Reviews of TruStone Financial Credit Union. (Bank) in Minneapolis (Minnesota).

TruStone Financial Credit Union

94 Reviews

42 Comments

Bank

Credit union

2535 27th Ave S, Minneapolis, MN 55406, United States

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Description

Information of TruStone Financial Credit Union, Bank in Minneapolis (Minnesota)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of TruStone Financial Credit Union

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Reviews of TruStone Financial Credit Union

samson benti

If you want to be treated with respect you deserve as a member and or as a customer the only bank who could do it and consistently deliver great service! Trustone financial is in my best opinion of working with them for the past three years! Never once I felt I was not personally taken care of thank you so much for being in the SeWard neighborhood And help the small businesses as well as individuals with the much-needed banking service that is personal as well as professional!

Megan H

I have been at a member at US federal credit union which then turned into fire fly which has now turned into true stone financial. Every time there's a turnover it's worse. I used to be able to do my banking by 7 AM but I guess nothings available at Truestone until 9 AM. I waited in the parking lot, then decided to go to their drive-through which they opened five minutes late. I think it's odd that the drive-through has the same hours as the lobby, previously the drive-through was always open an hour or two before and after the lobby hours. Anyway upon getting my money back they gave me the biggest bills they had available i.e. hundreds and when I asked for smaller bills they said they didn't have any available. So I had to go to the lobby waiting in line for 15 minutes again to get smaller bills. It's like they don't know how to run a business. Even though I've been going to the same location for over two decades I'm thinking about changing. Bank hours that run the same is normal business hours don't work for me. And some of us don't like walking around with 50s and $100 bills, not to mention when they took over the financial institute they shut it down for four days making funds unavailable and not notifying bank members that they were doing this. We were notified that was turning into Truestone but not that our funds would not be available for four days! They seem dodgy! After seven months I've been very happy with The Truestone Location in Highland Park. Did not like the transition but they've made up for it since. Great customer service at this precise location. However south Minneapolis forget about it.

Mark Arm

Firefly changed my life in many ways since I'd started banking here. I've been able to buy a new car everybody is super helpful around here, and like I said it's changed my life their help has changed it in many ways for the better. Thank you very much Firefly and that's it. Fatima has been the most help to me . I'm so glad that she still Minneapolis and that branch is still open .

Tom dePetra

After a 40 year relationship with Firefly and predecessor credit unions, we are considering moving our business elsewhere. Initially, the processing of our 2nd mortgage loan was sloppy and communication was very unacceptable. The people are very cordial, but that doesn't make up for the poor communication involving multiple people at the CU, especially given the many weeks we gave them to process everything. But the latest issue is an error Firefly made with a bill pay to another financial institution where an auto loan had been paid off about three months earlier and our recent payment to the same financial institution on a Visa card was applied to the old (paid-off) loan. The Firefly customer service representative has kept insisting that it was our error after we deleted the old account months ago. She is insisting that we deleted the old bill pay account yesterday. The logic of the customer service rep is all wrong, because even if we had not deleted the old accounts, why would we have asked them to pay on an account that is paid off. The rep said she would try to make us happy by crediting to our account the $67 in late fees/interest charged by the credit card company. We will see, and that will make the decision on whether we sever our deposit accounts after 40 years. I will update my review accordingly. UPDATE: The credit union followed up on the commitment it had made, providing a credit against our charges as well as a letter for us to send to the other financial institution. They were proactive and in the end, did the right thing. I have changed my rating from 1 star to 3.

Jenny Kedward

My husband and I just joined Firefly a month ago. So far so good. They've helped up transition our credit and accounts from two different banks. I go to the bank weekly so I appreciate getting in and out quickly. Although there have been some long lines, the tellers are courteous.

Daniel Briggs

I have been Banking with firefly for over twenty years. Staff have been courteous and knowledgeable for all my needs. The branch has made changes over the years but the overall atmosphere for the customers needs has stayed intact. Looking forward to the next twenty plus years.

Courtney Bode

I always have a great experience when I come to this branch and the customer service is fantastic. I love working with the branch manager, Fatima, she always takes great care of me and I know I can trust her to help me with my banking and lending needs. Highly recommend!

Cindy Ward-Thompson

My mortgage is with Firefly as are my savings and checking. I have been with a number of banks and credit unions in my life and Firefly is the best. The people working there are kind, helpful and really know what they’re doing.

Isabelle El Khoudri

This CU provided outsanding cs everytime I needed them or visited. Their bankers were knowledgable and resourceful for all my baking needs. Hope the new merger won't kill the nature and core values of this institution. (4/5 just to keep the door open for improvement bcse it's necessary otherwise I have nothing to complain about).

Jim Crants

We've been banking with Firefly for 11 years (they were U.S. Federal when we started), working through the 27th Ave S branch in Minneapolis. They've always been very professional and courteous. We refinanced our mortgage with them a couple years ago and got a very good rate. We're buying a car now, and we've been pre-approved for a 36-month loan from Firefly at a good interest rate. For both loans, and for establishing our accounts, we've found the process clear and easy. Getting pre-approval for the car loan is the only part of car shopping that's gone just the way I thought it should, really.

Kevin Madison

I had very good experience with the south Minneapolis branch. I was in a tough situation and the bank manager really came through for me. Thanks again Fatima. I highly recommend this credit union.

Bill Geiger

I started out with the Northliner Credit Union back in 66' when I got a small loan for my Airline Ramp uniforms . I saw them change hands and become the US FEDERAL CREDIT union . Today they are the Firefly Credit union . Dealing with these folks over the years has only Strengthen my belief that " GOOD PEOPLE HELPING GOOD PEOPLE " is still very much alive here . I have relied on them for advice , car loans and investments and I will continue to actively use them .

Jake Campbell

I financed my car here. I was referred to Kemal Durgutovic, who did a fantastic job. The whole process went smoothly and quickly. I will be sending my friends and family his way. Would recommend for any financing needs.

Lynita Sailor

I've been banking here for over 10 years and they have been very good with all my banking needs also very helpful, they helped me with a difficult situation. Over the 10 years I've only had one incident which made me very angry..

Maxine Moore

I have been a member since 1980. Over 40 years we have co-owned my cars and homes. I am very pleased with all of my transactions.

Erik Nelson

Switched here from Wells Fargo and do not regret it. I disagree with the negative reviews. Have always had very good customer service and experiences.

Kou Vue

If I can give more then 5 stars I would. This place is Super helpful and customer service is A+. I'm a happy customer and was helped by Banker (Simona) she's awesome.

Heidi Vardeman

I love this bank. They are helpful and knowledgeable. The rates -- including the completely free checking account with no minimum balance -- are great.