Reviews of Freewheel Bike Roseville. (Bicycle Store) in Minneapolis (Minnesota).
Freewheel Bike Roseville
1955 County Road B2 W, Roseville, MN 55113, United States
Description
Information of Freewheel Bike Roseville, Bicycle store in Minneapolis (Minnesota)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Freewheel Bike Roseville
Sunday
11 am–5 pm
Monday
11 am–7 pm
Tuesday
11 am–7 pm
Wednesday
11 am–7 pm
Thursday
11 am–7 pm
Friday
11 am–7 pm
Saturday
11 am–5 pm
Reviews of Freewheel Bike Roseville
When I called in I got one gentleman who came over as a bit annoyed and a little too busy. I still basically got the information I needed. When I got there I met a gentleman who showed me wonderful hospitality. He spent all the time needed to gather what I was experiencing on the bicycle. Once the mechanic was free, who was working very diligently for each person, he paid complete attention to my bike, riding it himself, which he did several times. When I got the bike back he had me test ride it and came out with me. The sound that my bike was making was gone and it rode smoothly. As the mechanic was going over the bike he adjusted and secured everything that needed it as well as informed me of parts that in the future would benefit from being replaced. The mechanic picked up on small things that may improve the ride and guided me to what would be most useful at that moment. I left feeling and knowing that the bike is secure and stable and capable of many, many, many, more miles!!!
Great bike shop! I’m always impressed with the team and their ability to help with odd questions and repairs we need. A++
I had my bikes serviced at Freewheel and was very pleased with how well the bikes work and how prompt they were in making the repairs.
Everyone at the Roseville location is great, very helpful and full of knowledge they are more than willing to share. They managed to track down a very hard to find bike/size for me given the currently demand for bikes I couldn’t be happier.
Earllier in June I stopped by to pick up the front mount I had ordered to attach some new panniers. Alex asked if I wanted him to mount them for me since he had not worked with this particular product. I was more than willing to have him get it set up and to have the opportunity to talk biking with him. His extra willingness to accommodate a customer was above and beyond in my opinion. All interactions with employees at the store have been just as positive.
My entire buying and service experience was great. First, their website is extremely easy to navigate. I found the exact bike I wanted as well as all the relevant information about it. I picked the bike up that same day from their Roseville store. I have been riding a Trek cross bike for about ten years and decided to buy a Trek road bike this season. Alex at the store set me up with everything I needed, pedals, shoes... Big shout out to him for helping an old guy out and making my buying experience easy during the pandemic. I highly recommend Freewheel.
They rep their products and stand behind them when warranty issues arise. Product knowledge is high and unlike online retailers, they’re great at Q&A and quick product comparisons.
Amazing customer service. Alex helped both me and my girlfriend find bikes and went the extra mile to help search used inventory at other locations. New bike purchase includes free adjustments and tune ups which is a great deal. Can’t recommend them enough!
Outstanding Customer Service!!!
I made an online purchase and was blown away by the service I received. I was also impressed with how quickly my order was processed and shipped. I made my order at 11am and received the item by 4pm the next day. I should add that I live in a neighboring state.
I am totally impressed with the way the whole experience was handled and will definitely be a repeat customer due to the service I received. This was the best service that I have ever experienced when dealing with an online retailer!
Keep doing what you're doing. You guys Rock!
Even though the bike we wanted was not in stock at this location, they were able to bring it over from another location in just a few days. The salespeople were friendly and helpful. My daughter loves her new Trek bike. Thanks
I had a great experience. Everyone in the store is helpful and knowledgeable. The bike and accessory selection is great, too. I would highly recommend FreeWheel if you are looking for a new bike.
I usually go in to have tuneups or bike repairs. The staff is always good about initially inspecting the bike, giving advice and a price quote. In picking it up the amount I pay has typically been less than I was quoted. They’re knowledge of QBP brand bikes (Surly/Salsa), Trek and Bianchi is very good.
Fantastic and professional staff in Tim and Alex. Very easy and happy transaction in buying my new bike!! I certainly (and already have) highly recommend this store. Although it is a 4hr drive for me, I will be back!
