Reviews of Fields Chrysler Jeep Dodge RAM Asheville. (Car Dealer) in Asheville (North Carolina).

Fields Chrysler Jeep Dodge RAM Asheville

0 Reviews

347 Comments

Car dealer

Car dealer

255 Smokey Park Hwy, Asheville, NC 28806, United States

Description

Information of Fields Chrysler Jeep Dodge RAM Asheville, Car dealer in Asheville (North Carolina)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

We still haven't received any review on this business.

Map

Open hours of Fields Chrysler Jeep Dodge RAM Asheville

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Reviews of Fields Chrysler Jeep Dodge RAM Asheville

jerrica rieger

I was a first time car buyer. With the help from Christina and Joe we were able to find the perfect car for me. This was the smoothest and best experience I could have asked for. I am absolutely in love with my new car and so thankful for the guidance and help they provided my during the process!

Nadine Mankiewicz

Was coming out of state to purchase my new Jeep and had the smoothest experience of buying a car I’ve ever had. 10 out of 10 would recommend. And Christina was the sweetest and most helpful sales advocate I’ve ever had while buying a vehicle also. She was extremely informative and very detailed.

Paul

First time jeep buyer and found a model and trim to check out online. Scheduled test drives and to meet with Vincent. The whole time everything felt very comfortable and not pushy at all. Vincent gave very honest pros and cons to all the questions I had comparing other jeep models, trims, and even other brands entirely. But the decision was easy, purchased the jeep I came to look at, great transaction. No surprises post purchase, will definitely be sending friends to Vincent.

Meredith Sierra

The easiest car buying experience ever. Dalton, our sales rep was absolutely amazing! From the sales managers to the financing the staff, the whole experience was comfortable and amazing. I’m loving my new Jeep Thank you!!

Tristan Robinson

Troy is your guy if you’re looking to buy a car here. He was very genuine and very professional and just cares about his customers. He tried to get me the best deal possible and took me through every step making me aware of exactly what I’m paying for (No hidden fees). If you shop here, ask for Troy. No one else could have handled it as good as him!

Diane Holmes

What a great experience. I had been shopping for a new car for awhile. The experience at the Fields Dealership was night and day to other dealerships. I worked with Nick Lewis who was not a "typical" used car salesman. He was polite & respectful to me as a female where other dealership sales people were not. He was respectful to my husband, but understood that I was the customer. There was no trying to sell me on stuff that I didn't need or things that don't actually exist. I would feel 100% confident sending my son (or daughter if I had one) to Fields for a new car. I love my new to me Honda Accord that I picked up and the price was exactly what I asked for. Thank you Nick!

Tyler Chrisman

Fields of Asheville is the best my recent service with Gerald, Jerry…, Was very fast friendly made it easy to understand and I got my car back faster than I thought I would. Also, whoever answers the phones and anyone I talk to at fields was very nice. I recommend this place to anyone looking to purchase a new or used car.

brandon nance

Fields Chrysler Jeep Dodge Ram. Especially Troy the salesman and Jason in management. They worked with me to make sure I got in the right Jeep for me. Over the top professionalism and knowledge about the vehicles they sell. I highly recommend anyone in the market for a new vehicle to stop by!

Steven Wilson

Joseph Belcher with Fields Dodge in Asheville is a top-notch salesman. This was honestly my most enjoyable buying experience with a vehicle ever. He’s incredibly professional, kind, and made the entire transaction so easy. He went above and beyond throughout the entire process. Joseph is my go to guy with any future purchases of Dodge. Fields Dodge in Asheville it’s the best dealership I’ve ever done business. And most importantly thanks to Joseph Belcher! My father-in-law also purchased a vehicle at Fields Dodge with Joseph. He had an incredible experience as well.

John Dutcher

Went to a few dealers before meeting Tony at Fields Jeep. Had a pleasant experience to say the least. Tony was a informative yet fun guy to do business with.Would not hesitate to go back.

Mariah Carlson

Had a great experience buying my 2020 Toyota Corolla here. Customer service 10/10. I did have to wait awhile coming in the second time. Shane really worked with me and I was able to get an amazing car. I would recommend to any new buyers. They really help you through the process and explain everything to you. At 20 like me, you need a lot of explaining lol.

lindsy hall

People don’t always leave reviews when they are happy but this dealership has had some turnover much like all of America since COVID etc. They deserve some credit trying to fill in the gaps when staff is sick or down. I recently had a great experience having service done with my Jeep and was given a brand new loaner car to drive. The service team stayed in contact with me especially Chad , the service manager went above and beyond after hours to help get my vehicle back after work. Thank you Guys for an easy , and positive experience.

STEPHANIE PARRIS

Tony Sellers was very professional and knowledgeable with selling me my car. No hassle at all! Everything was easy and quick. I would highly recommend seeing Tony if you are wanting a great deal and personal attention when purchasing a car! Thanks Tony! All of the Field’s staff that I encountered during my purchase was amazing.

Kelly Stollings

Vincent and Frank worked with us via email and text to set up our new Jeep purchase before we ever set foot on the lot--greatly decreased the amount of time we spent at the dealership, which was greatly appreciated. They were friendly, courteous, and extremely attentive to our vehicle needs. This was, without a doubt, the most stress-free, no pressure purchase ever. Will definitely recommend Fields to family and friends.

Randy Horton

Brian was the best associate I have ever had, he made my wife and I feel very comfortable and did not ever at one time pressure us into anything, the experience that I had, well, just couldn't be justified with words. I highly recommend Brian and Feilds Chrysler to anyone who is looking for a new or used vehicle, and Awesome and friendly service.

Dave Coffman

The work seems good and the staff is fine, but this is a dysfunctional dealership. I called to ask if I could get an alignment in the express service area and the service person I spoke to said no, I'd have to schedule it. So I went in for an oil change and tire rotation. When complete, I asked to schedule the alignment and was told it should be done in the express service area and no appointment was needed. One service area doesn't know what the other service area does and doesn't do. Then, I asked when a good time to come for that would be to minimize the wait time and she said Saturday morning. I was just there when they opened and was told they don't have technicians qualified to do alignments on Saturday. So why tell me that would be a good time!? Now, I have to go back a third time for work that should have been done in one visit if they knew what was going on in their own business. I miss my old dealership and would go to a different one if there was another in town.

SHANE KING

I brought my truck to the service department to have them replace all 4 tires and get an oil change. Samantha was my service advisor and kept me informed on a timeframe in which it would be done and kept me updated on the progress. There are a lot of service departments out there, that do not care about your time and leave you hanging without knowing what is going on. This service department including Samantha, went above and beyond my expectations. They have earned my trust and business in the future. Samantha, Thank you for making the process easy and painless as possible!

Layne Barber

Wonderful experience. John Merrill was excellent to work with and made things so easy and smooth when purchasing my Jeep. The other staff went out of their way to be helpful and it was such a pleasant experience. I would highly recommend this dealership!

Dexter Lab

First non-oil change service at this Fields since they took over the Skyland dealership. It was a radio replacement under my extended warranty which I was glad they still honored. Although the first replacement didn't come with the latest software, they tried to update it but couldn't. Finally they ordered another replacement, installed it, and it is working fine! Service manager Chad and advisor Kyle were great to work with: professional, courteous, and got me in and out as quickly as possible. I started doing business with Skyland 10 years ago, and I plan on continuing that relationship with Fields based on my service experience.

Lynn Bradshaw

We had to have service on our Jeep SUV. The parts were going to take awhile to get here so they fixed what they could and ordered the parts. Happily it was all on the same repair which meant only one deductible. They made all of the calls and set up everything for our extended warranty. We didn't have to do anything but show up! They communicated well and kept ys informed at every step. The second set of repairs were ready really quick! I hope we don't need repairs again but if we do I hope it goes as smoothly as this did!

J R

Christina Walker greeted me as soon as I walked through the door. She asked how she could help me and I told her about the suv I had my eye one. She went and got the keys and we went outside and looked it over together. She asked if I would like to take it for a test drive and I accepted her offer. After the test drive she asked for my thoughts on the vehicle and I told her that I would like to pursue purchasing it if they were willing to negotiate on the price. I told her what I was thinking on the price and she talked to her manager and after a couple of quick back and forth talks with her manager they agreed to accept my offer. She was genuinely nice and straightforward as was I and she kept her word on fixing a small problem that was realized after the sale and I would recommend her to anyone looking to buy a vehicle from this dealership. Also, don't let her being a woman stop you from dealing with her because she is very knowledgeable about vehicles as her entire family has worked in and around vehicles and she probably knows more about them than alot of men. Thanks Christina for making a deal with me and getting me into a nice clean ride! -Jared R.

Patrick Dow

Kyle was great to work with! He is the reason I don't go to my local dealership. He made sure I was well informed and made sure everything was accomplished in a timely manner! I tell everyone I know to go there for service!

Tony Tipton

In for an oil change and tire rotation. I was able to pull straight in and they began the work, which was completed in about forty five minutes. Very happy with the service after the sale. I bought my new truck there last summer.

Emily Sellars

Randy Perry was beyond helpful and understanding! Him and the finance team worked hard together to get us the car we wanted.

Tim Lloyd

So far the folk here have been great! Working a deal for different ride now! Check back for an update! Ok, after all the hoops we created with our bank and title problems the folks here made it work! Thank you!

Tia Oliver

This place is great! The sales person that worked with (Randy) helped me with the process from start to finish! He found me exactly what I needed just by asking a few questions, and what i was looking for was already waiting for me when I arrived. The manager Brian was also very helpful found me a great deal! I highly recommend

Dwayne Richardson

Recently I took my Jeep Cherokee in for routine maintenance and Gerald was extremely helpful. I arrived unscheduled but he worked me in for servicing and I was out within an hour just as he promised. They even washed my vehicle! Gerald and Fields are pros. Really glad that I bought my vehicle there.

Rebecca Barker Cope

I was looking for a vehicle to meet a set of needs for my mother. I went to one dealership in Asheville before coming here. They only wanted to make a sale and I left. When I came to Fields Automotive, I was greeted with friendly faces and understanding. Joe and Christina listened as I told them the unique situation and needs we had. They understood the assignment. They were patient beyond any other car dealerships I had been too. At the end of the day, Joe told me that yes selling a car was his job but ultimately people were more important. He did not want to sale a car that wasn't going to safely meet our needs. He was super transparent. So that day, I went home and spoke with my mom to figure out the best move. I reached back out to Fields the next day and said we wanted to pursue a vehicle but was waiting to see about financing with the credit union. Joe said that was fine and even was ok with me picking up the vehicle to drive TO my mom, who lived an hour way to make sure it was the right one for us. When I brought her back to the dealership to finish up paperwork, ALL of the staff was incredibly nice, filled with Patience and allowed grace. They stepped up to help make this process easy and I felt heard and respected. We purchased car that met our needs. Even if we hadn't found one that day, I would go back in a heartbeat because their customer service is top notch. They treated us as people, not just a sale. From the sales staff (Joe and Christina)to the money man (Frank and Kevin) to the manager, I wish I could give my experience here more than 5 stars. I can't express my awesome experience enough!

Tina Reyes

My experience at Fields was fantastic. Very easy transaction. Everyone was phenomenal. Vincent Parish was great to work with. This is my second Jeep purchase. Very happy with my choice.

Shanice King

Shane King was my salesman, (notably similar names; who woulda known) as a first time financee, he had my paperwork ready for me when I arrived, and answered every question I had. Basically just sign and drive. Shane was hilarious and matched my humor. I recommend this dealership and THIS salesman. He deserves a “Best Car Salesman” coffee cup.

Ashton Rogers

Great experience! Brain + everyone were so helpful with purchasing my first car! Absolutely love it! 😻 …

Shannon Warren

It was truly and experience. Our sales person was Rick Marshall and he made the whole process a breeze. Love my new 2022 Durango!!!! Will definitely be recommending him to family and friends!

Dj Herbert

My Jeep shut down on i-40 the Monday before Thanksgiving. Towed to Fields Jeep. Batteries replaced and the electrical system checked out. Really appreciate getting the Jeep back on Wed in time for my family holiday trip. Jerry deserves a 5-Star rating.

Gabriella beauchemin

CHOOSE VIN AS YOUR CAR SALESMAN! He’s the best around and goes above and beyond what is expected of him. He sold me my new car and bent over backwards to ensure he was doing his due diligence. It’s not everyday you come across someone who cares this much about other people long term. Not only does he have an incredible attitude, he has more patience than I could have asked for. He listened to our needs and never tried to push anything on us. Vin is a rare gem and I couldn’t have been more grateful for his service!

D & P

Being new to North Carolina I needed to get my vehicle inspected. Got in without an appointment and got my inspection quickly done. Have to say everyone is so friendly and seem to really like what they are doing.

Nic Ashley

The service advisor did a great job keeping me informed about parts availability before my appointment as well as keeping me fully informed while at the dealership as the work was performed. Efficient and professional service.

Brenda Sawyer

They were quick to help me, friendly, and thorough. They called me with a quote before they started and my car was finished by the end of the day. I've been using them for years and years and I keep going back because of such good service.

Kaitlyn Stinson

Great people work here!! They truly care about your car buying experience. I was very happy with their selection of vehicles and even more happier to purchase here.

Bill Mott

I needed an oil change and tire rotation. As usual, I was greeted immediately and my request was processed. The staff has always been friendly,courteous, and efficient, keeping me fully informed and in and out quickly. It is a real pleasure doing business with Fields.

Alfredo Johnson

Dalton was great and very knowledgeable. Jason made the buying process super simple and beat all the other dealers prices and Franky made signing all the paperwork quick and easy. If I ever need to buy another car this will be my first choice in dealerships and I drove from Charlotte, NC no problem making that drive for this kind of service. Thanks so much!

sarah todd

everyone here was really nice and the process was fairly quick. my sales lady was Christina, she was incredibly helpful and nice and made me feel comfortable during the process.

Wayne Juhnke

I am happy to give a 5 star review following my service call with Gerald at Field’s Jeep. He was attentive to details and helpful in accommodating the additional items I need addressed.

Al Thrasher

Samantha was exceptionally friendly and helpful. I appreciated the care taken to keep my interior clean. Service was expeditious. If I would change one thing, it would be to have news on in the customer lounge, NOT Faux News.

Stern Thomas

Very good dealership I'm glad Charlie recommended them and referred me to Shane he did everything possible to help me get the vehicle that I like and I could afford I highly recommend people going to them and ask for Shane and he will help you get the vehicle that you need and want

Dean Sandler

Worked with me as I kept changing my mind between a Ram 1500, Chrysler Pacifica and a Jeep Grand Cherokee. They were very fair about the lease rate and made the experience easy.

