Reviews of Echelon Cycles. (Bicycle Store) in Yonkers (New York).

Echelon Cycles

190 Reviews

17 Comments

Bicycle store

Bicycle store

151 W 19th St, New York, NY 10011, United States

Description

Information of Echelon Cycles, Bicycle store in Yonkers (New York)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Echelon Cycles

Reviews of Echelon Cycles

Yikuan Lyu

Mr. Gino is very enthusiastic and helpful. He guided me through my purchase well, and the bike I selected is nice and comfortable. I think echelon offers decent services. However, my bike's rear derailleur hanger broke after I had purchased it for only 22 hours. It's incredibly annoying, and the quality of the hanger is conspicuously poor. I cannot get an immediate fix for the bike in the store, which makes me somewhat awkward. I look forward to seeing my bicycle repaired, and I hope the store and the manufacturer of my bike can be more effective in this case.

Ivan Gonzalez

Fantastic experience from this shop! Had multiple points of customer service contact with them throughout the week and they were super helpful at every stage. I couldn’t find any shops that were carrying hard shell travel cases. I called echelon and they were super helpful with locating what they had in stock, and also asking if I’d it to be set aside for me to come for it another day. Then I came into shop a few days later, super helpful with getting me the case and letting me check it out. Helped figure out if it was what I needed and if it would fit my bike. I believed I was helped by a new employee named Adam, I may be wrong, it was his first day. They trained him excellently though, because he was super knowledgeable about everything in stock and answering any additional questions I had about other parts I was looking for. Chatted with a few other employees casually and they also were super knowledgeable about all things bike, but also just extremely friendly. Really had that community bike shop feel. Lastly spoke with Curtis, one of the managers, about item pricing and he was super reasonable and respectful as well. Overall I had such an excellent experience with this shop, I left a happy customer with the hard case I was looking for and a few other items. Their customer service is excellent and their bike knowledge is extensive. Other customers also seemed extremely well attended and had all their questions answered. I definitely recommend this shop!

Frances Montalvo

What a great shop, Chris and Curtis were amazing! I went in today to ask whether my vintage bike could be used with a bike trainer. Chris helped me out and let me know that, in a nutshell, my bike is too old for modern day trainers, but he was super helpful! He explained exactly why it wouldn't work, gave me some options in terms of other things I might be able to try and was overall amazing. Curtis also went above and beyond and got on the phone with a rep from a bike company and found out I could possibly use my bike if I put a little work into with some upgrades. I don't tend to write reviews very often, but both of these guys were super friendly and helpful. I know where to go from now on for any of my bike needs!

Diana Kinscherf

Excellent shop with great selection. My size frame was out of stock and they special ordered my bike for a very reasonable shipping price. It arrived and was assembled within a couple of days of ordering. Everyone here has been very helpful, knowledgeable, and patient, I’ll definitely be coming back!

Maria Paz Rios

Cannot recommend Echelon Cycles enough. They are a group of incredibly professional, seasoned cycle connoisseurs that provide top tier customer service and an impressive range of products and services. Their store is beautiful, organized, and the team is very efficient and knowledgeable on retail and cycle servicing alike. An extra perk is their awesome Pinarello catalogue and operating knowledge. A truly highly differentiated bike store and team— the best in Manhattan…..!!! Thanks Curtis, Chris and team!

Nick Mancusi

Great shop and great buying experience. Worked with several employees and the owner while buying a road bike and everyone was knowledgeable, attentive, and helpful, and had the bike that I wanted built up and good to go that same day. They also carry brands that are hard to find elsewhere.

Shimu Wu

I came here to get my bike repaired. My headset was wobbly because I changed the headset from an OEM one. The mechanic figured out quickly that I needed a spacer which fixed the wobble. The total time was maybe 15 min. The staff was friendly. I had a great experience here.

David Morgan

This shop is the best in the city! Super helpful and they go the extra mile to get things done! I had a bike build done and Jorge did his magic to get this done, top notch! Daniel helping get all right details and syncing with the manufacturer! Gino, making sure the process got started properly and Curtis and Will with outstanding customer service. If you need a new bike, a build or just service this is a must bike shop!

Ann Thompson

They packed my bike for shipping. So helpful and efficient. Bike arrived I. Perfect condition. Excellent customer service!

Carol M

Fenomenal customer service. Trying to find my first road bike, Sonia was amazing and brought me every bike that could fit my needs. They are very knowledgeable. Strongly recommend.

Jacob Jamison

This shop and everyone who works there is great. Super helpful and super friendly. Was able to get a flat fixed and a new saddle within 20 minutes on a Sunday afternoon, and at a great price.

Moshe Aziz

Daniel as well the rest of the staff are knowledgeable and friendly. Echelon has a large selection of bikes and gears, so stop by!!

Andrew Dean

Super wonderful experience renting a bike here!! I highly recommend. The employees and owners were running like we were all in a race.. no customers were in a rush but they held themselves to that standard!! I forgot my ID and Card in the store all day and they had it for me,, no problems!! I also popped my front tire,, I walked in and they switched out the tire in under 3minutes without question!! Super nice experience here!! Nice people,, everything works out here!! I paid 40$ a day for a bike I kept for 3 days with a helmet and lock included. Thank you Echelon Cycles!!

n. B.

Ended up being an official roadtrip to pick a bicycle and the experience dealing with Curtis was quite a wonderfully amazing experience. Spoke to Curtis and ordered the bicycle via phone the day before. The bike was all assembled and ready to go when we showed up to pick it up. Hats off to Curtis for making this transaction seamless. Definitely looking to order my next bicycle through this shop again.

Bobby Bruno

The most professional bike shop I have ever dealt with in my 30 plus years of cycling. Danny and Curtis took so much time helping me with my purchase and fitting my new bike. I drove 400 miles to this shop for my purchase if that tells you something and will do it again. The whole Echelon team is A+ thanks guys Love My Wilier !!!

Louis Rossmann

When you walk into the average bike shop nowadays you're greeted with a "why are you bothering" me attitude from someone who is often aggravated you are wasting their time at all. I needed a suspension fork pumped up. One said they couldn't turn on the compressor since it was 30 minutes to closing, another said no since I modified it with a motor, and two others said they did not have a fork pump. Curtis' bike tech pumped it up with the tools that they have because they're a REAL bike shop. I needed brakes bled & they did it, in a half hour, for a rate 25% less than anyone else in the city. They pointed out other issues and addressed them at no extra cost, and with none of the standard fare hipster holier-than-thou attitude. They're actually happy you're here! I paid double the asking rate. I suggest you do as well: for a Manhattan business with this level of service, they genuinely are *too* cheap. Curtis' team is above the fray.

Philip Flynn

I was very happy with my experience at Echelon Cycles - my closest bike shop didn’t have want I needed so I gave Echelon a call. They had what I wanted, and for a really competitive price. Super friendly guys, welcoming atmosphere (which isn’t always the case with NY bike shops..). I’ve found my new go to bike shop, for sure!

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