Reviews of PFFCU - Police and Fire Federal Credit Union. (Bank) in Philadelphia (Pennsylvania).

PFFCU - Police and Fire Federal Credit Union

239 Reviews

75 Comments

Bank

Credit union

901 Arch St, Philadelphia, PA 19107, United States

Description

Information of PFFCU - Police and Fire Federal Credit Union, Bank in Philadelphia (Pennsylvania)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of PFFCU - Police and Fire Federal Credit Union

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Reviews of PFFCU - Police and Fire Federal Credit Union

Deanna Dunn

I've been a member for 24 years. Quality service & customer care. I receive instant alerts whenever there's an issue with my account. I never have to wait more than a few minutes regardless of the reason for my visit. With PFFCU, I don't experience the same headaches & fees that come with other banks. My children are now members, too. As a parent, that makes things a lot easier.

Greg Shively

I've been a member of PFFCU for over 30 years . I've had mortgages, car loans and personal loans. My experiences with all of these products has been excellent- fast approvals and unequaled servicing. When it comes to checking and savings accounts PFFCU is unequaled. I do 99.9 % of my banking on line but whenever I've gone to a branch or talked to customer service on the phone, my experience has been an unqualified pleasant one.

Dawnny Dawn

I love my bank and have been with them over 25 years. HOWEVER ... Gave 3 stars because the mobile app needs to be FIXED ASAP. Horrible app ... when it is working it is ok...but it doesn't work. App just says LOADING for hours at a time.. Ever since they made changes this app has been useless!! You THINK you have a certain amount of money in the account and next thing you know it says something different . ...PLEASE UPGRADE! It's supposed to keep track for us and it's doing a HORRIBLE JOB. I don't want to keep spending money that I THINK I have then find out I didn't have it. Pending charges are supposed to be clear...this app is all over the place!!! I BEG OF YOU!

BABS DIVA

I've had them for 4 years after leaving PNC for 10 years. My credit score increased, more financial options, love the security alerts and above all the customer service is good.

Chris Crowe

Nicole was my representative and she was absolutely amazing. Very professional, helpful, and respectful of my time. I secured an auto loan and multiple other accounts and was there no more than a half hour. Everything was great from start to finish, thank you Nicole!

James McBurse

I have been a member with this PFFCU Bank since 2003. I never had any problems with anyone here. They help me when I needed a loan. They notified me when someone hacked my account. When I needed documents signed for my Mortgage or when I needed a cashier's check. Also when I needed checks or when I lost my Debit card. No problems. The staff that work here are Awesome! They always showed me respect and always showed Excellent Customer Service. Keep up the great work.

Gary Gordon

Recently the Credit Union Branch on Baltimore Pike in Springfield received a package addressed to my daughter and delivered to their offices in error. They went to all the trouble of researching to find my daughters phone number and called her to let us know it was there. They even registered their concern that the package may have been opened. Steve who left the message even offered to deliver it to my home if necessary. We are not members of the credit union . I can't thank them enough for their care and concern. They could have just sent it back but chose to go to the trouble of finding the rightful owner. If you ever need a credit union I would recommend them highly. Fran Gordon

richard vetter

I recently joined PFFCU One of the best decisions I have ever made. I officially closed all of my accounts with my previous bank today. I plan on using PFFCU for all of my banking needs from now on. From the branch staff to my loan application over the phone it is simply a pleasure doing my banking with PFFCU.

TIUBS1

I love my bank. I have been with them since 18 years of age and I'm 39 and counting. Always helpful and professional. Offers a great deal of benefits to their customers from car loans to mortgages, and much more. I have opened my underage daughters accounts as well.

Mohammed Shariff

Ian Newton is the best. Very attentive and extremely courteous. He took the time to answer all my questions and even though it took THREE trips to get my transaction completed he was very transparent and explained to me why. The customer service on the one is better than bank of America.. They treat you like family and really care about you.. I plan on doing more business with pffcu in the future

NewStyle Modeling

5 Stars for Police and Fire there coin counting machine .Police and Fire credit union is o.k. with me I also bank at American Heritage Credit union there coin machine os horrible and it steals your money..Police and Fire machine is amazing it pulls your coins upwards on a moving mini type ramp. Its also very accurate, if it rejects your coins just put them back in. Never been to any bank with such a great machine . This machine counts it all came out with way more money than expected Best machine ever .You have to know someone to become a member. I just use it for basic banking needs.

