-in offer for my 2020 Frontier. I was a bit suspicious of the valuation/trade numbers mentioned. I called to test the water and spoke with Stephanie Dilts. Ive purchased many vehicles over the years and really, she was one of the easiest and knowledgeable sales people I've ever worked with. She made me an offer on 2022 Frontier and it was pretty good but more than I wanted to spend. We left it there and about 10 days later she called me back with a very interesting offer. We decided to check it out. Once we arrived we were greeted promptly. She was pleasant and had the paperwork ready based on our conservation earlier. I was waiting for the oh, you have this fee and that or well...we can't quote make you the same deal pitch but it never happened. It was a Saturday and the dealership was buzzing. We met the service staff, then the numbers guy, Dennis Morgan. He was fast, courteous and a pleasure to deal with. I figured it would 30 mins or so. It was half that. A pleasant surprise. So they cleaned up the new Frontier, she filled it with gas and walked us through all the truck tech stuff and it was substantial. She made us feel at home and we appreciated learning about her family. We benefitted from her integrity and experience. So thank you Stephanie and the staff of Fred Anderson Nissan. We will purchase our next Nissan at this dealership. This Frontier is my 4th Nissan vehicle. I love the brand.

Adrian and Tonia Maughan

Once again we had the best experience. My husband bought a car about 6 weeks ago and today I went and also bought a new car. Law Smith is absolutely the best. I will never go to anyone else. Thank you Law and James for making this truly the best experience!!

Vetiver Grayson

Friendly customer service! They were quick and efficient. They even washed my car and vacuumed it out! I was super impressed. Thank you Francisco! ~ Amanda S.

Ken Oliver

Great service!!! NJ the salesman made sure I was pleased before leaving. Thanks NJ👍 Francisco was the customer service person that took care of my car, Good job. Thanks Francisco 👍Love my 2021 Rogue ❤ Thanks …

Big Fanshope

I believe I purchased my car at a fair price and have a good warranty on the car should anything go wrong.

david odell

Very courteous, friendly, quick, affordable and clean waiting area

Suzette Delgado

Glenn has an excellent customer service- very accommodating and helpful.

James DeLano

I had a great experience with Glenn Graves in service. Very down to earth, communicated quickly and efficiently. Followed up with me and I will definitely be back in the future. Great customer service experience from start to finish.

Cassie Winn

My car was taken in on time. They were extremely busy but gave me an accurate estimate for when my car would be done. This was an appointment for regularly scheduled maintenance, oil change brake fluid change, tire rotation, etc. and was done in about an hour and a half. They also did an inspection and gave me an idea of the wear on tires and breaks. I'm very pleased with the work done.

Betty Hooper

There was no waiting to get my car in. Even with an appointment, it’s not unusual to wait other places. Michael explained what was to be done, the cost, and the amount of time it would take. I was pleased that the car was ready 1/2 hour sooner than expected. I’m one of those who is expecting to get “ripped off” by dealerships but this has never been the case here. The service I received was excellent & Michael could not have been more helpful.

Merry Szorosy

I was just disappointed chill learned that the only way I could get a free oil change on the family plan was if I got my tires rotated even if it wasn’t due to be done. Also I later read all the fine print on the back of the form and was appalled to learn that you wouldn’t have to give me an estimate or let me know before you service my car with some thing I didn’t know about. That’s just not acceptable.

Holly Johnson

Service was remarkable. Glenn took excellent care of us. Great communication. We have a 2012 Nissan Murano and at times when we were going up hill our vehicle would lose power. We took our car to 3 different places, to include a transmission specialist. Although a code never showed up, we were quoted $5200 by two out of the three places for a new transmission. We took it to Fred Anderson Nissan on Friday and they diagnosed it by Saturday morning. We had our car back shortly after lunch. Not only did they find the issue, but they fixed it for less than 1/5 of the cost! They washed and vacuumed my car before returning it in superior condition! What service! I would recommend Fred Anderson Nissan to all. This kind of service would make us consider another Nissan in the future. Thanks so much!

Robert Pierce

Arrived at dealership at arranged appt time. Customer rep immediately introduced herself and took my car for service. She showed me the waiting area which was clean and coffee and water was available. Service was completed within one hour. My car was serviced and washed before I got into it. I am very pleased with the service, and one on one attention the service rep provided. I would recommend Fred Anderson Nissan to all my friends My Nissan Murano received its 25K mile service today 6May2022. Melissa was my service rep. She kept me abreast via text message as to the status of my vehicle. She was so professional and a delite to deal with. I am very pleased with the service my car received and Melissa made my experience at Fred Andersen Nissan second to none.

Vanessa Byrd

Great service and quick repair. Always friendly and responsive

William Garwood

I have worked with 2 Nissan dealers in Georgia. You are superior.

