Reviews of Desert Financial Credit Union eBranch. (Bank) in Phoenix (Arizona).

Desert Financial Credit Union eBranch

239 Reviews

180 Comments

Bank

Credit union

Description

Information of Desert Financial Credit Union eBranch, Bank in Phoenix (Arizona)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Desert Financial Credit Union eBranch

Reviews of Desert Financial Credit Union eBranch

Shari Chapman

I worked with Darrell Couch to set up a new business account. His service was spectacular. He was incredibly knowledgeable and he helped me determine which services I needed for my business. I am also impressed with the number of services Desert Financial offers to its customers. This is a great financial institution!

Robin Hardina

This is our second car loan with Desert Financial and I would highly recommend them. Darrell, specifically, was pleasant, knowledgeable and responsive. If he wasn't available, one of his colleagues jumped in to help without hesitation. Great experience overall and from inquiry to close was just about one day!

Gregg Parmley

I wanted to leave a five star review for Atsahry Galindo. She took the time to answer all my questions. She told me she would call me back regardless of the answer she did call me back right away. I could tell she was very knowledgeable of all the products that we offer a through desert financial. It seems in a lot of reviews people always want to bring out the mat good stuff and not recognize people when they do a great job. She went above and beyond.

Dan Simodi

Desert Financial Credit Union was very easy to work with. I wanted a home equity loan and they helped me out with no problems. They answered all of my questions and kept me up to date on where they were in the application process. Telisha was very helpful and friendly.

Jake Hill

Dorina was exceptional help both in becoming a member and my auto loan. Thank you tons!

Carri Black

We recently completed the process of getting a HELOC and refinancing a car at a lower interest rate. Sophia was our representative, and she was AWESOME throughout the entire process! Both loans were funded super quick. Sophia explained everything and answered all of our questions as we went. I’m so glad that we are longtime DFCU customers. Thank You Sophia for such a great experience!

Kelli K

Telisha is AMAZING! She is kind, thoughtful and made me feel at ease. She kept in contact and provided stellar customer service. I will recommend her to any and everyone that I can! Thank you for all you did for me! you are a blessing.

J

I have been a member for over 40 years, back when it was Desert Schools. They are simply the best place to handle your finances. My loan officer Darrell Couch was fantastic. He was totally responsive and professional. A really good experience. Thanks, Darrell. You’re the best!

Francois Giurgiu

Wonderful team. Very communicative. Cecilia was the best and super helpful!

John Schaub

Excellent communication and customer service! We are Canadians opening a new account. Dorina Sola walked us through the process, set up our profile and made an appointment at the Mesa branch. We set up our new account same day. More financial institutions should have people like Dorina!

Alex Alabado

My experience with Desert Financials eBranch was the phenomenal! I was lucky enough to have Telisha as my loan officer! She was amazing. She took the stress out of the loan process and made it super easy. Desert Financial is lucky to have her as an asset and if anyone is lucky enough to get her, know your time will be stress free with her.

Jeff MALLACE

I worked with Cecilia over the phone and email to open a checking and savings account. Cecilias service, knowledge, and customer care was awesome! She made the entire experience easy and efficient.

Rebeca Verduzco

Telisha & Sherry were really helpful & professional. Both took the time addressed all my concerns. Thank you so much! It was truly a pleasure working with you ladies.

Holly Cathcart

Dorina Sola have been so helpful and professional with me in all the handling of the loans - auto and equity. There was quite a few emails back and forth and she walked me through with ease. I enjoyed her working with me when I had questions and she answered with well informed answers. I highly recommend Dorina and Desert Financial for loans one may need.

A BETTER LIFE

I just want to say “Thank you to the very helpful, kind and friendly service that Telisha Jensen from Desert Schools Credit Union, provided me yesterday. Telisha was so kind and patient in helping with me with all my accounts. I had her on the phone for quite a while with questions and concerns. Telisha was so patient and polite suggesting other avenues that I could use in my banking with Desert Schools. Desert School you need to celebrate employees like Telisha. Thank you again Telisha for all your help Belinda

Fredy Sanchez

I called to get a car loan approval and I was speaking with Keith. He was awesome and answered all my questions about my new loan and other questions I had. I was off the phone in less than 20 min. Awesome job by him and this branch. Thank you!

Ashley Clement

Telisha Jensen was a wonderful representative during the auto loan process. She was so kind, responded quickly to my emails and made sure all my questions were answered!

