Reviews of Trek Bicycle Tukwila Southcenter. (Bicycle Store) in Seattle (Washington).

Trek Bicycle Tukwila Southcenter

311 Reviews

197 Comments

Bicycle store

Bicycle store

331 Tukwila Pkwy, Tukwila, WA 98188, United States

Description

Information of Trek Bicycle Tukwila Southcenter, Bicycle store in Seattle (Washington)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Trek Bicycle Tukwila Southcenter

Reviews of Trek Bicycle Tukwila Southcenter

Jody Teddi

I wanted to love this place but unfortunately if you don’t look like you cycle all day long you probably won’t get the exceptional service everyone here speaks of…not sure why they treated us differently from everyone else just because we didn’t look the part. Kinda bummed. There were literally 3 people standing at the front staring at us as we walked in (they weren’t helping customers at the moment) and didn’t even wave or say hello…everyone else dressed as cyclists got a nice friendly greeting as they entered the doors. Giving 3 stars because they do still have quality products you should check out if you’re in need of parts.

Eric Nebel

Had a great time shopping for a bike here. I did my research and went in knowing what I was looking for. Jessica was a great rep and made the process fun. I ended up spending twice what I intended to, but when you're a big guy, there's fewer options. The shop was clean, had great displays, and prices for merch. Everyone I talked to in the shop was super friendly and didn't talk to me like I was dumb, which is appreciated. Will go back to them for all my cycling needs, kudos!

Alphonso Morales

The customer service team here is top notch. I purchased my brand new Trek Verve 3 bike with the help of Evan. Staff is very knowledgeable, patient and courteous. When I picked up my bike they did a safety test on it I made sure everything was working properly. They also took the time to attach a back rack to the bike for me which I already own for no extra charge. I rode my bike this afternoon and I can definitely tell the difference between this professional bike and the cheap one I bought at Target which kept falling apart(at least I was able to return it). The brakes and the tires as well as the gear shifting is superb. I highly recommend this bike shop to anyone looking for a high quality bike.

Arjun Chiddarwar

I have been waiting to buy a Trek Fx since 2015. In Feb 2022 I was able to buy a Trek Fx 3. The staff was friendly and answered all questions very well. I was helped by Raechal A. and she was great. Highly recommend the store and the folks who work here if you’re looking to buy a bike. Also +1 to the location of the store as you can test ride a bike on the green river trail.

Anita Turner

they are wonderful. i had them put on some accessories on my bike before i went to get it. long story short i ordered the wrong sized bike and they were so gracious and kind - they ordered me a new bike, put all my accessories on it and did it all with a smile, best customer service ever,

L C

Dave and his colleagues are great people! They helped me with test rides on multiple bikes the whole afternoon. I really appreciate their help and patience. Highly recommended to visit the store and get your bikes!

MM

tldr: 1) Mechanics in the back who don't come to the floor did a great job. 2) Ask to talk with Donovan. I own a Trek bike, and I like Trek, but this place emanates that pretentious, smug, and unhelpful vibe that some LBS have. I needed to service my n+1 Trek, and figured: why not just go to Trek, especially since the location is convenient too. (Very convenient.) If you need to service your bike, or need help with anything, I highly recommend you speak with Donovan. He was approachable, available, and helpful. He was also engaged and understood my concerns. I came in needing to do some repairs and also some simple swaps to my bike like replacing tubeless tires (I can do it myself, but it was cost and time-efficient for me to have them swap it out) and he was willing to help. He and the technician put my bike in good working order, and I was able to do some good rides and a metric century a few days after getting it back without problems. It was like having a new bike! I also knew I'd be paying premium prices by taking it to Trek, but the peace of mind in knowing they had the parts (except the cassette!), and had qualified technicians who work on Treks was worth it. There was another lady, who I think was named Jess, was also friendly too. (I don't expect everyone to be friendly or to start a conversation with me, but the non-consideration or even lack of willingness to help...I'm walking in the store with a bicycle, at least ask me if I need help (I knew where the service department was), implicitly tells customers that they are not necessarily valued. And that's not a good thing.) Also, watching interactions between some of the workers showed that some employees were irritated and did not value each other. If a front of house person comes to the back opening drawers asking for a wrench, help and get her a wrench instead of watching and asking why she's looking in the wrong place. I'll probably still take my bicycle here whenever I need maintenance or repair work only because the location is convenient, and because the technicians did a superb job (I'll also need a new cassette sometime), but I recommend this place with hesitation. If you do decide to visit, speak with Donovan. He works towards the back where they repair bicycles. FYI: Closed on Mondays.

Andy Glass

Thomas was extremely helpful. I haven't purchased a bike in years and was unfamiliar with the process and what was important to know. He spent the time with me to help me understand the differences between bikes, equipment, and accessories, while at the same time, not pressuring me to buy anything. I feel much more informed and confident in my purchase after the interaction. Would definitely recommend!

Ezra Citron

Donovan in the service department took a lot of time to walk me through lots of different options for the work that needed to be done on my bike and was great in communicating changes in cost relative to the original quote to make sure I was on board. They did a great job with my MTB tune, dropper install, and new parts install and in general returned the bike squeaky clean with the components all super quiet. Thanks!!

Naomi Schwartz

The whole team was super helpful in getting my bike back in working order. They managed to turn around a full rebuild within 24 hours, getting me back on the road a lot faster than I expected. Everyone I talked to was so kind and helpful.

Michael Matthews

The service department was very thorough when explaining the necessary work and potential work. They provided a complete and accurate estimate with the intention of avoiding unnecessary work. When they were done there was potential work that was necessary and some that was avoided. My bill was less than the estimate. I took my bike on a nice 10 mile test ride and felt confident in the work and enjoyed the feel.Also, everyone was friendly and professional from walking in the door to my departure.I highly recommend, not only this shop, but the Trek brand. Excellent bicycles.

