Reviews of Cycle Therapy. (Bicycle Store) in Seattle (Washington).
Cycle Therapy
422 3rd Ave S, Kent, WA 98032, United States
Description
Information of Cycle Therapy, Bicycle store in Seattle (Washington)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Cycle Therapy
Sunday
Closed
Monday
10 am–7 pm
Tuesday
10 am–7 pm
Wednesday
10 am–7 pm
Thursday
10 am–7 pm
Friday
10 am–7 pm
Saturday
10 am–6 pm
Reviews of Cycle Therapy
Wesley Parsons
I’m a truck driver that goes to Kent Wa every trip and went to this shop to get into cycling I didn’t really know what I needed the owner set me up with this salsa rangefinder. They made sure I had everything I needed for the hobby and fitted me to this bike I’ve had the bike a little over a week have about 12 miles on it and love it. Very personable and didn’t make me feel intimidated as a novice very professional and made me feel confident with my purchase.
Fly Mae
Cycle Therapy's location used to be closer to the railroad tracks, but their new house location off of 3rd street isn't hard to find since they are right on the corner and have a large sign outside. I had been going to another bike shop, but kept getting a flat front tire. I was on the Interurban Trail heading from Kent to Sumner on my bike and ended up with a flat in Auburn. This was on a Sunday, so most bike shops nearby were closed. I was staying in Kent at my sisters for the weekend and decided to stop into Cycle Therapy on Monday before heading home. There was no wait. They took my bike in right away. I purchased a new tube which was $10 and paid a labor fee of $10. For a little over $20, my tire was fixed. Before I even had the chance to get back onto my bike, the tire went flat!! Later we found the tire itself was damaged. I purchased a new tire for extra but did not have to pay the extra labor fee. The owner and one employee was in the shop that day. They were both helpful and friendly. I would eventually like to order one of the original tires to put back on my bike because it does way better on the mountain bike trails. The new tire is nice for trails like the Interurban Trail which I plan to be riding often.
Chad Fulton
Very knowledgeable staff and excellent bike techs. Really enjoyed the customer service and personal touch to helping customers with bike repair. Josh was very helpful and does great work
Mike (Big Mike)
Wow- where to start! Received a Kona bike for Christmas and family was raving about Seth and all the help he provided. Went into the shop today with my wife and met Adele and Ric. Both really nice, knowledgeable, made you feel like you had been friends for years. Knowing a little about BMX bikes, mountain bikes were definitely different to me. Was greeted by Adele, who was super sweet, funny, and fun to talk with. She listened to my concerns on the handle bars, fitted the seat, and adjusted the front forks. Super fast service, amazing job at doing the work.. They were super kick back and relaxed- never felt like you were pressured into anything. Adele swapped the neck for my handlebars and ot was night and day difference! The best part - the guy buying the $6,000 bike (which was freaking gorgeous) when we were there.. I felt I was treated just as great by Ric as he did with them. You felt appreciated, valued as a customer, and it shows that they have a love for bikes and providing awesome service. These less than five star reviews for Cycle Therapy are absolutely ridiculous. Ric, Adele, and Seth by far made it an easy choice to buy, have fix, and simply ask questions for anything bike related.
Teddy Garcia
How could I go to any other bike shop when everytime I come here I get the best advice. Trust this shop every season with my yearly maintenances and love to get new stuff here too.
Jey Wifey206
Got my tires replaced! This place was great! The guy that fixed my bike was amazing! The staff were all friendly & knowledgeable & super affordable. It was an experience to remember. So I will definitely recommend this bike shop to everyone I know!!! I learned a lot from the guys here! Will be bringing my bike again if it needs future repairs!!!!
Jas Ames
Fantastic staff, wonderful service. They really care if you’re satisfied. My fiancé and I are from Buffalo NY, and had a great bike shop, with great people also. They made us feel right at home, and were awesome in helping make an expensive decision. Kudos, and now we have a hometown bike shop! Thanks again guys!
Quinn Lanners
Was in Seattle for only a couple weeks and had a bike issue that could have cost me two weeks of awesome riding if not for Cycle Therapy! They got me in quick and had an even faster turnaround time once I dropped off my bike. Plus the quality of their service was top notch. Would definitely recommend to anyone in the area.
Shalonda Miller
Very nice shop reminds me of the shop back home, super friendly. Fixed my sons bike the same day. Thank you so much. We also added a new member to our bike family😁 …
Ben Brennan
Great bike shop in Kent, Josh has been helping me with my Salsa Fargo and has provided excellent service every step of the way!
