Reviews of Fidelity Payment Services. (Bank) in New York (New York).
Fidelity Payment Services
Building 77, 141 Flushing Ave #501, Brooklyn, NY 11205, United States
Description
Information of Fidelity Payment Services, Bank in New York (New York)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
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Map
Open hours of Fidelity Payment Services
Sunday
Closed
Monday
9:30 am–6 pm
Tuesday
9:30 am–6 pm
Wednesday
9:30 am–6 pm
Thursday
9:30 am–6 pm
Friday
9 am–3 pm
Saturday
Closed
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Reviews of Fidelity Payment Services
I was having issues putting payments through my portal and contacted Fidelity and Benjamin Sadowsky helped me. He cleared up all the issues and got us back on line immediately. I honestly haven't had service like this in a long time. Good to know there are people like Benjamin still out there. Thank you so much.
Fidelity has been really great to work with for my business. They are extremely reliable and their support team is awesome!
Dear Fidelity,
Agent Mendy Zakon is unbelievable! Really amazing customer service!
He goes above and beyond!!
I highly recommend Fidelity for all your processing needs .
Mendy Hus and his team ( Mrs. Singer in particular) , have consistently provided speedy and efficient customer service .
I also appreciate the honesty and transparency ,which is not at all a given.
I am extremely happy with the service we're getting from their PCI group. In specifically ELY. It's always a pleasure reaching out to Ely!!
I was referred to Ian Lutterman, I got a trouble less service, a 5 star service, I got the machine and delivered to me in a very short delay and he is so friendly, talking to him on the phone for couple of minutes seem that you knew him for years. Great service
Its not very often these days to find a company with 5 star customer service. They are quick, efficient and professional. A pleasure to deal with.
Awesome service. Love using them. Breindy Hammerman was so helpful, quick and positive. Thank you.
About a year ago I reached out to Fidelity Payment Services to inquire about their services as I was looking to diversify the options of payments my business would be able to receive. I was put in contact with Benjamin Sadowsky who seamlessly explained their services and thoroughly answered all questions I had. I was at a crossroads as to whether we should have went with a physical terminal or an online system but Benjamin explained the pros and cons which ended up leading me to select the online system. One year later I can say it was a very good decision. Their customer service is impeccable with almost instantaneous responses around the clock and very precise instructions to solving problems. Stephanie Mercedes & Benjamin Sadowsky are notable mentions of individuals who has made my experience with this company very good.
Defintiely recommend!
I was very happy with the customer service. The service agent was friendly and resolved my issue very quickly.
Very efficient representatives. Thank you Esti! I was very pleased by their overall professionalism!
Just had a wonderful experience with with my the tech support. He was friendly & very patient with me
Sincerely,
Chaim Frank
Franks Hebrew Bookstore
They responded immediately! I didn't have to wait to get help with the issue I was having. They were friendly and efficient.
This company not only has the lowest and most competitive rates on processing, they also have amazing customer service with near instantaneous responses. We all know as business owners how important it is to not only have affordable processing solutions, but to also be able to get assistance ASAP when needed to keep your business operational, and Fidelity has been there for me every step of the way for years; particularly Benjamin Sadowsky. I would rate this company six stars if it let me!
Always exceptional service and products.
Professionally, one of the best decisions I've made. Staff are second to none. Thank you! Highly recommend!
I have been using Fidelity for about 5 or 6 years. Their customer service has always been great. However, this past week, for the first time I had an issue with funds not making it to my bank. The Customer Service team at Fidelity was nothing short of amazing and helped me quickly resolve my issue which turned out to be on my bank's side. 5 Starts for Fidelity's C/S team!
Ely is great to work with, he is extremely helpful & devoted!
the customer service specialist help me to fill out the PCI compliant. His name is Ely Chopp.
I very appreciate.
I have been using Fidelity for over 8 years now, and they have been amazing for my business. Michael S. is my account manager and he is always on top of everything that I need and making sure it all gets done in a timely and efficient manner. Their customer support staff is also superb and very responsive. I would definitely recommend them.
Ely is extremely efficient and customer-service oriented. It's always a pleasure to interact with Ely and his FPS team as they are quick to solve problems and get us on our way.
Amazing experience! Michael guided me exactly to the services we needed, and got us fully up and running on schedule despite our very tight deadline. The pricing is super competitive, and the experience was a breeze. Thank you Michael and Fidelity team!
Fidelity has been wonderful to work with. They have made the start up process easy. Can’t wait to connect my Device tomorrow and run some test.
Baily Landau is superb! best customer service I've ever received! she's patient, knowledgeable, friendly yet professional , a true asset to Fidelity!
Fidelity Payment Services is a fabulous place to work with. The customer service is top rate. They return my phone calls and emails promptly. Their patience is incredible. Walking me step by step and teaching me how to navigate the process so that I can do it independently. I am very grateful and highly recommend them.
I had some questions regarding my account. I reached out and got an immediate response. Etty was able to answer all my questions and fix my issue right away.
Fidelity Payment Services is a really great group to work with.
Our business has been using Fidelity Payment Services for almost two years and have found them to be a great credit processing service. We have changed services a few times over the last 10-15 years as many companies raised our fees without notice and had terrible customer service and reporting. Fidelity fees have remained competitive and we have been very happy with their customer service. I highly recommend them for doing your business' credit card processing.
I just spoke to the Fidelity customer service department for more than a hour,
as a small business owner, I'm really glad I chose Fidelity,
These folks know their stuff, they went through all the options on cardknox, and helped me choose the best for my specific business needs,
If anyone starts a new business, this is the company to use for credit card processing, if you want to maximize your business potential.
Ely in the PCI Compliance Department was friendly, professional, and thorough, and he followed-up to be sure we were confirmed as compliant. I appreciated his clear and helpful communications and resolution of our issue. We have also had additional help from Ely since the work on our PCI compliance, and he was thorough and helpful for those issues as well. Excellent customer service.
We switched from another credit card processing company. And wow!!! I am soooooo glad we did!!! Fidelity Payment Services is absolutely top notch customer service. Etty Goldstein is just one of many amazing people there who have been so exceptional. I highly recommend Fidelity Payment Services!
Just simply awesome! We rely on them and they have never let us down. Helpful and patient, plus they al know what they are talking about when you call for help, not a bad apple in this bunch!
I have been working with Michael for almost a decade and can only sing the highest praises in terms of Customer Service and Professionalism. From our initial setup (which was quite complex), to special requests and urgent campaign needs, Michael has always come through without fail. The Fidelity system overall has been extremely reliable and efficient. Keep up the great work!
They have so many options to self-manage for a small business. We really enjoy them as a company and their customer service has been great to work with in situations I can't figure something out. Kepp it up!
Ari Baum set us and our team up exceptionally well. He and the rest of the crew at Fidelity / Cardknox were always extremely quick to respond when we needed help, and willing to donate time to set up our billing infrastructure the way we wanted. They’re API happens to be very robust as well. Couldn’t recommend this company more
Michael is Amazing to work with. He is very easy to reach, always available, a pleausre to work with someone who responds quickly and efficiently. Tech support makes sure I am happy and satisfied.
Our company has used other companies before but Fidelity is the best. They are an outstanding company with the best possible service. Michael and his team are a pleasure to work with.
Fidelity is a wonderful company that combines professionalism and expertise. Every interaction I've had has been pleasant and helpful. They have fantastic customer service and a great support team. I'm happy to give them a 5-star review and to highly recommend them!
Having Matt Nitzlich as an agent with Fidelity is a game changer.
No one wants to have any headache with their Payment System.
Matt, have helped me and is still helping me with any questions or issue I have, even the complicated ones. I have been using other Payment Systems in the past, but never felt so comfortable as I am feeling now with Matt at Fidelity. He is the one you WISH to work with!!
Ari has been my representative since I started to deal with Fidelity. He has been a pleasure do deal with. He navigated me throughout the process and explained the various options so I could make an informed decision that suited my needs best. I highly recommend their service. Thank you Ari!
Matt is very professional and has a lot of knowledge in the industry.. he sat down with me to understand my needs and made sure to give me the best buck for my dollar and the service he gave was unbelievable !!!!
I can message Matt at 10pm and he will answer me!
U can use a lot of company’s for cc processing… but the service u get is unbelievable!
When calling them ask for Matt, he’ll be there 24 hours a day with a smile !
I've been dealing with Fidelity since 2019. Their service is top notch! Extremely professional, quick to respond and return calls/ emails!
My rep, Hershel Weiss is always very helpful and quick to address any questions and/ or problems. Highly recommend!
