Reviews of Mack Cycle & Fitness. (Bicycle Store) in Tampa (Florida).

Mack Cycle & Fitness

810 Reviews

383 Comments

Bicycle store

Bicycle store

5995 Sunset Dr, Miami, FL 33143, United States

Description

Information of Mack Cycle & Fitness, Bicycle store in Tampa (Florida)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Reviews of Mack Cycle & Fitness

Kristin Wilson

I had a great experience at Mack Cycles! Manny was very patient and helpful with helping me choose a new bike and accessories. They had a great selection and everyone on the entire team was super friendly and nice, from the front desk to the managers and the mechanics in the back. Would definitely recommend this place for all your cycling needs in Miami! Can’t wait to ride around town 🚲

Luis Rosales

Mack Cycle has been a great, overall experience for our son. Great staff and service. He got to pick out his first bicycle and then had the privilege of learning how to ride it with Ms. Georgia! She guarantees and delivers on teaching kids how to ride their bicycles. After my son, my nephew had the chance to learn as well. We will definitely be shopping around for our daughter, when she comes of age and will most certainly have Ms. Georgia teach her as well! Thank you, again!

TJ Zegarelli

Since moving to Miami I have only ever worked with Mack Cycle for all my cycling needs. The inventory, pricing, staff and community at Mack is unparalleled. Whether you need gels for your race or a bike fit and a brand new bike (both of which I have done!) Mack does it all. Being new to cycling in the last 12 months I didn’t know what I didn’t know and the staff at Mack made every effort to educate and guide me rather than push a sale on me and for that I will always be appreciative and continue to only use Mack!

Albert Santalo

The team at Mack Cycle always make me feel like I own the place when I walk in -- Best cycling service team in Miami. I really appreciate them swapping out my gearing and lending me then entire crank/gear set for my trip to the mountains in Colombia. Would not have survived with my 53/39 Miami setup. Thanks folks!

Raphael Monta

First of all, if you know anything about Florida Cycling (especially in South Florida), you’d have heard of or even know about Mack Cycle and Fitness. So for me to get the opportunity to visit them and purchase a bike I’ve been obsessing over (i.e. nagging my gf about) but that they so happened to get in as a pre-owned trade-in, is beyond words. Sandy and everyone at Mack Cycle and Fitness were amazing to talk to and work with! The bike shop is more than you could ever hope a bike shop to be, from the wall-to-wall complete bikes (the previously-ridden Tour bikes are my favorite), framesets, components, wheelsets, tires, accessories, apparel…you name it, they prolly have it, can get it or can refer you to someone somewhere who can. I definitely can’t wait to be fortunate enough to be able to visit and purchase something else from them, even if they’re 4.5 hours away.

Vanessa Guillen

Friendly staff, a lot of products in stock, good service and also they organize rides to integrate the miami bike community together. I bought my gravel bike here and couldn’t be happier what I have. also did the fitting with the hem and my performance has improved noticeable.

Kly Liu

My wife and I came to find more information about bikes. The staff there are amazing! They were very helpful, fitted us to the bikes, allowed us to ride around their parking lot and try out the bikes, xplained everything in detail about the different types of bikes and helmets. They event installed some of the accessories we purchased. Ravenna and Jose helped us with fitting, bike, helmet and accessories selection. Georgia the cashier was very kind and friendly. Will definitely recommend this place! Thank you for helping us find the perfect bikes!

Alex Lopez

Mack Cycle is simply the best. Extremely helpful service and staff that will make you feel like family the second you walk in. The staff is knowledgeable and will take their time to guide you to the best bike that suits you. Extending my gratitude to Rachel for being patient and helpful with the purchase of my first new bicycle, to Chris for taking the time to fit me on my new bike, and the staff in the back who built the bike so efficiently. They all went above and beyond, and the entire process was seamless and enjoyable. Thank you Mack Cycle!!

Patrick Carlson

Stopped at Mack a few times, most recently to stock up on a charity ride from Miami to Tallahassee. Team was super understanding of my high demands and extremely kind with their knowledge. Happy to represent their brand and message!

Jane Perez

No doubt, Mack cycle is where it’s at! I was iffy about starting my cycling journey and I met Jose R. who helped me understand why the bike I purchased was right for me. Jose was extremely patient, caring and helpful. I’m so very thankful for the whole staff! They are all very genuine, knowledgeable and very supportive. Thank you Mack Cycle 🙏🏼✨

fabiola pepe

Mack Cycle is by far one of the best cycling stores in South Florida. Not only are their staff tentative to your needs but knowledgeable. Just getting a sale is not something they go far they truly care about what your needs are and what your pockets can afford. The clothing line which I use as a cyclist is breathable which sometimes is hard and doesn't press against the skin. The shorts doesn't ride up and the padding is the best. I highly recommend them!

Dave Rosenstein

Bought a Gravel Bike for myself in NY, had the hardest time getting the next smaller size for my wife. Calling around could not find any until reached Jose at Mack Cycle early one Saturday morning. He hooked me up and got the order take care of. Great service, out riding a few days later.

Donna Chow Lin On-Seecharan

Went to Mack Cycle and we were attended to by Jenny. We had no plans to purchase a bike. My husband and I have been been considering getting me one for some time now. I had not rode a bike in over 40 years to medical issues etc. and Jenny gave us great advice and I felt extremely comfortable in giving the bike she recommended a try. She helped me feel safe and went right along with me and I did it. 😊. Jenny was the best and I highly recommend her.

Lauren Trevino

We were helped by Jose who was very knowledgeable and helpful! We came in knowing very little about the best bike for our needs. He patiently helped us pick out a great bike today and we will definitely be back for our future bike needs. They seem to have a great selection of bikes and accessories and were very busy! I would recommend them to a friend in a heartbeat for their knowledge and great customer service.

Armand Tesserot

I have purchased multiple bicycles here for my family. The staff is super pleasurable to deal with and extremely knowledgeable about their products. Ricardo and his team go above and beyond to make sure each and every customer experience is a great one. Highly recommend this bike shop if you are in South Florida.

Patricia Tepedino

I bought my Cannondale SuperSIX EVO at MackCycle 3 months ago. Last week I had to take it for service as the rear wheel axle was not going all the way thru after I took it off to put on trainer. Luis provided excellent service and was able to fix it in no time. He also took the time to explain to me what to do next time I had to take it off and put it back on to prevent issue from happening again. Kudos for expedited and friendly service.

Amionne Jean

I had an order at another retailer that was delayed for months and I was considering purchasing the same bike at Mack Cycle. Sandy was super accommodating and kept checking in with me while I negotiated with the other retailer. While I did not end up purchasing at Mack, I highly recommend it due to Sandy's exceptional customer service!

Mike Marquez

Mack Cycle has a great atmosphere and culture that is welcoming. The staff is amazing and have wealth of knowledge to help solve any of your cycling needs. No mater your need should it be your first bike, a new kit, nutrition, or accessories you can get it all under one roof.

Thomas Birk

Browsing on the internet looking for bike apparel (shorts and Jersey ) I found Mack cycles & fitness from Miami, witch turned out to be my luck, first because they have such a cool Tartan pattern bike shorts and a jersey to. I had a wonderful experience to do business with this guys, they were so helpful by arranging shipping to my residence In Denmark I’m blown away by the service and sure I can recommend Mack cycling & fitness, and especially Sandy have been so nice and interested in the Tour De France 🇫🇷 started in my home country, may you have a fantastic summer. Best Thomas

Matthew Oh

Sandy’s response was very quick and informative. There were few troubles because my billing / shipping address but she throughly helped me get bike I wanted. She is possibly the best sale associate or representative that I have encountered in my life. Thank you Sandy and enjoy your lunch

Johnny Perez

Hi Randy, Hi Sandy, 👋🏼 Shout out from El Paso Texas. Sandy made the shipping fast fun and easy. Made the bike of my dreams the bike in my drive way. …

Rebecca Shujman

I LOVE this store and everyone in it, especially Chris Pavón who has worked miracles on my road bike and now tri bike. He is honest, super efficient with his time, and always delivers beyond expectation. I can’t speak highly enough about him and the Mack Cycle team. They are truly THE BEST and can’t recommend them enough. I always look forward to my visits and feel like I walk out a millionaire every single time. Their service and HEART in all that they do is PRICELESS. 🙌🏼

Alex Paez

Mack Cycle is the best bicycle store in Miami! I got my Pinarello bike there after a great GURU Bike Fit with the best, Chris!. For any cycling clothing you have to go with Steph! She always has great recommendations and funny but also impressive is that she knew which helmet will fit my head shape. She’s just that great! Anything related to cycling you don’t need to go anywhere else than this great store that is family owned and they provide the best customer service. Everyone there is great and whenever I go there I feel like I’m part of the family :)

jody k

Online sales are awesome. Roy has OUTSTANDING customer service. He and his team went out of their way to fix a problem and send the item I was searching for. Wish I were closer to Miami, I would be a regular customer. Thanks again to the entire staff at Mack Cycle and Fitness

Trevor Sams

I went in for a bike fitting and had a great experience. Chris was professional, knowledgeable, and made every effort to get me the fit that I needed. I can finally ride my bike comfortably! I highly recommend getting a bike fit at Mack Cycle.

Genni Sasnett

So far, so good. I spoke with Sandy who was very courteous, knowledgeable, and helpful today. I ordered a bike to be shipped and she seemed to think of everything else that I would need to make it ready to go when it arrives. Thank you, Sandy!

Benjamin Parsons

i live outside of florida. i placed an online order for a new cannondale mountain bike. the bike arrived promptly but was defective from the factory. i called mack cycle and was immediately emailed a free fedex return label to send the bike back with or without packaging. a refund was issued to the original credit card the same day the bike was received at mack cycle. thanks for the great customer support. i feel comfortable ordering from mack cycle again.

michael murawski

Just wanted to say thanks! I was at the store on Saturday for packet pick up for the triathlon. While I was there, I bought about 10 Gu’s. Well, race morning, I got to the race and realized I forgot to bring not even one GU! I left them all at my hotel room. I went over to the Mack cycle tent and explained my predicament I also had no wallet….long story short, the young lady there said I recognize you from yesterday, you only need one?” She gave me a Gu which was all I needed to get me through the race! Thank you Mack Cycle! It’s things like that that keep customers coming back!

Mike K.

My review & rating is for my Guru Bike Fit that I received from Chris Pavon! First off, at the time (end of Nov. 2020) I didn't know a thing about TT Bikes other than I knew I needed one since I am getting into Triathlons. I did my fit with Chris before I bought the bike and so thankful I did. I was able to get the right bike for my size and switched out a couple of parts as need so I can be more successful on the bike! That included a new seat & let me tell you I've had the bike for almost 3 months now and don't own a pair of bib/bike shorts yet / ride with no padding & I feel ZERO pain when I ride (results may very) and it's either because I have buns of steel or Chris is a master in his craft or maybe both! I searched for bike fittings from 3 different bike shops in the area. I felt when I met Chris (before I paid for the fitting) he was very knowledgeable and that the fitting was going to be good. It was great experience overall once I came in to get fit. I also bought my bike at Mack Cycle and everything was squared away with it as needed! For shoes - they were able to order in some Wide shoes for me that are Amazing! It can be very hard to find wide cycling shoes from my experience so glad I was able to get that taken care of too! Felt like a one stop shop!

Beverly Summers

GREAT place to do business with - AAA ALL the WAY !!!! Our order of Specialized handlebar phat was packed by Mary S (don't eat TOO much - Huh? HA HA !!) Seriously, we want to wish you all HAPPY HOLIDAY'S this season !!!! Dannie & Beverly

gonzalo garcia

Sandy was great! She helped us out for our DC Firefighter’s Benevolent event. We re very grateful for her help and the staff on duty that day!

Jessica Niestzche

I first went into Mack at the beginning of the year for a Küat bike rack, little did I know that was just the beginning! After a particularly painful ride on my poorly-fitted Trek, I was recommended to go see Chris for a proper fitting. I had no idea what I was in for! Chris and the entire fitting process was just outstanding. He spent over two hours with me, answered all my random questions (I know very little about bicycle mechanics, parts-but have always been fascinated by bikes and love learning more about them), and masterfully worked through the entire fitting with the calmest and most inviting demeanor. We started out with the intention of retrofitting my current bike but after going through the entire process I realized I really wanted a new bike to take me into triathlon training and beyond! I left with a gorgeous Pinarello and have enjoyed every ride in comfort since. Now all my bike-related needs have been purchased at Mack and I’m met with a wonderful, inviting energy every single time. As a woman who is new to cycling and triathlon-I can’t thank the Mack team enough for creating a welcoming space!

Greg Arling

I used the chat feature on their website, and Sandy was very responsive and helpful. I had lots of questions since I hadn’t bought a bike in 25 years, and she answered every one of them!

Amy Wolff

Bikes and bike parts are scarce during Covid times. Mack Cycle and Fitness made it possible for me to buy a snazzy new bike (Cannondale Synapse in almost racing green). Sandy at Mack Cycle worked with me on the process and shipping. My only complaint is that the bike arrived in a different box and therefore didn't include some small parts (fender bridge and hardware). Mack is still working with me on getting them via Cannondale, months later. So nice!

Marisol Laínez

Ricardo and the Mack Cycle & Fitness team were very friendly, professional and offered a quick and hassle-free process for purchasing a bike. Ricardo was really nice and helpful, recommended what I needed, and offered great prices as well. Due to the Covid-19 situation, they even delivered the bike on the same day. I'm enjoying my rides very much and looking forward to an upgrade in the nearby future. I will definitely go with Mack Cycle & Fitness again!

MICHAEL ARMADOROS

This store is great! A lot of bikes to choose from and nice people to help you decide. Hi Georgia!!

Jay S

Sandy was very helpful, i'm in california and this place is in miami! Being able to chat with someone in a matter of minutes is the best feeling especially when trying to see where your items are. :)

LA Diaz

Mack Cycle is a South Florida institution! You'd be hard pressed to find a better, nicer more competent group of cycling aficionados. Mack Cycle has all the appeal of your small town friendly neighborhood bike shop, but with the inventory and sophisticated expertise of people who really know cycling. I purchased a Specialized road bike in December 2019 and a Quintana Roo triathlon bike just a few days ago. I love both of my bikes and I proudly invested my money in support of this A+ local business. Chris Pavon, fitter extraordinaire, is ridiculously talented (and such a nice guy). Don't even think of going anywhere else to shop for a bike or accessories (and I live in Broward)!

olga c

This was my first experience buying a bike at a shop. Tommy was so patient and helpful during the process especially during a difficult time with the virus. He was extremely professional and courteous. I would highly recommend purchasing a bike from Mack and Tommy. It was not only a great deal for a great bike but the experience was amazing. Thx Tommy!!

Catherine Shapiro

If you think you're riding a bike that fits you now, wait until you experience the Guru Bike Fit with Chris! My fit felt ok before, (because I didn't know any different) but woweeeeee...the difference is INCREDIBLE! First ride post Guru Fit, I immediately felt like my bike was an extension of my body. I'd always heard that this is how it's supposed to feel, but not until NOW do I truly get it! I feel I have much more power with less effort. My mph have already increased, and I'm dropping hitchhikers on A1A like hot potatoes! #winning The Guru system lets you experience the changes & adjustments on the spot, as Chris questions and tweaks the whole time. With new parts geared to fit MY body, I feel like I have a whole new, and better bike! Race season is almost here and I am RACE READY! Huge thanks to Chris for his expert fit skills and a most delicious Cafecito too! No matter how far you live, it's WORTH THE TRIP! :)

Syavash Farahmandi

I was riding my bike (purchased at Mack Cycle & Fitness) this morning in Key Biscayne and pinched my front tire around the sea aquarium. Fortunately for me, the Mack Cycle tent was setup for an event within walking distance. I walked over just to borrow a pump so I could maybe ride home or change my own tire. Then the Mack Cycle team welcomed me like I was part of their family, they were super friendly and kind. They even helped me out change my tire and made sure everything was perfect for me to continue my ride. My biggest surprise was that aside from their awesome service, they didn’t charge me a penny for being their customer!!! I am certain that their mentality of serving the community is a big reason of their success for many decades. I’m a very happy customer, recommend their products and services, and will always return to them for my cycling needs! Thank you Mack Cycle Team :)

James Hunt

Fantabulous shopping experience! Bike was available earlier than expected. A bit of a schlep from Hollywood, but worth the ride...

Juan Arbelaez

I want to thank mack cycle & fitness for their great service, on the mechanic and customer service departments. They have help me accomplished many fitness goals that I have. Looking forward to represent their brand in many competitions

Bruce Novich

Last week, I went into Mack Cycle with my wife to look for a bike. Jose Reyes met us at the door and listened to what we wanted in a bike- what kind of rider, riding surface, price point, etc.. From that point on he started teaching us about brands, features and value. Many choices in stock. Fast forward a couple of hours and we bought 2 bikes, perfectly adjusted for our sizes and perfectly suited to our riding. Highly recommend Mack Cycle and ask for Jose.

Natasha Ramjit

Our family had the most wonderful experience at Mack Cycle. Everyone there is so friendly and helpful; they even went the extra mile and helped install all the accessories we purchased for our bikes. They have an incredible selection and very knowledgeable staff. Georgia, in particular, was very patient and accommodating. She even gave our son a few riding lessons with his training wheels off! The environment at Mack Cycle is so warm and you immediately feel like family. This is the only place I’ll go for our biking needs!

Wendy Adams

We just bought bikes for our two daughters and the staff was so helpful, knowledgeable and friendly! Our girls were able to get exactly what they wanted and they are so happy with their new bikes. Georgia was wonderful and was able to teach our youngest how to ride a bike in two lessons! She is amazing!

