Reviews of Earl's Cyclery & Fitness. (Bicycle Store) in Burlington (Vermont).

Earl's Cyclery & Fitness

449 Reviews

148 Comments

Bicycle store

Bicycle store

2069 Williston Rd, South Burlington, VT 05403, United States

Description

Information of Earl's Cyclery & Fitness, Bicycle store in Burlington (Vermont)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Earl's Cyclery & Fitness

Reviews of Earl's Cyclery & Fitness

Robert Agresto

Santa’s Helpers, as Earl’s is known for being an excellent area business they also work closely with Santa Clause. I ordered a Trek Townie bike for my wife directly from Trek shipped to Earl’s where they assembled and delivered the bike just in time for Christmas. There were some challenging logistics but Joe the owner and Nate were able to overcome these challenges and give me the peace of mind that everything would fall into place. I just wanted to say thank you and highly recommend Earl’s for any bike or fitness equipment purchases and or service. Absolutely the best and on Christmas morning my wife experienced the magic of Christmas!

Ryan Le Blanc

Earl's has by far been the best experience I've had with any cyclery outfit in Metro Burlington. I use my bike for daily commuting, but I'm still learning how to service it myself, so I naturally need a lot of assistance. I was going to one of the downtown shops and the difference in service is significant. I brought my bike in for gear adjustments and a flat tire, which took 5+ days at said spot. I went to Earl's to see what else was available. They replaced my tube, adjusted my gears/shifters and basically did everything this other shop did in 5 days in about 20 minutes and only charged me for the tube. This tune-up from the downtown location ended up being ~120$, although it's probably not fair to draw an exact comparison. However you look at it, the savings between the two is enormous. They also explain how and why different things happen on the bike when they make these changes, which has been super enlightening. Lolly is really thorough and has gone out of her way to make sure I'm running optimally. She located what I needed for winter change-over, ordered it and made me feel that she genuinely cared, which was refreshing. In the end, my opinion is that Earl's is the best place to bring your bike. If I had known this kind of service was available, I could have saved a lot of time and money.

Hoang Nguyen

Earl’s had exactly what my boyfriend and I were looking for in a bike! Rick was extremely helpful, as we were both a bit clueless in what to look for. He sized us really well— we were shocked at the difference a properly sized bike can make! He made sure to put us on similar bike styles, as we discussed that we want to bike together. We’ve been wanting to get into biking trails as a couple, and Earl’s has made that possible! Definitely worth every penny!

Morgan Muren

Have been my one stop shop for all service and support ever since I bought my first brand new mountain bike from them. Always get any issues I have sorted quickly so I don't have as much down time between rides. Happily will go above and beyond to not only sort my problems, but also teach me how I can be more self sufficient as I build up my own skills on repair/maintenance. Top notch crew all around and can't recommend them enough for all your biking needs.

Colleen Ross

Earl’s Cyclery & Fitness is the best!! Incredibly knowledgeable, kind, honest, and helpful team members who have provided me with above and beyond service for everything from bike fitting, bike tune-up, gravel, road, and hybrid bikes, trainer equipment, biking gear, accessories, to ride recommendations. I always look forward to coming in, saying hi, and knowing I am in good hands whatever I am looking for. Great selection and price options as well!

Josh Patrick

I've been an Earle's customer for over thirty years. They've consistently provided great service and have rebuilt several bikes of mine over the years. They recently handled a crashed bike and rebuilt another one for me and I couldn't be happier with what they've done.

Rex Accavallo

Earl's is an excellent local business. I've worked mostly with James who I have had a really great experience with and have a high level of confidence in! I have purchased (3) bikes from Earls over the years, (2) most recently from James. I have always found their team to be very knowledgeable, experienced, and thorough. All the 'sales' are no pressure, the crew at Earls truly cares about finding the right bike for you, your needs and wants, and what fits within your budget. Keep business local and go to Earl's!

Chris Lawrence

The service department did a great job with a complete service on my mountain bike this spring. When I had a problem with my bike later in the season they work hard and fast to the bike fixed. They explained what had happened and how they fixed it and got me back out on the trails on less than 24 hours.

jimmy seno

always helpful and as stocked with parts as can be. they almost always have everything i need to keep my bike running. they employees are awesome, they dont talk down to you. i pass by 4 decent bike shops on my way to get to earls.

Heather Joy

Earl's a great place to go for all of your biking needs. I brought in my very old but awesome Rockhopper to get tuned up and updated. Their very knowledgeable and friendly staff brought my bike up to date without compromising its vintage character. They never tried to upsell me on a new bike, but helped me fall back in love with mountain biking with my original bike. I will continue to be a loyal customer of Earl's!

Steven Maluenda

Definitely guarantee me coming back!! I had the most insane and best experience with a bike shop. All thanks to the service tech Zach. Nicest human to just drop what he was doing to help me so fast! So here's what happened. I was in a pinch. My valve stem broke on my mtn bike, but didn't have the tools or much knowledge. Zach literally takes the time to help me and talk me through it! What could of taken another day, he had me out in 30 mins tops, that includes just having a Convo with him! I wish I could repay the favor but he just said go have fun. Huge thanks to Zach!