The team at Fidelity did a great setting up my business acct with SmartPay. The team is very knowledgeable in all aspects. Their customer service department is very responsive to assist with any problem or concern , namely Chana Leah! I highly recommend Fidelity Payment Services!
We just started with Fidelity 2 weeks ago. Their support was amazing in assisting with the installation of the software and card readers. Our bookkeeper loves, loves, loves the reporting system.
I was introduced to Ari Baum thru a friend who has highly recommended him to me. I have to say I am truly impressed, he understood my needs for my company, I have been using his services for years now. I am forever grateful.
Thank you so much!!
I have been working with Fidelity for several years now. The staff is very helpful when it comes to resolving issues or disputes. They have assisted us in putting together the correct documents needed on several cases.
Great service to have! The staff was very helpful with the set up to get me up and running
The best processing company there is in the world and the best client representative Mr. Aron Baum with prompt service and no delays, my experience with them is outstanding a next level company the best customer service possible any problem that may arose they will be helpful and solve within minutes. I will recommend for everyone you will be glad that you changed or signed with fidelity. It’s an experience that isn’t available at the competitor and the fee is comparable to any other processing company:
Devora Hill at Mendy Hus office did an amazing job by uploading all our customers to Cardknox, it’s a pleasure working with her!!
It was a pleasure dealing with Ari Baum of Fidelity! He was extremely knowledgeable, on the ball, and offered prompt and helpful advice and assistance to boost the growth of my business. He kept an eye on my statements and initiatied the processs of applying for an increase in my credit processing limits when it was time - and secured it promptly, too! I'd highly recommend Ari Baum's services!
Great customer service. I didn’t have to wait for hours for someone to get back to me. The set up was quick and easy. The whole team was very helpful, especially Ari Sendrowitz who went above and beyond to make sure I was happy.
I wish there would be a rating above 5 stars.
I usually don’t write reviews for companies but I feel I have to make an exception for Fidelity, I know Mat Nitzlich for a few years now having dealt with him at my previous employment where he was exceptional dedicated amd gave us there the full full costumer service we deserved, but I always thought that the reason he’s doing it is because it s big firm that processes payments in the millions yearly, however now that I started on my own I reached out to him again, and he did not disappoint me, his service was beyond expected, always answering my questions with every type of communication method available, even when he was on vacation he was there for me. I was amazed by his knowledge in every detail and his ability to explain everything so well and to work out every little issue.
Ari
Thanks a lot for introducing me to such a great company, the service and customer care are amazing ! its been a real pleasure working with fidelity.
and you Ari thanks again for being here for me at any time with your bright smile , advice and support all the way. keep it up , a lot of success.
Ari Baum is highly recommended For all your Credit card processing needs.
Thanks a million ,
Git Shabbos.
Fidelity has an amazing customer service! It doesn’t matter how much business you do with them, they will always set you up as a priority customer! Amazing atmosphere and always willing to help. Pleasure dealing with them!! Would recommend anyone for all your processing needs.
Thanks M. silver, for Account Support.
Fidelity is a company that truly values their customers. They address questions and problems and remedy them in a quick and efficient manner. They always go the extra mile to ensure customer satisfaction. I would recommend them to anyone looking for payment processing.
Best payment service ever!
Especially when you run in to a problem, their technical support is the best.
Shout out to Matt Nitzlich for the prompt service
Aron Baum,
We never experienced such a customer service.
When ever we call your office you take the call like an Emergency call, day and night.
Thank you from our all staff members we really Appreciate your substantial time and help and the Always being for us.
I emailed customer service to get instructions for setting up recurring payment schedule. I got a call back and the rep was so pleasant and talked me thru the whole process. So helpful and she was looking at it on her end and could make sure i was doing it right. So happy with your excellent service! Keep up the great work!
Ari Baum is the best! He made us feel like we were his only and most important client. If you want unmatched service with a smile, Ari Baum is your man!
Thanks for the timely and friendly service that we receive when dealing with your customer service representatives. When problems arise, they are always quickly and expertly dealt with.
The customer service of Fidelity Payment Services is very impressive and something that they should be very proud of. Their responses come at a lightning speed. Would highly recommend!
I usually never leave reviews but ever since switching from my prior credit processor, my business has reached a new level of professionalism. Mendy Hus and his amazing assistant Chana Singer are always there to help me at a moments notice, while providing me with the most amazing rates, technology and customer support. No other company delivers like Fidelity team.
I have to say that I have worked with a multitude of credit card merchants over the last 9 years. Liba and Stephanie have been absolutely amazing. Not only have they been professional and knowledgeable, but they have been honest and helpful; going far beyond any level of service that I have experienced in their industry, ever. It is rare to find people who sincerely want to assist you when you need it, but Liba and Stephanie have not hesitated to "roll up their sleeves" and work to find the best solution to help! I will recommend Fidelity to the many other companies that I work with without a doubt!! Thank you so much!
Tech Support very helpful and responsive.
As a new costumer I was very pleased with their service and knowledge. I would recommend anyone looking to switch or as a new service to reach out to Mr. Baum. He will give you white glove service and answer any question you have.
WOW!! Such amazing services!! I need to give a special shout out to my personal representative Matis, He is always available and making sure my account is running smoothly. FIVE STAR EXPERIENCE!
I'm very pleased with the service I received from Fidelity...! Ari Sendrowitz was extremely helpful and responsive, he is professional, supportive and a great communicator, he guided me every step along and was always here to answer my calls and emails. He treated me with much respect..! I had a positive experience, Contact Ari for anything you need, you will not be disappointed.
Michael Schiller has been very helpful. As a Fidelity customer, I had a request. Michael was able to address it in a timely manner, and assist me until I was satisfied. Kudos to a great employee!
I have been using Fidelity for several years, specifically Mendy Hus. The rates were very good and the next day funding was always a big plus! I only recently had to close my account because of the sale of my business, but the close was hassle-free and extremely easy. Thanks for a great experience!!
I was referred to David Hirsh of Fidelity by another service provider. Although I wasn’t looking to change merchant services, his rates was hard to pass. Besides for saving money, him and his team provide outstanding customer service! They are quick, efficient and work with you until everything is resolved completely. I am very impressed with the way they handle matters and if they don’t have the answer, they will work with you until you receive it.
I am excited to share my review I would give them 10 stars
We are using them for many of our companies and never had any problems I highly recommend when signing up go thru Aron Baum
He is the 1# Sales Guy
Fidelity has been a great asset to our company! They have outstanding customer service! I am continually impressed with the quick response time and eagerness to help.I have to say they do exceptional work and they are always there to help. I would highly recommend them to anyone!
Just began our relationship with Fidelity/Card Knox, but so far, so great. Larry and everyone at Fidelity has been very responsive and helpful. I love the control I have over the restrictions and reports. High marks compared to past companies we've used!!
Isamar Rosenbaum is absolutely the best agent i have ever dealt with. Courteous, prompt, and extremely efficient. He is always available when I need help and with the power of Fidelity backing him its been smooth sailing.
I had a great experience with Mr. Ari Baum he is the best! Great customer service! one phone call away and everything will be taken care of!!
Chanie Weber was very helpful in transitioning our accounts. She was prompt in her responses and made sure that all loose ends are tied up before we closed the projects. Made the overall process much easier and smoother.
It's an amazing processing, we have never had any issues, customer service is amazing, the funds is always in my account the next day would recommend for everyone. the knowledge and the service like my agent Ari Baum is amazing!!!!!
Phenomenal company to work with. Cutting edge tech to help my small business with the ever changing retail landscape. Extremely competitive rates, US based tech support 24/7, and quick response times. Glad I found them. -A Very Happy Customer
We use Fidelity for years, and absolutely love everything about them, especially: low rates, great customer service, fraud protection, and Yoel!
It never bothered me that there’s a 5 star limit until now when I want to write a review for the one and only Ari Baum, he deserves a 10 ⭐️ rating! It’s a pleasure to work with Ari he has an exceptional personality
I was very pleased with Mr. Baum service and knowledge. I would recommend anyone looking to switch or as a new service to reach out to Mr. Baum. He will give you white glove service and answer any question you have at any time of the day
Ari Baum Is Not just an agent, he tries to bring your business to the the next level by seeing what techniques could be helpful to make your business grow.
And when I call him for any problem, he would solve it in minutes or sometimes in seconds, He makes me feel like I am his only customer.
Ely in the PCI department was great in migration to the new PCI web site. I appreciate his efforts to remove the duplication of setup when it comes to multi-site compliance. He was also able to migrate my drawings of the sites. This save me hours of time.
Once again, Ely was great help to get me compliant.
