Reviews of Del-One Federal Credit Union - Wilmington. (Bank) in Wilmington (Delaware).

Del-One Federal Credit Union - Wilmington

45 Reviews

11 Comments

Bank

Credit union

1 Germay Dr, Wilmington, DE 19804, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of Del-One Federal Credit Union - Wilmington, Bank in Wilmington (Delaware)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place does not have the best rate, this doesn’t mean they have a bad service or don’t treat the customers fine. Take into account that usually people only give reviews when they are angry, and not when they are happy.

Map

Open hours of Del-One Federal Credit Union - Wilmington

Sunday

Closed

Monday

9 am–5 pm

Tuesday

9 am–5 pm

Wednesday

9 am–5 pm

Thursday

9 am–5 pm

Friday

9 am–6 pm

Saturday

9 am–12 pm

Popular times

Sunday

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Monday

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Tuesday

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Wednesday

9
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Thursday

9
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Friday

9
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Reviews of Del-One Federal Credit Union - Wilmington

Meghan Johnson

I wanna say a lot of improvements. My last problem was before the new system update that involved my account having problems that nobody could fix for me. But yesterday I went in and getting a new card was so easy and the staff was friendly and helpful. The clerk didn’t even have an attitude when I had to be on my phone at the window.

Daniel Cresse

2nd Edit: Del One called me today and spent time helping me through the issues and apologized for the issues yesterday. This was greatly appreciated. One of the worst customer experiences I've ever had with a bank/credit union. Am still waiting for the online chat to be picked up by an employee, the chat timed out and closed itself twice while waiting (total wait at 4+ hours). The telephone wait system is atrocious and doesn't give an estimated time that is specific; you get "more than 5 minutes" with no estimated wait time or call back time. Even though I'm a member, the online portal still does not work and I cannot view any of my information/setup an account. Edit: Even better, someone finally connected to me on the website chat, asked for information, and then just left and no longer responded. It's 2020, almost 2021, I would expect this kind of customer service to be a relic of the past.