Reviews of REI. (Campground) in Atlanta (Georgia).
Description
Information of REI, Campground in Atlanta (Georgia)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of REI
Sunday
10 am–6 pm
Monday
9 am–8 pm
Tuesday
9 am–8 pm
Wednesday
9 am–8 pm
Thursday
9 am–8 pm
Friday
9 am–8 pm
Saturday
9 am–8 pm
Popular times
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Reviews of REI
Long time REI members. mostly everything we own is from there from bikes to spoons. Went in to get fitted for backpacks for a trip in May 2023. After talking with REN decided to go ahead and purchase.
Thank you
Plus that’s to Bill who helped as well.
Bought my first bike today. Everyone in the bike department was super helpful. I was able to work with Scott to find the perfect bike. He was very well informed and super great to talk to. He made sure I had everything I needed. It was a great experience and I highly recommend coming here.
I am a new customer to REI, and let me tell you the customer service at this location is exceptional! The entire staff goes above and beyond to answer your questions and to helps you make the right decision for what you need.
Also, if you’re looking to get your bike serviced or need regular maintenance done, I would highly recommend the REI staff/technician at this location - very knowledgeable and helpful.
New to all things hiking/camping. Bill took the extra time to walk me through the different tents, sizes, features then helped me set up my selection in the store so I will be comfortable on my new backpacking adventures. Wish I had an REI in my state and Bill was the manager. He went above and beyond with his customer service.
Visited this REI location over the weekend and as always the staff here was very helpful. They are always willing to work with you to accommodate to your needs. We met Bill and he spent almost an hour helping us with our needs. Would highly recommend coming here.
EXCEPTIONAL EXPERIENCE!!!
This is the largest REI in the southeast, and it is clear why! The staff is extremely knowledgeable. Everyone is helpful.
Most people don’t know that REI is a Co-Op. That means that REI is owned by its members. You only have to become a member once in your whole life, IT NEVER EXPIRES! They exist to create member value, not earn profits. Which means they offer free in-store classes, and close on Black Friday—just to get people outside.
They’re also one of the last true values-driven companies. They have aspirational values that are worth participating in!
The footwear department is top notch. If you think you know your foot, you’re wrong. Stop back and experience how it is supposed to be done.
The camping department is incredible as well. How many places still have a genuine map table?! The staff actually hikes, and they know their gear. Get a pack fit done, you are likely not the size you think you are.
The bike department is great here, they are very helpful, thorough, and friendly. They are affordable and much more reasonable compared to other bike shops in Atlanta (much of whom seem to want to rip you off). They are also always willing to work with you to accommodate to your needs. Would highly recommend coming here for everyday bike needs.
I usually look for more locally owned shops to repair and maintain my bike but this crew is among the most accommodating and friendly I have dealt with. THEIR MASK REQUIREMENTS ARE RIDICULOUS AND I REFUSE TO PARTICIPATE IN SUCH CRAZINESS. That has nothing to do with the bike team, I just am so tired of all this nonsense I had to force it in there. Bike shop is A++++
10/10 experience. Ren was absolutely amazing. So helpful and nonjudgmental as he fitted my husband and me for hiking packs. We’re both overweight but were never made to feel uncomfortable. Truly zero judgment. Such a high quality experience. Will forever go to this specific REI because of Ren’s kindness. The rest of the staff was awesome too, but Ren definitely deserves high praise!
Everything you need for outdoor and indoor adventures and they have the most knowledgeable sales team I have ever encountered, just outstanding.
One of my favorite stores to shop for outdoor gear and goods and get lost! Really friendly and helpful employees.
Incredible customer service and great selection of items! The layout made it a pleasant enjoyable shopping experience
I frequent REI a lot over the years as and today was by far the best experience ever while shoe shopping. Trisha in the shoe area went above and beyond for me to make sure I left the store today with the perfect boots. I can’t thank her enough for taking so much for me and answering all my questions/ always having a solution for any issues that came out. She is absolutely wonderful!
Great atmosphere inside with an amazing selection of all you’re outdoor necessities. The two long haired blond guys with glasses at the cash registers were super cool too and we’re really welcoming as well as they hold the stores values close to themselves. Overall, coming in to REI today was a wonderful experience and I can’t wait to come back.
I've been to this location several times and the staff is always helpful. I was trying to find hiking shoes, and it took me around 2 hours to find shoes that worked. The staff were so patient, kind, and helpful throughout this process. I will continue to return to this REI location for my future needs.
Wow the attention to detail is amazing with Joe in the backpacking section! He helped my husband and I out so much to get fitted and prepared for our first backpacking trip! Thank you so much!
usually one of my favorite stores. while they were plenty of staff in the store they only had two people running the front register with 12 deep in line which was moving very slow. when one of the staff members radio for assistance nobody showed for the entire time I waited in line which was 15 minutes. Otherwise the store was not very busy.
REI Was great the staff was really respectful
and helpful. I will be stopping back soon.
Definitely the place to pick up a quality new bike. Friendly and experienced staff have expert answers and will help you find the ride to suit your needs. Variety of sizes, high quality frames, add-on gear, accessories galore, alternate wheel treads, you name it. Find a bike in the showroom’s wide selection to test ride or buy online and have REI build it for you in-store.
Very friendly and accommodating staff. They'll warmly welcome you and be at your disposal, ensuring you get all the help you need with your purchases. We were at the store last evening past near to their closing time and lost track of time while checking out their amazing inventory but not once did they complain that they're past their closing time but rather helped us with all our questions and gave us undivided attention.
Shoutout to the guy who just help me pick out a new sleepingbag. I forgot your name, but you were super nice and helpful, as is the case with most of the employees at REI!
Thank You guys for tuning / cleaning up my bike! As always the best customer service.
My favorite store for a long time. Great selection for outdoor gear plus the the quality of the products is always top tier. Best selection of backpacks anywhere. North Face and Osprey are my favorite brands. Unbeatable customer service also. Highly recommend all things REI!