Greg Isom

Needed a new 4 wheel drive truck. Decided on a Ram 1500 Laramie. Shane King was my salesperson and he was fantastic. Seamless trade in and sale. I am so appreciative of the whole experience

Doreen Blakeney

Have had great customer service the 3 times I've been to Fields. Correction to my early 1 star review. Little misunderstanding. But Christine was excellent as well as James. They go above and beyond.

Rachel Schmitt

Everyone at Fields in the service center was great! Very responsive, and addressed my concerns in a timely manner despite the busy holiday circumstances. They fixed my issues and I was able to finish my holiday to do list!

Sheldon carsten

There was some issues of communication between me and the tech specialist but all in all everything went well. My car is fixed. There was a grease smell in the car for a few days then that went away.

Philip Clontz

Overall very good experience parts came in way before i was told work completed in a very timely matter I have had all my services done here since I purchased this vehicle and will continue to bring it here

Jason Arment

My Jeep's rear differential blew up right outside the Smoky Mountains. I had it towed to Fields Chrysler Jeep Dodge RAM in Asheville. Some of the old reviews weren't great, and gave me pause, but my experience was five out of five stars. I would recommend this place to anyone without hesitation.

Joe Lawrence

Buying a car from FIELDS JEEP was the best experience of vehicle buying I’ve had in a long time. In these difficult times with short supply and high prices my salesman Troy Shaw went out of his way to find my the right Jeep for my needs. Thank You Fields. Even his after purchase follow up was exceptional,

Selena Gonzalez

Christina and Adam both did a great job assisting me in getting the vehicle I wanted. The whole process was super easy and as fast as it could be. I love my new Jeep, thanks to the Fields team!

David S Urion

John knew his business. He stepped in for another salesman who had worked with me before I decided that I’d better get on the stick and get the process moving. To his credit, he shared the sale and I'd be remiss if I failed to acknowledge all of the legwork Gage Shufelt did in helping me put together an options package that worked for me. All I had to do was write the check. Everything else was taken care of admirably. It was an excellent experience for me...very likely the best I've had in my 55 years of purchasing cars and trucks.

Blake Reed

Christina was probably the best sales person of ever delt with when buying a car I will definitely be buying another vehicle from here when it comes time

Stuart Moore

Great experience buying a Jeep Renegade. Stephanie on sales floor made it easy and was a joy to work with. I wish I got the name of the young lady in the finance office that helped us on the tail end of the transaction with coverage. She was also great. Next time we buy a car we’ll be back here to see Stephanie again.

Randy Williams

My Service Manger, Kyle was great to work with. I asked him if he could explain to me what repair work was needed for the Recall Notice that was on my truck. He didn't mind a bit explaining it to me in a way that I could understand. I really appreciate him taking the time to let me know what was being done without ever making me feel like he was talking down to me. Great Job Kyle.

Melissa Martin

Fast & friendly. They were able to get me in the same day for an oil change & tire rotation. We walked (they offered to drive us) to the delicious restaurant for lunch they recommended while they worked on my car. They completed my service quickly.

susanne kennedy

Firlds Jeep does an excellent job of addressing a problem with your car and communicating with you about cost and time expected. For drive in service Ray is constantly the best. Kyle was my technical advisor for a major concern. He and his team did an excellent job. My next car will be a jeep from Fields because I know I can count on them to help me.

Bill Graff

Terrific communication and professional follow through. This is me second vehicle purchase from Fields and they have always been very fair on their pricing and trade values! Nicolas Lewis's advocacy for us was top notch!

Arnaldo Alvarez

Charles helped me get the right car, without being pushy or salesy. The entire experience left me feeling confident that I made the right choice purchasing my vehicle. Can't recommend this place enough, and more specifically, having Charles help you find the car of your dreams.

Kelly McFalls

I recently had an oil change and tire rotation at the service center. During the service an incident happened which resulted in some damage done to one of the rims. They could have just let it go and not mentioned it to me as I probably would not have noticed it right away but instead Ray told me about the damage and even ordered a new rim and replaced it at no charge. I appreciate the honesty! Definitely recommend the service department!

Dawn Roberts

Had a wonderful experience. Troy was very professional and very courteous. Knowledgeable of the vehicles I was interested in. Had a good time. Enjoyable conversation. He was very polite and patient. Best experience I have had at a dealership in Asheville.

Danyel Sherlin

Brig was a great help and definitely appreciated all his work on getting us the car we wanted. Thank you Brig Lentz

Jeffrey Stanford

Christina Walker was awesome! She made my entire experience buying my new jeep so easy and very accommodating! I highly recommend going to Christina for your next car purchase! Tell her Brittany and Jeff Stanford sent you :) THANKS CHRISTINA!!

I Care

Our sales rep Shane went above and beyond to make our deal happen. After an exhausting search we found a car that fit our safety criteria and the tight budget. Shane was quick to respond and answer all our questions I highly recommend asking for Shane - he’ll take car of you and do his honest best to get you in the car you need.

Jerome Goings

My experience and interactions with the Chrysler sales team were great. Gage, our rep, was very transparent and honest throughout the process and an overall good dude. There were some manufacturing holdups from Chrysler and the Fields team was able to help keep us informed to the best of their ability.

James Hoy

I feel the the service I had was top notch. I feel that everyone did a phenomenal job. Great customer service all the way. Thank you.

Austin Nair

Brought my Pacifica in because EGR cooler busted and was having transmission issues. My service advisor Betty was very helpful and called with updates of what was going on had my vehicle in and out

amberledbetter jones

I called Fields after a bad experience at another loca jeep dealer. Curt answered the phone and from the beginning us up front and honest with me about everything. When I arrived at the dealership he had the car I was interested in pulled up front and waiting on me for my test drive. From there the process was seemless and I couldn't be happier. My best advice is don't bother shopping around Curt Brown and Kelly Rocks at fields are the best to deal with. Thank you putting me in my new jeep.

richard cooper

The service department representative worked with me to take care of my car problem in a timely manor. My official appointment was scheduled for two weeks out but he was able to make it happen much sooner, thanks Jax.

Whitney Michelle

Bought my dream vehicle from Fields. Nicholas Lewis was my salesman. Great and easy to work with. They were the only ones willing to work with me on the vehicle i wanted. I drove almost 2 hours to see the car and they took care of me completely on it. Would definitely recommend giving them a shot when buying a vehicle.

Philip Allen

Came in for a 5,000 mile oil change and tire rotation. As soon as I pulled in I was greeted with a smile from a bubbly service writer named Sam. I was then directed to a beautiful, quite waiting area with complimentary snacks and water where I was told someone would let me know when my vehicle was ready. Before I knew it Sam greeted me with my paperwork which showed all services done to my Jeep Cherokee as well as a detailed list of everything that was checked. Who knew that changing your oil could be fun. Sam as well as the entire service department is as good as they get. Keep up the smiles and great customer service.

Merle Beck

Found a used car on their website. Sent an inquiry and they responded quickly. I worked with James the salesman who had taken the car in on a trade. James was very professional, helpful, and thorough. A great experience.

Wendy Morris

Great Service! Thank you so much to Samantha & team at Fields!!! I will see you next time!!! Service was fast & reliable. I own a 2022 Jeep Wrangler & also bought from Fields. Great Service all around!

Todd Estes

First Time visitor to Fields CDJR, as I have just moved to Asheville. I came in as a walk in later in the day. Samantha was great! She greeted me promptly, went over the services needed accurately, contacted me face to face regarding additional services needed, and kept me informed along the way. Thank you and I will be back, Jeepintoad!

Howard Losey

Amazing customer service from the team at Fields Auto Group in Asheville,NC. Special thanks to Shane King for working with and helping me through the process.

Bearded Biologist

I was baffled to find a dealer service center that actually took the time to make sure I was satisfied with the job they did. Everyone I dealt with was polite and were willing to do extra work to make sure my experience was pleasurable.

Barry Wilcox

Working with Gage ordering a new Gladiator was a pleasure. Absolutely no pressure through several visits before deciding to order. Good communication through process. Price that I was satisfied with.

Half Chink

Joseph was great helped me find a car I loved (Challenger T/A 6 speed) and they pulled off the impossible. They got a deal made with me having a below 500 credit score. Not sure how they managed to get Chrysler to do do it but they did. Intrest rate is crazy high but that's on me not them. I use to sell cars so I can spot when dealers try to pull something shady and I never got that feeling. 100% recommended from me. Next time when I get my credit up I'm coming from that Hellcat Redeye.

Robert White

I experianced a very knowledgable service person in working with Kyle. This dealership was slammed with work and he still got me in ahead of my expected wait time, kept me updated on what was going on and was a pleasure to deal with.

Gene Tarver

Super happy with the friendliness, professionalism, and quality of the service. From the time drove up with a battery problem to the time I left, it was all pleasant. Thanks for a job well done.

mike howe

Most dealerships you walk into you are waiting for someone to hound you even if you are working with someone already. Well this place is not that. Everyone I encountered there where very pleasant. I had an appointment with Christina and she went above and beyond to make the deal work. I came in with a hard deal and my mind set on numbers. She and her GM did a great job assisting me and coming close to what I was trying to accomplish. If you are in the market for a new or used vehicle, I’d definitely say it’s worth the drive if you are out of town or close by. Thank you again for all that you did. Pleasure working with you Christina and your team.

Ash Reed

I worked with Jewel and her team while buying my new Dodge Challenger. They supplied a customer centric experience, from helping me find the car for me to financing and even post purchase follow-up. They provide a very non-pressure environment to make an educated decision on my purchase and gave me a fair trade value. I will return to them for future purchases. Richard

Tyquez Francis

Hey I just wanted to thank donald Vincent for a great experience buying a car at fields Chrysler jeep dodge ram Asheville I will definitely come back to buy another car

Francia Lantz

Even tho it took longer than the anticipated time to repair a warranty part everyone was very nice and went out of their way to accommodate my requests. Life doesn’t always go the way you want but these guys were great! Thank you!

alexis rice

They were very friendly, quick, helped me get the best car in my budget and the best deal! Highly recommend

Dan Fairman

Troy Shaw was great to work with! He made the trade-in process extremely efficient and helped me get the best deal possible. I am sure everyone at Fields is good, but if you can, I recommend working with Troy.

Blaise Guzzardo

Very good and prompt service for oil change. Would have been a 5, but had an electrical problem and couldn’t get an appointment scheduled until 3 weeks out.

Tom Tomlinson

They are fast and efficient for oil changes and tire rotations. Reliable and accommodating when something more significant is needed. Betty, Marketta, and Kyle in service do a great job!

Curtis McCorsley

The staff were great. No loaner car for a week while getting a repair on my nine month old vehicle was not ideal.

Leslie McCreary

I would recommend other come work with Troy at Fields Automotive. He was a pleasure to work with and made the car buying experience quick and easy. He took the time to show me all of the features of my new car and has checked in with me to make sure I am completely satisfied. It was a great experience all around!! I absolutely love my new Jeep!!

Terumi Culmer

I had the best experience with Fields Chrysler Jeep of Asheville! Kelly and John provided superb customer service! I normally feel very uncomfortable with dealerships. However, Kelly Rock and John made my experience comforting and easy! They were very professional and their knowledgeable of the Sahara Jeep 4xe was top notch! The whole crew created a fantastic experience including Chris and Colin! I highly recommend going to them to purchase a car!! I love my jeep! Thanks so much, Kelly and John!!!

Angie Nicholson

Had a wonderful experience with Fields Chrysler. Salesman name was Gage he's was so helpful answered all my question went above an beyond to make sure my purchase went smoothly! He delivered my truck to me an went over all the details. Also Used car manager Chad made to buying process possible. Thank you Chad! Finance manager was very nice an helpful also. I love my truck an want to thank everyone at Field's who made the buying process a success. I strongly recommend buying from these guys they are great!

Ryan Hargis

This is the way buying a car should be. No games, no pressure, no overpriced extra stuff you don’t need. They went out and found the vehicle I wanted and made it happen.

Robert Benton

Courteous, professional, honest, cared about the customers needs, offered options. Met my expectations and I will return to this dealer for future service work.

Will Weintraub

It's an odd experience going into fields. The place is torn apart, furniture actually sits outside like an abandoned home, people are stuck in strange places with their desks, computer systems fail for hours at a time not allowing them to do work, Kyle my agent at the facility was very good but he's working under conditions that are not good for customer service. There's also a odd attitude from the people who greet you when you pull your car in, not real friendly and very directive. Kyle was fine but nothing went well on my two visits there. They'll get one more chance because they're the only ram facility in Asheville and I have to have a part exchange under warranty. Hopefully that experience will go better than my first two. That way I can leave a better review.

daddyoneI

Enjoyed the communication with Randy Perry and the transaction was rather seamless. Took a while to get paperwork all done the day of delivery but that was because Randy had 3 deliveries….success is a reality! Once we sat down to sign papers, all went well and quick! Appreciate the follow-up and will certainly check out Fields inventory for future purchases.

Sarah Peterson

From buying/leasing to servicing a vehicle Fields of Asheville has the best customer service. I will never go to another dealership because everyone on the sales team makes you feel like family and doesn’t pressure you into a purchase you don’t want to make. Both Adam and Casey have been tremendously helpful. They take their time to ensure you get what you want and need for the price range you can work with. I am on my second vehicle from Fields (recently upgraded) and every time I stop by, it doesn’t matter if it is sales, finance, or service- there’s someone who remembers you and wants to check in. Best service I have ever received. Highly recommend their team.

Lisa Webb

We had a great experience at Fields Jeep in Asheville. Troy Shaw went above and beyond to help us find the perfect Jeep for our family. It was a pleasure to work with him. His patience with us and the two kids we had in tow, was greatly appreciated. They really liked the snack bar! We also worked with Nathan Hardin and Chris Jordan. They made the negotiation process and final signing quick and painless. Everyone answered all questions we had and were considerate of our time. Hands down, the best car buying experience we have ever had. Fields Jeep has earned our business and we will definetly return for future purchases.

Dylan Jackson

Best car buying experience I’ve had so far. The team over at Fields was extremely patient helping me find the perfect truck and was helpful during the entire process going above and beyond to get everything set up. Joe was great and did an excellent job making sure everything was perfect. He even took the time to thoroughly go through everything with me and make sure the truck was set up exactly how I wanted it. Great experience and I’ll be going to fields for years to come.

