Reviews of GTE Financial Credit Union - Headquarters. (Bank) in Tampa (Florida).

GTE Financial Credit Union - Headquarters

608 Reviews

218 Comments

Bank

Credit union

711 E Henderson Ave, Tampa, FL 33602, United States

Description

Information of GTE Financial Credit Union - Headquarters, Bank in Tampa (Florida)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of GTE Financial Credit Union - Headquarters

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Reviews of GTE Financial Credit Union - Headquarters

TJ Mouton

While making a large purchase from Home Depot, I wanted to use my Premium purple card but didn't have enough credit on it. I called GTE and reached Sebastian, who carefully discussed my options and low interest loans. Settling on upping my purple card and closing my blue card, since I didn't use it, Sebastian started the motions but it was the end of the day. He called back saying he'd reach out to me the next day after the actions were completed. True to his word, he called me to finalize everything. I've ordered my project and gave my wife the good news. I was truly impressed by Sebastian's professionism and manner of conversation with with me. Really a good experience. Kudos to him.

Pamela Salz

Jean Villanueva Rosa is an exceptional customer service representative. He almost makes up for a system that makes your customers’ responsible for time consuming corrections after errors that were caused by a sloppy transfer of information.

Adam Dominguez

Some of the necessary account actions could be better understood by customers, especially relating to inactivity fees. None-the-less, I am amazed at the high quality of customer care. It took some effort to reach an agent via phone tree and hold music. Glad I waited- Josie completely turned my experience around. Each of my concerns was addressed with expertise and empathy. By the end, all issues were perfectly resolved. Confidence and satisfaction restored. I cannot express how thankful I am to have reached such an amazing team member!

Helen Stepkoski

I made a mistake on my Bill Pay! I have 2 of the same accounts on my BP. one was closed & one was active. My mistake was sending a payment to the closed one!! GTE sent a paper check to them as it wouldn't go through electronically. I saw that the check was cashed. How!! it's a closed account. Well Jeremy Ross at GTE was my saving grace. Explaining the situation was tough & confusing. He stuck it out with me. He even sent me a copy of the cancelled check so I had the evidence if something shady was going on. I called my closed credit card account & the mystery was solved. They were able to link to my active account & they applied the check to that account. I just want to thank Jeremy Ross for his patience, listening skills & going the extra mile for me. Great customer service Jeremy & I hope there are more of you out there!! Thank you, THANK YOU.

Alessandra Danna

I spoke to Lynn this morning and she was wonderful she helped me through step-by-step and had a lot of patience and she help me Setting up an automatic withdrawal from my checking account and steer me in the right direction to achieve what I need it and I’m so happy that I called and I would highly recommend this service I will not know what to do without Lynn’s help. She was great!

Logantrip86 x

I spoke with a supervisor Melissa about changing my payment date. She was really helpful, professional and courteous. Having a new loan with GTE i was confused about my account and she did an excellent job of helping me. Above and beyond. I'd get another loan from GTE simply based on my experience with melissa!

Veronica Voncile

Jeremy was absolutely awesome with helping me with the purpose of my call. Very nice, Courteous, great conversationist. Very easy to talk to and definitely knows his job well as he answered all questions and concerns and more. We definitely need more customer service representatives like him. Thank you Jeremy. Veronica Thomas

Loretta Raynor

Good morning, When I reported fraudulent activity, Jeremy was Very helpful.. unfortunately my issue wasn't resolved with one call, but his pleasant and helpful demeanor helped 2 calm me down.. having 2 go through this process is a little easier when someones voice emits a caring attitude

Felix Caro

Mr. Joel Torres is a great asset to your organization! He was very professional, knowledgeable, courteous and patient. Walked us through all we needed to do again patiently to the end. Great customer service, I've had a great experience with GTE Financial Credit Union thanks to Mr. Torres. Thank You.

Cindy Kleypas

There were major complications trying to set up my new account. I spoke to Joel Torrez and he finally got me connected. He was patient with the system because it was neither of our faults. Whatever the problem was he finally beat it.

Claudette Thompson

I called the toll-free number to place an order for personal checks today, Tuesday, 1/25/22 at about 2:30 pm. EST. I was promptly connected once I made my option selection. I had a very pleasant, courteous, and professional experience with the person on the other end. She was confident and did her job very well in completing my order in a timely manner. She was very calm, which I could tell from the tone of her voice. She was very patient and I did not feel that I was being rushed. I felt well attended to and received excellent customer service today. You are an asset to your company and I appreciate your help today.