Charles Cotugno

My online order was ready within minutes. Always had great experiences here, the staff is knowledgeable and friendly and the repair department is top notch.

Ben (Benjol)

The bike service guy is super friendly and knowledgeable. I took my trek rail 5 here for derailleur adjustment since the chain keep skipping gear and he fixed it right. No charge too since he fixed it super quick. Sram sx derailleur that comes with trek rail 5 sucks though.

Rod Castillo

I've been here several times and had them do basic stuff like loosening a bottom bracket because I didn't have the tool or just fixing a tubeless tire that was done really bad somewhere else. They've always charged me a reasonable rate and always done the job right. No snobbery or sales pitching. They just do it right for the right fair price. Highly recommended service. Trek bikes are good, too, if a bit overpriced bit that's corporate.

Tad Reid

For a tiny store their parts department is pretty well stocked. They almost alway have parts for even my my old bikes. I had another nice surprise recently. My tights blew out with more than a month of winter left. They actually still had winter clothes... in winter! Seems most retailers are selling spring and summer things even before the trees have buds on them.

Can Tuncer

The Staff was super friendly and informative, they were very helpful and gave us ton of information about bikes. It was a 25min drive for us to go to that location but I am glad we did, We would be happy to purchase another bike from this location.

Steve Haskell (Hask)

Incredible customer service. Their staff is amazing. You can tell they really love everything about cycling and helping people to enjoy biking. They took the time to explain everything I needed to know about my new ebike and ensure I didn't have any unanswered questions or concerns. If you're looking for a bike shop, look no further than here. I've been cycling for 20 years and will gladly drive the 90 minutes to this shop again and again.

Dr. Mary Klimek

Morgan and Pete were very helpful and friendly. They made the bike purchase experience fun and informative and I didn't feel any pressure from either of them to buy. If you're looking for a Trek bike, these guys are the best. This store has a great selection. If you're thinking about purchasing a bike in 2021 I'd recommend going bike shopping here sooner than later. Don't wait until the Spring to get a new bike for the summer or you may not be able to find what you're looking for.

Brian Wheeler

The staff was very professional and courteous. They had me set up an appointment to view the bike. They were ready on time. The store was spotless clean and they had everything set up perfect to keep everyone safe from the virus going around. They showed me all the ins and outs on the bike and got me out the door with a beautiful new bike. Thank you Trek Bicycle Tukwila Southcenter

Grady C

Super knowledgeable and friendly, I’ve had a couple tune-ups and small fixes here and they’ve done a great job. Trek makes awesome bikes too… somewhat expensive but you get the quality you’re paying for.

Craig Baker

Love the shop & staff... Very friendly helpful Answered all my questions. One complaint (1)wish they had shop in Pierce County.

Joshua Billig

Bought a bike in June and am very happy with it and the staff @ Southcenter. However when I called to have the free tune-up, they said they were booked for a week and not even making (scheduling) appointments for another week and that I should call back then. Have friend who bought a trek bike @ the Redmond Trek around the same time and had no problem getting his bike in for a tune-up. They're keeping his bike for a few days, but were responsive and helpful. I'll give Trek Southcenter the opportunity to service my bike, hoping it's an unusual circumstance, but this raises red flags.

Ruth Reiser

I was able to easily come in and get a new pair of Delta cleat spinning shoes for my classes. My old spin shoes just weren't cutting it anymore. Although their supply for women's shoes and sizes seem to be somewhat limited, I was able to find a pair I liked right away. The helpful staff also recommended an alternative type of cleat that still worked with the Delta clips but gave me a little bit more wiggle room. Very happy with the purchase. I've already used them twice since my purchase on Monday and I'm pleased at how quickly I can clip and unclip out of my pedals.

Roman P

I had my Ghost MTB serviced here. Great work and fast turn around in March 2022.

steven oneal

Very nice and helpful staff. With this huge bike shortage I’ve been forced to call every Trek location at least twice a week to check their incoming shipments for three bikes I wanted in XL. Calling multiple stores a week gave me a unique prospective on how customer service varies between locations. Not once did the employee in University Place actually take time to check the stores inventory for the bikes I asked for. They would simply say no and come in to check when they would get one. When I went in they said they wouldn’t have any until April of next year and wouldn’t even put me on a wait list. And because I asked for three different bike models, every time I asked about a different bike I could see the irritation and annoyance in his face. I didn’t even want to spend my money there. The very first time I called this location and every week after, the employees would actually check their inventory for each bike I was looking for and was even able to put me on a waiting list over the phone as it was 25 miles away from my residence. The employees were present and seemed happy to help. They even told me when they received their shipments so I only had to call once a week at a certain time so they would have time to take inventory. Due to my persistent calling, I was able to jump on one of the bikes I wanted and payed for it over the phone. Way before April of next year mind you. When I went to pick up the bike, the employee was super helpful. I got to take a test ride on the bike in the lot and found a great helmet for me. I will definitely be buying my wife’s bike and daughters bike from this location, when they come in stock, even though it’s 25 miles away vs the UP location which is 5 miles away. I love my new Trek Marlin 6 so far!! Thanks guys!

Rex Wood

Neat and clean shop. I called in the morning to check if they had a bike in stock, Roscoe 6. They did, but would have to be put together and volunteered to put next size together as well. It was almost ready when I got there, just were bedding the brakes. Friendly and attentive. Knowledgeable on local trails too.