Taz K

I have worked with Sherry Loving for several years and she is very knowledgeable and has helped me with several different accounts and lines of credit. I recently purchased a rental property and was able to set up a business saving and checking account as well as apply for a second mortgage HELOC against my primary residence as well my rental. I have inquired about several other banking related questions and she has usually been able to answer the questions directly if not then she was able to direct me to someone who could help me. I would highly recommend to anyone.

Kelly Browning

I had a wonderful experience working with Cecilia Hermosillo. She was friendly, professional, and knowledgeable and really went above and beyond to make sure I had all of the information I needed. I'm appreciative of the extra time she took to make sure I received the best customer experience.

aidan marin

I have been a long time customer of Desert financial and recently needed help and advice in opening a new credit account. I worked with Fabian who was extremely knowledgeable and courteous and took the time to answer my many questions. He helped me select a card that perfectly fit my needs and even offered me additional advice on building my credit. I would highly recommend Desert Financial to any one due to their top tier customer service.

jerry hinkle

I had a great experience with Keith Daukas at Desert Financial ebranch with my car loan. He took time out to listen to my situation I had and gave me options. By the next day we got our approval! I would highly recommend Desert Financial and Keith!!

Kathy Reilly

The process from application to sign docs was fast and easy. Darrell Couch was our loan officer and he provided excellent customer service - taking time to walk us through the process, set expectations and answer any questions that arose. I am so glad we switched banks from Chase to DCFU - the credit union provides a higher level of service and now we are spoiled for the big banks! Case in point - 11 years after a bankruptcy, with a credit score of over 720 and about 6% outstanding debit, Chase still denies us a credit card. I find this insulting and arbitrary. DCFU welcomed our business and made us feel valued and respected.

Kellee Hembree

HUGE shout out to Dorina Sola! I called today a few minutes before 1pm, I was a little flustered because I found myself in a position where I needed help quickly. As soon as I started to talk with Dorina I had a feeling I was in good hands, I was right! Within 30 minutes she had wrapped up what I needed, scheduled an appointment for me at the Prescott Valley location at 4pm where I met with Danielle, another super star. The collaboration between underwriting and funding was a relief to see, everyone did a wonderful job and I couldn’t be happier. Thank you to everyone who helped make this possible!

Lynnette Houston-Volden

Although I bank with another credit union, I refinanced with this union and therefore have had to call to handle a few things. I spoke with a young lady named Melanie the first time and she was more than pleasant, she was engaging and very helpful. Her kindness, made my day! The second issue I spoke with Jamarcus and he was just as wonderful, helpful and made me not only grateful that I went with this bank for our refi, but I ended up opening a savings account and I am happy to be a customer there too! With customer service like this they deserve all 5 stars!

Guy Sutton

Talisha was super helpful and friendly. Always return calls quickly. So now I have all of our loans through desert financial cu.

Sarah D

I will start by saying I have never banked with a credit union before and had heard nothing but great things about them! I decided it was time to become a member. As a long time bank industry employee myself, I knew what to expect from the larger chain banks when it came to loans and new accounts. I must say I was pleasantly surprised when I called Desert Financial and spoke with Keith Daukas in the ebranch, new accounts department. He was kind and very knowledgeable. Again, being in the industry myself I was throwing a fair amount of questions and concerns his way. Keith was able to answer all of my questions with confidence and was able to educate me on the credit union world. Keith was able to walk me through the website where I found current rates and products. He was able to discuss products that would better fit my needs from CD's to Minor accounts. Keith's extensive knowledge was both impressive and refreshing! He was a pleasure to work with!

Megan Maldonado

Marcy C. was amazing to speak with! She answered my questions quickly and efficiently. She was professional and charismatic, which really made for a great customer experience! Marcy is providing stellar service and it is appreciated greatly! If this is the talent Desert Financial procures , you will always have my business! Thanks again Marcy for all of your help! Regards, Megan

Brandy Madrid

Telisha was amazing!! So easy to work with. Answered all my questions. Provided accurate responses. Answered the phone every time I called. Just very pleasant!! Thank you for all your help!!!

Randy Malmquist

Telisha Jensen was very helpful in helping my wife and I refinance our Car. Awesome Service!! A+

Barb Mulraney

We just finished another successful auto refinance with Darrell - all complete within 3 days! It doesn't get any easier than that. His customer service was awesome, he answered all my questions and got everything moving and completed fast! I was thrilled that we could sign the documents electronically too. I was very happy with the entire transaction. Well done!

Kathy B

I have been so happy with desert Financial Credit Union for over 10 years. I recently applied for a HELOC loan and worked with Darrell Couch. The process was easy and seamless. I was very pleased with the professional customer service I received from Darrell and the Home team. Once again Desert Financial exceeds my expectations.