Thanks again,
It was nice to work with Ely. He gets the job done with us. Thanks
Our company easily and gladly gives Fidelity Payment Services a 5 Star review for their all-around excellence in handling our payment processing needs. We have experienced professional customer service and easy access to support when needed. We cannot recommend Fidelity enough to any company looking for turn-key, attentive service and problem free solutions to your payment processing needs. Choosing Fidelity has been an all-around win for Dira!
Fidelity is a great credit card processing company. Extremely user friendly. Mr. Michel Schiller has been a pleasure to work with, always helping us get the best !
Yoel and his team has been available to help get whatever is needed at anytime and gets its done .The way you would want a person to take care of your business needs so it runs smoothly.
I also had a real professional experience dealing over the phone with Ari . One of the inside representatives from Fidelity. He made all the difference handling our needs and the Quick turn around to get us what we need in order to help process the daily transaction . Thank uuuuuu for all your help . Keep up the good work and positive attitude when dealing with your customers.
Excellent customer service. Mindy Silver has helped my team enormously. She is very knowledgeable. We are extremely satisfied with the care and support we greatly needed. I would highly recommend Fidelity.
Excellent customer service and easy to deal with ..
We feel lucky to have Ari Baum as our agent!! Always here to serve us with a huge golden heart!! Since the very first day we met Ari, he was focused on helping us and make us feel like the only and most important client to him! We would definitely recommend FIDELITY and especially this amazing agent, ARI BAUM!!!
Baily was Super Polite & Helpful!
Ari S was super helpful in guiding us through the multiple fidelity software we use for our company. Would not rest until everything was resolved satisfactorily. Amazing Customer Service :)
I saved $$$ by choosing "Fidelity" thay worked with my budget in mind,
Using Fidelity is a must for every business, next day funding, excellent customer service especially Ari Baum! An awesome salesman!
Hi, I am glad to have the opportunity to share my thoughts with Fidelity.
Your Canadian rep Mindy has been doing a phenomenal job. Her expertise and efficient work has helped us grow in our business. She is quick to reply and will never leave issues unsolved. 10 points to Mindy! keep up your great work!!
Very easy to use and setup was a breeze - the most value is with the customer service and sales reps who arrive in person to handle the initial setup. Fantastic interface eliminates reentry of card #'s and they have by far the best (lowest) transaction rates. Highly recommend them to other small businesses because of their person-to-person approach and the lower transaction rates being provided with the latest security standards. Keep your costs low and switch your payment processing to Fidelity! Thanks guys!
Always excellent customer service!
A pleasure dealing with Mendy Hus and his office.
I Highly recommend Fidelity payment services after doing my research i decided to go with them as they are Trusted, Honest, and of course have Great Customer service.
keep it up @Fidelity Payment
Fidelity has great rates and awesome customer service. We switched over to them and the transition was seemless. They worked with us for our specific requirements and we're pleased with the results. Highly recommend this company.
Fidelity is an outstanding service provider. They've provided excellent results with every stage of obtaining credit card processing. From the application process, to setting up my first charges and batches, to helping me understand the systems in place, they've been excellent and have answered all my questions as they came up.
I'd highly recommend them.
Mendy Hus and Abe Meyers are great ad very knowledgeable. I would highly recommend using Fidelity Payment Services. Customer service and there Tech support was very helpful and friendly when I spoke to them.
We highly recommend Fidelity to anyone looking for great merchant services combined with excellent customer service. The amazing efficiency and readiness to assist make it a pleasure to doing business with Reitzu and her team!
Very satisfied with Fidelity's services! Our rep Hershel Weiss is wonderful he always available for us. pleasure to work with him
we recommend Fidelity's services without hesitation
Thrilled to share my experience with Fidelity.
"Above and Beyond" is an understatement. Zev Stern is the rep I use for both my own company as well as helping with some of my clients' needs.
Thank you for your legendary service. We will continue to recommend.
Fidelity's service is impeccable!! Their knowledgeable and friendly staff will go above and beyond to meet every single need - big or small, each issue is taken care of to perfection. I am impressed by their competence time and again. Libby Kasten and Chaim Kraus are a pleasure to work with.
We have been using Fidelity Payment Services for quite some time. Their professionalism has always been above par!!! If ever an issue, it is handled immediately. Their workers always get back to you within a timely fashion and are always extremely helpful!! My go to girls are Stephanie M and Sara K!!! Both highly professional and never let me down!!!
David & Miriam are very professional and easy to work with. They took as much time as I needed to work through the issue and then followed up to see if there was anything else they could do. I highly recommend Fidelity.
We have been dealing with Matt Nitzlich for a nice few years.
His industry knowledge and dedication to my utmost success is what makes him a cut above in field of processing agents.
Everytime I talked to anyone at Fidelity they are so professional and knowledgeable. Ely is so patient with me always.
Love Fidelity so much
We have been so happy with Fidelity, they have helped our organization thrive and whenever we have any questions their customer support team is beyond helpful and most of all kind and patient.
While cheap rates and top quality service usually don't align, David and his team of fidelity and credit processing experts break the record. It was and it is a pleasure to work with David and the team, seven star on service and knowledge.
Had what I thought was an issue. Henny was both reassuring and patient, explaining everything (several times until I finally understood!!). Thanks Fidelity (and Henny!!) for always having my back!!
Fidelity is very competitive and has great service. Ari Baum, my account rep, always get's right back to me over any questions I have.
Sincerely,
Justin Sowers,
Northwest Straps
David Hirsch's team is very knowledgeable and helpful. Whenever I needed something they were there to help with their great attitude. Keep it up!
Fidelity Payment Services has very good rates, next-day funding, and exceptional customer service.
We just had an interesting episode with one of our customers. We reached out to Fidelity's customer service. A rep contacted us right away and assisted us with our issue. The rep provided us with exceptional and knowledgeable service in a very friendly manner.
I would definitely recommend Fidelity Payment Services to any company, whether a startup or longstanding business, they have the right package for you!
Very pleased with Fidelity's services and Customer Service! Our Rep, Ari Sendrowitz, is awesome and always comes through for us to help clarify any concerns or questions. It truly makes a world of a difference when you have the right support for something as important as financial services.
I have received nothing but personal attention to my account since I started working with Fidelity a few years Back. Baily, Esty and Moshe are amazing! They always answer my question and are always willing to help. I highly recommend Fidelity for any of your processing needs. I started using them after a referral and they have been nothing short of amazing!
Fidelity has benefited our company tremendously. Our representative, Ari, provides exceptional customer service. It's greatly appreciated when he immediately resolves an issue at hand.
applied for account on Tuesday, account was active on Thursday Mendy Huss was in contact from beginning to end. Highly recommend their service is amazing
Great company with some good old fashioned customer service.
Etty, Breindy and the rest of the team did some amazing work! It always a pleasure dealing with the Fidelity family.
Working with CardKnox/Fidelity is a true pleasure from the application process to installation and beyond. The software and driver installation is fast and easy to configure Automatic updates are a time saver and technical support is excellent. All my customers are very happy using it. Lots of good hardware choices too.
Ari Baum is the man!!! I am so grateful that you are with Fidelity - which is on itself THE company of its kind, or else I’d have an issue, having the best agent in a company different of the best company.
Thanks Ari for being the person you are!!!
We had a great experience with speedy resolvent of complex matter by Mrs. Chana Singer –accounts manager of Mendy Hus office.
Excellent service! Very easy to work with. They helped me get through every step in the process. Now I can process the credit cards of my clients easily with no hassle. Thank you so much.
Mattis Nitzlich is the best agent out there. He will spend as much time as Is necessary to make sure everything is running properly, and make sure I have full knowledge of the process. He always answers his phone no matter time of day or night.
Fidelity has been a great asset to our company! They have outstanding customer service! I am continually impressed with the quick response time and eagerness to help.
Fidelity was extremely helpful in addressing any issues we had. They are a great partner and we appreciate their experience, skills, and great attitude.
Fidelipay is an amazing company the most amazing part is that when your in the Creditcard accepting business the most crucial part is to have a human being available at all times to answer your calls and guide you well. They are always available in the weirdest hours.
I highly recommend this company big time.
Fidelity is pleasure to work with and offers better rates then competitors.
My rep Hershel who's absolutely lovely to work with Came to visit our offices last week with a box of freshly baked pastries. Jack Dorsey never showed up with pastries !!
Thanks hershel ! Hope you don’t get too many visit requests 😁.
I am very pleased with the service I receive from Fidelity...!
If any issue comes up, I reach out to my direct contact Ari Sendrowitz; he is always available to answer my calls and emails, everything gets resolved quickly and efficiently.