Amanda Noblitt

Casey made buying my new Jeep super easy and quick! My family and I would definitely recommend going through him!

HuckMS

We recently purchased a vehicle from Fields and have to say that it was smooth experience. Our salesman Kevin was fantastic. From the moment we stepped onto the lot he made it a no pressure environment. His work ethic and helpfulness even extended beyond the sale ready to answer any lingering questions/concerns. We will definitely be back when the time comes to purchase another vehicle!

Lisa Griffis Tasse

Traveling from South FLA and had my 2018 Wrangler JL’s 1st oil change & Service last week here. Called and talked to Russell and he was very helpful. Arrived to be greeted and taken care of by Dillon who explained their Express Service. I also made an appointment for a recall on the Cruise Control which was not available until today. Today, I’m getting the recall fixed and had the same pleasurable greeting by all employees I encountered. Russell & Dillon were attentive and quick. Don & the other gentleman in The Parts Dept were also helpful when I asked about OEM accessories for the new 2018 JL. Thank you all for being personable. It’s something we lack in So Fla since we left there.

Rick Florez

Had a great experience at Fields! I needed a part replaced that had to be ordered, and Jax in the Service Department kept me in the loop the whole time. On the day of my car's service, everything went very smoothly, and I got the call to pick up my car even earlier than expected. I will definitely take care of all my servicing needs at Fields, and highly recommend them to others! Thank you guys!

Paul Cassano

I had my best car buying experience ever working with Fields. Ask for Brian Bulis to experience the same! Also, had my first service done...excellent customer service from Tyler.

John McMican

My experience with Caleb at Fields Chrysler Jeep was great throughout the entire process. Communication was clear and timely with all aspects of the purchase. Every effort was made to have the vehicle and paperwork ready prior to my arrival. This reduced the transaction time significantly. They were very knowledgeable and made the experience simple and painless. I would highly recommend this dealership.

Dodie King

We were under severe time constraints and Randy was very sensitive and assisted in accommodating us. He was very helpful on my initial call and had vans ready for us when we arrived. I have been buying cars for many years and this experience was excellent.

Michael Macht

Service department needs work. I brought my truck in for tires and they installed ones with the wrong load rating. That caused a tire to blow out inflicting about $1800 with of damage. They swapped out two of the four tires but won't pay for the body damage they caused. 6/10/18 - We're getting there. They've sent some money for the replacement cost of the tires but continue to fail to restore the vehicle back to its original condition. I've had to file a small claims lawsuit.

Serena Singh

Caleb was great, super helpful. Probably the smoothest car buying experience I've ever had. Couldn't be happier with my new Renegade.

Dan Collins

She was the best service rep I have ever dealt with, primarily because she was very friendly but also CARED about why I was there. Very professional!

Kaitlyn Escobar

Was the easiest car buying experience I’ve had yet everyone is friendly and very helpful throughout the whole process.

Chad Gray

My first time in a remote transaction. Curt was helpful in scheduling and making delivery of the vehicle. Easy process.

Amy Walker

I have always had a suburb experience at fields. Ray has always helped me through the process of servicing my vehicle with kindness and good direction,

Todd Boland

Ray got me checked in for service on my Jeep immediately. He asked and made sure he addressed the reasons for my visit and confirmed the services they would perform. He showed me to the waiting area and within an hour he came back to get me as my Jeep service was complete. The service and experience was great! Thanks, Ray!!

Sarah Judson

I had a very positive experience with all aspects of purchasing my vehicle. Absolutely recommend!

John Worrell

Jerry was awesome to work with he kept me informed of any changes or needs to get my vehicle repaired

Jamie Sokol

This is my first Jeep purchase and Christina was wonderful to work with. We live in a different state and she made it as easy as could be to get everything taken care of.

Michelle Johnso

I would like to express my gratitude to Christina! From the moment we walked into the dealership Christina was knowledgeable, educated about the Jeep. She was courteous and went above and beyond through the entire experience! Let me just say, anyone who goes to Fields Chrysler Jeep Dodge and wants a superb sales experience... Ask for Christina! ❤️

Eddie Maynor

This was our family’s second vehicle purchase from Field’s Dealership. Top notch customer service. We love working with Randy Perry and sales consultant, Brian Bullis.

Thomas Love

Christina is an Amazing help! She’s not pushy, and is super patient. She’s has a great energy and is a go-getter who genuinely wants to make sure you get what makes you happy.

Philip Stahel

James Webber is a world-class sales professional at Fields Auto Group in Ashville. I purchased a Jeep Wrangler Unlimited Sahara 2021 this week and he made the sale easy and streamlined in all aspects. I would recommend James as a sales rep to anyone interested in buying a car in a highly professional and customer-oriented environment.

Rachel Smith

After talking with Caleb about a specific car, he made sure I was already approved for financing before I even got there to test drive the car. It was a quick and easy process. And nate in finance went over all my options and even gave me time to talk it over with my husband without any pressure. Definitely made car buying easy and stress free. No pressure or guilt tripping you into buying a car like other dealers have done. Would recommend this dealership.

Gary Shirley

The mirror was replaced quickly and accurately. The drinks and snacks in the waiting area was a thoughtful gesture.

hugh etheredge

Recently purchased a 2009 Toyota Corolla from Field’s Automotive.. Joe Del Vecchio, salesperson, allowed me to test drive for a considerable time until I felt comfortable with the vehicle. I never felt coerced in any manner to purchase the vehicle. The overall process was smooth and didn’t overwhelm. Communication was friendly, relaxed and personable. I wouldn’t hesitate to buy or recommend this dealership.

Gary Cagle

Found a great car , test drove it and traded my car . Sales person and staff at Fields Chrysler were courteous and professional. Had no problems at all and very pleased with our vehicle.

M R. T.

My Wife and I had a wonderful experience with the dealership. They are very professional and not pushy. They treated us with respect and made us feel good about the vehicle we purchased. The whole time we weren’t pressured, Gage was very courteous, gave us options and have meet our needs. Wife and I will most definitely return for our next vehicle in the future. We found a good vehicle and a wonderful dealership. Thank you Gage at Fields CDJR.

Frank Grant

Service went great. In and out in less than an hour for oil change and tire rotation. Also, checked and found cabin air filter needed replacing. Staff is great to work with.

Shannon Ballew

Joseph did a great job helping my sister in law find the perfect car! This was her first big purchase so it was exciting and I wanted everything to be easy for her and he made sure it was! And even though the car is already sold to her he still keeps in touch

Jye Littlejohn

My whole car buying process experience was a breeze. And Dalton who was my salesman was great!

Chaz B.

I'll start by saying that Erik in the service department is top notch!! He took my issues and ran with them to get everything within his immediate power resolved. Never gave me any pushback and actually made me feel like my issues were his issues. Excellent service Erik! Keep it up!

Joann Wight

I am very satisfied with Fields. I take my Jeep Renegade there for problems and for routine maintenance. Ray or Eric usually take care of me.. They are respectful kind and helpful.I wouldnt go anywhere else given a choice Everyone at the dealership is very friendly.

Serena Cannon

Great customer service and very helpful staff. The parts department was knowledgeable and helped me get what I needed. 10/10 would recommend

Alexa Bazley

Erik in the Service Dept was great! I had a blown tire and showed up with my van (on a tow truck) right at closing time and Erik welcomed me in, stayed late, and got me checked in. Mike in parts was also great - he ordered the specific tire and got it asap. We had a great experience!

Maria Roberts

Felt like I was given a good price, and they went the extra mile to make sure I was happy with the car. Fields also had a crew do some touch up painting for me as well. Very happy with the customer service from my sales specialist, Kevin Garces. Would highly recommend Fields for a used car purchase!

Tim Lindeman

My wife and I decided to buy a vehicle, and we were well prepared. We knew what we wanted after researching cars, and were pre-approved for a loan. Our sales rep understood, provided that the test drive went well, that we were doing business that day. The paperwork process was smooth, and the business office was able to find a competitive rate on our car loan.

Samantha Kappalman

John made it super easy for me to order my 2021 Challenger. With the chip shortage, I wasn’t sure what would happen, but John said it would take 6-8 weeks and he was right on the money. John and the whole Fields Dodge team made sure I was kept in the loop on the status of my build and worked to keep us feeling secure and comfortable. The final purchase went smooth as can be as a result of the previous work they put in. They didn’t beat around the bush or spend hours going back and forth. No games made this car-buying experience a breeze and stress free. Thanks John Merrill and Fields Dodge!

Julie Patton

Had a great experience buying my first car from a dealership. Tony and Charles were extremely helpful and made the process easy. Car shopping can be a stressful task they made it as smooth as possible. I love my new jeep!

Nancy Booth

If you are looking for a good car or truck go see Christina she will work hard to get you in the vehicle you want I can't thank her enough for working hard for us to get my son a 2022 Chrysler 300

Charles Moore

They are great and honest at Fields service. I have a Jeep Cherokee I bought there 6 years ago, and it has 160,000 miles and never a problem. They are through, but dont up sell you like most do. If they say you need it, you do. And the buy 3 get 1 free on tires when they run that promo, you wont find a better price.

Ashlea King

Betty was very helpful and got back to me quickly with information regarding my vehicle.

Tracy Thatcher

Randy Perry was a great salesperson at Fields. He was a joy to work with. I purchased a wonderful car that I absolutely love. The process went smooth. Randy answered all my questions. I will definatley deal with this place again.

Fred Conrad

I had a wonderful car purchase experience at Fields Chrysler Jeep Ram Asheville. After an online inquiry, Curt Brown was very responsive reaching out to me, even with the oncoming snowstorm! I explained to Curt what I needed for my trade-in to purchase a Jeep Wrangler. Curt went above and beyond providing me the information I needed as well as being respectful of my time. When I visited the dealership to finalize the deal, Curt continued to show a high level of professionalism as well as being extremely thorough with all the steps involved. Kelly, a team member of Curt’s, was also extremely helpful in keeping continuity with the entire process, making sure I was comfortable ,and assuring the mechanics of the process were moving as directed, Curt did an amazing job reviewing the functionality and operations of the Wrangle. I was surprised the team even made sure the jeep had a final detail even though it was raining. I would recommend Fields, Curt, Kelly and the entire team that made my purchase effortless!

Miranda McKenna

Caleb was an awesome salesman. Another salesman Kevin started the process on this purchase but had to leave town and Caleb took over the paperwork. Caleb did an awesome job and helped us get in and out quickly. Taylor in finance explained everything quickly and also helped us get out the door. My son-in-law and daughter got a beautiful Chrysler Pacifica. They are so pleased. We are so pleased with the professional and courteous way they handled the sell. I’m still amazed by the speed of the whole process.

Rusty Olson

Wow!! To say our new Wagoneer has exceeded our expectations would be a gross understatement! Jeep has a winner here, and it all starts with Fields! From the day we placed our order, we had been kept up to date with it’s status along the way. The day it hit the dealership we got a photo, and Chris stayed in touch until the handover to Joseph for a remarkable delivery experience. Kevin the finance director also made that step most comfortable in explaining our options in a low pressure manner. Thanks to the whole staff, what a great experience! Now that we've had a couple services completed, a big shout out to Mark and Jax. They've made service seamless and made available a new Wagoneer loaner. Looking now at possibly trading for the new "L" !!

tyler tadlock

This is my second purchase i have made at Skyland Auto, and both times I felt taken care of. I was unexpectedly in the market for a new jeep due to my '12 patriot being wrecked. I was focused on getting a used Jeep Cherokee. I decided one day to start taking a look while my car was still being worked on. Enter Jewel, who listened to my needs as a healthcare worker, a nursing student, and dog dad. She immediately honed in on the fact that there was a better option for me - The Jeep Renegade. I wasn't sure about it, until she convinced me to "just give it a look." I immediately fell in love. She understood I couldn't make the leap yet. She patiently waited 3 weeks. After getting my defiled Patriot back, I contacted Jewel and she was on it... I should also note, she even took the time for a second visit when I brought my partner to come see and test drive the care (she didn't make us feel like her time was being wasted when she could be with another customer!) Jewel knew what I wanted, what I needed, and what I didn't need, and she stuck to it. Enter now Dwayne, the sales manager. After a very busy day, Dwayne and Jewel stayed past the time the dealer closed to narrow down the exact car for me. They found one out of state, and Dwayne made a promise that he would get it there that weekend. A couple of days later, Jewel reached out to let me know the car would be there. I arrived that Saturday to get my car... completely excited like a 5-year old going to Disney! Jewel made the magic happen and started the process! I'm pretty sure she was just as excited as I was! Now enter Ryan, the Finance manager. Not once did I feel like he was trying to push me into unnecessary "add-ons." In fact, Ryan spent half of the time in his office calling loan companies, fighting to get me a better interest rate, and skipped over the stuff he knew I wouldn't need or want. . Ryan has a genuine interest in getting to know his customer's, and he actually cares. They made magic happen today. They got in into a vehicle that I really didn't think I could ever afford while I'm in Nursing school - not only can I afford my 2018 Renegade, but I love it! Thank you guys for taking care of me, and ensuring I got into a vehicle is not only FUN but safe! I will be bringing my mom up from Charlotte in the Spring so she can buy a car from Jewel, Dwayne and Ryan. Ok - im done babbling out of excitement! PS - it should be noted, Jewel is the ONLY sales person I have ever hugged!

Nicolette London

The Staff at Fields Service are all amazing and will make sure you get everything done that you need to make your vehicle working in perfect condition. Thank you to Judah and Marketta! YOU GUYS ARE THE BEST!!!

Maryann Engmark

Amazing hometown experience! Wouldn't think of going anywhere else for trusted sales and quality service. Go see Joseph, Chad, Kevin, and Brandon for any car/ truck related purchases. Two 4x4 Ram trucks traded in one day? Impressive! We didn't even mind spending the day working this deal. How many of y'all can say that about your dealership? God is good and these are your people. Stop and say hi! You can thank us later, next time your in Virginia.

Nicole Dixon

I appreciate the convenience of the express service with no appointment necessary! Samantha was professional and pleasant.

Dustin Clements

Excellent service and communication. Kyle was my service provider and he fixed the problem that my other shop couldn't do anything about! And he did so in a timely manner and I had my vehicle back right on the day I asked them if they could have it done for me! Five Stars!

