Reviews of Larry H. Miller Casa Chevrolet. (Car Dealer) in Albuquerque (New Mexico).

Larry H. Miller Casa Chevrolet

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Car dealer

Chevrolet dealer

7201 Lomas Blvd NE, Albuquerque, NM 87110, United States

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Information of Larry H. Miller Casa Chevrolet, Car dealer in Albuquerque (New Mexico)

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Reviews of Larry H. Miller Casa Chevrolet

Samantha Nodal

I have bought two cars from Brianna. She is amazing! She got me exactly what I wanted with a good deal and I was in and out of the dealership in 2 hours! Which is unheard of! Ken was great both times from start to finish with all the paperwork. I would definitely recommend Larry H to anyone looking for a car.

Jassmin Chacon

Great service, We have a car lot and Jr from the parts department has always been great. He’s always helping me above and beyond of my needs. Taking that extra mile or two just to make sure we get our parts when we need them and on time and always finding the best solution for any issue. He really understands perfect customer service and really makes Larry H Miller Casa Chevrolet be worth all five starts. He doesn’t make you feel like you’re just another client he makes you feel welcomed and become a valued customer. Thank you Jr

Alicia Martinez

Before coming to look at any vehicles I spoke with Miguel on the phone. I expressed that I was in no rush to trade in my current vehicle but I did want to inquire about a pre approval offer. My husband and I went in, we looked at a vehicle that could comfortably fit our family and we started calculating numbers. He never made us feel pressured and the environment was quite welcoming. We left that day with a brand new vehicle, financed through a different bank from my approval letter but that’s okay because they searched and searched until they could find me the best rate possible. My new financed vehicle at a much lower interest rate than my prior one. It’s been a couple weeks but I am more than confident that I made the right decision, Thank you Miguel!

Aurélie ROUZAUD

I know Richard CHAVEZ several years now. I contacted him and shared with him my concerns about the issues. Engine light On few times. It was Saturday late afternoon. He still proposed me to check the car. The diagnostics weren't done. But he advised me to come back another day. The Tech will need to check further. So I came back. And left my car. He called me and gave some updates. Then 2 days later, he called let me know: The car was checked and tested. Everything is OK. I like his professionalism, courteous and I am very happy to work with him. So, in the future although the repair shop is a little bit far from my location, I will still go to fix my car there than bringing it to Reliable Chevrolet (10mn away from my house). I highly recommend anyone who has a Chevrolet car to bring to Casa Chevrolet/Larry Miller for the following reasons: #1: You'll be happy to know, the moment they will take your car, they will do their best to check it. (They won't do like Reliable Chevrolet (RC) did to us lately: RC kept the car from Tuesday early morning and fix it only late Friday or early morning Saturday and that was for a Recall, unbelievable! We thought during those times something very serious happened, why do they needed several days! when we called, they replied: the tech is still working on it. Actually, the car was just there waiting the turn to be checked. #2: Richard gave me the updates and replied to my questions. So now on, after the disappointment with RC, I decided to always bring my car to Casa Chevrolet! Thanks Richard and the Tech who worked on my car. Happy Holidays!

Jessica Montoya

Great experience! We were genuinely welcomed, not in a fake "I just want to take all your money" way that was the experience elsewhere. The lobby is clean, the staff were friendly and helpful. Would definitely recommend to anyone not wanting to feel pressured or like a walking dollar sign.

John A Davis Jr

I want to preface this note by saying my overall experience was positive. My interactions with Miguel Figueroa as my sales rep was outstanding. He was very in tune with my needs as a customer and was patient with my communications. I say this because the process was quite long and drawn out due to supply chain issues in the manufacture of my new vehicle. The process was months in the making and my wife and I were frustrated. Miguel was informative from the beginning and through the actual delivery of our car. He showed me the basics of operation, as I had only ever been in one electric vehicle before; A friend's Tesla, years ago. I can only give my highest recommendation to Miguel as a professional who knows and understands the needs of his customers, as well as the product he sells.

Angel Garcia

Service department staff were so great. My elderly father owns a Chevy Cruise and they were helpful and patient. The service manager Mr. Reeves was friendly and made sure my Father was understanding everything and that he was satisfied. Very happy with the service.

Veronica Madrid

We had a great experience! Miguel helped us find the perfect truck and made the whole car buying experience run real smooth. He even helped us find a lower interest rate than the pre approval we went in with! Definitely top notch at this dealership.

Maria Baca

Recently purchased a 2023 Malibu at Larry H Miller, best experience ever!!! Every single person we dealt with there were super friendly. John and Taylor were the guys assisting us with our purchase and these guys didn't push too much to make the purchase either. Definitely recommend this place for your next purchase.

Nick Chavez

My experience here was amazing, when first arrive AJ opened my door and greeted me with most nicest hello. Told him the concern I was having and that I was worried it would take a long time to fix. He assured me that they would get it done in a timely manner. When I called to check the status of my vehicle a gentleman named Richard answered. He was able to answer the questions about the what was going on with my vehicle. He was even nicer than AJ. This dealership is top of the line with how fast they take care of you, how friendly the staff is, and how well my vehicle was returned to me. I would recommended this dealership to anyone needed service on their Chevrolet.

Sheila Henke

Service was efficient once I got there, tires were rotated along with new battery installation. By the time I got home my inflation light was on indicating low pressure in one of the tires requiring me to find a place to inflate the tire. Not a big issue just a minor inconvenience. It is very difficult to reach the service department by phone it seems that calls are not answered and there is not a way to leave a message. Once I did get an appointment I was happy with the service I received.

johnny rodriguez

Working with Mona had to have the best experience that I have ever had purchasing a vehicle. She displayed the best customer support is by far the kindest person I’ve met to date. I would encourage any potential new buyers to ask for Mona, hands down the greatest sales representative.

Gloria Garcia

Mona helped us last time and this time we were not sure if she could but she is Amazing. Not only did she get us a new car but our payment went down. So happy with her all my friends and family and us are going to be her customers for life because never saw a sales person be so helpful before. Thanks Mona

Warren Jorde

Had a great experience yesterday. Casa Chevrolet had a hard to find Tahoe in stock. Juan Vazquez was very friendly and professional. He made the buying process easy and Jack Henderson wrapped up the finance end of things. I would highly recommend Casa Chevrolet for your next purchase!

JL DaPilot

As first time buyers me and my fiancé had an awesome experience! PATRICK, JOSE, and JACK IN THAT ORDER WERE ALL AMAZING! We give them 10/10 ! We walked in at 2pm and walked out at 6 with a 2023 with only 2,000 down. Patrick is the man and he will work with you honest dealership!

Amanda Martinez

Our sales Rep Spencer 🤠 has been amazing, he made the experience so easy!!! Was so stressed and worried about getting a car he made it super easy and nice!!! In Financial Kenneth was very detailed and straight forward!!!🖋 Chris and the rest of the crew was super nice always making us comfortable!!! 👍🏼 ⭐️⭐️⭐️⭐️⭐️

VERONICA RAMIREZ

This is an amazing dealership and team. They made me feel very comfortable. The were able to look past being a dealership and see what I needed for my kids and myself. I would definitely recommend my team to everyone. Completely satisfied!!!

Greg Reed

Dealer took my car without an appointment which I was thankful for. My 2018 Chevy Volt front half of my high-voltage battery failed and I got a "Propulsion Power Reduced" warning on my car as I was driving home from work. The car was driving extremely rough and wasn't really driveable in a safe manner. I was expecting a very long time for repair since they had to order parts but it only took 10 days.

Mack jaramillo

Buying experience was the best I ever had. Sales man was not high pressure and the general manager came out and introduced herself (first time ever buying a car s manager cared enough to say hi and congratulations) thank you all and we will be back early next year did my daughter's first car. Gretchen Elisabeth

Theresa Diaz

Our Salesman Spencer was excellent in helping me get what I wanted. I now feel safe in my new vehicle. Thank you Spencer aka Cowboy Spencer for the best service!!

Jessica Griego

I've dealt with Richard in the service area. He is extremely pleasant to work with. Very polite and kept me informed every step of the way. He made sure I always had a ride and always made time for my questions.

Alyssa Valdez

We’ve bought a few cars from Casa Chevy. When going in we always work with Miguel.Patrick is also a great manager. I recommend working and buying from them. Thanks to Miguel & Patrick we love our new Tahoe!

Triston McCarty

Excellent customer service, Recently Just purchased a 2023 Chevrolet Malibu with the professional help from all of the LHM team! Tyler Adam’s professional customer service quality was a top notch 5 star, originally i walked in not knowing what vehicle i was going to get, Tyler not only presented me with the Vehicle of my choice, but also multiple other vehicles that i would have options of saving money and some other features to look at! The Sales Manager Patrick Maynes helped me every step of the way offering multiple options of saving money, and helped me get the best deal possible by being not only transparent, but also caring. When i made my way to the finance department, Kenneth Karberg Presented me with even more savings, so i was able to get the protection i needed along with every question i asked about my financial future with my brand new car! When i was finally on my way to get my new Malibu on the road, I was greeted by the General Sales Manager Matt McCarty, who made sure my experience was not only a great experience, but also made sure it was an unforgettable experience by making sure i knew exactly where i needed to go for parts, or service and gave me a full tour of the dealership, and made sure i was informed to the detail that any questions or concerns that he would make sure i will be able to have a reliable source of help! Thank you Tyler, Pat, Ken and Matt!

Leia Cunningham

After a massive repair debacle at Fiesta Kia, I unfortunately found myself needing to purchase a new vehicle. I saw a used vehicle on the website and filled out the form. The next day JP called us and set up an appointment to come in on that Saturday. He took his time to show us any car that might fit our needs, and when it became apparent that the one we loved wasn't quite a fit in our budget, their sales team found a way to make it work. We didn't leave with the car that brought us in, we left with a better one. So many thanks to JP and the sales team, and to Jack in finance, for helping us make our unplanned car purchase successful.

Cameron Madrid

Enjoyed my sales experience with Juan Carlos and Patrick. They worked to earn my business when other dealerships wouldn't. They were very up-front and honest throughout the entire experience. Working with Jack the finance manager was also very stress free when closing the deal. I would highly recommend Larry H miller over the other chevy dealerships in Albuquerque.

George King

I arrived without an appointment and was informed that it might take a little longer but the estimated time it would take was accurate. I am completely satisfied with the service I received and the service advisors was very professional and made me feel valued as a customer.

Brian Flores

We had a great experience at LHM Chevrolet Albuquerque!!! Juan Carlos came out to greet us immediately and was very helpful in finding the truck we were looking for. He was also very attentive and patient with us throughout the whole process. We’re very satisfied with the service we received at LHM and look forward to future business!!!

Julian Hippeli

Juan Carlos Vazquez at Larry H. Miller, Casa Chevrolet is wonderful. He went above and beyond helping me with my new truck purchase. I highly recommend Juan Carlos.

Abigail Pope

I have an old vehicle. It took over an hour for the oil change, while I waited in the back, because they went through and found a lot of things wrong. They took pictures and listed the prices of the parts. It was not starting well, did not improve.

Bryan Bochnowicz

Great customer service. Juan Vazquez helped me find a truck that met my needs. More time was spent test driving and asking questions than trying to agree on a fair price that we negotiated.