Kathy Beckwith

The folks at Trex were very helpful. I learned a lot and appreciated the assistance in getting my bike in and out of the house. Thanks!

mike heaps

I don't trust sales people even ones who work at bike shops, so I went back to the mechanic his name is Kevin, he talked me through several different bikes, we tried out different bikes and when I was done I found the right bike for me. Kevin made everything go smoothly it wasn't a walk in the store by a bicycle and leave experience, it was take some time ride some bikes feel out the bike that's right for you and leave the store happy. Because he was the mechanic he knew the answers to the questions I had better than the sales people. I'm sure the sales people at the Southcenter Trek Store know their business and know their bikes but I simply don't trust salespeople these guys didn't show me that they couldn't be trusted it's just my personality. Everyone there was very friendly very happy and very encouraging when it came to me trying out different bikes and the experience was a good one and the end result for me was that I appreciated being able to talk to a mechanic rather than the sales person and it was a great experience.

meretastic

There were multiple bikes in my size available, and I was finally able to find the bike I'd been looking for! Also the gentleman who helped me (I didn't catch his name, he was working the day I made my purchase and spent a lot of his time helping me get sorted!) was absolutely fantastic and very patient and helpful.

Randy Dutton

Simply amazing. Passing through Seattle and needed my sons bike fixed. They didn’t have parts but took a bike off the floor to repair on the spot. I have bikes for 40 years and known some excellent bike shops. These guys are the best experience I have ever had. Thanks Brett for doing whatever it took. And thanks Ian for showing what customer service and being what every customer desires in this kind of situation - a friendly, competent and engaging craftsman.

Lynnette Miller

Staff were amazing. They spent time with me to make sure of my needs and wants to find the right bike for me. The bike i wanted was not in store so they found it and had it shipped and in my hands within a week. They really went over the top, Morgan is tops!

Mack M

VERY POSITIVE EXPERIENCE HERE: All the personnel were friendly, attentive & professional. They work together as a team to produce top quality service & customer satisfaction. A truly refreshing experience. My Personal thanks to: Johan, Emmit, Jessica, Josh & Will. You have won my business!

Eyung G

The folks working here are what make up the store. Every person was super helpful and took their time to show products and ask questions. Really one on one experience. The technicians went above and beyond to help me put together my trek and took time to troubleshoot my problems. This place makes me want to work at a bike shop just like this.

Julie Penn

I love my new carbon fiber hybrid bike, the FX S 5! The customer service exceeded my expectations. Right before going to the Trek store, I visited different bicycle store nearby and their non participation in protecting their community, by not wearing masks (Only one employee did) - I chose to spend my money with Trek. Trek staff was very good at physical distancing and wearing masks the correct way during my hour long visit. I also love the Trek 30 day guarantee on all of their bikes. When buy a high end bike, you want to make sure you love it.

Matt Quint

Everybody was super friendly and helpful. The people there helped me find the right bike for what I needed. They helped make sure I had the right accessories too. It was a vastly better experience than I had at some other local bicycle stores.

Ron Allen

These guys are absolutely fantastic! When I passed through the Tukwila area in late July of 2020 (on my way from California to the Canadian border), I began experiencing gear shifting problems. Desperate and without options, I dropped into their shop suddenly and without an appointment. Zack welcomed me in, and quickly diagnosed the problem. He made one small adjustment (free of charge), and I was on my way again within minutes. The very next day, a worn gear shifting cable finally snapped, and I was suddenly stranded just north of town, with a completely non-functioning bike. So I went back to the shop (again unannounced). This time, "Oz" (a senior service technician) saved the day. He spent the next couple of hours "performing emergency surgery" on my18-speed. He even went to his house to obtain a part that they did not currently have in their shop! This time, there was a minimal charge for new parts (derailer, cables, etc.). But even then, the cost was minimal ($100 or so), and the service was exceptional. Like most bike shops these days, these guys had a large number of bikes to repair. However, they made me a top priority (since I was not from the area, and in need of immediate service). Excellent people, and expert service. I highly recommend them!

Dave Pierce

I recently purchased my second bike from the Southcenter store. I enjoyed my interactions with all the staff. The store is always professional in appearance and how they do business. What impressed me the most was that with each bike, it was tuned up and ready to go when I left the store. I understand there is a breaking in period where cable and such stretch and need to be adjusted, but I have some bad experiences with other bike purchases, where the first day on the trail was ruined with faulty shifting, dropping chains, etc. So I really appreciate the state of these bikes when they leave the store.

Jodi Saunders

Had a very positive experience with this shop. Tracking down a bike during COVID has been quite the chore, and most shops I've talked to have been overwhelmed, and it showed in their customer service. These guys happened to have the bike I was looking for, put it on hold for me, and got me all set up and out the door in under 30 minutes. Not to mention they were super friendly about it.

Yessenia Arroyo

I just moved here and I was looking forward owning a bike since where I used to live was not very bike friendly. I went to several stores and they shut me down for some reason, but the guys at the Trek store where AWESOME, Bryan took the time and show me several options and we ended up taking a bike home that day. I've been using my bike since I got it and I love it. Def 10/10 to this store. Thank you!

K I

I've been a customer here for the last four years or so. This store is the best! The entire crew takes care of me and all of my bicycling needs. Will, Dave, Kyle, T. The entire staff is on point. I like the layout of the store too. Spacious with a good selection of inventory but not cluttered. The service department is excellent and they are very knowledgeable no matter your preferred cycling discipline. Well done Trek Bicycle Tukwila Southcenter! I'll be back for sure!

Anthony Nishat

Had a very good experience buying my bike from the Trek store in Tukwilla. Due to the pandemic season, we had initially inquired about the bikes I was interested in over phone. I was informed about both models Dual Sport 3 in size small and Dual Sport 2 in size large was available. We reached over the store by 4PM as I had mentioned. The store was letting in customers two at a time to allow enough social distancing to be maintained. With a wait a little over 15 mins, we were let inside the store and the personnel were very courteous and helpful. My daughter tried out the Dual Sport 3 and it was good to go from her perspective. For the other model for myself, the sales person informed that it is not available. This part was bit let down but I assume when they confirmed over phone probably there was a mix-up or somebody bought it just before I arrived. I did see one person loading Dual Sport 2 loading in their car while we were waiting outside. That said, I can completely understand the situation. They offered me choices over Marlin 6 and 7. I tried both of those and went with Marlin 6. They were patient with us trying out the cycles and also helped me with getting the seat pipe cut etc. Overall I was very satisfied with the experience.