Terry Lund

I had an issue with Zelle and tried using Chat yesterday however the notation "30 minute wait" appeared. Didn't wait. Called Headquarters today and after 5 minutes or so I got Melissa (I hope that's her name)! She sought help, diagnosed the problem, and didn't lose my call, and resolved it fairly quickly. She was understanding, patient and polite. Kudos and appreciation!

Wallace Watford

Member Care Rep Melissa was outstanding. She quickly handled my IRA Withdrawal issue and again confirmed specifics when I requested. She was pleasant, openly friendly and very competent. Great virtues in a GTE staff member. Also kudos to IRA Dept for quickly handling my withdrawal as I requested.

Kayla Peel

I dealt with about 10/12 different people from yesterday to today @1pm. Ivy S through virtual chat and Melissa over the phone was 2 of the most helpful people ever ! Ivy lead in the direction for who the correct people we I needed to call and Melissa over the phone was the most helpful ever ! She stayed on the phone with my while I drove to the store and purchased an item just to make sure she fixed my problem ! Most wounderful set of individuals ever !

georgette georges

I have been dealing with a simple problem for the past three weeks because nobody wanted to take a minute to listen but today someone did and it took less than five minutes to get resolved. Unfortunately, I didn't write down his name but I'm sure you can find it in your system. Please let him know how he made a difference in someone life today.

Valeria Davis

The member care agent Joel was kind polite and very helpful. He assisted me step by step in resolving the problem with my account.

Anonymous Bloomer

I was having trouble with my account feature and the young man (his name starts with a J) really helped me out getting my account back in order. I’m so grateful for people like him who go above and beyond their means to satisfy the customer and help out any way they possibly can. I promise it doesn’t go unnoticed 💯. Thank you so much again if you read this J.

Karen Martinez

thank you very much Kimberley for your help . You are very professional and care about your clients. Thanks again for helping me solve my problem. GTE takes care of its customers.👏🏼👏🏼👏🏼👏🏼. …

S Jackson

Katherine T was very helpful. Katherine too accountability for call, she was very transparent on her actions, she was knowledgeable in her conversation and looking for the best option to satisfy my call. She went over and beyond to help resolve my situation and this is the type i customer service I would always like to receive. She needs a raise!!!!

Penelope Seaberry

Another day, another problem.with my Zelle pending payment. Vera took the time to see what the problem is again. She put me on hold and kept checking on me letting me know that she was working on the problem. She made me aware that she contacted the Zelle support team and was waiting on an answer. Very professional and courteous. She took as much time needed to get a resolution. I am very thankful to her for that. I have been with GTE for 12 years and no complaints here.

patty foster

Claire deserves many accolades for her superior customer service. I have had an ongoing problem with a credit card payment that was misapplied (my error in sending in with old acct #) but she took the time to work diligently researching every step until the funds were located and posted to my account. She was courteous, reassuring and prompt in dealing with my issue. Every company needs a Claire, she is a top notch employee for sure!

Vicki Webb

Very kind, helpful, and efficient in helping me with a fraud. He Also went over and above by showing me some things I did not know about my go points. Was very appreciative of his help!

schlittsy usa

J-Jeremy handled my call and was super courteous, funny and most helpful. He came up with a creative solutions to my problem. A real out of the box thinker.! It's not his fault @GTEFinancial is trying to rob me.

Sammie Smith

Top notch customer service, highly recommend for banking needs; great products.

Jennifer Rogers

I called in for fraud and was helped very quickly and very detailed to help me go through the process. With such a disturbing thing happening it definitely put my mind at ease. My representative Joel was so patient and thoughtful.

George LoPiccolo

Hands down some of the best customer service I’ve EVER received. Jamarcus Mitchell was by far amazing. He walked me through my troubles step by step and made sure I completely understood what I was doing. Even at one point got disconnected and he promptly called me back!! (Never have I received a return call after being disconnected) this facility has a gem on their hands and you sir were an absolute pleasure. Thank you so much!!

Arlene Shaw

On 1/25/2022, I received excellent customer service from Josie Gutierrez. Josie's knowledge about financial products and her instructions on how to navigate the platform to complete the required form to dispute unauthorized charges is commendable. She also assisted me with resolving/reissuing new products that had to be replaced due to fraudulent activities on my account.

Larry Tinsley

Lyn was very nice helped me with my problem! But you cannot get anyone on the phone hold times are over an hour last week, telephone prompts are crazy GTEFCU is a low rated business the employees are great when you finally get one but the managers could care less about members !