Divine Ascencion

It was my first time to apply for an auto loan with Desert Financial and was so lucky and happy for a great customer service I received. Fanny Alva was so professional and very knowledgeable on what she's doing. A thank you is not enough to show how I greatly appreciate all the help she provided me today as I'm having some difficulty working with the dealership to finalized all the necessary paperwork to get the financing done. She also offered me an Extended Warranty which I believe will help me along the way when something unavoidable things happen with the car that would cost me a lot for any future repairs if it wasn't offered. The interest rate I got as well as the monthly payment was phenomenal. Thanks again for this satisfying experience and an awesome customer service!!!

Lindee W

I am grateful for the opportunity to sing the praises of the Desert Financial Credit Union. I have learned to pick my financial institutions carefully. I had done a lot of research before I spoke to Darrell Couch for the first time. From the get-go I was very pleased with his communication and willingness to be thoughtful and informative. I spoke to him several times before I was ready to apply for my loan and he answered each and every question thoroughly and honestly. During the loan process there were some difficulties, because of my rural location. It was difficult to get an appraisal in a timely fashion. The staff was amazing! Glenna and Elizabeth kept in constant contact with me. They reassured me, got creative in facilitating my needs and made sure I was pleased with the product. Thank you Desert Financial for everything. We are not only impressed with your product but we picked the right people to work with.

Selena Lopez

Called the number to set up my new joint account , Sawyer Beyer assisted me twice and he was phenomenal! He answered my millions of question and was very patient and friendly . He remembered my name the second time I called and informed me of how great of a company desert financial is . Thank you for the great service! Excited to start banking here ! I remember going with my grandpa to desert schools when I was younger and now I see why he is still with desert financial

Theodore Telepak

If you want to not only know, but to really experience the difference between service and serving, you need to meet Atsahry Galindo, Desert Financial Credit Union Member Advocate! ‘Service’ is transactional. “Serving’ is transformational. Service is relevant whereas serving is relational. We all know what it’s like to get what we need AND to still feel as though that it really didn’t matter who we really were. The service may have been individualized, but it most certainly wasn’t personalized... And then you meet and work with someone like Atshary and you think, “Why do I continually feel as though I am being treated like her friend or her family?” She relates as a refinancer and as a relative, so educational and empowering, so genuine and generous. There is just something more to her! Desert Financial financially 'services' you by financially 'serving' you. I can’t recommend Atsahry Galindo and this credit union enough!

templeaz

I can not thank Sophia Felix and her team enough for helping me navigate through the loan process with Desert Financial Credit Union. It was the easiest car purchase I have ever made. In the future, I will not make any large purchases without calling their team first.

Sheridan Beaulieu

I called today and spoke with Dorina Sola about getting a loan. Dorina was very pleasant and knowledgeable of all the different products,to assist me with my needs.She asked me questions what it was for and how much. Dorian made me feel very comfortable! Dorina is a great asset to the continued success and growth of Desert Financial Credit Union. Please, commend Dorian Sola and thank her for her patience,her knowledge and sweet demeanor. This meant a lot to me since I lost my dog on Friday. I’ve never spoke or been to a bank or credit union that had such excellent customer service as,Desert Financial Credit Union! Highly Recommended Banking Institution! Thank You, Sheridan Beaulieu

August M

I recently opened an account with the wonderful help of Telisha Jensen! I've had nothing but wonderful experiences with this bank and especially with the warm welcome and fast-paced but attentive professionalism from Telisha. If you need help opening an account I would suggest you ask for her, she's wonderful!

Shelby Miles

I am thrilled to be part of Desert Financial Credit Union now! My son spoke highly of them, so I called to talk about a HELOC and met the most wonderful member advocate Darrell Couch. He made it so easy to apply, answered all my questions and answered ones I didn't even know to ask! I am excited about this new account, and I'm even rolling over a credit card and opened a new checking and savings account. I'm going all in with DFCU for sure. Go see or call Darrell, you won't be disappointed!