Marcus Wong

Super friendly and helpful employees. Everyone we spoke to was knowledgeable about biking, bike fit, and the models they sell. Long time employees and clearly bike enthusiasts. Parking lot is relatively not busy, so bring your helmet and go for a test ride.

M Hale

Dave was very welcoming, very friendly when I entered the store. He was very considerate- I brought the bike for a tune up on a Thursday but he made sure I get it the next day (I have a ride that weekend). He gave me accurate information and was charged with what I expected. I rode my bike and It worked perfectly. Thank you Dave. Awesome service!

Keri Thompson

I purchased a women's Checkpoint 6. I love the bike, it is the best one ever! I would also like to take the time to say how wonderful the people are at the Trek Bicycle in Tukwila. Everyone I worked with was patient and let me ask questions, often the same ones over and over. :) My new bike is set up perfectly; I was not pressured or oversold product which I greatly appreciate. This is my go-to bike store and has been for years, this is my third bicycle I have purchased from them.

Jacqueline de la Paz

great customer service- I turned in my bike for the level 2 service- i haven't serviced/ used my bike in almost 2 years. they called me to keep me updated on what work they recommended, pricing, and asked if i needed anything else before moving forward. practiced the "non-contact" service during these wild COVID-19 times and got my bike back to me within 4 business days or so. i also love the handle bar tape that Brett B. (service dude) chose to match my bike. Rode my bike the day i got it back and that baby was running like it was brand new. def recommend.

Stanford “Boots” Williams

Edited - all I said below is true but I went back and left very pleased with the service. I did intend to say more but I have been busy which incidentally demonstrates what my issue was with your store. I went there the 1st day and found out there was a sign in and I had to make an appointment. So I made the appointment for the next day. I went back the next day and the customers before me were still not done by the time for my appointment, so I waited around for 15 minutes then I left. On my 3rd and final visit, I went to the store knowing that I would not be able to see anyone but I wanted to find out about making an appointment but instead asked specifically about just buying what I want. The guy at the door appeared to be helpful but with his mask on all I sensed was that I was working with a robot just spitting facts with no emotion. He told me that the bike I want is and has been sold out all over the state and that NO one has it. So after 3 visits, I did not get to see any bikes at all, and found out that the one I shopped for online is not available. It felt like I wasted my time. Not trying to be a complaining jerk here but a lesson to all of us in the customer field should make every effort to show more concern, interest, customer service because the mask surely didn't help and my visits to your store just heightened my issue about just trying to find a bike for goodness sake.

Carl Wigren, MD

The staff here are fantastic. Attention to detail is what they do best.I’m an older guy looking for an E bike. They gave me all the information I needed and set me up with the right bike. Changed my life. Thanks to the trek store employees.

Ahmad H

I purchased 4 brand new Trek road bikes from this store within the last 3 years & whole host of other Trek products. Trek makes great quality road bikes & stands behind its products 100%. Technician Daniel is always a great help & goes above & beyond. He has helped me with servicing all of my bikes & always goes the extra mile for customers. The reason I keep coming back particularly to this store is employees just like Daniel.

Cheryl R

Excellent store and customer service!! My husband and I have now purchased two new road bikes from them since the first of the year. Both times they spent time helping us and setting up the bicycles. We had such a great experience, we took our son's Trek road bike in for a service. I would definitely recommend this shop.

Geoffrey Liu

Went there on a Saturday afternoon to get replacement parts for my bike. It's a very nice store, with a wide selection of bicycles. The staff were very friendly, and definitely knowledgeable! They won't try to upsell you or pressure you to spend lots of money, which I very much appreciated. It's also a huge improvement from its former location, where it was named Bicycles West. 10/10 would recommend, would go there again.

Reesexxzcg

Great selection! Very knowledgeable and helpful staff! Would recommend

Steve Burbridge

I flew in from Phoenix and realized that the airline had snapped my derailleur hanger. I came to Trek as soon as they opened up and Will and the team found a hanger for me and got it fixed. Couldn't be happier. Really great staff.

James Akagi

(Newer rider. Haven't ridden a bicycle since I was a kid. I'm 44 now.) Came into the store on a lazy Sunday looking to see what they had in stock. Was looking for a mountain bike and wasn't sure what to get or what I was really looking for. Brian K. came up to me and greeted me with enthusiasm and kindness. He showed me around the store and helped me choose an E-MTB. Brian seems to be super-hella knowledgeable about the bike world. Knew his products, and knew very comprehensively the ins and outs of all the comparable models to help make a perfectly executed and educated decision. He walked me thru how everything functions, what suggestions he had for my style of riding, and even set me up with all the accessories I would need to help me along the way. Brian is a very high-value employee and a wonderful professional that represents his store exceedingly well. It is a very rare occasion to get someone as low-pressure, informative, kind, courteous, and friendly as he. Many sales professionals who know their products well, seem to have an elitist way of treatment of their newer customers; NOT Brian. I really felt very well taken care of. Although I am sure all Trek stores have the same type of service experience. But Brian is definitely a winner and a great representative of his store and company. Summarization: Brian is a very low-pressure sales professional that REALLY knows his products and accessories. He set me up with a new EMTB, bike accessories, automotive bike rack, and even helped with registering my bike with the company. I would highly reccomend Brian and the store in Tukwilla (Southgate). All of their employees are extremely helpful and extremely kind and welcoming. Go here. You won't be disappointed. /jim

Yuriy Motso

Great customer service. Extremely knowledgable and helpful. They want you to have the best bike experience possible. But they are super slow at getting you a bike that's in stock at their main facility. I bought two bikes that were both in stock and it's taking two weeks to get them. After a huge purchase like that I would have expected faster shipping. So be prepared to wait.