Lourdes S Davila

The customer service provided by Melissa was amazing! She was very sympathetic to my issue and understood how upset I was for having my Debit Card turned off during the Holidays due to scammers. She listen and helped making sure my account did not have expenses that were not made by me. Thank you GTE for employees like Melissa, who care for your members!

Leslie Johns

Gtefcu representative was excellent. She took care if my request and was so patient with me. On my online banking showed me how to do certain transactions I didn't know I could do with my online banking. Deserve 10 stars.

debbie sanders

This was the most pleasant agent I have experienced since I’ve been a member. She didn’t make me feel like I was a bother like others have. She offered to show me how to resolve my issues right the on the online portal, This was definitely a one call resolution. And she still offered other products and services, She’s a Stellar agent

Lisa Hoiriis

Gene was very helpful today with filling out forms online. He was patient and pleasant and made the process less painful than if I tried to do it myself!! 😊 Thank you so much. Lisa Anne Hoiriis

Debbie Martin

Member advocate was so patient. Due to fraud, I had to enroll online again for new account. I tried many times in different ways that were suggested to no avail. Called again today and happened to get one of the advocates that I spoke with previously (what are the odds) and she remembered me. It took a couple of tries on her end as well as mine and FINALLY was able to enroll. She was great! Pleasant and couteous. Thank you, sorry I didn't get her name!!

Elizabeth Reese

Isabel was very helpful. I know she went above and beyond to help me get the information I needed. I was really happy to work with her If she is representative of your customer service—- you are doing a great job

Kacey Lee

The best customer service I have had in a long time. I believe her name was Melissa. She walked me through the new customer log in, assisted me with some changes and truly made me feel like she was happy to help!

nico hedgepath

Dale was wonderful to speak to. He was friendly and extremely helpful throughout the entire phone call. I would definitely like to further discuss details with Dale in the future with my needs that pop up as time goes on. Everyone, request for Dale!!

Rebbecca Hargraves

I do not like the new automated system it takes too long to get help and I did talk to Lynn today and she was very helpful you need to give her a raise and let her keep her job and quit doing this automation stuff it's worthless people need jobs nowadays and Lynn was very very helpful could I ask for a better helpful person

Yulfi Amalia

I received a text that there were fraud transactions with my card. Since bank website warns us to be careful with any call regarding about fraud transactions, I waited few days to go to the branch (instead of working with master card associates). The Clearwater/palm harbor Branch associates was very helpful and going thru to al my transactions and checking if all transactions was made by me or fraud . They blocked my card, get me a new one (on the spot) and provide me with the timeline. When I finally received my money back, I called customer service to see if the NSF fee that occurred due to those fraudulent transactions could be refunded as well. They really work thru it, analyzed it and credit the money back to me. I appreciate you all helping me especially with the current situation, I feel safe that I received notification right away when the unfortunate incident happened and your team assisted me to solve the issues. Thanks GTE Financial, your teams are rock ! ( I am sorry I forget all the associates name who helped me )

Keisha Alvarez

Destiny and Jean were amazing and helped me step by step to register my Zelle account through GTE APP. I can’t thank them Enough for their patience and they deserve to get recognition and a pay raise!

Bernita May

The representative was wonderful. She took the time to answer all my questions and resolved my problem. She was very thorough and a pleasure to talk to. I wish all customer service reps were like her.

A McKin

Had to have my accounts reinstated due to fraudulent activity. Super smooth process. Friendly and caring bank personnel and on top of it all got a lower rate and payment on my auto loan when that wasn’t even initially what I came in for! What a day!!!

Andrea Sterling

It’s not GTE as a Credit Union that I’m impressed with at all. I would like to take time out to commend the integrity that Chad Smith has for GTE. He’s awesome! He’s knowledgeable, dependable and he needs a raise because he’s DEFINITELY an asset to your Company. I don’t have much money there but EVERY TIME that I have a problem and leave him a message I get an immediate response. One other Representative helped me and said to reach out if I needed help. I called that person two times without any response but when I called Chad he called me back right away. Chad’s work ethic is truly appreciated, thanks Chad!

Toni Robert

Called GTE financial today regarding a suspicious debit on checking account. Spoke to the most helpful and kind consultant, Josie. She spent a long time helping me on several issues and referred my suspicious debit to the fraud department. Thank you so much for helping me Josie!

grace prather

Jeremy was friendly, communicated well, and solved my issue. Great customer service!