I have been with many different processors in my more than 25 years in business. I have been nothing but satisfied with Hershel and the incredible customer service and pricing. Great company!!
Ari, Sara, and the entire Fidelity team were excellent to work with. They helped us work through some business needs, and we are very happy. We look forward to working together in the future.
Everyone at Fideliy is helpful and friendly. Esti Wieder has been very helpful to us , all issues were taken care of immediately .We are very satisfied with the service . Thank you
Great customer service! Henny S. was very helpful from beginning to end of the process. I would highly recommend them.
I had a great experience with this firm, especially with Ari Baum, probably the friendliest guy I ever met. ;) He knows what he is doing and is very dedicated to his clients.
I’ve been a customer with Fidelity Payment Services for over a decade and I’m amazed by their never ending enthusiasm and eagerness to help. We’ve been involved in multiple projects with them and have always delivered the best and most competitive solutions. I would recommend Yoel Sterngold and his team any day!
Berel and Etty are always extremely helpful. Professional company with an amazing team. Been using them for many years and I am very satisfied.
Hi, I had the most Amazing experience dealing with my sales rep Avrum Apter and Eli Weil the risk specialist. I had an issue with a large cc payment. They were so on top of the matter. They kept calling, checking in, and ensured that we received the funds right away.
Thanks again for your amazing customer service I am so happy to work with a team like yours!!!
Fidelity is a well-known and trustful company; it does not only provide with great rates but also outstanding afterwards customer service! Today everybody can sell for the same thing; but when touching to service wise you will see the real value of it. Go for Fidelity and you can't miss it!
We have been using Fidelity Payment Services for a few years now. I have absolutely nothing to complain about. My rep, Ian Lutterman is an absolute gem. Answers my emails very, very quickly and gives an outstanding service. Can't be any more happy.
We've used Intuit for 8 years, until Matt Nitzlich approached us... Matt was very patient and listened to all our unique needs. He spent hours figuring out the best solution, and the back office support was amazing all throughout! 3 months into our switch to Fidelity and we couldn't be happier. We now use Fidelity for all our agencies. Their custom online payment software is incredible!! They programmed a bridge to integrate directly with our in-house client management system, and it works amazing. It is a complete game changer!! I highly recommend Fidelity!!
Working with Fidelity / CardKnox is a dream considering the other company I was using. Daily reports emailed each night that are easy to read and daily deposits posted each day. I couldn't ask for more considering the customer service if I do by chance have a question.
From initial setup, and continuing with any issues that come up, everyone at Fidelity has super helpful and friendly. All issues were taken care of immediately and happily. Very Satisfied!
Fidelity comes highly recommended as it is a professional and easy to use system. They have fantastic customer service reps and outstanding service. I'm proud to give them a 5-star review.
Great product but above all incredible service! Mr Sendrowitz helped us reach our goal in no time! Thank you!
2/2/2022: adding to that review that again today Mr Sendrowitz got us our Api key in a blink! we are integrating fidelipay seamlessly on our website! thank you!
Using Fidelity is a great experience: Customer Service from my Agent Mr. Moshe Landau & Staff can't be beaten. one phone call does it all. They will not give up until everything is taken care of to the fullest extend, Best of all they will care about your money and fees to save you the most in their ability
My company has used Fidelity for years. They promptly respond and resolve any issues. Customer service is superb. Easy to use interface, quite straightforward.
We have been with them for a couple of years and it's always a pleasure dealing with them if a issue comes up i reach out to my direct contact Mendy Hus and it always gets resolved quick and efficient.
When I called, Etty helped me with exactly what I needed and was very pleasant to deal with! And she followed up with us very quickly.
Thank you fidelity for your amazing service and rates & Thanks to my agent Ari Baum for always being there for me whenever needed. You are a true friend. Thanks again.
Efficient and friendly resolution of my issue, thanks!
Have been a customer for over a year now. Their low fees and great customer support have helped our business grow. They have a great website that is easy to navigate and you can send customers a link to request payment by card. The site couldn't be easier to use.
Ari is a good guy, just raised our swipe limits so Amex puts us into a higher category for larger transactions. Also, he gives good sushi plates and holiday gifts. Fidelity is a professional company.
Fidelity has been a great benefit to our company.
Ari & Sarah are extremely knowledgeable and helpful whenever we have an issue or need updates!
Great system! Great customer service! The sales agent set me up smooth and quick. Customer service rep was fast and knowlegable, and the processing system is a pleasure.
Very professional and a highly talented company to work with. I'm so happy to have found Andy, who has made this easy for me and has understood my vision since the beginning. I'm satisfied with all the work.
Highly recommend them!!!
Customer service is very pro and very helpful , quick response and always find solutions, Ari is very responsive & always looking for solutions, he will always follow up .
Great company & great services
As I am sure most small business owners understand navigating the rules and regulations regarding CC processing can be daunting. I have found other companies to be really unresponsive to our needs. Larry at Cardknox was phenomenal and made sure all my issues were addressed immediately. I highly recommend there service!
The guys working there are really effecient, knowledgeable & great personalities a real pleasure to deal with
Would refer them to friends
Sara Feder is our rep and we couldn't be more happy! The service and response time is excellent, the fees are low, and the reliability of the system has been great for us. We rarely have any issues with the processing. Sara doesn't just respond to issues, she reaches out to us and says, how can i further help your company? Thanks for being there for us!
It has been absolutely wonderful being signed on with Fidelity! Their Staff is knowledgeable, helpful, professional and dependable. We're very happy we the services and the support they provide to their Customers.
I called with a problem I was having with disputes. The team at Fidelity, mostly Stephanie M., were so helpful and understanding. They went above and beyond to try to help me get answers and information on what to do. I would recommend this company 10x over! Best Customer Service I have seen in a LONG time!
Their Rep Berel Sasoon came in about 6 months ago & sold us on the Cardknox gateway & our billing which was a nightmare in the old system has been a breeze ever since
I'd also like to point out that their customer service has been extremely helpful & courteous when we had trouble reconciling & sent me documentation right away
If I could give 10 stars I would That's how happy we are
I would highly recommend Fidelity Payments fro your business. The set up process took me only 3 days to get approval. The gateway is well designed for different futures. Easy access, view daly reports and transection online, money will be deposited to your bank account next morning. I AM SO PAPPY.)))) Thanks )
I was struggling for a while to set up my company with proper systems.
I had a "Matt Nitzlich" whom I dealt with and within 2 days everything was taking care.
Thank you for making my life easier.
Breindy has been super easy to work with whenever we have had issues with our customer related payment problems. She has also provided processes and suggestions that will be beneficial to our company. I appreciate her promptness in responding to any concern.
We are very happy with fidelity processing our payments and the customer service from our sales rep victor sabagh and are forever grateful to victor for hooking us up with VRP for our point of sale system. Thank you!
Etty was extremely helpful. She patiently explained the process and took the time to fill me in on all the information i needed. Very professional and pleasant to work with.
Great rates and a personal service for all your needs !! no large call centers talking to robots or waiting days for someone to return your call , you have a mobile phone of your rep that answers 24/7 for any problems , thankfully not something I ever need to use but nice to know it exists.....
I have been using Fidelity payment Services now for a while, it has exceeded all my expectations, I have had several times different questions and after contacting their representative I found them to be excellent in quickly resolving any questions I had
Keep up the good work
Highly professional , easy to use system. They have fantastic customer service and a great support team. I'm happy to give them a 5-star review and to highly recommend them!
Kiki, Mindy and all the others in the team have been doing a phenomenal job in answering all my inquiries since day one and solving every problem I have. Truly splendid team and highly professional making sure my questions are always investigated and resolved!! Thanks a lot!!
There is no comparison from fidelity professionalism, service, and even rates which is the least important to me to my prior merchant provider. As I started to use the merchant services of Fidelity every financial transaction became a blissful experience. Next day funding, fraud protection, and consumer to vendor abuse have decreased unanimously.
My agent is closer than family to me, he will always be available for anything I need and issue encountered they are already aware of it before I even pick up the phone to them.
Customer service staff are the most knowledgeable customer service providers I have seen in the financial sector.
Fidelity is a fantastic payment processing company. Their customer service is superb. Every time I have an issue I just contact them and they resolve it immediately. They treat you very personally. Highly recommend.
Fidelity is a pleasure to deal with especially Ben Sadowsky. Every issue is resolved in a timely manner. Tech guys were very helpful as well. I highly recommend Fidelity.
Really happy with fidelity , our rep Mendy is always available and happy to help .