Brian Williams

This is easily one of the best bike stores I've ever experienced. No bike snobs here. Everyone is super helpful and friendly. I'm a big fan of Trek and Bontrager too so that makes it a win win. I always recommend this store to friends and even strangers who are looking for a good bike shop experience.

Yit

Just left here with my wife’s bike! Great customer service, and competent staff. Oz did the service for us and did a wonderful job on my wife’s bike plus showed me a few simple pointers on bike care. It’s a bonus that one of the staff new some sign language too. %100 recommend this place.

Pete Stuart-Lovell

I have always loved and chosen Trek bikes. When deciding where to buy my third Trek... this one an e-bike to add to the road bike and mountain bike I already own, I thought it best to go to an actual Trek bicycle shop as they know more than anyone about Trek bikes. I was not disappointed. Kyle, the manager, who races bikes, was extremely helpful and friendly, and Dave, the mechanic, owns and commutes on the same e-bike (CrossRip+) that we purchased. I can't recommend this shop enough. They will take care of you!

Agnieszka S.

The Trek Bicycle Tukwila staff offers excellent customer service and is exceptionally knowledgeable. The selection and quality of apparel and accessories is outstanding. What I enjoy most about being part of the Trek community are the super fun group rides, bike demos and classes coordinated by the Trek crew. They love what they do and it shows. There is something here for everyone so don’t be shy to ask.

Corey Epley

Besides the great name from Trek bikes. I think the best part is the service that you get from the amazing team. I was over the top satisfied when I bought my bike it seems ages ago from the team the Southcenter store. I’ve taken my bike back for air and assessments and each time they have been nothing but customer focused. A while back I purchased a pump but it isn’t compatible with my current tubes. So I went in and asked for a solution. Fully expecting a chuckle from the associate and then pushed to buy another pump or spend the money on new tubes. Instead he said I have a great solution and we walked back to the shop to find a couple of conversion caps. He said that will be $2. I said that’s it.? He demonstrated how to use them,made sure I didn’t have any questions and sent me on my way. I even asked questions about a road bike which was way out of my league and he kindly indulged my inquiry as if I was seriously thinking about buying the bike. If you want a great customer experience you need to stop by Trek of Tukwila, they are amazing. They don’t just have amazing bikes and accessories! I just feelBad for not getting the Associates name to acknowledge him properly. Thank you Trek of Tukwila. I need to come back to get my RT lights and controller, I’m sold.

Lynne Miles

Jesse told us everything we needed today know about the e-bikes and helped us make the choice that was best for us! Great place and nice people.

Ryan Schroeder

Great service from the whole staff while shopping for a new road bike

Joanna Fleischer

No pressure environment. I was actively encouraged to take a few bikes out to test ride them and having the Green River Trail so close made it easy! I'm new to biking so really didn't know the difference between the bikes going in so it was great to be able to test them out. The team spent time walking through and fitting the accessories and then getting the bike set up so everything fit just right for me. The team are obviously made up of bike enthusiasts who know their stuff.

Aaron Tucker

This isn't about just one visit but my over all dealings with the store/people that work there. I bought my bike September 21st 2013. (Yes I remember the date.) And any time I've had an issue or needed something adjusted, they have always taken care of me. I can't say enough good things about them. They are always willing to go well above and beyond what I expect.

Ryan Lundberg

The service tech was clearly very knowledgeable and able to quickly educate me about the condition of my bicycle and recommended services. The end result is like a new bike! The shifting has never been this smooth.

Vincent DiNoto

I had an old 2012 Slash, and I broke the chainstay for the second time. The folks here helped me out to see if the bike was covered under warranty and helped set me up with a demo of a newer bike in the meantime for a weekend. In the end I got the newer bike because the math just worked out better that way in the long run. I have a lot of appreciation for the people here at the shop being patient with me throughout the process and offering advice and input along the way. The new bike is pretty awesome (Fuel Ex 8), and it does everything my old Slash could and then some. I'm impressed what 8 years has done for bikes, considering the new one has 30mm less travel than my old bike.

Asaf Tzur

I ordered a bicycle from Kurt at the Trek Tukwila using the email, When I arrived (a month later) the bicycle was perfectly assembled. the crew was really great and helpful. right after I left the store with my new Trek DS 8.3 i started a 3000 km ride to the grad canyon, it was just great. Thank you all at trek Tukwila, happy cycling everyone.

Thomas Facey

The staff at the Tukwila Trek store is the best around! Always helpful, knowledgeable, welcoming, and above all, friendly! The service department rocks! They are fast and fair! Couldn’t ask for a better bike shop!

trisha hughes

Wow. Very impressed with the professionalism and focus to detail. I have only ever ridden dirt bikes, and walked through the back doors on accident and got only big smiles and actual waves and hellos from workers in the back room. Walked into the front and was immediately greeted by the owner. Again, big warm welcoming smile and a hello. I'm actually quite a bit over weight so felt a little intimidated going into this serious bike store. The owner put me at ease the second I saw his face. He was there to make someone happy with a bike. It was pretty cool. He spent the next two hours with me. He never even looked away from me, not to one of his emplyees, never answered a phone......nothing. he was there for ME! I am so impressed with this guy and company that I had to get on here and write a review. I don't do this often but everyone needs to know where good customer service is, because it's hard to come by. Check this place out. I really can't say enough. They went above and beyond for me.

Barb Penoyar

High praise to employee Brian who very patiently coached my 2 10 year old boys on their test ride, first time on a geared bike!! I ended up buying 2 bikes, I had come in for just a chain. Very good customer service!!