S Nunn

My wife and I financed a new vehicle with Desert Financial. Cecilia H went above and beyond to help with the process. Without her effort, the deal would have not been completed. She is a great asset to DFCU eBranch!

dane houser (JustGrate)

When I moved to Phoenix from my retirement home in Costa Rica in 2011, I was at a loss for what bank to use. My real estate agent suggested Desert Financial, since that was the institution she had used for years with nothing but good experiences. That has been good advice. Since that time I have used Desert Financial for home purchases several times, used their wills & trust department, & several automobile transactions, PLUS the best thing about doing business with Desert Financial is their employees. Keith Daukas has been my "go-to" banker for many years he has severed me admirably during that time. Helping many times with investments as well as day to day transactions. I feel that he has become a friend as well as my banker, But all of the tellers at my local branch make me feel special by greeting me by name whenever I come in. I sold a car once and stopped by the bank to have the bill of sale notarized. Keith Daukas greeted me by name and performed the task. When we left, the man who had bought the car commented "You must have an account with millions of dollars in it. Every employee in the branch ( about 5 people total) greeted you by your first name. I have been with the same bank for decades and no one calls me by name". I replied that I didn't have anywhere close to a million in the bank and that perhaps he should open an account with Desert Financial to receive great treatment the same as me!

Eion Cashman

New small business owner here. Darrell Couch rocks. Over the phone, he walked me through the process of opening an account in less than a half-hour. He also answered any questions I had, respected my privacy, and didn't belittle the fact that I'm new to starting my own business. I called in the morning, and I was able to deposit my first check by the end of the day. If Darrell's manager is reading this, I think he deserves a raise. So glad I chose Desert Financial.

Holly Jones

Desert Financial has great service! Very professional, efficient, and helpful. I recently worked with Tammy Tracy with Ebranch C. The product I am using was handled in half the time of current industry standards. Highly recommend!

Wynter Rilleau

Dorina was a great assistant. Worked with me wonderfully, answered all my questions and more. Will work with her and only her, over again and for any questions I have. She did an amazing job even with me asking million questions. She has lot of patience and is super calm. Deff looking forward to have her helping me again!!!

Lisa Travis

Using the virtual chat option through my Desert Financial online portal allowed me to find answers to my questions quickly and safely during the pandemic. Blanca G. was very responsive and helpful. This is a great way to stay connected without the hassle of driving to a branch location or waiting on the phone.

Holly Carter

If I could give Darrell Couch more than 5 stars I would! Darrell helped me with an auto loan to purchase a new vehicle and also refinanced an existing auto loan. He is to the point but at the same time friendly and made this experience quick and easy! This helped me save a significant amount of money quickly which Is very helpful in this economy. I have used Desert Financial for auto loans in the past but I am happy to have Darrell for all of my future transactions! I will refer all of my friends and family to Darrell from now on! Thank you Darrell and Desert Financial for caring about your customers!

Nick Anaya

Ceasar Miranda and his team did a great job handling my auto loan. They went the extra mile making sure my loan got finalized in time for me to make my purchase. Great Job!

scott ford

Samuel Izelo managed my home equity loan application and was fantastic! He was very quick to respond and answered every question. Very pleasant person to work with as well!

Jim Rouse

Telisha Jensen is a very professional yet personable lady. She was a delight to deal with. She is a keeper!!! :-)

Sean Hart

Kaden was my loan officer. Excellent personality and excellent service! His follow up was timely and informative (as far as letting me know how long my approval was good for). I very rarely write a review unless the customer service was something outstanding and his has been.

Elena Marie

Sherry loving was so sweet and gentle with my grandma and I! She has been at desert financials for years and years…we recently lost her son and got in a finical bundle and needed money for his funeral arrangements so we needed money fast…she tried every which way on loans we could apply for and went above and beyond with a quick easy solution and we appreciate her work ethic and caringness she has for her customers! She deserves a raise!

Eli Hall

I have used Desert Financial for several of my auto loan transactions. Keith Daukas is usually my direct point of contact that guides me through the process and makes me feel like he is my personal banker. I love that I can choose any loan term and purchase any extended warranty at a much better cost then a dealership.

Necrophase

I just had an incredibly helpful call with an absolutely amazing rep named Cory. He took the time to carefully answer each one of my questions, helped me understand in full detail the processes of what I needed, and even walked me through options that I didn't know were available to me. He helped me through the process and was an absolute joy to work with along the way. So far, I have nothing but good things to say about my experience. I like that Desert Financial is taking the safety of their people seriously and opting into a fully online option for those who do not wish to travel, or are unable to travel to a physical branch. If you need financial help or advice, I'd definitely recommend them.

Chuck Hensley

Jamarcus Stewart at Desert Financial was engaging and thoughtful! He funded our HELOC in less time than I thought possible! I will ALWAYS use this Company and this loan officer when I need any banking business! Thank you Jamarcus and the entire Family at Desert Financial! Chuck Jr.

racer611

Very pleasant experience with Matthew today. He answered every question I had concerning a new auto loan and made me feel confident in doing business with Desert Financial. Great job communicating and helping me understand the whole process. Thanks again!

laabix

Atsahry was FABULOUS! She was so patient and encouraging while I tried to find a car. My car was 17 years old when it died, so I was not used to buying cars. The car market was crazy because dealers had no stock, and I was getting frustrated because I just could not find a car for us, but Atsahry was very helpful and reassuring. She is very informative and helped us quite a bit.I wish all my transactions could go so well. She is a keeper!!!!!!