Judi Zkiab

I wanted to take a moment and let everyone know how wonderful our service was today. Georgia & Jennifer were very professional, kind and patient with us as we asked questions and made our decision to purchase two bicycles. They both were a big part of our decision making. Jennifer is an excellent, patient salesperson. We asked a lot of questions & she was very knowledgeable. Georgia is a kind person who greeted us when we came in & offered us the option of having the bikes delivered, which was very helpful to us. Thank you ladies!

Andres Garmendia

I am going to Mack Cycle in my last 3 years to get all my biking gear, also they have an amazing mechanics shop, i only thrust mi bikes to Luis, he takes care of them. they have a bike fitting workshop to find the best geometry for your bike in order to get the maximun power output. This amazing bike shop is my go to place when i am looking for bike accesories, nutrition, clothes, tires. The staff is profesional and friendly, they can help you in all your needs, no matter if you are a pro or a begineer. Most of them are bilingual which is really important in florida.

Columbus on Fifth

Absolutely incredible, family-owned bike shop. Thank Jose R. for assisting me with the purchase of my first bicycle. The entire process was smooth and effortless. All the staff members of Mack work as a team and I was helped by many while at the store, which made the experience even better. The unity, friendliness, knowledge, and care of everyone is unmatched. Jose has gone above and beyond to ensure I'm safe as I ride, which is the most important thing. Highly recommend!

Austin Chapman

Y'all... I can't say enough about Mack Cycle and specifically Sandy's customer service. No only does this shop have a great online inventory and good financing options like Affirm, but Sandy went out of her way to help me find a very specific model/color I was looking for. I live in DC and when I reached out with questions about purchasing a bike online and getting it shopped, I received a prompt call AND email. Sandy even offered to reach out to my local shop to ensure they could receive and assemble the bike. I highly recommend working with the folks at Mack whether you are a local or living five states away.

Al Johnson

Great experience with Mack Cycle. Tommy was most helpful. Very fast shipping all the way to Michigan. Received bike in excellent condition.

Millie and Gabriel Alvarez

I have bought 2 bikes and a ton of accessories from Mack over the last 15 years. It’s been a while since I go in but they made me feel right at home. I bought my gravel bike elsewhere, so I was concerned I’d get the cold treatment you hear about other LBS’s… but wow was I totally wrong! I had to bring in the bike due to a mishap last night (rear derailleur snapped off). Manny grabbed my bike and took it to the back right away. Turned around to look at some bib shorts and boom! It was fixed. I was expecting to have to come back tomorrow to pick it up! The Mack team continues to wow. Huge thank you!

Alejandro Cardona

This is the best Bike Shop in South Florida. They gave me really good advices, and I recomend the GURU fit, it is like a medical appointment, they analyze your postures/setup and correct issues. Technical service was superfast and always on time. I recommend Noel in the sales department he is very technical guy who really knows about bike, and you know what he gave me a good discount. I got a beatifull BMC time machine!! off course my wife doesn't know how much I spent :)

Toni Goehmann

LOVE Mack Cycle Miami - Especially Conner Oursler - who single handedly helped me complete the 31 mile DCC training ride!!! And his talking me into a rental for race day. He is an amazing support to the team - positive and entirely motivating!! Thank you Conner! And a shout out to Ted for tuning my bike before I left - great people!

Jedi JPY

Hi Sandy... I wanted to thank you for the used bike I purchased and the help you provided! I just completed the assembly and took it for a spin and it is perfect in every way. I waxed the heck out of it and almost every tiny scratch came out...it really looks brand new. It is a rare day that ones expectations are exceeded and this bike has done so. My wife will be needing a new bike soon and I will not hesitate to purchase from you again. Being a business owner myself, I find that no one takes the time to say thank you when it really matters. So Thank you for your help!. 2012 Specialized Venge Pro

Oscar May

I worked with Sandy at Mack Cycle to purchase my new bike. She was excellent at helping me get all the information I asked for. She was very patient as it took me a few days to make the decision. Once I place the order, my bike was shipped and arrived in great condition. I finally got it out on the road this past weekend and I love it. Great experience.

dlee4093

I just purchased a high end mountain bike from Mack Cycle via eBay. Sandy was very helpful with sizing advice. When the bike arrived it was expertly packed and I easily assembled the bike and went for my first ride today. I’m very pleased. Even though Mack Cycle isn’t my LBS, they sold me a great bike for a great price and I’m very satisfied my purchase. Thank you Sandy and Mack Cycle and Fitness!

Laura Camacho

Tommy is a very knowledgeable sales person who helped me learn about road bikes and what is available for my budget and body needs. Chris did an outstanding overall fitting test to get me the bike that was just right for me. Rachel provided valuable information regarding which bike would support me best related to my back and neck issues. I don’t recall the two women who helped me find the right size and brand for a new helmet and who helped me with a couple of new outfits. The team at Mack Cycle are focused on customer service and do a great job for their customer. I have been shopping here for years and yesterday you all made me feel special. Thank you for helping me through all the details to purchase my new Roubaix road bike. Thank you Mack Cycle team! Keep up the great work!

Hunter

I had the best experience ever buying a bike from Mack Cycle. I purchased it just a couple of days before Christmas and Jenniffer and her Husband made sure I got the bike before Christmas, Christmas Eve actually. The bike was built and delivered and I don't live in Miami. They went above and beyond to say the least. I would also like to add that the conversation I had on the phone in deciding to purchase the bike was everything I needed to know to purchase this relatively expensive bike site unseen. Truly top notch advice and experience. I absolutely love the bike and am setting new PRs each time I hit the trail. Go visit them.

Gary McKenna

Phenomenal experience today with bike expert and Mack Cycle employee Jose Reyes. Drove over 3 hours to take advantage of their Sunday hours and couldn’t be more pleased. Jose is a highly knowledgeable employee who took the time to listen to what we were looking for in a pair of bikes and made the selection and purchase process a really enjoyable experience. My wife and I ended up with two perfectly fit bikes that match our riding style and comfort requirements. You will not be disappointed in Mack Cycle. Take the drive and ask for Jose! Customers for life Gary and Cindy

Stephanie Roble

I love going to Mack cycle because everyone in the shop is super helpful and attentive. I recently got a bike fitting with Chris Pavon and I couldn't be happier. He went above and beyond to take the time to make sure that the bike was fitting to my body all while cracking jokes and having good conversation. I know I am in good hands with Chris and the Mack cycle team when I hit the road. Thank you for all of your help!!

Kareem Braithwaite

Highly recommend shopping at mack cycle. The employees are extremely knowledgeable about cycling, from bikes to equipment they have you covered. My first bike purchase was a Giant brand road bike from mack cycle in 2016, and what stood out the most to me was how helpful Rachel the sales rep was. Oddly enough her enthusiasm and joy for cycling left such an impression my wife and i still remember her until this day and we havent spoken to her in nearly 5 years. Family friendly, and definitely looking out for your best interest and cycling experience.

Julio Quintero

Well this place is where you whether you're a beginner or a seasoned pro, and everything in between. When other LBS are out of stock mack cycle has a fantastic inventory. The costumer service is excellent starting with Sandra. Prices are fair and the mechanics are pros. Not mention they help sponsor Virginia key trails. So if you want to support the economy and small business at the same time this is place! Pass by you will not regret it.

Shannon Karner

I highly recommend Mack Cycle and Fitness bike shop in Miami. I called them in hopes of purchasing a hard-to-find Specialized flat bar gravel bike that was only available at a few bike shops across the country. Sandy from Mack Cycle was incredibly helpful and a real pleasure to work with. She navigated me through the entire process of purchasing my new bike from Mack Cycle and worked with me to have it shipped to my local bike shop so I could pick it up locally. Mack Cycle's payment process was also very simple, and I'm excited to say that my bike was shipped within hours of my purchase. During the COVID pandemic, it's been extremely difficult to find in-stock products due to supply chain issues so if you are in the market for a new bike and can't find what you need from your local shop, definitely look up Mack Cycle and Fitness - a shop that goes above and beyond to help you! Check them out - you won't be disappointed!

rebecca havenick

Mack Cycle is our favorite bike shop because of Georgia who not only is knowledgeable to help us when the kids outgrow their bikes throughout the years, but has been the best teacher at only 4 years old. We have grown to love bike riding because of how fabulous and helpful Georgia has been.

Caio Muharram

If you need a bike, accessories, fitting and even service go to Mack. Everyone there is super friendly and helpful. I went in to get my wife a bike and also to drop mine off for service, and it was a super pleasant experience. Chris helped us get my wife on the best bike for her given our budget and experience, and he took his time to explain all the components of the bike and why they were the best for her. He also fitted her and taught her all the bike basics before she got out on the road. Mike put together and serviced my bike as if it were never taken apart in the first place, and made the delivery and pickup process painless. Also thanks Sandy for helping us get all the accessories my wife needed to get up and running! Really appreciate all of you guys and I highly recommend Mack to anyone at any level looking to get on a bike.

Juan Alban

Yesterday (16Sep2021), I showed up 5 minutes before closing time , got in Rachel's mug (nicely), and said "Rachel, I need two spacers and a torque wrench." She helped me out as if they had just opened up for the day. Today, I showed up again at 10:05 a.m., probably before her coffee had kicked in, got in Rachel's mug again and asked "Rachel, you got two 160mm discs that ain't doing nothing." Same as yesterday, a smile and a can-do attitude. 3 minutes later, I had two discs that were taken off another bike that someone had upgraded. When I was paying for the discs, I remembered that the bolts on my old wheel were being stubborn, so I asked Rachel to help me out AGAIN. 2 minutes later, I had twelve beautiful bolts. Mack does a lot for cycling in general in our community, and every time I've gone there, they've always treated me great. I'm happy to support them. If anybody reading this has been treated great by Rachel, speak up in the form of a Google review. If enough of us sing Rachel's praises, her Mom will treat her to lunch at a place of Rachel's choosing, money's no object. All joking aside, thanks to Rachel and everyone at Mack, for everything they do for our wonderful sport.

Arlene Matz-de Armas

Georgia is the BEST bike riding instructor. In 2 lessons and NO falls, my daughter was up and riding joyfully. I regret not having had her teach my other two children and having had them endure all the unnecessary falls and frustration that they did. There is a better way. Ride with Georgia!

Tamila Nicholas

First time bike buyers!Jose was excellent ! He explained everything. He was very helpful and explained each bike, the maintenance, and Assisted us with the decision I would definitely refer friends and family MacK cycle and Jose!

Nilia Cartaya

Georgia is the best! She had our son riding without training wheels in minutes. After two short sessions he has all his biking fundamentals down.

Janette Giddings

Georgia at Mack cycle is the BEST. She also has the patience of a Saint. My 7 year old grandchild could not ride a bike and was scared to learn. We went to Georgia who with great patience and fortitude taught Leila to ride in 2 short sessions. I will recommend her to everyone! Thank you again Georgia. - she is now bike crazy !!!!

Don Bailey Flooring

Being in a local family business that has over 60 years in South Florida, I can truly appreciate the family atmosphere, 5-star experience and service I received from the Mack Cycle family. I highly recommend it for your fist bike or your 5th one like me. Go Canes!!! - Don Bailey Jr.

Tommie Patterson

Awesome shop to work with. I told them what kind of bike i was looking for and they recommended me a couple different choices. They let me know the pros and cons and when they got it in. The ordering process was super smooth and easy. They shipped it straight to my door quick. Also they're recommend bike was perfect for me too. I love it. Thanks again for my Monster Quad. Shootout to Sandy for taking care of me. I asked a lot of questions and she answered them all.

AD Nico

Rachel is incredibly helpful, knowledgeable, responsive, and thinks of everything! I was in a bind and not only did they have the particular random part I needed (front derailleur hangar) for the exact model but she arranged for an Uber to deliver immediately to where I was! Really saved the day, and my whole trip!

Erin Fox

Georgia is a rockstar as a two-wheeler teacher. She taught my 6 year old to ride a bike in 2 quick days. I highly recommend her coaching if you need some guidance on helping your children to ride a bike. Georgias awesome!!!

george wills

I have recently purchased bikes for myself and all my family and I only went in to have a puncture repaired. The service department is excellent, very busy but always prepared to take on emergencies. I also booked my previous bike in for a service and it came out running like new. I decided it was time to update my bike and bought myself a new electric hybrid bike and found the sales support to be excellent, very friendly, informative and helpful. The highest compliment I can give is that I would recommend this shop to anyone. Happy cycling.

Eddie Friedman

I’ve been road biking for close to 8 years and pretty much spent all my children’s college money there. After traveling the last few years and renting an inferior bike for lots of money, I finally decided to buy a travel case for my upcoming Utah trip. Here’s why I’m writing this review. I bought the case and brought my bike in for a lesson on how to properly pack it. LUIS, the best mechanic there(although you can’t go wrong with whoever services your bike) walked me through the disassembly and packing into the case. He then oversaw me as I rebuilt my bike(since I will eventually be on my own). The whole process took about an hour or so and he provided the service gratis with my case purchase. As stated, I’m a loyal customer of Mack Cycle and they’ve more than returned the loyalty as they always treat me right. Chris and Ricardo and the whole staff are great.

Lily Herrera

Mack Cycle is the best bicycle shop I have ever been too! The people who work there are amazing and super attentive. Just recently, I decided to get a bike fit because I was very uncomfortable on my newly purchased bike. Chris the bike fit guru was beyond amazing. He took the time to hear me out and understand what my pain points were. He provided insight as to why I was having so much pain and the modifications that were needed so that I can ride pain free. I wasn't aware how important a bike fit really is. Aside from the additional cost incurred to bring my bike to those modifications, which was worth every penny; hands down Chris was the best investment I made on my bike! Also Rachel was amazing, she took the time to explain and address any issues I had regarding the service being done the bike. I highly recommend the Mack Cycle Team for their attentiveness to meet customer satisfaction. They are definitely one of a kind. They made sure to deliver beyond my expectations and my experience with them was amazing. I now have my go to shop.

Cliff Smith

At Mack Cycle ready to take on the world. My son is happy, I'm happy, and the transaction was seamless. Now it's time to buy the wifey a bike. 👊😎 …

Carolina Pascual

We had a wonderful experience at Mack Cycle purchasing a bike for my daughter. Georgia also helped teach my daughter how to ride her bike. She was excellent and so patient with her. Her enthusiasm gave my daughter the confidence she needed to learn. I’m going to recommend her to my friends and will recommend Mack cycle also.

omar saleem

Sandy was the best!!!!! Awesome. Everyone at the shop was top notch. Great service, smiles, and warmth. I got the cannondale topstone6. Beauty of bike is only matched by the beauty of service at the shop….. special shout out to Sandy bc she made the process efficient and smooth. I drove from Orlando to the shop and all was ready and well organized Thanks, all

David Reyes

The best Pinarello bike shop in the USA! Mack's brilliantly delivered M's beautiful new Prince across the country!

Don Downard

In these days of not being able to find anything in stock, I found Mack had a Specialized bike I'd been looking for. But would I be able to buy it since Mack is 14 hours from me? The answer was yes and Sandy made it easy. The bike was in my garage only 2 days after completing the sale! Anthony had packaged it really well which was good to see since the last bike I had shipped (not from Mack) showed up with a broken derailleur. Good job Sandy, Anthony, and Mack Cycle!

Eliyah Abraham

I recently bought my third mountain bike with Mack Cycle and walk away with a smile from ear to ear. The first 2 were with other shops and didn't have the same buying experience like i did with Mack Cycle. I called and spoke with Jennifer told her about the bike i wanted. I went to see the bike on Thursday to make sure i was getting a sweet deal and badass bike. She was very helpful and informative on the bike and the different buying options i had. Thank god i was able to go the next day it was a smooth transaction with great customer service. Took the bike on Markham park and Virgina key trails and hasn't let me down great assembly by the Mack Cycle team. Overall great experience. Thank you.

Seth Price

I've used Mack Cycle and Fitness for years and it is the go to for any cycling, or triathlon needs. The team at Mack Cycle is professional, helpful, and very knowledgeable about everything cycling related. I wouldn't buy a bike anywhere else in Miami or South Florida and I definitely wouldn't take a bike for service anywhere else. Great work Mack Cycle!

jose Salvador

This past summer, my wife completed her first ever half century on a townie and since she intends to do it again next year, I thought I'd buy her a proper bike. So, I went to search for a hybrid bike since she doesn't like dropped bars or road bikes. My google search led me to Mack Cycle's website and a quick phone call got me connected with Noel. We received the Cannondale but much to my chagrin, my wife did not get on well with it so off it went...back to Mack. A few days later, I'm awaiting the shipment of the replacement bike thanks to Noel. Essentially, the whole experience could have been disastrous if it wasn't for Noel's patience and responsiveness. I'm not one who leaves reviews of any kind anywhere – I'm too busy for that but I've taken the time to leave one for Noel and the Mack team because their exemplary customer service needs to be mentioned – give credit where it's due. In this messy world we live in these days, this level of service is rare. Although we live in NJ and Mack is in Miami, they have won us over and earned our business. In some ways, it's a bit sad that my wife and I had to shop for a Cannondale all the way from Miami when our local Cannondale dealer is 2 blocks away. However, I refuse to spend my hard earned dollars at a place with nasty and condescending attitude amongst other things. I understand that no one is perfect and on occasion, a bad day can render people with a bad attitude but regrettably, you can't afford to have a bad day and treat your customers as such when you're running a business. The entire Mack team whom I've interacted with understands that age old business ethos. Thank you Noel, Ricardo, and team. Stay well. - Jose Mari Salvador Linden, New Jersey

Veronica Montoya

I bought my first Specialized bike from Mack Cycle about two years ago, and have been a customer with Mack Cycle since. They always provide amazing service, are very friendly, and help me always when I have any questions. I am very grateful for their knowledge and kindness.