As always, REI meets expectations. If you find yourself actively hunting gear for your newfound hiking hobby, or a new bike to tackle some road cycling, or a modern tent that takes mere minutes to pop up, then you've found your destination.
This facility near the 85 corridor is on the large size with ample stock of products on hand, unlike the bizarre mini store at the Perimeter.
Excellent staff. Always a pleasure. Thanks REI.
Beautiful merchandise, friendly employees. Parking lot is cramped.
I went to REI today to simply get a patch for a rip in my jacket. As soon as I walked in I was asked if I needed help. I was quickly directed to the location of the product and was also informed about a couple details about the product I was purchasing and what would be best for my type of jacket. Love their customer service!!
It's hard not to have fun in this store and it's very well laid out. However, I took one star off because the shoe department staff we interacted with seemed not to care much about help with sizing. I think they missed the mark here given how different sizing can be for various brands. He went so far as to tell us that he'd bring the size up I requested AFTER we tried the one he brought out.
Ordered the last Panniers double bag for my bike in the store and they saved it for me.
I got to give Harrison a big thumbs up. I just recently got back into running after a foot injury that I am positive was caused by poorly fitted shoes. Harrison did not hesitate to size and fit me. He also explained the size differences between brands and asked me what I preferred when it came to features of running shoes. He stepped back into their storage room and came out with three pairs for me to try on. The Altra Lone Peak 5s seem to immediately solve the tightness that I could not tolerate on my previous running shoes. Usually I do some research on items that take abuse in the field but I trust Harrison's knowledge and will be giving them a good run tomorrow. Harrison's character and customer service went above all expectations. Thanks a ton Harrison.
Fun store to shop around. With minimal exceptions their staff is super friendly and helpful. If they had a fresh food bar I think I would spend an entire day there ;) There’s SO many interesting things for your next outdoor adventure. I like that if you have a membership, you can earn dividends. REI is also a top rated employer.
Very great selection. Super helpful staff. They have an outfitting service where they basically assign someone to help you find everything you need for ant particular activity you have planned. Mine was a hike with wide weather ranges predicted. It's a free service and very helpful. Their returns and exchanges policy is also very generous and makes me feel very confident in my purchases. On the rare occasion when something didn't work out, they have always made returns and exchanges easy.
REI had a bike tire that was a close match to what I needed and open at 6pm on a Sunday during COvID. Can't ask for much more than that. Even though I had to return the first tire because the of incorrect information from an associate ( not bike shop pro but someone who was just trying to help ). Always a good place to go for outdoor supplies. Usually good bike gear, climbing stuff, and camping equipment that is above the selection and quality of your big box retailer and some stuff that is not going to break the bank.
Consistently great and knowledgeable customer service, outstanding selection, and fair pricing with really good sales. I spend a lot of time and money here. If corporate would get over their pro-victimization policies, this would be my favorite store.
Great service. Christian helped me with fitting my pack as I’m preparing to hike the Alps.
The taller attendant in the shoe department also
Helped me with getting the right boots.
Great service all around.
Visited this location for the first time to pick up a gift for our kids' Dojo instructor and Matthew provided us with superb customer service support. He was knowledgeable, courteous, friendly, and helpful. Thank you, Matthew! We will definitely be back.
This is a great store in a strange location, but easily accessible. It does not have the look on the outside so you could miss it and all the great deals inside this very large store. You don't want to miss it due to the reroute. This was my first time at this location and I found everyone helpful as I reconsidered hiking boots purchased from the REI outlet store. After much help trying on more types of boots, I left with my outlet boots feeling more comfortable with the choice. Roaming around the store I purchased socks, sleeping bag liners, collapsible water bottle, pants... I was everywhere with the friendly and knowledgeable assistance of their associates. Will definitely be back next time I'm in town. Thanks for great service!
Though it can be quite pricey, I love REI and their unbeatable return policy. The staff is always helpful but at this location I have found that I needed to actively seek someone out if I had a question. Usually a good selection at this store as it is larger then others around. I could spend hours browsing.. and I could spend thousands on gear :)
Always a great place to get solid gear!
Like everyone there low on stock . They have some neat stuff there but its sort of pricey . They seem to only have premium stuff though. Unlike others who don't cater to the more hard-core enthusiasts. There employees are always friendly and helpful . I've always enjoyed going there .
Staff are all so friendly and helpful! It's also nice that they take online returns as well.
Very very good service and community there. While i was there, the staffs there took care of us so well. Always dropping in to see whether we need help in anything. Their warm and friendly smiles and working culture in the shop makes shopping there a great and wonderful experience for the shoppers. Really amazed by the quality of service and the passion and sincerity of the staffs there. Thank you all at REI Atlanta for giving me this wonderful experience!
Good customer service and very nice selection. However, this is a very low profile location for this brand. Unless you where really into camping gear and REI you could literally drive down one of the busiest interstates in the USA and never know it was there.. .. Excuse me but I don't care how cheap the rent it is in this day and age if dying brick and mortar which MBA is responsible for This site selection seriously. In a market that can get away with high mark ups and a loyal fan base why such a dismal store.
Great customer service. Staff is knowledgable and friendly.
REI is the go to store for all your camping and outdoor needs. They have stuff you didn't even know you needed! From rock and mountain climbing to hiking to cycling to all weather gear to picnics, they've got it.
REI has sales people that really know their products and are well trained. and they have their own brand which is a very good buy for the money I've been a member for years although you don't have to be a member to shop there.
Joel was super helpful and the young lady at the register turned me on to a trail app I didn't know about. Helpful staff and clean store. First time at REI and I was very pleased.
The store has great outdoor gear and the staff are very friendly, helpful and knowledgeable. The clearance section always has great deals and if you join the co-op you can get even more good deals and can participate in some cool events hosted by REI.
REI is an excellent customer\employee owned chain that provides top quality gear for all outdoor needs. Every time I have visited this location I have been provided with outstanding, expert assistance which has led to the purchase of gear that I continue to use to this day when engaging in hiking or outdoor activity. This location is recommended to everyone who spends time outdoors, if you are a regular customer becoming a member is recommended as well.
