Reviews of EnerBank USA. (Bank) in Salt Lake City (Utah).

EnerBank USA

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335 Comments

Bank

Bank

650 S Main St Suite 1000, Salt Lake City, UT 84101, United States

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Information of EnerBank USA, Bank in Salt Lake City (Utah)

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Reviews of EnerBank USA

Al Gud

Setting up the account was painless. The terms of the agreement are very good. It enabled me to proceed with ordering some doors and windows and scheduling a home remodel without having to put down a sizeable deposit 3-4 months before the work could even start (the delivery time on the door order was 3-4 months out). With the EnerBank loan, I didn't have to worry about any payments until after the job was done.

Juanita Vargo

Working with EnerBank was probably the easiest financial institution I’ve ever had. The process was easy, no stress. EnerBank communicated very well when it was time to pay my contractor, if I wasn’t happy, they weren’t happy. Even though my transactions were always over the phone my needs were always met with expediency and thoroughness. I look forward to my next major construction project knowing I have EnerBank looking out for me. Thank you all for a wonderful and smooth process.

Jake Risner

The process of applying for the loan was very easy. The only negative issue I ran into is that the general language around the 1 year loan doesn't explain how it works. If there are monthly payments, what the interest rate is after 1 year, etc. It made me opt for the 5 year instead but now after finally talking with a rep who explained it, the 1 year was my better option after all, but now its too late.

S. Jovani ANONYMOUS

Easy website. Breaks down all details and let's you pay as you can for 12 months SAC. Love it! I'm happy I'm all paid off within one month of my loan. Working all the extra overtime in contract work so glad there's easy flexible repayment terms and no prepayment terms. 5 star lender.

Aristine Smith

This lender was communicative and even called to check on the work we had done on the house. I've never experienced that before. It was easy to set up auto-pay and there's no fee for early pay off, which is awesome. I highly recommend them.

Edwin Feliciano

This is not the first time I borrowed money from this Bank. It's so easy to deal with and if you ever have any concerns or questions there's always someone there. If you leave a message that respond within 24 hours if not the same day. Recommend anyone to use it.

Veronica Chambers

It has been my great pleasure to be able to work with EnerBank. EnerBank allowed me to move forward with the installation of a new all electric heating and air conditioning unit. I had an oil heat furnace prior to getting this done. This has been a great help to me and is greatly appreciated as I won't have to worry about getting oil delivered or even worse, running out of oil. I am truly enjoying my new unit!

raduvlad Me

My loan was approved in 15 seconds. They called me to authorize the release of the check to my roofer. Very easy! Just wish they would let me know how I go about paying the loan payments and when I need to start. I don't like surprises!

Amber Aguirre

Very easy process from application to funding the project. They stayed on top of the issue we had getting our product as well. We will definitely recommend and use them again!

Samona Grant

It was easy dealings! An HVAC contractor used EnerBank as a finance option. The interest rate and finance terms were optimal, and online access for billing and payments made doing business extremely convenient. Terms may vary depending on the home improvement contractor you select. However, I was extremely happy.

Jessica Couch

This is a convenient method to finance my home renovations. The process from the point of application up to approval was simple. Any questions that I had regarding the loan were answered clearly by Ener bank USA customer service.representatives.

Marce Smith

The application process is quick & easy. Immediate approval. We like the 6 month, no interest plan. You can either make 6 equal payments or one lump sum.

Jack Hoban

Easy applcation process and quick decision. Funds were approved and dispersed without a hitch. Would use again and recommend to anyone looking for construction/home repair financial help.

Julie Peraza

They financed my emergency need and for that I am thankful, but I wish their interest free terms were just a little longer. 12 months no interest is good, but really who can make an over $400 a month payment for 12 months to avoid interest. If I had that kind of income I probably would not have needed to finance. Either way, it was an emergency situation and I needed it done. So cost what it costs--UNFORTUNATELY. ENERBANK-- Please extend your interest free window to at a minimum 18 months, maybe longer with better credit. Or offer incentives during the repayment window to those that have paid on time. Like lower interest rate if not able to pay off in the time alloted. Or maybe for those that never miss a payment or have a late payment, but still cannot pay off loan before same-as-cash expires, offer them a lower interest rate and not charge them the interest for all the months that they paid on time. Just a suggestion from one of many Americans who are drowning in this economy. SOS! SOS!

Don Stratton

Very quick approval online, easy to apply. Kept informed of progress. Asked by a human, not a computer, if I would like to disburse the funds for my HVAC installation.

Joe Estepp

Called twice during the original approval process. Both times i was able to speak with someone quickly and my questions were accurately answered. That doesn't happen very often in todays computer automated world. I greatly appreciate that!

Alice Powell

Thank You for Your Review Thank You! You are almost done Copy your comments displayed in the box below. Then click on the review site logo and paste your comment. I was impressed with the quick responses to my questions. It was a pleasure doing business with Enerbank

Phil Lowery

Homeownership sometimes comes with some unwelcome surprises, like plumbing and sewage emergencies that cannot wait until convenient. Enerbank makes the process of paying for expensive home projects like these easy. The terms are agreeable, and the process of applying and establishing an account is pretty smooth and easier than some other lenders, and they make sure your contractors receive their payment in a timely manner.

Karen Quilter

This is our first experience with setting up an account and making a payment online. It was much easier than we expected. Thank you for a confirmation number for our payment. We appreciated that.

Leroy Bates

Easy to deal with , no hassle & friendly & open to any questions I had while speaking to a live person on the phone ! Not some dumb computer , back and fourth tag game. A real person to talk explain & reason with .

Carolyn Jonas

We had no issues with using EnerBank for our home improvement loan and would be willing to recommend to our family and friends. Staff is very professional and eager to answer all our questions.

bang nguyen

very pleasant to talk and work with, all transaction is smooth and clear. Highly recommended if you need a loan.

Jennifer McNitt

The process was very quick and easy! Making payment to our contractor could not have been any easier.

Pamela Adams

My husband and I are very pleased with EnerBank they were there when we needed a Home improvement loan. They processor Aron less than 48 hours. Thank you

Nancy Campbell

Easy to understand, customer service very pleasant & knows their stuff! My payments are a bit high so thats the only negative comment I have.

Ian McIntosh

Service is easy to use. It took me like 10 minutes to apply for a loan. I was able to use the loan money that day to pay for a new well. Representatives were friendly and called to make sure that the work was done to my satisfaction which was surprising considering how often does a bank that offers a loan care how the loan is spent as long as you pay it back.

Wicked Wanda

Doing business with EnerBankUSA was an easy process. Once my project was completed, they called to make sure I was happy with the work and confirmed the amount to be borrowed. Good customer service at the start of my loan. I expect the bank will continue its good customer service since I spoke to 4 different people and all 4 were very helpful.

Jay Tagat

Ener Bank made the process very easy and fast. Their representatives were very courteous on the phone. They were recommended by my contractor whom they paid promptly. Their terms are "no interest if the loan is paid in full within a year". I plan to do just that and will give them a higher rating if the terms are indeed as advertised.

M. James Tanner

Love the ability to get a loan to replace HVAC and pay it off in 12 months with no interest. Thanks for your service!

Kathy Bristol

They made securing our home improvement projects with easy financing through our contractor. The rates are very reasonable. They also called to inquire about the contractor's work and if we were satisfied . A nice touch.