Cody O'Brien

Telisha Jense Helped me get approved for a vehicle refinance and got me an awesome interest rate!! She is the best!!!

Fernanda Valenzuela Vazquez

I had a long day of calling my old bank and was waiting on hold for hours, having them hang up on me while still in cue. I recently opened an account here at desert financial, and the service i've received here in the two short days i've had my account open beats every conversation i ever had in the last 2 years with my previous bank. Not only did Samuel give me a call just to make sure I was getting the hang of things, but they left a voicemail as well with their name, and letting me know they're there to help. When I called back, they were out for the day, but I spoke with Tammy Tracy and their service also blew me away. They were funny, knowledgeable about everything I asked about, and even gave me options to look for and where to find them. I'm pretty new to having any sort of credit card, and Tammy was able to explain everything in detail to me without trying to push anything on me, and let me ask as many questions as I wanted to, without sounding annoyed or bored, which i really appreciated. Working a customer-facing role myself, I understand the dedication that it takes to speak with customers all day, even when you get some bad calls, you make the next one great. Tammy showed that commitment to the company and if this is what every representative is like, I don't think i'll ever change who i bank with ever again. Highly recommend choosing desert financial for your banking. they provide a level of care and commitment that no other bank has shown me.

Brenda C

Marce Mancera was FABULOUS! She took the time to assure that my business accounts were closed properly and OFFERED other services to help me grow my remaining accounts. I’m remarkably impressed with Marcie’s STELLAR CUSTOMER SERVICE and wanted to point out that DFCU is fortunate to have her … and so are we, as customers. Thank you, Marce ! BRAVO !

Santa Bill Harper

I was very impressed as well as very pleased with my experience opening a new account at Desert Financial. Daryl was very informative and patient as we went through all the necessary questions that needed answers. I am happy to now be a part of the Desert Financial family.

Batya 2007

Fanny Alva helped open my account on Oct 21. She made the process quick and easy. I reached out to her again today and once again she was extremely helpful. She exemplifies excellent customer service.

Patrick Harris

We had the pleasure of dealing with Sawyer Beyer in working through our financing process with Desert Financial. We found both Sawyer and the Desert Financial Credit Union to be exceptional. Sawyer in particular did an outstanding job identifying options and opportunities to meet our needs. Overall this was great customer focus and we are extremely pleased with our experience.

B. Pantilione

Sherry was fantastic to work with- super helpful and patient throughout the process of setting up a business account that required wrangling 3 partners onto the same page. Glad we chose Desert Financial for our accounts!

Josh McGonagill

I’ve been a member for about 13 years, and I called in with some technical difficulties and Matt McDonald gave my wife and I some stellar help and feedback and got our problem fixed and solved in a timely manner. He was super friendly, kind and more than capable at his job. I would completely recommend this bank to anyone.

ShiRey Carroll

My husband and I needed a refinance lan and were able to work with Araceli Rios. She was most helpful! She was knowledgeable, professional and helped the transition run smoothly and in a timely manner. Thank you Araceli! We highly recommend your name to others needing a loan:)

al poggioli

Victoria was professional and a complete joy to work with thank you AL

De Phelps

I have been a member over 30 years. In the 1990s when my backpack with my ID, cell phone etc was stolen they called immediately. Someone was trying to wire transfer the maximum out of the country. They stopped it and saved me from losing anything but a gas tank of gas. When my mother-in-law passed they were very helpful and explained everything. Just today we decided to look into refinancing our home. There have been growing pains with them, but I still prefer them to any other bank I’ve ever dealt with. I worked for Valley National Bank so I know the staff truly make the difference. Desert Financial staff really do make the difference!

Jasmine Gomez (Eileen)

I have long trusted Desert Financial with all my banking and loan needs, but preferred going into a physical location. Due to COVID, I found it easier and quicker to use the ebranch service! Ashley did a great job of making sure I was well informed by reading the details I needed, even multiple times when I asked. She was also prompt and efficient to call me back or send me an email when needed. Even though I did not go to a physical location, I felt confident about my loan when working with Ashley from the ebranch team.