I’ve been shopping here for years and they always have good service and a courteous and helpful staff. I especially appreciate their bicycle shop. Their prices are fare and they are up front with you about what they can and can’t reasonably do. Their prices are not always the cheapest but I support them because they’re a treasure to have in the area.
I've only been here 5 or 6 times, but I've always had a good experience. The store is clean and well stocked. The process are what you would expect from a higher end outdoors store. I had a return and had the wrong receipt, but they were able to find my correct one in the computer very quickly.
The perfect place for outdoor enthusiasts. From hiking to cycling to rock climbing and everything in between this is the place to get the best gear. Helpful staff and a more than generous return policy, even better than most of the brands they carry.
This is a great store if you are looking for hiking, trail, or just comfortable walking shoes. The staff was awesome and very attentive.
REI is the best. At this location, every one wears a mask and they limit the number of people in the store. Return are easy. Tried a bicycle seat. Great seat, but not for me.
This has been my go-to REI for over a decade. I’ve been to many other branches in GA and other states and they don’t really compare. My most recent transaction I did in-car pickup and they did that quite quickly and knew that I had two separate orders for which I was tickled pink.
REI has never let me down... They always have the camping, biking, backpacking, etc. gear I need. The staff is very knowledgeable and will guide you to make the best purchase for your use.
Also, the membership is a steal... I always look forward to my yearly dividend so I can buy some new gear! Every March, You get 10% back on all purchases you've made throughout the past year.
I want to give a VERY BIG SHOUT OUT to Jacquie and Willie!!! They made mine and my husbands trip to this store Amazing!! Thank you guys so much for everything you did for us!! They were so helpful and kind unlike Ren behind the front counter who said he couldn’t help me order a pair shorts online?? Like what I thought that was your job super rude. So instead of walking out the store and not buying the $900 of stuff I had. My husband said let’s go to the back where we had earlier spoken to a wonderful women helping me find my shorts without any hesitation she said of course I can help you!! Since my husband and I had 2 different transactions a gentleman named Wiilie helped check us out!! They both were super sweet and kind!! And when ur about to spend $900 on lol camping items.!! That’s the kind of energy you need. Thank you once again for everything. Maybe Ren can follow you guys around for a day and learned a little something called customer service!!
This is a great REI. They've got the space so they provide a wide selection. The staff here loves what they do and is always so knowledgeable.
There is definitely more of a camping/hiking focus here than say maybe bikes or other large equipment sport. Always something on sale here too so be careful or you'll leave with something you had no idea you, "needed."
Parking isn't great but there is plenty.
This is my favorite REI in Atlanta. I bought my bike here last year and they made sure I was properly fitted and had everything I needed before I left. I also stopped by this week for the Labor Day sale and had great service finding the right size for a rain jacket. And finally, I've had to make some returns and exchanges for online orders and everyone is always friendly and helpful. I also like that unlike other REI locations this parking lot isn't shared with other businesses which means I can always find a spot.
I live REI. Best sales team I've ever encountered anywhere. Two people helped my daughter find the perfect pair of Birkenstocks, and the could not have been nicer. They compel me to shop there, they are that thoughtful and knowledgeable about all their stuff.
This location is one of the largest around. They now have garage sales going all the time! Staff is always helpful and knowledgeable. I really love going to get gear and leaving with gear advice or learning somet new from the associates. Good mask protocals and a limit on occupancy. A greater/counter was monitoring the entrance and that masks were warn. Hand sanitizer was available at the front door. Also my dog got to go shopping with me!
I had an excellent experience here exchanging some shoes that turned out to be uncomfortable. The whole staff was great. In particularly, though, Shaconna helped me pick out the perfect hiking boot while being incredibly gracious, patient (I must have tried on 10 pairs) and knowledgable.
Large location, lots to choose from in every section, very helpful employees and customer service
Large location, easy to get to from the interstate. As with all REI stores, the staff is super helpful and knowledgeable about their products. I definitely recommend REI to help you prepare for your next outdoor adventure.
REI is an awesome spot to get all of your outdoor gear. Becoming a member is very much worth the $20 fee, it lasts your lifetime. Their gear guarantee is unbeatable. I also love their initiatives for the outdoors and for empowering women in the outdoors. I've never had an issue with any REI, 5/7 would recommend to anyone.
This place has everything an outdoorsy person could want. I've purchased shoes, clothing, an awesome tent, and just very recently an awesome bike! I've never had an issue with finding what I need or getting help about an item. The staff knows how to make great suggestions if you need them.
What I like most about this REI location is it's excellent customer service. The REI representatives are knowledgeable, helpful, and pleasant. Ordering on line with delivery to home or the store is convenient, easy, and fast. If something doesn't work out, I can return it directly to the store or ship it back. As an REI member, all my purchase information is in the system, so returns/exchanges are simple. Of course, the selection and quality of merchandise is fabulous. Any situations with a purchase? REI handles them quickly and to satisfaction. No complaints here, only stellar experiences in years of a a relationship with REI.
I went in expecting the same type of customer experience like you get in most places. So I was more negative than positive going in. Reason being I'm a novice wanting to do the AT, I needed a lot of attention, information, guidance and patience.
Every sales representative I encountered delivered in spades. They were cheerful, personable, professional, knowledgeable and the willing to help.
I left the store after being there for four hours in a great mood from a absolutely positive experience.
I arrived home here in Augusta a couple hours later and the phone rang. I was surprised that it was REI confirming that the items not in stock that were ordered had been verified and would arrive on time.
I want to thank Maurine for that she was very pleasant and is just another example of trying to please and go beyond.
The people I dealt with were Fini, Erin, Fred and Mark. My thanks to each of you.
What a great group of people!
REI is an excellent place for what it is. It has an wide variety of camping gear as well as useful clothing. Customer service also seems like a group of nice employees. Overall, this store is amazing.
Staff are helpful, courteous and knowledgeable. Excellent products. Travel requires packing light and compact, REI has the clothing and equipment I'm looking for. Customers are share holders, receiving dividends on their purchases at the end of the year, ask about membership.