Recently bought a new bike rack, guys in the shop stopped everything they were doing and helped me assemble it in the store so I could mount it on my car and drive it home. Great service.
I've been to so many bike shops in the area, I LOVE coming in here, Cody is the most professional and knowledgeable person that I've had the pleasure to meet at a bike shop. He even taught me how to fix my problem with my derailleur without making me spend money on a cassette and chainring (which I planned on) I will be back when it's time for an upgrade!
Amazing service, great staff. I went in twice to checkout bikes and both times my experience was nothing short of amazing. Highly recommend this store!
Great service...staff made time to answer questions. Surprisingly, this was not my experience at several other bike shops. So I bought my two EBikes from them.
Stopped in to kill some time while my windshield got replaced nearby. Discussed a new larger bike for my son and got some answers on that front. Ended up buying a helmet for myself seeing their prices and selection were good. Will be coming back with my son and get him sized for that full sized MTB.
Tim at the Rosedale store is great. He really listens and made sure I got the bike that was right for me. Love my new Orbea mountain bike.
- Evan
The staff is always friendly and extremely knowledgeable
and practical. My dog is always welcomed!
Freewheel in Roseville is the best.
Very professional, responsive and knowledgeable.
I highly recommend them.
Ordered bike online to be shipped and it was perfect transaction! Blake in customer service confirmed order and my instructions. Alex at Roseville was in constant communication about the bike specs and time frame on delivery and kept in touch until I was 100% satisfied! Thank you for taking time to so quickly answer all my questions (even from afar)!
I am a long-time fan of Freewheel. I've purchased two bikes and numerous helmets, shoes, bottle cages, clothes, etc. over the years. The thing that keeps bringing me back is the outstanding service. The people I talk to every time I visit a store are helpful, knowledgable and kind. It's awesome!
First time at this location and I liked it a lot. Was helped quickly and honestly by Bryan in the service department. I doubt I was even here 10 minutes, but I left with a favorable impression. Also nice to look at the new road bikes that Trek has on the market while waiting to be helped.
Good service and knowledgeable employees. I am a big fan of the original West Bank location but Roseville is easier to get to and generally less busy.
This is easily the best bike shop I’ve found in the Twin Cities. The store is beautiful and clean, the selection of products is awesome (I always find the best stuff I’ve researched online), and the staff are always very friendly and helpful. They’re up-front about service prices, and whenever I have a maintenance or setup question they are always happy to help me free of charge. The one thing that really sets Freewheel apart, however, is the Fanatics program, which for a small membership fee gets you discounts and coupons on everything. I have gone way past getting my money’s worth with all the accessories, clothes, and food I’ve bought. It allows me to get stuff cheaper than online and I can support local business at the same time.
This place is 2Legit2Quit! Alex did a wonderful job from the beginning to the end when my trike was loaded into my vehicle. My order came in and everything was done in no time. I’m very happy with my Gran Tourismo and all of the upgrades. I will be riding in comfort and style for a long time to come. Thanks again!
Freewheel has a great selection of bicycles and components. More critically, their staff members are all very knowledgeable and most helpful.
Just recently bought a very nice Trek road bike. I had my eye on this bike for weeks at this store and for over a year in general. The staff at the store accommodated me on several test rides and gladly discussed fitting, equipment, features, etc over the course of multiple visits. Cody and Cory, in particular, were very helpful and even extended a deal on accessories and clothing to my friend there with me on the day I purchased the bike. I've spoken with several of their mechanics, who appear very knowledgeable. I feel all of this is above-and-beyond in service. You don't see that often in local bike shops and has helped to secure my loyalty and continued patronage of this great bike shop. Give them a look. They have a nice range of bikes from high-end to entry level, including children's bikes.
The staff here has been SO kind and helpful every time I've come in (this goes for every location, but I go to Roseville most frequently). They recently fixed up my front derailleur while I waited (and made a few other adjustments they found in their own) when it needed to be done urgently for a ride that weekend. Very grateful!
Had the sincere pleasure to of working with Alex at the Roseville store. He helped find the perfect bike for my 15 y/o. Very friendly and knowledgeable with no pressure! Love this store!!!