Lynn McCabe

We really appreciate all what Larry Miller Casa Chevrolet has done for us. No one would help us. But they did. Into a brand new vehicle even. Thanks Ariel for all your help. 💝 …

Issiah Paisano

Very helpful and friendly. They helped make it very easy to get me a vehicle I liked. Answered all the questions I had plus more. I definitely will be back in the future

Chrissyjo Garcia

Very nice when buying a car. Went into service 2 twice with in the first week of having the car. Service department is very rude acting like it's my fault it's there. I would go somewhere else next time I get a vehicle.

Jose Crockett

Richard Chavez has been amazing for the past 27yrs and he is my go to service advisor I’d highly recommend him and the whole dealership to anyone superb work and service on my vehicle for the last 15 yrs I’ve been bringing too you guys!

missSillyCel

Miguel is amazing and definitely works with you and really makes car buying so easy! Had a great experience and would definitely come back to purchase my future vehicles.

Ashley Vigil

My service rep Richard is great with communication and has been able to resolve all of my car issues in a timely manner. My experience all around with both Larry H. Miller locations has been exceptional.

Cesar Ortiz

I have always been a Dodge Ram truck owner. Since my first truck a Dodge Dakota when I was 15 I never thought of owning anything else. I was in the market for a new vehicle and had always gone to Larry H Miller for my vehicles. My fiancée was with me and recommended me to go check out Marks Casa Chevy. That’s where I met Ish Martinez the General Manager. He was extremely friendly, approachable and personable. He asked me a few questions of what I was looking for and what I wanted for my trade in. He understood my needs, and, in a few minutes, he found the perfect truck for me. I appreciated the no hassle no pressure environment he created. Ish and his team were 100% transparent with their offer and what they could do for me on my new purchase. There was no hassle or back and forth negotiating which becomes annoying when buying a vehicle. He let me know what he could do and what I needed from him and his team to buy a vehicle that I wanted. Even offered to locate a vehicle for me if it was not in his lot. Based on my experience not only with Ish but his entire staff I will be a loyal customer to Marks Casa Chevy. When I needed to get a Tonneau Cover installed he set me up with a service advisor Emanuel Arreola who was above and beyond friendly. He followed up with me on the status of my tonneau cover and lent me a vehicle so I can get back to work. It has been a great experience for me at Marks Casa and I will continue to refer my friends and family to them. If you want a hassle free experience and vehicle at a great price I would recommend going to Marks Casa Chevy.

Stephen Mabry

Very happy with my salesperson Christian Henderson. Overall time spent getting paperwork done and thru the finance department was too long.

Manuel Gurule

Pleasant vehicle purchase experience. Joseph Gutierrez was an excellent salesman. Managers and finance personnel were great. Nice dealership!

Kathy Dyer

OUTSTANDING!! Over the top customer service. My salesperson Mona was incredible! Helpful, knowledgeable, patient, went above and beyond! Great, friendly dealership!! Great experience!! 😊 …

Melanie Chavez

Spencer was great. He wasn't pushy and I didn't feel like he was pressuring me to buy something I didn't wan. I was really happy with my purchase

Kamron Corwin

I had a fairly decent experience at the dealership. Jason took great care of me. Him And Patrick got me into a great rate, and I was able to find a car within my price range. I feel that communication with the staff would probably help. But I was able to trade out my Ford focus for a much better ride. Thanks again guys.

Jessica Lewis

Very helpful to get a new ride everyone waiting to help you and highly recommend to buy a car or truck from them ! Bought two cars from here :)

Ruby Barron

Jose and Patrick were wonderful from the start. Not like many other sales men I’ve met they made sure to help my family and I and we walked out with 2023 they definitely made our family’s year they worked with our budget highly highly recommend will be coming back soon !! Not to Mention they Went Above and beyond !!

Kali Sargent

I worked with Richard Chavez and he was very professional. He made sure my car was fixed asap even though my part I needed was on back order. He also did a good job at communicating to let me know what was going on. I really appreciate the communication with this dealership and I appreciate the work they did to make sure my car was running in great condition when I left.

Loretta Zamora

We had a great experience purchasing our vehicle here! Frankie Nunez is the person who helped us with our purchase and he was very professional and helpful! He made the process easy and positive. If you are in need of a new vehicle we highly suggest you visit Frankie at Larry H. Miller on Lomas.

Rob Cordova

Your service department, sales department are awesome! Never a bad experience at this dealership! We have bought five vehicles this past year from Larry H. Miller and have always been please the way we are treated. Thank you!

Gerald Gurrola

Spencer and Pat were super helpful with me and my wife. I was given above value for my trade in so I can get a new vehicle. As for my girlfriend they were quick to the punch to save her a vehicle, coming in over seas, that's in high demand. Can't beat the customer service with them.

Sabrina Minnix

Jason is one of the best to work with. He is patient and answers all of your questions to the best of his ability. If he doesn’t know the answer to something, he makes sure to go ask someone else to try to get to the bottom of things. I came in here looking specifically for a Chevy Malibu. One of the big things is though, I still have beginners credit, and I would have needed a co-signer. Even with a co-signer though, my payments would have been much more than what I wanted. I didn’t want my payments to go over $400 per month. Jason did his best to work with that but in the end it wasn’t possible to achieve. Totally understandable though as I did not have a down payment and I was wanting to use my current car as a trade-in. He told me to come back in a year while my credit builds a little bit, and I would have better luck at getting something affordable for me. I have zero complaints about working with Jason because he did all he could but was still honest with me at the end. When I come back, I will be asking for Jason.

Mike E

Justin is a phenomenal service manager and has put together an amazing team. AJ, is always on top of it and makes sure the job is done right. The smiles and kindness let you know, this is where my truck should be. Mike Chene, the mechanic who works on my truck is amazing and I would recommend this team to all my friends. Thank you for all you do. Click

Cayden Rodriquez

They are amazing people there they helped with me and my girlfriend get our first car together they wanted to be part of our experience of getting a new car and they won us over, they make sure you are comfortable they make you comfortable with the environment there they also call and make sure everything is okay

Mary C Vigil

I was pleasantly pleased from my first encounter over the phone with AJ in service up to the completion of all that needed to be done with my vehicle again with AJ knowledgeable informative and very nice very patient. I'll definitely be back for any future needs my vehicle might have

Ariel Sanchez

Jose was so sweet and helpful! Made the experience so easy and uncomplicated, would definitely recommend to a friend. Overall thankful for the experience!

sonia bernal

Juan Carlos was amazing and super helpful. They should have more employees like him. 10/10 experience! Explained every button on my new traverse!

Michael Stout

Worked with Jason to get a new car. Great salesman! Helped me with everything I needed and got me on the vehicle I wanted. Very highly recommend him if you are looking for a new or used auto.

Mark Morales

Miguel really helped me out with zero pressure. It was a busy day for the dealership, yet he made sure everything was done a quickly and translate you as possible. Walked out with a good deal on a great Suburban. If you’re looking for a no pressure deal hit up Miguel. Thanks again!

Samantha Thomas

Juan Carlos really made buying my brand new 2023 Trailblazer a fun experience. I am driving out of here happy

Andres Carrillo

The customer service is amazing! Juan Vazquez really went above and beyond to help me with everything I needed. Couldn’t have asked for more.

E Unknown

Arnoldo was extremely professional and upfront during my buying experience. No BS or Games and was straightforward on my purchase of a 2023 C8 Z51 Corvette. All of my questions were answered honestly, he earned my business. I will now be using Larry H Miller Chevrolet for future purchases and all of my service needs. Well Done! Eric

Charlie Savedra

My experience was great. Diagnosed quickly and were very friendly and efficient. I’ll be going back.

Ivonne Chavez

I had horrible experiences with Reliable Chevrolet and Melloy Chevy in Los Lunas so I started bringing my vehicles here for repairs and I have to say I am absolutely satisfied not only with their 5 star Customer Service but with the overall experience and quality detailed work that they do. Absolutely recommend this place for all of your vehicle needs. I have been dealing with Justin at the Service department and he is great with an awesome welcoming positive attitude.

Tyler Swinson

they fumbled a little on the window tint after I purchased a new truck, but they called me a few weeks later to take care of it and I was treated very well!

Matthew Naranjo

Went in to look for a new vehicle. Joseph Gutierrez met my wife and I promptly. He was courteous, professional, and very helpful with all my questions. I would highly recommend working with Joseph if you come to Larry H Miller for your next vehicle

Nick Hogue

Staff was pleasant when I arrived and greeted me. Gave me expectations of when my vehicle would be ready, called me a Lyft ride and called me when my vehicle was ready ahead of schedule. Great job to all!

Tamara Santiago

Took my vehicle in for service and was taken care of by Richard Chavez. Very kind and knowledge. I felt very comfortable with all the services that were recommended because he took the time to explain everything to me. Will be bringing my vehicles in for service here moving forward.

Mark Edwards

Everyone was polite and helpful, buying a new vehicle is always a stressful experience for me and I was thankful for the patience and understanding as I worked through my decision process.

Daniel Hinojos

Excellent customer service! Extra effort to accomadate my needs. Sales person Juan Carlos Vasquez was very helpful and attentive.

Joseph Martinez

Mona is the amazing sales person that I worked with. She was very knowledgeable which was something that I haven’t seen ever. She had answers with out having to look them up or ask someone. She knew how the truck worked down to every little detail! She even made sure that my 90 days of XM was set up before I drove my truck off the lot. She was easy to talk to and wasn’t over bearing in anyway. Thank you Mona! You rocked and You are very appreciated!

Anna Edgell

Very kind and helpful. We seen some trucks that I like but he pulled up in the blue equinox and I fell in love with it. We went for a test drive, came back and showed me every thing about the car in full detail.. All of them made sure we're comfortable and happy. I would recommend people to go there.

Frankie Nunez

Friendly staff and our Sales Rep was knowledgeable and very helpful. We built a 2022 Tahoe with the expectation that it could take several months to come in. We were so excited and shocked when it came in, in half the time! Thank you Larry H Miller, the best car buying experience we have ever had.

Anthony Cordova

I just wanted to let you know that Miguel and Tyler will have are Business if we ever buy another new vehicle! Even financing John was awesome too!! Best day I spent day spent buying a car at the dealership, thank you for all your help and your two great sales persons and finance person💯 …

Steve Cohen

GOOD HONEST PEOPLE !!! I am in line to get a Z06 from this dealer … i want to share my experience so far of the whole process from the deposit up until now. It is important for me to make this review because i have been treated with amazing service and above all honesty. This dealer is not gauging people over sticker and not trying to screw their customers over unlike many other dealers. Linnie and matt McCarty have been taking care of me and have always returned my calls in a timely manner and updated me on a very complex process with Gm. I highly recommend doing business with these people and this dealer based off my experience so far with them. These days it is rare to find a good dealer that practices good business ethics :)

Kim Racette

Told me it would take 2 hours max to diagnose what the check engine light was about, took it in by appointment on Friday afternoon and they didn't "figure out" what the light meant until Tuesday morning, 4 working days later! But they had no idea how long it would take to find the evap leak. They wouldn't answer my phone calls, would only talk to me by text. Sat on hold for the service manager for 15 minutes before I just gave up and hung up. Absolutely horrible service all around! I am giving an update, after this original review Phillip Sanders the GM contacted me and was so kind and really wanted to make my experience better, since my son's vehicle was still acting up we took it back and had a MUCH better experience this time. They really do want their customers to have a positive experience. Thank you Phillip!

Cathy Braun

Richard Chavez has always gone above and beyond when it comes to servicing my vehicles. Besides his pleasant personality and understanding nature. Richard tries to assist in any way that he can. He keeps me posted on my repairs and costs. Casa needs more personnel like Richard to enhance the overall customer service experience at Casa.