I had a complex issue, and it was resolved in one phone call, I spoke to 1 person, and the phone call took 4:32. Customer service cutting edge! Wow! Thanks Berish Rubin agent for referring me to such an amazing company!
I love working with Fidelity! Their expertise and professionalism are outstanding! It was especially great working with CS rep Breindy Hammerman! She address our unique needs with with patience and dedication!
Hi, I am glad to have the opportunity to share my thoughts with Fidelity.
Your Canadian rep Chaya Poltorak has been doing a phenomenal job. Her expertise and efficient work has helped us grow in our business. She is quick to reply and will never leave issues unsolved. 10 points to freeda! keep up your great work!!
I Have been with Fidelity for 8 years , 2 different companies and the whole team Is outstanding. They make sure your issues if any are resolved quickly and Ben Sadowsky is the best!
When i was upgrading my equipment to contactless, I was in the hands of Ari Sendrowitz. The entire procedure, switching banks, downloading digitally & doing paperwork was done professionally & flawlessly! I wish i had such competent employees working for me in my own business!
As an employee of Fidelity for 4 years I gained a first-hand knowledge of the commitment and dedication Fidelity offers to every customer service inquiry. However, in a sense, my knowledge was merely "academic" since I was "on the inside".
Having moved to become COO at Genesis University, a Fidelity client, I can now comment on the positive impact that Fidelity has on our business. Every customer service inquiry is handled with professionalism and expertise and we can rely on them to keep our business operations efficient.
The good qualities I noticed on the "inside" are recognizable from the "outside".
Fidelity is the way to go! The service we get there is unbeatable! Always available to help with any questions or issues, and its done gladly. Definitely recommend them!
I bought a business that used all Fidelity services. and I had to change basically everything from the business name to the bank account and I wanted to set up the POS system differently than the previous owner had it set up. so I had to have basic training cause I had no experience with their system. And I had a great experience with them they explained me everything from the basics of how it works to the way they are charging me (there is no hidden fees or anything like that they are very transparent) and then I had set up a backup service that they have. And all through that process I worked with "Breindy Hammerman" I had her phone extension and email address and she was a great help she answered emails in a matter of minutes always helpful.
Great working with them
I highly recommend using them!!
Breindy was a pleasure to deal with, she expertly and expediently navigated us through changing our processor, as well as other website payment portal issues, all with a top tier level of professionalism, courtesy, and expertise. Thanks!!
Very helpful with our questions.
Fidelity has by far the best customer service experience I have ever had. Mr Schiller and Mr Sasoon are top notch
Amazing Customer service! Always responds to our concerns and requests in a timely matter. A pleasure to work with! Would highly recommend! Thanks Reitzu and Mindy for your dedication!
Whenever I have a question regarding the usage in handling credit card transactions, I do not hesitate in calling Fidelity hot line. As a matter of fact, I look forward in calling them. I find the staff to be very knowledgeable, patient, courteous, and the willingness to take you by the hand until the questions are answered and the transaction is complete. As a matter of fact, the experience is so good, that you hate hanging up.
Keep it up, Fidelity!
Quick turn around, Efficient, easy to get started, fast setup, everything fast, experience is amazing, team very knowledgeable.
Matis Nitzlich would get a 10 star, beyond fantastic. Thank you fidelity for taking headache and confusion out of CC processing, Thank you Matis for delivering that to me.
Mordechai - Yeshiva Skver
Due to a charge-back, I had to deal with technical support from Fidelity Payment Services as an Merchant owner and, I can guarantee that I was extremely well attended. The agents, Etty Goldstein and Stephanie Mercedes, were quite courteous and proved to have enough knowledgeable over this matter, providing me all support necessary for the success of the dispute. I am very satisfied and recommend Fidelity Payment Services for any type of business that need a merchant account.
Setting up a payment system through Fidelity is a rather straight forward experience, straight and clear cut. The reason I gave it four stars is because it's an average, 5 stars for customer service where our accounts specialist went above and beyond on her interactions with me and how she evidently grappled with her own organization, 3 stars, where evidently some chaos reigns.
The account was opened really fast, the problem, confusion between Canadian and US businesses, taxation and business registration. Contrary to the US, in Canada businesses are more and arguably better regulated than in the US, hence less bankruptcies and when they come they're managed to have a controlled impact in society, yes we're that boring. We had to go through the whole process of untangling a series of confusing emails that started that our Corp was based in the US and that we were missing US registry papers and taxation papers when on every single document we appeared as a Canadian Corp registered under the CBCA, more bureaucratic but safer, you need to meet a lot more requirements though you're better protected and less prone to corruption and bad actors.
Once that was cleared out thanks to the excellent work of our account specialist, we were out in the clear and happy as can be.
My suggestion, to get personnelle with experience on Canadian business incorporations and that know that there is a marked difference between Canadian businesses and US businesses, yes we're slower and boring though we like to be cautious and feel safe, and that our investment will be able to go the long run with profitable products and services.
I'd like for you to recognise our account specialist because it was due to her diligence that everything was sorted out. We're happy now!
I am a business owner, and a software developer dealing tightly with other business owners.
Fidelity clients are always happy, period.
Staff and Software alike are:
Honest, Friendly, Professional, Robust, Reliable. the API is excellent.
Great customer service and extremely professional! We have been using them for many years and are extremely satisfied! Thank you again for your great service!
Great customer service and responsiveness! Ben Sadowsky is always on call when I need to have a problem resolved, or just with general questions. Highly recommended!
Great company, doing business with them for many years!
The best customer service I have ever experienced. People are answering the phone on call. If they do not have the immediate answer for you, instead of having to wait on the phone, they take your info and call you back shortly.
Thea have a lot of knowledge and are trying the best to resolve your problem Great and efficient.
Ely Chopp is an excellent member of the Fidelity Credit Card Servicing Center, he went out of his way to work with our Compliance Group VP to help him through the SRQ to get all of our sites PCI Compliant! He is a great asset to the department!. I have worked with Ely is so professional and informative that the has made the project of making sure our company is PCI Compliant easy, and helped all of our companies from day 1 with Cardknox. We are now 16 locations and growing and could not have done this without the help of David, Ely and all of the davidgroup & Cardknox team!. I am truly grateful for all their help and support! Thank you for a terrific work experience!
Fidelity technology is simple and easy
Or Great customer service.
Great agent.
Great company to deal with
Love fidelity Service
Fidelity has been excellent since day 1. We've been using their service since 2017. I just sign up with Talech POS system & Esti has been excellent very very patient with me to help me set my system. Mindy also has been a great help in any of my concerns. I will recommend Fidelity to anyone. Keep up the good work.
Fidelity is a great asset to our company! With prompt response time and great service, I recommend them strongly. Great price too!
Been great to work with!
We had a customer make a chargeback claim not once but twice. Etty from Fidelity helped us navigate both the claim and arbitration and won the case! Excellent service ! Thank you!
Levi kahn is the man to reach by Fidelity
He has major customer service skills
When I ever I needed something he was available 24/6 I would rate for Levi 10 Stars
Great customer service with quick responses every time. Ari has been extremely patient and efficient. We highly appreciate it and look forward to working with you all.
The best move our company made was switching to Fidelity - excellent rates and excellent customer service - whenever I contact Mendy or Arye for anything my concern is addressed immediately. They stop here and check on everything personally and that is something rare in customer service!
Excellent Customer Service!
Reitzu Friedman and Mindy Silver are very knowledgeable and a pleasure to speak to and work with. I would highly recommend Fidelity.
Highly recommend!
Thank you to Breindy, Chana Leah, and the whole team for making each interaction with Fidelity a smooth and enjoyable one! Keep it up!
When Yankel Cohen approached us upon purchasing our business, we had yet to imagine what great service we are in for! Switching to Fidelity was the luckiest move we've done! We're now enjoying PERSONAL service, with a fantastic agent at our side round-the-clock! Questions are always addressed with utmost professionalism and efficiency, and best of all... THE RATES ARE G"RATE"!! Thank you Fidelity Team and Yankel for putting the 'pleasure' into 'business'!!
Fidelity is the go to company, when it comes to setting you up, they have a amazing staff.
Kudos to Ruchie Schwartz, Great help and knowledge of all aspects in setup and training
We joined Fidelity about 2 years ago having used another provider for many years. The contrast is amazing. Fidelity is all about customer service and transparency. I highly recommend them.
I am very happy with their services. Whenever I call them I get the help on the spot very professional and everyone who answers the phone are extremely nice. I have a very good experience with and I highly recommend them
2
I worked with Blimy from Fidelity Payment Services and had an amazing experience. She was able to setup what we need for a new company.