Scott Edison

I've purchased two Trek bikes from Kurt and the team at the Trek store in Tukwila. My current bike was purchased in 2014 and it has been fantastic...until recently. I have had some problems with my brakes and it turned out that there was an issue with my frame that threw the rear disc out of alignment and created uneven wear. I emailed Kurt to ask him what I should do about the issue. He suggested I connect with his service pros and they will assess the situation and set me up with a loaner while they figure things out. I dropped my bike off at the shop, showed Charlie the issue, and ten minutes later I walked out with an upgraded version of my bike to ride while my bike was being fixed. Trek ended up replacing part of my frame under warranty and Charlie and the service pros at the Trek Store got my bike back together quickly, kept me informed as they progressed, and got my bike ready for me the day I needed it. I can't say enough about the service I've received from Kurt and the Trek Store. Thanks guys.

Paddy Kelly

05/13/21 update - The Team at Tukwila are still the Best - I recently messed up my rear derailleur on my Checkpoint. With the Global shortage of everything Shimano, i was told my Shimano GRX was on backorder, through their supply chain network. Will investigated different options to get me back on the bike as soon as possible - Ultegra works in lieu of GRX.I was able to externally source the Part and Emmett installed on the day I dropped it to the store. Thanks Trek Tukwila , Will and Emmet - These folks care about getting folks out on their bikes and know their stuff - Ill be back, hopefully not for repairs but to buy a new mountain bike !!

Ricky Roberson

I believe this is a new location. Its awesome. Great customer service and a really good price on a great bike. I test road a couple but was in a pinch and was able to get the bike and be ready to go immediately. I am riding it now and couldnt be happier.

Joe Macias

Jess and Johnny were extremely helpful and friendly. I love that I was able to test ride the bike on the Green River Trail

JESSIE Slothower

Great shop! Had problems in past, very minor. Helped Replaced back rim out bike warranty. But maybe not out of rim warranty. Bike was out of warranty for a couple months but the rim was in warranty for two years because got replaced under two years ago. Bontrager Rims have a two year warranty when replace, so luckily It was under two years. This was the second time this place told me I need to take it back to the original place where I bought it. That’s not actually true, as long as it’s a trek store they all honor each other Specially out of state

james hagen

Knowledgeable staff, very friendly in store options

Dreydo

Wow. If customer service was half as good everywhere else as it is here I would have way too many bikes than I need. The staff knew their products inside out and helped me decide what type of bike I needed by every aspect I missed and didn't think of. They answered all my questions and explained everything I wasn't sure about I'm honestly blown away by how good the shopping experience was in this store and just wanted to buy everything I couldn't afford lol this is one of the best bike stores I've every been in and I will be sure to spreed the word. If you want an awesome bike or don't know what to buy they have everything from entry level to pro.

Rae K

The customer service can't be beat. I upgraded my bike and couldn't be happier with my purchase. I highly recommend shopping at this location and a Trek product!

Phil Cammarano

Lousy location (they are aware and apparently looking at alternatives), but very friendly and attentive service and they were able to get us the bikes we wanted--tough to do with the C-19 shortages right now. Morgan, the manager, was great to work with.

Brett Nakashima

The staff was friendly and very accommodating. They had the right pedals for me to try a bunch of bikes and were willing to swap wheels around and let me take a bunch of bikes out to try. They're near a bike trail to test road bikes and a pretty good location just off the train down by the river to test gravel and mountain bikes.

Amy Urbauer

We have purchased 3 bikes and they also put together a 4th Trek not purchased in their shop. They are always very helpful when you buy the bike and any issues or questions you have after. Great customer service

James Grant

Amazing staff and serice, Zach went out if his way to help and loan me some tools. I flew in from out of town with a boxed bike and forgot my pedal wrench. They helped me pick out a few more items I needed before my ride and you couldn't ask for a better experience, professionalism and friendly service! Trek has a customer for life in me and next time I'm back in Seattle I will be sure to stop in here again.

Jarrett Garrison

Brett found me a better bike for basically the same price as the lower model during the pandemic, when it’s been really hard to find a deal. He was very knowledgeable and helpful explaining the features, warranty and possible add-ons . Thanks!!!

Gabriela Rebeca

Unlike other bicycle stores I visited the same day, here sales people were patient, helpful and knowledgeable.

Emily Hake

Kevin and Dave were absolutely awesome. They answered all our questions and were a wealth of knowledge about the biking community around here. I brought my bike in and ended up test riding some of their electric bikes. It was a lot of fun.

kenny johns

I recently purchased a new bike at this location after shopping around at several stores locally. I was pleased with the level of courtesy and customer service. I would recommend this store to Anyone looking to purchase a new bike!

Duane H.

Great bike shop. Have top of the line bikes and service department is awesome. Sales reps are real good to work with as well. Clothing selection is very limited.

Patrick Payne

Service was fast, easy, and the man that helped us (Kyle) was very nice and knowledgable! The bikes there are also a ton cheaper than other places we went to while on the search for one for myself, and the one I got is amazing! I highly recommend going to Trek for your bycicle needs!

cheryl covington

Everyone on staff was great. Got the bike going so we were able to ride with friends though the Snoqualmie tunnel thank goodness because I had the only bike with a head light.

David Warner

I am in town from Michigan and these guys are amazing. I am riding a Knee scooter due to injury and the brake cable snapped on my flight. In and out and like new. Awesome customer service!!! Wish there were more stars!!

JEFFREY ARTUGUE

I bought my bike august 2016. Kurt was there to measure my height and also the bike. Bryan, the other sales staff was also helpful and suggested more stuff that I can save . Good customer service and friendly !

Into Light

The folks at the Trek store are always great! Especially love all the free bike repair clinics they hold! They are always willing to take the extra time needed to help kids during the clinics.