Never been to an rei. First thoughts about the store was that I felt right at home. Very comfortable setting with approachable staff. Came into the store looking for boots to hike in. Had no idea what I was looking for but a lovely lady let me know the questions I should be asking and had all the answers to the questions. Never pushed for me to buy the most expensive boot but instead have pointers and tips on what I need to look for. TLDR never been to REI, found the perfect boot, became member.
Best Quality Sporting Gear Available!
Make sure you sign up to become a member here too. It only costs $20 for one year, and will credit you back a total of 10% all together accumulated from all of your purchases from the previous year every April. It's a great value! It's hard to beat that! I bought my bike from here about three months ago, and it was definitely worth every penny spent on it. This bike has held up very well. I haven't gotten a flat tire yet, and it goes very fast. I'm happy with it!
I gotta say, I've been to quite a few REI's, and the staff is never bad. But this place, is EXCEPTIONAL.
We received some of the best and most attentive customer service from the older gentleman in the bike department. He was EXTREMELY knowledgable and got us exactly what we needed within the budget we were working with.
Definitely will have a return customer out of. Keep doing the good work y'all!
It was my first time in the store since covid. I appreciated that everyone had a mask on and the staff was directing customers to help keep a good 6 feet distance. They were doing everything right!
My husband and I stopped by after a date night to have a quick look at your safari hats. We were shopping at closing time but every single employee who greeted us was smiling and welcoming even though it was 9pm & after. Every REI employee was engaging & seemed happy that we were in the store (and I’m thinking ‘I know you are so ready to go home after a long Saturday!’) Now that’s customer service!! We love REI @ Northeast Expressway in Atlanta.
First time taking my bike to a bike shop I decided to go to REI ATL for a SRAM GX derailleur and shifter upgrade and it was a great experience! I bought the parts and they did the rest. I dropped my bike on a Wednesday and it was ready the next day. Sweeeet and the best part just $45(member price). Thumbs up to the TECHS and REI.
The customer service at this REI (and many other REIs as well) is exceptional. I chose a pair of shoes I believed to be on sale, but found out they were in the wrong place and were original price (a different color was on sale). Because of the confusion, the employee spoke with her manager and they honored the sale price anyways. It was a quick and simple process that left me feeling like REI values the customer over the profit. It's not easy to say that about many companies these days.
I've been frequenting this REI for the past 9 years. I remember the first time I walked into the store and had no idea what I would need to hike some of the Appalachian Trail. The staff was knowledgeable and spent at least an hour getting me prepped for the AT. The 40+ mile trek I took went well and I have been sold on them ever since. Hundreds of miles later, I still use some of the same gear I bought from REI 9 years ago. I just went back on Saturday to get ready for my next big hike this upcoming year, the Benton MacKaye Trail.
I always have incredible service at this spot. If they don’t have something in stock, they help you order it online in the store to have it shipped to you. Had multiple employees help with different products and they are always so kind. Shopped on Memorial Day so it was packed! Luckily we found parking, but many folks had to circle the lot to find a spot. Great REI spot.
REI is always good, but the Atlanta store is ALWAYS awesome!! I knew what I needed, but wasn't sure how /what I needed to achieve it. The staff member (the gentleman in the bike section) was a such a godsend!!! He walked me thru all of the possible bike racks, showed me how to use them, and talked me thru installation. THIS GUY IS WHAT GOOD SERVICE IS ALL ABOUT 🥰 -- which is so rare nowadays. Although my car didn't support what I wanted, I now know where to go when I'm ready to get a good, affordable, durable bike rack.
I went on a busy day during a sale and still got all the help I needed. The sales guy who helped me pick out just the right backpack was amazing and so patient. I definitely walked out of there feeling like I was ready to go hiking. Thank you so much ATL REI!
I love REI! Have bought REI brand sleeping bags, outerwear, fleeces, socks... all great quality for the price. Nicest sales people on earth.
I've been a member of REI since I was 16. Sadly that's 24 years total. REI is a great place to pick up outdoor gear and I especially like their bike shop. It's top-notch.
Good place for camping but it's a little expensive. You'll be able to find quality and interesting gadgets for the outdoors but nothing you've never seen before. The workers, while helpful, will watch and follow you even if you are pure in interest. I suggest trying a local outfitter before this money machine, they're far kinder and often have exactly what you're looking for
Really helpful staff at the shoe section. Helped with water shoes/sandals for my tween who is borderline kid's size and women's size. Didn't have the color sandal she wanted in her size, but called another REI nearby and put her size and color on hold there for us.
Love this place. Usually at other outdoors retailers you get flim flams that try to oversell you on things you don't need, but not here. My salesperson, I think her name was Kate or something, was very friendly, knowledgeable, and sharp as a tack. Definitely a great experience!
Excellent bicycle mechanic support. They have saved my bikes numerous times. I always enjoy seeing what they're working on. There are usually really nice bikes from various racers and riders that are fun to see. Mostly, I get parts here. The parts in stock are often sufficient to get me rolling but if I need special order stuff it comes in quickly.
Of course, REI has a wide selection of clothing, camping, kayak, climbing and other gear but I focus on the cycling first.
Just got my annual dividend. Waiting for the weekend to take advantage of a coupon and dividend. Woo hoo!
Excellent customer service and very clean. This place has just about anything one could be looking for. If it is not in stock, the knowledgeable staff knows how to get it. 100% behind this store!!!!!
Social distancing was practiced by every Soul in this location! Early shopping made it possible for easy distancing. Associates at this REI have always been consistently professional, polite, and very well educated in products.
Thank you All for your efforts and work!!
Always! I mean always the best customer service and support. One time minimal sign up cost lasts a Lifetime. And one is rewarded with an annual dividend for purchased items. Everything, anything you can think of that you may need or want for all of life’s adventures located under one roof. A win win!
The staff is always friendly and helpful.
Nice folks, clean store etc....
Prices are dang too high, and not just slightly.