Agnes Goldingay
They recently moved from the Kent Sounder station to a house several blocks south. They've done work over the years on several of our family bikes.
Meer Katie
Great customer service. Friendly and do wonderful work. My son's Schwinn is in great shape now thanks to this amazing cycle shop.
William Kingman
It’s refreshing to find a shop that welcomes you in and enjoys helping customers. I purchased a bike from another dealer (out of state) and shipped it to Cycle Therapy for re-assembly. They charged a very fair rate and even helped source some missing bits. The bike is well put together
, shifts and brakes very cleanly. I’m very impressed as a first time customer.
Susan Carmona
Thank you so much for keeping my son safe with his bike, I highly recommend your shop
Timothy Grace
We Love the store, the owner Ric, and his wise bike guru Josh. We have purchased four bikes from them over the last several years. We also encouraged two other people to purchase bikes from them. All of us are very pleased with our bike purchases. They are very honest and upfront. Very helpful and kind. I would do business with them over and over again.
We had a warranty issue on one of the bikes and because the bike company was slow to respond , the owner purchased at his own expense the solution to our warranty problem. These are real people trying to help the bike community, not just make a buck.
Support them, we need more places like this.
Mosaic Mirage
Me and my mother have been coming here consistently for years to service our bikes. My mother has purchased her bike from here as well. They’re quick, knowledgeable and to the point. I’ve finally upgraded and purchased my first bike from here and I’m so excited to ride it!
Christopher Ledesma
Absolutely awesome shop! Had a custom bike built there that had a few small issues and they were fixed no problem the next day. The people there are great and knowledgeable. Well worth the visit if you’re looking for a new bike or getting one built!
S-Dell (S-Dell)
I brought in my eBike that I had kind of mangled and messed up. The guys here have been patient, friendly, and helpful with getting my bike back together and fixing anything and everything that needed fixing to get my bike back on the road. Highly recommend them!
Will Weigle
Genuinely the best customer service I've ever encountered at a bike shop. They helped me size and pick out a bike, then when the bike got delayed months past when I needed it because of Covid helped me find a different bike that meets my needs. I've had some issues with the bike but they have gone above and beyond to fix those issues. I drive 30mins each way, past much closer shops, because of the service they provide.
Just Me
Best ever bike shop!
I've been to many a bike shop and these guys are, by far, the best!
They replaced my rear derailleur and did general maintenance (on my Trek Fuel), and replaced my rear brake pads (due to squealing at no charge to me), and got 2 new tires for the price of 1. Best bike shop I've ever been to. Very friendly people. You can't go wrong coming to Cycle Therapy!
Travis Roberts
Hands down best bike shop in Washington. They are incredibly helpful and always go above and beyond to make sure you are taken care of. I live in North Seattle and make sure I go out of my way to only do my business here. They make you feel important but beyond everything else they make sure you have the best riding experience you can have! I can't recommend this place enough.
Logan Higgins
Went in during a lunch break from work and walked out with a bike. Went specifically because they carried Kona bikes. They happened to have a model in my size I had been eyeballing for a while. The young guy working at the time was very helpful and eager to offer insight and answer questions. I tested out a handful of models. I had done most of my own research beforehand so I had a good idea of what I wanted. The only thing left to do was see the actual bike(s) in person and get a feel for them, but still it was a good shopping experience overall. No pressure and just chill. To top it off the owner (i think so anyway) came in as I was just about ready to commit to the bike and stated the bike was on sale since it was a previous model year. Even better! They have a pretty large and varied selection of models and types of bikes, and they told me they have deliveries frequently so they can get things in stock pretty quickly. From what I've seen prices seemed to be on par with what you'd see anywhere else in the area as well. Another perk is they offer 10% off accessories for 30 days after the purchase of a bike.
I'll definitely be returning for any accessories/parts I need in the future and am going to certainly give this place a shot for any major repairs or maintenance I may need in the future that I can't/don't feel like taking on myself.
William T Peck II
Ric and his staff are excellent and very knowledgeable. Service times are a always a quick turnaround either the next day or not too much longer depending on the issue. A friend recommended I check them out and I"ve been very happy ever since. I'll keep going back to these guys for a long time as long as they keep my bike in good shape!