Ray Bair

The service and communication were excellent. Richard is the best. I was dismayed at the long delay for getting repair parts.

Cameron Terra

Stopped by the body shop to grab a quote. They were all booked up, but Nyk was able to fit me in, in just a few minutes for a more than acceptable quote on my truck. Great communication, very personable and fall very fair. Highly recommend

lynne howard

Our salesman Jason was amazing. He helped make things amazingly smooth. And Jack got our financing done pretty quickly. I love my car!!

Paul Romero

My first experience with this place was not very good ,but I returned and found a new salesperson Karina she was awesome didn't push towards the sale and knew her business well, im going to be back to see her again. Also Jack that did my paperwork went above and beyond his duty to get me the best deal he could I definitely would refer both these people to anybody looking .Thanks so much!!!!!

Christian Henderson

Miguel Figueroa, Patrick Maynes, and Jack Henderson are a dream team. No one will work harder to earn your business!! I'm ecstatic about my new Chevy Equinox!!

Jeffrey Willet

Today, I was very happy with my service appointment! I received text messages and a phone call when my car was done. The price was even lower than I expected. There's no reason to go elsewhere with such great service and reasonable rates.

J Pecos

Had a really great experience getting my vehicle serviced here. Very knowledgeable and friendly staff! Great amenities, too.

Kristin Guzman

I worked with salesman Miguel. He was great and helpful during the purchase of my Tahoe. He made sure to always follow up and find what I was looking for. After the purchase he took the time and made sure to show me how to work everything! Very professional and knowledgeable.

Giselle Vasquez

Juan Carlos was an excellent employee/sells person and made everything super simple and easy. Great employees! Very happy with my new SUV!!

Gabriel Gallegos

I walked in and they maid me fill like family Emmanuel Robinson was so nice and professional he made buying a car so fun and eazy I got everything I wanted and more never going anywhere else for cars thank you so much y'all got five stars from me thank you!!!

Samuel Reggie Mason Sr

Salesman (Emanuel Robinson) was extremely helpful, as was the sales manager (can't remember his name).

Ronnie Justice

Check engine light came on while traveling. Called and spoke with Richard Chaves he could have not have been more helpful. He even arranged 7:00 am appt and transportation for me back to my camper while diagnostics and repairs were made. I am very grateful for their help in getting us back on the road.

KP 21Phi

Mona and Lawrence are awesome. Got my payment #'s to where I wanted them and done deal. Ok this will be my 4 car in 2 years. I think I may have a problem. Once again Mona is the GOAT. She got me my car with the right price. Her personality is the perfect training of how car dealerships are supposed to be. Because of her professionalism I will always seek her expertise.

Elaine Waruszewski

You need to see Spencer Deal “The CowBoy”! -Professional -Patient -Resourceful -No run around bs -Knowledgeable I was very anxious when I stepped on the lot. Many sales people looking at me. Spencer approached and introduced himself very warmly, asked me what I was looking for. When I told him, Spencer instantly told me all the options he had for me the year, make, model, price and even the miles I was astonished. I didn’t like any of the options he showed me so we parted ways and he didn’t pressure me to stay, I felt my time was valued. He called me a few days later asking if I found a car because he thinks he has the one. So I came back he traded for a 2014 Cruze with 34,000 miles in my budget range it was perfect. I was very weary of the payment he assured me he will take care of it. And he did! Got the payment I needed and he got me in and out with no stress Will be back for a truck If you go to casa you need to see the cowboy!

Julia Snowden

Mona was/is beyond wonderful! She kept saying it was just her job, but she went beyond her job! Very professional, honest and personable! She made the whole process a lot easier. From my 1st contact on the phone, she really listened, found a vehicle to match my needs and wants. It was one and done! THANK YOU MONA! All the staff interactions were very friendly and professional!

Cameron Fite

Rich and Aj helped my sister out in service , they were really patient with us and I appreciate the communication. The service manager even reached out after the service to check and make sure everything went well.

melissa elizondo

I’ve never had issues with the actual service. However, not being able to get a loaner, while your car is being serviced is so problematic, especially when your only means of transportation is in the shop for two weeks! Something should be done to a) minimize the time your car will be in the shop, by ensuring all parts/materials are on hand. And b) alternatives to loaners from the dealership, such as reimbursement for car rentals/Ubers. It’s extremely frustrating when a car, that’s still being covered under warranty experiences problems, and absolutely nothing is done to compensate that you have to be without A vehicle while it’s getting fixed.

Dennis Chavez

There was someone to meet me for my appointment. Right on time. The service is great and everyone was professional.

Joshua Cosio

Awesome group of people! Arnold (sales associate) and I were waiting for a Corvette build to come up for around 9 months. I checked in and he responded immediately or he checked in if he caught wind of anything. Eventually, something came up and Arnold was able to get me first look at the car. Ended up buying it and now I’m happy as a clam 😉

Leslie Rivera

I have to say my husband and I were extremely happy with José. We went to go look for a truck for my husband and Jose was so patient and did everything he could to get us the best deal. I also wanna say Thank you to Ken! He was able to get us an even better deal at the end of the day!! Definitely recommend them to anyone who’s shopping for a new vehicle!!

Rayne Mendoza

I enjoy bringing my vehicles here for maintenance because they do so well!! The reason for 3 stars is the communication! Good lord. Impossible to reach the service department. It either rings and disconnects or you get an automated message with no option to leave a voicemail. I have to book through the app which is fine but I have other matters an app won’t address🙄 please do better. It’s really really not hard to pick up and place someone on hold.

Carla Jones

Pat at the collision center was absolutely wonderful. It's been a traumatic 2 months for me and after a accident with a homeless bicyclist it was worse. Pat was very compassionate and helpful .got the part ordered and today got it installed in under 30 minutes..He deserves praise for his help and caring!

Lyssa Lue

Justin W. Was awesome!! Definitely won't be dealing with anyone else again! Ask for him! You won't be disappointed. It was so nice to have a male mechanic who was honest and didn't try to sell me services I didn't need. I will definitely be back to see Justin in the future!

Claudia Gaspar

Juan Carlos Vazquez salesman was very professional and helpful! I definitely recommend anyone go visit him! He will help you get the best deals and approvals for first time buyers also!!!!

Connor otero

Frankie (sales) and Patrick (manager) were awesome! They were able to get me into the vehicle I wanted at a great price!

Reno Sandoval

Made appt,was taken in very quickly. Was kept informed on the status of my vehicle. Was very satisfied with the results and the timely manner that it was done. Don't thank me,but I thank you for your human touch to your professionalism to your work ethic. Thank you!!!!

Bucky Knipp

Jr. Baca has been the best gm parts guy I have dealt with hands down. He goes way out of his way to make sure that I get what I need when I need it. Keeps my costumers happy!

Carlos Telles

I was in an accident where the other person hit my left front wheel and damaged the rack and pinion and tire rod ends, among other things on my truck. There didn't appear to be any cosmetic damage to the body of the truck. I took it to LHM where Nyk Leyba took excellent care of my truck and went above and beyond with his customer service to ensure my truck was repaired correctly and quickly to get me back on the road as soon as possible. Shout out to Orlando the tech who diagnosed the issues with my truck and made sure everything was fixed back to original as possible. Thanks guys! I appreciate all you did for me!

The Art Grind

Justin was amazing!! He was very kind and helpful. He kept me updated with the status of my vehicle and did a great job. I am very satisfied With his service.

Joe Chavez

No haggle, numbers worked out, fair value for my trade.Tyler was very knowledgeable. John in finance went above and beyond.

MC MOC

Larry H. Miller Casa Chevrolet was a great first time experience. Justin took good care of me in my time of need. True embodiment of customer service, putting the customer first is key I will definitely recommend.

Alyssa Rivera

Couldn’t be happier with my experience here! So glad to have Mona and Patrick’s help, If anybody needs a car come visit Patrick and Mona!!!

Anthony Zapien

Juan Carlos was exceptional in helping me find a vehicle I liked while staying within my price range

b Miller

Spencer( The Cowboy) Deal helped me purchase my vehicle. I got a 2020 Chevy sonic. He was extremely knowledgeable and he is going to help my mom get a car too! 10/10 if you need a vehicle ask for spencer

Miriam Barranco

Mona Overholt was amazing!! She was very patient in helping us look for the perfect car for us and never once complained! I would definitely recommend her if you are in need of a vehicle!!

Michael Gormley

Great customer service. They took care of me through every step of the buying process, I wish I didn’t have to wait as long as I did to sign paperwork but I will definitely buy more vehicles from them in the future.

Beatrice Rodriguez

Joe is very professional, patient, and personable! I am glad that he was my salesman! He helped me make the right decision on my choice of vehicle and I am very satisfied! The icing on top was Ken! He is so funny and made a great experience even better.

Andrea Gonzales

Service on oil change and tire totation was great but I am disappointed as I have a deep scratch on my door on driver side. It was NOT like that when I dropped it off. I tried calling the representative that call me about how the service went but she is not answering my call. I take good care of my vehicle and I am disappointed about this deep scratch. I was also told the service was going to take 2 hours bit I was called in less than 40 minutes that my car was ready. And I had to arrange a transportation to get my vehicle. If it was going to take leas than 40 minutes I would've stayed and waited.

Reyrey Ortiz

Went to get my truck serviced was very happy with the overall experience. Very quick in and out. My service advisor Francisco Lopez was well informed and spoke Spanish ! I will be going back again

Michele “Gypsy” Moore

AJ was incredibly sweet and made me feel at ease. Richard keep me informed every step of the way. I will defiantly be back!!

marline Bratzel

I am unable to respond to your survey sometimes because it goes to my junk mail. You are welcome to call anytime for a questionaire to answer about your service. I have purchased three new vehicles from Casa. I will buy another one in October. If i have a problem i feel comfortable to discuss with the service department. I am a widow in poor health and i need good, reliable transportation, I thank you for your survey.

Tom Snow

Trying to schedule a service appointment for oil change and tire rotation. Results: 1. 2 calls were not answered at all 2. 1 call went to an answering machine - left message - no return call 3. 1 call answered - I was put through to service dept - no answer - left a message - no return call 4. Finally reached someone in service. Scheduled the oil change and inquired about having the Takata airbag recall work done. Was told that the parts were not available 5. When I arrived for my service appointment I asked about the airbag repair and was told the parts were available - this work was done along with the oil change Bottom line - I have stuck with the this dealership (under different owners) for the 8 years I have owned this truck. Having work done by the dealership vs. independents involves significant extra effort (scheduling appointments, 30 minute drive each way, etc.) and generally a higher price for the work. You have now added the handicap of not being able to reach anyone by phone, I will now start taking my business elsewhere.

D

Jason Ramon went above and beyond to help get me into a vehicle. If you want great customer service and an awesome team to help you with your vehicle needs visit Jason or any other sales rep at Larry H Miller Casa Chevrolet

Ayanna Freeman

Just super efficient! Also, thank you for providing complimentary snacks in your Waiting lounge. Very helpful.

Timothy May

Justin was extremely polite and helped tremendously. He helped me with all my appointments and made sure everything was running perfectly. I will definitely be using him for all my future appointments. Thanks bud.

Charlotte Maestas

I dropped off for an oil change. Everyone was very kind, service was quick, price was competitive.

AMA

Cowboy Spencer was really helpful and responsive. He answered my questions quickly and went above and beyond. I had a great experience with LHM Casa Chevrolet!