Totally trust the mechanics here! They even looked at my recently tuned up bike for free (very easy minor adjustment). Good service and the staff is friendly. They remembered my bike and I swore my bike blushed at that. Its a red bike so hard to tell!
A number of years ago, I was cycling along the greenway in Mpls when my bike broke down. I made my way to Freewheel to see about a repair. It was my first time through their doors, but I was treated like a long-standing valued customer throughout the entire experience. They fixed my bike right away and thankfully it was an inexpensive fix; however, I had gone riding without any cash or a credit card. I explained that I didn’t have any money. The employee was understanding and sympathetic. He decided not to charge me. All he asked in return was that I bring my business back to Freewheel. They made a forever customer that day. I live closer to the Roseville store now so it’s my location of choice. No difference though because I receive the same amazing service!
I'm a fan of Trek bikes and I've been able to get some pretty great deals on bikes over the years at Freewheel. The staff has always been great whenever I've been in the shop. I also like the fact that you're local to Minneapolis. I recommend you guys to anyone who's looking to purchase a bike.
I brought my young daughter in for a new helmet since she had outgrown her old child sized one. She was sized into an adult small and the only helmets available were plain black. The sales person noticed that she was sad that the new one wouldn't have sprinkles on it like her old helmet, so she went into the shop to find some stickers that my daughter could use to spruce up the black helmet. My daughter now has a helmet with donuts and popsicles on it, and she loves it!
We took our recumbent to be fixed at another bike store and there they told us it was defective and could not be fixed. We came to Freewheel here at Roseville for a 2nd opinion and they did a fantastic job of fixing it for, what I thought, was a reasonable price. It's been working great ever since--for over a year now. Kudos to Freewheel. I love the care they put into their store, their products and especially that I can wheel my bike in whilst on a ride, see their friendly faces and use their bathroom thank you very much.
The ease of ordering my bike frame via their website during a pandemic when bikes are impossible to find! The crew sent me confirmation right away and my frame arrived within a week. Great stuff!
Amy and Mike were both very friendly. It took me a few trips to decide what I wanted to buy and they were patient and helpful along the way. I left feeling like I made the right choice and I will keep coming back to FreeWheel as my needs and skills grow as a cyclist.
*As I have grown as a cyclist, I have continued to return to FreeWheel for parts upgrades. I have always been able to get my questions answered and been able to pick out the best parts for me.
I cannot say enough great things about Freewheel Roseville. I walked in looking for shoes and pedals not really knowing what I wanted and Paul was so patient and helpful through the whole process. He made me feel very welcomed and I couldn’t be happier with the products I purchased. Thanks so much Paul and the rest of the Roseville team!
I ordered two bikes, one for my son and I. There was an issue with my bike. Mike made a special trip to another shop to find a replacement bike and then delivered it to our house. He also brought a couple Freewheel Bike hats for my son and I. My son hasn't stopped wearing the hat. Those little touches make a difference. This is our bike shop!
