Reviews of Trek Bicycle Upper East Side. (Bicycle Store) in Yonkers (New York).

Trek Bicycle Upper East Side

302 Reviews

169 Comments

Bicycle store

Bicycle store

1690 2nd Ave, New York, NY 10128, United States

Description

Information of Trek Bicycle Upper East Side, Bicycle store in Yonkers (New York)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Trek Bicycle Upper East Side

Reviews of Trek Bicycle Upper East Side

Eric Skiba

All around an amazing bike shop. The whole team there has been super helpful in getting me back into cycling. Could not be happier with the friendliness and service they provide.

Sharan Shetty

Great place. Went in there for a level one tune up; was quick and efficient. They turned it around within 24 hours. There was a minor issue with the front tire and Andy rectified it quickly. Will definitely return.

Elad Schor

The best experience in a bike shop by far in NYC. Two weeks ago I went to over 15 bikes shop to check out merchandise and try and secure my first road. Not only were other shops out of stock but they were typically pretentious and rude about it. Trek was down to earth and offered exceptional service. After two hours of talking and test riding the bike. I got it. Trek is a wonderful brand of top line bikes but the service was explanatory.

Paul Casino

I have dealt with the guys and gal in this store for the past two years. They have been topnotch and stellar in every way. They resolved all my warranty issues, got me the parts I needed for my three trek bikes, and gave me some really good deals on new bikes that we bought. More importantly, they treat me like a friend and not just a customer, emailing and calling me with updates on various matters concerning my orders on parts and bikes. I would highly recommend the store to anyone interested in getting bike parts, repairs, and new bikes.

Long

Best bike shop on the upper east side. Walked in looking to upgrade my hybrid but didn’t know what I wanted. Carlos and the team were extremely helpful and knowledgeable, walked me through different options and answered all my questions. Highly recommend buying from them.

Faisal Amanda

Excellent service and hospitality. Really appreciated how above and beyond the staff went to repair my bike. They were extremely professional and kept in great communication. Special shout out to Elena who made sure everything went smoothly. Highly recommend and will be back.

Brendan Smith

A great range of accessories at different price points. Staff were friendly and kindly bolted my new cages on to my bike for me while I browsed the bikes on show. Looking forward to doing the shop group ride on Wednesday through central park.

Paul L

The efforts of Tim, Andy, Polly and Elaina to resolve my warranty repair were extraordinary. The fork on my 13 year old Madone failed. Supply chain issues being what they are, obtaining the replacement part unexpectedly took 2.5 months. All the while they were courteous and kept me informed. They loaned me a top-end Emonda for the entire time, which they maintained and adjusted. I also had the derailleur hanger replaced on my bike (I stripped the mounting bolt). With all complete, the old bike rides wonderfully and, it's hard to say this since I maintain it myself, it has never shifted better. These guys allowed me to avoid, if even possible, replacing the fork or my bike with whatever was available (which wasn't much). They saved my season and far exceeded my expectations in all respects.

Jamie Rojo Capito

Edgar was so friendly and helpful! I actually was looking at bikes at the other bike shop on the Upper East Side as well, but didn't receive great service so went to Trek and was so happy with the service I received. They gave me all the knowledge I needed to make the decision on my bike purchase and answered all of my questions.

jaime fuest

I came here and was ultra pleased a second time. The 1st time was to just make sure a used bike I got was safe to ride. Guy didn't pressure me to buy extras. Won my heart. Came back w a visiting friends flat tire and met a young lady whose name starts with "a". She saw my guests bike needed work but understood we were just aiming to get the bike workable for the weekend in town. She offered improvements as well as the basics. We opted for the cheap option and she didn't try to oversell us. She gave the bike some tweaks too. I am impressed with staff here and will go to them when I need bigger repairs bc of the way they treat customers so well. They earned my trust.