Grant Eilertson

My conversation today with Dorina Sola was my first experience with Desert Financial, and because of her, they have my business. I found her to be highly knowledgeable, as well as patient, kind and helpful - and whatever she's being paid, she deserves a raise :)

Kelley Gilcrease

I called tonight and Matthew McDonald went above and beyond assisting me with a financial transaction. I so appreciate his willingness to help me make a payment. Customer service on this call and every call is so pleasant and professional. Thank you for your excellence in service on this call and always

Alex De La Rosa

Amazing experience and expertise !! Miss Telisha Jensen was very helpful and provided me a lot of information before refinancing my vehicle.

Brandy Goodrich

We have banked with Desert Financial for a long time and are very happy with them. We have recently applied for a heloc with Darrell Couch, Member advocate and the process has been so seamless and stress free. Darrell has done an excellent job of communicating with us throughout the process and we would highly recommend Desert Financial!

Alicia Nurick

My experience with the Desert Financial Chat service was great. It is very efficient and you get quick responses. It beats the heck out of getting in your car and going to the bank to get questions answered. The rep was very friendly and professional.

Anthony Garcia

I Chatted with Kelsey asking about used car loans and a savings account. She was outstanding and provided all the details! She offered to call me to begin the process, but I am not ready to do so at this time. Thank you, Kelsey.

Mahlon Campbell, Realtor (Mickey)

Atsahry was delightful to work with and helped me secure my new car and loan. I highly recommend her.

Anna Dittsworth

Desert financial has many new products online and are very accommodating with there hours inside the frys. Love that you can chat with them as well. Always professional and they take care of there long time customers.

Donna DeBow

Dorina Sola was “over the top” in helping me acquire much needed informa- tion with regard to an impending loan. It was a most enjoyable experience! She has wonderful customer skills, is pleasant, very accommodating and is acute in maintaining professionalism. I still haven’t been able to recall the question that flew in and out of my brain!!!….😳🙄🤪😊

Selena Ferreira

Dorina Sola was patient with us. We were unknowledgeable about the different loans and had several questions. She explained everything and walked us through different scenarios and made us feel confident about our decision.

Jana Slater

I spoke with Jedidiah Grissum at Desert Finical today. Though it was not his department and it was a strange request for lost paper work I needed. He went out of his way to help me. He was so helpful.

Stacy Odom

We worked with Samuel Izelo for a home equity LOC and he was very professional and helpful! The whole process was quick and easy for us to get through. We are very grateful for your wonderful assistance!

Jenna Meyer

Excellent Customer Service! We have refinanced 2 vehicles with Desert Financial. Our loan specialist, Jedidiah Grissum, is very helpful, thorough, friendly and professional. It has been a pleasure to do business with Desert Financial. We will continue to work with them for any future financial needs.

Craig Clarin

Today I used the "Chat" function as I wanted to inquire about refinancing our school van. Madison was prompt, to the point and provided me the EXACT information I was looking for. I will definitely use this tool again in the future as I highly recommend it, if you don't want to spend a whole bunch of time on hold, don't cha know:)

Roger Hendershot

Been a member here for 40+ years. Retired from Phx. Metro area to Northern Az. 5 years ago. They had no branches up here, but I refused to go anywhere else. Now am pleased to know that a branch is coming soon to Northern Az. It will make it a lot more convenient to do business with them again. Thanks Desert Financial C.U. I initially posted a chat conveying the above, and MeiLi J responded to my chat. I had a problem getting signed on to google to give Kudos for their kind response to me and didn’t get signed on in time to do that, but I extend my thanks to this individual as well.

danielle smith

My phone call was answered by Jedidiah. He was more than pleasant throughout the entire conversation. I am 22 years old and trying to save money and he was happy to offer me tips in trying to save. It’s people like that keep customers happy. Great job

loring olk

George Marin was polite, friendly and VERY knowledgeable about the personal loan process. He answered ALL my questions in a professional manner!! It is this level of quality of service that I have my current car loan with Desert Financial and am considering another. Thank you. Respectfully, Loring Olk Phoenix, Az

Missy Blair

The initial call was great but beyond that, this was a really frustrating experience which was disappointing considering how easy our first loan was. (I am not sure why an auto dealership handles things more smoothly than the CU does.) Specifically, it took weeks (with me having to call and ask about statuses) and in this day and age of tech and mobile notaries, making your Tucson customers go up there to sign is really frustrating. Then we were in the branch, on our way back from a San Diego trip to avoid another trip that way, for about an hour because we signed titling/registration docs that were wrong. We had to wait too long for them to be reprinted. We are reasonable people but this process seemed beyond reason in 2021.

Sheryl Ragan

Jamarcus provided outstanding service for us! He was very personable and professional! He went above and beyond for us!