Jeff Wilcox

I made an appointment on-line Wednesday afternoon, Jenny called back shortly after to give me a choice of times available on Friday morning. Then I received an e-mail with the confirmation for the scheduled appointment. I showed up for the appointment and was greeted by Andrea in the service department, she had me bring the truck in and set me up with all the services I was scheduled for. She was very cordial, professional and had me on my way quickly. I dropped the truck off , which she said would be about 2 hours and that she would call when it was ready. About a hour and a half later she did just that. When I got back to the dealership, she greeted me again, took care of the paperwork, and made sure to inform me on what was to be done on my next service appointment. This is why I am giving a 5 star rating. Keep up the great work and service. I am completely satisfied. Thank you.

Gabe Peterson

My recent service was an excellent experience at Fred Anderson Nissan. Micheal went above and beyond to inform me what my next scheduled service would be and what to expect it to cost. He was very helpful and it was refreshing to have really good customer service. Thanks again Micheal for your help.

sherry owenby

I made my appointment online, quick and easy... Then a lady called me the evening before to make sure that I would be there... I arrived 15 minutes early, and was out of there with in the hour, and my car was washed!!!

Trae Avery

Ever need anything Nissan hit up my friend Chris Lowry! He is the man

Marshall Pyle

My usual Service Guy ... Jon Janasko was in today!! Always makes me feel like a valued customer. I highly recommend the Team at Fred Anderson Nissan in Asheville. Staying safe on the roads is very important to me. I truly appreciate having my car looked after and in top shape.

Sidney Fisher

I've been talking my car here for service since 2015, and they always take good care of me. The people are friendly and professional and they do good work.

Kelly Edwards

My current visit was a warranty issue, or else I would have traveled the extra hour to go to Knoxville. The visit before with service for an oil change was horrific. The whole experience was terrible. I was talked down to by the “assistant service manager”, interrupted and spoken over, all because I am a female who was trying for voice her concerns over a charge for changing a filter that consisted on maybe 30 seconds of labor. I was then turned over to the “service manager” who told my husband I was lying about the whole situation. It’s a shame they have males working for them who still don’t respect females making their own decisions. I might add that my advisor this last visit was Tracy who was an absolute professional and so kind! If I do return to use the service department it will only be because of her! (I would give one star but for her I’ll at least give three!)

Beth Evans

Every time I bring my vehicle back in for service I am always treated with respect and friendship. I have never been disappointed with the service department. I will return when my next scheduled service date/mileage come back around.

Michael

Had a brake issue and needed to get in ASAP. Got me in the same day to check my brakes. Waited 30 mins and was done. No charge either. Amazing service.

Jerry Ellison

Was just in for an oil change / tire rotation, and their customer service was excellent. Worked with Glenn on the Service Team and he was great. Provided clear information and kept me updated. Price was reasonable, took less than an hour, and the car was also washed and vacuumed. 5 Stars!

Austin Queen

We stopped by Fred Anderson Nissan of Asheville Wednesday May 3 2022.. fr an oil change and tire rotation. My service Advisor bc us MELISSA ALLARE and she is awesome!! Let me say that again MELISSA ALLARE AWESOME. Melissa always answers all my questions, and she made sure my car is serviced correctly. MELISSA ALLARE US AWESOME

Leanne Patterson

Once again a really great experience! Glen is an amazing person and extremely helpful and knowledgeable!!!! Highly recommend Fred Anderson Nissan service!

Jacqueline Vettese

The staff in the service dept are always friendly and helpful. They have utilized technology in an effort to make sure you are involved in the care of your vehicle to the best of their ability.

Michael Begley

Felt ignored the whole time. Time of service was twice as long as estimated and without any communication.

YellowDog Vending

As a small business that relies on our one Nissan NV2500 van to service our 20+ locations that cover 3 counties in Northeast Tennessee, we appreciate the Fred Anderson Nissan service department getting our van in and out for it’s regular service in a very short period of time. Fast service saves our business time and money. The friendly staff is always a pleasure to see and there is always plenty of seating in the waiting room.

Krissy Mabry

Today, Glenn worked with me. I usually have Tracy. Both awesome! Glenn and team were quick and answered all of my questions. I always enjoy my service appointments at Fred Anderson Nissan in Asheville. Thank you!

Richard Jones

Great team of folks. Always friendly and helpful!

Eva

Brought my car in to be serviced. A family member took me home while I waited. Nissan was outstanding with staying in touch with me by text to let me know what was happening with my car. They also sent me a time my car would be ready and it was! They are professional and good customer service.

VICKIE AUBRY

My appointment was at 11:00 but I got there early and my car was serviced immediately and I left at 11:10 with a vacuum and a much needed vacuum! Service was great and many thanks for the complimentary wash and vacuuming! Staff was efficient and came into waiting area to tell me my car was ready!

Alan Iwig

Great service and work. I highly recommend.