Stacey Christensen (Stacey puppies)
Awesome real people. Love this place !!! ❤
Very helpful management bought a bike wonderful price. Added fenders bike rake. Plus some. Super excited to become a long time customer. 🐶🐶🐶🐶 …
Denise Apo
Both my husband and I purchased bicycles from this shop and recently I also brought my sister here to purchase a bicycle. They have been professional, friendly, super knowledgeable, and really helpful every single time. I would definitely recommend this shop!
Ron Torrez
I have dealt with Ric many times over the years, back before he was the owner. Ric is not only very knowledgeable but extremely helpful. As with many local bike shops he may not always have what I need, but has been able to get it rather quickly. To me it’s very important to support local businesses because local businesses support us (try having a wheel trued or brakes adjusted by Amazon).
Most importantly, I like knowing that when I recommend his shop to my friends I will not be embarrassed later if they have a bad experience. EVERY time I have recommended his shop to a friend, they were very impressed.
Samuel Gacad-Cowan
Bought a 2020 Kona Sutra LTD from here. Really nice and friendly employees, and a good selection of different bikes and products. I enjoyed meeting Rick, who I believe is the owner. I love the bike and they gave me a really good price too.
I took 2 stars off because the brand new bike I bought hadn't been set up properly. My headset was not torqued to proper spec, and the headset started rattling after a few miles of riding. This was easily fixed, as I have a torque wrench (do they not use a torque wrench at the shop??).
The bike comes with beautiful SRAM Rival 1x drivetrain, but they had failed to index the gears and adjust the derailleur properly - lots of ghost shifting, and limit screws were set incorrectly causing the chain to go in between the cassette and the wheel when shifting into lowest gear. Needless to say I was bummed out, considering I like the shop and the people that work there.
James C
This place is the gold standard of what a great community bike shop should be. You get the feeling that the people here have a true passion just to be around bikes. The shop is humble and tidy, but also has the smell of a shop that actually works with metal and grease. Unpretentious, honest, non judgemental, I feel like the guys just want to get me and my bike out on the trail to keep ripping. When you come in with a broken chain they dont immediately try to sell you a brand new drivetrain. Last time I went in with a broken spoke, they had it fixed in a little over an hour and then the guy tried letting me leave free of charge! While I appreciate the gesture I couldn't let that happen, I know that good bike shops close all the time because they just give too much ...I was happy to pay the very fair price and hopefully keep this shop thriving for the long haul. Thank you for existing Cycle Therapy!
Rachel Wilkie
This shop is right off the Sounder Train, keeps late hours (so I can pop in to drop off my bike on my way home) and has always gone above and beyond. They quickly put air in my low tire and readjusted a stuck brake for free to get me on my way home. I had them put on a new set of tires on my commuter bike. I've purchased a new helmet, as well. Great little shop full of friendly, helpful staff!
Michelle Mawrence
I stopped in to get a tire changed and everyone was so kind and helpful!! I will definitely be purchasing my new bike from Cycle Therapy!! I will also spread the word to anyone I know who is looking for a bike to check out Cycle Therapy 1st! The customer service is the best!!
Grant Hunter
I bought my bike here. They have treated me like family. I love their service and advice. Any questions are answered easily and honestly. I recommend them to all my friends. I am fairly new to biking and appreciate that they dont try to over or upsell me. Thanks Rick and crew.
R C
This is a great bike shop. I started frequenting this shop earlier this year and they always take care of me and their service fees are reasonable. You will be in good hands with Rick the store owner; he is knowledgeable, and a down to earth guy.
Jax L
Purchased 2 bikes from these guys last summer after searching around many other shops (we were looking for specifics in our bikes) what sold us here was the AMAZING customer service. They were ibformative,
helpful and incredibly freindly. Highly recommend!
Aaron Drake
I just want to put in a good word for the owner and his staff at the Kent shop. They sold me a mountain bike a couple of years ago, it has worked great and I’ve really appreciated the "free for life" tune ups.
They also recently helped me with an elliptical trainer repair when some other bike shops turned me away. They are always welcoming, respectful and do high-quality work. Don’t hesitate to do business with this shop; you’ll be in good hands.
james mercer
I donated an old road bike I had, they in turn put two new tubes on my bike free.
I didn't ask for that tried to pay for them.
Stand up company. They got a life time customer.
P D
Thanks to Cycle Therapy for repairing and tuning our older bikes! They are working great and we are riding again. I appreciated the evaluation and input on the repair needed.