Example: inflatable camping sleeping mat
REI- 79.99$ on sale for 59.99$
Dick’s Sport goods - 39.99$
Amazon - 29.99$ + free shipping
I don’t mind paying a bit more to support local economy, but that’s painfully more expensive.
Every item i picked up i was able to find at a better price just down the street or half off online. Im not sure whats up, but your killing me!
Shaconna helped me find my perfect fit in footwear! I came in with no idea what shoe I wanted or even what size I wore, she helped me find both and I left with the biggest smile. She was so polite and nice and wouldn't stop until I was happy and pleased! A1 customer service!
I really love REI and their sales! Many times they have sales that are over 50% off and it's not a few small inexpensive things, but North Face Jackets, tents, and boots! They have an amazing rewards program that gives you more discounts & gift certificates. And there are frequently events at the store that are fun to attend. The only draw back is that its on the 85 access road so if you drive by it, you have to make a big circle to come back to it. There's usually plenty of parking though so that makes up for it!
All the top names in outdoor equipment and clothing here. You can pick up bikes, boats and climbing gear. The staff are great and from all over and actually use what you're there looking at. There is a benefit from being a member and you can get things on sale pretty often.
The location has an incredible section for biking, as well as a larger clothing section than most REI stores I've been to. The staff is always helpful.
The parking lot can be a mess, but there are always free spots on the side of the building.
High quality sports/outdoor activity products, mostly helpful , well-trained and friendly staff (1 out of ten can be rude based on my experience). It's expensive so I can't go shopping there as frequently as I want to, but what I get is worth the money. I also like the music they play in the store.
I enjoy shopping here a great deal. The displays are great and they have a nice selection of items to choose from. Staff are very helpful. I recently ordered something online and pickup at the service desk was very efficient.
This REI store has a very poor selection of trail running gear ...well at least whenever I go to shop there. Customer service is also very poor on the floor. It is very difficult to find someone for advice and when they show up they are not very knowledgeable or do not seem to want to spend time to help. Anyway I have been and REI member since 2006 so I keep going anyway. But REI Atlanta needs to improve customer service on the floor .
Been a fan of REI for a long time, lots of deals to be had if you buy off season. Knowledgeable staff and good return policy.
Great store! If you're looking for a pair of hiking boots, ask for Matt - he's very knowledgeable and matched me with a pair I've been using for months and they work great.
As always, REI is excellent. Masks are required, plexiglass dividers at checkouts, and many other safety precautions are in place. The staff is as helpful as always.
If you're the outdoorsy type and need equipment, then you have to check out REI. I like it mostly because of the great customer service but also because the selection is vast and unique. The prices are about average and they have great annual sales. Also, check out the outlet on their website for some really great deals.
Love, love, love REI! Best gear for the best prices. Staff are always amazing too!
If you are in to outdoors, and want gear, REI is a no brainer. Men's, women's, and kiddos wear are all covered. And if you like outdoor gear, you know that price points are all over the map. Arc'teryx, North Face, Patagonia. They also carry their own brand in a number of things (shirts, pants, shorts, etc), which is usually on the less costly side of the equation, although, sometimes you don't get the same fit or features.
They have a decent selection of bikes, and the bike shop has always been consistent on the good work they do, although, they have so much business, it can take a bit of time on occasion to get your ride back. My biggest qualm of the place is that when my kiddo tries to ride one of the kids bikes in the store, they are mercilessly told to stop immediately and make you feel as though you committed a mortal sin. Ok, so maybe it's not quite right on my part, but it feels like a 5 yo can't do that much harm testing a bike in an aisle. :)
All in all, a great place. If you play your cards right, you can find amazing deals on the sale racks, and during the spring/fall when members (Pay the $20 or so bucks to become a coop member...you get a check for 10% of all you spent that year on full price items...so worth it) get 20% off coupons (that's when you buy the aforementioned Arc'teryx).
Show salesperson was very educated. Very refreshing to deal with someone so knowledgeable. The staff is top knotch.
Great store with an amazing staff. Best shopping experience I have ever had. My son and I both joined!
REI stands for some of the principles that I most identify with. During retail holidays they encourage us to #optoutside instead. They sell outdoor, sport, and adventure gear for a variety of activities from many of the best brands, and the REI brand also has some good products. I visited this particular location during a Garage Sale event and it was a madhouse.
Always great service. The only place I know of to get the higher end climbing, hiking, and camping gear. They also really know their products and can help you outfit yourself for your next adventure.
REI is a fantastic store, and this particular store is no different. The staff is always helpful and things are easy to find. The only downside is the parking at the this location, but the access right off the highway is really nice.
Seems a bit silly that I am going to review REI in that we all know what kind of store it is (or should), but here goes.
I love coming here to browse and being someone whose favorite outdoor activity is camping, this place is a great one stop shop. For some reason, I have awful luck with not losing, leaving or misplacing my Nalgene water bottles! This probably means I should stop buying them because they are cursed, but who believes in that? I'm just forgetful and lose my water bottles like a scatter brain. :/
This particular REI is down a road that splits off to 75 so be careful not to accidentally get on the interstate when traveling down the road towards it. Parking is rather confusing, tight and there is even a guard? From the guard sitting in the lot and the signs that say to not leave valuables in your car, you better heed the warning and not leave any item that could be deemed valuable in sight! The employees here are extremely polite and will gladly help you find what you're looking for when asked. They're a pleasure!
This is the first time I have been to a REI. It is by far the coolest sporting goods store I have ever been in. So cool, I became part owner of the company today;) Knowledge and friendly staff to boot!
the staff are Extremely helpful in everyway. After a year of being gone I returned to find out that three of my favorite pants (REI Sahara no sit zips) wouldn't fit my legs anymore. They helped me find them on my membership and find replacements that fit. Thank you guys.
Staff are very helpful, well organized store and you have everything you need to get to the outdoors and have a great time !!!!
Shaconna is the best. She helped me find great boots and gave me great tips. We clicked on another level. This store is lucky to have such a great person working for them. Plus they have nice gear. Joined the membership thanks to Shaconna. I drove from New Orleans just to check it out and left feeling like a kid on Christmas day.