Kenny Ray Oliver

Came in with out an appointment for battery problem and they took me right in.

Daniel Dixon

Felt very relaxed and the young lady who handled my intake was very professional and understanding of my situation. Which made me confident that It could be resolved, And it was in a timely manner. 👌 …

Judy Robinson

I love the way the service managers talk to me about what they are doing and how much it will cost. they go out of their way to do everything I want done and they always make me feel like a special friend. it is always clean there and also relaxing.

Jennifer Reese

Jennifer Kendall has been my Service Manager since I moved back to AVL 6 years ago. She is great to work with. She is always very happy and takes the time to explain things to me. She provides great customer service and I'm so glad that when I make an appointment, I can request to have her as my service manager. Thank you Fred Anderson Nissan for having such an amazing person working on your team! Thank you Jennifer for always answering my questions and for providing me great service!

Ronnie Hill

Arrived an hour and 30 minutes early for my scheduled oil service. The service tech worked me in and I was out in an hour and 15 minutes. Great service.

John Fenner

Jon was very professional, friendly, and kept me informed about my service progress.

Kristy Sorrells

The lady in the service area was super helpful and took care of my issue. She kept me notified of the timeline of my vehicle being fixed. I had an appointment to determine of something was covered under my warranty and what it would need to be fixed. They had everything in stock, so they just went ahead and fixed the issue right then and saved me from having to make another trip to Asheville to wait.

Cynthia Harribgton

Great services very attentive professional staffing.

Tim Sheppard

I took my 2019 Pathfinder in for the 20,000 mile service. Mike Nally was my service guy. Right from the start I knew I was going to like this guy. He is very friendly and he explained what services were going to be performed and how long it was going to take. My car was completed when he said it would be. I will definitely request Mike for all of my future services!

Terry Davis

I received excellent service for my 2014 Nissan NV 2500 van service was quick in and out the service representative, Jon Janosko did an excellent job of explaining what was needed I highly recommend them to anyone. Their new video review of the service to your vehicle was certainly unexpected and very appreciated

Richard and Nina Silver

I set up my appointment online. Very easy to do. I was dreeted upon arrival and my require service reviewed in detail. I waited at the dealership and within one hour the car was ready to go. The service manager was friendly and after the service reviewed what had been done. I highly recommend Anderson Nissan to all Nissan owners.

Diane Rathbun

I went to get oil change and rotate tires very pleased with there service like it better than Toyota dealership like the Nissan dealership better I know there both Fred Anderson . Washed the car very pleasant experience this was the first visit to Nissan always at Toyota dealership but I bought this car at Nissan a Toyota very friendly thank you 😊

Dan Eichenberger

Fred Anderson Nissan is the best dealership I have ever dealt with. Everyone I have had anything to do with there have bent over backwards to meet and exceed my expectations. That is especially true of their service department.Their Service Advisor, Traci Massie has been great. Traci always makes me feel special, as I'm sure she does with all of her customers. She lets me know exactly what needs to be done and keeps me informed of everything. I was in customer service for 40 years so I know what good service is all about. Their Service Manager, Mike Hentorn has always been attentive to my needs as well. It is not often that you find this quality of service these days. I recommend them highly.

Ross Hoffman

This was my first routine service on the family plan. It was a good experience. I was impressed by how quickly the service person, Matt F., got me in, figured out what I needed, and got the vehicle serviced. I was there less than an hour and even got a car wash. Top marks for efficiency and professionalism.

Linda Bauer

We have only used services of Anderson Nissan since purchasing vehicles. The staff are very courteous, prompt service, informative of vehicle needs and professional. They are the best.

Chandra Gardner

If you like excellent customer service, Fred Anderson Nissan of Asheville is the place to purchase your car.Vicky ,my sales rep,made everything unbeleivably easy.The entire team was awesome.Thank you Fred Anderson Nissan,for the best experience, I've ever had purchasing a car.

Christian Mangino

Great service!! Fast, efficient, clean work!

Bob Sondgerath

Fast and courteous service from the assistant service manager. Can’t remember his name.

Rowena Massie

I got an appointment right away. And I waited on my SUV while it was in service. Comfortable lounge and it did not take as long as they estimated it to take. Service Advisor was friendly and informative.

Ben Trotter

Professional and courteous service representative. Am accustomed to the dealership vacuuming out the carpets before returning the car to me, but this was not done in this case. Maybe they’re just not doing that anymore (?).

Kevin P.

Went in for an oil change and tire rotation and was very pleased with the service I received. Matt was great and courteous, friendly and helpful. Planning on continued service with them. 👍👍👍 …

Keith Hoggatt

I’ve been going to Fred Anderson Nissan for over three years now and haven’t had any problems. Always great Service. Went today for an Oil Change (FREE) and felt quite comfortable with the precautions the Dealership has taken with the COVID issue. Good people, Great Service.