kevin ray

I visited this trek bike store just the other day and was greeted by staff soon as i arrived it made feel welcomed. I came to the store in hopes to get a multi point bike inspection for my bike in preparation for the 2022 five and boro bike tour coming in the days ahead , and let tell you first hand im glad i came to this trek store on upper east side , as i was helped by Elena who gave me the best honest customers service that any customer should expect from any establishment . Thank you Elena for checking my bike and keeping it real with me while i was there an giving my bike comfort in letting it know it was good hands. Unlike other trek store on the upper west side who checks your bike an try to up-sale you on new equipment that wasn't needed an start talking about prices and labor on product ready to install on your bike an not giving or showing (demonstrating) a good reason on why it was needed what ever part needed to be replace and lying about it , i felt the people at Upper West Side had a quota on sales and i was there next victim . As a trek bike owner i was determined to find a better location that would better service me and im glad i found it in Upper East Side location . Thank you again Elena and staff for your keeping the bike community strong and honest you restored my faith and my bikes trust in your hands.

Kabir Acosta

The staff is very friendly and knowledgeable not just about the products but Trek is self as well. I was about to test ride my bike in the store which was a BONUS! Cool store, cool people!

Santos Perez

Just a first rate shop. Went in for a bike for my Grandson and wound up upgrading my own bike. Ask for Steve he knows his product very well.

Susan Rodetis

I'm cycling instructor, but got caught with a flat while out/about on my around town clunker bike . . and tools to fix were all at home. Rather than a no-name shop I walked the extra blocks to this Trek location. A big shout-out for Elena, a job well done. She knew to identify the actual source of the tube puncture, check the tire inside/out for problems, pointed out that the tape on my wheel was starting to wear and could use replacement, handed me my old tube with the hole marked so I could repair that on my own later (I had asked for the tube back), and answered my question about the smallest recommended size tire I could replace the current monstrosity with, and had it all done in 10 minutes. All in, pretty nice. Took the sting of $10 tube cost plus $15 service fee out of it. But it gave me confidence in that mechanic Elena, and the integrity and niceness of the folks hired by this national bike company's retail stores. Well deserved 5 stars here.

Scott Edgerton

In these days of faceless corporations - it's great to find a store full of people who care, with products that matter. My son has ridden Trek for a couple of years (street and gravel), and now it's my turn to upgrade my ride. The whole crew here are awesome. However, Steve has looked after me over the last couple of months as I geared up to the 'big purchase'. I love my bike, and more-so love that I have a new set of partners in my and my sons' riding adventures. Highest recommendations

Kaitlin Boyer

Excellent customer service from Trek Upper East Side. First off, this store is very quick to respond to emails, which was great when I wanted to confirm if the bike I wanted was still in stock. I reserved the mountain bike using the online payment option on the Trek website and Carlos at Trek Upper East Side brought the bike out and made sure I was happy with the test ride and seat height before taking it home. Carlos also educated me on the tubeless tire system, which is something I would have never know about had he not mentioned it. A great experience here after looking for mountain bikes for months.

Ashley Marshall

The Trek team has been so kind and helpful! They have provided a lot of advice, guidance, and even a few small maintenance services free of charge. They have definitely earned my trust and I will be returning for all of my bike needs. Huge shout out to Walker for being so wonderful!

Jacqueline Greco (GrecoGetsItSold)

Its been very hard to buy a bike over the past year but this Trek Shop has been pretty consistent with getting inventory. We ordered online, came to the store, they helped adjust the bike and show us a few things about removing the front wheel for loading it into a car and while we were there we picked up a few accessories too! They were very helpful and friendly!

Lee C

Due to a shoulder injury, I am spinning, not swimming. After being frustrated shopping on Amazon for spin shoes that don't come with cleats, I went into Trek. Chris took great care of me, fitted me, offered up comparable pricing to include service. Nothing replaces the human touch!

D Med

Came in with the need for a quick adjustment and a handful of questions and the female mechanic in the back was awesome. A+ will return for future issues and purchases.