Baby Waika

I spoke with Josi and she was excellent. She helped me with my fraudulent charges. She explained everything and was great. Reps like her make GTE a better bank. Thank you.

Brian Cook

I've been a member since there actually was a GTE that you had to work at to qualify for membership. In all that time, everyone with whom I've had the need to interact has always been professional, courteous, and polite. Sure, in recent years, they've lost a little of the "small town bank" vibe, but that's to be expected in the 21st century. A bank would have to be terrifyingly impressive to even have a chance of switching my allegiance.

candy fernandez

Mr. Joel Torres was excellent. He was very patient and solved my problem quickly. I am grateful for the service he gave me. Paul Fernandez

edward hofschneider

Josie was very professional, polite and understanding. She helped answer my questions and concerns and even went above and beyond to quickly and efficiently aid me further

Jean Whyre

Just spoke to such a wonderful member service representative, Melissa. She was very professional and handled all my banking needs. One call resolution, so great❤

Tuan Pham

Best place for banking needs. Honest & provide value services compare to a bank. Highly recommended.

John Long

Joel provided competent and timely attention to my request to transfer funds that could not be accomplished online. Only 4 stars because of time on hold waiting for a rep.

Ryan Skywalker

Great customer service. I spoke to Manny not only did he help me with my debit card issues but he went above and beyond suggesting alot of diff ways to prevent my issues from happening again. I've been a member off and on for almost 30 years. And am always giving fast and great customer service. Thx again Manny and the team.

Douglas Montgomery

I was paying a bill and they took way too much money out of my account. When I contacted them about the payment they said there was nothing they could do about it, and advise me to contact my bank in which I did once the payment clear it was reversed and all is well I'm very pleased with the service of GTE.

Lindy Mullen

Jeremy was very helpful and knowledgeable . He helped me figure out my issue with a car loan and assisted me in navigating my account . Thank you Jeremy for great customer service .

Celso Dias

The representative Joel was very helpful and professional and know exactly how to help me to setup my online account.

Mz.Queen Bee

Jean was amazing he took the time to explain everything in detail very patient with me until I understood the process it’s greatly appreciated when you get a representative who appreciates and values their job and he’s very knowledgeable inhis position his man needs a raise or a bonus check Thanks again Jean

LINDA

I nominate Melissa for a "Customer Service Award. " She listened to my concerns and questions, then offered supportive responses with a smile in her voice. Although I have been a gtef member since 1998, I was considering closing my accounts . However, after talkng with Melissa, I am going to consolidate outside accounts with gtef. Thank You Melissa for your assistance!

Linda Unis

KRISTY WAS AN EXCELLENT HELP TO ME, SPECIALLY SINCE I TALK TO SOMEONE ELSE NAME JOHN AT THE BRANDON OFFICE WHO COULD NOT HELP ME. THANK YOU KRISTY YOU TAKEN A LOAD OFF MY SHOULDERS.

Patricia Mashburn

GTE staff is one of the friendliest, most knowledgeable, and caring of any staff I've ever had to work with. Thank you all very much.

Chantel Buffa

Maritza was amazing! She went over every questionable transaction I had and explain them to me. She was very knowledgeable, kind, and I am very pleased with her.

Jaime Davila

You guys help me so much when I'm out of the country and that is amazing and I very very thankful for the care and profesional people on this credit union I really appreciate, keep up the good work TX SO MUCH

Ron O

GTE Fraudulent Rep. Joelle, was completely professional in assisting me with a charge to my acct. He informed a reverse will be reflected to my acct. of the charge as credit. GTE, I am grateful for being apart of such an amazing institution. Thank you

Fred Mostoufi

I have been a member since 1977. Today I had a pleasure of talking to Ms. Maritza. I am very pleased with the quality of service she provided me today. Maritza is an asset to the company. WELL DONE and thanks again Maritza!

Medi Mvula

The staff was extremely professional and related to my concerns. I hope everyone at GTE is as professional as the lady who helped me. I was blessed tremendously. She made me forget the frustration of being put on hold for so long!

chris starks

Jean was amazing!! I worked at a call center for 10 years and Jean's patience and courteous service should be commended.

A Richardson

I worked with Jean and he was very friendly, knowledgeable and assisting! Quickly pointed me and the right direction and answered all of my questions. Thank you.

niki lamonte

Best bank ever! I can’t remember her name but she went above and beyond. I know her last name was Gonzalez I want to say Vanessa. She went above and beyond to help me dispute some charges

Genie Supreus

Kate (Member Care) was an absolute pleasure to speak with. She was able to help me immediately and all with a smile. Keep up the great work Kate.