Ruth Smith

I've basically communicated with the contractor and haven't needed to interact with EnerBank but a couple of times. Each time the bank personnel were very responsive. 😊 …

Deanna Fiveash

so easy to use and was approved in under 5 minutes. money was sent to contractor within 2 days

Kathy Smith

Very easy to get a line of credit for repairs we had to make in our home. No problems & service was quick.

Debra Twitchell

Customer Service was very friendly and helpful. They contacted us when there was an issue with the contractor so we would know what was going on. We appreciated their efficiency!

John Pendell

I gave a rating of 8 because I haven't yet tried to repay my total loan amount within the one year limit, as I understand it. I read all your documentation looking for some loop hole, but could not find one. It seems as if as long as I repay the loan in full before the one year anniversary that there is no pre-payment penalty or interest charged. If that turns out to be the case I would give you a rating of 10.

Geronimo Vargas

Great customers service, the process was easy and fast. Was able to get my project going because of them. Thank you so much EnerBank for making it possible.

Sabrina Logan

My experience with EnerBank has been completely satisfactory! I purchased replacement windows.

Juanita Phillips

The representative for this company was very patient and polite. Made sure that I understood my contract.

Jacqueline Kerstetter

Enerbank is the bank that financed my window replacement, and I am thrilled to have an 18-month, 0% loan. It takes a little off the financial strain of taking out such a large loan. All representatives of Enerbank with whom I've spoken have been courteous and informative. After the windows were completed, they also checked to make sure I was satisfied with the window-contractor's work. All of my experiences with them have been A+ experiences.

Margaret Travis-Dinkins

I appreciated that I was contacted to ask about my experience with the contractor I borrowed the money to have work done. I think it is good to check up on the reputation of the work/professionals you financially support

Thomas Clift - OIT

Quality First gave us a good recommendation for you bank. The process to apply was very quick and easy, and the rep that helped me was very courteous and helpful throughout.

steve white

I received a quick no hassle response to my loan request. Everyone I communicated with during and after the process was very helpful and friendly.

Trudy Holder

EnerBank is the best…y’all are very professional and caring, I will recommend y’all to my family and friends, everything was done very quickly, I was happy to get what I needed done. Thank y’all so much.. Sincerely Trudy Holder

Catherine Haviland

Very easy process, great customer service support and very professional through the entire process. I would definitely recommend.

Tom Remmert

New customer so i have no history to rate you. For ease of getting the loan you are a 10. As far as service , time will tell.

larry kielb

Easy to work with and mobile site easy to set up & use to make payments. Also customer service checked to see if I was happy with my fence install

Mateo M

Professional and courteous help as we applied for the loan. Process went smooth and fast. Great experience. Thank You!

Dave Littlecook

I recieved 2 text msgs asking to approve payment and after replying to both as directed, I recieved a notice saying I did not reply so it was approved automatically. Almost seemed like the communications were spam.

Tonya Looney

From start to finish, with Evergreen doing the install to EnerBank finishing..it was very easy. They took great care of us.

Brian Davis

Excellent service upon set up of loan. Very knowledgeable staff answered all our questions politely and professionally.

Regina Harris

The process was easy and quick. I also like the terms and how they have the process to pay contractors convenient and easy.

Lisa Marchbanks

EnerBank has been very thorough with us from application to completion of our project. Everyone has been positive, friendly, and a great help!

Brittany Kerr

I am happy that I discovered your service and appreciate the fact that it gave me peace of mind and confidence to tackle my projects.

Heather Ruderian

I'm still in the construction phase but very good experience so far and appreciate being able to pay off early with no interest.

Scott Davis

Great overall experience and as advertised by the contractor. I've been a lender for 16 years, own my own company. and have lots of finance avenues. This product fit best! Great communication, no surprises once the loan docs came, and the rep was uber responsive. Keep it up!

Linda C. Penn

I'm pleased with the streamlined and efficient process surrounding the loan process. I also appreciate the time allowed for repayment without interest.

Manny Andrade

It was very easy getting financing for my roofing project and the loan terms were excellent.

Jason Garner

Very smooth experience overall. We needed to finance an AC system and the application process was quick and easy. After the project was done, Enerbank called to check in. Within a few weeks we had paid off our same as cash loan and they promptly removed my account with no action required on my end. The only thing I could complain about is that the only information about logging in to make payments came on the first statement in the mail. In 2022, I would expect that information to be upfront in an email or on their website.

Jason Fleming

Very easy to use and quick approval process. Will look at them again for next home improvement project

Samuel Gonzalez

They are very fast and efficient and guide you trough the whole loan process but very hard to get on the phone.

Joanna Thomas

My experience was a good one, some how i believe a higher power was in control in helping me.Thank you so much EnerBank ☺️👍 …

Dorothy Poole

Other than scaring me, I have no complaints with EnerbBank. That mistake was computer generated I am sure, but it was extremely disconcerting! Otherwise, I have enjoyed doing business with Enerbank,

Elizabeth Ruiz

Great company willing to work with you. Very approachable. They make you feel comfortable.

Jayne de Vos van Steenwijk

Very easy process to apply and get the loan to pay for installing new windows. I had some technical difficulty accessing/creating an account on the website but the persons I dealt with were very helpful and efficient. I would recommend EnerBank.

Elizabeth McCune

I was surprised at how easy the application was! Lots of communication and immediate statements. No hidden fees, easy pay set up.

Curtis Lungrin

EnerBank makes Loan payment seems easy! Very supportive and interactive through different media platforms. This helps me to keep abreast with changes on my account!

Mary Lou Lawwill

It was easy doing business with you. The people that I spoke with were kind and professional.

De'Borah Hall

The only thing that I was displeased about was I did not get notifications that in a text message or email that the money was released to my contractor. But I got the bill before I was notified of release of funds.

jose espinal

My experience has been satisfactory, expedited quickly and professionally. I recommended EnerBank to others.

Ruby P

Very easy to get qualified and to set up payments online. Customer service rep. was also pretty friendly. Thanks.

Jane Strauss

Ener bank made the process easy. After work was completed by contractor, I received a call to make sure the work was completed to my satisfaction.

Irma Tanudra

Quick approval. The staff is friendly and with a calm voice. We appreciate that they called to check if the garage door has been installed.

Victor Alfaro

Easy to work with and great customer service. I appreciate the quickness of the application process. Thank you

MARTHA VAZQUEZ

I am really happy to see my basement finish thanks to EnerBank, it is a easy process and answer in mutes for approval, everything is electronic soo happy hopefully will do it again for another project

Jerry Brown

The online application was a simple process and a decision was made within minutes. I highly recommend Enerbank for your next project.

Mike Doran

When I asked what the interest rate was they said it was 6.99 % which is a great rate but if they told me it accrued daily I would have not opened the account, You should inform your new customers of this before they open a account with EnerBank.

Tanmiryah Baht Yisrael

I was very impressed with the quality of customer service this company provided with during my application process I will definitely recommend this company Thanks again Tangier

David Hodge

Quick and simple solution to our credit needs when building a fence around the yard. When we had questions, customer service was friendly and professional in helping to address out needs.

John Feigal

I’ve talked with EnerBank employees a couple of times regarding my 0% interest loan for my insulation project with Budget Exteriors and they have always been helpful and personable and they answered all of my questions.