I was also introduced to their new and amazing CardKnox payment gateway. Fidelity Payment Services is the way to go for all your merchant services hassle free and amazing support!
Our favorite company to deal with very professional and respond to our needs and very recommended to other companies , thanks Lazer
It's really a pleasure to do business with Fidelity, easy access to knowledgeable customer service reps and excellent follow through on all questions. Martin Walter is our agent and we couldn't be happier!
We have been dealing with Ari @ Fidelity Payment for years and he’s always a pleasure to deal with. We highly recommend Fidelity Payment for all your payment services needs. Ari's Service and devotion is just Amazing.
I recently dealt with Matt Nitzlich I was amazed with his quick response, knowledge and
support. I highly recommend him as your agent for processing.
I have been using Aron and Fidelity for a nice few years and had no issues always to the rescue with a smile! Amazing service
I am very happy with the service I am receiving from my sales rep Zev Stern.
Any issues he is always there to solve them and accommodate you to the best possible way.
Fidelity Payment Services are the best merchant provider i ever dealt with they are always up to date and bring you the latest technology available, knowledgeable staff and friendly service, they make you feel as you are their one and only customer. pleasure dealing with them!!
Whenever we need to call in, it is very evident they know their stuff, and we have very quick resolution to our issues!(even when it's our lack of proper procedure that causes the issue) Andy was very helpful on last call in, I would highly recommend.
Excellent Customer Service!
Reitzu Friedman is very knowledgeable and a pleasure to speak to and work with. I would highly recommend Fidelity.
We couldn't be more pleased with Fidelity Payment Services. We are going into our 3rd year utilizing Fidelity as the service behind our customer payment portal. Not only has Fidelity made it much easier for our customers to pay us, they have also help us internally to speed up our order processing, and our delivery of furniture while increasing our cash flow. Fidelity makes it so easy for us to collect payments electronically via ACH and CC, Gone is the day of mailed paper check, Fidelity is the company to partner with.
Telescope Casual Furniture is a family owned made in USA manufacturer and distributor of high quality outdoor furniture.
- Henry Vanderminden IV
President
Telescope Casual Furniture, Inc.
Telescope Casual.com
The Fidelity has very professional merchant and customer service. In addition they are caring, friendly and great team to deal with! Will recommend always!
Karina Pogrebetskyi– Congregation Shomrim Laboker
Fidelity Payments is a fantastic company with excellent service. Ari S. is very knowledgeable and helpful and always quick to respond to questions. I highly recommend them!
Excellent customer service. Got a call back within a few hours. Service rep walked me through the process step by step.
We had a lot of requirements in order to fit our unique banking needs, Joel & the fidelity team was incredible helpfull, patience & persistence like no other financial organization we've ever dealt with, Thank you Joel & the while Fidelity family
I'm a customer by fidelity now for over 10 years, no one beats them, super customer service, customer satisfaction is at the highest level.
Ari Sendrowitz its a pleasure dealing with you!
Etty Goldstein and ALL of her colleagues are the type of MSP that I would want to handle my business if I were a merchant...she (and they) manage their accounts with courtesy, professionalism and a thoroughness that proves, time and time again, the reason(s) for choosing she and her colleagues to monitor any merchant accounts...
We have been dealing with Mendy for a while now and he’s always a pleasure to deal with. We highly recommend Mendy Hus for all your payment services needs.
Great customer service. They are all very attentive, response is swift and on point. I just like them!
The best customer service I have ever experienced. People are answering the phone on call. If they do not have the immediate answer for you, instead of having to wait on the phone, they take your info and call you back shortly.
Great and efficient.
Mrs. Hammerman went the extra mile being so nice and responsive, helpful and supportive in working on our particular processing issues, approaching the necessary teams and accommodating as much as possible.
Matis Nitzlich is a role model in customer service
Walking me through the entire process
I Would definitely recommend fidelity for all buissnes owners.
Fidelity has some of the BEST customer service reps that I've ever dealt with. Always friendly and always helpful in a professional manner. I highly recommend.
Great merchant credit card processing service. They always answer called and address every issue in a very short time. Malky L. is my sales rep and she's doing a great job.
@ettyG outstanding customer service. rapid, done right on the first try. went above and beyond to accommodate an urgent request. highly recommended. thank you @ettyG @fidelity
Eli does a great job, every time we call they answer and solve the problem right away. Amazing company and Amazing employees
Fidelity Payment Services have been amazing! We use them for multiple accounts for Credit cards, check services and payment portals. They work hard to figure out all the complicated details of our accounts and have provided us with excellent service!!
Special thanks to Breindy Hammerman who handles all the big and small details in a friendly, professional and efficient manner!!
5 STARS!!
We've been working with Benjamin Sadowsky for over 8 years and his service to firm is Excellence! You will be impressed.
Mr. Schiller is always there to answer any of my questions, especially after work hours. I know we can always count on him and on Fidelity to help our school run smoothlty.
great costumer service! quick response, nice friendly explanations. they followed up on my issue if we got it solved. when the issue was not theirs they clearly referred me to the correct people to call. defiantly would recommend fidelity! :)
Amazing Company and Service. Reps were quick to resolve any issues that arose with transactions in a very speedy way.
Ben Sadowsky is great to work with! He is very knowledgeable. He resolved our issue very quickly and efficiently.
Fidelity has been a huge help to us. I recommend them to others every day. It’s crazy how we ever worked without their help.
I am very pleased with the service I receive from Fidelity...!
Service A1!!!!!!!!!!!!!!!! reach out to Ari Baum; he is always available to answer my calls and emails, everything gets resolved quickly and efficiently.
We have been with them for over a year now and we are very happy with their service, they have an outstanding customer service team and they always follow up on inquires in a timely fashion with correct information.
Reitzu Friedman was extremely helpful when a serious issue occurred. She had it resolved in under a day when it seemed very unlikely!
Fidelity is the wat to go!
My experience with Fidelity is beyond great! Mendel Moskowitz, my agent of choice, handles all our needs so quick, responsible, efficient, with heart and devotion - bringing results beyond my wildest expectations!
I highly recommend Fidelity to anyone in need of profit...
We are with Fidelity for over 10 years and are very satisfied with their product, service and pricing!
The service is excellent. Ari S. is a pleasure to deal with. Always gets right back to me with any questions or concerns. If only I could give more than 5 stars......
After searching for a hassle free payment service for a while we found the real deal “Fidelity” these guys got us up and running in no time with professionalism and experience at its best. K Gold.
Great company! Very efficient, helpful and knowledgeable.
Great service had minor problem they logged in and got it resolved within few minutes
Thank you mendy
Thank you Kiki
For setting up my account
Yossi see view optical
Great customer service, very responsive, always there for us. No matter how big or small our tasks are, they work with us, follow through, and support at every point of the process. Thank you.
wow the experience we have with fidelity in amazing the customer service and technical departments are unbelievably helpful!! it feels as if im the only customer!!!!
keep it up!!!
One of our staff members who is in charge of processing credit card payments has been out on vacation, and the owner himself personally dropped what he was doing to run through all of my credit card payments and arranged for me to have a whole training session so that I could take care of these by myself without his intervention the next time. A total FIVE star experience!!!
5 star fantastic service! Would definitely recommend this place! Excellent customer service and quick responses from agent! Had an issue with integration and was resolved within a day!
After I had bad experiences with other merchant process companies, I was referred by a good friend to Fidelity Payments. I can happily say it was the right decision to make.
My rep, Shlomo Meirov, is extremely helpful and friendly.
Everyone I've dealt with at Fidelity has been a pleasure to deal with.
I highly recommend them to all my business colleagues.
Awesome company!!! Love to talk to them even when I don't have questions their knowledge is beyond my imagination, A very professional team and they will help with any payment related questions, Give them a call you won't regret it.
Great company with amazing service - anything that I needed was met with a "we can do it" attitude!
i have signed up with this company over 2 years, after using several other companies, and I must say this is the first time i saw a company having there promises kept! you guys are simply the best! highly recommended!!
I am highly satisfied with Fidelity's services.Their staff is knowledgeable,professional and always available!Thank you Breindy Hammerman for your devotion and constant support.I am not familiar with anyone possessing such a combo of knowledge,patience and always-ready-to-please attitude but you...
Fidelity Payment Services combines professionalism and efficiency. We are extremely grateful to one of their most informed and helpful agents for her constant guidance and assistance. It's always a pleasure working with her.
I was reluctant to change my credit card processing company because my 2 previous experiences were less than smooth. I figured that they (credit card processing companies) are all the same: sub-par. And in my experience the process of switching over was painful: it took a long time and included many calls/ emails.