James Lowrey
Wife and I went in to grab get and prepare bikes for Seattle to Portland ride. Owner was there and helped us pick out everything with individual recommendations. Also popped off a pedal that I had spent 4+ hours trying to remove with sub-par tools. Gave our bikes a quick tune up and they are running better than ever!
She was a bit intimidated at starting a unfamiliar hobby, but the people at cycle therapy put us both at ease and were a huge help before StP!
A B
First time here and I already love this place and the man that helped me was so nice. I had my 8 month old baby and my 5yr old with me and the man actually came outside to look/help me with my daughters bike. This will defiantly be a place where I'll be a customer for years. Thank you and keep up the good work!
Diamond hero73 & Gorilladude
Cycle therapy has the best pricing when it come to buying a bike. They always take care of their customers.outstanding customer service, staff is friendly and always willing to help. I will always buy all my bikes from cycle therapy.
lanita mintz
I bought a rubber airless tire online, from a different place, for my electric scooter because I got tired of replacing the tube. I could not get the tired on the rim for the life of me! I googled all kinds of hacks on what to do. I gave up. Someone told me to go to Cycle Therapy in Kent and it was the best advice ever! What took me 3 days took Rick 5 minutes! He got skills 😁 I recommend this place
Clara Ganey
Cycle Therapy is the best! Friendly, professional, and super helpful. My front shifter cable snapped on my morning commute and Ric happily fit me into his busy schedule to fix it. Along with a much needed tuning my bike was ready to go for my evening commute home. I highly recommend Cycle Therapy!
Weston Dunn
Best bike shop around! I've bought quite a few bikes here. I've bought bikes for my daughter's here, a couple commuter bikes, a couple mountain bikes, a road bike and tons of parts and accessories. The owner, Ric, is a master mechanic. Whether it's a kids bike or a super high end road bike, this is the only shop I go to. Highly recommend.
Michael Jagielo
This place is great. I purchased new kevlar tires for my road bike and shortly after had a flat. They replaced tire and tube for free, under warranty with no hassle. I highly recommend this place to any cyclist.
Patrick Lanier
Had a problem replacing my M2S Ebike spokes. They were able to make them and true the wheel. It took much longer then they thought so they didn't charge me for the fix. Wow that's great customer service. I did give the $20 for lunch.
Barney Smith
This place has done nothing but treat me right. Everyone I have dealt with has been extremely helpful. I bought my Kona here over a year ago and have referred all my friends who are either looking for a good shop or a new bike to check this place out. In return have received nothing but thanks, never a complaint. This is the bike shop...
Leonel Sosa
Cool guys at the place. Fixed up a bike I had just got from a friend who was moving out of his home. Took it to the shop since my train is literally right on the side the building. Fixed some issues I had on bike in about 1hr 15 minutes. For a pretty good price. Really good vibe inside overall. I'd visit them again if I ever need to.
Jangel1212
AWESOME customer service! My wife bought me a kone road bike for my 8th sobriety birthday. When I mentioned that to the owner Rick he engaged. We had a great conversation on overcoming our vices and that stuck with me, he also kicked in a small discount which really wasn’t about the money.
It was about recognizing and rewarding a personal milestone for me. He didn’t have to do that but he did....They might not have the type of selection or variety that bigger corporate shops have but they do have a strong ability to personally connect to people, and that, for me? Worth more than gold! Thanks Rick! I will continue to stop and shop with you guys and send people your way!
Nikalas Sarver
I've been here several times for basic bike upkeep and several fixed flat tires. Their guys always super helpful and friendly. If you want a new bike or to fix up your old one, visit this shop.