BB BB

Telisha is a gem. She was very helpful , professional and easy to talk to.

carol zorsky

Dorian was on of the most pleasant and knowledgeable person I have dealt with for bank issues in a very, very long time. Dorian made my day - she was so nice.

Amanda Garcia

First time using the chat feature with Desert Financial and it won't be the last. I appreciate the prompt responses and the swiftness to get me in contact with the person most knowledgeable about my inquiries.

Erica Miller

I used the chat and am not a current member. The agents seem very friendly, had to be transferred and am waiting on a phone call to see if they can answer my question, so far not answered sufficiently, but I do like how polite and friendly they were.

Marina Baker

This was a start off type of phone call, and I appreciate the information that I received and knowing that someone would contact me tomorrow. 😅 we are familiar with the area that we are moving to, and I look forward to being a Desert Funancial Credit Union customer. …

Dana Rayhorn

Just spoke with Kaden with regards to my HELOC. He answered all my questions and was really pleasant to work with. Thank you Kaden for your AWESOME service.

Anne Marie Glenn

God bless Darrell Couch! He helped me secure an auto refinance loan that was much needed. He's polite, prompt and detailed. Thanks Darell!

Kelly Encinas

I started an online chat and was able to get my questions answered quickly. Love banking with Desert Financial.

Loretta Poe

Blanca was very responsive and answered my questions right away. She did a great job!

Daniel Will

Corey was phenomenal in assisting me with my auto loan. He was kind, informative, and made my experience hassle-free. I would definitely recommend financing through Corey and his team!

Audi TTS ARIZONA

If you get the chance to work with Kelly Cruz please do she made our experience so amazing and easy, I been with DF credit union for a long time and I can't be more happy with them thanks to the great customer service we received.

Moonkuk Choi

It was pleasure chatting with E-branch associate. They responded quickly. Identified my needs. Action taken. Great job ! I am very satisficed with the E-branch.

Maya Duncan-Pope

The representative was very helpful answered my question quickly, before setting up a phone call so I could discuss my situation more specifically.

Harold Meniw

Called desert Financial on 12/23/20 and spoke with Matthew McDonald who was very polite and informative about my accounts. Great communication skills.

RIZEN 2012

Blanca G. was a pleasure to deal with! She answered all of my questions and promptly and she was very nice =)

Kimberly L (Kimmy)

Very nice experience with Faith G. Thank you we need more representatives like her! Kudos!

Erik J

Matt was very helpful with answering my questions and assisting me through my HELOC application. Twas a pleasure doing business with him and DFCU.

Charles Sneed

I"ve been doing business with Desert Financial for several years and my experience with the establishment was very competent convenient and proactive!! "Darrel" was very helpful in getting my business account set up!!

Mimi Annoual

So far so good speaking with a chat representative on their side made it much easier to get answers to my questions quickly and was able to immediately go to location which is what I was aiming to do so very happy with the service.

Carol

I had just pulled up the website and immediately was asked if I needed help with anything. So instead of wasting time scrolling through the website I was able to get help for exactly what I wanted immediately.

George Villemez

Amazing experience, everything was done quickly and easily. Couldn’t have asked for a better experience!

Lisa Wensley

Dorina is amazing. Fantastic Customer service and an absolute pleasure to work with!! Thanks DFCU ;)

K Conley

Quick response. They took my name and phone number and a representative will be giving me a call later.

Joanne Verdugo

Blanca was very helpful and informative to my needs. Been with Desert Financial for many years, and they never disappoint.

BRIAN SCHMIDT

Araceli Rios is our loan officer and she has been very professional and a pleasure to deal with. I would highly recommend Desert Financial & Araceli Rios.

Pam Gilbert

I called to find out about getting a trust. The person who I spoke with was very knowledgeable and informative. A positive experience.

Mariana García

They were so helpful and quick. Hassle free and answered all my questions. With all the pandemic happening right now I appreciate this services being available from home.

Jasmine Lopez

Desert financial, your ebranch team is the best. Their hard work and dedication are the best and I'm going to share this information with everyone 😊. Thank you so much ❤ …

Justin Wagner

Darrell was a rockstar helping with my auto refinance!! he followed up well and got the job done! thank you sir!

Mary Kay Tharp

Great experience, excellent service. Would highly recommend.

Victoria Blessing

I was checking in on the website and the nicest assistant, Megan, gave me quick answers and warm greetings. I think I will move my money to this institution.

Kenneth Ervin

Miss Tammy was very helpful and knowledgeable about the questions that I asked she was very pleasant and considerate I want to thank her very much for a very pleasant experience

Traci

I have been with them for over 30 years and they have been helpful and reliable all the time. I wouldn't want to go anywhere else.