Paul Rudolph

What else could I say about this location other than above and beyond excellence. Erik, sir my vacation would have been ruined if I'd not had you save me that day. To the entire staff that stepped up to get my Jeep back on the road asap, thank you just isn't good enough. I will never forget the kindness I was shown here and I can only hope that I'll be able to pay that forward soon. God bless all of you!!!❤❤❤🙌🙌

Richard Hurley

Could not ask for a better buying experience! This vehicle was the second one I have bought working with Tony Sellers, who goes out of his way to provide excellent customer service. He even came in on his day off to assist with closing the deal. His associates were also extremely helpful with a no pressure philosophy. Fields is a classy dealership which employs a quality staff!

barry cole

We had a wonderful experience purchasing a new car from Fields Jeep. We worked with a tremendously capable team of professionals who worked hard to continuously move the process forward. James Webber helped us find the right vehicle and made the shopping experience easy and enjoyable.

Gardner Steele

Easy to work with, great experience. Our trade in was a 2018 Jeep Wrangler Sahara and we left with a 2020 Jeep wrangler 2 door and a Gladiator overland couldn't be happier with our decision to use Feilds.

Debbie Medina

I went in for a recall, and was very pleased with the service given. Michael kept me up-to-date from the time I waited for my shuttle ride to picking up my Jeep. Everyone wore masks, during COVID-19 and followed the CDC recommendations of social distancing. One thing I really appreciated was that there was no insisting on getting other much needed repairs done. I was notified of the safety hazard in one area, and advised to have it taken care of either by them or take it elsewhere, but it needed to get fixed. That's the kind customer service that deserves praise.

Lauri Pixley

Martha Goebel and Glen Gasbarrow were wonderful to work with and made the process run smoothly. Never is buying a car "FAST" but it was painless and fun. Thank you so much for my beautiful new GLC300 Mercedes Benz. - Lauri

Bunnie Blue

The services are great. But I got to wait almost 3 weeks, before they can work on my truck.

Mondo Ray

Professional, courteous, great team effort, attentive to our specific needs, willingness to give time for decision making, with spectacular endurance and patience finding us the perfect vehicle.

Al Petteway

Gerry went out of his way to get my car looked at and serviced as soon as possible since I had to wait for it.

patricia rose

My husband and I both had our jeeps develop issues within a week of one another. Kyle, our service advisor was extremely helpful & knowledgeable. Kyle spoke at length on the phone, looked up our warranties and explained them. When we arrived we were in a loaner car (a/c running, pulled into the bay) and out the door in 15 minutes. Kyle continued to communicate with us throughout the entire process. Calling to let us know findings, warranty coverage and parts ordered & estimated ship dates & repair. I purchased my Jeep Cherokee at Field's several years ago and my service has always been exceptional. Also, Hats off to Leah & Miya who are always helpful on the phone & with the paperwork! I must not forget the people behind the curtain. The mechanics (don't have their names), thank you for all your exceptional work!

Kim Sanders

Great customer service from Shane, will definitely send my friends and family over! Thanks!

Sherri Callender

Erik Kleinknecht was a life saver in the Service Department!!! I am from PA and my 2021 Jeep Wrangler broke down in NC. He was kind enough to get it in quick so that I could get to my vacation that was planned. BEST CUSTOMER SERVICE in a long time. Buy a vehicle there, they will take care of you.

Kent Thompson

Thank you for fixing my Jeep and figuring out all the crazy noises it was making. It's running great again thanks to your wonderful staff and mechanics.

Erica DiChiaro

Jax was an honest person to work with. Hard to find places that are trustworthy and I really appreciated it especially when dealing with my campervan. I've come across a lot of dishonest mechanics in my travels. I just moved to this area and will return to this garage for any future needs done to camper. Thank you!

Erika McLaughlin

Judah was very professional and prompt. He kept me in the loop and communicated frequently about recommendations in regards to extra service needs for my vehicle.

Kathy Wrenn

Christina Walker was extremely helpful in pairing my phone to my car, She was not my sales rep but overheard my frustration and immediately came over to help. Thank you.

Richmond Harwood

I purchased a Jeep two days ago. The process was simple and smooth. Christina was the sales rep helping me and she put my mind at ease. She listens and makes things happen. Highly recommend her and Fields Jeep.

Joel M

Outstanding customer service from Kyle! Thank you for taking such great care of me/my car.

Gary Brace

A truly easy and “crisp” experience with JR, Chad and Greg at Fields. I test drove two vehicles and while I was out on the test drives, they had worked up a trade in value for my existing car. I looked at other brands of cars a few days after my initial visit to the dealership, and came back to the first Jeep that I had been interested in at Fields. very professional salespeople. The closing process was as quick as I have experienced. Thanks for the great job JR, Chad and Greg!

Willie Romero

The service department was fast. They always are very kind and take good care of our Jeep.

Heather Renae

Highly recommend working with Adam Rice for any of your truck needs (or otherwise, I'm sure he won't mind.) He was so easy to talk to and made the process way less painful than I've experienced previously. I actually enjoyed my time throughout the purchase which is something I never thought I'd say!

CAE PTO

Our family had very specific desire for our next family car! We contacted Curt Brown knowing him to be trustworthy after he helped us find a truck several months earlier! Everyone was so helpful and friendly! The dealership is super nice and clean. Everyone followed the mask guidelines. They got us where we wanted to be price wise and traded in our car for above what we were thinking! They can make things happen here!!!! If you’re thinking of making a step towards your next car- our family would highly recommend Fields!

Gary Stevens

Christina was a very nice and knowledgeable salesperson. She made the process easy and pleasant. The car was a perfect fit and Christina even let me test drive home to show my wife! Please thank her for me.

Tom Fife

Ray immediately signed me in upon arrival and asked me what I needed. I told him that I needed an oil change with synthetic oil. While in the waiting room he advised me that the battery needed changing due to low charge. I was on my way home within the hour. At home I looked at the bill and realized that the oil listed was not synthetic oil so I called Ray and he assured me that it was a mistake in the billing office. I then called the service manager who checked on it with Ray calling us back stating that it had been typed in wrong on the bill. Ray was very courteous.

Pat Ruth

Arrived for unscheduled (but due) oil change/tire rotation on Jeep Wrangler. Was checked in immediately, advised would verify what service was due and given approximate wait time then escorted to waiting area. I received a text message from the technician (Ray) during that time giving me access to him if I had any questions or concerns. Service was completed quickly and Ray reminded me of what services remained on my contract and when they would expire. Visit was at a clean and CDC compliant Jeep dealership. Personnel and technician was personable and professional.

Autumn Bailey

Just bought two 2021 jeeps from curt and Kelly. These two got us into the perfect jeeps and really help us out. They wasn't like most dealers they listen to you for your needs and wants and didn't push us into anything that we wasn't comfortable with and respected us. I recommend them both 100% if your looking for your next vehicle.

Serenity Allen

I was referred to Casey, by another very satisfied customer. Considering I have worked for Chrysler in sales and finance for years, meaning I know the ins-and-outs of the process, I was prepared for the game. However, from the very second I met Casey, he was kind, considerate, and very straightforward. I was in a very difficult position with a previous car, but Casey was always very patient with all of my questions and worked with me tirelessly until we were able to come to a deal. And surprise surprise, I found the sales manager, and finance manager to also be very considerate and straightforward. From start to finish, the team at Fields Chrysler made the car buying experience actually enjoyable. I have already begun to refer others to Casey. He also really enjoys working with veterans. I recommend, if you are in the market for a top quality vehicle and would like the process to be as pleasant as possible, go to Fields first.

Josh

I had a great experience and I want to share it with everyone. I have been trying to get a car for a long time and I have a lower credit score and have never had any luck. Even with a co-signer, I had lost hope and gave up. Recently my fiancé, with a 600 credit score, talked me into trying again with her as a co-signer so I did and to my surprise we got approved. Keep in my my credit score is around 560 and hers is only a 600 we were able to get approved for a $21,000 car with only 500 down! It was a wonderful experience and our salesmen Chris was amazing. Super nice and patient throughout the whole process. I highly recommend coming here, especially if you have questionable credit this is the place to go!

PamnDave Michael

We just bought a new Grand Cherokee from this dealer and Chad Mock was the sales person we worked with. I must say it was the best experience we have ever had with zero pressure, all questions answered and totally product knowledgeable. We intended to just look at a used vehicle and not buy that day but Chad showed us how we could do better for virtually the same cost. Chad was most honest with all aspects of our purchase. Next, we would like to commend Frankie for his excellent work on the financial side. He was also most knowledgeable and made the paper signing experience understandable and as brief as one could expect. These two men were a credit to their profession!!!

J

Ive had exceptional experiences with 3 car purchases at Fields. Team Chad and JR are 💯 customer focused. Each and every step in the process has been met with diligence and professionalism. Even the smallest of issues have been addressed and follow up has been made right. At fields, I know that I am purchasing a quality vehicle. For one to look forward to going to a dealership speaks volumes. Also, I’ve had all my vehicles serviced at Fields and had nothing but superior interaction from Daryl and the service team. 3 Mercedes later and I would never place my trust in another dealership to the extent I do Fields.

Ard-Jan Barnas

Needed a used car for my daughter and Gage was super helpful with a no-pressure attitude. He let us take the car to get some lunch so we had time to test drive it. He stayed after hours to make sure everything got finalized okay. Unfortunately, after 2 days owning the car it wouldn't start, but he was helpful in getting the problem diagnosed and fixed. Excellent service!

Anthony Principe

Taylor, my service representative did a good job and so did the rest of the service department

Hillary Oleszak

Rebekah at Mazda is an excellent Service Advisor. Straight forward and gets the job done right the first time. Will be back for more service in the near future.

Nancy Storm

Took a little longer than I expected to complete the work. I did appreciate that they were able to get it done in one day, and we didn't have to leave it. The service tech Kyle was much better than the last one I incounterd there. But it could have been the previous owner back then I'm not sure. Kyle also gave me some helpful information.

Kevin White

Wonderful experience all the way around- Brian was incredibly personable and walked me through each step of the process making it seamless. He made sure to keep me informed about the car I was after even through the holiday season. Highly recommend!!

Deas Nealy

Did a good job on my annual service. I would suggest they work a little harder at actually starting work on your car when you have an appointment. I left mine but they did not actually finish until late in the afternoon.

David Walenga

Thank you service department for your going over and above, making it a perfect experience. Being in Ashville for only a few days and having a service concern I called early in the afternoon and was told to drive right in. My Jeep was immediately taken to the quick serve area analyzed as being go to go and we were on the way within 30 minutes. Being over 70 years old it’s a true statement when I say this was the best Automobile experience I’ve ever had. Thank you Ray Martinez and the rest of the service team.

Thomas Cole

Gerald and the whole crew were fast and efficient. Very happy with my Ram and your service department. Gerald explained the whole process and what would happen. Went very smoothly.

Xamul Vang

Dealership looks older, but it's fairly clean on the inside. Staff were friendly and quick to attend to us as we walked through the door. We worked with Phil to get us a deal on a used minivan. He was great to work with. Very friendly, easy going, and even keel. No high pressure sales tactics. He gave the usual salesman pitches, but let us do most of the talking. We were able to get the deal we wanted after a few counter offers. The rest of the buying process was smooth. No comments on service department, but we haven't had to use it, so that reflects well on the used car sales department. So far the van is doing well, minus a few typical used car rattles and squeaks. We're very satisfied with our purchase. I would go back here again if I had a need for another car.

Laura Peterson

I found the Jeep I wanted online, I then inquired about it and was contacted by Joe Belcher who suggested I come in person to look at it. When I arrived, he had the car running and ready to drive. Of course I loved it, and told him what I needed for my financial situation. He not only made sure I got the car I wanted, the offer was better than I ever expected!! Being a single mother, I was a little hesitant about being taken seriously, but I was pleasantly surprised at how I was treated. It was truly one of the best car buying experiences I ever had. I highly recommend this dealership, and make sure you ask for Joe. You won’t be disappointed.

Mike Lipinski

Gerald was extremely professional, courteous and straightforward. I very much appreciate his service.

Philip Dennard

Kelly was very good. She listened to our wants and needs and showed us options for both. She kept us informed, throughout the entire process. Fields sent emails through entire process. No pressure and very professional. Would recommend to everyone. Extremely HAPPY. Thanks. Kelly and Fields CJDRM

Doug Nielsen

Wonderful experience. Gone are the days of looking for a used car by driving from lot to lot in your hometown hoping to find what you want. My daughter spent the summer sending us link after link of Jeep Renegades. Looking for just the right one. To our surprise, the "right one" appeared but it was 5 hours away. Being that is was even more than the "right one", I contacted them via email first, then voice, getting questions answered. On Friday evening, we decided to go ahead and try to make it a day trip, leaving very early. My biggest concern was making the drive and it not being available. The salesperson assured me that it was held for us. We arrive with him waiting, communicating while we were on the road. Everyone we met and worked with at Fields was wonderful and welcoming. The deal was completed and we drove home in the same day. It was a long day but a fabulous experience made easy by Fields and all of the staff. Recommended no matter where you live.

Stephanie Banks

I had a wonderful experience at Field’s. My salesmen Brain was very helpful and honest. He help me get into a car I am lovely more each day. He was great salesman.

Penny Morton

Always prompt and informative. Professional from start to finish. Fields in ASHEVILLE recognizes how people want and need to be treated when it comes to their reliability of transportation—whether it’s driving for work or pleasure. Top Notch customer service.

robb s

Brian was very professional, I was treated very well & fairly. No gimmicks! Was in/out quickly. Vehicle was as advertised, no surprises. I would definitely recommend them & will check with them in the future!

Sarah Couture

Joseph was awesome and really easy to work with. I got a wonderful car at a great price, and felt good about the process. It was way less painful than most car shopping. In and out in a few hours, and no haggling or hidden costs, etc. We had our newborn with us, and still felt easy!

Rick Friedman

My intent was to just get an Express oil change and tire rotation. Ray, my service advisor reported back to me with a thorough vehicle inspection (all was good) as well. I feel as though my car was treated well and so was I. I’ll be back in time for my next service. Thank you Ray

Daniel Angulo

Randy is a good car salesman highly recommended. Definitely will go back on my next vehicle. Randy I just want to tell you thank you so much for helping me on my new truck.

Sam C

I had to have my Jeep towed to the dealership for a broken belt. Jax took great care of us and got us in two days later. The alternator pulley broke and the belt snaped. They over night the part to get me fix very quickly.