Guinevere Morgan L

Took my car in for an oil change & tire rotation. They did a good job with that. However, my car had been washed the day before and was spotless. When I picked up the car today, there were water splotches everywhere. I was frustrated because it made my car look dirty when I had just washed it. Other than that issue, it was a good experience.

John Goheen

Took my vehicle in for maintenance that ended up being covered under the Family Plan. What would have been over $1000 repair bill was only $100. Love this service plan. Glenn Graves is the service advisor who helped bring all this about. Will definitely be returning the Fred Anderson Nissan for all my future needs and wants.

Rosalyn Kociemba

Service was prompt! Waiting area was pleasant. Service was as expected and very much appreciated. I took advantage of a special price for an oil change. As we do not drive many miles even without the pandemic only have oil changes twice a year and this came at the right time. Thank you!

Sherry Yeager

Great service as usual. Staff always friendly and helpful.

IRENE FLORES

The service rep was not as friendly as others who have helped me in the past. This person was not groomed and was eating at the desk rather unprofessionally. The work I assume was ok, but in times of pandemic I would have preferred for my car to be washed inside & out after services. My car was vacuumed lightly and not even under the mats.

mike hannon

Great service and communication. I have always had a great experience with the service department and Service advisor Glenn Graves is very easy to communicate and work with and makes the experience very enjoyable.

Patama Suwanakum

Fast services, like the video the work has done on my car. Friendly staffs.

Beth Stewart

My car was ready when promised and the staff did not try to push services that I did not want. I appreciate the free car wash and vacuum. I understand the need for additional precautions in light of the Pandemic, however not having a shuttle service of any kind does make things less convenient.

kyle austin

Great service...I didn't have an appointment and I was hoping they could work me in. I pulled in the bay and I was told it would probably be about an hour to an hour and a half. Forty five minutes later I was out the door!!! Great job by their team. I would definitely recommend!

Linda Kenzik

Whenever my car needs service I know that I can always depend on Anderson Nissan. I can't say enough about the service I receive from Jon. He is courteous and takes the time with me about any issues with the car. Thank you!

dave henson

Such nice people! In every department

Art Berehulka

Great in and out for routine service, I choose to drive more than hour to get it done right! Thanks to all the team, upfront Matt my service advisor as well as all the great technicians in the shop!

Brittany Lossiah

Went in for a maintenance service on my 2019 frontier truck not really planning to trade… but was looking around since I have a growing family. Noticed Gilberto Silva was moving a Murano 2020 … asked him a little about it next thing I know he worked with me and got me approved for the payment I wanted. Very grateful and happy with my purchase and decision and great explanation of the Murano by Gilberto , he talked us into it.

Gayle Robinson

Great service, Jon is always friendly and trys to get your service completed as promised. Service team keeps you informed of what is going on with your vehicle and what service you need next.

Diana Ingle

Tracie Massie is the best! She is always pleasant! Great team at Nissan! I just bought a Honda there back in June, and prefer to bring my car there because of my past dealings with Nissan with my past Nissan car.

Dora May

Friendly and efficient staff, prompt and thorough service

Gary Egerer

Really felt like a valued customer. Had multiple service personnel check on me. They listened to my concerns. They took care of every item on my checklist. Couldn't have been more satisfied

Jenn

My family and I were in from out of state. The service team was friendly and helpful. Thankfully they were able to have my car back same day in a timely manner.

Sam Hartman

Had my first service done and the experience was exceptional! Matt checked me in immediately and was very friendly and professional. My service was done very timely and I couldn't have been happier. Great job by the service department.

David Williams

Went in for an oil change and tire rotation. Only took about 45 minutes. Great job. Thank you

Bonnie Flowers

This is the second vehicle we have bought from Tristan. He is very nice and easy to work with. Everyone at Fred Anderson Nissan, are very nice and great.

Jose Amaya

Great service. Bryan who sold me my vehicle was very helpful and so was Glenn with the service department. They got me squared away quickly.

Jeff Hicks

They made buying a car a pleasant experience. Tristan was very honest and straight forward with everything. I would highly recommend Tristan to anyone wanting a new car.

Tammy Hutchins

Always great service and wonderful people.

Jina Mendez Martin

Always wonderful service at Fred Anderson Nissan of Asheville! Glenn is great & take such good care of us! We are always pleased.

Kevin Giles

Glenn took excellent care of me today, and ensured that we will continue to bring our business to Fred Anderson. We always have great service here, but Glenn went above and beyond.

Conquering Mountains

I appreciate the care taken by the personnel at Nissan. I do appreciate the professionalism of your employees, and the fact they are all so friendly. Thank you Fred Anderson Nissan. The only thing is this time my car was not washed and vacuumed but you were real busy.

Julie Eldridge

You guys do a great job there, thanks for your A+ customer service!