Irma Bustamante

Spencer, the cowboy, did an amazing job in showing us available options and all features. He answered every question I had. The dealership and owner were very helpful.

Helena Domingo

Christopher was my salesman and he did amazing job on getting me my family into a car 🚙 I couldn’t believe it ! I do highly recommend this dealership 100%. My family & I are so excited happy .thank you for everything!!! …

Matthew Maxwell

Spencer aka “Cowboy” helped my girl find the Camero she had been wanting. Awesome service!

Shelsea Dez

The sales staff at LHMiller were very friendly and helpful. Our sales guy, Jason was the best. He helped us to get the vehicle we wanted and did everything he could to gets us a great deal. I highly recommend LHM Casa Chevrolet. Definitely recommending to anyone who is looking for a vehicle, new or used.

Cynthia Brown

The people are exceptional in the service department. Reaching the service department on the phone us a nightmare, but once connected every person is top notch. AJ is usually my "truck guy" because I trust him so much. I had Rod (Rob?) This last time and was super impressed!

SUHAILL KHAN

Justin in service got me in and out. Did a great job with communication, efficiency, and explaining what went wrong with my vehicle. Definitely my go to Service Advisor from now on .

Liz Regan

Bryan & Pat were extremely helpful. We had immediate assistance for an estimate and repair was done the very neat day! Highly recommend these guys. Professional and curtious!

Amy Solano

John Reid is an excellent sales men. We had go ne ti other dealerships got out and walked around not a single person greeted us. We went to Casa Chevrolet and was just driving around and we saw John walking up to us. He greeted and introduced himself and he was so good he found what we wanted.

Samantha Giovenco

The service department is awesome. Francisco Lopez and Adrian Martinez were extremely helpful and friendly. I will definitely come back here for all my maintenance from now on.

Vanessa Dan

I bought a suburban and I give Mona Overholt all the credit. She went above and beyond to help my kids and I reach happiness. She is very kind and pleasant!

Alberto Carlo

I forgot his name.But the last two times that I'm being there you service advisor was great Good attitude got the job done quick and a very easy person to talk.Very professional

Calvin Bruce

Its always a pleasant experience witj Larry H. Miller Casa and the staff is always friendly and courteous. Thank you.

MisJune

5 stars to the service department. Awesome crew and very helpful. Thank you AJ.

Joseph Sedillo

1. Purchased a vehicle yesterday. As it was still service for a windshield and 2 tires. Was told everything would be done by time purchase was complete. It wasn't. Was then told they had scheduled for the windshield and tires to be completed, but will not give me that info. They have taken my down payment and trade in, but I can't get any info on when to pick up my purchased vehicle. Changed my insurance over to vehicle purchased, now leaving me carless to get to work. Have called numerous times to get info, being told they will get back to me, and still sit without any info. Communication is very poor. 2. Was able to escalate this issue to management. They we're able to get things moving. Was able to pick up vehicle.

sandra rebuldela

From the time I drove in to look at trucks I got the Chance to meet a nice young man named Juan Carlos Vazquez To show me everything we had and more Answered all my questions And another nice young man named marc he was one of the managers Anyway they were very nice and helpful I wound up buying a truck And a black mind And a black mind.

Leland Watson

Good service. I got my Equinox at Reliable Chevrolet and had two bad experience. They took to long on both services. My first was a seat replacement, they had the car for two and half weeks. The loaner car they gave me was the smaller spark and it smelled like someone had smoke cigarettes in there. So we didn't drive it to much. It was a good thing I had the Colorado that I purchase from you. You guys did great.

jonathan r Tom

My sales person was excellent. Very profesional. Karina Riveria is a asset to the dealership. The vehicle buying experiance was a easy process. Thank you Jonathan T

Daniel Torres

Very professional and nice people to deal with made it easy and fast and gave me the best deal

Archie Smith

I wish I could give Juan 10 Stars!! I was nervous at first because I hadn’t purchased a car in a very long time. Juan showed me everything I asked for and it was no hassle and actually fun!! Thanks to Juan Carlos!! Yay

El Pelavacas

I have never had agreat experince like the time we went to go get our 2023 travese at Larry H. MIller. Their people are the best.. they made us feel important and helped us in every step . Othe car dealers suck .

Jennifer Alcorta

Tyler our salesman was so great. He took care of all of our needs and wants. We are from Carlsbad NM we tried to buy local, but no one wanted to help. They were rude and never returned our calls. Tyler at Larry H Miller in Alb. was just the opposite we will be retuning on all future purchases.

Joe Hall

This dealership is the best in Albuquerque - friendly staff and great products. Manuel Montano handled my sales transaction and test drive. The financing piece was a breeze and I was out of there and on my way home in a new Chevy truck in record time. The sales manager, Ish Martinez, was awesome to deal with as well. Happy to recommend Larry H. Miller Casa Chevrolet without hesitation. Check with these guys first if you're looking to buy a new vehicle in New Mexico!

Juanita Winkler

My experience with Larry H. Miller Casa Chevrolet was excellent. Richard Chavez provided exceptional customer service! He is a true asset to your dealership!!

Angela Nunez

Lee Feehan, Matt McCarty and June Lee are an awesome team. They were absolutely fabulous in getting my son and I in a vehicle that fit our needs. They went above and beyond to make sure we were satisfied during the shopping, financing and purchasing processes. We had an experience after we left the dealership that we hope no one ever has to go through. Approximately, a mile after leaving the dealership we were involved in a hit and run. The team all took the time the following day to personally Check-up on us and offer any possible assistance. This was absolutely amazing!!! We would certainly recommend Larry Miller Casa Chevrolet for a great experience car buying experience!!!

Marc Haufmann

AJ was fantastic, he went above and beyond. Got my vehicle back much quicker then I anticipated. Everyone there was great and I will be getting all my work done there in the future.

bryanna duran

My fiancée and I were in the market for a new vehicle and had the pleasure of working with Miguel. We really appreciated Miguel’s time and attention to detail, he very responsive and accommodating (sent us videos/pictures and explaining all our options). I’m a business major, so I think customer service is so very important as well as feedback! I would definitely recommend him, specifically to anyone in the market for a new vehicle. I spoke to another Chevy dealership and I had a horrible experience, she actually hung up on me twice and didn’t even answer my questions more so seemed annoyed I was asking! I’m happy to say that we had a completely different experience with Miguel, we were only shopping around and didn’t purchase and treated so well! I can’t imagine how well and taken care of actual customers are!👍🏻✅🎉🎊

mannuel molina

Great experience and excellent customer service. Mona was great and very knowledgeable. She got me in right away. I loved her persistence. Also June got me approved quick and we were in and out. Without Mona and June getting us done so fast and easy we probably wouldn’t have bought there. All the way around was a great experience.

Robert Kelley

I bought my 2018 Mitsubishi from here this past December, and the process could not have went better!! I have never purchased a car before and I felt unfamiliar about the process. The salesman who helped me, Joseph Kelley, was fantastic. He made the process quick, seamless, and he got me in the car that was right for me at a good price. I couldn't be happier! Incredible and reliable service. Highly recommended!

nathan lyon

Everything was great when I arrived. I contacted salesperson and he met me in the showroom floor. They didn't have the exact truck I wanted, but got the same model but different color. My experience there was awesome and salesperson was good dude as well finance person.

Adam Milton

I went over on a Saturday afternoon just looking at a truck. Ended up driving out with it. My salesman Nader was nothing short of awesome from the moment I met him. Even today two weeks later he has called several times to check how everything has been. Nader and the sales manager were able to get me into a truck i have been wanting for years. We were there way after closing and Nader, Kyle in finance, and myself jumped through hoops after hours getting the insurance and finance done. The whole experience was wonderful. During the drive home I noticed a few problems (used truck of course there will be something), I called and Nader was not in yet, i was transferred to Robert at service and he told me to bring it in they would take care of it. The Five star service i received just made my whole experience that much better. All the employees I have named kept me in close contact and updated me on all issues. I was never left wondering what was going on. My repairs were done in a timely manner, i was even picked up and dropped off back to my work by their transport driver (wonderful guy just like all the rest). I would definitely recommend stopping by and seeing these guys when you are ready to purchase your next Chevy.

Carmela Montez

My experience at Mark’s Casa Chevrolet was outstanding from start to finish. Paul McGowan did a great job getting me into the car I wanted. His “no pressure” approach was perfect. Every step in the process was easy and smooth; even helping me complete key downloads, and program important features in my new car. He made sure I got a great deal. He was patient, kind, knowledgeable and the consummate professional. From the moment I saw my new Sonic RS, Paul McGowan knew instantly how much I liked the car and made sure I drove out of the dealership that evening happy and very satisfied. The car is everything I hoped it would be and more. Looking forward to doing more business with this team.

Tom Hamilton

Patric and Joe where very helpful and went above and beyond to get me approved and in a new car I came down looking for a camaro and walked away with something much greater for both me and my kiddos my new 2022 Malibu is way better than the camaro thank you Joe and Patric so much you two where nothing less than amazing

judd McRoberts

Happy that Larry H Miller Chevy, Richard Chavez and the knowledgable mechanics were able to replace the oil pump and airbag recall on my 2013 chevy Silverado in time for a once in a life time Oryx Hunt. Brought the truck in on Monday at 10am and was able to pick it up Thursday 10am, just hours before we left on the hunt. They were able to diagnose oil pressure problems, replace the oil pump and process the airbag recall. Thanks for the great service! Judd

Andrea Felts

This was by far the the best experience I have ever had buying a car! Mona and Donna were so much fun! They really listened to what I wanted and made it happen. They both went above and beyond and made me feel like a queen. Jack in finance is always amazing! I have worked with him for years. You need it done right? Jack is your man!!

brandon gigante

We had been shopping for a specific new truck for over a week and finally located one at Larry H Miller Casa Chevrolet. I was already discouraged from previous failed negotiations but called them up anyway. I was helped by Matt McCarty who told me immediately, “I’ll take care of you, I got you covered.” I told him what I was looking for and he asked for 10 minutes. He called back in 5 and we bought a truck!!!! Matt was extremely helpful, personable, and professional!!! We have never been treated this well buying a vehicle. Matt is the absolute best and above all, he has been straight forward and honest from the beginning!! He has been patient and provided answers to all of our questions. Helluva job, Matt!! We will recommend everyone we know to you and look you up again when we need a vehicle!

Laura Wood

My husband and I had been discussing buying a new truck! Stopped in at Mark’s Casa and Briana was amazing! She took us through all the different models we were interested in! Very informative, patient and went out of her way to help us find the exact truck of our wants and needs without the dealership pressure! Thank You Briana! We love our new Colorado!

Roger Fenske

Dropped off my truck for its first service had the oil and filter changed along with rotating the tires, dealing with the two recalls and topping off the DEF tank. The one thing that was a great improvement was using Lift service to take me home and pick me up the next day to pick up my truck. I have used Richard Chavez for my service advisor for more than 20 years and have always received excellent service.

Dusty Wright (Duster96)

So I had bought a new car from Darryl Jones at the start of this year, and his honesty and integrity was the introduction to how this dealership operates. I will be buying my next vehicles from here! I can say now, after coming back to get my vehicles serviced, that everyone that works here from the sales staff to the service department have earned my trust and my business. Richard and Kenny are awesome, as are the other service reps, and the service techs do an amazing job. I like to walk around and look at the new cars while I wait, (especially drooling over the Corvettes and HD trucks) and the sales staff always stop and ask if I need help. Once they know that I'm just passing time, they don't walk off looking for the next sale, but rather they have a conversation with me and my family. I could keep going on and on, but just have to say: thank you to everyone for the amazing job that you do, I know that whether I'm buying a new car or getting them serviced that I can trust doing business with you. You all seem tight knit, and thank you for making me feel like a part of that!