Dalia Solomon

JLO (Jennifer) and Chris were amazing at Mack Cycle. I have been to many shops in Miami but nobody took the time like they did to explain everything to me and really make sure I purchased the right bike for my size. I’m so glad I listened to them and purchased the right road bike. I couldn’t be happier with my bike and at a great price. I have to say, they provided top notch service and are so professional but most importantly they are really knowledgeable. Amazing shop and even better people. The mechanics were so friendly and it was a pleasure purchasing here. This will be my go to bike shop in the future hands down!!!

Kaitlin Madigan

This place has some top-notch service! I'm training for an Ironman and the shifters on my bike went out. The local bike shop couldn't get them in stock and I was looking at replacing the cassette or just buying a new bike, which, with COVID inventory issues seemed like a nightmare. When I saw an XS Giant TCR Advanced on the Mack site I thought it was kismet. Plus, Mack would ship bikes which no one else does. I bought it and immediately sent an email to customer service to ask about expedited shipping since I needed a bike to train on like, yesterday. Roy in customer service texted me back on a Monday even though the store is closed Mondays and let me know that Mack doesn't expedite shipping but that my bike had already been pulled and packed and was ready to go the next day! Wow, that is fast! Plus, he called me the day of to let me know it was shipping and sent the tracking info. And he gave me props on my bike choice and he really knew his stuff. The bike arrived in two days and I was able to have it set up in time for the weekend long ride and never missed a workout! I've been back on the road and training again and it wouldn't have been possible without this place. Thank you so much and thank your excellent staff for saving me!

William Smith

Excellent support form the customer service staff. I ordered a new saddle for a new frame. The item has not yet arrived but I am following its journey from Miami to my home in the Netherlands via tracking information provided. Roy was just great to deal with via emails.

Greg Nevader

I ordered a bike online that was difficult to find in any bike shop in New England. The online chat (with Sandy) couldn't have been any better! Answered my messages immediately and was very helpful in getting the order processed. I was leery of making a big purchase like this online, but things went so smoothly, I wouldn't hesitate to order from Mack Cycle again! Kudos!

Andy Clark

Not only is Mack Cycle the best bike shop in Miami, but they also have the best staff. Georgia is extremely friendly, fun and always takes care of you. If you need anything she’s your go to team member.

Jose Felix Diaz

I love Mack Cycle. I have been coming here for years. Both of my sons learned how to ride a bike with Georgia, one of the longest tenured employees at the shop. Today, I came in for some parts and Georgia welcomed me with a smile (as always). She is a big part of what makes this place so special. Will continue to come back for many years to come.

QUISHOGFIT

Want to thank Sandy at Mack Cycle and Fitness for all the help with getting me my SE Monster quad. The customer service was great from start to end! Would def recommend to anyone looking to purchase a bicycle. I felt as important as any other customer with the quick responses and transaction.

Herman Wooten II

Georgia was my sales person and she was absolutely fantastic! I was looking for an SE Ripper and i had been looking all over the country and seemed like everyone was out of stock. They had the bike i wanted in stock, she texted me a picture of the bike while we were on the phone and emailed me the invoice in minutes! I ordered the bike at 3:15pm and the bike was shipped out by 4pm! She provided me with tracking and was absolutely amazing to work with! I am in New York and my bike will be here Tuesday! Excellent service! We love Georgia!

Tina C

I ordered a cycling jersey and socks online from Mack Cycle & Fitness. The prices were excellent, and the customer service was even better. I followed up my order with an email because I thought I had made a mistake. Roy responded right away and went beyond expectations to ensure that everything was right. The products arrived quickly, and I have been very satisfied. I absolutely would order from them again and also recommend them to others.

Joshua Garcia

Excellent customer service! I bought a new bike for my daughter and I couldn't be happier. 1st, the bike was a great deal, especially when they have been hard to come by during the COVID 19 pandemic. They were happy to answer all my questions on the phone and to make my life easy with the transaction. I needed adjustments to the bike and was helped out by Rachel. She was able to determine my issues, over the phone. She got me setup to bring the bike by, and the Mack Cycle team fixed it up in break-neck speed. This is why this place has been around for decades.

D T (DDknowsbest)

Jose made out shopping experience fun and easy. Thanks for your attention and excellence service. Plátano Power!

Rodolfo Paiz

THE best bike shop in Miami, and one of the best in all USA. Huge selection, good pricing, and (most importantly) the commitment to getting the customer what he/she needs, not just selling more stuff. They've often helped me save money by recommending a better product for my needs which was less expensive. And they can provide anything from the most entry-level products to world-class competition bikes and accessories.

Ari Teman

Every cyclist in Miami Beach told me to head to Mack's and I'm glad I did! Georgia and the entire team are so nice, the inventory is exceptional, and the service shop is fair and competent (which you cannot say for some other area shops). When my bike was having trouble they agreed to fix it even though I didn't buy it there and they had limited staff during COVID. They'll even pick up and drop off. Now I know why everyone passing me on the road is wearing a Mack's jersey! :)

T SMALL

today I visited mack cycle and was quickly acknowledged and greeted by Manny....who at the time was outside assisting another customer....he asked what type of bicycle was I looking for ..pointed me in the right direction and promised that he would be in to assist me once he was done.... Once inside I was greeted by another associate who was advised that Manny would be helping me...that associate was like ok .. I'll just get the ball rolling... Long story short...my visit today was a pleasant one. Mack cycle has my business

Ana Maria Cortes

Was looking to upgrade my road bike, Chris Pavon helped me all the way through, finding the right bike, the color I wanted and just what I needed. The customer service at Mack Cycle is TOP NOTCH. All the staff is very friendly. Great quality and gorgeous kits! If you are looking for a new bike or upgrade, this is the place. 👍🏼 Recommend 100% Definitely will be back.

Elena Lopez-Trigo

My sister was in desperate need of a new bike and Rachel came in for the rescue! She was super informative and provided us with fast and efficient service. She also thought of all the little things that every beginning cyclist needs to start on their future adventures. We contacted Mack Cycle and provided Rachel with all the info for size and my sister personal preferences. The bike was delivered in the afternoon, just in time to go on a quick ride around the neighborhood. The service was awesome and totally recommend this bike shop to everyone!

Karen Wacker

Jose Reyes helped me pick the right bike! Very nice. Knew just what I needed!

jeanne hill

Big thank you to Sandy for the excellent customer service from start to finish. Very informative and helpful in choosing the right bike for my husband. Followed up with quick shipping etc. We will definitely do business again as well as recommend to family and friends.

Alexandra Calinoff

We came here to get bikes for my 2 daughters. They have a big selection and are knowledgeable about bikes, unlike some other places I’ve been. We went home to think about which ones we wanted, and when we called them back to buy them it, they delivered them the same day. Would definitely go there again.

Gisela Mohring

Staff is always super friendly and knowledgeable. Georgia is a stand out as she helped my daughter learn how to ride a bike. If you have children who are reluctant ride, try ride with Georgia. She had my daughter riding within the first lesson and she was a pro after three lessons. Georgia motivates in a kind manner and is patient with kids. My daughter now enjoys her bike and neighborhood rides. Thank you, Georgia!

julian stephens

Very customer-friendly service. Mary Jane took care of me, listened to what I wanted & used her experience to match me w/ an XL mtn bike frame w/ 29 in tires. When I told her I was an active duty combat vet, she went the extra mile & ensured my experience was excellent. She even helped me find the right helmet, lights, upgraded seat & water bottle holder. The last 3 were installed. Totally what one would expect from a family-owned business since the ‘50s. Mary Jane’s daughters were even working with her that day. Huge selection that has ability to accommodate almost anyone. Highly recommend them to military or anyone needing a quality bike matched w/quality service.

Diana Elian-Vazquez

I just had my son take a Biking lesson with Georgia. She was great!!! She had him driving without training wheels in the first 15 minutes. I would recommend her to anyone looking for a little extra help.

Tim Miller

Mack Cycle is terrific! I had a truly wonderful and easy online purchase transaction with them tonight. Sandy helped me purchase a new high end Cannondale bike after I reached out after hours with a few questions. Excellent customer service, very professional, very friendly, and pleasantly easy! Highly recommend.

Palma & Coco

After many failed attempts of teaching our super cautious son to ride bike we hired Georgia. She was super patient and kind during his lessons and did a great job of teaching him to ride. It’s incredible how quickly she teaches kids to ride! Highly recommend!

Madison Rodenstine

I knew nothing about bikes, and honesty i still don't know much about them, but these people are geniuses. From the bike guru fit with Chris (fit before you buy!), to the help in the bike shop, to Noel & Jennifer always ready to help, and the love pouring out from Sandy and Rachel - I could not have landed in the more perfect spot to find my cycling family. Each person is helpful and thoughtful in thinking through what you need or may want. I am so grateful for this place and it happens to be a place i visit every weekend because, why not?

P Goins

I looked for months for this certain Cannondale Bicycle. I found the Mack Cycle & Fitness had 1 of the last few in the country. I was very nervous about shipping this large purchase across country to Colorado. I placed an on line order on Sunday 3/28. Sandy emailed me Tuesday morning to let me know the bicycle was MIA, she told me they had the unisex version in medium size. A medium is the same as a woman’s large, Sandy sent me pictures her standing over the bike. Being about the same height, I was able to see it would be the right size. Sandy was very helpful keeping me informed as the order was processed. I received my bicycle this morning (4/5), I am so excited to take it over to our local bike shop for assembly. Thank you Sandy!

Mariel M

Fantastic shop - was extremely helpful in talking me through various options, worked with me to find the right bike, and their communication was superb. Probably the easiest time I have ever had buying and shipping a bike. Would go back to them again and again! They work with awesome causes and are passionate about bikes! Highly recommend - ask for Sandy or Rachel!

Sean Laughlin

Ordered a Cannondale Topstone all the way from Virginia. The customer service experience was amazing. In particular, Roy helped me every step of the way, laid eyes on the bike to make sure it was actually in stock before shipping, and went above and beyond with his emails and expediting getting the bike shipped to me. I will be giving Mack’s more of my business and hope to swing by there the next time I’m in Miami!

Julia M

What an excellent experience interacting with the professionals at Mack Cycle! I ordered a beautiful Cannondale Synapse Carbon Disc Ultegra Di2 online yesterday afternoon, and within a couple hours, received communication from Sandy at the shop, who asked me when I would like to get the bike, and said the bike should be ready within 24 hours. By the following morning, the bike was ready. Logan assembled the bike with Sandy coordinating with me to see if I needed anything else -- helmet, lights, bottle racks, etc., which I did not need since I was just upgrading my bike, but I appreciate the consideration and high level of customer service. The team showed me how the electronic shifters work and how to charge the Shimano Di2. The bike is stunning and flawless. Care and attention to detail was obvious in the assembly process. Pickup at the store was very fast, smooth, efficient and it was clear Mack Cycle takes customer and employee safety seriously, with controlled access and requiring use of hand sanitizer upon entry to the store. They truly stand out with quality and customer service over other bike shops in the area by far. I highly recommend Mack Cycle to any cyclist!

Jose Aguayo

Mack Cycle + Riding with Georgia are an awesome combination ! Mack Cycle staff is awesome and extremely helpful. Been going to them for years. And this past weekend Riding with Georgia taught my 8 year old son how to ride ! Patient and dedicated , Georgia is an awesome teacher. His smile said it all! Thank you!

Carlos Delgado

Hello Mack Cycle, since yesterday I was considering buying my second Cannondale bicycle from you. My first experience was about 30 days ago. I bought a 2020 Trail 8, and it is a great bike. I haven't bought a bicycle for almost 20 years!. I was treated very well by other employees. But Noel hit it off from the very beginning. I decided for a 2020 Trail 7. It is even more complete than Trail 8. Noel made my decision easy and simple. Whoever reads my review, I tell you, none of the other bike shops I spoke to, really made me feel at ease like Mack Cycle can. Try them. Carlos Delgado

Stephanie Diaz

Georgia is the Bicycle Whisperer! I was recommended to Georgia by two different friends whose children learned how to ride bike with her. Within the first 5 minutes my son was already riding bike independently. We did two 40 minute classes, on the first day they focused on pedaling, balance, and using the hand brake. On day 2 they focused on turning & using the pedal brake. My son is now able to ride independently and confidently. I cannot recommend Georgia enough! Parents, save yourself the frustration of trying to teach your child yourself, it’s not worth the tears!

Sam Pietrofeso

Purchased a previously rented 2017 Cannondale Slice from Mack Cycle - had a few presale conversations with Sandy about the bike and the shipping since we live in the San Diego area and the bike would need to be shipped across the country. Sandy answered all of my questions honestly and straightforward and we made the purchase. The bike arrived in perfect condition with the most professional bicycle packing we have seen. Parts labeled in boxes, straps and foam protection everywhere - IMO this packing beats original shipping standards - thanks again for all of your help! You can bet when we get to Miami - we will be stopping in.

EracerBX

Just had the best experience with Mack Cycles, needed two tires with inner tubes. Went to several other bike shops in the south Miami vicinity. They either had a ridiculous wait time to work on the bike, or there selection was minimal. I had lost all hope, until I tried this bike shop. Not only did they have a great selection, the turn around to install the tires was insane. Glad I found them.

Carlos Mendez

We just came to the store browsing around for a bike and we were lucky to run into Jose Reyes, I never write reviews but I asked him for his card because he is outstanding! He took the time to explain everything so thoroughly and patiently answered all our questions. He is a very good employee I hope he is appreciated!

ryan dana

I just bought my first bike, a Cannondale supersix evo and the staff at Mack Cycle made me feel confident and even more excited to get into the cycling community. Jose was the man! Answered all my questions and informed me on things I was not even aware to ask. Jose and Mary helped fit me with gear for my ride so I’m feeling more comfortable heading out on my first ride. Definitely will be back for future fittings and purchases.

Brock Emerson

This is a review for all of your out there that are not hard core bike people. I am a novice in the world of bikes. After calling a few local bike shops and being treated like a peon for not being, "in the know," a friend of mine helped me pick out a bike for my wife's 40th. We ordered it from another bike shop and it was all going work out. Sadly, the next day we got and email that they didn't actually have the bike. At this point, I found Mack online. I called the shop and talked to Ricard. He as polite, helpful, and most importantly went the extra mile to make sure the bike shipped that night and my wife would have it on her birthday. This is an amazing company and working with them made my day better. The rest of the bike shops out there could learn from Mack Cycle.

Didier Dewaele

I was interested in a new left over bike. I spoke with the owner Sandy, to come up with a price. She was very helpful and professional. The store was closed because of C-19, so we set up a time to pickup the bike. Met with Ricardo in the parking lot. The bike was ready (I ask them to do the tubeless work), he set the seat to my size and install the new pedals that I brought with me. This was a seamless transaction and was worth the 2 hours drive from my house. I definitely will get my next bike there.

Amy Shapiro

Georgia saved the day!!! We have been trying to teach our 6 year old how to ride a two-wheeler for a very long time. Within minutes of her first lesson with Georgia, our daughter felt confident enough to pedal without anyone holding on!! After the second lesson, our daughter is riding without assistance!! Thank you Georgia for your patience and persistence!! ❤️

Dawn Krop

Georgia promises she can teach anyone to ride a bike. She had my 5 year old grandson riding his new bike within 30 minutes! Great service and support!

Kenneth McKenzie Jr.

This was my first road bike purchase and I wouldn’t have wanted to make it anywhere else but at Mack Cycle and Fitness! The attention that was given, not just by one person, but everyone in the store was 2nd to none. Even to helping me attach my bike rack to the car after the store was closed, is how above and beyond they went after my purchase. The owners and staff are awesome and since being there I feel apart of the family. If you are looking to purchase anything related to cycling, I recommend Mack Cycle and Fitness as the go to spot. Thanks again, and I will definitely be back soon!

GrisMar Abelairas-Cabrera

Georgia taught our son to ride his bike without his training wheels in 2 one hour sessions. She’s kind and makes it easy for the rider. We are so happy and recommend her. Thank you Georgia!

Patricia Luksich

Mack Cycle is amazing. I bought my bike here a few years back, and have been coming in for parts/tune ups ever since. The staff is super friendly and helpful, and everyone makes you feel warm and welcome. They are a staple in the Miami bike scene. Highly highly recommend!

Lourdes Rowan

My Daughter Rowan just finished her two day bike lesson with GEORGIA!!!! she is a magnificent instructor that really knows how to teach. Georgia is patient, loving and teaches with extraordinary JOY. My daughter was fearful at the beginning and Georgia turned all tha around by making her feel confident and most of all she had a great time! Happy to say Rowan is RIDING A BIKE :)))))) Grateful mom!

Seth Greenberg

Buying something relatively expensive and from a distance (I don’t live live in Florida) without being able to try things on or test ride can lead to a host of anxiety and cold feet. My experience with Sandy could not have been more pleasant and smooth. She never once tried to upsell me on products I didn’t need. She patiently described the pros and cons of different items. And most importantly, she was highly communicative and consistently made an effort to put together a bundle that best met my unique needs. I don’t live anywhere near Florida but I will unequivocally encourage friends to consider buying from Mack Cycle and Fitness as they make buying painless and go the extra effort to put their customers at ease. Can’t wait to see my new bike! Thanks so much, Sandy!

Matias A. Ferradas

I visited Mack Cycle to find my first bike based on a personal recommendation. I was thoroughly impressed by Mack’s selection and quantity of inventory. From a customer service standpoint, Noel was a wonderful help - he answered all the questions I had, understood my budget and my needs, and made sure I found the right bike and most importantly, the right fit! He was excellent to work with and helped me leave happy and ready to ride. Thanks Noel and Mack for my gear!