Laura Clark

I visited Earl's looking for a new mountain bike for trail riding. I had a great experience shopping for my new bike! My old DiamondBack is 30 years old, so I needed help with the upgraded bikes! I worked with Shannon and another helpful young man (I'm sorry the name escapes me), and they were very patient and thorough with educating me on the different level of bikes, suspension and assesories. I was fitted to different bikes and able to test ride them. I was happy to spend a little more for full suspension and love it! Earl's is less expensive than their competitors for the same bike, and had more selections in stock! And on top of that, July is having a sale, so I saved even more! I've taken it on several rides since and it's so much more giving and comfortable. I can climb large hills without getting out of my seat, and go over roots and rocks without killing my back and bum! The upgraded bike is amazing, and the help I got at Earl's was excellent! I highly recommend Earl's when looking for your next bike! Happy Trails! Laura

Michael Batsimm

Great selection of bikes, knowledgeable staff. I’ve bought two bikes and had my bikes serviced there, definitely recommend.

ian schulze

Recently had an excellent experience! Went in with my wife who will be the primary rider and was the primary customer. We worked with Joe and he really listened to what my wife was looking for. She gave him a run down of what her intended use was, what features were important, and what our budget was. He helped find just the right bike. Didn't try to sell us on things that weren't in the plan and didn't shoot for the upper limit of our budget with phrases like "With just a little more, you could have..." He also directed his answers to the person asking them. This is something I watch for since too many times male sales clerks at other businesses will direct their responses to me when I wasn't the person asking the question.

Peter Patch

Purchased my Trek 7100 18 years ago and still love it to this day. Service is always excellent. All staff (sales and service) are knowledgeable and friendly. A great store I would recommend to anyone.

Derek Sylvester

I’ve bought 3 bikes from Earl’s over the past 20 years. The best place to buy a bike in my humble opinion.

Angela Irvine

Exceptional service and sales staff. They always listen to the customer and find the best options for that particular person. They know their bikes and fitness equipment. Also, the do a lot of good in the community. Been a customer for 30 years and will continue to be.

David Scheinberg

Earl's is simply outstanding. From the beginning of our journey to a new treadmill, to the delivery and set-up of it earlier today, everything about doing business with Earl's has been a pleasure. Everyone on the staff is knowledgeable, professional, and personable. Special kudos to Andrew and Nate, who came to our house today to set everything up. They were meticulous in the assembly process, took the time to walk us through a comprehensive onboarding of all that this remarkable Matrix machine can do, and made us feel like valued customers throughout the process. We are delighted not only to have this great piece of equipment, but also to have found our go-to source for all future fitness needs. If we could give Earl's 6 stars, we would.

Sue Le Grand

My bike carrier had some damage and Peter was able to find the parts in the back room and install the new carrying straps for us. I experienced the awesome service that Earl's has always been known for.

Connie Douthwaite

I went in to fix a flat tire and got a tutorial out of it! They kindly didn't charge me for the work and only charged for the new inner tube. Very friendly staff

Lori Roberts

I have always appreciated the knowledge of Earl's staff, and the product lines they carry. Recently I needed to bring my older model spin bike for repair, and they were fast and efficient. The communication was great!

Greg Alling

They helped me find the perfect mountain bike for my 8 year old son. It was the perfect fit and excellent quality. I will forever be an Earl's customer!

Carl W

The repair and tune up work is done well and in a timely manner and the staff is easy to work with.

Matt Porter

Stopped in yesterday for a flat (second time in a year, suspected it wasn't just bad luck), and had an absolutely spot-on experience. My technician (didn't catch his name) was extremely knowledgeable, listened to the info I had to share, didn't over-sell me, and fixed everything up beyond my expectations. He ended up replacing the tape around my rim (it was cracked, likely the cause of the tube puncture), gave me two solid options on a replacement tire, did minor tuning of my brakes, shifting, etc, and installed a bottle holder I purchased there for $10. Bike runs better than before the flat, with smoother shifting, and my brakes are making better contact. I'm a huge fan of Amazon, online shopping, lower costs, etc, but this is exactly why services absolutely rule as a small business - no giant company would stand a chance matching the experience I had, and I'll definitely be returning to Earl's for my future bike needs.

Ross Greene

Earl’s rocks. The sales staff took the time to go over my new bike and get me all set up. They had all the gear I needed and made the buying process easy. Their discounts for people who purchase through them in great.

Julie Martin

Excellent, dependable service. In my experience, Earl's does the very best they can to get me back out on my bike and I appreciate it!

Ian Campbell

I'm a 50-year Vermonter, and I can attest that Earl's is rightly crowned as >the< sales and service center for cycling in Vermont. Staff are very knowledgeable, honest and experienced. Sales prices and service rates are very fair. Any issues with their products or work are quickly rectified. The annual Bike Swap is a regional legend for new and experienced cyclists to trade and mingle. As community-centric a business, and vital, as you could ever find.

Dylan

Prices are what every cycle shop in the area would be expected to charge. Pretty decent selection of bikes given that everyone and their cousin's uncle wants to buy a bike right now. The staff I've interacted with have been extremely helpful and friendly.

Kris Koehne

Amazing service!! Bought an exercise bike there and it needed to be serviced. They were prompt and came right out to diagnose and fix the issue. Nate was always on time, got right back to us and followed up. He was very respectful and kind and worked hard to fix the problem! Thank you! I highly recommend Earl's. They have fantastic customer service. They really know their stuff!

Jonas Vaillancourt

I’ve dealt mostly with the service department and they have been extraordinarily helpful each time. I have an older mountain bike that even in normal times can be tricky to source quality parts for. I understand back orders on bikes and components can be months yet the techs have had my bike ready in 2 days or less each of the times it’s been there for repairs or upgrades.