Teresa King

Great customer service. Tony was very helpful throughout the entire process.

jennifer bremerman

I have nothing but good things to say about my experience at Fields! I live in Johnson City and I found my dream car online at fields in Asheville. Set up an appointment with JR to come over and test drive. This guy is super nice and there was never any pressure at any time to buy a car from him. He treated my husband and I like friends instead of like a Salesman. I ended up buying my car from him and had to take it back a few weeks later to have some touch-up paint for a few scuffs. They gave me a 2020 Mercedes SUV to drive for the day. This dealership went above and beyond anything I could have expected. If you're in the market to buy a car please go by this place and MAKE SURE you ask for JR! I was so happy to be able to give him my business. :-) and you will be too! Thank you Fields and thank you JR for a wonderful experience!!

hockey warehouse

FANTASTIC experience with service department !! Michael Newman went above and beyond to help us. We were on vacation from Florida, 600+ miles from home, when the engine light came on and the Jeep began to run poorly. Michael was extremely helpful in guiding us to the dealership, and expedited the diagnosis / repair so we could get back on the road in the time we had available to our stay. What could have been a very bad situation if the vehicle was not repaired in time to leave, was avoided by Michael and his teams efforts. Definitely would recommend Michael, and the service team at Fields.

Brian Ericksen

Betty did an amazing job with my car! I'll be back for continued service.

Dale Rickman

Kelly and the other staff at Fields are great! The whole process was streamlined, and I got the car I've been looking for within a few hours. There was good transparency and detailed information was given, and all my many questions were answered. I would recommend anyone looking for a car to check them out, they have lots of brands and a large inventory. 10/10

Sandra Piazza

I love going to Fields Jeep of Asheville for all my Jeep service needs. They have always been very straight forward about what needs to be repaired. I have had many Service Advisors over the past few years but AJ Fernandez has by far been the best! He really knows his cars, he can almost always tell me what is wrong with my Jeep just by the weird noises I try to replicate. He always keeps me informed on what the technicians find and gives me a good timeline on when I can expect it to be ready. I work a TON and don't have much time off; AJ is great and has my car waiting for me when I come and pick it up so I can get in and out while I am running between jobs. I would highly recommend Fields to any Jeep, Dodge, RAM or Chrysler owner. Keep up the good work AJ.

Michelle Luker

Awesome I got my baby and I love it

Mykaela Bielecki

Kevin was amazing and made the process completely painless. Buying a car with a one year old is not an easy task but when you have someone as accommodating and understanding as him; it makes everything so much easier and enjoyable. If you find yourself needing a new car then go see Kevin!

Wes Wiseman

My experience with Skyland Automotive Mercedes was outstanding!! It was the easiest and most rewarding car buying experience I've ever had. The management team as well as the sales associate and the service department all made me feel like I was the most important customer. They made sure I understood my new vehicle as well as the paperwork I was signing. I have to say that I would definitely recommend this dealership to all my friends. A special thanks to Mr. Sellers, Skeeter, Darrel, and Sarah. I feel great to be a part of the Mercedes family at Skyland Automotive.

Tricia Blair

The G.O.A.T💪🏾💪🏾💪🏾 James service was excellent!!!!!! Great customer service and just a people’s person, 10/10👍🏾 …

Nicole Visione

Joseph was amazing to work with and speak to. I was leasing for the first time and had a bad experience with another dealership. He presented no buying pressure, took the time to help me understand all of the terms of the lease, and his main focus was making sure I felt comfortable. I will recommend and refer to anyone!

Joe Horton

Bought two vehicles in three days. Salesmen JR and Chad ate your GPS to guys. Everything from great customer service to respect. We started our search through Fields reaching out to Jason. He was instrumental in our positive buying experience. The whole transaction on both vehicles was seamless and no hassle. A special thanks to Frank as well for his help un bringing the numbers in our favor. Would highly recommend these fine people to anyone in the market looking for new and used vehicles. Thanks to all of you during this tough time and keeping your building clean and sanitized, keep yourselves healthy ! Joe and Jeannine Horton Greeneville, Tennessee

Joanne Varner

The salesman that sold my son his car, went above and beyond making dreams come true. The entire staff is so friendly. Highly recommend.

Misty Hensley

At a time when good service is hard to find you dont expect much. But the customer service these people have was amazing. They want above and beyond to make my day. A very big shout out to all of your for keeping it together!! Thanks.

Dawn Price

With some apprehension, I went to Skyland Mazda to inquire about leasing a Mazda 3. It's been a very long time since I've purchased/leased a new vehicle so I was a little nervous. I met Glen, my salesman, and he immediately made me feel ate ease, welcome and listened to what I wanted. He took a lot of time with me, and him and Dale came up with a plan to lease the car I wanted. I also spoke with Sam. They were are so friendly and helpful and didn't push me into anything. I left with information to ponder and came back the next morning to sign. Jan in the finance department did my paperwork and she too was so friendly and answered my questions. I also was helped through the insurance transition by Don, who made the switch very easy. This was the best car purchasing experience I have had! I want to thank everyone involved with helping me get into a much needed new car. I appreciate it and Skyland Mazda is a dealer I would recommend to anyone. Thanks again!

Ryan Titmas

They are super kind and helpful. From the sales team to the service dept everyone is honest, welcoming and kind to deal with. Got me a loaner car super fast. Although they couldn’t figure out the parking brake warning light issue I’m having. I’m worried because I only have a 3 month warranty on this 2016 certified preowned Jeep renegade I purchased from them. The renegades have known electrical issues and I am afraid I’ll be stuck with expensive repairs cause they can’t fix the issue before my warranty expires in 86 days.

Cyndee Fissell

I had the most amazing experience buying my new truck from here. Joesph Belcher was awesome!! He listened to my needs and got me what I needed. He was honest, caring, and a lot of fun! This was the BEST experience I've ever had buying a vehicle. The staff was exceptional and friendly from sales (Joesph) to finance (Mark Miller) to insurance personnel. They made me feel like family. I will never buy from another dealership again. Thanks to everyone at Skyland for making me one happy lady!! You guys are awesome!!

Robert Garrison

While traveling for a weekend trip to Asheville my 2001 Jeep Cherokee experienced some problems. After nursing it on in to Asheville late on a Friday afternoon, Fields Chrysler Jeep was the only shop capable of assisting me. I had to wait til Monday before getting it in but they were able to slip me in their full schedule and make the repairs. Special thanks to Deatra in the service department who personally diagnosed the caliper issue on the phone and worked my Jeep into their schedule for the repairs. Thanks again.

Sandi Childs

Very efficient service even though I didn't buy the truck there. The people were nice and the waiting lounge was roomy enough to social distance. Overall a good experience.

Michelle Thompson

What a enjoyable experience ! ! I bought a car two years ago from this dealership and after receiving great customer service then I returned to shop for another one. My review is more on the salesman Austin Mitchell. He greeted me with a smile and after discussing what I was looking for he walked me over to a Jeep. Before opening the door of the jeep he showed me things from the front bumper to the back bumper. I felt like he cared about my decision as much as i did. I didn't feel like he was just trying to make a deal. I've never experienced a salesman showing me as many features and taking time to really listen to what I was looking for.

Victor Mariano

Everything went smoothly even with the ongoing pandemic. My service advisor Kyle kept me informed through text messages throughout my visit. The waiting room and restrooms were very clean. Couple of observations that could have improved the experience. I had a 7:30 AM appointment. When I arrived someone had dropped off several brand new Dodge Chargers and parked them in front of both service bay doors. This left no room for service customers to park and the service advisors had to move them before they could get any vehicles in the door. Just made for a slow start to the morning. Also if you have a 7:30 appointment the mechanics don't start work till 8:00 so if you don't have a ride you will be waiting a half hour before work begins on your vehicle.

Kenneth Nunn

I bought a 2020 Jeep Wrangler 4 door from this dealer someone Installed a yellow sticker on the driver side rear vinyl window, they removed the sticker but it left the glue behind, I asked the sales man why they didn't remove the glue and he said don't worry it comes off easy, when I remove it using dawn wish washings soap, this is what Best Tops said to use it left a impression of the sticker melted in the vinyl, I talked to the sales guy and he said they would get a new one it cost over $400.00 and they took care of me, this is a great Dealership I would use this Dealership again.

Austin Mills

I ordered my '21 Wrangler with Kelly Rock earlier this year and flew in from Florida to take delivery. She kept me up to date on when it was to arrive, sent me pictures, and kept it out of harms way for a month before I could get there to pick it up. On the day my wife and I arrived, there was a massive wreck on the interstate and we could not get a ride service from the airport. Kelly jumped in her Jeep and drove 45 minutes each way to get us. Once we arrived, we hit a small speed bump with our insurance. Kelly got on the phone with State Farm and got everything sorted out. Curt Brown had our paperwork ready to sign, and we were off to explore NC with friends in our new Wrangler. Easy buying experience and a no-pressure approach to financing made this a very nice buying experience.

Steve Cook

Our salesperson, Casey was very pleasant to work with and did all he could to see that we understood all the elements of the buying process. He also saw to it that we had a fair knowledge of the electronic workings of the vehicle. He was also patient with us in teaching us how the car functions.

Sarah Jarvis

Brian is the best person to work with honest - detail oriented and friendly. I bought a car for my mother and he had all the answers to my questions! Thanks Brian ! We love our Volkswagen

Dani T.

Staff worked diligently to help resolve an ongoing issue with my Jeep.

Jordan Palmer

My husband and I walked into the dealership with a check in hand, ready to make a deal. Unfortunately, our numbers didn't match which was fine, however; I was told that I would be emailed and contacted with some other options of cars that we could take a look at and discuss some options. That was at least two weeks ago. I haven't gotten a phone call, follow up or even an email. We aren't in a rush to purchase a vehicle but I can honestly say, this was a pretty disappointing experience with Skyland. I've seen the commercials where they pride themselves on having a great reputation and being focused on great customer service... but this was not it. We were even considering talking with them about a different vehicle but at this point, they clearly don't need the business. Jewel did an excellent job on helping us and being patient with the buying process, but looking back, the whole experience in itself could've been a lot better. UPDATE 11/22/17: I called and spoke with Brian in the internet sales department to discuss a new car. He was incredibly helpful and very quick to respond. We worked out a deal via phone then I met later to get the paperwork started and met Javier as well. They were AWESOME. They had all the paperwork right then and there and kept offering to help us or give us anything we needed (I had my 6 month old daughter there) both were incredibly patient and extremely helpful. I bought the exact car that I wanted! This was a complete 180 from our previous experience. I would highly recommend Javier & Brian and I can honestly say that I am extremely happy with my purchase and their attentiveness. Thank you, Skyland!

Tori C

Working with the Fields team was an incredible experience. From my first conversation with Chris to the process of buying a Jeep Gladiator from Casey, this team proved that they know how to work together to put the customer first. The buying process was a breeze. They helped suggest options that would work for us and were patient as we chose between a few different vehicles. You can feel the positive energy between the team that works together and know that you are in good hands when you buy. Casey took the time to explain features and demonstrate how to use apps for the car, without being overwhelming. I highly recommend asking for Casey specifically. Thanks to Fields Jeep for treating my family so well!

William White

Joseph Belcher did a wonderful job guiding us through the process of buying a used car and trading in our own. He worked extra hard over the phone so that our time at the dealership was minimal by making sure we had all the right paperwork ready and waiting. That was especially appreciated as we drove an hour and a half to get there but it was all worth it. To top it all off we got a great recommendation for local food and hit up Juicy Lucy's after the sale was complete.

Abhishek Soma

We arrived at Skyland Automotive looking for a Mazda6 car. Glen Gasbarro not only helped us, but was very informative, kind, patient, and understanding. Our family seriously values customer service and Glen was truly top of the class. Normally we don't do reviews, but we felt as though Glen definitely deserved our feedback for his service. He helped us with the car, gave us great pricing, held the car for two weeks since my entire family was traveling for 2 straight weeks, and kept us constantly updated with the status of the car checking in with us to make sure everything was good. Even after two weeks of holding, Glen patiently helped us finalize the sweet deal and close. He had the car fully cleaned/washed and waiting for us. Whenever we had questions, Glen was more than happy to help and answer. If you ever visit Skyland Automotive to purchase/lease a car, make sure to ask for Glen!

William Whited

I had the best experience I have ever had in a car dealership. I got a very fair trade in value for my vehicle and got a great price on my new one. The people were very friendly especially my two salesman JR and Chad. They were both excellent.

Dean L

Had a very good buying experience at Fields Jeep. Kelly and Curt were super easy to work with. No pressure. Even found some discounts for me that I wasn't expecting. Drove away a happy customer.

William Vanderberg

James was an exceptional sales representative and a credit to Fields CDJR. He, along with his sales team, including Chris Jordan, made the entire process a fantastic experience.

John Walker

The Staff could not have been more courteous, friendly, efficient or concerned with the service of my 2010 Jeep Wrangler. I was, am, totally satisfied with the service and will continue to use them in the future. I arrived early, just before they opened at 7:30 am at the express lane. I was the second person in line. They roomy car immediately for a minor inspection and a required yearly NC Safety Check in order to receive my 2020-2021 license tag. I was in and out in 45 minutes.Thank you.

Caleb Craeton

They were willing to work with me and help me get the vehicle I wanted while keeping it within my budget. Also I feel like I should mention Joseph did a great job helping me get set up with my new Jeep Gladiator Willy’s! Would give them 6 stars if I could.

Dena Metzker

I would absolutely recommend Curt at Fields!! He and Kelly were amazing to work with! They made everything so easy and convenient and I will definitely recommend them to anyone looking for a vehicle! And I will definitely be back there in the future!

Karl Taylor

The folks at Skyland have been great! We have just recently bought a new truck and about a year ago a new Mazda unfortunately as things go today both vehicles had small issues. All of which were dealt with immediately and very professionally. We are greeted by name every time we walk in the door have been waited on immediately. They take the time to treat you as a person and not a number. The service guys have gone as far as staying after hours on a Friday evening to try and resolve a issue. I buy a new vehicle about every 2 years and the folks at Skyland have done the best job from sales to service after the sale of any dealer that I have dealt with. I have no complaints with these folks at all. I work in a service related industry and know how hard you have to work to keep the customer happy and feeling good about the process, these folks know how to do it right. GREAT JOB GUYS THANKS FOR ALL YOUR HARD WORK!!

John Griffin

We knew exactly what we wanted: a newer Jeep Cherokee Trailhawk to replace the one we owned. Fields didn't have it in stock, but we talked to the right guy. John Richardson is an absolute rockstar! John listened to what we wanted; offered a great price for our trade-in; found a vehicle at another dealership; and had our Jeep relocated to Fields within two days. JR was incredibly responsive throughout the entire process. JR clearly knows his stuff and enjoys doing it. Everyone at Fields was friendly and great to work with. I highly recommend this dealership!