Olivier Poncet

This is my go-to bike shop in NYC. Have been a customer for years, and have always had a great experience. My latest experience was just last week, when I was looking for a new bike after my primary bike was unfortunately stolen. Service was exceptional, and everyone I interacted with was knowledgeable, patient with my numerous questions, and gave me good advice re: what gear was essential vs nice-to-have. Also, the technicians were able to install new gear while I waited, and I was back on the road the same day. That was a huge plus. Once again, a great experience, and a completely satisfied customer.

Jason Flynn

the staff here were excellent - really went above and beyond with repairs and customer service. i would highly recommend them to anyone i know with a trek bicycle in the area. (august 2022)

Joey Alterman

I had to stop in to get my scooter up and running, even though i didnt have to purchase anything, the man at the counter was helpful and got me on my way! They even had a super cute dog hanging out there. A++ would recommend to a friend

Gregory Crooke

great service! follow up from a previous issue without hesitation. everything worked out perfectly. excellent ambiance in the bicycle community. shared information with other riders elaine was fantastic

Barbara Shimasaki

The folks at Trek are extremely helpful, knowledgeable, and willing to answer any questions. They went above and beyond to find a replacement wheel during the current parts shortage. I never worry they'll mess up a repair. I'm a maintenance customer and I'm always impressed with how clean and well organized they are -- and friendly!

Oji Onwumere

The staff are very willing to help you and teach you how to preform basic things. I'm new to owning a bike and the process has been quite intimidating. However, Elena especially has answered a lot of my questions and has helped me with bike issues on various occasions which has given me confidence as an owner and has made my experience better.

Armando Campos

Trek makes quality products and is my go-to company for all things biking. The entire staff including the sales crew and the mechanics work together and are a friendly, lively, upbeat, professional, and an informative bunch! I've always have a good shopping/service experience at my local shop. The discounts are a nice perk too! I love Trek!!!

Gina Simone Pemberton

Great service, friendly workers who knows what they are talking about, and doing. They are amazing at explaining exactly what the problem was, and how they fixed it. My go to for all bike needs. Always incredibly happy with my repairs and purchases. By far the best bike shop that I’ve been to in NYC 👍🏽👍🏽 …

Alex Snell

The proof of a bike store lies in the small things: All too often, stores have tried to make me pay $10 for a ten cent part. Not so at Trek Bicycle: I had lost a nut from the rear axle of my basic bike, and the kind and relaxed service technician simply gave me a used nut for free and fastened it for me. No big deal, one would think, but on that otherwise very tough day, it meant something to me.They also sold me some simple brake pads for a fair price, without making me feel cheap. This is how you convince me to come back on a better day and spend some real dollars on a nice bike. Thanks, guys!

Miles Ramboyong

Some how my front derailleur snapped on my Felt road bike and I needed to get it replaced. Elana, the Service Tech hooked me up. She's knowledgeable, thorough and so nice. I dropped my bike off, she ordered the part and less than a week had me back on the saddle. I've been to this shop prior to Trek taking it over and I'm glad they did. Prices are fair but more importantly the customer service is 5 star. Not just with Elena but the whole staff.

Konstantinos Koutras

First time customer. Very friendly environment, only high quality products and reasonable prices. Carlos is one of the best specialists I have ever met! Very polite with extensive knowledge. Ready to provide answers in detail, while he is taking care of your bike personally. Highly recommended!

Gerard Hoban

Very professional and very friendly staff who always go above and beyond in helping with repairs, maintenance, advice, purchases

Tracy Flynn

I am so impressed. Everyone I spoke to at Trek (Carlos, Tucker and more) could not have been more helpful. They made the task of picking up an enormous bike box and assembling it seamless and easy. Totally fair prices. It's the kind of business you want to support. Highly recommend!