Sandra Dillard

Super, thank you so much for making me believe that there’s a bank here in Florida that compares with Texas! I still have a Frost account and won’t give it up lol.

felicia calahan

The helper consultant his name was Joel and he was he was just patient and he got down to the problem and solve the problem solve the issue and I am he did a wonderful job

Mary Keyes

I lost my debit card and the 2nd representative I spoke to was very pleasant and answered all my questions. I forgot her name unfortunately. I spoke to her atround 10:20. .

Sandra Hodgson

Superb service, I couldn’t have asked for better. She not only resolved my issue but offered suggestions and reminders that will help me avoid future problems.

Sariah B

Great service explained the entire process to me very friendly and professional. Didn’t but the blame on anyone and made sure I felt better about the situation. Kudos to Ms.S

Vickie Thompson

Joel took the time needed to listen and help me with my Mac online banking issues. Also, kudos to Tina yesterday for providing excellent service. Thanks again

Daisy Rodriguez Palermo

The person that assisted me was corteous, knowledgeable and solved my issue. I won't hesitate to recommend you to become a member of GTE Financial.

Jessica Cripe

Agent was super nice and helped me with everything I needed. I really appreciate GTE for going to such lengths to help me out.

Brenda Sheppard

Jossimary Gutierrez was an excellent help to me. I had several concerns about various issues and she was right on top of all them solving them one by one! Thank you Jossimary!

Elunda Morrison

I got exceptional help the representative was very patient and so kind. When i say patient, i mean really patient she waited for my slow computer to load up and walked me through a process.

Rose Easterling

Just spoke to Jean, and he was so helpful! Anytime I’ve had to call customer service in my time with GTE (the past 11 years), I’ve always had friendly people to assist me. Thank you guys for your hard work!

Cassandra Chaplin

The representative was very helpful while I was frantic he was able to.provide reason on why there was an issure or delay. I am very please with the courtesy and helpfulness shown during my issue. Thank you.

Phyllis Doctor

Jo-el was awesome!! Calmed me down right away about my account. Made me laugh. Great personnel and professionalism. True customer service. Great Job Jo-el

Maria Trippe

I disputed a fraudulent charge and the company started bullying me. I called GTE to see if this would affect my dispute and Melissa was so helpful and reassuring.

Carmen Fernandez

Spoke with Representative Jeremy he was amazing wish GTEFCU had more employees like him. Thank you Jeremy

Eddie Ortega-Ghiglione

Melissa was very helpful and resourceful and resolving both issues that I had with my auto loans. She is awesome!

Terrance Pitts Jr

Melissa is amazing and very professional. Thanks GTE for hiring 5 star talent. Melissa keep up thr good work.

Davion Washington

There’s a Mr. Jeremy in customer service who needs to be training other representatives. He appears to be a natural in this aspect of his job

Jeremy Jones

Called in to set maturity instructions for a CD that was about to mature and spoke with Gene(?) who professionally, efficiently and quickly took care of the issue and explained clearly what would happen when my CD matured

Jorge Avelino

Other than waiting for a bit, which I didn’t mind, very quick to resolve the issue, great customer service.

Jessica Hendrickson

Excellent customer service. They care about their members and are so helpful! Above and beyond my expectations. Love this place!

Ela Rodriguez

I have been member of GTE about n 30yrs. The person that just.help me.he n did great job and I think his one.of the Best took his.time.and it no rush to speak with me and very polite. Thank you.

Julie McNair

Lynn is knowledgeable and answered all my questions patiently and expeditiously. She walked me through multiple processes and when we concluded I was set up for success.

Anthony Serrano

GTE Financial is an excellent Credit Union and Financial Institution. We offer a multitude of Services to our Members. I've been a Member for 15 years and now an employee for the past 10 months. I have all of accounts with them. I love not only being a member, but an employee as well.

Priscilla Underwood

Jeremy was wonderful he took care of everything for me he was so nice he stayed on the phone while I went online banking to do what I had to do I was in a better mood when I hung up the phone than i was when I called you guys Jeremy keep up the good work you are appreciated

Sergio Aceves

Bank Teller Matt Burns has great customer service and helped us out with our banking needs

Debbie Reynolds

I had the pleasure of speaking with Joel who was very patient and knowledgeable about my situation. Very pleased with my customer service. Thank you Joel.