I couldn’t believe how fast and easy it was to switch to Fidelity.
Your interface is very intuitive and easy to use. I got a batch report next morning, which I never got from my previous providers. And your technical support is fast and on the ball. I wish that I would have switched to you sooner.
What a excellent team at Fidelity!
Awesome response time and efficient work.
Thank you very much for your excellent customer service to Mindy, Freeda and Reitzu.
Fidelity is always on top of there accounts, making sure that u are up to date with the newest technology, customer service is really quick and knowledgeable, I will recommend this company to others.
Adam Sanders Law Office 445 Central Ave Office 327 Cedarhurst NY 11516.
Shayna and her team are amazing. Polite, Efficient, focused on helping the merchants and always following up to make sure that important financial matters are resolved. Five Stars!
I have been dealing with fidelity payment services for roughly 6 months now. I have to say they do exceptional work and they are always there to help. I would highly recommend them to anyone!
Joel seidenfeld That is amazing! He has friendly reliable service and click on responding! His personal integrity is something we cherish! He is the best!
One thing I can tell you... FIDELITY IS THE 'BEST'...... 'Best' customer service. 'Best' pricing. 'Best' technology. And our rep Chaim Kraus is the 'Best' agent I ever met...
Keep it up..
If you need anything, just ask for Esti, she is the absolute best!
Amazing service!
Thank you Esti!
Fidelity Payment has been my processor for over 2 years now, after switching between many processors, I can finally say I have found the right one, besides truly saving me, it’s the service that sets them apart and the knowledge they have invested in the agents, who are gurus in this industry, I must also mention the technology they have implemented in my business, has truly blown me away. I would definitely recommend Fidelity Payment Services
By choosing Fidelity as your merchant provider, not only do you get advanced and innovative solutions, but you can always count on professional and individual customer service.
The reps are knowledgeable and caring!
A pleasure to deal with FIDELITY, It never takes more than 1 minute for a representative to pick up the phone, and they are all well acknowledged with all information you will need.
Highly Recommended...!
extremely helpful and friendly service. Fidelity is a great company to work with. highly recommended. thanks Breindy!
Outstanding customer service, Ari Baum is always available for any questions or concerns, they are highly recommended!
Getting ready to use Fidelity and if company is as good as Yossi and Abe are I won't have any problems. Looking forward to getting up and running. Thanks Yossi and Abe.
Amazing customer service. Personable and knowledgeable representatives who assist you with full enthusiasm!
I've been with fidelity for a few years already and their customer service is great. Mindy is always very helpful. Definitely recommend them to others.
Fidelity payment service makes everything easier. They answer right away with any answer to any question. Love them
Chanie Weber helped me work out the problem I was having and facilitated the solution. She patiently guided me through the process and helped me to successfully come to a resolution.
It’s a great pleasure to deal with Ari.He takes business very serious you feel you have a personal relationship with him when it comes to any issue
Our rep, Breindy Hammerman, has been very helpful. She addressed all our needs efficiently and professionally. We expect to have a spectacular event and raise more money for our school through Fidelity's payment platforms.
Our rep, Michael Schiller was very helpful and productive in setting us up and is always there for us.
Fidelity has great service with very low rates. our salesman J. Gancfried in particular is very attentive to our needs and always on call. Allure Box & Display.
Quick and helpful! Exactly what we needed for our nonprofit. Worked with us on rates and always available to answer questions and sort out misunderstandings. We should have switched sooner!
5 Stars for Matt Nitzlich ! I've never encountered such a devoted agent, we've just finished setting up a self service station through Cardknox Matt was always available every day at any time, with Matt it's a smooth ride . KEEP IT UP!
Amazing customer service. Could not be happier. I would definitely recommend to anyone that needs processing.
Would definitely recommend Fidelity Payment Services for your credit card processing needs. They have awesome service, their reps are wonderful. All my issues got resolved quickly and efficiently.
So happy we are with them, every time we have a question or need help, Ian always there, it"s nice to know there is always someone to help us. It has been almost 4 years and they have never let us down.
I had an outstanding experience - my Verosa plugin kept on giving me an error message, So I called my rep Mendy Huss and immediately he replied with exact instructions how to to solve this issue - Fidelity handled the issue with such expertise and solved it within minutes !!
I would definitely recommended Fidelity to anyone
I am writing on behalf of Ez Rental a car rental with over 6 locations in the Tri state area. We just switched over to Fidelity after having a very bad experience with a different Merchant Services. We have only great things to say at them. I deal personally with Perl as well as with Yoel Sterngold they are great people to have at our side !!! Even when we have after hour issues from our end I get immediate response,help and problem solved promptly.
We are using Card knox site through fidelity and love that site , very easy to use with many great features.All reports that we do through them are awesome
THANK YOU FIDELITY FOR MAKING OUR BUSINESS RUN PROPERLY
We commend employee Henny Cohen for her excellent help and service always!
Any issue or concern ,was always resolved in a professional, pleasant and prompt manner, by the staff handling our account. Making it a pleasure to work with your company.
There is no words to describe how this company and their agents give themselves over for other companies when I first started no one came to me it was this one person name is Mendy he approached me since that day we are besties and he's doing a great and amazing job I would only recommend going to him after all he's the best he is the best after me 🤫☺
I’m very pleased with my experience at Fidelity Payment Services. Customer service is very attentive and my rep, Ben Sadowsky, always looks out for my best interest.
New customer and they have been great, really helpful.
Working with Mendy Hus and Chana Singer made the transition to our new Card Knox system seamless. Chana did a wonderful job training new users with ease and ensured clear understanding of system processes.
ari baum is the guy to go
1.) Fast service
2.) Best rates
3.) honest
4.) always available
5.) calm and collective and fast problem solver
My experience with the service at Fidelity has been excellent! They are responsive and professional.
Our business has been using Fidelity Payment Services for almost 4 years and have found them to be a great credit processing service.Excellent Service Very Friendly & Very knowledgeable
All I can say about is Fidelity Payments services is that they are one awesome company. Emailed them or called them minutes later they would reply and the problem was resolved. I totally recommend them. Also there payments when processed automatically are posted .
I totally recommend them.
It was a pleasure to work with these professional that helped me . They were friendly, efficient, very professional and most important respectful.l. I would recommend Fidelity Payment Service very strongly.
Michael Schiller is top notch. Always available & willing to help, would recommend him to everyone.
They have a great team of helpful people that won't stop looking for better ways to serve you.
Everyone who works at Fidelity is a Consummate Professional. I got excellent guidance for what I needed and am very pleased with the services provided. Would recommend to anyone asking!
Great Service, Been a customer for about 2 years. Very Happy.
the staff at Fidelity are super capable and very helpful I highly recommend their services they worked really hard to get my account and are always around to help
The Canadian Fidelity team is awesome with exemplary Customer Service and quick support.
Fidelity has great service cardknox is a great technology, our agent Ari Baum is always here for us!!
Excellent customer service!
I'm amazed by the professionalism and dedication of the staff.
Thank You Freeda Weiss, Account Support Specialist for your exceptional support!
Great organization. Prompt in their response and their payment portal with CardKnox is intuitive and easy to use.
The service and pricing is phenomenal. Mendy Hus is the best rep I have ever worked with!
Excellent customer service. Responds within the hour with clear and easy support.
What a great company, they will go out of their way even after hours to make sure your business is running smoothly.
Highly recommended.
Best service ever !!! Would prefer everybody to use fidelity payment services. Never had an issue... thanx again for your best service
Seeking Payment Services?
Just go for the Cardknox/Fidelity team!!! They've got it all!!!!
Thanks to all those Customer Service Reps that help us step by step!!!!
Gitty Lebowitz, Baily Landau, Esther Klugman, Ruchie Schwartz.... The list goes on and on... JUST KEEP IT UP!!!!!!!!!!!
I always get immediate, patient, and knowledgeable help whenever I have needed it. Much appreciated.
Really loved this place. It is well managed and everyone is extremely polite and helpful. Definitely deserves five stars and I would definitely recommend to a friend or family member.
Fidelity has great customer service! Our personal sales agent, Avi Rogoff is always just a phone call away.
ely is the most frendly customer service always ready to help goes beyond his way to satisfy you
Michael is very helpful and always available. Its great to have such great customer service to rely on !
Thanks for all your help !
I have been with them for a few years now after being with a few other companies and there is no comparison. Excellent customer service and whenever i need anything or have a minor issue, they are quick to resolve it
I give them a 5 star rating . Matt Nitzlich is the best agent , he goes above and beyond, always available for me.
I've been using Fidelity for a few years, and have had a wonderful experience with them.
Highly recommended, especially Etty Goldstein.