Alexandria Cerna

Miguel is a great salesman. He took his time, was kind and helpful. He worked hard to stay in our price range and got us a great deal! I will definitely be returning in the future.

Ariel Archer

Honestly I didn't drive off in the initial car I wanted but the team worked with me to get me in something similar but more cost friendly. Lawrence was a great sales rep and was friendly and energetic. He made the expierence a good one!

Julie

Everyone was supper friendly and Extremely professional! Thank you to Frankie and Marc! especially for helping me out getting my new vehicle and helping me get the best deal I can!!

Alfredo Ramirez

Just bought a car yesterday from here with John Reid and it was the best car buying experience. I was not expecting to buy a car but he did a great a job. I wasn’t there all day and he did not waste my time. He took care of everything and made sure that I fully understood the process of buying a new car. He made the whole buying process super easy, fast, and very effortless. He definitely knew what he was doing. He introduced me to possible vehicles I’d like. Most importantly, he genuinely listened to my needs and got me into the right car that I’ve been looking for. Not only did he and the dealer ship exceed all expectations, the vehicle I bought did as well. I’m very happy with my experience here. If he’s still here, I will be buying my next car here and I will be sending everyone I know looking for a new car to John. He deserves a large raise and a serious bonus.

Travis Mahan

AJ took care of all my truck needs and as always he did an outstanding job!!

Dave Barr

I was actually pretty impressed with how fast they got on my service but, unfortunately not all was satisfactory after that. I left my Vehicle with them and let them know they could have it for as long as needed. A few hours later I received a call letting me know my truck was ready to be picked up but when I got there they were still working on it. Honestly that wasn't really too big of a deal however, the fact that there was oil all over the inside of my wheels and under carage and no service sticker in the window kinda leaves a bad taste in my mouth

Janelle A.

Joseph Gutierrez did an AMAZING job at helping us find the perfect truck! Respectful and great to work with

VINCENT G.

Thank you Alejandro, And Patricia. A special thank you to Larry. All of you made this so easy and painless. I love my new Chevy Colorado!

Anthony Ramirez

As a customer of each Chevy Dealership in ABQ, LHM exceeds Galles and Reliable in customer service, inventory, and satisfaction.

Nena Vigil

I’m always uneasy when it comes to purchasing a car because the process can be a bit stressful. I purchased a Jeep from Joshua Fraser and I am very pleased with how he treated me. He treated me with kindness and patience as I asked a lot of questions. He is very knowledgeable and took his time with me. After we sealed an amazing deal within my budget, I was sent to finance manager Jack Henderson who also went above and beyond to save me money. I am very please with everyones efforts in helping me get into my new Jeep.

Jonathan Rummel

Vehicle was repaired great Nyk was super helpful he is highly recommend by me and Daniella was amazing in the front 5 stars for Nyk and Daniella great staff made me feel right at home Nyk really worked his hardest and went beyond to make me a happy customer.

Latasha Moore

My experience with Marco(LHM Jeep dealership) was great. Fairly quick and great customer service. I bought a 2011 Camaro 2SS. I've had it since February and I've been pleased since. He helped me understand what I can get into, what's possible, what's not possible, the warranty, discounts available/or not, gap insurance, extended warranty and maintenance packages. They even had a decent promotion at the point of sale. I can't want to trade up in 4 months. Don't knock them until you try and tell Marco I sent you. His integrity is real.

Samuel Gonzalez

Very good experience @larryhmiller Casa Chevrolet Juan Carlos Vazquez is the man to talk about your new vehicle

Kim McCall

Miguel was great to work with and a good guy and I would buy a car from him again. First time I ever said I would refer someone to a car salesman. The only problem I have which is why I did not put 5 Stars is I bought a brand new Tahoe and when we went to pick up the vehicle you guys had put a big scratch on the front bumper which is frustrating seeing how it is a new vehicle. I was disappointed for sure.

Cassie Lynn arviso

Great service , was working with Miguel Figueroa and he did an absolutely amazing job in putting me into a AWD . He was kind and understanding of the situation and he did everything he could to work with me to trade in my vehicle to get the AWD . He is a great salesman and very polite. Very patient as well with it since it did take a long time that evening. I appreciate him and his help.

Xeturah Woodley

UPDATE 8/25/17 @ 5 pm Well, I must say I am very impressed by the response I received from Mark's Casa Chevrolet about my issue. I received a call from Selena, a customer service manager at Mark's Casa Chevrolet immediately after Mr. Tabor posted his response. She has worked there for years, and she remembered me from my visits. She asked me to come in and talk to her about what happened. She resolved the issue in just a few minutes. It turns out they charged me the wrong amount, and she fixed it! So I'm updating this one because of her! She was courteous, efficient, and legitimately apologized for the error. They need more people like her in the department. I was concerned that she would try to pressure me into changing my feedback, but she didn't. She just legitimately wanted to take care of me. In the future, if I ever have problems or questions again, I will go directly to her! So the change in stars is a reflection of her! She ROCKS, and they should hire more people like her. THANK YOU for the support! Thank you Mr. Tabor for having her call me! I appreciate it! ******************************* Original Post - 8/22/17 I wanted to find out why my air conditioning wasn't holding coolant. I dropped it off with the overnight drop box. In the morning, I never received a call to tell me that they had logged my car in or how much the diagnosis would cost. So I called multiple times and was told I would get a call back each time. When I finally received a call back in the afternoon, I was told it would cost over $800 to fix it and still was not told how much the diagnostic cost. When I picked up the call, I told I would have to pay $147.11 to get my car. I never agreed to that fee for the diagnostic and I can't believe they charged me that fee. I feel I was overcharged by the service team for the diagnostic. I have purchased my last two vehicles from Mark's Casa Chevrolet and went there for service. I purchased here because I always felt like I was being treated fairly by the salespeople and the service staff. The service and care for the customer has gone downhill over the last few years. After this experience, I will never utilize the service department again nor will I purchase another car from that dealership.

Steve I

Our 1994 Chevy Silverado broke down outside of Albuquerque on a Friday afternoon. We were on a cross-country trip. We called and Richard, the service manager, told us to have it towed to the dealership and he would take a look at it. Richard and his team were incredibly responsive and accommodating. The truck was ready to go Saturday morning at 10:30 am. Can't say enough good things about them. Our truck drove beautifully the rest of the trip!

loracandelaria

Made the appointment for 8:30 for an oil change but was told when I got there it would take an hour to hour and a half. This is a 15 minute procedure! Why are you not utilizing one or two techs to do all the oil changes so this can be expedited efficiently???? Also follow up with customers on recall work would be appreciated. Been waiting on the parts and notification for over 3 months and still no info from you until I asked again about it.

Jonathan Toya

LHM Casa Chevrolet is the best dealership thus far I’ve experience. The atmosphere is very welcoming as the staff is too. A huge shout out to the amazing customer service from Briana and Ish and the rest of the gang who helped me get into a vehicle I wasn’t expecting to happen! 🙌🏼 💪🏼 🤙🏼 …

Lexa Malone

This place has been wonderful to work with. As a first time car buyer, they have made the process easy. I walked in and told Patrick what I was looking for and the first used car he pulled out fit everything I had listed, along with budget! He got the whole process done in an hour and has been there through text to help with any questions I have! He also threw in a free tinting! Christina was the one who helped me with the loan and sign all the paper work and she has been immensely helpful and friendly as well, even after purchase! Thanks for the help!

Michael Padilla

My experience with the dealership stared on the wrong foot. I am from out of town and scheduled my visit with you in more than a week in advance detailing what I needed done. The attendant was not very personable and told me that I would be called at the end of day to get an update. I dropped off my vehicle on Friday at 8:30 in the morning and had not heard anything all day, so I called about 3:30 to get an update. After numerous call I got hold of a young lady that told me the technician that was assigned to my vehicle would not be in until Monday. I was shock, I asked to have the Service Department give me a call to explain. At about 4:45, I called once again and finally got through. I got ahold of a salesman and he said I would get a call from a manager by the end of day. Never Happened...guess he/she had weekend plans. I called numerous times on Saturday morning leaving numerous messages for a call back as I did the day before with no response. I continued calling and finally got ahold of an actual person , coincidentally it was the young man that checked me in, he was very caulking and lied to me that he informed me that he told me that my vehicle would not bee de looked at immediately. I asked to talk to Mark Wiggins (I dealt with him previously regarding financing for the dealership) and he chuckled, sorry but he doesn’t own the dealership anymore. Refused to give his name and suggested I come pick up my vehicle by end of day. It was late, so I decided to wait until Monday. STILL waiting for a call from a manager, I called again several times leaving several messages once again with no response. I finally got hold of Richard. Thank Goodness, he listened and assured me that the vehicle would be taken care of and that he would keep me informed. Thanks for Richard for making a horrible situation good. Your dealership communication skills are horrible and due to that I incurred additional expenses due to having to stay on Albuquerque longer than expected. If I wanted my vehicle looked at on Monday, I would have scheduled the appointment for Monday. I feel that I should be compensated for my unforeseen expenses. But I know that will not happen. My response is probably a waist of my time, as I know management, if any, only get the good responses. I don’t expect a response due to the fact that we your dealership doesn’t care!! I will no longer take my vehicles for service, buy a vehicle or refer you to any friends or associates

D Padilla

Had a mechanical problem that is common to Chevrolet Malibu's... maintenance representative was familiar with the problem and quickly addressed it. Was out of there sooner than expected.

Tori G

Unsatisfactory service experience. Scheduling an appointment was a hassle because no one ever answers the phone. The service itself took forever, only to still have issues with my brakes after being told everything was good. I will no longer be having my vehicle serviced there.

delvin casta

The only sad experience was that after the oil change I came home and in the mail I had an offer for an oil change and tire rotation that I couldn't take advantage of. Everything else excellent.

Eliseo Morales

You guys did a good job, the only thing I am concerned is the noice my truck has on the differential that has not being fix. I purchased this truck new so that I fell more safe and this case is not how I fell, I am very wary about this issue I am hoping that nothing happens until you guys be able to fix my truck. I am still waiting for the dealer to call me back and let me know when they are going to fix my truck, the noice is getting worse.

James Carroll

Our sales men was great but when his sales manager got involved he was a bit to aggressive and pushy. Did nit seem to have our buying interest at heart but the stereo type make a sale at all cost. This is what will stick with us and we will share to others that ask about our new SUV.

Ryan Anderson

Called about some service questions regarding my car. And spoke with Francisco Lopez. Informed me about the services available and even made me an appointment! Looking forward to getting my car fixed.

Sheena Ramos

I was extremely surprised that they offered a free shuttle all the way across town while my car was worked on! I thought I needed new breaks but they told me that I didn't which shows me that they are honest! The oil change is a good price and I feel confident in the service that I am getting! The entire process with them has been good since day 1!

Stephen Moskal

My service representative Thomas Lavigne was extraordinarily helpful. Even though my Bolt was out of commission from Aug. 23 until Oct. 7, he kept me informed each week and arranged a loaner when needed. I feel Thomas saved what little customer good will GM had during the wait for a 12V AGM.