William Browning

Enerbank contacts have been professional and helpful throughout the loan process. We would definitely use them again.

Cass Ott

Very easy to work with and always have more than 1 option available to you

Carolyn Jenkins

My encounters with EnerBank have been polite and helpful staff. The set up for payments online was easy.

Richard Bensusan

Fast, efficient service. Knowledgeable phone support personnel.

Renata Brzezinova

EnerBank is great. When I called them they always was helpful. Their employees are friendly and giving great service.

Debra Ellis

So far not a problem at all. Appreciate the opportunity Real nice customer service.

Patsy Boykins

Highly recommend this company. I was very pleased with how great my bathroom makeover was and will be getting another bathroom done in the future.

Elizabeth Green

Very easy to work with - great customer service - one hiccup but taken care of immediately!

Phil Gorski

I appreciate the one year interest free but I would not recommend you to anyone who couldn't pay it off in a year. The 19% interest rate is Extreme.

Jane Mcclintock

great cooperation with contractor included. Following hail damage cooperation between bank, contractor and homeowner worked well, did not even think it existed like this. Thank you.

Ronald Ragaini

Everyone was fast and efficient and had answers to all our questions. Very pleased with your service

Karen Wood

Very nice people to work with and very easy to set up loan to repair my roof. Thank you very much.

A Prestige

Fast and efficient thanks very much EnerBank you came through for my family when we needed you most!!! Thanks again.

Esmeralda Bryan

Fast service. Great options! I used for home improvement on a second home to put on the market. Ez payment.

Michael Bruce

The process was easy, the representatives were knowledgeable and friendly. Highly recommended!

Stan Smith

I have dealt with EnerBank for a few years now, and they have always been a good resource to conduct business with.

Phyllis Gonzales

getting the financing was easy and uncomplicated. I need the rest of my windows and doors finished and I hope I can continue business with you.

ken luttrell

Great experience thus far. Very accommodating, zero hassles and seem to genuinely care.

Sheila Lyles

Not sure yet just how I like this company/svc so my review is a bit premature. Just started with them via an installation of a heat pump system via BGE/Constellation Energy. The payment information is a tad bit 'unclear to me' as of this writing (July 22, 2022) - I already made a payment which was issued from my bank on July 6, 2022, then today received an email for payment by July 15, 2022 -- like HUH?? So, right now, I'm a tad bit perplexed. I have a 12 month no-finance contract. So some clarification would be great -- otherwise I will have to make another call to this banking/finance institution (which I prefer NOT to do but will) in order to not get hit with some fine print stuff. Likewise, EnerBank has privy to this review and so 'could' have reached out to me. But as of Aug. 1, 2022 has not done such.

Andres Flores

Do recommend to anyone that need a quick loan. Easy to apply and everyone is very professional.

Anna's Sweet Sugar Shack

Application was quick and easy everyone very pleasant and helpful

Carol Becci-Youngs

very easy to get a loan so long as you are working with one of their contractors.

J'nice Stork

The job was recently completed. I appreciate the loan. Not much interaction yet with Enerbank.

Alix Carlson

EnerBank was easy to work with and helped make my remodeling easier with deferred payment.

Paulette Crystal

THANK YOU ENERBANK FOR TAKING CARE OF MY ROOFING NEEDS. WITHOUT YOU, I WOULD NOT HAVE BEEN ABLE TO GET A NEW ROOF OR HOMEOWNERS INSURANCE. THANK YOU. YOU MADE THE PROCESS SO EASY FOR ME. YOUR REPRESENTATIVES ASSISTED ME QUICKLY AND EFFICIENTLY. GOD BLESS YOU ENERBANK USA!

Pam Sims

People I encountered were very knowledgeable. Pleasant to work with.

Grammie Poppie

Very easy to apply. Request results given immediately. Easy to work with.

Ron Cochran

Enerbank has done a good job at keeping us informed and following through with all loan related matters.

Paul Oesterreich

The process of working with Enerbank was very smooth and seamless. Would recommend for your borrowing needs.

Ruthie Myers

I understand that the statements for this particular loan can be confusing. If you do the 12 months same as cash balance it does not matter what the principal balance says, it’s all in the same as cash balance. I noticed that most of my payments were going to principal, however they assured me that if I paid it off within 12 months of project completion, not loan origination but when I receive the funds, that I would pay no interest. We fully paid our entire loan before 12 months which was June 2. The loan origination was May 2, however we didn’t receive the funds until June 2. I just called to confirm that they have received all the funds and I am paid in full. The reason they show the principal balance and what payments are going to interest, because they charge interest from the first day the loan is funded (this is the day you receive funds after your project is completed) if you do not pay it in full in 12 months. Which they have clearly stated upfront and are in the terms of agreement. I understand that it can be confusing, but this is a really great company that does what they say they do. We used them for $13,000, and paid that off in 12 months. Again I reiterate the only thing you have to pay attention to it is the same as cash balance and as long as you pay it off in that interest free time period, you will not pay any interest. Yes 18% is high but they typically deal with people who do not have high credit scores. Honestly speaking if you don’t have great credit then this is the best way to go even if you don’t finish all of the payments. We had a plan from the beginning, because we do have good credit, that if we did not finish paying it we would have taken a lower interest loan from our bank to finish paying it off. I think it’s important to understand what you’re getting into and why Enerbank is doing what they are doing, which is why I think they’re a great company. Honestly speaking 18% when you have bad credit is phenomenal. I have had bad credit in the past and have had much higher interest rates than this, thank goodness I have fixed my credit and have a better understanding of how it works. Again I paid no interest because we were able to clear the whole balance before the end of the year, but had we not we would have taken another loan elsewhere to cover it so we did not have that interest rate. I hope my post helps and that folks realize if you pay it all in the 12 months or whatever agreement you come to with them you will not pay interest even though the statements are confusing.

Randy Stone

Nice to deal with, simple processes, convenient for home improvement loans!

Florida Boy 386

I like how tgey have multiple options to choose to help you out and actually talk you through each one and explain them

Megan Gowan

Great communication and easy set up of the loan we needed for a fence.

Bokat Bokat

I am happy this company is in business. They are awesome! If we can be of more service,

Dave Comina

Monthly statements are concise and easy to read. Funds available are easily and quickly transferred.

Pete Henken

While the application process was fast and easy for my "12 month same as cash" loan, the instructions regarding the payment schedule weren't very clear. The paperwork I received made it sound like I had to make 2 payments, 1 prior to 6 months after loan origination and another prior to 12 months after loan origination to avoid finance charges. I subsequently found out I only needed to make 1 payment prior to 12 months after loan origination to avoid finance charges.

Dave Randolph

It was a very easy process, and all the representative were hopeful and professional. The house turned out so beautiful.

keith hermanson

Ener Bank USA was able to help us with our personal loan to have our roof replaced. Couldn't of done it without them. Thank you for what you do! Appreciate you and what you do

Kevin Carrell

So far so good. Only bad thing is the wait time on the phone to talk to them.

Zaily

The qualifications process was super easy. After that they followed up to see if the project was completed. I definitely recommend 👌 EnerBank USA …

Timothy Davis

Very smooth experience. I appreciate the ease of the application and payment process.

Nancy Robinson

They helped me out when I needed to get some work done on my house. I would recommend them to anybody!

David Kirkpatrick

The loan was easy to apply for and approval was fast. The new kitchen we had installed looks great.