Mike Fisher

If you are looking for a bike, this is the place to go! I was greeted promptly as I walked through the door by a gentlemen who did not try to up-sell me and showed a serious passion for what he does. He made my son and I feel very welcomed and appreciated. They even had exactly what I wanted in stock. The whole transaction was very pleasant and very quick. My son popped his tires (yes both tires 🙄) on a near by bike path about 90 minutes after we purchased it, they took excellent care of us and replaced them on the spot at 4:40 on a Friday. I will only be going to Earls in the future for anything I need related to bicycles! A+ service guys, Thank you

Glenn Willette

The service department was friendly and helpful. They replaced the cracked and worn tire quickly. The serviceman introduced me to the salesman from whom I purchased a new saddle. The serviceman could have simply pointed me in the right direction of sales. But this kind action was also appreciated.

Erin Bolger

Friendly and knowledgeable staff! Competitive pricing! Definitely happy with the help I received as I am new to adult biking ;) I inherited a Trek 3900 and, after it sitting in my carport storage for 6+ years, I brought it in to have it tuned up. I can tell the chains were very well cleaned up! Definitely worth $75 knowing my bike is safe to ride! When I went to pick out accessories, I was helped with advice on gears (my last bike was a hot pink 10 speed ;) ), tires blown up more and advice given on what PSI to set them to based on my terrain and when to check air, and the seat was adjusted to be more comfortable and advice given on any further adjustments. Even though he (I REALLY wish I remembered his name!! Young guy, shaved dark hair, blue eyes) was called to help someone else, he didn’t make me feel like he was rushing at all! He even used my name (I know, but it’s so rare haha) and remembered it the next day when I went in to grab a few more things! I’ll definitely be back for all my biking needs!

Holly Creeks

Great lunchtime visit to Earl’s! Joe, one of the owners, asked me to describe the problem, put me on a trainer to observe the problem and worked with me until the issue I was having unclipping from the pedal was resolved. He was fast, friendly and able to resolve my issue. I bought my bike from Earls Cyclery several years ago and go there for my cycling needs. Good owners and good staff!

Michael D’Amico

I’ve been having some recurring difficulty with my fat bike tubeless set up that has been immensely frustrating. The Earl’s staff I’ve worked with, Andrew in particular, have been amazing. Very attentive to my issues and reliable and timely in working with me to resolve the problems. I’m so appreciative!!

Susie Ridzon

I love Earl's! The owner & staff are super friendly, knowledgeable and low pressure. They just want you to have the information you need to pick the right bike or supplies for your specific situation. Great selection of bikes & gear too. Highly recommend! Updated posting: Earl's is the best bike shop! The owners and service staff have gone above & beyond for me with my latest bike service. I'm super happy with Earl's!

Herbert Tedford

Thank You so much . Your Sales people were great - they were very knowledgeable and helpful. My wife and I haven't been on bicycles in over 15 years. Clayton was so patient with us, guiding us through the whole process and easing our doubts and stress. In the end we were all set with 2 bikes that were extremely comfortable and met our needs, helmets and a bike rack. They installed the rack on the back of the truck and took the time to show us how it all worked. The whole experience was very enjoyable and satisfying. If you are looking for a bike we highly recommend Earl's Cyclery & Fitness. Thank You

Meghan Forrestall

Always the best experience at Earl’s. Staff are helpful, but not pushy, and clearly knowledgeable about their products. They even went above and beyond by putting a bell on my son’s newly purchased bike. Such a small thing, but shows their thoughtfulness and effort to help!

Roger Hankey

I needed a long kick stand for my recumbent bike. Lindsay did her best, but did not find anything that worked. The shop is beautiful and the crew is friendly and helpful. Highly recommended.

Amanda Chase

Earl’s provides great service at fair prices, and their staff are helpful and knowledgeable. they are my go-to shop for new bikes, service, and I love their huge annual bike swap in May. The salespeople and service staff are always patient and willing to share advice and tips, no matter how simple or complex your question is. They just love to get people out riding!

Tom Williams

The staff and bike mechanics at Earl's were extremely helpful in getting my bike setup. The work was done in a timely fashion - and done well. Great place to buy a new bike or have your bike serviced.

Jackie Marino

The service tech who helped me was great. She was professional, curtious and was extremly knowledgable. She inspected the bike and did research on the spot to help trouble shoot and find the best course of action to fix my bike and in the most econonic way. Bonus is always the Earl lifetime discount, I purchased my bike over 20 years ago. Still riding strong.

Frank G

Hands down the best bike shop in Vermont! Always warmly welcomed and our bikes are treated with extra attention, greatly appreciated. Customer service, bike mechanics both top notch. If you haven’t been to Earls, stop by for a visit.👍🚴🏿‍♂️ …

Lindsey Kerr

The shop is beautiful inside - clean, well-organized, spacious. I found what I was looking for easily, and an employee talked me through the bike light options, so I felt like I was making an informed decision. Highly recommend!

Christine Hagan

Nate came to service our treadmill - he was very knowledgeable, efficient and friendly. He explained everything and helped me learn how to keep my treadmill in better working order. It was easy to schedule an appointment, and he was right on time. I would highly recommend him and Earl's.