Joel Yakar

I have been to the store today at around noon to get a full suspension bike&other accessories. I honestly only have good things to say about the store in general, and Jim, the guy who assited me in particular. Jim helped for about an hour and 15 min. He payed attention to the smallest detailes and was very nice, informative, professional and everything else you would want in a bike seller/rider throughout the whole visit&process. Thank you Jim for all of your superb help, and thanks to the Trek Seatte store! If I lived in the area I would definetley do my future business with them. Joel, Israel

M

Bought a second hand bike off craigslist that started giving me problems and my GF had recommended this place so I stopped by. Not only did the representative tweak my bike enough to get it going again, he showed me how to maintain it myself and all in a matter of minutes. To top it off, he didn't even charge me for it! This is how businesses get lifetime customers, I will definitely be back for my future biking needs :)

Mike Manthey

I’m a long time cyclist and have worked in bike shops in the past. The customer service is unbeatable at the Tukwila trek shop. I’m proud to be a regular at this shop. Great knowledgeable crew!

Garry Ayers

The employee that helped us at TREK in Tukwila was very helpful and incredibly nice. My wife loves her new bike. Thank you!

Eddie Gubarik

Bought a new Bontrager DS4. Absolutely love the bike, but it cost $1,100. Asked them to knock off a bit off the price and they only took off $50...from over 1k. Good bikes but the staff aren't willing to throw anything in for those prices..

Alex Croteau (mtnrider0250)

The experience I had at Trek Tukwila was unmatched. I was set up with a demo bike and taken on a ride by some of the emploeyes. Brian and OZ took me to their local riding spot at Tuger Mountian. They were very knowldegable about the trails and made sure I was able to ride terrain within my abailty. One of the best bikes I have ever been on and I owe alot of that experience to the emploeyes in this shop. I woud highly recomend stoping the store even if to just say hello, they are all freindly staff.

Dale Kopperdahl

Best Bicycle shop. Female bicyclist very knowledgeable. Bought Daughter's bike here. USB powered lights. Futuristic top of the line. Unfortunately thieves on bus target Trek bikes. Updated review by Google. Hit wrong tiny letters.

Bryan Fong

Their customer service is an A+, especially service department. They even went the extra miles to get me going on my wheels with a temporary spokes while waiting for parts even tho I didn’t need it. they are my first stop for any kind of maintenance or repairs. Thanks guys.

Brady Martin

Awesome service and bikes are the best. We just bought our 4th Trek Bike for our youngest son and are on the road as a family!. Treks trade in program for kids bike is a added benifit as your child grows. Thanks Trek Tukwila Southcenter

David Hilderbrand Jr

Purchased a new road bike here, was able to test ride a bike, when the bike I picked was ready to be picked up was again helped with getting it all set to hit the pavement, very good customer service here, have yet to use the available maintenance plans , but would imagine that is going to be good too.

Joel Cohen

Outstanding customer service! I didn't even buy my bike there and they went out of there way. My bike was a mess and they helped put it back together. Highly recommend this place to others!!

Don & Patricia Galvanin

I always feel like I'm getting friendly, personalized service from your staff. Zack did a great job and is a big part of the reason why I always recommend you to friends. Don

Jonathan Cowan

I've bought quite a few items through these guys, and had service done on my bike. The quality of the work and products they sell is high, the staff is super friendly and the prices are very competitive.

Andrey Gromov (Andrey Gromov)

Been going here for the last 2 years love the customer service and very friendly mechanics give great advice. Highly recommend coming here if your looking to buy a new bike.

Reggie R

Very professional shop with young, knowledgable professionals to assist you with your purchasing decisions. It's nice not to have a crotchety old man, tired of cycling and just wants products sold. A bit pricy but I don't believe the shop has much pull on the numbers.

Ron Murray

Very friendly and knowledgeable. Took as much time as needed to answer our questions and accommodate our purchase!

Arthur

Service shop was very friendly and knowledgeable. Went in for a full service tune on my bike but was only recommended for a lesser tune after it was looked at which saved me money.

Steve Brown

The staff in the shop have always been friendly and welcoming. They provide sound advice and have been great on the repairs to my bikes.

Kelly Christensen

Trek is massively underrepresented in the PNW and it's been really nice to have a corporate-owned store in the Seattle area that has the full line up as well as all the good Bontrager stuff. It's great to be able to walk into the shop with a plan, "pick up the new Bontrager hip pack," "get a look at the Stache 9.8" and know that not only they're going to have it, but the staff has tried, tested, formed an opinion of it. Everyone I've encountered at the shop rides, is vested in cycling in one form or another, and will sit and talk trails, bikes, etc. with you. The shop feels like a mom and pop with the added benefit of having the full inventory of Trek and Bontrager sitting on the shelves.

Sean Vernon

This place is awesome. Have bought 2 bikes from this shop. All the mechanics know their stuff and the prices are very competitive. Love coming in here.

Casey Negreiff

Attentive staff and a wide variety of Trek merchandise tucked away in tiny Tukwila.

alex seidman

Trek Bicycle Tukwila went above and beyond for me. I wish I could remember the girl's name who helped me. She works in the front of house and did more than I ever could have asked for. I would definitely recommend them in the future.

Barry Penland

Fantastic customer service. Excellent mechanical service. Good prices, quality bicycles, and no pressure to buy. Good return policy. #fan

Alison Luis Izquierdo

Great, helpful, outstanding customer service. Great bikes too.

Penny J

Great experience. The guys there have always been helpful and explains exactly what your bikes needs. Thank you

Asa Jen Sprague

Bought my Trek bike here after visiting every other store. The owner personally walked me through the sizing and options and it was a great experience.

Jay

Very good place to get your bike worked on and fixed, not expensive at all and very friendly staff. Better than Performance Bicycle!

Duane Johnson

Staff was friendly and very helpful. Didn't try to upsell me on what was needed to repair my bike.

Don Hicks

Very nice looking shop that sells only Trek. Sort of an upscale boutique shop. Lots of bikes are on sale and the people working there are knowledgeable and nice.

Isaiah Ellis

They helped me thoroughly with building my bike. Recommended best parts for my budget

Noel Manley

Great selection of bikes and accessories. Very friendly and knowledgeable staff. Very helpful and useful events from group rides to courses.