S Henderson

Smooth car buying experience. Honest pricing. Good people. Thank you

Miles Fisher

I had been researching mid sized trucks for about 2 years. I knew I wanted a 4-cyl Colorado extended cab. Lawrence showed what was available, then worked hard to get the best deal and incentives for me. That made it easy to decide I was at the right dealership.

Ron Wilson

Very nice people Give me the best price they could on my trade . And discounted price on the truck I bought, and it was on Christmas Eve.. Most people just want to get home..but they stayed and helped and even got the one off the showroom floor for us to test drive..Thanks LHM Chevy.

Rosa Largo

Love this place! It’s been good to us several times. First when we bought our truck and then when we broke down as we travelled through in our older truck with a fifth wheel in tow. We were back on the road the next day. Richard is the best!

Ashton Tso

Larry H. Miller Casa Chevrolet did an amazing job in getting us our dream vehicle! My wife and I were very impressed with their customer service and professionalism they showed towards us. We would definitely recommend this dealership to others who are in the market of a new vehicle.

Valarie Jaramillo

I called the dealership and spoke to Patrick Maynes and asked him if he had any 2021 Silverado 4x4 custom trucks. He said no but he could get one. He called me the same day and got one for me. I went in that evening and dealt with him and Mark Selph. Mark took his time and listened to what I wanted and my stories. I loved the truck, they both made my buying experience easy, fast and friendly. I really wish all salespeople and salesmanager’s were this competent!! I just wanted to thank them both again for giving me such great customer service!

Vanessa Silva

At marks Chevrolet, all the staff was more then welcoming and super friendly. As I am a first time buyer I was having a difficult time being able to qualify for a car but, John Reed was outstanding and helped me find a nice, reliable, & beautiful BRAND NEW car. He went above and beyond to find me a car with all the qualities I asked for. I am beyond happy with my brand new car!

Max Machado

I had a great experience leasing a truck from this dealership. Miguel Figueroa and his team were knowledgeable and worked hard to create a deal that worked for me and my budget. Nothing but great service! If you're looking for a new vehicle I would definitely recommend Mark's Casa Chevrolet!

C Martin Del Campo

Purchased a brand new vehicle from this dealership a few weeks ago and I have to admit that it's been the best car buying experience I've ever had. My sales rep Bri is a wonderful person who helped me through the process from start to finish. I ended up getting a much better deal at Mark's Casa Chevrolet than I would've back home, definitely worth flying out-of-state and getting the dream vehicle that I've always wanted. Would definitely do business again with them.

Jeanie Parker

Richard Chavez is an amazing service advisor. He always makes sure my vehicle is repaired to my satisfaction and always in a timely manner. He is honest and trustworthy and since I'm a woman, that is extremely important to me.

Nathan Garcia

Besides being sent to 2 different locations , 4 different departments and getting absolutely no answers besides" leave your car, we wont have time today, and it's $140 for just the diagnosis . " 😒 …

Lauren Jaramillo

Incredible service! We came in expecting to be turned away due to our situation, but the staff worked diligently to get us into a vehicle that would fit our family. Ish took it upon himself to get us more than we thought we'd get for our trade as well. Not only that, but they called a week later because they had found a better interest rate for us! I would not have thought they would do anything once we made our purchase, but they continued to work in our best interest! I recommend this place no matter what you're looking for or your financial situation. Thanks!

Amber Brehmer

Came in with a low hope on getting everything I wanted on a new vehicle and then met linny, Kelsey, and Kelly. They were all absolutely AMAZING. They say car buying sucks, but these ladies made it a breeze and made sure I left with EVERYTHING I wanted and needed in a vehicle. I've never had a good car buying experience until now. I will always recommend Mark's Cass and these ladies for anyone looking for a vehicle! Keep up the good work!!!

Emily Priddy

The good news: This dealership has stopped begging customers for artificially inflated survey scores to keep employees out of trouble. The bad news: The service department gets slower every time I’m there. Took the car in for an oil change and tire rotation Saturday morning. Sat in the waiting room for TWO HOURS. For an oil change. Which we had scheduled in advance in hopes of avoiding a long wait. Bonus: About an hour and a half into our ordeal, a woman in the waiting room had a nice phlegmy coughing fit that wasn’t unsettling AT ALL in the middle of a pandemic. (Fortunately, she was masked, and we were masked, and everybody was properly socially distanced, but still ... why were we stuck there, possibly being exposed to her lethal cooties, 90 minutes after our appointment time?) This dealership has never been fast, but the wait times have gotten outrageous since it changed hands. I can only assume the new owners have decided to cut costs by understaffing. I’ve been putting up with it for the free maintenance plan that came with the car, but I am about one more interminable wait away from going back to Garcia Honda and trading this Spark for the Fit I should have bought in the first place. Get your act together, guys. Service department payroll isn’t a very smart place to cut costs.

MALCOLM REED

Briana Madrid was the most helpful in making arrangements and providing accurate information in searching for a new vehicle. She was able to assist in making this deal happen under tough circumstances. This pandemic was one hardship on everyone and she was able to maintain all safety guidelines and adhere to safety practices in this deal. The team was amazing in all respects. Be safe. Thanks a lot.

Anthony Bryce

Service advisor Francisco Lopez informed me about the services I need for my car at the current mileage. He even set me up for transmission flush service.

Brooke G

I'm so beyond ecstatic with my recent purchase from this dealership. My team (Christina, Ish, and Jon Jon) worked for two days to get me out of two vehicles and into one brand new one. My team gave me the best value for my trade-ins, the best incentives, worked with the best credit lenders, and offered me the best vehicle and service package I could get anywhere. My team was able to get me the lowest interest rate and payments that Ive had in over a decade. My team was dedicated to doing what was best for me. That is a bold testament of character for this dealership and it's employees. Thank you to my amazing team of hard-working managers, sales reps and financiers. You guys gave me the best you had to offer. I am FOREVER in your debt. I will forever be a loyal customer at this dealership.

Brenda Price

Our salesman Eric Sapien was very attentive,and listened to what we were looking for. He answered all our questions. He was extremely informed on the features of the vehicles and also had great knowledge of the inventory. The selection on trucks was extensive and they even had a great selection on colors. Everyone there was friendly, helpful and respectful. We really appreciate them. Jack in finance was also wonderful. From start to end it was a pleasure. This was our second truck from them. .We will be back Thank You, Brenda and Robert Price

Anna Atchison

My husband and I bought a new vehicle here right before Christmas and could not be more happy with the customer service and process. Jackie Robinson went above and beyond for us, showing us different vehicle options, as well as walking us through the buying process step-by-step. Jackie made us feel welcomed, like family. When we went back to Mark's Casa to pick up a few things a few weeks after our purchase, Jackie greeted us with a hug and we were able to catch up for a moment. He really is the best! We are so pleased with our vehicle, the customer service, and the overall experience. We will definitely be buying future vehicles from Mark's Casa Chevrolet!

Brent Henrie

These guys are awesome to work with, helped find a vehicle to fit my needs and took care of all my questions and concerns. If anybody needs a vehicle go see Jackie Robinson Jr. He will take good care of you. Also Jeremy the sales manager was awsome to deal with. They are all friendly and overall a 5 star place to purchase a car.

Tina M

It's not easy getting approved for a pre-owed vehicle especially if you have a below average credit score. But thankfully Josh Frazer was there to help me and my husband out. We were in need of a reliable transportation and we definitely went to the right place. Josh went out of his way, above and beyond finding us the right vehicle. He is cool, funny and was very patient with us. We are so thankful. Thank you Josh. You are awesome!!!

Christopher Brady

Briana was amazing! I was impressed by her professionalism and how she cared! She took the time to show me what would be within my budget and made me feel accomplished when I drove my new car home! Thank you!! I highly recommend her for those in need of a car!

andrew ornelas

Joe Guiterez is there consummate professional! He went above and beyond to ensure I received the deal I was looking for! Highly recommended! Thank you, Joe!

Bridgette Romero

The female receptionist has always been my favorite person. She is always up and about making everyone feel welcome and attends to everyone even if she did not take your original service call. Also Diego was great! He was very pleasant and helpful over the phone and nice to talk to in person. I drive all the way to the heights for this service even though I have a closer Chevrolet dealership to me.

Yanira Barranco

I am very pleased with the service! Mona Overholt went out of her way to help us and always did it with a smile on her face!

Kevin Dieguez

Josh Grant helped me get my dream truck! from the first time I messaged him, he took the time to set everything up for a smooth experience, he wasn't working at that loation yet. It just shows how serious he is about his job and what he does in order to fulfill his clients needs. Josh was very knowledgeable on the vehicles he showed me and the vehicles my family and I inquired about. He was calm and remained professional as it took me a large amount of time to make a decision. He allowed me to drive multiple vehicles to help me decide. Josh helped me install everything on the vehicle after I made my decision. Car shopping is not always a good experience but Josh helped the situation go as smooth as possible. Great service at Mark's Casa. Thank you, Josh.

Russ Mahan

Brianna J. was great in helping us through the buying experience. We tried to buy a vehicle from Galles Chevrolet but the sales person there was non responsive and did not seem to want to sell us a the vehicle that we wanted. Bree on the other hand was totally responsive and went the above and beyond what most dealership sale people we have dealt with recently would do.

A O

I must say that I never considered Mark's Casa Chevrolet until I received a suggestion from an acquaintance of mine through work. I set an appointment with Mona on a Saturday after work with little expectations, and I must say I was blown out of the water. Mona and her partner Kelly were the best team I have ever worked with. Not only were they professional, but they had the best senses of humor. I was there for about five hours for the whole process, and let me tell you, through that whole transaction, Mona, Kelly, and I were cracking jokes and having fun to the point that I didn't even realize how long I was there. I got a smoking deal on a new Malibu and had the best service that I have ever had at a car dealership. If you have to buy a vehicle, do not hesitate to see Mona. She will hook you up and crack you up all at the same time. Thank you, Mark's Casa, and most of all, thank you, Mona.

asiaa asamoahh

Very helpful I had the great honor working with Mark Selph !! He was wonderful helping me and my mother find a car! He helped us with every little thing and I appreciate that!! Most definitely will be shopping here again. Great service and employee !!

Jerry O

Its hard to explain how great my service was here with Jackie Robinson. I dreaded this process and was ready to jump through hoops trying to buy a new truck but that was not the case. Jackie gave me the best offer i had on my trade in, he was professional, honest and made this process so easy. Thanks Jackie for my dream truck. You are the reason I went with Marks Casa.

lluvia Hernandez

Mona our sales rep was absolutely awesome! We got an amazing deal on silverado for my husband. All questions were answered and we totally recommend Casa Chevy. You get more bang for you buck compared to other dealerships (bells, whistles and dingle hoppers).

Dessire Romero

Mr Phil Ewell made this purchase the easiest purchase I have ever made. His knowledge on the vehicle put the purchasing commitment at ease because we found the best car for me. He was very helpful and I highly recommend him to ANYONE in need of a new or used vehicle !!!! AA+ Salesman Phillip Ewell

raquel delgarito

Thanks to Travis we purchased our first truck 17' Dodge Hemi!!! 😍 Fast and friendly service. Definitely recommend this dealership and salesperson he will get you what you want. 😊 …

Jake Holmes

Joe at the parts department was very helpful in getting me the proper parts I needed in a timely fashion to help me out in a pinch. Much appreciated!