Jos van der Velden

Disappointed with Earls. I bought an expensive bike at the end of last bike season at Earls (the 3rd bike I bought there in the last 4 years) and after using it for about 2 months last year and a couple of weeks this year out of nothing a spoke broke. This is very unusual so I took it to Earls and they quoted me $40 to fix it….. I was very surprised with a relatively new bike that this happened. I take very good care of my bikes so I criticized this and the repair was offered for free which I strongly believe should have been offered the first time. Of course, I appreciated this but now the technician got kind of passive aggressive with me and my bike al of the sudden was not going to be ready Monday what was estimated at drop of but later in the week…. Is this retribution because I disagreed their original charge? Recently I even been in contact with sales since I’m in the market for a new bike and I have been loyal customer maybe you should check your customers history before you make in my opinion unwarranted charges for a repair. I’m definitely reconsidering my new purchase. After writing this I remembered right after purchasing the bike Earls tweaked the derailleur a couple of times and also tightened spokes in the rear wheel, maybe this is what caused a spoke to break? Update: bike was done already today and as indicated by the receiving technician so I adjusted the rating.

David Usher

Very helpful staff who explained the vagaries of electric bikes. Nice selection of bikes available.

Christine Smith

Andrew and the Earl’s staff have gone above and beyond so many times to fix a mechanical issue for me or to help me make the right purchase. They recently even spent considerable time and effort to get me what I needed to keep riding while I was on a MTB road trip! Not only is the Earl’s staff super-knowledgeable and skilled, but they are welcoming, friendly, and very generous with their time. I can’t imagine a better bike shop with a nicer bunch of people.

Donna Savage

The service team at Earl's is excellent. They are friendly, they take the time to review with you what their recommendations are, and the price to fix everything seemed fair. My bike is running great again.

Carol Polakowski

Whether I have needed sales or service at Earl's, I have always had a good experience here. This is where I have bought my 2-3 bikes and our kids' bikes. I trust them to be knowledgeable and help me find the right bike for my needs/skills. Great service department, too!

Scott Wheeler

Worked with both Alex and Jason on the purchase of a 2021 Trek Domane SL5. Both were very well informed about the bike and helping me work through a fitment issue, friendly to work with, and generally just made the experience pleasant. Really liked the store, well stocked with a variety of accessories, great selection, and just a nice place to visit for the first time. Thank you!

Bradley Hershman

Earl's has a great selection of bikes, accessories, and clothing, along with other types of fitness equipment. I've been going to the shop for many years, and several of the staff members know me by name. Their sales staff and service techs. are both friendly and knowledgeable, and have given me great info. on several occasions. I really do always have a good experience when I head on over to the shop.

Chris Bohjalian

A fantastic bike store with spectacular service. I have been buying my bikes there for 20 years and they take wonderful care of them. I ride about 3,500 miles a summer, and I depend on them. Nicest people around. Truly: Nicest. People. Around. I can't imagine riding without them.

Eileen Fraga

Run by locals, own by locals, who care about locals. How can you go wrong. Been going there for over thirty years, still own and ride my original bikes thanks to the great service I've received. My children and grand Children all get the same treatment and services. Were all family at Earls.

Jeff Guyette

I've been riding in countless areas of the country as well as all around Vermont for more than 20 years. I consider myself very fortunate to live and work close to Earls. I could easily go to any one of the many other bike shops around the Burlington area, but always end back at Earls. The reason is simple. They're simply the best bike shop. Andrew and Joe run a fantastic shop. The service guys are fast and friendly, and the sales staff are knowledgeable and are dedicated to putting folks on the right bikes. Not just the ones they want to sell or the one the customer might "think" they're looking for...but instead the bike that's going to fit the customer and their needs. The one they're really going to enjoy riding. I guess that's one of the great things about Earls. The focus is on ensuring people have a great experience.

Mary Garnish Bauman

I brought in my trusty old (but beautiful) Merlin road bike because the gears wouldn't change. It had been a while since I last rode it. I was afraid the whole drive train would have to be replaced... BUT the excellent mechanic found an easy, and painless fix! I'm very happy that I went to Earl's for this service. I'll be back for getting into women's group rides as well as service!

Kevin Bednarz

Earl's Cyclery was awesome across the board from helping me find the right pieces for my car rack and kayak rack to installation support. Excellent customer service!

Josh and Carissa Newton

Stopped in looking for a shock pump for my twelve year olds bike-staff immediately walked up to ask if we needed assistance. I asked if they were able to fill his shock, and he was more than willing to help out. I also appreciate when adults acknowledge the kid, and speak directly to them about the service! Thumbs up! Fantastic customer service and will most definitely recommend.

Mike Wilhide

Had my bike repaired there and it's riding great. they also have cycling wear there, seats, helmets and bikes for sale. The staff listens to you your concerns about the repairs are complete and are really friendly and knowledgeable. I'll go back again!

Raymond Mainer

Great service. Parts are there when I need them.

Molly Pearson

The best service around. They are very busy but the staff are so kind and knowledgeable. Fast service and communication is impeccable. I would recommend going to Earls for all your biking needs.

Michael Dickerson

Amazing quality. Everything Thule makes is optimum quality and bullet-proof. I read of horror stories from online reviews which I now know were a result of them (1) not following instructions from Thule instructions; and (2) not asking the Thule dealer to “demo” correct way to install the e-bike rack on vehicle and bike onto the rack. Just any ole way won’t do. The XLT rack is awesome. The lock-up and keyed knobs are great! Earl’s had the rack I needed, the XLT, foe 2 e-bikes with fenders. Most racks won’t accommodate e-bikes with fenders—though the Thule XLT does!!! A Thule customer for life!

Lilly Romano

The initial inquiry/quoting process was a breeze. A short email exchange and I received great product recommendations & a fair quote. All items we were hoping to buy were in stock! Curbside pickup & purchase was quick & easy. I felt way more comfortable ordering & picking up from a local shop than I would have been ordering from an online vendor. Feels good supporting local in these uncertain times. Thanks, Earl's!