TitoCruzBronx

Products are great along with great service, hospitality and honesty. I’ve been in a couple of trek shops for me though! Home is the shop on the upper east side, big shot out to Jim thanks for the grade A service my bro it was nice meeting you keep up the great work in the shop 👏🏽👏🏽👏🏽 along with everybody else in the shop you guys ROCK!!!!!✌🏽✌🏽✌🏽

Joel Quinn

I had the best retail buying experience I've ever had here, a bike shop! I dealt with several different members of the staff - as I came in on various occasions to zero in on the right bike for me - I had a million questions and they were all extraordinarily kind, patient, and exceedingly knowledgable. Oh, and I love my new Trek bike! I'm glad I've found a local shop that feels so welcoming. I won't be going anywhere else!

luftigsbrian

I went to this location to find an updated version of my current Trek bike which is 18 years old. Dylan. the incredibly knowledgeable associate, showed me the new versions of my old bike and helped me pick the right one for me. After a test ride, he answered all my questions, of which I had many and then helped me add features to help customize the bike to my specific needs. My new bike is perfect. Knowledgeable people and expert technicians selling quality products. It rarely gets that easy!

Andrew Cohen

The staff at the Upper East Side Trek store go above and beyond regardless of whether you're an existing or new customer (Trek owner or not). Carlos, in particular, has been a pleasure to work with and has been instrumental in educating and servicing us with our new Trek Domane road bikes. Product selection has been great and backed by Trek's great warranty policy. A full service department ensures that you'll be spending as much time riding your bike in and around the city. Having them just a few blocks away gives us the peace of mind with investing in and owning these high-end bikes.

Elizabeth Marino

Thanks so much to the Trek UES team for helping me out!! I came in for a water bottle cage and a handlebar mirror for my new bike. The mirror wasn't in stock, but I was able to purchase a cage and have it installed on my bike in store. I'm so happy I bought a Trek bike because I'm so impressed with the level of attention at both Trek locations that I've shopped at! Thank you so much!!!

Caroline Quinn

These guys are the best: super friendly and welcoming (love that they are explicitly an LGBTQIA+-friendly business too) and do quality work at a fair and transparent price. No sense of the snobbishness I've sometimes experienced in other bike shops when I bring my sturdy but decidedly unsexy entry-level commuting hybrid in - they will help you out whether you need something super basic or really high end. They did a great job servicing my bike a few weeks ago and then when I turned up needing a brake cable fixed today they let me in even though they were closed to do inventory, fixed my cable on the spot and when I asked what I owed them for the work the lovely Olivia said there would be no charge! I have already recommended these guys to friends on the UES who cycle and I wouldn't go anywhere else now to get my bike fixed.

Penguin City Swim

what a gem of a store. has a neighborhood feel with good people who really care about their customers. Olivia is one of the best mechanics I've ever seen (I bike 7500 miles a year). she soaked the rear derailleur which made all the difference.

Wenke Li

Amazing service! I had trouble installing a crown race (really a spacer) onto a carbon fork, and they helped me sort that out super quick. Didn't even charge me, which I feel bad about. I'll be sure to head over there again to buy accessories/parts for my new bike build.

Devin Wellspeak

I've had a trek bike for years that i love, so will always recommend people buy a reliable trek bike. But the dedication to customer service at Trek UES is above and beyond. The mechanics here are great, and staff is committed to making sure you have the best experience riding your bike and in their shop.

Crystal Smith

I was in the market for a road bike at the end of the summer and had initially purchased a Specialized with a September ship date. As a result of the Great Bike Shortage of 2020, September came and went and the ship date pushed to February. I cancelled the Specialized order and consulted with a cyclist friend for advice. She recommended Trek, not only as an excellent value, but more importantly as having the best service in the business. I had my marching orders to get an Emonda ALR 5 and stopped by Trek UES to see if by any chance they had what I was looking for. Carlos was incredibly helpful, and while they did have an Emonda in stock, we both thought it was a size too small. Carlos located the bike in the next size up in Philly. He worked with the Philly store to have them ship the bike to Trek UES so that I could test ride it for fit. Once the bike came in, it was not only the perfect size, but it was the color scheme I wanted too (for some reason I thought they only had the other color)! Carlos was incredibly patient in adjusting the bike perfectly and getting me setup with all of the components I needed. As a first time road bike owner, I had a ton of questions and he answered them all. He also provided information on bike maintenance, recommended routes, and even gave me tips to acclimate to being clipped in. I took the bike for a spin that afternoon - it is so fast and fun, and zero issues being clipped in!! I absolutely love my new bike and am so happy to have wound up with the Trek! Could not be happier with outstanding customer service by Carlos and the Trek UES team! I am a customer for life and highly recommend!