Art Maestas

Satisfied with service. Service was very professional and pleasant. Would have rated higher, but discarded oil was not rinsed off of skid plate causing small pool of oil in my garage the next morning.

leanne mcduffie

AJ was so helpful! He explained the process step-by-step which I found extremely beneficial. He also kept in touch with me throughout the whole time they had my vehicle. I will definitely utilize their services again! Very satisfied!

Ale Vasquez

Miguel was super helpful and the manager Marc was really helpful too they help me trough all the process to find the best deal for me with great payments and service

Pablo Garcia

Good experience. Aj and Pamela were very professional and friendly during the check in and service process of my appointment . Will be coming back if needed in the future.

mike mcdonald

Had a recall on my vehicle. They were very courteous and professional! They had to order the parts to do the repairs. Since it was going to take a few days to get the parts and do the repairs; they put me into a brand new 2020 truck for a week at no charge!! Thank you so much!!!! Great experience!!

John Barnes

Mark's Casa Chevrolet’s staff was very helpful while we were shopping for a new car. Joseph Kelley made us feel comfortable and was able to help us better understand what type of vehicle would best fit our needs. We really appreciated his sincerity and will definitely be back to get our car here soon!

Patrick H

Appointment made via phone for 10am for an oil change on my Duramax. Casa's automated system sent me two emails and left two voicemails making sure I knew the appointment time. Obviously I appreciated the forward thinking approach as I value my time and it seemed they did as well. I showed up promptly at 9:55 so as it keep to the schedule. The waiting area was mediocre with a lack of seating so I sat off to the side. At 11:20 I was told the oil change hadn't been started due to "a windshield replacement taking place which was blocking the lift". I had a separate tire rotation appointment at another facility at 11:30 so I told them to return the truck to me and I'd come back tomorrow. I get it, stuff happens. What is the point of an appointment if it takes 1.5 hours to let me know my service hadn't been started? The service person came back and told me work had begun and would be done in 15 minutes. It was 12 by the time I left. Additionally when my paperwork showed up it stated "tire rotation completed". I explained I only needed an oil change which they then assured me the rotation was included in the oil servicing fee. I don't know if this is true but I was eager to leave, paid and left. They waived a $10 fee due to the delay. No hard feelings but I will go to Reliable next time as they've done efficient work for me in the past. ** Update - The service manager reached out and offered a discount on my next service as based upon my poor experience. Changing my star rating accordingly. Will update once the next service is completed.

Olivia Robinson

Jackie and the team at Mark's Casa Chevy are absolutely AMAZING!! I bought my new Chevy Traverse not too long ago and not only do I LOVE my new car, I LOVE the service I received when I was going through the whole process of purchasing my new vehicle!! They answered all my questions, made me feel important and made sure all my needs were met!! Thanks again guys!! I recommend Jackie and Mark's Casa Chevy when purchasing your new or used vehicle!!

Brian Michael

Great service. Checked AC and didn't charge diagnostic charge! Finished vehicle an hour sooner than expected. Would return again and again!

Marcus Florie

Amazing customer service! If you can, ask for Mona Overholt. She helped me and my family get into a vehicle at a reasonable price! Very professional. I would definitely recommend this dealership to a friend!

Mari Martinez

Ish is awesome. He strives to make people happy because it makes him happy. He always goes that extra mile when nobody else will because he cares. Just this month Ish Martinez went above and beyond to get me the payment and interest I wanted. Angelo Rushing was very knowledgeable about the vehicles he showed me, very outgoing and had an awesome personality. John Reid was knowledgeable, efficient and professional. They all made my car buying experience a breeze. Please go see them at Larry H Miller Mark's Casa Chevrolet for all your car needs.

MonaLisa Villegas

I had a great experience at casa with my new truck purchase. I was happy to have Lawrence Overholt as my salesman. He was professional and so polite. I also give kuddos to the finance person June too!

Lauren Gonzalez

We are looking into getting a new vehicle and went into Mark's Casa Chevrolet recently. The salesman who helped us, Joseph Kelley, was so friendly. He was amazing at answering all of our questions and making sure we felt comfortable. We will definitely be back because of him!

mike stroup

We bought our Colorado at Mark’s Casa. Our salesperson, Mona, did a great job making the process as painless as possible. She was knowledgeable and enthusiastic and was able to find exactly what we wanted. By the time we left in our new truck, we felt like we had made a new friend!

Joshua Phillips

The overall experience was great. It did take a long time due to the number and availability of the financing office, but I understand it was REALLY busy that day. The staff was very friendly and helpful and the price negotiations went as well as I had hoped.

David Barbour

I rarely recommend anything so don't worry about the rating above. I've had good experience with repairs at Casa Chevrolette but not with the loaner vehicle. You didn't have one when I needed it, and the one I later got has a slow leak in right rear tire. Washer fluid is also low.

Marcus Torres

Man 'O man where do I start, I just want to give a huge Thank you to Bre and Jackie Robinson down at Larry H Miller Casa Chevrolet. Me and my wife were in a small compact vehicle and were paying 22 plus interest, which was horrible. The vehicle was 2016 Nissan versa Note Sv to be exact. Bre and Jackie were able to put me and my wife in a beautiful 2020 Chevy trax suv with an interest rate as low as 5%. They are truly miracle workers and made the process very very easy. They stayed after hours and made us feel very comfortable while getting the deal done. Jackie even left home after getting off work to come meet us at the dealership to make sure that we got in something that we wanted, or in his words to make sure we were livin The Good Life. If you are ever looking for a vehicle or even needing just a little bit of advice before purchasing a vehicle these 2 miracle workers are the people to speak to. VERY professional I will be buying my next vehicle from them. Thank you both.

Josephine Gutierrez

I came to do a trade on my vehicle cause my truck didn’t have the towing capacity that I required and the truck they offered me was the best decision I couldn’t resist the offer. It was an amazing offer and the truck was the best truck for my needs. This is the best dealership ever. The one who helped me was joe Kelley. Awesome souls here

Lucia Zimm

I am completely satisfied with my recent appointment. My oil change, tire rotation was done in an hour. Staff was very friendly. Thank you.

Yanira Barranco

I was greeted at the door and treated as one of their own by Mona Overholt! Definitely Recommend her if you’re looking to purchase a car!!

Ni B.

The courtesy and competence of the Chevy Team makes me happy to be a part of the Chevy Family after driving nothing but Dodge since the age of 12.

Portia Cline

I wish there was more than 5 stars. I am beyond grateful for Ish Martinez and Linnie Durham. Such remarkable and skilled people. I went in to Mark’s Casa after being humiliated at Garcia Subaru. These glorious people took care of me immediately and successfully corrected the difficult situation I was in! I really went in with little hope. The car I was in was upside down and my credit was in the dumps after a divorce. I genuinely thought there would be nothing they could do. They were so reassuring, kind and very sensitive to my situation. Ish took his time to understand the circus I was in and had an outstanding offer within 30 minutes. I’m telling you right now, if these people were able to help me I can GUARANTEE they will be able to help you. Thank you guys so much for your help and hospitality!!! I am loving my brand new car thanks to you!!!

Lenore Johnson

Thank you June Lee for the great service you provided me and my husband! This gentleman went out of his way to make it possible for us to drive out with our vehicle. I'd you are shopping for a vehicle, ask for June Lee, he'll give you that best service all customers need. Thank you again Mr. Lee!

Katrina Jenkins

Long process for paperwork, but work the wait. Jackie Robinson worked with my father to get some things ironed out and paid for from another state. Got exactly the car I wanted Chevrolet Colorado with Cab Crew Cobalt Blue I think.... when my credit was too messed up for one lender and they forgot paperwork they drove too me an hour away to get everything squared away. Appreciated the extra effort of Breanna doing that. Amazing service Top Knotch....

Ian Foti Landis

Very professional and knowledgeable staff and a very pleasant experience. I didn't feel rushed when making a decision and was helped to find a vehicle that met my needs in a timely fashion. My salesman Andrew Wilkinson was attentive and helpful in guiding me to a car that was right for me.

Michael

I have always had the BEST experience with the people at Mark’s Casa. Joseph Kelley has been there, helping me through hard times with getting into a vehicle. When you bust ask for Joe Kelley people. He is your go to guy for the best deals. Thank you Mr. Kelley for all your help. I look forward to doing business again very soon. Thumbs up!

Martin

The short version of this review is: Amazing sales and service! Highly recommended. Even though I encountered a HUGE problem with my first vehicle, they replaced it and I am a very happy customer. On June 6th of this year, I sat down with Miguel to discuss purchasing a Certified Used 2017 Chevy Sonic RS. It was in decent shape, not too battered or bruised for having 40,000 miles at two years old. I took it for a test drive and we sat down to talk financing. These guys go over all the details for financing to get you the best deals, and I mean *it took three hours* level of detail. Unfortunately, there was a discrepancy in the paperwork. A modification to the air intake (by the previous owner) disabled this car from being sold Certified. Not to worry, Miguel and the finance guys worked out a slightly lower price for the vehicle. I want to stress that they made sure I understood every step of the process, and I appreciate that. Due to circumstances outside of the control of the dealership, the car kept breaking down. I got countless misfire engine lights, and it went back to service four times in four months. However...Kenny and Kristin in Service are fantastic! They solved every problem as soon as it happened and got me in a loaner every time. The service manager, Justin, even got involved and had the pistons replaced due to an engine part recall. My theory is that the car was abused by a previous owner and it is not the fault of the dealership. However, the breakdowns made me not want to keep this car. On October 2nd, I came back in with a knocking engine and asked to sit down with the GM, Ish Martinez. Ish turned everything around. He called over Miguel from Sales and asked him to help me find a different vehicle. While we browsed the used lot for something similar, Ish told me he was going to call Chevy and see if he could get some assistance with resolving the situation. Even though I said I would be perfectly happy with a used Malibu, Ish took things to the next level and got me a brand new Sonic RS! They made sure it had *every* feature I enjoyed on the 17 Sonic. Also, due to some mathematical magic by Jack in Finance, I have the same monthly payment as I did for the used Sonic! (my loan got extended by 6 months, no big deal). Not only am I a happy customer, I feel like they took me seriously and really fixed the situation. They have my highest praise, and my business.

Stanley Beck

They have updated their customer lounge with new seating, which is very comfortable. Very pleased with the service and the quality of work completed.

Todd Van Berg

From first coming in to the dealership the service from Miguel and McCullough and Mr Martinez has been excellent. I believe the finance gentleman was jack and he maid the financing easy. Could not ask for anything better than what i received it was great!!!!!! Thanks

Todd

Couldn't be happier with my new truck. Breanna Jerderlinic and Jackie Robinson were awesome. Great Team to work with!!! Make sure you ask for them when buying a car from this place, you wont be disappointed!

Sam Wood

John Paul was very knowledgeable and very helpful in my car buying experience. Other dealerships did not give me the time of day where as john paul and the team at Larry H Miller took their time to get me in the vehicle I wanted. Thank you!

Steve and Alicia Pruitt

Upon my on time arrival for my 1:30 pm appointment, I was not met by my assigned Service Representative, but by another Rep who failed to introduce himself. He did confirm my visit for an oil change and tire rotation. He stated that the oil change would cost $69.95. I remarked that my 2018 Colorado 3.6l V-6 did not require synthetic oil. He countered, saying that Chevrolet had required synthetic oil for my vehicle since 2015. When I purchased my new Colorado at the Chevrolet dealership in Clovis, NM I was briefed by the dealership's Service Manager. He told me I would receive two free oil changes as a benefit of my purchase. I inquired what that service cost afterward for synthetic oil. He pulled the Owners Manuel from my vehicle and showed me there was no factory requirement, no recommendation for, or a suggestion to use synthetic oil in my vehicle. I don't appreciate being lied to. To top off my service, it took one hour and thirty minutes to complete my service. I don't recommend the L H Miller Chevrolet dealership for servicing.

