Reviews of Bellwether Community Credit Union. (Bank) in Manchester (New Hampshire).

Bellwether Community Credit Union

81 Reviews

36 Comments

Bank

Credit union

425 Hooksett Rd, Manchester, NH 03104, United States

Go to all the reviews

Description Map Opening Hours Reviews Contact Photos

Description

Information of Bellwether Community Credit Union, Bank in Manchester (New Hampshire)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place does not have the best rate, this doesn’t mean they have a bad service or don’t treat the customers fine. Take into account that usually people only give reviews when they are angry, and not when they are happy.

Map

Open hours of Bellwether Community Credit Union

Sunday

Closed

Monday

8:30 am–5 pm

Tuesday

8:30 am–5 pm

Wednesday

8:30 am–5 pm

Thursday

8:30 am–6 pm

Friday

8:30 am–5 pm

Saturday

9 am–12 pm

Popular times

Sunday

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Monday

8
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Tuesday

8
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Wednesday

8
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Thursday

8
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Friday

9
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Reviews of Bellwether Community Credit Union

Mike Landers

From the start they just failed to inform me on the process and procedure of anything to do with the HELOC I was doing. My advice is ask them a ton of questions. Don't just take for granted the loan officer knows what they're doing just because they have a NMLS number. To their credit when management found out about this they were very proactive but even then there was still things that weren't explained thoroughly or even at all. I've been with this bank a long time, I've have had an auto loan and do my regular banking with them, so it really pains me to give them this subpar review.

Shawn Serfass

BCCU carries 4 of my accounts. The service receive and professionalism you receive are steps above any other financial institution I have used.

Robert Doherty

Very helpful mortgage dept. Having two mortgages from Bell Weather it's always a pleasure working with Heather Economides both times. Is always available for any questions or concerns from start to finish. Highly recommended. I even had my son reach out to her. As a first time home buyer she has made it very smooth for him.

Ann devore

I got a loan from Bellwether credit union a few years ago and they are the absolute best! I have had really good and friendly people and service. They don't rip you off like some that I know! I have called them with questions and or concerns and they always had the answers. If I ever need a loan again I'll be going back to them!

C B

Update: The Bank manager Erica reached out to me and asked me to elaborate on what happened. Unlike the individuals who were working the floor that day, she exemplified the professionalism bank employees USED to embody. I had changed banks for my credit card services and direct deposit but I think I’m going to give this bank one more shot. I changed the rating from 1 star to 4 stars. My feelings about the staff hasn’t changed. Maybe Erica needs to clean house and start from scratch. It’s clear by past reviews an overhaul of the staff would be a welcomed change! Original review: They smile and have conversations among each other like the best of friends but get monotone and cold when it’s a customer that doesn’t look like them… Then again the banking industry has NEVER been a beacon of diversity or inclusion. 👍🏿

Paul Nolin

I had a problem with my check account having a double payment for a purchase I made, I contacted Bellwether about my problem, they were very helpful in explaining how some business take out a security withdrawal as well with the purchase amount and than remove the security withdrawal once they receive the original payment, my experience with Bellwether community Credit Union has always been a good one, I find them to be very friendly, helpful and very professional. I highly recommend them for your banking..I would like to personally say thank you to each and every one of them.

T Bailey

Pauline at Bellwether Community Credit Union did a thorough and excellent job of researching the problem with a transfer payment that was not processed and returned. She put excellent notes in the system to document the failure and gave me her direct line for follow-up on the reprocessing of this transfer payment which is in the works. Bellwether Customer Service has been excellent not only in handling this current problem but in handling and resolving fraudulent charges to my account in past situations. They have always been top notch in correcting issues and getting everything resolved quickly. My complements to a well run and friendly customer service organization!!

Killer Esthetic

I'm so glad I transferred to this bank a few years ago! Their rates are top! But my favorite thing is the easy online banking!! The service team is unbelievable helpful and friendly in person and on line too!! Sometimes I skip the ATM just to say hi to everyone and my dog even gets treats :)

June Rojas Tumblin

I have been a very satisfied customer of Bellwether Community Credit Union of Manchester, NH, for many years. In the past few days, BCCU's customer service (and, specifically, Ms. Andrea Ireland) went above and beyond their regular excellent service by assisting me with a credit card complication. Ms. Ireland worked patiently, tirelessly and kindly with me to rectify the matter. All turned out well, and I wanted to share my gratitude and express how wonderful it was to work with Bellwether Community Credit Union and one of its most valuable employees. Thank you, Andrea, and BCCU.

Carol Meharg

Reading some of these negative posts compelled me to write a review. I have been with BCCU since 1997 when they were Impco CC with three employees. Lynda is the best! She helped with with an issue with the credit bureau which entailed a lot of research on her part; but, she got it done, and with a smile :) I've had car, refinance, and most recently, a home equity loan. I can honestly say I've never had a problem. Every time I go into any of the locations, I'm always greeted with a smile and hello and I am always given great customer service. Just recently I have converted my husband to a BCCU member and got rid of his "fee happy big bank" and he couldn't be happier. I have recommended BCCU to a number of friends. I love the mobile app. It allows me to deposit checks, pay my bills, and transfer money all with a couple of clicks. It's amazing and so is BCCU!