Ariel James

I always have a great experience at Fred Anderson Nissan. I bought my car, and I always get it serviced here. I have no regrets or complaints.

L N

Glen took such good care of my Nissan Kicks & I! His customer service was above and beyond. The whole process was quick, easy & efficient which is a godsend after such a stressful year!

Sherry Smith

Matt was very helpful, he was ready to help me as soon as I pulled in. Was very nice, got me in and out as soon as my vehicle was ready. Explained everything to me. I am happy to be in the family plan. Thank you! Sherry Smith

Kermit Smith

I purchased my Nissan Titan Pro4X from Fred Anderson Nissan in 2015 and have each and every service done there since then. I have always been pleased with their customer service and quick turn around. Thanks guys!

Donna Sorrells

I have always had excellent service over and beyond until today. It was not bad service but it was not the super excellent service I was used to.

miriam

Went for an oil change and they were on time and I got a car wash and vacuum on top of it! Very pleased.

Denise Finger

I have bought 3 Rogues through the years. I have always had great service work done. The staff is organized and prompt.

Jason mcintosh

Glen Graves, was very helpful and friendly with my visit.

Kathy Green

Very nice customer service and efficient services on my car. Also great coffee in the waiting room.

Dawn Marie Grant

Fred Anderson Nissan of Asheville has amazing service advisors, Lube Techs and Sales personnel. I would recommend anyone buy a car from them. They stand behind their work. They treat you like family. I especially appreciate the steps Fred Anderson Nissan has taken to protect their customers and employees during this pandemic. Thank you again To all those who work at Fred Anderson Nissan on Brevard Rd in Asheville, North Carolina.

Robert Oches

Employee assistance was excellent. Explained process well. Service was completed in a timely manner.

Cheryl Smith

Great place! feels like family!

Tracy Tetreault

Excellent service provided by Jon!

charles worley

Great 👍. you have good employees. …

John Page

It was a good dealership and the people were good to me but the headlights on my new truck are awful they are no good it was the way they were designed from the factory is what they told me at the dealership the headlights are no good on that truck Nissan frontier I bought it was a 2022 so if you can help me let me know about the headlights

Alvin Stone

I visited Fred anderson today to get the recall on my truck.they were very helpful

Christopher Coleman

Great service center, friendly staff.. I have bought 2 vehicles from here... Only issue I have and the reason for the 4 star.. the past 2 times I've had my vehicle serviced they didn't wash the vehicle like I asked..

Carol Lindsey

Fred Anderson Nissan of Asheville is very prompt, courteous and professional. If working with Andrea Sechrist- (Asst. Service Manager) she is very polite, knowledgeable and efficient.

dave dave

Jhon in service is always quick to take care of our needs. He is one of the main reason we stick with Nissan

donald whitmire

I was very pleased with today’s service. Glen was our service advisor. He did an excellent job.

Barbara Mueller

A quick and efficient visit. Everything that needed to be done was done.

Teresa Mcmahon

I never mind waiting around for my car I enjoy the free coffee/tea that is available The people are so nice and friendly The place is always clean

Mr. M

I made an appointment, in person, on Saturday. I showed up Monday morning to find out I didn't have an appointment. They took the car and did the work anyway. Good work just confused about the appointment.

John Nitterauer

I recently bought a one year old Frontier from Fred Anderson. After about a month I noticed a squeak while driving over rough roads. I still had some original warranty left so I decided to bring it to the dealership and have them take a look at it. In about an hour they had it fixed. The hood latch had to be readjusted. Apparently a common problem (easily fixed) and they did so for FREE ! Looking forward to my new (squeak-free) truck and a good relationship with Fred Anderson Nissan of Asheville. Thanks folks

Alan Moffitt

Great people! Hard working.

Brandy Parris

Had my cars oil changed and tires rotated. Took about 1 1/2 hrs. Techs were very nice.

terrie greene

Great service and very nice helpful people!

Joe T. Kasben

Fantastic service.. rapidly performed. Helpful info about what to do to keep keen eye on battery in Leaf from "Jon" in service dept. Waiting time minimal today. Everyone wore masks.. thankx for that!! vice center.

Diane Morgan

My experience with Fred Anderson Nissan is alwalys a great one. I went for service on our truck. The service department is always friendly. We have been getting our truck serviced. Here at Fred Anderson Nissan for the past ten years.

Dave

Great Service. Finished ahead of schedule estimate for services completed. Looked at vehicles for sale on lot while waiting for services to complete. .

Sophie Mills

Excellent service and a nice space to hang out in.

Jeff K

Efficient and fast. I like the feature of provide ng summary video while the vehicle is/was being worked on.

Mary Henderson

Easy to schedule. Fast service.

Kerri Parker

I have been a customer here for years. Their service dept is great ! Jon Is very knowledgeable and helpful. All the service dept staff is friendly and they appreciate their customers

scott proffitt

Wonderful staff would recommend.