Joel Blumenthal

I want to share my awesome experience in buying my new Electra Beach Cruiser from Jennifer at Mack Cycle. Jennifer was terrific sharing photos of the different bikes available since we’re all staying at home these days. Within an hour of me purchasing the bike...Jennifer arrived at our home to deliver my new bike...wow...what outstanding customer service! Thank you Jennifer and Mack Cycle! Stay safe and healthy...

Joseph Fasi

I went to the shop where I was given a time slot for a bike fitting on a very busy day. Chris Pavon is the consumate professional. I came in apprehensive as to whether I could be fitted to the bike and if I would be given the "straight story" on the fitting. Note that Mack would not be making a dime off fitting me because the bike belonged to a friend who is selling it to me. This was completely customer service driven. I knew I was in good hands with Chris. He assured me that the bike was the right fit (another bike shop told me differently) and explained and showed me why the bike was a fit. With that information I was able to purchase an excellent bike and Mack made a customer for life. At NO time did I feel any pressure to buy one of their bikes, equipment, gear, etc. This was service from a person and a bike shop that loves what I do...bikes.

Kishore Bopardikar

I have been looking for a Pinarello Prince 57.5cm bike for a few weeks now and most stores don't have it in stock. I found on Mack Cycle's website that they had it. I called the store, Sandy picked up and sorted my order out in just a few minutes. I emailed later for a tracking number and size verification and she replied back right away. Very efficient and responsive service. Thanks Sandy.

Jaime Vega

Thank you so much Rachel for the amazing customer service experience you provided during my first mountain bike purchase. Your commitment to excellence is why I will continue to shop local. I’m grateful for your expert advice and look forward to seeing you at Mack Cycle for all my family’s cycling needs. Wishing you guys continued success and God bless. 🙏🏼

Zara Ley

I am SO glad to have found Mack Cycle as I was searching for a bike. Service was prompt with responses and spotting any trouble during the ordeal process. Roy Lazarus checked in promptly and help me address any issues and got my new ride out fast. For being across the country, it came by the next week. I only wish I could stop by and visit the store. I searched a lot of shops and they had the best choices and unbeatable prices. I will definitely shop there again!

Roga Studios

I have purchased several bikes and services at this location and totally recommend it. Their friendly staff is always ready to help you since the minute you walk in to the store. My experience was wonderful, as i walk in, was welcome by Georgia, always smiling and ready to direct you to the best person to help you, there was how I met Ana and Efrain, my sales reps, both of them experts at their department and very knowledgeable of the product, and patience, last but not least Sandy is always making sure your experience is a very unique one and is pending of every single detail. Once again, a very pleasant experience and will totally recommend this store for all your bike needs. Keep up the great job guys.

Lucy Norwood

This business is an institution. I got my first bike here and my husband did as well. It’s only logical our son would get his first bike here too! They make it easy to get the best bike for you. Thank you for making it all so easy. Ricardo is knowledgeable and kind.

Robert Millard

I was searching for a Cannondale Supersix Evo and Mack Cycle and Fitness came through. Friendly, helpful and prompt to respond to my questions, they were absolutely top notch in every way! When I wasn't sure about the status of my order, Sandy replied to me almost immediately to let me know the bike was on the way. A five-star bike shop without question. I purchased a second Evo from Mack Cycle -- foolishly sold my other one -- and Sandy was my go-to woman on the ground. Walked me through the pricing. Asssured me of the availability of the color and size and kept me informed about great services available to me. I love my LBS here in NC, but Mack Cycle -- and Sandy in particular -- she is the greatest for customer service and caring. 11 out of 10. Like the amplifier in Spinal Tap.

Mark Mendoza

I was in the market to purchase decent mountain bike and I am glad that i was referred to this business. Chris called me and was able to answer all my questions regarding the bike that i wanted and presented me with several options. I ended up purchasing a Specialized RockHopper and he had it delivered to me the same day!! I am extremely pleased with the service and attention that they have provided. I will definitely buy from them again and confidently recommend them to anybody!

Ellen Hart

I traveled from Denver to Florida for the MiamiMan triathlon. But my bike wouldn’t work the day before the race. So I went into Mack Cycles without a lot of time or optimism to see if it could be fixed. They were amazing. Logan fixed my bike and Mary Jane made me feel welcome and happy. I loved the store, the people, the service, and the huge selection of great merchandise. So grateful!!

Christopher Bob

I have purchased a few bikes from Mack Cycle. My recent was a Fat Tire Trike. I had some warranty repairs and also wanted to make some upgrades to it. Luis was my contact at the store and I could not recommend him higher. Extremely professional, he went above and beyond finding me exactly what I needed for my trike! If you ever need the best service ask for Luis!

Piwi Playzz

Ride with Georgia! The exact words I would use with anyone asking about bike riding lessons for kids. Georgia was great !! My 10 year old son was riding within minutes, he was peddling all by himself, definitely a proud Dad. I have incredible videos showing what a great teacher Georgia is. Ride with Georgia at Mack Cycle, pass the word, if you want your child to ride in no time then call Georgia !

Priscilla Lopez

Outstanding service and advise!! Rachel was terrific and put me and my husband on the perfect bikes! The store had a great selection of bikes and accessories and even on a busy Saturday morning the staff was polite, attentive and answered all my questions. I’ve found my bike store!

Judy Gonzales

I've been going to Mack Cycle for years. My whole family has bought bikes and gear there for years in addition to using the service department. Georgia has helped us many times always greeting us with a smile and professional courtesy!

Bert Arre

This is the best bike shop in Miami! The whole team is top notch and it’s one of the main reasons I keep going back. They always have all the right stuff in stock. Getting fitted by Chris a must! He rocks! Incredibly knowledgeable and definitely makes buying any bike so much better.

David Somers

Mack Cycle and Fitness was fantastic to work with! We bought three bikes from them and they were shipped out promptly and packaged professionally. Sandy and team were wonderful and even though I live in Colorado I’ll be buying from them again!

Miranda Lemus

I purchased 2 bikes from Mack Cycle and Ricardo was excellent. First one was a quick delivery. The second one I wanted something very specific. Model, size, brand and carbón of course. We went back and forth online as he looked for options and sent me pictures. He was very willing to help me out with all the requirements. Needless to say we started the text exchange at noon and the bike was delivered to me by 4pm. We love both bikes and service was excellent! Thx again Ricardo and Mack Cycle!! Oh! Got a voucher for my friend for when they open back up to the public and that was a quick transaction too!

Michael Breen

This place is the best. I flew with my bike for The Smart Ride and learned bolts were missing at the last minute. Ricardo took care of me and had the missing bolts for my bike plus he took time to fit it according to my specs. I love this bike shop and want one in Austin, Texas. Thank you. I am so grateful to Mack Cycle. If you are a cyclist in Miami do yourself a favor and go to this shop.

Andrew Gayle

I had a great experience here with Sandra from Mack Cycle. I saw a post for a reconditioned Cannondale Caad8 online and as it looked to be in great shape, I inquired about it and was told that it was available immediately. I drove to their easy to find location and found that all precautions are being taken seriously pertaining to hand sanitizing and wearing of masks also. The folks out front had a warm welcome even though I got there close to closing time and Sandra was a pleasure to talk with. The bike was indeed in excellent reconditioned shape and in addition to my purchase, she included water bottles and an extra inner tube, which I didn't expect! Based on the customer service first and then the variety of bikes I saw in the shop, I couldn't be more pleased with the whole experience and I highly recommend you check out their Bike Shop if you're in the market for a great bike. Also based on my bike condition their service department I'd wager is top notch!

R B

I am new to road biking and bought a trade-in bike from Mack. Sandy did everything to make me feel comfortable during a very busy Saturday before the holidays. She took the time to make sure I had everything I needed to ride safely and comfortably the next day from bibs to shoes to a repair kit. She gave a lot of tips and tricks to make sure I was ready for the world of road biking. She also made sure the bike was in perfect working order and I knew how to properly operate.This personal touch and amazing customer service convinced me that the long drive I had wasn't that bad and when I'm ready to upgrade, I'll be back to Mack.

Jose Raposo

Georgia is amazing!! Great service and extremely Knowledgeable and helped me purchase two bikes for my kids. She also taught them how to ride!!

Olivia Schlapfer Colmer

BEST bike shop in South Florida. From quality of bikes and everything beyond, to service, friendliness, and expertise in the bike world, this is the place to go. I didn't know much about cycling, and Chris Pavon helped me step by step through the process, including a professional bike fit, to getting me out the door with everything I needed to know and have, including some confidence..it was just what I needed to start my cycling journey which has been nothing but wonderful so far.

Pamela DiGiacomo

I looked everywhere for a specific bike without any luck until I called Mack Cycle. They had the exact bike I was looking for and Jennifer and Georgia made purchasing it so easy, they are an absolute pleasure! Georgia delivered the bike to my granddaughters house on the morning of her birthday so she would be surprised when she woke up. I am a Mack Cycle customer forever. Thank you Jennifer and Georgia!

B B

Excellent shop to deal with. I asked about a particular SE bike and lo and behold they had it. It was the easiest transaction ever and I live out of state. I will definitely buy from them again! Great communication and fast shipping. Good looking out Mack Cycle!!!

Benny Dominguez

I was very fortunate to call in and get connected with Tommy. He was very courteous and patient, the entire transaction was done by phone and via text from his personal cell. I bought 2 bikes and got them delivered to my home the same day! Mack Cycle is very lucky to have Tommy as an employee. Thanks again for all your help!

Kourosh Malekan

Few places leave me a good impression and Mack cycle and fitness is one of them. I flew twice from NY to get a System Six Cannondale and Scalpel The first time it was the bike but after meeting the wonderful people like Jennifer and Riccardo who helped me feel right at home I know why they are so successful. Thanks to Chris and Tommy for who went above and beyond on my purchase of second bike and Georgia this place is on my visiting agenda every time I’m in Miami.

George Soto

Best bike shop around! For many years I’ve taken my personal and work bikes to them and received nothing but excellent service. Ricardo Rix is my main point of contact for everything from purchasing bikes to servicing them & even ordering accessories; ask for him and prepare for the best customer service around. The entire staff is friendly & knowledgeable too; especially their service techs - just awesome! Their tune ups leave our bikes feeling better than new. I look forward being a customer for many more years. Thanks again

sergio norena

I am very pleased with their service. They provided great advice and information on different options. Chris was very diligent and I got my new bike (Sirrus Expert Carbon) delivered at home within 3 hours! Exceeded my expectations. I will definitely do business with Mack Cycle and Fitness again

Isabella Digiglio

So I haven’t owned a bike in over 10 years & during crazy times like these, buying a bicycle was the last thing I would’ve imagined doing. Rachel made this entire experience so easy & I am so excited to be receiving my fully equipped bike! She sent me pictures & made me feel so comfortable during the entire purchase. I almost felt like I was in the physical store. If you need a bike, this is the place to go/call!! Can’t wait to receive it :)

Helga Marzouca

I recently bought my 'first' bicycle. This was a special purchase as all I had before was second hand and not necessarily what suited me. JLo was really patient and offered to communicate via whatsapp which made it extremely convenient. It was refreshing that she took the time even though it was not a particularly expensive item. She followed up until the item was delivered. Great work JLo! I now have my first NEW bike and the fact that there were no glitches made the experience even better.

Mark Michael

I had the pleasure of dealing with Sandy on my most recent bike purchase. Let me just state how nervous I was spending a lot of money on the internet. But after a few conversations with Sandy and a little research on my own of Mack Cycle I was convinced I was going to be ok! Sandy was very responsive and extremely nice during the buying process. I am a Trek bike rider through and through however I just couldn’t find the Madone in a 62 without paying an arm and a leg. That’s when I came across the cannondale system six on eBay through Mack Cycle. Three days after I have my convos with Sandy I made the purchase on a Thursday and the bike was delivered on Monday. When I received the box it was professionally packed and cared for before sending it on its way. Made the installation on my end extremely easy. I wish I was closer so I can thank them in person however I hope they appreciated my gratitude towards making a stressful process easy through this review. Thank you again to Sandy and the team at Mack Cycle!

Jorge Ramirez

I have been going to Mack Cycle for years. It is a very well organized business. It is not by chance that this happens. Everytime I visit the shop I see the level of customer care they strive to provide. They have fair prices, great deals and will service your bike fast and efficiently. Thank you Mack Cycle for always taking care of my bike needs. Thank you for also repairing my tubeless mountain bike tires today on such short notice! Thanks to you I will be on the trail tomorrow!

Alina Palenzuela

Excellent! I would like to thank all the staff at Mack Cycle who helped get my custom mountain bike built in time for my trip. They were able to source all of my hand-picked components without any problems. I would especially like to thank Rachel, Mary, Noel and Chris, the bike tech. Chris did a phenomenal job setting up my mountain bike, and the bike stood up to a weeks worth of riding black diamond downhill trails. I will definitely be contacting Mack Cycles for my next bike build.

antoine st paul

I bought my first Mountain Bike from Mach Cycles in 1997 and 2 more after that. All from Mack Cycles. Fast forward i went in looking for another mountain bike and was greeted with courtesy and professionalism. I picked out a bike and tested several others. I was fitted and the staff was savy on their product detail. I have to say i could not ask for better service, knowledge or courtesy from anyone. I would like to add that if your concerned about the virus I promise they have you covered. the minute you walk in the staff will watch you sanitize and make sure your wearing your mask properly, you will see the store employee sanitize behind you before helping. I couldnt have a a better more enjoyable experience. Thank you Team Mack!

US Parking

Had the pleasure of visiting the store. What an incredible variety of bicycles and accessories. Sandra helped me and walk me throughout the entire store; Very hard to find Such an Amazing service in Miami! She was vey patient as I had no clue on what exactly my son wanted, and it was supposed to be a surprise! As a business owner, it is so hard to find such a kind service, you guys are very lucky! She helped me finding the right gear, and now it will be a good Christmas for my triathlete son! Thank you Sandra and the entire Mack Cycle team. Happy holidays

Bill Athineos

Went to get a quick brake repair. The man inside was helpful said it was a quick fix and asked me to go around back and he'd send someone to fix the brakes, would take less that 2 minutes. When I went to the back a lady looked at me sideways saying I needed to make an appointment online and the first opening was in 4 days, AND that they only worked on bicycles that were bought from Mack. That was it for me, never shopping here again. Thanks for nothing. I own a retail sports shop and would never say that to any customer. You guys need to get it together!

Diego Flaquer

Great Service always feel like home when you walk into Mack Cycle! Jose reyes did an amazing job helping me with my purchase and we talking riding etc.. enjoyable experience!

Chris A

I had nothing but a great experience with Mack Cycle and Fitness, especially working with Sandy. Mack Cycle's had a bike that I had been searching around the U.S. for quite a while and they gave me a great deal on the bike! In addition, Sandy made the buying the process super easy as I live in California and was not able to see the bike in person. She sent pictures, gave me a detailed description of the bike, and when it came time to buy it, was very quick and shipped the bike within a couple of day of sending money. The bike arrived in great condition, was packaged super well, and I am now enjoying my Charge Grater bike around San Francisco. Thank you Sandy and the Mack team for a great experience!

S. Bueno

I love Mack Cycle. They have best bikes, best prices and best customer service. Jennifer is very professional, knowledgeable and kind. She helped me find the perfect bike for me and my children. I highly recommend this store to every one!!!

jonathan solanilla

Recently purchased a Bike and took Advantage of their incredible end of the year Sale(socks and gloves very affordable). I highly recommend the store specially for their Amazing staff. SANDRA help me find the right gifts, and was very kind and customer service oriented. How lucky you guys are to have her on your team! Kudos and happy 2019

Matt R

I bought a pair of MTB shoes through Mack’s eBay store and they shipped promptly. Unfortunately, the threaded “cleat nut” inserts were missing from the box so we couldn’t attach my son’s cleats to his new shoes. I reached out to Mack’s for help and Sandy responded immediately, offering up some options. I chose to have her send a set of the cleat nuts to me and she shipped them out lightning-quick. Sandy’s super friendly communication and after-sale service set Mack’s apart from many other vendors I’ve dealt with. Thanks!

Madu LB

Georgia taught my 6yr old boy how to ride in 2 sessions. He loves her so much he wants to keep going back to her. She is amazing!

Misty

Mack Cycle was wonderful. We worked with both Chris & Sandy who were friendly & accommodating. They were knowledgeable & professional. It was definitely worth the ride from Broward. I would highly recommend them.

Andrew Holzman

This is possibly the best overall business in all of Miami. Clearly it’s easily the best bike shop in town and there isn’t a close competitor. The reason? It’s a family business that’s been around for many years and the people that work there honestly care but what they do. They go the extra mile to help you and steer you in the right direction. They also do this with a smile and a friendly demeanor, which I might say is a little rare these days. You enjoy shopping there! Specifically I will say that the owner Mary Jane is the guru and the engine that makes it go. Super nice and helpful. Her daughters, Rachel and a smiley wonderful lady whose name escapes me at this moment are both so fantastic. Real service pros and they know so much. Chris runs a computerized bike fit station. It is one of a kind and it helped me get my proper positioning and will be helpful for years to come. He is great. Georgia runs the cash register and phones and she’s been around there for 25 years! She smiles and makes you feel good. Same for Jenny who sold me some nice shoes and was happy and helpful. Overall this deserves more than 5 stars. I’ve been using them for years and I am thankful that they are there for me. They also run charity Tri and cycling events all over the place if you want to do something special with them. Great work Mack Cycle!

nessa oscar

I had a great experience at the DCC XII Training Ride by Dolphin Challenge Cancer & Mack Cycle and Fitness. Had a lot of fun 🤩 but really want to thank Georgia for her support. She is an awesome person, who really cares about people. I wouldn’t have made it thru without her. Keep doing what you do Georgia. The world would be a better place with more people like you!!