We couldn't be more pleased with our Freewheel experience. My husband and I have been researching electric bikes online, no particular brand. Aventon started leading the pack with features and price point. Eric's Bike supposedly carries this brand so we thought to visit a store to see it in person and give it a try. Early last week, we visited the Richfield store - they did not have any Aventons at that store but if we wanted to try one out, they could have one shipped to that location IF we put down a 20% deposit! They wouldn't share where we could go (like another Eric's location) to try without paying so we left utterly disgusted. We will never set foot in an Eric's Bike store again! We thought of Penn Cycle (now part of Freewheel) as the old Penn Cycle flagship store is near our church. We stopped in and spoke with two great guys. They didn't have a small size bike there (I'm only 60" tall so really needed a small and preferable step-thru bike) but Jamie at Richfield store convinced me to give a medium Trek Allant a try. I've never been on an e-bike, so just knowing/learning how they work was at least 50% of our curiosity appeased. The Allant was truly a great experience and I was hooked. The price, however was a bit more that we had budgeted to spend. We thought to give another Freewheel location a try to see if they had any small frame bikes. We stopped in the Roseville store and they had a small frame Trek Verve 3 demo that was on sale. I test rode to compare against the Allant. The extra features on the Allant were nice, but not having them on the Verve was not a deal breaker (since this my first e-bike) and this Verve was small framed, step-thru and the price was right. SOLD!! Alex was super friendly and very helpful and we made a down-payment on the Verve. My husband has issues with comfort while riding and was looking for a bike with more "shock absorber" qualities to the fork and seat post so he was looking at e-mountain bikes with those features. We went to the Woodbury Freewheel and spoke to another great associate - I think his name was Brandon - about riding style and positioning on the bike and how that affects the need for shock absorption. My Verve has some shock absorption in the seat post so my husband will give my Verve a workout to see if the fork absorption is necessary after learning more from Brandon. I cannot stress how much the personalities of all the Freewheel associates affected our purchase. They were friendly, knowledgeable and inciteful. They were not hard sell. They clearly wanted to sell us a bike or bikes but wanted us to be pleased and happy with our decision. They are all great guys! Jamie at Richfield, Alex at Roseville and Brandon (?) at Woodbury - YAY!
The staff are very friendly and knowledgeable. They took the time to help me find just the right new shoes, clipless pedals and saddle to upgrade my bike.
Your staff was extremely friendly. They listened to my preferences and found the product I was looking for without trying to up-sell. They promptly let me know when it arrived and were all-around awesome.
They guys here are always great to talk to, they know their stuff and love what they do, bikes! Great products and have many awesome bikes in stock and ready to ride. Clean and well organized retail space and a very solid shop in the back for repairs. Thanks!
Friendly service. Knowledgeable. Wasn't pushy on upselling. Genuine love of bikes. Wasn't too expensive. My bike looked great when i got it back
Mine is a tale of two bikes and two bike shops. Early in the Spring I received exceptional service and advice from Cody when upgrading my MTN bike for the upcoming race season. After my last race my lockout lever broke and I needed the bike overhauled due to wet/muddy races. Cody and his staff took exceptional care of me and my bike and the broken lever was covered under warranty with no questions asked. I used Cody’s advice to buy a bike rack and again his expert advice was 100% right on. Couldn’t believe how easy my life got w a rack after years of throwing my bike inside my Trailblazer!
A couple of years earlier I had upgraded a bike (different brand and different bike shop chain) My rear shock failed after less than a full season and I was told it was not covered under the shops Lifetime parts warranty. Rather I was handed a maintenance schedule and left feeling like I had done something wrong. I raised my concerns to their leadership and received little to no satisfaction from their management. The local shop owner finally took care of me but it was a hassle and left me not feeling cared for on a large ticket bike purchase.
Conclusion: I originally started riding Trek..got away from the brand but have come back as a 100% loyal customer. Cody, his staff and Mario who one night pre Chequemagon tumed up my ride, has me loyal to Freewheel! Thanks for making my 2018 race season the best ever. You have blown your competition away with individualized customer service and treating the customer with respect. Thank you.
I bought a bike and some parts from them. Very friendly, even when there was an issue after the sale. Would highly recommend this shop!
The newest Freewheel Bike location, it offers a large selection of bicycles, accessories, and friendly, helpful staff!
The staff was very attentive and helpful. The store was clean organized and inventory matched what the website (for the roseville store) said they had. Plus the freewheel fanatics membership offer saved me a ton money besting even the best internet price I found. Thank you!
Everyone was spot on about their reviews of this place. This place was great. Tim was great with answering all of my needs today and I end up purchasing two bikes from him. Top notch place!
People are friendly, knowledgeable and truly helpful. I love talking with the guys in the service department.
I was very happy with the service I received and the knowledgable staff at the Roseville store. Mikayla was a wealth of information and made my bike decision that much easier.
Knowledgeable and helpful sales associates. Quick and easy to schedule maintenance.
The staff makes you feel like a VIP. You can see that they love bikes. Penn cycle in Blaine was like a second home to me. The people at Freewheel are helping me mend my broken heart. We still need a good shop on the north end. That shop is still available Freewheel could reopen it!! Then all the MAMIL’s on the north side would have a place to hang out and spend there money!
