Reviews of Northern Skies Federal Credit Union. (Bank) in Anchorage (Alaska).

Northern Skies Federal Credit Union

42 Reviews

30 Comments

Bank

Credit union

1001 E Benson Blvd, Anchorage, AK 99508, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of Northern Skies Federal Credit Union, Bank in Anchorage (Alaska)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Northern Skies Federal Credit Union

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Reviews of Northern Skies Federal Credit Union

Kris Martin

I have been with NFSCU for a LONG time. They are the most professional and fair credit union that you could ask for. Each and every employee cares about your transaction and takes care of you as if you are a family member. The loan department is more than exceptional with everyone making the transaction as easy and seamless as possible. This is by far the best bank that I have ever been a member of. Just AMAZING!!! Thank you all for being so wonderful to work with!

Cole B

Outstanding lender! Shout out to Pauly Them, I've never worked with a faster, more efficient person on an auto loan, especially so since it is an out of State deal which usually requires additional hoops to jump through. Pauly made it easy and he was extremely fast and efficient at making everything come together smoothly. I would highly recommend Pauly and Northern Skies FCU.

Duane Napartaq

I recently switched to this credit union from another, much-larger one in town. I was tired of being assessed high fees for the slightest errors. I also liked the idea of having an interest-bearing checking account. When I had a question about how to qualify for the dividend, I warily contacted a customer service agent, expecting, well, you know how those calls usually go. To my pleasant surprise, Matthew was great to chat with. Right from the get-go, he was very personable. He was patient with my questions and used terms I could understand. He stuck with me until I got it. Give him a raise. He's definitely in the right department. UPDATE 11 Jan 23: The five-star rating is confirmed with a second chat with a Customer Service agent named Kyler. He was a Matthew clone ... absolutely personable, competent, and patient with my question. It is obvious to me that this bank knows the right people to put in Customer Service. Kyler deserves a raise, too. In fact, put him on the board!

Cleva Long

Customer since 1997 great place. Employees remember the guest by name. The service that is available for guest is better then other banks. The employees have been working for years. New hires are very well trained and they don't hire many people I've seen tellers get promoted and moved to other locations that is great to see. Just can't wait for coffee to be available.

Katrina Scanlan

I have been with this bank for many years. They have great customer service. I ended up getting vehicle loan with Denali FCU since they offered lower interest rate. Big mistake! I made advance payments. They recently had a system switch where showed next payment January 2020 then changed to delinquent recently and in collections! No warning at all. I rarely log on since I don’t use account for anything else and no payment due for a while. Supervisor Jolene Mann accused I didn’t make payments even after I said I have proof and a letter from them showing I made those payments. She was extremely rude. That is where Diana from Northern Skies helped. I called Northern Skies right after the phone call with Denali. Left message and less than a couple hours later Diana calls back. Explained what happened and she was willing to meet us in 1 hour! 1 hour before closing. Not only that, they brought the check to pay off Denali that evening when it was 5:45pm and they close at 6pm. Now that is customer service!

Patriot Auto Brokers

We are not officially affiliated with Northern Skies FCU in any way however as a business owner and customer for over 10 years, I highly Recommend NSFCU. They will look at each consumer loan based its own merits. If there was a quick track to have a low apr on a consumer loan, give NSFCU a shot- you may be more deserving of that low apr than other credit unions may lead on to.

Amanda Moore

Hands down the best local owned credit union you could be part of.

Leslie Turner

I've been with this Credit Union since 1975 (RAAFCU) I e watched it grow from a tiny little business into a competitive and competent financial institution over the last 40 years. They are stable and still friendly. This is my forever banking home. I may not know some of the newer folks because I don't have to go in to do business as often anymore but if I have a question or problem I can always get answers and help. Love you Northern Skies, you rock!

Olivia Lynne Wimberly

I adore this bank! You can call them and immediately get a response from a human operator, not an automated system. They have yearly barbeques and host events for members. They gave me the lowest rate possible when I switched my car loan over to them (2.54%). I am a very happy customer and would recommend them to anyone. Friendly and knowledgeable staff at both branches in Anchorage. If you live in Eagle River like I do, NSFCU has contracts with other federal credit unions in the area and it is very easy to utilize :)

Sephora Allen

I recently opened an account. Great customer service, clean facility, and friendly associates. Couldn’t seem to get a simple document notarized by Kelsey Hamman, although I had 3 forms of ID.

william barber

This bank has been able to help me do so much! They are super friendly and make sure there customers are satisfied and I don't think you would find a single customer that isn't happy and satisfied with them. Best bank in anchorage !

Matt Brewer

I banked here for two years before leaving Alaska. Really a great company. I feel like they really cared about my business even though I am poor LOL

Amos Cushway

Such a nice, local place to do business. Tellers know all the customers by name. Very friendly staff with excellent customer service. Night and day difference from big banks.