James Gergora

Got to give it to Sandra found a bike on offer up was an amazing shape and just the right bike I have been looking for for months. she showed me everything that I needed to know about the back showed me some great bike light that I couldn’t say no too even had her guys double check the bike and set it up for me. Definitely Coming back for sure

B B

Sandy, you're the best! Totally positive experience with Mack Cycle and their online Ebay store. Everything went perfectly from the moment I pressed the BUY IT NOW button. Shipping was confirmed within 2 hours and I began tracking my bike from Florida to California. Bike arrived in six days, professionally packed and it perfect condition. Thank You, I"ll be back!

Louise Mcalpin

I just had a wonderful experience purchasing a new bike at Mack’s. Luis and Jennifer were both so helpful working with me over the phone and text to find the right bike for me. Given the inability to shop in person they sent me various options via text and walked me thru the pros and cons of each. I ultimately purchased a beautiful Quintana Roo tri bike that I am very happy with. Would recommend this shop and these two who assisted me.

Eduardo Meza

The Best Father’s Day present is not a good bike… is seeing your son riding on his own after spending some quality time with Georgia!!!! Ride with Georgia is The best!! !!!!! Georgia; you put a smile on my son that will keep us coming back to our local cycling community!!! Thanks !!!

Tiago Laphitzondo

I am a newbie trying to get into cycling. I looked for a big bike 61cm (I am 6’5”) in three other places and they didnt have any. One store told me I had to wait a few months to a year before he had any inventory. I sent mack cycle an email and within 2 hours they replied saying they had one in stock. I went there and it was bicycle heaven, Rachael greet me and baby stepped me the entire way. Probably spent 45 minutes with her figuring out shoes, clips, pedals, helmet, shorts, lights, you name it. I highly recommend it, its family owned and you can feel it. Very warm and friendly. If you can.... go with Rachael, youre welcome.

Nicolas Moya Sosa

I went to the store 3-4 times while doing the process to purchase my new tri bike, fitting, etc. I can’t even explain how good I’ve been treated each time, like if I was an old friend/costumer. Here I found the kind of costumer service I wish I could find everywhere I go. Good job guys

Erik

Manny from Mack Cycle helped me out and I chose a Specialized Hybrid bike. Great service from Manny at Mack Cycle. Love my new bike. Will come back to Mack Cycle.

Daiana Diez

Great, service and attention! Very welcoming. Rachel took her time with us, provided us with lots of details and information, in helping us make the right decision when choosing a bike and showing us what accessories we would benefit from and which were unnecessary.

Bianca Carosio

I had been thinking of getting a great hybrid bike for a while, as another option for exercising. Sandy was extremely helpful with the many questions I had, sizing, and getting my bike delivered to me same day! I’m ecstatic over my bike and it’s quality. I’ll definitely be back soon for other items. Thanks Sandy, and Mack Cycle!

Andre Aguiar

Bam!!! Five stars for these guys! 🚴🏻‍♂️🚴🏽‍♂️ Let me tell you about my boy Chris at Mack cycle. I was referred to him by a friend who also had a great experience, ordered two bikes at 11am and received them by 8pm assembled. He even fixed the flat on my other bike and changed the pedals. I have nothing but great thinks to say about them, buy your bikes from these guys!

Monica Cataluna-Shand

Did a GURU fit with Chris Pavon and it was absolutely AMAZING!!! When I tried my bike in the road the next day it was like night and day vs. the previous day! Nothing hurt anymore!! Loved it!! THANK YOU CHRIS!!

David Murphy

Very friendly and courteous sale staff, & knowledgeable. They all work together, and will go out of their way to help and make you happy with your purchase, along with great service! Very nice Florida based bike shop servicing major brands such as Cannondale. Fast & efficient. Positive overall experience!!! :)

Liannette Gonzalez

My husband went in for a new Specialized Diverge Gravel bike and Ricardo Rix was simply awesome. He took care of everything. No wonder why Mack cycle is the best, because of the amazing staff and service and prices. We will always keep coming back here, to our local bike shop

Lilimary Moreno

RIDE WITH GEORGIA! Georgia was fantastic with my boys! She had so much patience with both of them, gave them so much confidence, and had them riding a bike in just 2 lessons! Would’ve never thought it could’ve been possible given their attention span and coordination. She’s the best, hands down! Book her, you won’t regret it!

Julio Rodriguez

Mack Cycle and JLo are an amazing combination!!! I don’t write too many reviews but I was really motivated to write this one. In the last couple of days I was treated to some of the best customer care I have ever experienced. I was not even an existing customer and JLo took care of me like part of the family. I contacted her via text, told her what I was looking for, she sent me photos of potential bikes for my wife and I. Not 24 hours later the bikes arrived at my front door. I’m not a bike expert so thank you JLo for your patience. Both bikes were perfect! I would have written this review yesterday but was too busy riding all over Miami. Congratulations to both JLo and Mack cycle for finding a way to be both excellent and exceptional in these difficult times. I am looking forward to working with you in the near future.

Alisa Steinklein

Everyone we spoke to in the shop was very helpful. We rented a road bike to use during the Miami 70.3 and the staff was very patient as we tested a few set-ups to find the right size. We received great support at the shop and then after the race when we returned the bike. Glad to know they have such a great online store so even in NY, we can be patrons to this great bike shop. Thank you to Chris and Sandy for their superb support on race day.

cathy ross

Mack bikes is a great bike store if your in the Miami/Ft. Lauderdale area, they have a huge amount of bike equipment and apparel. I was there this past week and I met Jennifer Lopez and I can tell she is extremely knowledgeable and friendly, I had ALOT of questions and she took the time to explain everything in detail. Not only did I leave the store feeling more educated on biking/ triathlons I also felt I left gaining a new friend. I won't think twice about going anywhere else for my biking needs.

Pedro Paniagua

This was absolutely the best online shopping experience I have had by far! Sandy was the absolute best! After I decided to make the purchase, she was quick to say “Happy New Bike Day!”. It was personal and perfect! Because, who doesn’t like New Bike day??? Shop here!

John Methvin

Found myself in need of a new bike during the Pandemic. Didn’t really wanna purchase a new bike without seeing it in person. My son, an avid bike enthusiast, referred me to Luis at Mack Cycles. I told him what I was looking for, and he gave me a couple of recommendations. To make a long story short, my current bike started having even more issues, so I pulled the trigger, and the next morning, Luis delivered, to my house, my new Cannondale. I love it. Just love it. Glad I made the purchase. My wife was jealous, so later that same day, her new Cannondale was delivered. Many thanks to Luis, Jennifer, and Robert. We both want to thank you very much. We are soooo pleased. We highly recommend Mack Cycles and Fitness.

Michael S

A+ service and products for all your Ironman needs! Thank you Rachel for the extra help by explaining your ironman plan for the race! My bike was ready to go for my Ironman Florida Panama City Beach race! Mack Cycle treats you like family! Thank you!

Luana Alonso

Ride with Georgia! That’s honestly the words I will say to anyone who says they need to teach their kids to ride a bike. Georgia was absolutely fantastic with my 8 year old son. Within 5 minutes he was peddling all by himself (proud mom & dad) and we got to experience and watch every minute without breaking a hip or a leg 🥴 LOL Ride with Georgia at Mack Cycle and your child will ride his/her bike in no time!

Michael Valadez

I spoke with Sandy over email for a bit after mistakenly ordering a bike while out of state. She offered to call a local Specialized dealer and have it shipped. While I ultimately ended up canceling my order the customer service was top tier. Thanks, Sandy!

Bethany Newton

Mack cycle is the best bike shop I’ve been to. They have a huge variety of products and bikes, the staff is very knowledgeable, accommodating and friendly. They’re great for renting too! They’ll fit you so you’re comfortable, they take walk-ins if they can, they’ll fit you on your bike so you’re comfortable. I rented a road bike for a very affordable price and the bike was comfortable and easy to adjust to when training. Two big thumbs up from me! 👍👍

Chuck Woodard

They don’t make ‘em like Mack anymore…I have spent my entire career in retail and the customer service is second to none at Mack. Business guru Simon Sinek said it perfectly, “People don’t buy what you do; they buy why you do it.” Mack’s “What” happens to be bikes, but their “Why” is to grow the sport and educate the public about cycling – and as a customer, you can tell. I walked into Mack knowing absolutely nothing about road bikes. During my first visit, Ricardo took the time to explain to me a few different tiers and price ranges of road bikes and recommended that I do a fit session with Chris before buying a bike. And boy…did I spend a lot of time with Chris. He not only put me on the perfect bike, but he spent hours with me answering the endless list of questions that I had about the geometry and proper fitting. One thing that I walked away from the bike fitting and my classroom sessions with Chris- DO NOT BELIEVE WHAT ONLINE FORUMS SAY ABOUT BIKE SIZING. It is as dangerous as reading WebMD when you have a cough and you go down a rabbit hole thinking that your life is over. The truth is that height is not always the best determinate for proper bike sizing. Torso length, leg length, and arm length are what matter. Shoutout to Rachel for also being helpful in the fit process. The staff also plugged me in with some local cycling groups to fast track my assimilation into the community. Bottom line -Mack treats everyone in the store as though they are walking in to purchase an exotic supercar. There is a reason why it is flourishing after over 60 years in business. Go to Mack, buy a bike, and ride like there is no tomorrow!

Doug Barlow

Last fall I'd test ridden the Specialized Diverge here in WA state but wasn't keen on the black / brown color. When I finally said screw the color, I was too late. FF a few months and I'm searching bikes and up pops the size and color of the Diverge i really wanted @ Mack Cycle and Fitness in the opposite corner of the country! Similar price but with upgraded components- Saaaa-weert! It said to call Sandy for inquiries! Made the call, asked a few questions, the invoice was emailed, the bike was purchased, and now I just had to wait patiently. Easiest sale ever eh Sandy 😉 Shout out to Connor who shipped the bike so it was assembled and ridden with ease, and Fed Ex who delivered it 1 day ahead of ETA! I can already tell I'm going to love pedaling this machine!

William Garcia

Very happy to be part of the Mack Cycle family because they make you feel like one. Everytime I go to the store they make you feel more than welcome and help you out in all ways. Very happy to see them helping and been part of so may bike events and others. There is no better place for feeling like home and finding all you are looking for with the best people by your side.

F Y

Had my 1st ever actual bike fit last week (guru bike fit) with Chris, highly recommended. Very professional, attentive, observant and all around nice guy. The whole process took a few hours, interview and concerns, measurements and adjustments on the bike fit machine then transferred to my actual bike. One of the best things is that I felt welcomed and not just a customer. I didn't feel rushed, even with multiple adjustments to remedy my concerns on my bike. Rode my bike for the 1st time today and immediately felt the difference. Worth it. Been a customer since I bought my 1st road bike from them last year.

Romny Gonzalez

I love this store! they have everything for the cyclist of any level, from kids to pro athletes and most of the times at very good prices! Besides, they support races (Triathlons, Duathlons, 5ks, Half Marathon) all over the State. In my opinion, they are an example to follow in terms of supporting and organizing races

Arrabio HC

Mack Cycle is the best bike shope in Miami and one of the best around the world. I have been into bike stores in Spain, Canada, Germany and US and have never ever feel like in Mack Cycle where they make you feel very welcome and part of the family. I have bought to bikes with them and never felt more happier.

Pepe Gonzales

I've been a long time Mack Cycle customer and I am always glad to be welcomed and checked out by Georgia the cashier. She's very friendly and a great face of the shop.

Adolfo Varon

I think service and overall help they give is outstanding!! Very satisfied with my experience at the store and the people is great specially Rachael ! She’s an amazing person to deal with 😀. Oh and Sandy too!! Definitely the place to buy your cycling products. …

Jeffrey Davis

I had a great bib buying experience thanks to Stephanie.At the beginning of the week I had a lengthy phone conversation with this incredibly helpful and knowledgable person. She literally knew everything there is to know about bicycle clothing.We made an appointment for a Saturday morning “try-on” session. Stephanie had selected 6 or 7 bibs for me and explained the technical details, features and pros/cons of each article. She listened and was super patient . I must have spent an hour in the store and purchased everything I needed.She made sure i saw the sale items as well as the full priced stuff . What a fantastic employee.

Taylor Ross

I can't say enough about Mack Cycle & Fitness. The customer service is top of the line with quick follow up on bike rentals and even delivery of bikes to and from events. All I needed to do was show up and Chris was there ready with my bike. I travel all over the country and often rent bikes from local bike shops and Mack is one of the best because of the selection of bikes, delivery options, and the great community vibe when I get to visit the store.

Steven Jaramillo

Great local shop for all your cycling needs. I really love the outdoor sale racks…they are always well staffed and busy, on weekends it is hard to get service repairs on the spot store and The store is crammed and hard to navigate (a remodel of the layout might help) but still my favorite bike shop

Katherine Villegas

My boyfriend and I had a great experience at Mack Cycle especially with the assistance and guidance of Pablo. He is very helpful, kind, and honest. Georgia's enthusiasm at the register is great. Thank you and we are definitely coming back for maintenance on our bikes.

Dora Suarez

It's so hard finding bikes and parts right now, and the MACK TEAM, J-lo, Mike, Rachel and all have come thru over the past few weeks. We were looking to purchase 2 new gravel bikes and they had the ones we wanted right size and color in stock. They've been able to replace tires that seem to be out of stock at other shops. Mack Cycle is Community driven! Before Covid they always sponsored and participated in many great events around town. Looking forward to the days we can resume shop training rides and clinics. It's always a blast to ride their Women's Ride.

Rich Radin

So sometimes and update is useful, and in this case, without a 6th star, I can't make it "better", but current context is always useful. Since I purchased my Synapse, I haven't bought any other new bikes. My experience has been based on service and support, also some group events tied to the Mack Cycles team. At some point in 2021, my bottom bracket, a notorious BB30 started making clicking noises that reminded me of an mid 70s Chevy Vega driving flat out down about a quart of oil. Enough nasty noise to nearly necessitate therapy or psychotropic drugs. It simply ruined my riding experience. Other shops changed bearings, nothing seemed to resolve the matter. The good folks at Mack Cycles found a broken retention clip/ring that ended up being the culprit. Five years later, the part was fixed under warranty for free. Maybe another 1,000 miles since and only the beautiful noise of the wind... I have also referred less biking savvy folks to Mack Cycles for new bikes, arranging things ahead of time, and everything always works. The shop can be busy at times, not everything happens in an instant, but it always happens correctly. See you in five more years, by than a bike refresh will be likely... FIVE YEARS AGO! i don't buy bikes often. currently i have four, one of which i assembled 37 years ago, another gifted to me in 2002, a more modern carbon road bike from around 2008 and just recently a brand new road bike purchased from Mack Cycle & Fitness. lots of positive things to say about the experience. first, i got a great deal. last year's model, when identical to this year's model at nearly half off is awesome. then, even though i am too smart to get fitted, i did by rachel and it made my overall experience, both pre-sale, and riding that much better. thank you rachel! in short, great store, staff, service.

Giovannirocks dahouse

I believe that being a good citizen is important, being a great citizen in the community is amazing and that defines Chris, Georgia, Ricardo, Mary Jean and the entire team at Mack Cycle. They have fair prices on good products, excellent service and are so involved in events, fundraisers and awareness issues that affect our daily lives in so many ways. I support them as they support me and feel that we are extremely lucky to have them in our sporting & fitness lives...Thank you for all that you each do and thank you for putting up with athletes such as myself.

TLG Fashion

I was at the Miami Marathon and Stop by your Pop-Up Shop, and I would like for your Management Team to know that Ms. Mary Scott is one of the greatest Customer Service Reps. I have encountered in a long time. Her Professionalism, Product Knowledge, and Hands on approach is Awesome. 👍🏿👍🏿 …

christian yaques

Mack Cycle is fantastic! Its the best bike shop I've been to in all of Miami. I went to Mack for a new road bike, where I got my new bike fitted to me and a mechanical check up to make sure the bike is in high quality shape. The staff was extremely knowledgeable and friendly. The store itself is filled with bikes with fair prices for all bike enthusiasts and cyclist.I look forward to my free check up for my bike, and to see what they have new.

Shelley Ann Chow

We’ve been buying our bikes here for years. Today was my son’s 13th birthday and his request was to come here to do some bike upgrades and get some accessories. Stephanie was extremely knowledgeable and helpful with all of his questions. Shopping inside felt very Covid safe as well.

Thomas Sobelman

I have bought 3 bikes from Mack Cycle in the last month which is amazing since I’m in California and they are in Florida. Noel has consistently made it easy by providing great service and quick shipping. Thanks again Mack Cycle!

Veronique Koch

I got my bike fitting done with Chris Pavon on the Guru fit after doing a 500 mile ride over a week and experiencing hip pain. Chris took the time to make all the necessary changes to my bike and adjustments and did a follow up a while later to make sure I was comfortable and at my most efficient and powerful on the bike. I love the Mack Cycle family atmosphere and I am so happy with how professional they are and the attention to detail they put in.

Lone Wolf

Cassy was outstanding in customer service. Went this morning during my ride for an adjustment of my rear disc brake and found out about the weekend sale Mack Cycle was having. I returned in the afternoon to grab a few items, and was treated like family. One of the best bicycle stores I have ever been to.