Elesha Bobo

I am a customer at Police and Fire Credit Union. My first credit union was at American Heritage and I was referred by an employee of yours; by the name of Ivy Reed. I closed my accounts at AMHCU and ha d been telling Ms. Reed I was in seek of a new bank, she suggested Philadelphia Police and Fire Credit Union. My location preference was the one located in the Cedarbrook Mall. Ivy Reed was at this location and whenever I needed assistance she was available; quick efficient service. That's why it saddens me to see she is no longer an employee. When I learned of this, all I could think was, now who is gone keep me upon the changes and benefits now. I really trusted her. I know that the accusations against Ms. Reed are false and done by willful intent. The man claiming the accusations is a well know figure in Ms. Reed's life. She and her family should not be penalized behind the immaturity of one person who is unable to control their feelings .

Scott Foster

You can't use your card after hours!! Been out many times after 9 and my card declines. They should have a limit that you can use in order not to get declined such as atleast 100$!! But you can't even with draw after hours!! They turn your card off

D. Czech-Jones

I've been using PFFCU since my Uncle opened my account when i was six months old - No monthly checking account fee and the min. balance is five dollars where else is that possible - Staff (specialty @ the Mayfair Branch) are always pleasant and respectful.

Glenn Griffin

This has got to be the best financial institution ever!! When my application for a mortgage took close to two years to finalize....and please note it was never finalized!! I called PFFCU after the suggestion was made by my accountant. My 1st contact was Bettianne Hitchens, who got me the pre-approval and was just as pleasant and reassuring as could be. After a few days, when she went as far in the process as she could, I then came into contact with Kimberly Armbruster, who was awesome with her great and always timely responses. When I did not think it could get any better, Joanne Dessin brought it all home!!! From start to finish, the process took 32 days!!! That less time than Noah spent on the ark!!! These three ladies could rule the world,and judging by their help, they would do great job!! People, got to PPFCU, you will not be sorry!!!!

Chuck Fisher

I normally don't do this , but today is a special day. I've been a member of PFFCU for over 25 years, I've met and dealt with many tellers during this time . Never in my banking life time have I had the pleasure and enjoyment I had today . The teller took her time with me and help me a problem I've been dealing with for nearly a year and that I had given up on. I am so impressed with her service I had to share with the world . The Leo Mall Branch on Bustleton Avenue 11705 Bustleton Avenue Philadelphia, PA 19116 Has some of the best tellers you could ever meet. Thank you M Sysol you are the reason I would never bank anywhere else

John K.

Great institution which has provided me and other police & fire fighters with outstanding service for decades. They have enabled me to live a comfortable financial life with loans & mortgages along with great services to numerous to mention. They have also continued that service to my grown children.

David Schuler

This is a great bank, more often than not I see them offering lower rates on credit and higher returns on balances than the big guys. I have to agree they should replace the atm at the chinatown location and it would be nice if they were open later. I work at 17th and JFK, its tough to race over there after 5:30 when I need to make deposits.

King Mojo

Decent bank but they can’t keep the ATMs working. Just went to 3 different ATMs across the city to find one just so i could deposit money. All broke or the deposit feature is “unavailable”.

Jewel Good

I love my credit union .i had a bad experience with my account a couple years ago that my account was compromised. I called them and I was told to come in to file a report.I did and receive a new card right away.

Maddie

Went here when I first moved to the South Jersey area and I was with my parents. The wait was long but there were a lot of customers so it made sense. They had amazing customer service and the employees were super nice. They were just overall amazing.

Egypt Thomas

I love PFFCU because everyone is friendly & professional. If you have any concerns about your Account it will be addressed immediately. This will be my banking institution always.