Maribel Navarro
These guys are great, great service and fast. Made the mistake of buying my daugjter a bike at KMart well the bile didnt work not only did they repair it but also checked the bikes brakes, gears and made sure it was safe to ride i wont ever buy a bike from a a place like walmart kmart. These guys know bikes and are really awesome go way above and beyond
DirtBikeMC80 -
This is the place to go. I recently went to get my wheel built and trued, and they did very well, just as good as wheels built from major conpanies like Kona (hint hint they sell great Kona bikes). Ric is the person I worked with and he is friendly and really know his stuff. He knows info about wheel building that I didn't/couldn't know or do (what you expect). All prices are fair. The only flaw I would say is that they were a day late to finish my wheel then they stated, that didnt effect me much but for people on time frames just know that. But they seemed pretty busy on the phone and some projects vary on time so I would say its hard to tell when you get finished. Besides that if there is something I can't do on my bike I will take what I can't figure out/do to cycle therapy because they get it done properly
Rebecca Powers
Let me tell you a little bit about Cycle therapy and thee owner Rick and his right hand man Mr. Frank... they are a locally owned Bicycle shop in Kent. When you first walk in these men are right there ready to be at your service. I have brought 2 bikes to them for tune ups, tire changes, concerns of noises a bike makes when something isn't right ,but I have no clue(lol) , nonetheless, these guys are here to help. After they explained to me that ,with how much I ride my bikes that I was gonna keep running into the same problem so it was time to make a choice (keep fixing the same problem after owning my bikes for 4yrs with alot of wear and tear or, buy another bike that is better suited for my needs) though I am not very fond of changes and i was really nervous about buying another bike , Rick looked through some of his best bikes that were in my price range and above all , suitable for my needs and safer than what I had. no pressure no B.S. just 2 guys and a bicycle shop helping one cyclist at a time. And... you meet fellow bicylist while you wait for assistance which was AWESOME!!! I rode the interurban trail for the first time all the way home with my new Fuji Bike and new helmet .LOVED EVERY MILE! Thank you Cycle Therapy. (from one local shop to another)
John Smith
Great place with great service. Rick is very helpful and so is the rest of the staff. Highly recommend over any other bike shop for miles.
Mr. Fink
Such nice staff. They helped me with my bike and it has never been better! Answering my questions, teaching me, this is the place where I will have all my bike repairs done!!!
Travis McIntyre
Absolutely great personal sales skills. Bought the Kona Process 153 and could not be happier! Went everywhere from Center Cycles to Ascent and this was the best experience. Highly recommend these guys.
Jordan Knox
Recently used these guys (Kent location) to get me back in the game after not having mountain biked in almost ten years. Extremely helpful, chill guys and reasonable prices from what I experienced. I'll likely be a customer here for a long time.
Phil Pesce
I'm new to the area and went to Cycle Therapy to pick up some chain lube. Ric was super nice and gave me a free bottle, despite me wanting to pay him. He gave me some some suggestions on where to ride in the area. I'll definitely be going back to his shop in the future!
Cesar R
Friendly service, great prices on bikes and services, plus free tune ups for life on new bikes purchased from them. Now even carries Snowboards and Skis to keep us out on the mountains in the winter months!
Mike Barrett
Great shop with amazing service... I've bought 5 bikes from Rick and his team in the last 10 years.. Best shop in the area.. nothing better than the small shop family feeling that treats customers great.. with great products and service!!!
Amy Berg
We were just passing through and needed an inner tube. This place was awesome. They took care of us immediately and were fair and friendly.
Highly recommend Cycle Therapy.
Brian Humphries
Great place and awesome staff. Super helpful and attentive to customer needs and concerns. This is definitely the place to go for anything concerning your bike. Thanks guys!
Shaan Khan
Great local bike shop, very easy to deal with and get what you need regardless of your biking level
JoEllen E. Wilmer
Very professional and kind. They strive to get their customers the parts and services that will meet their genuine needs, as well as desires. You come away feeling like their primary goal is customer satisfaction.
E H
Very helpful although they were incredibly busy. I really appreciate all the knowledge they have and if you purchase a bike there tune-ups are free.
Robert Hall
Ric has helped me many times with my old, rusty bike that I am trying to get road ready for the obliteride in August. I'm very grateful for his help and highly recommend his services.
Mary Alice Zahney
Brought it in and just felt well taken care of and at ease - great customer service. Just came in cause it was the closest to my errands - my kid was impressed and advised that we should do a review. Good job!
Dashtiel
One of the best bike shop's I've ever been to and the customer service was amazing as well, they also fix my bike to better than when i bought it!!!
Jason W
Great shop, plenty of product, knowledgeable owner plus their customer service and after sale product support makes this the place to go for your next bike or your first.
Trent Davenport
The owner was super friendly and welcoming, and made me feel comfortable even though I knew literally nothing coming in, he set me up with the perfect bike for me.
Michael Brown
This is a great bike shop with knowledgeable and friendly people. I highly recommend them.
Thomas Wolf
The customer service is like it was at the previous shop 5 star and that is hard to find now days!! Thank you to all the people that work there..
JT JT
Great LBS, the guys are helpful and know there stuff. Rick runs a great shop and enjoys setting you up on the perfect bike.
Azriel Destin
Great shop to get needed parts. Friendly staff, greatbselection and service. Great place for all your biking needs!! Thanks for your help!