Robert Hampton

A great experience working with Vin Parish at fields ,He was very helpful and knowledgeable, thanks

Thomas Wilson

Adam Rice is a true professional! He is able to quickly determine your needs and match them to several options that will do the job. I've never had a car salesman work so hard to find my perfect vehicle. We were able to find several trucks that met my criteria, and quickly got a to a great price. No hassle, no pressure. Great experience!

Erin Cahill

I’ve been going to fields for a few years now- I recently traded in my jeep renegade for a grand Cherokee so we could pull a camper. James Webber was by far the best car salesman I’ve ever encountered. I wasn’t even planning on buying a car that day but he made us feel so comfortable and was so easy to work with. He is not pushy, he is very patient and kind and we really appreciated his kindness and working with us. Im glad we were able to stick with fields!

Abigail Turpen

Everyone at Skyland was so incredibly helpful and made my very first car buying experience easy. There was no pressure from anyone, they went on a ton of test drives with me to make sure I knew what I wanted, and Skeeter Coin even brought in a new car in the color she knew I really wanted when I came in to buy the next day. There was a slight mistake in the payment process, but Skyland corrected everything promptly. I highly recommend this dealership due to their amazing staff.

Sarah Broberg

Brad Belcher was a great guide throughout the process of buying my Jeep Grand Cherokee Overland. He took the time to talk to me in order to fully understand exactly what I needed in a car, what I was looking for and what would work best for me personally. He didn't drag me out to the lot and walk me around as had been my experience at other dealerships. He made the effort to identify just two or three options from inside the dealership, making sure they were ready and available, before escorting me to the lot to check them out. I feel in love with the Jeep Grand Cherokee Overland instantly (though I tried not to let on!) and we took a test drive right away. Brad was knowledgeable about the car and didn't bat an eye at being relegated to the backseat with my five-year-old so that my mother-in-law could sit shotgun! The price negotiations were quick and painless, without any of the drama, nail-biting and stress usually associated with car sales. Brad was very clear from the beginning that he doesn't like a lot of back-and-forth (me either!) so we got down to the details in no time. He negotiated a great deal on my trade in and soon enough, I was the proud new owner of a fantastic Jeep! Thanks so much, Brad, Jan and the fantastic team at Skyland Automotive for making my car buying experience something to remember, for all the right reasons!

Chris Grooms

Was a absolutely great experience, the gentleman, salesman Curt Brown took absolute great care of us while we were there. Not only did he work hand and foot to get me out of a terrible situation with my previous car but worked tirelessly the entire time we were with him to make sure he could get me exactly what I was looking for. I highly recommend 10/10 and will 100% be doing future business and referring everyone looking to him and his colleagues. Thanks again, Curt!! Chris Grooms.

Tom Ratajczak

We developed an interior noise after 6 weeks ownership of our new Chrysler Pacifica Hybrid. The service consultant (Erik) took great care to understand our observations such that their technicians would address the root cause, which they did. He was also able to arrange, on short notice, the inspection required for registration & property tax formalities coming up soon. In addition, he informed me of an impending software update for the vehicle that will improve upon some of the onboard systems. This kind of attention to detail, transparency & ease of doing business is increasingly hard to find!

fred campbell

Purchased gls580 from Curt Brown. He was excellent to deal with as we were out of state buyers.

nicholas smith

I went to fields a couple weeks ago to purchase a truck and for somebody that goes after hours to look at vehicles so not to deal with salesmen they changed my mind about dealerships. They made it so easy and stress free. I dealt with Joseph beltcher who was great. He didn’t push and was up front and honest. If I had a question he didn’t know he found out very quickly. I left without buying to think about the decision and he called me a few days later to see how I was feeling about the truck and I told him when I got back I’ll buy it if it’s still there. Long story short he drove 4 hours to where I was to do the trade and do the paper work in the parking lot. I’ve never herd of a dealership letting a salesman drive 4 hours one way to make a deal or a salesman willing to make that effort. They truly impressed me and will have my future business. I know now why I’ve always herd good things about them. If you need a truck go to fields and talk to joeseph. He will do you right.

Andre Haas

My partner and I recently purchased out our leased 2017 Jeep Cherokee Latitude. Our sales person was Brad Belcher. He couldn’t have been more helpful guiding us through the process, making sure we were aware of all our options, not rushing us, and generally making it a very friendly and professional experience. Frank Waters did an excellent job closing out the financial end of the purchase. He was also very friendly and professional. The dealership itself is very nice, bright and clean, as is the service department, staff and waiting areas. I’d highly recommend this dealership to anyone!

Bob S

A big thanks to Ray in the service department! While on an RV trip my 2018 Ram through Asheville my truck seemed to be making an unusual noise when turning. Even though they were super busy Ray was understanding enough to be able to fit it into the mix have a tech take a few minutes and check it out which offered amazing piece of mind for the remainder of our trip. In my mind this is exactly the value of a warranty. Ray delivered priceless piece of mind to me and my family for our trip.

Jennifer Jones

Chris, Caleb, and Joseph have all helped me with my new vehicle. They are all great, helpful, friendly, and prompt with getting me answers. Erik in service has definitely gone above and beyond as well!

Lizzie J

Bought a 2017 jeep grand Cherokee today ...had the best experience..Joseph was the best! I love it

Benjamin Nowak

From Heather in the Internet sales department, to Bill and Trey who handled the sales portion my experience was awesome. The finance people I could take or leave she was a little short with me and not very friendly. But the deal got done how I wanted it so I can't complain too much. I came from an hour away to look at the vehicle. They gave me a more than fair deal for my trade and got me into the vehicle I was interested in with very little hassle(there was a small bit of haggling involved) I would buy from them again for sure, the price was below anywhere else I was looking, there was no pressure and even the haggling bit was honest, I said this is what I want to pay and they said here is what we can do and I signed on the dotted line. one of my best car dealer experiences yet!

Kevin Garces

This is my 3rd car that I have purchased from Fields Auto Group and their customer service is unmatched by anything I have ever seen. They are kind and courteous, they make sure you have all of the information you need to know about the sale. Their staff are extremely knowledgeable and go out of their way to make every one feel like they are at home. I would highly recommend everyone buy their next vehicle from Fields Auto Group in Asheville!

Melody French

Gage was super easy and not a typical pushy salesman. My husband loves his surprise Man Van. Chrysler Pacifica definitely has all the bells and whistles.

Mary Stewart

Ray came to me in the waiting area, explained how they would be servicing my vehicle, then reported back and made sure I understood everything. He was friendly, professional and genuine, making it a very pleasant experience for me.

Kendra Bee

I have been a repeat customer with Skyland Automotive since 2009. I have to say the experience has always been amazing! But Today had to top them all, as Caleb really went above and beyond. He helped give me the better options with picking out the perfect vehicle to fit my budget and wants. I highly recommend Caleb to anyone wanting someone who is persobable and willing to go the extra Congrats to your team for A+ customer service! I look forward to my future with My new 2022 Jeep!

Derek Reed

Best dealer I’ve ever been to. Never felt pressured or like they was doing anything I wouldn’t like. They was honest and up front and beat several other dealers prices by thousands.I worked with Adam and Gage and they was the best. Will Buy my next truck here for sure.

Kelly Allen

I cannot say enough good things about these people!! I was dead set on not going over a certain payment amount and they were so nice and worked with me on getting me in the car I wanted for the payment I wanted. Adam and Randy were great!! I would totally recommend going to see them if you are looking for a new car!

Whitney Herndon

Judah was great! Everything was so thorough including the communication over my vehicle. I'm very impressed!

Alan Schork

I have now purchased two vehicles from Skyland, most recently a Jeep Wrangler JL. Jewel Rose was a delight to deal with, all the way through the buying process. Everyone was helpful and cooperative, without any pressure, in answering my questions and making sure I had ample opportunity to drive and get comfortable with the new vehicle. The same is true on the Mercedes side as well, and I have had two Mercedes vehicles serviced at Skyland through the years. At the end of this purchase, I felt the deal was very competitive and transparent. I did shop around briefly, but Skyland earned my business with their attitude and service. As long as that is the case, in the future they will have a loyal customer, and I will have no hesitation in recommending them to my friends.

Midnight gaming

I had been shopping to get into a vehicle that wasn't as expensive as the one I was driving, but had AWD and roomy. All of the other dealerships wanted to short me on the trade-in, and just weren't willing to work with me. Skyland Automotive was more than willing to work with me, and got me a great deal. They provided a great experience and were very pleasant, even though we caught them on a Saturday and kept them over an hour after the store closed. This is our 2nd purchase from them in our family, and would highly recommend them to anyone. Joseph, Jeremiah and Brad were excellent to work with, and made it our best buying experience yet (and I have purchased numerous cars in the last 10 years)!

Melanie Seeger

Our experience with Glen and the rest of the staff was very good, though it took longer than we expected. But we shouldn't have been surprised after realizing all that goes into purchasing a vehicle. We were treated fairly and honestly and appreciate the answers we received to our questions. Overall it was a good experience, and we have a good, new vehicle!

janice loggins

Deatra was very helpful with the service that I needed for the special needs that I required in walking. I was able to park as close as possible and she made a follow up appointment much earlier than I expected. She made my repair experience a good one

Marty Fugate

Bought a Mercedes online from Skyland, and traveled about 100 miles because they beat every Mercedes Dealer's price. Arrived at the dealership with my wife as we walked through the store anyone we saw spoke to use or asked if we needed assistance. None of them were asking in hopes of selling us a car, they were just being polite, I believe this is just who they are, " nice people. " Not mentioning any names as I don't want to leave anyone out. Everyone who handled us were patient and willing to spend as much time with us as needed. My wife felt welcome and not intimidated at the dealership, and said she would want to buy her next car from Skyland.

unknown unknown

I had a very great experience buying my dodge journey today. Curt brown stayed over for me and my husband listened to every concern we had and explained everything to us. Answered our every question and even done extra research for us. #1 person to help get you what you need. If you want care go through curt brown!

Garrett Prewett

Ordered a hard to get wrangler 4xe with gage. Had a great experience. They kept their word the whole way which is rare with some dealerships. Will have no problem buying cars from them in the future.

Laurie Percival Oates

These folks are very responsive and easy to work with They work with a smile and kindness They also seem to enjoy their work - good vibes abound

Shawn Bean

Kevin, Adam and Taylor are a winning team! I've traded cars at least 10 times in my life and this experience by far was the very best! As soon as I walked into the showroom I was greeted by Kevin. He was authentic and listened to my specific needs, and cared. He found me the exact car I asked for, but more. It had extra features and I immediately fell in love with it. Adam was an incredible asset to making this deal work for me the best way possible. He went overboard to save me as much money as possible, so grateful to him! Taylor wrapped up all the paperwork with me. She cared about my situation and made everything super easy. She's not only amazing at her job, she's an incredible human being. The entire experience deserves more than 5-stars!!!!!

Nick Odom

Jax at Fields is great to deal with. He seems on top of it. Always wanting to help the customer.

Ronald Preddy

Had a great experience working with Charles Thomas at Fields. We had been looking for a Cherokee for awhile found one online at Fields. From the first inquiry to the delivery Charles was super to work with. Since we were about 3 hours away, I wanted all the details handled before we got there Gharles was on point with everything I asked. I would definitely recommend Charles Thomas and Fields for a vehicle purchase.

Timothy Case

Fantastic and friendly sales staff. A no pressure buying experience. The proper way for buying a new vehicle. I’m very satisfied with how Fields handled everything.

Stephanie Baker

Joseph was super kind and felt like I was talking to a real person that wanted to help instead of a salesman. He got me in and out of there with a new car in one day. Helped me a ton I’ll recommend him to anyone that needs it

Sharon Bradley

My family and I just recently purchased a new car from Skyland Automotive and the experience was two thumbs up from start to finish. Austin Smith, the salesperson who assisted us, went above and beyond to enable us to purchase the car we really wanted. He was very honest and upfront throughout the negotiation process. We never felt pressured or hassled and everything went really smoothly in a timely manner. Thanks Austin! The business manager, Ryan Bensch, was very helpful in explaining all the details of the sale and he made the usual blahs of paperwork signing an enjoyable experience. Thanks for the help Ryan! And lastly, I would like to thank the owner, Mr. Parker for giving us a great deal on a great vehicle! The word around Western NC is that you provide a great service to car buyers, and this is what we experienced from your team. We were not disappointed and will return when in the market for another vehicle. Chuck B.

Dawn Jones

I have been working with Skyland Automotive for a new car purchase after owning the same car for 13 years. I have also worked with the service team in the past for the Mazda Tribute I had been trying to keep and always had a positive experience there as well. After totaling my vehicle and having to get a rental, etc., it has been a bit stressful but at each step through the process I have been very impressed with this group and can highly recommend them without reservation to anyone both for sales and service. As I was driving away in the very nice loaner car yesterday (while waiting for my new Mazda CX-5 to arrive), I couldn’t help think that the sky is the limit for doing whatever it takes to meet the customer’s needs at Skyland Automotive!

Patricia

We went in to look at a Jeep and ended up leaving with a new one. Nathan was great and very knowledgeable. We had started the previous day with Niky who was also good but unavailable. Nathan did a great job showing us various Jeeps and then walked us through the steps to purchasing the Jeep we bought. I would highly recommend this dealer. We were able to get the Jeep for a fair price and a great trade-in deal on our older car.

Joe Cupp

Absolutely the best sales center in Asheville! Will find exactly what you are looking for. all employees are nice as can be. Ask for Joseph. He will take care of you!

Allison Osgood

Micheal in the service area for Ram products is the real star. He helped me out when I was in a real bind with my only vehicle. I had an unsuccessful attempt at another dealership, and he was able to get truck serviced properly. Really great was the texting contact as the day unfolded so I knew exactly just what I was dealing with. I also asked for a good lookover as the vehicle needed to be used on a necessary long drive. They found a safety issue which made total sense to me and were able to fix it right away which was extremely helpful considerig the situation. Five stars this go round!

Steve Landbo

The service advisor Ray was courteous and professional. My vehicle was checked in and worked on quickly, and returned just as clean as I brought it in. I drove 20 miles further to avoid the dealership in Waynesville, good job Fields.

Jasmine Lovett

This place was really awesome. I was looking for something specific I wanted. I found it on their website. I filled out the thing online then I got Joseph as my sales person. he called not long after. He was amazing from the start. I Told him what I was looking at, and he went out of his way to FaceTime me so I could see the truck other then pictures. The whole process was long since I lived in a totally different state then where he was. But he did everything he possibly could to help me get the truck I wanted. And needless to say I made a trip their and left with the exact truck I was looking at from the start. Joseph and their financial team is amazing. And I’ve never had such an amazing experience buying any car/truck. I will be back when I need my next one. And I would recommend anyone going here. Thank you all so much again for the amazing help.