Tim Robertson

I was in need of new cycle shoes, and a friend recommended this place. So glad I followed his advice. I was greeted right away by Pablo, who determined which type of shoe I would need and the right fit. I left with the perfect pair of shoes - they were even on sale, so he wasn't trying to push me into the most expensive pair. While Pablo placed the clips on my shoes, Georgia wrapped up the great service at checkout. If you're looking for good prices and selection and even better service at a local shop, check out Mack Cycle.

Diane Hernandez

Today my best friend and I went to Mack Cycle to buy a helmet lock and lights for the bike he purchased. I had not been there in over 20 years so I felt a little lost. Gonzalos approached us. He was awesome. Super knowledgeable and very professional. He helped us with exactly what we needed. I’m really glad I went back there. I will return when I’m ready for my bike. Ask for Gonzalo’s.

Fletcher Ross

Rachel was such a help buying a bike as a gift for my girlfriend. She was able to offer insight and expertise, and quickly process my order. I feel good about the entire experience and can not wait to hit the trails with my girlfriend. Highly recommended!

Soul Flyer

just purchased my dream bike at Mackcycles, Noel took great care of me and my friend who also purchased a new bike. Great service and knowledge is key on your first large purchase, an Noel couldn’t be a better person to guide us in the process. Thank you Noel!!

Sidewalk Salads

During Quarantine I received some awesome customer service from Roy! I bought a helmet for my wife's birthday and wanted to pick it up. He had it shipped to my house for free the next day. The helmet i bought was too small and I called to see how we could exchange. He sent me some new helmet options 8:30 that night. Offered to ship for free with a free return label. He handled it great!

pinarello campagnolo

Fast Delivery by Mack Cycle!!! Mike helped with the packaging. Thank you very much!!! Mack Cycle!!!

Jo Soliman

I was in South Florida from Washington, DC, visiting family when I decided to investigate some entry level road bikes for triathlons. Having never owned a speciality bike I googled bike shops in Miami and Mack Cycles came back with the best reviews. After reading the reviews I decided to swing by the shop with my dad. Mack's met our expectations. The staff was professional and experienced. They educated me on entry level road bikes and never took advantage of my novice experience. They sold me exactly what I needed for my level of experience. I had the bike shipped to Washington, DC and put together at a local bike shop. The tech not only admired the bike but confirmed Mack Cycles sold me the perfect bike. Despite the numerous local bike shops in the DC area I will only buy bikes from Mack. Thanks guy!

sporksinstaug restaurant

I entered a triathlon in Miami held by Mack cycle. On the day of check-in I found that someone had stolen my bike and my travel to South Florida was ruined. I was then introduced to a gentleman named Chris at the Mack Cycle tent, who worked a miracle and helped me with a rental for the race! I cannot say how grateful I am for his good deed and truly appreciate his kind gesture. The bike was AMAZING, high performance, well maintained, and looked sharp! Mack Cycle has gained a lifelong customer.

Noah Bolin

Sandy did a great job of facilitating a bike sale for me. Even though I am in Colorado, it felt like I was taken care of as if I had walked through the door of their store. Responses were friendly and prompt. Sandy got me my dream bike at a great price. Thank you

Zenaida Villatoro

I have been riding my Pinarello for about two years with what I though was a good fit. I went in to see Chris Pavon for a GURU fit because I felt that I was struggling to keep up with my group rides and just didn’t know why. I was eating right, putting in the miles but felt that I always had muscle fatigue and no strength left for the sprints. After my bike fit at Mack Cycle, I have been able to rack up 5 QOMs and multiple trophies on Strava and am killing the sprints. Chris’s expertise in explaining how to be more efficient based on my body geometry and helping me navigate the different bike components to help me reach my goals have been priceless! Thank you Mack Cycle for your excellent customer service, professionalism and knowledge!

Spice Gyal Lili

I have been here many times since getting a bike from their store last summer. They have outstanding customer service, especially Georgia. I’ve had flats multiple times and most recently had to ship my bike back to Texas. Georgia helped me ALOT with that. She was patient, kind and attentive to my needs. Thank you Mack Cycle!!

luis ochoa jr

We have been purchasing Bikes from MAC CYCLE for years In south miami. The people that work there are simply the best. They treat everyone as if they've been friends for ever, and are extremely knowledgable and involved with the building and designing of mountain bike trails in Florida. It is a community based business . Give them a visit and admire the quality of people!! Support your local stores now more than ever.

Erick van Zanten

I cannot say enough good things about this store. I am extremely happy with the way they treat both me and the cycling community in Miami. For this reason I have bought 3 bikes from them, countless accessories, and exclusively use them for service. Among the things they have done to win my loyalty: - When taking my bikes for service, they've fixed problems that I didn't ask to be fixed, or was unaware I had. - The selection is great. Going in the store gives me a feeling similar to the one I had going to ToysR'Us as a child. - When I was younger, they helped sponsor the university triathlon club that I belonged to - They have given seed money for the mountain bike trails that I regularly use

Ivan Moreno

Best bike shop in Miami, I've purchased 3 road bikes from them and what makes them stand out and keeping as a loyal customer is the customer service. Georgia is great and can always help me find whatever I may need. She is very knowledgeable on the products in the store and very friendly.

Robert Victoria

I started road cycling back in December and wasn't as comfortable or efficient as I thought I should have been. I learned about the Guru fitting method and researched it online and booked an appointment with Rachel and Christopher. After 2 hours of fitting I felt totally different. I feel I have more power and and more comfort. Today I went to get a small adjustment and the service was also excellent. I would this to anyone who is new to the sport or investing in a bike, it could literally save you thousands in upgrade trial an error. Great service by Mack Cycle.

Dr. Shawn Talbott (DocTalbott)

I wish I could give TEN stars to the amazing people at Mack Cycles - in particular Sandy (who helped me buy the bike) and Chris (who helped fit the bike)! I found a great deal on the Mack Cycles website for the perfect Quintana Roo triathlon bike - so I bought it online and Sandy made sure it was built up and ready for me when I flew into Miami (from Salt Lake City). Chris was ready to fit me to my new machine (On a Friday) - and I dropped the bike off Sat to race the Miami Man Long course (half-iron) on Sunday. All the pieces came together - with 3rd-fastest bike split and 10th place overall in my age group - good enough for World’s Qualification! It was so fun racing on a brand new bike - every pedal crank and turnin the road was a new experience - and Sandy and Chris made the whole process as easy and enjoyable as I could imagine. Whether you’re in the Miami area or elsewhere, you have to check out Mack Cycles and their top-notch “10-star” service.

Susana B

Finally decided to go for the guru bike fit with Chris Pavon and I am so glad I did. After just a few rides in this new position I already feel stronger and notice less post ride fatigue. All I was aiming for was pain free rides but I also notice my pedal stroke being smoother, cadence higher and heart rate lower. No more pain, no more tingling or numbness. Chris is thorough in his approach and listened to all my concerns. He explained ever part of the process and helped me feel good about the changes being made. Everyone at Mack cyle was enthusiastic and kind, making this experience even better. If you are feeling somewhat reluctant (like I was) but know you are in need of a change and considering the guru fit...I say go for it! Its 100% worth it.

Cliff Allen

I bought a Cannondale Slate from Mack Cycle through email communication. They were super friendly and very responsive throughout the entire process. There was a small hiccup with FedEx shipping and they were on top of it immediately and got everything straightened out right away. They even followed the tracking themselves and contacted me after delivery to make sure I had received it OK. Aside from great communication and support the price they sold me the bike for made me feel like I was stealing. Granted it was a leftover model from last year but I couldn't even find a used one cheaper for sale online. I highly recommend these guys if you are in the market for a bike and when my wife is due for a new bike these guys will definitely be on the short list.

Cuban Mountain Bike Club Sancti-Spíritus

Always recomend this store to all my friends because is the best place they can find to enjoy a good time while getting a good bike, great bike assistance and really good feeling while been there. Mack Cycle is the best bike store in Miami go and you will notice that with your first step into the store.

David j

Purchased online. Great communication and fast shipping to Va. New bike shipped complete in manufactures box. Had to assemble front tire, handle bar, seat post, and one hand grip. Fairly straight forward stuff. Received an e-mail with a real persons name to contact if needing any assistance. This is the way buying online should be handled. Highly recommend.

Gaspar Forteza

If you are a cyclist in Miami, or need anything having to do with bicycles, you really need only go to Mack Cycle. Family-owned and operated, this bike shop is a pillar of the Miami cycling community, and is involved in almost every cycling event in Florida. They do a tremendous service to the community, and offer great prices on a really large selection of bicycles and bicycle-related products. There’s a reason these guys have been around for decades. Check em out.

Julissa Maldonado

I live in NJ and had been searching for an SE Big Flyer for my son. Because of COVID these bikes have become hard to come by. No bike shop local to me wanted to help me by putting me on waitlist. The all said good luck when I called. I found one online here at Mack Cycles. I called to make sure they had it. Chris answered and said they had 1 left. I asked to purchase through phone and he was happy to help. Literally as he was taking my order someone was also purchasing it online. When he went up to tag it. It was being wrapped up for someone else. Chris had to call me with the bad news. But he came to an agreement with me to help me get one for my son in their next shipment. He called to update me every 2 weeks until he finally called with the great news they were getting 1 and if I wanted it still it was mine!! We just received it today. My sons is thrilled. I can’t say enough good things about my experience and Chris! Thank you!! I HIGHLY RECOMMEND MACK CYCLES TO EVERYONE!!

Alwyn Pretorius

Just bought two bikes from Mack and we experienced the best service you can ask for. Friendly and knowledgeable staff. Thanks! We will definitely return.

P CM

This was my first experience at the store. I am completely new at biking and bought a >1200's bike, but the salesperson did not make any effort in telling me or showing me the features of the bike. Neither HE told me I could try the bike on the parking lot. It was after I talked to friends I realized that nothing about the bike was explained. I have to admit that I was passive, but I was an ignorant in front of an expert.

Cristian Gonzalez

Today was my first time purchasing a single item at Mack Cycle and I couldn’t be more happy with the way I was treated and the quality of the attention I received. This bike shop was absolutely slammed today with customers when I came to purchase a bike and the attention of the employees was second to none even though they could have easily been annoyed by all the requests I made during the testing of the new bike I was purchasing. All in all I want to thank the staff there today for making me feel content with my purchase and having it ready the same day only within a few hours of me walking inside the store, that’s more then many bike shops will ever do for anyone.

Walter Mueller

You want good service: ask for Jennifer. She will even install anything on the bike (water bottles, ring bells, locks) when specialists are busy repairing parts. Great job Jennifer and thanks for getting three bikes ready in no time.

Jennifer Durocher

I just had my brand new wahoo kickr bike delivered…Thank you Georgia for handling it with such care!! And to Rachel for making the process so easy! Can’t wait for my first ride!

Jared M.

Mack Cycle is amazing! They are crazy busy but don't let this scare you. My wife and I showed up in sunday brunch attire for an impromptu bike shopping trip. They didn't bat an eye and took amazing care of us during our shopping. We never felt rush and never felt pressured. They took the time to find a bike that fit the best and never tried to up sell us. If anything they tried to find us a great deal below our budget range. We bought two bikes that same day and couldn't be happier. I just had to take my bike in for some small maintenance and they were incredible. The service department was very busy (again on a sunday). They took the time to walk me through everything and even show me how to correct what I had been doing wrong. This place is a gem! I have always tried to support my LBS but this place makes it easy with their stellar service and great pricing.

joshua h

Recently got into cycling to join my wife in her new found love for the sport. Have visited quite a few bike shops all throughout south Florida. NONE compare to MACK CYCLE! The customer service is a solid 10 of 10 everytime. Multiple employees asking if you need help with anything. Everyone is always friendly and greets you with a smile on their face.....and they're dog friendly!!! The only bike shop worth visiting!

Taylor Williams

Great customer service! Love my new bike!

Tony Gonzalez

Wow! Just purchased a Specialized Mountain bike from Mack and I am impressed. Sandy Mack helped me out with all of my needs. Sandy and the entire team are crazy professional and are genuinely interested in helping the customers first and foremost. If you need a bike or a bike shop to attach yourself to - Mack Cycle is it!!!!

Pedro Orelle

So nice to go and get on site service, very rare among Miami bike shops even prior to Covid. Michelle the service manager was great very nice and polite! Will continue due yesterday’s experience.

Sandro Echevarria

Very nice gavel bike 🚴 love it. Thank you Tommy Roldán for your assistance. 👍🏼 …

Humberto Anselmi

This store used to be the best place to buy cycling clothes & accessories but because of the virus they closed for to long compare to other smaller bike shops that started opening 8 weeks later at least for service & curbside pickup now some are even open to customers but limiting the amount of customer inside at a time wich is the way it should be for now; but they still doors closed only curbside service and pickup, I guess owner has lost good amount of money but they are rich so they can afford it . We'll they been open for a while now but prices have increase tremendously.

yoandi

Hello my name is yoandi, I would like to share my experience with Mac cycle. I purchased a couple of mountain/ trail bikes there dec 2018. The sales associate was very knowledgeable in the bikes they had in stock and was able to help me find the bike that best fitted my need. Since I’ve been at their shop now three times just buying gear and safety lights and what not. Latest visit was today, took both my bikes to get tuned and maintenance done and replace a tire tube on one of them, the tech knew his job very well and very efficient, the girls in the front help me find the right answers to every annoying question I had so very happy with the awesome customer service and they even help me walk my bikes out to my truck also very surprised, not used to people going the extra mile to make their clients happy. But here is like second nature for them all in general. Every employee I talked to seemed very knowledgeable. They looked like one big family. Most people spend a lot of time at work so with the right team, everything is more effective and efficient. Thank you guys for all the help shout out to everyone and to j. Lopez the one that helped me find the reviews site. Nothing was paid to me for this. So no strings attached I just like recognizing those who really deserve to be. Thanks to all and keep doing what you’re doing!

Carol Lindsey

Recently, I bought two bikes at Mack Cycle & Fitness. I am very happy with the quality, cost and customer service. Domingo's was especially professional, knowledgeable and helpful. I highly recommend this bike shop.

Katie Mark

Mack Cycle is the BEST bike store in Miami. Whenever I'm looking for something in particular, Rachel Losada and Taylor Rio are always the most helpful and know exactly what I need. The service department (Luiz, Nixon, Ozzie, Chris and Manny) is beyond excellent. Their service is always very thoroughly completed, and my bike is always returned promptly. Chris Pavon, a GURU fitter, took the time to help me make adjustments on my bike. Even more impressive was that he followed up immediately the next day to see how it all worked out and if I wanted him to make any more adjustments to make it better! And the owner, Mary Jane Mark, knows her products and gives the best prices! Best bike store in Miami!! There's no other comparison!

Daniel Sampiero (Sampie)

Mack Cycle took the time to find us the right bikes!! They assembled a bike for my wife to try on the spot while assembling my new bike. Excellent customer service and friendly staff, highly recommend this long standing shop!

Robert Merlin

I cannot imagine a more helpful, friendly and knowledgeable bike store. They do everything they can to help all of their customers, from the beginning rider who is looking for an inexpensive bike to the very experienced bike racers who spend $10,000 and more on their bike. Mack's staff has made such a difference in my biking experiences. I cannot thank Mack's enough and I cannot endorse them more. I would not hesitate to refer everyone I know to go to Mack's Cycle & Fitness.

Catherine Campos

Georgia is an amazing teacher! I'm a 28 year old female who struggles with balance but Georgia helped me with it! I'm someone who had a car accident, endured a traumatic brain injury, which has led me to believe that I was incapable of riding a bike but Georgia made me think otherwise!

Audley Bosch

What a great place - this amazing #smallbiz came through HUGE for our family. They have always been our choice/neighborhood place (for years), however they are extra special for delivering a bike this past week during quarantine. It was 100% contact-free and the delivery pro (delivered same day) used disposable gloves and sprayed down entire bike with #Lysol as soon as it was taken out of the #mackcycle delivery vehicle... Thank you/ thank you/ thank you!!!! You saved us!!!!

Jose Devarona

Large selection of bikes... so many it's tight to walk around in the store... friendly and knowledgeable staff .. will answer any questions, even compare specs on different models on a screen..

Eavey .Newton

I wish I could have left a tip, the service and the knowledge William provided was excellent. Both of my tires were suddenly flat and he was happy to figure out what was leaking, why it happened and also replaced my tires. Really nice guy too! Randy was also very helpful, I came in the day before about my situation and when I came in today with my bike he remembered what I had told him to help William figure out why my tires were suddenly flat. Service was very quick and for a fantastic price! Thank you

Charles Stewart

I came into Mack Cycle and Fitness looking for a new triathlon bike after my road bike had been destroyed in an accident. An employee named Noel not only found me the best deal in the store, but also set me up perfectly to ride it! He took the time to do a personal bike fit adjusting the aerobars, seat height and position, to make sure that I was totally comfortable. He then transferred my pedals and computer over to the new bike and recommended additional triathlon accessories. I'm continually impressed with their customer service and the products they offer both for causal and endurance riders. On a separate occasion Chelsea helped me pick out nutritional supplements for my upcoming Ironman in May and recommended group training with the Alien team. Overall, I'm very satisfied knowing that I'm supporting a family business, while receiving excellent personalized customer care. Super store!

Ernesto B. Ruiz

Buying my first road bike was a great experience and all thanks to Noel from Mack Cycle. He is very knowledgeable and provided great advice without being pushy. I would totally recommend this bike shop, and definitely stop by and ask for Noel.

Will

Mack Cycle is AWESOME! I bought some wheels from here for the absolute best price and got personal customer service as well. I'm not local either.. shipping was super fast as well!