Went to the REI next door and when they didn't have the bike I wanted in stock went to check out Freewheel Bike. Great service, let me test out the bike and find a bike that fit me and my interests. Great experience overall and lots of discounts on gear when you purchase a bike.
The staff at the Roseville store has been very helpful as I picked out a new bike. They were quick and happy to switch out accessories that ended up not working as hoped on the bike.
Top Notch customer service and excellent bike mechanics. When I came to get my bike they knew my name as I walked in the store. I was really impressed. They were very professional and knowledgeable
Customer service... AMAZING!
Very informative!
Personable:)
You can tell this is a company with an amazing owner that takes very good of their employees!
Thanks!!
We will be back for all future purchases:))
I was impressed that you had a full size selection of fat biking boots, and even in more than one brand! The woman helping me was knowledgeable and friendly and helped me make my selection.
The staff was professional and knowledgeable. No pressure to sell a bike to you. More interested in making sure it fit right and you were comfortable on it.
Products/bikes are great quality and exactly what we were looking for. Mike at the Roseville location was able to steer us in the right direction and had great knowledge about the bikes and other products.
Bryan was very helpful with repairing my bike tire after a recent bike purchase, made sure I got the right tools to do it in the future.
staff at Freewheel - they bike the bike. its what they do.
I never feel "sold to" as much as i feel my questions got answered in way I could understand. their advice on bikes, parts, maintenance, gear/equipment, clothes .... has made my "ride(s)" and my riding better.
stop in. OK - but go the Greenway store for the blueberry oatmeal cookies.
Just drove by, didn’t know anything about them and they will be my bike shop from now on! Ordered what I needed and had it in less than 24 hours!
Excellent customer service and skilled assistance as I shopped for a new bike for triathlon. Stephen's experience and knowledge put me right at ease. I ended up buying a bike that I'm super excited about.
Amazing customer services. They helped us think through all our options and took the time to explain the rationale behind their recommendations without jargon.
Freewheel has the best selection of bicycles and accessories of any shop in the twin cities area. The staff is friendly and knowledgble. I've bought bicycles for myself and kids here and its my first stop for tires, tubes and accessories.
As a local Pastafarian representative, I can say that there is no ‘noodling around’ when it comes their bicycle knowledge and skill. The customer service is the perfect al dente of experience, relatability, and self empowering education. Do your sprockets require rigatoni over rotini? They’ve got the oregano to make your red sauce robust. I’m a loyal customer. Forever and ever, R’amen.
Great selection, especially during this pandemic, and I found the perfect bike after checking out multiple stores. Awesome service and excellent time
Erik at Roseville Freewheel bike was very kind, knowledgeable, and helpful! All the workers are welcoming and I love shopping here!
I appreciate how I could just bike in to the store and have my 11-speed chain replaced immediately. The mechanic there was able to "work it in".
I had a great experience at FreeWheel bikes down in Roseville MN
Fast and friendly service. Ordered a bike and it was ready a day before they said it would be and it was great. Would highly recommend!
Curbside was very easy! I didn't have to go into the store with my kids which is very valuable right now. I easily found what I was looking for online and they got it ready for me.
Had some issues with my new bike. The service department went out of their way to take care of the issue. Frustrated with Trek and SRAM, but the employees and service have been top notch.
Customer service from this store is A+ with their communication over an online order. Also when I got the the store every employee I dealt with was super friendly and helpful!
Knowledgeable, attentive and patient guidance to recommend, find and build my new bike. Highly recommended.
I was provided with knowledgeable, helpful customer service. In this day and age, that's rare. I highly recommend Freewheel Bike.
Got a tune up for my bike. Easy to schedule the appointment, friendly and professional staff, timely and thorough service, and price was competitive and as communicated.
Staff are friendly, knowledgeable, and not condescending if you don’t know a lot about bikes
I came here for a bike fit and the entire experience was top notch! The staff are very helpful and I highly recommend this bicycle shop, along with any other Freewheel Bike location!