Mahmoud Mohammed

This was my first time to buy a reliable pre-owned (almost brand new car) Not one that is old enough to drink, everyone there was so helpful when I was so confused and I didn't know which car to get. Joseph did great job there and he helped me to find the car that really fits me and I love it already. They are super friendly and welcoming always even after I am done with all the papers and paid for my car. After service wise, they are amazing not one of those typical dealerships that once you pay for the car they don't even wanna see you anymore. Sarah Brice did great job with my new car insurance. I cant thank you enough.

Douglas Mostyn

My experience was very good. The sevice department had my reservations and I didn't have to wait around long. The Sevice Rep was very helpful and nice. She took good care of me. She connected with the company's shuttle. The shuffle driver was beyond nice. We had a great conversation during the drive to my work. The services on my car was complete in a day. The service was for two recall on the vehicle. Thanks!

Lizzy Desantiago

Charles Thomas was awesome! He helped me find the right car for me that fit my situation perfectly. He went above and beyond to show me he cared about my input. He took his time and was patient with me through the whole process. Super friendly guy too! Austin Mitchell in finance was also great and very helpful. He had no problems with explaining what was not clear to me. He was also very friendly too!

Richard Morris

I just bought a new Jeep Wrangler at Skyland. It was a custom order and was built to my specs. I worked with Robert Denardo from the sales team. Rob and the rest of the team I worked with were friendly, professional, and informative. They arranged a very favorable trade in deal for me and let me know of discounts I had through my professional organization. They saved me a good bit without any prompting from me. I feel like Rob provided the best car buying experience I've had so far.

Evan Israel

Great deal and great sales experience. Update. Wife also got a new jeep here a month later at my suggestion. Same great experience. I steered clear of this dealership for years and bought several jeeps other places. New "Fields" group is great. Sales manager Chris is a professional, and makes buying a car a pleasure, instead of a chor. We will be back.

Leland Edwards

From the moment Brian, approached me to offer assistance to the test drive to the come inside and discuss the options. Betsy Woods in F&L. It was a smooth even fun at times sales experience. Brian was very nice and easy to deal with and helped me make the decision to purchase my new to me Honda. I now have had my car a month and love it! Thanks to everyone at Skyland my experience was a very positive one. Javier helped with the tag and it was a fun and quick easy interaction.

Bill Clontz

Hard to believe the few negative reviews I read are talking about the same dealership. I have been to Skyland twice for unplanned, near emergency service while traveling through Asheville and found them to be exceptionally helpful, professional, and courteous. In both cases, I was quickly attended to, got updates on the work as it went, and got the car back in what I considered record time at a fair price. The waiting area was large and well equipped (although I would have preferred the TV not be stuck on Fox news channel). Overall, as good a service experience as I have had anywhere, and then some.

Irene Ball

Had my Mercedes serviced, was treated very well. Ended up seeing a newer Benz and loved it. Lee Smith helped me purchase the new Benz. He never pressured me at all. He was great to work with! Super nice guy. I will continue to do business with Lee Smith at Skyland Auto.

Brittany James

I had a wonderful experience with so many amazing individuals who work here (Brad, Oliver, Pam, Mark, Sommer, and others behind the scenes). My old Jeep renegade was stolen and then recovered, it was taken to Field’s after it was recovered by the police for extensive cleaning and repair. At the end of the day, I did not feel safe with my old vehicle because of the theft and wanted to trade it in. Everyone was so kind, helpful, and willing to do everything possible to make sure I was happy and made sure I got a new vehicle that I wanted. Thank you to all the people that were involved in helping!

Cindy Morgan

So far Fields Chrysler Jeep has come though. Bought my Jeep Cherokee at another Jeep dealership (Waynesville, they have horrible service, they don't even answer the phone NOT even for corporate office). Fields Chrysler is coming through. Windshield has manufacturer defect, Fields Jeep took the time to really look at it. Having it fixed this week. Do yourself a favor and check out Fields Chrysler Jeep. My service tech Michael is awesome! Everyone has answered the phone and any questions that I have. Diana, Mia are all super friendly and knowledgeable. Thank you Fields Chrysler Jeep. Keep up the Great customer service!

Song Yun

I purchased a 2021 Jeep gladiator Mojave from Tony . Went beyond to bring me the vehicle with paperwork while I was @ work. now that's customer service!!! Made the whole transaction fast and painless !!! Make sure you ask for Tony when you visit this dealership.

Abigail Hamilton

I had a absolutely phenomenal experience purchasing my vehicle through Fields Automotive Group. Their service, expertise, flexibility and knowledge was superb and greatly appreciated. Anyone looking to purchase a car in the Asheville area should definitely consider Fields as they were the friendliest and easiest experience I could have hoped for.

Janice R

I was so impressed with the care and kindness of John . There was no pressure and he took time to explain the bells and whistles on the car . It is very hard to find a dealership that doesn't push a car on you. It was all in all a very easant experience. Thank you John

Cristian Cocheci

I had a very positive experience in dealing with Skyland, especially with their internet sales manager Scott Wright. It is always more difficult to deal from long distance, especially when you have a trade-in, but they made this process very easy for me; I was given a fair price both for the new car and for my trade-in. When I picked up the new car everything was set up beforehand such that when I got there I was able to go through the buying process very smoothly and get out of there in the least amount of time possible. Overall this was the best experience I've ever had with a dealership.

earl p

My response is ambivalent. The staff were excellent. From the secretary to Josh, our salesman, everyone treated my family with respect and provided great customer service. On the flip side of this experience was the wait times. After deciding on a vehicle the total sale process took 5+hrs. This was horrible, all while trying to keep 3 young children occupied for that amount of time in an area that is not very kid friendly. I was also disappointed that such a highly respected dealership did not provide a full tank of gas or a complimentary oil change with our purchase. These two things have led me to return to previous dealerships for repeat sales and service. This courtesy would have prevented me from having stop for gas within minutes of the dealer (known to them that I had traveled some distance there, been there most of the day and without lunch/dinner) and would have more likely sent me on my way feeling better about the large purchase that I had just made. Update: After this post, I was promptly contacted by the internet sales agent and informed that Skyland would be sending a check in the amount of $75 to cover a tank of gas. Thanks Skyland.

Moniqua Alexander

James was wonderful! He made sure that I got exactly what I needed and wanted in a car!! He made the process very smooth for me which I appreciate it

Palmer Morris

Work was done on time, fully, and communication was very good! Would recommend.

Jerry Truax

Brian Ball was a great help to us in making our decision as to which vehicle to purchase. He was knowledgeable, professional and very personable. He was so patient with us as we made our decision. We appreciated the fact that he was not pushy at all, but left the decision entirely up to us. When we are ready to purchase again, we will definitely go to Brian again.

tabitha miller

Curt was AMAZING. He went over and beyond to help me secure my DREAM car! He made the process of me coming from Atlanta easy and comfortable to purchase my vehicle. Ask for Curt if you’re wanting to purchase from Fields Automotive’

Kevin Reynolds

I bought a car from them and asked them to only run my credit one time. They proceeded to run it 6 times. I felt it was taking a little long(3hrs) and asked 2 other times to verify they were only running ot once and was told ofcourse only once. As soon as i gave the salesman permission to run my credit he washed his hands with me. Wouldnt answer any more of my questions or concerns. I cant remember his name but he had his right arm is a cast. I would go back to the dealership but i would definitely find another salesman

Bryan Shugg

A+ on customer service, highly recommend. In the auto industry, customer service is largely dead. NOT THE CASE at Skyland Automotive. Extremely professional, polite and helpful crew! My experience has been top notch, well deserving of a 5-star rating. A little more on my experience... I'm 2 hours away and called about a particular vehicle they had in stock. I explained I was traveling a long distance and wanted a fair representation of the vehicle. The salesman I spoke with more than obliged. He actually took down my number, walked out to the vehicle and then called me back from his cell. While he was next to the vehicle, he did a walk-around, calling out any imperfections (it was a 70K+ mile vehicle) and giving me a very, very clear representation of the vehicle. In my search for the needle in the haystack, I can't tell you how many others dealers (both franchised brands and independent) have said, "The vehicle is perfect - like new! - come on in!" ...only to travel a long distance to be greeted by high-pressure sales tactics and find out the vehicle condition was falsely represented. Snake oil at its best. Skyland Automotive seems to do business based on old-fashion values, low pressure sales and honesty. In an industry steeped in outdated sales models, it's refreshing to find Skyland.

Dr. Glenda Weinert

We have purchased numerous vehicles from Skyland Automotive. We would highly recommend this dealership. We are treated as special guests and the service is exceptional. Our last vehicle was purchased in November 2016. We worked with Skeeter Golden Coin and she did a great job. Look no further than Skyland when you are in the market for a great car experience!!

Stephen S

I purchased my Gladiator just over a year ago, staff were great and friendly from the start. I've had a few issues with the Gladiator and I've taken it in for all of the scheduled services needed. Each time I'm greeted for the services and it goes smoothly. For all of the issues Erik has been on point each step of the way. Could't reccomend anyone else.

J Fricke

Had a wonderful experience. I am in the auto sales business with a large deal group. Skyland had a very rare, and specific car I was looking for, but was 3 hours away from me. I normally do not like to purchase out of my dealer group, however, I was not able to find the vehicle I purchased anywhere else. Glenn my sales person made the process very easy for me. I was able to get everything done over the phone, and was greeted with the car, a pen, and smiles when I arrived. Do not hesitate to do business with these guys, and make sure to ask for Glenn!

Kady Bishop

Glen and Chris provided my wife and I with outstanding customer service. Chris walked around in the rain while we looked at different jeeps and was extremely helpful answering questions about the different kinds they had to offer. He showed us all the features during our test drive that the jeep we ended up purchasing had to offer. Glen made the process of buying the jeep extremely easy. He even set my phone up to the car for me and showed my wife what everything was under the hood of the car. Will definitely purchase another car here in the future.

Ferrin Mccarter

Fields was able to do the impossible for us after we had already been told no. We worked with Adam and he was very kind and patient and got us into the exact vehicle we wanted with no hassel. The dealership stayed open late and Adam missed dinner reservations with his wife (so sorry) just to make sure we left there in our new car. Pretty great group of people.

Randy S.

Pulled into the lot one day just to browse. Within minutes of being there had a worker come out a greet me. Long story short Adam Rice was great to work with. Really knowledgeable and talked to me like a human. Very satisfied with his answers and his patience. I will go back there when the day comes for another vehicle. Best group I've worked with so far.

Barbara Reynolds

I purchased my car on Saturday morning and Trey McBride made my experience so pleasant. I have referred several friends. We will continue to do business with this dealership from now on, our sales representative, Joe, is also a tremendous asset for this company. Needless to say I would recommend this dealership and its staff to anyone in search of a vehicle, new or previously owned

David Eshan

I had a superb experience yesterday when I bought my new Grand Cherokee! I was taken great care of by all the associates that I had the pleasure to deal with, namely Jeremiah Siemens, Ky Kollar and Mark Miller. I believe I achieved the fairest possible for a new vehicle of this type and feel confident that they will take care of me in the future. They will definitely be getting my referrals in the future!

James Myers

Fast friendly service. The team at Fields is the best!

Mindy Nelson

Skyland Automotive Service Department "AWESOME". I have been going to Skyland Automotive for service work on my car for several years and the group is so friendly, patient and goes above and beyond. Darrell is great! He is the face of the service department and he always and I mean always helps! Hilliary is so friendly when she brings the loaner car and Nate is always so friendly when I come in the establishment. I remember a while a ago, I had some odd questions about my car and the functions and he took the time to answer all of my questions. (I'm sure had other things he needed to do, but he acted as if I was the only person there) And the Service Manager, I think his name is Kyle has helped me so much. And I know there are other people who play a role in ensuring the "job" is done right and I'd like to take the time to recognize the technician. (Don't know their name- But "Thank You"." And to top off a great experience, they wash my car and it looks so "GOOD!". THANK YOU SKYLAND AUTOMOTIVE !

Patrick L. Guarnella

From start to finish it was as easy and laid back as I could have hoped for. Our salesman Glen was honest, and despite having to juggle multiple customers at once, made us feel like our business was important. By far, the best car buying experience to date. Price was fair, no hidden fees and they delivered on what was agreed upon. Thanks to Skyland for taking care of my wide and I. We'll be back!

Mike Singleton

Great service from Kyle and my work was completed within an hour!

Ric Ledford

Service was prompt and they even washed my car when they were finished!

M. S.

Randy Perry was excellent for helping my daughter buy her first new use jeep. He informed her all about the Jeep and went over all the details and how to apply for her loan and what to do and she drove around for an hour to make sure this was the vehicle for her. I will buy from Randy again. Fields made sure we got the help we need and actually employees came up to us if we needed anything. Not Like THE Other Places We Went And Didn't Even Asked If We Needed Help Just Ignored And Went On Eating Their lunch.

Bev & Ronnie Dowdy

My husband and I recently bought a 2015 Toyota Highlander from Skyland Automotive Group in Asheville, NC on Jan. 10, 2018. And we have to say it was the most pleasurable car buying experience we have ever had. We have never used the word “pleasurable” and “car buying experience” in the same sentence before! The service we received was exceptional. From James Rogers in the Internet Sales, who set us up with Joseph Belcher, our Sales Associate, to the Business Manager, Mark Miller who took care of our loan we could not have been taken care of better. We would highly recommend choosing Joseph as your next Sales Associate. He was very professional, along with being very personable, as well. He even went out of his way to find us a second smart key fob which was missing at the time of our purchase. Also, Joseph made sure everything worked perfectly on the car before we drove off the lot. As mentioned earlier, our experience at Skyland Automotive was excellent and would highly recommend them to anyone who is looking to purchase a new or used car in the future.

Lynne Cousins

This is the easiest, most painless car buying experience I have ever had. They have their inventory online, so I had already virtually seen the 2017 Renegade that I purchased. Got there around 5 pm, test drove the Renegade (our sales rep, Joseph Belcher had already pulled it around for us). From there, we worked the trade in deal (which was great for me) and had it financed by 7:30. The finance manager, Mark Miller, was very easy to deal with. Everyone at this dealership made us feel that they wanted our business and they even found more discounts to apply to the purchase. Overall, this was THE best experience I've ever had purchasing a vehicle. I would definitely recommend Skyland Automotive to friends and family and will probably purchase future vehicles from them.