Nate Hanafy

Tim and Carlos made my experience truly enjoyable. They are both highly knowledgable about cycling and the Trek product lines and a pleasure to interact with. I walked in trying to service an existing bike and walked out with a brand new e-Mountain bike. Great experience and very appreciative of their time and expertise. -Nate

Shawn Kaplan

Terrific service there. really great team and they all work together well. Also - seemed to have a pretty good inventory there whereas most shops are thin. particularly on the high end bikes.

Scott Hirsch

When I went in the store to buy a $130 pump the salesperson took the time to ask me what I'd be using it for. Once explained he told me I did not need this particular pump but rather one for $75. It's not about the quick sale its about building on going relationships based on trust. GREAT JOB Trek Upper East Side!!!

Dave Fischer

I brought my road bike in to get repaired - the rear gears were not shifting properly. I was told that I needed a new shifter and that given the model of my bike - a 2010 Trek Madone, that I would need updated shifters. I was also told that I along with the new shifters I would need an entirely new drive train - crank, front and rear de-railers, cassette and chain (since the new shifters wouldn't work with my older components). I was presented with an estimate in the amount of $1200.00 (parts and labor) and as an alternative, I was also presented the option of buying a brand new bike (it was on sale for $2850). I decided to take by bike to a nearby shop where I was told that my rear shifter cable needed to be replaced - $26 for the cable and labor. My bike shifts perfectly now. I'm so glad that I went for a 2nd opinion and I will not ever bring a bike to this shop for repair. 6/30/20 - UPDATE Within 24 hours of posting my review above the manager of the store emailed me. He was extremely professional and sincere in his reply, stating that he was sorry about my experience. Additionally he stated that he wanted to rebuild my trust in the store. We connected live and over the course of the next few weeks he was able to come up with a suitable solution. As a result of this experience I have amended my rating of the store. While the initial experience wasn't positive, it was the speed and professionalism of how Tim dealt with my dissatisfaction that has renewed my trust in their business.

Edward Luna

I love coming to this shop, have gotten my bike checked out, detailed, and fixed. The people here are always so attentive, professional, and helpful.

Donovan Li

Very helpful staff that are knowledgeable! With the pandemic going around still, they are practicing safe distancing and limiting the number of customers in the store. Plus they have a pretty good selection of bikes, equipment, and apparel. I would call in advance to see if they have what you're looking for though.

Anu Pradhan

I bought and assembled my bike a few years ago. I didn't assemble my bike properly so I took it to Trek. Bas (my apologies if I didn't get his name correctly) fixed it quickly, and he didn't charge me. But I tipped him for his hard work. Excellent staff!

Mauro Chiappe

I always find friendly, patient, very patient actually, and knowledgeable people tending the store no matter if I buy something or I just look around and ask questions. Last week I took my tricycle for servicing and both Olivia and Chris could not have been nicer. I sincerely mention this every time I have the chance.

Ole Roynestad

Very nice and helpful staff. There's no pretentiousness that customers, unfortunately, all too often suffer from at local bike shops. Highly recommended!

Danny Diaz

Purchased my first road bike from Trek Upper East Side. The staff provided excellent service and attention. They answered all my “newbie” questions with ease and patience. I’m proud to be a member of the Trek family.

Jamie Schaffer

The employees are extremely knowledgable and were readily able to help me select a bike that fit my needs. They also had all the bike accessories you could ever want and everything is clearly great quality.

Cmon Joel

I was under an unexpected time crunch and shopping around for quick service. I needed a lot of work done and knew I didn't have great odds based on my experience with bicycle repair turnaround in-season. When I called Trek UES they told me to come in as soon as possible for assessment. Less than 24 hours later I had my bike back in perfect working order. Bravo!