Melissa Walker

Customer service here is amazing! They're all so nice and helpfu.

Erika Callahan

Great products, friendly and knowledgeable staff and excellent service. I can't wait to commute with my new bike.

Dan Korienek

Was on vacation and looking for a very specific item that they didn't have, but everyone was so nice I needed to do review. They answered a bunch of questions and spent several minutes talking.

Earle Stuard

Excellent staff, top notch service department and everyone there knows about bicycles and riding them. Great place to spend some of your time and money!

Ivana Pichova

Everything was great, I am happy I came to this store. People were nice, helped me to pick what I neede and explained everything important. Thank you!

Luke V

Awesome!!!! Excited to have new bike and had great customer service

Jay Wagner

Trek Southcenter has taken care of me and my bikes through about 12,000 miles so far. They are awesome.

Tyler Honn

I have been to a number of bike shops that have come off as pretentious and cold. This one however welcomed me and was quite friendly while answering my novice questions about getting into the sport.

Vinny

They really represent what biking is to enthusiasts, and openly share knowledge and passion for bikes with everyone. Also, they organize some amazing local rides!

Gus DuPuis

Great service. incitefuI advise, they helped me build a bike I love. 🚵‍♂️ …

Chad S

Great store and fantastic service prices are also very competitive they have great bikes there and great deals

Greg Strasser

I have bought many bikes at trek and trek bikes elsewhere. they have been the best bikes for me so far.

Victor Renderos

Great service from the crew there, bought a Trek Domane SL5 a few weeks ago. Too bad the store seems to be closed now.

Paul Kramer

Excellent service department. They are quick and thorough.

Jim Bergman

Ryan and Brandon in the service center are terrific, and the showroom staff are very knowledgeable.

JR Aguasin

Everyone at the store are very friendly and always ready to help. Best cycling store!

Sam Cook

Loved Jessica and Johnny at Tukwila Trek! My new powerfly is awesome!

Tracy Dowell

Great bicycle shop good people good atmosphere highly recommend it to everyone that loves their bike!

Terror dome

Love this store. These peoe really know bikes. Go there!

Michelle Fasbinder

The staff was friendly and helpful. they answered all of our questions and really helped me pick out the prefect bike

Jaime Domingo Jr.

Great place recommend to any bicycle enthusiasts, Fast & Friendly service!

Ryan

Very helpful and knowledgeable.

chris green

Nice to get information and great service from an experience staff. Avery good place place to get your bike fits.

Dom Arvisais

Great experience buying a Christmas Bike for my 9 yr old. Everyone was extremely helpful.

Jackie P

So very helpful and accommodating. CoVid conscious in store shopping. Will definitely recommend this store to my friends.

Jason Tillero

Top notch crew. Very friendly.

Xllense

What a great shop... I live in Issaquah, but chose to drive to this location because of the level of service

Jared Roberts

Friendly people in great quality work from the service department.

Alexandro Corro

i buy there a bike and i cross frome seattle to mexico in that bike. everything works grate. everyone was grate in the store.

Alysia Doss

Amazing customer service and helpful suggestions without trying to upsell

Joe Plakinger

I love working with the staff at the site! They are knowledgeable and well versed in the products they are selling & servicing.

David Monderer

Excellent products and the staff is very friendly and extremely helpful, going out of their way to do so.

hawken hense

Needed chain lube. Got chain lube. Quick and professional

kerry flanagan

Good guys, reasonable prices. Had some service done, very fast and on time.

Steve Locher

Great customer service

Jerry Flores

All staff are friendly and very helpful.

Mardo Liwanag

service and sales are awesome--6 stars for David and Kevin

djan555

great service, a most excellent bike!

Audrey Roach

The staff was great! Super helpful and knowledgeable.

Ricardo Saludo

Fun

Anthony Smith

Great store, great people, great bikes!

Angel Brea

Staff is great and very helpful. Definitely I recommend them!

Dan Leenhouts

Excellent service and local advice about upcoming STP ride.

T

Friendly and helpful, but tech shop is pricey.

Thuy Duong

😀😀😀 …

Court Potter

Attentive detailed service. Great retail selection.

west smith

The service dept. is top notch. Knowledgeable and friendly people!

Anil Nagaraj

Very knowledgable staff. Helpful and timely in service..

bill anderson

Friendly, knowledgeable people who didn't up-sell.

Eric & Julie Von Barnau Sythoff

Customer service is very good!

Jake Estares

Awesome staff! Great service and knowledge.

Hunter Wruth

Friendly and helpful staff!

Vickie

Quick service very friendly staff.

Joel Shippell

Good service and they have a buyback option

Nick Wilkin

Service is fast and top notch.

Parm chandi

Was the nicest bike shop I have been

Denny Adams

Very quick, friendly and professional.

Bradford Haines

Great, knowledgeable, helpful service department!

Jordan Sharp

Wonderful experience. Love the staff!

Nikilas Cuddeback

Super helpful and knowledgeable!

Tae Kim

very friendly and knowledgeable staffs

Ray Adams

Great people and decent prices.

Kris Colburn

Personalized assistance from knowledgeable staff.

Martha Chamberlin

Very friendly helpful staff.

Ron Lawhon

The guys at this store are the best!

Jose Calderon

Do you guys have bmx bikes?

Thomasa Mccown

staff friendly and helpful

Diego Camacho

Great Service, Big Selection

Don Stimson

Friendly, efficient service!

Cuong Le

Service is great 👍. …

Jack E Graham Jr

I had a spring tune up done on my Ride1Up Cafe Cruiser E-bike and the price that I was quoted was lower than what I expected. The staff was very friendly and helpful. I will be taking my Outroad Fat Tire Snow Bike to them for a spring tune up as well.

Steve Houston

Tyler Seaton

Emmet Marshall

Keith Stubbs

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