Excellent customer service. Quick response time each time. Helpful, friendly and professional.
Ely Chopp is awesome to work with and gets things done ASAP
I have dealt with other processors. It was a smooth transition and I have Never had such fantastic service, and rates. I definitely recommend them. Keep it up guys!!!!
Great service, it's a pleasurer to deal with them, they're always here for you.
Thank You Fidelity!
The customer service was both pleasant and extremely efficient. It was truly a painless and seamless process of my needs being met in a very timely manner
Michael was a pleasurer to deal with had me up and running in no time, would highly recommend working with him.
We been with Fidelity Payment Services for over 5 years now for our payment processing. The Fidelity team and customer support is the best. Top service!!
Fidelity is the best company in the world! Highly recommend. Our agent Mendel Moskowitz is always going out of his way to help us out.
Great service. I had a problem (my own fault) and customer support was super quick and helpful in fixing the issue.
Ari Sendrowitz is a pleasure to work with at Fidelity . As for his help by name and you will be delighted .
Thank you
Mark
November that has just past my business account was compromised. Their customer service department went above and beyond like i have never seen before. I want to extend an extra thank you to Ian and Reitzu for all their help in getting my funds back. Thank you for everything!!!
Great service! Knowledgeable, quick, responsible tech support. Highly recommend this company to anyone.
A pleasure to deal with FIDELITY.
Amazing customer service!
Very professional, tolerant and dedicated team.
Thank you Esti Wieder And Mindy Silver for your outstanding support.
A pleasure to deal with is an UNDERSTATEMENT! Professional, Great Rates, Quick Responses and ALWAYS there for us when needed! Would totally recommend them!!
Wouldn't use anyone else!!!!!!!!!!!!
Fantastic service!
Amazing, Proffessional, and Timely customer service.
I sent an email with an inquiry, and got a thorough, researched reply within minutes.
Fidelity has always the right team on board to make processing as simple as possible especially Ms Marcus that was able to take my account to the fullest satisfaction together with Mr. Berish Rubin and Mendel Moskowitz
THANK YOU ALL!!!
Gitty was excellent!! I was getting very frustrated and she was very clear and helpful. She guided me through a difficult few days.
Great Service they answer the phone right away and Freeda followed up with you to make sure everything was good and resolved. I strongly Recommend
Working with Fidelity is a most positive experience. Most importantly, their staff has always been receptive and helpful
One of our best vendors in terms of response time, problem solving mentality and efficiency. Always ready to help. Great team.
Great trouble shooting service.
Amazing customer service!
Very professional, tolerant and dedicated team.
Thank you Mindy Silver for your outstanding support!
Great communication, anything gets done same day. Rapid responses - totally competent people!
Both Ari and Sarah are helpful!
Great Customer Service, On-time quick Response, getting things done immediate, great fees, would highly recommend fidelity and the staff of m landau in monsey ny, keep up the good work
We have been working with you for quite a while and we had a fantastic experience with!!
Thank You, Ely Chopp for assisting us through out the years.
Best Credit card processor. Friendly customer service and a great merchant portal. Taking credit card processing to a new level.
This company is run very professional and great service I wish them well for the future
Thank you for the quick response to my request. I got all the information I needed to proceed with payments that needed to be processed.
The customer service team is the best!
Excellent customer support and a very friendly staff, thay have the best technology, we are very happy clients of Fidelity Payment Services
Amazing service! Tailored solutions to complex issues, all with a smile. Highly recommended.
Ari From Fidelity Gave Us the Best Service
Professional and Friendly
Quick n Safe Funding
It’s a Pleasure Dealing Him
Aron Baum is the best agent ever, very knowledgeable and best service ever .. I would highly recommend them..
Great team! I am very happy with the customer service and I appreciate the personalized attention given to every consumer.
I really recommend this company for your processing needs. They are trustworthy with no 'hidden fees'
The Customer service at Fidelity is 2nd to none. Our service representative Haim Soop as well as Reitzu in the office are always available to assist us in all technical matters.
Reliability is #1 on my list when it comes to service contractors. Fidelity fills this requirement to the T, and adds to this by following thru with immediate response to any of my concerns.
Ari- the best customer service operator to talk to hand downs, gets things done on time. Honestly the best guy here at Fidelity.
Fidelity Payments is fantastic for processing credit card payments in general; but for charitable organizations it is unsurpassed. It provides the absolute lowest fee structure. Anytime service is needed they are right there for us. Keep it up.
Fidelity Canadian Team is Awesome! They go above and beyond to help their customers. Way to go Mindy Silver!
Their customer support is better than any other company I have ever dealt with
Very satisfied with their platform, and their customer service is always happy and ready to help and answer any questions. Would recommend highly.
Melich was there every step of the way for any and all of our needs. Fidelity was easy to work with and was always there with a solution.
Fidelity is a wonderful program. The expertise of those running Fidelity is impeccable. I highly recommend this service to all!
I am very pleased with their overall service even more so when you need individual help and they walk you through the process until you are satisfied
Amazing doing business with isamar rosenbaum! Great customer service
They are the best. They take care of everything I need super quick, even when I’m the one messes up
Joel is the best service rep, never misses a call, and always have the right solution to keep business flowing.
Ari Baum is a true agent.
He will do anything to keep his clients happy.
It was a pleasure dealing with the staff at Fidelity Payment service. Their service is phenomenal! Thanks Yides!
We've been using fidelity for the last couple of years and have been highly impressed with the level of customer service! Extremely competitive pricing! Highly recommended!
Very reliable and dedicated sales reps and officers
keep up your great work!
Highly recommend!
Especially dealing with Matis Nitzlich giving five star knowledgeable service
they will go the extra mile to make sure you are completely satisfied its a pleasure to work with them
Fidelity has great staff and great customer service!!! I would recommend to all!
Fidelity payment have the best customer service! Their pricing is very reasonable and their agents are extremely knowledgeable! Highly recommended.
If everyone offered the same customer service as you guys, the world would be a much better place. Highly recommended!
I am dealing with Fidelity Payment Services for number of years. Service reps are always prompt, very attentive and knowledgeable. Two thumbs up!!!
The Canadian Fidelity team is amazing! Thank you Freeda for your support!
Outstanding customer service! Your customer service team was so knowledgeable, dedicated and patient. pleasure dealing with them.
Great customer service!! The team at Fidelity is very knowledgeable, efficient and always ready to help!
Great customer service!
Henny Cohen was really helpful!
We know Michael Schiller is there for us, both in efficiency of service, and pricing. Thank You
Top rated customer service! Freeda is enormously knowledgeable and helpful with any issue that crops up. I would highly recommend Fidelity.
Wonderful customer service. Always ready to help with any issue we may have.
Fidelity is a wonderful team!!!!! The expertise of those running Fidelity is impeccable. Thank you to your amazing customer service!!!
spoke with a representative Ari and had a wonderful experience with him
He was knowledgeable , patient and pleasant to speak to
Mr. Huss does the most fantastic job possible.
Chana Singer is also one of a kind.
Great service! Knowledgeable, quick, responsible tech support. Highly recommend this company to anyone.
Very pleasant staff to work with and they respond in a timely manner. Both Ian and Esti have been super helpful and proficient.
I was having trouble signing in to the Fidelity Compliance Report. The Fidelity Attendant was so very helpful, going above and beyond what I expected. Thank You.
Fidelity team in Montreal is a pleasure to work with. Very professional, patient and committed to customer satisfaction!
Fidelity Payment Services is a Financial institution in Brooklyn, New York. It’s a great place and really had a good experience there. Very much recommend.
Mendy Hus @ Fidelity is an awesome on hands agent. it's a pleasure dealing with him here at Exquisite Gowns.
Excellent responsive customer service. Very knowledgeable and hands-on with taking care of the needs of their clients!
Fidelity has outstanding customer service. I am continually impressed with the quick response time and eagerness to help.
Knowledgeable fast and efficient
Great Great Service!!! called in after hours and they were extremely helpful!! would definitely recommend to everyone!
Very trustful and good company , they know everything about the services , we highly recommended them for your company
Really appreciate the service and commitment of Fidelity Payment Services
They truly care about our bottom line, are always available and are happy to help.
Ask for cardknox go, its amazing!!!
Great rates, beautiful online portal, quick setup, no monthly fees and much more!!
Thank you
Your company is always a pleasure to work with. Your agent Esther solved our issue efficiently and courteously.ThankYou!
Great team! I am very happy with the excellent service. I appreciate the personalized attention. Freeda the way to go.
Great customer service, resolved an issue within minutes, and received a new part less the 24 hours,