Deanna Hendrickson
Always helpful and informative on bike repairs; Great selection on high-end cycles
Mike M
The staff helped me right away. I had a brake issue that they started on right away and definitely did their best to make me happy. Highly recommended.
Jonathan Valdez
So worth it. Buy a bike and you get free tune ups for life! plus the owner is cool, he host Tuesday night group rides in the summer.
Clarissa Webb
Best bike shop I’ve ever been to! These guys are great!
Brad Davenport
My go to place when dealing with pettle bikes the have been great and helpful over the years
Seez Aleo
Great shop good deals and and the employees are awesome you won’t find a better bike shop anywhere
Martin Milyov
Amazing experience. Guys are doing very good job, good prices, patient, and they did little extra without charging me. Super!👍 …
William Jackson
Great service, personal,all around good business.. strongly recommend
Alex McKenzie
Was able to walk in and they were able to fix my bike, very quickly and affordable prices.
Demechie Hilton
It's a really good bike shop. I think that's the best bike shop in Seattle
Mikel Borgaard
Great bicycle shop. Always very helpful. Lots of accessories.
赵震
Saved my trip by fixing a part of the front brake on the spot..couldn’t be more grateful. Also, awesome name!
Suzi Suelzle
Helped me with the brakes on my cousins walker (totally unusable) - went above and beyond and was very much appreciated!
Kelly Hance
I love this shop. The shop is always busy but everyone leaves happy. The owner and his employees offer the best customer service around.
Matthew Hall
These dudes are just awesome. Helpful, chill, and do a great job tuning up and fixing bikes.
Katrina Eaton
Staff is incredibly resourceful and helpful. They have a love for riding and want everyone to be able to do so.
brettvett1
Very nice local bike shop, with good prices for maintenance and repair. Recommended 🤘😎 …
Manny Rodriguez
Awesome experience 👍 I was riding a long...... Trip from ptown to Seattle and blew a tire. They were awesome at helping me …
Oz Fam
Best bike shop around... Great customer service and they give good advice.
eric Graefen
Great customer service and with lifetime free tuneups i would recommend to anyone
hunter printz
Rick and his team are great!! very knowledgeable and are always so nice! Always great prices and very willing to work with you!
Jerry Carlson
They had a sec to do a quick gear adjustment with a huge back log of bikes. Appreciate it!
Glenn Oller
Bought a new bicycle and some accessories, and they have great service!
Nkechi ME
Always courteous and professional. Thanks for consistently taking care of my son's bikes
Jesse Gilomen
Excellent service and quality brands! Ric runs a great shop.
Kyle Jorgensen
great place to go for bikes always friendly and always welling to help you
Dick Richard
Always a pleasure coming into this shop.
Kyle Jorgensen
Real bike shop with real bike people. This place is an asset to the community.
David Padilla
Guys were really nice and helpful
Jo Dyer
Great service! Very helpful and friendly
Tanner Carl
Super friendly customer service! Highly recommend
J D
Great neighborhood shop and only one in Kent
Shawn Hawley
My favorite place for all my repairs and upgrades
Leroy Ritter
GREAT PLACE & PEOPLE. HELPFUL NICE CYCLES
Steve H
Very friendly, professional and personable.
Rory Muller
Great bike shop.
Tour guide
Kind and knowledgeable staff.
Señor Lisenciado
Very good service 👏 …
Josh Larsen
Came in late afternoon with intent to have my derailleur, chain, cassette, and crankset replaced due to some gear slippage with torque and I thought the parts may have become a bit tired. They took a look at the bike and suggested a minor derailleur cable adjustment and completed it in minutes. Since then I've ridden about 300 miles with zero slippage. Appreciate the honesty and quick fix.
Lincoln
Above and beyond customer service
Francisco Xavier Herreman
(Translation) Excellent attention, I acquired a Santa Cruz and I have sent it to service today, the attention was fast, the prices were reasonable, the treatment was very good. A highly recommended place for all of us who enjoy cycling. 👌
(Original)
Excelente atención, adquirí una Santa Cruz y la he mandado hoy a servicio la atención fue rápida, los precios razonables, el trato muy bueno. Un lugar muy recomendable para todos los que disfrutamos del ciclismo. 👌
C Ranall Ausler
CAR 610
Ulrich Patterson
Nicolas Harrington
Matthew Keene
Myrna Anderson
David Yasimin
Eric Arnold