Laurel Shelmandine

I called Friday morning to ask about a product. James, who took my call, said that they didn't carry what I was looking for but he would research and call back. Not only did he follow through on that item, he left a very informative voicemail of other options. This type of service is VERY hard to find. I called to personally thank him even though I am not buying anything at this time. Congratulations to the team for developing such service associates who are willing to research something you do not even sell!!!

Jason Dooley

I have been to Earl's more than I'd like to admit - buying bikes, parts, service, accessories and just asking a questions. I have never had a bad experience there. They have good prices on a wide selection or products for me (Road, Mountain, Fatbike) and my family. Above all that, their staff is second to none - they are friendly and extremely helpful.

Ellen J

Earl's is now the only place I will go to for my bicycling needs. The new store is beautiful, spacious, full of nice inventory and nice sales/tech people. Every experience I've had has been great and the people in the repair shop have been honest (another local bike shop was not so honest). This is a really nice shop and I really appreciate the people there, too.

Kahlil Zaloom

I always appreciate the fair prices and quality service at Earl's. Their team goes above and beyond to find the right answers to help keep my bike rolling.

Kelly Liljeblad

Incredible knowledge and customer service. Earls has been my bike shop when I was racing ironmans professionally to now, today when I bought my 4 year old her first pedal bike. The guys in service especially Andrew pay such attention to detail and accuracy. These guys are great and truly care.

Karrie Bowen

Earl's Cyclery and Fitness is a wonderful place to get your bike fixed, tuned up, and just generally well taken care of. The staff are very knowledgeable and don't make you feel like you don't know anything but rather take the time to explain things to you. I highly recommend their bike services.

Eric Mclaren

I had a really good experience with the service team. I explained what I had in mind and my budget. The tech made me aware of what needed to be overhauled and after riding at Saxon yesterday I can say they did a great job. Thank you.

Tim Post

Your service team is fast and professional. In my case the technician made the effort to diagnose the exact issue and only replaced the parts required instead of the entire assembly - which saved me a great deal of money. It was also ready in 24 hours rather than the expected 4-5 days, getting me back on the trails immediately! Thank you!

Gregg Krech

Great bike store for service and sales. They have a bike swap every spring that has a huge selection of pre-loved bikes. Every time I've brought my bike in service I've been happy. Last week I brought my TREK in with a flat. When I picked it up my handlebar mirror had been reinstalled correctly, since I had done a poor job. Would never go anywhere else!

Michael

These folks are awesome. They setup several different bikes for me, and I got to take them out on their little pumper track in the back, which is a lot of fun. Also, everyone was super knowledgable, and I didn't feel like anyone was trying to influence my decision. To make it even more awesome, they offer lifetime minor adjustments to their bikes and 10% off accessories after your purchase.

Janet Keim

Very friendly, knowledgable and helpful! Went for cycling shoes and pedals and the owner helped us. Directed to appropriate choices for my cycling needs, gave pointers for early clip use and getting used to riding with them. A vibrant and active shop but able to spend time with each customer. Very positive experience!

Mike Cady

Had my mountain bike changed out to a 1*12 rear derailleur and added a dropper post. Great help from Joe - awesome communication and couldn't be happier with the work. Highly recommend!

Scott Carpenter

Great service, knowledgeable staff. Services aren't oversold - I didn't need a full tune up, just some realignments and staff didn't try to sell me on higher priced services that weren't needed. Always deliver on timelines and estimates. And the selection of products/ services are second to none. Thank you!

Shane Anderson

great service under difficult circumstance. What better could I say of earle’s but that I have two other bikes Ineed work on, and I’ll be bringing them one this week. Service with a smile, confirming call on estimate, email on completion. Perfect communication. Efficient, friendly, professional, reasonable cost, and done right. Nothing to lose here folks.

Sio P

I have loved shopping at Earl’s for years. It is great to walk in and feel like part of the family. I was expecting to drop my bike off for at least a week or more for service, but I was in and out in 30 minutes. Thank you for the quick and reliable service!

Anthony Browne

This was my first experience working with and in all reality stepping foot inside Earl’s. I was greeted in a friendly manner by Colton who was enthusiastic, knowledgeable and genuinely interested in helping me. Although there is a nationwide bike shortage and relatively low stock in the store, Colton reviewed my needs (a bike for my daughter’s bday) and walked me through thoughtful recommendations that were realistic to my budget without me every feeling like I was being oversold. Colton tactfully mated the right bike with his real-time list of anticipated inventory and made it happen! My daughter ended up with the perfect bike, set it up with a rack and kickstand, in time for her birthday! Colton and the service team couldn’t have provided a better experience and have secured a return customer from me! Thank you Colton and Earl’s Cyclery!!

Jennifer Vaughan

Always nothing short of excellence in customer service and product! A+ all the way around! Kudos to Earls and its awesome team of hard working employees!

John Williams

Earls Cyclery and Fitness has been my "go to" bike shop for many years. They have a great selection of bikes, bike gear, and clothing. Also knowledgeable tech staff - quick to get repairs done when needed.