Ted

Amber and Faith have been very helpful. Give them a raise or a gold star, please!

Joanne McMorine

The best news of the day came from Samuel Iselo who answered my call and literally made my day.Great hospitality, kind and helpful. Thank you!!

Ebony Dickens

Worked with Madison C. who answered all my questions on chat. It was a pleasure working with someone who responded quickly.

T

Jazmine Alarcon was so very helpful, informative and so nice. She deserves a raise! Thanks again Jazmine! 👌🏻😊 …

Shari Arkills

I contacted DFCU by browser chat today and was immediately given attention and answers. Excellent service!

dan smith

Great experience, worked with Darrell Couch

Chris Castle

Madison C. was very professional and provided me with some information. She is have a rep follow up to answer more specific questions. thank you!

Mark Pearson

Fantastic response and service. The people treat you like family and I prefer to keep my business here.

Dawn Cloud

Was looking into Business loans and an representative did an IM chat with me. It helped me get my get my answers faster.

Sher Downing

Very helpful, efficient in text answering with all of the needed information including office hours.

Lena Borenstein

Always great to work with my questions. They will answer them or get me the answers.

Susan Olsen

The Chat feature got me transfer to the proper department within three minutes. Thanks

Tomas Cardoza

It was easy and I am so looking forward to becoming a member.

Becky DeLong

I needed a basic generic question answered and was able to get it quick and easy without a lot of going back and forth. It was very much appreciated

Scott Willingham

DFCU chat agent was prompt and very helpful!

Suellen Capron

Was told someone would contact me to get answers to my questions.

Dallin Schmid

Very helpful, Madison was kind and knowledgeable and very easily helped us with our questions.

Gary Watson

Madison C was great! Answered my question quickly.

Peggy Hartnell

MeiLi J was very quick to respond to my question and gave very good customer service.

Teresa Mendez

Everyone is very polite and helpful. I could be at a.branch or on the phone and it is the same. Thank you for your service.

Pam Davis

quick service, answered every question I had. Inwas very pleased

Bridget McCaw

Very nice customer service via chat & phone.

Reggie Smith

Fast answers without having to be on hold forever and going through the automated system.

Miranda Mitchell

The representative helped me right away. I’ve been banking here for 6 years now and I wouldn’t go anywhere else.

Ana Olivia Soto

Faith was very courteous and helpful. Thanks

Gracie a

Faith was very help and answered all my questions. Thank you!

Toni Pomasl

The person I spoke with was very attentive and helpful.

Sherry Kanniard

Polite so far I'm not finished dealing with them

Mary Gardea

Great been a member for over 20 years.

Angela Warren

Madison C was extremely helpful through the online chat!

sarah pew

Fast courteous responses, I hope the call back is a quick

Lucia Galaviz

Madison C. was such a pleasure to speak with and very helpful.

M M

Always given good customer service.

Mike Shriver

Very responsive to my needs.

Jennifer Gilliland

im waiting for a call the info taken during ebranch communication

Catherine Stevenson

Very friendly and responsive.

Britni Aurora

Always a fast and easy experience. Courteous and knowledgeable staff.

Quincella Simpson

I was short to the point, my question was answered

Taylor Fiegl

Great customer service, much faster than over the phone!

Kim Schmitt

Quick response and helpful information shared.

mcduckerstin

VERY very helpful people would choose this and will be signing up

Goldie Byerly

Excellent and fast service.

Jeanette Lopez

Very Prompt, friendly.

David Soto

Thanks for your help Madison C. Fast reply’s

Karla Torres

always easy and fast and efficient

Ron Covey

Very polite and quick to respond

GINA M.

The .was very helpful and very courteous

Amy Jo Green

Great customer service!

Kevin Villela

Great chat reps.

Robert Ciavola

Very helpful and informative.

Tailor Chambers

The online chat was very helpful!

Jessica Lizarraga

awesome customer service

Estaban Flemons

Easy Group to work with.

Paul Seymour

Fast and friendly interaction

IRENE MYERS

Quick and professional.

Dianna Mitchell

Answered question well

Colleen Pardo

Quick answers to loan quetions.

Betti Baldwin

Quick and direct

Rachel Butler

Simple and easy

Marissa P

I had applied for a home equity loan and Cecilia was fantastic. She explained the process to me and answered all my questions. She was on top of calling me to give an update throughout the process. With her, it was very easy to do. I appreciate the promotion the bank has and very happy with Desert Financial Credit Union. Great bank with great service!

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