Great customer service,sales rep on floor was very knowledgeable about product i purchased. Customer service rep at checkout was very polite and courtesy. Thats what i look for at any place of service,i spent my money. Outstanding employees.
Such a great experience. Everyone here is normally great but Tyler really stood out with his patience, knowledge, and friendliness. Hopefully he's there when I come back next time!
Great selection, good deals and wonderful staff! Make sure to become a member to enjoy additional discounts and build dividend...
REI has the most amazing sales for your outdoor gear needs. If you can, wait until one of the big sales to make a large purchase, chances are you could get a good discount.
Mike in the shie department was so very helpful in his knowledge of hiking boots. I am planing on hiking the Appalachian trail through and these Salomon boots are great.
Incredible customer service as usual.
During their recent (May 2019) bike services sale, the bike shop at this REI did an outstanding job tuning up my bike, replacing various parts and making it a sweet ride again.
Great outdoor store! Staff is very knowledgable. A bit pricey at times now that Amazon is around, but you can't beat the expertise of their staff.
How can you not love REI? It's got some of the largest selections, if not the largest. It's cheaper than most of the other stores. They give back to the community. And they treat their employees well, who then treat you well!
Incredibly friendly and competent staff. They go out of their way to help you. An employee just looked up my old shoes and picked them out for me while I was catching up with a friend. A+.
It was my first time in REI, it's an amazing store. The customer service was impeccable, I will return soon.✌🏿🙏🏿🎬📽 …
Went for a trunk show and left with goodies and new summer hiking items. REI is good at meeting the needs of the total athletes from mind to body and newbie to expert.
I don't live in the US, but my boyfriend was traveling for work last month, so I had some hiking boots shipped to his Atlanta hotel. Unfortunately, there was problem at the front dest and they refused the delivery twice. During this time I was corresponding with Kyle from customer service and he was very helpful. After the second delivery refusal I called the store to see what my options were and talked with Meghan, as Kyle was out of the office. She was helpful, kind and went above and beyond to help resolve the issue. Due to time restrictions my order couldn't be redelivered. Meghan explained the situation to her manager, who then ended up hand delivering my boots to the hotel on her way home. I have never been so delighted and impressed with customer service in my life!
My husband and I just visited this store looking for work boots. Devin in the shoe department was very helpful and pleasant. He helped my husband choose the right boot for him! When we got to the checkout counter, Sarah T. was very polite and patient with me as I didn't understand the membership offer. At first I agreed and began filling out the registration. I then decided against it and she asked her associate Bill what she should do with the registration. As I had already written in his name and address, I began to cross it out and shade thru the writing so it could not be read. (Hey, my actions are based off the world that we live in....identity theft,etc) Bill told Sarah that Void just needed to be written on it for the bank. I wrote the VOID on it myself, on both sides. He then said to me, "That's all that needs to be done, we'll take care of it!" as if me writing it on both sides was a crime! I said "It's ok" and he replied, "It's know it is!". I told him that he didn't have to be rude and he said, "I'm just telling you that's enough" Obviously Sarah could tell that this was not going in the right direction as she said stepped in to diffuse the situation and said, "Chill out Bill" under her breath. At that point, I told my husband to hurry up and pay so that we could leave. I would have given my experience a 5 star rating had it not been for Bill stepping in to give his two cents. We won't be back! Even if my husband wanted to, I wouldn't let him. Not a fan of disrespect.
Friendly staff that was very informative here. I was in the market for a new bike and they were able to answer all my questions (and I had a lot!!🤣) …
Most of the staff is helpful and polite. But there is one guy in there who is rude, passive agressive, and condicending. For as much money as we have spent in that store we should not be treated like that.
I like the REI store it is very organized and make easy to find what I need. They have a great costumer service. Everybody is friendly.
REI isn't the cheapest place for outdoor gear, but the staff is extremely knowledgeable and will help you find exactly what you need for your adventures. If you know what you want to buy and aren't sure where to start, check with the experts at REI.
Like to shop here. The personnel are really helpul and nice. Things can be pricey but you pay for quality. REI brands are very competitive with other products.
Best REI in Atlanta. Excellent selection, but REI your prices have become way too steep and you stopped carrying really useful well built stuff in place of cheaper more consumer oriented gimmicks.
Great service and a good selection even though this is a smaller REI.
It's REI; it's always nice to shop there... Still they were not staffed properly for the opening day of a big sale. I had to wait for service throughout my visit even though they are not that busy
Great experience. They were quick to help us find what we wanted, let us test drive it, and have it prepped and ready to go right after.
Great for those who are really into outdoor activities. Great customer service. Prices are high but they periodically have ssles
Great selection and lived up to the incredible customer experience that I have grown to expect from REI.
All the REI stores are great, but I think this location carries the most inventory. Plenty of experienced associates in all departments.
REI is one of my favorite places to go for camping, hiking, kayaking and cycling needs. The always have great prices on great products in the store and returns are easy.
All enjoy REI. The staff truly enjoys working here and it's always knowledgeable and eager to help.
Great selections on top items. Friendly and knowledgeable staff. Great multiple price range on similar items. Probably best of its kind here locally. Definately reccomend REI to others.
Great place with a full range of outdoor gear for all your needs. And because they are a co-op they have a great loyalty program that pays you back. Love it!
I like REI for it's focus on, more or less, responsible stewardship of our planet and the good gear they sell.
I REI. The staff is friendly and knowledgeable. REI branded products are high quality with very competitive pricing. I love this store!
Incredible customer service, professional and knowledgeable about the products. The staff truly enjoy working at the store and it shows
Helpful sales folk. Pretty good selection of boots, but I wish they knew more about boot fitting like Outdoor 76 in Franklin, NC.
Great selection, almost always has what I need, and the staff are terrific, friendly and super knowledgeable. Highly recommend this location for others' adventure gear needs.
Excellent inventory, friendly staff, careful covid protocols, and great hiking trip options.
