Reviews of The National Bank of Indianapolis - Downtown Banking Center. (Bank) in Indianapolis (Indiana).

The National Bank of Indianapolis - Downtown Banking Center

24 Reviews

12 Comments

Bank

Bank

107 N Pennsylvania St Suite 100, Indianapolis, IN 46204, United States

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Information of The National Bank of Indianapolis - Downtown Banking Center, Bank in Indianapolis (Indiana)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place does not have the best rate, this doesn’t mean they have a bad service or don’t treat the customers fine. Take into account that usually people only give reviews when they are angry, and not when they are happy.

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Open hours of The National Bank of Indianapolis - Downtown Banking Center

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Reviews of The National Bank of Indianapolis - Downtown Banking Center

Emanuel Isakov

Decent bank that urgently needs to get with the times. I love small banks and the service here is usually great. But every problem I’ve ever had here is about their ATM’s. Their ATM’s (at least all the ones I’ve visited) still require you to use an envelope and a deposit slip. Seriously, what century is this? Is the logic there that if you need to deposit after hours, you’re supposed to walk into a branch during business hours, get a deposit slip, go get a pen from home, fill out the slip and the envelope, then go back to use their ATM? Cash scan ATM’s have become the norm specifically to adapt banking into a digital world. It isn’t 1999 anymore. If you happen to be an unfortunate soul with a full-time job working until 5:00pm every day, you are literally unable to make deposits at this bank. My options are to give up a lunch break or consider their competitors. I’m literally trying to give them my money and their outdated tech makes it impossible.

Gary Hood

The most difficult bank I've ever encountered. Have attempted to change treasurer for a non-profit. After 4 months providing documentation, signature card, meeting minutes, a certification from the organization President, and multiple visits to their offices, NBoI can't seem to determine who needs to make approval and get this done. Just today they took down online access to the account. You get messages from them with no name, just a department identification. Terrible and incredibly frustrating. (see post script below) Post script: It is the day after making my post above. I was contacted by numerous people at the bank and by the end of the day, the proper paperwork and approvals were completed and full online access to the account was enabled. The bank stepped up with all issues being promptly and fully addressed. Just as performance issues need to be called out, exceptional performance also deserves to be rewarded as well. Congratulations to NBOI on a job well done!

Matthew Deck

My 19 year old daughter got legitimately scammed out of her life savings. The National Bank of Indianapolis responded immediately with care, concern, and a strong sense of urgency. Due to their efforts and actions, my daughter will be getting her money back!!! This mentality starts at the top with their President and Vice Presidents. They have a great foundation and backbone! Thank you NBofI

Susan Haber

Quintessential neighborhood bank experience. They know my kids’ names, care about helping our family make sound financial decisions and help when we ask. And who can say no to a Hershey kiss every so often?

J M

I have been banking with NBI for over 20 years now. The staff is friendly and willing to help. I have worked with NBI on multiple loans over the years and the process has been smooth and easy.

Dog love

Literally the best customer service I have ever had! Kami the banker and the staff are amazing! I look forward to a long term relationship with them.🤓 …

Tony Nefouse

I opened my first account at NBOI when I was 19 years old. Today we have multiple accounts, including my children.

eyedeal ohtwo

Amazing service!! Linda Allen and team made getting a new mortgage a pleasure. I recommend them highly!!

BekiRebeccaBekkaBջակka WORRELL Franke Taylor 143

Great bank and employees

Courtney Walker

I want to say Thank you to National city bank for keeping my check and too the nice gentleman thank you as well who found it.

Steven Uhlmann

The free cookies got my business, the excellent customer service kept it.

Joshua Dickun

East ATM access but basic bank service

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