Elizabeth Arguelles

Great bicycle store. I have been taking my bikes to Mack for the past several years and they always deliver. Just last qeek took my bike on a rush to do a full maintainance since triathlon season was starting for me this weekend. Bike was ready on time and the day of the race the bike was super smooth and it qas a greag ride. Thank you Mack and thank you to my mechanic, great job!!!

herjara1

I recently acquire a smart trainer at Mack Cycle, it was delivered to my house, since we couldn't have the set up at home due to Covid-19 restrictions, Ricardo help me with the set up instructions, thank you for your advice and your recommendations, I am enjoying the trainer. I strongly recommend Mack Cycle for all you bicycle needs, and thank you Ricardo for being such a good person.

Lissety Keon

Ride with Georgia to the bike store! My daughter has enjoyed her bike riding lessons with Georgia. We are looking forward to many rides to the park and grocery store thanks to Mack Cycle and Georgia!

Shiv Ariyakula

I went to purchase a bike for the first time in my life and absolutely was clueless. The folks at Mack Cycle ( Noel, Stephan, and Georgia) were very helpful with every part of my experience. I dealt with both Noel and Stephan and made 2 trips before I could decide on the right bike for me. I strongly recommend this store to anyone looking to purchase a bike.

Kyle Orangio

whether coming to shop for supplies/gear or get a fit, this place is my go-to in Miami. huge selection, no problem ordering what you need, shop does solid and quick work, customer service is always top notch...it's no surprise they've been around as long as they have. speaking of fits, Chris Pavon is a master of the craft. his patience, attention to detail and willingness to listen and make sure you get every single adjustment squared away has made me a believer. he's flexible on timing, and if anything ever needs to be tweaked, he's prompt about scheduling a follow-up appointment to ensure complete satisfaction. I've never felt so comfortable on my bike until working with him.

Kurt Conrad

Growing up in Miami for forty-four years, I have seen many bike shops come and go; however one constant in the Miami cycling scene is Mack Cycle. This is no surprise to me considering the outstanding service and support offered by the always enthusiastic and courteous staff. Roberio's superior mechanical skills combined with his keen insight into all aspects of the riding experience assure that my new bike will continue to work flawlessly for years to come and that I will ride with the confidence that my gear will always be on point. In addition, Juan's patience and expertise made choosing a road bike easy while Barbara's superior knowledge of cycling apparel and accessories prepared me for the road ahead. Finally, fitting the bike was a breeze thanks to Noel's painstaking attention to even the most minute details.

E. B.

My family needed a bicycle quickly, and I explained in detail the type, and Jennifer was able to select one of value that is above what we expected with a great attitude and sincere smile. We will be recommending Mack Cycle to our sphere, and we are hopeful to return for more services soon !!! Thank you, again, Jennifer.

Aurelio Valcarcel

Extremely satisfied with the service received from Ricardo & Calixto at Mack Cycle. After visiting several Miami area bike shops looking for a new road bike I will no hesitate to say this is the best one. Planning to go back for all future maintenance calls and cycling gear purchases. Highly recommended.

kristopher seydel

Absolutely the best. Sandy went out of her way to make sure I got the exact bike I wanted during a busy season with limited inventory. Thank you!! 🙇‍♂️ …

Veritza Kostovski

Mack is our go-to for anything bike related. They’re the best! Chris P. is super helpful and knowledgeable about all things bike. From new cycle shoes to a new bike, Mack has got it all and with a friendly smile.

Scott Kapsinow

Saw you add on Facebook marketplace. Saw a very unique Giro helmet in one of the photos. Contacted your store and inquired about the helmet. Sandy responded promptly with a wealth of information about the helmet including a link to the Giro website for more information about the artist. Received my helmet today. Much thanks to Sandy Mack for providing excellent customer service!!

Beatriz Esguerra Art

Excellent place for everything bikes. Tommy Roldán gave us great advice when buying our bikes and the extras that went with it. This place knows it’s business and the people that work there are very nice and knowledgeable about the sport and the products they sell.

Arturo Zizold

Service was great, I was able to get everything done over the phone. Thomas and Ricardo were great at advising on what bike to buy for my 9 yr old son. My son is thrilled with his new bike.

Steven T

I had a mix up with an order for a Specialized bike and Sandy was super helpful in getting it sorted out. Great customer service from these guys and gals!

Dana Stowell

Last week I received a bike fit from Chris Pavon and it was by far the best decision I made since picking up triathlons as a hobby. The experience was so positive and informative that I could not wait to take my bike out for a ride the next day. Chris transformed my position from barely tolerable to a level of comfort I never thought was possible on a triathlon bike. Chris was incredibly knowledgeable and left no stone unturned. I absolutely recommend that everyone with a triathlon bike take advantage of getting their bike fitted by Chris. You will absolutely not regret it. I can not say enough good things about Chris and Mack Cycle. Since taking up this crazy hobby everyone at the shop has been amazing and so helpful. Thanks to Chris and my new found level of comfort and confidence on my bike I grew the balls to sign up for my first full distance Ironman! Thank you Chris!!

Jared Cody

I purchased a bike from this store today and was helped by Rachel Losada. I had recently had my bicycle stolen and the salesperson was sympathetic to my story and helped me find a bike that exactly suited my needs and was even able to do so while matching my very low budget. Finally, when they tuned up the biccycle before handing it over to me, they replaced the front tire due to a tiny bulge that I had noticed and thought was a truing issue. They said the bulge was not a real problem, and then they replaced the tire anyway.

Christian Maurtua

Best bike shop in Miami! I would like to thank JC for his guidance the first time around, and when I decided to return my purchase to get a different bike, Cassie, Chris and Ricardo made the experience even better. (thanks to all the service guys as well). Frenchy is awesome!

Lisa G

I've been working with Roberio in the service department to get my new bike as comfortable for myself as possible. He explained the benefits of a carbon fiber frame and the features of my new bike so I will have the best experience on it as I can. I had my first race on it today and had a great time. The bike was comfortable and fast. Mack Cycle is the best. Everyone there is knowledgable and friendly. The first and only stop for a bike and service. Thank you everyone at Mack Cycle.

Annette Diaz-Blanco

Georgia is great. She helped my son learn how to ride bike and helped us choose a bike just for him. She was super nice and super helpful.

Jonathan Mayer

Best bicycle store ever! Great counsel, service and quality. Three of my family members now ride bikes purchased at Mack. I wish they were not so far from our house but the quality service and price is worth the drive.

Kevin Castro

Rachel at Mack Cycles was amazing! I went in looking to purchase a bike for Christmas. She was extremely pleasant and knowledgeable and made for a one of a kind shopping experience. I walked out with a badass Specialized biked thanks to my wife and Rachel. I would highly recommend Mack Cycles and Rachel for all your biking needs.

Inderjit Singh

Hands down one of my best retail experiences ever. Ricardo was amazing- I couldn’t ask for anytbing else. I love my bike, the specialized sirrus expert carbon was the best decision of my life. I wish I lived in Miami so I could give these guys even more business!

Courtney Dorchak

After experiencing many issues while training for an Ironman, I turned to Mack Cycle’s Chris Pavon for a professional bike fitting. Chris was able to adjust my bike and dial me into a comfortable fit for the 112 miles! Chris is extremely knowledgable and thorough with every detail. He is very personable and excellent with customer service. Definitely get your bike fitted with him. Or even better, do the Guru fit before you buy a bike to see which bike will fit you and your training needs. My only regret is not going to Chris sooner! Highly recommend.

Angel Lopez

Everyone at Mack is very knowledgeable and very friendly. Even if the shop is busy, the staff takes their time to personally help you find everything you need and answer all your questions without judgement or rush. I recommend the shop to all my friends on and off the trails!

Kenneth Norton

Great customer service, prices, and selection. I had questions about a product and I entered my shipping/billing information wrong when I ordered. The general customer service line was very helpful and Noel, specifically, reached out and stayed in touch until my issues were resolved. I will be ordering from Mack Cycle again soon!

Maria Abreu

My family and I always go to Mack cycle for their honest, dependable, knowledgeable advice and help with everything related to the bicycle. Roberio is an extremely dedicated professional who has come in before the store opens to show me basic aspects of how my new bicycle works. He is always eager to help and does not try to sell anything unnecessary. Juan Sanchez is also very special. He is a triathlete and is very knowledgeable about equipment and the GPS watches. We wouldn't trust any other shop in Miami.

Engels Pena

I had nothing but a great experience with Mack cycle and fitness, especially working with Ovidio aka Ovi this guy is beyond the limit in customer service, please if you go there ask for him you will never regret. Plus everybody is friendly and store is just amazing. I'm extremely happy with my bike 100 % best bike store.

Lissette F

Out of all the bike shops in Miami I've visited, this is by far my favorite. They have an amazing selection of EVERYTHING, the staff is super friendly and will help you find whatever you need, their service department is great and very well priced. All around, every time I walk into this store I feel like family, not a customer. Oh, and their sale bins outside are a steal! I cannot recommend this place enough! Check them out and find out why.

Bella Stairs

This place lives up to its reputation as one of the best cycling stores in the US. 5 stars. 4th bike bought here. Look for Efrain. No hassle, no pressure. Just state your budget and he will take care of you no matter if it is $600 or $3000. He will always find you the best bike for your money. So far I have recommended 2 friends, my girlfriend and two bikes for myself. And I've always come out of the place very happy. Thank you Efrain. You are the best!!!

Meredith Camel

Mack Cycle is the only place I go for all of my cycling needs. Much more than a bike shop, Mack sponsors myriad cycling events and hosts a variety of rides and clinics for every skill level. They are helping to build and fully support the biking community in South Florida. I love to deal with Rachel Losada, who is extremely knowledgable, honest, and warm. She makes everyone who visits her feel like family.

Fino Networks Inc

First and forst most will like to thank Georgia for such excellent service she went out and beyond my expectations or purchasing my cannondale road bike 🚴‍♀️ which I was happy to obtain after going trough two years of health issues that did not allow me to ride and was looking forward to this day and she helped me get the right one with the right components to enjoy back where I left of to be able to enjoy my one of my hobbies and look forward on continuing purchasing bicycles for years to come. Amazing service specially now with all this epidemic going on we have enough in our plates to enjoy a activity and sport that clears our minds... Sincerely, Luis 😎

Freddy Ro

Years upon years of excellent service. We love our bikes from Mack Cycle. As long as that store exists, we won't go anywhere else.

Calicia Landry

I love Mack Cycle. They are by far the best bike store in Miami. The staff (especially Barbara and Roberio) are extremely helpful and knowledgeable. They don't try to force merchandise on you, yet help you find what you need. This is the bike store to visit. They have everything there.

Eric Aquino

Thank you Efrain, Barbara, Danielo, Sandy and Rachel for making my first bike purchase a breeze. Efrain was very patient with me and clearly very knowledgeable, giving me advice every step of the way. Every staff member I've meet has been very friendly and helpful. It was such a pleasure shopping here I came back the next day to pick up a bike for my girlfriend. Thank you again for all your hard work and dedication, we absolutely love our bikes.

Noel C

Mack’s sales staff is knowledgeable and friendly. Great with kids and ensure right bike fit. Noel was extremely patient and helpful this weekend. We found the right bike for my daughter (6 years), she didn't want to stop test riding every bike in the shop. She absolutely loves her new bike. My wife found the right bike for herself that will help her chase down my daughter. As a triathlete, I find the service staff top notch. They cover all you need to compete from day one with a bike fitting to periodic maintenance and tuning. As I became more experienced in the sport, we worked together and upgraded components to match my goals and performance (ie, wheels, power meter). And last year I crashed out and cracked my carbon frame. Roberio Bezerra and team identified a specialist for the repair and coordinated the shipping and assembly. I know I and my bike are in good hands with Roberio, Noel and Mack Cycles’s due to their personal care and attention to detail.

Thomas Mooney

I have been a patron of Mack Cycle since 1998. All of my bikes (Road, TT, Mountain, Urban, Kids) have been purchased and serviced at Mack. No bike is to expensive or inexpensive to purchase or service. Service team is top notch. From hi-end (electric shifting, hydraulic disc brakes) to a kids scooter, the service department has always been able able to take care of any issue. Mack has outstanding relationships with all vendors, so anytime there has been a warranty issue it is resolved within a few days. The sales and service staff is couteous and accessible. I would highly recommend Mack for ALL of your cycling and multi-sport needs.

Elizabeth Orlin

Do you want amazing service, friendly and knowledgeable staff and a large selection of bikes, gear, etc. then go to Mack Cycle and Fitness. They truly are the best around! Rachel L. does the best bike fit and Ozzie is a super knowledgeable mechanic. You both have helped me more than you know! Thank you Mack for all that you do for the cycle community.

Felix Mizioznikov

great and friendly staff. I took my bike here after R.B. cycles was not able to remove pedals from my bike. Mack took 5 minutes to remove and put new pedals on my bike and charges me a very low rate and they did it in 5 minutes. I'm very impressed and will return for all my biking needs. They were also out at Virginia Key assisting Giant with the demos.

Jeff Dorrill

Mack Cycle's service department is absolutely supreme! I worked with Rachel to address an electronics issue, and she was proactive, positive, hugely dedicated and was a problem solver. I truly adore Mack Cycle!!

Bergman Pazs

This guys are fantastic!!! i bought my mtb giant 2 years ago every time i have a problem they help me prices a competitive the sales team is great !! the mechanics are incredible you would usually expect a non friendly staff working on your bike but this guys are very service oriented. ive tuned it twice and this guys always do a great job . in my case Roberio took care of my bike he was great !!!

blake baron

Both Sandy and Mary Jane are super Customer Centric, if you're buying a bicycle this is the PLACE!!! Great pricing, great service and most importantly amazing follow up!!!

Anthony Alleman

Rented a bike for Miami Man Triathlon. The Mack Cycle team was courteous and professional. They set the bike up to the measurements I provided efficiently and with genuine desire to make sure I was happy. All I had to worry about was racing.

Christian Carpenter

First time in the shop yesterday. It was a busy Sunday and Jose helped me find what I need and THEN adjusted my seat+bars for me. Bless, it was truly a pain to ride. Anyway, Jose was very pleasant and told me some about bike culture here in Miami. Would recommend for sure 👍 …

Jared Lord

Georgia is an expert at getting new riders comfortable riding in only a couple of sessions. I'm an experienced rider, but teaching another to ride is a whole different skill. Ride with Georgia, indeed!!!

George Johnson

I always look forward to shopping at Mack. They're always friendly, patient and informative. It's more than a business and they really help promote our local scene. Beginners to elite cyclist and tri athletes have made mack their go to shop and it's obvious why!

Sol Freeman

My dad and I came in to get a new mountain bike and a very kind women named Rachel helped us. Additionally the way this shop is handling the Covid protocols is outstanding, and at the entrance they make sure you have sanitized your hands and are having limited people at a time (to ensure social distancing) 🌟🌟🌟THANK YOU RACHEL!!!🌟🌟🌟

Daniel Uddin

The have everything!! Bike mechanic is very nice and helpful. Also ask for Noel who is a nice salesperson. I got a $80 tune up for my bike and the mechanic also did a fitting for me for my triathlon bike. Some things are pricey though, i guess that comes with the sport

Cliff S

I purchased a hybrid bike from Ricardo but regretted my choice. I switched to a cruiser after a few weeks without any hassle and even got a 50 dollar refund after the credit for the bike I turned in was applied. I'm so glad I bought the bike from a local shop and had Ricardo helping me. Thanks Ricardo!!!

Fabian Herrera

I just want to share that Conor is a great person and has always help me along with Rachel, I always take my mtb bikes and road to them and is usually a quick transition to have them back in time for riding. They both are true professionals and dedicated to their clients. Thank you!

New Phone

Great bike shop, but the true gem is Jennifer Lopez - not to be confused with the far less fit singer - Jen is awesome and spends a lot of time to get you the right answers. I came in for Ironman stuff and she helped me all the way through, including introducing me to 2 awesome Ironman female athletes. When you go to Mack, ask for Jen as you can't go wrong.

Ryan Townsend

Customer service at Mack Cycle is like no other. I brought my bike in for service and had some concerns upon returning home. Once it was brought to their attention the master technician on staff ( Roberio) told me to bring the bike back and they would address any concerns that i may have. Not only did Roberio address my concerns he exceeded them for the trouble. Customer service is a top priority at Mack Cycle and it was extremely worth while driving past other bike shops for the experience and service they offer. Thumbs up.

David Moreno

Great experience !! Great customer service !!!! Georgia is the best !!!! She is always willing to help and go out of her way to help whenever possible. I've been going to this bike shop for over 2.5 years now and it's the best. All because of the customer service they provide.

Javier Mendez

Friendly and knowledgeable service from Ricardo and the team! I just got my order fully built directly to my house to start training indoors!

Mia M

It was my first time at the shop and I was really satisfied with the service and attention provided by Jennifer!!! So happy with new bike 🚴… thank you Jennifer Clara

Gordon Neufville

I had a great experience @ Mack Cycles. Their mechanic Luis sorted out the issue with my shock. Very professional and knowledgeable.