Drin H

The criticism towards PPFCU is a tad unfair. Historically, during a time of increasing fees and greater loan restrictions instituted by the many prestigious banks in Philadelphia, PPFCU was one of a few, member based, credit unions offering free services, plus easier access to loans and mortgages. When banks denied mortgage dollars, traveling nearly an hour to PPFCU's sole location was not convenient. However, the personal attention and successful outcome more than compensated for time and travel. As banks continue to merge or disappear, the number and types of credit unions are on the rise. Most have multiple locations. In fact, another credit union is actually closer than PPFCU's local branch. But lesson leaned when it comes to banks, "convenience" should not be measured in distance but in services offered and actually rendered. Loyalty is a two-way street.

C C

I’m always In & Out even when they have a long line. Customer service is on point! My favorite bank.

Shakur Lamar!

Very professional, and friendly service.

TANYA PAYNE

Excellent Service!!!! If I could give more than a five star u definitely would, I've Been Banking with Pffcu over 10 years, not one problem.

William Mulvenna

Helped my daughter opening a checking account. Nice and pleasant woman helped us out.

Vider Pittman

Yes..i just say. They do have awsome staff. Im new..and sometimes seem so lost with getting started. But they are so patient with me. Mean while I'm shaking my head.lol but by far they are sweet hearts.thanks gyes.

NikkI Cornish

Best credit union around. Always fair with rates, they don't tack on random fees and the end of the year bonus is amazing.

Alexander Burton

Great credit union, but the atmosphere are slow and you can never deposit money in them😡 …

Cynthia Green

Always a pleasure to do my banking at this location. The customer service is impeccable.

Ms.Pud215

There customers service is great and I never have a problem when I have to come in the bank. Keep up the good job.

Apostle Catlin Williams

I've banked with other banking institutions, but PFFCU has been the best thus far!

Mohamed Dezisso

Customer care good app

Darlene Chapman

Always great customer service, the staff here will go above, and beyond to satisfy their members.

Brian

Well, while the rates are good and the management of money is ok, the customer service angle could use some work.

Wim May

Close by - definitely a convenient fcu for me to utilize. Seems nice enough, although I typically just use the ATM.

Erica Jean

THIS CREDIT UNION HAS BEEN APART OF MY LIFE FOR A LONG TIME. IM NOT GOING ANYWHERE ELSE. I LOVE THIS BANK.

Stephanie Adams

Well I just became a member but all the experience I have had been excellent

Sean Mooney

PFFCU does a great job with all of your normal checking and their loans are the best.

Pamela Rick's

I have been a member for several years. Customer Service is excellent!

Gail Del Borrello

Love this credit union. Never had a problem in 40 years

Venesha Owen

Quick and easy, as usual.

Sabrina Beyer

I love this bank! Very cool, very professional and always fair.

Naks

Deposit in and out in seconds, customer service was excellent and a friendly environment.

Lewis Beatty

Best credit union on the planet.

Jess Wit Da Oils

Best Bank Ever. Been a member since 2018

Daniel Abramov

Thank you one of my favorite banks

Chanel Matthews

Brianna the teller was amazing very fast and efficient

Ricardo A. Negrón

Awesome Customer Service. From the tellers to the phone reps.

thomas patterson

Better than any other bank I've had

Jane Sidebotham

Police and fire is the best in every respect! Love it!

comtecman11

One, If Not The Best Banking Experience, Very Professional.

Ramona Slaughter

Very convenient

Kimberly Cox

My favorite bank love it so convient

Krystal Latane

They moved to this new location. Its nice and new!!!!

Monique N. Johnson

GREAT CUSTOMER SERVICE , very knowledgeable staff

Raymond White

Very helpful and excellent customer service

Tina Smith-Brown

Great customer service secure location

Bunny Walker

Love it I go to Mayfair one

Michael Sims

Fantastic customer service!!

L G-V

AWESOME

Nilsa Burgos

Love my bank...

Angela Richardson

Really nice service!

william b Carter

Great customer satisfaction

Tracy Nichols

Great customer service

Ashley Rosario

I love this bank.

lee love

I love this bank account..!!!!

Victoria Alacia

BETTER BANKING.. PERIOD.

Todd Greene

Excellent service

Shenia Leverette

Great place

Diminici Hayes

Bob Doerr

vincent howard

Velma Gadson

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