NurseSheri S

Would like to pay electronically but can’t locate an option to set up payments.

Rick Scott

Doesn't get much easier than EnerBank to get a home improvement loan. Can't beat the rates either.

Kelly Lee

Whole process was easy. Person on the phone was very friendly. He explained the entire process and how it would work.

James Roberts

EnerBank has made it very easy to secure a loan for home improvements

chung leung

Estimate time was 20 minutes, but ended up to wait 45 minutes to reached someone on the phone.

Edward Foley

As a lender, you are fine. You should have another customer care call to verify if all the work has been completed. If the the work has not been completed, then call company as to when it will be completed. I say this, because all items are installed, but not completed

Sam Miller

Loan approval was fast and easy. I enjoyed being able to approve budgeted amount and pay contractor via tex message.

Ana Grullon

To get a loan at EnerBank is the best choice for your projects at the time you need it. Thank you Enerbank!

Gary Morrison

Very nice people, very informative and always friendly. Definitely recommend.

John Cawelti

Friendly, easy process to get an unsecured home improvement loan thru EnerBank

Pete Williams

Getting a loan approved was very quick. One phone call and got the answer while on the line

Rosalind Snyder

Everything was just great and the service top notch. Customer seervice is exceptional.

Beverly Garland

The process was so easy and customer service was great.

Shiela LaCroix

One of the easiest credit applications ever. Hassle free and Bam..DONE! Very reasonable rates as well.

Naida Grullon

To get a loan at EnerBank is the best choice for your projects at the time you need it. Thank you EnerBank!

Gayle Lengle

This is the second time I have been able to finance a home improvement project through EnerBank. I am again impressed by the process. Your associates were efficient and reliable in getting the paperwork ready and to us. They were helpful and made the process nearly stress free. We appreciate all of their work and assistance.

Lydia Williams

Comment EnerBank is a great loan company. They always communicate with us. The staff is always polite and knowledgeable.

Andrea Nicole Ponger

Process was quick, efficient and professional. I was pleased with the outcome.

Don Kittle

EnerBank was very easy to deal with. We had some problems with paperwork on our end and they were very understanding and helped us with the process. They even checked to make sure our project was completed by our contractor to our expectations. Thank you for all your help !!!!!

Melody Harvey

This was the easiest over the phone loan approval I have ever done. I will definitely let others know that working with USA Insulation and EnerBank was the best I could ask for.

richard schory

Great customer service! We received a quick response at each stage: - At the origination of the loan request for purchase from Windows Doors and More. - Once the project was complete we received information via USPS - Received a follow-up by phone to ensure we were satisfied with WD&M

Tri-rider 74

my wife and i are both very happy with the way the bank took care of us. they were very professional and fast with both the approval and the paperwork. and it was nice to have them call and check up on how good the contractor was

Gregg & Karen Lencz

Very quick service and courteous. Getting a loan was super fast and easy.

Martha L Blow

EnerBank made application & approval for a loan incredibly EASY !!! The application process took only minutes, and enabled us to replace our antiquated Air Conditioning with a totally NEW System. Your phone representatives were courteous and professional. We are so relieved, and appreciative for EnerBank! You made it affordable and possible! Thank You!

Anna Monroe

VERY PLEASED AND GRATEFUL, absolute professionalism from the onset to finish. Lee was the first person to come to my home and gave a thorough inspection of my issues, I explained to him I have had several others to come out, so now I needed him to advise me on exactly what is needed, not just to get by, I needed truth. He in the most professional and caring way did just that, Also spoke with Stephen he also was gracious and professional. I am very grateful to God for leading me to this company.

John Sponcia

Great experience - love the 0% 12 month financing option!

Melanie

Wonderful to deal with! Love that the loan is no interest as long as it’s paid back in one year!! Very easy to set up my account with them!!

msb 304

Fast, easy, and INTEREST FREE!!..........

Elizabeth Kosten

Wonderful experience from start to finish. The process was simple, the people we dealt with were kind and courteous and professional, and we are so very happy to have quickly and easily secures the funds to get the new shower we needed at a super-affordable interest rate. Highly recommend!

Charles Thompson

I’m thankful that EnerBank was there to help me with my project!

Tammy Jones

So fast and easy. Love the 0 interest option

Matthew Bogues

I was very pleased with the quality of service and exceptional attention I received from EnerBank for my hot water tank installation. They are great to work with you. I’m very pleased.

Edward Nesta

Easy to use, make payments, and track history.

Mike Horn

The people that I dealt with were very professional and courteous

Mary Ann Weber

My loan was so easy to set up & even easier to release funds once the remodeling was done.

Sandy Wilhelm

We were easily approved for our loan to cover the replacement of our HVAC system. The representative was friendly, efficient and swift. The information that has been received since the loan was approved has been easy to understand and follow. All in all a great experience.

Dorothy Urbanavage

Very easy and customer service rep was very informative.

Cheri Pratt

Very easy application process. Also, VERY friendly and efficient Customer Service Representatives.

Jeff Harman

Enerbank got us the loan and made the process relatively painless! They make it easy making payments, too.

Maya Thurston

The process was easy and the financing rate is reasonable. I've already recommended the bank to a neighbor.

Annie Switzer

Easy process to set up my account for my HVAC purchase

Rickey Lowe

Very affordable plan no interest for the first year if you pay entire balance off.

Jerry Price

The entire evolution was simple and was completed with no problems. Look forward to doing business in the future when I have another project that needs to be done.

Darrius Graham

Very appreciative thank you for your services.

Jo Ann Hagood

without hesitation I would recommend EnerBank to family and friends. They are exceptional.

Melissa Wall

Enerbank has excellent service! I definitely recommend them to others!

Janet Sykes

Super easy and fast approval with all questions answered.

Robert Garcia

Very fast and simple to apply! Overall took me less than 5 mins to fill out and find out approval for. Terms are more than fair and would definitely use again for future home project loans.

Noma Schwyn

It was the fastest loan process. Vary poor after getting my loan I have called and the numbers are no good. Also on line payments you can't pay more then the loan so freaking sad. I wouldn't use this company at all again.

Jerry Dunn

Enerbank treated me like a person. Went the extra mile in reviewing my credit worthiness to discover my salary was much more! As a result, I was able to buy a much needed heater and air conditioner for my home.

Linda Galante

When my furnace died, I had no idea how I was going to pay for a new one. EnerBank was there when I needed it. There was no problem with using their website, it shows how much you owe, what you paid so far, and allows management of your settings. The whole process from beginning was made very easy. I even received a call the week after to make sure all was good.

Marilyn Schultz

You made it very easy to set up financing for my insulation project through USA.

Judgment Center

Quick and easy process. (yes it is easy when my credit score in well into the 800's). On the application date it was 826 (or 828). But they were easy to work with.

Dana Schroeder - The Jewelled Jester

I really appreciated the fact that the payment didn't start until the job connected to this loan was completed and satisfactory. This was a pleasant surprise. I felt like you were looking out for my best interest. Thank you!

Bre Williams

The time to remodel the kitchen and dining room was here and my funds were getting low so after meeting with my final contractor they offered a payment option that worked for me, time to pay off debt with no interest. The process was quick and easy and the representative who took my application did so with courtesy and professionalism! Within minutes I had the loan that worked for me! If ever I need their services again I would do so! And I highly recommend them! Thanks EnerBank! Satisfied Customer!