Amanda Reilly

I brought my used and abused triathlon bike in for a tune up. Since Covid-19 I’ve only been riding indoors. Even indoors the bike needed work! They did a great job getting it back to where it should be. They were professional, friendly and very knowledgeable.

john waters

My wife and I recently purchased 2 bikes from Earl's. Their staff is very knowledgeable and friendly. I would definitely recommend buying a bike from Earl's. Great experience.

daniel thompson

I brought my Electric Fat Trike to Earl's (problem with right rear wheel) They were amazing!!! Earl's contacted the manufacturer, had part's sent and repaired my trike... Still under warranty they took care of that also. The next day I went for a short ride and noticed that the repaired wheel had a wobble to it... I called Earl's reported the problem. Dave @ the front desk said "not to worry one of our tech's will come to your home with the repair van and have a look" .. (35 mile drive to my home to fix a problem) ... Unheard of. They came to me... Technion Nate arrived, fixed the problem ... at no cost to me.. I must say that Earl's customer service is outstanding... they stand behind all of their products and their service... I am 100% satisfied and would recommend Earl's Cyclery and Fitness to anyone needing a new bike or service for your own bike... Again thank you .. "Earl's" ... for your help ... Dan T

Keith M

I went in and they had limited bikes due to the pandemic but we were able to find a good fit. A really casual experience along with a test ride where they just let me ride the bike around for as long as I wanted around the back (outside) of the shop.

Steve Seremeth

I showed up at Earl's today to ask about replacing my bottom bracket on my 3 year old gravel bike. I spoke with Lindsey -- even though she was in the middle of a repair, she took a moment to help me out. She asked me a few questions about what was going on, leading her to ask if she could see the bike. I brought the bike in from the car and she threw it in the repair stand. Within 5 minutes she isolated a loose crank arm, a faceplate that wasn't tight enough and a back skewer that also needed tightening. She quickly tightened things up and I test rode it in the parking lot. She nailed it. I paid a nominal amount for the time. This was fantastic customer service, saving me over $100 replacing the bottom bracket. Thank you Lindsey and thank you, Earl's. I will be back again sooner than later.

Jozef Harrewyn

By far the best cycling shop in New England, family run with an amazing team of friendly knowledgeable and service orientated folks whom love to ride share their knowledge and are tip top all around. Thanks for keeping my wheels turning.

Kim Sande

I wanted to share an experience that I had with Earl’s bike shop as I want everyone that is deciding to get a bike come here even if you don’t live in the area; They will do what they can to accommodate your needs. I reside in Long Island, Ny and given the current health situation with Covid there is limited inventory in all of Ny and only very expensive inventory remaining (750-1k per bike) as everyone needs a new pass time. I called numerous bike shops locally and outside of Ny to try to get a bike for my husband (reasonably priced) who was the last one in the family that needed one but to no avail. Customer service was lacking when I called outside of Ny as I either didn’t get a return call or no one was willing to ship the bike. I had one company that said they would ship it when they had a chance to but explained they had numerous other orders and shipping the bike to me would not only take time but wouldn’t be worth it to them because they wouldn’t make money on it or it was too time consuming and I never heard back after our initial conversation. After giving up much hope, I came across Earl’s bike shop in VT. I had the pleasure of speaking to Joe there who not only addressed all my concerns but took care of me and went above and beyond. I explained I was in health care in pharmacy and he applauded me for my efforts. I immediately felt like he took the time to get to know my story and helped me with getting my husband an amazing trek mountain bike that fit all my needs! The experience I had here merely on one phone call was the best and the level of customer service here is unparalleled. I am now able to get my family of 4 on a bike ride together and enjoy! I am so grateful for the service and I am reminded with this experience that their are people out there like Joe that genuinely care and will help your goals become a reality. I am 💯 verified a VERY satisfied customer! Thank you Joe and everyone at Earl’s bike shop. Consider yourself lucky to have a bike shop nearby if your a Vermont resident and if not as fortunate like me to live nearby, don’t hesitate to give them a call, trust me. -Kim Sande

Japheth Brubaker

Great experience. Got 2 bikes tuned up to ride that had been sitting for years since kids born. The bikes ride like new! Staff helped me load into car. Only issue was they accidentally broke reflector while doing so but they apologized and made it right immediately. Would highly recommend thank you!

Terri Zittritsch

Fantastic Chittenden county full service bike shop. The manager, Joe Drennan is especially customer focused and has the whole shop running like clockwork. We recently had two custom order bicycles sized up and built for us, and I can't remember the last time I had dealt with a retailer who was so focused on making sure we got exactly what we wanted, at the quality level we expected. Joe even rejected some of the custom bike work and had it redone for us and dealt with the supplier so we didn't have to get involved. My experience of late is most shops just push the problems to the consumer, but not at Earl's! One of their really experienced staff, Richard Tom, fitted my partner up on his bike, and it's clear he wasn't trying to hurry us out the door..he really seemed to care that the fit is perfect and took his time, examined the biomechanics of his pedaling and made around 20 adjustments including replacing the stem at no charge. Having been riding for 40 years I wasn't going to get the fit service but Richard's meticulousness, knowledge and attention to detail has me scheduling my own custom fitting! While we don't use the service department much and work on our own bikes, I've found them always willing to stop for a minute to answer questions and/or give expert advice. If you like to experience great customer service, stop by Earl's, you'll not be disappointed.

Jay Norton

The staff at Earl's is always friendly, helpful, and knowledgable. I have had a few issues with a bike I purchased there this year, and they have done a great job trying to help me get back on track!

Hannah B

Despite the current conditions, everyone was kind, friendly, and incredibly easy to work with. I was able to call, place the order for the bike I wanted to purchase, and pick it up the following business day with no issue. Thank you!

Phil Surks

The folks at Earl’s are the best in the biz. I have been around bikes and bike shops for most of my life, and I can assure anyone that their skills, knowledge, and customer service are second to none.