Great people. My wife had a minor problem with her bike and brought it in without an appointment and they took care of it right away.
Great people, great inventory, great location! Definitely my new bike shop!
Love this place! They have been so helpful, patient and have gone above and beyond helping us with our biking fun.
The service tech was able to find a way to do the work I requested even though the components on my bike are not current generation. Thanks for the extra effort!
Love this place. I always get immediate service, the staff is super friendly, and they are willing to give money-saving advice which is very helpful.
Eric was so awesome and helpful! So glad I came to Freewheel to get my bike. Excited to return!
Very helpful staff, good selection for range of cycling disciplines. I will bring the family here as needs change over time.
Cool bike shop. Everyone is friendly and extremely knowledgeable, and nobody tries to oversell me.
Patient & knowledgeable staff helped me solve a bike show problem after Erik's & Penn Cycle blew smoke & misinformation. Love this place!
Awesome selection of amazing Trek bikes here. Attentive and prompt service that was helpful.
Stephen took the time to help us find the best bike for each of us, also adjust the bike for the best fit. We'll keep going back.
Great sales people, they are very knowledgeable and plesent. Service folks also get high marks!
Great selection and friendly staff. I’ll be back to get a bike for my daughter.
Phenomenal customer service and a wide selection of products! Will definitely be back in the future!
I had a great experience here at Freewheel! The employees were very nice.
Cody is the best. Quality bike stuff is available all over, quality managers of those spaces are harder to find.
Awesome staff that is always helpful and friendly. Good selection of parts in stock.
Matt went above and beyond to make my experience top notch. I’ll be back!
You never make us novices feel stupid, and that means so much! Thank you for your support and guidance!
Great customer service! They had some harder to find items in stock
Very Friendly staff helped us make some good choices on equipment.
Knowledgeable staff, good selection, trained mechanics and GREAT customer service.
Very good staff who knew the products we needed.
Professional stuff.They gide me thy process what to do if you want to upgrade your bike to save money.
The treated me better than my parents ever did.
Knowledgeable and friendly staff. Prices are fair. Fanatics program rocks.
Awesome customer service! Great products!
Great LBS, great staff, quality products.
Good prices friendly staff and very helpful!
Helpful, friendly, staff and a good selection of bicycles
Very knowledgable employee's and good quality items.
You guys are the best and always so helpful. Thanks for being in Roseville!
Very helpful and friendly with my bike purchase.
Professional and knowledgeable. Super helpful and accommodating.
Excellent services, good price points and ppe in place
Busy day but bike mechanic got to my bike and out the door quicky. I rea
Every employee is extremely friendly and helpful ...great place!
Fairly new showroom and had just what I wanted.
Thank you to the kind sir who helped me and my friend the other day! I didn't catch your name but you were very kind and helpful. :)
Great parking and a very organized store.
Nothing but solid service every time I've needed to have my bikes serviced.
Staff at the Roseville store is knowledgeable, and always friendly!
Good bikes from good people who know their stuff.
Incredibly attentive and knowledgeable staff.
Great customer service and repair shop.
Very helpful staff. Quality products.
Super helpful staff & reasonable prices
Friendly mechanic service -- once you find it, never go anywhere else.
Excellent service, knowledgeable and friendly staff..
Extremely knowledgable staff and great service.
Very nice store, and great staff.
Always awesome! Especially during social distancing!
Quick, attentive, personable, got the job done.
Always warm and ready to help. And quickly.
Friendly, helpful, knowledgeable staff
Competent mechanics and a well-managed shop.
Friendly staff, loads of stock, clean store.
Great service - fast and professional
Great staff, very friendly and helpful!
Helpful staff, great products!
Very Fast & Friendly Service!
Quick, professional service! Helpful!
Good prices, great help.
Friendly, helpful and knowledgeable
Courteous, helpful employees.
Super helpful staff!
Great customer service!!
Great service.
Great bikes!
Super helpful.
(Translation) I really liked the attention. I was able to dispel my doubts and get the bike I wanted.
(Original)
Me gustó mucho la atención. Pude disipar mis dudas y conseguir la bicicleta que deseaba.