Best customer service ever! Bought some really nice hiking boots and wore them out of the store :)
Very helpful staff and entirely not pushy!
I personally believe the store is overpriced, unless you go on their website and shop their clearance. Google maps made getting there and accessing it easy though. Store is clean, employees helpful.
REI is a sweet place no matter what location you visit. Any money spent there goes directly toward making your life better. Big fan.
Crowded because of the sale. Thank you to those employees who wore masks; I wish they all would, just out of courtesy to those customers who might care.
Nice store and friendly customer service, great place for outdoor long lasting gear
Always a great experience. Great products, great deals for co-op members, and the nicest, most helpful staff in town.
One of the bigger REI stores I've been to. Staff was very friendly and took covid-19 precautions seriously.
Always a fun visit and to pick up items shipped to store. Very few customers thanks to you know what.
I love REI. This place is like the Chick-fil-A of retail stores!! Great people. Great products. Always leave satisfied.
Thanks to Paul, Dan, and bike shop team for helping me fix a drive-train issue on my cargo bike :). Glad I brought it in!
Great store as always . Love shook f here and always great customer service and enthusiastic staff
Got to cash in some loyalty points, and got my Darn Tough Socks effectively at 3 for the price of 1
This is an awesome store for outdoor recreation. Don't miss their web page - great Expert Advice section
Great friendly staff!!!! I needed a specific brand and the sales member took me right to it. Very impressed.
Good selection. Also has lots of items on sale. Slightly pricey for regularly priced items but the quality of the goods are extremely high.
Not as great as I would have hoped. The guy helping me with shoes suddenly disappeared and never came back.
Very nice and useful equipment that you may not find at many other places. High Prices on some things but most things are worth the shown prices.
The store seemed low on merchandise as many stores do at this time.
Great customer service. They had what I was looking for. Super fast check out. In and out in 15 minutes. 12:30p during the week.
Very disappointed at the no-exception mask wearing enforcement this store is practicing. Very disrespectful to walk-in customers with particular circumstances.
Amazing productts and service
Great Rei. The staff is helpful and the selection is huge. Prices are as expected but seriously this is a big Rei for not being Seattle or Denver. Check it out!
Very helpful associate, helped me return items and pick up an online order
Good staff, a little difficult to navigate, but this store has a great selection
REI always seems to have what I need. Can be a little pricey but the customer service is always top-notch.
The staff are very helpful and I was able to find exactly what I wanted. The store is very clean.
Friendly, knowledgeable staff and a wide selection of gear. It's easy to blow a lot of money here but you know what you're buying is what you're looking for.
Quality equipment. Prices are reasonable if you are comparing items of similar quality.
Staff was helpful without being intrusive, they let me take my time to shop and when I had a question the answers were based on there own experiences.
Excellent customer service. My rei partner was great in ordering a four season tent for me.
Watched a small boy complaining "can we leave already" knowing one day someone will be saying the same to him, in a very short amount of time. This place brings the kid out of us all.
Daniel was the employee and super helpful. Great in terms of packing the georgia loop amd app trails. Thank you for your insight
Its REI, expect friendly, helpful staff with excellent knowledge about the products in the area they work, and an understanding of the consumers needs for the same
It is always a pleasure shopping here at REI, the staff is very informative, and professional.
Was doing late shopping and received excellent service from 2 representatives. They were knowledgeable and quite helpful.
Good selection of womens and mens athletic clothing, camping supplies, backpacks, and other outdoor gear. Most of the people are pretty helpful too.
A great store, but the prices are high to foreigners... 😟 …
This is the place to go if you need any gear. The staff is very knowledgable on just about everything there and will even let you try it out.
Just brought my shoes back in because they didn't last a year of heavy hiking. Great customer service!
One of the limited outdoor places to have everything we need. Unique Things that other stores won't have.
Knowledgeable associates willing to help you and learn. Also, this place has a larger gear selection than I expected this close to the heart of Atlanta.
Great selection of casual and athletic clothes, stuff that isn't likely to fall apart after one season's wear.
This location is kind of a pain to get to if you're on the wrong side of 85... but it makes up for it by having every piece of outdoor equipment you could need. I visit at least once a month.
Staff is friendly and knowledgeable.
I feel the prices are fair.
Road-tripped at the crack of dawn from Alabama to the Garage Sale! Loved the deals, expertise and selection. Wish we had one close by...
Spent too much money, but that isn't their fault. SUPER helpful and friendly staff. Love this place!
People here are real nice. Hard to go to REI without taking home a bag full.
Very nice cloths and gear! I shop there a few times a year.
Great variety of top quality products and great customer service.
Like all REIs, the selection and service are great. This particular REI sits right off the freeway for easy access.
All REI's are great, but I've always enjoyed the Atlanta location specifically.
Knowledgeable employees with tons of tips and stories. Helpful and patient even though I was a difficult customer.
Friendly, knowledgeable, helpful staff. They had exactly what I wanted in terms of a travel purse.
There is a wait to get in for safety. KUDOS for that. Once inside the staff was phenomenal!!
Always a postive experience! Thank you Bill for answering my campimg questions!
Finding the store is a little difficult but the staff is helpful and the store is organized well.
Great selection of outdoor gear and clothes.
Absolutely fascinating. Thanks to both of you Sarah and Coop - REI. Be ki d to you, Ally C.
this is a must for all active people, and the customer service is th BOMB i would be in and out but they got doo much cool stuff to see.
Good selection, nice staff, plenty of parking - can’t go wrong.
Good stuff, some things were a bit difficult to find, but staff helped us quickly find things. Very good .
REI was safe with all the great products on the floor.
Amazing, knowledgeable staff! Quality products! Excellent selection of ethical products!
Friendly staff, wide selection of gear, covid safe.
Small store but prettty good selection and a helpful and informed staff.
Great staff, super helpful!
Love the products, staff, store, brands. Always fidning what i need
Great customer service.
Their customer service and classes are amazing! My fave location by far.
Definitely and definitively my favorite outdoors store in Atlanta. Something for everybody.