Kamaraju Sundar

Your agent provided excellent information and patiently listened to our frustrations with the vendor. She provided a contact number of the vendor and assured that if the vendor does not resolve the issue EnerBank will intervene. We appreciate her help very much.

Erick Sanchez

Great customer service and support when in need of help or any questions answered

Cindy Zalud

Nice Experience all done by phone. Approval was quick and the contract is straightforward and easy to understand. Just do not miss the end date for payment in full. Interest charges for top tire customers are off the chart. No pre-payment penalty.

Cynthia Mack

Great company with reasonable rates and easy approval process . I would definitely recommend. Update .... I had to come back and take away 2 stars . The online payment portal is horrible. There is no way to see your account balance or the amount of interest charged . Their is absolutely no transparency with fees and balances . In 2021 this is unacceptable. I called and the agent stated the only way to get this info is to call or wait for monthly statement. This is Ridiculous. It makes me feel like their dishonest .

Tammy Jordan

Great security with your account and customer service was friendly

mary fultz

Thanks for working with me had to change the kind of loan i got through a plumbing company in my area , they changed the amount i needed to get the job done. no problem, easy to set up payment to make from my bank to Enerbank, didn't even need any paper work all online . great !

gail Killion

EnerBank worked with my contractor and with me to finance my roof. As the bid changed, they made it very easy for me modify the loan. I was grateful that this part of the process was easy -as it was major job on the house and stressful. They made the financing the easy part.

Linda Amara

This company is above the average lender. The process has been simple and straightforward.

Ken Morganti

There was some confusion on my part about signing paperwork. I didn't realize it had to be signed twice until I got a call from the payee after the job completion. The online signing was very easy and convenient though. Very pleased with the different repayment options also. The application process was smooth and quick as well.

Julia Scoville

I had never heard of EnerBank until we put a water treatment system in our home. Offering 48 month at zero interest was a major factor in choosing them.

Santz H

The whole transaction for doing my home improvement project was extremely easy and financing it through enerbank was introduced to me by the contractor. A few clicks on an agreement via the internet and the job began in a couple of days. Super easy, well explained and more than convenient especially in these times.

Phillip Cavender

Excellent communication and easy to work with. Highly recommend.

LaVonda Grant

I would HIGHLY recommend EnerBank due to professionalism, timely contact, and exceptional customer service. I like the option of having a dashboard to view the contract and pay bill online. I received a good deal and rate for financing.

John Adams

I was a very simple process to obtain funds for a home remodeling project

mike navejas

Very helpful and professional and got the job done

Tia W

My contractor was unbelievably impressive. Workmanship was impeccable and the unbelievable part was the loan wasn't signed off until the job was done to our satisfaction... never been there before. All parts above and beyond exemplary. Would do this again any time the need arises.

Dolores Bell

So far everyone has been very pleasant and they seem to appreciate the customer. They seem to be very concerned about how they are doing and if they have provided great service. They called and asked a couple of questions concerning the work done at my house, but I haven’t had a chance to look in my attic yet to see what was done and if it is done correctly.

Mara Johnson

Our experience with EnerBank has been great so far. The application process was straightforward, quick, and easy. They offer multiple financing options. Our documents were delivered the same day after the project was completed. I highly recommend them.

Patrick Yarosh

The communication was great with Ease of applying, quick turnaround, and polite service reps. Including quick response time. Highly Rated loan process.

Keith Cruz

I love the zero percent financing for 60 months. Can't get any better than that.

Stacie Carvalho

The paperwork process was quick and easy to follow. Having to refile forms d/t time running out was stressful, but the process was seamless. We finally had our windows installed after applying last November. The 48-months same as cash deal is the best part!

Janet Bianco

It was a pleasure working with EnerBank. They are helpful and genuinely care about their customers. They followed up with us throughout the process and never released money without first checking with us.

Carrie Netzel

Was very easy to get the loan. They also were very careful to assure the loan was in fact myself getting the loan. Was super stress free! Thank you EnerBank USA!

Dena Berthelette

Made financing painless and they handled all the of paperwork

Catherine Rice

The lending process was excellent. Talking to the customer service people was a thorough, professional, and easy experience. I do have a concern with the website as the information about my loan is limited. I sent a payment 3 days ago, electronically, and it still isn't showing. My balance and activity isn't available online, to this point. Perhaps the only update I'll receive is the paper statement???

Martin Bramell

Very helpful and informative throughout the process.

Kim M

So far experience has been good. The process to get the loan was easy, they followed up extending the approval when the project got delayed due to COVID without me having to call them, and they followed up to make sure work was complete. The contractor wasn’t great to work with however I would definitely use EnerBank again.

mitchell schultz

no issues and all communications with bank have been good.

jeffery silva

Set up was very easy with the online banker

Terry C

I applied for a loan with EnerBank USA as part of an HVAC installation project at my home. EnerBank has an agreement with the contractor I chose for the job, Leinbach Services of Kingsport, TN. On the positive side, EnerBank applications are very simple and can be handled completely over the phone, with email, and through their website. I was given approval for my loan within ten minutes of applying. Completing the paper work was hassle free. On the negative side, these type loans are unsecured and based upon risk. That is to say, everything rides on one's credit rating. While my credit is at least "good," it is not excellent. As such, the interest rates on my loan were a bit higher than I would have liked. Since I plan to pay this note off VERY quickly, I went forward with it. That being said, if you are considering financing, you might looking into something like a HELOC from your bank. The HELOC option is particularly attractive if you have more than one home improvement that you want to do over a span of time. So while better options may be preferable they are not always open to every customer. If one has to go with an unsecured risk type product, you can do worse than EnerBank.

Sunshine Giesler

I needed to get my house painted to protect it before winter but won’t have the funds saved until summer. Enerbank worked with CertaPro painters and offered a 12-month no interest loan. I’m so glad this option was available!!

Tim Nahm

I was pleased with the interaction between myself and your company in financing my home improvement project.

Londa Cooper

Overall it was a good experience. There were a couple people who needed more training, but more than not knew their stuff. Our house being a new build and needing dried in we needed extensions. You made that process easy for us. Only 1 person didn't know what to do.

Matthew Nilsen

Other than this survey - everything was great

Rosemarie Kelly

Paperwork was user-friendly easy, and when I needed tech-support they were very helpful.

Mary Marshall-Carter

The process was easy, we would have like the first interest rate from the quote ,however, we used a different contractor so the rate was different. There are no prepayment penalties. That makes it good . I think you all maybe useful in the future we are working on home improvements.

James Makowski

The rate is a bit high, but I believe that is due to all of the credit I have recently taken on, I have heard from others who have received much more reasonable rates. Other than that the process is perfect. I love how the final half of the money is not released until I say so, i.e. a job has been completed successfully. The process was quick and easy! I have no recommendations for improvement. I do recommend improving your payment site. There is no way for me to see how much of the loan I have left, how much I have paid, etc. A quick and easy account dashboard is recommended showing amount paid, amount outstanding, interest paid to date, etc.

Peter Griffith

Everything to establish the home improvement loan went smoothly. The bank’s website worked properly. And I got a follow up phone call from a real person to make sure that I understood all the details. Much appreciated.

Megan Hadden

We had a good experience with Enerbank. They were easy to work with, communication was clear, and we are happy with our loan option to pay in full before a year with 0% interest.