Tim Savage

Received accurate information and problem was resolved. Agent was great…but…and not her fault, it took 45 minutes, mostly on hold due to their system issues!

keyto lee

I love this Credit Union they help you the best way they can and they will come with the solution to fix the problem and my member care person who I talked to she did an awesome job I recommend just Credit Union they are the best I wish I could give them more than five stars

Cheryl Gonzalez

They have always been very nice and helpful every time I have needed it.

Kasey Davis

Jeremy was very helpful and was able to resolve my issues I was having!

Gilbert Lebron

Received a text alert for a possible fraud purchase for 100 dollars, text no and was handled in seconds with account losing no funds, fraud department was an easy process to navigate with professional reps, been a member for over a decade for this reason thank you.

Corinne Broskette

JoEl did a great job helping me. And setting me an appointment at my local office on Monday

WANDA RIVERA

Mr. Jeremy has been so professional and very helpful. Thank you Jeremy.

Crystal Michelle

Went above and beyond to make adjustments for Zelle and pending transactions. Customer care was excellent and much appreciated!

Marvin Tubbs

Thank you Lynn for your assistance with my issue. You were professional and a pleasure to talk with. You're another reason that I like doing business with GTE. Thank you, Marvin Tubbs

Kim Norton

Shakira was amazing friendly great customer service attentive & patient thank you for making my day better❤ Blessings

Lindsay Fishbeck

Joel was the best very helpful and made sure he helped me all the way through. Thanks so much Joel

Michelle Hayward

I have been a GTE member for a few years and I Sharah Perrish is so wonderful she goes above and beyond for her members she is very knowledgeable she is a exceptional asset to the company !!!

Darnell Nash

I don’t remember the young man who helped me out name but he did a good job and I appreciate I mean he did an excellent job and I gave him 10 stars

Alex Hilliard

I called GTE because I was unsure about how to make a transaction they explained everything great and completed the transaction right over the phone my representative was wonderful.

Scott Kramer

Excellent customer service from GTE today. Resolved my issue seemlessly and efficiently. Many thanks.

Srdjan Vasiljevic

Very helpful and knowledgeable customer service. 10 plus experience. Thanks for making my day and for helping me with online banking questions.

Jannail Mcneal

Jeremy was Patient , knowledgeable and great service provided excellent attitude

virginia reaves

The young man that I spoke with today whose name is Jean was very knowledgeable gave me great information which I greatly appreciate things I didn't know very polite and professional

Geowrena Solomon

The Rep. was so kind & Help solve my issue with patience. I appreciate That! Thank You

michael gillispie

The agent was very helpful and accomplished everything I asked for in just a matter of minutes. Great experience!

Stacy Tibbetts

She was very professional and helpful. I was able to get a fast resolution.

Rhona Kastle

Joel was amazing. Patient, kind and capable!!

Margaret Harris

Jeremy answered all my questions. He had a lot of patience. He knew what he was doing.

Michael Bruno

Working with Maritza was a pleasure. She was very professional & very knowledgeable and helped me with all of the answers to my questions.

paul graus

My customer service rep was very knowledgeable and help me get my credit card into my Apple wallet great customer service

Naymara Colon Morales

Melisa was very knowledgeable and polite, professional, and you could tell she enjoys her job.

Donna Shaffer

Representative who assisted me was very kind, patient and professional.

James Daly

Jeremy went above and beyond getting me info on my new car and trade-in. Thank you, Jeremy

Jacqueline Crumedy

Joel was very helpful and informative. He resolved my issue very promptly.

Heidy Jerez

I received assistance from KAIT, she was very knowledgeable and gorgeous customer services. Thanks!

K F

Jeremy was excellent,fast and efficient. 10 out 10

Ruben

Customer service is lacking every time I call I get nowhere near the answer I was thinking or even close I get told no or we can't do that. They're great bank but for my experience after that they are nothing else.

Reggie Hicks

Great customer service by Representative. Who helped me and solved my situation.

Jesse P. (Big J)

Great credit union. I have most of my loans here. Highly recommend.

Mary James

Joel a profound Customer Service Representative kind , patient , Extremely Helpful and Knowledgeable.

John Hook

Again a great help, Joel was very helpful and stayed with me to make sure everything worked out.

MARIE CHISOLM

Gte has always been great with me and does protect us. The are #1 in my book.