Devin Littlefield

Highly recommend this shop for anyone looking to buy a bike. The staff are very friendly and will make the best recommendations for your bike gear, based on what you actually need and not what they want to sell. There service shop is also top-notch, though know that you may need to schedule your tune-ups and other more major bike work in advance.

John Cwikla

Outstanding work at a fair price and on time. I'll be back

Carlos Mejia

I go to Earl's for all my cycling needs, whether it is shopping for new bikes, need repairs or need bike related supplies. The staff is great, knowledgeable, friendly. It is always a great experience!

Simon Meistininkas

Earl's was the only Landice dealer willing to sell, deliver, and service a treadmill to NE Vermont (NEK). Delivery went perfectly. Email and general communication was perfect. That's how you run a modern business!

paul gleason

I had a great experience with having my elliptical repaired under warranty. Nate, the repairman, provided excellent customer service and even took care of the old parts for me.

Mike Jones

I stopped in for brake pads but didn’t know the exact size. The tech took an educated guess and told me I can always exchange them. Saving me a trip across town. Great knowledgeable service.

eric Ganguly

Always get great service at Earls. Great staff that wants to make sure your bike is running smoothly. Andrew and his team are a great local resource.

Joan Martel

The staff was very helpful and knowledgeable. They are very friendly and I would definitely recommend them to anyone! I love my bike!

David Ospina

Been going there for 20 years. Staff is always atentive and ready to help really 👍 the shop. A little price but it is Vermont and taxes always get you. For a new bike would wait for the sales that are aleays popping up, you will get a very good deal on high end bikes. Bike swap in May is very good, specially if you have growing kids and need to change every few years. Expect high end bike that will last many years and good service which all bike need. Also 10 % off on products if you buy a bike from them. Hope this helps, have fun biking

david schwartz

Doug is a great mechanic not just because of his skills but his knowledge of the physics behind the technology. And he will not sell you more than you need.

Jerry D PION

We purchased two new mountain bikes via telephone when we learned TREK was on sale. It was the last day of the sale. We have owned TREK previously and did not test ride the new bikes. We quickly learned that one of the bikes shifted poorly [to be kind]. Earl's made the repairs quickly and were professional throughout. They are an amazing team. We will keep going to Earl's for service and for our next purchase.

Justin Hunter

Great Shop! Coming from a similar field, these guys go above and beyond! Service department will usually stop in the middle of what there doing and are eager to help. I wish they stocked a few more accessories, yet I know they just can't stock everything, it just costs too much. Readers keep this in mind before you go and buy stuff online, shops like this keep things going! You need to give them some support.

Todd R. Lockwood Works

For years, Earl's has been my favorite bike shop in the Burlington area. It's the obvious choice for those who are serious about cycling. Wide product selection, excellent service department, and nice people.

Nancy Yannett

Just had my new bike fitted and Jason couldn’t have been more precise, helpful and patient! My purchase and fitting experiences were both seamless and enjoyable.

Jim Wood

So Happy for Earls being my bike shop! Love the new location. The staff is friendly and knowledgeable! Now is the time to support this 70 year old bike shop!

Carol Tremble

Although we could not go inside the store, the outside tents were very nice and the sales staff was very accommodating, listened to our needs and provided the exact bicycle I was seeking for my grandson. He loves his new bicycle!

Linda Wurth

James Sistare goes above and beyond to help. I bought a bike, bike rack, etc. over a year ago. I wanted to bike the causeway for mother's day but didn't have a 2nd bike for my daughter. James offered up his girlfriend's bike and my daughter and I had a lovely day. This past weekend, I was busily emptying my car because I was purchasing a new one. I couldn't get the bike rack off. James to the rescue! 85 degree weather on the weekend and James got it off no problem! He even offered to put it back on once I was settled into my new vehicle. Great guy! Never in a hurry! Go see him at Earl's! Great service! Very personable!

Guy

The selection is top notch, the people who work there whether sales or service are all extremely knowledgeable , experienced, helpful, dedicated, and friendly....that is every single time I have been there for any reason. One of the best managed and most successful business in Vermont.

Kimberly Post

Awesome experience with both Sales and Service Dept. Employees were very helpful and friendly. It’s great to have established a new relationships with a local bike shop! Thanks!

Cathy McIsaac

The folks in service are super- fixed my wheel in the amount of time it took to buy new cycling gloves for the season! super fast and friendly!

Dovid Yagoda

Folks are friendly. Super knowledgeable and make sure you are getting what you want. They love bikes and people.

Susan Bonfigli

Quick replacement of bike tire. Friendly service.

Jamil Handy

Always above and beyond service, wouldn’t go to any other bike shop. I was provided a rental after they found that my bike needed repairs that would take longer than normal (during prime summer weather). Thanks again

Scott Driver

Colby provided awesome service, made me feel like a valued patron. Will be back soon

Stephen Moore

Super nice service department! They fixed the tire on the bike really quickly for us and at a very reasonable price. I would highly recommend their service department

Debra Sachs

Great staff, and very well run bike shop, diognosis of repairs and plan in minutes! Expectations met and service was top notch. Thank you for the tune up and return of my bike like new!

Isreal Phelps

Support your local bike shop! Earls has been around for a long time, they provide great service and also support the local ridding community. Let's support them by shopping there!

Peter Boiney

I walked in without an appointment with a rim that I thought needed to be trued. Turns out I hadn't seated my tire properly. They put it right and sent me along within 15 minutes. No charge. Super.

Jacob Robertson

Very helpful and knowledgeable. I appreciate not feeling like a dope when I ask 3000 questions. Always taken care of in a timely fashion and appreciate feeling like a valued customer. Very friendly staff also.