Marcus O' Dee

Jewel Rose did an absolutely fantastic job helping me and my girlfriend find a car that fit all of our requirements. She was patient and flexible and gave a superior service on a sometimes stressful purchase. I highly recommend her as your sales consultant!

Diana C

Our experience with buying a new car from Skyland Mazda was mostly positive. There was straightforward sale pricing (end of year sale), a great financing option, and friendly service by the salesman, Tom Pethtel. He gave us time to consider our choices and a couple of test drives to be sure the CX-5 was right for us. While we were deciding he followed up with us once and offered his help if it was needed. The buying process was somewhat lengthy, but was pleasant until the finance meeting. We waited over an hour to meet with the finance person, and then had to endure a long and tedious warranty explanation, complete with a list and description all of the many things that would likely gong with our brand new car and how we should spend another several thousand dollars to warranty it for the first years of its life. We declined all warranties and felt drained by the time the process was completed. Tom and Mazda in general has been friendly and helpful with accessory orders, plate pick up, and follow up. I would recommend this dealership and suspect the finance appointment and warranty sales pitch is universal to many dealerships.

jacob harwood

Great, friendly staff, who really went above and beyond during my car search. I could not have asked for a better experience. Employees here weren't pushy, as tends to be the case at dealerships. The team stayed pleasant and friendly even though they ended up having to stay lateon a couple occasions. I would especially like to thank the Internet Sales Team, Heather in particular. Likewise, Joseph could not be easier to deal with.

Andrew .N

I was a little scared to buy a new vehicle, We went to Skyland Automotive and found great service! Robert Denardo is a professional at what he does, he knew every thing about the truck we bought and he had a great attitude! He was very friendly and as a first time new car buyer he made us feel comfortable and at ease! I would definitely recommend Skyland Automotive to my friends and family and to any one who ask!!

Dayana Manganese

Fields Chrysler Jeep Dodge RAM Asheville provided great service. We were visiting from Florida during Thanksgiving, and unfortunately our Jeep needed some emergency repairs. Deatra was able to get us an appointment and get our Jeep fixed the same day (on Black Friday). Thanks to Deatra and the great service received we were able to leave for Florida the next day. Life savers!

Mark Grayson

My experience at Skyland Auto was fantastic! I had been looking for a used car for about 1 month and had gone to several dealerships. I was finding it annoying that I felt like I had to pull teeth from dealerships to get their final cost with fees and taxes. Inevitably their good deal vanished once you added these fees in to the cost. I was close to conceding defeat and opting to go to CarMax or Carvana and buy a vehicle without the gimmicks. Then I came across a Mazda 6 at Skyland Auto though and I proceeded to begin emailing Heather, their Internet Sales Coordinator. She was fantastic. She answered all my questions and was able to get me a great deal. She kept everything very straight forward and transparent. This was especially appreciated since we had to drive close to 3 hours to get to the dealership and I didn't want to waste my time driving there if it wasn't going to work out. Once we got to the dealership Joseph was able to help us through the process. The whole staff at the dealership was very kind and helpful. Skeeter was very helped and quickly offered to take us on a test drive while Joseph was tied up with another customer. I highly recommend them based on my experience. Very pleased with my car and felt like they gave me a great deal on a certified pre-owned vehicle.

Christine McGee

Gage was the best! So helpful. Financial person helped everything run smoothly and the women at the front desk was super kind and patient.

Hannah Smith

I purchased my very first car here and I must say I walked into Skyland Automotive nervous and was immediately greeted with a smile which really reassured me that I had nothing to worry about. Everyone was very kind and helpful but I have to give a huge shout out to Joseph Belcher for being an outstanding salesman! He was super helpful, very kind and funny, he didn't make me feel pressured on purchasing and worked hard on getting me the best deal possible on my Dodge Challenger!!! if you decide to purchase your next car at Skyland be sure to ask for Joseph you won't be disappointed! Also a huge thanks to Scotty Wells for explaining things in detail with a warm and positive attitude.

Sarah Parton

I just purchased my second car from ADAM FROEMMING, who made both of my auto purchases fun, unique, and stress free. In August, I went to Skyland unsure of purchasing a vehicle but desperate for a lower a payment. Adam drove atleast 10 cars that day with me without even knowing if he was going to make a sale. He took me to the back lot to look at cars in clean up, took time to go over prices and options, and never once acted pushy or aggressive, as some salesman can be. I felt he truly cared about my having a good experience. I purchased a Chrysler 200 from him a few weeks later and, when a few options I opted for proved to be challenging, he personally went above and beyond to help and keep me informed. This week, after totalling a second vehicle, Adam answered his phone and my questions on his day off and helped me all the following day to make sure I got an incredible deal on a second vehicle. It's obvious that Adam is very busy, as he is an amazing salesman, but he always takes time for his customers and makes sure everything is just right. He truly cares about his customers. I can attest to this, as I have witnessed him working with and speaking with other customers. I would recommend him to any person looking for a car and for a good experience. For those that posted negatively about their experience with Adam,(the girl that called him sexist- so inaccurate and I feel this woman is overly sensitive or lacks a sense of humor and the guy that said Adam threatened him-Adam is the friendliest, nicest salesman I've come I'm contact with), please take those negative reviews and lay them to rest. Adam and Skyland sales team are amazing. My family has purchased close to 15 cars in the last 14 years there and won't go anywhere else. Thank you Adam Froemming!

Kristen Smith

Had a GREAT experience at Skyland. Salesmen were not pushy, catered to my family's needs and wishes. They pulled out a couple of vehicles at a time so that we could compare them side by side and choose the one that fit our family best. Financing was easy and automated. Will definitely be back in the future for servicing and any future vehicle needs.

Edward Thomas

Travel emergency. Check engine light came on, stopped at Fields. They were very busy but helped me right away and solved the issue. So thankful for service techs help.

Athena Hawks

When my car died I wanted something newer with low mileage and warranty left. I had good credit but not much cash to work with, so I wasn't sure I could get a payment that would be in budget. Rob Denardo found me a 2013 Dodge Dart that encompassed everything I was looking for, and he and his team worked HARD to get me the payment I needed. He was great to work with and I didn't feel forced. Thanks for a great experience!

Nicholas Miller

I just bought a new 1500 Ram Laramie over Memorial Day weekend, for my company. It's been in the shop twice already with problems (for a total of 3 days downtime in as many weeks), and has ultimately cost my company a couple of grand due to the combined downtime, paying an employee to be stranded a couple of hours from the office at another dealership with his thumb somewhere it probably shouldn't have been, having to hire independent contractors to perform tasks that the employee driving the truck should have been able to do, etc. I would submit that it feels just fine when you climb inside (it's really, really comfortable), but what the truck can do is frankly more important. What it can do with less than 2500 miles on the clock is apparently less than it should. I can't fault the service from the dealership; they rented a car for my employee and sent him home, and then took the rental car back to the dealership and picked up the truck and delivered it to the office. They went out of their way to make the issue as painless as possible, and did a decent job of it, but it still ultimately cost my company a couple of grand. I do worry about what happens when it breaks down again and more to the point, what happens when the warranty expires on a truck that's already having issues within days of purchasing it. I have always owned a Ram for business work, and was really excited to buy a brand new one with all the bells and whistles, but I would be reluctant to recommend that anyone else do the same as a result of the experience over the last couple of weeks. The sales experience was pretty good, just for reference. Tom and Dwayne worked very hard to match the deal listed, explaining that every Laramie may have a wide range of options and that the closest that they could get to the price was within a hundred or so dollars. Good work on their part. Then my salesman started asking about MY needs, rather than what was being advertised. I bought a slightly more expensive version, with a couple of options that were really beneficial. It took a good while, and some things were not as advertised (there was no navigation as was stated, and no roadside assistance package, as was also stated), but absent those two issues overall, it was a decent purchasing experience. Edit: For reference, MOPAR did contact me and provide a 5 year roadside assistance package. Not quite a warranty, but at least they will pick me or my employees up if it breaks down again..

Mikal Jamison

This experience was by far the best I have ever been a part of! The customer service that Austin Smith gave was spectacular! He was super personable and kind. He went above and beyond to make sure we were happy and taken care of during our time there. He took his time to show us all the specs of the vehicle. He was every knowledgable of the product. Ryan Bensch in finance stepped up the plate and knocked it out of the park with the numbers he got us! We couldn't have been happier with the outcome from when we first stepped on the lot to when we left in our new snazzy ride! Thank you to everyone at Skyland that helped and supported us during our purchase! You guys are the best! We will definitely send our friends!

Larry Layton

I bought a used Mazda 6 itouring with an i-eloop battery that had the maintenance light come on prior to pickup of the vehicle. Chad the sales manager assured me if the warning light came on again they would take care of it even though the deal was with "no warranty". Ten days after buying the vehicle the warning came on, went away and returned repeatedly. When I called Chad he said to bring it in and they would check it out. The battery was bad and, true to his word, the dealer replaced it at no cost to me. A pleasure to do business with a reputable dealer and a good salesman Kevin

Jerry Bond

Excellent care delivered by Kevin Garces. He was knowledgeable, took the time to show us available vehicles, answered all of our questions, which led to an enjoyable buying experience.

Courtney Cummins

I had a Fantastic experience with Skyland this past weekend. Scott Wright was a pleasure to work with both through e-mail and in person. I drove 45 minutes from Greenville /Travelers Rest, SC to buy my 2014 Jeep Compass here and it was WELL worth it. The same was a car on a lot in Greenville that had more miles, was not as well-kept, and was priced roughly 2k more than the car I bought from Scott. One of the managers, Brad, and Jan in the Finance Dept. were also great. I couldn't have had a better experience anywhere else and My fiance and I definitely intend to do business with them in the future.

Brittney Mullen

Lee Smith was a wonderful sales rep and went above and beyond to make sure that I left with the exact car that I wanted at the best price to work for me! He was very thorough and followed up to make sure I was 100% satisfied even after I had purchased my car. This is the 3rd Mazda I’ve owned and I will definitely look to Skyland Mazda again for another one in the future.

Courtney Rogers

Reid was OUTSTANDING! He simplified the car buying process and was nothing short of amazing. Not only did he make me feel comfortable throughout the transaction, he has continued to follow up to make sure I am pleased with my purchase. I cannot say enough kind words about how GREAT this car buying process was. :) :) :)

Kent Burgess

This was the second new car we have purchased from Skyland Auto. Both experiences with the sales team have been top notch. They have gone above and beyond in making the deals happen and fit within our needs. Our salesman this time, Phil Smith, was as friendly and approachable as any car salesperson I have ever dealt with in 30 years of buying cars.

Savannah Cook

JR found the exact car I wanted and was very helpful! Buying experience was easy and he was happy to help. We told him what we wanted, the price range, and although they didn’t have it on the lot, he found it for me within about a week! Great experience!

Jamie

I worked with Garrett on the purchase of a new 2018 Jeep Renegade and he was the best. He was extremely helpful in helping me find the right vehicle for me. I am a repeat customer of this Jeep dealership and always enjoy my experiences with them. Highly recommend Garrett and everyone else there.

Walker Cole

The staff at Skyland Auto Group was very friendly and helpful in my first experience buying a new jeep. They made it quick and effortless to purchase a vehicle. If you're looking for a knowledgeable and friendly staff to help in your search for a new ride look no further than Skyland.

Sidney Smith

Jeremy Shea was the most amazing sales person I have ever dealt with, he was so kind and never made me feel pressured or stupid for any question or concerns. The whole team there welcomed us with a warm smile and heartfelt welcome. Betsy and the rest of the team helped me out with getting into a new safe car before my new baby arrives. I will never run out of good things to say about these people and will forever refer everyone I know to him! I can never thank them enough!

Morrigan RavenHeart

What a wonderful experience! I've had a few dealings with car dealerships and quite frankly was dreading having to do it again. What a pleasant surprise Skyland Automotive Group and specifically, Glen Gasbarro, was. Glen and the team made the whole process painless and yes, even pleasant. As far as I'm concerned, I'll always go back to Skyland for my automotive needs.

Tim Burke

Fields Auto Group treats you like family! If your in the market for a Chryslers Jeep Dodge Ram Mazda and Mercedes you have to give them a shot to earn your business...your missing out if you don't!!

Todd Ernst

I have had a few issues with Fields when they serviced my Jeep the first time. They arent big issues, just multiple small issues. For example, getting my vehicle back with no gas, and no working AC because the tech didnt plug it back in. The length of time they had my jeep and so on. I have definitely had my frustrations with this establishment but all in all they do great work. I'm not 100% sure what their job title is but my service coordinator, Jeanne; is outstanding. She has gone above and beyond to make sure my vehicle issues and concerns are addressed and has always been pleasant to deal with. Everytime I have been to Fields, she is constantly going in three different directions at once and handling it like a boss. I cant give her enough praise for her customer service. In my eyes, she is a valuable asset to Fields and I hope they see that as well.

Kristen Lambertin

I had a truly wonderful experience buying a used Jetta from Fields. I worked with Maky who went above and beyond to help me find just the right car for me. He followed up and sent me links to vehicles that I might like and was incredibly patient and kind while I made my decision. The entire staff at fields was knowledgeable and very efficient. I didn’t feel pressured or lied to like I did at other car dealers. Thank you so much Maky for your expert help!! I am so happy with my car!

Phil Manofsky

Had a really good experience buying a car yesterday! The salesman that helped me, Robert Denardo, did everything he could to make sure I was taken care of. Robert and one of his managers, Brad Belcher, worked really hard to get me as much money for my trade-in vehicle as possible. We both came to a mutually beneficial and fair agreement. Negotiating is exhilarating! And my new Jeep Wrangler Unlimited is BEAUTIFUL.

Bill S

Glen was terrific. I got a great deal without any hassle. The entire process was easy and very quick. Nice staff with NO pressure, plus I got a really nice new car. We live an hour away and had many other closer options, but so glad we made the trip to Asheville to buy a car at Skyland.

Tim Heffner

We went in initially to just look at an example car of one that we were looking for on the used market, told salesman what we were doing and was graciously helped, them knowing we were not buying today. Even got to test drive a car that we were looking for. Dealer offered to help us find a used car when we made a decision on what we wanted. Afterwards, they helped us find a new one that fit our budget and we were very pleased. No high pressure, no salesman tricks, just straight forward dealings. Made our experience a very pleasurable one. Can't say enough about them.

Contact

Photos