Dianne Alleman

I felt that the customer service was excellent. The representatives I worked with answered all my questions. When our project came in above the original estimate, they were very helpful in increasing my loan. The payout went seamlessly. Thank you!

Brenda Lund

It was very easy to apply! Was approved within minutes. Received statements every month with payment information.

M Aguilar

I was having windows put in my home and was recommended by them to apply for Enerbank. They were efficient and got me approved within 5 minutes. Good interest rate and reasonable payments. Glad they were able to give us a loan to complete our project. Would do business with them again.

Anthony Rogers

The AC in our house was on its' last leg. Our AC guy hooked us up with EnerBank for the financing, which was awesome. We got a really nice APR on the loan and will be able to have zero if we can pay it off in one year. Not likely for us, but the interest rate will help us greatly! Thanks, EnerBank!

Esther Runge

The borrowing process with EnerBank for our home improvement project was easy. Plan to pay our borrowed amount back within the 12 months grace period so we avoid all interest fees.

Darla Burns

Very easy to work with! I got approved over the phone in one phone call. The construction on our home was underway the next day. Easy terms, very friendly

Happy Darkness

Camille Summerhays has been so helpful with reminder calls and understanding while still encouraging me to pay as much as I could on time. I wasn’t worried about answering or returning her calls as she didn’t belittle me and treated me respectfully. Thank you very much for giving me the loan and helping me make sure it is paid off fully.

Judith Anthony

The process was very simple and the over the phone conversations were very pleasant. I do feel like the interest rate was to high, so I am hoping to refinance and get this paid off soon.

Bart Tonner

It was a very good transaction from the start to finish, they kept in touch and checked on how the contractors were doing and even called a few days after the job was done to see if I liked the work they did I give them 100%

Deborah Martinez

I was very pleasantly surprised at how easy it was to connect with a very knowledgeable and professional representative who helped me find out within minutes that I was approved for financing, was given clear instructions on next steps and was able to expedite my home project. Thank you!

John LaFemina

quick, easy financing with exceptional terms and conditions

April Schwartz

Very courteous and polite. Efficient and fast with getting me my loan for my roof. They were pleasure to work with. They gave me had a great rate too. Thank you EnerBank.

Susan Stow

Easy to work with and when my laptop browser was unable to open the documents they arranged to send them quickly via Fedex.

Michael Evans

The process was smooth and approval was fast..

Sara Hampt

I still don't know how competitive their rates are, but I'm impressed by their customer service! They called (unprompted) to be sure all the work was done. When I told them that something was installed incorrectly, they asked if I had it in writing that it would be fixed and let me know that if I had any problems with it not being completed to let them know. I feel like most companies would tell me it's my problem, not there's, so I was quite impressed.

Taliyah Morris

I was very pleased with loan process and service.

David Tetidrick

Great Detail, quality product, easy to work with and schedule installation.

Liz Schreur

We used this Company for 18 month same as cash. I found it difficult to get connected to the right person via telephone. And I would prefer email communication . So far the terms are fair and there have been no surprises.

Monica Fernandez

The process was simple and easy. Customer Service agents were very nice, polite and professional.

Rosemarie Koval

Good bank to do business with, customer service is very good. Pleasant staff to work with. The only issue I have is the payment web site. It needs to be easier to see previous payments as well as pending payments to confirm confirmation numbers. I am a senior & not up to date with the computer. Although I'm working on getting up to speed.

Chi Sexton

Enerbank enabled me to purchase a new HVAC last summer when we really needed it. They have live, caring representatives too! Today I worked with Camille on a payment issue and she was highly knowledgeable and able to fully resolve my issue. I recommend EnerBank!

Brenda Penner

Applying was simple, quick, and instant approval. Follow up was wonderful, and continued customer service. Highly recommend!

Carol Selander

The job was done very professionally with very little mess. Chris was very enjoyable to work with and worked very hard. We are very happy with the results.

Rudi Andries

Every time I've called your bank so far I got a real person on the line within one minute ! This is exceptional these days and makes you happy. I love the smoothness with which Enerbank operates. Thank you. Rudi.

Scott Bainville

No issues, very simple to use.

Marcia Bradberry

EnerBankUSA's customer service representatives are excellent! They are knowledgeable, gracious, and appreciative......and it was MOST refreshing NOT to be on hold for an extended period waiting for a real person to talk to! I have been very satisfied with the service I have received

Sam Marie Engle

It's great to have a financing option for home improvement projects. The loan process was easy, from applying over the phone to reviewing and approving documents through a secure online system. The twelve months same as cash terms make it easy to fit payments into our monthly budget without paying interest. Thank you!

alexander schmeisl

Just in case our prior email was missed, we are reaching out once more. EnerBank USA Dear Alex Schmeisl, Thank you again for the kind words you shared about us in your recent review! We would be grateful if you could share your review with others on how we are doing. Below you will find two links to online review sites. If you could simply copy and paste what you wrote earlier (see text below) into the review form on one of these sites, it would be very much appreciated! Thank you and have a wonderful day! Google Click Here To post your review Your Original Review Job well done and helped me ready house for future sale If we can be of more service, please let us know! FDIC Unsubscribe

Jennifer Ellis

Enerbank has been great to work with from the beginning. I was able to set up my online account and make my first payment with ease. All around pleasant experience.

A Miller

The loan process was customer friendly and this made it a smooth transaction. My representative was very professional and provided excellent service. She was detailed with her delivery of information and answered my questions. Also, it was not a lengthy process.

Gloria Blakeman

Excellent customer service, friendly and helpful!

Michelle LF

Fantastic product - able to borrow to pay for a new AC Compressor for 1 year at no interest. Only negative feedback was that it was not easy to communicate with a customer service representative when I needed to use the online system. Once that happened it was very easy and the online system was great.

Linda Phillips

I love how respectfully I am treated! And how FAST the process is! And how whoever answers the call gets me to the right person to help me right away! Thank you for excellent service! This is my second loan and the process of paying it back is as smooth as getting it approved. Thank you!

Kathi Lowe

Very easy to do and their customer service reps are fantastic about explaining things and walking you through the process. Best of all, your loan term does not start until the job is complete! (I have worked with another company and my loan started at the time of sale and loan approval - more than three months before the work was done! On a 12-month same-as-cash agreement I found that unfair and annoying!) If you plan on paying your loan off within 12 months, EnerBank USA is terrific!

Sheryl Nygard

Enerbank is so awesome to work with!! We have had a few helping hands from them and they always come in at the perfect time!

Kenneth Trojan

Great rates and easy to work with.

Ronald Skees

Helpful in understanding what was requested. I would suggest that when you send emails that there are documents waiting to be signed, that you indicate CLEARLY and PLAINLY either in the email itself, or my sign-in page, what the scope of the document is, and when in the course of the project it needs to be signed. I did not know until I received the call from your team that I was premature in signing the online docs. The call was very helpful.

Jonathan Paulus

Very efficient, complete service.

William Galbus

Very easy to use their service

Allen Cothran

They keep you informed of the progress for contractor by letting you approve all money released to them.

DC Dickerson

Your institution was very easy to work with. However, while signing documents was easy, finding a way to make a payment on my loan was not. Had to do a google search to locate your payment portal. This information should be included in the loan documents.

Ed Ferguson

I am so far very pleased.