Kevin riddell

I had been in Earl's several years ago (maybe 2011) looking at a pair of bibs that I could use while on my mountain bike at the time but have never been in there since. This year I was in the market for two brand new bikes, a road bike and a mountain bike. It seems that every single bike on the face of this planet, road or mountain, is going towards the blah depressing color of black or gray or some variation of the two. I wanted to be totally different and get a brighter color like red, blue or white, which I noticed did limit my options substantially due to almost every bike being black. The only mountain bike in my price range that fit my wants and needs that I had found online was the 2018 BMC Teamelite 3. I was very excited to see that I was able to get it in a satin red with white lettering. So I went to Earl's to see what they could do for me with that bike, there I was helped by Tom Echelberger. Tom was super pleasant to work with, was extremely knowledgeable of the products, had an upbeat attitute, never rushed me into making a decision and listened closely and carefully to my cycling desires and needs. Here I explained to Tom what I was looking for and he had showed me one of their hold over road bikes that was not just in my exact size, but was in the red that I was looking at for the mountain bike. It was a beautiful 2016 BMC Granfondo gf02 in polished red with white lettering. I was super excited! Tom had found me a much better road bike than what I had originally planned on getting and saved me a ton of money in the process. Tom Echelberger is a salesperson that is a last of a breed. 95% of salespeople don't care about customers. They just want the sale for commissions but forget the people skills that are needed to achieve that. Well, I had to wait a while to order the 2018 BMC Teamelite but was able to enjoy the 2016 BMC Granfondo almost right away. Thank you so much Tom and Earl's for a fantastic and memberable experience!

glenn pags

My mountain bike was tuned up in 1 day! Rides like new! The staff is so knowledgeable and friendly!

Karl Meisterling

They’ve performed a bunch of top notch service for our mountain bikes. They will troubleshoot as needed and suggest reasonable solutions. Their rates are very reasonable.

John Carney

Always had a great sales experience at Earl's. Bought a treadmill and multiple bikes. Sales persons have great customer service skills.

mac cam

I can't say enough about the knowledge & dedication of the team in the shop. One guy, Andrew, really helped me out of a jam with his creativity. People ask me about buying a bike, I say I buy a bike shop. This one is top notch!

Chris Provost

All employees are knowledgeable and willing to help. They all love cycling, so they have great insight to share about products and how things might work. Check them out.

Bill Roy

Had older Specialized and a Bianchi mountain bikes serviced and bought my 7yr old grandson a 26" Trek mountain bike in late spring. Excellent service and guidance in selecting the Trek.

Eric Evenson

Friendly, helpful, and extremely knowledge. Service department is top notch and always great at making minor adjustments for me. Always a positive experience when I am there.

Walt Mlynko

Best bike store in the area. Great service center and nice loop in the back to test out mountain bikes. Friendly folks. Prices are in line with other bike stores. They also have treadmill stuff for the wintertime.

Jason Chance

Super helpful staff. Lot's of help available on a busy Saturday. My daughter was able to take a bike on a test drive.

G Foley

So I roll in the back door with my faithful commuter bike. Brakes squealing enough to wake up the neighbors baby. The wrench, who could be my grandson says "no prob bro, we will work it in this afternoon. " And they were budy, of course. But then I come back in the front door with some bike shoes with that BOA lace closure. Well I never used them much because the BOA would not stay closed. Who knew that gadget could could be fixed on the spot? Earl's fixed it and quickly too. Came back later to pick up "Old Faithfull" commuter bike and it was ready. Oh, btw, I noticed the headset was loose, so I fixed that too. The competition in Burlington is pretty stiff, but Earl's is still Leading.

Colin D.

Service here is awesome and they have a great selection of bikes and accessories.

Matthew Hollander

excellent customer service . offered to install kickstand . great tune up price, turnaround time. very knowledgeable staff.

Madison Schaefer

Excellent customer service and I always know my bike’s in good hands! Wouldn’t go anywhere else.

Jim Koehneke

Earl's is great! Clear, helpful employees are quick and ready to serve, and pick-up is easy that includes social distancing.

Dean Corkum

Always a great experience at Earls! It is more than just a bike shop, I would love to hang out in the shop!

Carl Cloutier

Fast courteous service at a competitive price. They had a part that is scarce even online. Cost was comparable to online.

Narcis Gosselin

I did not have to chase down a salesman. I meantly after I walked in a salesperson approach me very personable and informative. Shop local

noah lee

Earl's is awesome! Bought two bikes from them over the years and every time it is a great experience.

Wadi Sawabini

Nate is a joy to work with. He keeps our treadmill in top shape. Thank you!

Laurie Mcintosh

Professional, courteous, and prompt bicycle repair service; retail area well stocked with bicycles, cycling gear, and clothing. Knowledgeable staff in repair and retail. Highly recommend!

Andy Love

Whether purchasing a new bike or having an older bike tuned-up or repaired, Earl’s staff is always professional, helpful and friendly.....in fact, I always look forward to a visit to Earl’s!

Barney Matthews

Very knowledgeable and helpful staff. Not pushy. We are very happy with the bikes they helped us choose. Would highly recommend.

Tom Bisson

The technicians are always friendly and helpful. They do excellent work and treat you fairly. Very transparent in their dealings.

Courtney Reckord

Great place! Friendly helpful folks!

Alice Larsen

Earl's is a quality bike store that reminds you when it's time to take your bike in for a tune-up. They also carry choice cycling gear, like helmets.

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