Knowledgeable, helpful, staff and incredible inventory - and the Memorial Day sale to boot!
At check out, Sales Clerk applied 20% discount become item had been returned.
Very helpful staff. Clean environment. Love what they stand for.
First rate bike service! I even signed up for the membership. Thanks!
Guaranteed to be happy with your purchase, you pay extra to be secure, if it doesn't work out.
Great store. Staff is super friendly and helpful!
This location is the largest in the southeast and has more selection and more brands than the other stores.
I love everything about this store but the price tags.
Sales associate was knowledgeable of the items we were looking for.
One of the better REI's in the Atlanta area. Always a great selection
They have the best gear.
I'm a customer for life :) :-)
It’s like a candy store for outdoor pursuits! Great staff always!
great store, everyone wearing a mask 😷 👍 …
Great gear and knowledgeable staff. Not cheap but worth it.
The go to place for outdoor clothing and gear. My #1*stop
Very helpful and experienced employees for hiking equipment ask for Tyler
excellent value as always always worth the trip. Make sure Steph helps you
Great outdoor store. I have driven from alabama just to go shopping here.
Very high quality, helpful staff, fun place to visit and shop
Nice place with nice people very helpful
Great outdoor equipment store,friendly staff!
This is the best place for quality gear for nature lovers!
This place has absolutely everything you might need for biking, camping, sports and so on.
Good quality gear and the staff are very helpful.
Great staff.
Love this place. I have been am REI member since 1984!!!
The staff is extremely helpful and knowledgeable. the store is stuffed with Jackets
I love everything in there. Hey have quality Premium equipment of everything imaginable
Excellent customer service and great outdoor gear
Very helpful staff
Really nice place and the customer service perfect... Thank you REI
Love the outdoors so this is the right place to gear up for adventure
Tons of great gear, excellent and quick service
Great staff, helpful and very friendly.
I love everything about REI!
Staff is fantastic and loves to help.
Very nice, nice staff, enjoyed the location.
As always the associates were helpful and friendly.
Pricey but excellent customer service
Excellent customer service, will deff be back.
High quality items and great service
Has everything you need plus more
Great store, easy access to I85
Helpful and friendly staff. I felt very welcome
Like all REI's it's a fantastic wonderland for white people.
You can find everything you need for outdoor activities but prices are too high.
Love the store, employees, and company, BUT parking here is ALWAYS a nightmare.
Great, but could use more climbing equipment
Great selection, friendly & knowledgeable employees
Always good equipment, sometimes a good price
I've always had a great experience here.
Get stuff. Get outside. They have people with answers and quality gear.
Love the selection at this store.
Crews is very knowledgeable & very helpful!
Good selection and always good service.
Great team members
REI always has the best of what I need.
Great friendly and always helpful staff,
Excellent service. huge store
Every REI is awesome, this is no exception
Coolplace to look but way to expensive. Find what you want, then buy it online.
Has EVERYTHING! Staff Willing to help and very nice.
Super helpful employees
But of a line but at least they're being cautious.
Best REI in the area. Awesome staff.
Great place for quality gear!
Those white Devils didn't know what hit them when I got all the sales!
Too much stuff to see. You must know what you want before going in.
Good crew. Helpful even when busy.
Had what I needed, friendly helpful staff
The people are always helpful and friendly.
Nice people. Crazy small parking lot!!
Great customer service and helpful advice
Awesome supply great service
Low on stock like everyone else.
Great for all things outdoors.
As always, it is an amazing experience.
Awesome selection as always.
Super helpful and friendly staff
Happy place for outdoors lovers!
Always helpful and great gear.
Great outdoor activities store.
Great place for bikes and bike service.
Friendly, helpful, and knowledgeable staff.
Just took a class here and it was amazing!!!!
Open! Plenty of parking.
Friendly, helpful, tons of supplies.
Helpful staff and extensive stock
Good stuff but pricey
Great service and selection.
Very good service here.
Always the best company to support
It's got that new store smell.
Always love this store!!!
Great Selection & Helpful Staff
Better than catalog shopping!!!
Very nice salespeople.
Awesome staff that is very knowledgeable
Amazing customer service!
Friendly knowledgeable staff!
Fantastic stuff. Fantastic staff.
Very pleasant staff
Always enjoy this place.
Good place for a variety of things.
Always a great experience.
Friendly knowledgeable staff
My go to place for outdoor gear.
nice one
Great service and products
Friendly, knowledgeable about the products
Love REI.
Super friendly and helpful
Great customer service
Very nice
Friendliest staff.
Great interaction with staff
Amazing store!
The AT
Girth x hey that's life
Bill was awesome!
Very helpful employees
Very friendly staff
Awesome helpful staff
Great selection
Knowledgeable staff.
Good price!!!
Knowledgeable staff!!
Best!!!!
Great gear
Super small.
Awesome REI!
Heaven
awesome
Good store
Great market
Came in to purchase new hiking boots. I always dread having to try on multiple pairs of shoes to make a decision. Kirby was very helpful and made the decision quick and easy. Very professional. Love this store. Five stars!
(Translation) Superb hiking and extreme sports store. There is really everything to go on an adventure. Very good advice from the extremely qualified staff.
(Original)
Superbe magasin de rando et sport extrême. On y trouve vraiment de tout pour partir à l'aventure. Très bons conseils de la part du personnel extrêmement qualifié.
(Translation) Very friendly, service time is reasonably quick, and it felt good to come back.
(Original)
상당히 친절하며 서비스 시간도 적절하게 빠른편, 돌아오면서 기분이 좋았음.
(Translation) Very good place with a wide variety of things
(Original)
Muy buen lugar con gran variedad de cosas
👍 …
(Translation) Everything for camping!
(Original)
De todooo para el camping!!
(Translation) The staff very willing to help us.
(Original)
El personal muy dispuesto para ayudarnos.
(Translation) King
(Original)
Rei
(Translation) excellent
(Original)
Exelente
(Translation) I found what I was looking
(Original)
Encontré lo que buscaba