Jen Mercer

I've been with BCCU since 1996 (it was Telephone Credit Union back then) and have mostly had positive experiences. They have the lowest rates around and no fees. I had a problem a few months ago (due to the new mobile deposit) that Gayle helped me rectify after a few attempts. Everyone was very pleasant and helpful even as I expressed my frustration. Thank you!

Tasha Adams

5 Stars for Gayle at the BCCU in Manchester NH. I had been communicating with her through BCCU's online service regarding refinancing my car with another institution. I needed to find out the payoff amount so I had sent over a secured e-mail requesting the information needed. Today I find out that the payoff amount was incorrect (by a small amount) however I had already finalized my loan with the other institution and reassured them that I followed proper steps. I am not sure who I spoke to originally this AM but she advised me that although there was a mistake it still was interest that was owed to them but the person who made the error (Gayle) was going to speak with a manager to see if she could get it resolved. At first I was a little disappointed because by the sounds of the first person I talked to I thought I was going to have to come up with the difference in which I thought was poor customer service. To my Surprise Gayle personally called me to apologize for the error and let me know that she got it worked out with the manager and everything was all set. I just wanted to take a min it to shout out and recognize an employee such as Gayle because although we all make mistakes which is completely normal She owned up to it and took it upon herself to get it resolved in the best way possible for the customer. Even though it was a small amount, it's the principal behind it and still goes a long way. It was very much appreciated! Thanks Again Gayle! Upon reading reviews earlier I see that a common complaint with this branch is customer service but as you can see Gayle goes above and beyond!

Ralph Enger

Hi! I have been a loyal customer of Bellwether Community Credit Union (BCCU) for approximately 30 years now (wow, that long?!). I started an account with you back in 1979 when I was hired as an employee for the then called "New England Telephone Company". I have NEVER stopped being a customer of yours. Why? Because, I have always known that I can depend on you. Everything from opening a loan for the purpose of buying my first new car, to acquiring my first credit card. You are always reliable, dependable, and quick to respond to my every question. That hasn't changed in the thirty years, in fact, it has improved. With the new technology that you've enhanced your system with, it's now really easy to have my questions answered, and you never laugh at some of those that are ridiculous, but necessary to answer, for this computer challenged individual. :) And, seeing I live in another state, I can't just pop into your building like I used to. But, when I'm in town, and have to visit the Bellwether Credit Union, I actually look forward to working with those I come into contact with behind the counter. They're all friendly, and very knowledgeable. I've been approached several times through the mail, or in person, to try another credit card, or bank, etc., but I would rather give up chocolate (and that's a tough one considering I LOVE my chocolate :) than to switch from BCCU. I will stay with what works. You're dependable, intelligent, up-to-date, genuine, reliable and most of all just plain NICE. Why would I want to go anywhere else? God Bless you all, and keep up the GREAT work! J. E.

Erin Penney

I had the best customer service today. I called to discuss my loan account and I was transferred to a rep named Lou. He had the best personality and a great sense of humor. He made my morning. Thank you Lou for your superb customer service!!!

Pam McLeod

Nothing but good experiences with BCCU on my auto loan. They gave me a great rate and I particularly love their app and technology - it makes it easy to transfer funds and schedule payments.

greg melanson

I called about a processing issue with my payment and Camila Martinez NMLS #1765044 provided an amazing customer experience and she was able to solve the problem, immediately. Very impressive! Amazing personality, too! 5 STARS!

Zack M

I usually have a good experience here however today was different. I went in with rolled coins that I took the time and effort to count and roll myself. Remind you these coins are also US currency. When I got to the desk the lady rudely stops me and says we dont accept loose change you have to use our coin machine over there. Right here I walked out of the building. First of all it wasnt loose it was rolled and I took the time out of my day to be generous enough not to slap a fat bag of change on your desk. Secondly what kind of scam is it that I walk in with my hard earned money that I earned and I saved and you try to take a percentage out of it. I understand if it really was loose change, but it wasnt. The only thing making this rating a 3 star instead of a 1 or 2 is the lady that greets me in is always extremely friendly. And the only thing making this not a 5 star review is the experience I had today.

A B

Andrea at the BCCU customer service line was super helpful with my challenge. Came up with some good suggestions and a clear way to resolve the issue.Technology may be great in lots of ways, but it's not always simple. Thanks, Andrea! I'm glad to be a BCCU member.

Lilian Carter

Have had an account for a very long time. Love doing most of my banking and bill paying online.

Michael Soucy

Shuttles Auto Sales highly recommends Bellwether CU. We have many customers who have been treated with excellent service and competitive auto loan rates.

Dan Bourque

Very professional, quick and easy auto loan procedure. all documents signed on line. AmySue is terrific to deal with. would highly recommend Bellwether and Amy Sue

kim brackett

I give Bellwether 5 stars in all the dealings that I have had with them. Anytime that I have called with a question it has been answered easily and with great customer service. Thank you.

Roger the Bookie

All the employees are always friendly, polite and helpful

vadergeta

website was hard to use, newer one is a little better, forgot my password once and had to call them to reset, transferred only once and was taken care of swiftly