Julian Sonora

Thanks the process was quick and easy, work was completed Thank you

Robert Evans

I like the fact that they reached out to me to insure I was happy, with my home improvement prior to setting up my first payment.

Greg Taylor

Easy to work with. Straight forward

Anthony Shome

Had friendly interview with rep Magnus, loan was approved in a quick amount of time. Received paperwork shortly. Good experience!

Dan Bocinski

Have not had much interaction at this point, but so far, so good.

Dr Broaddus

Awesome all around. Mike for RS ANDREWS was able to get us setup in less than a week after reaching out to him concerning our HVAC system. Highly recommend!

Christopher J. New (Chris)

I’m the CEO for a medium sized company and deal with many banks. I must say that EnerBank is Very fast, easy and provides an excellent experience! They answer all your questions promptly and are easily accessible to talk with. For my home project, EnerBank contacted my contractor and set up the entire arrangement. I recommend them highly.

Melissa Bancuk

Was very pleased to get credit here for my roof redo. Very easy to work with and set up. Documents readily available.

Hakam Hamad

Informative friendly staff, adequate follow-up not too much, not too little. Quick and easy application / approval process. Used them to finance finishing my basement, would certainly use them again in the future if need be!

Catherine Banks

The process was simple and quick. There was no hassle or pressure. Work was finished last week and the billing arrived this week which I truly appreciate. Terms are excellent. I recommend this company.

Joseph A Bolick

Great bank and easy to work with. The rep on the phone really knew her stuff nad was able to answer all my questions. The on line application and signing was great. Only problem I had was getting back into system to down load forms but rep mailed copy the next day.

Jerry Valenzi

Working with the EnerBank Representative to set up our 12 month same as cash loan was quite simple. The Rep walked us through everything over the phone and explained how activating the loan would work and the process for doing so. I was very pleased.

James Sorrell

The process for securing this loan was extremely easy and the 12 month same as cash option really helped me with the unexpected expense of a new HVAC system in my home. I haven't found the website to be very user friendly, however, and am still trying to location information on the remaining balance of my loan, when payments are due, etc.

Kathy Mcabee

Loan went through quickly, reps are great. I recommend you do the math. The monthly payment amount they quote you will not get the loan paid off in time. They will then tack on a very high interest charge because you didn't pay the loan off in time. I feel this is shady and intentional. Make bigger payments whenever possible.

Sherri Tomek

Great to work with and a very easy process.

Benjamin Newman

When I came to the page to put in payment information there was no mention of a fee if you wanted to use a debit card. I found out after the payment was processed. I called to see if this payment could be cancelled and re-processed with a checking account. I was told they couldn’t do it. It’s only $5 but it showed to me that EnerBank wasn’t willing to help customers keep costs down.

Ms. Day

Applying for the loan was Quick and easy.

Clifford Holly

They make it easy to pay and have many options

Don Shoemaker

The interactions between the contractor, myself, and EnerBank were clear and professional. After the work was completed, EnerBank called to validate that the job had been satisfactorily completed. The paperwork was mailed and promptly received.

Randy o

My wife and I were applying jointly, and I finished and signed my section and sent it in not realizing she hadn't signed, and waited and waited for the payment to go to our installer. No communication was made to remind us that she also had to sign. Finally the installer had to call us back and say the application wasn't finished correctly. My wife had to sign back in with a separate password and account to finish the application. It just would have been nice if the form would have stated "incomplete..please fill in the necessary blanks" Or something to that effect so there we knew we weren't finished.

LAMAI NORMAN

Everything has been great! My reason for giving 4 instead of 5, is that when we applied, the agent on the phone did not know that we got a $9,000 same as cash loan. He argued with our agent and got rude until I asked him to verify the information with his superior. When he came back on the line he did not apologize, he simply gave us the correct numbers.

Smith Family

Very impressed how well they were accommodating during the Covid with our home improvement project. We had to push back several times for the installation and they were on top of extending our loan.

Scott Ritter

So easy to work with! Was approved in minute and our door was installed shortly after. Great service, easy to use and would be happy to do more business with EnerBank USA!!!

Jerry Rogers

Very courteous and answered all our questions. Great bank

Marilyn Anderson

The job was done quickly, and efficiently. My yard was cleaned up very well. Workers and management were professional and accommodating. Finished product looked great!

Nuri Argiles

It was easy to obtain the loan and they have good costumer service. I really liked the option of paying in full the loan interest free within the first 12 months. The downside is that they do not have a website where you can access your account and see how much you owe or make payments so many times I felt uneasy as I wasn't sure if my numbers were matching Enerbank's numbers.

Mark Loki

Very easy and smart process !

Chris R

I think you did a great job with the loan process itself. However I don’t believe that you did that great of a job deciding on what amount of credit we were able to receive. I asked for an explanation of how the decision was made with the rep on the phone and they were not able to tell me. I also asked what I could do to raise the limit because I had many months before the job was done. I was also advised they couldn’t help me.

Susan Landry

I recently contracted for home repairs with Shiner Roofing and inquired about financing. They recommended EnerBank. With their assistance, in less than an hour contacts were established, the necessary paperwork was completed and I was immediately approved. I am impressed with the process so far, but wiIl need more actual experience before providing a final overall rating.

Kimberly Wood

It was easy enough to get the loan and the rates were okay. Up until recently I've had limited interactions with customer service staff. However, my most recent interactions, trying to address an overpayment caused by a glitch in their online payment feature, they left a lot to be desired in terms of issue resolution and lack of consistent information.

BigBlueLou

Good, clear communications and documentation. Easy to set up online, recurring payments. Excellent financing option of 60 months with 0% interest for our new Heat Pump/Air Handling system.

Dennis B

Got a loan through my contractor for an air exchanger and new A/C Unit with EnerBank USA. The process was quick and easy. I set up an automatic withdrawal from my checking for the monthly payment. Everything went very well. They don't have online access for the customers, but, the excellent loan terms more than made up for this. I always had courteous and prompt customer service if I ever had a question. Sounds like they are working towards an on line system for the future. My experience with them was great and would recommend them. I certainly would look to them for future financing if the need arises. Thanks EnerBank USA.

Bridget Kelso

It was somewhat frustrating that your bank didn't recognize my address as a homeowner. I live on a half (1/2) street in Illinois and we had to get the deed to my house to prove I was the homeowner, otherwise all persons we encountered on the phone were extremely knowledgeable and friendly. Questions were answered very quickly and effectively

gas64man

Very helpful in the process and would recommend Ener bank

Guy Owen

The application and approval for my EnerBank loan was quick and painless. It really helped make my decision with my home improvement project. I decided to enclose my Florida home patio with glass sliding windows. This made the decision a no-brainer!

Cheryl Gillette

Very easy process to apply for my loan. I used the loan for waterproofing my basement. Twelve months same as cash was perfect for my needs. No prepayment penalty with intentions of paying off in six months. One month down, five months to go. Great way to get needed work done at no cost. I may use again if I need to use for another costly home improvement.

Thai D

Process was easy. Called customer service a couple times with questions and everyone was helpful.

Memi Taylor

I appreciate the personal call from EnerBank about Major League Builders. That phone call made my bad experience with the company seem important. As if, my opinion (whether good or bad) mattered. EnerBank cares about their customers.