Richard Marrone

I enjoyed the video explaining your vehicle. I didn’t like that they was hot chocolate but no hot water. I’m happy with the care my car was given.

Kishia Hernandez

When arriving I did not have a appointment but my car was making a noise they took me right in no problem even gave me a free car wash and vacuumed my car the girl that I normally work with Kendall doesn’t work there anymore and they gave me a new associate and he turned out to be such a wonderful match for me same attitude happy and very caring this is my third car with these on and every time I go it’s always the same reaction such a wonderful wonderful wonderful experience I gave them more than five stars what are buying selling or just maintenance and service they go beyond expectations

Steve Koskey

Friendly service advisor. We were in and out in the amount of time they estimated. Comfortable waiting area.

Curtis Mosier

Glen was my service tech. He was awesome thru the whole process. Explained everything that was done plus he promise to call me when the work was done and he did.

Jason Lambert

Pretty good service visit. Only issue was their computer system was super slow which made things take longer than usual.

Karen Freeman

Everything was taken care of in a timely manner.

Denise Sluder

I love the customer service and care. They never make any repair that I didn't authorize. I was always told that dealerships rip you off. Maybe that was once true I don't know. I never leave thinking that I was ripped off.

Andrea Garber

Very friendly and fast for my recent oil change service. Washed the car and all.

E Clark

I purchased a new 2019 Nissan Rogue from Dan Millburn. He was very friendly and helpful. I can not do lots of walking so he picked one out based on what was important to me and the color I was looking for and brought it to me. Look my new Rogue.

Elisha Wooten

Chris and the service staff are great!

Jonathan Orbach

Staff were quick and responsive!

HPT Autosport

Professional and courteous staff. Great selection of vehicles and fair pricing!

Terri Lynn Queen

Matt Freidman is the best at Anderson Nissan. Took great care of me today in the service department

Lily Gleason

I had a simple repair done and they went above and beyond by vacuuming my car without being asked. Thanks Melissa Allaire.

Tom Lamorte

Once again I am not disappointed with the service I received at Nissan. Fast,reliable service every time and Jon was great.

Rene Hernandez

Always a good experience at Fred Anderson

Joyce Anglin

The people at Fred Anderson Nissan are always courteous & helpful. I appreciate that they let me come in earlier than my scheduled appointment.

Joy Holz

They are always friendly and thorough with the express services. They are helpful in answering any questions. Have a comfortable and well stocked waiting area. It is a pleasure doing business there.

Janette Medford

Always pleasant service. Also fast.

Renee Reeves

I purchased my Pathfinder her over four years ago and bring it in for regular service. I am always greeted promptly and am confident in the service I receive.

Yvonne Green

Matt Service Technician does a wonderful job He really takes time with the customers Great service team

Todd Seeleman

Needed a regular 12v battery in our 2016 Nissan Leaf. I was able to drive in without an appointment and have the battery replaced along with a complimentary car wash at a fair price and a short time. Thanks.

Nathan avl

Glen is my service advisor. hes a great got my transmission replacement in 3 days flat! Great customer service

Jill Robeck

Great customer service !

Lynda Saffell

Friendly service and a great waiting area with coffee and tv. And they wash your car too!

Jessey Baldwin

This was my first time coming in to Fred Anderson Nissan of Asheville they was friendly to me and my son and they done everything I asked them to do and they washed my car for me that was great customer service thanks for everything I will definitely be coming back 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 …

Kimberly Duncan

Everybody was very friendly and kept me informed on the progress of my vehicle. Enjoyed my visit today

Scott Welch

Excellent friendly efficient service! Appreciate the awesome customer service!

Lisa Crowe

I like the ease of scheduling appointments. The staff is always friendly and aren’t constantly trying to upsell me. I miss the snacks and coffee. But whatcha gonna do? COVID.

Joshua Robertson

Thank you mr glen for taking me in as fast as you could to replace my transmission I know you didn’t have to but you understood we evacuated from Louisiana to North Carolina and you deserve the blessing you get coming thank you sir

Karen Into

My only complaint is that when I book online I don't get a confirmation or reminder of when my appointment is.

Sara Vigesaa

The people were very nice and accommodating. Had a great experience!

Henry Kumpf

Excellent dealership. Repeat customer. Multiple vehicles purchased and serviced here. Service video is great new feature.

Madeline

They were so nice and got me out very quickly.

Ed Miller

Always friendly & fast service. Explained what needed to be replaced. Good job.

Deborah Olsen

Fred Anderson Nissan was able to take my car at the last minute to service my car very efficiently.before a long drive to the Minnesota north woods.

james lawson

Everyone was very nice and very helpful.

william Davidsen

I felt I was listened to by the service consultant. My car was handled in a very expedient and efficient manner.