Matt Montoya

Patrick and his team did an awesome job, he contacted me as soon as he found the truck I was after, from that point the finance portion only took a day, Briana was a tremendous help as well I will definitely be back for another truck!

Jessalyn Martinez

My mom and I️ both brought a car here in the last few weeks and I️ gotta day we were treated amazing! We went in with a price and payment range and they worked with us perfectly! A huge thank you to quin and ish for getting us two great cars!:) I’ll be making sure to bring you more company!

Wishp SAP

They have very welcoming/friendly the staff. The saleswoman that helped me was great she answered any and all questions I had about the vehicle so over it was a great experience

Jennifer Garcia

Joseph Kelly is the person that assisted me today. He was very friendly, helpful and professional. Made me feel welcomed! I definitely recommend going to him when you are ready to purchase your new vehicle!

Stephen Castle

The Team at marks casa was great. They handled a very rough situation better than I thought. I originally found the vehicle I had been looking for at Marks casa that is now Larry h Miller. Different store but the same staff. Glad that they stayed. I worked with Ish, Luis, Mcalough, and Joseph Kelley. The experience was out of the ordinary, but everything seemed to work out. I would recommend this team to family and friends. I may be in the market for a Tahoe from this dealer in the future. Thanks To all staff at Larry h. Miller casa chevy. Go see Joseph Kelley, excellent salesman.

Thomasina Leon

Well when the car was finally purchased, it was our second time going to the dealership looking for a vehicle to purchase. The first time, the deals were not suitable for our budget. The second time we were finally offered a deal we couldn't refuse. The manager came out and congratulated us and we signed the paper work. We appreciate the effort it took to help go home with New vehicle we needed for our growing family.

Daisy Wilson

Wonderful experience, Jason handled everything smoothly and got us into our new car fast!

Kurt von Finck

I've bought multiple vehicles here. Always a courteous, professional, no pressure experience. See Bri Madrid. She slid me into a new Equinox like it was putting on your comfy favorite slippers. Best Chevy dealer in town.

Mateo Vigil

Joe Archuleta in parts was quick and effective in getting everything I needed. Had my quote ready to go and was in and out in a timely fashion!

Isaac Padilla

Gentry was an excellent salesman who made my wife and me feel most comfortable. He did his research and had several truck options available for us prior to our meeting. He was friendly and knowledgeable. Great experience and would definitely recommend Gentry.

Helene Lincoln

My first experience at any auto place... And Nick T. set the bar high here at Mark's Casa. Not only did he take the time to help me with the process of trading in my car, he gave excellent customer service without a rush. I was able to drive off with a new Chevy sonic which I absolutely love! Thank you.

Carla Chacon

Bought my Jeep 3 months, great experience! Diego is a great customer services rep, thanks to him And his closely attention I’ve no had no issues. Totally recommend this place. Very thankful with Diego and Christian they made this process faster than other places !!!!

AmazeM Oner

So I will start by saying the people who work here are amazing. For once I felt like I wasn't trying to be sold a car but I was buying a car I love to buy and hate to be sold. I got the most for my money and the team worked hard to get me the best payment and got me into something I wanted and loved!!! Thank you to the GM Ish you're amazing sir, McCullough and the finance managers John John and Kenny!!! You guys are an amazing team and when I'm ready to purchase my next vehicle this is where I'm coming!!! One word AMAZING!!!!! This dealership will really go the extra mile for you

Nahnbah Ciccarello

Well... I left 2 voicemail messages to get the details of my first oil change since I purchased my vehicle, and I never rec'd a call back. Finally, I traveled from out of town to go in as a "walk-in." As it turns out, my oil change appt was never input into their system - why? I'm disappointed with my experience in the lack of communication between the in-house depths at LHM. Nonetheless, the individual company reps in each dept manage to pull through and provide the services I need; I appreciate that. It's just a bit more effort from me and I think that should not have to happen. I will continue to take my vehicle to LHM.

Kathy Howell

Joe Kelly is awesome!...he went above and beyond customer service...from moment he contacted me via internet sales through some extra TLC on my 2017 Colorado. A great salesman and super person. Can't thank you enough. Also a shout out to Patricia Vital...thank you for all your emails...I appreciate you. If ever the need arises to get another vehicle I know where to go...Mark Casa!

Philomena marcus

You found something Quality GMC did not they brushed us off when we brought the car in We called GMC and they recommended we take the car to you for a second opinion and you stated there was something in the computer program which needed updates Wo we will see if this fixes the problem. It was a recall item, but since we didn't get a warning on the car Quality would not correct the problem even though I was having issues

kyn0405zie

I had a good buying experience. The dealership plays like a team. Thanks to all the staff. Seth Rodriguez was a professional all the way. Kimberly was awesome in keeping me contacted. Detail crew did a great job. All around best buying experience. Quick and easy! !! I recommend this dealership. Call Seth Rodriguez and I approve this message.

Leah Wagner

Enjoyed the entire grueling process of having to buy a car... Briana was so helpful and professional. I never felt pressured and she made sure I got the best deal possible. Definitely will recommend Larry Miller for car buying .

Melanie Lucero

My experience here has been great! I was helped right away by a nice young man Cody Trujillo and he knew exactly what he was talking about. He was able to answer my questions with ease which was very helpful considering that I had many of them. Another great salesman, make sure to ask for him when you go!

Fuzzy Bear

Our salesman John Reid has GREAT customer service, willing to go above and beyond the customers needs. If your looking for another vehicle, please go see John and he'll give you an awesome deal! Thx John, my family loves our new ride!

Kendall Sierra

Always a positive experience here. Gone to look at trading my vehicles more than once, sales person Chris Sierra always shows me around and all the options without rushing. Recently test drove a 2015 LTZ Tahoe and I'm in love. I will be back soon! I appreciate his excellent level of service!

Erick Lay

Jackie Robinson was a great salesman and very detailed about what each key factors the cars had and meet my needs perfect ken was great at helping get the right price locked in and working on getting us all the extended warranties we wanted

Temilotzin Sanchez

Briana Madrid led me to an excellent choice, she worked within my budget and got me into a vehicle that suited me perfectly. I originally was thinking of the Tahoe but the Traverse is way better fit for me. Also, Briana continues to help me learn about all the cool things about my SUV.

ronkatsaave

Your team stayed with me in regards to finding the right truck and stayed in contact with me the whole time they just did not blow me off because of limits or wants in a vehicle. They worked hard to earn my business unlike the local ford dealer ship that throws you to the curb when you don't conform. Marks worked hard and would not give up on finding a truck for me even when I went to another Chevy dealership in comparison, they did not stop working and they took good care of me and my needs. I will buy from them again.

Jackie Valdez

Every time I go in for service, Emmanuel is always friendly and helpful. Also, the lady who first greeted me was way sweet and very friendly. Usually women are rude with me (at other places) and this blonde haired lady right away said my car matched with her eyeliner and we laughed about it. I always feel so comfortable going to Mark’s Casa Chevrolet even though it’s 40 minutes from my home.

marissa chavez

My family and i went in looking to find a 3 row suv with trunk space and a reasonable payment. Two other dealerships kept steering is to a smaller suv.or something with a huge payment. We walked in to marks casa and talked with Jackie robinson. He immediately showed us to the vehicle that fit all these requirements. His customer service was outstanding and explained everything from electronics in the car to all paperwork we were signing. I would recommend him to anyone looking to buy a new or used vehicle. He also made the whole experience enjoyable. Thank you so much jackie we appreciate your hard work.

Julie Zwolinski

Great place, salesperson Mona went above and beyond finding us the exact new truck and new car we wanted, answered all questions and more and Christine in finance was just as good. The general mgr ISH added the extra touches to make everything go quickly and without any problems, if you are looking for a dealership this is the ONLY place to go, ask for Mona, she won't disappoint.

Reina Duran

Thanks so much to Juan Carlos for his help here! What a great experience.

Robert Dominguez

Just had a great experience at this place. Kelly and Marco were amazing! My purchase went so smooth, they're the best. If you're looking for a hassle free auto purchase see Kelly and Marco at Mark's Casa Chevrolet. You wont be disapointed!

Rose Carrasco

Had a great experience when buying my car. Mona was our sales lady, Jeremy and Ish both helped alot with getting us in the right car, and Mario was very helpful when explaining our contract to us. Thank you all for your help and making it a great experience.

Mark Herrera

Very Helpful Sales Person Was Very Nice And Helpful Got The Job Done Really It Was Awesome 👍 …

Ambree Anna

I highly recommend Marks Casa Chevrolet to anyone who is interested in purchasing a new or used vehicle My sales representative Briana Madrid. I really appreciate the way she worked and guided me in purchasing my new 2020 Chevy Spark All of the following .. Mario the manager Patrick the assistant manager Louis the sales representative Were also very helpful .

Mark Woody

Luis was awesome to work with he new the truck I wanted and he made sure he got me in that truck as soon as it arrived at dealership. Jack in finance is very knowledgeable and very well explaining things so cudtomers can understand. Kudos to both Luis and Jack awesome guys.

Veeanna Dawson

The team at this dealership is awesome! Mona, Lawrence, and Jack worked endlessly to make sure I was taken care of and getting approved! Thank you! I love my new purchase! 😁 …

Nico Gonzales

Love to deal with Richard always takes care of me.

Van Jardine

Briana made the truck buying experience epic! So on top of the whole process and communicated the whole time. Totally worth the drive from Southern Colorado!!

Lura Cain

Wonderful customer service and everything about buying a car made as easy as possible!! Lawrence was wonderful to work with as well as June in finance. Totally recommend going there for any vehicle you need.

H LOZANO

This is the first time ever writing a review and the only reason I am doing so is because of my experience at Marks Casa Chevrolet. From the moment I walked onto the lot til the very end as I was driving off in my new Silverado I was treated with the utmost respect and integrity. I do not like car shopping and have never had a good experience until now. My salesman's name was Skylar and he was a cool dude who knew his stuff and was not at all pushy or sleazy. The gentleman who processed my paperwork was Frank (finance guy), but both Skylar and Frank deserve recognition and perhaps even a raise if at all possible! I will most definitely be doing repeat business with these guys again and I will send all of my friends and family to them as well. I would however like to mention that everybody there was friendly and helpful but those two specifically were the ones who helped me in my purchase.

David Wade

My salesman, Kenny Goldstein, and the young man he works with (Adam), did a great job and I have already contacted the owner of Mark's Casa Chevrolet to commend them. They are they type of car salesmen that people prefer to work with. It was clear from the start that they had my best interests at heart and did their best to provide excellent service. Kenny was able to get me an excellent deal on a new truck and he helped me move my property from my old truck into the new one. A few days later I had a problem with a tire going low. Kenny worked with service to determine what the problem was and eventually decided to swap out the whole wheel. This was the right choice, as I have had no problem since. This is my 4th vehicle that I have bought from Marks Casa. Their service staff are professionals too.

Brianna Peters

Had the best car buying experience at Mark's Casa Chevrolet! Lee was so incredibly helpful. He went above and beyond and got me into the car of my dreams. The entire staff, from the sales floor to finance was excellent, they did everything they could to make sure I was taken care of, with no pressure! I definitely recommend these guys!

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