HITESH MISHRA

First of all thank you for all your services and giving me an opportunity to write feedback! The loan application process is extremely easy and flexible. Secondly no hassle in approval. Third the loan payment application is very user friendly. BUT I still cannot give 10 of 10 points because the loan payment application DOES NOT have facility to track the total loan amount applied for and remaining loan amount after every payments. Which really bad and keeps in blind zone to customers. How would anyone know for how long they can schedule auto payments and how much is remaining?

Nick Lim

The application process was simple and straightforward. Interactions amongst EnerBank, my contractor, and me were needed, and made for a smooth transaction.

Bruce Niss

The two years same-as-cash deal was great and the application process was quick and easy. EnerBank even followed up after the HVAC installation was complete to see if there were any problems with it (there were) and encouraged me to contact them again if the problems couldn't be resolved with the installer. We're very happy with both the HVAC system and the EnerBank loan, without which the equipment would not have been affordable.

Frankenmama

We recently got a loan through Enerbank to have some work done on our crawlspace. The application process was quick and easy. We just made our first payment and things went smoothly. I gave them 5 stars although I have yet to see how they handle complications and complaints, which is always the test of a good business. I hope I can continue to rate them highly. As of right now, I would highly recommend them.

Daniel Tressler

Very easy to apply for a loan. Fast in responding and fulfilling the agreements. The loan was closed in no time. Will definitely be doing business with them again.

Angela Martinez

Fast and easy process... Thx

Claudia Martini

We were so afraid of having to finance this purchase, but with your company, it was a breeze. It is a reasonable rate and we can make payments online, everyone has been friendly and supportive. Very glad that we found this company that led us to you!

Carlos Cuellar

*****It was a good experience to get the loan and easy, and they cover my nessecites, thank you Enerbank

Vidyaprakash Ramaswamy

Recently loan for my new AC+Heater package was so easy processing with EnerBank USA and set up for payment too. Giving a year of no interest is a big boon for such large unscheduled expense.

jim myers

Process was very user friendly and appreciated. Thank you for the opportunity . Would definitely recommend to others. Painters did an excellent job.

Peggy Albritton-Hermanson

EnerBank USA: Super company, very efficient and friendly. Easy transaction from start to finish. Paperwork completed in one day......we are certainly happy with our results. Service company received their money in a timely manner...….we are all happy!!! A+ from us!

Ronald Colyar

They were very professional courtesy and speedy

Melissa T Jones

Telephone application process was simple and painless. Decision was made to keep cash for an emergency HVAC replacement. EnerBank recommended by Plumber. Documents arrived quickly and website efficient, making payments easy. Excellent early repayment offer. No regrets.

Julia Henning

So far it has been great.

Debbie Ferguson

The application process was very simple. The invoice arrived in the mail within a week of the project being complete and showed me all the ways I could pay my installments. My only negative is the charge for using a debit card to make payment. An almost $5 fee for something that costs no where near that amount is not right in my opinion. I opted for a different method that doesn’t incur a fee to process.

Allan Moynihan

Smart Customer Service. Checked to make sure contractor did as promised and identified my terms with them. Same as Cash for 2 years!

jaime cantu

We didn't qualify the first time we applied. I worked on my credit and got approved after 2 years. We now have air conditioning in our old house.

laurel hilton

Needed to get a new unit for the house... this process was easy and the interest rates were good. I have the option to pay off early and set up automatic payments.

Mark Davis

We just started together and so far things have gone pretty good. The only thing I've had to do is call to get some clarification around the electronic documents/signature process. I was trying to print off my loan documents and they wouldn't print. I did eventually discover (the next day) that they were PDF files, but no one at EnerBank Customer Service, tech support or the software they were using, seemed to know that. It wasn't a big deal, but it did cost me some time that didn't have to be lost.

Jeannette

EnerBank stayed in contact with us during our loan process and everything was easy and fast. We had a new roof put on our house and EnerBank even called after the job was completed to verify that everything was completed to our satisfaction. I would definitely recommend this bank to my family and friends.

Tabitha Laurence

Very fast and easy. Definitely made everything a breeze

Margaret Kullberg

This company was excellent to deal w/from the start! The loan process was fantastic! Top notch employees, great follow up as well. Fast, courteous, professional. Highly recommend!

Hal Toomer

So far, so good. We've only just begun. I hope there are no bumps along the way.

Judy Ceppaglia

Smooth process to set up a bath remodel loan with 12 month same as cash. All documents were provided online and signed at our convenience.

Carl Sundberg

In 1980 I bought my first 100% electric car. In 2016, I bought a PHEV. I wanted it to go down the highway using power from the sun. So I bought, a house and wanted it to be 100% solar to. I bought enough solar to replace the power company and have a high SEER ductless HVAC system to help guarantee overall success of the whole process to replace resistive heat from baseboard electric heat. It was all a dream, without EnerBank my dream would have not come true. EnerBank is The Bank that makes dreams come true. Easy and with friendly great terms to get it up and operational.

Kathy Scott

Quick approval process and excellent customer service

K 10

Simple and easy. The only 2 words to describe the process. From getting approved to setting up free monthly payments online. I would definitely recommend this to anyone for their home improvement loans.

Janice Jean

We took out a 1-year 0% interest loan I don't like the fact when reading the fine print that if we pay 3 months in advance we won't receive an invoice again until we get caught up for me I'm okay because I track everything but it's deceptive to people who don't read the fine print and are not organized. So if you do business with them make sure you read the fine print as you should be anyway.

David Stevens

Was very pleased that you called to ask about my experience with my contractor, which was MUCH LESS than expected given the premium price that I paid to have the work done. Your 18 months "same as cash" program is perfect for me.

Venkata Maddu

Customer Service was very satisfactory. Was quickly available when ever I called. Accommodated my request to change the loan parameters within reasonable time.

Benjamin Kadlec

I don’t generally give a “10” out of principal... but Enerbank was very easy to work with and they were flexible when some “timing” issues needed to be resolved. Good interest rate and the tax rebate made our project an easy “yes” regardless of your views on “climate change”. Highly recommend!

Darlene Dewitt

I liked being able to communicate and sign documents electronically. It eliminated wasted time traveling into a brick and mortar location. If I had any questions, the CS reps where available by phone to answer those questions. I like the same as cash financing option.

Jack Carrenard

I was pleased with the service I received from the Bank.

Beverly James

This is a new relationship but so far a pleasant one. Process is quick and they are accurate and precise. The staff are professional, very courteous and most of all knowledgeable and answer questions completely and no hedging around a point.

David Saenz

Thank you for the 0% loan for the home improvement. Being able to focus on paying off the loan is a great way to keep from being distracted from other issues which should be really non-issues. Great success in your business and thank you again.

John Pick

The staff members with whom I have had contact have been pleasant and helpful. The process for establishing the loan was generally smooth except for having to go through two separate processes to get both my signature and my wife's on the document.

JW

It was an easy efficient stress-free transaction. The staff members who assisted me were professional and patient. Upon completion of this transaction I look forward to doing future business with your company. Job well done. Thanks!

Craig Brisbois

The process to borrow was very easy. Bank staff we're very polite and great to work with. Would recommend this lender to anyone interested in doing small home improvements like I did.

Angela J

I think the interest rate could be a little lower.. but that could be just me! Otherwise, they were professional and human at the same time. Everyone I spoke with had this friendly demeanor. This was my first home improvement loan and it couldn't have been easier. I would recommend them to anyone :)

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