Kristyan Ortiz

The gentleman who assisted me was very kind and helpful! He told me step-by-step what my issue was and helped me!

Dan Herrema

I was able to receive the document I requested very quickly by a knowledgeable and friendly employee!

Anany Rodriguez

Awesome service.... The rep did a great job in helping me with my seduction.

Cathleen Howard

Joel of GTEFCU in Riverview branch was awesome today. Thank you sir for helping out in a pinch.

Michelle Barry

Customer Support was very helpful in fixing my problem.

Linda “DAB” B

Excellent customer service provided. Was able to get my inquiry satisfied with good communication

Fran T

The rep was very helpful, the the wait time left something to be desired.

rswain

GTE representatives are always available and will provide you with the best service they have available.

Rex Chivers

Customer Service agent was polite, knowledgeable, and very efficient. Issue resolved.

Darryl Taz Taylor

Always a great experience with gte wether its a problem or just doing business...best experience hands down with gte 🤙 …

Reuben Bryant

My GTE Rep was responsive, friendly helpful and funny! lol

Gail Polivy

Great customer service. Quick and helpful.

Shemiah Baht-Yisrael

Excellent Communication and Customer Service. What a great start to my day!

Clayton Harmon

I had a great banking experience today!

Tarvis Lasseter

Great customer service and got everything done without hesitation.

Maretta Mott

Jeremy with the Member Care team was very helpful.

Richard Nocella

Promptly connected. Jeremy was very helpful. Thank you!!

Alright Alicia

Joel was a cool dude thanks for helping me I’m an idiot

Amanda B

The rep was very helpful and supportive.

ROBERT OQUENDO

Great customer service

John Guarniere

Fantastic service! Top shelf!

Daniel Gonzalez

Provided lots of helpful information on how to resolve the issue

Stephanie Brown

Great and efficient customer service. Handled my issue in a matter of minutes!

Marthakay Dunson

Joel was fantastic and VERY efficient and pleasant….

Norma Ortiz

Very professional in his work.

Sarah Hasch

Jean was super kind and helpful, it was a very good experience

Carolyn Dumaine

Most helpful! I could not do this without your excellent employee!!

Kimberly Boykins

Thanks Jean for your awesome customer services. 😀 …

Donna Rollins

Very knowledgeable, awesome service

Smiling Lynn

Excellent help that was right to the point. A+ service. Thank you.

Christopher Holmes

Very friendly, straight up, and they know what their doing!!!!! Thankyou Anthony Salute !!!!!!

Randy Rivera

Seamless experience. Feel assured doing business with GTE.

Bill SixTwo

Excellent service, quick and well explained.

Raymond Berger

This is the GTE Financial main office. I did an internship here over the summer and it was a great experience.

Carla Sandoval Colon

Excellent customer service 👏 …

Mary H

This person helped me answered all my questions in quick amount of time

Bill Burnett

Excellent service and great service person 👏 …

Harold Amat

Advocate was very polite and professional. Thanks.

Sandra Collins

Joel was very helpful to my situation.🤗 …

Pam W

The help I received today was outstanding and personable!!!

Antria Newsome

I appreciate good service. Thank you.

Barbara Smith

Great service. Thanks.

Mick Sprinkle

Both of our kids banked with GTE while at college. Great experience!

Greg Conn

really helped me out Thanks

Pablo Amaya

Great service, personalized and very helpful

jorge ivan zamora

Excellent and fast service

Sharon Lake

I have been employed there for 12 years loved it.

Nono Burnno

Very helpful, excellent service

George Manos

Excellent customer service!

Jeanne Brooks

Great experience very knowledgeable

Gil Pelletier

Jorel was very helpful.

Daniel VanNorden

Very helpful when needed?🙂💯 …

Kelly Baker

Super helpful customer service!

Tracy Bryant

Excellent customer service!

R W

Excellent service!

Daryl Oliver

Very courteous and friendly

Tenille Carter

Excellent service

Luisa Villavicencio

Excellent costumer service

Sandra Whidden

Great service.

Denise Pounds

Very helpful.

DONALD OGLEVIE

All went well..

Jake Lynch

Great credit union.