View R

No pressure salesman just be willing to ask questions and negotiate. They don't seem to offer the best possibilities of financing and/or price the first go around.

Jenean Barker

I loved working with Stephanie! She’s kind and personable and helped me find exactly what I needed!

Mack Mccarson

We bought the rogue 4 years ago and purchased the family plan,the service is awsome.they have been extremely friendly fast and courteous every time.

Mark Sprouse jr.

Fred Anderson has great people and quick service, I cannot complain about anything.

Russ R

Excellent service department! Everyone I dealt with was professional, courteous, and made me feel safe in a public setting.

Brenda Metcalf

Very nice

Paula Nibarger

Glenn was kind, efficient, and knowledgeable. Made a daunting process easy.

Paul Fender

Hey these guys at Fred Anderson are the nicest most helpful car dealers I've ever met! There was no pressure on buying and the service department is top notch nice guys who go way out of there way on helping.

Jennifer Livingstone

Friendly, courteous service. I like that they were transparent about the length of time it would take so that I was prepared.

Lori Barr

I had a great experience at the Nissan dealer with Tracy yesterday!! She went beyond and gave me great customer service!! Thank you!!!

Jose Merida

Very good service in my car all good the only detail that I asked to repair a plastic inside the car they could not help me to solve the problem and I know that Nissan has the parts to repair it unfortunately they could not do anything

Carolyn Elingburg

My experience could not have been more perfect. Glen was outstanding, he did everything possible to help me.

Maura Cleary

Never have a problem when I bring my Rogue to the service department. My service advisor, Randy was friendly and efficient.

Tammy Albrecht

Excellent service and quick response

Sharon Kruse

Jon L., the service advisor was efficient and attended to all my issues regarding my Murano.

Noah Everett Braley

Jon, Traci and Melissa are GREAT! No issues always eager to help.

Kenneth Oconnor

Sorry you were not able to get us in a vehicle,we will try somewhere else and see how it goes.thanks for not waisting but a few minutes of our time.

Rosemary Raines

Every thing was good, very friendly and service was great to thank you.

John Buckley

Very satisfied with service including precautions taken against the coronavirus. This is where I bought my van, NV200, and can't imagine going anywhere else.

Kent Wilton

Came for service and repair. Service department always very helpful and courteous. Social distancing and sanitizer available. Not all customers wear a mask

Valerie Thorne

Jon Jonosko is on top of it every time I see him in the service center. Professional and gets the job done quickly so I can get back to work.

Vaughn STINSON

Accurate timing for my wait. Great staff. Francisco kept mu updated and out on time!

Laurie Sykes

Best car buying experience I have ever had! Friendliest people. Easy process!

Glen Fadden

I have had pleasant experiences with both the sales and service departments.

Joe

At Fred Anderson Nissan I know the quality is excellent and the service is even better. Matt was friendly courteous and professional.

Cheri Kenyon

Very friendly and professional staff. They made my experience very pleasant. I would recommend this dealership to everyone.

Samuel Holloway

Very happy with the service and the lady that took me in

richard summey

This was the best experience I’ve had yet at Fred Anderson Nissan. Very Pleased!!

Bob Jones

Mike, the service representative was very helpful. Nice communication and great service. A++

Gary McCracken

great customer service.Wonderful facility. Adept mechanics. I love my new Nissan Altima!

Judy Lambert

Service was very good.

Jeff Allison

They did a good job of service the vehicle. It was fast and good!

Jim Cunningham

Very friendly staff and excellent service

Bradley Bailey

Great service experience as usual!

Emma Poodle

Traci is always really pleasant and helpful any time I come in for service.

MeLinda R

Great place to go and get anything done on your car....ie-oil change, tires, inspection. If you go there ask for Glenn he will help you!

Randy Wilson

Friendly, quick service

GhostGames

Awesome service at Fred Anderson Nissan!! Thank you!!

Colette Simonelli

Everybody is always great. And the service was very quick!

sharron rice

My service guy Glen kept me informed and got me out in time for work. Excellent!

Jose Manley

Quick service and very informative explaining and showing my cars needs and recommendations.

Marilyn Hart

An awesome buying experience. My salesman, Austin, was knowledgeable and answered all of my questions.

Jennifer Howard

Great service. Accomplished everything in a professional timely manner. Thanks!

Teresa Mcmahon

This dealership is the best they are true to their word if they say a time then they meet that time Very friendly

howard buchanan

Everything was very transparent.

Judi Gaynor

I was in and out in 45 mins. As always excellent service

Susan Vaughn'Hix

Excellent customer service. I appreciate the staff and their concern for me as their customer.

Richard Trotman

Efficient, friendly, clean

Mary Beth Farmer

Melissa was amazing in service today.

Billy Gosnell

They didn't wash my truck after asking me if I wanted it washed and me saying yes.