Urtica Dioica

Great shop! Always exceeds expectations; staff and service are top notch. Been coming to this location for years. They recently became a Trek store, and it's only gotten better. Excited about checking out their free demo mountain bike events in the spring!

Alyssa Hill

When I bought a Trek FX3 Disc, I didn't know where to start. The folks at Trek were patient and helpful with every question that I had even if it seemed to me like a dumb one. The bike itself is terrific; it has a smooth ride, and I love how many gears I have. I still have a lot to learn when It comes to bikes and what everything is used for, but I trust that I can always ask my local Upper East Side Trek location to answer any questions.

Bernard Rosenbaum

I bought my Trek about 3 years ago from Danny's. Their on-going commitment to perform routine tune-ups has been outstanding. Exceptional mechanics & service. You can't do better!

Gina Andreano

Amazing and consistent customer service! Great prices and fast work! Thank you Trek for being the best!

Hartaj Singh

These folks should give customer service classes at Business Schools. And the bike service they do is nonpareil. Carlos checked me in when I had to have a brake put on my bike. Checked a few other things out and gave me an honest appraisal. When the appraisal went up by some $10-$20 in a week due to a more expensive than expected part, he called me and explained it to me thoroughly. My bike feels tight and super fast after it left Trek UES’s hands...what more can you ask from someone about your baby! Support you local bike shop! Especially Trek UES...🤛🏼💗

muhammad qadir

Recently bought a trek domain from them.Excellent staff .Very Helpful. Specially Carlos was amazing.Then took my bike for tune up and everything was handled very promptly and professionally.

Amy Nahhas

I can’t say enough nice things about Chris ! I bought my first Trek bike yesterday after a journey of searching & testing out the right bike for me. He was super helpful and kind. I’m really excited about my new Checkpoint ALR 4.

Eileen Mazzo

What a wonderful experience I had at this shop! The staff was exceptionally helpful, friendly and skilled. I am grateful for their expertise, rapid turnaround time, recommendations and advice.

B W

Sales person Liam C. was really nice and very helpful explaining what type of helmet was best for my son. Product is excellent, going back to pick up a bike once it is in stock.

Jen E

I recently bought my first new bike in many years from what used to be Danny's, but was recently purchased by Trek. The sales staff, who have stayed on through the transition, were extremely helpful in recommending a bike and upgraded components that meet my needs. My new bike feels great.

Lauren Carleton

Elena is EVERYTHING. They prioritized my bike repairs as a healthcare worker in the pandemic and during my pregnancy so I could continue to ride safely.

Lynne Absher

The service department is great. They took excellent care of me. They are friendly, efficient and professional. Highly recommend them for bike repairs and service.

Jim Cooper

We drove in from CT for a bike purchase unavailable elsewhere, and it was well worth our time. Staff was especially courteous and informative, and not overbearing. I wish they were local to us!

Andrew Outhouse

Staff was friendly and knowledgeable. They were quick to provide help and solve the issue with my bike so I could quickly get back to riding.

Ross Smith

Awesome store. Sales guys are great and super helpful.

Arnobis Bermudez

The store was very good, specifically the salesman Carlos Gonzalez, he was very accurate and helpful. I bought a FX6. I really recommend this store because they have good products and their very friendly.

Sam Donham

After multiple flat tires, I asked what I can do to stop getting flats in NYC. Rather than upsell me on expensive solutions, they asked me where and how I ride my bike then explained in great detail the pros and cons of various options based on my riding habits. From their advice, I chose to keep my tires until the winter end, but will return in spring for a new set of tubeless tires. I walked away having learned something new AND feeling good about the choice and the honesty of the staff. This is now my go-to bike shop.

Lori Gerber

The staff — especially Polly — took great care of me and my daughter as she bought her first bike! A memory we will cherish!

Alfon Medina

That was fast! She also explained what she was going to do with my bike, show me the parts that she was going to work with. Professional, great price too

Shmuly Katzoff

Great service, I came here to get my bike repaired under warranty and Carlos the manager repaired it personally for me on the spot. Extremely fast service! Thanks a lot Carlos!