Jacob Weinberg

Mack's is great. Got a flat while riding nearby and went there because of the positive reviews and veteran ownership. They had a replacement tube for pretty cheap and let me use their tools to replace my tube in the store. Will definitely be back here.

ron kasiman

If you need a perfect bike fit please visit Chris @mackcycle. Chris helped me with my 3rd Ironman Distance several years back and shaved off 20 min of my best time. After a long hiatus not riding my TT bike I decided to enter the Mami Man Duathlon and low and behold the fit is still perfect. No back pain , comfortable as can be. I was able to be on my aero bars for 99% of the 56 miles. And the cherry on top!! I place 5th in AG and qualified for World Championship in 2020. Thanks again Chris. I also like to give a shout out to Jennifer who quickly helped me find a cycling shoe 30 min before race time. Thanks Mack Cycle & Fitness.

stacy robins

Im going on a 5 day bike trip in 3 days and not a thing to bring!! I showed up at Mack Cycle. Met Rachel and all my worries were OVER!! Cutest outfits everything fits like a glove. Not only fashion but great advice for all aspects. Rachel you are my bike trip angel!! 😇 …

adaugean furlani

Great shopping experience. Best bike price after a deep research through shops and internet. Noel is a remarkable sales man whom you may rely on. The deal was all set by phone and email from Brazil and Noel was determinant for making the things happen. Certainly my first option for the next purchases.

Josh Zelaya

Guru fitting? Yes, Guru fitting!!! I was hesitant to get this fitting done because I didn't really believe on it. After doing my research, talking to other friends who did this fitting and getting a detailed explanation from Chris P. , I decided to get it done. This past Saturday, I went for a ride with WP, tough riders, and I mist admit, it was a big different, I had more resistance, I was more comfortable, and I felt more in control. It was well worth it, a must do, hands down, go do it!!!!! Thanks to Chris P. for educating me and for taking the time to not only explaining to me why this fitting was needed but also for doing it with passion and with his heart. When you go to get the fitting done, ask for Chris!!! Amazing guy!!!

Jim Kross

Sandy was absolutely excellent to work with! I just purchased a Pinarello Dyodo. I live in California (yeah I know) and the bike was delivered ahead of projected time and in perfect shape. Thanks again Sandy :)

Eamon McLaughlin

Best mechanics in South Florida. Twice I have been lazy and taken my bike to closer shops only to have them be unable to fix the problems. Both times I have ended up at Mack and they have been able to eliminate the problem. I have learned my lesson.

Ambert Rodriguez

Last year I was putting in long miles to train for two epic bucket list rides. 1. Six Gap, 100 miles, 6 long climbs and 10,000+ feet of climbing. 2. Rideyabikejamaica.com 160 miles, one day, 6,000+ feet of climbing. In those training rides I was getting back and knee pains. I went to Mack Cycles, Chris Pavon for a much needed fit. Not only did we work on those pain points, but we also looked at efficiency, pedal stroke power. I couldn’t be any happier with the results. I recommend Chris to every cyclist I meet that complains about any pain or discomfort.

Pilar Olaechea

Sandy was very helpful via iMessage helping me to get a product I was searching and couldn’t find online.

Camilo Ramirez

Nice store , good prices ask for JOSE !!!

nick dietel

Im very happy with the service of the repair department at Mack Cycle Fitness. I brought my mountain bike in for a repair and thought I would have to leave it there. To my surprise they fixed it immediately and gave it right back to me. Thank You Mack Cycle, you have a customer for life!!

Nicolas Bodden

I was travelling to Miami and researched a good bike shop close to my hotel in Doral. Everytime the results came back with Mack Cycle and Fitness. I arrived a bit before opening time and the sales staff were curtious enough to walk over to my car and let me know they were open for business. I walked in and was immediatley greeted by welcoming staff mambers. I must give a special thank you to Isabella, she is amazing! I had a budget and not once did she try to over sell me. Got my new cycling kit and related gear selected, my bike fitted and even got my bike boxed up for travelling with me back to my home country. Service is A1 and when I am in Miami again, I will definatley be returning.

Griselda Orellana

Everything was in time and perfect size, comfortable for using them while I ride, MIKE helped me with my socks they are so cool

Reid Schaeffer

Ricardo and the Team at Mack are amazing. He helped me purchase a tri bike this weekend and couldn’t have been more knowledgeable, patient, and friendly. Keep up the great work!

Raffi Grosz

I want to recognize the great service given to me by Taylor I recently received at a Mack Cycle event. During the bike portion of the most recent Escape Triathlon , one of the handicap participants tire went flat . I brought the tire to the Mack Cycle tent and Taylor expertly and without hesitation changed the tire. When I attempted to pay for the tube she indicated that it was a pleasure to help and did not charge for the tube .

Ross Kulberg

Excellent Miami bike shop, great selection of kids bikes in every size and color, wonderful on site bike service shop, and they introduced us to Georgia who taught our daughter how to ride! Thank you Mack Cycle!

Clifford Mermell

I worked with Ricardo. He was extremely knowledgeable, very courteous and motivated to get me exactly what I needed at a price point that I was looking for. I highly recommend Ricardo and this bicycle store to anyone who is looking for high-quality gear with knowledgeable staff. Thank you Ricardo you are great!

Ralph G Knows

HUGE THANK YOU to Sandy for the excellent customer service!!!! She was fast and very friendly! I highly recommend Mack Cycles for all your biking needs and don’t forget to ask for Sandy!!!

Mariana Pavia

Jennifer was amazing! So nice and so helpful. I came in looking for my first road bike and she was incredibly helpful and patient and answered all of my questions. Highly recommend.

Danny

Great customer service. Sandy took her time to show us several options and was very knowledgeable. Definitely will return for the next bike.

Tom Buttle

Jenniffer Lopez is a fantastic rep and fitted us onto our new mountain bikes; they will be christened in the Big Cypress National Preserve tomorrow. I would recommend this bike shop to any and all. Regards... TomB

Collin Li

Excellent service as always from Mack Cycle. The service department offers professional help and is even willing to explain the techniques and methods used to fix your bike so you can attempt it yourself. They also have a clear understanding of what brands are best and recommend them as such. Specifically, Roberio Bezerra, U.S. Team head Mechanic is always willing to help and to get to know his customers. Mack Cycle, recommended for excellence.

tim sommerfield

We had a great experience of buying a brand new bike for my wife from Jose Reyes.He was professional, very knowledgeable and took the time to fit the bike precisely to my wife’s comfort and height

Mikey Perez

I would like to take this opportunity to thank all the representatives at Mack Cycles. Their professionalism, experience, and knowledge of the equipment surpasses many of the other shops. Thank Goodness that Miami has a Mac cycle. If they don't have it for a great deal it doesn't exist.

Jose Delgado

#1 bike shop in Miami. Best customer service & plenty of knowledge to share with others.

Nick P

Mack Cycle is great! Their rental bikes are in great condition and their pickup/drop off service for local events is extremely convenient. Will absolutely use them again in the future.

Angel Blanco III

Another great visit to Mack Cycle! No better shop exists. Ricardo & Jennifer delivering great service as usual. Highly Recommended for all your bike needs.

Neal McAliley

Mack Cycle is a good family bicycle shop. Our family has been buying bicycles for years. Recently, we purchased a bicycle that turned out to have a defective derailleur, and when we brought it to their attention, they replaced it for free. Thank you, Mack Cycle!

Rich Arnold

My wife and I rented a couple bikes for our stay. The bikes were of high quality and in excellent repair. A quick adjustment of the seats and we were ready to go. We appreciate their efforts facilitating an excellent stay.

Walton McCloud

On Sunday about 11:30am February the 8th I walked into Mack Cycle and Fitness to look at some lights for my road bike because I ride a lot in the early morning (4am) and at 1:30pm I was walking out with a brand new 2015 Cannondale CAAD 10 52cm with no money down because I was approved by the bank. Then I took the bike home to get my bike shoes and pedals to bring back to be installed on the bike, after installation I thanked everyone at Mack Cycle for their help and business l was going to take the Metro Rail back home I said to myself it's a great day to ride so I took the 8.5 miles to my house. This bike is the best it's fast and smooth. I want a thank Georgia for sale and Calixto for recommended on this bike and fitting. I just received my income tax return on Friday February 27th and on Sunday March 1st I just paid the in tired price of $1417.73 and now it's all mines . Thank you very much you guys are the best

Jake MacNair

Bought my trail bike from here! Fair prices, great service and very helpful. Will not shop at another bike shop in South Florida. Very knowledgeable of all cycling has to offer in South Florida.

Jesse Benedetti

I just raced in the HD tri today and my main concern was shipping my bike for the first time. But, my gosh, i couldnt of had better service and knowledge from the folks at Mack cycle and fitness. Without a doubt grade A++++ . I was coming from new york down to miami and not only did Mack Cycle and Fitness put my bike together flawlessly but when i had a slight concern how to transport my bike to the race, they went well out of their way to help. And as if thats not enough, when the race was over they came to see how i was and how the race and bike did and then offered to bring my bike back to the shop and send back to New York for me. I cant thank the staff at Mack cycle enough for the awesome work and service and knowledge they provided me. They made my whole first olympic tri experience excellent. Thank you staff, and management at Mack Cycle & Fitness in Miami. You guys ROCK!!!!!!

Nicolas Camejo

Great bike shop especially the mechanics. Nixon really helped me out with my suspension setup. Bought 2 bikes here and enjoyed the experience thoroughly. Thank you Mack Cycle.

David Bova

To Sandy, and the rest of Mack Cycle, I'd like to express my gratitude for all that you and Mack Cycle did for me as a first time participant in the DCC. Once I signed up to ride for the DCC, and joined the Mack Cycle Team, thereafter I felt like I was treated like royalty. I am not an avid cyclist, I just wanted to ride for the good cause. For doing so, Mack Cycle gave me $150 to be used in their store (what an incredible gesture), and a very cool Mack Cycle outfit to wear the day of the ride. (By the way Sandy, you were right ... I loved the bib shorts.) When I came into the store, (one weekend to shop with the credit ... another to pick-up my Mack Cycle outfit), I was given exceptional customer service by everyone I encountered, and all were patient with me even though I had not much of a clue as to what I was doing, (being a newbie to all of this). Thank you so much Sandy, and please pass a big thank you on to all of the staff at Mack Cycle. You guys really made this whole experience quite fun and very enjoyable. I look forward to the DCC VII, and once again proudly wearing a Mack Cycle outfit, if you'll have me. With much appreciation, Dave

Glenford Ysaguirre

Just purchased a Cannondale Road bike. Both Tommy and, in his schedule absence, Sandy were very helpful and patient in assisting me finding what I wanted. Much appreciated guys!! GY

Katie Abbott

I'm a long-time Mack Cycle customer but wanted to comment as to why. Every time I go in, no less than 4 people ask me if I need help, and all know what they're talking about. Last weekend I went for a flat tire workshop and got a personal session with Alex which was outstanding. The same week I had to take in my tri bike for its annual visit, and Robeiro helped me with a new chainring on the front. I had the best ride ever today with it. Finally, Mack Cycle really cares about the community and gives back. They were at this morning's Pinecrest Community Ride, complete with a mechanic and fun bikes to try. Rachel was particularly helpful! THANK YOU again for everything Mack Cycle!

Scott Swenson

Sandy was awesome and very helpful. She knew her product and answered all my questions. Thank you!

Aron Rosenberg

1 review 5.0 star rating 9/12/2017 I recently did the Biscayne Tri while on vacation from NYC. I headed over to Mack Cycle to pick up my registration and was so impressed with the place. They have everything you could possibly need for Tri athletes. I had forgotten some things back home and was able to replace what I needed at comparable and affordable prices like back home. Mary Jane was super helpful in showing me around. What a wonderful place! Aron Rosenberg Brooklyn NY

Dione Mila

Our favorite cycle shop for over 30 years! We've purchased all our bicycles from Mack Cycle. Purchased two mountain bikes from Jennifer Lopez today and couldn't be happier. Thank you Jennifer!

Coleman Thompson

Sandy did a great job of helping me find a bike as a gift. She then directed me through their website to locate and purchase the bike. Thank you!

Lorenzo Hamilton

Had an issue with my Garmin and as with always getting help at Mack Cycle, just as my luck gets better, Jennifer was able to not only help me but went above to update my Garmin. I was not aware of the newest update but she did. Knowledgeable and very helpful. Amazing ..if you need anything ask for Jennifer. Thank you Jennifer

Richard Benvenuti

Mack Cycle has excellent service and sales staff. Two months ago I purchased a triathlon bike and I have been completely satisfied with the purchase. Their knowledgable sales staff provided excellent guidance in selecting the right bike for me. After the purchase Roberio Bezerra, their head technician/Mechanic, fitted me for my bike. The fitting process happened over a period of time with Roberio making slight changes and having me ride for a week to ensure that the changes are the right one for me. His professionalism and willingness to understand my needs have made this a great experience. Roberio really took the time to explain the techniques and methods he was going to use to better fit me to my bike. The changes he suggested have made my riding more enjoyable and comfortable. They all go out of their way to make sure that you are completely satisfied.

Sergio Moreno

I have purchased several bikes and equipment from this store. Excellent customer service, Luis is a great mechanic, he solves any problem with my bike in the blink of an eye! If you are thinking about buying a bike, gear, fitting, or services your actual bike don't hesitate to pass by Mack cycle.

Jami Lercher

The service here is always fast and friendly. We've been in 3 times in six months and the employees treat us like family. You won't find better products or better value anywhere else in Miami. We love Mack's!!

Spencer Levine

Excellent customer service. This is the local, reliable, and go to bike shop in miami. They did a service repair within a few days and my bike is as good as new now. WIll definitely be going back there. Very professional, fair pricing.

Kenny Galvani

Sandy was very helpful answering questions before and after my new bike purchase. The bike is great and exactly as described. My daughter loves it!

Charles H

Great shop with lots of specials. Excellent service

Scott Beeman

Phenomenal experience. Sandy was such a big help. Very responsive via chat and sent photos of items that I was considering. I felt like I was right there in the shop.

Victor Yin

Friendly staff! Service was helpful and very streamline. Thank you!

Eric G

Love Mack Cycle. Have competed in several of their races and work closely with their bike fitter Chris Pavon. He did an amazing job taking my measurements, feedback, and analysis of me peddling on the bike to get me in a perfect fit and address the back pain I was having. I feel great now and continue to participate in two half and one full Ironman distances per year.

Iris Larrucea

Sandra is an outstanding employee of Mack Cycle and Fitness!!! She answered all my questions and made me a very HAPPY customer😊😊😊😊😊 She is super sweet and because of her Amazing customer service, I will definitely be a repeat customer! Thank you Sandra!!!!!! …

Ja Jp

I started going to Mack Cycle to service my road bike after my ususal shop changed ownership. From the start, Roberio welcomed me like an old friend. He and his staff are extremely knowledgeable. When I first took my bike it was making a sound as if the bottom bracket were cracked. Roberio started investigating and later found that the sound was being caused by a gritty lube that had been applied to the crank. He cleaned it, applied the proper lubricant and it was working perfectly. Recently I cracked the hub of my back wheel. Roberio provided a temporary replacement while he dealt with the manufacturer to get the replacement wheel. In the end he was able to get the warranty to cover the a new wheel and I never missed one day of riding. What I most appreciate about Roberio and his team is that they know what they are doing and they don't try to goad you into doing unncessary work just to fatten the bill. In fact, the service prices are extremely competitive. I have gone in with problems that could be diagnosed as major (expensive) issues only to have them turn out to be simple fixes. My Cervelo is running like new thanks to Roberio and his crew and their attention to detail. The service department at Mack is everything that you can ask for. Everyone is knowledgable and with Roberio at the helm the operation is smooth and simple for the customer.

Patty S

I had Sandy help me purchase my 4th bike, she was exceptional in helping me find the right bike and extremely efficient in getting it delivered the same day. Excellent service!

Rick Grover

Fast and accurate service. Even in the midst of a pandemic my helmet was delivered perfectly as ordered in less than 48 hrs. I will definitely buy from Mack Cycle and Fitness in the future

Daniel Harcha

Mack Cycle has an amazing selection of bikes and clothing. The sales staff is extremely knowledgable and helpful! Plus they offer great deals on industry-leading products.

Jorge Martinez

Sandra was great help me out with a perfect gift for my daughters bday and I also purchased a garmin edge. Thank you so much sandra for all your help i will definitely be coming back for all my bike needs.

Dirk van Velzen

Sandy is a Bona Fide Rock Star! We bought an awesome Specialized bike, sight unseen... all the way from Seattle. Expectations were met except for a missing part that likely escaped from the box during transport. Sandy resolved this issue in a shockingly efficient and effective manner. Sandy, if you're ever looking to relocate, we could use people like you to create outstanding customer experiences. Ping me! :)

Alberto Bullrich

Great bikeshop in Miami were you can get professional advise from Ovy Bilbao or service your bike by Luis and the rest of the crew. Excellent selection of bikes and where I found my new triathlon one.

Mark King

FITTING PAIN to PERFORMANCE GAIN - During my time as a mountain biker, I was courted many times to have a bike fitting. It did not seem that necessary and often times friends were skeptical, so I never did it. Then I started road riding, so a fitting seemed like a good idea. My first fitter, who is from a shop other than Mack Cycle, was terrible and got zero results. The second fitter (also not Mack) sold me a new bike, so I knew this was the right sized frame. This fitting put me into bikefit hell. After months of not riding and a visit to the physician for anti-inflammatory and muscle relaxing pills I was able to ride again. Now along comes the Third fitter. He makes his run at it and then throws up his hands, without success, and says he can not do anything more to help me. Then I found Chris Pavon and Mack Cycle. That took 3 years! Chris got results and solved the problem in 3 months! Chris made measurements others had missed, he listened to me and collaborated with me. He was always on time, knowledgeable on a wide range of cycling matters and professional at all times. I feel SO much better on my bike these days. My mileage is up dramatically and so are all my times! I have dropped weight and my cardio and muscle performance is at all time highs, for sure! I would say my average speed has increased 3 - 4 miles per hour. But, most importantly, I am no longer in pain. Chris - You are a champion! Thank you.

Ryan Groves

A great bike shop. Sandy assisted me with a purchase (I live outside FL) and everything went great! I highly recommend to both locals and out of state customers.

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