KATHY BELL

The best ever

Iliana Torres

(Translation) Since April I am in a process to receive my new card, communicating every week with a representative of the entity but no solution until today (06/21/22) when I was attended by a very professional lady who she solved the problem in only 30 minutes, it is unfortunate that she does not have her name, congratulations to her and I recommend that the entity evaluate its staff so that these incidents do not happen and they are able to serve the client as they deserve and give the answer correctly as soon as possible, thank you (Original) Desde el mes de abril estoy en un proceso para recibir mi nueva tarjeta, comunicándome todas las semanas con un representante de la entidad pero ninguna solución hasta el día de hoy(06/21/22) que fui atendida por una señorita muy profesional que le dio solución al problema solamente en 30 min, es lamentable que no tenga su nombre, muchas felicidades para ella y le recomiendo a la entidad que evalue su personal para que no pasen estos insidentes y sean capaces de atender al cliente cómo se merece y den las respuesta correctamente en la mayor brevedad posible, gracias

GUSTAVO A. PALOMINO

(Translation) It has been my bank for more than eight years that I have come to this great country and I have achieved important goals such as buying my house, thanks to Gte Financial Credit Union! (Original) Es mi banco desde hace mas de ocho años que he llegado a éste gran país y he logrado objetivos importantes como comprar mi casa, gracias Gte Financial Credit Union!

Marlene Sunol

(Translation) My husband and I have been with this GTFinancial Bank for more than 5 years and we have never had a problem, everyone who works there deserves to be congratulated, all without exception, there is not a day that I call that they do not treat me as one of family, I feel very proud to belong to this Bank. God Bless you all and especially those beautiful Boricuas who are sweethearts. (Original) Mi esposo y yo tenemos con este Banco GTFinancial mas de 5 años y nunca hemos tenido un problema, todos los que trabajan ahí dentro merecen ser Felicitados, todos sin excepción, no hay un día en que yo llame que no me traten como uno más de la familia, me siento muy orgullosa de pertenecer a este Banco. Dios los Bendiga a todos y en especial a esos lindos Boricuas que son unos amores .

Taimy Alvarez

(Translation) A WONDERFUL SERVICE BY THE GTE MEMBER SERVICE, ESPECIALLY FROM MANUEL MENDEZ WHO HAD THE KINDNESS, PATIENCE AND DEDICATION TO ALL MY CONCERNS AND SOLUTIONS TO MY PROBLEMS. THANKS GTE FOR HAVING A PERSON SO DEDICATED TO HIS WORK AND TO GTE CUSTOMERS . EXCELLENT SERVICE THANK YOU (Original) UN MARAVILLOSO SERVICIO POR PARTE DEL SERVICIO AL MIEMBRO DE GTE, EN ESPECIAL DE MANUEL MENDEZ QUIEN TUVO LA GENTILEZA PACIENCIA Y DEDICACION A TODOS MIS INQUIETUDES Y SOLUCION A MIS INCONVENIENTE.GRACIAS GTE POR TENER UNA PERSONA TAN DEDICADA A SU TRABAJO Y A LOS COSTUMERS DE GTE. EXCELLENT SERVICE THANKS YOU

Yannett Rosa

(Translation) Good Services and fast response Good customer service and fast response Very satisfied with the service (Original) Good Services and fast respond Buen servicio al Cliente y Rápida Contestación Muy satisfecha con el servicio

Aileen Rodriguez

(Translation) Many Ramos, excellent customer service. Very professional and ensuring the well-being of the client. Thank you!! (Original) Many Ramos, excelente servicio al cliente. Muy profesional y velando por el bien estar del cliente. Mil Gracias!!

Milivette G

(Translation) Super professional, accurate and friendly, that counts a lot when dealing with the client! Congratulations (Original) Super profesional u acertivo y amable eso cuenta mucho a la hora de tratar con el cliente! Felicidades

Estrella Rosario

(Translation) Good attention and good kindness I am very happy. (Original) Buena atención y buena amabilidad estoy muy contenta.

Kendra Quintana

(Translation) All very well, very professional, thank you for your help. (Original) Todo muy bien,mucha profesionalidad gracias por su ayuda.

Betsabe Garcia

(Translation) Thank you Maritza Blanco, good attention. (Original) Gracias Maritza Blanco, buena atención.

Anais Fleites

(Translation) Satisfactory with the service I received. (Original) Satisfactoria con el servicio que recibí.

Sixto Silva

(Translation) Professionalism for your clients (Original) Profecionalidad para sus clientes

Kenia Ricardo

(Translation) excellent care (Original) Una atención excelente

Jerry Quintero

Elizabeth Hansen

Nicole Martinez

Salvatore Sigona

Tiffinie Mccall

Cinny Kates

Gladys Salazar

danielle williams

Alfred Nicolosi

Chuck Jordan

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