Kurt and Michelle Snay

For some goods and services, the Internet alone won't suffice. Having a Trek bike shop in the hood (NYC -Upper East side) is an example. If an accessory, part, or service is in quick need, chances are they can help you get back on the road. Happy trails.

John Paul O'Loughlin

The staff are extremely helpful and also take the time to explain everything and answer my questions.

Karan Kalani

Carlos is the best! He has extensive knowledge about bikes and provides answers to questions in detail and gives the best in-class service. I would highly recommend him and the shop.

Benjamin Hawkins

Had some issues with a tune up, but the shop followed up even after a long period of time had elapsed (because I was out of town for work) and provided a refund to resolve the issue. Excellent costumer service!!!

Tina Tran

Very friendly and helpful staff! They boxed up my bike and helped me ship it cross-country via BikeFlights.

Izzet Bensusan

The team at this store is very knowledgeable, friendly and resourceful. They also resolve and fix issues in a very timely manner. I highly recommend working with their store with people like Baz, Tim and others.

Audrey Epstein

Great bike shop for the staff and services, the prices are good too! Also they keep a clean environment, access to air pump and quality accessories.

Jeff Saucedo

Excellent service. I brought my Giant talon 3 in for a look over and provided with pleasant service from Alaina. Thank you.

Margaret Griffith

Steven was so knowledgeable and helpful. I didn't feel rushed and the store is very big.

Robert Levin

Friendly knowledgeable staff. My wife needed a new saddle for her bike and she got great advice and service. Happy!

Jeff Klein

BEST FRIENDLIEST upfront MECHANICS on UES. Best prices too. Used to go to Bicycles NYC until they charged double retail for products (chains/cassettes/pedals) and their labor costs are 25-35% higher, additionally that place tries to sell you thinks you don't need and the mechanics are nut-jobs. I have 3 bikes- a triathlon bike, a road bike and a commuter bike and this is the only store on the UES, I will step into now. Shame on the other UES bikes stores as this is the only place that deserves your business.

Gal Yefet

They helped me today last minute before closing. Back on the bike.. thanks guys

Jesse Cotto

Extremely satisfied! Chris was very helpful on the phone when I called upon availability to certain item's, and when I went in person he was also helpful.

Mikhail Roudnev

Great job done. Repairs were done on time and as estimated. Bike runs better than before. Helpful folks.

Laura White

Personalized friendly service, extremely knowledgeable staff. No gear intimidation here! I love my Trek (I bought it here)!

Kajetan Witkowski

Very kind and professional service. Helped me get the bike although it was not it the inventory of the store.

Connor Hathaway

Excellent team working here. Very appreciative of them.

Norbert Ward

Great service, and affordable prices.

William Viquez

Friendly, and helpful staff member. The person that helped me was genuinely making sure I was being helped and made sure to provide options for what I was looking for.

Michael E

This place is great. Reasonably priced, pleasant staff, especially for a bike store:)

Steph Van Vlack

Rarely do I have to wait for help, and the crew always gives the vibe they really like what they do, and being there.

Karcs B

I have been going here sporadically for years now, even when it was called something else. They have been there for years. The people know what they are talking about. They are a bit pricey though, but that's NYC for you. Unfortunately the streets of NYC are horrible, even for bikes, so either fix your own bike, or bring it here.

Luis Vasquez

Thank you Steven for all the help & info.

ed zazzera

Amazing, knowledgable and friendly staff. Made buying a new bike a fun experience.

Clinton Williams

The Trek Bike service team are exceptionally courteous, friendly professional and knowledgeable.

Aurelio Sisto

Super service... very friendly, knowledgeable and recommends only what is truly needed. Quality work done fairly fast - highly recommended!

Heena Chheda Shah

great bike! very impressed with the quality and standard of the rental. Worth every penny.

Bridget Grady

Friendly & knowledgeable service.

Mike C. Chung

Trek reclaimed me as a lifelong Trek customer after a negative experience.

Kelly Glynn

From the fixer upper mechanics in the back to the sales team helping me with a new helmet, Trek UES was fantastic.