Tara Hoyt

Fred Anderson Nissan continues to make my car care needs a priority. Thanks for always putting forth that extra effort.

Jackie Plemmons

I purchased my 6th auto from Fred Anderson Nissan of Asheville. That speaks for itself! Thanks Nick !

Joel Parsons

Super friendly and fast service!

Bartman259

Timely, punctual, professional and very courteous. Work performed as promised.

Tristan T

Got my car serviced in record time no fight went above and beyond to help me get my car fixed..tha k you job janosko

Tom Waller

Very nice and fast

Zachary LaFavre

Matt Friedman was fast and professional. Great communication through the process.

Jodie Brown

Very quick, and very polite. Nice to see ppl walking around cleaning.

Bill Waterstradt

Happy experience with the service department. Service tech was pleasant, cheerful, and professional.

Jimmy Raziano

Best experience ever had. Everything went smoothly and staff was very courtesy and helpful

Joyce Inman

Thay were quick and so friendly !! My car was in and out !!

Tammy Bryson

Thank you Tristan Traver, you are fantastic. I love my new car and you made things so easy!!!

Eric Cahill

In and out quickly. Pleasent. Music in waiting room to loud. All and all good experiance

Debra Huntsberger

I guess there is no more vacuuming of the cars. Use to be done with a car wash. Upsetting there is no more vacuuming 😫 …

Edward Wilkos

The reason for the three stars is more a reflection on Nissan; not the dealer, primarily for the recall.

Mimi

I am always treated very well at Anderson Nisson Dennis Morgan and Jennifer Kendall always go above and beyond

Harrison R

In-and-out service at 40,000 miles mark. They are taking appropriate COVID steps right now.

Gabriel Meekins

Always helpful, timely, and friendly!

Steve Vermette

Great personal service experience.

David Valavanis

Had service at Fred Anderson Traci was my service agent she was professional and informative .Thank You.

Valerie Gracie

Awesome customer service...what a pleasure who wouldn't want to buy and have a car serviced here !!

Carol Krueger

Service manager, Matt, listened careful to my request and followed through. Explained suggested services for future visit.

arden merlott

Fred Anderson Nissan goes the extra mile to provide superior service.

Valkor 1234

Great service.

Bryan Watson

Service was fine. Not sure why it takes so long for fluid changes tho

Dianne Shepard

Very professional service

Geri Calton

Very professional and courteous service. In and out in a reasonable amount of time.

Tina Ramsey

Friendly and quick!

Charles Ruff

Always polite and helpful, and efficient and thorough. Thanks much.

Dan Milburn

It's always a great experience working with Matt.

Nancy Riggins

Very good service visit. Nick was very courteous and professional.

Diane Tomlin

Hassle-free. Friendly. Clean. Adhered to Social Distancing policies. 100% satisfied.

Richard Schnabel

Andrea and her Anderson Nissan service team : the best !

Colton P

Great service, friendly staff, and very fast

Graham Cole

Will never buy another car from any other dealership in the area. Nissan and Toyota for the win

Christopher A. Feagins

Great service

Norm Coleson

Great service and polite professional sales people

Teresa Calloway

Glen was extra helpful and went out of his way to help us!

JR “SubstarteLevelPhos”

Great experience with the service department.

Mary Klepac

Very friendly and helpful service

Steve Vieira

The staff here are awesome! Especially Traci and Noah!

Sarah Clark

Great customer service by eveyone!

Sylvia

Gilberto Silva....A.W E.S.O.M.E.!!! Dennis Morgan...A.W.E.S.O.M.E.!!!

Brenda Boone

Great service, mechanic did an excellent job!

Dawn Varner

Quick and friendly service!

Billie Green

Excellent customer service! Fast and friendly.

sarah shade

Warm, guick. Caring about our comfort. thanks.

mary burgess

I am always happy with service from Nissan.

Josh Willink

Great people, great experience with the service center!

James Grant

Professional, courteous, quick service.

Julio Romero

Service was quick! Professional service provided!

Bill Odell

On time, friendly service. Very pleased.

Rich R

Awesome service center.

Nakeysha Welch

They always provide great customer service.

Judith Spencer

Everything was fine. Jon is super!!

Janice Bryson

Very nice and professional experienced people

Brian Carlson

Fransisco provided excellent service

david meadows

Excellent

Charles Ruff

Very timely and very professional. Friendly !

Jim Wages

Glen Graves was great to work with.

Peter Phelps

Attentive personnel and professional group of sales staff

Steve Millard

Fast, efficient, courteous... very impressed.

andrew roth

Make sure you see Jon in the service department !

Trunnis Goggins

Fantastic service Traci was amazing

Myra Mintz.

Great Service and Customer Care!!

Linda Mckenzie

Great Job as always!

Chris Banks

Great service very nice people

Robert Sponder

Easy fast and felt very safe

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