Camille Cherpion

Superb experience ! Great job putting my bike together. We will come back for sure !

Matt Blanchard

Great overall selection. Went in for a bike helmet and the staff was friendly and helpful.

La Keesha Taylor

Great friendly, neighborhood place! So very helpful and kind to my son's when I went in with a problem.

Coach Curtis

The woman who helped me deserves a raise or a stake in ownership. So knowledgeable and patient.

Simon L

Great service, bike like new. Highly recommend them.

Kasia Zarebska

Friendly, knowledgeable salespersons. Great experience. Will definitely be back.

peter s

fast, friendly and knowledgeable service. highly recommended!

Francisco Javier Yanes Pérez

Nice & knowledgeable guys in an easy to reach location!!

Olivier Alcide

What impresses me more about this place is the good quality brand they carry, plus the staff is very knowledgable and professional.

KSD

The place is awesome, latest Trek bicycle. Super hotspot. Prices is responsible.

Timothy Keeley

Great service by real professionals. Obvious that the staff live and breathe cycling.

Erik Moore

Great store and very professional and helpful manager and stuff!

Lili Gelfand

Beautiful store and staff is not only friendly and knowledgeable but also cute. :)

Duncan Lonsdale

Knowledgeable, courteous service with communicative and quick turnaround on repair work.

Lenny Futterman

Friendly staff that is always quick and reliable for repairs and questions!

Victor Kioulaphides

Honest appraisals, expert repairwork, overall excellent customer service.

Ralph Perlberger

All staff, especially Elena in the back.

Spark Your Creativity

Great service - helps all year round cyclers. Thnxxx

Cecilia Wang

Service team was super helpful and went above and beyond!

Rore Hi

If you give me a break for free I will give you $1000 OK big my house is 1807 1906

Twin718

Great customer service best bikes in NYC

Gregory Barrett

Best UES bike shop for any type of bike or manufacturer

Thomas Serandon

Great service. Fast, efficient and not too expensive.

Michael Turano

Very happy with the service they provided.

George Ren

Got my helmet very quickly!

Ash r

Great help on fitting baby seat - much appreciated!

Erik Quinson

These guys are quick, professional and easy to work with.

Alessandro S

Nice staff, fast and good service

Steven Manson

Friendly and knowledgeable staff. Great experience !

Alan Ilberman

Great repair and customer service in the middle of a pandemic

Henry José Castillo Melo

Staff very friendly and efficient

Charles McCarthy

I don’t know why you would go anywhere else on the Upper East Side.

Kenneth Golden

Great service, Great atmosphere AWESOME STAFF!!!

Thomas Cruz

friendly, professional and very helpful

Riley Cusick

Incredible service and amazing prices

Akim'Bo Vegahvore

Superb customer service 👌🏽👌🏽 …

Paul Cucunato

Staff is amazing and the product is spot on!

Ariel Lifshitz

Good service. Recommended.

Moon Mycron

Great friendly service

tom heine

Nice shop. Friendly.

Jacqueline Jones

Amazing customer service.

David D

Fast, great service

Charles Jan

People are very helpful here

David S. Rose

Great and helpful service.

Chungwon Lee (Mountainhiking)

friendly and skillful staffs

Alex Wong

Friendly and Knowledgeable Staff

Rob Bagans

Friendly knowledgeable staff

kristen saloomey

Always friendly and helpful

Dylan Hintz

Wonderful service.

Sandeep Varma

Good service

Ignacio Soltero (deejaysoul)

Had what I was looking for.

Stefan Ovezea

Friendly people :)

Santi Suntia

Good service

Ciaran Gallagher

Tatyana, was fantastic. Searched all the options I was interested in to see what was available in my area. Walked me through the differences in the models. Great customer service.

Vittorino Sasset

I rented my bike here for a workout in Central Park. Excellent service.

Rolando Mansilla

Excellent place

Jorge Fernadez

Very good attention.

Darius Graves

J F

Donald Malter

Homero Avl

Christelle Roussel

Alex Salinas

Lance Dunbar

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